Intown Suites Corporate Office & Headquarters

We checked in on April 2 and paid $369.00 for a week. I renewed today before 12 pm for one more night. I paid $58.00 for one more night at this time she asked for the key cards I told her my daughter had them and I was headed to work at this time she gave me another keycard and did not tell me was disabling the other two. I went back to the room where one of my daughters were and tried to use the key card she gave me and it didn't work. Fortunately my daughter was in there and she let me in after this I went on to work. At about 6:55 my oldest daughter called and said she wasn't able to get back into the room at this time I called the front desk and the lady at the front desk assured me that night time security would be able to enable our keys and let us in for the night. I called the security guy and he assured me that my daughter would call him on his extension and he would take of the issue. My daughter called him and there was no answer. I called from my cell over and over no answer. We had all of our things in the room and we paid for one more night and we cannot get in the room...This location is in Houston, Tx between FM 1960 and Mills road. Oh yes and there is also mold on the walls on the kitchen..... Very Very bad service for paying customers....

i have stay at the intown suite in charlotte at 9211 independence blvd now for six months and would not recommended not even by worst enemy,the housekeepers are very poor in cleaning the room many times after they have finish cleaning i have to go behind them, they dont clean the microwave,or the stove unless you complaint,also my bathroom toilet had moled in it which i still have the pictures and nothing was done even when i complain to mangement. i must say for the money that they charge they need to me more clean in taking care of these rooms i would never go back there even had bed bugs once bitten me but i should have reported the incident instaed i told mangement i they just sprayed the bed just be careful when you choose the intown suite in mathews.nc

They locked me out of my room, although I called to say I was going to be late, I got there a little after 7 PM, they closed at 7. They would not allow me in the room to collect my things until the next day. It was one of the coldest nights in the city. They with held my fifty dollars ($50.00). I wish I had read the reviews before I checked in!!!!

Poor management. Would not give me back my $50 deposit even though my room was inspected upon leaving and was told was in excellent order.

I stay at the Intown Suites at 9211 E. Independence Blvd in Matthews, NC. After reading some of these reviews, I realize my situation is not quite as bad as I thought it was. However, it's still unacceptable for the amount of money I pay. I'm getting tired of complaining about my room not being cleaned properly from week to week. I don't expect a complete scrub down, but I do expect basic sweeping, mopping, vacuuming, taking out the trash, and the bathroom cleaned. I'm a fairly neat person, so I guess they take a look at my room and think it doesn't need these things from week to week. I use and clean my own linen, so that's one less thing that has to be provided. I pay over $200 a week to stay here and should get what I pay for.

I am staying at The Inn Town Suites in Hendersonville, TN and I am pretty pissed off!!! I have LOST 2 cell phones and 1 Xbox due to their electrical sockets frying my personal belongings..... I will NEVER stay at another Inn Town suites as long as i live!!!! 1,200.00 $ GONE OVERNIGHT!! DISGUSTED!!!

For the money we are paying this hotel sucks!!!!roaches in the kichen,exhauste in the kitchen full of grease,blinds broken covered by a sheet,t.v.broken for two days,no hot water for a day and half.Believe it or not this was the best they had to offer.Orange Blossom Trail In Town Sweets sucks.If this was not an emergency there is no way I would except these condiction.This slum lording at its best!!!!!

This morning early a guy Dereck {security} was out taking care of the property. The washers all jammed up and he fixed them for me. I was very thankful that he was there and to my aid. He seems to really know what he is doing.

this is the worst hotel ever the people are rude they charge your credit card for days after you check out the corporate office will not return your calls i have left 2-3 per day for the last 5 days and still not return call

I am staying at the Intown Suites located at 7100 South Orange Blossom Trail, Orlando, Florida 32809. This place doesn't even deserve one star. We inspected about six rooms and this was the best one. There is a bedbug infestation, took me two weeks of constantly spraying, laundering and vacuuming to get rid of them. But the worse are the roaches. This place is ROACHAVEN, MUCHO CUCARACHAS! I have been spraying and treating them with little results. The stairs and walls are disgusting. The carpet inside the room is disgusting. The bathroom was absolutely gross. After I scrubbed it with bleach and a rubber glove, my son said he didn't know it could be so clean. I have asked the front desk to exterminate repeatedly with no or little response. As for reporting the bedbugs, I was told that if they found a live one, I would be kicked out because I couldn't prove that I didn't bring them. I can't wait to leave this disgusting place. I am considering notifying the local health department. No one has to have roaches and it isn't caused by uncleanliness but because the owners/operators refuse to exterminate. As for the high speed internet, thats a joke!

I guess I'm not the only one that has a problem with complaining to corporate and they never return ur call I have called 4 times within this last week and still have not got an call back with all these bad reviews I don't c how they r still in business but as soon as I leave this place I will never step foot In any Intown suite again!!! And I am going to try my best to get them shut down!!!!

I had to check in during a bad time in my life. So we (son & I) checked into any open room they had. First night roaches were everywhere. paint peeling off the walls. everything dirty and nasty looking. carpet matted down with black travel paths worn in the carpet. Bathroom sink leaking and the refuse to fix it. phone will not dial out and now A/C breaks and still no repairs. Since I've been here I've called police multiple times for all the drug activity. Management and police know about the drug problems and refuse to do anything about. I have watched security walk past people smoking crack and they ignore drugs all together. 7100 South Orange Blossom Trail Orlando, FL 32809 Address posted to keep you away from here. Corporate called multiple times and not a single callback since we've been here. management has let the entire property go. Interior & exterior disgusting. You can see where people have spit on the walls because if the dirt. A/C units rusting out of the walls metal door frames rusting. Laundry room flooded and 2 inches of water in the floor covering plug in to AC in the laundry room and covering power cord to soda machine. Management done absolutely nothing. They waited for the company that owns washer & driers to show up. Kids playing in the water. I'm surprised no one was shocked to death. stay away from this dump.

Hello, I have to stay on the 7100 South Orange Blossom Trail, Orlando, FL. 32809 intown suites for an emergency matter, because I didn't got any other place to stay and after the horrible experience that I went thru I thought that probably is not going to be the same, yeah right! it was worst, after my week was over in there another office manager that I have never see it before, came with a very nasty and disrespectful atitude screaming and rushing me and my mother and my grandma to leave the his property, making a big free show for everyone who was passing by, I don't know what is his problem? and what he want to prove with that? but to be honest he look extremely ridiculous, because he said that he is the owner and he want us out of his property now, please! I am not a kid to be believe those kind of lies, he look like a nobody, the thing is that we make the office aware on time that it was going to be a late check out becuse we was by ourselfs, we don't have no help, why that manager or just a clerck? I don't who he really is and a security officer have to come in fornt of our door very loud before the time, that we was suppose to leave, like I said before my grandma is a handicap person, with a lot of health issues and she was very nervous, specially when those two idiots tell us if we don't hurry up they going to call the cops on us, she went thru a crisis and guess who's going to take care of that me and my mother, they already got the money so they don't care, it seem's like they was taking advantage that we are just 3 women's with no one helping us and one of them handicap who can't do anything so mostly me and my mother specially me because my mother got back pain problems, as you can see they have 0 considerations a place like this who have this kind of characters as employee's should not be on business for long and must of all should not be consider to stay in, because they act like animals they treat you like animals or worst, so in the future now if I ever got the emergency of staying in a place, I would rather go to a shelter or pay more than I paid in there somewhere else than to staying in that crapy place, people please don't do the stupidlity that I did staying again after I all went thru things will never going to change, it just going to get worst...

WORSE THAN POOR!!!!!! San Antonio Texas, 9530 PERRIN BEITEL!!!!!! The room smells like smoke!! People arguing and fighting up stairs that made a picture fall off the wall!! TICKS IN THE ROOM #127!!!! MANAGER did nothing!!! and when I gave them a live TICK!! her BOSS!!! did nothing either. WORST PLACE I HAVE EVER STAYED!!!!!! ASKED FOR A REFUND OR A PATIAL REFUND BECAUSE WE PAYED FOR A WHOLE MONTH AND THEY OFFERED AN OTHER ROOM BUT I HAVE BEEN HERE FOR TWO WEEKS AND IM TYRED OF THIS BS!!! her way of explaining that was if you go eat somewhere and your not satisfied you get a coupon for another meal. NOW THATS STUPID!!! I WOULD CALL THE MANAGER AND GET MY MONEY BACK CAUSE I GOT A TICK IN MY FOOD AND NOT GO BACK THERE EVERRRRR!!!!!!! I WOULD NOT STAY, AND SAY, GIVE ME ANOTHER NASTY MEAL!!!!!

DO NOT STAY AT INTOWNS SUITES AT 8207 EAST ADAMO DRIVE TAMPA FL 33619 THERE WATER IS SHUT OFF EVERY MONTH FOR 24 HRS OR MORE I PAY 235. A WK TO NOT BE ABLE TO BATHE IS ABSOLUTEY UNHEARD OF AN THE GM ANDREA IS A TOTAL BITCH AND VERY RUDE THE SATELLITE IS ALWAYS BLINKING IN AN OUT THE FRIDGE LEAKS THE FURNITURE IS AWFUL HOW DO THEY REMAIN OPEN IS BEYOND ME I ALREADY CONTACTED AN ATTORNEY THEY WILL PAY ME FOR MY INCONVIENCE.

Even their corporate offices customer service is rude! I sincerely hope this hotel goes broke! THE WHOLE COMPANY IS TRASH! HEED MY WORDS PEOPLE STAY AWAY FROM THIS PLACE IF YOU CAN FILLED WITH DOPE HEADS AND LAZY ASS SERVICE!

Wish they had a zero star rating as this is all hotel is worth! When me and my girl friend first started staying here everything was fine except the room cleaning. at first i figured they may have just missed some spots which is understandable nobody is perfect. But week after week the same thing would occur. Dirt just pushed up in the corner like nobody would notice,trash not taken out, no clean linen, bath room is straight disgusting! I finally just got fed up with up with it went to complain. Manger says well we never had any complaints before! This hotel is the one located in Arlington TX on 2601 Cooper street. Manager name is melody . So i say we will clean the room just do your check and get out ! the reply i got was,a snide look and well its mandatory for them to clean. Well if you have a job do it right or not at all! And let me add this real quick im a customer who has spent thousands of dollars here and that's the treatment i get and that anyone else can expect here .my advice stay away from this nasty place. If you want a roach motel then just go and find one that has the prices for a roach motel instead of paying high dollars and still getting one. I doubt these complaints will do any good either.

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This is the worse MOTEL EVER you get one roll Of toilet paper per your stay and if you want clean towels you better wash them yourself. My air condition doesnt work. I dont even feel like a human right now.

I HAVE BEEN STAYING AT THE INTOWN SUITES ON ST. JOHNS BLUFF IN JACKSONVILLE, FL FOR A YEAR. MY BATHROOM CEILING STARTED LEAKING ON A SUNDAY & I WAS TOLD BY MAINTENCE MAN IT WOULD BE FIXED MONDAY BY THE TIME I GOT HOME FROM WORK. I GET HOME & MY BATHROOM FLOOR IS FLOODED BECAUSE HE DID NOT EVEN BOTHER TO FIX IT OR HAVE SOMEONE FIX IT. I WENT TO THE FRONT DESK TO ASK THE MANAGER WHY IT WAS NOT FIX & HE HAD NO IDEA ANYTHING WAS WRONG..THEN HE BEGIN TO TELL ME I SHOULD HAVE BEEN THE ONE TO TELL HIM IT NEEDED TO BE FIXED. HELLO WHO WORKS FOR WHO?? THREE DAYS LATER STILL NOTHING HAD BEEN DONE! THURSDAY NIGHT I WAS LAYING IN BED & HEARD SOMETHING CRASH DOWN & LOW & BEHOLD IT WAS MY BATHROOM CEILING... I WAS PROMISED ONCE AGAIN IT WOULD BE FIXED! NO ONE EVER OFFERED THIS WHOLE TIME FOR ME TO MOVE ROOMS UNTIL THURSDAY WHEN NOT THE MANAGER BUT OTHER DESK WORKER OFFERED. I DECLINED BECAUSE I HAD SO MUCH STUFF TO MOVE BUT WAS STILL TOLD IT WOULD BE FIXED! SUNDAY ROLLS AROUND (1 WEEK NOW) I NWAS SO DEATHLY ILL FROM ALL THE MOLD GROWING IN BATHROOM & KITCHEN I ASK TO MOVE! I AM STILL SUFFERING FROM CONSEQUENCES FROM NEVER BEING MADE TO MOVE FROM A MOLD INFESTED ROOM!!! THIS COULD BE A LAWSUIT FROM WHAT MY CONSULTANT HAS TOLD ME! INHUMAN LIVING CONDITIONS IS HOW HE PUT IT. TO TOP IT OFF..TODAY I HAD TO WORK TIL 1:30 & WHEN I GOT THERE TO PAY MY RENT HE (NEW MANAGER) IS TRYING TO CHARGE ME 24.99 LATE FEE??? I WORK 45 PLUS HOURS A WEEK & WORK HARD FOR MY MONEY..I I HAVE NEVER BEEN CHARGED A LATE FEE EVER!!! I HAVE BEEN THERE A YEAR & NEVER ONCE NOT PAID MY RENT..EVER...I AM TOTALY DISCUSSED WITH THIS COMPANY RIGHT NOW! I HAVE POSTED PICTURES ON FACEBOOK OF THE NASTY IN HUMANE LIVING CONDITIONS I WAS LIVING IN..