International Dairy Queen, Inc Corporate Office & Headquarters

I ordered a full sheet ice cream cake for my daughter's 12th birthday. I ordered M&Ms and Snickers as the filling for the ice cream cake because my daughter is allergic to wheat/gluten intolerant. She loves this cake. We have ordered it before and never had a problem. But this year at 8:30pm when I went to serve the cake to 25 hungry preteens there was some sort of cookie crunch in the cake and my daughter could not eat her own birthday cake! The store owner and the woman who made the cake were rude and would not take responsibility for their mistake. The woman who took the order claimed she told me the cookie crumb filling would be in the cake as she took me over to the sign when in fact she never left the counter as she wrote the order. If she had told me about the filling I would certainly not order something that my daughter is allergic to! The truth is I ordered M&M and Snicker filling because that is what she can eat and not have an allergic reaction! Why would I tell the woman what I do not want in a cake?! I ordered what I want in the cake!

I went to the Dairy Queen in Tinley Park in Il. on 159th and Harlem.I ordered a full sheet ice cream cake for my daughter's 12th birthday. I ordered M&Ms and Snickers as the filling for the ice cream cake because my daughter is allergic to wheat/gluten intolerant. She loves this cake. We have ordered it before and never had a problem. But this year at 8:30pm when I went to serve the cake to 25 hungry preteens there was some sort of cookie crunch in the cake and my daughter could not eat her own birthday cake! The store owner and the woman who made the cake were rude and would not take responsibility for their mistake. The woman who took the order claimed she told me the cookie crumb filling would be in the cake as she took me over to the sign when in fact she never left the counter as she wrote the order. If she had told me about the filling I would certainly not order something that my daughter is allergic to! The truth is I ordered M&M and Snicker filling because that is what she can eat and not have an allergic reaction! Why would I tell the woman what I do not want in a cake?! I ordered what I want in the cake!

I went to the Dairy queen in Granite Falls, Minnesota the other day with a friend. We were getting 3 blizzards. One each for us and then one for my husband who was at working waiting. When we went in we noticed first of all that the floor was filthy. There was food all over the floor, along with napkins and trash. After my friend and I placed out order we noticed that there was a woman who was taking out the trash, which btw was located right beside the shake machine. She was tugging on the bagtrying to get it out of the can. As she tugged on it she would flip her hair out of her face and did I mention it was right next to the shake machine?? Not only that but after she got the FULL trash bag out of the can she carried it to the back, HOLDING IT OVER THE COUNTER WHERE THE FOOD WAS SITTING. Then she came back in the front without washing her hands and started making people's food. She played with the can to move it out of her way and did it again! My friend and I were almost sick to our stomachs. Now we look over at the cook behind the counter cooking food on the grill. He had gloves on and took them off, scratched his head and then used his bare hands to handle someone's food. This is the ONLY Dairy Queen we have here in Granite Falls and I am sure I am not the only one who noticed this. Finally after 20 minutes of watching this, they handed us our blizzards. When the girl handed me mine, she threw the spoon on the counter and it landed in a wet spot of "something" so I asked for another one. She acted as if I was breaking a law. Once we got our "treats" we noticed that the blizzards were made mostly of milk and had no flavor. By the time I drove a mile down the road all 3 of them were nothing but liquid. It was not that hot outside either.We both told everyone we came in contact with that evening NOT to go to that Dairy Queen and why. I will Never go back and I am calling the Health Department and letting them know how nasty your chain of stores has gotten. It is obvious from reading these posts that we are not the only one who has problems with your food chains. Maybe you either need to pay your people more OR you need to do a sweep and get rid of all the lazy people in every store! Outraged and will NEVER go back! Congrats! You just lost more customers!

I took my Family to DQ on us 41 in Bradenton, Fl for a little treat after some fishing. My Wife ordered a the World's Nastiest Banana Split, my son got a oreo cookie blast and I got a nasty Blizzard.They don't even use real ice cream any more. We now hate DQ.

I visit the Dairy Queen in Florence Oregon all the time and I just wanted to say that their food is awesome, there staff the VERY best around and I would recommend this DQ to ANYone ANYwhere as the very best ever.. Thank you Florence DQ my whole family loves you!!!

My husband and I had a craving for a Blizzard when on our way home. Went several miles out of our way into Stockton, Ca. We went to Dairy Queen on Thornton Ave. The place was very busy as there were only 2 employees to prepare orders. One female in the back preparing cooked food and one female in the front preparing dairy orders and collecting money. Well, the front counter person prepared several dairy orders, collected money, prepared orders, collected money, etc. Never once did she either wash her hands after handling cash or wear any gloves . I asked her about this and she looked at me like I was from Mars. Will NEVER go back there again. Also, think that Corporate Headquarters should be made aware of this particuler location's unsanitary procedures.

O N YESTERDAY I WAS VERY ANSIUOS TO GO TO THE NEW DAIRY QUEEN IN RISCHLAND,MISS 39218.I WAS A VERY MISTAKE. THE FOOD WERE BAD VERY BAD, THRY ALSO GIME 5 PIECEAND I PAY FOR 6. THE MANAGER WAS NO FRIENDLY. I WAST YOU TO KNOW THAT IS A TERRIBLE PLACE TO GO

i have a friend that owns some dq franchises and even he is embarrassed with these stupid new ads,please people tey and act like your customers have brains unlike your ad committee

I worked in Dairy Queen for 7 years of my life. Thru high School and 5 years after and at the young age of 23 purchased my first business. I operated a Dairy Queen store in the town of Clinton Indiana for 10 years. We had one of the old franchises with a 29 cent rate on the mix and that was it. I truly loved that business and was and still am very proud of the Dairy Queen product. I tell you all that just to say this. I am not only disappointed but embarrassed to view these new Dairy Queen ads about pants turning around and shaving bunnies. Maybe I am missing the intent but so are many others because there is not a day that goes by that some one doesn't comment on these commercials. I really do not think that anyone would stop going to Dairy Queen because of these ads but it is an embarrassment to me as a former owner. Dairy Queen has no competition in the world as far as I see it. We had and have the best product out there. The price has changed tremendously but what hasn't. In my opinion this advertising it not measuring up to the quality of the product. Thanks for taking the time to read what a former Dairy Queen operator after 17 years of service has to say. William Werremeyer wasic@aol.com or 812 305 0580.

I like D. Q and have been a customer for over 58 years but with the prices going up I found it is cheeper to take my grandchildren to Mcdonalds for a cone. The price is 2 for $1.00 and with 13 grandchildren that would be a grate price. All your products are grate but at todays prices we need to think of money. I have been in the Air Force and Your Company has DQ in the middle East and they are just as good as here. But over seas things are less money. James

I don't know why your commercials have to have cavemen or animals in them. It certainly doesn't entice me to run to DQ. It just makes me want to barf!

Have been living in Florence Oregon for about a year and have gone to the Dairy Queen here, but I never will again. I am currently being treated for cancer and so my taste buds are in awful shape. I went in and asked for a burger with NO cheese and when I got home with my order not only was there cheese on my burger but the fries were stale and cold. I will admit when I called I was not the nicest person in the world but I did not YELL. I requested a new burger and returned promptly to pick it up. Not did the owner yell at me in front of other customers she was VERY rude. I will never go to that Dairy Queen again.

i picked up a grilled chicken today for lunch..it was pretty in appearance..But the dressing(ranch) was spoiled and hot it was not cool or cold. I was very disappointed. I lve in fairmont wv..I will keep going to DQ I love it...

PLEASE DO SOMETHING ABOUT THE STUPID,STUPID COMMERCIALS! I WANT TO SHOOT MY TV EVERY TIME ONE COMES ON. CAN'T YOU AFFORD ANYONE TO DO YOUR ADVERTISING? IT IS REALLY ELEMENTARY! The food is good and costs enough -could You make it a little more up-scale? I'm not suggesting sophisticated,it is a fast food restaurant, but maybe a place families would entertain. You are amuzing the wrong audience!

my Husband, children and I went to dairy queen in Wapakonmeta OH, for lunch we went through the drive thru b/c my husband works second shift and had to get ready for work when we ordered our food the drive thru wrung the order up wrong, didn't let my husband finish ordering his meal and his chocolate shake wasn't Chocolate to say the least. My children didn't get their frozen treat with their kids Meals and my frenchfrie were ice cold almost like they stuck frozen fries with my meal and then on top of that when I called to speak to the manager they hung up on me. I'm pissed amd doubt I will ever eat there again.

1303 N BISHOP ROLLA, MO 65401-2151 573-364-7200 My wife and a family friend visited the above location on Fri night March 11,2011 were they ordered 4 Banana splits 2 reg and 2 special ordered when the Manager went to give my wife the sacks containing the deserts my wife went about checking them to ensure that they were correctly made the manager told my wife that even if they were not correctly made that they could not afford to re-make 1.99 deserts - they of course were not correctly made when my wife attempted to get them corrected the manager told her and our family friend to leave the business. She got home and was in tears told me about it (we live less than 3 mins away from the business) I returned to the dq location with the splits walked directly to the counter and asked for the manager witch the person got with no problem the manager came to the counter and I asked first for the corporate number she refused to give it to me telling me that she was not only the manager but the owner and the corporate so the "buck stops here" (her words) also she refused to give her name. I started to ask about what happened with my wife and she stopped me mid sentence and informed me that the splits were correct and that DQ could not afford to remake to order I went to pull out one of the splits and the bag ripped and they fell to the floor at this time she told me and my witness to leave which I did upon returning home I got on the net looked up the corp's phone number talked with and gave David - ex 672 my take on this event also informing him that I would be shooting a MSG to you about this horrid event. I am not wanting my money back I AM wanting a written apology from the manager/owner of the Rolla Mo location to my wife and a re-commitment from said owner/manager to customer service to the surrounding community. M.Wm.Mierkey mmierkey@yahoo.com 109 E.4th Street Rolla, Mo 65401

Tonight my pregnant daughter, grandson and wife went to the dairy queen on ridge road in griffith, indiana. We haven't been to a DQ in a while and this trip reminded us why. The food was disgusting - GROSS! I spent $25 on food that for the most part ended up in the garbage. Fries were cold and stale, onion rings were all broken with the breading falling off. The kids meal grill cheese was cold and chewy as if it had been sitting around for a while. My pork sandwitch was mainly sauce. I wouldn't mind spending money on food that was edible, but really? this food was terrible and we will never go back to the dq on ridge road.

I have been going to the D.Q on collage hill in Texarkana Tx. for many of years.and pretty much know some of the employees by name (very friendly staff) so yes i WAS a satisfied customer until recently. in the past few months i noticed a new manager. don't know how he got this position and don't care . but i will tell you that he one of the rudest people I have seen in a long time . He not management material, any manager that yells and speaks to the employees the way he does in front of customers. and from what i understand he has a relative that works in a local D.Q in the same town that is also a manager, she is not any better then he is . i have heard them both threaten these employees with there jobs, if they didn't do exactly what they were told when they were told. and i also heard them both say they had the pull to get rid of any one they wanted.(VERY UNPROFESSIONAL). and in the past few weeks i noticed several good employees that no longer work there. I have ask to speak to this manager and was told he was to busy. as a manager myself I think your Corporate Office should be monitoring and evaluating your store managers. some people are just not cut out for those high positions

i went into the dairy queen on grand ave in billings mt and marcel was fantastic . great food and wonderful service by this man.keep up the good job!

I have had a great time at my local DQ Greenwood South Carolina. I enjoyed everything at the resturant from being neat and clean and wonderful customer service. I love that store...