GNC Corporation Corporate Office & Headquarters

I live in Tucson, Az, my husband and I have been long time GNC customers for years now. We usually shop at the Park Place Mall location. I am not a person who likes to complain but at this point, I’m fed up! It’s sad to see a company go downhill so fast considering how pleasant it once was. The employees are constantly changing including managers. I remember the days when I knew and trusted all the employees at this location. I feel like every few weeks there’s a new associate that doesn’t know anything and can’t properly answer questions. But the biggest disappointment is the store manager whose name is Vince. On numerous occasions I have witnessed him walking away from other customers or pawning them off to other employees. I never understood why until one day I happened to go in to pick up some whole herbs and sleep formula….he happened to be the only one on the sales floor so he was forced to ring me up. He asked for my GNC card and began ringing everything up. Then made the comment I was ruining his numbers with my purchase. At first I was confused….I would think I was helping the business with my purchase of almost $150. Then it occurred to me after I left the location that he was more worried about his personal numbers then giving quality customer service. This is only what I have experienced firsthand. I know there are others that have also dealt with that behavior. I have watched him work with other clientele and he’s very arrogant and rude. It’s so frustrating to watch. I now avoid him and that location as much as I can. I would rather go out of my way then to have my business unappreciated. The condition of the store has also gone downhill. I remember just last summer how great the store was organized and how clean it was kept. Of course there was different management and a completely different staff. On a few occasions I have found product with the expiration date pass due, boxes/trash scattered, and the register area just a mess. It’s scary to think that should be the standard of a multibillion dollar company. I do remember walking in at some point in Jan/Feb 2012 and there was about 10 other GNC employees cleaning up around the place. I asked one of them what they were doing and they told me, they were fixing it up to GNC store standard. I was really excited to hear that hoping it would become just as pleasant as it was last summer. But it’s now May 2012 and I’m not too impressed by the upkeep. I have been shopping at this store for almost 10 years now. I can only hope this location can get better with new management and more worthy employees. GNC is a big name. Everyone knows who GNC is. I would love to see this company as a whole down here in Tucson get back to where it was. As a suggestion, I believe Corporate Management (headquarters) should get involved and do something about these issues. It kills me to see such a great company name begin to have such a bad reputation. If this were my business I would reevaluate my staff and make changes before it really makes a negative impact.

Just wrote this mail to their corp customer service. I'm now wondering how wide spread this practice is, and why it happens. -- This is concerning Store #5970, and what seems like a real problem with not just one GNC store when it comes to honoring the return policy. First let me say that I've been a long time customer, before purchasing the Gold Card membership. For years now. I've never felt a need to return anything before so I had no idea this was a problem. I trusted the return policy was true as worded. Not long ago, the friendly sales person sold me on an expensive product, telling me that I should try it, and no risk since I can return it if I'm not 100% satisfied. But when I did try to return it, after it has no affect on me, I was denied because they said I had to have at least 1 capsule left in the bottle. So I was denied. Manager was not in, so could not appeal. I wrote about it to you, and you sent me a coupon. I Never heard back about my complaint regarding this issue. I just let it go, satisfied with the coupon. I figure it was just this one store, and a fluke. So with the coupon, I figured I'd try again with another brand, P6. On a side note: I used the $25 coupon, but it was applied wrong, subtracting the price of the first item as being $25 less than its real cost. This meant that my Gold card 20% discount would be calculated off on an artificially lower amount, and thus I'd pay a little more, about $5 more. It also meant that if I returned the item, I'd lose the $25 coupon in full (I purchased several items, and only the first item--the P6--was lowered by $25, as if that was the price for it). The coupon I had should have been shown on the receipt taken off at the bottom total. Anyway, this is not a big issue. I was happy with all my purchases but not with the p6. I saw no benefit, but experienced an unpleasant side-effect. I was not sure it was the cause, so I stopped it, and started it, and determined it was the cause. My purchase was on 5/3, and I attempted to return it today on 6/1, which makes it 29 days later. I also recalled the problem I had when I attempted to return and was denied for the other product last time. This time I made sure not to finish the bottle; had a handful of caps left just to be on the safe side. I was in the foster city area for a teacher conference at my daughters school, so I brought the bottle and receipt with me to return to the nearest GNC store to her school. This was store 5970. The man who identified himself as the Manager attended to me. On the receipt his name is listed as Erik. What should have been a very pleasant easy returned turned into the most horrible experience I've ever had. Let me recount what happened. I waited until the store opened at 10 am. I was the first customer. There were other customers waiting, and coming in. The employee took my bottle, opened it, and then looked at my receipt. He seemed to be going ahead with the return, and then told me in a very quiet voice that since I used most of the product already, he can't accept the return. ?!?!?!?! I thought I was hearing things. This couldn't actually be happening. Now the moving goal post and morphing policy had changed to "can't return something that had been 'mostly" used--even if it was within 30 days, and even with a receipt. I was very calm, and asked him, if he could please provide me anywhere in writing that explains this...maybe some fine print somewhere where this new return policy requiring a certain percentage of the product to be in the bottle as an additional pre-condition. He didn't answer, and I kept asking. He pointed me to the standard large return policy wording on the counter. I read it, and it said the same thing on the receipt, i.e. NOTHING about any requirement for how much I was allowed to use. He simply responded, "well, I'm not going to take it back." He then proceeded to ignore me and help other customers, while I stand there in a semi-shocked state. I asked to speak to the Manager. He replied that he was the manager. I said that he is not following the terms of the return policy, and that I'm being cheated, tricked with false terms to buy that are not honored. That what he is doing is akin to robbing me. He didn't seem to care, continued to ignore. I then said that I'd refuse to leave and would call the police to document this. He then replied and told me: "Go ahead and call the police." He proceeded to assist another customer and ignore me. At this point, standing there, I was in despair, and it was clear to me that this Manager just didn't care about what he was supposed to do, he was going to cheat and lie to take advantage of people: point to the return policy and then not follow it. So, I decided to engage in a protest, by explaining rather loudly to everyone in the store what was going on--that they are lying to customers about the return policy, NOT honoring it. I said this was against their own corporate and store policy. I demanded his name. I said I would file a lawsuit, and stay at his store to warn all his customers of this trickery. Yes, I was quite upset and didn't want to be a victim, or let him do this to others. Seeing that I was determined and upset, and potentially affecting other customers, he, to my surprise finally said, "I'll return it, calm down." I calmed down, calmly thanked him, and waited for him to assist me. He made a phone call and asked someone this question on the phone, "I have a customer here who returned a product. If they already used most of it, do I have to accept the return?" The call was quick. I asked him what they said. He said, "they said I have to accept it." Of course he already knew that. I apologized to him for raising my voice earlier. He never apologized to me for making me yell, and go through hell for him to do what he knew full well he was supposed to. Curious as to why I had to go through this, I asked if they lose money personally or something if they accept a return? He said, the store loses money. He said there are bigger stores out there. He was suggesting that I should have gone to a bigger store--a different GNC--to return my product. I then said, well, if I return an opened product with most of the caps still there, they can't re-sell it, so how much I use is not relevant to the "loss," right? So what was the logic of denying me based on that, unless it was just an excuse to turn away a customer from being able to return any item? He didn't respond. I thanked him, and left, with the refund receipt (for $56.79) On the receipt it says, "No receipt provided for returned items, which, btw, is not true. I still have my original receipt, and showed it to him. Needless to say I'm very upset about having to go through rather heroic efforts, jumping through these stressful hurdles, protesting, threatening to call the police, yelling, agitating, before the store does the right thing. He had no argument to make. No case for doing this, other than, apparently, he loses some money by honoring their own policy. If it takes this kind of effort to return something, there might as well be no return policy. I'm going to tell my lawyer this story. IF this happened to me twice at two different stores, this is certainly indicative of a wide-spread policy and abuse of consumers. It certainly is not legal. It ruined my whole day. The money I got back was not worth what it took to get it. I'd really like to know what you think of this.

Three weeks past, I purchased a bottle of colodial liquid vitamins & minerals at your store located in the Arnot Mall in Elmira/Corning, New York. I had never used this particular brand of liquid vitamins before, so was unprepared to know how the product should smell; the vitamins smelled foul. I followed the directions on the label and took the vitamins for two days before becomming ill. I took the vitamins to our university Nutritional Sciences Department for evaluation and was told: "...this liquid is rancid". I then drove one hour to return the vitamins. The store Assistant Manager (Mike) told me "..these vitamins smell fine!". Although he admitted he had never used or smelled the product. I left my university email address and phone number for the store manager as "Mike" told me he would not replace the spoiled vitamins. I waited two weeks and did not hear from the store manager. I drove to the mall again Sunday, May 27th and was told by the attendant: "..we are aware of your complaint, but we will not give you our manager's contact information; you will have to just come by and try to catch her here." I find this totally unsatisfactory. If the manager had simply written a 20 second e-mail to me stating "our policy is that we do not stand behind what we sell", I could accept that and shop elsewhere. But it is unacceptable to be ignored and then insulted after making two one hour trips. Please advise how you wish to handle this. Thank you for your time and consideration. John Kleinsmith jhk2@cornell.edu (570) 439-7174

Steve and Evie Hadlock's review could not have said it any better. Though I never found myself in the position as serious, I do know exactly what he's talking about, and I've only been working there for a little over two months. And to my knowledge, I am most likely getting fired when my probationary period is over. I went to work today and received 5 write ups. Why? Because I had told the RSM that my manager or someone was shaving minutes off of my payroll so she wouldn't go over her part-time hour budget (She'd get wrote up if she did). She came up with 5 reasons to write me up, all of them I can argue against, but not entirely, as some of them are part true, but the same ones that are part true also apply to other employees and herself at the store, yet I am wrote up for it, so conveniently after I talked to her boss about what was going on. Did she get in trouble for changing HOURS THAT I WORKED to her boss? No, she didn't. Because she and her boss are friends. Management in the GNC corporation is terrible, and I plan on going higher than the RSM to bring justice. I may be getting fired, but in a way i'm not upset. I would rather do something else that I know I can be honest with customers and not have to lie to keep my job, or work for such terrible managers. I do agree that the constant pressure to sell items that are too expensive or are worse than other third party products they carry to keep your job is quite annoying and against my moral fiber. Getting paid an average of 9.50-10.50 thanks to commission since minimum wage is 7.25 is nice, but i'd rather give that up than to deal with this bullshit.

I have been a customer of GNC for years here in the Dallas/ Ft. Worth Metro area. Earlier this month, i purchased the 2 new vitamin suppliment packages that are now offered (The Strength & The Ripped). Just on this evening i went to exchange the Strength packages for another one of the Ripped (same price, different supp). The transaction was performed at the Arlington Mall store & the clerk actually charged me a 31.50 price difference. I went back to the store less than an hour later & he informed me that he only put the info into the computer & that is what it charged...? Tell me something: if you buy two equal valued items & a buy one get one free advertisement (Gold Card Member & advertisement price), then you go back in to exchange one of the two (it was actually the one that i originally paid the full $69.99 price for)exchanging it for the other that is advertised & actually at the same price (supposed to be an even exchange), then how in the world was i changed an additional price difference if 31.50 plus taxes??? I spoke with the clerk an explained that it was supposed to beb an even exchange; only response i got from hime was "Sir, i understand your frustrations, but i only put in the information & that is what it came up with...." How can he have rightfully said that he undertood my frustrations & not have taken the proper procedures to resolve a matter that he saw visually was a mistake??? Great customer service, right??? I almost have a mind to return everything that i purchased in that original purchase 2 weeks ago (appx $160.00 worth of stuff)and then ask for my full refund on the 69.99 of the last box that he had me pay full price for.... I think i am going to pay them another visit on tomorrow evening :-) Fully part is, i phoned someone very knowledgeable regarding this type matter & was informed that the clerk was supposed to have made that transaction as a 100% exchanged due to both items were the same price, &/or he should have called for someone in management to resolve this issue correctly! I did not see a manager in the store (actually he was the only worker in the store at the time), I believe that he & every store should fully honor the signages that they have posted, or pull those suckers down... I'm just saying!!! I would post contact info for someone from the corporate office to explain this error to me in a resolutional matter, but i don't want to place too much of my personal info of line like that that isn't secured. Someone please post something as a reaponse to how to rectify this matter, because right now i have a mind to take all my things back to get my 200 plus back, and definately not go back to yhay location again (i am hoping & praying that if that is my decision, that he process my refund back correctly & 100%)

I will definately be giving the corporate office a call tomorrow morning to explain my viewpoint & the issue that ii have encountered regarding the transactional error & customer service disatisfaction...

Don't ever order ANYTHING online from these people. That "no hassel" cancellation is a crawk. Instead of thank you for trying our product you get the "You are going to order something before we let you hang up" attitude. The representative actually told me I had no confirmation # for my cancellation "We don't give confirmation #'s" The reason I ordered online was to avoid the hassel you have to go through just to brouse when you visit one of their stores. I can't wait to get an unauthorized mail order from these bandits so I can sue them.

AVA AND HER FAMILY This week I had the opportunity to photograph an awesome family.  They just recently found out their daughter Ava has Optic nerve hypoplasia.  I wanted to share their story, so please take the time read. They are having a fundraiser, as well as trying to spread awareness for Optic nerve hypoplasia.       This is their story: “Ava Arabella’s Story…please share I Dystany Piepmeyer would like to share my daughters story. Now please remember every child diagnosed with this condition does not have the same effects. My daughters name is Ava Arabella Ebell born on July 27, 2010. I was a teen mom luckily end of my teens 19. I found out i was pregnent on December 14, 2009 and luckily my first ultrasound appointment on Febuary 23, 2010 i found out i was almost 3 and ahalf months pregnant with a sweet baby girl. I was terrefied, my life wasnt together yet i wasnt married, her father and i were only dating. I had a ton of support through my pregnancy and no complications. On July 26, 2010 i was a day overdue! I ended up at 11:20 a.m checked into labor and delivery waiting patiently on my beautiful blessings birth. I was induced and at 1:16 a.m on July 27, 2010 i gave birth to the most beautiful little girl i have ever met. She was healthy weighing 7lb 14ounces, and full on love and happiness. For the first 4 months Ava was amazing she slept through the night never cried and just was a blessing to her daddy and i. When Ava was 4 months old she was diagnosed with Optic nerve hypoplasia. This causes developmental delays and brain abnormalities. Her optic nerve was not fully developed and pretty much completly missing. Her eye consists of white cartlidge were the optic nerve should be. Ava could not control her eye movement and her left eye would wander and move on its own. Although she did have this problem we still went on with our day to day life and did not treat her any different although it caused alot of stress on her father and i who ended up pulling apart. We remain great friends and never let these problems play any affect into Ava’s life. Ava was perfect to us and nothing we did could change her diagnosis. In May of 2011 i moved to Twentynine Palms California and at the end of the year i married my bestfriend since i was 16 years old. He is a Untied States marine and loves Ava more then anything she now has a sister and has gained more family members she just adores. Ava is now seen by some of the top doctors in the United States and recently was re-diagnosed with Septo-optic dysplasia. Optic nerve hypoplasia is generally manifested by involuntary eye movements, often side-to-side. Her vision ranges from normal vision to complete blindness. There are many measures to compensate for visual impairment, there are few treatments available to induce normal optic nerve function. Ava was also born without her septum pellucidum, The septum pellucidum is located in the midline of the brain, between the two cerebral hemispheres. Absence of the septum pellucidum dysfunction and hypopituitarism, as well as problems of vision, coordination, and intelligence, as well as other unusual symptoms. Septo-optic dysplasia is a highly variable disorder. It is rare for siblings to present with identical features of the Septo-optic dysplasia spectrum. Many patients present with additional developmental defects outside the Septo-optic dysplasia triad. Ava will most likely never be able to drive, read fine print or it can go as far as baring children. She now see’s doctors every 3 months and luckily we are preparing to move out to San Diego, California were she will be seen every 3 months at the Balboa naval hospital. Her doctors are amazing and have helped so much with everything. She will be getting a physical therapist and just recently we purchased a 8 week old Germen Shepherd named Myles. Myles will be put into puppy courses and courses for vision impaired toddlers. He will be her protector, security, best friend and most of all her companion for life. As said before Ava is a beautiful blessing and so smart, she shows no sighns of lacking any kind of vision although she is almost blind in her left eye and only see’s lights and shapes. Ava works hard learning colors, numbers and potty training. As of today she is advanced at her age and we are hoping to just keep progressing. I would like everyone out there to know if your child has any kind of medical condition dont be upset or worried one thing you can always count on is that childs love. No matter what happens they will always know who mommy or daddy is and will always love you more then anything in this world and they look up to you and hope. Dont ever push that baby away cuase they have a small imperfection because to you they are perfect! I would like to thank everybody who took the time to read Ava’s story and please keep her in your thoughts and prayers ♥ Right now we are holding fundraisers and a amazing friend is fundraising Ava through her scentsy. So if you would like to find me on facebook ( Dystany Piepmeyer ) or email me ( mikedyst.piepmeyer@gmail.com) if you would like to donate or even help with your own fundraising in any way. Thank you “ - Dystany Piepmeyer & Ava Arabella Share this: Twitter Facebook Tumblr Like this: Like Be the first to like this post.

My husband is a manager of GNC in Silvis, Illinois. Yesterday I caught him screwing his employee at the checkout counter. Be sure to wash your hands or just don't touch the counter. His store is located in a low traffic area and if they don't get fired for screwing on the job I'll be mighty pissed!! These are the people GNC hires to work for them really honest trust worthy people....

Called an local store in galesburg il to find out if they carried a supplement. The young lady answer the phone she was immediately IRRITABLE. SHE SAID I CANT ANSWER ANY QUESTIONS ITS GOLD CAR WEEK LEAVE YOUR NUMBER AND ILL TRY TO CALL YOU BACK VERY SHORT AND RUDE. She cut me off in mid wording. That was poor customer service. Ive never gone to gnc and after that i would rather order on line from other companys and after reading otther comments gnc Needs to train there staff.

Called an local store in galesburg il to find out if they carried a supplement. The young lady answer the phone she was immediately IRRITABLE. SHE SAID I CANT ANSWER ANY QUESTIONS ITS GOLD CARD WEEK LEAVE YOUR NUMBER AND ILL TRY TO CALL YOU BACK VERY SHORT AND RUDE. Her name was Christina. She cut me off in mid wording. That was poor customer service. Ive never gone to gnc and after that i would rather order on line from other companys and after reading other comments gnc Needs to train there staff.

I go to the GNC in Enid Oklahoma which is located in the Mall. Let me tell you if you dont know shit about any of the product that you are selling then u should not be working their!! Everytime I go in their and ask for a certain product they say they dont have it then I look around and find it!!

My visit toyour store located in San Marcos California was inccidental, but a good one I'd have to say. I was patronizing Game stop next door and was overwhelmed by the characteriztics of the salesgirl, I had my route planned after Gamestop, I'd head to Henry's Market, Dr Oz show gave me ideas, that I wanted to persue for a healthy diet and excercise plan. Low and behold, I see your store. I enter to locate some items and compare etc. Your store manager which (Amanda) found to be very charming and very infomrative of your products. I did mention however my inccident at Gamestop, Horriffying!! You have a Great Consultant at this 595 Grand Ave, San Marcos, Ca. location. I will continue to shop there do to her abilities and knowledge. THANK YOU SO MUCH FOR YOUR HELP AMANDA STORE 00969 PEACE MARIA LEAVITT

I have been a GNC gold customer for over 10 years. Only pruchasing from my local store. Last week 2 days before going away for a week I noticed a pending transaction on my debit card from GNC in Carson, CA for $418.61. Mind you I live in North Carolina. I immediately called my bank and they were able to stop this transaction. But my debit card also had to be terminated just before my trip, a major inconvenience. Now weather this was just an honest mistake or one of their employees was trying to rip me off. Don't know if I'll ever find out.....

Just wanted to say the GNC in Philadelphia on Chestnut street between 17th and 18th, is awesome. The staff is very helpful and knowledgeable. I have read many complaints on here about GNC, but I have nothing to say but good things about that store. I have been there a few times now, and have lost 20lbs! Thanks to their staffs help and direction. I had a return for something that I didn't like how it made me feel, and the manager didn't give me a hard time at all, instead he helped me to find something else that didn't make me feel that way. I don't find them pushy and I don't mind the questions they ask....How else are they going to know how to help you or what exactly you need!!! Good Job Guys! Keep up the good work!

I worked at GNC for a year and a half. Worst job I've ever had! The pressure to put up certain numbers was terrible, the pressure to persuade customers to but certain products that they DON'T NEED is ridiculous, and the corporate and management there is terrible! My manager was always late to open the store and countless times he would call me at 950 (store opens at 10) so I can open the store for him! I was one of the top sales associates in my region, and on a few occasions I used my gold card to get a customer to buy more stuff, and they fired me for doing that AND they required me to pay back all of the money I sold with my gold card which was $1100! I gave my all for that company and all they do is steal from their employees and their customers. The employees make money on the third party products, and not the GNC products, and the employees get in trouble if they make too much commission, and don't sell enough GNC products. I wouldn't recommend working there, or buying from there!

I had experienced questionable service in the past at store 01407 in Arlington, TX and simply refrained from using that store. Much to my chagrin, the service became dishonest when I let my guard down 4.6.11. Knowing that my wife had our Gold card in her possession, I asked the clerk look up our number so I could get the discount I was entitled to. The clerk informed me that the card had expired; but that I could renew it to get the current discount. I was then charged for a NEW card. When my wife went back the next morning with our original card that HAD NOT expired to seek a refund for the fraudulent charge, she was told that I had insisted on getting a new card. This is absolutely deceitful and makes no sense since now we have 2 cards registered to the same person (my wife). One expires in 6 months the other in 12. The clerk (supposedly the manger: Elaine) refused to rectify the situation and was absolutely obnoxious and unprofessional This was not a mistake but rather calculated dishonesty! Is this GNC's policy or an aberration?

I worked for GNC for 9 months. I agree they treat employees bad. The manager at the store I worked at was always worry about whether or not she would get fired for sales not being high enough. Problem is the store is in Palestine, Texas and this is a small town. There is no way that sales are ever going to be high here. I also got fired last month because I read the schedule wrong and didn't open the store one day. I had never been late or a no call no show before. I worked extra hours when there was just me and the manager. I worked a full time job that I didn't even get off until 11 pm. If you've ever worked those hours you know that you can't just go home and go right to bed. There were plenty of times that I would go in and open at 9:30 after only getting 2-3 hours of sleep. I make ONE mistake and they fire me. I'm human, I read the schedule wrong and they don't even give you another chance. If anyone was to ever ask me if GNC was a good place to work, I would definitely say not only NO, but HELL NO!!

i work by a GNC store in McKeesport, Pa. the people who work there are always standing around outside spitting and smoking cigarettes with there friends. the garbage dumpster smells because they just empty old powdery stuff and it gives off a terrible smell and we have told them about the smell and they said that they will take care of it but as of now they have not. they play football in the parking lot when there are cars around. they are loud an disturbing. they are never in their store. there are benches in front of their store and they have there feet all over them this is were people sit and wait for the bus.

I went to 2 of your stores last week. Last Mon. march 12th 2012 and Fri. March 16th 2012. Early afternoon and both times I went the doors were locked! Mon. was the store in curry shopping center and Fri. was the store in Cranberry. I was very dissapointed!