David's Bridal, Inc Corporate Office & Headquarters

David's Bridal was the most horrible experience for our bride. The salesperson didn't care - was abrupt and unfriendly and made the whole experience horrible for our bride. Unfortunately, they were having a great sale so we purchased there anyway. However, we won't be buying any of the undergarments, shoes, bridesmaids dresses etc. I would not recommend the San Jose store at least! Go to a local boutique - you may pay a little more but the experience is well worth it! That's what I did when I got married and my friend's experience validated what I paid for my dress.

How the store or stores stay in business is beyond me. They had horrible customer service seven years ago when I got married and bought my dress from them and no surprise now that my sisters getting married its the same. There staff has a rude and careless about you attitude. You don't matter to them once they have a made the sale, who would want to work for such a poor run company.

I was employed briefly by Davids Bridal; however, due to my health I could no longer remain with the company. I gave the company my letter of resignation and asked themto please mail my check to me, but so far no check. I am getting very frustrated and want my well earned, and hard work, money.

Lets just say, I will be quitting tomorrow morning. Absolutely the worst job ever. Management,very unprofessional and as much pressure that is placed on the employees being sick is a constant thing. The process to up-sale is disgusting and embarrassing. I will not work for this place any longer and would definitely not ever buy a dress from Davids Bridal.

My daughter got married in March ...Like every mother of the bride I couldnt wait to see our baby in her wedding dress ...thats where it started going wrong we were rushed by the lady helping us the staff was RUDE ....the brides maids shoes were the wrong color....my dress didnt come in till two days before the wedding in the wrong size ... and worst of all we took her dress in to have it cleaned and boxed and they shipped us someone elses dress

Well where do I start. HORRIBLE Customer SERVICE, after they get your money. One bridesmaid dress that was supposed to be on order for almost 2 months, NOW we find out the order was lost. I have called twice every week checking the status on this 1 dress. I get a different story everytime. Lie after lie. Now we are 9 days away from the wedding and it still hasn't shipped from the warehouse in PA. I could drive to PA quicker than they obviously can ship it. I hope this has a good ending, but I have my doubts. I can't believe this corporation is still in business after seeing all the other horror stories. One hateful manager even told me "We have never missed a wedding yet". Which I find hard to believe.

This company creates such a horrible atmosphere to work in! They give the allusion that we are "all in this together" but management is only out for themselves. No matter how successful an employee is at selling a bride, it is never good enough. The mangers always have something negative to say about your performance and gives no motivation to work hard. The expectation of working with two brides at a time and providing excellent customer service is unreachable and completely exhausting. It creates a stressful work environment and sets employees up to fail. Plus this effects the high margins to actually make commission. Management has no cares for employees and only focuses on money. Many times the chaos is caused from poor scheduling for employee shifts. The staff is given there weekly schedule the day before the week begins. This is completely disrespectful for the staffs personal time. Then as the week begins management would call daily to change the schedule asking for flexing and extending. I have never felt so overworked, underpaid, and unappreciated as I do at David's Bridal.

I had the WORST experience a person could ever have with a bridal shop. I purchased my dress with no help from the people working at the virginia beach store and the place was empty. I also payed to have them do a press on my dress as i was getting married on the 23rd of November. I was told i could pick my dress up on the 19th but I ended up going there with my parents on the 20th. They wrote my pickup day for the 22nd (which is thanksgiving) so i had to wait 15 minutes for a sales person to come and talk to us and it was nothing but excuses. I was treated with little respect and on top of that my dress wasn't even pressed! Yet they told me it was. I will and have told everybody I know not to shop at David's bridal. You as a company should re-evaluate how your sales people should be treating customers. As a business woman myself, I am appalled that this kind of service is tolerated.

Disgusted in their service. After registering with the, i started receiving called from vendors. I found out they gave my information to other vendors without my permission. I called their corporate headquarters and was told a manager would call me back that day. They never did. Really bad David's Bridal. That isn't how you run a business.

I purchased 4 bride's maids dresses online and had them delivered to the DB in Wilmington NC. I also bought my gown and an extra dress there in person. The sales staff was nice, caring, and available. Sure, I didn't get the MOST attention since I wasn't buying a $1000 dress, but I don't want a lot of fuss either - just bring me some dresses in the size I need and come back in 10 min and I'll tell you if I like what I have or need more. I have read these comments and find most of these women are total B***Zillas! DB is NOT a high end designer store - don't flatter yourself thinking you are going to get premier service. You do get what you pay for and if you want a dress for less cost, you are not going to be treated like the princess you think you are. But you won't get much better service from a high end store either.... For my first marriage I speant over $3500 for a gown and when it came in a month before the wedding the bodice sown to the gown was half the size as it should have been (a size 4 bodice sown on to a size 8 skirt!). The high end store then stated they couldn't get the gown fixed in the next month and I had to buy off the rack. That shows you that these problems happen to EVERY store - even the high end ones. My David's Bridal dress was perfect! My bride's maids dresses were perfect! I even ordered sashes online and had them delivered to the store with NO PROBLEMS! I did NOT wait until the last minute to get a dress (ANY good planner will tell you to order your dress 6 - 12 months ahead of time and to get it delivered a month ahead of time) - I see a lot of these negative comments stating "my wedding was days away..." NEVER wait that late! Each sales associate in the store was attentive, caring, knowledgeable and my dresses were handled with care. Billing was easy and I received 3 follow up calls over the 7 months preceding my wedding to inform me when each of the dresses and sashes arrived. When I realized the undergarments I purchased at Kohl's would not work, I called the Wilmington NC DB and they set aside undergarments in my size for me to pick up with my dress. This store is GREAT! I HIGHLY recommend Wilmington NC David's Bridal!

Never have I had such atrocious service. Personally, I feel like I was treated as if they were doing me a favor by selling me a dress. I believe that they have forgotten that without consumers they would not have a business. Never again will I step foot in their store. Not only did they not fix my dress but acted like I was the problem.

I had six bridesmaids try on dresses. They were visiting Chicago from Minnesota, Arizona, California, Wisconsin and Iowa. We spent a loooooooong time choosing the right dress and color. Six girls with different opinions whew!!! We FINALLY agreed on one dress. It ended up being the floor model right when you entered the building. Well when we checked out. It turned out that color and dress was discontinued!!!!!!!!!!!!!!!!!!! Seriously! Two things really made me mad. One the dress is on display and two, why wouldn’t the people working know that the dress is no longer available?? Wouldn’t you pull all of them off the floor? It was so aggravating and time consuming we just left. I felt bad for the girl who helped us because she was just as mad as we were. She said how am I suppose to represent this company when they do stuff like this?? I know it is a small issue but seriously if you are going to be such a big company and you do things like this, and are not taking the time to get your displays and employees updated. Imagine all the other errors they will make. I predict many davids bridal stores closing in next few years.

I was just told by my mother, a worker in David's bridal, that they have been harassing her by making fun of her and disclosing her personal financial information as she cleans the dust off the corners of the store. My mother was recently laid off from her full time job and had David's bridal as part time. She applied for unemployment and as we know they do have to provide work god her but not humiliation. I hope they'd message goes a long way to show what kind of people these managers and so called workers are. This location is in Jackdonville Fl by the Avenues mall. I have tried to file a complaint to the bbb but they are not accredited. I just hope that this doesn't happen to anyone else!!!!!!!

I am going through a nightmare with Davids Bridal. I bought my dress and opened up an account, the associate was in such a rush that she failed to put the correct name and address on the application. So i never received a bill or a card. I called to pay what i owed and got the run around over and over again saying that i did not have an account with them, finally a person told me that the name on my account was not my name and the address was not my address. I was able to pay what i had originally paid for the dress on the account. But since i never got a bill, late fees racked up. I have called and they will only remove 1 of the 3 late fees. They refuse to put the correct name and address on my account. I cant even close my account! I refuse to pay these late fees because it was not my fault, it was david bridals associates fault for rushing through and not typing in the correct information. I assumed since she took my drivers license that everything was correct. I can not get help from anyone. This has been a nightmare and i just want to put this out here not to open up an account with davids bridal. This was the biggest mistake, i had spotless credit until these morons messed it up. Please shop somewhere else.

I have worked at David's Bridal for almost a year now, and it is absolutely the most poorly-managed and unprofessional place I have ever dreamed of working for. Ever since my first job interview with them (which, to my surprise, turned out to be a group interview with two other potential new hires), I had a bad feeling about the place. I am a pretty positive person, but being around that much negative energy tears me apart. It is no wonder this place is always hiring; people keep quitting and they have to replace them. I was never even technically trained. They told me what I needed to know in order to make them money, but I was never informed of how to do certain important things, such as look things up in the computers or ring out customers. I had to learn things by myself through asking other consultants and by observing. I was told by a manager that they "don't want" the consultants to ring out their own customers because it takes time away from being on the floor, but it is impossible to NOT ring them out. Sometimes there is no one behind the registers, and I'm not going to make my customer wait for 20 minutes until a CSR is available, so of course I taught myself how to do certain things. Yet, when I DON'T know how to do something and ask a manager about it, they look at me like I'm stupid. The managers are lazy, rude, and unprofessional. They are quick to say that "we are a team" and should all work together, yet they're the ones hiding in the break room drinking coffee and gossiping while we are out there scrubbing walls and vacuuming because they called us in for a late night of cleaning. When they DO call us in for hours when we're not open, it screws up our productivity, making it nearly impossible to make commission at all. How can I be expected to make money for them, as well as for myself, if they have me dying shoes and "cleaning flower girl" for the better part of the day? The store manager talks down to her employees and embarrasses us in front of our peers AND customers. They'll also lie to us about stupid things, like our work schedules and hours, yet THEY are the ones that don't trust US. Once, it was implied I was lying about making appointments. I have never given them a reason to not trust me, so it caught me off-guard to be told-off like that, especially in front of a new associate that I had just met for the first time that day. Why would I lie and say that I made appointments that day? THIS was a conversation I had with my manager earlier today: MANAGER- "I want a big day from you today; you didn't make much money last Saturday." ME- "Last Saturday, I was left off the floor dying shoes for most of my shift." MANAGER- "So, be on the floor today." ME- "YOU'RE the one who TOLD me to stay off the floor and dye shoes last week!" If you want me to make you money, let me do that. If you want me making phone calls or dying shoes, let me do those things. But DO NOT expect me to do it all. It is IMPOSSIBLE to stay on the floor helping the people who are expecting a good experience while making phone calls throughout the day, especially when I don't even have enough time to take my break that I am legally entitled to. It was not until I had been working here for about 6 months that it came to my attention that when we do NOT take out break during the day, the managers STILL deduct that half hour of pay from our checks. So not only do I NOT get my break that day, I don't get PAID for a half hour's work. That's a slimy move to pull on your employees, just to cover YOUR butts when corporate asks if you make sure your employees get their breaks. Also, the communication is horrendous. No one knows what's going on because no one is told anything. We get treated horribly, and are not appreciated for the work we do. We are often threatened with being replaced if we "don't start doing our jobs better", which is a really interesting statement to hear coming from a woman who has never been a consultant. This job is NOT worth the minimum wage we get paid. They "expect" us to make commission, which isn't fair because I do not feel comfortable pressuring someone to buy something that I know they don't want or need, and I refuse to do so. I present the options, and leave it up to them. I have even been told to "go over there and pretend you're a manager to shut her up!" in order to get a customer to do what the managers wanted. I refuse to lie to my customers, and it sickens me that they even THINK to ask us to do such things. They push us to push our customers, which isn't fair to us or to them. We are "required" to set up 2 appointments per shift, "required" to make phone calls to our customers on a VERY regular basis, and have other "requirements" that make us seem pushy. I feel bad for our customers sometimes because I feel like I'm harassing them. I used to bite my tongue and let the managers walk all over me, but I am so fed up that if they fired me, it would be a blessing. Don't get me wrong; I enjoy the job itself very much. I love meeting new people and listening to their stories and having a good time with them, and I LOVE the other girls that I work with SO much, but all of that STILL isn't enough to make a job worth it. If I made 15 bucks an hour to put up with their garbage, I wouldn't complain. But for a measly minimum wage paycheck, it is not worth the physical and emotional pain this job puts me through. I go home in pain from lifting heavy dresses all over the store and from being on my feet all day, as well as from the emotional distress the managers put me through on a daily basis. I can't even begin to tell you how many migraines this job has caused me, not only from the stress, but from the exhaustion of working a 10-hour shift of constant movement, with no break, being completely dehydrated and without food for the whole day. There was one day I came into work for a meeting, but on the car ride up I threw out my back from turning the wrong way. (I have back problems, so it happens occasionally.) The meeting was early in the morning, and my shift didn't start until noon. I didn't know what to do; I could barely move, and there was NO way I was getting back into my car. Shifting my foot from pedal to pedal was excruciating. I asked one of my managers what I should do, and her response was, "There's a walk-in clinic down the road. Drive down, put some heat on it, and be back for 12." Needless to say, I had my mother pick me up, my father drive my car home, and I was laid up on the couch for 3 days on heavy medication. The lack of compassion for even their own employees is unbelievable. It's one thing to have a business mind, but to have no heart or compassion? It should be human nature to treat people with respect and to acknowledge their needs. It's no wonder the workers in our store seem rude sometimes; by the time we open for the day, our morale has already been crushed and spat on The only reason I have stuck it out is because I really will miss the girls and my customers when I leave, and I've never quit anything. I have met great people, so it will be hard leaving them. I have already cut my hours back, which is one step closer to getting my feet out of the door. Even if, by some chance, I am still working here when I get married, even having an employee discount, I absolutely REFUSE to give David's Bridal business because I've seen the behind-the-scenes action, and I don't like it. I, in no way, shape, or form, support this business.

I worked for davids bridal and was expecting to recieve my check on today but because I have no gone to work due to the passing of a relative they decided not to place my check through. Im taking them to court for my money and for causing me stress.

Would you expect to pay nearly as much as the cost of a dress for alterations?? David's Bridal Port Orange is making money on un-expecting Brides! A dress ordered to size costing $499 had an additional alterations charge of $300. Poor girl never knew until she got the bill. Beware! No lace, no beads and a basic seamstress could have accomplished the same. Manager Mary should be ashamed!

Wish I could leave NO STARS for the Davids Bridal in Tulsa, OK on 71st street. ABSOLUTE WORST customer service I have every had anywhere. Took them forever to get me a room when I had when reserved. Bad attitude for most of the staff. When I asked about all the payment terms they told me about the credit and cash only. I asked about layaway since their store ADVERTISES it all over the place and the girl helping me find a dress told me about as well, but the girl said that nope they don't really do that. I asked what she meant and she said they don't do it at all with attitude. Why is there advertisement again? I went in recently to get my "free" steaming that a worker there told me 2 days prior that I could get since I had bought my dress there. So I bring it in, and they say they cant even touch the dress since it had been slightly altered somewhere else?? Mind you I have spent well over a thousand dollars with them with the dress, bridesmaid dresses,napkins,and accessories with them and they won't touch my dress at all. No explanation. Just point blank no. Why did TWO of the employees not say anything about this when I was inquiring about steaming? What a joke of a store. I really wish I would have taken my business else where. I wouldn't recommend any family or friends to go there. I don't know about you, but I do NOT like being treated like I am below them.

I purchased my dress from the David's Bridal in Grand Rapids,MI at the centerpointe mall in december! I had a wonderful time trying the dresses on the consultant was very helpful, all 6 of my bridesmaids also purchased their dresses there as well as my mother who spent over $200 on her mother-of-the-bride dress. I was planning on recommending the store to a few other people coming to our wedding but not after the incident I had with them today! I called a few days ago because I did not want to drive all the way out to the store to have them tell me no,I did not need the undergarments that I had purchased with them previously for my wedding dress. I asked the woman who answered the phone if I could return these or have a credit to my David's Bridal card. She put me on hold to ask her manager, after only a few minutes she came back and said yes my manager said that will be fine. Just bring it in and we will credit the card. So today I bring it in and guess what they tell me NO! Sorry we cannot do anything for you. You don't remember the girls name that you spoke with and we have policies that you cannot return anything! WTH??? Why then did your employee and manager tell me to come all the way in and that they would do this for me? She also mentioned that the girl I spoke with didn't put a comment on the screen so there is no proof that they told me this. Seriously? Talk about poor customer service and I told her right to her face that this was a huge inconvenience for me and that it was not my fault that her employee didn't do her job properly. I let me her know how poor their customer service was and that I would be going to someone higher to take care of the situation. I hope that Corporate can do something about this.

Very disgusted with David's Bridal in Greenville,SC I paid over $100 on a wedding dress for a vow renewal and due to health I called told them I was unable to do so could I get a refund on partial money well I ended up getting a store credit of $52.50 so when I tried to use it they couldn't find it anyway when an email was sent it said it would be reissued according to the manager so I said ok the wedding is in 11days I told them j would be there the next day between 11:30-12:30pm when we go in a different manager was not polite and disrepectful they didn't mind taking my money well mine and my husbands but when we could use the store credit its problems I would give this store an F rating I guess when I got married the 1st time this is why I didn't buy my dress there and chose another bridal store!!!! :-(