Costco Corporate Office & Headquarters

Talk about customer satisfaction !!! Costco goes above and beyond what you would expect from any company. I will always shop at Costco . One happy customer from Maineville Ohio

Have been a member for several years, have not abused any privilege, I've always been told by others how great Costco is if there is ever a problem. But I forgot my coupons. I usually don't bother to go back to get them honored. I spent $360 on July 7, went in with the coupons on July 9th and was told they could do nothing, that the coupons expired July 8, even though I had shopped on the 7th. They told me that my satisfaction did not matter, that Costco as a corporation forbids its local managers to accomodate its customers. The $64 Billion company that everyone just loves so much refuses to honor a measly $15-$20 worth of coupons for someone who I thought was a good customer. When I asked if I would get my full $110 back if I cancelled my membership, they were clueless about my 2%. Disgusting for a store that I had admired until now.

Dear Members, Costco appreciates your business very much. We are saddened to hear about bad or negative experiences you have had while shopping with us. We do pride ourselves on hiring and retaining the best employees as well as supplying quality merchandise at great prices. Unfortunately some employees do not always remember why they are there. To work hard for our members and make their experience with us second to none. We do sincerely hope that in the future we will have the opportunity to redeem your loyalty and keep you shopping with us. Thanks again for your patronage.

Beware of "Chicken of the Sea Solid White Albacore Tuna in Water" I purchased at Costco in Santee CA. I have cans that are bulging and the lid makes noise when touched. The best by date on the top of each can is "Best by 12/02/15." The code on the bottom of each can reads "HS24D ASWAP 12:48." I called Costco in Santee and they'll take them back; I was informed there was no recall for this product.

Be careful waiting in your car while family shops at Costco. I got robbed today while I was in my car waiting for my family to come out. I am still shaken up.

Why is the way of life changing to make employees worse? Working to 11 every night is making the night crews life hard with no free time for us in the evening? Why can't we have more employees working late so we don't have to stay later? This is both fair for us. Please change it back so employees happy working for Costco better. Thank you Costco 547

Anna D. Knight you are a Great American! Shame on Costco for selling Halal food! This world needs more Americans like you! God Bless you! Ronald A. Bergrin New York, New York

I HAVE TO SAY THAT ALL THE ASSOCIATES THAT NAGA ABOUT THIS AND NAGA ABOUT THAT SHOULD SHUT AND THANK GOD THAT THEY HAVE A JOB. THEY SHOULD FOCUS MORE ON THEMSELVES AND THINK ABOUT WHY THEY DIDNT GET A CERTIN POSTION SO THEY CAN FIX THOSE FLAWS INSTEAD OF TALKING TRASH ABOUT SOMEONE THAT GOT THE POSITION THEY WANTED. I HAVE ALOT OF FAMILY MEMBERS THAT WORK AT A COSTCO IN EL CENTRO, CA AND I HAVE NEVER SEEN SO MUCH HATERISM, ENVY FOR ONE ANOTHER, BACKSTABBING, TRASH TALKING IN A STORE AND THE WORSE THING IS THAT MANAGEMENT ALLOW THESE THINGS TO GO ON IN THEIR STORE BECAUSE THEY ARE APART OF IT. I NEVER BELIVED THIS INTILL I EXPERIENCED IT MYSELF. OUT OF ALL THOSE 100 AND SOMETHING ASSOCIATES I GIVE ALL MY RESPECTS TO ALAN SHE IS A MANAGER THEIR AND SHE IS VERY HARD WORKING, HONEST AND TRUST WORTHY. THIS COSTCO NEEDS TO CLEAN OUT HOUSE SO MANY RELATIONSHIPS AND MARRIAGES HAVE BEEN RIPPED APART BECAUSE ASSOCIATES GOING OUT WITH MANAGERS VIS VERSA. HAVE OF THE PEOPLE THERE ARE PLASTIC BECAUSE THEY WANTED TO BE LIKE THE GIRL NEXT STORE AND THE FUNNY PART IS THAT THESE ARE OLDER WOMEN NOT THAT THERES ANYTHING WRONG WITH LOOKING GOOD, BUT FOR UR SELF NOT BECAUSE THE GIRL AT THE DELI GOT A NEW BUTT AND ALL THE GUYS ARE GIVING HER ATTENTION SO U HAVE TO GO AND GET A BIGGER BUTT, BUT SOME BOOBS AS WELL. I REALLY HOPE U GET THE PICTURE, AND ALL THE PEOPLE THAT COMPLAIN ABOUT THEIR STORE COME TO THIS ONE ITS WORSE THEN ALL THE COSTCOS AND JERSEY SHORE PUT TOGETHER.

Does anyone know who to contact to see if they would build a Costco in eastern kentucky?

After reading an article about the outstanding qualities and price of the new Kirkland toilet paper in Costco magazine, I bought some. Both the article and the packaging claimed it was two-ply...NOT! Charmin here I come! Both the Costco and Kirkland sites have "Contact Us" buttons, but they end up on a page that tries to close itself before providing any kind of contact information! I was also going to suggest that Kirkland MultiPack vitamins could be vastly improved if they were gelcaps instead of tablets based on the fact that most adults do not have sufficient hydrochloric acid in their stomachs to break down tablets. I read that most tablets wind up in the sewer rather than your stomach. I believed that Costco and Kirkland were probably interested in customer feedback, but apparently not. Perhaps there's no contact info because staff would need to be provided to handle the traffic. A cost effective move for sure, but not consumer friendly as well as loss of valuable product feedback.

nyone want to give me any steer in this area *since the site declares it's NOT for use in contacting the corporate office!) I'll need more checks pretty quickly and would prefer to use Costco --- if I could get any reassurance on quality. ---ed

I shop at the Costco in brighton Michigan. The head managers name is Richard and honestly I can't understand why he is the man in charge. On several occasions I have witnessed the way he treats African American workers. He talks to them as if they are "stupid" some of the things he says makes me want to slap him. Also on several occasions I have witnessed him flirting with the young female workers. I have wrote letters to the store with no response my next step is to call the local news. A racist person should not be running that place. I do see a lawsuit in the near future as id imagine the workers can't take much more.

We have been one of the customers you could count on since 2004. the products you sell & the price are great, but the customer service (member services) representatives on my store(maple grove,MN) is not acceptable. for 3rd time in less than a year I,my wife along with our 2 great kids have exposed to an open rude service by your employees. We have been ignored while waiting in line to get a service & we were challenged about our turn when we approached the desk. Why? We don't know & we want you to find out. If you are interested to know the detail here is my member ID # 111806563695 the sooner you fix it the better

Guys: I've been an executive member of Costco for about four years and a business member for fifteen before that. You can contact me through my membership in the Novato, CA Costco. What is going on? I can no longer buy many of my favorite brand name items as they have been replaced by Kirkland brand items. Also you no longer sell CDs, DVDs, or Blu-ray? Is Costco becoming another Sam's Club? If it is, I will not be renewing my membership or those of five employees. I can't. I would appreciate somebody contacting me about this matter. Every time I go there (weekly), something else has either disappeared, is discontinued, or is replaced. Last week it was Christopher Garlic. Before that it was Ball Park Beef Franks. Before that it was the shrimp scampi. And now I can't even buy a new Blu Ray???

i went to the salinas ca store after i got my new coscos card and when i went to go check out the casher said my card was expired so i had here call the manager and she was loud and rude to me here name was erika she made me feal like a bum or somthing i was embarest i told here i gust got my card for christmas she said that i just had them make me a card know y would they make me a card on a expired account they wouldent i am so mad i am going over her head to the head office thank you peter m roman

Dear,Costco Headquarters I am sad to say I will not be shopping at your salinas store ever again. I will have to drive 45min.togo the santa cruz store. which is hard having two childern and two fulltime jobs,I've spent alot of money at Costcos and i've always enjoyed shopping at all your Costcos in my area, even when i'm on vacation i've been loyal and shop at your stores.I have never in my life had an employee let alone a MANAGER be so RUDE and SNIDE EVER !Not only did she take the time to let her bad day spill apon everyone around.She took it apon herself to humiliate me and my faimly not once but twice I think she enjoyed it more the second time because when I went to customer service to try to reslove the problem,they needed to call the manager for asst.lol and behold who but 10 min. later,come walking around the corner the same mang.as soon as she see i'ts me she gets a huge grin on her face.I turn to the cashier and say "That not the mang.I have to talk to she was the one that was rude to me in line."The cashier didn't say anything.I should have walk away and delt with it later, but I thought were both adults we can resolve this.I showed her the problem and explained to her in detail what the problem was and instead of resloving the issue she turned the monitor towards me,I continued to point out the mistake.She turns around and walks away.So I walked away and left $300 dollars groceries .I would think costcos managers would be more about customer service. Salinas,ca.mang.Erika..

Feel completely decieved by Costco for the liquor initiative passed in Washington state. If I had any idea prices were going to increase so much I would never have voted yes....Big fan of costco but don't know anynore. Better do some damage control, customers are not happy. If I am going to pay these increased prices I will support my local mom and pop store not a corporate conglomerate that completely decieved us. I feel I am a well educated voter but never saw this coming. And don't blame WA state,,,,,costco knew this was going to happen and did not let us know. Corporate profit over doing the right thing....Very Dissapointing !!

I just read the WND article "Cops gun down man for legally carrying firearm". I am APPALLED that an innocent shopper carrying a firearm with a permit to carry in the state of Nevada is gunned down in a Costco. What on earth? If you don't want gun owners with a permit to carry a concealed weapon to bring their concealed weapon into the store and shop then you should PUT UP A SIGN- NO GUNS ALLOWED- PERMIT TO CARRY OR NOT! You then allow a security guard to make a call to police after your manager supposedly was OK with the situation. I hope to God you fired the manger and the security guard and the employee who first noticed the concealed weapon. They are not fit to run your store, make a good judgement of a situation and or protect you or your customers. Other innocent shoppers could have been hit by those bullets and you allowed a customer to be gunned down and killed onsite? HOW DARE YOU! This is America! And what happened to your surveillance tape? How come those 9 minutes miraculously disappeared? Is Las Vegas as crooked as they say....Apparently so. I used to shop at your store, no more. You are incredible. I cancel my membership. For those of you who want to read the article here is the link: http://www.wnd.com/2012/06/cops-gun-down-man-for-legally-carrying-firearm/ I don't believe any of us are safe at a Costco anymore. YOU SHOULD BE ASHAMED!

I don't understand why Costco does not open a store in North Tampa, Florida. Sams has three locations closer to my location "33612" than Costco location in Brandon, Fl.Does Costco have any plans to open a store in North Tampa?

Please consider opening a Costco store in Gainesville, Florida. Costco shoppers here, are forced to drive 70 miles to Jacksonville Costco each way to shop in a "Five Star" store that believes in "customer service" ! Our only alternative is the Gainesville Sam's Store, where "customer service" is none-existant, yet extreamly busy? The Gainesville Sam's Store has a very poor reputation and Costco could easily be a success here by serving Gainesville and the surrounding cities.