Boston Market Corporate Office & Headquarters

We were at Boston Market on Hwy 60 in Brandon Fla Feb. 14th 2011 around 7:30 pm. When we arrived there was a line, which is not unusual when they have coupons out. As we waited we watched the cooks and servers having a problem with the lack of food being prepared. "It will be 15 min for the chicken to be done" one said which is not a long wait. However we waited, waited and the poor man ahead of me had decided to get Turkey and as he was next, "We have no more Turkey" so he left. Plates were being served waiting for the Chicken to be done and I guess we were into 15, 20 min more as more people came in and they were told "Chicken will be 15 min". We finally ordered sides and left for home. The staff servers and the carver did their best with what they had but the management just said, the register did not show this much production last year however being Valentines day and coupons being out the production should have been up in preparation. Very dissappointed in the management on that night.

I ALSO THINK BOSTON MARKET SUCKS AS WELL AS THEIR LACK OF CUSTOMER SERVICE...i WENT TO A LOCAL BOSTON MARKETS IN SUCCASUNNA , NJ EARLY ON THANKSGIVING DAY SND INSTEAD OF SEEING THE USUAL MENU AS I WAS PREPARED TO BUY A TURKEY DINNER FOR 6 THEY ONLY HAD 1 PLATE DINNERS FOR $9.95...WHEN I AND OTHERS ASKED WHY NO EXPLANATION WAS GIVEN I JOINED THE DOZEN OR SO PEOPLE THAT WALKED OUT VOWING NEVER TO VISIT THEM AGAIN...WHEN I CALLED THEIR 800 NUMBER THE PERSON THAT ANSWERED SAID " TOUGH S**T STORES CAN SET THEIR OWN POLICIES AND PRICES NOW... I HAVE NOT BEEN BACK AS I ALSO SENT NUMEROUS E-MAILS AND FAXES WITH NO RESPONSE...I NOW SEE WITH LACK OF MANAGEMENT WHY MCDONALDS WALKED AWAY AND DUMPED BOSTON MARKET...DUR TO THEIR LACK OF CUSTOMER SERVICE AND MANGEMENT I HOPE THEY FINALLY GO OUT OF BUSINESS FOR GOOD...

The worst service I have ever received in any Boston Market. This one was on Hillsboro Blvd and Military Trail in Deerfield Beach, FL . My check out ticket said 12:12PM 2/8/2011. I finally received my food @ 12:24PM.. Not a big order 1 Turkey with green beans and Macaroni and cheese to go. Oh and when they finally called my name said they were out of Turkey and would be another 10 min or so! I had to take chicken. But I stood there and watched how slow the staff was. This is the lunch hours and people need to get back to work and they are dilly dallying.. ALL OF THEM. They use the man who carves the meat to go and deliver the trays out to the table! Then the food gets cold sitting there waiting for the meat. They chat with one another on the line and move away from their stations when not necessary. I have been the manager of a fast food restaurant before and my staff would never have acted that way. One two three hop to it and get that food out that door. That MUST be the motto . I WILL NEVER GO THERE AGAIN! you should not either if you need to get back to work at lunch and eat also!

I HAVE BEEN WORKING AT BOSTON MARKET FOR ALMOST 2 YEARS AND FROM THE START I SHOULD HAVE KNOWN THERE WAS PROBLEMS. IT STARTED WITH BEING SHUFFLED BETWEEN 2 STORES. THEN THE ONE MANAGER THREATENED THAT IF I DIDNT WORK FOR HIM ON THANKSGIVING THAT I WAS NO LONGER WELCOME TO WORK IN HIS STORE. I DID AS HE WISHED AND WORKED FOR HIM AND WAS PROMISED 30 PLUS HOURS A WEEK IF I DID THAT. WELL THAT NEVER HAPPENED. FROM THEN ON IT WAS ALL DOWNHILL. I WAS DISCRIMINATED AGAINST IN EVERY WAY SHAPE AND FORM. I WAS NOT ONLY PAID LESS THEN PEOPLE OF HIS ORIGIN. AS MUCH AS 1 DOLLAR AN HOUR, BUT MY HOURS WERE CUT WHEN HE HIRED SOMEONE OR HIS ORIGIN. AND DONT BE A WOMAN IN THIS STORE CAUSE YOU ARE WORTH EVEN LESS. WHEN YOU DONT GIVE IN TO HIS SUGGESTIVE PROPOSITIONS THEN AGAIN YOUR HOURS ARE CUT. AND DONT EVEN GET STARTED WITH FOLLOWING POLICIES CAUSE THEY ARE FOLLOWED WHEN THEY THINK THERE IS GOING TO BE A VISIT, THEN EVERYTHING IS CRAZY. THE FOOD TEMPS THAT ARE SUPPOSED TO BE DONE ARENT, THEY ARE TAKEN ON ONE ITEM AND GUESSED THE REST. THE POLICY THAT DRAWS ARE SUPPOSED TO BE COUNTED WHEN THE PERSON LEAVES, YEAH RIGHT, I CAN COUNT ON ONE HAND THE AMOUNT OF TIMES THAT I WAS THERE FOR THAT, AND I COULD PROVE IT BY PROVIDING A SIGNATURE IF WANTED. I WAS NOT THE PERFECT EMPLOYEE AND WAS WORKING THROUGH PERSONAL ISSUES THAT MY MANAGER KNEW ABOUT AND SAID HE WILL WORK WITH ME, BUT ON THE DAY I WAS LET GO IT WAS ABOUT 2PM AND HE HAD THE ASST MANAGER CLOSE MY DRAW AND THIS WAS ONE OF THE TIMES THAT I ACTUALLY WAS IN THE OFFICE WHEN IT WAS COUNTED, AND WAS TOLD TO GIVE HIM MY HAT AND APRON I WAS FIRED CAUSE I WAS NASTY TO THE CUSTOMERS. OH YES BY THE WAY MY LAWYER WOULD LIKE IT IN WRITING WHY I WAS FIRED, CAUSE ACCORDING TO LAW I HAVE TO BE GIVEN WRITTEN NOTICE AS TO WHY I WAS FIRED. AND I DID NOT RECIEVE A WRITE UP FOR THIS DAY I WAS NASTY TO THE CUSTOMERS. THERE ARE A NUMBER OF OTHER POLICIES THAT ARE NEVER DONE. ALL IT WOULD TAKE IS FOR A SURPRISE VISIT FROM OUR NEW AREA MANAGER JACK, TO SEE WHAT GOES ON. IT IS A SHAME THAT THE BACK UP PERSON DOESNT SPEAK ENGLISH CAUSE WITH OUT KNOWING ENGLISH HOW IS KNOWN IF HE IS COOKING THE FOOD RIGHT. IN ORDER TO GET THE FOOD THAT IS NEEDED THERE HAS TO BE A PERSON WHO SPEAKS ARABIC AND ENGLISH TO TELL HIM WHAT IS NEEDED AND HOW TO DO IT. THEN YOU HAVE THE PREP PERSON WHO DOESNT SPEAK ENGLISH AND GETS CLOSE TO 40 HRS A WEEK FOR DOING PREP WHEN IT IS SUPPOSED TO BE DONE BY A CERTAIN TIME IN THE MORNING, BUT AGAIN SHE IS OF HIS ORIGIN SO HE LETS HER STAY AND WRAP FORKS AND KNIVES TIL 3 OR 4PM. DONT EAT OUT OF THE DISHES THAT ARE WASHED IN THAT STORE. THEY ARE DIRTY AND JUST RINSED NOT WASHED OR SANITISED. THERE ARE MANY CUSTOMERS THAT STILL USE THE TAKE OUT PLATES CAUSE THE OTHERS HAVE LEFTOVER FOOD ON THEM,OR HAIR, OR WHATEVER ELSE WAS IN THE SINK WHEN WASHED. WHEN IT COMES TO THE FRESHNESS OF THE DESERTS FORGET IT, THE DAY DOTS ARE JUST CHANGED. ON SLOW MOVING ITEMS LIKE WHOLE PUMPKIN PIES IT CAN AND IS CHANGED UP TO 4 TIMES. HOW DO I KNOW, I WAS TOLD TO DO IT BY MY MANAGER AND NOT TO THROW THEM AWAY. AND THE WAY YOU COULD TELL IS TO LOOK AT BOTTOM OF THE PACKAGE. YOU CAN SEE WHERE THE OLD ONE WAS AND THE NEW ONE WAS PLACED. AND IF THE PACKAGE STARTED TO LOOK OLD YOU WAS TOLD TO CHANGE THE BOX THE PIE WAS IN, WHEN IT WAS IN THE PLASTIC IT WAS HARDER TO TELL BUT NOW THE CARDBOARD BOXES ARE BACK YOU COULD SEE IT EASIER. DO YOU KNOW HOW THEY TELL IF THE CHICKEN IS OK TO BE USED FOR CHICKEN SALAD, THIS ONE IS THE BEST,,,,,, THEY USE THE SMELL TEST. IF IT SMELLS OK THEY USE IT NO MATTER WHAT THE DAY DOT SAYS! AGAIN I WAS NOT A PERFECT EMPLOYEE AND I AM NOT A PERFECT PERSON IN ANYWAY SHAPE OR FORM. BUT WHAT IS GOING ON IN THE STORE I WORKED AT IS ALOT WORSE THEN I COULD EVER HAVE BEEN. AND I THOUGHT THAT MANAGMENT COULDNT HAVE PERSONAL RELATIONSHIPS WITH OTHER MANAGER IN THE SAME STORE. I JUST HOPE THAT SOMEBODY IN CORPORATE READS THIS AND STARTS LOOKING AT STORES IN CENTERAL JERSEY AREA. THERE REALLY NEEDS TO BE A SHAKE UP AND MANAGER THAT GOT TO BE IN THAT POSITION BY DOING PERSONAL FAVORS FOR THE POSITION AND CANT RUN A STORE WORTH A CRAP GET WHAT IS DESERVED. THANK YOU ALL FOR TAKING THE TIME TO READ THIS EVEN THOUGH IT WAS SO LONG!!!!

My husband and I was dining Boston Market in Fayettevile, NC. We began eating our food and a white mouse ran from the kitchen towards our booth. From there it went somewhere in the dining area. We immediately got up and began getting our things. I went to the cashier and stated that i want to file a complaint. A person who was not working went to the back and brought me back a business card for the store. These people saw the mice and that what had drawn my attention to what they were looking at then I saw it run towards my table. No one tried to apologize or say anything to me. I had been a customer since it arrived in my city. I will no longer be a customer. I want my money back. I will continue to find restitution. It is virtually impossible to file a complaint properly. Why would I contact the manager at the store when it is obvious that they are aware of the problem. I need to speak to Corporate and have a satisfactory result. I will continue to inform people of the rodent problem this store has. It is a major health issue. store # 0292, Fayetteville, North Carolina on Skibo Road, Cashier: Dionicia h Amount: $15.12 Receipt #: 02921151134 Date: 12/27/2010

My husband and I have eaten at Boston Market for many years. I like to call in the order and he leaves the office to go by and pick up the food. Now the policy has changed. To order the food from home I have to give a credit card number. I can no longer just order the food and have him come by to pay when he picks it up. Crazy, no? I just told them that we will order somewhere else from now on as I will not give out a credit card number that will not be used to pay for the food. This is one of the craziest policies I have heard from any restaurant anywhere. Is this a national policy or just local?

Boston Market does not provide its employees with pay stubs which is illegal in this state. Employees have to work through their breaks and meal times which is also illegal.

I began visiting Boston Market when you went by the name Boston Chicken and have had good experiences until November 10, 2010. Having made my purchase, I waited ten minutes when the manager told me the entree would be at least another ten minutes as the store was out of it. I stated I could not wait that long and asked why I was not informed of the wait at the time of purchase and no answer was provided. The manager would not and did not offer a substitute entree or a refund. I consider this consumer fraud which I have reported. store # 2396, Military Highway, Norfolk, Virginia receipt number 2396 1 29 1110 Cashier: Shaquita L Transaction # 1110 6:59 PM Purchase Amount $ 8.91

Again i did not get paid today. I cannot keep being late on my payments and bills. I need gas to do deliveries rite or do cars drive on air?.. I am not sure if colorodo bosten markets know this but in new york state it is ILLEGAL for you guys not to pay me in a timly fashion let alone be late on my paychecks everytime or force me into direct deposit. I dont have a bank account for a reason... I will file a complaint with the ny labor law if i have to which will be if it is not in the mail tomorow. The job is great the employers is great but i need to be paid according to the law. if you mail my check on payday i will not get it on payday. I think that is common sense last time it was a day late and no i am told it will be 5 days late. I Will not sleep on the side of the road cuz my employer cant pay me. I have an agreement with the landlord. I have nothing against bosten market or anyone for that matter who has nothing to do with payrole. the job has great moving up opertunity and i have a save serve certificate and went to schoool for resturaunt managment and would like to continue working for this company but please is it that hard for you to pay me in a TIMELY FASHION.

I don't want to leave my name or relationship to any employee because I don't want them to get fired. I've just started working at Boston Market on Baum Boulevard, Pittsburgh and I'm already experiencing some very BIG problems with the general manager. So far for my first ten days there, the manager has been showing Racial acts and signs of Harassment! I haven't responded to any of these acts only for the facts that I have just started working there, I don't want to lose my job, and I don't want to set an bad example for myself. During my ten work days (Oct 27th-Nov 12th). I've been being treated very Disrespectfully. I've been Harassed, and treated VERY UNFAIRLY BY RACE! Now mind you that I am a VERY hard worker, I work to meet ALL my Expectations, and I'm also a TRUE TEAM MEMBER! On one of the ten days I was working, the manager approached me and said "SIR, MY BOSS and I HAVE BEEN TALKING and WE BEIEVE THAT YOU MOVE TOO SLOW, I'M GETTING TOO COMFORTABLE IN MY POSITION and HE DOES'T LIKE WHAT HE'S SEEING AND BECAUSE OF YOUR ACTIONS, SIR I MAY HAVE TO TAKE SOME OF YOUR HOURS AWAY FROM YOU OR I MAY HAVE TO JUST FIND A REPLACEMENT FOR YOU". I've also found out that this same manager has VERY, VERY POOR MANAGENT SKILLS. The manager waited until the day that i was sceduled to work that tell me "SIR I'M SORRY BUT YOU HAVE TO GO BACK HOME BECAUSE I'VE WENT OVER THE TOTAL HOURS FOR WORK LABOR AND I CAN'T FIT YOU IN FOR TODAY" I just would like to include that I, for one, have NEVER met his boss and for from what I've heard from existing employees, the manager's boss treats us employees the same EXACT WAY! VERY UNFAIR, UNKIND, and WITH NO RESPECT! I STRONGLY FEEL AS IF THIS manager and boss DO NOT DESERVE TO BE IN THESE POSITIONS! I STRONGLY FEEL AS IF THE MANAGER AT BOSTON MARKET SHOULD BE FIRED AND SHOULDN'T BE CONSIDERED FOR ANY OTHER MANAGER POSITION AN ANY OTHER BOSTON MARKET COMPANY! And just to inform you, I've contacted my manager at Boston Market on NOVEMBER 16th to see WHEN I will be RETURNING and he has NEVER CONTACTED me since!

I do not want to leave my name or relationship to any employee because I do not want them fired. The manager at Boston Market in Vineland, NJ is now asking his employee's to work "off the clock". This is illegal and will be reported to the labor department if it continues.

i am currently an emloyee at boston market as an asst. manager and i take complete pride in my customers and would personally not serve food to them that i wouldnt serve my family or eat myself i am very disappointed in how this company treats there employees and even when you go up the corporate lader and complain it does no good...there are alot of things going on that i know corporate dont know about and its all because dms and area managers are covering people...this is suppose to be a zero tolerance company and customers are always right....ha!!!!!!that is a joke...i know there is health and osha regulations being broken and employees are treated like a piece of garbage..there is alot of discrimination and harassment and favoritism going on and messing with hours and paychecks and scheduling andsome people get in trouble for stuff that others dont...it is a shame that people work so hard to get where there at and then this type of stuff goes on...i wish someone would come into stores anonomously and investigate and see for themselves...i personally busted my bt for 8 months and went from shift supervisor to asst and ran a store for 8 weks while a manger was n vacation and now all of a sudden caus e i made a acomplaint about someone i am the bad guy and dont do my job. i got no writeups or complaints ive gotten wow reports and many compliments and all the employees ive worked withlove me its a ashame that a company treats the good employees like crap and honors the people who dont do there jobs... i have on numerous occassions come in on my days off and come in early and stayed late and did not get paid for it. ive put in plenty of hours in this company to help out that i havent gotten paid for caus epeople mess with hours andpaychecks, there is food being dropped on floor andpicked upand served and raw food being served cause its busy and they dont do cooking schedules properly and daydots are nt being used appropriately....they claim to talk to peple but ive yet to see it happen. ive never seen a company not back there good employees and take care of people that dont care and is losing money for the company.and when complaints come in on them there covered up....this company got some serious issues and needs to investigate more about whats going on in certsin stores before the state shuts them down.....(east brunswick) this woman who is running your store is a walking talking hostile enviroment is gonna get yous a big lawsuit...she is gonna get someone seriously hurt one day...shes already cut employees and harasses them and gets in there face and calls them idiots and pieces of shit and belittles them in front of other emplolyees and customers too...there is some serious issues in that store that need to be addressed and hope corporate does before it gets shut down..im still waiting to hear from human resources (suppose to protect emoployee rights) thats a joke...they say i need to be tranferred cause i dont get alot with her...well no one does....shes th problem tranfer her...i lovemy job and want to continue to work with company and the employees i am with but i was taken off schedule and told i am being transferred...that was a week ago and i havent heard anything yet. nice to see how this is a zero tolerance company and a family oriented company and an equal opportunity employee all people do is talk to employees about peopleand nothing is done...i have been told i made you i can break you and no one will fire me this comany knows how much ive done for them and theyll never get rid of me....and i dont care about hours i need help and im not paying license people to come into store i cant afford to. i hope corporate looks into this and takes care of this i would really like to keep my job but by the looks of it,it doesnt look that way

well i started working for bosten market as a delivery driver in shirly long island ny about 3.5 weeks ago i was told i would get paid 3 different times and still havent gotten paid i lost my apartment, and phone cuz i cant pay my bills. I was hired as a delivery driver i do maybe 1 a week!!! I was never told this so i do abt 6 hours of canvasing a week to make up for the time. I am usure i can even do my deliveries now becuase i have no money i dont urinate gasoline after all. everytime i am told i will get piad i do not get paid. now im supposed to get paid every 2 weeks on firday but if i hand in my timesheet on friday how do i get paiud? untill i get paid this company is a crock of shit. they have caused more problems in my life than anything. im sleeping in my car because of them. and I have done sume deliveries in other stores deer park for example disqusting i have a save serve certificate from the health dept and the grabage dump is cleaner then this place. thats all i gotta say

First, i would like to say, I visit Boston Market AT LEAST 3 times a week. Im very familiar with the processes, foods, etc. About a month ago, $1 off coupons for individual meals were placed in the lobby for guests and placed in our bags. Today, when buying my and my daughter's lunch, the "cashier" ignored my coupon. I picked it up, handed it to her, she read over it, pushed a few buttons, then told me, the computer wouldnt take it b/c it was expired? Hmmm, why lie? I looked at the coupon, it has dates to be used 1/04-4/15/10. I told her i use a coupon everytime i come in and why did they still have the expired coupons right now in their lobby. She shrugged. I asked for a manager. She replied,"we are all manaers". I said WOW! Paid for my food, then asked one of the other "managers" thats usually there when i come in. He said they havent gotten the new coupons in, but they were taking the one's that were expired in the lobby. Hmmm, no one apologized, or offered my dollar back. This is the most horrible cust service I think ive seen from a "manager" anywhere.

I was a the Bostonmarket today for lunch. The young man who waited on me was very nice.But the young girl who was the cashier very sort and rude ant the Manger was not any better she was very rude when I aask her a question.My family and myself have gone in ther alot and this is the first time I have had some be rude to me. It will be a lng time before Myself and my family will go back in to that store.Some neds to have a real storng talk with that manger and cashier.

IM SO SICK OF MY LIFE ITS ME (WOODY ALLEN )LOL LIKE I WAS SAYIN AGAIN. I HURT MY SELF ON THE JOB BY SOME THING THAT FELL ON MY FOOT AND AS I SAID IN MY LAST COMMENT COLOM AS WOODY ALLAN AND YET AGAIN ITS MY FAULT TOO MY AREA MANAGER. WHY AM I SUCH A MESS UP TO HER I DONT KNOW WHY THIS LADY IS SO UPSET WITH ME THAT I HAD GOTTEN HURT ON THE JOB WHEN I SPOKE WITH HER TONIGHT SHE DIDNT EVEN ASK ME HOW WAS MY FOOT OR WAS I OKAY AT ANY TIME I TALKED WITH HER. SHE WAS MORE CONCERN THAT I MISSED THE DAYS THAT AKT IS STARTING LIKE IT WAS MY FAULT THAT I HAD GOTTEN HURT ON THE JOB THE TIME OF OUR AKT PRARICTICE OR WAT EVA THEY CALL IT SHE MAKE ME FEEL LIKE SHE WASNT CONCERN WITH THE FACT THAT I HAD GOTTEN HURT ON THE JOB IF ANY ONE COME IN TOO BM AND IM THERE I ALLWAYS SAY HELLO AND I TRY TOO MAKE THEM FEEL AS WELCOME AS POSIBLE SO WHAT IS IT THAT I DO TOO PISS MY AREA MANAGER OFF THE WAY THAT I HAVE ITS LIKE SHE DOSENT LIKE ME FOR WHAT REASON SHE MAYBE CAN RECALL IN THE PAST SOME STUPID RESON BUT THINK ABOUT IT IF I WAS SO TERRIBLE WHY DID I REMAIN WORKING FOR BM AFTER WHAT HAS HAPPEN IN THE PAST HONESTLY IM HARD WORKING THEY ASK US TOO DO AND SELL AND THIS AND THAT AND IM ONE OF MY CREW THAT NEVER SAYS NO I JUST DO MY BEST TO MAKE MY JOB MUCH EASYIER I LOVE MY JOB FOR MY CUSTOMERS AND THERE KIDS BECOUSE WHEN I GO SOME WHERE I WANT PEOPLE TO THINK ABOUT ME WHEN THEY SERVE ME AND I HOPE TO BE TREATED THE SAME WAY I TREAT PEOPLE .OFTEN COMMENTS MAKE ME FEEL BAD BUT I CAN ANSWER ALL YALL RITE NOW IF US AS EMPLOYEES ARE TREATED WITH RESPECT THEN I DONT SEE WHY WE SHOULD LOVE WHAT WE DO IF ITS SHOVOLING SHIT OR DRIVR THUR WE UNDER PAID AND RESTLESS WE WORK HARD FOR NOTHING TO PAY OFF IN OUR FAVOR SO THATS REALLY JACKED UP HOW OUR SUPORRT TEAM MEANING OUR MANAGERS DONT GIVE A CRAP ABOUT US WHAT SHOULD MUST OF THE CREW CARE ABOUT ANY THING ELES OR ANYONE I FEEL BAD BECOUSE IN MY LAST COMMENT I DIDNT SAY MY NAME BECOUSE SHE WOULD READ THIS AND SO I WAS TOLD THAT BM EMAIL ADDRESS HAS CALLER ID LOL I DONT KNW BUT I ALLWAYS WONDER Y I NEVER GOT A EMAIL FROM SOME ONE @ THE CORP.OFFICE WELL THIS TIME I WONDER WILL SOME ONE READ THIS AND RESOND SO HERE WE GO MY EMAIL ADDRESS IS PROMNIGHT0203@GMAIL.COM AND MY HOUSE PHONE NUMBER IS 9547391999 SOME ONE PLEASE CALL OR EMAIL ME IM REALLY ABOUT TO EXPOLED FROM THE TREATMENT THAT I RECIVE FROM MY AREA MANAGER SOOOO AGAIN HHHHHHEEEEEELLLLLPPPPP ME LYNN AKA LAQUILLA :)

You spend time and money advertising your "on line survey"... but the survey is not current. The instructions are not properly in sync with the cash register receipts I received from store number 1981 in Austin Texas today ( 10-3-2010) Doesn't say much for your concern of customer service....

I and my co-workers have just started ordering from Boston Market here in Melbourne, Fl, on the corner of Lake Washington Rd and Wickham Rd, and this is to say that the food it terrible! I received RAW chicken it was bloody and stringy, everytime we order from there something is wrong with it. my manager ordered the southwest santa fe salad and when she brought it back to work it did not have any corn or black beans in it, she took it back and they put 4 black beans in the salad. Are black beans that expensive that you can only put 4 in the salad?

Boston Market should close their doors immediately. Tonight's service was the straw that broke the Camel's back. Why is it that "People of Color" get smaller portions than others. This is not the first time, this happen to me. I starting going to Boston Market when I lived in the Philadelphia area. The portion size was great. It wasn't until I moved to Florida that I notice a change in the portion size. Didn't pay it any mind until tonight. But, this evening I was first in line, not really happy about the portion size I recieved again.Well, I have been waiting all day to eat. Fine. I turned around to realize that everyone else was receiving larger portions ( People of Another Color). I said to the clerk, I want my plate to look like theirs, she gave me a dumb look and continued checking me out. Maybe she thought I was joking. I was as serious as two heart attacks. I paid her and ask again. She said, that it would be messy if she filled my plate up. I said, it doesn't matter. She refused. I asked for the manager, to my surprise was standing right there; listening to everything I said. I requested that my order be fixed. She said that my plate's portion was correct and the other customer's behind portion were incorrect. Their plate's were over flowing with food. I said correct the problem and she refused. I requested my money back and ask for her manager's phone number. She gave me a number to a survey poll. I kindly went back into the store to get the store's number, I called Ms. Terry ( manager on duty, same lady I spoke with this evening)and ask her for her regional manager's phone number. For all I know she ay have given me her home phone number. I am not finish yet. Times are changes people need to get ready.

I used to like Boston Market, but now, you couldn't pay me to eat there nor take out food. I placed my order with the cashier on Monday, August 30, 2010, 6:30 pm, with a woman who was rubbing her nose and then handling food, forget it!!!. I asked for their chicken noodle soup (the family size) and what I received was 75% broth and the rest was leftover chicken from their chopping board. This included skin, gristle and tiny parts of chicken. I was totally disgusted. This was at Boston Market, in Downey, California, at the corner of Patton and Fireston Blvd. Would I ever eat at Boston Market again? Absolutely not!!!. I also belong to the Eastern Star in Downey, and I will express to my friends not to waste their money by eating there or becoming ill.