Boston Market Corporate Office & Headquarters

I'm so sick off goi n though the drive at the 15th location in plano tx. They never get your order right how hatd is a turkey plate an how do you get that confused with chicken. Then the soda machine that is for the drive though is horrible the carbonation is off and when you ask them to fill your drink up from the inside they give you a hard time. once when I asked they filled my cup up with the from the drive though soda machine then when I confronted then they told me I was wrong so I had to go on an full or my self. Now today I call ahead to order so my dad didn't mess up the order they told me it wwould take 30min to hove it ready and was supper rude. there are to many places to eat so instead of goin to boston market for bad drinks wrong food an horrible customer service I'll go some where else.

Simply put, I walked out of the Hicksville N.Y. Store at the Broadway Mall. Simply put. Cockroaches!!

i worked at boston market in fairlawn ohio for almost 2 years as a back up. i was good at my job took pride in my work.my line was always full fresh and hot.my prep done,more times than not, by the end of my shift. unless my gm was in a bad mood. then my duties as a back up would change. i then would be the back up and the only dish washer in the store not to mention cornbread. it has an experation time of 4 hours befor its in the hot case so it is pluasable that if we have 10 pans to scoop cornbread in and all my pans have to be cleaned befor i leave i should and did make enouph to get through dinner as i was told that if my shift ended at 3pm then 14 dozen should be plenty on our busiest day, not if she was in a bad mood then it was my job to make enouph for the entire day.times meant nothing they get changed constantly. i am not proud of the way that i left as i gave no notice i just walked out. but after months of telling my gm and also my area manager nothing happed or changed. i was there for th new roll out food and plates,ect. my duties nearly doubled yet my starting pay stayed the same as did my hours so i was expected to work twice as hard for the exact same pay not to mentionthe rules changing daily and never the same for any 2 employees. u do qsc's and i wonder if when they are being conducted if anyone watches tapes to see what really happens on a daily basis because believe its alot different when upper management is not there. i clocked in late nearly every shift be cause i open and i would sit in the parking lot waiting on a manager to get there to open the door. i asked for a transfer and was told not until she got a replacement for me..she never hired any one for my position, it was going on 4 months since i had asked. i realize it sounds as though im tattling after the fact and maybe i am but from my experience of opening my mouth i felt it would be best left unsaid until i was no longer employed by ur company. i didnt want the backlash i would of and have gotten befor. i dont know what im expecting you to do and honestly i dont think you will do anything but i can tell you people can only take so much for so long. if you value your company then you need to value the employees that make it possible other wise your going to end up with a buch of teenagers who for the most part niether care nor understand the meaning of pride in what they do or how they do it. in turn creating a big problem for ur customers as well as your buisiness

If I could rate you zero stars I would. I have never rated an establishment before but the food you are serving is SUB-STANDARD! The green beans which are my favorite were HORRIBLE!!! They taste like they came from a can. They probably did. The green beans were what kept me coming here to Boston Market and if this is what you are serving, I won't be back. I was offered a free meal and I refused, even in this economy. I can promise you if you don't bring the greens beans back the way they were originally made, your doors will close very soon!!

Just wanted to say that in the past we have liked the food at Boston Market in Middletown NY. But after several visits with such poor customer service that we infact had to just walk out . We will not be back again. Non english speaking employees coupled with employees who no nothing about food service and a dirty dinning room, have left us looking for somewhere else to spend our money. It's so sad because the food used to be good and Boston Market had a good concept unfortunately it's not working.

Hello I just want to let you know courteous and helpful your manager in your Fort Lauderdale, South Fl store is. Her name is Ebony and when I had a problem she was so polite and helpful. She listened to me and never gave me an excuse as to why the problem occurred. As a matter of fact everyone in that store is very polite and I just want to commend their attitudes towards their job and customers. I will continue to frequent your store. Sincerely

Im a employee and boston market. Im afraid to leave my name because i will just be mistreated even more forcing me to quit so that i couldnt file for unemployment... I do my work well, always showing up never calling off. I believe im not the only employee that feels this way at my store, just the first to speak about it to anyone because they need money like myself and doesnt want their hours cut.... The managers at my store can get away with anything. Even when they become physical nothing happens even when its on camara....WHAT !!!say that again.. Yes even caught on camara nothing was done......I hope someone for the Top might spend a little more time on these complaints......If we gather in the MASSES we all cant be wrong.....

My spot in Oakland up on Broadway and 51st has THE BEST server in the history of all boston markets! Her name is Mona and ever time, I mean EVERY time i come in i see her hutlin and taking care of the customers and serving them and serving ME and cleaning up and ALWAYS with the sweetest smile and a gracious hello or a friendly come see us again. She's the real deal. I mean, the food id great but what keeps me comin back is Mona. It's the people behind the food i'm tellin ya. Word up Oakland!!!

I want to thank the staff at Boston Market in Milwaukee,WI near Bayshore Shopping Center for their excellent customer service! They were nice and understanding although I may have been an inconvenience to them. I arrived after store hours and my meal was still prepared plus extras since what I ordered was not available. I really appreciate Boston Market for their five star customer service and feeding my family and I, besides I'm pregnant and needed it! Thanks again my family loved it!

There isn't a Boston Market any where I live and yet the newspaper offer coupons for online service and dining in.I don't ever order for on line service because i don't have any credit card or debit card because i don't want to go in to debit,I would purchase Boston Market food from the grocery store with using the coupons from the news paper if the coupons said they could be used for frozen meals or entrees.As long as they don't say that you have lost a lot of seniors as customers.I live in New London,CT. There used to be a Boston market in Groton,CT over 10 yrs ago or so.It was Boston Market on Long Hill or known as route 12,since then that site has become DeAngelos,Now it's a bank.Groton doesn't even have KFC anymore either.Yet we have the Navy Sub base,Electric Boat,Lots of people who would eat out,We don't have any Ihop, Cracker barrel,Papa John's or sonic, I would like cici pizza to come here.Anything would be improvement.Even a home town Buffet would help.Thanks for letting me vent.

I recently went to the Boston Market in Deptford, NJ, and I am very annoyed and mad with the service that I received there, I most likely will NEVER go back to that store, not even for a glass of water. I purchased a meal during my lunch break, when I walked outside I looked in the bag and they never put the lid on my side of gravy, so the gravy spilled all over the bag, all over me and my shoes, along with the interior of my car, because it was dripping from the bag. I turned around to go back in and see ALL of the employees laughing at me, because they were watching me from inside. When I was walking in, they said, Oh she's coming back in, needless to say they waited to late to say that, as I hear them when they were walking in. This place has rude people and needs to be properly managed, I don't see how any of this was funny - it was pure laziness on their part! The sad part, this is not the first time this has happened to me with the gravy! They are horrible and I will never go back there again!

This company should close down especially the one in doral Florida the food and the store is nasty the food the management sucks ass and they never get your order right and by the time you get your food it's cold as hell!!!!!! You need to fire Bill the gm at that store he's an asshole.

I never thought this would happen, but I took a bite out of a piece of cornbread and turned it on the otherside and found a water bug inside the bread. That was the first time I even ate at Boston Market. Something has to be done. People finding rats in monster cans, now bugs in the bread.

My husband and I were very good customers of Boston Market on State Bridge in Duluth, Ga. right off of Peachtree Ind. but we won't be stopping at any of them anymore. The management at this above store and the quality of food is so bad. We had our last cold dinner on Memorial evening and we both said that was it for us. We have spent a few $$$ over the years as customers but not anymore.

WELL!! HOW ABOUT SOME REAL FEED-BACK...LOCATION:4960 S. Cooper, Arlington - (817) 784-1778 ASKED FOR A WELL DONE WHOLE CHICKEN,CUT UP.FIRST OF ALL THIS IS THE SECOND TIME THEY OPENED LATE I HAD TO BANG ON THE DOOR FOR THEM TO OPEN AT 6 MIN.PAST 11:00 A.M. MY COMPLAINT IS WHEN I GOT HOME IT WASNT COOKED ALL THE WAY THROUGH IT WAS WATERY AND VERY WET.I CALLED AND COMPLAINED MY ANSWER FROM THE MGR. WAS IM SORRY.THAT WAS IT.NOT RETURN IT, BUT IM SORRY.I WOULD'NT TAKE IT BACK ANY WAY AS GAS BEING CLOSE TO $4.00 A GALLON I WAS NOT GOING TO DRIVE AGAIN 21 MILES ROUND TRIP.I GUESS THEY WERE TO BUSY & ANGRY THE WAY THE LOCATION WAS LEFT BY THE NIGHT CREW AS SHE WAS UPSET AT EVERYONE.ALONG TIME CUSTOMER AT THIS LOCATION EACH WEEK.... R.A.LATTANZI

This is to Boston Market... To whom it may concern, please find one person in your company that will read all of this... On Monday March 14th I experienced the worst service and product quality in my life. I’m not the kind of person that contacts a company either to compliment nor complain, but this just needed to come to someone’s attention. At around 6 PM of that day, I went to your website and ordered a meal online. When I noticed that my confirmation number contained the number-of-the-beast I should have known nothing good was going to come of it, but I continued to make the purchase. My pick up time was 6:21 and I arrived at the store at 6:20. After noting the store was not very clean despite there being few people in it, I was able to get someone’s attention at the counter. He asked how he could help me and I replied that I was there to pick up my internet order. He didn’t seem to understand so he started pointing at the food. Twice more I said I was there to pick up my internet order. After looking at me in confusion for a minute I handed him the printout of the order hoping he’d take it to someone who could translate. Finally he seemed to understand and took the papers to another person. The woman said that the order was not ready but it was someone else’s fault because she just got on shift at 6 PM. The woman, the manager as it turns out, proceeded to ask my name so she could fill the order and I gave her my name, the same one that was on the printout. By now it’s 6:30 and I’m late getting home which is what prompted me to order the meal online... to save time. She handed the paper to the first gentleman who started carefully putting pieces of brisket into a white container and picking out ones that were either too heavy or not up to his careful scrutiny, with his bare fingers. After placing this in another container he mumbled something to the manager which prompted her to inform me that she doesn’t have any turkey. Disappointed due to the fact that was the part of the meal I was going to eat as soon as I got home and I don’t care for beef (I’m not from Texas) I asked her why the website didn’t inform me that was a regional item so I wouldn’t order it. She replied that they do serve it, but she didn’t have any available because her shift just started and it wasn’t her fault. After asking her how long I’d have to wait for it to be ready (50 minutes, I think she really didn’t want to make it) I reluctantly asked her to substitute it for the beef. Sensing my frustration, a polite young lady employee offered me a free drink and the apology that her manager was unable to offer. I thanked her and indicated I’d like a coke. She handed me a cup and I made my way to the beverage dispenser. I started filling my cup and noticed that there was tea coming out instead of coke. Being a picky eater, I don’t much care for tea but took a sip knowing it was the best I was going to get. It tasted really gnarly but politely I informed the manager that the labels on the machine were wrong to which she replied no, it was coke but there was no syrup in it but it wasn’t her fault because she just started her shift 45 minutes ago. Again, to make up for the apology her manager wouldn’t give, the polite young lady offered me a bottled coke from a cooler. Before I could move my gaze to the cooler which housed the precious liquid, the manager whipped her head around and gave a “NO!” fast enough to make an auctioneer proud. I’m sure it had something to do with her shift starting at 6 PM but I didn’t ask and declined the rescinded offer. Watching as the lady packed my food into the boxes and bags and checking against my original order, I noted that there was only one salad when I had ordered two. She informed me that was how they did it, they packed two orders onto one plate. But the dressing and crunchy bits were the same size as the single order on the plate of the person at the register next to me. I brought this to her attention and she politely nodded at me and said yes. I also noticed that the beef I had been given was less expensive than the turkey I had ordered. To this the politely young woman smiled at me, nodded, said farewell and hoped I enjoyed my meal. Finally, I made the five minute trip home, eager to dip into that delicious macaroni and cheese I remembered from years back. I opened up the package and went straight to that orange, gooey goodness. I was so disappointed to see there was only like three tablespoons for each of the two orders I paid for and it was soaked in the brown stuff from the beef. Really, I am not exaggerating for the purpose of making a point. There was so little of the pasta that there was almost nothing left after sticking to the top of the plate cover. All of the food was cold. Well, not cold, but not hot and barely could even be called warm. The beef had so much fat and gristle in it that maybe half of it was edible by a picky person such as myself. I will admit that what was left was pretty good once put in the microwave, in a beef jerky kind of way. I had never had one of your chicken pot pies before, but the display is really very misleading and I think you know that. The crust is draped way over the sides and what’s really there is a pie that’s maybe an inch deep. It did have quite a bit of chicken in it but because it was so cold I had to put it into the microwave which really made it taste like chicken soup inside of pasta glue. The one saving grace could have been the chocolate chip cookies but even those were bad. You could see a circle on the bottom side where the cooking had stopped. I love that chewy taste in a tollhouse cookie, but the chewy part was like an uncooked cookie that was exactly and perfectly spliced into the center with the precision of a surgical procedure. Thank you for taking time to read this email. I don’t want any money back or a manager fired or an employee sent to school to learn remedial English. I am a single guy that can not cook and can’t eat fast food every day. I really wanted to have a good meal at Boston Market because of its very close and convenient proximity to my home and being a former fan of your macaroni and cheese, sliced ham and delicious green beans. Even now I’m rationalizing a way to call ahead so they can have the turkey ready and maybe bribing someone to fill a whole plastic container of of mac-n-cheese and a whole plate of those delicious green beans. But it is just fantasy. What happened? Are those items even available anymore? Do you impress on your managers to cut costs so deep that the most expensive part of the meal are the plastic plates and napkins? It was so depressing to see everything measured out so precisely and in such small portions that would not be considered a satisfying meal by anyone. I really am not exaggerating about the managers behavior. She didn’t greet me, ask how I was doing or show any interest in me enjoying my meal. All she cared about was making excuses. You guys really could have made a fortune off of me and I would have been happy giving it to you, but for thirty five dollars I need to be able to salvage at least one good meal from what goes in the bag. What happened to just giving the customer a satisfying meal? Isn’t that what it’s all about? Even McDonalds can do that. And it looks like now I’ll be back to alternating between them, Wendy’s and Subway instead of hoarding three meals at a time from what used to be such a fine establishment called Boston Market. P.s. You forgot to put a place for a tip on the website. -Brian Woodworth

My story: I was laid off at the beginning of last summer (2010) and got a call about an ad I visited on Monster.com for a catering job at Boston Market. I went in, did the interview and was told that someone overheard me and thought I’d be better as an Assistant Manager. That alone should have caused bells and whistles to go off, but I was out of work and I put the fact that I had exactly zero hours experience in the restaurant field. I took the job and was told my training would be 6 – 8 weeks, then I would be sent to my “own” store to act as a salaried AM. I began with another guy, who was obviously on some kind of upper (coke?) and was told he took the job because they were the only ones that saw past his criminal history. Shortly thereafter, another Hourly Salaried Manager began. She was just off unemployment and had the customer service skills of Charles Manson. Soon, both left the company while I stayed on with another fellow who was decent and hard working. The Area Manager flat out told me that I’d be at a store that was about 1 mile from my home, only to have me sent to a location that nobody would work at (because the manager is a famous prick – and he is). Some things that I noticed before accepting an offer at a different company: 1) I give it about 2 years before they are all out of business. They have laid off more and more staff from “corporate” and are now simply down to limiting things like salt packets and coffee creamers. 2) The two stores I worked at had a people doing backup and utility that spoke zero English. I heard other managers saying “trouble with Immigration” more than once. 3) Employees are verbally punished for taking a small break. 10 hours on your feet? Maybe 2 minutes of sitting down (if you are lucky). 4) Anyone above the Area Manager are clueless assholes. Manipulative, mean and outright stupid. 5) The support center in CO is anything but supportive. I got the same bullshit about the 1,000 for an over 75 score one the QEC, which is a little like trying to play a carnival toss game blindfolded and on acid. There are no reviews and the only way you’d get a raise is if you bought lifts. Don’t work at Boston Market.

I also work at store 136, I have a pretty good idea who left the last post, but I will stay quiet for now. Yes, there are some things that need to change, but I don't think that it is at the management level. I think that our store manager(mentioned above) does a pretty good job at running the store. She has to follow corporates rules just like the rest of us. I'm not saying that I love my job and there are no problems, I am just saying you can't pin it all on her, because she has to do what corporate says.

Boston Market lost millions of dollars in 2010, the store I work at is responsible for 109,000 of the losses. When I was hired i was told that raises were given out twice a year, and there was tons of room for growth in the company. Obviously, this was all a lie. When it came time for reviews, I was told that there was no raises, and that there has not been any raises for three years.(the last time there were raises were when the McDonalds corporation owned it) I have tons of restaurant experience, and I can tell you that not paying or respecting your employees will end your company. Last month my manager "Kim" at store 136 was worried because corporate was in our region and everything needed to be perfect, because if "she" got over a 75, she would get a 1,000 bonus. Why do you tell your employees that they have to work harder to make you money? She is required to work 50 hours a week, but on most days leaves much earlier, while employees like me bust our buts to make her look good. If these corporate people would look at the cameras they install, they could see the actual laziness of their GM's. The problem with Boston Market(sun equity) is that they think that mistreating crew and rewarding managers will make them money. Let me tell you, they are wrong. Your company is only as strong as your foundation, and the foundation is the crew making minimum wage, and if Sun Equity continues to treat their employees with disrespect and treat lazy managers(like Kim)with respect, your company will fall.

I would like to share my dad's Boston Market experience which occurred on Feb.18,2011 at the Route 46 Clifton location. My dad who is 87 yrs old purchased a chicken pot pie which he ate around 5 pm. about 45mins to 1 hour later he started to experience severe pains in his stomach and violent diarrhea. Dad lives alone and immediately called 911 for an ambulance. He was taken Hackensack Hospital in Hackensack NJ and was admitted for having food poisoning from the pot pie. The only food intake he had all day was a bagel in the morning and the pot pie. I notified managment to make them aware of this unfortunate experience. We are not looking for any discounts or coupons since I doubt or should I say KNOW that we won't be eating at any Boston Market ever again.