Big Boy Restaurants International L L C Corporate Office & Headquarters

I have been to the brookpark big boy and on one visit, the the ladie cook would not give the girl our food, we heard your (the server ask very nicely} she let the cook know it had been a half hour and it was! And instead of the ladie saying ok, it will be right up she said maybe it will be another half hour, then the little girl just walked to us with tears and said I'm sorry! We waited and when she went outside she was crying and said I do everygthing I can, I have a little guy and we told her she did nothing wrong it was the cook. Then tonight we tried it again and the boy as we left said this ladies name was Jen, and she was very rude and telling off loudly two servers and another server was standing there saying yeh! Do you not have any tact "Jen" your not much of a manager if you have to belittle your employees in front of your resturaunt guests! You need to find a new profession! I quit going to the one in Valley View because of You, now I see you here!

My rating for the Ann Arbor - Zeeb Road #31, would be a -5 because of the recent visit my husband and myself experienced there. We were frequent visitors under the Berry ownership, we went mainly because of the friendlyness of the staff and they knew want we liked and how we liked our food prepared. We went for breakfast and I had to send my food back 4 times before I finally gave up and ate the food, not prepared the way I like them. We were never approached by a manager to see to the problems we were have. I never saw a manager during our whole visit. We have tried to give them a chance with everything that has gone wrong the the business at Zeeb Road, but that will be the last time we will go there for any meal.

Big Boy hates people trying to lose weight........... This morning, as we have done at least 5 times a month in the past. My two little girls and I had the breakfast bar, my wife did not eat as she has had bypass surgery and she carries a medical alert card that directs her under medical supervision to only receive less then a child's portion of food. Consequently Big Boy Corporation has a policy of not accepting this. All we asked for was 3 kids meals and my full price breakfast buffet and after calling the manager at home and when the girls and i where done.They finely told us that they do not care about this and my wife did not eat. This really upset me as my wife has lost allot of weight and really needs all the nourishment she can get. This morning she had to embark on a full days work with no breakfast because Corporate does not care about customer satisfaction.

The Big Boy store that we go to is located in. St. Johns Michigan I was not sure if corporate would let me tell you where we had such a bad experience. but if you would like to discuss this more call 517-989-2880 Dave Thank you

We have been going to Big Boy for over 30 years. However, there are fewer and fewer ones around. We therefore have been going to their restaurant less and less. Recently at the Arts, Beats, and Eats celebration in Royal Oak, we were given coupons to come on in a get some goodies. We foolishly went back and guess what the restaurant said that they did not honor the coupons. I asked why. The manager said that it was corporate coupons and they were a franchise. When Rams Horn puts out corporate coupons, all of their restaurants honor them. When Pizza Hut and iHop does it we have NO problems. But Big Boy must be special. Well, we won't be looking for these SPECIAL restaurants any more.

I am writing about the Bob's Big Boy in Calimesa, CA. This is not a complaint about your food. It's about uncompassionate behavior! My 11 year old granddaughter walked to your restaurant after school 2 days ago, and was to wait for her mother at your restaurant after school at 3p.m. My granddaughter asked for a cup of water, and was refused!! It was 100+ degrees and none of the employees could find it in their hearts to give this little girl a drink? ...of water???? You told her it would cost her 25cents! She didn't have it! I hope your kids never have to ask for a drink of water and get refused! Would it have killed you heartless people to give this little girl a small drink of water? I would have given you the 25 cents the next day. Come on people, have a heart! Don't we have any compassion anymore? What's wrong with you heartless people? ...you aren't that unhappy working there, are you? thank you (for nothing)

Here's an idea, start treating your employees like they're the ones who make your business successful. I know a pay raise is unheard of but a simple "good job" or "thank you" goes a long way. This place is what enables people to feed their families and pay their bills. Quit with the threats and sudden rule changes already, it's getting old. Lead by example and start holding yourself accountable for the problems with Big Boy.

what is going on with big boy in valleyview. we go 4-5 times a week and they are always out of food and i mean important items like onion rings fries icecream bread ect. the servers tell me its because they have no manager and the two asst managers argue all the time about whom will do what. most of the time all we see the managers do is be in the office. the service has gotten slow and the food takes forever to get from the kitchen. also the conversations in the servers work area are loud and not very lady like. we sometimes go to brookpark to eat which is very good and we know the manager from when he worked here and things are always good and he will stop and say hello but is to far to go all the time. we hope things get better because we like to have our meals there and see our friends that visit but some have stopped coming as often.

We went to the Bob's Big Boy restaurant in Clevelnd, Ohio recently. We used to have one in my hometown,but it closed many years ago, so this was a real treat I ordered the Bob's Big Boy combo, which was on sale, and it was the best meal I had on my vacation! When I came home, I went to the website to search for other locations, but alas none are near me, so I have to wait until we go to Orlando at Christmas My mouth is already watering.

I recently visited your Granger road location in the evening. Was not very busy there.I soon found out why. After waiting what seemed like a lifetime i was approached by a waitress whom was very nice and apologetic. She took our order and got our drinks and salad. A while later she again approached us and told us there was a problem in the kitchen. She really did not say what the problem was but we did notice the manager sitting in the dining room. the waitress told us that recently they changed alot of managers and hired in alot of young ones that really did not know what they were doing.The store really did seem very disorganized. We always visited several Big Boys in the area and were always happy with the service and food. But now there are only two left in ohio. I had heard the upper management of the company was getting rid of the experience managers and hiring in new ones. Obviously this is true from our experience. I think it is pretty sad that big boys is going by the wayside. I grew up with them. But i guess the company officials do not realize what they have until its gone. Oh by the way we never did get our food and we left hungry and the manager was still sitting there when we left. Definately will not visit a Big Boy again.

This is regarding the Big Boy on Zeeb. I just wanted to say that I think the servers, cooks, managers, and all other staff are doing a great job with the restraunt, despite all the critism they may get. They all work very hard and they are doing a nice job turning the place around.

Several co-workers and I frequently eat lunch at the BB location at 2555 Grodan Dr., Southfield, MI 48033 (248) 358-1481. I write to complain about a specific incident that occurred at lunch today (July 14, 2010) at this location. We went to this location today for the express purpose of enjoying the "soup and salad bar" because Wednesday is the day when the "chicken tortilla soup" is served. After ordering, I went to try to soup anddiscovered that the pot of chicken tortilla soup had been mixed with some kind of bean soup. When I asked the waitress about it, she called her boss (male, no name tag) who told me that he would make me a bowl of it from the kitchen. He did so and brought it to me in about 10 minutes. I immediately asked the waitress for another bowl of it, and she conveyaed this to the manager. He said that it would take maybe 15 more minutes because he had to bring the entire pot to the right temperature. [This made no sense to me, in light of the fact that he had brought an initial bowl within 10 minutes). I waited another 20 minutes, and ordered a side order of onion rings, while I waited for the soup. Finally, I could wait no longer (had to return to work), so I asked for my bill and asked if I could get some of the soup to go. The manager refused to let me take any soup with me -- saying that I could stay there and eat some (which I couldn't do because of work). He refused to give me any kind of discount at all -- charged me $6.99 for the soup and salad bowl (of which I had only one bowl of soup, and 6-7 slices or radish), and $3.89 for the side order of onion rings. I believe that the manager could have been much more accomodating, since he did not have the soup I wanted, despite the fact that the salad bar sign said that it did. I couldn't believe that he charged me full price for such a sub-standard experience. If anyone with BB is interested in rectifying this situation, my phone number is 248.505.5548. I would like a coupon or something for a soup and salad bar, because what I got today was not acceptable. Otherwise, neither I nor my two office mates will be returning to this location. Thank you.

I am PLEASED to report that I was promptly called by the manager of this location herself, who explained that a personal emergency called her away, and the action that I complained about today on line was taken by someone other than the manager. My problem has been resolved satisfactorily within hours of this posting. Thank you for the prompt resolution. That restores my faith in your franchise, and in the need to speak promptly and honestly when the situation calls for it.

I am writing in regards to the Saint Agnace Big Boy. My husband and I travel from Iron Mountain down to Saginaw once a month. I stopped in this morning for breakfast, and i just want to say i WILL NEVER RETURN! I walked away with a very unsettling feeling. I witnessed a waitress being verbally attacked, and was left absolutely appalled. I don't know where people get off thinking that because your a "supervisor or a crew leader" that they can talk to people anyway they choose. I tried to speak with the waitress as she is in tears and all she could say is "she had kids to support"!!! If Big Boy Restaurants are o.k. with this then there is really something wrong! I asked her if i could talk to her supervisor and she informed me he was the "manager". I was speechless. I would just like to know what it takes to be a manager at these restaurants? I am sure that this isn't in any of the training, and it's NOT O.K.!! I asked her for a phone number to lodge this complaint and they are not even able to provide a customer with a phone number to your corporate office... What is wrong with this picture? I would like to know...

We stopped at Big Rapids Big Boy on July 5th, 2010. We got there about 1040am. We were seated (4 adults) and ordered our drinks and waited for the return of our waiter. After several minutes we just went up to the buffett which was suppose to be going until 1100 am as advertised by the sign out front. The scrambled eggs was almost empty, the hash browns was empty along with the french toast sausage gravy and the fruit. After returning to our seats our drinks were brought but still had to wait for silverware to be delivered. Upon returning to the buffett even more items were emptied and nothing had been refilled. My wife cornered a waiter/waitress and asked if they were refilling the buffett. the waiter/waitress said tell me what you want and we'll fill it. They came back later with hashbrowns that maybe 2 people would eat, forget about the other 6 people who were in line. While waiting in line at the buffett an older couple stopped a passing waiter and said "we ordered our meal 40 minutes ago where is it?" Four adults sat near us, 2 ordered the buffett and asked when it was going to be refilled, the other 2 ordered from the menu they got there food 30 minates later. Just prior to us leaving another couple came in and sat behind us, after they walked up and checked the buffett, they ordered the buffett, and asked would it be quicker to order from the menu or wait for the buffett to refilled? the waiter said oh it'll be the same about 10 minates.We asked for our bill twice and still waited at the cah register for 6-7 minates. My wife told the person at the cash register the womens bathroom had no tiolet paper or paper towel and was a mess. We eat often at the Big Boy at Clare and St Johns where we live the later not even in the same book as Big RapidsI've told several family and friends from Big Rapids to spread the word and not go there. Basically The Big Boy in Big Rapids SUCKS!

Oh boy I didn't know I was the only one who thinks that Big Boys is a horrible horrible restaruant. I went to the 9 mile and Jefferson Big Boys and let me tell you I'm glad it closed. The servers were wonderful considering I they were doing everything! We waited 40 minutes for our food but was told by out waitress that they were short handed becausse of the closing. Why did they even stay open if they didn't have the staff? Oh yeah they wanted our money no matter if it was a horrible experience and these poor girls were sticking it out for what devotion or because they were promised something. Girls if you were smart you would have walked out like the rest did. The people higher up don't care about you they only care about money. They should have gotten rid of the people higher up when the place went bankrupt the first time because the people there now are pathetic igonorant and sleezy people who dont give a s___ about any body but there own pockets. You better beleive I have contacted department of labor about this. Big Boy really SUCKS!!!

Thanks for the info anonymous about Big Boys. I have noticed a big difference in the way the restaurant is being run and I would like to know about the safety issues you are referring to. I am with the health department and I am curious what this is about. Please send me your e-mail because I want to look into this. My family stopped going into Big Boys because of the way the employees were treated. We may as well be back to living in the slave days. Now it is true that people could have quit if they didn't want to be treated like that but it is also ludicrious that a company thinks they can treat their employees like that because of our economy. Oh, I am also checking into the name you mentioned because this is not the first time I heard her name. Let's just see what we can find out about this thing. Please contact me!!!!

I was in the novi big boy on novi road on 7/1/10. The salad bar was nasty, it had flys flying around it. The potatoe salad was sour and so was the pasta salad, the beats were slimie. The omelet I got was cold, the toast was burnt, and my hash browns weren't done. My waitress was stuck up and the rest of the wait staff were talking loud. The manager was no where to be found. I payed for my meal and left, I don't think I will ever return to that resturant and I frequent that area a lot.

I was at the big boy at novi rd on 6 /30 of 2010 and the restaurant was just gros the food was kind of burnt the bathroom was nasty my waitress was rude and I will never return to that restaurant again the manager was yelling at the cook in the window I don't know what big boys is coming down to but some changes need to be made if you want your bussiness to continue I hope you take this into consideration honestly thank you

In regards to the comment from annoyamous who works at a Big Boys in Ann Arbor. Let me tell you it is not just your Big Boys that treats their employees like that. The Big Boys at 9 mile and Jefferson just closed and we also were treated like slaves before it closed. We were expected to wait on tables, greet, cashier, handle carry outs, bus our tables, dishwash, set up and maintain the salad bar and even cook when necessary. Oh and don't forget getting on our hands and knees to scrub walls. All for 2.65 an hour. They promised those of us that stayed until they closed that they would give us our full vacation pay but as usual they aren't. Dont ever deal with Debra Murphy this thing in human resources who would lie through her teeth to save a buck. This is what Big Boys has become the almighty doller is all that matters to them and as far as a class action suit I would encourage any server who is forced to do a job other then their own and still only get paid 2.65 an hour to respond to this. Things are in progress to let Big Boys know that their company is a joke to work for and to eat at and if anyone would like an inside scoop about the COMPLETELY LACK OF HEALTH DEPARTMENT POLICIES at Big Boys I would gladly let you know. To all customers if your smart don't eat at a Big Boys if you don't want to get sick and to all potential employees you can be slaves for a lot less at a different restaurant.