Big Boy Restaurants International L L C Corporate Office & Headquarters

I was away for a short vacation out of the country, and came home very excited to get to Big Boy for breakfast since the breakfast menu over seas was less than appealing to me. However, I found Big Boy on Gull Road with no lights on, a stack of newspapers at the front door, no specials on the sign, and the doors locked! It looked completely abandoned. No 'closed for remodeling' sign or 'thank you for your business' or anything. What has happened to Big Boy on Gull Road in Kalamazoo Michigan?

I would like to Thank Andy,from the BIG BOY'S in Dearborn,MI on Michigan Ave.for responding to my complaint about his manager's bad service. I would just like to say Andy,took excellent care of me today.The staff was great and because of his service today I will remain a faithful customer to (BIG BOY), because I thought they did not care but, I was wrong.Once again Thank You Andy, and Staff in Dearborn, Mi your customer service went above and beyond.Kathleen B

Today I was at your Dearborn,MI store on Michigan Ave,and Miller Rd.I had a Big Boy Classic with onion rings,when the waitress brought it I thought nothing of it since this is what I usually order.While eating my Onion rings I bit into something hard and pointy which cut my gums also when I continued to retrieve this from my mouth I pulled out a triangular shaped object.The first thing I did was complain to the waitress she called the manager over and this is what he said "OH ITS' JUST HARDENED BATTER,IT HAPPENS ALL THE TIME" He never apologized or offered to give me a discount.When I left the cashier even asked"WHAT DID HE SAY?"She said that was not the first complaint they have had with hardened batter.I am really upset over this because I am diabetic.I have two witnesses to this and the absolute "POOR CUSTOMER SERVICE THIS MANAGER PROVIDED".If you would like to contact me about this issue my email is tv63@hotmail.com I will certainly not be eating at any of your establishments again.

I attend Big Boy in Brookpark/W. 130th in the Cleveland area quite often. The management and servers are top notch and truly go above and beyond to make the customer have a great experience. I usually get Aly is my server. She is such a wonderful server, very energetic and really goes out of her way to make sure people will always be coming back for more. The entire staff is very friendly and responsive to all customer needs. The menu is very reasonable as far as pricing and very unique compared to other establishments in the area. The in-store look is always very clean and staffing are always working hard to keep the in/out side looking presentable and fresh during slow down times. This is truly a wonderful place that will keep me coming back for a very long time.

This the third time at the Big Rapids Big Boy that our order has been screwed up. This time, we ordered our food and 1/3 our food was missing. Appearently the help was too busy playing around to get the order right. I waited for our first food. When we made a stink, it took them only 10 minutes to bring the food out then it was under cooked. The manager asked if the food was alright, and we said no. Her reply was, do want us to make some more? Like we have all night to wait for proper food to be served.

Ordered Shrimp dinner and only ate 1 piece and told the waitress that it was terrible. She just said Big Boy is known for it's shrimp. I will never eat at the Novi Bog Boy again. I wanted her to take the shrimp back and take it off my bill.

I think Bob's Big Boy restaurants are the best. I am glad to see them come back. Please don't close down this time! The chili sauce you use on the chili spaghetti and chili cheese fries is the greatest. Here's a location tip: There is a closed down restaurant (Truly Yours) in Escondido (San Diego County in California) on east Valley Parkway that would make a great location for a Bob's Big Boy!

The treatment of the whole staff of Big Boy is unaceptable. I have never seen a more lazy manager then I have at Big Boys up north. The only time I seen the male manager when i was eating my meal was. When he came out to yell at is staff and make humf sounds on business and how he said he did not give a crap how food was coming out today. I have been a regular at this resturant for many years and every time they get a good manager that person is shipped out the door. The new gm of the store I attend is and very ignorant to customers and staff. He sees people at the door ignores them then yells at the servers door door. They are obviously busy doing many tasks at once. I cant even pay my bill at the cash register. I have been allowed and it takes forever. I felt so awful one day when overheard the manager yelling at the poor lady sever next time there will be a write up. I am a fellow business owner myself and in order to make a business run properly I learned take care of the people that take care of your customers dont yell belittle threathen and embarass them. Give them props and thank yous instead of putdowns. A happy worker makes the money roll round and round FOR MYSELF and the worker. A happy customer who receives good food service will return and return with family which leads to generation of business.Any WAY THE WONDERFUL GM LADY THAT HAD BEFORE WAS SHIPPED OUT AND replaced with an ignorant selfish gonna drive and has good workers out the door. Manager that is treats is staff I have seen like dirt. Like he is trying to bring back slavery in a twenty first century work place. Instead of helping when needed which is his job it was mine he yells and dictates orders. Telling his hardworking staff go down the street. Embarassing them on many occassions. This guy may have potential in a prision environment but ship him out before you lose any more of my favorite workers. The only reason I still come is for the friendly service food stinks managment stinks. I have even seen a slim jim served off the floor buy an eldery server maybe she was senile. Still this is unaceptable and she still works there. I have seen numerous workers cry on a daily basis.I even seen one morning a pregnant server real big get yelled at for sitting down and speaking to a customers. I love when my servers talk to me but they sem so busy lately with seating the door cleaning the store cashing out us customers among numerous duties I even see them filling the bar as management sits on there butts eating why their workers run aroung like chickens with there heads chopped. I understand the need to cut down labor to build profits for ones bussiness. But I always worked at my bussiness I did everything I could. The management at this place has gone down the tubes they are lazy and extremely cruel to their staff I am suprised no one has reported them to the labor board. If I had ever treated my workers like that I would have beena one man band. I do not see how those poor people deal with that abuse.But understandly with the economy people need to feed their families. From what Ive heard and seen I would not recommend anyone looking for a job to go there at all. This place really has me digusted with the treatment of the workers. Save your bussiness and replace the management or retrain them something actually just send them to a correctional facility I have references my brother in law is a detective I could put a good word in for them and they would defintley have a job . I hate to say it but even prisioners do not deserve them. one last thing profit starts from the bottom up treat workers good they are happy customers are happy they bring more customers who are happy who tell other people how great the bussiness is and it spreads all the way to the top busssiness goes up profit goes up atips go up bonuses go up the owners profit goes up everyone is happy. Simple knowledge simple tips made me who I am today a happy retired rich man.

My niece was hired at the new big boy in kentwood Michigan, She was a server for 10+years an is a fun, very sociable,beautiful and great with people She is raising three kids and also working another job but told me she loved the people and would quit her other job just to be a part of the team. Wellshe invited me and and I took her kids to the family night to try the food and she joined us after her shift.The food was raw and cold and the waitress was clueless to almost everything around her but we know it was training for the cooks and servers.she did not let me complaine,I would not have.My point Im trying to make is. she ended up quiting her other resteraunt job to stay at big boy. MONDAY they called her to say they did not need her.They did not even give her a reason which made her even more devastated, she is very upset and does not know what she did or did not do. She was afew days behind and she studied that menu every chance she got, she still has her other job also that only gives her 15 hours a week so in all she has two jobs, did have three.WOW now she only has one job. ALSO she spenther bill money to buy black DICKIE pants and new shoes which she could not afford and I ran her all over the night before so she could get these cloths and she still kept a positive attitude and bless her heart she said " well I want this job and their are 100 others they can hire if I dont do what I gotta do"" I was the one pised about your so called dress code which you should NOT make people buy all that stuff unless you know you wont be tossing them to the curb.DICKIES I never seen ANY of management with dickie brand. Well Im sorry for going on and on but this whole situation makes me matter than hel*. She is just so upset, quiting her 2nd job for big boy, spending money on cloths she DID not have money for, studying that menu every chance she got after working her other job, training with big boy and trying to take care of her kids and house is just making me want to cry. I think you all should be reembursing her the money but we know that wont happen.Well I think I will shut up now, I am glad I found this site cause I was gonna call the darn place up myself and give them a piece of my mind but she would not want me to have done that. She wont even call up there to express her hurt cause she actually thinks and hopes that maybe they will call her back when you all figure out you kept the wrong ones which I think you did, but its your business at jeoperdy just hope it stays in business cause it does have potential. Hey!! Maybe its the management you need to fire. They werent the friendiest either that night, they spent most of their time nit picking at all the employees.I think your management needs to look at little carefully at how they are running things. I know my niece, she is a darn good waitress, granted its been awhile since shes been in the business, but a week and she would of been running circles around you all. And I would bet my house on it. They really hurt her feelings and I hope she can be content with all this, she has been miserable and crying all day. It hurts a womens pride especailly when she was in the resteraunt business for so long to be told we dont need you. She would have given your business her all and that is a shame. You lost not only a good worker but a good person who would do anything for anyone. Sincerley, Melody Hansen, Grand Rapids, Michigan. 616-401-2324 or 616 457-6084

Dear Sir or Miss, I was at your Big Boys restaurant on Hoover and tweleve mile rd yesterday Nov.9th about 4:12 p.m. I brought my two grandchildren one girl 6 yrs and one boy 2 and ahalf yrs. The waitress was fine but when I was eating my food I ordered the sandwich and soup meal...corned beef sandwich & cabbage soup. There was a short black hair on my plate. When the waitress asked if the food was fine: I almost told her about the hair but diden't want to ruin the kids meal or have the other customers hear about having a hair on my plate. Then when I went to pay I wanted to tell the cashier about that but their were afew people around me so decided not to. Just did not feel right with everyone hearing what I was talking about and get bad vibes or and a bad name. Thought you might need to know so the girls can watch how they serve their food. There were afew ladies with black short hair and some with medium length of hair. The food was Great don't know if I would go back to that one maybe a different location.

Terrible service in ValleyView Bigboy went sun .,buffet was always empty and waited for ever for clean dishes. the servers were running around frantic and the poor excuse for the manager was not at all in sight.our waitress told me she was probably outside smoking or in the office with her cell phone which she always does I was told. they said the supervisor was trying to get things together but things were to far gone.We had a coupon for the bar at half off but still didnt get our money worth. I know we wont be back because things have be going down hill for many months and it is sad to see this icon destroyed in such a short time

I arranged a birthday lunch with my 4 sisters, neice, nephew, and brother-in-low at the Big Boys in Livonia at Newburg and six mile rd. I was so dissapointed. It took 45 minutes to recieve our order. Some ordered food was missing and after asking twice for we still didn't recieve it. Know one came around to refill our beverages. My fries were cold. My brother-in-law had to wolf down his sandwich because he had to leave five minutes after recieving his meal. The Waitress wanted to argue why food was missing. She insisted we had recieved it. I finally went and talked to the manager and explained the problem. The waitress next to him apologized and wanted to know if a piece of pumpkin pie would make it better. She had to be kidding. I have always enjoyed coming to this Big Boys in the past but this was not the first problem we have had there. I am soooo dissapointed because I have always liked Big Boys and especially there Slim Jims. This was supposed to be a special time with my sisters as they have an illness where time is short to spend with them. I don't think I will be back. On top of everything else I had to go ask for our bills.

I have been going to a reasturant in Findlay OHIO on Broad Ave, called Ralphies, since it was called Big Boy. You do have a big problem with an Idiot that they call Monty. He should be fired. Dont care what he says about anything. Have put up with his very, very, bad additude for a very many number of years. Am very sick and feedup with it. The hundreds of dollars that I spend there, each month Big Boy, should take some kind of interest. For crying out loud. Lots of people come in that place and everyone is calleng me Ralphie, think that i am Ralphie.For years. I am conntacting you for this. If this corp. dont care, then dont contact me. I will do nothing, but call, contact,and stand at your sidewallk trying to keep any and everyone out. Slit tires protest anything Till this big corp does get rid of this Idiot, called monty (stupid idiot)!!!!!!

If I could give the restaurant no stars, I would. We don't eat out much because I have been unemployed for the past 3 years, but we have eaten at the Big Boy on Novi Road, between I96 & Grand River at 3 different times of the day over the past year and the story is the same: absolutely terrible! Always understaffed, always takes too long to get what you order, which is always standard "original" Big Boy fair. The staff are always dressed in filthy cloths. We ate there yesterday for the absolute last time. Once again, the french frys were terrible. We talked to the manager the previous time we had been in there and asked him about their cooking grease. My son cooks in another "chain" restaurant and they are required to change their fry grease quite frequently. Again, the frys were uneatable. They had a sheene to them, were soggy and smelled of old oil. I grew up where the high school hang out was the Big Boy at 8 mile & Evergreen Rd in Detroit. The food was awesome. Now I don't think there is even a restaurant there. I also within the past year ate at the Big Boy near Port Huron. Same story. Terrible service and food. We almost got up and left. It took about 30 min for them to bring food to 4 people. The place was nearly empty. If this is the way you are going to continue to do business, you may as well close up shop. You can go to a Max & Erma's or Red Robin or Friday's and get more food for the same price with much higher quality and more pleasant staff and a cleaner restaurant. So sad.

Bob's Big Boy Restaurant 8274 Sunland Boulevard Sun Valley, California 91352 I ordered the *soup and salad bar*, cost $7.49. The salad was ok, but not worth that much because the soup, macaroni and cheese, and beef macaroni were all uneatable. The "soup" should have been called "salt". The macaroni and cheese and beef macaroni looked as if it was sitting in the bin for at least a week (the waitess oddly, agreed with me) so I orderd a quick bowl of chilli, cost $4.29 because my date was already eating and pushed her soup to the side as well. I walked out (food less than half eaten) and paid $35 plus tip, the only good thing about the meal was the beer...

Was at the Brookpark Big Boy this past weekend the Little Blonde waitress had a boy there screaming at her and instead of having a manager take care of it she was screaming Obsenitys at him as he at her! It was horrible, this is not the first time I have herd this little girl while at your restuaunt, it is suppose to be a family resturaunt, how can you allow this type of person to work at your establishment?

I received coupons in the mail to buy a meal and receive TWO childrens meals free!!! When going to pay the bill, it was refused, as we only had one child. Why was this not indicated on the coupon? Also, we ASKED the WAITRESS AHEAD of time, and she GUARENTEED us that it was ok. wont go back there

to all you whiners stop it. everyone knows if you complain you get something from a restaurant and big boy is the worst for doing this. its only food or service which most of you i bet get treated at home and from family a lot worst. keep it up and there wont be any big boy because they will all close. if you cant pay for a meal try a homeless center!

You need to get an Undercover Boss at the Brookpark Store,the management is Horrible and the Food is awful!!!! what is going on there. and even if you tell manager they don't care, even if you have only took one bite and the grease is drippy off your food! Why don't you do anything with this store of yours? I will be telling everyone who plans to go there not too! Jennifer the manager gives your establishment a bad name!

Dear Sir/Madame of Big Boy Restaurants, My wife and I live in Flint and we had just been out shopping. We decided to stop into Big Boys in Clio, MI on the way back from Birch Run before we headed home. It was around supper time and we enjoyed our meal, until we started to hear a ruckus in what seems to be an office. There was a young lady, that may have been a manager or supervisor and a young man, who may have been an employee. The two were talking in the office. Then soon got so loud, that it startled us and others in the restaurant. One man yelled " Is anyone going to do something?" It looked as if it was getting out of hand! He had arms raised and woman just moved back as if she was worried of being attacked. He began to hit the wall with his fist I believe, since we couldn't see, but was able to hear a bag on the wall and arms flaring. We heard obscenities so loud that we could hear it from we were seated. We were closest to the front, in a booth. My wife was starting to get nervous. So we asked for our bill, paid and left! The waitress we had was very professional and apologized for all the commotion. There needs to be something done! I was worried about it getting out of hand and now a days, no one is safe! He was even screaming obscenities to the waitresses. I was not going to sit there and take it anymore. I and my wife always love to eat at your restaurant and is always a pleasant place to eat, but after this episode last Friday! We will take our business elsewhere. My wife said I should write this letter so something can be done. I just hope the young lady is okay? Sincerely, Couple from Flint, MI