Barnes & Noble Corporate Office & Headquarters

Purchased a NOOK HD plus in our shop in Monticello NY. Went to register the Nook so I could start buying books and aps and was told it could not be registered because the Nook was a display item from a store. I spend 4 hours total on the phone with Barns and Nobel tech support and Tear 2 and Tear 3 supervisors to attempt to resolve the issue. I would have become a loyal new customer that spends alot on my items, but all I could say is I am disappointed that B&N didn't care to help. This is why alot of big businesses are going under. Its sad that B&N are not worried about keeping customers happy. Just unhappy. Guess I will go to a Kindle Fire until things change

I do not know where to get to the corporate office. Could you please consider putting a store in Janesville WIsconsin. The town is big enough for a store.

I previously rented a text book for son in college and when it was time for me to return the book or extend the lease I was not allowed to login to my account. It told me that the answers to my security questions were wrong which I know were not incorrect. I want then prompted to create a new account and when that was done my previous order was no where to be found. I contacted BN by phone and of course the call was to the Phillipines and they could not help me. When I asked for a phone number for the United States I was told they did not have any such number. I am now going to be charged to purchase the book when I all I need to do is extend until the end of December. I WILL NOT rent or purchase anything else from BN.

Should a person place an online order and then, with in ANY amount of time (including within 10 minutes of placing the order) wish to cancel, good luck. Do not try the cancel button or calling in as this will NOT cancel the order. According to BN representatives Anna of VA and Erica of NJ the button is for LIMITED changes which do not include cancellation, unless BN is out of the product. This includes calling in to customer service for the order to be cancelled. Per Erica, the order has been finalized, processed and ready to ship within 10 minutes of the order being placed. I find this hard to believe since assuming a human being has to locate the book, pack it in a box and place the shipping label on it; taking in account the aprox. amount of orders are placed, I don't see how this could be possible. The BN representatives are very familiar with the fine print that only 'certain' changes may be made and cancellation may not be one of them. Although, BN has an option while the order is processing (for over 6+ hours this option appeared) to request "CANCEL and an email will be sent out to you within 1 hour verifying this request". I clicked the cancel link within 10 minutes of placing the order (this was to be a gift for someone else in another state and I can not 'refuse' the shipment.) 3 clicks of the link and 4 hours later, no email. I called in 4 hours after placing the order and spoke with a BN representative and they also sent the request (now 4 requests) to cancel the order. The shipment was not picked up by UPS Mail Innovations to give to the USPS for delivery until over 24 hours later. This company does not keep records of what time the package was picked up from BN and therefore only have the next day as pickup. Tried calling in but due to an overwhelming number of calls they are unable to answer their phone. Also, just to let the unsuspecting customers know, the representatives in the VA call center, the 'supervisor of customer service' after speaking with her for over 7 minutes with no connection issues until asking for her first & last name and what call center she was out of, all of a sudden had a 'bad connection' and was 'breaking up'. 7 repeats of the question later, now demanding her name and location she finally gave me the information. THIS is not even GOOD customer service. As a loyal customer to Barnes and Noble for over 20 years, even working as a bookseller for 3 years in college and a huge supporter of the nook, I am very disheartened.

I ordered a book as a gift last June. I was sent an email shortly thereafter informing me it was no longer available and that I would be credited. Meanwhile, someone at B&N sent an entirely different book to my recipient. After contacting B&N about the mix-up, it was returned by him. Three emails, four phone calls, one credit card dispute and five months later, I STILL HAVE NOT RECEIVED A REFUND! On the advice of my credit card co, I am redisputing the charge and will never EVER shop at B&N again. Even cut up my membership card.

OK, so I can top all of these reviews! Today I literally spent 5 hours in my local B&N Store to get an issue resolved with my NOOK Color. No, this was not my first attempt, but I had my mind made up it would be my last!!!.. It took 7 calls to tech support, some by me and some by store employees, 3 visits back and forth to the store, 6 employees, and 1 manager.Why? Because the store employees couldn't resolve it and kept me coming back different times to speak to other employees hoping they could help. OBVIOUSLY employees are NOT PROPERLY TRAINED that are at the Nook counter. They can sell, but can't problem solve. Anyway, sparing all the details, Bottom line, the employees hadn't a clue what to do. They resorted to trade mine for a refurbished NOOK COLOR....Well, that was all fine and dandy, however there were technical problems with the refurbished ones as well. Finally got one up and running, but wouldn't allow us to register it..SHEESH!....after messing with the one working refurbished NOOK, the employee finally had to call tech support yet again. This was a fiasco! Totally unacceptable. Employees are NOT QUALIFIED NOR TRAINED TO ASSIST NOOK CUSTOMERS. TECH SUPPORT BARELY SPEAK ENGLISH for crying out loud! As far as I know, Now, I at least have a working NOOK for the time being. I SHOULD HAVE spent the extra $ and bought the ipad......APPLE would not have let me down! Moral to the story...you get what you pay for...DON'T BUY A NOOK! If something goes wrong with it..you are screwed. Plus lots of the ebooks are jacked up and it is a royal pain in the behind to get a refund or any kind of reasonable assistance. I am totally disgusted with B&N.

I have to say that I am quite disappointed with your company currently. My son wanted to purchase the new Angry Bird app last nght which we did, but could not get it to download. I spoke with a rep and was told that it was not compatible with the Nook color. Really, I bought that last year already things are not compatible. How many apps for IPads do you think are not compatible. They all work, they are apps. I will not be buying the newest version of the Nook due to the fact that obviously after a year they become obsolete. You should try being more customer friendly in the economic situation we are in. How many people do you think can afford to buy a new Nook every year? Very disappointed.

Please open another Barnes & Noble at Galleria in Houston! Can't stand one on Voss!

Never have I delt with such poor customer service! My NOOK I ordered over the phone never shipp Ed to my house! I had to call 1800thebook over and over, wait on hold....and the problem never resolved! What is so hard about doing your job properly! This level of customer satisfaction is unacceptable and disgusting! I wil NEVER shop at a Barnes & Noble ever again!

THE WORST EXPERIENCE EVER. WORST CUSTOMER SERVICE I EVER EXPERIENCED IN MY ENTIRE LIFE. THEY HAVE SENT THESE JOBS ABROARD PLEASE GET AMERICANS

We had a wonderful experience with your Barnes & Noble bookstore in Evanston, Illinois! Our daughter left her art drawings there, but there was no way to find out where she lived, etc. So the B&N manager ("Barbara") went to a great deal of trouble to locate her high school counselor & return it to us from the Lost and Found. We were so surprised & grateful for this particular employee going out of her way to get these original drawings to our now-college aged daughter. You have an outstanding Barnes and Noble store in Evanston, Illinois, and I hope it remains there always! Best regards!!!! a parent in Illinois

Barnes and Noble, Rockville, Maryland is the best!!!! Highly recommend the staff to help you in any way possible, especially the Manager, Esther.

I have been a Barnes and Noble customer for a long time. I bought a Nook Color a year ago and love it. The employees that work in the Chico, CA store are excellent and very willing to offer great service. When you ask them about a certain book they will walk you to the location. Since I have moved to Utah I have been in the Bountiful store three times and twice I asked for assistance. Both times the employee was rude and offered no service at all. They acted like I was bothering them. I have sent two emails to B & N and the only response I have received was a generic auto reply telling me that their email has been very busy. To busy for me. Lost my business.

I am an Author, My Book "Alfie in a Bubble" has been in Barnes and Noble book store for 2 years. I have had many signings and unfortunately the only Barnes and Noble that carries my book is in Las Vegas NV. On North Rainbow Blvd. The entire staff at that barnes and Noble are fantastic, and stay busy. I would like my Book or fiction Novel to be at all Barnes and Noble book stores. However I will work on that. Thank you, Alice Prieto Author of "Alfie in a Bubble" BY A.P. Walker

I went to the store in Coral Springs, Fl to buy the new DSM-5, an almost $80 book. There was nobody at the customer service desk for 10 minutes, so after waiting there I went into the customer purchase line, for another 10 minutes. They called someone to go to the customer service desk, but by then three people were ahead of me in line. I waited 15 minutes and the young lady wrote down my order and told me I had to wait again in the purchase line as they would have to order the book! There were half a dozen people in that line. So since they had my information I asked her to rtell the manager to call me if he wanted to retain my business. I never got a call! It has become difficult to do business with B&N. Add to all this time time to drive to the store and then home again empty handed, and I can see that they will go the way of Borders. I should have just stayed home and ordered from Amazon!

I used to frequent the store in Fullerton, california but once they changed management i stopped going. They are rude and snooty. Always complaining to customers about where they sit. Then they talk about customers to each other where they can be overheard.very rude and unprofessional. This store has dropped a loy of regular customers due to this. Then when they took out the lounge chairs and tied the wooden ones together they lost a lot of customers. I dont know who does the hiring but they need to be a little more critical with who they hire. Especially for store management.

I have now sent three emails to your service and just keep getting a reply that I will hear back in 24 hours. I started on Sept. 24..this is now Oct. 4th. That has to be the longest 24 hours in history. What is it with your customer service??? Why bothering having any if you are not going to deal with the problems of your customers?

The store in Rochester Mn at the apache mall, has rude and arrogant personel, I over heard two men employees talking about some very personal things on the floor, the managers walk aroung like they are so above everyone and really they have nothing special about the customer service. For a store so near to Mayo Clinic, you would think they would be more friendly.

What a lousy company.

I highly doubt that I will ever go to the 5th Ave. store again. I was told to leave the cafe since I was there over the 20 min limit, and I kindly pointed out that there were other customers there longer than I was, and I was told that they were "paying customers" who oddly enough had no drink or food at their table, when I stil lhad half a drink and a cookie left to eat. I have been going to this B&N for over a year at least 2 times a week to get my reading done and I have never been told to leave before, even after being there for an hour or longer. Sadly I did not see a name badge on the person who told me to leave, which also I found highly unprofessional.