Adt Security Services, Inc Corporate Office & Headquarters

We decided to go for ADT services. Scheduled our first appointment over a weekend. The day comes and no one bothers to come or even call us to inform. We call back the next day to find out our appointment was canceled!!! Disappointed, we opt to not use ADT. The customer service person promises better service and fixes an appointment for a later date. 1 day before the appointment, I call the customer care and specifically instruct them to call on my cell phone instead of my spouse's number. They confirm. On the appointment date, I sit and wait at home.... no one turns up. Frustrated I call customer care again... They check with their internal records and tell me that the technician came to my place, called on my spouse's number and then left conveniently!! DUMBNESS personified as the customer service person I spoke to does not seem to have recorded my number as the contact in-spite of me calling them for just that same reason!!! I hope companies like this dont get to be in business for long... They just add to the pain... not service.

This company is a detrament to everyones's security.There is a serious problem when Adt thinks a home owner should not get a call unless alarm has been steady for 5 minutes. I do not understand how And why ADT has not lost their license as of yet. People should be made aware that there are far to many switching stations when they purchase alarm. This is deceptive because customer is under the is under the impression the alarm is connected to a call center when in fact it is not.I intend to file a complaint with the Attorney Generals office because your services are a danger. Riverview Florida is no more then an answering service. Totally inept, no interst in anyone who has a problem, lacks the intelligence to even try to solve the problem let alone understand the problem. I thank god probably deverted a fatality in my home just by doing something to just see what would happen. ADT is asleep at the switch and is only concerned when they realize they will lose revnue.I have hired another company and informed the Ricerview office their free ride is over

I have been a customer of ADT since 2006 and mostly recently canceled my service due to horrible service that I received. ADT customer service was rude and made excuses of why they could not resolved my issue. Even the manager screwed up the apppointment time for the techincan. A couple days later after the techincan can out the issue was still not resolved. Contacted customer service to make them aware and the only thing that was suggested is I stay home from work again and wait on a techincan to come out and look at the system again. No troubleshoot was done and the rep acted as if they did not care about my issue. I will never recommend no one become a customer of ADT.

ADT was suppose to be at my house between 4 and 5 today...they came before that and left a note that they had been here...no name no number to call. When I called I was advised that they couldn't make an appointment for less that 5 hours and could not make a commitment for their repair people to call when they are on their way. I cancelled my service and will find someone that can monitor my system and will take care of my needs.

Will someone please tell me how they were able to get some resolution!! I moved into a home with ADT as the monitoring company for the previous owner (who also knew nothing about operating the system) My monthly contract was for $28 but I received a bill for double that. It has been four weeks and the system will not work. I was to have a tech come to my home to show me how to use the system but that never happened. I thought that my system was monitored as they supposedly activated it but never sent anyone. If I set the alarm and open the door, it will not go off at all!! I cannot get any help and my home is NOT monitored. In fact, I HAVE NEVER EVEN HEARD THE ALARM. I have the names and dates of five people that I spoke with who assured me that this would be taken care of but it has not been! I finally reached the manager in Dallas and she sent me an email on how to put codes in....this did not work! I had to leave town and have contractors remodeling. I called this manager and left several message the two days prior to leaving town but she did not ever returned a call. I called the receptionish and was told that the manager was there in the office and they would let her know that I needed to talk with her! NOTHING!!. I am out of town with no service but a past due bill charging me for double what I agreed to! They will turn me into the credit bureau and hold me to my contact...NO SERVICE AT ALL! I cannot get help. WOULD SOMEONE ON HERE TELL ME HOW YOU WERE ABLE TO GET OUT OF THIS CONTRACT. WHAT A PATHETIC COMPANY. THEIR GOAL IS JUST TO GET PEOPLE SIGNED UP AND COLLECT THAT WAY!!

I HAVE BEEN PAYING SINCE 2006 AND JUST FOUND OUT THE SYSTEM WAS NOT REGISTERING WITH ADT,!!,TECHNICIAN CAME OUT SAID IT NEEDED A DSL FILTER???WHY WAS IT NOT INSTALLED AT INSTALLATIION DATE.??NOW ADT WILL NOT REIMBURSE ME FOR THE SERVICE I PAID AND DID NOT RECCEIVE.I NEED TO KNOW MY LEGAL OPTIONS-HELP-

Judy is right, in fact all of those complaits are right on the money - they just do not care and will not take care of their defective products. We have had nothing but trouble with the system and all they do is ignore the problem and us and send the bills. I guess the only solution is a lawyer?

We UPGRADED after 10 yrs of service and spent $2000.00. For that money we got a defective motion sensor and now a defective smoke detector. Six service calls and one no show. To top off all that, we received a letter stating our monthly service fee will increase. Service tech came today and "yellow tagged" smoke alarms due to improper installation!! RUN FROM ADT THEY DO NOT CARE !!!!!

Every single step and department has done a terrible job. From install, false advertisement, failing to provide the full package that was charged for, not honoring your advertisement, your electronic billing system does not work EVER, customer service is rude, not helpful and all I am trying to do is pay my bill and keep my account currant. I mean really that should be a no brainer... sure I would love to help you pay a bill mam! duh! what is so complicated about those words that your staff is not trained to say those words? seriousely I have not once heard that statement! I asked them to conduct a test on my system and with my cell in one hand my home phone in the other mid test ADT dropped me mid test and no one called back to say what the status of the test was, and then when I called to see what was going on 20 minutes later after waiting, the lady sat there and tried to tell me that I just have bad cell phone service, so i had her do a buglar test and as i was talking to her ON MY CELL- she never apologized for stating that somehow it was suposably my fault that your company didnt complete the test protocals to follow up to report how the test went. I feel like I have totally and aboslutly waisted $1000 on smoke literally because I feel like I have a cracker jack box duct taped to the wall, with colored on buttons that dont mean anything and a service and billing department who have a lower IQ than my gold fish. Your electronic billing system does NOT WORK... either get rid of it or fix it, and train your staff, to say I would like to help you with that mam, and teach them how to use a computer, and then make sure the install guys are trained on how to install and that they have a full kit to provide upon the install. DO NOT ADVERTISE if you do not provide those services nor will honor your own advertisement... it says for such and such services its free... over $900 later that was the most expensive free system. I just am so anoyed all the way around at what a bad company I feel like I would do better looking for a web site for a class action law suit than to try and resolve the issues with your company too because you make it so hard to contact your company to even let your corporate offices know that installers , the system and your electronic billing arent providing customer service and a system.

We had system installed on 09/22/2012 and the system was wired wrong, had to have tech come out and fix it, then not 24hrs later the entire system went down and we have been without a system ever since. We have made several attempts to cancel our contract and sales guy and his boss, blow us off, we have made several attempts to contact corporate office and they never answer their phones, call customer loyalty and they send you back to the sales guys to complete the circle. We have continuously chased our sales guy down to get no resolution, we still have no monitoring but they are still charging us. We can cancel our service but they want to charge us 75% of the remaining contract. I guess I will have to this to my attorney. I will never recommend or use ADT ever again. Even the installer said ADT doesnt care and wont do anything to resolve this. Great!!!!

ADT are AMBULANCE CHASERS !!! They Pry on People that have had their Neighborhood recently Posted on Local Police web site that show recent Robberies! They Do not respect the national Do Not Call list! And they want you to believe that they are an Honest Company, but they take SIX HOURS to respond to an House Alarm. Three hours after the local Police Department showed up after I called them! So please consider another COMPANY for Security Service. Best Regards, Peter Hunt

To Whom it may concern: (complaints/customer relations) I am writing to protest our contract obligation. Since our initial contact with ADT we have received conflicting information, we have not received vital information, and at present we have no trust in the company. After discussing cancelling the contact and resigning up for a new 3 year contract we consistently find ourselves in doubt of the company as a whole. This is my 8th attempt to resolve the issue and I have now filed a claim with the Better Business Bureau regarding your companies business practices. This complaint begins in Chandler, AZ. My family moved into a rental in May 2012 – the home was equipped with an alarm system that was functioning but no alarm instructions were left behind. My husband cold called your company and made an appointment for Lisa Picciano to come to home and see what we would be eligible for. We were visited by __Lisa Picciano__ who after looking things over in the home and looking over her “packages” available determined we could qualify for a package. The home already had 2 keypads, a motion sensor, and all door and window sensors. At that time I was offered a package for $199.00 which included another motion sensor and 2 additional sensors. Unassuming, I agreed to the package. I signed the contact which at NO time was I informed that I was signing a 3 year contract, she did state my monthly and yearly totals, however, never indicated a locked in term. At any given point if this information had been stated I would have stopped the process immediately. My husband was working in Arizona on a temporary basis – we were having doubts that we would be there longer than 6 more months – so there would have been NO way I would have signed a 3 year contract. The above agent also never mentioned or even hinted there may have been an option to zero out the account, avoid initial installation fees and just start a monitoring program – in fact she made it appear I was getting a great deal by having to call her boss and get approval to give me the special deal. In June we were informed the company my husband was employed with was pulling out of Arizona and we would all be home by 9/1. It was not until our call to ADT to that we told we had a 3 year contract and that we would have a 75% cancellation penalty fee. After we talked to multiple people, we were put in contact with Susan Johnson who agreed to come meet with us to determine what options would be available to us. Although, she has provided us with a few alternate alternatives to cancelling the old contract she still is showing the overall conflicting information – like she has not ever heard of 75% cancellation penalty, however, she did say she would honor it. Most recently I have been cold called by a representative in the Oregon/Washington area who went as far to suggest that I contact the current tenants and offer then “incentive” to take over my contract. First of I live in Oregon and they are in Arizona, secondly, why would I put them in my HORRIBLE situation when they decide to move in year. It should be your companies basic practice to state on the initial contact that your program requires a 3 year contract. I admit that I should have been more meticulous in reviewing the contact surrounding time frames but I would NEVER have imagined that the information would not be required to be stated. How many people rent the same home for 3 or more years? Your representatives should learn and understand the clients situation so they can accurately sell them a product that make the most sense for them. We have not received solid, uniform information from any person we have come in contact with – down to how heavy a pet is to set off the motion sensor 65 or 100?, (from phone calls, to emails, to actually going thru the adt site) over all at this time the company has given us no incentive to not just cancel and pay. All the packages we have currently been offered still involve installation fees and overall the cost to cancel just makes the most sense. My need is to cancel the package, I believe I should be reimbursed the $199.00 as the representative sold me that package strictly to line her pocket. Although I truly believe I should just be let out of the contract I am willing to do whatever it takes to be done dealing with this, I want the cancellation fee and a payment plan set up for 6 month period. You should know that in doing research to file my complaint I have come across a vast volume of complaints (even as recently as 9/21/12 http://ecorporateoffices.com/AdtSecurityServicesInc-2079 regarding the service of your. I will give you that your employees thus far have been very polite, just not very helpful. Thanks, Harmony Allen

I had ADT install a security system in my 2nd home about 1 year ago. The battery which is supposed to last for 5 years, is already not working. When I requested a Saturday or Sunday appointment I was told by supervisor Kenny at the National Dispatch Center that I would have to leave work and drive up to meet them Monday thru Friday. Apparently, it is out of the question for their techs to be inconvenienced but not for me. They are unwilling to mail me the battery or to have an install salesman drop one off. I have a problem with them collecting money for a security system they cannot maintain. Beware if you live more than 1hour away from a large city like Los Angeles or Phoenix. Apparently other heavily populated towns are not considered with in their "work area" and you cannot get weekend appointments.

On 9/14/2012 I agreed to have ADT install a system in my home. The agent (Devin Perkins) promised four free months of service, no fee for installation and equipment. I was also told that I would receive a 12% discount on my home owners insurance. This was shown to me by my agent from a chart he had. After contacting my insurance provider and finding out that my discount was only 2% I contacted the agent. I was told that because of the disparity of the discounts that he would deposit an additional 2 months of service costs into my checking account the next day. When the funds did not appear I contacted my agent, he gave me an excuse that he was in a meeting. I faxed my cancellation notice to ADT AND sent a copy of cancellation to the to them. I told my agent repeatedly my reasons for cancelling. He called my number so many times that I reported him for phone harassment. 3 day after cancelling ADT took $78.73 out of my checking account. On 9/17 I called ADT about the charges, I talked to Ashley and she told me my funds would be returned 24 -72 hours. On 9/20 my funds were not returned so I called again. This time I talked to Josey, she informed that it took 30 days to process a cancellation. DO NOT do business with ADT, if an agent knocks on your door, tell him that you want no part of them. I am going to write the headquarters and file a complaint with BBB. I hope this review will help someone else avoid that headaches dealing with ADT.

I have a post script to offer. After contacting ADT corporate offices, I was able to resolve the dispute. My money was promised back and I have received an apology for the services that were rendered by the third party involved. I may reconsider doing business with ADT in the future. I was assured that all transactions would be handled directly with ADT.

My complaint is the billing and the installer that came to my home and represented himself as a genuine ADT employee and he in fact was a Contract employee.. The installer was wearing ADT clothing as well as a ADT cap. The total bill for the service $168. and the first month monitoring fee for $45.89. The installer was written a check for $215.89 which was written to ADT. I checked with my bank today and he had withdrawn and additional $74.90 without my permission. I have advised ADT to restore the $74.90 within (72) hours or the installation and contract will be cancelled. At no time did this installer inform me that the funds were being withdrawn from my account. I have taken steps to make sure no funds are withdrawn from this account in the future. I reported this incident to ADT Customer Service and they were without any resolution to the contract employee with drawing funds from my account without my permission. This incident occurred on Sept 11, 2012 in Detroit Mi, 48235

ADT has left my home unsecured for 5 days and is unable to have someone here to repair their system for another 5 days. According to them, there are no technicians in the area that can service their system. So I as the customer, has to deal with an inoperable alarm system. It would seem as though they should have someone regularly checking their systems so customers are not inconvenienced. They should be proactive not reactive. Not only is my home not protected from intruders, the broken system goes off every 4 hours, in the middle of the night, waking my sleeping children, husband and dog. I pay my bill every month on time and this is the treatment I get. If I pay you from this area then you should have someone in this area to fix your product. If that is not possible, then you shouldn't service this area.

My problem isn't with the alarm system but the billing department and customer service. My husband and I purchased our system in June 2012, we paid the first of 2 installments that would complete the first payment and requested quarterly billing. Within one month we recieved a letter stating our check bounced.....this was so untrue. A call to ADT in Florida was made and the customer service rep. said the check didn't clear but we had proof the check had been paid through our account without any problems, after further review we were told it was a mistake and to disegard. Just out of curiosity we asked if we were in fact set up for quarterly billing and guess what...they had changed the billing to annually without our knowledge and told us they would fix that. Fast forward to September 2012, a letter came in the mail saying our check from June was NSF and we would need to make a payment to avoid collections, we were also charged a late fee. I called customer service and this time they said our check didn't clear the bank from June and in order to clear this up we now had to send them a copy of the cancelled check as well as proof from our bank that we were in fact not neglegent or service will be discontinued and collection proceedings can follow....the quarterly billing was changed again back to annually without our knowledge. I have a copy of the check which ADT stamped and cashed with no "NSF" on the check as well as a letter from the bank. This is very bad service and the things we have to do to prove they screwed up is bad business. I can say one good thing...our sales rep. is great and is trying to help us get this mess cleared up once and for all. I would suggest some serious retraining regarding cash application, billing and over all customer service, for all the above reasons, though the system works the stress dealing with incompitence isn't worth having this system and we won't use them when the contract expires. I can't recommend them, they dominate the security market which gives them an advantage, I wish thier customer service areas did also.

MY 85 YEAR OLD MOTHER HAD ADT HOME SECURITY ISTALLED AUG 22,2012.THE UNIT WASNT ACTIVATED AND WENT OFF DURING THE NITE AND SCARED HER HALF TO DEATH,SHE WANTED IT REMOVED.I FAXED A COPY OF THE CANCELLATION AUG 24,2012,WELL 3 FAXES LATER THEY STILL HAVENT RECEIVED IT,SO THEY SAY,BUT THE ODD THING IS,SHE GOT A CALL AFTER THE FIRST FAX AND WAS ASKED WHY SHE WANTED IT REMOVED.MEANWHILE MY MOTHER IS DEALING WITH A UNIT THAT NEVER WAS ACTIVATED AND ALARMS GOING OFF WHEN EVER FOR WHAT EVER.I TALKED TO KENYATTA YESTERDAY AT YOUR 800 NUMBER WELL GUESS WHAT SHE WANTED ME TO FAX IT AGAIN BUT TO A DIFFERENT NUMBER,SHE SAID SHE WOULD CALL ME WHEN SHE GOT IT, I,M STILL WAITING.MEANWHILE MONEY IS COMING OUT OF MY MOM,S ACCOUNT FOR SOMETHING THAT IS VERY SCARY TO HER AND SHE WANTS IT GONE.I GUESS MY NEXT CALL WILL BE TO MY MOM,S ATTORNEY, THAN THE BETTER BUSINESS BUREAU. YOU NEED TO MAKE DEFFINATE CHANGES AT YOUR 800 NUMBER BECAUSE WHAT I HAVE GONE THRU TO HELP MY MOM IS SAD,ALL I GET IS THE RUN AROUND.

Poot service, it cost to havr a tech out and the no call no show. I wish i would have read this before i sign my contract. worst customer service ever