66 Reviews For US Airways Headquarters & Corporate Office

A Sad Day For This Airline

I purchased a ticket to see my sister across the country. A month later I was diagnosed with breast cancer, which includes chemo and radiation. I notified the airline and they refused to refund the cost of the ticket. My Mother was able to get her money back from Southwest airlines within two days, no questions asked. This company cares more about money than people, so buyer beware and FLY SOUTHWEST!

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You are absolutely no help.

Frequent Flier

Is anyone on the executive team reading these comments?

Left a minor overnight in Philadelphia Airport

My 17 year old daughter's flight was cancelled and they promised her a room in an hotel but because of that hotel wouldn't accept a minor, they brought her back to airport and said that they would find her a different hotel to accommodate her but instead, the agent disappear and left her alone at the Philadelphia airport, literally disappear and she was the only person left in that airport. She had to spend the whole night alone at the Philadelphia airport. They lied to her and told her to stop her crying and were rude to her. Worst customer service ever. They didn't want to have to bother with my daughter.

US Air throws disabled off plane

shame on you and your Airlines for removing a blind man and his seeing eye dog from your plane.it has been reported that there was no upset and the dog cause no commotion and yet you had federal marshals remove him from the plane. A blind man. How shameful.I will never use us there again

Waiting for a response to my second e-mail request as to why US Air had no idea where an unaccompanied minor from Madrid, Spain was for 60/75 min in the Philadelphia International Airport. Her parents had paid the mandatory fee of $ 100 each way to have her escorted by a US Air employee from the plane ,through US customs so that I could find her. When she was finally located, I learned that she had been placed in a room with 2 other unaccompanied minors from Spain. This room apparently is the room where the custom officers take passengers entering the US to be searched. She explained there were several " policemen " in the room searching people who had large amounts of Euros inside a quilt and hidden on their clothing. Again, no one @ US Air knew these children were in this room.Is this any way to provide security for minor children ? This was flight 714 from Madrid , Spain on 7-03-13.

I Would Like To Say Thank-You To Our Flight Attendant Jo-Anne Warshaw On Our Recent Flight Monday May 13, 2013, From Philadelphia To San Diego. What Great Service From A Great Employee! She Thanked Everyone Personally For Flying USAir, Best Flight Service I Have Ever Had! Thank-You USAir And Jo-Anne Warshaw

Gross Customer Service

After reading a large majority of reviews, I see that my complaint is one of many about the poor customer services. My husband and I travelled with US Airways in February and returned in March ... I voiced a complaint in March and initially I thought they were seriously looking into my concerns... however a month later I am still waiting for a response. I will proceed to the media and social medias to ensure they understand how horrible their service really is!

Ms.

I would like to commend Leeann J., flight attendant, PHL to BGR, flight 3186 on April 21, 2013. She made me proud when she recognized the service personal and veterans in welcoming the passengers. She was very attentive to us and she herself should be commended. Please let her know how professional she was and how I appreciated her.

Worst of the Worst

By FAR AND AWAY the most incompetent IT Dept on the planet. Great to see outsourcing to India is working so well for you. LOL I will be happily cancelling my credit card with you. Keep the stinking miles (besides you can't use them anyway. Their book online system is a scam. 65,000 miles to book domestic flight!!!!!!!!!) Wish there was less than a 1 star rating available.

Customer Relations

Very disappointed with the Customer Relations Department. You can never speak to someone only correspondense is with email....so if you are disputing something you have no recourse if they ignore you, which is happening you just lose out. Very poor business and I am looking for a new airline to fly.

I will never book a flight with you again. Your employees need major training in how to talk to people, especially when you have made the mistake.

US AIr Sucks

My daughter was delayed in Charlotte NC sat on the tarmac for 2 hours and then the plane returned to the terminal and de-boarded. She was forced to spend the night in the terminal. a 2 hour flight turned into a 24 hour ordeal. No weather or mechanical problems, poor flight scheduling. No one was available at customer service, called every phone number on the website no human ever answered sat on hold three times for over a half hour. I will never fly US Air again and I will do my best to tell everyone I kow not to us US Air as well.

US Air Customer Service/Customer Relations - An Oxy

No Customer Service phone number, no Customer Service working email address, no response to faxes to Customer Service. No interest in helping you get to the right party should you be lucky enough to reach a live person. If the potential merger of US Air and American brings this lack of respect for customers ..then there will be another airline I will no longer travel with.

WORST SERVICE MC

I cannot believe that the "disputes" department is so lame and slow. It took 24 hours to find out if they got the (8) pages of emails I sent to prove my dispute. Then they tell me it takes 45 days to get a response on a dispute. Then the dispute department is closed so I have to call back tomorrow @ 9AM/ No email addresses to anyone in this company. There is not CEO to email, no supervisors, no emails to or from this company and I PAY FOR THIS CARD. Well. I use to anyway. This is one that will not be renewed. I am not getting into the dispute here, but clearly, since I fly on US AIRWAYS, they can look back and see, every ticket says "wheel chair required", so why would I put a deposit on an over booked villa when the last two nights they would move me UPSTAIRS, with no elevator. I made it clear that I was handicapped from the beginning. I am using my AMAZON VISA from now on.

Customer Service

US Airways demonstrated horrible customer service to me and my friends over the holidays. I have told everyone I know not to fly them if possible and I will continue to do so. I asked one of the Supervisors at the Sky Harbor Airport how US Airways could issue me an invalid ticket for my flight. The answer this Supervisor gave me was unbelievable! He looked at me and said " I didn't bring my crystal ball with me today"... I was recording this with my phone at the time and asked him to repeat what he said.. He smirked and said again " I didn't bring my crystal ball today".. Needless to say, things got worse from there. Now they are talking about a merger agreement with AA. I have had no issues with AA except delays etc which happens. No one with AA has ever been disrespectful to me. I hope if the merger happens that this doesn't change.

Flight change and rebook charges

My 18 year old son booked a flight on usair from Boston to Buffalo for the Thanksgiving holiday. His ticket was for a Tues to Sun flight. He needed to change it to Mon to Sun. In order for him to do this we were told it would cost $150 and the price of the new ticket,$105. We told the woman helping us that we would just purchase the Monday ticket outright, and not "change" the flight in order to not spend the $150 "change fee" . She said that would be fine, and so we purchased another ticket and told her we would just lose the one ticket. NEVER, were we told we would give up the entire ticket. Arriving at the airport for our flight on Sunday we find our trip cancelled and no seats available. We were forced to send an additional $351 on Jetblue for my son to get back to Boston. Now Usair tells us we need to spend an additional $150 to use our credit. Well we do not vacation because my family can not afford vacations, my son flies between Boston, MA and Buffalo NY, flights are a lot less than $491, usually less than $150. So basically we are supposed to just hand over our $491.60 to Usair and get NOTHING in return. He is scheduled to come home in Feb. the ticket cost is $139 round trip. so, should I use my credit, AND the $150 "change fee"? I am not a stupid person, I hope Usair enjoys my $491.60. Something needs to be done, this is robbery!!! By the way, Jetblue is much more accommodating, rest assured that's where my money will be spent from now on! I give Usair one star because I can not give 0

On 11/1/12, returning from a business trip to Denver to Philadelphia I checked two bags. One was a small carry-on weighing under 13 pounds, however, due to recent illness and operations I was advised not to carry more than 5 pounds. At the airport the agent weighed the small bag first, but it on the conveyor belt and then weighed my regular luggage. The main suitcase was 7 pounds over the limit. I was informed I would have to pay an additional $90.00 for overweight after paying $60.00 for the two items. I asked to move some items from the front of my large bag and put in the smaller bag. The agent informed me it was "too late" as she had already sent the large bag out and I would have to pay the $90.00 or my suitcase could not be taken. Charging $60.00 is something I have to accept, but an additional $90.00 and the nasty attitude is unacceptable.

Had to cancel a reservation for 2 into JFK because of storm and related damage, we were to visit our relatives but was advised not to come as they have no power and are not sure when it would be turned back on. According to U S Air customer service as of October 31st JFK was still closed. We were to depart SFO on Nov 2nd, they informed me they are only waiving the cancellation fee up to Nov 1st, we are leaving on Nov 2nd so when we decide to rebook we will be responsible for a fee of $150.00 per person. What a joke, what a joke of an air line, look at all the negative reviews, the FAA should close them down, they are trying t recoup money at the expense of the flying public. They are not out any thing and I am sure they will fill my seats so therefore they just made an addtional $300.00 at my expense. I can now see why they do it as they need the money more than I do. Never again will I fly this air line and I will see to it that my company does the same. I lose $300.00 but they lose many times more than that through corporate travel.

HORRIBLE, HORRIBLE CUSTOMER SERVICE. WHEN ABLE I WILL NEVER FLY THIS AIRLINE AGAIN. THEY ARE ONLY CONCERNED WITH THE BOTTOM LINE.

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