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Is anyone on the executive team reading these comments?
My 17 year old daughter's flight was cancelled and they promised her a room in an hotel but because of that hotel wouldn't accept a minor, they brought her back to airport and said that they would find her a different hotel to accommodate her but instead, the agent disappear and left her alone at the Philadelphia airport, literally disappear and she was the only person left in that airport. She had to spend the whole night alone at the Philadelphia airport. They lied to her and told her to stop her crying and were rude to her. Worst customer service ever. They didn't want to have to bother with my daughter.
shame on you and your Airlines for removing a blind man and his seeing eye dog from your plane.it has been reported that there was no upset and the dog cause no commotion and yet you had federal marshals remove him from the plane. A blind man. How shameful.I will never use us there again
Waiting for a response to my second e-mail request as to why US Air had no idea where an unaccompanied minor from Madrid, Spain was for 60/75 min in the Philadelphia International Airport. Her parents had paid the mandatory fee of $ 100 each way to have her escorted by a US Air employee from the plane ,through US customs so that I could find her.
When she was finally located, I learned that she had been placed in a room with 2 other unaccompanied minors from Spain. This room apparently is the room where the custom officers take passengers entering the US to be searched. She explained there were several " policemen " in the room searching people who had large amounts of Euros inside a quilt and hidden on their clothing. Again, no one @ US Air knew these children were in this room.Is this any way to provide security for minor children ? This was flight 714 from Madrid , Spain on 7-03-13.
I Would Like To Say Thank-You To Our Flight Attendant Jo-Anne Warshaw On Our Recent Flight Monday May 13, 2013, From Philadelphia To San Diego. What Great Service From A Great Employee! She Thanked Everyone Personally For Flying USAir, Best Flight Service I Have Ever Had! Thank-You USAir And Jo-Anne Warshaw
After reading a large majority of reviews, I see that my complaint is one of many about the poor customer services. My husband and I travelled with US Airways in February and returned in March ... I voiced a complaint in March and initially I thought they were seriously looking into my concerns... however a month later I am still waiting for a response. I will proceed to the media and social medias to ensure they understand how horrible their service really is!
I would like to commend Leeann J., flight attendant, PHL to BGR, flight 3186 on April 21, 2013. She made me proud when she recognized the service personal and veterans in welcoming the passengers. She was very attentive to us and she herself should be commended. Please let her know how professional she was and how I appreciated her.
By FAR AND AWAY the most incompetent IT Dept on the planet. Great to see outsourcing to India is working so well for you. LOL
I will be happily cancelling my credit card with you. Keep the stinking miles (besides you can't use them anyway. Their book online system is a scam. 65,000 miles to book domestic flight!!!!!!!!!)
Wish there was less than a 1 star rating available.
Very disappointed with the Customer Relations Department. You can never speak to someone only correspondense is with email....so if you are disputing something you have no recourse if they ignore you, which is happening you just lose out. Very poor business and I am looking for a new airline to fly.
I will never book a flight with you again. Your employees need major training in how to talk to people, especially when you have made the mistake.
My daughter was delayed in Charlotte NC sat on the tarmac for 2 hours and then the plane returned to the terminal and de-boarded. She was forced to spend the night in the terminal. a 2 hour flight turned into a 24 hour ordeal. No weather or mechanical problems, poor flight scheduling. No one was available at customer service, called every phone number on the website no human ever answered sat on hold three times for over a half hour. I will never fly US Air again and I will do my best to tell everyone I kow not to us US Air as well.
No Customer Service phone number, no Customer Service working email address, no response to faxes to Customer Service. No interest in helping you get to the right party should you be lucky enough to reach a live person. If the potential merger of US Air and American brings this lack of respect for customers ..then there will be another airline I will no longer travel with.
I cannot believe that the "disputes" department is so lame and slow. It took 24 hours to find out if they got the (8) pages of emails I sent to prove my dispute. Then they tell me it takes 45 days to get a response on a dispute. Then the dispute department is closed so I have to call back tomorrow @ 9AM/
No email addresses to anyone in this company. There is not CEO to email, no supervisors, no emails to or from this company and I PAY FOR THIS CARD. Well. I use to anyway. This is one that will not be renewed.
I am not getting into the dispute here, but clearly, since I fly on US AIRWAYS, they can look back and see, every ticket says "wheel chair required", so why would I put a deposit on an over booked villa when the last two nights they would move me UPSTAIRS, with no elevator. I made it clear that I was handicapped from the beginning.
I am using my AMAZON VISA from now on.
US Airways demonstrated horrible customer service to me and my friends over the holidays. I have told everyone I know not to fly them if possible and I will continue to do so. I asked one of the Supervisors at the Sky Harbor Airport how US Airways could issue me an invalid ticket for my flight. The answer this Supervisor gave me was unbelievable! He looked at me and said " I didn't bring my crystal ball with me today"... I was recording this with my phone at the time and asked him to repeat what he said.. He smirked and said again " I didn't bring my crystal ball today".. Needless to say, things got worse from there. Now they are talking about a merger agreement with AA. I have had no issues with AA except delays etc which happens. No one with AA has ever been disrespectful to me. I hope if the merger happens that this doesn't change.
My 18 year old son booked a flight on usair from Boston to Buffalo for the Thanksgiving holiday. His ticket was for a Tues to Sun flight. He needed to change it to Mon to Sun. In order for him to do this we were told it would cost $150 and the price of the new ticket,$105. We told the woman helping us that we would just purchase the Monday ticket outright, and not "change" the flight in order to not spend the $150 "change fee" . She said that would be fine, and so we purchased another ticket and told her we would just lose the one ticket. NEVER, were we told we would give up the entire ticket. Arriving at the airport for our flight on Sunday we find our trip cancelled and no seats available. We were forced to send an additional $351 on Jetblue for my son to get back to Boston. Now Usair tells us we need to spend an additional $150 to use our credit. Well we do not vacation because my family can not afford vacations, my son flies between Boston, MA and Buffalo NY, flights are a lot less than $491, usually less than $150. So basically we are supposed to just hand over our $491.60 to Usair and get NOTHING in return. He is scheduled to come home in Feb. the ticket cost is $139 round trip. so, should I use my credit, AND the $150 "change fee"? I am not a stupid person, I hope Usair enjoys my $491.60. Something needs to be done, this is robbery!!! By the way, Jetblue is much more accommodating, rest assured that's where my money will be spent from now on! I give Usair one star because I can not give 0
On 11/1/12, returning from a business trip to Denver to Philadelphia I checked two bags. One was a small carry-on weighing under 13 pounds, however, due to recent illness and operations I was advised not to carry more than 5 pounds. At the airport the agent weighed the small bag first, but it on the conveyor belt and then weighed my regular luggage. The main suitcase was 7 pounds over the limit. I was informed I would have to pay an additional $90.00 for overweight after paying $60.00 for the two items. I asked to move some items from the front of my large bag and put in the smaller bag. The agent informed me it was "too late" as she had already sent the large bag out and I would have to pay the $90.00 or my suitcase could not be taken.
Charging $60.00 is something I have to accept, but an additional $90.00 and the nasty attitude is unacceptable.
Had to cancel a reservation for 2 into JFK because of storm and related damage, we were to visit our relatives but was advised not to come as they have no power and are not sure when it would be turned back on. According to U S Air customer service as of October 31st JFK was still closed. We were to depart SFO on Nov 2nd, they informed me they are only waiving the cancellation fee up to Nov 1st, we are leaving on Nov 2nd so when we decide to rebook we will be responsible for a fee of $150.00 per person. What a joke, what a joke of an air line, look at all the negative reviews, the FAA should close them down, they are trying t recoup money at the expense of the flying public. They are not out any thing and I am sure they will fill my seats so therefore they just made an addtional $300.00 at my expense. I can now see why they do it as they need the money more than I do.
Never again will I fly this air line and I will see to it that my company does the same. I lose $300.00 but they lose many times more than that through corporate travel.
HORRIBLE, HORRIBLE CUSTOMER SERVICE. WHEN ABLE I WILL NEVER FLY THIS AIRLINE AGAIN. THEY ARE ONLY CONCERNED WITH THE BOTTOM LINE.
This airline sucks . Just terrible. Dont ever fly this place. They screwed my royally and I missed my flight.
Today I've been dealt with as if I were a sub-class citizen; one who hasn't played fair and on an even keel with your airline; one who deserves to have his the services he paid for effectively denied him simply because there appears nothing that can be done against such a thing from such a large airline.
My flight from Cleveland (#3655) was delayed today, such that it left approximately 30 minutes later than scheduled. I had boarded this flight at hopkins airport as efficiently and compliantly with your rules as could possibly be, carrying only one carry-on roller bag and being punctual so as to facilitate ease of processing. I was on my way to Arizona to see my teenage son off, his mother and I having scheduled a surprise party to celebrate his acceptance into an exchange progarm in Spain which only 50 out of 6,000 applicants succeed at garnering acceptance into. I was to land in Philadelphia at 5:10 pm, and thereafter board connecting flight 251 to Phoenix, which flight was scheduled to depart at 6:00 pm. It wouldn't be so simple, and now i understand first hand the conglomerate mentality that sooooo many of my bloggers lament. I couldn't before, but thanks to US Airways today ....
The delay (customer service pretended to be incapable of ascertaining what the delay was attributable to) caused the 3655 flight to arrive in Philadelphia at around 20 minutes prior to the 6:00 departure of the connecting flight. By the time I was given my CARRY-ON bag (which I was depossessed of as soon as I got to the door of the plane due to a lack of space therein) and made it to the departing gate (B9), everyone had made it onto the plane and no US Airways personnel were manning the check-in desk. Looking at my watch, I was a bit mystified seeing as how it was only 5:51. I waited for approximately 2-3 minutes, then I sought out customer service. They seemed a bit amused that noone was at that desk and so they called. When I returned, there was in fact two employees standing there looking as if they'd just eaten the cat. I proffered my boarding past and was told that I had to be there 10 minutes prior to the plane's departure. I, of course, invited them to verify that my flight had been the cause and not anything I'd done, and was even then told that, while that may be unfortunate, there was no way I was being allowed to simply walk through the door behind them and board my flight! It was still there idling!!!! When the talk turned to me pointing out that they weren't even there when I initially arrived, the conversation came to a halt and I was directed to see customer service.
Customer service was nasty and brusque, unlike the people I'd dealt with at Delta when I encountered a small situation 3 weeks ago. Completely the opposite. Explaining all of this to customer service was an exercise in futilty; all the young woman would say is--"there's nothing we can do ... sorry. File a complaint." A complaint? She rescheduled my flight to the next day, an entire 12 hours later!! When I asked about accommodations for sleep or food, the woman nearly laughed. I demanded to see a manager and was permitted to do so. The manager was equally brusque and unreceptive to the fact that it was the airline that caused my tardiness. I have never been so mortified by the "tough luck, what r ya going to do about it" resolve that every
good business should ahbor.
As it stands, here I sit in the airport, cold, hungry, frustrated. This airline has taken great advantage of me, because they feel as though there is nothing the little man in this country that I've fought for can do. we'll see if this process here actually has any substance to it, or is it simply an emblem of superficiality. I have done nothing worthy of how I'm being treated, and I won't accept it laying done. US Airways has made a mistake today. The little man with a faithful following of intelligent consumer listeners will assure of that.
I am to fly back in to Cleveland Thursday from Arizona. If I don't want to be cold, hungry and frustrated, maybe we all need to be considering the lesson US is teaching to us today, the little people.
For what it's worth, my number is 216-246-1814.
Terribly Taken Advantage of,
Shawn D Walton, Sr, Esq.
DEAR FELLOW VICTIMS, AFTER I SUBMITTED THIS COMPLAINT, A WOMAN NAMED JENNIFER CHO SENT ME A GENERIC "SO WHAT, BLOW US" RESPONSE BACK TELLING ME THAT US DOESN'T COMPENSATE ANYONE FOR ANYTHING. US IS THE NEXT BIG COMPANY TO FEEL THE BITE OF THE LITTLE PEOPLE. NEVER FLY US AGAIN IF YOU RESPECT YOURSELF AND THE LABOR YOU PUT IN FOR THE MONEY YOU SPEND WITH THEM.