US Airways Corporate Office | Headquarters Contact Phone Number & Address

Dolores Simonelli

4/24/12

Actually if there was a ZERO rating this is what this HORRIBLE Airline would receive. On January 15th I booked a flight leaving Laguardia, in New York on Monday, February 6, 2012 and arriving in McGee/Tyson on the same day. It was a round trip ticket for my brother, Jose Velez who was coming to Knoxville to help me drive cross country to Phoenix, Az at which time he was to depart from Sky Harbor Airport in Phoenix, Az and Arrive into Newark Airport on Monday, February 13, 2012, te final leg of his round trip fare. Due to unforseen cirmcumstances, I needed to move up the date of this departure and return trip by one week. On the week of the 23rd of January 2012, My brother contacted US Airways to change the DATE ONLY and NOT REQUEST A REFUND! Us Airways accomodated us by doing as we requested so the very same trip that was originally scheduled was changed to departing on January 30, 2012 and returning on February 6, 2012. My brother strongly advised that I contact US Airways to make sure I would not be charged AGAIN. I contacted US Airways and they assured me profusely that they were NOT CHARGING ME FOR ANOTHER TICKET! They did say that if I changed my mind again, they would be a charge for this. The person on the phone was very nice, unfortunately she lied. because US Airways took upon themselves to charge my debit/credit card again. Since origianl amount charged on my card on January 17, 2012 was for $341.90 and then on January 22, 2012, the amount changed to $316.90 they are now refusing to refund me the money for obviously, was for ONE TRIP ONLY!!!. Needless to say'; I did not discover this fraudulent charge until I received my statement in February. After countless phone calls to both US Airways customer service and also, emails. They refuse to return the money that they took out of my account without my approval which is for all intents and purposes, stealing. My credit union in Knoxville, Tn where I no longer reside since I now live in Phoenix has advised that I need to go back to US Airways because their credit card dept cannot assist me with this issue any longer. I sincerely hope that US Airways especially, in the tough economic conditions we all now live in would at the very least return the money to my account that they took so easily for the purchase of one ticket. I guess BUYER BEWARE!! If you purchase a ticket from US Airways and GOD FORBID you need to change the date, they will charge you a simple $50 fee but they will go into your account and charge for a WHOLE OTHER TICKET!! I will be contacting the State Attorney General about their obvious fradulent business practices!

Shaun

11/29/11

On my flight from Phoenix to Laguardia via Charlotte, I was forced to check my carry-on bag due to running out of overhead space. When I get to New York, I find out that they put my luggage on the wrong flight to Laguardia and wasn't getting in until the afternoon. When I finally get my luggage around 12 hours later, I find over $1500 of camera equipment to be stolen. This is absolutely unacceptable: 1) for them to charge people to check bags and not be able to ensure carry on space for EVERY ONE, not just the privileged few who could afford a zone 1 or zone 2 ticket, 2) the incompetence of checking luggage at the door and not getting it the exact flight that it needs to be on correct, 3) entrusting their customers luggage to shady delivery services.

robin

11/23/11

It has been 6 weeks since I was to receive a refund due to a bereavment ticket.
I know $150 isn't much to some, but a $150 is $150 its important to me ESPECIALLY in the times that we are in. I've documented the SEVERAL dates I've called and NOW faxed (4 seperate times, as it was recommended by customer service). I only receive excuses and delays from Customer Service . Come-on US Airways, its bad enough to have to bury your parents, and all the emotions that go with it. (not to mention the expenses involved)Can you at least send me the refund!. Please, for goodness sake!. I would like to move forward!

Pamela Griffin

11/2/11

I took a flight out of Salisbury Maryland on the 28th of Oct, I was in seat 8F and all I heard on the way to Philly was a loud noise buzzing/whistling sound, close to the end of the flight the attendant came over and told us it was nothing to worry about it was the seal on the baggage compartment. I paid top dollar for a very annoying flight. I find it hard to believe that you cannot take 5 mins to replace the seal.

Charlotte Schultz

10/12/11

A large airline like usairways did away with curb check in .I am a senior and always checked my bags out side ,well to my surprise coming from Las vegas one of the most busiest airports they didn't have any curb check in, In side checking was a nightmare not enought workers too help the hundreds of people checking there bags .Than going thru the metal detector one malfunction ,I had my personal belonging on the conveyor,they told us to go 3 rows over from were my personal item where to go thru another medal detector ,than when I run over to get my personal belonging off the conveyor the man standing there was very rude .I telling you it was a day of hell just cheking my bags,besides that I had a 2.35 flight and that airplane had too be grounded was'nt fit to fly,They finally got a another airplane we left las vegas After 10pm that night.

Lou Russo

8/14/11

My grand daughter is so afraid of flying and is traveling with relatives-care givers. Booked well in advance and chose seating assignments so her Aunt and Uncle would be on each side of her. Last minute US Airways for unknown reasons took it upon themselves to change the seating arrangements and my Grand daughter is now sitting inbetween two strangers on a 5 hour flight.

Trying to get someone to help is so bad, I will NEVER book another flight on this airline ever again...30-60 minute wait to hear an agent tell you nothing can be done you have to go to the airport. So people cut their vacations short, travel to a congested airport to get the wrong....corrected.....WHY?

Try to get a call through all their offices are closed, Mon-Fri and NO emergency numbers.

What do you have to say US Airways?????? Write me
PO Box 5752
Reno, NV 89513

Keith Curry	8/16/11
How I wished that I had seen this site BEFORE booking my trip through Expedia. I concur with everyone on this site who have concluded that US Air should pack it in. From customer service, to antiquated, broken-down aircraft, to inept luggage handling, this airline should not be allowed to operate. FLY AT YOUR OWN RISK . . . .

C K	8/19/11
Thanks to U S Air for helping me change my flight when my mother died, and for refunding the $150.00 change of flight fee once I faxed the death certificate. They were very friendly and helpful. They even offered me a flight the very day I phoned! I took one for the next day and it only cost $15.00 for the difference.

a. pho	8/31/11
Heartless, cruel people. Systems are unreliable. Only way to tell if you're on your flight is when you're up in the air. Have fun in Phoenix if you have the bad luck of ru into Super_bi@th Denise. What a terrible person. Never fly this airline!

francisco Jimenez

9/3/11

i wish US air lines had an option for rating of 0 because that is what they deserve. My flight was canceled and i missed my brother wedding since they did not notify me. i called customer service and they said they tried to contact be via email but i never go one. their was a lot of people who also did not get notified. what is wrong with their system? this is the first time that this has ever happens and the worst time, i missed my only brother wedding don't you guys even care about your customers? there was no explanation on why this happened and why we did not get contacted.

Samantha

8/6/11

US Airways Should just close down! They are a waste of air space! They have NO standards when it comes to hiring customer service reps AT ALL! I work in the customer service industry and if I ever acted close to how these people act I would be unemployed! So US AIRWAYS do your self a favor and shut the doors because I am pretty sure your in the top ten most hated corporations in America and through my experiences I can see why!

Kim LIppman	7/19/11
This company SUCKS!!! Their customer concern is BULLSH*T! See all of the comments above and just add my specific scenario to it. If money is all they care about then let's use our voices through our dollars people! DO NOT FLY THIS AIRLINE EVER!!! Hit 'em where it hurts. Show them we won't stand for their sub-par service.

Bob Pawlowski

6/26/11

I booked our family vacation on US air and it was the worst travel experience of my life. From the beginning, a problem with our booking was dealt with by the so called customer service reps with lies and being hung up on repeatedly. I spent 2 hours on the phone being jerked around by US Air. My problem was finally resolved only after insisting to speak to a supervisor (who I was told wasnt there) and an adittional $850.00. So we took our vacation. When I went to their websight to check in and print boarding passes for our return, the websight wouldnt accept our. confirmation number. After being lied to and hung up on 3 more times again, the supervisor I insisted on speaking to did a 3-way confrence call with their IT dept. She actually did a great job, stopping the erroneous info being given to me by IT and after only 1.5 hours I was able to print our boarding passes. Way to go US Air, I will never do business with you again as long as I live and I'll make it a point to share my experience with as mamy people as humanly possible!

Robert Goldstein

6/14/11

See correspondence below with US Airways Customer Service.

Sandra,

How is it that if your agents are so well "trained to process baggage and apply appropriate fees" that the Charlotte agents and the White Plains agents have 2 different opinions of what baggage can and cannot be checked in plane side?.

I expect that your agents (regardless of which airport at which they are located) would be consistent. I asked 2 different agents at the Charlotte airport for baggage fee information, and both agents told me that I had to pay to check my bag. Apparently the Charlotte agents were not as well trained as your agents in White Plains who said that my bag could be checked in plane side. In fact, although the US Airways agent in White Plains stated that they are 'Bag Nazis" (a highly offensive term); the baggage size/weight fit the proper requirements.

As a loyal customer, I mistakenly assumed that your agents are well trained and knew what they were talking about; therefore, I paid to have my bag checked in on the first leg of my trip. I frequently fly US Airways and have a trip scheduled for the end of the month already on US Airways. Your voucher for $25.00 is a joke. You charge $25.00 to make a reservation over the phone. What exactly do you think you are doing for me to compensate for my inconvenience? At this point, I am thoroughly disgusted by this entire situation (especially your lack of concern about this incident). Unless I receive further satisfaction. I will consider booking another airline for my future travel plans. You may lose a customer as a result.

Sincerely,

Robert Goldstein

Dear Mr. Goldstein:

We regret your dissatisfaction with our prior response. I�m sorry if it appeared insensitive to your concerns. Please believe we did not in any way mean to trivialize the experience which you have had. The travel experience you�ve described is regrettable, and we apologize for the difficulties you encountered. Our intention is to offer the best travel experience possible. The details you have provided indicate that we have clearly failed to meet our intentions.

Customer satisfaction is our main focus and we want to make certain the decisions we make are based on research, facts, policies and procedures, along with customer perceptions. After careful evaluation, I am unable to honor your request for additional compensation.

Again, please accept my sincere apology for your inconvenience. Thank you for choosing US Airways.

Sincerely,

Nimi Silvia
Representative, Customer Relations
US Airways Corporate Office

Case: US-11GOLDSTEIN-G63G02

L.G.

6/14/11

As I was just about to board the aircraft, I was stopped by an employee telling me that I must gate-check my carry-on bag. He said there was no room in the overhead bins, and wanted to take my bag immediately. When I got on the plane, I was surprised to see most of the overhead bins empty! From the time my bag left my sight at the doorway to when it was put in the airplane baggage compartment, an employee stole my laptop out of my bag. I have waited for over 10 days to hear back from U.S. Airways when I submitted my claim and concern for one of their employees stealing from the passengers. To date, U.S. Airways has not taken any responsibility for their employee's behavior and criminal acts, and they have not contacted me or indicated that I will be compensated. I seriously question the ethics of this large corporation; I also find it interesting how these large corporations conveniently hide behind the wall of workers or 'front men/women' who have no decision-making ability and are paid to keep customers at bay instead of taking responsibility for the criminal acts of their employees.

Joan McLean

6/19/11

I want to publicly thank whoever in the U.S. Airways Lost & Found at Dulles International Airport returned something that was of great personal value to me. I put items in an envelope in the pocket in the seat in front of me during the flight and forgot to take them with me. I wrote a letter asking that the envelope be returned to me, but forgot to put my address. Their was a note from a friend inside - it didn't even have her address - but whoever found the envelope looked up her name in the town in which I lived and mailed the envelope to her. I cannot tell you how grateful I am that someone took that kind of initiative. I would so like to thank whoever did this personally, but so far I have not been able to locate that person.

Loretta

5/3/11

Your rude,arrogant,base airline just stranded 17 people at Phoenix airport. Anna L, the
Ticket agent there just closed the door 10 mnutes before it was scheduled to leave. We took flite 1193 from Phll to Phoenix. Landed on time but crept to the gate. It took from 9:05 to 9:35 to get there. The pilot and flight attendants knew we had connections and never called ahead to our connecting flight..owe had to do an OJ from A22 to B28.....four terminals over....and was greeted by some b___h.

I have used all my FF miles and will never use this dirty, sleazy, cutthroat airline again.

Fatima Adler	2/24/11
Another client ripped off by US air I will never fly them again they are pure s--it

Nicole	2/4/11
I fell on a US Airways flight, which no one ever made any contact to follow-up on the incident. I had to fly the entire flight in pain and then it was another hour before I was taken off the plane to be left at the departure gate without anyone of concern to check on me. This is the most unprofessional and heartless corporation!!! I will NEVER fly with this company again!

tim

2/6/11

i just want to let you know how much i appreciate your airline my wife and children live in canada and i live in tenn they came to see me this year for christmas and shes from a very small town in canada and isnt quite up to snuff on how things work here in the states she took someones advice at a travel counter in canada and booked her flight with your airline haveing never flown before she thought she was in good hands...

Well she had to pay three times the rate (2700) american seems like a hell of a lot of money to me just to travel faster dont seem right im sure next time ill rent a limo and just be drove to the border

this is the problem here at home everyone is motivated by a dollar bill and usually its on the back of people who cant afford to be taken advantage of when the airlines were falling into the crapper our (yours and mine) govt stepped in and gave you a huge amount of money to keep you afloat and you repay us the peop;e who footed the bill for you by gouging as deeply as you dare well sirs i for one want to tell you no more and personally i hope it all comes back a hundred fold to your company as i wish no ill on noone but your company is another matter i hope that it comes home to you

any company who raises thier rates as much as you did just to take advantage of others goodwill toward each other deserve to took down a peg or too and maybe loose all they have accomplished thus far as im sure you didnt get where you are with these practices when you started sadly thiers no way to talk to anyone in your company with any kind of complaints i could leave a message here and there but nooone thats real just animated responses

i would like to know when i get one of your employees into my shop as i would gladly repay the love i felt when paying for the tickets (whtch went up aprox 200% in less than a month

companys like this is preying on the less fortunate i do wish we had the clout to take this into court as im sure price gouging is illegal but when you have this much money i guess you make the rules as to how and when you serve what to your customers
but i and my family will never fly again as i can drive quite well we just wanted to spend as much of our time together as we could and a day driving is a lot when you have two small kids with you but they will understand im sure

we have been together 5 weeks in 3 years and it takes all we can make for these trips to happen and when your airline rapes us for simple transit it makes it a lot harder to be able to do it again so in simpler terms thanks for taking all our savings for the entire year so we could spend christmas together

i for one will never forget or forgive you hope it comes back to you in spades

Jan	1/24/11
Customer Service is a joke! Extremely rude.

Kelly

1/28/11

The customer service at this airline is terrible. They say that they believe in customer service and community, which is totally wrong!!!!!!!!! I called US Airways in December to discuss changing a portion of my flight. I told the agent that I would call back if I decided to make a change. I called back on January 27, 2011 to make the change and found out that not only had the airline already canceled the US Airlines portion of my flight, they have also canceled the other portion of my flight that is with a different airline. When I asked the agent to correct this mistake (which they admitted they made), and reinstate my flight with the other airline, they told me that I will need to pay the difference in fare. I was told that I needed to submit an email to request that this be corrected without it costing me any funds. This is utterly ridiculous. US Airways made the mistake and canceled flights that I NEVER authorized to be canceled. I sent an email to the "complaint" department (because convienently, there is no phone number to call), and the reply email said that I would recieve a response in 5-6 days. MY FLIGHT LEAVES OVERSEAS IN 15 DAYS. I want this resolved now. I can be reached at Kelly.Robertson@zionsbank.com or 208-871-0810. If our customer service was this poor, the company I work for would be out of business.

Mary

1/11/11

I am so disappointed with this airline it's unreal. I fly quite a bit as it is the only direct flight to get me to PHL and they have lost my bags twice in the last 6 months. Both times I was flying first class, and once the bag was taken from me in first class and gate checked. The bags were found and returned, but I have never had so much trouble with baggage at an airline in my life - and I fly a lot. It's almost worth connecting on Delta to avoid having to fly this airline anymore.

Cole

12/20/10

US Airways booked our flight from DFW to Florence Italy.

We departed Thursday, December 16 from DFW on US Airways Flt 714 to Philadelphia. We were supposed to depart 1:05, but it was after 3:00 when the plane took off.

We barely made it on to connecting US Airways Flt 706 to Munich, Germany. It appears that our luggage was not transferred on to this connecting Flt 706 to Munich.

In Munich US Airways switched us (minus our bags) to their partner airline Lufthansa Flt 1886 to Florence, Italy. Because of inclement weather Lufthansa landed in Rimini, Italy. Actually we were abandoned/dumped with no instructions/advice or agents to talk to. We were on our own -- 2 adults with 3 young children -- to navigate catch-as catch-can to Florence, Italy. Following a local policeman�s advice, we took a bus to Bologna, Italy and then a train to Florence. We walked 5 miles in the snow at night to our lodging in Florence.

US Airways lost our luggage. Therefore we are filling a claim with you. Here are our tag numbers: Tag Number US735661, Tag Number US735662, Tag Number US735663, Tag Number US735664, Tag Number US735665.

We are desperate. We have been getting a total run around. Will you please find out where our luggage is and let us know how you plan to get it to us. We are depending on you. We booked our flight with you. We need to talk to someone who is willing to take responsibility. You still have our luggage. We tried to file a claim with US Airways, but the agent refuses to take it. US Airways is putting the responsibility off on Lufthansa. We understand the problems you are dealing with due to this unexpected weather event. We hope you understand ours.

We can be reached at cathycole@sbcglobal.net and/ or Cell # 718-977-5279 (US#) or 44 7550 050617 (Italy Cell #) or at 39 0552608965 (Florence, Italy) until December 23. If you cannot get our luggage to Florence and delivered to us before our departure date, we would like to make arrangements to have it delivered Rome. We will arrive in Rome on December 23. We will be staying at the Western Excelsior, Via Vittorio Veneto 125, Rome Italy. Their phone 39064826205.

Cole	12/20/10
Just sent you a message. Please do not post it. It was intended to get action. We are not having luck through any other avenues that USAirways makes available.

Annie B. Martin

11/30/10

On today, Nov. 30th, I attempted to exchange a ticket purchased for departure on Friday, December 30, 2009. Last year in December I took a very serious fall and was hospitalized. I have been told that I can not use that ticket as it is no longer valid. I think that this is quite a mis-service to customers, as my new travel date is within the 1-year time limit. I attempted to call your corporate office and was stalled by a series of voice mails and a telephone service rep who was, in my opinion, reading from a pre-set book of rules & regs and was not able to hear me much less service my issue.

I am a senior citizen who has flown this airline many hundred's of thousands of miles. I am a Board Member of the National Association for the Advancement of Colored People (The NAACP)and I am a frequent flyer, as are my fellow board members, of your airline.

I would expect that a Customer Service Executive would contact me "soonest." Thank you.

Annie B. Martin
212-203-9164