175 Reviews For The Stop & Shop Supermarket Company Headquarters & Corporate Office

I am disappointed in the manner of how the Risk Management group handled my accident that occurred at the Stop & Shop store in Enfield. while the Store personnel were very good - I felt the associate assigned to investigate my accident was rude and very uncaring about what happen. I asked that Stop & Shop cover the medical expenses that I had to pay out of pocket for broken arm I suffered, yet the risk management associate rudely informed that since I could not prove what I slipped on, Stop & Shop was not liable, and owed me nothing. I requested a copy of the report, but again I was told they don't give a copy to any one but a Lawyer if I decided to sue. I guess I have to keep trying to go up te ladder & see if a supervisor can help me out.

I would like to say I am from Nantucket and have shoped at your store since you move in there, but in the last few years you have taken a product that I and a lotta Nantucket people look for off the shelf . It is Sugarfree Soymilk,made by Silk. I have been buying it for about 14 years ,and now I'm told you can't get it. Come on I was in Maine last month and they had it.I was in Albany NY and they had it. What gives???? i HAVE HAD ONE of your Employees who has been tryin also,and you run Him around. I am Dietbetic and wish you could return this product back on the shelf. Thank You Hartley

so i was an employee until last week. i was fired. heres why: i was harrassed and physically threatened both on and inside stop and shop property. at the time i was in pajamas early morning about to shop. well instead of fighting w a customer in the parking lot i sought help from a manager. haha wrong choice due to the fact that i was an employee. i was immediatly disregarded. 3 times i told keith the mgr that i am a customer and i am also the one who sought help from being attacked. well my side went unheard and i was kicked out of the store within 2 min of the manager being involved. later that afternoon troy kotch the store gm #877 lyons nj, called my home phone to te;ll me i was not allowed to work come in or on the property and thank you for my time spent there. huh? wtf is this. once again i was not allowed to say my side of the story... now keep in mind that i have witnesses on my behalf both employees and customers as well as inside and outside the parking lot. yet i went unheard. thanks stop and shop for protecting me, guess money outweighs morals and decency.

I shop at Stop and Shop in Revere, Ma. The Stop and Shop Paper towels were just as good as the high priced ones. The last time I bought them they are like toilet paper. What happened?? Poor quality for the same price. Seems thats all you can expect lately from Stop and Shop. Market Basket here I come.

The problem presented is reoccurring. I find it extremely uncomfortable to check out in the Stop and Shop in Washingtonville, NY. I've spoken with the managers several times about the issue and it continues to persist. When I go shopping I do not expect that I am suppose to bag my groceries and then lift them off the counter and put them into the shopping cart. It seems that some of the cashiers don't know the extent of their job duties because I've been told more than once that I need to put my bags in the shopping cart. Years ago, cashiers bagged the groceries and put them in the carts and then said THANK YOU. Today, we don't even get a thank you. I am so disappointed and feel at this point in time that I don't know what to do. Every time I go to check out I become nerveous and start to worry about the cashier giving me an attitude for not bagging and then telling me to get my groceries off the counter. I have a good relationship with the people in the store and I live in this community. I don't want to be labeled as the "PITA" and then have the employees turn against me. The people that work there are nice. However, I believe your company needs to start clearly outlining your policies and job duties to your employees. Maybe you can start a public relations type situation where you can advertise that when the consumer comes shopping they can relax, let us (Stop and Shop) take care of you. The American people are working very hard today. VERY HARD. And then they all come into the store and bag their own orders and I hear them telling the cashiers thank you. WE have got this all in reverse. Your employees are suppose to bag and put the groceries in the cart and say THANK YOU. Because really without us they wouldn't be working. It is very convenient for me to shop at your store and I like going there and talking to the people in the produce department, dairy, and the meat department. But, I can't continue to do so with this uncomfortable situation. I think the other major flaw and reason for this problem is that you also need to redesign your check out counters so it is easier for the cashiers to scan and bag and put the groceries in the cart. Maybe you need to look at how BJs sets up their counters. Somethings got to give here.

I am really upset I shop using Peapod becuase I am an elderly handicapped person, my last order included a piece 1/4 of watermelon. I had so looked forward to this treat however my deisre turned to disgust when I found the watermelon had been placed i n a plasticc shopping bag not even wrapped, how unsanitary is this ? I called the peapod 800 number and received no satisfaction just I will make a note of this. I threw the watermellon out and after this I do not intend to shope either via Peapod or at Stop and Shop again. I feel that if a piece of watermelon was so carelssly handled what else is going on behind the scenes. I don't want to know and no m,ore orders will be placed with Peapod. Joyce G.

I was just reading the comments and just found out that shaws takes stop and shop coupons. I will be shopping there from now on. stop and shop was worth going to when they took other stores coupons,but without them they are way to expensive!!!

On the morning of 7/19/10 I purchased several items to make a cold pasta salad for a Birthday party I was having at my house that day for my husband. Due to all the preparation and set up I started making the salad after my company arrived. When I mixed the ingredients the last item to add was the Boccacini. When I emptied the container into the salad there was a wad of blue gum at the bottom of the salad. When I went to the store that morning I was the first person to take the Boccacini as I had to ask the girls behind the counter for a spoon so I could put it into the container. They had not even finished setting up the area. Apparently someone had spit their gum into the Boccacini the night before or first thing that morning. No one had checked the food for any abnormalities. This was totally disgusting and I had to throw out two pounds of pasta, a can of olives, a bag of broccoli, 1 pound of ham and a bottle of salad dressing. My guests (25 grownups in total) were totally grossed out as well. Both myself and my guests will NEVER purchase this from any of your stop and shops again. When I called the store the Sore Manager John took it very lightly. I went to the store and demanded my money back. He refunded me for all of the ingredients but it did not seem to bother him any that this happened. Word of Mouth can do a lot of damage specially when 25 people play telephone. In addition, today I purchased strawberries from your produce section. When I got home and emptied the container the center and bottom of the container was mush and molded. I will be sending a picture of the produce that should have never been on the shelf for a customer to purchase. This store is losing a lot of credibility with me. Being convenient and around the corner from my house is not worth the aggravation and embarrassment with my guests that I have experienced this past month in shopping at Stop and Shop. A&P is a little bit more out of the way but I have NEVER had these issues with their establishment.

The staff in the Westerly Stop and Shop saved my life when I was shopping there on March 22, 2010. I felt dizzy and fainted and immediately, Laurie Eno, the young woman at the Floral Shoppe came to my aid. She looked at me and since her Mom was a nurse, she determined I was quite ill. Miss Eno called the manager, Cathy, and told her to get an ambulance immediately. Then, after hearing my protests that I didn't want an ambulance, Miss Eno stayed with me and comforted me. She was an Angel, the most caring person I ever met. It turns out I had a MASSIVE heart attack and also broke my leg in the fainting incident. If Laurie had not called her manager immediately who then called the ambulance, I would have died. Instead, I was rushed to a hospital, had major surgery and survived. I will always be grateful to your concerned and caring staff at the Westerly store. Thank you for commending these employees, Sincerely, Carolee Ross Ashaway, Rhode Island

I have so much to say and in so many directions I want to say it to. I have been a hard working florist clerk employee of Stop and Shop (store 068) for over 7 years. Though I am not perfect, my customers have become "regulars" and they enjoy the work I have done for them. They have gone in several times and told several managers that I have gone "above and beyond", to serve them and that I have done a great job, unfortunatley I have never heard any feed back from the managers at which they've told. Through many years many managers I've done the changes and adjustments like every other employee though I have outlasted many of them I came across two managers that have no business holding their name as manager.

The store managers have always been kind and helpful, recently this past year the "manager" that follows under has done nothing but harrass all the employees of this store. By no means is it right to make anyone uncomfortable in their work enviroment ever. It is not okay to yell at them or degrade them infront of customers either. I loved going to work and seeing all of the customers that repeatedly came back and enjoyed seeing the beautiful arrangements, corsages, and displays I had done for them and my depatment,but this year I dreaded it because of this manager. Unfortunatley I am no longer with stop and shop(store068) because of the constant embarrassment from this manager infront of customers. I will not be belittled, I will not be quiet.Im a single mom who had senoirity but would always carry barely 15hours a wk. This manager was the one to cut it every week! Many who have seen the way this man talked to the employees were appauled. Many employees tried to talk me into staying, for what to be yelled at and have him "watching" and his little follower part-time wanna-be's watching my every move, telling me to sign out at my break. I am no child. Other employees have their reasons for staying, I would too, but the little hours/pay for the amount of frusteration-NO! So many workers came to me telling me the same stories of the way he has harrassed or embarrassed them, very unproffessional. When I had my last of many annoying meetings triing to find a "happy/medium" I confronted him on these issues, he replies "gets the job done so I guess its working" and I say well why do you have the right to say I do this/that or we'll take you out of Florist and put you elsewhere, threats so very many you have given to too many workers. I never had personal phone calls never had friends at work, always worked hard and did the extra mile. My last manager told me the talent I have is incredable, wont be able to replace, that Mr.Scott Gilberson(sp)says I see outside the box,unlike other stop and shops. My kids have missed me at school events, holidays, graduation celebrations, and they are under 9years old, for what. I at one time loved my job and I was appreciated there. There is too many things to say, I will say that I will miss my florist girls and the florist will miss my work. Many have taught me alot at this store and those who knew me know Im the one who always worked and smiled and did what was asked, I am thankful to have known those who were true and real at work. Workers should be able to go to work and smile and mean it, it does benefit the customers...managment should be looked at at least the under dog managers and how they really treat the workers.....

I have to say I am VERY DISSAPOINTED in Stop and Shop. I have shopped in the darien store that was recently taken over since it was Grand Union. I know all the people in there and always enjoy talking to them. Recently I was in there and I overheard one of your STOP and SHOP employees conversation with another saying how they need to get all the Shaws people out of hear. Well I very disappointed in hearing this, and no I did not go to your store manager because he is one of your employees. I will say one thing I will not shop there anymore if no one from shaws is there. As it is the atmosphere is different. You can guarantee I will tell others too! I hope you can rectify this situation and make it a place your customers want to come. Everyone that was from Shaws have ALWAYS BEEN HELPFUL.

Just a note to commend one of the managers of the Stop and Shop in Grafton, Ma. I had placed an order for a birthday cake to be ready at 10:00 a.m. on May 2, 2010 at the Grafton Stop and Shop. When I arrived a bit after 10, the baker harshly told me that he had six orders to be picked up at 10, and my order wasn't ready. He was not at all polite and offered no apology. I went to the manager, Curtis, and he was not only incredibly helpful, but personally went to the bakery and supervised that the cake be made exactly to match the order that I had put in. He walked to the bakery dept. with me and put the cake in my cart. I had not yet gone through the check-out, and Curtis told me my groceries would be gratis. I always shop at Stop and Shop and have full confidence in the products and service. This incident made me realize how important caring and kindness in in any situation. Curtis exemplifies a leader with compassion and the realization that the customer is important. Thank you , Curtis, for being such a wonderful example of someone who knows what it takes to retain customers!

I want to get in contact with someone that can help me with my Aunts life isurance policy. Her name is Mary Carry May Catenaeci. She worked for Stop and Shop Bakery for 30+ years in Boston. She died on 9-19-95. She told me for many years that she had a life insurance policy through Stop and Shop and that it had my name on it. I have all the info you may need. I am not sure how to follow through or who to contact. I thank you in advance for your help in this matter. My telephone number is 941-729-3143.

time to STOP shopping at stop and shop...........your prices are way to high, you stoped taking coupons from shaws..............shaws will honor stop and shop coupons...way to go shaws. this is the place to shop!

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