1385 Hancock St. Quincy, MA 02169
(800)453-7467
Reviews For The Stop & Shop Supermarket Company Corporate Office
Vicki Hassan  | 5/4/12 |
| My autistic son Derrick worked at your Quincy MA store for 13 years. In August of 2011, he was maligned, bullied, robbed and fired by an opportunistic asst manager named Rashawn who doesn't have any respect for mentally challenged people. My son gave your company good service for 13 years the customers and his fellow employees loved him and he felt like he was a member of a family. Nonetheless, he is extremely depressed by your company's treatment and I and my family and friends are extremely irate. From recent feedback it seems like he is a victim of a management trend of getting rid of disabled employees. Shame on you. I will never spend another dollar in your stores and my large circle of family and friends have made the same pledge. | |
| anonymous employee | 5/6/12 |
| Let me be the first to say it...NEVER WORK HERE. I have been an employee at store #596(New City, NY) for quite some time and I've about had it. Your buisiness practices are, to say it as best as I can, apalling. You claim to be a store where the employees are a team. I can say first hand that that's an upright lie. The cdh's are overpaid, rude, inconsiderate, and much more. All negative. The cdh at our store Lillian is the most incompitent, rude, and unappreciative person I have EVER had the misfortune of working for. There are many violations at this store, including many minor labor laws. Specifically, breaks. In NY, the laws state that even when minors are working less than 4 hours, they are entitled to one. I have received none on any of my shifts under 4 hours. This means for every time I worked on a Monday, Tuesday, Wednesday, or Thursday, you will receive one violation. I've been working here for close to two years. There are more than 10 people whom this happened to. Also, she has overhired and is looking to cover her tracks. Schedules have been cut excessively and the availability of each employee is disregarded. Within 2 weeks, 9 people have been hired, and we were at full capacity. This is delibertly done to force employees out. I work two jobs to pay my bills, and the $90 a week doesn't pay for much. You wouldn't know about that, because your six digit salaries pamper you, while your hardest working employees suffer. I suggest you do some quality control and have these injustices investigated. I am prepared to go to the UFCW Union, Ahold USA, the Better Buisiness Beareu, and local news stations. Please do something about this before I do. | |
 | 5/22/12 |
| I have worked in the deli in the north white plains stop and shop for 4 years. It is by far the WORST job I have ever had. 110% due to the MANAGERS and their lack of knowledge on what REALLY happens on the sales floor. I am so happy I will be starting a new job in June. | |
| Cameron Sipka 709 Employee with the Truth | 5/22/12 |
| Stop and shop boasts often how their major concern is customer service. but behind the scenes and like every other corporation their only concern is their projected profit margin. We need to sell jimmy fun tickets or SNS gets charged. WHY doesnt SNS just match what the customers donate in their own donations? that way they dont worry about selling to few tickets. Employees are just PAYROLL DOLLARS something that our store, no matter how much money we make, we just don't seem to have enough of. AND secondly, we claim our target demographic is mothers and families with children on budgets. but if it was, our flyers would have things like ORGANIC and LOCAL and HEALTHY but instead we always have PERDUE and OREO and BREAD advertised to the poor simple people. | |
| Anonymous | 4/25/12 |
| My husband, a route salesman, works for the Odwalla Company, which until tomorrow, has serviced your company, and very well I might add. He is a faceless, nameless man to you, but to me, and his company I'm sure, he is a valuable human being. I am sure that the other spouses of these route men feel the same way. But to increase your profits, which I believe are pretty good anyway, you have decided to cut the sales delivery of these people, and change your delivery to a "drop ship" type of delivery. Therefore some of these sales people, perhaps my husband, will lose their jobs, since your stores were their biggest account. But you only look at numbers on a page, not into the eyes of these people, who have families depending on them. Some hopefully will find other jobs, maybe not. The economy is still suffering. My husband who works very hard and has been in this industry for over 30 years, and works so hard, sometimes up to as many as 12 or more hours a day, may not be considered "marketable". He is so anxious today about our future, with 2 children in college, and fear for the future after tomorrow, I just needed to get my feelings down on paper and perhaps have someone who has some corporate authority at your company headquarters see this and perhaps consider the human beings lives your decisions are effecting. | |
| Scott Reynolds | 4/25/12 |
| Stop and Shop is a terrible place to work. (as many people have told me) Most of the store managers are uneducated (no seriously, like associates degrees at most), make over 100K a year, while the ones with the masters degrees are all the assistant store managers who are held accountable for the store manager's terrible decision making and sheer laziness. If you want to drive over 40 miles one way to work, enjoy spending your days in front of a computer re-doing the budget which has changed 10 times in one day, have pointless "conference calls" when you're the only one running the store, forced to stay overnight because they're predicting one inch of snow which is going to cause a massive blackout, called and texted multiple times on your day off by your boss because the cookies are expired, then work for stop and shop. Several of my closest friends are managers for this company and come home and hit the bottle on a nightly basis. However, I love the stories they bring back to me. Only good thing is that most of their assistant managers make 70K-100K a year and get good bonuses. Most people don't realize how much money that person wearing a tie whose bagging your eggs is making an hour. Some food for thought. | |
| Family mom | 5/2/12 |
| WHAT A STORE!!! I cant express how thankful I am to have such a wonderful supermarket in my neighborhood. I live in Hicksville N.Y and have been a long time King Kullen Shopper. Recently my local grocery store closed down and I was forced to do my families shopping at the Hicksville Stop and Shop on Old Country Road next to eh Hess gas station. I never really shopped at this store due to a negative experience I had a few years back with a rude manager I believe his name was Chris. Well that is certainly not the case now. I was taken back by how friendly and helpful the staff were. Also most importantly they had everything I needed and when shopping for 7 people that is a rare thing to come by these days. I am almost glad that the King Kullen closed down now because I would have never experienced the level of service and convenience I have ever had. Keep up the good work. | |
| Phyllis Scirghio | 5/3/12 |
| I have shopped at the Tarrytown S&S since it opened, that would be many years. I aways found the store to be dirty and out of stock. I have never complained, until now. S&S opened a new store in Tarrytown, and closed the old one. I was so happy that I could not wait until it opened. I shopped at their North White Plains Super Shop and it always had fresh merchandise. However, the new Super S&S was a disapointment. I asked the produce clerk, if he had fruit, packaged, that was fresh and he said no! All of the packaged fruit, melons,pineapple and mangos, were not fresh. He did not ask me what was wrong, but just walked away. That is not acceptable. I went there at 6 P M to get a salad, and the salad bar was almost bare. People getting out of work look forward to getting a fresh salad, sometimes after work. I would assume that at 6 P M salad items would be fresh. This is very poor management, by the producer manager and the store manager. I am not sure, if any corporate S&S managers will read this, but I certainly hope that they do. I am a very dissatisfied customer, and have NEVER, written a bad review or complained. Please correct the problem. Food prices are souring, and consumers want fresh produce. Thank You | |
William Cullens  | 4/30/12 |
| The Northport NY store on RT25a completely ignores customer comments regarding product discontinuance. Recent examples carried Rays NY onion bagels no longer in case several memos to manager no change. Klondike crunch a staple for years now not carried. Turkey Hill black cherry ice cream (48 oz) best flavor I have ever tasted in my 71 years of eating ice cream no longer carried. V8 Fusion orange flavor was best tasting and I think fastest mover asked for this half dozen times no longer available. I could keep going for an hour, the issue is the managers just ignore customer request. I have been a Stop n Shop customer at this store since it first became Stop n Shop, I spend approximately $600-800 a month out of my Social Security check and I would like them to pay attention once in a while. | |
| Ernie Morin (echemm@cox.net) | 4/17/12 |
| With all of the good you have done with "Triple Winners" in the past, this year you prostitute the promotion by offering $$-off on particular products...............shame on you AND the aspiring young college educated PLUS executive who thought this out......BADLY!!! I can assuredly predict your sales of these tix. are going to go WAY down this year - what a corporate "brainstorm", or maybe a "brainfreeze"??? Coupling this with other annoyances, like this morning 4 registers open - 2 of which were Express Lanes........duh-h-h-h, the waiting customers with hefty baskets were three to five deep to get to the register (in Lincoln, RI). There are just too many other choices out there to give any more of my money to Stop & Shop!!!!!!!!!! | |
| Ruined Easter | 4/9/12 |
| I had a bad experience at the Shop n Save store in St. Louis--on So. Lindberg (63123)late Sat. evening. I had to pick up a few last minute things I needed for Easter--when one of the checkers said-'The store is closed'--I said 'Oh that's fine--I'm ready'. Went up front and was told the deposits were in and I couldn't use a Debit--I did not see a sign saying it would close early--I even looked when I went outside and no one mentioned it when I came in. Why didn't someone look to see if there were any customers in the store before they decided to pack up and hurry home? To say the least I was very upset. They said they announced it!! Well I guess I didn't hear it or I would have left the store with my items --instead I went home without..!! This is a 24 hour store--but not before Easter--I guess. | |
| Margie | 3/11/12 |
| The West Hempstead Stop & Shop is one of the cleanist super markets I have ever shopped in. When you walk in your eyes light up from all beautiful displays they have at the doors. The floral department has gorgeous flowers every single time. I have never seen a dairy department always full with every yogurt flavor I am looking for. The fridge where the milk is kept smells amazing, almost like a laundry mat, which is unusal for milk coolers. The girl who is always stocking the shelves is always so friendly to me. The store is ran so beautiful and is very well maintained. I love stopping by their seafood department, the employees who work there go above and beyond. Whenever I'm in a bad mood I know food shopping there will always put a smile on my face. My only complaint would be the deli department. I use to love getting my cold cutts there but the line is always so long. I see a lot of new faces, so maybe there just a little slower. Other then that the store is one of the best super markets in long island. I tell all my family and friends! Keep up the good work! | |
| was very hurt | 2/24/12 |
| i went To stop n shop in 1730 Veterans Memorial Highway,islaNDIA,N.Y.n.y.11722 i use to go everysunday after church & get sandwiches there deli is the best u call in they make your sandwich it be ready when u get there tonight febuary 24,2012 @10pm i had a coupon u spend 30 get 5dollars off along with 2other coupons iscann the coupons then went to pay with my credit ard wouldnt scan so i figure i take a couple items off it still did nt scan the cashier goes over to the flooor manager some tall black says i told u about her realley loud so the guy comes over take the coupon out i tried to scan my card wasnt working she comes over to help told me it finally went through i was hurt i felt they were tryinfg to make it seem like i was stealing i been coming there for years treat all the customers w/respect | |
| FLOWER GIRL | 2/24/12 |
| I WANTED TO ORDER FLOWERS FOR MY MOTHER FOR HER BIRTHDAY &PASTOR FOR PASTOR APPRECIATION I WENT 1730 Veterans Memorial HighwayISLAndia,n.y.11722 rate 1 star poor these people r mean I ASKED STOP & SHOP DO THEY HAVE BETTA FISH PLANT WITH THE VAS & FLOWER THEY SAID NEVER HERD OF IT BUT THEY ASK THE MANAGER I CAME IN 3DIFFERENT OCCASIONS EVEN ASKED CAN THEY HOLD 2VASES FOR ME MO PHONE CALL NOTHING I FOUND WHAT I WAS LOOKING FOR @ ANOTHER MUCH NICER STOP & SHOP WHO WENT OUT OF THERE WAY TO HELP ME I BOUGHT 4 INSTEAD OF 2STOP 7 SHOP IN MILLER PLACE,N.Y.387RTE25A THEY GET 5STARS AS THE BEST | |
| ANNOYED CUSTOMER | 2/22/12 |
| THE STOP AND SHOP IN HEMPSTEAD TPK IN LEVITTOWN, NY TREATS THE SCUM THAT RETURNS WAGONS LOADED TO THE TOP OF BOTTLE RETURNS BETTER THAN THEIR PAYING CUSTOMERS WHO ACTUALLY SHOP IN THE STORE. I HAVE GIVEN UP TRYING TO RETURN BOTTLES BECAUSE I CAN NEVER GET NEAR A MACHINE. THEY REFUSE TO TAKE THE BOTTLES BACK AT THE CUSTOMER SERVICE COUNTER. I NOW SLASH THE LABELS OFF THE BOTTLES AND PUT THEM IN MY RECYLCE CAN--SO THE SCUM CAN'T ROB ME TWICE. | |
| Eugene Spinosa | 2/14/12 |
| I first would like to say I've been a Stop And Shop customer for over 20 years. I was first introduced to your supermarket in Hamden CT where I attended college. Recently in Staten Island NY a King Kullen was closing and Stop And Shop was taking over . At first I was excited that your store was taking over. However it appears that you missed a great opportunity to really shine. The Grand Opening was lack luster to say the least. While I walked through the store it seemed very bland. Also there was a terrible odor by the fish department which permeated throughout the store. In addition the store was lacking product. I have been in sales most of my career the was no happy faces,warm smiles by the staff. I know you have terrific commercials on TV but this store did you no justice. Where was the sales??? The Promotions??? Where was the management??? Perhaps you can have another Grand Opening and get it right. Sincerely Eugene Spinosa | |
| Angela | 2/11/12 |
| I shop at the Stop N Shop in Staten Island, NY on Hylan Boulevard. There are never any carts available. I was told they were stolen over one month ago and they were never replaced. I complained to store employees who told me to contact their corporate office. Why is it the customer's responsiblity to report this to their corporate office? What is the role of the store Manager? | |
| susan | 2/9/12 |
| I am very upset at the florist at store 521 in Peekskill, NY they generally have a great display of flowers and usually are fresh. Although the floral manager could use a little work. There have been many times I have gone into the store to see the floral manager outside smoking away with a group of people, and imagine on my way out there she is again with the same group of people smoking away. Not to mention I have gone to the floral counter to see her cutting and playing with some sort of coupon book she has all over her working space. This is a concern of mine because I see many other employees workig hard and she just seems to be doing as she pleases. Also to see that at times shes had a pile of nonfloral products on the counter. It has made me ask the question how much does she get paid to sit outside and smoke cigarettes, cut and organize coupons and go shopping looking for these coupon deals she finds. Also another annoyance is constantly hearing the floral phone call going off while I am shopping. How many people place an order or have a question about flowers? I could only imagine the amount of time she spends on the phone and I am pretty sure most of the time person phone calls. One time while doing a rather large shopping order I must of counted that thing went off over 5 times just for the florist alone. Also to see her always walking around getting items to purchase. Its just so sad to see many other people in the store that would be a better fit for this position. My advice for the company get her out of there. She is stealing your time and money!!!!!!!! | |
| JEWELS | 2/8/12 |
| I HAVE AN ISSUE WITH THE NEWINGTON, CT STOP AND SHOP. ISN'T THERE A RULE ABOUT EMPLOYEE'S OR EVEN CUSTOMERS SMOKING OUTSIDE THE STORE. ISN'T THERE SUPPOSED TO BE DESIGNATED SMOKING SIGNS AND NO SMOKING SIGNS NEAR THE ENTRANCE'S AND EXITS? AT WORK THERE HAS TO BE SIGNS SAYING NO SMOKING WITH IN 25 FEET NEAR THE ENTRANCES AND EXITS. I AM A PERSON WHO HAS ASTHMA,EMPHYSEMA AND COPD. I HAVE HAD SEVERAL ASTHMA ATTACKS TRYING TO GO IN TO THE STORE. LAST WEEK I HAD TO GO BACK THREE DIFFERENT TIMES AND STILL THERE WERE SMOKING OUTSIDE SO I HAD TO GO BACK HOME AGAIN NOT GETTING MY GROCERIES. I HAVE COMPLAINED TO SEVERAL MANAGERS AND THEY SAY THEY WILL SPEAK TO THE EMPLOYEES AND STILL IT KEEPS HAPPENING. I ASKED THEM CAN'T YOU HAND OUT LETTERS IN EMPLOYEES PAY CHECKS STATING THERE IS NO SMOKING NEAR THE ENTRANCES AND EXITS? OR PRESENT THE SUBJECT AT MEETINGS. THEY TELL ME THE SMOKING AREA IS AT THE BENCH AT THE END OF THE SIDEWALK, NORMALLY THAT IS WHERE I LIKE TO PARK DUE TO THERE BEING AN OVER HANG THERE FOR WHEN IT RAINS OR SNOWS. WHY CAN'T THEY MAKE IT ON THE SIDE OF THE BUILDING OR LIKE BIG Y STORES NOT AT ALL. BIG Y IS A NON SMOKING FACILITY. I GUESS EVEN THOUGH I WILL HAVE TO GO 20 OR 25 MINUTES OUT OF MY WAY THAT IS WHAT I WILL HAVE TO DO AND STOP SHOPPING AT STOP AND SHOP AS I HAVE SINCE ABOUT 37 YEARS AGO. THE MANAGEMENT TELLS ME THEY WILL HAVE TO SPEAK TO THE STOP AND SHOP ATTORNEYS TO SEE WHAT THE RULE OF THUMB IS. I GUESS I WILL CALL MY LOCAL TV STATION WHO HELPS PEOPLE WITH ISSUES AND HAVE THEM GO THERE AND FILM EMPLOYEES AND CUSTOMERS AT THE ENTRANCES AND EXITS AND SEE WHAT HAPPENS. THEN CALL THE AMERICAN LUNG ASSOCIATION AND GET THEM INVOLVED AS WELL AS RICHARD BLUMENTHAL AND THE GOVERNOR. I HAVE ALSO WITNESSED THIS MY SELF, THE SMOKERS GO IN DO NOT WASH THERE HANDS AND TOUCH OUR FOOD AT THE DELI WITH THERE BARE HANDS WITH CIGARETTES ON THEM. DO YOU KNOW ONE CIGARETTE PUT OUT OVER 4,000 CARCENGENIC CHEMICALS AND THEY ARE TOUCHING OUR FOOD AS WELL AS SMELLS LIKE A WALKING CIGARETTE. DON'T YOU CARE ABOUT YOUR CUSTOMER'S WELL BEING? | |
| Appalled Consumer | 2/8/12 |
| I have concerns about your Hicksville store #559. Since the departure of Christopher Myers as manager, the store has had a sharp decline.Trying to save money, your corporate office has seen fit to hire ill mannered children who text at the registers, blow smoke on customers while at break and have the audacity to wear skin tight leggings and think it looks professional.Some of your employees have hygiene and personal appearance issues ( the obese Hispanic man in your Produce Dept. with the filthy shirts and the thin anemic looking man in the Over the Counter drug and beauty aids.He was until recently smelling like ripe garbage with his soiled shirts; he also seems to have a distinct dislike for underwear, he displays his crack often.) Your shelves are filthy and when I ask a few of the clerks that I am friendly with why I don't see them as much they say their hours have been cut; they only get 4 hour shifts and maybe 4 days only.How do you expect to run the store properly with that? Your Management team leaves much to be desired now. Vincent Rizzo is the store manager and Al somebody is his boss... and they should both be made to clean the store with the same resources,hours and pay as their custodians. How sad to see this now; never did this occur when the lady manager Ann/Annette was there; and the employees seem respected and appreciated more when David the manager of the cashiers was there. Wake up,pick up,stock up and for God's sake lift up the morale of your employees.Poorly staffed,unkempt,unclean - the list goes on and on! | |
| ROBERT CAMPIGLIA | 2/8/12 |
| TO WHOM MAY CONCERN, MY NAME IS ROBERT CAMPIGLIA EMAIL JC11704@OPTONLINE.NET PHONE NUBER 631-956-0201. I AM78 YEARS OLD. ON JANUARY 1,2012 I VISITED THE STOP & SHOP ON 365 RTE 109 WEST BABYLON, NY 631-587-9455 TO GET A PRESCRIPTION FILLED, I JUST LEFT THE DOCTORS OFFICE WITH A FEVER, STOPPED TO GET MY ORDER FILLED.UPON ARRIVAL AT THE PHARMACY, THE WOMEN WAS EATING LUNCH AT 1:30 TOLD ME IT WOULD BE ABOUT 20 MINUTES AS HER ASSISTANT WAS OUT TO LUNCH. WHILE WAITING, HE APPEARED AND HEARD OUR CONVERSATION AND JUST KEPT STARING AT ME. I ASKED, WHY HE WAS STARING AT ME. HE REPLIED MAYBE YOU SHOULD GO SOMEHWERE ELSE. THE LACK OF CUSTOMER SERVICE, THE RUDENESS AND THE ABUSIVE MANNER IN WHICH I WAS TREATED IS APPALLING. WHY WOULD A CUSTOMER HAVE TO WAIT 20 MINUTES FOR AN EMPLOYEE TO FINISH LUNCH IF THEY ARE THE ONLY ONE SERVICING THE COUNTER WHILE OTHERS ARE ON LUNCH BREAK. I AM A NEW CUSTOMER TO THIS PHARMACY,I CHANGED RECENTLY TO STOP & SHOP BECAUSE IT WAS CLOSER AND MORE CONVENIENT FOR ME.I THINK THE PROFESSIONALISM OF YOUR STORE PHARMACY NEEDS TO BE ADDRESSED AND REVIEWED. THANK YOU IN ADVANCE FOR YOUR IMMEDIATE ATTENTION TO THIS MATTER. ROBERT CAMPIGLIA | |
| JEWELS | 2/9/12 |
| PART 2: RE: NEWINGTON, CT STOP AND SHOP I E-MAILED YOU YESTERDAY RE: SMOKING RIGHT OUTSIDE OF THE ENTRANCES AND EXITS. I WAS TELLING MY BROTHER HE GOES HERE EVERYDAY. HE STATED TO ME THAT THEY DID ACTUALLY MOVE THE BENCH AND PUT A SMOKERS ASHTRAY. IF THAT IS TRUE THEN THAT MANAGER DESERVES TO BE COMMENDED FOR TAKING ACTION THAT NO OTHER MANAGER DID. OTHERS REALLY SEEMED NOT TO CARE. I WILL SPEAK WITH HIM PERSONALLY AND THANK HIM IF INDEED THIS IS A FACT THAT HE TOOK ACTION. I AM GOING TO GO SHOPPING THERE TODAY IF I GO THERE AND THERE ARE NO SMOKERS BY THE DOOR. I HAVE HAD SEVERAL ASTHMA ATTACKS AT YOU NEWINGTON LOCATION JUST TRYING TO GO INSIDE AND THEN NEVER BEING ABLE TO . TAHNK YOU I WILL GET BACK TO YOU AFTER I VISIT THERE THIS MORNING. | |
Kareh  | 2/6/12 |
| I am just wondering why in your parking lots you have "mother's with infant parking". These are the young healthy people who should walk. How about have "parking for the elderly"they are the ones we should carter too. | |
| Concerned Consumer | 1/5/12 |
| I shop at the Farmingville, New York store and am in the store 2 to 3 times a week. Ever since the new manager Dave took over I have noticed a severe decline in employee morale. I have seen him in action on over 3 dozen occasions he thinks he is gods gift to stop and shop he is the worst manager I have ever seen at this store and I have been a consumer there for over 13 years ever since the store opened. I have heard numerous employees complaining about him. He treats them like they are something on the bottom of his shoe, yet acts like he is a god. The store also seems to have declined in appearance. Store policy is that no employee should not be on their cell phones while on the clock, I totally agree with this and that should also apply to the store managers, are they not also on the clock. Old saying do as I say not as I do that is what the Farmingville store manager seems to go by. Well enough ranting about him hopefully something can be done about this manager. | |
| Michelle | 1/4/12 |
| hello, This is regarding store #723. I'm a very good customer of Stop & Shop. I shop at this store daily and had a problem with a employee there. She bags groceries on some shifts at the express checkout. Not sure of her name but she is short, ties her hair back and wears glasses. She is young and seems to be really nice. She would bag my groceries mixing the fridge items with other things. Since I go directly to work I like my refrigerated items seperate so I can put them in my office fridge. I got upset when this happened a number of times so I confronted her about it. I just thought the policy should be that the refrigerated items should be bagged seperatly. Since then she ignores me and doesn't bag my groceries any longer. I just think thats poor attitude as an employee. I spend alot of money at this store and should get great customer assistance. If this continues I will look into this further. Hope this matter gets taken care of. Thank you | |
| julianna | 12/24/11 |
| I shopped at the store in east hartford ct today, the one on silver lane and i had the most horrible experience. A girl named meghan who was working was nothing but rude to me when i simply just asked for help with finding an item. Everytime i have been in this store and this girl is working she is just as rude as can be! I have complained to the managers many times about this girl yet she has not seemed to change her attitude. As of today i am switching to shop rite. I would rather drive an extra 15 minutes out of the way and have less grocery selection then ever to step foot in that store again. I spend at least 600$ or more a month in groceries and you have now lost my buisness for good | |
MBLGC  | 12/20/11 |
| I am a weekly shopper at the Oceanside NY store (Long Beach Rd location). LaToya is one of the cashier's there. She is the friendliest,helpful,accurate and fastest cashier in that store. I will wait on her line just so she can check out my order.At least I know that it's being done without any hassle. Food shopping is a chore I don't love but at least when you have someone that works in your super market with her personality, she makes the task much more tolerable. Cashiers in that store location could learn good customer service from her. Especially Elvira who is extremely nosy,rude and down right nasty. She even yells at you for the way you place your groceries on the belt. I avoid her at all costs. HATS OFF TO LaToya....job well done. | |
| Wilma Higgins | 12/15/11 |
| Your Northport, NY store has a nasty odor inside near the west entrance. I have noticed it for several weeks - finally asked the service counter what's up with the stink? Their reply: "Oh yeah, that's the cheese display there, we get nothing but complaints about it." Hmmm. To say that is smells like unwashed ass would be the understatement of the year. It's like something died in that part of the store. Why is it allowed to continue? | |
| Gregg | 11/28/11 |
| Westerly RI store # 736 These people think they are so slick badmouthing customers and fellow employees over thier open 2 way FM bussiness radio system! I will not repeat the content here. Some managers are just as guilty! All I have to say to them is BEWARE! Your audience is bigger than than you realize.....those radios are for coordinating/facilitating the work of employees....not toys for a certain "clique" to carry out "gossip nets" wich contain, disrespectful,vulgar,& sexual content. You clowns know who you are! I suggest you stop at once or you are gonna find yourselves in DEEP SH**! Thanks for your time, cheers! | |
| Hampton bays customer | 11/22/11 |
| I was so happy when your store opened up in Hampton bays. I have had an issue on time and it was taken care of. So far the store and grounds are kept clean. My only complaint and this is also an insult to me and many is that we hear that the stop and shop stores want to be open for Christmas. The stores have the options to be closed for various religous holidys. You are adding to the thousands of unamerican people thar want to disregard holidays and thousands of people that do nothonor the americAn flag I guess the many soldiers that are fighting and dying for our freedom don't mean that much. Well you have list a customer. I just can't believe a few dollars can do this. | |
| Concerned and stunned | 11/5/11 |
| I was shopping in the Everett store on Friday night when I heard an EMPLOYEE call a customer a C*ck S*cker an A**hole was swearing and yelling at this customer with what appeared to be a child standing beside him. Not one suporvisor did anything to this young girl or say anything to her. I was horrified that they allow that kind of behavior to go on in this store. | |
| Suzanne | 11/2/11 |
| I frequent the Stop and Shop in Huntington Station, NY - poorly managed is an understatement. I was at the deli counter friday about 7pm with another shopper. There wer 3 people behind the counter cleaning up, washing machines, throwing water at each other while ignoring the customers. After about 15 minutes of waiting I asked if the deli section was closed and I was told not until 9pm but they were going home, and walked away. ???? I complained to Grace who was the Mgr on duty who DID NOTHING to correct the situation but advised me to take a phone number off the wall and call customer service. I usually spend between $400 and $600 dollars a month in this store.... I PROMISE I will not be back. Too many people out of work on Long Island that would LOVE to work and you employ the laziest people I've ever met. Good Luck with that! There's a reason your store is always empty. | |
| Hollie Nickerson | 10/30/11 |
| I was in your Raynham , mass store sunday 10/30/2011 and was looking for a simple cake for my son and daughters birthdays . Erin and Samantha at the bakery were super customer friendly and very eager to meet my request. Hats off to them for their great personalities and great customer service skills. | |
| makola mendes | 10/26/11 |
| Stop and shop is the worst place to work. The way ,they treat their workers is crazy and suck.They said that the customer is always right and the worker have to take shit from them. Everytime,a customer complaint telling the true or lying,they will believe them and blame the worker for everything. Some customers even do it on purpose because they that stop and shop will reward them with a gift card or any other thing. I feel sorry for those poor people working there. Stop and shop is asking too much then paying back nothing,God will judge you one day for all those complaints | |
| Joan | 10/24/11 |
| Outside your Saugus store there are two individuals with poorly made signs DEATH WITH DIGNITY.Signes were not professional but just scribbled. Both individuals look like they have been drinking not just water. They are soliciting signatures for some sort of petition. When you refuse to sign it...they respond with very sarcastic and loud tones "YOU HAVE A REAL NICE DAY NOW" and they keep yelling it at you as you walk away. I heard other ladies state that they would not return to this store because these individuals were harassing people....I feel the same............. I spoke with the manager and he said they could not do anything...... They are on Stop and Shop property............... They tried to be intimidating.............. I tried to submit a complaint form and guess what there was a $25.00 charge ...are you kidding???? Just trying to be helpful since the store manager said his hands were tied...............and I held on the phone to file a comment about these individuals....45minutes wait...nice way to conduct business...VERY Disappointed | |
| rebecca | 10/1/11 |
| stop and shop in greenwich cocnnecticut on putnam avenue is very, very dirty, i am very disappointed in how there store looks. i shop there as a customer and i like to shop in a clean store that's not filthy looking. im surprised they have a store in a town like greenwich connecticut. the assocites that work there are very NASTY!!!! and very RUDE including the store manager. i've been living in greenwich for many years and i have never shopped in asupermarket where the associates are disrespectful and they have conversations with each other that is not appropiate for the sales floor amongst customers that are shopping there. it bothers me that there are never any managers around to here what the assocites talk about with each other. i know that if you do tell them and make a compliant they laugh it off and say oh there just kids. what kind of a stupid statement is that to make. someone needs to go in that store on 161 putnam avenue greenwich ct and listen and watch how the managers and the associates interact with each other and have the associates and the managers FIRED from the store and put someone new in there because that store is disgusting. | |
| trying tohelp | 9/23/11 |
| I need a copy of a Stop & shop policy and procedure handbook. I have requested it on a number of occasions and have been told they do not have one!!! This is an illegal answer! I need this to look into other allegations against stop and shop, and to fight them on their issues. If you can send me a copy of one I would be greatful! tryingtohelp1212@gmail.com | |
| Allyson Cooper | 8/10/11 |
| Hello, I am writing this complaint about a terrible experience i had with a store manager at the Glastonbury, Stop and Shop store number 605. Her name is Lynn Nelson and I must say I don't think I have met a ruder person EVER in my 59 years of living. Not only did she raise her voice at me, a regular customer, but on some of my visits I have witnessed her yelling at employees, in front of customers, in the most unprofessional way!she curses and belittles her employees and once she took that tone with me i said enough is enough. I now shop at the other Glastonbury Stop and Shop and I do not know why your company would have such a witch as a manager. I feel sorry for the people that work there, if it were me dealing with her rudeness all the time I would quit. She needs to be addressed and taught how to act professionally, and not like a uneducated monster. I hope corporate takes action and puts a stop to this. | |
| R D TRUCKING INC. | 9/22/11 |
| OFFERING LIQUID WASTE SERVICE,IN YOUR NEW SPARTA N.J. LOCATION .PLEASE CALL 973 492 5006...RAY BARNITT PRES. | |
| ANA | 8/13/11 |
| I am a Stop & Shop employee and I constantly get harassed by the CDH. I told the manager about it but it seems like he does not care. Not only that, but your management team lack social skills. Not only do they not hear the other employee’s point of view, they also degrade, name call and threaten others. Who else can I talk to besides the manager? | |
| Stephanie C | 9/20/11 |
| I must say I as well was very disappointed in Stop and Shop in Providence Rhode Island. I am a single parent and every dollar counts, so I printed coupons for body and hand soap off the internet, after looking I found that Stop and Shop had them on sale. Needless to say I was happy until I started to check out at the self check and the coupons were not being doubled. I had called earlier to find out what the policy was and was told that up to 99 cents would be doubled. When the coupon was not doubled i asked for assistance only to be told I don't know and was walked away from. I again found another person hoping maybe they would know why, not wanting to have to call the manager, was again told I don't know why. By the second time of being told I don't know I was upset. It is the responsibility of store managers and other staff to make sure everyone is properly trained in store policy. And top make it all worse when I finally did turn to the store manager does anyone have a clue what I was told, Yup you got it "I don't know why". I finally resolved my issue realizing that my store card had not been scanned but for three employees to have no clue why is unacceptable, especially with Stop and Shop prices | |
| Fed up Employee | 9/20/11 |
| In reguards to the "BOB" question cashiers are being forced to ask on a daily basis or they get threatened with write ups. I dont know how many times it needs to be said. This OFFENDS the customers. No matter how you slice it, if you are asking a person with an obvious empty cart if they have anything in or under it that they need help with they know that you are flat out asking them in a "kind" way if they are stealing! I lost count how many times customers have gotten offened by this. One even thinking that a cashier was asking him because he was African American. Is this what we need when we come to work? Fear of being accused of being called a racist!? Ive worked for the company for many years and not once since this past year have I felt more harrassed and threatened by management on a constant basis all due to this question which does more harm than good. And I dont buy the lie that we are losing tons of money because of "BOB". You want to know where all the money is going out the door? Direct your attention to SELF SCAN and SCAN IT! Its such an uncomfortable place to work now always looking over your shoulder because management will actually SNEAK up behind you and listen in to make sure you are politely asking the customers if they are stealing anything. Its ABSURD and borderline harrasment that is totally distracting from our job!! The only money walking out the door is from the customer that leaves PISSED, and will probably never come back because Stop and Shop is the place that treats their customers like potential criminals. WAKE UP and actually listen to the people that work the floors of your stores for once! Its time to get rid of "BOB" and think of a better solution. One where customers dont leave angry and offended perhaps? | |
| R U Kidding in RI? | 8/28/11 |
| I canNOT believe that your company would have people working during a hurricane! Are you all that greedy that you don't value life????? DISGUSTING!!!!!!!!!!! | |
| paul richard | 9/1/11 |
| As you know, there is a new store coming in getting ready to open up by, I assume,sometimes in November, 2011 and I do hope that this store does indeed open by Thanksgiving at the latest. I did infact work for Stop n Shop, Bedford, NH before being fired for eronious reasons. It is hoped by me and a few more people that I know of, we all hope that the three stores in the Manchester, NH area do loose business, law off several employees or even close one or two of these stores.. Yes, you may keep a few customers as loyal customers, BUT I HOPE YOU LOOSE MOST OF YOUR CUSTOMER BASE. most people I have talked to do not want to pay more for their groceries, but less and save more and your prices are higher than Market Basket. | |
| annette Freedman | 9/10/11 |
| Why have you changed your ice cream? Not only is the packaging different, but the ice cream is far inferior to the old one..ie vanilla bean. I'm an ice cream lover and your old brand ranked up with the best. Bring back the vanilla bean---my old standby.DO SOMETHING ABOUT BRING BACK VANILLA BEAN ICE CREAM | |
| Pamela Danzig | 9/11/11 |
| My friend and I were shopping in the Stop N Shop in Yonkers NY this evening. When I went to the cashier I said hello. He looked at me in nasty way. He rang up my order and I asked how the cash part of my order could total over %5.00 for a tiny treat of cat food ( I was using EBT for food ). He just shrugged his shoulders. I told him that I wasn't going to pay that amount of money for an item that is $1.80. He just stood there. Then I went through everything ( while he just stood there and looked around ) and I realized that at the last minute I did buy another non-food item. I told him I found what it was. He couldn't care less. I gave him a $20.00 bill for the rest of the items. He threw the change back at me, onto a little counter near the credit card machine. I said " you're welcome ". He ignored me. He was not only rude and nasty, he was disgraceful. If he HATES his job so much let him leave. His name is John and he was at cash register # 6 at 7:25 PM tonight, Sunday, September 11th, 2011. | |
| arthur macdonald | 9/9/11 |
| I wanted to take this opportunity to relate to you the outstanding service my son (who is deaf) received from your East Wareham store (customer service rep is MARIE). On Friday evening Sept 2nd, my son purchase groceries at your store. In the process of pay for the merchandise, he requested and additional $30 on his debit card. Upon leaving the store, he forgot to take the $30 he requested. The following morning we received a call from MARIE informing us that our son Mark forgot to take his money. Marie offered to mail the money to us if we were unable to contact our son. Having not received the money by today. I called the store and was informed by Marie (with an apology)), that the money was mailed out on Thursday. Just thanking Marie and your staff at East Wareham was not enough. I hope someone in your organization takes the time to commend the store staff for the excellent customer service they (she) performed. TRUELY A CLASS OPERATION. THANK YOU: ARTHUR MACDOANLD (MARK'S FATHER) | |
| Ed | 7/14/11 |
| Stop n Shop has to be one of the worst companies to work for when it comes to employee loyalty. Once a person has x amount of years in and is making a decent salary,they will beging to make that persons life a living hell in a round about way,weather it be by transfering them to another store which is inconvenient for them or by just dumping too much work on them. Then, on top of this, you have these so called managers who only care about their own jobs and are the biggest back-stabbers going and love to transfer out higher salary workers for the sake of saving their stores money and making themselves look good to cooperate office. On top of this, they cut hours to the point where you have 2 people doing the work of 4. All.s i can say is "SHAME ON YOU" Stop n Shop,you put on a good front but behind the scenes you are the bottom of the barrel when it comes to employee treatment. | |
| Gail Sennett | 7/23/11 |
| As an employee and customer along with a large extended family who shop at stop and shop I must say store 54 in Abington has not been the same since Doris Nelson was transfered. Doris was a wonderful and pleasant manager to work for. She treated and spoke to me as an adult. There is a lot of tension right now at the store since Lindsey Hill took over for Doris. I talk with a lot of the old timers and we all have one thing to say not only are we twice her age, but she speaks to us in a manner that is disrespectfull. She at times is intimidating and threatens to look up my time card if I ask for a certain day off. I have already explained to her once my father is very sick with cancer and depends on me to get him around to appointments and take care of the yard-mowing and such. I feel guilty asking for the time off due to her attitude but family comes first to me. I would like to keep this anonymous until maybe you could have someone come out and ask around. Although they may feel intimidated, just ask if things would be back to normal if Doris Nelson was still at the store. Please keep my name anonymous. I think Mr. Sumner is a great manager he treats everyone fairly I look up to him and enjoy working for Mr. Sumner and our customers. Respectfully, Gail Sennett. | |
| Joan | 6/10/11 |
| The other day I bought cherries on sale, a mango and 2 artichokes. They were all horrible. I called and they said no problem come and get a refund. Today I went there and was treated horribly by both customer service AND the produce manager. This is Stop and Shop in Plainville Mass. Customer service not only grilled me she made me wait for the produce manager to come and grill me himself. He was an arrogant bastard and I told him so. When I told him I spoke to someone yesterday he didn't believe me. When he finally realized who it was he said "oh, her, that figures". I'm sure he thought I just wanted to come in and get money. I am tired of spending money on crappy food! They put a sticker over a hole in the mango and he didn't believe that either. He said it comes that way to them. Whatever, I was treated VERY poorly. I think they should pull up the video and see it for themselves. It was around 1 pm today Friday June 10th. Watch it for yourself. Check out their snide attitudes both of them. I'm no longer shopping there, at least with Whole Foods you get good quality and nice people. | |
| Consumer Fairfield CT | 6/15/11 |
| I have shopped at the Villa Ave. or Street Stop & Shop in Fairfield, CT, over ten years. I have had a Stop and Shop card for many years. I have always had good customer service at this store but tonight I went in because I needed to have extra cash. Usually I buy something and ask for cash back but over the past month cashiers have said I did not have to buy something. So I wrote a check for $8.00 without a purchase. I was told by Louis Palmerie (unsure of spelling) at the customer service desk that he could not cash my check and they do not accept checks from my credit union (Greenwich Municipal Employee Credit Union, my bank)in Greenwich, CT which are the only checks I own and have cashed there every other day over ten years. I told him I always cashed checks there and he said he could not accept it that they do not accept those checks now. Then, after confirring with a cashier supervisor, she also told him I couldn't use that check to receive cash back. Then they decided to cash it, after I bought a bottle of water, which I would have purchased something in the first place, which I normally do. He then gave me a five dollar bill. I asked for five ones and he said he (Louis) could not give me change or five ones. I asked to speak to a Manager. The manager, Mr. Mike Smith, said that that was a problem because of the concern of the store being flim-flamed by customers. Excuse me, but what kind of customer service is this??? This was at 9:45pm, no other customers and they could not accommodate me with giving me five one dollar bills. I recently transferred out of the Greenwich Police Dept. in Greenwich CT to another position. I also have a Stop & Shop card. I would hope Whoever is in charge of training for Stop and Shop and customer service might want to retrain staff to treat customers a little more professionally and curteously, and treating a long time customer/consumer in a non-suspicious criminal manner. If Stop and Shop is so concerned about being flim flammed, they should have a record they can check of anyone they are concerned about. I am sure they would have a record of any problem or check I have cashed over the past ten years in that store. They finally, hesitantly gave me five one dollar bills after this. Is this the best customer service treatment that this Stop and Shop has to offer? | |
| P. Satterfield | 6/2/11 |
| My complaint is not so much against Stop & Shop but against the home delivery service they use, Peapod. It was my understanding that Peapod will pick out whatever you choose and deliver it to your home. That's wonderful when there's a sale on items such as soda, canned goods, heavy items. Unfortunately, the sales in the Stop & Shop circular often don't correspond to the sales that are being held by Peapod. The Stop and Shop circular runs from Friday to Thursday. Peapod sales run from Thursday to Thursday (or so they say). When my daughter tried to place an order on "Tuesday" none of the sale items listed in the Stop and Shop circular dated 5/27 - 6/2 were on sale with Peapod and consequently we couldn't order from them. Also, we went to the store and the Stop and Shop spaghetti sauce was on sale for 4/$5.00. We wanted to order a few but since that was more than we wanted to carry, my daughter said she'd order it on Peapod. Guess what...Peapod wasn't selling it, so we couldn't order it. Why do you (Stop and Shop) deal with a service that doesn't have your best interest at heart. They seem to only want to sell your higher priced items and offer a really small discount. Someone from your corporate office needs look into what you've affiliated yourself with. We're getting out of Peapod and we're not alone in that sentiment. | |
| Chas Oper | 6/4/11 |
| I was in the North Adams store today and attempted to purchase a quick pick Power ball ticket. I asked the Lady at the counter, if I could have two separate quick pick numbers, one for the Wednesday drawing and one for the Saturday drawing. She handed me a ticket with one number playing for both Wednesday and Saturday. I told her, I did not want the same number for both drawings, was it possible that I could have two numbers, one for Wednesday and one for Saturday. She said yes and handed me a ticket with two numbers, two for Wednesday and two for Saturday, for a total of 4 dollars. Again I try to explain that I did not want doubles. Was it possible for me to purchase a two dollar ticket with one number for Wednesday and a different number for Saturday; I explained to her that another Lady in the store was able to sell me a ticket like that. The Lady became angry stating that, that was not what I asked for. Her belligerents and chastising me in front of other customers was upsetting and I reacted just as poorly as she did. The problem is not that I was unable to buy my ticket, or that she couldn't do it, or that it can't be done. The problem is: I did not like being told I said something, I didn't say. I did not like being chastised in front of other people and unfortunately, I acted just as bad as she did. She left without saying a word and returned with a manager, who tried to defuse the situation and assist me. Unfortunately he could not control her continued irritation which further upset me. I acted as poorly as she did and found myself being handled by the manager. Finally I thanked the manager for his assistants and left the store, telling the young lady this was not over. I am writing to you, because this is not the first time, I and other senior citizens have had trouble in your store. Once before I returned crackers that clearly stated unsalted tops; they were salted. The Lady at the desk turned one of the crackers over and tried to convince me that I was holding the cracker upside-down! A Lady I was with once asked one of the employees who was walking down the aisle, where she could find a certain product. His answer was she should read the banners on the front of each aisle. It is only some of the young people who are short with the elderly and when confronted, attempt to turn things around. Employees should make complaints to managers about customers in front of customers, not behind their backs, so we are not confronted like trouble makers or fools. I feel this is becoming a problem with your North Adams store and if it continuous several of us at the senior center, who share similar problems with this store, will take it to elderly services for review. I hope before things go that far, the main office can nip this in the bud. Thank you 05/30/2011 | |
| Rebecca W. | 5/28/11 |
| I'm writing about the behavior of some Stop & Shop employees on 206 East Washington Street in North Attleboro, Ma. It's store # 0490. They took great delight in ridiculing me. Your employees seem to feel targeting an individual not resembling themselves is an amusing and acceptable sport. One of the employees appeared to be a manager. Their treatment of me was extremely immature and rude. I can't be the only person tired of the bullying culture found in America today. Maybe Stop & Shop doesn't care about their customers as people, but I'm sure they do care about their customers' money. My money will be going to another grocery store. I won't be returning to the North Attleboro store until the employees learn to treat other people with common courtesy and respect. | |
| Ik Pirdhu | 5/12/11 |
| The cutomers are mostly moronic kurvas and don't read signs. Everyone is looking for something for free and the employees are treated like mut. Store policies are in place for a reason...tough mut! If you don't like it, go somewhere else. | |
| Kathy Glastonbury, CT | 5/10/11 |
| I have read some of these postings. So I have to say that Stop and Shop is not a good store to work in. Does not work around the hours for family at all. District Manager is terrible. Politics in a office setting gets you everywhere (doesn't it). Everywhere has their pets and best of buddies. But, down goes the company. Corporate watch your company with people that are put in that position. They do not care about good workers. What a shame | |
| KMJ | 4/12/11 |
| Ok a few things to anyone willing to listen: Employees: I do honestly feel bad about the low wages, but don't look at management when it comes to that. Look to your union. When you signed on for the job you knew you were getting into a union job that had mandated union raises. Unfortunately, there is no such thing as performance based raises, just simply the union raises. The union works both ways as yes it does protect you, but it also prevents you from reaching respectable wages at a good pace if you are part time. Don't blame us (management) that we get paid well...I personally was in the union and worked my way up and took the risk of leaving the union with the realization that I can progress further and make much better wages. | |
| Derron | 4/20/11 |
| I don't know what your talking about but S&S does have sweaters... you have to buy them for like 10 dollars but they do have them. I work in Old Saybrook Stop&shop for 5 years as a cashier. You are over exaggerating... this is a grocery store people!! Go to college or something and get a REAL job... you can't just expect to get paid as much as someone who actually got a college level job working at a GROCERY store.. I am getting my A+ certification in computers... I don't plan on working as a cashier for the rest of my life unlike your people apparently who expect to get all these raises and benefits like you have actually accomplished something. Shut your damn mouths and stop taking up space on the internet and especially stop drinking that UNION Kool Aid... its making me sick.... | |
| richard rogers | 4/2/11 |
| I have been a customer at the Mansfield, Ma. Stop and Shop since they opened. It is my favorite market and I shop there 52 weeks a year. wanted to comment on your latest flier where you advertised a quart of Strawberries as a BOGO. The price was $3.99 for two. Last week the same strawberries were #1.99.for 1 What was the bargain? I dont need to buy 2 quarts at one time plus the price was the same. You cant do that , not everybody can use 2 of a product and the price was the same as last week. Pleas explain.That especially applies to perishables. Thank you explorer321@comcast.net 508 337 6659 | |
| sam Thompson (sam80thom@yahoo.com) | 3/28/11 |
Hi folks I'm just a humble landscape painter (samuelthompsonartist.com)but, its the little things in life that can make a difference. One of the 'little things', is that Stop & shop 'cherry vanilla ice cream' in the pint sizes. As good or better than Hagan-Daz, and a great price too. I shop regularly at the allston-brighton store. Congrats !! Sam Thompson | |
| ACE | 3/26/11 |
| I have worked for this company for ten years and it has been the worst experience of a business I can imagine. They have no respect for their employees and care even less about their customers. I would strongly suggest not shopping there for they only care about their profit line. | |
| | 3/15/11 |
| corporate...if you actually read these your maspeth store is a joke..I understand its one of your busier stores but......how come every time I'm there no one can help me except for your two employees..eddie and donny why is that!! Are they the only ones that know anything cause if they are as soon as I go in I'll just go straight to them... John .. Maspeth by | |
| Maureen from maspeth | 3/15/11 |
| To stopandshop.... Your store looks nice since the remodel. It is brighter and cleaner. And I also love your staff hilda louis in deli eddie reyes , donny in dairy and nilsa wonderfull people they make you want to shop there!!.. Thank you! | |
| Andrea Costa | 3/16/11 |
| I am a loyal customer of Stop and Shop 473 in Fall River,Ma. I was just running in one day to grab a bouquet of flowers before a dinner party I was attending. I had no clue on what would be appropriate when an employee came from behind the counter to help. Her name was Erica. She went far beyond what she had to do to help me find something beautiful and perfect for my event. She was kind, and very helpful. My bouquet was beautiful and everyone was so impressed. I told them all about where and who I got them from. Employees like her make peoples shopping experience pleasant and memorable. Thank you soo much! | |
| Priscilla Aviles Store #504 | 3/13/11 |
| I am a customer at the Super Stop & Shop Supermarket on Co-op City Blvd. in Co-op City in the Bronx (N.Y.)and I must admit that this is the best supermarket I have shopped in. I find the prices are reasonable and the sales are awesome. The store is exceptionally clean; the shelves are always stocked and the workers (stock workers, Deli, Produce area, cashiers, etc.) are professional, pleasant, helpful and go the extra mile for the customer. The Managers are excellent. They have a warm smile, pleasant and always willing to help or get someone to help you. It is these Managers and workers that make this supermarket soooooooo special and make you want to return on a regular basis. I travel to this supermarket and it is worth the travel. My shopping there is always such a pleasant one. I walk in with a smile and walk out with a smile. Thank You Stop & Shop. | |
| leanne | 3/9/11 |
| to whom it may concern.... I have been shopping in maspeth stopandshop for 12 years. And never have I seen such rude behavior by your mngment team...I am so dissapointed I truly am I have stopped shopping there and I have and will encourage others to do so as well.. | |
| | 3/9/11 |
| one more thing the mngrs name at maspeth is sal carnazza when he learns how to treat his employees I'll return..by the looks of him I will not be back.... Leanne from maspeth thank you | |
| philip sharp | 3/4/11 |
| stop and shop products are in my opinion terrible other manf.rejects,like sliced pickled beets 16 oz 88267 023398 which are 80%"end pieces" and tough as nails,my wife shops at your store every week,why because she is cheap just like your named products.i told her if it says stop and shop on the label DO NOT BRING IT HOME.the beens are green giant re-jects along with other veggies.stop and shop branded stuff is cheaper because it is cheap quality and others rejects!!!!!!!!!!!!!!!!!! philip sharp 11 nancy circle rehoboth,ma 02769 commenT??? | |
| pat | 3/5/11 |
| When are they going to fix the lights in the parking lot in Middletown Ct.? Three main lights on one side of the parking lot are out for weeks now!!! The parking lot is completely dark on one side I'm sure they are losing business in the evening. I for one sure won't shop there In the evening I'll go elsewhere...... | |
| JAY | 3/1/11 |
| Regarding the Stop and Shop on Kings Highway in New Bedford: Stop and shops new expression is something to the effect that "We can help." I would like to commend Dave, the grocery manager, in living up to that expression as he went out of his way to obtain from another S&S your discontinued Sweet Onion and Grill sauce. It was an awesome product but becvcause it was being discontinued it was not available for purchace locally. He sent one of his employees to another S&S to pick up the remaining 4 vials of product on teh shelf. That level of service has not existed for years. We have shopped at S&S all of our lives and this is one of the reasons why.................. | |
| Unsatisfied Customer | 2/25/11 |
| Wow, after reading the comments in this section I'm surprised Stop and SHop is still in business. I am writing to complain about the Wayne NJ store in the Preakness shopping center.Due to medical issues i must use the batroom quite often. I find this stores bathrooms to be unsanitary and gross. I spoke with customer service people here about this three times. If you cannot keep the bathrooms clean what must the areas look like Behind closed doors. I am done shopping here.Shoprite in Oakland has way better prices and worth the few extra minutes drive. | |
| karen | 2/23/11 |
| stop & shop is not the best place to work, they lie to you, they tell you not to do something and then they go and do it they say they have an open door policy, but when you go in and tell them the truth about somebody, and that somebody should have gotten some disciplinary actions taken towards them it doesnt happen, they make rules that only some people have to abide by, i thought all rules should be applied to everybody regardless what position you hold, honesty does not pay at stop and shop would never recommend anybody to shop or work there ever | |
| linda store 444 | 2/23/11 |
| stop and shop sucks i work there and they treat their employees like crap, no raises cuz we make such a killing at 8 bucks and hour, rules only are put on certain people and the others dont have to abide by them, really? i was lied to by brandon dellay and mia johnson, i was open and honest with them but they could not own up to the responsibility of being hones with them, mia told us no eating or drinking on the floor then 2 hours later she is eating on the floor. wtf? practice what you preach | |
| mike blatt | 2/24/11 |
| i have been shopping at the stop& Shop in n canaan for 5 years since it opened, I loved this store a lot of my friends work here, now it's all gone to hell. I used to bring my mother asnd father in and aunt and unclke who are elderly, but now I do not bother even my friends who work there hate it, there is a new manager and we have never seen her but she is evil personified, everyone complains about her she does not treat anyone with respect. When I shop there are always out of stocks or the employees are all so tired from slaving away because of lack of help, that the shelves are bare, the emplyees are all worn out, and not a smile to be seen, bring back John Richardson he was a nice man!!!!! Also I have just learned my favorite meat manager has been sent away I can't even get the special cuts of meat he always got me , was nice to see a familiar face every week where is this place going? straight to hell | |
| | 2/16/11 |
| i fell on the snow on the 26 th of december i dislocate my tail bone and sprine my left on always in pain can i sue | |
| ryan | 2/3/11 |
| the customer service rep that answers the phone is the worst. | |
| Amanda | 2/3/11 |
| I recently was ''let go'' from working at the Stop and Shop in Manchester, NH because I asked about being transferred to Mass. I was told that I was being fired because I had a better chance at getting the job in Mass. by applying than them transferring me. I have had more problems with Stop and Shop than any other grocery store that I have worked at before. Most recent problem was my pay check, they said that I would have it on Thursday February 3, 2011 and when I went to the store to get it, they said it was unavailable and to show up at 3 pm. so I showed up at 3 p.m. and I was told that the check was sent to the corporate office to be fixed. When I worked at the Stop and Shop in Bedford, NH I was told I was working 5-10 p.m. when I was really supposed to be there 10 a.m.-5 p.m. multiple times I was told I was not working when I really was, and I was told this by a manager. Stop and Shop is the worst grocery store I have ever worked at or shopped at. The prices are ridiculous AND they don't honor coupons where other stores do. Stop and Shop should be out of business. | |
| Nancy-Westport, CT | 2/7/11 |
| As a long-time resident of Westport and someone who has shopped in Stop and Shop for years. I now go to Shoprite in Norwalk to Shop. The Stop and Shop in Westport has slowly gone down hill. Most of my neighbors and friends in town feel the same way and only go there when they have no choice. We were all hoping that when Shaws moved out we would get a ShopRite. The employees are rude, they act like they are doing you, the customer a favor. Don't go to the deli on a busy Sunday or when a storm is coming, you will wait an hour or more and the employees don't seem to care. The selections that they now offer and the produce is horrible. No variety and not always that fresh. The prices are much higher there as well. I overheard an employee tell a customer, when they complained about price...."This is Westport, so the prices are higher." That was it for me. I will pay for price and quality...... Nancy | |
| JeriD | 2/9/11 |
| What has happened to the staffing at the Stop and Shop in Hyannis?? Have you cut back on your staff...twice now, trying to get a little grocery shopping in before having to be at my job at 8:30, ran in to get a few items, but now way to do this as you had one cashier on which left my no choice as there were already 4 people with full carts in line to go to self checkout...these devices are always like playing the lottery...well this morning nothing worked, would not scan, decided that the bagging area was full with only 3 items...I cannot afford to go into your store and waste my time anymore. Last week I tried to ge something done at the customer service desk, again figuring it would just take a few minutes at 8:30 in the morning..no one was at the desk and I could find no one to tell me why the lights were out and there was no one there. I have been shopping at your store for 15 years, sometimes in and out twice a day, but someone better pay attention to how this store is being managed. The staff is always wonderful, but just don't know where they have all gone? Looks like you are getting ready to close your doors | |
| Deborah | 1/21/11 |
| January 21,2011 Yesterday, I went to the Stop & Shop on Dartmouth Street, New Bedford,MA.. corner of Rockdale Ave. A Market Basket opened in New Bedford Oct. 2010.. and has been a shinning star.. Clean,customer service wonderful... prices.. on and on.. I decided to pick up a few things at the Stop & Shop mentioned above.. (the few things totatled $57.00 ) I neede to go to the bathroom.. When I opened the door to the Ladies' Room.. Whew!! it smelled like a sewer !! The doors to 2 out of three stalls were open.. apparently they stay open after use.. One toilet was loaded with feces.. urine lots of toilet paper.. I didn't dare to try to flush it.. The second had urine in an unflushed toilet.. lots of it.. that one I gingerly flushed.. It was worse than a portable "pott" outdoors.. It stunk !! Horrible!! I didn't want to wairt in line at the courtesy counter.. told my cashier.. (didn't go into all the gruesome details).. she quickly alerted someone.. In the meantime, the young bagger left her post and a male (possibly a manager) took over bagging.. I mentioned this to him.. He said"it's being taken care of".. I replied,"that's not the point, THIS SHOULD NOT HAPPEN !! YOU SHOULD HAVE AN EMPLOYEE CHECK ON THE REST ROOMS SEVERAL TIMES A DAY !! KEEPING IT ALWAYS CLEAN!! iT'S MARKET bASKET for me.. there rest rooms,prices,employees are better trained.. and the rest rooms ARE CLEAN !! | |
| Sue | 1/26/11 |
| I shop at the Easton Aveanue Super Stop and Shop. I went to the deli department, there were three people working, they were all loudly having a indecent conversation, I was the only customer there and they ignored me for 10 minutes. I was going to get the manager, but when i looked around there was the manager, she was looking right at me, then she glanced at her help. I was sure by now she would say something, but no, she continued what she was doing. I coudn't believe it, I finally said loudly, "Can I get some help here," and they all stopped, looked at me, one girl mummbled "go help yourself,". I just walked away, it really wasn't worth it. With a manager that doesn't care, no wonder her help acts the way that they do. I will never shop at that deli again. Something really needs to be done about the customer service at this store. I know im not the only customer who loves that store but hates that deli. | |
| Marium | 1/15/11 |
| I have been a dedicated customer to the Somerset, Easton ave. Stop&Shop for 27 years. Everything was great when Gerry Ryan was managing he knew how to take care of the store and make the customers happy. Now you have a Mike managing, everything has changed, and it keeps on changing, thats the problem. I understand that change is good, but not every week. It seems like every time I walk into produce its been rearranged, I have to go searching for the things that I need. Make up your mind!!! When i go shopping, i want to get in and get out. When things are constantly changing it makes this impossible. I shop in the morning before i go to work, one thing that i loved about Stop&Shop was, I would go in at 7:30am and everything would be set up. Bakery would have everything baked, i could pick up a muffin for breakfast, produce was beautifully stocked and fresh. The store would be in an overall great condition, God Bless Gerry Ryan. The store is in shambles now, it is obvious to me that the managers run that store. Not many of the part timers are much help. I've noticed that management does not come in until later in the morning, as a result the store isn't put together as it once was. I walk in and the store is a mess, nothing is set up, nothing is fresh. Please bring back the help to the morning. I just feel like that store is falling apart, it used to be so nice, it is a shame. | |
| Marion Bradford | 1/7/11 |
| I 'm writing to complain about the lack of a salad bar in the new stop and shop in north reading, I was told that people were complaining because it isn't healthy, Well, you have an open olive bar in that store, so if a salad bar, is unhealthy so is an olive bar,have both or have none, I really miss the salad bar and would like to have it it returned Thank you | |
| Ernie Nowack | 1/9/11 |
| The reason it is three stars is that all the items that I desire are slowly disappearing off the shelves in the Northport store. I could give you a list of items but the latest is just absolutely stupid. It appears that some idiot in the corporation has decided not to stock Campbell's Asparagus soup which has been a staple in my family since I was a kid of four and I am now 83. He has something against Asparagus soup because even the Stop and Shop brand is no longer there. My cats are a little upset also as there is no Beef items in the Indoor Purina line of canned cat food but that is another long story. I just went to the local IGA and found all the missing items that I have been told has been discontinued by Stop and Shop. I have to say that the other local stores are beginning to look a lot better. | |
| Joyce Schrauth | 12/29/10 |
| I am writing to compalin about the STOP and Shop in Glendale Queens located at 64-66 Myrtle Ave, Glendale N.Y. 11385. Every year they do not clean the sidewalks when it snows, here it is 3 days after the snow fall and they have not even touched the sidewalks. The main street is a very active sidewalk and also a bus stop but you have to climb a mountain to at least 3 feet of snow. WHY< WHY WHY ?? The parking lot is cleaned does this mean that only people with cars are allowed to enter the store.I have also put in a complaint with the city and hopefully they get a BIG fine and learn a lesson. We all had to stand in the street to wait for our buses because we are no mountain climbers. | |
| Ellen | 12/23/10 |
| Today is De.23 and I just came from the Stop & Shop. They opened a giant store in the Clifton Commons in NJ a few years ago. Not long after opening they remoteled the store. That went on for months and the outcome? They added a Starbucks and reduced the stores inventory! On the side of the store where the Starbucks is they also took out the handicapped parking spaces! They blamed the Landlord for that one. This store seems to think the best time to re-stock is the day before a Holiday. The Sunday before Thanksgiving I had a choice of TWO fresh Butterball Turkeys. They ran out of regular size Crisco oil and the selection of pies was a joke. When I complained the manager told me they were getting a delivery the day before Thanksgiving! Same thing today. They're going to get a delivery tomorrow! I, like most women, will be cooking NOT shopping tomorrow! They also have started to eliminate cetain brands. If you think Muellers Elbow Macaroni is a standard for saled forget it! They no longer carry it. It's out of their rotation. The back of this store also had a terrible smell. The milk cases were never cleaned up so the smell of sour milk hit you in the face the minute you opened the door. The fish and Deli smelled like ammonia and sewerage. The employee's claimed that it was a Town problem. After a call to the Clifton Board of Health the smells went away and the dairy cases are now cleaned. The only reason I shop there is because the Pathmark in my town shut down after the A&P bought them out but rumor has it that the Shop-Rite is moving in. If this is true I will NEVER again shop at the Stop&Shop again! Right now I'm looking for a new market in which to shop! By the way if you complain to the headquarters they have the store manager call you and apologize but NOTHING changes! | |
| Diana, Kevin and family | 12/21/10 |
| We have been long standing customers of Stop and Shop for over thirty years and have been very impressed by your outstanding service and products. In particular we would like to highlight the Stop and Shop in Hudson, Massachusetts. Each of the department masnagers in every single department have gone out of their way to assist and give recommendations if asked. We have always stayed with Stop and Shop throughout the years due to this fact. Our compliments to each of the employees that work in this store. They each deserve special thanks. Thank you Stop and Shop for making our weekly grocery shoppping such a delightful experience! | |
| Simone Garofalo, Kindergarten Teacher, New Haven | 12/3/10 |
| There is an incredible, compassionate store manager located in the North Haven, CT Stop & Shop. I am a loyal shopper there and one day approached Mr. John Vergati if he would entertain the idea of allowing my students to take a tour of his store. Hi positive energy and positive public relations immediately shined through. He, of course, said yes. We set a date for the tour (today, Friday December 3rd) a few weeks ago. I was shopping earlier in the week and he approached me confirming my upcoming field trip. We verified the number of students. Today, my bus arrived at the store. 16 Kindergarten students walked in pairs into the store. We grabbed a carriage and placed our coats inside. I had Mr. Vergati paged by the head cashier. I saw him upstairs, he gave me a wave, and within a minute he came down the stairs loaded with green reusable bags, one for each of my students. Each bag had lots of goodies inside it. He handed me a Teacher packet and directed all of his attention to my students. He took them on an incredible tour of the store, showing them all the departments. He introduced my students to each dept manager, who explained their dept and their job. Mr. Vergati listened intently to each of my students' questions and responded to them with incredible patience and knoweledge. My students loved their tour, and especially the great job done by their personal head tour guide, Mr. Vergati. My students were treated (in my honest opinion) just like, if not better than paying customers. Mr. Vergati went above and beyond my expectations for a field trip to a grocery store. In past years, I've taken students to other grocery stores in the area, but this Stop & Shop grocery store field trip tops the list. There has not been any other store that is even a close second to this field trip. On behalf of my students, I would like to extend a genuine "Thank you" to Mr. Vergati and the entire team at the North Haven, CT Stop & Shop. | |
| Luc Baillargeon | 12/3/10 |
| Through my observations I have found that it's much to easy to steal product. I myself have not stolen anything but I have seen and noticed many possable ways to do so without ever getting caught and thats just as a customer. I'm sure if I was to have access to the areas that any given employee has that I would be able to find a number of many different ways to steal. i worked lose prevention for macy's in carlsbad CA and i was also in the Marine corps and I look at these things from a very tatical view. I would love to take these "talents" and put them to GOOD use but it seems that Stop & Shop thinks that they have it under control or they just dont seem to care enough. Eather way, I don't know. Thank You, Luc Baillareon 401-243-7344 luc_baillargeon@yahoo.com | |
| JG | 12/4/10 |
| West Babylon location customer for a long time. Is it unreasonable to ask that the check out personel make small conversation, eye contact and NOT be TEXTING !!!!! Please Managers have a sit-down with your people. Leave the cell phones in their lockers, or a long time customer will be forced to use another, which there are many, chain store. STOP THE TEXTING......... | |
| anthony Guerra | 11/23/10 |
| well all of you that shop there should go and see the manager there and tell them how you fell and then find out where the corp office are and send them your complaints and pAT GET A LAWERY AND SUE THEM FOR YOU ARM | |
| jhon | 11/23/10 |
| Stop and shop are all full of it all they care about is nothing not you at all , all they care is them so do not shop there | |
| Duped in Orange, CT | 11/16/10 |
| S&S advertises that they will not be undersold on turkeys, they say in their circular that they will honor any competitors advertised price or coupon. In my area we have Shop Rite with a purchase of $300 within certain dates will give you a free house brand turkey or $1.19 off any name brand turkey. So I shopped at S&S saved my receipts and brought in the coupon from the ShopRite circular, S&S has Butterballs on sale this week for .99/lb. I'm thinking ok free turkey at S&S as I have the coupon from the ad my receipts and I have done it many years in the past. Well without any disclaimers in their ad or signs in the store they are NOT HONORING their word in the ads. They will only sell you a turkey at .47/ lb. THIS IS FALSE ADVERTISING. They have duped me and I'm sure other loyal S&S customers with their lies and their bait and switch tactics. You can be sure they will no longer be my grocery store of choice nor will I encourage any frineds or relatives to shop there. | |
| Joseph Mannarino | 11/13/10 |
| I NEVER GET A CIRCULAR. IT SEEMS THAT MY BLOCK NEVER GETS THEM WHILE PEOPLE AROUND ME SAY THEY GET IT ALL THE TIME. YOU STOPPED SENDING IT BY MAIL. I FIND THAT LOOKING AT YOU CIRCULAR IS TOO CUBERSOME. IT LOOKS LIKE YOU ARE PUTTING IT OUT THROUGH AN AGENCY FOR STORE CIRCULARS. NOT GOOD. I HAVE BEEN DOING MORE SHOPPING AT OTHER MARKETS FOR THIS REASON. YOU MAY CONTACT ME ON JRM32533@MSN.COM | |
| bri | 11/6/10 |
| I have been working with stop n shop for five years and i only make 11 dollars an hour i still do the same job how long must we work here before we get a hand up on the job you continue to take our raise away and want to enforce so many rules show us some appreciation every once in a while you guys dont have to worry about it cause unlike us you dont live pay check to paycheck if it werent for the economy i would have quit give us more then five percent off products ooooooooo a whole five cent shows how much you guys care for us. you all are making millions but wont help us out if it werent for us you wont succeed as much as you do corporate sucks!!!!!!!!!!!!!!! big time, no drinks at the registers you stand there and see how it feel talking to every customer and not having a drink, have your sweaters under your shirt what if we get hot we have to take everything off just to take off the sweater sorry we dont have a dest and can wear the sweater over our uniform you should make sweaters with your logos on them then and the stupid aprons at the register have you all ever rang groceries with it on how it pulls on your neck and make your neck have so much pain and as soon as you take it off you get yelled at to put it back on yall should shove it.....!!!!!!!!!!! and the stupid mats on the floor at the registers it makes pressure points on your feet and it hurts you stand there for six hours and see yall need to make so changes i seen many people quit cause of yall demands but you start off with 775 and hour grow up u make alot of money so you care for us give us a raise a bonnus or something damn yall are so cheap you living large and yet still watch us suffer living pay check to pay check no benefits cause its part time work wow really i hope GOD has mercy on you all cause you know its not right and will reap what you soe and make stop and shop jackets so we dont look stupid with our jackets under our shirts!!!!! so its convienent when we get hot or cold we can save time duhhhhh!!! | |
| Bob | 10/30/10 |
| I have been a Stop & Shop customer for quite a few years and have generally had a good experience shopping in your sores. A couple of months ago my family and I moved and the nearest Stop & Shop is the one on Massachusetts Avenue in Arlington, MA. On several occasions as I checked out the cashier threw my change into my hand as if they were afraid to come into contact with the hand of a person who was not white, like they are. I do not know, nor do I wish to know the personal quirks of the people employed by Stop & Shop to represent them to the public. If this was a single incident I could chalk it up to youth or ignorance. However since this has occurred in that particular store on more than one occasion, I have to assume that there was a failure on the part of management to properly train and moniter their staff. Since this is the Stop & SHore closest to my home I will no longer be a Stop & Shop customer. I will shop for me and my family's needs at other markets. | |
| Pat | 10/19/10 |
| I am disappointed in the manner of how the Risk Management group handled my accident that occurred at the Stop & Shop store in Enfield. while the Store personnel were very good - I felt the associate assigned to investigate my accident was rude and very uncaring about what happen. I asked that Stop & Shop cover the medical expenses that I had to pay out of pocket for broken arm I suffered, yet the risk management associate rudely informed that since I could not prove what I slipped on, Stop & Shop was not liable, and owed me nothing. I requested a copy of the report, but again I was told they don't give a copy to any one but a Lawyer if I decided to sue. I guess I have to keep trying to go up te ladder & see if a supervisor can help me out. | |
| Hartley Batchelder | 10/1/10 |
| I would like to say I am from Nantucket and have shoped at your store since you move in there, but in the last few years you have taken a product that I and a lotta Nantucket people look for off the shelf . It is Sugarfree Soymilk,made by Silk. I have been buying it for about 14 years ,and now I'm told you can't get it. Come on I was in Maine last month and they had it.I was in Albany NY and they had it. What gives???? i HAVE HAD ONE of your Employees who has been tryin also,and you run Him around. I am Dietbetic and wish you could return this product back on the shelf. Thank You Hartley | |
| brian | 9/30/10 |
| so i was an employee until last week. i was fired. heres why: i was harrassed and physically threatened both on and inside stop and shop property. at the time i was in pajamas early morning about to shop. well instead of fighting w a customer in the parking lot i sought help from a manager. haha wrong choice due to the fact that i was an employee. i was immediatly disregarded. 3 times i told keith the mgr that i am a customer and i am also the one who sought help from being attacked. well my side went unheard and i was kicked out of the store within 2 min of the manager being involved. later that afternoon troy kotch the store gm #877 lyons nj, called my home phone to te;ll me i was not allowed to work come in or on the property and thank you for my time spent there. huh? wtf is this. once again i was not allowed to say my side of the story... now keep in mind that i have witnesses on my behalf both employees and customers as well as inside and outside the parking lot. yet i went unheard. thanks stop and shop for protecting me, guess money outweighs morals and decency. | |
| Carol Grassa | 9/21/10 |
| I shop at Stop and Shop in Revere, Ma. The Stop and Shop Paper towels were just as good as the high priced ones. The last time I bought them they are like toilet paper. What happened?? Poor quality for the same price. Seems thats all you can expect lately from Stop and Shop. Market Basket here I come. | |
| Kathryn Mitchell | 5/1/10 |
| I want to get in contact with someone that can help me with my Aunts life isurance policy. Her name is Mary Carry May Catenaeci. She worked for Stop and Shop Bakery for 30+ years in Boston. She died on 9-19-95. She told me for many years that she had a life insurance policy through Stop and Shop and that it had my name on it. I have all the info you may need. I am not sure how to follow through or who to contact. I thank you in advance for your help in this matter. My telephone number is 941-729-3143. | |
| joyce_dibello@yahoo.com | 4/19/10 |
| time to STOP shopping at stop and shop...........your prices are way to high, you stoped taking coupons from shaws..............shaws will honor stop and shop coupons...way to go shaws. this is the place to shop! | |
| phyllis trincia | 5/5/10 |
| Just a note to commend one of the managers of the Stop and Shop in Grafton, Ma. I had placed an order for a birthday cake to be ready at 10:00 a.m. on May 2, 2010 at the Grafton Stop and Shop. When I arrived a bit after 10, the baker harshly told me that he had six orders to be picked up at 10, and my order wasn't ready. He was not at all polite and offered no apology. I went to the manager, Curtis, and he was not only incredibly helpful, but personally went to the bakery and supervised that the cake be made exactly to match the order that I had put in. He walked to the bakery dept. with me and put the cake in my cart. I had not yet gone through the check-out, and Curtis told me my groceries would be gratis. I always shop at Stop and Shop and have full confidence in the products and service. This incident made me realize how important caring and kindness in in any situation. Curtis exemplifies a leader with compassion and the realization that the customer is important. Thank you , Curtis, for being such a wonderful example of someone who knows what it takes to retain customers! | |
| Patty | 5/6/10 |
| I have to say I am VERY DISSAPOINTED in Stop and Shop. I have shopped in the darien store that was recently taken over since it was Grand Union. I know all the people in there and always enjoy talking to them. Recently I was in there and I overheard one of your STOP and SHOP employees conversation with another saying how they need to get all the Shaws people out of hear. Well I very disappointed in hearing this, and no I did not go to your store manager because he is one of your employees. I will say one thing I will not shop there anymore if no one from shaws is there. As it is the atmosphere is different. You can guarantee I will tell others too! I hope you can rectify this situation and make it a place your customers want to come. Everyone that was from Shaws have ALWAYS BEEN HELPFUL. | |
| Joyce G | 9/19/10 |
| I am really upset I shop using Peapod becuase I am an elderly handicapped person, my last order included a piece 1/4 of watermelon. I had so looked forward to this treat however my deisre turned to disgust when I found the watermelon had been placed i n a plasticc shopping bag not even wrapped, how unsanitary is this ? I called the peapod 800 number and received no satisfaction just I will make a note of this. I threw the watermellon out and after this I do not intend to shope either via Peapod or at Stop and Shop again. I feel that if a piece of watermelon was so carelssly handled what else is going on behind the scenes. I don't want to know and no m,ore orders will be placed with Peapod. Joyce G. | |
| Rita Dumser | 9/20/10 |
| The problem presented is reoccurring. I find it extremely uncomfortable to check out in the Stop and Shop in Washingtonville, NY. I've spoken with the managers several times about the issue and it continues to persist. When I go shopping I do not expect that I am suppose to bag my groceries and then lift them off the counter and put them into the shopping cart. It seems that some of the cashiers don't know the extent of their job duties because I've been told more than once that I need to put my bags in the shopping cart. Years ago, cashiers bagged the groceries and put them in the carts and then said THANK YOU. Today, we don't even get a thank you. I am so disappointed and feel at this point in time that I don't know what to do. Every time I go to check out I become nerveous and start to worry about the cashier giving me an attitude for not bagging and then telling me to get my groceries off the counter. I have a good relationship with the people in the store and I live in this community. I don't want to be labeled as the "PITA" and then have the employees turn against me. The people that work there are nice. However, I believe your company needs to start clearly outlining your policies and job duties to your employees. Maybe you can start a public relations type situation where you can advertise that when the consumer comes shopping they can relax, let us (Stop and Shop) take care of you. The American people are working very hard today. VERY HARD. And then they all come into the store and bag their own orders and I hear them telling the cashiers thank you. WE have got this all in reverse. Your employees are suppose to bag and put the groceries in the cart and say THANK YOU. Because really without us they wouldn't be working. It is very convenient for me to shop at your store and I like going there and talking to the people in the produce department, dairy, and the meat department. But, I can't continue to do so with this uncomfortable situation. I think the other major flaw and reason for this problem is that you also need to redesign your check out counters so it is easier for the cashiers to scan and bag and put the groceries in the cart. Maybe you need to look at how BJs sets up their counters. Somethings got to give here. | |
| LC | 7/29/10 |
| On the morning of 7/19/10 I purchased several items to make a cold pasta salad for a Birthday party I was having at my house that day for my husband. Due to all the preparation and set up I started making the salad after my company arrived. When I mixed the ingredients the last item to add was the Boccacini. When I emptied the container into the salad there was a wad of blue gum at the bottom of the salad. When I went to the store that morning I was the first person to take the Boccacini as I had to ask the girls behind the counter for a spoon so I could put it into the container. They had not even finished setting up the area. Apparently someone had spit their gum into the Boccacini the night before or first thing that morning. No one had checked the food for any abnormalities. This was totally disgusting and I had to throw out two pounds of pasta, a can of olives, a bag of broccoli, 1 pound of ham and a bottle of salad dressing. My guests (25 grownups in total) were totally grossed out as well. Both myself and my guests will NEVER purchase this from any of your stop and shops again. When I called the store the Sore Manager John took it very lightly. I went to the store and demanded my money back. He refunded me for all of the ingredients but it did not seem to bother him any that this happened. Word of Mouth can do a lot of damage specially when 25 people play telephone. In addition, today I purchased strawberries from your produce section. When I got home and emptied the container the center and bottom of the container was mush and molded. I will be sending a picture of the produce that should have never been on the shelf for a customer to purchase. This store is losing a lot of credibility with me. Being convenient and around the corner from my house is not worth the aggravation and embarrassment with my guests that I have experienced this past month in shopping at Stop and Shop. A&P is a little bit more out of the way but I have NEVER had these issues with their establishment. | |
| karen | 8/9/10 |
| I was just reading the comments and just found out that shaws takes stop and shop coupons. I will be shopping there from now on. stop and shop was worth going to when they took other stores coupons,but without them they are way to expensive!!! | |
| Jessica | 7/6/10 |
| I have so much to say and in so many directions I want to say it to. I have been a hard working florist clerk employee of Stop and Shop (store 068) for over 7 years. Though I am not perfect, my customers have become "regulars" and they enjoy the work I have done for them. They have gone in several times and told several managers that I have gone "above and beyond", to serve them and that I have done a great job, unfortunatley I have never heard any feed back from the managers at which they've told. Through many years many managers I've done the changes and adjustments like every other employee though I have outlasted many of them I came across two managers that have no business holding their name as manager. | |
| Jessica(cont. store 068) | 7/6/10 |
| The store managers have always been kind and helpful, recently this past year the "manager" that follows under has done nothing but harrass all the employees of this store. By no means is it right to make anyone uncomfortable in their work enviroment ever. It is not okay to yell at them or degrade them infront of customers either. I loved going to work and seeing all of the customers that repeatedly came back and enjoyed seeing the beautiful arrangements, corsages, and displays I had done for them and my depatment,but this year I dreaded it because of this manager. Unfortunatley I am no longer with stop and shop(store068) because of the constant embarrassment from this manager infront of customers. I will not be belittled, I will not be quiet.Im a single mom who had senoirity but would always carry barely 15hours a wk. This manager was the one to cut it every week! Many who have seen the way this man talked to the employees were appauled. Many employees tried to talk me into staying, for what to be yelled at and have him "watching" and his little follower part-time wanna-be's watching my every move, telling me to sign out at my break. I am no child. Other employees have their reasons for staying, I would too, but the little hours/pay for the amount of frusteration-NO! So many workers came to me telling me the same stories of the way he has harrassed or embarrassed them, very unproffessional. When I had my last of many annoying meetings triing to find a "happy/medium" I confronted him on these issues, he replies "gets the job done so I guess its working" and I say well why do you have the right to say I do this/that or we'll take you out of Florist and put you elsewhere, threats so very many you have given to too many workers. I never had personal phone calls never had friends at work, always worked hard and did the extra mile. My last manager told me the talent I have is incredable, wont be able to replace, that Mr.Scott Gilberson(sp)says I see outside the box,unlike other stop and shops. My kids have missed me at school events, holidays, graduation celebrations, and they are under 9years old, for what. I at one time loved my job and I was appreciated there. There is too many things to say, I will say that I will miss my florist girls and the florist will miss my work. Many have taught me alot at this store and those who knew me know Im the one who always worked and smiled and did what was asked, I am thankful to have known those who were true and real at work. Workers should be able to go to work and smile and mean it, it does benefit the customers...managment should be looked at at least the under dog managers and how they really treat the workers..... | |
| Carolee Ross | 7/13/10 |
| The staff in the Westerly Stop and Shop saved my life when I was shopping there on March 22, 2010. I felt dizzy and fainted and immediately, Laurie Eno, the young woman at the Floral Shoppe came to my aid. She looked at me and since her Mom was a nurse, she determined I was quite ill. Miss Eno called the manager, Cathy, and told her to get an ambulance immediately. Then, after hearing my protests that I didn't want an ambulance, Miss Eno stayed with me and comforted me. She was an Angel, the most caring person I ever met. It turns out I had a MASSIVE heart attack and also broke my leg in the fainting incident. If Laurie had not called her manager immediately who then called the ambulance, I would have died. Instead, I was rushed to a hospital, had major surgery and survived. I will always be grateful to your concerned and caring staff at the Westerly store. Thank you for commending these employees, Sincerely, Carolee Ross Ashaway, Rhode Island | |
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