531 Reviews For Steak n Shake Headquarters & Corporate Office

bad resteraunt

me and my other half ate at steak and shake last night..we ordered to taco salads along with other thing ...1st there was a big black bug crawling on the table behind us ...the waiter slapped and killed it with his hand after we brought it to his attention...was very gross...then they brought out our taco salads ..the meat was ice cold...we called the waiter over and took the salad back but guess we upset someone returning them ...because the meat was picked off the taco salad and warmed and someone dumped hot sauce on it ......withing 2 bites of it when it was returned to use supposedly a new taco ..my throat started to close as i am not allowed hot sauces ....we paid for our meal but they lost our business

what your outta biscuits!

I went to eat breakfast mind you 10min til 11am on Sun Aug 3 and @ 11:21a the cooks tell the waiter there is no biscuits. I called the Mgr over and he tried to blame the waiter...I was sitting there over 25min and you say your outta biscuits then proceed to blame the waiter! Bad par on Mgr and cook staff...Not the waiters fault...Never again will I go to that one in Frisco TX!!! Now I see why it wasn't busy...

Poor Service

Went to the Steak and Shake By Downtown Disney in Orlando Fl. I believe Buena Vista Blvd. We got seated, sat for 20 min. Not one person even so much as made eye contact with us. No one asked for an order or drinks or anything. I felt as though I was invisable. People that came in after us got waited on. No reason why we didn't. We ended up getting up and walking out. Told the manager about the service, all he said was that we can seat you now. We had already been seated for 20 min. Very poor service. Went to Red Robin for a burger. Excellent service, Excellent food, we were even offered a take along refill on our drinks. Will be back to Red Robin, will never eat at Steak and Shake again!!!!! Don't even deserve the one star rating!!!

affairs beween married management

i have watched my family be torn apart because of an affair between your management team. both managers are married and started and continue to have an affair in your Muncie store.Love the way you run your team.

I eat at the Steak n Shake in Southaven MS 3 to 5 times per week. I find the service to be excellent and management quick to resolve any problem. The staff is always friendly. This would be an excellent location to study to help understand how to resolve problems elsewhere.


How are people so passionate about their food? I don't get it. It is a fast food restaurant, sometimes things are going to get messed up. Rude customers yelling and cursing at employees is so unnecessary. How can you be that mad about a burger. Lol I love steak n shake!


I go to a steak N shake in altamonte, fl and the service is beyond slow! We wait in the drive through for atleast 30 minutes every time. They are always out of bananas for the shakes! Horrible service!! I will never give my money to Steak 'n Shake again.

Springfield il

I'm still at the steak and shake in springfield il I've been here for over an hour I ordered a bowl of chili and a cup of water 40 minutes later the rest of my party got their food , our order was wrong when they brought it to the table and by wrong I mean they didn't remember half of our order we were told it would be fixed 20 minutes later the waitress comes back , I'm very very dissatisfied with the service at this location the wait combined with the 10 empty tables surrounding us really wasn't reassuring, and the food was not nearly as good as I have had at other locations , I am a long time customer I hope something can be done to improve your tarnished reputation in illinois

Horrible services

Hi there I just visited your store in springfield Illinois on Dirksen parkway north I waited two hours for cold food and no customer service at all I was highly dissatisfied with my visit and I have been going to steak and shake for 18 years now and I've worked in the food industry this location was so poor I will never return unless I get shot in the parking lot and need to call 911

horrible food and service

Went in at 12:20am waited 20 minutes for food at drive thru. I am expecting at least my order to be correct since I had to wait so long but it wasn't. I had to park and walk inside for a fry and honey mustard missing. Then we arrive at home and the food was so awful we dumped it in the trash. I will never waste another penny at this location again. Also noted the manager working in kitchen, how can he let such garbage leave his restaraunt. There was a waitress on the floor who was asked to get a drink for a customer and instead decided to mock and stand in place. This is not the first time I've had bad service at this location but it is the last time.

Untrustworthy Web Site

Tried to order an e-gift card from their website. entered credit card info and got rejected. checked & rechecked my info 3 times. Still no go!! Switched to a different card. Same story!! Cards both had plenty of credit available!! Called Customer service 2 times, got no help. They would not provide a mailing or an e-mail address to lodge a complaint!! This website is not trustworthy!! beware safeguard your credit info!!

Horrible service and foodexspectationsex

London Kentucky Take out - waited 20 minutes Watched cook cook and then run cash register Receptionist was poorly trained and said stupid things Lame excuses for delay Cooking area floor had dropped food/ real slip and fall hazard Ordered my favorite that I had not had in two years/great expectations//horrible. Dry toasted or stale white bread, not rye. Not grilled.Lukewarm hamburger and a tiny piece of cheese. Got on the road and unwrapped the worst sandwich I had ever received in any respectable food chain. I looked in the bag as I was leaving and they had not even placed a napkin in the bag! How disappointing as I used to love Steak and a Shake!!!

No stars/No service

Not bad service. NO service. Walk in. No one on the floor. Lady at cash register waiting on a customer. Someone at the grill. Someone behind counter talking to a friend at the counter. A customer standing in the middle of room trying to find an employee to bring his food out (food was at the window). I waited to be seated. No greeting. No "we'll be right with you." I finally left.

job stander

My daughter work at your store in Goshen IN and they work her 9 hour today and did not give her a break at all this is on called for

Customer Service

the cooks were slow, no management came to speak or say the reason why our food was slow coming out. wait staff was worried about cleaning then customers. corp need to retrain there managers and the wait staff.

Evansville Store East side

Sunday 7/13/14 When first walking in the floors were very dirty. Not the kind of dirt that just needed mopped, but the kind that needed deeply scrubbed. Dust and particles of stuff on dividers between seats. The bathroom was awful. Smelled like week old vomit. Needs a lot of attention!

{Poor attitude

Went to Steak and Shake Solon Ohio, The young girl working drive thru had a very bad attitude. When I handed her the money to pay I gave her the correct change she dropped the coin outside the window, wasn't sure which coin she dropped, went to hand me my shake had yuck all running down the side, then asked me to give her the penny that she dropped. Are you kidding me, she dropped it not me. Dug in the car for another penny then gave me my bag and said nothing and shut the window. No receipt was given to me. I'm won't go back there is no concern for the product coming out the window or customer service.

Slave owners

Steak 'n Shake really need to do better from the head executives to the trashy looking managers. My family and I ate at the Steak 'n Shake n Plainfield IN. Why is it that my server went from seating me and greeting me at the door to taking my order to bringing my food to taking my money at the register to busing my table?What kind of restaurant has one person to do all these things? You all have your servers bust their butts. I have never seen a restaurant slave their worker like that. I honestly felt bad for the server because she was trying her hardest and the manager just sat there and watch her do all his dirty work. Honestly that Steak 'n Shake need to be closed down. Never in my life I would waste another thirty minute to eat a cold burger and frozen fries. Their management team is horrid. Poor little server. I thought about letting my son work at a Steak 'n Shake but honestly I wouldn't even put that ridiculousness and foulness on my worst enemy.

If i do such a horrible job and I look so horrible then fire me.

You call this a hamburger?

Worst hamburger I have ever had. I ordered a simple plain hamburger with lettuce tomato and onion. When I got home I got a flat over cooked burnt piece of meat, 1/2 the size of the bun on a greasy bun with No lettuce tomato of onion as I ordered. This is my second time trying Steak and Shake and will never go back again. This was the Worst hamburger I have ever had!!! I wouldn't even call it a hamburger. It was trash!! And they forgot to give me my French fries as well!

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