572 Reviews For Steak n Shake Headquarters & Corporate Office

steak and shake

I will boycott this business and any business based in Indiana because of the religious freedom bill they passed.

Truly Sad Service

25 minutes in the drive through in Seymour, Indiana. Rude service, cold fries and forgot a fork for a salad. A salad, 2 burgers and fries kicked their butt! Used to LOVE the place, but just getting food kills the who desire. And terrible customer service reps like this want more money?


Go steak n shake! whenever I'm in atlanta i get it. Amazing

I will never go back to Seymour IN. Steak n Shake! 20-25 min in drive thru for 3 drinks and then the girl serving me doesn't get lid on shake and it spills all over my car and all the manager could say is have a nice day REALLY!!!!!!!!

Bought 2 meals at Niles location drivevthru. They included only 1 ketchup packet and no napkins. What, we're supposed to wipe our mouths and hands on our clothes? Bad service.


26 minutes later and I am still sitting in the drive threw. Customer service is just a joke. No apology Or anything. The reno drive threw is always slow but 26 minutes?? I will never be returning. I am only giving a star because I have to. You guys deserve nothing


Every time I go to steak n shake. I have to wait an hour for my food.


I loved my experience at steak n shake store #355. The service was great and everyone was so efficient and the food was great. This store receives a 5 star in my book

Went Albany ga ordered the fish dinner on the card on the table it showed three big pieces of fish fries and attar sauce what I got two small pieces of fish and ranch dressing waitress was good every thing else was bad I won't be back

The drive thru at the morrow ga is slow I've been sitting in line for 30 minutes with two cars ahead of me and the service inside sucks the food is good and a great price ya'll need to hire new managers

Food Quality

I just had their bacon for breakfast and sausages. The bacon is awful. Paper thin, you can actually see thru it!! The sausages are awful. Pancakes were good, and the eggs were cooked perfectly. Coffee could also be upgraded..

never again will o ever eat at steak n shake.

Ordered garlic frank with melted chedder cheese. The cheese was clumpy and hard. Waited 45 minutes for the waitress to come back to fix the order.

The wait

I am currently on line at the drive thru, I understand the wait is going to be a bit more long however when there are 4 cars in front of you and a 10 minute wait to even order.... I won't be going to the drive thru again. This is ridiculous

the worst place in the world i go there because my kids love it but that stops to day i went to order drive though and my hole order was wrong when i got home

Horrible serive east Peoria il

Worst service I've ever had!!! Been here hour no service.

Worst Burger Ever

Stopped by the drive thru for a stake burger combo and when I arrived home to enjoy my burger and fries the burger was so salty it was not eatable , i understand they do season the food however this one almost made me chock it was so bad , they when I called the store to complain the manger was not very professional, it was like she had to go out of her way to help me and when i asked for your corporate I was put on hold Very Dissatisfied Customer

i visited the steak n shake of kendall this weekend and it was the most horrible experiene in my history of dinning. i asked the server carla what was her managers name and she said it was odiles. i later saw mr.odiles . i wanted to talk to him but he told the server he was too busy to deal with complaints.

Horrible...just horrible

We waited one night for an hour after ordering food. After asking when our food would be done, they said it hasn't been started yet and they would get to it as soo as possible. We waited 10 more minutes and walked out. On another trip, we waited 45 minutes for shakes alone By far, the worst dining experiences and will never return to this awful restaurant. They just can't get it right and don't seem to care to get there.

worst experience ever!

The waterfront homestead pa is horrible! I went in with my family and never saw a single person from the time we were seated until we got up and left. They made no effort in stopping us...all 6 waitresses watched me put my coat on and my sons and didnt move from their station.


I went to the steak n shake on cleveland ave and I asked for lite onion on my tripple burger around breakfast hours and i got way to much , i dont understand what was hard about lite onion. And the drive thru person repeated lite onion. They need wel listened cooks!

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