36 S. Pennsylvania St. Ste. 500 Indianapolis, IN 46204
(317)633-4100
Reviews For Steak n Shake Corporate Office
A  | 5/5/12 |
| I waited over half an hour to get my drink order even taken. We asked four waitresses for help and they told us they'd go get someone. We had to go up to the manager and have him take our order. We're in mt Zion Illinois. Never go there! It's terrible service! | |
Jerry B.  | 5/6/12 |
| I frequently visit the Steak n Shake in Troy, Ohio in front of the Walmart. The servers are typically attentive and the food in the mid range of good. Note that I said typically. However, for the past few weeks I have encountered a manager by the name of Melissa. She is pleasant and seems to really care about what's going on. Come to find out she is training to be a manager. Good job Steak n Shake. I think you have hit a home run with this lady. | |
| | 5/7/12 |
| I had worked for steak and shake only a couple months. When I first got hired I told them I could only work 3 days a week due to my sitter schedule yet they schedule me 5 days and it the days I could not work. But I dealt with it. They would throw big fits because I.couldn't come in because my daughter is sick. And I quit today because they wanted me to come in with a cough and no voice all because they are under staffed. This is the worst company to ever work.for | |
Opal Crist  | 5/23/12 |
| I bought my lunch (single steakburger WELL DONE with American) combon at 1:00 today (5/23/12) at the Main Street location in Hamilton, OH 45013. I have complained many times in the past (to no avail obviously) as I, and many of friends, continue to get undercooked meat. Once again today, after two bites, it was red in the middle. What's wrong with these people? 30 seconds more on the grill would fix that. They were not busy (that's not an excuse), but several people I know have stopped going there over the past 2-3 years because of "raw" meat inside their burger. Don't your employees know this can cause E-Coli? People can die like the 5 year old boy at Jack-In-The-Box in California did from undercooked burger. I give up after complaining for 5 years. That is my last trip -hopefully, I survive this one as I had already bitten into it. Maybe your company will learn if someone sues you for a bezillion bucks. I won't be going back, but trust me, your luck is close to running out serving this raw stuff!~ | |
Farmer  | 5/24/12 |
| I'M NOT ONLY UPSET AN VERY VERY VERY IRATE AT THE THOUGHT OF NOT BEING ABLE TO GET IN TOUCH WITH THE CORP. OFFICE!!!!!!!!!!!!!!!!! MAYBE THATS WHY NOTHING IS BEING FOLLOWED UP ON. THEREFORE HOW IS THE CORP. OFFICE ABLE TO CARE TO USE THE NAME STAKE N SHAKE.... WHEN YOU TRY TO HELP ADDRESS AND ISSUE IT GOES WHERE. YES IF TRYED THE BRANCH WE WERE SERVED AND I WAS SHOCKED AT THE TREATMENT RECEIVED. AS I'M DISABLE BECAUSE WE HAD MEAT THAT WAS SPOILED AND I AND MY NURSE WERE SICK BOTH ENDS 3 DAYS.... IT MIGHT SEEM OK WITH YOU, YET IN MY HEALTH WAS TO CALL IN ANOTHER NURSE WITCH COST ME AND MY HUSBAND $120.00 PLUS $120.00 FOR NURSES PAY SICK ON BEHALF OF SPOILED MEAT. YET YOU HAVE THE NERVE TO NOT LET YOUR CUSTOMERS CONTACT CORP. OFFICE. SHAME ON YOU ................WHAT GOES AROUND COMES AROUND!!!!!!!!!!!!!!! GOD KNOWS CUSTOMER IS AT LEAST TRYING TO HELP YOUR CO. STRIVE ON AND BETTER. SHAME ON YOU I'M SURE YOUR MOMMA IS REAL PROUD OF YOURE ACCOMPLISH MENTS HUH HA HA | |
| linda norman | 5/8/12 |
| we have always enjoyed to eat here till last night we were seated waited 10 or 15 min before anyone said a word to us watch other people get seated and there order taken fanily our order was taken 20 min later we got our food my order was done wrong but i took it because i didn't want to wait anymore we had our 4 year grandchild with us and she was hungy and wanted her food so don't think will go back this was in chillcothe ohio | |
| mike collins | 5/8/12 |
| store number 3703702 in faragot tn. i have been a steak n shake customer for 50 years,in two trips to this store,i order a singlesteak with the mustard relish, well guess what .they dont have the mustard relish, and the manager says they have ordered it but it never showes up on the truck.. what the problem steak n shake,, may be they should do a undercover bosss show, and find out whats wrong with ther distrbuation system. WHERE IS THE MUSTARD RELISH,,,,, mtmikeffff@hotmail.com | |
| JR The Pedaphile | 5/10/12 |
| Willoughby, Ohio This manager talks down on all of his workers, makes advances at the younger girl workers and makes very inappropriate comments as well. Deals with things all the wrong way, instead of taking one employee out of two employees argueing he leaves both of them on the line and tells one to shut up. As well as he can't make a schedule to save his life nor does he know how to order food for the whole restraunt. People with this little interast to make this company strive should not work for them, let alone be a manager! | |
| CH | 5/21/12 |
| I've eaten a the Woodstock, Ga. location many times with great satisfaction. The manager there, John Cardwell seems to do a great job. He's always visable to the customers, and supports the staff with their duties. I often hear encouraging words from him directed to customers and staff alike. The food is always good. If ever there is a problem, it gets resolved quickly. I live in Canton, Ga, just north of Woodstock. There were rumors at one time that a restaurant was going in at a new retail outlet just off 575. Sure hope so, the community would really like it. The Woodstock restaurant is always busy, so maybe there'd be enough to go around. Thank you. | |
| Earl E | 5/13/12 |
| Visited S&S #617 at 5:30 pm. Waited to be seated even thought they were only 1/2 full and fully staffed. With 7 wait staff at the beverage area we waited 15 mins for our wait person who lacked personality and table experience. She never welcomed us to S&S and took our order and promptly left our table?? Since we know the menu we ordered both entree and drink and then waited for another 15 mins to receive drinks. Our meal took 20 mins and you could tell it was waiting under the heat lamp for sometime based on the fact that it was dry. The french fries were the smallest order we ever had and our waitress only visited our table (1) time and offered water to my wife, no refill for me?? We heard another patron state that she ordered a milk shake 20 mins ago?? There were 7-8 wait staff and a manager but this S&S is going to fail with service like this. There have been good times and good food in the past but its gone now and so are we as we search for another good fast food and believe me they do exist. When asked by the cashier if everything was good I told her our complaints quietly and her response without looking at me was (I'm sorry). Sorry??? She clearly (more mature employee) possibly an assistant manager could care less. This location, right near a Wal-Mart might stay open but its off our regular list. | |
| William R Moreland | 5/19/12 |
| Steak & Shake is cutting the amount of food by up to half and still charging the same amount of money for the item? A Corporate decision came down the pipe to reduce the amount of food in the "Chili 5 Ways". This happened about the 3rd of May 2012 or a week earlier on Thursday. I really like the Chili 5 Ways, however, I will not order it anymore, and I am considering not going to Steak & Shake again! Chili itself has been put in a large diameter bowl (looks huge), but there is a big taper to the bowl, and then the depth of Chili in the bowl is shallow. You actually are not getting much Chili for the amount they are charging! Then the Corporate Thinkers decided to do away with toothpicks as this would reduce spending!!! Is this the place you want to spend your money (you can get more bang for your buck elsewhere)? | |
| SuzieQ | 5/20/12 |
| Sullivan Mo Steak n Shake is awful. I would go in all the time, and sat in my regular seating arrangement and I could hear the servers shit talking customers, their fellow employees, and more. They talked about how the other employees stole all the time, how the 40 something year old manager had this gross obsession with some 16 or 17 year old new girl, her name was Dorian. And because of the obession, she got raise, after raise, after raise. As well as a promotion! They deffinitely do hire people as randomly as they can and do not care who it is or if they do even a half way decent job at what they do. I had been a fan of the business for quite some time and now, I can't even step foot in the building! I'm not telling you not to dine there, but it really is a terrible place to go if you want sanitary food and and decent mannered employees. I once pulled out a few hairs from my burger (Which they made wrong) and so I pushed it aside and deicided to just eat my cheese fries, but the cheese was clumpy and cold. So I left. I was respectful enough to pay, but they did get a piece of my mind for the outrage I payed for. The only good part of the meal was the shake I had order for my young neice and based on how the food was, I was almost afraid to let her have it from fear of what may be in it that shouldnt be! That was the last chance I gave Steak n Shake in Sullivan, because it has happened so many times before. | |
| darrough | 4/23/12 |
| I hope u all no that steak n shake in sullivan missouri has a suppose id illegal immagrant working there she was talkin about it on her cell phone instead of helpin her fello coworkers and tellin them its not her job well i think this girl needs to be fired not mention her lack of respect and ger rudeness toward me and my family i was very upset with this her name was dorian and she was so worried about some part instead of her job so there for steak n shake has lossed my biss forever | |
| Jeremy | 4/28/12 |
| Steak and shake springfield pike cincinnati ohio 3pm saturday apr 28 experienced worst customer service ive ever experienced. Drive thru wait was around 25 mins. The sandwiches were smashed. They gave us the wrong order 3 times and the girl at the window was very unpleasant giving us disdainful looks. I guess she wanted us to be happy with recieving somebody elses order. they didnt have time to get orders right but thedy had plenty time to joke around | |
| Laurel Gavron Szaryc | 4/29/12 |
| I worked for steak and shake from Nov 98 till Nov 2002. I had the pleasure to work with 3 different GM's. First GM let the employees run the store and did not follow policy and proceedures, The second GM Scott and I got off on the wrong foot, we talked it out came up with several good solutions and he taught me everything I needed to know to go from RM to GM, he was an inspiration. The third GM was a total lazy slug! He came into work everyday late! Sat in the office doing God knows what on my laptop which I used to forecast sales and budget employee hours, meanwhile I was working the production line every lunch and dinner. When I stopped bringing in my laptop he got even by writing me up for no reason at all, if Ifired someone who would not do her job, I had to do her's and mine.( why would I want to pay someone to hold up a counter.) He got even by giving all late nights and 3pm to 1am. Now mind you I earned my position as restaurant manager by working hard and following policy and proceedures. I did not deserve that treatment! I decided to give my 2 weeks notice and he called the reganalmanager who told me to finish my crappy hours and I would no longer be needed. I cant believe Steak and Shake treats their good employee's like crap while the ones who are lazy and don't even know proper proceedures and policy's to fire someone who believes you should work your butt off for the company to prospere. I love steak and shake and know I could run circles around even the reginal managers but I can't get that chance because one useless GM had the power to put me in the non-rehirable statis. WTG corporate! You lost the most hard working loyal employee you ever had! i still eat at Steak and Shake in Port charlotte but the evening crew has no clue as usual and of course there is never a manager to see....... You all need to rethink your policies. I can be reached at katlady62@yahoo.com if you want a great employee. Laurel Szaryc | |
| Anonymous | 4/30/12 |
| The Steak N Shake in Warner Robins, Georgia, is horrible. Their food is always extremely greasy and it honestly doesn't taste good. Also, this new girl that has worked there for a week, was told to work on the salad case when we weren't busy, and the owner who was there that day, later looked at her and said what kind of God d*** moron takes the salad case down in the middle of a rush? When the girl started working on it, it wasn't busy what so ever. I know he is the owner of that building, but I find it highly disrespectful to cuss in public especially saying G.d. Also, it's very rude to cuss at your employees. If I were her, I would of taken off my bowtie and apron and threw it in his face and said I quit. I will never eat there for one, because yes, their food is awful and two, I don't want a complete butthole making money off of me on nasty, overcharged food. | |
| anonymous | 4/30/12 |
| Also, to add onto my lost about Warner Robins location, the Steak N Shake on Tomhill Sr. Boulevard in Macon, Georgia is also horrible and extremely greasy. Both locations have horrible food and Tomhill has super slow service from employees who I feel socialized more than they work. | |
| Jim | 4/30/12 |
| I have noticed in several of your restaurants that there is virtually no difference between the amount of chili in a cup and in a bowl. The bowl design is an excellent example of attempting to visually fool the customer. At first glance, the bowl appears to be quite large. The edge or rim of the bowl is approximately 2 inches wide, which is all for show. The actual bowl is very shallow. My friends and I have actually performed experiments to confirm my comments. One ordered the bowl of chili and I ordered the cup. The bowl of chili was eaten and the contents of the cup of chili was then dropped into it. Essentially no difference in amount. I am sure this comes as no surprise to headquarters. This is a deliberate move to rip-off the consumer | |
| Jeff | 4/15/12 |
| A Steak and Shake located on Alpine street, in Grand Rapids Michigan has terrible take out service. I understand that it being takeout it probally wont be as good as eating inside the resturant but literally everytime I order out there my sandwiches or burgers are completely smashed in the bags and difficult to eat, they are falling apart. I wish something was done about this because steak and shake take out is way more expensive than places like mcdonalds and I feel like I am getting mcdonalds quality food. I used to love steak and shake but something needs to be done about this. | |
| A. | 4/11/12 |
| Steak n Shake located in Wyoming, MI has horrible management running it. When I worked there, I would call in to get my schedule for the week if I wasn't working the day schedules were posted, and more than a few times I was told the wrong schedule. I noticed that the manager was rude to customers that had a problem with the order they recieved. It was very difficult during training because I was thrown around and nobody really had anything to do with me, so I was forced to teach myself. As my ending point, I was in the process of filing my income taxes and misplaced my W-2 form. So, as any normal person would do, I searched for it, couldn't find it, and called the Steak n Shake I'd worked at to get a copy. When I called, I was told to call back later, which I did, and the manager I'd talked to wasn't there, and I was told to call again the next day. When I called back the second day, I was AGAIN told to call back. When I did, she wasn't there, AGAIN! So, I'm now forced to call corporate office and see if there's any way I could get a copy. Yes, I understand it's my responsibility to keep track of my w2 form, but the manager could definitely be MUCH easier to work with. That manager is the reason I will never work at Steak n Shake again, and I probably won't be wasting my money at one again anytime in the future. | |
| Nelly Short | 4/5/12 |
| Thurs. April 5,2012.. Lake Mary Blvd. Lake Mary Fl. Waited at the counter to give a take-out order.A man came in after us and a waitress rushed up to take his order so we waited some more.0rder was taken and cooked and set aside so we waited some more while the cook started to add condiments but left them to go cook some more orders. A woman asked what we were waiting for and explained, the previous batch of french fries burned, she had to make more. There sat our cold burgers while we waited some more. My daughter insisted they cook a fresh order so we would have hot food, meantime the milkshakes melted.During all of this most of the staff went out the back door.This is not the first time there have been problems in that store, but it will be the last for us.Sorry..Sorry way to treat customers. | |
| unhappy with drive thru service | 3/31/12 |
| The drive thru in Altamonte Springs Florida has terrible service. I placed my order and the girl at the drive thru told me to pull up and wait at a stop sign at the end of the drive thru and my order would be out very soon. After 20 minutes of people behind me receiving their orders and me just sitting there-I became very upset-basically, I was forgotten about. I drove around and complained about not receiving my order yet. The girl said "they didn't bring it out to you yet?" I was so upset, when I finally got my food I tossed it to the ground. It is not good business practice to forget about or upset your customers. I will never go there again. | |
| VERY DISAPPOINTED | 3/17/12 |
| Poor treatment by management when we found plastic in a milkshake. The manager treated us as though we were lying. She didn't offer any apology whatsoever. She said she would take the shake off of our bill and then slammed my debit card down on the counter for the cashier to finish ringing it up. I have NEVER been treated so rudely by someone who you would THINK would appreciate my business! Instead I was accused of lying! I would NOT recommend the Steak n Shake in Branson Missouri and I will tell EVERYONE I know NOT to support that restaurant. We have plenty of other options in our tourist town we can choose from for a quick dinner. | |
| Patty Hargett | 3/5/12 |
| We visited your Cape Girardeau, Mo restaurant on President's Day. There were 6 of us, 3 adults and 3 kids. When we entered the store at 3:30 p.m. it wasn't busy. We waited to be seated and several waitresses behind the counter just stood and looked at us and whispered to themselves. After 5 minutes we assumed they didn't want our business, possilby because we had 3 kids who were giggling and having a good time. We left and went to D.Q. where we were welcomed. Those 3 giggly kids live 2 and a half hours apart. It is rare that they get to be together, and we did not appreciate the way we were ignored at your Cape Girardeau restauraunt. My husband called a few days later and asked to speak to the manager. He didn't think he was given the manager, if he was, she was very young. Anyway, he didn't even get an apology. We are very disappointed in Steak and Shake and wanted you to know. Thank You, Patty Hargett | |
| Level-headed Customer | 2/22/12 |
| I would first like to start off by saying to anyone reading these comments and wondering if all steak n shakes are like this...the answer is no. The only this with no-compensation response is ~95% of the time, it will all be from people who had horrible experiences. Maybe a few of these people really did receive as poor as service as they really stated, but humans in general have a habit of throwing things out of proportion. Also, I would dare to say that most of these people had very poor attitudes toward the steak n shake managers and/or servers. And OF COURSE if you come in at 11:00 at night and there's only ONE server on and 12 tables, your service will be a bit slow. Just try to understand what it would be like to be that one server and understand a little. And honestly, if you have a really poor experience at one restaurant and you find yourself in another area, try again. Also, I'd say it'd be best to visit again to the same one at a later time, give it a second chance. As for my own experience, it wasn't great but was still pretty good. I visited the North Kokomo Restaurant and while it took my food nearly 15min, I didn't get upset because I saw that they were busy. And when the sandwich came out with the cheese sauce used for fries instead of the cheese I asked for, I was kind when asking for my sandwich to be remade. Also my shake didn't have near as much toppings mixed in as the shakes normally do, so I kindly asked for more. Both times the server, Jennifer, gave me a nice smile and quickly corrected my order. Now please keep in mind I normally eat at the south kokomo location and my service is either always problem free, or quickly fixed. If you are kind when describing your troubles the management and even the servers will often bend over backwards for you. | |
| Unhappy | 2/15/12 |
| Went through the drive through in Henrico VA. Ordered two salads that took too long and all the toppings were missing. We asked the lady who handed us the food if everything was in the bag (we just had a sick feeling) and she said yes. Once we got back to the office and checked the order was incorrect. We tried for an hour to call the store number but it rang busy. This was our first visit and I will never go again!!!! | |
| Arlene Gautier - agautier1@cox.net | 2/16/12 |
| Went i Steak and SHake Valentine's Day for lunch. I had been there before and it was preetty tasty so i decided to take a friend of mine for a lunch treat. They gave me the wrong ticket in the amount of $ 17.01. Did not tell me they used my debit card for the wrong amount and did not find this out until I looked at my bank statement today. Then they went in and made a reversal for the amount to clear the charge. Then they gave me the wrght ticket to me for $ 13.78 and I added a $ 300.00 tip making it $ 16.78/ Then I checked my online account and found they not only debited my checking for $ 13.78 but also debited my account for $ 16.78 which was the amount after I added the tip. So, I was sebited on my checking for (3) three charges. I called the restaurent and the manager explained that they reslized they had put through an auth. for $ 13.78 and $ 16.78 but only snet one ticket into their office and they the other one would fall off. He NEVER told me about he $ 17.01. I only found out that today when i looked at my checking account. Bottom line...3 charges. 1 auth. posted, 1 dropped off, and 1 incorrect auth. for the $ 17.01 did post and they reversed. What a total joke. THe manager got into this argument with me and said he was sorry and they there was ntohnig he could do. I told him he could call the bank and reverse one of the real auth. and he NEBVER even told me he put through a charge for $ 17.01 for someone else's lunch. I WILL NEVER GO BACK TO THAT PLACE. WE HAVE A TON OF GREAT BURGER PLACES HERE IN TOPEKA AND THIS WAS A TOTAL JOKE AND THE MANAGER IS UNPROFESSIONAL...I DO NOT WANT TO GET ANYONE FIRED BUT THIS MAN TRULY NEEDS TO BE REPREMENDED AND CERTAINLY COULD USE SOME PEOPLE SKILLS... 02/15/12 Visa Purchase (Non-pin) Steak-n-shake Topeka Ks $16.78 $265.96 02/15/12 Visa Purchase (Non-pin) Steak-n-shake Topeka Ks $17.56 $282.74 02/15/12 Visa (Non-pin) Return Steak-n-shake Topeka Ks $17.56 $396.95 $ 13.78 original amount $ 16.78 correct amount after tip $ 17.56 (was someone's elses ticket. So, as you can see...They really jacked this up. When I tried to explain to the man that I was on SSDI and that i could not have pending transactions on my accout as I paid all of my bills online and needed those funds available he said he could do nothing. I called my banka nd they could not do anything. They said when a merchant does something like this, it is their responsibility to calll and give them the auth number to reverse the auth. so the money would be available. I do not know about you but for me, being retired nad on a set budget, it makes it hard on me and sitting here not knowing what is going to post, when and then waiting for paperwofk fromth e bank to do a chargeback tot he company is the BIGGEST hassle i have ever seen for a burger joint....NEVER AGAIN WILL THIS COMPANY SEE ME OR MY FRIENDS IN THEIR RESTAURENT....WHAT A JOKE.............. This all happened in Topeka, KS. on Wannamaker and I-470. DO NOT GO THERE...YOU WILL BE SORRY... | |
| Doug | 2/10/12 |
| Just went to the store at Sunnyside and Pendleton Pike in Indianapolis. The complete exterior of the parking lot is completely covered in trash on all sides of the building and even up in the trees. I took pictures and am sending them to the town of Lawrence. If I worked for S&S or even that store I would be extremely embarrased. Completely pathetic. If there is a regional manager who does site visits and hasn't done anything about this disgust they should be FIRED.... | |
| Caitlin | 2/9/12 |
| My family and myself are regulars at Steak-n-Shake in Sanford FL. But these last few times over the last 2 months we have been the service was HORRIABLE!!!! What I am about to explain is the exact thing that has happened to us 3 different times. We walk in and stand there for about 5 mins as the sign says "Please wait to be seated" after we are finally seated we sit for another 15mins and NO ONE comes over to help us!! We did not even get a drink order in so we got up and walked out and then the waitress and Manager working look at us as if we were rude and an inconvenience!! Are you serious?? One of those times though we did not walk out and after 15mins placed a drink order than waited 45mins for our food which was cold by the time we got it than after wards when we went up to the register to cash out. Another customer was up there complaining on how bad the service was as well. They say its because they are short staffed. But seriously it has been 2 months and YOUR still short staffed?? I love the food but serious the Steak-n-Shake in Sanford FL in the Town Center Mall Plaza seriously needs to get it together. I have heard soooo many people complain about this Steak-N-Shake and there only excuse is were short staffed! Than hire people because that excuse gets old really fast. How do you expect to stay in business when you run a business like this? | |
| Al | 2/6/12 |
| I unsuccessfully tried the drive through in Olathe KS. twice. I should preface this with the fact I dislike online reviews like this because there are better ways to resolve problems, but after reading the onslaught of bad customer service, I imagine my efforts would be as pointless as the others. I love steak n shake and I don't want to see it go away, so I hope eventually someone who can do something will read these reviews and care. 1. First time a half hour after opening, all lights on, no service, no response on the speaker as rain is pouring in my open window. As I left I passed the window, with junk piled up blocking it's use. I imagine there was no intention of serving anyone at that time. 2. Three days later, this time there was a response. After inquiring about a menu item I was given a very short impolite useless response. I waited for a few seconds, thinking, they just .. ? who knows. Nothing. Awkwardness. At that moment, I thought to myself, if this is the service, how good is that food going to be. I drove off again and don't care to return. 3. This is for the Liberty MO location: I ordered a burger, very clearly stating and repeating no ketchup. The thing comes out with only meat, bun and ketchup. The line was long and I had no time to wait so I called and spoke with the manager. The manager offered me a refund, took my name, address etc and stated they would mail me some kind of gift card. Never heard about it again. | |
| Dave | 2/6/12 |
| For the second time in two trips, we were givent he worst service ever. The waitress left her station to work the register and forgot all about us and our food. 45 mintues later another waitress asked if we needed anything, I said our food and she told me that they were busy and I needed to be more patient. She was so young and stupid I could not believe my ears. We finally left without eating. We will NEVER eat at Steak and Shake again...NEVER! | |
| Grandparents | 2/7/12 |
| We attempted to eat at the Crawfordsvillr Steak & Shake this evening. Our granddaughter was served a chicken strip meal. She handed me a piece of chicken and said something was wrong. About one third of the strip was completely raw. We called the waitress to come to our table, and she contacted the manager. We had to wait several minutes for him to appear. He did apologize and told us that another customer found the same problem. He offered to remove the cost of her meal from our ticket. He did not remove the raw chicken from our table. Our onion rings were not thoroughly cooked either. I could actually wring the grease from them. The restaurant needs new management that will teach the workers how to prepare the food. We will never return there to eat, and we hope those who do watch the food very carefully. | |
| stefan | 2/4/12 |
| Goshen indiana steak and shake. My girlfriend ate a bowl of soup and a chicken sandwich and ended up with a severe case of food poisoning an hour to 2 after consuming it. This place is horrible, you best believe i will be filing a case with the health department | |
| ashley | 2/3/12 |
| i worked at the s&s in leesburg florida. i was fired for being in the hospital with the person im the primary caregiver for, i called and let them know and asked if i brout a note stating that i was indeed in the hospital would it be ok. the gm said it would be ok. but apon retuning i was told to keep the note and that im no longer employeed there | |
| Unknown | 1/28/12 |
| The steak n shake in forest park has the worst service ever all employees just stand around its rediculous worst service ppl who havent eaten are walking out.....something needs done ......! !!!!! | |
| Mary | 1/26/12 |
| Sally, the manager at the S&S in Viera, Florida should be fired. She is the nastiest, most rude human being that I have ever encountered. When I took my drive through order back into the restaurant because it was missing a burger and I showed her my receipt. She then told me that the order was correct and that I had simply stolen the burger and put it in my car. When I asked to speak to her superior she threw me out of the restaurant and told me to never come back again. Is there something wrong with this woman? She acted virtually insane. Is the job too much for her. Please fire this woman so I can go back to Steak and Shake! | |
| Unhappy and EX S n S Customer | 1/21/12 |
| So today at the SnS on Lawrenceville-Suwannee Rd in Lawrenceville GA 30043, I watched a manager dress mine and several customers steak burgers without any gloves on. Who knows where his hands have been? I will not be going back there ever again. Yep never all thanks to one jack off who thought it was ok to dress without gloves. | |
| DAVID AARON | 1/20/12 |
| WELL S & S YOU'VE BEEN CAUING MASS MALADIES THROUGH THE YEARS SERVING DEATH FOOD!! ACTUALLY YOUR "EMPTY" FAT-LADEN PRODUCT IS AND HAS BEEN A SHAM & A NIGHTMARE FOR TOO LONG. CANCER, HEART-DISEASE, OBESITY, DIABETES, STROKE, HIGH BLOOD-PRESSURE, MAD COW DISEASE ON & ON ! AMERICANS ARE CONSUMING LESS MEAT THESE DAYS...AND ABOUT TIME! WE GREW UP IN THE FOOD & BEV. BUSINESSES AND ARE PRIVY TO MORE FACTS THAN THE AVERAGE UNENLIGHTENED PERSON. HOWEVER, THERE IS A WEALTH OF INFO AVAILABLE TO ALL. HEY, WHERE'S THE VEGGIE & TURKEY BURGERS? VEGETARION & THE VEGAN LIFE-STYLE IS "IN" AND PRODUCES OPTIMAL HEALTH. CALLED PREVENTION! PLEASE GET WITH THE PROGRAM! HEALTH ! SINCERELY DISGRUNTLED, DAVID AARON, FAMILY & FRIENDS madcowboy.com | |
| Debroah Hill | 1/17/12 |
| I visit a Steak n Shake in I'Fallon IL; and Boi could I say it was the best. It was .nice n clean every server help out each other but I also feel in love with my server I had her name was Danielle Curry and she kept a smiled on her face the whole time made me feel like I was at home and I was just so comfortable. I will visit this steak n shake again | |
| Alex | 1/11/12 |
| Steak and Shake in Richmond KY.has really went to the dogs.For one don't go and eat there Late night because you might get caught in a transaction gone wrong.The African American manager I guess you call it can't work for running out the doors to smoke his pot.I said what the heck Hun lets try and eat there during the day.Even more sickening our poor young server was being followed by A manager named named Chris like A dog in heat.The restaurant was right down nasty unclean staff not all but most.Foul language at the drink station with sexual discussion's.I mean seriously was I at a strip club or family dining.I loved eating at Steak and Shake for years but this new management team is a joke. | |
| Stacy Lewis | 1/6/12 |
| Just made a second visit to the brand new Steak & Shake location in Covington, LA and I can say with absolute certainty that it will take an act of God to get me to spend another cent at that place! My first visit took 40 minutes total to get food and the second over 50 miniutes. I know that the restaurant is new and that people are all excited to try the food to see what all the hype is about, but let's not pretend that this is a brand new concept. Steak & Shake has been around for a while and at this point should have a handle on how to open up a new restaurant! All they're making in burgers, fries, tenders, shakes... What is so complicated? And let's not forget to mention that there are 20 or more employees inside and not one (including the manager) knows what is going on...!!! Save your money and your sanity and visit your local Burger King, Mc Donald's, Wendy's or any other local fast food place!!! You'll be gald you did... | |
| Val | 1/2/12 |
| I am sitting in the Steak n Shake at the Sanford Mall in Sanford, FL. The salad I ordered was watered down, the waitress didn't check on us til the end of the meal, we never got refills on our drink, thw dries were cold, & the cashier was playing hostess, so we had an extremely long wait to leave. The salad was taken off the bill, but the manager never came to talk to us. A totally poor experience. I don't recommend this place to anyone. | |
| Marie | 1/1/12 |
| A friend an I ate at the Steak and Shake on Outer Loop last evening. We both had a coupon for the steak burger dinner with a shake and 2 sides for 5.99. We were ask if we wanted cheese on our burger. We ask if that was included on the 5.99 coupon and she said yes. We then ask which shakes were included on the 5.99 coupon and was told any shake. I ordered baked beans as one of my sides which looked like they had been under the heat lamp all day. The burger tasted like the grill had not been cleaned for awhile. When we went to pay for our meal we were charged 7.49, not 5.99. Seems we were given wrong information about our meal. We were told we ordered a specility shake which cost more and cheese was an extra charge. We explained to the manager what we were told and she said you pay for what your ordered. We have several good eating places in the area of Steak and Shake so we will be eating at one of those in the future. No more Steak and Shake for us and forget the coupons as they have too many loop holes to be worth while. | |
| Mary-Lyn | 12/27/11 |
| If I could give a negative amount of stars for the service and food we received at Steak and Shake in Youngstown, Ohio this evening I absolutely would. There is no management with any type of qualifications that work there. We were seated immediately, never ever did anyone come to our table to take our order, my husband had to go speak to the manager who sent someone over to the table. She took our order, which came to our table completely WRONG and then she laughed and said Oh that could have been my fault. NO MANAGER addressed this situation, you have LOST our business! Not that I think that it will matter but it does to us, and we will let everyone we know they also should not spend money in a restaurant that is run in this manner. Your company sucks! | |
| Stephanie | 12/28/11 |
| My daughter worked at the Altamonte Springs restaurant in Florida. THe place was so unorganized she quit after only 3 days. We are still to this day trying to get paid for the measley 3 days she worked....Ridiculous...just another reason why not to work there. | |
| | 12/28/11 |
| would like to know is there anyway possible to get a steak-n-shake in the Hampton Georgia 30228 area I love eathing there but have to drive 20-25 min to get to one. their is a a lot area ther to build on Please please please look into this . I think your co will do very good in this area . | |
| chuck b | 12/28/11 |
| I have been a constant customer of s&s for 20 years-decatur, ill. The people who work there are among the best. Fast service, courteous and friendly. The store is well maintained and clean. Having said this I am sad to say the food quality has continued to decline to the point that I am no longer a steady customer. A cup of chili is now 1/2 to 1/3 - a bowl is a cup. The meat pattie is pressed so thin its like crispy tissue paper. I could go on but you get the drift. I think the new heads at corp. are raiding an old well established chain for all it,s worth.It started quite a while back. I also don't think they care what these blogs say. Am I after free food No, just good food and being sad!! | |
| Could Care Less To Return & No To Free Food | 12/22/11 |
| Richmond VA Brand New Location Is Horrible! Wait over 55 minutes, Food wasn't able to eat, Lack of Managers communication nor having a clue how to handle any situation(s), bad when other managers put other managers down or have to continue to apologize for thier bad behaviors! When you say or do things that make your guests or children feel uncomfortable it no longer is a place you want to take your family and especially your children. The attitude and how your treated go much further than even how the food is, however the food isn't Anything to brag on at all & honestly don't know why they put two burger places right beside each other and honestly the owners of McDonald's should check into to that cause its not only wrong but know at first it hurt their business just cause we even went there instead to see, but I really wouldn't worry too much cause anyone with good sense and morals will return to McDONALD'S with no problem cause at least they do try to make things better & treat customers & especially children with respect! Here in Va we need to take a stand cause this company doesn't have many stores and this is the first in Va---like this say bye bye As for the full story to what all happened will come out, but for now we have filed a former complaint as well do not feel we can speak openly at this time due to how they retaliated already, however be looking for a much more open update when we are allowed to tell our story. | |
| Terry R. Caldwell | 12/22/11 |
| I just drove 40 miles 1 way to eat at a 24 hour Resturant. And you were closed! Really, your marketing is focused on the 24 hour business model. So.. What should I think? Thank you. Terry R. Caldwell 304-552-4058 | |
| Laverne | 12/23/11 |
| The location at 2700 S Semoran Rd in Orlando, FL 32822, went there at 12:30 am on 12/24/11 and the person at the girl at the window was extremely rude that I would not allow her to serve me if it was the last restuarant open on earth. She needs to be fired, uncaring, rude screaming through the speak and slow. Get a grip steak n shake it's the customers that pay your SALARY!!!! You need to correct hiring low grade uneducated scum. | |
| judy | 12/16/11 |
| Hello I am making a complant on your store in Richmond In. Everytime I come in the restaurant it is alwqays dirty, the restrooms are always nasty. I have a family member who works there, the time u have to wait on your food is absolutely ridiculous. Even if ur only ording. A small soda. The way they treat the employees is sickening. The time on their schedules, is NEVER the time they get off.it is the managements problem.maybe they need to hire more people for the store.the management there is really needss some more training on everything, cleanliness attitudes, r very rude.and take advantage of the stong hard working employees and let the slackers keep slacking. That does not look good for your store.. when someone waits 10 mins for a milk shake, I find that ridiculous. And when someone has to wait on a employee to come out because management will not let them off because other employees are late the management should step up and handle the sit isn't the one who is workings fault | |
| Kristy | 12/18/11 |
| The steak and shake in Machesney Park, IL has HORRIBLE customer service! They also serve old, nasty fries and have messed up my drive thru order numerous times! I do not recommend eating there! | |
| Aaron Novakovic | 12/18/11 |
| Hello I am currently an employee at the Cookeville steak n shake in tennessee I am writing this complaint to talk about the slave labor I have to do I have worked for the past 9 days straight worked late to clean up the store friday then had to come in first thing in the morning on saturday when my manager who makes the schedule knows i will have to stay late to clean because friday nights are very busy for the past 4 weeks iv had to work without a break these shifts have consisted of 8 hours and a 14 hour I refuse to be completely worked to death I go home just to sleep and work then next day everyday for the past week and a half i dont even have a day off scheduled then the manager who came from another store comes in drunk and tells me if i go down you are all going down with me what kind of management is that? sns is suppose to be a CLASSIC AMAERICAN BRAND WHAT IS AS AMAERICAN AS WORKING YOUR EMPLOYEES TO DEATH!? | |
| John | 12/20/11 |
| Was at the Steak n Shake in Mattoon, Illinois tonight. Not very busy but sure slow. We ordered food and shakes. The food came and was eaten but the shakes never showed. The girl was waiting on just us and the table next to us (who were also perturbed by lack of service) was pretty non-existent. We proceeded to check out to see our shakes sitting in the station and half melted. We asked to speak to a manager who seemed a little put out to have to deal with us. We have already stopped dining in Mattoon over the business lunch hour because things are so slow but was amazed tonight when they couldn't even get the shakes to our table. | |
| Danielle Cooper | 12/8/11 |
| I am an employee of a Steak N Shake in Indiana. I fielded off a couple of attempts by a member of management to "cop a feel" and since then I have been given between five and 15 hours a week, doled out in split shifts where I work two hours am off two hours then work two more. They have me driving in today to work for two and half hours. I wont even earn enough for gas money. Steak N Shake as a company may be fine but this particular store is obviously disreputable. | |
| Georgia Girl | 12/5/11 |
| Two workers at Steak n Shake restaurants in Georgia are suing the Indianapolis-based burger chain for allegedly failing to pay minimum wage and overtime to hourly employees. The lawsuit, filed Monday in a federal court in Georgia, seeks class-action status against Steak n Shake Operations Inc. Plaintiffs Justin Beecher and Priscilla Cain are current Steak n Shake employees who have worked in various positions, including as servers and trainers. They claim the company directed restaurant managers to adjust the hours of employees who had worked more than 40 hours a week to avoid paying overtime. I you have not received proper compensation from a Steak N Shake in the United States, contact Diane Cherry, Esq. at (770) 444-3399 today to join this lawsuit. www.cherrylawoffice.com | |
| Worker of steak n shake | 12/6/11 |
| I go too the woodriver illinois steak n shake and i just love everyone there every ones always happy and being friendly makes me go in there and think of them as a family they also make the customers feel like family.. a bunch of hard workers i can give names of all of them just wanted to make it a point to put that out there WAY TO GO WOOD RIVER STEAK N SHAKE YOU NOT COWORKERS YOUR FAMILY!!!! i LIVE IN ALTON AND DRIVE THERE TO EAT THAT SHOULD SAY ALOT | |
| Banned from STEAK & SHAKE | 12/3/11 |
| A young new acquaintance of mine invited me to visit them working at Steak & Shake. Feeling a bit under the weather, and stuck at home all week, I decided to do just that. So, I come in, am warmly greeted and start checking out the menu. I'm not feeling all that well, but am enjoying the company. After a bit of a chat & share of a couple of old off-color jokes with one of the employees, I realize that I don't feel well enough to eat and that dining might make me embarrassingly & regurgitatively ill. I humbly step outside to get some air as it is cold outside, refreshing. I have no idea what time it is other than very late and after midnight. I stand there for a minute or two as two police officers enter the establishment. A couple of people come in from an establishment next door and state it closed and called "last call". I now know it is 2am. And then it hits me - wham! Stomach cramp. Not good. I kindly wave goodbye to wait staff and head to my vehicle to sit down comfortably for a few moments. I start the vehicle and turn on the air, check my phone, take some deep breathes, and then decide to head home. As I am getting ready to back out I notice that I am unable to put the vehicle in reverse as the two police officers are behind the car heading my way. And then here they come, they light up my vehicle and an officer decides to check my driver's license and make chitchat with me. He let's me know that he is issuing a trespass warrant as he's had a complaint from one of the employees.... "Don't come back?!?" I'd given a friend of mine a gift certificate for Steak & Shake a while ago. Good burgers and good shakes. Now an employee decides to make sure I don't spend any money where she works?!? Fine by me. I can do this easily... By the way, that college kid in their trying to earn money for school. She can thank the kind officer for recession & poverty. I'm pretty sure that makes GOOD business sense... No customers, no money. Where in God's name do we find these profit-killing chuckle-heads in uniform?!? Bye-bye Steak & Shake... | |
| Uncle Sam | 12/1/11 |
| To whom it may concern, This past Thanksgiving holiday week I happen to be driving past one of your restaurants when I noticed they were open. I COULD NOT believe this was true, so I decided to take a closer look and in fact there were people working on a day that should be enjoyed with family & friends. I find this extremely disconcerting considering that these people are left to suffer a work day while most of the United States are off work for this day of rememberance. I thought to myself as I pulled through the parking lot, these people have family they could be spending time with & instead they are being made to work at a restaurant which had ZERO cars or customers inside at the time. I also thought to myself, I wonder if the corporate employees or those in upper management were required to work as well. (I tend to think not) Apparantly Steak N Shake has it's priorities completely backwards as a company, apparantly they need a good lesson in company morale & business ethics! I am also quite sure they made the positive numbers we all try to reach in business, but at what expense? To keep people from being around their families on Thanksgiving? I certainly believe that this will propbably will go no further than it needs to as complaints go, but I hope in my heart that someone, somewhere up the chain has a conscience to send this STRAIGHT TO THE TOP! Because if not, Thanksgiving and the holiday seasons have lost and so have the people who are not able to spend this time with the people who mean the most to them. Signed, A VERY CONCERNED AMERICAN | |
| Megan M | 11/28/11 |
| I hate to be writing this, but the Steak and Shake in Clarksville IN is awful at night. I went thru the drive thru and just wanted a simple turkey club and what i came home with was not any sandwhich on the menu. A simple turkey club has turkey mayo bread beacon tomatoe and lettuce....a 5yr old could make this. I came home with a sandwhich with a small amount of turkery no mayo, but instead that orange sauce that they put on that melt thing. No lettuce nasty beacon and the only thing they got right is that i didn't want tomatoes on it. woooooo A for effort (enter sarcasm here) | |
| Nc guy | 11/27/11 |
| I went to the steak and shake in roswell ga and got treated like I was nothing people calling me black boy and the waitress yelling at me as if I was a slave.mangers going out with their workers letting them talk to the color guy like he was not even there wow I said if I didn't order and got my food st that time I would have left someone beds to look into that.thats really miss treatment on a person ment go back there | |
| Jim P. | 11/26/11 |
| Concerning Steak n Shake's TV ad about a broken penguin and bribing children: "what penguin?" equals a "LIE" and teaches children, wrong behavior. Lying, Cheating and Stealing, not only is against the law, it is against my moral code and I "will not patronize" a business that promotes such behavior, no matter how subtle. I'm sure Steak n Shake's advertising staff, thought that the ad was cute, but it is very improper. Children are watching! | |
| Marcia | 11/19/11 |
| Last night (Nov 19, 2011) my friend and I stopped there to eat about 12:30 a.m.... It was horrible. First it took the waitress 15 minutes to even know we were there. Then when she finally came. Then she got our order wrong. We both ordered chili. His was brought a large bowl, mine was brought in a small one. We ordered the same.Then the chili was cold, she even agreed. So, she went and got us more.Then the burgers and fries came.. They were good and right. Well then I had ordered a chocolate shake, well they forgot that. So I got my shake after I had ate everything except a few fries. Then the big factor. The whole time we were sitting there, there was a table of teenager's saying dirty words and JUST talking horrible.. We tell the Manager that was there, he says he will take care of that and he appreciates us telling him that. Oh and all we got off the meal was the SHAKE..So then as we are pulling out the manager is speaking to them we could see him thru the window and they all looked out flipping us off and laughing at us.. He was standing by them laughing himself..What has happen to that place?? Everytime I go in there it is horrible. But last night, that took the cake.I might be old, but I know that isn't the way a business should be ran.And it was the FESTUS, MO steak n shake.. | |
| honest man | 11/19/11 |
| Too all...reading all these complaints has given me indigestion..as a former restaurant manager I can easily say 99% of all of you have never worked in a restaurant...If you did you would not complain about every little thing..Does anyone know what happens to your food if you are complaining? lol...My guess is all or most of you morons are after free food and/or free gift cards..I have seen it before..complain about the meal..get the meal free..call corporate..get more free..all of you make me sick..whats to funny is people keep going back and continue to complain about everything...think about this..i personally have done things to burgers when people complain..once a store knows who you are look out! lol...good luck next time you complain! | |
| KELLI | 11/18/11 |
| WAKE UP STEAK N SHAKE!! I DO ENJOY STEAK N SHAKE. HOWEVER The Steak n shake in Festus Missouri is to BUSY!! They are very crowded all the time. You STEAK N SHAKE Need to BUILD A NEW STEAK N SHAKE FURTHER SOUTH LIKE HILLSBORO MISSOURI. That will eliminate all the heavy traffic at this restaurant. I went last night AGAIN, AND ORDERED BURGER, ONION RING, CHILI AND BOWL OF CHILI. WE HAD TO LEAVE AFTER 45 MINUTES. I AM STILL WAITING ON MY FOOD. COME ONE STEAK SHAKE-WAKE UP. I UNDERSTAND THAT THIS PLACE IN FESTUS IS A MONEY MAKER, BUT COME ON. OPEN ANOTHER LOCATION, OPEN ANOTHER LOCATION. OPEN ANOTHER LOCATION. BECAUSE THIS LOCATION CAN NOT GET CLEANED, WITH ALL THE PEOPLE THEY ARE TO CROWDED. I HATE WALKING IN AND ALL I SEE IS FILTH!!! DIRTY FLOORS, DIRTY TABLES, .. PLEASE DO SOMETHING!! | |
| seth | 11/15/11 |
| I whent to steak n shake in columbia,mo on clark lane they have a very rude manager I think her name is Heidi she chased a man out of the restraunt who was holding a baby she cursed him out and told him she would call the cops on him if he ever came back.I heard the way she yelled at some of her staff one even started crying and she continued to yell there was another time i was there and she threatned to fight one of the employes that she fired she threatned the woman and rushed her out the door with her body. I like going to steak n shake but that woman made me never ant to bring my family back to that place and we.some one needs to do something about the verbal abuse before it gets out of hand and becomes phyiscal | |
| Foreman | 11/11/11 |
| This is the worst employer I have ever had. I have been in the industry for 20 years and this sets a new standard for micro-managed, screw every staff member in the store. The complaints above are not necessarily the fault of the managers in the store. They are strangled from above. I was one of the strangled. The company keeps part of the credit card tips that the customers try to leave for the servers to "pay for expenses incurred". They defend saying it is a "legal" practice. Well SLAVERY was once a "legal" practice. That doesn't make it right, or an acceptable means of business. They are stealing. That is only one example. If you are looking for a career, look elsewhere! | |
| Kathleen Murray | 11/1/11 |
| I usually go to the Ashtabula,Ohio store and have always found the help to be pleasant and helpful. The place is always clean and welcoming. I have also gone to restaurants in South Carolina and have also been pleased with the service. | |
| Jennifer Selanders | 11/2/11 |
| I have worked at Steak and Shake for almost a year until today. For 5 months my general manager has harassed me. Several people have called in more than work their shift and have been extremely late on a consistent level. My general manager has let them get by with it. I have called in because I have problems with my bladder and kidneys always becoming infected which can cause me to get sick, even though I have taken in Doctor Statements and so forth, I was wrote up for calling in. I was vomiting constantly one day and still showed up to work, even though I could not stop vomiting long enough to get in the door to show them that I was there, my step father had called and told them I was vomiting outside in the grass and another employee seen this as well, they told him to take me back home and then when I felt better and went in a couple days later, I was written up. I have always had probable cause for calling in while others call in just because, yet I still have been the only one wrote up. A few months ago we were told that if we could not work our shift to either call in 4 hours prior or to make sure that someone else was covering our shift. I did this yesterday to finish my homework for college classes. A co-worker covered my shift. I went in to work today and my GM sits in the office from the time I get there until we start to get tables. I had two tables I was waiting on and my GENERAL MANAGER wanted me to walk off the floor to discuss yesterday with him, when I told him I had a table I was waiting on, he walked out and gave MY table to another server. He has one employee who can sit in the office while we bus her tables and make sure her guests stay satisfied and many times have completed her sidework while she sits back in the office chatting away. She even sits back there on the clock, when she is supposed to be clocked out, and just chats away, milking the clock. We have brought this to the GM's attention on several occasions and he still lets this go on and won't say anything to her about it. He has put me down and made me feel worthless. He has nit picked me to the point that I dreaded going to work the next day because I knew I would be working with him. Isn't this a form of harassment? I was told to clock out and leave because I told him today that I was going to call corporate on him and file a complaint. I lost my job because I was honest and told my general manager who has been treating me unfairly, that I was calling corporate today. If corporate does not do anything, then I will go to human services and if this does not work better business bureau here I come. | |
| PT | 10/27/11 |
| This is about the current advertising campaign. Did corporate have this receive the green light from the advertising psychologists? Watching the large tear drop suck back into the eye looks like snot. It is so disgusting that my husband and I get grossed out just driving by a steak n shake. We cannot stomach to eat there at all...ever again. This is like the rats on the Quizno commercials a few years back. Totally disgusting. Pancakes, uh...no thank you. No thank you to eating anything there ever again. Just plain gross! | |
| yancy davis | 10/26/11 |
| i live in louisville the bardstown rd location i was given a dirty plate and i made a complaint and called the health dept . the investigater was told by the mrg that she did not know about this claim. i think that i deserved a call . i think a mrg that doesnt know about this she should lose her job. my plate had 2 mustard under my fries and ketup on the side of the plate im eating my fries and i discovered the mustard but the mrg doesnt know anything about this . the server said it loud I NEED A TRIPLE BURGER AND FRIES BECAUSE HIS PLATES DIRTY. THE ASS MRG, AND THE MRG WERE PRESENT SHE WAS IN THE BACK STOCKING I KNOW THAT SHE HEARD MY SERVER YELL OUT. | |
Jack Marlett  | 10/13/11 |
| been a steaknskake customer for over 60 years , and you cannot get a hot cup of coffee anymore, the old time Steaknskake had coffee so hot you had to wait until it cooled down a little before drinking it. the cantor system you have now is not worth my time . please do something about it. its just not one steaknskake its all of them regardless of location. | |
| Lena Miller | 10/7/11 |
| I often purchase food gift cards to give to my friends and family. I have purchased Cracker Barrel, McDonald's, Subway, and several others. I have never had a problem with any of the gift cards not being accepted EXCEPT Steak and ShaKe. I have purchased them exactly two times and both times the cards were refused! Of course this was quite embrassing for the gift receiver as well as myself. There must be aproblem with the gift cards. I want to warn anyone who purchases one, be sure to keep your receipt and give it to the gift receiver. As for myself, I am not buying any more. There are too many other restaurants available that do not present a problem. Steak and Shake has lost my business. | |
| Sharon Laureti | 10/2/11 |
| I would give less stars if there was a choice. I can tell by the rest of the complaints that this is probably going to fall on deaf ears. It's obvious this company does not care about what their restaurants do. It's a shame because you have a good product but unbeleivably poor management. I generally do not go to the steak and shake in LAKELAND FLORIDA if I am in any kind of a hurry because they are so slow. I mean u make burgers and fries, it's not rocket science!! what takes so long? Well I thought we were covered we had about 45 minutes well boy was I wrong. We left without getting our food, had to make a quick stop at McDonalds to feed my grandson so he wouldn't go to bed hungry (this was after church on a sunday nite)I did go to bed hungry. That is the final straw with this place. I've had other problems in the past. I've worked at many restaurants in my life, I can truthfully say none with the lack of organization and bad management as this restaurant. There are people running around everywhere and it is the worst place for service I've ever seen. I could have gone to a steak restaurant and been served faster than this. I will never go back | |
| Billie Miles | 10/2/11 |
| My daughter@I went thru the drive thru.Special Steakburger fries@ soda.Buns soggy/fries bitter(Oil was too old).The only thing I can't complaine about is the soft drink? Very dissappointed,one thing I could always count on was your great fries,You had the best fries in Butler County(bar none)WHAT HAS HAPPENED TO YOUR FOOD? Or is this just the drive thru? Main Street Hamilton,Ohio 45013 You no longer have my business Oh @ excuse me,do you no longer put napkins in the bag? | |
| Ken | 9/28/11 |
| Poor place to work!! They do not pay you for all your hours worked and when you ask a manager about it they say they don't have time to go back and look up your hours and that you are just out of luck! I will be telling everyone and posting comments everywhere possible to tell people not to work here and for that matter don't even eat there if this is how they treat their employees. | |
| Eric Villarreal | 9/25/11 |
| my fiance has been working at steak and shake since mid august this year...she has worked over 80 hours as a server and making few tips. she once worked an 8 hour work shift and make 6 DOLLARS IN TIPS!!! she told the manager Ila at the larkin Joliet store that she is supposed to make 6.50 working the overnight shift as per the employee handbook.. he said he was giving her 8.25 an hour. ok so payday finally comes and she checks her card givin to her by the company and her pay is JUST OVER 200 DOLLARS FOR 80+ HOURS OF WORK!! so she tells Ila with nothing being done about it she goes to payroll corporate and they promise to fix it.. Ila finds out what happened and fires my fiance from her job..now mind you we have two babies and trying to get a place of our own... he specifically fires her for "going over his head" saying "im your boss and this is MY store" she asks him "then your telling me i CAN'T call corporate?" he says "NO!" so she asks him to come back cuz we REALLY NEED THE MONEY..so she goes back and she checks her times today 9/25/2011 and she worke 2 days ago for 8 hours overnight and is working today 5-12 and she just called me saying that Ila has manipulated the times and she only has 1.75 hours on her timecard for this week!!! i dont know WHAT to do we have called corporate and i dont know what legal action to take im just saying if your considering a job at steak and shake on larkin in joliet...for your sake.. RECONSIDER!! | |
| Food and Service | 9/24/11 |
| Fool me once shame on you, fool me twice shame on me. Second time they have failed but I have learned my lesson between services and the food. We were a table of four, we ordered four guacomole hamburger, we recieved four burgers without guacomole. we asked the waitress for the guacomole and she returned with four small sauce cups with guacomole, the guacomole was black. we told the waitress the guacomole was old and she yelled to her manager "they are saying the guacomole is bad". manager came and told us it was not bad, that it is made fresh every morning. it was midnight!!! morning was over twelve hours and she stated that because of the heat from the kitchen after we continued complaining we told her that we should not be charged for the guacomole which then the supervisor said ok.what really upset us was how the manager was rude, what happened to customer service. not even an apology until we went to the cashier. we then had to explain everything that happened to Operations when the waitress did not explain why they were deducting the guacomole in which he also that it was there since the morning. I have definetly learned my lesson, you cannot play with guacomole .. I wonder how many other old things we eat that they claim are "new" just because they are hidden under bread... | |
| | 9/23/11 |
| I just got a job at steak and shake in northeast ohio. I was hired as a server and told i would receive minimum wage, plus tips. I have only been there for a week, and have not been allowed to keep any tips. The way they get around this is by not letting you take care of a table on your own. If you seated them, took their order and served them, they will walk up to the table once to ask how the food was, then tell the manager that I was the one who helped them. They would not put my employee number into the system, so I was unable to ring anybody's order in without asking someone else to use their id, and if the customer paid with credit card, thew tip would go to whoever's id I had used. I have 4 years experience serving and have never seen such disrespect to a server until I joined this place. | |
| Carin Markham | 8/9/11 |
| I am not too surprised to see that comment about Sandra at the Casselberry Florida SNS. That was a true and very clear description of just how nasty Sandra truly is. Over the years I have seen good waitresses that fat slob is jealous of get fired because of the lies and rumors she spreads. I stopped eating there because of her. | |
| G_in_NC | 8/11/11 |
| I went to the Gastonia NC steak and shake. I went to the drive thru one time and ordered the scrambled eggs with bacon. The assistant manager said you have to come inside to order that. What they sell breakfast at the drive thru but if I want eggs and bacon I have to come inside. The assistant manager is black and everyone cooking and working the drive thru were black, Are they doing this because I am white ? I know I ordered something different. And they were laughing and jumping around, I went their about 4 weeks ago, The same people were working. I ordered a burger and when I took it out of the wrapper it was soaking in grease. Its like they poured an ounce of grease on it. Also I started itching real bad for like four days. One week later I ordered a burger told the girl what I wanted on it. She repeated my order. They were laughing and acting stupid. After I got home took the wrapper off and it was soaked in mustard and ketchup which is two items I didn't order on my burger. It had so much on it that the bun was soggy. I took the burgers off and put them on a new bun and ate it. 15 minutes later I was itching. I like Steak And Shake....But I will never go BACK Unless they get rid of the manager and the rest of the employee's he has hired. Thinking about sending this too an attorney. Its sort of like the Dominio's pizza employee who was putting stuff on ppl pizza, and sandwiches. It is a felony to put something on or in food. I lived in Missouri for a while and never had nothing but good service. Gastonia NC store was okay until they hired this Manager or assistant Manager that works between lunch time and 4:30pm he has hired nothing but ppl who act immature like himself. If they cannot act like adults and stop playing games with customers food than they do not need to be working their. | |
| Steve G | 9/18/11 |
| The steak and shake in Ellisville MO us a joke and disaster. The manager Tyler is an incompetent idiot. After waiting 30 minutes for food this morning they were out of butter pancakes and shredded hash browns. He looked at me like I was stupid fir walking out. This is the second and last time I have had problems with there poor service and food. Where do they find their help??? Stay away from this steak and shake | |
| Don R. | 8/20/11 |
| I used to be a S-n-Shake Asst. Manager and I visit the S-n-S in East Peoria,IL. I went in there this morning for the all you can eat pancakes and when my food finally came it was only 2 pancakes instead of three that they start you out with and they were overcooked and when I informed the waitress about this she did nothing to correct it. And all I kept hearing the waitresses talking about was that some other employees had called off work. Why not focus on taking care of the customers that are there to the best of your ability. Also while waiting for someone to bring my coffee(which took ten minutes) a woman who was a manager I presume came in and started helping to cook the food. She used hand sanitizer and put gloves on but why does she not have to cover her hair. Watching her flip her head around up there over the grill made me not want to eat. Cleanliness and a sanity work area was always a must that I can remember when working there. Other things I heard from customers while there was them asking if others at tables if they had even taken their orders yet and how long they had been there already waiting for service. | |
| Robert henning | 8/21/11 |
| I was at steak n shake in mooresville nc n the mngr was really wired acting n lookung I suggested she take a break I will not repeat her response does you guys let anyone become management I got her full name from a sever n looked her up maybe you guys should do that also may I say the mug shot says alot never will visit that store again her name was stephanie fuller steak n shake should b able to provide better mngmnt drug test or better background checks hope u guys take this in consideration | |
| AUSTIN | 8/21/11 |
| I am a fellow employee at steak n shake in pickerington ohio. Today i was scheduled to work at 4pm until 10pm. i went in as usual and begain my duties on drive thru. about 2 hours into my shift my manager came to me and rudely demanded me to wash dishes. at the time i was serving a customer and picking up after HIS mess in the drive thru station. i tried to explain that i was busy and that i would go wash dishes after i was finished with the customer. he rudley told me to stop argueing with him and to do what he said. so i did. while i was doing that he pulled one of my fellow employees to the office and begain saying that i looked, acted, talked and WAS garbage. he also said that he was sending this garbage home (referring to me still) and that she needed to fill in for me. then he came to me and told me that i needed to clock out and leave immediatly. after that i demanded to talk to his boss and the owner of the store and he rudley refused, continuously demanding for me to leave the store. after arguing back and forth for about 5-10 minutes, he finally agreed to call them. after i talked to his boss a meeting was scheduled for weds. that week and then i left. i was completly offended by his comments and by my understanding managers should NEVER talk rudley about employees to other employees. thats highly unprofessional. once i was leaving he pulled that same employee back into the office and continued to talk badley about me. i kno this because that employee told me everything that he had said. i am in disbelief of how i was treated. no one should have to deal with a situation like this in their own work enviornment. situations like this have happened more then once. | |
| Tracey Kramer | 8/22/11 |
| We went to Steak and Shake and purchased four shakes, one of them being a butter pecan shake. I started sipping the shake through a straw, and then attempted to eat some of the nuts on top of the whipped cream. When I crunched down, I noticed some of the nuts did not feel like nuts. I spit the nuts out in a tissue and noticed clear pieces of glass that had been laced all inside my shake. I became upset and did not finish drinking the shake for fear that I had swallowed the broken glass. We immediately phoned Steak N Shake and they were apologetic and refunded our money for all four shakes. They claimed they got rid of all of their ingredients to guard against more glass entering anyone else's meal. | |
| Gastonia NC | 8/24/11 |
| I ate at the SNS Gastonia NC if you are not a colored person than forget about good customer service. I ate their about 4 weeks ago. My burger was soaking in grease. 5 minutes after eating the burger I started itching really bad stomach started to hurt. I did not think a lot about it. One week later I went to the same SNS ordered the same thing. With tomatoe,mayo,pickle's,onion's. After I got halfway home I decided to pull over to eat. The bun was soaking in ketsup,mustard it's like they poured a half bottle on the burger. I also did not order it this way. Before I finished eating the burger I was itching real bad on my arms, Stomach started to hurt and since the pain has moved to my lower right side. And I have been having real bad sinus and allergies problems sneezing. It's like I have a real bad infection again this started after I ate at this SNS. When I paid and received my food the same people were working colored girl working the drive thur, Colored guy cooking and the assistant manager was colored guy in the kitchen. They were all laughing and acting unprofessional. The girl taking my money was laughing so much she had to close the window and was talking to the cook and manager. She did not want me to hear what was been said, Never will I go back. Everytime I have been there only a few customers are their. Now I know why. | |
| College Student | 9/1/11 |
| The Page Field Store in Fort Myers, Florida will fire any employee who decides to go to college! Florida is a right to work state...if you do NOT understand the concept it means any employer may fire you at ANY time just because they feel like it!!! Hope you guys at Steak-N-Shake like negative press! Steak-n-Shake is anti college student! Don't believe it find out for yourself!!! | |
| Justin B. | 9/8/11 |
| Steak n' Shake takes 25% of my paycheck in taxes. how great. and we have to even sign up online with this foreign payroll company and also for even our pay stubs. 1/4 of my hard earned money is being stolen from me. granted I am always going to have to pay taxes but i thought in Missouri it was only like 8%? correct me if im wrong | |
| Past Employee | 9/8/11 |
| Steak N Shake IS the worst place to work. I worked for them for over 4 years, they took away all benefits, and any extra way to increase ones income. After 4 year and learning all of the positions I was still making minimum wage. The managers, and even the CEO could care less about their employees. I was told that we had to pay for all food and drinks while working. Payroll was changed from checks to a debt card which costs money to use. Health codes are only enforced when big wigs or state officials are there. Oh and the servers are charged to receive all of their credit card tips. Since I have been let go, and I am FIGHTING to get unemployment, before being fired I was told that management would do anything to get rid of me because they just did not like me. Please everyone I would love to see them go out of business ASAP, and I think they should be investigated for everything from food handling, to employees rights | |
| muamerhasecic@aol.com | 9/10/11 |
| I did a small experiment there days three orders same stake and shake. 1st day Dbl stk burger with American chese 2. Day Dbl stake burger with pepper jack chesse 3rd day dbl stk chesse burger sub pepper jack chesse Result Day one and day two I paid same price Day tree about 50 cents more with tax Asked mng why said that's the way it is set up 50 cents won't stop Mr from coming to stake shake but I fell there is somethin wrong here I think there should be a button on register that subs chesse with no extra charge Wouldn't you agree thanks | |
| Shirley | 7/7/11 |
| Last evening we purchased an order from the Steak n Shake in Eureka. The double steakburger was 1 1/2 meat burnt. It was so bad my dog refused to eat it. It seems the steakburgers are getting smaller while the prices or getting larger. They are just thrown together and sometime accidently hit the bun. We are regular customers or should I say were???????? I feel when you go through the drive thru, nobody cares because 9 times out of 10 you don't return to complain. YOU just don't RETURN....... | |
| gary smith | 8/8/11 |
| I HAD BREAKFAST AT YOUR STORE IN BEECHGROVE INDIANA YESTERDAY MORNING AND THE FOOD WAS GREAT BUT THIS STORE ONLY HAD ONE GIRL WORKING TABLES AND I WAS UNABLE TO GET A COFFEE REFILL. THIS WAS MY FIRST VISIT FOR BREAKFAST AND MY LAST. SERVICE HAS ALWAYS BEEN VERY GOOD WHEN WE ORDER FOR LUNCH AND I LOVE YOUR FOOD. I PAID ALMOST $15 FOR TWO AND WAS UNSATIFIED WITH THE BREAKFAST. I AM NOT LOOKING FOR FREE FOOD AS I AM ABLE TO PAY. EMPLOYEES WERE ON THE BARSTOOLS TALKING TO ONE ANOTHER AND JUST NOT DOING THEIR JOB. | |
| J Butch | 7/10/11 |
| I have been loyal to steak and Shake in Columbus, In. since it came to Columbus. Today, Sunday we went for breakfast and were promply seated, after that we recieved no contact. There were a few people in the restraunt but ther was also plenty of help. Needless to say after 10 min. we got up and left. Do'nt know if I will return. | |
| Concerned citizen | 8/6/11 |
| I personally know that Steak N Shake employees and managers indulge in drug activity both purchasing and consuming while on company time. One mngr was stealing money from the register to facilitate their drug habit. Once I turned them in and they were fired I am now discriminated against because the remaining staff were friends with said offender as well as being involved in the theft situation as well. Now I work in a hostile environment with mngrs and employees who want to see me quit or get fired and are aggressively pursuing anything they can to remove me from employment. Nice way to treat a good employee who wants to do the right thing...stealing for drug money is wrong so...why am I the bad guy? Because everyone else is doing it too....lol wow what a world! | |
| Paula M Greenwood | 8/7/11 |
| I have been frequenting the Steak N Shake on Phillips Hwy in Jacksonville, FL for the past 3 months. I work right aroung the corner, so it is very convenient. Dining there is always a pleasant experience. I went in today for my lunch hour and had my family meet me there. When I told my server, Stevie, that it was my lunch hour, she went through extreme measures to assure that our food was out in enough time for us to enjoy it and for us to have time to talk with one another. Day in and day out, the people in the Avenues Steak N Shake are very accommodating and friendly. It is my pleasure to recommend this restaurant to all and want to thank each and every one of them for the continued, great service. | |
| kamora | 7/12/11 |
| I work at steak n shake on roswell rd in Sandy Springs GA I know our service is poor because the management team suck,One of the Mgrs is 21 smoke and sell weed on the clock pocket money not recording the sales but prepare the food corporate needs to come in and revamp the entire mgmnt team. | |
| todd lee | 7/12/11 |
| I go to woodriver illinois steak n shake all the time I love the whole morning crew they all make me feel very welcome i give everyone a pat on the back!!!! i think the managers need to tell all the workers they do one heck of a job and keep up the good work!!! Thank you your friend Todd Lee | |
| Boo Boo | 7/14/11 |
| We love Steak & Shake, but I'm going to check their rating out the next time we go. For those who have worked there, why didn't you learn how to spell the name correctly? It's not "Stake".......for goodness sakes! | |
| Debbie Oxford | 7/15/11 |
| Just a note that on July 3, 2011, I visited a Steak n Shake in Mooresville, NC. There was a lady sitting at one of the booths with a dashound in her lap. Not sure if I will ever eat there again. I know you can't refuse a seeing eye dog but this dog was far from one. She had it wrapped in a blanket but it's head was out laying down on the table. People were looking at her and just couldn't believe the staff let her stay with the dog. | |
| Leon Thompson | 7/17/11 |
| We visited the Steak and Shake at Mt Zion Rd Morrow, Georgia today 07-17-11 at approximately 7:00 pm. The service was absolutely the worst I have ever seen. I have visited this Steak and Shake for several years and was appauled at how nasty the floors were. The waitress was incompetent with an attitude and we had to keep repeating our order. It took an eternity to get our food and when it was bought to our table the orders were wrong and not even close to what we ordered. To make matters worse they took even longer to bring my daughter a bowl of chili! The people around us came in long after we did and had finished their meals paid and left and we were still waiting for our food. The manager acted irritated that I came to him for assistence. He said I should let the waitress handle the problem I informed him it took forever for his waitress to do anything and we were not happy. To my amazement this manager did not even apologize for the poor service and did not seem to care at all. My wife is an attorney and she was furious at how we were treated. She said she will never visit this Steak and Shake again. We have been going to this Steak and Shake for probably 20 years but we will not be returning. UNHAPPY CUSTOMER IN MCDONOUGH, GA | |
| Susan Barrett Carter Finazzo | 7/19/11 |
| Steak and Shake on 192 in Kissimmee FL. Walked in and the restaurant was half full and half the tables were dirty. There was a girls soccer team ahead of us and we were told that they had been waiting almost an HOUR when they finally were able to place an order to go, while we waited behind a couple who had arrived shortly before we us (They eventually left). A bus person spent 10 minutes clearing off ONE table, while the remaining employees visible stood around and watched as several more groups of people arrived behind us. No on offered to seat us, no one even acknowledged us. I asked the woman working the cash register for the manager she said she would get him. She never did. I went to the wait station and told the bus person that I wanted to speak to the manager. He said "gladly" and hollered for Joe to come out. Joe did not come out to see me, instead he approached the register and huddled with 3 employees, as still more people entered the restaurant. There are still 8 dirty table that I can see, and at least 5 employees just standing around. When I confront the manager he tells me that he is just one person and he was doing inventory and now helping a customer at the register. I asked why his staff isn't doing anything and he says he only has 2 people working the floor (There were 3 people in the kitchen area, 3 people working the registers, one bus person and 3 other employees just standing in the wait station area. . . and one person I could see behind the "employees only" door). His demeanor was arrogant and completely unprofessional. I had to leave this establishment because my anger was growing, and it was clear that nothing I had to say mattered to Joe. He clearly has NO managerial skills, nor does he care about his customers. You also have a staff unwilling to see to the customers. Not one employee made any attempt to clear any of the tables so that the, now trailing out the door, line of potential customers can be sat and served, until after we followed the couple who were in front of us out the door. Just awful. I'm guessing after seeing 2 parties leave and one large party decide to get their order to go, SOMEONE realized that meant money out of their apron pocket! I will never walk into that location again. And I will tell anyone who will listen to me, how horrible todays experience was (7/18/11 3pm EST). Should anyone actually care I can be reached at 407-973-4620; paramedsbc@yahoo.com. It will be interesting to see if posting this will have any impact. | |
| Norma | 8/5/11 |
| Read alot of the other posts. I must agree with the past employees. Is a very poor company to work for. Nothing you do is appreciated. I fell in the freezer and was hurt. Tried to work, but they did not abide by my doctor's limitations. I am 54 yrs old and was told by a manager trainer who was 20 to "suck it up!". I was not supposed to use my left arm/hand. When I went to work I was expected to put a glove over my splint and dress the burgers and operate the fryer. Was even expected to take out the trash. Also, had the same experience with the clothing. DON'T ever apply at this company. I now have an attorney to pursue this matter. | |
| sue | 7/24/11 |
| memphis tn/service wonderful...the manager at 11am shouldn't be a manager. Only whene his manager is in from corporate does he talk to the customers. HE LETS ALL THE EMPLOYEES do things. It really makes my husband and I don't want to go there but, the food is wonderful and the staff is friendly. He never ONCE says hey there or bye ya'll. Just thought that I would let corporate know. Especially when you have come out of church and you are in such a good mood and try to say say hey...and we are ignored. It's not right. please say something to this manager. He's the one in the blue shirt always. thank you..... | |
| Un happy SnS employee | 7/24/11 |
| I've worked at SnS for about 3 years (this is the olny job that works with my school schedule). I've worked in pretty much all of the SnS's in the Atlanta group. Working at SnS is probably the worst thing anyone can do. They have no respect for their employees at all. The kitchen staff can barely speak english, management are complete idiots. It's awful but the worse thing....I thought that it was illegal to NOT pay time-and-a-half once a worker has completed more than 40 hours in their work week. Well not SnS, they pay us our regular wage. Managers go to the back and constantly change wages and change hours to make their labour look good. SnS doesn't care if you have a life outside of their business you still get called in on your off days. If you're lucky enough to have off days anyways. As many people posted above they talk down on us like we're nothing. And people wonder why servers are so rude? it's cause management treats them like crap!!! In addition to not being a great place to work at, SnS doesn't not comply with current laws at all. they are always hiring illegal workers cause they work "harder" than the rest of us?? I think not, but they don't gripe when they come in making 7.25 and hour for 8 years! Unfortunately I don't think that no one can do anything about that. This business will always be like this. I hear the corporate store is better to work at though, maybe I can get a transfer in or something. | |
| Bettie | 7/25/11 |
| I went to the Steak n Shake in Aurora,Ohio on July 22,2011 around 5pm. The server was a thin blonde haired girl and she was very rude. She rushed us while we were eating, and asked my mother while she was still eating if she wanted a box. We never requested a box. She gave us our bill and pointed to the register and told us to go pay over there. The new manager there was stalking and looking at the table the whole time we were there. As we got up to pay he ran to the register, like we were going to do a dine and dash. It made me wonder if any Black people came there earlier in the year and did this, so they were at a RED ALERT on Black people. At the time of our visit we were the only blacks eating at the time, and no other tables were getting the same rude serve as we did from blondie. I spoke to another manager the next day and he informed me that this was not the case. He knew who the server was and stated she was there for 3 years and how they hire blacks there, but I knew the manager was going to defend the staff no matter what. I guess I will never revisit this location again. It's a burger place not a 5 star 100 dollar a plate restaurant. | |
| Crystal Long | 8/3/11 |
| I go to the Steak N Shake on Doorthy Ln, In moraine in Dayton, Ohio. And I have noticed that there is one employe that works there that all the other employese were treating her badly, I even seen there manager her names LINDA she also treats her unfairly, I want to say the females name is Katlyn, They talk down to her I just don't think you should have people working for you if your going to treat them that way! My husband has also eat there and ask on of the guys there why she was doing all the dirty work and his responce was I am making her, I think that someone needs to do something about this. Because what is going on at your store in Moraine Ohio is not fair to the employes! | |
| Lynn | 7/27/11 |
| Been working at steak n shake for three weeks now and have not recieved a paycheck... Someone tell me why if the man running my store is not competent enough to take care of these things why is he still running it.... | |
| Brandy | 7/28/11 |
| The Steak and Shake in Morrow, GA has the worst service of any restaurant I have ever been to in my life. You would think that by all of the reviews they have recieved, it would be different. They are always understaffed, every employee always has an attitude (including the managers), the wait to just have your order taken is about 30 minutes. Once you actually order, they don't bring your food until about 30-45 minutes later. I asked the MOD for the district or corporate number and with an attitude he stated that he would have to go to the office and get it cause he didnt have it right there at the register and he had other people to take care of. All he did the whole time we were there was stand at the register, whether he had a customer or not. I walked out the door while he was still talking to me with his rudeness. While we were ther at least 6 other parties got up and left while waiting to order or get their food. I will not be back for a very long time. | |
| Sheila Spivey | 8/1/11 |
| A friend and me went to your Steak and Shake in Huntsville Al this morning. We decided on the bluebery pancakes. They were overloaded with blueberries which made them so sweet that were inedible. The waitress asked how they were and we told her they were way overloaded with the blueberries and to sweet to eat. She said I saw the cook making them and wondered about that. We go to register and the Manager took our money and asked about how the pancakes were. We told him the same thing. He said "Sorry" and also said he saw them being cooked and "wondered" about the amount of blueberries being put in. He did not offer to make it right. It is not the $3.99 obviously but the lackk of customer service on an item that was inedible. Will be my last time there. | |
| charles actipis | 6/23/11 |
| I work for steak and shake for about 8 months and the cook hits me all the time named nemo the waters text on phone all the time and make me do all the work and when i tell them they got a table thay act like that cant hear me and today danny training to be management wonted to punch me im mad and joe does not care i told nick im a very good worker customers say that finally got a good worker we will talk later | |
| brandon nelson | 6/24/11 |
| I live in moline they said they would replace our order and said next time it would be on steak and shake . Everytime I go there it's between 1 and 2 am cause me and my girl friend work late. The reason they said they would replace our order is cause one of the burgers was way under cooked... And everytime we go there they always forget something we order cheese sauce they forget it . They can never get our order right . Either something need to be done about this or I will no longer go there . On a average we spend between 20 to 35 dollars when we go there. And the worker that said he would replace are whole order is actin like he won't cause a manager is questioning him about it. The workers name is Justin. So if you want to keep us as a customer I believe I should get 2 or 3 free combo cards . If ur gonna mail them out my address is 3313 69th ave moline 61265 | |
| carl coleman | 6/25/11 |
| your latest tv commercial is in poor taste. teaching children to keep quiet when dad breaks something by taking them to steak n shake, not good. i like steak n shake. | |
| mackenzie | 6/27/11 |
| i came into steak n shake for lunch on a saturday. the server who i usualy get didnt seem to happy to server me as she usualy dose. i asked her about whats going on and she almost started crying. she tells me she feels all she dose is work and she dont feel very apeciated. i am very concern for her mental and phisical heath. | |
| John Cantrell | 6/10/11 |
| We like everything about your restaurants; Good sandwiches, good service, good atmosphere and good prices. The only thing I wish you would do is have a choice of fries. Why not have regular size fries and steak fries as well as your regular "girly" fries. | |
| Matt Alexander | 6/11/11 |
| I recently went to the steak and shake in Greenfield, Indiana and found that their service was absolutely horrible! This week i went to the drive-through window to order two shakes,they said over the speaker that it would be a minute(without welcoming me to steak and shake). I waited for ten minutes without being helped before i just drove off. I came home called the manager and complained, he said that they were really busy and that I should come inside. And then I thought why then do you have a drive-through window! Without the manager apologizing i hung up!! A few days later i went back( this time to order inside ) a shake and two cherry sprites. believe it or not i waited a full twenty minutes ( which I timed) their service is Absolutrly,Positively,HORRIBLE!!! | |
| Don Donoho | 6/12/11 |
| Walked into the stake'n shake on bardstown rd at the watterson x-way in Louisville, KY. The man behind the counter said "HI welcome to stake'n shake please sit anywhere you like". Didn't appear to be too busy, 15 minutes later, I walked to the counter and helped myself to the menus so we would be ready to order. 10 minutes later, a waitress finally showed up to take our order. In the mean time, other folks were being seated, waited on and receiving their food. 20 minutes after ordering (almost an hour after walking in) we walked out with-out eating. Several other customers had experienced the same issues we did and also walked out. The restaurant lost a lot on money this day. We normally go to waffle house. So sorry we strayed. | |
| mr. bulance | 6/14/11 |
| i use to like working there. for the past 2 years things have gone down hill. my co-workers have no idea what there doing. the service is slow. after i quit or even get fired (whatever happens i dont care) i would tell everyone what i think of them and never return. | |
| kenneth harmon | 6/15/11 |
| service was slow food was not to bad , but hash rounds tasted like cooked in old oil. forks dirty, trouble geating order right. i have always enjoyed eating at stake n shake but no more at the store in new castle in. this happen june 10 at eight thirty am. thank you. | |
| cornholio | 6/16/11 |
| steak n shake needs to enforce that they have a no loitering policy. a girl who use to work with me there came in to talk with antoher girl who still worked there. i told her if she is not there to eat then she needs to leave. the other girl is there to work not socilize. | |
| billy rome ga | 6/7/11 |
| service is terrible here food is terrible here place is filthy | |
| Melinda C | 6/4/11 |
| I worked at Steak and Shake for over a year and let me tell you not only was I harassed for most of the time by the Manager Kim Martin but I was also forced to quit. I called and left messages with corporate Human Resources and got no return phone call, I also sent an long explanatory e-mail about everything that I had to endure being 33 years old and having to deal with threats of getting my butt kicked because I'm not fast enough, or coming to work to be sent home because the manager doesn't like me that day...The Steak and Shake at Clarksville TN is a complete nightmare to work at, Managers cuss at the employees and get away with it the General Manager quit the District Manager quit all because it's a terrible place to work at...TERRIBLE! so glad I was only working for extra cash and not relying on this job to pay the bills...truly blessed to not have to work in a place as unprofessional as that Steak and Shake and for me to seek help from Human resources and basically get the door slammed in my face is quite a pathetic showmanship of leadership, you can't have happy employees if you ignore them no wonder employees act with poor work ethic and morals....oh and if you get into a relationship with one of the managers your sure to get a raise and a promotion status quick. | |
| Charles T. and Allie G. Clark | 6/5/11 |
| My husband and I just returned from having beakfast at the Lake City, Fl. restaurant. The service was good, the food very bad. The glass was dirty with debris in it. The eggs we ordered over medium came out hard, dry, and brown. The waitress apologized and had them replaced. The replacement eggs were not cooked, the white was runny. The biscuit was hard and dry and the gravy was cold. We complained to the manager and his comment was, "sorry about that". We will not go back and will inform others of our displeasure. The cook needs to be retrained because he obviously doesn't know the difference between raw, medium and well-done.- | |
| anonymous | 5/25/11 |
| saw the manager at Sullivan,MO tonight smoking and drinking hes such a piece of work !!!! | |
| Lynn Rome, Ga. | 5/28/11 |
| Will never return to your Rome, Ga. store. Rude serverrs and hostesses. We were there Friday May 27, 2011. Hostesses were doing nothing, servers goofing off. There were 15 of us and we were going to leave. The only reasin we stayed was because the male manager on duty. He made us feel welcome and important. We sat outside and watched him have to do their work. We heard almist ever customer complaining to each ither as they left. Saw people waiting for food. Saw him deliver food.. Loiked lik he was the only one working That was our third and LAST visit. Sloppy lazzy staff, | |
| Michelle | 5/15/11 |
| I was very upset by the fact that steak n shake is advertised as a family restaurant when they don't accommodate baby seats! I have a 4 month old son and had to jam his seat into a Booth. There were high chairs but was told that I wasn't allowed to put his seat on it because they will not be responsible if anything happens. This will be my last time visiting steak n shake due to the fact that I can't bring my baby here. I was offered to put him on the floor or on a table. This is very upsetting and very poor customer service. | |
| anonymous | 5/18/11 |
| working for Steak N Shake Moline, Il is an even bigger joke...the 30-something year old restaurant manager is dating at least one employee. The list goes on with that location let me tell you! | |
| DM | 5/18/11 |
| Employees are treated very badly too. The Brooklyn, OH Steak N Shake is not only dirty but after my spouse had surgery my manager asked me to have him go get her Taco Bell for lunch. Of course, I said no because of the surgery but she threw a big fit, made me do extra work, ignored me forever, and didn't allow me to switch to my new shift as I was previously sappost to. She was always doing things to the employees. The place is pretty dirty too by the way. | |
| anon | 5/1/11 |
| I have worked at this steak n shake for 3 years now and i am finally fed up with the poor management that i witness everyday that I work. The list of unprofessional acts that I witness are countless and I have a hard time even gathering my thoughts as to what I would like to make known... First and foremost, I am unhappy with the fact that one of our newer managers(who is not even capable of performing some of the basic positions, much less training people) has recently taken to following one of our 18 year old servers around and grabbing her butt and flirting with her while avoiding his duties. The first time I witnessed it, I thought that maybe I had just seen it wrong out of the corner of my eye, but a few days later I saw him do it again. What shocked me the most is that the rest of the management staff acknowledged that they know hes doing it!!! My jaw is still dropped that a grown, married man with kids would even sink that low and that other managers would turn a blind eye to it. I am also unhappy with the way the other employees are treated. After working along side some of them, I know the most about how lazy and unhelpful some of the other minimum wage employees can be. However, even thought I am usually very frustrated with the employees, I would never treat them with the disrespect that both the store and corporate management use. Their idea of employee management is breathing down someones neck, while threatening their jobs and turning them into a nervous wreck or just plain out insulting them to their face and to other employees. The work environment created there is very hostile and instead of being a team, we all look out for ourselves. An example that happened just last night would be just a glimpse into their superb management skills Ex: It was prom night for two schools in town and therefore one of our busiest nights. During a small slow period in business, waitress was told she could take a smoke break after cleaning the dining room. She had been having a rough night as it was prom night and very busy. When the dining room was clean, she asked his permission to step out to which he said it wasnt clean enough. She was obviously frustrated and made a comment without using any profanity that it was never clean enough to have a break. He was offended by the comment and took her to the office to speak about it. So far, it had been handled fine, but the situation was then escalated far beyond where it needed to go as the manager went around telling everyone in the store that nobody would be allowed smoke breaks and that the waitress was the one to blame for it. Then being that he was the only manager on duty, he decided spend the next hour on the phone with the GM, while trying locate ohio state laws about smoke breaks just so he could walk around the store and tell each employee individually that it is his choice whether or not we get breaks... This was all during one of our busiest nights of the year and he decided it was best to put all of his energy into a small argument an employee. Completely unprofessional and immature. Another great example would be two weeks ago when i woke up with pink eye. I have no health insurance and cant afford a doctors visit to call off so I figured Id go in uniform and speak with the GM about it and be sent home for having a contagious infection and not being allowed to handle food... Strangely enough, I was completely wrong as I was required to work because the GM said it was fine since I just worked in the back WITH THE FOOD, out of sight of the customers. Once again... I am just flabbergasted and the only reason I didnt call the health department because I need the job. I could go on and on, but I just decided to write the problems I have witnessed in just this past month and maybe thats what I will do from now on. I will try to make a monthly report on the situation and see what comes of it. At the very least, its nice to just vent | |
| Former Steak and Shake Customer | 5/2/11 |
| I use to like Steak and Shake but the last time I was there (May 1, 2011) it turned out to be one of the worst times I ever have had in a fast food place. It was not even busy!! I ordered Chili and it never came. When I told the girl to forget it she yelled out to the back "Forget the chili, he don't want it anymore." The fries were cold and the girl ask me, "Do you want more." I said "Not if they are cold". She never brought more. I asked for a Shake and it toke 15 minites to get it. When she gave me the bill I looked and she forgot to add the shake. I told her about the mistake and she grabbed the bill and stormed off and brought back a new bill with the shake added and she never said a word. What makes this place a BAD place to visit is when I paid the bill and complained to the manager, the manager said the girl is having a bad day!!!! She had a reason for EVERY problem. Fries were cold because the heat lamp was out, shake took a long time because the machine is on the fritz and chili took so long because I was the first to order it that day...... When I was complaining to the manager the cook interupted me and said "Hey, pay the bill and leave ... this is a Steak and Shake not a 5 star resturant! Go complain somewhere else....." What a place to eat..... NEVER AGAIN!!!!! Where is this place: Steak 'n Shake 201 E. Euclid Ave. Mount Prospect, IL 60056 847-368-9122 | |
| jean | 4/25/11 |
| I had a coupon for a buy one and get one free steak burger. I presented the coupon to the server before I ordered. When I went to pay it was the same server who had taken myt order. He charged me the full price. I didn't catch it before he had given me the change. When I brought it to his attention he said he couldn't open the register once he closed it. He gave me 2 cookies for his mistake. I called the store manage and he said the server may not have been able to open the register and no one in management may have been there. Is this anyway to run a business? | |
| art rosenfelder | 4/16/11 |
| my family and friends in boynton beach, florida are disapointed that the CARD offering a 20% discount is no longer accepted!!!! ourfamily has been eating there frquently, but since the discount card is no longer accepted, we do not eat there as frequently!!!! please respond to me at 561-734-0181 or at "tennisgloart@aol.com" | |
| jc | 3/31/11 |
| i work for steak n shake. i feel like they are so cheap, and try to cut back so much it hurts the store. they only want to hire bare minimum so i don't know if you people realize it but there is no hostest to seat people at steak n shake, no busboys to clean tables and no permanent person on register.--- these are all things that most normal eateries have. literally all of these jobs rest soley on the servers, which say for instance you have four servers working and 3 of them are taking orders at their tables and one server is at register of course its going to take people at least 2 minutes to be seated. also, unlike other places we don't have wait times so even if we are getting slammed, were still supposed to seat people even when we know we can't get to them in at least 10 minutes. | |
| steak n shake arbrook, arlington TX ( adriun hawkins) | 3/23/11 |
| i am a employee of steak n shake and i've been working for the company for about five months i can tell you that this job is not easy we work way to hard with to little pay for what we are required to do and they dont want someone that they hire for a full time job to get the hours but my problem today is the fact that when the store that i work at start to experience a shortage of employees i stepped up and i worked 10pm to 7am then return for 10am to 5pm untill i just stay and work... but i wake this morning to find that when i recived my pay on my pay card that i didnt get paid for my 20 hours overtime but i didnt get paid for 10 of my regular hours either. i feel like i took care of the so called steak n shake family i heard of in my orientation and they arent taking care of me back because if i work there most likely i need the money i have bills to pay and they are due today not in the next two weeks so i need to find out what steak n shake is willing to do for the people who work hard to keep those million dollar bonuse in their pockets at the end of the year. | |
| K. Panzica | 3/9/11 |
| My daughter works at Steak and Shake and it has been a horrible experience. Her manager is young and is a prime example of what a little power can do to a person. My daughter never gets her schedule until the Monday of the week . The manager consistently messes up the schedule. The manager has been rude almost beyond reason. My daughter dresses the burgers and put the wrong condiments on an order and the manager was screaming at her that she must be retarded. I have never heard of such disgusting behavior. First to scream at an employee and then in such a base manner. I feel sorry for any handicapped person that strays into this restaurant. When she was hired she was told never to bring her purse into the employee room. She hasn't, however she had money it her coat pocket and was robbed. Steak and Shake pays their employees with a debit card system. My daughter was never getting her card and this manager couldn't be bothered. Finally after weeks, the manager told my daughter to call the corporate office herself and take care of it. The corporate office gave her the run around and put her finally in touch with payroll. Payroll said the card was sent her store and has been in use. My daughter never got the card.The manager was supposed to give the card to my daughter but she never got it. It had been stolen. My daughter had to fill out forms for the company reporting the theft. It has been over 3 months and she still has not gotten her back pay. She did get a W2 form and is expected to pay taxes on money she never got. The corporate office now claims that it is out of their hands and that she should speak to the payroll company that handles this debit card system. This is ridiculous. Our patience is wearing thin. Office of Labor here we come. | |
| Roni Walsh | 2/22/11 |
| I got a job at the Steakn Shake in Countryside Fla. The management is rude and the training sucked.They never put me on the computer but threw me on the floor on a sat (busy busy) .The trainer let me take care of all of her tables. Than while i was boggeled in a rush Terry (the manager) told me Bye. They did not train me well at all.Plus all the roaches in the break room it is discusting.I am suppose to go in and talk to Terry but I am calling corporate today and tell theme what shity training they have.And my freinds eat there all the time I will let everyone know how discusting and rude this company is. | |
| Daniel Ashman | 2/23/11 |
| Well, here in Lewisville, TX, the steak'n'shake recently turned into a 24hr establishment, and so I was hired for 3rd shift, and im currently an employee there, however, i just got my second paycheck, and I was told that during third shift I would be paid 7.25 an hour +keep my tips from serving over night. I put in a 36hr week, just checked my bank account.... $113..... You do the math. | |
| Chris | 2/15/11 |
| I have to tell you that I have tried for probably one year on and off (in Streetsboro, OH) to get a good bowl of chili from this place. If chili comes in a can and they what "add water"... I've had warm brown water with beans, I've had warm brown water with a ton of beans. I'd just like to have a good bowl of chili. I'm guessing it's time I stop trying to get it at Steak N Shake. It's even more disappointing that you can't reach anyone at the company via email / website to express an issue, that they could potentially correct. It's a shame that running a business this way is obviously "acceptable". I know I'm done... I don't care if they shut the place down! | |
| Bella Gtz | 2/5/11 |
| I īve been working in stake and shake since 4 years ago`, and I always i been doing my best following the health deparment rules . But now i m tired of my managers, cause, now every body is just doing wharever they want to do. If everybory do its best everybody will be stisfide about what we give and obout what we get. I pologize for not to full the qualification that u costumer espect from our brand. | |
| Tiffany Sims | 2/5/11 |
| my friends and i always stop at stanke ans shake on plasant hill. It is a good place to our meals after party time. But now the food takes forever. We still goin because we love stake and shake but the hunger is and evil if we dont get the foos a time i m going take my taco bell meal and im goig to eat it at stake and shake. Another thing the servers what `s wrong with them? It should be rules about how to wear the uniforms i can be drunk but im not blind hello girls help your self. Love u guys. I know u know me . The one that never tip. Dont ya | |
| tertible | 2/9/11 |
| Steak n shake is the complete opisite of family oriented. Its all about the money and never about the people who make them that money. I know servers there who make more than the managers! This company has amature above store leaders trying to make the company make money. Steak n shake will lose more managers in 2011 then raises they will give. Garenteed or your money back. | |
| Shirley Lay | 2/1/11 |
| I am a former waitress with Steak n Shake in Apopka Florida working since 2006. I had to resign due to my back problems and surgery, but i have to say it was a pressure working for everyone there. Steak n Shake takes care of their employees, a great place to work, and customer care and cleanness is very important to Steak n Shake. Shirley Lay | |
| Barbara | 1/23/11 |
| In fort worth, tx on overton ridge is the most unorganized store. I waited 55 minutes for our order but the service person said they were behind in the kitchen. This is not the first time this has happen but it will be the last and I will tell everyone I know. I really enjoy there hamburgers but looks like I will have to go down the street | |
| Rachel | 1/6/11 |
| I worked at mt Zion steak n shake Ive never had so many problems with a manager ever as I did their. Michael Graham was rude to me constantly even when I was working extremely hard for him. I also had an accident their where I fell busted face open. Came back to work and all he could say to me was that HE BETTER NOT GET ANY COMPLAINTS ABOUT MY FACE!!!!! HES A JERK LOL | |
| Miranda Seals | 12/3/10 |
I went into Steak and Shake in Casselberry FL in the middleof the morning. There is this waitress/manager or whatever there named Sandra. I hate it when I see her. She makes snarky and rude comments about other waitresses and customers. How rude!She is so caught up in doing this that she doesn't give decent service and talks to all of us like we are infants! | |
| | 12/7/10 |
| I am a former employee of sns in Kannapolis,NC. I have been informed that I must find my paycheck information online. I don't have viable access to the internet and can not get a represenative to assist me. | |
| Angelo Masuka | 11/19/10 |
| I went into a steak n shake for happy hour at 3 a.m this morning. It was right after the premier of Harry Potter so it was quite busy. However there were only 2 employees working at this steak n shake. It took the waitress 20 minutes just to seat us because she was in the kitchen the whole time. By the time we ordered only our shakes and recieved them it was 3:55 am. We finished our drinks and went to pay. We did not receive the happy hour discount because it was 4:07 and happy hour had ended. I did not appriciate this service | |
| Teresa Bumbalough | 11/11/10 |
| I worked for stake n shake for 2&1/2 yrs for the snellville store, the new GM mang. Larry treated me very badly from the first time he started. He turned our store into a playground for his pervirted lust for young girls, i felt because i wasn't a 16 yr old little girl he was very mean to me! after working there for so long he started pushing me around on the schedule he finally pushed me out. This was the worst case of descrimination their is, after reporting him to corp. office and confiding in the district mang. i was taken off the schedule and forced out, now im without a job and dont have any money to hire a attorney. This is the way stake n shake does business. | |
| MARGIE KRENTZ | 10/27/10 |
| The Steak and Shake in Ellisville Missouri has really improved. The customer service is 100% better than it has ever been. They are really going out of the way to be friendly and please the customer. We go there pretty regularly for the past 15 years and it is the best it has ever been. | |
| hailey | 10/26/10 |
| I was eating lunch at steak and shake in portage. My daughter had my wallet and had dropped my bank card out. Not knowing I forgot it there I called to see if it was there a lady manager told me it would be in the safe. So I totally forgot about it then I had checked my bank statement recently and the card that had been at steak and shake was being used there. I immediately called to see if they had my card and they said no. So I made a police report and filed papers with my bank. But i wanted to know how it got out of the safe into an employees hands if only managers have the code or key to the safe. I think its ridiculous that nothing is being done about this and I most definitely will not bring my service back. | |
| From Gastonia NC | 10/22/10 |
| I am writing in reference to your Steak n Shake in Gastonia NC - WHAT A JOKE!!! Very racial biased individuals that work there. Sorry I am not the correct color! Heard manager using very foul language in front of customers. No wonder business is bad. Not many in there when I was there. Food is usually good but as I said unless you are the correct color, forget good service! Will never go back and will never recommend to anyone. Unless you want this office to close, you better come take a look (unannounced)!! I am not surprised that you have not been taken to court! | |
| Robert | 10/22/10 |
| I have visited the steak n Shake in Tallahassee Florida a few times the food is always pretty good the only complaint I have is the service to customers is the worst I have ever seen. Some people go there for lunch and they ether have 30 mins or an hour ether way it takes way to long to get your food. Its has take as long as 40 mins to get food this is not good customer service. I also noticed that when people come in to eat and wait to be seated it takes way to long for someone to seat them and I notice the servers see these people standing there but no one makes the move fast enough and it does not appear that they are that busy that someone could not seat them. I am sure this website is just like all the rest that passing on a complaint and nothing is ever done. | |
| Concerned - St. Louis MO | 9/29/10 |
| My daughter applied for a position with Steak and Shake, given an orientation date, told to get black pants, black shoes (non-slip), black socks and a white button down shirts. Now they did not tell her that it had to be a special shirt, made with a certain type of collar. However, when she reported for orientation, she was turned away because her shirt was not the correct one. If Steak and Shake requires a certain type of shirt, pants, etc. They should provide the employee with information on where to purchase these items, or provide them so that they can be purchased from the company. This was a very discouraging experience for a teen trying to make a good impression, getting everything she was told to get only to find out that she could not attend orientation because the shirt was incorrect. In addition, she was not given information on where to purchase the shirt, or even shown the type of shirt it should be. She is assuming that the collar on her shirt was the problem. The CEO of Steak and Shake needs to visit the St. Louis facilities (Undercover Boss). | |
| melissa s mills | 4/11/10 |
| Never so embarassed by my service in my life. Told employee that the last time I visited resteraunt I didn't receive my cheese on the side for fries that I paid for He said I can't give out free food. I told him forget it and left.... I really don't think I need to lie about a twentyfive cent purchase................. MSMILLS | |
| isaac Pentlin | 9/7/10 |
| I came into the Steak and Shake store Monday Sept 6th with an E-cigarette inhaler device; It was about7:15pm. A 12 yr old girl complains about me having the inhaler in my mouth to the manager on duty. I was able to finish my meal and the 12 yr old girl already left. But the manager on duty wated to be a prejudicial vigilanty and ask and threatened to call the law when I said i was not going to put the device out;because I can't its a device not a cigarette! I was finished with my meal anyhow and I left. I told the manager I would not return and blew water vapor towards her as the water vapor evaporated. I have patronize Steak and shake at Rockhill,SC 2 or 3 time a weak for the past 2 months but not anymore. Your manager owes me an appology. I will tell many conservative radio talk shows including Cigar Dave about this inciddent. Your manager acted stupidly arrogantly vigilanty that no smoking laws have created; a discrimination of behavior that does not bother anybody. | |
| Shocked | 9/20/10 |
| We had lunch at Jensen Beach Steak & Shake on Saturday 09/18/10. While we were eating a middle aged man server was carrying a tray of food when he slipped and fell flat on the floor next to us. We jumped up to help him and he was not injured, but shaken and more upset with the soap on the floor that he slipped on. There was an older woman server mopping close by. He asked us if we were ok, and left to take care of the floor. He returned, and started to clean the broken glass and soda off the floor. Next thin we heard his supervisor a dark haired lady screaming at him sayin "I don't care... you have to look out for eachother". We heard him reply something softly back to her and she repeated. "That's not my problem you fell you must check on each other to do their work."..or something like that. Well we just quietly continued eating and left. It seems she was a manager trying to pass the buck on her waiters. We waited more than 20 to 30 minutes for our food and so did all the other tables. There was such tension in the air. Don't managers have to deal with waiters that fall and give some help instead of being in the back and shouthing orders? We wont go back. | |
| Suzy | 8/25/10 |
| Steak n Shake is not good to their employees either. They lack leadership and team work . It is difficult when you are almost 50 to work for a boss who has a big head and is only 19 years of age. I would not recommend this company for eating or employment either one. | |
| Use to be faithful | 8/27/10 |
VERY WEEKEND IS MY TIME TO BRING MY KIDS. TO THE STEAK N SHAKE ON PLEASANTHILL IN DULUTH GA. THE ONE WEEKEND THAT WE HAD TO GO VERY LATE!!! I PULL UP AND SEE A YOUNG MALE WHO WORKS FOR STEAK OUTSIDE SMOKING 'I THINK THAT'S NASTY AS IT IS'.BUT THE SMOKE CAME INTO MY CAR AND HE WAS SMOKING MARIJUANA.DID NOT EVEN CARE THAT I PULLED UP.SO I SAT FOR A SEC THEN HE WENT IN AND AT THE DOOR HE PULLED OUT SOME SPRAY AND SPRAYED HIMSELF.NOW I DO NOT WANT TO GO IN BUT I HAVE KIDS THAT WOULD CRY IF I DID NOT. SO I'M SO UPSET I GO IN AND THIS NASTY MAN IS WORKING THE KITCHEN.I WANTED TO SAY SOMETHING BUT I HAD MY KIDS AND I WAS GOING TO JUST NEVER SAY A WORD JUST NEVER COME BACK BUT ITS SO UNFAIR THAT STEAK N SHAKE IS NOT DRUG TESTING OFTEN OR KEEPING AN EYE OUT ON THIS YOUNG STAFF THAT THEY HAVE.SO I JUST LET MY KIDS ENJOY THERE LAST NIGHT AT STEAK AND SHAKE. I DID GET TO SEE THE NAME TAG DUE TO THE FACT THAT HE WAS ALL OVER THE PLACE I WAS WATCHING HIM THE TIME I WAS THERE I WAS SO MAD AT HIM. BUT HE HIS A TALL BLACK MAN TAG SAYS DANILE SLIM BLACK MALE- I'M VERY UPSET | |
| Brenda Paul | 7/31/10 |
| I was in Steak n shake in Lebanon, Missouri and I saw the cook who was cooking the burgers DROP the SPATULA on the FLOOR and then pick it back up and continue to USE the SPATULA that FELL on the FLOOR. When I went to pay the bill the guy (a manager) asked if everything was okay and I said it would've been if I had seen the guy cooking the burgers DROP the SPATULA on the FLOOR and then PICK it up and CONTINUE to cook with it. Well the guy at the register told me he didn't do that because he was standing there and he used a different SPATULA and I said NO Sir he didn't and he said in a smart ass way yes he did. And I said whatever and finished paying for my meal. The Guy was SO RUDE he didn't even hand me back my debit card he just walked away from the register with an attiude and was a real ass. And yes he was a manager rather he was a shift manager or what he was still a manager and my daughter and I both saw that guy DROP the SPATULA on the FLOOR and then PICK IT UP and CONTINUE TO USE IT. SO the guy more less called two people liars. I have worked fast food for years and it really pisses me off when I saw what I saw and then have somebody tell me I didn't see what I saw. So I will be sure and tell EVEYONE I know not to EAT at that store. I was very upset by the time I lefted there. I'm not a liar and I hate to be called a liar. So DONT WORRY I'll never EAT there again and I'll make damn sure my family & friends know not to eat at that store. Thank You Brenda Paul | |
| Michelle | 8/16/10 |
| the steak & shake on holt road in Indianapolis In the floor was very dirty and unclean would not eat there any more some body should report that to the health department | |
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