537 Reviews For Steak n Shake Headquarters & Corporate Office

What in the World

After waiting forever for "Steak and Shake" in the Hampton Roads area, the wait was HORRIBLE. Please excuse the fact the resturant is still new to the area and the line to order from drive-thru is wrapped around the building. But, silly me, wanted a hot dog and fries, and the rest of the order for family. What a horrible nasty mess, please give me my money back and train your employees the old fashion way as to how to handle customers, (customer service) how to cook food (fresh, warm, properly made) and how to do something that is so old fashion (smile). Close the door and don't reopen until you get it right.

Bad Service

I called in a complaint on Sept 6, 2014 regarding your Austell, GA order 3 single steak burgers w/fries all were made wrong. With a side of thousand island in which it was tampered with someone added hot spices pepper!! Problem I don't do hot things!! Called the corporate office and NO ONE HAS RETURNED MY CALL As of Sept 16., 2014 .

bring it back

Me and my friend go to steak and shake every week for the pizza burger, and it is now discontinued.why?it needs to be brought back it was amazing, and I wont go back unless I get a pizza burger.

Poor service

My family and I went to the Victorville Steak and Shake tonight. We were seated right away but our server did not come to our table nor did anyone ask us about our drinks for 30 minutes. Then after our order was finally taken, it was another 30 minutes and we still had not received our food and our server never refilled our drinks. I went to the front and asked to speak to the manager and was told he was busy. I waited, he never came to speak to me. I went back to our table and a few minutes later we were served our food. The server never apologized and the manager never spoke to us.

Unfair

A friend's mother has worked at a Steak n Shake for two years or better. She was fired today. They will not give her a reason why. She did her job correctly. Never missed a day of work. But to be terminated with no reason backing it is a strange way of running a business.

Steak and Shake on Ireland Road, South Bend, IN - Service has become very unsatisfactory. Shakes come out to table after meals rec'd. Slow service in general. Manager walks around with shirt half tucked in and half out. This restaurant used to be one of the best. Last three times in kept hoping it would get better. Will travel to another location, this was needs some serious management changes as well as those serving guests.

bad resteraunt

me and my other half ate at steak and shake last night..we ordered to taco salads along with other thing ...1st there was a big black bug crawling on the table behind us ...the waiter slapped and killed it with his hand after we brought it to his attention...was very gross...then they brought out our taco salads ..the meat was ice cold...we called the waiter over and took the salad back but guess we upset someone returning them ...because the meat was picked off the taco salad and warmed and someone dumped hot sauce on it ......withing 2 bites of it when it was returned to use supposedly a new taco ..my throat started to close as i am not allowed hot sauces ....we paid for our meal but they lost our business

what your outta biscuits!

I went to eat breakfast mind you 10min til 11am on Sun Aug 3 and @ 11:21a the cooks tell the waiter there is no biscuits. I called the Mgr over and he tried to blame the waiter...I was sitting there over 25min and you say your outta biscuits then proceed to blame the waiter! Bad par on Mgr and cook staff...Not the waiters fault...Never again will I go to that one in Frisco TX!!! Now I see why it wasn't busy...

Poor Service

Went to the Steak and Shake By Downtown Disney in Orlando Fl. I believe Buena Vista Blvd. We got seated, sat for 20 min. Not one person even so much as made eye contact with us. No one asked for an order or drinks or anything. I felt as though I was invisable. People that came in after us got waited on. No reason why we didn't. We ended up getting up and walking out. Told the manager about the service, all he said was that we can seat you now. We had already been seated for 20 min. Very poor service. Went to Red Robin for a burger. Excellent service, Excellent food, we were even offered a take along refill on our drinks. Will be back to Red Robin, will never eat at Steak and Shake again!!!!! Don't even deserve the one star rating!!!

affairs beween married management

i have watched my family be torn apart because of an affair between your management team. both managers are married and started and continue to have an affair in your Muncie store.Love the way you run your team.

I eat at the Steak n Shake in Southaven MS 3 to 5 times per week. I find the service to be excellent and management quick to resolve any problem. The staff is always friendly. This would be an excellent location to study to help understand how to resolve problems elsewhere.

Umm

How are people so passionate about their food? I don't get it. It is a fast food restaurant, sometimes things are going to get messed up. Rude customers yelling and cursing at employees is so unnecessary. How can you be that mad about a burger. Lol I love steak n shake!

Horrible

I go to a steak N shake in altamonte, fl and the service is beyond slow! We wait in the drive through for atleast 30 minutes every time. They are always out of bananas for the shakes! Horrible service!! I will never give my money to Steak 'n Shake again.

Springfield il

I'm still at the steak and shake in springfield il I've been here for over an hour I ordered a bowl of chili and a cup of water 40 minutes later the rest of my party got their food , our order was wrong when they brought it to the table and by wrong I mean they didn't remember half of our order we were told it would be fixed 20 minutes later the waitress comes back , I'm very very dissatisfied with the service at this location the wait combined with the 10 empty tables surrounding us really wasn't reassuring, and the food was not nearly as good as I have had at other locations , I am a long time customer I hope something can be done to improve your tarnished reputation in illinois

Horrible services

Hi there I just visited your store in springfield Illinois on Dirksen parkway north I waited two hours for cold food and no customer service at all I was highly dissatisfied with my visit and I have been going to steak and shake for 18 years now and I've worked in the food industry this location was so poor I will never return unless I get shot in the parking lot and need to call 911

horrible food and service

Went in at 12:20am waited 20 minutes for food at drive thru. I am expecting at least my order to be correct since I had to wait so long but it wasn't. I had to park and walk inside for a fry and honey mustard missing. Then we arrive at home and the food was so awful we dumped it in the trash. I will never waste another penny at this location again. Also noted the manager working in kitchen, how can he let such garbage leave his restaraunt. There was a waitress on the floor who was asked to get a drink for a customer and instead decided to mock and stand in place. This is not the first time I've had bad service at this location but it is the last time.

Untrustworthy Web Site

Tried to order an e-gift card from their website. entered credit card info and got rejected. checked & rechecked my info 3 times. Still no go!! Switched to a different card. Same story!! Cards both had plenty of credit available!! Called Customer service 2 times, got no help. They would not provide a mailing or an e-mail address to lodge a complaint!! This website is not trustworthy!! beware safeguard your credit info!!

Horrible service and foodexspectationsex

London Kentucky Take out - waited 20 minutes Watched cook cook and then run cash register Receptionist was poorly trained and said stupid things Lame excuses for delay Cooking area floor had dropped food/ real slip and fall hazard Ordered my favorite that I had not had in two years/great expectations//horrible. Dry toasted or stale white bread, not rye. Not grilled.Lukewarm hamburger and a tiny piece of cheese. Got on the road and unwrapped the worst sandwich I had ever received in any respectable food chain. I looked in the bag as I was leaving and they had not even placed a napkin in the bag! How disappointing as I used to love Steak and a Shake!!!

No stars/No service

Not bad service. NO service. Walk in. No one on the floor. Lady at cash register waiting on a customer. Someone at the grill. Someone behind counter talking to a friend at the counter. A customer standing in the middle of room trying to find an employee to bring his food out (food was at the window). I waited to be seated. No greeting. No "we'll be right with you." I finally left.

job stander

My daughter work at your store in Goshen IN and they work her 9 hour today and did not give her a break at all this is on called for

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