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Sprint PCS Corporate Office | Headquarters
2 Easton Oval Suite 400 Columbus, OH 43219
(614)428-1800
Reviews For Sprint PCS Corporate Office
margaret lawe  | 5/22/12 |
Sprint customer service is rude they tell me that the problem with dropped calls is my phone i took it in and had it checked and the phone is ok. i got sprint
print in Feb and have dropped calls ever since. bottom line is they knew from day i wasn,t gonna get service i had 40 dropped calls in one week customer service told me she seen i had dropped them. i say a law suit should be filed we pay for a contract for service they get their money we get no service and treated bad by customer service. the keep dodging me by different reasons its just poor service and sprint will have to show the history of these dropped calls in court. im tired of going through this with them.
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| Patricia M. | 5/11/12 |
| I switched to spring one yearor so ago and it is one huge regret. I have had nothing but trouble, from day one, -recieving a brand new phone I paid for VS. someone elses rebuilt, becuase they cannot put a guarentee behind the new product if you return it you may get one similar or rebuilt. Not having workable services, which allow me to fucntion business matters no matter how small. The equiptment was returned again and again , all the while getting BS crap from "representatives". The cost of plans is out-rageous considering the poor quality of reception and usability. even when texting. I got told they can tell when I am the one who hangs up the phone as opposed to a "dropped call", well when the party I am attempting to speak with cannot not hear me, I them or is so poor a receptioin I have to hang up and use antoher phone or attempt again and again to have a conversation it will show up as me hanging up, be cause I have to. there are more times I have troulbe with the mechanics or service of the phone than not. Customer service of sprint is horrible, right to the end even if I want to leave and get another server, they will make sure to suck every penny they can first. I shoud be paid for the year of bills and purchases just to deal with the horrible products and service. The phone freezes, I cannot be heard, the call is in and out, the text messages don't get sent, they always seem to "be working" in my area, the head aches of calls to "customer service" waiting as I did tonght twice for a call that doesn;t come thru. Trying differnet "options' I have to do to "help" improve my service. Put out good hard earned money for a "high end" phone and more for the service to use it, when what I receive is headaches and brush offs and snobby "representatives". In this economy, as bad as it is, where is the "care" of customer. What happend to good honest business, quality product and genuine customer service, It isn't with srpint. We have legal rights as well. I would also say if there was a Zero option for rating sprint I would have to go below that, to get close. If there is a mass law suite out there for how bad sprint is count me in please. |
Price  | 5/21/12 |
| I have had nothing but trouble on the cash sale return. Now 6 weeks aand they are still promising that the check is in the mail. Now the operator can't do her job answering the phone, the customer service people can't do their job and no answers when the phone is hung up because they know their wrong and lying. |
| Price | 5/21/12 |
| I have had nothing but trouble on the cash sale return. Now 6 weeks aand they are still promising that the check is in the mail. Now |
| karla gray | 5/14/12 |
| I had sprint for a short time. I have had nothing but problems.. They changed the contract I signed , so i was able to get out of the contract. They have tried screwing me ever since. I will be getting an attorney and I am soo done with thier games |
| LONG TIME SPRINT CUSTOMER ( OVER 12 YRS. ) | 5/18/12 |
| WAS GIVIEN A TEL # BY A SUPERVISOR OTO CONT HIM BACK TO RESOLVE MY ISSUE. AFTER AUTHORIZING ME TO TAKE MY PHONE TO A STORE AND GET MY PHONES SWITCHED, THE CHARGES WOULD BE CORRECTED ON MY BILL. I HAVE BEEN TRYING TO CALL A OREGON TEL # FOR 3-DAYS MORINGING, NOON, AFTERNOON LEAVING FULL MESSAGES ON MY DICUSSION WITH A MGR. I HAVE LEFT MY HOME # AND MY CELL # TO PLEASE CONTACT ME, SO THAT I MAY PAY MY BILL !!! TO THIS DAY 5-18-2012 NO ONE WILL GIVE ME THE RESPECT OR COMMON COURTISY TO RETURN ANY OF MY CALLS. SO IF THERE IS ANYONE AT SPRINT THAT GIVES A DAM ABOUT THIER CUSTOMERS PLEASE CONTACT ME AT ( 210-385-3593 ) |
| S. L. Gosa | 4/26/12 |
| I purchased a Motorola Photon, it has been worthless from day one. After one week, had to take it back for the following reasons: 1) when I try to make a call, it would shut down or if I tried to end a call, it would NOT turn off, had to turn off manually. They replace my phone with another new one. Needless, to say, this phone has done the same thing. Went back to the store @ Hurstbourne and they told me that there wasn't anything wrong with the phone. 2) I can receive my emails, but I cannot reply nor send any emails. I have windstream and they told me that my phone was set-up but didn't know why I could not reply to the emails. I called the manager of the store and he told me to take it to the store in my hometown and let service check... He kept my phone for 1 1/2 hrs and said he got it fixed, but here to tell you that it is worse. This is a business phone and I am wasting money on something that can't be used. I was out of state and took it to Birmingham and they tell me it something wrong with this phone. Now why want someone take ownership of this issue and correct it by changing to another phone. I have been a customer of Sprint for 15 yrs + I have never had this much trouble in the past with Sprint's service, but no longer a happy camper. Once I get this behind me, may change to another carrier. Unless Sprint can step up to the plate and get this resolved. |
| Cheri Caponetto | 4/28/12 |
| During the last few weeks I have found it necessary to call Customer Service. They are really poor. After talking to four reps incl a supervisor and a retention "expert" who was rude and condescending and put me on hold for 15 minutes to get rid of me, I finally found out why my bill was so high and was told that they were amending it to be more reasonable -- I had put a phone on seasonal hold for six months. My daughter later took this phone on hold to a sprint store in Lees Summit, Mo where they kept it (I had just paid for it several mos before that) telling her it was "stolen" and I just found this out. The reason it was on seasonal hold was that she moved out and I told her that I was not going to pay for two phone lines. After just talking to a call center and the store where she took the phone back, NO ONE can tell me where that phone is that I paid for. Not only that, I get put on hold and stay there. I paid for that phone -- SPRINT STOLED THE PHONE AND WON'T GIVE IT BACK. I am so tired of dealing with customer svc. They put me on hold or they just go over and over the problem, never rectifying. The store where my daughter took the phone and they kept it stated that they would "look into it" and they would put me on hold. They basically took the phone nad kept it, never notifying me that they had it. I am going to save up the money to break the contract on both these phones -- no, I do not have a lot of money but I am tired of being treated like this. They are lousy customer svc. They do NOT want to find a solution -- they want you to give up while they put you on hold. They want to steal your phones from you and not give them back. They want to lie to you about what they sweet-talking to you in the beginning to hook you in. This is NOT business. It is a corporation taking advantage of people and treating them really badly. |
| Ryan M. | 4/29/12 |
| Hmmm....Where should I start?!?! So my boyfriend and I haven't been able to get full use of our phones since the first week of March...SMH We have called on several occasions ande were assured that on several particular days that everything would be fixed....And a month last April 29th still nothing...I spoke with 3 reps the other day and was told that they only credit minutes but not the other issues such as; missed calls, no v/m messages, delayed text msgs, and more...So the rep stated that he could credit me $51.00 why did that piss head credit some damn $27.53...I'm terminating my contract and going to AT&T and possibly get an Iphone...I'm done with these lanes at Sprint they need to be shut down WORSE CUSTOMER SERVICE EVER!!! |
| David Delgado | 4/23/12 |
| I have been a customer for over 8 year and it was disapointing to know that sprint will not stand by theyer promisis or warranties, because afeter taking one of my 4 phones for service several times to different locations they are saying that there was a little white line on the phone and call it corrotion after taking this phone over and over they said that the other locations and even them at the old town Pasadena CA never enter coments so that there was no documentation and that they won't be doing anything to help that I have to make an insurance claim and pay $100.00 even though the last time we were there the tech said take it home and if it keep messing up we will replace the phone, wow what a surprise they found a way to get out of it! saying that no one should make those promisis and when I ask to speek to the manager he stood there for over 15 minute with his back up against the wall intill I walk up to him and ask for help! I also call you customer service line and they would not help even when I ask for a manager she basicly said that she would give me some option and that I could take one or not that is all, so I aske for corporate office she said she would connect me then the line got cutt off and no call back from her or any one else! it is sad that we have put so much time money and trust in Sprint and they are not taking care of this issue!!! |
| Jerry | 4/10/12 |
| I had my mobile phone service switch to Sprint on February 19 2012. From the very first contact with Sprint it have been a nightmare. First a problem with the porting. Then the services along with your customer services. Since the services started with Sprint I have made several calls along with contact via chat. Still nothing done correctly. Once I did get the first bill with so many different fees averaging 499 with the bill in a month of advance – I went into anxiety disorder in which Im currently under the doctors care for this however this stressfulness is not good. On today I viewed the account online, I first did an online chat with your rep this was not helpful so I call and spoke with a lady she said her name was Maria and she explain about the hotspot fee. I told her that I ask you rep online to remove this and I have proof from the receipt that was sent to my email from that chat. Actually I have so many chats. Maria gave me so much different information. She did not even have my start date correct after I heard the incorrect info I ask her for a supervisor. Maria said her supervisor was not available and ask me for the best phone number that I can be reached at – Maria inform me that a supervisor would call me back later. I still have not gotten a call. This is fine. Im writing this letter to dispute this bill along with cancelling the sprint services without the early termination fee. Due to all my inconvenience and such a horrible experience with Sprint. With this letter I have attached the email chats and how I was given incorrect info. One mistake to me with incorrect info is not a good start and how can I trust sprint with anything. These simply mistakes should not happen and I know you can correct them however since Im a new customer please accept my plea and cancel the contract without the early termination fee and lets negotiate the bill. I cannot pay sprint a 499 bill. This is the least that sprint can do to solve this issue. |
| Shanita D | 4/5/12 |
| So, I have decided to take Sprint to court over our bill. Back in January my husband and my account was hacked. Our bill went up to $17,000. After the fraud department did there investigation Sprint said we still owed $453!!! We have never missed a payment and should not have to pay anything because of lack of security for Sprint. Our phones were disconnected today and I am beyond pissed. We are taking them to small claims court. Will be switching to T-mobile today. |
| Michelle | 4/1/12 |
Due to unemployment it's been very challenging to pay my Sprint bill, I've expressed this to several customer reps and even their Supervisor's with the hope that they would be able to steer me in the direction of some sort of assistance and ultimate relief, but to my dismay I continually hit a brick wall.
I began to look online regarding assistance with paying for cell phone service,and miraculously I learned about "Life Link" an assistance program which Sprint is a participant in certain areas, one of which I'm a resident.
What's so infuriating is my cell phone service has been interrupted several times, then I'm charged $36 dollars for reconnect, not to mention my credit is suffering due to Sprint.
To add insult to injury when I speak to a customer service rep. they have the unmitigated gall to say in closing "thank you for being a valued Sprint customer".
If this is how Sprint shows appreciation after 8 yrs.,you can keep it.
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| Melissa oliva | 3/30/12 |
| Sprint!!!! Ive been with you guys a lil over a year and wednesday some fool from the devon/lincoln store in Chicago opened my phone to service it and he put in the wrong SD card!!! So i call them and let them know!!! On top of all this drama they have no idea where my SD CARD is!!! Beyond pissed off. And some guy that works there named Jamaal told me it comes with the buisness's territory!!!! What!!!!????? to lose my personal pictures and videos!!!they lost my stuff. And sprint gave me a $10 credit and one 8 gig card!!anything like that cant replace my lost pictures and videos. $10 really????? I cant even buy an accessory with that!!! I've never been so mad over a phone company!!! NEVER!!!! |
| Sandy | 3/29/12 |
Customer service.....there is no service, i just spent over 45 minutes on the phone with 3 various representatives , 1 hang up call and of course the 20minute hold when i asked to speak to a supervisor. My son who is away at college has not been able to use his phone for 48 hours, no calls in or out no texts, yesterday he drove to the sprint store where the clerk said "why did you come all the way over here, you should have called" are you serious did i mention his phone does not work.Then the helpful clerk said they have been having several problems with the towers and had no ETA of when it would be fixed.
Today customer service said they could not help me cause they did not know the area code of the store my son visited so I had to go to look up their sprint store to get them the number, wow they are doing a great job! Then after another 30 minutes the supervisor kept saying I cant help you unless your son calls me, really did I mention his phone does not work and we cant get in contact with him. So i need to take a day off work and drive 6 hours to get his phone and have him use mine as that is the only way he can communicate. Sprint of course said we are not going to offer you any credit for that. Really, lets see, your tower and service is not working, my son cant call you so I need to at my own expense to resolve Sprints problems. Yes now that is the customer service we have all come to love. I agree with the previous writer the BBB does need to get involved. I know if I treated my customers this way I would not be employed.................. |
| gabriel gomez | 3/26/12 |
Pasadena Store in California. 80 E.Colorado
Don't exactly know the policy for co-workers dating and having a relationship. But Co workers Carlos Martinez and Jasmine have been dating and everyone at the store including manangement is aware of it. Jasmine has seem to have broken up a family with the affair.. along with Carlos giving up on his 2 very young children and being a father to them because of the relationship..If sprint is willing to hide and cover up an affair that splits up a family...what are they willing to do to their customers. Isn't sexual relations within, or dating with in the same store against policy and requires termination???? |
| S. Varo | 3/20/12 |
| On 2/23/12, went in store number #239 to purchase an HTC tablet. I specifically told the sales guy that I want something with a hot spot or wifi. I left the store spending over 400 dollars. Trusting his expertise in what he instructed me to purchase. On 3/18/12, the HTC tablet stops working. Sprint customer service was immediately called. They instructed me to take it to the store of purchase. As instructed I do. Arrived at store number #239 they sales rep had no clue how to even take out the battery. I asked what can be done to get to the rout of the problem. He instructed me to go to store number #1699. Once again as instructed I went as soon as I walked in the door the sales rep looked at me and my bag and stated we don’t sell that device. I explained to him my issue he looked at me and said I can’t help you. Now I became angry. I asked to call customer service. Contacted customer service and the guy stated that he would write me a ticket to take it to another store. Contacted the store prior to going and the sales manager stated that we do not fix tablets and we are not very knowledgeable about the device. That was the first piece of honesty I received in the past two days. Then he went on to state that he believes that I was not explained everything correctly because my bill for the use of the tablet is showing at $522.15. I was flabbergasted. I told him there is no way my bill can be so high before I left the store where I purchase everything I asked the sales rep is everything good because I do not want any surprises with my bill. He stated that oh yes all is well. I contacted customer service asking what to do regarding this bill told me to go to the place of purchase. Went back to store 239 as I walked in to speak to the manager I was greeted by a rep. I asked for the manager he never came out to see what my issue were. The rep pulled my record and stated why I would purchase a wifi device when my tablet has a hotspot and can hold up to seven devices. Once again I was stunned. I instructed him when I made this purchase I was mislaid by the rep and now I have to pay for something that was not even needed. The story goes on I would like someone to contact me regarding the issue. I have been with Sprint for over 10 years and I am though loyalty mint allot apparently not. I am a very dissatisfy customer the services that I received from these two stores was the worst. |
| M kim | 2/29/12 |
| What good is a refurbished phone if even this phone isnt functioning properly. T-mobile sucked, sprint is just f***ed up. Their customer service is elementary are most of their agents are plain idiots. Supervisors ? On the phone with them now and they are transferring me here and there. A bunch of clowns are these guys. They just transferred me to assuring and assuring hung up because they I was told that my phone number was invalid. Waste of time . Fuck sprint |
| Connie Wright | 2/29/12 |
| IF I COULD GIVE ZERO STARS THAT IS EVEN TOO MUCH! WE HAVE HAD NOTHING BUT ISSUES AND WE JUST SIGNED UP WITH SPRINT JAN. 4TH 2012. FIST OF ALL WE HAD US CELLULAR FOR YEARS AND THEY WERE AWESOME! GREAT COMPANY. WE REGRET EVER LEAVING US CELLULAR! WE COMPARED EVERY SINGLE SERVICE TO TRY TO SAVE MONEY. MY HUSBAND GETS A DISCOUNT THROUGH HIS WORK FOR EVERY COMPANY BUT US CELLULAR SO WE DECIDED TO LOOK AROUND AND COMPARE TO SAVE MONEY. SPRINT DOWN RIGHT LIED TO OUR FACES ABOUT THE COST OF OUR MONTHLY BILL. WE SPECIFICALLY ASKED WHAT OUR BILL WOULD BE INCLUDING ALL COST. WE WERE TOLD $165.00 A MONTH. THAT WAS A LIE! THEY FAILED TO TELL US ABOUT THE ADDITIONAL $25 IN HIDDEN FEE'S THEY CHARGE. OUR FIRST BILL WAS $377.00. THEY CHARGED US ACTIVATION FEE EVEN THOUGH WE WERE TOLD THERE WOULD BE NONE. WHEN I CALLED ABOUT THE BILL I WAS TOLD "TOO BAD" THAT WE WOULD HAVE TO JUST DEAL WITH IT AND THEY CAN CHARGE US WHATEVER THEY WANT. WHEN I ASKED ABOUT THE ACTIVATION FEE THEY TOLD ME THAT THEY WOULD NOT REMOVE IT. WE JUST GOT OUR 2ND BILL TODAY AND IT IS $303. THEY CHARGED ANOTHER ACTIVATION FEE FOR A PHONE THAT WAS NEVER ACTIVATED!!! MY DAUGHTER MISPLACED HER PHONE AND I CALLED AND WAS TOLD TO GO ONLINE AND FIND A REFURBISHED ONE. I CALLED THREE TIMES BEFORE I GOT THE PHONE TO ENSURE THERE WOULD BE NO FEE'S. I WAS TOLD THERE WOULD BE NONE BECAUSE IT WAS JUST A REFURBISHED REPLACEMENT PHONE. I GOT THE PHONE BUT NEVER HAD TO ACTIVATE IT. I WAS STILL CHARGED AN ACTIVATION FEE AND WAS TOLD THEY WOULD NOT REMOVE IT. I WAS AGAIN TOLD "TOO BAD". HOW ARE YOU CHARGED FOR A PHONE THAT WAS NEVER ACTIVATED? LET'S NOT FORGET THAT WHEN I GOT MY PHONE THE SPRINT REP HAD ME SIGN A CONTRACT UNDER MY HUSBANDS NAME WITHOUT MY HUSBAND BEING THERE AND GIVING PERMISSION. WHEN I ASKED ABOUT THIS AND IF IT WAS LEGAL THE STORE REP TOLD ME "OH, IT'S OK. YOU HAVE THE SAME LAST NAME".I DON'T THINK THIS IS LEGAL. I WASN'T EVEN ASKED FOR ID. I SHOULD HAVE KNOWN RIGHT THEN THAT THIS COMPANY WAS A JOKE! TAKE MY ADVICE AND DO NOT EVER GO THROUGH SPRINT!EVEN THE SUPERVISORS REFUSE TO COOPERATE. I HAVE ASKED FOR ID NUMBERS AND REFUSED AND WHEN I ASKED FOR THE OFFICE LOCATION I WAS HUNG UP ON. I AM A SUPERVISOR IN A CALL CENTER AND MY EMPLOYEE'S WOULD NOT EVER TREAT CUSTOMERS THIS WAY. SPRINT HAS THE ABSOLUTE WORST CUSTOMER SERVICE EVER! US CELLULAR WOULD HAVE ISSUED A CREDIT WITHOUT BLINKING AN EYE. MY SON HAS VERIZON AND HE SAYS THEY WOULD HAVE DONE THE SAME. MY FRIEND HAS T-MOBILE AND SHE SAYS THEY HAVE NEVER HAD ISSUES. MAYBE SPRINT SHOULD TAKE A LESSON FROM THEM! |
| Brenda | 2/15/12 |
| If I could give zero stars I would, I currently have a phone that unless it's plugged in, it's dead. I've called, spoke with Michael Rosado, Kimberly, Larry McMannis, Bernard Kelley and one other Bernard. I've been hung up on 7 times, put on hold for 25 minutes, while cooking my dinner and lied to. And they have the nerve to think I'm going to accept another contract with a new phone. Sprint sucks, they're good at apologizing but nothing else. My phone has never worked since last july the way it's supposed to. So now they can deal with the complaint that I've file. I've received 85.00 worth of nothing. They can go fly a kite, and I'm being real nice. I give you one chance to prove for quality, they have failed several time. I want out of my contract with no termination fee. I will fight to the end. |
| Angela out of Ohio | 2/9/12 |
| I had issues with my obtaining emails on my cell. The emails simply stopped posting for five days. After spending 30 minutes on the phone trouble shooting with a tech I was transfered. A Mrs. Shanette ID GK224896 took the call and began the same process. After confirming the "by the book notes" simply were not working, she bagan experimenting with "Lets try this". After about 10 minutes I was up and running! Coodos for Shanette! |
| Do Not Ever USE Sprint ----An'gela Tyler | 1/23/12 |
My thought on Sprint PCS is that I will never use your service again and I am considered the mouth of the South so I will tell friends and family to never use Sprint PCS again on Twitter, My Space, Facebook, BLOGS--Please take your business to AT&T, Verizon or T-mobile. WHY??? I had your service less than a year and moved to area that roamed- no service. I was told by technical service, account services, resolution service, financial service that the early termination will be waived because of this issue. The notes on the account states that I will be given 149.99 ETF, and it been 2 months nothing has not been resolved. Your customer teams keep telling me, it will be 2-3 days to get the credit. Nothing has been done so here what I going to do.. I have your legal department number 913-624-5800 so I will have my lawyer call your legal department to about settle this 149.99 early termination fee. I going to blog to see if anyone else is has this problem, and maybe I can get another class action case again SPRINT who does not care about their customers. These day it all about the money..... ACTUALLY YOUR REALLY NEED TO GET NEGATIVE STARTS FROM ME!!! Then Sprint has the nerve to have phone line that states busy constantly-Corporate that should tell how awful your service and business is terrible and ridiculous. I hope AT&T does merge with T-Mobile to put this company out of business.... I will not pay this early termination fee because the notes on the account state it will be waived, therefore; I will have my lawyer subpoena this record and notes on my account that has been closed because SPrint PCS promise the early termination fee.
You got the right one baby!!!
I will see this to the end |
| Juana Hernandez | 1/10/12 |
| HI MY NAME IS JUANA HERNANDEZ AND I BEEN WITH NEXTEL/SPRINT SINCE 1985 AND I HAD A BAD EXPERIENCE LAST YEAR IN DECEMBER 2011. WHEN I SALES REP CALL ME TO UPGRADE AND CHANGE MY ACCOUNT I CHANGE EVERYTHING TRSTING THE SALES REP, AND AFTER THAT HE NEVER EVER CALL ME TO SEE HOW IS EVERYTHING WORKING BUT ALL MY ACCOUNT ARE UPSIDE DOWN MY PHONES ARE NOT WORKING PROPERLY AND THE WORST PART IS I CALLED SPRINT AND SPOKE WITH THE MANAGER AND DIDNT SOLVE THE PROBLEM. |
| unsatisfy customer | 1/8/12 |
| I purchase a wireless devise for a samsung tablet as a gift and it was never use or activated and when I try to return it on the 20th day of purchase it was a horrible experience Sprint charges me the cancellation fee. |
| I hate Sprint | 1/5/12 |
| **a customer for over fifteen years.always enjoyed the call sound quality but never liked the lack of signal coverage. my current billing has two county (municipal) taxes on it and has been so since i moved seven years ago. i have contacted sprint in person and over *2 on numerous occasions and Sprint cannot remove the charges from the previous county. Sprint's new website is a piece of garbage from a customer service standpoint-it's all about selling and charging you more. in jun.2011 i was called on my Sprint phone by Sprint and the person making the call had horrible skills and probably didn't understand english, she spoke it poorly and demanded that i tell her uses the lines on my account and apparently tried to force me into taking a fifth line by telling me it was "free". i had to conduct an interrogation to find out that the only thing that was free was the line activation. i broke my palm centro phone screen in aug. 2011(moment of silence for a truly amazing phone.....that must be why it's no longer available) and oh by the way your out of contract and Sprint forced me out of my contract 4 lines for $149 a month and now i'm supposed to pay 4 lines @ $79 each. CORPORATE FILTHY BASTARDS! this company is full of self-absorbed idiots-they claim to be the "most improved" cell. phone company-RUN FOR YOUR CHECKBOOK'S LIFE!! EVEN THE iPHONE MAY NOT BE ABLE TO SAVE SPRINT!!!! i'm done with Sprint.** |
| Verne T. | 12/21/11 |
| yes, my story is that I upgraded to a nexus phone that was free online. was to pick it up Monday. monday I go in the store, they don't have it. they said maybe later. called later, no phone. tuesday I called the store, no phone. wednesday phone come in but they tell me I have to pay for the phone because sale is over. then I call Srint customer service. they said they don't have any record of my online order. I even have an email stating reservation with confirmation number but they didn't want to see it and a supervisor offered me a deal but I needed to pay money to get it then I'll get a rebate and that will take weeks. also I am suppose to get credit 50.00 on my bill.none of this expereince was a good one very dissatisfied with sprint right now. maybe go to AT%T or somewhere else. gave me too much run around. the manager in the store kept pretending he is texting someone on what to do. never have I seen someone in a place of business, text someone instead of calling to talk one on one about a situation. |
| Carolyn Smith | 12/9/11 |
| I recently got service with sprint and i am very upset with sprint because i wasnt informed at all about sprint charging a month inadvance for service. I was told that all i had to do was pay my connect fee and then my monthly bill was going to be what was told to me and that i didnt get and i am highly displeased with your company and your Reps were unhelpful and very rude to me. I hope that this dont happen to anybody else. I would love for the termination fees to be lowered so that i can discontinue with SPRINT!!!!!!!!!!!! I am highly upset. Very poor service!!!!! |
| Don | 11/30/11 |
Samsung Epic 4g with Android 2.2. Received message on phone "System update ready" hit update to begin. Phone went into reboot and froze. Numerous attempts to fix went nowhere. Battery in, battery out, etc. went to nearby Sprint dealer and they were able to get everything working, no data or texts deleted.
Advised at store that update was flawed and I would get another message when it was fixed. Five days later, same thing. Message pops up, hit OK, phone freezes again. Go to nearest ( different) dealer. Got me back up, data lost this time. Call customer support, told " not our problem, call Samsung". Samsung no help at all. Call Spint again, speak to supervisor April. She offers $150 off the discounted $199.00 upgrade cost for Epic 4 Touch. I ask her to clarify that this $150 would come off the $199. She acknowledged it would come off the $199 and essentially cost me $49. She gave me her ID number 261124 and case number 1171003817, promising to note my file about our discussion and her offer. Several days later I get the upgrade message again. I call Sprint to make good on the $150 offer and they refuse, telling me that their girl April did note my file but the notation was ambiguous. Basically told me to go to hell. I explain to rep that I received upgrade message again and asked him what I should do. At this point I anticipated being transferred to tech support. Not today! Rep tells me that it's up to me what to do about the system upgrade on my own. And it just gets worse. now I call Corporate office and tell the how unprofessional and ignorant Noel Roman is. Noel , I told you this wouldn't be the end of it and you kept running your mouth. Let's see how you run it after I speak to corporate. |
| sprints B*t*h | 11/29/11 |
| Wev had sprint for about 11 years, the past 2 have ben hell, I upgraded my samsung rant which I loved, to a sanyo zio the phone stops working an I go thru 3 of them an sprint refuses to replace it after that, I bought a kyocera echo full price. Love it the speaker one day stops working and I take it in, they replace it with a rebuilt phone, first of all I payed full price for a NEW phone and they give me a rebuilt one, I don't want somebody elses defective phone I've ben thru 3 rebuilt phones and had several issies with them. My first new echo never gave me technical issues just a broken speaker big deal. Sprint you got my money already just give me a NEW PHONE THAT PROPERLY works... like I paid for in the first place. That's not all my problems, id love to take legal action |
| Jessy | 11/11/11 |
Sprint executive office are a lying disgrace,
You are nothing mere then a liar and DJ you do not deserve the position you hold.
My attorney has sent a certified letter to Robert Bennett's office. There were several people in my office that can and will swear that you told me you would send my a new phone and I was told this morning all your calls are recorded. How dare you think that you will get away with this. I was in a judges office and you were on speaker. DJ this is absolutely no way an educated person read those e-mails. Jeff never once corrected my impression he was sending me a new phone. That phone is less the three months old and is under warrenty. jeff.s.fortner@sprint.com,dj.houston@sprint.com |
| Laurly | 11/5/11 |
Here is one better. I switch to Sprint from being a Nextel customer before that for years and years. This was at the time they were merging anyways.. So I got a new sprint phone ported over my old Nextel number and that was that. I paid what I thought was my last months bill and waited to receive my new sprint bills .. have been receiving them and paying them since.. only to find out like 6 years later while online checking my credit report randomly there is an outstanding debt that had been sent to collections and negatively affecting my credit score from Sprint for 319.00 so I call sprint to see what the heck it is about.. they tell me since it was so long ago I have to contact the collections people because they have " taken over" the case. The Sprint rep also tells me that she can no longer read the notes on the account or get me any copies of these statements to show where the charge is stemming from.. I am pissed. So I call the collections people and the lady tells me that she can see that the charge is stemming from when I made the switch because Nextel charged me an early termination fee when I "broke contract" however at the time I was paying monthly and no longer in a contract for quite some time.. every time I called Sprint told me I had to request records from the debt collection company but when I called the debt collectors they told me I had to get them from sprint. Not to mention when I told one woman I was out of my contract at that time and wasn't sure why I was charged for early termination the lady at sprint told me even if I was in a contract I wouldn't have been charged because it was done during Nextel's merge with Sprint. After countless hours on the phone with both companies in one vicious circle, being transferred to about 12 different people, being disconnected, and told there was no solution to this matter I am only left with one option. I wrote letters to sprint, the collections agency, the better business bureau and my attorney has been called. I would have never known this even existed if I wasn't dicking around on the internet and happen to look at my credit report. . And now my credit is affected by a claim no one can get me hard proof exist or is a plausible debt. I love how they are soo quick to charge you for something but to get the charges revoked you pretty much need to talk to the CEO.
:( I will be switching carriers along with the rest of our business and my family, yeah eat it Sprint.. I will pay someone else thousands of dollars a month as long as it isn't you! |
| deb | 10/31/11 |
| Had sprint for years, upgraded and now they call and say using too many roaming minutes. I told them this wasn't an issue with my older phone for the last 6 years but the man tells me they are being more dilligent. He told me I could opt out and change my service to another provider. I guess Sprint does not need my $200 dollars a month. |
| Eddy | 10/9/11 |
| I am very surprised at Sprint's customer service. I go a new HTC EVO 3D in July when they first came out. I am on my 5th handset replacement and finally I asked if they could change my phone for another model and they basically told me to %$@%^$# myself. That they can't do that since I already had several exchanges in less than 2 months. (even though I was not the one ordering them but the techs) I guess Sprint does not cares very much for their customers once they have you tide down for a 2 year contract. |
| tameka | 8/27/11 |
I am so disappointed In
Sprint service
they are so rude and they have no customer service skills. I think the better business bureau needs to be contacted about this company
. It's ridiculous!!!!!!! |
| pfc. sanders | 9/9/11 |
| im being told i can have the military discount cause its not on record with the person i bought the cell phones though even though it was on ft. jackson, sc that i bought it on family day when sprint knew they would have the most recruits come through. after talking to the costumer service people and manager i was pretty much told screw u and i should have seen my bill. what do i do and who do i contact before i seek leagal councel from on or off post |
| Edward Hayes | 7/10/11 |
| i am currently using Evo 4g....Waiting for Samsung Galaxy S2....Stop draging your feet....will not upgrade to Motorola...if that is what you think.....Samsung galaxy s2 is the best phone out there...hate to move to another carrier to get what i want....so far i am very please with sprint |
| M bragg | 7/14/11 |
I made a mistake by buying another sprint phone from Port Orange, Florida.
I have been with sprint over 20 years.
I bought from Spring store in Port Orange, Fl.
Do not buy from any spring store in Port Orange, Fl./
Mbragg |
| lesley | 7/16/11 |
| I have been with Sprint because the coverage in our state is good and we like our phones. Our issue is with call centers inconsistencies, unprofessional, and down right stupid and lazy call center associates ,with an exception of a very little few. It seems Sprint has dropped the ball on training their employees on PROPER process and KNOWLEDGEABLE about product. A monkey could do a better job. We have never had our problems resolved with call center support. It is a shame that employees don't value their job enough to WANT to resolve or at least make a VALIANT effort to resolve an issue of FIND a suitable answer instead of "let me transfer you" or hang up on you all together. I really hope that Corporate would take a better look at training employees to know what they are talking about, and how to handle customers with CARE. Sprint has dropped the ball on caring for their customers after all the hundreds of thousands of millions of dollars that are spent everyday on product and service. Shame on Sprint and LAZY, employees. I would like to let sprint know of a outstanding job done by a Store sight employee named Lori at the Rio Rancho NM site. But I shouldn't have to drive all the way over there to get help with my account. What was funny about this is that she had an ENORMOUS amount problems with the call center and was hung up on as well. So I guess it is everyone. That ISN'T ANYTHING TO BE PROUD OF SPRINT. |
| Patrick Casale | 7/26/11 |
| I have terrible service at my home in Dewitt Va. I own 49 arces nearby and want to know if sprint would be interested in a lease agreement to put a tower on my land. My email is Cuhullian44@yahoo.com Please message me if you are interested |
| Christina | 7/1/11 |
First off - 1 star is one too many for Sprint. Sprint has screwed me around for months now. Second - my Samsung Moment just stopped working. They proceeded to send me 2 replacements. With the first, the keyboard hardly worked. The second, the mouthpiece didn't work. Seriously? Is that a joke? Then you tell me to mail in non working, 2nd replacement in and you will send me a new one. Um - NO. I am the sole care giver for my 87 year old grandmother. I pay for a service and I expect to pay for a service that I can use. I took my phone in so that Sprint could transfer my numbers, pics, videos etc and YOU LOSE half of them. NOT acceptable. Finally, you replace my phone with one that works - 3 weeks later.
Yesterday, you disconnect my finance's service without warning. When we call, you tell me there is nothing wrong with his line. However, Sprint charges him a $37 reconnect fee and ONLY credits his account $25 for THEIR error.
I am SERIOUSLY done with them. Thank GOODNESS I was able to get them to break my contract a year and a half and waive the termination fee. Good riddance Sprint. You'll be the next MCI at this rate.....
|
| I left sprint for a reason and have never been happier | 7/1/11 |
| My tale beings when I was 18 and got my first cell phone. Things were great at first. Then I upgraded the phone to a nice and shiny HTC PPC6700 with the whole windows mobile office suite. Things were good until the phone's touchscreen stopped working. So i contacted sprint and they sent me a refurbished phone. two months later my phone's screen again stops responding to my finger and stylus. I call sprint again (#2). They send me another refurbished phone. I have this next for for like 6 months and I think that everything is cool, wrong. I call sprint again, demanding they send me a new phone. I ask for the manager of that person, and the manager of that person...they send me another refurbished phone (#3). I keep that phone for 2 months..and then my phone starts cutting off during phone calls or just freezing. I CALL THEM YET AGAIN...they give me more bull and they send me one more refurbished phone (#5). This phone showed its behind when I was out and about and lost one day, so i try to bring up a map and gps my location...the phone shuts off...So i turn it back on and proceed to call a friend that knew the area that i was in. The phone attempts to dial her, and i'm in perfect sprint coverage, and then shuts off. So i'm out, lost, in an area i'm not familiar with and with a phone that is worth 699.99 that can't even help me get home. I completely lost it. I finally find my way home and decided to go to sleep to calm down. Next morning, I call sprint up and ask to speak to the highest person there. She promptly informs me that all she can do is send me another refurbished phone. I tell her, "you know i'm in maryland and our lemon law states 4 times..." she proceeds not to care and tells me that the only thing that I can do is pay for another phone outright. I hang up the phone, go to the nearest AT&T store and proceed to get an iphone. I got my number ported, Called sprint and gladly paid the early termination fee. I have been a happy AT&T customer for 3 years now and I don't even care that my bill is 105 a month or that my calls drop occasionally. I have a working phone that has never faltered and I just upgraded to the iPhone 4. Lovely still. FUCK YOU SPRINT!!!!!!!!!! |
| Linda | 6/30/11 |
CUSTOMER ALWAYS LEFT WITH HAVING TO SPEAK TO A SUPERVISOR
|
Yannika Miller  | 6/13/11 |
I have had my ups and downs with Sprint over the years, and have remained loyal throughout, however recent events have caused me to to have a change of heart.
I purchased music from the Sprint music store made available on the Instinct Sprint phone. Thought it was ideal since I carry my phone everywhere. I recently decided to upgrade to HTC Evo for which I had to pay a substantial amout. After receiving the phone I replaced the HTC memory card with the one from the old phone and to my dismay the files were not recognized. After a lot of back and forth and wasted gas going to the various Sprint stores, i am being told there is nothing that can be done. Had i just downloaded 10 songs, I would consider cutting my losses, but I purchased over 150 songs from the Sprint store and am being told that the best they could offer me is a $50 credit. Well im not going to accept anything less than what I deserve, and if after several years of service, and loyalty Sprint is not able to relpace the songs for me or give me the credit for the songs I purchased, then Sprint is no longer a carrier i want to be associated with.
With that i have decided to sever all ties with Sprint. As a customer, i dont think its too much to ask that I be compensated for something I already paid for on their network......Sad really.
|
| Cheryl | 6/17/11 |
| With my own personal nightmares with Sprint and all of the ones I'm reading about posted here, I'm wondering if anyone has ever thought of bringing a class action suit against Sprint. I have a beef with them right now and if it does not turn out in my favor, I'm definitely looking into legal action. |
| Danny Morris Phone 703-929-8348 | 6/21/11 |
| I have been a Sprint/Nextel customer for sometime. In Jan 2011 I purchased a Samsung M360 phone and was quite pleased with the phone and the wonderful reception that I received (inside) and outside my home. Then about the first of June, my phone just quit working inside me home. When I called customer support, I was told that it was probably due to my location even though I explained about the prior service months. It should be noted that over the past three or four weeks I have talked to a Sprint Rep (several) and have received everything from a tower check to see your local Sprint Rep, etc. The bottom line is, MY PHONE DOES NOT WORK INSIDE MY HOME, and that is just unacceptable. Especially since it did work and now I am told it is my location, etc. I can receive no satisfaction from anyone at Sprint. Can someone at corporate headquaters do the right think and let me out of my contract, so that I can move on with another company. It is not fair to me, nor is it good business practice, to handle a matter in this fashion. Surely there are a lot of satisfied Sprint customers across America, however, I am not one of them. If it is, as you say, due to my location, then do the right thing and let me go with no additional fees. |
| Charles Jones | 5/24/11 |
| Today was my day off, at 2pm the screen on my Sanyo ZIO phone quit working. I had the function of the lower buttons but unable to dial, text, recieve e-mails, ect. I went online to Sprint where Amanda P was my chat agent, after being online with her for 1 hour and 15 minutes we achieved nothing except that I could not go to my local Sprint retailer 8 miles from my house but rather she wanted me to go to Coldwater MI 26 miles from my house to which was not even a repair center. She did offer a $10 dollar credit and after several attempts to remotely reset my phone my fiance and I left to go to the repair center on Beckley Rd 5466-C which once we arrived and the very rude Asst Manager waited on me to let me feel very inferior with my phone purchase, he as well let me know that the complete care insurance I requested on my phone at time of purchase in March of this year was not on my account, this was no suprise though because when I went to the Sprint Center at 5285 Beckley Rd in Battle Creek a week and a half prior the salesman let me know my employee discount from my work had not been placed on my account as well from my purchase date. The salesman did immediately fix the issue with my discount. Meanwhile as todays nightmare unfolded I started out online for an hour and 15 minutes and the to the repair center for 1.5 hours and talked down to then on the phone with customer care where I experience out sourcing at its best because I could not understand them and they could not read their script and understand me, this went on for 1 hour before we became "disconnected". So again for the third time I call back and again have to explain the entire situation again to a gentleman named Ray and then he sent us driving to Kalamazoo, MI while he put us on hold several times before coming back on as we are 10 miles into our drive and he tells us that it would be a waste of time because the Corp Sprint store will not be able to help us either. So we turn around as he tells us to call the manufacture of the phone and have it replaced under their warranty. Are you with me so far I have been on the phone with Sprint customer service and Customer "WHO" Cares for 3 hours so I have a total of 5 hours wrapped up and $20 dollars in gas gone and so far no answers and a $10 dollar credit. Here is where it gets good, I call the manufacture of my phone KYOCERA per the instructions of Sprint, here a girl answers the out sourced phone call of mine and after a 35 minute talk she tells me to send my phone in to them and they will let me know something in 7 to 21 business days, yes I said it correct. I asked if she could send me her phone and do without it for 7 to 21 days. Now let me say that the phone has already been checked for water damage and there was none nor was it sun damaged but was determined to be a software malfunction at the repair center. So then we are on our way back to the Sprint retailer at 5285 Beckley Rd where the Manager and Asst tried to do all they could to help us this while I was on the phone with KYOCERA's warranty manager who was on a speaker phone with Sprint's customer care Manager about getting me a loaner phone and the Sprint Customer Care Manager said that Sprint quit giving loaner phones due to 90% of customers not returning them. Go figure! if you get one that works keep it! So from 2pm till 8pm I am still with a phone that doesn't work and have to wait 72 hours for the escalation team to approve the warranty I should have had in March and mean while I have two conference calls to be on tomorrow and Thursday so I'm wondering if the CEO of Sprint is as good at customer service as he is in his commercials about how important we little customers are. Because today I found out that you can buy the phone and plan at Sprint third party retailers everywhere or online and either will take your money and make their quota but when it comes to the customer after the sell you are invisible or you are passed like a football till you are mentally tired. I just added my fiance and her son to my plan and am scared to death of how this is going to progress before, during, and mainly after the sell is finished. And believe me if you get mad a quit them it will only take a few days to come after you with collections more quicker than they will fix your problems as a customer. So yes Sprint you need some major overhauling on after the sale service because we are bringing 2 phones over from Verizon to help pay your employees to continusly tell us you can't help us. Sorry for the spelling I'm just tired it's been a very long day with my cell phone provider. I would like to see though if anyone from Sprint actually reads these though. If so call me xxx-319-01xx Charles R Jones Marshall, MI it's on my account. Or just listen to your "may be monitored for quality" phone calls it has my info 6 or 7 times. |
| Kris | 5/24/11 |
| I have been with sprint for many years. I recently had to purchase a new phone when my Rumor 2 went out. I wasnt up for the full upgrade so I had to pay full price for the phone. I puchased the Samsung Transform in Novemember 2010. In December of 2010, I started having problems with the touch screen. I sent out the phone and was given a refurbished phone. In January 2011, more issues have been happening on the phone. This time it took us 2 months of talking to reps over the phone and going into sprint stores to get a new phone. Finally they shipped me another transform (refurbished.) Immediatly upon recieveing this phone we had issues. Droped calls, Random vibrating. I had to drive 1 hour to one location where they refused to help me I was told "Its 4 o'clock we close at 5, our tech cant help you. Hes not helping anyone anymore." Funny thing was is that I just heard him transfer someone to his tech. After this I came home livid for being treated this way. Had to wait till the next weekend and drove another 1hr and a half to another store. There they had the tech service my phone, they told me that there were problems with the phone, but to them they didnt warrent a new device. I came home, told my husband and he called Sprint told them what was going on and how I was treated at these locations. He said that we were going to cancel our service. Their response was "No, dont cancel, we will send you a phone free of charge. You dont have to send us the old phone back or the new one." They sent me a phone that is going on 3 years old. Its a utter slap to the face from what I have now. How do you go from a Samsung Transform to a Blackberry 8530??? The screen is to small, buttons are small. Doesnt do HALF of what the Transform does. I am very disappointed in their Customer Service, and their lack of treating their customers with respect. |
| John | 5/25/11 |
| Sprint is the best company by far. Affordable rates and excellent reception in Virginia. What we need to do is to email Dan@sprint.com and ask the CEO to improve on the plans for the long time Sprint customers. How about 2% off our bill for every year that we are with Sprint. I have an old plan that is very affordable but is limited to the proprietory phones with Data added on. I don't want to double my bill for an Evo,,but would be willing to upgrade to a newer plan that supports this phone only if I get an understandable credit for the years with Sprint. Sero plans pay $50 a month for the Evo. A long term customer pays $69 plus $10=$79.....Sero was open to the public when I was a customer. I feel that those of us in a similar situation should be able to get a discount for every year with Sprint or the pricing of the Sero plan,which is $50 per phone,,,,,please email Dan@sprint.com if you agree... |
| Christina McDaniel 509-599-7506 | 5/20/11 |
| This company has pulled me through hell and back. I Would not reccomend this company and after reading this you will understand. I was with t-mobile for two years never late on my phone bill and the only time I had to speak with them was when it was time for an up grade. I started with sprint in early March. First I was told that there would be a overnight ship on the phones, when that did not happen I went into my local store here in Spokane and was told that the phones I oredered where bad phone and to call and cancel then start with different phones. That I did, no real problem there. On March 18 I realized the plan I had choosen was simply unlimted and was charging me 266.00 a month, way to much for a phone bill. I went to my local store and had the plan changed.i also Decided to start a wireless card for internet. The part they forgot to tell me was that I can only download 5 gigs a months (Whatever that is) I watched netflicks then caught the fact that my bill had gone up top 1170.00. I went and cancelled the wireless card and somehow it was never cancelled, at that point my bill went up more. They finally got the card returned but it was still billing to my account. I was shut off at least 4 times in one week, now they did give me an extention but those where never up held. I was told by several representative not to pay the bill untill all the charges where cleared up because my phone would continue to get shut off because I was over the speneding limit. It is now May 20th and my phones are shut off and charges still apply. I HATE this company. Every dept has a different story and some reps do not note the account when needed! they are rude and cold NEVER GET SPRINT!!!!!!!!!!! |
| Adanna | 5/2/11 |
| Ready to switch? I did on www.5linx.net/modeerf, the phones are discounted and the plans are the same, port your existing number easily. |
Danette  | 5/3/11 |
| 12 years ago I left Sprint because of poor customer service. 2 years ago I reluctantly came back because of my business and the great corporate discount I would receive on my phone bill each month and the awesome deal I recived for the purchase of my high tech Smart phone, I have the HTC PRO 2. Well because of this awesome discount I was able to have 2 additional phone on my account, this all seemed great! However, two years later my account is coming up for renewal and the additional users haven't been so responsible in paying their portion of the bill, therefore I was anxiously awaiting for the termination date of my existing contract which is September 2011 to terminate the other 2 phones off my account. Recently, one of the account holders went into a store purfchased a new phone andWITHOUT MY SIGNATURE SPRINT ALLOWED THEM TO UPGRADE MY CONTRACT TO 2013!!! THE REASON EVERYONE WANTS TO TELL ME IS BECAUSE I HAD GIVEN THEM THE PIN NUMBER TO PAY BILLS & OTHER SERVICES BUT SPRINT SEEMS TO THINK THAT A PIN NUMBER IS THE SAME AS A WRITTEN AUTHORIZATION. MY PREVIOUS SERVICE WAS WITH U.S. CELLULAR and in my 13yrs with them THE ACCOUNT OWNER ALWAYS HAD TO APPROVE ANY CHANGES WHEN IT CAME TO THE CONTRACT!Now Sprint customer service reps are telling me i am stuck in A CONTRACT UNTIL 2013 BECAUSE OF A PIN NUMBER & NOT MY AUTHORIZATION, MEANING SIGNATURE!!! SINCE WHEN IN AMERICA CONTRACTS ARE AUTHORIZED WITHOUT A SIGNATURE, EVEN IF IT'S AN ELECTRONIC SIGNATURE? THIS NEEDS TO BE CHANGED!!! |
| Latanga | 4/7/11 |
| I have been a Sprint customer for over 10yrs and the only thing that kept me with them is there phones. Sprint customer service is horrible. Every time I call, I have to stay on the phone for HOURS at a time. The representatives always promising you something on your account and when you see they never did and try to call back they always say it wasn't in the " notes". Today 04/07/2011, I have been on the phone with sprint for over 3 1/2 hours and got hung up on once normally they hang up on you about 3 times. I spoke with Sasharina, Venita (is a manager and is also RUDE and tried to get sarcastic), Talandria (she hung up on me)Tawanda (she was nice and tried to assist me as much as she can) Curtis, Anthony (fast talker) then his manager Fraser. What a waist of time. Basically they kept repeating the same thing over and over. The manager Fraser want me to just let go of my complaint. Now if he was in my shoes he wouldn't let it go either. Back in February I was told I would get a discount for all of the confusion and problems I kept experiencing with my account and of-course when I called back they are saying its not in the "notes". Corporate office granted me two hundred bonus minutes about 3yrs ago and then they took upon themselves to remove it and saying they can't put it back. The managers are refusing to accommodate me. Sprint representative are rude, they talk over you and will get mad and hang up the phone on you, it never fails. As of now, I am seriously considering another provider. |
| SOON TO BE X-SPRINT CUSTOMER | 3/25/11 |
| I couldn't pay my Sprint Bill so it was Suspended from Nov to Feb I paid all bills and fees that were in arrears, got my phones back on and signed up for Auto Pay! BIG BIG MISTAKE! After paying my PRORATED BILL > fees for non usage from Nov thru Feb < And my Regular Monthly Bill Via - Auto Pay. there is no Negotiating Auto Pay they take the money no matter what even if you call WELL IN ADVANCE. And THERE WAS NEVER ANY MENTION OF A PRORATED FEE during Numerous contacts with Sprint to get my Service Back on. So checking account overdrawn plus several check fees! (bill was 2 times what my normal bill would be) and My Kids and I don't Eat this Week. So you say if you can't afford a Cell Phone why have one, well a Regular Cell phone bill i can afford, But not a SPRINT BILL with all there prorated fees. |
| Laura | 3/27/11 |
| I called 8 times 2 get my issue resolved. I have been a customer of sprint for approximately 6 yrs. They had great customer service til they merged with nextel and now it has gone 2 shit. They say they can't help u and always say they r sorry like they know you. I spoke with about 6 different people yesterday on 03/26/2011 for a total of about 4 hours and still didn't get my issue resolved 2 my satisfaction. I spoke with a floor manager by the name of adrienna tippens in the multiple device replacemnt department and was given very poor customer service. She talked over me and started yelling at me. She said all she could do was send me a refurbished phone unless I wanted 2 pay full retail price for a new one. Sprint customer service reps and employees of sprint r only working for the company 4 the money |
| Sandra | 3/23/11 |
| I have been a sprint customer for over a year and had to have a rant cell phone replaced three times because of the phone being no good once in use and received after two weeks. I have now just been told that when I had to pay a $50 deductible, that the account services department gave a discount of a $25 deductible and a $10 a month discount for a year and that there was a verbal agreement to extend my contract for an additional year, THIS IS TOTALLY UNTRUE, I WOULD HAVE NEVER SIGNED AN ADDITIONAL YEAR WITH SPRINT, SPRINT IS THE WORST CELL PHONE CARRIER I HAVE EVER EXPERIENCED!!!!!!!! and I will never, ever, ever, ever used sprint again. I don't know how my bill continues to increase over $50 - $70 every month and no one has an explanation excpet that I have been late several times on my bill and that's the reason, which is also totally untrue. |
| carmen | 3/14/11 |
| Sprint the now network I see that you have taken your network outside the USA and calls are being handled everywhere. This does not make me happy yet most of the companies are doing it. I dont have a problem with it as long as I get someone to understand what Im trying to say. This at times does not happen. I will get someone who is unable to help and get passed from one person to another. I worry about my identity. How many people from other countries are able to get into our information. Customer service as you well know makes and brakes a company. I lost my phone and I need a phone ASAP I call sprint and I speak to so many customer Reps and still no one has been able to help me get that phone before Thursday. I was told when I first called I could have been offered overnight service. I was not I explained how much I needed a phone. Asurion a company that can insure and replace a phone took the claim yet after that I have not been able to speak to anyone at that company to at least pay a fee for overnight service. How does this insurance company run if Ive been trying to contact them since early this morning how many others have tried as well. I look at their website yes one can make a claim and I guess that is just about all one can do. When I chat with sprint online and tell them that if Sprint has offered insurance through Asurian then they need some accountability from them for their customers not just to say I will take your feedback. I say give me an email or number to state how I feel on the importance of having someone there to answer to one who calls. Im stuck with getting my phone on thursday yet no happy with sprint things need to improve in customer service. Lets get customer service to worrk better. lets ease the fustration that comes from being transfered from one person to another. No one should be without a phone from friday through thursday a long time to wait. To whos favor is it that I wait till thursday. Make it be known that if Im happy at least ten people will know and if Im fustrated at least 10 people will know. |
| Cathy | 3/13/11 |
| I have been a sprint coustmer for over 7 years. I have three lines with Sprint. In the 7years I have only had 3 phones. I tend to hang on to my phone until it no longer works. My last phone the Rumor2 that I have had for 2yrs now;stop working Saturday afternoon 3/11/11. I went to the nearest location to upgrade my phone.I was denied an upgrade placed on hold several time over the course of the 61min ordeal. It turned out when my husband and I bought his EVO last year they used my upgrade for him. I was told I would need to wait 4 months before they would upgrade my phone. You would think after 7 years and our """PREMIER ACCOUNT"" they would be more symptomatic to my situation. I spoke with a CS Rep name Tiffany first, then transfer to the floor supervisor name Shantee when she still could not help. My son was out of town and my husband was at work over a hour away. No one could contact me since my phone was out. They suggested I travel 50miles out to the next nearest Sprint store? So then I get transfered to the next ""Up LEVEL Managment team"" This young lady name Shmekia was the rudiest, most unprofessional person I have even spoken with in the 7yrs with Sprint. Constant talking over me and several rude remarks. I asked to speak with her Manager. I was told her Manager Alsia Overton was unavailble. Shmekia refused to give me her last name for security purposes. However, she had no problem giving out Ms. Overton information. I asked if this call is being recorded. I received a confrmation number from this very unpleasant ordeal. I am still with out a working phone. After 7years of ""Loyality"" with Sprint! I am in the process of completing a formal compliant. Cathy F. |
| Cat | 2/20/11 |
I have been a Sprint customer for over 10 years. I purchased a HTC Snap phone 13 months ago. I signed another 2 year contract and purchased insurance. When some of the buttons stopped working, I returned the phone to a Sprint Service Ctr. I received another HTC Snap phone that did not ring. I returned to the Sprint Service Center and they were able to make the phone ring after over an hour of technical support. They next day I went to work, changed ring to vibrate since I was at work, and have been unable to make it ring again. Sprints website reports that there is a defect and that I should check for Microsoft updates. When I check for MS updates, I get an error. Then I called Customer Service, and was advised to return to the Service Center and if they could not get the phone to ring, I would receive a $150 credit towards a comparable phone. So I returned to the Service Center and they would not honor the commitment of the Customer Service Center (since "Customer Service reps do not know what they are saying" according the Service Center). The Service Center wants to give me a HTC Snap replacement phone that WILL NOT RING (3rd time around)or I can upgrade my phone (to another phone which will have some sort of defect, since all the phones have defects according to the 3rd person I spoke with at the Service Center) for more $ and sign another contract. (Note that I still have 11 months on the current contract.) All I want is a phone that rings without paying any money or signing another contract. The Service Center staff thought that I was crazy to expect such a ridiculous solution. Since the phone they sold me doesn't work, there is no alternative resolve the issue other than to pay more money and sign another contract. I WILL NEVER SIGN ANOTHER CONTRACT WITH SPRINT, NOR WILL I PAY MONEY FOR ANOTHER PHONE. I ALREADY PAID FOR THE PHONE AND I JUST WANT IT TO RING. IS IT REASONABLE FOR ME TO EXPECT THAT THEY WILL PROVIDE A PHONE THAT IS NOT DEFECTIVE UNDER MY CONTRACT AND INSURANCE PLAN? ACCORDING TO EVERYONE I HAVE HAD CONTACT WITH SO FAR at Sprint, I AM A LUNATIC TO EXPECT SUCH A RESOLUTION WITHOUT PAYING MORE MONEY. So I am supposed to pick up my replacement HTC SNAP defective phone on Tuesday, and if it doesn't ring, which I am not sure it will not. I may try to get my contract waived since they have provided defective products, again without paying $. I may argue with them again for another 2 hours. Or I may write the President of Sprint. Or I may try a combination of approaches. From what I have been reading online about Sprint Service, I may be stuck with a phone that will not ring for another 11 months. I will certainly keep returning the defective phone under my insurance contract and let Sprint expend $'s to deal with me and replace the phone until my contract is up unless Sprint takes the appropriate action to resolve the issue.
I will also be very vocal to any and every audience I can about the level of service Sprint provides. |
| Teresa | 1/31/11 |
| Sprint Customer Service Representatives need People Skills TRAINING as soon as possible! They lack friendly skills, problem solving skills, and basic treat the customer with respect skills. The abuse is ridiculous. Are the top executives really unaware? A supervisor named "Thian" talks over the customer not allowing them to talk, and then threatens to end the call. Calls are cold transfered within the dept and the customer is not allowed to become frustrated because they continued to hit dead ends? Something needs to be done. There is enough stress and frustration in our world today. |
| vincent romero | 1/17/11 |
| i have a phone ..extra line not even activated yet I am past the 30 days and the sprint people keep hanging up on me or getting disconnected..I told every person on there that it might happen to call me back cause i don't know if i get disconnected or hung up on because they sent me back to the menu and then blinp ..disconnected again and do you think they called back ?? no sir!(1/17/11 2:00 pm)gone all i want to do is keep three lines instead of four..theres only three people in my family..the guy said to just keep a extra phone..with the econmy the way it is now i have no need to pay for a extra phone..for what?who can i contact I am in Brentwood ca,94513 is there a person in corp. offices who care about the costumers concerns...by the way the fourth one was for my daughter but she seems to have beat me to the punch and had already gotten one...so now i am stuck with it...it was suppose to be a surprise. |
| Larry Schaibley | 1/21/11 |
| I just wrote another review on another page and just wanted to reiterate that Sprint is the worst company to do business with. Their customer service is basically non-existant. I know because when I was working, I did customer service training seminars. But you know what? I would never even think of signing on to Sprint to do customer service training seminars because it would just be an effort in futility. I'm sorry, but the name Sprint just makes my blood boil. |
| Jeanice Brown | 1/11/11 |
| I have been with sprint for years! I had my contracts transfered to my sons name because he receives a discount through his job. Now I am trying to get a phone upgrade, billed to me and because of the switch, I am told that it can't be billed to me. I have spoken with 7 different agents today including supervisors, and have got a different story from all of them. In addition I have had nothing but problems with this company. Today while dealing with each agent I asked them to please call me back if we were to get disconnected. ONLY 1 PERSON CALLED ME BACK!! My reception is HORRIBLE!!! The customer service is the WORST I have EVER encountered. I think I know a little about customer service because I was a waitress for years. I currently have 5 phones on the account. I am at the point where I will place all phones on vacation and go with a new provider! SPRINT SUCKS!!!!!!!!!!!!!!!!!!! |
| Graham | 12/30/10 |
I was advised today in order to have a number on my plan, sprints system was not able to handle the change. In order for sprint to make the change I would need to trick their system by paying 100.00 to have the system pick up the number then change it back to the plan I need. I recieved a lot af non professional assistance today from the techs, customer service as well as from Tom /supervisor/ P13-call center.
I have hassled with sprint for months and years and this really is really a disapointment. The worst service.... talking down to me when they made the mistake, then charging me to fix. |
| insun kim | 12/3/10 |
| Hello everyone I am writing from charleston south carolina. sprint phone company service is rediculously wrong because I never signed up for 2years contract but they decided themselves that I did signed up for 2years contract. my cell phone usage is less than one hour during 5 month periods of time and they have my money all together more than 500.00 dollars now that is bad to the bone. everytime I spoke to CSR some acted like a human as of they agree with me whole time but at the end of conversation they asked me would you like to make payment today? that really ticked me off and some acted like they are not human because they speak the same tone of voice ignoring everything what I said did not show no interactive emotion and said same thing over over again alike a robot. something is very wrong because people make up their own illusive story believed that they will get the money. I say time to wake up because it is not working any more. |
| Zachary Kriesel | 10/12/10 |
| I just wanted to say thank you to ( KIM ) she is a team player, I did tell her team lead that she was a big help. I ask to for her agent ID but the team lead said it wasn't something that they give out to customers, But she did help me with my issue ( I use my phone as a life line or known as heart patient ) she understood me from the start of the call, very professional. with agents like that make me feel comfortable calling my phone company. she did help set up a P/A & restored my services. SO I wanna say thank you ( KIM & SPRINT ) Your company will always have me as a customer... |
| Tracee' | 9/8/10 |
Again, as I explained to Mr. Morgan on several occasions my concerns and complaint has yet to be resolved. He has called on the following dates. 8/23/10, 8/27, and 9/25/10 at approx. 5:08 pm at which while on the phone call with Mr. Morgan my phone call was dropped. The exact issue I have been experiencing from the beginning. It is obvious and apparrent at this point that based on Mr. Morgan's tone and his unwillingness to resolve this issue. He believes that this is his personal company. He does not represent Sprint Nextel in any shape, form or fashion. He has consistently attempted to discourage me from being a customer and does not want me to speak with anyone else at this company but him. I have requested some one else authorized from this company to contact me that is not byass and is willing to service the customer. Please help me to resolve this matter. This again, has taken up so much of my time and to date this matter has yet to be resolved. I am requesting a full investagation as to why Mr. Morgan has allowed his personal feelings to cloud the real issue at hand and that is providing service so that I may be able to receive and make outbound calls without my calls dropping. And at this point crediting my cell phone account and not suggesting I can simply go elsewhere with my business. As I have previously explained to him. I have ordered business cards and flyers with my cell phone number and to experience any additional cost on top of poor service is not how this company has been able to be on the fortune 500 listing. Again, I am not satisfied with my service and I am requesting a credit for these past two months on my account and an apology for the various calls from Mr. Morgan discouraging me to pursue customer satisfaction from Sprint. As I have explained to him previously I have been with Sprint Nextel over 6 years and have referred countless customers to Sprint.Why should I have to take more taking shopping for another company because he doesn't understand that without loyal customers as myself he would not have a positon with this company. This proves to me again that his responses are not consistent with the level of customer service that I am accustom to since I have been with Sprint therefore I would like to have another representive contact me from the Ceo's office if not Ceo himself since Mr. Morgan has again determined that he will not assist me in my complaint. I do not desire to speak with him due to his tone it is very rude and short. Please help!!!!
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