5918 Stoneridge Mall Road Pleasanton, CA 94588
(800)723-3929
Reviews For Safeway Corporate Office
mS. wASHINGTON  | 5/21/12 |
| China - What would you do if you were in a grocery store, you turned into an aisle, and you saw a man beating his pregnant girlfriend? Would you run for help? How long would that take? Would it be too late by the time security arrived? Ryan Young worked at the meat counter of a Safeway supermarket. Reports say that when Ryan saw a customer push and kick his pregnant girlfriend last month, Ryan stepped in to stop the beating. According to the press, Ryan's actions earned him praise from his local police chief, but not from his employer. Instead of treating Ryan like a hero, Safeway claimed Ryan should have called security and suspended him without pay while it investigates the "altercation." Pending the results of that investigation, Ryan could be fired for good. Doug Castro is a security guard who shops at the Safeway where Ryan works, and he believes Ryan did the right thing by intervening. That's why Doug started a petition on Change.org asking Safeway to lift Ryan’s suspension and give him backpay for the income he lost during his involuntary time away from work. Click here to sign Doug's petition. Ryan says one reason he felt so compelled to intervene is that he's an expectant dad himself -- his wife is 5 months pregnant. "We're expecting a child," Ryan says. "I've been suspended for just about a month now without pay for doing something I feel was right, that police said was right." Indeed, local Police Chief Ron Langford told reporters, "In my mind, in this case Ryan did the right thing." The police have already turned over security footage of the incident to prosecutors so that the man who beat his girlfriend can be charged, yet Ryan has been suspended for almost a month with no income. Doug believes that if thousands of people sign his petition, Safeway will bow to public pressure and put Ryan back on the job. | |
| Lorraine Winkler LCSW | 5/22/12 |
| I am astounded and angered by the firing of the Safeway worker for intervening against a man beating a pregnant woman. Talk about the war of women. This kind of ethic needs to coorected yesterday. Think about it. Would you want people to standby if your wife or daughter, pregnant or not is being assaulted? Until and unless this is corrected I will never set foot in a Safeway store again. Lorraine Winkler LCSW | |
Sue  | 5/22/12 |
| ALL OF THE SAFEWAY BRAND CHIPS AND CHEETOS ARE DELICIOUS!!!! GREAT JOB SAFEWAY NOT ONLY FOR THE DESIGN OF THE BAG BUT FOR THE TASTE OF THE PRODUCT!! | |
| Herb Morehead | 5/23/12 |
| Due to comments made by Vice President and General Counsel Robert Gordon, I will no longer shop Safeway when I have the opportunity. If Safeway ever opens a store in my area, I will not be shopping there. I am a Republican and I find insulting the President anything but funny. I am tired of the need of folks to share their ignorance with the public nauseating and his non-apology for having done so disingenuous. When I visit my kids and folks (one and/or the other monthly), I fill their refrigerators. It will not be from your stores. Mr Gordon is a boorish ass, by his own words and "apology". Shame on him for the remarks and never having learnt what an apology entails. | |
| Mary | 5/8/12 |
| I went to the new (2 years) Safeway in Damascus, Maryland a couple of days ago and was impressed with its size and beauty. Unfortunately, Safeway (as a group) seems to have stopped carrying the Hershey's Special Dark Sugar Free candy upon which I, as a potential diabetic and sugar addict, depend upon for relief from an otherwise boring diet. Also, although Giant has had Skillet Crisp Tilapia for months (while my usual Safeway in Olney, Maryland was being rebuilt), neither the Safeway in Olney or in Damascus is carrying this delicious product. When I went to checkout with my few items, there was NO express lane open, but the two or three regular lanes had a number of people with large loads waiting in them. Some nice people let me go ahead of them. Then I decided I wanted to see Customer Service about getting the foods I like but no one was there. So, I asked a checkout clerk who called someone to come to Customer Service. He did and he wrote my info down on a tiny scrap of paper, but he seemed anxious to get back to whatever else he was doing. When I had unloaded my little cart into the car, I went to put the cart in the return station and saw that there were a couple of huge bags of trash stuffed in there, with trash all over the ground. ... My mother worked for Safeway for 25 years and I've always been proud to shop there. I can't imagine what is wrong with the Damascus, Maryland store, especially since it is such a nice store. What will it look like in another year? What would it be like if I had to do a major shopping trip. Giant does seem to be doing better about stocking products that people want, and I never in my life thought I would say that. | |
| | 5/15/12 |
| I am very concerned as to why you don't answer apps. when they are sent? I am a cocerned person, I worked for Turkey many years ago I was asst. Mgr. at Briar Crest Hershey, also at Myerstown. I am writing this because I thought TH was an honest place to work. I have a son that put close to 14 yrs. in your stores. He never missed work. He came to work when he was sick. His last store was Harrisburg. By the way I forgot he was ( MANAGER ). He got a chance for more money, he made a bad move. He realizes it now. The part that bothers me is no one will give him a reason for not takeing him back. Be honest people what is the problem. I don't feel you people appreciate a good employee. I think everyone has at one time made a mistake. He has paid for his mistake. Why won't you give him his job back, which by the way he was well liked & brought business to the company. | |
| Lee Klare | 5/16/12 |
| I have just seen the news where a butcher working for Safeway was suspended for not following "policy". The young man rescued a pregnant woman from her boyfriends verbal and physical abuse in public at Safeway. The police stated that he is a hero for saving the young woman AND had he not done so the young woman would probably have been injured far worse than she was. Safeway's policy that an unnamed Safeway manager stated was not formally documentated but was verbally passed along to their employees, was to contact either store security or the store manager to take care of "altercations". While that is generally policy with most companies, sometimes time is of the essence in aiding someone in need. I am an Operations Chief for a fire dept. so I know what the importance of responding quickly can mean. I have called Safeway corporate offices and told the young woman that answered, that my family will no longer be customers of Safeway because of the suspension without pay as well as possibly losing his job. His wife is pregnant so he needs the job, as any of us do to take care of our families. It could have been my wife, daughter, or friend that this happened too. I appreciate that safety is not high on Safeway's list. | |
| wild targets | 5/17/12 |
| The produce guy at the store in susanville calif.uses the old veggies to bait wild animals and slay them. wheres peeta when you need them. | |
| Mary | 5/18/12 |
| I was in my local Safeway store in Pinetop arizona shop here every week several times a week.What is going on the store manager(dave something) was talking very badly about a employee Said he had more family problems than any one he(cuss word) ever knew Laughing about getting rid of him.this is very poor exsample of a store manager.i do not neeed drama when i go shopping.then i go back to the meat section well i have alway brought my meat at safeway no where else.meat that was on add special was not out people are talking about a guy that was getting a bad deal said he had a 3 year old born with a heart defect.Sounded to me like Safeway doesn't like sick children wont keep employees that have special needs children!i am outraged!i just left my basket and walked out wont go back either went home called family and friends they wont go back either.Never supported another big chain store coming to the mountain but maybe its time.Will let city council know about this and the women of the mountain club and my church which is the biggest church on the mountain. I suggest families go shop at Eddys country store or drive the few miles to Holbrook to Bashas.thought Safeway was managed alot better than this!! | |
| Ann Green | 5/19/12 |
| 5860 Thunderbird, GLENDALE, AZ - 85306-4629 The cashier and manger would not let me use coupon!!!! I am a mother of 9 children and I could not use a Safeway nonexpired coupon AT SAFEWAY 59ave Thunderbird Rd Glendale Arizona!!! Can not belief it I will never shop there again!!! Nobody should ever shop there!!! The manger is male and it was a female cashier last night!!! 5/18/2012 I am telling facebook and all the people I know!! Safeway on 59Ave and Thunderbird in Glendale would not honor there own nonexpired coupon!!! They said because I found it on the floor I can not use it. I found one and the other I brought! They would not let me use either!!!!! | |
| 2coky4u | 4/23/12 |
| I work for Safeway in Colorado. Safeway sucks! Been working for them (Safeway) 22 years now. When I first started it was great and everyone was treated wonderfully. Now a days it has gone down so far all the company needs to do is flush the toilet! Problem solved. Full timers are soon going to be a thing of the past, as well as the benefits and pension. Prices keep rising, consumer keeps buying higher ups keep getting wealthier...Stop supporting Safeway!! Hopefully the safeway sign will be gone and another Walmart in its place! | |
| | 5/2/12 |
| since i moved home to the island of kauai,ive benn getting my pain meds from kappa safeway for the last 3 months.today i was told they are no loger filling my prescriptions from my doctor!tommarrowi will get really sick if i dont have my meds!no explination.verry affraid of getting sick?can anyone help me!808 651 3969 not right! | |
myrna h  | 5/2/12 |
| why dont you put a safeway store in billings mt. billings does not have many grocery stores and just opened a shopping center on the west side and really needs a grocery store. please check this out | |
| Kathleen | 4/17/12 |
| Lahaina Hawaii Safeway is the worst managed store on the planet. You can not complain about the service because there is none. If you go to the General Manager, he lies to you about everything that is being done but when you check with customer service corporate, NOTHING has been said or done. Waiting 3 weeks for my money back on a lost safeway card and NOTHING was turned in or accomplished by their staff although the promised me that it was turned in and a new card fortcoming. The sushi is at least 3 days old, dried out looking and tasting. The rotisserie chicken totally void of juices. The floors are filthy and the seafood area reaks of ammonia. The pastry department 1 day to 5 day old products, alot have been frozen and set out later. This is the utmost in disgusting store of any grocery store I have ever visited and I hope that someone reads this, that can actually cause some positive changes for the deserving clients that are paying triple the price of any store in the United States. | |
| Maria Camacho | 4/4/12 |
| My family & I usually shop at Luckys but decided to try to go to Safeway in Union City off of Decoto Road because I knew they had the LARGE size of the Land of the Lakes Butter and plus the ambiance would be nice (with their special lighting etc..)... Boy what a NIGHTMARE!!!! My daughter & I have NEVER been treated so badly in ANY shopping establishment. As we walked around the store we noticed 2 guys following and staring at us the WHOLE TIME, we just thought they were perverted stalkers, and didn't pay attention. When we got to the self check-out, we found that the butter we picked had been tampered-with so we asked the cashier guy if we could get another one and he was very RUDE AND SHORT with us as if we purposely did it. Then when we were having problems with our Safeway Rewards Card, we had to ask the same guy for help and he treated us as if we were a couple of ignorant fools that were bothering him. There was no "may I help you?" or "let me see what I can do to help" or "excuse me, I'll be right back with a new card for you".... he just walked away very irritated and handed me a new card without a word or eye contact. When we were done paying for our items, we asked to speak to a manager and as we are standing there waiting for the manager, we noticed the same 2 guys that were following us earlier and police or security guard close-by all staring at us. We found out that they were LOSS PREVENTION and they THOUGHT we STOLE something. When the asst manager finally showed up, I was SO upset and trembling trying to explain to her the situation and all she could half-heartedly say was "I apologize and what do you want me to do about it?" Then I noticed that the 1 of the 2 guys that was following us around pretending to be customers went upstairs (EMPLOYEES ONLY AREA) and I asked her why her employee was following us around and she smuggly said "I don't know what you are talking about, that guy doesn't work for us" She said "you said a bad word 3 times to me and this conversation is over!!" and walked upstairs. There was only 1 nice female cashier that tried to make things better but the damage had already been done... so I thought. When my daughter & I went out to our car, the same 2 guys followed us!!! I confronted them and asked them what their problem was and they denied everything. We came to this same Safeway a few months earlier and got very BAD service from one of the cashiers and thought it was just a fluke and it couldn't happen again because I was sure Safeway takes pride in good customer service. As it turned out, the LP's, the cashiers and the manager was terrible. We are going to persue contacting the General Manager but if they hired that one gal to be their assistant Store Manager then I don't expect that the GM will be any better. I will NOT be back to any SAFEWAYS anytime soon. I'm sticking with Lucky's. | |
| Dee Dee Joan Marie Fountian | 4/1/12 |
Today I had not even did any shopping yet and wanted to get cash to do my laundry, it is Sunday and the bank is closed. I use my BofA-VISA there all the time. Safeway always cashed my check before cash. I put my parches on my VISA card. I go to Safeway and the lady refused to cash my check, she said that they store has no history of me at all, or something like that. I am sure there was days that I used a check at the Watt and Arden store, I used to stop there at their delli every day on the way to work to get something to eat. I lived in Carmichael and was born in Sacramento. I lived here my whole life, Don't Safeway want me and my friends business, I don't understand what is going on. All these new people here and they let them cash their checks for what ever. I was a teachers aide, at American River College off and on, and I don't understand, I can tell all my thousands of friends that live here that were not welcome if that is what you all want. I'm really tired I just road my bike to the store that is a mile, and a half away, my blood pressure was up to I bet 177 over 100. I only went there because they had cashed my check there before. I've got high blood pressure any way it wasn't all the bike ride. She would not cash the check for me so I didn't by any thing there at all I try to find a wal mart store down town I guess, can you all ask Wal Mart to move Down Town Sacramento if you all don't want to cater to us. Dad worked for the Federal Government for 35 years. There was at lest a few project that dad was one of the 12 folks in charge of the heavy shipment, for the Vietnam police actions. He was like an interpreter for normal workers. I guess you all forgot all your own clients. why should I buy things there, if the store will not cash my check, are not going to cash my check when that is the only reason I went there today. but the lady tryed to get me to use my check at the register, but I had bought form Safeway for years with, cash, check and VISA what gives. that is not nice, give me a store that is nice. | |
| Doribear | 3/27/12 |
| Wanted to write to Safeway Corp. but dont know how to reach them. Just wanted to say, that I loved your fold & close top plleated sandwich bags. About l6 or 17 years ago, I was shopping in a Randall's store with my husband. There was a rack of sandwich bages. The boxes were 300 count. They were on sale 2 for something. Not very much. I bought 2 boxes. They had 300 clear plastic bags in each. We really couldnt afford them, but my husband said "oh well, go ahead". I just wanted you to know that I have about 10 bags left. I have used them for what-ever, all through the years. Now, I cant find any bags without zippers. I love the plain old-fashion bags without zippers. So thank-you, Safeway, Inc. | |
| Truthful Shopper | 3/25/12 |
| The Engleside Safeway in Alexandria, VA (store #1283, I think) has gone downhill in the past two years. The store is never fully stocked and this includes most departments but especially the meat and produce department. While I understand that there are times when the products are being heavily shoppped due to a busy day, I also find that even first thing in the morning, there are "holes" in the meat dept. on mainly the things that are on sale. It's not that you are out of the product because I have gone to the manager who will tell me that the meat man is on break. Now why would someone take a break BEFORE filling in the holes? I also notice that the store employees shout to one another. You would be appalled if you witnessed how many of them do so and the what they are talking about for the customers who are in their vicinity can hear. I also note that there are many times that while doing my shopping, I see two and sometimes three employees engaged in conversation rather than working, which I am sure they are not being paid to have "social" time. Eddie is a long time employee and I have sent a complaint on him before as he is rude, slow and for some reason, always on the express line and there is not one thing express about his performance. I will go to a longer line even when I have the limit of items to use the express checkout just to avoid him as that is how much the experience is disturbing if going through his line. He is also notorious for talking more so than working and as much as I notice this, I know the store level management and his co-workers have to be aware too. This probably has a "domino" effect as when these other employees see how he continues to keep his job when he really is not a bit productive, they could get disgruntled or just stoop to his level. I have stopped going to this store for the most part unless I need to just pick up a few things and it is the closest one to my home. I made the mistake of stopping in there yesterday, Saturday, March 24th, and there was not any push carts in the front of the store for customers to use. I saw the manager near the customer service desk, Victor, and I made him aware of this. To my surprise, his reply that he knew that. I then said, "why aren't you getting someone to handle this problem then?" He said there weren't any as they were all being used. (Just to add, this was the second time in the past three weeks that I went there and was unable to get a cart as there were none in sight) Anyway, I picked up my few things after waiting for someone to come out of the store so that I could use the cart they would no longer need, (a customer shouldn't have to do this and I almost did leave), and when I was leaving, yes, there were not any carts in the carousel that is closest to the store, however, the carousel that was a little further up in the parking lot, was LOADED with them!! Now, either Victor has a problem with knowing that the smooth operation of a store is the manager's responsibility and he needs to be able to delegate to his employees what to do or he is just as lazy as they are and does not really care about the company and how important it is to put the customers needs first. I do hope that you can take actions to help this store as they are not representing your company in a positive way and this store needs to be dealt on many aspects. Working first and foremost, as that why it is called a JOB, customer service, and cleanliness. Oh and let me not forget the unprofessional shouting to coworkers which isn't about a price check or anything having to do with the store, but most times just about what they saw over the weekend or something totally unrelated to anything about SAFWAY!! This store is going downhill and please start making unexpected visits as there are many people out there that need a job and could replace these workers who need to go and make a more positive impact on your company that has been around for years. Or, maybe it does start here and everyone is becoming alright with the decline in productivity in the workplace??? For now, I do use the newer store up the road at Mt. Vernon Square but I may discontinue shopping at SAFEWAY altogether?? Disgruntled Customer | |
| Carolyn Burns | 3/19/12 |
| I purchased colossal shrimp at the Safeway on the corner of Bancroft and Treat in Walnut Creek on 3/18/12, and I got a very disgusting surprise. I got home and put the shrimp in water and started removing the shells - and a cigarette butt came out of one of the shrimp!! | |
| Linda G | 3/11/12 |
| On 3/9/12 I was doing my usual several hundred dollars worth of grocery shopping at the Safeway on Redwood Road in Novato. My cashier and I noted my box of eggs had a carton that was compromised. She asked the bagger to get something to shore up the box. While this bagger was shoring up this box another bagger came in and started bagging where the bagger had left off. The cashier behind me started yelling at the bagger who was taping my egg box. Demanding to know "what are you doing??". My cashier explaned to him that he was helping the customer. This bully casher then starting saying "there is no need for two baggers". The baggers and my cashier seemed like children being yelled at by dad. I turned to my cashier and I said "HOW RUDE IS THAT?". The bully then slapped a piece of paper next to me stating "you can file a complaint - my name is David". I said nothing to him but I asked for the "MANAGER" who never showed. The paper he gave me was for some general complaint form in Arizona. I felt threatened by this bully, I felt challenged by this man. It was almost like he could care less - and knew that no matter what I said or complained about he would get away with treating people poorly - and enjoy it. I will not rest until someone takes notice of this incident. Not just for bullying me but being so rude to my cashier and the kind baggers. Even the customers in line behind me made comment and were shocked by this guy's treatment of everyone. This store other than the bully has great people. No idea why everyone is so afraid of this guy. | |
| Frank | 3/6/12 |
| I was a loyal customer (& an Elite Customer)for 16 years at the same location that Adrenne Gifford (3 posts above supported (Hamilton Street in Hyattsville). Most of the cashiers were terrific and you got to know them over the years and vise-versa. I put up with the freezer breakdowns that were always occuring in hopes it would get better. We then heard they were going to put in a new modern Safeway near PG Plaza mall. A group of Hyattsville residents asked management just to clean up and fix the current store. The plans for the new Safeway never came to be then we heard they were closing the Hamilton Street store. Some of the reasons I heard was the constant shoplifting and lack of customers. They lost customers because people got tired of the constant freezer breakdowns, rude younger cashiers and favorite foods no longer being stocked. If you wanted a good cut of beef or fish, you had to go elsewhere. I always joked that this was their "ghetto" Safeway and in retrospect, that's how management (corporate) looked at us. It also seemed that some of the under performing managers were dumped here. Well, guess what Safeway, Hyattsville is becoming a much better market with the development on Rt 1. The "Arts" district, Busboys and Poets, Tara Thai and a list of others that took a chance to locate here and have a booming business. A lot of young families are moving here. Home prices are going up. I think Safeway missed a good opportunity. One good thing that became of them leaving is I don't run to the market everyday and no more spur of the moment shopping thus I'm saving a lot of money. | |
| Don Dressel | 3/5/12 |
| Why safeway has so many problems with customer service and its employees can be traced to the way they treat their employees! When I worked for safeway over 30 years ago they were a great employer but over the years employee moral has decreased tremendously by cutting wages and benefits to the extent of where some employees are on assisted living and food stamps! I do not see Steve Burd taking a pay cut in fact he got a nice bonus while employees saw their hours cut. If safeway keeps this up they will see their business fall by the way side because remember YOUR BUSINESS IS ONLY AS GOOD AS YOUR FRONT LINE EMPLOYEES! | |
| Linda | 3/5/12 |
| everytime I go to the safeway store in our area they never have the sale items they have in their sale adds, then to top it off this morning I went to do some shopping they had very little meat out in the meat case and no Hamburger what so ever. and asked the person in the meat department if they would have some out soon, she told me 25 minutes, so I desided to do my shopping in a very slow manner and take extra time to look around the store, so 25 minutes goes by and I go back to the meat department and she is just starting to get the meat out, and getting to the job at hand, and at least get a package or two ready since she knew someone was waiting. so I looked into the meat department window door and did not see any sign of anyone even packaging meat. the store had been open for 3 hours and noone had even stocked the meat department yet. & about 6 months ago I wanted a tenderloin steak and they didn't have any in the meat case , it was about 4 p.m. and I asked the butcherto cut me a couple, he said it would be 30 minutes before he could get to it he was going on break. how long would it have taken to cut me 2 steaks ? were does customer service come in ? and in the deli depaertment I was looking at some specialty cheese during the holiday and picked a piece up and the whole bottom side was covered in mildew. they are one of the worse stores in our area and now this is the straw that broke the camels back I am done with them once and for all. | |
| JOHN MARTINSON | 3/4/12 |
| MY BIGGEST COMPLAINT WITH THE "BANDIT" SAFEWAY IS THEIR SO CALLED SALE AD'S-- THE FOLLOWING IS A TYPICAL EXAMPLE: COKE (by 2 get 2 free)AND A FREE BAG OF CHIPS (2.99) AVOCADOS .77CENTS EA. PROGRESSO SOUP.99 CENTS EA. SO HERES WHAT I PUT INTO MY BASKET 4-12 PACKS OF COKE--4CANS OF SOUP--3 AV'S AND A FREE BAG OF CHIPS. AT THE CHECK STAND THE WOMEN CLERK FIRST OF ALL DID NOT ASK ME FOR MY SAFEWAY CARD. SHE RANG UP THE ITEMS AND IT CAME TO $52.92. I DIDN'T LOOK AT THE TOTAL UNTIL AFTER I SLID MY CREDIT CARD THRU THE SLOT. WHEN I QUESTIONED THE CLERK, AND SAID WHAT THE HELL DID BY FOR $52.OO SHE SAID WELL YOU DIDN'T SLIDE YOUR SAFEWAY CARD THRU, (she didn't ask me for it before she started to ring me up) SO SHE THAN SAID I'LL GIVE YOU YOUR SAVINGS BACK TO YOU IN CASH. SHE GAVE ME $13.66 BACK IN CASH, AND QUICKLEY WENT ON BRAKE.THAT WAS NO WHERE CLOSE TO MY SO CALLED SALES PRICE. I THAN WENT TO CUSTOMER SERVICE AND ASKED TO SPEAK TO A MANAGER. TO MAKE A LONG STORY SHORT. AFTER HE REFUNDED ME MY WHOLE SALE OF $52.92 HE RERUNG UP MY PURCHASE UP AND IT CAME TO A TOTAL OF $ 22.92 A TOTAL OVERCHARGE OF $30.00 FRIGGEN DALLORS. NICE TRY "BANDIT" SAFEWAY.THIS ISN'T THE FIRST TIME THEY TRIED TO STICK IT TO ME. EVERY TIME I GO TO SAFEWAY TO GET SOME SALE ITEMS, IT'S THE SAME-O-SAME-O. YOU HAVE TO WATCH EVERY RING UP ON EVERY ITEM.THE CLERK'S SHOULD KNOW WHAT'S ON SALE AND REMIND THE CUSTOMER OF HIS OR HER SAVINGS. I CUT THIS MANAGER A NEW (you know what) AND LEFT IN A HUFF. ALL I CAN ADD IS BUYER BEWARE OF THE "BANDIT" SAFEWAY. THIS IS THE MORGAN HILL STORE ON TENNANT. | |
carol  | 2/24/12 |
| I work for Safeway. I want to be proud to tell people where I work. I have to say it is always my customers first. It has become very difficult to be in the best mood when you work short-handed. Your are left to wait just to use the restroom because there is no one to let you out of the checkstand. It difficult when you have lines of people, who are mad at having to wait to get checked out. And, when you finally get these order rung up you have to bag the order because there are never any courtsey clerks around. There are never enough clerks, so you really feel like an idiot asking if they want help when you know you will have to call several times. We are trying to give the best service we can because we want our customs to come back. I don't understand why you make us sign all these papers to give good service, you do adds for service but there is never enough of us to the very best we want to give. Now, the other reason I am writing. You stopped making Flintstone gummies, now I don't buy any gummies, as the Flints were the best. Then you revamp the store and now I have to go to Target to get Welchs grape juice bars, then you stopped carring Spice Islands Chicken Stock Base and you don't carry Ultra Brite toothpaste. Guess where I have to go to get the things I used to buy at my own store. I want to shop at my store, support my store. I know the union contract is still up in the air but if we want to stay open we have to give good service and that means not just to customers but to our fellow employees. We need to proud of stores, our employees and our company as a whole. Thank you, Carol | |
| nikki | 2/20/12 |
| my name is nikki and i was in the safeway gas station in cheyenne wyoming on south greeley highway their new employee mike eckstrom was very rude and snoby to me and my mother this is night right and i would expect this matter to be taken care of. employees should not be like that and that is poor work ethic. it was very offending to me and for another thing this man mike is rude inconcideraate and snobby to customers i was not only person complaining | |
| annoyomous | 2/9/12 |
| my wife works for a Safe way in California to be retired in two years, who can she report to about her Boss yelling at her about her job. and there were some other works present.I told her she should report her to management for yelling at you . Iam retired and was a superviser at a Hotel chain for ten years .Yelling to an employee or any one else is a NO NO NO . Safe way should remind or train there staff thats in charge AGAIN A NO NO NO | |
| annoyomous | 2/8/12 |
| Am just sending the following to Corporate offices Safeway Customer Service Center M/s 10501 P.O.Box 29093 Phoenix, AZ 85038-9063 TO WHOM IT MAY CONCERN: Safeway used to be my favorite grocery store, from my days of growing up in California to now in Arizona! That has certainly now changed for the many reasons I want to address with you! I do not know about the other Safeway stores in the area but primarily the one located on Grand Avenue in Surprise, AZ. First of all this store seems to not have the weekly advertised items in stock—one example was last week the advertised Dungeness crabs on sale for $8.99 a lb! I went in first thing Wed morning when I saw the ad and there was no crab in stock, went back on Friday and Saturday and still no crab, when I asked a butcher he shrugged and said “oh was that in our ad?” He also said there could no longer be any rain checks issued as I had also asked about some pork ribs also advertised and not available. He said they had a few of those but they sold out early and rain checks not available! Don’t the people who do the ordering bother to read the ads and make sure items are in stock????? NOT. Another recent example was Safeway brand water chestnuts a few weeks before—still not in stock! These are just a few examples, this is a recurring regular problem—today (and last year) there were never any chocolate covered strawberries available. ( in todays ad!) I could go on and on and on with more examples but hopefully you get the point! Although you have a customer service booth there is rarely anyone there to help you! I have been told by several employees that their hours have been reduced and so they have fewer hours to get things ordered, etc Every day as you go through the store there are major empty spaces spaces where items have not been reordered and restocked. I don’t know who does the ordering but we rarely get new products introduced or restocked. Two years in a row I have purchased Philadelphia pumpkin cream cheese spread, liked it and went back a few days later and it was already sold out. Asked an employee if they would get more in and was told it was a seasonal item and could not be reordered –this was in late October or early November. HUH??? This year when I saw it come in to stores I bought 3 but also noticed it sold out immediately and was never restocked. Again, just one example of an ongoing problem. I have learned now to go to Walmart to get new products instead! Your ads are becoming almost useless and every week when I see the caption “see our low produce prices” I laugh because of course produce continues to rise week after week. And everything else-( I now buy most of my produce at either Trader Joes or Walmart) Produce Dept at this Safeway is now more frequently than not out of products such as jalapenos, basil etc. I have asked to have certain products stocked but was told to fill out one of your “feedback” cards And I have done so several times but with zero results. A few items I have asked for are Sunbird Hot & Sour soup mix, rice flour and sushi rice. I could go on but will spare you more details! Unfortunately I am buying more and more things at Walmart and Trader Joes these days and I hate going to Walmart and their prices used to cost more, especially if you watched the ads but that is no longer true and they carry more variety of products. I wish to keep this anonymous as the employees know me and I think would retaliate if they knew! | |
| JJ | 2/8/12 |
| Just posted letter I was sending to the corporate office in Pleasanton and copy to Customer service in Phoenix, AZ--used the name "annoymous" and wonder if it will even post! After then reading the others complaints on here I see I am not the only one with a major problem now with Safeway. I have also found many of the employeess rude and obnoxious and think they are also angry at the company for reducing their hours and making the working enviroment less than nice and so taking it out on customers! Used to be you would see people sitting in the Starbucks section reading newspapers and magazines and so I started going in on Sunday mornings and looking to see if the coupons included were worth the price of the paper (newspaper now worthless otherwise) and one day one of the clerks demanded that I buy the newspaper because I had looked at it (did not take the coupons) and I refused! Spoke to manager who said we are not allowed to look through magazines or newspapers and now I see no one does so anymore! I suggest everyone who posts on here also write to their corporate office and local offices too! | |
| James | 2/8/12 |
| Our local Safeway in Fort Bragg CA (a small town) has gone down hill since it's current manager arrived. He has little to no customer service skills and couldn't manage a Flee Circus. I have informed Safeway Corp. that he had failed to staff his deli at lunch time to accommodate the customers, I have seen no change since filing a complaint. Last week the current manager was seen yelling at an employee in the parking lot and other times yelling at homeless customers in the front of the store. I guess it is time to switch to the other two options in town Harvest Market or Purity | |
| | 2/4/12 |
| I have been shopping at our local Safeway #0835 in Colorado Springs for over 10 years now. I have watched it deteriate in many ways. The customer service counter has to be the worst. If an employee is actually there it could take forever. The worst one of all is the manager Susan, in which many many times I have had to wait while she finishes a conversation with a fellow employee before waiting on me. There is hardly ever more than one checker if one at all, but of course self check out always has someone to assist us in doing their job, I WANT A RAISE. I once worked for Safeway, not so proud of that now. GOOD BYE SAFEWAY YOUR TOO MUCH FRUSTRATION FOR ME. | |
| Valerie | 2/3/12 |
| I as well as many others it appears will not be shopping at your stores any longer. A very common thread of inappropriate actions and attitudes of your stores staff have been found wanting. Rudeness and no compassion for customers seems to be one of your stores staffs strong suits. Not a good thing when dealing with the general public. Many people have been loyal shoppers to you in their communities for a very long time as I am one of them. I am appalled at this type of treatment at anytime but especially in this economy one would think a company would nearly do anything to keep their local clientele base? Obviously this does not seem to be a concern of yours? I am glad for the fact though that I do live in the suburbs of Denver and have access to many King Soopers/Kroger stores as well as Sams Club and Costco. Freedom of choice is a wonderful American liberty. | |
| Katherine Murray | 1/31/12 |
| I just went shopping at Safeway. I normally do not go there, but it was by my son's math tutor. I bought $30.00 worth of steaks and when I got home, I realized they were not in the bag. I looked everywhere. I checked my car twice, then went back to Safeway and told the manager. He said he did not believe me and had to look at the security cameras, which took a half an hour. When he came back, he said he saw that the steaks were placed in the plastic bag and that they left the store. He would not replace the steaks and intimated that I was lying. I am out $30.00 in steaks! I was not allowed to see the video, so I am doubting HIS word. I am so furious! I will never shop there again! I tried calling the customer service number for Safeway and was placed on eternal hold! What a horrible grocery store! This was at 108th Street and Via Linda in Scottsdale, Arizona. | |
| don | 1/30/12 |
| WoW! Safeway, wake up folks. What can you possibly be thinking. How can you servive with these things going on. I remember a strike that happened a couple of years ago. Does anyone in your organzation remember that. This is much worse. | |
| Mary Mele | 1/26/12 |
| wow! i was just looking for a phone number and saw all the neggy complaints. here's a note to hopefully brighten your day! i shop at the Safeway in Livermore California--the one near the Orchard store. they are Always friendly, helpful, quick at checkout, polite......everyone from the baggers to the manager. they know me by name and face and never fail to stop me to say hello. not all your stores may be awesome, but this one is. | |
| Glen North | 1/19/12 |
| Dear Sirs: Just now, I leave the Safeway store #1428, 299 S. VanDorn St. Alexandria Va, I was accused of shoplifting by the Produce Manager Mr. Jim Evans. I did in fact take a few extra banannas and put them in my markdown bag. He told me this is shoplifting and if I didn't like it he would be happy to call the police and I can ask them. I informed him I am certainly NOT a criminal, and I spend over $1000 of dollars every year at this Safeway alone. I asked him why he would argue w/ me over what is .45 cents when I am purchasing over $20.00 here right now. He insisted this is wrong, "what if everyone did this" etc. I informed him if everyone did this you'd sell more banannas and have to throw away significantly less every week! I also informed him how "stupid" he is for being dumb enough to have a customer never return again and lose much more per year, and asked him how would it be if "everyone decided to stop shopping here because of bad attitudes like yours?" I hope he is fired and never hired again for anything close to working w/ the public. | |
| Arnold Solars | 1/10/12 |
| Your Phoenix,AZ Safeway Public Affairs office has denied my Lions Club from selling candy in front of your Sun City West,Az. store .The reason given was because of corporate charity collection at checkout.The same customer that gives at the checkout will still do so even if they purchase our candy.All proceeds from our candy sales go to support a camp in AZ for challenged children and young adults at no cost to them or their families.Please reconsider your companies decision. | |
| Adrenne Gifford | 1/10/12 |
| I have heard that the Safeway on Hamilton street in Hyattsville Maryland will be closing in Feb of 2012. I do hope that the corporate office officials who made this decision change their minds and allow this location to remain open. The Safeway in Langley Park has been closed for a few years and is by some truly missed. This location on Hamilton street has some of the most customers friendly people I and others have the pleasure of comming in contact with. The staff at the Hamilton street location are always helpful, polite and seem to really care about the concerns of their customers. If this safeway needs improvement why not closed it for awhile and do the updates needed but to closed this location permanently will be a lost to this community. We have no other location close by for people with or without transportation unless we want to go to a busy mall area which at times is not safe. This location is safe and convenient for this community. Please reconsider and keep our Safeway and its staff here at the Hyattsville Maryland open. Thank You. | |
| Cecilia Sene | 1/8/12 |
| I just got home from shopping at the Riverton,Wy. Safeway...it just never seizes to amaze me at the horrid "customer service" they provide. It is a shame that having limited groceries stores to go to, you have the advantage of treating us all like piles of dirt! This is the fourth incident I have experienced in less that 6 weeks! We all have to bend over and take it when it comes to shopping at this store. First of all, cashiers take forever to get you through the register so in the meantime, it is less frustrating for me to wait if I open up a magazine and decide if the articles are interesting enough for me to purchase it. Seven out of ten times, I will purchase a magazine since I get caught up in the articles. As I took one from the rack, I dropped an insert inside the magazine as the conveyor was moving. It reached the cashier before I could grab it and place it back. She seemed totally pissed when she took it and crumbled it in her hands and threw it in a wastebasket by her. It was then our turn to get rung up when she says to my boyfriend, "good afternoon SIR, how are YOU today?" After his response I asked, Good afternoon MA'AM, how are you today? Because it doesn't seem you are doing too well! The manager at the store is no better! I have purchased Western Unions through him after wating for 40 minutes, Money Order for $190 to which he sarcastically asked if I wanted a money order for one dollar and ninety cents! This same cashier as we waited in the customer service line once almost bit off an older female's head when she asked if there was anyone who could help us at the counter...to which she responded...GET BACK IN LINE AND JUST WAIT! I have had it with this Safeway! I am appauled by the way people are treated. I am not from this area but am truly shocked at the "customer service" Safeway employees provide.....NONE! This cashier needs to retire already! She is old and grumpy and she needs to get the hell out of that store before she does much more damage! | |
| | 1/3/12 |
| On 12/30/2011 at approximately 1000 hours, I went to the Safeway located on 14555 SW Teal Blvd. in Beaverton, OR (store #2631). I went up to the Service Desk and waited there for awhile waiting for service. As I waited at the counter associates passed by me and didn't even offer any assistance- like I was invisible. I then walked over to the Self Checkout Stands and asked Head Clerk Eric Lopez if he can help. As soon as I began to ask he very rudely interrupted me and yelled for me to wait in front of customers. This was very embarrassing and unprofessional. He then went to the Service Desk and very rudely asked what I wanted. I wanted to put money on my Western Union prepaid card. He then stated "I don't know how to do that" and resumed to stare at me as if I should leave. I figured the least he can do is call another associate to see if they know how to conduct this transaction. After all I did drive all the way here for this reason. Only after I convinced him that this service is indeed offered here and that I had traveled all this way to come to Safeway, he called for assistance. The process took very long and the entire time I wished I had never came here. I was treated very poorly to the point I had to write a complaint. This is the first complaint I have ever written- the service was very bad. As a customer, I was poorly treated, demeaned, and humiliated. In general I have always shopped at Safeway and take pride in shopping there. I hope that this complaint is addressed with the associate and corrective action is taken to ensure this does not occur again. Thank you for your time.. | |
| Darlene | 12/27/11 |
| Safeway El Cerrito Beautiful Store but lacks customer service and politeness. Can wait up to 40 minutes to be checked out Expect to be laughed at or dismissed by store managers (who rather stop to order a coffee than help customers) Pharmacist who lack any motivation to care, smile, give advice, help find medication unsafe parking lot with car break-ins WIC customers are treated by disrespect by store managers. | |
| Lenore | 12/28/11 |
| I am looking for anyone who has had their auto bumper damaged by the curb on the north side of the parking lot at the Safeway in Orinda. Please contact me if you have had ANY damage, even if you did not report it to the store manager. Thanks 2lenoreh@comcast.net | |
| Jen | 12/25/11 |
| I just heard a story about a close family member that makes my stomach turn. My family has been shopping at Safeway stores for over 30 years. So, it was the obivious choice when Christmas dinner was planned with our large family. She spent 2 hours shopping for Christmas dinner and her check was denied because she didn't have a long enough history with Safeway. She was humilated by the manager and cashier who was laughing with another customer about the situation. The checking account she was using had 4 times the amount needed to pay for the groceries, yet she had no choice but to leave the store. This is outrageous!! I can not believe this, I can not feel comfortable buying from Safeway in the future. Especially, if she doesn't receive an apology from the corporate manager. The local manager told her she didn't have a long enough relationship with safeway to spend that much using a check. You mean 30 years is not enough!! I know with the technology these days, they can verify the check would clear the bank. Merry Christmas Safeway :( | |
| CDF | 12/26/11 |
| Safeway is the worst store I have ever shopped!!!!!!!!!!! i have gone there and got meat and got sick because they were not properly packaging and refigerating it so got poisoned. i WOULD NOT EVEN GIVE THEM ONE LOUSY STAR BUT DON'T EVEN HAVE THAT OPTION!!!!!!!! I get two cards for $25.00 each and go to a store in Seattle WA. I try to use the cards and their machines are not processing the cards correctly. Now I am being forced to return to that store to get my money back on the cards or whatever crap they want to further abuse a cusstomer. Why are these stores still in business!!!!!!!!!!??????????? These are the worst places anyone to shop an they are so expensive, hell of alot more than QFC and Fred Meyers. I get a bottle of Coke at QFC for 1.99 and Safeway charges 2.99 WHAT GIVES ???????????????????????? THEY ARE THE SAME PRODUCT!!!!!!!!!!!!!!!!!!!!!!!! This store is greedy SOBs.DO NOT SHOP THERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ALSO THEIR EMPLOYEES ARE CRAP, DISRESPECTFUL, RUDE AND SHOULD BE OUT ON THE STREETS TO GET THE EXPERIENCE OF BEING HOMELESS OR ANYTHING BUT RICH. | |
| Dr. James | 12/16/11 |
| My Safeway card is 650 814 1000. I live in Woodside, California. I normally go to Safeway on Sharon Height, Stanford, because I find that Safeway more elegant and with a better display for kind of food I like to buy and for your nice home made daily soups. Today Friday at 5pm I had an unpleasant experience with the handy man who works in the store moving boxes or to fill grocery bags at the cashier desk. I staning and was looking at the range of soups that normally Safeway at this location has and could not fine with little cups for tasting (normally there are so plenty there and it is easier for customers to know what to buy). This evening I could not find any little cups available at the soup counter. I asked someone in the store if I could taste the soup I wanted to buy. The person who worked there, kindly told me if I wanted to taste the soup I wanted to buy to put a little amount in a small size cup. I didn't want to do that but I went ahead and tasted the soup I wanted. While I was testing the handy man who was putting empty boxes in a cart saw me and without any class or respect told me, in front of my friends, if I had filled. I looked at him and didn't say a word. When my friends finished shopping I went in the store and approched the little man, who was now helping a cash desk filling the bag with a grocery for a customer. I told him that was not his job to tell me off but if he had anything to say to contact the manager. I reported this incident to, I believe to a blon tall man, who told me of not paying attention to what the handy man told me. I like to report this incident because I felt embarassed and attacked by someone in the store that was not competent and in the position to offend and approch in rude manner a customer. The man I am talkingn about was short with glasses and looked Mexican. Thank you | |
| Michelle | 12/2/11 |
| SSAFEWAYS in Arvada Co. Is the worst company I have ever seen in my life My husband got a job at this location and from the start of the interview was great we were happy thinking this was a great compony to work at but after that it all went down hill the human resource has no communication with the departments no one told my husband he got the job no one called to tell him to summit for a drug test and ect , my husband had to call to find out whats going on he did get the job but till this day now he is still waiting to start work after almost 2 months thank god he has not gave notice to his other job yet or we would be on the streets and x-mas is here and we have kids and as of today we called again and the manager is on vaction Wow at this store someone is always on vaction ...For this being such a big company it is not somewhere I would work at the company is not organized at well and very unprofesional I dont wamt my husband working here now cause if the company is like this I am sure it is a awful company . | |
| sharron greene | 12/1/11 |
| the safeway stores in phoenix arizona are no better. the staff from management down are rude people. i won't shop at their stroes anymore.. i don't go to the store to buy attitudes i go to buy groceries., and safeway stores had a bad habit of making my shopping experience leave a bad taste in my mouth if you know what i mean. i am a christian woman but they can make me swear.SHAME ON SAFEWAY FOR HAVING THIS KIND OF EMPLOYEES. to many people without jobs would love a job serving the people of their community. give them a chance. safeway should let go of the employees they get complaints on and hire someone that would appreciate a job. | |
| Patti | 11/28/11 |
| We have shopped at Safeway all our lives. My in-laws are 93 and 88 yrs. old and homebound. We live 4 hours away. We reserved a Turkey Dinner $39.00. by phone using the number the paper supplied a few days before Thanksgiving to be picked up at the Vallejo Glen Cove store. I also called the store and requested some prepared yams and they made a note of it. We got there before our pick up time so that we could purchase my in-laws bi weekly supply of groceries. When we went up to the Deli to pick up the dinner the lady said they had already sold out. They found our name on their list. The lady said they made a mistake and were selling to anyone that wanted one. They did have one left they said but it was not offered to us. We asked for the manager and he came, I believe his name was David. He said there was nothing he could do. I said have you called other stores to see if they have any? Another lady said someone is doing that. The manager didn't seem to have a clue as to what to do other than give us attitude. We did not yell but we were upset. I asked him what are we supposed to feed our family and his answer was "well I like to be home with my family for Thanksgiving too." Just then a lady walked up and asked him where the kleenex were and he walked away. We left............without our loaded cart or purchasing anything. And we won't set foot in that store again! We thought he could have offered something for the trouble we were going through. We did our part by ordering early. After we left I called Raley's in a close by town and they said they had plenty but for $20. more. | |
| ed w | 11/21/11 |
| Hello, I was at the safeway in pueblo co sunday before thanksgiving, this is the third time I asked the butcher an older woman whom is fairly new I have been shopping here for 20 years I asked her to cut my ham she replied the machine was out so I asked her if she had knives, she replied we do not use them, then I told her you mean to tell me you are a butcher and nothing is working she replied yes in a very rude way I spend 100 dollars a week at your store, I know the checkers by name and your store has went through many managers in this period, I will not shop here anymore, I have given this store many chances, your staff is rude and there is a few stores in the area I will shop at now, I also bought yams and there is rust on the bottom of the can I tried to buy cauliflower it was brown and the produce person wanted me to buy this rotten stuff, the grapes were also brown,king soopers always has fresh meat and produce, you have just lost a longtime customer!!!1 | |
| chuck | 11/9/11 |
| Sadly the Safeway management made the calculation that if they do nothing, the outrage will subside and go away, and they appear to be right. They fell way short of my former opinion and expectations for the organization. I understand that these things happen. Humans make mistakes, even managers. What I find most troubling about this incident is the apparent lack of any self awarenss on the part of Safeway. Only a week later, after considerable national outrage, did anyone from the company go to the trouble of contacting the woman (who was vomiting and in the kind of distress that only parents of small children can truly comprehend). The man from Safeway apologized. Then they dropped the crimminal charges. Presumably they also withdrew the one year prohibition on shopping at Safeway. (I seriously doubt that the company has to worry about ever seeing them again.) I try to undersand the Safeway response to this incident. It strikes me as grotesque. It drips with the veneer, disdain and arrogant disregard so typical of large corporations these days. They are hideously out of touch with the tribulations that their staff inflicted, and they seem to like it that way. I am not going to presume to tell Safeway what to do, but here is what I am doing. I am not shopping at their stores until the find a better response. And I will encourage others to do the same. | |
| Gina Hayes | 11/3/11 |
| I add my voice to the outrage over this event involving the couple who were arrested and had their child taken away for an HONEST oversight; considering they PAID for their groceries!! The most maddening portion of the whole story is Safeway's refusal to let the couple pay for the sandwiches. IF that is Safeway's policy then SHAME on you Safeway!! GET your act together and get a better policy. I am so outraged at learning of this event I too will do my shopping elsewhere. I have plenty of other options that actually offer better prices anyhow. Sure I'll drive a little further in some cases, but that's a small price to pay to avoid supporting a company that is so inhumane and rigid in policy! | |
| joe ficarelli | 11/5/11 |
| I will never again shop at your store the way your manager handled the situation on having someone arrested when they paid $50 on groceries, forgot a five dollar sandwich wrapper and you have them arrested.AND THEY HAD A TWO YEAR OLD TAKEN AWAY BY CPS!!!! ARE YOU $%&#&# CRAZY AND SICK? THAT MANAGER NEEDS TO BE FIRED | |
| Frank Killoy | 11/5/11 |
| The next time a pregnant wife and mother who is also a military veteran eats a store sandwich while shopping, please send the bill to me and I will pay it. Under no circumstances have her and her husband arrested and their child turned over to protective services. I strongly suggest that you train your employees in common sense. Everytime I hear "Safeway", I will think of this unexcusable incident! | |
| Kate Gulick | 11/1/11 |
| After reading the article regarding that family in Honolulu that was arrested for forgetting to pay for $5.00 sandwiches when they paid for the other $50.00 in groceries they bought. After hearing that your managers wouldn't let them apologize and pay for the sandwiches, that they were going to be cuffed and taken to the station for a $5.00 mistake. After hearing that child services came in and took their daughter away for 18 hours when she's only 2 and has never been separated from her parents. After reading that the mother was pregnant and a former Air Force staff sergeant who deserves our respect and compassion. After hearing that your company is "still contemplating" whether or not to press charges. After reading all of this I can assure you, absolutely guarantee to you, that I will NEVER, EVER be shopping in a Safeway or any other store that may be affiliated with you. I hope it was worth it to the company to have such an ignorant, zero-tolerance policy that leaves no room for common sense. | |
| cody williams | 11/1/11 |
| Safeway ! I'm a retired Marine and retired cop ! I will never shop in your store again and will forward the incident at the Safeway in Honolulu to everyone I know ! I can't believe that story about the five dollar sandwiches ! Where is the common since in America going ? !!!! | |
| Lisa Fiddler | 11/1/11 |
| I will never again shop in a Safeway store. I just read the story regarding the family who was seperated because the pregnant Mother (whose husband was also arrested and was retired from our countrys' armed forces) forgot to pay for a sandwich she had been eating while walking through the store in Hawaii(they paid for the other $50 worth of groceries, she just put the sandwich wrapper in her pocket to have scanned and forgot to have it scanned - read the whole story - it is very scary that something like this would happen in America). The last sentance in the wire story from the Safeway Company's corporate spokeperson was the icing on the cake. When he said that the company would review the footage and decide whether or not to press charges my blood pressure shot through the roof. Are you really considering pressing charges Safeway? Are you kidding me? What has happenned to common sense? Safeway, you should be ashamed of yourselves! The store manager, security and yes, even the Honolulu Police Department, should all be taken to task for the escalation of this "horrfying" incident. The family's lawyer was right to bring this to the media's attention. Safeway better pray and hope the Mother delivers a healthy, on-time baby after all the "HELL" this family was put through over a $5.00 sandwich. Shame on you Safeway! What were you thinking; Oh, that is the problem, your weren't thinking! | |
| Misty Bressler | 11/1/11 |
| I have never shopped at your chain and now know I never will and will also notify every friend and family member of mine to also never shop at your chain. I just read a most horrendous story involving your chain and a store in Hawaii. 2 parents and there toddler daughter were treated worse than actual scum off the streets, they were arrested over 2 sandwiches totaling at $5 and their daughter taken away by child protective custodies for 18 hrs over a very innocent mistake. They hadn't stolen them, they offered restitution and an apology and the "policies" your chain has led to what I can only imagine to be a very traumatic experience for a 3 yr old girl and her parents. You and your whole corporation should be ashamed of themselves.. I pray your business goes under!! | |
| Beth | 11/1/11 |
| Never again will I EVER shop a Safeway store again!!!! What they did to that family was humiliating. Live in Colorado and there as been two Safeway's in my area that have closed down - go figure. The incident that took place in Hawaii could have been taken care within the store - for real you need the police for a 2 dollar sandwich - even after they spent $50 in groceries (sounds like intent to steal). | |
| Joshua Gregory | 11/1/11 |
| I seen the article on yahoo about the man and woman who were arrested and had there kid took from them over a 5 dollar sandwich that they did not even take on purpose my opinion of you guys im sure does not matter but I wanted to let you know that you should be embarresed of yourself put yourself in there shoes they made an honest mistake and you humiliated these people and one of the ones you did this to served our country so that you could have a buisness terrible terrible terrible I do not and WILL NOT EVER shop at any of your stores.OH AND REMEMBER WHAT GOES AROUND COMES AROUND.!!!!PATHETIC UNAMERICAN AND SELFISH IT IS SO SAD THAT PEOPLE LIKE YOU GET TO EVEN HAVE A PLACE OF BUISNESS. AND IF THERE WAS A NEGATIVE 10 STAR YOU WOULD GET IT FOR SURE. | |
| Russell Enfinger | 11/1/11 |
| I was horrified to read in the newspaper about the treatment of the young family at the Honolulu store. To cause their child to be removed from them is absolutely criminal. You need the pants sued off of you for your treatment of these people. I will NEVER shop Safeway again!!!!!!!!!!!!!!!! | |
| Chris Fohl | 11/1/11 |
| Pregnant mom says sandwich arrest was 'horrifying' I for one will never shop at your store again. Your managment need to be replaced. | |
| Constance, | 11/1/11 |
| I just read the Yahoo story on the couple from Hawaii. What poor judgement your employees showed. When i was pregnant and had to take my kids shopping I would grab anything off the shelves to keep them busy and quiet. I have four kids from 34 to 16. In all these years i have never ran into a PREGNANT SANDWICH THIEF! These employees and the Barney Fife you have guarding your store should be gathering your carts. i stopped going to the Vons down the street awhile ago. I got so tired of the check out people always asking for donations. The donations we make as a family are ones we have looked into. After ready this story we made the right decision. Westlake Village, CA | |
| Shocked!!! | 11/1/11 |
| I am horrified at the story I just read about how Safeway handled the couple in Hawaii!!! Where is your humanity?? Do you people hire people with NO common sense or decency???? Are you such a greedy corporation that you condone immoral acts of your store managers!! Shame on you!! | |
| carl sands | 11/1/11 |
| Its beyond comprehension that the Hawaii Safeway store traumatized a young family the way they MISHANDLED the incident regarding a failure to pay for two sandwhiches. I would love to see a full days boycott of that store with numerous protestors parading with placards. The names of the store managers and the clerks involved should be made public for the horriffic and inhuman treatment of the child. Having a family member in law enforcement personnally I will say that the Hawaii police department could have cited the couple and remanded the situation to the courts. Lastly, I would think that there would be a SANE judge who would throw this out and even tell Safeway it could have been handled much more humanely. I can say for sure that we do not have a Safeway store in our area of Ohio, and that says something for the good senses of our part of the country. | |
| | 11/1/11 |
| I think the managers in hawaii should be held for 4 hours. It is their responsiblity to notify the police and from the police to arrest someone if the officer believe's a crime was committed. The managers should be arrested for false imprisonment and the security guards they are responsible. The family should sue and the public should not shop at safeway stores of which I will not. | |
| John R. | 11/2/11 |
| After being a Safeway shopper for the last 20+ years I have decided to boycott their stores until they issue a national published apology to the family in Hawaii that was arrested and had their 2 year old child taken away over forgetting to pay for two sandwiches eaten while shopping. This couple had just moved there, had gotten lost while trying to find a grocery store and ended up at Safeway. To sum it up they were very hungry and while shopping ate two sandwiches then bought $50 worth of food. They saved the wrappers to pay for at the register and somehow forgot to ring them up. Security detained them and called the police who arrested both parents and had CPS take away their 2 year old. They offered to pay the Store Manager for the sandwiches but he would not take payment. SAFEWAY - this is a travesty of justice. This store manager and security should be relieved of their jobs and a quick apology should be issued in public to the couple. If you value your customers like me that do all their grocery shopping at your establishments you will listen and correct this mistake begging them for forgiveness. That's what it will take for me to forgive you. | |
| Marie | 11/2/11 |
| To the owner of Safeway Stores: I could not believe what I was reading! A pregnant woman in her 30Th week got arrested for shoplifting in your Honolulu Store--because she and her husband were weary--trying to find a place to buy groceries in a place they decided to move to in good Faith--to build their family dreams together--no doubt--in what many people think is paradise on earth--Hawaii--and they get off of a bus--no less and eat a sandwich with good intentions on paying for them, but forgot-but bought $50.00 worth of groceries in your store. Then they get humiliated--and arrested for shoplifting--no compassion that they've just moved to Hawaii--and that this mother is Pregnant! Maybe she desperately needed nourishment while shopping as she was so tired by the time they made it to Safeway. Oh my dear! Then they take their little girl, Zaphia, into child protective services! The child must have been traumatized without her parents! Then the get arrested, Nicole and Marcin Leszczynski, and after getting out--they are driven back to Safeway to pick up their $50.00 worth of groceries--only to walk home after midnight!! I pray God forgives you, because He has the power to put you out of business for good--and each of your loved ones and family members--because there is a law--it is called, Sowing and Reaping!! What you Sow, you Reap! Not only should you drop all charges against this couple--you ought to buy them a new car--and a new home in Hawaii--and give a personal apology in front of the Media, so everyone knows you are truly sorry to do this to this couple and give them free groceries for a year! Also, you should fire everyone who had any part in trying to harm this family. They should have known better! Because they can sue you for Emotional Trauma!! They have been victimized by Safeway! Picture yourself dreaming of moving to Hawaii!! And that actually your dreams become true!! Wow!! Now, you just move their--and you are needing some food. Your wife is pregnant--you have a baby who needs to eat and a baby in a tummy who needs nutrition. You get on a bus--finally, you find a Safeway--was that a SAFE-----WAY.......that day---for you? Think about it? Your hungry--you open a sandwich--you eat it in good faith of paying for it. You purchase your groceries but forget to put the wrapper up to be scanned? For that mistake--you get treated---indescribably--like a true criminal--even though you spent $50.00 on groceries!! Your baby is suddenly taken away from you cruelly and mercilessly, and then you have to be hand-cuffed and arrested while everyone stares at you for mistakenly not paying for a sandwich. When I was a little girl, living in California--I had a Dream! I dreampt of visiting Samoa. When I was 19 yrs old, I spent all the money I had on a plane ticket to Samoa to visit my best friend who was pregnant--in Samoa! Upon leaving, I'll never forget, one of the relatives climbed a tree and picked flowers for me! They sewed it together and put it around my neck. I was so grateful that they would do that for me. They made my experience a joy! The flowers smelled so beautiful--the smell of them lasted all the way home back to California. I remember too--my lay-over at the airport in Hawaii. It was hot! And humid. I just got to walk outside a little bit around the airport until I was ready to transfer planes for my trip to Samoa--so I can imagine how hot it could have been on that bus trip--for that family who was treated so harshly by Safeway in Honolulu! I thought Hawaii always said, "Aloha", when someone came to Hawaii? And I always pictured Hawaiians wearing beautiful smiles welcoming people who came to visit them with a lei of flowers and warmth and love in their hearts? But this couple was not is a SAFE WAY--that DAY--at Safeway, in Honolulu!! I ask you to do everything in your power to make this right for this couple!! Also, God loves us all and I pray that this couple will forgive you and that you too will come to know and accept His love and free gift of Salvation--for Jesus said, "I am the WAY--the Truth and the Life, and no man can come to the Father but by Me!" When I am with Jesus, I know I am in a SAFE---WAY!! | |
| Mckenzie Warren | 11/2/11 |
| The pregnant mother, $5.00, ex-military husband, baby in child welfare services for 18 hours story was the one that pushed me to say goodbye to Safeway - | |
| David Garris | 10/30/11 |
| To Whom it May Concern, On 30 October 2011 approximately 1730 (5:30p.m.); my companion and I walked into the Gig Harbor Safeway on Pt. Fosdick Dr. We shopped for a few items and as we stood in isle #10 choosing a tea, we noticed two females and a male employee chatting and looking down the same aisle. As we headed to a check stand Andrew, a checker, immediately glared at us and turned away. We began placing our items on the next register, where checker Kim S. looked directly at us, finished helping the customer at hand and then walked away from the register without a word. Kim turned her back to us and commenced in a personal conversation with bagger Rosalee. As we are standing there, looking towards the two women Rosalee caught my companion's eye and just laughed. We proceed to unload our items, moved to another register where Linda V (supervisor) greets us, and ask how we are doing; we reply, "Sadly, not well". Linda's only comment was I'm sorry to hear that. As we had begun to unload our items from Kim S's belt, she says to Rosalee, "that's how you do it" and she walked back to her register and started helping other customers. I shop Safeway almost daily, and it is truly sad to see that in this day and age; Safeway tolerates employees treating customers with disdain and allowing the employee to impute their personal views and prejudices upon and towards the customer. I feel convicted to address the matter and not let this incident skew by without admonishment. At the very least, I expect to receive an apology, for I will return to the Gig harbor store to speak with the store manager on this matter on Monday, 31 October 2011. Safeway will no longer be my daily stop on my way to work and I will surely announce to all who I know and to all who will listen of my experience. Regrettably, D.R. Garris | |
| Erika | 10/31/11 |
| If I ever live or visit Hawaii I'll never shop at Safeway there. It's truly pitiful that a 30 weeks pregnant lady to whom was on the verge of fainting ate 2 sandwiches. She intended to pay for them but forgot. Then a security officer went ahead & called the police. She & her husband were arrested. Couldn't they give this woman the benefit of the doubt?! CPS traumatized her child because of this & it could've been avoided. They could've caused her to go into premature labor. What a bunch of insensitive & non-compassionate people. I'd fire the people directly involved. | |
| Robin | 10/31/11 |
| I have been shopping at SW for as long as I can remember and presently live a block from the one where I live in Oregon. I am so tired of the poor quality of your food and being over charged each and every time I shop. I am sending you my receipts all of over charging, or items not bought. last week I bought two boxes of your spagetti and got it home for my dinner guests only to find a huge amount of active green mold growing on the noodles. SICK. I am so terribly disguested that i really don't even want to shop with you any more. I do shop at different locations and am sick of having to back track with my receipts to collect my refunds, many times I am so disgusted I just throw the bad items away. Moldy berries, spoiled milk, rotten produce... sick of it | |
| | 10/31/11 |
| I hope Safeway gets sued to the max for causing the extreme grief that the parents incurred for forgetting to pay for a couple of $5.00 sandwiches (after buying and paying for $50.00 of groceries) which resulted in their arrest and separation from their baby daughter. Shame on you and the idiot manager who runs that store (in Honolulu, HI). Glad to say it's been years since I have set foot in a Safeway and it will be many more years based on your employees' incredible lack of judgment. | |
| Kelli Knapp | 11/1/11 |
| I travel quite a bit and often frequent Safeway stores. After reading the report on the pregnant woman who was arrested and had her child taken away due to Safeway refusing to let the woman pay for two sandwiches, I can honestly say that I will NEVER EVER set foot in a Safeway store again. I will frequent Albertsons, or any other store in whatever town I am in rather that patronize a Safeway. How humiliating and if that's how customers are treated, then so be it. And if the Management in that store is still in place, then shame on Safeway. | |
| Curt LaBorde | 10/29/11 |
| I shopped at the Vons on Centinela in Culver City Ca. I bought something that I thought was 2 for 5 dollars. It rang up for 5.49 and had 60 cents club savings bringing the price to 4.89. Since I thought it was 2.50 I went back to look at the tag. I saw the 2 for 5 dollars was for another item and the tag for the item I purchased was 3.47 with club savings. I went back to the register and the manager went back to check the price. He brought out another package and said this was the item that went with that tag. I went back to take another look and the tag for 3.47 was gone. I returned all the groceries that I had purchased. This is exactly why I try not to shop at Vons and I will go out of my way to tell everyone not to shop there. So for a little over $1 your company has lost all my business and everyone else I can convince not to shop there. That is a terrible policy to save loosing $1. | |
| Joe Wockey | 10/9/11 |
| I am so tired of Safeway bumming charity donations off me when I shop. They are a multi-billion dollar company. I am sure they give less than $3000 back to local community each year, yet they take over 25 thousand dollars in donations for their own personal charities from the community. Stop donating at the stores --- write a check for your own charity! | |
| paula Genthner | 8/11/11 |
| Dallas, Oregon store. Today at deli dept took several minutes to get the attention of employees who were busy chatting. Young gal was told by another employee to come assist me, which she attempted to. She asked what I needed and as she grabbed the meat, the assistant store manager came over and told her to follow him so she could get her employee number. She told him she was helping me, he told her to put the meat down and follow him...she did and I was left standing there, mouth agape at what happened! When I called the store to make a complaint I was informed that the manager wouldn't do anything about it, that I would be better off contacting corporate...which I will be doing in a letter momentarily. | |
| jm | 9/18/11 |
| Staff becoming ruder and ruder in supermarkets. I'm now avoiding Safeway in AZ. | |
| Lee Woods | 8/19/11 |
| Not knowing where to send the following, I'm going through the avenue. I have been a very long time shopper at Safeway stores, mostly those in the Concord area. An idea for marketing which I hope you will consider is to have a special marketing on your bakery departments. There is an employee at your Denkinger Store, Concord, CA who would be great in an advertisement for the bakery department, Kim. She has the most unusual good speaking voice which could be good for one of your bakery department advertisements. If this is the wrong place to send this to you, there isn't anything available where a customer can provide their comments and suggestions. | |
| Liz Kordash | 8/24/11 |
| I want to thank Safeway for their generosity in hosting the LPGA in Portland, Or. The hospitality tent, with all the free food samples, was above and beyond. The Safeway personnel were friendly and cordial. This is a wonderful way for your company to support the community. Kudos to the people in charge. Well done, The Kordash Family | |
| Cindy Carroll | 9/1/11 |
| We ordered two full sheet cakes for our CEO's going away party. When we arrived to pick up our cakes they were not ready. We asked to see the manager, Scott Hill, and we were told that if we didn't like these cakes we should go somewhere else and order cakes. We were stuck becuase there was no where to go to order more cakes in time for our celebration. We were given two cakes hastily done at the last minute, that were no where near what we ordered, and were given a discount on one cake and were forced to pay full price on the second. We had ordered cakes with flowers the color of the color our company uses and ended up with white frosting and little rainbow squigles. From now on we will we will be going to another store for our cakes. | |
| rachel reid | 9/6/11 |
| SAFEWAY 1030 SW Jefferson Portland, OR 97201 This is where I shop for food on constant basis. I am transsexual woman and asked the pharmacist at 8 pm local time if they had a four dollar list. He stated they did but it was private list not available to the public. I then asked, if estradiol was on the four dollar list, without looking, he said no. My question to you is estradiol on four dollar list and why did not the pharmacist look to double check. no response except no....why??? last question, does this pharmacist have an issue because I am transsexual woman or what really is the policy if the product is not on list.....surely a list exist for public to see? feel free to contact me rachel.reid.1959@gmail.com best regards, Rachel reid | |
| Nancy Hendrickson | 9/8/11 |
| On June1 2010 I went to the store in Desoto Tx. I found a Diamond ring & turned it in. The manager Heidie took the ring & did not take my name or anything. My husband said by Texas law they have to take your name & after 6 months at the lastest, they should give it back to the finder. So the next day I called & gave them my name to put on the ring. I ask what the policy is for Tom Thumb lost & found. I was told the follow the law of Texas lost & found law. So I wait for 6months & try to go to the store to collect the ring if no one claimed it. The manager I talked to said I had to talk to Heidie, I could never got connected with Heidie on the phone or also left before I got to the store. So I wrote a letter to the the store manager Sandy Gonzalez after a year of not hearing anything from Heidie Or the store.So I wrote a letter to the current store manager Sandy Gonzales.After a few weeks I finally talked to Mrs GonZales. I was told that 1 week of turning in the ring-you domated them to a charity? Everytime I try to connect with Heidie, I would ask the clerk if they still had a ring in the safe it anyone claimed it yet? I was told no one has claimed it & was still there.Over the last year. I did the honorable thing & turned in the ring. If it was I who lost the ring, I would want someone to turn it in. It would have taken me longer than a week to retrace my steps to find it. I found a diamond tennis bracelet at another store. They sent me a letter saying someone claimed it. The next time I went back in the store the manager I turned it into was wearing the bracelet. I have not been back since. This was a very expensive diamond ring with 3 large daimonds. So do you follow the Texas Laws of lost & found? or do you donated items after a week? There was a news story about someone turning in a valueable item in the store, & they refuse to give it to the person who turned it in after no one pick it up. There was a big up roar. People boycotted the store & it had to close it's doors!!! Why do the honorable thing & turn something in? If I had know I would have left my name & Number, in case someone called about it & keep it. Or maybe I should go to the news about your policy! Please contact me back about your your policy, Because not all your stores in Texas follow the same policy on lost & found!!! Nancy Hendrickson 937 Manor Dr Desoto Tx 75115 | |
| R. Ludan | 7/14/11 |
| Are Safeway's Customer Parking Lots Safe? On Thursday 6/30 at 5:06 pm I returned w/ my shopping bag to Safeway's parking lot in Mt. Vernon, WA only to find my car victimized by a "hit-and-run" driver. No notes left on the windshield. Front bumper and right front panel were scraped and dented, costing me around $508, which happens to be my insurance deductible. I asked the store manager, a Mr. Christie, if his store had surveillance camera or recorded video. Mr. Christie politely replied: "sorry, there's nothing I can do to prevent such incidents." He added, "Yes, we have surveillance but it's installed only at main entrance not at Safeway's customer parking lot (which sat between the supermarket and the busy Safeway gas station - comment added)." I asked Mr. Christie if management was doing something to address this growing problem in "his" parking lot in an area which has seen a growing peace and security problem. He simply shrugged his shoulders, looked at me, and lamely muttered "I'm sorry, there's nothing I can do, sir." Witnessing the event was an employee named Isabel who should be commended for bringing the matter promptly to Mr. Christie's attention. A loyal Safeway customer for decades, I'm disappointed at Mr. Christie's pat answer, which you would expect somewhat from a bureaucrat, waiting for his pension and from one expected to simply take orders, not to think ways to improve customer service and safety in his own store. His response does not do justice to the fine reputation enjoyed by Safeway and its employees, such as Isabel. I am sending a copy of this email to LETTERS TO THE EDITOR at Skagit Valley Herald, the region's premier newspaper, which, it is hoped, would send a crack reporter to do a piece on Safeway and other outlets in the area. The article focuses on the issue of providing surveillance video in their own parking lots to ensure customer safety. Thank you. R. Ludan Burlington, WA 98233 | |
| Kathy | 7/15/11 |
| I frequent the Hazel Dell, Washington, Safeway store on my way home from work. Over this past year, the checkout lines have gotten longer and longer. I doubt this is due to more and more people shopping, it appears to be because fewer and fewer checkers are scheduled to work during this busy time of the day. Lines used to be no more than a couple people long; many days there are now six, eight, or more people in line – and that includes the so-called speed lane. I would guess that these “quick stops on the way home” are a large part of your business (especially the add-on impulse buys). So you’d think it would be advantageous for you to schedule more checkers during the busy times of the day. Before shoppers become so frustrated that they to go elsewhere. After reading the comments posted at this site, it appears I’m not the only one frustrated with long lines. Apparently, something needs to be done at more Safeway stores than just Hazel Dell. | |
| Jasmine Nunez | 7/22/11 |
| I live in Las Vegas, NV. and I used to shop at the Vons on windmill and bermuda but I stopped ever since the new store manager Laura took over!! How she is a manager surprises me I feel sorry for the employees that work with her all the employees look so miserable!! Its not the same Vons I used to shop at. everytime I go in that all i ever see that manager do is stand in customer service and talk about her employees and she is so rude she seems more concentrated on putting down her employees than helping customers! I have waited several times for returning items and she always ignores me and once she said to me cant you see my employee is sick I dont know how to do returns I can't help you with that. Also I get my hair cut at the salon next door to it and all the employees there were talking about how rude she is and apparently they have had terrible encounters with her too, One of them even said they overheard her telling an employee they were worthless!!! All I have to say is how can corporate allow a manager to behave like this? is this the new way of management that corporate is training their managers to treat their employees and customers?? If so then you sure are heading for being out of business !! I refuse to shop there until I see a new store manager there ! | |
| Margaret | 7/30/11 |
| I have shopped at this particular Safeway store (south-side Pueblo CO)for last 20 years plus. For last several years, I carried a small backpack-like purse with me. Last month, I got stopped before I entered the store. The bouncer at the door said, that according to the new policy, no backpack are allowed in the store. "You can't go back there with a backpack" she said. She had seen me every week, ever since she was placed on the "bouncer" position by the door. On occasion, we chatted for a while. I have always come shopping with the same purse. And, all of a sudden, she won't let me enter the store, because I carry the purse on my back, like a backpack? How about the fashionable handbags the size of a medium suitcase? Are they OK? It is just the small purse, that resembles a backpack? How about some common sense? I left, but on my way out I filled out a complaint card, that supposedly was to be delivered to the store manager. 48 hours later I had no feedback on the incident. I wrote then to the headquarters. 19 days later, I received a half-ass apology, mostly explanation that people steal, and the bouncer, albeit rude, was essentially correct. Only she was not supposed to "attach any guilt", understand it as you see fit. Also, in the letter from Safeway, the clerk handling the complaint wrote that the manager will be notified and prompted to respond. It's been a month after the incident, and I still want to see a response from the store manager. In the meantime, I cut up my loyalty card, and sent it back. A response to that was another half-ass apology, essentially trying to convince me that it wasn't really such a big deal, and they count on my loyalty for years to come. Good luck with that. Come what may, I am not going back shopping at Safeway. After years of being a loyal customer, I was insulted and treated rudely. I don't need that. There are other stores. Goodbye, Safeway. King Soopers, here I come! | |
| claire M. Gates | 8/1/11 |
| I was shopping at Safeway store #0267 at 2940 W. Valencia Tucson Az. 85706. At 15.40 on 7/31/2011 in the afternoon. While shopping there at the meat counter, I found some (BF chuck Steak thn.) The meat was marked marked lower than the rest, so I picked it up and did not know if it was a manengers specal. This is something they sometimes have. I picked up all eight packs. When i was going thru the check- out, the cashier, Mark Valenzveal stopped in the middle and informed me that he would not sell me the meat at that price and took it all back. He informed me that it had been mis-priced and that it was ridiculous that i would even think that they would sell it to me at this price. When I tried to explain to him that I was not the one marking the prices and it was them. Yes, it may have been mis-marked, but i was going by the price that was on the package and was willing to buy it for that price. I was polite in trying to explain to him that the price was the price. He kept telling me how ridiculous it was of me to even think that they would even sell it to me at that price. He imformed me it was his right not to sell it to me. At one point,under his breath, he made the comment (stupid white women). This upset me and asked him what he said. He then return to tell me he would not sell it to and I could do anything I want, but he refused to sell it to me, and there was nothing I could do about it. At his point i asked him for a copy of the meat prices and his name. I continued my purchase and then left the store. | |
| John F Pilgrim | 8/2/11 |
| After buying flowers at my local Safeway and going home with them, I was suprised to see a spider infestation on the stems when I started to put them in a vase. Immediately, I sprayed the flowers with insectiside and threw them in the trash. Later that day I returned to Safeway to inform the manager the flowers I bought had spiders in them, and all he asked me to show him a receipt showing I bought the flowers. I wasn't asking for my money back, but I wanted him to check the other flowers in the store to make sure this was a one person problem. All he did was to once again tell me to go home and produce a receipt to get my money back. As a retired district manager, regional manager, and later director of a large drug store chain, I was taken back with the manager's inability to understand the spoken word. Well, I did go home, and now I drive 11 miles instead of 3 blocks to shop at a clean Fry's Grocery Store. An uncaring manager hopefully is the exception for the chain, but I will never know as I will forever shop elsewhere. | |
| Shane Aydelott | 6/26/11 |
| On Friday, 6/24 my wife was shopping at 2525 Tualatin Valley Hwy, Hillsboro OR. She had already waited in line and had her groceries on the belt when the cashier had a question about a customers food voucher. The cashier, instead of calling a manager up to the register, went to the manager's office, leaving everyone waiting in line for over 15 minutes. Eventually the young man that was bagging groceries found another manager and someone started ringing up groceries. The management at this Safeway needs to be reminded that the customers time is valuable. | |
| Adrianne | 6/27/11 |
| Money Order problem. 6/27/11. I purchased a 20.00 dollar Money Gram money order from Safeway, Hampshire Ave, Silver Spring, MD and found out that my bank would not accept money orders any longer. They told to take it back for the cash. I took it back to Safeway and the Assistant Manager told me that Money orders was final. What???? Are you kidding me? A money order is transferable back to cash. Cash for Cash- I told her that it made no sense and then asked for corporates number. She give me the number and said-go ahead and call they are just going to tell you the same thing. I called corporated as promised and sure enough after talking to them for what seemed like hours, they told me the same thing. They said that what ever the stor policies is-is what they go by. I was pissed. She told me to call the 1800 number on the back of the money order and they would be able to refund me. I called the number and the recording stated that if I wanted a refund than it would cost me 15.00, meaning that I would get ONLY 5.00 back. Are you foreal????? You mean to tell me that I lost about 16.00 dollars. The fee Safeway charged and another fee from money gram. I called Money Gram to ask if maybe I can cash it out and the lady on the phone told me NO, they do not cash their own money order. In this economy and without a job I really need my 20.00. I feel rob! Safeway sold me a product that I can not use and when asked for a refund I can't get it back? On moneygrams site they talk about the convience of buying a money gram money order. The say you can get a refund and now I have a 20 dollar money order that no one will cash. I am so damn mad. The next step is contacting the better business bureau on SafeWay and Money Gram. | |
| Vicki L. Weaver | 6/28/11 |
| I have been shopping at Safeway for several years and have family members employed with Safeway. I have been applying for a job with Safeway for several months (since 01/01/2011) and did have an interview with no result. I am very persistent and check on positions regularly by speaking with management personally. I have seen so many employees come and go I can't begin to explain my dismay. I live within walking distance, have several years customer service experience, very hardworking, honest and dependable. I have had employees within Safeway call to let me know they are hiring. When I go to management ( I can name names) I am always told the same thing. "There are people who come in everyday to check on applications, but I don't have any openings". Next time I go to check on my application they have hired more people. Safeway openings are posted current. Please advise me of what to do or how to handle my situation. I am very discouraged and disappointed on how this particular Safeway in Pollock Pines, CA ( and HR from Reno, Jen) are handling hiring procedures. Thank you for your time and attention regarding this matter and look forward to your reply. Sincerely, Vicki L. Weaver (530) 647-0298 vickifx@comcast.net | |
| desiree | 7/1/11 |
| This is in regards to the Safeway store on Amador Street in Hayward CA - specifically manager Alicia Ruelas. I just got home from the store and am so angry that I had to comment on her. Thursday, June 30, 2011 Around 10:30pm or so. Only 1 register was open and there was a long line of about 15 to 20 people. I asked one of the employees if there was anyone else that could open a register since the line was so long. He said he wasn't allowed on registers so I asked to speak with a manager. He referred me to Alicia Ruelas, who was at the time at the coin machine. Before I got there, he told her there was a long line. I heard her say "I can see that" and rolled her eyes. I asked her if there was anyone she could call for backup and she said that she was the only one. She then rudely said that she was helping a customer at the moment. I told her I was just asking since there was a line of angry people. She then started saying to the other customer she was helping and the employee that helped me, "I can't hear what she's saying" and kept doing some hand motion that you basically do when you want someone to hurry up and rolling her eyes. Instead of stepping away from the machine to hear me, she just ignored me. Very unprofessional of her. Granted the machine was on, but she did manage to answer my questions prior to her making that comment. About 5 minutes later, she opened up a register. Unfortunately, we were in that line since we were one of the next ones in line. She was surprisingly fast considering how slow she was at the coin machine. She didn't smile or really say anything to the customers - I certainly didn't expect her to say anything to me since she was so rude earlier. The customer behind us thanked her for opening a register. I heard the comment and looked back at Alicia. She was staring at me and said in a really snide way "Have a good night." I told her the same thing in the same way she said it to me, then she started telling the other customer and the bagger that I was being rude and told me to get out of the store. I was already walking away from the register but she was saying it loud enough for people to hear how professional she was. As a manager, she needs to learn to be more polite and respectful - not only to customers, but to staff as well. She obviously is not manager material and should be retrained in customer service. I also expected a manager to be dressed in the same type of clothing as the employees, not just an old blue t-shirt. I couldn't believe she was the manager when the other employee brought me to her. Normally I wouldn't comment or write about this - I've dealt with rude people before. This instance was just so wrong that I needed to bring to your attention what type of employee Alicia Ruelas is. Horrible. | |
| Danielle | 6/16/11 |
| I was at the bellvue and Kipling Safeway in Colorado. I waited 15 minutes for someone to help me in customer service to buy tickets for a rodeo. They paged customer service twice and still no one came to help!!! The ladies checking people out were trying to help but why was there no manager or customer service people??? I ended up leaving a going to king soopers were they had somebody behind the customer service desk that helped me get those tickets in 2 minutes. When I called to leave a complant at safeway I was told that store didn't exsist and she would pass the message! Even though I loved going to that store (because no one was ever there) I now know why no one shops there. King soopers will now be were I shop. | |
| Letha Grenier | 5/31/11 |
| Hi my name is Letha Grenier and I do Homeless outreach in Lewiston Id and the surrounding areas. I work for a Nonprofit organization called Mountain States Group. The reason I am writting you is to find out if you can help in any way. It would be much appreciated. Also I have a tax ID # if that would help. I am a Peer Specialist working with the PATH project. PATH is a program that helps people transition from homelessness to permanent housing. Thank you, Letha Grenier (208)-799-4440 | |
| Pat Moss | 6/5/11 |
| Re: New Safeway Store Policy regarding "backpacks" and "gym bags" Apparently, recently, Safeway implemented a new policy, to wit.: Safeway no longer allows backpacks or gym bags in the store. They must be checked in a locker near the store entrance. When I went to a local Safeway (340 E McDowell Road, Phoenix), the security guard and store manager informed me that I must check my "purse" in a locker near the store entrance. I told them that my "purse" is not a backpack or a gym bag. They said that by their definition it is a gym bag. I have been taking my "purse" into Safeway, Walmart, Frys, Kroger, Walgreens, Home Depot, etc., retail stores for many years, with no objection from store management. Will Safeway Corporate Headquarters please specify exactly how they define a "purse" vs a "gym bag"? As Shakespeare's Puck was wont to lament: "What Fools These Mortals Be!" Pat Moss | |
| Sherrie Morgan | 5/28/11 |
| For five years we have shopped at your Safeway store #2676, 9101 E. Baseline Road Mesa Az. Not to mention the years we have shopped with Safeway in numerous states. I can not understand the decline in your product and cleanliness. What has happened to Safeway and it's good name????? I cant't tell you how many times I have reported past sell dates with the lucheon meat at this Baseline store. The lack of items we have purchased no longer being stocked. The lack of knowledge of employees. The it's not our problem attitude. Well just who's problem is it????????????????? There was a manager (Tina) who was wonderful. Knowledgeable, courteous and concerned. She has been gone awhile and the decline of this store is just painful. My husband went to this store this morning. One of the items on the list were eggs.He came home with a dozen large eggs squeezed into a medium size container. The grade on your carton was "B" not A or AA. "B". No pack date, no sell by date and definitely no re pack date. I was concerned about the smell as I began to boil a few eggs. I went on line to see what grade "B" eggs were. I am shocked to discover. Grade "B" don't usually make it to the retail stores. Except apparently to this store. I had never heard of grade "B" before. Grade "B" is usually used for baking or sent for making other products such as mayonaise etc. But hardly ever sold in reatail supermarkets. I have tossed the eggs in the trash but did call your store manager "LARRY" Hmmmmmmmmm! That was an experience. He didn't know what Grade B was. Did know the carton was what he calls red I refer to as orange. Didn't quite understand why I wasn't happy about no date showing on this carton anywhere nor why it should be. He did explain that these were repacked eggs from other cartons with broken eggs. Well that was a relief. Eggs from other cartons with no dates from any. Don't really know how many different areas these eggs may have originated. With all the egg scare not too long ago. What in the world is Safeway thinking????????????? Are you begging your customers to leave you? Are you closing the location located on Baseline (which you should)? Please if you plan to stay in business. Hire some humans that do their jobs. | |
| Diane | 5/22/11 |
| On Saturday May,21,2011 I went to the store in Cupertino ca, on Bollinger rd the manager her name is Mary, I know her, but I do not think her name is Mary anyway this is not the first time I had trouble with this store, they are racist, bias and the store is way over priced than other Safeway stores in the area plus the food is out dated and some of it is old.....very bad...the management is very lazy about keeping that store well stocked and keep it competitive and clean like the other stores I am very upset, I had a basket full of high priced food and I took it to the counter, the customer ahead of me was paying with foodstamp card EBT they told her the system went down that is a lie and I am tired of this store doing this to people who have a foodstamps, I had about $100.00 or more worth of groceries in my cart I had to leave my food there the manager said all of the safeway stores system went down, that is a lie that same night I had to take a bus to another safeway, because I do not have a car the manager knows that I told you she knows me and has been rude and will not cash or make any payments to my visa card saying she can not do it that is a lie, this store has lousy customer service but I live right down the street from that store and I have to shop there but I do not have to be treated like this and the quality of food is compromised because of the way they present theme self, this store needs to be monitored and cleaned up-----I love safeway stores, but this one is so awful, right from the management to the clerks there night time manager needs to be fired we should not have to be treated like this and the food...what is with that, rotten old food, when you walk into the store it does not look appealing or friendly, they all are mean and have no personality at all....nigh shift....the day shift people are better, and the food looks a little more fresh, but if you shop at night for get it.....food is open, the meat has blood on the pkgs this is bad contamination please something needs to be done....my e-mail is dm4alice@gmail.com 408-642-1907...if nothing is done about this store I will blog about this safeway to everyone i know until something is done | |
| Mike/Portland, Oregon | 5/22/11 |
| While I shopped at Safeway, 8830 N. Ivanhoe St. Portland Oregon, I had to use the toilet. When I went in the door, the place was pretty dirty, but opened the stall door to find dried feces on the toilet seat. -dried as in had been there for quite some time. I backed out immediately, deciding it was not a healthy place to be, and as I stopped to wash my hands my hands, spoke to one of the store employees washing up at the sink next to the one I was going to use. The sink also was brown with dirt, and i don't mean a little. I spoke to the Safeway employee, saying quite simply stating the obvious- " This place is filthy". He replied that "a lot of people used it, and a lot of people abused it", and started to walk away. I further said "That should indicate it could use cleaning a little more often." The safeway employee walked out the door. This being Sunday, I am calling the health department in the morning. It should not be the customers that have to deal with the health department in order to maintain a safe and reasonably healthy enviroment at Safeway, but for the well being of all who shop it seems the only logical and practical conclusion. I have noted that none of Your correspondence here that I can see today has recieved a reply. I understand that keeping a toilet clean in todays challenging social enviroment can be a challenge, but if Safeway cannot meet that challenge, they should be in a different business more in keeping with their capabilities. Thank You Mike | |
| Doug Wright | 5/14/11 |
| I fueled at the Dallas, Oregon store intending to pay cash, 5 people came after me and were served first (Diesel is a further walk). I waited until the pump had clicked off and I counted, 7 cars were taken care of with no one shutting off my pump. I walked the 200 feet back and shut it off myself...When I got back to the store to pay I complained, low key. The young man said talk to my manager, she's right there. She had been keeping her head down, when confronted she shrugged her shoulders. I'll give names and store numbers to SW HQ, but I will not be back. I have spent many thousands in fuel since they put in their pumps. | |
| Mr. Douglas J. Conant | 5/9/11 |
| Your Bay Point Ca, store needs serious help. I have shopped at Safeway for 30 years and spend about $10,000 a year. Last night was the final straw. (8:40 pm) 2 Checkstands with over 20 people in each line waiting. Almost made it to the back of the store,pretty sad. I asked for a Manager and was told Manager just went to Lunch. ???? Should have stepped up to relieve pressure. I used my other option which is RALEYS. sad to change , but this is not the first time I walked out to go to a store with better customer service. | |
| Marlene George | 4/28/11 |
| The Safeway store in Engleside Plaza, Route 1 in Alexandria, VA. is the poorest run store ever. I have been there four times to their olive bar looking for Calamata pitted olives. I have asked the clerk in the deli why they don't ever have any and am told come back Monday. I go back and still none. I asked the assistant manager and get the same answer, "They're on order." If they have been asked repeatedly and still don't have any, you would think they would look into the matter rather than giving excuses. I have been to other towns where other stores have olive bars and they are kept clean, neat and stocked. When I went to check out, there was only ONE check-out cashier and a long line. I have shopped at that Safeway for over 30 years and watch it go down hill constantly. | |
| javier zavala | 4/29/11 |
| I live in Aptos. I wanted to bring to Safeway's attention that each time I use my ATM card to pay for my purchase I am SOLICITED for money. Yes! SOLICITED! Before I can enter my PIN number I am asked if I would like to donate to "persons with disabilities", no doubt a worthy cause. This is a solicitation. I MUST answer this solicitation before I can complete my transaction.I wonder how Safeway would react if every time I made a purchase I solicited their clerks for money for a worthy cause as well? This morning the clerk responded, "all you have to do is press 'no'"--that isn't the point. Maybe Safeway should provide a line that has no solicitations similar to the 'candy free' lane for parents of young children? No one likes to be bombarded with solicitations. Cheers, | |
| Lia | 4/30/11 |
| Once again. Seems Safeway is the only store that always makes mistakes, to their advantage, when I shop there. Last time I called the store, nothing. I did not shop at Safeway for almost a year. Today(4/30/11), I decide to try again at the Safeway in Sacramento on Arden/Watt. Store #1530 and I'll be damned, happens again! I purposely purchased a package of Salmon because it read 50% off price. The price was $6.43, I was charged $6.43 instead of $3.22. I do not feel like going back to the store, I know calling them would do no good..again. Last time I had planned to have shrimp for dinner and they left the shrimp out of my bags. When I called they told me it had been left on the counter, unbagged. I GIVE up! No more Safeway for me and most of my family. | |
| Ellen McCabe | 5/2/11 |
| My complaint is aimed at the deli dept. at the White Center/Roxbury store in Seattle, Wa. I went in the other day and while waiting for my order to be finished, I noticed that they had "spicy chicken tenders" for $.99lb. I told the employee I would take what he had left. It was the that he looked and said that they were $4.99lb. I remarked that it said $.99lb, and he told me it was a mistake. I said I did'nt care, I wanted them for the price marked. Then a older woman employee got snotty, and with more than a few people standing around, took the little price sign, moved it, and said "here, its says $4.99lb" I told her yes it does, now that you've changed it, so call the manager. Apparentley he had already been called by the first employee. I took the phone and told him I wanted it for the advertised price and he said no. I am almost 60, and have been a customer of Safeway for more years than I can remember, but when he said that I said I would stop shopping there, he said "fine". WHAT NERVE!!! ..goodbye Safeway, hello QFC & Albertsons! | |
| PAT | 4/11/11 |
| SINCE NICOLE TOOK OVER THE MANAGEMENT OF DISCOVERY BAY SAFEWAY THE STORE HAS IMPROVED 1000%. | |
| PAT | 4/11/11 |
| REFRESH WATER: YOU HAVE TAKEN THE CARDBOARD BASE OFF THESE 24 PACK OF WATER CAUSING SEVERE DAMAGE TO THE BOTTOM OF THE PLASTIC BOTTLES. THEY GET DENTED AND WON'T STAND UP. YOU STACK THEM ON TOP OF EACH OTHER, THROW THEM AROUND WHEN PUTTING THEM IN OUR CARS AND IT IS CAUSING EVEN MORE PROBLEMS. YOU NEED TO PUT THE CARDBOARD BACK, AND NOT GOUGE US FOR DOING IT, SO THE BOTTLES WILL BE PROTECTED; IF NOT WE WILL GO ELSEWHERE FOR OUR BOTTLED WATER AND WE BUY 10 CASES AT A TIME WE ARE ON A WELL WHERE WE LIVE SO ARE OUR MANY SURROUNDING NEIGHBORS WHO PATRONIZE THIS STORE. | |
| Kris Niederer | 4/15/11 |
| I have been shopping at the Safeway on Shoreline Dr. in Alameda,Ca. 94501 for over 15yrs., a while back the store got a new manager named, SENAD ZAGOVIC this man is rude, incompetent and could care less about his customers or employees. I am beyond upset! Given my disability it is the most conveinent store for me to shop at, yet since the above named mgr. took over the shelves are not stocked, there isn't anyone to assist you, employees (especially the mgr. are EXTREMELY rude). I have tried for so long to inquire as to why the store is so poorly stocked or why they can't get the items in that have been out for way too long & no one cares or can give me an answer.I spend alot of money in this store & am treated horrible and now can't even get 1/2 the items on my list,especially the sale items are NOT stocked enough to cover the sale! There is a space and bar code for these items but the shelf is empty OVER & OVER AGAIN!Aren't stores suppossed stock their back warehouse & main warehouses with items they carry? Or if it's a vendor item then ORDER it. PLEASE I want some help & a resolution. It's hard enough to afford groceries these days but is it too much to ask to have your shelves stocked & to treat people like decent human beings that CARE about good customer service? I expect a response and I expect you send someone of authority to do a secret check on this store and see for yourself how poorly it looks, stock availabilty and courtesy!! | |
| Wowzers916 | 4/20/11 |
| I just left the safeway gas station in Sacramento (natomas) del Paso Rd. And the staff was extremely rude and disrespectfull, they told me I couldnt pump gas there and to get my piece of shit car out of there! I will never ever again buy groceries or gas from any safeway store or franchise! It all started when they refused to accept a 50 dollar bill to purchase 20 dollars of gas when they denied me and told me to walk all the across the parking lot into the store to get change and then return. I cant believe the experience I just had at the safeway gas station it was horrible! I will let everybody i know from friends to family not shop at any safeway store anymore!!! I will def.. file a complaint with the better business bureu, cant file one with safeway because they wont do nothin about it! | |
| chad baker | 3/25/11 |
| THE SAFEWAY ON COLUMBIA RD. IN WASHINGTON DC DOES REVERSE RACIAL PROFILEING . I AM A WHITE 50 YR. OLD MALE .I HAVE SHOPPED AT THIS PARTICULAR SAFEWAY FOR OVER A YR. EVERY TIME I GO IN I AM FOLLOWED CONSTANTLY .AT FIRST I THOUGHT I WAS IMAGEENING IT .SO I ASKED SEVERAL FRIENDS TO GO W/ ME TELLING THEM NOTHING ,EXCEPT I NEEDED A FEW THINGS.ALL FOUR PPL. SAID THE SAME THING MORE OR LESS ,AT THE END OF OUR SHOPPING .;'THAT IS WE FELT UNEASY '. NEEDLESS TO SAY I AM FINALLY FILEING A FORMAL COMPLANT W/ HUMAN RIGHTS ,AND BETTER BUISINESS. IF ANYONE ELSE IN THE N.W.AREA OF D.C. HAS EXPERIENCED THE SAME ,PLEASE FOLLOW ME W/ FORMAL COMPLANTS. | |
| | 2/25/11 |
| I am so frustrated with the supervisors and staff at safeway stores, my fathers 72 a lawyer and pyschian. For starters... Management in the Lovejoy and 13th store in Portland or. Are alway rude. And obnoxious... Both staff and supervisors stand around.. When there are Lines of customers. With usually only one register open management and staff always talking to each other instead of focused on their jobb CUSTOMERS........ come first...... Next I have had multiple at least 8 interviews sit down interviews both at the lovejoy location as well as the 10th and jeffereson location in Portland OR I have worked for nordsteoms cafe, as a waiter for ten years, including customer care, and cashiering. As well as starbucks. My question is why what does it take. I have my masters... In early childhood I've worked with children and parents. For years. But for some ridiculous reason safeways don't think I'm qualified. In highschool for five years I was a courtesy clerk as well worked in the deli bakery. last week I had what would be my ninth interview at the third location Safeway 10th and Jefferson, supervisor lenyel (the interview was on wed, she said it be ok to check back on fri) I never heard back, I called back the falling mon morning she hung up on me she said the position was still open, but I didn't get it... She was really rude on the phone.. There was no need for the rudeness I was checking on my status thats all ( I be noticed safeways staff is extremely rude I mean this in the deepest respect. It is not corporate corporate has been very inderstanding with me. The have listened.. Why won't safe way give me a chance to succeed in a career ..My first names Andrew Chabon home 5034779056 cell 503 501 7542Chabon.Andy@gmail.com it always amazes me through the interview process you could dress so nice in suit and tie ( which I was black suit and tie) yet they still look down on you it's funny I have my teaching degree, as well as worked with nordstroms which is one of the best rated companies I worked there for nine years as a waiter and cashier until I moved to Portland . | |
| Andrew chabon | 2/18/11 |
| For starters, I have had multiple job interviews, with safeway I have a masters in early childhood. I'm a preschool teacher. I have 10 plus years retail experience working from nordstroms cafe and a grocery store. In all the departments... ( I have now had) five separate lengthy interviews each I had dressed very well suit and tie. Applying for courtesy clerk. But no responses. With as much experience.and as rude. As they staff is my family shops in the Safeway the management is always standing talking to each other the staff always requesting time off. Last week when my father was purchasing groceries he approached a supervisor Asked ( why is there only one register open at 9 am he said they tried calling people on everyone called in he explained how I was trustworthy hard worker reliable and have gone through multiple interviews and yet all the time they have people standing around or need extra help. I had an interview a few days ago i think a result of complaining to corporate I have had now five sit down interviews, I guess my question remains each time my family goes in the staff is rude and stands around asking to leave the management are awaits standing chatting instead of helping customer problems. I have 12- years retail my father a physician and lawyer my mom president of a speech program ,what's the deal My names Andrew Chabon. Chabon.Andy@gmail.com 503 477-9056,503-501-7542 | |
| | 2/18/11 |
| I'm writing this for a number of reasons. My family shops, in Safeway, my names Andrew Chabon. I have had multiple interview's for different departments, inluding courtesy clerk customer care deli etc, I have worked in retail for many year up to twelve years plus, I worked I a grocery through highschool. As a courtesy clerk and customer care, I worked at nordstroms cafe for nine years as a waiter, and cashier. Time after time when my parents have shopped at safeway the management and staff have been standing around. Chatting with each other manangement aways look puzzled or confused, instead of putting their focus on the CUSTOMER'S .... Which are ALWAYS #1.... Working at nordstroms I used to awaits get compliments on great customer care. I have had multiple interview, for positions courtesy clerk, but no call back. My father was shopping las week, he approached a supervisor asking why is there a line and one register open? His reply was we tried calling people in half our staff called in... He said does that sound.. He then said my son, me .. Used to work with nordstroms for years Nine years as a cashier an waiter. As well as a prepcook. My father told the manager said half your staff calls in , you yourself have to stay on the register , because you don't have any one the supervisor agreed he says ya I know. Multiple times my family have gone in watching staff and supervisors talking to each other( asking when I'm I leaving) instead of helping customers it's so upsetting. My names Andrew Chabon. Home 503 477-9056,cell 503-501-7532 Chabon.Andy@gmail.com | |
| Dr. C.E. Atkinson | 2/3/11 |
| On three separate occasions, I have not gotten my gasoline discount despite spending over $50. on groceries at participating locations. Moreover, each time I follow-up with your customer service department, I get a different excuse -- the computers were down, my card/phone number is out of the area, etc. At this point, I'm beginning to believe this is some kind of "bait and switch" tactic. I have spent an inordinate amount of time already attempting to rectify these errors, have gone out of my way to shop at your stores and have spent more than the required amount. My time is too valuable for such nonsense and the small discount is certainly not worth all the effort! Thus, I will no longer shop at Safeway stores and will encourage others to do likewise. Sincerely, Dr. Atkinson | |
| STAN | 1/22/11 |
| YOUR DELI IN CORTE MADERA NEEDS A MAJOR OVERHAUL!! ALL YOU EMPLOY ARE RUDE NON-SPEAKING HISPANICS WHO ARE UNPROFESSIONAL AND RUDE. I FEEL LIKE I'M IN MEXICO COMING INTO THAT SAFEWAY. NOW I DRIVE A BIT FURTHER TO STRAWBERRY. LOOKS AS THOUGH YOU REALLY DON'T CARE............. | |
| John Stark Prods. Ltd. | 12/30/10 |
| We would like to submit our PBS TV special Chekhov and Maria to your company for corporate sponsorship. The film will be see my millions of viewers over a two year period and a two minutes commercial is available to Safeway for a nominal fee. See a film clip at: www.JohnStarkProductions.com Ph. (818) 222 6031 | |
| Tyieshia Watson | 12/7/10 |
| I went to the Corte Madera Shopping Center Safeway to purchase a Deli sandwich for lunch. I was treated so bad by the Deli staff. I had asked for a sandwich with ham and salamei Vincente the deli staff actually charged me an additonal $1.00 for extra meat that he did not take the time out to weight I complain and was treated very poorly by the deli staff and not to mention I am african american and all the Deli staff were hispanic's. After my second and thrid visit to this safeway I question myself and ask if this could be racial profiling. It mad me feel very uncomfortable. Safeway is a big food chain. | |
| SNS | 12/7/10 |
| The Safeway on Hwy 303 and McWilliams in East Bremerton, WA. Silly little complaint. Ordered the Chinese feast for my family at the deli. The feast comes with 4 egg roles. There were only 4 egg roles left. A gentlemen comes in, after I had already placed my order, and orders a Chinese Supreme which also comes with 1 egg role. The older lady waiting on me asked if I wanted a substitute now that there was only 3 egg roles. I said, what's the deal, I was here first and that I didn't want a substitute. The other lady gave one of the egg roles to her customer leaving me with 3 and a 10 minute wait for the 1 egg role that was mine to start with. The other gentlemen gave up the egg role as it wasn't important to him. Both of these older ladies made such a big deal about his gracious act. They went out of their way to make me feel like shit because I only wanted what I ordered and didn't want a substitute. I talked to the night manager who tried to convince me that I should have been the bigger man and settled for a substitution. The night manager and the older ladies working the deli at the Safeway on Hwy 303 and McWilliams in East Bremerton, WA should be retrained on common customer service. Maybe this is a small deal but I only wanted what I ordered which was available when I ordered it. I should apply for a regional manager position and fire them all. How dare they make a customer feel like shit when all he wanted was what he ordered. I shop at Safeway all the time. I won't purchase anything at the deli again. One bad experience at Safeway almost makes me want to go to Albertsons. If only they had the same deal on gas. | |
| jean cherrington | 12/10/10 |
| Your store in Frisco, CO has great em[loyees but those in management who work the customer service desk really are rude - I have shopped at Safeway when I lived in Kansas, Arizona, Maui & Colorado and have been at for 49 years. I have always loved Safeway but that management team MUST GO! A woman refused to refund the cost for 2 dozen eggs during the recall to my husband until I walked into the store and she loooked at my angry face. Last week (Dec 6, 2010) an asian guy refused to refund on one pkg of doritos (with the receipt) as a piece of straw? was in the bag. He said its Frito Lay's problem and you will have to contact them. We said maybe we'll not shop here any more and he said, "Its OK we don't care.) Jean Cherrington | |
| Alicia Cunningham Dorr | 10/26/10 |
| On Sunday, October 24, 2010 my son in law, an African American (we are Caucasion), was shopping in the Waugh Chapel Safeway, on Route 3 of Crofton/Odenton, Maryland. He put the receipt into his pocket for two very large bottles of juice/punch. As he was walking in the parking lot, one of the managers, a stocky, older male stopped him and "directed" him to return to the store. In the twelve years, that my daughter and he have shopped there, while speaking to a great many of the employees, nothing like this had ever occured and he was naturally very upset and embarrassed for this "black profiling." He was wearing casual clothes to his usual suit, tie and overcoat. He and my daughter are both professionals in the administrative areas of their school systems -- he from Baltimore City Schools, she from Prince George's County Schools. Their names are Lawrence and Megan K. Dorr- Ashworth. He presented his receipt and the cashier/checker verified what he had PURCHASED, not stolen. The manager apologized but, I, for one is not accepting it. Inasmuch as I have two minority sons in law, I am very familiar and know first hand of the slights that they receive and how they react to them -- horribly! Now, for the reason of this email -- I and the rest of my family is turning in our Safeway cards to never shop at any of your stores, ever again. I am 72 years old and I have shopped there for more years than I care to remember. Alicia C. Dorr 3161 Westdale Court Waldorf, Maryland 20601 acdorr@aol,com | |
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