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Rent A Center Corporate Office | Headquarters
5700 Tennyson Parkway Plano, TX 75024
(972)398-5800
Reviews For Rent A Center Corporate Office
Sue  | 5/21/12 |
| Sounds like poor your poor customer service, is giving a lot of customers for Aaron's See ya... *Heading out to Aaron's* |
| Terria | 5/21/12 |
| I rented from rac in Pascagoula, MS. I went in and picked out what I needed. My salesman said he would call me later to let me know what my payments would be and took my first payment over the phone, by credit card. The next day I received an email that I would get one week free with one week paid for Mother's Day. Well they have refused to honor their advertisement. At first my salesman called me and said they would do it for one item but not on both. Even though that is not what the email stated, I agreed. The very same day the manager called (Tina) and said she would not be able to do it at all. I am so upset that I spent my money for one week with rac when I should have just went elsewhere. I chose to go there because it was a Saturday and my dryer went out. I needed one that day and they delivered. I really should have waited until Monday and just went to the bank and got what I needed. I definately learned my lesson. Will NEVER do that again. Nor will I suggest anyone I know to do it either. VERY POOR BUSINESS TO ADVERTISE AND NOT HOLD UP ON THE ADVERTISMENT!!!!! |
| Juan | 5/21/12 |
| Zerooooooo stars.... RAC HAS POOR CUSTOMER CARE. THEY MAKE THE CUSTOMER PAY THREE TIMES WHAT YOU ARE PAYING FOR AFTER THE 90 days. THEY ARE CHEATING THE POOR |
ANONYMOUS  | 5/22/12 |
| The RAC in Bridgeview Illinois has some good, some bad employees. They have some rules that they have to follow. I haven't rented with them for about 6 months now, but I will tell you. The harrassment that y'all are barking about on here did not happen until I was YEP YOU HEAR ME RIGHT .... 3 days late. They call your workplace EVEN AFTER BEING TOLD THEY CANNOT (violation of Fair Debt Collection Act), home, 90 year old grandparents, etc. If you put it down APPARENTLY the fair debt collection act or not, they CAN and WILL call the references. I had to threaten with an Attorney's letter for them to back off or they would be going to court for harrassment. Well, it did back down, but they would cut it down to just my and hubby's cell phone 1 or 2 times a day. You just have to know your rights and stick to them. Poor or not, you can always find an attorney that would be willing to right a stop letter to this place. They don't scare easily, but as long as you stick to your guns you can have solace and peace. They do threaten criminal action against you, but once again, this is a civil action NOT a criminal action. I am sure anyone that has a contract would love to get their goods back BUT RAC seems to play for pay politics really well. They get the DA in their pocket and can do anything. Watch out, and make sure you do your homework before walking through their doors. BUT Bridgeview for the most part is a cool bunch of cats! |
| JASON MULLIS | 5/22/12 |
| I HAVE BEEN RENTING A COMPUTER FROM RENT A CENTER FOR 3 MONTHS NOW AND IVE NOT BEEN MORE THAN 2 WEEKD LATE AND THAT WAS ONLY 1 TIME! OTHER THAN THAT 1 WEEK NOT EVEN 4 DAYS, I MADE A PAYMENT FRIDAY AND THEN A NEW PAYMENT WAS DUE SATURDY, THEY TRIED TO MAKE ME PAY IT ALL THE LATE & NEW PAYMENTS BEFORE HALF OF IT WAS EVEN DUE. I HAVE THIS COMPUTER FOR MY KIDS TO BE HOME SCHOOLED, I AM ONLY 3 DAYS LATE TODAY, THEY R RINGING MY PHONE OFF THE HOOK (THT I CANT ANSWER*NO MINUTES*) AND SHOW UP TO MY HOUSE LIKE BULLDOGS, I FEEL HARASSED, DISCRIMINATED, AMONG A FEW THINGS, I HAVE ALWAYS BEEN A COMMUNICATING CUSTOMER, I HAVE ALWAYS NOTIFIED THEM OF ANY CHANGES IN ADDRESS AND PHONE, ALSO EMPLOYMENT. SOMEONE NEEDS TO CORRECT THESE RUDE, INNAPROPRIATE PROFESSINAL BEHAVIORS.....JACKSONVILLE, FLORIDA |
| Tom | 5/23/12 |
| I used to work at the rent a center in Redding,CA and i haven't worked there in about 4 months and the manager Lee Griffin tells me that i cant rent there because the other employees will get mad at him. Rent a center is a joke. The redding store will put stuff on your account without even having it. or never wanted it in the first place. just so the can get D's witch are a SALE for the store. |
| Jeff huff | 5/23/12 |
| I rented from here .never again all most payed off an oh up owe 3 weks no I dont, here's |
| Jeff huff | 5/23/12 |
I rented from here .never again all most payed off an oh up owe 3 weks no I dont, here's your shit back won't even pick it up had to deliver to there store, im so mad, lockport, ny
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| larry dean | 5/23/12 |
| i am a rentacenter custermer, have been off and on for years, was very satifed, TILL I MOVED TO ANGOLA N.Y. and starded useing the center in lackawana n.y. the worst service i ever gotten, from any rentacenter,,,,,,,when i get a letter saying my pay off is one amount, when i call to pay it off, the mgr, says NO IS ANOTHER PRICE,,,,he wants to see the letter,,,, i had allready thure it away,,,,, on 5,19,12 iget an other tell me my pay off balance, is on price, i then mon the mon 5,21,12 to pay it off, again,,,,, the manger, nohel,,,, says thats not right ,,,, i still owe more,, than what the letter says that i recived on 5,19,12 ??? im trying to work this out through the HOME office, in TEXAS,, IF NOT I GUESS WE WILL HAVE TO WORK IT OUT IN COURT !!!!!!!! but over all,,,,,,, except the office in lackawana ny rentacenter, is a good company and i would recomend them as of this day anyway,,, im still waiting to here from the HOME OFFICE,,,,, IM WILLING TO FIGHT THIS TO THE TOP,,,,,, AND GO PUBLIC AS MUCH AS I CAN,,,,,,,,LARRY DEAN, DISABLED, VIET NAM VET, |
| Melissa | 5/23/12 |
| I recently rented a couch and sofa from Rent A Center on West Kimberly Road in Davenport, IA. After only having the furniture for a couple days, I noticed that their was a bug that somewhat looked like a tick...I didnt think anything of it until I fell asleep on the couch and woke up with bug bites all over my body.Come to find out it was bed bugs....and I found eggs and dead ones in the cushions of both couch and sofa. AND I KNOW THAT THEY DIDNT COME FROM MY DUPLEX CAUSE I NEVER HAD A PROBLEM THE WHOLE TIME I LIVED HERE...IT HAPPENES AS SOON AS I GOT THE FURNITURE!!! Not to mention that the EMPLOYEES didnt even clean out the furniture cause I found hair brushes, garbage and other shit in the couches. I dont know their procedures at rent a center but since when is it okay to rent out merchandise without cleaning it out or checking for bugs....I AM SO PISSED!!!Everyone that slept on the couch now has bed bug bites all over them. I went in to the location that i purchased the furniture and the manager said that their aint bugs in his couches and they have someone inspect the couches every two weeks....WELL SOMEONE AINT DOING THEIR DAMN JOB!!!! He also said he had to take a bed bug class and that bed bugs only live for 24 hours...AGAIN WRONG...BED BUGS LIVE LONGER THAN 24 HOURS AND IT IS HARD AS FUCK TO KILL THEM! All I know is Rent a Center is going to pay for an exterminator....I already got an attorny and got ahold of the health department...So for everyone that got furniture from rent a center on west kimberly....i would check your furniture cause it might have bed bugs. |
Monique  | 5/8/12 |
| I rent from the joliet office THE TV SAYS HASSAL FREE THAT IS A LIE THEY CALL THEARTING YOU IF YOUR PAYMENT IS ONE DAY LATE IT CRAZY.THERE SO NICE TO TRY TO GET YOU TO PURCHASE BUT WHEN YOU DO THEY ARE SO MEAN TO YOU PEOPLE HAVE HARD TIMES BUT IT NEVER BEEN NO IM NOT GOING TO PAY WEEKS LATER IT ONE OR TWO DAYS AND THEY WANT YOU TO PAY MORE WEEK WHEN I WAS TOLD THEY WILL GIVE U A 3 DAY PERIOD TO PAY I AM TIRED OF BEING MISSTREATED I'D REITHER BUY INSTEAD OF DEAL WITH THEM. |
| Marlene Tallmadge | 5/12/12 |
I have been with rent a center for over 15 years and they have had many changes of managers, but the woman they have now is far worse than any I have encountered. I happen to be short on cash this week I ask if I could make 2 day payment "no" could I have it moved forward to Monday and not pay late charges "No" "you have to pay the whole payment corporate ofc rules" I have 3 items there, never did she suggest why don't you pay on one or two of the items and than you would only have to pay the late charges on on item". "No, she never did" she is rude and she does not know her customers and from what I can see she never will, she talks down to the employees and treats them like little kids most of the employees have been in that store for a years. If you expect people to rent from your stores you need to hire people with people skills.
This is store is in Bradenton, Fl 3611 1st 34208 941-747-9696 Her name is "Michelle" |
| Tiye Peterson | 5/13/12 |
| I bought a Tv from RENT A CENTER AND IT BROKE AFTER i PAID IT OFF. IT JUST STOPPED IT WAS A POOR TV. I PAID IT OFF AND RENT A CENTER FUCKED ME OVER. i'M A POOR MAN WHO WANTED A FLAT SCREEN TV SO i DID RENT A CENTER AND i GOT SCREWED! RENT A CENTER SUCKS! SUCKS! |
| RICKY TAYLOR | 5/14/12 |
| RENT A CENTER INN BONHAM TALK ABOUT UNPROFESSIFIONAL RENTED FROM THEM SAID PAY WEEK GET WEEK FREE I THOUGHT THERE WAS 7DAYS INN WEEK NOT GOT ON 1ST MONTH THAT MEAMS SOULD BE DO ON 14TH THE CALL WIVE AT WORK SAID IF IT WAS PAYED ON12H THEY COME GET IT THEY CALLE HER 6 TIMES INN 30 MINUTES NOT PROROESSIONAL |
| people that are tired off bull shit | 5/16/12 |
| High when reading these post about the idiot way that some one calls there self a manager and acking the way that he does when it comes to a lady thats where i step in. It is now wensday are payment was do sat. and my wife called him. that low no good for nothing to make the one week payment and the late charge and he said he would not take it that it had to be a two week payment.now me readeing the lease he cant make changes to it he has to fufill it so im calling the corporate office in plano. the store is the rentacenter on main street in grandprarie the fat no good for nothing is norm you would think that he would be a normal type of guy but he is not. when i call him to make a payment three days late he takes it and shuts up and has respect.so why does he ack like that to women well it could be several things like has been made fun off by women that they need a real man with real hardware you no what im talkeing about norm you have no worm. ack like that to me or some other guy and see what happens. get a little respect for the ladys and be a man. |
| customer | 5/16/12 |
| I am a customer at rent a center in NJ I was recently contacted by an employee who informed me that my credit card which I used to purchase and pay on my account could be compromised because it is a known practise that credit card numbers and codes are being kept by store mangers with there bosses approval and I should check for any unauthorized uses. Still investigating this but customers beware. |
| Bob Frank | 5/17/12 |
| sounds to me like you guys don't make your payments on time, and talk shit because you're broke and dont understand a rental agreement. Be adults, pay your shit on time, and everything will workout fine. There is poor customer service in every business you go to depending on who you deal with. You obviously go to rent to own companies because your broke asses can't go and buy it cash elsewhere!!! at least you have the option of getting something nice for you and your family to watch, or to use. Be Thankful for that. |
| gloria edwards | 4/23/12 |
| it is biggest rip off we ever had. you wind up paying back four time the cost. the same thing are at walmart.for good price in just 3 months , but knot at r.a c. we will never buy anything there again, we would be better off with out it. the employees are horrible. this is in hiram, ga. thank you,larry edwards/ p.s. the stuff they said is knew is not,its used/ |
| James Paul | 4/23/12 |
| My 1st time in rentacenter was not a pleasant one my tv went out and I thought I would give it a try for the first time so I walked into my local rentacenter on Clinton hwy Knoxville tn and a nice young gentlemen approached me we talked about there televisions and so I resumed to fill there app out and sitting there as I waited the manager passed me not so much as a hello or how are you today so still I sat waiting after calling my place of residence my employer and a couple of other references not to mention a pay stub showing I make 45,000 a year the young gentalmen proceeded to tell me that he could not reach one of my references and would be unable to deliver my tv until he reached my last reference wich I provided more than they asked for and I proceeded to tell him I needed a tv tonight and so I said no thank you and proceeded to go to ezrentals just blocks down and with a paycheck stub and a couple of references was acomidated not only that but a delivery man dropped it off an hour later and I gave him a pretty hefty tip so I ask you in this day and age in a customer service generation why could rentacenter not acomidate me and a mom and pop operation could I work for ferguson ent in Knoxville to and we pride our selfs on top notch customer service and even our worst customer gets the best service after hours or during regular hours no task to small or big so in closing my 1st experience in a rentacenter was not the best one but I'm sure some people have great experiences and are very pleased but I'm not one of them and would never recommend them to anyone visually good service meteoker at best above and beyond for someone trying to rent the most expensive product they have almost non existent so they won't work hard they won't get the best customers and results ... |
| Shelly H | 4/26/12 |
| I wish I could I rate this -1 stars!!!! I went to the RAC in Braddock Hills in the Pittsburgh area. The assistent manager at that store is engaged to my cousin. I went there to rent a tv and a laptop for just a couple of weeks because I am moving and all of my belongings are at my new location. Well it took over 2 hours to process my application and I was approved. They set up delivery and advised me they would be there by 5. I wasnt out the store 5 mins when the driver called me and said they are refusing to rent to me because the assistant manager called my cousin and told her I was in the store she advised him that she read on my fcebook page that I was moving to Florida. He proceeded to go on my page and leave me a message (he isnt my friend) that he cant rent to me because I am moving!!! My cousin isnt one of my references nor is she listed on anywhere on my application!!! So he had no right to discuss what I was doing in the store. He advised me that he could send me to another store. I told him no I wanted a refund and I would be in the store to get that I will take my business to Aarons and I was goint to call their corporate office to file a complaint. I came in the store to get my refund and was very upset because I wasnt treated like the other customers. He wouldnt go on their facebook page to get private information. Well an associate who I was not taking to tells me they have the right not to rent to me and I agreed but they didnt have the right to discuss my account with my cousin nor go on my facebook page! After 15 min he couldnt figure out how to issue my refund on my debit card I said give me cash because I used the debit part of the card and it came out as cash he told me no he couldnt it wasnt store policy I told him I had a ride and he needs to hurry up so I could leave he told me if I cant wait then I need to come back the next day. I told him no I wasnt going to do no such thing and I called the C-O I spoke to a rep who advised me to to tell him to call his district office he said no because he doesnt answer. I said ok and my next call was to the police the police came and advised it was a civil matter take them to court and e gave me the local Magistrates office number. Suddenly he called the District office and the manager told him to gve me cash so I could leave. I went home and called the district managet Rick and he was just as rude as the others he started accusing me of attacking the employee and refused to hear my side. So I told him its against the law to discuss my account with anyone other than myself or my attorney!! That he could only call my references at this point to verify my address. He told me that e was glad I knew the stores policy, I then advsed him that I was contacting the Attorney Generals office to file a formal complaint because the store violated my privacy was extremely abbusive and unprofessional. I asked how he spelled his last name he asked me for what and I advised for my complaint he reluctantly gave me the spelling and I hund up and filed an online complaint with the state Attorney General. I strongly advised if you have been harrassed, mislead by pricing or you had your account discussed with anyone other than yourself or your attorney to file a formal complaint with your states Attorney General's office and when they ask how you would like the matter resolved ask for punitive damages. If enough of us complain and sue it will force them to change their practices, The best revenge is to be an educated well infored consumer. |
| JAY | 4/28/12 |
| The service is unprofessional bare minimum & the products sucks. You basically get what you pay for but USED. If you're purchasing furniture DO NOT waste your time; the products are as nasty as the person before you & not cleaned (which can be a health hazard w/the bed bug epidemic). As a person who doesn't rent I was shock to see the condition of the products. You can go to Sears, Kmart or a mom & pop store and get more for you money with brand new products which can be put on lay-a-way with no hassle for a fraction of their price. I would not recommend this store or any rent a center to any one. I can say this is the most expensive lesson learned. Not to mention they call you everyday to trying to get you to rent products or refer someone. I sent back the bunk beds I rented for all of a week although I paid for 2wks b/c when they delivered I sent the mattresses back the same day . I asked if I could get the $45 transferred to the computer I am currently buying but they said the top of the contract says no refunds. However, I never asked for a refund and the contract does not say anything about credit or transfer of money. |
| jeffrey b dunn | 4/28/12 |
| To whom it may concern, i decided to go with rent a center for a bed and dresser set, very nice set by the way, but the management at your fort myers, fl. location are very threatening, I've been late a few times but always paid my late fee and always paid two weeks in advance, recently my wife has lost her job, and i get paid every two weeks and i tried to explain to the manager that i can't make payments every two weeks, but insist that i pay every week, i can't cause i get paid every two weeks, i just wanted to let u know what kind of management u got running your stores. I just am asking for a little help, i love my furniture but am sick and tired of them telling me that they are going to pick it up, thats very threatening, that's where my family sleeps and they have no right to treat us this way, i will go to buddy's or arrons, i have never been more than a couple days late and if they would just switch me to bi-weekly we wouldn't b having this conversation rite now. Please I implore u to change the way they do business it's not like i'm a week late or something and i always pay u when i say but this last time this guy said it ain't going to work and have to pay three weeks in advance, I can't do that i am on a budget,m please talk to this manager and just have him add a late fee and i will pay it for god's sake this is rdiculous they have nothing better to do but threaten to pick up my furniture for being a day or two late, come on that is no way to do business at all. |
| Sean Davin | 4/18/12 |
I have been dealing with Ramone,the assistant manager at your Revere,Massachusetts
store in the North Gate shopping center for about two months now.He has gone above and beyond to help me at this difficult financial time in my life.Ramone has always asked me to be honest about my financial situation.I in return have been honest with him about when I would make my payments.
At this present time I am renewing my yearly unemployment benefits.It will take approxamately 2-4 weeks to receive my retro check.As soon as i get paid ,Rent A CENTER will be paid .I have asked Ramone once again to work with me to continue doing business with the great RENT A CENTER.I will only communicate with Ramone in this matter.I mean no disrespect to anyone.Thank you for your always exceptional products we purchase,
Sean Davin
seandavin37@yahoo.com |
| john hag | 4/9/12 |
| just reading all these negitive reviews of people that have had so many different problems with rent a centers i myself have had nothing but great things to say about my experence with taunton ma main st store where i have have bought two large tvs a sectional couch tv stand bed room set the computer i'm on right now an most recently a washer and dryer they have addressed any and all problems or questions i've had over the years in a professional an courtious helpful an knoweledgable of products they sell if they say theyll be there they are if they say they can do it they do hat's off to my guys and girls at taunton ma main st rent a center store |
| Thee | 4/10/12 |
| I went to a store in Houston TX on Fondren and W. Belfort looking for a stackable washer and dryer. The hispanic girl approched me asking me greeting me, my first mind was to talk to the man behind the counter, so I trusted her and told her what I needed. She then proceeded to say well some apartments don't allow that. I looked at her and then stated you just lost a client, what the hell would you start trouble before you even took my information second why would you draw attention to something that doesn't warrent it, thats like drawing attention to a law called fornication which is in the law but everyone does it yanno why pick now to start acting holyer than thou yanno, if I had let her pull up my name she would find out I was a long standing client of Rent a Center was is the key word. I looked at her as causeing trouble where trouble wasn't as long as I used rent a center when I needed them from 1986 yeah I said 1986 then she would have shut her big mouth, Im saying I never had any problem as such from any Rent a Center employee until I met her from 1986 such at this and if that was the case that would be my problem to work out not hers. So I happly went to Arrons Rents who I only got a years lease and a great price and I am wasing my clothes happly in my appartment with no damm problems. God Bless the big mouth problem causer at Rent A Center... |
| Christopher Reed | 4/9/12 |
| FORT VALLEY GEORGIA STORE!!!! EMPLOYEE: MARCUS ROSS FROM THE PROJECTS OF MARSHALLVILLE GEORGIA!!! VERY RUDE DISTURBED UNPROFESSIONAL MAN!!! HE STEALS MERCHANDISE FROM THE STORE AND TRIES TO SELL IT. HE TELLS EVERYONE HE HAS A NEW BABY WHICH MAKES CHILD NUMBER 2 AND HE NEEDS THE EXTRA CASH WE HAVE REPORTED HIM SEVERAL TIMES AND THIS MAN IS STILL RIDING AROUND IN THE RENT A CENTER TRUCK STEALING MERCHANDISE AND SELLING IT. HE TAKES WOMEN AND MEN PHONE NUMBERS OFF OF THE ACCOUNT APPLICATION AND CALLS UNPROFESSIONALLY TRYING TO DATE THEM. THIS ONE MAN TOLD ME HE OFFERED HIM ORAL SEX IF HE WOULD PAY HIM 20 DOLLARS SO HE COULD BUY HIS NEW BABY SOME DIAPERS!! WOW WHAT KIND OF PEOPLE DO THESE COMPANIES EMPLOY... MARCUS ROSS BIG BLACK BALD LATE 20'S IN AGE MAN!!! WORKING AT THE RENT A CENTER IN FORT VALLEY GEORGIA!! YOU HAVE BEEN WARNED. |
| cammie | 4/7/12 |
| i just want to let everyone know how rude the workers are in the guntersville al store are they came out to pick my stuff up and i had someone here waiting on them because i could not get home in time and they didnt pick the stuff up and was talking real ulgy to my daughter that i said i would be here and should of been they told her she had better make sure i called them as soon as i got home. they should have got their stuff i had someone here waiting on them and they had no right to talk to her the way they did |
| Heather L | 3/30/12 |
| WTF!? I have never been treated so poorly. My husband and I are buying a washer and dryer from the Traverse City location. we have had them for two years and only owe 500 to pa them off . We got 2, thats right 2, weeks behind and they sent us a letter saying we were to return the items to the store. we said we would give them back the dryer but we have paid off one of them , so we were keeping the washer. Put your drinks down your gonna crack up. they said thats not how it works because they still owe money on the items, bahahahaha! How do you owe money you wouldnt be able to make profit and have a store idiots. and if anyone from rent a center is reading this, you should know i keep all my reciepts and i showed them to my lawyer. Call me a million times for that!! once we keep our washer an throw your dryer back at ya, we will never do business with you again, see ya |
| ....mike | 3/28/12 |
| Rent a center has to have the worst customer service,the room mates and I have a washer,dryer and refrigerator from them and they wouldn't stop calling and harassing my room mate at work and they put us on the spot when a friend wanted a tv and they were too lazy to make a new application so they suggested I put his tv under our name and we couldn't say no In front of him..and also the worker on the phone got a real bad attitude over the phone and was being a smart ass and even cussed at us..don't support shitty customer service with rent a center. |
| rachelle robinson | 3/25/12 |
| your office on maysville pike in zanesville has very poor customer service,and ur treated like crap,i had broke my foot and had to have surgery,and i had never missed one payment before,and i had even bought a computer there and paid it off within two weeks,any how i had asked for a little time to come in to make a payment on my tv,and they informed me i had until the end of the day before closing and they came a half hour later to pick the tv up !!! i will never go there again and or recomend anyone there,i have also delt with aarons for years so i will stick with aarons cause they have always been good to me. very angry in ohio |
| cmcj | 3/22/12 |
| RAC use to be a good place to rent items that were needed. I rented a fridge, this was a new fridge, a day after it was delivered we noticed the door not working right. We notified them, they sent out someone to take a look at it. This guy stated that he needed some nylon washers and was going to get some and come back. He didn't show up for 2 weeks, went in and paid the bill. Mentioned it to the manager about when is the fridge going to be fixed. He knew nothing about it. He stated he would have someone come out on that Tuesday. Sent the same guy, had no idea what he was doing, complained that they should have sent another guy to help. My husband ended up helping him fix the door, come to find out at the manufacturer, they didn't put the washers on correctly so the door wasn't moving freely. They put the washer on correctly and the door worked great. This didn't make me feel to good about RAC as it took them 2 and half weeks to fix this fridge. We have an Aaron's in the area, so we went to look, they had a bigger fridge, and cost was less. So, we took it. That day we went to RAC and told them to pick up the fridge as soon as possible as we found another one. They picked up the fridge, but not without doing a lot of damage to my home. The person who picked it up was the same guy that couldn't fix the fridge. He took a dolly and while the fridge was on it, with out tipping the dolly on the wheels, dug the dolly into my linolium floor, making several dig marks. Then he proceeded to go a different way then the way he stated to my husband he was going to take it out. Was in such a hurry, damaged an entry way, making quarter of an inch dig marks on both sides of the entry way. This happened in December, it is now middle to late march and they still have not paid for the damage that I filed a claim on. They have asked for 2nd appraisals done, the flooring is the most expensive as my kitchen is a good size kitchen. They think I should just not bother having my home fixed and it's okay to damage my home. Will never, ever, rent from any RAC store ever again. Aarons will be getting my business, they have nice things, they treat you with respect always. |
| cornelius | 3/16/12 |
| ive rented several items from R.A.C. and paid them off but when they recentally took a kitchen dinet table and chairs that i know was used and discounted and should of been paid off they said i still owed. so i said hold for 2 weeks and it was not held when i came back to get it. it was gone and they no longer have this item and wont give me a replacement, that means i loose the 850 dollars i have into it witch the item was origionally lowered and should of been payed off they just laugh at me and take everything else ive already payed for this is bull**** that i cant get any replacement and be screwed like this. I WANT SATISFACTION |
| james cleveland | 3/9/12 |
| I've been dealing with on your stores in remington, Indiana an I gave a major problem with getting parts for my dining room table an chairs. I've been waiting almost a year waiting on the right parts to fix it. One thing I can say the employee from what I've seen have tried,but I feel I should have to wait this lo long for parts an stil. l pay the full price,I have been with this company about seven to eight years an always buying something new,but this is coming to a end if you would like positive commemts. I feeling things need to be taken care of . |
| Lost...... | 3/5/12 |
NEW ALBANY MISSISSIPPI!...... It has took me awhile to decide to write about this. Iv had accounts with rent a center for over two years on small things. A tv and also an computer. Iv been in school for 4 years now. I have know the staff at the rent a center by name. Everyone of them. I'm pretty friendly I would say. I haven't ever had a argument with them and there has been more than a few times I felt like I was done wrong. Here lately the main manager up and left his job. I walked in a few days later and found out he had left. Him and all the staff but two of the regular ones. They replaced the old one with people fro
Sorounding stores. These people have been here now for a couple months least to say they are screw balls..... Iv gave that store no telling how much money and never late on payments. I had my father pass away on a thrus. My payments never due until Tuesday. I pay on saterday or Monday. They went to my house on that saterday before it was due and nobody there. Door unlocked because between family cling and going bc of a death and being rushed out the door... They took my stuff and I wasn't due until the following Tuesday after renting for over two years. With out a noticed this happen we came home from the funeral to see this happen and iv tried everything g I know and can not get any sorry or help or why... Then was cussed by two members and screamed at by the office manager. Corp office doesn't have a number a real person can be reached and they won't response to my emails. What to do ? Is this not wrong? |
| henry quick | 2/28/12 |
| i went rent-a-center in monroe nc an got table for my dinig room nov 8 2008 and it pay off in march 2010 and i to buy something rent a center today on 02-28-12 and brandon scott at 1011 w. roosevelt blvd monroe.nc 28110 he said that i couldnt rent any thing eles because i own on the table he was so mean to me. that as been two years if havenot pay anything in two year someone would came and pick it by now i have got two tv. that has been payoff living. bedroom.vcr that i have for 5 years washer&dryer everything has been payed off. my wife has been with rent a center for 09 years in pandland sc we never been treating that bad as we was in monroe from brandon scott he would talk to me like man to man an like a customer in talk to me like i was a child he willnt talk to me like that again i am telling everone on facebook how he treating me an we goung to take our bussines to aaron thank you |
| David Glenn | 2/20/12 |
| I won't to no why they say ther going to bring something and it never came I just don't understand |
| a ramos | 2/18/12 |
| Rent a center in Neptune. NJ got the most unprofessional ***holes working there..by the way they talk on the phone shows you the type of people you dealing with....I dealt with them over 8 years ago and now they harrassing me over a laptop i did not rent..the ***hole talking about someone added themselves to my 8 year account...are you kidding me....DO NOT DEAL WITH THESE PEOPLE IF YOU CAN'T. AFFORD ANYTHING..PUT IN LAYAWAY AT WALMART..YOU BE BETTER OFF.... |
| | 2/17/12 |
| my daughter bought laptop from rac. well she got a little behind on her payments. well they keep harassing me about it, they even disrupted me while i was making funeral arrangements. they said they were going to have a warrant issued for my daughter if she does not return the laptop. |
| La Shawn | 2/17/12 |
As of February 11, 2012, I made a verbal request by phone at (11am) with a young lady working at the Chicago Heights, IL location, to have the refrigerator picked up, because me and my family were moving out of the residence that day. The young lady placed me on hold and then came back on the line stating that someone was on their way immediately. Around 3pm, I placed another call back to Rent a Center inquiring about where they were and how much longer it would be before someone was coming. Once again, because we were in the middle of a move. She stated that she would call her manager, who was in the field already, to have him call me directly to advise just how long it would be. Less than five minutes later, I received a call not from the manager in the field but another employee who was currently working at the store, demanding to know what has been going on with me and my account? I again requested that someone come and pick up the merchandise and the employee cut me off and stated, “YOU DIDN’T ANSWER MY QUESTION”. He then proceeded to cut me off again and again and became extremely argumentative. I then disconnected the call because I wasn’t’ going to take the abuse any further.
These are the most ghetto people I ever had to do business with. Please, if you can't afford to buy, invest in a payment plan; but do not do business with these fools! |
| CONFUSED | 2/16/12 |
I TOOK OUT A FRIDGE FROM A CA. STORE. TRYING TO PAY IT OFF WITHIN THE THREE MONTHS. ON 2/8/12 I CALLED IN HALF OF WHAT WAS THE LAST OF MY BILL. WHICH WAS ABOUT $160.00... I PAID $80.00, TOLD THEM I WOULD PAY THE REST ON THE 12TH. R-A-C SAID THAT WAS FINE. HERRE I COME ON THE 12TH TO PAY IT OFF, ONLY TO FIND THEY ARE CLOSED ON SUNDAYS. CALLED BACK ON MONDAY TO PAY, THE GUY TELLS ME ITS $380.00 NOW. I TELL HIM NO, I TRIED MAKING THE PAYMENT YESTERDAY, BUT YOU GUYS WER CLOSED. HE TELLS ME "THATS NOT MY PROBLEM". REALLY! ITS NOT YOUR PROBLEM THAT YOU GUYS GAVE ME THE LAST DAY TO PAY IT OFF ON A DAY THAT YOU GUYS ARE CLOSED?????? FROM WHAT I HEAR IN NEIGHBORHOOD THIS STORE DOES THIS A LOT. SO SINCE MONDAY AFTERNOON IVE BEEN TRYING TO CONTACT SOME ONE AT THE CORPRATE OFFICE,,,, AND HERE WE ARE 3 DAYS LATER. ALL I GET IS PEOPLE TELLING ME THAT A DISTRICT MANAGER WILL BE CALLING ME.
NO PHONE CALL YET.
I THINK I WILL BE FILLING OUT A B.B.B. COMPLAINT. FROM WHAT I SEE ALREADY, ITS NOT THE FIRST TIME. THIS IS A SHAME THAT EVEN THE CORPORATE OFFICE IS AS UN-PROFFESIONAL AS ITS STORE EMPLOYEES. |
| | 2/13/12 |
| I rent a front load washing machine from your store in Utica ny and I have had nothing but trouble with it they have placed it in for repairs three times when I ask could we talk about making a change in machines they told me they would only take 4 months off the replacement I have two more payment left on the front loaders why do they think I would do that they just returned my machine and hooked the water hoses up in correct meaning everything was washing in hot water no matter the temp set on machine they where suppose to come and correct it have not got here yet thank god for my son who made the correction.I have informed them that they have loss a valued customer and they had no reponses not even to say sorry or maybe we could work things out I will never rent any thing from this company again nor will I tell anyone else too. |
| Lynn G | 2/13/12 |
| Ive been a customer for yrs with RAC and up until this point I have had no complaints.I have a complaint about the Woonsocket,RI store on Diamond Hill Rd.Ive bought alot of things from this store.I paid off a Toshiba laptop a few yrs ago and was VERY happy with it that I bought another computer.Buying that next computer was a BIG mistake! The computer ran like crap and after numerous times calling the store the manager told me it should have never been sold to me and hed hook me up with a brand new working comp.Well he did the computer came out the box but,he also started me all over on payments that I feel I shouldnt be liable for seeing how they sold me a piece of junk to begin with.That computer is currently being fixed and Im on my 2nd loner since! The first one would only work in safe mode and the cable to the laptop was broken where u had to put it in the comp just right or it wouldnt charge.I went to use the computer and the power cord seperated and got stuck inside the comp.This computer is constantly freezing and when I google websites it brings me to something totally different like auto correct on a cell phone.I honestly think you should look into the crap thats coming out of this store,its HORRIBLE! Also someone is going to get hurt someday because the cords are in dangerous conditions and should never leave the store! |
| I bought furniture... | 2/10/12 |
In two thousand and seven i bought furniture because it was theonly thing near by and open and i had a emergencey,my couch i had owned for six years which was used finally broke.I had company coming,so my boyfriend and i went there since he had peviosly bought from them when we were not togeather,whT SOLD ME WAS MY WARENTEE ON A ENGLAND COUCH,TEN YEARS AND OVERSIZED CHAIR...I CALL THE STORE TO REPLACE MY BROKEN DOWN CUSHINS AND THEY SAY THEYLL GET SOMEONE THERE.ABOUT THREE MNTHE GO BUY AND I HAD CONTIOOUSLY CALLED WELL.LONG STOY SHORT I AHD TO MOVE TO KALMAZOO MICHIGAN DUE TO MY JOB,AND I CALLED THEM WHEN I WAS SETTLED ABOUT IT AND THEY SAID THEY WOULD GET BACK WITH ME NEVER DID CALLED THEM AGAIAN SIX MNTHS LATTER SAME THING SO EVERY YEAR FOR THE PAST THREE YEARS IVE BEEN CALLING AND STILL NO CUSHINS,I WANT MY MONEY BACK TO PURCHASE NEW CAUSE THESE CUSHIONS ARE CRAP.AND U SINK INTO THEM ENGLAND IS A GOOD COMPANY OR SO I THOUGHT THEY ARE NOT LIKE ASHELEY WHO CHANGE SO MUCH SO ALL I WANT IS TO BE ABLE TO GET WHAT THEY TOLD ME ID HAVE AND MY PAPER WORK STATES,TEN YEAR WAERNTEE....I WANT MY MONEY FROM ALMA MICHIGANS STORE AND I WILL NEVER BUY OR SUGEST IT AGAIN...SO CORPERATE OFFICE ,BUR BB WILL DO FACE BOOK AND FOR THOSE WHO CANT AFFORD GO TO ARRONS OR A GARAGE SALE BETTER YET ILL SELL YOU MY SHIT IF THATS WHAT U WANNA PAYFOR....
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| Oscar | 2/8/12 |
| To all of you who keep posting your email and phone number. Read the note at the very bottom. This does not go to Rent a Center. No wonder go get your stuff repoed. Lol |
| connie | 2/6/12 |
| I love rent a center! Wish they paid better money to their managers so they would want to keep their jobs. I've rented many items and always enjoyed doing business with the Cedar City, Utah business. But the managers they hire are mentally incapable of doing business with people. Shaun used to be the manager and he had Melissa working thereand they both were great business people. I understand Melissa quit and Shaun out on medical but we still got Carlos. Just wanted to let you know he's horrible. I wish you could offer Melissa the job! She smart and understanding! Thank you! |
| clarence foust | 2/7/12 |
what the hell? im 4 days past due and got a letter demanding me to return the stuff or pay double n my payment not even due till sat? can anyone explain to me if its even legal to do that washer ndryer 25 wk. a fridge 25 wk 5 dallors each for being 1 day late im 4 days n there demanding last wks and this wks payment or give them the stuff they can come get it .my money goes further with aarons dont get nothin from these crooks plz i beg u save urself the trouble that im going through
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| steven lynch | 2/4/12 |
| IM RENTING FROM THEASE ASSHOLES STILL CUZ I DONT HAVE THE MONEY TO BUY A TV BUT FOR SOME REASON THE ASSHOLES FRPM THE MIAMI OKLAHOMA STORE KEEP SAYING MY BILL IS DUE ON A DIFRENT DAY EVERY MONTH 1ST IT WAS THE 23RD OF THYE MONTH AND NOW ITS THE 4 OF THE MONTH THEY WILL NOT WORK WITH PEOPLE THEY SAY THEY WILL BUT R A BUNCH OF LYERS JUST TO SALE A PRODUCT AND I THING THATS BAD BUESNESS AND THEY ACT LIKE THE MOB WHEN UR PAYMENT IS DUE EATHER PAY OR WE WILL COME GET UR SHIT I HAVE HAD A SALES REP FROM THAT STORE TELL ME THAT U DONT KNOW WHAT IM CAPABLE OF SO PAY UR FUCKEN RENT HE TOLD ME THAT ON THE PHONE SO THEASE GUYS R A BUNCH OF DICKHEADS |
| Kathryn B | 2/3/12 |
| when I purchased a bedroom set for my granddaughter I was quoted one price, then on the paperwork it was a totally different price, when asked about it I was told because of finance charges and the plus one deal, told them I didn't want the plus insurance since I have homeowners I was told I had to have it. then when my payment was due, they would call every day, 3 to 4 times a day, just to remind me, and if I was one day late I had what I call their GOON come over and harass. After I finish paying off what I purchased I will never ever EVER go back to RENTAWRECK!!! they are the worst, and the people that work for them where I live are nothing but JERKS from the personnel in the store to their GM and DM I refuse to ever do business with them, and now that Aarons came to where I am at if I want something at least I know it is BRAND NEW not USED. I have been paying for a Brand new Price for a USED bedroom SET.. |
| James | 2/2/12 |
| I had a great experience with the RAC ACCEPTANCE location inside Ashley Furniture in Florence, SC. Tacarla "I below believe that is how you spell it" treated me very nice when I was not able to make my payment. In my situation I chose to go in and talk to her in person to inform her of an upcoming payment that I was going to be late on and after our conversation she thanked me for let her know before my due date. I was actually surprised she was so nice as I was witness to a customer yelling at Tacarla inside of her office which I thought she handled quite professionaly as well, especially after the customer stormed out swearing and trying to make the biggest seen in the store. I continue to use their services and have found this company to be very helpful in helping me get back on my feet after going through a hard 2 years when the economy went bad I lost everything. Once I am done paying off I will be buying a bedroom set that I have had my eye on and I know they will always be here for me! (VERY SATISFIED CUSTOMER) |
| laciona nh | 1/31/12 |
| seems like there all the same RAC sucks But my credit is worse it is what it is and after i pay off my product never again |
| dmb....pascagoula ms | 1/31/12 |
| All i can say is do not rent from these bastards. .....Im guna ait theie sgit out front and tell em to screw theirselves. ...Buncha rude slang talking inconsiderate pieces of shit.......enough said |
| DENISE BATES | 2/1/12 |
| I DONT HAVE A LEASE ANYMORE AND MOVING OUT GAVE MY LANDLORD A 2 WEEK NOTICE AM I RELIBLE TO PAY EVEN THO MOVING OUT WITHOUT LOSING MY DEPOSIT |
| hotcakes30 | 2/1/12 |
| Hello I rented a bedroom set from a rac in Michigan and about 1 week after we got it we started itching.long story short the bed has bed bugs and I'm not paying on this set anymore and will be getting a lawyer if some thing is not done. I need to hear from some one soon my email is hotcakes1981@gmail.com |
Mace 2.0  | 1/30/12 |
| As an employee of Rent-A-Center, let me set the record straight for those of you who don't seem to understand. First, yes you have the right to turn your merchandise in and take advantage of the lifetime reinstatement at a later time...but not when you hide from and ignore us until your payment is thirty days past due. That's just common sense. We are a business, not a charity. With that said, we do go out of our way to help customers who let us know they are having trouble. It's the people who are late every payment or tell us they can make a payment on a certain date and then we never hear from them after we have helped them out that mess everything up. Almost every comment I have read has been from a customer who is angry that they were past due and had their merchandise taken back (I said ALMOST). My customers like and respect me because they know I'm not going to bother them as long as they are up front and honest with me. If you're going late every payment, then yes, I will recommend turning your merchandise in or at least downgrading to something more friendly to your budget. If you go on the defensive as soon as I get you on the phone after you have been ducking me for a week, then yes, I will be stern towards you in return. If you start disrespecting me, then yes, I will hang up on you. As for the free time, go to Walmart and ask them to let you pay a month from now on an Xbox you take home today. Our prices are quite high if you go outside of your 90 days same as cash time, but this is a rent to own company and if you could afford to pay for this stuff outright, you wouldn't be coming to Rent-A-Center. All this being said, I am seeking other employment, because the treatment of the employees in this company is, by far, worse than any of you customers have received. |
| arabial davis | 1/28/12 |
| i am a customer at the ashley store in florence sc and rac acceptance is in there and the work for rac is very nasty if your payment is late i know that i have been late a view times with them but before i started having money problems i paid them on time every month and i started paying late like one time i was 60 days late and and now 28 days late and toccara was talking to me like i am a dog dont get me wrong they have been helping me out and i was very thankful for that but because i am late u dont start yelling and telling how i am not paying them and talking to me like i am a dog last week toccara talk to me so bad until she made me cry and had me shaking and nervous i couldnt even talk i was so upset i call customer service and talk to the dm and he was just worrying about me being late in the past i understand that but i wasnt calling for that i wanted him to address his working and he didnt so i want anyone who is thinking about buying something from please dont unless you are rich and u are not planning to be late sometime dont go in there u will get ur feeling hurt go somewhere else where u can get talk to right and not treating bad because you are late i feel like i have right to even if i am 28 days late thank u |
| | 1/26/12 |
| I have never been so upset and mad at something my whole life. And get this I'm not the one renting anything. I live with someone that is renting from them they put (Sorry we missed you) all over the house yard and my car. I called the Vineland NJ office to have them take them off my car and no luck. The manager hung up on me three times. They are a real class act and have lost all respect for people. I can't understand why you would have a manager like that and let him talk to people like that and hang up the phone. Sounds like they all need to grow up and learn respect. My heart goes out to all that have to rent from them cause this happen to me and i'm not the one renting anything just live here. |
| Screw Rent A Center. Ill tell you how | 1/26/12 |
| Well let me help you guys. I worked for them. Not now nor would I recommend it. First the arbitration does not mean they can't be sued. That is a bunch of crap. And if they get nasty call the Corporate office and bitch and complain and threaten to go elsewhere. They will always side with the customer even when they are wrong. Trust me. If you've made more then 8 weekly payments, tell to go screw themselves. At that point they can't take you to court for a criminal case. If you can hide out for 60 days and jist ignore tem you win. It's then a civil case and if you don't go to court after 30 days theybwill just throw the case out. You win. If they damage your home, don't let that slide either. And yes it os against the law to not clean the merchandise first. I can't tell you how many times we took furniture out of a roach infested home and turned aroind and put it in someone elses home that same day. Without telling them. Beds are supposed to be chemically treated a bagged up for 48 hours too. Never happened. In 2 years I saw this take place once because the DM wad coming for a store audit and the manger didn't want to loose her quarterly bonus. Do realize they are charging you 4 1/2 times what the retail price of the item actually is. New or used. I am embarrassed and ashamed to say I worked there. So I hope these few inside tips help because those bastards deserve to get screwed after wht they do to their customers. Any quesrions feel free to ask. |
| Jeff (THE Asshole) | 1/25/12 |
| When you rent something at Rent A Center you expect GREAT customer service. WELL NOT from the one here in Covington, GA. NEDRA or however you spell her name, is the worst Customer Service person I've EVER seen, and I've been in the hospitality industry for more then 10 years. She's rude, to the point where I want to take ALL the stuff back I've rented from them, and go somewhere else. She hung up on me, she complains A LOT. WE at my restaurant give them discounts, YET she still wants more, AND we get nothing in return. I understand THEY can not give discounts, so she says, BUT that too is a lie, cause I've gotten discounts there before. Horrible, horrible person to have on staff, if she has attitude with me one more time, I WILL pull my 125.00 a week business from them, and go somewhere else, AND I will let her know where she can shove her attitude............. |
| Masie | 1/23/12 |
| I have been renting at rent a center for more then 15 years and I had a week that I didnt get a paycheck and they said they would work with me and now they want to come and take a bunkbed set that all I owe on it is $187 dollars. they even said I would have to catch my payment up before I could pay it off. To anyone that rents from rent a center please dont they will screw you on everything. Now with my son bed gone he has nothing to sleep on and I really thank the Rent-A-Center that is Manchester,TN and the manager name Jason. They have even reported me to Child protected services for making my kids behave in their store and that wasnt that long ago. I would like a response from the headquaters on this matter. I was going to pay off the bunkbeds this Friday but, your manager is a rude asshole. My email address is masie3174@aol.com. I need a response from this company or I am going to go to a lawyer about the DCS problem I had A year ago!!!!!! |
| Carolyn Warskow | 1/23/12 |
I used Rent a Center in Tucson Arizona for the first time and it was nothing but problems from the beginning. Their record keeping stinks! I called a week ahead to rent a bed and the day it was to be delivered they first told me they didn't have it on the schedule. I finally got the bed but was charged more than I was quoted on the phone. Then, when I called to have the bed picked up, they never showed up or bothered to call me. When I call the next day, they said I wasn't on the schedule.
To add insult to inury, they started calling me after I had returned the bed to tell me that I owed for a second months rent. I will never use them again.
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| patty | 1/21/12 |
I HAVE RENTED FROM RENT A CENTER FOR 15+ YEARS AND THIS HAS BEEN THE WORST EXPERIENCE THAT I HAVE EVER HAD. I LOST MY JOB AND THEY SAID THAT THEY WOULD WORK WITH ME, WELL THEY SUCK.
1. THEY NEVER STAND BEHIND THERE WORD.
2. THEY HAVE 3 EMPLOYEES THAT ARE VERY GREEDY
3. YOU HAVE A STORE MANAGER THAT HAS VERY VERY BAD EQUITTE, HE CALLS HIS CUSTOMERS, "STUPID AND IRRESPONSIBLE." WOULD HE LIKE THIS. THIS ALL HAPPENED IN COLORADO. THIS IS IN THE DENVER AREA. I FEEL VERY OFFENDED. THEY ARE A BUNCH OF JERKS.
I THINK THAT THEY ALL NEED TO GO BACK TO SCHOOL ON CUSTOMER SERVICE RELATIONS.
FURTHER MORE I KNOW THAT IT WILL NOT HAPPENED, BUT HE SHOULD APOLOGIZE FOR HIS ACTIONS.
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| Marvin Weinrick | 1/20/12 |
| This is to inquire why the Deming New Mexico store up and closed selling the contracts to Aarons Rental, Several customers property was repossessed because they were never informed of the transaction, in listening to complaints it appears that several payments which customers paid was never credited,my contract was to be paid off, however Aarons informed me that Rentacenter entended the contracts.We found that several of our payments was also deducted from our credit card however was not credited on our accounts,Aarons refuse to comment on what happened except that some store people was conducting dishonest practices,Its hard to believe that Rentacenter would sell the contracts and not have their other Rentacenter stores 50-60 miles away handle them. We are in the process of taken legal action. for Rentacenter Las Cruces, Silver City refuses to speak or inform us what happened, I request again that someone contact us |
| Marissa Spangler | 1/20/12 |
| I am a very dissatified customer. I WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN AND WILL RECOMMEND THAT NO ONE I KNOW DOES EITHER. This is the worst company I have ever dealt with, and I myself am a customer service representative for the Hearst Corporation. I am renting a furniture set with a TV, along with a washer. I have had nothing but problems with the Sandusky Rent A Center in the Sandusky Plaza. I received the worst customer service from the manager (TAMMY) in that store. She is very unprofessional and spoke to me as if I am a child. Yelling and screaming at me telling me to shut my mouth until she is finished speaking. NOT PORFESSIONAL AT ALL NO ONE NEEDS TO BE SPOKE TO IN THAT MANOR EXSPECIALY A BUSINESS PROFESSIONAL!!! I had to return my bran new couch,(which I pay the bill and insurance on every week), do to it falling apart WHEN WE HAD IT FOR LESS THEM 4 MONTHS. They took my couch in the middle of December 2011 for repairs and I still to this day have not received it back even though I am still paying on it. They brought me a replacement loveseat, that was in horrible condition. (I had a full size couch), They advise me that the couch was clean and in great condition when they brought it into my house. When they left I lifed the cushions and to my suprise there were kids toys, dirt, tampons, hairbrush, remote of a different TV and several other decussing items in it. I immedialty called them back and asked that they remove the couch from my house. That is when the manager (Tammy)started being really nasty to me. Stating that it is not a law for them to clean used furniture before bringing it into your house, even though they advised me that it was in fact clean. She told me to go ahead and call the Health Department cause there is nothing they will do about it. They then brought me another couch that was also flity under the cushions. I cleaned that myself, which is so not right. She told me to go to AARONS if I was not happy with the service. I have already paid over $1000.00 dollars for this agreement, and will keep it going unfortinalty as to not loss all the money my husband and I have paid. I am going to persue other avenues to get this situation resolved as I no longer want to even speak to that manager. She does not deserve to have her job title as she is NOT PORFESSIONAL AT ALL. Customers buy from rent a center to be able to pay for things that they could not other wise aford all at once. But due to this experience I would rather do without. It would be nice if someone from the corporate office would contact me to help resolve this issue as I am going to the BBB with all of this as well. THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH AND WILL NEVER DO ANY BUSINESS WITH THEM EVER!!!!!!!!!!! |
| james | 1/17/12 |
| we bought a brand new quuen size bed and box spring no problems at all untill we paid it off they gave us a coupon saying we would get 100.00 off if we purchesde today so we said ok we will take a king size bed and box when i asked the price was told 649.00 same as cash if paid in 90 days so i said if i give you a 100.00 dollar coupon it will be 549.00 and was told no it will be 599.00 cause we take the 100.00 dollars off off what the full term price is well im no math genius 100.00 off of 649.00 should be 549.00 not 599.00 well thats only 50.00 off not 100.00 and when i asked i was told the full term is actual price you get 100.00 off of that but tell me what is this false advertisment 90 dsys same as cash so the price actual is 649.99 and i should get a 100.00 off of that wtf then they said we cant deliver it till thursday reason is i cant move that and my manager has a bad back well if you cant perform your job then you shouldnt work there very dissadifyied |
| Observer | 1/19/12 |
| Just wanted to conment that I was thinking about using rent a center and saw this site. Just wanted to say that considering the spelling and damn near illiteracy of these comments does not help me one bit. If you want to make a point you should try to sound thoughtful, no one will take you seriously with such a lack of thought. Also if you miss payments then don't even post, this is a company not a charity. I probably wont buy here though, stuff sounds cheap, as in quality. |
| Tina | 1/19/12 |
| My mother has purchased many products from R.A.C many times in the past years even paying off items before her contracts were over. This past week she paid a washer off and prior to her paying off the washer she reported that the washer had been broken (Monday). They came out and retrieved her washer and it clearly states on there cooperate website she would be entitled to a loaner in this process but due to her paying the item off (Friday after reporting)she was denied. Is this great customer service I think not R.A.C has lost another great customer. |
| Richard P | 1/19/12 |
| Absolutely disgusting merchandise at the bee ridge store in Sarasota FL .. The items were absolutely horrible! Then on top off that, the employees are trying to sell me nasty,dirty,grimey with old sugar refrigerator that their using for their lunches!! Are you serious! I cannot believe you guys have the nerve to run businesses like this! Horrible. And another thing, how can you guys charge people double and triple the buy now price of any other store out there..? That's like saying, RAC and McDonald's both sell cheeseburgers but because I came to Rent-a-Center to buy my cheeseburger, it all of the suuden goes from a $300 burger to a 1400$ burger...? I mean seriously, does that make sense? Apparently is does to rentacenter... Con Pros! Should be their name... I mean seriously you guys are suppose to be Americans helping other Americans, but instead you shafting everyone with you triple priced merchandise "even if bought same day and paid in full".and that's not even the same as cash price, you guys charge up to 6 times the amount of money it would cost brand new, and your selling crappy used stuff! Terrible business and practice, Bad con man feeling when talking to staff, Disgusting grimey dirt on and in most of the stuff. I mean I honestly do Not understand why the Better Business Bureau is not having an absolute field day with this company! |
| Christina J. Lane | 1/18/12 |
| I went into rent a center in kingsport tn and was denied being rented to. called customer serice and got approved to rent but was then denied free time. I have been a customer since they bought rent way out over 10 yrs ago. i have seen this store in kingsport tn decline over the years to pot. rude people with poor attitudes. |
| Gina from Tennessee | 1/18/12 |
Rent-A-Center employees are not professional.
Since renting from this company, I have been lied to and harassed. RAC's employees damaged my home.
RAC says, "We can do anything we want because of our arbitration clause." "You can't sue us."
I'm diligently searching for an attorney.
Stay away from Rent-a-Center! |
| DAMMPISSED. | 1/16/12 |
| I JUST WANT TO SAY, I WENT TONIGHT TO APPLY FOR CREDIT AT RENT A CENTER, A WAS DENIED BY THE STORE MANAGER ON EAST RIVERSIDE DR, IN AUSTIN TX, CAUSE I WAS BLACK, AN BECAUSE LAST YR, I WAS JUST TOLD I RETURNED THE T.V. BACK LATE, I THOUGH IF U RENT AN FOR ANY REASON CANT PAY RETURN. AN IT ALL GOOD. THE OTHER STORE ON ED BLUESTIEN RD. REPORTED I WAS 30DAYS LATE AN COORPRATE SAID DO NOT RENT TO ME.I THOUGHT IF U RETURNED THAT WAS IT. NOT SO. BUT I AM GLAD I DID NOT GET APPROVED, CAUSE RENT A CENTER IS BAD NEWS, CHEAP STUFF AT HIGH PRICES, BAD MANAGERS WITH POOR CUSTOMERS SERVICE, U BOUGHT AN PAID FOR A LOT OF MY FURNITURE AN THINGS BACK IN THE DAY THEY WERE GOOD, NOW THEY SUCK. I WILL TELL ANY STAY AWAY, NO GOOD |
| Tennetta Wilson In Pine Bluff, Ar | 1/16/12 |
| I rented a computer from Rent A Center and was almost through paying for it and i sent it to the store for repairs. Tell me why Ken the manager sold my computer after it was fixed did not tell me my computer was ready. So when I came in to make the last payment. He tells me what are you making a payment on. I said what do you mean I had my computer fixed. He tells me the driver said you did not want it anymore. I said if you do not get me my computer I will be making a compliant to the head office. It took him 3 weeks to give a computer and then got mad and tell me not to come back to rent a center. So I called today ask could I get a TV he said no we do not have any. I said you are a lie I looked i the window Sunday and saw a many tv's. Then he said I put you in the computer as a hard customer. I said you are a lie cause I just bought furniture from RAC Acceptance. He is mad because he was talking to my sister and god sister at the same time and I told them about it.And he has not like me every since. I told him I would contact the head office because I paid my account out and I should not be refuse service because he do not like me. Now what more do I have to do to get justice for his behavior |
| Crystal mcgregorHello | 1/13/12 |
| Ive been renting from wellsville by rent a center for over a year now I had to have emergency surgery and was out of work for almost two weeks I paid them 100 of the 159 I owed then the following week I offered 250 and was going to pay the 9 dollars the following week I was giving them my whole paycheck which I'm a single mother of two children the manager les told me I owed 306 instead of 259 and he was gonna take the furniture if I didn't have it all well I had them come get their stuff after damn near paying everything off my payments had always been on time and I would pay extra at times but I couldn't help the fact that I had emergency surgery and was taken out of work les was cussing and swearing at my family and everything the employees that came to pick up the stuff told us that les was being rediculous and I agree I think it's pathetic after all the money we pay on that stuff that there can't b a little leeway in these circumstances and I don't agree with him calling me a liar and the vulgar language he used something needs to be done its pathetic until he is reprimanded I will warn everyone I know about just how " professional" rent a center is |
| gabby | 1/14/12 |
Thanks for the info people.
I was thinking of going to rent a center but after reading all this I will stay away and save my money and buy.
Thanks and sorry you all had to suffer :( |
| Dale's daddy | 1/14/12 |
This is the last time I ever get anything through rent a center. The stupid ad said guaranteed approval. The little idiot at the store tried to tell me I needed 6 references when the paperwork only asks for 4. Then proceeded to tell me that he would be stupid to rent to me. Told a lot of past history to a store full of people. We had called and asked about the promo the day before he was fine then said to come down and get a laptop and then pulled this. The district manager says go to different store. They had no problem with me and my autistic son. I still think that jerk at the Kansas expressway store in Springfield, MO needs to lose his job. I will never do business with them again. I will send all my friends elsewhere too.
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| Adam Sheets | 1/7/12 |
| I am a single father. I raise my children all by my self no help at all. I just love my children they are wonderful. Rent a Center no not so much What a horrible place! I am going to be going to college in a few weeks. So I need a laptop makes things a lot better for you when you are in college. 4803 S. State Rd 7 Davie Fl is where I went to.Costumer service there is not good at all. They had an ad that laptops were there for 600.00 BRAND NEW acers ok great NOT AT all. I got there on a friday this was a weekend sale. No laptops when I got there but we have something else ok I said got it was crap used 750.00 crap. Took it back got a diffrent one again used crap NEVER had the NEW ones that they had on the ad now I am out 90.00 for a laptop I had two that never worked!! |
| | 1/7/12 |
| I will never rent anything again from rent a center... I have been with them since 2005... This is the rent a center on barksdale blvd bossier city la 71112... The store manager is rude... Ive bought complete living room bedroom sets refrigerator washer and dryers TVs game systems you name it I've bought it and to be treated like this today has really ruined it for me.... Do not go there.... |
| Disgusted in Clinton,OK | 1/6/12 |
| I couldn't believe how unprofessional the staff became after signing my rental agreement. I should have seen it coming, after immediately signing my lease they did not want to honor the delivery date until I told them to refund my money. Still, I gave the benefit of doubt to them...WRONG MOVE ! My furniture wasn't assembled correctly and when I asked for it to be rectified, they laughed. No communication in the store what so ever, I left messages for call backs...nothing, for days ! My glass top was damaged, I turned in all required documentation for my benefits plus...nothing for 3 months now. First I was told they ordered a new glass and it would take about a week, then a month later was told they never said a week and was still waiting for it to be delivered. Two months of waiting, was told they were still waiting for the delivery and when I asked for one in the store I was told no. Three months now, after paying for a table I cant use...was told they couldn't order a new one and I could only have the used one I had asked for prior that they refused before. Then, after telling them I would not make a payment until I received my glass top, I was told they would not give me the top until I made payment...even sent a guy to my house to pick up the payment...WITHOUT MY GLASS TOP ! When I told him I would not pay until they replaced it, they called and threatened to end my lease, when I told them I wanted to exercise my 30 day hold period due to financial hardship, they threatened to end my contract, when I told them it was part of my agreement and I expected them to honor it, they said their policy had changed...quite convenient isn't it ? I have bought many items from other stores in Ohio, and this store manager in Clinton,OK is by far the most deceitful, manipulating person I have ever had to do business with. Very unprofessional to tell your customers about your personal problems and how bringing them to work has affected your career...and why do I want to do business with this person ? Why would rent a center allow or tolerate this type of behavior from a store manager ? Hell, if they are that blind to the type of people they employ...maybe I should apply and use it for an outlet for my life problems as well. Or maybe I should just stick to being a grown up, show my dignity and integrity by keeping my personal life at home and focus on my customer. So, I'll be sending everything back and going to Aarons...thanks for nothing but hard times and grief rent a center...I'll be sure to come back and post my experience with Aarons so your readers can compare and hopefully make a wise choice on where to spend their hard earned money ! |
| mickey molina | 1/5/12 |
| ok so to whoever this may concern i just left rent a center and i should not have even had go back up there because i made a verbal agreement loud and clear to pay off my account in 90 days same as cash instead of going by the paperwork and paying my pament for 35 weeks.....so the 90 days ened on the 28th of december ,2011 today is january the 5th, 2012 the last day i made a pament was dec. 17th, 2011 and i made sure i payed a double pament so it would b paid off that day early so i wouldnt have to go back on the 28th well turns out the pament a one person named mandy bowers the store manager has me payin is only the minimum for a 35 week payment plan which is not wat we discussed i told her i wanted to en d my accout by 90 day no i do not care what she has on paper from the time i said i wnt to finish up my account n 90 days or less same as cash weather its on paper or not it is her job to make it clear to me the customer what ammount of money per week it wld take to pay it off in 90 day not job imNOTaMANGE |
| pearl,Ms | 1/4/12 |
this place sucks unloaded the leather couch n sofa n scratched it up there is 5 scratches on it from them.they also harass me at work about being a day late.I mean if they dont care about there production of customer service why should we care about being a lil late.They also said that there payment was more important than takin my daugher back home to her mother....I MEAN REALLLY PEOPLE I WOULDN RECOMEND THIS PLACE TO MY WORST ENEMIE
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| SONYA D. ROBERTSON | 1/3/12 |
I RECENTLY RENTED A MAHOGANY SLEIGH BED FOR MY 11 YEARS OLD DAUGHTER AND SHE HAS YET TO SLEEP OR ENJOY IT. THE SLATS BROKE ON THE SECOND DAY AND THE MANAGER OF THE STORE ON CAMPBELLTON RD IN SW ATLANTA, GA SENT A REPRESENTATIVE OUT TO MY HOME TO CHECK ON THE PROBLEM, LATER ORDERED 6 MORE 1 INCH SLATS, A REP BROUGHT THE NEW SLATS OUT ON DECEMBER 26, 2011 AND THE BED BROKE AGAIN ON DECEMBER 26, 2011 AT 9 PM. REALLY, COME ON, AND YOU HARASS CUSTOMERS ON A DAY LATE. WHAT ABOUT THE INABLILITY TO USE YOUR CHEAP CRAP CALLED FURNITURE!!!
DISGRUNTLED CUSTOMER IN GA |
| Lee | 1/2/12 |
| I will never do business with Rent A Center again. Customer service is very, very bad. Only had furniture a week and things turned into a nightmare. Store #1289,247 Scenic Hwy, Lawrenceville GA is the worst. I refused to give my money into a company that tried to handle business with a minor (12yr old) and not the adults. Within a week of having the dining table, they sends two men out to my home and without a parent present at the time, they wish to make varible threats to a minor that had no idea of what was going on. Plus, they actually scared the child to the point when my husband and I returned from the grocery store, my child was in the closet crying because of their comments that should have been taken up us. Went to the store, spoke with the store manager and they were actually trying to defend such unprofessional behavior by their staff. We shut one staff up by asking the question, had that been your child and two strange men beat on your door and when your child answer because they would not stop, and start telling that child they are a liar, they are coming back with the police,and the words goes on,on.....how would you feel? Plus, the minor is a young girl...verses two grown men. What the.... |
| Sylvia Gomez.... | 12/27/11 |
| Well was having problems with my power cord all i wanted was for them to replace, so they told me if i bought a new one they woukld refund me my money back so i believed them i went and bought one and when i went back with my recipt they refuse to give me the money back, cuz they said they could get for free, All i have to say is they shouldnt be saying that to people that they will give there money back, ive been a costumer for many years and iam thinking of going else where.this will be that last thing i will be getting there after i pay for the laptop iam done..theres other rent to own places here, that will honor they word...Sylvia from Pocatello Idaho |
| leslie duncan | 12/27/11 |
| I have already purchased a king size bedroom set 1500.00(used) a queen sze bedroom set (used) 500.00and king size mattress set (new)all paid off in the 90 day contract started paying for livingroom furn ( 1500.00)usedalready paid at least 700.00 into it store started calling every pay day wanting a paythan that same furn to repment finnaly i hady them pick it up today 12-27-11 was not informed that i could get merch. for money alredy paid ...somthing worth the money i arleady paid i do not want to file a complaint with bbb or news channel...mentor .ohio store 44077...arleneduncanladyinred@yahoo.com...216 -355-0606 |
| Michael | 12/28/11 |
| So i have been with rent a center for about one year and one month, i rented a 40 inch led tv at about 40 a week and i went back one month later to rent a laptop at about 40 a week, i paid on it for a year i would call every once in awhile to see how much i had left, each time i called was a different story to when it would be paid off, i lost my job about 2 months ago and i paid for their insurance i was told i couldnt get insurance because i have 30 days to give them documentation that i was laid off, well i looked in their handbook at their store and it actually said i had 90 days, the guy was like OHH, yeah.. i am a 20 year old male and in the beginning i thought oh hey, i can pay for all this, well its a learning experience, ive decided to give back my tv because as of now they are telling me i have another year on it, after one whole year of payments i have another year, ive paid about 5 thousand dollars all together thus far, and i am not going to pay another 4 thousand dollars to keep the tv and laptop, so i decided i will give them back their tv that i paid twice for, and i will keep the laptop as they said i only have 7 more months, once i am finished with this laptop i will never be going to RENTACENTER ever again, really bad customer service horrible, they are rude, i tried to work with them and they couldnt work with me, i know what i signed and yes i understand i agreed but, moral of the story is, do not shop there, your better off saving 400 bucks and buying a brand new tv, my plan is to take back this tv this Wednesday and save up 400 bucks will take me about 1 month to get another tv and better tv at that, smaller but Samsung instead of Toshiba, i am trying to write this to help everyone out there to try and tell them not to go here, this is my learning experience and this is something you would rather read instead of learning it yourself, trust me they make it sound all good and dandy but as soon as you have problems, your out of their "Customer Zone" no friendliness at all |
| joseph from here | 12/22/11 |
My question is as follows:
I'm currently renting a tablet from a the rac in hermiston oregon, I went in ther yesterday to pay my bill and was told I had a late charge because I had missed it on the previous saturday, needless to say I get paid on tuesdays and always pay my bills on payday like most hard working americans and had already called and and made arrangements to pay on tuesdays, anyways I was in there yesterday to pay my weekly bill of 21.49, when I went in to pay I was told that by the manager Tessa that she wasn't taking no less than the weekly payment plus the late fee, when I contacted the district manager I told him what was going on and he told me either pay the money I owed or bring it back very rudely, when I asked him about the call stating everything we had just discussed being recorded he then stated that the call was not being recorded and asked if I was recording the call, I stated that in fact I was and he then told me to return the merchandise within 24 hours and that he was ending the call.
I also stated that I was in fact going to pay the following week on tuesday the weekly amount of 21.49 and the following week without paying a penny more and not pay this week that the. paymentwas refused. Do I have any footing in thinking that I can |
| exemployee | 12/17/11 |
| Well everyone its no better when you are employed by Rent A Center. I started working there in September 2007. In 2008 my Unit was deployed to Afghanistan. 10 months into my deployment I injured my knees hips and back. I was on extended Military leave till Sept of this year. I came back to work and pretty much from day one I was given every crappy job they could find. But I did it without complaint. I started to have severe pain in my knees so I decided that I would have to quit. I decided to go back to school to get a job that was easier on my body. I registered for classes and gave my Manager 3 weeks notice. One day later they decided that they would except my resignation early. Here it is two weeks before Christmas and I no longer have a job. Thanks rent a center I see how you treat your service member employees. You claim to support the Military but you let a Vet with a service connected disability go two weeks before Christmas just to save a little money on holliday pay. |
| B Kimble | 12/18/11 |
I rented an HP All -in One Computer from RAC and although I liked the "no tower" feature. After 5 months of $152.00 payments, I started having problems with the PC being slow ( And it was not my Internet Provider at fault); Blue screens starting appearing, the hard drive was making "squealing" type sounds ( as if it were struggling to keep running). The HP factory warranty ran out as of March 2010. (a month after I rented it?) So I took it in a few times between April-October, and basically all that happened was a re-set to factory. ( Whatever that meant).I had non RAC person who "works" in the PC field check it out and he said the hard drive had crashed, and needed to be replaced!! I took his letter to RAC along with the PC, before I made my final payment, and they kept it for a week; called me and said a low grade 'something" had been done as well as a NEW HARD DRIVE install. So I made the final payment, brought it home. And GUESS WHAT? The next day as I was working with the computer, a BLUE SCREEN pops up, and that squealing noise is BACK!@!*&^%$&* I don't have to get graphic with what I said, do I??
They most certainly did NOT give me a new hard drive at all! I paid approximately $2,000 for this computer (as I did not have that much cash on hand at the time;) but I am kicking myself in places I can't even reach for being so stupid!!! I could have waited and saved up the cash, and went out to purchase a NEW computer instead of this one. I will never ever use RAC again, nor will I recommend it to any one. |
| kizzy cullum | 12/12/11 |
| I rent from the rent a center in Abilene, Tx. I rent a hp all-in-one computer. I have had hell with this computer it stopped working i sent the computer bac to get it fixed. When they called to let me know the computer was back to bring the loner back and get my computer so i did. When i got the computer home plugged it up and the computer still was not in working condtion so i took it back again. I have had and been paying on the loaner they gave me for bout 6 months now everytime i would call they would say the computer has not came bac yet so i stopped asking and kept paying on the computer. Even when i got behind on the payments and took the computer back went to pick it up and they still gave the loaner back to me. Then the other day this women rufuses my paymeny that i had for 29 dollars and my mom was going to pay 29 dollars the next day also but after all i been through with them refuseing the payment just pissed my mom off and she want help me now. Colortyme never does this to me. Rent a center wants their stuff bac but im not giving it bac i am rdy to fight them in court. I have been paying for this computer for 2 years and it still not paid off what and the computer dont work rite. So rent a center im rdy for this fight. |
| James A.Bloomer | 12/10/11 |
I bought a Laptop computer at store 2819-M.I am on fixed income,This Month i had a family emergency and did not have the money to make my payment.I was out of town until Sunday.When i got home and got my cell phone,there was numerous calls up to 3 times a day on my phone.Come on guys ive been paying on this acct since 02/14/2011 i don't need the harassment if i had the money it would it be paid.Doesn't a big company like Rent_a_center have a differed payment plan were i could skip this payment and continue
paying until end of contract.This not a way to run a business in todays ecconomy |
| J.J. | 12/5/11 |
| I have used RAC in the past and never had a problem until now. I purchaced a dinnette set that had a cash price of $468. I put down half of it, "thinking" it would get me through half of the payment schedule. No Way!!! the next Saturday, they were calling wanting another payment. not only that, they called several times a day. I explained to them that I paid half and they said they couldn't take the money from that unless I gave them permission. I thought I did that on agreement. Then come to find out I was charged a LATE FEE. Needless to say I told them to come get my table when my money "ran out" |
| dawn | 12/5/11 |
| i purchased a wrap around couch and washer and dryer from the adrian mi store i paid my wrap around couch off in my 90 days the washer and dryer have been in service for at least 6 weeks of my 90 days still do not have them back the one person greg told me on friday that they would re-rent my furniture to me at what i owe and start my 90 days all over today when i call they tell me that no they want the money within two weeks i only owe 340 but i dont want to pay it off til it has been in my house for more than 2 weeks the point of the 90 days is you get to make sure the stuff works and to make payments i have had to call everytime they do not return phone calls and the last time my washer sat there for over a week because the store manager told me he was going to try it out first then call he never did i finally just asked them to deliver it they did and it was not fixed now it has been gone for another 2 weeks and they want it paid off before i even get to see if it works properly |
| michele taylor | 12/5/11 |
| i have furniture i rented when i moved into a new house.. i made my 1st payment but the second payment i gave them 1/2 and said i'd give the other half in 2 weeks they said no it'll be a new month, he also said i can't stop the collection calls, i said so that's fine. he said everytime we come out for the payment it'll be $10 added to your acct. i said well don't come cause i'm not paying it, he said you cant tell me not to come...i said do what you want i'll call you in 2 weeks, and hung up..now here we are 30 payments later with no problem and boom my car breaks down need an extension on half a payment. they said no...well guess what i'm not answering them till next month when i can pay.... |
| DANNA | 12/6/11 |
| The Rent-A-Cent in 263 Utica Brooklyn, NY 11213 with the #(718) 493-7915, The costumer Service Its garbage, How can the manager of the store can tell the costumer to find another store & get the f** out his store, Just because we went to ask if they can replace the computer we bought while they fix our computer,The cumputer that we got, it turn black in the next 3 day of purchase & we asked them to fix it. The manager name its MARCUS, He was rude on the phone, He opened the door and push us out. |
| Charlotte Flowers-Weston | 12/2/11 |
| Unbelievable! I rented a refrigerator from the Rent A Center in Jacksonville, Ar just for the Thanksgiving Holiday and was deeply appalled when my husband discovered baby roaches in the refrigerator! But wait...that's not all. When someone finally came out to retrieve the refrigerator, as the gentleman was taking it out on the dolly a freaking mousetrap fell out of the back of it. Disgusting!!!! I will never ever in life recommend that Rent A Center to anyone. I specifically asked for the new refrigerator that they had but the manager said it was there policy not to rent new merchandise for short term. I could have lied and pretended like i was going to buy the dang thing then have them pick it back up, but instead i was honest and he assured me the refrigerator would be clean, blah, blah, blah. I live in a multi-million dollar development and i only rented the refrigerator because we were having family from afar and cooking so much food we needed another refrigerator. Next time i will buy a new one then give it away when im done before i ever go back to a Rent A Center store! And as far as the manager who rented that crap to me...well we'll see how much longer he'll be with the company! |
| Elaine | 12/1/11 |
Just wondering if it is standard operating procedure for the employees at any other RAC for a customer to have to take in paperwork from a hospital to PROVE where you were on your due date. My husband broke his finger last Friday...and the salesman at the RAC in Topeka Kansas on 29th street, told me that it would be a good idea for me to bring the papers in from the hospital. I am a grown woman, who spent 4 hours in the hospital with my husband...and I do not have to prove a damn thing to the salespeople or anyone else...where I was or what I was doing. I am not a grade schooler...and I do not expect to be treated like one. And the harrassment must stop.
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| sylvia v jordan | 11/29/11 |
| HI I RENT A WASHER AND A DRYER FROM RENT A CENTER IN PRESCOTT ,AZ.AND IT WAS NICE BUT I GOT SICK AND SO I WAS LATE MAKING A PAYMENT IN OCT IN NOV THEY BRING BACK MY WASHER AND DRYER BUT IT WAS A DIFFERENT SET AND THEY SAID IT WAS NEW BUT INSTEAD IT WAS USE I CALLED TO TELL THEM THIS SET THE DRYER WAS SETTING OFF MY BREAKER AND IT WAS VERY HOT IN THE HOUSE SMELL LIKE IT WAS ON FIRE I CALLED FOR A DIFFERENT SET THEY WANT TO GIVE ME A DIFFERENT BRAND THEY SAY IT WILL BE MUCH NICER BUT THE PAYMENTS I MADE ON THE ONE I HAVE WILL NOT GO ON THE SET YOUR COMERCAILS SAY THAT IF U CANT MAKE A PAYMENT YOU WILL HOLD IT UNTILL A PAYMENT CAN BE MADE |
| anthony johnson | 11/29/11 |
| i am very dissatified with the poorness service i have had with rent a center over ten years give them my buisness and 2 years ago purchased 52 tv stereo surround sound with stand and a washer ive paid over 12,000 dollars for this merchandise and miss two payments and now they trying to take it back when i only have a total of maybe 15 payments left sending me cetified letters also bought a touch screen accer computer that has messed up on me since ive had it gave back to them they said they sent off to repair they never did so they lied to me you all are a joke ripping people off to make 50 times what the stuff is worth |
| anthony johnson | 11/29/11 |
| i will be contacted corporate office for solutions to these issues im having with you guys over 11,000 dollars out of my pocket in two years not to mention the other eight years of giving up my money on stuff i bought awhile ago never again will i give my buisness unless these issues are resolved |
| Stuttgart, Ar Renter-A-Center "SUCKS"! | 11/29/11 |
| We rent from RAC in Stuttgart, Arkansas. The employees at this store are very rude when your not making a payment. They are nice when your making a payment. I understand the courtesy calls, however after the initial call, within that hour we several more calls coming in saying that we need to make the payment by 12 or they are coming to get the tv, washer and dryer. The store opens at 9am, by 8:05am we get the courtesy call. By 10 am they are calling my job and after 5 pm I get atleast 3 more time before 7 pm then we get calls saying we need to pick up items. Every call is a different employee. We call the store manager and he says that they are just doing their jobs. Then an hour or so later he shows up at our door. Then he says that he has tried calling all morning with no answer.. Really? Then he never gets his information right. It's payment due day, our payments are about $ 63... He will tell us that we have to pay CASH to him but he says the payment due is $121! She will call multiple times a day- ON PAYMENT DUE DAY- and say if the payment isn't in by noon, we will have to make 2 payments and a $10 late fee... How is that. Then when I call the store manager he says she is just trying to get us in there. I'm tired of the bullshit. The tv is almost paid off and washerand dryer is not much let. I WILL DO BUSINESS WITH RIP-U-OFF. |
| Marie | 11/26/11 |
| Been a customer of RAC for years over 7 never had a problem till recently then when I had a tv through them the speakers did not work and sent it for repair all I got was the run around when talking to the manager to get a loaner the loaners they brought out did not work. I ended up having to take it up to them and getting another on my own gas my own time then had to travel to another store to get the remote. The manager Annette at the flint mi store lied to me about the tv getting repaired. Then to top it off. When my husband went into make payment while we are still waiting on Chris the district manager to call back he lies and says that hes been trying to call us when i have the phone records to prove that he never tried. They only take a one week payment when I owe two and my husband told them we are here to make our payment they start calling my house 13 + times per day starting that night saying I never made a payment I told them I have my receipt. Then they send two thugs to my house Dave and some moron at 8.45pm demanding cash payment. Now one I dont appreciate the lies two I was with a working tv for over a week. Three Ive been a loyal customer for years. I will never use them again and I have also told everyone I know including my husbands Military friends to never ever use RAC |
| Kelly | 11/27/11 |
| I too am a disgruntled previous an employee , Not only did they work you grueling hours and have to make mincemeat out of customers degrading them when they already feel less then human bc of there poor credit scores.. The company sucks and it pisses me off they use the poor to get rich when alot of the customers are just trying rebuild a life.. I dont care what anyone says our country is turning communist!! |
| L B | 11/23/11 |
| I just got a bad from RAC and MY first payment was late cause I told the guy that take care me that I wasnt able to make my first payment on the on 11/15/11 I call and told them that I was moving and could not make my payment untill till 11/29/11 and he put the manager on the phone. The manager told me that he cant only way till 11/25/11 for day before my pay day. When I got home from work RAC had been in my house telling myo room made to open my door so they can get the bad. my room made refuse so they left but came back the next day to said that they will bring the police, hahahah that is how I feel about RAC cause when they can make deliver on time you cant charge you fucking guys so if a hard working person miss a payment they want your shit back so they can make more money on it. I want to buy a new bad and that is what I did and if RAC think that I will return my bad and on 11/29/11 come to pay and they will tell me they sold it and try to give me a use bad, you may as well come and get your shit cause Iam going to BBB |
| Jaimie | 11/22/11 |
| Very Very poor customer service. We have been with RAC since Jan 2010. Almost 2 years and we have a 7 pc living room set, 51" TV, TV cabinet, bedroom set and washer and dryer. We will have all of our stuff paid off in less then 7 months. We missed a week of payment CALLED THEM TO TELL THEM and they said they would work with us on catching up. So when the next payment came due we made the $137 payment +$75 extra from the previous payment missed and informed them I would pay the remaining balance when the next payment was due. They call me the VERY NEXT DAY asking when we plan on catching up. I explain the situation and the guy says "Oh ok I did not know"... Then the NEXT DAY I get a call from someone else at the store!!! The same questions. I explain to him as well. My husband works down the street from there and he got stopped on his way to grab lunch by one of the guys that works there who asks him "when are you going to catch up?" my husband explains the entire situation and the guy tells my husband "god I hate you guys you need to manage your money better". The very next day I get a call from SOMEONE ELSE with the same questions. At this point my "nice" was gone!!! I completely chewed him out told him to talk to the manager (whom we spoke with when we missed the payment) and the other 2 guys and hung up on him. The manager promptly calls to find out why I was so upset. I explained it to him and he apologized over and over and said he would try to get the issue resolved. I told him we would be in 11/19/2011 to make our payment INCLUDING the past due. I was ill all weekend and just got around yesterday to feeling better. I had every intention of going there after work today but I get a call from someone at the store I do not know and have never heard of telling me they are heading to my house to repossess our furniture because we are "4 days behind and we are done doing business with you"... 4 days behind after almost 2 years AND us keeping you updated on EVERYTHING and now this????? Yea we are done with RAC this is completely ridiculous. |
| Patrice linen | 11/21/11 |
| I am trying to find out why RAC so full of poob, one sales person tell you one thing , and you go in there the next day someone tells you something else. RAC is full of mess. They are not never on the same page, you end up paying different amount every week. Their a rip of. especially in the black neighborhood. |
| MRBEANZ | 11/15/11 |
| I work at rent a center in Asheboro NC. I hate my job. No time to spend with your family..Always at work. Be careful of previously rented items. They are cleaned very well by me, however if you saw the item or the home it came from you would not want it. I have picked up items covered in pet urine and feces. Been in insect infested homes, stepped over clothes,food and things i dont like to think about. i had a tampon applicator fall out of a couch once from a repo. The company does NOT provide anything to keep us safe or protected from what we come in contact with.. You will be lucky to find an employee that delivers to be in a good mood or happy under the stress of not seeing his/her family and dealing with rude customers (not all of them) but more than 75% are the worst customers imaginable. Not to mention being harrassed to get good credit numbers and work over 48 hours a week. We have no time to spend with our families and live constantly in fear of being terminated and loosing our means to feed and support our families by being phone shopped and RAC has """Unrealistic Expectations""" for the employees to meet. Even HAZMAT gets paid more than I do and the protective gear to enter some residences... |
B  | 11/14/11 |
| It saddens me and hurts my feelings to see all of these complaints. I am an assistant manager at a store in Nashville, TN and I love my job here at RAC. I don't know too much about the business as of yet, but one thing I do know is that I treat my customers with the utmost respect. I like to look at it like I don't work for RAC, I work for all of you. You guys make it possible for me to take care of my family, and for that, I'd go out of my way for every one of you. My customers are wonderful people in my eyes, even when they are past due. I want to appologize to you all for the way you've been treated, and I hope that someday in the future you give us another chance. If any of you happen to move to Nashville, please look me up. Again, my sincere appologies to you all. We, as a company do not condone this type of behavior by any means. God bless you all, and I hope you all have a safe and happy Thanksgiving, Christmas, and New Years. |
| pissedoff!!! | 11/12/11 |
| i bought some clearane deal from rac in july of 2011. i did the 90 day same as cash plan.... my total cost was $487.00 including tax. I made it so i was paying $165.00 pr month to pay off my furniture on time within 90 days. well my last payment was due october 30....... i called saturday and said well my final payment is due tomorrow (sunday) can i drop a money order/check in drop slot on sunday. well the "acct manager" couldnt answer this her name is Angie from the Norwood, OH store..... called back hour later and talked to GM and he said that 90 days same as cash will expire on 10/30/11 and that was that no extensions. i said well ur location is closed can you provide me with an alternate way to pay on 10/30/11 he said no i must pay by 29th i said that is only 89 days not the 90 i was promised...... GM was a "prick" and wouldnt work with me...... figured id just pay it on monday 31st n e way.......HUGE MISTAKE they tacked on $137.00 to my rental agreement saying it was some plan that hits after 90 days....... so my new balance was now $295.00.... yea i only owed 158.36 was my balance but after the charge they fukked me.....now eveytime i pay only 50% of my payment is applied and they added that to my acct...... i dont wanna return merch cuz i love my couches and i need them but i feel ripped off and feel like there is nothing i can do...... dont ever rent from RAC they are scams that get over on people that cannot afford large outright purchases...... I did right by them and they fukked me 1 day early on my final payment.....I feel this is wrong and was a way to for them to get more money out of me since they knew i was a great customer...... always paid on time and paid in excess to hit the 90 days same as cash! they fukked up cuz i had plans to get a tv and dinnette but i guess they dont look at it this way..... considering the employees are all mcdonalds graduates that moved into the "corporate world" hahahahaha o well |
| Our RAC is worthless | 11/11/11 |
| We rent from RAC on S. 11th St in Springfield Illinois. The employees at this store are very rude. I understand the courtesy calls, however after the initial call, within an hour we have several calls coming in saying that we need to be in within an hour to make the payment or they are coming to get the tv. The store opens at 9am, by 9:05am we get the courtesy call. By 10am and atleast 3 more time before noon we get calls saying we have to be there within an hour. Every call is a different employee. We call the store manager and he says that they are just doing their jobs. Then we have an acct manager named Fate who is as ignorant as a human can be. He will call, speek to either myself or my husband, and then an hour or so later he shows up at our door. He will start by yelling at my dogs to shut the hell up when they bark at the door when the doorbell is rung. Then he says that he has tried calling all morning with no answer.. Really? Then he never gets his information right. It's payment due day, our payments are about $40... He will tell us that we have to pay CASH to him but he says the payment due is $95! I've asked to get a different acct manager and they refuse. Then there is Monica. She isn't much smarter. She will call multiple times a day- ON PAYMENT DUE DAY- and say if the payment isn't in by noon, we will have to make 2 payments and a $15 late fee... How is that. Then when I call the store manager he says she is just trying to get us in there. I'm tired of the bullshit. The tv is almost paid off and we will never be back there. They are rude and scam artists and we will never rent from there again. We have dealt with RAC for 6 years. We moved and decided to deal with this store cause it was alot closer. We will never be back! |
| | 11/9/11 |
renting a computer having problems for the third time with they said they would give me a loaner until mine is fixed but they want to give me a shit computer and pay the same price as im paying for this computer which is supposed to be top of the line. then the sales people were yelling at me when i refused and also hung up on me i have been dealing with this same store for over 20 years i have been there longer then the store manager or any of them have been there as a matter of fact the i havebeen dealing with this store when our district manager was just a saleman and he became a store manager and now he is our district mananger and of course the computer is almst paid off but i will lose the money i paid into it im going to aarrons!!!!!!!!!!!!
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| honoraebishop | 11/11/11 |
| i purchased a flat screen tv and stand. every month i send in my payments. the rent a center is calling me saying my payments are late. i send in 4 days before. they have also called one of friends herrassing her also.yesterday i got a call saying i cannot pay it on line. i'm tried of this .also when they call they are very nasty and rude. if this is not fixed i will have my attorney on this. this is very embrassing. |
| Debbie | 11/9/11 |
| I have been a customer of RAC for many years .. Just finished paying off my 50in tv a few weeks ago and was told they will give me my certificate later well i called today for my certiicate and she tells me she can't print one unless its the day you pay it off, wtf is that then i asked about getting a steroeo and she tells me i have to pay for a whole month. They just lost a good customer of 12 years now i will go to Aarons.Very unsatisfied customer... |
| Fields | 11/3/11 |
| I am not a customer of Rent A Center, but someone in my household is. It's seems that the store she rents from has a old skool loan shark mentality. Rep ring my doorbell, and I can tell them all day long the person is not there, however they will tell me that they are not leaving my front door. This past weekend I have experienced the WORST form of harassment by this company. the Rep returned for a second time within an hour and begin to bang on my doors and windows scaring my 11 year old dauhter. WHEN DOES IT STOP. This is the Moreno Valley California Store on Sunnymead Blvd. I called the customer service number 800/422-8186. I request that the district and regional managers call me about the actions that his store reps have taken. It's been six days and I have spoken to the district manager a few times but the regional manager has not called back as of yet. So it's on to writing a letter to the corporate office. Good Luck to everyone, contact customer service. This bullying must stop. |
| Natalie | 11/8/11 |
| The RAC in Jackson MI on Argyle has gone to crap since the awesome asst. manager left. Today I had the cops show up to my house to with RAC to HOLD my T.V. When I asked the manager to call me back this afternoon. No Phone Call, when I called I had to talk to the new Asst.Mang we will call him SHERRIFF PRICK. He was rude on the phone told me he was gunna bust up in my house,So instead he pussyed out and called the cops to go with them. I have complained to the home office we will see what happens. |
| Vanessa Soto | 11/1/11 |
| R.A.C is the worst place ever. I purchased a table from. Every time the payment was due as a courtesy they would call me, to go make a payment. The last payment that was due for $200. on a friday they never called to remind me but they did call me Monday to inform me that now my bill with them was 647. So i kept making payments it got so bad and the customer service was so poor, they started contacting all my family member and friends telling them what i purchased i needed to go make a payment the amount, Because i was so upset and emberass of what they has done i contacted them in Nov 2010 and told them to please pick the table. The following year Feb 2011 they contacted me and told I had a 700. credit. So i go into the store and they tell i have to get a used table, but they dont have one so i leave. Then i received a letter stating that i have a credit of 700 dollars and i can purchase something new or used. The store manager Darly refuse. He says i have to get something used even though they dont have nothing available and they can only credit 300 not 700. Today i went into the store in less than 5 minutes the store manager approach was very rude and told me leave. This is at the Fontana, CA store do not go there R.A.C is a scam they try to steal your money.... |
| Dave Manhardt | 10/30/11 |
I purchased 1 touch screen system and a laptop both ACER's and about 6 months ago I was having major issues on getting both of them registered with ACER.Then I was told by a local store manger they were both registered.
I call ACER's automated system tonight and found they were NOT ever registered nor did I ever have any kind of warrant on either of them. and paid just under 2500.00 for both of them.(this money was given to my from my deceased father for me to enjoy)guess not.
I am extremely PO'ed and NEVER refer anyone to these people ever again.
NEVER! Thanks R.A.C for taking my money with absolutley no anything and for lying to me.I now see how you people operate. This is very wrong! Now I'll have to get my attorney in all this mess.
What a shame. |
| barbara harlan | 10/31/11 |
I have been a customer for Rac for years. I have bought and paid for several items. Never have I had any problems until now. Keith the asst. manager at my store is great. I bought a dining table and four chairs. Paid off early. I ask if they could order me 2 more chairs, they said yes. This was in Sept. I have already paid for these chairs and now they are saying that they won't be here until Thanksgiving almost 3 months from order time. Ask for my money back, was told they couldn't do that, they said they would have to get the chairs from another store if mine didn't come in by Thanksgiving. I am very upset right now. Cape Coral, Fl
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| Terry | 10/28/11 |
| I have also had a bad situation with rent a center where I had gotten some items from rent a center and a week later had sent a check for the full amount from the bank only to have rent a center call every week and ask for the payments and or to give back their property. Me and my wife have proof that the items were paid for and that the bank sent them the money. The district manager had told us that we did not send them any money and that we were liars and they are not going to listen to us and an officer was going to come out to our house and arrest us for stealing the property. We talked to the bank and wondered what had happened to the check and come to find out the manager had cashed the check and used it for his personal use and tried to blame us for not paying for it and when I called corporate they were very disrespectful and called us liars and stated that we stole from them and sold their items and we are stupid people. I want this resolved and this all happened in Bozeman Montana. |
| Response to really | 10/28/11 |
| I was reading through these comments and noticed the comment about reading your agreedment. My response to that is..... if you are that illiterate to not realize that most of the people on here complaining are repeat and long time customers. Meaning they have read agreed and upheld the previous agreement and just expect respect and for RAC to uphold their part..... witch they don't. I rented about 4 years ago, a "NEW" laptop, because I needed one for school and did not want to wait 2 weeks to buy one. The first day I received it, it wouldn't turn on. Took it back and they stated they could fix it. About 2 weeks went past, I went in to not only pick it up ( on the day they designated ), but to also pay for it 90 days same as cash. They handed it to me all packed up and ready being as though I had already advised them of the full payment. Something told me to take it out and turn it on. Again it did not come on. So if RAC is so great why was a so called new laptop not turning one? Well I decided to leave without buying their merchandise and with them have their property. RAC is a scam. For you people that stand by them you are either stupid or part of the scam..... so " REALLY, ARE YOU SERIOUS " that.....!!! |
| This is in response to REALLY? | 10/28/11 |
While you may be right about everything you say when it comes to customers breaking their rental agreements with RAC, it in no way shape or form gives RAC the right to break the law by harassing, stalking and threatening their customers who miss a payment.
What the F*** gives RAC the right to call my house 6 times a day until payment is made, when PSE&G and the car dealership won't when I'm late on my car payment or the electric bill, which is significantly more per month than what I owe RAC?
Excuse me for challenging your defense of RAC, but why in the hell would I return my laptop which is $47 from being paid off just to honor the rental agreement when I can't make a week's payment on it? Why should I have to worry about someone at RAC retrieving personal information from my laptop while they HOLD IT until I can make the next payment?
What kind of logic dictates that if I can't make a week's payment on my GAS DRYER, I should still honor the rental agreement and have them come and disconnect the dryer, take it back for one week, just to have them bring it back when I can make the payment where I then have to either reconnect the gasline back up myself or pay the GAS company to come out and do it for me?
If the manager at my RAC thinks he's perfectly within his legal rights to call me 6 times a day for his payment, then why does he stop calling my house when I threaten to file a complaint against him if he calls again.
Balls in your court buddy
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| he said what? | 10/27/11 |
| i rent from the rent a center in arvada,co., i have been off and on for 4 years the store that i rent from have gone through several employees but the manager has stayed the same. most of my experience has been good however latley the service and the their business practices have not only been improper but in the real world would be illegal. when you fill out the application you list yourself and your addr and roomate,spouce anyone that you have a close personal relationship with and then there is references totaly seperate from your personal relationship with, right. this store not only will call people you tell them not to but becouse you list them as a refence they wont stop even when you tell them to, but they also will share your personal info like your acct info they dont have the right to know. your not safe renting from rent a center. they will share your personal info with anyone that askes for it. my refernce was not list as living with me ,a spouce,or roomate only as a refernce as was given specifics about my acct. ,what if i had a falling out with that person and moved away to get away from that person. all he would have to do is walk into rent a center and ask where i was and you know people can be very clever when they want something. i am not safe renting from them they told me they didnt know the relationship .well i didnt list him as spouce or livivng with me . in the real world thats illegal!!!!!! i am very upset over this . i have been a good customer but this store hires new to the business people that dont know jack . all i get is excuses well know that i know that they do business like gangsters when i move they get they will get their stuff back and i will have to freeze my cbr to be safe. thanks rent a center |
| Amanda | 10/25/11 |
| Rent A Center is the worst company in the world... I can't believe the way they treat their customers. I was 2 days late on my payment, mind you I called them and told them the date I could pay them on, but they still came to my house and beat on my door for 30 minutes, consecutively. I didn't answer, just out of spite. They even showed up at my job... Are you kidding me!! My item is 2 months away from being paid off, and when it is, I will never ever go there again. I've even considered calling the BBB... Has anyone done that? |
| Unknown | 10/26/11 |
| I have numerous complaints on Alishia who works at the Avenue W Ensley Five Points West location. She is very rude, arrogant and she always argued with the customers in the store. Her attitude needs a adjustment, the way she talks to the customers should be handle, She should never get into a heated argument with a customer when other customers are in the store. Something needs to be done about disposition while working with the public. If the customer is wrong about a situation she should handle the matter in a respectful way.Because the customer is the reason she gets paid without us she has no job. |
| agree!! | 10/26/11 |
| i love rac and that is probably cause i make payments and never have issues i bought appliances and computers not one problem maybe you people are the problem.. DONT RENT IF YOU CANT KEEP UP!!!! save money and buy it and you wont have these issues...wow...love you guys at rent a center |
| terri stills | 10/24/11 |
| I got a stove and fridge when delivered I was not home got home stove was horrible grease nasty but I had to cook with it almost caused a grease fire then on top of that the fridge had roaches in it so is rac gonna pay for terminex to come spray I've never seen a roach in my house. Calling main office tomorrow |
| Lisa | 10/22/11 |
| I would never recommend this store to my worst enemy....they are cheats and keep changing the prices and weeks to pay on items. I had a balance of $126.07, paid $109.00 and went in today to pay it off, thinking I owed $17.00, and they ask me for $53.13. What????? Then say that I still have a balance after that....DON'T EVER DEAL WITH THIS STORE!!!!!! I will NEVER rent to own from them again!!!!! |
| Zeke delgado | 10/22/11 |
| I have a complaint i personally never do business and never plan to but I have a nephew that rents a room from me and he rented stuff from them he got behind and they kept calling and calling him i told him he had to call them and tell them to pick up the stuff he finally did and rc told him he had to take it himself well they show up at my house and i was at work my maid call me and said that rc was there to pick up th stuff i told her to put them on the phone talked to one of those idiots and told them to take the stuffthat i gave them permission to go into his room and take what was theirs . Well that was 3 days ago today came home from work noticed my playstation in the living room was missing called rc and told themi was missing my ps and a green controler they said it was theirs i said dont u check serial numb well this is long already i had a long argument with district manager from el paso DANIEL SANCHEZ who was the biggest idiot ive ever taLKED TO And he said there is nothing i can do youll just have to wait till we can take it |
| kal | 10/19/11 |
| The tampa east office of rentacenter is awesome! Recently, we have been going through some terrible medical ordeals, and when financial burdens have pressed us nearly to the point of breaking, Dave, Chris, Dre and the staff at RAC have been there to help us out every step of the way. We are certainly going to continue using this store, and we will try to get our friends to switch from Aarons & Rent King, too! Thank you guys! God Bless! |
| Eldon L. White | 10/19/11 |
| My contract says I owe a total of $4,330.22 for a bedroom set that my wife and I bought. With all the payments, that RAC is telling me that I am supposed to pay, I will end up paying a total of $5,043.81. I'm tempted to get a lawyer and sue RAC for breach of contract!! |
| Shanisa Bales | 10/16/11 |
| I will never buy another thing from RAC and I will tell all my friends to go somewhere else. I have been paying on a chair for three months the price of the chair was 300 I was also told my same as cash was up and I so I went in to pay the chair off which was supposed to be 187 when I got there they told me I owed 297 or they were just going to pick it up what kind of buisness are you running anyways a SCAM so come get your cheap a$$ chair so you can sell it to another sucker down on there luck needing help. Whatever happen to keeping your customers happy so you can keep their business. But now I know you stay in business by ripping hard working Americans off. So thanks alotRENT A CENTER for opening my eyes to con artists like YOU! |
| Jessica Burnett | 10/11/11 |
| I've been a good and fair client with Rent A Center until I made my payment on October 1st,2011. The guy working at the time said I only need to make a payment of $ 157.00 for all the furniture I'm getting included is a queen size bed, bunkbeds, and a living room set...they called me on October 10th,2011 wanting a $ 37.00 extra payment-because who ever did the paper work thru the computer only put in weekly payment for queen bed instead of 2 week payment.....So now I need to pay $ 194.00 every 2 weeks for all my furniture instead of $ 157.00 every 2 weeks. To me the payment should stand at $ 157.00 instead of $ 194.00 it's not my fault that someone put in the wrong info on payments!!! I think that payment needs to stay instead of them trying to get another $ 37.00 especially when we already calculated into our future pay checks when received!!! |
| Samantha | 10/12/11 |
| I recently went to the RAC store in north parkersburg WV off grand central ave. I walked in & couldn't even look around because the store was such a mess. There was broke furniture everywhere & it just looked dirty. I usually go to Aarrons to purchase household things & they ALWAYS greet you & ask if you need any help. I went to Aarrons first looking for a coffee table, but they didn't have one I liked. I walked in RAC (that there was 1 customer in & at least 4 employees, if not more) & not a single person asked if I needed help or even said hello. I "TRIED" to walk around the store to look myself for about 20 minutes, but couldn't find anything because there was furniture everywhere, flipped over covering everything up |
| junior b | 10/7/11 |
| RAC is nothing but a bunch of liars who have no intention or idea of or about customer satisfaction. We have rented from them for 5 years and when we fget this last item paid for will do no further business with this company(especially the one in Cedartown, Ga) they charge 60% interest which is definitly illegal. Our lawyer is checking it all out now and getting all the paperwork started SEE YOU IN COURT
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| Lisa Masse | 10/3/11 |
| I ordered a Sealy pillow top mattress new 5 weeks ago. I STILL have not received it. They called me last Weds and said they got it in on Tues and would call me that night to let me know what time it was going to be delivered. I STILL have not heard from them!!!! They also promised me that I could have the mattress rent free from Weds until this Fri. NOT A GOOD DEAL since they never delivered the mattress. Both Jen, the store manager for Gorham, NH and Mike, an employee there, have been jerking me around for over a month. I'm not happy and unfortunately, due to where I live, I have no other options. Since they are aware of this, they are going to continue to jerk me around because I'm stuck. |
| kerri | 10/5/11 |
I've been with rent a center for a few years now and have purchased my washer (all paid in full) and my living room (that I'm paying on now). I was making all my payments on time an even paying extra when I could. Now I'm on medical leave from work an only have a minimal monthly alotment to pay ALL my bills with...and to take care of my three children at home(two of which are of disabilities) I've explained my situation an have been making payments in a two to three week time.
Now they have a new manager who has refused to take my payment for the week that due now because he is trying to extort more money from me, saying I have to make a "substantial enough payment to satify him" for IF I'm not able to make my payment that is GOING to be due Next week. So instead of accepting the weeks payment that is due all of $35(and I was going to give them $40) HE Trying to FORCE ME to pay 3 weeks worth and Flat out WILL NOT take the money that I have for them NOW. Its rediculas....how are you going to refuse a payment that is due....DEMAND More money that is NOT DUE... and then have nerve to tell me if I don't pay it they will repo my stuff. MIND YOU I OWE LESS THAN $180.00 |
| | 10/2/11 |
| we have a tv and a laptop we have paid on the tv since august 2010 we had never been late then in aug 2011 my husband lost his job. the store(pittston pa.) we fell behind the employees have haraessed us no stop they call my house 8-10 times a day they leave nasty messages and then when we call in they dont mark our account i tried to make a payment on fri(9-30-11) and was told by Frank the store manager that they wouldnt expect my paymnt and that i had to return the stuff. i am pissed i have paid over 1758.00 and know they are taking my tv they should be forced out of business. |
| Vickie Joseph | 10/2/11 |
| Read every one star or NO star posted and that is exactly how I feel. I will never use this company again. Nor will I recommend them to anyone. Horrible service from the Moreno Valley store in California. They are like thugs, loan sharks, just awful!! Makes me wonder from what prospective employee pool RAC obtains their employees. These people have no work ethic, class or style. I can't say enough bad about them, it would still not be enough considering what I have gone thru and continue to go thru as I am so far in now I just want to pay for the item and never enter that store again. |
| Rebecca Turgeon | 9/29/11 |
| I had put at least $400 into a lap top I was renting . I couldn't make a payment once and asked them to hold the computer for me tgey said they would hold it for 3 weeks. Well today is tge 29th their supposed to hold it till the third and keep my stuff on it. Nope its freaking up for sale3 days early and my stuffs wiped school projects that needed to be sent in photos and videos of my 2 daughters ill never get back I'm very angry right now. |
| | 9/29/11 |
| I have rented from Rent A Center, put alot of money down and paid many payments. I rented a 60 inch flat screen tv from them and i paid 2 weeks on it, i was one day late and they broke into my house and stole the tv and when i called them to report it they said i should of payed and contacted them. When i told them it was stolen they said i broke into my own house and stole it, i would never do business with them again they are horrable and annoying!! |
| Adorable | 9/30/11 |
| I have been with RAC since July 18th of this yr when they brought my couch up stairs they broke my window out and laughed about it their insurance company never came to fix it either! I have never missed a payment and always pay early and the one time I ran into money probs they told me they was gonna come get my stuff for being 5 days late I'm like WTF! This company is shit I have had 4 comps from them and 3 washer and dryer sets which all broke :/ |
| Thomas Towler | 10/1/11 |
| I give the Rent A Center store in Monticello, Arkansas a 1 (Star) Poor. First they send a person laptop off to get screen fixed and when it comes back the built in cam don't work, then second instead of the store manager paying attention to the warning on the screen that the laptop has the wrong power adapter 65W needs a 90W power adapter the manger then just wants to give me another 65W power adapter and restores the laptop back to the way it was when it left the dell factory losing everything I had saved on it. |
| humanbeing | 9/24/11 |
| RAC knows what they are doing, its a scam but they get away with it cause consumers continue to give them business. It's robbery without the weapon. I know all about the contracts you sign, but their business ethnics SUCK. They would get an F in "How to run a proper business", to me they are no different than these business men who have scammed millions outta the retired and elderly. Your best bet would to find a different store or save your $ to pay cash. |
| Matthew Dole | 8/12/11 |
| Ilive in ventura, ca and i have to tell you about an employee by the name of Adrianna. She is the most Rude, unhappy, and in considerate person that i have ever met. Times have been tough and money is a little tight so i have my wife call up and see if we can make a double payment on our rentals because we pay weekly and we did not have the money this week to pay, my wife tells her sthe situation because she also had to go out of town for a family emergency which left me home to watch my 10 y o daughter. My wife tells me that every thing is fine Adrianna said it was fine, then she sends an employee by the name of Victor who is cool, i don't have any problem with him, to collect money for this week. So I tell Victor what is going on and he calls the store and talks to Adrianna, Adrianna gets pissed because someone was home and she assumed no one was home, so now she changes her tune and demands the money be paid to day or to surrender our rentals. She thinks that because i was home that i should be able to pay. NO. my wife was also going to get help with some money so we can get squared up with our agreement. I know an Agreement is an Agreement, but sometimes stuff happens, and people like adrianna don't Give a damn I don't care for her attitude and if something doesn't get done I will Go to another place like Aaron's or something after i pay my rentals off. Very unsatisfied! |
| Matthew Dole | 8/12/11 |
| I live in ventura, ca and i have to tell you about an employee by the name of Adrianna. She is the most Rude, unhappy, and in considerate person that i have ever met. Times have been tough and money is a little tight so i have my wife call up and see if we can make a double payment on our rentals because we pay weekly and we did not have the money this week to pay, my wife tells her sthe situation because she also had to go out of town for a family emergency which left me home to watch my 10 y o daughter. My wife tells me that every thing is fine Adrianna said it was fine, then she sends an employee by the name of Victor who is cool, i don't have any problem with him, to collect money for this week. So I tell Victor what is going on and he calls the store and talks to Adrianna, Adrianna gets pissed because someone was home and she assumed no one was home, so now she changes her tune and demands the money be paid to day or to surrender our rentals. She thinks that because i was home that i should be able to pay. NO. my wife was also going to get help with some money so we can get squared up with our agreement. I know an Agreement is an Agreement, but sometimes stuff happens, and people like adrianna don't Give a damn I don't care for her attitude and if something doesn't get done I will Go to another place like Aaron's or something after i pay my rentals off. Very unsatisfied! I also try to talk to Jose the store manager for the ventura store and it seems adrianna deliberately keeps me from talking to him. |
| melissa craigmiles | 8/13/11 |
| 2 yrs ago we rented to own and then paid off a washer at (rent a center 1420 B blackiston mill rd in clarksville ind,.47129. we had good results with it, so then when our own dryer went out in late july 2011 we rented to own a dryer from the same Rent a center store. We live in a apartment down the street 4 blocks from rent a center, so we rented a dryer 2 weeks ago , yesterday fri 8/12/2011 it stopped working about 10:00 a:m so I went to the Rent A center and expl and the girl in the front office said. oh you have all those boxes in your utilty room and they would need removed. and i said they are heavy i cant move the boxes we use for storage and my husband is at work. she said i will come out with delivery,m iam a superv and i will take care of it. she never showed up so about 6:00pm i drove back to the store she said I have been so so buzy today i forgot. so then the girl said well we will shedule a delivery for sat aug 13 2o11 aT 2:00 PM. WELL ITS 3 hrs past iam soooooo mad., my husband said we will give the dryer back and loose our money we have paid into it and go buy one used, because we are not going to play the game that Rent a center has. this is the 2nd lie she told we have waited all day for delivery , i did yesterday no one showed iam not gfoing back to that store every again they have lost our business....their number is 812)284-1540 for the store. and i am not calling them aain we are so oooooo disppointed in your store and company,, the african american girl who runs the store is a liar she was talking to a customer yest about her kids and her apt and her sound system un professinal.. this place needs help. and she cant give it. they were suppose to remove the existing dryer to repair it and bring a loaner. and apparently they dont want to show up bad business pracctices i advise everyone not to do buesinees with rent a center rip off stor eon blackstion mill rd clarksville indiana 47129 |
| melissa craigmiles | 8/13/11 |
| again iam making a formal complaint AGAINST THE STORE AT 1420B BLACKISTON MILL RD CLARKSVILLE IND, 47129 812-284-1540 I WANT A SUPERVISOR TO CALL ME AND NOT ! THE LITTLE AFRICAN AMERICAN GIRL WHO SAID SHE IS A SUPERVISOR. SHE HAS LIED TWICE IN TWO DAYS. we rented to own a washer and made payements to this rent a center store all went well we paid it off. We had a dryer of our own go bad. so we rented a dryer from this rent a center store in clarksville indiana. and i have had it two weeks and it stopped working yesterday fri aug 12,2011. i went in the store as soon as i found it was not working at 10:00a:m this african american girl said hi how are you, she remembered me when we rented it and she remembered my husband.when they delivered the dryer to our apartment ) we have a utlilty room we use part of it for storage it has some heavy boxes behind the door. the lady said can you remove those boxes so we can bring a loner dryer and take the other and have it repaired and return it and i said yes.. but my husband is at work i need help to remove them so icant remove the boxes with no help. so she said I will come out with a delivery guy about noon today the 12th of AUG. i waited all day she never showed up at my home so at 6:00 pm i went to the store about 4 blocks from my apartment and the same girl said oh iam so sorry i got so buzy. she told another customr iam taking of her u can step up to the register. she was not helping me. i stayed and waited 40 min. and i said are you going to reschedule a delivery she said oh yes i forgot again oh no. well how about 2:00 pm tommorow sat. aug 13, 2011 i said great i said it nice and kind and sweet and joked witht hem i said my husband will be home tommrow from work and can assist with removing the washer first so the dryer can be removed. she said ok. its now four hours past delivery time and no one has called or come to our apt. i have waited all day and no Rent A center i just drove by the store and there sits there truck,.. ok my husband works 7 days a week normally it is rare he is off today on a saturday he could have helped he cant this week he works 12 hr days. he wont be home when they can come out. so i feel i was lied to and they need to apologize for the lies and they need to send two men and i canniot remove the boxes so i dont want a complaint from them over the boxes in my utility room they will have to remove the washer first which my husband was going to do today and then they will need remove the dryer with no! complaints. or iam sueing this store for falsisfications,. |
| Bobby Stabler | 8/14/11 |
| I live in atmore, alabama... warning to anyone who is thinking of going to RAC Around here. They Will Call You From 5 to 10 Times A Day on The Day Of Your Payment. Which Is Illegal and Harrassment And A Lawsuit from $2500.00 to $7500.00 for each call and is more illegal to call you from their personal cell phone like they have been doing me. Slanderous and dirty messages have been left time after time on my phone. Going To Talk To Corporate 1st about This and Then Maybe I Will File Charges After That..If You Have Had This Problem Just Letting You Know It Is Illegal. stand Up For Your Rights |
| Nicole | 9/20/11 |
| First let me say I have been a loyal customer of Rent-a-Center for 12 years. I have rented to own two living room sets, a dining room set, bedroom set, washer and dryer and recently a new stove, refridgerator and washer. In the past my experience was pleasant. If I wanted to re do a room in my home, I'd visit the local store here in Euclid, Ohio located off Lakeshore Blvd. It was easy and convenient to make payments and get want I wanted at the same time. But this past rental agreement has been a nightmare. Not only do they start calling my home @ 10 a.m. the day my payment is due to inquire what time I will be coming in, they are rude and condescending. In this past week I could only pay $40 of my $46 agreement and Sean, a rep from the store called and told my sitter while I was @ work my very personal biz and said they were coming to pick up my merchandise. (this was after on Saturday, paying my $40, made an agreement at that time to return on Friday)I came home frantic and called Mike the manager and explained that I would be in in three days to make up my payment. I am only 6 payments away from owning these recent three items and have been a loyal customer for 12 years. We made an agreement he'd see my on Friday. Twenty minutes later a rep was sent by Sean to my home to pick up their items. I can't wait to pay these last six payments and know in the future that unfortunetly, my twelve years with this company has come to an end. I intend to write to the Better Business Bereau. They should be held liable for these forms of harassment and unprofessionalism for less money then it takes to fill up my gas tank. Good bye Rent a Center, hello Aaron's! |
| Kevin | 9/20/11 |
To the are you serious?
Are you serious? Calling two three times the day your payment is due is bad business. My mortgage company, car loan and utilities don't call my house bright and early in the morning the day my payments are due to ask when I'll be coming by their store/office. And I owe them way more money. These guys scratched my brand new kitchen floor delivering my refidgerator and did nothing about it except pitch me a story how my complaint will sit with their insurance company and go unnoticed. They took pictures of the 7 tiles scratched and gave me $20 off my next payment. |
| melissa | 8/15/11 |
| iam so upset they did not deliver my dryer from rent a center for the 2nd time i was waiting all day sat for a delivery noone showed. so what am i to belive from this crazy wacked out company the clarksville ind. store sucks. noone every go there they lie they are rude and crude and need help |
| amber | 8/15/11 |
| I had the worst experience with RAC. The manager talked to me like I was a 5yr old. They charged me an extra week and thought I wasnt going to notice. When I asked why it was so much this week he just told me thats what I owed. I told them to come get the item and he told me I had to bring it back myself. Another man told me that I wasnt charged an extra week but when I showed him the reciept he didnt know what to say about it. I will NEVER go back there again. And Im telling every1 not to go there. They dont know what cumstomer service is or how to handle their customers with respect!!!!!!!!!!!!! |
| DONT GIVE THEM YOUR MONEY!!!!!!!!!! | 8/15/11 |
| THEY LIE ABOUT PAYMENTS...THEY TREAT U LIKE A LIL KID!!!! THEY DONT KNW ANY CUSTOMER SERVICE...THEY TRIED TO ADD AN EXTRA PAYMENT TO MY ACCOUNT WHEN I WAS ONLY 2DAYS LATE AND I WENT AND TOLD THEM I WAS GONNA BE 2DAYS LATE. THE MANAGER LOOKED AT ME LIKE I WAS CRAZY AND DEMANDED THAT HE GOT PAID TODAY OR WAS COMING TO GET THEIR STUFF. SO I TOLD HIM TO GIVE ME MY MONEY BACK AND COME GET THEY SHIT!! HE REFUSED TO GIVE ME MY MONEY BACK. |
| michael champion | 8/16/11 |
| rent a center push door open and talked bad in front of kids the man scream and then left |
| Daras Butler | 8/19/11 |
| I have been dealing on and off with RAC for 20 years. They have been convenient especially when I purchase my home. I was able to be updated, with my electronics my kitchen units, if I had company I had rented bunk beds, I even did an open house for my daughter housewarming, and they were sold on the merchandise, a entire living and dining room set. I've had some dishonest mangers who was fired for taking my money and dening it. They were removed once I talked with the Regional manager. The store manager gave me plenty of respect when I got mad at my friend who did not want to help on the msot expensive large television when they came out in maybe 95. I would call him and he would roll that television up and down my stairs bringing it back and forth to me. I've had some customer service problems, that I had the young men in fear when I walk in the door. The young lady manager would say Ms butler I would help but don't get upset. There was just too much immaturity at that time. My last and first purchase was mattresses. I had a fire in 2008 and I moved back into my home before all repairs was thru. So I rented a bedroom suite, along with a television. When the mattress arrived I was very concern that the mattress was not new and in plastic covering. All of my matress that I have ever received from them had been in a plastic and brand new. I was reassured that they were brand new and I was paying fro new mattress, despite the small ragged tears. I eventually had to put that particular mattress on my bed. since my brand new matress I want to purchase became one of those arguments mentioned above. That date of purchase was in 2009. In 2010 I had major surgery, I rarely slept in my bed because I needed assistant. So I slept on my brand new sectional I purchase. I moved into my bedroom in March of this year, I was bedridden for 10 months. I don't know nothing about bedbugs. But I do know it comes from used furniture, from my research, I called 2 wks ago, mentioned to one of the sales person, telling her that I think I have the in the matress. I finally eyewitness it. First I thought I was bitten by a flea, since I have a dog. I would prefer fleas at this time, but I have something that is hidden and I cannot find. I am devasted. My concern with RAC, would they just lie to a customer? Like that? How could I be so trusting? and that means all of my new furniture will be infected? Right now I am waiting on daylight to come. So I can ddstart calling and see if they would rectify this problem. I feel scammed. But we will see. Daras Butler, Charlotte NC |
| G beaupre | 8/19/11 |
Friday, August 19, 2011
Rent A Center Corporate Office | Headquarters
5700 Tennyson Parkway Plano, TX 75024
(972)398-5800
To whom it may concern;
I have a small complaint, I usually do not complain but this matter has me a bit set back as to what is considered professionalism in a business. I know that Rent A Center thieves for the up most professional staff they can get. They are very particular of who they select and how each staff conducts themselves within the company.
Knowing this I was a bit upset with your butte Rent a Center location and lack of professionalism from them. I called on Monday August 15th, 2011 to inquire about when I will be having my third interview with Mike the store Manger, as he had called me on Aug. 9th at 12:31 PM informing me my interview went well with both Tiffany at corporate and Bill the assistant Manger at the store and he would call me in a few days to set up an interview with him. He asked me if child care would be an issue since I had a last minute change on our original date set for the interview which was only a few hours after speaking with Mike about my application. My husband was mandated to work an over time.
I explained in no way this would be an issue, that I have two sitters lined up and school will be starting shortly so I am ready and more than willing to work for such a reputable company. I waited until today to call Mike back to inquire when he was going to set up a final interview knowing my skills in management, retail, and customer services was exceptional to include my drive to succeed with Rent a Center company.
Mike said he had no idea when he would be holding another set of interviews and took my home phone number once again, I explained my Cell phone was broken and I would prefer him to try my house phone.
I was informed today Friday August 19, 2011 by Bill that they hired someone already but they would keep me in mind. I have NEVER known such unprofessionalism when dealing with hiring practices as I have come across with Mike. If this is what is considered professional from a manager than your company needs to revamp your Montana Rent a Center and its manager!
A manager is the impression of the company! The employees represent the store I was not impressed by the lack of professionalism from Mike. I will be investigating more into this matter and the person hired to make sure that the qualification exceeds mine.
I have more knowledge on how to run a company, maintain sales, bring in new customers, and retain customers from my many years in management and working with the public. I can personally tell you why Butte Rent a center does so poor in sales compared to Aarons that is a few blocks down the Street. It’s the people you have working there, the lack of motivation, and disoriginaztion of even your Manager!
I am sorry to complain but I think this matter needs to be addressed properly. This has put a bad taste in my mouth and will discourage me from ever applying again to Rent a Center. If you look at my work history I have a stable work history, worked two years for Snap Fitness and took that company to new levels. I could have done the same for Rent a Center, I would have been a very valuable asset to Rent a Center.
Thank you
Golda Beaupre
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| dennis | 8/22/11 |
| OAk sick and tired of the constant mark-up on used items that are stated in their contracts as new merch.My response to the ****"really" is,are you that stupid,the contract says you have the right to refuse arbitration,(hello), that should be a warning. I love the phoney checks corporate sends out,and u can't even use,it is a joke,I am paying on a t.v.,the payment says 55.00/wkly. Only half or less goes to the product,the rest to the store,and I'm sorry,but most of the time the right hand does not know what the left is doing,and they are trained to rip-off the public. I to was threatened that if ur late,we take,that should be the stores slogan,anxIOUS was renting one t.v.,decided to rent bigger and lost all monies on bigger t.v.,that is b.s. Remember RAC WE THE CUSTOMER KEEP U IN BUSINESS,WELL I CAN CHANGE THAT...... |
| Keith Donaldson- Disabled veteran | 8/23/11 |
| I have been with renta center for years,and will now NEVER EVER will i again. I am a disabled veteran that had run into financial problems and could no longer afford to make my payments, so i called renta center store on crescent street in Brockton,ma. So they could come and pick up the merchandise. they are trying to strong arm me into keeping the merchandise which should have been picked up 3 weeks ago.most of your employees there are nothing but thieves and thugs in uniforms.As of today i am filing suit against that store and have contacted local media.So your store will get some bad public relations advertising.Again this is the store in Brockton,ma on Crescent st |
| TENACIOUS | 8/27/11 |
| REALLY. NEEDS TO SHUT THE HELL UP,BECAUSE THINGS HAPPEN AND NOT 'ALL' CONTRACTS CAN ACCOUNT NOR IMPLY WHAT WILL OR COULD COME UP IN LIFE. THEY SOMETIMES DEAL WITH IT AND SOME DO NOT. WHEN THEY ARE WILLING TO HELP---BY WORDS ONLY,THEY ARE THEN ENTERING THEMSELVES INTO A 'NEW' VERBAL CONTRACT,THAT THEY DON'T BACK UP. THAT WILL NOT BE TOLERATED. THERE ARE PPL WHO WILL FIGHT BACK AND NOT LET THEM CONTINUE TO GET AWAY WITH THEIR BEHAVIOUR WHEN THEY ARE OUT OF LINE OR UNPROFESSIONAL |
| Courtney Bailey | 8/27/11 |
| I have been a customer at the Deerfiled Beach, Florida (hillsboro) location for years. I have seen numerous staff changes come thru this particular store! I have refered countless number of family and friends to this store. This last manager Barry i believe his name is, IS THE WORST! Very rude and very unprofessional. Ive never had a problem paying. I have never been late and i pay on time. Im down to the last of my rental and my payments are $48 a week. i asked for a deferred payment for the first time today and he The Manager told me he couldnt do one because i called to late! Wow! I am so dissapointed and will never recommend RAC ever again. when i pay off this last account i will never return. I mean seriously they call me a valued customer but i get treated like im one of the ones they have to hawk down to make payments!!! I will tell everyone about the "service" the Deerfild Beach Florida store provides. Thank you from one of your "VALUED CUSTOMERS". |
| Tynesha Fletcher | 8/27/11 |
| i hate rent a center good thing i have a lawyer woring on a case for me so now mabey he can start working on this one to i have all my reci and showed it 2 them and the still trying to charge me over 200 dollers for a tv rent a center is some bs in lexington ky on winchester road |
| Michael McMillan | 8/30/11 |
| There should be a case built up on Rent a Center...its obvious that they are ripping people off world wide. I have yet to see a decent comment about rent a center from anyone. I, myself have been going thru the same issues as the majority of you on here. I think it's time I get a lawyer... |
| Robert Baez | 8/31/11 |
| I am so tired of recieving calls about what my dad owes them on my cell phone. I never gave them my number and they harass me all the time. I dont even live with my father i have my own family drama to deal with. I swear if i don't stop recieving these calls i'm going to sue the hell out of them. I have told them repeatedly to stop and they are calling a government phone. this needs to stop. jstyravguy2011@yahoo.com. |
| not given | 9/13/11 |
| reason why you all probably get bad customer service etc... is they don't take care of their employees like they should they don't get their lunches or breaks can't be sick or have time off to have any kinda of life get paid crap wages for living at RAC they can never say anything because they will loose their jobs, so try to be little more understanding at the same time I do understand your comments as well :) |
| autumn lyman | 9/13/11 |
| So I went into rent a center and was so happy when they offered me a great deal on a bedroom set and so I was happy then one night after delivery I itched bad and they said it was from the spray they used the second night my husband woke up with tons of bites on his feet we call and complained and asked them to remove it and I was told I would get a call back well I did.nt and I complained for 2 weeks before they took it well they brought bed bugs into my home I lost everything including my kids beds and now they taking there sweet time to reimburse me for damages. What a crappy store. |
| | 9/14/11 |
| I went to RAC and purchased a toshiba laptop. I paid all payments, it started at $124 to $164. It went from 24 months to 18 months. 2 months after I started my payments my jeys began to pop off, my laptop didnt keep a charge it stayed on my charger, and I notice my my screen began falling back, and a dead battery. I looked at my receipt and seen club fee I asked robert whats this? He stated oh thats for all electronics and its to protect all damages. Well that was bs I asked well keys popping off and anthony the manager told me I will be paying $35. I told him why if i am payin on the item. I did pay it off cause $800 in would be a waste. I called corporate many times no response. Now they finally answer a year later after my last payment for my screen, keyboard, and charger port they want $380. I refuse to pay for something I was barely able to use. I bought 10 chargers and im tired of the run around. They harass me @8:30am all the time even after making my payments, I was threatened. They were theives who stole money and furniture from their place of work. Its sad and I DO NOT RECOMMEND RAC to NO ONE..... Btw they should pay or fix unsatifactory items and help people not treat people bad...0 stars is whats needed on the list, not 1 2 3 4 or 5. Signed a good customer |
| Karen | 9/14/11 |
| The rent a center here in memphis Tennessee off of park avenue has violated my disabled rights , my daughters disabled rights, and the place we reside at. I told them of my heart attack n verve damage and still harrassing phone calls even as a personal reference. The violent pounding on front and side doors. Violently ringing continuesly on the doorbell. Then after they came to pick up the furniture a few days later,a tall black man, an employee there entered my front two closed unlocked doors. The exta anxiety gave me chest pains.when I heard my door open- slowly creaking I got up wlked to the front door n asked him if he opened my door.he said it opened by itself.thnen he asked if Heather was here. I said no n slammed the door. He still rang the doorbell. Let me tell you, my inside door is heavy, you would have to kick the door open to have it almost all the way open. Or step into my home to have it almost all the way open.my heart n nerve conditions cannot handle this.not only did a lot of violations accure but also breaking n entering.somebody better take care of this violent behavior problem.my daughter Heather hough was not home.all the violent harrassing phone calls and violent harrassing home visits better end. |
| sarah | 9/15/11 |
| I have been a Customer with RAC now for almost six months. I haven't had a problem until last week. I make my payments on time except for one I was out of town for work so I was two days late. I rent from the RAC on Robertson blvd in Walterboro sc. My bills are due on Saturday and I layer that one payment that following Monday. I didn't see a problem with that. Three different associate had called me form Saturday and on that Monday. Two calls were made in one day and two sere made that Monday. That was fine, I understand that they were doing there job. The issue I have is this pst Friday I had an associate named Doug call me and asked if I was going to come in and pay on my account. Then another associate named Norman called me at 10am that Saturday to ask if I'm coming in to pay on my account. I mean please I will getit payed so please don't call me one day a head Sammie if I'm going to on my account and don't call me at 10 in tbe morning and ask it im going to Pay on my account. Most people are trying to sleep in on Saturdays. If they call me again when im not late I'm giving everything back. RAC in Walterboro sc on Robertson needs to respect people as people and not look at us as money. |
| Sarah | 9/15/11 |
| Does anyone take this in consideration to get back to the associate who has miss treated there customers. I mean I feel as if I'm talking to a wall were it's not going to talk back. It just go to show how RAC is a low down, worthless place to do business with. |
| | 9/14/11 |
My Husband & I have been a customer of your Waipahu office for the past few years. We have previously paid off a couch/loveseat & currently paying on bunk beds with the intent to pay it for the full term to own it. We currently have only about 8 weeks left on our contract, however if we were to pay it off, it would be just a little over $160. We are scheduled for weekly payments which sometimes we cant’ make in time so we set arrangements for the following week & we pay the late fee along with the next upcoming due payment. We never had any problems with this until recently. First of all, financially it became really hard on us. We are a family of 6 with both parents working fulltime & barely getting by. Recently a female by the name of Mahina started calling. As it gets closer to us paying the bed off, she seemed to get much more pushy, even to the point of calling my husbands job multiple times which we never had happen before. We did contact her back & let her know when payment was going to be made however, she continued to call his job repeatedly even after my husband asked that she not call his job & that we are going to make the payment. As stated in the Attorney Generals Restriction dated 03/01/2010, in a court settlement with RAC which was filed in the King County Superior Court, a Rent-a-Center employee is not allowed to harass a customer, call or visit the customers workplace after having been told by the customer not to do so. What she is doing is a violation to the restrictions set forth.
This past Monday, Sept 12, 2011, my husband had contacted Mahina to let her know that we will be making the past due payment from last week along with the current payment on this Saturday. She got angry and started yelling at him on the phone. He asked that she stop raising her voice, but she did not. She got even more agitated with him. She then told him that she is putting us down for payment on Friday and for 3 weeks. He asked her, now why for 3 weeks & why on Friday. He informed her that won’t have any money until Saturday & that only 2 weeks are required. At that point, she said I’m putting you down for 3 weeks and Friday that’s it. She then slammed the phone, hanging up on him. I am really upset at this situation. This is terrible customer service, yet we have been loyal customers to you. At this point we feel that the best course of action is to hurry & pay this off. I at this point will never use rent-a-center again because of this experience & I will not & do not recommend rent-a-center to anyone. I have recommended you before but now, I will not. This is the most horrible service ever. Someone needs to send that woman back to customer service training.
I would appreciate if you will handle this matter with your employee Mahina @ your Waipahu, Hawaii location.
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| Barbara Hollimon | 9/6/11 |
I am a customer of you Bolingbrook,Il store...I have a bedroom set and a computer from that location...I was moving and lifted my headboard and it fell apart, I called Cristal the manager and told her what had happened, she asked what did I do wrong and I told her alls I did is lift the headboard up and it fell apart, she said nobody could come out until Monday, okay that fine but what do I sleep on she told me that someone would bring me a frame, nobody came I heard nothing from the store, Monday came around nobody come. So I did not pay that weeks rent, then come Saturday, RAC is at my door for payment not to fix or even look at my bed. Went to the store and Cystal was no help at all. I have been a long time customer of RAC, and can not belive that as much money as I spend with you, I cant get any help when something happens. You have lost me as a customer my bedroom set will be paid off in December or sooner, And I will not be back. Also you really need to check on the store in Bolinbrook, very poor management.....
Barbara Hollimon |
| Christina | 9/9/11 |
Hello,
Let me start by saying that I have NEVER contacted a corporate office before.
I have been a customer at the Rent-A-Center in Weymouth, MA (inside Shaw's Plaza) for over 7 years! They recently changed management and I cannot fathom WORSE customer service!
Last month, I worked on a film set and returned home to over 25 messages on my phone, "Sorry we missed you" notes literally PLASTERED on my house and husband's vehicle and messages form my boss asking me why someone was calling several times a day attempting to get information about me without identifying themselves. When asked to identify themselves, my boss was hung up on.
Let me also say that this was the first time I was ever late in making a payment in over 7 years and they treated me like GARBAGE! If anyone ever drove by my home and saw the notes plastered everywhere, I would have been mortified!
I went in and gave them a piece of my mind. They told me that they only called my job because they wanted to "verify employment" and we made a deal to pay only half a month since they caused me so much trouble.
Now today, I get a call from my boss stating they are calling again after my husband called and informed them (Rent-A-Center) that I would be making a payment next Wednesday. My husband is cleaning up after hurricane Irene in NY and will not be home until then and yet they are harassing me again.
Now let me be clear, we do not need the washer and dryer we are renting. We merely wanted a better model and have our own washer and dryer sitting here. If I do not get a response to settle this matter to my satisfaction from corporate, I will never give Rent-A-Center my business again and will be telling everyone I know that they are complete rubbish! |
| ms williams | 7/12/11 |
| Rent a center is sorry they told me and my fiance that after the 90 days was over with the remaing balance wud be double now he tryn to say the whole price doubled. We were at 72.00 at the 90 days now she sayn its 562.00 due that's bs and they are some rip offs for sure. |
| John Royall | 7/16/11 |
| Exactly how many times will this company continue to harass and abuse their customers before something is done. Is there no human being who will handle customer complaints with an eye toward resolving issues rather than attempting to appease for a week or two then resuming the abuse of people who are making their payments on time, every time? This needs to end. |
| ashley | 7/16/11 |
| So I went out of town last month I lost my job whn I went out of town so I was stuck in a hard so I culdnt make my payment the 2 weeks while I was gone but whn I got back I paid them all da money I was behind so da manager in coatsville,pa carmen threatened me tht if I make anotha late payment tht dey was gonna take my stuff n I really feel tht thts wrong she don't have any customer service skills n she talks with such an attitude I dnt wanna return it cause I paid so much on it I HATE RAC n never will never deal with dem again |
| Dawn | 7/19/11 |
| Still waiting for guy named German to get back to me. I only owe about 2and 1/2 payments and they are intimidating me over it! Making me think they'll take something I paid 2,000 dollars for. I'm in the midst of contacting attorney's because I'm already being lied to about this German guy, who by the way never called me back and I still try every day to catch this guy and they saY "OH i'M SORRY HE JUST STEPPED 'OUT" Of course I'm not that stupid. I know the guy is avoiding me. I know how to go higher on the chain. And I'm working on that since you never returned my plea for help.And one last thing Mr.German, I will fight for my rights. Just because I'm disabled does not mean I'm dumb! |
| Laporsche Mitchell | 7/20/11 |
| Hello i was wanting to say this because the rent a center that is on West Rd in Houston TX i have been paying and paying when i went in to rent my TV and my living room set they told me tat each month i had to pay 270 each month and i did then after that i called and asked them how much do i owe because on my paper i had signed up for a special and it left me to pay like 2200 and then when they told me how much more i had to pay it was damn there 6000 and something and i called them i was like hold why is my bill in the 6000s when all i had to pay was the 2200 off for the furniture to be mines then the person said well if you didn`t have it paid off within the 90days we give you then it goes back up to the original price and i told him you didn`t explain that to me all you said was i signed up for a month to month plain and that i had to pay each month until the 2200 was paid off then he was like what do you want to do i said i am going to keep my stuff because i had already paid almost 1300 for my stuff and they wasn`t going to come and take my stuff from me and resale it to someone else because i walked in on a special and that special shouldn`t have stopped until i was done paying off the 2200 then they tryed to drop the payments on my account and that`s how i figure that`s how they get over on people is by charging them extra if they haven`t paid it off in 90 days and so i haven`t paid made a payment yet and they call call call all day long and they constantly comes by my house knocking real hard and being disrespectful to me and my family then on top of that i had to bury my auntie because of a hit and run and i told one of the mend that work there i was going through so family issues he act like he didn`t understand what i was talking about all he as saying i have to feed my family and i told him i had to bury my family because of people like that don`t care about other peoples family and its just to where i ha to tell him if he don`t leave my house i was going to call the police on him then he still refused to leave and i called the rent a center and told them the same thing then the man decided to leave and i told them they not fixing to do me like they did everybody else just take my money them try to get the furniture back and resale it to someone else and then get there money and keep doing it over and over that`s the only way they figure they can make there money by getting over on people. but that was my story and i will stick with that until they leave me alone . |
| DETROIT | 7/20/11 |
| RENTER CENTER AND THERE EMPLOYEES ARE THE WORSE ON THE EAST SIDE OF DETROIT WHEN SOMETHING BREAKS IT TAKES MONTHS TO FIX THE PROBLEM AND THERE DISTRICT MANAGER ALICIA IS NO BETTER BUT IF U LATE ONE DAY THEY CALL EVERYBODY ON YOUR CONTACT LIST RENTER CENTER IS GOING TO LOSE A LOT OF LOYAL CUSTOMERS I SAY FIRE EVERYBODY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! |
| Marie Cornella | 7/22/11 |
| I was rent a 36in hd tv almost evey 2 weeks I had late charges, an when I got 1 week behind they tried to take it. I had them fallow me around in my car. I had them refuse payment had to call main office to get them to take payment. the closer I got to paying it off the more I had to pay. for late payment 2 days late 100$ late payment?? I finaly wound up letting them take it. cause a family crises an couldn't make the 80$ payment bought it for 200$ cash two weeks later. that was almost a year ago. I wanted to get a laptop.swallowed my pride went down there today to rent it from them was told to wait for thier store manager. so I went home an called him was told NO. they won't rent to me?? what happend to thier we rent to anyone mato?? |
| michelle carnott | 7/22/11 |
| I rented a laptop only because I didn't know what kind I wanted. I took the 1200.00 Sony. Went back 2weks later n switched it for a acer. 90 days same as cash. Said I could switch for like purchases and money would transfer. Paid 500.00 in 2 weeks. 2 weeks later went to pay off the last 400.00 and they said i owed 600.00. They started me over on a new contract and pocketed my first payment...Wtf. when I tried to take to them they got real ghetto on me saying "I signed the contract and there is nothing I can do about it. I'm not wanting to give them the laptop back or another dime unless a judge who has heard my case tells me to. I'm so mad I'm ready to go to jail over this. I know it sounds dumb. But does anyone think a judge will side with me? They shouldn't have started a new contract. I would have had my laptop paid off in 30 days! They didn't stand behind their end of the contract so why should I? |
| Charlie M Best Jr | 7/27/11 |
| I was an employee for Rent A Center 407 Ive been with the company about 6 years.I was fired for not hitting a 5.9% on saturdays which was company standard. I have been looking for a job every since i been out of work. know this company must be bad mouthing me because every where I apply i dont get an answer and I have been out of work close to 2 years now. |
| desire staten | 7/30/11 |
| company sold me a bed set from online and brought me something different .when i complained about the heigth they told me buy a piece of plywood and fix it myself . i am the customer and i wish for something to be done about this . companies are supposed to fix the problem that the cause . i will contact corporate |
| Matthew King | 8/2/11 |
| Me and my husband have been renting from RAC off and on for almost 2 years. When we lost a job we would tell them we couldnt make payments and take it back. Here withing the past 4 months we had been paying on a flat screen and the new xbox 360 with kinect. We were paying $40 a week which is $160 a month for just the xbox, with the tv we were paying $75 a week, $300 a week. after a month we asked how much we still owed and they said 53 payments on the tv and 33 on the xbox. When we tried to take the tv back they told us to take it back home because we had won a drawing for a free week. The next week we took the tv back and went to pay on the xbox and they told us we were a week behind. Then we got into an argument over that. we finally got that worked out and they sent us a voucher for $450. We went in to look at tvs and they told us with the voucher we didnt have to pay the week upfront. The next week when we went to make the 2nd to last payment on the xbox and asked what was left they told us $150 instead of $45! Come to find out they took money from what we had paid on the xbox and put it towards the tv! without telling us or checking with us. When we went and started reading the agreement at home we found out they wanted us to pay over $800 for a used tv. After the $450 voucher it was $360, for a used 32 in flat screen magnovox tv with scratches and scuff marks!!! Me and my husband started talking and I told him to take it back since a used tv is not worth that much unless its huge! The day we were to make the payment they called us 4 times! My husband said to not answer the phone and they can come get the tv themselves! For the past week they have called us no less than 4 times a day!Apparently they arent too worried about the tv since they havent came and got it. And not to mention the fact that they couldnt even find the correct remote for our tv. |
| RENA SIMMS | 6/22/11 |
I LIVE IN FLAGSTAFF ARIZONA.
I HAVE NEVER FELT SO MUCH TURMOIL AS I DO NOW.
I FIRST RENTED A COMPUTER FROM YOU ESTABLISHMENT AND I WAS VERY HAPPY WITH IT.
I THOUGHT MAYBE I COULD BUY MY DAUGHTER A BEDROOM SET ALSO.
THEY DELIVERED IT OKAY,BUT THEN THEY FORGOT THE DRILL AND WERE'T QUITE SURE HOW TO PUT THE MIRROR ON.
THEN IT TOOK ME ABOUT A WEEK FOR THEM TO COME AND ATTACH MY DAUGHTERS MIRROR AND WHEN THE MAN CAME HE HAD TO BURROW A BATTERY FOR THE DRILL FROM MY MAINTAINECE MAN.
AND WHEN THEY FINALLY CAME TO PUT THE HEADBOARD ON THE BED THEY DRILLED HOLES IN THE HEADBOARD,THIS HAPPEN A MONTH AGO AT LEAST. NOW THEY ARE TRYING TO CHARGE ME OVER $600 DOLLARS. I AM ON A FIXED INCOME AND I CAN PAY $00 A MONTH BUT WITH THE RATE HIKE I WILL HAVE TO GIVE EVERYTHING BACK.
NOW WHO WILL THAT HELP?
I WON'T HAVE THE $600 AND YOU WILL PROBEBLEY NEVER SEE THAT MONEY BECAUSE I DON'T HAVE IT.
COULD YOU PLEASE FIND A WAY TO HELP US.MY PHONE NUMBER IS (928)266-0193 RENA SIMMS |
| kurt heim | 7/1/11 |
| I rented a washer dryer& a tv stand my wife lost hours at work and called them to come get the items while picking up the items they knocked ofer their dolly and broke a 2 1/2 ft statue my father had bought 2o years ago he past in 2001 to us it was priceless it also broke face off a $600 speeker and my ps3 was ontop speeker fall over and cracked corner of it and now has a rattle this lady carol @ delaware oh rac has been nothing but rude and basicly calling me a lier about ps3 because it dident fall all the way to the floor the statue her guys said they cracked it . It was in 2 pieces . This is the most disrespectfull. People I have ever delt with. Don't deal with these people go to aarons . Oh yea their offering. $130 for what they broke. Minuse the ps3 damage |
| Elli Cooper | 6/28/11 |
| We just moved and made arrangements for them to pick up our washer and dryer. Not only did they not show up on when they said but they let themselves into our CLOSED garage didn't shut the water off and flooded our garage. I called them and they said the garage door was opened and it was not. HORRIBLE public relations and business practices. I was one day late on a payment and they harassed my references. |
| Raymond C. Jones | 6/28/11 |
About 14 years ago i rented some electronic equipment from rent a center in Yakima Washington. After paying on this for awhile the item in question was stolen and I reported to the store. After a while I received notification that this was going to collection for payment. I was not pleased that they were going to make me pay for something I did not have in my possession. After sending it to collection I paid on it for awhile and then I was unable to pay on it due to my having to pay child support. Now after stopping the payments to the collection company which was in 2002 they are trying to collect. The statue of limitations to try to collect a debt is 6 years for written contract, 3 years for an oral contract. I hope to hear from regarding this matter. I am trying to reestablish my life and with things like this happening to me.
Thank you
Raymond C. Jones Jr |
| Tiffany | 6/29/11 |
| I purchased a bed from RAC in Plano. They had my account screwed up from day one. I made all of my payments and the store manager, Terri still harassed me because I didn't pay them when they called me because they had the account messed up. She then called and threatened to come to my job because I refused to talk to her anymore. Now if this is the way they handle their customer issues then I will never recommend them to anyone. She is one of the rudest managers I have ever encountered. I hope upper management reads this because if she comes to my job I will pesronally let them know. |
| RICHARD AVERY | 6/11/11 |
| TRAVERSE CITY RAC IS THE WORST COMPANY YOU COULD EVER DEAL WITH. THEY SCAM PEOPLE THEY ARE VERY RUDE, THEY OVER CHARGE ON THEIR PRODUCT AND THEN WHEN YOU GO TO PAY SOMETHING OFF IT IS NOT CORRECT! DO NOT DEAL WITH THIS TRAVERSE CITY RAC. |
| diane | 6/11/11 |
| i rented couch love seat 90 days same as cash i paid 2 weeks on it but right befor a payment was due i called told them i be in next week an pay 2 weeks an they said that be fine well few days later i got a eviction notice so i had 10 days to move i caleed rent a center talk to young guy told him they need to come out pick there stuff up an to do it asap cause i haft to be gone and that it be on porch but to make sure an go early cause the landlord will have it hauled off so now ive moved there leaving me messages an demanding me to come in make payment or broing there stuff back its not my fault they didnt go get there stuff like i told them i dont even think the dumass that answered the phone even put it in system to come out |
| whom it may conen | 6/21/11 |
| i am writting this letter to let yall know i would like to make two payments at once becuse i cant up once i cant afford to make a trip up there every week beacuse of gas pices. teresa aguilar |
| Norma Smith from Cadillac, Michigan | 6/19/11 |
| If I could rate you guys it would be a big zero. I have rented a t.v from you for almost a year now. I recently lost my job so I set an appointment for it to be picked up. I had to leave town for the weekend so My daughter was taking the time to be their and they didn't show up but instead a 2:30 called to remind me about my payment. She told him that I had scheduled it for pickup in which the guy very rudely told her I had not. I will never rent from you and hope that people who might be ware of the harassment and how they will be treated, Obviously Corporate only cares about money otherwise they wouldn't charge to twenty-five dollars to file a complaint. Also when they he finally did show up he continued to be rude. |
| Misty & they don't even rate a star !! | 6/8/11 |
| This Company SUCKS !!! When a manager will slam the phone in your ear u know u have trouble, I called to check on a payoff balance for a friend and the store manager,Brian Emmen at the RCA store on Irby Street in Florence SC was very RUDE and the most unprofessional person I have ever spoken with. When I called back right away you know he wouldn't answer the phone he had someone else answer and you could hear him in the background yelling. I asked for the Corporate number for RAC they refused to give it 2 me said I had to go online and get the number ! |
| Ronald Beedle | 6/8/11 |
| Oh, by the way Easy Rentals is the best. The best at damaging my apartment walls with no intent to fix. The smile in your face until its time for them to pick up merchandise because you can't foot the bill . My Gid look at the economy, people must sacrifice sopmething. Atleast i'm not going hungry because of a couch. |
| alexis winfield | 5/23/11 |
I rented 3 items from rac in goodyear az the day
my payments are due I get phone calls as early as 8 am asking if I want to make a payment
they harrass you even if ur not late once I pay it off I will never be bothered with this company
again I'm done |
| jes | 5/23/11 |
| Worst Service ever!!!!!!! They rip you off. |
| Patti B. | 5/24/11 |
| My husband and I lived in Tulsa, OK. We bought a sectional and was told that when we move we would be given another and that the Tulsa store would pick up our old sectional. We NEVER got the sectional once we moved. We've contaced the District Manager George Chandler first. He did little to help. The rent a center where we live STILL haven't gotten our original sectional. They order two more couches and are claiming that is all they are going to do. I'm contacting the Regional Office today to get this resolved. |
| c wilson | 6/4/11 |
| they are the rudest people 2 ever deal wit. i was two days late they are knockin on the neighbor door dwnstairs leaving tags on all tha doors yelling at my house call everybody on my app. if im not home im not here there is no damn need 2 call me 9x or beat on my door everyday. shit like that will really keep yall 4rm getting your payment. that is pass harrasment yall STALKING. Its not that serious bout 67 dolla |
| adal | 5/25/11 |
I been a customer since 2009, and I bought a tv center and a dinning set, I was almost done paying for everything i recently move to a different address and i totally forgot to update my address...which that was my fault, i was late 1 month for my payment and I didn't call that is also my fault and i take resposability of this action, but what it really upset me was that i went to work and there is this guy claiming to be a cop that by the way he was NOT a cop, he tells my boss that i was a thief and i had 24hrs to return my furniture back or he was going to take me to jaill, i was shocked I have TO MENTION IT WAS NOT UNDER MY NAME it was under my husband's name..but i explained to them that i was going to paid, to make this short guys i did paid everything off and now they broke my dinning set and they dont want to give me my money back..Manager was very rude and disrespectful, and he said all he could do is give me something also from the store jajajaja i am shocked with this and very upset!! never again i will buy anything from this store, oh and he refused to speak to me about the incident at my work since mu furnuter was not under my name but yet they did send his people to my work..it makes no sence!!Manager needs to go!!!!!!! or bussness are going to be BAD!
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| ITS JUST WRONG!! | 5/26/11 |
| THE DELAWARE,OHIO STORE HAS HUSBAND AND WIFE WORKING TOGETHER EVEN THOUGH ITS AGAINST THE COMPANY POLICY.THE MGR/ASSISTANT MGR TAKES COMPUTERS AND TV`S AND SELLS THEM AT HIS HOUSE.HE CONSTANTLY RIPS CUSTOMERS OFF.WHEN YOU TRY TO CALL THE DISTRICT MGR TO PUT IN A FORMAL COMPLAINT IT GOES IGNORED.VERY POOR WAY TO RUN AND OPERATE A BUSINESS....VERY UNFAIR TO MAKE MONEY TAX FREE.ISNT THAT ILLEAGLE ANYMORE?? |
| Helen (H.P. , NC.) | 5/27/11 |
| RAC is all of the above comments. They lie to you about pick-up/delivery dates and times. I was told between 11-3; no one called or showed up. My daughter in Cary, NC. had a friend waiting @ her apt. for delivery bet. 11-3, no noe showed up. She called and the man ask her,"who was there to help him?" He tried to explain that one of their men had quit. That wasn't my daughter's prob. What kind of business are you all running? |
| Christine | 5/21/11 |
| The quality has gone completely out when it comes to the furniture. And the title customer service does not apply. Troy & Hulk should remove themselves from being associated with this company. I rented washer/dryer set. Came down to wanting to pay off. Same situation as one above customer. They would not give me pay off information without me making a payment. Yet it seems the payoff was never-ending. From last I was told, it was $120. When I wanted to pay that, they wanted me to make a regular payment & then pay off was higher? I had rented a sofa/loveseat set. 1 day of ownership...just 1 day...the cushions that were tufted popped!!! We have no children...it just popped!! So I sent it back. Now mind you here's were lack of customer service comes in. When I ordered it, I set a time & was first appointment made for that date. Were they on time...no! I made 3 calls trying to find out what was going on. They made the cable guy look more reliable! So, I decided to try a different set of sofa/loveseat combo. Once again 1st appointment entered for that day...sat & waited...3 phone calls to them because God forbid they should call you back on their own...stated it was going to be another hour!! So I cancelled order completely. I then get a refund check on what was paid to furniture that was defective, because you have to still pay. Then told I can't use the credit for difference on washer/dryer units...after I complained about lack of service & quality. And did not want to risk money on furniture that is badly manufactured. Now they hound my husbands job & threaten to go to his place of employment to harrass him more!!! All because the store manager is lazy & lacks customer service skills. This is the most horrible rental company & experience I've ever had. |
| Elfi Fisher | 5/22/11 |
| I have been a RAC Costumer for 14 years, and I have never had a problem with any stores until I moved to DC. I complaint about this store In Washington DC, Alabama AV. 3 times allready. The Costumer service there is very poor, I recently was 4 days late on my payment, called in at the day when my payment was due, and could not come in when I said I would, but I called and told them I was in on a certain day and time. This was not good enough for them, I got harrased. They came to my house on the day I called and told them I was in that Saturday. Then they came back the next day while at work and jumped on my porch. I called Costumer Service and they told me the District Manager is going to call me, but never did. I called the Store and talked to the new Store Manager, I told him that if his guysjump on my porch again I get them arrested, he told me I can't do this, they have some kinda contract, I never heard anything like this before. He then told me that he could call the police and tell them I have stolen goods in my house. How can that be stolen goods when I have the contract. I am not a very happy costumer right now. This is the first store I would not recommend to anybody. |
| Terry | 5/23/11 |
| We went to Rent A center for a computer, against my better judgement. And I was right! We were in an ambulance on our way to the hospital when we rec'd a call from an associate, April from the Claymont, DE store. She told us we either had to make a payment then or we could schedule for a pick-up. WE WERE IN AN AMBULANCE!!!! What kind of customer service is this????? This is totally unacceptable!! They are lucky that they didn't get the computer thrown throught their window at the store. They would not have to schedule a pick up. It would have been thrown throught the window. We deliver!!! |
| joyce h | 5/18/11 |
| ben a customer for 33 years was buying awasher my husband got sick now he cant work tried to make an offer to buy the washer they stillwont work with me |
| Travis Cavage | 5/18/11 |
| First off let me say I bought my Aspire Z5600 computer though a different company called Rent-One. The local Rent-A-Center tried repeatly to get me to come to thier store and get a computer instead. About three months into my purchase I get a call from (u guessed it) Rent-A-Center saying they purchased all the Rent-One accounts and I am now a Rent-A-Center customer. [First WTF Moment] I am not a fan of Rent-A-Center.So I have put up with them and they DID NOT honor the Rent One Bonus Bucks Deal either. It's been a year or so and I have a lot of lightning strikes in my area. So I had a storm fry my Network Card though the Ethernet line. They send it off for me to get fixed. Then the local manager losses my password because he sat a coke on the paper it was on. Extra week on repairs. Then it finally comes back on this past Monday. I get NO PHONE CALL. Tuesday, I GET NO PHONE CALL. Finally Tuesday evening I HAD TO CALL THEM. The manager says it was in Monday {WTF Number 2]. I said I will call them tomorrow. Then I call Today and this other guy that starts with a D says it was not Flagged as being in? But the manger said it was in last night? D said he would check. I wait an hour and call back. He said he forgot and he was eating? [WTF Number 3] I finally call back another two hours later and he said yes indeed it is there, but he has NO Delivery people working today? [WTF Number 4] So I break down and drive to go get it over 20 miles one way for me. I get my Acer Aspire Z5600 and go home. At home, I find the screen crack and no power cord. [WTF Number 5]. Call again. Another guy "A" says D and the manager are gone. OMFG! Then I drive another 20 miles back (third time=60 miles) He says I am S.O.L and then agrees to give me a power cord. I get all the way back home and discover that this isn't my power cord and even though it will fit the ground on the plug is broke off. [WTF Number 6]. SO for my 40 Dollars a week I get to drive 80 miles on my own dime, a broken touchscreen, being told S.O.L. and a power cord with no ground. [WTF Number 7]. I am totally pissed and very upset and dis-satisfied. email me @traviscavage@yahoo.com and the Rent-A-Center I am talking about is in a town that starts with "S" in West Tennessee. I Had to wait a month to get my PC fix and now it's messed up again. [WTF Number 8,9,10!!!] |
| | 5/18/11 |
| THE RAC IN BAKERSFIELD,CA ON WHITE LANE SUCKS!!!!THE NEW MANAGER JOHN SUCKS EVEN MORE!! ALL THEY DO IS GIVE ONE THE RUN AROUND. MY frigerator's ice maker has not worked since Dec.still waiting for them to do something. they never call I have to be calling them. Last time I spoke to the Ass-hole manager, I asked him how long were they going to give me the run around. He got rude and told me he was doing me a favor by trying to find the part! can't believe that he said that. I told him.... Me ur doing me a favor? I have a 2yr ins on the dam thing and We paid it off in 9-2010 it is now 5-211. Never going back. and by the way they do take the time to call and tell us about their sales. Hahaaa what a joke the one star is too much of a rating for them. I am about to call our local News to complain about them, they will go out there and find out what the deal is about the run around.bet they find the part we need real fast then when they are put on the spot on TV so the whole town will see.Can't wait to see how they like that. |
| Brandon Bisson | 5/20/11 |
I have bought SEVERAL items from RAC and recently got a TV. It was a 42" Plasma and when I signed the contract the manager talked me into buying extra insurance that I thought was to cover ANYTHING that happens to the TV. (so thats what she said) Anyways the TV broke and now they said I have to pay for a TV that is broke. This Company is THE very WORSE EVER!!!! 100% customer satisfaction guarentee is a JOKE!!! It's Criminal! its Fraud!! whatever word you want to use? CROOKS is a good one also. they are ONLY out to make that bottom line and don't care about the customers at all. Atleast in Berlin N.H. They pray on us POOR people and INTREST us to death. A Company like this in the UNITED STATES is unreal! How can the law let this company use these practices?? It's downright CRIMINAL and people need to STOP buying from them cause they RIP us off because THEY CAN!!!!
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| Anonymous | 5/11/11 |
I've yet to see a good or even average review for RAC. I hope they wake up soon, and realize that their current business practice will bring them down.
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| Maygan Howard | 5/6/11 |
| Let's see, where to begin.... I am from Northern Vermont, Ihave been a paying customer for over a year, at $101.17 per week for 52 weeks, that's a total of $5260.84.. I suddenly lost my job and you could not give me an extension... I thought I paid for insurance, or is that another scam you put fourth to make your millions off trusting, loyal, paying customers? My total purchase price was about $6000, and I still owe over $2000, even though I paid over $5000 in the last year.. Sounds fishy to me.. Now your threatening legal actions?? Well, go ahead. Look like a fool by bringing me to court! HA! I hope the judge laughs in your face! And I hope they vote in congress to shut scammers like you down, then you can have the feel of being jobless and trying to make your monthly billpayments. Karma will get you, all of you. And by the way, good luck taking my things back, you will not get through my front door! And I will put up a fight! |
| MzGwen | 5/2/11 |
Buying a "new" washer, which was actually a defective piece of used junk.
Called a few.times to get situation dealt with, and when two guys came out to check the defective washer, they flooded my kitchen and part of the dining room floor, which now the wood underneath has buckled. I have a "loaner" washer, which is as defective as the first one.
Same problems as the first washer! So, I'm told because they messed my floors up, I will get a new washer; I thought That's what I was buying in the first place. Problem is, I have to wait for a third washer to come from Texas, and it will take 8-9 days, long enough for a payment and to be paid up before I get my washer.
won't happen again......I already gave the 55" flatscreen back, this piece of junk is next. |
| Robbin43606@yahoo.com | 5/4/11 |
| Delaware Ohio makes unauthorized transactions. I authorized for a less amount and Cody charge more. Watch out they will over charge your account. Do not trust them. They lie over the phone and I am not even an account holder. I only authorized for a certain amount. If corporate sees these complaints also drug test your employees. If you tape record phone calls you will see that they are illegal doing things from this store. |
| Robbin | 5/4/11 |
| I give you 5 stars for being the best liers. |
| rentacenterhasbedbugs@gmail.com | 4/10/11 |
I am ASHAMED AND HUMILIATED. Can't go to work.....can't go out with my friends. Nobody will even ride in my car!!! my library books are infested. Poor Phoenix Library. We are not priority only people that these greedy people can manipulate. After all, we need credit and mostly likely most of us are Blue Collar workers and can't afford litigation. (I WAS a school teacher....do I really won't to teach again and give my children that are entrusted to me BEDBUGS????) I think not. I'm a Veteran and I go to the VA and eggs are hatching out of my clothes and are crawling all over me. (HOW EMBARRASSING...I USED TO WORK AT THE WHITE HOUSE AND THESE PEOPLE (my fellow veterans ) ARE MY COMBAT BUDDIES AT ARMS!!!! Pity RAC when the VA doe's and investigation. They are aware and have appointed me a VA attorney. My entire house is infested over a simple rental of a bed. The most insulting thing of all? They sent me a coupon good for 130.00 dollars over a purchase over a bed.....from Renta A Center!!!! Can you believe it???? Bring a bed into my bedbug infested house? I've been sleeping on the floor for a year. The secret is...spay the entire room with rubbing alcohol and they die instantly...
Doesn't get the eggs hence the bugs hatching off my clothing. (The VA has me on steroids for my rash due to bedbugs) Long story short....they ADMITTED that they cause me bedbugs AND gave me a refund for the bed and delivered FOGGERS not once but twice. They sent in Truly Nolen...he said it's the WORST INFESTION THAT they ever saw.
They are coming out of my light sockets, crawling down my walls I dig holes in my skin, they come out of my hair in the shower not to mention my poor animals. (if bedbugs can't get humans they go for animals including my bird)
We are going national with this....Health Dept., You Tube (I have a really nice video of the devastation) as well as Truly Nolen claiming it's the worst they have ever seen!!!!
The saddest part of all....it's become the norm to ISOLATE (HAVE NO FRIENDS ANYMORE ) AND SPAY ALCOHOL EVERY NIGHT.
I DON'T HAVE A LIFE ANYMORE BECAUSE OF RENTACENTER.
- Show quoted text - |
| Gladys Rodriguez | 4/12/11 |
Well I recently moved to Fort Worth,TX from Dallas were I had a really good record with my previous Rent a Center store on Ross Ave. I have purchase a living room set and washer and dryer. From them paid them off with in the 90 day same as cash policy. I might have went over on the sofas a few weeks but since I wanted to pay them off they honored the 90 day and gave me $100 off my next purchase. See how great they were to me. However I moved to Fort worth and went to my local rent a center to purchase a lap top for my son. I pay monthly and the total of the lap top with my coupon and same as 90 day was $480.00(used). I opened my own floral business and didnt fall behind paid 2 weekly payment. I went in yesturday to pay and see the pay off was since I went over 2week on my 90days same as cash and wanted to pay the lap top off WHAT!!! i was told total pay off was WAIT!!! $800.00 Ha ha. I talked to the manager that was eating lunch infront of me and said that was what i had to pay to pay it off. Well I said no way was i going to pay 2 times as much. I would return the laptop and take my business to the competion that I have also bought and paid for in full befor aswell to purchase another lap top. Aarons here I come. I just dont understand why the previous Manager I dealt with was good to me and will to work with me to pay off my purchases. And this guy here on Store# 2209 was not willing to work with me. Oh well rather loose 316.00 then to pay 800.00.more and with that said it was nice knowing you Rent a Center.
Gladys Rodriguez |
| scarred | 4/7/11 |
ohio
i have also been a customer of rent a center for yrs and never had a problem until a month ago and discovered that the bedroom suite i purchased from my local rent a center gave me bed bugs, i called them and they never sent anyone out and had someone in dallas texas call me a claims adjuster. they waited three days before having someone from a pest control company they hired in columbus which is three hours away from my home come inspect, the inspector told me the bed bugs came from the headboard i bought from rent a center. they are treating me like i am lying and i still havent heard anything from them, i am scarred up from all the bites and must continue to sleep with these bugs so they wont go seek out my children and bite them. someone was supposed to come and get the headboard two days ago and never showed up. i dont know what to do. i dont have the money to have the bugs removed right now. i have to buy my things cash and carry from the rental places as i do not have a lot of money but want a nice home. i spoke to a jessa in claims who was very mean and impersonal, then her supervisor david wasnt helpful at all, they keep telling me its a process yet i am being bitten every night and getting scars on my hands face legs neck eveywhere. i am still waiting on someone to call me back i have left several messages. i have seen many bed bug complaints against rac and think we should all start a class action suit against the company. this is ridiculous. i even had terminex come in myself to inspect and they also determined the bed bugs came from the headboard. |
| Barry | 4/7/11 |
| First let me start off by saying I'm a current employee with RAC and I must say some of these comments are ridiculous. First we don't hassle people. Our contract specifically states that we don't have a grace period and do not tolerate late payments, so if you put your signature on this legal document, legally by law your saying you follow and abide these conditions. So why are you people complaining. We make courtesy calls the day your bill is due to remind you that your bill is due. And we don't harass people. If your not communicating with us and ignoring our calls of course were gonna call you and come by your house to get out stuff it's all on the contract you sign. I mean if you loaned someone $300 and they didn't give u the money back when they said they would you would do everything to get your money back. I mean you don't pay your rent or phone bill late so why RAC. And nine times out of ten if you tell us when you will be in we never call u. So to all you dead beats complaining on here, I'm sure your a lousy customer with porridge ethics. If u don't like RAC try aarons or something. |
| Phillip Cochran | 4/3/11 |
| I also emailed my complaint to: CNN, NBC, CBS, ABC,DATELINE AND TODAY SHOW... |
| Robert Hayden | 4/2/11 |
| Mesa,Az. I returned to R.A.C to resume payments on my flat screen TV and was kept there around a hour and a half filling out paperwork and waiting for responses on my references,was promised delivery that evening. I recieved a call from the manager,Ozzie, 5 hours later telling me that he still needed varafication of my lease,I volunteered to bring a copy to the store,he declined and said that the delivery person could pick up the copy of the lease.I got a call from him 2 hours saying he now could'nt deliver because he had to get approval to deliver and could'nt until that following monday. 7 and a half hours of shooting bull and blowing me off to get a sale.I've been a loyal customer to these people and even paid off stuff early with no missed payments. I'm done . I'll take my business elseware,I'll return only to get my money back that they so quickly snaged up for the down payment.: R.A.C. 1228 w. university Dr. Mesa,Az. (NO STAR RATING} |
| tawanna m | 3/28/11 |
| I rented a 55 inch tv from rent a center on utica ave in brooklyn new york. After making a few weeklly payments of 50 dollars i called the store and told them that i wouldnt be able to make my payment on saturdat the day it was due but on monday. They said i would have to pay cor two weeks which was not a problem. On the friday sosmeone from the store called my job saying they were the police looking for me. I know the because we have caller id. I called the store and everyone denied it until i said i can prove it with the phone record. Then soon as i get off the phone my co worker calls my cell phone to say a dark skinned tall heavy set guy came to my office looking for me. Wow. Then he leaves the missed you while you were gone paper with my supervisor.all of this when i had already arranged with marcus the supervisor to make a double payment on monday. On monday afternoon my daughters call me T my job to say they were t the xoor. I told tbem i was makinv my pYment on my lunch break.they told them i can go to jIl cause the tv is stolen.my daughters became upset due to their rudeness the reps told my daughters to go get their boyfriends. At this point my neighbor called cause she was worried. The rent a center guys went to my neighbors house and told them i had stole the tv. Oh i forgot i rented a 55 in but was given a loaner 46 in since they dropped.it on the way to my home. That was a month before my problems with the payment started. |
| | 3/21/11 |
the rent a center store in west memphis ark on missouri street they lie to you
and they suck they need all new people in that store.
people who care not stand around and talk. to there friends.
everyone working in that store is dum. I wount go back . |
| Holly Underwood | 3/21/11 |
| It's very unfortunate that you have to give these a**holes at least one star. I was renting a washer/dryer set, and after I was able to buy my own through someone else, I called RAC asking for them to pick up the set. They never showed up during the time and date that they had given me, so the next day my family and I went on a vacation. To our SHOCK, when we returned, we found that RAC had broken into our house, taken the washer and dryer, and PERSONAL ITEMS INCLUDING OUR RENT MONEY!! They admitted to taking the washer and dryer, (as it was back in their store already) but wouldn't admit to stealing our other things. We currently have a lawsuit against RAC. DO NOT EVER RENT FROM THESE CROOKS!!! |
| michelle | 3/25/11 |
| This company acts like a collection agency. I mean seriously..everyone has caller ID and we know when you called us. We are not OBLIGATED by LAW to answer our phone. The most you are legally allowed to do is leave a message, not call my work. I think companies need to teach their employees not to call someone's work. Everyone knows it's illegal if I say not to call my work. |
| Victor | 3/13/11 |
| I'm truly unhappy with your business practices. In reading the above complaints, I really don't think this company cares. I purchased a 65" TV and stand from your company a year ago for Father's Day. It was the first time I dealt with RAC for any reason. While looking over the products before the delivery, I noticed the nice TV stand had scratches and marks on it. I brought this to the Manager, Debbie's attention, only to be told it was the only stand in stock at that time that would accomodate the TV that I was purchasing. Debbie (Who manages a St. Cloud, Florida store) pretended to care and stated that she would get a new stand in or lower the price of the used table that had scratch marks on it. After about a year of payments (on time), Debbie has yet to switch the used stand for a new stand or adjust the contract purchase price. I have spoken with several employees from this store regarding this matter and I have requested on each phone call (approximately 12 over a 5 month period)to speak with Debbie the store manager. Each time I call or they call me the day of a payment, I am told that she is busy with a customer and will call back. Up to this date, I have not received a call back from Debbie, nor has the company replaced my used stand for a new stand. The last phone call between your company and myself took place on Wednesday Mar. 9th, 2011, where I was advised by an employee that basicly Debbie would not be returning my call so if I did not want to pay for the stand they would be happy to pick it up. If this is the way your company practices their business then I don't ever want to deal with them again and I will never encourage anyone else to do so. However, I will make it my personal crusade to let those in the Kissimmee, Florida area, as well as the St.Cloud, Florida area that this managing team and team of employees are liars, dishonest, and extremely unprofessional and not to deal with Rent A Center. |
| esther .h | 3/11/11 |
I was told if I'm satisfied money back so I was given crap and now I can't get my money
|
| My Fathers a Judge | 3/7/11 |
| I am totyall disappointed, in this store, its located in Durham NC on North Duke Street...I was refered to them, it took them a very unsusaul time to verify my information to even get furniture from them, afetr verifying my job and lease, and the 10 references that they ask for and called. The buisness ethics are HORIBLE.....My son passed....they asked me to let them come get the furniture, I agreed but it had to be when I returned back home after the funeral...they asked me could i come back before the funeral so they can retrieve the merchandise.......SMDH....I was 2 days behind because it slipped my mind about the payment.....furniture my son....furniture my son.....was I wrong for hanging up on them and the funeral arrangemets hadnt been completed |
| vincent r brown | 3/7/11 |
rent a center in san marcos was better with the old employees they made costumers feel welcomed these dont care if rent first loses bussenis or not.
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| vincent r brown | 3/7/11 |
rent a center in san marcos was better with the old employees they made costumers feel welcomed these dont care if rent first loses business or not.
|
| Rebecca | 3/9/11 |
| I have been a frequent customer of rentacenter for many years and have previously paid off an item...i now have a laptop wich i stupidly am paying almost 1500.00 for and it is almost paid off. I am on unemployment and draw 80 a week i have gotten behind before and they always worked with me now i am a week behind but get paid tomorrow and they are absolutely refusing to work with me now. i understand that they need to come and get the washer and dryer since its a new item and im not upset about that i wouldnt have the funds to pay for it right now anyway but i am terribly upset about the computer for it is my husbands only way of communicating with his potential clients since he has now started a landscaping business. I will no longer rent, purchase or even recommend anything or anyone to use rentacenter from this point on. Terribly dissatisfied with their customer service relations and poor nasty attitudes (johnny). Don't purchase anything from the gadsden alabama store ....this store is lacking professional customer service attributes! |
| Gloria Aguilar | 3/5/11 |
I rented a lap top computer at a rate of $72.00 every two weeks from your store on
75th & Thomas in Phoenix, Arizona. I called the store to inquire when my last payment
was due and was told it would be due on the 25th of February. On the 25th of Feb. I went into the store to make my last payment of $45.00 and was told I was a day late and if I wanted the computer it would cost me an additional $289.00 more because I was late. I did not believe I was late as I was told the date was the 25th. The manager said that was a mistake and it was due on the 24th. I should not be held responsible for their error. They took my payment of $72.00 (which I thought would be the last payment) but again was told that I had to start all over again with payment if I wanted to keep the computer. PLEASE HELP. THIS IS OUTRAGEOUS. I feel as if I'm being held hostage and if I don't continue making payments on a computer that I cannot own but should have already made the last payment your store is going to ruin my credit. I never missed a payment, never. I made my payment in person every two weeks. Although your store found it necessary to call me every two weeks to let me know that my payment was due. Is this the way your company does business? I am a single mother and a professional housekeeper. If you cannot resolve this issue in a timely manner I am prepared to take it to my local TV station. I will also let all of my clients (of which there are many) know how awful your company runs it's businesses.
Best Regards
Gloria Aguilar
7333 West Holly St.
Phoenix, Arizona 85035 |
| Nancy | 3/2/11 |
| My husband just brought me the RAC paper from our mailbox. He thought we should get a living room set, stove and flat screen television from them. However, after reading all of these complaints on this page, I have decided to look elsewhere (especially since the store we would have gone to is actually listed above by their address)! I'm sure there are much more reputable places to purchase items from that don't use threats, scare tactics and repeated phone calls. Sorry RAC, you just lost our business! |
| PL | 2/25/11 |
| The driver of the renter truck was very high on drugs after he droped off the the product he ran into my car and did a lot of damange we have called and called this company and to get their insurance information they claim that I have to talk to the branch manager we have called several times and no answer. |
| B****in Carlsbad, NM | 2/23/11 |
| Have been a customer for awhile and in the past several months the new mgrs. Is very rude and not helpful at all....and one of the girls they have working in there is VERY RUDE AND NOT willing to work with anybody.....I will be paying my account off and will not go back at all and refer NO ONE to them.....then they gave personal information to someone in my family that they had no business giving it to them (PRIVATE INFO) *********NOT HAPPY WITH THEM AT ALL*************** |
| shere | 2/24/11 |
| we purchased some merchandise from a texas furniture which was aquired by rent a center,and payed on wendsday,we scheduled a delivery for friday and when we went back to falllow up they put us off till the fallowing monday,our daughter has no bed,we have no living room furniture, |
| josh | 2/11/11 |
| i recently became a customer with rent a center.. and have twice been stalked by the company! the first time i had a roommate that had a bunch of furniture he lost his job and i evicted him and made a deal with rent a center to take over the payments they then proceeded to stalk me within the first day of a missed payment due to financial situation.. i didnt like this harrassment so i asked them to come pick the stuff up.. thinking that would be the end of it the continued to call and try to talk me into doing buisness with them again.. i needed furniture and was in a better place financially so i decided to take on a tv and living room set.. i had asked them upon signing paper work to not call me at work because it is for emergencies only. due to bad weather and illness i fell into another tight situation.. they had proceeded to call friends and different members of my family including my brother who lives out of state.. they had been calling me 4 times a day every single day while i was at work irritating my supervisor.. this is over my bill only being 2 weeks late.. i felt anxiety because of this and no longer desired to do buisness with them and felt so much anxiety i avoided their store completely. is this what they call proffessionalism??? STALKING THEIR CUSTOMERS??? |
| Caleb | 2/11/11 |
| The start rating doesn't even give you horrible!! I recently rented from their company. And I am currently in and out of the hospital suffering from cancer. I was in remission last year, came home after a trip with family for X-mas and found out it was back. My wife and sons were not aware that I was behind 2 payments, I did not want them to worry! Well last night my son was sleeping and didn't hear the door bell, and woke to the front door being busted in with the supposedly sheriff's dept. and 2 men from rent a center! They took the T.V. the lady sheriff was rude would not give my son her name or badge number. And the paperwork that they had to take me to court over 1 payment, 1 Payment!!!! Said I had not been in contact with them, that is not true, I have phone records showing I was talking to corporate office over the rudeness of the workers at that store! It just goes to show, how inconsiderate and uncaring business can be, when mother nature steps in to take your life, and you cannot do anything to stop it! I am so done with companies like RENT A CENTER, I will never rent, buy or even shop online, or in store with any of their stores ever again, if I beat this cancer! But my family and word of mouth goes along way. PLEASE BE AWARE TO CHECK OUT BLOGS, AND BETTER BUSINESS BUREAU BEFORE BUYING OR RENTING FROM THIS COMPANY! A VERY DISGRUNTLED CUSTOMER!!! |
| Shelley | 2/15/11 |
| Being late on payments does NOT make it ok for RAC to harrass friends and family. It is NOT ok to follow someone to work or out and about...it is NOT ok to go to one's house and scare them. You are RAC not the mafia. Unless you really want the tables turned and I can start following YOU around and see how you like it? They call me from employee phones BEFORE the store is open on the day the payment is due. If I pay it THE DAY IT IS DUE...THAT DOES NOT MAKE IT LATE. I called them the number they called me from last week at 830 this morning (store opens at 9) and he flipped out because it is his personal cell and the store wasn't open. BUT IT'S OK FOR YOU TO CALL ME LIKE THAT?? Next step is going to his house and banging on his doors. :) |
| Michelle Wilson | 2/15/11 |
| I am very overwhelmed with their poor service & wish I could do a minus 5 stars. I have never had such horrible service in my entire life. The Store Managers are so nice when trying to get you to purchase their crappy stuff, but do not deliver great products. I have had problems since the day it was getting delivered. They were 3 hours late, I had to contact them 5 times to get them out there. And once they did come out they had no dryer plug and said oops they forgot it. Then didnt even hook the dryer up, my husband did and it didnt work. This was suppose to be a brand new unit. So the next day they brought a used dryer and said it was a loaner but will have a new one delivered on monday, so today is tuesday & I just called and was told they will send out my dryer to be serviced tomorrow and wont have till next week. I told them no, i wasnt using a used dryer due to risk of fire with them. He stated no new ones in any of the stores ( like that was the truth) and that the loaner will get the job done and that is their promise & all he could do. I told him to come & ge the unit and would never ever go there, and will tell everyone I can to Not go to this store. Which is the one on Breckinridge Lane... They are real winners at that store, in the short bus way.... I will see how long my refund takes to get creditied to my card... BUYERS BE AWARE |
| CONSERNED CUSTOMER-URGENT!!!!!! | 2/16/11 |
THIS HAPPENS TO BE AN URGENT MATTER! THERE IS A STORE IN MILWAUKEE, WI ON TEUTONIA AVE. (P93) THERE HAVE BEEN SOME SERIUOS ISSUES WITH THIS STORE. THE MANAGEMENT THERE IS RIPPING CUSTOMERS OFF AND BLAMING EVERYTHING ON THEIR DELIEVERY DRIVERS!
MANAGEMENT IS CHARGING CUSTOMERS FOR NEW FURNITURE AND SENDING THEM USED FURNITURE INSTEAD. AND IF/WHEN THE CUSTOMER CALLS AND COMPLAINS ABOUT IT, THEY BLAME IT ON THE DELIEVERY DRIVERS AND TELL THE CUSTOMERS THAT ANY DAMAGE WAS DONE BY THEM. I KNOW THIS INFO DUE TO THE FACT THAT I'VE TALKED TO THE DRIVERS BECAUSE IVE KNOWN THEM FOR AWHILE NOW. AND I KNOW FOR A FACT THAT THEY ARE NOT RESPONSIBLE FOR ANY OF IT. I ALSO KNOW THAT ALL MANAGEMENT THERE ARE EITHER VERY GOOD FRIENDS OR ARE DATING SOME OTHER EMPLOYEE THERE. THE DRIVERS FOR THIS STORE ARE ALSO WORKING WITH DANGEROUS CONDITIONS! THEY'RE TRUCK IS FALLING APART, THE LIFT DOES NOT WORK ON THE TRUCK, THEY ARE UNABLE TO LOCK THE BACK DOOR OF THE TRUCK AND THEY HAVE ALREADY HAD PERSONAL ITEMS STOLEN FROM THE TRUCK. THEY ARE CONSTANTLY GETTING YELLED AT IN FRONT OF CUSTOMERS AT THE STORE AND ARE ASK TO DO WORK OUTSIDE OF THEIR JOB DESCRIBTION THAT MANAGEMENT IS SUPPOSE TO BE DOING. MANAGEMENT HAS ALSO BEEN ASKING THEM TO MOVE AND PICK UP FURNITURE WITHOUT PROPER PAPERWORK! NOW, MOST RECENTLY, THESE POOR DRIVERS ARE BEING ACCUSED OF STEELING SOME LABTOPS FROM THE STORE IN WHICH SOMEONE (IN MAMGEMENT) ASKED THEM TO GO REPO FROM A CUSTOMER WHICH CAUSE THEM TO GET BACK TO THE STORE AFTER HOURS. (THIS HAPPENS ALOT) WHEN THEY GOT BACK TO THE STORE, THEY CALL THE SAME GUY WHO SENT THEM(I BELIEVE HIS NAME WAS GIOVANNI)BECAUSE HE ALREADY LEFT AND LOCKED UP THE STORE, TO SEE WHAT THEY WERE TO DO WITH THE LABTOPS. I GUESS HE HAD TOLD THEM TO TAKE THEM HOME SO THEY WEREN'T LEFT IN THE VAN OVERNIGHT. GIOVANNI ALSO ASKED THEM TO CHECK THEM OUT TO MAKE SURE THEY STILL WORKED. WELL ONE OF THE DRIVERS LIKED THE LABTOP, THAT HE HAD SPOKE WITH GIOVANNI AND ASKED ABOUT PURCHASING IT. THE DRIVER WAS TOLD TO KEEP THE LABTOPS AND BRING THEM BACK ON WEDNESDAY (CONVERSATION HAPPENED SATURDAY EVENING) BECAUSE THEY WERE NOT EVEN SCHEDULED FOR REPO TILL THEN. AND OF COURSE, THERE WAS NO PAPERWORK!!!! SO NOW, THESE DRIVERS ARE GETTING ACCUSSED OF STEALING! LISTEN...I DON'T KNOW WHAT KIND OF BUISNESS YOU ARE TRYING TO RUN HERE, BUT IM EXTREMELY APPALLED AT ALL OF THIS! I KNOW THAT THESE DRIVERS WOULD NOT TRY STEALING ANYTHING FROM YOUR COMPANY! SOMETHING SERIOUSLY NEEDS TO BE DONE WITH THE MANAGEMENT AT THIS STORE!! IF I FIND OUT THAT THESE DRIVERS GOT FIRED DUE TO BEING WRONGFULLY ACCUSSED OF SOMETHING OR ANY LEGAL ACTION IS HELD AGAINST THEM, YOU BETTER BELIEVE THAT I WILL BE CONTACTING THE MEDIA WITH THIS! AND YOUR COMPANY COULD END UP HAVING A MAJOR LAWSUIT ON YOUR HANDS!!! THANK YOU FOR YOUR TIME! |
| Yvonda Colson | 2/2/11 |
I tryed for a month to get my couch fixed where the seems were comeing out of it. A month later they said they could and would fix it and I would have it back in a week or two. It's been over a month! I called yesterday and told them that if it wasnt back that needed to come get the piece of crap thats uncofortable. They didn't show up! Today we went and bought a brand new couch and told them that they have until 5:30 to pick up this couch and the pillows to the one I was buying. However, they said it wouldn't be today...because they only have one driver and the person working the store...So either you get them out here to pick this up by 5:30 today or it will be sitting outside and it's going to rain. I'm not a storage unit! I'm sick of being lied to and tired of the employees attitudes. I'm done with rent a center I wont be a returning customer!
Yvonda Colson (you can get my phone number out of your computer) |
| tommie | 2/4/11 |
| i have had some issues with them they call people on my list when im late with payments, i get constant calls from them and they call people at work repeadly they have such bad attitudes thats the biggest problem. calling from hidden numbers and diffrent extentions. this needs to stop or im goingto file harresment charges. |
| Quentin Grandstaff | 2/4/11 |
As I submit this review and statement I am waiting for a call from someone in customer service. I have only been a RAC customer for 3 weeks and already regret doing business with them. The only good part about this whole transaction thus far was the sales man who sold me this laptop. When I purchased it there was a windows password on it that nobody could figure out. I told the rep that I would accept it as is and put my own opperating system on it. All was good and we did the contract. I was informed while doing the contract that I (MUST) take some extra protection plan that cost me about $8.00 a week but could cancel it when I made my 1st payment if I wanted. I thought $8.00 a week was expensive for something I am only paying $20.00 a week but agreed because I was given no choice. As I went to leave the store the store manager took the laptop from me and told me I could not have it because of the password issue. He informed me that they would get me another one from another store and deliver it to me. Once again taking any and all decision making from the customer. He brought me one about 2 hrs latter with a spliced plug and scratched up. I promptly began taking off Windows XP and replacing it with Windows Vista as I told them I was going to do. This removed any passwords that may have been on the system.
Now it is time for me to make my payment.. I went online to pay and guess what... I can not. Why? Because I do not have my contract number. Not having my contract number is not in any way the fault of RAC as they gave me a copy of my contract when I left the store, however... I tried to call the customer service number to get my contract number and cancel the extra insurrance that I did not want to begin with. My call was promptly picked up by a computer telling me to press what ever number I wanted for the option I wanted. I selected customer service and was promptly routed to another computer telling me that although I am calling during business hours nobody is able to assist me. I have no choice but to put up with this for at least 1 more week as I need a computer for work and will not have the money to pay cash for one for that long. As soon as I get one I will be more than happy to give them back their cut up and scratched up laptop back. This is my 1st time using this company and you can very well bet it will be my last. I have had better customer service dealing with crack heads off the street in the past than I do with this company.
Any RAC employee wanting to contact about this post feel free to look my account up and get my number. My name is Quentin Grandstaff. I am renting from the RAC in Knoxville Tn next to Kroger in the Broadway shopping center on Broadway St. |
| Jennifer Bilbay | 2/7/11 |
| On Friday 2-4-11 I had them come pick up a tv that I no longer wanted. I was not home when they came by but my oldest daughter, who is 18, was home. When i returned home 45 minutes later I found that not only had they taken the tv but also stole my son's brand new Ipod touch right off the coffee table in the livingroom. It didn't dawn on me right away that this was even gone until that evening when my son went to look for it and it was missing. I never even gave it a thought that it could have been this person in my home earlier that day either because you don't think about that. I repeatedly asked my son if he was sure that he hadn't moved it. He swore he hadn't touched and come to think of it I don't remember seeing it in my son's possession. I later questioned my daughter as to whether or not she had left this person alone at any point where he would have had the opprotunity to take it and she informed me that she had in fact left the room for almost the entire time he was here and never saw him again until she opened the door for him tom assist him out. I'm completely livid and heartbroken over this!! This was a gift and was engraved for xmas and belonged to a 12 yr old boy and this man stole it right out of my home. I have tried to contact the person and they refuse to even deny doin it. I made a police report and went right to the local RAC store. I'm really praying that someone can help me but things are looking bleak. |
| Simona Poeana | 2/7/11 |
Ok , I'm not complaining about the calls, I'm not complaining about the agreement, I'm complaining about CUSTOMER SERVICE ...at the Store in Hillsboro, OR , just few months a go you guys just changed the whole staff , I NEVER had any problems with the old staff ( the manager was WES , one of the other guys was Alex ) , they treated me with respect, and they ware nice and funny, it was a pleasure to do business with them , about the new " TEAM " , they SUCK at everything, I asked this guy CHRIS to tell me more about a Laptop, she rushed me and didn't give a rats a** about what I wanted, and on the phone his very rude, not ONLY THAN IM NOT GONNA GET ANYTHING FROM THAT STORE , BUT IM DONE WITH RENT-A-CENTER period, you can thank them for that, I guess you guys make so much money now that you don't care to get new agreements.
BTW : I'm one of the good customers, who pay my bills
YOu guys do know that you are NOT the only company that does this RIGHT ?
For all the money you guys make you should KISS my feet , because without us you guys are nothing.
SOOOO SAD :((
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| Barbara Ringphiel | 2/9/11 |
| I rate this store poor due to way of bussiness. Store#2291 2311 s.w. Military Dr. San Antonio,Texas 78224 Phone 210-927-0277. Store Manager Leroy Borrayo and Assistant Don,. This is an occuring problem with them. Renting great easy fun. Money changes hands. Delivery as soon as can. Been using Rentacenter for over 20years . Started on W.W WHhite with Don. Bought a refridgerator. bought washer dryer. bought a t.v. bought a bedroom set. years ago got a washer dryer and had trouble at home had to have picked up. then rented another one and lost job. Now a big Screen t.v and center started out a weekly and changed to 2 weeks pay ck not on a given date. every 2 weeks but as falls. went to monthly fee 213.00 still one ck. is not the 8th due date . Told them said made notes only now calls starting a week early daily. your payment will be due need a date and time call . The day of due still sleeping I work late 16hr days. They know its noted. Told him Id come in on way to work, Then what time is that said before work he said time and ill be waiting. Went in to pay at 2.30 and he wants to know why i missed yesturday. told him at work yall know you called all phones and people. why do I need a work excuse, HE said you have to be on time next time our we will pick it up. I told him NO I pd 213.00 for 6 mo. and Im not a child. He preceded to act holly than thou told him I will after 20+ years never use again and he said well. Asked for a card and he gave me a paper card I actually have a real managers card. So many complaints I agree there are good and bad , but cannot ruin the good bussiness not right. There are other rent to own places glad for the opputunity to serve with a smile and curtousy. This store was one of them. Please take note of this it is an on going process with no end. Thank You for listening to my complaint. Tired in san antonio, texas |
| Mildred Wision Rancho Cordova Califorina | 1/29/11 |
| They have a new store here in Rancho Cordova Ca95670 .It hasnt been here long. I have had several neigbors here., that your store has lost good customers, because of the employees that work in this store.Rancho Cordova has been voted one of the best areas this year thur the city. From what I have been hearing is illegal practices,harassmennt to people. They Have little regard for the comumity as an bussiness.All these complaints seem to be true.They are selling reused mechandish and are rude to the public.These complaints seem to be from coast to coast and has been law suites over these peoples behavior. Banging on peoples doors going,they over charge and do nothing but lie to the customers. This unfair to the comsumers.I dont think that this bussiness will last to long here. thur the senior citzens and the familys of the miltarty will know about this. these people are nothing but hired cowards,with no people skills.Just awful how do they sleep at night. veterans deserve respect not to be taken advantage of. it will be posted to the vets here for sure. People read the complaints they have. |
| Laura | 1/17/11 |
| Rent a center located on 24th street and indian school in Phoenix arizona have poorly management! they harrass you continuously I told them about losing my job and how my insurance in my insurance packet will take over if your are unemployed for 30 days well guess what they told me wait 30 days and it will kick in when i went in to make a payment the manager then tells me no you need to fill out insurance paperwork and have it approved by the corporate office which i was never told and he never gave me the paperwork when we first discussed this 2 weeks prior. They go thru managers everyweek their is always a NEW one. none of their staff team communicates nor do they write notes in the account when you speak to any of their staffs. they will call your phone back to back minute after minute and then call your references numbers which they have NO right to do if you are only 1 day late in a payment! i been paying them since july of 2010 and was late only on 1 payment and made sure i gave them a doubled amount on the next payment. They are NOT PROFESSIONAL and they shouldn't treat customers who pay them,poorly they need to be going after the scumbags who rip them off and take their furniture and move to another state! I WILL NEVER RECOMMEND RENT A CENTER TO ANYONE THEY ARE A RIP-OFF AND CHARGE WAY TOO MUCH ON PRODUCTS THAT ARE USED! |
| John Collins | 1/18/11 |
I am writing to make a formal complaint on store manager, Shawn Schafer at the location mentioned. Granted, I was late and that was a definite, 9 days late to be honest. However, when he called, I told him that I would gladly pay him. I had to send for a new debit card, and unfortunately it didnt get there on saturday. the mail of course did not run on MLK day this monday, which left me kind of screwed. Keep in mind that the last time I had talked to Shawn is when I was 6 days late. He called on MONDAY in which i thought all businesses were closed and was EXTREMELY RUDE and threatening.
Look, I understand that you train your employees to do what it takes to get their money or merchandise, but what he said in this phone call was unacceptable. He was making me pay for TWO weeks just to keep my stuff. I told him that I would pay the two week payment, but I was asking him some questions regarding my account.
He had the nerve to tell me that if i was going to debate this what-so-ever, he would just take my stuff and i would lose the money i had already put into it. He said, all you have paid so far is just $200...I dont know where he comes from, but in my world $200 is not money that deserves the disrespect of "just $200"...$200 means quite a bit to me to be honest.
My problem is that he pulled the "Control Card" by basically saying that if I didnt just hang up the phone and come pay him right then without debate, he was taking my stuff regardless. So now thats how we treat customers? If I have questions over my account, I cannot ask them? If I do, I lose the money I have already put in and he just comes and gets my stuff?
So, basically I need to be completely quiet and just pay shawn weekly with no questions or I lose what Ive already done?
Oh thats right...$200 + dollars isnt of any real value, right???
My other complaint is something that I have held in for quite some time...Do you know that this store calls EACH AND EVERYONE of my references on my DUE DATE before I am even late??? Not to mention they call me until they reach me on that day...
Wouldnt it be more reasonable to call me atleast AFTER I am late???
Not to mention calling my references non stop and there have even been days that they call them BEFORE they call me....Why would you call my grandmother's phone before you even call mine?? See what I mean?
I enjoy doing business with rent-a-center, but there is a serious problem with Shawn Schafer.
I had no intentions in even writing this letter, but when I went to pay rent-a-center last night, do you know that Shawn wasnt even there? He did all of that talk on the phone and then wasnt even there when I came! How disrespectful....Why is this all a problem? They came to my house and made me come ALL THE WAY UP THERE and pay them not only on a NATIONAL HOLIDAY, but ALSO...but also AFTER HOURS...This all occured at 7:30pm last night...When I got there, I had to beat on the door and then I got sent to a side door. I was completely shocked to learn that all of this happened after hours.
He continuously accuses me of dodging him. He calls my home during the day when I am gone. I dont answer his phone because I dont carry my HOME PHONE with me when I leave during the day.
I forgot to add that he sent a guy to my house and made me LET THIS MAN FOLLOW ME up to the store with my grandmother to pay.
I have ran several businesses and this just doesnt seem like the correct way to run things.
The guy that came out here is the guy that I intend on dealing with from this point on. I want nothing more to do with Schafer.
I ask that you at the corporate offices take more of a look at this guy and really take my complaint to heart.
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| Megan Silva | 1/22/11 |
I have been a customer of Rent-A-Center for 3 years now. I've bought and paid off a few items. I have recently relocated and decided to use the store in orange city, FL. They call me constantly at all hours if the morning, day and night. Their ridiculous calls constantly wake up my sleeping baby just so they can "remind" me to make a payment. They have also called BOTH of my jobs and ALL of my references to try to contact me. I always make my payments and they still continue to harass me! I have decided to no longer use their services and switch to Aarons. I am very upset about the way u have been treated. I called the store today to see why they were calling me and the woman who I spoke with got VERY rude with me and was blaming ME for them not asking for the full amount needing to be paid last week!! What nerve!! I will definitely be letting everyone I know NOT to use this service! Feel free to contact me at Meg_joe07@yahoo.com
-Megan Silva |
| Tricia Kemp | 1/24/11 |
| Extremely POOR customer service. I have been renting a washer and dryer from the store located in Des Moines, IA on SE 14th street for several months now. I've been late a few days here and there, but ALWAYS paid my bill, including the late fee. I called today because my payment was due on Jan 22nd, 2 days ago. I called to make arrangements to pay my bill this coming Sunday. John, the RUDE employee who answered the phone informed me in a very rude tone, that they are closed on Sundays to go to "church" and spend time with their families. I was completely taken back with his tone and behavior. All I was doing was asking a simple question and for him to treat me this way was uncalled for! The inappropriate treatment didn't stop there. He then put me on hold to see if he could offer me an extension to pay next Monday. He got back on the phone only to tell me if I could pay a weeks payment today, he could extend me out till next Monday. IF I HAD THE MONEY, I WOULDN'T be calling!!!!! How dumb is that? I told him politely that I was going to try to borrow the money from a friend, but if I couldn't, I will call and have them pick the merchandise up since they are not willing to work with me. He said "You haven't helped yourself ma'am". At this point, I was at my boiling point. I told him that he can come pick up the merchandise. I will just go to the laundry mat until I can afford to buy a good used washer/dryer. I am just appalled at how they treat their customers. I am sure they are used to clients who ditch and dodge them, but I am NOT one of those people. Heck, if I had an extra money, I would go buy some used right now, and had I been saving the $70 bi-weekly that I pay for this set, I could've had a brand new set by now. I am livid. I feel so dirty at how they treated me. What's worse is how I treat everybody with respect. It seems these employees are trained to be this rude. I hope that some changes can be made, because the whole experience has made me SICK!!!! |
| trey songa | 1/24/11 |
| yea i burned you bicthes inn what come find me u can look but u cant find me last poayment grandma just died inn u bicthes lookin for me like yall the police get your shit together asap little bicthes now joke on you !!!!!!!!!!! |
| Nicole | 1/25/11 |
| I have been renting with RAC for about 4 months and I do appreciate the business they offer But regardless of late payments which, yes, I have had. Yes they come a knocking like they are the police, no respect for the neighbors, who may be in the household like elderly or sick, they dont care how they speak to your references or your place of work when trying to track you down for payment. They are just rude. Now I'm only speaking of the location I deal with and one other location which when I visited they were a group of unknowing, unprofessional, and improperly dressed associates. The location I deal with has a grouchy Manager who I feel needs a few diversity courses. She handles everyone the same and in the business world that doesn't always work. She starts off like the customer will have an attitude so she has he face set and ready to blow just in case, she also gives off this fake smile like she really feels she has done a great job. She almost has no trust in her associates who work for her, instead of comending them on a good job, she contantly tells them how they will mess up. I'm not a complainer but I am a stickler for great customer service and I have taken enough of their crappy phone calls from an unprofessional staff. So I'm sending everything back. Its not that serious but I want customers to know what they will be getting themselves into if they sign the 6 page contract for each set or room they rent from these people. Your signing your life over to them. They are quick to pick your merchandise up but will take forever to deliver it. |
| Brian Oak | 1/1/11 |
| I was talking with my wife about renting a living room set, but after reading these posts I will pass. |
| Don Meyer | 1/1/11 |
| If you have a problem with the this company it's only because your sorry and don't pay your bills! |
| Jesse Brecht | 1/6/11 |
| on january 31 2010 i was contacted by a rent a center meber saying that i had a 315 dollar credit (I rented a comp in the summer, and returned it later) saying that i can use that credit towards my next rental, I went in that night and picked out a 42inch tv they told me they had a new one in the back thy diliverd it on the third to my apartment i signed the contract at my apartment they told me that the credit would apply to my rental, long story short i went to make a early payment of 200 dollars today on the six thinking i could just pay it off early and they told me that the credit only applys to used items, I am very appaled that I was missled after signing the contract, the counter rep had a very bad attitude after i told her i just wanted to take it back and that maybe i should call back tomo when the person i spoke to was there, I dont understand how your company calls me at least twice a month asking for my biss, then gives me the worst customer service ever i live in oklahoma city and rented from a location 3931 N MACARTHUR BLVD, WARR ACRES,oklahoma city phone number is 405 495 7377 my name is Jesse Brecht I would love a supervisor to call me back on this problem 4054730521 |
| Jesse Brecht | 1/7/11 |
| I recived a call on december 31st around five pm from rent a center saying that they had some kind of sale and that i have a 315 dollar some odd credit from my last product i took back. I then proced to call the man back to ask if it can be applyed to another rental, he said yes I told him i was intrested in a 42in tv becuse i had been planing to buy one we told me that they have many in stock and to come that night to look, so of course i went in that eve around sixish to see what they had in stock, the guy who took my call was the person that helped me on the floor (this is the first problem) he told me the tv i liked they had in stock brand new in the back room so i said yes i would like that one (who wouldnt want new instead of used) so they planed delv for monday afternoon no paperwork that eve that was it, ok so monday comes they deliver it the man who set the tv up was gret very helpful etc we go over the paperwork ( i see noting about this "credit" ) i sined the paper work after asking about it ( the credit that is ) he said they have it on file at the store>>>anyway i went to make a payment on dec 6th around 12is one pm to the location (phone numbeer is 4054954377)3931 N MACARTHUR BLVD, WARR ACRES, OK 73122 i talked to a lady at that store and asked her about the credit (who ever she was she had a attitude the whole call) she said that only applys to used rentals and then proceds to ask me why dont i just keep it (but under the terms and agrement of the infromation i was given i want the new tv in my living room) she then asked me what the diffrence was between new and used ( thats just great customer service right there) just fyi I work in customer service if a customer is having a problem dont aruge with the customer just listen untill there done ok! Im just saying * its rude and its bad biss she then proceded to tell me i ne |
| Amanda D. | 1/7/11 |
| My husband and I went and rented a Whirlpool washer and dryer and decided on a flat screen tv with a stand as well. We had the TV and the appliances for several months. We feel back on payments because I had lost my job so we decided to give the TV back. After being 2 days late on a payment we started to get harrassed over the phone and they called our references and wanted to know where we were and the last time they saw us or if they could 3-way us! When we paid them they acted as if none of this occured. While we were in the store paying the bill they asked us if we wanted to get the Tv back. Why would they ask that when they threaten you after being 2 days late on a payment! We feel behind on a payment again for only a few days and they came to our house and pounded on our front. They knocked so hard that it broke the glass on our front door. This incident happened 3 months ago and they have yet to pay the claim and fix it!!!!! Rent A Center is a JOKE!!!!!!!!! |
| chyral reinhardt | 1/8/11 |
| I have never used a service that harassed a paying client! When requesting to come pick up the furniture I could not get any result! |
| RaeLynn | 1/11/11 |
I've been a customer for 15 years and I've been treated Iam now because Iam not
I've been a customer for 15 years but Iam done now. I have buy 26 iteams from them but no more. Iam not Spanish so I don't treated like the Spanish people do. Even through we live in U.S.A. not Mexico. There has been 10 managers since I started buying from them, shows how good they are work for or buy from. They have truly lost me a customer and also anybody else I can tell.
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| todd lynch | 12/29/10 |
| PALATINE'S RENT-A- CENTER IS A BIG TIME RIP OFF.THERE STUFF SUCK LIKE THERE COMPUTER'S.THE WORKERS ARE VERY RUDE.THEY ALL NEED TO GO .THEY GIVE AWAY FREE STUFF TO SOME PEOPLE AND NOT OTHERS.KATHY IS THE BIGGEST ONE TO DO NOTTING SHE DOES NOT HELP U WHEN U COME IN THE STORE SHE WALKS AWAY SHAKEING HER HEAD. DO SOME THING ABOUT YOUR STORE WORKERS |
| Latisha Boyd | 12/29/10 |
| I wouldn't recommend Rac to anybody they harrass your family.They dont want to work with you no matter how long you been renting from you.I've called because my money would be a day late or I lost my visa card.They act as if I was lieing.I even brought the envelop my new card that came in through ups.No one apolygized.Customers are not treated as customers.I told them to pick up the couch and washer so they would stop calling my family.The refrigator I've been paying for 3 months is almost paid off.I got a deposit on my card today but wont get it till tommorrow because the delay of christmas I have to worry about them coming to get it or harrasing me till tommorrw.They said I can complain to corp.but it proably wont change out of there own mouth!!!!! |
| taylor | 12/31/10 |
| i order a bed rm set yesterday they said they will be there at 5pm the same day they call me at 4 and say they cant make it so they should be here at my home at 10 its going on 12 pm and still not here this is beyond ridicilous i am so piss i have to go to work and im waiting on them |
| Monica | 12/29/10 |
| I have been a customer for 6 years. Recently I added a computer and TV to my account. I noticed that everytime I added a item, my payment due date changes. I get paid on the 15th and 30th of the month. From the beginning they were aware of this, I put it in my contract. How do you set a payment due on a holiday? This is a serious problem @ the Pacoima, California. I was told on the 15th of this month, in order to get my payment to the 3oth of this month, it will cost me 400.00 plus. My payment is 247.00. This payment was suppose to be paid on 12/25/2010. I was told to pay 200.00 more to carry it to the 30th of December. Someone is putting this extra money in their pockets. This is very unappropiate. |
| Kathern | 12/27/10 |
| I rented a kitchen set which was supposed to be brand new. Well when the manager himself brought it he scratched the thing causing the paint to chip off. I then returned that one to get another one. The second set was cheaper than the first but still I am paying the same as the first one. I also rented a X-Box game system which I was charged for 4 days that I didnt have it. I was told I had to pay upfront so that the store could ship it to the store i rented from. I wasnt given credit for the days I didnt have the system, I am very upset because I was setting up the game and the the cords were missing for the plug in!!! I also noticed there were roaches coming out of the system. I called them and complained, I told them I rented a game system not roaches, but they didnt care. Didnt offer anything for the hassle, but now theyre calling me wanting their payment!!!! Im going to that store again right now to give them a piece of my mind!! Do not rent from RENT A CENTER!!!!! They need to change their name to like RENT SOME ROACHES!!! :{ |
| unbelivable!!! | 12/16/10 |
| this is in response to really? well im so happy for you that you have had a great life where things dont happen such as deaths, loss of a job,decrease in your income, recession, ect. we all know that it is a rental place but the workers treat you horribly bad if yoyur a day late like i rented it from themm personally and now they cant feed thier families. i paid over the internet like i have for the past 4 months and it didnt go thru on thier end not mine. i got a confirmation number but they said they never recieved the payment but the card statement says it went thru,so so i deseve numerous calls, nasty people telling me i owe them money? in the real world things unfortunitly happen and if we all had money and outstanding credit would we be renting things at rent a center? |
| The Russells | 12/4/10 |
| WE JUST MOVED HERE FROM MEMPHIS TN. We picked up a couch and a fridge from RAC n hav ben callin,in makin our payments faithful. Mr. Juan was so nice when we came in. MY HUSBAND HAD 2 SWITCH JOBS. He explained the situation to the not so nice this around Juan. He accused us of trying to make him feel bad and bbringing up our kids like we asked for sum type of pity party. He knew the situation we never avoided the phone calls but if u happen to be unable to answer the phone 1 time your whole family knows your business before they can leave you a message. Said that he would let us bring in 1 weeks pay and the rest in the Tues of the following week. That was fine but he schedules the time to pay when my husband gets off which is 2 we only have 1 car so explain the time he gets off claim payment has 2 b in before 2 or someone wil be at the door. I ask will the driver except the payment he avoids the question and keeps repeating the 2 oclock rule. Just wana know y r u guys so rude. Where is the love? If a customer communicates with you why cant you work with'em. This store is in arlington tx. If u can help it by any means..........DO NOT GO TO RENT A CENTER! As the Waterboys mom would say," They are the DEBIL!" |
| John Hall | 12/8/10 |
| I have had nothing but trouble at the Edgewood MD, location for 1, 3years ago I ordered a bed room set witch never came, 3 weeks ago I get a 40in TV and have nothing but problems with it, I went into the store today to pay my bill and try to have the TV fixed and the MANAGER tells me in front of other people they dont want to do business with me Because I hung up on here well im sorry anyone who talks down to me or insults me on raises there voice on the phone with me will be hung up on I do beleive I pay the phone bill..And as for saying they dont want to do business I have a contract and no place in said contract does it say I must not hang up a phone nor talk in a rude manner as long as I py the bill I should be good..Im going to contact the consumer general here in Maryland cause the law states all signed statement are a binding contract must be honored as writen on contract..so the 4800,00 sale may just be a freebe after the courts are done thank you AND TRY Aarons rentals...... |
| Cat Millin | 12/11/10 |
| Too bad they don't have a "no star" option. We have been paying on a dinette set for 2 years and we have only 5 payment left at $15.00 a week. Because of harrasing tactics and abusive behavior by the store we purchased/rented the dinette from we asked to have our account transferred to the other store in the area. Today we get a call from the new store manager (buddies with the other area store manager)demanding an exact time that we will be in to pay our $15. My husband told Mike the manager that we would be in to pay it today as this is the day our payment is due. My husband asked him at what time does the store close. The manager proceeded to tell him that it doesn't matter what time the store closes he needed an EXACT time that we would be in to pay. Mind you we are not late and the payment is not due until the end of the day. So again my husband stated that we would be in before the store closes. The manager proceeded to rant that this was a BS answer and that my husband was trying to be argumentitive for not giving him an exact time. My husband again calmly stated that as we would be out shopping and would be meeting up with other people that we could not give him an exact time. Mike would not accept this reply and got very rude. As my husband just got out of the hospital late last evening I got on the phone and said my husband does not need this added stress today we told you we would be in today before closing. I also stated that we are not late and we have every right to go in at ANYTIME today to make the payment. Mike then rants that he demands all his customers give an exact time an it is store policy to call (and harras) people the day the payment is due to get a stop in time. The manager proceeded to threaten me with taking our dinette if we wanted to be argumentative. I told him in reply that no, they could not take it as we are not late in paying or behind on any payments. Mike then tells me that they can take back the dinette we have already payed almost completly off for any reason wether we are late or not and that we should read our contract. PLEASE beware people... you can make all your payments, you do NOT have to be late and they can still come and take your things. It's in their contract. DO NOT trust this company they are rip off artist. Whats worse is I just found out from a store employee that they had someone in the store looking for a dinette just like the one we have... seems to me they are trying to steal my payed for dinette right as our obligation is fullfilled to give to another unsuspecting customer while we lose out on all our payments. They will NOT get my dinette... I'll use it for firewood before I let them take it. |
| Willis Lee | 12/6/10 |
| I rented a bed room suit, living room suit, and flat screen tv from rent a center. And ive paid two thousand dollars on it but money is still owed...Im wondering if i can get in troube for not paying it. |
| Annette Fossett | 12/6/10 |
| I recently paid off a 50 inch tv after paying on it for 24 months. I got the extra warranty and 3 weeks after I paid it off the television went out. Now I am being told that because I didnt get the extended warranty 2 or 3 months before I paid off the television I must pay for the repairs. I will be contacting my attorney because even the csr I worked with did not know that I needed to pay for it so many months prior to my paying off the television. |
| Lisa J price | 11/30/10 |
| They sent the sheriff to my work place. I have been with them over 10 years. They do not practice good business practices. |
| Hubert Bohannon | 11/27/10 |
| I was at Black Friday sale and because a problem with the address, I wasted half the day waitting on the 50 in Tv. So after that I called and they said that the adress was wrong and it would be a couplle day to conferm the adress. Ask to be refunded and the computer was down. After waitting few mins, they said it could be 20 min if the computer come up. At this time I be back in a day or so. As leaving the one of the employees said in a smartass way have a nice. That is not a way to run a business. With Arron's up the rosd.I will never rent at RAC again not at Gladstone store. |
| Aja Williams | 11/28/10 |
| I purchased a flat screen TV from RAC. During the payment process, the TV is making a humming noise. Call the Bridgeport store to get it fixed. They came and took the TV back to the store and said they had to send it out for repair. In the meantime, I was trying to pay the TV off before my 90 days were up. It took 3 weeks for the TV to be fixed. They did give me a loaner TV during this time. When the TV came back to RAC the stand was broken.So now we have to wait to get that fixed. During that time I have now paid the TV off. They told me I had 30 after I got the TV back for any problems. Also was told to keep a warranty on it for a year @ $3.18 per month. So now the TV is returned to me a month an a half later. The cracked stand is fixed and the TV is still hummimg what I originally sent the TV in for. I am spinning my wheels with this TV and don't know what else to do HELP!!! |
| Aseelah Lee | 11/29/10 |
| RAC IS THE WORST BUSINESS EVER.... POOR CUSTOMER SERVICE AND VERY NASTY ATTITUDES...... I WILL NEVER RENT FROM THEM AGAIN |
| Reba Taylor | 11/29/10 |
| RAC, Marshall TX Promised me a fee turkey upon delivery of my dryer, big screen TV, and all-in-one computer. I paid $107 down and received no turkey, a dryer that doesn't dry, a big screen TV and a Ghetto-computer with no speakers. I've called several times, while maintaining my payments and they have promised on several ocassions to replace the computer with the one I'm suppose to be purchasing. Due to a cold and losing my voice, I had my sister-in-law call and speak the the manager, Michael and she point blank explained my problem and asked him what he as a manager was going to do about it since I'd been getting nothing but a run-around. He told my sister in-law he did not appreciate her being "firm" with him, When she asked him about some kind of credit for the non-existent computer he very rudely said "I just went over that with you!" She replied, "you can't speak to me that way" He replied, No-you don't speak to me that way, ever since you got on the phone with me you have been firm. I reported this to the Corporate Offices in Plano, TX and Terry Semon is suppose to contact me within 24-hrs about the Manager and his inappropriate people skills. After reading all of these comments, I don't feel like much will be done by Corporate, but we'll see. |
| Joyce&Curtis | 11/30/10 |
| RAC is the worst business ever poor customer service BAD ATTITUDES I have paid every penny I plan un giving them I wiill never buy nothing else from them. |
| Joyce&Curtis | 11/30/10 |
| RAC is the worst business I everseen.Poor customer service, BAD ATTITUDES I have paid every penny I plan on giving them and I wish they stop beeting on my dooe I have A lawyer that will be contacting them soon. I wiill never buy nothing else from them again. |
| Janiece Bowers | 11/30/10 |
| RAC has made a BIG mistake .Hulk Hogan is NOT the kind of person I want my children are anyone else in my family to be exposed to.It is hurting your ratings.I for one will never rent anything from U,because he is on your payroll.U should be ashamed of yourself for using him ,especially in x-mas ads. Your going to lose alot of business. Janiece Bowers |
| | 11/22/10 |
Rent A Center-
has great products and I like their financing. |
| JM | 11/23/10 |
Not only is RAC a terrible place for customers, it is also a terrible place to work! Unless you have no alternatives, do not work for RAC!!
|
| Victoria | 11/16/10 |
11/16/10
My name is Victoria. I'm from Elsa,tx and I was driving today down hwy 107. I was with my daughters and a rent a center van drives by me when I looked at the van there was a boy by the name of Marky not even an employee of the company throwing the bad finger at me and my daughters. (8 & 9 years old) I could read his lips. He was saying f**k you b***h over and over and the driver was dancing as he was driving. I felt so humiliated and embarrassed. I don't show my children this behavior and as a parent my daughters shouldn't of seen that. I cannot understand that rent a center being such a big company would allows this to happen. I tried calling the store to report it to the manager and all I got was the run around. I will never go to rent a center and try my best to ensure that my friends and family don't too. Very humiliating and unprofessional. |
| Michael C. Peters | 11/18/10 |
| I have been using Rent A Center for about 5 years now. When I had received in the mail a post card for your October 29 & 30, 2010 post card that said if went rented on one of those two dates, we would get four weeks free, we were excited since we needed a new sofa and love seat. I got a phone call the other day (2 weeks later) wanting to remind me that my payment was due! When I questioned them about the four free weeks, I was told that it did not inclued new products, just used ones. I read that post card front and back and never saw were it made any statement or reference to the fact that the item needed to be used. The rental agent/manager asked to see our card at the time of our setting up the agreement, because she said she had only heard about it, but did not see these ads! I have argued with the entire store now about my not paying them until the 6th week since I paid for 2 weeks and should get the four free weeks! At this rate it your company insist on charging me for that four weeks there is another rental place right next door to my employer, I will take my business to them from now on! I hate liers and cheats! And that is exactly what it feels like is going on here! |
| Jamie Ybarra | 11/15/10 |
| RAC is the worst company I have ever dealt with,they are liars and theives, I regret entering into a contract with them. I rented a living room set, first set was broken,they tried giving my another broken set than tried giving me the ugliest most hideous set to put in my house, they scratched my walls, even tho I asked them to come thru back door, salesman at store were not helpful at first till I filed a complaint than they finally ordered me a new set, which by the way is not much better, and from all the complaints i've heard it sounds like a manufacturer problem you would think they would just stop carrying that particular style, that may be my next complaint to Ashley furniture, seeing as everytime we sit on sofa for any period of time we get stiff necks. One of the biggest complaints is the day my payment is due (by the way, if payment is due on Monday I feel I have till midnight to make payment, since was not given specific time payment must be in) Their store employees Brighton, CO store, call every number I put down as a reference, although they never contacted one of these people as a reference they make it a habit to call every one of them, looking for me to make my payment, I have asked them time and time again NOT to call these people as is very embarrasing especially when my payment isnt even late yet! It's ridiculas! there is no reason to contact these people with my business, they have embarrased me so many times. I will NEVER enter into one of their stores again, nor will any family member, nor friends, nor co-worker, everyone now knows what bad business ethics RAC runs. I'm tired of these people and how they run a business and can't wait till I finish paying off my million dollar living room set, so I can be over this nightmare of doing business with them. I don't even like looking at the living room set as everytime I do it reminds me how I got screwed by rac. They Suck, beware! |
| curtisha holloway | 11/11/10 |
| I rented a sofa from rent a center in May 2010 but then I was having difficulty making the payments. I recieved harrasing phone calls from them until finally I told them to come pick it up. It took them 3 days to pick it up even after they harrassed me for 2 days. Then a few weeks later they called to me to say I was able to get something else since I had money on my account for the sofa. I really didn't want to deal with them any longer so they promised me a Brand new King mattress set still in the plastic. Well when they delivered it the box spring was not in any platic only the actual mattress. The plastic that was on the mattress was filled with large hole and the mattress was dirty. It's been a month and now I realize that the mattress has bed bugs. I wake up every morning with large swollen bites all over my body. At first I thought well maybe its just mosquitos But now it's cold outside and im still waking up with these bites on my body. I called the national customer service number at 800-422-8186 to find out what to do and had to leave a message on a bed bug complaint line. The voicemail says one business day and someone will contact me. we'll see. |
| Denise VanMeter | 11/8/10 |
I recently purchased a Refrigerator for 90 days same as cash. It had serious dents and scratches and that is why they had a lower price for 90 day SAC. The RAC Store is in Pinellas Park, Florida and the Manager is Mark. When the delivered the frige, they damaged my front door and didn't want to hook it up. I wanted to make sure it worked before they left. The water dispenser did not work and they were going to come back and fix it. Three days of not putting anything in the frige - had a cooler with ice and I had to call them back. A week later, I finally put my food in the frige and told them to get someone out there to fix it. They said it would have to be removed from the home. They sent the Assistant Manager but he didn't know anything about that frige. They were going to get back to me and never did. Between many phone calls - still no return call. I received calls about payment due - I told them I would be on the date it was due to pay it off as I was not weekly - I was 90 day SAC - I went in to make final payment of 150.00 and all of a sudden it was 285.00 owed... NO WAY.. They said I had to pay tax for three months. I did business with RAC about 20 years ago... I don't know what happened but RAC is no longer a good company to do business with. They do NOT stand behind their products, they do NOT follow through and I also had them lie to me.
Bottom Line- STAY AWAY FROM RENT-A-CENTER. It does not employee professional people and they are more like used car saleman - selling lemons and hiking up the price when you're ready to payoff. Now I have to spend my own money to fix the refrigerator which was promised worked / and then would fix. Shame on you Rent A Center, shame on you. |
| Eva | 11/6/10 |
| The people that work at rent a center are absolutely rude!!! Rent a center is a rip off, and the furniture is terrible. My husband and I recently decided to rent from the store in Glen Burnie MD. The furniture was to be delivered on a Friday between 3-6. The furniture never arrived. I called the store and someone told me that my furniture was on its way. No one ever showed up. The next day, I called the store, and I spoke with the manager. My couch arrived and my coffee tables were not delivered. I called the store and once more I was told that my tables were on their way. No one called, and no one showed up. Two weeks later the couch broke, and no one came to fix it. We continued to pay our payments on time, and my mother died, and we were unable to pay the furniture on time. A woman, who was absolutely rude, showed up at my house demanding payment for the furniture. We told her that she could take the furniture back. She informed us that we would need to contact the store. Two hours later she showed up again wanting to know why we did not call the store. Rent a Center is horrible, and the employees are morons. DO NOT RENT FROM THEM!!!!! |
| Rachel | 11/2/10 |
| I have been trying to get a new computer from this store in Kingsport Tennessee for awhile. When I got the computer it was not holding a charge and my mom got one also and it was doing the same thing we have both taken our computers back. Mom now has a refrigerator and it took them three weeks to bring it out and then they didn't know how to get it in the house or take it apart. Now they were suppose to bring her out a stove that has been order since September 17th 2010 and it is now November 02 2010 and they just brought her out a used stove for the second time and said that they didn't have one even ordered for her. What is the deal with this place I think they would take more pride in the customer that they have. However if you have gotten things repo'ed from they will bring you out any damn thing you want I guess we should let them take our stuff back and then get back then they will bring anything we want... |
| Hawkins | 11/5/10 |
| Me and my husband rented a washer and dryer paid on it for 3 months and my husband changed jobs, so we got 10 days behind when I called to make a payment of 20.00 which is our normal payment and told them I would catch the payment we were behind that weekend which was 3 days away, Josh said I can't take that payment I need the full amount or to schedule a pick up. My husband didn't get paid til Friday so I couldn't pay the full amount. So I scheduled a pick up and the day of the pick up they didn't make it on time and I went to work. In my opinion this company has no regard for human beings and do not care about a change in your life that may affect your payments and work with you to help catch up the late payments and to think you get 2 days behind and the harrassment starts. My husband is an over the road truck driver and makes good money so it would have been no problem to catch up the payment. These people make alot less and treat you as if you are the scum of the earth and disrespect you every chance they get, I wonder if one of the job qualifications is being able to bully and harass people for fun. It makes no sense for them to be this way when they get the product returned they have lost money on the product because of not working with you and then the product sits on their floor unrented for weeks or months if it is ever rented again, so why not work with people who intend to pay off their product. This company sounds to me like it needs to go out of business and be taken to court by everyone on this forum to pay for the harassment and for any and all damages to peoples property. |
| darrell | 11/3/10 |
| In 2008 i bought a bedroom set from rac with no problems. 20,in 2009 i bougth a flat screen and after 11 months of payments i got 2 days behind on my payment. I pay 75 but only had 50..i was told to have the other 25 by 5:30 . But they brag about how good of a customer i am. Never again! |
| beverly | 10/26/10 |
| this company has the worst customer service in the world. i rented a washer and dryer stackable from them back in april of this year. paid all payments on time and at the last of august i had to go to north carolina because my mother became critically ill, while i was gone i had a friend feeding and walking my dogs because i couldn't leave them with no one to care for them. while i was in icu with my mom, j.j. and daniel from my local rentacenter in cartersville ga. called me, over and over, and my friends no less than eight times daily. i could not receive nor make calls from this icu area (evidentally it causes problems with their equipment) i would go outside to get some fresh air or something to eat and my phone would start buzzing with all the calls from this store. i told these young men that i would be back around the first of sept and they would be payed, didn't matter, they kept calling the hospital, my friends refused to take their calls anymore, one in particular because he said they made threats to break into my home, which would have been bad news since there is a pit bull confined in that laundry room. the day i pulled up to the funeral home to take care of arrangements for my mom, i was sitting in the car waiting for my brother,as he had to come down from maine, but he was her executor and he had the policies for the funeral home. so i am sitting there and j.j calls me, i went off on him, i said you know my mom is dying, well now i am making plans for her funeral and i am sitting in front of the funeral home waiting for my brother to arrive. he never said okay, i am sorry, only when are you going to pay me? i told him since he had harrassed me and everyone i knew that i would try to fly back down here and then go back up to n.c. to help my brother. i did not get to come back, his co worker daniel actually called me two minutes after i spoke to j.j. and i said you f'ing idiot, i am in a funeral home and i just spoke to your co worker j.j. he said oh, i didn't know and i said maybe you people should compare notes, this company had lied to me since the first day, i was told i was getting a new unit, it was a filthy unit with stagnant water standing in it, the lint filter had never been clean and there was no hardware to put the rails together to stack the dryer above the washer and no vent work for the dryer. i called derrick knowles at the local cartersville store and he said oh, i did promise you a new unit, i will get one out of the back right now, when i originally ordered this unit, he told me they didn't have any of these units and he didn't keep them in the store. i caught him in a big lie. by the way, i was standing at the gravesite during the services and daniel called me again, i stepped back out of earshot of the family, friends etc and promised him that when i got home he would--for all the harrassment i had been through that he would have a thirty to forty five minute window to get to my home, meet up with a friend that could get in and get his f'ing machines, as i was over it. i told him he better be on time because i was leaving out to return to my mom;s to tie up the various loose ends one has to deal with in this sort of thing. they didn't show, after driving me and my family and friends crazy with the multitude of calls, he couldn't show on time. my friends and family started refusing their calls and said they would never use them, nor would they recommend this company. i just got a call from my neighbors, one next door, one in the apt behind my home. mr. knowles went to their homes questioning them about me. they said he was walking around my house saying i know you are in there, he was screaming this and they say he was yelling, i know you are home, i ain't leaving, i will break into this house etc. they said he sat in my driveway and just held down the horn until one of them told him that they were going to call the police. rentacenter also called the police to my house and told the neighbors he was going to get them break into my house. my neighbors are pissed, this company did not score any points from this neighborhood, they showed their true ghetto thug attitudes. the last time daniel called me at the gravesite, i told him that i would have a friend go in and break the unit down, mr. knowles was scared to death of my pit bull, so i had a man bring some tools over, and asked if he would take the unit out of my home with a piano dolley that i would leave on the porch, i carefully wrapped the unit with that plastic that you put on the floors to protect them when you paint. they were wrapped, taped up, there was a note on the washer that the two lowest cycles do not work and i asked my friend to leave them on the dolley as it would be easier for the guys to roll it to their truck and onto their lift. i asked that they leave the dolley, they took this machine and my piano dolley, which was not returned. they had men calling me from the dalton ga. and calhoun ga stores to threaten me. one neighbor told them to leave or he would call the police. the police did come, but i think that is was mr. derrick knowles that called them. i asked my neighbor to see if they left any paperwork for me and he said he would check and call me back. call back said no, he said they were walking around looking in my windows, trying to break the glass on my storm doors. my front door is locked from the inside as it does not have a key for the lock, so the storm door will not open and you couldn't get the house door open unless you were on the inside. he said he thought they were going to break my back door, it my storm door doesn't lock but the door to the laundry area has a full face glass door. he told my neighbor if he could get in he was going to, as i said there is a pit bull in that room. i was told he was trying hard to antagonize her, she was trained to protect her people and her home. i think they came and took the machine, and my piano dolley and have done something with it and think they can pull one over on me because i couldn't be here. my neighbors are calling me now, i told them to call the police if he shows again, he is not going to break into my home for something that i told them to come get, they didn't and i had to leave it next to my car, i left my car covered since i flew, it was covered and the machine was right next to it, also covered. i had already talked with an investigative news reporter in our area to expose this store for what it is and how they operate. so they need to figure out which one of them took it home or sold it and get off of my back. beverly coombs |
| Karen Duff | 10/25/10 |
| This is the worst company a person could possibly rent from! Don't do it. Either go without ot find something used. The complaints from others on this website are completely on target. I have had the same probledms with RENT A CENTER in Connersville, Indiana. The employees talk down to you if you are one day late. I have been called up to eight times per day being only one day late. I called corporate and found out what their policies are regarding these phone calls. I was told that the stores cannot call more than three times and they can only leave one message. To all of you with complaints call corporate and ask for policies and procedures. They have to tell you what they are. I am a thirty year employee in management and customer service and I knew what I could do. Call the police if they show up at your door. They have no right to come to your prpoerty and you can have them removed. Also, if you rent an item that cost $1300 approx. money you will pay a total of $3000.00 for it. I rented due to the fact I am disabled and cannot go up or down stairs repeatably to do laundry. I am discontinuing Rent A Center and I am finding something used. This company is pathetic. Looks like Majic Johnson (he owns Rent A Center for those of you who do not know this) could do a whole lot better in the complaint department of his company. This company caters to those of us who do not have funds to buy at one time. With the econom,y the way it is looks like this would not be allowed to happen. Guess Majic just gets rich off of the poor. Where is Robin Hood when you need him? |
| pamela m | 10/25/10 |
| never ever buy from rac because i am a new customer in this town of fuquay-varina,nc and i am renting a dryer never been late on my payments, and because rac can't want until this friday t get my payment of $13.00 they want to come and pick up the dryer, listen folks never go to rent-a-center they are TERRIBLE PEOPLE. |
| Rob C | 10/11/10 |
| I rent a bed from the Blue Springs MO store, I work long hours and some weekends. Sometimes I do not make it to the store when THEY like me to get there but I always make my payments. I was working out of the area this past weekend. When I retreived my messages, A rep from rent a center called to remind me my payment was due and didn't realize that he was still recording a message which at that point he called me a F!@#en Looser. Very poor service and for him to pass judgment on me like that is unacceptable. |
| Margaret Thomas | 10/8/10 |
| Rent a Center in foley alabama was great. Hope the manager was a peach.I'm not to sure about this one in springfield,oregon.They don't call when they are running late,then can't even remember your name.and why did i have to pay a week ahead to get on a delivery list?this is crazy. |
| Nya Calhoun | 9/24/10 |
| Just left RAC due to the Mgr (Elliot) and the asst mgr gave me the incorrect quote on my account again as usual. The store mgr (Elliot) left a message on my husband cell phone stating that if I didn't make my pymt for this 2 week period and an additional week they could no longer accept my payments from me. Now, I've had my stove since June of this year only been late 3 times (payment due on Monday make payment on Friday along with late fee)so it's not like, I'm 14 days or stealing there merchandise and I make my pymts and all. However, this particualar day just wasn't good because we go through this every two weeks with a reminder of calls prior to my payment date. Another thing is that the asst store mgr forged my signature on the approved application which was brought to the store mgr attention and all he could say was he didn't think, I mind. Today just really brought me to another level. The Mgr (Elliot) told me if, I was going to tell the story make sure I get it right and that people like me only come to RAC because we can't go anywhere else. He came from behind the counter to proceed to say that we will come to your house and get the merchandise and I told him he could but when he does the police would be waiting to escort him from my residence and at that point have since then contacted the Corporate office in regards to this compliant and also filed a compliant at the local police department. |
| Misty Peloquin | 9/21/10 |
| They suck!!! I have been a customer since 99 and have paid off 5 things , they like to bug you if you are a day late things happen people!! they are trying to take money anyway they can .Iam 2 days late, and getting phone calls. saying that i have to pay 2 weeks or they are coming to get it!! |
| josh avery | 9/21/10 |
| they suck i have been waiting for 3mos for my new liveing room to come in when they came with the first one they riped it and thewy said oh sry when i told them to come around the house in to the big door they siad no that menas we have to walk i will not make a payment till i get me new set |
| Barbara Anaya | 5/10/10 |
| Lodi CA sucks and does not stand behind their word or product. My damaged frontroom set is still not taken care of after many broken promises and numerous phone calls. Yet I payed 90 days same as cash last July (2010) |
| timothy hames | 5/10/10 |
| Hi, I've been a customer with rent a center for quite some time nowhere in the charlotte north carolina area east way dr store.As a customer I have been cheated not once but twice out of this store over the last year!!First to get the account they lied to get customers in saying they will only have to pay 52 weeks on the item(s),and once you get to the 52 weeks and you find out you have even more payments they put it on we changed managers ,we combined stores etc. now that i've passed not only the 52 weeks promised but down to what they call the last 5 payments I've been paying 142$ for the pass 3 weeks and the store manager Rick is very aware of that saying only 13 go towards what i'm paying for which is now 34 $week Lets be remindful my oringinal bill started at 3 maybe 4 thousand dollars now since i'm down to this my money doesn't count anymore I feel as if they have been getting over all along on hard working citizens this is worst than dominoes pizza putting boggers on people food!This is not only my last time ever dealing with this compamy but anyone that I come into contact with should be aware of this company and its tactics and stir clear them.This should be posted on you tube as well beating people out of there money with a smile! How sad for a corp. giant to do such tactics |
| Amber | 5/13/10 |
| I've also had a bad experience with RAC. I rented a washer and dryer and when they came to drop it off they did not have the electrical cord or hose for the dryer. One of the delivery men told me he would come back later that night around 7:30 and bring the items and when he showed up later he only had the electrical cord which did not fit the wall plug in. I then had to go to Home Depot that night and get the items myself. I spent 29.90 for the items and told RAC over the phone how much I spent and I was told that I didn't need to bring the receipt in, that they would deduct the amount over the phone when my bill was due. When it came time to pay my bill I spoke with a different associate other then the one that told me not to bring the receipt in and was told I needed to bring the receipt in. I was in another state at the time so I was not able to bring it in and Alicia the store manager would not deduct the amount until she saw the receipt. She could have taken the 29.90 off my bill that day and just had me bring the receipt in later when I got back into town but she obviously didn't have a manageing skills. I was so upset from the situation I had them come and pick up the washer and dryer. When I asked for corporate phone number they just gave me a number to the District Manager who I found out later was rumored to be close to Alicia the store manager. I talked with the District Manager and he didn't seem to care to do anything about Alicia who was the reason why I sent the washer and dryer back nor did he offer any of my money back that I had to spend for the parts for the dryer. This was the first time I ever did business with RAC and it will be the last......... |
| Lisa | 5/17/10 |
| Threatened over the phone by store manager saying they were going to come with the police . Not a good business person. I am no longer a customer |
| ELISEO RUELAS | 6/3/10 |
| IM GOING THROUGH the last stages of my payments and i asked how much i owed on it the rep told me 600 so i started paying two weeks each time. for 1 month wich is two payments of 65 dollars wich came out to 130 i just recently made anothr two eek payment of 65dollars wich brought it to 195 as of now they said i owed 580. what blows my mind is how after 3 double payments with my bill at 600 my bill is 580 meaning only 20 dollars made it there from 195 tht doesnt seem right to me seems like someone is stealing not only from me but fomm coorporate also.3226 e mcdowell rd. phoenix az 85008 manager (Manny) they told me down to go down and re do my contract sounds like theyre tryn to cover it up to me so here i am waiting on a phone call from john kayle i just need this to get resolved thx |
| Charla Medley | 9/7/10 |
| One star is too many, for this company on its customer satisfaction. In todays world many companys are finding that the information age takes a different aproach. A good customer base is return customers. Yet some do not think that return customers are worth working to keep. The late charges are the penitally you pay for being late. Where does a company stand when that is not enough? How inportant is customers? This is one company that needs to answer this question. There are so many rental store out there, that they can be replaced so easy! |
| | 9/8/10 |
| its r job u idots we have familys.it aint are fault you r lazy and cnt pay ur bill hello its like renting a apt. you dont pay for it you lose i dummys |
| Priscilla Garza | 9/8/10 |
| Well my problem is that i got a refrigerator,stove and labtop I have been a customer since March of this year well there was a accident about two months and i lost my 6yrs son I dont want them to take my stuff im trying to catch up im single i had to pay for his furneal i just need time please please is there anything u can do to help I live in houston tx and i took the item out of the Monroe, houston my email priscillagarza18@yahoo.com thank u for taking the time out to here and i hope u can help me |
| Meghan | 9/15/10 |
| I have a washer dryer and couch from RAC. 2 weeks ago I had a death in the family I told them I would come in as soon as I got into town, Knowing this they still called me EVERYDAY reminding me that I have to come in. Like I forgot! These people are so rude!!! Then they knocked on my front door, my 11 year old daughter answered and the guy told her I want a payment of I am taking the stuff. ARE YOU KIDDING ME????? She is 11 years old! I have now posted a sign on my front door warnign them that I have a Large Guard Dog and if she attacks one of them because they keep tormenting her by knocking and banging on my door or making my children scared I will not be held responsible. Let them come again and they will have a 75 pound pregnant pit bull in there face. I am done with this company |
| Michelle | 9/15/10 |
| DONT EVER BUY FROM ANY RENT-A-CENTER.... THEY LIE JUST TO GET YOUR BUSINESS |
| linda jackson | 9/18/10 |
| i am writting to you to let you know that,i have been making payments on my dinette set,and when i called them mable two or three weeks ago,and asked them what was my balance,and they yold me six hundred and something,it is still the same as when i purchased the item,so where is my money going to,certaintly not on my bill,and when i make a two week payment,they still calling me for another paymenti dont know whats going on,but i am not making another payment until this issue is resolve so either give me all of my money back,or ajust my bill,so i can be back on the right track,o love your prducts,and i always go back for more,i am a loyal customer,i went online and read so many bad bad reviews on (rac),complaints,harrasments,threats,let alone the verbal abuse,so far i havent had any of those things happen to me and i'm not gonna start that either,so please resolve this matter,thank you a loyal customer. |
| Robin J. | 9/18/10 |
| The last week of July I had phoned RAC and I had asked them if they had a bed that I had seen online in stock. The store Manager stated that they did and that she could have it out to my home on that coming Thursday. Well, Thursday came and went. The following morning I was told that they were short staffed that it would be delivered on Saturday. Saturday came and went. Closed Sunday. Monday, I was told, "Oh! we did not deliver it because you have to pay one week up front". Odd how the STORE MANAGER did not tell me this during my initial call. Okay, I will do better I will pay you three weeks. On top of this they were doing a promo where I have received a week free. So this makes 4 weeks settled without the product in hand. Now I am told that the bed that they had that would have been delivered has been sold. BUT! they have found me one in FT Myers. They are going to pick that one up and deliver it to me. SURPRISE! Not delivered. That one was sold. They will call me when they find one. KEEP IN MIND THEY HAVE MY MONEY!!! A few days pass and I call the store as anyone would do when they have paid for something that they have not received. They found one in LEHIGH ACRES. They are going to get and bring it to me. SURPRISE! Not delivered. That one has no rails. BUT! No fear they can order me one BUT! it will take a good 6 plus weeks. AGAIN, keep in mind they have my money! Now we are on two weeks after my request for this bed and I do not have the product. Now I am told that they can give me one to use while I am waiting on the ordered one. I told what I did not want relative to what they brought me. NO leather on the bed and NO USED MATTRESSES. SURPRISE!!! Leather on the bed and used mattresses....I SENT IT BACK! They STILL HAVE MY MONEY and I STILL HAVE NO PRODUCT!! Now I get this call from RAC to tell me that I am due on my PC today. RAC has over a $100.00 of mine for a product that they are not getting to me and they have the nerve to phone me about this!!! am I late? NO! But RAC likes to call you on the day that you are due oh, like 19 times in one day all, all logged into my cell!! Now back to the bed. I receive a phone call that they have found one and that they are going to deliver it. SURPRISE. NOT DELIVERED. I call the store and speak to the STORE MANAGER and was told they were suppose to call you as it was getting late and they could not bring it to me that day but will be there tomorrow. SURPRISE no one called. She said well I will give you two weeks on your pc for the problem. Great. Now the bed comes, they leave. THREE WEEKS AFTER MY REQUEST. Now, I get this phone call that first week of having the bed; YOU OWE ON THE BED!! WHAT???? I paid three weeks in advance and was given one free week. I have not had it a full week and I owe on it. Someone did not put it in the PC. Now the following week CALL again!! You owe on the bed...you are kidding me right? I DO NOT OWE on the bed, again, I now have three weeks left until my next payment (for the record they called my cell 8 times that day). Now Monday rolls around they call again! You owe on the bed!!! Now I call and speak to the store manager, oh I will have to look at the account. WHAT? The next week comes. SAME THING, relentless phone calls. Now I am on the third week of having the bed. I come home from work to a note on my door from RAC saying "sorry we missed you". So now I call the store and get the Store Manager; because you owe on the bed. This went back and forth. She could not tell me when they delivered the bed they have no record. How about starting with the paper that I had signed when it was delivered with my name and date which they did NOT copy me on and cannot find! Now I tried for three days to call the district manager. I am told that she tried to call me back. We have a conversation. Sje was stating well you owe and we gave you three weeks free....!!! Okay AMERICA do the math: If I have the bed for three weeks. I paid three weeks on my credit card (I have a record), they gave me an initial free week due to a promo, and the district manager claims that she gave me three weeks, HOW DO I OWE, hell, I should be in the good for another how many weeks? Now, on the same day of the conversation with the district manager stating to pay on 9/18 today (even though I know she is screwing me), a letter is sent to me from RAC that it is serious matter blah blah. I call the district manager re: this letter. She never calls me back. Now today rolls around I call the store to make a payment on my pc which I do need to pay and on the bed, (even though they are cheating me). She puts me on hold and another employee who is told that my son in law will stop by the store today to make payment. Then a brief conversation is had with with this employee who said that they are charging me from the date of my request and not the delivery date. So now I tell him to look at the date that it was delivered and do the math from there. He said he could not as no one logged it into the PC. So I said look at my paperwork as I dated it next to my signature on the deliver date. He said he would research it. Moving forward, again I told him that someone would be in today. An hour later RAC calls. Are you going to pay on your account? I have now filed a complaint with the BBB, will be filing a complaint with the Florida States Attorneys Office, and will be filing civil charges on Monday morning. BEWARE PEOPLE......RAC not only steals from it's customers, it hinders and harasses them as well. They are predators!!! |
| Ray | 9/12/10 |
I ordered some items from Rent A Center in Bradenton Florida. I paid with a credit card IN ADVANCE for the furniture. I changed my mind before it was delivered and called the store manager Joe for a refund. He told me they don't do refunds and would hold on to the money until I decided to rent something. He claims that on the 2nd line of the rental agreement that there are no refunds and that the satisfaction guarantee does not apply to me since I did not have anything deliverd. This sounds illegal. Is there a DM I can call or should I just call my credit card company?
Ray, Bradenton Florida
raykj07@gmail.com |
| Pamela L | 9/13/10 |
| I am also not a satisfied customer!!!! How do I complain to the Corporate Office then??? I think the people goes to RAC school on how to CON the customers out of their money. People should contact CONSUMER AFFAIRS about this CORPORATE OFFICE I know I am!!!! I live in Ca and thats who I will be going through!!! |
| tashia lawson | 9/13/10 |
| rent a center has bed bugs!!!! |
| Frank Caffrey | 6/11/10 |
| I have had poor service with the employees that work at rent a center located in Keyser/New Creek West Virginia. The employee just entered my home without permission or even a knock at the door. The verbal abuse that I have recieved was also insulting to me and my family, and it was also inappropriate. I was very polite to the man even though I took the verbal abuse. I believe that I deserve an appology for the RAC employee's actions. Management and the perticular employee owes me and my wife an appology. It wasn't necessary for me to indure that kind of behavior. For more details please contact me at (cell) 304-209-9830. |
| Sandra Rader | 6/15/10 |
| I'm still waiting on my bed rails since February. When they came out to put up my bed the employee broke my wood railings. When they called to the store to talk to the Manager he told them they did not make them any longer. So I sleep on a mattress on the floor. Really nice when your four months pregnant. They have no problem asking for thier payment but when I ask for the railings they blow me off. The store that I am dealing with is in Noblesville Indiana 317-773-7726. Wheres my BED!!!!!!!!!!!!! |
| shannan | 6/15/10 |
| Wating on a washer to be delivered. It was supposed to be here at 7pm.It is now 10:30pm and have not received a phone call.The # that I have just rings and rings.If they ever get here I am telling them to take it back and I will be in tomorrow to get my money back!! |
| Toni Hengy | 6/21/10 |
| They hound you if you are a day late on the payment!They call your cell phone, work phone and parents phones and they have literally walked into my house when i was not home! i went into the store and gave them a large sum of money to pay off one of the two things i rented and the didn't do it how i asked they just made payment till after the 90 days, screwing me basically making me pay triple what i was supposed to. there is more but either way i would never ever deal with this company again!!! |
| Karen Rice | 6/21/10 |
| Back in 2006 i started renting from rent a center i had a bedroom set, a computer, a big screen tv paid every month faithfuly for a year and a half, oh and my payment was 600 a month but i never missed one no was a good and loyal customer loved you guys and recommended you to any one! Well April 2008 my mother passed she had no insurance it was a sudden death she was only 54 a stroke and she is gone. Well 2 yes 2 days after her death you guys came and took everything back with no apologizes of my mothers death! So heartless and cold you guys were. Well i tried getting my stuff back since i thought after paying on aeverything for a year and a half i could pick up where i left off i mean after all that is how Ray explained it to me when he convinced me to become a customer. I called about the TV asked how many more months and they said 18 months well thats not letting me pickup where i left off! But i found out from co workers that they where given vouchers when they couldnt pay there stuff and where only customers for 6 months. Why did i get treated so horrible by such a company i was so loyal to, can some one please answer that for me, please! |
| sheri peery | 8/24/10 |
| i need a supervisor to call me on a matter of the store in rosenberg will not work with me on mjy payments 9793588189 |
| Pat Elizares | 7/28/10 |
I purchased a living room set from your Dillingham location here in Honolulu in March and had it delivered on 3/6/10.
Not to mention problems that I encountered with that store regarding a replacement cover that was to have been provided after numerous telephone calls, I now have a problem with "bed bugs" that have been located in the love-seat and sofa. I can't even begin to tell you about all the bites that I began having which I initially thought was hives because that is the appearance that it takes on. After doctor's visits and still not being able to determine what was causing the hives, my son who was away and just returned home started having those same red and raised hive-like bumps on his back and legs.
Well, this morning for whatever reason, I finally looked at the cushions and found several "adult" crawlers and I now know that this is the culprit.
I am having an exterminator come out to spray the furniture and my living area and it is costing me $250 plus tax to have this done.
I spoke with Scott this morning at 9:32am and had to call him back at 4:03pm to ask if he had spoken with the manager, Darryl. He then goes on to say that Darryl was not in today and there was nothing that he could do. I was pretty upset over the fact that Scott didn't think that it was important enough to call me earlier to explain that Darryl was not going to be in the office so I ended up having to call him to find out what was going on.
Scott also told me that they would not take the furniture back and I told him I was not asking for that but to at least pay for the exterminator's services. He quickly responded with "attitude" that there was nothing that he could do about the situation at which time I told him that I did not appreciate his tone with me.
I would appreciate some response to my dilemma as this problem is seriously grossing me out.
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| kaci | 8/3/10 |
| we have been previous customer over the years and paid things off now we trying to rent and have washer/ dryer set we dont get paid til thursday just made payment last friday it hasnt been full week wont let us pay thursday or add late fee said they have pickup was very rude nasty and hateful they put rent a center at bad name and company |
| really? | 8/17/10 |
Filing a new complaint about
Really? Are you all serious? If you went into a RentACenter and rented any merchandise yo u signed a 4-6 page agreement. In the agreement you signed it clearly states your rate, term and 90 days same as cash amount. It is worded simply so even an *** could understand it if they took the time to read it. In that agreement it explains that there is no grace period and payments are to be made on or before the due date. It goes on to explain the REINSTATEMENT policy which states that if you are unable to pay your payment on time you have the option to return the merchandise and then reinstate the agreement and rerent the merchandise WHERE YOU LEFT OFF without loosing the money you have put in. This is a RENTAL agreement people. You are RENTING the merchandise. If you violate your agreement by not paying your bill on time, avoiding the phone calls, refusing to return the merchandise (which is what you agreed to when you signed the agreement) your agreement becomes void and then...guess what...you didnt hold up your end of the deal and therefore Rentacenter doesnt have to hold up their end either. Those of you posting complaints about phone calls or picking up the unpaid for merchandise or people knocking on your door could have avoided all of that by keeping your agreement, the one you signed. So I will ask one more time....Are you serious? |
| R.W. | 7/15/10 |
| In my city I had rented a washer and dryer. The dryer did not work the first month. I had called during this month on several occasions to report the dryer did not work. Finally a month later I spoke with the store manger and I let him here it for his self that the dryer did not work. He said he will send someone over with a loaner. A week later they returned the dryer. I was still having the same problem with the dryer. I called and spoke with the manger again as well. I told that the dryer still did not work. He then said I will send Whirlpool to fix it. I had to wait a whole week for whirlpool to show up at my house. Meanwhile I am still paying for the dryer. So I was unable to use it during the week that I payed for. Whirlpool arrived and they told me that the dryer was no good it was going to go any minute. He said the belt was weak and it would break soon. He said I need to contact RAC to get another dryer. He did as much as he could do at that moment. The dryer started to work again but only for a week.I called rac again and told them I needed a new dryer. They said they will send me another one. A week later they found me a dryer but this dryer did not work it had worked on one setting.They then tried to argue me down saying that I was crazy there is nothing wrong with that dryer. That another customer had it. They said there was something wrong with my line. A week later they had brought another dryer. But before they brought it in they checked the other dryer and said it works well. I said yes on one setting at first the man tried to argue with me. Then he said when he dose a diagnostic on it and it dose work he would be mad. I said I need a new dryer bottom line. So he removed the dryer and gave me another one. In which it worked well. I spoke with an employee at the store and asked if they could accommodate me for the money I payed for time I was unable to use the dryer. He said I will see if I can give you a couple of days. They refuse to accommodate me for the time that I was unable to use the dryer. I spoke with the store manger and he said he dose not give accommodations to customers. In the mean time I had several late fees because of the long wait. I would pay them when the work was completed. They refuse to erase the late charges or accommodate me for the loss of time. When I pay this off I will never go to RAC again. This place is located in Pittsburgh pa. |
| michael harp | 7/15/10 |
I've been buying stuff from rent a center for 6 years, never missed a payment. I lost my job and tryed to return a lap top, they would not take it back cause it was almost paid for, said they wood work it out with me. well I got 2 weeks behind and the sorry son of bit---- filed charges on me for theft. the thing is the lap top is 3 years old when they sold it to me for 1,500.00 been paying on it for 9 months. don't let this happen to you, there sorry as hell and crooks. Rent-A-Center
333 SW WILSHIRE, SUITE #H
BURLESON, TX 76028
(817) 295-0515 |
| Lois Anderson | 7/20/10 |
| I've been with the company for a while now. I made my payments on time, and when I didn't it was something financial happening or medical. As of lately, I found out that my husband has cancer and had to have surgery. I explained it to the manager at RAC in LaPlace, Louisiana. While I was in the hospital with him I was told by my references that numerous calls were made to them inquiring about my wherabouts, and RAC was told the same thing I told them. Afterwards, they made several visits to my house knocking on windows, and I don't think that was very nice. I would never lie to them about something like that. My husband is the only one that works in the house, so my payments depend on him. He will be out of work for a while. I am almost finish paying for my sofa, and the only other thing I have is a computer. Please try and work something out with me? If not, let me know how much I need to Pay out the sofa, and I'll just have to return the computer. Thank You. |
| Dan Hill | 7/22/10 |
| I knew from the start that rent-a-center was a high profit company. I have purchased from for over 10 years. Over the last 2-3 yrs. getting fixes or returns has been outright torture. And once you start paying on something, you dont want to loose that money by returning it... |
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