1 Sylvan Way Parsippany, NJ 07054
(973)428-9700
Reviews For Ramada Franchise Systems, Inc Corporate Office
Eugene gann  | 5/8/12 |
| One star is to good of a rating for this hotel it should be a -10 stars After reading these ratings, evidently Ramada does not care about its reputation to let any run down hotel use its name, I also stayed at a bug infested, nasty, trashy and run down Ramada Inn in Elk City Oklahoma and I will never ever stay another one again | |
| Betty Turner | 5/16/12 |
| We stayed At Ramada Inn in Clinton, Oklahoma. We thought Ramada Inn's were a nice place to stay. How wrong we were. The Clinton, Ok. Ramada Inn room was dirty, the lock on the door was broken, the towels looked like they had not been washed. The two clerks at the desk talked in their native India language and not accommodating. The two could speak English but chose to ignore the courtesy of speaking in English. We will never again stay at a Ramada Inn. Shame on headquarters of Romada Inns for allowing this to happen. Do you ever inspect your facilities??? | |
| Ana Cornejo | 5/17/12 |
| We stayed at Ramada Vallejo on May the 11 and 12 for Womens Conference. The room Ramada gave us hade mud in the bathtub and was very sticky. I called the front desk they say they were going to fix the problem but we where in a rush so we left. When we came back at 12, the tub was still the same and there was roches also. We didn't stayed there for the night. We sleep at the other room witch was a little beter then ours. We havent got our money back yet but we did pay full amount for a dirty room wich we didnt sleep on. | |
| Dawn K | 5/1/12 |
| Stayed at the Ramada in Columbus Ohio, for one evening prior to a Volleyball Game. We checked in and then discovered that the hotel was undergoing some remodeling. Not a big deal, it was mainly the hallways. It wasn't pretty, but I can accept that. Went out and returned in the evening. Then discover that the toilet wont flush. Since it was late we decided to live with that too. Put the kids snacks in the frig and went to bed. At 3:00 in the am, we were awaken to screaming, called the front desk. Evening manager came and walked the hall said he wasn't sure where it was coming from. At this time we discoved that the Confrence conference room, which was right across from my room was full of people. When I spoke to the manager, finally two full days later, he said NO, that room was locked and closed at 11:00. Well, that was not so!!! He can ask the evening manager who stood there and watched people coming in and out. That was what had kept us up was the slamming of the door as people went in and out of that room. The purpose of the hotel stay was to get a good night sleep instead of driving during the early am. Well, instead we were kept awake by the noise. In the am we then found that the refrigerator was not working. So the milk that we had purchased was totally spoiled. Told all this to the front desk and they took $20.00 off the bill. to . I told her that was not exceptable but she was not authorized to do anything more. Wait all day Sunday and Monday for a call. Manager called Tuesday and said there was nothing more they can do. I guess it's not important to satisfy their customers at this hotel. Also could not eat the breakfast in the am, the area was so dirty!! DONT STAY THERE!!! Terrible Service and terrible management. | |
| Cathryn Larsen | 4/6/12 |
| We chose to stay at a Ramada Inn because of their reputation and our past good experiences with them. On March 18 we stayed at a Ramada Inn in Florence, SC and during the night our van was entered by breaking the side window. Items of personal value were stolen. The assistant manager gave my husband a broom and dustpan to clean up the broken glass (really kind, don't you think?) I was asked to fill out an incident report, why? Nothing ever came of it. Later we found out another vehicle had been entered, at a nearby motel, and a laptop stolen. While I'm glad the thieves didn't get any personal information from us, I wonder what Ramada and the local police are doing to prevent this type of thing from happening over and over. (That person got a full refund of his charge for the night, a pitiful compensation, in my opinion!) To date, I haven't received ANY communication from the management of the motel we stayed at. Ramada Inn Corporate told me if the management doesn't respond in a satisfactory way by March 30th, they would take over, now they're balking at that. While I understand the motels are locally owned and the individual owners have control over the day-to-day operations, Ramada is allowing them the use of their name and they should be interested in protecting their reputation. The Sheriff's department said it's a bad area, happens all the time in that area. They say they don't even patrol there unless they have two officers in the squad car. I keep hearing what a "valued customer" I am but I sure don't feel like it! | |
| Jodi | 2/15/12 |
| I am sure that these comments/complaints are not read...but I need to rant some more until I am HEARD! My complaint is with the Akron City Center Ramada Plaza Hotel in Akron, OH. The hotel was recently franchised with Ramada from a private owner and was previously franchised by the Radison. My husband and I have been going to this hotel every year for Valentine's Day for almost 17 years. We usually do the package where dinner is included with wine and jacuzzi room, w/ breakfast usually included but for some reason it was not this year....but was still the same price. We usually stay 2 nights. When checking in the lady was extremely rude! Once we got into our room...the room was disgustingly filthy and the jacuzzi needed to be scrubbed out before we could even use it. We were never called during the week to set up dinner reservations and after arriving they took 2 hours to set up a time...we came into the restaurant at the exact resv time with NO ONE to be found! It took them 2 hours to get us our dinner! Then we were told by the barmaid that they were not serving breakfast in the morning and we could do room service....after calling the front desk, room service, and the restaurant for over an hour with no response...the roads were HORRIBLE and we didn't want to have to go out to get food....we ended up doing so. The next morning we went to get breakfast down in the restaurant and there was only one server it took 3 hours for breakfast! When we checked out the lady was such a bitch and was snotty with me when I asked for a receipt!!! I have never been treated so poorly in my life at that hotel...I am VERY disappointed with the staff and service there. I will NOT ever stay there again! | |
| SHERYL POWELL | 1/24/12 |
| WE BOOKED AT YOUR ESTABLISHMENT IN FT. LAUDERDALE IN ADVANCE OF A CRUISE, WHEN CHECKING IN AFTER 1230 PM THE FIRST STAY, OUR ROOM WASNT READY. WHEN ASKING WHY, ALL WE GOT WERE EXCUSES..WHEN WE RETURNED TO THE SAME PLACE AFTER THE CRUISE, A GROUP OF 11 PEOPLE WERE MADE TO WAIT UNTIL AFTER 200PM AGAIN. WHEN WE ASKED FOR OUR ROOMS I WAS TOLD THAT "HOUSE KEEPING NOT DONE" WE WERE NOT EVEN OFFERED ANYTHING AS COMPENSATION. THE SO CALLED CONTINENTAL BREAKFAST WAS TERRIBLE! IF IT COLD EVEN BE CALLED BREAKFAST. THE ONLY THINGS OFFER AS THE "CONTINENTAL BREAKFAST" WAS GRITS, COLD COFFEE AND 2 DIFFERENT KINDS OF BREAD. IF WE WANTED A BETTER BREAKFAST WE HAD TO PAY $5.00 MORE PER PERSON. THE SHUTTLE THAT WAS OFFERED WAS ALMOST A DEATH RIDE,AS THE DRIVER DIDNT CARE THAT WE WERE ALL SCARED. IT WAS THE WORST HOTEL/MOTEL STAY THAT WE HAVE EVER EXPERIENCED. WE BOOKED THROUGH HOTELS.COM AND COULDNT EVEN GET A COPY FOR A RECEIPT FOR OUR STAY. I WILL NEVER USE A RAMADA IN EVER AGAIN, WILL NEVER RECOMMED THAT ANY FAMILY OR FRIENDS THAT ARE TRAVELING TO USE YOUR CHAIN OF INNS. WE ALL DECIDED THAT UPON OUR RETURN VISIT FROM OUR CRUISE WE SHOULD HAVE BEEN SERVICED FIRST OR TOLD WEN OUR ROOMS WERE DONE, AS WE WERE ALL EXHUSTED FROM OUR CRUISE. | |
Mary H.  | 1/23/12 |
| Stayed at the Ramada Inn, Eau Claire, WI on a very cold night. First room, no drain plug in tub and was told by front desk, the matenance guy was gone for the day. Second room, no heat, third room was "OK" but someone could have taken a few moments to fix the draperies. First thing you see when you go in, hotel lobby was beautiful but the rooms are in dire need of "attention". Wasn't offered any compensation so will NEVER stay at a Ramada again. And am spreading the word to friends and family too. Have stayed at hotels many, many times and have never had to move to another room. Room was $82/night. Definitly not worth it. | |
| zc | 1/7/12 |
| ramada sarasota jan 2011. switched rooms three times after check in. requested adjacent rooms on reservation, given rooms in opposite buildings. switched next to loud guest, moved to a room that was not satisfactory and placed in room without fridge, stove top, or microwave which one of the two had. during moves or during the day a backpack with a camera, and passport was stolen. poor service behind the desk for such an inconvenient stay, will never stay at a ramada again. complained to corporate office and given a case # while my family talked to the police. | |
| Deanna Sorrell | 1/6/12 |
| STAYED AT A RAMADA HISTORICD IN SAINT AUGUSTINE FLORIDA. THE BED FELL IN AND IT WAS FULL OF ROACHES. WE WERE GOING TO STAY 2 NIGHTS HOWEVER DUE TO THE BUGS AND BED WE LEFT EARLY. WHEN WE COMPLAINED TO THE FRONT DESK THE GIRL TOLD US THAT THE NEW OWNER WOULDNT PUT ANY MONEY INTO THE MOTEL AND SHE KNEW OUR FEELING ABOUT THE ROOM. I SHOULD HAVE DEMANDED MY MONEY BACK BUT WAS SO MAD I JUST WANTED TO GET OUT OF THE BUG INFESTED HOLE. | |
| Brenda Schubert | 12/30/11 |
| My husband and I made a reservation for our daughters to go to the Ramada Pigeon Forge to enjoy their birthday and New Years Eve. When my daughters got to the Ramada where the reservation was made, they were told there was not reservation for them although the charge for the room is on our credit card already. The woman at the front desk was very rude and unhelpful when we called to find out why the reservation was not showing and our daughters were 6 hours from home with no place to stay. The front desk woman put Jim (he would not give his last name but said he was the manager) on and not only was he disrespectful but he was not going to help us with the reservation and frankly he did not care if there was a problem or not. I can honestly say that no one in this family will ever frequent this motel or chain again. I have never experienced such poor customer service or disrespect. | |
| Rita sigona | 12/20/11 |
| On 12/15/2011 was given a room in the wing of ramada gateway hotel in kissimmee, fla. The t.v. Did not work, poor lighting and we had a view of a vacant building. T.v. Serviced and Fixed temporarily. On 12/16/11 there was a roach in bathroom. Service cleaned, insecticided and moved us to a tower room. This room was dirty, bathroom vent fan broken, fixtures in bathroom dirty and we had a view of a wall. If ramada wants good customers they should treat us more respectfully. I have pictures of roach, views of room inside and out. I would appreciate a response to this message | |
| | 11/8/11 |
| From reading the above complaints I guess Ramada people are not concerned with its patrons. My girlfriend and I had reservations at a Ramada Limited in San Francisco. First, I have a service dog. They said I couldn't stay there because I had a pet. I told them that ADA states that they cannot prevent me from having the dog. When they finally gave me a room they made us walk 2 flights of stairs. We are both handicapped and finally I decided I couldn't make it. We checked out but had to forfeit $118. I wish I would have read these comments beforehand. I will never get a get a room at another Ramada again. | |
| Darcy Kramer | 10/11/11 |
| Do you not read the complaints listed here? Do you not hear your patrons concerns? Evidently not. I'm shocked to see all the complaints and you do nothing. We just spent $200 for a night in you Flagstaff, AZ Hotel and what a pit. The bathroom had busted out grout that was filled with dirt and who knows what else next to the tub, the room was not clean smelling and the heater squealed all night but that did help drown out the interstate traffic noise directly outside our room. The continental breakfast was not what I expected for spending $200 to sleep in your facility. Maybe your CEO should go on the TV show Undercover Bosses and learn how filthy and undesirable your rooms are. We mentioned our complaints to the morning manager and did receive a nice "I'm sorry". If I have learned anything this morning it would be check out the blogs before booking a room! Thanks for the insight. | |
| Joseph Mc Anally | 8/28/11 |
| Ramada Inn in Galloway NJ. First during the recent Hurricane water was pouring in to the room on the Ground 126 We requested to be moved which they did to 426. However I booked the room for 8/27 and chech out 8/29.The reason I booked this reservation was because we were told to leave our home By the Governor of the state due to the huricane coming up the coast.However it was not as bad as it was supposed to be. We were aloud back in to our home the next day.I went to the front desk and they said because it was booked thru a third party the could not check us out unti the next day.I called Hotels.com and spoke to customer service and the called the hotel and said that they were going to charge for both nights.This is bullshit and poor customer service.I will contact my credit card compant and dispute the charges and they not get paid for any of it. I am willing to pay for one night but this unaccetacle and gives Ramada a bad name. I will make sure anyone that wants to stay in Galloway not to go to Ramada | |
| Charlene Pascal | 8/31/11 |
| We were booked at the Ramada Inn in Morgan Hill, Calif for three days for a family reunion. The Carpet was so filthy that I was afraid to walk on it. There were food stains on the walls. So much dust had accumulated around the posts in the room that it had turned white, it was at least 1/2 inch thick. The toilet seat was chipped and filthy. I asked for the manager but told he would not arrive until after the weekend. While at the desk, I saw some other family members who were attending the family reunion too. They said that their rooms were filthy dirty too. We checked out after the first night and asked for a refund or at least a discount. We were told that they were not authorized but would have the manager call me. He never has. I took pictures of the room to verify my claims. How could a company like Ramada allow this? I am going to contact the Health Department to report this as I believe it is a health hazzard. If all the persons who have stayed at Ramada and found these conditions would also report them, it might help keep other unsuspecting customers from finding the same fate. | |
| The Torres Family | 9/14/11 |
| We booked through a travel site for one night room near LAX. We chose the 2-1/2 star hotel with fitness gym and a few extras that made the price very attractive. This turned out to be the Ramada Plaza Hotel LAX El Segundo site. The weight machines have large rusted bent spikes holding them together and the weights cannot be adjusted. The Front Desk clerk responded that Maintenance could come look at it but probably couldn't do anything about it. We took pictures and will be sending these to the travel site and Ramada Corporate. When we asked for the Manager, he is in only from 8-11 am Mon-Fri; there is no one with any authority other than these times. We are disappointed that this hotel continues to be offered by travel sites, and judging by all other comments on this site, Ramada needs to be removed from travel sites. | |
| Mr & Mrs. Tisdom | 7/23/11 |
| We traveled to Shreveport Louisiana for a Family Emergency - Bereavement and through Obrbitz selected the Ramada Hotel Shreveport for our stay from July 14th through July 20th, and was horrified by the conditions of the Hotel. The hotel was a dive a true Hotel SLUM, not meeting standard human conditions of cleanliness or safety and should be closed down. This hotel was rated 3 stars on Orbitz which could not be further from the truth. The Showers had mold, toilet had yellow crustation from urine, there were pet paw prints on the wall, fleas, molding scratched and bitten up. Bed linens, pillows (yellow liquid stains), chairs, couches stained, soiled, torn, darkly discolored and smelled. Walls were soil with unknow substain, wall paper coming off the walls and walls had holds in them that were patched with no disguise. In addition, we experienced the wake up call to a fire alarm 6:30 AM due to the malfunctioning of a waffle maker on the first floor where we had to leave our hotel rooms and gather in the parking lot until addressed, this happened twice -consequetively. Unfortunately, Orbitz was not willing to help us find other accommodations, nor reimburse us. The Hotel then decided to move and upgrade us and these accommodations were worst then the original room conditions. In addition to conditions described above, we took on more worries with a dirty kitchenette that was an easy attraction for insects, there was graffetti on the furniture and the bathroom was full of mold, especially around the handicap rails in the shower. The upgrade to a suite was not acceptable and unfortunately we had to immediately search for alternative accommodations. I have taken pictures of both units to prove the conditions and my complaint. This was discusting and not at all acceptable for anyone. In addition, we were forced to pay for the Ramada stay complete and also pay for alternative accommodations due to the unacceptable and submarginal conditions of the Hotel. This was unfortunately a costly experience for my family, especially under the conditions of which we were traveling (bereavement) and the management team at the Hotel and Orbitz really disappointed us with not recognizing the issues with the Hotel, doing the right thing and rightfully refunding us. This Hotel was and resemble a Hotel Slum. We demand that this is looked into for the sack of other travelers and our Hotel cost and alternative cost for accommodations incurred to sustain our stay for our Father's Funeral is reviewed for re-imbursement. We can be reached at tisdom@msn.com | |
| Kim Austin | 6/22/11 |
| Where to start? We stayed at Ramada in Hampton VA. When we checked in the room was as if someone had just checked out. They moved us to another room. It was around 1:30am and I was exhausted after traveling all evening. My bed was full of sand!! It was like sleeping on sand paper. We asked for new bedding and was assured that a diffrent blanket would be sent up. We never got it. The cleaning staff sat on the stairs and spit sunflower seeds on to the sidewalk. Peolple would pull up off the street who were not guests and swim in the pool. One persons baby lost the contents of its diaper in the pool. The fire alarms were broken and the wiring capped off. It was the worst hotel experience I have ever had!!! | |
| Jim Prietsch | 6/18/11 |
| We stayed at the Ramada Select at 226 N. Highland Ave.in Jackson, TN. What a major dump. The bathroom light fixture had blood stains on it; the television reception was unwatchable; the toilet seat was broken; the toilet was stained beyond redemption; and the bed spread had several, dark unidentifiable stains. The only redeeming factor was the lack of bed bugs - no bed bug with any character would stay in such a dump. RAMADA SHOULD BE ASHAMED TO PUT ITS NAME ON A FACILITY SO LACKING IN LIVABILITY. Then again, RAMADA HAS CHOSEN MEDIOCRITY AS ITS STANDARD OF OPERATION. | |
| Lev.S | 6/21/11 |
| Hello I want to complain about how misinformed and badly trained their customer service reps at the reservations desk at this particular location(Commerce,CA) on both the hotel payment arrangement and customer service skills resolving problems. I placed a reservation in person on Friday 6/17 for 12 days stay for one of my employee. I asked to issue upfront invoice, so we can pay by company check for 12 days an advance. The answer was the invoice can't be generated but I can calculate the total myself and pay at the end by company check. On Monday night on the 6/20 when employee tried to check in, the other rep told him that he can't check in without a credit card. On the phone rep told me that they will allow him to stay one night only and if I want him to stay more I have to come there myself and settle the matter and the company checks are not acceptable?!!!! When I asked her why I was not told the same on Friday by your other rep, the reply was "I don't know, she shouldn’t have promise you can pay by check" Not even trying to resolve the issue by maybe having a manger involved, just attitude of "take it or leave it" I have never heard of such a thing, when credit card given as a deposit and you been charge for one night automatically and refused to stay any longer although reservation was placed an advance!!! | |
| Diane Hill | 6/20/11 |
| We stayed at the Ramada in Newark, NJ near the airport. The place and the staff are HORRIBLE. Beginning with the elevators which are in need of repair on the inside. The room we stayed in has parts of the ceiling hanging down in the bathroom. The fitness center has torn up equipment. Also, the front desk staff has a nasty attitude. It's shameful that the Ramada name is attached to this facility. | |
| Charles Harden | 6/8/11 |
| Latham NY hotel on rt.9 is dirty,unkept pool doesn't work, it's full of feces concrete is falling from the second floor and looks like it's been neglected for thirty years. Rooms don't get cleaned corporate should be embarrassed it is a filthy dirty nasty place. If it wasn't for the fact that I had to be there for work purposes I wouldn't be there at all. It is definitely no home away from home in the least likeliest sense of the word. | |
| Ashley | 5/31/11 |
| FUCK RAMADA I WORK FOR THEMM DUMB FUCKS AND I MUST SAY THAT NOBODY COME TO THE RAMADA IN ELIZABETHTOWN...YOU WILL NEVER GET A REFUND NOR AN KINDA COMPENSATION FOR AN TERRIBLE STAY..NELLAM IS A BITCH AN IF SHE THINKS SHE GETTING READY TO TAKE THE MONEY OUTTA MY CHECK JUS CAUSE I GAVE A GUEST A REFUND SHE GOTTA ANOTHA THING COMING | |
| Sondra Dauphin | 6/1/11 |
| I just want to say how disappointed I am with the team at the Ramada Plaza Beach Resort in Fort Walton Beach Florida. You had a dsicount for paying in advance the 20% off stay. I was waiting for my Tax return to come in and I called and spoke to two seperate employees that gave me the same advice. They said book the room and pay the one night deposit then call back and book the whole stay to get the discount. I asked them how long the disount rate was going and if it would be ending soon. I was told it never ends and I could actually pay the whole stay the day before coming in and get the discount. Needless to say I was not in a hurry once i got my room reserved. Two weeks later I got my tax refund and went on line to book the stay agin and found the discount rate gone. I'm frustrated to no end and I'm making myself sick over this becuase it would have saved me 416. dollars. We are staying in late June to early July for 11 days and they will not let me prepay to get the discount. Please contact me at dauphd@charter.net I feel a disocunted rate to prepay should be honored in this case becuase they told me to book the room the way I did and I wold have found a way to prepay if I would have known the disount was going to end. Thay told me it would never end. Oh and it is still available on the website, just not for the dates I'm staying any longer. | |
| Barbara | 5/27/11 |
| NO STARS!!! We booked a room at the Ramada Center Hotel, 2313 Soldier Springs Road,Laramie, WY. on 05-25-11. This franchise should be revoked as this hotel is a disgrace to the Ramada name. We were given a room with the door handle broken - only safely operated from the inside, the stopper in the sink had to be repaired (by my husband) before it could be used, and the counter was dirty. The Lobby floor was full of holes; I believe at one time it was marble. There was a dirty BBQ pit sitting outside a few doors down from the lobby door with a half can of spoiled beans sitting on it. Had we not been exhaused and the time late, we would have cancelled and left to find other accomadations. I hope to contact Corporate with this information. | |
| Constance Benson | 5/14/11 |
| I booked 4 nights at the downtown Ramada Inn , Nashville, TN beginning May 6, 2011. The rat was 139.00 non-refundable. When we checked in and headed to our room I was already unimpressed. The hotel has old , worn, and stained chairs in the hallways. It got worse. We entered our room to find the dingiest accommodations I have ever experienced. The couch in the room was disgusting. It was stained beyond belief and dirty. The room was non-smoking but reeked of stale smoke and deodorizer used to mask the smell. The air conditioner did not work either. I would not have slept in the room if it was free. We were there for 30 minutes and had to leave. We promptly checked in to the downtown Hilton hotel. The website is very misleading... 3 stars, room service, ( I don't think there is a restaurant), 1/2 mile from city center .... If you can walk across the Cumberland river maybe but otherwise it is a mile and a half, After lodging a complaint to the manager I was refunded 3 nights but I was still charged for 1 night which is appalling. I think I should have been refunded in full and given an apology. I w | |
| Debra | 5/16/11 |
| Over the weekend of May 6 th I stayed at the Ramada Inn in Barstow Ca and began itching and had red dots on my neck and face! Noticed bedbugs in sheets and mattress. Also shower head black with dirt. Still itching! Will not stay there again! | |
| Terry Wozniak | 5/8/11 |
| Regarding Stay 5/6 - 5/7 Saginaw Michigan When we arrived on Friday night it certainly was not under good circumstances - the front desk was not very hospitable. I gave the lady my name and she kept fidgeting - punched a few more keys asked my name again, asked my first name? I asked if there was a problem and she said we don't have a reservation for you? I gave her my reservation number and she still could not pull anything up and said that she was sorry that they did not have a room and I would have to go else where? I responded that I made reservations a few months ago with a block of rooms for a soccer team - then she said oh well hold on a minute - she made a phone call which she was on forever and then our team coach came up to the desk and said that apparantly Ramada installed in a new computer system and some how lost half the reservations? Not a very good system but this girl was still acting like it was my fault - I asked to speak to a manager and there was not one on duty - strange but the front desk girl said but I called her at home and if you don't mind sleeping with your daughter I can give you a king bed, but tomorrow I will have to move you? Of course I took what I could get again since the manager was on the phone I asked to speak to her again - Sandra got on the phone and said that she was comping my room. Ok I said and went on - the room was dirty - the cream bottle had been used - the shower had a big soap smudge on it - regardless we stayed and were being moved the next night. Left early for soccer, we heard that the hotel lost power - we had a late game so we kept calling the hotel to see what was going on - no answer all day once we got back there we were given two options - stay the night in the dark for half price or check out with no charges. Because of the risks involved in the dark with no running water, no toilets, we decided to check out. It only gets worse from here - we go to our room cannot see a thing - we ask Mike the gentleman in the hallway whom I am pruseming was a maintence man for a flash light and he yells down the hallway "Jesus Christ" lady settle down Excuse me I take great offense to that since I am a christian and I know Jesus as my lord and savior and don't appreciate someone using his mane in this manner? Settle down? Me and my fourteen year old daughter are trying to collect our personal belongings in the pitch black which again against health and fire codes we should have been escorted with a flashlight and someone on staff. Once we made it down to the front dest again - I asked for a flashlight since Mike was so rude. I was given one that did not even work - asked for a different one and felt like I was asking for a million dollars? these people treated us like we did something wrong. Finally getting all of our stuff out I went to the front dest to get my paperwork that said I was not being charged for anything since my first room was comped the second night I left because of your issues. Low and behold if I did not check my bank statement tonight and I have been charged for a room for last night? I don't have alot of money and this is tying up my funds - I called directly to Saginaw and they said a manager had to handle and once again there is not one on duty? what kind of place are you running there that no manager is available. I NEED to have this money put back into my account ASAP. Then we heard that because others bitched so much that Ramada Inn paid for their rooms at the Holiday Inn? Shouldn't all of our rooms been paid for since WE had to move and the inconveince - you people are sure lacking in customer service department. I hope that this credit to my account happens in a timely manner. Right now I am so frustrated that I want to tell everyone to NEVER book a room with you people. Again please respond promplty and resolve this issue. | |
| Janice Sebald | 4/28/11 |
| Reserved a room from a Saturday to a Sunday in Moab, Utah. My husband and friends go every year. We live in Colorado and work starts Monday. When I phoned the actual hotel to make my reservation, I asked for a discounted rate and got it. With that the front desk person told me the Sunday night rate was even lower then the Saturday night rate. I explained we would not need that as we were only staying Saturday night. When we arrived at 3:05pm (check in is 3pm) our room was not ready. We asked for a key to the pool and sat around waiting. At 4:55pm we were finally able to get into the room. The room was clean and neat-so no problems there. We left the following day by noon as is required for check out time. I never went to the desk as now a days it isn't necessary for check out. On Monday I checked my bank account and saw I was charged for 2 nights stay. When I called the Moab reservations desk, I explained the situation. The young woman checked and her response was "well sorry but you signed the card". I explained that I didn't read it and just signed. She then told me well thats my responsibility and there was nothing she could do. Again I explained that I DID NOT reserve for 2 nights and DID NOT stay for 2 nights. Certainly there was something she could do. Her response was no. I asked for the manager-she told me she was the manager. I asked for someone above her-she told me there wasn't anyone above her. After some insistance, I did get customer service phone number. I called and explained everything again and was told I would hear back by 4/26. Today is 4/28 and I have heard nothing. I too work in an industry where customer service is paramount. If I don't do my job, then I am negligent. It is upsetting because I have always enjoyed this particular Ramanda and stayed there annually for 5+ years. Angela Petty-the office manager for this Ramada was rude. She told me after giving me the customer service phone number that it would not help because they would just route me back to her. She was not going to make any concessions. I replied her name suited her well....petty. | |
| Robert Samuelson | 4/17/11 |
| We were at Ramada Inn Main gate west Orlando, the worst hotel we ever stayed in our life, chlorine smell since you get at the front door, mildew everywhere, super dirty, and the worse part was the room, absolutely disgusting, dirt nasty tub, nasty furnitures and the bed terrible conditions, the shits were riped so we slept in our own clothes so our skin didn't touch anything, it was a nightmare, we rent a three star hotel and this is no even one, as a corporation you have to do inspections on every hotel that have your name, because never again in my life we are going to the Ramada, and i'm going to make sure to let my friends know about it, i don't want my friends to have that terrible experience. | |
| Barbara Dowell | 4/20/11 |
| My nightmare began at the Central Ramanda Inn off of I-35 in Austin Texas. First the room was very small and lacked adequate furniture. The lounge chair had a hole in the arm. There was no bible in the room (bad sign). The clerks at the front desk were extremely rude. In the middle of the night at about 2:00 a.m. the air conditioner began to make a strange loud noise that I thought were crickets. It got so bad that I had to call the front desk. After the clerk told me that I should have said something earlier, she agreed to getting me a different room. So I moved to another room at about 2:30 a.m. That morning ( a few hours later) I got up to shower to begin my day and in the middle of my shower the water went from warm to freezing cold and then to super hot. That was it, I was ready to move to another hotel. I contacted Expedia, the company I reserved with, to see if they could accomodate me. They tried to get me moved or a refund. Ramada does not give refunds is what the final answer was. I will never stay at another Ramada Inn and you should not either. Expedia did give me a $50 gift card so I moved to the Hotel Conseulo the next day. The difference was like night and day! I still would like to have my money back from the Ramada Inn. It left me tramatized! | |
| Gina Weaver | 4/5/11 |
| I stayed at the Ramada Inn Olive Tree in San Luis Obispo at the end of March, 2011 and was very displeased with the customer service. The manager was very rude and the following occured: 1) He would not give us extra towels (2 adults & 1 child in the room) we got 2 towels, NOT ENOUGH!!! 2) He would not bring anything requested to our room, he would tell us to come back in 15 minutes 3) At check in he questioned the rate I got on the internet and said I didn't tell him there was a child (I spoke to him over the phone personnaly and I DID!!!) 4) Very unperfessional when answering the phone (he didn't even say the Ramada Inn) 5) When I asked if we could get our sheets changed he said no in front of me to the house keeper (keep in mind we stayed an additonal night, a total of 3 nights). I think we should have gotten a refund! | |
 | 3/31/11 |
| I am in the Ramada Inn in Salina, Ks. I stay here about 70 nights a year --- I was staying at this location when it was the Holiday Inn. I cannot beleive the housekeeping in this place-- it is horriable -- I was here for 8 straight nights and never even got my bed changed. I come to my room and there are no towels, or the room hasen't beem cleaned, etc. During my stay in February I went three days without even getting my room cleaned. Tonight I came back to my room and it has barely been touched. I am going to look at another place to stay. In the past 6 years I have given this location over $16,000 and I cannot beleive the way I am being treated. The staff at the counter is great but housekeeping leaved a lot to be desired. Don J Pfannenstiel, Hutchinson, Ks. | |
| Dustin | 4/1/11 |
| Some co-workers and I stayed at the Ramada Indy Airport in Indianapolis from March24- 26. We booked the rooms a month in advance through a company for a big conference that is held in Indy every year. Upon our arrival at around 830pm the staff checked us in and we went to our rooms. when we walked in there was only one towel for both rooms. The toilets had hair and urine all over them, the bathtub was full of hair the the sink still had toothpaste all over in it. The trash cans through out the rooms were over flowing with trash. the beds were then checked out and it was found that there was no pillow cases on the pillows. We called down to the front desk twice at two different times and no one would answer. I then walked down to the dest only to find that there was no one there once I found someone I then told them about all the problems with the room and asked for towels they said they would make a not of it. I then walked away and went back to my room. Myself and my coworkers cleaned up the room so that we could at least stay in the room because the hotel was booked full and so were the rest of the surrounding hotels because of the conference. we left for the conference the next morning thinking that our rooms would be cleaned while we were gone because of the complaint that we had made that night before. We returned from that day at the conference only to find that everything was the exact same as when we had left that morning. The only difference was that they made one out of the 4 beds in the rooms and there was still no pillow cases. So that night the front desk was called again and they told me that it was noted and would be taken care of. We set the trash out in the hallway to get picked up and it was still there when we checked out 2 days later and nothing had been done. I am still fighting them about it. | |
| Jason M. Reel | 4/1/11 |
| Several of my coworkers and myself attended FDIC Convention in Indianapolis in March. We booked two rooms (311/313) at 5601 Fortune Circle West 317-244-1221. As we walked into the room #313 we noticed that the trash can was filled with dirty paper plates and other trash. Later that night we notice that one of the bed were missing pillow cases and we located a large chunk of black hair in the bath tub. The next day while leaving the hotel to the convention the front desk was made aware of our finding which they didn't seem concerned. When we returned later that night we noticed that only one bed was made still missing the pillow case. The other bed was never touched nor was our trash removed from the first night. The bathroom was never touched nor did they leave fresh towels. I placed the trash outside of the door hoping for an employee to pick it up. Once again we made contact with the front desk about this matter they were sorry and gave us fresh towels. The next day while leaving for the Convention the pizza boxes were still in the hallway outside of our room. I have never been to a hotel like this before in all my years of traveling around the world. My coworked who booked the room was over charged they gave us one rate and charged him another. He made contact several times with the manager B. McMickle who was very unprofessional and hung the phone up on him. To all my fellow Firefighters please dont use this hotel next year during the FDIC!!!!! | |
| Scott Brownell | 3/21/11 |
| Some friends and myself decided to get together in Sarasota the weekend of March 18 through the 21st. We made reservations a month before at the Ramada Waterfront Hotel located at 7150 North Tamiami Trail in Sarasota, FL. Upon arrival, the room we had been promised was no longer available because they gave it to someone else so they moved us to a less desirable room. The next morning, the housekeeper advised us to vacate because checkout was at 11AM. We advised her we were staying the weekend but she said the room was already reserved for someone else who will be arriving today. They had only put us down for one night after we had reserved the room for the weekend.. Instead of putting the guest that would be arriving into another room, we were asked to relocate.. Unbelievable!!! They said we would be moved to a condo suite, which actually turned out to be a standard room that wasn't even ready to be rented.. No shower curtain, cracked toilet and a non-working TV without a remote.. Pathetic excuse for a hotel, especially with the customer service we received from the staff. If it weren't for the Tiki Bar and the restaurant located on the property, the total weekend would have been a bust. I will never stay at this hotel nor will I ever recommend this place to my worst enemy.. This property used to be operated by the Cay Club, which at least treated it's customers with respect but still didn't have enough help.. This was my last time staying here!!! | |
| Marsha | 3/22/11 |
| The Honolulu Ramada Plaza Waikiki hotel was rated 4 stars and priced on line at $119 after not being able to get on a flight until the following morning. I phoned and explained I was debating whether to stay near the airport or come into town. I preferred the latter if they had a shuttle. They replied Roberts had picks that could get me to the airport for a 7AM flight. Unfortunately, after I had already taken Roberts' Shuttle ($9) and checked in, I asked them to help book a seat for the next morning. What a surprise, Roberts' requires a 2 day booking reservation, their offices don't open until 7AM, so I had to take a taxi to the tune of $31 + tip. Obviously they wanted the business and were willing to lie to get it. The room was decent (basic) but no screens on windows. Isn't this code in the UBC? | |
| Tim | 3/16/11 |
| Ramada on 12027 N 28th Drive, Phoenix, AZ 85029 (602) 548-6000 is very bad, manager stealing money, Housekeeper not only working with identity documents she bought from the very own of the hotel, but also has illegals working under different names and docs while paying them cash. But there is more, the place is used for prostitution purposes, and last worst of all to make Snuff films. | |
| E F Spencer | 2/14/11 |
| The resturant at the Cortland, NY Ramada is a joke. We had 2 Rib-eye steak dinners on Feb. 14th. They were not propperly cooked as per ordered, they were very tough, the baked patotoes were more like micro waved, and tne beverages were flat with no flavor. We left full, but not satisfied. A returd visit is not very likely. | |
| J tate | 1/1/11 |
| The worst experience ever. If I could give it zero stars I would have. mold in the shower, dirty rags behind the door. No cups and when we asked for some they brought us only one. the toilet paper holder was broken so the roll stayed on the floor, and there was a huge clorox spill right outside our room that was rotting the carpet out. The heat didn't work, the entire building was cold and breakfast was a joke. No coffee, no hot water for tea or cocoa and there was food and trash all over the floor. It was new years and the parties from the night before were still evident at 10 in the morning. Including beer cans floating in the pool and womens underwear in the hallway. There were rust stains and grime even on the ceiling. Dust and dirt built up along the edge of the wall in the bathroom. Management should be ashamed and corporate should find new people to manage this dump!!! This one is in Colby Kansas. Do not use it unless absolutely necessary!!! | |
| NMcKain | 12/18/10 |
| fortunately I stayed one night at the Ramada West Hollywood/Beverly Hills. While the concierge was helpful and courteous, the room was pitiful and unsanitary. There was mold all around the tub, in the corner on the floor, the cap was off the shower head, the tub drain was laying on the side of the tub, there were filthy spots all over the floor and most disgusting was a white crusty substance all over the seat of the chair in the room. It was disgusting! I will never stay at a Ramada again. | |
| Lesa Foster | 12/11/10 |
| I am irate!!!!! I stayed at San Diego Sea World Ramada Limited with my three children. The room was dark, and dirty! We were actually in town for three days but left to a new hotel the next day. The day before we are due to fly back to Hawaii I checked my bank card and found out that I had been charged $200 for SMOKING IN MY ROOM! I DO NOT SMOKE anything. I called the hotel and asked for a refund and was told that they could not do anything until Monday morning when the general manager was back in. As of now I do not know how I will pay to send my checked bags back to Hawaii or to feed my children tomorrow..... I will never stay at Ramada again, even if I am given a refund. | |
| Linda Hutton | 11/11/10 |
| We booked a stay at the Ramada near the Orlando Airport as we had returned from a cruise and our plane was not until the following day. The place is a mess. The lobby is filthy - the people could care less. The first room smelled like an ashtray so I requested a non-smoking room - the clerk said it was a non smoking room so we told her that she must have had some previous customer who didn't pay attention. She gave me another room - that room had a messy bed, towels on floor and smelled really bad. I requested another room and that room had been picked up - bed made, but I think the sheets had not been changed and the bathroom was disgusting - we had one washcloth and two bath towels - no hand towels and the coffee pot still had the filter in it (which had turned moldy) from the last visitor. Nothing like being afraid to walk on the carpet without shoes and sleep in the bed without being fully clothed. Never again. | |
| Teresa Krueger | 10/25/10 |
| Today, I contacted Ramada Minneapolis NW Grand Rios to redeem gift certificates that my brother purchased for my family for a two-night stay and admission for four to the water park. These gift certificates included a dinner for four as well at one of two restaurants at the hotel. In other words, he spent his hard-earned money so that my family and I could enjoy a very rare vacation together, and he did this from his post in Afghanistan serving our country, and he is still there. They informed me that they no longer accept gift certificates. I, of course, was livid as the expiration date on the certificates is 12/30/2010. I wanted to use them before they expired. Mark told me they are under new ownership. So, is that supposed to be my problem or my brother's problem??? I don't think so. When you purchase a company I would think you incur any debt the previous owners had. I will be contacting Consumer Affairs next, and whomever else I need to to be heard and either have my brother get his money back or honor these gift certificates as they rightly should. | |
| connie | 9/30/10 |
| WE STAYED AT THE RAMADA NORTH COLUMBUS OHIO, WENT TO THE ROOM AT NIGHT ONLY TO FIND THE COFFEE MACHINE WITH GROUNDS ALL OVER, THE BED NOT MADE AND PILLOWS IN DISARAY. CALLED THE FRONT DESK ONLY FOR THEM TO BRING CLEAN SHEETS WITH NO PILLOW CASES AND MADE US MAKE OUR OWN BED, THIS WAS THE WORST NIGHT THAT WE HAD EVER SPENT IN A HOTEL. I DO NOT RECCOMEND THIS TO ANYONE AS THE MANANGER DID NOT EVEN OFFER TO COMPENSATE OR MOVE US TO ANOTHER ROOM. | |
| John Walter Jr. & Stephanie Bacchi | 9/29/10 |
| We checked into a Ramada hotel on 9/28/10 in Beaumont, TX. We were swarmed by roaches all over the place, so bad that we had to bring our bags back to the car so the bugs wouldn't get into them. The room smelled musty when we came in and there was mold on the ceiling. We travel with our job and stay in a hotel every night. We have stayed in some pretty lousy hotels for way less money and frankly, they didn't have bugs. Ramada has always been known as a "brand name" hotel and i will never stay in another Ramada again. Trying to sleep surrounded by bugs is almost impossible! | |
| Melody | 9/24/10 |
| On the weekend of 9/16 - 9/17 we had a group of 55 women stay at your Wickliffe, Ohio Ramada Plaza Cleveland East. We made the reservations 2 months in advance. When we reserved the rooms we were offered complimentary continental breakfast. When we arrived there were papers in the room stating the the complimentary continental breakfasts were no longer available... no one called us about this. So when we went to the in hotel restaurant for breakfast we were shocked to find only one cook and one waitress. We only had an hour and a half to eat before we had to check out and leave and catch our bus. More than half of our women did not get served at all. The rooms were dirty, and one of the rooms the commode did not even flush and the 2 ladies had to be moved. One room had dirty, used beer bottles on the floor when we checked in. There were bugs in some of the rooms. The fitness area had torn weight bench cables and no adjustments for the weights. It was a very disappointing stay and based on this Ramada I would not stay in another Ramada again. I speak for the other ladies, as I was the leader of the group, that the other ladies feel the same way I do. | |
| Jennifer Maisonave | 9/9/10 |
| To whom it may concern my husband and myself booked a week stay and the Ramada in downtown Hollywood In florida, and to be frank this has been a nightmare from the moment we checked in, the first room they gave us looked as thought someone just was staying there, it was filthy the carpet was full of stains it had a terrible odor and someone even used the bathroom and and didnt flush and just left it there just plain disgusting, so we called the front desk and complained they immediately moved us to another room on a different floor at first glance seemed to be a little better but after 2 days there the night mare continued beside the awful stench of urined in the elevators and the leaking ceilings everywhere house keeping called themselves cleaning our room while we were out all day when we came back to the room tired we went straight to sleep woke up the following morning to see the pillow we slept on had some sort of fungus on it. we contacted the front desk again and the manager took off the fee for parking which we were grateful for but still didnt think was enough we are scheduled to check out on tomorrow 9/10 but unfortunately cant bare this anymore and will be checking out early. you can contact me if you need to at J_maisonave@yahoo.com I can honestly say i will never stay at any Ramada facillity nor recomend it to any of my family or friends we are in the year 2012 and having to deal with these conditions when staying in an hotel shouldnt be something i would think i would have to deal with not at " Ramada" motel six or lodge maybe. | |
| Brianne & Joseph Cook | 9/19/10 |
| We stayed at the Ramada Inn Airport on N. Lindbergh Blvd in St. Louis. This was the worst hotel that I have ever stayed in. The staff was not friendly or helpful. We stayed 9/16/10 to 9/18/10, where I was attending the Joyce Meyer Conference. When we checked in and was heading up to the second floor you could smell mold and mildew terribly. We did not have eough towels or washclothes. We were never given toilet paper for a refill. Of course I was busy going back and forth between conferences but that was unexceptable even to sleep in. I wiped the door frame out with a couple paper towels and they were black from the filth and the mold. The hotels website states that there is a swimming pool but there is not. When I asked the front desk about it they said it has not been there for a year or longer. There is a pool there and it was empty of water. The staff knows a year in advance when the Joyce Meyer Conferences are and still cannot provide enough food for the ladies. They also did not make coffee or turn the juice machine on the first morning. I have stayed at other Ramadas before and have been satisfied. This one was no where near worth $99.00 a night. This place needs an inspection and probably shut down. The ice machines wouldn't work. Also, when reaching into the vending machine to pull out a snack there were cigarette butts in the bottom of it. This is the last time I will be ripped off! | |
| Jeff Barnhart | 8/19/10 |
| Reserved a hotel room and was given a dirty room; then given another dirty room. I reserved a 3 night stay starting on Tuesday, Aug. 17 to Friday, Aug. 20 at Ramada North Airport in Hazelwood, MO through Expedia.com. The reservation was made on Friday Aug. 13. We arrived at Ramada at approximately 1:00 am on Aug. 18, St. Louis time and checked into the room and went directly to bed. Woke up the next morning to find we were given a filthy room with sticky tables, dirty floors, dirty bathroom, and faulty fixtures (I took several photos of the conditions). Upon speaking to the manager, Dennis Ballew, we were given another room, being promised that it was better. We moved to the new room only to find another dirty room along with someone's leftovers in the microwave (not sure how long they had been there). I went back to the front desk with the new complaint and was told that the room would be cleaned "top to bottom". The purpose of my stay was to get my daughter settled in at college for the new year. We went to move her things into the dorm and situate her room. We were gone about 5 hours and returned to Ramada only to find the 2nd room exactly the way we left it, food in the microwave and all. By this time, the shifts had changed and there was a new manager, Ayodele Oredugba, at the desk. I was very agitated by the series of events with them and was met with a very condescending attitude by the new manager. Even after I explained the day of issues with the rooms, he was very rude and didn't seem to care about providing us a clean place to stay and taking care of their guests. I thought that the hotel should refund us the cost of our first day since it clearly was not an acceptable situation. The manager refused and offered to cancel the rest of our stay so we could find other accommodations; again, not at all interested in taking care of the guests that stay at their hotel. He even went so far as to call the owner, Naresh Patel, of the hotel, who he told us had said the same thing, and that they would not refund the stay. Very upset, I canceled the rest of my stay and went across the street to another hotel to stay the rest of time in St. Louis. Our new accommodations were very satisfactory and not problems at all. | |
| | 8/20/10 |
| house keeping very poor staying at ramada in gaumgave me towels that smell like piss . carpets never vacumed . staying here while working at the naval base . dont have time to ask every day for .what sould have been done by house keeping . we are paying for a service that is not being done | |
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