321 Reviews For Priceline Headquarters & Corporate Office

refusal to return fee

In good faith I made airline reservations thru Priceline. The airline cancelled the reservation and priceline refused to return the $14 fee that they charged. BEWARE

Never again!!!!

I booked a car rental for mid July and unfortunately received the news my grandmother passed away the day of pick up. I called Priceline to inquire about a credit to use for a later reservation once getting back into town from the funeral. They informed me I was charged for the reservation of the vehicle and I could not get any type of credit because the pick up time had past. I feel like there should be something in place as no vehicle was used and I don't want the money back just a credit to use for the company. Death is not something you foresee and calling them at my time of grief was the last thing on my mind. I'll definitely would never recommend the service to anyone.

Very poor customer service

I booked over 2,500 in travel services with Priceline in the last four days, first and most likely last. Prices were good and all the reps that initially take your call were nice and super polite. However, the financial reps that I was referred to about a "holding double" of my fair were so rude and awful. It seemed like they didn't even want to try and understand the problem I was having. After getting no where with one, i politely asked to speak to someone else. She put me on hold and never returned. The second one was worse, she too could not comprehend my issue and kept repeating herself like a robot, neither spoke good English. I got the second rep to three way call my bak cause I was not getting anywhere. She was just as rude to my bank as she was to me. She cut both of us off and rudely left the conversation when she transferred us. I rather pay more money than be tested with such disregard. No more priceline and I'm not done with letting people know of my experience.

Low Price Guarantee??

Booked a flight through PL. After confirmation, up popped the car rental specials. I requested a class of car that was listed at $28/day. I submitted my request and paid. BEFORE leaving the site, I went back and changed my seat assignment for my flight. After confirmation the PL website took me right back to the rental car section and ALL of the prices were lower and my $28/day class was offered at $24. Online chat suggested I cancel my current rental for a $28 fee and reapply. I called Customer Service who said that the low price guarantee did not apply. Really? I never even left their website, was offered a lower price on THEIR website and they don't consider that a low price guarantee.

Dishonest

I used price line for the first time and showed up for the stay I didn't cancel but the trip was a bust. Stayed one night instead of two and price line would not refund the second nights unused stay. They have no consideration once they have your money. Called cooperate got no answer.

Don't deal with priceline

Never deal with Priceline ! When they sell you say a hotel room, they are done with you.They will never give you any quarantees or refunds for any reason ! A word to the wise.

Americas Best Value Inn

This was the crappiest hotel I ever stayed in. This the list of amenities op Amenities Free high speed internet connection Pets allowed Restaurant Non-smoking rooms (generic) Free parking Cable television Hairdryer the hairdryer was nonexistent. The room had not been cleaned properly. The room reeked of cat urine. The curtains were dirty There were cob webs in every corner. I i complained to the desk clerk no effort was mitigate the circumstances. The pictures show a beautifully decorated room instead I got 21st century flop house

FRAUD FRAUD FRAUD

Priceline allowed me to book a hotel that is CLOSED (Sandpiper Inn) and gave me the ring around for over an hour that they can't give me a refund because of the cancellation policy. A cancellation policy that is in force if hotel is AVAILABLE. You scammed me, shame on you. I will not stop to bring this fraudulent activity to the public. Do not book thru Priceline! They are a big fat giant corporate scam. Owners should be in jail.

False Advertising

Booked an express deal to save 20% plus an additional 5% over the lowest published price. Went to the hotel site that I "won". Difference in price was $186 priceline vs $191.20 hotel site. You do the math... Less than 3%. I called and gave "Customer Service" the chance to correct their blatant error and they did absolutely nothing. See you in court!

Price line taken off the web

Having had the same problems with price line. I believe Price line is committing Fraud!! I believe the answer to Price lines actions and unwillingness to fix them is to have them taken off the web!! Together as consumers we can do this!!!

No customer consideration

After 3 failed attempts to reserve a room, my husband succeeded the reservation on the 4th try - however, somehow it was reserved the day after we needed it. Absolutely NO forgiveness - our loss. What a crumby business that we will never, EVER do business with again.

Mis leading/ horrible customer service

I just read several negative reviews on price line and agree with all of them. When you call customer service it is a joke, they can barely speak English, reading from a script, have no clue what you are talking about. All they say is I am sorry.. I have used price line before and went to book a room. did my homework and what hotels were in the different rating areas. When I booked the room it was not on the list, no where close. Called customer service to help and they refused to do anything. Actually it was a waste of my time and breath. This will catch up to price line because the consumer will only take so much till the go elsewhere.

If a Negative Rating were Possible, that would maybe work

After booking with priceline.com I tried calling the hotel directly to request 2 double beds and other amenities. Hotel could not find me. They asked me to get the hotel reservation number cause they could not use the priceline reservation number. Tried calling priceline. Got transferred multiple times. They could not resolve my issue and would not refund my money. I will never use priceline again and I will never recommend it to anyone.

Contact Info for Priceline Corporate Office

As we have all found out, Priceline is not much on Customer Service! But here is a link where you can find all the names, numbers and email addresses of the corporate heads at Priceline who have found a way to hide behind the poor customer service reps who barely speak English. http://www.consumersrevenge.com/complaints/priceline.htm

Read Reviews

Does anyone at Corporate read these reviews or just laugh all the way to the bank??? How very, very sad.

Ripped off

Booked a hotel for $48. For 2 rooms also $21. Something for service fees and taxes. Totaling $117.76. After confirming the deal, it then read $181. Something. Called priceline right then. They said they could not help us and wouldn't refund the $ either. We will never use them again and hope no one else does either.

False Advertising

The prices, freebies, and offerings are not what you get after you submit payment. We called priceline for a resolution, but they were unwilling to refund my money nor were they willing to give me what is offered as a freebie in the advertisement.

Watch what you book

I find this site misleading. I ordered a hotel room and was under the impression that it came with a pool. Additionally, the location was 30 miles away from where I needed to be. I immediatly tried to change it but after dealing with a very rude customer service, who are all over seas and will not negoitate even a different hotel I am not using priceline again. I thought I was saving money but got a whole lot of grief instead. Very sad.

priceline robs my money

I have been priceline customer for years. Recently they robbed my money by imposing a bid double price than my previous bid. They sent me an email about the bid confirmation. I instantly responded that I did not bid the trip, but they ignored my email and charged me. I asked them to refund my money. Several customers service, last name were indian names, showed a fake contract page, which I was never aware of it, with my initial name on it. I told them it was not my initial. But they did not refund my money. I will continue to ask for my refund until they pay me back. I am a retiree and their customer. Priceline is making dirty money for sure. I can show the proof at the court with the involvement of the IT expert.

worst business in the world

Priceline asked me to follow these steps to bid: 1. Name own price: I bidded my price 2. Enter passengers' name and credit cards 3. The bid price doubled the previous bid showed up. 4. Tried to correct the bid amount, but there was no way to correct. 5. I closed the page 6. Then I received a confirmation email about the bid 7. I instantly responded that I did not bid the trip 8. I ignored my email and charged me the expensive amount which I never agreed on. 9. I found out my credit card got charged, I called and showed them my emails, and asked for a refund, they ignored and did not refund. The email answerers was mostly indian IT. They robbed me. I will continue asking for my refund.

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