800 Connecticut Avenue Norwalk, CT 06854
(203)299-8000
Reviews For Priceline Corporate Office
ROBERT  | 5/8/12 |
| AFTER READING THE OTHER REVIEWS, I DON'T FEEL ALONE ABOUT GETTING SCREWED ON ROOM RESERVATIONS. | |
| Neicy Disable Vet with Lung and Brain Cancer | 5/21/12 |
| We had to book hotel for treatment. When we found one close to medical hospital we realized it did not have a pool. Cancelled within minutes and was told we would receive a refund, which we did, but since we were on a fixed income we needed the credit to book another hotel. Priceline said they would not refund our credit until 5-14 days, which would not allow us to book another hotel in time for treatment. We saved over 2 months to be able to get treatment, now we are not able to rebook for another 14 days which can put us out another 3-4 months and his cancer is getting worse...he may not make it. Spoke with Domic n customer service and was told it was my bank, not true call my bank and they said they would issue credit, just have someone from price line call them at a special number and it would be done. We verified the number and the bank was right. It was price line that was lying...Wow, I would have never believed this if it did not happen to us directly.....This is not the type of company we want our disable vets to deal with.., the customer service person said he was in Mexico in the Rivera. | |
| Y. Min | 5/17/12 |
| On May 12th, almost 11pm CT, I was trying to book a hotel in north Dallas region, I used name my own price option. It declined my bidding, so I tried again with a higher bid, however, system said I cannot book 12th night cause it past 11pm. I used Hotwire instead and got Doubletree hotel. When I arrived, the front desk told me I had two reservation, one from Priceline one from Hotwire, I was confused, because Priceline even sent me email says I failed of booking, and from Priceline websit my trip, all I see is fail of booking on MAy 12th hotel. I try to call the customer service but it was Saturday and no one was working. Later in the week, I still got charged for that night. I called back to try to figure out what is going on. The customer relation who pick up my phone will not try to listen to my explanation, she kept told me it is a past booking and she cannot do anything about it. Apparently my bidding went through without my knowledgement, Priceline didnt send me any confirmation email about the booking went through. She even told me I cannot trust on the Priceline email system. She even refused to let me speak with a higher up person or even told me her name and number associate with her. I insist her giving me the name and number, I said I will call back again. She said no matter how many times I called, the result will be the same. I was upset. I called back again soon after, a guy pick up my phone, and then I heard some girl speaking in the background(I don't want to assume it was the same girl I speaker few minutes ago). He told me the same reason, Priceline email system cannot be trusted. By the way I also check my spam system and no email confirmation. I remember when I had issue with not liking the hotel Priceline gave me before, I called customer service and they gave me bonus towards to my next bidding purchase, I asked if there is anything he can do to help a upset customer that got punished on Priceline system error and refused for a credit refund, like what other customer representative did for me. He refused, and said he can do nothing. Stand on customer side, I got punished not because of my own fault, but some system error, without credit refund, the customer service even refuse to offer something to make up for it. I have been a royal Priceline customer for years, I am very disappoint and upset about this experience. I don't understand, for a corporation, if the email system is not a reliable way of communicatuing, how is this corporation even reliable? I made a decision to close my account with Priceline and will no longer using Priceline, and I will also tell me experience to my family members and friends. Thanks!!! | |
| brenda | 5/18/12 |
| I agree with all posts...i should have come here before booking a room online. No one has any authority to do anything, and i cannot get through corporate. The more you inform others of these problems the less people will have this problem. Lets voice our opinion and experiences through priceline via any social media available. | |
| Candace | 4/24/12 |
| Worst customer service on this EARTH!! The flight I booked listed one layover in both directions, after I paid, it listed an additional stop for refueling.My aging grandmother cannot have more than one layover due to her high blood pressure. I called customer service who was extremely rude and monotone. And refused to give me his bosses name the person I spoke with was named Travis ID#5260493, claimed he was in the Philippines. I will never ever ever by anything from this company. BAIT AND SWITCH if I ever saw one...I looking for the contact information of their management team as I type. | |
| Screwed by Priceline.com | 4/26/12 |
| Tried to change a flight, cost me $200. Tried to reschedule the rent car, ate $50. They suck, I'll never use them again, they'll get nothing but bad press from me... | |
| Damien Chin-Sang | 4/30/12 |
| I booked a vacation package with Priceline and purchased the insurance for $44 extra. Well needless to say there is no such thing as insurance with Priceline. They took my money which was $4600 and it's been over a month and still no resolution. They keep telling me to call the insurance company which is Berkley Ins and Berkley Ins is telling me to contact Priceline because Priceline never sent the the money. So Priceline stiffed both me and the insurance company | |
| Rocio Roque | 4/30/12 |
| I have always booked my tickets with price line and I paid extra for the insurance and now that I can no longer go on my trip they refuse to refurbish my money back the worst company ever.. I am so disappointed and will never be using them again. | |
| ollie | 5/1/12 |
| I'm sick of always getting a 6am fight. So I ask if it can be changed and the said no. So I asked if I can cancel and they told me no. But that is real funny when I just had to cancel a flight last month. So I asked for the Corporate Headquarters and he told me that they didn't have one but he can give me the number. So I pulled the number up on line. And I asked him again for the number and he said the same thing again. But you don't have to worry about me using priceline ever again. | |
| Chris Lee | 4/17/12 |
| We pre-booked our trip with Priceline 2 months in advance to our departure including flights, hotel and rental car. We made our flight to Orlando, Florida and made our way to the car rental company. Upon arrival to the car rental company they did confirm we did have a car reserved; however the rate we paid did not fit into their pricing models for Priceline. We called Priceline at the front desk of the car rental agency and they said their was nothing they could do for us except refund our money (in 7 to 10 business days)and we would have to figure it out ourselves. I was not accepting this and was very angry as I told them they better get this resloved. They refused and that was that. We were stuck at the airport for 5 hours as we tried to get a rental car and had to pay with money we didn't budget. Needless to say our trip was not as good as we had drained half of our budget on a rental car. I WILL NEVER USE PRICELINE AGAIN! Next time I will use a local travel agancy.. | |
| Mike L | 4/11/12 |
| I booked a 9 night stay at a UK hotel with a best price guarantee. I found the same deal on the hotels webste that included breakfest and was cheaper. The difference was around $500. i contatced Priceline withing 12 hours of booking and then a number of times after to try and get the matter resolved with no luck. This is a bad company and maybe a class action Law suit is called for... It is a good lesson to look before you leap and NEVR trust Pricelines policys. PS the stock is trading at $730.00 a share. | |
| Juan Horta | 4/4/12 |
| Priceline is the worst company with the worst customer service ever, they made a mistake on our flight reservation, we called to complaint and we were told to cancel and repurchased the tickets, we did that and got an email from Priceline stating the cancellation and the amount of money to be refund. We never received the money back so we called them many times, spent hours and hours on the phone, and all we got is different excuses, after all we never got the money back. What a bunch of liars and thieves. | |
| kimberly hill | 4/1/12 |
| Absolutely the worst customer service ever!!! I was charged a booking fee (hmmm funny I thought Priceline had no booking fees) but they call it a "processing" fee. I was really upset and they said "there is nothing we can do because you agreed to the payment at checkout. I overlooked the booking fee but still THEY ADVERTISE NO BOOKING FEE AND THEY CHARGE PEOPLE A BOOKING FEE, they just change the name to "processing fee". I WILL NEVER USE PRICELINE EVER AGAIN!!!!!!!! | |
| The old Bait & Switch | 3/25/12 |
| WOW the old system of Bait and Switch is in full swing at Priceline. During a long and frustrating BID I recieved a counter offer from Priceline. It was only a few dollars more than my bid and I just took the offer...WELL it was for an airport 120 miles from the one I wanted to go to. After contacting what they call Customer Service I got the big UP YOURS from the non-english speaking representatives. I will never use this company again | |
| Heather Y. Looney | 3/22/12 |
| I recently made reservations for March 17th, it was my fiance's birthday, as we were going to a concert. When we arrived at the hotel, the clerk stated that my deposit amount was greater than the acutal rate of the hotel, this was a shock! This was the first time I ever used Priceline, so you can imagine my surprise. To top it all off, when I had contacted Priceline to change my room from a King to 2 Queen beds, I spoke with Anna @ Priceline and she confirmed there would be 2 Queens in the rooms. There were no Queen beds in this room, they did not even have Queen beds, only Full or King. I contacted Priceline regarding how they charged $34 more than what the hotel was charging to book with them, and they stated that I should of never been told that information. Seriously? People use their service thinking they are saving money, and the reality is people, you are loosing money! They refused to refund me the difference and kept referring to their policies. I spoke with the Customer Relations Specialist, Sharon, who still refused to help me. Needless to say you can understand my outrage! I am in the process of contacting Lisa at Corporate myself to see if I can get anywhere with this company. I should of stayed with HOTWIRE, I have always managed to get great deals and Customer Service as well. Shame on you Priceline. | |
| Terra Smith | 3/19/12 |
| I booked a flight to go see friends this summer. Boy was I wrong!! I accidently hit my hand on the key board and it added a different apartment number. I tried to go back and fix it but it said it was processed. I had fun talking to a rep that couldn't understand english or speak it for that matter. The rep kept telling me there was nothing she could do for me, so I had her transfer me to a supervisor. Wow,she didn't listen to me either. I had to repeat myself 6 times. I told her a good manager would listen. I told her that I just wanted to fix the apartment number but was told there was nothng she could do for me. I told her just to get my reservation cancelled. The supervisor just kept telling me hold on. Hold onto what? I told her just to put me on hold so she could get someone to handle my request. Aboout 10 minutes later she comes back on the phone and tells me my refund of about could take around 5 days. I never had such horrible customer service in my life!! If I would give them 0 stars! | |
| Marilyn | 3/9/12 |
| After purchasing a ticket from Priceline, the price went done $73.00 in a week. I was under the impression that I would be afforded the courtesy of getting the lower fare.NOT TRUE! No one would take responsibilty and kept saying there was nothing they could do. After two hours on the phone with Priceline talking to people in Manila an Mexico, got NO SATISFACTION. WILL TELL EVERYONE I KNOW...NEVER USE THIS WEBSITE! THEY DO NOE KNOW OR CARE ABOUT CUSTOMER SERVICE!!!!! | |
| Kelly | 3/10/12 |
| I wish there were no stars! I should have learned my lesson to only use them for rental cars because they can't mess up on those! I need a hotel in San Diego and I wasn't even using there name your price section I was using there hotels near a certain address and closed the whole site down. As I was booking with another website it booked me at some random hotel 6 miles from the hotel I was booking on the other site. I didn't panic I just called the customer service number thinking that someone would be able to help me because this was just a crazy deal that happens. Well first taking nearly 30 minutes to anwser then being hung up on was enough to make me mad but I stayed calm and called back. After spending nearly an hour on the phone and being passed around from useless person to person I was transfered to Leslie who was telling me she was the highest person there and she had all the power to not help me! Only after the fact that I asked her to speak up or transfer me to another phone that i could actually hear her. It was literally a whisper at best. She refused and hung up on me and told me not to call back because no one would help me!! What kind of customer relations pro says that?? If you did you deserve to be fired! What a horrible person. I asked her what her title was and she said that it wasn't important for me to know! All I needed to know was that no one could help me. Even after that I wasn't giving up I called back and was sent to another group of useless people that said they are here to help but can't give the customers what they need or want, they can just book or talk about how great their companies are. Neither 4 hours later I'm sitting here feeling so stupid for something that wasn't even my doing. I'm sitting on the phone with the hotel hoping they will grant me some kind of help. If not I will be contacting the corporte office monday morning and making sure I can talk to someone because I'm so mad about how badly I was treated. STAY AWAY FROM PRICELINE for anything but cars the rest can't be trusted I'll be using anyone else to not be put thru this again. | |
| Melanie Jones | 3/15/12 |
| Booked a room for 2 nights, checked the area that I wanted it in, they gave me an area over 45 minutes away, in which I DID NOT check, called customer service within one minute, they apologized and offered to refund my money less a 35 dollar change fee, I said this was your mistake not mine, I shouldnt have to pay anything....asked for a manager, they said they are sending me to the escalated department which could help me more, this girl comes on, reading from a script, not listening to anything I said, when I was done speaking she would come back on and repeat herself, she finally said I can send you a coupon for the next time you use priceline, which proved she wasnt listening to anything I said????? I told everyone that I spoke to, including the corporate office, that Im not asking for a refund, or to rebook, or a coupon for my next trip.... Ill stay with the same hotel chain, please just switch it to the location where the event is that Im going to since that was my request in the first place, same thing over and over, telling me I did check the area that they gave me, its my word against theirs and in this case, and from what Im reading above, the case of many others, the customer is NEVER right, how are they staying in business??? The best part of this entire story is that at the end I said, ok I will take the refund and rebook and pay the change fee, It was worth it not to take a cab back and forth across the city 4 times a day, and he goes, well the last rep made a mistake and shouldnt have offered you that option, I said are you kidding me, well what about the coupon for my next trip, he said no, we cant do that either you are at fault.... 2 customer sercvice reps, 1 corp rep, and 3 different stories, the higher up the chain I went, the worse it got....Neato F'n Mosquito | |
| Ryan | 3/5/12 |
| LOL!!!! I dont know why I went right to Priceline to book a ticket to Vegas....but I did...for Some reason after I booked it, I went on Expedia to see what that price would be and low and behold, it was 30 dollars lower for the EXACT trip. I didn't panic. I called the Priceline ‘Honduras' Customer relations team and asked for the Priceline guarantee. I told them to go on Expedia and put in my itinerary...after 2 hours of speaking with several people, nobody on their end could see what I was looking at...they all where finding different and HIGHER numbers from Expedia...There was no way to email them the link of my web browser, no way to send a PDF print of the Expedia page, it was just their word against mine and that was final....It’s not their fault, the company wants them not to find it...that way, they don’t have to issue any refunds or honor any pricing. Its my fault for using Priceline before shopping around first and kudos for their marketing because I went straight to them for my trip.... | |
| Clair Ireland | 2/29/12 |
| I tried to book a name your price hotel on the website but kept getting an error message at the enter your details page. So I called customer service and they said I couldnt purchase because my credit card did not have a US address (eventually I was told this after several calls). While on hold I had sent a customer service message through the site asking this question and the email response from a customer service agent came back telling me I could not make the booking for the same reason. Fine! No problem so off I went and booked elsewhere...Yet the next day I discovered they actually did put the reservation through??? A call to customer service just gave a canned response that purchases are final etc. How did my reservation go through when the site blocked my booking from going any farther? Only for the fact that I had it in writing from the customer service response would my credit card company not have seen proof of what happened to me. Priceline were a million per cent un cooperative. It was ridiculous to the extreme what happened to me and how they treated me and my bank. My bank claimed the money back from them and re paid me. It took dozens of phone calls and letters to my bank showing my proof to get my money paid back to me. Bad taste in my mouth from Priceline...shudder.... | |
| Fraudulent Customer Service | 2/16/12 |
| Not sure why Priceline bothers to have a "customer service" department. When the first rep did not have the authority to help me, I asked to speak to someone that did. I was then transferred to "customer relations." When that rep couldn't help me I asked to speak to someone higher up. No can do. Really? The guy sitting in some call center is at the highest Priceline corporate level? So, I asked for the address and phone number for their corporation. He said he had the address but he didn't have a phone number!!!! Really? Customer Service/Customer Relations can not provide the phone number for their own company?!?! Now, you know that the guy in the call center is not making this stuff up. Priceline has in their wisdom decided that this will be their customer service. How deceitful and shameful! OK. Looked up their corporate address and phone number. Now starting to write letters to their corporate executives. Of course also going on FaceBook, Twitter, and LinkedIn to let everyone know. Another good use for social media. In case anyone's interested, what happened was that I named my own price, $70, for a one night stay at a 3 star hotel. The bid was accepted for a Radisson Hotel in Chatsworth, CA. Unfortunately there is no Radisson Hotel in Chatsworth, CA. There used to be, but they must have lost their franchise. Their customer service said it didn't matter what the name on the hotel was. I tried to explain that the problem was that the hotel was mis-labeled as a Radisson. That it's really a non-branded hotel in Chatsworth with no Radisson sign anywhere. Tough luck. Really? Priceline approves of deception and knock-offs. Some no name hotel can say it's a Radisson and Priceline's ok with that? Thank God I didn't buy an airline ticket, probably would have told me my ticket was on a branded airline but the planes, held together with duct tape, just don't have the brand's name on them. Milan Vukovic (818) 610-8088 call818vukovic@yahoo.com February 16, 2012 | |
| Daud Ali | 2/2/12 |
| My daughter bought a return flight ticket from Boston to Kuala Lumpur for $1,368.00 in August 2011. The flight leaving on August 27, 2011 (Delta and Koran Air) was subsequently cancelled due to Hurricane Irene approaching. Up to today, she has been unable to get a refund despite numerous promises by Priceline customer service. She feels cheated of $1,368.30. She is just a student. Priceline does not deserve a single star. | |
| Jennifer D. | 1/31/12 |
| Customer Service isn't just poor, it's apparently non-existent. In the 52 years I've been on this earth, I've never received such a run-a-round as I have with Priceline.com. Having been unsuccessful in getting the bid I requested, I left the website and found a great airfare rate elsewhere. But when I attempted to purchase it, Priceline was still holding onto my funds preventing me from making the other purchase. Calling several listed numbers to speak with a Customer Service Rep. has been absolutely impossible and a recording keeps telling me my credit card has not been charged yet the bank registers a hold on my account. Today is the last time I will ever attempt to use Priceline.com, and my prayer is that they will reap what they sow and for their horrible customer relations find themselves out of business within the year. As a matter a fact, I declare it in the name of Jesus. Prayer changes things; I am a witness. | |
| | 1/24/12 |
Priceline's calculations for a MEDIAN retail price for a hotel listed on their "name your own price" webpage are deceptive inaccurate and misleading. I used Priceline to book a hotel in Key West, Florida. Juggling a baby in my lap and a two year old on my knee, I went to the "name your own price" webpage. Hoping for one of those 60% off deals that is posted on the website, I proceeded to book my vacation. I chose where I wanted to stay "Key West" and the star level of my hotel, "resort". I was then ready to name my own price. To the right of the entry box is a yellow square that reads "median retail price for a resort hotel in the areas selected is $579". I based my price on the $579 and entered $275. That price was not accepted. I quickly tried to enter my next higher price of $300. That was accepted! But it was in Key Largo. Oops! Somehow when I made the second entry of $300 I also searched both Key West and Key Largo. After 3 failed phone calls to customer service(in the Phillipines) to help a partly distracted mom try to get her trip changed to Key West, I realized my error would not be changed. Instead, I began to investigate how I made the mistake in the first place. So, I went back to the website and saw that if I included both Key Largo and Key West in my search, there were in fact 3 Resorts possible. Adding the three available resorts together $579(in Key West), $334 + $379(in Key Largo) I came up with a median price of $432. However the yellow box still reads the "median retail price for a resort hotel in the areas selected is $579". When it was just Key West selected the median price was $579. With both Key West and Key Largo selected the median is still $579. How could I attempt to get 60% off if I didn't start with an accurate median? That is clearly inaccurate and misleading. If the yellow box had changed to reflect the actual median of $432, I would have lowered my "name your own price" to $200(and with the number change, I might have even noticed my Key Largo error). After getting nowhere with customer service in the Phillipines, I called the headquarters in Connecticut. The Senior VP of customer relations, Lisa G. passed my voicemail to Steve in her department. Steve called to tell me he could not cancel my trip because they might lose their contract with Marriott if he did. He also told me that a median and average are different(?!?) and $579 was indeed the median at the time I booked. He insisted that the price of the hotel they booked for me changed from $579 when I booked to $334 four hours later. I am 100% sure he is wrong. In addition, I called the hotel directly and the prices for rooms were $319 and wouldn't have changed so drastically in 4 hours! I tried the same search several times after my conversation with Steve and the box always read $579 with Key West alone and with both Key West & Key Largo checked. The calculation is inaccurate and deceptive! | |
| Tom Peters | 1/25/12 |
| These guys are liars . I rented a car and when I found a lower price with the same car company on thier website they claimed they could not seethat price and quickly hung up. Just for the aggrivation they caused the BBB as well as many travel review sites will get a letter of the details of how bad priceline customer serive really is. I will Never do business with them again !! | |
| Billy G | 1/23/12 |
| This is what happens when you outsource to countries that dont speak english.....My daughter attempted to book a trip online and got a "cannot process your request" message.....She called cut service and tried to book it that way.....Than was told her credit card wouldnt go through...another credit card and 1/2 hr later still no luck.....Hang up and try tmrw.....But wait!!! There are now 10 charges to both credit cards....Approx $10k .....Have to put stops on them, notify fraud alert, issue new cards etc!! Call cust service to find out WTF is going on....Ended up in and English as a second language class and an orchestra of canned responses...Thank you William J for Ms Willingham's phone number...I'm sure she wont call me back either... | |
new_york_night  | 1/17/12 |
| Wow, I'm really surprised to read these bad stories. I have had only good experiences with priceline. You must follow through and commit to your purchase, but they are very up front about that. What do you expect, people? At these discount rates, there has to be a trade-off. The one time I begged them to change the hotel for me, they let me. Their bid system for hotels and cars can't be beat. I use them all the time. Now, flights, this is a different story. I have never gotten a cheaper flight than I could by myself. | |
| Beyond dissatisfied! Livid! | 1/18/12 |
| I agree with those before me who state that if there were a zero rating it would be gracious for priceline customer service. I will never use Priceline and will see that friends and family who frequently did use Priceline never do again. I made a reservation and purchased travel insurance. I needed to change my route and was told that I could do so. Apparently, this was not the case and no changes are allowed regardless of circumstance. I was then told that if I die on or before my travel that I could call and fill out a claim. Well hell, now why didn't I think of that. Next time I die I will remember to do just that. Really? Priceline......It would be interesting to see the retention stastics of Priceline. | |
| William J | 1/19/12 |
| The VP of Customer Relations (that's what they call it...I wouldn't) is Lisa Willingham. Her direct number is (203)299-8000 x720. She hasn't returned my call yet. They'll probably change her extension once this gets out. | |
| Sherry Taylor | 1/12/12 |
| First and last time user. Priceline will never get my business not any other ear I can grab at this point. I do not want a refund on my hotel stay, all I asked for was a reschedule. I booked a single night in Orlando for a concert. The concert was postponed yesterday. They will nto allow me to simply change the date, they would rather keep my measly $62 and lose me forever... and do a simple reschedule. Reallt Priceline? THIS is how you make and keep happy customers? Believe me, every person I can find will hear of this and I will never use this service again. | |
| Lu | 1/3/12 |
| I had the same problem as Sarah. The hotel showed me that I would of payed a lower rate through them. When I asked Priceline to refund the difference of $13.00 I was told to bad, I needed to reread the contract. I travel a great deal and will never use them again. Imagine, they pay thousands to bring in new customers and will not pay $13.00 to keep someone happy and coming back. They have lost me, my friends and family. | |
| Andrew Baird | 12/29/11 |
| I have never had a problem with Priceline. It's a great tool to use in a pinch when you're in a city and need a good place to stay...fast. There are a lot of people here who are using Priceline for the wrong reasons...and remember, you get what you pay for. As for getting what you pay for with Priceline, I've been very lucky with what I have bid for. I traveled the entire US West Coast last year using Priceline and I stayed in 4 star hotels the whole way. I wasn't disappointed with what I got...at all. People here complaining about accidentally hitting buttons are CRAZY! Close your window if you don't want to buy anything! You go through like two confirmation screens until you get to the point of buying. And paying for parking...grow up! Every hotel charges for that! Again, if you want 5 star treatment, you have to pay for that. Go to the hotel directly. Use Priceline for what it is: a great place to get a great hotel last minute or doing something on the cheap (when you're willing to take the risk of getting what you pay for). | |
| Pamela | 12/29/11 |
| Priceline has the worst customer service I have ever dealt with. The result in them not giving me a refund for a mistake THEY made will cost them more than the 54.00 refund I requested. | |
| Sara | 12/26/11 |
| If there were 0 stars, that's what they would get. When I stayed over night in my hotel room, the hotel accidentally gave me a bill with a lower amount than priceline charege me by $13. (including taxes). I called and spoke to the hotel manager who informed me that the lowest price I saw on the bill I received was the same price they bill Priceline. I paid $13 MORE than the hotel would have charged me. Customer Service is just there to tell you they will not give you your money back.. or even partially refund a difference for them overcharging. They are a scam as far as I am concerned. I hope someone reads this and saves themselves some trouble. AVOID THIS PLACE LIKE THE PLAGUE. | |
| tammy cullen | 12/16/11 |
| i booked a room for 3 nights through priceline, in columbia missouri, at travel lodge, while my mom was in the hospital, the hotel was nasty and dirty, had to be switched 2 x that night do to heat not working in 1st 2,last room was dirty, floor had not been vaccumed, there was mold around curtains and walls, tub was dirty, sheets had yellow stains and burn holes, and there were cockroches, had to move to another hotel, just want to be credited the money i feel you owe me for the 2 nights i did not stay, if it were u,u would not of stayed there either | |
| Craig Henderson | 12/12/11 |
| Try spending the rewards cash, what a nightmare!!! I could easily spend my own money and purchase the room for $81.00. But using the "name your own price" of $82.00 ($12.00 My Money / $70.00 Rewards Cash) gets rejected. What a scam!!! Talked with SARA, Hector, Cacy and Michael. All of them had lame peat and repeat replies. You could tell they take these types of calls day in and day out. Note: Only option to use rewards cash is "Name your own Price" Lisa Hillingham, SR. VP Customer Service, you should be ashamed of yourself. | |
Steve R  | 12/14/11 |
| I think priceline gets a raw deal. The reservation system is good. Hotels give priceline members inferior rooms ( bad location, worn-out furniture, unsafe electrical appliances). This is definitely true of Sheraton! I'm in such a room at the Miami airport ( #353 ). | |
| Julie Larson | 11/30/11 |
| I only wish I had an option for zero stars. Absolutely no help whatsoever. My departure was changed 40 minutes early and a rinky dink airport, and when I showed up an hour early I was told to wait until the current plane had taken off until I could be helped. When I tried to check in was advised that was my flight that had just left. Called Priceline and they offered me another flight in another city that was impossible to get to on time. I asked for a refund and it was refused. When I called a day after I paid my own way home, they told me I couldn't have a refund because it was too late. They were rude, uncaring, constantly interrupting, and stated I was "lucky" because I ended up with a miniscule credit from the airline, after I paid an additional $350.00 to get home, wasted 5 hours of my day getting there, then another four hours on the phone with their inept "customer support" staff trying to seek some recompense for this hassle and financial hardship, to little to no avail. At my rate of pay, the entire ordeal cost me an additional $ 600.00. STAY AWAY AT ALL COSTS !! DOES WM SHATNER HAVE ANY IDEA HOW HORRIBLE THEIR CUSTOMER SERVICE IS? | |
| Che Fairy Lee | 11/25/11 |
| This company is horrific and is FULL OF SH!t. I purchased the travel insurance and couldn't even get my hotel refunded. Horrible horrible service! | |
| Dorian Grey | 11/18/11 |
| Priceline.Com gets not only a Capital "F" for failure, but an "f" for FUCKED in the head! I have tried calling every known customer service number for this 4th rate company (How it ever got the SEC to allow it to go public is a mystery)and they PURPOSEFULLY "hide" from the consumer. As a result, I will NOT use their 4th rate service! They are not consumer freindly. They are, in fact, scum! | |
| Glenna Adams | 11/12/11 |
| FALSE ADVERTISING AND BAD CUSTOMER SERVICE - Use this service at your own risk. There are no refunds for any reason. I would like to give this company a zero rating if it were available. On September 5, 2011, my car rental bid of $20.00 a day was accepted for a rental car from National Car Rental in Phoenix to be picked up 10/19/11 at 1:00 PM and returned 11/22/11 at 10:30 AM. My credit card, which was charged the same day, was charged $113.55 for the three days rental. I was told the additional $53.55 was for taxes and fees. This amount is nearly double the accepted bid. I was told I could get a free upgrade, and I decided to take advantage of it; however, the free upgrade cost me an additional $47.82 for the three days. So, I ended up paying $53.85 a day for a car instead of $20.00 a day plus taxes. | |
| iris dennison | 11/4/11 |
| I agree with everyone who states it's a shame this website doesn't have a zero star rating, which is what priceline deserves. I called within SECONDS because I accidentally hit 'buy' on a hotel bid. Not deliberately, not intentionally, but I ACCIDENTLY brushed my touchpad on my laptop. I had two windows open on my laptop for priceline because I was trying to bid on both a flight AND a hotel. I didn't book the flight because there was no way to guarantee my flight time, and I needed a specific time frame. Instead of closing the hotel window, I brushed the laptop mousepad and BOUGHT a hotel room for a city to which I have no airline ticket to visit. Again, within SECONDS I was on the phone with priceline to attempt to resolve the issue, with absolutely NO results other me having a bad headache at the end of my calls. I have contacted my credit card company to stop payment on this charge, and will be contacting my local B.B.B. I would NEVER recommend this business to ANYONE based on their poor customer service alone. Do yourself a favor, pay a little more and have peace of mind with another company. | |
| rbtbrooks | 11/1/11 |
| Poor customer service. All they can say is there is no cancellations, no refund and the order can not be changed. Spoke to 5 people. Told them I have written the better business bureau and the Texas State Attorneys office. I let them know that I have the confirmation from them, that they have received my claim. In the State of Texas you have the right to cancel a hotel reservations within 3 days. I tried to cancel within 1 minute. Spending hours talking to them 5 times and spending hours online reporting them. Finally I called the Hotel manager and she canceled the reservations and I let her know that I have reported Priceline. On her side she has not charged priceline.com for the the Hotel and was not going too. I wanted to let her know we would not be showing up.. Even though you use the filter on priceline and state you need a hotel for pets. Apparently when that box comes up "name your own price", the filters go away and they no longer abide by your request made previously. They say the Hotel they give you is on the same one as requested, but once you click ok. The reservations turn to a totally different place that does not allow pets. They don't care. | |
| Mike Pero | 11/1/11 |
| I attempted to name my own price and thought I would have a choice about the hotels that would accept my bid. After realizing that I received 2 hotel rooms I called them directly minutes after placing the order. I explained to 2 different people that I have a group of 13 people and needed living units and they said that I couldn't change or do anything about my reservation. Now I have to scramble to find arrangements for 4 adults and 9 kids for a school vacation. | |
| Seriously Dissatisfied Former Customer | 10/31/11 |
| THE ABSOLUTE WORSE CUSTOMER SERVICE I HAVE EVER EXPERIENCED. When I asked for a supervisor, no one has anyone that they report to. I spoke with Dominic#SODO0611 in Customer Care & Janice #5260078 a Customer Relations Specialist. Janice suggested that i write Lisa Gillingham, Sr. VP of Cutomer Service. The absolute worse experience I have ever experienced and I have experienced some poor service, but seriously, there should be a zero star because the one star was giving the company too much credit. | |
| Christian | 10/28/11 |
| If i could give 0 stars i would. You book a hotel and then they let you know after you name your own price and buy it that there will be a $20 to $55 parking fee... are you effing kidding me???? i feel like i've been taken. the customer service person Elizabeth H. acted like she could give a $^#$ about my problem. I feel totally scammed. | |
| P Siddall | 10/27/11 |
| FALSE ADVERTISING AND BAD CUSTOMER SERVICE If I could give a ZERO rate I would. First, a lower hotel price was found on the website. Then an even lower rate was available with a corporate discount. Because the reservation was made in a hurry (day before check-in), they said no refund was available due to less than 24 hours. Call center is located in the Phillipines and if you ask to be transfer to the US you are told that is impossible. It is impossible because they do not have any call centers located in the United States. If you call the home office in Connecticut, you will be trasfered back to the Phillipines. | |
| N Lockie | 10/27/11 |
| WARNING I believe that I was a victim of identity theft as a result of booking on Priceline. I had over $5,000 of charges put on the card I used to book my hotel on this site. Charges were put on my card the day I arrived in California. I had not used my card in the states at all so the only way someone could have got my details and date of travel was via this site......... | |
| Christina | 10/21/11 |
| This is company has refused to cancell my order and it has been less than 24 hrs since I purchased my tickets. Also within this time I recieved an email stating there were cheaper tickets to my destination by $200!!!!!! I have 2 tickets purched for this trip and I am a freuent traveler. I have been a loyal customer to priceline until now but since they can not afford to give me the courtsey of a 24 hour period after purchase time... I can not longer afford to deal with them and their customer service. | |
| Marilyn | 10/22/11 |
| I made an offer for a car rental at West Palm Beach airport yesterday, but my offer was not accepted and it was written that I should Try Again. I don't want to try again. I spent more than four hours today trying to get to speak to a person at a Priceline number in order to CANCEL. I tried MANY numbers, but only got an automated selection. Likewise, I could NOT get a Customer Service email address. I am worried because Priceline has my credit card number. CANCEL, CANCEL is my desire. It is unheard of for a business not to provide customer care access. Please provide a telephone # where I can reach a live person in order to cancel. | |
| Heather | 10/5/11 |
| I just recently had a problem with price line my grandmother accidentally put my maiden name on my ticket instead of my married name but that wouldn't have mattered because the airport could not find me in there system with the airline record locator number I was given I called price line to find out why they couldn't find me and to get my last name changed I spoke with a guy named Carl and he said he could fix my name and get me on a flight for $30 or I could call the airline and they could do it for free so I told him I'd rather save the $30 and get it done for free. So I call the airline and they said they could fix my name but I would have to call price line back cause they would have to get me a new reservation since that's who I bought my ticket from. So I called price line back and got some lady that barley spoke english I had to tell her what happened 4 times and that I needed on a plain asap cause I needed to get back home to my son she kept telling me that there was nothing she could do so she transferred and the guy she sent me to tried to tell me the same thing I asked to speak to a manger and he tried to tell me what he thought that the manger was going to tell me. I told him once again to transfer me after a min. he did. Well I started to talk to the supervisor he tried to tell me that there was nothing he could do then he tried to tell me that it's not his fault that my name is wrong on my ticket and that he could get me on a new flight for $180. I told him that his employee told me that he could do it for $30 so that's what I want. After I told him to get me on a flight for $180 no more then that then he tried to tell me that there were no flights going out of Bakersfield,CA until monday after about 1 1/2 - 2 hours he sends me to united.com support I told the lady what happened and she had me go down to the airport and they got me a flight for FREE leaving Bakersfield,CA that next morning. I was lied to by the supervisor at price line and bullshitted around all because they were trying to get more money out of me. | |
| P. Stnzneck | 9/29/11 |
| Please, someone devise a "0" star rating, but actually this is way too crediting as well. Price Line is not to be trusted. Always giving a second chance knowing mistakes happen , regardless of training and pressure to attain high levels of service.But the second chance ended like the first, horrible. With 4 flight tickets from Buffalo via Price Line for my family to attend a wedding in Virginia, Price Line made a grave error in the reservation number for our flight, leaving us without tickets, baggage in hand at the Buffalo airport. Price line customer service was rude, saying "call back Monday". Well, we were unable to attend the wedding and my family was greatly upset. My husband is a doctor and is well recognized and many trust his educated opinion. Price line, thanks for nothing | |
| Charlie | 9/30/11 |
| I haven't seen this issue on here yet, but I recently booked a hotel room in Napa, CA, on Priceline; after confirming that I received the price I wanted, the next screen came up offering transportation to my hotel from SFO at a good price, so i booked it. They did not mention that the transportation was to downtown San Francisco!!! This does me no good at all as I will still be 40 miles or so from my hotel! I understand that I made the mistake and did not read the fine print; however, why would they offer this service when it doesn't pertain to the recent sale??? No one will help; all I get from customer service is that I initialled the contract and it is my fault. How sad that Priceline is willing to lose my business FOREVER over $34 that I have asked them to refund. I know that they can do it; they know that they can do it; but they just refuse to. | |
| David Simco | 9/23/11 |
| Priceline.com has the worst customer service there is, but then what can you expect from a USA company that outsources it's customer service to a foreign country????????? Just another "GREEDY" company that wants American customers and their money, but gives terrible "outsourced" foreign country customer service in return. All you get from these people is a "song & dance"... I purchased two airline tickets through Priceline.com and 25 1/2 hrs. later I noticed the prices of these tickets had been reduced, so I called Priceline.com to ask for a refund in the difference of the prices. They told me I'd missed the 24 hr. deadline by 1 1/2 hrs. so, I e-mailed them several times and got the same response. A lousy 1 1/2 hrs.!!!!! I've been a longtime customer of Priceline.com, but NO LONGER. The refund difference was only $74.00, but it's going to cost Priceline.com alot more that the lousy $74.00 they would have refunded by me not doing business with them anymore, but it bought them ALOT, and I do mean ALOT of negative advertizing!!!!! They could have showed a little compassion and given me the 1 1/2 hr. leeway just for the mere fact that I've been a long time customer. | |
| John | 8/8/11 |
| Same as all the others...HORRIBLE CUSTOMER SERVICE... I reserved a hotel in San Diego and once I found out about the $40 per day parking, i was not happy. The contract states that there may be MANDATORY charges (resort fees) which is understandable and OPTIONAL charges such as PARKING. this hotel charges a $40 parking fee per day MANDATORY. I dealt with 3 individuals at Priceline with the last being JOE #5260067 and then he hung up on me.. Very professional....this is a horrible operation. | |
| Debbie | 8/10/11 |
| If I could give no stars I would........I was booking online and the price said 682 total including all fees. I then go to the next page enter information, go to next page and the total price is now 697. I called and they gave me the run around that the price was constantly changing. While I was talking to them I was opening up new windows and the same price game kept occurring. Ask to speak to a "higher up" (he too could not speak English well either) told me the same story and again I kept opening up new windows and starting the search over to receive the same price difference. I then asked for his boss. He was the top guy. I then asked for a phone number in the United States. He did not have one. I then did a search on the internet got a phone number out of Connecticut and guess what NO ONE answers the phone!!!!!!!!! Big rip off!! | |
| TASHAWN DAVIS | 9/22/11 |
| I HATE THIS COMPANY. YOU CANT SPEAK TO ANY ONE THAT SPEAKS ENGLISH . THE CUSTOMER SERVICE SUCKS AND THI COMPANY IS NOTHING MORE THAN A HUGE SCAM. I CALLED AND CANCELLED A RESERVATION THAT I BOOKED FOR JULY 17TH I CANCELLES IN JUNE . I CALLED BACK TODAY TO USE THE CREDIT AND HE TOLD ME THAT I DONT HAVE A CREDIT AVAILABLE TO USE. THEY REFUSED TO GIVE ME THE NUMBER FOR THEIR CORPORATE OFFICE SO THAT I CAN WRITE LETTER. I WOULDNT ADVISE ANYONE TO USE THEIR SERVICES. YOU LOOK BETTER GOING THROUGH THE AIRLINE DIRECTLY... I WILL BE CONTACTING THE ATTORNY GENERAL ASAP!!!!!!!! | |
| Sam | 9/21/11 |
| I agree, the worst customer service ever. Since, I heard about the name your own price feature I averaged over 1 booking per month on hotels and some flights as well. However, after my first problem with the website I experienced the worst customer service. It is obvious that this company could care less about the customer. They just lost a high volume long term customer. | |
| Robert kusak | 8/11/11 |
| Priceline is the best had happend to me, i have never had an issue with them i understand they are a company and the cannot just give refunds to all who want it but the service and the rates are awsome comparing other website that will not offered them. im a happy customer :) People just want refunds and they dont read carefully the info given. | |
| David Traylor | 8/13/11 |
| Due to family a family emergency we booked a same day round trip ticket from Atlanta, Ga. to Lafayette, La. We paid via Discover Card with no problems. Checked in at the airport received our boarding passes and waited to board. We were ON THE PLANE and a airline representative came an pulled us off the plane and told us that our agent (Priceline) had cancelled the entire itinerary. When I FINALLY got a hold of a Priceline employee we were told that it was cancelled due to expected fraud, but we could rebook using another credit card. When we had Discover contact Priceline they were told that it was because we did not supply the last 4 digits after the zip code! Who knows that? We were in an emergency situation trying to make it to Louisiana to be with my elderly mother and my step dad (who is gravely ill) for his surgery the following morning. We were unable to get another flight for that evening and were forced into flying the next day (today, the day of this complaint) missing his surgery and not being able to help my mother who can not drive. To say the least her emotional distress is extreme. We had to coordinate at considerable expense her transportation and care until we can arrive. The emotional stress placed on my mother because of this has basically rendered her helpless and having to depend on hired help until we arrive. Financially we are out about $300.00 for travel to the airport and baggage check and an additional $179.00 for overnight stay at a hotel in Atlanta. Getting a hotel on short notice in that town is next to impossible. Our Discovery Card agent stated this is not the first time he has dealt with this with them and believes they overbook short notice flights to make their "numbers" look better, all at the cost of the consumer. It is now my personal mission to let people now the truth of what this "company" does and their lack of ANY customer service. The money loss I WILL recover but the emotional distress on my mother can never be fixed. Can I, as one person, bring this to light in a large way? You bet your last dollar I can and will. This is far from over! | |
| Sheretta Harris | 8/17/11 |
| I booked a room near Jersey Gardens and one of Price Line's affliates CONCERTHOTELS.COM booked my room. When I arrived at the hotel, the credit card the company used was declined and it took nearly two hours before they finally provided a valid CC. I simply requested they credit back their service fee for this embarrassing inconvenience and they refuse. Based on all the review's I'm reading I don't understand on Priceline is still in business!!! | |
| | 8/18/11 |
| MY 5 YEAR OLD NEPHEW MADE A RESERVATION WITH OUT HAVING MY CREDITCARD AND PRICELINE BILLED MY ACCOUNT WITHOUT MY APPROVAL AND WILL NOT RESOLVE THE MATTER WITH ME I HAVE TRIED SEVERAL TIME TO JUST EVEN GET A # TO THERE LEGAL OR BILLING DEPT. THEY WILL NOT PROVIDE ME WITH ANY INFO AT ALL. THIS IS FRAUD I JUST WANT TO RESOLVE THIS THEY CHARGED MY CARD WITHIN NOT EVEN 60 SECONDS I CALLED TO CANCELL AND ALL I GOT WAS A RUN AROUND. THEY WILL NOT PROVIDE ME WITH ANYONE WHO CAN HELP ME THEY WONT EVEN TRY | |
| Michelle | 8/19/11 |
| I am from Hong Kong, and i rate Priceline below 1 star, I have booked 2 rooms at a 5 stars hotel in Seoul, I have paid HKD 2,355 for each room and have stayed for 4 nights, the rooms that assigned me were just standard rooms, rooms were old, smell, hot, and very very small.... me and my family are very very upset, but Priceline is throwing all responsibilities on the hotel Beware if the room type is Run of House, they will only give you the worst and never the best!!!! WE WILL NEVER USE PRICELINE AGAIN!!! | |
| Stacy booth | 8/23/11 |
| I want to sue the shit out of this company. My mother was in a car accident after she made a reservation to rent a car. It wasn't even 30 minutes latter and they still billed her for the rental. She was in a coma for three days and is still in the hospital fighting for her life and they told me that there was absolutely nothing they could do. They said that they didn't even have a supervisor I could talk to. I asked the girl Nichole#5260231 in customer relations if I could speak to a supervisor and she said "sorry I'm unable to transfer you" then I asked for the supervisors name and she said "sorry I'm not able to give that information" that is the craziest thing I have ever heard. THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH......... I'm going all the way with this until I get some answers and my mother her refund and also an apology! | |
| Disappointment | 8/30/11 |
| Wish a zero-star rating was possible. A friend helped book an overseas trip for December. I made sure that he include travel protection/insurance, given the nature of my job (pay fluctuates from week to week.) Well, work has been slow and the trip no longer seems financially feasible. Called to ask about using the insurance to cancel the trip and was re-directed to a third party insurance company. Was told that only the strictest circumstance (severe illness or death of a family member or business partner) is the only way to receive CREDIT. Under Orbitz's travel protection program, a traveler receives a refund the trip amount in full with no questions. Feel cheated and disappointed. | |
| Dennis | 9/13/11 |
| I have been a satisfied Priceline customer for years, but I find that when their system has a defect, they do NOTHING to correct it and do EVERYTHING to punish the customer instead of making things right and thanking people for alerting them. You book a hotel reservation and the confirmation comes back with an offer to add a rental car to your trip. THEY QUOTE YOU A PRICE, and there is NOTHING to indicate that what they are really doing is tricking you into making an unrealistically low bid in their "name your own price" system, So when the bid is unsuccessful, you get to pay triple the price they offered you. They tell you on the phone that the price they offer is subject to availability but it is ludicrous that it becomes unavailable within 30 seconds of being offered. That, plus a half-dozen other stupid excuses they give, including telling you that your complaint isn't valid because you called them on the phone instead of using their "live chat" -- which is just another way to exhaust your patience and make you go away unhappy. What a company policy! | |
| Jerry Woods | 9/14/11 |
| DO NOT TRUST THIS COMPANY!!! They will not admit to or fix their mistakes. I booked a car and was given an entirely different price after acceptance. They obviously "doctored" numbers to get more than I accepted. I called customer service and after getting no help from someone I couldn't even understand. I asked for a supervisor. Lilly refused to get me one. I called back and got a Tina on the line and proved they charged me wrong yet she refused to fix it. I used Priceline for many years and in good faith tried to receive a fair resolve. These people DO NOT know or care about customer service. THEY WILL SCREW YOU FOR SURE. Look at all the bad reviews. I am going to every site I can to share this story. William Shatner is an idiot to have his name attached to this criminal company and needs to be aware of what is happening to customers. | |
| Greg G | 9/6/11 |
| OMG, what a bad experience. The customer service department is an outsourced 3rd party in India. They are very polite and have absolutely no authority to help in anyway whatsoever. God help you if you need something other than what you already know. But they are happy to discuss your itinerary and merely repeat information you already know. Pointless to call customer service. If you are lucky enough to contact the corporate office (they will automatically transfer you to the customer service department unless you specifically ask for transfer to somewhere else) ASK for the technical service department! Once there, someone else will be able to help you (or more likely deny your request for assistance citing all sorts of rules etc) What a joke! | |
| Ripped off | 9/6/11 |
| Yes folks, they only know how to say NO, so sorry we cannot help. These folks are so full of S..t and to think that in the world we live in that customer service would be first and foremost. These folks all need to get a real good dose of what they put out there. They are all deserving of crap service and a lot of BS and then a very gentle sorry. What goers around comes around and come hell or high water they are in store for a "class action". I am amazed to read here how many folks have been done in by these asses. I am sure these folks do not set out to have a bad experience. Heck they even do it to our folks who have served in the armed forces. Next time they ca\lll a war send these customer service degenerates. Never again and i hope they know that bad news travels real fast and that they will get theirs in the end. Figuratively and literally. | |
| James Smith | 7/6/11 |
| Horrible customer service. Do not use this company for anything. $78.40 stolen from me for a hotel I never stayed in. | |
| Henry Timken | 7/7/11 |
| Please call me ASAP. Your customer service representatives Rosie, Toni and Red in whatever country they are in are failing to confirm a pre-paid reservation I have in Europe which I made months ago. I leave tomorrow morning!!!!! They have had four (4) days to resolve this and they keep telling me there is no Manager I can talk too! I will go right to the top at United Airlines and American Express if you (Priceline) fail to deliver on this reservation for our honeymoon. Henry Timken 310-403-1357.. confirmation #10200633335. | |
| natasha lynch | 7/7/11 |
| I booked a room for my mom and I in san diego it says to call the hotel for bed preference, smoking it non smoking room etc....i call the hotel and they want an additional $20 per night. priceline books room without number of people even though its advertised for number of people...they refuse to refund tour money or help find a new hotel. they refuse to give you corporates number which you can get online in 10 seconds!! they are horrible and rude. if I pay the additional $20 a night we are loosing $12 a night...so glass they saved me money. cheaper to not use them!!! beware of the hotel too, priceline gives you the oldest most,run down star hotel they can find!! when I booked in LA I was given a hotel between the 5 FWY and,train,tracks next to industrial businesses!!!! | |
| Paul Chenelia | 7/9/11 |
| 1 star is to much, I booked a hotel room in Vegas and went on the website of the hotel and it was $50 cheeper then the one book thru priceline. I called them and they would not credit me the differance. To not use them they are taken your money do not yes them. | |
| Shawn Vanderhart | 8/6/11 |
| Customer service is a joke! they take your money and say F off!!!! they list Hotels that are 3-4 star at best as Resorts, give you the cheapest option saved me a whole 10 dollars wow!!! Ive been a loyal customer and they say oh well write a letter! Great customer service! F U priceline!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! | |
| Reid J. Lewis | 8/7/11 |
| On August 1, 2011 I requested a room via Priceline for 1 night at a hotel in Matamoras, PA and/or within 20 miles of this city. The contract so I thought. They presented me with three or four offer cities that I assumed was in the parameters I set. WRONG,WRONG,WRONG. The hotel they booked was 120 miles from my destination (Wurlsboro, NY. They refuse to return my money citing the contract of no changes. So if they break the contract it is alright and satisfactory. NO, I will not accept this at all. I WANT MY MONEY BACK AND NOTHING LESS. I thought they were alright and this happened. I am a disabled vet, can't afford to let some giant steal my money and won't..The ticket number for the trip is,10475060350. I don't have your money, but I am not just going away quietly, that's a promise. Whatever LEGAL means I can use I am about to take you on. | |
| I. Stuart | 7/12/11 |
| The worst customer service I've seen. I used their "Name Your Own Price" to book a hotel. Which ended up not being a deal, because Expedia actually had the hotel for $5 less. Anyway, turned out that this 4 star hotel has no swimming pool. Who has heard of a 4 start hotel in a major city having no pool? I tried to contact Priceline, told them I understand they could not refund my money, but any chance of changing to a hotel with a pool? Even if I had to pay more, that would have been fine. Or stay within the same hotel group (Marriott) but at a different location. The customer service basically said they weren't able to do anything. At all. I find this very disturbing. All I am asking for is a hotel pool for my 2 year old to go swimming and they couldn't even do that. They gave me some lame excuses and told me to write to their corporate HQ..they weren't even able to provide a phone number for the HQ. So, buyers, beware. DO NOT use Priceline.com. They are willing to take your money, but you will not be happy if there are any issues with your reservation! | |
| Jennifer H | 7/20/11 |
| I was a very loyal customer of priceline until today. Understanding the risks of the "name your own price" thing, I am always very careful to read every screen as I go through the process. This trip was no exception. On every page, I selected my destination to be ONT. When given the option to arrive at nearby airports, I verified that none were selected, and when I went to the confirmation screen, I saw that my flight was supposed to go to ONT. After reading this page carefully and initialing, the "negotiator" tried to find a matching flight. It did, in fact, "find a match", however it wasn't a match. It booked my flight to go to LAX. The reason I did not select LAX when given the option is because that is not an acceptable destination for the purposes of my trip. When I called customer service to try to get my flight corrected or refunded, they said they could "make an exception" and (as if it were a favor to me), charge me $150 as a cancellation fee which they could reduce to $30 if I rebook my flight. So, because their web application glitched, I have to either pay $150 or pay $30 on top of the cost of my flight. No matter how many times I called or who I talked to, they all stick to the same script. I couldn't even talk to an on shore representative. I'll never do business with them again. | |
| MIKE ALEXANDER | 8/4/11 |
| YOUR CUSTOMER SERVICE DEPARTMENT IS TERRIBLE. I SPOKE WITH YOUR REPRESENTIVES FOR TWODIFFERENT COUNTRIES OTHER THAN UNITED STATES. BOTH WERE RUDE AND COULD NOT UNDERSTAND SIMPLE THINGS. THEY READ FROM A SCRIPT. AND THERE ANSWER DIDN'T APPLY TO MY QUESTION. I EXPLAIN TO THEM WHEN I GO ON YOUR SITE TO BOOK A CAR WHAT HAPPENS. AND ASK THEM TO TELL ME WHY YOUR BIDDING SITE I HIGH THAT YOUR BOOKING SITE WITHOUT BIDDING. | |
| stephen thorr | 8/5/11 |
| booked a regular (non-name your own price) $700 flight thru priceline with trip interuption insurance. the next am i had to cancel the flight. i was told that as long as i called before midnight and cancelled they would issue a refund, that since it was still on the "authorized" part of my bank statement the charge would just drop off within 48 hours. it never happened within the 48 hours and so my bank naturally charged me the 700.00. still waiting for a refund and their website and email was inconsistent on when to expect the refund....one was 5 working day, another said 7-10 days. still waiting. btw, if you use the name your own price you are screwed for any kind of refund. even if you bought the flight interuption insurance you are still screwed, they will have to visit your doctor if you said you got sick, adding to the expense. just book directly thru the airline, you'll problably save money more than any priceline "deal". | |
| Unsatisfied Customer | 8/5/11 |
| I booked a four day vacation for me and my family to visit California and the sales representative was willing to service me due to I was a first time customer and I spent about an hour on the phone with him booking my trip and solidifying the particulars. In addition, it was a great experience until they made an error, therefore, I called them back and "All H*LL BROKE LOSE" the worst "CUSTOMER SEVICE" I have experience "EVER". One of the sales representatives entered the information incorrectly into the computer confirming I wanted to depart at 7:20 Pm and arrive at 10:00 Pm, when specifically stated "I want to depart at 7:20 Am and arrive at 10:00 Am"; that's why I paid the extra "$400.00". I asked the representative do they record every call because if so, you would hear my conversation with the representative telling him I confirmed "7:20 Am and 10:00 Am" instead of what they booked me for. Further, a Customer Relations person called me back and stated "I apologize but we cannot correct your vacation package" from that comment I loosed it, however I remained professional. He stated “the only way to correct the issue is, there will be a fee of $150 per person” I demanded I wanted the corporate number and the representative told me "There isn't a corporate number available; I can give you the corporate address. I told the representative every entity has a corporate number. I will never book my flight needs nor recommend them to anyone. | |
| George | 8/5/11 |
| I wish there was an even lower rating in the negative to truly rate priceline. They made a computer clich mistake after I purchased three ticket for my wife and two children and review their itiniraty on the same day of the purchased ticket. Then at the day of the flight they changed the day of the flight on only onr ticket and leaving everything else the same. Then they had the odosity to tell me that it was our mistake. Once they had received payment they do not care for customer service satisfaction, they get their money and run leaving you on you own to solve every issue you have. I wonder if the fat boy from Start Treak, is in the same scam. If they do not wish to refunded money once they make mistakes, we as customers should post on every access on the WEB, to let people and the goverment to know their practices. | |
| Roberta Pipitone | 8/3/11 |
| I was charged $53.92 more using Priceline than I would have been charged had I called the hotel directly! Customer service from this company is a joke. No one listens, no one cares. I was offered empty apology after empty apology form "Customer Servis Speicalist Travis #5260493" aka Betty. No help, just scripted apologies. I have used priceline for the past three years, but never again. Lies and more lies. | |
| Erin O'Hara | 7/26/11 |
| I was using the Priceline website to book a hotel in Denver, CO. I got booked into the wrong hotel quite far away from where I needed to stay. I immediately called and informed their customer service that the hotel was incorrect. I was politely told that I was unable to change or cancel my prepaid reservation. I called and left a message at their corporate office in Connecticut. A short while later Brian returned my call. He was extremely helpful. He had already reviewed my file and knew my complication. He had contacted the hotel and they agreed to release me from the reservation under the circumstances. Priceline graciously granted me a full refund. | |
| Michele | 7/26/11 |
| Dishonest company!!! Took a trip to Ireland. Received multiple quotes from various car companies for our car rental. Hertz and Priceline were the cheapest. Hertz came in at 554.78 EUR, and Priceline came in at 328.54 EUR. Both prices included the insurance. I initially booked with Hertz, but then cancelled that reservation to go with Priceline because it was significantly cheaper than Hertz. I booked the car and took care to ensure that I selected the insurance. I received a confirmation of my reservation and printed it. I At no time did I ever receive anything stating that the insurance wasn't included, or that it didn't go through with my booking. Showed up in Ireland, expecting to get our car for 328.54 EUR. Europcar told us that the Priceline reservation did not include insurance, furthermore, the price that Priceline quoted us was not the same as the car rental. Car rental ended up costing 439.81 EUR and then additional 390.00 EUR for the insurance, with taxes came to 859.81 EUR. I emailed Priceline from Ireland... no response. I called Priceline when we got home, was told that they'd have someone call me back... never heard back. Called again, was treated rudely and was completely dismissed. Asked to speak with a supervisor. That supervisor also treated me rudely and refused to help me. When I asked again to speak with another supervisor, I was told no. I was told to write a letter to the Sr. Vice President of Customer Relations at the Priceline Headquarters. When I asked for the names of the agents I'd spoken with previously so that I could account for them in my letter, I was told I could not have them. Priceline's quoted price was a lie. Priceline did not notify me that the insurance was not included. They are unwilling to refund the difference. They are unwilling to help rectify the situation in any manner. They are rude and dishonest. I have been a loyal Priceline customer for years but after this experience, I will never use this company again. | |
| Terri Fennimore | 7/27/11 |
| My choice would be zero stars! (alas , this is not an option) I decided to give priceline a try and boy did they hand me a "line" I had found that I needed to change my flight home due to human error on my part in the date/time of departure of this trip. I called priceline within the hour of my confirmation email. This was an important business trip for me. Price line said they could cancel my flight for $150. plus another $50. fee. The savings for the original ticket were marginal. adding another $200 was not an option for me. I went on my trip and decided to call priceline before my scheduled departure to see if they could in any way "negotiate" per their advertisement states. (I FIND THIS FALSE ADVERTISING) and was than told that if I had called within a 24 hour window of time that they would have charged me $150 to cancel and would have reimbursed me $125. of that. I was never advised of that option. My case was then put up for review to the research dept, which would call me back in 2-3 hours. (my flight was due to leave about that time) They never called. When I called THEM back, it was stated to me that my case was under review but customer service had no way of contacting this dept. I would have to wait. When research finally decided to call me, I was told that I never placed a phone call to them within an hour of doing business with them because they had NO records of ANY calls coming from my home phone number. They also sent me an email confirming that I never called them. Of course, by now I am home. I looked up my records of outgoing calls to priceline and found my record of calling them within the hour of doing business with them. They then told me , "oh, yes, We only had a call from you about making a hotel reservation." How interesting, I never made a call to them to book a hotel for I made reservations through my company to take advantage of our corporate business rates. RUN! DO NOT DO BUSINESS WITH THIS COMPANY! THEY R A SCAM! | |
| William Asarisi | 7/27/11 |
| Just used Priceline to book a trip to Connecticut in December (Note it is only July now) upon hitting the negotiat button to find a price that I was willing to pay it tells me Congradulations your price was accepted... GREAT (or so I thought) I get to the Itenerary page and the flight gets me only 2/3 of the way I entered in to go to. I called Priceline where I too was on the phone with someone for about an hour telling me they could cancel the reservation but I would be billed $150 for cancelling it even though their computer messed up, I was also told that I could get that $150 returned (Less a $30.00 Processing fee) if I rebooked the same flight with them with the correct information. I did that and a Flight that I was quoted $325 for now cost me $587 PLUS the $30.00 Processing Fee and $19.00 Insurance feeso all total my $325 trip is now costing well over $600 because their Computer messed up. NEVER AGAIN!!! | |
| Naomi Bell | 6/23/11 |
| manager. The manager of Hertz in Tampa Florida said Price line didnt pay them anything. When I returned to Akron Ohio I contact Price line. Now this is the problem, they said because I agreed to pay for insurance on the rented car, they did not owe me a refund.I asked how much did they pay on the rental car?. They said they did'nt have that information.How do they not know what they paid on the car. I think that they owe me because they left out a very important part in renting a car. They could have included that in the itinerary. I feel like the rental car was a scam. Hertz held 200 dollars and they charged me 293.00 for the insurance. So what did they pay? NOTHING. | |
whitt  | 6/23/11 |
| I HAD TO BE ON LINE FOR 2 HOURS TRYING TO NOT STAY AT A DIRTY HOTEL AGAIN ALL THEY SAID IS TO CALL THE HOTEL AND TELL THEM TO CLEAN IT UP SHUR, I WILL GET RIGHT ON THAT ITS THERE JOB TO MAKE SUER THEY SELL CLEAN HOTELS ALL YOU GET IS THE RUNAROUND THEY DONT CARE ABOUT ANYTHING BUT MONEY......I HAVE USED PRICELINE FOR YEARS BUT I THINK THIS THE LAST TIME IAM STAYING IN A DIRTY HOTEL ALL I WANTED WAS TO CHANGE HOTELS NOT TAKE BACK THE MONEY I WAS WILLING TO PAY MORE I JUST WANTED A CLEAN HOTEL I HAVE TO TAKE MY GRANDARTHER GREAT PRICELINE GREAT JOB | |
| ryan | 6/25/11 |
| IF YOU CHARGED ON YOUR CREDIT CARD YOU CAN CALL YOUR CARD COMPANY AND DISPUTE THE CHARGE IF THEY FAILED TO PROVIDE A SERVICE!!!!! (not debit card, just credit card) I was charged without being notified that i won a bid for a hotel. ... charge declined. I hope they like dealing with my bank. | |
| Jessica Franqui | 6/26/11 |
| I have been a long time customer of Priceline & up to this point have been very pleased with the services. However, after this encounter, I will no longer be using or referring anymore people to Priceline. I named my own price on a hotel & moments later found it cheaper, when I called to inquire about their "lowest price guaranteed" the customer service rep put me on hold for several minutes. Upon her return I informed the representative that I have found an even cheaper rate on hotel.com & I would like priceline to match that price if possible. The rep proceeded to tell me she already submitted a match to a different price & you can only make one submit. To say the least, I politely spoke to customer relation to see if they will match the final price of $20 a night difference, they refused. I can understand if I tried calling back wks later with different prices but the Representative placed me on hold to look into lowest price guaranteed & by the time I finally got to speak to someone again, a price was submitted without my confirmation or knowledge. I would think that as a returning customer, Priceline would want to keep a customer by giving me the lowest price I found during the same conversation. I am very unhappy that they were not able to give me "lowest price guaranteed" as they advertise. I travel often & always used Priceline for my vacation, well, it is their lost. They lost a loyal, customer that will no longer refer friends or family as I have in the past. I will just have to spend my money somewhere else. | |
| johnny o | 6/30/11 |
| I book a hotel with priceline, for extended stay in Orlando, fl. My family and i were going to stay one night to enjoy two days at universal resorts in Orlando...after arriving at hotel was told i did not have a room/ I called priceline several times that day just to get one rude person after another with heavy foreign accent ( i thought i was in commercial talking to that guy named PEGGY, In short priceline said no refund and i should have stay at hotel and paid again. | |
| Sean Carlin | 6/17/11 |
| Priceline has a huge problem with their rating system. After staying in some dogs and providing feedback to Priceline nothing ever changes. Priceline is rating some real dumps as three stars and when you complain you are forwarded to an outsourced third world employee who parrots the Priceline policy. My future travel money will be better used through a company other than Priceline. | |
| Patrick | 6/18/11 |
| Had to cancel my overnight hotel stay due to an airline error that was entirely the fault of Priceline. When I called them to explain this matter in detail I was told I would be refunded the cost of the room less a nominal cancellation charge. CANCELLATION CHARGE??? It was their fault!! Okay, I bought off on that but the balance was to be returned to my credit card. This was the end of April and when I finally got my refund in June it a cancellation charge equal to the amount of the room plus another $7.95. What a bunch of crooks and the customer service is nil. DO YOURSELF A FAVOR, DO NOT USE PRICELINE TO BOOK ANYTHING. William Shatner should be hung for representing the virtues and benefits of using Priceline.com. | |
| Henry Wilcox | 6/19/11 |
| I was searching for a good deal on a one way trip from dca to lax. When i checked priceline, it gave me a price of $380 and claimed that i would be saving %13 if i seal the deal. I was about to accept it but just wanted to double check before purchase, so i made another search on airtran's website. Guess what?? Same flight, same airline and the price was $129 before tax!!!! So, don't let the commercials fool you. Usually airline companies will give you the best deal for the tickets. Plus, you are not obligated with ridiculous restrictions and much more flexible under extraordinary circumstances. Choose the middle man as a last resort!!!! | |
| Jennifer | 6/20/11 |
| I booked through them because they are supposed to have the best prices. I get my receipt from the hotel on checkout, and it is $100 LESS than what they charged me. I wrote in to inquire as to why, and was basically told ‘sucks to be you' by the customer service representative. I am extremely disappointed and will NEVER use this site again. I am also telling my friends and family about the extra money they ripped off from me to hopefully help someone else from being robbed. | |
| Kavita --- NO stars | 6/7/11 |
| I have had the same experience as all the above. This was the 1st time i have used this site & will be the last, and yes Im telling everyone! PRICE LINE IS HORRIBLE & the customer service is Unbelievably horrible! I made flight & hotel reservations. Flying out on the 9th at 6 am. basically about 1 1/2 day away from today. While checking out my hotel on line i see it says Closed for Renovations!!!! I never received an updated iternary or Notification of this from priceline. I called 2x, each time to be transferred to another person, to another department, to another person. all Ending at Customer Relations --the supposive highest place to voice a complaint - to be put on hold both times for about 20 mins; after they told me it would be approx 5-7 mins!!! And finally end result "we will email our corporate team to look into this" because they could not resolve my issue. and They would not give me a phone number, email, name of a person to talk to. After doing my own research and calling multiple places, I found out my hotel was closed for renovation so my reservations were valid at the sister hotel!!!!! Yes i still have my reservations, but this was Unneccessary drama before a great trip, that would had all been Settle by Up to Par Customer Service, by sending an updated Intenary, as i have recieved in the past from other online servies; orbitz, expedia..cheap tickets....etc!!!! | |
| annoyed | 6/9/11 |
| my boyfriend used my card and booked a flight for myself and his girlfriend while i was on my way from the hospital. i called to let them know that it was fraud they tell me i have to cancel the fraudulent airfare and that's more than the ticket. my back is sprained from yesterday crash where my car is totaled. i am so pissed 409 dollars i need to get in contact with corporate. | |
| cheryl olsen | 6/3/11 |
| I will never use price again I put in for a package deal for five people for the flight, hotel,and a car. I was on line with customer service helping me along the way. When given options I asked if I look will I be charged? She said no! Well guess what was charged $1734.00 for flight only and when told her that it charged me and asked,is it for the package she said let me look and said no if I wanted to get it fixed I would have to pay a $150.00 per ticket to cancel and redo. How can I view something and be charged seems like the customer service people didn't know what they are doing or maybe they do and are just scaming people out of there money. Seems like false adverisement to me. Then I was told I would have to pay for hotel and car separately. That is not what I would consider a package deal. so to all be vey careful and don't ask them for their help... you to could be cheated. Cheryl Olsen 3819 corby street Omaha, Ne 68111 402-219-4267 | |
| Cathi Williams | 6/3/11 |
| After realizing that I had been charged over $200 for a room that I DID NOT book, I called Priceline to ask them to cancel the reservation and refund my money as I didn't make the reservation to begin with and they refused stating a "cancellation policy" on their contract. I got absolutely nowhere with customer service after being hung up on repeatedly and complete refusal to refund my 'stolen' funds. The only offer that I could get them to give me was a one night refund! I didn't make the reservation to begin with so what good was ONE NITE?! This is ridiculous and I will be sure to tell all of my friends and family to NEVER use priceline...what a joke and total THIEVES they are!! | |
| Lori McBrayer | 6/3/11 |
| I have been looking for a hotel in the downtown Seattle area. When I put in my bid it put me by the airport! I called in which no one speaks proper English and was told I would have to pay a cancellation fee of One Night even though it was your system at error. I am reporting to attorney general and better business bureau. There is no way to talk to a live person without being on phone for HOURS.....Horrible service | |
| Hoon Park | 6/4/11 |
| I was assured that the hotel I reserved for a week comes with a bathroom and shower inside the room. I'm at the hotel, and found out it's actually a hostel, and the hostel manager said no such room exists. I called priceline, and they tried to put me through to another rep, and after 20 minutes of hold, phone hangs. I tried again, this time it took 30 minutes to talk with the first rep, then she said she has to connect me to customer relations person, and was one hold for another 30 minutes. Then I got connected, and she canceled my existing hostel reservation with no fee, which the hostel manager said he can do that for me even before talking with priceline. Now she was searching for a hotel near the place, she can't find any, so she just transfers me to the first automated menu without telling me anything. Now I can't even get a hold of anyone for over 40 minutes. I'm stuck at Starbucks just to make a damn phone call to them. | |
| Ted Cote | 5/25/11 |
| I've been a long-time and loyal Priceline customer. This has now changed. I did a "Name Your Own Price" for a hotel in Long Beach, CA. Upon arriving to the hotel, I realized it was going through a major renovation. Normally, if it was a two-or three day stay I would have tolerated the lack of air-conditioning in the common areas, the noise, the dust, but in this case, it was a two-week stay. I complained to Priceline client relations and they just said it was up to the hotel. When I complained to the hotel mgmt, they said they clearly state that their hotel is under renovation on their own website. I explained that I could not pre-screen their website in a Name Your Own Price transaction. They referred me back to Priceline (which I guess is located in the Phillipines) and they refused to help me further. The hotel manager did give us a couple of meal vouchers. What a joke!! | |
| Upset Priceline customer...will never use again | 5/22/11 |
| I wonder if a class action lawsuit is the way to go with Priceline. If hotels (and airlines) would implemet a program to work with consumers for open and empty spots...we could move away from priceline. I question their way of doing business as legal | |
| wesley | 5/17/11 |
| I booked a room in atlanta for one night. After booking I called the hotel to make sure everything was ok with the aragments. Then had no rooms open and priceline would not give me my money back. I HATE this company and WILL NEVER use them again. | |
| Heather Hartman | 5/18/11 |
| If you need to complain, the VP of customer relations is LISA Gillingham at 203-299-800 ext 72038375. Call leave a message and tell them how horrible they are! | |
| Scott Hoeffler | 5/6/11 |
| This was the worst experience I have ever had with an airline or travel service. I purchased tickets yesterday to go and visit a very sick family member. Unfortunately, before I was able to travel across the country the relative passed away. I called priceline about the travel reservations that I purchased WITH THE TRAVEL INSURANCE and it have been NEGOTIATING with the morons for the last three hours. I can't believe that after all of the "sincere condolences" they offered, that they could not provide a more understand customer process. It just goes to show you that all they really care about is getting your money. I sincerely hope that the management staff one day has the opportunity to participate in the pathetic attempt at customer service. | |
| Brian K | 5/9/11 |
| PRICELINE is the absolute worst company possible. Save your money and pay a local travel agent! | |
| M. Wilson | 5/10/11 |
| All I can say is really?! Why even bother giving a customer service number. Big waste of time. If you want to book a car, hotel, airfare buyer beware of priceline. I promise you will pay more. Removed priceline from emailing me and will not use priceline ever again. By the above comments I can see this company has gone down and only wish I would have seen these comments prior to booking. I feel sick paying more and taking a longer flight by using priceline. They may have gotten me this time but never again. | |
| J Majewski | 5/10/11 |
| Four pages of nothing but bad reviews. Have a feeling it is just a matter of time before we see major legal action taken on this company. | |
| Christine | 4/28/11 |
| Priceline rating is really a Negative Trillion and I am giving them too good of a rating!!!! Big scam company. Scammed my family out of over $1,000. I am warning anyone I see or talk to, NEVER EVER USE PRICELINE!!!!!! Worst company and employee I have ever dealt with. I hope stock drops to shut the so-called company down and may the employees live what they put all of us through. The employees deserve to be jobless!!!! | |
| Patsy Nice | 4/28/11 |
| Priceline's guarantees and customer service are not worth the paper they are written on. They spend millions of dollars in advertising about this but do not honor them. You are expected to go to a help page to find the hidden small print. What a sham. William Shatner should be ashamed to have his name associated with this group of liars | |
| Janet Wisner | 5/1/11 |
| Won't use Priceline again, room rate was higher after fining an accidental charge that the hotel put on my credit card for the same reservation, hotel gladly credited me the whole amount yet it was fifty dollars higher for the Priceline reservation. They refused to match the price. | |
| MsMcMack | 5/2/11 |
| Why has no class action lawsuit ever been filed against these crooks? Come on America, we can't let these robbers get away with stealing from us like they do! I am in the midst of rescheduling a flight I wasn't able to make & am already at the end of my rope! I, unbelievably, finally found a phone number that actually has human beings you can actually talk to!!! It is: 1-877-477-7441. I spoke to 'Austin' located in Guadalajara, Mexico who then transferred me to 'Cedrick', Agent ID#YV, in Manila, Phillipines, who told me I have to "wait 24-48 hours for them to get Air Tran Airways to change my ticket status from "used"...is this a scam or what?! 'Cedrick' then said I have to call them back after that 24-48 hour period. I tried to escalate this with a manager, to no avail. I have a very bad feeling that this will never get resolved, I've been ripped off & will never get to use this ticket. Stay tuned...because I will be back to write my ending review here, after this '24-48 hours' wait-time is up. | |
| Pearl | 5/3/11 |
| I was going to call the corporate office until I got to this page and I notice all the complaints and I said why waste my time, they have a ligament problem and my problem was just to change my time on a flight I call customer service just to find out that they are in Mexico somewhere and I could not talk to no one here in America that spoke English but the corporate office is here in Connecticut I ask for a corporate phone number and customer service have to lie and say we don't have a corporate phone number and when I Google it what do I see a phone number so why waste your time because that let me know if you tell your emplopyee's to lie to me you will lie to me about something so simple, but than I began to understand why they tell customer service to lie and say write because most people don't want to take the time out to write a letter and put it in the mail we need it right now, so I am not going to write I am not going to call this company they no what is right and If they don't do it they will have to answerto God for it. so I am not going to compliant about how they told me to buy another ticket to come home and I did not want a refund All I wanted was to change of my time, but that is ok what you take from me someone else will take from you, I have learned a valuable lesson here NOT TO USE YOU AGIAN AND I WILL NOT OFFER YOUR SERVICES TO NO ONE ELSE. KINDNESS DON'T HURT ANYONE SO YOU ENJOY YOUR DAY. LOVE YOU STIll, | |
| Eat Crap | 4/26/11 |
| Only one star because i couldn't give zero stars. Ive called twice with no help, emailed four times with no response. Is anyone there? This is the best example of customer-no-service i have ever seen. Pathetic, just like the piece of crap hotel you booked for my family and I. Thanks for ruining our vacation. | |
| YB Malette | 4/11/11 |
| Never again will I use this company. Purchased a First Class ticket through Priceline but the first class designation was not honored by the carrier (Delta). According to Delta, Priceline first class tickets are coded as coach fares with upgrades, so the First Class designation on my itinerary was misleading. I purchase a first class fare since my trip was over six hours with a stop in ATL. I was told by Delta that I actually paid a first class fare for domestic coach seat. Customer service gave me the typical runaround after the six call over a four week period I’m looking into sewing Priceline for false advertisement… Anyone know a good layer ? ybmalette@yahoo.com | |
| Richy | 4/21/11 |
| Priceline kept 138$ of mine for Cancelations fees... I booked on the 20th and when I called to Cancel less than 24 hrs later they tol me the deadline to cancel would had been 1 day before I booked!! So instead of giving me my money back so I can book another hotel they keep my money and tell me I'm screwed with no corporate to contact !!!! Theives!! | |
| VENA | 4/7/11 |
| PRICELINE SUCKS THEY ARE THE WOREST EVER! THEY RIP PEOPLE OFF DAILY. THEY LIE TO THE CUSTOMERS TOO CALL THE CONNECTICUT ATTORNEY GENERAL ON THE SCUM BAGS. | |
| Alexia | 4/6/11 |
| ONE STAR because there wasnt an option for zero stars! This place was so horrible! Besides the monotone, inconsiderate customer service, they refused to give me my money back because I needed to cancel a flight 10 minutes after it was booked due to illness. They charged me the $150 cancelation fee and told me to rebook. Now I am having a problem contacting a real person. This is such a fraud. I do not recommend a site like this. It IS AWFUL. It was my worse experience. Now I have to check if they didnt steal any money from me through my bankcard...a$^HOLES | |
| brandy Kinnard | 3/31/11 |
| DONT USE PRICELINE! STOP!! I was given incorrect information from a rep who clearly has not been trained properly. After I booked and found out the reservation was no good I was on the phone for 40 minutes, transferred to 8 different reps all who were as useless as the first. I was told by sandra rep #0510 there are no supervisors...anywhere just a bunch of ignorant cust serv reps running the place. Oh, but the one thing she said she could do was charge the cancellation fee... You are better off going direct! | |
| Ashley | 3/31/11 |
| I will never use priceline again. I went on the priceline website and thought i would try the name your own price i put in my trip to fresno and it continued on the next page to say FAT and SFO it was to late at that point it accepted my offer to SFO instead of FAT i added the $16 trip protection thinking it would cover me having to cancel.. i called priceline 15 minutes after accidentally booking SFO they transferred me to costumer service where they weren't getting what i was saying because of the language barrier and they would not refund my money i tried to call back 2 more times to try to get someone different but that was no help. They told me i could cancel my trip but i would be charged $150 per ticket booked as a cancellation fee and an additional $30 per ticket for some other fee at that point the charges were already almost the same amount as our entire trip X3 people. As a pregnant mother and a soldiers wife i felt very offended by the way i was treated and very annoyed that kept being told there was no one else to speak to. My trip still is booked and still wont be canceled. | |
| Debbie N. | 3/31/11 |
| First mistake - let husband book reservations, and not realizing the no refund policy, he used Priceline Second mistake - thinking that we could cancel one of the rooms due to an unexpected illness of the mother of the friends that were going with us. I told them not to worry, we would cancel the resevation and go take care of the mom. Unbelievably Priceline tells me they have to have the mothers name, the doctor's name and the hospital name (even though I repeatedly told them she was not in the hospital). This reservation (we were keeping 1 room / cancelling the other) was for the Sheraton Arlington on April 1st for the opening day game between the Rangers and the Red Sox. I was appalled that they thought I would be so rude as to call the couple that had to cancel and stress them further by telling them I could only get the refund if they gave me the requested information. Ridiculous!! I would rather pay the $170 myself than put my friends through that! To top that off, they could only give me the corporate office mailing address - no phone number. Told "Mary" that I found it on the internet - she was the highest person that I was allowed to speak with and her title was Customer Relations Specialist. I asked for the request for hospital, doctor, etc., in email form but of course they refused. WILL NEVER DO BUSINESS WITH THEM AGAIN AND WILL BE CONTACTING THE TEXAS ATTORNEY GENERAL's OFFICE about this situation! | |
| Javier | 3/17/11 |
| Don't waste your time calling them! They will not help you. Asked for Lake Buena Vista and they send me to hotel in Orlando. Will be filing complaint with Florida state consumer's department for misleading information. This was my first and last time using them. | |
| Thala Davis | 3/22/11 |
| Without a doubt WORST customer service known to any business. Better said, customer no service. Totally misleading on their hotels ratings and also their classification of hotels vs condos. | |
| Billbrophey@aol.com | 3/16/11 |
| Hurricane Tomas devastated st Lucia and required us to cancel trip including aa airline tickets. Wempurchased berkely travel insurance claim for 1391.80 denied........!!! Please reply | |
| James Bills | 3/12/11 |
| Thanks to Nica and his/her staff in India for charging my company's acct for a flight then not processing my itinerary. I have no flight, you have my money and no human being on American soil is answering phones. | |
| Stephanie Jacoboski | 3/8/11 |
| If you are on this website...I think you already understand that this company does not know the understanding of customer service!!! If you are thinking of going with Priceline...RUN RUN RUN and NEVER look back!!! | |
| Mickensy Ellis | 3/5/11 |
| Worst experience ever! Tried booking a rental car along with my flight. It said the car would cost around $45 per day. I received an email stating that the rental car was "not available". I called customer service and they transferred me to sales, then I was quoted for the same car at $106 per day!!!!!!!!! WTH???!!! That's a $60 difference! No explanation except "I'm sorry for the inconvienence" I'm due to deploy for a year overseas, so these four days are sort of important to me. So, frustrated, I was transferred back to customer service. Again, there was nothing they could do, the service provider was rude and uncooperative, and I asked to speak to a supervisor. I was then transferred to Customer Relations. Again, I spoke to a rude and uncooperative representative. I was extremely angry at this point, and I wanted to cancel any business I was doing with this company. I was told it would cost me $100 airline service charge as well as a $30 priceline service charge! I will NEVER do business with this company, I will tell everyone I know not to do business with them, and I am going to complain that they use false advertisement and price gouging business practices to their corporate office, my attorney general, and the Better Business Bureau. | |
| Erika | 3/6/11 |
| Customer Service is the worst!!!!!! They are robbers. After speaking with several representatives I ended up with two tickets I did not want and was told no one could anything about it but I could buy two more. It's a joke. They say they have no power to refund. I am taking my problem to corporate. | |
| Lina Zeineddine | 3/1/11 |
| The worst customer service I have ever experienced in my life!! I was not able to make my scheduled flight due to a medical emergency and called Priceline to cancel my hotel. They had me on hold and gave me the run around from 6:30am to 12:27pm!!! Then, finally, when they were able to cancel the hotel the rep said "Apoliges Maam, it is not past 12pm and the deadline will not allow us to refund your money." I was in shock!! I told them that I had been on the phone since 6:30am and they would not budge. Than they said they would open a case and call me back by Monday. It has been one week and I have not heard back from anyone. I will never shop with Priceline again! Worst service and you get transferred to 50 people who all tell you something different from the rep you spoke to before them. You would think that as employees, they would all know of the same rules for the company but each person gives you a different answer. I even have tried to call the executive offices and have yet to hear back from ANYONE!! What a horrible experience. I would rather pay the higher price of another airlines that go through a ridiculous 3rd party who offers a "great deal" but HORRIBLE experience. Take my advice.. ditch Priceline.. it is not worth the savings. | |
| NAOMI PRICE | 3/3/11 |
| I AM THE 'REAL' NAOMI PRICE....CAN I GET ROYALTIES FOR USING MY NAME!!!???? | |
| Lisa M. | 2/26/11 |
| My husband and my daughter booked a reservation for car rental for me, each one independent of the other. When I realized I had 2 reservations for a rental car, both same date and time, I called priceline to cancel one of them as only one car was needed. Priceline refused to reverse either of the charges even though both sets of charges were still pending. I spoke with a Priceline customer service manager who said he was the highest person I could speak with, and he also refused to credit or reverse either of the reservations. Priceline is unreasonable and cares only for income gained at whatever cost to the consumer. I still need a rental car so I will use one, yet am still paying for two rental cars. I contacted my credit card company and filed a dispute. I will never use this company again for ANY reason and urge others to do the same. | |
| Ted Skrzat | 2/26/11 |
| False Advertising!! Worst Customer Service!! They take your money and won't put you in contact with anyone further than a phone bank in the Philippines!! After reading all these reviews why would anyone book anything with Priceline!! | |
| William Nieman | 2/24/11 |
| My wife and I recently (Jan. 29, 2011) had the "unfortunate" occasion to stay at the Ramada Inn in Ft. Lauderdale (booked by Priceline) for one night prior to going on a cruise in the Carribbean for seven days. It was a Saturday night and sadly the motel had "entertainment" that evening. The loud "entertainment" did not stop until 3 or 4 in the morning. Needless to say, we didn't get much sleep that night. It was our agreement with the motel that they would pick us up from the airport when we arrived on Saturday and take us to the ship the next day. When we arrived at the airport, we had to wait almost an hour to be picked up and taken to the motel. At the motel they said they would arrange to pick us up when we returned from the cruise and take us to the car rental place where we had booked a car for the next portion of our vacation. They said their price of $16.00 was much cheaper than what the cruise line would charge. We paid them but again,after leaving the ship, we were almost the last people standing at the dock. The first time, we saw the van (KSA Tours) circuling the area but he ignored us when we waved frantically at him. Finally, after an hour, and with the help of several porters (whom we tipped) the van came back. When we got to the airport the driver left us off ACROSS the street from the car rental. Since there was a barrier on the street, we had to go into the terminal (with all our luggage and the help of a porter whom we again tippped) go down stairs and then across to the car rental. In all, this cost us far more than the $16.00 we paid to KSA. Our experience through Priceline was certainly disappointing to say the least and we will be sure not to use them again. | |
| Baseball card Assassin | 2/21/11 |
| This company is an inept, bunch of schmucks that are rude, unprofessional, can not answer question correctly, are too apologetic, lie and need to be chewed out, degraded and cussed out in order to do anything. | |
| Mrs. Elaine Loy | 2/13/11 |
| As I read the above complaints I find myself wishing I had done this before I had used your site...poor service are not the right words. My first adventure and that is it has been, was most upsetting.No need to use your service again,,one request was to be in a certain part of town and of course not even paid attention to. As an educated woman I expect the same service I was trained to give to every customer or at least find the answer if I did not know it..Not the scripted usual answers I received.. I read the contract of course and signed as I did with trust that my request would be honored..which were simple..certain area..safety for a woman alone...none of which was..So now I sit with frustration and fear of what I am being put into..I have tried to reach a human contact and I did. Unfortunately both woman I spoke with I could not understand nor could they even envision my concern..Who are these people handling your customer concerns? Again so very very disappointed in priceline..my word is my word..I will pass along the frustration and not the joy I usually have in traveling with a good company..Sincerely Mrs.Loy | |
| D.L. Salmon | 2/13/11 |
| My wife and I had recently lost our twins. Nevertheless, we decided to take a trip to take our minds away from such a horrific event. I decided to book our trip via priceline.com and what a diaster. I accidently enetered my wife's married name versus her maiden name for the flight and called hoping it could be an easy fix; but to my knowledge it was impossible so they made it seem and was rude and hung up on me. I squared that issue up with my city's TSA agency so we are good there. Later I called the hotel to verify some things and was booked in a 3 star hotel when I selected 4 star and priceline falsified their page and put 4 star. I called to cancel and was willing to pay a hotel directly and just pay whatever to get exactly what my wife and I were looking for. However, the gentleman said he could cancel but I had to book through priceline or lose $74 dollars off the $206 spent plus a transfer fee of $25 for THEIR mistake. I questioned the gentlemen as to why was I forced to suck it up when I made a mistake but when they messed up they get paid $74 if you do not re-book plus a $25 fee meaning they get paid to mess up. So to save $74 I booked again and once again I called hotel and this time hotel stated that were not ranked with stars at could be 1,2,3,4 or 5 star. I once again paid for a 4 star hotel but consistenly get low end hotels. I called very upset, even explained the importance of trip to Erin the Customer Service Manager and she said "sir what do you want us to do?, you booked it we are not doing anything for you, I will not issue any refunds I am not in a refunding business, anything else sir?" then click she just hung up I was only trying to find out whether or not there was a department over her and that's the service she gave. I have dealt with pricline for over 10 yrs and after today I will never ever ever recommend nor book via priceline again. By the way I am forced to keep reservation because no one can issue refund so I cannot give my wife the getaway she was hoping for after burying our babies. To whomever reads this PLEASE STAY AWAY FROM priceline...COLD-HEARTED COMPANY..actually NO-HEART COMPANY | |
| Top2Bottom Services | 2/2/11 |
| Don't rent a car at Enterprise Rental Car in California at LAX. Because they will really take you for a ride. One you can't imagine. Expect to be given the run around if you are young, black, and male. And if you think calling the Manager is going to help, think again because He's a lier. So try to call priceline to assist you on fixing the problem that you booked with them, and get the worst customer service reps in the history of customer service. So who do you contact for help with a bad rental deal? If you have the answer, please email top2bottom29@yahoo.com. | |
| L.Lewis | 2/3/11 |
| i was double booked for a vacation to vegas, same place, same 2 people, same flight times, i know this is not possible!!! I spent hours booking this vacation, when i was finished finding my vacation, i was so excited that i would be able to leave from my home town instead of traveling out of town about an hr away for my flight and the price was cheaper then driving to the nearest city! i put in all information, including my cc info, then priceline's web site went down and told me to wait then go back for confrimation #. Idid that nothing happened so i proceeded to rebook the same vacation, same days, same place, same 2 people and that vacation was not there! so i had to go back and redo everything. finailly i finished,but i had to drive that hr for my flight and the price went up???? i finally got my confrimation and ticket #s. i thought everything was good until i checked my bank statement, priceline booked both vacations and took over 2grand out of my account!!! then the real fun began...i got the run around for over a week with the customer service dept. no one knows ANYTHING!!!! I DID GET MY HOTEL REFUND WITHIN 3 DAYS, BUT MY AIRFAIR WAS BEING HELD HOSTAGE!! i worked in cust svc before where the bosses tell u what to say to the cust or they cust svc dept read of a computer screen, but this is by far the WORST CUSTOMER SERVICE I KNOW OF. I also called the corp dept about 5 times in one day...nobody on the list is accurate, none of the ext# are correct and none of the people are available!! what the hell is going on?!?! i got soooo mant different dtories about my refund i had to pull out a tablet to keep up. i just think it is unjust that a company will hold someones $ for that long, when all they have to do is say h'hey we made a mistake" they obviously dont care about their customers or if they come back to book with them. i will NEVER BOOK WITH PRICELINE AGAIN!!!i will pay the extra $ for the fees, that way i know my vaction will be what it is suppose to be...relaxing and fun!!! | |
| Neli Chantry | 2/5/11 |
| What a rip-off!!! Had to cancel a month in advance and they kept my money. Ridiculous, they get away with these actions because they think people will not fight. I am lucky my family is made up of attorneys, so yes I am fighting them on this. Never again priceline never again | |
| John Burke | 2/5/11 |
3 February 2011 Fax to: 203-595-0160 Mr. Tim Gordon Senior Vice President, Hotels PRICELINE.COM 800 Connecticut Avenue Norwalk, CT 06854 Dear Mr. Gordon: Recently I completed the following with Priceline: Hotel Room Los Angeles $ 90.00 Priceline $ 90.00 Tax 14% $ 12.60 Taxes & Fees? $ 20.61 Total $ 102.60 Total $110.61 Difference $ 8.01 Request # 81126140101 After emailing and being on the telephone (waste of time) asking about the additional $8.01, I fail to get a resolution. I want this item cancelled or a refund of $8.01 for honesty sake. Under the terms and conditions, I do not see a justification of the addition fee. You receive reimbursement from the hotel, and this double dipping is not customer oriented. I want to divorce myself for anything Priceline, therefore cancel and refund this transaction. I cannot deal over the telephone with Priceline clerks who are not authorized in decision making, so hopefully you receive this fax and settle this matter to avoid further actions. Sincerely, John | |
| Jackie | 2/7/11 |
| Try the company directory, what a hoot. Rachel Smith is really working hard. Her extension is 72038146. She is only a temp working there and she is working really really hard. And by the way there is NO CUSTOMER SERVICE dept at Priceline, per Rachel Smith. Why is a temp listed in the company directory??? (Rachel claimed she was only a temp LOL) Weird. I wouldn't recommend Priceline to anyone whose flight may be canceled due to the weather. Your money will be tossed to the wind.. But you can be assured Rachel Smith is working really really hard.. What a joke... OMG | |
| Tracy Holman | 2/9/11 |
| I am livid... I just booked a room and chose, from their drop down menu, that I needed shuttle service to and from the airport. They book me a room and I call to verify the shuttle service and low and behold they dont offer it... I call priceline customer service for them to tell me there is nothing they can do and refused to give me the number to their corporate offices. I had to go online to gain access to corporate. I call corporate and the lady tells me she cant help me and I ask to speak to her boss and she refuses and tells me their is no one higher than her to speak to. I said are you the CEO? she says no but there is no one i can forward you to. Oh and this was an emergency situation as I just lost a family member. Priceline customer service might as well be a computer because the people that get on the phone with you have the heart and the compassion of a computer. I will never use them again. Good luck to those of you that want to call corporate. It wont help. | |
| Disclosed | 1/29/11 |
| I agree with EVERYONE price line sucks there customer service is awful!!! I will NEVER use Priceline AGAIN!!!! | |
| George Poe | 1/18/11 |
Filed on : January 18 2011 Filed by : George Poe 6920 South State Route 1 Unit 3 Saint Anne IL 60964 Filed against : Priceline.com, Inc. 800 Connecticut Ave Norwalk CT 06854-1631 Complaint Description: should have checked the corporate website first, ALL the reviews were 1 star and ALL the reviews were identical in nature. Priceline is the worst company I have ever dealt with concerning "customer service". As of 1/18/11, I placed a request for a 3 and a half star Hotel for my son's upcoming Birthday party, the "criteria" for a 3 1/2 star hotel was NOT met, I was placed in a hotel that is located in a HIGH crime area, the amenities are NOT 3 1/2 stars, the Priceline customer care agent "top guy" according to the 800 # John employee I.D. alfe0209 WAS not only rude and unhelpful, he offered zero options to relocate my 5 yr old to a actual 3 1/2 star establishment. When I asked who determines the ratings, He said that Priceline does.... I informed John that I had previously stayed at this very location 4 years prior and my car had been broken into, and He said "we will not change your reservation, we have done all we will do". THEY take your money, under the pretense of FILLING your request with a 3 1/2 star hotel and then place you in a slum with no security, I called corporate and they promptly transfered me to the SAME 800# !!!!! I am a veteran and a disabled person, I am strongly urging ANY and ALL people to avoid Priceline at all costs. I was looking for a deal, and I got the shaft. I sought "customer care" and was treated like a foolish criminal, my only mistake was NOT checking with others on the ILLEGAL if not Ignorant practices of these "people". I will be contacting my States Attorney to report them. My church group WILL never do business with them AGAIN. They get 5 stars on taking your money and 5 stars on keeping it, but they get 1 star on ALL other issues only because their exists no LOWER rating to be given. Please do something about these crooks, and help protect the customers of the U.S.A. from these ripoff artists. George Poe Your Desired Resolution: I sought a change of location , they said NO, I sought ANY other assistance they said NO. I have read that refunds take upwards of 2 weeks!! The Only reason they do this is because they are ALLOWED to conduct this type of "robbery" with zero fear of reprisal from the GOV'T. SHOW them that they are WRONG! George Poe Your complaint will be reviewed by a BBB Dispute Resolution Specialist. If the complaint meets the criteria of BBB's national complaint acceptance policy, it will be forwarded to the business. BBB policy allows the business 30 working days to respond to your complaint. We will provide periodic updates to you during the complaint handling process. Thank you for your anticipated cooperation and patience. FILE WITH THE BBB THEN THEY WILL BE FORCED TO CHANGE THEIR WAYS. | |
| Ron | 1/18/11 |
| Before I booked a flight and hotel package with Priceline I called their customer service to see what kind of room they were quoting. I explained that because I was going to be there for 6 nights I wanted one with a kitchenette (and an ocean view) and that I would be willing to pay for an upgrade if necessary. They told me they couldn't guarantee the type of room but that after booking I could call the hotel for the upgrade. So I booked and called the hotel who then told me I needed to call Priceline for the upgrade. I then call the iron wall of Priceline customer service who were rude and couldn't do anything. They told me to call back the hotel and if I had a complaint I could write a letter. They also told me that they don't have anyone that they answer to that they could transfer me to. So now after calling the hotel again they are looking in to it. They say that since I paid priceline they wouldn't know what to charge me. The irony here is that I am trying to spend MORE money and no one wants to take it! | |
| Timothy Deck | 1/24/11 |
| I book a room on 1 Jan 11. Price Line charge me $99.88 and when I left the hotle they gave me a copy of the invoice and it was $78.35. I Called Price Line and they stated it was the Holtel fought. Price line tells there customer sevice not to give the Corporate Office phone number out. I can see why it is all negive. I will tell the next ten people I know not to use this site for anything. | |
| Sarah/Detroit MI | 1/25/11 |
| There need to be a zero rating and below for Priceline. they are a total rip-off. They have quite a bit of money of mine and won't return it even though I cancelled according to their policy and was given a cancellation number. My bank account after 14 days still does not show a refund and the way they have given me the run-around, it won't be easy to get it. I just wished I had come across this site before my recent experience with them which was my first time. I am now experiencing the deceitfulness and lying of Priceline Customer Service and Customer Relations Service. They both say the same thing over and over without saying anything. These people from India are trained to repeat over and over. I will take the advise in these reviews and contact the State Attorney General's office and the news media. They need to be stopped. If enough people complain to the media and hurt their Public image they will make some changes how they treat people. | |
| | 1/14/11 |
| Not only did I not receive a discount as advertised but the price, and hotel, that was given me was higher than the hotel charges to the public and highter than other sites quote for that particular Holiday Inn. There was nothing I could do about it since one cannot speak to a supervisor at Priceline and Visa would not consider the scam. Call the hotels direct for a good price. | |
| Marie | 1/5/11 |
| Priceline charged me twice for the SAME trip, and has yet to refund my money. This was back in August. It is now January, and I am still dealing with this because I refuse to let them take MY money and run. They caused me to receive overdraft fees from my bank because of THEIR mistake. They told me they had to speak with they bank to verify... they did that with me on the phone. STILL nothing. They told me I had to fax them a copy of my bank statement. Then they gave me one number, and when I called about the fax, they told me that was the wrong number. So I asked for the right number, and sent the fax to both numbers. STILL nothing. They claim they never received Any of my faxes. When I complained about this, they had the audacity to tell me to fax it again. I see a lawsuit coming up because I had my bank account closed because I am NOT paying THEIR fees! | |
| michelle | 12/24/10 |
| Fuck priceline! These people will not answer the phone. What is the number to speak with a live representative.....u.s airway is the best, They refunded my money. Now I need these people to respond to the other portion of my money.... | |
| Brian | 12/22/10 |
| I have been using Priceline for as long as I can remember and NEVER had an issue until this past weekend Saturday December 18, 2010 I had an online reservation through priceline for an hotel near LAX. I purchased the trip cancellation insurance because I was unsure as to whether or not my daughter would be able to fly. She was diagnosed with the pneumonia and could not fly so I immediately contacted priceline to cancel all reservations. They basically told me there is NO way to cancel a reservation so I asked what was the purpose of the insurance and all three times I called THREE different agents they told it was was no purpose and I am just out of the money. That was ridiculous but I am taking this through the BBB and my attorney. Priceline's service has depreciated.... | |
| Julian | 12/16/10 |
| Anybody else here thinking class action law suit???? I just rented a vehicle through priceline where all the fees/taxes were listed out and included. I gladly purchased as I have so many times in the past. To my surprise upon picking up the vehicle, I was informed that taxes were never paid by priceline. Before ever accepting the car I was being charged more money. The rental car company even stated that it was very odd as priceline customer pick ups are always already paid in full. Even though I had my priceline receipt, the rental car representative couldn't do anything about it. The nature of my travel was a family emergency so I accepted the car and went on my way. Upon returning the vehicle I asked if any updated information was available which was not. I then began my experience with priceline customer service.........2+ weeks later I'm still trying to get an answer. Several different representatives have tried giving me a different story; all of which have been bogus. Bottom line, I was charged for "unspecified taxes" twice over and nobody wants to take responsibility. Has this happened to anybody else out there??? If so, lets get together on this and push back. At&t had a similar "ghost tax" issue which ( I believe they called theirs "internet tax")is currently being settled in the court system (reference www.attmsettlement.com) once the whistle was blown. Double taxation + terrible customer service = Priceline.com = zero repeat business = zero referrals Feel free to contact me via email at aowwex@yahoo.com (Reference subject Priceline) | |
| Alida Adams | 12/4/10 |
| Dear Alida, Thank you for taking the time to send us an e-mail. We apologize if you are dissatisfied with our service regarding the flight reservation of Leonard. Customers are our number one priority, and we work hard to make your experience with us a positive one. Your feedback is appreciated. As is the case with all other travel agencies, we have no control or influence over what the airline is able to offer you. Please contact your carrier directly for details on how you will be protected or for any refund since it is entirely at their discretion. We apologize for the inconvenience. Sincerely, Shivendra C.Customer Service Specialist Please call us at 1-800-774-2354, and be ready to enter your itinerary number when promptedAnd there answer? we can do nothing to help you! call south africa airways... im very dissapointed in y priceline service. When we need help, there is no help. I dont think this is fair. Dear Alida, Thank you for taking the time to send us an e-mail. We understand that Leonard missed his today's flight and you would like to know when he canget the next flight. You would also like to know the cost (if any) for that. Our airline partners may re-protect passenger in these types of situations. The airline might allow you to fly standby on the next available flight if they have seats open. We have updated your record with a request to fly standby on the next available flight. You will need to contact the airline and they may assist you; however, it is entirely at their discretion. You can contact Jet Blue Airways directly at 1-800-538-2583.Your confirmation number is..... We thank you for the opportunity to assist you and hope you find this information helpful. Sincerely, Kutubuddin K.Customer Service Specialist Believe me dont ever use priceline!! at the end they told us they will refund us in 15 days time.. | |
| Jessica Smith | 12/7/10 |
| They really are no good i came to visit my sister who's husband is deployed while i was here she got injured and has 2 small children and isnt able to take care of them so i am having to stay and they dont want to give me a refund even with insurance on it that i purchased you know her husband would be here to do it had the had better security nessures before 911 its there faults one angry person | |
| David | 12/7/10 |
| I am a injured service member. I was planning a trip to Hawaii for my family and myself( it was recommended as part of my therapy). The night before the flight I was rushed to the ER and the next day I contacted priceline and requested a refund. I was told that I could not cancel my flight and was not able to get a refund unless I provide medical documents. After submitting the documents that was requested I was told that I was unable to receive a refund due to purchasing a name your own price tickets. I contact United Airlines and they not only refuned the tickets but also sent me a message wishing me well and thanking me for serving our country. The problem is the tickets where paid for by priceline so the refund went to priceline. When I called the so called customer care (oxymoron) I was told that even if the airline refunded the money that priceline would not so I asked the woman straight out "so you are telling me that not only do I lose the $1730 I paid but also the $1486.50 that the airline is refunding?". I was told yes. I asked for corporate number and was told that they did not have the number and that she was as high as I could talk to at customer service. So after going off for about 10 minutes ( Yes I have ptsd) I hung up and called corporate. I already had the number I just wanted to see if they would give it to me. I spoke to a very nice woman at the executive services that apolozied and said I would be refunded. This site should be investigated by the JAG on put on the list of businesses that are offlimits to the military. | |
| John Maas | 11/30/10 |
| I have used Priceline for several years and booked all of my travel through them including plane tickets, hotels and rental cars. I just booked a flight for my son and then realized that the flight was at 9 pm rather than the 9 am flight. I called the airline and they said there was pleanty of room on the morning flight that I intended to book and that they would just swap the flight time for me but since I went through Priceline (at no savings I might add) I had to make the change through them. After waiting a ridiculously long time I finally spoke with a customer representative who proceeded to tell me the flight I intended to book was sold out! I informed her that I just spoke with a representative of the airline and that there were many empty seats. She then told me that the change fee would be twice what I paid for the ticket. I explained that I could just book a new ticket for half the price. She said there was nothing she could do. I WILL NEVER USE PRICELINE AGAIN! They just lost thousands of dollars of business due to their greed. | |
| kenny | 11/30/10 |
| I booked a packaged plan and was confirmed/billed. Priceline changed my package without contacting me. I called Priceline(No)Customer Service spending 2 hours with Priceline telling me I had to do the work calling the Airlines to find a better flight close to my orignal package. The airlines stated I had to deal with priceline. I called Priceline HQ and they stated they can't do anything for me and there are zero refunds for negligence. DO NOT EVER USE Priceline, they will give you a fraudulant package, only to change it and you accept it and if not they don't care, they have your money. Everyone should contact the BBB and your State Attorney General to file complaints and let them know Priceline is a fraudulant company. Priceline is profits first and customers don't matter last. Don't do Priceline unless you want to be ripped off. | |
| Rebecca Langston | 11/30/10 |
| I recently book a round trip ticket from Memphis Tennesee to Colorado Springs. Normally I would not have booked a ticket to Colorado Springs with Denver being my ultimate destination. I was told by the booking agent that the flight stops in Denver and you can just get off the plane in Denver and not worry about continuing my trip to Colorado Springs. I was then told that i could catch my return flight to Memphis from Denver without having to go to Colorado Springs to board the plane i could catch the flight from Denver to Memphis. So i did this in the interest of "saving" $20.00 over expedia.com. The flight there was great and my time in Denver was fabulous until yesterday. I went to the Denver International Airport for the connection flight from Colorado Springs to Denver to Memphis I was told by United Airlines that my ticket was voided the minute i got off the plane in Denver, I commited a Federal Felony and violated homeland security, they tried to arrest me at DIA. Now I AM STRANDED IN DENVER!!!!! I have been on the phone with Priceline "Customer Service" for 24 hours. I kept getting routed to someone in India at a call center that tells me i need to investigate this matter and i will call you back. No Call backs. The last phone call was with Steve Kozloski (SUPPOSEDLY THE HEAD OF CUSTOMER SERVICE)and he said that he would not be able to help me and i would have to purchase another ticket in order to return to Memphis. I am in the process of contacting the local news in both cities and an attorney to sue priceline for more money than they think is possible. I am a federal employee and the agency I work for uses priceline regularly. I guarantee that the federal govt. will not use priceline again and they will lose millions of potential customers. In light of this event I can assure you that priceline will not be in business much longer. Rebecca Langston | |
| Chris | 11/24/10 |
| I was booking a room in State College PA for a ballgame. I was placed 58 miles away from the area I requested. I called 4 times to Mexico(?)for help with a closer room. They said they couldn't help me. I offered to pay extra to stay closer, these people still wouldn't help me.......what a royal ripoff.!!!!!!! Worst customer service ever..... | |
| Sarah | 11/14/10 |
| Horrible Customer Service. I have used priceline and have spent hundreds with them. I had an issue with my last booking and all they can say is sorry. No help resolving the issue. They take no responsibilty and it is sick to even talk to them. I am switching to a company who does not want to loose their customers! | |
| JM Murphy | 11/8/10 |
| I STRONGLY suggest contacting your state attorney general's office. The customer service with this organization is an example of their attempts to defraud the public. There is NOONE in their "customer service" department that speaks English as a first language. That in and of itself is not criminal - but the fact that their executive management does not want to resovle customer complaints / double billing / misrepresentatoin, etc. IS CRIMINAL. Believe me - if your STATE ATTORNEY GENERAL'S OFFICE GETS MULTIPLE COMPLAINTS- THEY WILL INVESTIGATE. It will be very expensive, very quickly, if Priceline has to defend legally - but I think this is what it will take as they have no motivation now to do anything. NOT RESOLVING CUSTOMER COMPLAINTS IS PROFITABLE- but after massive legal bills hit their bottom line and their stock suffers as a result - it will cease to be. | |
| Diane | 11/9/10 |
| Awful customer service! Booked a hotel, but within 15 minutes, changed my mind and cancelled. The customer service person (sounded like from India) also tried to make me feel guilty for cancelling and told me I wouldn't get that rate again. I contacted my credit card company and was told by my credit card company Priceline needed to call them to have the pending authorization removed. Priceline's numbers did not match up with the credit card authorization numbers. They refused to look into it any further and told me I "would just have to wait the 5 days for the authorization to fall off!" I will NEVER order thru Priceline again. They are holding over $300 of my hard-earned money that I do not now have access to until AFTER my vacation! BUYER BEWARE! | |
| anne smith | 11/1/10 |
| Priceline is the worst. I booked what was supposed to be a 3 star hotel, and they put me in a substandard 20+ year old hotel that was smack dab in the middle of a parking lot next to a restaurant and bank buildings. The other name brand hotels listed as 3 star were much better - but I got the worst one. I tried to get a refund via Priceline and they refused - saying I had to pay - I bought the Berkely Care and they also refused to pay saying I had to have a Medical Condition and see a doctor - that is NOT what Priceline site says. I will NEVER use Priceline again. I left the hotel because it was hot and uncomfortable - found another room in a nearby name brand place on my own. I am out more than twice the money I should have spent - but the second hotel, a Hilton brand, was so much better. I think the first hotel - a Marriott brand, by the way, uses Priceline because no one will book with them otherwise. | |
| WTF is up with Price Line | 11/1/10 |
| The only thing I will give them 5 stars on is taking your money and running with it I just got done cursing out two ppl for trying to cancel a flight and them claiming that my ticket is non-refundable through Airtran. Airtran said it was a problem that I needed to take up with Priceline. They said it can be held as a credit and I just wanted my money back. Customer service was less than bearable and it felt like they were reading from a script ugh calling corporate. | |
| Kristen Terry | 10/25/10 |
| I booked a hotel on Priceline in order to accomodate 5 guests for our trip to San Diego. The advertisement stated that it was 2 queen sized beds with a sleeper sofa which would have accomodated our stay. I booked and paid for the hotel. Printed the receipt. When reading the receipt, it stated in a small disclaimer that Priceline would only guarantee 2 adults as they "double book occupancy". Concerned, I picked up the phone and contacted the hotel directly for them to inform me that they do not have sleeper sofas in their rooms. I asked for a roll away bed. The hotel employee stated they do not have roll away beds as the rooms are not big enough to accomodate one. I contacted Priceline back in order to cancel my reservation and get my money back as the advertisement was misleading. The hotel manager understood and had no problem giving Priceline authorization to refund my money back to me, as they could not accomodate our party for our vacation. Priceline representative REFUSED to give me my money back even though the hotel agreed. After spending 30 minutes on the phone with the so called customer relations representative she finally gave me an authorization to get my money back. She guaranteed the money to be returned within 1 business day! Well after the fact now they are saying it will be 10-14 business days to get my money back. I then try calling the customer relations department back in order to address this matter and got hung up on. The representative refused to give me corporate office telephone number. I am disgusted and will NEVER use Priceline.com again! They do not know the meaning of customer service..... And on a positive note....booked my own hotel, directly with a different hotel and the hotel was amazing and cheaper than Priceline offered! Ha what a joke this company is! | |
| Will Be Saying later | 10/25/10 |
| I've had similar experiances, and worse, and what looks like intentional fraud. The calls and customer service are routed out of the country and they have no intention of honoring their contracts after they take your money - you can't speak to anyone. | |
| Stacey Brown | 10/18/10 |
| I booked a short trip for Fall Break to St. Louis with my child. I also purchased the cancellation insurance at the cost of $5 per night. Shortly thereafter I got news that I had mono and decided not to travel for medical reasons. When I called to cancel the reservation, I was hung up on by someone to whom Priceline had outsourced their calls and was told that I would be charged $25 per night per room and that I had to allow them to contact my treating physician to confirm my diagnosis. They also said that any refund would have to be made by contacting a company called Berkley Care and that I would not be refunded the $50 ($25 per night). So my decision not to travel cost me $60 instead of the advertised rate of $10 for the insurance. This insurance is a JOKE!! They are telling me that no refund will be issued until they confirm my diagnosis with my physician. And even if they confirm the diagnosis, I will have to wait 10 days to receive a refund. I will NEVER recommend their company again. | |
| Samantha | 10/15/10 |
| I am very disappointed I was attempting to rent a car with Name Your Own Price when I didn't see the check box for using a debit card. When I called to confirm my reservation the rental car company notified me that they couldn't accept my debit card because I am from the neighborhood but if I were from New Jersey or future I could. When I tried to cancel my reservation and try to do another one they said they were going to charge me a $30 fee when my total reservation was only $46.39 so my account will only be refund $16.39 which is outrageous and unfair the customer service guy was rude and unhelpful. My account was immediately charged for the $46.39 but they would not help me look for a new reservation to get a car rental company that takes debit cards. I will never use Price Line services anymore as long as I live this was the worst rental experience I have had my whole life. | |
| Samantha | 10/15/10 |
| This is an attachment to what I have already written my "so Called" Customer Relation Specialist who is "so Called" "HIGHEST " in rank Kurt employee # 5260485 which I am not even to sure that is a correct ID #, was thee ultimate worst and after reading all the 1 Star complaints listed above I am astounded that Price line who has at least $500 of my hard earned money is frightened that these upset customers aren't taking things to the next level.I wonder if there was an option for no stars how many invisible stars would u have? | |
| D DAVIS | 10/13/10 |
| THIS WAS TRULY A HORRIFIC EXPERIENCE WITH PRICELINE I WAS BOOKED INTO A HOTEL THAT WAS BELOW STANDARDS AND THEN I WAS GIVEN RESISTANCE FOR NOT WANTING TO STAY. I SPOKE WITH BRENDA ID# 5260313 WHO HUNG UP THE PHONE IN MY FACE SO PROFESSIONALLY DONE, I CALLED 15 TIMES PRIOR TO GETTING HER ON THE PHONE, EVERYTIME I CALLED IT WAS AN AUTOMATED RECORDING NON-HUMAN BUT WAS MORE HUMAN THAN MS. BRENDA. SHE APPEARED TO BE THE NON-HUMAN AND THE AUTOMATED SYSTEM APPEARED TO BE HUMAN. THIS COMPANY HAS ADDED A NEW MEANING TO LONESTAR AS IN TEXAS, IF YOU NOTICE ABOVE, ALL REVIEWS ARE ONE STAR. THE AMAZING THING ABOUT THIS IS THEY ARE SATISFIED, ELATED, EXTREMELY HAPPY ABOUT THESE REVIEWS. IF THIS COMPANY WAS A RESTAURANT WE WOULD SURELY HAVE ANOTHER OUTBREAK OF TOMAINE POISONING, BOTULISM, OR SALMANELLA, WAIT! I JUST GOT A REVELATION THERE IS SOMETHING GOOD THAT CAME OUT OF THIS!!! | |
| | 10/12/10 |
| What a horrible experience! I needed a hotel for one night in Vienna VA - after choosing the specific area, I was booked at a hotel 20 minutes away with no available transporation! When I tried to get someone on the phone to change it, they refused to help at all. What a horrible company, will never use them again and will tell everyone I know - including the 25K people on my website! | |
| Elizabeth Minnis | 10/7/10 |
| "Worst customer service ever...I am dumping Priceline.com from all company accounts!" Yesterday I attempted to book a hotel through Priceline.com. I have been a customer for a long time and usually the service is good. But in the last few months it has gone downhill. Maybe because Bill Shatner sold his interest? Maybe because you have "outsourced" the soul of the company. I had attempted to book a Hotel in Ventura California and ONLY Ventura. I live in santa Barbara and am a travel writer. This weekend I am writing about the Highland Games in Ventura about 30 miles form my home. For convienance I was booking a room through price. Very clearly choosing ONLY Ventura from the menu. I have never used the "blind" bidding process and thought I would give it a try and write my experience into my article. And OH! What an experience. When I was notified by Priceline that I was booked into a hotel in Thousand Oaks I was livid. I called Priceline 4 different time to try and resolve the issue. But clearly customer service and the "so called" Executive Service is a scam. All you get is someone who has no idea of the area you are talking about and then they are rude. In every way. Bad press can damage a companies reputation. I am so dismayed and disheatened by the whole experience. I have contacted Brett Keller in the Priceline Corporate office and Priceline PR. I am writing about my experience over the last day and a half and it will apppear in three publications. Bad service= no business. Sincerely, Elizabteh Minnis Santa Barbara,Ca 805-570-4080 | |
| Jason Sperber | 10/1/10 |
| Terrible Customer service - Company only as big as it is because it doesnt have return customers, but instead constantly helps new customers. Try talking to customer service! | |
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