5555 Glenridge Connector NE Ste. 300 Atlanta, GA 30342
(404)459-4450
Reviews For Popeyes Corporate Office
Jenna Butler  | 5/8/12 |
| I went to the popeyes in Quinlan Texas I was the first customer of the day and placed my order. I was made to wait for 25 minutes while other customers came in and got thier orders. They ordered the same thing I did. When I ask the people behind te counter why I had to wait I was told that they got a smaller order than I did. Yet they could have filled my order first. Then the Manager informed me not to be a B****. I called and filled a report with the customer service helpline but just had to let others know my hastle | |
| Mark Cook Paducah,Ky | 5/21/12 |
| Got me again! Wife went through drive through and one order was 3 pc WHITE meat dinner with cajun rice. When she got it home with her order I opened box and it was a thigh, drum stick and breast. Not a 3 piece white meat dinner. She advised she repeated order again before they filled it. This was Sunday Night 5/20/2012. Happened about 3 wks previously, same thing. Was offered "make up meal" but that won't get it when it is 22 miles away round trip. Honestly believe the employees don't give a damn so I don't either anymore. Done with Popeyes. | |
| tiffany le | 5/21/12 |
| Popeyes, the one is located in Vienna, Virginia refuse to honor the advertisement in front of store which said 11 pieces mixed or tenders. The manager said only for chickens no tenders. The manager has very poor attitude and bad customer service. | |
jp  | 5/17/12 |
| im sick and tierd of driving to popeyes chicken on airport and martin luther king in austin,texas the manager of that popeyes lets her employees pretty much do what they want i went over there to get me a family meal mixed and all i get is 1 wing and all dark meat. so i bring it to the manager attention so tells me to bring reciept and she will fixed order so do and what a arguement we get in to popeyes need to know how to pick there management because tamika is not manager material talking to me the way she did in front of other customers was not kool | |
| Katharine | 5/22/12 |
| Can you send Auditor to 39234 Argonaut way, Fremont, CA? Those workers did not know how to count money and did not gave me the receipt. This isn't the first time. | |
| betty w | 5/23/12 |
| service at store 3147 is very if you can call it service. waited 45 mins. for a simple order. store was not doing a lot of sell because workers were just standing around chatting. | |
| family of 5 | 5/23/12 |
| Toronto, 1611 Eglinton W location. The employee lied to me and told me this other meal was a better deal than the Tues special. I took his word for it and ordered it, but in the 10 minutes it took for him to put it in the box, I checked the menus, realized he was lying and changed my order. Then he refused to look at my bill when I pointed out that he mischarged me (large onion rings instead of 3 Tues special sides, plus 5 cents for a plastic bag I didn't want. I was going to complain to hadquarters for the poor service, but having read some of the other comments, I won't waste my time. It was my first time trying Popeyes, for all of $1.75 extra profit, they lost a potential future customer. | |
| lajuana dukes | 5/24/12 |
| i purchased a 16pc mixed for my friend moms funeral, tryin to do the right thing and showin my colodences, i was very disapointed about the meal. every one complained about the chicken that it was not fresh and the corn was not done and hard chicken was very stale in the markham area. i was so hurt and embarassed,mostly upset. we were so far away from the resturant and involed wit friends and family. the time got past me and i notice the chicken was in a dumpter with the receit and all,. so i came way out my hometown the next day in person to talk to the manager, not getting anywhere she offered me a free soda which was a insult to me. i didnt get smart or act a fool. i was very polite because, i spent my money. it was like 33 or 32 dollars and some change. i still brought some food in there that same day which came up to 16 dollars. i didnta like that either and took it back to the cashier, we were eating in there. it really made me sick . i will never. go there again. i even brought the obituary to prove that it was my friend mom. noone respect family greiving dealth. it like they laugh in my face. im really disapointed with your company no concideration at all. i thought i could get in solve in person it was a wasted drive and money spent | |
Mr. Gerardo Ramirez  | 5/10/12 |
| I frequently buy on Manassas, VA. Popeye's Restaurant. I really like your chicken. What I do NOT like is your SUR-CHARGE for Electronic Service FEE (ESF), for the ammount of 57 cents per purchase TO EVERYONE...... You are trasspassing your expenses to your customers and that is NOT FAIRPLAY, NOR PROPER CUSTOMER SERVICE.... Where is your GOODWILL?? | |
| Karen Freeman | 5/14/12 |
| Popeyes SUCKS!! I wrote down my order and sent Dan to pick it up. I ordered for Dan one box 1 spicy breast and 1 spicy thigh and 1 biscuit with coleslaw as the side. Next box for me 3 original thighs, green beans and biscuit. Also 1 Large red beans and rice and 1 small garlic shrimp. He gets home and there's one box with all thighs (no breast) no way to tell which is spicy or which is regular. Only 1 biscuit, no green beans, no coleslaw, no shrimp and the large red beans and rice. And the friggin cowards won't return my call!! Can't wait till tomorrow when I can call corporate and reem them!!!! | |
| Mr. Hany Hanna | 5/17/12 |
| Dear Sir /Madam I would like to inform your company that popey's chicken is a great business as long as watched by management , today 05/16/2012 I went to popey's store #8685 located at 924 Bergen Avenue Jersey City , NJ 07306 it was a sign on each counter CASH ONLY however i asked the sales women for two ordered each chicken breast and mash then she asked for $13.87 in cash , I paid and I said this order more expensive than the amount I paid before , then she responded it is special order , I said this the same order I got last week for around $9.50 paid by credit card and I have the record . while I was waiting for my order she came to me and said we do not have breast enough I will give you leg , I asked for refund what it calls special $4.00 since she does not have special she said I will give you only $1.00 . This not only that she called her Co-worker asked them to explain to me better because I do not understand her English due to my bad English, By the way I am Investigator for fraud unit Hudson County NJ, I decided to explain the complaint to her manager who said he will fix the problem and correct the transaction but he did not, in fact they gave two order one of them missed breast and other missed mash also both order without any services such as spoon or fork. I am totally unsatisfied with the services or the way the staff and their manager acting with customers. Thank you My address is 253 Bowers Street Jersey City NJ 07307 TEL (201)-709-4110 hhanna4361@aol.com | |
| Kristin | 5/17/12 |
| let me just say, tears are running down my face because i am laughing so hard at all these comments. my popeyes in Mechanicsville, Va never runs of out things, and has wonderful customer service | |
| gary | 5/3/12 |
| i went to popeyes in jacksonville this girl was eating off the line an fixing food at the same time no one said anything too her at all bad customer service | |
| Angela Owens | 4/24/12 |
| I don't know if Popeyes corporate office really read the comments, but just to let you know this is not the last you will be hearing from me. I've contacted the Rainbow Push Coallition in Chicago. I will also be contacting the NAACP. I went through the drive thru at Popeyes located @ 452 W.Ridge Griffith,IN on 4/24/12 around 12:50pm.The total for my order was $6.95.When I reached the window I started to count my money to pay for my order. The cashier looked in the car asked did I want water in my ice cup, I asked for with my order. I told her no, "I just wanted ice". The cashier turned away and said something racial to another white male employee. I really couldn't make out what was said, because I really thought I was just hearing things,until the cashier walked back to the window.The cashier looked @ me,a black woman,and said "You can't pay for your order with change, I don't have time to count it. I said "excuse me,these are quarters and I have money,can I speak with your mgr".The same white male employee,I saw her say something too,was the mgr.The mgr walked to the window and I said "are you guys serious, sooo! change is not money?and they are quarters". The mgr. said in a real nasty tone,"just give it to me".I said "what is your name sir?", he says "Mark",I say "Mark, what?..He says,"It doesn't make a difference".I said,"Oh its gonna make a difference,you better believe that".I pulled away from the window and walked inside to get the name of the employees, but they were acting like I was a problem."RACISM is so WHACK"...but I be damn if I'll ever let anyone make me feel as I felt at that momment again. POPEYES I WILL SEE YOU IN COURT...... | |
| nancy laurent | 4/26/12 |
| I was totally disrespected at Popeyes chicken. I called to complain weeks ago and I never so much as got a response back. As great-granndmother I just must be old fashioned to think that manners still apply in the work place. Of all things the last two times I " sent " someone there to get Popeyes chicken , cause I like it, I didnt get biscuts with the special and we "did" order a large side.Well as much as I like it...I WON'T be back again. I'm just one person and it won't make a dent in your businesss but it will if this kind of rude people work for you. | |
| Latanya | 4/27/12 |
| This store is located in Tampa Florida on waters ave not one time but every time it's a problem with the service or your order so the other night I decided to go inside instead of drive thru it was so filthy in there the cashier didn't wash her hands and then turn around to fix and order and tap the manager with the tongs behind the counter floor disgusting then I was so disgusted I asked for my money back | |
| Jonathan Scott James | 5/2/12 |
| 2 piece Tuesday is great. but my friend was telling me about his bout with some medical therapy that made him susceptible to gout. he said some component of red meat causes gout. i thought he was crazy. so i goggles it and the web concurred with his story... but i thought,, thats not going to happen to me because I'm special.. but over the years i have noticed that when i sleep wrong, sometimes i wake with pain in a knee or an ankle that seems something I can reasonably explain as just sleeping with pressure on a joint .. the pain goes away after a few days but... it feels like my joints want to pop like cracking your knuckles only on the knee or wrist or foot. this pain is actually gout. lol after a few years of experimenting with diets , I've noticed that when i come off a diet that doesn't include red meat, i usually get this foot pain... yes foot pain.. a few days ago i realized , i had an apifeni. it all made sense, the foot pain is actually gout and chicken does not cause gout.. but brown or red meat does cause gout.. so now i eat chicken whenever i can. and Popeye's is by far the best so.. I'm thinking if you can make an advertisement that doesn't turn people off with bio functions like gout.. then you can ,maybe do a 2% flux toward chicken industry. i hope I'm not shooting myself in the foot by making demand go up and causing a price increase by attracting cooperate takeover. c can't people just accept a higher volume? do they have to be like g.m. and raise the price till it collapses like the g.m. common stock pyramid scheme? mu summary is gout and chicken. Popeye's being the natural best tasting chicken. | |
| DTM | 5/2/12 |
| Popeye's offer 2 pieces of chicken free w/ biscuit with a purchase of large drink,but it doesn't indicate that it has to be dark only. When ordering with the coupon they are rude and go over the validation code with the manager before filling your order. Why offer it, if the customer have to be treated with such disrespect. | |
| jay | 5/1/12 |
| first off the worst place i have ever been! very unprofessional and service was horrible. i ordered and pulled up to the window, the guy at the widow didnt tell me how much my order was and didnt really speak at all. there was a car pulled forward waiting on their food and nobody was inside! the guy in front of me finally got his food after a five minute conversation with the popeyes worker. i was then asked to pull up because i guess its tough to put 2 pieces of chicken in a box. the cute woman behind me got her food and drove away, and i waited on. finally the popeyes worker with pants sagging and dreadlocks strolled up to my window with my food. he handed it to me and didnt even say sorry for the wait! please stop getting workers from work release or just hire anyone off the street..... i will never go there again!!!!!!!! | |
Shon Holmes  | 4/21/12 |
| I just want to apologize for the attitude that I had the other day towards my Supervisor, Lil Ms. Donisha, also I would like The Popeyes Headquarters to accept this here apology.. I'm sorry.... I respect the fact that these here managers and the supervisor may have went out the way for me just to have a decent job like at The popeyes restaurant, and that they may have been trying to protect their company other than acting as if I were just a push over. I went back to work today with no problems or anything. I fill better! Love that chicken from Popeyes! | |
| candy | 4/18/12 |
| VEHEMENT is putting it mildly!!! I live in Las Vegas, Nevada. I went thru the drive thru of this Popeye's located on E. Bonanza while on my lunch break on 4/17/2012. I started watching my calories for health reasons. I must say the lady @ the window assisted me, as she took my order with excellent customer service. So I decided to go back today 4/18/2012 and order the chicken wrap as I did yesterday. It is only a $1.61 nothing at all to pay, when I usually spend over 5 bucks a day for lunch. But like I stated, I was watching my calories. I pulled in approached the speaker and asked to order a chicken wrap WITH OUT the WRAP ( a heavy, large, flour, tortilla) Which makes up most of the chicken wrap, in addition to the calories. Immediately with out any thought the woman-behind the speaker said "No! We can't do that) this was @ 12:30 noon Ironically there were no cars behind me. That should have been a red flag to me. But I was hungry and apparently oblivious too. So I said I would pull forward to the window. As I approached the window I repeated the order and the woman said "I told you NO we can't do that". My reply was: What do you mean you can do that? She says in her very broken English, You have to buy the chicken strip separately and it will cost you more. @ that point I requested to speak with a member of management. She rolled her eyes telling me I am the manager. SMH because I'm hungry, my lunch is just about over. I didn't believe Melissa, because the badge she was wearing did not indicate manager, and her appearance defiantly was not that of a manager over seeing an eatery. So I became upset at this point. I asked her what was the problem? mentioning that my request was not rocket science. I didn't want anything free. All I wanted was my chicken strip and tablespoon of red beans and rice that come in side of the wrap. No more no less. She asked me how is she to prepare that. With tears in my eyes, because I was starving and my time was limited. I said... Look lady, how difficult is it to place a chicken strip and a tablespoon of red beans and rice on the the paper you wrap the wrap in. She says:" well it's gonna take four minutes to cook, because you dunt tell me if you want the chicken spicy or mild". Then she request that I park off to the side of restaurant as the chicken cooks. And some one will bring it out,Because customers were behind me. I asked her what the hell am I? and I refused to move until she gave me my order. Amazingly the chicken strip appeared before my eyes. But the saddest part about it, was after all of the drama ,I returned to work late and hungry. I was afraid to eat the food Concerned that It may have been tampered with. A word of advise to Corporate and Franchisee alike. I will be sure to spread the new about my very poor service at this establishment and with that said. Hopefully the drive thur will continue to look like a ghost town until your business is no more. And when it happens, Just remember the service @ your establishment is POOR, POOR ,POOR : ( | |
| Shon Holmes | 4/20/12 |
| Hi everyone.. I am an "Employee" at "POPEYES" "Restaurant" I really don't mean any disrespect to the business on maintaining a perfect conduct, but I am certainly not at all satisfied with the corp. I am working for. POPEYES.. I am filing a complaint on one of the "Supervisors" at "Popeyes Chicken & Biscuts" located in Kenner louisiana on Lyola Dr. I want Popeyes Corporate Headquarters to understand that I am not trying to damage or disqualify there services. I just want you to know that Ms. Donisha is worthless under her management position. First of all.. I works hard to ensure my Supervisors that I am more than enough concerned about working under general procedures. Second that it's a place for conducting business, not conducting slaves as being captive under some High Negro Culture, and also I would ensure you that I am African American. Here are some of the things thats happening for me to suggest that this here young lady has to be Evaluated, before terminated at any cause. Ms. Donisha has asked me to drop 10 spicy chicken tenders after talking to a costumer on the phone, while I was in the position of completing my orders for the day in session, of coarse I was also about to clean and tighten up the batter station/main kitchen, but the way she has told me, was an up rage it was like "!! I want you to drop me 10 spicy chicken tenders now!! There's a costumer on their way and I need it now!! I am like cool, but why the attitude I am a very inspired good worker, and this attitude type is getting out of the way. It's been going on every since I been there, and I don't know why!! After I have completed my drop, there was another employee has asked me to mop the floor while I was cleaning the entire batter station.. meaning the front kitchen. I have replied to her that the head manager, and the assistant manager have told me not to mop the floor while working in the kitchen several times, but if I can get to it I will. While I was tightening up the batter station, and keeping the Kitchen under their general arranged cleaning manual proper procedures. Ms. Donisha comes raging in the front kitchen.. while I was in the position bending down scraping the batter station flower ben, and shifting my flour also after cleaning my stove fronts saying that the young girl asked me to mop the floor. I replied that I told her that the manager has told me that it's not proper procedure to mop the floor while in the order of keeping the conduct of the chicken, also while the traffic of other's that doe's work at the Restaurant or moving through. she started yelling at me saying that this is not about the manager "Ms. val" I don't care what she said in a loud voice, "Your going to mop the floor" I had the scaper in my palms cleaning the flour ben.. I replied in kind of a loud voice as well saying, that "I can mop the floor!! I was just saying that Ms. Val, the head manager have told me that it wasn't severe to mop the floor while working in the kitchen, and then she told me to clock out and go home. I would like them to review our conversation on camera as for the date of April 20, 2012 from 4:00pm to about 8:00pm.. and then they will see for themselves that I am no Ho' at doing what needs to be done. I don't really know if I am trying to save my job or either see that her ass is dismissed!! | |
| Jerome S | 4/15/12 |
| I found this site to complain about the bad experience I had at the Popeyes on Hacks cross Rd in Memphis, TN. Well I called the corporate number and received the second worst experience. I soon found out that the reason why the stores are so bad is beause the main office is bad. If the head is bad then the body will follow. I was told 3 weeks ago that a manager would contact me about the complaint that I was was plaacing and still no reply. I left my phone number and E-mail address and nothing,suprise. My experience was so bad, I still have not visited that resturant since that day. I am one of the lucky ones, because there are other resturants in the same area that I give my money to now. I also tell anyone who listens,about my bad experience with that location. I have lots of family, friends and co workers who value my opinion. Above asks for my rating. The lowest is 1 star for poor. There should be another extended rating chart worst than poor like negative 4 stars for the worsts, bottom ever services. | |
| Popeyes employee | 4/14/12 |
| Tuesdays have got to be the worst days of my life. Tuesdays have only taught me how manipulative customers are. I work hard to ensure thay everyone gets their food fast and accurately,AND its really hard to do that when customers ask for special orders. "can I get 2 legs?",i want 15 orders all separate, 3 with biscuits, in 6 I want spicy, 2 with 2 peppers, in one I want one p..." WE ARE NOT CATERING TO YOUR NEEDS! We will give you the chicken YOU separate it! And STOP asking for ketchup! Do y'all really think we have enough for everyone on tuesdays?!?! QUIT ASKING "what kind of specials do you have?" ITS TUESDAY ITS ALWAYS THE SAME! ITS ADVERTISED ALL OVER THE STORE! | |
| Kim George | 4/11/12 |
| Popeyes in Lansing Michigan THE ONLY Popeyes in Lansing should do away with that Tuesday 2pc special. You get 2 pc meat fofr $1.29. Now mind you it was 99 cent. You all had the nerve to raise the price and dont include anything else. But my complaint isnt price, I actually have two complaints. Why do we have to drive around after buying ONLY 2 specials? If I want to order 6 specials why do i have to waste gas and drive around 3 times to get 6 boxes of chicken? Makes no sense. And it really makes no sense if all you got is a credit card. You see 3 popeyes transactions can cause an alert. You already at the window you should be able to get as many as you want. Secondly, Lansing should do away with the Tuesday special because last night was the 4th time that they didnt have what I wanted. I drive up get 2 specials and then drive back around only to be told we only have spicey wings and thighs? I mean are you serious? Most families have little kids that can only eat legs. And now you telling me you dont have any mild NOR do you have mild legs. This is the 3rd or 4th time i have pulled to be told this mess. Just do away with that specials. If i cant get WHAT I WANT I can go somewhere else. Matter of fact, I will just go to KFC. They never tell me they are out of mild ANYTHING. | |
| Angie Smiley | 4/5/12 |
| hello, i love popeyes and visit ther at least 3-4 times a week for lunch. drive thru is long, they (managers) have such nasty & smart attitudes. i used my free meal one day and a manager in warner robins ga said she was tired of us coming in there about FREE food. No matter what i say or how many times i ask for spicy chicken, when i get back to the office to eat my WHOLE order is WRONG!! when i go back to tell them my order was wrong, one had the nerves to say..." if we never get your order right, why you keep coming back?" that was rude!! very rude. they need more friendly ppl working there. its only one popeyes in warner robins ga. the managers act as if they're UNREPLACEABLE.....but then again they are. your company never seens to just pop up | |
| Abner | 4/5/12 |
| I would like to begin by giving a little background about myself. I have worked in both retail and fast food. I have worked in a Chinese laundry, Burger King, Menards, and Comcast. I have a degree in Psychology and, currently, I am in nursing school. I give you this background so you understand that I have a very good understanding about CUSTOMER SERVICE. I imagine part of your training involves customer service and that, as long as the request is reasonable, the CUSTOMER IS ALWAYS RIGHT. The closest Popeye’s Chicken is ten miles from where I live in East Chicago. I gave my four children a choice between Popeye’s and Little Caesar’s Pizza which is a mile from my house. My kids are on spring break and I am busy writing a paper so my time is precious. But, for my kids, I will drive ten miles through heavy traffic to get your chicken. When I arrived at the Popeye’s located in Griffith, In., I presented the cashier with my coupon. It is an 8-Pc Family Pak coupon offering either eight piece of mixed chicken or eight Louisiana tenders with aside and biscuits for $12.99. My wife has ordered here many times and asks if they can split the chicken and tenders giving us four of each. They have always done this and we always return. When the cashier asks the “manager” Kim if this was alright, from the back she said no. I am only guessing her name and position because I could not see a name tag and she never came to the counter to speak to me. She remained in back socializing and laughing at my request with another employee. I tried to explain that the request had been honored in the past but she continued laughing and socializing, swinging her arms, slapping her fist to her hand, and repeated that “we can’t do that”. I asked for her name and said I would notify corporate about the incident. She was indifferent. I understand she was trying to do her job but she failed miserable at customer service. EVERY customer is important. EVERY customer represents an opportunity. Happy customers return and bring more customers. Discontented customers do not return and spread bad publicity and we all know bad news spreads faster than good news. An angry customer may react violently and may cause harm to your employees. Luckily, I am a discontented customer. I left and took my crying children to get pizza. I will not be returning unless that policy can be changed. I am not going to waste my money, my gas, or my invaluable time on company that does not appreciate my patronage. I live right down the street from McDonald’s and half a mile from KFC. The only difference to me is service…more importantly very good CUSTOMER SERVICE. I await your response. | |
| Lorraine H | 4/3/12 |
| My husband and I frequently stop by the Popeyes located at 601 Malcom X Avenue in Washington, DC. Today was the final straw and we will never stop there again. First, they never, ever voluntarily give you sause. Today, we had two small orders of rice and they gave us one spork. We have not ever received a complete order and by that I mean napkins, straws, appropriate sauce, or keptsup. In fact, we have never been offered ketsup or sauce. Finally, I must say that after trying to navigate your official website to lodge this complaint, I will never write to you aqain. Clearly your company does not appreciate or care about the customer. | |
| johnson | 4/1/12 |
| I have been to popeye's 3 times in the last week and today wasit. I went thru the drive thru and asked for cajun rice as my side order; well when I looked at the receipt, - noticed it said mashed potatoes as my side, so I looked in the box and you best believe there were mashed potatoes in it. If you can not understand English or speak it, you do not need to be working in any capacity of customer service. Needless to say the rice was dry and over-cooked; this was the fourth and last time that popeye's will get my business. Like the other person said, there are a whole lot of other and better choices to choose from. The customer service sucks!!!!! | |
| Verlean Devitt | 4/1/12 |
| I was at the Popeyes location in Merrillville Indiana on April 1,2012. The restaurant was out of chicken, mac and cheese,red beans and rice as well as biscuits. This was at 4:15 in the evening there were people waiting 20-25 min. and longer. The lady taking the orders never said may i help you too take my order. Second of all they were standing around as if they were on vacation. While waiting I've observed a worker sitting on the counter top doing nothing.While preparing drinks they did not use the ice scooper which is not sanitary. A female worker was playing with her ears and was about to make my order after i've been waiting now 30minutes. I asked her to wash her hands and she went to the back and got the manager instead of washing her hands. I told him i need her to sanitize her hands and he said she did. I said she couldn't have she came back to fast instead of him telling her to wash her hands again. He told me to leave his restaurant and don't come back. If this isn't a total insult i don't know what is. This restaurant was nasty and in a total shamble. As a manager he said he couldn't even compensate for the wait and inconvenice. After being kicked out the restaurant. I drove to another Popeyes in Griffith Indiana to be serviced. I should have never had to do this. I had already drove from Gary Indiana to Merrillville Indiana to get Popeyes Chicken. The gas prices are high every where but to have this happen is terrible. I went to another Popeyes and the experience was totally different. Again the manager named Cody said get out of my restaurant and don't come back!!!!!! I will NEVER patronize this Popeyes again. | |
| Brittney | 3/25/12 |
| Today was the second and LAST time I will ever eat at Popeyes! Just two weeks ago I tried it out in Lemoore, CA, they didn't give the extra sauce and extra biscuit I paid for. When I called and went back they handled it correctly. I was pleased. So, today I was going to give them another shot. We ordered an extra biscuit, got home, come to find out we didn't receive our extra biscuit. I called went back and got my biscuit. So when I finally was able to sit down and eat, my drink order was wrong. So once again I called. After being on hold for 5 minutes, one of the female managers called for the other manager and said, "Chris its that one girl on the phone who complained about the biscuits and now she wants to talk to you yet again!" When I heard that I was totally appalled!! How RUDE! I made sure and told the manager Chris that that was totally inappropriate. All he said was sorry ma'am. I'll tell my staff to keep an eye on the orders and properly complete them. Well that was the second time I heard that today, and if he really did say something to them then they wouldn't have had attitude! Needless to say I will NEVER eat at another Popeyes again! Working for a corporation myself and my parents owning their own business, I would NEVER have any employees who were as noncompliant and rude as them! | |
| John | 3/25/12 |
| Went to the Popeye's in Horn Lake, MS (same one featured on undercover boss w/Ms. Zappone) for a carryout order. It took the staff nearly 25 minutes to process/fill my order (8 pc meal and a Po'Boy). I asked for large Cajun fries as one of the sides ... The store wasn't particularly busy, mostly carryouts and drive thru orders. When I got home I noticed there was no side order of large Cajun fries just chicken and biscuits. That's the second time that has happened to me at this particular Popeyes. 'Fool me once, shame on you; fool me twice - shame on me!' I waited ~ 25 minutes for a simple chicken order and they still managed to get it wrong! Phoned rhe local Popeyes manager from home. The best she could do was to put me on a future 'correction list'. Right. No luck at all with the Popeye's 877 line. On hold with the computer for 10+ minutes before I finally gave up. Won't go back to that particular store or any Popeyes. There are too many other choices (Church's, KFC, etc.) that want our business and give better customer services. | |
| ROBIN FREEMAN | 3/22/12 |
| Popeyes is going to hell and fast. We live in Johnson County, KS and frequent Popeyes often. Went there to get a 8 piece chicken box and told the gal to make sure to give me 2 nice breast because the last time they were so small compared to what they had been. Got home needless to say there was only 1 breast the size of a thigh and 3 thighs, 2 legs, and 2 wings that looked like pigeon bone. Tried to call them for 20 minutes and it became apparent they had the phone off the hook because of it being a special 8 piece sale night. So I got back in the car and drove 7 miles to show them the mistake thinking they would replace the whole order since by now it was obviously cold. Told the gal at the register what had happened she wouldn't even look in the box she just said give him a breast. No apology, no sorry, no nothing. I said wait a minute it was your mistake and I would like to get a fresh box of chicken and you can take this one which hadn't been touched. She turned around and walked away. Of course I kept on saying this isn't right I have a family at home waiting for hot chicken but she acted like I was non-exsistence and wouldn't do anything more.I have never encounter such a rude, non complying manager in all my life and I'm in my 60's. To make matters worse the chicken pieces look like they came from cornish hens. The drumsticks are 3" long and the size of the breast are unbelievably small with hardly any meat. What is going on? If they are going to cut down on the sizes they need to cut down on their high prices.Managers are their to make sure the customers are satified and you are there to make sure people nice large pieces of chicken. Seems like KFC is the only place now to get a decent size piece of chicken and good service. The restuarnat I went to was the one in Mission, KS on Johnson drive restuarant# 2721 and it was a female manger on Mar. 21 at 7:20 pm | |
| Caroline Picard, aka The Cajun Queen | 3/9/12 |
| I am a touring national and international standup comedian that's originally from Maurice, Louisiana, now living in Galveston, Texas. I have traveled this country for the last 15 years and for me there is nothing better than driving into a town and seeing a Popeye's fried chicken, it makes my heart happy..When you are as spoiled to great flavors like I am, finding a Popeye's is like finding gold at the end of the rainbow..Popeye's is Mardi Gras in my mouth, lol..And not only here in the U.S. most in Military Bases overseas as well, S. Korea for one..the first thing I look for when I hit a base is Popeye's. Thank you so much for putting them EVERYWHERE I travel, Cajun gotta eat, and we like to eat GOOD. I am in Merrellville, Indiana right and just finished my wonderful 2 piece with red beans and rice, soft buttery biscut and a big old cup of tea, now I shall take a nap before my show tonight. Made this road comics day, AGAIN....God Bless you!!! Caroline Picard www.carolinepicard.com | |
| Shebra Miller | 3/12/12 |
| To all Popeyes Chicken Customers... I have read all of your experiences with PC inc an I am so sorry to hear all the bad experiences that you all have encountered. I have not or ever have I worked for for Popeyes Chicken but it seems to me that i have to fault the Managers, they just don't care anymore i too am suprised that some stores are still in business. I have had the joy of working working with the public for 20plus years and for some reason Popeyes need managers that care.I had had the pleasure of working for Godfathers Pizza but as of Dec 31,2012 my owner decided to close the store, but it won,t stop me she has had me under her wings to 20plus years and i have learned a lot. I am a person who can make decisive decisions while operating a fast and friendly environment. I believe excellence in customer service is important to the success of a business in order to capture and retain customers and as a manager, I reconize the importance of developing motivation and the williness to pitch in and help others. I can be reached at millershebra@yahoo.com. Popeyes if your looking for someone to run your store im here. And to you customers of Popeyes don't give up. (: | |
| Mike March | 3/13/12 |
| We will never again stop in a Popeyes chicken after the treatment we got both from the Monticello AAr. Franchise AND from the corporate office. My wife placed an order and aftr about fifteen minutes asked the atatus, the girl said kind of matter of factly "we gave yours away", no other explanation. The manager did redund our money but when my wife walked back in the manager and the staff were having a big laugh about the incudent. A call to the corp office said we would hear back from them, that was over two weeks ago, NOTHING!!!! If you want to eat and get some service with out being humiliated go anywhere else!!! | |
| I live in the area and will testify for the girl!!!!!!! | 3/15/12 |
| I was a customer @ Popeyes a couple of weeks ago and the way the Manager talked and cussed out an employee was terrible. I was @ the Popeye's in Wash, DC, Malcolm X & Martin Luther King dirty store and dirty employees. The girl was pratically crying she stated to the manager she needed to leave at her appointed time to get her baby. If that was my daughter i would have went there and whooped his ass, who the hell do those unprofessional Manager think they are go outside smoke cigarettes come back in and don't wash their hands (unsanitary)and wait on customer handle money no wonder people get sick. | |
| Frankie Travis | 3/8/12 |
| I purchased $22.00 worth of spicy chicken last night for the local Popeyes. Waited 20 mins order wasnt filled. Took another 10 mins. before recieving the order after taking it home to my family we found out that it was RAW on the inside, unebitible. After returning it the very next day manager on duty Spence Viscone refused to replace the order that we had paid for, two words come to mind unsanitary and flimflam. To make it worst he attemted to trow the raw chicken away while dening the replacement. 334-414-0892 | |
| Missy Smith | 3/6/12 |
| I am so mad about this site.I do not have a cell phone and I dont have a computer,I have to come to the libary to use one..I live on a fixed income and have to pinch pennies as offen as possible.But right now I am so mad at popeyes I dont know if I will ever go back...I tried to print the coupons but it said I had to have a cell phone.I gave you my home phone number but that wasnt good enough...you need to think aboutthis a little bit,alot of us older people do not have cell phone...But you dont have to have a cell phone to get KFC coupons...Thankyou very much...Missy Smith 309 Caple Ave.Fairdale,KY.40118 | |
| Chuck | 3/5/12 |
| Steve: Are you serious? You give that kind of kudos to Ms. Zappone? Yes, she gave $10k to the Mission that Douglas attends and cooks for, however, she didn't even have the where withal to REIMBURSE Douglas for HIS out of pocket expenses on SAFE cleaning products. Douglas cared more for the Popeyes customers than Corporate Popeyes did! And Ms. Zappone represents the company as an officer of the company. I'm sorry to say that they gave an excessive amount of monies to the flamboyant she man in comparison to Douglas. I guess that is where there values lay. You think Douglas could have enjoyed $10k after he lost EVERYTHING in hurricane Katrina? You think? Apparently THEY didn't. After watching Under Cover Boss, they did not represent the kind heartedness of a corporation that others in previous shows portrayed. I would not be a customer of Popeyes. | |
| Tiffany T | 3/6/12 |
There's NO Popeyes chicken restaurant in Charlotte, North Carolina. There is a big hole in your geographical locations were there's NO Popeyes in Charlotte, North Carolina. This is a great city growing with population and yet you guys place commercials in our city ( WHY ARE YOU GUYS TEASING US!). We want a Popeyes too. Please, please, please consider Charlotte North Carolina for one of your new store locations. Sincerely a Popeyes lover. | |
| Steve | 3/2/12 |
| Lynne Zappone CTO, It was wonderful how you helped Doug in your undercover mission, I live in Missouri your Popeye's restaurants here need help? I enjoy variety, but the stores here in St. Louis, just can't cut it. They are in inner city area and have trouble keeping up with things. They really need your help, they appear run down dirty and grungy. I do enjoy the flare or difference in flavor and taste that Popeye's has to offer the store closest to me burnt down, but they had bullet proof glass to protect the employees, how is a patron suppose to view this. My safety is important to me and it scares me that your employees have to live in such environment, as well as the risk I take eating there. Please help my Market, St Louis, MO. very few stores a great distance from my home, would like to see more location in St. Louis, MO. PS the contact us link is broken. saw01010@aol.com | |
| kelly johnson | 2/26/12 |
| HORRIBLE!!! Location 1900 N Cameron St Harrisburg PA everything I have to say might not fit. I waited a half an hour for my order which was WRONG. I have children that wanted nuggets and strips and they were not available. People came in after me got orders and left. Was never told that red beans and rice was not done it was being prepared. Well when I did get it along with my cajun rice it was mushy. ALSO, they did not have the correct sz lids (to big) so by the time I got my food home all my sides spilled out rice, beans, and mashed potatoes. Asked for dark meat got all white meat. The store and counters where dirty. Over 30 customers with only 2 registers. Not organized which probably comes from lack of training. No napkins. Was not given plasticware. Several customers said that this location always runs out of things. Popeyes has very good chicken. If u don't want KFC to run you out of business I think someone needs to watch UNDERCOVER BOSS! Find out these problems in the area of stores I'm sure you are making enough money to correct or just close your doors and let kfc take over!!! February 25, 2012 | |
| Brizo | 2/19/12 |
| What in the heck is going on with popeyes???? HELLOOOO CORPORATE IF SOMEONES READING THIS be advised that this conduct is UNACCEPTABLE to the consumers. I thought it was just california, but all over the world....c'mon...revisions,re-training, evaluations etc.,need to be in order. starting at the TOP. maybe sm mystery shoppers or smthg. I'm upset that popeyes (jefferson/labrea) is so retarded. you lose customers to jack in the box everyday based on all afforementioned accusations.....illmannered,lazy,dirty,no hairnets, ghetto,(and I'm ghetto), uncouth, the cook is never there,(always in the pkg lot havin a cig.) one employee hooks up with her man in the nearby alley on her breaks. I mean buckling up her clothes tryna tuck her shirt...he will take a piss and fix himself back. just nasty. flour on the uniforms, yuk. the broad told me," uh uhhh I ain't mkn no chicken we understaffed and I ain't doin it today." I was the only person in the restaurant. my son and I had jumbo jacks instead.....so sad...Los angeles,california. | |
| Charisse | 2/18/12 |
| So disgusted with Popeyes on Sanyo rd in San Diego. I ordered a naked wrap and when I got and started to eat it, I took 3 bites looked down and realized it was completely RAW!!! I called and spoke to the manager and she said "sorry you can come back and get a replacement, just don't eat it" I told her I already took a few bites and she said " well its because you got the naked chicken and that's why it probably wasn't cooked all the way" WHAT?!?! How does that even excuse serving RAW CHICKEN to customers???? She gave me the wrong number to corporate and when I called back she said " I spoke to the cook and he said that he did put the wrong timer on there" I WILL NEVER GO BACK THERE AGAIN!!!! | |
| Margo | 2/15/12 |
| This popeye's in Lansing, MI is the worst there food is greasy and they always forget to give you your biscuits. Never get the order right. I have decided not to ever go back. They are just too ghetto and so unprofessional. I really don't see how they stay in business | |
| How are you still in business? | 2/13/12 |
| It's amazing that Popeye's is still in business with such horrible service at most locations. I am a member of the Popeye's email club, and they sent me a coupon for a free Dr. Pepper with the purchase of a Garlic Pepper Wicked Chicken. I printed it out and took it the local Popeye's at 1928 Brice Road in Columbus Ohio. When I pulled to the speaker they asked if I would be interested in the Wicked Chicken. I let them know that I had the coupon. He asked me to pull to the window and they would help me there. I pulled to the window and handed the woman the coupon. She didn't greet me, but did have a sour look on her face the whole time. She kept complaining that this popeye's location is not the same as regular popeye's as they don't know anything about any coupons. I ended up saying, I wouldn't know anything about that type of thing, as the coupon states it's valid at Popeye's and didn't say "not valid at Popeye's". Well she ended up going in back and bitching at the manager, and the manager ended up walking out and she said to her It's just a Dr. Pepper just give it to him. She didn't come to me and apologize, and the lady at the window handed me my order, and then closed the window. Not even giving any recognition to me when I said Thanks when she handed the food to me. This is my last trip to Popeye's ever! The people working there were not dressed professionally, and looked like they just got out of bed or something and threw on whatever was laying on the floor. | |
| Zavala, Luis | 2/12/12 |
| 11.38 PM SUNDAY NO WORDS BAD NIGHT . DRY CHIKEN ,POOR HELP , FAMILY SUPER MAD,,,,,,,,,, KFC FOR HELP ADDRESS 6622 W Fullerton [visa] $ 21.94 term ID k717515144002 thanks popoooooo. | |
| L. Cain | 2/10/12 |
| The Popey's on Jopa Road in Parkville MD is terrible! A previous post here said it was wonderful...what planet were they on. I arrived at 8:15pm on 2/10/12 and was basically ignored until 8:27. During that time they had run out of spicy and mild chicken, cajun beans/rice and biscuits! I did not get my order until 8:54pm. I was NOT greeted in any form of a friendly manner and while I was there new customers were ignored as well. I was realy hoping issues had been fixed at this location, but NOTHING has been changed. Employees who know nothing about customer service keep being hired and the manager never came out to apologize to the patrons for the delay! | |
| Charisse | 2/11/12 |
| I don't know what's going on with Popeyes but they really need to stop hiring all these Ghetto people. My 1st experience with Popeyes was on Bartow Avenue located in the Bronx, New York. I pulled into the drive thru at approx 7pm to place an oder. The girl (Popeyes employee) asked if she could take my order in a rude manner. I over it and proceed to place my order. The girl responds back in a rude manner, "We ain't got no chicken". I respond back, "is it that you don't HAVE any chicken?" in hopes that the bubble head would realize she is addressing a customer and correct herself. The girl replys,"yeah, we ain't got not chichen right now". I just pulled away and went to KFC. 2nd experience, was in Brentwood located in Long Island, New York. I place my order then pull up to the window to get my food and pay for the order. My son (age 8) says he don't want the breast that came the meal, that he only wants legs. I pull up to the window and inform the girl that I'm sorry I made a mistake with my order. That i'd like to change one of the meals to all legs instead of the breast and I'll pay the differnce. The girl looks at me and says angry,"really! I just made this meal"!! I just pulled away and promised myself I would never spend my at Popeyes again!!! | |
Allison  | 2/8/12 |
| The Popeyes on Dominion Blvd in Chesapeake, VA . I am a regular customer and im always purchasing dinner for my family after work from popeyes on my way home . The crew is full of youth , and they're all show respect to customers and keep up service . I DISAGREE with how the General Manager treats them , she consistently barks at them and treats them with utter disrespect .. EVERYTIME i go to Popeyes she is always down their throats .. i don't like it at all considering i am a teacher & i know how to respond to the youth of the world . Something needs to be done about that General Manager because no one should be treated that way . Period | |
| ann | 2/7/12 |
| I notice that there is a new manager in the popeyes located on sanpablo dam road in sanpablo california. He is rude and serve old food. I have had to return food on a couple occassions. The food was hard and gave me upset stomach aches. I do not know if he is trying to make himself look good by serving old food however he need to be aware of the fact that someone could get very sick and draw a law suit showing that the food made them sick thru lab testing. I AM WRITTING YOU BECAUSE THIS TYPE OF SERVICE IS UNACCEPTABLE AND NEED TO BE DEALT WITH BEFORE SOME ONE GET VERY SICK. HE SOMETIMES SMILE BUT YOU CAN TELL HE IS NOT A CUSTOMER SERVICE PERSON HE IS ALL FOR HIMSELF | |
| Debbie | 2/2/12 |
| Raytown MO Is the most unprofessional Popeye's that I have ever been too. My husband and I was first in line at the order counter then 2 women came in and then an older gentleman, The Manager by passed us to wait on the 2 women who were African American then the older gentleman went behind them. My husband and I are white and the other people were African American. We never did get waited on and walked out. This is a case of being the wrong color of skin and will never go back there again. I have never been prodigious or have had it happen to me. Your manager was the one that treated us this way. Yes I did say the manager. If I see other customers in parking lot I will yell out and tell them not to patron this establishment. Because your manager needs to go back and have some training on customer ethics. | |
| James | 1/31/12 |
| The Rock Hill, Mo Popeye's is absolutely awful. No matter how small the order, you will have to pull up in the lot, and wait at least 5 minutes to get your food. I just ordered a few things (no chicken), and i've been sitting out here for about 15 minutes. Someone who pulled in 5 minutes after us just got their 3 orders of chicken. These people are extremely skow, lazy, and stupid. They seem to be unable to even get an order right 70% of the time. Out of the SIX cars waiting out here, 4 of them had to send the employee back in to fix their order. These people should not he employed. By the way... I've been sitting out here for 20 minutes now. All I ordered was mashed potatos, rice, and biscuits. That's it. This is absolutely unbelievable. | |
| Kevin | 2/1/12 |
| I was a victim of food poisoning at the Popeyes in Thomasville, GA. I spoke to the area manager to inform him of what had happened. He was very unprofessional and thought my only objective was to get some free food. I later saw a co-worker who was at the restaurant at the same time. He informed me that he also got sick after eating their food. I left numerous messages for someone from the Corporate Office to call. I never received any response. Perhaps a lawsuit will get their attention. | |
| henry | 1/30/12 |
| The Pittsburgh Area Popeye's are the worst. I have been to them in several states and Pittsburgh, PA stores are disgusting. They are always out of stuff. The employee's are rude and when you ask why they are out of stuff or why isn't there enough employee's working. they say Gary does ordering and scheduling and he doesn't know what he is doing. I have been to all 3 stores and they say the samething. How can you have 1 person do the ordering and scheduling for 3 stores? I guess they don't have GM's? Best thing is to go to KFC... | |
| nasia | 1/24/12 |
| they is so poor because they don't know how to treat they empolyed i been work at orangbruge south carolina popeyes i was doing good and i had like in till i got to know the job and the people that i was work around it was terrible these manager they young is hell but it doesn't matter how young u are it all about respect and they did'nt have no respect they talk u like u they children manager walk around and talk on they cell they dont help u let it a tuesday when they hired u they don't traning u because they dont like new people.....they tell u IF u dont come to a meet u fire... if u dont clean up u fire and everybody know if you get hire at job you suppose do what they tell u right.........these manager sit and eat all day.i will never work at popeye's againe NEVER.POPEYE'S IS A BAD STORE NOT JUST ORANGBRUGE ALL THE POPEYE'S IN THE UNITED STATE THAT BAD YALL SUM SORRY COMPANY'S YALL GOT BAD COMPLAINT'S IN ALL STATE I WISH I READ THESE COMMENT BEFORE I START WORK HERE YALL IS TERRIBLE REAL. AND THE ONE IN ORANGBRUGE SOUTH CAROLINA IS WORRY REAL WORRY THEY NEED TO LOOK AT THEY MANAGER BECAUSE THEY NEED BE DISMISS!!!!!!!!!!!!!!!!!! | |
| Michael | 1/23/12 |
| Popeyes in marysville california is disgusting a friend who worked there told me the cook with expired products so if something says expired in nov. they will still use it in jan. until its gone plus instead of following the rules of defrosting the product they will cook with frozen spoiled of freezer burned food. | |
| Miss Thang 83 | 1/14/12 |
| DO NOT go to Popeyes on Ambler avenue in Abilene, TX!!! They will give you mild chicken instead of spicy and when you call them they will say if you can't come back right away and get it replaced, then they can only give you 10% off next time. Why, you ask??? Manger told me its because their food is unlike others that replace their mess ups, it is expensive! LOL. I then told her that Red Lobster even replaces their mess ups. I ended up becoming so angry that I took all the food back and got a refund from a manager with the ugliest attitude ever. I let her know that she shouldn't argue with customers over the phone or in person. When I took the food back, I showed her a non spicy chicken strip while she just stood their looking stupid for a minute. Will never go to a Popeyes Chicken and Biscuits again!!! They do not value your time or your money, all they value is ripping you off! Very sad and pitiful!!! | |
| d.lu | 1/12/12 |
| The Popeyes on Joppa Rd in Baltimore has just reopened following an abrupt closing over the summer. With the reopening came new mgmt, staff and attitudes. Employees now greet you, attention is paid to the order and food is served fresh and punctual. I dont know or care what happened but I hope it continues. | |
| Lisa | 12/30/11 |
| The Popeyes location at 11820 Jones Rd. in Houston, Texas 77070 needs to be torn down and closed. Not only does the establishment look dirty, old, uninviting, and ragedy, but the employees don't look any better. Simply put... no matter what you order, they give you what they have or what's ready. Twice I ordered crawfish and twice I was given shrimp. The 1st time I made it all the way home before I realized it. The 2nd time I checked my order before I left and they admitted they did not have crawfish. The reality is, they did not want to lose a sell and when I confronted the manager, he had a shady look on his face when I told him I wanted a refund. One time I ordered through the drive thru and upon reaching the window, I saw a girl with a burgundy scarf on her head, which was covering her ears, and the scarf was topped off with a Popeyes hat. I tried to get a picture with my cell phone but I didn't want to be rude. I could not believe no one else that worked there took time to tell her she looked a "hot mess"! I could not believe they thought nothing of her serving and preparing food for customers looking like that. I travel to the Tomball popeyes to get great service, clean food being handled by clean individuals, and the building is actually lit up and it looks like a popeyes is supposed to look. Stay away from the Jones Road Popeyes because you will not get your moneys worth in service or product. | |
| Rachel | 12/29/11 |
| I can't even begin yo describe the horrible service at the popeyes in madison, ms. 45 minute wait in drive through, rude employees and completely wrong order. Worst experience ever. | |
| | 12/27/11 |
| before i post my comment let me just say its really sad that there isnt 1 good post on here for popeyes:( and im adding to the list:( its really sad to me that popeyes is suppose to have beatin k.f.c. but when it comes to there customer they just dont know how to treat us at all... but any who the popeyes in bloomington il on market st. i feel needs to b closed down they need to let go of every 1 that work there and start over:( they just NASTY!!! the store is NASTY!!! and there crew and mangers look like they have never met sopa or water nor just nasty:( thats why when i went there on 12-24,-11 was the last time i ever go nor did i pay my money cause people that look and smell like they do wont b touchin my food nor get my cash.... | |
| greg | 12/24/11 |
| December 24, 2011 at 4 p.m. I went to the Popeyes located at 11527 North Sam Houston Parkway, Humble Texas 77396 while visiting a family for Christmas. It was raining as it is now, but I was the only person in the drive thru. I ordered the 10 piece family meal with red beans and rice and 4 biscuits, two sweet teas to complete my order. I was wondering why the lady told me to pull up from under the windows covered area so she could walk my order to me. "It was raining!" I got my order, didn't think to check because it was raining and where I was waiting. When I got home, a 15 minute drive away, I discovered I did not get 10 pieces, and no, I didn't get 9 pieces either. My first thought was to drive back, but why waste gas? They got paid, I should have gotten what I paid for. | |
| Kealoha Crytser | 12/21/11 |
| I will not go to Popeyes ever again! It was my first time going there on 12/19/2011. I went there to order the buy 8, get 8 free promotion they had on Mondays. It took FOREVER to take my order. Even with 3 people ahead of me, they would take one order then wait around for chicken to be done. Instead having runners to put the order together, the lines practically DRAGGED. Chickens were staged every 4 minutes. When they finally took my order, it took 20 minutes to finally get my order filled. I was given a free order of large cajun fries to replace my regular side of cajun fries. My total bill was supposed to be $14.89, but when I got home and tried to order something online, funds were denied, and when I investigated, to my dismay, I found that Popeyes took a total of $17.86 WITHOUT my consent! This is in Omaha on Dodge and Saddle Creek Road, Store #5514. No merchant number listed on the ticket. I want my money back ten fold! | |
| Mr. Davis | 12/12/11 |
| First let me start off by saying I normally do not write complaints online etc. However, I would be remiss if I did not reach out to Popeyes Corporate Headquarters and write the following complaint. My family and I stoped by a Popeyes restaurant in Reseda, CAlifornia and had the worst experience of dining. The Cashier was very (understatement) unprofessional and retort with responses. The tables were very unsanitary/dirty (even for a homeless standards) with left over food particles. The cooks gave me hostile looks and the impression they acquired their positions straight out of prison. There were pan-handlers coming in asking families for money while the families were eating their meals. It was (to say the least) a very unpleasant experience for me and my family. Popeyes should feel very embarrassed for the low-level quality service their restaurants are providing to individuals in their area/community. Take responsibility and reevaluate what's really important in business other then your accountants time. | |
| S. Allen | 12/9/11 |
| On Friday December 2, 2011 at 7:50pm I ordered the 20.00 dollar special of 10 piece chicken with 5 biscuit and 2 large side through a drive thru. I asked for dark meat only. When i got home to my surprise I was given seven drumstick and three tighs. I called the store and spoke to "Mike" and he apologized for the uneven distribution of the chicken. Mike agreed to fix the order and placed my name in a complaint book. He advised me the next time I come in just give them my name and they will replace my order with a five piece meal. The next week on Friday, December 9, 2011 at 7:30pm after work and from picking up my 6 month old and 5 year old daughters I proceeded to Popeyes to pick up my order via drive-thru. I went through drive thru and explained to the employee that I had and replacement order. She employee was not sure what to do. She asked another employee while she put me on speaker of what she needed to do and abruptly the manager get on the mic and rudely say you need to come inside. I explained that I had two daughters sleeping and cannot go inside. He said that wasn't his problem and I needed to go inside. I asked if I could pull up to the window instead and he said again not his problem and to take my kids out the car and come inside, not considerate of my two daughters who were sleeping. On top of that I had another customer behind me who go frustrated with the situation and proceeded to yell at me for being in the drive thru with a complaint. I was frustrated by that time and moved forward to the window to speak with the manager. Still he refused to address my concern. I asked for the complaint number and the number to his regional manager and he refused to provide me with that info. I was so shakened up by that time and left with no resolution as to why service was denied to me. The same manager that helped my the weekend before verbally abused me the weekend after. The weekend that he agreed to right what was wrong the weekend before. | |
| Gator | 12/9/11 |
| I WILL NEVER spend another penny at this particular Popeye's again!!!!!!!!!! Over the past years, I guess, I just hoped it would change hands or get better employees - when you spend $30 for some chicken and don't get what you ordered in the drive through and then have to go back and have them FIX it is just insane, with the price of gas and the aggravation - I just don't have the time - plus I was buying for an elderly woman and that was her meal for the weekend! This location is in Calumet City, IL River OAks Drive. I had to sit in the parking lot for 15 min., as they said they would bring me out my meal - got tired of waiting and went inside - there was not NOT ONE pice of chicken on any of their racks and this was at 4:40 in the afternoon! I was told it would be ready soon - so I went back to my car and waited and waited and also talked to the cook as to what I wanted in my order - to no avail! Popeye's - what's wrong with your company!!!!? This has happened to me WAY TO MANY TIMES - THEY NEVER GET MY ORDER RIGHT Merchant ID#1590099 Popeye's #2928 I could have at least had a nice dinner for $30 instead of throwing it all in the trash! | |
| Ny | 12/8/11 |
| I will not eat Popeyes anymore. The first time I ate popeyes was at the food court in the Arundel Mills Mall in Maryland, got sick that same night after eating there, I got food poisioning, headache, stomachache and had diarrhea and vomited. Since then I said no more popeyes. So yesterday at work I decided to give the popeyes on Sinclair lane in Baltimore, MD a chance. Big mistake, the drivethru had three cars in it including myself, and I waited 5 minutes before I even got a response from the drivethru cashier. Then when she spoke to me, she sqid be with you in a minute, well it was another 5 minutes, I would have backed up and pulled off but there were 3 cars behind me at this point. So finally the cashier says that she is ready for my order I give the order for some chicken tenders five piece, and she said that it would be a 10 minute wait since they have to make more. So I then ask for the two piece white meat meal and tell her my sides and she says, that it'll be 10 minutes on the fries, so I said give me rice and beans, no rice and beans. So i just say I'll take mashed potatoes she gets an attitude (more than what she already had). I finally drive up to the window to pay, the cashier doesn't say hi or anything, is rude says the price, I give her my card to pay she snatches my card. Then runs my card and then gives me my food. I drive off and get to my office there are no eating utensils no jam for the biscuit and shortly after I ate, I started to feel awful. Come to find out I get food poisoning again. For the unprofessionalism and straight rudeness and then to get food poisoining again, I will never eat there again. | |
| mr. creativsoulz | 12/1/11 |
| the popeyes in irvington nj! 3 seperate situations (3 strikes your out) the first bad experience was in the drive threw... waited for 14 minute to get cold food and the wrong order!. service was horrible! customer service non exsistant! next was inside... bad customer service wrong food distracted unattentive cashiers even gave me the wrong change... i gave the young lady a 10 dollar bill my food came to 7 and some change she gave me back 17 dollars and some change back... wtf! i was confused... but i felt copinsated for the bafoonery! last but not least.... on 11/30/2011i i was there and the young lady that was supposed to be on the register was outside hugging her boy friend as me and another older woman stood there everyone else ignored us as if we were invisible the other register was being occupied by a yound man named hassan who was bust entertaining 2 young women (who wern't ordering) they were all playing and horsing around on the fron line and in the back... finally the young lady on the 3rd register finished with her customer ask who was next... i asked the young man if he were working or playing... he replied oh my bad i thought yall was together! and at that time the young lady (from outside) reapeared and ask me whats up? i ordered my food 5 wings 9 peice nugget 3 biscutes payed waited 8 minutes for my order with no explanation... got to my car checked my food.... had 3 piece chicken strips.. with fries and a biscute 2 legs and a breast! wtf! i went back in waited 8 more minutes for the correction! popeyes of irvington... im done! | |
| Tracy | 12/1/11 |
| I've visited your Popeyes twice in Shreveport LA at the Pines road location. Both times I had a bad experience. The first visit they were out of napkins and the tables and floor had not been cleaned. I had to wait over 20 mins for my order which was probably due to the employees behind the counter flirting with a few customers. When I got home they had forgotten to add a biscuit and sauce. The second visit was on November 18. Again the floors and tables were filthy. I wanted that famous ice tea but they were out at the moment and were in the processing of making more. When I got my order I checked the bag before leaving the restaurant and no sauce or biscuit plus the fried shrimp were cold. I will never eat at this restaurant again. Guess its back to KFC, Hate that cuz I was borned, raised and still live in Louisiana. | |
| AL TORTORICH | 11/22/11 |
| I have been to the popeyes chicken in kenner,la. (the corner of west esplanade and williams blvd) many times. Every time there seems to be problems. Order a two pc all white and I receive dark. Order a three pc and recieved a two pc. I went in there for the last time ,placed an order (two pc all white spicy/w mash potatoes). I was told that it will be a while. I said I can wait ,but asked very nicely how long will it take. She said a half hour. I said why so long. She came back with ,“ WE ONLY DROPPING DARK MEAT NOW ". I said thank you and walked out. The problem with this is having incompetent management hiring incompetent help . | |
| Bailey | 11/19/11 |
| Well at least I know I am not the only one with problem with popeyes, from reading other complaints. I rarely go to the popeyes at Reisterstown Plaza in Baltimore, Md because their service sucks. I will admit, there are some good employees but its to much of a hit and miss to make me want to go their on regular basis. 1. having to wait so long in a line. Its usually 1 girl/boy behind the register, while the others are running round doing lil things that can wait when you have more than 10 ppl in 1 line waiting to be served. 2. they are always out of something. Sad thing its the beginning of the week. How do you be out of something that fast if its suppose to last for week. Manager needs to learn how to order things for his store. I have walked out and went to Kentucky so many times, there is Kentucky 2minutes away. They are basicly pushing ppl there. 3. There is always a 10 to 20min wait for something. Since Popeyes advertise Crawfish Ettoufee, I have yet to get any. First week they had it, young lady tells me they don't have sauce for it. But come back Fri and they will. Came back Fri, they didn't. Came back Monday, they didn't. They didn't even have crawfish. Another time, waited 12mins in line (their was only 7 customers in the store, majority already placed their order. So their was only 2 ppl in front of me. There was no one behind me. Waited 12 mins and ended up being 6 ppl behind me. One girl behind the register, another girl getting registers orders and other girls hiding round near the sink. Another girl decides to fill cup holders, while the line steadily gets longer). Finally get to the register to be told they are out of crawfish and just looked at me. All they was worried bout was getting the store ready to close, it was 8pm, and they rushing round prepping instead of getting orders. It just seems like its just getting worst and worst. The only way popeyes can draw me into their stores is for the crawfish(its good). But since it seems I can't get that anymore, their really is no reason for me to go their to wait and order stuff that they don't carry. | |
| adrian michaels | 11/20/11 |
| my rating is based solely on one person at the popeyes rest. located in; Fall River, Ma. Her name is Melisa and she is supposed to be the store manager, store 10980. This person is going to run your business to the ground. I've been a loyal customer of this particular store since it opened a couple years ago and I cant believe how awful this girl is, and shes a manager? Shes rude to the customers and also to the employees, she talks with the- your beneath me attitude. She constantly asks her subordinates how to do everything. I dont understand WHY someone would put this very young person in charge of an already good running establishment. I found myself asking one of the other girls ( whom is great at her job- sheila ) when is the managers day off, so I can go to the resturant when she isnt working. This is the reason why I'm now writing this! If I am this upset with this girl-melisa- how many other people feel as I do, but just dont speak up. I like popeyes chicken and I can do without watching this persons theatrics. Someone needs to pay attention to this store! | |
| Jennifer T. | 11/17/11 |
| I visited Popeyes store #35 in St. Louis this week. The girls behind the counter were too busy talking to each other to pay attention to what they were doing. They had my debit card behind the counter so long that I thought I had lost it. We drove home (5 hours away) and I just happened to check my bank account and I had be charged $56.07 for chicken for our order of 18.69 (that's three times). We called the store which was no help at all and they gave us the telephone number of their "store manager" who had a voice mail box that was full. We then contacted the guest relations number who couldn't help us either because they just take complaints. We've now been dealing with this for two days and still haven't been refunded our money. I wouldn't recommend or use this restaurant ever again. It's sad that a business doesn't provide customer service to the people who keep them employed. | |
| ncarrizales55@comcast.net | 10/27/11 |
| I went to store number 2659. in Houston, Tx. I ordered two eight piece mix orders mild chicken. I was told to pull around for five minutes so they could fry some mild as t.hey did not have any,after about eight minutes my order came.When I got home they had given me two orders of cold spicy chicken this is the second time. When I called to complain.The general manager Mrs Sandy Guiton, said I had to drive back, waste my gas and time and bring back the chicken. If this is your policy of punishing your customers for the stores mistakes,consider changing it, store credit should be offered for all store mistakes. I can understand if it was my mistake but this has happened to me before.Customers should not have to drive all the way back.A little kindness and courtesy from the employees will go along way I had to throw both orders away lost my time and money.Why not a little credit?Keep the customer from having to go to churchs,orKentucky fried or where ever else. This store is always running on automatic have somone talk to these people before you lose all your customers. | |
| Marlon Clemons | 10/25/11 |
| I'm a 20 year old male and Ive been working fast-food for five years now. I recently got employed at Popeyes in Alton Illinois two months ago. When I started work everything was awesome about the job so I thought.I was working mornings, I was also getting a lot of hours, everything was good. Then my GM started making me close the store down besides open. So I said okay I didn't have no problem with closing down the store money is money. So the very first night that I closed down the store by myself; i quite didn't make the time allotted to close down the store. And I know that because when I finally got done with all my work and went to go clock out for the day it had already been done. SO I asked her (the shift-leader at the time) how long I had been clocked out. She told me I had been clocked out for an hour at least. And I just stopped and gave her this look like REALLY? you really going clock me out without me knowing and my permission. But I didn't say anything I worked like that for three months then one day she did it again. And I told her if you do it again whatever work I got left to do you are going to do it And I'm going home. Well the next time I worked with her I guess she didn't believe me and she did it again and I left her with all my work. The next time I was scheduled to work they gave me a write up for what I did. So I said to myself forget it I quit. So i started working for a little bit then I just clocked out and left. But now that I'm gone now, now I can say don't eat at that popeyes in particular cause that job didn't HAVE NO HOT WATER for the employees to wash there hands. The General Manager makes her employees use BAD DISCOLORED CHICKEN. I mean chicken soo bad that we the cooks would almost throw up because the smell was so pungent and we had to batter them up and serve it to the people which is you guys. There's no HOT WATER to do the dishes that the chicken sits in to be ready to be prepared... NO HOT WATER AT ALL not even in the restrooms how sad is that. And still till this day that general manager is still working people off the clock. Using bad discolored chicken and is not caring whether the water is cold warm or hot. | |
| grace lescelius | 10/25/11 |
| I can read the comments ahead of mine, and I can tell that Popeyes is in trouble. But here goes anyway. La Plata, MD has the best, most outstanding Popeyes anyone could hope for. It sets a high standard for the rest of your stores to live up to. Went to Popeyes in Fredericksburg, VA recently, and the grease must have been old. Need I say more? Went to the Popeyes in Garrisonville, VA today and the husband got a piece of chicken not done, took it back and the mideast guy, probably the manager, looked at me like I was from another planet, and motioned in some kind of sign language for the young guy standing next to him to get another piece of chicken. Zero percent customer service. What a brush off he gave me. And the chicken filets looked good, so I tried the 5 piece. Absolutely no taste at all. No salt, no seasoning, no nothing. And I have diarrhea this evening which tells me some SOB didn't wash their damned hands! And my stomach is pitching and rolling like I'm aboard a ship as I type! No doubt in my mind that if this keeps up, and it is throughout the United States, Popeyes will be filing a Chapter 7 or 11 bankruptcy before long. | |
| Kemberly P. | 10/21/11 |
| So, i went to the pop eyes on cedar and Shaw..in Fresno ca....horrible service...even the manger...she was so rude...i will never ever want to go visit pop eyes again...i wouldn't recommend anyone to go the pop eyes on cedar and Shaw ..... i ordered chicken strips and they gave me chicken strips without sauce....i asked the manager for sauce...she responded very rudely and basically threw the sauce at me...so i just left the food on the counter and walked off.....ughh never going there because of the managers attitude... | |
| L. M. Nichols | 10/20/11 |
| On 10/5/2011 my husband and I visited this Popeye's location for a quick bite to eat on our way out of town. Once we placed our order at the drive thru speaker, we drove around to pay for our order. We noticed that there were four (4) cars parked in front of us waiting to receive the orders. We had been waiting so long that I asked the drive thru cashier what was the delay about. She stated that there was no chicken ready and she was waiting for it to cook. We waited about another 6 minutes at the drive thru window. I then noticed a gentleman come out of the restaurant. I asked him if he was the manager. He stated "Yes, I'm the area manager". I asked him if he realized that there were 5 cars (us and 4 others) waiting for food. This area manager looked at me and made a heavy sighing sound as if I was bothering him with my question. I found out from the cashier that his name was Eric Lawrence. Mr. Lawrence made an abrupt turn and went back into the restaurant. I was so angry that he, first, was about to go home when he had five cars of customers waiting for food and, second, he had an attitude when I asked why the wait was so long. I then asked the cashier for a refund and we left. I have never been so angry at the attitude of someone who is supposed to be setting the example. I would hate to encounter the employees who are being supervised by Mr. Lawrence. His attitude has made us very, very hesitant about visiting another Popeyes. | |
| Ex Popeyes' Customer | 10/18/11 |
| I say SCREW Popeyes and lets just cook our own Chicken for 30 days. Let management know the real power is in the purse strings, after a noticeable decline in sales maybe Popeyes management will think again about improving customer service. | |
| Monica | 10/18/11 |
| I went to a Popeyes on Dorchester rd in north charleston, sc. Ordered from drive thru, the young lady taking was not professional. I had to repeat my order for her which is fine but the "what did you say??" was rude and like I said before unprofessional. I proceeded to the window where I didn't a "hi", "hey", how are you doing today.. I didn't get my total repeated to me. I gave her my card she gave me my food and then not even a "Thank you", "Come back and see us" NOTHING. The window shut and I was on my way. She didn't even say anything when she gave me my food. Then when I get home it was original instead of spicy. I guess you get the picture that I wasn't satisfied, hope things get better for that location. Thanks for your time. | |
| Albert L. | 10/16/11 |
| Let me start by saying I love popeys chicken but my experience at this restaurant has left a bad taste in my mouth. I visited your store at 8132 Las Vegas Blvd S, Las Vegas NV. Store #5719 I visited this stores drive thru on Friday October 14th at 7:59 pm order #318 according to the receipt. I ordered the new dippin chicken combo with a coke, a side of red beans and rice, and a spicy chicken wrap. I live a mile away from the store and here is what I find. 1. No sauce for dippin chicken and its cold 2. No ketchup for fries and also cold 3. No utensils for red beans and rice and luke warm 4. No napkins for chicken 5. No butter or honey for the biscuit I called the store numerous times and received no answered for about 45 minutes. When I spoke to a manager and told her my problem she stated "It is not our fault that is not part of our job. You are supposed to ask for these items." I told her that I had worked many food restaurants and that is just part of guest relations. Some companies have standards of how many of these items go with the order or at best ask the guest if they need any of these items. She said again that it is not their job. I asked to speak to her boss and she said her boss would be in on Saturday morning. She never offered to replace the order on the next visit or to even refund if I returned. I really did not want to drive again with the price of gas. I returned on the store to see the Manager Martha on Saturday afternoon. This is where my problems really start. I have never been so embarrassed in all my life. I returned 50% of the food including the drink. The meal was so unsatisfying that I could not eat it. Martha should not be a Manager. She proceeded to tell me that it is not their job to ask. And how are they supposed to know if I like ketchup or sauce for the chicken. She proceeded to accuse me of trying to get a free meal. Other customers were waiting for their orders. She told me to take my business somewhere else. She refused to hear anything I had to say and told me to get out of her store. I asked her to call her District manager and she refused. Again told me to get out. She said if I have a complaint to call the customer service number. I asked her for that number and again she refused. She said "The number is on the window in drive thru get it yourself." I told her I would not leave without the number. Finally another employee who was talking to Martha brought me an 800 number which was not even the customer service number. I tried to call and got another company. I again had to ask for the number to which Martha Refused. I finally got the employee to give me the correct number. I also called another popeyes store and spoke to their store manager. He stated that Ketchup, honey, butter, Napkins and The double dipping sauce were standard items included with that Order. He said he would email the area manager with my name and number. I have tried numerous times to reach a district manager through the customer service line. I feel Martha Is rude and thinks she is untouchable. She yelled at me and accused me of trying to get a free meal. Needless to say that I did go to another fast food establishment to get a meal the same night that I ordered the Unsatisfying chicken meal. If I was trying for a free meal I would not have went out and made another purchase. I hope that this letter gets to corporate headquarters. I would like to go back to popeyes with a district manager and receive a verbal apology from Martha. In my opinion as a former restaurant manager, Martha should not be fired but should be disciplined and get a final warning. She should also be relieved of restaurant general manager position. In this day of high Unemployment I am sympathetic, but I am not being paid to do her job. I should not have to ask for items that should be included in my order. I have spoken to other neighbors who have also had problems with orders at this store and were also unhappy with Martha. I definitely will tell friends and neighbors not to frequent this store until there are some changes. I would be happy driving 5 miles to popeyes on Rainbow blvd where I am treated with respect and I have never had to do their job to get items that should be included. | |
| Suzanne Grant | 10/14/11 |
| I live in Louisville Kentucky and recently I went to your resturant on Dixie Hwy for the Dippin Chicken special. I had seen the ads and thought it would be a good Sunday dinner. My friend and I got there about 12:30 for dinner and they had no Dippin Chicken, no Rippin Dippin Chicken, and no Chicken Tenders available. Mind you this location does not even open until 11:00. I was very disappointed and the service was very poor also. It was hardly an expierence I am likely to repeat again. I might however reconsider trying your establisment again if some free coupons could be provided to do so. I would like to think not all your stores are like this one is. Sincerely Suzanne Grant | |
| Artie Fleganhimer | 10/14/11 |
| You have the best chiken n biscuits. I moved to a town in PA NW of Pittsburgh and only 2 fast food rest. there was a KFC in a newer building which did a great business. there was always a crowd. recently it closed it's doors. I Feel that this would be a GR8 location and francise opportunity for someone, esp Popeyes. PLEASE WE ARE HUNGRY FOR CHICKEN, someone take notice and make alot of money. I would, but short on cash | |
| Kelly | 10/9/11 |
| I went into the Popeyes in Florence, Ky and asked for something that I had been seeing on TV. It was the chicken strips with the cajun dipping sauce. The girl behind the counter said, "We don't carry that here". I said what do you mean you don't carry that here and she said, Yeah, we don't carry anything they show on tv. I work in customer service my self and that was the worst crock of bull I have ever heard. How can you advertise something on tv and then not carry it. I understand that there are alot of Popeyes around so if you are going to advertise something on tv, at least make sure your ad is for the location you are showing it for. | |
| | 10/9/11 |
| I have been craving mashed potatoes from popeyes for literally 2 weeks now. I finally talk my mom into getting some popeyes for lunch. I drive 15 minutes away to satisfy this craving. I order my food and the order taker was very nice. I get to the drive thru window and the lady was rushing me, I asked for more sauce and she just walked away from the window. They forgot both my drinks and since she was rushing me I did not even realize so I had to go back through to get my drinks. Then she reassures me that all my food was in the bag. I get home I am missing my large mashed potatoe, the one thing that I was craving the most. I was so irritated, I picked up the phone and called several times. The first two times a young girl answered and was screaming in the phone and hung up and the same happened for the second and third time. At this point I did not even want popeyes anymore, I just want my money back so I could go to KFC and get a delicious mashed potatoe bowl. Well mom saw the hate in my eyes and she called and the same thing happened to her, they answered screamed and hung up. What kind of workplace is this. I am a manager in a fast food place and I will not have my employees working there much longer after that. This was totally unacceptable and I had much higher expectations. I will no longer drive 15 minutes to go to this popeyes. If I ever decided to return to popeyes I will be driving 30 minutes away to get treated like a real customer. | |
| Denise | 10/2/11 |
| First off it too your employees 20 minutes to fill our order: oct 2. 2011 from 1235-1255- please check the cameras to verify this. There were three customers in the facility, we initially went throughout the drive through. Then we has to go in. No one came out to tell us what was going on after 10 minutes if waiting. There were two girls on the lobby wi were friends of one of the employees, so the employee helped them and converse the whole time. There was another woman waiting on the bench for her order. I spoke to, according to his name tag "Paul the boss" and he never informed the female employee that I was waiting in the lobby, so she took my order out to my car. Never again will I eat that that ghetto establishment! | |
| Rhenia | 9/29/11 |
| I went to popeyes hoping to try their new dipping chicken as I have seen the commericals on tv. I went in excited try it..Well as I got to put in my order the cashier said we don't have them, I was very surprised by this so I asked when he didnt know I spoke spanish and the manager just didnt want to sell them cause they were in the middle of a lunch rush, which I understood and I didnt want to leave empty handed and hungry I ordered the popcorn chicken with sweet and sour well I got bar b que instead.. dont make commericals if you arent going to serve the product store 5454 | |
| OBNER SANTIAGO | 9/27/11 |
| I AM A 20 YEAR CUSTOMER AND LOVE YOUR MENU I HAVE LIVED IN THE STATES AN NOW LIVE IN PUERTO RICO I LOVE YOUR BISQUIT WICH THAY DON'T SELL IN P.R WY .I WAS GIVING A HONNY BREAD SOMETHING FOR A BISQUIT IN MY MEAL,I ASK THE MANEGER WY NO BISQUIT AND TOLD ME THATS WHAT WE HAVE WHAT YOU SE IS WHAT YOU GET.THIS WAS IN CAROLINA P.R WHAT A SHAME!.I MISSSSS THOUS BISQUITS. ATT. MR SANTIAGO OBNER24@GMAIL.COM | |
| rick henson | 9/27/11 |
| When I saw them (Popeyes) break ground in Burleson Texas, is was very excited because they have a great product. I do think they are high in price and have very small portions, but I still go because it is a vood product. However, after my fith try at our Burleson location we quit going do to the poor service. Two times in a row me and my wife went there and could not get waited on. The employees in the back just looked up at us like we were bothering them. After about 10 min we took the hint and walked out. I was afraid if we insisted on making us food they might spit in it. We were the only people there at lunch time and I started to see why. We gave them another try about 5 months later, and the exact same thing happened. I told my wife there is no way they can stay in business like this. Sure enuff about 8 months later they closed the store. Really a shame to let yourself go out of business behind poor managment because the product was good if you could get your hands on it. I would love to know if this was a company owned store or a franchise. | |
| Melissa Andrade | 9/23/11 |
| To Whom This May Concern I'm Melissa Andrade & I Stopped at Popeyes Right On Bladensburg Rd DC Store Number 3230. I Am Highly Upset Not With the Service The Employee's Offer Because They are Always Really Nice to Me and Others That Come Buy Popeyes Chicken. The Manager By The Name Of Lorenzo Is Who I Have a Problem With. He Is Very Rude He Treats His Employee Very Unfairly. The Other Day He yelled at An Employee right In front Of Many People. Also I Gone Through The Drive Thru during the evening and every one of the employees I encounter is alone Trying their Best to Stay Under 2 mins In Serving Food But How Can they When they are By themselves working the drive thru, This Guy Lorenzo is always Just Standing There offering no help at all just screaming & I feel that is unfair. I Don't Plan On Returning to This Popeyes Because Of The Management. Words of recommendation I would suggest a change in managent. | |
| Mr. Atwell | 9/22/11 |
| I went to Popeyes in Atlanta on 09/22/2011 Located at 4555 Roswell Road Atlanta, GA 30342 US, The store stays open open until Midnight I went about 10:45pm, I ask for a Number 9 (9 piece Nugget Meal). The cashier came back Immed with (We aint got no nuggets) I was like WOW!!!. They didn`t try to get me to order nothing else, They didn`t want my business nor did they try to keep my business. After a few seconds I drove off while they were standing there laughing i was hoping they would have some kind of custormer recovery but they didn`t. That suprise me because there Corperate Office is located right up the street at Popeyes Corporate Office & Headquarters located at 5555 Glenridge Connector NE Ste. 300 in Atlanta, GA 30342. Then i went right up the street to Wendy`s located at 6240 ROSWELL RD NEATLANTA, GA 30328 US. and there service were spectacular. I accidently drove off from the drive thru and left my card, The Manager ran out the other door and cuaght up with me just to give me my card back...I was so Thankfull. Why do i have to go across the bridge to get good service. POPEYE`s didn`t even try to keep my business they just let me drove off....So from now on none of my employees will visit Popeye`s or will we have there food at our company events | |
| fred howard | 8/10/11 |
| i stopped at popeyes at 6085 stage road batlette tn. on aug. 9th. and ordered the butterfly shrip dinner. i got a totol 4 shrip that were uneatable. you could not tell if there was a shrip in the middle of the dried out cruat. i have always liked the food at your your business but with this order and the last of chicken not cook, it was bloody,i'm sure you have got other conplaining also. | |
| H L Y | 8/12/11 |
| POPEYES HAS THE WORST CUSTOMER SERCICE/ NO ONE CARE ABOUT THERE CUSTMER. NEVER HEAR BACK FROM THER CUSTOMER SERVICE DEPTMENT. | |
| Howard Lam | 8/15/11 |
| I paid for a meal in Fulton Street New York and left standing there for 10 minutes and the Indian woman at the counter said "I thought you left and gave the chicken to someone else" and the entire time I was standing 2 feet in front of her. She said I need to wait another 10 minutes before she'll give me the chicken. I left and will never go back again. The sad thing is I really like the chicken. | |
| Wilonda t | 8/15/11 |
| I work at popeyes in mount prospect il on 1790 w algonquin rd. Its horrible they have a guy named corneal who didnt get trained and dos not know anything and stals from th register..He hits on me andhe has a wife plus he sells drugs to minors and he didnt get a proper inerview either. the manager stays on facebook all day talking to young girls and gives out checks early and talks on the phone all the employees are always high as hell. someone needs to check thisplace out. hurry. the new guy coneal is nt fit AND DISRESPECTFUL | |
| angryconsumer | 8/27/11 |
| I have been taking my family to eat here in this Popeyes but recently they have been messing up my orders and the person taking orders is not familiar with the special they are offering. Anyways, my order did not come with what I want so I had to order another item which the drive through cashier that was giving the orders gave me the gravy almost empty. At that moment I got upset because not only they messed up my order, he/she closed the sliding door on me, so won't ask for more things. Well, he/she thinks i won't check my gravy but something tells me to check it and I did. Well, he/she noticed that I was still waiting so, she opened the sliding and I asked for the manager (her name is Ashlyn). She sticks out her head at the drive through window telling me technically the gravy is supposed to be half way empty because that is the standard way of filling it up. I had purchased another gravy and it is full and now you are telling me that this is the standard and she is sorry they should not be filling it up to the top. I said how do customers know that is the standard way , I said obviously you guys are not doing your job and that I will bring this attention to corporate which I am about do. As I was, driving away the unprofessional drive through cashier said "take your food and it " in a teasing kind of voice. My advice to you, is to please hire professional people to work for your company. | |
| Popeyes Employee | 8/30/11 |
| *********DRIVE THRU***** I work at Popeye's in Texas. Most of y'all[customers] complain about the rudeness; as if y'all are being rushed out of the drive thru. Well as soon as y'all pull to the menu my clock starts (which has to stay lower than 180 seconds or else we get an ear-full by: co-workers,managers,supervisors) Well like always I say "Welcome to Popeye's may i take your order?",sometimes y'all don't even respond,or say "give me a second" (and at times take more than 200 seconds to figure out what y'all want;and already I'm getting yelled at by my manger to get y'all out ASAP)Then (this is really annoying)after telling yall your total through the speaker, ya'll don't even have the money ready!Hand me a card that you know will decline! Try to give me fake money!Hand me a bunch of coins!(yall thinking I'm not going to count it!)or even tell me "Oh i forgot my wallet" Then ya'll try to order more food while I already have a line of cars behind. But yeah "The Customer is Always Right" so my managers and supervisors blame me for being so slow. I then close the drive thru window and look at my clock..but its still moving,the customer has not left yet! He is now checking his order with other customers behind him waiting and probably already annoyed.By the time they leave my time is at 589. | |
| Jaclyn Hadley | 8/31/11 |
| I went to the popeyes in orlando florida on orange blossom trail and parramore ave. I ordered a two piece combo all white meat, which cost extra and I was served a fried chicken neck. Is that customary or considered white meat? I think that was absolutely discusting. Popeyes used to be my favorite chicken, now I'm nauseous when I think about it. I hope changes are made and no one else is served something like that ever again. I just threw it away and left. I'm very disappointed:( | |
| David | 9/14/11 |
| To popeyes I had yesterday popeyes at Camden it discuss me from popeyes chicken, I will never buy my chicken from popeyes anymore. | |
| Edward Shivers | 9/14/11 |
| After stopping at your brand new store in Maple Shade ,NJ to buy just 4 pcs of chicken.I ran into a problem. I ordered 4 pcs and asked the price. I was given the price of a 4 piece meal including beverage.I then said that I only wanted the 4 pcs and that was all. I asked again what the price was and once more I was told the price of a complete meal. This time another employee ,whom I assumed was the manager asked me if he could help me. I told him the same thing. I only want 4 pcs of chicken and I asked him the price. This time he told me that I had to buy the chicken and biscuits but not the beverage and was given a price of only 50 cents less than the price of the entire meal. Raising my voice a little, I asked if I could just get 4 pcs of chicken and he said that your company just doesn't sell it that way. Angrily, I left and went to KFC.I have written to the corporate headquarters 3 times and have yet to receive any reply from them at all. | |
| concern coustomer | 9/15/11 |
| Sir ; I don't know who selectes your employees and manager , we stopped to dine in ,but the volgur lanuage by the manager and employees , was way to loud that it echoed all over the resturant,the other 5 guess couldn't wait to leave. the location was Kingsville Texas 14 th street 78363 | |
| ed skaggs | 9/7/11 |
| the new popeye's at open in maryville,cal(store #11147, manager name sunny singh), is disgracing the POPEYE'S CHICKEN name. went in there tree times in one month, for their ripin and diping chicken. all three times they were out. and this is at lunch time. the manager gave me a look like to f---ing bad, and did not care. will never eat at popeye's in maryville,cal till they replace the managers | |
| Jackson Teller | 8/25/11 |
| I commend Popeye's for having to put up with these dumb asses. Most of them can't put a sentence together, and few of them can spell. I say keep doing what you're doing, Popeye's, and maybe the pond scum will go away. | |
| Angela G | 7/8/11 |
| I am an employee at popeyes in Haslet Texas store #4687 and my general manager Monica Monroy has been EXTREMELY DISRESPECTFUL to me. I was supposed to be suspended for only a week, but no I have been sitting at home without a job for at least two weeks. my first write up, I walked out from work because she was very aggravated and said to go on break 20 minutes after I came to work. She said not to come back until I fix my problem with another worker. Me and the other worker didn't have any problems. She did this to another employee a week before she did the same to me. He wasn't suspended but she suspended me. She also tells all the employees to call the 1-800-POPEYES number every month and give our store a good rating. This is the customers job, not the employees job. Today, I walked in to get my paycheck and they were busy. So I waited until all the customers were taken care of and I has standing a distance away and the manager walked into her office, took my paycheck and threw it at me. Shebsaid here's your paycheck and she walked to the back of the kitchen. Please email me at agamdysey@live.com I'd really appreciate it! | |
| Peggy Salerno | 7/9/11 |
| July 9, 2011, Saturday around 8:00 pm. I love Popeye's chicken until today. I went to the Round Lake Beach Popeyes for dinner tonight, July 9, 2011. I placed my order, the total was $29.00. I had 3 twentys and a single, I gave the cashier, John, $40. He gave me $1 back and I told him I gave him $40, where my $10? John told me no, you only gave me $30. He told me to move up to the door. The girl who brought me my meal went for the manager. John the manager, told me he had to count the drawer and I gave him my number to call. I got home and called, a woman answered the phone and said she would call me right back after she finds out what happened. John, the manager, called be back and said the drawer was $3 short and there was nothing he could do for me. With this attitude, I will never eat at Popeye's again. I can't afford it. What can I do about my $10? Why would I lie about $10?? I could see someone maybe lying and say they gave $100, but I gave two twenty dollar bills, I did not have any $10s!!! I am very upset and plan on boycotting Popeye's Chicken unless something is done about it. | |
| Denise | 7/12/11 |
| Council Bluffs Ia store....I am a restaraunt manager and been in the business for 28 years. I decided to go to Popeyes because I heard they had great cajun potatoes and gravy. I ordered the 3 piece chicken strips, mashed potatoes & gravy (the meal only comes with 1 side and a soda)so I ordered beans & rice also. For $10, I recieve 3, 2 inch long pieces of chicken that was about 1/4" thick. The potatoes were literally a small ice cream scoop with approx. a tablespoon of gravy. I asked for more gravy and they said that I would have to pay extra. The rice & beans were the same way. For $10 I can get quite a bit more food at a sit down restaraunt. To say the least I was shocked when I opened that box and seen the chicken strips. Very over priced. I will not patronize Popeyes again. delrae61@yahoo.com | |
| Bridgette | 7/18/11 |
| We went to popeyes in Anchorage Alaska on 7/18/11, we go there maybe once a week but we won't be going back. Over the last couple months service has come to really be crappy, but my last visit was the final straw. I won't be going back It was ridiculous to find a woman sleeping at a table, drink area was sticky, we waited 30 minutes for our meal, but the kicker was when I asked for a to go box I was told they was out of to go boxes, I'm standing there looking at to go boxes, not to mention there was boxes being used for the drive through she handed me a bag, I took it and my chicken and okra barely fit the bag, but as I realized I spent almost 25.00 dollars I was not going to be lied to about something as simple as a box. So I went back up and once again asked for a box. The manger was running the register when the same girl told me again there was no more boxes, I asked her what she had in her hand, she said "a box" I said well thats exactly what I need. She just staired me down and said it was needed for to go orders. At this point I am starting to feel my ears burn and this is usually not good. So I told her "I have a ideal let's pretend I have a to go order" The whole time the manager is hearing all this but not even looking my way. The girl with a nasty attitude grabs a box and slings it at me across the counter it slides off on to the floor other customers at this time is getting upset to at how I am being treated, I pick up the box and decide to walk away when I get to the table and open the box, I realize it's a used broken box, there was crumbs in the box and grease stains, where the box is glued was broke. I went back to the counter showed them the box and said why are you being like you are to a paying customer? At this point I was told to leave or they would call the police on me, I had to leave at this point because my blood was boiling and I did not want my kids to hear what I was on the verge of saying. One thing is for sure I will never go back to that popeyes. The way I was treated was out of line and the manager has no business being a manager! | |
| DARNELL SMALLLS HELP FIGHT CORPORATE BULLIES | 7/21/11 |
| ATTENTION I’m contacting you in referance to a real estate matter i presently am asking your assistance with.Some years ago the Target corp left Stone Mountain ga., for whatever there reasons where and now sits a empty property for several years( 2055 W PARK PLACE BLVD STONE MOUNTAIN, GA 30087 )The intense greed of the higher elects,would rather it sit and become an eyesore memory of what was,But i have a plan that would suit this property so well.I first ask that you respect these ideas as my own,you see i personally am on a campaign to raise the six million it takes to buy and open this property to serve several issues.My first Issue is to implement a super group home for displaced teens and teen parents,with a staff that specializes in helping train these young people become productive citizens,as well as train teen mothers and fathers about being mothers and fathers,I also have plans to include a teen center specializing in training for adulthood,where all teens can come and get direction for there lives,there will also be a teen recreation center for teens to come and enjoy themselves with video games and all other things that teens enjoy (somewhere on my journey i’ll take a survey).But things like a concert hall with shows of all genres will be on the list. I have plans to include a 24 hour nursery for working parents!As well as a functioning senior center with activities of all kinds for seniors to get out of the house to enjoy,i even have a plan where they can be picked up and bought back home.Lastly i want to implement a adult center (id required )where mothers can do the things they enjoy while the kids enjoy the next environment (i’ll also do the research to find mothers top pleasures)there will be a place for fathers too,where they can enjoy the guilty pleasures of things like seasonal adult play station tournaments as well as alot of other well researched activities. I’m basicly putting together a home away from home environment that families can enjoy together,and those without can always feel family love instead of where the state moves them every 30 days (this is also a tactic i feel will lower crime rates and bring a sense of old school happinesss to my community)So i’m asking you to be a sponsor for me in this venture through this legal loophole of greed and selfishness,i’m asking you to stand behind me in these uncommon grounds people like yourself have made it through,i’m asking you to act as a sponsor,in obtaining the 6 million needed and i’m also asking you to sponsor this center with things it may need that your company specalizes in so your name will forever be a part of this home away from home.well after the accountant says we’ve finally payed your company back thanks for your time and interest . Darnell Smalls C.E.O | |
| charles bessler | 7/26/11 |
| hey this is not a customer complaint this is an ex-employee complaint i have been let go from one of your stores at belton missouri location .I was new to the store and wasnt working that many hours but on my day i was suppose to work it took the manager twenty minutes to come to the door when she finally let me in she asked who i was i told her i was told that the position i worked had been done and she didnt need me the next day same thing happened.That weekend i came in for what i thought was employee meeting came to find out it had been changed to the day before. The manager did not inform me of the change the following week checked in and asst. manager Beth informed me that i was no longer on the work schecdule when i asked y she said she did not know .When i came to pick up my last paycheck from the store the store manager was there she never told me why i was let go .But this is not why i am writting to u it is the facte i have been out of work for five weeks and not receiveing my unemployment benefits because of the management not informing of my status with popeye's to the unemployment office.If this matter is not taken care of swiftly the next person that will be contacting u will be my brother's lawyer and i assure you a few thousand dollars is nothing compared to six figures for negelgence and pain and suffering when u r sued.I dont want it to come to that just want this matter taken care of. Thank you Charles Bessler ex-employee | |
| Monica Willis | 8/3/11 |
| Let me first say that I grew up on popeyes chicken and it is always wonderful when they have it in the store and not sold out which they are most of the time. Last night I went to get some chicken and some cajun rice. I got home and started eating my food well in the rice was this piece of glass. I called the store 5 times before someone answered and the guy that answered the phone was clueless. I stated to him what I found in my food and he said well I don't know how that could have happened because we don’t deal with glass, maybe it was from the distributor, so he proceeded to ask did I want to come back to get some more food, I said no because they did not know where the first piece of glass came from. I asked who else could I talk to he said that I could call back and talk to the store manager in the morning, so I said ok. I will be calling as soon as I think someone will answer. | |
| Tiffany Vlach | 7/28/11 |
| Food is great BUT I want to know WHAT THE HECK HAPPENED TO THE SPICY SAUCE THAT CAME ON THE POBOYS!!!!!!!!!!!!!!!!It just doesn't taste the same with MAYO smothered on it me and my Husband actually stopped eating there because they no longer have the sauce I've googled and researched and asked at the pensacola fl Popeye's and they could not even answer my question so someone please tell me!Its very disappointing! | |
| John Cunningham 6026 Canada Dr. Pasadena, Tx 77505 | 7/29/11 |
| My Husband and I were at the popeyes in Pairland Tx store 2945 It was the cleanest Popeyes that I have ever been in, and the Asst. Manger Cheryl Hayes and her staft were so friendly . They keep checking to see if the food was cooked to our liking . The cook even came to our table to see if he could get us anything. When we were there three years ago it was not that clean. It was nice to have lunch in a clean and friendly place Store 2945 is a credit to the popeyes chain | |
| nayeli m | 8/2/11 |
| i went to popeyes on monday august 1st around 3:00pm as i pull up to the drive thru nobody answered me so i pulled up to the window and i encountered the worst customer service i have ever experience i dont complain about much but they crossed the line with this im not looking for no free chicken or anything i was just shocked with the rudeness i ordered my meal and paid with a credit card then realized i wanted two more side items and was going to be paying cash for it and the cashier her name was Eva said to me next time you have to come inside because your on my time!!!! i didnt say anything i was just in shock i asked the guy who handed me my food if she was the manager and he said no and i asked for her name.....NEVER EVER COMING HERE AGAINN...RUDEST PLACE EVERRRRRRR | |
| nayeli m | 8/2/11 |
| i was at the popeyes in Mount prospect 1790 West Algonquin Road in illinois worst experience ever food was great but poor customer service i was going to pay with my credit card then realized i needed something else and was going to pay cash the lady at the drive thru was extremely rude she said next time come inside because your on my time ....very rude and disrespectful i could understand if she was really busy and the drive thru was packed but there was nobody ..her name was eva by the way..never going here ever again!!!!!after this incident i called the store to speak to the manager and she seemed very uninterested in my complaint..eva defenetly needs to be replaced this is the worst customer experience i have ever encoutered..... | |
| Laquisha Jones | 8/2/11 |
| Hello, I am writing this complaint about the Popeyes in Brunswick Ga, store number 145. I rarely complain about popeyes because anytime we want chicken, we visit popeyes to get it. But I mst say this particular store Me and my sister visited was not satisfactory. The chicken was not cooked thoroughly, the out layer skin was indeed crunchy just like we like it but very soft to pull off but it had a whitish color to it, and the inside of the chicken was gooey and gutsy. I went to the counter to ask can the manager please have the chicken cooked a little longer, and she told me no but I can give you different pieces, so I just asked for my money back. I have never had a problem with popeyes chicken but this did not make any sense. Thanks for reading... Laquisha Jones | |
| HiHo | 7/5/11 |
| Your macaroni and cheese was terrible--watery sauce and no flavor--after a couple bites it went in the garbage. The corn on the cob was mushy. Enjoyed your chicken but doubt I would go back. | |
| jasmin johnson | 6/10/11 |
| first all work for popeyes.ois the worse job to ever work.the general manager sandra. she keeps an attitude. her family comes up there all the time if you request a day off. you never get it. if u have to be the wok at 5 . if you call off earlier enough in advance they writ.e you up or they suspend you for a whole week or they threaten to suspend you because you cant cover your shift. they threaten you if you called coporate will be fired. because if you go to the manager with a promblem they dicuss your promblem with all the other employees. after hours when you all done. they make you sit before everyone else get finish. they take there time on the clock. you be done at 1030 but you still have to wait. but some employees get to go after hours after they finish.but others if they do they get wrote up.they need to be fair. am not putting my real name because i might get fired.but i do feel if you call off at 8am and you cant cover and you dont have to be there to 5pm. you shouldnt have to get wrote up. this is the store in altamonte frances drive. its has to much favortism for thewomen. i feel if i request a day off i should be able to get it to. sandra always taking food out of the resturant. but we are not allow even if we pay for it. if she dont like you you get nothing. when the regional manager come in there. she never tell us anything. but when jb comes in there. she act like she been telling you the whole time. she dont have the skills to be a general manager. i want justice. i want fairness. they check you out before you get done in order for you to go and tell you that your job look good. i am talking about the managers. when you come in the next day you be wrote up. if you trying to get rid a person. you dont find write ups to write people up. you tell them to go | |
| Sydney White | 6/11/11 |
| Indianapolis, IN - Central Indianapolis- Does not have a Popeyes! The Franciese owners have screwed the hell up! Please help us or help me to buy them-- the same owner has all the popeyes closed down for months now! Please advise or suggest! Sydney White Indpls, IN srwince66@yahoo.com | |
| a. williams | 6/12/11 |
| Today june12,2011 i walked in popeyes on 1134 main st new iberia,la. I ordered 3 wings and red bean and rice. the lady at the register made a mistake and over charge me, so brought it to her attention. she didnt know how to fix it. she needed help, no one in there not even the manager (BERT VIATOR) CAME TO HELP HER.SO I ASKED IF SOMEONE WOULD HELP HER? THERE WERE 4 EMPLOYEE that looked at me, turn there heads and went back doing what they were doing, the manager never look up and he was right there. He fixed about 6 order before he came to help. The other customer looked at me and shook HER HEAD in DISGUS. It look to me that the employee were afraid to say anything maybe because they were afraid of loosing their job. People like that dont need to work with the public. BUT THE FOOD IS GOOD! | |
| Michelle Jones | 6/17/11 |
| Management at this Portsmouth, VA facility is and has always been the worst performance of any other restaurants that I have ever visited. I have been a customer service trainer for almost 6 years and the one thing that I notice when I have visited here is that customer service does not get trained. The managers speak to their staff and customers in an extremely disrespectful manner. My first poor experience should have kept me away but when I saw their was a different manager, I assumed he would be better but turned out to be worse than the one prior. Very uneducated managers on staff which may help cut costs on hiring qualified managers but at the risk of poor service is the reason there is never a line of customers at this facility. | |
| Daniel J. | 6/17/11 |
| I live in Atlantic City, New Jersey. I stopped by the Popeye's in our town and noticed it was closed! I thought it was just closed for the day. But now we're going on a couple of months and it is still closed. There is no sign on the window, stating if they're closed for good or if they're going to reopen! Maybe someone can answer this question for me ! Thank you! | |
| Marsha Brown | 5/23/11 |
| I visited the Kansas City Popeye's on 63rd & Troost today. Upon entrance into the facility I was choked by the horrific nausating smell which permeated the entire restaurant. I informed the lady taking orders that the smell was offensive and might need to be addressed. She smiled politely and said "yeah we get that a lot". REALLY, it will be my last visit to Popeyes at that location. The other store closer to my home is kept much cleaner, but the service is so slow who cares! Popeye's manager might want to re-visit their stores and their "Customer Service" policies. | |
| Robert | 6/2/11 |
| I live in Upland California and I'm a native of New Orleans, so I know what "Real Fried chicken is like!! It isn't Popeye's!!! First as with 99% of fast food franchises it's the help, the employees aren't their to give the customer a good product, they are their to pick up a paycheck, however small. So I never expect anything less. The store in Upland, is the typical fast food franchise. Fast food, tasteless ,unseasoned, and just plain dull. My advice, stay away from Popeye's . Oh I forgot about the Red Beans and Rice!! I grew up on this staple of New Orleans, Popeye's Red Beans and Rice is ok, just ok, they need to get rid of that "Artificial Smoke seasoning ( some form of chemical additive). Authentic New Orleans Red Beans don't have chemical smoke added to the beans. Real New Orleand Red Beans are seasoned with Smoked Ham Hocks, cooked for many hours!! I know, Fast Food outlets can't use anything natural. So, I fry my own chicken and make my own Red Beans & Rice. | |
| Chaunte Roberts | 6/2/11 |
| As much as I love to eat the occasional fried chicken, I could care less if I never ate at Popeyes again. Nothing more disgusting than seeing the person handling the food, also ringing out dirty wash water and spraying the work station down with a water hose towards the food sitting under the lamps to be served. No one was wearing gloves, everyone looked sloppy with shirts hanging out, and I never got a proper greeting. It was still an hour before closing and I asked to speak to the manager, when I expressed my concerns, he said the guy had been spoken to before and the mentality of "oh well, we tried". I have been in retail management for some time and I even worked as a restaurant manager and if I had to speak to someone that many times about sanitation, they would be gone! You can certainly tell that even the manager, they were all young and no clue. The answer for him was asking what I wanted in a sense of just to pacify me and give me the feeling that he was trying to do something. It definitely was not sincere and was overly concerned that I would call corporate!! What happened to a warm greeting and great customer service and taking pride in the job, the way you dress. Everyone is there for a paycheck. A real shame! | |
| | 6/5/11 |
| I don't know why I'm even writing this because it appears the only reason people still go to popeyes is sure not because of the poor customer service from every store I have been to but because on a good day the food is great but I have never been to ANY popeyes where I actually get my food at the window oh heaven forbid the food is never ready totally defeats the purpose of fast food I always have to pull around needless to say somebody needs to remind the cashiers that nobody picked there profession other than themselves and popeyes needs to do an undercover boss to she how lousey they people that work for there company are | |
| A. Louise Bryant-Odom | 6/5/11 |
| From time to time, I stop and purchase a single dinner or a family dinner from Popeyes, only to arrive home and discover that I have been again shorted pieces of chicken. I live a quarter of a mile from the resturant, and it is a waste of my time and gas to go back and to complain. Love that chicken from Popeyes!!! | |
| Ronald D. Thompson | 5/25/11 |
| The Winter Haven, Fl. store does a great job. My complaint is only that Sunday on TV I saw an ad in the evening that you could buy one three piece meal and get a two piece meal free. The next day I went to get the offer and was told the offer ended Sunday. Seems strange that you were spending dollars to get people to come into your store after it was too late to do so. While I was in line for his offer two others were told the offer ended yesterday. audron1@yahoo.com | |
| pat summitt | 5/27/11 |
| It is a sad state of affairs when your store in Monticello, AR, has stooped to battering their chicken livers in plain flour. Not the Popeyes batter that gives it your distinctive flavor. livers tasted like crap. Not only that, I called my order in and they said it would be ready in 6 minutes. I gave them 10 minutes and then wound up waiting another 15. But the worst part was not being able to eat the livers that used to be the best anywhere around, but now they suck just like all the other places'. And you wonder why buisness is down? Where is the old standard "customer satisfaction". | |
| D. Marie | 5/29/11 |
| I rode with my daughter to the Popeye's in Gonzales, LA. She only ordered 3 biscuits. When it was our turn to pull up to the window the worker there made a comment that made me feel very uncomfortable. Then we were told it would be 4 minutes until the biscuits were done and would we pull our car forward. We did. Finally 20 minutes later my daughter went into Popeyes to get her food. Apparently they forgot about us. We wish we had told the people behind us to go in and get their food so. | |
| Mrs. Evelyn Quarles | 5/22/11 |
| My husband and I went to your popeye's located at 1086 MoRT 3 NORTH in GAMBRILLs, MD. 21054 on Sunday 22, 2011 at 6:00pm We asked for 8 piece mixed spicy/miled chicken , large red bean and rice, cole slaw, mashed potatos, with gallon size sweet tea. Well the tea was not sweet, the chicken was not spicy nor was it cooked properly, it was still red on the inside. We called the popeyes and asked for the manager at 7:00pm and she got on the phone, she was extremely rude and uninterested in our complaint, was also very arogrant. She needs to be replaced immediately, and we will be contacting the health department and the FDA- FOOD and DRUG ADMIN. to go into all of your locations check on the conditions, how dirty and how the food is being prepared and wether or not it is being cooked at the right temp. We will also alert the press, they might won't to do a story on the whole popeye's organization. We will tell all our friends and family not eat at popeye's ever again. | |
| A Bech | 5/16/11 |
| I called Popeye's to complain about their misleading television advertisement. They claim on their commerical if you buy a BONAFIDE Popeye's three piece dinner you'll get a two piece for free. When I ordered the deal instead of the regular three piece dinner with one leg and two thighs I recieved a three piece with a mix of one leg one thigh one wing. I asked the cashier when I usually order the three piece I get two thighs and a leg. She said with the deal you ony get a mix. I replied nowhere does it make it clear or claim to be a mix. That's the deal she said. I called corporate office and the representative said that on the commerical the lady says it's a mix. That is a lie. I recorded the commerical and she CLEARLY states buy a regular three piece dinner get a second free without any mention of a mix. I was more upset by the representatives misleading lie to get me off the teleplhone. It's funny that when I called back today using the same telephone number 1-404-459-4450 NO ONE will pick up the phone as if it automatically won't pick up for customers who have an legitimate complaint that they don't want to address. Popeye's food might be O.K. but their customer service is terrible and disrespectful. | |
| REE | 5/16/11 |
| HOW CAN I COMPLAIN TO YOU WHEN YOUR ALL DONT EVEN HAVE A NUMBER THAT WORKS WITH THE MONEY YOU ALL MAKE INVEST IN CALL WAITING. WHY WORK FOR COMPANY AND I CANT EVEN GET A PAY CHECK THAT I WORKED FOR (I HAVE BILLS TOOOOOOOOOOOOO) | |
| | 5/13/11 |
| It seems to me that the corporate office don't care how the customers are treated. I wonder if they would care if we report them to the board of health and have the store closed down for MICE! | |
| C | 5/5/11 |
| This is my third time at the popeyes (#2528) located on 8505 liberty rd., md. All three times in the drive through I have been told chicken is not ready and I have been made to wait for at least twenty minutes. The staff is friendly but being made to wait for chicken at a chicken place baffles me and this is the last time I will be going to this Popeyes. | |
| Sue P. | 4/27/11 |
| I am so heated right now due to a visit to my neighborhood popeyes on Lake Street in Aurora, Il. First of all the employee working the drive thru window was extremely rude as he handed me my change from our transaction, the coins dropped on the ground. THEN the idiot closed the drive thru window without even acknowledging that he dropped my change!!!! I had to open my car door to manuver to pcik up my change and knocked on the window to tell the guy how rude it was for him to drop my change and he just looked at me! I asked to speak to a manager and he called the so called poor excuse of a manager over and I explained to him what had happended and how rude it was. The manager then said to me "So what do you want, a free pop" I told him I did not want anything free, but to correct the rudeness of his employee with dropping my change. The manager then said " I will write him up" and turned around and started laughing with the other employees!!! I was steaming at this point of how it was being handled and customer service and courtesy does not exist. Needless to say, I will NEVER patronize this location again. Considering the kentucky fried chicken chains are beginning to go out of business due to the chain of chick-a-fil's opening, and consumers wanting a healthier alternative, popeyes is the last man standing and if you guys want to stay in the running, you need to work on your customer service skills and professionalism. | |
| C R M | 4/30/11 |
| I went to my local Popeyes in Gainesville FL 04/30/2011 there is a deal running buy a 3 pcs get a 2 pcs free. Not here at store 2646. Was told this district did participate in this deal. If this is the case why show the commercial in our area???????????????? | |
| anthony bechtol | 5/4/11 |
| I had contacted popeye's corporate office to resolve an issue with a the popeye's in southern California at 16159 Parthenia, #3305 about consist incorrect orders and the owners refusal to contact me about the problem of screwing up my lunch. The corporate office said they would help resolve the issue and contact the owner to contact me. After two weeks and several attemps on my part the owner NEVER contacted me nor did Popeye's corporate representatives never got back with me to see if the matter had been resolved. Popeye's talks a good game on their commericals but when it comes to customer service they could care less. When you have large volumes of customers who cares about a few complaints seems to be their attitude. I for one can take my business elsewhere and will. With enough people complaining about their customer service the public will wise up and Popeye's will go down hill. | |
| Jim Hicks | 4/25/11 |
| Stopped at the popeyes at the Vero Beach Travel Center off of I95 today. The chicken was horrible, the potatoes did not even taste like potato. I was sick with in an hour. I don't know what the crust on the chicken was, but it was very pale, and devoid of flavor. If this is the best they can do then you seriously need to close this location. Jim Hicks 1159 N 13th SQ, Vero Beach, Fl. 32960 (772) 567-5851 | |
| ALVIN JEFFERSON | 4/9/11 |
| (0 STARS) POPEYES CHICKEN CALUMET CITY ILLINOIS, 60409 TO WHOM IT MAY CONCERN: THE SERVICE I RECEVED AT THAT WAS NOT SUITABAE FOR A PAYING COUSTOMER OR A BEGGER. I ORDERED A ITEM WITH A VALID COUPON, I WAS INFORMED 'WE DON'T HAVE THAT" BUT WE GOT SOMETHING EASE WE WILL SELL YOU". BUT I DID NOT WANT THE OTHER ITEM OR THE FRIES THAT WENT WITH IT. THE ITEM I REQUESTED WAS $4.99 WITH 1 REG. SIDE AND A BISCUIT. THE ITEM OFFERED COST $3.99 WITH FRIES AND A BISCUIT. I SUGGESTED NO FRIES AND $1.00 ADDITIONAL I COULD GET THE SIDE. THE RESPONSE WAS TALK TO THE BOSS. HE CAME TO THE COUNTER WITH AN ATTUTIDE, TALK DOWN TO ME AS IF I WAS BEGGING HIM FOR FOOD.LIKE HE WAS DOING ME A FAVOR TAKING MY MONEY FOR HIS PRODUCT. HE VOLINTEER GAVE ME THE DISTRICT MANAGER PHONE NUMBER, WHICH I CALLED, IT TURN OUT TO BE HIS NUMBER IN THE BACK OF THE STORE. POPEYES CHICKEN LOST A WHOLE FAMILY AND FRIENDS. WE WILL NOT SPEND MONEY AT A PLACE THAT IS NOT COUSTOMER FRIENDLY. | |
| maida | 4/16/11 |
| I HAVE A QUESTION FOR THE CORPORATE OFFICE, I LIVE IN MIAMI FL. WHY ARE THERE NO POPEYES RESTAURANTS IN HIALEAH FL. KENDAL FL. CORAL GABLES FL. MIAMI LAKES FL. ACTUALLY WHAT I AM TRY TO GET AT IS THESE CITIES ARE PERDOMILY WHITE AND HISPANIC. P.S. WE LIKE POPEYES TOO. SINCERELY, MAIDA | |
| Terrie Relf | 4/18/11 |
| Never been to Popeyes, if you can believe it or not. . .I'm wondering if this entry from Lisa Chavis is "Peaches" Chavis, and if so, please email me at tlrelf@gmail.com. Your nephew, Brandon, and I are wondering how you are! | |
| william vandament | 4/19/11 |
| I was shocked after all the advertising on the GARLIC SHRIMP my meal was so SPICEY that my cats would not eat them, and over cooked with no fries,you would think after a 20 minute wait the shrimp would be somewhat fresh and hot I would not be suprised to have had SPIT in it!~!!!! | |
| victoria | 3/30/11 |
| I go to the Popeyes in Wichita Falls tx. Sad you closed one down in center of town and now must go clear to other side of town (over 20 miles) and food cold by time we get home. At least can go to one on air force base. LOVE the food. Could you please put one back at center of town or north end as many times base on lockdown for security. Also years ago you had chicken tacos (made from lo chicken )best thing I ever ate. Please bring them back.Enjoy the crawdads so much.Sell the cajun gravy by pint too. Place on southwest parkway won't give any at all with meal.Keep up good work | |
| Chef johnny B. | 3/31/11 |
| why popeyes is not advertings the red beans & rice has PORK in its dish? You got costomers that do not eat PORK !!!!! I've gotten sick my last few visit from popeyes eating that crap,remember this date 3/31/2011 if this siuation doesn't change this will not be the last popeyes heard of me I PROMISE | |
| Megan | 3/25/11 |
| yes I was at popeye's jimmycarter blvd on payday this manager was rule to this customer he just want to kown what taking so long with the food but the other manager was just yelling at this man | |
| T. Washington Funchess | 3/26/11 |
| The store manager for your I-55 location in Jackson Mississippi told me to get the hell away from his speaker box twice after I tried to order two things they didn't have from the drive thru. I wasn't rude as a matter of fact as I pleasant because I THOUGHT I was about to eat a meal from Popeyes. I wonder what he would have said if I had been an in store customer versus a drive thru customer. This is shameful. It was 1:00 pm on Satuday, March 26, 2011. | |
| Samantha Burg | 3/27/11 |
| Popeyes on Delancey Street NYC, First of all, I was appauled at the behavior of the Assistant Manager at your establishment at Delancey Street New York, 10002, his behavior should not be excused by any means. He was hostile, and clearly racist to the Spanish, and African American customers. His people skills is unexceptable, the behavior he displayed to an elderly African American couple was shameful. I could no longer witness this Chinese Assistant Manager continuosly behave belligerently to customers of color. I witness this dispicable behavior for 7 weeks on lunch break. I am empolyed by JPMorgan Chase, which is next door I know that this may seem a small fact, but I my self worked in a fastfood industry in my country of origin, and this behavior in Europe would be intolerable and, dismissel immediately. I will no longer visit this establishment unless Assistant Manager Yip is dismissed. | |
| olivia thorton | 3/28/11 |
| my name is olivia thorton i went to store number 3658 in perris i had a bad experience with one employee short girl with a bad attitude lucky of me the manager was there lady by the name of betsie took care of me and made me feel better she made my order right and offered me a drink i noticed they were busy but she really knows how to take care of her custumers i love popeyes and its hard for me to get around thanks to her i will still go to that location. | |
| Margaret | 3/16/11 |
| I order 2 SHRIMP POBOY sandwiches and the the SHRIMPS were old and dry this is the first time we were disappointed with the food at this location here in Mesquite Texas we buy food there three times a week the store number is 204 purchased the sandwiches on Wednesday March 16 2011 and when we got home and I tried to call this store back they would not even answer the phone this FEMALE is the one gave me the BAD food this mess up our dinner we live to far to go back today I think the FEMALE that were working their today should treat your customers better we should not have to check the food when we buy it just to see if it is fresh because the MALE that take our order he always give us fresh food he is very friendly and nice we are vey very with this FEMALE at this location I will let all of my Friends know if they go into this location they check their food before they leave if this FEMALE wait on them I feel like she is just working their to get a pay check and don't care about the customers | |
| Rose | 3/17/11 |
| Elderly Mom fell at the Tomball Pkw location at Spring Cypress and Tomaball Pkwy in Houston Texas no one paid any attention or offered any assistance.Most of the persons on duty witnessd her failing off the walkway and ignored the ordeal.There were no intentions to place blame just common courtesy and some help is all. Please cotact Rose for details regarding the visitrsovinee@yahoo.com | |
| Bobby R. | 3/4/11 |
| I visited your Tacoma store at 6402 6th Ave, Tacoma, Washington on Friday 4 Mar at approximately 3 pm. I used the drive thru window, ordered 2 piece meal (2 thighs) corn, cole slaw, I paid, departed and half way home decided to check my order (assuming it was correct), when I opened it I saw a breast and wing, I DID NOT ORDER THE COMBO MEAL. The young african american man did not pay attention to my order. I drove back and asked for the manager, a small white lady, whose name I did not get, I informed her of the incident, and without a word, took the box, tossed it on the counter (like I inconvienenced her) and filled my new box with (guess what) a thigh and wing, I said loud enough for another clerk to hear,"I hope she (the manager) did not put a wing in the box?" The young girl just laughed. The manager then proceeded to correct the error and in a whimper "sorry" turned and walked away. The clientel are sloppy dressed, pants down to almost the ankles, no customer appreciation, NO friendly attitude. What kind of CEO or regional manager just sits at this Big oak desk, without finding out WHO is hired to run the establishment. I suggest you (CEO) or someone get out from behind that bi desk and visit your stores (un-announced) and walk in and order food. Like this reality show "UNDER COVER BOSS". You and your high ranking staff will be amazed on how you will be treated. I am a retired ARMY vet, I have on occasion been given the military discount, one time I asked for it, response "we don;t do that here". WHY am I glad I served our country to get disrespect like that. SUGGESTION- get out and see the shops you have established instead of sitting and counting your riches. You will be amazed what is working for you. I know and the countless others who have complains will not hear or see changes all you big-wigs are concerned about is " cha-ching".... | |
| Anna Lucas | 2/10/11 |
| This is just ridiculous! I went waayyyyy out of my way this evening to buy dinner for my family at the Popeyes on Bay Area Blvd, Houston, Texas. I ordered the food, a 16 piece family meal with mashed potatoes, red beans and rice, cajun fries, and it came with 8 biscuits... then I ordered three drinks... welll.. first of all the lady asked me to pull up to wait for my food.. it was handed to me so I drove home.. I get all the way home. . everyone gets their plate to get their food and there are NO biscuits at all i the order... okay. that was aggravating enough as the biscuits frankly are the best part of the meal.. so I get out my receipt and call the store and call and call and call and call and call and get an Answering machine for an HOUR! Okay then they finally answer the phone and a guy answers it.. I try to tell him what happens.. and he says. oh sorry.. and nothing else. . so I say and? so he says. okay wait. I'mn going to tell the manager.. he comes back to the phone and says she said she's too busy to come to the phone... take my name and phone number and come back tonight or tomorrow and they will give me my 8 biscuits.. I'm going you're kidding me , right? The Manager is too busy to come to the phone to talk to a customer that is really mad to start with and you can 't even spend one minute to talk to me?? Okay.. fine.. Let me post this here and I'm calling corporate tomorrow! Then I'm calling back again tomorrow and you better not be too busy to talk to me then or I'm going to call the BBB and file a complaint with them too! | |
| Michelle Moore | 2/3/11 |
| hey i have been trying to reach someone at corporate for a long time now and have not been able to speak with any one i need to make sure my tax info. was sent to the right adress please e-mail me back a.s.a.p Thank You | |
| Craig N | 2/4/11 |
| Had Popeye's last night, Feb 3, 2011 in DeSoto, TX. This store isn't the greatest, but last night, they underdid themselves! Ordered spicy chicken, said it would be about 5 minutes. It took over 20 minutes. The chicken smelled bad, tasted off and was either under-cooked or tough. Maybe both. I wasn't sick today, but the chicken was definitely unappetizing. I used to eat at the Popeye's in Duncanville, TX, but either got dysentery or sick to my stomach every time I ate there. Chalked it up to a bad store and began eating at the one on Wheatland in Dallas or the one in DeSoto. I quit eating at the one on Wheatland because they ran out of white meat and the service stinks (almost nobody speaks English I can understand). Also, just dandy the have SWEET tea, but I drink PLAIN tea and the DeSoto store didn't have any last night. I told the wife that after all these years, I've had it with Popeye's spotty service and quality. There is no shortage of chicken joints in Texas, especially around here. Grandy's, KFC, Williams, Church's, the list goes on. I can only guess that the continued decline in Popeye's product must mean they think they're the only chicken joint on the planet. Well, this guy has had his last case of heartburn, poor service and smelly chicken. | |
| ELLEN Q | 2/7/11 |
| AFTER READING PAGE 1 OF THESE COMPLAINTS, I AM SHOCKED THAT YOU WOULD ALLOW THIS TO HAPPEN..I HAVE HEARD HOW GREAT YOUR CHICKEN AND FOOD ITEMS ARE, SURPASSING KFC'S BUT YOUR EMPLOYEES LEAVE ALOT TO BE DESIRED...TWO SHOPS HERE IN NEW JERSEY HAVE THE SAME NASTY PEOPLE, THEY ARE RUDE, IGNORANT AND SLOPPY...THEY DO NOT KEEP THE PLACES CLEAN...TO BAD...YOU REALLY HAVE A GOOD PRODUCT...TWICE I WOULD NOT EAT MY ORDER, BECAUSE OF THE HANDLER...YOU HAVE A REAL PROBLEM HERE IN N.J. AND FROM WHAT I READ, AT MANY OF YOUR LOCATIONS...TOOO BAD.. | |
| Disappointed in Atlantic City | 1/19/11 |
| Popeyes AC is shutdown. Health Dept.? Info? | |
| Had Enough | 1/22/11 |
| I went into the Calumet City store tonight at the 4 west Sibley location and will never go to another Popeyes again. The store had no outside lights on and I passed it up the first time. That should have been a signal to me but I chose to ignore it because my family wanted chicken. The store was filthy and appeared to be unsupervised. When I returned home and opened my box of chicken, I immediately noticed that the chicken looked different. The skin was overly dark, and upon pulling apart a breast, I discovered that the meat was dry and unpalatable, as if it were old, placed back in hot oil, and resold. I ate some and put the rest in the garbage can where it belonged. I was going to call the store, but after reading other reviews, I felt that it would be a waste of time, and decided to go corporate. I have had other negative experiences at other Popeyes, but this is, by far, the worst store I've patronized. We used to look forward to Popeyes, but I think its time for me to find another place to purchase my chicken. I've had enough. I would like to write more, but I have to run to the washroom. | |
| MICHAEL E WILEY | 1/23/11 |
| I am hoping that sooner or later in the near future that there will Popeyes establishments in Durham, NC. I used to live in Washington, DC and at least there were Popeyes locations in practically every part of the city. There is not even one store in Durham and everyone in Durham does not have a car. Can someone please explain as to why this form of monopoly has taken precedence in the Raleigh-Durham area. If there were at least 2-3 Popeyes establishments jobs could be created. Is the city manager to blame for such occurences? I do not understand the complete game of the business monopoly. Do I need to approach city council about this issue? There are Church's, Kfc, and Bojangles chicken establishments already here - having a few Popeyes locations would be helpful in the competitive market and create much needed jobs. Please consider it. The neighborhood that I currently live in has suffered setbacks with the closing of Burger King and a dollar store nearby. Who is in control of deciding what businesses can participate in certain locations - this is very odd. | |
| scott capdepon | 12/29/10 |
| Visited the Breaux Bridge, LA store It has been bad for a long time most people in our area drive past it to the store in Henderson, LA because of service and staff. Today an employee noticed it was taking long and told everyone in the restaurant that he worked there and wouldn't eat there. The place should shut down and re-open under new managment. His pants was sagging and he would pick his pants up all the time he was serving. I could understand slow service but this crosses the line. | |
| susan | 12/15/10 |
| on 12/08 or so i went into the popeyes at the las vegas location on las vegas blvd. we ordered 27.00 worth of food. after coming home realized that the big order of red beans and rice was missing. i called over there and talked to gerardo the mgr over there and was told that i will be getting a replacement. he asked me what size it was i said the large one. he promised me two of them but when my husband went on 12/14/10 to pick up chicken and the rice he had changed his mind and was going to give us the small ones. so my husband had to pay for one big one and got the other one for free. that is ridiculous to have promised it to me and then get there and change his mind like that that isnt right should do what was promised. i am so disappointed in the company for this. will not go for a long time and will tell all about the horrible service i recieved. | |
| Wylie, TX | 12/4/10 |
| The Popeye's franchise on FM544 is sorry. They can't get the orders right and this is the third time I have complained. Wednesday, Dec. 1, another gentleman and myself had placed orders. We both had to wait 30 mins. because certain foods were not ready or they had run out. This gentleman is also going to get in touch with the corporate office and complain. Either get new management or close this franchise down. My family and I will eat at KFC from now on. Rebekah Demary daltx@ticnet.com | |
| Ron Pritchett | 12/11/10 |
| This is concerning ALL the stores I've visited in past several years. But last night I purchased one of your 12 pc. family meals at the LaPlata, MD. store. I ordered all thighs, each one was no larger than the diameter of a soda can. The order should have easily fed my family of 4 but the chicken looked like it came from a TV dinner. That meal cost over $25.00, and yet we were still hungry! If your organization doesn't remedy this situation soon you will your customer base will soon dry up. | |
| James Kirby | 12/14/10 |
| I went on line to tellpopeyes.com and could never get to the supposed contest or survey !! Can you help as I am a twice weekly customer and do enjoy your food on a regular basis !! Thanks for any assistance! jamesnkirby@msn.com James Kirby | |
| Anonymous | 12/14/10 |
| I have eaten at the popeyes is Gonzales, La many of times and all I ever get it bad service and disappointment. I went there tonight and waited for them to take my order for 20 minutes. After taking my order I pulled up to the window and sat another 10 minutes. When the lady finally came to the window she said my order was 17 dollars(it was only suppose to be 5 dollars). Finally I got my food and left. When I returned home I realize that my order is completely wrong(this is not the first time this has happened). To add to my disappointment I opened my red beans and rice only to find two bites left. This popeyes needs to be under new management! | |
| GROSSED OUT | 11/23/10 |
| I am writing to you because I recieved a distirbing phone call from my sister today. I am so disgusted with the call that I insisted on writing this email. Her co- worker bought a fried chicken meal from Popeyes on richmond with a side of jalapenos. He proceeded to take a bite of the jalapeno and found a larva waiting for him. That in it self is really distusgusting but the reaction from the Popeys team is even worse! Jarrod ( the unfortunate jalapeno biter) returned with the to go box of disgust only to be rejected by the pompus Popeyes team that didnt seem to think it was a big deal. "Well what do you want us to do" they replied with attidue and disconcern. After hearin g this I will NEVER EVER EVER order chicken from Popeys. I am offended by this story so much that I had to write this letter. One last word eww. | |
| pam from texas | 11/16/10 |
| wow! after reading all of these complaints....I won't even waste my time! I will just NEVER go to Popeyes again!!!! | |
| Mike in Albuquerque | 11/17/10 |
| My son-in-law and I went to Popeyes on San Mateo Ave. in Albuquerque for take-out. I ordered the crawfish dinner with two sides. When I received the dinner box, I opened it while at the counter to make sure I got everything I orderd. It was as I had ordered except for the horseradish sauce which amounted to honestly no more than a tablespoons worth. I asked the girl behind the counter If I could have an other little plastic container of sauce and I was told that they would have to charge me an additional 27 cents! Twenty-seven cents for a tablespoon of horseradish sauce. This IS NOT good customer service and this blast will NOT be good PR for Popeyes! Quit nickel and dimeing your customers. If you think your tablespoon full of horseradish sauce is worth twenty-seven cents, think again. How long before Popeyes starts chargind for napkins? You get one napkin with the meal. Extra napkins are fifteen cents each, plus tax! I'll be eating in some other place that appreciates their customers. Long John Silvers perhaps. | |
| Kurt Bascus | 11/20/10 |
| My name is Kurt Bascus and I reside in Brooklyn New York. I enjoy eating food from Popeyes. However, Recently I had the unfortunate experience of purchasing food from the restuarant located at the corner of Fulton Street & Brooklyn Avenue in Brooklyn, New York. I did not appreciate the fact that I did not receive my complete order of food in which I constantly spend my hard earned money for. On the evening of November 20, 2010, I purchased a 4 piece chicken meal with a request for an extra biscuit. Upon indulging in eating my meal, I realized that the extra biscuit I requested was not supplied; I can imagine that this may sound like a minor situation, but this is the about the third occasion that this has taken place, and my frustration is beginning to mount because I really enjoy eating food from Popeyes. Mind you, this is about the third time that such an incident has taken place; but with my frustration mounting, I finally took a step to somehow voice my displeasure in hopes of getting a response or a resolution. AGAIN, IT MAY SEEM MINOR, BUT I AM A PAYING CUSTOMER. What is more disheartening is that the cashier on duty at the time shows a lack of prossional courtesy, but quickly applies the cost of an extra item without being sure that the item being paid for is supplied. SOME FORM OF RESPONSE OR ACKNOWLEDGEMENT WOULD BE DEEPLY APPRECIATED........ | |
| ric | 11/12/10 |
| I know first hand that all the complaints here about popeyes are true... they are terrible! If something happens to you, don't hold your breath for a phone call... they won't care or make things right. | |
| mbur | 11/12/10 |
| Went to our local Popeyes in North Charleston, South Carolina this evening. Girl waiting on my husband her name was Preston very poor customer service. She told my husband what he was going to buy not what he wanted to buy. Chicken not even warm when getting home and we live 1 mile down the road. After reading all the complaints I think I'm going to change to the KFC up the road. We had great customer service when we went there they are just alittle bit up the road but worth the drive for our money which we work hard for. Hopefully Preston does not go there to work!! | |
| Sabrina | 11/12/10 |
| I want to start by saying that I am a longtime fan of Popeye's Chicken and French Fries. I absolutely love your biscuits. The idea of having to check every single item prior to driving away, or inside is a big deterant. I decided to get Popeyes for my children and stopped by Store # 10721 in Richmond, VA . My Order (number 51)on November 12,2010 at 7:14pm consisted of a 5pc (Mild) Chicken Tenders Meal (totaling $8.39),they like the chicken tenders, but are not huge fans of the fries. So, I thought I would eat the fries and they could share the tenders and the drink. So, I noticed a lot of people behind the counter, seemed like Management was paying a visit to this location, because there seemed to be a lot of people out of uniform back there. I did receive my food pretty fast, which was refreshing. However, the fries were not fresh and I requested "fresh fries" and was told to pull up and someone would bring them out to me ( with rolled eyes). It did not take long before what appeared to be a supervisor was handing me a bag of fries, and apologizing, which I appreciated. I give the kids a napkin and some fries to eat on the way home. When we pull up and begin to collect our things from the car, I noticed that they hadn't eaten their tenders and asked why, they said they did not like it. Well, I do, so I took a bite of one and it was very spicy. I asked for mild. I had to check the receipt to see if maybe she hadn't heard me, but it clearly said "Mild" and was NOT. Very dissappointed and did not feel like going back over there to have them change that. Very, very aggravating!Please correct this. I would appreciate it. I can be reached at drinkofh20@yahoo.com. Thank you for your attention in this matter. | |
| | 11/8/10 |
| I recently visited the store in Markham Il.On several occasions lately the food has been horrible,the chicken taste old,they sold me some old fries and this is happening quite often. The manager of that store has a horrible attitude he needs to be sent back to management school to learn that the customers are the ones that keep him in business. i called back to make a complaint instead of him being understandable he told me to bring the food back and i don't have to come back there i was shocked that he would say something like that. pretty soon that store will be out of business with a manager like that running your business. I mean everytime i visit that store someones always complaining about there food. i mean it's ridiculous. that will be that last time me or any of my family will visit popeyes. the attitudes in that store represent popeyes and i feel like i can spend my money somewhere its appreciated. i can be reached at...............shawnphillips7@gmail.com. i really hope this is addressed soon for the sake of popeyes name a reputation that they have so rightfully fought so hard to establish. | |
| Tanya | 11/5/10 |
| My husband went to your location on Antoine and HWY 249 in Houston TX. He asked for mashed potatoes with no gravey twice...he then asked for honey...when I received my food..as you can guess I had gravey on the potatoes and 9 packets of ketchup and no honey...my husband is a police officer...he was in uniform when he placed my order... now I don't know what kind of employees u hire but one of them seems to have an issue with police officers as she was heard saying "I don't care cause he's the police"..now I have an BIG issue with this...he was there to make a purchase and that is what he did... he ordered(which was wrong), payed his money like anyone esle and left..so her comment was just not called for...I called the manager and advised my issues and she gave a chuckle and said oh sorry about that...WRONG!... from the complaints I have been reading you don't care about customer service and that means to me I'll take my money elsewhere...I hope you do the right thing by contacting that manager and advising she Implement some custmer service skills...becuase I have NO PROBLEM letting the people know about youe poor service/poor managment skill ect.....( this page tells it's own story)... I really do hope you read this and handle the issue. Tanya 713-206-7806 | |
| james hubert sneed SR. | 11/3/10 |
| James Hubert Sneed SR. 1908 east 17th st. Austin, TX 78702 i went to popeyes today at 7:10pm to recive a free sample of crawfish that was avertised on tv. so i went thru the drive-thru with my 3 family members and requested for the samples. when i pulled up to the window the employee told me that we could only recive one sample PER VEHICHLE, i told the employee that on tv they didn't say anything about one sample per vehicle, so i asked to speak to the manager which was standing there listining to all of this, she came and i asked if i could get the 3 samples for me and my family; the employee told the manager "we own it to the customer" she repiled " i don't owe them nothing!".and asked me if i want just the one sample or just nothing. i repiled that i needed 3 for my family(3). i asked her for her name and she said it very rudely, so i asked again for her name and last which was "joanna",never got the last she didn't want to say because she knew i was going to report her for being disrespectful. so i continuosly asked for her last name and then suddenly alls i see is the window getting slamed in MY FACE. so i drove away with hurt feelings and no samples. i could understand if it lots of cars or people there but since it was late my family and i thought they would be kind enough to just give us three.. i guess all popeyes don't have the customer in mind! the location was airport and mlk my home # (512)-477-2520 cell # (512)-423-0046 can we see that this problem is taking care of thank you for listening :) | |
| Dianne | 10/31/10 |
| I went into the Rockwall Texas Popeyes on Ridge Road where I placed an order and was handed my recpeipt stating 20.44 I only ordered 12.99 and a large drink. When I questioned why so much the man told me that I had order mix and I asked what is mix and he states mixed meat. I replied no, I ordered the 12.99 and a large drink, so the extra 4.00 is for mixed meat that I did not even order! He just wanted to go back and fourth with me. I told him no, I don't want to pay this extra therefore he can take his food and his drink back which I handed back to him and I stated I do not want your food and drink . I want you to credit back to my card. finally after 6 minutes or so waiting for my credit receipt, I asked what is taking so long? and the reply I got back was will you move your car up so that we can wait on the customer. What the heck was I ???? I replied no, I just want my credit receipt than I guess the other man handling the refund Manger who never introduced himself hands me a void receipt to sign. no I am sorry for the misunderstanding and that it has taken so long to correct the situation. Did I mention that the two men barely spoke English!!!! now tonight I go online to look at my online banking and there is a pending charge for yep you guessed it Popeyes! How does a voided tranaction become a pending transaction???? Needless to say here I go calling the customer service for Popeyes again. I have to listen to all there employee number, carporate, vendor, and so on.......... Point is as a customer that has had a bad experience with one of your locations I sure don't want to listen to a machine for 3 to 5 minutes before a section comes up for customer service! Shame on Popeyes ! your complaint number, hot line what ever you would like to call it really let's the customer know that we are last on your list of concerns ...... Popeyes needs a reality check HEY ME THE CUSTOMER YOU KNOW THE ONE WHO SPENDS MY MONEY AT YOUR POPEYES LOCATION! I AM JUST ONE OF MANY THAT PAYS YOUR BILLS! WITHOUT ME THE CUSTOMER YOU CAN'T KEEP YOUR DOORS OPENED, SO WHY DO WE HAVE TO LISTEN TO A LONG MESSAGE BEFORE WE GET TO TALK TO A PERSON? Oh, I am not finished yet. back to finally talking with a customer rep. her name is Tracy no help at all she could not answer my question as to how a voided tranaction becomes a pending transaction ! I wanted to talk to someone who could and she asked my number and name again and states that someone from corporate will get back with me. I asked when and she states as soon as possible and I asked for a specfic time and she replies as soon as possible what the heck! now my money is tie up on a Pending tranaction!!!!!!!!!!! I did not get what I asked for, awful service, both from Popeyes and then from customer service ! why do you even bother with a customer service rep that can not assist me ? a receptionist is what popeyes has for what they call customer Service! I really would like a call back and explanation as well as my money back in my account which has now be tied up for two days which was to have been voided in the first place. will neverrrrrrrrrrrrrrr eat at popeyes again and you can bet I will share my experience from beginning to end that I had with POPEYES worst service ever!!!! still waiting for my money to be put back to my account, a call from corporate????? | |
| Nelva Liverpool | 10/15/10 |
| So many horrible service as well as presentations in the majority of the stores, yet people still go in and purchase popeyes food. If you want to make a statement, don't buy the food anymore, it is not healthy for you anyway. | |
| anderson family | 9/29/10 |
| My family was in a crunch for dinner for our sons' 5th birthday, and we stopped in Livingston Mall NJ for Popeyes to feed our birthday party guests of 8 and I received the best service from the Manager. He was very helpful. He helped me craft my menu, itemize the best cost savings and stay within my budget. I appreciate your employees and Managers customer service. Thank you. The Andersons' | |
| Anthony | 9/26/10 |
| I visited Popeye's store # 7200 in Cape Coral, FL on Sept. 19 and order my chicken after waiting almost an hour i received my food, when i looked into the bad when i got home i was missing half my food and the other half was really nasty looking like the chicken was really old. I then called the store and talked to a rude manager there and she assured me she would credit my food for the next time i came in. Well it was Sept. 25 i came back in. And told them my name and the manager was just yelling and cussing me that she wasn't going to give me my food. So I was hungry and i order something to eat, I was eating in the dining room when that manager came up to me and told me I had to motherFU*****ing leave so I ask her for corporates number and she told me no way was she giving me the FUC*** number. I would really like it if you could reply with a solution to this problem at anthonyfarley@rocketmail.com. | |
| Richard Bartulis | 4/16/10 |
| I had to take a few hours to calm down before I wrote this. I stopped at the Beleair road Popeyes in Baltimore, Md, for a take out diner. I have delt there many times, but the last few times, there were upsetting issues, mostly a lack of customer appreciation. They were rude and displayed an arogant attitude to me. I VERY RARLEY COMPLAIN ABOUT SERVICE, BUT THIS WAS TOO MUCH. I WAS NEXT IN LINE AND WAS IGNORED FOR AT LEAST 10 MINUTES. iNSTEAD OF GETTING UPSET BEACAUSE THIS WAS THE THIRD, or forth time at this location, I just left. I can assure you that I will not buy my chicken at Popeys, but at KFC from now on. Just A FYI, I do like the Popeyes chicken, but I will not be subjected to that attitude. Richard Bartulis | |
| Mrs.Walker | 4/18/10 |
| Friday, April 16, I was at Popeye's on Fulton street, NY, NY. I had ordered two chicken wings and rice and beans. As I was eating my food(rice and beans), I chewing a hard piece of metal. I had spit out a staple. I had went to the young girl who was preparing my food. She had stated that we do not use staples and took the staple and trashed it. I had needed an apologize, and what if I had swolled it? I hope it does not happen again! | |
| Imari Stewart | 4/29/10 |
| Whomever this may concern I, Imari Stewart, have no complaints about the food or my visit to one of your stores. My problem is that i have been callin your corporate office to speak with someone about my separation notice from your store in Marietta (159 Cobb Parkway). I was let go February 14, 2010 and i was told cause of a mystery shop, when i received my papers a week later it read excessive tardiness. I've spoken wit the manager Rasheeda Parks and the district Manager Louis well they so called came up with that reason for i dont know what but its unfair to me because i didnt receive any write ups sayin me bein late more than 1 time. the manager had previously stated that "she will make it that no one get unemployment" thats fine with me i want to work for my money but its not fair on my record that a manager would lie about the reason she had to get rid of me. Who do i need to talk to because i've been calling and leaving messages and have not been contacted since then? Could u e mail me at chebabes_joey226@yahoo.com I need answers. Imari Stewart | |
| Bill Dever | 4/25/10 |
| Cheryl A. Bacheulder, CEO Popeye’s P.O.Box 725489 Atlanta, GA 31139 Dear Ms. Bacheulder; I am contacting YOU because the problems that exist with our local and probably all Popeyes’ is YOUR responsibility. I went by both of our local stores (Hot Springs, AR) recently and was advised that YOU have discontinued the Gumbo and the Smothered Chicken on a permanent basis. These are the two best items YOU used to offer. The reason I was told that they have been discontinued is because YOU no longer supply the ingredients for their making. The only reason we usually go by there is to pick up these two items along with YOUR chicken. Now that YOU no longer provide the customer with these two items, we go to Kentucky Fried Chicken to buy our food. We cannot support a store that does not cater to the customers’ needs. I would also like to mention that several years ago you offered filleted fish that was great. If you had that currently available, we would be buying a lot of that---usually a dozen pieces or more at a time to go. All I can say is that YOU have shown the primary signs of going out of business and as far as we are concerned, if YOU cannot provide the people what they want, you just might as well. Sincerely, Bill Dever | |
| Angeline Greene | 5/19/10 |
| I stopped in to Popeyes store #161-285 in Jacksonville, Florida on Sunday, May 16, 2010. After waiting 35 minutes for my order, I left without receiving it. I also wasted 20.85. The store manager was very impolite and did not care that I had not received my order after waiting that length of time. I had a very unpleasant visit and will not return since earlier this year, the other store in our city stole my debit card and made purchases totaling over $400. The corporate office and the store neither cared enough to find out the results. I am done with the restaurant. | |
| R Hill | 5/23/10 |
| This past Sat (5-22-2010) we stopped in at the store on 6642 Belair Rd Balt MD. Walked in at 12:40pm. There were 3 folk in front of us. We hit the register at about 5 of. Placed our order and behind us was a lady who apparently had just been in there, her order was wrong and she got back in line to complain. The first worker she spoke to ran the drive thru, got the manager. She listened and then ask, yelled to the guy who was filling the orders who said he didn't mess up. Thsi banter between the customer who was behaving very nicely and the employee who adamantly insisted he didn't mess up, was getting tired of being blamed for always messing up, finally quit the job right then and there. Which left the packing area unattended except for the drive thru girl who was busy with the window. In the mean time, the manager (green shirt) tells the lady he didn't mess up he says, so you got to pay if you want more. After that customer left the manager went in the back with her star employee, trying to cajole him back to work, packing are still unattended, about 4 customers in queue waiting for their order. We didn't get out of there till almost 1:35pm Place is off my list. | |
| m.c. | 5/26/10 |
| Hi I always make purchases wit my debit/credit card. I realize the enormous amount of paper being wasted at least at store 32215. I definately think that some brainstorming should be an order which could possibly lower prices making popeyes even more appealing than it's competitors. The amount of paper and /or the quakity of the paper shoould be first topic of siscussion. I'm also available for employment if you would like to get into real innovative solutions on how to cut cost and very lucrative business ideas. Please respond to me at your convience at o4yah@yahoo.com | |
| George Carter | 5/29/10 |
| I visited Popeyes Chicken on May 29, 2010 (store number - 146-1097) and the manager, Ms. Vivian took our order. I was accompanied by my female companion and her daughter on this day. My friend said to me this lobby is nasty & someone needs to clean it up so I told the manager that the lobby was nasty and if she would get someone out here to clean it up. She replied, I'll send someone when I get ready. Things got heated at this point and she said that she would leave the store. (I remind you that the manager of this Popeye's was saying all of this). So I told her how can you leave the store when you are the manager and you have to stay to close it up. She told me to shut up and eat my chicken and if I didn't like what she was saying/ her attitude that I could leave. I told her that I wasn't going anywhere b/c I was going to eat my food after all I had already paid for it. She proceeded to say that she hope I choke on my chicken and this angered me and I told her that she didn't know who she was messing with. She told me that if I crossed the line of her counter (which I never stated that I would) that she would through some hot grease on me. I asked her for Popeye's Corporate # and she yelled out 1-800-POPEYES in front of me, my companion (Ms. Magee, who can vouch for me that everything I'm saying is correct and accurate) and a couple were present as well and 2 employees. The black male's name is Quinton and the other African-American female who came from out the back and sat in the lobby where we were dining at had a gold tooth in her mouth but I was unable to see her name tag. I asked the manager why was she being rude and nasty to me and she said b/c you're in her that's why. I said lady what is your name and hollered out something JOHNSON but the bottom of my receipt says VIVIAN. I said lady you have a problem and she said the only problem I have is you. She was very aggressive, rude and nasty and I informed her that I would report this PROBLEM to headquarters and she said cal them you can use POPEYE'S phone. My companion was upset by all of this and stated to me that she didn't want to visit this location again. But I assured her that I would deal w/ this problem in a courteous manner and that's all I'm doing now. I am a living, breathing human being worthy of respect but I was spoken to by the manager, Ms. Vivian in an inhumane way. Upon leaving I asked the manager again for her name and she said give me some paper and I'll write it down for you so she wrote down Jackie Blue, which was a fake name. So me, my companion and her 4 yr. old daughter left w/o making a scene but I was apalled by Ms. Vivian's conduct. The lobby was filthy and the floors were black w/ dirt on it and it needed to have been swept good and mopped b/f we ever arrived there. I feel that Ms. Vivian was offended by me the customer asking her being that she's the manager to get someone out in the lobby to clean it up b/c it was filthy and dirty. What did I say that for, Ms. Vivian, became so irate she told me to bring it on and she was ready to fight me in the store in front of her customers. I had just gotten off of work and went to this Popeye's location to enjoy a good meal not to be talked to any kind of way. This Popeye's store number is 146-1097 and is located at 7507 Atlantic Blvd. Jacksonville, FL 32211 and their phone number is (904) 721-1036 and my contact number is (904) 625-4792. This lady needs to be fired and I'm irate that someone w/ her poor customer service skille was appointed to be a manager. The manager is an African-American female (w/ a pecan color skin complexion) w/ small beady eyes, stout built and she had her hair braided but it was wrapped around her head like a beehive. I am demanding that something be done about this b/c I will not stand for anyone to disrespect me for any reason especially people in authority who feel that they are right and you are wrong for confronting them w/ the truth. Please see that this problem is dealt with promptly b/c no one is paying to be disrespected at this franchise, they are paying for their food and good customer service w/ a smile. Visit this location and you'll see for yourself how nasty their floors are and the manager's attitude stinks worse than the garbage. If you'd like to contact me via E-Mail, the address is silkyslim_16@yahoo.com | |
| Dorothy Brooks | 6/5/10 |
| Store/ 5007 Columbia Pike Arlington Va 5/27/2010 8:30pmI went in, ordered and paid for the 9 piece special, (all legs), but was told that they were closing soon, and I would not be able to purchase it, and they were not cooking anymore chicken.I said oh no, you can't do that, and this warrants a call to the district office.Suddenley, the manager appears and after several minutes of fumbling around, he says he has my order, but I was not sure where it came from, since it was not on the rack.I decided to get a refund and went somewhere else to eat.D Brooks | |
| K reid | 9/5/10 |
| I dont understand y would popeyes on parkside ave and flatbush ave would cancel a promotion playing on tv cuz its a holiday K. Reid kylereid@asa.edu brooklyn new york | |
| Jordan Ritchey | 9/17/10 |
| I was at the popeyes location at 2216 ambassador caffery parkway in Lafayette Louisiana. The couple infront of me waited for 33 minutes to have their order taken, they were first in line. We waited another 6 minutes after their order and left because in 39 minutes of waiting in line, with a fully stocked staff is ridiclous | |
| SMVHOU@MSN.COM | 6/14/10 |
| Great product "WHEN" all the stars come together. Unfortunately, that rarely EVER happends with a Popeye's location. It may be the worst run national food franchise operation in the US. You never, NEVER know what you are going to get in terms of service, food quality, or cleanliness (or total lack thereof)from a Popeye's restaurant until you walk through the door. There seems to be ZERO national operational model, & little pride in their brand image, or these restaurants would not be allowed to continue operations under the Popeye's brand. Today was yet another perfect example: took the Customer Appreciation Coupon in, which clearly stated 8 pieces of mixed chicken for $5.99, good ONLY on 6/14/10. Yet the restaurant employees REFUSED to honor the price. Said the location would ONLY offer a $3 discount off the regular price of $9.99, & the Manager agreed. So they are charging customer $6.99 instead of the nationally advertised $5.99, which is par for the course with Popeye's. Horrendous operational integrity, & spotty food quality, is why we go to KFC, Hartz & others chicken restaurants 10 times, before we set foot in a Popeye's, even though we prefer the Popeye's product ------- "when & if" the specific store is operating at 100%, which rarely, if ever, is the case. | |
| Terry Fratt | 6/16/10 |
| First I wonder if this review will be read by those in Headquarters. We will see. For years we have loved the Popeyes product. We have lived in several places and always made sure we found a Popeyes around. Delicious. Now for the bad part. The personnel in each and every one has been the worst I have ever experienced. I just don't understand how these restarurants stay in business. You walk into the store and your have to beg someone to wait on you. The Manager of the store is probably the worst one for ignoring customers and being surly to customers. The orders are never, and I mean never, correct so I have to open all the packages right there before leaving the store and have the order corrected. This also does not make the employees happy. There should be mystery shoppers going to the stores and national training seminars for the wait staff. Anyone who does not comply or pass the standards will be terminated. In the day and age, there are plenty of people wanting for a job and would be willing to learn the proper way to deal with the public. Lets see if this has any affect on service in these stores. | |
| Linda Dixom | 6/16/10 |
| I was at the Popeyes #10928 store on Friday 06 11 2010 at 12:37pm. The store manager there was so nasty and unprofessional. There were lots of people in the store asking her to open a another window. She did not ooen anohter window, she just kept acting like she didn't care and didn't want to be there. If she did not have the personal to service the demanding public, she should have said so. She surely needs to develop some serious customer service skills. | |
| Lew Austin | 6/20/10 |
| The store in Waiphau , Hawaii has go to be the worse Popeyes I ever been two. Service is weak, and the food is bad. They are giving the name Popeyes a bad rep here on the island. I come from Tennesse and have been eating your chicken for years and the last two times I went there it was plain terrible. I may not go back. I went fri night june 18 at 8 45 pm and the had all the chairs put on the tables already so I had no choice but to take it home. One car in front of me and it took me 20 minutes to get my food. The three piece was was two legs and a tigh weak, and the beans and rice as under half filled. I asked for butter and jelly and the guy put the butter on top of my box and the time I got home it had melted all over the box. All young kids , filipinos working there and they don't have a clue on what Popeyes is supposed to be like. Please fix that crap. | |
| mackisha bell | 8/30/10 |
| ON FRIDAY 8/27/2010 I WENT INTO POPEYES CHICKEN AND ORDER 2 2 PIECE COMBO MEALS THE CHARGE WAS $10.87 THEY CHARGE MY VISA DEBIT CARD $1010.87. IT HAS BEEN THREES DAYS THE FUNDS ARE STILL NOT IN MY ACCOUNT ALL THEY OFFERERD WAS A FREE TWO PIECE MEAL FOR FREE. I HAVE BEEN TRYING FOR SEVERAL DAYS TO RECIEVE OVER A GRAND OF MONEY BACK WITH NO HELP FROM THE CORPORTATION. MY BANK SAID IT IS POPEYES FAULT AND NOW IT IS A WAITING GAME. | |
| brooklyn girl | 6/23/10 |
| I ate at the popeyes in brooklyn ny on 86th street twice and was very upset..they are very rude and the food is never ready when you order it...There is always only one person at the register and when you ask for dipping sauce you have to pay extra for it..I will dine at kfc next time and always | |
| Mrs Williams | 7/30/10 |
| To Whom It May Concern On Friday, July 30, 2010 my family and I was excited about eating out or rather picking up food to go, we drove up at the drive through placed our order, two ten piece mix chicken, a large fry, peppers, two piece dark and a fry. After placing the order the drive through person asked if we could come inside and place the order without any explaination, of course I went in after totallying the order I had a hundred dollar bill the cashier ask management for change and the reply was no change, my total purchase was forty-one dollars and some change,there was an oversize felmale and an immature male staff who thought it was a joke. Store location Ruston, Louisiana, visit these placces and see what's going on, no more visits for me and family. | |
| A former customer | 8/8/10 |
| My mane is Iris Bradley and I live in Atlanta Gerogia. I am a advocate for the homeless as well as a resident manager in a womens shelter in Atlanta. I eat at Popeyes at least twice a eeek. Not anymore after the last time there I decided that I would not return until they chnage their policies against stopping anyone carrying a bag and not serving them or telling them that they could not use the restroom before making a purchase. On one occadion I was not served until I made a purchase and recently I was told that when I came from the rest room I needed to make a purchase. I understand what they see as a problem. The homeless women and men come into the restaurant and use the rest room to wash up and change clothes. I know this may cause a problem for them with complaints from paying customers. I also undersand that everyone carrying a bag is not going into the restromm to wash up and all of the homeeless that come are not there to just use the restroom without making a purchase. I do not think that I or anyone coming into the store should be singled out just because they need to use the restromm before making a purchase as was the case with me. Other restuarants handle this situation by posting a sign that states that only customers are allowed to use the restroom and violators will be asked to leave. This is a more humane and less humiliating way of trying to eliviate the problem. I I was furious that this had happened to me once before and I think the security gurard was rude and unprofessional. I admit that I did give him some attitude but only because he treated me with disrespect. I was told that I had a bad attttitude and that if I did not be quiet I would be escorted out of the restaurant. I told him I did not need and escort I would leave on my own. I asked for and was given my money back without and apology from the manager. When I told her that I tought that I had been singled out becasue the security gurard tought I was homeless becasue I was carring a bag I was told that was correct. The policy was anyone carrying a bag had to make a purchase or they could not use the restroom and they had to leave the store. Shame on you Popeyes I will stop by writing this letter. If I do not see signs as I have mentioned above I will stage a puplic protest and I will not stop until it is done. I am taking this to the media and anyone else that will listen. I think this should be stopped and I want it stopped now not later. I will be watching you Popeye's . | |
| santos | 8/8/10 |
| I stopped a popeyes in Waukegan il 60085, and it was just bad really bad. Everybody that was there was so pissed of, that some people asked for their money back. But it seems like all sales are final. So one person just walked out and lost is money. I will NEVER,NEVER go back there again. | |
| WILLIAM J TAPLETT | 8/9/10 |
| IF THIS IS YOUR IDEA OF A CHICKEN SANDWICH, YOU HAVE BIG PROBLEMS IT WAS PURCHASED 8/8/10 HERE IN HOUSTON, IT NOT ONLY TASTED LIKE LEATHER IT ALSO LOOKED LIKE AN OLD SHOE. PLEASE GET THAT GIRL OFF TV ADVERTISING YOUR SANDWICH IT SHOULD BE TOTALLY EMBARASSING TO HER.I WAS GOING TO MAIL IT TO YOU BUT THER IS NO COPORATE OFFICE NO. LISTED FOR HOUSTON IN THE BUSINESS PAGES. I REALIZE YOU ARE NOT CHICK FILL BUT MY GOODNESS GET OUT OF THE SANDWICH BUSINESS. BY THE WAY IT WAS PURCHASED ON SCOTT ST ACCROSS FROM THE UNIV OF HOUSTON. | |
| Tina Marschner | 8/9/10 |
| I love Popeye`s Chicken.It is really delicious.The problem I have is driving the distance to get our dinner.I reside in Beloit,WI and I have to drive 15-20 miles into Loves Park,Illinois to get your wonderful food.Is there a way you can bring a Popeye`s to the Beloit,Wi area? You would do well for business as KFC is too expensive and everyone else is wishing that Popeye`s would come into our community! There is an old KFC that went out of business that you could open a Popeye`s located on Park st.Please bring Popeye`s to our community! Thank you! | |
| An ex-customer of your Popeye's located at 20915 Roscoe Blvd Canoga Park, | 8/5/10 |
| I went to your store today for the 99 cent leg & thigh special that all or most of your stores have available on Tuesday and Thursday. This particular store, Popeyes 20915 Roscoe Blvd, Canoga Park, CA 91304 US (818)886-6369, said the "manager" decided not to have the special on Thursdays like your other more CUSTOMER FRIENDLY franchises. I just want to let you know that you just lost two customers and there will be more to come. The store was nearly empty. No wonder. | |
| TPatterson | 8/6/10 |
| I recently stopped at a LaVista, NE store to order the 1pc side and biscuit special for 2.99. Mind you I ordered the same special at another store the day before. I asked for a breast for my piece and was told be the person that it would be a 99 cent upcharge. I said no, it is 2.99 for the special. She proceeded to tell me that I "obviously cannot read" and it would be 99 cents upcharge. Since I "obviously cannot read", I went inside so she could "clarify". I found out the person that I talked to in the drive thru was in fact the manager. She told me restrictions apply and it is stated under another special. I told her I didn't have any problem at the other store and the advertisement clearly has a breast in the 1pc meal. Of course, she became more incensed after that and told me I could just leave her store. I have never seen customer service this bad. What has happened to Popeye's? | |
| Cynthia Hatcher-Crawley | 8/6/10 |
| On Friday August6,2010 In was in the Popeye's in WASHINGTON D.C. S.E. Martin Luther King Ave. S.E.. I already purchase my food and here's a roach crawling up by the chicken up to the sign. The nice cashier said to me that always happen they come out when we have company. The next company will be the Health Department so you need to clean up your act. I am a Food Service Manager and if that did happen which it never happen you could be close down. | |
| a local | 8/7/10 |
| The girls working the oviedo,florida popeyes were loud and very unprofessional. There. was a front clerk that apologized for her delay because she was new. When she ask for help, she was treated like she was stupid by what apeared to be no one of power. I think that some one should investigation the GM at the Popeye because she was the main one yelling and not paying attention. It's ok to do your job, but not as unprofessional as these women were yelling and not paying attention to how business was being conducted. I gave her a pen because they refused to let the girl ringing up our stuff use a pen. It was sick and I felt sorry for the girl. I rather not disclose my information, but I would not recommend that popeyes for a family. Things are kind of loud there. | |
| Dorothy Hyde | 6/29/10 |
| We went to the Popeyes Restaurant on U.S. 301 in Waldorf, MD. last week. We had just seen an advertisement for the new Chicken Fries on T.V. There was nothing on their menu about this and we had just seen the advertisement that very day on T.V. They said that the promotion had already ended. We ordered the Chicken strips instead. They had no dipping sauce whatsoever and really acted like they could care less about it. The manager was right there at the window. He looked to be all of 17 years old. When I spoke to my niece about this, she said she had been there recently as well, and it looked to her like the restaurant was getting ready to close up their business. This is really upsetting. We really enjoy Popeyes. What has happened???? | |
| alley soriano | 7/25/10 |
| i have a complain about our order we went to the popeyes in norfolk,va and we ordered a 5pc. chicken meal and a large mash potatoe i mean they put it in a 2 small container saying that equals to a large i said i dont think so and the employee said hold on after 10mins he never came back so we left. we will never go back there what a rip of. | |
| Nicky Davis | 7/5/10 |
| Hello my name is Nicky and I recently visited the popeyes on York St in Aiken South Carolina and I was shocked at how this store manager Ms. Lasett handled herself and this situation! I took my friend up there to get a check and he was in the store for about 20 mins, so i was hot and a little irritated so i went in to see what was going on and he stated that the manager Ms. Lasett told him to wait until she clears out the lobby. So I was fine with this and i waited for about 10 more mins and finally the lobby was clear, no one was coming in and all the orders were done for the other customers who were sitting in. Now at this time he went back to the register to ask her to get the check and she then told him that he might as well sit down and wait cause I'm going to do drive through now. Now by this time i am heated because not only did i have somewhere else to go and the banks were closing soon but she was also being very rude! So we waited for about 20 more mins and finally another manager came in after almost an hour of waiting, and gave the checks out after asking nicely for him to do it. Now the next day my friend found out he was fired now for what reason we don't know but this is absolutely unacceptable! I will go further and further until something is done about this lady, because she is rude and has obviously taken her position to the head! Something needs to get done about her and the fact that he was wrongfully terminated! CAMERAS WILL TELL ALL! | |
| Bill Meyer | 7/5/10 |
| Ther is a a twin cities area in Mo.aprox. 40 miles south of St.Louis called Festus Crystal City.They are located at the main hiway intersection of Interstate I55 & Hwy.67 south. The only chicken resturaunt we had was a 3rd rate KFC.It finnaly closed this week. all of my family and friends currently have to drive to St.Louis to purchase good chicken,but with the gas prices today we can only go once or twice a month.We are a fast growing area with a need for a Popeyes Resturaunt.Ther are many comercial locations available in high traffic locations.A new store here would be more than welcome and would have a corner on the market.Please consider our community as a new location. | |
| Lisa Chavis | 7/16/10 |
| I drove 20 minutes to popeyes. I ordered the special 13 pieces of mixed chicken for 11.99. They had the nerve to use party wing legs for regular chicken legs. I could not understand why they just give me a different piece of chicken if they didn't have regular chicken legs. i was sooooo dissappointed to ride that far for little chicken legs. | |
| cristal c | 7/17/10 |
| to whom it may concern. I honestly don't know how to express this anymore. the problem will continue reguardless .. i recently went to a popeye's chicken in calumet city Illinois. located on 4 w sibley st. and the cashier, manager and every worker there act like they don't like their job! the manager one day answered back to a customer telling him she wasn't speaking to him she was speaking to her employee, my jaw dropped i just turned around and left.. another time i went into the same one and the cashier was rude to me. i didn't understand what she asked me so i asked her to repeat that and she rolled her eyes and answered back really rude to me. That place is soooo "ghetto" they always have a bunch of their friends in there laughing and joking. I never seen them wash their hands when they return back to work. but then again, I don't even see a point of writing this is nothing probably will be done. just wanted to share my experience with others. | |
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