233 S Patterson Ave Springfield, MO 65802
(417)862-6708
Reviews For O'Reilly Auto Parts Corporate Office
NONYA  | 5/15/12 |
| I SEE ALOT OF PEOPLE COMPLAINING ABOUT SH!T THAT ISNT EVER THE COMPANIES FAULT. POOR INSTALATION, POOR PERSONAL RECORDS KEEPING, AND ABOVE ALL ELSE IMPALITENESS. ALL OF YOU COMPLAINERS NEED TO SHUT UP. THIS COMPANIE DOSE ALOT MORE THAN WHAT YOU SEE. THE ONE GUY SAID SOMETHING ABOUT THE ASSO. TAKEING A CALL WILE CHECKING HIM OUT, GET OVER YOURSELF. THEY HAVE TO TAKE THE CALL WITHIN THREE RINGS OR THE CAN BE FIRED, ANOTHER GUY SAID HE FELT LIKE HE WAS CALLED A LYER ABOUT SOME HEADLIGHT BULBS, WHATEVER, YOU GOT YOUR MONEY BACK. HEY MARK IF YOU ARE A MACANIC THEN WHY DID YOU BELIEVE THAT TEAM MEMBER, DAHHHH THEY ARE NOT MACANICS, THERE IT IS EVERYONE THEY ARE NOT MACANICS NEVER HAVE OR WILL BE, THEY CANT SOLVE ALL YOU PROBLEMS, THAT IS WHAT A MACANICS SHOP IS FOR. THATS IT NO MORE DUMB A$$E$ SAYING STUPID SH!T ABOUT A COMPAINY THAT IS DOING FARE ABOVE THE LINE WHEN IT COMES TO COSTOMER SERVICE. OH AND BY THE WAY THAT CALL WAS PROBLY A MACANICS SHOP CALLING THEY DO THAT SO THEY CAN GET THE PARTS TO FIX YOUR CAR THAT YOU FU(&ED UP. | |
Talina Rogers  | 5/16/12 |
| We've been having problems with your A/C Compressor Kit were going on the 5th Compressor for our customer vehicle which is not good cause the tech is very unset with your product and not getting paid for it and the customer is getting upset also. which is not even our fault it's your company problem which I think you need to get change your line of product. Yoney's Body Shop in Mohave Valley, AZ | |
| anonymous | 5/16/12 |
| I was at store 1168 around 1230 pm today. I purchased a headlight online and it was the wrong one. That wasnt my issue though. The store manager and the young lady at the counter were very busy so I decided to look around a bit, I needed some other things but wasn't sure where to look. There was an older gentleman, his shirt said Bobby, in an Oreilly uniform walking up and down aisles on his cell phone (first disappointment) ignoring the accumulating customers and ringing phones. Once his phone call was finished I approached him for some guidance. He went on to tell me he doesn't deal with costumers, he's just a delivery driver..so why is he out on the floor making the store look unprofessional with his personal phone calls coming before business? Then the Manager, Wade I believe, asked him to answer the phones if he and the other young lady were busy. He had the nerve to say " I was unaware I was a counter person now". Idk why anyone would keep someone on their payroll with that kind of outlook on their job. He obviously felt above helping out and it made my view on the company, at least this store, a very negative one. The Manager was very helpful once he got to me and I believe he deserves someone who is willing to step in when needed, regardless of their job title. | |
| Bill | 5/2/12 |
| The customer service was horrible, and their return policy is a joke. I stopped by to see if they could do anything about my headlight that had just burnt out only 5 months after purchase. I was pleased to hear that there is a 1 year warranty on the light, however when they tried to look up my transaction they found nothing.. So I asked how this is possible, I give my name and number at every transaction. The associate replied with “we don’t enter every transaction in our system”. Well then how the **** am I supposed to get the warranty? Do you guys just randomly put transactions in your system or what? He then replied with a cocky remark, “no, its not random. We don’t always put every transaction in our system, sometimes you have to ask. You could by a pack of air fresheners right now if you want and ill put it in the system.” I felt totally cheated and at this point I was really upset. I went home and printed off my bank records for proof of purchase and he finally accepted the return. When I gave him the bulbs, he told me they didn’t even sell those kinds of bulbs there. He was accusing me of bringing in some random ass bulb trying to return it to their store. I looked at him face to face and he just laughed and said sorry man, nothing I can do. At this point I was furious because I had proof of purchase and the associate was accusing me of lying. Finally another associate came over and said actually we do carry these bulbs. After about an hour of dealing with their BS I got everything taken care of. I think it is safe to say that they lost me as a customer that day along with at least 30 others. --Spread the word-- | |
| Bill | 5/2/12 |
| Never again will i go to O'Reilly's. The customer service was horrible, and their return policy is a joke. I stopped by to see if they could do anything about my headlight that had just burnt out only 5 months after purchase. I was pleased to hear that there is a 1 year warranty on the light, however when they tried to look up my transaction they found nothing.. So I asked how this is possible, I give my name and number at every transaction. The associate replied with “we don’t enter every transaction in our system”. Well then how the **** am I supposed to get the warranty? Do you guys just randomly put transactions in your system or what? He then replied with a cocky remark, “no, its not random. We don’t always put every transaction in our system, sometimes you have to ask. You could by a pack of air fresheners right now if you want and ill put it in the system..” I felt totally cheated and at this point I was real pissed. I went home and printed off my bank records for proof of purchase and he finally accepted the return. When I gave him the bulbs, he told me they didn’t even sell those kinds of bulbs there. He was accusing me of bringing in some random ass bulb trying to return it to their store. I looked at him face to face and he just laughed and said sorry man, nothing I can do. At this point I was furious because I had proof of purchase and the associate was accusing me of lying. Finally another associate came over and said actually we do carry these bulbs. After about an hour of dealing with their bs I got everything taken care of. I think it is safe to say that they lost me as a customer that day along with at least 30 others. --Spread the word-- | |
| Roy | 3/21/12 |
| I was treated with disrespect at the O'Reilly auto parts in Griffin Ga when the sales asso. was waiting on me and stoped waiting on me to answer the phone and take care of the caller and look up parts and prices forthe caller when i was a customer standing at the counter, without finishing the business with me. I addressed my concerns as to why the caller was more important than me He got very rude and stated it didnt take that long. Reguardless of the time it took, I was a customer standing at the counter to do business the caller was price hunting by phone. Who was more important here. Apparently to Bre the associates name the caller was more important. I will not do business with this store again | |
| eric | 3/16/12 |
| i bought an alternator from shucks and it was actually the right part to bad it was lacking an insolator so it fried my wiring to i honestly want to know if thats how yuo handle buissness because if you look at the cameras you can see the guy staring at the alternator inspecting it right before he put it in the box so did you purposefully sell me a defective alternator or did he not even know that is was defective he gave me that alternator with an externalpeice missing he inspected it and i even remember him running his fingers on the threads where the insolator should have been im not going to get nasty and i would like a reply im a mechanic and i will honestly say that ive had the wrong parts 20 times between me and my coworker i used to have to pull out the gaskets count them make sure gaskets didnt get put into the wrong boxes and ive heard of them selling a fuel pump for a ridiculous ammount of money to a woman so guys watch out this is beyond common mistakes and i belive they put deffective parts in a certain spot and every now and then they take one out sell it and pocket the money and call it in to the big wigs as scrap metal or that its still in there store is what it porbably shows up onyour computer when i brought my alternator back in they would replace it but the wouldnt cover my wires because to the computer i probably have a ddifferent serial number on my alternator than whats registered in the computer i want this company to take me seriously and reply thank you | |
| angie ellingston | 3/3/12 |
| my name is angie ellingston and i live in benton ark. the store here is so incompitant its really sad 3 times now i have prepaid to order parts then im told no one checked to be sure if i could even get the damn part the employees at this store are so stupid you tell them the part you need and if its in stock they bring you the wrong part several times before they get it right your average stay in the store is about an hour i think i should get store credit or something for my trouble yes there prices are nice but it dont help much when the store and employees dont do right by the customers just thought your office needed to know of this problem we have in benton ark. thanks for your time angie ellingston | |
| sarah jones | 2/22/12 |
| I went to your store 2076 and i got the worst service from the store manager i think his name was Davd something with a m. anyways i asked for his help to put in a light bulb and he said he was not allowed to do so it's against company policy. After he told me he could'nt help me he just walked to the back of the store and left me with no help or any options. How can a company have a manage with no consideration at all working for them. | |
| george | 1/25/12 |
| i shop at a shopping center in sebastopol, california with an o'reilly store. this center has many other busineses which i try to patronize. if i can find parking. o'reilly employees insist on parking very near their store--and many other stores--even if i cannot. and it is not as if it is not a huge, huge, parking lot where thery could park a ways away. complaints to o'reilly management have been treated rudely or dismissively. i guess you do not have to be an o'reilly customer or employee to dislike o'reilly--and it really could care less. | |
| GEORGE | 1/25/12 |
| oh, and i forgot to say that the o'reilly sebastopol employees called the police on me, after taking down my license plate no. as i was sitting in the shopping center parking lot. great!! and the police came. and left. | |
| Joe | 1/18/12 |
| Sounds to me like alot of disgruntled employees who didnt get their way.. You could ask any of my fellow team members I work with them thru all the thick and thin.. I have personally defended alot of them and would do it again. Just cause your manager did not do the same for you does not mean all stores are this way... As for warranties --Remember to give them your phone number so it could be registered in the computer and if you dont then Yes you will Have NO warranty unless you have a receipt showing when and where you bought it.. Dont like it ?? thats anywhere you go .. And for Fallon Nevada---The team member at that store shouldve have called to verify the part was in stock and put their hands on the part. I can only apologize for that. | |
| 35016 Check it out | 1/9/12 |
| This company encourages employees to call in and report if they witness employee theft. The information reported and who reports the information is suppose to be confidental when reported to loss prevention. I know first hand that when you call loss prevention it is not keep confidential and the details of who reported and what was reported goes right back to the people you reported for stealing. When you report theft loss prevention should not call and tell the person that is stealing that you reported them. The person that reported the theft was harrassed and terminated for made up reasons. The people that are stealing from the company got to keep there jobs. I think this is very unfair and unprofessional to let an employee who is trying to do the right thing for the company be treated this way. The company should stand behind the honest and loyal employees. | |
| Honesty Doesn't Pay | 1/10/12 |
| O'Reillys treats its employees very poorly. In my experience, their management from the Store Managers on up through Corporate is entirely dishonest, and all they care about is getting their bonuses, no matter what they have to do (lie) or who (employees) they have to step on or use. In the district where I worked, harassment, threats of retaliation and verbal abuse occurred on a regular (almost daily) basis. They are also great at falsifying documents and covering up things. It appears the whole organization is corrupt and unethical. They definitely seem to operate on the "good ole boy" school of management. O'Reillys encourages employees to report theft and suspicious activity confidentially, but when they do, the employee is immediately harassed and terminated. The person who was reported as stealing is told verbatim what was said and who reported it as soon as the next day. I personally witnessed a Store Manager stealing between $300-$1000+ almost every working day and nothing was done about it. This individual is still employed at O'Reillys and most likely still robbing the company blind, all under the watchful eye of the so-called District Manager. Almost every employee in the store was aware of what was going on (but threatened if they were to report it), and a couple were in on it also or helping to try and cover it up. | |
| The worst of the worst | 1/3/12 |
| I worked for O'Reilly for over a decade. It a shame that everything get put on the store for poor customer service. The store team members are unpaid and have to take all the abuse. The DC's are poorly ran and the team members who work in them are not held accountable for not doing there jobs in getting the right parts to the right store at the right time. | |
| Satisfied | 12/25/11 |
| Are you complaining you didn't know it was made in China? Read the label on the box. Are you complaining that it failed and you didn't know it only had a one year warranty? Read your receipt, warranty information is printed on all receipts from O'Reilly. Lastly, not that I expect you to understand latin, but never forget Caveat Emptor, meaning "Buyer Beware". This means that you are responsible for your purchases. If it ends up not being what you wanted/expected, then you shouldn't have bought it. Don't expect others to save you from yourself. | |
| Janice | 12/14/11 |
| Oreillys rates pretty bad in my book. My brother bought a battery in March 2011. It went bad in December 2011. The battery is under warranty, but they want to charge him a prorated charge for a new battery. Now I could see if the battery had been used for a good length of time, but nine months is not that long. Seems to me that the battery must have been on their self for awhile before my brother came along and bought it. Now he has to pay again for Oreillys being money grubbers. Like I told my brother...Walmart just exchanged a battery for us that was under warranty and was just about to expire and they did not charge us a dime. Maybe people should check other places out before they buy things from Oreillys. | |
| Tim Quinn | 12/4/11 |
| I bought 2 front wheel bearing assemblies from oreillys 2 years ago and had to replace the left front yesterday by Belle tire on my 2003 dodge ram. This front wheel bearing assemble failed only after 20,000 miles on it. This part was made in china which I did not know and confirms that oreilly sells defective parts. I went to there Woodhaven store to get a refund and the bozo's told me that the part had only a 1 year warranty on it? So I will no longer buy any parts from oreilly and tell all my friends to boycott the store. Thanks alot oreilly, your parts are junk! | |
| mike browning | 11/25/11 |
| Oh, by the way.... If your interested in doing a sponsorship or promote a race. PLEASE email me mcb46016@gmail.com Thanks | |
| Bob | 10/25/11 |
| U people get what u pay for as far as employees, NO one is trainded properly if u have a complaint u will be shipped out or have your hours cut! Parttime people are treated like dirt, WE R the backbone of your schedules. We may have to wait months to get your end year evals. Managers wont give a decient eval because it affects his bottom line MONEY. Its all about them! Piss poor Management team. Sad sad. Looks like a nation wide problem. Ted and the boys dont have a clue!! Put ur asses back on the street like u used to do. Get it together or loose it boys!! You dont work for a pttance. They give us a 3% raise. 26 cents if u can get it. Last one took 6 months to get. Your getting more than your paying for! This is not the Company store and We Dont Owe our Souls to it! | |
| Mark Woodworth | 10/24/11 |
| I bought a heater core at O'Reillys in March of 2011 and put it in my truck. It started leaking in October of 2011. In September of 2011 I replaced my son's heater core with one purchased at O'Reilly Auto Parts. It started leaking yesterday. An employee at O'Reilly just now told me there will be normal corrosion in an aluminum heater core and to expect it. I am a certified Ford mechanic and find this unacceptable. It will take me around 9 hours to replace both of these heater cores and the bill from a garage exceeds $600.00. If you have had a similar problem with these heater cores please contact me at woodros460@yahoo.com and maybe I can help with your added labor costs that O'Reilly seems not to be concerned with. | |
| Competitor | 10/13/11 |
| I don't know if this is a concern for your company or not . Your manager in Huntington WV , Delano Bryant is a former Auto Zone employee . He is asking employees for confidential passwords to our corporate conference calls so he can listen in . Is this how you do business ? Is the DM instructing him to do this . You might want to let them know that it is illegal . | |
| William A Sparks | 10/14/11 |
| Prior to coming to work for Oreilly in May of 2010 I was also a customer. I live up in the Duluth Minnesota area and had been a few of our stores in the area. I was always treated very nice and never had a bad experience at any of our stores. Even as an employee and a customer my experience with Oreilly has been a real pleasure. I love my job and look forward to many years of both working and shopping at Oreilly. Proud to be a team member. | |
| jeff barrett | 9/27/11 |
| so we went into the store to get a simple thing as thread locker -as was i was in a hurry as i drive truck for a living-this was at the Fernly store in Nevada, as i went back to Reno i read the tube and noticed that they had given me the wrong product--as i went into the store to return the item and get a simple exchange they said they could not look up on the computer and i said that this was tues the 20th at 10.00 am they said you are SHIT OUT OF LUCK.. THE MANAGER WENT AS FAR TO SAY IF I WAS NOT WORKING RIGHT NOW I WOULD KICK YOUR ASS- VERY RUDE PEOPLE SO WE GOT INTO AN ARGUMENT AND HOW PROFESSIONAL IS THAT TO HAVE A MANGER OF A STORE THREATEN A CUSTOMER WHO HAS BEEN A CUSTOMER FOR OVER 30 YEARS!!! A $14.00 DOLLAR EXCHANGE THAT HAS TURNED INTO BLACK BALLING THE COMPANY REALLY !!!! WE NOW WILL TELL EVERYONE TO GO TO AUTO ZONE AND NAPA KRAGEN WAS GREAT O'REILLY IS SHIT ....ALSO THE RENO STORE CAN SUCK ASS TOO ... THEY TOLD ME THAT I CAN GO FUCK MYSELF REAL PROFESSIONAL THE BBB WILL LOVE TO HEAR THIS STORY AND SO THEY WILL ..... | |
| james wells | 8/8/11 |
| I am doubting that this review will make the charts... but I will be making the same post to sites, nationwide. This is the second time that I've made debit-card (cash) purchases for parts of which I could't use and, subsequently, requested a return (for): the first (purchase) was for a pair of $270 hub assys., and the second was for a $10.80 o-ring kit. Although I used my debit card--which is treated as a cash transaction--I was made to wait THIRTEEN DAYS!!! before my acccount was credited. The $270 was debited immediately upon purchase... but I had to wait 13 days for my refund!? The same individual (Thomas, Galloway store, Mesquite Tx.), today, refused to give my money back on the $10.80 purchase... reciting the same rhetoric. I called corporate and spoke with Mitch... who informed me that he would look into it. HA!! Looking into it isn't returning the money which I paid. Debit transactions are immediately debited: that is, the money is taken from the consumer... and IMMEDIATELY deposited into the retailers'/vendors' account. Where do you folks get-off extorting people? How many tens-of-thousands of interest dollars does your company earn while holding consumers' money at hostage? I will pursue this every day, every year and will awaken as many persons to this travesty as I am given the days to do same. I wont quit! X Customer and staunch adverary, James | |
| Richard Cassida | 8/10/11 |
| Went to O'reilly store in Exccelsior Springs, Mo and bought 2 u-joints for 1996 Checy PU. Went to install them and the rear would only go in part way. After about an hour took the drive shaft and u-joint to a dealership and after they looked at it said that was not the right u-joint. Took that one to Paola, Ks store and they exchanged it for the right part. I ended up paying $50 to a dealership for the wrong part being put in right box. I contacted the Excelsior Springs store to see if they would help with the labor cost on their mistake and they told me they weren't responsible for parts being packaged wrong and being sold to me. Pretty poor way to do business. Will have to use other parts dealers and see if they stand behing their service. | |
| Steve | 8/13/11 |
| Bought life time brakes at hy 80 Phenix City, Alabama , then needed new ones Rodger said can't exchange them cause the employee does not work here no more. I said that does not have any thing to do with my life time brakes. He said here's is my boss , he told me the same thing, and i said i will not come here no more they lie, they don't stand behind there products! | |
| Mindi Harrison Ripley, TN | 8/14/11 |
| Our local office has put 5 transmissions in my dually in the past year. It has been a matter of either not actually ordering it, or the wrong one was ordered, or we were told it would come in on a particular date and did not. The ones we did get, did not last or did not work from the beginning. The store manager never returns calls like she says she will, she tells you one thing and something else is the truth, or when we call she has taken off for the rest of the day. The customer service has not been what you would expect out of a store that is suppose to be selling to the public. The quality of parts seem to be very poor. I use my truck for my business and you cannot rent a truck any more. I have had to rent from my friends and was told the store would pay me back. I had to pay the mechanic up front because this store owes him for other warranty work. I still haven't been paid for that like the store manager told me I would. I need some answers, I do not want to talk to an attorney, but I may not have a choice. | |
| out o gas | 8/15/11 |
| Store #216 Shawnee oklahoma.... I get the wrong parts more often then the correct ones. "well it was boxed wrong" "well the employee who sold it to you was new" Whatever....... The fact is that I have to drive 44 miles round trip to go to the oreillys in shawnee twice per part. sometimes more. I have been doing business with and purchasing 98% of my parts from them for more then 15 years now. I lose money when I have to chase the same part many times. The manager at this store(Marcus) is great as is Chris. most of the rest of empleyees are idiots and care nothing about getting the right part or even looking in the book. If the computer does not have it, we dont have it. I'm too lazy to pick up a book. I will be looking for a different supplier of auto parts to try. I did not see a rating of NO stars to choose so I put one star. | |
| Fallon Nevada Pissed off customer | 8/21/11 |
| I live in Fallon Nevada and I went in to Replace My Starter and Carberator. I had a One Year warnity on.. The guys who work there said that they did not have it in stocked that the store in Fernley Nevada which is a town over about 20 min away had it in stock so they said we could drive over there and pick it up which is fine...So I drove all the way there and that stupid Store DID NOT HAVE IT IN STOCK!!!!! So I waisted My time from WORK and GAS FOR NOTHING!!! YOUR STORES SUCK AND I WILL NOT BE USING YOU ANY FREAKING MORE....YOURS TRULY ONE PISSED OFF CUSTOMER | |
| Rob H. | 9/2/11 |
| I was traveling through Mississippi and knew I had a tail light out and wanted to replace it before dark, so I stopped at the 1st parts store I saw, an AutoZone. After walking in, I saw a handful of customers and since nobody greeted me, I started counting employees. Evidently there was a meeting going on because I counted 13 bodies wearing AZ red. After finding the bulb myself, I went to the counter and nobody spoke to me. I waited only 30 seconds and returned the part to its location(I'm a parts specialist myself) and left the store. I wish I'd paid attention to which city I was passing through, but can only remember it was on US49. After leaving, I quickly noticed an O'reilly Auto Parts sign and crossed the street, pulled into a space and went inside. I didn't make it 5 steps into the store when I heard, "Welcome to O'reilly! We'll be with you in a moment." I was good with that, as it has become standard procedure over the past 15 or so yrs. The counter was full of customers(could've used more employees). What did surprise me is, the guy who called out to me actually came from behind the counter and asked what I was looking for that day. I told him and he showed me the isle where I got the bulb. After that, I asked about a fog lamp assembly and you HAD IT! Not just the bulb itself, but the entire lamp! I was also loaned the screwdriver I needed to replace the bulb, thanks. Having spent some 20yrs in automotive parts, and having worked for AZ, Advance, GPC, Carquest and other parts companies (even new car dealerships), I was fairly impressed not only that the part was available, but that the guy behind the counter wasn't just helpful, but actually knew what he was doing. Keep people like that and you'll never fail as a company! Parting comments on behalf of O'reilly stores everywhere: Mistakes ARE made as part of life. However, some of the "bad stories" here look totally fabricated by people who'd do best having a mechanic repair their vehicle rather than "fixing" it themselves. Looking up parts is NOT as easy as some of you seem to think it is, by any means. Automotive parts change constantly because vehicles are constantly changing. It's not 1970 anymore. The resounding issue I see with you "unhappy" folks is a clear LACK OF EDUCATION on your part. All caps won't help! Poor grammar won't help. Being ugly about what you think is the only thing that matters... won't help. Being WRONG, as most of you obviously are, won't help either. Finally, being an ass by throwing out the "race card" only serves to make you look like a racist yourself. Knock it off and you'll avoid doubling your troubles. Have some patience, use your good manners, ask for help if you think you need it and remain as calm as possible. It will get you EVERYWHERE! O'reilly not only has my business, but I would work for the company myself, based on my visits to the stores since that day in MS. | |
| Warren McClure | 9/3/11 |
| I worked (slaved) for CSK for five years (left twice) and O'Reilly Auto for three. Employment opportunities are limited in my part of the country. I really do enjoy selling car parts. So, I stick with it. This note is to make a few of my issues known. I personnaly have never known a company to have more deprived or less qualified individuals to be employed in positions with management authority over others. My experience has been that as long as the corporate folks are hauling the money out by the truck load. All else at best, is secondary and normally a non-issue. Your audit procedures only measure one piece of the pie, YOURS! I am convinced that the coorporate powers that be would consider these things to be the real world of business in today's corporate America. Take a look around. As a nation, we are and have been in long term serious trouble. Why is it that your front line employees have no idea who you are? | |
| Chris Theodosis | 9/13/11 |
| I own a auto repair business and according to the local store am their biggest customer. I called at 7.30am to get a price on an ECM at 5.30pm I'm still waiting. In the meantime the customer i was trying to get the price for went into the store and got a price within 10 min. This store 1372 is run very horribly. Its been open 5yrs and has had 5 managers. The district Manager Terry Walker is a real piece of work. He doesn't even have the balls to come down to my shop and talk to me. I tell him my concerns but he doesn't care. I'm guessing they are getting ready to get a new manager, because the other day their loss prevention team told the manager that i didn't pay for a part the week before. I pay for every part that is delivered to my shop by check. I produced the check number and amount, but never got an apology for being called a liar and a thief. This comes from a store that had 2 employees get robbed twice. They were no where to be found and someone robbed the safe TWICE. They were written up for their first and final warning but never fired. I think they need to do an overhaul from top to bottom. It just pisses me off that i can spend as much with them a month as i do and a walk in customer can get a price way before i do. This week i started buying somewhere else, so we will see whos more important someone who spends $10.00 once or someone who spends $5000.00 a month. | |
| | 7/17/11 |
| i will not tell you where i live or work, but you have employees that make me uncomfortable and have given me an unwillingness to return to your store. these employees have total lack of respect for themselves, myself as a gay man, and o'reillys as employment. for the company i work for, i buy parts as necessary, and fleet vehicles do require a bit for parts, as well, i do buy parts from time to time for my own vehicle. as a mechanic, i do treat your employees with kindness and respect, and yet i am the brunt of their harassments and jokes, all spoken behind my backto fellow employees and other customers while inside the store. it's unknown wheather the manager knows of this harassment or is a part of this stage. to coin a phrase:"i can go down the street to your competition where they have respect for me, and know the value of a customer" if your sexual harassment policies do not include customers, then i can and will end our company account with your database and create one with o'reilly's competition. YOU HAVE BEEN FOREWARNED | |
| VERCINE SCOTT | 7/20/11 |
| I NEED A RESPONSE RIGHT AWAY I DON'T KNOW WHAT IS GOING ON BUT SOMEONE HAS BETTER TELL ME SOMETHING THIS IS STRAIGHT UP BULLSHIT. I AM SO DISAPPOINTED IN YOUR COMPANY I WILL NEVER BUY ANYTHING AS LONG AS I LIVE OUT OF YOUR STORES ANYMORE AS WELL AS ME LETTING MY LARGE VARIETY OF FAMILY AND FRIENDS KNOW NOT TO PURCHASE ANYTHING THERE EITHER. I HAVE FOUR SMALL CHILDREN AND THIS SHIT HERE THAT YOU AALL ARE DOUNG MAKES YOUR BUSINESS LOOK VERY BAD. I WENT INTO THE EVERGREEN GRAND RIVER STORE ON TUESDAY THE 19TH TO URCHASE AN ALTERNATOR I GAVE ERIC THE CASHIER $131.78 IN CASH HE PUT THAT ON AN O'REILYS GIFT CARD I ASKED HIM WHY WELL THOSE ARE THE PROCEDURES THEN HE TOOK $20.00 OFF MY CHASE BANK CARD. SO I LEFT I CAME BACK BECAUSE I HAD THE WRONG ALTERNATOR HE HAD TO ORDER THE OTHER ONE I TOLD HIM THATS OKAY JUST GIVE ME MY MONEY BACK HE WENT AND GRABBED ANOTHER GIFT CARD TO PUT ALL MY MONEY ON IT I TOLD HIM HELL NALL THATS NOT WHATS GOING ON I GAVE YOU THE MAJORITY IN CASH AND I WANT IT HOW I GA E IT TO YOU, WELL HE TOLD ME TO TELL HIS SUPERVISOR THAT SO I SAID WHERE IS HE NO PROBLEM I DON'T BITE MY TONGUE SO THEY TOLD HIM TO GIVE ME CASH BACK HE ASKED FOR MY CARD I GAVE IT TO HIM THINKING HE WAS GING TO PUT THE $20.00 DOLLARS ON IT HE PUT THE WHOLE $151.78 ON IT NOW HE HAS FUCKED ME AROUND COMPLETELY THEN ONE MANAGER WANTS TO BE SARCASTIC SO I GOT UGLY AND THEN ON TOP OF THAT MY FOUR CHILDREN WERE WITH ME I HAVE A 4 MONTH 2YR 3YR AND 6 YR OLD I HAD TO WALK THEM BACK UP TO THE STORE WITH ME. NOW I SPOKE WITH MY BANK THE CLAIMS DEPT THEY DON'T SEE ANYTHING NO HOLDS PENDING TRANSACTIONS FLOATS THEY DON'T SEE SHIT WERE IS MY MONEY I WANT TO KNOW MY VAN IS SITTING IN A SHOP WITHOUT THE ALTERNATOR AND I'M BEING CHARGED FOR THAT SHIT BECAUSE OF THE EMPLOYEES FUCK UP AND THATS HOW I FEEL ABOUT IT HE DID NOT DO SOMETHING RIGHT AT ALL I'M TIRED OF GETTING THE RUN AROUND ABOUT MY MONEY. I CONTACTED THE STORE AGAIN AND THEY SAID THAT THE TRANSACTION WAS DONE CORRECTLY I CAN'T TELL WERE IS MY MONEY I'M GETTING VERY UPSET ABOUT THIS SHIT NEXT THINGS ARE GONNA GET VERY UGLY AT THAT STORE BECAUSE I'M NOT THAT PERSON FOR ANYONE TO KEEP FUCKING OVER. I HAVE A HEART DISEASE I'M MISSING MY APPOINTMENTS MY CHILDREN HAVE APPOINTMENTS AND WHEN I CALLED CORPORATE EARLIER THEY ASKED FOR THE INVOICE NUMBER WHICH IS 3326293127 THEY SAID IT WAS REFUNDED NO ITS NOT SO I REALLY DON'T WANNA HEAR THAT SHIT ANYMORE REALLY I DON'T HAVE THE TOLERANCE LEVEL FOR BULLSHIT LIKE THIS. YOU ALL ARE NOT GONNA PAY FOR MY VAN ON THIS LOT A MISTAKE HAS BEEN MADE SOMEWHERE AND I SEE THAT ITS PLAIN TO SEE.IF HE DID THE TRANSACTION ON A GIFT CARD DIDN'T HE HAVE TO UNDO IT ON A GIFT CARD I WOULD THINK SO, HE WAS SO BUSY TELLING ME THAT HE WOULD FIX MY VAN FOR ME HE WASN'T ABLE TO GIVE ME MY REFUND CORRECTLY. THIS IS SOME SAD SHIT I NEED MY VAN AS WELL AS MY REFUND I NEED A CALL 3135887017 | |
| Marvin Von Renchler | 6/21/11 |
| Your auto parts person who is supposed to be a specialist, gave me BRAKE FLUID when I needed power steering fluid. It destroyed my steering system. The cost is $2,800 which I dont have. I am wheelchair bound from polio and need my vehicle or I'll lose my job and house. Your manager of district 264 Pat Santon, said and I quote 'Its a BUYER BEWARE thing---you should have read the bottle and known better." Well, Iam not a mechanic---you people are the auto parts specialists! Now you refuse to pay for the repairs and have screwed my family. This is devastating to me as a handicpped person who cant just go get any job. This happened in Tigard Oregon. | |
| daryl johnson | 7/3/11 |
| I live in port arthur texas i went to buy a heater bypass hose for 2003 impala 3.4 the worker behind the counter said he did not have one with out checking the computer so i asked the other worker to check the computer and he did,but while he was checking the other worker javier amde a very nasty comment to me that he sick and tired of customers thinking that they know every thing so i told him that i spend a lot of money in that store he replyed that he dont care how much money i spend at orielly so i told him i will report him to his manager and he replyed that he did not care who i report to i got very very angry and walked out of the store i am a mechanic and for the last 10 years i bought my parts from orielly exclusively this employee is very un professionslly and respect to customers at all this happened July 3 2011 at 11:30am at the store on gulfway dr Port Arthuir Texas | |
| H~ former employee | 6/8/11 |
| The O'reilly's in North Bend Oregon is pathetic. I overheard management joking about forcing some of the small private shops to close because they can't compete with the volume of sales. Mark S. the manager and Bob K. the DRUNK are the two biggest douchebags that work there. Bob and the loudmouth named Dave E. make lewd comments about women, even pre-teen girls and leer at them when they go into the store. I was told that Bob's sexual harrassment of other female employee's ended with the female's quitting and NO ONE backing them up because BOB is too valuable to the company and they don't want to lose him. That he is a drunk and sometimes works completely hammered. Even drove a delivery truck to a customer's place of business 15 miles away in Charleston oregon, was so drunk the customer called Mark the manager because Bob was too drunk to drive back. Did Mark reprimand Bob? NO, in fact Bob worked out the rest of the day at his own desk! Mark is hardly ever at work, when he gets behind and knows that he's going to get a surprise inspection from the district manager he freaks out on all the workers and makes them cover for his fat ass. Mark SCREAMS at the workers, likes to intimidate and has been known to slam a few of them up against walls because he was mad. If O'reillys was smart, they'd send in a mole to see what's really going on there, because some day he will push someone too far and they won't take the abuse. But Mark might be too valuable to lose too, since he's the supervisor on all of the other district stores INVENTORY. Apparently he's the only one in ALL of the stores competent enough to do the job. Mark does nothing but complain about how he's mistreated by O'reilly's and talks about how he want's to quit and go to work for Napa. | |
| Mr Henry | 6/13/11 |
| You should have zero a rating for NO STARS at all!!!. I went to the O'Reilly store at 7871 N Oracle Rd in Oro Valley AZ as I have done before but this time I was treated as if I was invisible!! I am a black man 5' 10" tall about 240lbs wearing my marine hat, I'm a retired marine. I walked in, there were two people in the store as customers, when you walk in a bell sounds to let you know that someone has entered the store. No one acknowledged me!, there was a young man at the counter just standing there he lookied at me but said nothing and an older gentleman on the phone, there was also a young lady helping one of the other customers. When she was done I walked where she was and she walked right pass me not saying a word, such as CAN I HELP YOU! I was in the store for over 45 minutes. Now other people came in were acknowledged as they came they were ALL WHITE and were helped. There was another young man walked pass me to check the pop machine said not a word, looked at me and kept walking. As a man I felt ignored! As a black man I was PISSED!!! I will never shop there again and I will tell others not to shop there. I don't know if you at corporate are aware of this type of behavior from your employees but it needs to be checked quickly! HOO RAH!!! | |
concerned customer of 15 years  | 6/13/11 |
| I went in to The napa ware house in Denver, Colorado today to return now the second heater core for my grand am. The adjustable heater core is a bad desigh for Colorado and other warm climate areas. A heater core should not have adjustabe hoses. My problem is not realy with the part thow. I go into this napa all the time for many needs. Well when i went in to return the core and just get my cash back sence I went to GM and spent more to get a good part. However the manager on duty was rude, and called me liar. I told her to check her computer records on returns and it will clearly show the part originaly bought, and the prior return. Told her this is not how you treat your loyal customers and she said oh well. I told her to give me store credit sence she want to treat me this way and finaly she said ok. While I was looking for somthing to use on the credit, the parts person who has seen me in there many times pulled up the records for my account and found all the paper work, that I had had to exchange the part already and took care of every thing. I thanked him for his help and when he went and showed the manager the paper work she still did not come over and apoligize for the rude behavor or anything. To me it is a very sad thing that the sales reps do a beter job at customer service than the managment. And that a manager like that still has a job at a full ware house. Thewse are my thoughts on this manager and I sincerly hope she is reprimanded for her lude behavor with customers. S.D.F | |
| michael barclay | 6/18/11 |
| I was broke down in tulsa oklahoma with a bad battery, fortunatly my son-in-law was with use to help. We took the battery out of the car and went to oreillys store #172which closed at 9pm, however the person let my wife in and took very good care ofher. I dont know his name but his counter # is 1802. This is a super employee and should be highly comended. I am 90% disabled and this type of employee is just really hard to find, thank again. | |
| Former Employee | 6/2/11 |
| After reading these comments, it is obvious that the Oreilly's in Lufkin Texas Store # 768 fits right into the category of bad management. Judy is the district manager of this store also and Mark Ives is the Manager. Mark stands up to no one, not even his young boy that he is scared to stand up to because his dad is a manager of another store. Other employees beg for assitance, and get nothing. This boy sneezes and he comes running. This is no joke. This kid knows very little about auto parts. This kid leaves cutomers on hold because he says they "don't know what they're talking about". He uses the excuse "I'm not a mechanic so why am I supposed to know?" Well, you work at a parts store...that's why. Manager does nothing and Judy is also aware and does nothing. The employees run this store more than managment and that creats so much chaos. I got out of there as soon as I could and such a weight was lifted off my shoulders. Where I am now, EVERYBODY is held accountable for what they do, good or bad. No favoritism. Credit is given when deserved. | |
| Jeff Davis | 5/17/11 |
| Today I took my car to a mechanic where a wheel bearing had to be removed and was taken to a O'Reilly store. The store received the part early this morning and after 3 pm this afternoon my mechanic said they called to check on the work and the machinist had not came to work. NOONE called either me or my mechanic to let us know this delay. I work for the postal service, so not only have I lost a day off work, but my time. I have requested a regional manager contact me, which he has not as of this moment....I think they need to change the name of the stores to OREALLY??? cos I wont be going back.... | |
| Lisa Rogers | 4/18/11 |
| Daniel West, store manager at store number 504 in cleveland tx, and Casey Councellor, assistant manager at store number 504 in cleveland tx, have been sleeping together since February 16,2010. This is against company policy however they still get away with it. I was terminated for a private conversation with my own boyfriend but the can have sex in the conference office upstairs at 6am every morning??? YoYou people need to be looking at them and not us folks that bust our butts to make money for a company that would throw there own mother under a bus to save their own hide. This company is a joke and the so called managers at store number 504 in cleveland tx are poor excuses for human beings much less managers at a multimillion dollar company. | |
| Former Employee | 4/18/11 |
| I was recently employed for three years at oreilly auto part store 504 in cleveland tx, i devoted lots of time and energy into learning all i could, i was an rss, i had my assistant manager book done and i can literally do just about anything in the store. But i knew too much about my manager Daniel West and assistant manager Casey Counsellors romantic relationship so my hours were changed to closing every night and having to take lunch an hour and twenty minutes after i got there. Way to go team, someone really needs to investigate 504 in cleveland tx 77327. There are alot of good workers under very poor management there.....i quit last friday, because i know that calling Ron Biegay from hr or Judy Mckinley dist manager gets nothing done. Investigate the store, send in a secret worker or secret shopper, you will see the "assistant manager' on her cell phone in the back, customers will be backed up to the door and the "store manager" will be off holding a piece of paper pretending to work. I really loved my job but the squeeky wheel dont always get the grease. | |
| Carmi Jorgensen | 4/19/11 |
| The reason for this is. I went into the O'Reilys in Issaquah and I was treated with what I would call non professional attitudes. I am a 60yr old lady. I went in to get some brake fluid and coolant. The coolant was in the front which was great. However the I asked where the brake fluid was. The man who was at the counter was resting his upper body on the counter said it's down Isle 1 on the top about midway down. He did not even show me where it was. After I finally found it I pick it up and took it to the front desk to pay for it. The young oriental man said to me what do you need in a rather sarcastic way. He than proceed to want to know who was helping me. I pointed to the gentle man who had by this time gone around and was standing at the other counter. Someone else came over and said it hasn't been rung up to go ahead and ring it up. He did and than he said it was 29.50. When I gave him the 29.50 he said to me do you have the other three cents in a rather abrupt way. Then when a man came in to the store that they apparently knew they greeted him with joy and wanting to know how everything was and so on. I felt as if I was a female that was not worthy to be in you store. I will not go to you again I will go to NAPA from this time forward. Sincerely yours Carmi R. Jorgensne | |
| Mike M | 4/8/11 |
| Worst customer service experience ever. Requested a part to be ordered and was told the part was never ordered and the person responsible nolonger works there. One of the men at the store said he thought he saw the part in the back, To make a long story short the manager sais he knows his job, I'ts not his fault the associate did not order the part and I should leave before he calls the police... Do not go to O'Riley's in Millbrook, I think the managers name was Chris. | |
| Marlin Sipler | 3/23/11 |
| I'm from West Plains,Mo and on the 22nd of March 2011 I took car battery to the store in West Plains for a replacement as the "New" battery I bought in September of 2010 was defective.That's less than 6 months of use.At the store the employee looked up my name as I didn't have the receipt and he did find my name listed along with the purchase cost,time of purchase,etc.He told me that the battery which I brought in wasn't the one listed in the computer.I told him he was 100% wrong as this was "definitely" the same battery.He consulted the manager and he so much as told me the same thing.I told them that obviously their employee back in Sept made a mistake and must have listed a wrong battery number.The bottom line is they did not honor a replacement and I had to buy another battery elsewhere because of an employees mistake.I'm very "disgusted" with O'reillys in this city as they must think money grows on trees.Employees were very professional. Marlin Sipler | |
| Mike Doyon | 3/16/11 |
| 3/15/11 7pm and them again 8pm I'm from Missouri and the gentleman working at your House Springs(Mark) and the Fenton locations are incredible. It sure is nice knowing that there is still good help out there. These guys show perfect example of what it takes to get your company to the next level. I'm a GM at a local resturant and was VERY impressed last night. See you soon..... Thank You, Mike Doyon | |
| Marios designs | 3/11/11 |
| Hade a bad time with one of your manager staff @ your addison And kedzie store ,chicago il 60618 I have sign co and been doing buiss for about 12 years allways buy all my auto needs @ this store and never once had a problem until today I called the store ahead of time and ask if I can pay with a company check the person said sure no problem to make it short I had about $ 141.54 worth in tune up parts and when I gave the person the check another guy screams out from the other side of the counter we cant take that check ! I then said why not I only been using my sign company checks for12 years! So the person who ran the check so call manager of the store said that the check was declined I call my bank thinking something was wrong with my acount but it was fine the manager was very nasty and not prof and started yealing @ me in front of everyone when ask the manager is name he said no and picked up the phone and told me I had to leave I write checks every where in chicago . If this manager is still working for your co and is not fired & is still working with your cor im force to take my buiss somewhere else this happened eiarly afternoon march 11 2011 hope you value my buiss Thank you and good day Mario mercado Mario's sign designs | |
| Leslie Moore | 12/13/10 |
| I was on a christmas shopping trip with my wife in Fort Worth When the Alternator on our vehicle quit charging. Not knowing the area or locale stores I call Faye at the Jacksonville,Tx O'Reilly store where I live. Faye was quick to look up the part I needed gave me all the part numbers I needed along with the prices I should expect to pay. I looked on my computer and located the O'Reilly stores in the Fort Worth area and contacted the store at Main and 28th st. Gilbert was able to conferm the item I needed was in stock. I made my way to the store and ask for the part I needed Gilbert heard my request. Recognising me from the phone call came over to assist. The part was found and he loaned me some of the tools I needed to change the alternator there at the store Henry the store manager as wall as every employee I aproached for assistance through this project was very helpful. I was very impressed with the consistant customer service and friendly attitude of the employees. They made a potintally costly brake down painless and enxpensive saving the shopping weekend. Thats the customer service mindset many of the companies are losing today.Please strive to keep this mindset alive. Customer for Life Leslie Moore Jacksonville Texas 903-721-3316. | |
| Rick Page | 10/4/10 |
| I normally do my auto and farm machinery business with O'Reilly Auto Parts store in Clinton,S.C. I can't tell you how many times they have went out of their way to help me get the right part. Today I was working on a tractor and needing a thermostat.I stopped at NAPA Store since it was closer.The guy told me I would have to go to a tractor dealership to get one.I left Napa and stopped at Advance Auto on the way home and he tells me the same thing.Now neither store offered to look it up or order the part.I told my son since I'm this close to O'Reilly's in Laurens,S.C.let's stop their.The guy looked the part up after asking the tractor make.He had the thermostat in stock,plus the gasket,radiator hose and clamps...Needless to say the Clinton and Laurens Stores will have all my business from now on.I will pass this information on to my friends too! | |
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