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Merle Norman Cosmetics, Inc Corporate Office | Headquarters
9130 Bellanca Ave. Los Angeles, CA 90045
(310)641-3000
Reviews For Merle Norman Cosmetics, Inc Corporate Office
crystal  | 5/14/12 |
| I have used Merle Norman since I was 19 yrs old and I am now turning 42. I cannot afford to pay for less and less product. I used to get a free gift when purchasing 2 of your products and can't remember when was the last time I received a free gift. Love yuor products but can no longer afford to make special trips to buy them only to find out you are re-packaging again and are out of the products I am completely out of. Cover Girl here I come. :( |
| Melodie Griffin | 5/17/12 |
Merle Norman has adorned my face from teenagehood to middle age. I hate to say goodbye, but Total Finish is no longer the same product. It is a ripoff and even seems to have changed formulation.
Disappointed and leaving for another product line,
Melodie |
| Shelley Greene | 5/19/12 |
| I am 59 years old - have been using Merle Norman Total Finish Medium Deep Neutral Foundation since I was 18. I went to the franchise in Kamloops, B.C. at the Aberdeen Mall to purchase this product - not only was I told it wasn't a Merle Norman Product, but after considerable promting via asking the sales person to investigate the product - she found I was right and could order in the make up I was asking for - I was told I would have to purchase not 1 but 3 of the Total Finish makeup and also that I had to pre-pay for it before it would be brought in. I drove 60 minutes to the store to buy the product - it would seem to be I was pretty sincere in my plan to purchase it. I was told not only that I was mistaken and that it wasn't a Merle Norman product, but that perhaps due to the packaging change, I wasn't recognizing the products that they did have available as being my total finish. HOGWASH - I know what I was looking for and was excited when she brought it up on her computer and told me I could get it if they ordered it in - but to have to buy 3 of them - and PREPAY?????? What's wrong with this picture. I want the Total Finish Medium Dark Neutral and will do damn near anything to get it - after the fiasco I have been through, buying 3 isn't a problem - as the product will probably last longer than I will at my age. SOMEONE HELP ME - I really want this product...... Thank you. Shelley Greene sgreene44@yahoo.com. |
| edith rush | 5/20/12 |
I have used moisture emulsion for years due to the fact that I have asthma I cannot use a product with a fragrance the last time I purchased moisture emulsion it had a fragrance. The store claims it does not now have a fragrance funny the tube says on the ingredients fragrance. I wish it didn't have I love the stuff I wish you would take the fragrance out of it so I could use it.
Thanking you in advance.
Edith Rush |
| carline kenney` | 4/23/12 |
| I won't be cheated again by merle norman. I'm changing to Clinique as soon as my compact runs out. Your customers aren't stupid. |
| Vicki Jones | 4/26/12 |
I have also used Merle Norman Total Finish Medium Deep Neutral for over 30 years. The new formula that you say is the same is in fact NOT the same. Talk about disappointed. You have lost a loyal customer.
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| Jean Swinford | 4/27/12 |
| I have used total finish for years and love this product. However, the last three compacts that it comes in have broken with the first two or three uses. It then smears all over the other products around it - what a mess!!! I am considering going to another cosmetic company. If Merle Norman doesn't care more about the product and package of their product, then they don't need our business. |
| Rebecca Price | 5/1/12 |
| I also just bought my favorite and only foundation I have ever used since I was 16 years old. I am 35 yrs old and very disappointed with my purchase of the total finish. I bought it and got it out to use and saw the new size. I took it back today to get my money back. The sales lady at Towers Square in Roanoke, VA was very argumentative with me. She kept saying it was only 1/ 15th of a gram smaller. I kept saying it was 1/3 smaller. It went from .80 to .55. That is a third smaller. She talked to me like I was stupid. You lost a good loyal customer of 18 yrs and my mother as well. I have found my new foundation and I can use coupons on it which will save me more money. Thanks Merle Norman for forcing me to give up your foundation. |
| Tina | 4/9/12 |
| I also am insulted by your attempt to rip off your customers by charging the same price for significantly less Total Finish product. Really? Do you think your customers are that stupid? I am a professional business person and need to have a flawless appearance. For nearly 30 years, Merle Norman has helped me accomplish that objective. In my opinion, it is the best foundation on the market. With that said, I will buy from your competitors going forward. When I discovered the ridiculously small amount of product in your new packaging, it felt like a slap in the face. It's an embarrassment that you think that little of the women who have made you successful. Shame on you. |
| Julie Kelly | 4/2/12 |
| I worked for Merle Norman back in the 70's and I still use it now. I WOULD LIKE SOMEONE TO CONTACT ME!!! I went into the Merle Norman studio in Walker La, and for the SECOND time was overcome with the fragrance candle burning in such a small place! For the second time, I had to rush to get my products and RUN out the door before having a severe allergic reaction and coughing attack in the parking lot! Both times I adamantly expressed how strong the candle was, and got no response. I think since fragrance is personal preference, a franchise should not burn these strong candles, making the customer captive audience. I will not be buying my products at the Walker, La. franchise, even though I live in Walker, making it very incovenient for me. Unfortunately have to choose to breathe unhindered by strong, repugnent fragrances!!!! PLEASE send a phone number I can call someone in PERSON....the internet provided no way to call anyone and I had to resort to this inferior medium for my consumer rights. Julie Kelly |
| Bobbi D | 3/15/12 |
| Merle Norman-why do you wish to cheat your customers with the amount of Total Finish Compact Makeup in your NEW compact case? Company Greed? Who the hello see's that new case other than the user? The past white case was smaller and fit the purse just right. The NEW clumsy one I'd like to throw far away! Besides, the mirror fell out of 3 of them already upon just opening it up! High price and less product! Shame on you Merle Norman CEOs etc! I been using your products for over 25 years, so I guess it is time to change to another company that appreciates my business. Big package, smaller product within! What a shame.And the price keeps climbing, but I bet your Income and Bonuses keep climbing also. I hope your company goes belly up as you continue to loose your devoted customers.I'm changing to another supplier!!!!!!! No more Merle Norman products for me !!!!!! |
| Jeanne LaFleur | 3/5/12 |
I have used the total finish compact for over 30 years and cannot fathom why the company would want to cheat its customers. Same price for a product with only 5.5 of what used to be 8 ounces is downright lunacy in a marketing concept. If you want to keep your customers happy with all the change to mineral make-up, you should have thought twice before putting customer service in jeopardy. Merle Norman is a Southern Tradition for many of us my age. In addition, my 15 year-old daughter reluctantly tried it and loved it. I know many younger women who wear it because of its flawless coverage. However, from now on , ease the customer into a gradual reduction of the product. This little compact won't last 2 months! 5 STARS for the makeup-----0 STARS for customer satisfaction!
Angry in Sulphur! |
| Lynn | 2/22/12 |
| I am 64 yrs old and have used Merle Norman since I was 17...thats 47 yrs folks. Recently when the total finish went to half the amount and the price stayed the same, I was insulted. Did they think we wouldn't notice? I expressed my great disappointment to the MN owner...her answer was, it was a long time coming and was necessary. I said well I won't be back and she said, others have said the same thing but they have come back. Well guess what ...not me. I will not be blatantly ripped off. To many choices and great products out there. I have adjusted well. Merle Norman is a good product but not worth the price increase and product decrease. |
| Cindy B. | 2/17/12 |
| I too have been using Merle Norman products for over 40 years---since I was 13 years old! It's interesting to me to see how many others are decades-long loyal customers---but I must join with them in saying that you've just highly insulted your long-time and loyal customers by charging more and giving less. That's a trick Campbell's soup plays---I never expected it from MN! With ALL the hundreds of cosmetic lines (many drugstore discounted) and competing for the consumer's dollars in these hard times, you should have been smarter than that. There are SO many new primers and technically researched foundations (for aging skin!!) and I've been looking for an excuse to try. You just gave me that excuse, Merle Norman. Farewell from me, too... There comes a point when you're no longer worth it... |
sharon  | 2/15/12 |
| I am 63 and have been using merle norman powder base since i was 15 years old. I love the product. For my age my skin is is great condition. I also use alot of your other products. My concern is the price, I feel you would have alot more customers if you lowered the price, or gave us more for the price. Keep up the good work but please keep my favorite product within my reach. |
| Lee | 2/11/12 |
| I am irate over this !!!! i ve been using the total finish since my wedding, b/c i went for the makeover, after 7 years they keep the SAME PRICE and its NOT cheap and they pretty much act like were STUPID and wont notice u get HALF THE PRODUCT. NOT BUYING ANYMORE, times are hard for every one, STOP PRICE GOUGING US !!!! Your product is supposed to bring out a womans confidence and make her feel better and beautiful and its a great product, but a real woman doesnt appreciate being ROBBED BLIND.... FIX IT BACK !!!!!!!!!!!!!!!! |
| haley | 2/2/12 |
Merle Norman is the best. I'm always greeted by friendly, beautiful staff and someone is always willing to answer any of my questions or concerns. This is a high quality company, and my only complaint is the packaging..I wish it had not changed for the worse. It looks nice, but is less functional and some things have less product too :(. As for the prices, I know that's up to the individual store owners..
One request from me...how about a lighter shade in the Flawless Effect Foundation? It's awesome stuff but way too dark for my sun-protected skin! |
| | 2/1/12 |
| very upset that you changed the 8 to a 5 ... Iv purchased Merle Norman cosmetic my entire life and when I asked for my usuale foundation and she sat that in the counter I said WHAT.. and for the same price NO WAY.. first time in many years I'm going to haft to find something else .. I refuse to purchase tht amount for the same price .. RIP OFF.. and my mother and four sister also feel the same .. I'm recommended you to many coworkers who compliment my makeup and now they will go else where also... CHANGE IT BaCK!!!!! |
| Lynn | 1/30/12 |
| I have used Merle Norman products since 1968. I'm saddened to say, I'm so dissappointed in the packaging of the products. I use total finish and now I must buy two instead of one because of the fact there is less make up in the compact. After the forth use of the total finish, the compact broke. I also use the Luxiva powder and that compact broke after the third use. Mind you, I've purchased 3 compacts in the past few months and they all broke. What on earth is going on? It's such an insult to short change your loyal customers. You are, without a doubt, going to lose a tremendous amount of consumers. I hate to move on because I love the product. However, I think it's necessary because I don't think the company will be around much longer. |
| Randi | 1/27/12 |
| I am very un happy with the new total finish foundation from Merle Norman. I feel like I have just gotten ripped off. I have used this product for 20 years. NO MORE! I am moving on. Any suggestions for a new foundation? |
| Customer in Tulsa | 1/23/12 |
Merle Norman, please recontinue making the larger, (8.o ounce?) container of loose Sheer Face Powder! We loved the pretty container with the gold top and the larger volume of powder. I have always set my pretty container on my counter and I miss that! Plus, the smaller containers are too expensive if I must buy 2 - 3 to get the same volume as the last.
Thanks,
Dissatisfied Customer |
| Chrisy S | 1/17/12 |
The new packaging is a rip off. I've been using MN for 15 years now and always loved it. I could make one total finish compact last about six months.....now I've barely gotten three months out of the new version. Coverage isn't as good and the price is still the same.
What a terrible way to treat your loyal customers. MN corporate should reconsider...from the looks of this board, they are losing lots of customers due to their change. I'm heading to the mall to find something new this weekend! Good-Bye Merle! |
| Kathleen | 1/18/12 |
| I have read the above complaints, and I get that its not just me that sees the cut in the amount of product that is sold for the total finish. I have also been a customer for 25 years. For those that are not sure of the amount that was cut, I have seen the proof going from one container to the current one. I hate the fact that Merle Norman owners are independent and rely on our business. It wasn't their call, but they are going to suffer because this was done. After my compact is empty, its time to move on. |
| Susan Carden | 1/4/12 |
I just purchased my new Total Finish compact makeup over Christmas week and very dissatisfied with the amount taken away from .80 oz to .55 oz. I have been a loyal customer for over 25 years along with all my friends I sold on the product. Clinique will have mine & my friends business from now on. you should be ashame to cheat your loyal customers.
Susan Carden |
| Julia | 1/3/12 |
| Staff needs to be aware of what their state law is regarding expiration date of gift certificates. Does the corporate office not provide this information to stores? If so the information is being ignored. |
| Faye Joye | 12/30/11 |
| Have used Merle Norman for 35 years. Do not like the new packaging. I use Total Finish (and by the way have not been able to get Alabaster Beige for weeks).The old compact was flatter and fit in purses better, the makeup was easier to use. Since there is niw less makeup, the compact could be smaller. Now the compact looks the same as the blush, for example, which is a problem when in a hurry. Wish you would reconsider.... |
| Sad in Arizona | 12/26/11 |
| What a sad, sad change in Merle Norman product. Did you think we wouldn't notice? Now we have to pay double for the same product we purchased 6 to 8 months ago. Really, that's how you treat loyal customers! Total Finish Foundation from Merle Normans has reduced the product in June 2011 22g, then reduced in October 2011 to 16g, and now December 2011 14g. That is over 1/2 a reduction in product. It's a shame you never asked your loyal customers. I never thought in my 25 years of being a customer Merle Normans you would ever do this, ever! What a shame, I would have been happy to pay more but not double. As a buyer, I did found the same product with more g's. |
| Roxane | 12/21/11 |
| I have used Merle Normam for >20 years. With their new designs and storefront they never have the product or color I use. The store owner orders it nit the company fails to deliver especially the total finish compact makeup in medium deep neutral. The past 2-3 months I have gone in to buy anprodhcy that I use, it has been ordered but not received. Guess because of corporations not listening to their customers I will have to find another product such as Mary Kay or Clinique. Sadly, the store and franchise owners suffer because of corporations not taking notice of customers requests. |
| Tamra | 12/16/11 |
So glad to see others feel the same as I do regarding the changes!!! I have been a LOYAL customer for fifteen years and I am so darn IRRITATED AND UPSET over the changes made to TOTAL FINISH! This was my only "go-to" product that I simply had to have; other cosmetics came and went from my life but not my Total Finish! And to get the run-around by the store owners and employees about it being the same - that's hogwash! The product does not cover as it once did-period, end of story. And to be told "customers wanted smaller packaging" = no one asked me. The new packaging SUCKS! It actually takes up more room in my makeup bag and/or purse and the style makes it hard to use the foundation. Not to mention - LESS PRODUCT yet the same price!
It's all quite insulting really and I, too, am on the prowl for a comparable product. Clinique, MAC or Este Lauder here I come!
Sad indeed, Merle Norman!! You just lost another customer because of a stupid corporate decision. |
| Bobbi Peterson | 12/18/11 |
| I have been using Merle Norman Total Finish for years. When I went to purchase some I was shocked to see the packaging it was actually ugly and see how much was in the compact it was almost half the size of the .85. I use to use Elizabeth Arden and when they changed and cut their makeup size in half I said bye and went to Merle Norman. So I know on business point times has changed so it's time for me to change also. So long Merle Norman they are always is someone else out there that has just as good as product as you do and cheaper. You just gave me a reason to go out and look for it. |
| Carolyn | 12/14/11 |
I just started using Merle Norman as of my 21st Birthday. I had gone in there to get my make up done for my Birthday ! The sweet girl that did my makeup did an awesome job! She made me feel so beautiful. She even taught me a couple triCks that I never thought possible. She suggested that I buy the Total Finish Foundation and the Ultra Powder. Tried it and I loved it. It made my skin look so flawless and I got so many compliments that night. The lady at Merle Norman ( I think her name was Cheyanne) even offered to give me a free make over to show me even more tips on how to do my makeup. I'm not a girly girl but I would like to wear makeup more often.
Needless to say, I had a great experience and can't wait to go back. |
| Sue in Michigan | 12/10/11 |
| I am extremely disappointed with the new change in the Merle Norman Ultra Powder Foundation Compact. When I went to buy it I was shocked at how small it was when she handed it to me. I said, "Why did they change the size" and she said "Because it's what the customers said they wanted." ??? What??? I have been buying this product for 30 years with NO PROBLEM and NO COMPLAINTS about the size of the compact. I bought the new size compact with mixed feelings. When I used it for the first time, I hated it because it is so small it is not comfortable to try and hold it in my hands while trying to get the powder out. If the company REALLY wants to see what the customer wants, they should send us a questionnaire about the products. Any Merle Norman store I have ever purchased product at has my info in their computer. How hard could that have been to notify us about our thoughts? But, that would have cost them a bit of money, and they really aren't concerned about what WE want--they are concerned about their bottom line. It was cheaper for them to make the size change--and use their own story about it being the "customer's request." I feel like they think I am a fool. I would have rather paid more to continue to buy the product I have always purchased. I am looking for another product because: 1) I don't like being fooled and 2) The product isn't easy to use because of the smaller sized compact. |
| Sandy | 12/3/11 |
| Make no mistake I give Merle Norman Total Finish 5 STARS ALL DAY LONG! But what the company has done to the product is craziness. Like many people I see here I have used this product well over 20 years and noticed the new packaging and product immediately and was extremely disappointed. I am searching for an alternative but haven't found anything yet... what a terrible business move on the company's part. To reduce the product and package then sell it for the same price is absurd. I understand times are tough for everyone in retail, but I feel personally taken advantage of with this move. I do so hope that the company will hear our cry and consider customer loyalty worht making a change back to what we were so used to and loved! |
| Melody | 12/1/11 |
| I am no longer happy with the total finish makeup. I have been using this product since the late 70's. I am so unhappy with what the company has done with the make up. I have purchaced the makeup from different salons over many years. Recently I have gone to them to complain and they have all told me there are a lot of complaints and to call the company. I will tomorrow. I went to each beauty shop looking for the old compact. I need your company to go back to the orginial product. This new product is a much lighter coverage and less makeup for the same price. You must think your customers are idots! It is not the same makeup, no comparison. It is a much thinner base. I look at the end of the day like I have on no makeup, you can touch your face and it feels like nothing is there. Even the sponge is not the same. The new makeup does not apply the same. You are getting cheeper makeup the for the same price. I feel like it compares right now to a cover girl make up,cheep, with no coverage. I need the original total finsh back for sale, the thin compact in the .80oz. or no more purchace. I have bought this makeup for 35 years and would have continued. Please bring it back, what is the problem ???? Thanks |
Customer from Texas  | 11/25/11 |
| Please, please read the critics' reviews of Merle Norman products, particularly the reviews written by Paula Begoun. Many of your products are still being packaged in jars, allowing the products to degrade quickly when exposed to air and light. Not to mention hygiene issues of dipping fingers in jar. Since many of your products are currently being repackaged, why not get rid of jars altogether? For example, Luxiva preventage cream and Luxiva night repair cream would have been rated a Paula's pick if not packaged in jars. Why should we pay such high prices for a cream that will lose it's effectiveness in a short amount of time when in jars? Please, please read the professional reviews!!!! |
| Carol | 11/27/11 |
| I recently went into a Merle Norman and asked for Total Finish. I said oh this is a new look and then seen the amount of product is drastically different! The salesperson informed me that the amount in the container was the same but the compact style had changed. This is not true because my old compact was .80 oz. and the new one is .55 oz. So; I am getting less product for the same amount of money. YEA RIGHT!!! If you are going to sell something to someone, you should back up what you say. I have took the time to read other reviews, I am not surprised to learn that this has been a wide spread business decision for them in other products as well. The "ECONOMY" has affected everyone. I am one of many that has lost my job. Cutting corners at this point is a fact. "YES" i could have went to the drug store & bought something else, but as a "LOYAL CUSTOMER" i scraped up the money to buy "My TOTAL FINISH" just to find less in there. Then to be told that its same price and package but, in a "new and improved" clunky ugly compact - Hey Merle Norman WAKE UP!!! Seems deceitful on the part of this company and I am not happy at all. This is by far the worst way to treat your customers after years of loyalty to your products. HEY CORPORATE EXECS DO YOU THINK THAT THE PLACE YOU WORK FOR TODAY WOULD STILL BE AROUND IF YOU WOULD HAVE DID THAT YEARS AGO WHEN YOU WAS BUILDING A FOUNDATION OF HELPING PEOPLE? My answer is simple: NO!!!! Remember marketing is still built on the "Old Fashioned" of word of mouth! Unhappiness comes to our brains alot faster than happy... Please take the time to re-adjust this huge mistake. Everyone lets have a lock-down! Make it right or i'm going elsewhere too. Voice your opinion too!!! CALL AND LET THEM KNOW ABOUT IT (310)641-3000 |
| Stella | 11/1/11 |
| I have been using your Total Finish Makeup for many years. I am so disappointed with your misleading new packaging and smaller quantity. You will be losing a lot of customers over this because the competition is too stiff and your product is priced too high for the small quanitity you now offer. One very important thing is customer service and when you mislead your customers the word spreads quickly. You should reconsider your quantity and your packaging issue. My sister and I have been faithful customers for 30 plus years. Your clerks seems unconcerned about the issue and only try to sell you another product so that you can get a free gift. They should be listening to customers because the visit they make today will probably be the last. |
| Lindee | 11/2/11 |
| I worked for a Merle Norman store in the Toronto area (Ont., Canada) many years ago in the 1980's. It was happening then also, stock problems! One time we had such little stock, the store was so bare, it looked like we were closing up! Which it did eventually. The Owner I worked for had 5 stores, and had to bring in new services such as colour coding and ear piercing to have different things to generate sales! I was sad when we closed, I loved that job but stock problems can ruin a business. I now sell Avon and suggest you try that! Lindee in Canada. |
| customer for 50 years | 10/29/11 |
| the new packaging I have been told is exactly the same as before. This could not possibly be true. The same product I have been using for many years burns now, one smells differently and some of the products you just don't have any more which is understandable, but to charge more for the smaller wrinkle smoother than was in it before and it smells different. I am not using anything except the luxiva preventage firming eye creme and I am so upset that I may not use it after I finish what I have. |
| Linda | 10/28/11 |
| I have been a loyal Merle Norman customer for 15 years, and as of late feel I have to voice my deep disappoinment with the company. It is virtually impossible to buy anything! I am currently out of 3 of the Merle Norman products I use daily. I have been trying to secure one of those items for over a month. I have stopped in at 3 different stores in my area and keep being told the same thing. "It has to do with the repackaging"!!! "It is on back order due to the repackaging of our products"! How long does this take? This is the same excuse I have heard for the last several months when items are out of stock at the stores! These poor franchises. How are they suppose to stay in business? For a reputable company like Merle Norman I find they are lacking greatly in the area of customer satisfaction. I have gone and purchased another brand to replace the products I have not been able to secure from Merle Norman. I will continue to switch over to the new brand because I know they will be there for purchase when I need them. Sorry Merle Norman! |
| sharon | 10/20/11 |
| Wish that Merle Norman would improve shipments to Victoria, been 2 weeks waiting for Moisture cream and it is very poor business for all. Waste of everyone's time and leads to going else where to buy somewhere else. Someone needs to stop changing the boxes and etc. and just leave what is working now. |
| Diane Lockwood | 10/12/11 |
| I switched from Mary Kay to Merle Norman after 25 years with Mary Kay because they discontinued my face make up color. I have used Merle Norman for the past 10 years and I am not happy to report the change in the liquid eye liner and there discontinuation of the water proof eyeliner. I have to now apply their regular eye liner at least twice a day as it continually comes off. I am thinking about switching all my skin care and make up products to another company if Merle Norman doesn't listen to their customers and quit dicontinuing products that their customers like. |
| gina c | 10/6/11 |
| I too love Merle Norman and have been using the Total Finish and Ultra Powder forever. When I bought it last week, I noticed the new packaging, and was also told that they changed the packaging due to customers liking the smaller compact better. I was not told that there was less product in the packages. When I called customer service they told me that the Total Finish was smaller, but the Ultra Powder was the same. It is not. I would not have minded paying more, but feel like I was lied to about the whole thing. This really makes Merle Norman look bad. They should be up front with their customers or they will eventually lose them. |
| Kathryn | 10/1/11 |
| A customer for 45 years Loved it. Trusted Merle Norman Now I am sooooooo disappointed. Total Finish has been changed in price, quanity and quality. The company is taking their customers for idiots. I loved it when people asked what kinda of make-up I wore. I don't know if that will happen again as I am checking out other cosmetics. Wake - up Merle Norman -- start caring about your product and your customers. Your reputation is going down the tube. |
| Sharon | 9/27/11 |
| Went to pick up my foundation today at Merle Norman and discovered that they have changed the amount from 22g to 16g for the Total Finish Compact Makeup and charged the same price. Not a good move on their part. Too many companies to go to today. See ya Merle Norma. Customer for over 20 years. |
| laura | 9/24/11 |
I would rate your procucts that I use 5 stars however I am disappointed with the new packaging. I have used total finish makeup and sheer face powder since 1990 when a wonderful lady in Greenville,Sc helped me find the perfect make-up to cover my rosacea. So why I am I disappointed with the new packaging? Makeup old package .80oz (22g)--new package .55oz (16g)--powder old package 4oz--new package 3oz..and they are still priced the same. If the packaging is reason for less product --can we go back to the old please.
Thank you. |
| Judy Vaughn | 8/10/11 |
| I have been wearing Merle Norman makeup since I was in high school and am very pleased with the products. What I am not happy with is that the makeup I purchased for the same price as what I ran out of is not the same amount. The salesperson informed me that the amount in the container was the same but the compact style had changed. This is not true because my old compact was .80 oz. and the new one is .55 oz. So I am getting less product for the same amount of money. If you are going to sell something to someone, you should back up what you say. I am a nurse and I don't give my patients misleading information in order to further my career. Honesty and ethics should be important regardless of what job someone has but obviously people do not think that being ethical and honest is important any more. |
| Robin | 8/12/11 |
| Very poor taste to give less makeup in the new package. I, for one, would have preferred a price increase rather than the company thinking I was too stupid to notice in the fancy new package. I was told by the salesclerk that they were "exactly" the same just a new package! When I protested she then said it might have been a MISPRINT! Really? Oh, then she offered me one of the "old" compacts...just NOT IN MY COLOR! Thanks to those that posted the phone number to customer service...I will be making that call. |
| Faith | 8/14/11 |
Heather, you are so right about that total finish compact ripping us off! I have been going to Merle Norman for 24 years. I got the first one more than a month ago and made the comment, "Oh, new case?! Sales lady said yes, they were going for a new look! Then I didn't think much of it when I ran out, but then when my new compact started showing the bottom way too fast and I realized I was going through this twice as fast, I was very ashamed with Merle Norman for doing this to their customers in this economy. I work for the State of Florida and have not had a raise or any kind, not even cost of living, for six years, and now they are taking out 3 percent of my income to pay my retirement account which was the only small perk we had for not getting raises, and for Merle Norman to do this when so many people are struggling to make ends meet is just wrong! Raise your prices and then let us decide if we want to downgrade to a cheaper brand but don't try and "trick" us; I suppose you do have a percentage of clientele that won't even notice, right????!!!!! Shame on Merle Norman. I will be searching to find a comparable make up else where as I just can't afford this now. Just find one of your old compacts, measure it to the new one, and the only thing I couldn't measure was the height as my old one was empty but I can tell the new is not as deep as the bottom shows by the first week of use. Merle Norman needs to give us back our quantity. I also don't have the time in my busy working schedule with family to go more frequently to the store to get more. Oh and I get the lipstick/lipliner as well and they made the lids bigger to give the appearance of the stick being the same size or larger but must be smaller. This is obvious they are being deceitful and this is just wrong.
Thanks for kicking us when we are already down. Loyal customer for 24 plus years and why????????????????????????? |
| Denise Parker | 8/16/11 |
MERLE NORMAN COSMETIC STUDIO MERLE NORMAN COSMETIC STUDIO
(910) 822-2022
3771 Ramsey St
Ste 107
FAYETTEVILLE, NC 28311-7616
July 25th 2011 Krista that works for this bussiness dyed my daughters hair from brown to blond.. Turning her hair orange, yellow and white strips. Not one color in any area. Krista bragged the other co- workers about the wonderful job but allowing my upset daughter leave the bussiness very upset. Changing her $85 for the mess up!
When I called them the next morning asking them to correct the problem, they only wanted to high light it which would not have corrected the problem, only cover parts of it. Tyler whom answered the phone would not allow me to speak to DAwn.. I left my phone number and Dawn still has not responded to my complaint. My daughter did go back the next day and they did redye her hair but at the cost of $25, to dye the hair back brown which was the only way to correct the mess Krista had made.I've been to the BBB about this and Dawn still acts like it's OUR fault for her employees mess up!!! I'm very disappointed in the Merle Norman name!! And I will continue to share my story on facebook and other websites that allows you to post your comments about bussiness!! Thanks you for your time!!
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| Shelley | 9/4/11 |
| It is sad that Merle Norman has decided to rip us off and try to cover it up as new packaging. These companies must think we are stupid. They are selling us less product for more money (Luxiva Powder Foundation). They even have the nerve to claim that the weight on the package was printed wrong. Comparing the new one to the old, it is smaller which means less. All of you big wigs sitting behind a desk making these decisions to line your pockets with money listen up. Your plan is going to backfire because when all of us intelligent women find a product that works just as well at a cheaper price we are going to take our money elsewhere. How will that affect your bottom line? Ladies, remember, these companies can only rip us off if we let them. |
| Geni, Ohio | 9/13/11 |
Wanted to shop my hometown, so decided to try Merle Norman Cosm. First lady thought I was warm undertone so gave me full coverage cremey beige. Used it, but looked kinda orange/tan--neck was lighter. I wasnt happy so went back in, Second lady thought I was cool undertone. Try ivory with almost tan powder, almost perfect in outdoor light. Went in to show second lady that helped me, and we went outdoors, light better to see if matches neck color. The owner opened the door, and asked lady to come in & help client inside. We walked in & she said she was helping me & I was a client. Owner, still on phone said oh. Then owner got off of phone, I said I was the hard to match skin person. I ask her opinion, the OWNER said I looked GHOSTLY. I almosted cried. Ask for money back on powder. THe owner informed me she has been doing this for 15 years, I told her, her customer service sucked. A better way to say it would have been you look alittle pale or white inside. This was just my story.
Geni |
| Molly | 7/10/11 |
| So excited I found this article as it made tinhgs much quicker! |
Heidi  | 7/11/11 |
| Artclies like these put the consumer in the driver seat—very important. |
| Heather | 7/22/11 |
| I have been a loyal customer to this company for almost 10 years. Their products have always been affordable and superior. BUT surprise! I just went in to buy my usual foundation - Total Finish and guess what? They decided to repackage in a fancier compact and reduce the amount of makeup. They went from .80 oz to .55 oz, but did they reduce the price? hmmmm OF COURSE NOT! I did contact their customer svc dep and they were very nice in expressing that they would pass on the information to their superiors. As a LOYAL CUSTOMER for almost 10 yrs, I would have gladly paid 3,4 or even $5 more per compact with an understanding that the company is being effected by the economy. I can understand that. But to change the packaging and slip in less product??? that seems deceitful. The customer service rep tried passing it off that there "is a demand in the market for a more compact size." (are you joking?) Ugh-uh! Can't fool this customer. Why can't MERLE NORMAN just come out in the open, be honest, bring up the price and stop trying to fool their long term clients. Nobody likes tricks. You can call and VOICE YOUR CONCERN AS WELL.Here's the number ladies! 310-641-3000 |
| Heather | 7/22/11 |
As a customer of almost 10 yrs, I am very disappointed to learn that Merle Norman has decided to scale back on the amount of product in it's Total Finish Foundation. After reading other reviews, I am not surprised to learn that this has been a wide spread business decision for them in other products as well. As a LOYAL CLIENT I would have been more than happy to pay a price increase in understanding that the economy has effected the company, but to give me less product for the same price and package it in a "new and improved" clunky ugly compact - NOT SMART. Seems deceitful on the part of this company and I am not happy at all. This is not the way to reward your clients after years of loyalty to your product. ATTN: MERLE NORMAN EXECS...... BAD DECISION. The more honorable way out of your apparent financial issue is an HONEST PRICE INCREASE, not a DECEITFUL PRODUCT DECREASE. If you don't change the way you are treating your customers, I would not be surprised to hear of financial trouble for your company in the not so far off future.
I can say that the cust svc rep was very nice as I voiced my concern, but at first she tried to put it off that "the market was demanding a smaller more compact travel size". (You're joking right) She didn't get that wool pulled over these eyes, but anyways, that's what you are training her to say. Nice girl anyways. STRAIGHTEN UP MERLE NORMAN. YOU'RE NOT THE ONLY MAKEUP IN THE WORLD. Toodles from Texas!
CALL AND LET THEM KNOW ABOUT IT (310)641-3000 |
| Linda | 6/22/11 |
| I have been a loyal customer of Merle Norman most of my adult life. I recently purchased the product "Ultra Powder Foundation" and discovered the company had increased the price of this product AND put less in it. I wonder how many other of their products they're putting less in. The old one had .40 oz. and the newly designed packaging has .35 oz. I am very disappointed in the company that they would resort to this method of cheating their customers. The food industry has been doing this to us for a long time, and now Merle Norman has joined them. I also don't like the new packing of several of the products as well as the old. |
| Debbie | 6/28/11 |
| I have used Merle Norman Cosmetics since I was 14, so lets just say that has been more than forty years of being a loyal customer. I have found the last year or so that when I go to pick up a product, the store in my city is out and it will be a couple of weeks before it comes in. I have left my name and telephone number and most of the time I hear nothing. I have been informed that the reason this is happening, is because the company is repackaging and they are sorry for my inconvenience. Last week when I went in for the third time to get powder, I was informed that if I wanted to be sure to get the item, I would have to pre-pay so they could hold the item for me. I can't believe this is corporate policy to treat customers so badly. Not real sure what I will do, but going back to this store is not an option. It really makes Merle Norman Cosmetics look bad.............. |
| Patti | 6/20/11 |
| After seeing an advertisement on TV for a free gift with a two item purchase, I visited our local Merle Norman studio and made my purchase..... with a total over $50.00. When I ask about the free gift I was told that only some stores offer this. My complaint is.......make this known on your TV advertisement that this is only offered is some parts of the USA. |
| Ash W. | 5/23/11 |
| Ive had my hair dyed at one of there stores. When it was done it looked perfect! Black hair dark blue tips. I did not wash my hair when i got home. My hair faded and brown (my real color) Was seen. I called the store and they do not give refunds. They asked i come back in and hair them redo it. I walked out of there without blue tips AGAIN! With brown still showing. $94 wasted because the people they hire can't do hair. I would love my money back. There is not reason my hair has to look terrible because they are incompetent. |
| P. McIntosh | 5/14/11 |
| How could a company, like Merle Norman, put Paraben, Methyl & Propyl into their products, then charge a fortune. All those chemicals are "proven" to be toxic & can cause cancer...good grief. |
| Cynthia Thomas | 5/5/11 |
| Please, oh pa-leeze Merle Norman...bring back your waterproof liquid eyeliner! I am active in sports and your wonderful eyeliner stayed on. I have wasted so much money on eyeliners that won't stay on. |
| Maria | 5/4/11 |
Wow! Bev sounds like she may be a disgruntled employee????? I have been to the Canton Merle Norman for years and I feel like part of their "family". The owner is very accomodating as well as the other beauty consultants.
If I ever any questions about my own personal issues that have come up over the years, I always have my questions answered and the perfect product that will help.
I will be a Merle customer for life! Also, they are Made in the USA!!! |
| Bev | 3/13/11 |
The Merle Norman store in Canton,Ohio is an absolute train wreck. I've used Merle Norman for years. They hired a girl in December, i believe. Very sweet girl and very knowledgable. The owner would sit and chastise this girl constantly in front of customers. I believe its because she upstaged her. And ironicalls, EVERY time i go in there and the owner would wait on me, she ALWAYS forgot to put all my items in my bags. But i sure as heck got charged for them. She was hoping that it would slip through the cracks and that i wouldn't notice. When i posted a complaint on Craigslist, i got 4 emails from ladies stating the very same thing happened to them. The owners whole family works there, and they dress like bums, either wearing sweat pants, or jeans. But the final straw was when the owner kept pushing and pushing and pushing me to buy a product that i had no interest in. I went in to get my normal skin cleanser and makeup, and she wouldn't shut up ! The woman will keep you in that store for a half hour. The ladies that i work with make it a point to NOT go in there when she is in there.
But after we all compared notes, via the internet, AND at work, we have decided to go to Clinique. There is a Merle Norman 25 minutes from Canton, and maybe someday i will venture up that way. But I'm hoping that someone investigates this place. I am very disappointed. This studio has REALLY gave the company a bad name. It used to be so classy, and now its hillbilly haven. Oh, and the young girl that was so knowledgable, was let go. Big shock. |
| Cynthia Victor | 3/4/11 |
| I wear merle norman make up and love it. Several years ago I purchase a wonderful large and tall make up mirror from one of your stores. It's frame is acrylic and stand is adjustable. It was not cheap but worth every penny. My question is, do any of the merle norman stores carry them anymore? I use this mirror not only for my make up, but also for self cath. I have lupus and it has done quite a number on my bladder. If your company does have anymore of them, please email me and let me know. I am willing to buy from any merle norman in the country, I'm that desperate. Thank you for any assistance you might find for me. You can email me @ jvictor937@aol.com. |
| Disappointed in New Albany, MS | 2/28/11 |
| A co-worker recently suggested that I try your Luxiva Xtra Length Mascara, as she had used it for years and loved it. I took her advice & made the purchase. I was pleased & happy that I'd found a mascara that seemed to be what I needed. Last week, I went back to get a new tube. The first thing I noticed was that the packaging had been changed...including that the tube is now slightly smaller. I didn't let the smaller quantity upset me, but wasn't impressed when I started trying to use it. The mascara comes out in clumps! ...I don't have time, when getting ready, to keep stuffing the mascara back in the tube & trying to get an even coating on the brush (ONLY) ....my co-worker says she had the same issues & ended up going elsewhere to get another mascara. I will be doing the same. I believe this is another case of 'fixing something that wasn't broke!' |
| Nina | 1/23/11 |
I purchased the Powder Brow Pencil, which I liked very much in the beginning. As it got smaller, the tip kept breaking off in the Merle Normal eyebrow pencil sharpener and I'd have to keep sharpening it, wasting my expensive pencil. The eyebrow pencil sharpener was empty and I was being gentle, but no matter what I did, it kept breaking off again and again. These pencils cost $18 each. I feel that at that price, and with an expensive Merle Normal eyebrow pencil sharpener, they shouldn't keep breaking off. The pencil is at room temperature and is kept in a bathroom that isn't humid -- no one showers in that bathroom.
If Merle Norman can't or won't fix the problem, then they should lower the price markedly. |
| Disappointed in McAllen, Texas | 12/26/10 |
| I used to get my waterproof mascara in ebony color at Merle Norman but several years ago they changed it. They changed the brush and texture of the mascara. The old mascara would separate the lashes and make them look longer. Also I don't have curly lashes and they would stay up once I curled them and put the mascara. I loved the way my eyes looked with that mascara. The new one leaves them clumpy and they don't look long. My lashes don't stay up. It seems like the mascara is too thick and weighs them down. My sister and I would buy our mascara only at Merle Norman and when we did of course we would walk out with extra things but we don't shop there any more. We tried the new waterproof mascara several times but we were not happy with it. We have not been able to find anything like it since. I wish they would bring it back. Maybe they could sell both types of water proof mascara or just go back to the old one. Please bring the old mascara back. I felt beautiful with it on! |
| Kayla | 12/8/10 |
I have been a true regular customer of Merle Norman Products for over 7 years. I feel that the people who replied negatively do not understand how the company works. Aestiticians are not licensed through the Merle Norman Franchise, so their training is more representitive of the individual than the company. Also they have an AMAZING return policy. Many stores will not allow you to return anything at all and many more have complicated policies. Merle Norman is very lenient with their policy because they want the customer to be satified. If you ask the right questions you will be given the right product, and if it for some reason doesnt work they are more than able to help. Also this is not an arena for disgruntled employees to gripe about their personal issues.
Merle Norman is fantastic and alwys has been. |
| Leslie Gantner | 11/24/10 |
| I am actually writing to complement Merle Norman on their excellent customer service. With one exception, I have had great experiences at all of their boutiques. Of course it would have to be the one boutique with the offenseive sales person that I bought the wrong color from. I absolutely love the texture and coverage of the Luxiva foundation, however; the color that I had purchased turned ashey on my face. I tried mixing it with other foundations but the ashiness always came through. I contacted Merle Norman corporate and relayed my story. I let them know how long ago I had purchased the product, where I had purchased it and how much was used (1/2). I received a gift certificate in the mail for 1/2 the price of a jar of Luxiva foundation. I felt that it was more than fair. Few American companies still manufacture their product in America. Merle Norman is one the last American manufacturers. Perhaps their great customer service coupled with their silky products--enables them to remain loyal to America. My one and only negative experience with Merle Norman was cancelled out by the professionalism of Merle Norman customer service. I will continue to buy from Merle Norman as they have great product, great customer service and they are keeping dollars in America. |
| Leslie Gantner | 11/24/10 |
| One last comment that I do want to add. I understand that each Merle Norman franchise is an independent business. However, I think that both the corporate and the independent business owner would benefit if a suggested retail price were listed on the Merle Norman website AND the individual Merle Norman boutiques used a sticker gun to mark the prices on the bottom of the products in the store. I worked at a high end retail store (in cosmetics) and we never had prices on the cosmetic products that were sitting out on kiosks. Once we starting putting prices on the products we sold alot more. Customers don't want to have to ask what the price of a product is. I believe that alot of sales are lost because customers are uncomfortable asking for prices. My former customers were well healed and most could have purchased regardless of price, however; as I mentioned--we moved much more product when the prices were stickered on the bottom. The younger generation, in particular, would appreciate this. Their lives run on auto-pilot. They grew up with technology--texting, tweeting, etc. I truly don't see the average 20 year old standing around to wait for a price. And it is particularly important to appeal to the youger demographic market--the potential life time customers of tomorrow. Just a little feeback to a great company. I would definitely put a suggested retail price on the main website and suggest that the individual boutiques experiment with pricing their products as well. I KNOW that this will increase sales. And we need to increase sales of companies that still provide American jobs by manufacturing in America. I suggest that Merle Norman price label and I suggest that cosmetic consumers purchase wonderful, silky smooth American made skincare and cosmetics from Merle Norman. |
| Pamela Robinson | 10/26/10 |
| I worked for Merle Norman till last Sunday when my boss Sonya Dudley Txted me and said business is sold ur services r no longer needed and pick up ur things and chex Monday. U dont send someone a txt to say they dont have a job, U call them especially after u worked so hard for and tried keeping the store going. She also said I would give u time and notice when the store sold but nothing. It is hard to find jobs these days and Sonya sends me a txt to say I dont have one anymore. I mean really? U dont run a business that way or treat people that way. Im furious and hurt. So I will never shop at a Merle Norman again after the way I was treated. U call the person and thank them and say ur sorry and tell on the phone or in person she doesnt have a job. Especially dont shop in Bellevue or Dickson. |
| Lynne Matthews | 5/15/10 |
I was a patron at the store in Brantford Ontario, Canada and I will never utilize your company again. My daughter got her eyebrows waxed there as she has been doing for the last 4 years. This time the girl left the wax on longer than usual and ripped layers of skin off above her eyebrows! They then sent her out of the store without telling her and of course charging her! I called the next day and they told me this happens blah blah blah, taking absolutely no responsibility or apologizing. I was told to apply aloe. Three days later and no improvement I called back and was hung up on. Nice customer service! Of course it is prom this weekend, my daughter looks like a clown and your representatives hung up on me. As you can imagine I am still livid, I have taken customer service courses over the years and I can't believe your company condones this. If I treated a customer like this in my work place I would be fired. I work in a dominant female profession and be assured everyone will know what they did to my daughter and how I was treated! Perhaps if your rep had offered advice on make-up or a simple apology we would continue to be patrons but now myself, my daughters and our friends will not ever utilize your company again.
Lynne Matthews
lynnematt@hotmail.com |
| Barbara B | 5/24/10 |
I was a Merle Norman customer many years ago and drifted away to Mary Kay. Since MK no longer makes the eyebrow pencil I was using, I went back to Merle Norman. The pencil is wonderful!
So, I decided to try Merle Norman mascara. I purchased 2 Luxiva Supreme Lash Mascara. Honestly, it was terrible. Each tube lasted approximately 2 weeks. What a big disappointment for such a reputable company.
I would suggest they research and improve this product. Obviously, I will no longer purchase.
Disappointed in AZ...Barbara B
(tbbeshers@cox.net) |
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