MAC Cosmetics Corporate Office & Headquarters

A Brazilian friend bought a lipstick from Brazil and asked it to be delivered in my house. She paid extra for the 2 day shipping. It was last Saturday, the product should be in my house yesterday (wednesday), but apparently it was sent back to the company because the package contained hazardous material. I cant get any info because I'm not the cardholder, even if I am the recipient... Ridiculous! I rather buy at Sephora.

If you are in New York City and are a MAC lover then bypass the Century 21 store and head straight for the Macy's. the customer service here is phenomenal! Ask for Vaughan because he was unbelievably helpful and patient! I will absolute be back!

I've been performing on Broadway for years. With a recent bout of Breast Cancer, I was unable to renew my Pro Card. When I went to the Pro Shop, not only were they extremely nasty, I called corporate to see if they could expedite my renewal since I am back on the NYC stage in a high prolife venue. Corporate said, "Absolutely not. You need to reapply and wait 6 weeks". Very "ghetto", very arrogant and just disgusting.

I was recently shopping in the Dubai Mall in The united Emirates and called in at the Mac counter .I walked into three British girl who were chatting away to each other completely ignoring me a young man helped me with my products.I was left at the counter for payment where two of these girls were still chatting i was not even acknowledged by them as i waited another person walked up to the counter and the girl started dealing with a phone call for that person Had she asked me if i minded waiting while she sorted out the problem i would probably have been ok with her behaviour needless to say i left all my products there and walked out .What is going on at Mac counters in Dubai ??This is totally awful service.I have been a Mac user for many many years and i can honestly say the service at the Dubai was the absolute wort i have ever encountered . Needless to say i will not be calling there again .

I have been shopping at MAC and been a loyal customer for at least 6 years and had bough products on MACS online website and when received maybe didnt like the color in person and would go and exchage out for a color I did like with no problem, I had gone back to my location I always go to In Santa Ana at Mainplace mall and from the minute I had walked up I have never been treated so horrible in my life, she wanted nothing to do with me I had showed her all my brand new lipsticks in the MAC bag and all in MAC boxes other than one lipstick that I had the email receipt for on my phone and she told me just hold all my stuff pick other colors I want and she will deal with it then, she then followed me around the store with her hands on her hips with an irritated attitude as if she was bothered by helping me and made me feel extremely uncomfortable. The lipsticks were melted and destroyed as I was trying to look at the colors of the pro long lip wear and she never offered me a tissue or wipe to get all the lipstick off my hands or apologized for the disgusting condition of the lipsticks. I only found about three colors to out of the six to exhange out and wanted the credit for the others so I can return when there were new products out and she basically told me they were doing me a favor and they will only do two items not the third as I would have to go to the MAC store smirking talking down to me telling me I know its confusing and I understood the policy and she doesnt make the rules it was the way she went about telling me and her entire attitude. I was extremely offended and set back by the entire expieriance, I will never go back to this location and am seriously reconsidering my loyalty with MAC as these are the people they are choosing to represent them.

I will never shop at a Mac Store again especially the one located in Sherway Gardens Toronto, Ontario. A sales associate stole my Visa information. And As for the Customer Service they directed me to in the US it was so nasty and rude makes you wonder how people get jobs in customer service. MAC your products are over priced especially your brushes There are better or equal such as Sigma Brushes. Never Again Mac.

I have been a loyal customer of MAC for around 15 years or longer. When I found out about Back To Mac I immediately began saving all my old compacts. I don't go though them very fast so I'd been saving them for at least 10 years. When I went to turn them into my local counter in North Hollywood CA, I already had an idea of what lipstick I would pick. All my money spent, and time saving these things had finally paid off! Long story short, the MAC employee told me she thought 2 of my 6 compacts were counterfeit! WHAT?! First of all I only by MAC from MAC counters and stores, secondly, I do not buy counterfeit anything! I was totally taken aback! She said she would research it, but it would take a while. I told I had all the time in the world! She went off somewhere and came back saying she still thought 2 of my compacts were counterfeit but he would "let me go this one time" I was seeing red at this point but I took my lipstick and left. I have NEVER been made to feel so low! I'm glad they got all my old compacts, because I most definitely will never buy a MAC product again!

I was visiting Rancho Mirage, California and wanted assistance with choosing the correct make-up for me. I was directed to The River at Rancho Mirage and had an appointment with Roni McIntyre who was most professional and knew exactly what I needed. He applied the correct make-up and assisted me in applying the choices. He clearly knows what he's doing and is so personable with his knowledge. I intend to order from him in the future; in fact, have already reordered since my visit. What an artist!!!! He's wonderful.

i was at Harbor East Baltimore MD. i came to get some things due to me forgeting my makeup bag at home. And i need something really quick for this event i was attending. And Nadia helped me out. she was great found the right color foundation and quick pant pots for me to create a quick glamor look for the night. also the lip color she picked was everthing to die for cuase i can wear it in the day or at night wit the lip pencil she suggested. i spent about close to 150$ but it was well worth it and she was so personable.

A couple of weeks ago I stopped by the Mac make up counter in Macy's in Pentagon City Mall. The customer service I received was horrible. I was told that if they did my make up for me they would have to for everyone else. Which I understand to a certain extent. But I had special circumstances as to why I needed at least a trial make up consultation. I danced with the President of the United States during the Commander and Chiefs Ignauagral ball and wanted to look my best and I thought MAC would be able help me. Needless to say that didn't happen and I have decided I will never use MAC again.

I was with two ladies in Daytona beach Macy's and had the best experience ever. The staff explained everything in detail and were extremely friendly. Not just cause I was dressed nice either! Maybe the lady below should dress up more! Thank you Mac.

I went into M.A.C to purchase a lipstick and the man working was so rude to me. He was so pushy and kept trying to make me purchase other items, all I wanted was a lipstick, he made another employee ring me out, I heard him say to the other employee im not ringing her shes only getting one thing I cant hurt my numbers! This is so disrespectful! I will never go in there again.

I would much prefer giving this MAC (the one inside Macy's at Lenox Mall in ATL, GA) zero stars if I could because they were just THAT horrible. My sister and I walked in and there were about four sales associates (one was applying on makeup for a client-but in actuality she was paying more attention to herself in the mirror-and one was just leaving her shift). Although I was perusing around, I already knew what I wanted. There were two other sales associates and one went to that back exclaiming, "We'll be right with you ladies," meaning that the last one was at the cash register ringing someone up. So... my sister and I patiently waited. Some more customers walked in and the lady who walked to the back came out and asked her colleague at the cash register, "Who did you want me to help?" As I was looking around, my sister noticed that the lady at the cash register shook her head when the lady pointed to help us (literally appalled at how rude she was). So instead of helping us (even though we clearly were there first), she went over to help the other customers. Finally, the lady at the cash register finished ringing up her customer and walked up to ask me (in a not-so-friendly way) if I needed any help (wow really?). At this point the look of disgust on my face (and my sister's) was quite apparent as I told her I already knew what I wanted. When I asked for the strobe cream, she mentioned there were two different types to see if I had a preference. I didn't know what the difference was so I asked her if she could enlighten me on that and she gave me the laziest reply ever (she was quite disinterested in helping me, really). By the time I got to the cash register I was truly contemplating on whether or not I should give her problems because of how truly horrible my experience was there. I honestly believe that she gave me a hard time because of my appearance. I am a full-time college student who doesn't have a lot of free time so I wasn't exactly looking my best (no make-up, messy hair, and comfy/lazy attire)... but how dare she judge my appearance? Did she really think I wasn't going to be a paying customer (or did I look like I couldn't afford the make-up there)? This is the 21st century... get with it people! This isn't the first time I have been treated this way at a MAC counter... I've had some other unpleasant experiences where sales associates have given me strange looks and were unwilling to assist me. I am seriously contemplating about not shopping at MAC counters anymore and contacting HQ in order to tell them that they have such shoddy employees who are judgmental, vain, and rude!

for the first time i tried mac foundatoin, it was face and body in light , i was so happy to try it i came home put it on and fell in love, i put some on the next day and a few hour later my face was fire red, like a chemical burn, i am in pain anf my face burns and itches, its been 3 days and i went to doctors she gave cream, my face is still in pain and i look terrible

Today will be my last M.A.C. product pickup. I will be recycling my last six products. Due to a rude manager, I will no longer purchase from M.A.C.

Just got home from the MAC stand at Newpark Mall in California and was completely ignored, by who I think, was the manager. I stood there like an idiot for 5 minutes while she stapled papers behind the counter and said NOTHING. Guess I am done shopping there and will stick with Urban Decay at Ulta.

I am a larger women, I just feel M.A.C. stores need yo have at least one wider chair for larger women. When I go get my make-up done, I have to stand , for I feel insecure sitting on those chairz. I feel you would target another kind of client tell. Thank you

Just the worst customer service anywhere! So sad to see a company I grew up with turn into a greedy corporation who have forgotten what made them unique back in the day! I hear the silent whispers of,keep ur money if u dont like it! So I will!!

A loyal customer for 16yrs,travelled the globe working in music and fashion,and never had to deal with such bad customer service ever! And to the MAC rep in another comment above saying that there make up artists who shud not be expected to be good in customer service skills,Well that seems to be the problem right there! Is that what MAC finishing school teaches u?? Bcos in any busy Ive done,the customer is the most important part of my sucess! Withouut there constant support,profit seldom comes! I went to 125th street to purchase a tone of make up,since I hadnt been in a while,I thought I wud splurge,but that notion got washed away within the 1st 20 mins! I came in and a guy made up like Boy George(nice make up)was the 1st person I saw,he was doing nothing(and wanted to continue to do nothing)so I asked for help,explained what I wanted,he walked over to the item pointed at it,then walked away! lol He then pulled the old give me a min whilst I pretend to be busy move. A lady came over and ask if I needed help,I said yes,she then pulled what I asked for(it seems you have to know urself)and applied a lil to my hand whilst engaging in rather not at work conversation with the guy who was too busy to serve me,it was like I wasnt there! As the clock ticked its nearly time for me to leave,she got bored of my questions and her role was done as MAC rep for the day and off she went! Once again the guy busyed himself with non paying customers,just there to browse(the 1s they talk about being time wasters)and I made my way to the desk! What an idiot I was,thinking there might be 1 pro in the building,nope,back to square 1! Now I was subjected to sighs for every question and finger pointing to what I maybe looking for! I grew bored and went to SEPHORA who took great pride in showing me all the new stuff available and even gave me samples,which MAC used to do but like there people skills,alas no more! I dont know if snyone from MAC cares what we think,but you better cos we the consumer keep you guys alive! Without us all those big money promos you do wud not be possible! You need to get back to Old MAC days cos you guys are seriously failing in a time where there so many competitors launching affordable make up with great people skills!! So sad!!! Ive grown up with MAC,but I think weve grown apart!!!

shannon- mgr in las vegas nv. is an idiot!!!! Terrible service!!!!!!!!!!!1