401 Elkin Highway North Wilkesboro, NC 28659
(336)658-4000
Reviews For Lowes Corporate Office
Senior Pastor  | 5/21/12 |
| I stumbled across this site while looking for a corporate number for Lowe's. The church I am Senior Pastor of has been remodeling several offices and we have purchased most of the material from Lowe's in Mt. Dora Florida. We have tried to reschedule someone to come measure for carpet and have gotten nothing but extremely poor customer service from them. One manager who gave his name as Joe, mislead our office assistant who was tasked with following up on the scheduling and they have not shown us the courtesy of returning our phone calls. They were a no show for the only appointment they scheduled and one of our assistants lost an entire afternoon because they neither called nor came when scheduled. They are on the verge of losing not only this carpet sale and installation, but of losing all of our business for the balance of our remodeling which will be costly for them. | |
| I know what is wrong | 5/22/12 |
| Lowe's had a change in policy earlier in the year (2/11). Many of you probably knew or assumed that employees assisting you with a difficult projects/purchase such as blinds, flooring, kitchens, appliances and plumbing were getting some sort of commission. Up until 2/11, they were. It Equated to about 1% - 3% which was a life saver when the base salary at Lowe's is around $10 - $15 p/hr. Up until 2/11 the employees were held accountable for their sales so they made damn sure they got the info right the first time and made the experience for the customer a good one. If they screwed up...guess what??? NO COMMISSION! Lowe's corporate sent out an email on 2/8 that basically said the extra money people were getting in their check was creating a hardship because it was not consistent paycheck to paycheck. 3 Days notice... Quote: "These types of incentive pay are unpredictable and result in fluctuations in bi-weekly pay that subject our employees to uncertainties during various times of the year." Lowe's also stated in a different communication that it is expected up to 40% of the "Specialists" will leave the company because of this change, but it's OK because those are the people that have a "ME" attitude. So, next time you have a project you want Lowe's to do for you, make sure you know everything about it BEFORE you go to price it. Make the following assumptions: The employee will be new and will need to get help from someone else. You will then need to teach BOTH/ALL employees helping you what is required for the project. They will need to call you back with a final scope and price because there really is only 2 or 3 employees left in the store that know what they are doing and he or she is not working when you are there. You may never get the call because the 2 or 3 are way over worked and don't have time to deal with the mistakes of the newbies...and they are looking for a new job. Your project can take 6 months when the mistakes are factored in. Final thought: lowe's typically has about 100 employees. Single store sales avg 30-40 million. A single appliance or kitchen specialist is responsible for $500k - $1M in sales p/yr and Lowe's stopped rewarding that kind of service...$5k - 30K on top of a full time wage of approx 25K...shameful! At least this will now give the smaller building supply shops a chance to get back in the game...it's all about service. | |
| NEW HOME DEPOT SHOPPER | 5/22/12 |
| TULARE LOWES PROJECT SPECIALIST EXTERIORS(SALES PERSON LIC 1633165) CANT BE TRUSTED ITS BAD WHEN THE PROJECT SPECIALIST LIES TO YOUR FACE AND HE RESPERSENTS LOWES -WHY CANT PEOPLE TELL THE TRUTH= I HAVE BEEN A LOWES SHOPPER FOR YEARS LIVE AROUND THE CORNER I WILL NOW TAKE MY BUSINESS TO HOME DEPOT ONE BAD WORKER WILL COST LOWES THOUSANDS IN A LIFE TIME | |
| Katherine | 5/23/12 |
| It won't let me choose ZERO starts...so here goes....Our beloved dog, Iggy, got really sick a couple of weeks ago. She collapsed and because it was after hours, we had to take her to the UF Vet School Emergency Room. She had to spend the night and have a myriad tests done, including a spinal tap. It was horrific. She was diagnosed with heart disease and Wobbler's Disease. Because of that, we had to put her on steroids for the inflammation. In case you don't know, steroids cause your dog to pee...A LOT.. This is a 65lb dog, completely house trained, but because of the steroids, she couldn't and didn't hold it. Needless to say, on Mothers Day this year we were pulling the remaining carpet out of our house and trying to come up with a way to inexpensively have hard floors but keep them relatively attractive. After several trips to Home Depot, and lots of help we got to work. About half way through we decided to replace the bedroom door and the strips that separate each room (for the floors). We have no idea how to do this and being in a rush for time, drove to Lowe's because it was closer...(okay, like less than 5 minutes closer. From the moment I walked in I knew I had done the wrong thing. No one greeted me. I went straight back to where the floor dividers were and tried to get help. The guy there told me he was busy and just pointed to where they were. I stood there for about 20 minutes trying to figure out what I needed. Could I use glue? I don't have a drill...Do they cut it for me? Do I have to have a saw? If I have to have a drill, do I need a special screw and if so why do the screws here by the flooring have flat heads on them?? I contemplated all of this..no one returned. I waited some more. When he did come back he was clearly surprised to see that I was still there. Surprised and annoyed. He said, "We don't cut them for you"..."yes you have to use screws" and "I don't know why the heads on these are flat"...he turned and left. I still had no idea what to buy. I called my friend in tears. I felt so stupid and "girly" and very insecure...I knew I needed a paint roller and could find that on my own...so I did, and I went back to the floor dividers and just made the best decision I could. I bought 2 strips and some liquid nail. Still not sure how that's gonna work out. Then I went to the door section. At this point I'm frazzled and almost afraid to ask anyone anything, but I did. Again, no help. The guy was on the phone, looked at me like I was annoying him. I wanted to know the standard height for a bedroom door. He said something about permits and different years houses were built and then asked me if I knew anything about what I was trying to do. I explained that we had measured the door but it seemed to come out to 79" so he said they probably made it a custom door...THEN says..."Okay honey, ya know the little "honeycomb thingy's" at the top of the door? OMG.. seriously? Honeycomb thingy's? No. I don't know them. I still dont. Beyond frustrated and an hour or more later I gave up and went to check out. Because I'd had such horrible customer service, I chose to go through the "self checkout line"...one of the machines was down and I was waiting for the customer ahead of me to finish. I glanced over because I thought I had missed one that was operating and the cashier saw me and said "Excuse me....could you just wait a minute?" I swear Im' not making this up. She seriously bit my head off. I just turned around and started crying because everyone had been so mean. I went to a regular cashier, paid and left. THEN...I called my DAD. I told him what happened and made him promise NEVER to shop at Lowe's again and to tell his friends and sons to do the same. After I got home, I waited and worked and then...ran out of paint. Thankfully I had purchased it at Home Depot. I went back to Home Depot and was greeted very warmly by the greeter. He gave me a cart and asked if I needed help. WOW! I walked straight to the paint counter, spoke with Sam who actively listened to me, asked a few questions, didn't patronize me, and got to work on my 4 gallons of red paint. Then I went to the door section where I met a woman named Lynn. Lynn smiled the most welcoming smile and shook my hand! I told her how wonderful it was to meet such a kind person in a place where I feel intimidated and told her of my Lowe's experience. She came around the corner and hugged me! She felt like family. She walked me right to the doors, asked some questions then had the door loaded up for me and walked me to hardware and helped me choose the right pieces to go with it. It was blissfully easy. She then took my door up to the counter and went to get the store manager Mike. Mike shook my hand and apologized for what I'd been through at Lowe's. He said if I ever needed help that I could contact him directly. I praised his staff to let him know how well they had taken care of me. He even walked my door out to my SUV and had someone tie it up. I love you Home Depot and I'll never cheat again. By the way, I'm gonna copy and paste this and send it to Lowe's so they know how bad this was, and so they see how much business they lost. Word of mouth is the BEST form of advertising...and Home Depot just bought some of the best advertising you could ever get. Not only is this a small town, but I'm a local business owner and talk to EVERYONE. Lots of love to you Home Depot! Katherine | |
| Lowes discriminates against the DEAF | 5/23/12 |
| Site won't let me order online without a phone number. I am DEAF - NO PHONE. Site refuses to take my order. Says I have to CALL for help. CALL?? HOW??? | |
Rebecca Money  | 5/23/12 |
| I have been and will continue to be a Lowes customer, However Lowes #2294 in Menifee CA which is my local store should invest in courses in Public Relations and Customer Service for some of the Management Team... I received great Customer Service from a Dept Mgr by the name of Diane in Installation, but not so much from the Store Assistant Mgr named Judy. Without good Management it eventually will trickle on down to the Customer Care that the Employees Pass on to the Customers. | |
Concerned person  | 5/23/12 |
| I am a fire fighter in training my boyfriend works at lowes and hurt his wrist just before he went into work. He wrapped it up in a tenser bandage, when he went into work he usually does easy lifting so I told him he can't put any waight on it so it can heal. He works at the knew lowes on iron needles on night shift. The manager he was working with (Peter) made him do another job. He had to do heavy lifting on the new position. He told him his wrist hurt but he did not care. He hurt his wrist and now cannot move it. I would like someone to talk to him about how he treats his employers. And how the employers should be treated. | |
| Patricia D | 5/8/12 |
| I am VERY disappointed with the Mansfield, Ohio Lowes. We ordered a kitchen stove almost 3 weeks ago and still havent received it or even heard when it will arrive. we knew it would take 2 weeks, but not 3 weeks. They keep saying its loaded but not shipped. We have always purchased our appliances from them, but this will be the last I'm afraid:( Thank God I didnt get rid of our old one yet or I would be ready to scream... I believe I'm blowing in the wind, there is no one from Lowes who even reads this. Guess its a way to get the steam off... | |
| Bill | 5/9/12 |
| The service at Lowes in Danvers,MA. STINKS THE STORE MANAGER DOES NOT CARE ABOUT CUSTOMERS EITHER. I TALKED TO THE DISTRICT MANAGER PAUL MELLO AND IS EVEN WORSE HE DOES NOT WANT TO LISTEN TO CUSTOMERS COMPLAINTS !!!! ONE MESSAGE TO PAUL MELO "WE THE CUSTOMERS PAY YOUR SALARY" !!!!!!!!!!!!!!! | |
| Jane | 5/10/12 |
| We purchased wooden flooring from Lowes with hard earned money. After about 3 months the flooring started coming up. We call and call and no oneonr ever returns our call. We actually went back to the store several times, finally speak with a Manager. After almost a year the Manager and a rep from the manufacture came to look at the floors and said they would get back with us on how they would correct the problem. That was three months ago and still have not heard from them. I am ready to take the floors and dump them in Lowes parking lot. | |
| Augie Snchez | 5/21/12 |
| I been customer of Lowe's for many years and to me everytime I step in the store some of the employees make feel like a part of the Lowes family.I don't know what happend today.Look like everybody woke up for the wrong side of the bed.I am a disable person and I need a electric chair when I go to Lowe's.My arthritis is not helping me.Well this is my complaint:Is time for this store in Poinciana,Florida to get new electric car for handicapp people.Everytime,I mean, everytime,I go to Lowe's the car,die on me,or the reverse don't work or stop moving(not for dead battery). I been(I mean, some friends)working in this project in my house where I was suppo-sed to spend not more of $1,500.00 (so far over $2,000.00)on kitchen cabinets,but my wife decide to put some tiles too.I never though this was going to happend to me on Lowe's,maybe on Home Depot,but not in Lowe's.I went to buy some base molding to be put after they finish to put the tiles.When i call for help nobody(employee)came to my help.I have to ask another customer for advised.After I pick the molding for my house.The molding was is a pack of ten>that was ok.But to carry those molding from the back of the store to the front of the store was another fight.That was a pain in the butt.Some of the employees saw me strugling with those molding and nobody,I mean nobody help me with that.Even the guy at the self service register saw me strugling with the molding and did nothing to help me,but he help the man in the other register,what a shame.The funny thing was when I was living the store to my truck a littler boy ( about 10 years),ask me if I need help.The thing is because Home Depot is to far from my house I will start to buy in Home Doepot againg,maybe the service is better now.My last word to Lowe's are SHAME OF YOU LOWE'S.I sure you have me in your video camera and see me. | |
| Trista | 5/15/12 |
| My husband and I purchased a stove from lowes. We were told that the installer would do whatever it took to install the range. They finally get her and inform us we need a carpenter in order to remove something. Thank you lowes associates for NOT knowing what your selling, not knowing what you're talking about, and basically talking out your rears. We've gone weeks without a stove, and now have to wait another week due to poor communication from these lousy employees. Oh, and let's not forget that this lousy corporate office hangs up on me everytime I call. Seriously, I don't understand how Lowes has stayed in business for so long. They don't care about their customers or their customer service. I work in retail and do my best to help all my customers. Lowes sure doesn't. I should be able to get through to their corporate office. But of course, that would mean they cared. I'm telling everyone I know to not shop at Lowes. | |
| Larry Brewer, Jonesboro, AR | 5/17/12 |
| Refer to Lowe's Order 224865499. I ordered item online on 5/8/2012, I printed out the Purchase Order details on 5/9/2012, which said the item had arrived at the store, Lowes of Jonesboro, AR (#414). Customer service said the item did not show up in their computer and said it was not in. Got a phone call on 5/17/2012 saying that the store had found the item, which had arrived on 5/9/2012. I really think that since Lowes withheld the item from me to at least 8 days, that a charge can be filed with the local police. If any Lowes personnel are reading this review, can Lowes relationship with this customer, me, be fixed? I had sent numerous emails CustomerCare@lowes.com, which didn't care.. There is no customer service. My actual rating is no stars. Larry Brewer, Jonesboro, AR | |
| Robert Armelin | 5/18/12 |
| New Bathroom Project Installed by Lowe’s Started: 4/23/12 Completed: 5/4/12 Issues with bathroom installation job: Greenwall was not installed on every wall and ceiling surface as requested by customer. Tile floor installed out of pattern. Tub has soft spots. Tub creaks when walked in. Sink drain leaks. Light above mirror installed upside down. Tile floor is not uniformly flat (hills and valleys exist). Tile floor has developed cracks. Tub scratched. Tub not level-----water does not drain into tub from two front upper corners at tile edge. Water leaks from shower head. Rollers on bottom of shower door are corroded already. Bathroom outside window sill is cracked/damage by contractor by using window as entrance and exit if debris and material. At this time, the local store is determining their slutions to rectify our Bathroom situation. An independent inspector (paid by Lowe's) arrived yesterday to put his opinion on it. His opinion will help them make their decision. So far we give the contractor from Lowe's an EXTREMELY POOR rating. We give Lowe's staff in handling this situation a FAIR TO GOOD rating. If all goes in our favor, we will certainly raise our staff rating to EXCELLENT. (To be discussed at meeting on 5/14/12. Patty, Beth, Mike) (To be discussed at meeting on 5/14/12. Heather, Patty) (To be discussed with Inspector, Frank, on 5/17/12) | |
| Al Samuels | 5/18/12 |
| i'm writing in concern about my grand-daughter and her getting fired because a person heard her talking to another customer and saying that the baby this girl was holding a child that was acting like a little monkey and this guy thought my grand-daughter was a "racist"which she is BY FAR not so.....My grand-daughter has never been a racist ,some of her best friends are black as a matter a fact the whole family has alway had the highest respect for all folks no matter what the color of the skin or what country they came from .... I believe if this manager had looked at my grand-daughters record of work he would have found out he just fired a empolle that was one of the best he could ever get,no matter what time or how many days days my grand-daughter worked she alway went in and would never complain about it so for this reason i will no longer shop or reffer any on to the "Lowes Store" in Warner Robins,Georgia on Watson Blvd..thank You | |
JAY DONOFF  | 4/23/12 |
| I BOUGHT A 50 GAL WHIRLPOOL GAS HOT WATER TANK. THE TANK CAME WITH A 6 YR MFG WARRANTY. THE SALESMAN TOLD ME THAT FOR $49.95 I COULD EXTEND THE WARRANTY FOR 5 MORE YEARS & HAVE 100% COVERAGE FOR REPAIRS OR REPLACEMENT AFTER THE MFG WARRANTY RAN OUT. I BOUGHT THE WARRANTY AND GOT A REFERENCE NUMBER ON MY INVOICE. I HAVE BEEN UNABLE TO GET A PRINTED COPY OF THIS WARRANTY. I HAVE CONTACTED THE STORE MANAGER & LOWES SERVICE ADVANTAGE........ THEY STATE THAT NO PRINTED COPY OF THIS WARRANTY EXISTS. I FIND THIS HARD TO BELIEVE. WHAT PREVENTS LOWES FROM CHANGING THE COVERAGE IN THE FUTURE THEREBY DECREASING MY WARRANTY COVERAGE IF I DO NOT HAVE A COPY OF MY ORIGINAL WARRANTY? | |
| jeff cirilli | 5/3/12 |
| I applied for receiving job at Harper Woods,MI and I was one of three poeple to have an interview but the hr manager did not call me for the interview for the receiving job. This company stinks!!!!!!!! | |
| Jessie Carr | 4/27/12 |
| I really do love Lowes. I shop at Lowes in the Charlotte region. Since I'am a contractor I do fine that Lowes has the quality that I look for and the employees are very helpful and friendly. However, what I do find disturbing is the amount of merchandise they are required to return without a receipt. Things that were bought and obviously used for sometime that are to be retured per "corporate" procedure no matter what the problem is. I was in a store where a ride-on lawn mower was bought over a year ago. He claims that its not running right and was able to exchange it for a new one! And no recept. Another time I overheard a customer talking about bringing back window covers because she was tired of them. Guess what? Lowes took them back. A neighbor of mine had bought a new refrigerator from Lowes last year, did not take the extended warranty and was told by the Lowes manager that they can do nothing about it since it was 1 year old and they did not purchase the warrany. My neighbor called the main office, the CEO's secretary got involved and they ended up getting a new one. Lowes corporate, the ripoffs got you number! I feel you are there to please the rip off artist and not the reliable, honest people like me. I have decided not to shop there anymore due to all the returns with "no questions asked policy" per corporate. This makes for low moral in the store, especially when stolen things are returned. I'm sure it is very discouraging for your employees. I think you white collar boys need to spend real time doing labor these folks do for a while and see how discouraging it can be. | |
| Christopher Crooke | 4/21/12 |
| I am disabled and on a fixed income. In November I bought a Whoorlpool Cabrio washer that with washer and extended warranty was over $700.00. I normally wait, as most of us do, to do laundry on a specific date. I usually have 10 to 11 loads at that time. I put the sheets in to wash and they would not spin out. I tried everything. Now I have plates in my back and so does my wife so bending over and dealing with ringing wet clothes is not something we do if we can avoid it. She finally got them hand rung out enough to go in the dryer... We thought that maybe they had just been unballanced or something. The machine is about 5 months old. Next morning I put on another load and again no matter what the load would not spin. This was Monday 4-16-2012. I called the service number at 12:30 according to thier notes. They said they could not get anyone out sooner than Wednesday or Thursday. I told them it was urgent as the wet white towels would mildew and we did not feel we could deal with them to hand ring them like we did the sheets.We made the appointment for Wednesday and they stressed that we had to be available from 8 to 5 for the repair man. At 5:15 on Wednesday I called them back upset that no repair man showed and same customer service man said, I can't call Service Tech to find out why they did not come because they close at 4. He said we would have to make another appointment and that there wasn't one available to Friday. I asked to speak to a supervisor and got the same story. They basiclly cold me it was my problem and they could not do anything about it. He said he would set me up for another appointment for Friday. So I hoped that maybe as the Service did not get to me Wednesday they would show up Thursday or call and I would be able to call back and cancel the friday. I waited all Thursday. Nothing. Friday at 12:08 I called to find out when they would come. They told me I did not have a Friday appointment but that my complaint had been turned over to a suppervisor and that she could not schedule me for an appointment till Monday but with a diffrent company. I asked to speak to a supervisor and was put on hold several times, the call lasted over half an hour and I did not get to speak with anyone but the customer service clerk. | |
| Fuck the manager | 4/16/12 |
| Indiana pa 179 was one area need to be observe by the corporate headquarter, some of my friend have been working wt that organisation 4 couple of years and so calls red neck managers still deprieved them of their benefit,raise and support. They rather hire their pple. I want the headquarter look for this issue, color pple ve been manltreat by so call boss . I cant believe it,there are so many pple working in that place that make less and the new comer are making two dollar head of them and those existing worker do more than them still they look 2 them as nothing . Headquater should look @ this issue, those worker doing more than the boss " BIG FOR NOTHING" | |
| CONCERNED EMPLOYEE | 4/16/12 |
| HERE TO TELL YOU AGAIN ABOUT THE STORE IN SLIDELL, LA. THAT SO CALLED HR MANAGER NEEDS TO HIT THE STREET. DONDA THE ZONE MANAGER THAT SHE IS GOING OUT TO HAVE A SMOKE. ALL OF A SUDDEN THEY LOOK FOR HER AND OTHER EMPLOYEE'S SAYS THEY SEEN HER GETTING IN HER CAR AND GOING HOME. WELL NOW SHE CAN'T EVEN DO A FULL SHIFT YET SHE KEEPS HER FULL TIME JOB? THAT'S FRAUD. NOW PAT SAYS HE HAD PROBLEMS WITH HER BEFORE HE GOT TRANSFERRED ON THE WESTBANK. NOW THAT HE IS BACK THE PROBLEM STILL EXIST? DOUBLE FRAUD ON THIS ONE. ESPECIALLY WHEN THE STORE MANAGER IS AWARE OF IT. ONLY NGOOD THING THAT IMPRESSES ME IS THAT HE ALLOWED ONE OF THE STORE EMPLOYEE'S TO BRING THEIR PET TO THE STORE FOR A COUPLE DAYS. MAYBE HE WOULD DO BETTER AS A VET. NOW FOR LINDA. SHE HAS A VANDETTA AGAINST NUMEROUS EMPLOYEE'S THROUGHOUT THE STORE. NUMEROUS PEOPLE HAVE LEFT BECAUSE OF HER. SHE IS IN THE WRONG POSITION. MAYBE UNEMPLOYMENT WILL STRAIGHTEN THAT HIGH AND MIGHTY ATTITUDE OUT. GOOD THING HOME DEPOT WANTS LOWE'S EMPLOYEE'S. LET'S HOPE THAT THE SHAREHOLDERS VIEW RATINGS. THINK THEY WILL BE IMPRESSED? WILL BE GOING TO HOME DEPOT VERY SHORTLY. | |
| David Novasio | 4/11/12 |
| I consider my Lowes store & products above average however it"s employees are absolutely the best!! Usually contact with them is just a pleasant 'good morning' or telling me which aisle something is on. But on two separate occasions (once the lady store manager and second a very patient young man named Brandon) went above and beyond what would be considered reasonable to acquire some very inexpensive items. Brandon even called the manufacture and had them shipped overnight free of charge! I'm trying to get an email address for Lowes corperate office to let them know how great the folks at the Salt Lake City (1300 S third W) store are!!! | |
| David Phelps | 4/11/12 |
| I recently applied for a lowes credit card. after filling out all my personal info i learned that i was not instantly approved and that i would recieve a letter in the mail in about ten days to let me know,while they have never ever had a problem accepting my money over the last 20 years they seem to be hesitant about giving me credit, as it turns out i have excellant credit and every thing i own is paid for!so guess what, lowes can kiss my ass and il take my home remodeling buisness else where,dont waste your time, they have gotten so big that they have lost touch.im actually kind of glad i didnt get mixed up with them after reading some of these other complaints. | |
| CONCERNED EMPLOYEE | 4/11/12 |
| TO BAD THAT CORPORATE DOES NOT HAVE E=MAIL. THEN THE PUBLIC WOULD NOT KNOW OF THE MIS MANAGEMENT AND FRAUD AT THE SLIDELL, LA. STORE. THINK BAOUT IT. WHY IN THE SHORT PAST HAVE EMPLOYEES QUIT? BECAUSE OF THE STORE MANAGER, PAT, THE H.R. PERSON, LINDA, AND DONDA, WHAT EVER HER TITLE IS WHO KNOWS. SHE IS NOT WHERE SHE SHOULD BE DURING A NORMAL WORK DAY. HOW CAN SHE DO HER JOB FROM BEING IN HER OFFICE OFFICE ALL THE TIME. YOU HAVE LOST SOME OUTSTANDING PERSONNEL DUE TO THESE 3 INDIVIDUALS. BY FAR JESSE HAD TO BE THE WORST. ALL YOU DID WAS TRANSFER HIM TO WAVELAND RATHER THAN DEAL WITH THE PROBLEM. LOOK AT YOUR LAST ZONE MANAGER THAT JUST GOT FED UP WITH ALL THE MESS. SHE DID NOT HAVE NO SUPPORT FROM THESE 3 INDIVIDUALS. SHE JUST GOT TIRED OF DOING THEIR WORK.LOOK IN YOUR FILES. CALL HER AND SHE CAN TELL YOU SOME STORIES. ESPECIALLY THE ONE CONCERNING FRAUD. BETTER YET U MAY WANT TO TRY TO GET HER BACK. ALL EMPLOYEES LOVED HER TO DEATH BUT HATED TO HER GO. REALLY WISHED TO SEE OTHERS GO INSTEAD. IT IS A SHAME TO SEE WHAT ONE INDIVIDUAL DOES FOR A STORE. THAT IS WHY EVERYONE ELSE IS LOOKING FOR OTHER EMPLOYMENT. FIX MANAGEMENT, CALL SOME PERSONNEL BACK AND HAVE AN OUTSTANDING STORE. KEEP WHAT YOU HAVE, LOOSE PERSONNEL AND CUSTOMERS. YOUR CHOICE. | |
| So. SF AREA CUSTOMER | 4/11/12 |
| Lowe's seems to have either pissed off or laid off the majority of their employees off. I really feel sorry for the employees still working there who are stressed out and covering multiple departments. If you have to do a special order for blinds or window coverings be careful! You'll most likely end up with someone from paint who is just learning the intracies of blinds. A year ago we ordered tons of blinds and got excellent assistance... but on a recent reorder my patience was stretched thin. There is no one to help, you have to wait a LONNNNNG time for someone to arrive and in our case the order ended up wrong. Our closest Then nobody at the customer service counter to help you with returns After THREE trips back to the store with nobody to help me I finally went to a different lowes. Sad. Maybe Lowes should consider giving up the special order business. | |
| linda | 4/8/12 |
| Husband bought a tractor for delivery on thursday. We got a call it will be delivered on Saturday..I wasted a whole day off waiting, I made a call to see if it was even on a truck.. talked to a very rude woman who told me nothing..at 5 o'clock husband calls' tractor was never being delivered maybe next week, A phone call would have been nice....very disappointed with the service at the monaca, pa store. don't think we'll be doing business with them again. | |
| | 4/3/12 |
| today i was told by a senior manager that i am to abrubt and upfront with my customers...he says that other managers and not him have told the senior head honcho this...they offer no proof nor have i ever been talked to about it....again a fed up vet....employee's including this manager that offers nothing chat and watch the girls go by....this company totally sucks....they offer crappy products and inferior service...heck most of them cannot even show you how to put something together...yet its a home improvement store...i would think they would want people who can actually do it...instead they would rather have a bobble head who justs say isle 4....crappy company...crappy management....crapy crappy....and full of it....go to the depot at least their you can get a straight peace of lumber....and a tool that will work for more then 5 min..... | |
| Thomas Atkinson | 3/31/12 |
| Thursday March 30thI returned to Lowes with a unique and unusual problem. After being told Lowes would not and could not assist in resolving my issue (I"ll spare the details) I moved up the ladder, employee level by employee level until I reached an assistant manager who took the time and had the creativity to resolve my issue. Great employees make great companies. Bill Valvano, Assistant Mgr at your store in Indian Harbor, FL s(2351), is just such an employee. And I appreciate him and the decision makers who put him at that level of responsibility. | |
| employee | 3/31/12 |
| Trying hard to get on at home depot the only place I'll shop despite my employee discount at lowes. I work for them 3rd shift and made the mistake of asking why we could not leave for our unpaid lunch after being given 5 different excuses I was told I would take my full hour locked in the building "because they said so" I offer to take my lunch early before the doors are locked and I w as told to drop it. They rip off customers with their warranties. Giving those people the run around while happily taking back the same items with no reciept fromthose who didn't waste money on those plans. Specail order items are often hit with power equipment and customers are still given these items. Lowes pretends to be against so many bad things but my store manager smells of alcohol another was having an affair with an employee under him while a female manager turned up pregnant from an employee under her who was promoted shortly after an arrest. The only thing lowes is against is an employee with the guts to ask questions. So do yourself a favor and go to home depot. Or just ask lowes if they'll be screwing you today. | |
| a pissed employee | 3/26/12 |
| i work at lowes in vegas and i am a reservist and a vet...i work in the building dept and have been trying to get on full time as i have 3 children...no matter what position i apply for despite having yrs of experiance they deny deny deny...i was once told i was transfering to a full time position only to be not told 4 weeks later they decided to go another route despite the fact the i was looking for a full time job....its pretty sad that they are not loyal to there hard working instore employees...instead i see lazy sleeping chatter boxes who dont know the first thing about what they sell...all they know is where it is stocked..god forbid you ask how to actually install something or what tools you may need or how to build anything....in the future i will not ever apply for any position in this company nor recommend them to any returning vet who is looking for work....they should be ashamed..they take their tax break for me..yet ask me to cover and work in the very dept that they denied me for....dont shop here go to the depot or a mom and pop store...jus sayin....hope they enjoy going under soon... | |
| Tony Bassham | 3/21/12 |
| To all considering buying an appliance from Lowes be careful! I bought a new refrigerator from Lowes and extended warranty as well, mistake! I have had issues with the door alarm going off and lights ice maker and water since it was delivered..I have had 3 visits going on 4 now, and still its not fixed..Gail that works in Corp office is polite but the most un-empathetic person imaginable..All she says is she has to listen to her techs and keeps throwing up that my tile file isn't level and i'm moving the refrigerator out..Lies, why would i move a new refrigerator? My floor not level, baloney! Gail also didn't hesitate to tell me the next service call will be an all day call..Taking off work to wait all day to get a new fridge fixed..Nicole her co-worker is much the same but a little more empathetic once i told her that was part of the problem.. No i'm sorry, no we understand your troubles we are listening to you the customer!!!!..Lowes doesn't care if your a customer so i cut up my card up and sent it in to corporate and now i will send a letter to the CEO Mr.Niblock..It doesn't matter what happens form here, i will never buy another appliance from Lowes, like their stores but not enough to be treated like this.. | |
| Kathy | 3/12/12 |
| I can not beleive this one on Sunday my mom and dad went into the Lowes store in Warrington Pa to get paint. This bully in the Paint dept started yelling at my 80 yr old mom. My mom started to cry and was very upset and he did nothing the guys name is Gary and i heard alot of people complaning about him the guy is a big mounth and I can not beleive he is still working for lowes i also found out he has been there for years. how could lowes have a big bully, nasty and ugly person working there I have no respect for any mananger that allows this to happen. They need to get rid of this guy before they have a law suite on their hands. | |
| Lanelle Killebrew | 3/14/12 |
| How many managers does each store have . WE purchased a Husquarva riding lawn mower about one month ago and It broke the second time my husband tried to use it . It has less than 8 hours cutting time on it . I called the store in Victoria Tx and told them to come pick it up that I did not buy something that I could not use . The lawn tractor cost 2200.00 They assured me they would be out today 3-24 to pick it up but after called 3 times and speaking to 3 managers and another employee I was told I never got on the pick up list now they say tomorrow by 10 . I am wondering if that will be am or pm . I told the young lady tonight if they were here in the morning by 10 I am calling cooperate and chewing the CEO a new one and I mean it . I live on a fixed income and can not afford to lose 2200.00. I doubt very seriouly I will return to Lowes for anything else . | |
| DChandler | 3/15/12 |
| I was on line this morning looking for a riding lawn mower for my elderly mother and Lowe's had a Swisher 26-HP V-Twin Hydrostatic 60" Zero-Turn Mower for $105.63. So I printed the paperwork off and went to Lowe's. I talked to Pam (at 671 Vann Drive Jackson,TN 38305) and she looked it up and she saw the listing also. Then she called this old gentleman over named Dale, he was "VERY RUDE" about the pricing. She called her manager over which was Brian and he was not helpfully in assisting with this problem at all. I was very displeased with the situation and the action. You would think that Lowes would be a place that would honor there pricing even if it was an error. I come to Lowe's and do all my home improvements shopping but since this out come I will be taking my business somewhere else. I would give Ms.Pam 5 stars for assisting me but the manager Brian and the way Lowes had this situation 0 Stars.............. And before I could get finish typing this Brian calls me from Lowes let me know they the call center had emailed him but "he wasn't for sure what else to tell me". This was really RUDE, I have never had such bad customer service in all my life!!!!!!!!!!!!! | |
| Mr & Mrs Coleman | 3/15/12 |
| I'm writing this complaint on behalf of me and my husband Mr.& Mrs. Coleman DC Plumbing we shop or should I say used to shop at Lowe's as we will be taking our business elsewhere as of immediately. I shop on line all the time for deals as well as for convenience. Today I tried to purchase an advertised item the swisher 26 hp v twin hydrostatic 60" zero turn mower model # 13261 for the advertised online price of $105.63 and was not able to do due to some era they claim. Also went into the Jackson Tn. Lowe's and was told they were out of stock ( just a big run around) I don't feel as a loyal customer that I should have to suffer not getting an item for the price advertised. Since when I tried to purchase it at a different price it became available. I feel I should be given the price promised or comparable price. I will no longer shop at Lowes and will inform all my business associates and friends to do the same as I and my husband are in home re modeling/ building business this is not the first time this has happened and I over looked it before. I will give my business to Home Depo and encourage everyone to do the same. Not only was the price not honored but everyone I spoke to in person and on the phone was rude and without care about the situation. What happen to customer service and being pleasant at the very least. I am a business owner in Jackson Tn. as you are and would expect to be treated with better courtesy than I was afforded. I feel your management dept needs customer service training asap as I Mrs. Coleman train people and companies everyday the skills necessary to deal with all types of situations, your staff at the Jackson Tn. store on Vann Dr were very unprofessional as was the manager who called to tell me he did not know what else the company wanted him to tell me about this situation. Again this is Mrs. Coleman and my contact # is 313-208-8704. | |
| Keitha McKinney | 3/15/12 |
| As a long and loyal Lowes customer I have to say I will be taken my business to The Home Depot store. The reason for this change is because on 3/15/2012 I found an item on line with the price of $105.63 but when I got to the store they said it was a mistake with the online price and there was nothing that could be done about it. My understanding is that if you print or mark something with a price you have to honor that price. After receiving the run around no one gave me a direct answer or even the price that I found online the manager was rude and of no assistance(the store locations is 671 Van Drive Jackson TN 38305). I called the 1-800-445-6937 number and they said nothing could be done it was a price error, this is not fair to any customer that finds an item online or even in the store and cannot get it at the price that was set I do not care whose fault it was it should have been handled and not just brushed aside. The Corporate office said if it was a price error then that is exactly what it was an error and nothing would be done about it. So to the rude management and corporate office I say so long you do not value me and my family as customers or people! | |
| Another Concerned Consumer | 3/6/12 |
| Lowes Corp will not help any customer or employee that has a issue with its store or managers. They will take all they can from their employees. I think the managers are brain washed into not caring about anything other than "LOWES", because I know from 1st hand experience how they treat their employees, and unless they let you into their little klick(s). If you're not in, forget it you dont stand an chance in hell of exceeding with that company. The favoriteism is just ungodly. Glad I got the chance to "get out" when I did, making more $$$ than I ever would've working for that so called company, and happier than I have been in a long time. So if you happen to work for this company "I'm Sorry", maybe you can find a way out SOOOON!!!!!! | |
| Betty Schwab | 3/7/12 |
| We purchased a home in Estero, Florida and have made numerous purchases at the Lowes on Corkscrew Rd. We went there this morning to buy an outdoor blind for the lanai. We waited 10 minutes for a salesperson to come and help us place the order. No one came. My husband then hit the "Help" button, still no one came. We have now been there for 15 minutes. I go to the Customer Service desk and ask for assistance. The girl at the desk said she would page a manager to come back to help us. After another 10 minutes, no one came. I have never encountered such poor customer service, and believe me I do a lot of shopping. I again went to the customer service desk and by now the girl could see I was very irritated. She asked someone there with her if they could find someone to help me. No one came. I finally told them at the desk that I would take my business elsewhere, thanked the one girl who did try to help and walked out. The service was pathetic. After reading all the negative reviews I truly wonder if customer service is really as important to Lowes as they claim. I won't hold my breath. | |
| Michael Bickerstaff | 3/5/12 |
| I purchased a washer and dryer on Wed. morning and arranged to have it delivered on Mon. morning. 2:30pm Mon. I call to see when it would be delivered and was told they didn't have the dryer that we purchased. A sales associate called and informed me that they did have a dryer but it had scratches and dents on it and asked if I wanted it. Since we had been using a friends' dryer and they wanted it back I said yes BUT I'd better get some of my money back because it was not pristine. I was offered a 10% discount which I accepted but I have to go to Lawton, Ok. (the store I bought them from) and pick it up. I live an hour away. I am not impressed with Lowe's and will probably not purchase ANYTHING from there again. | |
| jackson & lori brannon | 3/2/12 |
| lowes in south charleston west virginia are a bunch of liars! We bought custom window coverings for two rooms and paid for the install. We were told that when the material came to our door to call for the install. We went to Lowes when the material arrived and told them it was in. This was last week Tuesday.Now over a week later on Friday they call to ask if I want to schedule the install. They said they didn't schedule it when we were at the store over a week prior (even though they lied to me and said it was scheduled)because they assumed I would call back. I guess they don't like people coming into the store. Just call instead. Guess where we are NOT going to get our carpeting and deck materials as well as anything else for our home we just purchased. | |
| Alfred Johnson | 2/29/12 |
| I was at Lowes here in Seattle Rainier So. store 02/28/2012 at the check out with my daughter and family when the assitant store manager came out of the office,called the lady into the office, then he came out called an off duty Seattle police officer and the officer posted himself across from the check out from us looking directally at us! now I find out that the store manager ask the officer to watch us! how can we steal any thing that we are paying for??? my daughter paid over $1500 dollars at Lowes just to be DISCRIMINATED AGAINST BY A MANAGER with a RACIST ATTITUDE!! This could have gotten out of hand by having an off duty armed Policeman involved in a RACIST FEELING!! Please becareful when you are shooping at Lowes in Seattle, Washington if you are a Black person!!! I will never SHOP AT A LOWES HARDWARE STORE!! Iam very UPSET AND DISTRUBED ABOUT THIS situation! this 2012 and we are still being discriminated against! I am a Vietnam Veteran and this how I am still treated in America!!" WAKE UP AMERICA"!! We are all in this together!! | |
| Curtis | 2/28/12 |
| I return from a 7 month deployment from the Newest Carrier, also I fought in Iraq and Afghanstan, but upon returning to my last duty station before I retire of 20 faithful service to this Country, I applied for Seasonal Position for the Lowes on Military Highway in Norfolk, Virginia. I went thru 2 interviews in which the Human Resource Manager who must work like 2 days a week and must be a fake Assistant Manager who said we will call you on Friday or Monday latest about the job. I waited for a couple of days then upon calling up, I couldn't get the Human Resource manager because she never answers her phone, and when I call back they called me baby and said oh which store manager did you want to talk to then hang up. For Stock Holders I would not invest in this store who treats their Veterans as Poor Trash, and the skills from the employees at this location need to be trained on phone manners. This company is poorly manage and eventually I hope it catches up with them for them to fail, because they treat people like trash. Stock Holders take out your money or demand that the CEO start training people right, and rember its customers that keep Stock Holders happy with cash in there wallets. This company needs a good Airspeed Event done on as well a very helpful customer service ttaining to be successful, are they will soon be like Radio Shack. Have alot of stock but no one to buy from them. | |
| Alexandra | 2/27/12 |
| I went into the store in Kansas city on sterling to purchase several items. I needed some help lifting a water heater onto a cart. A man came by and I asked for assistance he responded he did not work in that area but would get someone. I waited at least 10 minutes and no one arrived. I then found their call for help button and it rang and rang and no one ever showed up. I then went by customer service to let them know and the young lady working said Well ma'am maybe they are just really busy. At that I left the store and I will not go back. I promise you that. | |
| Danial Schwers | 2/27/12 |
| We are very disappointed in the most recent service we have received from Lowe's in West Des Moines Iowa, 50Th St location. We have been given the run around with our most recent purchase and due to their inability to deliver. Originally we set up delivery date of Saturday the 25Th, then we received a call the day before and were informed that they only deliver in our area on Monday's, so then I was told they would deliver it this coming Monday the 27Th. My wife took the day off to be able to meet them as well as change an appointment for our daughter as they could not give us a more detailed time then from 12-5. By 4pm today my wife was concerned as we had heard nothing from them yet. I then called and finally after twenty minutes was contacted back and informed that my freezer was going to be delivered on March 5TH. This is not except-able as we have already been jerked around and I very frustrated with the loss on money and time we have had to go through, not to mention being denied the 10% military discount. At the time we checked out we showed our Military ID and were told we received it after getting home and reviewing my receipt they only took .30 cents off, not quite 10% considering I spent $800. My wife called in and was told to bad she left the store and would not receive it. I am highly disappointing with our most recent experience. Everyone in charge does not seem to be capable, nor do they have good customer service. We have always been Lowe's shoppers, but may start to look else ware for better customer care. I will give credit to their customer service line though, the women my wife spoke to seemed to want to make things right as quick as possible. | |
| Sherri the CUSTOMER | 2/23/12 |
| YUKON,OKLAHOMA location: We live over 2 hours west of this location, it is the nearest one to western oklahoma. We have made many purchases at this location and have had nothing but wonderful customer service. UNTIL this past monday, a store manager, Gayron Allen needs to take further CUSTOMER SERVICE training and I wish the show: UNDERCOVER BOSS would show up at his location with Lowes CEO. Need I say more? I am writing a letter of my experience to the CORPORATE OFFICE and I hope it is acknowledged. And something is done in follow up with "this" one of many store managers. And to add insult to injury, when I called to inquire about the location of the Corporate office, I was given a phone number to call: 888 44-LOWES. Their number has changed. That number now belongs to a company called: Assist 123. NOT LOWES! And they were rude, obviously tired of getting the LOWES calls! I don't recommend Assist 123 either at this point! What a week it has been for customer service! LOWES needs to make sure they have their info updated with their employees. Doesn't that fall under the MANAGER category? Me thinks it does!!! It seems the Corporate office is more interested in putting ALL their employees on hourly pay and cutting the commission benefit as an employee to do as any business in these economic times....and I don't fault them for that...what I do fault them for is that if MORE attention is paid to CUSTOMER SERVICE, they would not loose the amount of money I am SURE they have and maybe that bottom line would look better as a company as a whole?! Just another: "Me thinks it would!" comment.............. | |
| Phyllis | 2/23/12 |
| I WILL NEVER DO BUSINESS WITH LOWES EVER AGAIN!! Two months ago I bought a sink from Lowes in Mt. Dora, FL. My boyfriend used his Credit card to pay for it as I realized I had no checks in my checkbook. When it was time to install the sink, the sink was defective. I returned the sink to Lowes in Tampa, where I live. I was given a store cash credit card for the sink; which I accepted because I was going to buy another sink. Sink number two, did not fit and I tried to return it. The return manager refused to give me back my money. Instead they would only give me a Lowes card with a 241 dollar credit BECAUSE I HAD BOUGHT THE LAST SINK WITH THEIR CARD!!. I told the manager that I had no intentions of buying anything from LOWES EVER AGAIN!! I FEEL LIKE THIS COMPANY HAS SCREWED ME OUT OF 241 DOLLARS SINCE THEY WON'T GIVE ME BACK MY MONEY!! MY NEXT STEP: CORPORATE OFFICES. I HATE THIS F#$$% STORE!! | |
| tiago holtmeyer | 2/22/12 |
| I had to give a letter to the lowes manager and then they had to give it to corporate to say yes to because I was doing an eagle scout project so I was going to ask for some donations but since the manager is busy i had to give the letter to one of the employies trusting that the letter was going to get to the manager and corporate in a couple of weeks about six weeks is what I was tod that it would take it's been maore then six weeks and I never heard any response i even put my phone number and emil adress so that they could contact me.I'm very disopointed in what happen i thought i could trust a letter to get to the manager. | |
| To Richard smith 128 | 2/18/12 |
| Lowes Stores Just like all other retail stores do not install slide in ranges because you run into different issues if customers have installed ceramic floors it raises top to high to level. If floor is un level or the countertop is un level then extra steps need to be made to ensure top if flat top will not crack to do uneven pressure. Sorry you were not informed of this at time of purchase. Some older model slide in models can be hard wired and new models are set to standard that if built before 1996 are 3 prong cords after are 4 prong cords due to building codes. Having a detail will prevent any issues and make sure you will not any problems and models ordered will work. Most companies charge a price of 110.00 to install and detail fee of 35.00 & any extra cost to up date or cuts to make it fit. hope this will help you from over knowledged under paid employee. | |
| R.Ray | 2/17/12 |
| Several years back I was shopping for a new refridgerator. I chose Lowes in Rincon, Ga. as I did not have the time to drive 40 miles into Savannah. Being me, I was looking at a price range of $700.00. But then I saw a Whirlpool Gold side by side, bottom freezer, ice and water in door and ice maker in upper left corner of the unit itself. Almost $2000.00!!!! It was (I guess) too early for Appliance associates to be at work. The store opened at 7am and it was 8am. The associate who assisted me informed me it was not his dept. but would assist as well as he could. I asked several questions, checked out the floor model and decided I wanted it. I hope this associate was able to receive the big spiff Lowes offers to their appliance associates. (TOO MUCH) I was a former employee of Lowes and since my departure I have spent over 75G on merchandice during a major remodel and add on project to my home. Back to the Whirlpool Gold fridge, The ice maker has been a thorn in my side since day one!! I called for a service call, he stated that all I had to do was "PUNCH" the icemaker ever so often to break up the cubes which were freezing together!! Second service call, well the plastic flap is bad (????), and replaced it. Third service call, the replaced flap was installed wrong and came loose. Fourth service call, plastic flap bad!! (replaced). Fifth service call, started working properly, said he could not fix it if it was working correctly!!!! Contacted the Lowes manager, avised me to contact Wirlpool. Which I did. Was told to have servicemen contact their wirlpool rep.!! Sixth service call, plastic flap is bad!! (replaced again) Was told their was no reason to contact whirlpool rep. after the third service call I requested that the icemaker just be replaced, was told to contact whirlpool!!! In simple terms it was stated that this was a VENDOR issue not WHIRLPOOL!!!! Well it has been working correctly for a few months until today. After working all week I come home on Friday eve. to NO ICE and a frozen comglomerent of ice in the tray!!! Not only has Lowes been removed from my "HOME IMPROVMENT WHSE." Whirlpool also will not gain from my hard earned $$$$$$$$$$$$$$$$$$$$$$$$. Wish I had made the drive to Savannah!! Sears or HH Gregg, thats where to go for appliances and unsurpassed continued service!!! Good-bye Lowes and Depot, the local lumber and improvment center has far better prices and customer service. "GASTER LUMBER & SUPPLY" Savannah, Ga. Whats worse than the one star Poor rating? | |
| Howard Williams | 2/15/12 |
| I purchase vinyl siding for my home that was to be installed by Lowes. Because it was an insurance claim I asked could the siding be purchased and installed for the same dollar amount as the check that the insurance company gave us. I was told yes. I then purchased gutters and down spouts to be installed after the house had been wrapped in vinyl siding. I was given a siding installation start date of the Tuesday after the Super Bowl. As part of our agreement I would be responsible for removing the aluminum siding already on our home to keep the cost affordable for me. I was led to believe that if I took the siding down on Monday the new siding would be started on Tuesday. When our Lowes rep called he was informed that the work would now start nine days later than previously planned. After we removed the aluminum siding we discovered that we have open gables in out attic, and since work was delayed 9 days and snow was scheduled to arrive in the next day or two I called our Lowes rep. He informed us that there was nothing they could do. After a passionate discussion Lowes said they would send someone to cover the gables. Also because there are open gables there would be an additional charge of approx. $200. After the contractor came out and covered the open gables my wife received a call 3 days later and was informed that we now owed an additional $830, instead of the $200 quoted. After we were able to reconcile on the additional cost it is now been 10 days and work has yet to start. We have been given 3 start dates and still nothing. My wife is worried that if we complain the contractor will a less then quality job. Our Gahanna, Ohio inspectors have stopped by twice now. We keep explaining that Lowes keeps rescheduling. We are at wits end! I just received a call from the contractor saying they plan to start tomorrow ( it’s forecast to rain all day tomorrow). | |
| Emily Swisher | 2/16/12 |
| I have been shopping at Lowe's for many many years and have spent quite a sum of money there. I WILL NOT be shopping there anymore!! We bought a Whirlpool Refrigerator on January 20,2012. When it was delivered, it was missing 2 of the bins for the door, (there was one bin in there that did not belong to this refrigerator). I went to Lowes and told them my problem. Two weeks later I called and asked where my bins were. The man from the appliance dept. told me that all of the people in the appliance dept was aware that I was waiting for these and as soon as they came in, they would call. A week and a half later I went to Lowes and asked about my bins and inform them that the refrigerator was now leaking from the back into the freezer. The man in the appliance dept had no idea what I was talking about. He said he would have to call everyone who works in the appliance dept (at home) to see who know about this. He found one who said that ,indeed, yes, I was waiting for the bins. He told him to go and take bins from another refrigerator and give them to me. They were brought to me and I told him that , again, they were the wrong bins and would not fit. He seemed a little disgusted that I would not take them home and try them. Told me to come back on Friday and he would order them for me. He said, as far as the leak, I would have to call a service repair man to come and fix it. I told him to just give me a new refrigerator with bins and no leaks., He said No. We called whirlpool and they said that the refrigerator was manufactured in 2010 and is out of warranty!!!! We have been going round and round with them for 2 days now with no success. This is the worst treatment I have ever gotten from an appliance store. They have def lost all my business and the business of my friends. | |
| Walt Avery | 2/16/12 |
| I am giving Lowes customer service a #1 poor because they don't have a rating lower. I bought appliances from Lowes about 1.5 years ago. During the purchase I was told that they would deliver them with the kitchen cabinets I bought. I paid and a week before delivery I was call to confirm my order. The night before the delivery Lowes called and reminded me that out delivery was the next day. They showed up and did not have my stove or dishwasher. They were back ordered even though the said they had them. It took six weeks to solve the problem. Now I need a new glass top and again called Lowes and was told the top would be delivered in two weeks. It never came. I called and was told it would be delivered in one week. I was shocked and call customer service. They informed me that the top was not being shipped until a few days after the time they said it would. I find that Lowes can be truthful and the more people you speak to the more lies they tell. I'm done. I suggest people use Home Depot or someone else. Lowes is doing its best to kill customer service one person at a time. | |
| Letting you know Lowes Marietta GA | 2/12/12 |
| Problems, problems, problems! If you want to know why you are not getting amazing service at your WEST MARIETTA GA location on Dallas hwy, here are a few things to think about... The store manager Bruce will write employees up for petty things, then something that might qualify for a write up you automatically get a final notice. Then you as an employee are sopossed to come to work on your scheduled days and be perfect by walking on egg shells. Then when your store manager and assistant see you ONE day and your not in the best of moods, you then get " " talked to about how your down all the time and how your on a final notice and need to straighten up. From this point on your final notice will be mentioned all the time in front of other employees customers and even your family. It's funny how the store manager can over look relationships going on between managers and co workers and refuse good employees of achieving goals of moving up in the company. This isn't just one employee this is a few within the store, they are being put down and over looked when there is no reason why they shouldn't move up... But there is more to it, you apply for a position that you are completely qualified to do however the store manager who worked for Home Depot for numerous years, and he has a former home depot buddy that he would rather give that position. So even though you've been at lowes worked your hardest and have customers coming back to see you, well your just not good enough to move up. Or... You've been doing your job and doing it right for a few years however your store manager just doesn't get the vibe that your doing all you can and well there's your write up! Once you get that final your gone, good luck... Side note: This is interesting most company's will pay a spiff to employees so they bend over backwards to help sell you appliances, it's that willing to pay more for amazing service kinda thing. Well that's out the door they are going to try to get the best deals now from the manufacturer to pass on to the customer and take away and ensintives to help sell the product, which for some people was the reason for over looking true things going on within the store. Since you were making a little extra money you can put up with a little more crap..... So hers your moment to think.... You have good employees walking on egg shells and bad employees not giving a hoot (where are there write ups and final notices?) mixed in under one big favoritism game inside a little community called lowes of west Marietta rulled by Bruce who had previous YEARS at your competitor Home Depot. I can only speak for this lowes as this one is the one I go to. There are great people at this store, that will bend over backward to help you! I'm not wanting you to stop going I just want you to see where the people are that are helping you out. I know if I had to go to work and tip toe on egg shells i'd be miserable, so when you get great service call corporate let them know so when these people get fired for petty crap maybe corporate will get involved and help these employees out. But that's a big maybe... All from a concerned customer who would like to see this store on a better track. It has lots of potential in a great community! | |
| Susan Herby | 2/6/12 |
| I bought a Whilpool refrigerator from your Columbia Tn store needless to say what when on after was not good! First delivery they were here for 5 hours trying to get the doors on right. While they were doing that the dented and scratched the doors, 5 hours later they decided these were not the right handles and someone would have to come back with the right handles. The next day two other men came with handles they could not get them on either. They said they would go back and tell them we need a new refrigerator. Three days later 2 different men came out with new doors it was later in the day and lighting was not real good. The next morning I looked at doors and they had dents and scratches all over them! This was the last straw I called told them to pick it up and I would go to Home Depot! They came and got it and I just got call from a lady named Gail asking me why we returned this refrigerator! I told her she needed to read the paper work on it, she said she had no paper work. Told her to look at the damm thing and she could figure it out! She hung up on me! I called store and talk to a assistant mgr and she told me they don't get the paper work. Give me a break with all the computer tech there is no record why this was returned! I will not ever buy another thing in any Lowes store I will drive 30 miles to Home Depot! | |
| | 2/7/12 |
| this store has some rude folks in it. i walked around in that stores serval times and seen the same ones that i have reported before being @$$ toward me and my family and friends and you keep them there. how crazy? the managers there is @$$ too. | |
| Flora Stringer | 2/7/12 |
| How many Lowe's managers and how much time does it take those managers to provide one receipt for one previous purchase when I provide the item information, a copy of my check and a copy of date it was extracted from my account and posted by my bank? Question Part 2: How long does it take two professional employees to provide the information correctly with the same information. Answer: It takes more than 1.5 hours two consecutive days (more than 3 hours) for 3 managers to completely fail to give me any information other than stating that they cannot help me. Part 2 answer: Two professional men in the doors and windows department provided the receipt within 10 minutes or less, accurate information and professional service. They get high evaluation; managers lowest possible score. 5 stars for two men in doors and windows department, -0 stars for managers | |
| Paul | 2/4/12 |
| I applied for a seasonal position at Lowes the Job ID #277142BR. I am a Global War on Terrorizism Vet. with 28 years of service to my country. I retired as an Engineer with one of the highest medals given to an Engineer. The deFluery Medal. I went through three interviews and the last interview, 3 Feb 12, was given to me by Dale the store manager. I was told by him that I would be contacted next week about the job. I was contacted the following morning and this is what I recieved. Dear Paul Last Name(Omitted) Thank you for your interest in the position of Store Seasonal Employee, Job ID# 277142BR at location 2823, La Follette, TN. We sincerely appreciate your interest in career opportunities with Lowe's. Regretfully, we have decided to pursue other candidates at this time. Please keep in mind that new opportunities are constantly arising. We strongly encourage you to continue reviewing our current job opportunities. As a reminder, you must apply for each position you are interested in pursuing. We wish you much success in securing a position that will satisfy your career objectives. Respectfully, Lowe's Human Resources The following are my qualifications. EDUCATION: Graduate, Campbell County High School, LaFollette, TN. 1981 Infantry Ft. Benning, GA. 1981 Middle Management, Ft. Benning Ga. 1983 Tractor Trailer Training Center, Lebanon, TN. 1997 Tennessee Technology, Jacksboro TN. 1999 Heavy Equipment Operator Devils Lake, ND. 2000 Quarry Operations Specialist, Ft. Knox, KY. 2001 Graduate Advanced Noncommissioned Officer Academy, Devils Lake, ND. 2003 Combat Engineer Ft. McClellan, AL. 2003 Carpentry & Masonry Ft. McClellan, AL. 2003 Associates of Science GPA 3.80, Roane State College LICENSES AND CERTIFICATES: Class A CDL with X endorsement 1997 to Present LTD. Licensed Electrician, Residential (Journeyman) 2000 to Present Traffic Control Technician, 2001 Security Managers Course (JPAS) Ft. McCoy, WI. 2004 Government Purchase Card Course Ft. McCoy, WI. 2008 Unit Pay Administrators Course Ft. McCoy WI. 2008 AWARDS: The Army Engineer Association, Bronze Order of the de Fleury Meritorious Service Medal (2nd Award) Army Accommodation Medal (2nd Award) Army Achievement Medal (8th Award) Reserve Achievement Medal Global War on Terrorism Defense Medal Korean Defense Service Medal NCO Development Ribbon with numeral 3 Army Service Ribbon Expert Infantry Badge Overseas Service ribbon with numeral 4 Tell me why I wasn't given an opperatunity at Lowes? | |
| Casey Pace | 2/4/12 |
| I went to the Lowes Store on Lenox Ave in Jacksonville, Fl on 2/3/12 to buy some paint (off the shelf variety, no mixing required). I had purchased this color/brand before at a Lowes on the other side of town so i knew exactly what I was looking for. When I found the pick spot, it was loaded with the wrong finish (it has gloss, I was looking for satin). I couldn't tell for sure, but I thought they might have some in the over-stock area above the pick spot, but the hinged panel blocked my view so I sought store assistance. I found a paint dept associate that was helping another customer in the paint aisle and patiently waited until he finished. I told him what I needed, that the pick spot was loaded wrong and that I thought there might be some in the overstock area. He looked at the pick spot and handed me a quart of what was there, I told him that was gloss finish, I wanted satin finish and asked him to check the overstock becuase his shelf was loaded wrong. He finally went to go get a ladder. Once he got back with the ladder and discovered that there was what I wanted in the overstock, another paint employee (probably the supervisor) came by and told him that there were customers at the paint desk and he needed to help them NOW!. I was so pissed. I told the supervisor that I, too, was a customer and had been waiting for about 20 minutes to get the paint I wanted because HIS shelves were improperly stocked. I did not get so much as an apology, "I mis-spoke", "We messed that up" or anything. What a bunch of morons working there. Customer service skills are a pre-requisite for running a business, but Lowe's doesn't even have anyone with ANY trade knowledge. I get so angry when an associate says, "It should be on aisle 3"....That's insane!!....They should walk the customer over to where the product is and take the opportunity to upsell, sell accessories, and the like. I HATE going to LOWES and HOME DEPOT.....I pay a touch more, but the service I get at places like ACE HARDWARE or SHERWIN WILLIAMS are worth the expertise and customer service I get at places like that. | |
| Lyn Hill | 2/5/12 |
| I recently purchased a top of the line refrigerator. I went to Lowes first and was told I could buy through a catalogue and they could not show me what the inside looked like and if I ordered it I had to buy it. I went to H H Greg, they had the product and delivered it the next day. Now I'm interested in window covering will Lowes also refuse to show me samples? The last loss to your store was over three thousand dollars | |
| elloitt | 2/3/12 |
| Lowes has forgot customers 1st! employees who work with those customers should be second!! The employees who they walk on is their foundation!! all things fail because of the neglect of the foundation. Its amazing how green paper makes people stupid GREEN PAPER!! | |
| Craig lopez | 1/31/12 |
| I just wanted to say that the other day I came into the Baldwin mo store and a gentleman by the name of chip helped me, what a great employee! He greeted me and made me feel like he sincerely wanted to help me.after explaining to him what I was looking for he walked me over to what I needed and even helped me load it...Now t hat's great customer service! I come from retail management and would love to hire this guy! Please pass this along to him. I'll be back there for sure | |
Mr Idris Haya.  | 1/31/12 |
| Please Reply I want to start foreign importati on any goods.We are targeting to be the highest foreign goods distributor in Ghana Please i will also need samples and quotations of your products Dear sir, I am Idris Haya,the owner/chairman of the CSG Trading Company Limited Ghana.I want to start foreign Business importation any goods.We are targeting to be the highest foreign goods distributor in Ghana. Let me know your area of your specialization. I was a gold mining officer in Ghana gold miming industry.But during my long service in the gold mining company,I was able to save 210kg of Gold alluvial(22 karate). Now that i am retired, i sold part of the gold to established this business. We need very large quantity,original,strong products. Please i will also need samples and quotations of your products.If we find it nice,we shall discuss with you on the payment terms.We are new trading company,I need you to be our foreign business agent.Please keep my business with you secret,I don't want to contest with any importer here in Ghana,or anybody to know that i am importing my goods from you.Business is secret.Reply to my email address on(idrishaya3@hotmail.com). Thanks, Mr Idris Haya. | |
| Raymond Looper | 1/30/12 |
| I went to LOWES here in Elizabethton, TN to get a kitchen for my daughter. I waited for over 30 minutes and ask TWO salesmen to find someone to help me. After 40 minutes I went to a cashier and ask for the manager. I was told he would check on it. I returned to the kitchen desigh area and waited one hour. Still no one. As I started out of the store a man named Johnathen said" I was getting ready to send someone back to talk to you. I informed him I was on my way to HOME DEPO. I will not shop in LOWES again. | |
| Terry | 1/30/12 |
| I have been trying to get work done from Lowes in my town for months. I called and spoke to installation manager and store manager, one of which was so rude. I have had one mistake after another from their installation. I have cancer and hope to see my repaires( bought and paid for) before I die. Wow I still am in shock from the treatment I recieved from the store when I called to try and get help. My Dad was a contractor and plumber for 50 years and would roll over in his grave if he knew the way these people treat their customers. The worst customer service I have ever seen in my 60 years. | |
| lowes1608 | 1/31/12 |
| there was a time at this store we where a team, we enjoyed working there,but this store has a cancer in it, she is a certain dapt manger who has turned the hr policy to her advantage, she dresses any way she wants because certain words are not mention in policy, she does not one of her reports or job duties she passes it off to her co-workers, Tuesday meetings while all other mangers are in the meeting she leaves continually all of this is done while the store mang is there or not. if she is do in at 130, she is seen over and over walking in 145, she is forever 10 to 15 minutes late,she claims ppl are harassing her yet she comes to their departments, when this is brought to a ASM the reply is " I cant tell her she isn't aloud to talk to such and such... the workers of store 1608 have had it.. upper management has tied the arms and hands of our HR mang.and forever stand to defend this dept mang. please understand we are not targeting her but one store one set of rules not one book for this person and one book for this one..enough is enough... soon what will happen is simple, you will have a complete rebellion on your hands, as it is store 1608 has now has the worst reputation in the dist 1243... we are asking for someone anyone beside our ASM's to investigate, you will lose your good workers because of this person manipulation of HR policy ... it is very important that you understand we do not hate her nor are we so called picking on her or harassing her ONE SET OF RULES FOR ONE STORE!!!!...PLEASE CURE THE CANCER OR REMOVE IT BEFORE ITS TO LATE | |
| sarah jenkins | 1/31/12 |
| I had some work done by you in july of 2011. I wrote a check for the amount check was cashed on aug. 2, 2011 check no.1529 for 3,715 .then i received a letter from a collection co. saying that you werented paid, and calls all time of day. problem could be solved if the accounting dept, did their job. sarah jenkins | |
| Scott Oaks | 1/27/12 |
| Lowes Store # 1191 Noblesville, IN I am a customer at Lowe's and have been for years. This is the best store and I will never shop at any other home improvement store. This store is what customer service is all about. The staff is friendly, helpful and actually they are like family to us. The store Manager John Lahman is one hell of a man. He is a great manager, a good person. A few other people who deserve mention are Rhonda Lecount, Stephen Mirante, Nathan Scherer, Byron Todd and Jamie Kennedy. I have never had such exceptional service, help and professionalism at any store. It is no wonder their store does so well. This store deserves your business aand should be acknowledge from Corporate for being such a great representation of what Lowe's should be, quality, professional and service oriented! Job well done!!! | |
| richard smith | 1/28/12 |
| We are still having issues: Stove was delivered this morning, but drivers said they did not want to install because it was a 'glass' top???? This is a simple plug in...slide in...level operation!!!! WHY ARE THERE SO MANY PROBLEMS????? I'm fairly sure senior management is aware of the fiascos surrounding this multi thousand dollar purchase, but are quite INCAPABLE of making any type of decisions to alleviate the problems. We still don't have a date for the delivery of the refrigerator, and were refused a deal to just switch it out for the next model up - store manager (Monica Abbott) just said NO, with no further explanation. CAN SOMEONE PLEASE FIND SOMEONE TO HELP WHO DOESN'T SAY 'IT'S NOT THEIR JOB'??????????? PLEASE!!!!!! WE HAVE TALKED UNTIL WE'RE TOTALLY FRUSTRATED TO: SALESPERSON - Regina Baker; STORE MGR - Monica Abbott; SALES MGR - Donna Wilson; and DELIVERY MGR - Dane Hass. PLEASE GIVE ME A REAL MANAGER'S NAME THAT CAN HELP US!!!!!! Ric Smith | |
| John E. Farris II | 1/25/12 |
| Dear sir, Lowe's stock, is a principle stock in my investment portfolio, held by my investment firm. It distresses me to see lost sales due to employee ignorance. Today's social media can, and does, have direct, immediate, influence on a company's bottom line. This is the third in recent months, in the Memphis,TN. area that has shed negative light on "Lowe's." excerpt from Face-Book social media site: Prince Mongo: Spirits went to Lowes and bought a washer/dryer for a friend, on way out to get my truck 3 employees standing in aisle look at me and laugh and wont move, I asked if they would prefer I walk around to another aisle, they just laughed, I walked around to another aisle alright, THE RETURN DESK= NO SALE!!! --for those unfamiliar with "Prince Mongo" AKA Robert Hodges. He is an eccentric Local Memphis native, middle-age, white man, who's wealthy parents left him a moderate annuity. He circumvented the "Annuity" by "acting insane" to gain access to more money. He is a frequent Memphis Mayoral candidate, and frequently in the news. This guy appears as a hippy, long hair, and is known to wear a ammo belt slung over one shoulder, loaded with small rubber chickens. But trust me, he is anything but crazy. Crazy like a fox! He is no trouble maker either, but is quick to point out injustices where-ever found. He is very open, and has a very loving personality. He never meets a stranger. Practices local philanthropy,Very easy to talk to,he is well loved by most of the people of Memphis. I suggest your employees stop critiquing the dress/appearance of your clientele,offer a genuine smile,ask to help them with their purchases, and add: "Thank You, Please Come Back To See Us." | |
| jason sawyers | 1/25/12 |
| i live in clemmons nc and i have and still are remodeling my condo for the past 3 months. i have used the store on hanes mall blv. and i have spent almost 20,000.00 and i gutede the whole condo and replaced with all new through out. to start off with i had to get a coustom shower and it had to be ordered so i gave them a drawing of it right off thr rip and they messed it up 3 different time witch means they bought it 3 time at 1800.00 a pop so 2.5 months later i get my shower and i get home and start to install it and they did not cut and allow for the thickness of theoir material at 5/8 on all 3 panels and it is marbel so i had to cut it myself i am so sick of that store and now i am having trouble with my counter tops that are granite and they are screwing me around after i paid 1800.00 for them also i also have had problems with them on not ordering the right things like a frig just to let the public know THIS STORE SUCKS AND NEEDS TO BE SHUT DOWN DUE TO LACK OF KNOWING WHAT THE HELL IS GOING ON | |
| Robert Cyphers | 1/21/12 |
| I have owned a business for over thirty-five years. I shop at Lowes for personal and business use. I see products that were sold at Lowes made in the USA like from Cambell ( Apex Tool Group ) they have been replaced by Blue Hawk which is distibuted by Leigh, product made in China. It's just a pack of " S " hooks. I would pay more for the USA product over the China product. I will support America. I feel Lowes is also helping to sell America down the river, they are not helping this country. Is this what corporate greed is all about ? | |
| mike bloom | 1/18/12 |
| I'll make this short I live in pocatello idaho went to lowes to purchase carpet was told by the carpet sales person would b 99 dollars to install this was a flat out lie I know I can't spell this carpet was going to cost me 500 dollars to install I think this is lowes policy to sell more carpet I have work for the city of pocatello idaho 4 26 years I know every contractor in this town I'm sure you don't care about this but this was wrong I will not go to lowes again and every contractor I see I will tell them this you will lose more than 500 dollars thank you for your time | |
| Linda | 1/18/12 |
| I went to our local Lowe's to purchas spot lightbulbs. All the bulbs in your store are made in China. I don't knowingly purchase goods made in China, Malaysia, Indonesia, and other countries who hate America. Will you please start stocking American-made goods? Your store is close to my home and we always try to buy locally, but I will purchase online or elsewhere in order to find MADE IN THE USA products. I own a large home and plan to replace a washer and dryer as well as doing several large projects inside and out in the next year. Please make us proud by making American made goods available. It would be great to see a sign outside Lowe's stores that say, "CREATE AMERICAN JOBS.....BUY AMERICAN GOODS HERE". Come on management.......help America NOW! | |
| Michael Dominique | 1/18/12 |
| My name is Michael Dominique. I retired from the US Navy after 21yrs of service. Since retiring I spent three years in Iraq and Afghanistan as a civilian contractor conducting 100+ combat missions as a civilian alongside the US Army. I have a college degree in Business Management, 12yrs experience in management positions as an E-6 and E-7 while on active duty. I served as a Navy EOD Diver and even two years with Naval Special Warfare Unit Eight conducting combat missions in Kosovo as a stand alone bomb disposal technician supporting Army SF, Rangers, and US Navy SEALS. Im 46 years old, dont smoke, in great shape and have ZERO medical conditions. I attended numerous schools while on active duty for leadership, management, and absolutely epitimize the self motivated, goal oriented, team player. Last week 1/12/2011 I went to Lowe's in Paris TN and applied for a job as a sales associate. While sitting at their computer terminal I noticed Lowe's took great pride in printing and posting a letter boasting of how Lowe's supports and appraciates Veterans and their families. The Manager from Paris TN Lowe's location called me and promptly told I was underqualified to be employed as a sales associate. OMG, AYKM? Really, AYKM? By all means Lowe's I'd love to hear from your corporate office and hear how you explain this. I have a professional resume dating back over 24yrs. My email address is domin23322@yahoo.com. | |
| keepingthepeace KarmaKelli | 1/13/12 |
| My father has built homes since i was a child (im 33 now) and he has built the majority of new homes that have been built in Maryland, dc, and Virginia in the last 25yrs. He has spent tons, n i mean tons, of money buying materials from your store (believe me when i say that it is prob in the 8digits since i did a lot of the bookkeeping). I dont know about this whole muslim incident....but i would guess that Lowes removed it for a reason, such as they were worried about offending people and hadnt realized it when they put it out; however, a lot of these comments are from dumb, ignorant, racist, closeminded individuals! What does 911 have to do with the whole muslim race anyways? Its like us saying screw and hate the germans because hitler was a german. Come on get real. I actually feel sorry for you all because the type of person you are determines the way you behave and view the world, therefore, its usually what you will get back out of it. Who are we to judge anyone? Arent we all individuals, unique in talents, appearances, skills, knowledge, style, etc? What matters is not to make a judgement on someone you dont even know, how would u like if it was done to you? GOLDEN RULE GUYS....LIVE AND LOVE BY IT <3 I work with at risk youth everyday in WV who were raised by ignorant people just like you, and now im the one cleaning up the mess you made. Its just plain mean, whether it is bullying, judging one another, harassment, or making fun of someone for being gay...just because they are not like you. Well you know what? Id say that they are lucky to not be like you! If you wanna judge someone, do it on the color of their aura or their heart. Amen! | |
| Corey C Jones | 1/13/12 |
| hey my name is corey c Jones and i worked at lowes in new bern for 5yrs and busted my be-hind and i recently was denied and i cant believe it I have loader experience and can run a cash register is it because iam a 6 yr felon ? wich I became a felon after i left lowes for there crooked ways not saying all lowes just the ones that was at my store hmmm i thought they couldnt hold that against me besides its my first ever and only charge and a case of me being in the wrong place at the wrong time and honestly i have not had a real job since i feel lowes is still in my veins and I really need a Job I have a 2yr old beautiful daughter to feed the same way you big corp. /managers have families to feed also iam not a bad guy iam a nice person who love good honest hard work anybody no the Number to call because the HR will not hire me back and i gave lowes my all even the crooked store manager that forced me to quit he got fired in to early retirement for having sex in the office with a employee by the district manager Lee mcconel Lowes store New bern ,NC I mean we kept switchin managers and they cheated me on my raises man it hurts when you know you gave 100 percent and got treated like trash when i started at lowes in 2002 it was the happiest day of my life and when I left it was the saddest dear lord here my cry in jesus name my email is fr8music@hotmail.com | |
| Steven Brown | 1/15/12 |
| Let me just start off saying that i have been in process of remodling my home for over the past five years. I have shopped lowes plenty of times and have spent lots of money at different locals and not so locals lowes stores. Last night i was out of town about an hour and a half away and decide to stop in lowes and look to see what they might have that was different or on sale i really didnt need any one item. After walking around the store in Columbia Missouri for a little bit i started being follows really close by five employees they all asked if they could help me find anything more then once and i just explained i was just looking and pricing items. They all contiued to follow me all over the store. I felt like i was being harrassed decided just to leave so i bought a pop and left the store. As i was leaving the store one guy followed me to parking lot. I then googled the phone number to that store and called to talk to the manager on duty about this issue. Come to find out the man that followed me out was the manager i then asked if they was a reason for following me and he replied with some comment along the lines of you tell me why was following you. I then hung up the phone and walked up to talk to him in person and asked him his name he was very smart and rude with me and explained he didnt have to give me his last name so i then left. This wasnt my first time going to this store i have bought lots of high dollars items at that store like shingles and osb board. Really is that how lowes customers are treated just because they want to look around. Well waiting to hear back from the store manager hope i dont get the bs run around story i got from the other assistant manager that called me back last night. If so I wont be shopping that or any other lowes again untill this issue is made right starting by apology from the smart mouthed assistant manager. | |
| SECOND CHANCE AUTO *Ray Diaz* owner | 1/12/12 |
| Joseph E.Prado has been at your Dallas store off of I-30 and Westmoreland in Oak Cliff he is trying to get credit by using my shop name.I have spoke to State Comptrollers | |
| AMERICAN PATRIOT ! TOM THE EVENGER ! | 1/9/12 |
| I, TOM THE AMERICAN PATRIOT, WILL NOW AND FOREVER, TILL MY DIEING BREATH, WILL STAND UP FOR LOWES COMPANY AND OUR AMERICAN RIGHT TO KEEP AND BEAR ARMS, AGAINST ANY POLITICAL CORRECTNESS IDIOTS THAT THINK THAT AMERICA IS GOING TO STAND BY AND BELEIVE THAT ISLAM IS NOT TRYING TO TAKE OVER AND CHANGE OUR AMERICAN WAY OF LIFE! MY DEAREST FRIENDS WILL NO LONGER TOLERATE THIS IN AMERICA OR IN THE PRESSENTLY OCCUPIED WHITE HOUSE! VOTEING THEM OUT IS GOING TO BE OUR ONLY REDEMPTION! WE, AS AMERICANS WILL NOT GIVE UP AMERICA WITHOUT A FIGHT! THANK GOD FOR THE AMERICANS AT LOWES WHO STAND UP FOR OUR AMERICAN WAYS AND OUR FIRST AMMENDMENT! | |
| Blessing | 1/10/12 |
| I want to marry very rich woman | |
| Larry wallace | 1/10/12 |
| I want to see how Lowes can make my small business move forward. I have a few ideas actually but before you answer, I want you to get a better view of what I do by visiting www.ThatsHowWeRoll.biz. You will see I have been advertising for Lowes for free for some time now. I also have that moto "That's How We Roll" registered and trade marked. I want to either sell the moto to Lowes and/or use this moto for all Lowes stores. It is a moto that can't be beat when it comes to marketing, especially for paint products and services. Please contact me through my information on my web-site. Please also forward this information to the marketing/advertisement team(s). I also have a lot of great ideas for marketing. I would like to start at the Lowes in my home town, this Lowes generates many customers but it could generate more with my help. Thank you. | |
| WD123 | 1/10/12 |
| I wanted to write and let your company know about the HUGE list of home improvement items that I decided to purchase from Home Depot because of your small minded ignorant decision to remove sponsorship to an Islamic related tv show. In this economy, every business decision is vital. And by encouraging MORE hatred and religious misunderstanding in this country you become an organization fully deserving of bankrupcy. There are plenty of places to go for the products you sell. And now that I know the type of customers that you’ll be attracting and retaining, it’s all the more reason to never step foot into another one of your stores again. I am not Muslim, but I am an American. Get a clue LOWES! | |
| Tracy Luster | 1/8/12 |
| I am a contractor I bid against lowes team on a job they lose I try to be a nice guy and call and give the courtesy of at least making profit off the windows so I call to talk the guy who quoted the job I literally wait 5 hours for him to call me back I explain that I was awarded the job and I would like him to quote the windows for me because I knew he would already have them figured he replies if you want a quote you call our millwright division they will give it to you I am like I could have done this 5 hours ago the most rude man in "customer service" I have ever spoke to bar none i will no longer use Lowes they are losing because I spend approximately $500,000.00/ year on building projects because I am a contractor. | |
| chieftigr | 1/3/12 |
| We as a Military, NYCFD & NYCPD, family of 6 who survived September 11, 2001 and yet it also killed us! We are backing LOWE'S 100%! Our household banned TLC when the first add for it came on and since cable did nothing we blocked it ourselves! That's before we even heard about LOWE'S. We've always shopped at LOWE'S and will continue to do so even more now! If TLC & all these other people have the "right" to do what their doing in our Country, then we should feel just as free to express ourselves as well. Tired of people trying to be so politically correct all the time. This would NEVER happen in their country, nor we be treated so good. Thank you LOWE's for sticking to AMERICA! We'll be seeing you in your new store in Riverhead!! I agree with tim small"it's time someone took a stand and stuck to it without waver. | |
| jane anto | 1/2/12 |
| As a homeowner in Florida who has always preferred Lowe's to Home Depot, I am saddened and disappointed by your decision to pull support from the tv show about Muslims in America. I am not a Muslim, and have no friends or business associates who are involved in any Muslim organization. But, i cannot support your stores with my business anymore : you apparently caved in to a hate group that put pressure on you to pull advertising from the show. There is an old story that speaks of not doing anything when one comes for the Jews, and then the Blacks, and then the Catholics, and then me. When will we learn that "silence means assent", and when you let a "hate group" silence you, you have lent agreement to its agenda. Please stand up for decency and fairness, and not continue to hide. | |
| | 1/1/12 |
| I have shopped at Lowes for yrs and love it. Esp after Christmas . I have cancer, M.S , and cust of 3 kids two who are special needs. We put up a huge Xmas display every yr. After Xmas 2011 I called our local Lowes and purchased a santa and helicoptor, 2 geicos, 6 driveway lights. And the santa camper from another Lowes to pick up. I told the person. When it went down to 75 % off I would go in for a price adjustment on my purchase. They said fine. A few more days later. I went into the Hamilton Ohio Lowes and spent 251.00. Told the cashier I would be in later this week for a price adjustment from 50% to 75% like I do every yr. She said fine that it would be about Jan 1-2. So me and a friend went back in today about 4 pm. On New Years day. I spent 225.00 today. And picked up my 130.00 order that I ordered on the phone. It wad right at closing time. I could see the disgusted look on the cahiers and employees faces. I dont buy one of anything. I make huge donations to the school Xmas program every yr. I also bought a lot of distressed Xmas plants. But more ornaments, and tons of things. 71 items on one receipt, 56 on the other and 5 on the phone order.when I pulled out my two receipts for a price adjustment. The counter girls looked at me with disgust because it ead closing time. They said no way. I told them the person on the phone order said it was fine. And when I was there a few days ago the guys in that dept said fine. She said no. So I ask for a manager. She said he was in a meeting. So I had her call him over since the all important meeting was all the men from the store gathered and laughing. A guy namex Phil came over and told me NO!. I told him everyone else said I could. I know after 75 % they toss the stuff. I eas told this last yr. He said no we dont. I had even told the guy back in that dept I would pay 10 cents on the dollar, to donate to the school or foster program. He never came back to me with an answer. So I told Phil I had bought a lot of stuff at 50% being told I could get an adjustment like other stores do. He said very rudely, I was not getting an adjustment. So I said so I need to pack up the stuff at home and bring it in for a refund?. He said yeah if thats what you want. I said then turn back around andrebuy it for 75% off. He said it takes a few days to go through the process! He wad s complete jerk. | |
| Unknown | 12/31/11 |
| I work at the Lowes in Laurel, MD. There is never enough coverage on the sales floor or the customer service desk. Although they combined the returns desk and customer service they only put one associate at the customer service desk. When you need help and overhead page for a head cashier, no one comes. All the head cashiers like to stand at self checkout, sometimes even at once. All the managers tell you to handle situations in different ways. They all need to be one page. The open door policy is not what it should be because all the managers gossip, even the human resource manager. No matter how busy the store is, the managers meeting is always every tuesday and the specialist meeting is every friday. They do not care what condition the store is in as far as coverage, they still take people off the sales floor to hold these meetings. My advice to customers would be stay away! | |
| glenn schkeeper | 12/29/11 |
| I was hired as a class a delivery driver on 10/19/2011.While waiting for my approval to drive from corporate I worked as a ride along helper.I spent most of my time working evenings riding with driver David True.This is at store #2600 by the way.While riding with David I observed him tailgating speeding up to 30 mph over posted speed limits taking turns at unsafe speeds and just driving reckless, all while texting and communicating on Facebook with his Android.This texting was not occasional ,it was constant.I told store management of this 2 weeks after I started and they said they would have a talk with him.They also told me he had been wrote up for an accident he had ,that he did not report.His ride along at the time told management of the accident out of fear he may lose his job.After 4 more weeks of riding with David I finally went back to management to tell them I would not ride in the truck as long as David True was driving it .At this point they still had not talked to him ,but said they were going to .They also asked me to write a statement which I did.They also recieved statements from several other employees who would not ride with David True either.The day of there talk with David I went to work to find out he was still driving ,so I went to the house.I tried calling human resources and management all day long and could not get a hold of them until 6pm .When I did get a hold of human resources I was told they would call me back.After 3 hours I called back and they told me management would call me back.After 2 days and no call I called the regional manager,and told him my story and he said he would call me back.10 minutes after calling him the store called me every 2 hours for the next 2 days.I did not answer on purpose because by now I dont much care about the job anymore.Just out of curiosity I called back to see what they wanted .I was told they wanted me back to work but I would still have to ride with David True.I told them that the truck with him driving it was an unsafe enviorment .They said the talk with him resulted in him denying all accusations so it was a case of "he said she said".I could believe that if there was not several people saying the same thing that dont even know each other.Another funny thing is I could never get a hold of the regional manager again. | |
| Deborah H. | 12/29/11 |
| I work at 1003 and thoroughly enjoy my career with Lowes. This company has always been fair to me and gave me my foundation for the successes I had after leaving Lowes for a number of years. I have recently become a part of the team again and grateful for the opportunity. In re to the TLC advertising, I found a post from Maureen A. who explains this quite well.... " In case you are not familiar with the program, the All-American Muslim reality show on TLC is an eight-week pilot series and is halfway through its current run. The program became a lightning rod for people to voice complaints from a variety of perspectives – political, social and otherwise. Extremely strong political and social comments inundated the internet, message boards, the media and other forums, creating a firestorm -- and Lowe’s and other advertisers found ourselves caught in the crossfire. Following this development, more than 50 companies removed their advertising, beginning in late November. Lowe’s made the decision to discontinue our advertising on Dec. 5. Advertising in programs surrounded by controversy is not an effective way for Lowe’s to reach consumers. Our purpose in advertising is to engage customers about home improvement and help inspire them to make their house into a home. Our decision to remove our advertising had nothing to do with the program’s focus. We have a strong commitment to diversity and inclusion, and we’re proud of that longstanding commitment. I understand how this decision can evoke strong feelings on all sides of the issue. We are continuing to reach out to organizations involved in this social and political discussion to explain our views." | |
| Linda Ann Ramsey | 12/27/11 |
| I work at Lowes #351, and am disappointed that for about 2 weeks now we have been without paper towels in the bathrooms and lunch rooms. You expect us to wash our hands, and customers also I know feel that it is unexceptable to have no paper towels in our restrooms. I had to dry my hands on my pants in the lunch room because there were no paper towels. I feel this beyond unexceptable! I feel this should be addressed, because they say they have ordered paper towels and they have not been delivered. Please make this happen!!!! | |
| John | 12/27/11 |
| I purchased a complete kitchen from Lowes in Anderson Indiana the week before Thanksgiving and was told that we would receive them the next week. Well here it is Dec 27th and they are saying it may be Feb. | |
| Theresa Taliaferro | 12/28/11 |
| i have been a long time patron of our lowes in Conroe,Texas,however,I will not be able to continue any longer.The last three times I have purchased a large ticket item from lowes I have had problems with their 3rd party delivery service they are rude,never on time .I had a delivery today at 1:30 and it is 6pm and still no delivery of a dented refrigeraters that I paid cash for the day after Christmas.For a new refrig not a dented one.My husband is a Vietnam disabled vet that had extensive neck surgery 5 days ago.I scheduled delivery for this day because it was my only day off so that I could handle the prep work ie emptying the old refrig ect.The delivery person never called with my delivery window so after 10 am I called them and was given a window between 1-2:30pm.At 1:30 the delivery driver called and said my refrig was damaged so they would not be able to deliver today I asked do you not inspect your truck before you leave or did you damage the refrig. No comment!!! I asked why they did not return and bring me a no damaged product .They said if there was another in stock I would have to reschedule.I tried to explan my predicament but if fell on deaf ears which brings me to my point.No one cares about your product or your customers service when delivery is by a non i employee .Just a note That's what Sears did now they suffering. the same will happen to lowes if you do not address this problem.I have shopped at lowes for my last time. | |
| Sam Patterson | 12/28/11 |
| Dear Lowes, I happen to like the show and I am not a Muslim. Just an average open minded American. In my opinion TLC is trying curve the propaganda that Islam doesn't just so happen to be the very worst religion and that not all Muslims are bad ; the less than 1% of Islam (radicalism) gets the most publicity and coverage in the media. So what is wrong with teaching people about the 99% maybe they are just as decent as every one else? I guess we would never know! | |
| Catherine McClarin | 12/22/11 |
| You've made a huge mistake by pandering to the bigotry that a minority of Americans exhibit. You are better than this. Great men - and women - are measured by their ability to be humble and back down from a stupid error. I fully expect that the greatest among you will step up - no matter how painful it might be - and lead the rest of the Lowe's leadership to do the right thing here. God gives each of us the ability to find strength within us to do a difficult thing. I know you will do it! | |
| Edward Treffeisen | 12/22/11 |
| Thankyou, I support your company 100%, in regards with the TLC matter, We now have Muslins involved in our Government. You can see want that is doing to our country. I will continue shopping at your stores. | |
| Denise Royal | 12/22/11 |
| Thank you for pulling your ads during "All American Muslim". We 100% support your decision and will spread the word. I will now buy ALL of my home improvement needs from Lowes. | |
| Karen | 12/23/11 |
| I am discouraged by Lowe's decision to pull the ad from the American Muslim show. Just as there are those few who are radicalized Muslims, there are those of the Christian faith tradition who are radicalized against others in inappropriate ways. As a pastor and a person of faith, I hope that Lowe's will reconsider this move and apologize and move on. Not only because it was a decision succumbing to the argument of an organization that does not honor American values of freedom of religion...but also it does not represent the perspective of many Christians I know. Lowes is a favorite store, with great and knowledgeable staff...I would hate for them to be affected by a decision made without thorough thinking and succumbing to the words of those who engender anxiety of and intolerance towards those who are different. We are becoming victims not of PC but of animosity and ignorance....and that is a dangerous thing for our country to submit to...fear not hope. | |
| Stan hawk | 12/21/11 |
| Lowes has always been a fair company in my eyes but their recent cut throat business tactics with Brickman facility solutions leaves little to be desired. You should make sure your contractor is paying the people that take care of you | |
| Ebony | 12/21/11 |
| How dare a government official suggest boycotting a private company!!!!!!! I support Lowe's. In a free country, the sponsor is not supposed to be threatened for personal choices! | |
| yt rules | 12/21/11 |
| Good for you for having the guts to stand up against the poison of Political Correctness that infects this country!There is a world wide push to destroy White Western culture and every concession to it pushes us closer to the eventual breakup of America along racial, ethnic and cultural lines.Enoch Powell was right back in 1968-read his speech-"Rivers of Blood". | |
| BERNIE | 12/21/11 |
| I will no longer be shopping at Lowes. While they do have the right to spend their advertising dollars as they choose, I also have the right to avoid a business that panders to bigotry and hatred. | |
| mdniteowl | 12/21/11 |
| Thank God for Lowe's.It is the United States of American,not the United States of Islam.Although I am sure if they had their way it would be.Stand firm Lowe's and don't buckle under to pressure from groups that do not have our best interests at heart!!!!!!!!Love u Lowe's!!!!!!!!!!!!! | |
| Cythie Trostle | 12/21/11 |
| My husband and I commend you for your corporate courage to withdraw advertising from the American Muslim show. We are no longer viewers of any TLC programs because we find the network's choice to propagandize for the Brotherhood of Muslims despicable. Americans will rue the day that they failed to stop the onslaught of Muslim influence. | |
| tim small | 12/21/11 |
| I applaud Lowes in their decision to pull their ads from the All American Muslim show. The company has the right to place their ads where they feel it will benefit them the most. Last time I checked it was a free country. I have been a Lowes customer in the past and I must say that they will have all of my home improvement business. I congratulate you for standing up and not being the silent majority! ,,,not many will take a stand any more im glad you did ...to God be the glory .......... | |
| scott miller | 12/22/11 |
| Congratulations for standing up for what you believe in!! If you want to put your marketing dollars else where that is your decision. This continued government interaction and take control attitude is ridiculous. Now senators, I realize votes are coming up, but try running for something honest for a change. America has continuously change our traditions so we dont hurt anyones feelings, this PC crap needs to stop. We lose dressing our children up at school for halloween, no more christmas parties, only pajama day and much more. I realize people are too ignorant to realize what is happening due to the Clinton era of dumbing down America, but its time for change. Many Americans use slave morality in determing how to handle many of the issues they face...wake up. | |
| MarkC | 12/22/11 |
| Last time I checked this was still the land of the free and home of the brave where corporations can still spend their advertising dollars where they wish. At least our socialist, 'transparent' government hasn't taken that away....yet. | |
| sherri stacy | 12/22/11 |
| WAY TO GO LOWES,NOW THIS IS WHAT ALL TRUE BLOODED AMERICANS LIKE TO HEAR.YOU STAND YOUR GROUND! I LOVE LOWES AND ALWAYS SHOP THERE,NOW THIS IS EVEN MORE REASON TO STAY.I CAN NOT BELIEVE AFTER 911 WHAT IDIOTS WOULD EVEN CONDONE THIS KIND OF TV VIEWING. STAY STRONG LOWES WE ARE BEHINGD YOU 100% YOU TRULY ARE AMERICAN MADE | |
| Brian Russell | 12/16/11 |
| Shame on Lowes. This is no different to the pandering to special interest groups that robbed America of Christmas with politically correct nonsense. Why would Lowes listen to these fear mongering hate groups. It may be that a small minority of the American population applaud this nonsensical decision but fortunately most Americans are fair and just people - if they weren't we would have open bias and prejudice against many other groups - this is plainly a wrong decision by Lowes. Lowes job website talks of diversity in the work place- really. I won't be shopping there again | |
| Elyssa Frank | 12/16/11 |
| I live very close to a Lowe's in Jacksonville, Florida and frequent only that store for home improvement needs. I am disappointed with your decision to become involved in such a controversial issue, especially without researching the Florida Family Association first and recognizing their bigotry. Though I will miss your products, my core values lead me to boycott your store. | |
| wayne smith | 12/17/11 |
| Thank you lowes for pulling your support from that muslim tv show!! Its time someone explain to them our country was based on the belief in god!Now I think if they want practice their religion is find but don't go protesting ours or our country!! I suggest you go to a muslim country where protest are a way of life. Again Thank Lowes!!! | |
| Sue Robinson | 12/17/11 |
| When you read some of the comments here you might agree this is a great country but not a great people so what does that make us. From ex vets who claim to have fought for freedom then want to deny that to people they select for inequality back home. Then we have the fear mongering nuts who want to take our country back- whatever that means? Do they even know or is this just because they only listen to right wing pseudo news programs The point here however is that you cannot have free speech without protecting free speech - this means not muzzling expression or giving into wacko extremist threats to corporations who do not agree with their agenda. Lowes made a poor moral choice if they pulled an ad because of pressure from this silly group - where do we imagine this ends if fairness is set aside to please a few? Start taking your country back from that nonsense! | |
| Bellingham Commercial Customer | 12/17/11 |
| Thank You Lowe's for your choice of not advertising with " All American Muslim". Our business quit buying at Home Depot because of their stand on Homosexuality. We will continue to buy from you! | |
| The Hazels | 12/17/11 |
| Hang in there, Lowes. You are right to choose the market you wish to reach. A community which tolerates members who terrorize, kill and threaten is probably NOT one which you need. Thank God someone has the courage to stand up by standing down. We support you 100%. We personally prefer not to shop with people whose vans may contain mechanisms to kill and mame and who plan to destroy our cities and neighborhoods rather than to live in peace. When they seriously reject those members of their religion who do not wish to contribute to America, we will be happy to continue to welcome them into our society. | |
| Olga Gray | 12/17/11 |
| Thank you for pulling your sponsorship for the TLC Muslim program. Three cheers for you. Those people don't want to acklimate to be Americans, they want to bring their country here and want us to be like them. Thank you, thank you, thank you. | |
| Former Lowe's Customer - Fullerton/Anaheim, CA | 12/17/11 |
| We would do well to remember the words of President George W. Bush in aftermath of the 9/11 tragedy: "Millions of our fellow citizens are Muslim. We respect the faith. We honor its traditions. Our enemy does not. Our enemy doesn't follow the great traditions of Islam. They've hijacked a great religion." I am a Christian who believes in freedom of religion. I'm very disappointed in your decision to pull your ads from my new favorite show 'All American Muslim'. Different or unknown doesn't equate to bad. Your action has only served to support hate & discrimination in this country. I don't feel comfortable shopping in your stores any longer. I ask that you reconsider your decision. | |
| JB Hare | 12/17/11 |
| I was delighted when my son went to Lowes in San Jose to get the materials he needed for his BSA Eagle Project. We have a diverse Troop with Scouts from various ethnic backgrounds, and two of them are getting ready to start their Eagle Projects that, like my son's project, will require them to purchase building supplies, tools and materials. However, these two Eagle candidates happen to be Muslim. They epitomize the best that youth can aspire to be: community-oriented, hard-working students, with a great work ethic and high moral values: sort of what I expect All American Muslim to portray. You have a right to pull the sponsorship; I have the right to find another store with which to do business. And you've made it very much more difficult for us to assure these young men that things are getting better in America. It's a pity to see a great store like Lowes bow to such misguided and wrongheaded tactics. | |
| jon | 12/17/11 |
| I am an All-American Christian. In fact, my grandfather converted from Islam to Christianity. I am hear to tell you, Lowe's, how disappointed I am to see you cave into pressures from an extremist religious group that preaches hatred and intolerance towards anyone who is in any way different from them. I will not do business with Lowe's again. | |
| Teresa K-R | 12/18/11 |
| I just wanted to let you know that I stand behind you for your decision not to advertise during the controversial Muslim program. As far as I am concerned, you did the right thing. It's so refreshing to see companies stand up for what is right in the USA. If only our government had our best interests in mind when the politicians were making their decisions, we might turn this country around! I am so sick and tired of all the foreigners coming here, demanding that we acknowledge their heritage. If you come to this country, you leave your politics there and start over with a clean slate! I'm so fed up with the terrorists within our own borders! Kudos! | |
| Fatbob | 12/18/11 |
| Awesome that Lowe's has the "GUTS" to stand up and do what is right!My family & friends will definetely support Lowe's for having the courage to do what is right for America! "GREAT JOB EXECUTIVE"S" Hey Mr. "Shame on you Executives!" put your money where your mouth is Buddy! give everyone your "Company Name" Mr Bigshot, then we can see how many of your so called "Renter's" will leave your cock roach infested rentals because you want to support Anti-American CRAP. People like you are why Lowe's pulled the ad's Einstein, fanatic Anti-American idiot's that are bringing this country down, you are a joke my friend! Mr. "Shame on You" please give everyone your Company name if you have the "Gut's" GOD BLESS OUR TROOP'S & GOD BLESS AMERICA! Fatbob, Lowe's Supporter's GRAND JUNCTION COLORADO, USA | |
| KevC | 12/18/11 |
| Bravo Lowes!!! I will ALWAYS shop at Lowes; unless you change your position on this issue. Please DO NOT let muslims (small caps intended) pressure you otherwise. This is THE UNITED STATES of AMERICA! | |
| Mel Vanders | 12/18/11 |
| I am a teacher in Miami, FL. I have students from all economic and ethnic backgrounds. We are truly diverse community. The show American Muslim shows my students as they live their lives. This is how many American Muslims live. How can you pull support of a show that is attempting to broaden the minds of those too closed to seek out truth and understanding themselves. Many "Americans" would disagree with me, but this is NOT a Christian Country. It is a country with Freedom of Religion. A formal apology is in your future for the pain and suffering you have caused my Muslim students. Your action preaches ignorance and is completely "Un-American". Home Depot - here I come. | |
| Mary from CT. | 12/18/11 |
| I agree with Rodney. This is a FREE COUNTRY! Lowe's has the RIGHT TO CHOOSE what they do with their ads. I support Lowe's in their decision and will continue to shop at Lowe's because I have the FREEDOM TO CHOOSE where I shop. | |
| Tim | 12/18/11 |
| I fully respect your right to chose what programs you decide to sponsor. It is after all your money. It in no way makes you racist or bigotted. I make decisions every day how to spend my hard earned dollars, and I will never be guided by political correctness in that process. | |
| Phil Bedwell | 12/18/11 |
| I applaud you for pulling the ads from the Muslim television show. This is America. Thank you for standing up to what is right.Your still my favorite store . I read one person says they will switch to Home Depot.Thats ok, Lowes can survive without them.Home Depot, well if you can find someone to wait on you,good luck. Thanks again. Phil B Hot Springs ,Ar 71901 | |
| Ms. America | 12/18/11 |
| Dear Lowes - Thank you so much for standing up as an American and pulling your ads. As a business owner, you have the right to advertise when and where you want to. Because of 911, Americans have to be leary of anything that has muslim attached to it. If I were an american muslim, I would certainly change my label to something else. Don't worry about the small amount of people protesting your stores. What you did was right and there are a lot more people that respect what you did - than the "american muslims". I will be loyal to Lowes just for being American. | |
| Barry O. | 12/18/11 |
| Thank you for having the backbone to pull your ad from the Muslim Show. I stand amazed that Americans would even think twice about your decision. America is a melting pot for all, but don't be so naive' that you don't see our enemies living among us. I will forever shop at Lowes. Thank you Lowes. | |
| Tired of being the silent majority | 12/18/11 |
| I applaud Lowes in their decision to pull their ads from the All American Muslim show. The company has the right to place their ads where they feel it will benefit them the most. Last time I checked it was a free country. I have been a Lowes customer in the past and I must say that they will have all of my home improvement business. I congratulate you for standing up and not being the silent majority! | |
| Robin | 12/19/11 |
| I was totally in support of your company pulling its support of American Muslim. Don't let a small % of extremist people dictate what programming must be put before the American people or the American people will exercise their right to not watch that crap. In any Muslim country, it would be their way or the highway. If you were lucky enough to be given the choice of the highway over a stoning! | |
| Mary | 12/19/11 |
| This is a bigger battle than just this one decision on whether Lowe's should have pulled advertising money from this particular tv show. Does it have the legal right to do so? Do people have the right to change their decision to shop at Lowe's based on that and any other business decisions it makes? Of course. We need to watch carefully the political forces at play and think about their ultimate end objective. It is the yearning for freedom that brought this country into existence. Everyone who cares about this country and its future needs to educate themselves on shariah law and understand the motivation of those groups who are introducing it into our country. My family will go out of their way to shop at Lowe's in order to preserve its freedom to advertise where and when it so decides. Stay vigilant and God bless America. | |
| ICCAA -Alaska | 12/15/11 |
As concerned Americans and as your consumers, we at the ICCAA call for Lowes to reverse your decision and resume advertising during TLC's series, "All-American Muslim." While no television program can possibly fully represent an entire community, the portrayal of five American families in Dearborn, Michigan has deeply positive repercussions and results—reinforcing shared values of family, friendship, community, and coexistence that are universal to all of us—whether we are Christian, Jewish, Muslim, Hindu, Buddhist, Atheist, or of any other belief system represented in the United States. We ask that you work to stand up against the bigots of the anti-Islam/Islamophobia industry, whose most concerning complaint is that the show is intent on humanizing American Muslims—as though humanization were not an American value. These bigoted viewpoints do not represent the American mainstream. The visible aim of those who have threatened the show's supporters is to propagate hatred against fellow Americans because of their religious beliefs, while increasing the success of their own bigoted industries. Ultimately, it is these same critics who have often touted the question: "Where are the mainstream Muslims?" We believe that "All-American Muslim" portrays just that—mainstream American Muslims—and that these critics should celebrate an effort like this, not condemn it. Yet their reactions leave no more proof necessary of their actual, hate-mongering intentions. To date, Lowe's has been the only company that has allegedly caved in to bigoted pressure, going on record to state that it would not continue to advertise during "All-American Muslim" because the TV show "did not meet its advertiser guidelines. [Lowe's] will pull [its] advertising on shows if [it] learn[s] there are issues raised from a broad spectrum of customers and viewers who represent multiple perspectives, which Lowe's understands was the case in this situation with this particular show." And yet, it is unclear which "multiple perspectives" were represented in the complaints. Before your decision to pull spots from the TLC show, did your company properly research the bigoted groups that put out a call for an advertiser boycott of the show? The Florida Family Association falsely claimed the show "riskily hides the Islamic agenda's clear and present danger to American liberties and traditional values." Did Lowe's consider asking this group how a show about regular American families (who happen to be Muslim) actually undermines the U.S. Constitution? A quick look at their website clearly shows their hate-driven anti-Muslim agenda. They are aligned with Pamela Geller and Robert Spencer of the designated hate group "Stop the Islamization of America.” Calls for the advertiser boycott also came from Internet hate sites like "Bare Naked Islam," which recently featured a number of threats of violence targeting U.S. and European mosques. These groups and others acted swiftly to hijack the public platform created by the show, so that they could spew hatred of the most heinous and reprehensible kind against Muslims and Islam, all while selling books and speeches calling to their fringe cause. These are the same people who successfully attacked Whole Foods and Campbell's Soup for introducing a Halal line of products, targeted to practicing American Muslims, and whose bigoted activities are well-documented in a report published by the Center for American Progress titled "Fear, Inc." Lowe's Chairman Robert A. Niblock recently pointed out that "while leadership is always important, it's even more critical in challenging times." He was right. We ask that you show true leadership by ensuring that your company will not bow to the demands of any bigoted interests, but will instead defend our cherished American values of pluralism, respect, and prevention of discrimination based on race and religion, and an openness to learn about the other without the flawed industries of fear, hatred, and intimidation reigning over us as a society. I hope that by now, you recognize the irresponsibility of your actions. Besides creating a self-inflicted PR nightmare, your actions unleashed precisely the kind of widespread support for our values and for our Muslim neighbors that the Florida Family Association and other hate sites attempted to curtail. The public witnessed an outcry to your decision from a vast segment of Americans including well-known figures like Russell Simmons, Mia Farrow, Calif. Senator Ted Lieu, U.S. Congressmen Keith Ellison (Minnesota) and John Conyers (Michigan), the Japanese American Citizens League, comedian/actor Aasif Mandvi, and comedian / actor Kal Penn. And, more and more national figures and groups are speaking out against your company's actions with each passing day. We are your customers. Last year the ICCAA spent tens of thousands of dollars at Lowes in purchasing supplies for our new mosque. This mosque, when completed, will be the first and only mosque in the state of Alaska. It is our goal to have this mosque not only as a place of worship for Muslims, but also as a center for education, interfaith outreach and community. For Lowes to take sides with the hateful anti-Islam movement is like a slap in the face to all your Muslim customers. As concerned Americans and as your consumers, we request that you stand up for our American values, and fight back against bigotry and fear-mongering, by publicly repudiating calls to stop advertising during TLC's "All-American Muslim." It is still not too late to do the right thing. | |
| Ashamed to live in Florida | 12/19/11 |
| I am saddened by many of the previous comments about the Muslim debacle. If it were not so pathetic it would be amusing to see how many religious scholars there are that know exactly what all Muslims believe. I suppose if a non christian read the bible, they might find a very violent, bigoted and take no prisoners group of people. There are plenty of examples to back that up too. I know that most Christians are not like that these days, although there are plenty of splinter groups that are bigoted and hate filled. I suppose the same could be said for any religion. The fact that Lowe's tucks their tails and backs down to such a radical hate group is deplorable. I am fortunate to have a Home Depot as well as an Ace Hardware within the same driving distance from the Lowe's I used to spend my money in. | |
| Mike .B | 12/19/11 |
| Thank you Lowes for pulling your advertising and not supporting this evil cancer called islam from TLC. I support you 100% and will always shop at your stores whenever I need materials for a home project. It is a shame that so many Americans are afraid to speak out against this muslim trash, islam is not a religion of peace tens of thousands of christians are being killed in sudan and many other african countries by this muslim trash and the liberal media in America keeps its mouth shut, stand strong against the liberal democrat trash like senator ted lieu in California. | |
| Victoria on Maui | 12/20/11 |
| Lowe's has always been one of my favorite stores, I usually go there first and then if I have to ACE or Home Depot. But I completely disagree with your move to pull advertising from "American Muslim". I feel it was an ill-thought out and cowardly act to cave in to an extremist religious group. It goes against the very American values of religious freedom, civil rights and education as a foundation for peace and understanding. I will be going to ACE and Home Depot from now on. And I will miss the heck out of shopping at Lowe's! | |
| Rodney Lancaster | 12/15/11 |
| Lowes....I am a supporter of your AMERICAN RIGHT to decide on which television shows to advertise on not because I am anti-Muslim or pro-Christian, but because I am pro-American and have a little common sense when it comes to people's and company's rights. Nothing would have been said if you wanted to pull an ad from Jersey Shore's t.v. show or Top Chef. American people are very quick to forget anyway, which is why our government and politicians get away with so much corruption, as well as famous people acting a fool and still make millions such as Kanye West and Lindsey Lohan. Stay strong Lowes! | |
| Hope from NC | 12/15/11 |
| Thank you for pulling your support of TLC's American Muslim. Let me say this, according to islam muslims are not allowed to be loyal to anything but their allah...they cannot say they are American, Saudi, Iraqi, Syrian, etc...their allegiance cannot be to a country which is why you will hear them say...we are Muslim, we swear our allegiance only to allah. I have stopped shopping at Home Depot because of things they support that I am not in favor of, I will continue spending my money at Lowe's. You have a better selection and better customer service anyway. I would suggest that perhaps the money that muslims groups are rejecting that you have been trying to donate would better go to Americans who need the help and ISRAEL, our biggest and most faithful ally. God BLess You all and thank you for taking a stand against what islam truly stands for. | |
| Tom Spencer | 12/15/11 |
| Others have said it for me!! Why did you back down from a radical group such as this one? What happens if they decide you should support programming about Jews? Mormons? Catholics? These types of groups will ALWAYS have a "enemy" of Christ standing by to persecute. Don't feed them! Ignore them! I will honor my wife's Lowe's account by making the payments as agreed. But, Home Depot and Ace Hardware are within 10 miles of the local store. They will be getting our money. At least until you remember your a American company and you accept that responsibility. | |
| Mary K | 12/15/11 |
| I've only watched a single episode of American Muslims, but it is obviously a show that portrays Muslims as typical American citizens. shame on Lowes for bowing to pressure from groups that promote stereotyping and discrimination. I spent hundreds of dollars at Lowes, but hey there is a Home Depot right down the road so I have a choice to avoid a company with so little backbone. | |
| donna lantz-mccory | 12/15/11 |
| roofing in PA at the carlisle store.717-258-7700 store 1710 i had the shingles replaced in the summer of 2009 as the first time it, was leaking- it leaked in two different places. Kay , who is now not there had quit, helped me with a second installer. Now it is leaking again. I AM STILL PAYING FOR THE FIRST TIME. THE SECOND TIME WAS NO CHARGE. CAN LOWES DO ANYTHING CORRECT? I HAD PLACED AND PAID FOR THE WOOD UNDER THE SHINGLES THAT WERE BAD. now they are going to go bad again as it is leaking, shingles blowing off.. Put down rubber now as shingles are not working ! how can I afford this? I feel lowes needs to pay me $5,000.00 to get someone to do this correct. i do not have the money to do this again.......an again.an again. i had a contractor lookr at the roof last night 12-14-2011 whos said wrong shingles were used. WHAT ??? i cannot keep this up i need this done right..with rubber. | |
| Fan of Lowes | 12/15/11 |
| Excellent customer service and great selection. Long ago I worked for Eagle before they merged w/ Lowes, which also was the antithesis to the Home Depot model: no dark, dirty aisles strewn with crap. While price and selection are king, I'm going to Lowes. | |
| Ronald Semler | 12/15/11 |
| Congratulations to you guys for doing what is the right thing. It's pathetic how organizations like CAIR, which is nothing more than a Muslim brotherhood front can even have the audacity to criticize you. I also heard that there is some California state senator who also made negative comments. I'll definitely want to know. Hopefully he is in my district so I'll make sure that I don’t vote for him. I probably wouldn't have anyway. Congratulations to you. Let's hope many other businesses stand up and take the right stand and take our country back. What a shame that we are reacting to stupid organizations which are blatantly Muslim fronts. I'll continue shopping at Lowe’s. Based upon your actions, I'm going to shop there more. Believe me, I spend a lot of money at your place already. Thank you. Ronald H. Semler Malibu, CA | |
| American Iraq War Vet. | 12/15/11 |
| Good for you Lowes. Capitalism is just one of the many American values I spent defending for the last 24 years. Also the freedom of speech, religion and most of all the freedom to spend my money where ever I want. What little money I am allowed to keep anyway, with the present administrations "rape the working man" policy. Wake up America! Or will you all only be satisfied when you give the whole thing away? So even though in my retirement I have take a pt job working for one of your competitors, I will still spend my money in your store. Please don't buckle to the "PC"ers. God Bless You and give you courage and great wealth in your values. Actually shopping at Lowes might be safer now with no Muslim patrinage? | |
| flo vandecar | 12/15/11 |
| good for you for standing up and not crumbling to pressure i for one admire that and i will continue to shop there as many other business pull there ad from the deception of the muslim community I will continue to be a valued shopper of your store huray for you | |
| Lorne Warwick | 12/15/11 |
| Here is the letter i tried to send to David Caton, head of the Florida Family Association. Unfortunately, i got a message that it could not be sent, likely due to their servers being inundated with messages: Dear David, I would like to congratulate you for amply demonstrating something that we in the Great White North have known for a very long time: that many Americans, especially those who subscribe to and support groups such as yours, are shockingly backward, racist and clearly just not very intelligent. I would also like to thank you for helping me to know the companies I should avoid when spending my consumer dollars. At the top of my list is Lowe's, which proved its utter lack of integrity in giving in to pressure from people who clearly lack even the most basic of cognitive and reasoning skills. Finally, I would like to thank you for providing endless opportunities for people like me to mock people like you, both in our blogs and in our conversations with our friends. Keep up your exciting work. I look forward to your next buffoonish campaign with great anticipation. P.S. I will be sending a copy of this letter to all of the feckless companies who have allowed themselves to be intimidated by the likes of you. | |
| Bad Policy against volume buyers | 12/15/11 |
| As a long time commercial customer at Lowes I'm very disappointed with the new policy asking customers to wait for every single item in their order to be individually scanned, regardless of the number or quantity. This happened this week on my large tile order, apparently new since I bought the same item twice three times within the last three weeks, no problem previously. Prepare to wait endlessly while your cashier un-stacks, searches for the barcode and laboriously scans each and every one, whether you have 16 or one hundred boxes. Before this they would forklift out the order and load it like any other intelligent lumber warehouse. Lowes obviously has no problem wasting the commercial customers time. Time is money, Lowes, I'll be spending my time quickly picking up my order at a big orange store from now on. | |
| David Holcombe | 12/15/11 |
| It is very much within their rights as well as the right thing for Lowes to pull advertising from this misleading show regarding muslim life in america. It seems to me that even though muslims want to be part of the american experience [and very many are productive and wonderful, of course] they are mostly not willing to accept the tolerant nature of our country and embrace the freedoms granted to all of its citizens under the US Constitution; Sharia law is franky anti constitutional. Muslims must learn to be part of and not abrogate agiainst the very things that make this country great: liberty and freedom. The religious Islamists generally do not uphold these values and are literaly at war agianst them in favor of a new and expanded world wide caliphate under sharia. If muslims disagree and want jews and christians to flourish along with them than you have to wonder if they are really very good muslims? Certainly they would not be observant, at the least not paying attention and worse they are silent which, under the circumstances, is a form of acceptance. The so called "moderate" muslim voices need to speak out and prove that there really is a moderate, modern muslim population that is willing to reform the nonesense that permeates much of their world today and yes, a reformation is in order. Silencing muslim voices are wrong but speaking out aginst the parts of its pernicious nauture is, well, the christian thing to do. Accepting muslim tenenats as co equals to judeo christian values is not, in it's current state, a healthy alternative! Remember these 3 things for clarity: Jesus saves, Moses invests and Mohammed conquers. | |
| mike | 12/15/11 |
| TO ALL who are saying Lowes made the wrong move. SHAME ON YOU and how dare you call yourself American's if you don't like there choice then become a Muslim. I served this country in the u.s army i have seen this bs first hand what Lowes did I COMMEND THE HELL OUT OF LOWES for the move they have done that is why i joined the military. The country needs more people and companies like Lowes. Lowes keep up the good work as a Military Veteran THANK YOU.Thank you for making my service worth something. | |
| Brent James | 12/15/11 |
| The decision made by Lowes is not only appropriate, but reasonable. The Muslim reality show is an attempt to do just what the Florida family association said it was. The reactions, as evidenced here by the comments, prove one thing: Some want apologies, some want revenge, some are organizing boycotts......all very fine and well. Those of us who love America and its Constitution, which consequently, is at odds with Islamic thought and tradition, also know history. Islam does not integrate with freedom nor Western ideals. Period. This controversy can only exist in a cauldron of extreme political correctness. Lowe's is right and will be shown to have responded with wisdom. Be careful and dont all for the "This country is built on religious freedom" charge. We all know that. Islam is not a religion. It is a political system; a thought/control ideology. I love Lowe's and the strength it has shown. Look what has happened to Home Depot (now becoming known as Homo Depot) as it continues to thumb its collective corporate nose at morality by giving huge amounts of money to promote the homosexual agenda. They are currently losing market share to Lowe's - a much improved home improvement company. Let's support them. | |
| G Bennett | 12/15/11 |
| I wish to applaud Lowes for their decision to rescind all of their advertising from the "All American Moslem" program. It is hard to believe how any woman could support the koran and it's teachings. Women are little more than slaves, have no power and limited choices. Read the koan! It is the goal of Islam to rule the world at any cost. There is no "moderate" version of islam. The word as written by mohammed in the koran is "inviolate", and the punishment for apostasy is, quite simply, death. The koran also states that if any two items within the koran, its hadiths or suras should contradict another item, the item deemed to have come later in the timeline shall supersede the item it comes in conflict with. Since mohammed started out peacefully, but then turned into a bloody murderer, thief, rapist and pedophile ("married" his last wife, Aisha, when she was 10 and he was near 70) later on, all the peaceful things he wrote in the beginning of the koran, are abrogated by the later, violent verses (here comes a fatwa on my head). Go ahead, read some of the koran, the hadiths and the suras for yourselves. Read up on what Sharia law actually is..... did you know that Hitler stole the Yellow Jewish Star of David he forced the Jews to wear from centuries old sharia law? Look up the Laws of Dhimmitude. To have a TV show that attempts to portray this cult and its followers as just "plain old normal folks", is not only false and misleading, it is dangerous and threatens all of us. Thanks you for you action. | |
| Abdullah Wakeely | 12/15/11 |
| Shame on you LOW'S for pulling your ad from the TLC All American Muslim show. I used to shop at lows first and then go somewhere else, but now I know where not to shop. Your not only loosing Muslim customers rather loosing customers who will not support bigotts and haters. This is not about Christians or Muslims, this is about bigotry and hatred. This is about promoting peace or supporting extremism. You are on the wrong side, and soon you will tast the bitterness of your bigotry. | |
| Karl Uppiano | 12/16/11 |
| Dear Lowe's, Please do not be cowed by people calling you 'racist' for pulling your advertising for the TLC program "American Muslim". Religion is not related to race: Someone's race is something they're born with. Religion (along with it's doctrine) is something you choose. Islam has several problems at this time in history. First, it has a severe PR problem with radical Islam, which it seems unwilling to address. And that unwillingness in itself is telling. Secondly -- and this is very important -- Islam and Sharia law is incompatible with the First Amendment of the Constitution of the United States: The free exercise of Islam requires Sharia law, but Sharia law violates the establishment clause. It's a Catch-22. Islam needs to experience the same Reformation and The Enlightenment that revolutionized Christianity and Judaism, that gave rise to modern Western Civilization. Until that happens, we will continue to experience a violent culture clash. There is nothing to be gained by stirring the pot. | |
| New England Lowes Customer | 12/16/11 |
| Lowes did the right thing by dropping its sponsorship of "All-American Muslim" which would be better titled "American Muslim Propaganda." The Muslim cleric behind the show has well-documented ties to radical groups, including those the US government has classified as terrorist groups. While in real life Muslim women in his community in Michigan are required to wear the traditional "cover everything in black" clothing, the Muslim propaganda shows the women wearing flashy styles for which they would be severely punished under Sharia Law. The show isn't really controversial - it is a farce!! It is a tragedy that any American actually believes such lies!! I have made Lowes my Number One home improvement store both because of its ethical, rational stand to only advertize where it wants to, and because its customer service is second to none. | |
| Cathleen Taylen | 12/16/11 |
| I have been a loyal Lowes customer for a number of years and am not so naive as to believe that decisions made by corporations are motivated by good will, conscience, or the "right thing" and understand that they are motivated primarily by what best serves the bottom line. Well, last year alone I personally contributed around $20,000 to your bottom line when I purchased a home in California. This year, I plan a kitchen remodel, two new exterior doors, two bathroom remodels, and a major backyard landscaping. Unfortunately, these projects will not be contributing to Lowes' bottom line this year. Unlike a corporation, I am free to do what I feel is the "right thing" and can be motivated by conscience. I choose not to patronize your stores for as much as a light bulb, even if it costs more elsewhere. People are correct that you have a right to be as racist as you like and give in to religious nut-job zealots who mock the very existence of Christ by claiming the name Christians, however I am free to take my business elsewhere. Perhaps you can take your sponsorship dollars (to which I will not be contributing) ans sponsor a show such as "All-American Bigot", or "Keeping up with the KKK". Either your business is racist and bigoted or worse, spineless and weak in the face of racism and bigotry. Either way, we part ways here. | |
| Lowes' Racism toward Muslims | 12/12/11 |
| SHAME ON YOU LOWES EXECUTIVES! Your RACIST decision to pull advertising on All American Muslim exemplifies the extreme double standard that exists in this country today towards total political correctness toward some groups while PROMOTING the continual denigration of Muslims. If any of you even bothered to watch the show, you would see that these people are honest, normal " Americans". A show like this will only encourage peace and tolerance. All American Muslim is a wonderful groudnbreaking show whose time has certainly come and Lowes would have been applauded for its forward thinking tolerant ideas. It is obvious though, there are some on your board who want only hatred and strife to continue. They appear to be stuck in small minded, petty fear and ignorance. America is a home to ALL, not only those who CERTAIN people deem worthy. Unless you reinstate advertising, I not only cannot shop with you but will make it a point to inform my friends about your blatant racist policies. I own a property management company that handles 118 properties and I have a commercial account with you. Sadly,as of today,I will be exclusively using Home Depot. | |
| DJ | 12/12/11 |
| Lowes....there's enough Christians to support you. Don't worry about the radicals. You stood up for Americans, Christians and our Forefathers who fought for this to be a Godly Country. This is steadily being stripped from our society and once gone, cannot be recovered. You ARE a great corporation and you DO HAVE THE RIGHT to not be on the anti-American/anti-Christian bandwagon that is so prevalent today. Yea, I know I will be ripped to pieces on oncoming posts, but I DONT CARE! I'm tired of Christianity being beaten down. I will always choose Lowe's over Home Depot. To the CEO of Lowe's, thank you. You are appreciated by many. If this is what drew the line in the sand, then so be it. I am on the side of Christianity. | |
| Sandra | 12/12/11 |
| You have the right to advertise with whomever you choose. I have read that some Democrat senators are thinking of using federal action. Are you kidding me!!! This is America. Do not be bullied by these idiots who have taken political correctness to the absurd level!!! Do not give in to this kind of harassment. You have my business. | |
| Marshall Knight | 12/12/11 |
| Thank you Lowes for pulling your add's off of TLC and the "All American Muslim". And standing up for what is right for this country. By its nature their can be no such thing as a American Muslim. Also the goverment has absolutely NO RIGHT to deside where, when, or who you addvertize with. THANK YOU FOR STANDING ABOVE THE REST. | |
| Penelope | 12/12/11 |
| I want to thank you for standing up to the Muslim dhimmitude attack. I would hope more companies and groups who are offended by their tactics would do the same. It seems people have forgotten their agenda as they indicated on 9/11. Thank you again for standing up to them. They aren't used to that as our country is so focused on being politically correct while they continue to take away our freedoms while they use our freedoms against us. Thank you again and keep up the good work. | |
| Gary Hildreth | 12/12/11 |
| Would give you zero stars if I could. What cowards!! Pulling advertising because of some extremists. I will not put a foot in Lowes again. We are all Americans and according to a study done, Muslins were to most American, putting the USA in front of their religion. The worst were christians. Putting their religion before anything else. They are the UNAMERICANS | |
| Kelly | 12/12/11 |
| I spent over $4,000.00 at Lowes in just the past 6 months and will never buy a nail from your company in the future. I just hope that I am not the only good customer that you loose.People should not do buisiness with a company that supports bigotry. | |
| Karbear2511 | 12/12/11 |
| Thank you Lowes for taking a courageous stand to NOT advertise on the All American Muslim. This politically correctness will be the death of our nation. My preferred Lowe's in the North Hays County area has friendly associates and the store has quality merchandise. I recently bought a great energy saving freezer to replace an older energy guzzler. I plan to do MORE shopping at Lowe's and less at the other big box store. | |
| Rick | 12/12/11 |
| I am extremely taken back from Lowes pulling their commercials from the Discovery Channel/TLC's "All-American Muslim" after the Florida Family Assn. complained. I aways have shopped at Lowes but because of this bigoted, discriminatory and ignorant act, I will be spending my money at Home Depot. How can you (Lowes) bend to a hate organization such as the Florida Family Association. Shame Shame on you | |
| Michael | 12/12/11 |
| Please don't bow down to the muslims because you pulled your ads from their reality show. Make a stand and tell them that you won't be moved by their blatant 'terrorist' demands of boycotting your store because you refuse to show your ads on their propaganda. | |
| Nancy Ladisky | 12/12/11 |
| I am glad that you pulled your support from the advertising, I do not blame you at all. It's your money and you can choose to decide when and where you advertise. It is not being a bigot, or reacist or unAmerican. It's just your freedom of choice to do what you like. I have already sent and e-mail to Sneator Ted Leiu of Rendodo Beach and let him know my feelings. This trying to ask for a boycott is soft tryanny and I can't believe that he would come down on an American Company in lieu of a Moslim Reality Show. Soon we will all be told by the government what kinds of cars and gas and food and clothing to buy and when we can live breathe and eat. Please don't back down on this issue, if you give in on one thing you will give in on all. | |
| charlie thorson | 12/12/11 |
| have been using u for many years. KUDOS for pulling ur ads on American Muslim. I just heard about this on the am news. what is wrong with this country, thanks Lowes. I have had excellent service from your local store. Try to buy more american made products. | |
| Allen | 12/12/11 |
| I want to congratulate Lowes for making a decision that is not politically correct and pulling their advertising from American Muslim. People can show their hate for Lowes for this decision, but the last time I looked this is still the United States of America and a business is entitled to spend their advertising dollars where they feel it will best suit them. It is time for this country to quit letting minority voices control what we are about. We are a country based on freedom. You are free to disagree with my point and I support you in that, but it is Lowes freedom to make a BUSINESS decision and as a free people we should support that as well! Most of the comment say Lowes decision was racially motivated, really! That card is really getting old. It's time for minority groups to find another card to play. | |
| Debra Perdue | 12/12/11 |
| I grew up in Dearborn,MI and have had many Muslims friends in Dearborn. I can't believe that some religious organization has such power over a corporation. Where is you're backbone? Why not learn about American Muslims instead of listening to a bunch of radical Christians. I don't like radical Muslims and I certainly don't like radical Christians. | |
| Rogerio Cozorte | 12/12/11 |
| Lowes, regarding the Muslim advertising, please stick to your principles and do not advertise with this program. I am tired of America knuckling under to these people whose agenda is not in our best interest. I admire and respect your stand. | |
| Jim Hughes | 12/12/11 |
I couldn't believe the headiness about Lowe's pulling their ads for the new Muslim reality show. Now I am a Christian, and I usually don't watch reality shows, but I do know and work with Muslims. Just because the religious right has these extreme ideas about Muslims doesn't mean that Lowe's should agree with them. I changed from shopping at Home Depot to Lowe's a few years ago. If Lowe's continues with this racist view, and pulls their ads just because it is a Muslim show, I don't want to do business with Lowe's. Jim Hughes Edmond, OK | |
| SCR | 12/12/11 |
| All this uproar about an ad being pulled from a Muslim television show?? Where's the outrage over the war on Christmas?? Our children can't celebrate it in schools, prayer is banned (I'll bet Muslim children wouldn't be banned from praying in school), happy holidays instead of Merry Christmas!! All of this because of political correctness and a fear of Muslim retaliation. What of the so called "ART" that depects the Blessed Virgin Mary with a machine gun?? Sorry folks, but in my estimation LOWES did the right thing for a change and they're the only store I'll shop in for home improvement items. Keep it up!! | |
| Great decision | 12/12/11 |
| I am in complete support of you for pulling your ads of the "American Muslim" show. I think a lot of Americans realize the potential problems with the Muslim belief system. After 9-11, I think America recieved a real wakeup call as to the thinking of Muslims in general. What other religion of the world gives you a choice of "become one of us or die"? Stick by your guns and don't give in. | |
| Very disappointing | 12/12/11 |
| I am very disappointed in the un-American action Lowe's has taken by pulling their ads from the tv show about American Muslims. We are a diverse society. This is out-right discrimination and boarders on hate. Why have they done this?? Its outrageous and I will never shop there again unless they change their position on this. No American should. Luckily there's a Home Depot just down the street! | |
| Katie Matsumoto | 12/12/11 |
| I am supportive of Lowe's not advertising on the "American Muslim" TV show. You are able to support what you wish and staying out of the fray of this very political issue is perfect. We know what is happening with liberal Hollywood's take on most issues and the rank and file American needs to stay away from such trifle. We love Lowe's and will continue to shop there! This is unfortunate that those who love liberal causes, which may hurt our country in the long run, are so loud with their beliefs. This is still America and we can do what we wish without this whole thing being blown out of proportion. If not one paid, through advertising dollars, then this wouldn't be an issue! Let's get the American perspective out there and leave Lowe's alone. They are providing jobs and helping the American economy --- more than most of the protesters are doing, I wager. Keep up the good work, Lowe's! | |
| John Tatum | 12/12/11 |
| Lowes, I am VERY PROUD of you decision to pull your advertising from the muslim show. It is about damn time that at least some coperations started taking responsiblity, and at least halfway, begin to support this country. The Muslim community DOES NOT suport this Nation. I am in Construction and shop at your stores very often. I DO NOT shop at Home Depot unless I have no other choice. Every since they fired an employee for wearing a pin with the american flag on it. Since when is it a crime to support this Country, and Christianity. As long as this company supports PATRIATISM, and CHRISTIANITY I will support this company with my business. By the way, I lived and worked in Afghanistan for 2 years, and I can tell you for a fact that the last thing this country needs is more muslims. The muslim comunity in Detroit has already started destroying our country, and our constitution by bringing sharia law to much of that state. If they want to live by sharia law, they need to go back to the screwed up country that they come from, and stop trying to destroy our country. | |
| Steven R. Nelson | 12/12/11 |
| I am a long time Lowes customer and have always had good results from doing business with the retail stores. It is with regret that I must decline to shop at and support a business that would show what I believe is bias towards a religious or any other minority group. I believe that my action will not, in itself alter the decision by Lowes Hardware. However as I would not support any company that would discriminate against any religious group, I cannot in good faith allow a Christian group to influence me. The founding fathers advocated freedom OF religion and freedom FROM religion. | |
| Jay Hewlett | 12/12/11 |
| I saw a media bash on the net about Lowes pulling an ad that had to do with what some goof calls a muslim American. Well you are either muslim or AMERICAN. If you are AMERICAN then stand up for AMERICA.If you are muslim you belong in the mideast or where ever. AMERICA is, was, and will for ever be ONE NATION UNDER GOD. I applaud Lowes for their action. The butt sucking politicians have no business messing in private sector corporate business unless it would to be to stomp the home depot out of business for sucking up to the queers. AMERICA is a mess. What ever happened to good values and morals. Now the sickening people want to push their filth and corrupt values over on businesses. | |
| Mitch C. | 12/12/11 |
| I will be buying at least twice as much from Lowes this year due to your stance on the Islam propaganda TV show. As much business as I give Lowes every year, twice will be substantial. | |
| Rich Cataloni | 12/12/11 |
| I would like to thank Lowe's for their treatment of the Veterans and Military people of this country. I really dislike the way other companies use the Veterans and Military people of this country as a sales platform. The others use us as a sale pitch.They mention us as if they are really giving us something, Then there is always some sort of bump in the road that they can not give the discount. Lowe's advertises that military people, active or veterans can get a 10% discount on their purchases. Lowe's is the only large company that really does this without any strings attached. Simply show your proof and you get your discount. It is that simple. So I just want to say thank you Lowe's for really supporting the military people of this country. Rich Cataloni | |
| Rich | 12/12/11 |
| I will be returning to Lowes now that they have pulled their ads in support of anything muslim. To support a religion that advocates killing anyone who doesn't believe in it, supports Shariah Law, treats women like slaves, and is a group disguised as a religion to further its political agenda, has no place in this western society that it hates so much. I think any organization that tries to force its beliefs/agendas on the American people, and then attacks them when they don't comply, has no place in this country and should be outlawed. My family and friends quit shopping at Lowes because of their support of “All-American Muslim” just as we boycott Home Depot for supporting everything homosexual and Butterball for blessing all of the slaughtered turkeys in the name of Islam's pagan moon god, Allah. | |
| Mike | 12/12/11 |
| Lowes has its issues like any other store or business. Take it in stride and keep on shopping there. NO business this large, in any country, can survive without "some" issues" ..every business has them. As far as thier decision to pull their advertising from a show that didnt necessarily follow their line of thinking, i say good for them. Why doesnt Lowes have the same rights as everybody else. MANY of you just admitted and wrote about your decision NOT to shop at LOWES any longer...why do you have the right to pull your business from them but they dont have the right to pull their business from somewhere else? People who live in glass houses shouldnt throw stones. I applaud Lowes for standing up and saying "No...we wont advertise there". | |
| Kat | 12/12/11 |
| Lowe's has the right to spend their advertising dollars as they see fit. I support your right to do so 100%. I've never been to Lowe's without receiving excellent customer service as well. | |
| Nancy | 12/12/11 |
| I for one applaud your decision to pull the advertisments from American Muslim. The Federal Government has no right to tell anyone in the free market what or who they can support and what they can't. That is the beauty of this counrty or at least it was, sadly we are becoming quite the oppisite. Again, I for one will stand by your decision as it is your RIGHT to advertise where you see fit | |
| Nancy | 12/12/11 |
| I for one applaud your decision to pull the advertisments from American Muslim. The Federal Government has no right to tell anyone in | |
| Dana Smith | 12/12/11 |
| About two years ago I took a retailing class for my fashion merchandising degree. We read a case study on Lowe's and my professor told us of her positive experiences shopping there. I convinced my mom to try shopping at Lowe's when we do work on her house. We both found our experiences with Lowe's very positive and until now, were exclusively shopping at Lowe's, even though a Home Depot is significantly closer to her house. Unfortunately, Lowe's has decided to listen to extremist groups and pulled their funding for the TLC's All-American Muslim, forcing us to now shop at Home Depot again. I do not want my money to support a company that puts extremist ideology above business and that displays such cowardice. I think Lowe's will find that those who do not fear Muslims or Islam actually make up a greater percentage of their sales than those to subscribe to fear-mongering and religious intolerance. and to those who feel that Islam is Un-American, I'm afraid you are sadly mistaken. The Founding Fathers (the actual ones, such as Thomas Jefferson, John Adams etc) were very interested in Islam and very supportive of it. Please look it up. Religious INTOLERANCE is Un-American. | |
| Pywaket | 12/12/11 |
| I totally support the decision to pull the advertising by Lowes for the show American Muslim. As a privately owned company they are free to advertise with whom they choose and with programming they do not find offensive. I am distressed to read comments by those that do not appreciate that Lowes is "FREE" to advertise with whom they choose. I say shame on those that do not support this right, are we so intimidated by the CAIR organizations and Muslim sympathizers that we must appease them and their agenda to undermind what has made America great and that is the freedoms that we enjoy of individualism in this country. As a privately owned corporation that is not government owned or a company that took a bailout to stave off bankruptcy Lowes is free to spend their advertising capital as they wish. | |
| Gary Russell | 12/12/11 |
| I FULLY SUPPORT LOWE'S. I GET TIRED OF ALL THE RACIST AND RELIGIOUS COMPLAINTS WHEN SOMETHING DOESN'T GO THEIR (THE MUSLIMS) WAY. THIS IS NOT IRAN, IRAQ, OR SOME OTHER MUSLIM COUNTRY. IF LOWES' CHOOSES TO PULL THEIR ADS FOR ANY REASON, IT IS THEIR RIGHT AS AN AMERICAN COMPANY. THEY SHOULDN'T HAVE TO EXPLAIN IT TO ANYONE, ESPECIALLY TO SOME LEFT WING SENATOR FROM CALIFORNIA OUT TO MAKE A NAME FOR HIMSELF. I APPLAUD LOWES FOR HAVING THE GUTS (FOR NOW) TO DO WHAT THEY THINK IS RIGHT, WHETHER I, OR ANYONE ELSE, AGREES WITH IT OR NOT. THAT IS MY POINT. THEY HAVE THE FREEDOM TO CHOOSE! AND I CHOOSE TO SHOP AT LOWE'S EVEN MORE NOW AND I WILL BE HAPPY TO KNOW I WON'T HAVE TO KEEP MY EYE OUT FOR ANY HOMICIDAL BOMBER SHOPPING WITH ME. GO TO MUSLIM HOME DEPOT AND ENJOY YOUR RIGHT TO DO SO. | |
| Mike | 12/12/11 |
| I sit here reading some post that Muslims posted and their upset that Lowes pulled there advertisement. I sure didn’t hear or see Muslims get upset after 9-11 I even know of some celebrating the destruction of the towers in New York. I have to say your fellow Muslims do way more to hurt your religion then anyone else. Look at some of the leaders you have in the middle east and the so called righteous Bin Lauden and he massive porn stash. Some of the terrorist that were on the planes that hit the world trade center were parting in strip clubs in Daytona. Then you have no respect for Christians in the middle east but yet you come to America and demand the respect you do not show other religions. So for these reasons I fully back Lowes and there option to remove their advertisement from this show after all its a free country. | |
| Carol in Tennessee | 12/12/11 |
| I feel Lowe's has every right to pull their advertising from any program they want to. Where is the fuss when Christians are told to take down things that are near and dear to them. I am sick and tired of being Politically Correct, that is being the down fall of this country as well as having a President that wants all things Christian shut down. Lowe's or any other company has a right to say why they want to spend their advertising dollars with. As for having to wait for someone to do a key turn for the military discount, that doesn't bother me at all. Lowe's does not do this because they have to, they do it to say thank you to the military. So those that are complaining about the wait for the key turn might should just grow up.. | |
| The last patriot | 12/12/11 |
| Way to go Lowes don't let the socialist liberals push you around. It's about time we stood up and tell the muslims to go back to their caves. 2012 time to clean the house of these mohamed pedophile worshippers | |
| thank you!! | 12/12/11 |
| I proudly support you Lowes, thank you and i will shop at your stores forever. Everything about muslimes and their child-molesting "prophet" is evil to the core. alah is a joke for weak-minded slaves who have no consience. turn away from the evil while you can. | |
| Trish & Harvey Gerber | 12/12/11 |
| Thank you for Supporting AMERICA and pulling your ads from the Muslim show. | |
| Michael Cullen | 12/12/11 |
| I am extremely satisfied that Lowe's pulled there sponsorship for ' All American Muslim', since there is no such thing as a all American Muslim. America, and its form of government,was founded on the principles of Christianity. If people will read the Koran, you will understand that it states,that no other religious beliefs or ways of life can coexist with Islam. According to the Koran,"all Muslims" are taught to exterminate anyone that is not a Muslim. The prophet Mohammed, when he moved from Medina to Mecca participated in the killing of Christians, by dismembering them, and wrote for his followers to do likewise. What the west needs to understand, is that Islam is not a religion, but a way of life that "all Muslims" must obey according to Sharia Law from the Koran. Don't listen to what Muslims want you to believe, read for yourself, what they are taught, that they must live only by Sharia Law. According to the Koran, Islam is taught to be the most intolerant belief on the face of the earth. What I have said here is going to piss off Muslims, and they are going to say this is all lies. So, I challenge you to educate yourself to see who is really lying. Read the Koran and you will be shocked at what it teaches. There are other sources out there that substantiate all that I have said. One is a DVD called "ISLAM: What the West Needs to Know". It is available at Amazon.com, Best Buy, Barnes and Noble,and Overstock.com, just to name a few. Part of this DVD is narrated by an ex-Muslim terrorist who became a Christian. What he says is is something every American should listen to. After hearing what he has to say, there will be no doubt in your mind as to what the agenda of Islam really is. Remember, you will pay for what you don't know, and knowledge is power. | |
| Frank Johnson | 12/12/11 |
| I applaud your decision to pull advertising dollars away from programs that encourage and profit from anti American sentiment. I believe in religious freedoms but also believe that I should not have to be subject to others religions. That networks decision to create such programming, is in my opinion, in very poor taste and an attempt to popularize a religion that goes against every American value that created this great country. The state senator in California obviously has nothing better to do than worry with your freedom to spend your advertising dollars where you would like. He would be better served trying to work on his state problems than to intrude into private matters of a corporation. Thank you!! | |
| A Loyal American | 12/12/11 |
| I just want to applaude you for standing up to this propaganda, "All American Muslim". This Muslim infestation that has come to the modern world needs to be dealt with, and by that I mean they should not be allowed to ductate what happens in our part of the world. It is your right to pull your ads, and your right to know where you want to spend your advertising money. So know, they want to bully you into spending countless thousands if your money to appease the muslims. PLEASE !!! This is the most ridiculous thing I have ever heard of. Keep being who you want to be, not what the leftist's and Muslims want you to be. | |
| Richard Hall | 12/12/11 |
| I will make every effort to find my home needs at Lowes NOW!! Lowes has made a lifelong customer out of me for this action. Job well done for recognizing the Muslim propaganda for what it is, not a "show", but pure propaganda. ROOT out the evil. Seems most easily forget the poll conducted BY Muslims 2-3 years ago that showed 80% of ALL Muslims at the MINIMUM...would NOT condem the 9/11 attacks and over 30% condoned the attacks. The Muslims have found a new niche, VICTIM. Would they care for a little cheese with that whine? Give me a break! I'd say to them what I say to antone else who doesnt care for America, American ways or capitalism & the free market...LEAVE! Bravo Lowes!...and...a VERY MERRY CHRISTMAS LOWES! | |
| Garrett Trahan | 12/12/11 |
| Your pulling of your sponsorship on the "All American Muslim" show really show cased a new low for you. It's really a shame that a store like yours, who caters to all people of faiths, religion, and walks of life, can not have the decency to do the right thing. Your corporate indecisiveness and lack of balls really to stand up to those uneducated groups of hatred is just a shame. | |
| T. Long, Texas | 12/12/11 |
| Thank you for pulling your advertising block from the program "All American Muslim". My family has already to chosen to shop you store instead of Home Depot be ause they are anti-family, anti-Christian and pro-homosexual. We hope you will continue to stand for values that distinguish you from other retailers. Your customer service has been fantastic, your products and selection are great and you local store appliance personnel is top notch here in McKinney at 380 and Hwy. 75. You have secured our loyal business for as long as you continue to protect true American values. We are telling everyone to shop your store for these reasons and will continue to do so. | |
| Sue T | 12/12/11 |
| Good for LOWES!!! You have EVERY right to advertise where you want to! Bravo! I have nothing against the muslim religion, but lowes has EVERY Right to put ads where they want. I for one am glad that they will not promote ANY RELIGION. Religion just causes problems!!! Look at all the Muslim countries....problems problems problems !!! | |
| Liza Thomas | 12/12/11 |
| LOVE LOWES. We replaced our roof last year and the people at Lowes are wonderful. Love the store and the helpful associates. As for pulling the ad from a T.V show that is fine by me. You are a company in America and you do not have to advertise on a show if you do not want to. Love your store and will recommend it to everyone. | |
| Brain Dean | 12/12/11 |
| Thank you Lowe's for pulling your ads from the worst show in America: American Muslim. What on Earth was this show created for?? I'll tell you why; for Sympathetic Tolerance!! We now must bow down to every muslim in this country just because they are here? NOT! And that Senator from CA. Go ahead, call for a boycott of Lowe's. I for one will still shop at Lowe's and am glad some companies have the will to stand up to fanatical groups of people who will use any means they can to advance their cause! | |
| Brandt | 12/12/11 |
| I have always had good service at lowes, but I feel lowes did the right thing in pulling the ad from american muslim, I know there are no ads on American Babtist! from lowes, Also are country was founded on judeo-christian beliefs! NOT Islam!!!!!! | |
| Marilyn Nixon | 12/12/11 |
| We are outraged that Lowe's succumbed to a right wing Christian hate group. Lowe's caved in and dropped sponsership of the reality show AMERICAN Muslims. Hate should not be an American value. All our appliances came from Lowe's, our house was built from supplies from Lowe's. It is farther to go to Home Depot, but that is where we will take our business if Lowe's doesn't change it's policy. | |
| Helen M Davis | 12/12/11 |
| Thank you for pulling your ad regarding The American Muslim. All of the attacks against America have been done by Muslims. You do not owe anyone an appology. Take a stand for America and don't back down. Muslims are taught from early on to hate us and break us. I shop at Lowes and will continue to do so. We have too many companies that are willing to sacrifice America for people who think they have a duty to tear it down. Muslim is a way of life, not a religion. True Americans need to speak up and support companies that do take a stand. Thank you. God bless America. | |
| CR | 12/12/11 |
| Good for Lowes for pulling their advertising during the Muslim show. Muslims are not Americans; they never will be Americans because they don't want to be. They do not assimilate; they take over and kill whoever they consider to be infidels. America better wake up or they are going to start seeing heads rolling and that is not a figure of speech. That is reality. | |
| julie | 12/12/11 |
| dont ever buy carpet from lowes. Carpet was to be here on the 5th. has not arrived yet. should be here today. then the store manager was to call me back he did not had store employee call me. told me that the carpet could be cut in factory because its supose to rain the next week except for one day. First of all being in home building I can tell you never ever have i seen carpet cut for your home at a factory. second they wanted to charge me extra for moving furniture cause i had so much. I have two matresses a tv hutch two end tables and two sofas. ( I had a water leak in the house so everything is packed in garage.) So opt out of them moving the furniture. Im a pretty easy going person but this is just not right a week before the holiday i get my carpet have to put everything back myself and put up holiday stuff. if they would have done what they promised I would not be in this spot. Very bad customer service and follow thru on Lowes. | |
| Eugene W. Sanders | 12/12/11 |
| I am 100% in agreement with your decision to pull your advertising from the TV show relating to muslim life in America. Religious prejudice assertions notwithstanding, as an American company you have a constitutional right to use your advertising money any way you see fit, to maximize your expected patronage. Please do not give in to those who try to force you to do otherwise, for whatever their ill-conceived reasons. E. W. Sanders Tampa, Florida P.S. I think you have great stores, and great people working in them! | |
| Cynthia | 12/12/11 |
| Thank you Lowe’s, for pulling your advertising from TLC’s latest disgusting propaganda programming, the All American Muslim. I had made a note of which corporations were sponsoring this offensive show – before permanently programming TLC off of my channel line-up. I have no intention of ever giving these businesses any of my money. However, Lowe’s, in support of your decision I will be shopping at your stores instead of Home Depot or OSH. Merry Christmas. | |
| Wendy Young | 12/12/11 |
| I love Lowes!! Wonderful products and the BEST employees!! A Great All American store! Thank you Lowes and God Bless and God Bless Americaa!! | |
| Chuck | 12/12/11 |
| I don't know all the details of Lowes decision on this issue, but commend them for taking a stand against a religeon that is contentious, misogynist and a major threat to this country. If one has doubts about this, read scholars like Bernard Lewis or Samuel P. Huntington. Also, look up the definition of Taqiyya. It allows them to lie and/or say anything in the perpetuation of Islam. I am very skeptical of these feel-good TV shows that are springiing up. Also, Lowes, I own apartments and warehouses and my maintenance people use your stores, not Home Depot. Please don't capitulate on this issue. | |
| Emily Lewis | 12/12/11 |
| If you are upset with Lowe's pulling their advertising from the AMERICAN MUSLUM TV show, because of some hate filled religious group in FLORIDA called, "The Florida Family Association", then please write to the CEO of Lowe's and tell him to stop promoting "RELIGIOUS HATRED" in AMERICA! And, that you will not be shopping at Lowe's anymore! I & my husband will NEVER spend another dime at Lowe's, and I'm am closing our credit card accounts, also. My husband is a building contractor, so they are going to lose thousands just on us. Write the CEO of "Blowe's" His name is, ROBERT NIBLOCK, 401 Elkin Highway, North Wilkesboro, NC 28659. And tell him, there is no place in America for... RELIGIOUS, RIGHT WING FASCISM.... By the way, I'm an Irish American. | |
| jodie waller | 12/12/11 |
| A BIG Thank you to Lowes for taking a stand against the American Muslim show. Jesus came at Christmas time for all peoples....those who believe in the Father, the Son, and the Holy Spirit. Don't be deceived America....the Muslim faith is NOT what American was founded on ...it was a Christian faith and still is... | |
| Jim De Boer | 12/12/11 |
| Lowe's has done a great job as a home improvement store for years. This recent fervor over the pulling of the advertisement is a joke. They reacted as a business and decided the negative attention for sponsoring this series was against the message they wanted to portray. This is what capitalism is all about folks. You don't like it, fine. You don't want to shop at Lowe's as punishment? Fine. THat is your decision. However, to come on and say that it is 'Anti American', religious bigotry, or any other slanderous language is ridiculous. For a sitting Senator from Michigan to accuse this is poor by example and nothing but posturing in a political manner. For a Senator from California to insist on an apology AND to insist they put their ads back on TV is illegal. That is Lowe's choice. They don't have to advertise anything if they do not desire to do so. Yet, hot air filled politically correct windbags feel they should stand up for this "injustice". I for one will direct MORE business for Lowe's as they stand for what I believe is correct and just. Finally, to be just perfectly clear and to set things straight: Muslim religion MUST stand for itself whenever EXTREMISTS perform despicable acts in the name of the Muslim Religion or the Muslim God. Until this is the normal, and everyone in this wonderful country can relate to that, your religion IS a religion of hate. When these awful acts of terrorism are performed, the Muslim religious figures in the US should be pounding on the door of every media outlet to proclaim what they did was a perversion of a peaceful religion and that no such personnel in his/her religious umbrella would ever perform such a heinous crime. A religion that does not openly preach against such evil is essentially condoning the events that they are associated with. So many acts of aggression with thousands of innocents killed were orchestrated by Muslim Extremists, not Christian Extremists, not Buddhist Extremists, or Mormon Extremists. If you do not like being lumped in to such a group, then distinguish yourself from them. If you do not do so, then you are part of the issue. Many links have been made between so-called peaceful mosques and the extremists, providing safe haven and financial support. Where are you to decry against their efforts? Until the distinction is made, you will be discriminated against daily. Lowe's isn't even discriminating against them. They are only exercising their right as an American corporation to choose what shows to sponsor and what shows not to sponsor. | |
| W Love | 12/12/11 |
| Your decision to pull your adds do NOT disturbe me at all. I will continue to purchase from your store. Although I do not agreee with all of your decisions, I do respect your decision. | |
| Nancy | 12/12/11 |
| Mr. Niblock ~ You did exactly the RIGHT thing by pulling your ads from the Muslim show. I've seen the show and it is propaganda to the extreme. Everyone I know loves your store and we will be giving LOTS of Lowe's gift cards to our friends and family this year for Christmas. To all the naysayers out there - WISE UP PEOPLE AND DON'T BE NAIVE!!! Thank you Mr. Niblock for standing up for America!!! | |
| kathyg | 12/12/11 |
| I think Lowe's did the correct thing by pulling their ads off this show. I will support Lowe's even more and encourage all my friends to do the same. It is about time we stand up. I for one am sick of the muslim culture being stuffed down our throats. I would rather boycott the network that is airing this kind of junk. Stand strong Lowe's. You did the right thing. Don't let the few un-Americans pressure you to support something you know is wrong. I WILL SHOP AT LOWE'S MORE NOW MORE THAN EVER SO DON'T CAVE ON THIS ISSUE. | |
| Sue Stanford | 12/12/11 |
| I enjoy shopping at Lowes and will continue to do so. I will also advise all of my friends and family to do the same. I support their reason for pulling the ad 100%. I will not go to their competitors and will ONLY go to Lowes because of what they did. Lowes you have a loyal customer for life. | |
| Sandie | 12/12/11 |
| I applaud Lowe's decision to pull their ad from the series Muslim in America. Fortunately we are a country with enough freedom left that companyies can choose to advertise where they will. Unfortunely it seems post 9/11 America has forgotten what we promised never to forget. Some of us haven't! | |
| C.Pass | 12/12/11 |
| Thank you Lowe's for being a GREAT and TRUE American. Thank you for pulling your ad dollars from that horrible show. "American" Muslim. A show that slaps true Americans acreoo the face. Thank you again! | |
| Mark Nixon | 12/12/11 |
| This would have been a 5 star rating, except for the thoroughly botched job Lowe's did on the Muslim TV show ads. You are a great company with great company service. But the folks who made the decision to pull the ads ought to be taken to task. I'm a Christian, and this action was offensive to me, not to mention the millions of honest, hard-working, loyal American Muslims. My advice to Lowe's: Admit your mistake, apologize, and promise you will re-examine how this great company caved to bigotry. | |
| David H. | 12/12/11 |
| Dear Lowe's, Excellent decision; Not only do I support and applaud your decision to pull advertising from the show "All-American Muslim", but I thank you as well. Thank you for being a strong, principled corporation. Doing what is right is rarely popular these days, as relativism and political-correctness have stifled many worthwhile decisions elsewhere. Thank you for seeing through the facade; please hold firmly with yoru decision and know full well many of us are with you. Already a Lowe's customer, I will increase my business with you, and deeply encourage peers and family to do the same. Many who will scoff at the decision to pull advertising on such a show are the same who resort to name-calling and hurl hollow threats. They are fringe elements and simply wish to be louder and angrier than those with whom they disagree. Stand your ground; and know we are standing with you. | |
| Christopher Walker | 12/12/11 |
| Lowes, DO NOT cave to the pressure from such a silly asenator as ted lieu. He has no idea what he is saying. What is preached and what is done is two different things. The koran preaches peace but the followers do not follow that preaching, even the moderates. If you change from from being a muslim to a Christian then you are marked for death. If a woman is raped then she is subject to being stoned to death. This is happening right now. I have not found that in today's Christian or any other religion. Lowes has the right to advbertise on any program they wish or to pull advertising from any program for any reason they want. Now since ted lieu wants you to keep advertising on american muslim show then sue him for the costgs of the advertising and any losses occured by Lowes for his actions. | |
| Jennifer Stewart | 12/12/11 |
| I support your dropping advertising during American Muslim. Its your advertising dollar and you should be able to spend it where you feel it does the most good and certainly not spend it someplace that might cause you harm. I am appalled that some state senator thinks he is going to "pass legislation" with regards to this situation. What does he think he is going to do, pass a law that a business cant decide where to invest its money?? This is political correctness that is out of control! This is now a much more important battle than it started out to be. Please be steadfast in your decision for all of us someone has to stand up and say we wont run scared every time someone wrongly cries racism. I think you made the right decision anyway, just can't imagine who thought it was a good idea to advertise during this show to begin with! Not racism, just common sense. Not every negative feeling about a person of color or even a group is racism. | |
| Harold Priest | 12/12/11 |
| I can't thank you enough for pulling your add from that muslim tv show. It IS all propaganda to lull America to sleep about the true intentions of the followers of the Quran. It teaches that if any non- muslim will not convert, they must die. I used to shop all the home improvement stores. However, because of your decision to pull the add, I am now a LOYAL Lowes shopper! | |
| Pat | 12/12/11 |
| Lowes I will never boycott a store but I will send them my opinion. I feel that you have the right to stop your comercials for any show that you wish to. We do live in America and we have the right to go to a store or not, watch a show or not, and advertise on a show or not. My objection with this show is that it is trying to use it as a form of propaganda. In that there is a current anti-Christian feeling in media these days and you would never see an "All American Christian" show or Jew, Hindu, or Buddhist, so I have to ask, why are they pushing "this show". I have my own reasons for not liking this religion and it has more to do with womens rights and control of them, plus I think it is a religion of hate and not acceptance.So I say to you Lowes, do what you feel you must and stick to your own beliefs. | |
| Jim Watson | 12/12/11 |
| Lowes, I thank you for your decision to pull your advertising from All American Muslim. It seems people have forgotten that Americans, and American businesses, have the freedom to choose where they spend their money. Some would have us belive that choosing not to spend money on their particular cause makes one a hater. I disagree. I have a choice as to where I spend my money and I will spend it at Lowes even though Home Depot is only one mile away. Please stay the course. There are more people who support your stance than oppose it. I will support you, as best I can, with my wallet. | |
| Gina Marie | 12/12/11 |
| I have been buying exclusively from Lowe's for the past 3 years and boycotting Home Depot for their heavy involvement in gay advocacy. I applaud your advertising pulling from the show "American Muslims". It only confirms my decision to buy from your company and we will continue to do so. We have a whole group of church member friends who are supporting Lowe's instead of Home Depot. We are proud of your stand. Yes, you may receive some criticism and dislike, but I am sure you will find that even more support will come your way as we make it known that you were willing to take a stand for the values and rights this country holds so dear! | |
| G. hulkovs | 12/12/11 |
| Really?! You caved in to hate-mongering Christian extremists by removing a show that was more All-American than the complainers. Shame on you! Not goung to shop Lowes--and I'll be tuning into the show more often! | |
| Thomas Hendrix | 12/12/11 |
| Dear Sirs, I believe you have every right to spend your advertising dollar where you see fit. This is you right as an American. I will continue to shop your stores for my home improvement needs. Thank You. | |
| AN AMERICAN | 12/12/11 |
| RE: PULLING ADVERTISING. GOOD FOR YOU, APPARENTLY EVERYONE FORGETS 9/11 OR DIDN'T LOSE SOMEONE THEY LOVED THEN. WHY IS IT SUPPOSE TO BE "KEEP THE MINORITY HAPPY SO THEY DON'T BOMB US" OR EVERY AMERICAN HAS TO CHANGE TO SUIT SOMEONE WHO WANTS TO KEEP A DIFFERENT COUNTRIES LIFESTYLE??? AND KEEP THE SIGNS IN ENGLISH, THIS IS THE UNITED STATES OF AMERICA, IF YOU LIVE HERE, BE AN AMERICAN, NOT A FOREIGNER. OUR FOREFATHERS SAW AND WELCOMED MANY PEOPLE AND THEY ALL APPRECIATED AND LOVED AMERICA, WE WELCOME ANYONE WHO WANTS TO LIVE, TALK, DRESS,AND ACT AMERICAN. IF YOUR COUNTRY IS SO GREAT, STAY THERE! | |
| Mary Shier | 12/12/11 |
| Shame on you, you have just lost a loyal customer. I have shopped at your store exclusively. You have cow-towed to an extremist religious group. They "DO NOT" speak for me!! I am a Catholic women who believes in all religions are part of America. Shame, shame, Lowes, you know your name. You folks, should rethink your position before you let one crazy religious group do your store harm. You will lose a lot of customers if you cow-tow to one group of CRAZY people. Mary | |
| Keith former customer | 12/12/11 |
| As a stock holder and (now former) customer I'm appalled that Lowes cancelled a show about Muslim Americans due to "dozens" of complaints. I will NEVER shop alt Lowes, will retun all of my re net purchases for refunds and voice my con Ernst at the next Stockholm meeting. This is America, the land of religious freedom, the country my family fought in wars to protect. RACISTS!!!! | |
| M. G | 12/12/11 |
| Thank you for pulling your ads for this 'American Muslim' show. If this show were 'American Jew' or 'American Christian' everybody would be screaming about that. Those words American and Muslim are an oxymoron as Muslims are Muslims are first. It was an act of bravery because you will get flack from all the bleeding hearts who want to make everybody equal when they are not. Muslims do not have equal values and have been our enemy since Thomas Jefferson refused to pay them ransom and sent Marines to Tripoli. Apparently nobody reads the Quran before posting. Muslims think all sorts of evils are just fine. Do some research. This action will make us go to Lowe's more, not less. Thanks for having a backbone in a very silly climate. My son is a dead Marine and yes, we have one of those folded flags in his old bedroom. The show is an insult and all those for it should be ashamed. | |
| Hans Vandegraaf | 12/12/11 |
| The rating should have been a FAT ZERO,cowards!,meekly giving in to these evil bigots.I thought that the TLC show was interesting&informative and certainly not PROPAGANDA. Henceforth will shun Lowes to the max!.My washer&dryer will need replacing soon,but I'll head for SEARS,you can count on that and I'll check out Home Depot too | |
| Jeannine | 12/12/11 |
| By folding to the pressure of the Florida "Family" Association you have lost me, my husband, and whoever I can get to listen to me to not shop your store in the future. What you did buys into the bigotry and racism of those small minded people. There is no way you will receive another cent from me and my family. You should be ashamed. | |
| Laney | 12/12/11 |
| I fully support your right to pull advertising from the show Muslim in America. A congressman has no business telling a company to apologize to anyone. And Lowe's has every right to advertise or not advertise as they see fit. I will continue to shop in your stores. | |
| Anti America-Hater | 12/12/11 |
| The Muslim show on TV is an affront to my dignity, patriotism, and intelligence. Thank you for pulling your ads from that show. NO ONE can tell a company how, where, what audience and how much to spend in advertising. The Muslims are inserting their biased ways into OUR country. This is NOT their country. They want to take our laws and use them against us to promote their ways. The show is sickening to watch - two occasions, maybe 5 minutes tops. You will loose my purchasing dollars if you continue advertising on that program. Personally, the program needs to be taken off the air. Despicable. | |
| Cindy | 12/12/11 |
| Kudos to your company for pulling the ads on the American Muslim Show. It amazes me so many are willing to continue to give Muslims the benefit of the doubt when they as a group either are silent about the violence of their brethren or cheer on violence against other religious groups (there was cheering in U.S. Muslim communties on 9/11--it was captured on video). In every country that has welcomed Muslims, there have been problems. Muslims do not wish to peacefully coexist. To the contrary, they can exist peaceably with other religions only to the extent they do not follow their own holy books' dictates. Already, in some cities in the U.S. it is not safe b/c of the Muslims----I'm looking at you Dearborn, MI. Some Americans have b/c so open minded their brains have fallen out. Wake up, people. If a religion's own holy men tell you they plan to kill or subjugate people of other religions, we should believe them and act accordingly. We should not be trying to put an American face on a decidedly un-American way of life. Lowes did the right thing. | |
| 5th Generation American...Standing for Something | 12/12/11 |
| Lowe's...I love your store and I love it even more now that you have stood up for what is right. I think that it was GREAT that you pulled your ad's from the show "All American Muslim". I think the show stinks and I really dont want to promote a religion that kills so many people. There's always the option to go back to the country and religion you hold so dear. America does stand for freedom of speech and religion but don't spit in the face of the country that you call home. Putting a mosc in the very spot that all those people lost their lives is crossing the line. Do we "Americans" not have a line anymore. Do we have the attitude "anything goes" here? Would that happen anywhere else in this world. Are we suppose to be so considerate that we can't stand for anything anymore? Ridiculous. | |
| JOM | 12/12/11 |
| How come there was never a show about the "American Protestant", the "American Jew" or the American Catholic? I, for one, am pleased to see Lowe’s stop their advertising on the American Muslim. Its about time we recognize where we are headed with all of our Political Correctness. When was the last time anyone heard of a Protestant suicide bomber or Lutheran jihad? As for the California Sen. Ted Lieu reaction to the issue……he’s simply pandering for votes and publicity but this is a normal political approach | |
| Robin | 12/12/11 |
| I just read an article from One News Now regarding Lowes decision to pull its advertising from the show All-American Muslim. I agree with Lowes decision. In my opinion, stores such as Lowes, Macy's, Home Depot, Wal-Mart, etc. should not get involved with the sociopolitical aspects of our nation and should focus on providing quality products and service. It's humorous at best that a So. Cal. Dem., looking to make a name for himself, gets bent over a show about Michigan Muslim residents. If Lowes hadn't paid an ounce of attention to the show in the first place, one has to wonder where else the poor Senator would have gone to achieve a similar boost to his career? Perhaps Macy's peek-a-boo or transgender dressing room policy? Ah, but that wouldn't fit the California societal mindset, would it? So....Lowes: From this consumer's standpoint, good products most of the time; good service some of the time. I gave 5 stars for the simple fact that no one beats Lowes for clean restrooms! Otherwise, they're just like every other company offering similar products and services. They could do worse, they could do better. Here in America, however, it's their right to spend their advertising dollars on whatever they please just as it's our right to shop Lowes or any other store. Stand firm Lowes...FOCUS! I shop at all stores, not just Lowes. | |
| Amanda | 12/12/11 |
| I am very disappointed with your decision to pull your ads from the TLC's "All American Muslim." You have given strength to bigotry and ugliness that is all around us in our world today. As a result I will not be shopping at your stores for my home care needs. I will also be advising my friends, family and co workers to do the same. This saddens me on a personal level as I have spent quite a bit of money with you over the last three years as a first time home owner, and have historically enjoyed your products and customer service. Now I must find a new location for my current and future home care and gardening needs. It was a wonderful relationship while it lasted, but I cannot support a company that supports bigotry. | |
| Sara Barett | 12/12/11 |
| Congradulations for having the courage to stand up for America and not support a program that sugar coats the truth!!!!!!Stand strong, there are so many people supporting you and your bravery to not cave into the extremists. | |
| Penny Patterson | 12/12/11 |
| I love my Lowe's in Palestine, TX. The customer service could improve, but everyone is very polite and want to assist you. I was glad to hear that they pulled their ads from the show "American Muslim" which is nothing, but propaganda. Thank you Lowe's you have my business as I don't do business with Home Depot. | |
| Dr. K | 12/12/11 |
| I am a proud American Muslim that has lived here in the states since 1979, I am deeply sadened that those racial and hatred thoughts of a true radical organization (the Florida Family Association) can change the advertising views of a corporation such as Lowe's. I am a doctor practicing in California, I don't treat religion I daily treat human beings, and that's what we all are. This is truley a step backwards in this country's progess forward. I was raised in Florida growing and truly understand the redneck mentality of some people but for a corporate company to affect it's advertising to please some inbred with absolutely zero sense of any educated intelligence is absurd. Good Luck Lowe's I will no longer shop there and believe that I will send the message along. | |
| Bunny Stevens | 12/12/11 |
| I am in total support of this company cancelling advertising during the American Muslim show. Doesn't anyone get that this is America and we are all in a position of power in making our own decisions. Some people would take that away from all of us if they could. Trust me, this show isn't to "help" non-Muslims understand -- it is to get us all used to their way of doing things. No thanks! | |
| T Suiter | 12/12/11 |
| Thank you Lowes. I stand by your decision to cancel your support of the "American Muslim" television show. I further encourage Lowe's not to succumb to the threats by an tiny fraction of "irritated" people who obviously know nothing about business or advertising. Obviously, the advertising dollars invested into this failing pilot simply were not paying off or it would be continued. How DARE they attempt to pressure Lowe's who employs thousands of citizens of ALL faiths to invest in a propaganda stunt attempting to somehow glorify the Muslim religion. The people who are so upset about Lowe's not continuing to fund this show, should quit complaining, and invest their own money into it if they feel so strongly. I appreciate you holding the line on this one and keeping prices low by invest your money wisely. Thank you, and Merry Christmas! T. Suiter | |
| R. Williams | 12/12/11 |
| Thanks for having the guts to pull your advertising from the American Muslim. You are being criticized (unfairly) for promoting hate, but I can see the hatred in the emails of all those that oppose your decision. Thanks for not bowing to political correctness and standing for your principles. I applaud you. | |
| J Smith | 12/12/11 |
| I am glad you pulled your ads, you are a true American company. God Bless America | |
| momma star | 12/12/11 |
| I am very happy with the customer support I get at the Lowes in Columbus, Ohio. I am also very supportive of your choice to stand behind your decision to pull your adds from the american muslim show on TLC. | |
| Sue Stanford | 12/12/11 |
| What happened to fair and balanced reporting. I see all kinds of blogs on here bashing Lowes for pulling their ad but the one I submitted supporting it was omitted. Thank you for respecting my freedom of speech!!!!!!!!!!!! | |
| Linda Epifano | 12/12/11 |
| Shame on you! You are a ignorant corporation that is cowardly caving in to the "real" scary sector of America, the right wing conservative extremists. I will never shop at your store again. And I am not a Muslim. I am the mother of a Marine that fought in Iraq to try and protect all religious freedoms here and abroad. But you can't fix stupid and you fall into that category. | |
| MG | 12/12/11 |
| ABSOLUTELY SHAMEFUL THAT LOWES WOULD PULL ADVERTISING FROM A MILD REALITY SHOW THAT SEEKS TO REDUCE STEREOTYPES and reduce absurd, unfounded fears about someone based on religion. Lowes would be better served by not advertising on a show like Jersey shore which reinforces stereotypes. I am now going to boycott the store which is less than 1 mile from my home and which I frequently used. | |
| Alison Watters | 12/12/11 |
| Shame, shame, shame on you Lowes for pulling your ads from the Muslim show! I can only deduce that you don't believe in our Constitution and freedom of religion. Wow I never thought I would live to see this day. I will never shop at you stores again. | |
| William Wittelsberger | 12/12/11 |
| For many years I have been a devoted customer of Lowes. However, because your company has stopped advertising on TLC's "All-American Muslim", I will no longer shop at Lowes ever again. I know this won't hurt you very much. I do sincerley hope that millions of others like myself will also refrain from purchasing products at Lowes stores. | |
| Julie | 12/12/11 |
| I fully agree with the choice of Lowe's to drop advertising for All American Muslim. I assume TLC was trying to educate us about Islam and the Muslim culture, and they failed miserably. First off, the poor woman who is trying to open a nightclub! Everyone is against her for trying to start a legitimate business! Maybe her family should back off or try and support her. Was America not built by small business owners? Second of all, the Deerborn football team practicing from 10pm to 5am, does Deerborn not have curfew laws? Allowing those young athletes to play a football game without being able to drink water is absurd! If one of those kids collapsed of dehydration, would TLC have filmed that as well? Thirdly, (and thank goodness Lowe's isn't a pet store) Jeff and Shadia gave up Jeff's 16yr old beagle! This poor guy converted to Islam because it is improper or not allowed for a female Muslim to marry a Christian. He and his family embraced the Muslim culture! Isn't it religious intolerance for a family to not allow their daughter to marry a Christian! Jeff embraced a whole new culture for Shadia. She said her allergies were the issue, well deal with it, marriage is about compromise. Furthermore,the show made it very clear that Muslims were not dog friendly and that they are looked upon as unclean! Watching Jeff in tears leaving his best friend of 16 years, broke my heart! Did God not create dogs? Did Shadia not know Jeff had a dog when she married him? I am glad Lowe's dropped the show, I would not want to be affiliated with these individuals either! | |
| fed up | 12/12/11 |
| Only good experience with Lowes. The 10% military discount is given in appreciation of the men & women who risked their lives for YOU. If you had your butt shot at overseas, protecting a bunch of loud mouthed, ignorant, politically correct people with brain freeze, you should have a discount. A lot of people were drafted or volunteered and did NOT head for Canada. Their consolation prize for doing the honorable and legally required "duty" was to go to Vietnam! AREN'T YOU JEALOUS? As for "Muslims in America",companies have the right to advertise on any shows they choose. I believe terrorists are mentally sick & disgusting, the worst of them are those "born in the USA". Why would Americans join terrorist groups? Once, we would say they were nuts or their head wasn't screwed on straight. Now some would say they were misguided or some other lame excuse since nobody is responsible for their own actions. Thank you Lowes for the 10% discount!! Remember, 1. The USA was founded as a CHRISTIAN NATION 2. Don't believe everything you see on TV 3.Think for yourself 4. Not everybody is loveable. | |
| Freedom Reins | 12/12/11 |
| As an officer in the United States Air Force I applaud Lowe's actions when they pulled their adds from the islamic propaganda show "All American Mulsim" (which by the way is an oxymoron). While I do not shop at Lowe's I will make an attempt to shop there now to support their right to pull their advertising adds from running along side the enemy propaganda machine. | |
| Nancy from WY | 12/12/11 |
| My rating of poor is related to the chains lack of civil responsibility and political decision to pull advertisement on TLC due to bigotry. This is America. Real tired of corporate arrogance, greed and right wing fear mongering toward a minority group. Will not buy from Lowe's and encourage all my friends to shop anywhere else. We vote w/our pocketbooks. Who needs em...perhaps a fascist country would be a better fit to peddle fundamentalist hate...America has no place for it. WWII was fought and won to end Nazi methodologies and this has got to stop, now! Play your political games somewhere else. *Just read some other reviews...good Lord, does Lowe's do anything right? "Pathetic, greedy, poor employer, shoddy crap, shoddy service" to quote a few. How are these yo yo's in business? F em. | |
| Ken Stewart | 12/12/11 |
| I fully support your decision to pull advertising from the American Muslin reality show. It takes a lot of courage to be right when it is not politically correct. Lowe's is my favorite home improvement store and even though it is not the closest to my home, I will only be shopping there in the future. Ken Stewart | |
| Bill Craig | 12/12/11 |
| As an Evangelical Christian I will say my piece about the program pertaining to the Muslim community. First, a Christian is not to hate anybody and I do not know one who does. However, we do get upset whenever a company promotes something that is not right. I think it is fine to show Muslims culture/law if it is done correctly. Most Muslims just want to live their lives in peace like the rest of us. BUT, there is a religion involved whose background, history, and religious writings do not promote peace and 'get along with everybody' EX: Middle East and different groups within IRAQ and IRAN. Religious freedom is not tolerated in most Muslim dominated countries. Christians cannot openly worship in Saudia Arabia, Iran, or most Muslim dominated countries,,there may be a few. Read the news about what happens to Christians in that part of the world. It is good to learn about other cultures and show TV shows about them. I would believe there were some very good people shown in the program. BUT, one must also include all the truth (good and bad)about those cultures that have a history of violence. The bad in Muslim culture/law must be exposed and not covered over. SO, Lowes did good to stop sponsoring a program that did not present all the truths that needed to be told. Lastly, I ask everyone to try and learn each other and become friends, thanks. | |
| Eric | 12/12/11 |
| Way to go for supporting a fringe hate group which represents the bottom feeders of American society. I can get just as good home repair materials from home depot or wal-mart and will take my business there, at least I know all people are welcome there. Unless you fire the people who made this retarded decision and make a public apology;I or my friends, family, and neighbors will never shop at Lowes again. | |
| Stan | 12/12/11 |
| Way to go .... You have to do what you think is right. Do you think you would have been as harshly criticized if Lowes would had pulled their ads from a christian show. Not likely, and everyone knows it! I will continue to support Lowes, as I always have. Freedom is a choice...and you are entitled to that choice, not everyone will like it, no matter what that choice is!! | |
| EZ Levens | 12/12/11 |
| Thank you for not supporting an obvious attempt to spread a false impression that Islam and American values can magically co-exist. Islam is a global theocracy with one goal. Global domination, which means America must submit to or die according to the quran.Personally I haven't shopped at Lowes much, but from now on I will shop there instead of The Home Depot. And as far as the racist claims.......isn't it funny that Muslims call Christians extreme racist for wanting to preserve our way of life but its not a problem for Muslims to saw off the heads of our solders on TV,kill their relatives for honor should they choose to leave Islam and now Muslim Cleric's are Warning that Cucumbers are Too Sexy for Women. So thank you Lowes for supporting the values of this nation as opposed to the values of the nation of Islam. | |
| John Campbell | 12/13/11 |
| I won't be shopping Lowe's any more. I don't watch TV at all, let alone that reality Muslim TV show, but I oppose racism and sheep-like behavior. Lowe's, you are pathetic, un-American, and stink. | |
| Karen Cox | 12/13/11 |
| Dear Lowes, I do hope you read all of these comments. I am a Christian who lives in Oklahoma. I consider myself a middle of the road person, and I am astounded you chickened out on your advertising of All American Muslim. Really? Muslims are a huge part of American society, and live just about everywhere in the United States. They are as law abiding and honorable as any other group in our wonderful United States. Our country was founded on freedom of religion and diversity. Yet, as a major corporation in our country you have pulled your advertising of this fascinating show that depicts a portion of our society. Well, let me tell you, had you done this to another segment of society, you would likely have been stoned. This group is being stereotyped and it is ridiculous. Just because a group that has a bit of clout complained. Well, there are other groups out there, and people as well that will complain about this ridiculous decision. Once you make a decision you should take a stand, and stick with it. Perhaps someone will cancel your advertising, since your organization is wishy washy and weak. I am going to the competition, after years at your store. ByeBye. | |
| Steve | 12/13/11 |
| While I have been in business for 38 years,,I have made a point to drive PAST your store due to the support of illegals by your company!! I have always driven the extra 6 miles to get to Menards!! However,That will now change !! THANK YOU for removing your adds supporting a tv show "PRAISING" those who would kill all americans, and destroy out country! The LIBERALISM and political correctness in this country are destroying our nation!! Your next step should be to remove the signs in spanish in your stores! THANK AGAIN!!!! | |
| Marilyn Duncan | 12/13/11 |
| I'm so disappointed in and embarrassed for your company. All-American Muslim is a show that's meant to foster understanding of people who are different, and the first time some bigoted little peckerwoods pop their ugly beaks up and start squawking you actually validate them. Those nasty little people are to Christianity what the 9/11 terrorists are to Islam: our worst face, twisted by hatred. Places like Lowes should be helping people build their American dream, not pulling the welcome mat out from under them. How did your Muslim employees feel about that, btw? | |
| Cyndi016 | 12/13/11 |
| I applaud you for pulling your ads from the reality show. A review below called it cowardice but I couldn't disagree more. What a brave act in today's "go along with society". I have always preferred Lowes but now will shop there exclusively. Thank you for standing up for values so important. For the ones that disagree, they are simply ignorant to the values and beliefs our country was based on. To these ignorant people,Please feel free to find another country that shares your beliefs and stop complaining about this one!In our wonderful country that is one of your rights. On another note, I cant believe some of the petty complaints people post on here. One of the most absurd is the "I'm a professional person and very intellangent" gentleman who applied for 3 different positions in 2 months and didn't get hired. ..."I didn't have no experience in that field'.."One week later I had anouther interview"..."I have a very clean background, I also go to college for Criminal Justice. That right there shows you that I got a clean record since I get Government Financial Aid and Loans to go to school."(Anybody who has ever received a student loan knows the only criteria for getting one is that you have never defaulted on one in the past) Sir, your letter speaks for itself. | |
| Daerlne Bach | 12/13/11 |
| I support pulling of the Ad. I love shopping at Lowe's. You have the right to have Ad's on any show you like. If you pull an Ad so be it. Why does it have to be about A so called religion. I don't see you or other companies putting Ad's for a Christian or Jewish show based show. Matter of fact those would not even be tolerated by the ashiest or Muslim and they would be all over any company that did have an Ad on them. So Best to stay neutral and not support any so called religious based show. Unless of course the owners of a said company are strongly of the same religion. | |
| An American Christian | 12/13/11 |
| I was thrilled to see Lowes pull their advertisement from All American Muslim. How very brave of you. I now will shop only at Lowes and will will do so with pride. For the woman with 500 apartments who will now only shop at Home Depot, I say great, please pay those over inflated prices so you have to raise your rent and people wont be able to afford your rates in today's economic hardship. Then you will go under and maybe move back to a country that shares your views. America IS a country based on religious freedom...Christian religion. Curious why you gave Lowes 5 stars.....just saying | |
| Roger | 12/13/11 |
| I spend over $600.00 every year on plants and hardware items. About half is spent at Lowes. If I am remoldeling the amount is much higher. I appreciate your pulling support for a muslim show. Every place in the world that has a large number of muslims has confusion, misery, murder of innocents and violence. I PROMISE THAT I WILL GO TO LOWES FIRST FROM NOW ON AND I WILL INCREASE MY SPENDING AT LOWES FROM 50% TO CLOSER TO 90% Your prices are always competitive and now YOU HAVE MADE A FAMILY STATEMENT please, don't give in to the muslims. | |
| MW | 12/13/11 |
| >>Easy there Jennifer Long: "You certainly live up to YOUR stereotype...addle brained Christian racist southerners." It is difficult to take someone's comment about stereotypes if they too stereotype. Be careful not to estrange those who would be on your side, no matter where they are from. I live in the South and I plan to write Lowes a letter stating my disapproval of their actions. Also, I will not shop there until they issue a public apology. | |
| A Disgrace to Democracy | 12/13/11 |
| I am disgusted with Lowes. I will never shop there again. The removal of their advertisement from All-American Muslim is an example of discrimination at its best. A company lacking core values, such as religious tolerance for others, will never get receive a dime from me! | |
| Nancy Branch | 12/13/11 |
| Thanks for standing strong and pulling your ad from the Muslim prograsmming. I don't care what your reason was, it is an American right to advertise whereever you please! You, however, made a wise and profitable decision. God Bless The USA! Regards, Nancy Branch | |
| DownriverDem | 12/13/11 |
| Lowes is totally out of it when it comes to what the USA is all about. To cave in to a repub Christian rightie group like they did is so divisive and disgusting. I am not Arab or Muslim, but I am sick and tired of repub Christians re-writing history claiming we are a Christian nation. WE ARE NOT! For Lowes to do what they did just shows how swayed by the sickies and hate mongers they are. I will not shop at Lowes anymore as long as they are going to align themselves with hateful repub Christians like that group in Florida. | |
| Bob | 12/13/11 |
| I have shopped at your stores for many many years now. I have spent hundreds of thousands of dollars to build homes, repair homes, and to enhance my living space. In all that time and all the $s spent I have never had a complaint with management, store personnel, or in any area I can think of. Thanks for the great service, and for providing a teriffic staff of people who are always so helpful. Also, thanks for pulling your ads from the American Muslim program. That was a very prudent decision. It will be very helpful in the long run. | |
| Patrick B. | 12/13/11 |
| I am a General Contractor and have used Lowe's for 20 years now. I was sorry to see the old lumberyard concept go, but they had to compete with Home D...., so I suppose they had no choice. I applaud them taking action and removing their ads from the "Americam Muslim" show. They did the right thing and as a Christian I stand up in agreement.It sickens me to read all these negative reviews from Muslims who are offended by this, they don't even know their own religion.Coming from someone who has studied the koran, the muslim religion is a violent and unforgiving doctrine that allows no one the freedoms that America was founded on.Yes, we have freedom of religion, just like we have freedom of speech. This should allow Lowe's to advertise when and where they please, without complaints from those who do not believe in the very Religion this great country was founded upon.They actually stand up for their beliefs, unlike Home D.... who promotes gay rights and terminates those who open show their Christian beliefs. I no longer shop at HD and Lowe's gets all my business. They are a local(NC) company and still are proud to fly the American flag. I challenge everyone to study the Muslim doctrine in it's entirety and then decide whether you feel that it is right to belong to a religion that says that there religion is the only acceptable one and if you do not comply then you are an infidel and should be put to death.Great job Lowe's for standing up for our home and country! | |
| Mrs Carmen T. Spiegel | 12/13/11 |
| Stick to your guns, Lowe's. That Islamic, communist, propaganda show is nothing more than that. Bravo Lowe's and stand tall. Lived among these hateful people, who are not tolerant of any other race, religion, etc. Lived in France for 8 years, and they burned our flag and danced in the streets in France the day of and the day after 9/11. They sneered and grinned with hate at me and told me that my country is doomed. Do not let idiots like Russell Simmons and the Hollywood commies beat you down. God Bless America and freedom of business in the private sector. What ever they are selling on this show is nothing but window dressing. They came here to destroy this country from within. One is already in the White House. | |
| Don Crosswhite | 12/13/11 |
| I have a been a steady and loyal customer since 1995. as well as my eniter adult family. I am a former marine, at the age now of 76, and never have I experinced such bigorty and stupidness than from Lowe's for caving into a group of even a more hateful enity, givng an intelligent documentary on american citizens for christ sake! Until I read publicly or on the TV, my family and I will never, and that means never, cross the threshold into a Lowe's store again! Right down the road from our local is Home Depot, and for just a few blocks drive, it will give me great pleasure knowing that at least the one of the most hateful and bigotry inclined company in American will not ever see my hard earned momey again! | |
| richie A | 12/13/11 |
| I am proud American when I learned about your action toward the American Muslim which I have advised my builder for home construction we to return all the construction materials we have bought from you store and suspend further purchase which so far total about $36,000 I know this doesn't mean much to you but surely the Home Depot would love to have us buy it from them. | |
| Babs | 12/13/11 |
| I want to thank Lowes for daring to stand up to the unrelenting pressure of the Islamic supporters in our country. I've made it my business to read everything I could get my hands on about Islam since 911. Anyone who puts out any effort at all to find out can see this is not a religion but a political way of life which is inconsistent with American values. A blogger on Free Republic put it perfectly. “A group of people hate your way of life. Their core beliefs revolve around cheating you, lying to you, and even killing you if you don't agree with them. They voluntarily come into your country and demand that you alter your system to accommodate them. They spew the most vile hate speech imaginable. And you are the bigot?” It is becoming dangerous in our country to use our First Amendment right to say or question anything about Islam. The attacks on Lowes is proof of that. | |
| Diane and Peter Voigt | 12/13/11 |
| We will never shop at Lowe's again. For you to fold and withdraw your advertising for American Muslim is cowardly and disgusting. To submit to the demands of a small, fundamentalist group who would paint all Muslims with the same brush is stupid. Fundamentalist Christians are no better than Fundamentalist Muslims since both are totally driven by hate and bigotry. We have both Home Depot and Lowe's in our area and have given preference to Lowe's in the past. Not any more. From now on, we will only shop at Home Depot. We've stopped shopping at Walmart and Target because we were offended by their corporate policies and now Lowe's has joined that list. Too bad. | |
| Lorraine Seaman | 12/13/11 |
| I am incredibly disappointed in your willingness to feed into the worst kind of religious discrimination and fear-mongering. You are certainly free to advertise, or not advertise, as you see fit. I am free to choose to shop at Home Depot. | |
| Leigh Shafer | 12/13/11 |
| Kudos to Lowe's CEO and the rest of the executive board for pulling advertising from "The American Muslim" show - a show designed to promote Islam as being peaceful, when in fact Islam and the Koran both preach that the "unbelievers" must be killed, terrorism is promoted, women are treated as less than second class citizens and in many cases killed to "avenge" sharia law. My home improvement dollars will be spent at Lowe's - | |
| guest | 12/13/11 |
| I have read these complaints and am not sure these are not untrue coments made by PRO Muslim/shows that are trying to flood your mail with complaints. Those of us that appreciate being able to advertise where you want is priceless. I remember when a congressman brought "Goldline" to testify that they were not falsley advertising. The media and democrates boycotted Goldline. Eventually they all looked like fools and Goldline made a lot of money because of it. Hang in there Lowes. | |
| SJV | 12/13/11 |
| I have been traveling past your two largest competitors to shop at your store. I have to travel over 50 miles to buy what I need for my house and also items for our summer vacation location and I'm happy to do so. The folks on the floor are always very helpful and I enjoy the experience there. I also want to congratulate you removing your ads for the current show running on the TLC network, American Muslim. I tried to watch the first broadcast and after a few minutes I had to turn it off. I will not watch a 30 minute commercial and then listen that we are being unfair to that group of people. If your not happy here or you feel like we are picking on you please feel free to go back to your own country and work on changing that homeland. Please don't tell me what I need to do to make you happy! I also plan on contacting TLC and offer my views there. Being a free country that many have died for, I have the option to turn off the channel. | |
| Winston Winebrenner | 12/13/11 |
| I own several buildings and most of my maintenance and repair dollars go to Lowe's, not anymore. Secret corporate political contributions put me on the edge, but now that Lowe's has shown themselves to be bigots, I will be shopping somewhere else. Lowe's excuse about pulling ads from a TLC show because they do not want to be in the middle of a controversial issue is outright lying. Lowe's execs are bigots trying to find an excuse for something they wanted to do in the first place. Who changes their ad buys because a few customers hate Muslims? Would it not be better to just ignore the ignorant and let it blow over? I will not spend another dime at Lowe's. Hello Menards and Home Depot or better yet a locally owned hardware or lumber company. Lowe's represents the worst aspects of America society. | |
| phillip deem | 12/13/11 |
| Your withdrawl of support to ALL AMERICAN MUSLIM tells me you are racist in nature. As much I dislike the Koch bros interests in Home Depot I will shop there and not at Lowes. You will NOT get another penny from me. It is actions like yours that creates disharmony. The right wingers that started this are wrong and therefore LOWES is wrong for bowing to their racism. And finally, some good has come from this, All American Family has sold ALL of it's advertising to Russel Simmons. Apparently LOWES is redundant. Apologies will not be sufficient. Apologies will not hide your racism. | |
| Bonnie Bartley | 12/13/11 |
| Lowes, please know the rude comments made about your store and pulling your ads from the muslim show are TROLLS who are disgruntled because you had the fortitude to stand up for what is right in this country! You are a GREAT STORE and have GREAT EMPLOYEES! I couldn't ask for better SERVICE! Just know that the vast majority of Americans applauds you for what you did when you pulled your ads from that show! We stand behind you and your bottom line will show that in the end! Just wait and see. THANK YOU for being the AMERICAN company you are! You will always have my utmost respect and all of my business (and many millions more)!! Always have, always will. God bless you!!! | |
| Thomas ohlgren | 12/13/11 |
| Wow, I used to be a loyal Lowe's customer until they dropped their support of "American Muslim." I suggest that others boycott them as well until they apologize and reverse this bigoted decision. | |
| | 12/13/11 |
| To think that a corporation as big as yours would cave in to a bigoted, fear-baiting, hate-mongering group such as the Florida Family Association leaves me no other choice than to boycott your business. Furthermore, I will encourage my friends and family to do the same. | |
| Michael Bem | 12/13/11 |
| Lowe's, get some backbone. I'm very disappointed that you backed out of sponsorship of the Muslim reality TV show: that you bowed to right wing nutcase so called Christian. These people are christian innate only. Until I see a change in your behavior I will shop at local hardware or Home Depot. Think about it folks. | |
| Mark A. Kimball | 12/13/11 |
| Did you read that Mia Farrow and Russell Simmons called for a boycott of Lowes for not supporting the "American Muslim" Show? I have an idea, let’s deport Mia Farrow and Russell Simmons to a Muslim country. I am sure Mia would love her new Burqa and being stoned to death for sleeping with Woody Allen. And, Russell Simmons is going to love being forced to pray in the streets several times a day or be put to death as in infidel. Well since we are a Christian Nation (Sorry Barack), lets do things our way. Lets just forgive Mia, Russell and all the Muslims that want to kill us, restrict the building of Christian Churches by order of death or even reading the Bible; buy everything you can from Lowes and encourage Lowes and the rest of our chosen vendors to support Christianity, America and American Made Products When Muslims openly refute Killing Christians, openly support universal respect of Christians, work to arrest Muslim Terrorist and mutually agree to the building of Churches and Mosques in every nation, then and only then will I encourage the support of any Muslim Mosque. Mark Kimball | |
| | 12/13/11 |
| THANK YOU for pulling advertising for the muslim propaganda ~ It made the difference between our entire family continuing to shop at Lowe's and never stepping foot in one of the stores again. You have NO need to apologize to p/c fools, you did the RIGHT thing! | |
| Lydia | 12/13/11 |
| I love Lowe's -- and a BIG THANK YOU for your latest decision to pull the ads from the muslim show. Unless & UNTIL "mainstream" muslims DENOUNCE terrorism & THOSE WHO USE IT, until they RENOUNCE SHARIA & ALL THE UGLINESS IT ENTAILS -- I will continue to speak out against this political IDEOLOGY masquerading as "religion"! As a STAUNCH supporter of HUMAN RIGHTS, WOMEN's RIGHTS, GAY RIGHTS, and ANIMAL RIGHTS -- all of which are SEVERELY ABUSED UNDER ISLAM -- I cannot support the ISLAMIZATION of the West! Thank you LOWE'S for DEFENDING OUR FREEDOMS! THE POWER OF PRIDE! GO USA! | |
| Don Mueller | 12/13/11 |
| I have shopped at lowes for many years but from now on Home Depot will get my business. Why, because I think it was totally wrong that you backed off advertising for the show Muslims in America. This United States was build on freedom, freedom to say what we want, freedom to practice the religion we have faith in. We may not agree with how people express their faith but as an American citizen we have to respect that. I think you will see a backlash from this decision, to let a few right wing fanatics influence your decision is not true american. So sorry but it is no longer the blue box for me it will be the orange one. Don M | |
| Kristin Klamm-Doneen | 12/13/11 |
| I am sickened that Lowes has succomed to pressure by bigots to remove their ads from television space during the All American Muslims show. I teach World Religions at a local college, and I hold a M.A. in Comparative Religion. I can tell you that this type of behavior is so antagonistic and cruel to the majority of wonderful Muslims in our country. I'm ashamed of your behavior, Lowes, and I will not shop from you until you not only put the ads back on but you also issue a clear apology to this community. We'll continue to just wash the dishes by hand for now. | |
| I'll be doing more shopping at Lowe's | 12/13/11 |
| THANK YOU for pulling your ads from the ridiculous "All-American Muslim" show. The poor ratings this show gets more than justifies the decision, since it has lost virtually all the share of viewers it had on the first show and does not even make the top 100 shows of the night! If this family, starring a woman who organizes a fund raising event for a terrorist front group that our Federal Government recognizes as being a terrorist front group, is "All-American" then we should start to worry. I don't think the family portrayed is typical, though, and a lot of my Muslim friends don't either. They don't like the show. I think that your company shows it is well run to not waste ad money on a show nobody cared to watch. Also, I think it's really wrong that Lowe's is singled out when a long list of sponsors did the same. Good for you, I will be sure to shop at Lowe's whenever I need to. | |
| Elizabeth | 12/13/11 |
| I am writing to commend you for pulling your advertising from American Muslim. This is still a free country and you have a right to make decissions that are in the best interest for your company and its reputation. My Family, Friends and myself will shop at Lowes and tell everyone we know of your courageous decision. That show is being put on to deceive the American public into thinking that their ways are compatable with ours. That they are just like us. They are not. The Karan is in complete opposition to our constitution and They would eventually like to replace it with Sheria Law. They are already trying to through our court system. The Muslim community is pouring millions of dollars into desensitizing the American public so they can accomplish their ajenda. | |
| Diane | 12/13/11 |
| Thank you Lowe's for pulling your ads from the phoney, false and lying All American Muslim program. One of the Mulimette stars of the show hold fund raisers for those who are vowed to destroy Christians, Jews and the United States. Their geo-political philosophy that they pretend is a religion should be banned in the United Stats because of its violent intent and its goal to overthrow the United States. Muslims are an enemy of the United States, they should be treated as such. | |
| Kay Farmer | 12/13/11 |
| Thank whoever is responsible for pulling your advertisements for "All American Muslim". I think alot of us have had the Muslim "card" shoved in our face for too long now! This is a very different world we live in now and I believe more caution should be used before backing certain things. I am sure that if people knew all that was going on in the background, they would be very afraid! I will continue to patronize Lowe's and will tell anyone who I know of what I have just written. May Lowe's pass through this dark time and come out victorious! | |
| E. W. | 12/13/11 |
| I have been shopping at Lowes for over 20 years. I am a Christian. I have Muslim friends who are certainly not terrorists and who follow the precepts of the Muslim religion as I follow the precepts of the Christian religion guiding us both to live loving and peaceful lives. As a corporation Lowes may choose to place their advertising dollars where they will. In turn I will choose where to place my home improvement dollars...and Lowes has helped me to narrow that choice. I will not be buying from Lowes and I invite others to quietly withdraw their financial support. | |
| SS | 12/14/11 |
| Dear Lowes, I want to thank you for pulling your ad from TLC due to American mUSLIM. I was born in a mUSLIM country and so were my ancestors. As a Christian, we were and still are being killed and called filthy Christian's. You should see how they treat you in their countries and do not give you any rights. The Christian's, Jews and all other religions that were born in their countries know them very well and they can try to fool other American's but they don't fool us. Thank you for not supporting their agenda to put give more money to Hesbollah's to so in return to kill us. Again, thank you for not being "politically correct". May God bless you and I among everyone I know WILL support you. | |
| Shirley McNeal | 12/14/11 |
| There is a lovely Lowes store here in Henderson, NV that will never get my hard earned money again. While most of Americans are interested in learning about other religions and people, you let a redneck group in Florida tell you what shows to sponsor. Who is running your organization???? At a meeting at my community clubhouse we discussed the decision you've made by not sponsoring this show about Muslims and most of the people attending this meeting will no longer be shopping at Lowes. I am an Episcopalian and am ashamed that in 2011 such ignorant decisions are still being made about one's religion. Go in to any hospital in America and you will see how many Muslim doctors and nurses are on staff, just raising their families in a peaceful way the rest of us are. Speaking of doctors, I wonder how many corporations will fail to sponsor Dr. Oz's show...or is he the token Muslim??? Am actually surprised about your ignorant/dumb decision and we have a lovely Home Depot here in Henderson, NV where my husband and I will shop from now on. | |
| Jim Roberts | 12/14/11 |
| STAND YOUR GROUND LOWES! DO NOT BE BULLIED BY SPECIAL INTEREST GROUPS. THIS IS AMERICA, NOT IRAQ OR AFGANISTAN OR ANY WHERE ELSE. YOU HAVE A RIGHT TO DO AS YOU FEEL THAT IS GOOD FOR YOUR COMPANY. ADVERTISE WHERE YOU WANT WHEN YOU WANT. IF THE MUSLIMS HATE YOU HAVING THIS FREEDOM THEN LET THEM GO TO ANOTHER COUNTRY AND SEE WHERE THEIR COMPLAINTS GET THEM, MANY AMERICANS DIED FOR YOUR RIGHTS AND THEY STILL ARE. GOD BLESS AMERICA | |
| Bill | 12/14/11 |
| Love shopping at Lowe's. Planning to pay off my credit card, cancel it, never step in the store again and do my best to get my friends and neighbors to do the same. Reason: because Lowe's pulled adds on the New American Muslim TLC tv show. I don't have any love for Muslims and probably will never watch the show but programing like this is needed to help with the increasing racisim in my country. This country was founded largely due to religous persicution. For what its worth. I'm a 53 yr old white male who is retired from the US military and now builds houses. Bye bye racists. | |
| Jef Derry | 12/14/11 |
| I am not a Muslim, but I am an AMERICAN, as are the people in the show American Muslim. I have shopped at Lowes for all of my home improvement needs up until now. Let it be known that I will never step a foot into one of your stores and will lobby to everyone I know to NOT by so much as a stick of gum from this un-American corporation. I am investigating now, which tv shows Lowes sponsors and will be writing these networks to tell them that I will not be watching their network until Lowes is no longer a sponsor.. You did this to yourselves and you deserve every single bit of it. You should be ashamed of yourself.. | |
| D Kharsi | 12/14/11 |
| Shame on you Lowe's for pulling advertising due to the beliefs of religious extremists. Muslims in this country tend to be very successful people. They work hard, follow the law and contribute to society. I know plenty of Muslim business owners who will no longer use your stores. I will no longer shop there and will encouraged everyone I know to go elsewhere. This country was founded by people trying to escape religious persecution. Not all Muslims are terrorists, there are extremists in every religion. All of the muslims that I know are very peaceful and live clean lives. Choosing to pull advertising reinforces the misconception that all Muslims are terrible people. Tell that to our 7 year old little girl. | |
| Eric Derhammer | 12/14/11 |
| Thank You Lowes for taking a stand and pulling your backing of the All American Muslem show. Anyone who thinks that it was a cowardly act clearly doesn't understand the meaning of the word. We now live in a country where an individual, group, or corporation that takes a stand for their personal beliefs is berated and called a coward by those who despise the American traditional values that us great. I will continue to shop at Lowes in support of their commitment to their values. Merry Christmas & God Bless ! | |
| george byrne | 12/14/11 |
| i have been a lowes customer for the past 20 years, having regularly visited the store and purchased its products on a weekly basis.However, after the co's recent gutless display of cowardness and pandering to a small group of so-called religious,hate mongers and bigots disguised as Christians, I will never set foot in a lowes store again and I will encourge others to do the same.How narrow minded and hateful can these people be! It make you wander what values they're teaching their childen i.e. hate and avoid anyone who looks different from you!Sounds a lot like the KKK who also cite the Bible as the sourse of their fanatical rantings or the "religious" group who demonstrates at military funerals.What is wrong with the so-called leaders at lowes?I hope you are proud of your support of bigotry.Christians indeed!!!! | |
| Peggy Levison | 12/14/11 |
| Due to your recent cancellation of your advertising for the wonderful and enlightening and educational t.v. program All-American Muslim, I am canceling my support for your store. I will never shop at Lowe's again. You caved to the pressure of ignorant bigots, so let them shop there. The rest of us, True Christians, Jews, Muslims and Atheists will go elsewhere. Then you will see who is the real threat to democracy and capitalism! Peggy Levison | |
| Judith Andreica | 12/14/11 |
| I have always appreciated the high quality products and service at the Lowes in Albuqurque. However, I am very upset that you withdrew your ad from the Muslim show and gave in to intolerance. Apparently you have cast your vote with the "All Muslims are fanatics" crowd. I regret you lack the courage and integrity to stand for educating oneself about different religious groups. I am boycotting Lowes. | |
| | 12/14/11 |
| Lowe's you should stand for the Right and not bow to the wrong. This will destroy our democratic country. Please rethink your strategy, as I have never seen anyone who stands for rightness fall down in a long term. | |
| smtoth | 12/14/11 |
| Now that you've pulled your advertising from American Muslim what's next;strip searches,racial profiling,proof of citizenship? Did I leave something out? How about separate water fountains and restroom facilities? It's a shame you pander to the lowest denominator in our society. I used to prefer Lowes over Home Depot but no more. | |
| Todd W | 12/14/11 |
| Shame on you! Giving in to a bunch of bigoted "christian" idiots! I have found that Fundamentalists Christians are far more dangerous to this country than Muslims ever will be...Timothy McVey-Oklahoma City Bomber, enough said!! Home Depot will be glad to assist me with my needs! | |
| Concerned Proud to be American Citizen | 12/14/11 |
| Shame on you Lowes!! You have lost my business and along with any person that believes in freedom of religion. This beautiful country was built on the fact that anyone can live here peacefully no matter what their religious beliefs are. Your ignorance has given power to the radicals that hate this great nation and what it stands for. Are you that weak that you think a harmless show that depicts normal Americans living normal lives is going to harm us? What you are doing is unconstitutional because you are fearful. The saying ignorance breeds fear is true in your case. Your decision makers should be kicked out of this free land. SHAME ON YOU!!!!! | |
| Robert Davis | 12/14/11 |
| I will only shop at Lowes from now on for my home improvement needs. I totally back Lowe's right to spend their advertisement dollars wherever they choose. The real bigots out there are the ones who are offended and mad that Lowes is exercising their American rights. Hey, it's a free country we live in, at least for now. If you don't like something they have done, don't buy from them its that simple. But we know that if this is the reason you choose not to buy from them, your the bigot not them! | |
| Ron Martinez | 12/14/11 |
| Thank you Lowes for pulling your adds from the American Muslim TV show. We are sick and tired of being force fed all this muslim crap especially from our president. The show is meant to de-sensitize America regarding radical Islam. Stick to your guns. You will not catch me or any of my family near a Home Depot. | |
| Kate Larsen | 12/14/11 |
| Although I do not watch "reality" shows, nor am I Muslim, your withdrawal of sponsorship of American Muslim Experience is shockingly bigoted. We have shopped at the Ventura CA Lowes since it was built, but will be taking our business elsewhere unless you rectify this wrong. America has long accepted people of different races, religions, and cultures. When you imply some Americans do not deserve these rights, you are pandering to a scary small percentage who would hoist their beliefs on all of us. Please rethink this reactionary, partisan decision. | |
| H.A. | 12/14/11 |
| I actually support Lowe's for pulling their advertising from "All American Muslim". Lowe’s Home Improvement made a lawful business decision to end its advertising on TLC’s TV show, “All-American Muslim.” The available evidence is that Lowe’s did so because the show’s ratings had tanked so badly it hardly had any viewers. It’s not uncommon for businesses to stop advertising on shows with low ratings. There there is no reason to be upset over this!!!! | |
| Robert Morrow | 12/14/11 |
| Re: American Muslim Experience Several years ago I was in Munich. The conversation around concetration camps revolved around how did the Germans allow this to happen. Lowe's action in the case of "American Muslim Experience" is exactly how it happened. The willingness to barter the safety/dignity of minorities to maintain peace with zealots. | |
| John Bows | 12/14/11 |
| I'm a white Catholic in Southern California, and I have to say you've fatally disappointed me! Nice job for pulling your advertising from American Muslim, not because the show is boring or not doing well, but because of pressure from a right-wing "Christian" hate posse (with zero political influence) that's trying to spread Islamaphobia and create a new target for scapegoating in the United States. I have always shopped at Lowe's Hardware. I will now be exclusively shopping at Home Depot, as will many of my friends. No referrals to you, no suggestions, and only bad reports will I field about your company. Hopefully, you experience really poor sales because of it. I'd like to think that if I can convince anyone not shop there for even one purchase then I've done the right thing. | |
| SFC Dan | 12/14/11 |
| As a 3 tour combat Vet with Special Operations,in Afghanistan and Iraq. I know first hand how the Muslim community feels about any Person from the United States, any "Christian" basically any non-Muslim is an Infidel and therefore worthy only of execution. Do Americans just not understand why there are no American or coalition forces prisoners of war.. All persons taken alive in those countries are tortured and then summarily executed!!! I wholeheartedly support the Lowes company for choosing not to endorse propaganda which only serves to promote a religion whose entire goal is to destroy our American based way of life. I will continue to support and patronize my local Lowes home improvement store.May God have mercy on this country. | |
| Charles Nielsen | 12/14/11 |
| I shopped at Home Dept and sometimes Lowes. I will now only shop at your store for your bravery. I want to say bravo for taking a stand. Islam is only peaceful when in the minority but if they became the majority watch out all that are not Muslims. Time after time they will say one thing and mean another. After 9-11 I read the Quran and thought to myself, no wonder they attacked us. People need to wake up because whether anyone really wants to realize this or not Islam is at war with the West. Look what the mid east countries teach about America...they teach there kids to hate Americans. So I will do all my shopping at Lowes. | |
| Claire Rodman | 12/14/11 |
| Dear Ms. Carol Ahearn, VP at Lowes, As a customer of Lowe's who just recently had a vanity renovation done with Lowe's products and services, I am writing to let you know that I am extremely disappointed that Lowe's has taken a 'political' stance in regards to a TLC program called "All American Muslim." We have done a few home projects with Lowe's, which I have always thought of as an All-American type store, meaning one that does not discriminate or promote a particular belief or politics - a store that is neutral but all-encompassing in it's support of ALL Americans. I actually watched the TV show "All American Muslim" and it's a very well done show that features a particular area in one of our states where there is a large population of Muslims residing. Have you actually watched "All American Muslim?" They work, pay taxes, go to school, have marital and family issues just like any other group in America does. The show is done to educate us that not all Muslims are fanatics or religious-extremists, just as not all Germans are like Hitler. It is very unfortunate that Lowe's has made such a public stance in this regard. We have many more home project needs in our future, and while I have enjoyed a business relationship with Lowe's in the past, this kind of stance will definitely cause me to shop elsewhere. I saw a clip on TV where you actually said, and I quote: "...our decision was not political, it was not social in any way. We just knew that it was a controversial program and we wanted to reach consumers, and a controversial program is not a great place to do that." Have you at all considered that TLC has many other shows which can be labeled as 'controversial' such as "Toddlers and Tiaras," "Sister Wives," and "Virgin Diaries." I think that discriminating against "All American Muslims" (or Muslims in general) is not a great way to "reach consumers," especially since I am a consumer and my belief is that businesses who discriminate, in any way towards anyone for any reason, do not deserve my business. By the way I'm not a Muslim, I am not a Polygamist and I do not have a toddler in beauty competitions….I am merely a consumer who thinks Lowe's is absolutely wrong in this particular matter. | |
| edward l miller | 12/14/11 |
| I stand behind loews fully and their decision to pull advertising from all american muslim. Its a private company and they can do what they want. You rock lowe's The show does not tell the truth about their life as muslims. | |
| Boghosian Bros. Remodeling Company | 12/14/11 |
| As a contracting company who has been dealing with Lowe's for quite a few years - we just wanted to let everyone at Lowe's know we wholeheartedly support your decision to pull your advertising from The American Muslim TV series. | |
| Patricia | 12/14/11 |
| After reading all of the complaints and comments I just have to remind all of you that you have the freedom to spend your money anywhere you want to. You may have valid complaints and Lowe's should address them, however..........consider what you would say if you were told that Lowe's is the only place you could shop? Did you all know that Muslim's are calling Lowe' decision to pull their advertisements from a Muslim reality show a crime and there are politicians threatening a lawsuit! In the United States of America this is outrageous conduct contrary to the Constitutional rights of all of us. I support Lowe's 100% with exercising their right to spend their advertising dollars wherever they choose. Everyone should be glad that a large corp had the courage to stand up against this attack against our freedoms. | |
| Diane Donato | 12/14/11 |
| I have always purchased my appliances at Lowes as well as home supplies. I am really disgusted at the goofy political move to remove your ad from a TV show about American Muslims. I am not a Muslim, but I do believe in religious freedom. If you pulled an ad from a Jewish TV show you would be vilified. But somehow it is okay to treat Muslims badly. Shame on you. Christians do not own this country - and I am one. I love the diversity of America! You made a big boo boo on this one Lowes. I will miss your store but am boycotting it for the sake of justice. | |
| Robert M Edwards | 12/14/11 |
| I have a commercial account at Lowe's and appreciate the strong family values that they espouse. From your stand on homosexuality to pulling your add from the muslim program, I appreciate what you are doing and will continue to buy from your company. | |
| Rita Rosenthal | 12/14/11 |
| I am disappointed in Lowe's decision to pull their ads from the All American Muslim show. I was a loyal customer and now I will no longer shop at Lowe's. Isn't America the place that fought for religious freedom? Well I still believe in that and can't support any company that doesn't stand for the values of our country. Home Depot here I come!!! | |
| eddie jackson | 12/14/11 |
| i am a business man an i must say ive never seen so many people that you just cant please. no matter what you do that will never change.please stand firm the american people are behind you 100% AS ALWAYS STILL A LOWES CUSTOMER | |
| Rich h | 12/14/11 |
| Your decision to pull advertising from the TLC show is ignorant and so appalling, shocking and overall dumb that I will no longer buy from your store and I will be sure to tell everyone I know to do the same. We live in America where we are free and we were found on the principle of respect for religious freedom and to throw your hat In the ring of religious intolerance is so ignorant and so pollutant to your corporate image I am shocked that it's worth the effort it took to pull an ad? Is the Florida family association of bullshit worth losing customers???!!! You really take them seriously? An organization that believes if you are Muslim you are an extremist? It's so shockingly stupid and anti-American that I wish I could do more to promote this poor and childish decision. Btw I'm a small business owner/contractor who always thought highly of your stores. I no longer do. Richard. | |
| ModRog | 12/14/11 |
| Your decision to pull your advertising from the American Muslim show based on fear of retribution from a tiny, insignificant and radical group is the ultimate in cowardice and stupidity. Whoever made that decision should be fired. What an absolutely ridiculous move. | |
| Prior Customer | 12/14/11 |
| 28,000+ complaints on Lowes Facebook page and what does lowly CEO Will Johnson do? Instead of addressing the concerns of the American public, he DELETES their comments! LOWES caving to rightwing hatred groups and agreeing to pull their ads is absolutely disgusting. Do you even know how many customers you've lost? DO YOU EVEN CARE ???????? | |
| wendy paton beaupre | 12/14/11 |
| up to now Lowe's has been my favorite store. your taking ads off the Muslim show is despicable. you have reduced the company to hitler-like ethnic/religious bigotry. i wonder how my doctor (Muslim from Iran)will feel about this?? even George W. Bush warned us NOT to take this kind of stance. i will NOT shop at Lowe's until you put your ads back on there AND apology to the Muslim community in America. this is pure HATE, de-humanizing a group of people. and no i am not Muslim, i am just another American who is sticking up for ALL of our people. you are painted them all with one brush, just as racists did with blacks, as Hitler did with Jews. i am totally disgusted!!!!!!!!!!!!!!!!!!!! | |
| Yacov | 12/14/11 |
| The decision to pull sponsorship from the TLC show "All American Muslim" is a disgrace. I will never shop at Lowe's again. Think about how illogical the argument against the show really is; it's like they're saying "My preconceived notion that all Muslims are terrorists is not perpetuated by this show, so I don't support it." | |
| Elliott Fine | 12/13/11 |
| To whom it may concern, I have shopped at our local Lowes here in Bellingham, WA for several years and, for the most part, have found them to be helpful all the way around. It's not that things haven't gone wrong, but those things that did were always promptly taken care of. I now wish to applaud Lowes for their decision to rescind all of their advertising from the "All American Moslem" show. This shows that they understand that one of the basic tenants of islam (which means "submit" and not peace), is to, by whatever means neccessary, make the world submit to islam. Until the world is within Dar-al-islam (the house of islam), moslems are in a continuous state of Dar-al-Harb (house of war). There is no "moderate" version of islam. The word as written by mohammed in the koran is "inviolate", and the punishment for apostasy is, quite simply, death. The koran also states that if any two items within the koran, its hadiths or suras should contradict another item, the item deemed to have come later in the timeline shall supercede the item it comes in conflict with. Since mohammed started out peacefully, but then turned into a bloody murderer, thief, rapist and pedophile ("married" his last wife, Aisha, when she was 10 and he was near 70) later on, all the peaceful things he wrote in the beginning of the koran, are abrogated by the later, violent verses (here comes a fatwah on my head). Go ahead, read some of the koran, the hadiths and the surahs for yourselves. Read up on what Sharia law actually is..... did you know that Hitler stole the Yellow Jewish Star of David he forced the Jews to wear from centuries old sharia law? Look up the Laws of Dhimmitude. To have a TV show that attempts to portray this cult and its followers as just "plain old normal folks", is not only false and misleading, it is dangerous and threatens all of us. I will continue to patronize Lowes, and will encourage others to do so as well. Until islam has a reformation like Christianity did, it is our duty to expose islam for the evil cult that it currently is, and to teach of the threat it holds for all who fall under the "infidel" banner. | |
| Elliott Doland | 12/14/11 |
| I have been shopping at Lowes for over 20 years. My wife, when we first married, refused to shop in your stores saying you were "sexists" and "treated women horribly". I finally talked her into going to your store instead of Home Depot. That's about to change again. I am hereby boycotting your stores. Pulling your advertising from a TV show about Muslims was childish and ignorant. I guess I should have expected that from a bunch of southern hillbillies. Goodbye, Lowes. Hello, Home Depot. I will be sure to tell my neighbors about my decision and encourage them to do the same. | |
| 3rd Gen American | 12/14/11 |
| Hi, I'm a multi-rental property owner in Maryland. Over the past 10 plus years, my family has spent (based on our business receipts) well over 75 K at Lowes. Guess what? That 75 plus K (between 5 to 10 K per year) is going elsewhere. Apparently, my money is just A OK with Lowes...but my RELIGION (and hardworking people very similar to myself...myself who has spent quite a bit of money at your store, I might add) is somehow controversial. Screw you. You're getting no more of my hard earned cash. And I want my money back...if WHO I AM is too controversial for you to advertise to, then obviously, you don't need my money. I want it back. ALL OF IT, pronto. OH, and...yeah, I'm never spending another drop of money in Lowes again, ever. | |
| Kevin and Lori | 12/9/11 |
| Lowes I hate you SO MUCH!!!!!!!!!!!!!! I THINK YOU ARE THE WORST STORE EVER!!!!!!!!!!!! I HOPE YOU GUYS FAIL SO BAD. I AM TELLING ALL MY FRIENDS AND FAMILY NOT TO SHOP AT YOUR STORE BECAUSE YOU ALL HAVE HORRIBLE CUSTOMER SERVICE AND DISGUST ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! NO ONE SHOP AT LOWES!!!! BOYCOTT LOWES FOR THEIR LACK OF EVERYTHING AND THEIR EXISTENCE IN THIS WORLD!!!!!!!!!!!!!! WORST STORE EVER. | |
| El Chaners | 12/11/11 |
| I am unhappy that Lowe's pulled their advertising from all American Muslim. I probably won't watch the show but I consider this cowardice to the nth degree. All that baloney about boycotts- I bet it will hurt just as much when the Muslims and those that appreciate religious freedom and that this country allows all of us to live the life we want here as long as we don't hurt others. Shame on you! I used to like you better that HD but I think I will buy my stuff there now | |
| Jennifer Long | 12/11/11 |
| Hey. I am a Muslim American who used to shop at your store. Apparently some Christian Extremists can tell you that I am unacceptable. Good to know. Me and my 500 apartments that I buy for will gladly go to home depot. Thanks for letting me know that you find me and my family all so scary for you "REAL Americans". You certainly live up to YOUR stereotype...addle brained Christian racist southerners. | |
| Dawn Sealy-Leonard | 12/11/11 |
| I too must object to the "override" policy for military patrons that Lowes has adopted. The continuous calls for someone to perform the override function is ridiculous. Lowes makes it such a problem in line for you that you just want to say "forget about it"...Well, I want my 10% discount. Don't offer it if you don't want to give it. When the objection is raised, you just get the shrugged shoulders, or someone who wants to argue about the company policy. The great thing is that we have choices. There is a Home Depot right across the street, and we don't have that problem there. They appreciate their military customers. We will be shopping there from now on. Enough is enough. | |
| J T | 12/11/11 |
| The action to cancel the "American Muslin Experience" is cowardly. We lived in ignorance before 911 and we continue to do so. What is the mater? Are w so narrow minded that we can't learn about their viewpoint? Besides, it is about the "All American Muslin". I will never shop at Lowes again as they suppress anything that is within the Neo-Con Christian position. Shame on you! | |
| Morice Mumby | 12/9/11 |
| I strongly object to your "override" policy to require a supervisor to validate military ID's. I have shopped at Lowes 4 times since this policy was activated. I feel it is inflamatory, abusive and discriminatory. Each time I was required to wait a minimum of five to ten minites for a supervisor to appear to approve my purchase. This happened all four times in your nursery section. The worst episode, The cashier had to make ten calls to find a supervisor with three customers standing behind me. I was imbearised and they were unjhappy for the wait. Please stop discriminating against the military and recind this policy immediately | |
| Joanne Rodemer | 12/5/11 |
| Last week I bought 2 sets of net lights for my bushes outside. Less then 1 wk later ! net nolonger worked. I went to Lowes to exchange it. They no longer have them in their store or any others in my area and are notr getting another shipment.Why? It's the end of the season. Are you kidding? they should keep supplies until after Xmas so customers can excange anything that fails. Home Depot is the same . These companies say the stand behind any product they sell and will exchange it. Well how can they when they do not keep things in stock for a reasonable amount of time after the product is bought and being used. It has been a huge waste of my time. I still have to take down the other set and return that since I need 2. This is the last time I buy anything "seasonal" from Lowes unless the change their policy. | |
| Rencio Arias | 12/5/11 |
| I was extremley satisfied with the help I received @ The LOWES in Vallejo Ca. Since there is a Home Depot about a half mile from there, we decided to go there first, in order to purchase some plumbing supplies. After waiting for ANY sort of help after 20 mins. we left and and decided to give LOWES a shot. To our surprise, we were greeted kindly by one of their associates whom was named "Al" and, his sense of humor and plumbing knowledge, endeared us to him. He corrected us on some of our parts list and had us BOTH laughing at just about everything that was happening around us,(politics,sports,government)etc. He took the time to show us the different types of copper pipes and fittings, aswell as what the colored markings on the copper pipes meant. Where ever the found "Al", they should go back and hire MORE of them. I'm not trying to say that you'll find excellent service in ANY Retail service job. That would be ridiculous, BUT, If your ever out in Vallejo Ca, and you need or have any plumbing questions, ask for this GUY! I will not BS anyone reading this. See for yourselves! Thanks!!! | |
| Jammie | 12/6/11 |
| The Lowes president is a piece of junk! He is rude and never gets back to customers issues that are addressed to him. Lowes Home Improvement is under a new CEO now. The old one was kind and cared about the reputation of the business but, has retired. Now sad to say, the employees are having to work for a sleeze bag that only cares about pointing his finger beind a wooden desk and eating donuts all day. | |
| Francine M. Graves | 12/3/11 |
| My kitchen, bathroom and basement was completed using Lowe's product. They have just lost a good customer. Long story short, I had a problem with a Whirlpool range that I purchased from Lowes. After 3 different repair companys, 7 ordered parts and 8 visits,I wrote the president of Lowes and Whirlpool. Never heard from the president of Lowes, but I did get a response from the executive office of Whirlpool. Guess is who no longer a Lowes. Oven on the range stop working in 14 August, I finally got a new stove November 11, 2011. I went on my Facebook page and urged folks not to shop Lowes. | |
| Are you kidding me??????? | 12/2/11 |
| I am a loyal Lowes customer and asked to speak with the District manager in the Corpus Christi area. Her name is Maribel. It was a real surprise to me on how unprofessional and bad her english is. Seriously Lowes, come on promote someone with better speaking skills. I could hardly understand her. I ended up speaking to another manager later and got helped way better. | |
| Patti Hermey | 11/30/11 |
| We were victims of Hurricane Irene and among the many things we lost were our washing machine and dryer. We went to Lowes in early September and bought a new washer and dryer. Within 1 week, the washing machine began giving us problems. We called Lowes and they gave us a number for A&E to have it serviced. The tech came out and warned us not to plug it in because it was a fire hazard as it contained exposed wiring within the washing machine. He then ordered more than 20 parts and said to call him when they were all in so he could fix it. It has been weeks and we have received around 14 parts so far. I called lowes back and asked that they replace the machine because in replacing 20-something parts it would now be a refurbished machine and not a new one which is what I paid for. They said I needed to call A&E for that decision to be made. I called A&E again and was told that they'd come back to my home on 12/14/11 to "have another look at it". To top it off, everytime I call I am treated like I'm being a pain in the ass! I just want to use what I bought. This is a coin operated machine so I am losing money because my tenants are now using a laundrymat and I am spending a fortune at the laundrymat as well as every Sunday morning! At this point, I dont want the new machine either, I just want my money back. The one that was damaged in the flood was bought at a mom and pop appliance store, I spent a little more on the machine but the quality of customer service was well worth it. I will NEVER shop at Lowes again.... not even to have a key made! | |
| very upset employee's spouse | 12/1/11 |
| My husband works for Lowe's he is a manager and he loves his job, he has giving several years to this company and has only taken one count them one sick day in several years. He is a dedicated worker always there on time never calls in and always on top of his respectability. He goes in on his days off to make sure his customers get help and or what he has promised them. We have really enjoyed his employment at his store, however this past few months we are really starting to feel like his hard work is for not. Corporate you want your employee's to do it all and much more you are now threatening there jobs because of a lack of (pse leads) really we can do everything talk to customers ask them try to talk them into this free help but when you are turned down that is it you can not beg and plead or hold a gun to there heads. You are going to lose a lot of good employees over something they have no control over. Weather you write them up and the potentially lose their jobs or they get scared because of the threat and start looking for new jobs and leave. I have to say that if my husband loses his job over this I hope you are ready for the type of hell that will be brought upon you. I hope you are ready to prove that a retail store is able to fire an employee due to not being able to make someone get something for free. And lets be real it is Christmas time do you really think People are interested in getting their homes remodeled no! They are more interested in buying gifts for friends and family co-workers etc. Back off your employees becasue sooner or later all you are going to end with is teenagers that don't want to work and you customer service is going to go in the crapper! | |
| JEB | 11/28/11 |
| I had a really frustrating situation with the store in Brooklyn, NY. After talking to about 5 different sales associates & getting more than 5 different stories I called HQs. HQs could not have been more accommodating. They called the store in question - got a SET delivery date, gave me an additional 10% off and called me back after the scheduled delivery date to make sure that everything that had gone as promised. This to a landlord with with a tenant in need of his refrigerator is worth it's weight i gold. | |
| Peter Kane | 11/28/11 |
| NO customer service at all!! very Poor! I can wait on the line for hours before anyone at "fax and pull" picks up. I will never recommend Lowe's to any of my international customers. Just terrible. | |
| Mario | 11/27/11 |
| We have several Lowes stores in the Oklahoma City and Edmond area. They dare you to ask for help. You push the little buttons located throughout the store and you can stand there for hours without a soul coming to help. Other employees will walk by, see you looking at them, then walk away if you try to approach them. Even worse, you can find a product that's marked for clearance, sale, or whatever and when you go to check out, it's always the wrong item. Never mind that it has stickers all over it or even a tag hanging off of it with the clearance price, it's always the wrong item and your fault for trying to buy it. Home Depot will at least honor their prices even though their service isn't much better. | |
| Missy | 11/22/11 |
| I went to lowe's back in March/2011 and purchased the Whirlpool duet front load washer and dryer set along with the extended warrenty. My washer went out and I called the 800 number. They sent a guy out and told me it would be fixed with in the week we had to order a part.. ok was fine with that... a few day's ago I got a call no part in our country (USA) we will have to have it shipped here.. now they might not beable to get it fixed till after Dec.1st. in the mean time I am going to the laundry mat and spending money I dont have cause I was layed off..I will be without a washer for 3 week's with a family of 4.. I called them back and asked if I could just have the washer replaced instead of shipping a part in.. and the store manager gave me greif.. and he called me HON... I will never ever purchase another major appliance from Lowe's in Hanover, Pa. And I will find out who the district manager is and let them know the service I recieved was very poor. I let the store manager I would never shop there again and he was showing no sympathy what's so ever and was rather rude about the whole thing. I told him that he could take my washing machine and shove it up his ass. | |
| Ray Kilgore | 11/21/11 |
| I just came from Lowe's in Tarentum, Pa. I was willing to spend around $1500.00 on big ticket tools. I have a real bad back, so lifting is a problem. I waited in front of the key making dept. I was standing there for 20 minutes, b4 2 employees came close to me and I used my hand signal to them for where's my help, She said I will get you some help, LOL, it never came, and they just walked away. They were more interested in earning $2.00 for a key than earning big bucks. After 10 more minutes of them jerking off and ignoring me, I just walked out. I bought 2 kitchens worth of cabinets, plumbing , electrical, tools and many more items from Lowe's. BUT that has come to an end. I will drive the extra 12 miles to go to Home Depot. Some policy you have there Lowe's, earn a little so they don't have to work hard. | |
| who cares | 11/20/11 |
| I HATE LOWES ,IT STINKS really bad since the now cater to illegal aliens and Mexicans in general.These SOBs are killing our construction jobs and LOWEST of the Lowes is helping them by putting up sings in Spanish so in order to kiss Mexican booty in hopes for more profit while killing the real Americans..I HATE YOU LOWES | |
| Tom Lawson | 11/17/11 |
| I really like shopping at Lowe's, it is a great store. Employee for the most part are great, until you ask for help loading. 16 bag of cement by myself, another 35 bags of mulch. Or maybe you when to get into the loading area to load your lumber, you find 4 pick-ups and 6 contractor's are standing around talking, drinking coffee,and won't move. The store manager is no were to be found. Managers need to be on the floor, walking around, solving problems, not sitting in the office. Maybe if this type of problem was taken care of Lowe's would not have to close 20 store. Don't get me wrong Home Depot is not any better. | |
| Patricia and Edward Miklowski | 11/17/11 |
| We would just like the Corporate Headquarters of Lowe's Home Improvement to know what a wonderful contracter Mike Bolin is. We have had the pleasure of having him install windows twice at our home and are thrilled at the quality of his workmanship. The front of our home looks outstanding!!!! Thanks to Lowe's for hiring such quality workmen. | |
| notahappycamper | 11/17/11 |
| JohnnyComeLately I too purchased the qualifying washer and dryer online. Which I didn't get a receipt only from my e-mail conformation. Got the washer and dryer delivered and sent in my rebate for the Samsung Galaxy Tablet. I too just got a letter stating I didn't have the right information. I sent what I had. I got a hold of the store that delivered it and they sent me some kind of receipt, that didn't even have my name on it. I sent that letter back to them and I looked on line and it said it was invalid. Johnnycomelately do you have the 888 number that I can call? I have looked and couldn't find the number. | |
| TAMMI WEATHERFORD | 11/18/11 |
| I AM CURRENTLY RATING SUMTER S.C. STORE POORLY BECAUSE I HAVE BEEN REQUESTING MY NAME CHANGE FROM JONES TO WEATHERFORD FOR OVER 2 YEARS AND I HAVE YET TO RECEIVE A NEW CARD IN MY MARRIED NAME. I HAVE PAID MY BILLS TO THIS COMPANY UNDER JONES WITH THE HELP OF MY HUSBAND DANIEL TODD WEATHERFORD AND WOULD APPRECIATE A 2ND CARD ISSUED TO HIM AT THE TIME THE NEW CARDS ARE SENT OUT. YOUR CORPORATION IN THIS MATTER IS GREATLY APPRECIATED. | |
| JohnnyComeLately | 11/15/11 |
| I purchased a Samsung washer and dryer from the Lowes in Lawnside, NJ. The price was good and the delivery was smooth. The problem is that there was a special - buy the set and Samsung will send you a new Galaxy Tab if you fill out the form. I filled it out, included the receipt and waited. 6 weeks later I received a letter saying there was missing info and I had to return the form with the correct info within 5 days. I poked around the Internet and found an 888 number for this promotion, which wasn't on the letter, and called. The guy said the same thing until I told him "This is a scam and you are trying to disqualify me from receiving the promised incentive." He put me on hold and then magically the info I provided was enough. I should have my package in 1 - 2 weeks. That's a pretty low move on the part of whomever it is that processes these deals, but Samsung and Lowes have a responsibility to make sure their customers are not put through this. | |
| Cathy jones pissed off customer | 11/15/11 |
| Its a shame there is no ZERO star, that's what this company deserve from me. I really feel I have to send you this letter of complaint. My mother tried to do something really kind for me a few weeks ago. I was back in England and she went to Lowe’s on South Tryon and ordered me a dishwasher. When I got home of course I saw it. I was pretty surprised as she really could not afford to do this. It looked like a good one it was a Whirlpool. Total cost with installation was $488.62 Again this was a lot for an old lady who lives on social security. I was very pleased of course. I started to load the washer; I live alone so it takes a few days. I opened it after about 3 days to add some more dishes and nearly gagged at the smell inside, it was disgusting. It nearly made me sick. So immediately I set the dishwasher to run, hoping the dishes would come out great and the awful smell would be gone. I used the heat dry setting as I always had with my old dishwasher but after 4 0r 5 hours everything was still completely soaked. I emptied the dishwasher and towel dried everything. I was worried at that point but thought maybe I hadn’t set it right. After about another 3 or 4 days the smell was back. It was just horrible. I did the same thing again started the dishwasher making sure I used the correct settings. I actually set it on over night as my house is open plan and it makes a good amount of noise. I again used the heat dry setting and yet when I got up and opened it up everything was again completely soaked. I told my Mum about this, I felt so bad telling her this lovely surprise was not working properly, she then mentioned to me about the smell in there. I hadn’t said anything to her but I know I don’t have a good sense of smell, but done she had told me the same I knew I wasn’t imagining it. We decided to go to the store and talk to them there about getting a replacement. Keith was “at lunch” and not available. We spoke with Angela who was just lovely and helpful. She wrote down the one I wanted in replacement she completely understood my worries and said that was just not acceptable to have a defective appliance. She left all the information for Keith to do the paperwork and get the replacement ordered and installed. This was on a Thursday, she said it would all be done over the weekend and we should expect a call from him to let us know that it had been set up. I again was worried as my Mother had told me there was confusion when the original was to be installed as it wasn’t being installed at her address but at mine. Not rocket science but that got messed up the first time too. Sunday afternoon comes and still no phone call from Keith to let us know everything had been done and arranged. I called the store “Jason” answered Keith was not there. He check in the computer but he could not find anything regarding the old one being exchanged for the new one I had wanted in replacement. I was not very happy as you can imagine. He said he’d speak to the manager and see what he could find out and call me back. Just before the store closed he left me a message and said nothing had been done and I was not going to get the discount we got originally as dishwashers were not tin this weekends offer. As you can imagine I was furious as we were promised the same discount by Angela and nothing had been done. So I called the store and asked for the store manager the next morning. Angel Padget came on the phone and instead of actually dealing with my problem she handed me to the people who had NOT DONE what they said they would, she just seemed to have no interest in speaking with a customer. I have worked in store this large for many years and if a customer goes to the trouble of contacting a manager they should work on it fix it and speak with the customer not hand it back to the incompetent people who work for her. Angela again was very sweet and apologetic but could not explain why this had not been done over the weekend. She assured me she would take care of this and promised me her and Keith would get this fixed. Keith called me the next day, all this time calls had been made to my mother when it was me who was trying to get this sorted out. Keith called me the next day later in the afternoon and told me he would make sure he had everything organized and would call me in the morning, a few minutes later I got an e-mail (attached) from Angela with a completely different price than I was told. Which made me even madder. There was just no communication between these people that is obvious. The next morning my Mother received a call at 8 am saying they were coming to bring a new dishwasher and get the old one and they’d be at my house in an hour. Well I sat there for 2.5 hours waiting for them to arrive then to find it was Lowe’s delivery guys come to collect the old one, there was no installation person with them and no they couldn’t take the old one out someone else had to do that. As you can imagine by this time I was absolutely furious. I just sat at home lost pay and nothing is done. I call the store again and asked Angel Padget she spoke to me this time and apologized. She assured me she would make sure I had a new dishwasher very soon and it should get to me this time. I should wait for the installer to contact me. So I did, they called me and arranged to come to the house between 8 am and 10 am Thursday November 13th. I sit there waiting again taking unpaid time off, at 10 am I call the installer, she assures me I am on the schedule, she calls the installer, and he says oh I don’t have that on my schedule…………….I put the phone down on the girl and called Angel Padget again. This time I want some compensation for my time, I make over $100 an hour in sales by now I had lost over 4 hours in work time, she offered me a $100 which is actually very insulting when you make that an hour, I took it and thanked her but I am not happy with it. I said I had to go to work and now they can sort a new time to come with my Mother I had wasted enough of my time this week already. Finally on Friday afternoon my new dishwasher arrives. It’s installed and once I have enough to run it I will. Tonight I cleaned my floor moved my mats off the floor to do so and I see two chunks out of my ceramic tiles in front of the dishwasher. I have to say I have never received such bad service in all my life. My Mother and I are very regular customers at that store, she has spent thousands of dollars there on garden things, she just got a storm door but I have to say neither of us will step foot in your store again. I have 360 friends on Face book who have heard this story social media is a terrific way to get bad service out there we no do not tell 10 people we know about bad service we tell hundreds. As for your Manager well she is a disgrace to your company her customer service and the way she doesn’t want to interact with customers is just awful. I told her my name several times and she still called me Ms Moore. (My Mother) Your company has quantity but you lack quality. Now we have to deal with these tile issues. This will cost Lowe’s or the installer to get this fixed. Angela is the only person in that store who has had the manners to try to help. Keith dropped the ball with this big time. This lovely surprise for me turned into the nightmare from hell. And it is not over yet. I also need to see what extra it has cost me, it should all have been done at the same price as the old dishwasher but all I got for this mess was $100 off the difference of the new price. I hope that someone in authority has the manners to call me or write me a letter of apology as I said I lost $400 plus in work that week. I am also surprised I didn’t have a stroke or something my blood pressure was so high. Cathy Jones Mailinga letter to you today. | |
| PISSED | 11/15/11 |
| I have recently updated my kitchen, so I thought, investing lots of money, using lowes' appliances....ALL are now failing.....do you think I can get LOWES to help? NO!!!!! First off, my dryer, they never replaced the old hose at the install appt, but I paid for that. My refigerator, not up to par... It was never balanced by the installers. Then the oven/stove range, also never balanced, after having a 2nd one brought here cuz the first one was defective. Now, the dishwasher isnt draining, AT ALL, but my sink and garbage disposal are working fine...plumber told me to call Lowes. FINAL STRAW, my dryer is not spinning, at all.....WTF....all of this in the last year!?!?!?!?!??!?!??!?!?! DO NOT SHOP AT LOWES...I was warned, dumb ass me didn't listen.... | |
| Margo Ryan | 11/14/11 |
| after visiting a Lowes stor over the veterans day week-end, my husband and I noticed the 10% off sale for vets. this is a good idea I guess in theory, but has a few problems that I see. why do you have to be active military to qualify for everyday savings? Does my husbands' service in Vietnam not make his sacrifice as important or valad as one currently serving??? what about the WW1 and WW2 vets? They are all on fixed incomes at this time in thier lives, why don't they qualify for daily savings??? Service and sacrifice to our country is just that-SERVICE AND SACRIFICE. I guess what I find most annoying is I personally know someone who uses this discount and personally shares it with all of her family every time they shop at Lowes, who has no family members currently serving or who have ever been in the service for years. get the D.D.T., and give honor to all veterans who have served in our armed forces, not just current, but honor all sacrifices by all. YOU WILL HAVE THE MOST LOYAL CUSTOMERS. Thanks for your time, Margo Ryan Lincoln Kansas | |
| Joan Y. Kearns | 11/11/11 |
| I want to thank your personel at Lowe's in Franklin KY! Lowe's shipping/receiving went out of their way to help me locate what I was needing. Shipping/receiving had located these at the Lowe's store in Bowling Green KY. I was called within hours to say they "have my merchandise ready for me to pickup in Franklin KY." THANKS to a group of wonderful employees. | |
| FORMER Employee | 11/11/11 |
| A corporate wolf in sheep's clothing. I agree with the previous comments from, "Pissed Off Female" entered on 11/1/11. Lowe's Corporate policies are implemented by their store "managers" who are uneducated, vindictive puppets who entrap the blue collar worker in an uncaring, abusive environment. These "managers" are hand chosen because of their lack of education. This way, they can be groomed to the Lowe's standards to abuse the masses of employees who actually do give "wow" customer service and make Lowe's profit. This type of management appeals to someone who knows they have no other choice to succeed, so they continue to "manage" the abusive Lowe's policies. This satisfies Corporate with an inexpensive management to reduce the biggest operating expense of any company -- payroll. This is also why employees who do have education and options will never rise in the ranks. It doesn't take long to figure out the Lowe's way and do what you have to do to GET OUT! I only regret that I leave behind wonderful people who have no other choice but to succumb to Lowe's slavery tactics because they need money to live and support their family. Lowe's hides behind expensive advertising (propaganda) that leads employees and customers to believe that they care about giving "wow" customer service and providing a work environment that allows for "professional" growth. I could go on but, I think you understand the reference in my opening statement of Lowe's pretending to be what THEY ARE NOT!!! Support your smaller, locally owned stores. It may cost a few more pennies but -- slavery was abolished a long time ago! And, if this is not enough, Lowe's has the American Flag on the back of all of their employee vests when almost all of their store brand merchandise comes from -- China! To those Lowe's employees who have repeatedly gone to your "caring", "open" management with ideas for improving your environment, forget it. They will tell you they want to hear your ideas. They may even patronisingly let you voice them in a managers' meeting. But, if it doesn't come from Corporate, they won't want anything to do with it. This is where the hand-picked, uneducated manager is not comfortable with other employees knowing how to manage employees with respect. They are afraid of thinking outside the Lowe's Corporate box. Puppet managers don't think or need to think. Lowe's just propagates abusive management. | |
| Carolyn Haines | 11/3/11 |
| I was at the Lowes at Airport and Schillinger in Mobile, AL 11-1-11. A little dog ran into the store, looking for her master. Scared and confused, she ran back into the parking lot and was nearly killed. She was so panicked but I managed to catch her. I took her home, made a flyer with my contact information, and took it back to the store. The manager would not allow me to post the flyer anywhere on the premises of Lowes, not even on the light posts in the parking lot. He was officious and rude and told me that "Lowes has no responsibility for the dog or for the fact that you picked it up." Really? The dog belongs to a customer. I am a customer. This is my community, but you have no responsibility here? How about being a good neighbor? How about doing the right thing and helping reunite this dog and the family that loves her (she is housebroken, spayed, well-behaved). You have lost my business and I will do everything I can to make everyone else aware of the "corporate climate" at Lowes. This isn't about one dog, it's about being part of a community and making it a better place to live. Shame on you, Lowes. Shame. | |
| Long Island Lowe's | 11/7/11 |
| My father is a Veteran and entitiled to a 10% discount at Lowe's. Since there was nice weather 11/06/11, went to Lowe's - While waiting to be checked out, in order to receive the 10% Veterans discount, they need an "override" to do so. While waiting patiently, Sondra of the garden department who was standing around doing NOTHING came over and said aloud, "they need to do away with these Veteran's benefits" - it was very clear, there was no mistaking what she said...my father served this county and was wounded in battle - we apologize we took and extra 5 minutes of Sondra's time, now she can again focus her energy on the empty store, she'll never see us again. | |
| VetCentralGeorgia | 11/8/11 |
| This was Posted on the Web!! Lowe’s will offer all active, reserve, honorably discharged, retired military personnel and their immediate family members a 10 percent discount on in-store U.S. purchases made during the Veterans Day holiday. The discount is available Nov. 7 – Nov. 11. The discount is available on in-stock and special order purchases up to $5,000. To qualify, individuals must present a valid military ID or other proof of service. Excluded from the discount are sales via Lowes.com, previous sales, and purchases of services or gift cards. Someone needs to educate the Stores......They new nothing about this today 11/8/11 | |
| Jack Goldberg | 11/1/11 |
| Don't buy from Lowes Their website says call before noon and we install the hotwater heater today. We called and ordered and got a receipt by 9:39AM. Well after several calls to them its 2PM, and they can't install it today. They told us thyat we didn't even order the hot water heater, but backed down after we faxed the receipt with the time stamp and the 12 year warentee paperwork. They are terrible, and don't really care about their customers. STAY AWAY FORM LOWES> | |
| Pissed off female...one of many | 11/1/11 |
| Worked at Lowes.....five years...never a negative note...did great proactive work...helped anyone in any department...used my brain....didn't understand all the stupid favoritism...stupid work at times then got fired...for a legitimate call out....this company is run by men who don't know anything else....I guess I feel bad for them...but the manipulation of their policies is just a way to weed out the smart working class...that don't do stupid...and expect things to make sense....see ya. | |
| | 11/1/11 |
| I wanted to address an issue that no one wants to address. First i must say i really like the people and the environment. Managers are nice and understand the everyday guys life who works and wants better for his family. The co-workers are a joy to interact with,and the guests are your neighbors and relatives.....If a person finds a better work environment then Lowes it is very rare,(personal experience). Yes i do work for Lowes and through my journeys, careers, jobs, and life experiences i can not ever remember feeling this good about working for a company and to toot my own horn i have worked for some of the top companies in their field in this great country of ours while always exceeding expectations in every one of them. I first started looking at Lowes racial and gender data to see if my assumptions where wrong. Dealing with inequality in America is something we must all come to grips with no matter what gender, race, or religion we are...... I have noticed a trend at Lowes in my city. The area demographics do match in regards to the labor force...but not managerial positions. If a study was inacted on all manager positions compared to the city demographics it would be disheartening. As it was for me to just evaluate 3 stores in my general area. i started looking at this anomoly after submitting for 10 different jobs inside the organization. From fulltime specialist to mager positions,I am fully qualified for any and all but did not warrant an interview for any. Ofcourse this note will be seen as an upset person who did not get the jobs desired BUT NO. I bleed red for LOwes, and no matter what i love what Lowes stands for. IMPACT.....always there for the customer. But being and educated American i must say this...Evaluate everyone accordingly, dont just give out a position because they are managers looking to move backwards in the organization, which is what filled the desired positions. These people had their chance and simply want a check for if they truly wanted Lowes to succeed they would have stayed in a higher position to control success. Lets not hire simply because an uncle requested to hire someone he knows. Lets not hire because they look like the rest of the managers. Look deeper and you will find that Lowes is a top notch company needing top notch qualified help. Lowes deserves educated people looking to better themselves, their company and their country. God Bless Lowes...God Bless America......signed: "Look outside the box" | |
| | 11/1/11 |
| I visited Lowes store in 1001 W Oakland Park FL for the last time !!!!!!! Coming out with the cart,trying to handle it I ask the person at the door,Please. be careful with your feet, she yelled back at me..."NO YOU BE CAREFUL WITH ME"... Smiling to reduce her lack of courtesy and professional manners I asked her to understand I am not very good pushing carts. She continue yelling and making ironic remarks about what I just bought.. I apologize for not identifying myself but if Lowes hires this kind of people who literally verbally "ASSAULT" customers...I would be very afraid of personal and/or family wellbeing with retailation. I made the store manager aware of what happened and my decision never step on Lowes stores again. Store 0754 terminal 09 11/01/11 17:53PM | |
| Maryanne Turner | 11/2/11 |
| My rating is 1 star but not because of the employees at the Lowes store in Westminster, nor the merchandise. Like a previous post, my hubby is a veteran. He was suddenly told he was no longer eligible for a discount because of picture ID. He is a life member of the American Legion (you have to be a veteran to join). Since he was not injured and has no need of picture ID he does not count. I hate to say this but Home Depot is right across the street and they give him the veterans discount every time with no hassle. We have spent an awful lot in your store with the remodel we have been doing. Now we are switching most of our business. Lowes loss, Home Depots gain. | |
| christine yannes | 10/31/11 |
| I live in Bloomsburg pa . We were recently flooded and had to gut our first floor. I receive a flier from you in the mail with prices valid 10/27 thru 10/31. On page ten of the flier there is a picture of a living room painted with a paint color I love and would like to paint my downstairs dining and living room. Unfortunately it doesn't state what color it is. Help! This is the perfect color. Is there anyway I could find out the color? Please help. Thank u! | |
| Stacey Pendley | 10/29/11 |
| Can't even give it one star. Purchased a Whirlpool Refrige, on 22 Oct 2011, agreed to have it delivered on 29 Oct 2011. Received a phone call on 29 Oct 2011 at 0835 am from LOWES stating it would be delivered between 10 am & 12pm. Well at 1pm it still had showed up. Called the store, and was told that the driver was in an accident, and that it might be able to be delivered today, I responded that it was a bunch of crap, that I kept my part of the agreement and they should keep theirs. Well you know haw managers act. As fars as I'm concerned they can keep the Frig, zero my account, and I will purchase from HOME DEPOT, OR SEARS. | |
| Bill Wicks | 10/24/11 |
| I was in your store on Fri. Oct. 21st. made a purchase of 4 items, asked for a veterans discount, and was told i could not get one. This store is about 10 miles from my home. I also went to another Lowe!s store about 30 miles away, and made my purchase of 8 or so items, and they asked me if I was a veteran and would I like a discount. Why is it that some stores give vets a 10% discount and some don~t give anything. We have a program called (return-a-favor) for all veterans in our county and was told that Lowe~s is one of the biggest to honor this program. WHAT HAPPENED???? I buy a lot of stuff from your store,and I think the U.S. veteran deserves a discount. If it were not for the veteran that kept this country free, there would not be a Lowe~s store anywhere. I would like a reply,My email will be with this note as I send it. | |
| no name | 10/24/11 |
| i love lowes, i use peoples credit cards and make online orders , big bux, and then go pick it up at the store, they dont even check id or credit card... i just walk in and walk out, and you pay for it.... workers are all dumb there, every single one of them. no joke - thats the point of this response... peace | |
| John Roach | 10/21/11 |
| The wife bought a pressure washer for me for christmas last year at the Brewer Maine Lowes. It sat unopened in the box until two weeks ago when I needed it. I put it together and followed the start up instructions provided. The pressure washer ran for 30 seconds and then died. I called the problem number provided for the next 7 days, they never returned my calls or answered the phone. This Task Force 1600 pressure washer is absolute junk. I took it back to the store it was purchased at and they said they can not take it back because it was sold over 30 days ago. I promptly told the clerk that it is theirs either way because its junk and they sold it to my wife. I left that 20 lbs of junk right there and left. I used to be a loyal Lowes customer but as of today I will be taking my business to the local Home Depot store and I will be letting all my friends and business associates that the junk they buy at Lowes will not be stood behind. | |
| Watch Out if..... | 10/21/11 |
| you buy a water heater...wow my sister brought a water heater at Lowes, it cost over 900.00, she was not informed of all the Extra costs...of over 500.00 . Wow...never heard of anything like this for a water heater. My husband could have flown down from Alaska and put a water heater in for that price...wow | |
| Martin Stout | 10/21/11 |
| My wife bought me a troy bilt "horse" riding lawn mower for father's day 2010. I have had some trouble lately, a couple of weeks ago my engine blew up. Since my wife bought the mower we built and moved into a new house All my paperwork for this mower was lost. My wife spent about $1500.00 cash on this mower. I have been to our Lowes,they have found the mower in their computers but refused help except a 800 phone number that got me nowhere. I would appreciate some help with this matter as soon as humanly possible. Thanks 479-653-5518 | |
| | 10/22/11 |
| I wrote a complaint on this site and I made the mistake of putting my phone number and I get calls several times a month asking if I am Lowes complaint department. NEVER include your name address of phone number. I want my removed. | |
| Faye Frost | 10/20/11 |
| Pathetic. Pathetic Pathetic. Thats all I've got to say about the Lowes we purchased around $3000 of fencing. Because of Lowes the 1st fencing contractor that was suppose to install it, Southern Fencing, the wife of the owner of Southern Fencing called me up and blessed me out then hung up on me. Between getting the fencing problems we encountered & incorrect billing that we were promised to "make up" for what we went through. a little over 5 months has passed and still dealing with it. Then the Lowes mgr David Altizer, in not a very pleasant tone in his voice, told me to stop calling his boss. He forgets WHO is helping furnish his paycheck. This is not the first problems we have encountered either when it comes to installing various different things. The first door we purchased & had scheduled to be installed was RESCHEDULED so they could send the contractor on another job. The 2nd door we had purchased had to be special ordered because of the size. It came in dented & LOWES was going to deliver it to us anyway. Fortunately there was an honest employee that advised us the door was dented. Then when the door came in again then we got the run around of having a contractor even show up. The fencing problem however has really really done me in for purchasing items for my home. | |
| Rose Johnson | 10/20/11 |
| I wrote a message on here about 3/4 days ago about Lowes wrongfully firing my husband but needless to say it did Not show up. He worked for them for 12 years n got fired because of 2nd hand smoke, he was at a friends house watching a foot ball game an the guy lit up a joint, my husband does not smoke! Well next day when he went to work ( he was a delivery driver) he was in a accident not his fault. he was sent to take a drug test and pot showed up in his system and thet fired him! He told Lowes how it must of gotten in his system and asked to take test over but was told no! There was another guy that failed drug test about year before and was told that if he took a drug class he could keep his job, but the guy quit, He Did smoke pot. But they didn't offer my husband the same choice they just fired him! Now 2/12 months latter and now he can't even get unemployment because of the reason he got fired. Now how is that fair? Now were behind on our bills Becouse of this. Just want to say to Lowes that you haven't heard the last from me!!! | |
| Harold Johnson | 10/18/11 |
| I worked for Lowes in Gainsville, fl for almost 13years, got fired because of 2nd hand smoke. I was at a friends house watching a foot ball game and the owner of the house lit up a joint, I dont smoke. next day at work they done a piss test and I failed, Well I told them what happend that I Did Not Smoke! And even asked to take the test over! But was told they don't do that, and they fired me. I past Every poss test for the past 13 years! Now that's on my file and can't get unemployment! Gone on 3 months now with No Money!! Can't Pay My Bills Now! About a year ago Lowes fired another guy for smoking pot and He Did Smoke! Lowes told Him that He Could Keep His Job if he went to a drug rehab.something to that affect. But they wouldn't offer the same to Me! I was a Hard Worker! All my customers liked me Even the bosses said I was a Good worker! I was a Delivery Driver, I would get out there and bust my ass for Lowes, I'd get the job done and get back to the store while some of the other drivers were out there goofing off. Now I'm out of a job no unemployment no money and a family to take care of. All the years I worked for Lowes Plus I lived an Hour Away!! They don't give a S- -T about anyone! They could of at least Not put that on my file So I Would of been able to get Unemployment! They Don't Care about nothing but get that money from there costumers. And they don't care about there costumers Just there money. Lowes should be a shame of there self's | |
| at store 1959 | 10/13/11 |
| I started working at lowes the number is 1959 in blfd va ive been there for about two yrs when i started about four or fives months in me and one of the employees got into it and they wrote me up because i called him stupid but the next day he called him stupid and they didnt do anything to him it took me almost over a year and half when i got moved to delivery thats when i got my raise there is other employee that started the same time i did and he has got 5 raises i dont think that is far i do the same work that he does when i got back from delivery i asked randy honaker if he had anything else for me to do he asked me if lonny wolf had his hours he told me he didnt care what i did. seems to me that all the delivery manager is worried about in just one employee after that went in one morning checking for delivery item on the computer to see if it came in got up and left the computer to look for it came back to the computer i was useing lonny wolf was on it getting his check stub i told him that i was working on that computer he got up told me to hurry up he walked behind me hit me in the back of head i told him not to hit me again sat down at the computer he walked beside me and ask me if i want some of it. i told terry / delivery manager at that time he said that he as going to talk to someone about it i told him that i shouldnt have to work in these conditions so i told him that i was going to leave. he told me that is was a very good posbilty of getting fired. so i stayed at work to take out deliverys meantime i was getting all the trash to throw it away lonny wolf came back there told me not to ask him for anything again i told him to leave it alone told terry that he doesnt need to go out with me to delivery. got back from delivery bo stevenson came back to talk to me he asked me to tell him what happen between me and lonny i told him that i think it wasnt rite what he did by hitting me in the back of the head nothing was done about it lonny wolf has done nothing but push his weight back there and jumping on everyone back there running his mouth.so now they have got a drug addict in delivery which he was there before me his name is keith fields. He going to keep it up until he hurts someone in delivery I think you need to do a drug test on keith fields randomly You are going to lose a very good worker. how can you have family members working together in the same departments. when married couples cant work together. i hope you read this and take care of the business that needs to be deal with. before someone gets hurt really bad and in other departments. i will not be back at lowes as a employee i was treating unfairly like all of the other employees has | |
| dan from argyle | 10/14/11 |
| we bought flooring from lowes for are new home the the first flooring was a complete disaster. it was bambo 2070 feet of complete junked. then they came back and overed three different floors none close to the color as before but we took br111 tiger wood and looked great the floor people did a great job.then in about 3 months the floor started to cup and crack, so we called turned it in and 9-10 people have been thru the house in a period of 12 months or so and after all that i recieved a letter from br111 that it won't consider anything for the moisture wasn't stable in the dwelling so they passed it on to lowes and athey said pretty much the same thing. neither one will give me any report of nay kind and when asked they told me that we will have to sue to get anything from them. do i recommend lowes for flooring absolutely not. dan | |
| john light | 10/11/11 |
| i would to let anyone who would like to work for lowes they are so low. my wife worked for them for 5 1/2 year the last 4 as a head cashier then all at once they fired her her for missing one day the week before. i believe it was over the insurance because in 3 days after her firing i was to have my 8th back surgery and yes i know its alot but it needed to be done and still was done.then i found out today they fired 59 distict managers but they dont seam to have a problem spending MILLIONS,MILLIONS AND MILLIONS on a race car team but they cant keep hard working people on the pay roll | |
| Valentin Manuel | 10/12/11 |
| Compared to HD, Lowes have nice product layout, large variety of selectios, clean and wide aisles and so on. However, when you call customer service, it's terrible. Before you get to a live person, you go thru variety of options, then before you get to speak with someone, you get referred to another person/department but the wait is so long. You have to patiently wait and listen to no less than 2 songs or music. I was referred to an outsource service in India and it was an underwriting section which deals with credit history and reports! Can you believe it, our sensitive personal credit histories are in India and what if the system is hacked. No wonder there is so many IDENTITY THEFTs and losses going on. All I can say is not only is the customer service POOR when it comes to phone service, it is both terrible and worst. If Lowes perform bad, I wouldn't be surprise. VM | |
| Dave | 10/10/11 |
| It has come about that about 50% or more of the items that I used to purchase at Lowes are no longer carried by Lowes, apparently the shelf space now used for gardening supplies. The store employees say that it is a corporate decision. So now that the Lowes has run all the family owned hardware stores out of business, and Lowes no longer carries what I need, and I waste more than 50% of my trips to Lowes and Home Despots because they both carry almost the exact same inventory, I now find myself purchasing a lot of stuff on the Internet. | |
| ALL YALL | 10/3/11 |
| DEAR LEMMINGS, Over the past couple of years I have worked at several hardware stores, and all I can say is this: YOU PEOPLE ARE THE BIGGEST PACK OF NIMRODS I HAVE EVER MET! Not all of you, most are a pleasure to deal with, but some of you people were born to complain about every little thing. There are BILLIONS and BILLIONS of people on this planet, you have to expect at least some of them to be assholes. Well guess what? Same thing applies to retail stores. I am a HUMAN BEING, NOT A ROBOT. You treat me nice,I treat you nice. You treat me like an asshole, guess what happens? I see these stories about how you've shopped at a certian store for SOOOO many years, and ONE bad experience, that ONE time, by that ONE peckerheaded employee, and you're never going back? If a doctor tells you: "I'm sorry Mr/Mrs. Whogivesaflyingcrap but your appendix is infected. We're going to have to remove it." do you say: "Screw that! I'm going to Dean insted!" Walk a mile in another mans moccasins, I've been on both sides of the counter and all these stores put the Costumer WAY before their employees. SO DEAL WITH IT! P.S. The way most of you spell, I'm surpised people actually let you near a computer. P.P.S ALL CAPS LOCK DOES NOT EQUAL VERY ANGRY! ALL CAPS EQUALS: "LOOK AT ME I'M AN ANNOYING ATTENTION WHORE! P.P.P.S Don't bring your religous views into this, it just makes you look even stupider. P.P.P.P.S I hope you all rot in a hole. | |
| melissa hook | 10/4/11 |
| I bought 2 6 feet Blue Spurce Pine trees $65 on clearance in the middle of the summer of 2010 at the Hiilliard Ohio store. They said they would put the trees aside. They didn't. They sold my trees to someone else. The manager didn't say he was sorry. He told me that it was normal practice to put a tag on the trees to say sold and people pull them off. I was told that the tree would be taken to the back of the nursery. Which didn't happen. I talked to 2 other lowes and they said that is what they do when they sell plants. They wanted to give our money back. We said no. We want the trees. They called around to look for trees after i called them back. One of their managers lied to another and said that we came and got our money back. I told her that I still have the receipt and that never happened. She stated that there are not any pine trees at this time. She said that in the spring come back. We agreed . We have not been contacted by lowes. It is now October 2011. I have gone to the store once a month to look for the trees. they haven't had any. We are so disappointed in lowes. We buy everything from that store. We perfer lowes over home depot. Not any more. | |
| SEYMOUR BRAM | 10/2/11 |
| Items purchased online supposedly located in my local stores are fake or come-ons, they don't exist. After my purchase I got the run-around and later told this item which is vinyl tile is not sold in Florida. I asked for a refund confirmation sent to me and was told they don't sent comfirmations via email. Now I have to worry about my payment made and wish for a refund. I did contact their coparate office as well and told the same thing. LOWE'S HOME CENTERS, INC. 2707 1850 NE CAMPBELL DRIVE HOMESTEAD, FL 33033 Phone: (305) 508-3020 | |
| Steve | 9/30/11 |
| I purchased a pressure washer (Troybilt) from lowes in the spring and used it 3 times, it worked great till 2 weeks ago so I brought it back to Lowes. They said they would send it out and have it repaired which they did, The RTM clerk called me up and said the company that now does there repairs said it is not repairable. I told me that was BS and I only used it three times and it cost $300. I asked the store manager what am I supposed to do with it now. He pulled me on the side and said that Lowes is forcing them to use a new repair center called Altaquip which also services Home Depot and most of there returns come back as "unrepairable" like mine did so he gave me the name of the place that was servicing all the stores till 30 days ago (my luck) which was not to far so I dropped it off at a place in Kings park called Mower Doctor or The Warranty Center. I told them the problem and what happened so they had it for 4 days. They said the pump went bad because it had no oil from the factory so they replaced it FREE OF CHARGE (warranty). I asked why they are not serving Lowes anymore, They said it was Lowes idea to try the new place, they said Home Depot has the same problem, So I guess just like Home Depot started off good and went down hill Lowes is doing the same thing, i thought they had better judgement than that. Anyway the bottom line is I got my machine fixed because Lowes had a Manager that wasn't afraid to open his mouth. I am not going to say the store location because I don't want him to get in trouble and if the Corporate people that made this call to switch service places read this I say "WAKE UP and do some HOMEWORK before you make stupid decisions" | |
| lowly employee | 9/30/11 |
| surf city lowes in nc is the pits they preach customer service and focus till you want to gag. The manager is only worried about making money and has very little lack of respect for the employees. He is young and very inmature to be managing a store but if we make money he keeps his title. what a shame---young employees are allowed to be late , not show up for work or show up and not work---the manager is always joking and kidding around with these kids but is always critical of the more mature older people working there. most managers at the store share the same attributes as the manager. employees who abuse the system are not held accountable but are able to keep there jobs as if nothing happened | |
| ripoff | 9/27/11 |
| Lowes should not allow its employees to do work at peoples houses. I recently bought some garden supplies, while paying the employee/garden manager asked if i needed any help with my landscaping project. Being a little older i said ,sure what would you charge me? He said $50 bucks. First, he was two hrs late,, he brought his young son with him? and ALL the plants died within a week. Then he asked for more money? Is this allowed? Employees should NOT be allowed to do this. ja | |
| Aaron Snodgrass | 9/26/11 |
| I too am run a construction company and have an account with Lowes. We bought a range and a hood for the house. They told us the range would be at our house in a week and the hood would take the same amount of time. The range came on a friday and my wife took off work early to meet the delivery people. WRONG RANGE!!! you guys ordered the wrong one. THen got a call the hood was going to take 5 WEEKS!! Two days later the hood was in?? I called to complain saying we are a contractor that gives you lots of business. So your employee tells me she will call monday and work it out. Its monday! we had to call and now its going to be delivered on Friday 3 Weeks past the original date!! THe sales team was good (not great, considering you ordered the wrong stove) But delievery and shipping was horrible. It shouldn't matter business or homeowner. Customer service should be your #1 priority which it is clearly not. Store # 1547 Wichita KS I except some form of appology or to know something is being done to fix this | |
| Michael Lucas | 9/25/11 |
| I contracted to have my garage renovated on July 15, 2011. It is now Sept. 25th. The only thing that has gotten done so far, is the roof and windows ( which have been installed improperly!) they also said that the concrete patio in front of the intrance door needed to be replaced, that cost me an additional $500. They later recanted on that, it would not have to been replaced!! A job that should have taken no more than a week is now in the 3rd month. There has been numerous misscommunications, unreturned phone calls, nobody seems to be in charge!!! I would NEVER recommend Loews to anyone, and will never contract them for another job! Word of mouth is your best advertisement, and sorry to say that I have nothing positive to say about Lowes!!! | |
| Don Reitmeyer | 9/22/11 |
| For Store Manager Chris at store # 1868- Bloomsburg, PA. Lowes should have More people like Him and you'd see more business! He's a good Man and Customer Representative. He went out of his way to Help me when I met the Idiot Asst. Manager (Paul) whom I wouldn't let run a candy counter. | |
| Michael Hauer | 8/9/11 |
| I am absolutely amazed at what I just found out! We have been Lowe's customers for decades and right now, I am switching to Home Depot! We have friends who own a horse rescue farm. These good people rescue (and pay for) horses and donkeys from kill pens in the Midwest. These are animals who are scheduled to be slaughtered if no one rescues or adopts them. These folks have a barn which is badly in need of leak repairs. I was informed by them this morning that they have approached Lowe's for some help with materials and they were told that Lowe's '...only help humans, not animals'!! Home Depot, however, has so far donated gift cards for fundraising events (and we have not approached them on the barn issue as yet) so from now on, I will be sure that my family no longer shops at Lowe's (we shop there at least twice a week); we will now switch to Home Depot. And I see by their website that one cannot write to them directly... everything is FAQ's. And here we were some of their biggest fans! No more - I am done! | |
| Kathleen Encrapera | 8/10/11 |
| Do you carry anything besides plants that is made in America? | |
| Allison | 9/21/11 |
| I walked into the Lowes store in Cumming Georgia and this tall gangly guy named Randy started pestering me. I told him I didn't need his help, but he kept on pestering me. I walked away. I was in the garden center when I realized this same man following me. It was so obvious. He creeped me out. I left the store without buying anything. The guy totally creeped me out. | |
| The Dr. | 8/11/11 |
| I read several pages of complaints, and I want to lend some advice to the customers and Mooresville. I've been a vendor of Lowe's as well as their competitors, and I always prefer to do business with Lowe’s. They’re a better company, and I intend to grow with them. Please remember that Lowe’s isn’t manufacturing the washer and dryer in the back of the store nor do they have a bagging plant where mulch is packaged. When you have a problem with a product purchased at Lowe’s, I suggest you include the supplier when holding somebody accountable for your frustration. We too want you to have a pleasurable shopping experience, so make sure you give the manufacturer / supplier / vendor a chance to make things right. We’re all in this together, and I’m confident (given the opportunity) a vendor can do a lot more than you know to correct a poor shopping experience. | |
| Mrs. Robin | 9/17/11 |
| I am very disappointed at the way Lowe's treats its employees. My husband works for the store in Waxahachie, TX and he was told by his superiors that he is not to spend time talking with the customer. They want him to show them to the product and walk away, not giving them customer the chance to ask questions. WHAT THE?? This is not good customer service!!! Not only do they rotate hours and keep him unaware of what his schedule will be, they are disloyal to the customers as well. I am so ashamed. Before we were married, I had no idea that they ran their business this way. This was my favorite home improvement store..key word...WAS! Their turnover rate is very high for a reason. Learn how to treat people or close down! | |
| Nancy Ammons | 9/21/11 |
| I purchased a Maytag Washer from Lowe's. After just a few months I started having problems with it, good thing I purchased their Protection Plan (so I thought). I recently had to call again for repair, this time the Bearings went. It is now 3 weeks and the Washer is still not fixed at all. They keep telling me the parts are not in, yet the Warrantly dept. says they were shipped. In summary, I will never buy another appliance from Lowe's again. I will go to Home Depot or Sears next time for sure. Nancy Ammons | |
| Cindy | 9/19/11 |
| I just read a comment from a man on this site saying he was off to Home Depot- Well he is off for sure if he is going to Home Depot-Management is rude to employees and customers- How do they still have their jobs in this economy!!!!!!! | |
| W. Moody | 8/15/11 |
| I wouldn't even give Lowe's in Columbus, MS one star, but the ratings will go no lower. I purchased a riding lawn mower in May 2010 for $1,800.00, along with a 3 year warranty, since my livelihood is lawn maintenance. When the mower started smoking, I brought it in for repairs. After keeping the mower for weeks, they informed me that they weren't sure the repairs fell under the warranty I had bought, and I would have to pay for the shipping of the mower to Birmingham for further investigation, I paid for the warranty, nothing has been proven that the problems with the mower would not fall under the warranty, yet because they do not have specialist at their repair shop who knows the difference, I HAVE to the one to pay for their incompetence? I asked for a further explanation, and the customer service representative was VERY VERY rude and short. After I asked to speak to management, they told me mng wasn't in. Does no one oversee this store?!?! After several phone calls mng is NEVER in. Please be advised that I am seeking legal counsel if someone does not respond to this matter immediately. Lowes tells you one thing and does another and does NOT stand behind the guarantee. I will be taking this matter public with all names listed if I do not receive some courtesy and assistance soon. | |
| Sally Z | 8/16/11 |
| This is a letter wrote to wooster ohio store manager, Its one thing to have to deal with all the errors, when we made a major purchase of whole house pella windows. But what i cant handle is the lies that came from the manage, from the installed sales department. When the windows were ordered wrong, Both times, She has blamed everything on the sales kid that came to our house. Has even told me that he has been fired for incompetency. When in fact she made just has many incompetent errors and in turn should be fired herself !! When the windows were ordered the second time, I exclusively asked her, how is lowes going to prevent this from happening again? She PROMISED me over the phone, that she was going to re-order them herself to assure correctness. Then when the windows were wrong a second time, and needed to be re-ordered a third time, she blamed the sales kid again. Was he even still with the company at that time? or was that a lie too? Thats when i found out about the bill and more lies !! During the first error, she told me we were receiving an $1800 refund and they would reorder the windows and try and have them installed asap. What she failed to tell me, was that, she was going to re-charge our account another $860 for the reorder of windows. Which in truth that would not be a $1800 credit, making it only $940. She very sneakingly did this, by telling me that she needed my account number to issue the refund. I asked why would you need our number for a refund, that she should be able to put back money into the account no problem, but not charge the account. She also said that normally the account holder would have to come into the store for these types of transactions. I again asked her, why, that we were only making a refund, not a charge. She said that was how they did it for security reasons. That's when i revealed to her, that i did not have the account number, nor did i have a bill in the house that i could pull the number from. I told her my husband had that information and that i was unable to contact him at that time due to his traveling. She then asked me for his last four digits of his social security number and his birth date. That maybe she could make the refund transaction with just that information instead. She said she was able to complete the refund and that she would mail me a receipt, which i received. When we realized the windows were wrong the second time, that's when she revealed to me that we were re-charged $860. But nobody has ever mailed me a receipt !! Who authorized this charge, who signed, wheres our receipt???? When my husband questioned her about this charged, she outright LIED again and said, Well Mr. Z, your wife authorized the charge transaction!! Which in fact, I never authorized that transaction, nor did even have any knowledge of that transaction, She even hid it from us by not sending us a receipt. When i asked her, where was the receipt, she said , Oh, it must be in your file, didnt "they" send you one? Well guess what,,, I couldn't authorize a transaction even if i wanted to, due to the fact that, I DONT HAVE AUTHORIZATION ON THIS ACCOUNT!! My name is not on the account, i did not sign any charges. The transaction that she made, she made on her own, she charged our account without our knowledge. And she tried blaming me for her FRAUDULENT transaction. Is it Lowes policy to allow transaction to be made by anyone, especially by lowes employees? without even so much as a signature???? NOBODY HAD AUTHORIZATION TO CHARGE THIS ACCOUNT, This is fraud, and I would now like to know how you are going to handle this incompetent employee, how its not going to happen again, and if our account is going to be refunded another $1800 for the second error?? If you rather, i can take this up another level to your district manager. If that's the option you choose, please send me contact information. Regretfully, Sally Z P.S. I am livid she tried blaming me for making an un-authorized transaction on this account and still trying to contact district manager. | |
| Fustrated | 8/16/11 |
| I recently stepped down from working at one of the Lowe's stores in Ohio, after about 10 yrs of service. When I started at this store it was one of the best stores in our Region, and then it happended. Good Mangers and employees were treated poorly and so, called poor Mangers finally drove the store to were it is today. When I left I was asked by the store Manager why I was leaveing and what he could do to fix things and I thought to myself for a minute and said if he is asking me how to fix it, it is time for me to go. | |
| F A Fuller | 8/17/11 |
| I bought a Whirpool Front loading Automatic Washer Model # WFW9050 from Lowes. I bought it 20 April 2011. August 15 it broke. I even bought the extended warranty offered at the time. I paid about $600 dollars for a washer that lasted four months. I contacted the company to execute the Whirlpool warranty. The Whirlpool service person came out and said it It has a bad water sensor it will take 8 to 10 days to get the part. When I bought it, the salesman at Lowes told me any problem would be resolved within 24 to 48 hours with their well equipped knowledgeable service team of professionals . Lowes said it is past their 90 day policy so they don't want it back. . I'm just stuck with out a washer that works for two more weeks. I have no confidence in either company anymore. We all learn from our mistakes. A wise man once said "It is Important to learn from the mistakes of others because you will never live long enough to make them all yourself." I made a mistake by buying this Whirlpool washer from Lowes and absolutely don't buy an extended warranty ! | |
| Terry Smith | 8/24/11 |
| I ordered a stove from Lowe's July 11, 2011. I was told the stove would be delivered July 18 so I had my old stove removed. To date, Aug 24, I still do not have a stove and no one seems to know when I will be getting one. I have ordered and reordered 3 different stoves and none of them have come in. The lack of communication between staff is terrible. No one returns phone calls. My service has been terrible. If I ever get the stove, I will most likely never order another product from Lowes again. Needless to say, the stove was paid for when it was ordered. | |
| Teresa J. | 8/30/11 |
| I have never had such terrible customer service or rather lack of customer service in any storeI shop at.The asst. store manager was the poorest excuse for someone in his position.The lowes store is located in Madison,Tn.My Mother,myself,my brother,&sister-in-law filed a complaint the day we were there and the manager laughed but said he would tell the manager & have him call us.We are still waiting for that call.Needless to say we will never shop there again. | |
| John s | 9/1/11 |
| I purchased a Troy Bilt riding mower from Lowe's with an extended warranty. It's 4 months old and went dead. I contacted Lowe's for service and they scheduled a pick-up (in a week). I took off of work to meet someone in the 4 hour window they had given me. Nobody showed up, not even a phone call. Called Lowe's the next day and they told me someone would call me back in 48 hours. (Grass didn't stop growing) Still no phone call. After speaking with a representative, I was told to call the servicing shop. Basically, they wanted to wash their hands of me. At that point I asked to speak to a supervisor and was subsequently to speak to a supervisor, was disconnected. They didn't call me back. I'm calling Lowe's corporate offices now. I would not recommend making any major purchases from Lowe's. Definitely not an extended warranty. Pretty worthless! | |
| John s | 9/1/11 |
| Well I called the service center that Lowe's told me would fix my riding mower. Turns out they were an hour away and the guy told me he wouldn't come pick-up my mower. He wouldn't send anyone out this far away to even look at it. Kind of made me wonder what this extended service agreement I bought was. At the time of sale Lowe's had told me it was for at-home OR service center repair. At the time of my phone call they didn't have anyone to do any type of service. HOW DO YOU DEFINE FRAUD? After another frustrating 2 hours on the phone the Lowe's solution was the same one promised to me 4 days ago (that never materialized). Someone would authorize a work order a call me within 24 hours. (didn't happen) Another call... spoke with a supervisor this time and was told the service center that never showed up last time was going to do a pick-up again. We'll see what happens this time. Oh yea, the service center is 2 hours away. Kind of understand why they blew me off last time. It seems like when a company sells you an extended warranty, they should have someone available to service your product, if not I'd say they're selling empty promises. | |
| Dennis Landvater | 9/1/11 |
| On Sunday August 28 I wanted to buy approximately one thousand dollars worth of carpet from Lowes in Lancaster, Pennsylvania, store # 1127. I was required to pay $35.00 for an installer to come to my residence and measure. The installer was to contact me within two days. After four days I called the store to inquire why I had not been contacted. I received no consideration from the store manager. All he could say was I could get my $35.00 back if I came to the store and requested a refund. This store is a 36 mile round trip from my residence! They did not complete their part of the sale, yet I must drive back to them to get a refund! I will not ever purchase anything from Lowes again unless I receive some consideration/compensation for their screw up. | |
| Michael | 9/4/11 |
| The Lowes in Houston off of I-10 (9640 Old Katy Fwy) is the worst. We showed up today at 7:44pm to get a part we needed for a sink. The doors were already locked. A cart boy saw us and said, "it's about that time." I ask him to look at his watch and he confirmed that they should not be closed yet BUT added that he was "just a cart boy." There are such relaxed standards at this location. It's very sad. I won't be back. | |
| Dusgruntled | 9/10/11 |
| A burner on my stove burned out. I drove to the local store to buy a new one, and was given a card with the website for ordering a new part. (He would have done the ordering for us, but I did not have the stove information.) I went home, ordered the part online, and received my confirmation. The next day I get an email that my order has been cancelled. I check the website, and confirm that my order is cancelled. Two days later my checking account is billed for parts. I call the number on the website at about 7:30 PM to see what is going on, and receive a message that I have called outside the normal hours of 8:00 AM to MIDNIGHT. After trying a couple more times, I decide to go to the local store to see if they have any information. The customer service lady was nice and helpful, but when she called the manager over for assistance, he ignored me. After the fourth time of getting his attention, she finally got him to listen to the message, only to have him leave again in the before the all important call between 8 and midnight part. Eventually, he listened to the whole thing, and gave me the corporate number, since they are unable to help me. I go home and call corporate. The tell me to call the website number. I explain the whole situation of how the number does not work, and I just want my money. After all, they cancelled my order, so I went else where to purchase my part. She can not help me, so she gets the manager. Short story, long, he can not help me. It was a little past 9:00 PM, so I decide to call the number on the website. Now, I get a message that I called outside of their operating hours of 7:00 AM to 9:00 PM CST. I just want my $30, not lies. | |
| Joe Avis | 9/13/11 |
| About a year ago i bought a new Troybilt weed-eater from Lowe's about two months ago the motor got so hot it started to melt from just normal use i took it back to Lowe's to get it fixed they sent it off. they called me Friday to let me know that my weed-eater was back from the shop so i went Monday to pick it up and i was told that because it was unrepairable they put it in the trash. now i have no weed-eater and no reason why they put it in the trash. | |
| Jai Sevin | 9/15/11 |
| not that it affects them any, but i'm done with lowes. purchased 3 months ago a 2k riding mower and was SUCKER into the extended warranty. We had a DROUGHT I didn't cut the grass until a month and a half later. It cut crooked as a drunk. I changed the blades and cut the grass again (2 grass cuts are a month) still crooked. Took me about a week to track down a trailer to bring into service. 3 weeks later they call me with a bill to fix it. Bent spindle not covered under warranty. No one wants to help. Its a measly 220 dollars but its the principle of customer service. I'm done with them. I'm told I should have brought in it before the first 30 days. | |
| Don allen | 9/15/11 |
| I pre paid for all new appliances and all new tub shower combo and a shower with shower walls. This was 2 weeks ago. I come to pick up the shower and the tub combo that I paid for 2 weeks ago. An hour later I am told they don't have the tub and can't tell me when the tub I paid for will arrive. I have already tore out the bathroom and now have no tub. So I take the shower and drive back 45 min. One way. I tear out the remaining shower and plumb in the base. I remove the walls from the box only to find they are cracked!! I call Lowes and tell them we now have no tube or shower. She tells me they gave me the last one and again have no idea when they will get another! Now we have no tub, no shower, and no idea when I may ever get one! Really!? And all I get was sorry. I'm not done making sure that everyone knows about this. | |
| stanley taylor | 9/5/11 |
| i live in colorado springs and about a week ago a guy running from the cops jumped in to my yard and he left my house three hours later and he told me he would buy three can stack them on top of each other and inside the cans he would add suff like 900 worth of stuff and turn them in to gift cards gift cards sell easy. i called one of your stores to explan and the guy hung up i am now telling you this not for money but in colorado spring is slow and race plays a big part but in this state if your a ex con you cant get a job i turned myself in to a prison to better my life and i learned to do art work and my dream is to be a artist and your stores should give us a chance we to have familys to feed i buy my art tools and i have done wood working to roofing to you name it and none of your stores will touch me you want to beat out homed start helping the the buyer to the cars like they do on the airforce base this will get the workers to bond with the buyer even let tip get started i hope you like this stuff and i sell art work stans.artshop@gmail.com | |
| Jamie Reed | 9/6/11 |
| I am not one to write a review often but this needs to be shared. We began our experience with lowes thinking that we picked the right place to buy counter tops and cabinetry. We were mistaken. Our problem all began when they mismeasured our cabinets. They had to reorder to make the cabinets fit into our kitchen. It took over six weeks to get five cabinets when it only took four weeks for the whole kitchen. While this was a problem we thought our counter tops will be ready as soon they come in because we had a phone call saying they had been fabricated and were just waiting for the cabinets to be finished. They were wrong. They now are saying that they are not ready and are not sure when they will be. We moved into this new construction home in August. Our kitchen and bathrooms were supposed to be ready by then. It is now September and they still aren't in and we are getting a runaround. We are living with no sinks in our new home. I will never use the little rock arkansas cabinet department located in Bryant again for any project!! They obviously cannot do their jobs correctly and only care about the customer until they get paid...after that they don't give a rats about you!!! | |
| Mike Whelan | 9/7/11 |
| On Friday, 26 Aug 2011 I was driving from Maryland to Virginia to take care of my house during hurricane Irene. I stopped at the Lowes in La Plata, Md, to see if they had a portable generator. I was surprised to see there were a number of 5000 watt portable systems available for sale outside the front door of the store. I was really disappointed with Lowes when I found out the price. A generator that sells for $599.00 at other retailers was being sold for $700.00. When I said, “Those normally sell for $599.00 at other stores” the salesman responded, “but they don’t have any”. My response to him was, “that doesn’t mean I will pay your rip-off price”! I've been a pretty good Lowes customer over the years, I was both floored and disappointed when I experienced this situation! Unfortunately, price gauging seems to have become almost common place, however, I didn't expect to experience it at Lowes. On 02 Sep 2011, I sent the Lowes Customer Service an email explaining the situation. Their response included an explanation of their pricing policy and an indication they forwarded my concerns to the store manager and I could expect a response within the next 48 hours. Today is 07 Sep 2011 and I have not heard a word. | |
| Oscar A. Paz Sr. | 9/8/11 |
| I just to be an employee at Lowe's in Pacoima ca as handy man I alway want to work at Lowe's when I got hire by Cindy the Gm. I was so happy everything change when the new manager Mario came on board he is so rude with all employees and uses bad words on us one meting by mistake I put my cellphone on my back pocket and dial home my answering machine record the hole meting and you can here the GENERAL MANAGER Mario G talking to us using the BS word the f word and telling us we wasting company time by going to HR and complain. If we don't like the way he treat us the is slot of people waiting for our positions. I went to Oran the big HR Manager he did not do anything ha just told us the gonna look in to it.I have an accident at work injured bad the LP Manager ask me if I want to go home but I will not get paid for it I continue working litping and inpain finish my shift Two week later Mario told he is gonna let me go because they have more candidates that meet the criteria. That was funny my co worker Manuel GonzaleZ doesnt know how to read or write. I was helping him all the time That's Discrimination and retaliation during the time working at Lowe's I was never late or absent. If u see the videos you will never see me wasting time I was always working hard. It so sad one of the Bigest Conpanies in the us. Let this happens to us. | |
| Lowes employee | 9/8/11 |
| lowes by no means is a place for older people to work---i find that we go beyond what salary we make and that the younger generation is there to collect a pay check and play around ,text and talk on the phone. Our mananger made a statement that the older people were bringing the store down. We bust our butts for a next to nothing salary and go beyond to focus on the customer and running our department. Lets get priorities straight and hire people that want to work together and not put it on one person. I have heard this complaint from other employees at various store. People are not held accountable. If you are making money the managers are over joyed but miss the budget and you have hell to pay with the part time people getting there hours cut and sometimes having to leave because the little money they get sometimes just pays for gas to get to work. Lowes needs to rethink there priorities | |
| Brandi Torres | 8/26/11 |
| I don't know what recognition these posts get but I just wanted to put my complaint out there. I was behind a LOWES truck heading onto a main highway and when the truck picked up speed the rocks from his previous delivery flew off the flatbed and into my car busting my windshield. I immediately called the number on the truck to report it. I tried to get the number off of the truck but the sticker was not readable and was worn out. They still filed my complaint and turned it in only to tell me they were not responsible for fixing my windshield because I could not identify the truck. When I contacted the store in Gastonia nc which is the store the truck was from they argued this matter with me saying "well if you couldn't read it on the road what makes you think you can read it now"? The lady in HR was very rude and needless to say I lost my temper with her. I have no reason to ever make something like this up. This is the first time anything like this has ever happened to me. I have enjoyed shopping with lowes for years. But this has changed my mind for me. I lost respect for this billion dollar company that is too cheap to afford to pay for a windshield that they are responsible for busting. I've spent thousands of dollars in my home repairs and many other things with them and get no help in return for their mishaps. I will not be shopping with them anymore. Thanks, but no thanks. | |
| Disgusted in Cincinnati Ohio | 7/8/11 |
| I purchased stainless steel kitchen appliances that included a stove, microwave and dishwasher from Lowes in West Chester Ohio. I noticed that the microwave door did not have a protective glass after cleaning it and noticing the cleaner was running down the mesh screen. I contacted the Lowes store and talked to the manager. I was given a number to call, which I did and the person on the phone told me they did not make the microwave any more and I would need to contact the store. I again went to the store to talk with the manager and she took down the information about the microwave and said she would get back to me, which she did not. Needless to say based on my experience I will never purchase anything else from Lowes after being treated in such a manner. Managers should be more proactive in dealing with customers that make any type of purchases if they want them for future customers. Based on my experience I will never purchase anything from Lowes again. Very disgusted with the service and the manager in particular. | |
| Karen Costello | 7/12/11 |
| I do not understand what has happened to Lowes. My husband and I spend alot of money in your stores. The store manager was very nice at your Green Mount Store in Illinois. The tractor lawn mower we bought was flooded from rain, had been wrecked also and when I tried to use it I had to dry the filter to get it started. This was not easy for me due to the fact I have health issues and that is why we bought the mower to make it less painfull for me to mow. We bought a washer dryer set at the Green Mount store no problems other than next day delivery does not work ever. The push mower we bought I had to work on it to get it started. Then the Refrigerator we bought next day delivery is not true this was purchased on Friday it is Tuesday night at 9:13pm. They are 3 hours late and are not going to be here for about another hour or two. I called the manager named Chris told him how this is very upsetting due to the fact I see the freaking commercial ten times a day NEXT DAY DELIVERY no you do not have it. The manager I tell him all the problems we have and we have spent this year alone $4000.00 and this is not right at all. The sales staff did not sell us the Fridge we knew what we wanted. They were talking some personal stuff. The people at the register up front were making fun of another employee. There was an annoucement and the guy did not hear it, the girl at the register said you are supose to be listening because he asked her what was said. The manager said they have a broke down truck and they are working late to get them delivered. He said you can spend five dollars or 20 and it does not change the fact they are doing everything they can. He asked me why I did not tell them the problem with the employees that day. I just got out of the doctors and we got a flat tire in the next parking lot and I wanted to go get my knew tire to replace my other new one and go home. I did not tell him I just had freaking surgery. I know the amount of maoney is not alot to the Lowes company. From all the post I have just read you are having alot of problems with your customer service. I told the manager maybe renting a truck or calling corporate and ask you all to take the commercial off because they can not do it. I would do everything for my customers that came into my stores over my twenty five years of running and working in Restaurants, because I wanted them to leave happy and we were a 2.5 million dollar comapny but I wanted repeat customers and every dime we could make. I know we are not happy and it will be interesting to see if anyone at Corporate evens reads this or answers. If it was up to your employees in the stores they would not.... My email address is kcf123@hotmail.com. | |
| | 7/12/11 |
| My Husband & I bought a side by side Refrigerator from Lowe's. We had trouble with the refrigerator the first couple months after we bought it.The same problem continue We told Lowes" and the Company that had to come out in fix it. Same problem with Refrigerator over and over. I will go to Sears from now on. I call and ask for replacement. Would never replace it or exchange. Food has spoiled and frozen and thraw out. I told them they should replace my Refrigerator. The man said no. Warranty is out. I said it was out wb I kept having the same issue with it. Today they are still not going to replace it. So from now on Sears is where I will go. Mine is torn up now. Food doing the same thing. Freezing and thraw out. Freezer is great. Refrigerator is terriable. There should be a Law against not replacing the appliance after you already have alot , I mean alot of the same problem. After the man comes out the refrigerators works for a while and then out again. | |
| name withheld for fear of retaliation by management | 7/18/11 |
| I work at lowes store 0468 and I enjoy most parts of my job,but we have a major problem at our store.Management constantly changes the "rules" that associates must follow and if questioned we hear things like "I'm not losing my job"and"I have to cover my own a*&".I also have noticed that favoritism is way out of hand,if 2 employee's commit the same offense the "favorite"gets a friendly verbal warning,while the other gets a write up,this also goes to favorable write ups,the favored employees get praised for doing their job and those of us who work hard every day are just expected to keep on doing it,I have no problem following the rules and doing my job but the rules are not applied evenly and fairly and the favorite associates are pretty much given a free pass and then praised for doing the bare minimum of their duties.We also have a store manager that likes to scream in the faces of the asm's until they are in tears,he constantly threatens their jobs ,which in turn causes them to take out their anger/frustrations on the associates.The workplace is supposed to be free from personal feelings/grudges but ours is not.This issue needs to be addressed in order to maintain a fair work environment,but we can't get anything done on a store level because the HR manager and the store managers all stick together whether they are right or wrong.I have spoken to many other associates that feel the same way as I do but will not speak up for fear of losing their jobs.Many of us have families to take care of and having our jobs jeopardized for taking problems to management is unfair and unjust.I hope corporate will look into this and help us solve this problem but I fear that it will only be ignored and if the store management finds out that I complained I will be terminated for some rule violation that is only enforced when they need a reason to fire someone! | |
| John J. Farrell | 7/21/11 |
| I'm a 57 year old navy vet. with 26+ years retail experience the last 15+ years in management positions.I applied for six full time positions at store 2566 located in Lehighton Pa.(Slated to open in August)From department manager,paint associate, hardware associate head cashier and cashier.The response I received from Lowes,Thank you for your application regretfully we decided to pursue other candidates.My last job was Customer Service Manager for Wawa which I held for ten years.With 26 years experience of working with customers and I could not even get a interview.I am an active member of the local American Legion.have been for twenty years.What is Lowes requirement to get an interview and a job. Does Lowes hire MILITARY VETERANS???Does Lowes hire employees OVER AGE 50 ??? IS LOWES REALLY AND EQUAL OPPORTUNITY EMPLOYER.It will be interesting to see who they hire. I encourage vets to apply else where do not waste your time on Lowes site. Lowes has lost my business and my family's and hopefully customers who think like I do. Best Bet Hire a Vet. | |
| Betty Rodriguez | 7/21/11 |
| I recently purchased a side by side refrigerator. I have been having trouble with the ice maker since date of purchase. I have had a service tech come out three times to rectify the problem. I do not feel that Lowes LIVES UP TO CUSTOMER SERVICE. I was directed to call HQs' and to no avail they were not any help either. I have had the appliance for less than 4 mos. and paid good money for a product in my thought process would be a wise purchase. I will no longer be a consumer at Lowes and make sure everyone knows about their customer service policy ..... | |
| Sharon Tate | 7/22/11 |
| I just want to acknowledge the Lowes store in Victoria Texas!!! I went shopping for plants and was uneducated on what type of plants to choose for our climate for my yard; well I was educated by the nursery worker what would work and after three months my yard is looking beautiful. Thankyou Lowes of Victoria!! | |
| Karin Hoppe | 7/24/11 |
| I purchased a riding mower from Lowe's in Bayshore L.I. NY in 09. I also purchased the extended warranty. As you can guess I have been trying to get it repaired or replaced for over a month. After many calls to Lowe's service center and their repair reps. I am now told to send a copy of my original bill by fax to receive a gift card to use at their store. They originally wanted to give me only $1000.00 for an $1599 mower. Now I have to wait to see if they approve all my expenses such as the extended warranty which still has a year on it and the tax of my state and they offered to pay $50.00 to get someone to cut an acre of land which is crazy. I have purchased many big ticket items from them in the past and this is the first time I'm getting the run around. LG washer & Dryer, Samsung 3 door Fridge, out door sprial stair case. You'd think such a good customer would have gotten quicker service. I'm very disappointed in the way they are handling this mower replacement. Not to mention when I purchase another riding mower I have to go to their store load it on my truck and drive 80 miles to my home. (I had to buy Alum ramps just to get it on my truck from the store) I hope Lowe's learns something from this mishandling of my warranty. | |
| Maria McQuillan | 7/25/11 |
| purchased a washer dryer set from lowes on june 13th 2011 was told i could have delivery on 17th then it was moved to 24th washer and dryer arrived on 24th but the pedistells for them have still not arrived and now its july 25 i got a call on july 20th telling me they had them and delivery was set up for today but im still waiting I called the store and am still waiting on a call back to let me know whats going on thei is not acceptable customer service | |
| Denise Toliver | 8/3/11 |
| I wanted to let you know that in this day and time of mediocre customer service, lack of respect, etc. that there is still some very hard working, respectful people out there and several of them work for Lowes'. I live in Charleston, WV and recently purchased a fridge and electric oven from Lowes. The sales lady, Wanda, was beyond wonderful. She took her time with me and not because she thought I had a lot of money to work with (I was looking at scratch and dent items). Wanda and the delivery people were absolutely amazing!!I could not have asked for a better shopping experience and I will be back for all of my home improvement needs!!! | |
| Rentless | 7/26/11 |
| You folks above my review, good for you, I also was lied too, had the nerve of being told that my washer was out of the extended warranty as their excuse, but the original problem was never FIXED WHILE UNDER WARRANTY. I also bought several appliances from lowe's in the past, BUT NEVER WILL I DO IT AGAIN. I AM GOING TO TELL EVERYONE INCLUDING THE STATE OF COLORADO CONSUMER PROTECTION AGENCY, INVESTIGATOR OF CHANNEL 4 NEWS, 7 NEWS & 9 NEWS, ALONG WITH THE ATTORNEY GENERAL ADVOCATE OFFICES. THESE BOX STORES SHOULD NOT BE ALLOWED TO OPERATE IN THE STATE OR ANY STATE- THEY DO NOT BACK THEIR PRODUCTS, EVER, EVER, EVER. Lowe's used every excuse not to replace "THE LEMON THAT WE BOUGHT" NOR DID WHIRLPOOL. WHIRLPOOL IGNORED THE ISSUE ALSO. THESE PEOPLE SHOULD BE RUN OUT OF TOWN. I WILL NEVER BUY ANYTHING MADE BY WHIRLPOOL. WILL DO MY HOMEWORK FROM NOW ON. WHAT GOES AROUND COMES AROUND. LOWE'S IS SHOULD BE RUN OUT OF TOWN, THEY ARE THE WORST IN CUSTOMER SERVICE. | |
| | 7/27/11 |
| I purchased 75 rubber pavers from your Elmira ,N.Y store. I asked to pick them up on the the following Tuesday 3 days later. No Problem they will be put aside, When the contractor who was doing the job got there they were out of stock. The store said they will send me 75 pavers on the following Saturday no charge. The contractor came back to do the job again. I called the store to get delievery time and they told me they could not get the pavers to me as they did not have them again. I had to pay 150.00 to the contractor when I told the store manager he said he was really sorry but could do nothing more for me. This is the second incident in2 months. My credit card number were stolen at the same store and purchases were made on it. I have spent thousands of dollars at that store and expected more than an applogy. How can you possibly stay in business with that attitude. We have home depot. and many do-it centers. I got the pavers a few cents cheaper at one of them. | |
| Bryan Bassfield | 7/27/11 |
| Why everytime i apply online for any position open. Also I'm available to work any time anytime for the past few months the HR always emails me sorry this or sorry that is it because of my ethnic background? Or u should hire a new HR @ Statesboro GA, i havent been to school for Human Resources i would atleast hire the name i see most frequently!!! 912 852 2319 | |
| C Morgan | 7/27/11 |
| Troy Bilt 4 Cycle Gas Trimmer, needs to the motor torn apart after using 10 hours and adjust the valves. Lowes does not carry the needed gaskets in order to perform the task properly. Suggest not buying if you are not mechanically inclined!! | |
| John Norris | 7/31/11 |
| I have had at least 3 bad experiences with your Indian trail location and Matthews location, I am going to voice this one complaint only. My wife and I purchased an expensive grill from the Matthews location and as we waited 15 minutes for help after I had asked for help the young lady came outside and had seemed bothered by the fact ( sighed and rolled her eyes)I wanted the grill in the back of the line and not the very damaged first grill she could get to. Second, After I finally got the grill I needed to take off the side to fit it in my suv and no one in your store ( at least near customer service area, go figure?) could lone me a screwdriver to do so not to mention many employees walking about not offering assistance. I had to buy a screwdriver to remove the parts. | |
| Melody | 8/1/11 |
| I ordered 8 fans online, 3 were available to be picked up at a store 40 miles from my home, 5 they had to ship. The fans for pickup were supposed to be available 20 minutes after the order was placed, I went 3 hours after to pick the up. On my arrival they claimed they didn't have any in stock, after some pressure on my part they did find the 3 fans, though they were very rude about it. Then the 5 fans arrived, I ordered 20" fans, they sent 14" fans. I called immediately spoke to a customer service rep, then waited 48 hours when I finally called them again demanding a supervisor. He said he "didn't know nothing" he was waiting for someone from the fullfillment center to call him, I had to pressure him to call the fullfillment center. Finally 2 hours later they claim they don't have the fans in stock. They tried to pull a bait and switch. So in conclusion the customer service at Lowes whether online or in store is all completely incompetent. I still don't have my fans and now have to search for them all over again. | |
| Travis Farmer | 8/1/11 |
| I recently purchased a Troy Built riding mower at Lowe's in Lincolnton, NC. I changed the oil regularly and after only ten months of ownership, there was a crack in the motor. I returned the mower to Lowe's and they sent it off to Troy built to be repaired. After almost a month, Lowe's called and informed me the mower could not be fixed due to failure on my part to put oil in it---I changed the oil six times in ten months. After calling Lowe's repeatedly without any help, I am still without a mower. | |
| David Abbott | 8/1/11 |
| I once the mistake of using Lowes in an attemt to grab up some soffitt repair items,a few minor tools,,and other small items for Sarurday Hunny-Do work. I'll never go back! Lowes is the non-working model of what so many big box retailers are putting themselves out of business with. I give you the following as my reason for using Home Depy ONLY! > In a cavernous store,with as many departments,I noted only 4 floor workers covering all departments and not doing a good job of it.But this can be a problem when you deliberately hire high schoolers,with zero home repair experience,so to pay only minimum wage,and no benefits, >Naturally,being short handed with non-professionals,there were people 5 deep waiting to ask for advice that was not to be had from a 19 year old kid who has never spent a day on a slab doing plumbing,framing,or wiring. I m 47, partially disabled veteran,where while I cant get out on the job sites anymore, my expertise in nearly every phase of home building/repair wouldnt even get me a call for an interveiw. My $14/hr wage requirement scared the hiring mgr off,as that is probably more than he/she earns. > Your lack of specific repair parts is a turn off that pushes men to home depot every time. You would also do better to get out of the appliance business. You are a home hardware and repair store, not an appliance show room.You may have buying power, but invest it into more and better home repair materials. > You want the repair and remodel and remodeling market,Less the "I just need a clothes basket,and soap holder" crowd. Walmart, K-Mart, bed,Bath and Betond have tnat covered quite well. >While Lowes has benn around now for around 10 years in the Jacksonville Florida market, I cant possibly see that your sales are anywhere near your competitors, Home Depot. Their department heads are actual former tradesmen,who can tell you with certainty,and often read the situation ahead and set their customers up with what is truely needed,which avoids returns.Yours, if you even have them,are gigh school kids.This does nothing to build customer confidence, > Lastly, I have never liked how the tools section,unmanned of course, is in the very front of the store. There is only a small minority of shoplifters, Put the tools back in an aisle,with a tool pro to guide customers to what they need, and not what they dont, Like 12pks of flashlights. Put masonry bits in with the drills. These are just a few reasons why I will not shop Lowes.It 9 out of 10 times ends as a waste of my time.And I go to Home Depot,Now, I dont even bother with Lowes, I've learned my lesson, Sincerely, David Abbott Neptune Beach, FL 3dabbott@gmail.come | |
| Master Forge Barbecue Product Alert | 8/2/11 |
| I received this Master Forge grill as a gift, and was something I really didn't want to return because of that. Unfortunately, the cover had a dent in the hood due to the fact that the way it is packed, a large grill panel easily pushes into the hood when shipped. While returning the Master Forge grill, I saw several others already built in the parking lot which had other issues. Some were rusting from the smoke pipe. Another had a broken weld from the pipe cover. A third had broken wheels. These were the assembled Master Forge versions so I could see getting one of these instead of assembling it myself was not an answer. I brought the hood in to hopefully swap it with another so I would not have to disassemble the rest to put back in the box. The Lowes item with the same sku had an entirely different barbecue in the box. It appeared to be manufactured identically, but was a different brand. Different tonal finish. Different nameplate & logo (not attractive at all) and would not work. It was a flatter black and dull. I went to another Lowes and they swapped out a hood from an assembled Master Forge model. (an hour waiting later) In the process of pulling off the hood, it ended up getting a large gouge along the side, but I was told it was the only one that wasn't dented and was so desperately glad to have a hood without a dent that I took it. I brought it home and figured I could touch up the gouge with barbecue paint later. I finished assembling it and the last part - the chimney - had to be screwed in place. It was literally the very last nut to finish assembly, and with one turn, it twisted off and away from the metal weld with a disconcerting 'pop'. As a result, the barbecue would no longer function safely. I had finally enough with the various problems that I had both seen and experienced with this grill. Gift or no gift, this Master Forge grill was going back. My advice is to skip this Master Forge grill entirely. If what I saw in the three identical Master Forge units I had the particular privilege of working with (and others on display) is any sign, it will not stand the test of time. Assembled parts may not stay in place - especially important ones like the wheels and smoke chimney - which I consider to be dangerous when using a burning hot grill -- and the paint finish is likely begin to rust fairly quickly like ones I saw on display. Even those on display in the store. It is too bad because it was a gift so I had every intention of barbecuing dinner as a thank you. I would suggest staying entirely away from this Master Forge brand as I certainly had bad experiences, and not just with one unit, but with several from two locations. With the time I lost in various assemblies, returns and try-agains, it was probably the worst product I have ever encountered, bar none. ** note ** Lowes has repeatedly REJECTED an honest review on this barbecue, and I think it is important for others to know what a potentially dangerous product it is. If there should be a fire, or other accident, they cannot say they were not made aware - and repeatedly so. Item #: 182316 | Model #:GR4002-013066 Master Forge ****** BUYER BEWARE ****** | |
| | 6/23/11 |
| I was at the Knoxville TN location on chapman hwy complainign to the front desk about a product they sell called Concern weed killer, supposed to be safe for pets and kids made of corn glutten. I had some very sick pets, this stuff smells good and taste good to all animals who want to eat it, dogs, cats, my pets were vomiting this stuff up for hours I thought they would die, they were eating it. I told the lady at customer service about it, she seemed very concerned tried to offer me a refund for the 4 bags I purchased but had to call the manager. The guy seemed young, inmature and uncoverned, sorta smirky like yeah right sure your pets got sick and sure you bought 4 bags but dont have a receipt. The woman/clerk seemed more mature and concerned , too bad she is not the store manager. I only got a refund for one bag, although I was not seeking a refund I just wanted them to know it is a dangerouse product. I was not impressed with the manager too chauvinistic. Otherwise I like lowes and I like that they discount the dying plants instead of trashing them in the dumpster so I shop there | |
| Steve | 7/1/11 |
| re the new very short length cashier/purchase counters at the Lowe's store on Rainier Ave So., Seattle: The typical sort of thing done by managers who don't work at the actual place where people work. The counters make it very difficult for the cashiers and the customers both. One can only place one item on the counter at a time; and now there is nowhere to move each item that's been scanned by the cashier before it's bagged. I sent a note to their corp. headquarters suggesting they place large easy to read signs at the outside entry and just inside the entry too: "Due to our new very short cashier counters, please restrict your purchases to one large item only, or five small items." My email was forwarded to the store and a manager there phoned me, wanting to know my 'concerns.' He doesn't need to talk with me when the cashiers are right there in the store; they'll tell him the same thing I wrote about. The new cashier counters are useless for customers and cashiers both. Shrink the counters even more and management can furlough all the staff. Maybe that's their plan... | |
| Meg Dunn | 7/5/11 |
| I recently bought a Refrigerator at Loews in South Lake, Tx, I am now waiting for a 4th replacement to be sent out, it appears that someone in the warehouse is damaging the refrigerators when loading, all refrigerators have had major dents on the outside. I feel nothing has been done to remedy this problem, Loews just keeps sending out damaged product. Also last thursday I received a call from my sales person telling me I would be getting a delivery on Friday, stayed home all day waiting, no call , no delivery. My time is worth something, Manager has not offered anything to make this better. I am very disappointed in Loews, I always have given you my business instead of Home Depot | |
| brian raleigh | 7/5/11 |
| I just recently purchased a 12x12 pop up canopy from the farmingdale ny store for a bbq I was having. When I got home the canopy had 2 broken/missing legs, a cracked foot, a rip in it and a torn travel bag. When I returned the product and spoke to ,Mohammed, the Mgr he stated their was nothing he could do ... I asked how about a discount , so he said he could only give 10% in the past I know home depot for such an inconvenience would give 30% so he said the best he could do was 10% and said if you want a better discount on damaged product go to home depot .. I spend enough time and $$$ at lowes and am very disappointed that I am thinking about going back to home depot.... | |
| April | 6/24/11 |
| As a long time customer who had a $20k credit line along with my husband (joint account), they dropped it to $10k approximately three years ago due to the ailing economy. I understand this as companies don't want to see open lines of credit that somebody might abuse, even those other than the cardholder. However, I recently received our new cards and was told our credit line was now, get this...$224.00 So it went from $20k, to $10k to $224.00!!! All because they tell me "we've not used it recently." Ok, here's a tip for Lowe's -- you might want to email, mail a US mail letter, call me, or maybe send a smoke signal or something as I'm plenty ticked that the morons you sub-contract out to to handle your credit issues tell me I have to "reapply" -- well that lowers my credit, when we can least afford to have that happen. Our credit scores are both above 800 and that's as good as it gets. Never late on our bill, not once, and this is how they treat people they want to spend their money there?!? Lowe's is getting as bad as Home Depot. Please support the "little guy" in your area. These big box shops are ruining the Mom and Pop stores and this is what happens: arrogance! | |
| Dr Stanley Napierkowski | 6/26/11 |
| Recently purchased a char broil grill at the Morehead city store . Had to go back to the store three times for a left out warming rack, English instructions etc. Finally got the grill home and it didn't work. Something to do with the igniter. Have called the store many times without a return of phone call. What an experience I have had I will never buy anything at Lowes again! I would like Lowes to pick up the grill and IWANT MY MONEY BACK! Thank you Stanley A. Napierkowski 856-669-7090 | |
| Lynne Kelly | 6/27/11 |
| I have a Frigidaire front load washer that I purchasesd at Lowes. I have been trying to get it repaired thru my extended warrantee (Lowes Service Advantage) for almost 3 weeks now. After being told a week ago that the parts were ordered and would take 7-10 days for delivery, I called today to find out about delivery and was told that not only were there no parts on order but there was also no service authorization in place. So far I have spoken to 8 people with Service Advantage, several people at the company that provides their service and 2 people at Lowes Corporate. After all of this I know nothing more than I did when I started. I guess my next calls will need to be to Consumer Protection and the Better Business Bureau. Needless to say, the extended service warantee isn't worth the paper it's written on and I will never purchase a major appliance from Lowes again. As Mr Beaty said..I'm off to Home Depot..after buying lawn tractors from them I know that they at least honor their service contracts. Lynne Kelly | |
| Carlos Flores | 6/29/11 |
| I purchased a tractor mower, purchased the extended warranty on 5/25/2010 used it last summer and worked very good. Now I started to use it for this summer and nothing but defective issues. It has been to the repair shop 3 times and now this will be the 4th time tomorrow when they pick it up again. I have not been able to use it for my lawn this summer so far. I have not gotten any positive results with Lowes warranty nor service solutions and I believe this is a defective motor and Lowes does not want to acknowledge this and jusrt giving me the round around. I already filed a compalint with the BBB on this: I have purchased a Tractor Mower last May 2010 brand-new at Lowes in Griffin, GA and worked great last summer for 2 months. Now since this May when I started to use it again I have been having problems and not working correctly at all. I purchased extended warranty they have come out to my home 3 times and returned fixed, however not fixed and they have to pick up my tractor mower again for 4th time tomorrow to try to fix it again. I spoke since May to Jon at warranty & he explained the Lemon policy and noted on account for second time on repairs pick up and that after 3rd time I can file for a replacement. I also spoke to supervisor Laura which was rude as cust. service. in May on this issue. I spoke to kattie, Perry, Patrick, Kaylie, Daniel and Chris. Now after they delivered for the third time my Mower it still does not work so I called again for service repairs and spoke to Didi, she put in for the 4th time and also put in for service solutions. Now I get a call from Zulaika 6/29/2011 at 10:15 to informed me that she does not see in the system the 4th time for service request and cannot do anything at this time under Lemon Law for replacement. Lowes has failed to acknowledge on a defective product which should be replaced and Zulaika from service solutions does not want to even try to do some research on this and her attitude as an agent or representing the company is very poor. I have a defective product and Lowes does not seem to care about it at all and I have followed all there instructions so far and no results. | |
| Pat McInerney | 6/13/11 |
| Hi Folks, I made the unfortunate mistake of purchasing a HE maytag washer from Amhearst NH, Lowes, yes folks 35 days later the washer wouldent work, so i called Lowes and they sent a 2nd rate appliance subcontractor to my house, after 1.5 hrs and 2 misdiagnostics, the guy asked my wife for the house phone so he could csll tech support, until he gave up and told us the parts wouldent be availabe for 2 weeks. i dragged the washer outta the basment and up the stairs, drove back 50 miles to the Amheast store and dragged it back in the front door. Never again. | |
| DinerTx | 6/14/11 |
| I took a fall in a Lowe's store over a huge rug left lying in an open cart in the aisle. I fell on my behind, scraped and bruised my left arm and hurt my left shoulder. Manager insisted I go to emergency room to get it checked so my brother took me straight from store to hospital. Three hours later I had a sprained shoulder and bruises. Lowe's has not paid the bill and now I'm getting calls from the hospital. I'm writing a letter to Lowe's corporate as I feel they are the responsible party. I'm fine now but it does not help that they could care less that this will end up on my credit.... | |
| Leonard Kudrecki | 6/14/11 |
| Please somebody do something about the service at the Long Bech Ca. store on Carson Blvd. I thought it was just me but a friend of mine said the service stinks. You need help and mobody wants to come near you. I'm 70 years old and I have to crawl under and over pallets to get some concrete while people behind the counter watch. I have spent all big money with Home Depot but only small money at Lowes. Unless they change I won't even spend little money there. Close the damn store and let Home Depot use it and I give HD. 5 stars. BTW I am a landlord so I buy all the time and you are missing out. Just a thought. | |
| Patricia Fernandez | 6/16/11 |
| I am writing concerning specific to both the Clearwater, Florida Stores - I have never in my life seen such lazy employees with absolutely no customer service skills - the only ones that care are the people that work the customer service desk at the clearwater store at US 19. The rest need to be put in a training class on how to greet a guest, and find out what our needs are when we walk into your stores. I have to go find someone - I walked into your store and it took me 30 minutes to ask one question! Every time I went to the plumbing department you could not find anyone, I was told that they were at lunch or on break - unacceptable! I feel completely ignored every single time I walk into either store - I have spent over $5,000 in the past three weeks in renovating my home and it upsets me every single time I have walked in - noone greets you, they literally ignore you - until I finally lost it and had to say "what is wrong with you people". I will take my business to Home Depot. Noone has a clue on what they are doing- you need to learn from Home Depot - follow their path - many other friends have told me the same - there are way too many other stores to buy from. | |
| Gab D'Errico | 6/16/11 |
| My car was hit in the parking lot at Lowes this week while I was in the store. When I asked the store manager to review their security cameras for a plate number so I could report it to the police, I was denied the information. They stated that they would not release the customer information. I will NO LONGER be a Customer of your store if that the way you treat people! | |
| | 6/18/11 |
| i have done business with lowes for 20-25 years, purchasing appliances for rental property and my own home, along with other items as needed. the past 3-4 years the store has become so customer unfriendly and unhelpful that i have ceased buying from them in favor of any of several other options locally. however, i have wanted to replace some windows in my rental and make them uniform with what has already been done (unfortunately by lowes). reluctantly i went to lowes and arranged for measurements to be taken, which was done by a very competant and helpful installer. when i tried to make final arrangements to order and install the windows, the attitude was we will order, receive, and install on our time table, at our convenience. basically, i am asked to allow an indeterminate time (probably a month out) before i can hope to have the work done, and i am to pay in full for this wonderful service before they will iniate the order. this is unsatisfactory. i need to have this project completed in a timely manner in order to make it available for rental. this is the last of any purchases or projects that i will initiate with lowes. | |
| Pissed | 6/8/11 |
| I want to get an estimate on installing new windows (to the tune of $15k or more) but Lowes wants to charge me $35 for the estimate. Home Depot --- ZERO.... I called the Corporate Office and they wont give on the charge either. Lowes....you are messed up!! Get a grip. You are not facing reality..... I hope this makes it to the President and even the Board of Directors...... PISSED WITH LOWE'S | |
| Rick DeGraffenreid | 6/9/11 |
| I bought two fans for my commercial office(Hunter fanaway with remote). When installed one light worked and the other one didn't. I thought no big deal I will go back to Lowes where it was purchased and get another light bulb. Guess what Lowes doesn't carry the lights for this fan. I guess my first complaint is why not? My second complaint is Hunter doesn't have this bulb on any of there sights either. Why not? Do you all really expect the lights NOT to go out on these fans? Corporate really needs to take a look at what it is doing up there and show some responsibility for the product they sell and have the parts available for the consumer. We were told go on line and find it. I have spent over $7000.00 with Lowes in the last 3mos on my building and instead of being helpful in this matter I'm told go on line and find it. As a consumer and Lowes customer that really made me feel my business was appreciated!:( | |
| GOD | 5/23/11 |
| I am a investor who owns stock in the company.I do not wish to list my correct name as to avoid future explainations.My concern to Lowes corporation is the inventory levels are seriouly low.I have been in numerous stores and have noticed that entire bays of nothing on the shelf or discontinued junk in unrelated departments.This has been going on for months.Now Lowes posted a loss of 2 cents a share and blamed it on weather.The next day may 17th 2011 Home depot beat thier numbers by 1 cent a share.Same weather.I have no confendence in Lowes with 2 men Mr Stone and MR.Canter retiring.I am calling for the Firing of the Ceo of Lowes or I am selling My Lowes stock 15000 shares and will inform my fellow investors to do the same.Lowes is going in the wrong direction. | |
| Mike mjgsr@cox .net | 5/24/11 |
| I recently had the pleasure of going to both home depot and lowes in seekonk ma. on the same day when i went to the home depot i was greeted at the enterance with a smile and directions to my destiation also every orange i passed gave me the same attention which made my visit quick and easy i was very happy with the service. Later in the day as usual i needed something else since lowes was a bit closer i figured i would stop there well every aisle i went down that had red aprins on which was at least two or more, where to involved with their personal conversatios to give me the time of day or even aknowledge my presence and there where plenty of aisles that this was going on in (at least four) then after i made my selections i proceeded to self check out so i would't have to bother any servic employees, low and behold there were two more emploees so engulfed ic their conversation that when i was about to place my items on the counter one of them had decided to lean on the counter, so i prceeded to a different check out one that had no red aprins in the area needless to say i'm not planning to go back. This pissed me off even more when i thought about how i applied at this store twice with out any call back, i'm a hard worker and was just looking for part time i have worked in the customer service industry and haven't been unemployed since i was a teenager, i have also recieved numerous emploee awards and couldn't figure out why these slackers are working there and i couldn't even get a response. | |
| Bob Brislin | 5/30/11 |
| While walking around a customer at Lowes my arm caught a metal price tag that was turned up and outward into the walk way .A brillant move by a corporate marketing egghead and a serious safety hazzard to everyone else.I have a bruse the size of a tennis ball from it. | |
| angelina tamayo | 5/31/11 |
| houston, tx, gulfgate store. i found a light fixture i really liked for 18.99. i was told the store was out of this discontinued item but the pasadena/fairmont store had 15. i made the trip there and the cashier ckd out my request, went to the manager but they did not honor the price. all other stores honor the better price from competitors! but i wont be going to LOWES anymore and will most certainly not recommend LOWES to anyone. | |
| Steve Kenney | 5/31/11 |
| I have a 10 acre parcel at the intersection of I-25 and South Nevada Ave. in Colorado Springs. It is visible, and accessible, and would make a very good location in an underserved area of Colorado Springs. Please contact me at smkenney@kenneyandcompany.net if the Company has any interest in pursuing this as a possible location for a new Lowes Store. My cell is 719-661-4579. My office is 719-550-1515. Looking forward to hearing from you, Steve Kenney Broker/Owner Kenney & Company | |
| Lisa Sprolman | 5/31/11 |
| I have to comment on my experience I have had at the Lowes in Macedonia Ohio. I went to Lowes sunday night to get information for sheds or storage buildings, really just to get a price idea. I headed to the project desk, where i was informed i could be helped. There was one guy in the back office but he was on a phone and didn't seem to be working, maybe he was on a break, but he did not want to acknowledge I was standing there. I was about to leave and go to home depot when a younger guy, Ben, walked up, asking if we needed any help. Ben helped us out immensely! By showing us all the different options each shed "package" has and what we really needed and within the price range we were trying to spend. We did end up buying a shed package that was at the store that same night, instead of ordering one. He did try to push for Lowes to install it, but I told him I wanted to try this project on my own with my husband and other family members. He smiled and agreed. I'm not sure if he gets extra money for it to be installed with lowes, but it didn't seem to bother him at all that we did not need that option. He even helped pick out the wood and loaded my husbands truck, later! He never seemed to be bothered by anything, it was very busy inside the store that day, and wanted to help in any way he could. The knowledge he had and the patience for us seemed to never end. I hope he hears of this praise. One of the friendliest workers at any home improvement store i have ever encountered. My memorial day was spent building a shed, that i now love! Thank you again! Lisa | |
| Response to Peter | 5/31/11 |
| Are you sure about that? | |
| Angie Steele | 6/2/11 |
| As a long time customer of over $50,000+ and a previous employee at our local Lowes here in Madisonville, KY. (I still know lots of employees that currently work there; ZeeAnn, Ralph, Rachel, Ashley, Tina, Joan, Donna, Curtis, Wendy, Jennifer, Janie and others) I went on my lunch (30 minutes) to purchase 6 little things. I got 2 little packages of nuts and bolts (which the young man in the hardware section doesn't know up from down.....I ask for a bolt smaller than 3/16 and he gives me a 1/4" and a 3/8"-Really?!!) and 4 blank outlet covers. Those outlet covers were listed on the shelf for 92 cents, they rang up $1.27. The lady wrote down the number then had me run back to make sure it was the correct item. I ran over there then here she comes.....I politely showed her that yes what it is ringing up as is wrong. I didn't have enough cash on me so I knew I needed to grab my checkbook. I wrote out the check for the little $6.57, I added my phone number, my birthdate and my drivers license number. The lady said I would have to get my license. I had parked at the lumber section and was checking out in the line that would get me out the fastest. I failed to get my license out of my vehicle. I went over to Tina at the service desk.....that I use to work with that knows I have spend thousands and thousands of dollars there. She looked at the lady behind her that said well,.......I said it is $6.57 really? I said nevermind I'll go to True Value. What garbage!! No only is my time wasted because of dealing with incompetent people but the lady wouldn't even take my measly little check. It will be a cold day before I step foot back into that store! We are ready to lay new floors throughout our house! That is why I've been painting all of my rooms, thus spending more money on paint at Lowes! Not anymore. My husband has been to Lowes looking at their flooring- I GUESS WE WON'T BE DOING ANY BUSINESS WITH LOWES! We have furnished every appliance in our house from there. Getting ready buy more appliances.....double washer and dryers. I will not spend one more penny in this store!!! | |
| elaine | 6/2/11 |
| I must remain anonymous due fear of reprisal. I am writing about store #1641 Manager Mike Bennet and Josh Morrison and also Brandy the head Cashier , last name unknown. This store is in Clarksburg , West Virginia. I want to inform you that the law is being broken , their sexual harassment going on also Lowes is opening themselves up to a class action law suite. Sorry you need to know about this store . The employee's are treated like animals. Being worked 7.5 hours a day and not allowed to have a brake or lunch. =illegal. They make promises IN writing that they never keep ie:changing hours worked etc . And when a female employee asked why they are not going by the written agreement told to "wiggle her ass back to her position" This was said by Josh Morrison. When employees ask if they can go on break because they need to use the restroom they are told "breaks are a privilege" this was said by Brandy the head cashier and she told employee(s) they can us a pot in the garden area to relieve themselves. Employees are Never given a employee hand book. They have to take a picture with their cell phones of work schedules every week otherwise management will come in and change it at any time when they say once it is up hours can not be changed. If you dare cross them they WILL get even . Telling you have a choice either work full time all summer then they will not call you in ALL winter but they warn you that you can NOT file for unemployment because they will say you still have a job OR the other choice is you will agree to work EVERY WEEKEND AND EVERY HOLIDAY. They have laid off every female management worker and replaced with men. I am giving you the heads up that I have family that is being treated like this and I do not want to see a class action law suit against you like Wal-Mart because everyone is terrified they will lose their jobs at this store. Please send someone out their to help these poor employees. I am sure you do not want to see this happening. Thank you for reading this. | |
| lllo | 6/3/11 |
| I was a lowes employe at harlingen store 2468 for 2 year and i have never worked in a place where so much favoratisim.The thing that i dont understand is that how is it possible that every month they quit or get fired why doesnt corporate investigates what going wrong with that store or whose making the wrong decisions.There no manager respects you.I wouldnt recommend no body to work for lowes in Harlingen. | |
| Smile , the boss loves idiots | 6/3/11 |
| I tried to work for Lowes in Delta Park(Portland,OR) Bad place to work. Management rude and unprofessional.Doesn't matter how nice you try to be, or your skills. Couldn't stay, even tho' I needed job. Wouldn't want others to have to go thru' what I did. | |
| KRIS NELSON | 6/4/11 |
| LOWES REFUND POLICY IF POOR: IT OPENS THE STORE UP FOR FRAUD AND DRIVES CUSTOMERS AWAY THAT HAVE RECEIPTS FOR RETURNS. AT THE BASTROP TX STORE I BOUGHT A DRYER & WAS DENIED A REFUNDED FOR RECEIPTED ITEMS I DID NOT NEED. AT THE REFUND DESK I SAW A COUPLE I KNEW GET A GIFT CARD FOR CURTAIN RODS THEY HELD NOT RECEIPTS FOR. THEIR CARD HELD $356.00. AT A LOCAL SHOP THE COUPLE TRIED TO SELL THEIR CARD FOR ½ its VALUE. THEY TOLD ME TO NEVER SHOW A RECEIPT BECAUSE LOWES DOES NOT KEEP UP WITH EACH STORE’S SALE ITEMS. I CAN DOUBLE OR TRIPPLE MY REFUND AMOUNT WITHOUT A RECEIPT BY USING THIS METHOD: BUY SALE CURTAIN RODS, FERTILIZER, AND OTHER ITEMS AT ONE LOWES AND DRIVE TO ANOTHER LOWES & RETURN THE ITEMS FOR GIFT CARDS FOR THE WHOLE RETAIL VALUE (INSURE THAT THE PURCHASED ITEMS ARE NOT ON SALE IN THE STORE THEY ARE RETURNED TO) THESE “RACKED UP CARDS” ARE EXCHANGED FOR EXPENSIVE GOODS –TABLES, GAZABOS, GRILLS & SOLD AT YARD SALES. IF THE WEATHER HAS BEEN POOR CARDS ARE TRADED FOR CASH. HONEST CUSTOMERS GET ZERO REFUNDS FOR THEIR RECEIPTED RETURNS & THE STORE PRICES INCREASE. DISHONEST CUSTOMERS MAKE A GOOD LIVING ON THEIR GIFT CARD RETURN SCHEME. | |
| Reed Hertz | 6/5/11 |
| Why bother writing this stuff people?!!! This isn't even something they will SEE! It says so if ya bother to read the heading. Don't you know that they could care less? They don't even read this stuff...they have it here as a pacifier for YOU all. Look, both Home Depot and Lowes have a garunteed market because they are basically THE biggest suppliers of these goods in the world. They KNOW you have extremely limited choices and HAVE to do this shopping at one of their stores. Captive audience, supply fits the demand, biggest game in town, earnings in the billions because of labor costs and foreign production of 89% of their stock allows them to do whatever they want (oh and don't forget their lobbyists) They don't HAVE to give a D@/\/\M about customer service, employee competency and equitable pay for said employees or ANY customer gripes. Like so many companies in the USA, they are completely INSULATED from you and anyone else who complains. Want to make a change? IF you could get Americans to literally stop buying at either busines(s)( yeah right, can't even get Americans to help each other), for a month, they might listen......maybe....but with all the money they have and keep making, I doubt it. So quit writing to the ether or quit buying at Lowes or Home Depot! | |
| Ashley | 5/24/11 |
| I have never had a problem with Lowes up until now! I had actually preferred shopping at Lowes verses any other store. Anyways, I had to get a custom patio door made ($1200.00) and a Lowes installer came out to measure ($50.00) to ensure the door would fit. Well, the door didn't fit. It was too big for the hole it was supposed to go in; we ended up having to cut out brick and in the process messed up my wall. It ended up costing me an extra $500 to get it installed (by a private contractor). I called and complained and they won't even give me back the $50.00 detail fee!!! On top of that.. if the guy didn't measure wrong.. I could have gotten a normal priced door instead of spending $1200.00 to get one custom made. | |
| Erin M. | 5/25/11 |
| So after watching Lowe's commercial stating that they can match "anything" even a huge teddy bear like in the commercial, I went to lowe's to match a color and the firts time I brought in a ceiling air vent cover. It's an average size and the lady told us that the sample was to big. We then brought in a chip of paint and this time some guy said it was too small. Both times they told me I had to have a quarter size. This is so rediculous. I do not think they can even match paint there, and the pretty little booth they have set up is just to satisfy corporate. Both times someone had to be called and made it seem like we were bothering them. I think they just didn't want to do it. I was very polite and if they want to offer paint service, why don't they get someone who has half a brain instead of "training" some random employee that doesn't give a **** because theyr'e making close to minimum wage. Sorry Lowe's but I'm going to Home Depot. | |
| on behalf of installers | 5/26/11 |
| There are several contracted installers that are owed significant amounts of money,for jobs that are completed. Jobs they have done for lowes,time they have spent working,employees they have to pay!!this is terrible that this multi billion dollar makes money and cant pay the installers on time. You ask that they complete the work,turn in proper paper work,and then they are stuck playing a waiting game for money they are due. Rediculous and bad business. Who is on the installers side. | |
| J Saltzman | 5/26/11 |
| My mother bought a washer/dryer combo with Lowe's, it has never functioned properly since installation, Lowe's sent two repairmen from the store to fix it, the second time they came, they brough a new unit to swap it out, however they said they fixed it, and it should work now. Also we were told that these units always make noises when running. Lowe's then sent Southern Tire and Appliance out three times to fix the unit, however it sound like it will tear down the bathroom when on spin cycle, now Lowe's says since the warranty has run out, and the fact that they only actually fixed it twice, they can't help mom. They said that these units are known to make a small noise, a speeding locomotive is quiter, they will not help my mother at all. All this came about because my mother's house burned down, and she had to rebuild, Lowe's is upset that mom didn't buy all the building materials with them. When asked to quoate a bid, Lowe's wanted mom to give them $500 for the bid, we opted out of that idea, and went with the free bids, should mom be punished because we didn't want to pay $500? Should mom be punished because her house burned? Should mom be punished because the machine doesn't work, and has never since day one worked properly? Why should mom be punished? | |
| james steppe | 5/28/11 |
| I would like to say a big THANKS to Ray the store manager at the Lowes in Batava New York. We needed a power cord built for a meeting with a hospital the next morning. It was 6:00 PM and we first stopped at The Home Depot, while ther we were told by a worker he would get the guy incharge of eletric after waiting 15 minutes we ask the front desk where the guy was and was told he went to lunch leaving us high and dry. We left and went accross the street to your store. We inquired about the same matter and Ray took us to the supplies let us use some of his tools and showed us how to biuld what we needed. He was far better then great he was fabulous. Our meeting at the hospital we so great we will be putting in a michine in the near future. When I come back to install it I will stop by and thank Ray again. Home Depot should change their slogan from we can help to find it yourself. Sincerly Jim Steppe | |
| Lee | 5/28/11 |
| I got paid by Lowes (on the clock) to do some work at my manager's home in NC. Corporate get's everything Anyway they want! Lowes pays for it! | |
| peter | 5/28/11 |
| lowes dose not give aveterans discount but home depot does all you have to do at home depot is show you vfw card or american legion and a picture id and receive a 10 percent discount | |
| LisaJo Dooley | 5/20/11 |
| the new commercial about NEW homeowner training is insulting to women!!!! Either THAT or Lowes simply isn't very smart!!! in the final scene the woman slides on her knees towards a leaky faucet under her sink...saying "righty-tighty" as she turns her wrnch to the LEFT....wow. | |
| Lisa Dodge | 5/21/11 |
| I recently purchased $400.00 of ceramic tile as a home improvement project for my boyfriend and I to complete. Prior to installation, my boyfriend was laid off his job. It is not uncommon in these uncertain economic times, unfortunately, so the budget belt had to be tightened. I had to return the tile. When I purchased the tile there were employees tripping over themselves to help a poor woman try to get such a load to her vehicle. However, the same does not ring true for returns! I had to lug 13 cases of 12X12 Italian tile from my truck to the return desk, passing countless employees retrieving stray carts and talking on their cell phones, one even asked me what I was doing! I responded that I was trying to return all this stuff as I struggled past him at a snails pace, completely expecting him to offer assistance, instead he went back to loading 4 pieces of plywood for someone else! I am left to assume he thought I was actually trying to steal the tile and making a slow speed get away and hoping no one noticed!! Incredible! I am completely amazed at their lack of customer service and quite frankly, at their lack of common decency!! If I had my way, I'd much rather have a nice Italian ceramic tile floor in my sun room than 1/2 my household unemployed while these thoughtless idiots continue to cash a paycheck every week! In short, I think Home Depot might be a little more understanding of my situation and I'll be going there to get the tile and whatever else I may need in the future! So Lowes, thanks for nothin'! | |
| Janine Rillo | 5/21/11 |
| buy where ever you want, but research and hire a professional contractor to install your products or learn to do it yourself. After 5 years now, it was down to the final door being delivered again, after I had to hire a professional contractor to correctly install it and all the new windows in our home. The door was delivered and was wrong yet again. I sent it back to the Foley, AL store in good faith, never contemplating they would not reorder the correct one or I would have had paperwork or kept the wrong door. WRONG! Everyone except the current GM was great to work with through the all these years of issues. I called one mgr to reassure all is ok, no worries, life is too short, and let me know if I need to do anything or when the correct door is in. Only to finally get her and be told she isn't supposed to talk to me, and to deal with the GM, who I thought was a nice guy I had dealt with, not the one who treated me horribly and was not ever supposed to have contact with me, as per my request! WRONG again! He is who I had to talk to and who finally refused to do anything and hung up on me. I called customer care immediately and have spoken with numerous agents, and supervisors, written the Pres. of Lowes, Mr. Niblock, an email pleading for his help, called their insurance Co. as directed, called the district mgr who had been extremely kind and helpful previously, and the Jeld-Wen rep I had to meet with to have it reordered in the first place. No reply or hope of the proper door being reordered, nor signs of care for this customer. I am not asking for restitution for the anguish, 100's of hours of my life wasted on this project, or anything other than ordering the proper door as per the Jeld-Wen Rep, Mr. Nance's, spec's and letting me know when to pick it up so I never have to deal with Lowes again. Why is it so hard to do the RIGHT thing? | |
| Lowe's Employee | 5/22/11 |
| Why does Lowe's fire the BEST managers who walk its isles? how is it that every customer, every employee, every FRIEND of that customer and that employee are VERY satisfied with the Mngr and the way he/she handles situations and yet lowe's is not? Everyone makes mistakes; Termination does not have to be the way YOU show who is boss. Lowe's really ought to THINK. If we had wings on our backs and halos on our heads we wouldn't be humans and we would never makes mistakes. Keep in mind that when you terminate a great manager you terminate a GREAT deal of Respect and CUSTOMERS. | |
| Unhappy with you | 5/22/11 |
| I love my job. Every time I go to work its like an adventure. I meet so many unique individuals and hear so many stories, I laugh with some and cry with some. Its my community away from my community. I been with Lowe's (s0509) for three years now. all my life I have had two employers; I choose a job and stick with it till every one of my buttons is pushed. I have my family at home and my family at work... it is very unfortunate that I hate the year 2011 at my Lowe's so far. I feel like store 509 has been through so much. An amazing zone manager terminated ( some deserve to be some don't), loss of an employee, our store managers retirement, and now another Amazing manager gone. what are we doing really? I feel like i am chocking when I walk into work. Sure I put my smile on and make sure all my customers leave 100% satisfaction when they walk away from Lowe's but really, big boys, what are you all doing to the family at 509? Customer focus, and customer satisfaction are the focal points which every employee is trained on. How can we satisfy anyone when all the great managers OUR CUSTOMERS have come to know and the employees have come to love and respect are being taken away? What explanation to do give to a customer who asks for a specific manager who has been terminated because he messed up ONCE. How do you get that regular customer to change their mind when they say, "well then, my business with Lowe's is terminated". Don't you know that a great deal of the our customers who walk in our doors appreciate it so much when they say faces they know and can share their stories with? like I said earlier, I love my job and the extraordinary encounters that have crossed my path. But how can our number one focus, OUR CUSTOMERS, be satisfied when the faces they ask to speak with are not there any more because of their poor judgment in one simple situation. Yes, this is YOUR company, but each store u have is unique in its own way- I don't like seeing our employees in tears because of our managers being terminated and I especially don't like seeing OUR CUSTOMERS being unhappy because the manager they have come to know so well will not be their to assist them in their needs. Robert Rawling. Craig O. Timothy Troyer., store 509 is not the same with out you. your Customers and your employees miss you. You all taught us to always make our customers our number one priority-- when our customers leave the store satisfied it is your doing. Thank you, for helping us be good associate to our customers and become friends rather than just one time acquaintances. Yours truely, A worried 509 associate. | |
| U. Wood | 5/16/11 |
| Why does Lowe's not issue rain checks? Advertising bags of mulch at 4 bags for $10 seemed like a deal.......but the store had run out. Fine, but then issue rain checks. | |
| Sheryl | 5/17/11 |
| We bought a refrigerator this past Thursday and set up delivery for Saturday between 1-4pm. The delivery man called my husbands cellphone at 11:15 saying that he would be at our house in 10 minutes. My husband was at work and told the man that he could make it there in 30 min. The man was EXTREMELY rude and said "no, 10 minutes or we will have to deliver another day". I called Lowes and explained that we had a delivery time of 1-4 and that they tried to come at 11:15 and were very rude. Lowes called me back and said that he talked to dispatch and they would be arriving between 1-4pm. I took everything out of the old refrigerator and shut it off waiting for the new one to arrive shortly. At 4:23 I called Lowes back and they said the refrigerator had been returned to the store. I said I was coming back for a refund of our money. We went in to the store about 30 minutes later and spoke to the manager (Bob) that refunded our money with no problem. I explained to him that the delivery company that they had just lost them a $1,200 sale. He didn't even ATTEMPT to try to keep us as a customer. You have a CASH SALE and you let them walk out of your store without even trying to keep them????? I guess Lowes makes so much money that they don't need the sale! | |
| Joyce Semenuk | 5/18/11 |
| I want Lowes to recognize our Loss Prevention manager at Lowes 2548... Jason Coffey. I've worked for Lowes for 7 years and he is the first LP that has ever included the staff at Lowes. When I worked for Lowes in Ormond Beach, FL.. the LP could have hit me in the head and I wouldn't know who it was. I came to Lowes 2548 just before Jason Coffey left.. and another person took his place.. I can't even remember his name.. he no longer works for Lowes.. Jason came back to us and he has informed and trusted the people on the floor to help. He is wonderful!! Our store, because of Jason, has taken an active part in stopping theft by excellent customer service. He reminds everyone that even $1.00 recovered is a plus for Lowes. He constantly gives recognition to people who have made a RWD by posting "Awards".. I got my first RWD Award and everyone at 2548 wanted to know how it got the "Award".. I let them know that Jason acknowledged my "customer service" and I support him totally. Jason has taught us how to be excellent "customer service" people.. I personally have declared ToolWorld.. my World. Our theft rate is down dramatically. Dramatically is an understatement.. Jason and his guidence has brought our loses under 2% and is fantastic.. we are waiting the outcome for the quarter.. it will be the FIRST for a southern state.. in our distict and region!!! Sorry for rambling.. but what Jason has accomplished at 2548 is phenomenal.. Please let him know that he is appreciated.. respected and he has made a dramatic difference in our losses. And personally.. I respect the limits corporate puts on him but he works with our store 2548 and we work with him. Thank you Jason.. You are the best of the BEST.. Last ... Jason Coffey.. Thank you so much for being so involved with the people that work for Lowes 2548 and giving support and showing that you care. We support you and personally.. You have made me proud to be a Lowes 2548 employee. I can't | |
| Greg Tratyan | 5/18/11 |
| I walked in to the lowes in valencia or maybe santa clarita, Ca. Asked somebody "i heard you sell trailers" he pointed outside and said their right there. I went looked, came back, and i asked if he knows how much the large one is because it doesn't have a tag on it. He tried calling somebody to help me, 10 minutes later i asked him if anybody is gonna show up. He asked another person that worked there who he should call. There was a guy passing by and they asked him if he can help, he said ill be back, this guy Jesus came back about 2-3 minutes later. Jesus said i can not sell one but i can help you with questions, so we go outside again and look he doesnt find any tags either, Jesus tells me he is gonna go grab the book so we can find the sizes and the prices. Jesus left and i waited..... Waiting 10 15 20 minutes no one showed up, so i asked again, now they are trying to get another guy... i dont know if i did wrong but i thought this is enough; and i just walked out and ha ha ha nobody cared. | |
| Judy Cauthen | 5/11/11 |
| i worked for Lowes for 11years, got real sick went into a coma,,,,lowesw #97 laid me off ,said icould come back ,when i was able ,,,,lowes was my life ,,i helped stock the shelfs when build,on garth,,every one i worked for new how much i love lowes,i still send people to lowes like i work there. but i put 2applications in and they say they don't need me at this time,,i would like to know why lowes won't hire me ,,please ...would please let me know why.....my email is....judycauthen@verizon.net...or phone number is 1-281-421-5518 thanks for the trouble,,,Judy Cauthen | |
| AviKash | 5/5/11 |
| I had ordered a gas stove from the Vallejo store, we were promised that it would be at our house on the 1st of the month. It's the nearly a week from the promised date, and we revived it not only two hours late but a damaged product without all the parts. When I spoke to a customer service person; he had told me that he checked it and the stove was fine, but after Lowes customer service person spoke to us he had said that he came straight from the vacaville store and not the Vallejo store, I paid over 700.00 onthe stove not to mention paying the electrician for the electrical on the gas rang. The customer service and sales is not in par with a multi- million dollar company!!! | |
| TONY RAMOS | 5/10/11 |
| HOW I RECV MY STAMEMT WITH OUT MERCHARDISE | |
| E. Chavers | 4/27/11 |
| I am a so call preferred customer of Lowe's. I visited the Tallahassee, Fl store on yesterday on 5500 Commonwealth Blvd; store # 0716 to purchase a dryer. I asked the the nice young man about discounts or promotions. He told me they had a 10% off promotion and also as my preferred customer Lowe's card states that I had in my hand I would get either 6 months deferred interest or 5% off. I asked again is that 10% your store purchase and my deferred interest or 5% off per my card. Yes, I was told again. So that made sense to me. The store have a 10% off promotion going plus as a preferred customer card holder I get my 5% or deferred 6 mos interest. Well, when I went to check out- they would not give me my 5% off as a preferred cardholder as the new sticker on my card stated. They suggest I take the deferred interest. I said I did not want that choice. I wanted the 5% off like my card said. I asked the guy if he was the manager he said no he was the head cashier but the manager is sitting right here. (meaning the manger was sitting right beside us) on the computer and WOULD NOT GET UP OR TRY TO HELP IN ANY WAY. IN FACT HE TOTALLY IGNORED US BOTH BACK AND FORTH DISCUSSING MY DISCOUNT. HIS NAME WAS WALLY (I guess Wallace) and he eventually just got up and walked off. These type managers does not need to be in customer service or they might not need a job if this is the way LOWE'S STAFF treat customers. I am signing off as a very disatisfied customer. Was this a gimmick just to get me in the store to buy then they change the rules. I might have been a little more understanding if Walley (the manager) had cared enough to try to help me or satisfy me in some way by adjusting the bill or explaining nicely to me why I could not get my 5% discount. I sign off today as "No Longer A Customer of Lowe's" | |
| Debbie | 4/28/11 |
| I was blown away by the service we received from the appliance department of the South Point Lowes. My parents purchased a refrigerator 5 months ago that began to loose its cooling capacity on Easter sunday. After the repairmen determined that repair might take a few weeks, Justin, the store manager came thru for them and let them pick out a new refrigerator that was delivered the next morning. They were allowed to pick out a comparable refrigerator and even though the price of the replacement was $500 higher....they did not charge them a dime. Thank you Lowes! | |
| nathan tweed | 4/30/11 |
| lowes is the last store that i will ever buy from because. we purched a roof plus gutters 10 15 2010 just got finished 4 26 2011. they have had my money 19'000.00 for all this time. roof is nailed on wrong. lowes has installers that knows nothing about roofing.every thing is wrong.plus i paid 35.00 for meashermemts for roof and windows and door . now they canot find any thing for windows or door; | |
| M. Rangel | 5/1/11 |
| I love Lowes. The employees are extra helpful. The prices are a little high, but I've never had any major quality issues with any major appliances. One concern I have is that your latest commercial showing a young couple how to use tools is also showing your audience how to lift heavy bags with your knees, but it also shows the two men twisting their backs to load the bags into the truck. Twisting is very bad on the back.I've got a bad back and do not want to see anyone else hurt their back. | |
| Tyler & Maginn Donoho | 5/1/11 |
| We purchased a washer from lowes in Columbus, MS and the gentlemen that delivered our washer just a few minutes ago was very helpful. I believe his name is Dereck. I just hope that he gets recognize for having great customer service because I know we great ly appreciated it. Sunday May 1, 2011 | |
| PENNY BERRY | 5/3/11 |
| I recently decided to put new carpet in my whole house with my tax return. I went to the store located in Henderson, Ky 4 times and never even got acknowledgement that I was waiting for service. Once I even went to the front of the store to request assistance and still got no help. Yet i still, for some stupid reason, got my carpet from Lowes. My first mistake. I had to make 3 more trips to the store because they lost my carpet selection and then the estimate was figured wrong. When I pointed out to the manager of the department that his employees could use a little more training, he proceeded to argue with me and was rather hateful about the whole thing. Now today, 3 weeks later, I still dont have carpet that I have paid for in full. When contacting the manager again, he told me that the computer says my job is complete and that I already have my carpet installed. REALLY????? This is some of the worse service I have ever recieved. I just want my carpet that I have paid for and do not think that I will ever do business at this store again.I would think $3000.00 would be worth trying to keep the customer. | |
| Stephanie Robison-Foster in kck | 5/4/11 |
| I rate Lowes off STATE AVE in Kansas city, ks THe WORSEST!! I think the manger JENNIFER has no cuustomer service skills, she was RUDE, and completely out of line!!! My husband and I bought a: Bose-Washer,Dryer, Hot Water tank last sunday! The washer quite working after one week. WEnt back to Lowes and I was told by:Jennifer that I was just out to get a free washer! Lowes no longer carries that product and she would order a new one, nor check other store. Even if lowes had another one they would delvier to my house as we picked it up so my husband must have damgaged it...R U KIDDING! It was in a unopended box! They only thing they would give me in exchange is my money back! So now I have a broken washer and a 1,500.00 bill that I have to pay for something I cant even use for my family! I now have been told I need to take my clothes to the laudry mat and wash them until we can get a new one!!!! I will make sure that my family & friends will NEVER Purchase anything from lowe's. I have seen 4 ppl in my family cut thier lowe's cards in 1/2!!! If they want to HIRE RUDE ppl and not STAND BEHIND thier items they should close there doors! There are several smaller companies that would love to peoples busniess! **Just contacted corp. office and they took my info and someone is to call me in 24 hours. still not sure how this helps my problem. I still have a LARGE bill that no one wants to take care, if the washer, 1/2 price my item, no responce to attempt to solve my issue and want me to EVER STEP FOOT in a LOWES again!!! I hope people READ THIS AND THINK TWICE BEFORE getting ANYTHING, even a paint brush from this company!!!!!!!!!!!!!!!!!!!!!!!!! | |
| Ashlee @ Lowes | 4/22/11 |
| I feel horrible that so many of the Lowe's customers have such a bad experience. Every store has only a handful of great employees. The rest that fill the store have their okay days and their (always seemingly) horrible days. Lowe's needs to reprimand employees for such behavior to our guests because after all without the guests we would not have a job. I work at Lowe's and I do love working there but I have seen it myself of the employee's who are cold to guests. There isn't a need to treat anyone that way EVER! I wish I was multiplied lol so I could show everyone what customer service is really about. I try my best everyday to find a way to make the guests smile and laugh and have fun while in Lowe's. After all what's so miserable about building your home? It's YOUR home, and I feel like you should be just as excited to shop for your home while you shop at Lowe's. So on my own personal behalf I would like to apologize for all the rude and unforgiving employee's that have no business in retail. I apologize for the inconveniences and the frustration you feel when dealing with negative employee's or ones that lie to you just to make a sell. You customers (as I call guests) are not just dollar signs and you deserve the best treatment and respect by everyone! | |
| | 4/9/11 |
| i have purchased several items from lowes and spent several thousands of dollars but on this incidnet i was treated verrrrrrry unkindly. i purchased a microwave from you st robert mo store and wrote a check. lowes sent mea damaged microwave and a installer that could not do the job in the first place so i loaded the very heavy microwave and took it back to the store only to be told they could not give me my money back for 10 to 14 days. it was lowes fault i was returning the item i didn't just decide i didn't want the microwave the item was DAMAGED. i stopped payment on my check informed the manager i will never shop at lowes again and will tell anyone who will listen how wrong i was treated. | |
| Barry Hails . | 4/9/11 |
| My name is Barry Hails and I would like to serves your major appliances.. I live in Reading Pa ,, 6109069849.... I was told you are going to start doing your own warranty work.. ( smart move ) my email is pappysproductions@yahoo.com my Company is Tech One Appliance Repair | |
| Michelle "Fred" Hagan | 4/9/11 |
| A couple visited the Lowes in Augusta, Ga on hwy 25 to purchase a riding lawn mower. While they were looking they discover a cat that was under some palates. The woman went to inquire about the animal and was told that they were having a problem with cats getting into the store and they had called an "exterminator" to take care of the situation. This came from the front desk and the people asking about the animal were from a rescue unit. Needless to say instead of leaving with a mower (3,000$) they left with a cat. I myself was about to purchase a riding lawn mower from the same Lowes. I guess I will find somewhere else to purchase my equipment from now on. People should think about what they are saying to customers because they have no idea who they may be speaking to. I am also a private rescue unit. That mistake was a $5,000 one. | |
| Bill Stines | 4/11/11 |
| As a faithful customer at store#775 Temecula Ca, there's an employee named Rocky, for the most part he's very helpful. BUT, he does like to joke around making gay comments where obviously shouldnt be making. I'm a gay man and don't appreciate it. I approached management about this (Sara) a few days ago, explained that I was affended and serious action needs to be taken. Just recently, again I was in there shopping for much needed items. There's the same employee making gay jokes, both times it was'nt towards me but with another employee. I'm highly affended by this and something needs to happen to both the employee and the Manager Sara. This is harassment in every sense of the word. Lowes should be ashamed of themselves having employees carry on as such. I would expect nothing less from Lowes to terminate these two employees. This is a business, not a playground and professionalism should be a priority and to handle these delicate situations accordingly. Plain and simple, you never know who is around and listening. I hope I dont have to take this to another level. | |
| Dennis Quealy | 4/13/11 |
| I just came back from a disappointing experience at the Lowes located on Hicksville Rd. In Bethpage, NY. I am a Home Improvement Contractor that was pleased when Lowes opened this new store very close to my home. I have been a good customer there since the store opened about 2 years ago. All my previous business went to Home Depot which is about three times the distance from my house. Today I went in to purchase a Dewalt 10" table saw that was priced at $369.00. I always receive your $10.00 and $25.00 discount cards in the mail and use them on a regular basis. $10.00 off if you spend $50.00 and $25.00 off if you spend $250.00. So now I am spending $369.00 for an item, and asked a supervisor if he would apply not only the $25.00 card but also the $10.00 card because of the amount I was spending. He said no. I told him I am a Contractor that spends much money there and that if you combine the dollar amounts that apply to the discount cards, I am spending $70.00 more than that. He said only one card per item applies. I told him Home Depot is offering the same saw at $369.00 with 10% off which comes to the same amount if he would apply both discount cards. He still said no, so because of which I think is poor decision by management to keep a money spending, regular customer, I will now start giving my business back to Home Depot. | |
| NYC_TakeNoCrap | 4/15/11 |
| Lowes sucks. Their customer service is non-existent. I had a refigerator delivered today, which included installation. Well I got totally jacked! The delivery guys (3PD) dismantled and removed my old fridge, brought in the new fridge, at which time I was informed that they had double parked the truck. And I asked what does this have to do with me? They said they could not afford to get a parking ticket and had to leave the fridge where it was, in my living room. In case you are not familar with NYC parking laws...double parking will get you a parkking ticket of $250.00.. Now I have this huge fridge sitting in my living room, and I'm pissed off to no end. I called the Lowes store where I purchased the applicance, and was told by the Asst. Mgr that they could get someone to my apt sometime tomorrow (Sat). Now the want to f up my weeknd.. no way. I called Corporate again and went ballisitic. They promised that they would have the Mgr call me asap.. I am still waiting. Buy you applicances from Home Depot, PC Richards or anyone else except Lowes. They use a third party delivery service, what a joke. Lowes does business with morons and leaves the cusomter to deal with this unnecessary drama. If I could give Loews at "0" instead of a "1", I would. The may have the best deals, but as a customer need to be aware that the best deal doesn't get you decent customer service. I will be on their ass until this is resolved. | |
| Ross VanLoo | 4/15/11 |
| All veterans need to know the facts.10% discount for vets with a card you cannot get.This is false advertising. All vets are the same. We prayed together and fought together.What a slap in the face. I thought the days of prejudice were behind us. | |
| Tawna | 4/18/11 |
| My husband and I have been into Lowes a couple of times and notice a pile of wood and doors and such. We asked the manager what was happening with these and they said being thrown away. We asked if we could take them or at least pay a small fee for them and they said no. They are told they cannot do that and it needs to be destroyed! Are you kidding me??? You guys should be ashamed of yourselves. Not only are you putting this stuff in our garbage but your wasting tons of trees and destroying things that people could put to good use. Shame on you! Oh ya and lets not forget the giving away a tree on earth day. Now that is funny! So you destroy trees..throw it away and then give one away? Wow that's what I say about that. Home Depot now has my 100% business!!! | |
| stormie miramontez | 4/19/11 |
| I think it would be great to have a plant doctor or hospital on duty as long as the patient is not too big or messy. Keep a person on stand by to re-pot or give water and nurishment. Charge $5.00 to $10.00 per situation. Sounds crazy but a lot of my friends are crazy about their plants. | |
| Fran Anderson | 4/8/11 |
| If there was a zero, that's where Lowes would be. Hubby and I have made some major purchases from Lowes over the last 3 years, we have spent above 8,000 a year in that store. We purchased their non existing extended warranty on a 3000 refrigerator and during our move, we misplaced it and each person we talked to, put us off to someone else. Then we find out it will take them 7-10 business days to fax us a receipt for it. So we paid out of our pocket the money it took to fix our 3000 refrigerator and we can kiss the money we spent on the extended warranty good bye! We have made a lot of major purchases, hot water heater (which we had to take back as it was faulty), got another one, a freezer, washer, refrigerator plus all the wood it took us to build a deck and add a large privacy fence! All the big tools that I purchased for hubby for xmas and birthdays, not the little tools, the 800 and up tools. And Lowes has just lost another customer by the way it reads on this page. I told hubby if he ever went back to Lowes for anything, I'd see him in divorce court!!!! Lowes you can kiss my royal butt! | |
| Judy Beaver | 4/4/11 |
| Gee, I gave up on Home Depot because of the bad service, I see I am not the only one complaining. This is how it works...I live 40 miles from the Yuba City Lowe's. I made a list of everything I need for running a peeler pole fence, (the guys will be here in the morning to install this fence) I told 2 guys and one of the checkers at Lowes I need 8 bags of concrete put in the back of my pickup, my pickup was parked in the loading zone. I bought quite a bit of other items, (25) 2" x 8" x 8' long boards, 6 peeler poles, wiring, screws, tools, weed block,etc. Order came to over $400.00...get home....no concrete. I would like to thank Lowe's for hiring such incompetent employees, there is not enough stress in life as it is, what the heck huh? Now I will have 3 guys here in the morning, just to tell them to leave.... I am wondering if Lowe's and Home Depot is having some kind of competition to see who can piss off more people, or give crappy service to its customers...do they win a prize or something??? A big part of the problem is, it does not hit them in the pocket book, Lowe's nor the employees that did not do their job, but as a customer, I lose money and time, AND the job does not get done for another week. I know Lowe's tell your employees to apologize...that goes a long way doesn't it? If you screw up just apologize. I called the Store talked to a manager just now, he told me I was not charged for the concrete...I told him "I know I was not" he went on to mention come back down we can give you a discount on the concrete.....I told him it is an 80 mile round trip from my home to get this so called discounted concrete. So lets see I have to pick it up in my truck...I get as most pickups do 12 miles to the gallon...hmmm so to run to Lowe's in Yuba City Ca. it will cost me $40.00 to get a discount on 8 bags of concrete.......Wow, what a deal. I told the store manager where I lived and that gas being $4.25 a gallon, duh ok I will be right there, how could anyone pass up a deal like that?....I am glad he does not work at my bank. | |
| Trecia Williams | 4/5/11 |
| The Perkins location in Memphis, Tennessee is the best store. The Manager Joe Matthews has the best management skills I have ever seen. It's truely " Customer Service" friendly throughout the store. Aaron & Steve in the Garden center taught me how to use my weed eater and lawn mower & Jimmy and Kevin in appliance delivered my washing machine, hooked it up and advised me on the fact that I needed a stronger circuit box for safety. I true thank all of them for helping me. I will always and only shop at the Perkins location. | |
| n/a | 3/31/11 |
| store 1816 takes the cake on treating faithful employees with a lack of respect.The employees are mostly hard working individuals. However, the management including human resources needs to be completely restructured. I'm a full time college student and gave a 110% every time I put on the red vest. I have never been so humiliated by any upper level management in any other career or job I ever had. Something desperately needs to change at this store, before another hard working associate suffers the same fate as I.Store 1816 and its management team is the perfect definition of workplace bullying. Frank, Arron and Josh should be dealt with, fined and terminated for the way they treat those they employ. Yours truly, A former employee who will be contacting corporate headquarters with my concerns. | |
| Denny Brooke | 4/1/11 |
| Went to your E. Naples location to try and get some help with a simple plumbing question. No Luck. Went to the tool dept to find a specific tool to help me with my problem. There was a tall guy there who only wanted to complain about his job and sent me to Ace or Home Depot. Time 11:10 AM Friday 4/1. You have a serious management problem at that location. I was a Sr Operations execin a major retail chain befor I retired. | |
| Sharon Reed | 3/17/11 |
| Please remove me from your e-mail address reed_sharon@cdph.org. Thanks! | |
| mike | 3/17/11 |
| ive filled out several applications and can never get hired i think its discrimination cause i have a dwi | |
| Linda | 3/17/11 |
| Shame on LOWES, a low blow! Reducing your workforce, namely zone managers, the hardest working people in your stores many who spend 50-60 hours a week and give %150! And then turn around and post positions in stores that this workforce is more than qualified for and not hire them back but instead bring in people with little or no experience. Meanwhile these workers, many of them single parents, are left not only without income but also without health insurance for themselves and their families. I have made sure that I communicate to friends a from Arizona to Maine who have joined in my refusal to shop at Lowes ever again. For every 10 people that I tell, each one of those people will tell 10 more people, etc. etc. and hopefully it will have some negative impact on your stores even though it will probably never affect your corporation as it has these families That will not change until I see a change in the way that you treat your employees. BRING THESE WORKERS BACK! | |
| Tena Moragas | 3/18/11 |
| I am so dissapointed in my experience with Lowes in Nacogdoches Texas. I left my wallet laying on the desk at customer service, video showed a honest employee take it and put it behind the counter. It was said it was put in the safe, but now they have changed their mind and it was just sat down behind the counter. The video showed she put it there but for some reason they don't see what happened to it from there. So sad when it seems that management is trying to protect dishonest employee. Now I am forced to take action which is something I would have loved to avoid. | |
| John C. Fernandez | 3/18/11 |
| Purchased a Round Up sprayer with a 5 year warranty at Lowes. Kept having problems, so I called the Fountainhead group that makes the sprayers, basically the warranty is a bunch of crap. Lowes is only as good the the merchandise it sells, disppointed to feel used and taken, paying almost $30. for a sprayer. I hope lowes takes notice and makes an effort to correct so many negative situations, it wont be long before another comes along and Lowes closes it's doors like so many before. | |
| Robin | 3/18/11 |
| I am remodeling my kitchen and needed information about hardware. I called the Round Rock, Texas store and a man told me that he was cutting a key for a customer and would be right with me. I sat listening to the goings on in that department for almost 30 minutes. While "on hold", I contacted the store operator from my landline to let her know the situation and she told me that the hardware department line was in use. I told her that was because I was "on hold" (cell phone) and listening to the department staff/customers for what was over 27 minutes at that point. She took my name and told me that the store manager would return my call. Just before the 30 minute mark of me being "on hold", someone hung up the phone. It has now been over 3 hours and I have never received a call from anyone including the store manager. I called again and another operator answered and told me that the manager probably never reeived the initial message I left and was out-to-lunch. She offered to take my name and number again and I replied "I am done" to which she said very matter of factly, "okay". NOW I KNOW WHY customer service jobs are being outsourced. I would much prefer to listen to someone who I can't understand at least TRY to provide customer service. BTW, I made my purchase from Home Depot but thank you for the lesson in how NOT to try to retain a customer. | |
| Diane Coles | 3/21/11 |
| Sir, I am a 69 year old lady and my son purchase a riding lawn-mower for me from Lowe's which I like; however, he is unable to assist me much with it and I need a weed-eater and small wagon to pull behind. I have been to the two Lowe's in my area X4 and am unable to get assistance from anyone. Yesterday, I went immediately after Church, knowing it might not be very crowded and it was not; I had my weed-eater picked out(just wanted to ask a few questions), my wagon, but the one packaged was on a shelf I could not reach. I went X3 to the customer service counter to seek assistance and never did get any. I waited approx 35 minutes and when I left there were 2 others there that were leaving, heading for Home Depot. I do not want to go to Home Depot, but cannot get any assistance from either Lowe's. In the previous town I lived in, you could not get 3 feet into the store and there was someone trying to help. In Warner Robins, Ga that is not the norm. I hate to leave Lowe's, for have been faithful ever since they came into being; but not here. | |
| Tara Frazer | 3/21/11 |
| I purchased a High Efficiency steam washer and dryer for my linen business on February 21, 2011 I was told it would arrive to my home on March 8, 2011. I called the Lowes sales associate whom helped me with selecting the items and was told I may receive the washer and dryer on May 19th or 20th instead. Now, it is March 20, 2011 and I still have not received it. I went to the store and was told they could not reach anyone to get information about my purchase on the weekends. I then called the next day on Monday March 21, 2011 and I was told my the store Manager that the items would arrive on Wednesday March 23rd so I said, GREAT!!!. Later the same day I received a phone call from the sales associate explaining to me that I will have the washer and dryer on April 1, 2011 instead. Now I really don't know who to believe. If I knew I was going to get the run around I would have purchased elsewhere. Now, I just want my money back and prefer to do business with a company that would be more honest with their customer when they have spent close to $3000.00 on a washer and dryer. A LESSON LEARNED | |
| Lumber hostage | 3/14/11 |
| Why has the lumber department at lowes turned into total garbage. where are they buying this firewood ? Why do they waste customers time with horrible lumber we have to pick through just to get a few straight boards ? What ever happened to "top choice" or "prime" selections. ? It has all turned into a nightmare and trying to get straight lumber is impossible. | |
| Randy | 3/12/11 |
| I recently purchased a washer and dryer from Lowes in Snellville Ga, a subcontractor delivered it, they did not know what they were doing, they were rude. Before they left. they turned on the washer to let it go through a cycle, and left. When it got to the spin cycle it flooded my laundry room. I called them back, they came back and refused to connect it properly and took my washer and dryer back to the store. These guys were NOT TECHNICIANS..they were cheap labor pulled off the street by a cheap sub contractor from Lowes who can not afford their own truck. They delivered in a rental truck. I guess they can not afford to be in business and be professional.They do not can not afford to have the proper licensing in Georgia to operate. I took my concerns to Ben, one of the managers, and one of his employees came out personally ,delivered and installed my washer and dryer with no problems at all. Ben was very good at taking care of this. As for Lowes, they have serious liability issues using subcontractors, who are not qualified or do not have the proper licensing. I also made it point to show Ben that the dryer they wired was not wired properly according to code (or the dryers installation manual). Lowes needs to hire qualified trained people instead of being cheap. Law suits and problems could be eliminated if they would not hired dumb asses. Just because you have a degree, doesn't mean you have any common sense and can deal with people. Ben made this right, but it still does not help overall customer service at Lowes. | |
| matt kramer | 3/13/11 |
| i recently applied to lowes for the 3rd or 4th time. i never received a return letter to let me know what my status was. this time i got a reply rejecting me. i find it amazing that they hire all the young kids who don't have the knowledge i have and probably one third the costumer service attitude i have. when i went back to see the H.R manager i was greeted by the store manager who was very straight forward in telling me that talking to her would do no good. he didn't even have any idea what i wanted but he assumed i was probably trying to sway her. not a very good attitude for a manager to assume what a customer/maybe a future employee was going to ask. so i join the many of you who are disgusted with lowes and the large corporate attitude their higher management has. where have all the mom and pop stores and local lumber yards gone????? | |
| matt kramer | 3/13/11 |
| in case you may need to get back to me my email address is mattr1953@aol.com. this is the second letter i sent because i forgot to include my email address in the first letter in case for some reason it didn't show up on my previous correspondence. thanks. | |
| Gary Evans | 3/12/11 |
| I needed to speak to someone from your office about becoming a sponsor for the BIG (Blacks in Government) 2012 Obesity Awareness calendar. Please call me at 717-460-8490. Gary Evans. Thank you. | |
| other stores | 3/7/11 |
| READ THE INFO FOR OTHER HARDWARE STORES ON HERE. The truth is, each store is different-- My opinion is that Menards is a store much easier to shop where the employees do a much better job answer to even the most basic questions, and they always find someone able to help with more difficult concerns. However, I have been in Menards stores that do NOT provide the great service I'm accustomed to. Most complaints on this site are horribly mis-aimed, and should be directed to the individual store. Stories one rude employee, credit card concerns, and many other policies are NOT going to be fixed by bitching about them here. Shop around, find a store you like, build a relationship with the employees, and you will find hardware happiness--remember that for every horrible guest comment on here, there are hundreds of perfectly satisfied customers who never posted about it. | |
| Eric Battisti | 3/7/11 |
| On Friday 03/04/11 at approximately 6:30 PM, my wife and I stopped in your store (Lowes Kissimmee FL Osceola Parkway) to look for outdoor carpeting. After ten minutes of searching for an employee we eventually located the associate who worked in the flooring department. The Lowes employee was unsure of the carpet price or if the carpet could be used outside. We were able to roll the carpet and obtain a price. The Lowes employee still was unsure how to figure out the total price per square yard and how to cut the carpet. My wife and I decided to come back in the morning to purchase the carpet. On Saturday 03/05/11 at around 9:30 AM I drove thirty minutes back to the store to purchase several items including the carpet. I located a sales associate; however she advised that she did not know how to use the carpet cutting machine. The sales associate called twice over the intercom to have another sales associate respond to the carpet area. I and two other customers waited patiently for approximately 15 minutes. During that time I watched four employees huddling in a group meeting just three isles down from where we were waiting. When a sales associate greeted me, I informed her of what I needed. She advised that the carpet machine was broken. I then asked her how long has the machine been down. She replied “for a while.” I then looked for a sign on the machine that would tell the customer the machine was out of service. To my surprise, a very tiny sheet of paper was placed to the back of the machine that was not visible to the naked eye. It was written in pencil and placed under a piece of carpet. I left the carpet area very unsatisfied. I decided to speak with a manager about the disorganized situation. I located two managers and explained what had occurred in the past two visits. I received a non sincere I’m sorry response. Because of the unprofessionalism I received in the store I took my business to Home Depot and spent over a thousand dollars and used a 10% Lowes discount card there. These above problems should be addressed so another dissatisfied customer doesn’t take his/her business elsewhere. In these tough economic times I don’t think it is a smart decision to blow off a customer, especially when my wife and I bought a fixer up house that still needs thousands of dollars in updating. The time, tolls and gas I wasted could have been prevented by proper communicating in your store. Sincerely, Eric Battisti | |
| Sandra Pickle | 3/8/11 |
| I purchased new Countertops and Backsplash from Lowes - West Wichita KS. Lowes had to have the money for all this up front and subcontracted out the work to be done. Long story short Contractors messed up my new laid wood floors and quarteround. Lowes installation sales dept has not been alot of help lately and I feel I have been put on the backburner since everyone has got their money. Why should I have to call once a week to find out the status of getting this fixed. Seems information I give them they lose so they say. This is just words to put me off once again. I would not recommend Lowes for any kitchen projects cause they are not standing up for the customer and need to find better contractors who do care about the customer's home. | |
| Glenn Ailes | 3/8/11 |
| Lowes of Somerset, Kentucky has so many issues !!! I purchased a Stainless Steel Refrigerater, Over the Stove Microwave.Which was in stock and ordered a Stainless Steel Stove which had to be ordered. I was scheduled to have my appliances delivered the following morning and waited and waited and Lowes never came. So, I called and they said that my appliances was on the truck hours later I just went in to pick them up myself and GUESS WHAT.....? They was never scheduled to be delivered until my Stainless Steel Stove came in... Which was a few weeks later !!! I demanded to talk to the Manager of Lowes of Somerset, Kentucky and he tried to blame everyone else....I WANT SOMEONE TO BE ACCOUNTABLE !!!!!!! Next day delivery WHAT A BUNCH OF BULL !!!!!!! LOWES OF SOMERSET , KENTUCKY IS HAVING MANY MANY PROBLEMS !!!!!!!!!!!!!!!!!!!!!!!!!! I am a major contractor here in Somerset and am getting FED UP !!! I AM NOT REFFERING MY HOME OWNERS TO LOWES OF SOMERSET EVER AGAIN.... They all have been saying the same thing.. We all deserve better than Lowes of Somerset...Keep it up Lowes of Somerset, Kentucky and you will have no business.......!!!!!!!!!! | |
| Michael S Bizzell | 3/9/11 |
| I as a homeowner and contractor and I have unfortunatley used Lowes on several of my jobs with a horrrible experience each time. From over ordering of materials (estimated by their installers) to improper installation of the product due to non professional installion or in store flooring specialist that sold me the wrong product for the installation. I would not recommend using Lowes, even if it cost a little more money I would use the services of a local buisess because they have accountabilty for there services. I was given every excuse in the book and most of them had to with it somehow being my fault for the problem. | |
| Robert Gardner | 3/9/11 |
| To whom this letter may concern. I live in Seymour, TN. The Lowe's that is located on Chapman Hwy. in Knoxville, TN. helped me totally redo my "downstairs" formally known as the "basement" Mr. "Travis", I only know him as Travis, which is his first name, works in the flooring dept. , has been a GOD send. I purchased the Tile and Carpet from him. My downstairs is 30 feet by 70 feet. The tile and carpet "COMPLETES" the downstairs, it's beautiful. The three gentlemen (hired out by Lowe's) I don't remember their names, installed the carpet which covered my new upstairs office,( 12' x 15') the downstairs bedroom measuring 18' x 22' and the new family room measuring 24' x 32", did an outstanding job. All three were very professional, cautious and extremely neat as far as cleaning up after the project was completed. They were very helpful in answering all my questions and concerns. My contractor was surprised as to making the seam line invisible. I and my contractor was extremely satisfied at how they blended the edge of the carpet to the tile border without the use of any metal strips. My wife and I are extremely proud to show off the NEW downstairs and everyone who has seen it cannot get over at how wonderful the carpet and tile look. I have recommended your carpet installers to all. I have no idea where you found them, I'm just glad you had them to install our carpet. I'll be showing off our new addition by taking pictures and letting Travis show it off. Thank you Lowe;s, Travis and the three carpet installers, JOB WELL DONE | |
| sandra vaughn | 3/10/11 |
| i was let go today because i missed to many days from work, they said i was on probation for a month, in that time my daughter was very sick and needed me to go to as soon as possible, it was a emergency, i had to go, who wouldnt? and fired me, i am a very good employee, the customers love me, a lot of them shop there because of me, i know a lot of them, they tell me if it wasnt for me they wouldnt shop there,maybe i did miss to many days, but theres a lot worst things that go on in that store, and people get away with it, ive had doctors notes, my mom passed away, and ive been very sick this passed coulple of years, but i have been getting better, i have a feeling when my customers find out what happened to me they might be back, i have never in my life been let go from a job, thanks lowes | |
| Tracy Allis | 3/5/11 |
| Lowes has decided to sell us an extended service plan, but don't use it, because they will honor nothing. Don't buy an extended service plan from lowes, Get it through your appliance company for better coverage. We are going to have to take Lowes to court in order to fix our problem. We've had a refrigerator that has never worked form day one and we have found that they don't send parts until they feel like it almost two months. Then we called they said we tried to get in touch with you and were unsuccessful. So, you can't have a replacement. Our refrigerator is a FRIGIDAIRE PROFESSIONAL SERIES and has never worked. They've had a guy out here to replace everything and it still isn't working. Totally rebuilt it and refuse to replace the thing. This is going on five times, although they only document two. | |
| Michael W. | 3/6/11 |
| Lowes sucks. Poorly managed and do not stand behind their policies. | |
| jack davis | 3/1/11 |
| I purchased a washer and dryer on 5/12/10 and the pair has never worked properly. I have had 4 service calls to repair them and they still do not work. Lowe's in Pananma City Beach, Fl says I purchased the pair on 3/1/10 I have the receipt which was dated 5/12/10 they will not honor the purchase date. I flip houses and I have spent oover $102,000.00 at Lowe's in 2010 for this house. I WILL NEVER USE LOWE'S AGAIN PLUS I WILL BE SUING FOR FALSE ADVERTISING POOR CUSTOMER SERVICE AND ALL THE BS I HAVE WENT THRU IN ORDER TO HAVE THE WASHER AND DYER REPAIRED. GOOD BYE LOWE'S AND HOPEFULLY THE CUSTOMER WILL REALIZED WHAT A RIP OFF LOWE'S REALLY IS. | |
| David | 3/1/11 |
| Lowes uses shady contractors without giving them drug tests and refuses to fix anything that the contractor THEY hired ruins even when taking into consideration the fact that the contractor was using illegal substances on MY property (police did not arrive fast enough to catch them) while destroying it. My product is ruined, my property is ruined, my money has been stolen, and Lowes refuses to do what is right. LOWES IN SAN ANGELO TEXAS SHOULD NEVER BE USED. They are complete thieves. | |
| Krunal Soni | 3/1/11 |
| I went to Lowes today for a Stove that I bought 2 weeks ago. The stove just stopped working and I told the manager Lynda that the stove is not working could you please exchage it for me. The manager said I will but your going to have to pay more for the new Stove that you are buying. I SAID WHAT THE FUCK.. I bought the stove for 289.99 and she said that I would have to pay 349.99 for the same stove. She said when I bought it the stove was on sale. REALLY SAD TO SAY BUY I OWN 53 RENTAL HOMES AND BOUGHT ALL THE SUPPLYS THERE FIRST TIME HAD THIS PROBLEM NEVER GOING THERE AGAIN LOST ALMOST 50,000 IN SALES OR MORE | |
| Gail Riggins | 3/2/11 |
| I,m writing to let you know how important electric shopping carts are. I shop the Arlington Texas store. You only have two working carts for this store. I have been to other stores in the DFW area. and this is the case in all of the one i went to. Handy capped people need these to shop. We can,t walk this size of a store. If we can,t walk it we can,t buy. Not every one can afford to buy a electric cart for their own to shop these large stores.It seems to me as large a company as you are you could afford to put more carts in your store. What I came for was a upright freezer. I couldn't walk it so no sale. I also will be looking for washer and dryer. well no sale either . I ended up at a privately owned store. they had carts and chairs for their customers . and made the sale. I realy dont think m this company really cares about their customers that cant walk their stores. I have said something about this problem many time and nothing has been done about it . My e-mail is gail.riggins@yahoo.com if you want to get back with me on this problem. I really dont expect any fpllow up. Signed unhappy used to be customer Gail Riggins | |
| Cathy Davis | 3/2/11 |
| I am letting you know in 2002 we purchased windows for our entire house a total of 12 windows life time guarentee from the company, well the company has went out of business and the lowes in Martinsburg WV say they will not replace three of my windows, they have dirt between the glass and fog no matter how much you wash them they look dirty. Who wants to look out a dirty window? not me I feel lowes should stand behind what they sell and if a company goes out of business then Lowes should honor the guarentee. | |
| joyce | 3/2/11 |
| We are manufacturer for Countertop,Vanities,Bathroom set,garden ornaments and other stone products. How can I get the contact information of Lowes China Buying Office? If someone know,please kindly send to my email:joyce@huabaostone.com,joyce.lee.stone@gmail.com Our company website:www.huabaostone.com Thank you very much! | |
| lowes sucks | 2/28/11 |
| i am an employee of lowes, and the people i work with are great, but the corporation screws all the employees by working a store with 75% part time employees so they don't have to spend money on benefits. but jimmy races away and the executive get their bonuses. | |
| Disappointed is an Understatment Continued... | 2/25/11 |
| Well, Lowes refuses to install our vinyl floor now. They refunded the installation charge. They should give me ALL my $$ back, considering the hell they have put me through. This has been the most stressful week ever. Lowes will NEVER again get my business. I will from now on be a Home Depot shopper! You wont install MY vinyl flooring that I PAID FOR because I refuse to pull up the exsisting 3 layers that are down. I AM NOT RISKING MY CHILDREN BEING EXPOSED TO SOMETHING HARMFUL. Just put the damn plywood down VOID my warranty and put down the vinyl...WTF? IT IS MY HOUSE NOT YOURS...WHY SHOULD YOU REFUSE TO DO WHAT THE CUSTOMER WANTS? I have NEVER hated a company as much as I hate LOWES. And I have had 3 people tell me not to pull up the old vinyl it will work fine...so THANK YOU LOWES FOR SCREWING US!!!! | |
| james catoe | 2/24/11 |
| Lowes is the worst company to work for. I went out for surgery and thought that I was getting myself in better health to be even a better employee and after FMLA ran out I was terminated. Nine and a half years of dedicated service kicked to the curb. I loved Lowes so much that at times, I would walk from Elgin SC to Store 1751. Lowes showed me how much they cared. Lowes told me to reapply if a job came open I could be considered . I did just that and was told that Lowes was looking else where for help. I was a member of Lowes paint team. I have been a painter for more than 49 years. I was hired on at Lowes as a paint pro. Loved my job and the customers that bought their paint at lowes. Life deals some people hard lessons. This was mine. I just wanted someone above Andy Hall,Miss Hoopengardner, and Wille the human resource person to know what has happened. As for as my ten year service gift, please give it to someone who cares. | |
| R. J. Phillips | 2/24/11 |
| For many years I have enjoyed a 10% discount at Lowes because of my military service. I have two honorable discharges, based on active duty during WWII and the Korean War. I was recently told at a Lowes store in Kannapolis, NC that a dischatge is no longer accepted for the discount, but the discount is still available for veterans. What is accepted as evidence of honorable service? | |
| Disappointed is an Understatement | 2/22/11 |
| We purchased a vinyl floor through Lowe's on Battleground in Greensboro. The floor installer called and scheduled our installtion and then called and faxed Lowes and I called Lowes to get my materials out here the following day. they had NO delivery driver, so the scheduled me for that monday. HA! They NEVER showed up and the store manager says he NEVER spoke to my husband. The booted us off the delivery schedule Monday and now my floor cant be installed on time and if the materials are not here today it cant be installed this week AT ALL. Lowes I want a refund and my floor installed. This is ridiculous that you let your employees call us at 7:30 on a SUNDAY MORNING but yet you cant get our materials delivered on time and you cant give us an honest answer as to why either. I am VERY DISAPPOINTED with how you are doing business. What a shame, because i used to really like this store. | |
| Joseph | 2/11/11 |
| ATTENTION ALL FUTURE LOWES EMPLOYEES..Lowes has a new store in Paramus that has a very, nasty, spiteful and uncooperative manager named Camille working there who thinks she can control the lives of all of the employees working in that store. She dictates what time they will work and has absolutely no regard whatsoever for their families or other obligations they may have. Besides risking a lawsuit regarding discrimination she projects a very poor image of Lowes management by drawing attention to herself as she does her version of the "chicken neck" in front of the customer service area while explaining her views and behaving as if she's the president of Lowes. She has succeeded in making almost all of the employees extremely miserable and will undoubtedly ultimately cause problems for that store regarding employees since most of them are looking for other places to work because of her apathetic and spiteful attitude. Companies who employ individuals such as this should be avoided since they are obviously willing to take advantage of the employees' economic situation with an attitude of "if you don't like it you can leave". Needless to say, anyone who has dealt with her comes away with a very negative experience. Unfortunately, Lowes upper management apparenty doesn't realize that employees are also customers along with their families, friends, relatives and neighbors. I can honestly say that if this apathetic, spiteful and uncooperative individual continues working there we will take our business elsewhere. There are many other businesses that will be happy to provide us with materials for a brand new kitchen from top to bottom, three new bathrooms, redoing the entire inside of our house etc etc.SHE NEEDS TO GO. | |
| Joseph | 2/11/11 |
| ATTENTION ALL FUTURE LOWES EMPLOYEES: Lowes has a new store in Paramus NJ. The individual in charge of scheduling employees' hours has absolutely no concern for any person's personal or family responsibilities or obligations. She is purposely uncooperative, cocky and spiteful. Besides risking a discrimination lawsuit she puts the Lowes management in a very bad light. Additionally, her "chicken neck" behavior when explaining her position is absolutely abhorrent. She has made the lives of the employees who work there miserable and as a result she is highly resented to say the least. Also the management takes advantage of the employees' economic situation with an attitude of "if you don't like it you can leave". A company such as Lowes that treats their employees in this manner should be avoided. Ultimately this will cause problems for Lowes since many of the employees are looking for jobs in other companies that respect them as individuals. Apparently Lowes does not realize that the employees are consumers along with their families, relatives, friends and neighbors. This individual needs to be removed immediately. One spiteful individual should not be allowed to make the lives of many miserable. | |
| Michelle | 2/12/11 |
| I just purchased a home and needed carpet removed and installation of a new carpet. I swiftly went into lowes to purchase some carpet. An installer came out the next day to get an estimate I went to Loews the same night and purchase the removal and installation of the new carpet. I was told the next morning the installer would be at my new home to install the carpet between 11-1. One oclock came and left no installer in sight, no follow up telephone call nothing. My son is has asthma and the fumes of old pet urine is very strong because of lowes he has to inhale these fumes. Can anyone spell LAWSUIT!!!!??!!! | |
| Camille | 2/14/11 |
| I am a manager at Lowe's and I make all of the schedules for the employees. Whenever someone asks me to change their schedule I may comply with their request but I also put them on a schedule that is worse than before. That usually prevents any other employees from asking me to change their schedules again. And if they don't like it they can look for another job somewhere else. | |
| builder | 2/15/11 |
| people are crazy, all this work as if they care about losing 30k/year of business. I spend at minimum $30k/month and barely get the time of day. | |
| Lisa Montago | 2/15/11 |
| My husband and i have shopped at the mishawaka Indiana store ever sence it opened in '94 I believe, and after our experience with your store manager Tony Swan we will never be back again. My husband and I have purchased several rental homes over the years and spent thousands of dollars at your mishawaka indiana store.I was in your store last week and asked a lady if I could talk to a manager to see if I could " make a deal" on a damaged appliance. Tony came over and from the begining of our conversation I could tell he was in a hurry and really didn't want to help me. I asked tony what the price of the appliace was with the damage and he said in a snotty tone " Umm the price is right there in that BIG YELLOW box that says clearance on it" "Thats the price." Before I could say anything (because my jaw was on the floor) He said "anything else you need?" I said yes I want to talk to your store manager. Tony informed me he was the store manager. I then told him I will never be back. I have NEVER been treated so bad in my life. I went to Home Depot that day and spent $3,000 on washer,dryer and a stove. I'll be shopping at Home Depot from now on Lowe's has FOREVER lost my business! | |
| mark | 2/15/11 |
| your hr people in mechanicsburg pa are ASSHOLES OF THE HIGHEST ORDER | |
| Art | 2/16/11 |
| I work at lowes 1677 in MI and just wanted to hop in here and observe what people had to say about Lowe's in general. At my current store, it is very rare when a customer isnt taken care of immediately. I mean even installs which we subcontract are usually done next day if not the day of. Any customer complaint that we get, we have to get on top of right away so I am really shocked to see that people are being lied to , or are given the run around. As far as our return policy goes, Lowe's will return anything and everything no matter what. So for the person on here that had issues with their ceiling fan, returning it shouldn't have been an issue at all. And if "Amy" Said "no" which she is not allowed to do without a managers decision then she will most likely get in some kind of trouble for turning you down. I was honestly speechless when I read a lot of these posts on here because most of the issues could have been handled very quickly had you talked to a manager. When Lowe's speaks about customer focus, they mean business. They are doing anything and everything possible to improve customer service. They even laid off 1700 managers companywide so that they can put more associates on the sales floor for better customer assistance. I can't speak for other stores to much but I know that anything that goes wrong at my store and many other stores that I have worked at gets attention ASAP. And if all else fails there is also the (800)44-Lowes number that you can call to resolve any issues that you may have. | |
| Crystal Paxson | 2/16/11 |
| NEVER AGAIN will I buy ANYTHING from LOWES!!!!! I have NEVER had a more unpleasant online shopping experience in my life. The lowes in Memphis is HORRIBLE & unprofessional & unorganized & don't know their butts from a hole in the ground I'm guessing. The screwed our order up and admitted it! Even though we're getting a small refund for our trouble,I still warn everyone from dealing with them >8(...All day yesterday & for a few weeks we kept hearing our fridge wasn't there,so we asked for one of equal value that WAS there & all of a sudden our fridge is there. so not it's showing up that we haven't paid for it,then we did,then we're not in the computer,then it's just the fridge that isn't paid for,now all they need is for us to move a block on our bank account.I'm SICK of the run around! The bank verified with us there is no block,and a bock doesn't even exist,so now it's back to waiting for them to redo their paperwork and call us back. I CAN"T WAIT to fill out my customer satisfaction survey!!!! NEVER AGAIN WILL I DO BUSINESS WITH THESE IDIOTS!! | |
| Darrel | 2/17/11 |
| I bought a Arrow metal shed on june 6 2010 after the first snow this year the shed completly collapsed, neither lowes nor the manufacturer will stand behind their product I am on my way to the local small claims court for a ten dollar court fee I will have a judge make the final determination. | |
| Tom | 2/18/11 |
| Lowes is a bad company to work for its all about kissing ass they treat you like shit i would never shop there. | |
| James | 2/10/11 |
| I USED to go into Lowe's and spend alot of money. I have remodeled 2 homes through Lowe's but NEVER AGAIN WILL I STEP FOOT IN A LOWE'S. I went into your Lowe's in Mishawaka Indiana store #200 (yes I shopped there that much I know the store number) and for the 3rd time your manager (i use that term loosly) Tony Swan was EXTREEMLY RUDE and acted lIke he didn't want my business. I was told the Store manager Jack would call me to take care of the problem.....well 3 weeks later and I geuss I am not important enough for a phone call to keep my business. So I went down the road and opened an account with Home Depot... Bye Bye Lowe's you will NEVER see ME or my MONEY AGAIN!! | |
| former senior manager | 2/11/11 |
| I worked for lowes and the same thing happened to me. I was fired for no reason and lowes could care less about any of their employees. They overwork, underpay their employees, give their customers the run around, and answer to no one. I spoke with 6 different lawyers about legal action against them and all of them said unless anyone pretty much in any state of the u.s. has an employment contract(very few companies) or a union, any company can get rid of you for any reason. They have for years recruited walmart managers and hired them off the street rather than promote someone from within. I guess it isn't really a surprise how crappy they are getting. Lowes is being run by ex walmart idiots. The district mangers turn a blind eye to everything they can until the RVP's get word of probmems. They are all corrupt to some extent, and have a very "buddy, buddy" mentality between them. They let every scum sucking theif walk into any store and walk out without ever stopping them because of "policy". They overtax their managers with extra paperwork, tasks, everything under the sun except customer service. They just let some 2000 upper management go, while demoting and taking pay away from the ones that stayed. they are looking at doing the same thing with their department managers in the next few weeks. It all adds up to Lowe's *** more than HOME DEPOT could ever aspire to. But don't worry, what lowe's has done and is doing to its employees will come back to get them. I will never shop with them agian and hope others will do the same. Take it from me, a former senior manager with lowes, they dont care about the customer. All they want is your money. LOWES NEEDS TO BE UNIONIZED. I have never been a proponent of the union until I went through this injustice. Spread to everyone, talk to any decent lowes employee about starting a union campaign... TRUST ME LOWE'S IS SCARED TO DEATH OF THE UNION. WE HAD YEARLY UPPER MANAGEMENT MEETINGS FOR THE WHOLE DAY JUST ON PREVENTING EMPLOYEES FROM CONSIDERING OR TALKING TO OTHERS ABOUT THE UNION. | |
| Jaime Pecotte | 2/9/11 |
| I special ordered a custom front entry door from Lowe's in Erie, Pennsylvania on 28 November 2010. The door arrived at the store on 15 December, but the store waited until a week later to have the installer contact me. It was scheduled for Christmas week, but when the installer arrived he had the wrong door. Lowe's then reordered the door. Shipping delays and poor oversight, coupled with the schedule of the installer contracted by Lowe's have led to no door still being installed on my house as of 9 February 2011. If this is what you get for $3,000 in advance I'll take my business to Home Depot in the future. | |
| Margot Wright | 2/9/11 |
| The end of December I spent over 2 thousand dollars on shutters for our home. They finally arrived and the installers came to install them. The manufacture for Lowes built the living room shutters and a piece was missing. Lowes promised a RUSH on the new shutters. Everytime I call Lowes about the shutters and speak to several different managers I get a song and dance. I'm disgusted with the very, very, very poor customer service. Here it is the 2nd week of February and I still do not have living room shutters and anyone can look into my house and observe what we are doing. I will not spend my money at Lowes again. | |
| Toni | 2/9/11 |
| If your husband or wife passes away you better have the paper work to close the account or you will be talked to and hung up on by customer service. They treated my mom like a cow being hurdled through a slaugter house. Lowes customer service sucks and we will not be back. | |
| Jarrod | 1/19/11 |
| I live in Lakeville, MN.......and the closest Lowe's is 10-25 min from my city depending on traffic. Now I don't want to say anything but there are 2 Menards and 2 Home Depot's within 5-7 min. of our city(of 45,000, and to top it off there is nothing south of the river here that makes either store have to compete with each other. I am not a marketing genius but if I were, I would make it almost impossible for either store to have a "Lock" on the "Home improvement" area, especially where it comes to an up-and coming city. I like the choices your store gives me and my friends so please take this under advisement as more people such as myself have expressed the same feeling to the employees at the Shakopee store. With great admiration and respect for your store and the employees you keep and train... Jarrod ::;;;; (last name left blank for reason) | |
| harry s | 1/19/11 |
| purchased several items from lowes pt charlotte and was very pleased by one young man named luis. he went above and beyond with his service even when we had a problem getting the product, the very next day when he was working again he came to our rescue. Truly one in a million. | |
| Worthless Warranty | 1/19/11 |
| Alread had 5 service calls from terrible repair company, no service call follow-up from the warranty company and still have a washer less than 6 months old that doesn't work. Gave up and decided to call Lowes Corporate....transfered and on hold 4 times over an hour only to be told they need to send yet another service company out to try to repair the washing machine. Beyond unacceptable. We will not be purchasing any other appliances from Lowes and we will make sure we advise friends and family to avoid Lowes warranty on products. Warranty is worthless when it cost you more time away from work waiting on incompetent service providers and on the phone with Lowes than the $800 you paid for the washing machine. | |
| Brian Gard | 1/20/11 |
| To whom it may concern: I am writing you to ask how your hiring process works. Because, Surely, someone in your organization does not understand what it means to be qualified for a position. Nevertheless, I have applied to your company several times and had 1 interview with a position which was filled internally. I did not let that discourage me because I found that the HR coordinator position was available and I applied for it. The HR person who was there at this location was a good friend and new my capabilities but somehow within your organization I did not even get interview. I have several years of experience in retail industry and a graduate degree in Human Resource but still no interview even. Well I am looking to your competitors for my career from here on out. | |
| n/a | 1/21/11 |
| I've work for lowe's almost 10 years and I'm a zone manager. i would like to take the time to tell you what is going on your stores. First zone managers are the most hard working managers in the stores. store ,ops,sale's,LP,HR,and admin managers really don't do much . i have worked my way up into this company over the years. Something is not sitting right with managment in the stores.It all started two weeks before black friday. It was leaked that BIG!!!! Changes are comming! to the Managment staff. (that means some managers jobs are in trouble. the Store Managers use this to basically make you shut up and FEAR your job. so you work harder ...Xmas comes around people are scared to spend money on gifts for there family..still no word on there jobs just keep getting those well its comming we don't know what or when but better stay out of trouble....the store managers are telling the upper managment in the store i had to take all managment files to our district office and rate them...HUMMM.now The last month of the year for lowe's comes around still no word. it's heard that lawers came to our corp. offices and made people sign a contract not to spill the news that the stores managment staff is about to change... then make a statement that if you give out the info your fired.....now the manament staff hears this and fuelling the fire has the store moral on a all time low./ HR manager have no clue whats going on when ask.. store managers are like hey i'm SAFE!!!!!!!!What is up with that. so now almost feb. the managment are called to a meeting to discuss there store managment staffs future this is four months of keeping those hard working managers in the dark what a moral bouster.....THANK YOU FOR TAKING CARE OF YOUR MANAMENT STAFF THE ONES WHO HAVE MADE YOUR COMPANY GROW. Nice treatment lowe's thanks for nothing and causing hardship on your FAMILY.....i hope we do get fired BECAUSE I WILL BE MAKING BANK OFF YOU FOR YEARS TO COME.....SUE!!!a GREAT WAY TO TREAT YOUR FAMILY HUH? WHAT A JOKE............ | |
| Paul Dobner | 1/21/11 |
| If I could give Lowes a zero rating I would! They should call their name ZEROS because you get ZERO customer satisfaction. I bought ten Pella windows from their store in Columbus Ohio for my home. It has become the worst experience to say in my life. They subcontracted the work to Windsor Construction. Regardless to say my windows are leaking water inside my house because they did not caulk or seal the windows at all on the outside. They did not do a lead test before they began pulling my windows out which is required by mandate. They did not even put tarps down. They did not even clean my sills before they caulked the inside of the windows thus the dirt is bleeding through the white caulk. There is too much information to put here. If you want to know more contact me. Please do yourself a favor and do not make the same mistake I made. I am a small business owner and have never seen such poor workmanship. I will be fighting them all the way until I get satisfaction and I will never do business with them again. Call me at 614 460 1696 and I will give full details. Be prepared for the unbelievable! Yours, Paul Dobner | |
| William Cole | 1/24/11 |
| I am a former employee, during the time that I worked at the Bozeman Montana store the store Manager Jeremy had approched me on 3 different occations during working hours to Join his Church, He is a Morman. the first 2 times I was polite and declined the inventation. The Third time he asked I was Offended that he would ask again this time my responce was a bit stronger. With in a Month I was asked to come to the office and was told that I was under investigation and shortly there after was Terminated from employment. | |
| Love Lowes | 1/27/11 |
| I have shopped at lowes for years and have never had an issue with them despite a few bad employees but some people are miserable and it shouldn't be held against the company. My real reason for writing this review is simply to point out that half of these comments were obviously written by idiots. The worst being the man who repeatedly states that "LOWES" said he could return something. That is a completely ridiculous statement. I would like to know where "lowes" THE INANIMATE store is telling people that they can return things. This same person also spelt the word "customer" wrong repeatedly. In my opinion, if you want people to take you seriously, you should do your best to not sound like an idiot. Needless to say, most of these rants about shotty service would not deter me from shopping at Lowes.I also find it amusing that people actually threaten to go to home depot instead. Lowes makes thousands of dollars more than home depot weekly, I'm sure they don't mind. I've done the research on many occasions since both lowes and home depot are within a 1/2 mile of each other here in Williamsburg and I have found that Lowes is more knowledgable, has a better selection,and offers better pricing on most items. If you wish to settle for subpar service in the attempts to smite a million dollar franchise then by all means, enjoy. | |
| andrea | 1/26/11 |
| My husband was an employee and yesterday without an warning his position was cut. No warnng , no other postion offered just "see ya" to let you know my husband was a dedicated employee for years made many sacrifices to better the store, better customer focus, gave you 150% and for Lowes to hand him paperwork and say sorry your position is no longer needed is very poor poor management these employees have families that are on health coverage thru Lowes, made sacrifies with their families to fill in for shifts that weren't covered. Shame, Shame on you Lowe's for a very distasteful decision on how you handled your staffing issues. I know this company is NOT broke to do such a mean thing. | |
| cynthia | 1/26/11 |
| I was an employee for lowes 2707 in homested a wonderfull store to work in great company but when new store manager came in SANDRA DEAMORE everything change she had the tendency to micro manage,do as she pleased not following store policies and humiliate associates makeing them them feel inferior for example to me she stated that i couldnt speak with district manager cause i was this low and the manager was this high also i had injured my elbow back in july and in october on retaliation she terminated me stating i was unproductive cause i was unable to complete one assignment due to my arm injury and task requiered lifting beams abd she didnt want to her nothing she just wanted it done i asked for a copy of termination and was denied till this day janurary 26 2011 i am still under treatment and unable to get a job i really loved my job and because of retaliation i was terminated various letter had been sent trying to notify to the company of what was going on and nothing was done till when is this women going to be till they noticed whats really going on funny thing is i was psa and we never had complaints cause i was always on top of things and trying my best to do as policy requiered and i wasnt psa manager now that im not there 10 psa managers had to go and fix the store cause it was falling apart now what does something like that tell you yes i was a big influence and hard worker in the store very customer focused just a little advice employee need enthusiasum and a little understanding as to there needs and they also need to be heard then maybe there will be less terminations cause thy are trying so hard to save budget for there bonuses that everyone is getting terminated without consideration on there job performance...... | |
| Maryann Peoples | 1/26/11 |
| As for your Thomsaville, GA store I went in and learned of the dismissal due to lay off of one of your best, most energic, willing to help managers. Just know that my company and friends businesses will take our business elsewhere this was a wrong move in this store, please bring him back and I'm sure the other lazy managers know of whom I am talking about. I bet your customer satisfaction goes down as well as moral from the other employees you could just feel it when you walk in the store. I will miss this smiling, wonderful person. Shame on you for making a bad decision. | |
| lol | 1/26/11 |
| Most of you are ridiculous. Sadly I don't see most of you giving a good review when it is deserved but jump right on the bad reviews the second it happens. People make mistakes, things happen. Get a life. | |
| TJ Kang | 1/12/11 |
| I purchased a washer less than 30 days ago from Lowes. The first time using it, I noticed it leaking. I called Lowes and they told me to check with the manufacture for warranty info. I called Samsung and they came to pair it one week later. The day they fixed it the problem worsen,,,more water! I called Samsung and they said they would send the repair man out again. Several days had passed and nothing! I called Lowes again and they told me they need to call out an advantage repair person. After spending one hour on the phone and they scheduled someone to come out next day. I took the day off and waited most of the day with no repair person. I called Lowes and they said the repair person never got the repair order!!! What the hell??? I was pissed! Now they say it will take four days for another repair order...I called corporate office and got the same" please hold" we will have our executive people on the problem. Its a been three weeks since I did my wash and Lowes customer service is nothing but a poor customer service. I will wait to see what happens next. I will be calling the corporate office next again! | |
| Rick Snow | 1/14/11 |
| Purchased a quartz countertop from Lowe's in Wareham, MA. and had some problems. Lowe's took care of the issue and it wasn't cut and dried. Manufacturer and installer were to blame (my fact) and a complicated situation. Lowes was relentless in bringing to a resolution. Starting and ending with Jamie Rodriguez and Dawn in Kitchens. Needless to say they have my business. | |
| debbie leftwich | 1/15/11 |
| the lowes down in san antonio keep referring south texas for there warranties and nobody gets done right if you look online you can see the bad reviews. i do not understand why they would recommend a company who everyone complains about. they came to my house and tried to repair my ref and did a horrible job. if lowes could please check into this that would be great thank you | |
| Jody Bean | 1/15/11 |
| My wife and I have been remoldeling our home over the past three years and have spent well over $15,000 in various store locations within the Charlotte, NC region. My complaint isn't about products but more importantly about store employees. We have been in numerous times when there was a lot of wood, sheetrock or heavy materials purcahsed that we have made and asked for assistance only to see employees run like ants to aviod helping with assistance in loading to a cart or loading to the vehicle. I can't tell you how many times I have had to go back out to the parking lot just to grab a cart when employees are standing around drinking coffee or "looking busy". It upsets me to see that many employees that are employed in this bad economy just to see how much work they can get out of doing. Seems like Lowes spends a lot of money on employees that don't do a lot of work. My suggestion is to post a sign a the front door that states "have a project you need help with"? If you load it yourself, bring it to the register, after finding a cart somewhere in our parking lot and then load it into your vehicle while our emloyees sit around and watch we will give you a 15% employee discount to help pay for our employees that don't want to help. Seems like all of my friends and family that I talk to have the same problem. If anyone from Lowes would care to make sure I am telling the truth email me at whitjody@yahoo.com and I will give you the information to look up the amount we have spent in your stores over the past three years and thank god we have completed our projects to where hopefully we can have some rest. | |
| Rod P. | 1/3/11 |
| i ordered two doors,one which is custom size. nov 1 2010 quoted pickup time 15-30 dys.dec 2 2010 doors are in, so i go to pickup the WRONG doors they ordered after 47mins they are standing around,i go in the back to get see if i can get the doors.they bring the doors up front. sorry they say, lets order the right doors. dec 2 2010 the doors were ordered i think. they call me today jan 3 2011 to tell me the doors maybe in about jan 18 2011. almost 3 months for 2 doors.they tell me that the supplier is slow/backed up. "mg ryan" tells me he knew they were slow why cant he tell me that when i placed the order. because of the time they wasted i cant cancel the order. 3 months later store- levittown pa | |
| donna | 1/3/11 |
| lowes dows not honor thier agreement with thier warrantys! it says 7 days a week serivce and repair nothing about the holidays! there warranty also says replace or fix with in seven days. My washermachine has been fix three times. it should of ben replaced.Im a senoir citzen living on a fixed income. Taking care of a disabled daughter. I called lowes to fix the washer machine! The guy said it would be three days to be fixed its been almot two weeks. My daughter illness depends on me having her wash done every day with clean towels and sheets and clean clothes! But not know. I have been to the laundry mat every day which cost about $25.000 a day at the laundry mat. I could had enoufg to buy a new washer. but lowes says it will be fixed. Theu had sunday and now monday still not fixed. I will not recomend lowes to anyone for appliance. I found out if the washer was replaced it would take 1 day for a new one! | |
| bill wilson | 1/6/11 |
| got two srool that were the same stock # but were not the same stool talked to the store rep thay blue me off. I also had them installed it is the worst job I have ever seen, thay came out three time and still did not get them right. I reset both of them my self lowe's can jump in the river befor I will use them again..... VERY UNHAPPY | |
| Mike Eaton | 1/9/11 |
| We recently purchased a whirlpool gold refrigerator from the Fairview Heights store in Illinois. We have had issues with the ice maker working since we have bought it. It will work for a while, then quit and start working again for a few days. Twice it has quit completely and we have had to wait for a repair service. In looking at the reviews for this model of refrigerator we have found more than a dozen reviews about the ice maker not working as well as have met other people with this model and problem. Getting service is like pulling teeth and has taken several weeks each time. We would like to exchange this model for another and three times we have talked to Lowe's supervisors and been told they would get back with us about this in a couple of days. No one has ever followed up with us and we are tired of waiting and being put on hold. | |
| Frequent Shopper | 1/10/11 |
| Home Depot is the place to go if you want good service in Texas. When you walk into a Lowe's you are lucky if you can find someone to help you-----at all. My last visit was made all that more frustrating because the person waiting on me was not a native English speaker and had a great deal of difficulty with the concepts of length and width. When I asked for someone who could speak English and/or the store manager, I was rebuffed. I left and went to Home Depot and bought a houseful of Levolar Blinds at the same price and same installation price but at a MUCH more pleasant environment and with an extremely helpful Hispanic employee who was not only tri-lingual but understanding of the meaning of words in all three languages. Speaking with my server later at dinner, she also said that it was her experience that people are always happier when they go to HOME DEPOT! My neighbors have the same sentiment. I now will always go where my business is appreciated and the managers and service personnel do not have "an attitude" as they do at Lowes. And when you go to the online customer care site, the fill-in form will not submit! | |
| Stacy Neef | 1/11/11 |
| Lowe's recently moved into our area, Bastrop, Texas. Since this past summer, in 6 months time, we have made 3 major purchases. We purchased a new Kitchenaide dishwasher that was marked on sale. The sales associate said it was not in stock and he ordered it. It would be in in a week. It took 5 weeks before it was deliviered and installed. There was a huge lack of communication on their part, not knowing when it would be delivered, or where it even was..at one time it was "lost" in shipping. We were given a $50 credit for our inconvenience. This past October, we purchased Levolor window coverings. 3 weeks after the order, they arrived but were not installed for another 2 weeks. No compensation. And, right now, after almost 4 weeks of placing our order. we still do not have our storm door installed. First, the door came in, but a "part" was missing. That part took 2 weeks to come in. Secondly, the door was to be installed last week, but they can't come out after 5pm - we work til 5 and are home on weekends. Third, finally they were coming this past Saturday and would call. We waited around the house and they did call at 2pm only to say they could not install anymore that day. My husband told them he wanted the door in yesterday, Monday, or he wanted a full refund. Monday, my husband took off early and while waiting, got a call saying they were working on another call and would not be out. They could come out today, but our cold weather would not work with the installation of the door. Hence, we wait until this weekend. These expereinces, all 3 of them, are rude, an not good for your business. Lowes people skills stink. | |
| steve sullivan | 12/29/10 |
| purchased 3 new sliding glass doors from the pompano beach store over 2 years ago. cost $12000 plus. installed by a lowe's installer the week after thanksgiving 2 years ago. doors never worked correctly. problems included: sometimes wouldn't open, opened but jumped the track and couldn't close,wouldn't lock, leaked water that ruined a brand new laminate flooring and many more. lowe's agreed installation was at fault and agreed to replace and to fix the flooring. new doors installed in june of this year, 2010. they also leaked water when it rained. i hired a gc and a roofer who both concluded the leaks were from the doors. after numerous visits from the installer and lowe's employees to try to correct the problem lowe's finally sent mr. david reed, area installation manager to inspect in september. he was not convinced the doors were the problem so he sent his own gc by later in sepember and the manufacturers rep in november. both concluded the doors are the problem and were not installed correctly. as of today, 12/29/2001, have not been contacted by any lowe's personnel re this. guess they feel the doors will miraculously heal themselves. | |
| Ramona E | 12/30/10 |
| We have purchased a washer and drier from Lowes in Hamilton, NJ on black Friday. We were supposed to get them delivered the first time on 12/15/2010. The day before we got the confirmation that the items will be delivered on the promised day. On 12/15/2010 there was no call or washer and drier. I called the delivery company they stated that Lowe’s canceled the order. I called the store and was advised that somehow the drier got deleted off the order in the computer and they had to order a new one yesterday. I was told the new date would be 12/22/2010. On 12/21/2010 I called the store since we never received the call from the delivery company. I was told that the washer was damaged and they just ordered a new one, which will be here on 12/30/2010. On 12/28 and 12/29/2010 we called Lowes they told us everything is fine we will have it on 12/30/2010. On 12/30/2010 we got a call at 8 am advising that the will not be delivering the washer and drier because now the pedestal are missing. That was three days that we had to take off and wait. The first two times we did not even get a call letting us know that its not coming. Never ever will we order anything from Lowe’s. The items were paid for in November 2010 so why a month later we still do not have the item. This is HORRIBLE customer service. | |
| John Johnson | 12/31/10 |
| Dear Sir, My wife called to report that our FRIGIDAIRE Electric Range's LED control panel, which was loose the day it was delivered, had broken loose completely and we needed it repaired. She was told, as your email of Tue, Dec 28, 2010 below states, that a repair man would be dispatched to fix the problem the next morning between 8:00 am and 12:00 pm. She explained in detail the problem's with the stove, to the Lowe’s Service Advantage Representative that she spoke with. She explained the problem with the LED control panel and that the left rear eye on the stove had also never worked from the day we received it. She had called Lowes before concerning the problem with the rear eye, which turned out to be one of the wires on the bottom of the eye, not being seated properly. I pushed the wire back in and it seemed to be fine, so we canceled that service call. It has since continued to pop out and stop working. The repairman who was suppose to be here on the 29th called the evening of the 28th and stated that he could not be here until Friday the 31. Thinking that after my wife, had stayed on the phone with the Lowe’s Service Advantage Representative for about ten minutes explaining the problem, giving them the serial number and model number, that surely the repairman would have this information and the part to fix it, when he arrived. He showed up today around 11:00 am, had no idea what was wrong with the stove and said that he would have to order the part, which would take another week. I have had it with Lowes; this fiasco has been going on since day one. When all four appliances’ we ordered were purchased, they were scheduled to be delivered on the same day. On the day they were all suppose to be delivered, the delivery men showed up with a Washer, Dryer and a cord for an oven, no Stove, no Refrigerator. After waiting about two more weeks, two other delivery men showed up with the refrigerator and the stove. We had already specified the direction the swing needed to be on the refrigerator door and were told it would be setup at the store before delivery, it wasn't. The delivery men then proceeded to break off the plastic buttons used to cover the screw holes for the side that is not being used, then used a cordless drill, set on hammer, to tighten the bolts to the door. They broke off one of the bolts on the refrigerator door and had to get my wife to run one of them to the hardware store to get another bolt. He got the wrong length, wrong thread pattern bolt and forced it as far as it would go into the refrigerator, which left the door not closing correctly. They then each grabbed the door and pried on it, until it was hopelessly warped, handed me a handful of broken plastic buttons, told me a little super glue should hold them on and then left. After calling and complaining about this and waiting another two weeks with a chair propped against the refrigerator door to keep it closed, we finally got a working refrigerator. Now the stove, which has also had problems since the day we got it, is going to take another week or two to get fixed. My whole family has come to Michigan to visit us and we were suppose to be having a big New Years dinner for the whole family tomorrow, which won't happen now, because we don't have a working oven. I am sending a copy of this email to my Attorney and if this matter is not resolved in a reasonable amount of time, I will be filing suite against Lowes to recoup the full amount paid for the junk I was sent by your company. Sincerely, John Johnson | |
| C Cox | 12/31/10 |
| The Gun Barrel store takes the cake for the worst customer service. Today, December 31, 2010, I went to Lowe's garden department and loaded 400 lbs of soil with my brother. Pushed the cart up to the register and told them I just wanted to price edging and would be right back. As I walked out from the aisle the cashier told me I would have to push the 400 lbs into the store to check out because they were closing. Now mine you there were two cashiers and both were closing with customers still shopping in the garden department. Time was 3:41 a very odd hour to close a department. So I pushed the cart to customer service, one clerk is working the cash register and the woman who would not check me out is standing with her back to me and shooting the breeze with another employee. I stood and waited until she was done talking and started to complain, let me get this right, you couldn't check me out because you needed to get up here to talk with your fellow employees instead waiting on customers. What time does the garden department close? The floor manager, Mike, was standing behind the half wall and tried to claim that he closed the garden department. I said you waited until we load the cart, push it to the register and then decide it was more important to close than to check out the customers still in the garden department. I said well it couldn't be too important to get an employee up here to help, because then I had to stand here and wait until she was done talking with another employee. Three employees standing around and none of them helping any body. He said they have a long check out process so they can go home. I said no, you don't care about your customers and I guess I will need to bring this to management's attention, because I am tired of it. He kept apologizing and offered a 10% discount. I told him I don't want a discount, I want you to treat your customers better unless of course business is so good you don't need customers. I said I tell you what, you ring me out and then load my truck, because you are responsible for the decisions you make that are not to the benefit of your customers. In the future, I hope you think of the customers, because a thinking person would have closed the gates, assisted the remaining customers and then closed the department. Not close the department, watch the customers, then take a sorry about your bad luck approach, because the store is closing at 6 p.m. and we need to get out drinking. It is just a pitiful, sorry bunch working in Gun Barrel. Prior to this incident, the last couple of times I have been to Lowe's to buy plywood, hardi-board, lumber, etc to build a 12 x 16 shed, we have had to load all the materials ourselves, while the young bucks are no where to be found. After wards, I went back to buy paint and no one waited on me even after customer service paged over the intercom for help. Then I ordered a special double sliding glass door and paid for it. Lowe's said they could send out a contractor for an estimate. Unknown to me the contractor reported back to Lowe's that it could not be installed, because he did not know what type of header was below the roof. So the door did not get ordered and was suppose to be installed as to enclose my patio before my company arrived. I called about delivery when it did not show up on the delivery date, and find Lowe's employees made the decision to cancel the order based on their contractor, but did not credit back my credit card. I called the manager, told him what happened and told him I wanted the door. When my brother arrive for vacation he installed the sliding door and guess what, the header was an over kill (double stacked and double width 12x13's). No excuse for such a lack of communication and effort in removing a piece of siding. Nor on behalf of Lowe's employees for not picking up the phone and calling the customer. Well today was retribution day, because I have finally figured out that if you don't complain loudly and write complains, you just get the same old same old crappy service. So Lowe's corporate I hope you are reading, because Gun Barrel, TX customer service is almost non-existent and certainly not female friendly. I for one have had enough, tell your employees to shape up or ship them out (many are waiting to take their place), because without customers you don't need employees and they are doing nothing to endear your customer base to speak highly of your store. If Home Depot ever moves into the area, corporate would have to close the doors on this location. | |
| Drena Flinn | 12/26/10 |
| I purchased 2 security doors from Lowe's in March 2009. Well the day after Christmas Dec 26, 2010, the screws (plastic cheap screws)broke off. I don't know how a contractor put a heavy steel door in with such cheap screws. I contacted Lowe's and was told that it was over a year and that my contract only covered a year for the labor and that I would have to pay for someone to look at the door and repair it. I have already paid 306.00 to have the doors installed, if this isn't highway robber I don't know what is. It was as though they purposely put in cheap screws that they knew were going to break eventually. I did email CEO Robert Niblock and will write to the Better Business Bureau if I have to pay for more work to get my doors re-installed. I hate Lowe's and I have no intention of shopping there again unless they make their wrong right. Drena Flinn | |
| Terry | 12/24/10 |
| I would like to know what kind of scam you are pulling? I bought a fourty dollar gift card come to find out it is only worth 36.07. can you tell me why? I am calling the atterney general to see what they can tell me. | |
| Brent Engelage | 12/23/10 |
| I purchased a very nice refrigerator and clothes washer from Lowes in my home town and decided to purchase the extended warranty on both. The salesman suggested that I put the 1-800 number for the extended warranty in my cell phone for safe keeping should I need it in the future. We are having some difficulty with our refrigerator and I called the 1-800 number and was told that I was "not in their system". Beyond that, I was told that they couldn't locate my name or phone numbers anywhere in their systems and that I would have to call my local Lowes to "see if they can find you". Frustrated, I did just that and was told that their "records only go back 6 months". I have the receipts at home but would like to start getting the service started now, so I called the corporate office, only to be told that they could not help me either. I asked to speak with a Supervisor, I was put on hold for 12 minutes, at which time I hung up and decided to write this "review". I will be purchasing all future appliances and extended warranties from a company that has a much better records retention policy and certainly much better customer service. Thank You | |
| Connie Shigenaka | 12/16/10 |
| I am very fortunate to work for Lowe's store 126 in Fort Wayne, IN...When I went to apply I was only thinking I would get part time cashier at best with the economy the way it was and I already had a job that I liked...I stress the word LIKED...I was quite shocked when during the interview the store manager Joe Gabriel stepped out of the room and returned a few moments later with an offer I couldn't pass up...full-time with benefits...I was only looking to supplement my other job where I had worked for eight years off and on and had come back to work with a still broken ankle to keep my job only to find my pay and hours severely cut...It was a god send and I haven't looked back since...I sincerely love my job and the people I work with and would not even consider moving to another store at this time. | |
| Paul Preston | 12/16/10 |
| We purchased a Bosch tankless water heater from Lowes a couple of years ago and one of the selling points was it was guaranteed for ten years. It quit working after two years and Lowes will not take it back without a return number from Bosch. A long and drawn out process across three time zones later (and no hot water)with no resolution yet. Even Lowes personnel, to their credit, helped me make the case with Bosch in VT. that they should houor their guarantee. Lowes is selling products from this manufacturer (Bosch) who will not honor their manufacturer warranties and does not provide customer support in the field. I question Lowes doing business with a supplier that is so unethical and frankly dishonest. | |
| Joyce Semenuk | 12/16/10 |
| I work for Lowes 2548, in ToolWorld, and I want to send cudos to the department that did the advertisement about the Kobalt Multi-head wrench!!! I have yet to see the ad, I'm told by customers that it's shown during a lot of sports events and with my schedule, I'm not surprised I haven't seen it. Well we sold out every single Multi-head wrench and wish we had more. Our poor customers come begging for it and all we can say is that we are out and as far as I know there is not a store within 100 miles of Spartanburg that has one! We are offering them the option to do a pick up later.. but letting the customer know that we can NOT guarantee when delivery will be. I'm amazed!!! Amazing how excellent advertisting can sell a product. I, myself, thought we would be stuck with the Multi-head wrench for months to come. Sooo, glad I was wrong. Thank you Kobalt. Thank you to the people that produced an advertisement that could possibly have customers begging for such a tool. Keep up the GREAT work!! I'm impressed and I'm actually going to DVR a sports game just to see the ad! Thank you Kobalt for an excellet product and Thank you Lowe's advertisement department for doing such a GREAT job. Sincerely and with great thanks... Joyce Semenuk CSA 4.. Tool World Spartanburg, SC Store 2548 | |
| marcia miller | 12/15/10 |
| I will never ever purchase another appliance from Lowe's. After reading page after page of unsatisfied customer reviews its a wonder anyone buys anything from Lowe's. My Samsung dishwasher has had two repairs in less than two years. By the time you report the problem, the service provider arrives, orders the part, the part arrives and the technician returns, it is at least two weeks. I'm working on a month with the current situation. I've learned my lesson and you should too. buy your appliances from someone who doesn't contract out their warranty work or you will be waiting just like I am. I guess as long as Lowe's tells you they understand and are sorry that is their idea of customer service | |
| Brian | 12/15/10 |
| I notice that a late fee is posted in under 24 HOURS of a missed payment but a payment IS NOT posted even after 24 hours has passed? The online payment and real time information is misleading and seems to have some inconsistant practices. And this must be the only creditor I have experienced that calls customers within 24 hours of being late on a payment. I do a lot of shopping both at home in my business at these stores. I don't think Lowes is going to be able to serve my needs in the future. There are plenty of other home improvement stores that do not operate in this manner. I see a lot of other people are having the same problem with Lowes and there are numerous complaints against your billing practices. | |
| Rick Biever | 12/3/10 |
| Your store in Conyers lost you a loyal customer today. I have a Kobalt Air Compressor that I have had for two months. Apparently it is a model that is not current but I bought it from this store. I will not run so I took it back to be replaced or repaired. After waiting for an hour with the cashier talking with the manager it was decided you would repair it but I would be responsible for the cost. The deck I was going to make this winter and the billiards room I was going to finish now go to Home Depot. I am buying a new Compressor from Sears tomorrow. I will not even look at Lowes in the future. The Kobalt name was suppose to compete with Craftsman. Sears never treated me like this. So Thanks Lowes. You made it easier to decide where to look for my project work. Rick Biever Former Customer | |
| Carol J. Lapre | 12/3/10 |
| My husband and I visited the Lowe's in N. Dartmouth, Ma recently. We inquired about replacement windows and were helped by Bill, Project Mgr. He was extremely knowledable and answered all our questions and showed us the window and explained it fully. He sent the sales rep to our home by the name of David Savoie. We was just great and gave us a quote as well as three other companies. After seeing the quality of the window, the price quote etc, we went with Lowe's. They were replaced on Tuesday. David popped in to see how the install was going as did Michelle and Robin. We were very pleased and received a call to be sure that we were happy with everything. We are very pleased with the service, the quality of the window, price and the follow-up calls. We will return to Lowe's for any other big jobs and will reccomend them to others. Thank you very much. | |
| DISCMAN | 12/3/10 |
| Went in to Lowes to purchase some plumbing and electrical. Out of stock on 8 out of 10 of the items I went in for..I went looking for some help and nobody was available.3 other customers were looking for some help also...Congradulations to Lowes on bringing themselves down to the Home Depot Level...I have been on hold to Lowes Corporate for one hour trying to let them know..... | |
| Lori Melton | 12/3/10 |
| I purchased a new washer from lowes and what sold me was the salesman told me free next day Del. I was asked what time would I like delivery? I was told to pick am or afternoon. I picked am and took the next day off from work off so that i would be home. I also planned 2 other appts for later that day since I had to take a whole day off of work. Needless to say i was at home all morning waiting on lowes and when I finally got a hold of them( 11:00 ) they told me it would be del sometime between 1:00 and 2:00?????? Does that aound like am???? I wasted my whole day off and now Im barely gonna make my other appt and IM STILL NOT gonna get my washer today bc I wont be home unless I cancel my 2 other appts!! When I called for a manager they did NOT say that they were sorry or anything other than they were running late!!!!! I should have been called so that i could have gotten on with my very important time.... | |
| AC | 12/4/10 |
| I think that Lowe's should spend more money on training their management team on how to be human beings and treat their employees and customers with respect. It seems a common thread all over the country that there are way too many managers that refuse to get their hands dirty, don't answer when called and yell at employees who are working hard and super short handed all over the store. For example, store 1041 Upland, Calif. As a customer of Lowe's for years, I have spent thousands of dollars and been in the store enough to witness behavior unbecoming to anyone, especially a manager who should set an example. A manager should be out on the floor helping the employees and customers if short handed. Instead they seem to walk around and point at things, call an already overloaded sales associate, talk down to them and humiliate them in front of us, the customer, and then disappear to their offices. They can't move a box, or straighten up a display? I have seen a manager yell at an employee for spending too much time with a customer and not getting something else finished. I know that I feel very uncomfortable for that person and turns my shopping experience into something I would rather avoid. I have shopped in many Lowe's stores, but the Upland store, my local store is burdened with a miserable upper management team and I use that word loosely. It seems that the upper management team at that store and apparently a lot of Lowe's stores attended the Lowe's- School of Management with classes in How do do as little as possible, How to be as rude as possible and collect as much of a bonus as possible. The head of Lowe's, Robert Niblock must be so proud. Lowe's spends enough money on sponsoring NASCAR'S Jimmie Johnson, but won't spend money on the most necessary commodity, Sales Associates or teaching his management team how to really manage. I guess you won't be seeing him on Undercover Boss anytime soon. As a customer I like receiving help if I need it. Usually I am ok on my own. But it is difficult to find help sometimes because of the lack of sales folks. Is isn't their fault the store and company runs on corporate greed and management bonuses. One day I was in the store and on an aisle alone needing some help. A manager walked passed me like I was part of the inventory. Couldn't he just stop a second and ask if I needed anything? Managers are extra bodies who should be available to customers. Furthermore, Lowe's could do with less management. I did a little checking and I feel that 7 or more upper level managers is overkill. Is that in all stores? Who has the final word when orders are dished out. Must be very confusing. Just how many managers does it take to run a store? What could they be doing all day if not helping out.? No wonder there isn't enough money left to hire Sales Associates to help customers. I hear too often, " I don't know, this isn't my department". Does that upset me? Yes, but anger is not directed at the sales person. I have worked retail, it is not easy, but I did work for management that got on their hands and knees to help stock, sweep whatever needed doing and as a manager myself, led by example. I do want to state that not all the managers at the Upland store need an overhaul. I have seen dept managers busting their behinds. But, those of you from the store manager on up need to take a good look at yourselves. Like what you see? What a shame. Kindness, accolades, a simple thankyou, understanding, all those qualities seem to have gone out the window. A lack of those creates low morale, lousy sales and unhappy customers. It is customers that keep Lowe's going and paying your salaries. A little appreciation goes a long way. I think it is time for management to step up and earn their keep. And it is a shame that starting with the Lowe's store manager and going up all the way to the corporate level, no one really cares what any of us have to say. | |
| J D Meyer | 12/7/10 |
| Words cannot convey how much of a favorable reputation Lowe’s received this past Veterans day when it was reported in our local newspaper that Lowe’ offered all Military Veterans a 10% discount, not only on Veterans day, but every day of the year. What an honorable thing to do for our veterans that gave so much to make our country the fee country that it is today. I must be very honest and tears came to my eyes when I read that. Also the newspaper received many favorable letters sent to the editorial page in response to that news. In contrast I cannot tell you how much of a disappointment I received when I heard yesterday, less than one month later that Lowe’s decided not to do that any more. I told the clerk that it was just announced within the past month and she said yes, it was just decided that they were not going to do that any more. I am very confident that it was not a money decision, as it was only a 10% discount and the favorable reputation they received from it I am sure came back in support from our dedicated citizens that as a result patronized Lowe’s because of their veterans recognition policy. That is a travesty. Our veterans have given so much and have received so little in return. I am sorry but I for one have changed my patriotism to Home Depot. | |
| Karen Green | 12/9/10 |
| The installers for washer and dryer excellent, went off without a hitch, the rest of the appliances another story. | |
| Rich Barno, Weston MA | 12/8/10 |
| I would give zero stars for my online experience. For the past two days I have tried to buy an item on your retail site and it was down both times. Today I tried to contact your local store online to see if you stock an item that I want, but I was denied access to the online catalogue because of "possible malicious activity" or something like that. Your stores are a bit better than Home Depot, but your web site and online experience is pitiful! Get in the 21st Century already. | |
| shannon bruce | 12/14/10 |
| i used to work for lowe's store 748 florissant,mo i personally think that they need better workers as a whole and they need to know how to talk to people cause their cummunication skills suck. | |
| Guy and Vicki Castro | 12/11/10 |
| We ordered double front doors from the Bay Shore, New York Lowe's on October 6, 2010. The total price for the doors and installation was $2,600. We were called the last week in October and told our doors were in. They then scheduled an installation date three weeks hence, November 17, 2010 because the installer was totally booked until then. That was the first date they could give us. On the morning of November 17, 2010 at approximately 9:15 a.m. we got a phone call from Lowe's advising that the door could not be installed because they were damaged. They had the doors for three weeks and nobody bothered to check them. We immediately went to the store and spoke to "Mary Kay" from the install department and asked to also speak to the store manager. "Robert Cook" then joined us and we told him the problem. I asked to see the doors and when they were brought out from the back, we also realized that they were the wrong doors. To make matters worse, Lowe's had ordered the wrong door. I had taken the day off from work and lost a days pay. We then had two choices...either get a refund or let them order the correct doors and we were promised that as soon as the doors came in, no matter what it took, the installer would be at our house immediately. We decided to give Lowe's another chance and we were called and told that the reordered doors would be in the distribution center on December 3, 2010 and would be in the store for our inspection on December 9, 2010. When we didn't hear on that date, we called and they said they haven't arrived yet. We called again on December 10, 2010 and was now told that the distribution center did not put them on a truck to the store because they didn't have a full truck. Now we were told that even if the doors did come in from the distribution center, we would have to wait until after Xmas to have them installed as the installer was booked solid. WHAT HAPPENED TO THE PROMISE THAT WHATEVER IT TOOK WE WOULD HAVE THEM INSTALLED THE NEXT DAY AFTER ARRIVAL. Obviously Lowe's does not care about their customers and lies to them with a straight face. The store manager promised us this in order for us to consider reordering the doors and the installation department, "Mary Kay" didn't even have the courtesy to speak to us when we went to the store for a refund. Also, we couldn't even get a refund of money we already paid them, with the excuse that it has to go back on the Lowe's credit card and we would have to wait for our money back. What kind of operation is this??? On Monday we will be calling the Better Business Bureau and the Attorney General's office to report this kind of treatment and the refusal to give us our money back immediately. Lowe's is not the only game in town and they will never see the likes of us again. | |
| Lea Linville | 12/13/10 |
| My niece, Marcia Peterson, purchased your biggest and best Whirlpool Washer and Dryer in November. Your installation staff came to her house and installed the washer and dryer as she asked. Unforunately, she did not take into account that when they were stacked, the washer had to be approximately two inches in front of the dryer that was stacked on top. This made them protrude into the traffic pattern into the room. She was unhappy and we went with her back to the store to see if something could be changed. The dryer needed to be vented out the side which took some additional changes inside the machine. With the help of your salesman and the installation man, Rick Yandle, we were able to obtain the parts and the necessary information to accomplish this task. Your Mr. Yandle came back to the house that afternoon and helped accomplish turning the appliances around in the room so that their size was more acceptable in the traffic pattern. Rick Yandle was exceptional help with a great attitude. My opinion is that your advertising dollars to attrack new customers could not be spent in a better place than to give him a raise. He is building loyal satified customers as your installation man. Give him his due. He works at your Boise Store on Eagle and McMillan Road. We give him five stars. Thank You. Please forward this review to the Corporate Headquarters of Lowe's. Thank You. | |
| Becky Lawson | 12/13/10 |
| I am writing to let you know about the great customer service that was provided to me in your Tarentum, Pa., Lowes store by a lumber associate named Eric Fredrickson. My husband and I have recently purchased a rental home and have made numerous trips to Lowes to purchase the items necessary to make the home habitablt. Eric helped us determine exactly what type of insulation we should use in the walls and attic of the home on our first trip to the store. He also walked us through the process of tile setting. On another occasion, we had purchased numerous sheets of plywood and a variety of different boards, which we needed to be cut to size for us. Eric was very helpful in that process as well. Not only did we get excellent customer service from Eric, but we also gained a friend. | |
| david p templeton | 12/13/10 |
| Lowes markets Lowes Advantage, as an extended warranty service on appliances. You are practicing very deceptive selling practices by not informing the customer that the warranty service has nothing to do with Lowes.If services is needed, it will be performed by a subcontractor, furthermore, there are very specific time frames that have to be followed. I have had experience with two different contractors, and neither has been able to access the needed repair parts from Bosch. A Bosch Stove that we paid $1600.00 for and three years later it needs a new safety valve that is inaccessible so far.For 5 days I have tried to find out what the status is on the part and i am told the same thing, it is in process, or, we escalated this and that takes 24 hrs.Strangely, 24 hrs later, I am told the exact same thing. Meanwhile, we have numerous guests coming to our home for a party, and we have no stove. No means of cooking since 12/02/10, when Atlanta Gas Light turned of the appliance because of a leak. Your local store manager has been very supportive and has worked diligently to get past the red tape of Lowes Advantage, but to no avail. He gets the same Bull I get. You should not associate your company name with an organization like Lowes Advantage. It is a contradiction in terms. Certainly it is not an Advantage when a customer is ignored, misinformed, told untrue statements, etc. I deserve to have a timely, speedy repair, or replacement without having to stress out and spend valuable time dealing with telephone attendants at the warranty contractor. Not having a stove since 12/02/10 when the gas company turned it off is unacceptable. Your firm unfortunately will end up taking the brunt of my frustration because I can not ever reach a responsible upper management person at Lowes Advantage warranty service. Do your Customers and your Company a huge favor, replace Lowes Advantage with a real honest to goodness, SERVICE company. Right now, all you have is excuse makers that specialize in Customer No-Service. | |
| Christie J. Akron, OH | 12/9/10 |
| Regarding: Brimfield store #2500 Install Sales Dept. & Store Manager My husband and I bought carpet from Lowes for our upstairs & living room in April. It was installed in May. I called the day it was installed to let the sales rep. know this wasn't the correct color. She treated me very poorly and explained it probably just looks different from the sample because it is a much larger piece of carpet. She also started an in depth explanation of how die lots can be a little darker or lighter. Don't you think this should be explained BEFORE a customer buys carpet. With out getting into all the details, I will try to make a very, very, long story short. We finally got them to send a piece of our carpet to the manufacturer to test color. Wow, What a SURPRISE, the COLOR was WRONG! Should it have taken 6 months to find this out? This was regarding upstairs carpet(Looptex). Shall I move on to the living room carpet issues(Shaw). Breifly- strange lines in frieze carpet-4 weeks to figure out carpet is flawed-agreed to replace-2nd install(Same Problem) It is now Dec. and it's been over 2 weeks since I filed a comlaint with Lowe's about 2nd carpet. Still waiting just to schedule appnt. with inspector. What a Ridiculously Long Process. Now, I understand that it may not be Lowe's fault that ALL of the csrpet installed was defective, but I should expect that problems should be handled in a much more timely fashion. By this point you can understand we just want our money back and part ways, BUT Lowe's doesn't want to lose an money. So we can only receive their cost in return. I just can't imagine after an experience like this that we wouldn't receive a full refund. We have already lost so much of our time and money in arranging visits for installers, managers, inspectors. Moving and re-moving furniture. FYI- Store manager, Susan Sells, has been absolutely no help and very rude. What kind of manager would let a customer concern continue for so long? P.S.-remember this all started in MAY. IT IS NOW DECEMBER! I think we've been patient enough. | |
| Jennifer Hough | 12/5/10 |
| I am writng about the Hornell NY store.. It has only been up and running for a very short time and already people are complaining about the shit that goes on there. my husband worked for a company called Tristar run by a few people that obviously have no idea what the hell they are doing. is lowes crazy.. do they do background checks? they have been known to hire on installers and of course right before the holidays they want to hold your check and say that you have alot of repair orders and complaints.. hhmm great where the hell is the proof.. they won't send you over anything to show that these repair orders even exist and they won't tell you the customers that supposably were not satisfied.. when the installer leaves the home they are given papers that have to be rated by the customer on performance on their experience with the installer and how well they like the job done.. awful funny all the papers signed all have great comments yet Tristar claims otherwise and my husband and a few others are out of a job right before the holidays.. the actually floor install coordinator won't even return a phone call or listen to any complaints..in the small cities like the one this store is in word of mouth is a big thing.. beware of the hornell ny store they are idiots at the finest.. | |
| | 12/5/10 |
| Recently purchased 6 ton of pellets at Lowes in Ri when I went back to pick the last ton up they had sold them to another customer and did not have any more. The salesperson did get some what of an attitude with me as I questioned how this could happen... I also am not sure how of you have customer making and paying for such a purchase that you can go and resell the merchandise.. Just a bit unhappy being that the pellets are my heat source... | |
| Mary Anderson | 12/6/10 |
| I use to go into your store 1069 boca raton fl and i do my shoping for my mother home and i always see the zone Ronald Davis working and helping other customer when he finish he help me find things that i need to do my mother house know when i go into the store the store is under staff and i can get help if the zone manager Ronald Davis is not working i will not go into the store to do my shopping.The store is going down hill and the new store mananger is always sitting in the back office and he is not walking the store and helping customer like Ronald Davis the zone manager.I fell that the corporate office or the area manager need to go and see what is going on in your boca raton store.The only way i will come be if Ronald Davis the zone manager is working he is the only one that make me fell like shopping in your store.You should think about moving him up in the company because he will go out of his way to help customer.Thank you | |
| Bill North | 12/6/10 |
| As a contract investigator I recently was given an employment reference to follow-up on. I called the reference (a supervisor at Lowe's) and was told Lowe's supervisors are not permitted to provide information on former employees. The reference gave me a 1-800 # to call but said they would only provide dates of unemployment Does Lowe's restrict their supervisors from providing information for employment references? | |
| Michelle L. | 12/6/10 |
| I buy from Lowes all the time, but after this experience NEVER AGAIN! I bought a side by side stainless steel Samsung refrigerator from the Hamilton, NJ store from thier sidewalk sale. At no place did it state the unit was AS IS or only under manufacture warranty only. It broke less than 30 days later and Lowes basically told me too bad. The Manager offered to give us another unit at cost which means we would have had to STILL had to pay more money AND then get a less desirable unit than what we got. Thier service department that was sent out also has been dishonest and frustrating. We lost ALL of our food and are now 2 weeks without a refrigerator. Our old perfectly working frige was taken away when they delivered the new one. We are just regular homeowners who took advantage of a great sale and in the end, we are the ones that got taken advantage of. Shame on Lowes. We will never go there again!!! | |
| Art Perales | 12/2/10 |
| I'm currently in the process of having a small house built with features that complement senior citizen use since I am currently 85 years old and thought I know the construction business, I really can't do anything myself. I have been buying quite a bit of material at Lowe's store #2789 in San Antonio, Texas. Recently I bought 11 wooden blinds for the house and paid Lowe's $959.89 in advance (this is the only way they do business) for material and installation costs. I know its bad business to pay everything weeks in advance but you assume these stores are big enough to go the extra mile to satisfy their customers especially when they initiate a contract that is subject to Chapter 27 of the Texas Property Code. The blinds were installed wrong in that one didnot match the color of others. Lowe's management adamantly argued that the blinds were installed correctly even thought colors don't match and as such refused to do anything about it. Home Depot, here I come. | |
| Diana M | 12/1/10 |
| My father and I want you to know that we are very pleased with the quality of service Lowe’s provided. My father had this bright idea of remodeling his 30+ year old kitchen. Neither of us knew how much work and coordination was involved. We sincerely appreciate your responsiveness and the way you conduct business. Family and friends have come to see the finished product and wanted to know who did the job. Lowe’s services were awesome. Our sales specialist was Cindy Garcia. She is not only knowledgeable but we could tell how much she enjoys her work. She made our remodeling painless as possible and we always knew what to expect. I would recommend Cindy to any and everyone. The manager was very courteous to us as we were paying for our purchases (young black gentleman). Customer service called on a regular basis to insure we were satisfied with the job. The two ladies who called me rendered invaluable assistance. They followed-up in a timely fashion to insure each project was completed (e.g., cabinets installed or appliances installed). Again we will recommend Lowe’s to others because of our satisfaction with your service. We look forward to doing business with you for years to come. | |
| Christy | 11/27/10 |
| We purchased new carpet the men came to install it. They broke my daughters bunk bed in 3 spots. We told Lowes they said they would replace bed. That was fine but when I got a phone call from Installers son on Saturday asking what his father broke and made it very clear he knew where we lived and then continued to call and harass me saying his dad isn't getting paid because we accused him of breaking something. I am not please with Lowes I makes me NEVER want to shop there again and to tell everyone not to either because they hire off the street contractors that CAN NOT be trusted. I'm scared for my life as well as my kids. I'm a stay at home mom and I'm here alone for 21 days a month. I'm to the point where I'm even scared to order a pizza let alone leave my curtains open. Who does Lowes hire? Not contractors with good references. I am scared these people will come over and start harassing me. If he has his family calling me why wouldn't he come over and do the same. This is all Lowes fault how unsafe I feel. I shouldn't have to feel like this in my own home. I am upset with everything. And I call and tell Lowes what happens and the man says "David" I will call him and tell him not to contact you. Well that's not enough I don't feel safe in my own home. Why would Lowes hire people that would pull a stunt like this? These contractors are NOT people with good references or 5star ratings. What if I had them install Locks on my doors? It makes me wonder if they would keep a Key? Lowes is BAD in my book now and now I want more information on these contractors. Their office, their home phone numbers their address where their kids rooms are where my room is how many locks I have on my doors. If they know ALL of my information I should know theirs. This is Bull. I will prob end up taking this to the papers along with email some news stations. I'm sure the public would like to know what kind of people Lowe's hires to do their contracting work.!contact me anytime. Seeing as your contractors do. Christy Galich. The Lowes in Denton TX has my information on file. SO feel free to call me any time. Seeing as your Contractors do. I am GREATLY disappointing with this whole grave situation. | |
| Harvey | 11/29/10 |
| Purchased a refrigerator and spent hours trying to register the Extended Protection Plan. finally called corporate headquarters only to be told someone would call within one day. . . . Called customer services and recording stated call sould not be completed when I pushed 3 for customer service. Delivery was also messed up and caused great frustration and time missed from work. | |
| Carol Sandusky | 11/29/10 |
| I purchased a gift card online on November 3 for a birthday on November 8. It was never received but my account was charged and I received the bill. I spoke to Devon exhaustively last week and the information was given to another department who called and stated the gift card would be sent out that day. One week later the gift card has not arrived and I cannot get through by telephone to follow up on this matter. Furthermore, I am advising everyone I know of this matter and will contact the Better Business Bureau and the Attorney General's office in North Carolina. | |
| Mike | 11/29/10 |
| Advertise Insulation with rebate that they DO NOT carry in ANY STORE. THIS PROMO IS A FRAUD. Advertised on the Web and Radio (over and over and over again) Called several stores that were rude and wouldn't honor the promo. Home Depot is bad but Lowes is worse, way worse !!! | |
| FRANK SWEENEY | 11/22/10 |
| IN YOUR LOWES STORE IN VORHEES NEW JERSEY THERE IS A CLERK NAMED "STEPHEN" WHO I DON'T KNOW THE LAST NAME BUT IT IS IRISH LIKE MAC*** OR MC***...HE IS BY FAR THE MOST COOPERATIVE, HELPFUL, MANNERLY AND FRIENDLY CLERK I HAVE HAD THE PRIVILEGE TO DEAL WITH IN A LONG LONG TIME...HE USED TO WORK IN THE PAINT DEPARTMENT AND THEN IN THE TOOL DEPARTMENT AND NOW I GUESS IT IS THE DEPT. WHERE THERE ARE BULBS, ETC...IN EACH DEPARTMENT I USUALLY ASK FOR HIM AND GET FABULOUS RESULTS BOTH IN KNOWLEDGE AND SUGGESTIONS...HE AT NUMEROUS TIMES HAS OFFER BETTER SUGGESTIONS THAN WHAT I HAD IN MIND...MY SON RUNS A SMALL GENERAL CONTRACTING COMPANY AND WHEN I MENTIONED STEVE TO HIM HE SAID HE ALSO LOOKS FOR STEPHEN WHEN HE GOES IN YOUR STORE AND STOPPED GOING TO HOME DEPOT AND SWITCHED TO LOWES BECAUSE OF STEPHEN...AS A RETIREE FROM IBM I KNOW THE VALUE OF THIS TYPE OF EMPLOYEE ESPECIALLY IN THESE CURRENT ECONOMIC TIMES...I DON'T KNOW WHAT THE FUTURE HOLDS FOR STEPHEN BUT AS AN EX MANAGEMENT PERSON I WOULD CERTAINLY ATTEMPT TO STEER STEPHEN INTO A MANAGEMENT TYPE POSITION... | |
| Robert Plyant | 11/22/10 |
| I needed to return less than $100 of items that I had purchased for a project, and mind you I had spent like $3000 on this project at Lowes. Okay, me bad, I lost my receipt, I could pull up and did on the internet my purchase dates and the amounts etc.. for proof I did pay for them on my charge card. But my charge card does not itemize the items. So I asked simply for store credit. No go, they said no receipt no refund. I pointed to their return policy for store credit with no receipt and they pointed that it says customer *may* receive store credit, so they refused even after I showed them $3,000 worth of receipts! I asked for the Store Manager, he was not available (he's never available) and I got the operations manager, again I shows receipts and had about $100 of stuff to return and only wanted store credit. He said well we can pull you up in the computer by name and phone number but thats all I can do, if you bought them here you will be in the computer. So they looked nada, nothing, shows I havent purchased a thing from them after spending $3,000 in the last 90 days. This is a rip-off place to go shopping... I am calling corporate headquarters but the store operations manager told me it would do no good, the store has the last word on what they take back! THIS IS AS LOUSY AND DISHONEST AS IT GETS FOLKS. AND ITS GOING TO COST LOWES BIG TIME BECAUSE HOME DEPOT TREATS ME VERY WELL, LOWES TREATED ME LIKE DIRT, NASTY, UNCOOPERATIVE, SAID NO RECORD IN COMPUTER AFTER CHARGING $3,000 THERE! GO FIGURE! | |
| Elvin (revised) | 11/24/10 |
| Someone stole my license and did a return about 3 times and now they won't let return or exchange a net I bought for $9.99 without receipt. I own a pool company and my staff bought alot of stuff and they tend to lost their receipt. Lowe's make it so hard to return anything without receipt after 3 or more times return without receipt. I love HOME DEPOT because manager can override that 3 times or more return policy. I called the refund admin. 866-327-7053 and she told me she can't do anything. As to date, I purchased over $35,000 with HOME DEPOT for over 9 months period. | |
| Cadle | 11/16/10 |
| I recently had to purchase a hot water heater for my home. I had to go back to get more parts and was PHYSICALLY THREATENED by an employee. Not sure what kind of people they have working for them but if I were LOWES and had a male employee threaten a woman like I was he would have been fired on the spot with no questions asked! | |
| Desiree | 11/16/10 |
| My husband & I shop at Lowe's on a consistent basis and for the most part haven't had any problems,until recently. We special ordered a fireplace for our home on September 19, 2009 we just recently (2 weeks) ago had propane hooked up to it(we have NEVER used it!) and discovered that it does not work I have misplaced my reciept so I visited my local Lowe's Store in Hollister , Missouri only to find out that they could not look up a reciept from 1 year ago, my husband went to our bank to retrieve all of the information Lowe's needed to get this reciept, we were promised a week ago that the corporate office would email us the reciept we still have no reciept and we still have a fireplace that DOES NOT WORK we spent over 800.00 dollars on this, everytime we call we get the run around and the head cashier at this store is a complete idiot, she is rude and does not seem to know what she is doing ,she does not do anything she says she is going to do, and she plain doesn't care. My question is every time I make a purchase in there the cashiers ask me for my phone number, "so if I need to bring something back they can look up my reciept"??? This isn't rocket science get a better system in place so that your CUSTOMERS can expedite their problems a little quicker and you wouldn't have pages full of bad reviews!!!! If something does not get done about this soon I will be bringing the fireplace into the store I bought it at and dropping it at the service desk making a scene in front of other customers as they may want to know what kind of customer service you have and demanding a refund.I am tired of waiting for someone to get me a reciept for something that should have worked to begin with, if you cannot even stand behind your products or get a customer a reciept so they can take it up with the manufacturer to get the item replaced or fixed then I will not be shopping in your store anymore because the Home Depot is actually closer to where I live I do not have to drive out of my way to put up with this crap.IT ISN'T HARD GET ME MY RECIEPT SO I CAN GET A REPLACEMENT OR GET IT FIXED AND THEN I WILL STOP CALLING .DUHHHHH!!!! | |
| George S. Smith | 11/16/10 |
| Three years ago I was a loyal Lowes customer. My wife and I purchased a washer and dryer and was told it would be delivered the next day. No delivery. A call to the store said it was not in stock and would be a week. 10 days later the washer-dryer was delivered. We charged it to our Lowes Card ... and when the bill came in, we had been charged for two washers and two dryers. Two months later, we finally got a corrected bill ... with interest charges. So, after straightening out that mess, we vowed never to shop there again. How soon we forget? We purchased a new refrigerator and double oven from Lowes on a Friday. Paid by check. Was told that the fridge would be delivered Monday. The oven had to be ordered and would be delivered the following Monday. Put all the food in coolers on Monday ... expecting the delivery between 5-8 p.m. 7:15, called to check on delivery. Was told it was to be delivered with the oven the next Monday. How can that be? I had a delivery statement from them that I picked up at the store? Well, I was told, sometimes at the checkout counter, they consolidate the purchases for delivery? What? WHAT? Anyway, after throwing a hissy fit, they delivered the fridge the next day. Then, two days later, they said I'd have to have an inspection of the "hole" for the stove to make sure it would fit. I told them I had already paid to have the hole cut properly based on the specs given me at the store. Sorry, no inspection (at $50), no delivery. I called and complained to the appliance manager and the stove was delivered. Voila! It fit the hole. Then, five weeks later, the new fridge (Whirlpool) quit cooling on the fridge side. I called. "We'll send out a repairman." Nope. Want a new fridge. They said that's not policy. I hung up and called the store manager. "We'll send out a repairman." Nope, Want a new fridge." He tried to get me to "let us check. It may be something simple." Nope. New fridge. He finally agreed, had one in stock and it'll be delivered the next day. When? Between 1 and 4. Nope, too broad a window. I have to leave work to be home. Narrow it down. 12 and 1:30? Fine. Only it wasn't. I called at 1:30. Couldn't raise delivery and they sent me to appliances. The man had no info on the delivery. Six calls later, I finally had the delivery man call me. "Will be there by 6:30 or 7." Haysus Christo! Is this any way to run a business? Just bought more than $5,000 of appliances ... for a vacation and retirement home. Got a heckuva deal at Home Depot. | |
| Elizabeth | 11/18/10 |
| On Monday, November 15, 2010, I purchased a chandelier from the Lowe’s on Woodruff Road in Greenville, South Carolina and was very disappointed in the customer service that I received. The product was the last of its kind on the shelf and the box containing the product was very beat up and open. When I arrived at the check-out, I asked the cashier, Betty, if I could get a discount because of the condition of the box. After conferring with her manager, she told me point blank that “no, I was not entitled to a discount” and she repeated to me what her manager said, “we’re not selling the box, we’re selling the product.” The manager had a valid point; the chandelier looks great hanging in a room of my house, but in this day and age when customer spending habits are very discriminating I would think that customer service would ascend to a higher level. Betty, the cashier, could have conveyed to me a more professional way and tone that no discount was available and by no means should she have repeated to me what her manager had said to her. I’ve been a longtime customer of Lowe’s, but going forward I would seriously consider whether to give my hard earned money to a store where clearly my feelings don’t matter. | |
| joshua | 11/18/10 |
| The way your corperation handled the Apple Valley store closer was sick!no warnings you just tell your employees that they will be fired"if they dont show up sunday!right after church"you guys in my eys are not a very thoughtfull company at all!O and im shure you did not have to pay the their christmass turkey money "you reap what you so!one day every one of you will be looking for work also!when sombody lays you off your job that you think is not going any where! | |
| | 11/18/10 |
| Lowe's in Hendersonville, North Carolina. Visited today and two employees walked past me without even asking me if I needed assistance. This happens all the time and other customers have the same criticism. I walked out the store and went Ace Hardware. That's where the employees ask if a customer needs assistance | |
| Glen | 11/19/10 |
| Went to the Dubuque Ia store last night to look at a new shower, the displays were filthy dirty and it was difficult to even try to look at the shower doors. We then went to the kitchen cabinet area, once again we were amazed at how dirty things were. You could actually write your names in the dust inside of the cabinets. I couldn't wait to get out of the store. It seemed like we were in a big warehouse instead of being in a store, don't plan on going back. | |
| Dallas Hawk | 11/19/10 |
| It is ashame we have companies like Lowe's still lingering around. Worse service I have ever received and they have lost me as a customer. This last week I spent over 10,000 dollars there and when I went to return an item that was un-opened I was treat very bad. First off I am a Disable American (Fighting Seabee)Veteran. I asked for a refund on the item and some punk kid said this item does not scan so we do not carry it. I took out the receipt and I told the punk idiot to call his plumbing section and have him verify the item. 1/2 hour later he call the plumbing department and the kid showed up and verified my story and store receipt. Then he said I can not give you your money you'll HAVE TO TAKE A CREDIT CARD.I said on demand you have to pay me in the same form as I paid. I said to the manager and the idiot David that I wanted a check sent to my address after their required two weeks waiting period. The manager said,"Why not the card, you are in here all the time anyway". I told the manager the correct tense was I used to be here all the time. Now I left the item had them sign for it and I am in the process of taking Lowe's to small claims. You say that will cost more but I do not care and I also reported them to the BBB and I am done with a company that one does not respect its Veterans, two:will not respect customer loyalty and three: keeps hiring kids and will not train them! | |
| Linda | 11/13/10 |
| My husband purchased a microwave at Lowes, 4055 Welsh Road, Willow Grove, PA on 11/04/2010. We received a confirmation call from Tia, stating delivery would be within two business days, no later than Monday 11/08/2010. Lowes was scheduled to install this microwave. Because they did not show up on Monday, we contacted Lowes, and of course, re-scheduled for Saturday 11/13/2010, for the morning hours. On Saturday, we called Lowes around 11AM requesting the status of our delivery; we were transferred to multiple departments, eventually speaking to Shawn, who was rude. Consequently, since no one was able to provide us with the status of our delivery, we cancelled. Thankfully, we were able to have the purchase credited to our credit card. We will never shop there again. No way to run an outfit. | |
| Gloria Velasquez | 11/16/10 |
| On Wednesday November 10, 2010, at approximately my brother and I went to Lowe’s in the city of Pico Rivera to purchase some tile. I pressed the button for assistance in the tile department. I noticed that nothing was happening, so I pressed it again, still nothing. I then went to the desk and pressed the other button and finally I heard, “Assistance needed in the flooring department” and then I also heard, “Assistance needed in the tiling department”. After three to four minutes, a lady with blond hair and a Lowe’s apron came to me and rudely asked, “Are you the one pushing the buttons”? As if she was speaking to her kids or grand kids. I said yes, and then asked if Lowe’s had anymore of the same cut piece of tile I brought with me to match from the left over tiles of my first purchase. She looked at it and said, “We don’t carry that size”! I stated not the size, and explained to her we were looking for the same color and brand. She said, “NO! We don’t have it”. She walked down the tile isle and left. That lady was very rude and unprofessional. I was so surprised of the service I received from Lowe's on that visit. I have been a long time customer and have spent thousands of dollars at Lowe's to redo my home. You could come to my house any time and you’ll see I am a devoted customer. Almost every item was purchased at Lowe’s. I was so upset. If she doesn't want to work there, she should quit and let someone who does want a job to replace her. She should not be working there. Please speak to her and give her a couple of weeks of costumer service training. Remind her that she is there for the customers and not just for her to hang out at Lowe’s. The cashier was a very polite young man. I told him about his co-worker and he seemed to know the lady I was talking about. As he apologized for her behavior I could see he was embarrassed. I am very surprised at the service. I have always received nothing but the best service. What is going on with Lowe's? Please don't make me start shopping at the other home improvement store (H Depot) I don't like that store. | |
| Sue Edgar | 11/11/10 |
| Purchased cellular and vertical blinds for new home from Store 1193 - East Peoria - Were measaured by their installer - These were paid in full - Upon installed 11/2/10, I thought they were measured too narrow - Called Lowes Installation Manager - Steve Miller that day - Went to store 11/3/10 and spoke with sales lady (she did a wonderful job on helping selection) and she called me 11/4/10 and advised the expert installer and Lowes Installation Manager would call me within the week. I called the sales lady 11/10/10 advising I had not heard from Lowes. On 11/11/10 Steve Miller called and advised they were measured correctly. He was rude, informed me he was not stupid and said I had signed papers stating installation was complete and correct. I signed papers because young installer ahd made notation customer wanted shades wider. He finally agreed to come look at the shades next week.Two weeks after installation. Resolution doubtful. | |
| jim | 11/11/10 |
| Went to lowes today for a sale. 75% off halloween stuff. Found nothing. Asked for manager, now get this I was told that the store took a corp write off and through all the halloween merchentdise in the dumpster. Now the manager acted like he didn't know this because he chuckled and said no if they did I would get it and take it home to my kids. LO and behold they did throw away good new merchentdise in the dumpster. Son I would have bought it all for 75% off. I wonder if the stock holders know that their profit margine is going to the dump.And how much more is going to the dump and does it go from the dumpster to the employees car. A manager could make some serious money here. | |
| Sherman Harless | 11/11/10 |
| My nephew and niece bought a refrigerator at Lowe's in Austin Texas on I-620. They called me in San Antonio Texas to get the information from my debit card since I bought it for them. Well little over a week later it went on sale for about $200.00 less so my nephew went back to the store and they said they do price match and there is only 2 ways they can do it, is give $200.00 in store credit or that they will credit back to my card the full amount then we will have to repurchase the refrigerator and it will take 3 days to have the money back in my account. So my account will be $2,000+ sort for 3 days until the monies is back in my account. Why can't the store just put back the $200.00 credit back on my card than going through of repurchasing it over again than holding up the big monies. I'm going to check further into this with the Attorney Generals Office. My E-mail is srharl09@att.net. today is 11/11/2010 2200 Hrs. My nephew is going back to the store tomorrow. | |
| nonamath | 11/12/10 |
| Lowes is a excellent place to buy tools,paints,repair stuff,do it yourself peojects,holiday stuff.Please do not get windows,siding,roofing from them.They hire private contracters who are not professional.Salespeople after they sell the stuff they wash their hands off.They need to be reported to better buisnees. Iwill not do buisnees with Lowes. | |
| Dr.S | 11/12/10 |
| Lowes need to do better job in doing the job on time.They do not respect importance of time for others.They try to win to get the order but once they gey the order they do not care to copmlete the job on time. If rest us us did our job the way Lowes employee do ,we all will be fired. They lost all our business . | |
| ron wood | 11/10/10 |
| i work for the lowe's in tn, store number#2725. with this new kroncos signing in systems, changes my days off. my days off when i filled out aviability form when hired was to have wednesdays & sunday off. i go to church on sundays & thats my day to give thanks to the lord and be with my church family. church means alot too me. with the new kroncos system , its got me working on sunday now. since been working there, i"ve had sundays off,till. i don't do sundays at lowe's . i work saturdays and teach the kids clinics there too. and have been doing that for over 2 1/2 yrs now. work hard what i do presently now. at this time i want to file a complaint against chris soper, store # 2725. my job title is customer service associate/front end loader. when its extremely busy, one person as myself cannot handle retriving carts and buggys. chris soper has told me to hurry up. am 62 yrs old & am doing the best i can while out there. but chris soper doesn't appreciate what i do out there. as i said earlier. never has said i appreciate what you do out there. as i stated earlier, i teach the kids clinics there at lowe's. when i first teaching it , had only 10 kids show up, now i have over 40 or more attend my kids clinics now. i built it up trying to get the poeple in there. its not easy job out there in the parking retrieving carts& buggys. i think i do a damm good job there at lowe's & it shows. get chris soper off my back. we have a new ops manager who came to us about 2mths ago. his name is scotty& is so nice. a pleasure to work for him, much better than chris soper. i have put in a transfer to a lowe"s store out of state, as i want to be closer to family. my brother has a lung disease & they can't find a cure for it. the store i want to go to is in fenton ,mo #1055, or chesterfield,mo. #0731. please see what you can do to get me there. | |
| AliMatt | 11/11/10 |
| I went to Lowe's yesterday believing I had purchased a particular color of paint there but soon discovered I had actually purchased it at Home Depot. At first the young man behind the paint counter said they didn't carry that color when I realized my error and said oh, I have to go to Home Depot. He then said he could look up the color and mix it for me which he did. I decided to walk around while he mixing it and to my surprise found that Lowe's in Waterford, CT now carries one of the best collections of curtains. I had been surfing the internet for a while trying to find the right ones. Lowe's had everything I needed. While I was looking at the curtains an employee approached me and actually helped me decide which rod was the best type for the curtains and why. She stopped back twice to ask if I needed any help. The experience for me was so wonderful that I continued to shop and purchased much more than the gallon of paint I had come to buy. Each employee I encountered was so nice, they smiled and asked if there was anything I needed help with. This is the first time in a long time that I've left a store happy even though I spent way more money than I had planned to. I wanted to share my experience because it made my day. | |
| Scott Judd | 11/8/10 |
| My mother purchased some tile to put down in the entry way of her home. She and my step father asked for help on the project due to never having put down tile in a high traffic area before. The employee who helped them showed them what kind of adhesive to use to put the tile down. My mother and stepfather hired me to put the tile down due to their age and physical condition. I am not an amateur, I have tiled several showers, bathrooms, and kitchens over the years, but what happened her was a first. After putting down tile for four days it was time to grout. As we prepared we noticed that the tiles I had put down on day one we moving when walked on. On inspections I found that the tile was loose and I was able to pull them up with little effort. I found that the four day old mud was not dry at all. I found the same problem throughout the entire entry way. We took the mud recommended to us by the Lowe's expert back to the store in Westerville, Ohio, where we were told by a manager the he would refund the cost of the mud but insisted that the mud we had was the correct product. We then went to a tile store that has been in operation for over 40 years and does nothing but tile. The manager of the store told us that the product recommended by the Lowe's specialist was not correct and we should be using thinset. We returned to Lowe's and shared our new information with the manager who told us that the manager at the tile shop was wrong and his employee was right. We then asked the Lowe's manager about being refunded for the money owed to me for the work done and we basically got laughed at. I have never met a more disrespectful person in my life. My mom and stepfather have spent thousands of dollars at Lowe's over the past few years doing projects around their home. They go to Lowe's specifically because they advertise that they have specialists on hand to help you. It is clear to me based on this experience that the specialist advertisement is complete BS and the service you can expect to receive after having a problem will be disrespectful and uncaring. In my opinion, Lowe's is only out to make the next dollar and cares nothing about its customers. My mom and stepfather are out over $300 for my labor and time, and are now not only going to have to pull up all the tile, clean them, and put them back down, but they cannot afford to pay for someone to help them. I will never go to Lowe's again for anything. | |
| Hung | 11/8/10 |
| ARGGHHH..WHAT A NIGHTMARE.. i got a coupon for 90% off the ceiling light from the promotion lowes is currently running on facebook and their website. I ordered it right away and arranged to get it picked up at my local Lowes.. never been there before , my first time. its the one at East Rutherford ,NJ. I walked in , handed them the order, and they told me that they cancelled it.. At first they didnt know why it was cancel but went on looking for the light fixture anyway...after 30 mins or so, they finally found the light . Since the online order was canceled, I needed to reprocess the order. well i explained to the lady about the coupon .. and this is when it got ugly. she said,"now I know why its canceled, theres no way in hell u can get 90%!!" i explained to her the whole situation with the facebook..she did not believe one word I said. So I asked for the manager. Manager Bruce comes by and told me that its a fraud to use a coupon that is not from lowes. He states that he worked for 23 years and never once have this kind of coupon. he looked at me as if Im committing a fraud and as if i was a kid or something..trying to scam my way of a light.. I kept trying to explain the promotion that Lowes was running, and he just won't listen to a word I have to say. He automatically thinks that Im lying and that he would have to verify it with someone tomorrow. I even showed him the facebook page on my iphone!!! He took my light fixture back and told me that he'll call me tomorrow..and insist that I leave, Im furious as hell. I mean, At least listen to me!!! or have a open mind about it...argghhh!!! i spent an hour in store and came out empty handed. I wont let this go down this easily..im gonna file a complaint and hopefully i get my light. | |
| Ron Ulmer | 11/9/10 |
| I was just contacted that I was behind in my account. That I don't mind. What I do mind is that it was an overseas company that contacted me (India). Thats a good example why our job condition is what it is. An American based company should be using American based companies to work through. If they don't, then I consider them un-American corporation. If you gave those jobs to Americans, wouldn't that help OUR economy and not some other country ? What do you think ? What do you love , your Country or your walet ? | |
| Steve P. | 11/9/10 |
| LOWES USE TO GIVE 10% DISCOUNT FOR PAST AND CURRENT MILITARY. JUST SHOW YOUR DD214 OR VFW CARD. NOW THEY REQUIRE PICTURE ID. VA PICTURE ID DOES NOT ALLOW YOU TO USE YOUR CARD FOR CREDIT, TRANSACTIONS OR DISCOUNTS. CATCH 22 ONLY ACTIVE SERVICE MILITARY CAN LEGELLY GET THE DISCOUNT. THANKS FOR YOUR PAST SERVICE...NOT | |
| Doreen Byrne | 11/7/10 |
| Heading back to the "Depot". Purchased a washer and dryer from Lowe's. Understood that the dryer was not in the store so it would be a split delievery. Washer came no problem-took the ole one. Next weekend waited for the dryer-NO SHOW. Called the store and was told someone would be getting back to me-still waiting for that call. Had someone at my house when they finally did deliever the dryer-DIDN'T take the old one. Called corporate and asked that since I would be spending another Sunday waiting on Lowe's so they can get the old dryer could I please be the first on the list. Was told by corportate and the store manager that called they would see to that. Get a phone call saying they would be here between 11-1. Called the delievery/pick up people and I was told there was never a mention of me being early on the schedule. Lowe's managed to get the bill out within a few days of purchase though. Will be cancelling my Lowe's credit card . Corporate was as useless as the people at the store. | |
| univprof1@yahoo.com | 11/7/10 |
| I received a flyer in the mail advertising a shop-vac mulcher available at my local Lowe's. After driving to the store, I was told they never received any, and the only store that had any was 30 miles away. They refused to ship it, even if I paid for shipping. After trying to get the product for 1 1/2 hrs. I spoke to the store manager who said nothing could be done. This is absolutely stupid, why mail me this flyer and put me through all this agravation. I thought a satisfied customer was important to your corporation, but evidently I am wrong. | |
| Mr. and Mrs. Hicks | 11/8/10 |
| Purchased a new Samsung washer/dryer set just over one year ago. Along with that, we purchased the extended warranty. Three weeks ago our dryer stopped heating and then quit altogether. We called and LOWES EXT WRNTY set up an appointment for a technician to come repair. Sat home the entire day with no show/no call. I called the subcontracted company to inquire about their lack of call or arrival. They asked me what was wrong w/the dryer and I told them. The man stated, "Oh, I know what's wrong. I'll order the parts and be there next Tuesday. ". The technician then went on to complain to me about not receiving payment in a timely manner for working on Samsung appliances and inquired if I had an outdoor clothesline! Although I was irritated at that point, what choices did I have? We hauled our wet clothing 26 miles round trip to the nearest coin laundry for that week and were elated when Tuesday rolled around. WE ASSUMED that we would get our dryer fixed. Tuesday morning, afternoon rolled by without any word whatsoever. I called the subcontractor later that early evening and they told me, "Your parts are on back order"... I asked them what the lead time was on those parts and WHY they again hadn't bothered to give me a call nor show up! (2nd day I had canceled my schedule and sat waiting for them) There was ZERO concern for me!! I then contacted LOWES WARRANTY to see WHAT IN THE WORLD was going on and inform them of the EXTREME LACK OF PROFESSIONALISM!! LOWES WARRANTY folks told me that there was nothing that could be done because this subcontractor had made a note that my parts were on back order. They stated to me that there was on one distributor that they could order from (J and J Intl.) This could be an indefinite back order, according to all of these folks!!(I asked point blank!) I contacted Samsung and their certified parts distributor has the part(s) that are assumed needed for our dryer (J and J Intl) so this seems to CLEARLY be an internal payment problem and NOT the fact that my dryer parts are back ordered!! We've been nearly a month without a dryer now. No one has bothered to follow up with me and we've spent and arm and leg on coin laundry!! We have guests arriving for the holidays, it's literally below freezing outside (can't use a clothesline) and I'm ANGRY at this point!! I will NEVER PURCHASE ANOTHER APPLIANCE at LOWES!! NOR would I suggest to anyone that they purchase an extended warranty through LOWES!! We could have purchased the part(s) ourselves at this point with the money we've spent on coin laundry!! | |
| Rick | 11/6/10 |
| I had a dryer delivered to the house from Lowes. During delivery they damaged my door so bad that the frame needs replaced and the door won't close. Lowe's sent their install crew out to look at the door. It has been over 3 months and the door is still not fixed. I have met with managers, left voicemail and talked to numerous people from Lowes and nothing is ever accomplished, just the same old lip service. I will never buy anything from Lowes again and would encourage others to look elsewhere. | |
| Leslie Martin | 11/6/10 |
| We were in the Gulf Breeze FL Lowes today to purchase a hot water heater, we pushed the button for help as we wanted to ask some questions about some other energy saving water heater products and would need help getting the unit off of the shelf. We had stood there quiet a while after pushing the button and an employeefinally came by and we were asking her what we wanted to ask and she said she could not help us and she called someone else who told her we would have to walk to the back to his desk and talk to him because he was too busy to come to the hot water heaters. I have NEVER had anything happen like this at Lowes and we live right by there and shop a LOT in there!Someone always comes to help when you need it in a certain dept! We did get a hot water heater because we HAD to have it TODAY, ours was 100% gone but we got one we knew something about, not the upgraded one I really wanted. My husband got annoyed that no one would come and just grabbed the one like we had to replace.So we spent 288 rather than almost 500.I have Lupus and my husband arthritis, we are in our mid 50's,sorry, walking across the store that much is not fun for folks with aching joints! I did walk back to the back though to bring back the cart after we loaded it and met Carlos the man who was supposed to have come and helped us. I nicely explained he lost Lowes some money by not helping us! I will go to Home Depot in FT.Walton from now on and just hate that as Lowes is so close but I know my husband will not be back in Lowes again. Thank you, donlesmar@mchsi.com | |
| David Giles | 11/2/10 |
| I purchased a shed that cost me over $3,400.00. After being told the shed would be built on the scheduled day it never happened. After about 3 tries, my shed was built. I paid over $500.00 to have Lowe's paint the shed. The paint job was horrible. I could have done a better job than that. And for $500.00, the paint job should have been done right. I have wasted a full day and a half off work waiting for someone to contact me. Apparently, Lowe's contracts the installation to a thrid party vendor called "Hartland". This company is a plain JOKE!!! They lied to me and pointed the finger back at Lowe's. When you contact Lowe's, they claim it is all a hartland issue. I would NOT buy anymore expensive things from Lowe's anywhere in the USA!!!!!! Anyone is the Lowe's organization can contact me anytime. David Giles | |
| | 11/4/10 |
| I'm an employee at Lowes Norfolk va this is a sad excuse for a store and how a business should be run. Your treated like a child and given 0 respect and they demand unrealistic work loads for the worst pay and it does not matter how hard you work there is no way to move up because they already know who they want to put in any particular position Anyway I have Grown to hate Lowes and all of it's senior management staff mainly because none of them seem to know what they are doing and your constantly given conflicting instructions from these people and when fall threw because of their bad management it supposed to our fault | |
| Deaf Customer | 11/5/10 |
| Me very, very upset with one of your *&%$#@ cashiers at 1701 South Havana, Aurora, CO. AFter I swiped my credit card at your store. I was asked for my ID! What for! Why does your cashier needs to check my ID for? What for!!!! I ain't NO THIEF!!!!!! Damnit! It's none of her business! Your computer did not show "REJECT". She demanded to looked at the back of my credit card looking for code. That's ILLEGAL! None of her business!!!!! Your cashier is truly CONNED and MANIPLULATED deaf customer. NEVER NEVER NEVER ASK FOR ID. NEVER, NEVER ASK or LOOKING FOR CODE for any reason!!!!! unless your computer on screen shows "reject" or "accept" Never, never take my credit card in her hand!!!!! Your Lowes company is NOT like other stores (Home Depot, Walmart, Kroger, Hobby Lobby, Walgreen, etc.). They never ask. I always see their computer showing "accepted". I charge whatever I please. It's my money to spend!! NOT YOU! GRRRRRRRRRRRRR!!!!!!!!! You don't own my credit card! You gotta fire her. I don't want that kind of business with her! ! NO ASK, NO TELL!!!!! | |
| Mary Perez | 11/2/10 |
| Dear Lowes, I went into Lowes in North Mckinney and not only did i get exceptional service from a greeter at the door but when i was sent to plumbing i got the same if not even better service there. So, i thought i was outta luck and was going to have to hire a plumber for the things that i was doing , until i ran into one of your employees in the plumbing section Will. He did not make me feel like i was outta luck . He made me feel like i had so many other options other than to hire someone to do the job that he made me understand i could do myself. If not for WIll i would have spent TWICE as much money hiring somebody to tell me my problem was much worse. I thank Lowes for the customer service that Lowes provides for the common person. | |
| JOE | 11/3/10 |
| iM AN EX EMPLOYEE OF LOWES...I GOT FIRED BY MY MANAGER FOR NO REASON . I CALL MY REGIONAL HR MANAGER SHE APPROVED SOMETHING THAT SHE DIDN'T EVEN KNOW WHAT THE PROBLEM WAS THE ONLY THING SHE DO IS PROTECT UPPER MANAGEMENT AND DOESNT LISTEN TO THE OTHER EMPLOYEES . SO I HOPE MR. NIBLOCK READ THIS AND FIX THE PROBLEM. | |
| Rachel | 10/27/10 |
| I bought a 3 family investment. I purchased a ventless space heater for an apartment. It was beautiful. But not of good quality. Gas Man came to check the heater. Stating that they are illegal to have in tenement buildings. This makes me very angry to have spent hundreds of dollars on an illelgal heater. I did explain to he sales man that I needed the heater for a new apartment. More people need to be informed of the misdeeds in sales. Buyer Beware is what was stated to me. So please let this be a warning to anyone buying big ticket items. Lowe's has not stood up by it's integrity to honor a customers complaint & purchase. To satisfy the jilted customer. Leaving that customer with an item that could never be sold with a clear conscience. Then needing to buy the proper more costly vented legal space heater. I am angry that Lowe's does not stand by their customers! So this note is to remind others " BUYER BEWARE!" | |
| Jennifer Majors | 10/26/10 |
| We recently purchased carpet and installation from Lowes. Theu sent out the installer who they hired out and the man was at my home from 9:00 a.m. - 11:30 p.m. After he left i noticed there was not a vent hole cut out so i immediatly called him back but it went straight to voicemail. I left a message and never heard anything back. I then realize that he left all the scraps laying around, razor blades on my fireplace where my 6 year old could easily grab them, trim with nails sticking straight up in my daughters bathroom, and tack strip in my driveway. My husband and i go to the store and inform them of what happened and while they seem on top of it and indicate that we will be compensated for our trouble i then spend the next 5 days getting the run around. They did send out another installer to correct the problems but we paid for installation so thats not really compensating us for our trouble. Overall I feel like they could have done more to make this situation better. | |
| Rob Herold | 10/25/10 |
| Lowe's is a horrible place to work, and horrible place to buy from. I had a friend who has worked at a Lowe's store for 6 years, they never deliver on time, NEVER! I'm speaking of Lowe's, Store Number: 0675 5750 MACCORKLE AVE. S.E. CHARLESTON, WV 25304. The managers are horrible, in ^ years they have about replaced every manager 6-7 times. The employees are treated like crap, and often threatened with termination. My friend was fired because a manager was making false allegations about him, and saying he (my friend) was threatening him (the manager). Now that same manager is going after people who were friends with my friend at that store! Its rediculous. The employee i'm speaking of was off 2 days, another person placed an order that was for a customer (and of course screwed it all up) now the manager is trying to get her fired as well. THIS NEEDS TO STOP! I am going to do everything in my power to get this manager fired, he is making everyone miserable, and it shows when you look at the employees faces. | |
| lois lindorff | 10/24/10 |
| Menards just opened last year and in the past I've always shopped at Lowes. Past year I've purcahsed new carpet (second time), dishwasher, washer,fireplace, grill, tiles to re-do my entire kitche, stove, paint, light fixtures and so on. I'm now in the process of re-doing my downstairs. Two weeks ago I placed a large order for my ceiling with a morning delivery date of today. At 8:47AM I called and confirmed my delivery time and the lady pulled up my order and said yes anywhere from 9-12noon. At 12:08 I called again and spoke with Zach who said he would get back to me in a few minutes. I called back at 12:38 because obviously Zach didn't. Zach than proceeded to lie to me and said he had me down for the afternoon delivery. I said-don't even go there with me, I called and confirmed my morning delivery and the last thing I need is for you to lie to cover up your screw up. I'm now tearing up my Lowes charge card-telling family not to purchase anymore Lowes gift cards for me and I will be shopping at Menards. It's bad enough this Galesburg,IL Lowes had staff that didn't have a clue as to what they are doing-but don't compound your ignorance with blatant lies! | |
| Ronnie Miller | 10/23/10 |
| All i can say is,it will be seven months the 14th of november since i purchased a $1,000 garage door and still have not received my door!! The store is in Hazard Ky... | |
| Gregg Brown | 10/22/10 |
| BUYER BEWARE OF THESE PRODUCTS WHIRLLPOOL ELECTRIC WATER HEATERS ROTTEN EGG OR SULFUR SMELL I purchaced a whirllpool 40 gal water heater, installed it in a weekend home damaged from hurricane IKE I was repairing. I also repaired other homes in the same neighborhood on the same water system and replaced all the water heaters with no problems. After dealing with the insurance co. and so forth this weekend home is completed and ready for my customers to enjoy we thought. The second time they went down they called me about a rotten egg smell coming from their hot water and I went over to find a unbearable smell coming from the house, I was still on the deck as they were out their due to the smell. I went to the Lowes store, where I made the purchace, at customer service I was told to call the phone # on the heater with the ser # and mod # and I would be given a replacement auth. # and I could get a replacement. WOW !! thats easy so off I go for the needed #'s, when I called the ph was awnsered American Water Heater, oh well loads of products are manufactored by a subcontractor no big deal. I proceded to tell my story and was asked if I purchaced a service contract ??? FOR WHAT ?? this is a new product and we have a problem !!! They proceded to tell me that I needed a replacement anode rod of a different material and this would correct the problem and they would be more than happy to sell me one for $44.95 plus $8.00 for shiping. I told them that that was not a option and I felt I should not need to purchace a replacement part for a new product to function as it should in a area where its sold. I then started my investigation of this anode rod, what does it do, why is is there and why do some work where others dont. The anode rod prevents the tank from rusting then leaking or failure of the tank. I then called a random plumber and he said when he has this problem he just drains the tank pulls out the rod adds some bleech problem resolved but he also stated he had a # of customers where their heaters had rusted out after 2 to 5 years!! I then went to the Lowes websight water heater reviews to find complaints of leaks and early failure and they recieved no assistance from Lowes, whirllpool or American water heater even with 6 to 9 year warranties. I then called customer service at american water heaters and told my problem, I informed customer service I was told by a local plumber to just remove it and that would fix the problem and SHE AGREED !!! But did say that would void any warranty, how many other customers has she told this without telling about the warranty. I then went to all the Lowes close by to find that no one in any plumbing departments even knew what a anode rod was much less did they stock them, I then called Lowes customer service and asked for a supervisor and explained what was and asked what could we do and explained I was not going to purchase a part for a water heater I bought in good faith with warranty to oerform as it should. At this time the Lowes rep called a American Water Heater rep and we had a confrence call and I again told my story and was told all they could do was sell me a anode rod to correct the problem. At this time I have had it !! and begain to tell them I would not buy anything and I would load their hot water heater on my truck and come park in Lowes parking lot with 40 gallons of stinking water for everyone to smell. I went on to tell them I would talk to everyone I could telling the story and what I know. All of a sudden the reps decidec to send me a anode rod at no charge !!! Now we can't get the rod out !! This is a crock of shit !!! How mant of you have the same problem ??? Please let me know by e mail @ glbrown228@aol.com this looks like a class action law suit to me and would like to help if you have been done the same way. | |
| RDP | 10/20/10 |
| Long Beach, CA. I purchase a trimmer and used it three times before it stop working. I returned to lowes with no reciept, however I supplied my number and was told when I purchased the trimmer if I provide my number they can print a reciept. When I gave them my number they told me they need the exact date of purchase which I could'nt remember. After arguing and reciving an attitude from management saying thers nothing they can do. I returned home and found my reciept. After returning they provided me with the Service Advantage number. (I Guess they realized I did not steal it) Once you dropp off your item for repair you must leave a deposit. And off course they tell me that a repair is needed that had nothing to do with warranty. I think there Service Advantage is a big scam. I'm surronded by two Lowes with-in 3 miles. I will travel an additional 6 miles to go to home depot. I will never enter a LOWES again. | |
| laura | 10/19/10 |
| we were in the process of building our home and puchased all our bathroom vanities, toilets, sink fixtures and shower fixtures along with the necessary parts from our local lowes in newburgh ny. we then purchased carpet form lowes for 4 rooms. well, 3 of the rooms were all the same carpet which was fine but when the installer went to install the carpet in the master bedroom, not only was it torn, but there were pulls in it and he said it looked like it got crushed somehow. The installer was wonderful, but as for lowes customer service... After the installer left, i called lowes asking for a manager. of course none were working that day so they put me on the phone with "the guy in charge of flooring". I explained to them that i needed this carpet installed in order to get our money from the bank since we had a construction loan. while on the phone with him, he was talking to several other people instead of talking to me. very rude!! at first i told him to cancel the order since we needed the carpet asap. he suggested i try to find something in stock and it would be installed within 24 hours. I told him fine, i will come see if i can find something and not to do anything with my purchase until i get there. well, i went to the store to see what they had in stock equal to or better than what i purchased ($4.96 a square)and he informed me he had already reordered my carpet and it was being overnighted and would be installed 3 days later. well 3 days later when i called to confirm the instalation, my carpet wasnt even there at their store!!! i went right to the store, very upset and again there was no store manager except the same person who GUARENTEED my carpet would be overnighted and installed. i waited for 15 minutes for him to come to customer service and when he finally did, he tried to get me to pick a stock rug again. why would i pick a stock rug to put in a brand new home when the one i purchased was of much much better quality? After many minutes of arguing, i demanded my money back. He actually wanted me to still pay fo the padding which was installed!!! I did finally get all my money back, but i will never purchase another item from lowes in newburgh or any other lowes again. I will be going to home depot or another store. so to all customers thinking of purchasing anything that is special order, be very weary because chances are, it wont come when promised or it will be damaged. If lowes wants to keep its customers, they better start training their workers on customer satisfaction!!!!! | |
| Leo | 10/19/10 |
| Customer Service Lowes Corp To Whom It May Concern: This email is to complain about service I recently received from your company store (Store Number: 0454, 700 Mall Road) located in Barboursville WV related to the purchase of a patio door with installation. On 17 Oct 2010, my wife and I went to the subject store to purchase new blinds for our patio door. During the process we decided that we would instead purchase a new patio door with the promotions that were available. We decided on a French Door approximately $699 with an install cost of $399 and paid the clerk a $35 fee to have a contractor visit our home and measure the opening. On 18 Oct, around 9:30 AM a contractor came and measured the door. Just before the contractor left he made a comment about a break to bend metal around the outside of the door at a cost of $75. I did not think anything about it. About two hours later the sales rep left a message on our answering machine that the door would be a special order and would cost around $1,509 installed. I called the sales person back and asked why and he indicated that the door would be a special order since it was an odd size. I indicated that the door is standard 6’ by 6’8” door. I asked for the measurements for the door we picked out, the model number and sketch with measurements from the contractor. He was unable to furnish any of those but stated that the contractor said the opening was ½” too small. After a lengthy discussion with two sales persons, I told them to refund my money that I would go to Home Depot to purchase a door. The clerks could not give me a straight price with documentation to back it up. I don’t know what kind of scam that was going on but it seemed to be close to a process used by car dealers to bump the price up. I cannot believe that a special order standard door would jump $500 in cost. I am so discussed with the event I attempted to call the store manager who was out until Thursday. I am still considering filing a complaint with the State Attorney General. I expected a much higher level of service from your company, and I am quite disappointed. I will be informing my friends and family about this experience. | |
| harvey | 10/18/10 |
| Lowes may be O.K. but the credit company is beyond awful. If you want your credit screwed up then get a Lowes credit card . The credit company can not get a statement reconcilation correct. If they make a mistake, and they do, they will not make the effort to review the account to resolve an issue. You either pay what they claim you owe or ruin your credit. DO NOT SHOP LOWES WITH A LOWES CREDIT CARD! | |
| John C from Marietta, GA | 10/18/10 |
| I recently purchased a Giagni Messina tub from Lowes. This tub has big problems. The drain assembly and water supply fittings leak and can cause water damage. I purchased this tub and installed it only to have a rubber compression fitting fail and pour water out into my house. After $20,000 in damage I brought the problem to the attention to my local store in Sand Springs, GA. They agreed that the fitting had failed and asked me to contact Giagni directly. I called multiple times with no response to my problems. The store representatives then told me they would look at discounting the tub for my trouble and I had a professional go ahead and install the tub. He also said the parts were faulty and insisted on using his own. Now Lowes says they cannot do anything for me. Buyer be warned. | |
| Ron Melancon www.dangeroustrailers.org | 10/18/10 |
| Please go to www.dangeroustrailers.org and take note that Lowes supports a company that does not care about public safety. Carry On trailers spent allot of money trying to defeat the "Reflector Tape Law" !! We ask that Why should Lowe's continue to sell unrated safety chains to consumers...let anybody buy a trailer and not have proper training? Your life is at risk...you name one product that can cause havoc on the highway to others that is sold at Lowes. | |
| gavin phelps | 10/15/10 |
| Today it's five stars and from 2007. Why ?, because Lowes does not allow Illegals to loiter outside their stores; from Los Angeles to Utah. Lowes has my business now as long as they continue this policy. Home Depot is horrible, an Illegal Alien cesspool of problems, squalor, messy isles, loiterers; just a mess ! And Home Depot does nothing about it but looks the other way; they even have day laborer areas. What ?, Illegal ?,,,no job, no employment, your Illegally here. | |
| John Cunnar | 10/15/10 |
| I'd like to chime in here. Maybe they don't have everything the commentators posted. In business for myself, the rule is you can't please everyone. Lowes is clean and fully stocked. Sometimes a vendor or supplier cannot make deadline, sometimes a purchase clerk may underestimate an order, sometimes new help may not be up to speed on displays. Lowes has good staff, clean aisles, good inventory and a desire to provide customer service and products | |
| Bruce Friedlander | 10/16/10 |
| I recently tried to rent the Lowes truck. I was stonewalled by the "Zone Sales Manager." He said the truck was only available when purchasing merchandise. This was a surprise that was quite irritating (which the manager seemed to like). I told him I had rented the truck before without making a purchase--to which he said I could go to Ryder if I wanted to rent a truck. I told him this was bad customer service--and I could not believe he would turn down a sale. I went in a few minutes after, asking for his card (I don't know why). This was a surprise because I had always been treated fairly at Lowes before, but this guy seemed to like being hard-nosed and returning my irritation with silence. | |
| t.k. | 10/13/10 |
| Even as an employee, you get treated worse when you buy something and god forbid you have to bring it back. Its ok for the general public to bring items back used, not in the same box and without a receipt but if your employeed by Lowe's they investagte your purchase and you have to prove to them you bought where you said you did. Store Managers at Lowe's avg $80,000 a year and walk all over everyone just to go to Vegas in march and get their bonus money which is usually ten of thousands of $$. Its all B.S. | |
| JR murray | 10/13/10 |
| MR Niblock, are you reading all these complaints? Doubt it! Probably at Lowe's motor speedway with Jimmie Johnson. Seriously, there alot of pissed off customers and employees that have a negative impact on your business. I was fired by Lowes and could prove my store manager stole thousands of $$$, but no one would listen, everyone protected the store manager making $100,000. I still have the tapes though! Any media outlets out there? | |
| Peggy | 10/14/10 |
| Lowes Woburn MA I was looking for inflatable Halloween blowups; and was told by customer service they had a small inflatable blowup and nothing else. (He answered quickly without even looking on the floor) By going into the store today, they have several different characters of inflatable blowups. And due to Lowes not wanting a sale (I only assume) they lost my business. I bought online through Wal-Mart instead. Also, I have had issues with the help (Lowes employees) ... the help should be replaced!! Face-to-face customer service is not for everyone and I think most or even all should look for a new profession. | |
| Mrs D Morris | 10/12/10 |
| I've never given a comment about service at a store. I just kind of figured it was the employees job at the place I was shopping in to give "service". Well I was so wrong. On Monday I called the Hillcrest Lowe's and asked for someone who could help me with a craft. I had purchased copper sheeting to make a roof on a birdhouse I was building, I was ruining the sheeting I had and needed suggestions on what I needed to get the darn nails in the birdhouse. After a nice reception from the lady answering the call, I was sent to a lady in the tool department. Her name was Joyce.. I told her what type of craft I was working on and that I needed to know how to put copper roof on a bird house I was building. I didn't want to make big dents in it when putting in nails to attach the roof to the structure I had build. Wow, what a wonderful response, she told me I would need a hole punch, (no idea what she was talking about but I put my trust in her). I wasn't able to get into Lowe's that day, Monday, but on Tuesday I came into the store somewhere around noon and I just started to explain what I was looking for and Low and Behold.. Joyce remembered our conversation from the day before and actually took the time to find that Lowe's had copper nails small enough for the birdhouse I wanted to build. She showed me the nail punch I would need, took me to where the copper little nails were and she asked the magic question, "Is this for inside or outside?".. I told her outside and she immediately took me to the paint department and showed me water proof silicone and told me to put a drop on after I made the punch, then after I hammered the nail in add another drop to seal it so water would ruin the inside of my birdhouse. I was so happy to have a person that actually gave me insight and great suggestions to help me make sure my birdhouse would not be a "once a year" happening. I'm impressed that Lowe's has such knowledgeable and actually HELPFUL and informative people. Color me impressed and now a dedicated Lowe's customer. Thank You Joyce.. you were so much fun to talk to and so helpful with your suggestions. Everyone lately at Lowe's seems to be so ready to help people. I love having people at the entrance doors to ask where to go.. and they ACTUALLY give great direction. WTG Lowe's.. you rock.. I'm a dedicated fan.. you are now number 1 on my list of places to go when I am shopping for home improvement items. Thank you so much to the Lowe's on Main Street in Spartanburg Hillcrest area.. YOU ROCK.. | |
| cynthia | 10/12/10 |
| I have been employed with lowes going on 12 years and i guess it doesnt matter who you are its who you know. Our now store manager has had it out for our front end for some time and has taunted us with ridiculous demands. you cant leave the door for anything which i believe is crazy.I never was hired on as a door gaurd and if thats what we all need to be then we all should get the same pay as loss prevention because in all reality we are doing more than they are.not to mention I am now jobless because of this manager which I truly believe is unfair.but then again we are talking corp. words. when and why would corp. change the way we all take care of our front end. the moral in these stores have changed drastically along with their changes and let me tell you its not good for customer service.everybody i talk to now since these stupid changes are so unhappy,so whats he gonna do fire everybody in the store,how well will that help your customer service.years back lowes was one of the greatest stores I have ever worked for. The people were great,the store was great and the customers were great, thats been long gone now for some time. and I believe it has nothing to do with bad employees its starts with management, if you manage well you'll have successful followers.and all the higher ups arent always the greatest choice for some stores, mainly ours.... | |
| Amy Hisson | 10/11/10 |
| I was in your Uniontown, PA store and a Manager named "Jon" was atttempting to help me out. This manager twice patted me on the "ass" as we walked the asiles. I texted my husband who was in the store with me and asked him to follow me and this Mgr. The Mgr "Jon" then fronted me and said my collar was wrinkled and tried to fix it, he was really attempting to look at my breasts. My husband observed this treatment and threw this Mgr up against the shelves and we both left and called the local police. You had videos of the whole ordeal in the aisle I was in. I'd hate to be "Jon", I might be his boss soon. | |
| Cheryl Karr | 10/11/10 |
| I had a flooding issue in August .. it's mid October now. I went to Lowe's picked out samples. Took three weeks ot get the samples to match up (since insurance would only pay for carpet to the bedrooms, office, bathroom). I had to get it to match existing carpting. I got the samples .. took three wks. I ordered the carpet, took another three wks. Then .. the fated day the carpet was installed .. the two milled rolls didn't match. One was a shade darker than the other -- down the middle of the room! All the while, for two months, I moved everything out of the living room (as Lowe's doesn't 'move antiques'), thus, everything had to be moved into the bedrooms, the bathroom, the office, etc. I have been sleeping with a bookcase in my back for about two months now. So, after moving all this stuff myself (I'm 5'2", 120 lbs) .. I get the carpet ... it's wrong. Have to move everything back (to have some sense of normalcy in life) because could be three more wks to get new-new carpet .. again. now, the new -- er carpet is in .. now have to move everything BACK out .. and then they install and then have ot move everything BACK into the rooms. I also had to kennel, the first time, a 186 lb Irish Wolfhound, a smaller dog, and pay someone to help me move the electronics, which Lowes wouldn't touch either. I have complained about this .. Lowe's will not work with me, offer any sort of compensation . whatsoever. | |
| Joy Buchholz | 10/10/10 |
| I will never shop there again, bought a refrigerator & one day past warrenty all the plastic in it broke & ice maker has a problem, then bought a fan & something was wrong w/that too after my husband spent so much time on it. Brought it back & customer service could care less! | |
| Dawn coil | 10/8/10 |
| NEVER ORDER CARPET FROM LOWES!!!!! My husband and I recently visited the Lowe's in Torrance and I have never had so many problems before. We ordered carpet to be installed into a small childs room. We were given a idea in the store that it would cost somewhere around $380.00 which was fine with us. They were to have someone come out and take measurments (from another company they hire) and then receive a phone call with a final quote within 72 hours. NOTHING... I called 3 times to only have then tell me that they would have someone call me back... After 5 days I finally got a hold of someone only to be told now I must pay over $600.00 to have the carpet installed. After many transfers and rudely being talked to by the woman who originaly quoted me I got nowhere!!! I spoke to the installer ( another company they hire out from) who explained to me a little as to why the big $ difference which still didn't make much sence. Needless to say I cancelled the order and will never to business with them again! EMPIRE TODAY WAS CHEAPER AND BETTER QUALITY AND INSTALLED NEXT DAY!!! | |
| Rita Vaughn | 10/7/10 |
| We recently purchased a washer,dryer,outside grill and a power washer from the Shawnee Ok store. We are very happy with our appliances we bought. A couple of months later we found out that if you are a veteran that you can get a 10% off of anything in the store.My husband is a vietnam vet,he has a card to prove it. We bought our items in May of this year.When we went back to Lowes and ask them about the discount, they said we were suppose to tell them at the time of purchase to get the discount.Since this discount is not advertised, how would we have known that? | |
| Stosh | 10/7/10 |
| Lowes/Valspar Duramax self-priming? LIE! As long as you don't scrape the paint off, you're good. But, here's what the can says when you take a magnifying glass to read it.: "Bare Wood: [like what you get when you follow the directions and scrape] For maximum performance, ONE COAT OF EXTERIOR PRIMER and two coats of Duramax are REQUIRED." (emphasis mine). Please don't believe me. Take a magnifying glass into the store with you and read it for yourself on the back of the can. Just a flat-out, bald-faced lie. I'm a home-owner who has spent a lot of money at Lowe's over the years. For what they did to deceive me into this one $75.00 purchase, they have forfeited all future sales. Not only are they liars, they are idiots. | |
| Ken Miller | 10/6/10 |
| I have been waiting for a flooring quote for now 4 months. I have called repeatidly, I have spoken with several people who were going to "take it to the end" and did not. Now I can not seem to get my money back for the measurement. These people are a joke! | |
| Angela McIntyre | 10/6/10 |
| Someone seriously needs to look into the goings on at Lowes in Starkville, Mississippi. I heard horror stories a year ago but decided after that long surely they had gotten their act together by now.....NOT!!!!!! We set out to get new carpeting and vinyl flooring with their recent 18 month interest free program. At 7:oo pm the night the offer expired I called Lowes flooring depart to find out our cost so we could purchase....Imagine their surprise to find out we hadn't been called....the order was given to another flooring employee who was supposed to finish getting cost together and call us....we never received call and we left 2 cell phone numbers, two work numbers and our home land line number!!!! never called, not messages nothing...then they couldn't locate our paperwork....this is at 7:30 pm....and when they did, square footage and cost on vinyl and carpet hadn't been completed....it was (quickly) done by employee I spoke with....even though the store dropped the ball, they wouldn't give us an extra day on the 18 months interest free financing to make sure everything was correct....I even heard the employee telling the store manager it was their fault....NO go....Oh we were upset. My husband wasn't getting any of it (an order close to $9,000.00) but I talked him into the vinyl, he refused to do the carpet. Install was scheduled today, October 6th..I take off work w/out pay to be home and Lowes calls at 8am saying they can't install, the seam sealer and glue for the flooring wasn't included in the order. The installer discovered this when they went pick up flooring and supplies before coming to our house. So this inconvienced the installer, me and our ill family member who lives with us. Lowes had at the minimum of 3 full weeks to make sure the order was complete and it didn't happen.....there is so much more I could say detailing this complaint but I am so totally pissed I have run out of words....Also, Lowes, had the flooring delivered to them within 48 hours of purchase, they didn't even wait the 3 days to see if we would cancel the order...I wanted the new carpet we picked out so bad and we were going to go ahead and purchase a quartz countertop and new stove and microwave, I'm afraid to risk it now.....especially carpet installation...My friend had berber installed last year and the installer cut the carpet too short at the thresholds....it took her months and months and months......they finally sent someone out. This person put threshold stripping in to cover up the mistake...NOT QUALITY WORK......I THINK MAYBE IT IS TIME TO HAVE OUR LOCAL NEWSPAPER DO AN ARTICLE ON THE LOWES PROBLEM....... | |
| Paul E. Bierly | 10/5/10 |
| What the hell's the problem that the store in West Des Moines, Iowa they can't get me all the material I ordered two months ago to build a large garage and full size second floor. Every time I call they say my garage doors will be delivered, but for two weeks now I still don't have my garage doors. I am being billed to pay monthly payments, but that was not what I agreed to when I ordered $10,000.00 worth of material. Also this sheeting that was sent out is mostly CRAP! my carpenders can hardly use it because it's warped. I have had to buy several hundred dollars more of material to finish the garage because it was mis quoted. I believe that you need to make up the difference for all the material I had to buy locally. If anyone actually reads this you know how I feel about those ya'hoos | |
| Matt | 10/4/10 |
| As an x- Lowes employee I can tell you what I saw... Upper Management had the brains of a squirrel and the people skills to go along with it. Lowes is suppose to be about customer service, and they are all about the bottom dollar. You remove quality people ( as I saw ) and replace them with bodies with a red vest. But, if the red vest doesnt have a clue about the products in the store, or how they are used then HOW do you expect to be sucessful. This page hosts tons of customers and previous employees that have the same complaint, POOR customer service and unfair and just wrong employee/employer relations. I hope this company goes bankrupt... and the mom and pop store that they shut down return. I purposely drive out of my way to go to a harware store to keep the money in our local economy and to keep the people who care about customer service.. Lowes is a terrible company along the same lines as Wal-mart | |
| Melissa Chevalier | 10/3/10 |
| October 2, 2010 To Whom It May Concern: I am of the belief that Customer Service is the main priority of any business, especially in today’s economic times. My rule when receiving poor customer service is to boycott the business. That is exactly what I plan to do to Lowe’s from this point forward. My boyfriend and I went into your establishment today to make a purchase. We had been across the street at Home Depot and, because they did not have what we were looking for, came across the street to Lowe’s. The experience was, at best, terrible. The intent of the visit was to buy florescent lights to use in the garage. We had purchased eight lights prior to this visit and wanted to purchase the remaining four lights so all the lights were matching. The other merchandise purchased was lights to place on the outside of the house. It just so happened that an employee was in the lighting section assisting customers. This employee was neither friendly nor helpful; in fact, he as downright rude and unhelpful. First, he was blocking the isle so we were unable to get to the product we were purchasing. Once he stepped back to load another lady’s cart, my boyfriend proceeded to begin loading our cart. The employee bumped into him twice and almost hit him in the head with a box containing a florescent light fixture with no “excuse me” or apology. After that fiasco we headed to the checkout stand. The cashier rang up our purchase and because we were unable to see each item’s price as we checkout out because the Customer Service Screen was turned away from us, Justin checked the receipt upon completion of the transaction. It was at this time that he noticed the lights rang up for $13.62 instead of the $9.98 that the shelf label indicated as the price. He mentioned this to the cashier and she immediately called for a price check. The Front End Clerk informed us at this time that we had grabbed the wrong box and we would have to go to Customer Service for a refund. At the Customer Service desk we were given a refund. Again, we could not see the transaction being taken care of because the customer screen on the cash register was turned toward the Customer Service Representative, not towards the customer as required by Federal Law. We thought the clerk would offer to have four of the correct lights brought up for us, but did not. We had to ask if someone could bring up the lights and she said, “I can have someone meet you back there but…” At this point, Justin told her to never mind and that we would go somewhere else. You need to understand that we chose your store to purchase merchandise to improve our home. We were not treated respectfully and that is unacceptable. We do not want any sort of restitution from you. No coupons or gift cards. Nothing. We will never be shopping in your establishment again. Furthermore, we will be sharing this experience with everyone we know any chance we get. Nothing good will be said about you establishment. It is a shame that I have to be writing this letter, but I would not want someone else to have to go through what we have been through today. I hope this letter gives your establishment some insight and you take what is being said to heart and improve the customer service you provide. As I said before, we will never shop in your store again and plan to tell other individuals to avoid Lowe’s as well. We have no problem giving our business to Home Depot, or Ace Hardware, even if the cost is more for us. Your Lost Customers, | |
| Laurence Hatch | 10/2/10 |
| This complaint has nothing to do with any store or product. I would like to know how you allow unsolicited charges to be applied to my bill. On my October statement I was charged $23.95 for card security. No approval, signature or verbal commitment on my part. It has lowered my opinion of Lowe"s because it is outright theft as well as being illegal. How it is done is a good question. Should it be done? No. Then I get a song and dance about that we have no control over what gets charged. Whose card is it any how? Who is in control? It does not give me a warm fuzzy feeling about doing any more business with Lowe's. Thank You LJH | |
| JOE HUVER | 9/30/10 |
| I SOLD 1026.09 IN MERCHANDISE TO LOWES 2465 N. NELLIS BLVD IN LAS VEGAS IN MARCH 2010 ON NET 30 DAY TERMS. TODATE AFTER MANY PHONE CALLS I HAVE NEVER BEEN PAID I MYSELF SPENT OVER 6000 DOLLARS AT LOWES LAST YEAR AND I PAID FOR ALL OF IT I WILL NEVER SELL TO LOWES AGAIN AND I WILL NEVER BUY FROM LOWES AGAIN IF YOU HAVE ANY QUESTIONS I CAN BE REACHED AT 702 649 4616 MY NAME IS JOE HUVER ALL THE SALES I DID HAVE POS THERE IS NO EXCUSE MY PAYMENT FROM LOEWS HAS BEEN IGNORED JOE HUVER | |
| Fern Forte | 9/29/10 |
| I went to Lowes for appliances. I was told I had to have someone come and measure for $35.00 and I said ok. They came they measured and I went to order appliances. Well, the installer said he could not put in the wine cooler because it was way too small. I called and asked for it to picked up and you would have thought I committed murder by the way I was treated. The girl was Snotty ! She then said she would call me back in 5 minutes. Well, 45 minutes later I called and there was no answer at her phone so I called the store manager and she politely told me they would be there friday to pick it up. I am not using names because I would assume she would loose her job for that as she probably should. | |
| Ron Shelton | 9/29/10 |
| I purchased a Husqvarna riding mower from Lowe's in June at the Kingsport Tn store. The other day when i went to use it, it sounded like it was flying a part. I called Lowe's and they told me to take it to a local Husqvarna repair shop. I had my sales receipt and gave the shop a copy. When I went to pick it up I was charged $96 for a belt replacement. The mower is less then 4 months old. When I bought the mower I was told it had a 4 year warranty on it. The sales person didn't bother to tell me that there was exclusions to it. I went back to the store and talked to the manager of lawn and garden and was told that they wouldn't cover the part. I feel this a very poor way of doing bussiness. Up until now I have bought all my outdoor equipment at Lowe's but will not in the future. | |
| Wendy Jolly | 9/29/10 |
| On July the 12th 2010 I order a wood door through you guy's and I still do not have it September 29th 2010. We are building a new house and a front door is required for some of the thing that are needing to be done as far as siding ... floor being layed and so forth. Have been really patient and now getting a little upset. Thanks for listening | |
| Dennis O'Malley | 9/27/10 |
| We have shopped Lowes often in NH and in Florida over the years. We recently had a great experience with the store in Concord, NH and with kitchen specialist,Veronica Arabudzki. We were going to replace the doors and drawers on our kitchen cabinets. After shopping many cabinet stores and Home Depot we went to Lowes and met with Veronica. She was extremely knowledgeable, showed us all our options, and and helped us select the right product for our job. After placing the order and paying for it, Veronica stayed in touch with us, advising us of the manufacture and ship dates. When the order arrived at the store we were notified immediately. We we went to install the doors we found that an error had been made on 2 door and 4 drawer fronts. Veronica contacted the Schuller rep immediately and arraigned for the replacements to ship within a week! Without this follow through and customer service our project could have ended in disaster. We are very pleased with our project, with Lowes, and most of all with Kitchen Specialist, Veronica Arabudzki. | |
| Brandon | 9/26/10 |
| Hello I am very Disappointed with a Sales Manager at the Lowes in Shakopee Minnesota his name is Kevin Fritz. I am a paying customer and I spend on an average of $2500 a week at Lowes in Shakopee. I am a contractor on the Reservation here in Shakopee. I walked into the Lowes Home Improvement store in Shakopee and another customer and an employee came to me and told me that as I was walking up to the door Kevin Fritz the Sales Manager for Lowes Home Improvement in Shakopee Minnesota was telling a supervisor and another customer how much he hates me and was telling them that I am a piece of S**t. I am also going to be filing a complaint in the store I would recommend that Lowes does something about this as soon as possible as I will be contacting an attorney also. I have three large purchases to make in the excess of $5000 dollars before the snow falls and if nothing is done about this I will be taking all the business that I do for the Reservation to Menards or Home Depot. I would hate to see Lowes lose the business from the Reservation here! | |
| jane Rozales | 9/26/10 |
| We are looking to re-do two bathrooms. I have been to Hoe Depot -great customer service. We also have bee to Lowes-Long Island with oposite results. There is never anyone around to help with questions. My husband and I have walked out of the store on several occasions. The second time we had picked out what we saw, but no one was around. This is no way to run a business. | |
| Billy | 9/25/10 |
| I have had good experiences and bad with every store I shop at over the years... Lowes has been mostly good though... but the reason Im sending this is that Lowes seems to stand for the good things in this country like veterans and family values unlike Home Depot who not only allows its employees to give out Homosexual websites to children but seems to encourage it...Personally I think anyone who does that and/or supplies those matteriels should be charged and convicted of crimes against children...... as for me,,, I will shop at Lowes and love it.... | |
| Tim Roszkowski | 9/24/10 |
| Dear LOWES EXECUTIVES, i HAVE RECENTLY BEEN THROUGH ONE OF YOUR STORES AND NOTICED YOU HAVE STARTED 2 SELL [CSST] FLEXABLE GAS LINE SYSTEM ,UPON ASKING YOUR SALES STAFF IF THEY ARE SELLING 2 OPEN PUBLIC. THERE RESPONCE WAS YES . i AM A LICENSED PLUMBER AND IT TOOK MANY YEARS OF TRAINING 2 GET MY LICENSE.sO NOW YOU SELL A PRODUCT 2 HOME OWNERS THAT IF INSTALLED IMPROPERLY IT COULD CAUSE AN EXPLOTION,ARE YOU AWARE OF THIS!!!!!! AND WHO WILL BE RESPONSABLE 4THIS WHEN IT HAPPENS!! EVEN WITH A LICENSE WE TAKE A CERTIFICATION CLASS SO THIS PRODUCT IS INSTALLED AS PER MANUFACTURE SPECS. IF YOU RECALL THE OPEN SALE OF THE OLD STYLE RIDGED GAS SYSTEM THAT WAS INSTALLED UNDER GROUND THAT YOU PULLED FROM YOUR SHELVES YEARS AGO BECAUSE OF MANY POORLY INSTALLED AND UNINSPECTED GAS LINES THAT WE AS TRAINED PROFESIONALS HAVE AND ARE STILL DEALING WITH NOW.THIS IS A DISREGAURD 4 PUBLIC SAFTEY IN MY OPINION, ARE PROFIT MARGINS MORE IMPORTANT THAN THE SAFTY OF THE PEOPLE THAT DEPEND ON TRAINED PROF. 2 PROVIDE. i WILL ALSO BE SENDING THIS VIOLATION AND BLATEND DISREGAURD 4 THE PUBLICS SAFTEY 2OUR STATE LICENSING BOARD. | |
| Richard in Connecticut | 9/23/10 |
| Bought an LG brand solid surface counter top 6 years ago from the Waterford, CT. store. Two months after they installed it, a 6-7" crack developed in one corner. It took 2 years to get the installer out to look at it. He took pictures and said they could fix it. Four years later and NUMEROUS calls to Lowes and they still haven't come out to fix the counter top. Every time we call, there's a new manager. So now it's been almost six years since we bought the counter top and it still hasn't been repaired. I will never buy from Lowes again. | |
| Annette Bukowski | 9/22/10 |
| Actually I would rate Lowes customer service well below a 1 star if it were an option. I puchased a Samsung washer and dryer in Dec. 2009, paid over $3000 cash for the pair and also puchased what I was told was a 4 yr warranty in addition to the warranty provided. My expensive washer quit working after less than 1 yr. I called Lowes for service and have been getting the royal run around. I have misplaced my receipt, but they were able to locate my purchase. However, I was told that I needed the receipt to place a request for service, I friendly asked if they could print me a copy but was told that since it had been more than 6 months they could not print, are we still living 1900, isn't this the time of computers, if they could locate why could they not print. Or better yet just place the sevice request? I have been arguing with the store for 3days now and have gotton no closer to getting my expensive washer fixed. I will never go to their store again and I would tell anyone thinking of buying their product to go elsewhere. This has been the worst service ever. I only hope that their corporate office reads this, if this is standard way of operating they seriously need to relook at how they do business, they are not the only company that sells these products or any other product they sell. | |
| Linda M. Dolfi | 9/22/10 |
| My husband and I were shopping at Lowes at West Gate on Monday 9/20/2010 (PM) I was looking for a Power washer. There was a young sales person his name was Kareem he asked if we needed help. The young man was so knowledgeable about Power Washers that he up sold us because of his knowledge he was able to tell us the difference in the two Power washers and the different things that both were capable of. What a great kid. You should feel very lucky to have this great employee. ---His work ethics are wonderful. While we were buying the power washer another gentleman came in looking for a Power washer and he started to help him I think he may have purchased one too. Everyone must have been cleaning and doing yard work on Monday. Oh we asked him to help us get it out to the car he went the extra yard and really helped. I really appreciate employees like that and think that they should be rewarded. My husband owns his own business and I am employeed for Medical Mutual of Ohio and appreciate his ethics. Please make sure that he is acknowledged for his excellence in service and salesmanship. Thanks so much we went from purchasing the $79.00 one to buying the $299.00 and was assured by Kareem that we made the right decision. Kareem has restored my faith in the Work Ethics of young people in America Kudos to Kareem. Linda Dolfi 440-779-4414 216-687-2703 | |
| rich betten | 9/22/10 |
| i purchase a ge profile refer 3 years ago on clearance when i called ge out to repair it they told me the model and serial tage was missing which means it had been scrapped out and cancelled all warranties they would not touch it. lowes denied it and there only solution was to sell me another refer at a discount which means another thousand dollars out of my pocket after spending 19 hundred the first time | |
| TLD | 9/21/10 |
| Check your managers at the Lowes store in Orangeburg, SC. Your store could be in for a discrimination suit. | |
| Barbara McAllister | 4/9/10 |
| A glass table purchased less than one year ago shattered. Neither Lowe's nor the manufacturer will stand behind the product with a new table or replacement of the glass. This appears to be a problem with the tempering and should be replaced. | |
| Mark Stidham | 4/9/10 |
| My wife and I purchased a fan for $74.88 at 110 N State Road 434, Located in Altamonte Springs Florida. When we purchased the fan, yesterday LOWES said we culd return the fan ANYTIME. The 20" fan sounds like a B-52 Bomber. It is so loud you can not hear the TV when the volume on the TV is turned all the way up. BECAUSE LOWES SAID WE COULD RETURN THE FAN ANYTIME. I took LOWES up on what LOWES SAID... When I returned the fan today because it is so loud. A lady named AMY said I cannot return the fan. I said LOWES said I could yesterday and THAT IS WHY THE COUSTOMER IS HERE. AMY said I was rude and I can not return the fan. I will challenge this way of doing bussiness and you will see that LOWES will be taking this fan back, REGARDLESS of what lowes calls COUSTOMER FOCUS, Lying to the customer. | |
| Ron/Jean Watson | 4/10/10 |
Please know I am rarely one to take the time to write about a good experience but this so deserved. I would like to let you know of the great experience my husband and I had at the Lowe's store in Southgate Michigan. We needed a roof and Lowe's had shingles advertised with a rebate. We needed 46 square and everything to go with it (tar paper, drip edge, starters and cap, ridge vent, rubber boots, ice guard, tar, staples, coil nails, wood, etc.). Please keep in mind we know nothing about roofing, just what we were told to get. Several employees helped us (not sure of last names), Grant P., Juanita C., Manager Joe, and they were ALL exceptional. Most of all a lady named Rita H., her knowledge of roofing materials was amazing and spent two hours writing down how much of everything we needed, the cost for everything and said for delivery they would get everything ready and deliver when we needed it. That was exactly what happened, everything went smoothly from purchasing to delivery. I would like to thank everyone that helped us and their exceptional service. We have shopped at Home Depot and other Lowes Stores but the first time at this Southgate Store and never had the attention that was given by your employees at this store (escpecially Rita H.). I feel like I am going on and on but I want you to know because of your employees at this store and how well we were treated, we will never go anywhere else and that's a promise. | |
| sheila wade | 4/12/10 |
| I purchased a washer and dryer/washer malfunctioned and it took two weeks of promises and being put on the back burner. I paid close to $2000.00 cash, and could't wash clothes.I was going to purchase a side-by-side refrigerator but now I feel betrayed,lied too, and given the run around that I probably will never buy a major appliance at Lowes. We have always bought our large items at Lowe's but I am very disappointed. I would like to hear a response back from you. There's alol more to this story. My email:wadesheila@ymail.com Gun shy in Willis, Sheila | |
| Richard Armstrong | 4/13/10 |
| I was researching gas fired hot water heaters. Lowes material is conflicted. The on-line page display says several are energy star qualified replete with the energy star logo. However, I also checked the energy information by clicking on that tab. All the ones I saw said the hot water heater was NOT energy star compliant. What a mixed message. Lowes needs to fix this soon! | |
| N/A | 4/14/10 |
| I am an employee at Lowes 1881, in Williamsville NY. We are now in the one hundred days of hell as we call them, and it was just annouced that we are starting to work 3 to midnight. As a sales specialist I find this rediculous and obsurd!! I didnt sign up for third shift, I have a family and all my managers have to say to us is suck it up or hit the road. Not only do I lose many hours of sales time every week because I have to stay an extra two hours after closing, I am also missing my family. I was wondering if there is anything you can do help our store resolve this isue because alot of people are upset and the moral is low. Lets build a better store! | |
| Tracy Foster | 4/16/10 |
| I purchased a shed that was advertised on Mother's Day 2009 in the Sunday Lowes Sale paper. The shed was approximately $1,500 installed on property. I paid for the shed and set up a delivery and install date. The next day I received a phone call stating that they could not honor the ad or install of my shed. I live in Florida and the shed was not hurricane resistant. The add should not have been placed in the Florida Lowes flyer or it should have excluded the state of Florida which it did NOT. It took me approximately four trips (over three days) to the store to get them to credit my account. There was NO ONE there who handled delivered sheds (mine you the shed was never delivered to my place of residence). April 15, 2010, I attempted to purchase shed. I found one I liked, but they did not have it in stock at the store where I purchased it. I was promised that it would be delivered to the store by 11:00 AM. I verified the delivery time because I was paying a contractor to assemble the shed. WellI called the next morning and was told the shed was on the truck in route, when in reality no one had even picked up the shed from the other store. I had a contractor sitting at my house waiting. It is now 12:00 PM and no shed. I end up calling the coporate office and they called the store where I purchased the shed and I spoke for the second time to a manager and the sales person. I will be curious to see what time my shed is actually delivered to the store. I feel that I should be compensated for the trouble and time I'm cost. | |
| John Guenther | 4/16/10 |
| I recently visited the Lowes store in Farmington, Missouri. I am a USMC Veteran and have been getting 10% off at Lowes (which was great). I was just told today 4/16/10 by the manager that Lowes will no longer except the DD-214. The DD-214 was given to all Veterans who was honorable discharged from the service. (at least this is what I received in 1974).. SHAME ON YOU, SHAME ON YOU, SHAME ON YOU LOWES for not honoring all vets. Lowes, You Are A discrace for not honoring all of us Vets..... John Guenther (Farmington, MO) | |
| ernie johnson | 5/1/10 |
| I was recently in the Lowes store in Matthews and was getting some lumber. Was about ran over by one of the employees who was attempting to drive a forklift. Some young kid who thinks he knows how to drive. Where do they find these people , I won't go back their again since I was about ran over. My wife also seen him and did catch his name which was Justin. Anybody I guess can drive a 3 ton forklift but you need to respect the machine also. | |
| ruth | 4/19/10 |
| Store 1647 is great. I have noticed two people in particular who are always busy, working hard and being helpful: Christi and Darlene. I am always pleased to do business with someone who tries to make a difference. | |
| shirley johnson | 4/19/10 |
| went to buy the cypress mulch they had on sale and they say they did not receive enough and will not be getting anymore in. what a crock that customers cannot even get a rain check for the price they are offering much less get it when it arrives. | |
| Laura Colon | 4/20/10 |
| I recently applied for employment and had a call back interview. It went well and I am able to work 40 hours a week but being a single parent weekends are hard for me and I guess it is policy that you work weekends. I am a single parent and have to support my child therefore will be at work for those 40 hours faithfully. Saturdays I clean my church and home. My daughter goes to Ohio to be with her grandmother for the summer. So some weekends I could do. Why is it that your company does not accommodate for the single parent? | |
| John Guagenti | 4/21/10 |
| Who is in the store during the hours from 9 to 5? Is it teenagers or contractors and retirees? What must consumers do to convince you to shut down the obnoxious music you play through your PA system? During business hours you have professional contractors as well as retired homeowners shopping for home improvement items. Who are you playing that obnoxious music for? There are no teenagers in the store so why do you irritate people with that screeching noise you play? It’s hard to concentrate with that noise in the background. We couldn’t get out of the store fast enough. You tout yourselves as home improvement specialist so why do you play teenage music like a hamburger business? Teenagers are not buying kitchen cabinets or a refrigerator. Lose the noise for a month and I think your bottom line will improve. | |
| jamie | 4/29/10 |
| The sales staff was great at getting me what I needed for a fair price. Could someone at Lowes please tell me why when delivery is running late that they don't have the simple politeness to call and let the customer know? Mistakes happen, things take longer etc but why waste the time of your customers when a simple 30 sec phone call could go a long way in completing a good customer experience. My delivery of appliances was 1.5 hours after the four hour window elapsed. I had to call 3 times to get an answer. Why is this acceptable? It really turned what was a good experience into a poor one. | |
| Donald B Fournier | 4/25/10 |
| I recently visted your store in Gilford New Hampshire.I haave been receiving a10% off my purchases but was informed without a photo ID from the VA I no longer am able to get it. First let me tell you on dicharge for the services they do not give you a photo I contacted the VA an was told the only veterans with photos are active members or members receiving medical asssistance. I do get the discount from Home Depot so I guess they think more of the men and women that have fought for there country then you.I am older army vet from vietam, member of the America legion and VFW My familey and I will no longer shop at your stores. Please respond with way this took place Donald Fournier Alton New Hampshire E-M Larson764@verizon.net | |
| ernie miller | 4/25/10 |
| i paid for a 5x8 trailer on 4-3-10 at lexington n.c. i haven't recived my trailer yet. why would lowes put something on sale and not have it in stock or ship asap if you don't have or can't get it JUST say so. if i didn't need it i wouldn't have paid for it maybe home DEPOT will come to town who knows | |
| Debbie | 4/28/10 |
| I have enjoyed shopping at Lowe's but my recent purchase has not been a pleasant experience. On 4/11/2010 I purchased a John Deere LA115 Riding Lawn Mower it could not be delivered until 4/25/2010. Later that day I tried starting the mower, it was totally dead. I called the store to inform them that the mower was not working, possibly a dead battery. The Lowe's employee said that someone would be out the following day, 4/26/2010 to put in a new battery. Well, no show.....called again the excuse was no one setup the delivery. So they promised they would have me a new battery on Tuesday 4/27/2010, after many frustrating calls to give them directions to my house, they finally showed up. After allowing them to borrow a different wrench from me, the new battery was in. Finally the lights were on but the tractor would not start. So the one employee said he would have another new tractor delivered right away to me. He called later that night, he was able to find one but would not be able to deliver the mower until 5/06/2010. Not sure if the tractor is a good purchase but I would definitely not buy it at Lowe's.....you would be better off purchasing a John Deere Tractor directly from a John Deere Dealership. Very disappointed in the service, Debbie McIntire Ohio | |
| Rod Senior | 4/27/10 |
| Dear Sirs I have purchased 300 bags of red mulch annually from Lowe's for 15 years. 4 weeks ago I had to travel to UK for a family emergency. Unfortunately I missed the 99c/bag sale and have been told by the local Fort Myers store manager that he can no longer honor it. It is now back to $2.09/bag Please would you arrange to do the right thing and extend the deal to me in the extenuating circumstances. Many Thanks Sincerely, Rod Senior | |
| Chet Davis | 4/27/10 |
| I had Lowes contract two projects at a rental property. The first was a sliding glass door. The store employee entered my name and telephone number in the system wrong. This created a lot of confusion and made effeciency non-existant. It took two months to correct this problem. The door they ordered was the wrong size and took an additional month to resolve. The second project they contracted was for a privacy fence. When the materials for the fence was delivered, the driver drove his forklift into the back yard knowing that the area had just received 4 inches of rain. He got the forklift stuck and rutted out my back yard. I took photos of the damaged yard (the fence still lacks all the hardware that was supposed to go on the gate) and filed a claim with the local store. The delivery supervisor keeps making promises of getting it fixed and continues to tell me he will call me back with a date and time to fix the yard. They never call back. I'm always having to chase them down. It has been 8 months since the damage was done and it has still not been repaired. I will take my business to Ace Hardware and hire my own contractors. Home Depot isn't any better. At least Ace Hardware knows what they are doing and they carry American made products and they do NOT use illegal migrants for cheap labor. | |
| John Beatty | 5/2/10 |
| I purchased two new doors for my home. The cost was over 1,000.00 for the doors and the installation price was $295.00. I had to special order one of the doors and we were to wait five weeks to have the door delivered to my home. When I asked about installing the first door which was in stock they said I would have to wait until both doors are in and ready to install. I asked if there was a reduced charge since the two doors are being installed at the same time. They said no. “That is the rule”. Even speaking with a manager could not change this RULE. WWhat are you running a retail store or a Gestapo? This did not make any sense to me, the install contractor was making twice the money for one trip to my home, and I could not get the first door installed at my convenience,I had to wait for the install contractor to receive both doors. Who is running Lowes the installer? You have got to be getting a kick back from the install contractor. Who is the customer here the install contractor or me. I run an HVAC and energy savings business. I would never charge a customer a full service charge twice for installing two or more units at the same time. I could not compete or keep my reputation as a service company treating customers in such an unfair method. I spend over $30.000 a year at lowes in cash and charge. Most all my support electronics, plumbing, gas fittings, and lumber for my business comes from Lowes. I am in there so much I know a number of the workers by name. I’ve had small incidents with the store before but I put up with them out of loyalty. I though I was a Lowe’s guy. It is clear you do not need my business. If you are making enough money suckering homeowners let alone your business customers that support you daily then I can’t support that. I'm off to Home Depot. A few cents more but more respect for the customer. John Beatty | |
| Angelina Purdy | 4/27/10 |
| Dear Lowes, I have no idea why I should write to you. No one will pay any attention. I am a teacher and have to meet deadlines and be on time. Many parents would be very upset if I did not. I really used a good deal of effort researching a new clothes washer. I studied water, and electrical use. Yeah, go green! I ordered the best for me. I was told by the associate that the item would come from the warehouse and to arrange for delivery when I paid for it. I PAID cash. I was told on April 22, by the associate, if there is a problem we will call. Delivery was arranged reluctantly, by Lowes, for after four on Tuesday. I finally called when the delivery failed to appear. The first young woman on the phone took my name and number and said her supervisor would get in touch with delivery and her supervisor would call me. That did not happen. When I called back, I was a little angry and the next woman was not pleasant. Finally I was placed in touch with Julia. She found out that my local store wasn't even in possession of the machine on Tuesday. I feel really angry. I do have other things to do and I will probably miss out on the state rebate of $100. It would have been nice to know on Monday that I needn't rush home on Tuesday. I have been very inconvenienced. I have had other little problems with Lowes and this may be the straw that breaks the camel's back. Doesn't anyone care about customer service? I guess my money doesn't speak to Lowes. | |
| Lori Bacon | 5/3/10 |
| Lowes Rte 104 Oswego, NY Are You Kidding Me right now this is the worst store and full of lazy people!!!!! I have had several issues with this store the managers are usually unavailable when there is a problem and then you have to hunt them down. My most recent issue was a shed in the clearance section in the back of the store!!!! I really didn't want the shed I was pointing out a price that I knew was wrong. But the episode that accured and the additude, of the employees changed my mind. Then the manager Troy was busy on the phone and couldn't be bothered to come to the area and they wanted me to walk up the service desk instead of him coming to the other end of the store to address the problem.. They sent about 4 -5 other people who still had to call troy and still couldn't get ahold of him because he was on the phone. Then they sent Denise something to do commercial something thinking she was really hot stuff what a b@$@##$, and I even have a pic that I am sending to the world wide web and the news and what ever and whomever I can to show what the price was mark as clear as day on the product in magic marker, Oh yeah I know what you are going to say, same the the commercial girl said maybe some customer put it there.!!!!! But thaat story failed because the young man that wrote it on there was standing right there and said that he wrote it on there!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! The B@#@$@$ Denise said that Lowes DOES NOT HAVE TO HONOR THE PRICES MARKED ON THE STUFF AND I ASKED AGAIN JUST TO MAKE SURE I HEARD HER RIGHT AND SHE SAID IT AGAIN, i SAID OKAY MAYBE CORPORATE WOULD LIKE TO HEAR ABOUT THIS AND ALSO THE NEWS AND HER REPLY WAS GO RIGHT AHEAD I'M SURE THEY WOULD SO HERE WE GO! i WOULD SEND YOU THE PIC BUT i WILL SEND TO TWITTER AND A FEW OTHER PLACES FIRST!!!!!!!!!!!!!!!!!!!!! i WILL TRAVEL ELSE WHERE TO DO MY BUSINESS AS WE OWN A BUSINESS AND JUST PERSONAL STUFF WE DON'T HUGE DOLLAR NUMBERS BUT EVERY PENNY COUNTS AND THERE ARE OTHER STORES IN THE AREA LOCL ONES THAT I WILL BE DOING BUSINESS WITH. sHOULD HAVE LEARNED THAT WHEN I GOT TOMATOES FROM YOUR STORE LAST YEAR AN THEY HAD BLIGHT ARUINED MY WHOLE CROP, POTATOES INCLUDED I KNOW YOU ARE A BIG CONGLOMERATE AND REALLY DON'T CARE I JUST THOUGHT I WOULLD LET YOU KNOW | |
| MAL | 5/3/10 |
| I live in Crestview, Florida. The city has only one Lowes, and there are a few "Mom and Poping" stores, and one Ace hardware. When first opened their doors several years ago, they were all about customer service. It did not matter if it was during the day or in the evening, you always had employees asking you for help. However, this has all changes within the past two years. During the daytime, you will often have someone asking if you need help, but not all the time. In the evening, forget it! I have gone in there on numerous ocassions, and the employees look like "zombies" walking arounds. Maybe, and I mean maybe you might have someone after looking lost for twenty minutes, stop and ask me if I need help. For example, tonight I went into Lowes after 5:00 P.M. because I work for a living and usually get off from work around 4:30 P.M.,and when I went to the department I needed, no one was to be found. I had a Lowes employye in a red vest walk right by me, and did not ask if i needed help. I walked around to see if anyone would at least acknowledge I existed as a customer - again nothing! There were plenty of employees around, but most were either together stocking, or talking to one another about something. I passed several people fronting items, and stocking - again nothing. One guy who worked there was walking slow, and occasionally fronting items, and he looked right over at me - nothing! I guess i can keep on about how many employees who were within 10 feet of me, and no acknowdgement that i was even there. You are probably thinking why doesn't she go up to someone and ask for help? Yes I do walk up to someone and ask, and spend maybe twenty minutes finding someone to help me, but it is Lowes policy to at least acknowledge a customer within so many feet, even if they are busy with a customer. I am so tired of going in there at night and the people they hire for the evening. It was not busy, and some of the employees were too lazy or scared to ask a customer if they needed help. I don't know. I guess I am venting because I am tired of always finding someone, and when someone is right next to you and ignoring the customer who pays their wages. This happened to me in 2006 when I was very pregnant. I came in for some water softner pellets, and my husband was deployed (military) overseas. I stood by the water pellets with my basket, and there was an employee not to far away scanning items for stock. He looked over at me, but did not offer assistance. He was not a vendor because he wore a red vest. Yes, i could have "waddled" over to him, but why should I? He saw me, but I guess he wanted to get his job done. A customer saw me, and assisted me. When I checked out, and decided to tell the night manager, and he said he would make sure this was corrected. I know from working in the retail business for many years that he was just pacifying me, so the next best thing - write to corporate. I will be sending a letter to corporate because I am not the only one who complains. Maybe Lowes needs some major competition in Crestview like Home Depot, so they will "Keep on their toes". I decided to shop at Ace Hardware during the weekend,and hen I get off from work. I like their service, and when you walk through the door, they always acknowledge your there. If they are with a customer, they will tell you they will be right with you. I like their service. "Mom and Pop" store will also give you better service, and even thought they don't have the "big box" discounts, you will, for the most part, receive better service. To add, two other customers were also angry about helping them, so I told them to go to Ace, and they did. Maybe the manager needs to work at night amd see what is going on. If someone would "Mystery shop" this store, it would flunk. | |
| Myron Larson | 5/4/10 |
| Hello Customer Care, I usually do not take the time to complain about service but I just experienced the straw that broke the camels back. I live within 6 blocks of Home Depot and a mile and a half from Lowe's. Lowe's Of Westminster, CO Store Number: 1989 5600 West 88th Avenue Westminster, CO 80031 Phone: (720) 540-9334 Fax: (720) 540-9335 Hours: M-Sa 6-9, Su 8-8 I started shopping at Lowe's right after you took over Eagle Hardware because Eagle had service, real service and Lowe's had followed the same business model. When you opened up a store at the listed location above I was happy because I had a closer location to shop. Yes, I have to admit that once in awhile I ran into Home Depot for small emergency issues because they were closer but on 99% of my purchases I went to Lowe's because of the great service. Lately over the past few years that service has begun to decline and especially in the delivery service. I used to get my deliveries for free after a certain dollar amount in purchase and that changed to charged deliveries but I didn't complain about that. Then my delivery charges became more expensive and I still did not complain about that. Then my deliveries on appliances and specialty items came damaged with appliances put together wrong and I didn't complain about it. I would patiently bring back pieces that were broken and get replacements. I would take appliances apart that were badly assembled and put them back together correctly. Most of the deliveries I have received were dropped on my driveway with heavy forklifts and destroyed my concrete driveway and I didn't complain about that. I had Lowe's install carpet and tile in my house and they jacked up the installation cost 100% markup over what they paid their contractor to install and I didn't complain. In the past I have enjoyed performing my own work on my properties because in my younger years I was a master carpenter and a master electrician. Over the years I have convinced many others to shop at Lowe's and especially the elderly folks that needed a little extra service but after my recent delivery experience I can't justify doing so any longer. I received a delivery from Eric from the location above. He had nothing else on his truck but my order and insisted on dropping everything off on my driveway. I told him I needed everything in my garage to protect the materials from the weather and he insisted on reading me your policies against doing so. I told him to take the delivery back and I would be in the store later today to get my money back because I was not prepared to carry 10 measly sheets of 1/2" plywood and 30 measly 2x4 studs on my own 10' into the garage. He begrudgingly broke down and helped me do so taking a whole 10 minutes while explaining to me during this time that your larger customers don't even get this privilege. If I wanted to be treated like that I can go to any lumber broker and get these products for two thirds the cost and pay the same for delivery in dozens of locations around Denver. As a typical home owner that spends on average $25,000/year in your stores I should be treated with some common respect if this is your market that you're targeting. (1) Your delivery policy of charging the customer delivery fees is overly exploitive because most of your targeted market is the common home owner and that home owner usually needs deliveries for larger and more expensive items. (2) You need to train your delivery people to be more courteous and careful with the delivered product or give the job to someone who can do these things. (3) You need to train your appliance people in proper assembly of the products you sell. (4) You need to start treating your subcontractors more fairly. (5) You need to do something about your turn over rate because I've had to re-familiarize myself with your staff 8 times over the past 4 years. You have lost your differentiation with Home Depot and price is not the issue with so many suppliers available who service contractors. Your differentiation used to be service which is the primary reason I own so much of your stock! | |
| Tim Stankiewicz | 5/4/10 |
| My wife and I have received very poor service at the west colonial store in Orlando, Fl. in the paint department and asked to see the manager. After the manager (or as we know now the assistant mgr) wouldnt come out, my wife had to talk to him on the phone, and went on to explain the rude and disrespectful behavior of the associate. Once the issue was stated and my wife informed him that being this is a regular occurance , we would never shop at Lowes again and that he lost a lot of revenue, The sounds from the office of things being hit, kicked, and god knows what else, and then the door slams open he storms out all red faced,and he gets in my wifes face and states "WHAT IS THE PROBLEM" To make a long story short, customer service at the corporate level passed it to the district Manager, whom just called me and basically said We are sorry for your difficulty.....and we will look into it..... The embarassment, the Intimidation, the safety factor as to what this individual will do next... ALL UNACCEPTABLE BEHAVIOR!!! Be advised Lowe's corporate... this will mot go away and needs to be addressed. I plan on writing review after review after review, letters to the editor, and anyone else that can make noise. THIS IS AMERICA AND I REFUSE TO GO AWAY QUIETLY. SOMETHING MUST BE DONE NOW!!! *by the way .. anyone have the e-mail address for Mr. Robert A. Niblock ? (CEO for Lowes's) I guess i will write a letter..... | |
| Pool Owner | 5/5/10 |
| I guess it all comes down to the bottom line and profit margin BUT! Last year I was buying AquaEZ pool flocculant for a cloudy pool and the product worked GREAT! This year, there is a cheap imposter that does NOT work! I poured 2 bottles of the new stuff, Swimmer's Choice and let me tell you friends, don't waste your money on the new blue water! I called AquaEZ and they advised me that Lowes dropped their product. So much for spending my dollars at Lowes in the future on pool care products. C'mon Lowes, WAKE UP! When you get a good product, customers expect you to stay with it, well, return customers that is. Now, does anyone at Lowes even read these pages?? | |
| Russel Panckeri | 5/5/10 |
| On Sunday May 2nd I attempted to purchase a toilet seat advertised in the weekly roto at the Bricktown, NJ location. To my dismay, there was no inventory on this item. On Monday May 3rd, the last day of the sale I entered the Morganville, NJ loacation to obtain this same item. There was no inventory at this location either. I asked an associate if Lowe's gives out rain checks or how could I handle obtaining the sale price on this item when it came in. The associate informed me that I should go to the customer service desk and prepay for the item. At the customer service desk, the young woman seemed unaware how to assist me. She accessed her computer and informed me there was none available in the whole district except possibly in Howell, NJ. She offered to call the store, however, after making two separate attempts to purchase the item I told her to forget it. I cannot believe that a retailer would advertise merchandise that it does not have in stock. I was sucked into the store by this deceptie advertising and actually purchased two other items, however, in the future I shall be looking into Home Depot for my needs. | |
| Martha Maggiore | 5/6/10 |
| I don't usually follow up on my good intentions; however I needed to this time. Cassie V. in Store 440 in Ocala Florida, is to be commended. Her service was exceptional. She was friendly, helpful and had a great attitude. When checking out I saw Cassie helping an older woman push her cart. What a pleasure it is to see a young person with such commendable traits. We, my husband and I were truly impressed with her Please let Cassie's manager know what a gem she is. We attempted to speak to the manager about her, but was told to contact corporate. | |
| Susan Edwards | 5/6/10 |
| I ordered a washer on May 4th. Employees were barely friendly. Today is Thursday May 6th. The washer is to be delivered today, it is 9:00 AM and NO ONE has let me know what time they will deliver the washer. I called 45 minutes ago and was told we will call you back with delivery time. I am still waiting.... | |
| Phyllis B. Hostetter | 5/6/10 |
| I purchased a washer and dryer from the Lowe's in Lexington, VA. It was delivered today by Larry Brie and James Smith. I was very impressed with the excellent service provided by these two employees. They went above and beyond what was required to ensure that my appliances were in the correct place. Thanks again! | |
| Terry and Shelly Pierce - Johnstown, Ohio | 5/7/10 |
| My husband is a Vietnam veteran having served from 1966 - 1968. He has an honorable discharge and is a disabled vet. We just found out about the 10% discount that Lowes is giving to ALL veterans everyday and I called a store in Heath, Ohio to find out about the program. I was told that the only accepted form of ID is a Military ID Photo ID Card issued by the Veterans Adm. I asked why his DD-214 (discharge papers) or any other form of id showing that he was indeed a veteran and his drivers license showing his picture would not be sufficient. The "customer service" person said that the Military Photo ID is the only ID that they would accept. I then called Home Depot asking them the same questions. Home Depot informed me that they will accept any form showing that my husband had been a veteran and his drivers license. Can you imagine that!! Home Depot will be getting our business from now on. We are with Mr. Guenther in saying SHAME ON YOU LOWES - you are not honoring ALL the veterans like you should. Active, retired and veterans who have military photo id's are the only ones who can get the discount. What about all the other veterans?? Seems to me that as long as you can show you were a veteran no matter what kind of id you can show should be enough for the discount. Lowes has lost our business - Home Depot here we come!!!! | |
| Wendy | 5/8/10 |
| I am trying to report credit card fraud | |
| Alyssa Glace | 5/12/10 |
| Hello, my name is Alyssa Glace. My husband and I currently got married on April 24th and as a wedding gift my parents purchased a brand new washer and dryer from Lowes in Butler at the Moraine Point Plaza on a Tuesday. Now they offer next day delivery but we told them to just deliver it on Thursday. That gave them two days. So my husband waited for them at the new trailer and they called and said that they would be there at 12:30pm. He had to be at work at 3 and he waited till 2. No one showed or called to tell him that he would be late to deliver the products. Now when my husband talked with the manager a couple days before he said that we were the first delivery of the day but our money was not good enough that they had to go deliver to slippery rock university first. They showed up at 6:30 pm. The got the products delivered and installed. Now we have owned them for maybe three weeks and our clothes have not been drying. It would take a single load almost three hours to dry. So we figured the dryer vent needed to be replaced. My husband went to pull the dryer our and it sparked and caught the front of the washer on fire. So our uncle came over, (who is a certified electrician and has been doing it for 30 years) and looked at the dryer and it was wired up wrong. He said that we were lucky that our trailer didn’t catch on fire. He is not happy and neither are my husband and I. We have an extra five year warranty on the washer and dryer. We called lowes and told them what had happened and my husband said that we could have died and do you know what their response was? They said “well you didn’t so we can’t help you.” This is wrong. They are having people install these products and they are not installing them right. I am not happy and I have already spoken with my attorney and I will see that something gets done about this. | |
| Sharon Repp | 5/13/10 |
| I visited your store in Vestal, NY in late April with a sample of tile, cabinet door and laminate . I asked a sales associate in floor coverings for help with grout and "the stuff" to lay the tile. I was told it was thin set and to purchase 8 bags for the sq. footage I needed. He also sold me a grout that had a part A & B for it. It was over $200 . I thought it was a lot but needed that color. Later when the tile was installed, it was the wrong thin set and all of tiles began to pop off in less than 24 hrs. I took the products back to Lowes and was given a refund b/c the sales person "Craig" sold me the wrong product. My tile was porcelain and apparently we needed a different thin set than what was sold to us ( Laticrete). SO, the next day my g.c. had to remove the tile, sand off the excess thin set that didn't chip off from the durarock. All of this took 13 hours and two men. The cost was over $800.00. To make a long story short, the store is only offering me $400.00 for which I had to pay over $800.00 in excess labor because of their employee selling me the wrong type of thins set for porcelain tile. Hmmm.... why should I have to eat this cost. I thought the customer was always right and it is obvious that the associate, who was new I later found out, was in error. I have spoken with the flooring manager and one of the store managers and was hoping for more resolution to this matter. | |
| Annette | 5/13/10 |
| Just a rah, rah to the excellent service I received today at the Lowes on Bellflower Blvd in Long Beach California. I was looking for a ceiling fan for a bedroom. I asked for assistance and Dan, the customer service manager came to assist me and my daughter. He bent over backwards to assist me, even calling the Corp office to see if he could locate a fan that was not in stock. I decided on a choice of two other fans so he took the time to make sure it was what I wanted and even went as far as to walk with me to the light globe section of the store to pick up bulbs. Also another employee named Butch the electrical manager joined in. It was way beyond the call of duty and Dan should be given a pat on the back or a comendation from the Corporate office of this valued employee. | |
| Marilyn | 5/13/10 |
| I work at store 0082. I was run over by a forklift 2 years ago, I worked for 6 months, took medical leave for 6 months. Prior to the accident, I worked Outside Lawn and Garden. When I went back to work, had to take a phone operators job, and now out of the blue they are making me a cashier again, I have health issues and they don't care, it is a horrible place to work. They never done anything to the guy that ran over me, he had to be on drugs to do something like that. | |
| Dee Elrod | 5/16/10 |
I was in the Louisville, CO Lowes yesterday to buy a over the stove microwave. I knew what I wanted but could not find anyone to sell it to me. The one appliance salesperson was with another customer and said they had been in twice, so had I. He didn't offer to find someone to help me or say he would be with me as soon as he could, nothing. When I went through the checkout with other items the woman behind the cash register asked me if I found everything I was looking for. When I told her I wanted to purchase a microwave but couldn't find anyone to sell it to me, her only comment was sorry. Not let me get someone to help you right now. I can't believe that the customer service is so poor at Lowes that they lost a sale and a longtime customer. I seriously doubt that I will go back. | |
| robyn | 5/17/10 |
| Boy don't look like things are going to well for Lowe's... Lowe's in Vernal, Utah: My first experience we had ordered a carpet that took forever to get installed (waiting on outside help referred by Lowe's) plus we had paid extra for them to move the heavy furniture and put in back after installation.Didn't happen! They installed the carpet with a couple a wrinkle in the carpet and also snags in the carpet going up the stairs. They proceeded to tell us it was against their policy to move furniture!!! "UMMM we paid extra for you to move the carpet!!!". Well, finally got that done. Now we return to Lowe's to purchase materials for a deck. Mr. Dave Garcia was asked to help us, he proceeded to tell us which isles we could look for the different items, wasn't too excited about helping us. We then decided what we wanted, go home to get the truck, return to the store with a list of what we needed to purchase (that we found within ourselves), he took the list and said to return at 1:00 p.m. and he would have everything ready. We wanted to pay for the items in which he said no that was ok "Just to pay for them when we returned to pick them up". We return at 1:00 nothing ready and Mr. Garcia was out to lunch and he would return our phone call. No call! We then decide to call him back after not hearing from him at 7 p.m. The person that answered the phone got the night manager and guess what, not much help from him either!!! He said Mr. Garcia had gone home for the evening. He called back a minute later and said nothing had been put together for pick-up and many of the items we had on the list had been purchased by another customer earlier in the day, that we "should have paid" for our stuff in order to be saved??? We explained everything to him and he informed us there was nothing we could do, we would have to order the items in which it could take months to get??? He asked us to call back tomorrow and speak with Mr. Garcia or he would be in at noon and we could speak with him then.... Wow, excellent customer service. I will never return to Lowe's and I made my purchase at 81 Lumber. From the sounds of things you should probably start looking for some new, responsible, and somewhat customer oriented employees... | |
| Marlin S | 5/18/10 |
| You would think that in this economic climate customer service should #1. Lowes needs to understand that customer satisfaction keeps them coming back. I heard in a study of human behavior people tell at least 10 other of their experiences good or bad. Lowes sold me a lawn mower that only work for a season. I took it back to the store and they offered to repair it. It took over three months to fix, maybe even longer because when I just so happen to go in to make a return I inquired about it. They are supposed to call the customer when repairs are completed! They would not have called me cause they don't care. I feel like a number not a valued customer. I Spoke with the store manager Orlando and requested another mower which he suggested I go through the manufacture. I called them and they will not exchange. In the area I live there are no repair shops within 150 mile radius. lowes store 2502 will not help me nor the mower company Troy Bilt. I plan to make it a priority to tell as many people as possible my experience at Lowes. I will no longer shop or look to them for improvement purchases. | |
| judith nelson | 5/21/10 |
| I live in North Port, FL..On 5/19/10 I got an estimate from home depot and lowes for fencing...Lowes was alot lower so I purchased it there. First delivery was delayed a week which was excusable. Then when the guy i hired to install it came to work, we discovered we didn't have alot of the items we needed...This is not alright as I asked if they could take my measurements and give me everything I needed to install it and was told yes he could do that for me. ....We did at least 4 trips back to the store for more items.Also they sent the wrong size posts which had to be exchanged, which required another trip to the store to exchange them..I was very upset as I was required to put more money up front as they were not picking up the wrong ones until the next week...when I found we needed to exchange them also, I decided to return them in person so I could speak to the manager about the poor customer service...The exchange receipt lists the manager as Rob Vecker, but the person I talked to was a woman who said she was manager, but didn't give her name.....Everything I told her that happened, her answer was that it was my fault...I should have known what I needed and what was delivered was not right..She told me that over and over again...I was so frustrated I cussed at one point and she threatened to call police on me......I usually don't cuss but was so upset it just came out...I am a 63 yr. old women with serious health problems who lives alone..I feel I should have been able to get all I needed the when I purchased it ..I think they have a program that they can put in the type of fence and measurements and get a list of all needed to do the job down to the screws...Home depot does as I watched him do it when he gave me the estimate..If your stores don't you should.....After all the material we had to go back for the fence I purchase which was on sale at the time cost me almost the same as the other store......I can tell you i don't ever want to do business there again and the guy that did the fence for me is a local contracter and he said he would do no more business there either.... | |
| Mrs. Lambert | 5/22/10 |
| To whom it may concern, I am writting in ref to our experience at the Marianna, Fl,, Lowes, we went there to buy a lawn mower , a zero turn mower, we ended up purchaseing a Troy Built one, we got an account through Lowes so we could get it that day, that was a nightmare, then we decided to go ahead an buy a trailer to haul it on, great right, Not, when we got ready, come to find out all the trailers of the size we needed had been sold even the one that was still on the lot sitting outside to be sold. Well it didnt stop there, we then get told they will have to order us a trailer ok, it will be in by Monday, well it took two weeks, we were able to get the mower delivered, yee haw. Ok we finally get our mower and now have a trailer, well the mower on the third time used, starts smelling a little funny, husband looks and it is a pully that is messed up. So we call the number given, we are told it may not be covered under the warranty , we had even purchased extra warranty, because everything sounded so good when we were talking to the sales guy. Now Western Auto has the mower for repair because that is were we were told to take it per Lowes, that is who does there repair work for them, it has now been a week, so my husband calls to see what the problem is why taking so long , now Troy built is asking for the part to be (the messed up part) returned to them so they can decide if it will be covered under a warranty, WE WILL NOT EVER BUY ANOTHER THINGS FROM LOWES, PERIOD, NOR TROY BUILT, WE ARE SO LET DOWN BY THE SERVICE THAT WE HAVE RECIEVED , WE HAVE NOT EVER HAD SUCH A BAD EXPERIENCE AS THIS ONE, WE WILL NOT RECOMMEND ANY ONE TO BUY AND I WILL TELL EVERYONE I KNOW ABOUT THE BAD EXPERIENCE AND IF THEY STILL DECIDE TO GO THERE WATCH OUT FOR WHAT IS TOLD THEM AND SOLD THEM, I was so prepared to buy garden stuff for this year and porch items and we were going to do some remodling, I had already picked out some things for a bathroom remodel, I'd rather shop at Home Depot. We will never shop again with Lowes, it all started at the store. Do you people know what to do or check, remove something or put a sign on it that it has been sold, something! Lowes could never take back such a bad experience!!!!!!!!!! It is a shame that you have one of your stores doing such bad business with the public, we work hard for our money, and at one time even enjoyed going to Lowes, however we experienced a nightmare, instead of being able to think about what we could get to fix up our home from Lowes. Shame on yo | |
| christine reynolds | 5/24/10 |
| my husband and i recently went to the store in huber heights ohio to purchase unfinished cabinets for our kitchen. first let me say that i had to go behind the wall where the cabinets were to get someones attention to give us some help getting products off the top steel. second, after loading up three of your carts not shopping but the big roll around types, we were offered no help in getting any of it up to the front of the store,no help in loading our purchases in the truck we rented and just overall incompetent staff. I work at a leading retailer as a member of upper management and understand the importance of quality customer service or at least a little help but none was given us. we spent a total of 1200.00 dollars at your store but i can tell you that from now on i will take my business elsewhere like menards or at least to a different location. i will not recommend anyone to go there. customer service needs to be checked at this store and good customer service needs to be drilled into your staffs head. I'm not asking for anyone to wait om me hand and foot, just pushing one of the carts would have been helpful though. this store has lost a customer and i am just very dissappointed. | |
| Angry | 5/26/10 |
| I always go to Lowes. I went today to get 1 quart of paint to cover a 2" X 3" area that had a nail hole. I went with a good size chip of paint & the old guy, probably a painter on the side, told me it was to dirty & I should repaint the entire 2400 sq ft. of house??? I had to tell him that was the most rediculous recommendation I've heard. They need to do drugs screenings at these places because this old fart was high on something. I absolutely hate wasting my time & that's exsactly what happened today & a few previous visits. Sure do wish there were "hardware" stores near by where people knew what they were talking about. I HATE WAREHOUSE STORES!!!!!!!!!!!!!!!!!!!!!!!!!! | |
| Lynne | 5/27/10 |
| My rating reflects Lowe's advertising for Memorial Day which declares that Memorial Day is all about projects and fun. Not! Memorial Day is all about honoring those in the military who went through hell in war and died to protect our freedoms. Remember them first, then have your fun. | |
| GRACE | 5/27/10 |
| Waited for more 1 month for my window shutter to be installed. They installed May 8th and did not finish the job because hinges are missing. Keep calling Lowe's Williamsburg asking when they will finish the job, I always call after work, and everytime I call they will say that AJ's are closed and will have somebody call me. Never heard from AJ's. Finally after talking to a lady named Marsha early this weekend she called back and said that the hinges will come on June 1 to the installer. She's the forth person I spoke to. I told them that I'm not going to wait another month for them to finish the job. She told me that that is not even a month. OK from the day they install which is May 8th they should order the hinges, and if it is coming on June 1 to the installer I still need to wait for them to install. It is not acceptable. It is not our fault that they are missing hinges and I don't think those hinges are coming from other country for me to wait for more than 23 days from the day they installed and supposedly order the missing hinges. I just spoke to the Manager and he can't give me any answer because he's manager for administration and will have the installation manager to give me a call, how convenient. Manager don't want to here my complaint because he can't do nothing but to have another from installation call me back. We are have some company coming over and my window in the living room is half way finish. WHAT A SERVICE. | |
| Robert Goyden | 5/28/10 |
| I purchased a Task Force 2000 last summer. First the variable spray nozzle broke. After several hours of trying to contact TF I finally got someone who then sent me the wrong replacement part. Then the wind up handle for the hose broke and, today the electric motor wont start. I again tried to both call and "chat" with absolutely no luck. This piece of merchandise is "crap" and you shouldn't be selling it. You should also try to help your customer, me, in getting some satisfaction from the manufacturer. | |
| Joellen Navarre | 5/28/10 |
| I am an employee of your store 2645 in Gonzales, Louisiana I have had to deal with an employee harassing me on the job to the point that I was in tears. I have gone thru the chain of command and nothing has changed. I also tried to talk to the store manager who told me that he is to busy to talk to me that he has a store to get ready for the weekend. I thought that we were important to the store as well. I need help I love working for Lowes and would like to continue working there. Please Help. | |
| shawn | 5/29/10 |
| i work at lowes as an assembler. i am seasonal and considered part time even though i work more than 40 hours a week. today i was pulled from my duties and made to go stand outside and run a mower clinic in the parking lot. its 80 degrees outside and when i requested an umbrella and water the store manager told me to stop being a sissy. i was out there for 6 hours alone and never got to take my two 15 minutes breaks, or my hour lunch. customers were giving me water because they felt bad for me and decided that they would rather shop at home depot if this was how they treated their employees. this is not the first time that i have had to do this. there are many more stories like this that happen to me on a weekly basis. i will be quitting this job as soon as i can. i DO NOT recommend LOWES to any one. | |
| Sonny Symes | 5/29/10 |
| I bought alot of Items from your store in 2007. 2 Refrigators, 2 stoves, 2 dishwashers, 2 washers, 2 dryers, 1 6' ft. fence, lumber for my deck to be replaced, and many other home items to outfit my home, yard, and garden. A month ago, my mother called you about getting another receipt because your sales person said that she would keep a file with our receipts in it at the store, knowing my mother and I had been involved in accidents a year or so before that and our memories both had problems. In this, my mother called the store and talked to the sales Manager because we were having a problem with the refrigerators, even though we had extended warranties from your company we have had more problems getting them fixed then I want to admit, (one still isn't fixed to this day). They did give a courtesy visit and fix one refrigator. Then the fun began, my mother called to see if the receipts were still being held in this file at the store, the manager proceeds to tell my mother they had been sent to corporate six months after we bought them. My mom called corporate immediatly and they asked for the exact date the items had been boughten. My mom said it had to be within August 20, 2007 (when we moved in the house) and September 18, 2007. She was told they could not look this file up without an exact date, so my mother gave them three days she thought it might be. They wrote her in an email that those weren't the dates. So she called again, and told them all the information off of the invoice that she had from ordering them, also gave them three more dates that she thought might help that were in between the dates I wrote earlier. They sent her a letter this time, saying that they regreted that they still could not find a file under my name, or the information my mother had given them off of the invoice. | |
| Sonny Symes | 5/29/10 |
| I am sorry I hit the submit button before I was finished. I would like you to find my file that has all my receipts in it and mail it to me or at least a copy. I would like to get my appliances I purchased from you repaired before the warranty runs out. Or is this why you frustrate people so badly, so you dont have to spend the money to fix whatever product you have us put a warranty on. I know that maybe I should have not trusted your employee to do the right thing and let me know that she would be sending my file to your office, but I did and now I would like to get my appliances fixed. Your company may think that oh, 45,000 dollars being spent there on your products isn't important, but you have just lost a good customer. Because your filing system is the worst system I have ever heard of. You can't look up a person's name and find thier file or the invoice number? That makes no sense to me. You have to have a specific date to find anything. This is puzzling to me that such a large company could be so simple minded. My name is: Sonny Symes I live at: 11706 East 60th Street Kansas City, Missouri 64133 My phone # 1-816-255-3991 Please contact me if you have any questions This was purchased at your Lowes in Independence, MO # 1-816-795-7443 on Valley Park | |
| Sonny Symes | 5/29/10 |
| Also, a remark was made that my mother over heard by your sales person when she came out to see why the gates we bought, had not been installed correctly. Her name is Susan Given, she also worked at the Independence store, She told the other sales person that came with her that our home, she bet would not look like it did in six months, like we were going to trash it or something. I would try to train my employee's to be polite, or at least if they were going to say something negatory, to hold thier tongue. I have had nothing but problems out of your company here and would never recommend it to anyone. Thank you: Sonny Symes | |
| Sharon Fox | 5/30/10 |
| I purchased a refrigerator from Lowe's in Waynesville, NC on Liner Cove Road. I bought it on Saturday and was told they could deliver on Sunday. I said that was fine but it had to be after church. I got a call from the driver at 10am wanting to know where I was. I told him I was at church. I told my salesman, Chuck, to put it on instructions and I saw him type it into the computer myself. So, I called my Lowe's store. They said it was a computer mistake. Then, twenty minutes later, I was called (while at church again) to be told they were coming back and would be at my house at 11am. Finally, I stepped out of church again and called the manager on duty. No name, but I can find out who was on duty answering phones at that exact time of day. I was told that they can't just work around my schedule whenever I want something delivered. I said I was at church and told everyone up front I couldn't get a delivery until after church. The female manager said their drivers didn't get to go to church either. So, is that my fault? I say let them go to church and deliver afterward. I never asked for a deliver during church hours. Honestly, I don't think they should deliver or even be open until after 1pm so their employees can attend services. IF I had to work, they would've respected where I was at and not called and HARASSED ME over and over like they did while I was at church. I never once heard an apology. I finally told them to just set it on the porch. Instead of acting like I did something wrong, what happened to apologizing and taking responsibility on the part of the business? I did nothing wrong. I was treated like dirt by the female manager and I hope she is severely reprimanded. I also deserve a major apology from the Lowe's Corporation. Rest assured, if I ever get this refrigerator, it'll be the last time I shop there. I won't even buy a light bulb or bucket of paint from such a disrespectful, mean place as that female manager, her driver who was rude on the phone, and the supposed computer that didn't print the information. Pitiful. | |
| Martin | 5/31/10 |
| I really like Lowe's, but I am very disappointed with they products because they are cheaply made and they want to sell at the same price as if it was made in the USA. The fact is that that the product is not worth the money. The problem is that the stores do not carry more than 3% of American made products. I am also very disappointed that about 90% of their products are made in China. What's up with that? America cannot survive the economic slowdown if no products are made here and Lowe's is in a position to insist in American made products, but they only care about making a buck. I will buy your products only if they are made here. | |
| Barry Kincer | 6/2/10 |
| I purchased a refrigerator with a high quality Stainless Steel front. What was delivered was a lesser quality of Stainless Steel than the floor model. BE CAREFUL | |
| Lisa | 6/3/10 |
| Compared prices of carpeting . found one we liked at Lowes--GREAT PRICE!...so we thought. We were carpeting a small bedroom 8 x 15 feet. Was shocked at the total price of 531.80... Little did we know til we came home that we had 4 x 15 piece left over. Why?..because the rolls only come 12 ft. No one told us we had to buy 147.60 of extra carpeting. what a shame. We are looking to re carpet the whole house in the fall. Guess where we will NOT be buying our carpeting! | |
| laura grimsley | 6/3/10 |
| I bought a refrigerator on May 30th at the myrtle beach store(seaboard street)I asked for it to be delivered and they said NO! I live 53.1 miles from that store so I asked them to check the two stores in my hometown and the one in conway(between my hometown and the beach) neither of the stores had it or could get it. They held it for us for pick up. I called customer service about them delivering. they called me back twice saying senior management would call me. In the meantime my husband called the store again to see if we bought the range and microwave to make it worth while to deliver would they. They said YES. We make another trip there to show them the range and microwave just to be told when we got there they did not say they would deliver it. KEEP IN MIND THAT THERE POLICY IS THEY DELIVER WITHIN 75MILES FROM THE STORE, WE LIVE 63.1MILES. by this time I am furious so we ask for our money back. I would never ever recommend the lowes store at myrtle beach sc. If their sign says 75 miles then 63.1 miles fits in that area last time I checked. The managers on duty that night and that day really acted like they could care less and evidently,over all lowes could care less if youre going to spend 2500 dollars with them. this day and time Im sure someone will appreciate our business. | |
| Gina | 6/4/10 |
| RANCHO CUCAMONGA, CA 91730 The sales associates are very misinformed. Many associates at the store said if you open a Lowes Credit Card it would be 10% off purchase and 12 months no finanace charge. Went to buy Vinyl Fencing, spent about 2 hours in the store. When all said in done. There is no 10% off purchase and only 6 months no finance charge. The customer service and Manager (Juan) were very rude, did not even greet us.(IT TOOK 25 MINUTES TO FIND JUAN THE MANAGER, HE WOULD NOT EVEN ANSWER HIS PAGE (6 TIMES)) Just said there was nothing he can do. The percetage rate for their card is 23%, my credit card is 13%, why would I even want their card without some kind of incentive. Needless to say, 2 hours lost and we cancelled the card right away. They lost a $3000.00 sale, that would have been purchased with them on my own credit card. VERY POOR JUDGEMENT ON LOWES PART. We will not return to Lowes. | |
| Jo Mack | 6/4/10 |
| With unemployment at its worse. You should be happy you do have a job and you should suck it up or quit. Quit being a spoiled American cry baby and do your job and stop crying. Be glad you are getting a pay check. So I dont have to pay you unemployment. I am an employee at Lowes 1881, in Williamsville NY. We are now in the one hundred days of hell as we call them, and it was just annouced that we are starting to work 3 to midnight. As a sales specialist I find this rediculous and obsurd!! I didnt sign up for third shift, I have a family and all my managers have to say to us is suck it up or hit the road. Not only do I lose many hours of sales time every week because I have to stay an extra two hours after closing, I am also missing my family. I was wondering if there is anything you can do help our store resolve this isue because alot of people are upset and the moral is low. Lets build a better store! | |
| Larry L. Wilkes | 6/5/10 |
| This is American and if you are an American Citizen we speak English! I will no longer shop at Lowe's since every sign is in both English and Spanish. I have no gripe with any race or nationality but this is America... | |
| Pat Ducksworth | 6/6/10 |
| I just left the Laurel, MD store and have never been so disrespect by a store employee. I was purchasing an iron and a trash can, but when the cashier (Kristi) rung up the trash can it was higher than what was advertised. She asked the manager to do a price check, and he looked at her like she had two heads. At that time I asked her to refund my money for the trash can. I have never experience this in my life. So I will gladly take my business elsewhere. The manager name was Dave or Danny | |
| Larry Wilkes | 6/7/10 |
| I will no longer buy from Lowe's! Why? I am sick of seeing every sign in the store in both English and Spanish. THIS IS AMERICA! WE SPEAK ENGLISH! One of the requirements of American Citizenship is you must speak English! | |
| Mike Bixby | 6/7/10 |
| Commercial Drive store, Springhill, FL needs a visit by your operations mgr., in disguise, and try to "BUY" a door. Friday June 3, no one in Area. saturday June 4, no one in dept. I went and got an associate from Appliances. He paged two associates, neither5 answered call. He finally called supervisor to come to Dept. He came and looked on the computer of who was supposed to be there.. Ann associate finally showed up and said he didn't have size we wanted. I told him I found in the internet of Lowes..Finally looked it up and it is availabe on special order. Today subcontractor came measured etc.. I called Lowes to tell them to place order. Associate stated that the main man would be in at 1:00..Called at 1:00, he is off today. Told the associate I wanted to order, he didn't know what to do. I suggested he call sub for size of door. He said "possibly" he could and would call me back.. He didn't say what month.. I wanted my $35.00 back for subcontractor, customer service associate very indignant and said no way.. For a sale of $700. + I would take care of the customer.. As a retired Regional Mgr in retail, I would be furious if this was one of my stores..I have bought over $4K this year.. Home Depot might be happy with my business. | |
| Mark | 6/7/10 |
| I purchased over 900.00 dollars worth of Laminate Flooring from Lowes. (1200 North F.M 1604 west San Antonio Texas 78248.) The price was good and selection was good. What totally destroyed the day was when their employee Jim started to load the material in to my vehicle. He was so carless and rude. He scratched my vehicle while loading, threw my product carelessly denting and breaking some of the floor boards. When I told him to take it easy, he just rolled his eyes. When stopped him to say I did not appreciate him scratching my vehicle, instead of saying I am sorry he just kept throwing the laminate in to the back of my vehicle like he did not care. When I told him I was going to speak with his manager, his reply was oh by all means go ahead. Jim was the worst employee I have ever seen, I would never shop at that Lowes again!!! Don let him load anything for you he is worthless. | |
| brenda cook (delores melton) | 6/8/10 |
| i purchase a whirlpool refrigerator back in or about april of 2009.I had several complaints to a&e factory service and they never got it right.So i went back to the store i bought it from, talked to Betty Greer,store manger ofloews 2356 she said there was nothing she could do. All the complaints had to do with the freezer and now it is f freezing in places that it shouldn't.please contact me at 803 446 7601 or 803 708 1313 i would like to talk about this farther. | |
| IrindricLeverette | 6/8/10 |
| I work for Store 728 in Anderson,South Carolina-Loader 1,and im going to HR tomorrow because the OPS Manager wrote me up on final notice for pushing to many catrs into the cart area,I dont think there is no limit to pushing carts in,ive been there 2years and ive never read nething in the hand book nore the employee manual about how many carts to push in. The Store Manager Is Brian Ficsher. P.S.Im a Good Worker and loading,pulling orders is my job,i could see if i broke a customers orders or damaged it in anyway or hit a customers car with a cart.Now thats a liable reason to terminate me that has not happend because im a great worker. | |
| Tim Kotsay | 6/9/10 |
| I am dissatisfied with Lowes Customer Service inability to resolve a software issue where I am not able to read my Lowes online statement. I have called the Corporate office and was to receive a call back-it never happened. I have written and called the customer care department-no help. I get answers like not available but no information about what is being done to provide this ability to Apple Mac users. The most recent message I received asked me to call Customer Service. I did, and I feel I was not heard, not appreciated, and brushed off. I am able to read online statements from your competitor using the same Adobe Reader that does not work on the Lowes site. Similarly, I use Adobe Reader to read online bank and other credit card statements. I have spent quite a lot of time on this, and feel frustrated by the lack of ownership and follow up at Lowes. Let me know if you want to keep me as a customer. Sincerely, Timothy Kotsay mtkotsay@comcast.net 303.378.9213 | |
| Ron and Natalie Fitch | 9/7/10 |
| We recently purchased granite counter tops from your Matthews Township Pkwy store in Matthews, NC. Our salesperson, Josh Curtis, was, by far, the most knowledgeable, courteous and helpful young man you have in that store. He went above and beyond to help us in our selection and even picked out beautiful backsplash tile to go with our granite!! We certainly will look for Josh for future purchases at Lowes. We are in that particular store almost every week for one thing or another and find your employees to be most helpful! Please take the time for congratulate Josh, as he deserves it! | |
| pat and jack mckee | 9/7/10 |
| 2 years ago we purchased a washer from lowes store in muskogee, oklahoma with an extended 4 year warranty. august 23 the transmission goes out. notified august 24 the service reps. to have washer repaired. got a courtesy call on fri th 26th got model number couldnt find serial no. to order part. we were told it would be 5 or 6 days to get part and get machine repaired. TO DATE WE HAVE NOT HAD A WASHING MACHINE FOR ALMOST 3 WEEKS. WAS TOLD THE PART COST $250 FOR A $328 WASHING MACHINE. IS THAT NOT RIDICULOUS! IS THIS REALLY COST EFFECTIVE? IT SEEMS SO MUCH SIMPLER FOR EVERYONE TO JUST REPLACE THE MACHINE... OR IS LOWES JUST TRYING TO MAKE US SO FRUSTRATED THAT WE SAY FORGET IT? THESE EXTENDED WARRANTIES LOWES IS SELLING MUST BE WORTH NOTHING BUT AGGRAVATION AND GRIEF YOU CANT GET ANY COOPERATION FROM STAFF AND WHEN YOU COMPLAIN TO THEM THE BUYER SEEMS TO BE THE ONE AT FAULT. SOMETHING IS VERY WRONG WITH THIS PICTURE. JUST ADD US TO THE CLIMBING NUMBERS OF LOYAL CUSTOMERS WHO WILL BE TAKING THEIR DOLLARS ELSEWHERE ALONG WITH EVERYONE WE TELL ABOUT OUR LOUSY EXPERIENCE WITH LOWES | |
| dottie carlson | 9/9/10 |
| recently my husband went to lowes in Danbury to replace burners in his Model 3615 Perfect Flame four burner grill. SN 071518. The sales rep sold him a generic replacement and avoided telling him that this had been recalled for many dangerous reasons. we have relocated and had not realized the recall. Please send me an RI so that I can return this. Do not have the sales receipt (because of the relocation and shuffling of papers that happen with that). I do find it a little "uneasy" when this is the only way to complain or reach anyone at corporate. I would think all is public knowledge and, of course, when I do find the corporate office information will also CC any correspondence with them. everyone should read the reviews and realize that the problems could actually be life threatening. dottie carlson thatdee@charter.net marble dale, ct 06777 | |
| N | 9/14/10 |
| Lowe's rates -500,000,000,000 with me now. I paid for a washer on Saturday. It's scheduled to be delivered Wednesday. Next day delivery, hah! Changed my mind after reading horrible reviews of the washer. Returned to Lowes in Oklahoma City for a refund on Tuesday. I was told by a rude, unhelpful employee that I HAD TO WAIT 15 DAYS TO GET MY REFUND!!!!!!!!!!! OR TAKE A LOWE'S GIFT CARD. THEY HAVE MY MONEY AND THE WASHER AND WON'T GIVE ME BACK MY MONEY!!!! I ASKED TO SEE THE MANAGER AND HE GAVE ME THE SAME STORY. HE SAID I HAD TO WAIT 15 DAYS TO GET MY MONEY BACK UNLESS I TOOK A LOWE'S GIFT CARD. NO WAY WILL I TAKE A LOWE'S GIFT CARD FOR NEARLY $500.00!!! HOW LOW CAN YOU GO LOWE'S?!!!! I HAVE BEEN A GOOD CUSTOMER IN THE PAST BUT NO MORE!!!! YOU NEED TO CHANGE YOUR STUPID POLICY OF HANGING ONTO OTHER PEOPLE'S MONEY THAT YOU HAVE NO RIGHT TO HANG ONTO. YOU HAVE LOST ANOTHER EXCELLENT CUSTOMER. DID NOT KNOW YOU WERE SO SORRY UNTIL I TRIED TO GET MY MONEY BACK!!!!! FROM ALL THE COMPLAINTS ON THIS WEBSITE, LOWE'S HAS SUNK TO AN ALL TIME LOW. ANOTHER INTERESTING THING. I CALLED CORPORATE AND THE GIRL GAVE ME THE SAME STORY. MAYBE LOWE'S WILL CLOSE BECAUSE WE WILL ALL BE SHOPPING AT HOME DEPOT, ACE, ETC. A BUSINESS THAT DOESN'T GIVE A **** ABOUT CUSTOMERS DESERVES TO FAIL. WHEN I CALLED SUNDAY TO ASK WHY I WAS NOT GETTING NEXT DAY DELIVERY, THE GUY IN THE APPLIANCE DEPT TOLD ME THEY HAD TO ORDER A WASHER FOR ME BUT I RETURNED TO THE DEPT TO HAVE ANOTHER LOOK AT THE WASHER AND IT WAS GONE. I SUPPOSE THEY WERE GOING TO DELIVER THE OLD DISPLAY MODEL TO ME AND PRETEND IT WAS NEW. NO THANKS. GIVE ME BACK MY MONEY AND I WILL TAKE MY BUSINESS ELSEWHERE!!!! | |
| Joan Kinsey | 9/15/10 |
| My husband was also a Marine in the Korean war. We only recently learned of Lowe's discount benefit to veterans and began taking advantage of it, thinking, what a fine thing for Lowe's to do. We are now told that a new policy is in effect whereby only a photo ID will qualify. Only retired persons and VA patients have photo ID's. My husband is not retired, rather discharged, and does not use the VA as his medical facility, thereby saving the government money!! It seems that Lowe's is discriminating and not honoring all veterans who served, some in foxholes during the war and risking their lives for the country, as my husband did, while others served behind desks and even never left this country. Which is more important. I am sure both are, however, I believe it is a very grave injustice to, if you are going to give discounts and honor anyone at all, just honor career people and patients of the VA. SHAME ON YOU! Home Depot honors all! We shop at both stores, however, Home Depot will receive all of our business from now on. I also implore Lowe's to change the policy or do away with it altogether! | |
| Florida Resident Not Happy | 9/16/10 |
| We really liked using Lowes, but during this recession my constructin business had to close. With a balance under 2,000 I contacted Lowes of my problems and asked my account be closed so I can pay off. They said they would work with me. This is how it works, you keep paying finance charges and late fees, your balance increases and you never get it paid off. They contact your family members trying to get it paid. We no longer use them and will slowly pay off account and some point in time. We have stopped paying just to let it go to collections, so we can have a final balance and not keep racking up finance charges. | |
| Bob Shea Jr | 9/17/10 |
| I called Lowes for a price on pellet fuel.. they gave me a price of 298.00 a ton.. I called home depot they where running at 219.00 a ton.. i called back lowes and told them.. they told me they meet and beat match the 219.00 a ton and give me 10% off to boot. I told them to write it up i'll be in to pay for in the next day or so. Nicole told me Lowes does not do rightups (bill) but should not be a problem.. so we show up to pay the bill for the pellets and funny corporate changed the price of there pellits the next day.. why because they where going to take a hit. so now there price is 219 a ton,, oh and now they dont have to give you the 10% off cause they are the same price as home depot. Oh and the manager of the store and Nicole the sales girl who said no problem. They dont give a rats ass.. Well i will never step in a Lowes again. I will bad mouth lowes every chance i get. I'm a contractor also so i will spread the word with all of my contrator buddy's. I have cut my lowes card up. NICE CUSPOMER SERVICE Lowes! I will do my best to see your company go under. | |
| charles lewis | 9/17/10 |
| on 9-13-10i went to LOWES with a print out of a bidding from mennards for building supplys wanted to see a comparison from lowes. well it took a hour and a half the employies had to walk around an check the codes and then go to the computer itso i said fine wasaround a thousand dollars but they have to special order a eighteen inch door and senco screws so they rechecking the list they discoverd they did not charge enough for the paints and it would be a nother two hundred dollars so they contaced the manager he said the store would go half by that time they was higher than menards so after a hour and half i went to mennards they put five people on pulling my order and was done in half the time . you lose me as a customer | |
| Jane Justice | 9/20/10 |
| Why in the heck do they review my account when my card has been inactive for 7 years???? What's that all about anyway? I called about it to the fraud hotline & an Anthony (who was extremely rude) told me to write PO Box 981400 El Paso TX 79998-1400 to tell them that I did not want that done. | |
| Brad | 9/20/10 |
| Ordered a new patio door 5 months ago. After one week of install, door is rusting and fiberglass siding has started peeling off. It has been 5 months of run around at the Lowe's where door was purchased. A rep was scheduled to come to my house twice and never showed up. They ordered 2 replacement doors and were both wrong color, and one even wrong size. Try to talk to store manager and he refers you DOWN to a $8/hr cashier level employee. Everyone blames the manufacturer, but I did not buy a door from the manufacturer, I bought it from Lowe's. I am at wits end and will most likely put a new door in and take this p.o.s. and throw it through the front door of their store. I have already spent a few weekends 'discouraging' people from purchasing doors there. They haven't caught on yet. I bet the store manager wouldn't care about that either. This company sucks and their service is total crap. I have had better customer service and attention to detail from the illegal immigrants I've had work on my house for $20, versus a national company that I just dropped $2K. | |
| Cheril | 9/9/10 |
| I say 0 stars but you didnt go that low on your own. I am furious with the racist commercial for carpet. The super smart black couple. The informing knowledgeable hispanic..and the usual DUMB WHITE GUY. Why not put him in black face? or a sleepy siesta position and a big droopy mustache ..oh wait..for today...HIP HOP GANGSTA and Murdering Drug lord running through Arizona. NO? Then make an AMERICAN COMMERCIAL. JUST TALK ABOUT THE ATTRIBUTES OF THE PRODUCT IF ITS MADE IN AMERICA! Racism is racism in EVERY color and I am sick of it in white. | |
| Iris Gibson Finkelstein | 9/10/10 |
| We purchased a toilet to be installed by Lowes. We explained that the one there at the time was 25 years old and wanted to be sure it would fit. They said no problem We paid $35.00 to have the old one removed. The day the plumber arrived with the toilet he said that he could not install it as the old toilet was smaller then the new standard. He took it back and when my handicapped husband(who drove over 100 miles to get to the house), we do not live there, went to the store to get a credit they made him sign a new credit card charge for $35.00 for absolutely nothing. They threatened him that if he did not sign it they would call security. My husband is handicapped and they made him stand and wait over 1 hour for any help at all. They were rude and nasty and very unprofessional. We would never purchase anything ever again from Lowes, and since we live in a 2300 unit 55 plus development, we are posting this on our bulletin board. The store was on Federal Highway in Pompano Beach, Florida, The Assistant Manager who was rude was named Mark. | |
| John Thomas | 9/11/10 |
| I ordered a Headrail and Valance on 8/21/10 at the Cape coral store 1651 Ne Pine Island Rd 239/573/6377. This order was ordered wrong from the start, I have had nothing but problems and having to argue with the store to get it right, I did not received the right parts to put it up then this lady at lowes wanted me to bring it back, its 150 inches long,Iam disabled and that is why it was delivered to me,I had to get on the phone again and argue with a man named John, you sure make it hard on us older ones to do business we have to fight to get what we paid for (shame on you for treating a old disable veteran like this. we hope the problem can be solved with out any more problems. John Thomas 239/772/8177 | |
| Amy | 9/12/10 |
| Allow me to list the ten different phone numbers I have had to call or have been transferred to. I purchased a washer and dryer along with the extended warranty. I called to try and find out about the recalls on my washer only to find out that they were not able to tell me even though the number I called said they could. I was given another number for whirlpool. Then, transferred to what I thought was the department for scheduling. Wrong! An Hour later, I finally got a supervisor on the phone only to find that they could not find out whether my washer had a recall and it was to late to be TRANSFERRED again to try and schedule someone to come out. Supervisor gave me another number to call the next day. Never had such poor customer service! I don't care what kind of deals Lowe's has next time. Buying from a company that backs up their products and provides customer service to their customers is important. Lowe's here's a number for you to call- 000-000-0000. That's how many customers your company will have with the type of service you provide! | |
| Sharon Wisneski,Enfield,CT | 9/13/10 |
| Don't buy the Valspar Signature (self priming paint) We bought two gals of blue to cover white paint??? It took two coats,Thank God my husband works for the CT Attorney General,Lowes and Valspar will be on the News CT Attorney General is running for office and love being on the News,LOOK OUT LOWES/VALSPAR Do not buy this junk (it won't be on tv much longer) | |
| Earl A. Lawver | 9/13/10 |
| jWe would like to tell you what outstanding service we had from Chuck Schrom at the Bend Lowe's store #1690. He is in the appliances section (stoves, refrigerators, etc.) and he is most helpful and so friendly and knows his products very well. We are greatly impressed with him, and we wish to recommend him as being an outstanding employee. We really appreciated all the information and assistance he gave us. Mr. and Mrs. Earl Lawveer | |
| ed | 6/9/10 |
| your (1 Star) is way to much for the Bella Vista AR.store. your managers people skills suck | |
| Rebecca Kubala | 6/10/10 |
| I recently purchased a Perfect Flame Grill at Lowes that now does not function. I cannot get replacment parts and the store Manager treated me extemely poorly when I requested help with the product. He said that he could not guarantee me anything and that he could not make the decision to replace the grill. Excuse me, but this is poor customer service and I believe I am just being stonewalled by him. I paid $400 dollars for the grill and I want Lowes to stand behind it's product. I find it interesting that Lowes no longer sells this grill...wonder why? I found a website speaking to the quality of Perfect Flame grills and it was all negative. I believe I could spend double the money attempting to keep the grill going, and will continue to have problems. If this is the practice of Lowes to sell substandard products knowingly and then refuse to stand behind them, I will no longer purchase anything, not even a plant, from Lowes. I will take my business to places that offer first quality custmoner service and second, are willing to stand behind there products. | |
| Shawn O'sallivan | 6/10/10 |
| After having a very bad experience with Home Depot a few years ago i started shopping at Lowes. At age 67 in framingham mass in Lowes 2 weeks ago i needed help with a outside storage shelter and i came upond one of your customer service employee. He asked me if i needed help and i said i wanted an outside storage shelter but it was to heavy for me to carry. He reply to me ill get someone from this department to help you and left for about 20 minutes and never came back. I was getting very angry and i was about to leave the store when a short young hispanic employee came up to me and asked me if i needed some help. I reply to him 20 minutes ago. His reply back to me was i am very sorry but i can help you. After i explain what happend with the other employee, he apologize again. Then i should him what i wanted and he said "wow" and we laugh about it. He brought the shelter down by himself and laid it on a cart and load it in my truck. I thank him for his help and he apologize again. Today i happend to go back to Lowes cause i wanted some tape and cement and i happend to bump into the same employee that help me the last time. His first words were can i help you very polite and i said yes. He took me where the product were and i happend to ask him if he remembers me. He stayed looking but he couldn't remember me. I explain who i was then he remember me and apologize again about what happend 2 weeks ago. I told your employee that he was very strong for his high cause the shelter weight about 150pounds and i had a very hard trouble getting it out of my truck at my age. He reply joking around i drank redbull that day and made me laugh. I asked him if he wanted a redbull or something to eat and he reply no thank you. But this is my job to take care of customer as he did. I dont know if i spell his name right cause he is short and walks fast. Thank you Puablu for your help and making me laugh. | |
| Jeffrey Cain | 9/2/10 |
| My handyman purchased roofing material from the Lowes in Culpeper, Va. in November of 2009, but wasn't able to get the roof finished until July 2010. When I went to return the excess roofing material ( 7 sheets of plywood and four complete bundles of shingles), I was told that the order was over 6 months old and I wasn't able to return the excess. All I wanted was credit to my account, but was ref[used. In the past year, I have spent in excess of $10,000.00 at this particular store, but will no longer do any business at this store or any other Lowes. Home Depot gets my business now! | |
| michael sacco | 9/4/10 |
| WIFE AND ME WENT TO LOWES TO LOOK FOR A WASHING MACHINE. WE SEEN ONE MARK DOWN AND GOT IT. ON A SATARDAY THE 28TH OF AUGUST. ON TUESDAY LOWES DELIVERED OUR WASHING MACHINE. THE TWO MEN HAD NO LOWES VEST ON AND NO PROPER TOOLS TO DO THE JOB CORRECT.THEY ASK ME TO USE MY DRILL THEY DIDNOT HAVE ONE. THEY HOOK UP MY WASHING MACHINE. TURN IT ON AND LEFT. MY WIFE PUT IN SOME WASH TO FIND OUT WE HAD A LECK IN THE HOSE. THEY CAME THE NEXT DAY WITH THE WRONG HOSE. THEY CAME BACK FRIDAY SEPT 3 THAT HOSE HAD A HOLE IN IT.WE HAV E BEEN GETTING THE RUN AROUND WITH PEOPLE WITH NO ANSWERS AND NO CUSTOMER HAPPNESS. MY WIFE TALK TO THE STORE MNGER JESSIE ASK FOR HER MONRY BACK HE TOLD HER DO TO THE SYSTEM HE COULD NOT DO THAT WE HAVE TO WEIGHT 10 TO 14 DAYS. HE TOLD US THAT THEY DIDNOT HAVE A NOTHER WASHER TO OFFER.MY WIFE AND ME ARE VERY VERY UPSET WITH LOWES AND IN THE FURTURE WILL NEVER DO BUSS WITH LOWES AGAIN. LOWES ON MILLERVILLE BATON ROUGE LA VERY VERY UPSET | |
| Angie Drumond | 9/5/10 |
| My husband and I were out in front of the garden center looking at the fruit tree's in March and it was around 8:00 p.m., and my daughter told me to come to the other side of the table that the tree's were on so I start around and one of the employee's had pushed one of the carts under the table and some of it was sticking out and the lighting was so poor out there you could not see and I feel face first over the cart and had to go to the hospital. They still haven't paid my doctor bills or sent my money back on my medication I had to buy, and I even had to go to the ER another time because I was still in so much pain. The manager came out and took a report and all and even said it was there fault because of the cart being in the way, and when I feel to comfort me they brought me a couple of cement blocks to sit on you know how comfortable that was? Not at all, now when I call they will not answer my calls at the SRS center and when I leave a message they do not return my calls and I am still getting doctor bills. I guess I am going to have to get a lawyer to settle this for me because I am wanting this taken care of my doctor bills paid, my money I put out for my medication and some for pain and suffering. So be careful they don't care. | |
| Leo | 6/12/10 |
I have never been so disgruntled with a store the likes of Lowes, ever. 1) My wife and I visited the store May 13th to pick out carpet & laminate flooring and get an estimate for install in our home. Because they are two different departments we must pay two $35.00 charges for separate estimates. Yes I know, those charges would be applied to the materials; that is if we decided to purchase from Lowes. We agreed to this but now there will be two separate times a contractor has to come to our house. 2) The carpet estimate was completed on May 18th. We did not get the flooring estimate until May 26th. This contractor had to guess exactly where the carpet estimate would end near the dining room and where he should start his flooring estimate as apparently this contractor is not privy to the carpet detail. He also wanted to know why Lowes did not ask them to provide both estimates. 3) I stopped by the Derby Lowes store to discuss this with one of the installation managers, Karen I believe. I asked if we could possibly have the flooring contractor also do the carpet installation. This way we would not have to have our household disrupted twice by two separate installations (how utterly rediculous this practice is anyway). I was told this could be possible if the flooring contractor could accept the carpet detail estimate. She told me she would contact the flooring contractor and get back to me the next day, 28 May. She never called me back. I had to leave to go out of town that weekend and the whole next week. 4) They had my cell phone number but not once did they try to contact me the entire time I was away. I returned home and to work on June 8th. Finally on the 10th I received a voicemail from a Brian at the store that our details had been complete and they wanted to know what carpet and flooring we intended to install. 5) I was baffled because we picked out the carpet and flooring the day we visited the store, May 13th. Apparently the person that wrote up our request for estimates failed to note which carpet and flooring we chose. So I stopped by the store on my way home from work, asked for a store manager and voiced my complaint about the service (actually the non-service) we had received and asked what I needed to do now. He asked me to show him the carpet and flooring we chose, which I did. All I got was "I'm sorry for the inconvenience." 6) Next I had to wait almost an hour for the estimates to be completed. And when they were completed, I was asked how I intended to pay for the materials. I explained that I would not pay without discussing with my wife first. Lastly) I cannot understand how a store as big a Lowes can treat their customers this way. To endorse a policy that is obviously not customer friendly doesn't make a lot sense to me. To require two separate estimates, by two separate contractors that do not seem to be allowed to coordinate on a job that obviously has implications on each estimate is utterly insane. I do not trust either estimate and will not ask Lowes to complete this transaction. I guess I am just out the $70.00 I had to pay for the separate estimates. This experience will not bring be back to this particular Lowes store. I've never had this problem with the Lowes in Lincoln, NE. Leo Kreifels | |
| NA | 6/15/10 |
| I am/was an employee!!! I have worked at Lowe's for about 6 years now and I have seen a change. This change I have seen is not just one store it is the Entire Lowe's experience. When I started working for Lowe's, I was one of Seven associates in the department. As the first year or so went on we dropped one employee from our store to go to a new store. I loved my Job. I helped as many people as I could and I always had someone scheduled with me to help out. Then things started to change! I trained for the department head and got the job. At the same time I was asked to do this job with only 4 below myself. I did this and very well as our LP manager stated to me, just before our store was down sized. Lowe's added more stores around us and now the wanted our store to only do 30% of the profit that we were bringing in. I was let go from my managers position and asked to step down to team leader. I did and Lowe's also decided that {each department only needed Either a "manager or a team leader", Two specialist and one part time employee.} I have seen the numbers of customers go down as the number of employees has gone down. I just quit my job with Lowe's and I know that there were many customers that only came to the store because they knew that I would help them find the answers they needed. most of them will now shop the other stores in the area, be it Home Depot or any other lumber/hardware place. I left my job because I would sometimes "more often than not" be the only associate on the floor for up to 6 departments. Because, if you run with a smaller crew you ware them out! When they a are worn out they get sick and take time off. When they take time off the ones left behind are needing to do their own and the other persons job. After a short while even the strongest of people loose the will to keep going! I am normally I strong fighter and I did right to the end give customers the best service they could get. When you seem to be the only person in the store with a red vest on you get disheartened and you know that you are only one person doing all you can. I could not help everyone that needed me, and still do the work of a retail store employee. I tried to do just my job but customers needed me and then I would get yelled at for not getting stock down or getting freight put away. I thought this is too much but I will have help coming in shortly! wrong they had taken my help to go out on delivery or they would take my help and place them in other departments as they had nobody else to cover those departments. And then I realized "THEY DON'T EVEN CARE!" Every last one of those Managers that Lowe's has trained, DO NOT GIVE A CRAP! if the store is doing good on paper they dont care how it happens and I could not do it any more. I have read some of the other complaints and I fell that Lowe's as a whole needs to Hire more people for many reasons... If You hire more people you will see...... (1) more people helping customers!!! (2) less customer complaints!!! (3) more Compliments and referrals, equaling more customers (4) more customers having the right help means more $ale$ (5) More Sales and more workers means less over worked and disgruntled employees. Seems to me that "even though times are tight" and "without sales you can't hire new workers", If you hire the new workers anyways, you are fixing the whole problem. Again I enjoyed working for Lowe's back when they had teams! I know Your a big company and you claim to be growing still, but if you don't fix the problems when they are small the problems will grow bigger than you will be able to control. Don't let lack of employees take away the customer service that Lowe's customers are dependent on be the tiny pebble that Kills the Giant! | |
| A. Walters | 6/16/10 |
| A great shopping and customer experience at Store #0784, Las Vegas, NV. We purchased a grill as a gift for our son and his family. The grill did not heat probperly as verified by a plumber and local gas company. Since the grill was tried twice we thought we would have trouble with the return. A store manager, Jason and the operations manager Jordan were just super in helping us with the return. We will continue to be loyal customers at this store as this episode just continued our good experiences with all the employees. | |
| E.F. | 8/23/10 |
| Contractor HERE!!!! Applied for a job at Lowe's (Bad economy, steady paycheck needed.) I got denied again!!!! I am not a felon, I dont do drugs, and got plenty of experience and yet they wont take me. I HAVE REAL EXPERIENCE not what Lowes CLAIMS their associates have. I know people who work for Lowes and they come to me ALL the time asking for advice. They are full of it. I cant make sense of the situation so you as the consumers do the math. Home Improvement specialists or low balled cheap quality productr sales people??? I think number 2. Have a nice day Lowes, you can burn my resume now cause I will NOT work for a company with no morals. | |
| JKenney | 8/24/10 |
| I purchased a washer and dryer from Lowes in Beavercreek OH. I selected the Whirlpool 5200 series. Told the sales person that this is want I wanted to purchase. He put them in the "system" and scheduled a delivery date. I went pu front and paid cash for them. One day before delivery, the sales person called me back and said that he put in the wrong items in the "system". Instead of the 5200 washer/dryer - he put in the 5100 dryer and the 5200 dryer. So I basically paid for two dryers - different models. I was upset, he said that he would make it right. Like a fool I trusted him to do his job. I told him that I wanted the 5200 series washer/dryer - he said no problem. I ended up getting a refund of $6.45 (which made no sense to me). The next day they delivered my washer and dryer. I noticed that they were the 5100 series - again I was extremely upset. I couldn't get to the store until Thursday - delivery was made on Tuesday. On Thursday, I took all receipts in hand and told another sales person that I wanted what I originally came in and THOUGHT that I purchased - the 5200 series washer/dryer. He looked at everything and just shook his head. He fixed the entire transaction in the "system" and said that there was a price difference of $0.87 - and that would be taken up in the sytem. Another manager came over to complete the transaction in the "system". I was thankful that someone was going to take care of the problem and give me what I originally told the sales person that I wanted. When I finally got the time to actually look at all of the receipts of this "comedy of errors" purchase - I found out that they still owe me money. Bottom line - if you need any major appliance - GO TO BEST BUY, SEARS, anywhere but LOWES!!!!!!! | |
| Indra | 8/25/10 |
| We ordered blinds for our entire house from Lowes located in Plymouth Meeting, PA (Store #757) and spent nearly $4,000. We are overall extremely disappointed with the way the entire order was handled. First, the order arrived severely later then specified in the contract and the initial installer failed to establish contact with us and thus the installation was performed later then expected. Finally, during our installation, the technician realized that the person, who came out to measure our windows, missed a window and therefore additional delay and inconveniences are introduced. Though the Lowes staffs were friendly and appeared to be knowledgeable, but overall poor customer satisfaction/business practices were demonstrated during this transaction. For these reasons, we will not shop at Lows again and in addition, we intend to report this situation to the Better Business Borough (BBB). | |
| John E. Morris | 8/26/10 |
| 0 stars for Lowes in South Lebanon, Ohio | |
| Mad Mark | 8/30/10 |
| On Wednesday 8/25/10 about 4:30pm I received a telephone call from an employee named Candy in regards to employment. I had applied for 2 positions. Candy was calling me to set up an interview appointment. Candy asked me if I would prefer Friday or Monday. I chose Monday. Candy gave me a choice of several different times that were available. I chose 2:00pm. I show up at 1:45pm on Monday for my interview. The lady at the service desk telephoned Stephanie in human resources and told her I was here for my appointment. Several minutes later the lady at the service desk gets a call. So with the lady relaying to me what she is being told over the phone is that my appointment is scheduled for Friday. I explained to her that I was called last Wednesday and the appointment was set for today at 2:00pm. Then I was told that I was marked down for an appointment last Thursday and that the position has been filled. The last thing said to me was to keep checking. Needless to say I will NOT keep checking. As a person who has shopped at Lowes for a lot of my home improvement projects, I will be hard pressed to return to Lowes for anything. | |
| Gerald P. Dalton | 8/31/10 |
| I want to thank you for the added interest charge on my credit card! A $233.74 charge was added, due to purchases on a "no Interest" for a year. Did Lowe's go in with the banking business? must have, now its screw all who uses our card. I promise, Lowe's,your card will never be used again and I will never shop in your stores. I will also let my friends know of the very poor attitude of Lowe's Co's. You had the potental to become a super store, now it is a SLOPPY way to do business. | |
| Holli Woodward | 8/31/10 |
| I bought all my large appliances from Lowes. I bought the extended warranty on the washer and dryer. The dryer broke and Lowes couldn't find anyone in my area to fix it. Four days later my 3 month old dishwasher broke, again no one to fix it. It took me three months of run around and promises to get them replaced. I spent countless times(and money) going to the laundry mat to dry clothes...Its hard to carry wet clothes in 100 degree weather to dry and not have them sour!! I feel like it took way too long for a solution. I will not return to Lowes for anything else!!! hmw5026@hotmail.com | |
| Charles H. Greever Sr. | 6/23/10 |
| I was told that Lowe's gives Veteran's a 10% discount, but then when I asked for it I was told I needed to prove that i was former military. I went home a made a copy of my form DD 214 and took that to them, and now it seems that the dd214 is not acceptable. I was discharged in 1959 and do not carry a military I.D. simply because there isn't one for ex-military unless your being treated by the V. A. Hospital. I resent the level of distrust aimed at people who claim their former military. and I believe it is a slap in the face to veterans. If for no other reason when you say you can't take our word for our service to our country, that's the same as calling all vets liar's. Your competitors give this discount without the hassle, so why don't I just shop with them from now on? | |
| Marie | 7/28/10 |
| I am a former Lowes employee and let me tell you that all the complaints that you all have about customer service and such are not the fault of the associates. It's Lowes training, scheduling, hiring and Management. I am not a disgruntled employee. I loved working for Lowes until recently when we changed managers and the store started going downhill. They cut hours to get their money, treat the associates like crap and on and on. Upper management needs to look closely at some of their stores. Like in Moore, Oklahoma to start. It's really bad and going to get worse unless they do something. | |
| | 7/28/10 |
| My daughter and son-in-law purchased Owens Corning Shingles from Lowe's and had their roof replaced. Within 3 weeks, the shingles were bubbling and not water proof anymore. When my son-in-law contacted Lowe's, they told him that was not their problem, but to contact Owens Corning. It has been a huge run around that my pregnant daughter and her 2 small children have had to endure to try and get the warranty honored. Neither Lowe's nor Owens Corning wants to be accountable for the defective shingles...Buyer Beware!!!!!! | |
| Nancy White | 7/28/10 |
| STAY AWAY FROM LOWES in HAWAII!! THEY ARE TOTALLY INCOMPETENT AND COULD CARE LESS!! I have had a nightmare experience with them including waiting weeks for washer/dryer delivery, defective washer that had to be returned,totally incompetent manager and employees who tell you they will do something and tell you "Gee, I forgot" or "I have no idea why that wasn't done" and worst of all taking weeks to get my charge account credited for returned washer because they filled out papers wrong or forgot to do it. STAY AWAY FROM LOWES in HAWAII!! THEY ARE TOTALLY INCOMPETENT AND COULD CARE LESS!! | |
| Natasha Terazono | 7/28/10 |
| I totally agree with Nancy White!!!!! We are remolding a house and have had lots of problems with lowes on the BIG ISLAND!!!! I even had a manger tell me he talked to me when I never even spoke to him!!! They ordered the wrong size cabinets for my kitchen, and forgot an end cap for one of them. Then wanted to charge me $50.00 for the cap!!!!! The guys that delivered my appliances 1 was complaining that everything was so heavy and the other one looked like he was gonna have a heart attack!!!! And when you call to speak to a manager your on hold half the day!!! I talked to the same guy 3 times waiting for a manager! I waited over a month for carpet and its defective and now I gotta wait over another month! Talking to the managers is worse than talking to my kids!!! Go Home Depot or order online just don't go to Lowes unless you like hard times!!!! | |
| Marla | 8/20/10 |
| My husband and I order flooring through lowes on August 8th, 2010. We were told by the sales person that it would be here in 10 days. I just happened to call our local store on 8/13/2010, to check on the status. The sales assocaite proceeded to tell me it was going to take an additional 2-3 weeks. Yes 2-3 weeks. I am so mad. I called the store manager Patrick who was suppose to call me buy the end of business today, but guess what he never called. I called again and I was told that he had gone home for the day. | |
| GNC | 7/29/10 |
| So often the only letters we write to businesses are to complain. Seldom do we take time to write to commend the sales reps who go out of their way to help us. I am a widow in my 70's and needed to replace a folding door that was not standard size. I went to several stores in Billings, MT and the best service and help I received was at Lowe's on King Avenue. I talked to two excellent sales reps in the door department, Terry and Burt who treated me with such respect and concern. Between the two of these men, I was able to buy a folding door that I was able to install by myself. I appreciate these two men so much as they truly went out of their way to help me. They should be commended by Lowe's for their excellent service. Thank you Terry and Burt. | |
| Lori and Mike | 7/29/10 |
| I just wanted to Thank Michael at the Clinton Township, MI store. My clothes dryer broke and as these things happen at the worst times, I ended up at Lowe's at 9:30 pm, right before closing tonight trying to learn about washer's and dryer's so we could figure out what we wanted to purchase. (what make, model, style, etc) After going to Home Depot and Sears and granted it was right before closing but all the information I was given was basically what I could have figured out myself. I am a savy shopper, I like to be informed so I can make the best purchase for the money possible. I don't mind spending money on something that is a "good" purchase. Anyway, Michael at the Clinton Twp, MI store was VERY knowledgable and offered ALOT of information, even though it was probably time for him to go home, I feel great about my purchase and am VERY happy to give my money to someone who knows about what they are selling. I am SOOOOOO happy with our experience at that Lowes store we are going to buy our laundry room cabinets there. All because, Michael chose to spend some time informing us about different products. He was very honest and didn't just try to sell us the most expensive thing, but the most practical for what "WE" needed. Trust is what people are looking for when they have to make big purchases like that and I will return and try to do business with Michael whenever we need something like that in the future. | |
| Beverly Napoleoni Swanson | 7/30/10 |
| I purchased a built in oven and a glass cooktop in May and June, 2010. The oven was ordered as a manual clean when I ordered the self-cleaning oven. When the new oven came in, it has three blemishes on the control panel. Also, in the meantime, within a week or so of my ordering the glass cooktop, it went on sale for $50 less than what I paid for it. I have received the most wonderful customer service from your manager, Becky Vieira. She provided adjustments and compensation for the blemishes on the oven, as at this point, it was ready for installation and I didn't want to wait another 2 to 3 weeks for another oven. Becky is a sincere, fair and professional employee. She is a great asset to Lowe's. I hope she is recognized for her outstanding managerial and customer services. I am delighted to tell everyone about my wonderful experience with Lowe's, and I will be a continued and happy customer. Thank you. Beverly | |
| Beverly Napoleoni Swanson | 7/30/10 |
| Regarding the above writing, I neglected to say where Becky Vieira is located. Becky is one of the managers at the Lowe's on Quaker Lane, Warwick, RI. Thank you again Becky! | |
| John Swenson | 8/4/10 |
| Lowes is the most unprofessional business I have ever dealt with. I am a roofing contractor and have been doing business with Menards for years. On a whim I decided to try Lowes one day. I walk into the store (Cambridge, MN) and proceed to the commercial sales desk. I am met by a sales associate named Bob. He scowls at me at says "What do you want?" I reply that I need this many squares of shingles in a certain color. Bob - "Well go get them then." I ask if he can go point them out for me......Bob - "No." I looked at him and said I won't be buying any of your shingles then, I am going back to Menards. I couldn't believe how rude he was!!!!!! | |
| richard howell | 8/4/10 |
| i purchased a countertop at lowes in bayshore ny and was supposed to recieve a 500 dollar gift card in the mail in a few weeks.i contacted lowes after 2 months and was told it had been mailed and already used.I never recieved a gift card and was told by Kim at executive support that there was nothing that they would do!lowes needs to change there policy for sending gift cards in the mail.they should need a signature in order to be recieved and used.i believe lowes scammed me into purchasing a product with no intention of sending the gift card !I will be in front of lowes stores letting your customers know about this problem ! | |
| | 8/8/10 |
| Your managers and appliance sells people have no idea of what they are doing and I have waited for months to get my dryer taken care of and have yet to be satisfied | |
| Jeff Lynn | 8/9/10 |
| I would just like to let everyone know my experience with Mike Umphlet, Manager at the Lowe's Store in Lincolnton, NC. Mike is to be commended for his professionalism in handling my unfortunate situation. I purchased a gas grill on 8-6-10 and a store employee helped me load it on the rear of my pickup. He asked if I had any way to tie it down and I replied "yes", I have a rope. He walked away and I tied the grill to hooks on the rear of the bed. To make a long story short; I did not realize the grill was so top heavy. As soon as I hit 45 mph, the grill flipped over the tailgate and slapped the road, pretty much destroying the top of the grill and some interior parts. The grill was still attached to the rope! I dodged traffic picking up the pieces, loaded it back up and went back to Lowes. I asked Mike if he had any mercy for my "stupidity"? He chuckled a bit and let me know that it was the customer's responsibility to make sure their item was secure. I agreed. He then graciously offered to sell me another identical $146.00 grill for $50.00. I gladly accepted----we loaded the new grill and the busted grill up and I was on my way. You can't beat that for mercy and customer service! | |
| Billye Spray | 8/10/10 |
| My son and I went to the FM 1960 E in Humble Tx store last night and had the worst experience. We went to pickup window blinds and my son had a question about size of window and what size blind to purchase. The lady kept turning her back on us and when my son ask another question she was short with her response and rolled her eyes. My son ask why she was acting rude to a customer and she back tracked and apologized. We then had to purchase plumbing parts and thank goodness we didn't need help. We then went to self checkout. After completing checking out all my items I had a problem with my credit card and asked for help getting it to work. The girl pushed a few buttons putting back to start of scanning card again. It was obvious that my card was not reading in your machine and my account number needed to be put in manually. I didn't know how and ask for her help again. She acted put out. My son made the remark that there must have been a employee meeting and everyone was ticked off. My son was so aggravated that he asked her for a manager. When the manager came my son told him that he did not appreciate being treated so rudely by Lowes employees. I told the manager that my card number needed to be put in manually and he tried but had to ask the young lady to help. She got him to the screen where this could happen. After completing my purchase, the manager said very little and thanked the young lady for her help ???????. My son was beside himself. He told me before I started building my house not to go to Lowes because there is never anyone that will help with any questions you may have. After spending around 10 thousand dollars at this store and my experiences I now know he was right. Home Depot is 5 miles further but I will make that drive because they treat you with respect and are always willing to help. | |
| Richard Fox | 8/17/10 |
| I purchased a refrigerator in April, it had a dent in the freezer door, I was told a new one would be ordered and it would take a couple of weeks. No one from the store ever called me back, I made at least 4 trips to the store to check on it and every time was told "some one will call you back". Finnaly I asked to speak to a manager (4 months later) was directed to a floor manager, he took my info and told me he would call me by the end of the day, (yesterday) No supprise, no call. I went back today, the same floor manager saw me and said he would be right with me. I told him not to bother I wanted to speak to the store manager. After an agonizing discussion with the guy who did not call me back I finally got to talk to the store manager. I have gleaned from the conversations that the door for my freezer had never been ordered. I have been told that one will be here Tuesday 8/24. Iwill believe it when I see it, this store has no concept of customer service. (midlothian Va, koger center dr.) | |
| Robin Chasteen | 8/17/10 |
| I went to the Lowes to return two $10.97 filters, I had purchased the wrong size and wanted nothing more than to get the correct size. It took 10 minutes of paging plumbing and talking with two or three employees to determine I had purchased the filters at the store ( I did not have my receipt) One was ringing up "as theirs" and one was not. Then they wanted a Driver License which I did not have with me. I did have a passport, photo ID from work, a dozen credit cards, two check books, Etc. I was told they could not exchange them without a DL#. The girl stated that she had talked with a manager which I did hear the conversation, She told her I did not have a DL and asked how she could ring up an exchange. She then said OK, picked up the filters as if to ring up the return and then said "You don"t have a DL with you"? Sorry I thought we had already estabilshed that. GOOD GOSH, ANY COMMON SENSE at the point would be great. I took the filters back and left. Very sad that no one can do a very simple job and use some good judgement. I guess the economy has not affected Lowes in a way that they need anyone's business because you just lost mine over $20.00. | |
| bud | 8/18/10 |
| FOR YEARS I TRIED TO GET LOWES TO REPAIR A REFRIGERATOR THEY DROPPED AND HID DAMAGE. I HAD TO EVENTUALLY GO BACK TO SEARS FOR A NEW ONE WHERE SERVICE WAS EXCELLENT. WHEN I SAW IN THE WALL STREET JOURNAL IN AUGUST THEY WERE HAVING TROUBLE AND BLAMED THE ECONOMY. I AM SURE THEY WILL NOT LOOK BACK AT THEIR POOR CUSTOMER SERVICE AS A CAUSE. I HAVE SINCE GONE BACK TO HOME DEPOT WHERE THERE EXPERIENCE WITH POOR CUSTOMER SERVICE IN THE PAST HAS LEAD TO A REVERSAL FOR THAT COMPANY. IN DISCUSSION WITH OTHERS I THING MY EXPERIENCE IS A CONSENSUS. | |
| D. McVey | 8/15/10 |
| Dear Lowes, I am writing this to you because I want you to know that your policy regarding proof of military service for discounts on purchases needs to be revised or at least to be made more clear to our veterans who serve and have served this country proudly. My husband, who is Vietnam era veteran, just returned from our local Lowes in Middletown DE, where he was denied his 10% military discount on a purchase of over $300 because he did not have sufficient military ID. He presented his military discharge papers, his DD214 form as well as his drivers license, but evidentially he needed some form of photo ID from the military as well. Anyone who knows anything about the military knows that your DD214 is the main proof of your service to this country and has all your military history which should be proof enough. And ironically enough, in order to get this 'photo id' from the military, he would have to present his DD214! For months, both Lowes and Home Depot have told him when he is checking out to make sure he brings proof next time he comes in. Finally, today he dug up his military papers and went shopping only to be denied at Lowes. This was quite frankly a slap in the face to him and he was embarrased as he stood at the check out and was told his proof was not proof enough. Oh by the way, Home Depot gave him 10% discount on his purchases today - they only required the DD214 form! | |
| K. Klein | 8/16/10 |
| I bought a Pella French door from Lowe's back on 6-22-10. The order back then didn't feel right. I was there for some time trying to get the information correct with the associate that was trying to help me. It felt liek he didn't know how to use the software and was actually supposed to be in a different department. When the date came for my door to be installed, which was around 7-17-10, the door came damaged. I also ordered a screen door and that came with a scratch in on it. The screen door was installed anyway but I did not let them install the Pella French door. I got on the phone with the original salesman and told him the issue and he apologized and said they would get right on ordering another door. This past weekend, the next door came and it had the wrong active door. Meaning, we ordered it to open on the right side and it opens on the left side. Also, the lock doesn't work so they rope tied my door shut?!?! I called Lowe's in Stroudsburg and told them I was real upset and wanted satisfaction. I thought it was wrong for them to leave me this way. Plus, I would not be able to go on vacation because I can not leave my house unsecure like this. I asked if thie would be satisfactory if it was your house? and the on-duty Manager asked if I was done screaming.?!? Now, I need to get another door and they are ordering it today. I think the local newspapers might like a story like this. I spent a lot of money on this door and still don't have it the way I want it. It's going on two months now and still going. Lowe's got their money right away, I am the only one waiting here. I think newspapers might like this story because it shows the lack of empathy from it's employees and this fat cat corporate giant, during a recession, has no problem with taking someone's money and not fulfilling their end of the deal. | |
| Renni | 8/5/10 |
| My husband and I recently started renting our own home and we bought a washer and dryer from lowes. We didnt have the money to buy high end so we bought the cheapest model. Everything has been great. Other than my husband forgetting to connect the water out hose to the outside of the house so the water actually drains...everything is working perfectly. =) My mother purchased a window unit air condtioner for us as a house warming gift and it works wonderfully as well. A message to all you customers who are complaining:: Make sure you go into the store or start your phone calls very positively. Its ok to express what is wrong, but don't freak out!! Keep in mind that unless you are dealing with the same sales rep and they were rude before, this person probably has nothing to do with what is wrong. If the converstation takes a turn for the worse, step back, breathe, and tell the sales rep you want to start over and ask to speak to a manager/suprevisor. Don't be too aggressive because then the person/people you are talking to wont want to listen or be nice. just a heads up.... | |
| na | 8/6/10 |
| i work at Lowe's 546. Just want to say people get wrote up and let go for being late, there has been several times that the store manager been serveral hours late and left early. Whats wrong with that picture? It doesnt make sense to me. I guess when u dont have to puch q clock you can come and go as you please. | |
| Danny Carter | 8/8/10 |
| my problem is i purchase riding mower and have a extend warranty on this mower brought mower for warranty to replace spinner mower has been repair but cant seem to get them let me have my mower back because of them and the repair shop i dont think that is my problem that is between them and lowes plus the extend warranty people , i am paying on this mower every month so why is that i cant get my mower which they have holding on for about five week and i am paying someone else tp mow my grass at home because of this i a am pretty mad about this service and i dont mis a payment | |
| Brittany | 6/25/10 |
| I went to return my vacuum cleaner because it broke again. It was the 3rd one i bought at Lowes in Wheeling, WV. i ask for cash back because it seams like their selling junk sweepers. i bought 3 sweepers within, not even a years time period. I told the employee Jamie i would like cash back because i want to take my business else where because i don't want to keep coming back to return the vacuum cleaner. i already did it 3 times once was a Hoover, next was a eureka, and the 3rd was also a eureka. Jamie agreed and said she would try and give me cash back, but she couldn't so she paged the manager, he approved it from his office. she still couldn't get it to give me cash. then she had the head cashier, Joan, try to do an override. still didn't work. so they called Kevin the manager, after the fact he approved to give me money back, he denied me and said no i have to give u a card. i told him i am tired of returning vacuum cleaners, but didn't matter to him what was being said.i am very upset with Lowes anymore they used to be all about the customer but its seems it all about money anymore! It looks like I'm not going to be shopping at Lowes anymore. | |
| Janet Mitchell | 6/26/10 |
| Unfortunately, I am writing because my local store # 1769 in Jasper, Tx. will not honor their committment made over a year ago. We totally remodeled our kitchen through Lowe's spending in excess of $15000 including new appliances in 2008/2009. We have a few problems which in all fairness, the local Installation Department took care of even though it took almost a year. However, a washer and dryer that I had purchased with a service plan/replacement plan in 2007, had numerous sevice calls with no resolution for the out of balance/filter problem. I was told by Edna/Debra that they would replace these defective products. In the meantime, I purchased a new refrigerator in December 2009. Immediately, following delivery, I phoned and advised that the freezer would not close tightly and that the gasket was splitting. They replaced the refrigerator with an identical one. I mean it also has a torn gasket. For health reasons, we moved to Florida in February of this year. I have been trying to communicate with the installation dept continuously but they are not returning my calls. I have well documented calls with the factory service department, Lowes service department, installation dept etc in excess of 20 calls on these defective products. I was told that you no longer carry the washer and dryer combo that I purchased because it was defective. In all I have spent approximately $2500 in defective products and believe I should either receive replacement products or a refund. Please advise | |
| Russell Wellington | 7/26/10 |
| I had a leak in my kitchen and water leaked through to the basement causing damage to only a few cieling tiles. Being the do it yourself guy that I am I headed for Lowes. I found Two 2' x 4' cieling tiles laying on top of an open box. So I picked them up and a couple of spare cross tees along with a razor knife. When I got to the check out I found a clearance rack with a piece of clear plastic light cover panel 2' x 4' . Perfect I thought since the other one was cracked in the panel removal process. . Now I have all I need to do my home repair myself. However.... when the friendly cashier began to ring up my items I was informed that I could not purchase the cieling panels as they were to be sold only by the box. ?????? Hmmm I thought . Should I just go ahead and buy a gross of cieling panels only to use one or two. No I dont think so. The cashier was very pleasant and said she would contact the manager to let him decide. Nope sorry buddy cant do it. Against policy he said. So I only bought the discounted item and left the store in awe at the ridiculous policy. I went to HOME DEPOT where they happy to hear of lowes silly policy as they sell them to you in any quanity you want. Oh yeah this is a home improvement store. I will be sure to share my story on facebook and perhaps a local repair blog to let everyone else know that lowes has failed at the high standards they claim to abide by. In case you would like more info on the store and the transaction and the ill mannered manager ,here it is. Store : 1055 Terminal 28 07/25/10 18:10 hrs | |
| Rudy Saenz | 7/26/10 |
| DO NOT BUY FROM LOWES. i purchased a $500 grill from there already assembled. When i open the grill the wrong manual was in the grill. when i hook up the propane to the grill. The grill caught on fire a almost blew up. | |
| Beth Sith | 7/27/10 |
| Bought a french door Samsung refrigerator on 7/1/10 from the Downingtown PA Store. I was told they were "coming in on 7/5 and delivery would be 7/6/10. Downhill from there!!!! I received a call 7/5/10 at 6:25 a.m. and was told by appliance was on the truck and would be delivered by 8 a.m. I said "TODAY??" Ran downstairs took everything out of the old fridge and packed 3 coolers including meat. Eight came and went nine came and went then 10:15 i called the number back (from the 6:25a.m. call) and got a recording in spanish. I then called the Downingtown store and was told that there was a mistake. Delivery would be 11-1. Not 5 minutes later I got a call from the delivery service stating delivery would be 2-6???? WHAT?? I told them about the other calls and they claimed another mistake and my delivery would be by 2:00. They arrived a little before 2:00 and wanted me to sign an "AS IS" receipt. WHAT??? I check the fridge and it was dented from side to side on the bottom freezer door. I refused delivery and called the customer care number. They called the local store and "Andy" called. He PROMISED TO TAKE CARE OF IT! He stated that their delivery wouldn't be in till later that night, which is what I was originally told. Threw the stuff back into the old fridge. About 2 hours later "Dave" called from the local store. He apologized and claimed this was NOT how Lowes does business and that they had tried to deliver the floor model. He was SO SORRY that he promised that when the new shipment arrived at 10:00 P.M. he would personally examine the appliance and give me a call to schedule delivery for 7/6. Shockingly NO PHONE CALL that night, HOWEVER I received a phone call from the delivery driver at 6:12 A.M. on 7/6. He said I was scheduled for 8:30-9:00. Ok...unload the fridge again. 8:00 a.m. phone call from delivery service saying I was schedule from 11-1:00. I told them if it was here by 10:00 to KEEP IT, THIS WAS NUTS!!!! Long story short I called the local store and Dave tells me that due to all my trouble they were discounting the fridge 10%. Ok, Ok it finally arrives (delivery guys were the ONLY bright side) and I have a new fridge. EXCEPT I find out 2 weeks later that it's an energy star with a qualifying rebate of $75.00 from PECO electric. PERHAPS Lowes could have mentioned that? Also I received the statement on 7/25 and surprisingly there was no discount noted. I called Customer care AGAIN and they now had "MICK" from the Downingtown store call, he claims he is personally taking care of issuing the credit??? Only time will tell, but I WON'T HOLD MY BREATH! Nothing but problems and empty promises. Be careful Lowes, theres a new HHGreg and also PC Richards in the area. | |
| | 7/27/10 |
| just like walmart,i will take my money somewhere else.your credit people have closed my card,with 0 balance.i have not had a balance in 6 months.i paid my dept.i hope your stocks worth goes to 0,and you can kiss my ------- ---. best of wishes,jamie | |
| Liz | 6/28/10 |
| I bought a carpet 6 months ago, and it is the worst carpet ever.... The carpet just keeps runnng so the installer comes out and patches it... yes Patch it... and pulls you have to glue... so now I have glue marks all over... the sales man should have ask if you have a dog, don't recommend this carpet I would go with this carpet... something just say something instead of taking money... so now i have all these pulls from what they say is the dog and runs in doorways they are suppose to fix but of course no one calls you back.... Im tired of this... I have never been so unhappy. I will give one more day and i will go to store and i will call corporate headquartes | |
| Anthony Patti | 6/29/10 |
| On Tuesday July 29Th. Me and my fiance went shopping at lowes located in West Bridgewater Ma,. After making our purchases we walked out to the parking lot to enter my truck when i noticed that my vehicle was vandalized. It was keyed on both drivers side doors. I imediatley went back into the building and asked to speek to security officer or a manager. I waited patiently and finaly was approched by a manager. I explained to this man names Ryan what had happend and asked if they could check there outside camera video to help me. Ryan checked the recorded video and explained to me that it showed mt vehicle being damaged by an unknown man. He also explained to me that the man is shopping in the store right now. He exp[lained to me that it was against the law to point him out and instructed me to call the police, which I did. The manager then explained to me that the man mad a purchase and exited the building got into his vehicle and drove away before the police arrived. I asked the manager why he did not simply walk outside and get the license plate of the vehicle so we could have this information for the police. He replied, I did not think of that. After the police watched the video the officer explained to me that it was clear the man damaged my vehicle but the security camera was not strong enough to pick up the lic. plate of the vehicle while watching it drive away. I feel that the manager could of and should of atleast walked outside and wrote down the lic. plate of the vehicle. I am in hopes that someone will read this and reach out to financialy help me afford the cost of having two doors repainted. We are fixing up our home and need more supplies from lowes and I am in hopes that we can recieve some kind of gift certificate to help balance out the cost of my vehicle repairs. Please e-mail back to. pats0004@comcast.net | |
| Patrick | 6/29/10 |
| I am sub contractor for Lowes in Kentwood,Mi and install carpet and they are a joke. Nobody at the store knows one thing about carpet unless they are talking to me, then they know more about installing it than me and my 20 years of experience. They are always changing managers and there is a carpet installer that works for them that I have replaced countless jobs for his poor craftmanship, yet he will never be fired. He had his helpers come in drunk and pick up carpet, yet he is still there. It is all about politics, not how good of an installer you are. They have customers rate us sometimes from a 1 to 7 and little do the customers know that anything below a 5 is equivalant to a 0. And the bad taste in their mouth for Lowes always effects my scores. 50% of the jobs have a problem because of Lowes. Either from their salespeople, or not checking if the all the carptet is there. And now the new district manager thinks that the installer that is always drunk and knows little about installing carpet is the best installer in the world. I dont bring in donuts to kiss butt, I just do my job, and I do it to perfection. But that is not what they want at Lowes. I used to tell everyone how great Lowes is and to shop there and they have great customer service and satisfaction, but now I can't bring myself to lie to my customers anymore. Because in all honesty, if they hate Lowes as much as I do, why lie? They are my customers too, not just Lowes and I want them to have me install all their carpets regardless of where they purchase them. I would suggest to Lowes to hire people in skilled trade areas that actually know something about the skilled trade and didnt kiss butts to climb the corporate ladder. I wouldnt shop at Lowes if it was the last store on earth. | |
| KEVIN | 6/30/10 |
| I am also a former Marine who was recently told I must have a valid military ID (not a DD214) to receive the 10% discount. Like other former military, the DD214 is the only documentation of my service. In three months alone, this has cost me $1200.00 or more worth of discounts. I would glady stop shopping at Lowes (switch to Home Depot) but there are no other options within a reasonable driving distance, and I have a huge project underway. It sounds like us veterans should ban together in a class action suit to recoup the verifiable discounts that we have been robbed of. In fact, there are multiple court rulings that almost guarantee a favorable response from Lowes. lkhiggins@suddenlink.net | |
| James & Viviane Pollard | 7/2/10 |
| I would like to congratulate you for the great customer service you have provide here in Lawton, Oklahoma (we have purchase several items thru the years and we continue to do so). We are glad to informe you that we (family and business owner) are a satisfied customer. Keep up the good work. | |
| na | 7/4/10 |
| Lowes employee store 1753 Huntington Beach California,please fix the A/C in our store it is humid and wont kick on till it is 77degrees also no A/C in the breakroom thanks!also Breakroom is filthy! | |
| Stace | 7/25/10 |
| I work in a lowe's store in delaware and have been there for four years. I enjoy my job and experiences that present themselves to me there. There are a lot of regular customers who are genuinely happy and satisfied with our service. In the last year or so, I have noticed that a lot of customers (mostly those from out of town) are extremely dissatisfied with our service. To the point where they are getting terribly rude, nasty, and sometimes violent with the employees. Now bear in mind, some of this dissatisfaction stem from military discounts (we do offer a military discount to those who are ACTIVE or RETIRED, not simply honorable discharges, so DD-214's are not a valid form of I'D, nor are legion cards and vfw cards, since need not necessarily have served to be a member). This is a 10% discount. I find myself being screamed at (quite literally) for a ten percent discount. Sometimes, only for a total discount of twenty cents. I do not refuse them the discount, I get yelled at when I simply explain this policy. Several times a day. We also get ripped apart for backup on special orders. Please, be assured, the employees really on the phone with our vendors daily, screaming these poor people because your special order refrigerator or commode is not here yet. We really do the best we can. However, screaming at us will make a difference to the vendors or delivery of your item, it only succeeds in putting yourself and the stranger in a red vest in a very miserable state of mind. What I get tired of, is that people leave their humanity and common decency in their cars when they come into a lowe's store. Believe it or not, we are usually in good moods before you come in and yell at us like we're misbehaved children. Remember, you catch more flies with honey than with vinegar. Everyone can have a good experience at lowe's. If people can learn to be reasonable and display a little good sense. Thank you and come again!!! (By the way, the lead time your refrigerator just extended another fourteen days, would you like to order a different refrigerator or just wait for the one you want? Because we are not going to Texas to pick your refrigerator up for you, so stop yelling at me) | |
| Carol | 7/5/10 |
| I purchased a Whirpool washer/dryer in 2007. With it I purchased an extended warrenty. The washer started showing codes 70 and 71. I called for service on Monday, 6/7/10 and was scheduled for service on 6/9/10. To make a long story short, the service guys showed up on 6/14/10, said they installed one out of two parts, because the wrong part was sent. Said they had ordered the new part to be shipped overnight. It is now 7/6/10, and no part, no service, no washer. I have a family of six, so it is costing me between $55 to $60 a week to go out and do laundry. Multiply that by the five weeks my washer has been broke, plus the cost of buying a useless extended warrenty, and I could have bought a cheap washer, and stayed at home during this spell of 100 degree weather! Not to mention the fact that our clothes are being ruined by the laundromat! Lowes keeps giving me the same lip service over and over again about how they have to get in contact with the people who did the service before they can move on and fix my washer. They have not been able to contact them, and neither have I! This has gone on for two weeks now. I am calling our local news station to get some public attention to the fact that Lowes service sucks! DO NOT PAY FOR AN EXTENDED WARRENTY! ALL of mtero Richmond Virginia will soon find out how much Lowes does not stand by it's products or provide good customer service! | |
| Sallie | 7/8/10 |
| We bought a refrigerator from lowes recently and they damaged our entryway flooring. The floor was bought at lowes and installed by lowes our side of town. The refrigerator we purchased at another store 6 miles away. Neither store will take responsibility for the repairs. We are screwed on the entire deal and I waited 12 years to get new flooring....I will never purchase any thing from lowes again. Rotten stinking customer service. | |
| annon | 7/25/10 |
| store 2828 in Ruckersville Va has some serious management issues. No 2 managers seem to know what the other has said to an employee and main concern lately has been, let get our work done so we can get out of here early. The moral at this store is terrible, employees sit in break room and talk about how much they did not want to come to work because of all the turmoil. Another problem with poor management is that employees have been leaving left and right, leaving double sometimes triple the work for other employees, its awful. Some of us need our jobs and have no choice but put up with the problems, but I think it would be in corporate best interest to check into this store and ask the employees about the things that go on in the store, not the management | |
| Mr. Flores | 7/8/10 |
| we went into your lowes store in New Braunfels,Tx today july 8 2010at about 8pm. We were looking for a part for a hose to connect our washer. I went to our customer service desk to ask for help and the hispanic lady was helping a customer that was purchasing some sevice for about 12,000.00 and being rude to her at the same time. i was gona tell the other customer to go to home depot were they wouldnt treat her like that. I asked for her to call someone to help me look for what i needed i waited for 15 min and no one came. your employee passed by didnt ask if i need help so i asked her to call someone again and i guess told her they we busy so we just left. i dont understand how you all claim that you are here for the customer. i just got my house foundation fixed and i had planed to buy all my products here but after tonite i will be taking my business across town to home depot. this is not the first time this has happend it had been our 4th time but i kept going back because you are just down the street but never mind. you need to retrain all your staff at your new braunfels, tx store . | |
| Michael | 7/9/10 |
| Over the past year my wife and I have spent over 5K at lowes in Tacoma, WA. I purchased a troy bilt weed trimmer and attachment ($200). The trimmer makes this loud poping noise when you pull the rope. My day started with a phone call to lowes, who refered me to lowes advantage who refered me to a repair shop, the represenataive of the repair will not touch the weed trimmer without a $50.00 deposit, Wow why should I leave deposit on an item thats under warrenty?????? I've lost about $300 dollars in wages today, 1hr on the phone, another hour driving to and from the repair shop, another phone call to lowes corporate headquarters.... and still nothing has been resovled..... | |
| Rebecca D. Welch- Johnson | 7/11/10 |
| Dear Sirs or Ma'am; Iam currently a Lowe's employee at your Americus,Ga. #2674. I have been an employee for three years. I know you do not really get this very often an employee that enjoys their job. But I really do look forward to getting up and going to work. I work in the lawn and garden center. I don't know if you will even read this but I need some help. You see last year I was told I have Fibromylgia and sevre curvature of the spine. It is very painful and hard to even move around alot of the time, needless to say. I do miss a lot of work. I recently had to drop my Lowe's part-time insurance because it is no good, I have been paying on for more than two years. No dcotors in the network that i can afford. I have been researching this for a while, you see my husband has been laid off for the second time since the ten years we have lived here.Several other people that I work at lowe's with have also dropped their insurance. We were told by HR dept that it was no good. Well in the begining told that it was excellant. that in it's self very misleading when you have lost your coverage for your family as well as yourself from spouses job.Not to mention I have been threated with termination countless times.Even told that I was being untruful in my situation. Well I resent that remark. I have the medical records to prove it. I do want to keep my job at Lowe's. In the past I wanted a full-time postion, but I can not even think about that until I can get some medical coverage that is affordable. to recieve treatment that is going to help me. So I can continue to be able to keep the job I love. I have some wonderful customers that see how proud I am of my work, regular customers that visit the garden center several times a week. I have tried to contact other help thur lowe's but have not been successful. I have also contacted a lawyer for help. Please help me. I went home early this past saturday 07/10/10, because that morning when I got up to get ready for work I did not even hear the alarm, because i was in so much pain the night before to get some sleep. Well mediacation I'm on is trammadol very strong, I called in that morning and talked to store mgr., Phillip Blocker on what was going on and he told me to get as quick as i could. Iam on pain meds. not safe to drive any where but i did just to get to work. because of the meds i have been on I confused my schudule on 07/11/10 thinking i was off ,but was supposed to ,work from 7-4 sunday 11th july I did call in to resolve the problem and talk to Nancy Hill one of the head cashiers. sorry to have taken up your time. I can be reached at this #229-937-5414 or email address yankneck99@yahoo.com, thank you Rebecca D. Welch-Johnson | |
| na | 7/11/10 |
| What is Lowes corporate policy on handicap parking for employees. Store 243 in Tulsa, Oklahoma does not allow their employees with handicap signs to use the designated parking. Obviously those employees with handicap signs issued by the state of Oklahoma have a medical reason or they would not have the signs. Isn't this against the Disabled Americans act??? | |
| Benny I.Ines | 7/11/10 |
| I am a regular customer of Lowes Waikele branch in Hawaii.I buy almost everything I need on the store to fix/update my rental properties including my own residence.I dont complain about the merchandise I buy from the store.I am writing this complain about your customer service.On that day July6,2010.I went to buy some more items.I went to the front and I notice the line is soo long and I was there for maybe half hour.I heard the cashier on the stores intercom asking for help.She even mention some names maybe hoping that they will come to help her,but NOBODY came down.To my frustration I went to the back and return the merchandises I am suppose to buy only to find out that some of your employees are only standing aroud,some are sitting down talking to other employees.Lowes is one of the TOP OF THE LINE in our area but I am pretty Sure that your Lowes Waikele needs a COMPLETE OVERHAUL Please forward my complain to that store and do something about it.......For further information please email me at...inesb001@hawaiirr.com ..inesb001@hawaiirr.com | |
| Judy Fletcher | 7/12/10 |
| I purchased a Jelwin Hurricane impact full light door from Lowes May 3, 2010. To be installed in 4 – 5 weeks. It is now July 12 and still no door. No phone calls from Lowes no communication to tell me it is delayed or why it has been delayed. Everytime I call, I speak to the rudest people ever telling me they have no control and they can’t do anything to assist me. I feel I should have interest on my money Lowes has had for 11 weeks or at least something! I had 6 hurricane French doors and 16 hurricane windows installed, remodeled 2 bathrooms, kitchen, and had my whole house tiled in the time it has taken Lowes to install one door! Needless to say Lowes has received over 10 thousand dollars from me to date! Very poor services, delivery and customer service. At least here in South Florida. Just though you should know just how bad you stores are! | |
| Karmen Price | 7/14/10 |
| I live in Texas an have been to lowes a whole lot. If I am looking for something that they have in stock they are great to help. My complaint is I ordered a washer & dryer from them and they kept changing the due date.They even said it might be the next year so I had to cancle my order. I needed it now not a year from now. Now I decided to give them another chance so I have ordered a door from them. They said it would take about 17 days,so I said to order it. They called me last week and said it would be here on 7/12/2010. I called them on the 7/13/2010 and they said it was not in. It should now be here by next Friday 7/23/2010. I told them about the incident with the washer & dryer and it better not be like this again. I still need some more things for my home and I would like to get it from Lowes but now I am begining to wonder. Jimmie Johnson is the main reason I am using Lowes and I would like stay with you. I would like some kind of responce from the coorporate offices to let me know why this is happening. The lowes is in Burleson,Texas that is giving me so much trouble. | |
| Judy Leritz | 7/14/10 |
| I recently purchased a 1999.00 Samsung Induction range at Lowes, there was not a users manuel in it or regisertion card so I called I was very rudely told I could get in on line and print it out my self. When you are a Senion Citizen some things just aren't as easy for us. I tried calling samsung the 1st Young thing I talked to I ended up calling her a ----- and hanging up on Her I never dealt with anyone so rude from a company. We went to a different Lowes and couldn't even get anyone to help us answer any questions anyway to my story short we also needed new dishwasher,hoodrange, sink,faucet, granite tile for cabints. We could not get help in any department. We left went to Home depot purchased some things there, then on to Sutherlands for the rest as I know this won't bankrupt Lowes,I just thought you might like to know you lost about 3000-4000 dollars in sales. | |
| E M Stevenson | 7/14/10 |
| I tried to no avail to order a commode to fit my bathroom. It took almost two weeks to get it to San Antonio, and upon arrival it was in pieces. I was told by the sales manager that it would be another two weeks to get it. Needless to say I have cancelled the order an have gone elsewhere. You suppliers are a bunch of idiots. Great customer service dosen't happen at your store. My credit card has ben cut up and it will be a cold day in hell before I use Lowes again. Lowes location in San Antonio IH 35 and Oconnor. | |
| Arthur P. Miller MSG, USA Retired | 7/15/10 |
| I was at the Lowes Store located on the corner of Hwy 52 and the Ross Clark Circle in Dothan Alabama. Myself along with many others have been working real hard for the Honor Flight and wanted to set up a table for donations outside of this store. The female I spoke to was the Operations Manager and I was informed that no organization is allowed to solict funds at Lowe's. I am concerned that this country of ours seems to forget that if it was not for the WWII Veterans Lowe's, Wal Mart and many others would not even be in business. We have had 4 Honor Flights out of Dothan and this is going to be our last. The Honor Flight (just in case you do not know) was set up to take WWII Veterans to Washington DC to visit their memorial. I would like a answer from Corporate Headquarters before I write my article for our local Newspaper on this issue. It is great that you give us 10% off the items we purchase but this kind of policy not helping vets to raise funds for vets will not go over very well in this military community. Waiting for your answer. I have checked with Home Depot and we will wait and see where we take our business from now on. My email is arthur068@centurytel.net | |
| Frank Moran | 7/16/10 |
| I have never taken the time to write about a store before, but I am so pleased with Lowes that I have to tell you about it. In May of 2008 I bought a Samsung Refrigerator from the lowes,store # 2538 and in Oct of 09 it stopped working. I called your service dept and they sent a repair man out to look at it. He said that the circuit board had burned out and that it would take a week to get one from Samsung.It came in and they fixed it. Now here it is July of 2010 and this thing is broke agian I called and they sent out a repair man again only to tell me that the board is no good I called Samsung becuase this is twice in two years that this Refrigerator has broke down. Samsung blew me off and told me that I had to take it up with Lowes as they are the ones who sent the repair men out. I felt that it was Samsung's promlem as they are the ones who make the junk and all lowe's did was sell it. Well I went back to lowes and asked to speak to the manager, I waited about 10 minutes and the manager Kyle came and asked me what was wrong I told him what the problem was and asked if when this protection plan ran out in two years was I going to have to come back and buy the protection plan again. The Manager told me to go back to the Appliance dept and pick out a new Refrigerator and he would take care of all the paper work and he was sorry for all the problems that I had with this one On top of all this the next day they brought me a loner refrige until my new one comes in. I am very pleased with the service that I got at your Store and that is the only place I will ever shop for home products again. I am very thankful for all the help that I got from your employees. Thank you Again | |
| FUTURE EMPLOYEE?? NOT!!!!!! Y !! HR PEOPLE | 7/17/10 |
| i GUESS YOU DOT NOT HIRE VETERANS WITH 30+ YEARS CUSTOMER SERVICE? ALL YOUR HR PEOPLE IN THE BOISE AREA SUCK BIG TIME. WHY WOULD YOU BE OVER QUALITFIED WITH ALL THOSE YEARS OF EXPERIENCE!, BECAUSE THEY ARE AFRAID TO HIRE YOU, FEARFUL OF LOOSING THE JOB TO YOU, YOU ARE A THREAT TO THEM!!!! THEIR ARE SO MANY PEOPLE WORKING THEIR THAT SHOULD NOT BE THEIR. PLEASE RE THINK THE WAY YOU HIRE PEOPLE. WE ARE REAL AND NOT PAPER, THE OLD WAY IS STILL THE BEST WAY!!!! | |
| Theresa Almaraz | 7/18/10 |
| On 7/18/10 my husband went to lowes to purchase lumber to build our front stairs. After looking at the 16' lumber pieces they were garbage they were warped or cracked. He looked around and found a whole bundle of "good wood" up on the storage rack. He asked one of the associates if he could bring down that lumber since the wood available was garbage. The young man went to the register where the chunky older lady was working and called the manager and the manager told him he had to buy the wood that was down and he would not be bringing any more wood down. My husband lest his cart full of purchases right there in the middle of the lumber area and left. He went to MENARDS.... Thats where I told him to go in the first place since we have had poor service and quality issues at the Lowes on Airport Hwy before. It seems in this day that customer service should be at its best since the economy is down and funds for home improvement projects are hard to come by. I will never go to that lowes again. Its a shame that you are treated like crap when you are in that store. Why should I have to spend our hard earned money on garbage because they are too lazy to stock quality products. SHOP MENARDS they stand behind there products weather it be lumber or just a plain old light bulb. | |
| Denise Guillemette | 7/19/10 |
| I purchased a Whirlpool Gold bottom refrigerator on July 1, 2010 from North Fort Myers, FL Lowes. None in stock, so ordered from Orlando, FL, and delivered on July 10th. They removed my old refrig which was still working. On July 11th, the new refrig was blowing hot air and had was not cool or cold whatsoever. Spoke with Lowes Store Manager, Spencer, who supposedly ordered another refrig from Orlando for delivery on July 17th. To follow-up, I called Lowes again on July 13th and spoke with Charlie in Appliances who sold me the unit. NO REFRIG HAD BEEN ORDERED! The next delivery from Orlando would be July 24th. What concerns me is the lack of customer satisfaction and no one "ever" returned my phone calls. Spencer had offered a loaner on July 11th, but with the promise of the new refrig to be delivered July 17th, I declined. My fault and poor judgment. I have been living out of a cooler since July 10th. I am sick to my stomach over this situation. Nobody seems to care about anything any more. I work for an attorney, and if I did something incompetent or displayed an uncaring nature, I'd be fired in an instant. And the kicker is, this is my 3rd refrigerator from this specific store in 27 years. And each time they delivered the "new" refrig, the same thing happened - never got cold. Guess I'll never buy anything more from Lowes. I've certainly been patient. | |
| Larry Campbell | 7/19/10 |
| I purchased a Samsung refrigerator from Lowes in Southfield , MI on sunday 7/18/10 and it was delivered on Monday 7/19/10. The problem began with the delivery personnel not being able to get the fridge in the kitchen. The only thing left to do was not accept the item and have it returned to the store. Which is what occurred,I then went to the store and explained the problem and was told at that time that I had to wait 14 days for a refund. I had paid with a check. I could accept that I would have a brief waiting period for a refund. I must say that I was totally unprepared for to hear that I would have to wait practically 1/2 month. I can accept that it would take up to 5 business days for the check to clear. I don't know of any bank or financial institution that it would take 14 days for a check to clear. Maybe if the check had to travel by mail then the wait time could be 14 days. However with the current ability that companies have with transferring funds electronically there is no way that I should have to wait 14 days. I can accept 5 days as a reasonable time in for a company to withhold a refund. I seriously hope that Lowes join us in the 21st century and change this 14 day return policy for merchandise that is paid for with a check. wlc1@comcast.net | |
| Danny Cagle | 7/20/10 |
| My wife and I purchased new appliances in November, 2009, specifically a Sanyo refrigerator, Sanyo range and a Broan hood range. We experienced problems with the installation of 2 of these items--the refrigerator and the range hood. When the refrigerator was installed, the installer broke the connection end of the water supply line. He insisted that the problem was a broken connector to which the supply tube was to be connected. He said that we needed to call a plumber to have it fixed. The plumber that was called to repair the problem stated that it was simply that the installer had broken the end of the tube--and that it was not the fixed connection apparatus. In addition, the Broan range hood that was installed was defective. The electrician who installed it said that one of the bulbs that was provided with the unit did not work and we simply needed to return it for a new one. We returned the bulb to the store where we purchased the unit and received another bulb. That bulb also did not work. Despite repeated attempts to reconcile the problem with the unit, we have been unable to get anyone to address the problem. One customer service representative stated that it was not Lowe's responsibility--that Broan would have to warranty the unit. Broan representatives won't install another unit or repair the faulty unit. They offer only to send a new part (lamp socket)--with no offer of installation. Follow-up calls to Lowe's are not addressed. One customer service representative offered to take care of the problem but never called back. My wife are I left with the feeling that Lowe's doesn't take legitimate complaints seriously at all. For that reason, my wife and I will shop elsewhere when replacing home appliances and other home-related repairs. Thankfully, we were in the process of getting estimates on a new roof from Lowe's. That certainly saved possible problems with that potential purchase! | |
| Brian Woolsey | 7/20/10 |
| I went to buy an American Flag from your store yesterday and was shocked to find that it was stamped, Made in China- What’s the deal!!! At the very least we should be able to buy a Flag pole, and mount kit made in the U.S.,and you call yourself an American company, man up!! | |
| Pete Valencia | 7/20/10 |
| I spent thousands of dollars at Lowes building my deck. I used Vynal for my railing and steps. When the job was complete, I had a few pieces of railing left over of which I tried to returnd. The lady at the return counter told me she was unable to give me a refund. I told her I did not want the cash back, just a credit slip of which I was going to use to make other purchases that same day. Since she could not help me, I asked to speak to her manager. A person by the name of KRIS LOWERY came to the counter, he would not offer me any thing in exchange for the items I wanted to return. In fact he was very RUDE-COLD-AND UNCARING. I told him he was going to lose a good customer, it didn't matter to him. This kind of conduct is inapproiate in today's retail climate, and this manager should be demoted. I will never shop Lowes again, and further more I will do everything in my power to BAD RAPP this company till the day I dye. | |
| Tonya | 7/21/10 |
| My issue is: A position was posted for Head Cashier-full time and part time and five (5) cashiers applied plus one individual from Receiving, is it standard procedure for the HR and/or manager to personally call a cashier whom did not apply for this position in to apply, interview them and hire them for the position and not even consider, out of courtesy, to at least interview all applicants that applied. Although their minds may have been made up about who they wanted to hire but it's not fair to others who took out the time to apply but never interviewed. The three (3) individuals hired were the only ones interviewed and I don't think that was fair to myself nor the others. If you have any questions, you may contact me @:(601)276-9511 or trandrews@bellsouth.net | |
| Tamara Carnicello | 7/23/10 |
| I was given a gift card for $80.00 from a co-worker as a wedding gift. The gift card was stolen so I went to the Lowes in my area and the lady told me that they couldn't read the receipt's bar code since it was purchased at another Lowes (about 20 minutes from them) but that once they could verify the amount of the card it would be replaced at the remaining value. I call the 800 number she gave me and was told that the card still had an $80.00 balance. My co-worker (friend) went to the Lowes were she purchased it and they said they couldn't do anything for her even if the 800 people were able to verify that the card still held a balance but they agreed to contact the corporate office. After a few days the corporate office (according to the store where purchased) said that they couldn't do anything about it. Now how is it that the information that comes with the card indicates that "If lost or stolen the card will be replaced..." but yet this doesn't seem to be the case. My friend and I have agreed that we will never shop at Lowes again. Home Depot is much better and I have many gift cards from them that I bet they would replace if this happenend again. Sorry Lowes you lost a couple of good customers. | |
| Wilma Abbey | 7/23/10 |
Sept of 1999 we bought a patio doors-steel hinged probilt. form store 2650 belmont nc. It was a bad day, my purse was stolden form our truck at the lowes store dock. My receipt was in my purse. We waited so long for them to bring the door to the dock. then I asked for the receipt. no oew new if it was rang up or what. The gastonia Loves called belmont to see if they had the door. We told them were on our way. Nothing was done. I went to customer service, no one new what was doing on. I wasted so much time. We had the french door covered covered in the shed. We had the door put in 3 months ago and they are telling me the doors are warped????? Metal door don't warp.. What are we to do????????? We paid $752.10 for the door. Your there to take our money, how about being there when we need help> I would appreciate a reply asap. e mail is eabbeysr@bellsouth.net | |
| David Hufford | 7/23/10 |
| I purchased a home and hired my girlfriends son and family to remodel it for me. We went and got a CC so they could charge and when we applied told them I get a Military Discount which you advertise. By the way where in the ADVERTISEMENT DOES IT SAY ANY THING ABOUT A PICTURE ID They told me to make a copy of my discharge card and drivers license, that all we needed. We plan on spending 25,000 - 30000 dollars Come to find out Lowe's in Bellfontaine , Ohio will not honor the card because it does not have a photo ID. When I asked to see a manager, they sent the head cashier, she then called two manager and neither one had time to come and talk to me. Talk about rude and inconsiderate. I think they should rethink the stupid rule for a picture ID, or just do away with the military discount. Back in 57 they didn't have picture id, just a card. So to me this is discrimination toward the older generation of men and women that served their country. I think we will get rids of the CC and take our business to a company that will at least talk to you about the situation. It is very obvious they do not give a damn about their customers or their military. If the corporate office would like to respond to this you can contact me at kstannard@rtecexpress.net | |
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