1257 Reviews For Lowes Headquarters & Corporate Office

Potential customer

Wow, I was about to write about a horrible experience but I see its pretty much covered. Who's driving this ship?? Back to Home Depot. Whoaaa!

Customer Svc/Phone system

Customer Service auto prompt phone system is the worst I have encountered. I'm calling to speak to a live person, not 2 minutes of phone prompts...

Sucky

Lowes SUCKS. You are not interested in satisfying the customer as long as you have enough people going through. Well, one less will be going through your doors!

30,000 and no kitchen

Sept. 3, 2014, my husband and I purchased cabinets, countertops, lights, faucet, etc. It is now Nov. 25th and I still don'T have a kitchen. cabinets had to be reordered because of poor quality. Second delivery date assigned and guess what? No show by Lowe's delivery agents. No explanation as to what happened. Now I have to wait another two days for delivery that will arrive between 7-9 P.M. The next possible date for the installers will be until December 1st. We won't be using Lowe's again.

Unhappy Customer

I recently purchased a front door from Lowe's here in Harrisburg, Pa. It will be delivered to the store on November 18, 2014 and installed sometime after that date. On November 19, 2014 I received a bill from Lowe's for my first installment payment due Nov. 5, 2014. They expect me to make a payment on a product which has not be delivered or installed. I was told this due date cannot be changed. I'm not accustomed to having to pay for something I haven't received yet. This will be my last large order from Lowe's.

Contractors Snubbed

I am a contractor who does a lot of kitchen remodeling. In the past year and a half I have remodeled several kitchens and have purchased all of the cabinet from Lowe's. I get no discount except for whatever is provided by the manufacturer. I pay the same price as anyone walking off the street no matter how many cabinets I've purchased or how much money I've spent. I will no longer be purchasing cabinets from Lowe's.

mr.

please explain why lowes sends out a 5% discount card to a customer that has a 5% discount credit card when they both can't be used at the same time????? Isn't this a waste of a card and mailing cost????

laughing

I've been perplexed with the attitude of your help in several of your stores, but yesterday I finally began to understand. It seems the customers are people to be avoided, tolerated, and laughed at, so now that I've learned the game I'm laughing also, only I and my little bit of money are laughing at your competitors. Isn't this funny? Your management personnel should be praised and rewarded as they have trained the floor and checkout staff well. Bye!

worst Lowe's ever

We bought brand new washer and dryer set Friday night at Corinth ms store an they lady told us delivery by no later than 3:00 Sunday well now it's 6:40 & they are still a hour an half away from us . Needless to say we are headed to store to get refund an we want purchase nothing else from this store . We will buy from else where from now on out !

Never again

We booked two rooms in the Lowes Minneapolis. The guests were my Husband and I and daughter and granddaughter. (It was parents weekend at the university and granddaughter was looking forward to some luxury away from the dorm). The clerk put us on a low floor filled with drunken wedding guests who screamed and slammed doors until 3:00 Am. We were assured they were checking out. Our second night unfortunately had the same problem. No sleep for two nights. My husband and I are booked into The Lowes Regency in N.Y for early to mid October. We thought we'd like to try the refurbished hotel. Obviously we are canceling. Perhaps clerks at Lowes should be trained to make better decisions.

Totally incompetent !

Placed an order for a whirlpool tub and had to wait almost two weeks for it to get to the store to pick up only to find out on the scheduled arrival date that for some unknown reason the order had been cancelled! My contractor had been holding up progress for a week just for the tub to arrive! Needless to say I will never shop at Lowes again and will tell everyone I know not to as well!

Worst customer service ever !

Everyone goes to lunch at same time No one Evers answer phone When in store the constant paging of a dept over and over again gives customers true headache. If no one can be reached in store, how the heck do we get them on phone when not in store ??

Poor Performance

I have been holding on the phone for over 15 minutes for the store in Grapevine Texas where I spend over $2000. for and LG washer and dryer, told they in, they cancel the delivery not in stock, unit came in damaged, I have a residence in Colleyville Texas and replacing my present washer and dryer, this is a nightmare poorest service ever

Customer Service

I find it odd, Lowe's has electrician's, plumbers, gardeners, but employees at the Yuba City Ca. store can't work the phones......I need wall to wall carpeting, closest Lowe's is 50 miles one way...or I would drop in. Just called the store, the phone rang 80, yes that is (eighty) times, finally someone answered...asked to be transferred to carpet, again the phone rang and rang...the guy that answered the phone, told me the 1 employee is helping someone else, give me your name and phone #, they will call you back...customer service is terrible, been through this with them before, why should I wait to spend MY money with them, not going to happen. I can imagine getting this poor of service BEFORE a purchase, can imagine how bad it will be AFTER a purchase...plenty of other places to buy wall to wall carpeting....keep up the good work Lowe's

Kids Workshop

Hello, my name is Monica and I am a troop leader for girl scouts. I have been trying to have an outing for my troop to your local store in Chicago, but everytimes I want to sign them up, the workshop has been filled. I wanted to know if there is anyway you can donate some supplies for my troop from one of the workshops you have for the children. This will help the troop on their skills of building items on their own. They will also receive patches as they do this project. It would be a great help for my girls. Thank you so muich..... Monica

Remodeling house

I would like to think Lowes home-improvement for all the materials that we needed to upgrade our home, you provide us with good service thanks to Jesse, I don't recall his last name he's located in the store in a Augusta Georgia , on peach Orchard Road, he also provided us with the thought of buying hurricane hangers for our house, We bought everything it took to build our home into a five bedroom home and added two more bath, thanks Lowes , we still have the kitchen to rebuild . And hopefully I'll pray will get around to it ,thanks for everything

Only one good employee

Out of all of the time I have went to the Lowes in Philadelphia there was only one time that I got the help I needed. I gentleman named "Naseem" each time before and after it seems like people have problems with helping make a sale. I thought that part would be easy but the employees walk around and when you try to ask for help it's like you the customer are bothering them. I can't stand poor customer service and this store ranks really hige on that scale. They need more people like Nasseem to keep the customers happy and people wanting to spend their money at Lowes.

Payroll fax number

It's pretty bad when you call the payroll department just to get a fax number or e-mail address and they want personal information just to give it to you. That is pretty outrageous that Lowe is so secret and won't provide it to you as a cusumer or an employee. What matter does it make if you are an employee or customer. But that is ok there is more ways to get you just Have to know how to go keep searching cause I got it.

Waiting and lies

Lowes in Lawton Okla. Wait 14 days to have black stove and fridge come in. Then told day before deliver date that neither came in. Them four or more calls to me and my husband were received with different stories about new delivery date and if they had come in and Basically lied to. Can now pick it up or wait til Tues. because it's in and they will not make a special trip must wait til Tues which is 6 additional days :(

I am still waiting

I ordered and PAID a shower door 2 months ago, it took 2 week for Lowes in Macedon NY to tell me that the glass I ordered was no longer available. 2 more weeks waiting for second selection to come in. Now waiting one week for installer to call....didn';t take you long to take my MONEY

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