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Lowes treats there employees unfair.
I wanted my dryer last monday it is following week Wednesday still don't have it was told it would be delivered today called guy that told me is on vacation. They have absolutely the worse managers at mt sterling ky lowes delivery is on vacation
minus 10 no one answsers the dept phones, they also disconnect many times. and i waited 30 mins for somone? to get bk from lunch, to order a door and window. lowes lost a l000 sale, due to imcompetence, horrible service...they shud be sued
Extremely rude rep in credit department. She claimed to be a supervisor. Obviously Lowes does not care about their customers!!
I bought a frig. from you a week ago and have got it yet. I Really don't like the service I got. They lost My paper work on this. I will not shop there again I will go Homedepo By S Brasher Attleboro Mass. shop at Lowe,s in North Attleboro MA. 02760
I bought a $500.00 cooking stove . The women at Bridgeport W.Va told me they will deliver it about 12:00pm to !:00 pm call at !:00 and got told off . Its 8:00 pm still no cooking stove . Please people go to home
Wow, I was about to write about a horrible experience but I see its pretty much covered. Who's driving this ship?? Back to Home Depot. Whoaaa!
Customer Service auto prompt phone system is the worst I have encountered. I'm calling to speak to a live person, not 2 minutes of phone prompts...
Lowes SUCKS. You are not interested in satisfying the customer as long as you have enough people going through. Well, one less will be going through your doors!
Sept. 3, 2014, my husband and I purchased cabinets, countertops, lights, faucet, etc. It is now Nov. 25th and I still don'T have a kitchen. cabinets had to be reordered because of poor quality. Second delivery date assigned and guess what? No show by Lowe's delivery agents. No explanation as to what happened. Now I have to wait another two days for delivery that will arrive between 7-9 P.M. The next possible date for the installers will be until December 1st. We won't be using Lowe's again.
I recently purchased a front door from Lowe's here in Harrisburg, Pa. It will be delivered to the store on November 18, 2014 and installed sometime after that date. On November 19, 2014 I received a bill from Lowe's for my first installment payment due Nov. 5, 2014. They expect me to make a payment on a product which has not be delivered or installed. I was told this due date cannot be changed.
I'm not accustomed to having to pay for something I haven't received yet. This will be my last large order from Lowe's.
I am a contractor who does a lot of kitchen remodeling. In the past year and a half I have remodeled several kitchens and have purchased all of the cabinet from Lowe's. I get no discount except for whatever is provided by the manufacturer. I pay the same price as anyone walking off the street no matter how many cabinets I've purchased or how much money I've spent. I will no longer be purchasing cabinets from Lowe's.
please explain why lowes sends out a 5% discount card to a customer that has a 5% discount credit card when they both can't be used at the same time????? Isn't this a waste of a card and mailing cost????
I've been perplexed with the attitude of your help in several of your stores, but yesterday I finally began to understand. It seems the customers are people to be avoided, tolerated, and laughed at, so now that I've learned the game I'm laughing also, only I and my little bit of money are laughing at your competitors. Isn't this funny? Your management personnel should be praised and rewarded as they have trained the floor and checkout staff well. Bye!
We bought brand new washer and dryer set Friday night at Corinth ms store an they lady told us delivery by no later than 3:00 Sunday well now it's 6:40 & they are still a hour an half away from us . Needless to say we are headed to store to get refund an we want purchase nothing else from this store . We will buy from else where from now on out !
We booked two rooms in the Lowes Minneapolis. The guests were my Husband and I and daughter and granddaughter. (It was parents weekend at the university and granddaughter was looking forward to some luxury away from the dorm). The clerk put us on a low floor filled with drunken wedding guests who screamed and slammed doors until 3:00 Am. We were assured they were checking out. Our second night unfortunately had the same problem. No sleep for two nights. My husband and I are booked into The Lowes Regency in N.Y for early to mid October. We thought we'd like to try the refurbished hotel. Obviously we are canceling. Perhaps clerks at Lowes should be trained to make better decisions.
Placed an order for a whirlpool tub and had to wait almost two weeks for it to get to the store to pick up only to find out on the scheduled arrival date that for some unknown reason the order had been cancelled! My contractor had been holding up progress for a week just for the tub to arrive! Needless to say I will never shop at Lowes again and will tell everyone I know not to as well!
Everyone goes to lunch at same time
No one Evers answer phone
When in store the constant paging of a dept over and over again gives customers true headache.
If no one can be reached in store, how the heck do we get them on phone when not in store ??
I have been holding on the phone for over 15 minutes for the store in Grapevine Texas where I spend over $2000. for and LG washer and dryer, told they in, they cancel the delivery not in stock, unit came in damaged, I have a residence in Colleyville Texas and replacing my present washer and dryer, this is a nightmare poorest service ever
I find it odd, Lowe's has electrician's, plumbers, gardeners, but employees at the Yuba City Ca. store can't work the phones......I need wall to wall carpeting, closest Lowe's is 50 miles one way...or I would drop in. Just called the store, the phone rang 80, yes that is (eighty) times, finally someone answered...asked to be transferred to carpet, again the phone rang and rang...the guy that answered the phone, told me the 1 employee is helping someone else, give me your name and phone #, they will call you back...customer service is terrible, been through this with them before, why should I wait to spend MY money with them, not going to happen. I can imagine getting this poor of service BEFORE a purchase, can imagine how bad it will be AFTER a purchase...plenty of other places to buy wall to wall carpeting....keep up the good work Lowe's