1241 Reviews For Lowes Headquarters & Corporate Office

Only one good employee

Out of all of the time I have went to the Lowes in Philadelphia there was only one time that I got the help I needed. I gentleman named "Naseem" each time before and after it seems like people have problems with helping make a sale. I thought that part would be easy but the employees walk around and when you try to ask for help it's like you the customer are bothering them. I can't stand poor customer service and this store ranks really hige on that scale. They need more people like Nasseem to keep the customers happy and people wanting to spend their money at Lowes.

Payroll fax number

It's pretty bad when you call the payroll department just to get a fax number or e-mail address and they want personal information just to give it to you. That is pretty outrageous that Lowe is so secret and won't provide it to you as a cusumer or an employee. What matter does it make if you are an employee or customer. But that is ok there is more ways to get you just Have to know how to go keep searching cause I got it.

Waiting and lies

Lowes in Lawton Okla. Wait 14 days to have black stove and fridge come in. Then told day before deliver date that neither came in. Them four or more calls to me and my husband were received with different stories about new delivery date and if they had come in and Basically lied to. Can now pick it up or wait til Tues. because it's in and they will not make a special trip must wait til Tues which is 6 additional days :(

I am still waiting

I ordered and PAID a shower door 2 months ago, it took 2 week for Lowes in Macedon NY to tell me that the glass I ordered was no longer available. 2 more weeks waiting for second selection to come in. Now waiting one week for installer to call....didn';t take you long to take my MONEY

I bought a troy built lawn mower earlier this year. I used it about 4 times and it broke down. Started smoking and oil came pouring out. I bought a warranty with it in May of 2014. It should have held up better than that. I had a previous mower I got from Sears, that lasted many years before it gave out. I am dissatisfied with my Lowe's purchase, and am requesting a refund.

At first everything seemed ok. I paid 25.00 for a stacking kit for a washer and dryer(1700.00). I wanted them to install it and everything so if anything went wrong it would not mess up my warranty. After 2 washing machines and clothes stuck in there a week the whirlpool man had to come and in less than 5 minutes he said the drain wasn't properly installed.I'm still waiting for them to come install the stacking kit. It's been 2 months, So no I am not happy with the service.Lowe's in Waynesboro VA.

Terrible Service!!!!

Ordered washing machine on July 16,2014. Told me it would arrive July 30. Doesn't come in till August 4 and is damaged. Tell me it will be August 18 before they can get another one, Unacceptable. Sonny and Titus the asst managers were no help what so ever store manager won't even answer his phone. Can't even give me refund on purchase till appliance mgr comes in this afternoon. Will never shop at Lowes again!!!!!!!!!!!!!!!!!!

NO Custometr Service

I drove three quarters of an hour to the nearest Lowe's to purchase an air conditioner, only to discover when I got home and opened the box that there was no hardware included. I phoned Lowe's, who said I needed to deal directly with the manufacturer, absolving themselves of any responsibility for the product or purchase. Guess who's never going to Lowe's again...

Horrible customer service

We bought a wager and dryer from lowes drive Clarksville tn store after giving them a extra day to deliver since they were so called busy they still couldn't make delivery time. When I contacted the store no one even manager could get ahold of them. Worse customer service experience I've dealt with

Very disorganized

I recently purchased a stove through Lowes and I couldn't believe that hoops I had to jump through to get it. I got a call saying that I would be receiving another phone call later that day to give me to set up delivery time. I had to wait by the phone for 4 hours and guess what no phone call. I called customer service and got some lame excuse why I didn't get the call. I was also told that if I wasn't available for the small window of time they were going to deliver it would be another 2 weeks before they got back to me. This is crazy I am suppose to wait around for days because they can't get it together. Come on Lowes, you do this everyday it can't be that hard.

Customer assistance

Lowe's employees who helped a Vietnam Vet fix his wheelchair after it broke in their store, show the kind of employees Lowe's hires and Lowe's should be proud of all their employees


I bought a new W/D from Lowe's in Greenwood Village, CO. They told me delivery would be on 11 July. The day before, they confirmed the W/D was on the truck for delivery and then called back and said it wasn't. they told me the power cord was on the truck. They said we will deliver on 14 July but at the worst 16 July. Today they called and said the W/D never shipped because the delivery truck wasn't leaving the warehouse FULL! So this means I may never see the W/D. What really makes me mad is the arrogant, flippant attitudes of the managers. Basically, they lied to us every step of the way and even as I type this, the store manager won't call me back.

The recent story about the Staten Island Lowe's employees who stayed late to fix a Veteran's wheel chair brought tears to my eyes.Thank you for honoring our veterans. The Vietnam veterans were treated disrespectfully when they returned home and you have no idea how much it means to them when they receive respect for their service. Thank you. Chris DiMaria and your team, I salute you as a wife of a combat Marine who served in Vietnam.

Really bad business

I ordered carpet to be installed in my condo. I was very clear in letting lowes know the license and insurance info had to be submitted to the condo at least 24 hours before the install. I told the salesman who sold me the carpet, the installation Co, the installation office at the store and two assistant managers. When the info did not arrive right away I was told I could come to the store and get it. I went 3 times and they still didn't have it. 3 days and a dozen calls and still no info from lowes. Install was supposed to start in 30 minutes. Condo assoc will not let them in without proof of lic. and ins. I took off from work to get this done. What a joke. You should be ashamed! 72 hour install guarantee, yeah right. You can't even get the paperwork done in 72 hours!!!!!

Unsatisfactory service

Lowe's personnel,including the duty manager today whose name is Todd,at least that's the name he gave me over the phone,are very inefficient and rude. I do not think this is the standard your store wants to be known for!

Poor Service

Was called and emailed that special order product was in. Both times drove all the way to the nearest store in a big truck to pick up items after calling the store to confirm they were really there. Both times was told at the service desk that the items were not in still. I would like to know where they think that gasoline is free. I am out nearly the same amount on gasoline as what I paid for the product. Then Service manager was snotty accusing me of making the error.

bad service

i recently bought a table saw from your south side lowes in paducah ky. it is a porter cable table saw, it is broke and they will not pick it up , or service it, i have talked to my lawyer and we will be seeing you in court

poor service

I ordered a Fridge from Lowes... the handles had to be changed and del guy was not happy... there is not a place for the ice maker to go an it has been 4 days now and have not heard a peep rom Lowes.. I am going to the store today.. customer service is lacking at this store.... big time... tis del has been a comedy of errors.. but I am not laughing!! Store in question is in Glenmont, NY... not happy will NEVER buy from this store again... I wanted to rate this a minus.. but the site would not let me do so!!!!


Made a visit to the store twice once to pick out what we may like and look at prices and once after we measured and wanted to buy the woman deb in lawrenceburg, indiana store was so rude!!!! Actually snapping at me that I asked her why are you getting so mad for me asking questions I'm spending $2,000 or more and she actually yelled at me and said I'm trying to make you understand ! Wow horrible if you work in sales don't be upset when I want to come shop!!!

countertop installation

Poor workmanship, terrible lack of information,assistance and customer service from the store, the company they contracted and lowes customer care department. Customer care department was argumentative and unresponsive unless hounded to make them call back

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