Lowes Corporate Office | Headquarters 401 Elkin Highway North Wilkesboro, NC 28659 (336)658-4000 Reviews For Lowes Corporate Office Barbara McAllister 4/9/10 A glass table purchased less than one year ago shattered. Neither Lowe's nor the manufacturer will stand behind the product with a new table or replacement of the glass. This appears to be a problem with the tempering and should be replaced. Mark Stidham 4/9/10 My wife and I purchased a fan for $74.88 at 110 N State Road 434, Located in Altamonte Springs Florida. When we purchased the fan, yesterday LOWES said we culd return the fan ANYTIME. The 20" fan sounds like a B-52 Bomber. It is so loud you can not hear the TV when the volume on the TV is turned all the way up. BECAUSE LOWES SAID WE COULD RETURN THE FAN ANYTIME. I took LOWES up on what LOWES SAID... When I returned the fan today because it is so loud. A lady named AMY said I cannot return the fan. I said LOWES said I could yesterday and THAT IS WHY THE COUSTOMER IS HERE. AMY said I was rude and I can not return the fan. I will challenge this way of doing bussiness and you will see that LOWES will be taking this fan back, REGARDLESS of what lowes calls COUSTOMER FOCUS, Lying to the customer. Ron/Jean Watson 4/10/10 Please know I am rarely one to take the time to write about a good experience but this so deserved. I would like to let you know of the great experience my husband and I had at the Lowe's store in Southgate Michigan. We needed a roof and Lowe's had shingles advertised with a rebate. We needed 46 square and everything to go with it (tar paper, drip edge, starters and cap, ridge vent, rubber boots, ice guard, tar, staples, coil nails, wood, etc.). Please keep in mind we know nothing about roofing, just what we were told to get. Several employees helped us (not sure of last names), Grant P., Juanita C., Manager Joe, and they were ALL exceptional. Most of all a lady named Rita H., her knowledge of roofing materials was amazing and spent two hours writing down how much of everything we needed, the cost for everything and said for delivery they would get everything ready and deliver when we needed it. That was exactly what happened, everything went smoothly from purchasing to delivery. I would like to thank everyone that helped us and their exceptional service. We have shopped at Home Depot and other Lowes Stores but the first time at this Southgate Store and never had the attention that was given by your employees at this store (escpecially Rita H.). I feel like I am going on and on but I want you to know because of your employees at this store and how well we were treated, we will never go anywhere else and that's a promise. sheila wade 4/12/10 I purchased a washer and dryer/washer malfunctioned and it took two weeks of promises and being put on the back burner. I paid close to $2000.00 cash, and could't wash clothes.I was going to purchase a side-by-side refrigerator but now I feel betrayed,lied too, and given the run around that I probably will never buy a major appliance at Lowes. We have always bought our large items at Lowe's but I am very disappointed. I would like to hear a response back from you. There's alol more to this story. My email:wadesheila@ymail.com Gun shy in Willis, Sheila Richard Armstrong 4/13/10 I was researching gas fired hot water heaters. Lowes material is conflicted. The on-line page display says several are energy star qualified replete with the energy star logo. However, I also checked the energy information by clicking on that tab. All the ones I saw said the hot water heater was NOT energy star compliant. What a mixed message. Lowes needs to fix this soon! N/A 4/14/10 I am an employee at Lowes 1881, in Williamsville NY. We are now in the one hundred days of hell as we call them, and it was just annouced that we are starting to work 3 to midnight. As a sales specialist I find this rediculous and obsurd!! I didnt sign up for third shift, I have a family and all my managers have to say to us is suck it up or hit the road. Not only do I lose many hours of sales time every week because I have to stay an extra two hours after closing, I am also missing my family. I was wondering if there is anything you can do help our store resolve this isue because alot of people are upset and the moral is low. Lets build a better store! Tracy Foster 4/16/10 I purchased a shed that was advertised on Mother's Day 2009 in the Sunday Lowes Sale paper. The shed was approximately $1,500 installed on property. I paid for the shed and set up a delivery and install date. The next day I received a phone call stating that they could not honor the ad or install of my shed. I live in Florida and the shed was not hurricane resistant. The add should not have been placed in the Florida Lowes flyer or it should have excluded the state of Florida which it did NOT. It took me approximately four trips (over three days) to the store to get them to credit my account. There was NO ONE there who handled delivered sheds (mine you the shed was never delivered to my place of residence). April 15, 2010, I attempted to purchase shed. I found one I liked, but they did not have it in stock at the store where I purchased it. I was promised that it would be delivered to the store by 11:00 AM. I verified the delivery time because I was paying a contractor to assemble the shed. WellI called the next morning and was told the shed was on the truck in route, when in reality no one had even picked up the shed from the other store. I had a contractor sitting at my house waiting. It is now 12:00 PM and no shed. I end up calling the coporate office and they called the store where I purchased the shed and I spoke for the second time to a manager and the sales person. I will be curious to see what time my shed is actually delivered to the store. I feel that I should be compensated for the trouble and time I'm cost. John Guenther 4/16/10 I recently visited the Lowes store in Farmington, Missouri. I am a USMC Veteran and have been getting 10% off at Lowes (which was great). I was just told today 4/16/10 by the manager that Lowes will no longer except the DD-214. The DD-214 was given to all Veterans who was honorable discharged from the service. (at least this is what I received in 1974).. SHAME ON YOU, SHAME ON YOU, SHAME ON YOU LOWES for not honoring all vets. Lowes, You Are A discrace for not honoring all of us Vets..... John Guenther (Farmington, MO) ernie johnson 5/1/10 I was recently in the Lowes store in Matthews and was getting some lumber. Was about ran over by one of the employees who was attempting to drive a forklift. Some young kid who thinks he knows how to drive. Where do they find these people , I won't go back their again since I was about ran over. My wife also seen him and did catch his name which was Justin. Anybody I guess can drive a 3 ton forklift but you need to respect the machine also. ruth 4/19/10 Store 1647 is great. I have noticed two people in particular who are always busy, working hard and being helpful: Christi and Darlene. I am always pleased to do business with someone who tries to make a difference. shirley johnson 4/19/10 went to buy the cypress mulch they had on sale and they say they did not receive enough and will not be getting anymore in. what a crock that customers cannot even get a rain check for the price they are offering much less get it when it arrives. Laura Colon 4/20/10 I recently applied for employment and had a call back interview. It went well and I am able to work 40 hours a week but being a single parent weekends are hard for me and I guess it is policy that you work weekends. I am a single parent and have to support my child therefore will be at work for those 40 hours faithfully. Saturdays I clean my church and home. My daughter goes to Ohio to be with her grandmother for the summer. So some weekends I could do. Why is it that your company does not accommodate for the single parent? John Guagenti 4/21/10 Who is in the store during the hours from 9 to 5? Is it teenagers or contractors and retirees? What must consumers do to convince you to shut down the obnoxious music you play through your PA system? During business hours you have professional contractors as well as retired homeowners shopping for home improvement items. Who are you playing that obnoxious music for? There are no teenagers in the store so why do you irritate people with that screeching noise you play? It’s hard to concentrate with that noise in the background. We couldn’t get out of the store fast enough. You tout yourselves as home improvement specialist so why do you play teenage music like a hamburger business? Teenagers are not buying kitchen cabinets or a refrigerator. Lose the noise for a month and I think your bottom line will improve. jamie 4/29/10 The sales staff was great at getting me what I needed for a fair price. Could someone at Lowes please tell me why when delivery is running late that they don't have the simple politeness to call and let the customer know? Mistakes happen, things take longer etc but why waste the time of your customers when a simple 30 sec phone call could go a long way in completing a good customer experience. My delivery of appliances was 1.5 hours after the four hour window elapsed. I had to call 3 times to get an answer. Why is this acceptable? It really turned what was a good experience into a poor one. Donald B Fournier 4/25/10 I recently visted your store in Gilford New Hampshire.I haave been receiving a10% off my purchases but was informed without a photo ID from the VA I no longer am able to get it. First let me tell you on dicharge for the services they do not give you a photo I contacted the VA an was told the only veterans with photos are active members or members receiving medical asssistance. I do get the discount from Home Depot so I guess they think more of the men and women that have fought for there country then you.I am older army vet from vietam, member of the America legion and VFW My familey and I will no longer shop at your stores. Please respond with way this took place Donald Fournier Alton New Hampshire E-M Larson764@verizon.net ernie miller 4/25/10 i paid for a 5x8 trailer on 4-3-10 at lexington n.c. i haven't recived my trailer yet. why would lowes put something on sale and not have it in stock or ship asap if you don't have or can't get it JUST say so. if i didn't need it i wouldn't have paid for it maybe home DEPOT will come to town who knows Debbie 4/28/10 I have enjoyed shopping at Lowe's but my recent purchase has not been a pleasant experience. On 4/11/2010 I purchased a John Deere LA115 Riding Lawn Mower it could not be delivered until 4/25/2010. Later that day I tried starting the mower, it was totally dead. I called the store to inform them that the mower was not working, possibly a dead battery. The Lowe's employee said that someone would be out the following day, 4/26/2010 to put in a new battery. Well, no show.....called again the excuse was no one setup the delivery. So they promised they would have me a new battery on Tuesday 4/27/2010, after many frustrating calls to give them directions to my house, they finally showed up. After allowing them to borrow a different wrench from me, the new battery was in. Finally the lights were on but the tractor would not start. So the one employee said he would have another new tractor delivered right away to me. He called later that night, he was able to find one but would not be able to deliver the mower until 5/06/2010. Not sure if the tractor is a good purchase but I would definitely not buy it at Lowe's.....you would be better off purchasing a John Deere Tractor directly from a John Deere Dealership. Very disappointed in the service, Debbie McIntire Ohio Rod Senior 4/27/10 Dear Sirs I have purchased 300 bags of red mulch annually from Lowe's for 15 years. 4 weeks ago I had to travel to UK for a family emergency. Unfortunately I missed the 99c/bag sale and have been told by the local Fort Myers store manager that he can no longer honor it. It is now back to $2.09/bag Please would you arrange to do the right thing and extend the deal to me in the extenuating circumstances. Many Thanks Sincerely, Rod Senior Chet Davis 4/27/10 I had Lowes contract two projects at a rental property. The first was a sliding glass door. The store employee entered my name and telephone number in the system wrong. This created a lot of confusion and made effeciency non-existant. It took two months to correct this problem. The door they ordered was the wrong size and took an additional month to resolve. The second project they contracted was for a privacy fence. When the materials for the fence was delivered, the driver drove his forklift into the back yard knowing that the area had just received 4 inches of rain. He got the forklift stuck and rutted out my back yard. I took photos of the damaged yard (the fence still lacks all the hardware that was supposed to go on the gate) and filed a claim with the local store. The delivery supervisor keeps making promises of getting it fixed and continues to tell me he will call me back with a date and time to fix the yard. They never call back. I'm always having to chase them down. It has been 8 months since the damage was done and it has still not been repaired. I will take my business to Ace Hardware and hire my own contractors. Home Depot isn't any better. At least Ace Hardware knows what they are doing and they carry American made products and they do NOT use illegal migrants for cheap labor. John Beatty 5/2/10 I purchased two new doors for my home. The cost was over 1,000.00 for the doors and the installation price was $295.00. I had to special order one of the doors and we were to wait five weeks to have the door delivered to my home. When I asked about installing the first door which was in stock they said I would have to wait until both doors are in and ready to install. I asked if there was a reduced charge since the two doors are being installed at the same time. They said no. “That is the rule”. Even speaking with a manager could not change this RULE. WWhat are you running a retail store or a Gestapo? This did not make any sense to me, the install contractor was making twice the money for one trip to my home, and I could not get the first door installed at my convenience,I had to wait for the install contractor to receive both doors. Who is running Lowes the installer? You have got to be getting a kick back from the install contractor. Who is the customer here the install contractor or me. I run an HVAC and energy savings business. I would never charge a customer a full service charge twice for installing two or more units at the same time. I could not compete or keep my reputation as a service company treating customers in such an unfair method. I spend over $30.000 a year at lowes in cash and charge. Most all my support electronics, plumbing, gas fittings, and lumber for my business comes from Lowes. I am in there so much I know a number of the workers by name. I’ve had small incidents with the store before but I put up with them out of loyalty. I though I was a Lowe’s guy. It is clear you do not need my business. If you are making enough money suckering homeowners let alone your business customers that support you daily then I can’t support that. I'm off to Home Depot. A few cents more but more respect for the customer. John Beatty Angelina Purdy 4/27/10 Dear Lowes, I have no idea why I should write to you. No one will pay any attention. I am a teacher and have to meet deadlines and be on time. Many parents would be very upset if I did not. I really used a good deal of effort researching a new clothes washer. I studied water, and electrical use. Yeah, go green! I ordered the best for me. I was told by the associate that the item would come from the warehouse and to arrange for delivery when I paid for it. I PAID cash. I was told on April 22, by the associate, if there is a problem we will call. Delivery was arranged reluctantly, by Lowes, for after four on Tuesday. I finally called when the delivery failed to appear. The first young woman on the phone took my name and number and said her supervisor would get in touch with delivery and her supervisor would call me. That did not happen. When I called back, I was a little angry and the next woman was not pleasant. Finally I was placed in touch with Julia. She found out that my local store wasn't even in possession of the machine on Tuesday. I feel really angry. I do have other things to do and I will probably miss out on the state rebate of $100. It would have been nice to know on Monday that I needn't rush home on Tuesday. I have been very inconvenienced. I have had other little problems with Lowes and this may be the straw that breaks the camel's back. Doesn't anyone care about customer service? I guess my money doesn't speak to Lowes. Lori Bacon 5/3/10 Lowes Rte 104 Oswego, NY Are You Kidding Me right now this is the worst store and full of lazy people!!!!! I have had several issues with this store the managers are usually unavailable when there is a problem and then you have to hunt them down. My most recent issue was a shed in the clearance section in the back of the store!!!! I really didn't want the shed I was pointing out a price that I knew was wrong. But the episode that accured and the additude, of the employees changed my mind. Then the manager Troy was busy on the phone and couldn't be bothered to come to the area and they wanted me to walk up the service desk instead of him coming to the other end of the store to address the problem.. They sent about 4 -5 other people who still had to call troy and still couldn't get ahold of him because he was on the phone. Then they sent Denise something to do commercial something thinking she was really hot stuff what a b@$@##$, and I even have a pic that I am sending to the world wide web and the news and what ever and whomever I can to show what the price was mark as clear as day on the product in magic marker, Oh yeah I know what you are going to say, same the the commercial girl said maybe some customer put it there.!!!!! But thaat story failed because the young man that wrote it on there was standing right there and said that he wrote it on there!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! The B@#@$@$ Denise said that Lowes DOES NOT HAVE TO HONOR THE PRICES MARKED ON THE STUFF AND I ASKED AGAIN JUST TO MAKE SURE I HEARD HER RIGHT AND SHE SAID IT AGAIN, i SAID OKAY MAYBE CORPORATE WOULD LIKE TO HEAR ABOUT THIS AND ALSO THE NEWS AND HER REPLY WAS GO RIGHT AHEAD I'M SURE THEY WOULD SO HERE WE GO! i WOULD SEND YOU THE PIC BUT i WILL SEND TO TWITTER AND A FEW OTHER PLACES FIRST!!!!!!!!!!!!!!!!!!!!! i WILL TRAVEL ELSE WHERE TO DO MY BUSINESS AS WE OWN A BUSINESS AND JUST PERSONAL STUFF WE DON'T HUGE DOLLAR NUMBERS BUT EVERY PENNY COUNTS AND THERE ARE OTHER STORES IN THE AREA LOCL ONES THAT I WILL BE DOING BUSINESS WITH. sHOULD HAVE LEARNED THAT WHEN I GOT TOMATOES FROM YOUR STORE LAST YEAR AN THEY HAD BLIGHT ARUINED MY WHOLE CROP, POTATOES INCLUDED I KNOW YOU ARE A BIG CONGLOMERATE AND REALLY DON'T CARE I JUST THOUGHT I WOULLD LET YOU KNOW MAL 5/3/10 I live in Crestview, Florida. The city has only one Lowes, and there are a few "Mom and Poping" stores, and one Ace hardware. When first opened their doors several years ago, they were all about customer service. It did not matter if it was during the day or in the evening, you always had employees asking you for help. However, this has all changes within the past two years. During the daytime, you will often have someone asking if you need help, but not all the time. In the evening, forget it! I have gone in there on numerous ocassions, and the employees look like "zombies" walking arounds. Maybe, and I mean maybe you might have someone after looking lost for twenty minutes, stop and ask me if I need help. For example, tonight I went into Lowes after 5:00 P.M. because I work for a living and usually get off from work around 4:30 P.M.,and when I went to the department I needed, no one was to be found. I had a Lowes employye in a red vest walk right by me, and did not ask if i needed help. I walked around to see if anyone would at least acknowledge I existed as a customer - again nothing! There were plenty of employees around, but most were either together stocking, or talking to one another about something. I passed several people fronting items, and stocking - again nothing. One guy who worked there was walking slow, and occasionally fronting items, and he looked right over at me - nothing! I guess i can keep on about how many employees who were within 10 feet of me, and no acknowdgement that i was even there. You are probably thinking why doesn't she go up to someone and ask for help? Yes I do walk up to someone and ask, and spend maybe twenty minutes finding someone to help me, but it is Lowes policy to at least acknowledge a customer within so many feet, even if they are busy with a customer. I am so tired of going in there at night and the people they hire for the evening. It was not busy, and some of the employees were too lazy or scared to ask a customer if they needed help. I don't know. I guess I am venting because I am tired of always finding someone, and when someone is right next to you and ignoring the customer who pays their wages. This happened to me in 2006 when I was very pregnant. I came in for some water softner pellets, and my husband was deployed (military) overseas. I stood by the water pellets with my basket, and there was an employee not to far away scanning items for stock. He looked over at me, but did not offer assistance. He was not a vendor because he wore a red vest. Yes, i could have "waddled" over to him, but why should I? He saw me, but I guess he wanted to get his job done. A customer saw me, and assisted me. When I checked out, and decided to tell the night manager, and he said he would make sure this was corrected. I know from working in the retail business for many years that he was just pacifying me, so the next best thing - write to corporate. I will be sending a letter to corporate because I am not the only one who complains. Maybe Lowes needs some major competition in Crestview like Home Depot, so they will "Keep on their toes". I decided to shop at Ace Hardware during the weekend,and hen I get off from work. I like their service, and when you walk through the door, they always acknowledge your there. If they are with a customer, they will tell you they will be right with you. I like their service. "Mom and Pop" store will also give you better service, and even thought they don't have the "big box" discounts, you will, for the most part, receive better service. To add, two other customers were also angry about helping them, so I told them to go to Ace, and they did. Maybe the manager needs to work at night amd see what is going on. If someone would "Mystery shop" this store, it would flunk. Myron Larson 5/4/10 Hello Customer Care, I usually do not take the time to complain about service but I just experienced the straw that broke the camels back. I live within 6 blocks of Home Depot and a mile and a half from Lowe's. Lowe's Of Westminster, CO Store Number: 1989 5600 West 88th Avenue Westminster, CO 80031 Phone: (720) 540-9334 Fax: (720) 540-9335 Hours: M-Sa 6-9, Su 8-8 I started shopping at Lowe's right after you took over Eagle Hardware because Eagle had service, real service and Lowe's had followed the same business model. When you opened up a store at the listed location above I was happy because I had a closer location to shop. Yes, I have to admit that once in awhile I ran into Home Depot for small emergency issues because they were closer but on 99% of my purchases I went to Lowe's because of the great service. Lately over the past few years that service has begun to decline and especially in the delivery service. I used to get my deliveries for free after a certain dollar amount in purchase and that changed to charged deliveries but I didn't complain about that. Then my delivery charges became more expensive and I still did not complain about that. Then my deliveries on appliances and specialty items came damaged with appliances put together wrong and I didn't complain about it. I would patiently bring back pieces that were broken and get replacements. I would take appliances apart that were badly assembled and put them back together correctly. Most of the deliveries I have received were dropped on my driveway with heavy forklifts and destroyed my concrete driveway and I didn't complain about that. I had Lowe's install carpet and tile in my house and they jacked up the installation cost 100% markup over what they paid their contractor to install and I didn't complain. In the past I have enjoyed performing my own work on my properties because in my younger years I was a master carpenter and a master electrician. Over the years I have convinced many others to shop at Lowe's and especially the elderly folks that needed a little extra service but after my recent delivery experience I can't justify doing so any longer. I received a delivery from Eric from the location above. He had nothing else on his truck but my order and insisted on dropping everything off on my driveway. I told him I needed everything in my garage to protect the materials from the weather and he insisted on reading me your policies against doing so. I told him to take the delivery back and I would be in the store later today to get my money back because I was not prepared to carry 10 measly sheets of 1/2" plywood and 30 measly 2x4 studs on my own 10' into the garage. He begrudgingly broke down and helped me do so taking a whole 10 minutes while explaining to me during this time that your larger customers don't even get this privilege. If I wanted to be treated like that I can go to any lumber broker and get these products for two thirds the cost and pay the same for delivery in dozens of locations around Denver. As a typical home owner that spends on average $25,000/year in your stores I should be treated with some common respect if this is your market that you're targeting. (1) Your delivery policy of charging the customer delivery fees is overly exploitive because most of your targeted market is the common home owner and that home owner usually needs deliveries for larger and more expensive items. (2) You need to train your delivery people to be more courteous and careful with the delivered product or give the job to someone who can do these things. (3) You need to train your appliance people in proper assembly of the products you sell. (4) You need to start treating your subcontractors more fairly. (5) You need to do something about your turn over rate because I've had to re-familiarize myself with your staff 8 times over the past 4 years. You have lost your differentiation with Home Depot and price is not the issue with so many suppliers available who service contractors. Your differentiation used to be service which is the primary reason I own so much of your stock! Tim Stankiewicz 5/4/10 My wife and I have received very poor service at the west colonial store in Orlando, Fl. in the paint department and asked to see the manager. After the manager (or as we know now the assistant mgr) wouldnt come out, my wife had to talk to him on the phone, and went on to explain the rude and disrespectful behavior of the associate. Once the issue was stated and my wife informed him that being this is a regular occurance , we would never shop at Lowes again and that he lost a lot of revenue, The sounds from the office of things being hit, kicked, and god knows what else, and then the door slams open he storms out all red faced,and he gets in my wifes face and states "WHAT IS THE PROBLEM" To make a long story short, customer service at the corporate level passed it to the district Manager, whom just called me and basically said We are sorry for your difficulty.....and we will look into it..... The embarassment, the Intimidation, the safety factor as to what this individual will do next... ALL UNACCEPTABLE BEHAVIOR!!! Be advised Lowe's corporate... this will mot go away and needs to be addressed. I plan on writing review after review after review, letters to the editor, and anyone else that can make noise. THIS IS AMERICA AND I REFUSE TO GO AWAY QUIETLY. SOMETHING MUST BE DONE NOW!!! *by the way .. anyone have the e-mail address for Mr. Robert A. Niblock ? (CEO for Lowes's) I guess i will write a letter..... Pool Owner 5/5/10 I guess it all comes down to the bottom line and profit margin BUT! Last year I was buying AquaEZ pool flocculant for a cloudy pool and the product worked GREAT! This year, there is a cheap imposter that does NOT work! I poured 2 bottles of the new stuff, Swimmer's Choice and let me tell you friends, don't waste your money on the new blue water! I called AquaEZ and they advised me that Lowes dropped their product. So much for spending my dollars at Lowes in the future on pool care products. C'mon Lowes, WAKE UP! When you get a good product, customers expect you to stay with it, well, return customers that is. Now, does anyone at Lowes even read these pages?? Russel Panckeri 5/5/10 On Sunday May 2nd I attempted to purchase a toilet seat advertised in the weekly roto at the Bricktown, NJ location. To my dismay, there was no inventory on this item. On Monday May 3rd, the last day of the sale I entered the Morganville, NJ loacation to obtain this same item. There was no inventory at this location either. I asked an associate if Lowe's gives out rain checks or how could I handle obtaining the sale price on this item when it came in. The associate informed me that I should go to the customer service desk and prepay for the item. At the customer service desk, the young woman seemed unaware how to assist me. She accessed her computer and informed me there was none available in the whole district except possibly in Howell, NJ. She offered to call the store, however, after making two separate attempts to purchase the item I told her to forget it. I cannot believe that a retailer would advertise merchandise that it does not have in stock. I was sucked into the store by this deceptie advertising and actually purchased two other items, however, in the future I shall be looking into Home Depot for my needs. Robert Kettler 5/5/10 1000 Apollo Beach Blvd #204 Apollo Beach, FL 33572 (813) 641-7375 Complaint: May 5, 2010 Appx 6:30 pm night mgr. John at store #1911 Riverview, FL. I purchased 500 Sq ft of laminate flooring and padding. The flooring was 7mm but it was junk. It would not interlock and the boards seemed uneven. At 70 years old I had already loaded it up on my second trip to Lowes, unloaded and carried it upstairs to the second floor, moved furniture and took up carpet. My home is a mess to say the least. Four hours later I got my daughter to come over and together we could not connect it. I pack it back up. Hauled it downstairs and took it back. I lost a whole day and the place is still a mess. I went to return and the clerk called the mgr. After a very long time he appeared and said "go load up what you need and bring it back and he would give me a deal". He was called but would not come back. Thirty minutes later he was paged over the PA into flooring dept and was a no show for 20 more minutes. I went back to the front and he was called and he walked right by me and didn't acknowlege me. Much later the clerk started writing it up and said she would give me 10% off. I said I thought he was going to give me a deal and she said, "I knocked 10% off. I told her I get that off for being military. So I asked for my money back and tomorrow morning I will go somewhere else and get it. Lowes is my second place to shop anyway but let me tell you this really ticked me off. I feel what I have went through was worth something and the fact I now have lost at least one more day and have to shop again. I asked the clerk for the District Supervisor and she refused to give the number to me. This is not how a business should be run. I have 11 rental homes nad a business license and do all of my MI shopping between the two leading stores. I have two places here in FL and expect better customer service. I want the phone num Martha Maggiore 5/6/10 I don't usually follow up on my good intentions; however I needed to this time. Cassie V. in Store 440 in Ocala Florida, is to be commended. Her service was exceptional. She was friendly, helpful and had a great attitude. When checking out I saw Cassie helping an older woman push her cart. What a pleasure it is to see a young person with such commendable traits. We, my husband and I were truly impressed with her Please let Cassie's manager know what a gem she is. We attempted to speak to the manager about her, but was told to contact corporate. Susan Edwards 5/6/10 I ordered a washer on May 4th. Employees were barely friendly. Today is Thursday May 6th. The washer is to be delivered today, it is 9:00 AM and NO ONE has let me know what time they will deliver the washer. I called 45 minutes ago and was told we will call you back with delivery time. I am still waiting.... Phyllis B. Hostetter 5/6/10 I purchased a washer and dryer from the Lowe's in Lexington, VA. It was delivered today by Larry Brie and James Smith. I was very impressed with the excellent service provided by these two employees. They went above and beyond what was required to ensure that my appliances were in the correct place. Thanks again! Terry and Shelly Pierce - Johnstown, Ohio 5/7/10 My husband is a Vietnam veteran having served from 1966 - 1968. He has an honorable discharge and is a disabled vet. We just found out about the 10% discount that Lowes is giving to ALL veterans everyday and I called a store in Heath, Ohio to find out about the program. I was told that the only accepted form of ID is a Military ID Photo ID Card issued by the Veterans Adm. I asked why his DD-214 (discharge papers) or any other form of id showing that he was indeed a veteran and his drivers license showing his picture would not be sufficient. The "customer service" person said that the Military Photo ID is the only ID that they would accept. I then called Home Depot asking them the same questions. Home Depot informed me that they will accept any form showing that my husband had been a veteran and his drivers license. Can you imagine that!! Home Depot will be getting our business from now on. We are with Mr. Guenther in saying SHAME ON YOU LOWES - you are not honoring ALL the veterans like you should. Active, retired and veterans who have military photo id's are the only ones who can get the discount. What about all the other veterans?? Seems to me that as long as you can show you were a veteran no matter what kind of id you can show should be enough for the discount. Lowes has lost our business - Home Depot here we come!!!! Wendy 5/8/10 I am trying to report credit card fraud Alyssa Glace 5/12/10 Hello, my name is Alyssa Glace. My husband and I currently got married on April 24th and as a wedding gift my parents purchased a brand new washer and dryer from Lowes in Butler at the Moraine Point Plaza on a Tuesday. Now they offer next day delivery but we told them to just deliver it on Thursday. That gave them two days. So my husband waited for them at the new trailer and they called and said that they would be there at 12:30pm. He had to be at work at 3 and he waited till 2. No one showed or called to tell him that he would be late to deliver the products. Now when my husband talked with the manager a couple days before he said that we were the first delivery of the day but our money was not good enough that they had to go deliver to slippery rock university first. They showed up at 6:30 pm. The got the products delivered and installed. Now we have owned them for maybe three weeks and our clothes have not been drying. It would take a single load almost three hours to dry. So we figured the dryer vent needed to be replaced. My husband went to pull the dryer our and it sparked and caught the front of the washer on fire. So our uncle came over, (who is a certified electrician and has been doing it for 30 years) and looked at the dryer and it was wired up wrong. He said that we were lucky that our trailer didn’t catch on fire. He is not happy and neither are my husband and I. We have an extra five year warranty on the washer and dryer. We called lowes and told them what had happened and my husband said that we could have died and do you know what their response was? They said “well you didn’t so we can’t help you.” This is wrong. They are having people install these products and they are not installing them right. I am not happy and I have already spoken with my attorney and I will see that something gets done about this. Sharon Repp 5/13/10 I visited your store in Vestal, NY in late April with a sample of tile, cabinet door and laminate . I asked a sales associate in floor coverings for help with grout and "the stuff" to lay the tile. I was told it was thin set and to purchase 8 bags for the sq. footage I needed. He also sold me a grout that had a part A & B for it. It was over $200 . I thought it was a lot but needed that color. Later when the tile was installed, it was the wrong thin set and all of tiles began to pop off in less than 24 hrs. I took the products back to Lowes and was given a refund b/c the sales person "Craig" sold me the wrong product. My tile was porcelain and apparently we needed a different thin set than what was sold to us ( Laticrete). SO, the next day my g.c. had to remove the tile, sand off the excess thin set that didn't chip off from the durarock. All of this took 13 hours and two men. The cost was over $800.00. To make a long story short, the store is only offering me $400.00 for which I had to pay over $800.00 in excess labor because of their employee selling me the wrong type of thins set for porcelain tile. Hmmm.... why should I have to eat this cost. I thought the customer was always right and it is obvious that the associate, who was new I later found out, was in error. I have spoken with the flooring manager and one of the store managers and was hoping for more resolution to this matter. Annette 5/13/10 Just a rah, rah to the excellent service I received today at the Lowes on Bellflower Blvd in Long Beach California. I was looking for a ceiling fan for a bedroom. I asked for assistance and Dan, the customer service manager came to assist me and my daughter. He bent over backwards to assist me, even calling the Corp office to see if he could locate a fan that was not in stock. I decided on a choice of two other fans so he took the time to make sure it was what I wanted and even went as far as to walk with me to the light globe section of the store to pick up bulbs. Also another employee named Butch the electrical manager joined in. It was way beyond the call of duty and Dan should be given a pat on the back or a comendation from the Corporate office of this valued employee. Marilyn 5/13/10 I work at store 0082. I was run over by a forklift 2 years ago, I worked for 6 months, took medical leave for 6 months. Prior to the accident, I worked Outside Lawn and Garden. When I went back to work, had to take a phone operators job, and now out of the blue they are making me a cashier again, I have health issues and they don't care, it is a horrible place to work. They never done anything to the guy that ran over me, he had to be on drugs to do something like that. Dee Elrod 5/16/10 I was in the Louisville, CO Lowes yesterday to buy a over the stove microwave. I knew what I wanted but could not find anyone to sell it to me. The one appliance salesperson was with another customer and said they had been in twice, so had I. He didn't offer to find someone to help me or say he would be with me as soon as he could, nothing. When I went through the checkout with other items the woman behind the cash register asked me if I found everything I was looking for. When I told her I wanted to purchase a microwave but couldn't find anyone to sell it to me, her only comment was sorry. Not let me get someone to help you right now. I can't believe that the customer service is so poor at Lowes that they lost a sale and a longtime customer. I seriously doubt that I will go back. robyn 5/17/10 Boy don't look like things are going to well for Lowe's... Lowe's in Vernal, Utah: My first experience we had ordered a carpet that took forever to get installed (waiting on outside help referred by Lowe's) plus we had paid extra for them to move the heavy furniture and put in back after installation.Didn't happen! They installed the carpet with a couple a wrinkle in the carpet and also snags in the carpet going up the stairs. They proceeded to tell us it was against their policy to move furniture!!! "UMMM we paid extra for you to move the carpet!!!". Well, finally got that done. Now we return to Lowe's to purchase materials for a deck. Mr. Dave Garcia was asked to help us, he proceeded to tell us which isles we could look for the different items, wasn't too excited about helping us. We then decided what we wanted, go home to get the truck, return to the store with a list of what we needed to purchase (that we found within ourselves), he took the list and said to return at 1:00 p.m. and he would have everything ready. We wanted to pay for the items in which he said no that was ok "Just to pay for them when we returned to pick them up". We return at 1:00 nothing ready and Mr. Garcia was out to lunch and he would return our phone call. No call! We then decide to call him back after not hearing from him at 7 p.m. The person that answered the phone got the night manager and guess what, not much help from him either!!! He said Mr. Garcia had gone home for the evening. He called back a minute later and said nothing had been put together for pick-up and many of the items we had on the list had been purchased by another customer earlier in the day, that we "should have paid" for our stuff in order to be saved??? We explained everything to him and he informed us there was nothing we could do, we would have to order the items in which it could take months to get??? He asked us to call back tomorrow and speak with Mr. Garcia or he would be in at noon and we could speak with him then.... Wow, excellent customer service. I will never return to Lowe's and I made my purchase at 81 Lumber. From the sounds of things you should probably start looking for some new, responsible, and somewhat customer oriented employees... Marlin S 5/18/10 You would think that in this economic climate customer service should #1. Lowes needs to understand that customer satisfaction keeps them coming back. I heard in a study of human behavior people tell at least 10 other of their experiences good or bad. Lowes sold me a lawn mower that only work for a season. I took it back to the store and they offered to repair it. It took over three months to fix, maybe even longer because when I just so happen to go in to make a return I inquired about it. They are supposed to call the customer when repairs are completed! They would not have called me cause they don't care. I feel like a number not a valued customer. I Spoke with the store manager Orlando and requested another mower which he suggested I go through the manufacture. I called them and they will not exchange. In the area I live there are no repair shops within 150 mile radius. lowes store 2502 will not help me nor the mower company Troy Bilt. I plan to make it a priority to tell as many people as possible my experience at Lowes. I will no longer shop or look to them for improvement purchases. judith nelson 5/21/10 I live in North Port, FL..On 5/19/10 I got an estimate from home depot and lowes for fencing...Lowes was alot lower so I purchased it there. First delivery was delayed a week which was excusable. Then when the guy i hired to install it came to work, we discovered we didn't have alot of the items we needed...This is not alright as I asked if they could take my measurements and give me everything I needed to install it and was told yes he could do that for me. ....We did at least 4 trips back to the store for more items.Also they sent the wrong size posts which had to be exchanged, which required another trip to the store to exchange them..I was very upset as I was required to put more money up front as they were not picking up the wrong ones until the next week...when I found we needed to exchange them also, I decided to return them in person so I could speak to the manager about the poor customer service...The exchange receipt lists the manager as Rob Vecker, but the person I talked to was a woman who said she was manager, but didn't give her name.....Everything I told her that happened, her answer was that it was my fault...I should have known what I needed and what was delivered was not right..She told me that over and over again...I was so frustrated I cussed at one point and she threatened to call police on me......I usually don't cuss but was so upset it just came out...I am a 63 yr. old women with serious health problems who lives alone..I feel I should have been able to get all I needed the when I purchased it ..I think they have a program that they can put in the type of fence and measurements and get a list of all needed to do the job down to the screws...Home depot does as I watched him do it when he gave me the estimate..If your stores don't you should.....After all the material we had to go back for the fence I purchase which was on sale at the time cost me almost the same as the other store......I can tell you i don't ever want to do business there again and the guy that did the fence for me is a local contracter and he said he would do no more business there either.... Mrs. Lambert 5/22/10 To whom it may concern, I am writting in ref to our experience at the Marianna, Fl,, Lowes, we went there to buy a lawn mower , a zero turn mower, we ended up purchaseing a Troy Built one, we got an account through Lowes so we could get it that day, that was a nightmare, then we decided to go ahead an buy a trailer to haul it on, great right, Not, when we got ready, come to find out all the trailers of the size we needed had been sold even the one that was still on the lot sitting outside to be sold. Well it didnt stop there, we then get told they will have to order us a trailer ok, it will be in by Monday, well it took two weeks, we were able to get the mower delivered, yee haw. Ok we finally get our mower and now have a trailer, well the mower on the third time used, starts smelling a little funny, husband looks and it is a pully that is messed up. So we call the number given, we are told it may not be covered under the warranty , we had even purchased extra warranty, because everything sounded so good when we were talking to the sales guy. Now Western Auto has the mower for repair because that is were we were told to take it per Lowes, that is who does there repair work for them, it has now been a week, so my husband calls to see what the problem is why taking so long , now Troy built is asking for the part to be (the messed up part) returned to them so they can decide if it will be covered under a warranty, WE WILL NOT EVER BUY ANOTHER THINGS FROM LOWES, PERIOD, NOR TROY BUILT, WE ARE SO LET DOWN BY THE SERVICE THAT WE HAVE RECIEVED , WE HAVE NOT EVER HAD SUCH A BAD EXPERIENCE AS THIS ONE, WE WILL NOT RECOMMEND ANY ONE TO BUY AND I WILL TELL EVERYONE I KNOW ABOUT THE BAD EXPERIENCE AND IF THEY STILL DECIDE TO GO THERE WATCH OUT FOR WHAT IS TOLD THEM AND SOLD THEM, I was so prepared to buy garden stuff for this year and porch items and we were going to do some remodling, I had already picked out some things for a bathroom remodel, I'd rather shop at Home Depot. We will never shop again with Lowes, it all started at the store. Do you people know what to do or check, remove something or put a sign on it that it has been sold, something! Lowes could never take back such a bad experience!!!!!!!!!! It is a shame that you have one of your stores doing such bad business with the public, we work hard for our money, and at one time even enjoyed going to Lowes, however we experienced a nightmare, instead of being able to think about what we could get to fix up our home from Lowes. Shame on yo christine reynolds 5/24/10 my husband and i recently went to the store in huber heights ohio to purchase unfinished cabinets for our kitchen. first let me say that i had to go behind the wall where the cabinets were to get someones attention to give us some help getting products off the top steel. second, after loading up three of your carts not shopping but the big roll around types, we were offered no help in getting any of it up to the front of the store,no help in loading our purchases in the truck we rented and just overall incompetent staff. I work at a leading retailer as a member of upper management and understand the importance of quality customer service or at least a little help but none was given us. we spent a total of 1200.00 dollars at your store but i can tell you that from now on i will take my business elsewhere like menards or at least to a different location. i will not recommend anyone to go there. customer service needs to be checked at this store and good customer service needs to be drilled into your staffs head. I'm not asking for anyone to wait om me hand and foot, just pushing one of the carts would have been helpful though. this store has lost a customer and i am just very dissappointed. Angry 5/26/10 I always go to Lowes. I went today to get 1 quart of paint to cover a 2" X 3" area that had a nail hole. I went with a good size chip of paint & the old guy, probably a painter on the side, told me it was to dirty & I should repaint the entire 2400 sq ft. of house??? I had to tell him that was the most rediculous recommendation I've heard. They need to do drugs screenings at these places because this old fart was high on something. I absolutely hate wasting my time & that's exsactly what happened today & a few previous visits. Sure do wish there were "hardware" stores near by where people knew what they were talking about. I HATE WAREHOUSE STORES!!!!!!!!!!!!!!!!!!!!!!!!!! Lynne 5/27/10 My rating reflects Lowe's advertising for Memorial Day which declares that Memorial Day is all about projects and fun. Not! Memorial Day is all about honoring those in the military who went through hell in war and died to protect our freedoms. Remember them first, then have your fun. GRACE 5/27/10 Waited for more 1 month for my window shutter to be installed. They installed May 8th and did not finish the job because hinges are missing. Keep calling Lowe's Williamsburg asking when they will finish the job, I always call after work, and everytime I call they will say that AJ's are closed and will have somebody call me. Never heard from AJ's. Finally after talking to a lady named Marsha early this weekend she called back and said that the hinges will come on June 1 to the installer. She's the forth person I spoke to. I told them that I'm not going to wait another month for them to finish the job. She told me that that is not even a month. OK from the day they install which is May 8th they should order the hinges, and if it is coming on June 1 to the installer I still need to wait for them to install. It is not acceptable. It is not our fault that they are missing hinges and I don't think those hinges are coming from other country for me to wait for more than 23 days from the day they installed and supposedly order the missing hinges. I just spoke to the Manager and he can't give me any answer because he's manager for administration and will have the installation manager to give me a call, how convenient. Manager don't want to here my complaint because he can't do nothing but to have another from installation call me back. We are have some company coming over and my window in the living room is half way finish. WHAT A SERVICE. Robert Goyden 5/28/10 I purchased a Task Force 2000 last summer. First the variable spray nozzle broke. After several hours of trying to contact TF I finally got someone who then sent me the wrong replacement part. Then the wind up handle for the hose broke and, today the electric motor wont start. I again tried to both call and "chat" with absolutely no luck. This piece of merchandise is "crap" and you shouldn't be selling it. You should also try to help your customer, me, in getting some satisfaction from the manufacturer. Robert Goyden 5/28/10 I purchased a Task Force 2000 last summer. First the variable spray nozzle broke. After several hours of trying to contact TF I finally got someone who then sent me the wrong replacement part. Then the wind up handle for the hose broke and, today the electric motor wont start. I again tried to both call and "chat" with absolutely no luck. This piece of merchandise is "crap" and you shouldn't be selling it. You should also try to help your customer, me, in getting some satisfaction from the manufacturer. Joellen Navarre 5/28/10 I am an employee of your store 2645 in Gonzales, Louisiana I have had to deal with an employee harassing me on the job to the point that I was in tears. I have gone thru the chain of command and nothing has changed. I also tried to talk to the store manager who told me that he is to busy to talk to me that he has a store to get ready for the weekend. I thought that we were important to the store as well. I need help I love working for Lowes and would like to continue working there. Please Help. shawn 5/29/10 i work at lowes as an assembler. i am seasonal and considered part time even though i work more than 40 hours a week. today i was pulled from my duties and made to go stand outside and run a mower clinic in the parking lot. its 80 degrees outside and when i requested an umbrella and water the store manager told me to stop being a sissy. i was out there for 6 hours alone and never got to take my two 15 minutes breaks, or my hour lunch. customers were giving me water because they felt bad for me and decided that they would rather shop at home depot if this was how they treated their employees. this is not the first time that i have had to do this. there are many more stories like this that happen to me on a weekly basis. i will be quitting this job as soon as i can. i DO NOT recommend LOWES to any one. Sonny Symes 5/29/10 I bought alot of Items from your store in 2007. 2 Refrigators, 2 stoves, 2 dishwashers, 2 washers, 2 dryers, 1 6' ft. fence, lumber for my deck to be replaced, and many other home items to outfit my home, yard, and garden. A month ago, my mother called you about getting another receipt because your sales person said that she would keep a file with our receipts in it at the store, knowing my mother and I had been involved in accidents a year or so before that and our memories both had problems. In this, my mother called the store and talked to the sales Manager because we were having a problem with the refrigerators, even though we had extended warranties from your company we have had more problems getting them fixed then I want to admit, (one still isn't fixed to this day). They did give a courtesy visit and fix one refrigator. Then the fun began, my mother called to see if the receipts were still being held in this file at the store, the manager proceeds to tell my mother they had been sent to corporate six months after we bought them. My mom called corporate immediatly and they asked for the exact date the items had been boughten. My mom said it had to be within August 20, 2007 (when we moved in the house) and September 18, 2007. She was told they could not look this file up without an exact date, so my mother gave them three days she thought it might be. They wrote her in an email that those weren't the dates. So she called again, and told them all the information off of the invoice that she had from ordering them, also gave them three more dates that she thought might help that were in between the dates I wrote earlier. They sent her a letter this time, saying that they regreted that they still could not find a file under my name, or the information my mother had given them off of the invoice. Sonny Symes 5/29/10 I am sorry I hit the submit button before I was finished. I would like you to find my file that has all my receipts in it and mail it to me or at least a copy. I would like to get my appliances I purchased from you repaired before the warranty runs out. Or is this why you frustrate people so badly, so you dont have to spend the money to fix whatever product you have us put a warranty on. I know that maybe I should have not trusted your employee to do the right thing and let me know that she would be sending my file to your office, but I did and now I would like to get my appliances fixed. Your company may think that oh, 45,000 dollars being spent there on your products isn't important, but you have just lost a good customer. Because your filing system is the worst system I have ever heard of. You can't look up a person's name and find thier file or the invoice number? That makes no sense to me. You have to have a specific date to find anything. This is puzzling to me that such a large company could be so simple minded. My name is: Sonny Symes I live at: 11706 East 60th Street Kansas City, Missouri 64133 My phone # 1-816-255-3991 Please contact me if you have any questions This was purchased at your Lowes in Independence, MO # 1-816-795-7443 on Valley Park Sonny Symes 5/29/10 Also, a remark was made that my mother over heard by your sales person when she came out to see why the gates we bought, had not been installed correctly. Her name is Susan Given, she also worked at the Independence store, She told the other sales person that came with her that our home, she bet would not look like it did in six months, like we were going to trash it or something. I would try to train my employee's to be polite, or at least if they were going to say something negatory, to hold thier tongue. I have had nothing but problems out of your company here and would never recommend it to anyone. Thank you: Sonny Symes Sharon Fox 5/30/10 I purchased a refrigerator from Lowe's in Waynesville, NC on Liner Cove Road. I bought it on Saturday and was told they could deliver on Sunday. I said that was fine but it had to be after church. I got a call from the driver at 10am wanting to know where I was. I told him I was at church. I told my salesman, Chuck, to put it on instructions and I saw him type it into the computer myself. So, I called my Lowe's store. They said it was a computer mistake. Then, twenty minutes later, I was called (while at church again) to be told they were coming back and would be at my house at 11am. Finally, I stepped out of church again and called the manager on duty. No name, but I can find out who was on duty answering phones at that exact time of day. I was told that they can't just work around my schedule whenever I want something delivered. I said I was at church and told everyone up front I couldn't get a delivery until after church. The female manager said their drivers didn't get to go to church either. So, is that my fault? I say let them go to church and deliver afterward. I never asked for a deliver during church hours. Honestly, I don't think they should deliver or even be open until after 1pm so their employees can attend services. IF I had to work, they would've respected where I was at and not called and HARASSED ME over and over like they did while I was at church. I never once heard an apology. I finally told them to just set it on the porch. Instead of acting like I did something wrong, what happened to apologizing and taking responsibility on the part of the business? I did nothing wrong. I was treated like dirt by the female manager and I hope she is severely reprimanded. I also deserve a major apology from the Lowe's Corporation. Rest assured, if I ever get this refrigerator, it'll be the last time I shop there. I won't even buy a light bulb or bucket of paint from such a disrespectful, mean place as that female manager, her driver who was rude on the phone, and the supposed computer that didn't print the information. Pitiful. Martin 5/31/10 I really like Lowe's, but I am very disappointed with they products because they are cheaply made and they want to sell at the same price as if it was made in the USA. The fact is that that the product is not worth the money. The problem is that the stores do not carry more than 3% of American made products. I am also very disappointed that about 90% of their products are made in China. What's up with that? America cannot survive the economic slowdown if no products are made here and Lowe's is in a position to insist in American made products, but they only care about making a buck. I will buy your products only if they are made here. Barry Kincer 6/2/10 I purchased a refrigerator with a high quality Stainless Steel front. What was delivered was a lesser quality of Stainless Steel than the floor model. BE CAREFUL Lisa 6/3/10 Compared prices of carpeting . found one we liked at Lowes--GREAT PRICE!...so we thought. We were carpeting a small bedroom 8 x 15 feet. Was shocked at the total price of 531.80... Little did we know til we came home that we had 4 x 15 piece left over. Why?..because the rolls only come 12 ft. No one told us we had to buy 147.60 of extra carpeting. what a shame. We are looking to re carpet the whole house in the fall. Guess where we will NOT be buying our carpeting! laura grimsley 6/3/10 I bought a refrigerator on May 30th at the myrtle beach store(seaboard street)I asked for it to be delivered and they said NO! I live 53.1 miles from that store so I asked them to check the two stores in my hometown and the one in conway(between my hometown and the beach) neither of the stores had it or could get it. They held it for us for pick up. I called customer service about them delivering. they called me back twice saying senior management would call me. In the meantime my husband called the store again to see if we bought the range and microwave to make it worth while to deliver would they. They said YES. We make another trip there to show them the range and microwave just to be told when we got there they did not say they would deliver it. KEEP IN MIND THAT THERE POLICY IS THEY DELIVER WITHIN 75MILES FROM THE STORE, WE LIVE 63.1MILES. by this time I am furious so we ask for our money back. I would never ever recommend the lowes store at myrtle beach sc. If their sign says 75 miles then 63.1 miles fits in that area last time I checked. The managers on duty that night and that day really acted like they could care less and evidently,over all lowes could care less if youre going to spend 2500 dollars with them. this day and time Im sure someone will appreciate our business. Gina 6/4/10 RANCHO CUCAMONGA, CA 91730 The sales associates are very misinformed. Many associates at the store said if you open a Lowes Credit Card it would be 10% off purchase and 12 months no finanace charge. Went to buy Vinyl Fencing, spent about 2 hours in the store. When all said in done. There is no 10% off purchase and only 6 months no finance charge. The customer service and Manager (Juan) were very rude, did not even greet us.(IT TOOK 25 MINUTES TO FIND JUAN THE MANAGER, HE WOULD NOT EVEN ANSWER HIS PAGE (6 TIMES)) Just said there was nothing he can do. The percetage rate for their card is 23%, my credit card is 13%, why would I even want their card without some kind of incentive. Needless to say, 2 hours lost and we cancelled the card right away. They lost a $3000.00 sale, that would have been purchased with them on my own credit card. VERY POOR JUDGEMENT ON LOWES PART. We will not return to Lowes. Jo Mack 6/4/10 With unemployment at its worse. You should be happy you do have a job and you should suck it up or quit. Quit being a spoiled American cry baby and do your job and stop crying. Be glad you are getting a pay check. So I dont have to pay you unemployment. I am an employee at Lowes 1881, in Williamsville NY. We are now in the one hundred days of hell as we call them, and it was just annouced that we are starting to work 3 to midnight. As a sales specialist I find this rediculous and obsurd!! I didnt sign up for third shift, I have a family and all my managers have to say to us is suck it up or hit the road. Not only do I lose many hours of sales time every week because I have to stay an extra two hours after closing, I am also missing my family. I was wondering if there is anything you can do help our store resolve this isue because alot of people are upset and the moral is low. Lets build a better store! Larry L. Wilkes 6/5/10 This is American and if you are an American Citizen we speak English! I will no longer shop at Lowe's since every sign is in both English and Spanish. I have no gripe with any race or nationality but this is America... Pat Ducksworth 6/6/10 I just left the Laurel, MD store and have never been so disrespect by a store employee. I was purchasing an iron and a trash can, but when the cashier (Kristi) rung up the trash can it was higher than what was advertised. She asked the manager to do a price check, and he looked at her like she had two heads. At that time I asked her to refund my money for the trash can. I have never experience this in my life. So I will gladly take my business elsewhere. The manager name was Dave or Danny Larry Wilkes 6/7/10 I will no longer buy from Lowe's! Why? I am sick of seeing every sign in the store in both English and Spanish. THIS IS AMERICA! WE SPEAK ENGLISH! One of the requirements of American Citizenship is you must speak English! Mike Bixby 6/7/10 Commercial Drive store, Springhill, FL needs a visit by your operations mgr., in disguise, and try to "BUY" a door. Friday June 3, no one in Area. saturday June 4, no one in dept. I went and got an associate from Appliances. He paged two associates, neither5 answered call. He finally called supervisor to come to Dept. He came and looked on the computer of who was supposed to be there.. Ann associate finally showed up and said he didn't have size we wanted. I told him I found in the internet of Lowes..Finally looked it up and it is availabe on special order. Today subcontractor came measured etc.. I called Lowes to tell them to place order. Associate stated that the main man would be in at 1:00..Called at 1:00, he is off today. Told the associate I wanted to order, he didn't know what to do. I suggested he call sub for size of door. He said "possibly" he could and would call me back.. He didn't say what month.. I wanted my $35.00 back for subcontractor, customer service associate very indignant and said no way.. For a sale of $700. + I would take care of the customer.. As a retired Regional Mgr in retail, I would be furious if this was one of my stores..I have bought over $4K this year.. Home Depot might be happy with my business. Mark 6/7/10 I purchased over 900.00 dollars worth of Laminate Flooring from Lowes. (1200 North F.M 1604 west San Antonio Texas 78248.) The price was good and selection was good. What totally destroyed the day was when their employee Jim started to load the material in to my vehicle. He was so carless and rude. He scratched my vehicle while loading, threw my product carelessly denting and breaking some of the floor boards. When I told him to take it easy, he just rolled his eyes. When stopped him to say I did not appreciate him scratching my vehicle, instead of saying I am sorry he just kept throwing the laminate in to the back of my vehicle like he did not care. When I told him I was going to speak with his manager, his reply was oh by all means go ahead. Jim was the worst employee I have ever seen, I would never shop at that Lowes again!!! Don let him load anything for you he is worthless. brenda cook (delores melton) 6/8/10 i purchase a whirlpool refrigerator back in or about april of 2009.I had several complaints to a&e factory service and they never got it right.So i went back to the store i bought it from, talked to Betty Greer,store manger ofloews 2356 she said there was nothing she could do. All the complaints had to do with the freezer and now it is f freezing in places that it shouldn't.please contact me at 803 446 7601 or 803 708 1313 i would like to talk about this farther. IrindricLeverette 6/8/10 I work for Store 728 in Anderson,South Carolina-Loader 1,and im going to HR tomorrow because the OPS Manager wrote me up on final notice for pushing to many catrs into the cart area,I dont think there is no limit to pushing carts in,ive been there 2years and ive never read nething in the hand book nore the employee manual about how many carts to push in. The Store Manager Is Brian Ficsher. P.S.Im a Good Worker and loading,pulling orders is my job,i could see if i broke a customers orders or damaged it in anyway or hit a customers car with a cart.Now thats a liable reason to terminate me that has not happend because im a great worker. Tim Kotsay 6/9/10 I am dissatisfied with Lowes Customer Service inability to resolve a software issue where I am not able to read my Lowes online statement. I have called the Corporate office and was to receive a call back-it never happened. I have written and called the customer care department-no help. I get answers like not available but no information about what is being done to provide this ability to Apple Mac users. The most recent message I received asked me to call Customer Service. I did, and I feel I was not heard, not appreciated, and brushed off. I am able to read online statements from your competitor using the same Adobe Reader that does not work on the Lowes site. Similarly, I use Adobe Reader to read online bank and other credit card statements. I have spent quite a lot of time on this, and feel frustrated by the lack of ownership and follow up at Lowes. Let me know if you want to keep me as a customer. Sincerely, Timothy Kotsay mtkotsay@comcast.net 303.378.9213 ed 6/9/10 your (1 Star) is way to much for the Bella Vista AR.store. your managers people skills suck Rebecca Kubala 6/10/10 I recently purchased a Perfect Flame Grill at Lowes that now does not function. I cannot get replacment parts and the store Manager treated me extemely poorly when I requested help with the product. He said that he could not guarantee me anything and that he could not make the decision to replace the grill. Excuse me, but this is poor customer service and I believe I am just being stonewalled by him. I paid $400 dollars for the grill and I want Lowes to stand behind it's product. I find it interesting that Lowes no longer sells this grill...wonder why? I found a website speaking to the quality of Perfect Flame grills and it was all negative. I believe I could spend double the money attempting to keep the grill going, and will continue to have problems. If this is the practice of Lowes to sell substandard products knowingly and then refuse to stand behind them, I will no longer purchase anything, not even a plant, from Lowes. I will take my business to places that offer first quality custmoner service and second, are willing to stand behind there products. Shawn O'sallivan 6/10/10 After having a very bad experience with Home Depot a few years ago i started shopping at Lowes. At age 67 in framingham mass in Lowes 2 weeks ago i needed help with a outside storage shelter and i came upond one of your customer service employee. He asked me if i needed help and i said i wanted an outside storage shelter but it was to heavy for me to carry. He reply to me ill get someone from this department to help you and left for about 20 minutes and never came back. I was getting very angry and i was about to leave the store when a short young hispanic employee came up to me and asked me if i needed some help. I reply to him 20 minutes ago. His reply back to me was i am very sorry but i can help you. After i explain what happend with the other employee, he apologize again. Then i should him what i wanted and he said "wow" and we laugh about it. He brought the shelter down by himself and laid it on a cart and load it in my truck. I thank him for his help and he apologize again. Today i happend to go back to Lowes cause i wanted some tape and cement and i happend to bump into the same employee that help me the last time. His first words were can i help you very polite and i said yes. He took me where the product were and i happend to ask him if he remembers me. He stayed looking but he couldn't remember me. I explain who i was then he remember me and apologize again about what happend 2 weeks ago. I told your employee that he was very strong for his high cause the shelter weight about 150pounds and i had a very hard trouble getting it out of my truck at my age. He reply joking around i drank redbull that day and made me laugh. I asked him if he wanted a redbull or something to eat and he reply no thank you. But this is my job to take care of customer as he did. I dont know if i spell his name right cause he is short and walks fast. Thank you Puablu for your help and making me laugh. Leo 6/12/10 I have never been so disgruntled with a store the likes of Lowes, ever. 1) My wife and I visited the store May 13th to pick out carpet & laminate flooring and get an estimate for install in our home. Because they are two different departments we must pay two $35.00 charges for separate estimates. Yes I know, those charges would be applied to the materials; that is if we decided to purchase from Lowes. We agreed to this but now there will be two separate times a contractor has to come to our house. 2) The carpet estimate was completed on May 18th. We did not get the flooring estimate until May 26th. This contractor had to guess exactly where the carpet estimate would end near the dining room and where he should start his flooring estimate as apparently this contractor is not privy to the carpet detail. He also wanted to know why Lowes did not ask them to provide both estimates. 3) I stopped by the Derby Lowes store to discuss this with one of the installation managers, Karen I believe. I asked if we could possibly have the flooring contractor also do the carpet installation. This way we would not have to have our household disrupted twice by two separate installations (how utterly rediculous this practice is anyway). I was told this could be possible if the flooring contractor could accept the carpet detail estimate. She told me she would contact the flooring contractor and get back to me the next day, 28 May. She never called me back. I had to leave to go out of town that weekend and the whole next week. 4) They had my cell phone number but not once did they try to contact me the entire time I was away. I returned home and to work on June 8th. Finally on the 10th I received a voicemail from a Brian at the store that our details had been complete and they wanted to know what carpet and flooring we intended to install. 5) I was baffled because we picked out the carpet and flooring the day we visited the store, May 13th. Apparently the person that wrote up our request for estimates failed to note which carpet and flooring we chose. So I stopped by the store on my way home from work, asked for a store manager and voiced my complaint about the service (actually the non-service) we had received and asked what I needed to do now. He asked me to show him the carpet and flooring we chose, which I did. All I got was "I'm sorry for the inconvenience." 6) Next I had to wait almost an hour for the estimates to be completed. And when they were completed, I was asked how I intended to pay for the materials. I explained that I would not pay without discussing with my wife first. Lastly) I cannot understand how a store as big a Lowes can treat their customers this way. To endorse a policy that is obviously not customer friendly doesn't make a lot sense to me. To require two separate estimates, by two separate contractors that do not seem to be allowed to coordinate on a job that obviously has implications on each estimate is utterly insane. I do not trust either estimate and will not ask Lowes to complete this transaction. I guess I am just out the $70.00 I had to pay for the separate estimates. This experience will not bring be back to this particular Lowes store. I've never had this problem with the Lowes in Lincoln, NE. Leo Kreifels NA 6/15/10 I am/was an employee!!! I have worked at Lowe's for about 6 years now and I have seen a change. This change I have seen is not just one store it is the Entire Lowe's experience. When I started working for Lowe's, I was one of Seven associates in the department. As the first year or so went on we dropped one employee from our store to go to a new store. I loved my Job. I helped as many people as I could and I always had someone scheduled with me to help out. Then things started to change! I trained for the department head and got the job. At the same time I was asked to do this job with only 4 below myself. I did this and very well as our LP manager stated to me, just before our store was down sized. Lowe's added more stores around us and now the wanted our store to only do 30% of the profit that we were bringing in. I was let go from my managers position and asked to step down to team leader. I did and Lowe's also decided that {each department only needed Either a "manager or a team leader", Two specialist and one part time employee.} I have seen the numbers of customers go down as the number of employees has gone down. I just quit my job with Lowe's and I know that there were many customers that only came to the store because they knew that I would help them find the answers they needed. most of them will now shop the other stores in the area, be it Home Depot or any other lumber/hardware place. I left my job because I would sometimes "more often than not" be the only associate on the floor for up to 6 departments. Because, if you run with a smaller crew you ware them out! When they a are worn out they get sick and take time off. When they take time off the ones left behind are needing to do their own and the other persons job. After a short while even the strongest of people loose the will to keep going! I am normally I strong fighter and I did right to the end give customers the best service they could get. When you seem to be the only person in the store with a red vest on you get disheartened and you know that you are only one person doing all you can. I could not help everyone that needed me, and still do the work of a retail store employee. I tried to do just my job but customers needed me and then I would get yelled at for not getting stock down or getting freight put away. I thought this is too much but I will have help coming in shortly! wrong they had taken my help to go out on delivery or they would take my help and place them in other departments as they had nobody else to cover those departments. And then I realized "THEY DON'T EVEN CARE!" Every last one of those Managers that Lowe's has trained, DO NOT GIVE A CRAP! if the store is doing good on paper they dont care how it happens and I could not do it any more. I have read some of the other complaints and I fell that Lowe's as a whole needs to Hire more people for many reasons... If You hire more people you will see...... (1) more people helping customers!!! (2) less customer complaints!!! (3) more Compliments and referrals, equaling more customers (4) more customers having the right help means more $ale$ (5) More Sales and more workers means less over worked and disgruntled employees. Seems to me that "even though times are tight" and "without sales you can't hire new workers", If you hire the new workers anyways, you are fixing the whole problem. Again I enjoyed working for Lowe's back when they had teams! I know Your a big company and you claim to be growing still, but if you don't fix the problems when they are small the problems will grow bigger than you will be able to control. Don't let lack of employees take away the customer service that Lowe's customers are dependent on be the tiny pebble that Kills the Giant! A. Walters 6/16/10 A great shopping and customer experience at Store #0784, Las Vegas, NV. We purchased a grill as a gift for our son and his family. The grill did not heat probperly as verified by a plumber and local gas company. Since the grill was tried twice we thought we would have trouble with the return. A store manager, Jason and the operations manager Jordan were just super in helping us with the return. We will continue to be loyal customers at this store as this episode just continued our good experiences with all the employees. Jeffrey Cain 9/2/10 My handyman purchased roofing material from the Lowes in Culpeper, Va. in November of 2009, but wasn't able to get the roof finished until July 2010. When I went to return the excess roofing material ( 7 sheets of plywood and four complete bundles of shingles), I was told that the order was over 6 months old and I wasn't able to return the excess. All I wanted was credit to my account, but was ref[used. In the past year, I have spent in excess of $10,000.00 at this particular store, but will no longer do any business at this store or any other Lowes. Home Depot gets my business now! Charles H. Greever Sr. 6/23/10 I was told that Lowe's gives Veteran's a 10% discount, but then when I asked for it I was told I needed to prove that i was former military. I went home a made a copy of my form DD 214 and took that to them, and now it seems that the dd214 is not acceptable. I was discharged in 1959 and do not carry a military I.D. simply because there isn't one for ex-military unless your being treated by the V. A. Hospital. I resent the level of distrust aimed at people who claim their former military. and I believe it is a slap in the face to veterans. If for no other reason when you say you can't take our word for our service to our country, that's the same as calling all vets liar's. Your competitors give this discount without the hassle, so why don't I just shop with them from now on? E.F. 8/23/10 Contractor HERE!!!! Applied for a job at Lowe's (Bad economy, steady paycheck needed.) I got denied again!!!! I am not a felon, I dont do drugs, and got plenty of experience and yet they wont take me. I HAVE REAL EXPERIENCE not what Lowes CLAIMS their associates have. I know people who work for Lowes and they come to me ALL the time asking for advice. They are full of it. I cant make sense of the situation so you as the consumers do the math. Home Improvement specialists or low balled cheap quality productr sales people??? I think number 2. Have a nice day Lowes, you can burn my resume now cause I will NOT work for a company with no morals. Brittany 6/25/10 I went to return my vacuum cleaner because it broke again. It was the 3rd one i bought at Lowes in Wheeling, WV. i ask for cash back because it seams like their selling junk sweepers. i bought 3 sweepers within, not even a years time period. I told the employee Jamie i would like cash back because i want to take my business else where because i don't want to keep coming back to return the vacuum cleaner. i already did it 3 times once was a Hoover, next was a eureka, and the 3rd was also a eureka. Jamie agreed and said she would try and give me cash back, but she couldn't so she paged the manager, he approved it from his office. she still couldn't get it to give me cash. then she had the head cashier, Joan, try to do an override. still didn't work. so they called Kevin the manager, after the fact he approved to give me money back, he denied me and said no i have to give u a card. i told him i am tired of returning vacuum cleaners, but didn't matter to him what was being said.i am very upset with Lowes anymore they used to be all about the customer but its seems it all about money anymore! It looks like I'm not going to be shopping at Lowes anymore. Janet Mitchell 6/26/10 Unfortunately, I am writing because my local store # 1769 in Jasper, Tx. will not honor their committment made over a year ago. We totally remodeled our kitchen through Lowe's spending in excess of $15000 including new appliances in 2008/2009. We have a few problems which in all fairness, the local Installation Department took care of even though it took almost a year. However, a washer and dryer that I had purchased with a service plan/replacement plan in 2007, had numerous sevice calls with no resolution for the out of balance/filter problem. I was told by Edna/Debra that they would replace these defective products. In the meantime, I purchased a new refrigerator in December 2009. Immediately, following delivery, I phoned and advised that the freezer would not close tightly and that the gasket was splitting. They replaced the refrigerator with an identical one. I mean it also has a torn gasket. For health reasons, we moved to Florida in February of this year. I have been trying to communicate with the installation dept continuously but they are not returning my calls. I have well documented calls with the factory service department, Lowes service department, installation dept etc in excess of 20 calls on these defective products. I was told that you no longer carry the washer and dryer combo that I purchased because it was defective. In all I have spent approximately $2500 in defective products and believe I should either receive replacement products or a refund. Please advise Rudy Saenz 7/26/10 DO NOT BUY FROM LOWES. i purchased a $500 grill from there already assembled. When i open the grill the wrong manual was in the grill. when i hook up the propane to the grill. The grill caught on fire a almost blew up. Liz 6/28/10 I bought a carpet 6 months ago, and it is the worst carpet ever.... The carpet just keeps runnng so the installer comes out and patches it... yes Patch it... and pulls you have to glue... so now I have glue marks all over... the sales man should have ask if you have a dog, don't recommend this carpet I would go with this carpet... something just say something instead of taking money... so now i have all these pulls from what they say is the dog and runs in doorways they are suppose to fix but of course no one calls you back.... Im tired of this... I have never been so unhappy. I will give one more day and i will go to store and i will call corporate headquartes Anthony Patti 6/29/10 On Tuesday July 29Th. Me and my fiance went shopping at lowes located in West Bridgewater Ma,. After making our purchases we walked out to the parking lot to enter my truck when i noticed that my vehicle was vandalized. It was keyed on both drivers side doors. I imediatley went back into the building and asked to speek to security officer or a manager. I waited patiently and finaly was approched by a manager. I explained to this man names Ryan what had happend and asked if they could check there outside camera video to help me. Ryan checked the recorded video and explained to me that it showed mt vehicle being damaged by an unknown man. He also explained to me that the man is shopping in the store right now. He exp[lained to me that it was against the law to point him out and instructed me to call the police, which I did. The manager then explained to me that the man mad a purchase and exited the building got into his vehicle and drove away before the police arrived. I asked the manager why he did not simply walk outside and get the license plate of the vehicle so we could have this information for the police. He replied, I did not think of that. After the police watched the video the officer explained to me that it was clear the man damaged my vehicle but the security camera was not strong enough to pick up the lic. plate of the vehicle while watching it drive away. I feel that the manager could of and should of atleast walked outside and wrote down the lic. plate of the vehicle. I am in hopes that someone will read this and reach out to financialy help me afford the cost of having two doors repainted. We are fixing up our home and need more supplies from lowes and I am in hopes that we can recieve some kind of gift certificate to help balance out the cost of my vehicle repairs. Please e-mail back to. pats0004@comcast.net Patrick 6/29/10 I am sub contractor for Lowes in Kentwood,Mi and install carpet and they are a joke. Nobody at the store knows one thing about carpet unless they are talking to me, then they know more about installing it than me and my 20 years of experience. They are always changing managers and there is a carpet installer that works for them that I have replaced countless jobs for his poor craftmanship, yet he will never be fired. He had his helpers come in drunk and pick up carpet, yet he is still there. It is all about politics, not how good of an installer you are. They have customers rate us sometimes from a 1 to 7 and little do the customers know that anything below a 5 is equivalant to a 0. And the bad taste in their mouth for Lowes always effects my scores. 50% of the jobs have a problem because of Lowes. Either from their salespeople, or not checking if the all the carptet is there. And now the new district manager thinks that the installer that is always drunk and knows little about installing carpet is the best installer in the world. I dont bring in donuts to kiss butt, I just do my job, and I do it to perfection. But that is not what they want at Lowes. I used to tell everyone how great Lowes is and to shop there and they have great customer service and satisfaction, but now I can't bring myself to lie to my customers anymore. Because in all honesty, if they hate Lowes as much as I do, why lie? They are my customers too, not just Lowes and I want them to have me install all their carpets regardless of where they purchase them. I would suggest to Lowes to hire people in skilled trade areas that actually know something about the skilled trade and didnt kiss butts to climb the corporate ladder. I wouldnt shop at Lowes if it was the last store on earth. Beth Sith 7/27/10 Bought a french door Samsung refrigerator on 7/1/10 from the Downingtown PA Store. I was told they were "coming in on 7/5 and delivery would be 7/6/10. Downhill from there!!!! I received a call 7/5/10 at 6:25 a.m. and was told by appliance was on the truck and would be delivered by 8 a.m. I said "TODAY??" Ran downstairs took everything out of the old fridge and packed 3 coolers including meat. Eight came and went nine came and went then 10:15 i called the number back (from the 6:25a.m. call) and got a recording in spanish. I then called the Downingtown store and was told that there was a mistake. Delivery would be 11-1. Not 5 minutes later I got a call from the delivery service stating delivery would be 2-6???? WHAT?? I told them about the other calls and they claimed another mistake and my delivery would be by 2:00. They arrived a little before 2:00 and wanted me to sign an "AS IS" receipt. WHAT??? I check the fridge and it was dented from side to side on the bottom freezer door. I refused delivery and called the customer care number. They called the local store and "Andy" called. He PROMISED TO TAKE CARE OF IT! He stated that their delivery wouldn't be in till later that night, which is what I was originally told. Threw the stuff back into the old fridge. About 2 hours later "Dave" called from the local store. He apologized and claimed this was NOT how Lowes does business and that they had tried to deliver the floor model. He was SO SORRY that he promised that when the new shipment arrived at 10:00 P.M. he would personally examine the appliance and give me a call to schedule delivery for 7/6. Shockingly NO PHONE CALL that night, HOWEVER I received a phone call from the delivery driver at 6:12 A.M. on 7/6. He said I was scheduled for 8:30-9:00. Ok...unload the fridge again. 8:00 a.m. phone call from delivery service saying I was schedule from 11-1:00. I told them if it was here by 10:00 to KEEP IT, THIS WAS NUTS!!!! Long story short I called the local store and Dave tells me that due to all my trouble they were discounting the fridge 10%. Ok, Ok it finally arrives (delivery guys were the ONLY bright side) and I have a new fridge. EXCEPT I find out 2 weeks later that it's an energy star with a qualifying rebate of $75.00 from PECO electric. PERHAPS Lowes could have mentioned that? Also I received the statement on 7/25 and surprisingly there was no discount noted. I called Customer care AGAIN and they now had "MICK" from the Downingtown store call, he claims he is personally taking care of issuing the credit??? Only time will tell, but I WON'T HOLD MY BREATH! Nothing but problems and empty promises. Be careful Lowes, theres a new HHGreg and also PC Richards in the area. 7/27/10 just like walmart,i will take my money somewhere else.your credit people have closed my card,with 0 balance.i have not had a balance in 6 months.i paid my dept.i hope your stocks worth goes to 0,and you can kiss my ------- ---. best of wishes,jamie KEVIN 6/30/10 I am also a former Marine who was recently told I must have a valid military ID (not a DD214) to receive the 10% discount. Like other former military, the DD214 is the only documentation of my service. In three months alone, this has cost me $1200.00 or more worth of discounts. I would glady stop shopping at Lowes (switch to Home Depot) but there are no other options within a reasonable driving distance, and I have a huge project underway. It sounds like us veterans should ban together in a class action suit to recoup the verifiable discounts that we have been robbed of. In fact, there are multiple court rulings that almost guarantee a favorable response from Lowes. lkhiggins@suddenlink.net James & Viviane Pollard 7/2/10 I would like to congratulate you for the great customer service you have provide here in Lawton, Oklahoma (we have purchase several items thru the years and we continue to do so). We are glad to informe you that we (family and business owner) are a satisfied customer. Keep up the good work. na 7/4/10 Lowes employee store 1753 Huntington Beach California,please fix the A/C in our store it is humid and wont kick on till it is 77degrees also no A/C in the breakroom thanks!also Breakroom is filthy! Carol 7/5/10 I purchased a Whirpool washer/dryer in 2007. With it I purchased an extended warrenty. The washer started showing codes 70 and 71. I called for service on Monday, 6/7/10 and was scheduled for service on 6/9/10. To make a long story short, the service guys showed up on 6/14/10, said they installed one out of two parts, because the wrong part was sent. Said they had ordered the new part to be shipped overnight. It is now 7/6/10, and no part, no service, no washer. I have a family of six, so it is costing me between $55 to $60 a week to go out and do laundry. Multiply that by the five weeks my washer has been broke, plus the cost of buying a useless extended warrenty, and I could have bought a cheap washer, and stayed at home during this spell of 100 degree weather! Not to mention the fact that our clothes are being ruined by the laundromat! Lowes keeps giving me the same lip service over and over again about how they have to get in contact with the people who did the service before they can move on and fix my washer. They have not been able to contact them, and neither have I! This has gone on for two weeks now. I am calling our local news station to get some public attention to the fact that Lowes service sucks! DO NOT PAY FOR AN EXTENDED WARRENTY! ALL of mtero Richmond Virginia will soon find out how much Lowes does not stand by it's products or provide good customer service! Stace 7/25/10 I work in a lowe's store in delaware and have been there for four years. I enjoy my job and experiences that present themselves to me there. There are a lot of regular customers who are genuinely happy and satisfied with our service. In the last year or so, I have noticed that a lot of customers (mostly those from out of town) are extremely dissatisfied with our service. To the point where they are getting terribly rude, nasty, and sometimes violent with the employees. Now bear in mind, some of this dissatisfaction stem from military discounts (we do offer a military discount to those who are ACTIVE or RETIRED, not simply honorable discharges, so DD-214's are not a valid form of I'D, nor are legion cards and vfw cards, since need not necessarily have served to be a member). This is a 10% discount. I find myself being screamed at (quite literally) for a ten percent discount. Sometimes, only for a total discount of twenty cents. I do not refuse them the discount, I get yelled at when I simply explain this policy. Several times a day. We also get ripped apart for backup on special orders. Please, be assured, the employees really on the phone with our vendors daily, screaming these poor people because your special order refrigerator or commode is not here yet. We really do the best we can. However, screaming at us will make a difference to the vendors or delivery of your item, it only succeeds in putting yourself and the stranger in a red vest in a very miserable state of mind. What I get tired of, is that people leave their humanity and common decency in their cars when they come into a lowe's store. Believe it or not, we are usually in good moods before you come in and yell at us like we're misbehaved children. Remember, you catch more flies with honey than with vinegar. Everyone can have a good experience at lowe's. If people can learn to be reasonable and display a little good sense. Thank you and come again!!! (By the way, the lead time your refrigerator just extended another fourteen days, would you like to order a different refrigerator or just wait for the one you want? Because we are not going to Texas to pick your refrigerator up for you, so stop yelling at me) Sallie 7/8/10 We bought a refrigerator from lowes recently and they damaged our entryway flooring. The floor was bought at lowes and installed by lowes our side of town. The refrigerator we purchased at another store 6 miles away. Neither store will take responsibility for the repairs. We are screwed on the entire deal and I waited 12 years to get new flooring....I will never purchase any thing from lowes again. Rotten stinking customer service. Mr. Flores 7/8/10 we went into your lowes store in New Braunfels,Tx today july 8 2010at about 8pm. We were looking for a part for a hose to connect our washer. I went to our customer service desk to ask for help and the hispanic lady was helping a customer that was purchasing some sevice for about 12,000.00 and being rude to her at the same time. i was gona tell the other customer to go to home depot were they wouldnt treat her like that. I asked for her to call someone to help me look for what i needed i waited for 15 min and no one came. your employee passed by didnt ask if i need help so i asked her to call someone again and i guess told her they we busy so we just left. i dont understand how you all claim that you are here for the customer. i just got my house foundation fixed and i had planed to buy all my products here but after tonite i will be taking my business across town to home depot. this is not the first time this has happend it had been our 4th time but i kept going back because you are just down the street but never mind. you need to retrain all your staff at your new braunfels, tx store . Michael 7/9/10 Over the past year my wife and I have spent over 5K at lowes in Tacoma, WA. I purchased a troy bilt weed trimmer and attachment ($200). The trimmer makes this loud poping noise when you pull the rope. My day started with a phone call to lowes, who refered me to lowes advantage who refered me to a repair shop, the represenataive of the repair will not touch the weed trimmer without a $50.00 deposit, Wow why should I leave deposit on an item thats under warrenty?????? I've lost about $300 dollars in wages today, 1hr on the phone, another hour driving to and from the repair shop, another phone call to lowes corporate headquarters.... and still nothing has been resovled..... Rebecca D. Welch- Johnson 7/11/10 Dear Sirs or Ma'am; Iam currently a Lowe's employee at your Americus,Ga. #2674. I have been an employee for three years. I know you do not really get this very often an employee that enjoys their job. But I really do look forward to getting up and going to work. I work in the lawn and garden center. I don't know if you will even read this but I need some help. You see last year I was told I have Fibromylgia and sevre curvature of the spine. It is very painful and hard to even move around alot of the time, needless to say. I do miss a lot of work. I recently had to drop my Lowe's part-time insurance because it is no good, I have been paying on for more than two years. No dcotors in the network that i can afford. I have been researching this for a while, you see my husband has been laid off for the second time since the ten years we have lived here.Several other people that I work at lowe's with have also dropped their insurance. We were told by HR dept that it was no good. Well in the begining told that it was excellant. that in it's self very misleading when you have lost your coverage for your family as well as yourself from spouses job.Not to mention I have been threated with termination countless times.Even told that I was being untruful in my situation. Well I resent that remark. I have the medical records to prove it. I do want to keep my job at Lowe's. In the past I wanted a full-time postion, but I can not even think about that until I can get some medical coverage that is affordable. to recieve treatment that is going to help me. So I can continue to be able to keep the job I love. I have some wonderful customers that see how proud I am of my work, regular customers that visit the garden center several times a week. I have tried to contact other help thur lowe's but have not been successful. I have also contacted a lawyer for help. Please help me. I went home early this past saturday 07/10/10, because that morning when I got up to get ready for work I did not even hear the alarm, because i was in so much pain the night before to get some sleep. Well mediacation I'm on is trammadol very strong, I called in that morning and talked to store mgr., Phillip Blocker on what was going on and he told me to get as quick as i could. Iam on pain meds. not safe to drive any where but i did just to get to work. because of the meds i have been on I confused my schudule on 07/11/10 thinking i was off ,but was supposed to ,work from 7-4 sunday 11th july I did call in to resolve the problem and talk to Nancy Hill one of the head cashiers. sorry to have taken up your time. I can be reached at this #229-937-5414 or email address yankneck99@yahoo.com, thank you Rebecca D. Welch-Johnson na 7/11/10 What is Lowes corporate policy on handicap parking for employees. Store 243 in Tulsa, Oklahoma does not allow their employees with handicap signs to use the designated parking. Obviously those employees with handicap signs issued by the state of Oklahoma have a medical reason or they would not have the signs. Isn't this against the Disabled Americans act??? Benny I.Ines 7/11/10 I am a regular customer of Lowes Waikele branch in Hawaii.I buy almost everything I need on the store to fix/update my rental properties including my own residence.I dont complain about the merchandise I buy from the store.I am writing this complain about your customer service.On that day July6,2010.I went to buy some more items.I went to the front and I notice the line is soo long and I was there for maybe half hour.I heard the cashier on the stores intercom asking for help.She even mention some names maybe hoping that they will come to help her,but NOBODY came down.To my frustration I went to the back and return the merchandises I am suppose to buy only to find out that some of your employees are only standing aroud,some are sitting down talking to other employees.Lowes is one of the TOP OF THE LINE in our area but I am pretty Sure that your Lowes Waikele needs a COMPLETE OVERHAUL Please forward my complain to that store and do something about it.......For further information please email me at...inesb001@hawaiirr.com ..inesb001@hawaiirr.com Judy Fletcher 7/12/10 I purchased a Jelwin Hurricane impact full light door from Lowes May 3, 2010. To be installed in 4 – 5 weeks. It is now July 12 and still no door. No phone calls from Lowes no communication to tell me it is delayed or why it has been delayed. Everytime I call, I speak to the rudest people ever telling me they have no control and they can’t do anything to assist me. I feel I should have interest on my money Lowes has had for 11 weeks or at least something! I had 6 hurricane French doors and 16 hurricane windows installed, remodeled 2 bathrooms, kitchen, and had my whole house tiled in the time it has taken Lowes to install one door! Needless to say Lowes has received over 10 thousand dollars from me to date! Very poor services, delivery and customer service. At least here in South Florida. Just though you should know just how bad you stores are! annon 7/25/10 store 2828 in Ruckersville Va has some serious management issues. No 2 managers seem to know what the other has said to an employee and main concern lately has been, let get our work done so we can get out of here early. The moral at this store is terrible, employees sit in break room and talk about how much they did not want to come to work because of all the turmoil. Another problem with poor management is that employees have been leaving left and right, leaving double sometimes triple the work for other employees, its awful. Some of us need our jobs and have no choice but put up with the problems, but I think it would be in corporate best interest to check into this store and ask the employees about the things that go on in the store, not the management Karmen Price 7/14/10 I live in Texas an have been to lowes a whole lot. If I am looking for something that they have in stock they are great to help. My complaint is I ordered a washer & dryer from them and they kept changing the due date.They even said it might be the next year so I had to cancle my order. I needed it now not a year from now. Now I decided to give them another chance so I have ordered a door from them. They said it would take about 17 days,so I said to order it. They called me last week and said it would be here on 7/12/2010. I called them on the 7/13/2010 and they said it was not in. It should now be here by next Friday 7/23/2010. I told them about the incident with the washer & dryer and it better not be like this again. I still need some more things for my home and I would like to get it from Lowes but now I am begining to wonder. Jimmie Johnson is the main reason I am using Lowes and I would like stay with you. I would like some kind of responce from the coorporate offices to let me know why this is happening. The lowes is in Burleson,Texas that is giving me so much trouble. Judy Leritz 7/14/10 I recently purchased a 1999.00 Samsung Induction range at Lowes, there was not a users manuel in it or regisertion card so I called I was very rudely told I could get in on line and print it out my self. When you are a Senion Citizen some things just aren't as easy for us. I tried calling samsung the 1st Young thing I talked to I ended up calling her a ----- and hanging up on Her I never dealt with anyone so rude from a company. We went to a different Lowes and couldn't even get anyone to help us answer any questions anyway to my story short we also needed new dishwasher,hoodrange, sink,faucet, granite tile for cabints. We could not get help in any department. We left went to Home depot purchased some things there, then on to Sutherlands for the rest as I know this won't bankrupt Lowes,I just thought you might like to know you lost about 3000-4000 dollars in sales. E M Stevenson 7/14/10 I tried to no avail to order a commode to fit my bathroom. It took almost two weeks to get it to San Antonio, and upon arrival it was in pieces. I was told by the sales manager that it would be another two weeks to get it. Needless to say I have cancelled the order an have gone elsewhere. You suppliers are a bunch of idiots. Great customer service dosen't happen at your store. My credit card has ben cut up and it will be a cold day in hell before I use Lowes again. Lowes location in San Antonio IH 35 and Oconnor. Arthur P. Miller MSG, USA Retired 7/15/10 I was at the Lowes Store located on the corner of Hwy 52 and the Ross Clark Circle in Dothan Alabama. Myself along with many others have been working real hard for the Honor Flight and wanted to set up a table for donations outside of this store. The female I spoke to was the Operations Manager and I was informed that no organization is allowed to solict funds at Lowe's. I am concerned that this country of ours seems to forget that if it was not for the WWII Veterans Lowe's, Wal Mart and many others would not even be in business. We have had 4 Honor Flights out of Dothan and this is going to be our last. The Honor Flight (just in case you do not know) was set up to take WWII Veterans to Washington DC to visit their memorial. I would like a answer from Corporate Headquarters before I write my article for our local Newspaper on this issue. It is great that you give us 10% off the items we purchase but this kind of policy not helping vets to raise funds for vets will not go over very well in this military community. Waiting for your answer. I have checked with Home Depot and we will wait and see where we take our business from now on. My email is arthur068@centurytel.net Frank Moran 7/16/10 I have never taken the time to write about a store before, but I am so pleased with Lowes that I have to tell you about it. In May of 2008 I bought a Samsung Refrigerator from the lowes,store # 2538 and in Oct of 09 it stopped working. I called your service dept and they sent a repair man out to look at it. He said that the circuit board had burned out and that it would take a week to get one from Samsung.It came in and they fixed it. Now here it is July of 2010 and this thing is broke agian I called and they sent out a repair man again only to tell me that the board is no good I called Samsung becuase this is twice in two years that this Refrigerator has broke down. Samsung blew me off and told me that I had to take it up with Lowes as they are the ones who sent the repair men out. I felt that it was Samsung's promlem as they are the ones who make the junk and all lowe's did was sell it. Well I went back to lowes and asked to speak to the manager, I waited about 10 minutes and the manager Kyle came and asked me what was wrong I told him what the problem was and asked if when this protection plan ran out in two years was I going to have to come back and buy the protection plan again. The Manager told me to go back to the Appliance dept and pick out a new Refrigerator and he would take care of all the paper work and he was sorry for all the problems that I had with this one On top of all this the next day they brought me a loner refrige until my new one comes in. I am very pleased with the service that I got at your Store and that is the only place I will ever shop for home products again. I am very thankful for all the help that I got from your employees. Thank you Again Tonya 7/21/10 My issue is: A position was posted for Head Cashier-full time and part time and five (5) cashiers applied plus one individual from Receiving, is it standard procedure for the HR and/or manager to personally call a cashier whom did not apply for this position in to apply, interview them and hire them for the position and not even consider, out of courtesy, to at least interview all applicants that applied. Although their minds may have been made up about who they wanted to hire but it's not fair to others who took out the time to apply but never interviewed. The three (3) individuals hired were the only ones interviewed and I don't think that was fair to myself nor the others. If you have any questions, you may contact me @:(601)276-9511 or trandrews@bellsouth.net FUTURE EMPLOYEE?? NOT!!!!!! Y !! HR PEOPLE 7/17/10 i GUESS YOU DOT NOT HIRE VETERANS WITH 30+ YEARS CUSTOMER SERVICE? ALL YOUR HR PEOPLE IN THE BOISE AREA SUCK BIG TIME. WHY WOULD YOU BE OVER QUALITFIED WITH ALL THOSE YEARS OF EXPERIENCE!, BECAUSE THEY ARE AFRAID TO HIRE YOU, FEARFUL OF LOOSING THE JOB TO YOU, YOU ARE A THREAT TO THEM!!!! THEIR ARE SO MANY PEOPLE WORKING THEIR THAT SHOULD NOT BE THEIR. PLEASE RE THINK THE WAY YOU HIRE PEOPLE. WE ARE REAL AND NOT PAPER, THE OLD WAY IS STILL THE BEST WAY!!!! Russell Wellington 7/26/10 I had a leak in my kitchen and water leaked through to the basement causing damage to only a few cieling tiles. Being the do it yourself guy that I am I headed for Lowes. I found Two 2' x 4' cieling tiles laying on top of an open box. So I picked them up and a couple of spare cross tees along with a razor knife. When I got to the check out I found a clearance rack with a piece of clear plastic light cover panel 2' x 4' . Perfect I thought since the other one was cracked in the panel removal process. . Now I have all I need to do my home repair myself. However.... when the friendly cashier began to ring up my items I was informed that I could not purchase the cieling panels as they were to be sold only by the box. ?????? Hmmm I thought . Should I just go ahead and buy a gross of cieling panels only to use one or two. No I dont think so. The cashier was very pleasant and said she would contact the manager to let him decide. Nope sorry buddy cant do it. Against policy he said. So I only bought the discounted item and left the store in awe at the ridiculous policy. I went to HOME DEPOT where they happy to hear of lowes silly policy as they sell them to you in any quanity you want. Oh yeah this is a home improvement store. I will be sure to share my story on facebook and perhaps a local repair blog to let everyone else know that lowes has failed at the high standards they claim to abide by. In case you would like more info on the store and the transaction and the ill mannered manager ,here it is. Store : 1055 Terminal 28 07/25/10 18:10 hrs Theresa Almaraz 7/18/10 On 7/18/10 my husband went to lowes to purchase lumber to build our front stairs. After looking at the 16' lumber pieces they were garbage they were warped or cracked. He looked around and found a whole bundle of "good wood" up on the storage rack. He asked one of the associates if he could bring down that lumber since the wood available was garbage. The young man went to the register where the chunky older lady was working and called the manager and the manager told him he had to buy the wood that was down and he would not be bringing any more wood down. My husband lest his cart full of purchases right there in the middle of the lumber area and left. He went to MENARDS.... Thats where I told him to go in the first place since we have had poor service and quality issues at the Lowes on Airport Hwy before. It seems in this day that customer service should be at its best since the economy is down and funds for home improvement projects are hard to come by. I will never go to that lowes again. Its a shame that you are treated like crap when you are in that store. Why should I have to spend our hard earned money on garbage because they are too lazy to stock quality products. SHOP MENARDS they stand behind there products weather it be lumber or just a plain old light bulb. Denise Guillemette 7/19/10 I purchased a Whirlpool Gold bottom refrigerator on July 1, 2010 from North Fort Myers, FL Lowes. None in stock, so ordered from Orlando, FL, and delivered on July 10th. They removed my old refrig which was still working. On July 11th, the new refrig was blowing hot air and had was not cool or cold whatsoever. Spoke with Lowes Store Manager, Spencer, who supposedly ordered another refrig from Orlando for delivery on July 17th. To follow-up, I called Lowes again on July 13th and spoke with Charlie in Appliances who sold me the unit. NO REFRIG HAD BEEN ORDERED! The next delivery from Orlando would be July 24th. What concerns me is the lack of customer satisfaction and no one "ever" returned my phone calls. Spencer had offered a loaner on July 11th, but with the promise of the new refrig to be delivered July 17th, I declined. My fault and poor judgment. I have been living out of a cooler since July 10th. I am sick to my stomach over this situation. Nobody seems to care about anything any more. I work for an attorney, and if I did something incompetent or displayed an uncaring nature, I'd be fired in an instant. And the kicker is, this is my 3rd refrigerator from this specific store in 27 years. And each time they delivered the "new" refrig, the same thing happened - never got cold. Guess I'll never buy anything more from Lowes. I've certainly been patient. Larry Campbell 7/19/10 I purchased a Samsung refrigerator from Lowes in Southfield , MI on sunday 7/18/10 and it was delivered on Monday 7/19/10. The problem began with the delivery personnel not being able to get the fridge in the kitchen. The only thing left to do was not accept the item and have it returned to the store. Which is what occurred,I then went to the store and explained the problem and was told at that time that I had to wait 14 days for a refund. I had paid with a check. I could accept that I would have a brief waiting period for a refund. I must say that I was totally unprepared for to hear that I would have to wait practically 1/2 month. I can accept that it would take up to 5 business days for the check to clear. I don't know of any bank or financial institution that it would take 14 days for a check to clear. Maybe if the check had to travel by mail then the wait time could be 14 days. However with the current ability that companies have with transferring funds electronically there is no way that I should have to wait 14 days. I can accept 5 days as a reasonable time in for a company to withhold a refund. I seriously hope that Lowes join us in the 21st century and change this 14 day return policy for merchandise that is paid for with a check. wlc1@comcast.net Danny Cagle 7/20/10 My wife and I purchased new appliances in November, 2009, specifically a Sanyo refrigerator, Sanyo range and a Broan hood range. We experienced problems with the installation of 2 of these items--the refrigerator and the range hood. When the refrigerator was installed, the installer broke the connection end of the water supply line. He insisted that the problem was a broken connector to which the supply tube was to be connected. He said that we needed to call a plumber to have it fixed. The plumber that was called to repair the problem stated that it was simply that the installer had broken the end of the tube--and that it was not the fixed connection apparatus. In addition, the Broan range hood that was installed was defective. The electrician who installed it said that one of the bulbs that was provided with the unit did not work and we simply needed to return it for a new one. We returned the bulb to the store where we purchased the unit and received another bulb. That bulb also did not work. Despite repeated attempts to reconcile the problem with the unit, we have been unable to get anyone to address the problem. One customer service representative stated that it was not Lowe's responsibility--that Broan would have to warranty the unit. Broan representatives won't install another unit or repair the faulty unit. They offer only to send a new part (lamp socket)--with no offer of installation. Follow-up calls to Lowe's are not addressed. One customer service representative offered to take care of the problem but never called back. My wife are I left with the feeling that Lowe's doesn't take legitimate complaints seriously at all. For that reason, my wife and I will shop elsewhere when replacing home appliances and other home-related repairs. Thankfully, we were in the process of getting estimates on a new roof from Lowe's. That certainly saved possible problems with that potential purchase! Brian Woolsey 7/20/10 I went to buy an American Flag from your store yesterday and was shocked to find that it was stamped, Made in China- What’s the deal!!! At the very least we should be able to buy a Flag pole, and mount kit made in the U.S.,and you call yourself an American company, man up!! Pete Valencia 7/20/10 I spent thousands of dollars at Lowes building my deck. I used Vynal for my railing and steps. When the job was complete, I had a few pieces of railing left over of which I tried to returnd. The lady at the return counter told me she was unable to give me a refund. I told her I did not want the cash back, just a credit slip of which I was going to use to make other purchases that same day. Since she could not help me, I asked to speak to her manager. A person by the name of KRIS LOWERY came to the counter, he would not offer me any thing in exchange for the items I wanted to return. In fact he was very RUDE-COLD-AND UNCARING. I told him he was going to lose a good customer, it didn't matter to him. This kind of conduct is inapproiate in today's retail climate, and this manager should be demoted. I will never shop Lowes again, and further more I will do everything in my power to BAD RAPP this company till the day I dye. Tamara Carnicello 7/23/10 I was given a gift card for $80.00 from a co-worker as a wedding gift. The gift card was stolen so I went to the Lowes in my area and the lady told me that they couldn't read the receipt's bar code since it was purchased at another Lowes (about 20 minutes from them) but that once they could verify the amount of the card it would be replaced at the remaining value. I call the 800 number she gave me and was told that the card still had an $80.00 balance. My co-worker (friend) went to the Lowes were she purchased it and they said they couldn't do anything for her even if the 800 people were able to verify that the card still held a balance but they agreed to contact the corporate office. After a few days the corporate office (according to the store where purchased) said that they couldn't do anything about it. Now how is it that the information that comes with the card indicates that "If lost or stolen the card will be replaced..." but yet this doesn't seem to be the case. My friend and I have agreed that we will never shop at Lowes again. Home Depot is much better and I have many gift cards from them that I bet they would replace if this happenend again. Sorry Lowes you lost a couple of good customers. Wilma Abbey 7/23/10 Sept of 1999 we bought a patio doors-steel hinged probilt. form store 2650 belmont nc. It was a bad day, my purse was stolden form our truck at the lowes store dock. My receipt was in my purse. We waited so long for them to bring the door to the dock. then I asked for the receipt. no oew new if it was rang up or what. The gastonia Loves called belmont to see if they had the door. We told them were on our way. Nothing was done. I went to customer service, no one new what was doing on. I wasted so much time. We had the french door covered covered in the shed. We had the door put in 3 months ago and they are telling me the doors are warped????? Metal door don't warp.. What are we to do????????? We paid $752.10 for the door. Your there to take our money, how about being there when we need help> I would appreciate a reply asap. e mail is eabbeysr@bellsouth.net David Hufford 7/23/10 I purchased a home and hired my girlfriends son and family to remodel it for me. We went and got a CC so they could charge and when we applied told them I get a Military Discount which you advertise. By the way where in the ADVERTISEMENT DOES IT SAY ANY THING ABOUT A PICTURE ID They told me to make a copy of my discharge card and drivers license, that all we needed. We plan on spending 25,000 - 30000 dollars Come to find out Lowe's in Bellfontaine , Ohio will not honor the card because it does not have a photo ID. When I asked to see a manager, they sent the head cashier, she then called two manager and neither one had time to come and talk to me. Talk about rude and inconsiderate. I think they should rethink the stupid rule for a picture ID, or just do away with the military discount. Back in 57 they didn't have picture id, just a card. So to me this is discrimination toward the older generation of men and women that served their country. I think we will get rids of the CC and take our business to a company that will at least talk to you about the situation. It is very obvious they do not give a damn about their customers or their military. If the corporate office would like to respond to this you can contact me at kstannard@rtecexpress.net Marie 7/28/10 I am a former Lowes employee and let me tell you that all the complaints that you all have about customer service and such are not the fault of the associates. It's Lowes training, scheduling, hiring and Management. I am not a disgruntled employee. I loved working for Lowes until recently when we changed managers and the store started going downhill. They cut hours to get their money, treat the associates like crap and on and on. Upper management needs to look closely at some of their stores. Like in Moore, Oklahoma to start. It's really bad and going to get worse unless they do something. 7/28/10 My daughter and son-in-law purchased Owens Corning Shingles from Lowe's and had their roof replaced. Within 3 weeks, the shingles were bubbling and not water proof anymore. When my son-in-law contacted Lowe's, they told him that was not their problem, but to contact Owens Corning. It has been a huge run around that my pregnant daughter and her 2 small children have had to endure to try and get the warranty honored. Neither Lowe's nor Owens Corning wants to be accountable for the defective shingles...Buyer Beware!!!!!! Nancy White 7/28/10 STAY AWAY FROM LOWES in HAWAII!! THEY ARE TOTALLY INCOMPETENT AND COULD CARE LESS!! I have had a nightmare experience with them including waiting weeks for washer/dryer delivery, defective washer that had to be returned,totally incompetent manager and employees who tell you they will do something and tell you "Gee, I forgot" or "I have no idea why that wasn't done" and worst of all taking weeks to get my charge account credited for returned washer because they filled out papers wrong or forgot to do it. STAY AWAY FROM LOWES in HAWAII!! THEY ARE TOTALLY INCOMPETENT AND COULD CARE LESS!! Natasha Terazono 7/28/10 I totally agree with Nancy White!!!!! We are remolding a house and have had lots of problems with lowes on the BIG ISLAND!!!! I even had a manger tell me he talked to me when I never even spoke to him!!! They ordered the wrong size cabinets for my kitchen, and forgot an end cap for one of them. Then wanted to charge me $50.00 for the cap!!!!! The guys that delivered my appliances 1 was complaining that everything was so heavy and the other one looked like he was gonna have a heart attack!!!! And when you call to speak to a manager your on hold half the day!!! I talked to the same guy 3 times waiting for a manager! I waited over a month for carpet and its defective and now I gotta wait over another month! Talking to the managers is worse than talking to my kids!!! Go Home Depot or order online just don't go to Lowes unless you like hard times!!!! GNC 7/29/10 So often the only letters we write to businesses are to complain. Seldom do we take time to write to commend the sales reps who go out of their way to help us. I am a widow in my 70's and needed to replace a folding door that was not standard size. I went to several stores in Billings, MT and the best service and help I received was at Lowe's on King Avenue. I talked to two excellent sales reps in the door department, Terry and Burt who treated me with such respect and concern. Between the two of these men, I was able to buy a folding door that I was able to install by myself. I appreciate these two men so much as they truly went out of their way to help me. They should be commended by Lowe's for their excellent service. Thank you Terry and Burt. Lori and Mike 7/29/10 I just wanted to Thank Michael at the Clinton Township, MI store. My clothes dryer broke and as these things happen at the worst times, I ended up at Lowe's at 9:30 pm, right before closing tonight trying to learn about washer's and dryer's so we could figure out what we wanted to purchase. (what make, model, style, etc) After going to Home Depot and Sears and granted it was right before closing but all the information I was given was basically what I could have figured out myself. I am a savy shopper, I like to be informed so I can make the best purchase for the money possible. I don't mind spending money on something that is a "good" purchase. Anyway, Michael at the Clinton Twp, MI store was VERY knowledgable and offered ALOT of information, even though it was probably time for him to go home, I feel great about my purchase and am VERY happy to give my money to someone who knows about what they are selling. I am SOOOOOO happy with our experience at that Lowes store we are going to buy our laundry room cabinets there. All because, Michael chose to spend some time informing us about different products. He was very honest and didn't just try to sell us the most expensive thing, but the most practical for what "WE" needed. Trust is what people are looking for when they have to make big purchases like that and I will return and try to do business with Michael whenever we need something like that in the future. Beverly Napoleoni Swanson 7/30/10 I purchased a built in oven and a glass cooktop in May and June, 2010. The oven was ordered as a manual clean when I ordered the self-cleaning oven. When the new oven came in, it has three blemishes on the control panel. Also, in the meantime, within a week or so of my ordering the glass cooktop, it went on sale for $50 less than what I paid for it. I have received the most wonderful customer service from your manager, Becky Vieira. She provided adjustments and compensation for the blemishes on the oven, as at this point, it was ready for installation and I didn't want to wait another 2 to 3 weeks for another oven. Becky is a sincere, fair and professional employee. She is a great asset to Lowe's. I hope she is recognized for her outstanding managerial and customer services. I am delighted to tell everyone about my wonderful experience with Lowe's, and I will be a continued and happy customer. Thank you. Beverly Beverly Napoleoni Swanson 7/30/10 Regarding the above writing, I neglected to say where Becky Vieira is located. Becky is one of the managers at the Lowe's on Quaker Lane, Warwick, RI. Thank you again Becky! John Swenson 8/4/10 Lowes is the most unprofessional business I have ever dealt with. I am a roofing contractor and have been doing business with Menards for years. On a whim I decided to try Lowes one day. I walk into the store (Cambridge, MN) and proceed to the commercial sales desk. I am met by a sales associate named Bob. He scowls at me at says "What do you want?" I reply that I need this many squares of shingles in a certain color. Bob - "Well go get them then." I ask if he can go point them out for me......Bob - "No." I looked at him and said I won't be buying any of your shingles then, I am going back to Menards. I couldn't believe how rude he was!!!!!! richard howell 8/4/10 i purchased a countertop at lowes in bayshore ny and was supposed to recieve a 500 dollar gift card in the mail in a few weeks.i contacted lowes after 2 months and was told it had been mailed and already used.I never recieved a gift card and was told by Kim at executive support that there was nothing that they would do!lowes needs to change there policy for sending gift cards in the mail.they should need a signature in order to be recieved and used.i believe lowes scammed me into purchasing a product with no intention of sending the gift card !I will be in front of lowes stores letting your customers know about this problem ! Renni 8/5/10 My husband and I recently started renting our own home and we bought a washer and dryer from lowes. We didnt have the money to buy high end so we bought the cheapest model. Everything has been great. Other than my husband forgetting to connect the water out hose to the outside of the house so the water actually drains...everything is working perfectly. =) My mother purchased a window unit air condtioner for us as a house warming gift and it works wonderfully as well. A message to all you customers who are complaining:: Make sure you go into the store or start your phone calls very positively. Its ok to express what is wrong, but don't freak out!! Keep in mind that unless you are dealing with the same sales rep and they were rude before, this person probably has nothing to do with what is wrong. If the converstation takes a turn for the worse, step back, breathe, and tell the sales rep you want to start over and ask to speak to a manager/suprevisor. Don't be too aggressive because then the person/people you are talking to wont want to listen or be nice. just a heads up.... 8/8/10 Your managers and appliance sells people have no idea of what they are doing and I have waited for months to get my dryer taken care of and have yet to be satisfied na 8/6/10 i work at Lowe's 546. Just want to say people get wrote up and let go for being late, there has been several times that the store manager been serveral hours late and left early. Whats wrong with that picture? It doesnt make sense to me. I guess when u dont have to puch q clock you can come and go as you please. Danny Carter 8/8/10 my problem is i purchase riding mower and have a extend warranty on this mower brought mower for warranty to replace spinner mower has been repair but cant seem to get them let me have my mower back because of them and the repair shop i dont think that is my problem that is between them and lowes plus the extend warranty people , i am paying on this mower every month so why is that i cant get my mower which they have holding on for about five week and i am paying someone else tp mow my grass at home because of this i a am pretty mad about this service and i dont mis a payment Jeff Lynn 8/9/10 I would just like to let everyone know my experience with Mike Umphlet, Manager at the Lowe's Store in Lincolnton, NC. Mike is to be commended for his professionalism in handling my unfortunate situation. I purchased a gas grill on 8-6-10 and a store employee helped me load it on the rear of my pickup. He asked if I had any way to tie it down and I replied "yes", I have a rope. He walked away and I tied the grill to hooks on the rear of the bed. To make a long story short; I did not realize the grill was so top heavy. As soon as I hit 45 mph, the grill flipped over the tailgate and slapped the road, pretty much destroying the top of the grill and some interior parts. The grill was still attached to the rope! I dodged traffic picking up the pieces, loaded it back up and went back to Lowes. I asked Mike if he had any mercy for my "stupidity"? He chuckled a bit and let me know that it was the customer's responsibility to make sure their item was secure. I agreed. He then graciously offered to sell me another identical $146.00 grill for $50.00. I gladly accepted----we loaded the new grill and the busted grill up and I was on my way. You can't beat that for mercy and customer service! Billye Spray 8/10/10 My son and I went to the FM 1960 E in Humble Tx store last night and had the worst experience. We went to pickup window blinds and my son had a question about size of window and what size blind to purchase. The lady kept turning her back on us and when my son ask another question she was short with her response and rolled her eyes. My son ask why she was acting rude to a customer and she back tracked and apologized. We then had to purchase plumbing parts and thank goodness we didn't need help. We then went to self checkout. After completing checking out all my items I had a problem with my credit card and asked for help getting it to work. The girl pushed a few buttons putting back to start of scanning card again. It was obvious that my card was not reading in your machine and my account number needed to be put in manually. I didn't know how and ask for her help again. She acted put out. My son made the remark that there must have been a employee meeting and everyone was ticked off. My son was so aggravated that he asked her for a manager. When the manager came my son told him that he did not appreciate being treated so rudely by Lowes employees. I told the manager that my card number needed to be put in manually and he tried but had to ask the young lady to help. She got him to the screen where this could happen. After completing my purchase, the manager said very little and thanked the young lady for her help ???????. My son was beside himself. He told me before I started building my house not to go to Lowes because there is never anyone that will help with any questions you may have. After spending around 10 thousand dollars at this store and my experiences I now know he was right. Home Depot is 5 miles further but I will make that drive because they treat you with respect and are always willing to help. theresa engelbrecht 8/12/10 My husband Vince worked for Lowes distribution center #961 in Minersville Pa. He worked there for 6 years. He always worked overtime, always showed up to work and even worked during the snow days. He even trained people in Wyoming. Some nights when he worked, he would stay an extra hour to help when needed. All the coaches and workers thought highly of Vince. Aug 6th (Friday)2010 He got fired with no verbal or written warning. Eric Rolston was the one that fired him. They had a video on Vince 7/30/10. That was suppose to show that he was cheating with a scan gun. Vince does not cheat. He had the average score of 135. It hasn't accumalated much since he's been on paints for 6 yrs that he worked there. Eric has been firing alot of people recently. 5 people were fired the same day as Vince. All the people that were fired were fired for ridiculous reasons. I hope you look into this matter. My husband does not deserve to be treated the way they treated him last Friday. We are a family of 4 with only him working. Why didn't Vince at least get a warning? Also they are lying about how they gave him a warning and they never did. Sounds very suspicious to us. I will not give up with this case until action happens with Eric Rolston. Please check into it. Also he decided to fire Vince right before the company picnic. Vince got fired a week before his paid vacation. D. McVey 8/15/10 Dear Lowes, I am writing this to you because I want you to know that your policy regarding proof of military service for discounts on purchases needs to be revised or at least to be made more clear to our veterans who serve and have served this country proudly. My husband, who is Vietnam era veteran, just returned from our local Lowes in Middletown DE, where he was denied his 10% military discount on a purchase of over $300 because he did not have sufficient military ID. He presented his military discharge papers, his DD214 form as well as his drivers license, but evidentially he needed some form of photo ID from the military as well. Anyone who knows anything about the military knows that your DD214 is the main proof of your service to this country and has all your military history which should be proof enough. And ironically enough, in order to get this 'photo id' from the military, he would have to present his DD214! For months, both Lowes and Home Depot have told him when he is checking out to make sure he brings proof next time he comes in. Finally, today he dug up his military papers and went shopping only to be denied at Lowes. This was quite frankly a slap in the face to him and he was embarrased as he stood at the check out and was told his proof was not proof enough. Oh by the way, Home Depot gave him 10% discount on his purchases today - they only required the DD214 form! K. Klein 8/16/10 I bought a Pella French door from Lowe's back on 6-22-10. The order back then didn't feel right. I was there for some time trying to get the information correct with the associate that was trying to help me. It felt liek he didn't know how to use the software and was actually supposed to be in a different department. When the date came for my door to be installed, which was around 7-17-10, the door came damaged. I also ordered a screen door and that came with a scratch in on it. The screen door was installed anyway but I did not let them install the Pella French door. I got on the phone with the original salesman and told him the issue and he apologized and said they would get right on ordering another door. This past weekend, the next door came and it had the wrong active door. Meaning, we ordered it to open on the right side and it opens on the left side. Also, the lock doesn't work so they rope tied my door shut?!?! I called Lowe's in Stroudsburg and told them I was real upset and wanted satisfaction. I thought it was wrong for them to leave me this way. Plus, I would not be able to go on vacation because I can not leave my house unsecure like this. I asked if thie would be satisfactory if it was your house? and the on-duty Manager asked if I was done screaming.?!? Now, I need to get another door and they are ordering it today. I think the local newspapers might like a story like this. I spent a lot of money on this door and still don't have it the way I want it. It's going on two months now and still going. Lowe's got their money right away, I am the only one waiting here. I think newspapers might like this story because it shows the lack of empathy from it's employees and this fat cat corporate giant, during a recession, has no problem with taking someone's money and not fulfilling their end of the deal. JKenney 8/24/10 I purchased a washer and dryer from Lowes in Beavercreek OH. I selected the Whirlpool 5200 series. Told the sales person that this is want I wanted to purchase. He put them in the "system" and scheduled a delivery date. I went pu front and paid cash for them. One day before delivery, the sales person called me back and said that he put in the wrong items in the "system". Instead of the 5200 washer/dryer - he put in the 5100 dryer and the 5200 dryer. So I basically paid for two dryers - different models. I was upset, he said that he would make it right. Like a fool I trusted him to do his job. I told him that I wanted the 5200 series washer/dryer - he said no problem. I ended up getting a refund of $6.45 (which made no sense to me). The next day they delivered my washer and dryer. I noticed that they were the 5100 series - again I was extremely upset. I couldn't get to the store until Thursday - delivery was made on Tuesday. On Thursday, I took all receipts in hand and told another sales person that I wanted what I originally came in and THOUGHT that I purchased - the 5200 series washer/dryer. He looked at everything and just shook his head. He fixed the entire transaction in the "system" and said that there was a price difference of $0.87 - and that would be taken up in the sytem. Another manager came over to complete the transaction in the "system". I was thankful that someone was going to take care of the problem and give me what I originally told the sales person that I wanted. When I finally got the time to actually look at all of the receipts of this "comedy of errors" purchase - I found out that they still owe me money. Bottom line - if you need any major appliance - GO TO BEST BUY, SEARS, anywhere but LOWES!!!!!!! Richard Fox 8/17/10 I purchased a refrigerator in April, it had a dent in the freezer door, I was told a new one would be ordered and it would take a couple of weeks. No one from the store ever called me back, I made at least 4 trips to the store to check on it and every time was told "some one will call you back". Finnaly I asked to speak to a manager (4 months later) was directed to a floor manager, he took my info and told me he would call me by the end of the day, (yesterday) No supprise, no call. I went back today, the same floor manager saw me and said he would be right with me. I told him not to bother I wanted to speak to the store manager. After an agonizing discussion with the guy who did not call me back I finally got to talk to the store manager. I have gleaned from the conversations that the door for my freezer had never been ordered. I have been told that one will be here Tuesday 8/24. Iwill believe it when I see it, this store has no concept of customer service. (midlothian Va, koger center dr.) Robin Chasteen 8/17/10 I went to the Lowes to return two $10.97 filters, I had purchased the wrong size and wanted nothing more than to get the correct size. It took 10 minutes of paging plumbing and talking with two or three employees to determine I had purchased the filters at the store ( I did not have my receipt) One was ringing up "as theirs" and one was not. Then they wanted a Driver License which I did not have with me. I did have a passport, photo ID from work, a dozen credit cards, two check books, Etc. I was told they could not exchange them without a DL#. The girl stated that she had talked with a manager which I did hear the conversation, She told her I did not have a DL and asked how she could ring up an exchange. She then said OK, picked up the filters as if to ring up the return and then said "You don"t have a DL with you"? Sorry I thought we had already estabilshed that. GOOD GOSH, ANY COMMON SENSE at the point would be great. I took the filters back and left. Very sad that no one can do a very simple job and use some good judgement. I guess the economy has not affected Lowes in a way that they need anyone's business because you just lost mine over $20.00. bud 8/18/10 FOR YEARS I TRIED TO GET LOWES TO REPAIR A REFRIGERATOR THEY DROPPED AND HID DAMAGE. I HAD TO EVENTUALLY GO BACK TO SEARS FOR A NEW ONE WHERE SERVICE WAS EXCELLENT. WHEN I SAW IN THE WALL STREET JOURNAL IN AUGUST THEY WERE HAVING TROUBLE AND BLAMED THE ECONOMY. I AM SURE THEY WILL NOT LOOK BACK AT THEIR POOR CUSTOMER SERVICE AS A CAUSE. I HAVE SINCE GONE BACK TO HOME DEPOT WHERE THERE EXPERIENCE WITH POOR CUSTOMER SERVICE IN THE PAST HAS LEAD TO A REVERSAL FOR THAT COMPANY. IN DISCUSSION WITH OTHERS I THING MY EXPERIENCE IS A CONSENSUS. Indra 8/25/10 We ordered blinds for our entire house from Lowes located in Plymouth Meeting, PA (Store #757) and spent nearly $4,000. We are overall extremely disappointed with the way the entire order was handled. First, the order arrived severely later then specified in the contract and the initial installer failed to establish contact with us and thus the installation was performed later then expected. Finally, during our installation, the technician realized that the person, who came out to measure our windows, missed a window and therefore additional delay and inconveniences are introduced. Though the Lowes staffs were friendly and appeared to be knowledgeable, but overall poor customer satisfaction/business practices were demonstrated during this transaction. For these reasons, we will not shop at Lows again and in addition, we intend to report this situation to the Better Business Borough (BBB). Marla 8/20/10 My husband and I order flooring through lowes on August 8th, 2010. We were told by the sales person that it would be here in 10 days. I just happened to call our local store on 8/13/2010, to check on the status. The sales assocaite proceeded to tell me it was going to take an additional 2-3 weeks. Yes 2-3 weeks. I am so mad. I called the store manager Patrick who was suppose to call me buy the end of business today, but guess what he never called. I called again and I was told that he had gone home for the day. John E. Morris 8/26/10 0 stars for Lowes in South Lebanon, Ohio Mad Mark 8/30/10 On Wednesday 8/25/10 about 4:30pm I received a telephone call from an employee named Candy in regards to employment. I had applied for 2 positions. Candy was calling me to set up an interview appointment. Candy asked me if I would prefer Friday or Monday. I chose Monday. Candy gave me a choice of several different times that were available. I chose 2:00pm. I show up at 1:45pm on Monday for my interview. The lady at the service desk telephoned Stephanie in human resources and told her I was here for my appointment. Several minutes later the lady at the service desk gets a call. So with the lady relaying to me what she is being told over the phone is that my appointment is scheduled for Friday. I explained to her that I was called last Wednesday and the appointment was set for today at 2:00pm. Then I was told that I was marked down for an appointment last Thursday and that the position has been filled. The last thing said to me was to keep checking. Needless to say I will NOT keep checking. As a person who has shopped at Lowes for a lot of my home improvement projects, I will be hard pressed to return to Lowes for anything. Gerald P. Dalton 8/31/10 I want to thank you for the added interest charge on my credit card! A $233.74 charge was added, due to purchases on a "no Interest" for a year. Did Lowe's go in with the banking business? must have, now its screw all who uses our card. I promise, Lowe's,your card will never be used again and I will never shop in your stores. I will also let my friends know of the very poor attitude of Lowe's Co's. You had the potental to become a super store, now it is a SLOPPY way to do business. Holli Woodward 8/31/10 I bought all my large appliances from Lowes. I bought the extended warranty on the washer and dryer. The dryer broke and Lowes couldn't find anyone in my area to fix it. Four days later my 3 month old dishwasher broke, again no one to fix it. It took me three months of run around and promises to get them replaced. I spent countless times(and money) going to the laundry mat to dry clothes...Its hard to carry wet clothes in 100 degree weather to dry and not have them sour!! I feel like it took way too long for a solution. I will not return to Lowes for anything else!!! hmw5026@hotmail.com michael sacco 9/4/10 WIFE AND ME WENT TO LOWES TO LOOK FOR A WASHING MACHINE. WE SEEN ONE MARK DOWN AND GOT IT. ON A SATARDAY THE 28TH OF AUGUST. ON TUESDAY LOWES DELIVERED OUR WASHING MACHINE. THE TWO MEN HAD NO LOWES VEST ON AND NO PROPER TOOLS TO DO THE JOB CORRECT.THEY ASK ME TO USE MY DRILL THEY DIDNOT HAVE ONE. THEY HOOK UP MY WASHING MACHINE. TURN IT ON AND LEFT. MY WIFE PUT IN SOME WASH TO FIND OUT WE HAD A LECK IN THE HOSE. THEY CAME THE NEXT DAY WITH THE WRONG HOSE. THEY CAME BACK FRIDAY SEPT 3 THAT HOSE HAD A HOLE IN IT.WE HAV E BEEN GETTING THE RUN AROUND WITH PEOPLE WITH NO ANSWERS AND NO CUSTOMER HAPPNESS. MY WIFE TALK TO THE STORE MNGER JESSIE ASK FOR HER MONRY BACK HE TOLD HER DO TO THE SYSTEM HE COULD NOT DO THAT WE HAVE TO WEIGHT 10 TO 14 DAYS. HE TOLD US THAT THEY DIDNOT HAVE A NOTHER WASHER TO OFFER.MY WIFE AND ME ARE VERY VERY UPSET WITH LOWES AND IN THE FURTURE WILL NEVER DO BUSS WITH LOWES AGAIN. LOWES ON MILLERVILLE BATON ROUGE LA VERY VERY UPSET Angie Drumond 9/5/10 My husband and I were out in front of the garden center looking at the fruit tree's in March and it was around 8:00 p.m., and my daughter told me to come to the other side of the table that the tree's were on so I start around and one of the employee's had pushed one of the carts under the table and some of it was sticking out and the lighting was so poor out there you could not see and I feel face first over the cart and had to go to the hospital. They still haven't paid my doctor bills or sent my money back on my medication I had to buy, and I even had to go to the ER another time because I was still in so much pain. The manager came out and took a report and all and even said it was there fault because of the cart being in the way, and when I feel to comfort me they brought me a couple of cement blocks to sit on you know how comfortable that was? Not at all, now when I call they will not answer my calls at the SRS center and when I leave a message they do not return my calls and I am still getting doctor bills. I guess I am going to have to get a lawyer to settle this for me because I am wanting this taken care of my doctor bills paid, my money I put out for my medication and some for pain and suffering. So be careful they don't care. Ron and Natalie Fitch 9/7/10 We recently purchased granite counter tops from your Matthews Township Pkwy store in Matthews, NC. Our salesperson, Josh Curtis, was, by far, the most knowledgeable, courteous and helpful young man you have in that store. He went above and beyond to help us in our selection and even picked out beautiful backsplash tile to go with our granite!! We certainly will look for Josh for future purchases at Lowes. We are in that particular store almost every week for one thing or another and find your employees to be most helpful! Please take the time for congratulate Josh, as he deserves it!  Write A Review For Lowes Corporate Headquarters Note: This is not to be used to contact Lowes Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Lowes. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. Your Name Your Rating (5 Stars) Best (4 Stars) Better (3 Stars) Good (2 Stars) Fair (1 Stars) Poor

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