Les Schwab Tire Centers Corporate Office | Headquarters 1408 Main Street Lewiston, ID 83501 (541)447-4136 Reviews For Les Schwab Tire Centers Corporate Office mary wassom 5/21/12 I would rate them a zero but its not an option. we paid $1400.00 for Goodyear wrangler tires for hunting season last November. they held up great on rough terrain. no problems. now it is may and the side of the tire just split for no apparent reason and they tell us "we don't warranty special order tires". excuse me?! you sell them and then don't stand behind your product? what happened to "we guarantee you are protected" BULL. why would we as the buyer, order something so expensive with no warranty?! why were we not told about this BEFORE we spent so much money if they don't offer a warranty on THEIR OWN PRODUCT?!?! we had 3 people AT THE ELKO, NV store look at them and one said it was safe to drive on, the other said it wasn't safe to drive on and the last said he didn't know. what is wrong with this picture? i do not recommend the Les Schwab tire center in ELKO, NV for ANYTHING. we have had way more problems than this but this is the biggest most expensive mistake we made with them. we used to think years of loyalty to this company was worth something. Apparently it only goes one way.I would really like to speak to someone at the cooperate office about this because the staff at the Les Schwab here does not even try to help us. they just say too bad for you and send you on your way. How are you still in business?! If this in not resolved to our satisfaction, I swear i will bad mouth this company into the ground. i have it with the NO CUSTOMER SERVICE from this company!!! Pissed Off 5/12/12 I had brand new tires put on my car from Les Schwab rated for 80,000 miles. The rep told me about siping but failed to mention or recommend an alignment. I REGULARLY took my tires in for service, my invoices show every 5,000 miles, but was NEVER told an alignment was needed or recommended. I was shocked to find out that after driving 40,000 miles my tires were bald. The rep stated he checked the system and found that I never had an alignment performed on my vehicle so my tires were not covered under warranty because the balding was due to misalignment. When I asked the rep why I was never told I needed an alignment, he stated "We don't do that" leading me to believe Les Schwab does not do alignments. Boy was I livid when I explained my experience to my Dad and he informed me that Les Schwab aligns his car all the time and they should have performed an alignment as a standard procedure when installing new tires. What bothers me the most is that my safty and the safety of those around me was ignored because Les Schwab failed to tell me my tires were wearing incorrectly. I do not recommend doing buisness with Les Schwab. Kelly 4/26/12 I have been taking my vehicles from a jeep to an F350 to the Sacramento, CA. Northgate Blvd. store for years and have spent $Thousands$ and have sent customers to that store and the last time I came in for a tire rotation you would think, I, being a loyal, frequent and top dollar customer that they would take care of me right away. Nope they made me wait and put me at the back of the line and acted like they didn't know me. I think that's piss poor customer loyalty. Dennis 4/30/12 My neighbor was under my 1994 Nissan pickup changing the engine oil when he noticed the rubber around the front ball joints were cracked and 130,000 miles worn. He recommended I take it to the Les Schwab in Grass Valley CA. and see what they would charge to change them out. They took the vehicle in and supposedly checked it out, I say supposedly because the attendant after a few minutes returned the vehicle to the front of the store and told me he found nothing wrong with them. Did they even check it? This has made me very weary of the kind of help they have and I will never return to either have them work on our vehicles or even think about purchasing tires from them. I have had other minor troubles with this facility and have now made the decision of never going back. Shane Fruzza 5/2/12 Hello I had bought two tires back in Jan 8 09 and my mileage was 102,147, I then bought two more tires on Aug 5 09 my mileage was 105,759. The tires I had bought were warrantied for 40,000 miles. Well recently I noticed the first two tires I got were starting to bald. Now currently my mileage is only 130,028. So that means the tires have lasted only 27,881 miles. So to the warranty I still have 12,119 miles left. I took this information into my local les schwab and they told me that they would give me a percentage of what was left to a couple new tires. What is the point of a warranty? I am writing this complaint because me and my whole family has been going to Les swchwab for many years but this just seems to be the straw that broke the camels back. I am hoping for some kind of response to this. the warranty system at Schwab is bogus. Thanks Ron McNeley 5/1/12 I have been to the location on Fairview Av in Boise Id 3 times in the last. 6 months thinking I needed new tires. Each time they say it's ok you are good to go. I have always been impressed with these people which I always buy tires there. This is a great recommendation for the folks there. Several other places would have been more than glad to sell me tires which I did not need. Happy to be a Les Schwab customer. :-) Ron McNeley 9863 W. Alliance Dr. Boise,ID. 83704 Winston 5/1/12 The Les Schawb Tire Centers headquarters is located in Bend, OR, not Lewiston, ID. The only criticism of Les Schwab Tire Centers I could give is that they push their own brand of tires but "can get" tires you may desire to buy. I ended up getting a set of Michelin radials for my Mercedez-Benz at Costco because of their timely $75 discount for a set, plus my annual cash rebate applied directly to the tire purchase. Les Schwab Tire Centers has always treated me very fairly and I trust their suggestions, except for doing break work or other parts replacement which have Mercedes-Benz electronic sensors for the parts. So, given that latter piece, it would be great if Les Schawab would enhance their training and parts servicing for higher end automobiles so we could save even more in maintaining our cars. Roger Hohmann 4/3/12 I took my car in yesterday 04/03/2012 at the Puyallup store on So Meridian for a rotation and balance, got a call later saying that I needed brakes and a tie rod end and a front end alignment. I waited for a call, no one called, instead they left a note that the car was done on the windshield and I told them that I would pick it up at five pm. That was for the tire rotation. So I assumed that since they were also changing the tie rods they would have to call to let me know if it was done. They did not bother to call so I had to pick it up the next day, had to miss work. They would not work with me but instead the Guy at the desk named Tyler was very rude. A friend of mine said that he had taken his truck in once and they told him it was a part that he did not need and two employees look at the front end and concluded that that part needed changing. He took it elsewhere and found out that was the part that did not have to be replaced. So the point I want to make is that they aren't being honest with their customers or won't work with them and take some money off for their mistakes. The guy started yelling at us, and blamed us for the escalating confrontation instead of trying to defuse the yelling at each other. If he can"t handle that kind of situation he shouldn't be at the desk. I and neither my friend will ever go there again and we will inform all ours friends and relatives. Maybe I should call KIRO problem solvers. Jean 3/22/12 Yesterday I went to the Les Shwab to purchase to new tires. After 1/2 hour the service person tells me I need a new battery. I told him I didn't think anything was wrong with my battery and left the store drove two mile down the road to the grocery store. When I tried to start the car to leave the store nothing, dead battery. Called my brother-in-law to drive me to get a new battery and take the old battery out of my car, the battery cables were so lose he picked the cables up with one finger. How did Les Schwab test my battery and not notice that the only problem with the battery was the terminals needed tightened down on the post? When I called the manager for (that store) to ask why and how this could of happened his reply after talking to the service person was the service person didn't do anything wrong and the manager said the service person checked to make sure the terminals were tight which, of course, isn't true. Since, my brother-in-law driving all the way into town to tighten them for me proves it was a lie. ron 3/20/12 I took my durango in to have the front end inspected 2 months ago. they said it needed new boots and axles on the front wheel drive. the quote was 441.00 dollars. Son needed to go to cali for a job and they said it would be ok as long as he did not use four wheel drive. On the 3-20-12 the cali les swcwab said it would be 557.00 dollars. So my son took it in and the Les Schwab employee went to work on it and called us bk and said there was nothing wrong with the front end. Was that being a bunch of crooks here in the Pocatello ID store!!!. If had not been for the honest employee in the cali store I would have been out the money!!! I have bought tires for my car and my durango from them. the tires suck and I have talked to them about it. Kudos to the cali employee , but screw Les Schwab! Will never use them again. Stick it yu know where!!! Mary Shelton 3/5/12 I am at a crossroad with my next tire purchase.... for more than 25 years now I have not had to think about where to buy my tires and now I find myself looking away from Schwabs because of poor service at the Moses Lake location. We moved here a year ago and everytime I go in there I leave....pi##ed off. I have two sets of tires and wheels for my vehicles....summer and winter and have always bought from you. Because I have had such bad experiences with the local dealer I will either need to go out of town or to another dealer..... You should have mystery shoppers to help fix poor service. nathan 3/5/12 well it kind of sad when your local les schwab tires center is turning into the joke of the town (twisp wa) my buddy had bought me tires so that i could travel to north dakota. when i walked into the store i asked the manger how much it would cost mount and balance the tires. he ask me what kind of tires they were and replyed cooper discovers stt he told me that he was not going to mount them because i did not buy them there! so i walk out the door and got into my truck and drove to omak wa to the les schwab there. when the guys there ran and meet me in the parking lot i told them that i dont have les schwab tires but i needed them mounted! not a problem! and thats what im taking about! so the point of my story is not all les schwab stores are good but some are! thanks omak wa! f u twisp wa les schwab Tim De Leon 2/27/12 I brought my 2010 Honda Odyssey in to the Clinton, Utah Les Schwab to have two tires patched. While doing the service they broke the Tire Pressure Monitor Sensor on one of the wheels. "No problem" they stated, "We will fix in in time and you'll have no charge." The problem is that I have had to return to the store 3 times and wait two hours every time, just to be told that they need to order a different part. Although they were friendly and courtious, they still have not fixed the problem which they have created. I was told that they want my business and to give them one more try to make the situation right. However, when I called again to have them attempt to put another sensor in they did not know who I was or what I was talking about. It took them two hours to call me back and this is time I don't think anyone has to waste in their day. Being in the military, my vacant time is really short and this puts my family in a particularly dangerous situation. If Les Schwab wants business from the communities it represents then they should be more professional when it comes to dealing with customers vehicles and their time. Although there was no charge for the vehicle, the 9 hours spent with this ordeal is worth something to me. True professionals answer for their mistakes and make every attempt to correct the issue without hindering a potential future customer of his or her assets. Eric From Utah 2/20/12 The Les Schwab in Clinton, UT demonstrates the best customer service I have received in a long time. Josh, Jared, and the "tire pro's" have called me by my name since I became a customer several years ago. I stopped in today and they both said, "Hi Eric." This is out of the ordinary since I have not been in the shop since September, 2011. They treat customers like friends and their business is always crowded because of that fact. I drive by a competitor on my way to Les Schwab and will continue to do so because of the Josh, jared, and their team. I have been in the Hospitality industry for 17 years and know good customer service is hard to find -- and it can be found in Clinton, UTAH! Very Unsatified Customer 2/14/12 Les Schwab Are Complete Theifs!!!!!!!! They Called Me At Work Saying I Owed The 600.00 Dollars. And If I Don't Pay Them They Would Have Their Collections Place Garnish My Wages. WAIT I Have Had Work Done At Les Schwab Once A Flat Tire Fixed. NEVER NEW TIRES. NEVER HAVE HAD A VEHICAL MATCHING THE DESRIPTION THEY GAVE ME. When I Tried Argueing The Fact There Was No Way It Was Me The Day It Supposedly Occured Because I Was In The Hospital On Bed Rest Getting Ready To Have My Baby. The Man Then Told Me You Neglected Us Too Long Its To Late To Argue Your Case. EXCUSE ME! Neglected No! It Never Happend! And Why Did I Never Get Any Bills Or Anything And Out Of The Blue Get A Call. Noah At Store 210 Was A Complete JERK! He Said The Only Way I Could Get Any Proof Was To Take Them To Court! Ya Everyone Has That Kind Of Money @$$hole. NEVER AGAIN WILL I GO TO A LES SCHWAB. AND I WILL NOT REFER THEM FOR FRIENDS OR FAMILY! THEY CAN THANK THE THEIF'S AND NOAH AT THE STORE IN BUHL, IDAHO. Chandler Richie 2/5/12 20 reviews on this HQ site............17 of them "one star". I guess I'm not the only one Les Schwab "stole" from by refusing to fix a problem unless I bought $700 worth of tires for my Subaru when one was destroyed....(the car has 11,00o miles on the new tires......Subaru confirmed the replacement was not necessary). A practice confirmed today when they charged my daughter $665 for new tires when one tire went flat (with 24,000 miles on the factory installed set of tires)...tire life expectancy (according to Toyota) on the RAV-4 is 50-60 K miles. THESE FOLKS ARE SIMPLY THEIVES .!!!!!!!!!!!!!!! Never again for me and my friends/family. Jeanne Parker, Eagle, Idaho 1/25/12 I grew up in Walla Walla, WA. when Jerry Harper was CEO in Prineville and Phil Wick was the Manager at the WW store. I have been a Schwab customer since I started driving at age 16...40 years ago. What happened to me this past Sunday (Jan. 22, 2010) with both rude employees of Schwab and unavailble services in LaGrande and Baker will forever be stories of sadness and disgust with Schwab. You have lost me as a customor forever. I got a flat tire up on Meacham Hill in a snow storm at 10a.m. on my way back to Eagle, Idaho. I called AAA and they were 3 hours out due to the storm, so I sat at waited. After 4 marvelous young men changed the tire for me, I hobbled into LaGrande. Only adding to my situation of despair,I also slipped on the ice on the freeway and sprained my ankle, so I was hurting as well as concerned as to how I was going to get back to Eagle, when I saw the light on in the Schwab store. I walked through the unlocked front door where I was met by a man in Wrangler jeans, cowboy boots, a flannel shirt, who was sweeping the floor (1:30 p.m). I told him of my plight and he said "there is no one here to help you." When I asked him if there was anything or anyone in the community who could help me....he stated "No, everything is closed." He made me feel like I was bothering him. I left feeling despair while I watched his son play behind the counter. It took me 2 hours to get from LaGrande to Baker with my 'doughnut' spare tire, only to be greeted by a sign on that Schwab door stating it is $120 an hour to respond to your call or $90 if you can make it to the shop. I called 2 of the 4 numbers on the door and got no answer. It took me another 8.5 hours to get into Eagle, Idaho on a spare tire going 40 mpf..in a blinding storm with Durkee, Huntington and Farewell Bend all closed. So much for your advertisement that you will come out on the 4th of July during a family picnic to help a stranded motorist...not the case! As an RN, I know what it means to be "on call"...however, with such rude behaviors and abandonment of a solid and loyal customor for 40 years, I am done with Les Schwab. So much for Les and Dorothy's legacy..and all of the other stellar individuals who were committed and loyal along the journey. I don't know who the man was at LaGrande, I wonder if he has ever felt futile? And so much for Baker, OR. who won't answer their phone. Please appreciate it was not the expense I am disgusted with..everything costs these days..it was the apathy exhibited by the man at the LaGrande store and the none response by the Baker store. You just can't connect to humanity anymore can you?? ..you are now in the "Corporate" world of cold and aloof! I went out and bought new tires yesterday...NOT with Schwab. Can you really afford to be so apathetic in these trying times? I am sure Les is rolling over! LaVonne Fisher - Elko, NV store 1/20/12 My husband and I have been buying our tires at Les Schwab since the 60's. Here in Elko since the store opened. We've always had wonderful service here. Well, this changed this week. A few weeks back, I went in to buy a new battery and have my tires rotated. The guy that helped me out was great - he informed me my rear tires were VERY bad and it would be dangerous to put these on the front. I appreciate his honesty, but was unable to buy new tires at that time. I went in day before yesterday to buy 2 new tires. I asked them to put the new ones on the front, never thinking that they would not remove my BAD rear tires and move my old front ones to the rear. I then went shopping and noticed the left rear had no valve stem. So, I called to ask if they had put the better tires on the rear. She said they always keep the two better tires. Upon getting home, my husband noticed the same old BAD tires were still on the rear. I had driven fast on the freeway and didn't realize this. When I called the store, they said just to bring the car in. Upon doing so they informed me I would have a 3 hour wait. I was there from 3 to 6 pm. Not ONE apology was offered and they pretty much shrugged off my complaint. The girl that helped me almost was rude to me. She was a young dark headed girl. I do believe my business will now be going to Big-O here in Elko. LaVonne Fisher - Elko, NV store 1/20/12 This is a follow-up to the complaint from earlier. Just want you to know how the service at Les Schwab has gone downhill. There was a time I had a tire repaired at this store and after arriving at work, the tire went flat again. I called them and they sent a service truck out and replaced this tire for me at my workplace at no charge. The sucky service they gave me this week will make me go back to Big-O. michael vaughn 1/16/12 I took my 1990 Toyota for a break inspection I waited 2 hours and everyone that came in after me with a new or nicer car they put them before me that is discrimination and I will not do business with Les Schwab again and allot people I know wont after I talk to them I'm going to spreed the word how poorly I was treated to Tanya Moulder 12/28/11 I want to give a great big Thank You to Ralph the manager at the Les Schwab in Elma,WA. for going above and beyond the customer service. I needed both front and rear brakes very badly and Ralph took excellant care of me as he always does. He also got me back home so wouldn't have to sit and wait for hours, and he also had my truck delivered back to my home when the service was done. Ralph you are the best and I hope Corporate knows what a wonderful job you are doing and the EXCELLANT customer service you give. Thank you very very much!!!!! Santa Clause 12/11/11 For Les Schwab, "Doing the Right Thing Since 1952" ??????? How can you claim that??? Les Schwab has lost the Christmas Spirit, and did the wrong thing in treating an employee for many years with his Christmas present of being FIRED!!! Yes folks, on Dec. 10th Corp. office fired one of their best employees for helping 2 neighbors fix their car. He did not charge the neighbors for the work, as they were both financially stressed. He purchased the parts from Les Schwab, which was against the rule. They called him Dec. 10th and said he was FIRED and would not get this years bonus, loose his insurance and retirement. Les Schwab has become the Grinch who Stole Christmas !!!!! This is unacceptable, and Les is now on Santa's "Bad List." DEStroyer33 11/17/11 LES SCHWAB F****D ME IN THE A$$ WITHOUT ANY LUBE. my tires were still under warranty (30,000 mile warranty; my mileage:17,000), and I had a blow out on the rear passenger side. They told me they would try and find a used tire with similar tread, or I could get new tires in which they would credit me $75 for each tire(I paid $175 original price; current price is $200) . They kept saying I just had a road hazards warranty when in fact I did have a 30,000 mile warranty. I was told my car just "goes through tires fast because it was a SUBARU", and if your car is all wheel drive then you better bend over and brace yourself for an unauthorized anal entry. LES SCHAB on 12th in Ogden,UT, WORST CUSTOMER SERVICE. Dave Henry should be embarrassed of his employees, especially T.J. Atwood and Brent Riggs. Needless to say, LES SCHWAB TIES, you have lost a customer for life. kathy m 11/18/11 Les Schwab has really declined over the years. You get a small amount of beef any more and Costco has better prices and the same free rotations and air checks. My mother inlaw got new tires from Les Schwab and they forgot to tighten the lugs on one tire - could have had a serious accident!!! They bid us and tried to overcharge 1500 for stuff that needed to be done before they could do an alignment - took it to Jim Bacon Tires and they said nonsense!! It didn't even need an alignment! It was a tire problem. Easy fix. Alex R. 11/18/11 Les schwab in la grande Oregon, I am very dissapointed with the services I have been getting from here. One day I had a flat so they came and put a new tire on my car at the local tire center, about a week later I slammed my brakes and my tire nearly came off my rim, again I made a service call and they showed up reset it and told me good to go. A few days later another flat and another service call this time they didn't show up I waited to hours still no show, I called and filed a complaint. Then today 11/18/11to my surprise another flat tire..... another service call and another no show.... I called the headquarters and they said "its because the season and I need to take my car to my local les schwab." How can you with a flat??? So my story ends with my car in the driveway flat. Once I pay my tires off u am closing my account. Skip 11/14/11 I am a disabled veteran and about 6 months ago got a car that needed new,so I called Les Schwab in Poulsbo,WA and asked for spacific tires for my car and was told that they diden't have them and that they were on the way and would be on the morning delivery truck,so the next day I called and asked about the tires and was told that they were in so I drove the car there to buy them and was told they diden't come in,and I explained that I was told they were in,to make a long story short I was forced to buy a set of smaller sized tire then I wanted,because I could not drive any farther to get what I wanted safely,I will no longer do buisness with Less Schwab Tires. I wonder how much they pay those people to make those comercials. NOT HAPPY> Brian 11/10/11 I recently went to a Les schwab in Centralia Washington state told them I had a shake in my tires and would like them to rotate and balance my tires. They told me it would cost me money even tho it was their tires. They asked me if I bought the tires. I told them I recently Bought the truck and the tires where on it and I had the receipt from the previously owner who purchased them at Les swab.They told me it was still going to cost me.I took it to another Les Schwab they put it on the lift was going to rotate my tires and found out the tires were not the reason it had a shake.The Brakes were metal to metal no pads left rotors were very bad and 1 caliper not working wright.That Les schwab did all that free of charge.Needless to say the Les schwab in Centralia Washington Lost my Business and has poor service! Marcus Beck 10/14/11 I recently was told by the technician in your faclity in Corvallis Oregon (9th street store)that the front end of my mid 90's suburban needed a complete set of ball joints, control arm bushings, and a new Pittman arm. Since I have been working on my own vehicles for most of my life and had never doubted the service I recieved in the past, I elected to get the Pittman arm replaced(if it fails, I can't steer) and ordered the parts I would need to effect the rapairs myself. The summary of this story is that I was unable to find ANY wear in the front end components at all. To double check my assessment, I had another mechanic with 30 years of experience check the front end with the same outcome I had observed. I know that humans make mistakes and I am willing to listen to reason as far as resolving this matter is concerned, but what is unconcienable about this situation is, that when I approached the manager, he suggested that my mechanic was wrong and invited me to write a letter to your headquarters and see what it got me. I have traded with your company for 20+ years and up until this point, was a staunch supporter. I am notifing you that I will no longer trade at any of your stores, I will tell the considerable number of LS customers I know this story, and will persue every legal channel I can to insure that customers of your company avoid becoming victims. I am following your store manager's advice but I promise you this situation is far from resolved. Deborah Mulvihill 10/11/11 Our son Sean Mulvihill has been waiting for 3 months for his tires to come in from Les Schwab on Union Ave in Renton, paid the balance, including siping. He had paid on his credit card and kept being told these tires had to be special ordered, and shouldn't be any problem. But we came to find out that they wouldn't be able to get the tires after all. At that time, Sean opted to find another place, Truck Performace, that might be able to get his tires. They responded in 3 days, and have his tires ready now. But now Les Schwab is telling our son that it will take up to 1 week or 2 for a credit back on his credit card. So until the credit is reimbursed back to his account, he can't go to get and pay for his tires at Truck Performance. I have never heard of any credits taking that long for reimbursement. We have been customers of Les Schwab for over 20 years, and have just purchased our own tires and wheels from Les Schwab, and haven't had any major issues until now. Tony Meyer 10/10/11 Recently i was traveling and was in the Redmond Oregon area, I found a large screw in my passenger side front tire. Having a 5 hour drive the next day,(sunday) I found the LesScwab store and went in for my repair. They advised me they were closing and when i asked if they could help me since i was traveling and had a long drive they said NO ! Instead of them come running to help like they advertised, they ran away. THey should have to pull there adds off tv for falls advertising. Thank you Redmond WalMart for your great customersevive and a job well done at closing time. SCWAB SUCKS !!!! RPenrod 9/28/11 9/28/2011 I am writing to tell LES SCHWAB Corporation that I am appalled at what Les Schwab Corp representatives, has done to my Son. First off he has worked hard and faithfully for your Company and was severely injured on the Job. In the mean time he was similarly fired by a supervisor who had no business in my humble opinion in being a Manager. Then rehired over a year ago by a differant LesSchwab Store. Now I just recently found out that he was accused of having failed a Random UA Test. I can vouch for my Son's Integrity and honestly in this matter. So now with over 12+ years of various UA Screens with no failures he now has failed a Random UA test. So your Company still owes him Monies due him from being injured while asked to use an Unsafe Piece of Equipment. So now that he is BLIND in one eye along with other Complications, Somehow my Son now mysteriously fails a random UA. I would like to talk to someone who has some horsepower before I call in my Corporate Council. RPenrod Mike s. 9/26/11 A week ago I took my ford escape into the les schwab in caldwell id. with a complaint of my steer tires wearing and the right steer tire loosing air. When my wife picked it up she was told that the alignment was fine and the problem was that we werent watching the tire air pressure,also that she was making too many left turns. They didnt even rotate the worn tires to the rear,they left the worn tires on the steer axle.I had to be back in Cresent Valley Nev. the next day so I take it back with me. What do know,when I get there the tire is low again.And Im 40 miles from the nearest air. I work my week and get my friend to bring his service truck out and air my tire up. I get back to Caldwell, tire is low again. I take it to the Nampa Id. store and what do they find but a screw in my right tire.133.00 later I got a new tire.If the Caldwell store had done thier job the tire could have been saved. lynne m 9/25/11 drove into les schwab in antelope,ca on thursday sept 22 with a flat tire. i am a 58 year old woman, it was about 7 pm but everyone was still inside, when i went in. at no time would anyone help me - they said i could make a appt for tomorrow. what was i suppose to do sit in the parking lot with a flat tire all night. as i sat outside and it was getting dark, everyone got in there cars to go home - no one would even look my way. customer service, i would have to say is not in your hand book to your employees. when i did finally get my donut tire on my car - i drove straight to pep boys and got new tires put on my car. I am not a les schwab customer anymore. 8/19/11 Les Schwab has to be the worst place in the world to take your car or truck to get serviced at. I just brought my 02 gmc sierra there to get the brakes checked. They said that my rear brakes needed to be replaced on both sides and it was going to be just shy of $800.00 I took it right down the road to a local owned repair shop and they did it for $377.29. Les Schwab sucks and they have the worst customer service I have ever had in my 22 years of driving. My recommendation to all driver is when you see a Les Schwab and you need service to your vehicle keep on driving to the the next town dont even humor the thought of getting it done there. Les Schwab can go to hell. mike bell 8/20/11 Thank for doing an alleinment on ( grampa) my 78 aspen wagon shortly befor the store closed. Jb(Pullman, WA Tech) dialed in the vehicles tracking with lazer precission. I can always depend on The crew at L.S. to get the job done correctly. Ron R. 8/24/11 I had a brake job done by Les Schwab in Chico, Ca. about a year and a half ago. When I applied the brakes it sounded like metal was rubbing on metal, so I took the Honda van back to Les Schwab. In fact, I took it back 5 times during the next year and a half, and they still didn't fix the problem. So then I took it somewhere else and they resurfaced the rotors and sanded the brake pads. They bascially did the job correctly and the problem was solved. Les Schwab has not only lost a long time customer, but I encourage people to go elsewhere for their brake needs. kathy 8/28/11 Hazel Dell, Vancouver, WA. My son went in to get a flat tire taken care of and was told the tire could not be salvaged and that he needed all new tires. I had given him a blank check as I did not know what the repair would cost. It was almost closing time and the person helping him told him they would have time to do it and steered him toward the expensive tires. My son called me and as I am no tire expert, asked him to call his dad at work. My husband could not take the call, and as my son was under the impression it would be dangerous for him to drive on the tires he had, told them to put them on. We went in thinking it would be around $20, and my son wrote a check for $750. When he called me, I drove right down and told the manager to take the tires off immediately and that I wanted my check back. I did not see it, but my son's girlfriend said she saw the guy throwing things around in his office after he talked to me. FYI, I was calm, polite and apologized for the inconvenience, but also said I did not appreciate them using scare tactics and pressure on a 19 year old kid. Absolute disgust, and NEVER will we do business with Les Schwab again. Deric 8/29/11 I took our Mazda to Schwabs to have the drives side CV Joint replaced. They quoted me just under $250 for part and installation.. My Mazda had three CV option to choose from but not knowing which one fit they ordered all three to make sure they got the right one. Hours after dropping of the Mazda they call and said to was done... I was told it might take up to 2 day to get it fixed.. GREAT JOB Schwabs I will be back... J.D. Bowlin 9/14/11 I purchased tires from you Emmett, Idaho store; they rushed to get me out the door. Minutes later as I am going home the balance weights started falling off all the tires and there is a constant noise coming from one of the tires. That noise turned out to be weights left inside the tire itself. All this was finally topped off one of your Store Managers that thought my predicament was hilarious, I am glad that I was able to provide some humor for employees. My family and I sure didn’t find it funny as well as the time wasted because your employees can not be count on to do it right the first time! As far as your commercials and promotions go they’re a bunch of crap and lies! Two things that do relate to Les Schwab are low quality work and lack of professionalism. You have lost a customer and I guarantee that I will tell my story and send people to Big O Tires! Sincerely, Jonathan D. Bowlin jonathan.d.bowlin@us.army.mil Rudy 9/14/11 Not impressed with their line and promises of good service. But I will give them this much they make some great popcorn, as for the tire business, stick to what you do best and that is making popcorn. If you want Popcorn they can't be beat but if you want good honest service and value, go somewhere else. I sure well send people else where! Ronnie 9/9/11 I was in Pendleton Oregon today and I got a flat tire.. I had no jack or tire Iron and no money, and I had my friend and his 5 month old baby and my five year old son with me, they put my spare on for free and the customer service they gave me was bad ass.. Those guys were so good up there.. My hats off to Rob, the manager up there at the Pendleton Oregon store.. I will do all of my tire shopping there from now on.. Tom Shannon 7/5/11 Took my 1994 Buick Roadmaster Estate Wagon to Les Schwab in West Valley City UT on Thurs. morning June 30, 2011. The rear brake line was leaking and the front reservoir drained, tripping the Brake Warning Light. Mechanic replaced the rear brake line,and bled brakes. Unfortunately my Brake warning light was still on,as proportioning valve plunger wouldn't re-set. Mechanic attempted to call around to get a used valve from a local junkyard,with an unknown donor 1992 Buick, as no new parts could be located on a Fri aft. After sitting in shop over the long 3 day Holiday Wknd. I returned to Les Schwab Mon. aft at 3P, only to find "used" part had arrived but wasn't installed. At this point, after doing internet research over the wknd,and finding the 1992 donor part wasn't correct part no, I asked for my car keys and left, after paying labor of $90/hr for 2 hrs.plus lines & couplings,and driving home with only front brakes,and warning light on. When I placed car on ramps at my home, I discover the "old,rusty" brake line was never removed, nor was the new brake line secured back in the original,plastic clips!.My rear brake line was haphazardly shoved along old brake line with no attempt to secure properly, rubbing metal to metal with other car parts, and just hanging in mid air! Now I know why new line was never bent properly to match orig. line(That takes time). Plus grease found on interior carpeting,new RR white walls,(grease from prolly driving onto floor lift)plus greasy fingerprints on hood & chrome grille. If this mechanic was ASE Certified in Brakes, It makes one wonder? Please think twice about Les Schwab hydraulic brake work.And ask for the old parts back! At least inspect your vehicle (on the lift) before you pay the bill! Just another case of Mr Hurry Up Mechanic moving on to the next Brake Job! End of Rant. 7/15/11 TO ALL POSTERS ON THIS SIGHT...................... If you need to file a complaint with Schwab you need to call headquarters directly to complain. They do not have an e-mail mailbox for complaints. Here is the direct number to headquarters....1(541)447-4136 The reason why I know this is because I just filed a complaint with headquarters about the lack of service/communication (cahrging for balancing & valve stems when it was not done) from the Vacaville, CA store. Josh 7/16/11 Just like to say don't but a les schwab battery!!! The pro rate is only good a receipt nevermind the fact that it is a les schwab battery and all my tires have been bought there. Chris (122nd & division, portland or) tries to tell me if you buy a samsung at best buy will best buy warranty it. Wtf is that supposed to mean? This battery has Les Schwab all over the F**kin thing. Are you trynna call me stupid. I just wanted the pro rate on a 5 yr warranty battery, they told me it was installed in 01/09 and when it comes to replace it's like I'm speaking a foreign language. I hope your happy I will no longer do service with les schwab and do my best to make sure anyone and everyone I know will not use your company. I will make sure the chain of dealerships I manage will opt to a different company as well. Talk to me as if I'm a valued customer like you claim in your lying commercials and things might have been different. Karl W. Kunberger 7/19/11 Here's my Les Schwab story. 6 of us were heading back from Yellowstone in my 38 ft. motor home when a upper radiator hose blew 5 miles outside of Rigby Idaho. We pulled over off the road and checked out the situation. It was hopeless to fix. I called five or more so called service stations and garages and no one would lift a finger to help us. I even offered to pay triple just to come out with a few tools that we needed to get the hose off. I already had a spare new hose on me. Just needed a small extention. Out of desperation and trying to get it off with what we had I called Les. Just maybe they would help. Called and talked with the receptionist and told her our troubles. She said that they would come out and help but there would be a $50 service charge. No problem. The young man showed up moments later but with only a few tools. None of which would help. I asked could you take us to a Napa store? You bet hop in. So away we went. Was able to get the tools needed and fluid. Got back and I told the young man I needed to pay the $50 bucks for the service charge. He had to call for billing and when he got off the phone he said NO CHARGE. Have a great rest of your trip. I can not tell you how I felt. It wasn't the money it was the service and the kindness to help someone. I have always had Schwab tires and the motor home has 6 of them right now. I will never go anywhere else and neither will my two kids. That's my Les Schwab story and I thank you from the bottom of my heart for helping us and getting us back on the road. Mr. Johnson 7/21/11 Les Schwab needs to be investigated by the Better Business Bureau and the news media. This automotive company not only misdiagnoses tire and brake issues, but they also create problems with customer's cars & trucks for profit. I am going to write a formal letter to this company and local news organizations--both newspapers and television outlets and I invite you to join me in this campaign. America has standards that apparently this company does not think that they need to follow. Les Schwab, you will be closing your doors nationwide in 12 months if your unethical practices are not corrected immediately. Guaranteed! j 7/22/11 I have to say - best service I have ever received. Not sure where these folks are going! Jim Madison 7/22/11 I have purchased tires for the passed ten years from les schwab tires at the sparks, nv praterway location have had very good service until today went in for a tire repair on a new truck and got the wrong man at the counter and I use the word man very sparingly, he wasn't I have seen him miss treat customers be for on at least two occations and said to myself he wouldn't treat me that way and now I won't be back at that location, I hope you see this bryan Shellie M 7/23/11 A few months ago, I bought some tires from the store in Newport, OR. I was told that I needed to have my car aligned so I made an appointment. I took the car in and the mechanic came out and told me that my car needed new wheel bearings and that would cost me over $300 (including the alignment) I told him I didn't have that kind of money right now so it was going to have to wait. A few weeks later, I smelled something in my front wheel. We had the car towed to our mechanic in Waldport. He replaced the calipers and told me that there was nothing wrong at all with the wheel bearings. I was very upset that Les Schawb tried to pull something like this on a senior, on a fixed income. I have bought my tires from them for years but I will no longer do business with them. The worse part is that I wrote a letter to the owner/manager with the complaint and I never heard one word back from them, not an I'm sorry it happened or go piss up a rope. Dave F. 6/23/11 Les schwab in north city seattle WA is full of crooked personnel should have known when one of there dumb employees damaged my moms car and after several months they still wouldn't fix her car so I found a purchased the part and didn't charge them for the labor to put it in then we made a deal to do rear brakes and complete rear drum brakes on my blazer they called back said all done I didn't make it 40 miles when the rear brake job broke free and dammaged everything inside rear drum including the drum after spending 3 to 4 hundred in tow bills and another. 4 to 5 in parts to fix what they s didn't do they didn't do anything inside the drum the old hardweare broke and shoes named under the axel now I only wanted the price of the brake job back that's all I purchased parts localy thu a shop now I've done buisness with lesschwab for 25 years my dad at least 20 im done lesscwab has made a federal case when they are at fault and I wasn't requesting anymore than the brake job that they didn't do so if the mess up your equipment demand its taken care of up front and done right away they will always figure out a way to s few you out of what's due you ever time so find another tire store no one should be screwed over by les schwab when there at fault ron morbeto 7/5/11 Well, I see I'm not the only one, that's been a longtime satisfied customer. Until The Good owner died. Now they've to heel in a hand basket. I go to the Orego City store. They have a bunch of liers there, A manager that stands behind his lieing employees. I went in and had new tires put on my truck and askedthem to check my brakes to. I was standing right there whatching him, he never pulled the drums off,when I asked if they checked the brakes, I was told yes. I talked with the manager,he backed his employee. I called corporate, they did the same. I thought I'd give Les Schwab, another chance. That doesn't work either. This past weekend I bought some new wheels for my truck, I got a block away when I noticed my low pressure warning light was on. I went back, and spent another half hour there as there read the repair manual to try to figure out how to turn the warning light out. The guy then checked the pressure, and told me that on the silverodos, the back wheels had to be at max pressure, in order for the warning light to go out. 80lbs. It didn't make since to me, so I rechecked my tire pressure, he sit them at 55lbs,the same as the front. My center caps rattle like crazy. I just can't figure out why the guy lied to me,why didn't he just say, they just didn't tell me,they got the pressure wrong,instead of telling me they had to be at 80lbs. Deana Liberman 6/28/11 I purchase tires for my truck a few months ago and i got a flat tire went to the store in woodland ca they patched my tire but the hole was in the side wall of the tire. and i asked how can you do that i was told it was OK. i do not feel safe driving on this tire. Rex Urban 6/30/11 I own an automotive repair shop and have been in business for over 32 years. In that time I have seen several bone head diagnosis and down right stupid stories come from angry Les Schwab customers who came to me to get the problem corrected. This time it concerns me and I can't take it anymore. My shop replaced the front shocks and springs on an 1988 Mercedes Benz that someone had drasticaly lowered. While doing the job we noted that all the adjustment points were out to their maximum so we knew that the alignment was way off. Also noted on the first test drive was that the steering wheel was off center and the tires felt like they were out of balance. I sublet the four wheel alignment, center the steering wheel and balance all four tires to Les Schwab in Keizer Oregon since my usual alingment shop was booked and my customer needed her car ASAP. When I arrived to pick the car up I was handed the Warranty information and charged $85.00 and also handed an estimate saying that she needed two front tires because the belts were shifted. No problem I thought, I will tell my customer about it. My assistant picked up the car and drove it back to my shop where my customer was waiting. She hopped into it and drove away thinking all was ok. NOT!! When I showed up my mechanic told me that the steering wheel was still off center on the way home! This was one of the things I even saw in red on the work order! How brain dead can a mechanic be. I called the Keizer store and asked for the service manager. When he answered I explained my problem. He told me that they didn't even align the car because the front tires are bad. I asked why no call or just rotate front to back? All four tires are the same size. "We don't do that" he responded! Hmmm, so you did absolutely nothing to my car? Nope. Then why did your service writer just charge me $85.00 and give me a nice warranty package? It's quite obvious to me that the back of the shop doesn't know what the front is doing. He treated me like it was my problem and offered to give me my money back. Mighty big of him since they did in fact just commit a crime. They didn't even offer to call my customer and explain their screw up. No matter, I wouldn't want those snakes to talk to my loyal customers. It was my mistake to ever take it to them in the first place. I called my customer, arrainged to pick up her car and take it to my trusted alignment shop and returned it to her. NO CHARGE. While at the alignment shop several other mechanics and myself carefully looked over her tires and all agreed that they had another 20.000 miles on them and nothing was wrong except two were out of balance. Funny. Pass this on. K.G. 6/10/11 HERE IS MY LES SCHWAB STORY: On June 6, 2011, we were traveling from Redding California to Sacramento California after a long vacation and just wanted to get home when we got a flat tire on our boat trailer near Woodland California. We had six people in the vehicle, including an high energy 1 1/2 year old, and two other small children and stuck on the side of the highway (I-5). My husband unhooked the boat trailer and started his journey to find a boat trailer tire. After over an hour of searching, he was unable to find the tire, in that the "other tire stores" did not carry them. Plan B was to have the trailer towed home by AAA. However, it was going to be a two hour wait and that still would not have fixed the tire problem, and the fact that all 6 of us would not have fit in the tow vehicle. FINALLY, we decided to call Les Schwab (joking about people having a "Les Schwab story" and thinking, "Could we have one one too?"). The time was now approaching 5:00 and we were getting desperate and better do something quick before all the shops were closed. So, I called the Les Schwab store in Woodland and spoke to Clint. Clint had TWO different types of tires in stock. Client sent Jose out to our rescue with both tires, giving us the option of picking which tire we wanted, not just sticking us with the most expensive one. Jose arrived in minutes, changed the tire, and we were on our way within an hour. We were beyond thrilled and could not thank Jose enough. Jose and Clint were so very nice and professional. We could not have asked for better, quicker, or friendlier service. Les Schwab has earned my business for life. NOW, WE HAVE OUR OWN LES SCHWAB STORY! Dawn H. 6/20/11 Last October I purchased a set of brand new, all-seasons for my 2006 Tuscon. Yesterday I had a flat. Was told that my tires were all "balled" and that it was a wonder I had not blown out a tire on the highway. I came in to Les Schwab today thinking I would at the very least get a new set of tires as the ones I had just bought should have lasted me more than 1 1/2 years. I was told initially that for almost $300 I could purchase new tires again & keep what was left on the warranty (30,000) of the $700 tires I had bought a year ago. I do not have $300 in my bank account to allow me the freedom to just do that. I was then offered a used set of tires "THAT ARE JUST AS GOOD IF NOT BETTER". The ones I bought a year ago should have been "better" as they were brand new. Well what I want to know is this, am I going to have to turn around and buy new tires again in a year? I have had tires that have lasted me five years without getting balled. I live in a small town in Northern Idaho and drive roughly 50 mi. daily to & from work. My tires have always lasted longer than a year and a half. These should have lasted longer. It is a breach of warranty as far as I'm concerned. I live in a small community, work for the county and there are only 2 tires centers besides the WalMart store and more than half of the employees where I work use Les Schwab. I have read some of the above complaints and I hope that as of this emailing they have been responded to because as of right now, it does not look like they have. It is disheartening, I am on a single income love my community and have always supported it and the businesses that are here in Sandpoint, Idaho and will continue to do so however I will no longer patronize the Les Schwab in Ponderay, Idaho or any other city or town. Stephanie 6/8/11 I have been a customer of Less Schwab Tire for over 10 years. We spend a lot of money on tires, rims, brakes, you name it... We have 6 vehicles that all need tires ect... This is the second time in less than a year that Less Schwab of Port Townsend, WA has let me down. The first was driving to OR doing about 50mph and having the drivers rear tire come off the lifted GMC and travel 6 lanes of I-5 traffic. Thank God neither one of my children were injured. Now, I have ordered a new set of rims and tires for my chevy and it has been 5 weeks and 5 days. Everytime I call to ask if they have come in yet, they keep promising me I will have them by friday. Friday comes along... No rims. I have been waiting for over 5 weeks for 2 rims. I know Less Schwab has done their part by ordering them, however, if you are going to use an outside company I believe it is your job to make sure they do THIER job for your customer. This is the second time I have concidered taking my vehicles elsewhere. Im not a happy. I am down to 1 vehicle and waiting this long for 2 rims is not acceptable. maarten vankruyssen 6/9/11 I bought tires for one of my cars may 21st at les schwab store on south virginia in reno n.v.. picked up my car so I could drive it over the holiday weekend. Left my truck there in the parking lot. Over the weekend my father passed away and i had to fly to europe for the funeral. totally forgot about my blazer at les schwab. came back from europe to find a text message from a friend of mine that he saw my blazer getting towed. i called the manager rick and he told me the truck looked abandoned and yes he had it towed.he told me the licence plates did not even match my vehicle which is crazy.i just called the towing company and they want $600.- to get my truck out. i do not have $600.- so i just lost my truck . thanks rick butthead and thanks for hanging up on me too. i will tell hundreds and hundreds of people about this to make sure you will lose some kind of business over this.if i could rate this kind of service -5 i would . lewis e gentry 5/31/11 i just whant to say the manager in lake stevens is very un professional ferst he put the wrong tires on my truck and told me that thay cost more and asked if i would split the def. at this point the tires were on the truck like i have time to sit there and wate for them totake the tires off and put the right tires on and than thay dont have the right hub caps so thay say come back thursday and thay will be there granted i work 10 hour days in 3 days i lost 300.00 in OT and i still dont hava my hub caps yet and its been over a week iif my tires arent compleet by 6/1/2011 i will take them off my truck and give them back. thanh u very much LEWIS E GENTRY Lynn Lamm 6/2/11 I have owned 8 cars and only Les Schwab puts tires on my car. This last round about with tires for my ML430 4x4 I was told I needed 2 front tires but that they do not make the old tire I would have to purchase 4 new tires to match and that I also needed a 4x4 alingment the N. Seattle store on 99 said I needed the alingement to fix the wearing problem on my front tires. I asked will that make my tires last longer? The guy said yes that I would get the full life from them. 14,000 miles later out of 60,000 the front tires are warn out on the inside and I took it back to the same Les Schwab and was told I must of hit something and the car is out of alingment. I told him NO I did not hit anything and I wanted them to stand behind their word. Hi told me it will be another $450 for tires and $89.00 for the alingment. So I took my car to my Mercedes dealer to ask the shop why the car was wearing out the front tires. he told me I needed an alingment. REALLY? Stand behind your products. I think it's shameful that you'er not taking care of your customers any longer. Shame on you. Brad Shafer 6/3/11 My story begins at the West Valley City Store in Utah. I have been a loyale customer of Les Schwab for a number of years and up till now have experienced great prices and service. This is my second visit to this location and the second time I feel like the staff of this store did every thing they could to rip me off. My first visit was for a simple tire rotation. After a long wait the mechanic came in to inform me that my brakes needed to be replaced because currently they were below the state minimum thickness to pass a safety inspection. The solution was to replace both front rotors, and pads, both rear brake drums and to replace the brake fluid. Almost 600.00 worth of parts and labor. My vehicle only had 25,000 miles on it. I realize that having been a mechanic for 15 years in my previous career that it was possible. However when I went back in the shop with him I noticed that there was 3/4 of pad and shoe life left on my brakes, the guy was completely trying to pull one over on me. Today I came in foolishly to this location with a flat tire thinking they could maybe just put a patch on it for me without ripping me off. I am unhappy to report that not only was I waiting for almost 2 hours, but they managed to break one of the studs in my wheel with there air gun and wanted to reshedule me for another day when they could charge me to fix their mistake. The best part was when they told me a needed new shocks and struts and they could do those at the same time for me. The problem was I just had shocks and struts replaced 2 months prior at another shop. I pleasantly informed them of this and miraculously they were able to repair my stud and tire in 20 min and get me out the door. What a joke! A really hope someone from Les Scwab reads this and investigates this before more people get ripped off. These people should be terminated and this problem fixed. I have had good luck with another Les Scwab store so I'll probably go to them, but I certainly won't be back to this rip off station. don mardsen 6/4/11 a few years ago before my wife and i went on vacation we had our tires rotated and brakes checked. Les Schwab in Tumwater didn't check brakes but told us they were fine. It cost me nearly $700 to have rotors turned and new brakes while on the road. Manager was very apologetic and blamed his "new and untrained" staff. Then I had trouble with Les Schwab's top of the line batteries. Manager told me the battery was OK and seemed to blame me. I got a new battery that didn't hold a charge and manager again suggested I was doing something wrong, but after argument replaced the battery. Now I just had a tread come off with about 1/2 tread life remaining. Tire looked OK to me, but the store told me it was because I needed new shocks or was not driving properly. Tire looked OK to me, but I bought another tire. When i got home I found they forgot to put hub cap back on...another long trip to the Les Schwab tire store. Over the years I have spent thousands and thousands of dollars at Schwab. I am 67 years old and have an ideas when a tread is wearing unevenly or a battery is not holding a charge. Why treat me rudely or act defensive when they forget to replace hub cap. (How the heck do you forget a hub cap, anyway?) I am not pleased with Les Schwab in Tumwater Washington. i think for my next set of tires I will go to another dealer. Adam R. 4011 S Highland Dr, Salt Lake City sucks! 5/20/11 Watch for the (bait n' switch) They say there is no charge for flat repair,and then once they have your keys its $13. Also they said that included mounting and balancing, but they only mounted. NO BALANCING which was obvious when I got on the free way I could also find no " balancing weights " on the in or out side of the rim. The time was also estimated at 45 min. 2 hrs. later nothing had happened. My experience was VERY POOR!!!!!!!!!! Andrew N. 5/16/11 You know a company has poor customer service when you cant find a customer feedback link, number, or email address on their website. The best way to avoid unhappy customers is to make it difficult for them to tell you how they feel. This is not the same brand that I admired when I first opened my account in 1995. Take some lessons from other customer service Northwest greats... Starbucks, Nordstroms, or REI. They dont add surprise charges on your bill. They dont have you transfer accounts when you move and then reset your credit limit to a hundred dollars after years of good business. Learn a lesson, Les Schwabs - dont penalize a customer for moving stores. Costco just got alot more appealing. Doug P. 5/16/11 i went to Les Schwab for a brake inspection because the brakes were making noise when i used them. they put it up in the air and checked the brakes and told me they were good. Two days later the grinding noise got louder. by the end of the week i inspected the brakes myself to find that the rear rotors had large grooves in them. The brakes were shot in the back. the brake pads and rotors were replaced. there was nothing left on the pads. Very disappointed. I have been changing my tires for mine, my wifes and two daughters cars for 20 years. I am rethinking this. Mr. Lowe 5/18/11 I went into Les Schwab(Renton, WA)on 05/17/11 to have a couple of tires replaced with new ones tires. Les Schwab purchases (tires) already on vehicle at no charge. Instead quoted over $500.00 dollars. After returning later that day to find out the tires were replaced with used tires that a customer purchase and returned after 10 days. Manager & employee tired to justify why the used tires was put on my my vehicle, after I had already paid. Manager mentioned that past due on my account had to be wrote off, during the time I was sick. Your company decided to work with me on the account, so why slap it back in my face, if you made the decision to work with the customer. But this has nothing to do with what I'm paying for in(Cash) as of yesterday. "What kind of B.S. does the account have to do with doing the right thing on behalf of the customer request for NEW tires to be put on the car, not used tires. But you treat your loyal, paying customer like the rag you wipe your hands with. We are all paying customers and we bring the business in......So treat us the way you would like to be treated when you need service at any establised busines.... "What you done to me, and others is already done to you. Lying to people to get over will never benefit you, it's only a matter of time, you will get dupe $$$. Bad business brings bad reveiws, conflict, & alerts BBB. Report your cause. No need to recommend, or do business with Les Schwab ever again........My personal rating, NO Stars. Mr. Lowe 5/18/11 Continue,I was in your Renton, WA Les Schwab on 5/17/11 for new tires and used tires were put on my car. I went out and looked at my car went back in to question it, Manager, (Steve) then called employee who put the used tires on my car. He was rude and disrespectful, "He said to me, I don't have to convince you that the tires are NEW!!! but they were used, Manager (Steve) confirmed tires were used. There is NO way, customers should be treated in this manner regarding purchases made. If it NEW you want when you go into any business it's NEW you should get!!!!! BBB is all over this. Whatever happen with treating the customer with care so that their business will come back. It went right out the door, never to return. Les Schwab, educate you employees with better business ethics to keep your customers. 5/19/11 Don't bother complaining: LS doesn't answer complaints! Jamie L 5/12/11 I took my car to the les schwab in evergreen montana to have my tires blanced and rotated that i bought brand new from them 3 years earlier. The guy came out and told me they could not blance and rotate my tires because they were worn on the inside and my aligment was off. I said my car drives perfectly stright down the road and those tires are not even 3 years old and have less then 20 thousand miles on them. He told all they could do is sell me two new tires for $275 and i said thats ridiclous considering i had goten a flat tire not even a year ago and that was 100 dollars! I told him i couldnt afford that right at this time. he brought my car out to me and i took off i noticed my car was slightly wobbley and was going to call them about it when i got home. i was around 3 miles away from there when they called me and told me i need to come stright back because they had forgot to Toruue my tires!!!!!!!!!!!! i came back down there irrate telling them my tires could have flowen off down the highway i had to drive to get there! I told the guy should be fires considering he's been there for 7 years! i called this moring and asked to a manjor and he informed me that some tire place dont even turque tires and that they could check my studs but he was sure they were fine. pretty much treating me like im dumb because of my age and im girl. i called my machinc who had looked at my tires an he called down there and talked to them. i went down there and they asked me was that your friend that called i said no it was my machinc.....they took my car back and when they brought it back out told me they gave me two free used half tread tires for the front of my car and my studs were fine. i again informed that guy should be fired! i will never ever let them touch my car again! i could have been in a serious wreck! they put my life in danger!!!!!!!!!! Lynda from Sparks, NV 5/10/11 On May 21,2011, I was headed to L.A. area to see my new granddaughter, only to walk out in the garage at 6:30am and find a nail in my tire. Upset cause ready to leave and couldn't, due to the tire and distance I had to drive. So, called the (fairly new) Les Schwab on Los Altos and they said the open at 7:30 and come on in. Due to my excitement to get to my new granddaughter, I was there at 7:15. Randy took me right in at that time and I was done by 7:30am, when they opened. Thanks for an amazing job and caring about people. Randy, Thanks again!!! She's (my new granddaughter) thanks you also. She's a beauty!!! Kevin Ashing 5/3/11 I was driving home from Spokane Washington to Clayton Washington when a belt gave way in my tire. I drove to Les Schwab Tire in Deer Park, 7 miles from my home. The manager Nathan Green, came out to see if he could help. I told him that I am on welfare and did not have any money until that next monday... it was Friday... He took my car and put a loaner on it until that Monday. I came back on Monday, they did all the work, changed the tires on the car, balanced them,changed the valve stems,then put a spare tire on the spare tire rim for me at no extra cost. Thank you Nathan Green & Laddigo (Laddy) Scott. At the Les Schwab Tire in Deer Park WA. Sincerely,& greatfully yours KEVIN ASHING Michael B. 5/4/11 Last winter I went to Les Schwabs to have my anual tire switch over and was told by the employee who did the work, that I would need brakes in the near future and that I had about 25% left on the pads. When I took my car back a week ago, they told me that my breaks ha been eating into the rotors for awile and that it would cost about $850.00 to have all the rotors replaced and the breaks done. Had they told me the breaks were that bad last winter I would have had them fixed then and saved the cost of 4 rotors and the labor to install them. I have been dealing with Les Schwabs for about 35 years now and am not real happy about the way I was treated. Sincerely Mike B. P.S. the work was done one of the Les Schwabs in Boise, Idaho 4/22/11 My experience w les schwab up to this point has been good. But now my vehicle is broke down w driver side tires siezed. I was able to reach their 24hr customer line @ 1-888-579-2011. Not sure if this # is jus for Oregon. Jack Crider 4/15/11 I have been a dedicated customer for almost 40 years with the purchase of ALL my tire needs for my entire family. Today I purchased my LAST tire from Les Schwab. For the past two years I have noticed a total change in customer service and policys of the organization...it is sad, Les is probably rolling in his grave... Old Customer 4/19/11 Live in Central Oregon and when the winter snow season ended I took by SUV in to have the studded tires changed over to the regular tires. The tire employee proceeded to tell us that they couldn't remount our summer tires because under their policy, our tires didn't have enough tread on them to legally remount them on the original wheels. He said that the steel belts were "about ready" to pop through the tread. My husband had inspected them and the tires were just fine. The employee had to get approval from his supervisor before he could mount the summer tires, plus he had to give us a quote of approximately $800+ to replace our tires. What a bunch of crap! We told him we didn't have any money to purchase new tires and that if he couldn't put the summer tires back on to just put the studs back on the wheels and we'd go somewhere else. Needless to say, they remounted the summer tires and we left and won't be back. What cheap and sleazy sales tactics! What is with Les Schwab?????? Anyone else get this same scam? John 4/8/11 I have bought alot of tires from Les Schwab in the past, mainly because of the service and the attidude of your empolyees, but I won't anymore recently I called your store in Reno On Oddie blvd. I needed a service truck to came change a tire on my motorhome the first time I called @ 4:00 pm he didn't want to come out because it was getting late in the day, then I called back later in the week, he told me the price, I told him to bill my insurance and he said I am billing you, you can deal with the insurance company. He was rude and unprofesinal. Brandon Koehler 4/4/11 Les Schwab robs people! I've bought several sets of tires from them and EVERY time they told my wife that our truck needed new brakes as they are unsafe, I check the brakes every time and they are perfectly fine, just today I sent my wife in with our pickup to make sure the wheels were balsanced properly as we had some vibration, she left there with a quote for $1600 in her hand and no answer about the tires being balanced or not, they informed her that the truck was unsafe to drive, the tie rods, ball joints and brakes needed replaced ASAP! She immediately drove the truck a mile down the road to our usual mechanic who informed us our front end was in perfect shape and that it was actually a u-joint in the REAR driveline that was causing the vibration! We would have spent $1600 at Les Schwab and nothing would have been solved, they are thieves who seem to enjoy trying to take advantage of women and those who seem to not be very knowledgeable about such things, ALWAYS GET A SECOND OPINION! I will NEVER give Les Schwab another penny of my hard earned money! Don 3/29/11 I hear that Les Schwab will come back from the dead to go after those who have ruined his company and his reputation, no joke. Victoria 3/25/11 I know of a couple of people who have purchased new tires from Les Schwab and have had a wheel come off due to lug nuts not being tightened down. That is plain scary. Unacceptable from a tire shop. I am sitting here laughing at some of these ridiculous complaints, I have to admit. People complaining about things that are clearly not Les Schwabs fault, and there are a lot of them. Don't believe everything you read in a customers complaint. Ignorance seems to be rampant here...I will continue to buy my tires at Les Schwab. I will be sure to check my lug nuts before I leave, but come on, folks, a brake light coming on is the fault of the repair shop? Not so much...if you knew the dummy light was on, you should have told them. A flat tire their fault? No way! A policy that is in place to protect BOTH the tire shop AND the customer...hardly their fault. In that case, I'm sure there would have been a complaint saying it was Les Schwab's fault had they done the brake inspection, put your unsafe tires back on, then had a blow out driving down the road. Just reading the complaints with the poor spelling and poor grammar is enough to paint the picture of the ignorance and lack of intelligence some folks are displaying here. Just my two cents...and I will be buying a set of 5 Toyos for my Jeep tomorrow...from Les Schwab!!! Aggie 3/26/11 Today is Saturday, I had Brand New Tires put on my Daughters Car on Wednesday. The Assistant Manager at the Yreka Les Schwab Store was not very friendly when I asked him to check to see if the tires I had on the car were still good, I also told him we bought the tires in Medford Oregon. After I said Medford Oregon he had this horrible look on his face and told me there is no way he can check to see the date I bought the tires which cost my daughter $1,000.00 for two new tires and 2 used tires. Well my daughter decided to get four new tires at the Yreka California Store, so I told the Assistant Manager she would like 4 new tires, that put a smile on his face. I came back to get the the car aligned the next day. When I drove the car on the freeway the car just vibranted at 50 miles per hour. My daughter brought it back on Saturday, 4 days later to check the tires and etc. The same person that sold me the first set of tires said this set that he just sold my daughter was a better fit for the car. EXPLAIN THAT TO ME!!! Plus he doesn't know why the car vibrants even though the car never vibrated before the new set of tires. YOU CAN BE SURE I WILL NEVER GO BACK TO THE YREKA, CALIFORNIA LES SCHWAB ANYMORE. Chris 3/19/11 I'm only repeating what many, many former Les Schwab customers are saying: "WHAT HAPPENED TO LES SCHWAB?" I'll go to Discount Tires from now on. Not because they're close to my home, but because they give excellent service - the way Les Schwab used to. Something has gone terribly wrong and it's very sad. David Keller, Oak Harbor, WA 3/11/11 I have been buying tires from the local Les Schwab Tire Center here in Oak Harbor, WA for the past 20 years. I have never had a bad experience in fact just last week I had them replace the TPMS sensors in all four of my wheels. I came in late and they stayed and finished an hour after they were suppose to close at 6:00 PM. I can't commend Shane, Kenny, Mike and the whole crew enough. They set the bar in this town on what customer service is supposed to be. And they are the only ones I trust with my 2008 ZO6 Corvette. I'm really surprised at the dissatisfied posts I see above. All I can say is that they need to visit the Oak Harbor store. Please pass along my sincere thanks for a job well done. Dave (360) 679-1530 Don C. 3/4/11 I bought a set of Les Schwab brand tires in June 2009. I had to return to have the tires balance on three separate occasions. In October 2010 the left front tire developed a bubble as big as a baseball on the sidewall. The tire was pro-rated and replaced. In March 2011 the right front tire developed a bubble, same size on the interior sidewall. The salesman implied that the sidewall failures could be a result of my driving habits. I do not go jumping curbs or 4-wheeling, just normal everyday commuting of 13 miles one way. The salesman offered to prorate my tires and apply the credit to a better set at a cost of over $500. What are the chances a a defect occurring in two tires. The salesman stated no complaints have been filed, no recall. That's because there is no contact information for their corporate HQ. Never again will I have work done by Les Schwab, nor will I recommend their services to anyone I know. Gary Baesler 3/1/11 I was just at the Les Schwab store on NW Embry Hilsboro,OR and needed a jump start for my car. I said my wife was still shopping at Freddy's and would return shortly to have the battery tested. When I returned to the store the young lady said it be at least half and hour. I couldn't wait that long because of the frozen groceries and would go the Grattri's LS store and they generally check right away. As I was leaving Steve the Asst. Mgr. asked if I had a problem with the wait time. I said yes because of the groceries in the car. Steve then started in on me about his plan for service, the jump start and tuned to walk way and said, "your welcome for the free jump start' and walked away. VERY POOR customer service! Steve needs management training or pump gas for a living. Needless to say this LS store is off my shoping list for my six vehicles. Tera McCauley 2/13/11 My husband and I have always said that Les Schwab was the best at customer service. Unfortunately we have been proved WRONG! On January 2, 2011 my 19 year old son took a trip to Oregon to visit his Grandparents during his Christmas vacation from College. On his way to Redmond he hit a piece of firewood that fell off the truck in front of him and damaged the Tie bar and alignment of his car. He was able to make it to the Les Schwab in Madras Oregon. He was very relived and so was I. He proceeded to leave the car in the lot and come back at 8:00 am on Monday January 3rd. After Waiting for over an hour they told him that they would have to order the part needed and that it would take 2-3 days to get the part. IT TOOK UNTIL JANUARY 12!! Apparently it got sent to the wrong location two times. This trip was to have been a fun Christmas trip and he was due back at work on Wednesday January 5th. And College classes began January 11th. Due to this extremely long delay he missed 4 days of work and 2 days of class. I know that it should never have taken that long to repair the car. In fact my son had the same problem with a tie rod on the other side a year ago and it only took 2 days for our local Les Schwab to get the part. The Madras Les Schwab needs more training on what customer service is and how to input the correct address! We used to have customer service training where I worked and used Les Schwab as an example of what to strive for. How the mighty have fallen!:( Sincerely, Tera McCauley Ron E. 2/20/11 I have been going to the Les Schwab washington square mall store since they opened and before that to the one on 99w in tigard oregon. I have a 1976 chevy k5 blazer and have spent alote of money replaceing parts on it and have never had a bad experience at those locations. recently I needed new leaf springs installed but when they removed the passenger side spring the spring support had broken. for a couple of hours I was trying to track down the part but being that the truck was so old I couldnt find what I needed. I'm writing this to let you know that Rob,and Greg went out of there way to be sure my truck would be done locating the part needed, I think that they should be given some type of recognition for the job and courtesy they provided I been going to Les Schwab for 16 years the same stores mentioned above, and will continue. thanks Ron Todd R 2/6/11 Why doesn't Les Schwab have a web site with the prices of there products? I can go to any competitors web site and get all the pricing info I need. My guess from previous experience, is that their prices are more expensive even when you factor in shipping charges from the mail order places like Discount Tire or Tire Rack. If they will price match thats the only way I will give Les Schwab my business others wise they don't deserve it. Michael Finch 2/9/11 The company is top notch I have used their services for years even had a blow out once they took care of my vehicle fast with a sincere care for customers I now am involved in reaching out to business i have used in past to save them money if you would lilke a quote from my corporate write me mdwf_1999@yahoo.com or you can join me in business offering services to other business world wide in 21 plus countries michaelfinch.acnrep.com to many companies to reach not enough of me to go around come join I also service home needs as well Are you looking to make money Join in with me ?Are you interested in being part of the next Financial Boom of Century before March join me !!? Doug Burke 1/29/11 OMG.I have been a customer for over 15 years,but to that has changed.fri jan 28th I went into the vally store paid on my account.At that time was shown some new tires they were very nice.but I already had new tires,but was told they would give me $350 for mine an we had a deal.So I thought,today sat.jan 29th I recieved a call from the vally store an was told,hey Doug we are sorry but we need $85 dollars because you are over your credit limit whitch is $2500,so I can pay the $85 today or be billed next month for $800,OMG I am a Disalbed combat vet.I live on my disalbelity check every month.so I cant pay the $85 so I told them I would be bringing the tires back mon jan 31st.It is really unsat the way this is going.I will pay the rest of my $1,110 left on my account an then I will be closing my account with your company.I wouldent buy a patch from your company ever again.And I will make sure I tell everone I know about how this went down.$85 dollars are you kidding me. Brandon P. 1/31/11 Have had 3 experiences with the Helena Les Schwab. First one was they didn't tighten any of the lug nuts down on my friends truck after they did the brakes. A wheel fell off in the middle of the mountains hunting. We finally got it back on. They replaced all the wheels since it had ruined several of them. So they fixed their mistake with no questions asked. That was great. My last experience was today. I thought after they did that for my friend that they would not have any problems with me returning my unused chains today but no. They would not even consider it. What is the difference with returning them in January or April? I asked them about all those Las Schwab stories they do and go out of their way and they said come back in April and we'll make you a story then. Being in retail management I deal with this kind of thing all the time and could not figure out what the big deal was. I think they are getting cocky. My last set of tires I bought at Discount tires. Shannon McEvoy 1/19/11 TUMWATER, WA....Horrible Service!! i called to make my appt for Monday, and when i went in there they had written my appt for Tuesday. Then told me i had to reschedule it was a LADY that works up front (SCOWL B****) her name was BOBBY. so i rescheduled for 1:00 this was for an alinement. As soon as i got in my car my car was turning to the right. so i went back in there and told the SCOWL HIDIOUS LADY!! and she told me i never needed an alinement. Then told me that its going to be a 45 min to an hour wait. so i said i will come back, and she said its first come first serve. so then i tried to schedule an appt. and she told me no we dont schedule appts for that. so i then left and went the to Lacey location and sure enough fixed it for me right away and i even mentioned how RUDE they are at the Tumwater location and the women there said they recieve a lot of complaints regarding BOBBY at the Tumwater Location. Seems to me she needs to get FIRED and let someone else in there that needs a job, that actually cares about the customers. After all we are the ones who keep you in business!! HER NAME WAS BOBBY!!! Roger 1/28/11 I have been a loyal customer with Les Scwab for many years and have invested (into my vehicles) thousands of dollars. In between my 2nd and 3rd tour in Iraq I had purchased a set of AMP wheels, along with 4 new 20" tires. I am very meticulous with my vehicles and keep everything in great working condition. After I returned from my 4th tour in Iraq, I noticed that the clear coat on the wheels was starting to chip off. (my Charger is always garaged by the way, and that's where it was during my deployment). When I took it to the Les Schwab dealer on 6th Ave in Tacoma Wa, the manager stated that it was past the one year warranty but AMP might have an extended two year on the tires and get back with me. He did get back with me but informed me that there was no warranty and that nothing could be done. I am probobly going to get the wheels powder coated at a later date, but in the meantime I am in need of 4 new tires. On a similiar note, I had brought my Charger in to! have the brakes and the front end looked at becasue I was getting some serious banging and vibrations sounds. I saw the vehicle go up on the lift and about 10 minutes later the mechanic came out and said that the brakes looked fine and that there was no evidence of any serious problems. As the months past, the problem had gotten so bad that I went and bought some ramps and a floor jack to check it out myself. Once I got the front end off the ground I was amazed to find that both tie rods were totally shot and on the verge of breaking apart. I contacted a friend who saw them and said that it was by the grace of God that they didn't break while driving. We replaced both of them that day. By the way, this is an ongoing problem with Mopar tie rods for the Charger. Anyway, like I had previously mentioned, I am in the market for 4 new 20" tires for the Charger, why should I invest anymore money at LesSchwab..............I do Ricki 1/25/11 Re: the Sparks store on Prater Way... I called the store to request a quote on installation and mounting of 4 tires - I was given a quote of $99. With my 4-year-old daughter I tow, I arrived at the store within minutes of calling and told them what I needed. They quoted me $152!! I was shocked and told them I had just talked to them - the woman I spoke with said it was a miscommunication (NOT!!!) I know what she said!! So I told them go ahead, I'll pay it, even though it was almost twice what was quoted. I then told them I would NOT be back to their store - and that's when the guy tells them to "put them back on" and gives me my keys and says they won't do the job!! Now I have to go to another store to have it done - unbelievable!! What happened to your customer service? You used to be the BEST!! How very, very sad that your customer service is this poor....I really won't ever be back. Costco will get my business from now on. Nathan 1/13/11 I live in WA and went to the Auburn Les schwab because I had a tire blow out and get destroyed because of a pot hole I hit. IT was raining like always here so the pothole was underwater which is why I did not see it. Punctured the side wall. I bought the tires new over a year ago I was so upset thinking I had to fork over over 100 clams to get the tire replaced but when I took it in they replaced it for FREE. They cover their tires first 75 percent wear he said. They were so nice to me, didnt even ask to see my receipt or anything the changed my spare out, even gave me a nice new bag for my old bolts and cleaned the rim off too. This was a picture perfect resolution I only buy from Les schwab they are the best. I see some bad reviews here I have worked in customer service before I can just imagine you guys are those customers that are rude and act like you dont have to repsect the employees and act like the world should grovel beneath you. If that is not you then sorry you did not get resolution if that is you then I am glad you got what you deserve. Treat others with respect you maybe people will help you more. Catch more flies with honey than vinegar some people never grow up to learn that. Les Schwab is awesome best customer service for any tire center. rich lasky 1/8/11 after being a les schwab customer for many years, i have finally realized that i've probably been mistaken for their customer service. i have five vehicles in my household all which have been serviced one way or other by you. the other day i went in for a quote for tires for my '06 honda pilot. my best quote was $880.00 for a p235 tire for 60k miles, 2nd quote was $890.00 for a 50k tire. my friend just bought 4 p245, 70k miles tires for 600 plus out the door. thanks for all your devoted service, you've lost me as a customer. and by the way, how come i have no contact number on every les schwab web site i visit? even coporate office! strange, maybe you get too many of these nasty notes. well if u want to defend yourself my e-mail is richlasky@gmail.com. no response means you'all find another sucker!!! rich lasky 1/8/11 after all these years, and all the money i've paid u guys, even with an open account, i've finally realized you guys suck!!! Lonnie 1/9/11 I am sitting in the parking lot of the Camas Les Schwab Center where my car was to be left with keys placed on the drivers side floor. It is late Saturday evening and althoigh I am able to get in my car because I have a spare key I am not able to get into my home or offices because they did not leave my keys as promised. I will lose at least a day and a half of work and will not be able to use my keys to get into my home. There is no emergency number and no way to contact Les Schwab. I am disappointed with this huge inconvenience to say the least. Dan Padberg 1/10/11 I've been buying and having Les Schwab service my rigs for over 30 years and for the most part they have done an excellent job but the last few years has been really a crap shoot. My son had frt brakes done and a block away the brake pedal got softer and softer went back to find out the bleeder valve had not been tighten and every time he push on the brake he was squirting fluid out HE COULD HAVE BEEN KILLED!! I didn't like the fact I bought a new set of (4) 35/12.50/15 and after going back and having them rebalanced 4 times and being told I needed to buying a 2 new wheels from them I noticed that while spinning them to balance them again two tires wobbled side to side so bad that I told them that those 2 tires were junk. Now they replaced the tires (they were new) but this took almost 60 days and two wheels I didn't need only for ME to figure out what was wrong. Today (1-10-11) was the last straw two of their semi were driving so dangerous coming down mt. Hood on hwy 26 that I call to complain. Its sad to see a company go down hill so fast. I will be shopping around. Julie 12/4/10 My husband was needed an immediate replacement of his hankook winter tire. He called around and was quoted 83.04 for one tire, mount, balanced and stud removal at Les Schwab Kfalls OR. My husband went in at 7am, the counter guy told him it was more work to remove the studs from the hankook w409, BUT he would do it for free (after he was already quoted it for free). Then my husband was told that the price was going to be 95.54 with mount and balance. Obviously someone lied to get a customer in the door. We've always bought from www.discounttiredirect.com for all of our tires, this was just because of emergency that our business went to les schwab. My husband was given a hard time because he refused to give his address. And they didnt want to give our flat tire back, asked my husband 'And what are you going to do with that?'. Before he left he made sure to tell everyone in the lobby about www.discounttiredirect.com and how they are much cheaper, and to go to different local tire shop for cheaper mount and balance. Veda morraitis 12/7/10 Too bad a one star is as low as you can go. It is my goal to make sure my story is heard by future customers. In this economy, they need us. I dropped my 2004 Accord off in Renton (rainier ave) to have a slow leak repaired in the drivers rear. I left the car for six hours so they could complete the work. These are snow tires on year three. Their rep calls and reports that the tire has damage to the sidewall and they need to replace it. Long story short... The price changed twice, the wrong tire was looked at, the manager is brought out to offer a solution. NOTHING! No offer to look at the other tire, no apology for the error, no offer for any resolution. We are closing please pay the bill. I said no, how about a corporate office number, "they are closed" - Steve 'the manager'. I called anyway. YES, they were open. Did that mater NO. Zero follow up from the so called "customer service" either. Left message on after hours line. No return call. I left Lesschwab with two bad tires and now one that is not even balanced. Yes, they sent me out the door unhappy with tires in worse shape then when I showed up. No chance of getting that time back. DO NOT GO TO LES SCHWAB clayton B. 12/11/10 Sounds like Les Schwab is on its way down. One customer at a time. Like David P. in the previous review, we have been going to Les Schwab for about thirty years due to some great service we received in Oregon when droving back to Seattle from California. Today she went in for some warranty work on the brakes. The salesman said yes we will honor our warranty but we can not even take the tires off because the tread is out of legal limit unless you agree to buy some new tires. Whoa. $600 later.... Guess what I am done doing business with Les Schwab. Renton, Wa store on Rainier. 12 11 2010 Alex W. 12/9/10 My husband and I were returning to our home in Central Oregon from a trip to the Monterey Bay area in California the last week in November. We knew we would be needing to put studded snow tires on our Toyota 4-Runner as soon as we got home as there is a lot of snow in our area each winter. On our trip we made it as far as Ashland, Oregon and found ourselves surprised by an overnight snowfall that made going over the mountain pass to get home pretty dicey without studded tires. So, my husband took the car over to a Les Schwab store near where we were staying in Ashland to purchase studded tires. Our concern was how we were going to get our summer tires home as the back of our car was loaded with luggage. The staff at Schwab not only got our new studded tires on in just a few hours, but also took care of getting our old tires back to Bend, Oregon for us by loading them on one of their trucks and shipping the tires back for us, charging just $5 per tire to do so. That saved us from a long trip back to Ashland to retrieve our summer tires. We are very appreciative of the service we received. Claudia & Gary Goodman 12/1/10 MY LES SCHWAB STORY In April of 2010 we were called out of town for a family emergency. It was unexpected and our funds were extremely low. My husband & I are both disabled, husband uses a wheelchair, due to the lack of money we decided the only way we could afford the trip was to take our motorhome so we started off on our trip & the steering felt funny so we pulled into the Les Schwab in Grass Valley California to have the air checked in our tires. After having to wait 45 minutes for someone standing around to help us check the air in our tires, they found 1 was low & they added air to it. It took all of 3 minutes to help us. They charged us $25.00 for labor & air!!!! What a rip off! What happened to customer service & human compassion for helping a disabled man in a wheelchair??? We will NOT be going ANY Les Schwab again! They have NO HEART!!!! Concerned Customer 11/30/10 MY EXPERIENCE WAS TERRIBLE!!! I went to get my tires rotated. I was told the wait would be approximately 45 min - 1 hr. They were not very busy. I waited over an hour before they even took my vehicle back to the stall. I then waited another hour before they finished rotating my tires. I was there over two hours and watched SEVERAL customers who came in after me come and go while I waited. It appears that they only assist paying customers. I spent over $5000 on tires, wheels and a lift kit for my truck there. They state that they will rotate your tires for the life of the tire but I have received crappy customer service ever since. Once they get your money they no longer care about their customer service. I have never had a good experience everytime I have visited one of their stores no matter what location and I have been to several throughout California. Fred Crowder 12/1/10 I had a flat tonight and was towed to the Les Schawb Tire store in King City. I arrived at 630PM tonight via the tow truck and workers were just finishing up on a SUV. I asked the employees might be able to fix a flat and they stated NO problem. Once my truck was taken off the flatbed tow truck, they wree ready to fix my flat tire which unfortunately was beyong fixing due to bolt sticking out the corner of my left rear tire. They put my spare on and I was back on the road to home within 30 minutes. Now THIS is service. Your entire staff at Les Schawb was and is "customer service" oriented. Please pass my appreciation to the President and CEO of Les Schawb Tire Company. Because of your dedicated employees, I am again purchasing a new set of tires for my Chevrolet Suburban. v/R Fred Crowder HP: 503-684-8951 Cell: 503-939-2736 Diane Watts 11/29/10 After my recent experience at your store in Yuba City CA, I will NEVER buy anything from Les Schwab again. I purchased a pair of snow chains at the YC store, and was told "you can keep these through March 31, 2011 and if you don't need them, bring them back and get your money back." When I told my husband I had purchased the chains, he told me he had already bought a pair early last spring. I took the chains, in their unzipped plastic container, along with my receipt back to the same store and wanted to return them, I was informed that ONLY AFTER April 1, 2011 could I return the chains for a refund. This is not the verbage that was used when I purchased the chains. Most retailers have a 2 month return policy and it SOUNDED LIKE you were giving extra time to return the product. What Les Schwab is REALLY doing is getting a $100 four month interest-free loan from unwary consumers. The store manager and the woman who sold the chains to me were both extremely rude and said I simply hadn't understood (wasn't THEIR fault). This is EXTREMELY, PURPOSELY MISLEADING! I will NEVER buy chains, tires, or anything else at one of your stores. And I WILL be back there on April 1, 2011 to get a refund - if you're still in business ( hope NOT!) Wayne Scroggins 11/26/10 when i went to get a routine installation on my jeep. something happened. All i was having done was get new shox put in on my jeep cherokee. The person installing the shox, bill, broke the two bolts that hold the shox in place. And had the nerve to tell me that it wasn't his fault. That it would of happened either way. And refused to fix what he broke. Then he went on to tell me that if i had leschwab shox on my jeep then he would fix what he broke for free. Now because bill is not good at fixing things that he brakes, and that it would take too long, I have to dig money out of my *** that I don't have. While being unemployed right now and trying to raise two kids, to take care of his problem myself or by some miracle find some money and pay for someone else to fix what bill broke. This is not fair. I will be writing corporate. If bill wasn't suppose to fix it then why did he try and after 5 min fail. this is unacceptable. Steve C. 11/22/10 I called my local les schwab for a "Quote" for them taking four snow tires off one set of rims and for snow tires off another set of rims, put one set on the other rims and mount & balance. I was quoted $56 and thought that was a great price. The guy on the phone new I had a Tahoe and a 3/4 ton truck because I had asked him if they had a used snow tire for one of them. The guy on the phone said it would take 8 hours because they were very busy that day. So I told him I'd be right in. I loaded up 4 tires and drove down and dropped them off and went home, got the other four and went inside. The assistant manager Josh Gaylor asked me what I wanted and I told him what I told the guy on the phone. Josh gave me a total of around $170.00 and I said that was three times higher than I was quoted. He said they don't do quotes they do "estimates" and that they didn't have time to do my tires today. I told him that the guy on the phone told me to come in. I went around and around with him about it and he just said "I don't know what else to tell you, you will have to come back tomorrow". I said that was un-acceptable and that they should honor what they quote on the phone. We went around and around some more and I got no where but he said things like "I don't know who you talked to but this is what it is" and "sounds like there was confusion on both ends" as if I was wrong or lying. I told him that it feels like "bait and switch" where they quote a really low price to get you in and the actual price is 3 times higher. He said no it's not. I said "I could understand $10 or $20 higher than the quote but not 3 times higher and he didn't have a good answer. My next move is to call corporate and try to get satisfaction but after reading the other customer complaints that went un-answered, I have my doubts that Les Schwab cares for it's customers or how much we will broadcast how un professional they act. A little bad advertising will cost them much more than satisfying their customers rather than making enemies. You can be sure I'll tell everybody I know. They should have just done the right thing. Next stop...youtube video to tell my story and convense potential schwab customers to go elsewhere. David P. 11/22/10 I have been a user of Les Schwab products for 30 + years now. Even after they forgot to tighten any of the lug nuts on the front wheels of my full size Ford van. That is another story in it's self. How we were not all killed going to Seattle was a miricle. The complaint I have is for today ( 11-22-10 ) I went to their tire center on Tap Teal in Richland. Of course it snowed last night. I arrived at 8:30 & was approx. 6th person in line. It took 55 minutes to make it to the front desk. They had only 2 girls waiting on customers & answering the phones that never stopped ringing. I never saw a manager come out to help. There was litterly only two people waiting on people. It is now 3:00 in the afternoon & they still don't have the tires mounted on the rims. All I needed was 4 tires mounted on 4 rims. I am putting them on the vehicle myself at home. This is not an acceptable way to do business & treat customers. If this is an isolated case to this store, than please let me know. Jon H 11/22/10 I'm finished with these guys. While you can still find some that live up to the old Les Scwab culture (ie Hood River Les Schwab is great!), seems that the whole franchise is slipping. I dropped some chains to be repaired at a store in Tigard. Went back three times to pick them up. They could never find them. Fourth time I went in, they told me that too much time had elapsed and I was out of luck. Said that they would do me a favor and sell me some at cost. Said that they hated repairing chains and it wasn't something that they had to do anyway. I insisted that they replace the pair that they lost without charge. After far too much yelling, they said that they would replace them and "we would be done". Does that mean that I have been fired as a customer? Guess so. These guys are bozos. Never going back. Steve C. 11/22/10 I wanted to give you all a follow-up. I called the number at the top of this page and talked to Jeff at the corporate office. I told them my story and they called the manager of the store in Spokane Valley Washington that the situation happened. Shane, the manager of the store I was in called right away and was the nicest guy ever. He didn't make excuses but rather got me in to do my tires and dropped the price from around $170 to $101 with tax to be more in line with the Firestone quote. I'm impressed that he went out of his way to correct the situation. Rick V. 11/23/10 For many years I have purchased Les Schwab tires and never really had any trouble. But the customer service lately sucks. In this countrys time of recession you think they would treat customers better. Well we were having a terrible snow storm and I had my Schwab tires in the trunk of my car. I went to the Les Schwab at 403 N. Meridian in Puyallup Washington. (253)845-6628. I arrived at the store 5:30pm I was told (By the woman behind the counter)that they could not change my tires and was turned away. With the roads being compact snow and ice we and near white outs we tried to make it home. I see your employees at this store have no concern for the customers safety. I will never set foot in a Schwab store again. I will let all my friends know what kind of service I received. I hear adds on the radio about how Schwab had come to the rescue but not in my case. Needless to say we did get rear ended by another vehicle. Schwab should remember best addvertizement is word of mouth.. Julia H. 11/23/10 I went to the Ellensburg Les Schwab to have my tires switched to my studded tires. I was given an estimated time of 3 hours to be ready. I didn't have a ride so I waited. I waited and waited and waited. By noon, I asked the front desk about how much longer. Oh about and hour and a half. I had gotten hungry so I went to lunch. Came back at 1pm. Stopped at the front desk to see how progress was coming. That hour and a half turned to TWO hours an hour later. I finally left with my car done at 4:30. I understand estimating time but come on there is a huge difference of 3 hours and 8 hours. I asked for a discount for their incompetent estimation. Sorry we don't give discounts. Take pride in customer service? I think not. Steve 11/23/10 Funny that the Les Schwab commercials on TV brag about the great customer service of one man who helped neighbors after someone slashed tires. What the commercial doesn't explain is how so many people have so many problems with Les Schwab. I myself, am finished with this company. The customer service is poor. The people who deal with customers are dishonest about what needs to be done, how long it will take, and how much it will cost. If Les Schwab himself were alive, he would not stand for it! Do you have a complaint about Les Schwab? Apparantly they don't care, because their website provides no avenue for contacting the corporation through email or telephone. Apparantly they get so too many complaints to deal with, and have no intention of addressing them. If you are one of the few people who had a good experience, you will end up on a TV commercial, but if you're among the majority who have spent hours waiting around in a dingy store for sub-par service at ridiculously high prices, THEY DON'T WANT TO HEAR FROM YOU!!!!!!!! Rachael b 11/19/10 I went to the Tumwater,wa location and the employees never come out to greet you anymore! There is always a two hour wait....today the reason was cause of the weather....what the rain...it's Washington! I have a cast on my foot and I asked if they could take me a few blocks away and he said no.... Any other day they would bullshit they never can! I said what can I do well I don't know we are too busy! The customer service at the Tumwater, wa location SUCKS they are getting worse and worse! Customer service should be number 1 in their book since times are tough for many.... They have a job they should be thankful but no they are lazy, rude and don't care! I'm going to a different location and lots of people I know feel the same way I do! I need a job I will take theirs and show them how to be!!!!!! Jim Sawyer 11/13/10 I wanted to have tires rotated on my wifes car (I bought from LS) they said (Sam) that it was going to cost 118. since it was a "special machine" they had to use BS I thought rotating was free Kevin Ratliff 11/8/10 I had been a 30 year loyal Les Schwab tire customer. This morning I went to the Vancouver, WA Hazel Dell store and spoke with Ron, the manager. I showed him my set of Toyo HT truck tires with 26,000 miles on them. Ron agreed they would not go the warranted 60,000, but were good for maybe 15,000 more. They are already down nearly to the wear bars and are sliding all over the place. I asked for a warranty adjustment so I could get replacements before the winter weather. He refused to honor their warranty and only offered a “trade-in” on new tires. I have 9 vehicles and we have used their tires for nearly 30 years. I have never brought a set of tires back before and was blown away at the refusal to honor their own warranty. Les Schwab is out of touch with their customers, I’m not some kid who ruined a set of tires and wants his money back. I’m shocked that they would run from their own published warranty – which is clearly not worth the paper they print it on. I own a local business and always support other local companies. I will go out of my way to make sure everyone I know not to patronize Les Schwab tires. Lindsey Winthrop 10/14/10 I lived in Central Oregon for many years, and was a true believer in Les Schwab. They gave excellent service, and stood by their products. I was in Lewiston Idaho, and so of course went to Les Schwab to have my truck batteries checked. They said they were both bad and I needed new ones. I went to two other shops, and was told my batteries were both good. NO problem. Bad equipment... or dishonesty. I fear the latter to be the case. Beware!! Darla Voigty 10/9/10 we bought 2 new low profile tires at the Les Schwab store in Whitefish Montana in june of 2008 for my daughter's pontiac grand am.we only replaced the front as the rear tires had a lot of life left in them. at that time les schwab also did a 4-wheel alignment. as for the tires, they were only on the car for 120 days and we then bought 4 winter tires with studs (at the beginning of november) and left them on until mid may 2009. she had the low profile tires put on again in mid may until the end of october (about 150 days)and then the winter tires were again put on the car. we went to have les schwab put the summer tires back on again and replace the rear tires and was told that the front tires were shot! they didn't even have 5 thousand miles on them and we were told they would not stand by them because we did not ge darla voigt 10/9/10 i didn't finish my last review! i was going to say...they would not stand by them because they said we did not get an alignment like we were supposed to! they did one!i even had the receipt showing they did the 4 wheel alignment and they would not even give us a discount on new ones! we had to pay full price! i will not go back to les schwab. they do not stand by their word!. Chris Manion 10/9/10 I had my mother in-law take her car to the Les Schwab on SE McLaughlin in Milwaulkie OR. She got the car back and it made a terrible clunking noise. After NOT getting any help from the service people, THEY INSISTED IT WAS NOT THEIR WORK, we wound up towing the car to have it inspected. Come to find out, they left out the caliper bolt on the left bottom. That is the kind of mistake that could very well cause a catastrophic failure. After contacting the store myself, they were very flippant about their mistake. They supplied the WRONG part to make the car drivable wasting more of our time. Finally they sent a tow truck for the car and got around to fixing the car the following day. If it was possible to give a ZERO star rating, I would have. The attitude of the service manager was dismissive and only interested in covering Les Schwab legally and not in customer satisfaction. I will NEVER recommend this company AGAIN! Jessica L. Smith 6/12/10 I have always delt with Les Schwab for tires and all things concerned with the products that you have for vehicles. Today I was very disappointed with the service that I got. I HAD ALL SHOCKS DONE ON MY 04 CIVIC 2 door coupe,and when I got home I saw that the 60-40 seat in the back seat was down and the things that I had in the trunk had been gone thru and in disaray and JUST IN A JUMBLE! I couldn't believe that if they [the employees] rummaged the car that they didn't make it right or look like when it was left when the got it to fix it. Also I had a bag of money, change so that I would not be with out in a pinch. You cannot tell me that the trunk needs to be open, seat down just to put 4 new shocks, front and back that the car needs to be treated like that when a vehicle that was left there. Jessica Smith. 3604661407 6/18/10 I am sorry that you did not respond to my complaint and that it is still on the internet that I wrote, Koodas to you that you did not do any thing about the situation. Evidently when Les Schwab died that all of his standards died with him. It is a sorry fact that you don't even acknowlodge a problem is a thing that I will have to take to another so called reputable dealer in the products you handle. I was not happy with the 92 Camero when it took it in and not happy with this civic and will tell all that I know what happened. Keep up with the employees and not check references that don't tell any thing but lies, 30-60 day that take away from clients have in their cars and keep making it a mess. Maybe something will click, as I have heard from others who have had problems with the company in various places in the states. stepahnie H- tumwater, wa 8/23/10 I was at the Tumater store location around 7am this morning trying to drop off my vehicle with a flat tire. I was there with 3 other customers who eventually came and left because the sign on the door said they didn't open until 8am. However, there were three employees inside just watching us outside. I finally took the tire out of my car and an employee named Scott came out ot help. He told me my tire couldn't be fixed because of the way the flat was. I left my car there to be fixed later. I called in the afternoon to talk about payment for a new tire. The employees name was Mitch and he was soo rude!! I told him I couldn't pay for the tire today so i would be back in on friday. He said they were here at 6...in the morning...hello!! if you are there at 6, and are telling me this..they why didn't any of you three employees come out to help the 4 of us customers who were there at 7am trying to drop our cars off in order to get to work on time!!! Thanks to all the awful service, i was late to work, and I will not be taking my car back to that location. my number is 360-470-9194 if anyone would like to let me know that these employees have passed some kind of customer service class. I cannot believe the service I did not recieve today. Ray hermeyer 7/29/10 Tumwater, Wa. store---I had a rear brake pad that need replacement. This store wanted to replace the calipers and the pads at cost of $400.00+, for one side. I went to Firestone and had the pads and rotors on both sides replaced at a cost of $290.00--The calipers were not replaced (they didn't need replacement). I personally feel that this store was just trying to get more money from me by doing unnecessary repairs. I hope this is not Corp. policy and that practice is limited to this store. Tom Lots of Luck 8/9/10 In regards to the Les Schwab store in Reno Nevada at 9500 S. Virginia St.: I go in to get a brake inspection done knowing pretty well that the rear brakes will have to be done. I asked them how long for the inspection and they tell me about 45 minutes. Well thirty minutes later they call me to the counter and Houk has a price quotation in hand for new tires ranging from $676.55 to $1,064.32! He tells me he can’t take off the rear tire in order to check the rear brakes because the tire is worn down on the inside. Once he takes the tire off he cannot legally put it back on. I tell him I know about the tires but I would like to have the brakes checked first and if they need to be done have them done first before I buy new tires. He tells me I need to buy new tires before he can check the brakes! What a bunch of B.S. he is trying to up sell me for $700.00 telling me it’s a company policy and that is what their lawyers want them to do. I guess in the future I’ll go see their lawyer about brakes and tires, NOT! So I drive to Costco and got new tires out the door for $615.00 and am going to Firestone for the alignment tomorrow as well as the brake inspection and most probably the rear brake repair. Way to hire from the used car lot Les Schwab, had you handled it differently you would have had the sale for the entire job for about $1,200.00 Daron T.....Nampa,ID 8/14/10 First of all...lets make it clear!!! I love Les Schwab tires, I have them on all my cars,,,ITS THE PEOPLE AT THE STOREs THAT NEED HELP!!!!!. I stopped in to have a battery on on 35 year old Classic tested for a bad cell? two different stores in Nampa, 45 min a piece ,,,,and still NEVER got the battery tested. THEY didn't have anyone that knew how? or they were at lunch? at one time the gal at the counter and four employees stood there looking at me??? TELL ME THAT WHEN I GET THERE!! NOT 45 MINS LATER...your Customer Service IS PATHETIC!!! I WOULD BET MONEY IF I WANTED 1000 DOLLARS WORTH OF TIRES ...THEY WOULD HAVE JUMPED OVER THE COUNTER!!! if you give a crap about your customers??? 208-899-5227 Andrew Walter 6/26/10 I am writing to find out whom I need to speak with about an issue I had recently. I live in CA and went to a Les Schwab in Manteca, CA where I was told that I needed new brakes. I was told tat not only were my brakes bad they were totally gone on the front left and I was driving metal to metal. The job est was over $300.00. I then went to a brake specialist down the road and was told that the front left had 11/16 th still left and I did not need a brake pad or rotor as stated by Les Schwab. Why was I lied to and is this standard polidy for your company...? Tanya J. 7/26/10 I brought my Beetle in for a flat tire into Les Schwab Lake Stevens Wa @ 5:30 pm on Monday the 26th, 2010. Luis told me that he couldn't fix my tire because the tread was to worn, and he aired it and I needed a new tire. I told him I couldn't afford one. We went back to the register and he asked me to sign the invoice for the Flat tire repair. I asked him why I would sign it (with an amount of 12.50 on it) when the tire wasn't fixed. He said just sign it. I wrote on the invoice, didn't fix and signed my name by it. He wasn't happy about it tore the invoices and told me I could back my car out myself, that I could take it from here, back straight out, my car was over the open bay. (very unsafe) Luis walked to work in front of my car took my invoice kinkled it in a ball and thru it by the toolbox., then he stood there with his friend and talked and laughed at me and my daughter. I got out of my car and went and picked it up, It was the other half of my invoice. They looked at us and laughed and shook there heads. My daughter and I went next door to Safeway, called them back as I was airing my tire, The manager Barry new where I was didn't have the customer service to offer to bring my car back and put air in it, or apologize for his employees rude and hateful behavior. In fact he was only asking if I needed tires at that point and didnt see anything wrong. I have never been treated so badly in my life, or put in unsafe situations, driving away with a flat tire or getting into my car and back out over an open stall with my daughter. I dont want anyone else to ever be treated like this. My invoice # is 374097. Sincerely, Tanya J. Jim and Dana Blane 7/10/10 We took both our Honda and our Oldsmobile to the S. Carson St. location in Carson City, Nevada for front brakes. While the Olds seems to be fine, we have had to return multiple times regarding the Honda. From the beginning we expressed concern that the master cylinder could be involved and were repeatedly told that was not the issue. They replaced a defective caliper that they had installed, bled the line (which should have been done as part of the initial brake job), and suggested that a leaky rear bleeder valve was the problem. When they finally took it for a test drive on the fourth return, they now felt that it was a faulty ABS valve(quoted at $700) because they saw the ABS light on. Since that ABS light had been on for a few years, we knew that, yet again, Les Schwab had failed to accurately diagnose the problem. Convinced that the car was not operating safely with a spongy pedal and inability to remain stopped, we took the Honda to the local Just Brakes shop. Upon test drive and inspection, it was confirmed that the master cylinder was indeed what needed replacement. Two hours later, the Honda no longer exhibited the problem. It is hard to accept that repeated visits to Les Schwab resulted in no satisfaction. Even though we had been loyal to Les Schwab for years for tires, we will not return. Furthermore, we will refuse to recommend them to others. Mike C 7/23/10 LES Schwab 9500 so. Virginia st. Reno NV. After Brett and Rick Installed my tires got 5 miles down the road and had blow out. Was on interstate going 70MPH. All they had to say was Too bad you didnt buy the tires from us. Up yours Les Schwab. Never again Page 1   Page 2   Page 3   Page 4   Page 5   Page 6   Page 7     Write A Review For Les Schwab Tire Centers Corporate Headquarters Note: This is not to be used to contact Les Schwab Tire Centers Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Les Schwab Tire Centers. 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