110 Reviews For Intown Suites Headquarters & Corporate Office

dont let them know u found a bed bug they wiil kick u out loke trash and not give u ur deposit or money back

no water

this location water is cut off daily for hours at times. ppl cant use the bathroom or cook food. no water to drink. they say they fixing the problem but its still no water 6 hours later. this happens atleast every 2 to 3 days. Albemarle rd charlotte, nc

bad management

i was a employee at the company making sure that the hotel didnt have to worry about anything i stopped a fire from happeing people came out safe and sound i was a person that they respected and i got fired for it also guest complained about bed bugs with no response about it .

Self Serve Hotel ???

We are a business and have had at least one if not two rooms for out of town employees since Sept 2013. In that time there has been a employee in the "office" of this hotel "Hwy 6 @ 290 - Houston" once. I have had to call, fax and show up in person to make payments and every time i have had to wait for call back, some one to show up, with no note on door as to where they are or when they will return. As soon as our employee has completed his work here we are out of this sad excuse for a hotel. I am sure corporate will never see this, so customers beware. Staying here would be a BIG MISTAKE... HUGE.

poor maintence

I build hotels for a living and I can truly say that the maintenance in this hotel is of the worst I've seen. I was told 3 weeks ago that new washing machines were on order, I know for a fact new machines can be delivered within a week of order. Doors drag, locks do not work correctly, this place is ready for the bulldozer.

Wow?

My husband and I are staying at Intown Indy every time we have called the front desk no one answer and we have ask for to help 121 to ask the young people above to stop their children running, bouncing balls, etc from 6 am - 10 pm...nothing...crazy...wow?

bad service

No customer service skills what so ever. The manager was rude. I had alot of problems. the intown sweets n arlington tx by six flags.

Bed Bugs

The place was infested with bed bugs i could not sleep . I had to stay up all night. Left several messages to corporate office no answers

Bed Bugs

I was staying in the Inntown Suites in St. Charles Mo off of First Capital. I was there for 2wks with my daughter and boyfriend, I started noticing my boyfriend and I were breaking out that was very red and itchy. I made a doctor appt but ended up going to the hospital because it got so bad. The doctor there told me it was scapies probably from the hotel, when we got back to the hotel I asked the manager if we could switch rooms or be giving new sheets. He said be needed to check our room for something, he came I and looked behind the headboard he said "just what I thought there are bed bugs in here and they are big meaning they've been here for a while" we were immediately told to leave with nowhere else to go. I took in upon myself to let a couple other people know that were also staying there and they had a few similar stories. The lady in the room next to me had a few bites on her arm. I called the State of Missouri whom sent an inspector out and I also called channel 5 news whom are going to pick up my story. DO NOT STAY AT THIS HOTEL! THEY ARE A ZERO STAR HOTEL!

S T A L K E D

26 June, 2013; approximatedly 10:55AM three women were standing in walk way to the elevator. One Front Desk Attendant, two the Housekeeper, three could not recognize. I hesitated about 5 seconds for them to move cart for me to pass and as I passed I put a bag of trash in the cart and jesters and comments were made which led to the Front Dest Attendant taking the bag of trash toward me as I wait at the elevator and puts it against my leg and says "sir you need to take this to the dumpster". I did not respond.

i wish i had read the reviews first. they say they provide pots and pans. that is a lie in the orange park, fl location. the roach problem is ridiculous, especially since the exterminator is here just about every week. i have even treated my room for the roaches myself. the problem still persists. the young lady at the front desk was disrespectful to me. and to top it off, they have gone up on the room rates. and why doesn't this company refund deposits? they say you will. i'm not going to look for mine. according to every review that i have read today, they will find a reason not to give it back to me. when i leave this place, i will never stay in another one of their hotels. and i most certainly will never recommend their hotel to anybody.

I stayed at the intown suites on preston highway in louisville ky and my property was stolen so keep this in mind when getting a room. The crazy thing about the whole situation was the night security guard was wearing my husbands stolen sweatshirt when seen at an er waiting room. Someone who we liked to chat my husband up every night is stealing from the guests there. Very unsatisfied with my stay and would not recommend this place to the strays.

Bad service

We checked in on April 2 and paid $369.00 for a week. I renewed today before 12 pm for one more night. I paid $58.00 for one more night at this time she asked for the key cards I told her my daughter had them and I was headed to work at this time she gave me another keycard and did not tell me was disabling the other two. I went back to the room where one of my daughters were and tried to use the key card she gave me and it didn't work. Fortunately my daughter was in there and she let me in after this I went on to work. At about 6:55 my oldest daughter called and said she wasn't able to get back into the room at this time I called the front desk and the lady at the front desk assured me that night time security would be able to enable our keys and let us in for the night. I called the security guy and he assured me that my daughter would call him on his extension and he would take of the issue. My daughter called him and there was no answer. I called from my cell over and over no answer. We had all of our things in the room and we paid for one more night and we cannot get in the room...This location is in Houston, Tx between FM 1960 and Mills road. Oh yes and there is also mold on the walls on the kitchen..... Very Very bad service for paying customers....

bad and nasty housekeping

i have stay at the intown suite in charlotte at 9211 independence blvd now for six months and would not recommended not even by worst enemy,the housekeepers are very poor in cleaning the room many times after they have finish cleaning i have to go behind them, they dont clean the microwave,or the stove unless you complaint,also my bathroom toilet had moled in it which i still have the pictures and nothing was done even when i complain to mangement. i must say for the money that they charge they need to me more clean in taking care of these rooms i would never go back there even had bed bugs once bitten me but i should have reported the incident instaed i told mangement i they just sprayed the bed just be careful when you choose the intown suite in mathews.nc

Worst management, and customer service, Nasty place, stink elevator

They locked me out of my room, although I called to say I was going to be late, I got there a little after 7 PM, they closed at 7. They would not allow me in the room to collect my things until the next day. It was one of the coldest nights in the city. They with held my fifty dollars ($50.00). I wish I had read the reviews before I checked in!!!!

Poor management. Would not give me back my $50 deposit even though my room was inspected upon leaving and was told was in excellent order.

Not Great

I stay at the Intown Suites at 9211 E. Independence Blvd in Matthews, NC. After reading some of these reviews, I realize my situation is not quite as bad as I thought it was. However, it's still unacceptable for the amount of money I pay. I'm getting tired of complaining about my room not being cleaned properly from week to week. I don't expect a complete scrub down, but I do expect basic sweeping, mopping, vacuuming, taking out the trash, and the bathroom cleaned. I'm a fairly neat person, so I guess they take a look at my room and think it doesn't need these things from week to week. I use and clean my own linen, so that's one less thing that has to be provided. I pay over $200 a week to stay here and should get what I pay for.

I am staying at The Inn Town Suites in Hendersonville, TN and I am pretty pissed off!!! I have LOST 2 cell phones and 1 Xbox due to their electrical sockets frying my personal belongings..... I will NEVER stay at another Inn Town suites as long as i live!!!! 1,200.00 $ GONE OVERNIGHT!! DISGUSTED!!!

For the money we are paying this hotel sucks!!!!roaches in the kichen,exhauste in the kitchen full of grease,blinds broken covered by a sheet,t.v.broken for two days,no hot water for a day and half.Believe it or not this was the best they had to offer.Orange Blossom Trail In Town Sweets sucks.If this was not an emergency there is no way I would except these condiction.This slum lording at its best!!!!!

This morning early a guy Dereck {security} was out taking care of the property. The washers all jammed up and he fixed them for me. I was very thankful that he was there and to my aid. He seems to really know what he is doing.

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