2727 Paces Ferry Road Suite II-1200 Atlanta, GA 30339
(770)799-5353
Reviews For Intown Suites Corporate Office
a sad man  | 5/12/12 |
| im with the rest on this. poor living cond. alll around dumpy place im sorry to be stuck living here | |
| Shannon Bonacci | 5/14/12 |
| Wow! I can honestly say that reading these posts has definitely helped me realize that it's NOT just InTowne Suites off of Valley View Dr. in Lewisville, TX that SUCKS!!! Meth heads on one side of the building, potheads on the bottom floor of the other side, other inconsiderate guests freaking out and calling security/the office during the day because of a one year old's baby footsteps interrupting their watching of races on tv, the jerk above "working out" jumping in the same place repetitively at all hours of the night, the security guard is an a-hole... Who comes up yelling in a single mothers face about her son interrupting the races for the bitch downstairs?? Management.... Phyllis is a rude, disrespectful, self-centered and inconsiderate manager. Housekeeping sucks.... Dirty mop water to clean the toilet.... Really?! Bugs galore. No internet at all unless you want to take a walk to the McDonalds across the street. Will kick you out over NOTHING, leaving you nowhere to go with a child, nor will they refund your money after being kicked out on pure ridiculousness. Don't bother trying to actually figure out what their grounds for eviction are, they don't and won't hear any of it. "A Safety Issue"..... Makes me laugh when they tell their guests things like that. Like they care for the safety of any of their guests?! Yeah right! Biggest joke I think I've ever heard. All around, worst motel chain in the country, clearly. Waste your money at another motel. Any customer service is better than InTowne Suites' by far. | |
| In Towne Suites, Albuquerque- Commerce Avenue | 4/20/12 |
| I reported to Joel, the manager of this location, that there had been 5 attempts of someone trying to enter my room by juggling the handle and pushing on the door. His response was to evict me on the grounds that "He and I did not get along." During my entire stay he had made repeated smart comments, and at one point had scoffed in disdain at my photo identification and manicure. Another time while checking for bed bugs, he made Catholic cross signs in front of my face- three times consecutively. He also did not return my security deposit, even though I was assured by him that I did not need to fill out the required paperwork because I was being evicted. (Please note: they do not tell you that you need to turn in a form notifying them when you are leaving. When I directly asked the assistant manager, he just made a vague comment that they would like to have some type of forewarning). I filed a customer service complaint via the company website, and I left a message. I was never contacted by them. MOST IMPORTANTLY: This is a very dangerous location. I witnessed two incidents of domestic violence, vehicle damage (contaminants in gas tank), and attempted rape/abduction??? while running down the road. Additionally, there are no non-smoking rooms, and the place reeks of cigarettes. | |
| michael | 4/12/12 |
| In response to the employees regarding the woman with the bed bugs. You are incorrect, bed bugs can actually travel through walls. And and the policy of the majority of hotels in the country is not to vacate the guest, most governmental agencies suggest that hotels vacate that room and rooms that share a wall floor or ceiling. You were also supposed to treat the guests belongings, and put them in another room if there is one available. While it is possible she brought the infestation, you can not publicly make that claim regardless of whether she did or not. Nor can you deny her the deposit until you've inspected all rooms which share a wall floor or ceiling. Also keep in mind your hotel maybe responsible, if she carries the infestation to another place. Because governmental agencies openly suggest that you give all clients a bedbug fact sheet when they are exposed. | |
| anonymous | 3/20/12 |
| I recently stayed one night at the Intown Suites in Montgomery, Alabama. Although I paid for a week (plus deposit), the condition of my room was so deplorable, I would not stay beyond the one night; I did not get any of my money back, and... yes I talked to corporate. In my opinion, voicing a complaint to Intown Suites corporate headquarters falls on deaf ears. I'm not going to include a lot of detail because it is just another verse of a sad but true song. The comments and complaints I have read just in the past two days indicate to me that Intowne Suites across the United States provide unsafe,dirty, unsanitary, and overall deplorable living conditions. It is unacceptable and their victims (yes victims) should stick together and try to stop them by taking steps (however small)through legal organizations and in the court system. I am truely shocked and saddened that they continue to make a profit from taking advantage of people through their lengthy contract which apparently leaves you and me without any recourse whatsoever. Where's the justice. My heart goes out to the people that have been victimized by Intowne Suites. Surely someone, somewhere within the company, whether its a general manager or a corporate executive, has a hard time looking at themselves in the mirror. I say give them 0 stars for deplorable and yes it is (in my opinion)as bad as I am indicating. | |
Ric McIntosh  | 3/6/12 |
| A sales rep with Inn Town suites called me on 3/5/2012,he stated he was calling from Plano, Texas, he said Inn Town suites corporate had give him the information I had supplied for our request for corporate account with Inn Town Suites,he stated he would e-mail what was required, never heard from him again, why would inn town suites imploy such a person as this?? | |
| @Hercules@ | 3/2/12 |
| I am staying at Intown Suites Extended Stay Living 2570 Noth Cobb Parway,Kennesaw,GA 30144 (770-590-0825) The hotel Manager was very rude to me several times. The manager here I don't recall her name but when she walks by me she gives me a very angry look and she had done that more than 1 occasion. The room I stay in, sometimes the power would go out. When the power goes out in my room the A/c & heater unit is still working and the other building connecting to the one I am the laundry room in that building goes out at the same time as my room sitting next to the other building. I called the Courtesy Officer and the 1st time the man gave me grief that I shouldn't plug to many things at once and the second time he went out of his way to drive to the hotel and walked right by me as I said hello to him like it was to much trouble to turn on the power in the hotel building. I tried my best to handle the problem peacefully but I think I will go somewhere else and expose this story to all my friends especially the ones working for all sorts of different News Broadcasting in the area. And I plan to report them to BBB :) | |
| | 3/3/12 |
| Im from Utah and the midvale intown suites is bad too. Guess you got have ignorate attitude to work for intown suites.. I was treated so bad for me reaching out for help and got kicked out. Managers treat guest like inconveniences. Thought this was for the guest to emjoy. Not managers running the vkmpany down. | |
| Arthur Balfour | 2/16/12 |
| I was at the Intown Suite at 702 N Sam Houston PRky E, I had the worst service at this facility in Houston,TX. The Manager. James gave me a handicap room with a flooding bathroom. Then he giggled, when I ask him why he rent a handicapp room with a faulty bathroom that floods. He gave me some towels and told me to make a damm myself. I had called corporate headquarters and I have not received any feed back at all. I am sadly disappointed with the service I received at 702 N Sam Houston Prky E in Houston, TX. And corporated headquarters sitll did not return my numberous phone call. | |
| Howard Williams | 2/16/12 |
| I will never stay at an intown suite again! Bring ex military and a disabled veteran, I will attempt let others know to avoid any and all Intown suites.THEY ARE DISRECTFUL TO VETERANS! | |
very unsatisfied  | 2/16/12 |
| I have been at an Intown Suites in Louisville,KY for months.it has been bearable at the most until the renovation started.I have been forced to re-locate 3 times.The first time I found large disgusting bed-bugs under my mattress.I then had to remove me & my familys things & go thru everything in fear of being contaminated,not to mention the blood on walls or drug para. found.The water goes out almost daily at different times all day now without warning or notice.The smoke from the next room creeps in thru vents.There is no manager here and the 1-800# they give allows only for you to leave a message-and i never get a response.Corporate does not answer or return calls.The acting manager is nasty & hostile.The perimeter is littered with debris & not taped off for construction purposes.If you need sleep do not come here-they bang on your door like your a prisoner even if you request to not be disturbed when they can leave a note or call.The laundry room is disgusting & only two washer/dryers work-3 loads of my clothes were destroyed by a malfunctioning washer.There have been constant fights I had to call security for at 1-4am.The walls are so thin you can hear everything that goes on like it's in your room.The internet is not hi-speed like advertised & the satellite is awful.This is poor service and business practice at it's worst.I could go on but I have a life to live and am disgusted that i have to even address these issues in this manner.SHAME ON INTOWNSUITES!There are better places to stay than here-it was because of it's location i stayed,hoping to at least be treated with dignity and respect.visit at your own RISK!!!! | |
| Losing m. Patience | 2/11/12 |
| This is not a place for any human being to stay for any length of time. The staff are rude, unsympathetic to any concern that a guest may have no matter how simple it may be, and down right lazy! EVERY thing I have ever been told by staff has been a lie! I made a reservation and offered to use my credit card to secure the room because I work late, they assured me that was not necessary and when I came in to start my stay they had NO ROOMS! I had to sleep in my car until one opened up.! After my first week I was almost charged a late fee because the office FORGOT that I had set up an automatic pay system with my credit card. The condition of my room is filthy. If I walk around on the carpet wearing white socks for even a short period of time, the souls of the socks turn BLACK! Thankfully I don't have a bug infestation, yet! I will not be staying here more than 2 more weeks! Once my tax return check gets here I'm gone like the wind. Take it from ALL of the people in this blog, DO NOT STAY HERE!!!!!!!!!!!!!! EVER!!!!!!!!!!!!!!!!! | |
| JENNIFER MARTINEZ | 2/7/12 |
| VERY POOR AND I WILL MAKE SUR E EVERYBODY KNOWS IT I HAVE ALWAYS USED INTOWN SUITES WHEN WE VACATION AND MY FAMILY HAS USED INTOWN N FRIENDS THAT WORK IN OILFIELD ..............I WILL NEVER RECOMMEND INTOWN TO ANYONE ..........I HAVE LIVED AT A FEW INTOWNS N NEVER EXPERIANCED WAT I DID IN THESE LAST FEW WEEKS ............I AM EXTTTREMELY UPSET AND WILL NEVER RETURN .....IM SURE U DONT CARE WHICH IS WHY NOBODY HAS CONTACTED ME IN 3 WEEKS ...................ITS SAD THAT I HAD THIS EXPERIENCE MORE THAN ONCE WITH THE SAME MANAGER THAT DOESNT EVEN MANAGE THIS PROPERTY ..............IMA GET A LAWYER AND RESOVE THIS SINCE NOBODY CAN HELP ME IVE BEEN HERE 4 3 MONTHS NEVER HAD PROBLEMS HERE OR ANYWHERE ELSE AT INTOWN IM PAID UP THROUGH THE WEEK AND SHE IS EVICTING ME MY BROTHER AND 3 CHILDREN WITH NOWHERE TO GO I CAME FROM CONNECTICUT AND AM VERY UPSET ABOUT HOW I AM TREATED AND IT WILL GET RESOLVED THERE IS ALL KINDS OF ILLEGAL ACTIVITY GOIN ON HER N CRACKHEADS AND HOMELESS PEOPLE LIVING AND ROMEING AROUND HERE NO THIS IS NOT MY CHOICE TO LIVE HERE BUT MY HOME IS BEING RENOVATED I WAS ONLY GONNA B HERE 2 MORE WEEKS N NOW ILL B LIVING UNDER A BRIDGE THANX INTOWN I APPRECIATE UR GREAT CUSTOMER SERVICE .......I AM A MANAGER AS WELL FOR A BIG COMPANY FOR 14 YRS AND OUR CUSTOMERS WHEN THEY R NOT HAPPY THEY HAVE A NUMBER TO REACH SOMEONE .......YALL PROBLY LOSE ALOT OF MONEY BEHIND INCIDENTS LIKE THIS AND THERE VOICE IS NEVER HEARD ...............SO SAD ................THAMX AGAIN | |
| Disgusted! | 2/1/12 |
| Just an fyi corperate finally called me back after 2 weeks of calling filing complaints! They were unsympathetic to my complaint and did not seem concerned about there employees posting on this site! I am going to seek media and legal action about what a very poorly ran business this is,also just to let everyone know they will not believe a word you are saying! Told this woman that the year and a half of my children and I staying there that there was not one time pesticide control did not inspect my room...the response was met with a sarcastic giggle and told that was not true! Well I'm sorry Intown suites is everyone lying..because 95% of reviews of your location have been negative! | |
| starbuck | 1/29/12 |
| I cannot believe an "anonymous employee" had the nerve to even respond to my original report and talk down to me in such a manner! Again disgusted! The fact that you would even reference that we brought them in is so unprofessional! Again another example of the customer service that not only I was complaining but by the looks of it ...pretty much everyone here has had problems! The fact that someone who works for you tries to make us feel sorry for the managers that work g for yo!!!u...are you kidding? I tried calling corporate and you guys don't return phone calls! Again very unprofessional! Outraged | |
| anonymous | 1/29/12 |
| I am a GM at a major hotel chain,doing researchon different hotel sites! Wow a lot of problems! My main concern is the fact that other GMs are posting and defending themselvesand the actions of their hotel! One recent post for the woman with bedbugs,although your research was somewhat correct, the fact that you claim that she or her children brought them in without concrete proof was not only wrong but a liability to your company!!! The fact that this employee posted that statement for the world to see is very damaging to your reputation! The fact is if she has been there for an extended period of time and had no previous problems my common sense would tell me that one of your other guests brought them in! Our policy is the same the hotel has to vacate the guest and have the room properly taken care of,although we would at least refunded some expenses! If she indeed have children there with her and she did indeed threaten not only legal action (which won't get her anywhere),but media attention...that will hurt the company worse then court! Reporters live this kind of story! Well in short reading all these negative comments has opened my eyes and has given me very good insight of what not to do when it comes to the matters of customer service! Lastly I would contact this woman and try and compensate her before the situation firs public especially if she saw how your employee responded on this review sight! All she has to do is copy and paste the response and show her local newspaper! | |
| anonymous | 1/24/12 |
| I stayed at the greenwood indaina intown an the manager there named ron greene is the most disrespectfull self center person I have ever met he was very rude to the guest didn't care about there feelings in anyway an I over. Heard him talk to a housekeeper telling her she rooms clean them selfs an as far as I am concerned she is a very organized caring person an always did a fabulaus job in my room I also have seen him make passes on guest my wife being 1 of them I don't think that is very perfesstional at all in any way not to mention he kicked us out because I had told him I was calling the headquarters on him. But I would like to say the rest of the staff was great an helpfull in every way | |
| Anonymous employee | 1/20/12 |
| In reference to the woman with three kids complaining of bedbugs. As a gm of this company we have to research certain things like bedbugs when it affects our properties and other hotels across the US. Let me catch you up on some facts about these little guys. If you have resided somewhere for an extended period of time and find bedbugs, you are the one that brought them in. This doesnt mean that you are dirty, bedbugs can easily be carried in from simple things. You could have visited a home of someone and they caught a ride back with you, someone could have come into your room that had them on them, or children can even get them from school. Bedbugs came from south america where an epidemic occurred after travelers came back to the us and they were found to be in their luggage. Its unfortunate that the gm had you vacate, but it is our policy for the safety of our guests. If the gm would have given you another room, you are most likely going to bring them into that one. You only paid a 50 dollar deposit. The cost of orkin to treat that room will be 250 dollars and we have to keep the room out of service for a minimum of two weeks. At that time orkin will double check the room to see if an additional treatment is needed then the room can be put back together. Intown Suites as a whole would never want to burden or kick someone out for no good reason. These are policies followed by every hotel chain in America. I would advise you to have the hotel manager of the new facility that you are currently staying in to check your room so this does not happen to you again. I wish you the best of luck in the future. | |
| kristin starbuck | 1/19/12 |
| I have been here with 3 children and my other half got almost 2 years! For the last week my children have been waking up with bites on their faces and other parts of their bodies ...so this morning I told the maintence guy....he inspected the room to find my worst nightmare come true ....BEDBUGS!!! Again been here almost 2 yrs,thousands of dollars later...complain to the manager Toni Difalco and she calls me a short time later to tell me that we have to vacate the property! Excuse me...no accomidations were made nothing...so now no where to go with 3 children ...when none of this was my fault! The location is Inn town Chicago/ohare.Il! Oh and how convient no coorperate # to complain ....thats ok they can explain to the news stations and a lawyer!!! | |
| Anonymous employee | 1/16/12 |
| Most comments and complaints made on this page have been taken into consideration. But if some of you are not aware I would like to give you a simple daily walk through of an Intown Suites manager's day of work. Not only do they have the responsibilities of the front of the house with checking in and out guests, answering phones, meetings with employees, previous nights issues on courtesy officer reports, contacting daily reservations, and walking the full property daily, thats only the beginning. Having worked with the company for quite sometime now I can honestly not remember a single work day that did not consist of someone not paying on time and having to track them down even though its their responsibility to come in before closing. Nine times out of ten we receive profane remarks and threats bc a guest is locked out due to this matter. Secondly, when we have to check stayover rooms due to safety issues and cleanliness, guests will be on the defense due to their room having conditions to produce bugs and infestations that may affect other guests as well. Once they are informed after a notice to give them 24 hours to clean it and its not accomplished, then they are removed. Another issue that a GM will have to handle which more times than not involves the guest threatening and speaking profanity. Throughout the day there are numerous calls about guests having issues with one another, litter and hundreds of cigarette butts being thrown from balconies, screaming and unattended children, the occasional dog or cat (which are not allowed at any property), broken down cars and/or parked illegally, and a six day work week. Long story short, if you yourself had these instances happen to you on a daily basis, there are bound to be instances when you slip up and make a mistake or cannot make one guest happy. We are an inexpensive apartment alternative which offers simple amenities to people that are in hard times. We as a whole at Intiwn Suites strive to do our best with minimal employees. With that comes team work and extra responsibilities on our shoulders. If there are complaints that are above and beyond your humanity to where you cannot live another day unless the Intown Suites corporate office hears about it, then i would utilize the email listed on their website. We may be simple, but keep in mind that there will always be someone out there that has it way worse than you do, hense having a place to rest their head and food in their mouth, not to mention the countries that are poor beyond belief. Never take life for granted, we as a country are spoiling ourselves to the point of needing to make others miserable in our environment due to a housekeeper not scrubbing my toilet right, or that a certain tv channel comes in fuzzy. Have a little patience when it comes to complaints, our employees are paid minimum wage. If you are reading this I truly hope you remember what you may say or complain about once you stay at Intown Suites. Thank you for your time, Concerned Intown employee | |
| April | 1/3/12 |
| I was head housekeeper at a in town suites in otp west, I was assulted by a guest one day as I was going to do a room inspection for a checking out guest, they were obviously extremely drunk and grabbed me as they got off the elevator. at once when I got loose I ran to my manager and asked for help telling her the full details in what occured, she said shed warn the men and told me to go clean the room next to where one of them stayed. I was very upset with tje situation but did as I was told since the man was still upstairs with the other man. I got off that evening and called corporate and spoke to the man in charge of that location, james, he said he would take care of it, the next day I called four hrs before my shift to see if it was taken care of. My gm and corporate did NOTHING... I told my gm thatyesterday would be my last day until both guests were gone, she said that was fine they had been there many years and were giving her much money to be there and my pay was more money for her. I later that day filled a police report, they took care of it... Go figure. | |
| May | 12/10/11 |
| Management at Intown Suites in Hazelwood, MO is the worst. The two desk clerks are rude to guest and gossip about visitors business. Toiletries are given to certain guest , while telling others they don't have any to distribute. Also the front desk helpers are never honest about fees according to several guests. This place needs to have the finances audited. Lastly how can I forget the maintenance man is a heavy smoker and drinker that hangs out in the halls and parking lot insulting quest. He needs to be investigated for creating such a hositle environment. Oh finally this location purchased a baggage cart after getting complaints from several visotrs about the small one handle wagon all quests shared to transport their belongings. The housekeeping staff is the best, they are extremely cordial and helpful. Overall Mannagement/ maintenance crew needs to be observed closely at this location. May | |
| angela brassfield | 11/4/11 |
| The in towne suite in villa park is a horrible place to stay starting with management , lindsey need to learn customer service skills, need to do behind the scene work ,I have been there for a week , our room was cleaned on wednesday , instead of tuesday without a call, all of our questions were answered short and not clear would never stay there again! | |
| Anonymous | 10/20/11 |
| Wow, I was actually on this site looking for the number to the corporate office for Intown Suites so that I can make a complaint. I feel a little better knowing I am not the only one with issues about Intown Suites. I have been in the Va. Beach, VA Intown Suites for 8 months now, and it is the WORSE PLACE I HAVE EVER STAYED IN MY LIFE! Like the Ex-Employee who commented below, there are a lot of SHORT CUTS taken when managing this place. Who came up with the idea of mopping with a broom handle with a wet wash cloth at the end EWW! I clean the room better myself, but will not deny the service because I PAY FOR IT. We aren't allowed to open blinds or prop the door open for fresh air and sunlight. We can't be outside AT ALL unless walking to a vehicle. They made a designated smoking area by the office that is standing on the other side of the curb on the neighboring business's property. There are normally so many people standing there smoking, it looks like a bunch of DRUG ACTIVITY going on. I have been waiting for screens for the windows for 3 months now so that I can get some kind of fresh air into the room and the RUDE MANAGER just keeps saying "we are waiting for them to come in" how long does it take to get screens in??? IF I HAD ANOTHER CHOICE I WOULD NOT BE IN THIS ESTABLISHMENT!! And the sad thing about that is that WE ARE NOT THE ONLY FAMILY that has to deal with the HORRIBLE PLACE. For all the money that people pay to stay in this nasty place we should at least be able to let air and sunshine in these small, dirty rooms!! | |
| | 10/11/11 |
| I recently stayed at the InTown Suites in North Charleston, SC on Narco Ln. Upon check out the Manager stated that everything was fine and my deposit was returned. The following day I receive a call and the caller says were is the Microwave. I don't know who this person is. They tell me they are the manager at this hotel. I was like the microwave is above the stove in the wall. Supposivly the Maintenace man took a extra micro up to the rm cause the other one was not working. It worked fine for me and my daughter. The manager accused me of taking the microwave saying it was in the rm cause the other one wasnt working. I told her that I turned it off in the breaker box cause it kept going off and on. It worked fine for us. I just would like to know what is going on with this staff. Suposivly the housekeeper didn't know about the other micro. They told me that they would have to report it to the police. I said ok with me please do cause I don't have this micro they say that was supposivly in the rm. Don't stay at this hotel cause who knows what is going on with this staff. | |
| James Riley | 9/27/11 |
| where Do i start This has to be the worst place i have ever stayed. It's even worse than the Savanna Inn and Suites down town Atlanta. I have been up here three weeks on business and moving to Atlanta I am handicapped and can not clime satires when I first arrived they wanted to put me on the 3rd floor and all there elevators are out of order. So after finally convincing them that I am handicapped by showing them my parking permit. They found a first floor room. I looked at the room and it was bad. the bathroom door had been kicked in, the toilet seat was broken the lampshades where all burnt or melted. The air conditioner blower motor was making a horrible racket and not blowing out very much air. I went back and told them all this and they offered me 20.00 my rent it was getting late so I took it. the next day I told them again about the toilet seat. It took a week before and me going in to pay my rent for another week before I could get the toilet seat fixed. and they still wanted to charge me full price. I did not want to move every thing so I got them to take the take the 20.00 off again after some pleading. they wanted me to move to another smaller unit.Even though I am hearing impaired I could not take the noise from the as unit so by the 3rd week I decided to move to a smaller cheaper unit. this room was not much better but at least it was quiet. The staff had to be the worst. I am as i said hearing impaired I told the front desk staff this when trying to talk to them and they needed to look at me when they speak or wright thins down for me They just ignored me and I could not under stand much of what they said. They where probably the rudest most hateful Black women I have ever encountered. Also my third week there I was out of town so a friend went and paid my rent a day early for me. when i got back they had locked me out of my room. Because he paid the rent a day early and I had to get my room key recharged. a week later the day before I was to pay my rent they locked me out again. when I realized it it was after 7:00 I had no phone no money on me and could not find the security so I went and sat at the entrance to the office and laid on the horn to my truck until security came out who proceed to make several verbal threats.I got them to re key my card and informed them I would be checking out the following day and would not be returning to this place. I know some of the people there can not afford better but as much as is paid a week for a room there you would think it would be in better shape. especially since they have around 400 rooms. also you can not walk on the floor bare foot your feet will be black in a mater of minutes. There is so much more bad i could say about this place but I think I have said enough. | |
| James Riley | 9/27/11 |
| My previous post was for the IN Town suited on Piedmont circle in Atlanta GA. I have have stayed at other InTown Suites around Atlanta all though they where not the best they where 100 times better this this one. | |
| Anderson | 9/16/11 |
| I am a African American *** Male. I am also a crossdresser/transvestite meaning I was born male, but I often dress and appear as a female on a day to day basis. I checked into the Chicago O'Hare InTown Suites in Elk Grove, IL on Monday Aug 22 with the general manager Toni Disalco, into a queen size room. On wed at 2:30 am Aug 24th I went downstairs to the first floor to let my invited guest in I was in a tank top with bath towel fully covering my body no nudity, no partial nudity, i was wearing the towel the way a woman wears the towel once she gets out the shower, no private parts were hanging out, the courtesy officer Kevin Mcelfin an employee of Intown Suites was down stairs at the time and told me I wasinappropriately dressed. I proceeded to let my guest in and theCourtesy Officer Kevin informed me he was following me to my room toget my room number to report me because of the way I was dressed. Itold him if I was breaking the law to call the police about my way of dress. Kevin Mcelfin never once asked me what my room number was. As courtesy officer continued to harass me on the first floor in the lobby, my guest became upset and left. As I proceeded to head up stairs I decided to take the elevator the Courtesy officer Kevin still followed me as I got on the elevator he informed me cameras were watching. I got off on the second floor and was nervous now so I went down a hallway walking very fast and then went into a stair case and headed up the stairs to the third floor, before I could open the exit door the Courtesy officer Kevin started to grab at me and was grabbing my buttock my rear end and trying to pull my towel off. I ran to my room down the hallway very frightened That he was now chasing me and had just physically attacked me. I entered my room #325 and waited 5 minutes looked out the peephole and saw Kevin lurking in the hallway as I was fearful and shocked. I then called the Elk Grove police they came out and took a police report and I told them I wanted to press charges against the individual who is the courtesy officer Kevin Mcelfin, the police took a report and stated management would want me to leave in the am. No arrest was made. In the am I awoke and went to talk to Toni Disalco the General Manager and she said she wanted me to leave ASAP. I told her that was fine with me I didn't feel comfortable at this location and that I was leaving due to her employee Kevin Mcelfin physically attacking and harassing me at 2:30 am. Toni said she heard something happened but didn't have the full details, Toni Disalco said whatever happened was my word against his and that all she knew was that I was walking around the lobby at 2 am with a bath towel on. Toni never took a incident report from me. I asked for the courtesy officer name she would not give it to me, and refused me a refund, i went back to my room she called me in 15 mins and stated she would refund half of my money plus the deposit, i went back downstairs checked out and she finally gave me the courtesy officers name as well as a refund of $187.58. Toni did not ask me any ?? About what happened or show any concern for my safety or well-being as a paying customer at Intown Suites. On the receipt i was given with my refund it states that I was forced to leave because the courtesy officer thought I was a ***, I asked the general manager Toni why this false accusation was stated and on what basis. I said are you not going to put my story down that im leaving because I was attacked by your employee she said she wouldn't change it but then she wrote customer is leaving on his own free will. Not only was I physically attacked and harassed, but then I was forced to leave and treated as if I were a criminal, only given half a refund, but then I am humiliated and called a *** on my receipt. And then forced to find lodging at another location which was an inconvenience/. I believe I was singled out due to my gender appearance,sexuality and race African American'. I sent in two emails to the customer complaint center within the week of the incident;. On Monday, August 29Th i emailed the Human Resources manager as well as the CEO of Intown suites and received 2 phone calls from a marketing manager Brad Ludi on August 29Th, he said he knew about the complaint but did not address what action the company would take against Toni Disalco or Kevin Mcelfin". Brad Ludi also stated to me that Kevin Mcelfin stated to him that he followed me up to my room to make sure I got to my room safely and that he wanted to find out my room number/. I stated to Brad that I was in no type of danger and did not require any assistance from the Courtesy officer Kevin'. Brad Ludi also stated that it was my word against Kevin Mcelfin's word and he also brought up my clothing that I was wearing that night as if I had committed a crime for the way I was dressed and appeared'. | |
David Cadelinia  | 8/31/11 |
| I stay at the intown suites with my father and have had several problems with the staff in Albany Georgia. I use to be able to have my friend come over but the manager banned him because the maintenance guy told her he was guy who fought me a previous time and i told her that he wasnt the guy ...i dont understand how u dont believe the person it supposedly happened to...and the manager previously talked to me about my friend and she said herself that its ok for him to come on the property but since my dad and me have our differences he allowed them to bann my friend from the property...The crew here has made my life a living hell im not from georgia and barely know anyone here and i hate to seee how the staff walks around laughing and talking about stuff that has nothing to do with work...UNPROFESSIONAL...the maintenance guy always seems to be on his phone talking and laughing while working. The other day they asked me to wait outside while the housekeeping cleans up the room for 179.99 a week of hard earned money thats not acceptable especially how hot it gets in Georgia and me having no where to go no car to get in, Im furious to always hear the staff talk about things and customers and laugh when they should learn how to keep it more professional around here its like they have respect for the customers and the job. The staff here needs intervention and more training on how to be more professional | |
| CADELINIA | 8/31/11 |
| the staff here are quick to tell the customers what is policy but my room hasnt had a smoke alarm detector for almost a year now and the staff been known that they fix the AC but it still doesnt work correctly... the stove is always malfunctioning....it would make sense if they followed through with the maintenance as much as they do making peoples lives miserable | |
| Cadelinia | 8/31/11 |
| i think its unfair that the the manager here once told me when i complained that i have no say in anything because i dont pay for the room my dad does so that being said WORST CUSTOMER SERVICE | |
| sparky 802 | 9/4/11 |
| If you want ot feel like you are in prison then stay at this hotel. You pay them good money but if you want to sit outside your room after working long days they will tell you that is not allowed.I could see their thinking if I was rowdy or causing trouble. Also if you try and get a in touch with the corparate office good luck | |
| star | 8/25/11 |
| Not good at all people are loud the manager has a bad attitude he won't even let any one leave the door open or cracked he even just came and closed the window from the out side while I was inside terrible In tamarac fl | |
| tina mccrary columbus ohio (east | 7/6/11 |
| they didnt have my reservation///put me up in an out of order room and made me feel like it as my fault//they questioned me about moving the be(just sing it around but, they never address the weed smoking on the third floor and the people hanging out in the front and back like they were on the block..i was so happy to catch my flight out of ohio that i moved out a day early...the mgr adressed every resident by their first name but me i told him my name awas tina, i tought this would make him less rude and he never acknowledge me///every day i did something wrong and he let me kno //he stated we dont give out extra sheets or bedspreads//i was scred to ask for a trash bg or even ask to use the broom///i would not refer any one to intown suites east columbus ohio(by fort rapids | |
| Lester Tremaine Norwood of gwinnett Co ga | 7/14/11 |
| The management is by far not the greatest. Concerns not met, poor internet service, Roach eggs growing in my refrigerator, the door was broken for over a week, ants, no bug services. I am going to Sue if not assisted. 6787904093 | |
| rkr | 7/16/11 |
| If you want to sleep in a place with boggers on the wall this is the place, dirty table, dirty toilet, dirty bathroom. no blankets, plastic pillows, no toilot paper, we are told to get our own, also no internet as stated on they website. corporate does not call back, I am sure that the only calls they get are complaints we took pictures and video to put on the web | |
| Jessica | 7/19/11 |
| Louisville East Location 4604 Wattbourne Lane Louisville, KY 40299 Been through several "managers" nasty kitchen floor nasty carpet tables broken, been sanded down and repainted, wabbles microwave disgusting under the plate air outtake over burners filters never been changed nasty burners only have one setting high, despite a rotating knob with different levels 4 yo daughjter found a pill in the ac unit when we moved in.....lucky i have a smart girl and she handed it to me Phone doesn't work properly reported and 3 monhts later still doesn't work drug dealers and dope fiends now that it warm did finally put in new ac units mmy old on e worked better dumpter area kept disgusting food and maggots laying around it makes you not even want to get close enough to put your trash inside paint chipping off sinks where the painted over them because they were disgusting and wouldn't come clean pillows are plastic matresses have covers on them because they are nasty and or have bedbugs Top covers are nasty NOT FRIENDLY to CHILDREN.....expect that they be not heard or seen Maids are nosey and need to mind their own business and do their jobs No WIFI for you to buy a wire for plug in and its still slow as hell only here because i had no other choice none the less wouldn't come back again if i had to luckily will be gone from this rat hole soon | |
| Betty Jean Moore | 7/20/11 |
| I live at the Intown Suite Columbia,SC.I can let you all know the management here are o.k..Sometime you can go in the office and no one I mean no one in the office. I were in the office one day and it were open no one in it.I over here a guy call someone to let them know this will be a good hit.Your guy you have working here are scare to stay in the office. I know because he himself said so.I like other who live here would like to have more washer we have three of them that work.If you all can help me and other.WE sometime waite on this man from 30 to a hour on the manager why he in the back with the leader of the maids,are on the run from the office.The manager go out and leave the door open of the office.1633 Broad River Road. | |
| D. Elledge | 7/20/11 |
| Austin, Lamar location, This place does not even deserve 1 star, Very disappointed with the management and general manager of marketing. I had to leave a message for someone to call me back so I could complain, People knocking on the doors all hours of the night. People hanging off the balconies, doing you knows what all hours of the night. I was under the impression that there were drug dealers and hookers in the Intown suites. I asked for a refund because I only stayed one night and had paid for a whole week and the general manager of marketing told me I would not get my money back. Period. He was very rude. I will not go back ever to any of the locations. As far as your marketing department you better check your employees. | |
| Intown Joe | 8/5/11 |
| The intown in Villa park illinois is terrible servicewise,the manager Lindsey is a racist bitch who schemes and talks about the guests as well as being a backstabber amongst the pretty,shapely female workers,she will get hers soon from a guest who isnt taking her bullshit anymore.this bitch goes around belittling the guest with her bigbird looking ass,many people are complaing about her but the dumbass baldheaded dist.manager is a fucking uncle tom so they are a good match but bad business for the establishment,this bitch needs to be fired.she has no people skills whatsoever | |
| Diana & Samantha Burkholder | 6/27/11 |
| 2601 Perdue Springs dr Chester va 23831 By far thee worst place I have ever stayed. Chocolate under the tables: Contact lenses stuck to the wall: NO FRESH LINEN: Dust bunnies everywhere! Upstairs disputes: loud neighbors! False information at check in: We were told to buy a Ethernet card, which we ended up paying 30 dollars just to find out we did not need it! The sink in the so called chicken sprayed water all over the place but in the sink! The drywall in the room was crumbling! Soiled bedding/ after room service (Cleaned) NO TOILET PAPER RE FILLS There were rotton watermelons laying out front which made the place look dirty! Spider webs everywhere! THE DRYER DIDN'T WORK!!! So we couldn't wash our clothes! AC UNIT BUSTED! this place was horrible! I WANT A REFUND! | |
| V. K. Tandon | 6/15/11 |
| Actually this company (Intown Suites) does not deserve even 1 star rating. This is no place for the respectable and nice gusests to stay. Their publicity and actual experience are very irreconcilable. At least I can say so based on my brief stay at their Austin, TX location on Lamar Blvd in 2009. My suite was infested with roaches and one cannot even frankly complain so to the rogue staff and management. If you dare expose any shortcoming they all pounce upon you like a pack of wolves and evict you arbitrarily within no time forcing you out high and dry on the the road outside. Still worse, the corportate management would not do a thing to rein in their rogue local staff even when apprised of this situation and poor customer gets no where eventually. | |
| Evvie | 6/16/11 |
| Intown Suite McKnight Rd in Pittsburgh. The place is nice enough. basic, no bugs, very light housekeeping - expect to do a lot of your own. FREE HIGH SPEED INTERNET IS A LIE! Sheesh - it tok me two hours and forty five minutes to get this page to open so I could post this. Can't use faceBook at all. I work online, and have to go to the freakin' Holiday Inn down the road and use THEIR internet to sent my work in, DON'T BELIEVE FREE HIGH SPEED INTERNET. A good old fashion modem would be better. | |
| Inn town Villa Park Illinois ZV1 | 6/18/11 |
| I've been there for about three years and just left that hell hole.I need something that's under one star maybe zero.This place is the worst when it comes to management.The cleaning staff and maintenence I have no problems with them,the night guy is ok and no problems with him but the management is fucking crazy and don't know how to talk to humans.They are past rude,start rumors about the guests and get into everyone's business in the building.too fucking nosy on all levels.This is for certain management,the women,they are young,inexperienced and have shitty attitudes towards almost all guests.No guest in the whole building likes them and just tolerate these women managers..Never,never come to intown ZV1 in Villa Park | |
| | 5/24/11 |
| Very bad customer service. The North Charleston and Charleston hotels are bad. | |
| ED SILLS | 5/26/11 |
| In Town Suites in Va Beach, Va has drug addicts going into the ceiling and harassing guest by filtering Heroin like substances into rooms. This must be the way of introducing future prospective clients to the TERRORIST drug of sales. Spying on guest with kids is probably the PERVERTS thing. The management is aware of this, because they have video and a slack security person. | |
| | 4/22/11 |
| Do not stay at Intown Suites 1727 Oak Village Blvd., Arlington, Texas 76017. Very, very poor customer service and they always invade your privacy and come into your room unannounced or cancel your key card and you always have to go to the office for reactivation. You can never reach the after hour assistant who is on call and he never return your phone call if you leave a message. They have very shady people moving in and out, drug dealers etc. They must train their managers to have extremely rude and poor customer service. The beds are very uncomfortable and the pillows are made of plastic and the pillow cases never stay on and the carpet is very dirty. I guess the corporate office does not care and don't care what their managers eand other emplyees do and they speak with very sharp tongues and the police are always at the place. The housekeepers do not do a very good job. All they want is your money and nothing more. After the first day of moving in you can forget. They act as if they are doing you a favor. They don't explain any rules and regulations to you when you move in, you have to read or find out for yourself. | |
| Stacey Pagel | 4/15/11 |
| I'm at Intown Suites Hendersonville,TN (North Nashville Region) I stayed here off and on for about 4 years. I've been in 5 different rooms in that time. As always every room had some kind of problem with it as I expected. This is not a up-scaled hotel by any means. Considering the kind of people they let in and out of here. My complaints are the same as everyone else's comments on here.I've never complained before until now. When I came here with my boyfriend we had little to no money. I was grateful to be able to have a place to stay long term with no lease. I've let things slide on occasion. Until, back on November 06, 2010 I had an accident on the property. I fell down a flight of stairs due to the lights being out on the property. There wasn't a power outage in the area because the lights inside the rooms were on. Outside was pitch dark I couldn't see anything it was 6:00am and I had to be at work. The only lights I could see were the lights from other business about half a mile down the road. When I fell down the stairs I screamed for help I couldn't stand I luckily had my cell phone and called my boyfriend. He almost fell down the stairs himself because he couldn't see me or the steps. I later went to the ER with excruciating pain my knee was very swollen. I got my x-rays done. They couldn't find the problem because I was retaining so much fluid it made it hard to see in the x-ray. They sent me to an orthopedist after some of the swelling subsided and had an MRI. This test showed that my knee cap had dislocated. I also lost some of the cartilage and bone in my knee which I'll never get back. It took me 3 1/2 months to heal. During all that time I had to miss out on work so I didn't have any money coming in. I had to pay for many hospital bills, pain medication, physical therapy, etc. This injury hurt me not just physically but financially and emotionally too. I felt helpless. I was physically disabled in the worst aspect. I figured out about a month later that they had a new guy reset the lights on the property for daylight savings time. So he just turned off the lights completely. Well guess what, This is the catch INTOWN DOES NOT HAVE LIABILITY. At least that is what they'll tell you. The manager of this property told me there is no liability that all that they can do is file an accident report which does nothing. I asked for the number for corporate. She said that she can't give out the number and that she would call for me. I told her to have them call me. Surprise, I never got a call and there's probably no accident report either. I payed hundreds of dollars for an injury that should have never happened. This is negligence to their customers. My knee will never fully heal. I will have pain for the rest of my life. Thank you Intown for caring so much about your good paying customers. For anyone thinking about coming here, don't. They will not pay for any of your injuries, or your guests injuries on the property. | |
| Gabbie | 4/6/11 |
| The manager Steve is very rude and nasty. I had just payed for the week and asked for m y money back withing 45 mins. because he banged on the door very hard twice..scaring my baby awake...he asked me what am I smoking on in there (through the door) accusingly. comes in all of 30 seconds leaving me looking dumb? what was all that about. I quickly went to the front office and requested my money back. One of the workers here says that he is rude to most of the customers and the employees. I called corporate office and everything is automated...the rooms are pretty clean but I refuse to spend my money with a a-hole of this sort. garner nc hwy 70 East | |
| william Egan | 3/29/11 |
| I am currently staying at the INNtown suites in Dothan,Alabama. First the carpets look like they neeeded to be claned years ago,when I walked across the ten foot length my socks turned black from the filth. Than three weeks ago I was promissed a larger room which they told me they would hold for me. To this day I am still waiting on that room. Obviously their staff is nothing but liers. I will be telling my corporate office to no longer use INNTown Suites until they can figure out WHAT CUSTOMER SERVICE IS which they appearently have no idea what that means. | |
| Mike Smith | 3/21/11 |
| I am staying at your Orlando location on Major Blvd. This place is poorly operated and the staff are rude, condescending and inept. My wife and I checked in on Fri. the 11th of March. For 2 days we had no hot water in the bathroom and no cold water in the kitchenette. We also asked for another room since checking in, but to no avail. The fridge stopped working and water was leaking and our food spoiled. In addition the cook-top had no power and we couldn't cook. Our toilet was dangerous and rocks when sat upon. I told the manager and she was very rude and said she could change our room. My money was good and as the editor for a very large travel and tourism magazine I will very soon write and post very distasteful articles about this location and how they run their business. I also have a health issue as I need open air and have been leaving my door open during the day. Just a few moments ago one of the male staff came and harassed me quite adamantly and told me very forcefully that I must close my door and window right now and I can never keep either open. This is a ridiculous rule and interferes and jeopardizes my health. I simply asked for a health exception to their rule of being able to keep my door and window open during the day many and they became belligerent. I asked for a full refund on the weeks rent and the staff axtually laughed and said 'good luck.' . Call me on cell ASAP. Mike Smith | |
| Branden Charles | 2/26/11 |
| I'm from the Cincinnati area and staying at the "Intown Suites" in Chattanooga (on Gunbarrel Road)...I'm staying here until I find a comfortable place (an apartment) & know where to look for such. I cannot say things are that bad here, the room I have is clean & I have seen no bugs. The weekly "housekeeping" is the bed sheets changed, trash cans emptied & a vacuum ran across the floor...NOTHING more. No bath towels are replaced weekly--or for that matter, I guess the bed comforter stays for the duration too. Thus, plan on washing your own...you get one set, that's it. The "kitchen" is a fridge, a small microwave, a one-hole sink, and a couple overhead cabinets to match the two-plate, hot-plate type stove. You can fit a pair of plates onto the 30" square table...but nothing else. There's nothing else...no silver-ware (I'd buy my own if there was), but there is two ice trays. The billing is mucked up too. It's a "bill in advance" system. Don't be a day late or you're done. I've been here over five weeks, for the first time I wanted to be billed like a "normal hotel" & pay a weekly rate on Monday instead of Saturday. I was told that I'd be locked out of the room. I was told I could pay for that day (Saturday) and Sunday...and Steve was nice to include that payment would be by Noon on Monday....as he looked at me like he'd never seen me before & was somehow doing me a favor. I gave him the money, which seemed a lot at $45+ a night (a week is $200 total)...and I asked, he said that was the "stay over" rate. I said why couldn't I get the interpolated weekly rate for two days...since I'd been there for over five weeks, and we all knew I'd be there paying two weeks in advance on Monday (the day after tomorrow)...he said I get the weekly rate when I pay for a week. Nice Steve...thanks for the math. The Internet connection hasn't ever worked here. Each time I'm asked about it I'm given a stack of copies referred to as "instructions"...looking at this, none of the screen shots apply to my computer's operating system. Besides, I've never had to reconfigure my computer for a simple CAT-5 cabled Internet connection . Oh, bring your own cable...there's none in the room. So after weeks, I'm asking again today...the offer was to go to another room & try it all there. No offer was ever made to see what's going on in the room I'm in...or to try to diagnose that. So the story concerning the Internet still evolves... In a scale of 1 to 5 in customer service...this site gets a 2. The billing methods suck, whenever I've gotten a room...at check in they print my card, and bill me when I check out...it's the opposite here. Why? The pillows are some sort of "plastic" institutional-type strange things. Why they have pillow cases, I don't know...they slip out of them. I've bought my own pillows. The maid service isn't much...yet they have a higher level of personality than the manager does. The kitchen is tiny, the water flow in the shower is weak at best, and if they're going to have a coin operated laundry...get a bill to coin changer for gods sake! For a week's stay...I wouldn't waste my time here at all. For a night, definately not. For an extended stay...I'd look at other options & see what's available. I'm feeling like these guys are feeling like they're doing me and the rest of the community some sort of favor. I'm not really on board with that idea at all & once I get comfortable where I am here...I'm moving. I think businesses like this are poised to take advantage--just as it was today. I was basically ripped off for $30 bucks with being billed at a different rate for two days. Thanks Steve...winning hearts & minds. | |
| mr magoo | 2/23/11 |
| intowne suites on major blvd in orlando is a ghetto !!!!!!!!!!!!!!!!!!!! | |
| Michael Robinson | 2/22/11 |
| Inn Town Suites here in Louisville, Ky is NOT a company that you want to pay your hard earn money to stay. The general manager Robin Thornton is very rude and nasty. The rooms never get cleaned appropriately, roaches have been seen and customer service lacks! I complained to Alex the Marketing mgr of this area, in which he was very defensive and ended our conversation after stating that he was offended b/c I asked if we were bein treated this way b/c we are homosexual. If you can AVOID staying @ an inn town suite, do yourself a favor and DO NOT CHECK IN! | |
| Nancy | 2/5/11 |
| Do NOT stay at InTown Suites in San Antonio, Texas it has bugs! Very odd smell in the room also but the bug problem is horrible, the manager is very very rude and will do NOTHING to solve a dispute about the bug problem. RUN DO NOT WALK AWAY FROM THIS PLACE! | |
| | 1/24/11 |
| The inn town suites @ central florida pkwy stole all of my things and I went back and found the staff wearing my things...........THEIVES | |
| Victoria | 1/4/11 |
| This place is a dump.(Orlando, Florida @ Central Florida Parkway) Supposedly there was a "flood" in my room which i find hard to believe since its on the second floor. There is a horrible smell in my room and the guy in the office said it was the chemicals to clean the carpet. But after 1 hour of walking around the bottom of my socks turned black. It took me and my husband $50 in cleaning supplies and half a days work scrubbing just to get the smell in the room tolerable. I wiped everything down with disinfection wipes just to be able to sit on the furniture without having to be freaked out. I also had to put one of our sheets over the couch just so i can sit on it. I also bought a febreeze candle and had it lit all day everyday, I also bought those renuzit odor eater gels, febrezze carpet spray, disinfecting spray and bleach cleaner. And the smell is still in the air. The bottom of the cabniet in the bathroom is falling apart and leaving pieces of wood chips on the floor. The sheets and pillow cases and towels were wash upon my arrival. They just felt icky and hard. I have gotten the room where it is tolerable and semi livable. All i want to do is get a carpet cleaner to get the gross out of the carpet. But my husband says at this point we should be fully refunded. The one and only perk is the free WIFI to write this. And even that sucks. Its slow and doesn't work all the time. InTowne Suites should be ashamed of themselves to allow people and humans to live in these conditions. Doesn't the corporate have any morals. I am disgusted. They are taking full advantage of the economy and the situations of people out there especially the families. I will fully advise anyone who is considering coming to an InTowne Suites to reconsider and if you have the means consider going somewhere else. Spend the extra few dollars and be comfortable. Besides you will spend the extra money you have on cleaning supplies and candles. | |
| Former Employee | 1/9/11 |
| I used to work there, so I know about the short cuts they took to get a room ready for guests. Most managers really don't know what they're getting themselves into working at these places. This corporation is one of the worst when it comes to taking care of it's guests. They just don't understand the term, "It takes money to make money." They pinch every dollar, even if it means poor conditions for the guests. Dirty and broken mattresses and box spring sets is just one example. I personally wouldn't ever stay at one of these hotels, not because there's bad blood, but because (1) they are always having issues with bedbugs and that's not something I would risk bringing back to my own home and (2) these types of hotels let some really shady characters stay and most of them are in bad parts of town. I recommend spending a little extra money and staying somewhere comfortable and safe. | |
| pist off | 1/10/11 |
| If u want a hotel that provides good customer service dont stay at the Intown Suites @ 5035 north arco lane north charleston, SC 29418 they suck. | |
| | 12/3/10 |
| I have been stayin at intown suites for a year now we have had two wonderful managers leave the manager we have now is rude nasty and when u want your mail he will throw it at you his name MAX T CHARLOTTE NC ALBMARLE ROAD I HAVE HAD MY ROOM SPRAYED 5 times instead of talkin to you he holla at you .The maids here are great but Max T was very rude to them hollering at them to hopefully in january i will get the HELL OUT HERE MY FRIENDS WILL NOT BE COMIN HERE | |
| | 12/3/10 |
| intownsuites charlotte albmarle road MAX T is horrible rude nasty throws mail at you acts like he does want to be bother with you i hope you send a better manager over here someone who will a least conversate with you smile have fun tell you to have a nice day | |
| michelle w | 12/3/10 |
| DONT EVER STAY AT INTOWNSUITES CHARLOTTE NC ALMARBLE ROAD THE MANAGER IS HORRIBLE VERY VERY RUDE NASTY I WANTED TO STAY FOR A WEEK I ONLY STAYED FOR 1 DAD HAD ROACHES IN MY ROOM I WAS VERY DISGUSTED WITH THIS HOTEL WHEN I WANTED MY MONEY BACK MAX T DID NOT WANT TO GIVE IT BACK TO ME I SAID I WAS GOIND TO CALL THE POLICE AND HE GAVE IT BACK TO ME DONT EVER STAY HERE NEVER!!!!! | |
| jackie van | 12/12/10 |
| The manager was rude at the Newport News 11931 Jefferson ave intown suite. We were not welcome there so we went elsewhere. | |
| Lanitra Campbell | 11/28/10 |
| The Intown Suites Buford Hwy(6067 Buford Hwy, Norcross, Ga 30071 770-840-7778), has been the worst place I've ever stayed. We reserved a stay for a week until our apartment was ready. First I can't believe that they don't provide, basic pot and pan, untensils, hangers, trash bags, soap, tissue, replacement towels(not to mention you have to wash your the hotel towels). The first night the bed kept falling ver and over, then we picked the mattress up to reveal that the rails were held together by zip ties! There were roaches in the bathroom, the room was dirty, and it had a weird smell! WE TOOK PICTURES OF EVERYTHING! WE TOOK VEDIO OF THE BED RAILS AND HOW WE HAD TO USE OUR SHOE STRINGS TO KEEP THE RAILS TOGETHER AND COMPLAINED TO THE MANAGER AND SHE DID NOTHING! I AM GOING TO POST THEM ON MY FACEBOOK, MYSPACE, AND BUSINESS WEBSITE! i CAN'T BELIEVE THAT WE WASTED OUR $219.49 ON THIS DUMP! Once the management found out about this we should've been offered some compensation, LIKE OUR MONEY BACK! We'll since these issues are not a concern, I will make them one for the people of Atlanta and global, of not to stay at the Intown Suites! Asking for the corporate number and being told they can't find it, yeah right. I showed the photos and vedio to my business attorney and he suggest that I file a civil suit. I work hard for my money and I am not letting this pass. I am very upset and disgusted with this stay. Lanitra Campbell | |
| unknown | 9/28/10 |
| The facility was horrible and had roaches. Very uncomfortable and pillows were horrible. The room smelled bad and mgmt was not very helpful in my problems. They basically could care less about customer satisfaction. I would never advise anyone to stay. Good luck with any discrepency you have with your charges. | |
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