11766 Wilshire Blvd., Suite 1450 Los Angeles, CA 90025
(310)268-8344
Reviews For Holiday Inn Corporate Office
Betty Stevenson  | 5/9/12 |
| I stayed at the HI express at the Savannah Ga airport and had to let you know what a great experience it was. Your manager, Mr. Thurnell Brinson was truly wonderful to work with. He was so helpful and kind and very knowledgable about the area. Because of him we stayed there again on our way back North. I just wanted to let you know what a gem you have here. Betty Stevenson 1005 Winterberry Circle Leland, NC 28451 | |
Regarding Andrea Gould  | 5/10/12 |
| Please see the information regarding front office manager Andrea Gould at the Holiday Inn and Suites Phoenix Airport North. I was very surprised to realize that Holiday Inn would hire a child abuser to be around kids and put people's families in danger. http://www.azfamily.com/news/local/Father-step-mom-arrested-for-allegedly-locking-teen-girl-in-bathroom-for-weeks-84022417.html Teen beaten, locked in bathroom for weeks allegedly by father, stepmom . by Catherine Holland azfamily.com Posted on February 10, 2010 at 9:45 AM Updated Wednesday, Feb 10 at 8:54 PM Related: •Phoenix man sentenced for daughter's imprisonment •Phoenix couple enter pleas in child abuse case Map: Teen allegedly locked in bathroom View larger map PHOENIX -- Police in Phoenix are investigating what appears to be a case of child abuse involving a teenage girl who was allegedly kept locked in a bathroom off and on for months. The girl escaped and went to the police. Now her father, Scott Bass, and her stepmother, Andrea Gould Bass, are behind bars on charges of child abuse, kidnapping and unlawful imprisonment. The 14-year-old girl told police her father and stepmother locked her in a bathroom with no running water and kept her there for about two months. She said it was punishment for being irresponsible and stealing food. The girl said that while she was confined, she was fed every one or two days, but not enough to keep her from being hungry. According to the police report, the teen was forced to exercise to the point of exhaustion. The girl was also allegedly beaten with belts and metal rods and pulled up by her hair if she stopped. The teen managed to escape on Jan. 24 by making her way through an old linen closet into an attic crawlspace and then down into the house. Her parents were not home at the time. The girl told police she rode her bike to a movie theater where an elderly couple gave her $50. She said she then rode to 44th Street and Thomas Road where she used the money to buy clothes, food, water and a backpack. She eventually ended up at a Scottsdale Starbucks where she asked an employee to call the police. When officers went to the girl's home in the area of 27th Avenue and Durango Street, they said Bass did not realize his daughter was gone. An officer took a look at the bathroom where the girl said everything happened and saw a five-gallon bucket partially filled with urine. There also were empty food cans and a blanket made into a bed. The officer described the room as "dilapidated" and said it had been locked from the outside. According to court paperwork, Bass, 33, indicated that the room was the victim's room. Police said Bass admitted he locked up his daughter because she cheated on a home-school test and stole food from the kitchen. He reportedly told police the girl had been "grounded" to her room off and on since Christmas. Andrea Bass, however, denied knowing that the girl was locked up. She reportedly told police the teen had not been eating or participating with the family for the past several months. Court paperwork shows that Andrea Bass, 31, has a history of domestic violence and kidnapping. According to that paperwork, Child Protective Services in California removed children after the alleged exorcism of a child and a child who was kept outside the home for months. Police said Andrea Bass told them she had 15 prior reports with Child Protective Services. Doctors have examined the teen. They said she is in the 25th percentile for her weight and 50th percentile for her height. According to court paperwork, this is not the first time the teen has been locked up. She told police that when her family lived in an apartment in Glendale, she was forced to sleep outside on the patio for months. She also said she was locked in a bathroom for a week and in a closet for a week. Police said Andrea Bass admitted to locking the girl in the bathroom and closet at that apartment, as well as locking her outside for a week during the summer. Police said there were four other children living in the home at 27th Avenue and Durango Street. They are now in CPS custody. | |
| michael Grant | 5/21/12 |
| I made reservation through hotels.com. 19337833001 I spoke to the rep last Saturday (Shirley)firmont WV. Because I made a huge mistake when doing this. I have brain cancer and reserved the room for the wrong dates 5/25/12 I needed it 5/19/12. My son and I stayed at the Holiday inn Express in Morgantown WV on 5/19/12. I asked the receptionist at this hotel to call fairmont hotel so she could verify I have a big operation scar on my head (she would not help). All I’m asking for is a refund, I know this was my fault but while the medical bills are piling up this would help out immensely. Hotels.com said they would waive the cancelation fee if approved by the hotel. Michael Grant 703-675-7050 magrant@fedex.com | |
walter williams  | 5/13/12 |
| We stayed at six flags st louis holiday inn. It was nice at first then no water,no shower,no toilet and they tell us to walk over to mcdonalds if we have to use rest room. We pay 130 a night to use bathroom at mcdonalds. Then we get up sunday to have breakfast they close restraunt manager had no idea what was going on | |
| Michael Novicky | 5/14/12 |
| I was at the Holiday Inn in Westalke OH on Saturday, May 12, 2012, and had a very bad expierence with members of your staff. It was 3:10PM and we needed to book about 10-15 rooms for a my son's wedding. The front desk told me that Nicole was about to leave and she could not see us, not for even 5 minutes. What kind of corporate policy is that? You would think on Saturdays you would make somone available for bookings since most people work during the week. I've stayed at your hotels in the past and have found them very acceptable. This expierence leaves me with a bad taste and am currently looking at another hotel to book. Someone truly needs to review corprate policy and address my concern. Michael W. Novicky | |
| D | 5/14/12 |
| I was thinking everything was just fine but IT WAS NOT. We were trying to relax after a long day at my daughter's graduation and decided to check in at the Holiday Inn Express in Starkville,Ms but it turn into the worst hotel visit ever. We had a room with no microwave, no refrigerator and the phone line was not working in the room. We was told to wait until the next day for better service but we were checking out the next day. I was told we can get in another room for an extra fee for $10.00 but we were charged more. I decided to take a shower later and I had dirty towels with construction workers work cement dried up in the towel and it was not pleasant because I receive body damage from this towel. Reported the incident and all they could tell me is that they have had constuction work done on the hotel and one of the workers could have mixed the towel in with their towel. My thing is how did the towel get back in with housekeeping and why did they not check the towels before putting them in the room (very nasty)? I am so stress and disappointed and praying that I don't have an infection from this incident!!!!!!!!!!!!!!! | |
Nancy Broyles  | 5/15/12 |
| My husband (Joe) has had a kidney transplant at Vanderbilt and are going back and forth for Dr appointments to the Holiday Inn-Nashville West End from Blountville, TN. We just wanted to say thank you for all the care and such nice employees. Over the past few months we have gotten to know your employees by name. We would like to especially thank Ron the Van Driver/Bellman. He has been so kind to us and always has a smile and is so upbeat. He seems to make you feel better about the situation and the visits to the Clinic. Ron is a BIG asset to the Holiday Inn Nashville West End. Thanks again Nancy & Joe Broyles | |
| JUDY BANDY | 5/17/12 |
| We booked 3 rooms at the holida inn sunspree in galveston tx. One of the rooms was to be a smoking room [that is what we were told by hotels.com] there was no smoking room, the couple we were with had to go to another hotel, Th desk clerk said we would get a refund of $382.96 in 3 to 5 days well it has been a month now,we have repeatedly called and the manager will not answer our calls. Please help us | |
| Jessica R | 5/19/12 |
| I stayed at the Holiday Inn Express on Clack Street in Abilene Texas and I must say this is the worst hotel I have ever stayed at. First the mattress seemed like it has been there since the opened the hotel. The General manager who I must say english is very poor and looked like he should be the garbage man and not the General manager was of little help. He seemed like he couldn't be bothered to get anything of our complaints fixed. The only helpful person was the gentleman at the front desk who did everything with his power to accommodated us. The General manager seems like he has no Idea how to manage a hotel because he was not very accommodating and seemed like he already had our money so he didn't really care. I must say Priority Club should definitely stop by this hotel and see exactly what is going on. And the lady in the housekeeping was very rude when we asked for extra towels. She acted like we were asking for too much but that's her job so why was she so outright rude I have no Idea. I have always stayed with holiday inn when I travel but this one will never see me again. | |
| Deborah Phillips | 4/24/12 |
| We stayed at the Holiday Inn Express In Tampa Florida the night of April 21, 2012. The staff looked crubby like they lived on the street. The manageron duty Thomas was pleasant but you could tell he did ot want to be bothered. The sheets on the bed were clean but the pillow cases were dirty. Upon arriving back at the hotel around 1:30 there was no power as a storm was passing through. I cannot believe that this Hotel chain does not have a generator at the Hotel. We were on the top floor and this was a struggle for me as I had a new knee put in. They had no flashlight in the rooms which they should had handed out at the front desk as you walk in. We called down in the morning as there was only 2 towels in room~and this was at 9 am and was told cleaning staff was not in and that we had to come to front desk to p/u towels. Really I've stayed a low grade hotels and got better service. The refrigerator wasn't working but they finaaly got it working so so. We had to go down to the 3rd floor to get ice as our floor doesn't have a ICE MACHINE!!!! Why is there not ICE MACINES on every floor????. I'll stay at RED ROOF INN or CHOICE HOTELS next time. We come over quite a bit and the reason we stayed here we liked the IDEA you had a smoking floor~which you need to teach HOUSEKEEPING to deodorize the rooms and have a system coming through the AC Vents. BAD BAD BAD We were going to make reservations while there for staying in 2 weeks to meet friends but guess what NOT. I GUESS THE SHOW ` UNDERCOVER BOSS THAT HOLIDAY INN EXPRESS DID WAS A TOTAL LIE ABOUT IMPROVEMENTS GUESS YOU HAVEN'T BEEN TO THIS HOTEL THINK YOU MIGHT LIKE TO MAKE AN UNDERCOVER VISIT HERE. MY CONFERMATION # IS: 68050365 RATE CODE:IGCOR For $151 a night this was the worse. Will be telling my place of work to not stay at any "HOLIDAY INN ESXPRESS 7 SUITES IN THE USA for Business Meetings.. | |
Nancy H  | 4/27/12 |
| I'm sitting in my Holiday Inn suite. My husband and I have spent 2 nights here... I am pleased with most of my stay here. Unfortunitly the bed is within 20 inches of the Airconditioner unit the first night we didnot turn it on. The 2nd night it was too warm and we hard to turn the unite on. It blew in my face and I had to cover my head to beable to sleep. I really do not understand why they have it set up this way but maybe the cable was installed on the wrong wall and they were to cheap to correct this. Will probably not use this Holiday Inn again... In Jasper, ALabama.... | |
| Bridgette | 4/30/12 |
| I stayed in H.I.E. wauwatosa,wi this past weekend and I must admit that I was horribly disappointed. After becoming a member of priority club, I've stayed at numerous hotels and this episode has SOURED me to H.I.E. I told the desk clerk that I would be bringing 3 small children to stay for the weekend and that I would need a crib for the 18 month old. I didn't have a chance to really look at the floors but I wouldn't have been able to tell anyway because the carpeting is dark green & black. When I came back from the tournament I started to make the bed of the crib only to find no sheets. I called several times to the destk, no answer so I walked up there from the furtest room on the 1st floor..I was told that sheets were not supplied because it was a safety hazard. This was @ 915-930pm After putting the children to bed, I turned on the bedside lamp and the watts had to be @ 40 or so. Very poor lighting for reading. The next day (Saturday) I got a good look at the bathroom, and I'm sorry to say it was not clean around the edges as it should have been. We left a little early but came back in the early afternoon. The children played in the room due to inclement wheather... When my children finished playing on the floor....their white socks were BLACK!!! I'm concerned that they were not mindful of the fact that I specifically told them I was bringing small children to their hotel. I feel that it shouldn't matter whether there are children coming or not, the carpets should NOT be that dirty on ANY given day. I was compensated but I still can't see myself staying in another one of these hotels. GET IT TOGETHER H.I.E. | |
| Jeanne Lall | 4/19/12 |
| Our son had reserved a room at Holiday Inn Express on Riva Rd. in Annapolis for a Saturday night stay. He was anxious to visit his 97 year old grandmother who may not live much longer. Holiday Inn had given him a confirmation number and told him the $82 rate would be honored when he presented the coupon at check-in. However when checking in the front desk clerk would not honor the rate even though the reservations agent had said it would be. We tried to discuss this with her but she demeaningly said about 15 times that we should read the fine print, which we had. Also, when I was reading the coupon she grabbed it from me, pointed to it and said "Read the fine print.". No matter what was said she did NOT respond to what was being said and only said "Read the fine print." never minding that her response was not relevant. The manager on duty, Grace Scott,(posted on the wall at the desk) was called for. The clerk stated she would be down. No mgr. appeared. Later the clerk said the mgr would call. She did call the clerk who did not want us to talk to her and said the mgr agreed with her. We asked for the mgr's number which the clerk reluctantly provided. When my son tried to call her she did not answer. When my husband called (a new number for her on her caller id) she answered immediately. Also, the clerk at that point said that it was the mgr's day off and she wasn't there. (The story kept changing.) The clerk said the reservation could be cancelled at no charge. However, at that point no one in our party was trusting that. My son subsequently asked for her to write on a piece of paper that had the cancellation confirmation number that this was not going to incur any charge. She utterly refused to do this. (The mgr told my husband on the phone that she should do that.) She never did. The experience gave us the impression of being a bait and switch tactic and turned us totally off to wanting to ever have any dealings with Holiday Inn. The front desk clerk was rude and did not even attempt to solve the problem and didn't seem to care to. Our son then went to another hotel in the area. The price was good, they honored their rate at check-in and the atmosphere was pleasant and the rooms were nice. I'm glad we found it as it seems a good place to stay in the future. Perhaps this front desk clerk needs more training in how to do her job. Generally, a business usually tries to create customer good will and does not try to demean them. No effort was made at attempting to create good will and thus business in the future. | |
| Jamie | 4/15/12 |
| Extremely upset with the staff and management. We went to branson MO for our 2 year anniversary and have stayed at the Holiday inn express before so we thought we would do it again. Well that was a huge mistake. We went to branson with a large sum of money so we had cash for everything. We booked our presidential suite with cash and they said it would not be a problem they just needed a credit or debit card, we said ok ,but there is not money on it, they said that would be fine. We paid cash for our room signed the papers and they told us it would be a hour before our room would be ready, we said that was fine and went and got some food so they would call us when the room was ready. About 2 and a half hours had passed and they called us saying my debit card would not go threw . I clearly told them at the desk there was no money in the bank we were paying all with cash. They told us sorry but they could not rent the room to us after we had already payed with cash. I was extremely upset and outraged that they were telling me my money was no good at the Holiday inn express. So we had to drive all the way back after we had booked our motel and they said it was fine to pick up our cash that we payed with. It caused a huge headache and was disappointed that they said my cash was no good there. Also we could have already had another motel booked instead of waiting around for this 1. We will tell people do not go to this motel at all, that there cash is no good there! | |
| Dianne | 4/17/12 |
| I had the pleasure of hosting the Hospitality Suite for a 500 plus conference at the the Holiday Inn, Old Town Alexandria, Virginia the weekend of April 13 -15. The professionalism, personal attention, and outstanding accommodation to our needs on an individual and group basis was noteworthy and most appreciated. I particularly want to thank Rodrigo, Torre, and Jennifer for all their assistance in getting us the suite near our meeting rooms. It was ideal for our purposes. I especially want to thank Michael Brown and the hospitality staff for working with us the entire weekend to make our event so worry-free and memorable. Your service was above and beyond expectations. I can recommend the Holiday Inn Old Town to anyone coming for the weekend or hosting a large event such as ours. Many Thanks! | |
| jeanne r | 4/17/12 |
| I stayed at the Holiday Inn Express on Princeton Lakes Campcreek, Atlanta Airport for one night on Friday the 13th. Maid services was less than adequate. The walls in my room were dirty and a piece of paper was left on the floor by the maid prior to my checking in. After checking out the room on the next day, and upon returning home, I realized that I left my iphone charger in the room still plugged into the outlet. I called the hotel on three occasions to ask that the maid check the room for my charger. Finally on Tuesday, April 17th, I received a call back from the head maid indicating that my charger had not been turned in and that someone else was in the room at this time. I am through dealing with the local hotel and will now contact corporate headquarters. It is now a matter of principle. The question is not a matter of perhaps I may have left the charger in the room, I KNOW that I left my charger in the room because I charged my phone before leaving, took my phone off the charger, and put the phone in my purse. I inadvertenly left the charger plugged into the wall, took my bags and checked out of the hotel. Since the maid said that it was not there (3 days later) then someone had to have taken it after I checked out. | |
| Mary | 4/14/12 |
| I have been staying in the Holiday Inn Express for over two weeks while my mom has been in he Intensive Care at the hospital in Grenville, NC. I was not expected to check out for 2 more days. My "special shampoo, conditioner and body wash" was removed from my bathroom. I called front desk and of course no one could help me. No manager on duty and no housekeeping service available with an answer. I will not have it in the morning before I return to hospital. Why would my items be removed if I was not scheduled to check out? | |
| Natalie Copridge - Imani wedding & Event Productions | 4/11/12 |
| The Holiday Inn does not Really want my opinion, cause I would have been given a call back by now. My parents just celebrated thier 45th wedding annversary by renewing thier vowels. I had blocked a group of rooms for out of town guest and my parents to stay the day of the vowel renewal with Ms Cassie C. That is when my trouble began...after signing the contract my account was trans to Ms Sara W. who could really care less if she spoke to me. My guest called to reserve thier rooms and was told we had no reservation under our name, when Callec Sara, I was told she had no problem finding our reservation...gee I wonder why. One guest called and was transfered from dept. to dept... No luck. A minister was so frustrated that he went to another hotel with better rates and rooms. The weekend of the wedding my guest found that they jacked up prices of the rooms which was set at 99.00, cold rooms, extremly hot rooms, dirty rooms, nasty showers and they had to hunt down the maid service for coffee. Two guest checked out the next morning instead of staying the three nights. As my guest checked out I spoke with Jennifer who clearly had o concern fod my sistuation. HOILDAY INN COCO KEYS IS A JOKE. I was offended and embarrassed of what my guest had to put p with. My brides, clients or family will NEVER STAY HERE AGAIN! | |
| Laskey | 4/12/12 |
| March 21 2012 Stayed here cause we were heading home to Michigan. If we only knew that Lima, Ohio was only a few more miles ahead we wouldn't have stayed at Holiday Inn Express in Tipp City, Ohio. It cost more than a Hampton Inn, no coffee or anything in the cafeteria at night for a snack like the Hampton Inn was. Breakfast was POOR for a continental one. Pancake server was broke, no fruit , and no vending machines around on first floor. Lobby was bare compared to most hotels, environment was dull. Room wasn't very impressive for the price and everything else around was closed, a dark place for a hotel. Will never stay at a Holiday Express will go to a Hampton Inn, friendly at home environment and there's always a place to go to. | |
| SUSAN URBAN | 4/9/12 |
| My husband and I booked in Jan 2012 a night in the Holiday Inn in Cleveland Ohio. We were attending April 17th an event in Cleveland and were spending the night. I received a call on April 5th that the motel was under renovation and closed till June. I called back and was told that they would transfer my reservation to a motel 5 miles from Downtown Cleveland. The whole purpose of us being close to Quicken arena was so that we could walk from the motel and restaurants and event. When we called customer service for the Holiday Inn they said they would call back within 24 to 48 hours . They never did and than told my husband and I that they could not do anything for us since the hotel was sold to another company. We booked the hotel in Jan 2012 and our event is in April , so we had to find another hotel and we also had to pay more money besides the aggravation and time to find another motel within walking distance. I feel that this was terrible customer service and will not stay at another Holiday Inn again nor will my family. | |
| | 4/9/12 |
| On March 20th, 2012 we stayed at the Holiday Inn Express in Smithsfield, NC. We were on our family vacation driving to Florida. The next day when we got were driving to Florida we realized my son had left his brand new iPOD touch, which was $200.00 on the bed in the room. I immediately called Darrell who was the desk person who was working and he went up to the room and found it. I called him back and he said that it would be put in the safe in the manager's office so that on our way home from Florida we would get it. We went out of our way to stop back at the hotel on our way home from Florida and got the run around that there wasn't anyone there manager wise to open the safe and he took our information, address, phone number, name, etc. and said it would be mailed to us immediately. This past weekend, which is April 6 we had called again, because we still hadn't received the iPod in the mail and asked to speak to the manager. The manager Henry Singh got on the phone and my husband had told him that we had called several times and all of the personnel that we talked to had told us it would be mailed. He put my husband on hold and what he said when he came back totally shocked me and made me sick to my stomach, he said, "It was taken out of my office and cannot be found." That to me means that someone, one of the Holiday Employees had stolen my son's iPod. My husband asked him if he was happy that one of his employees would do that and he just laughed and said some stupid comment. I am very irate and I cannot believe that an employee of your company would do that. Harry Singh actually gave my husband $200.00. He wired it to his account, so he knows exactly that it was stolen or he would have never given my husband the money. I am writing this letter and I am still going to call your corporate headquarters and let you know this kind of stuff is going on at your hotels. Thank you. Jeanie P. | |
| kevin 4-5-12 | 4/6/12 |
| we stayed at holiday inn at 2870 highway 35 hazlet nj 07730 for a wedding and the service wat terrible the trash cans aut side the place were full to the top with flies all over the place.we lost a wallett so we went to the front desk to ask if anyone turned it in and the manager at the front desk laughed and said good luck with that.and did nothing to help.on of the workers was standing there and heard the whole thing.it was only when someone said lets call the police that the worker that was standing there the whole time left for a min.and came back and said is this your wallett and then said there is $80.00 dollars in it WHAT THE HELL.why didnt he say anything the first time.we will never stay at a holiday inn again.also went to have breakfast and there was no body around for like 20 min to help use there either so we left.very bad place piss poor people i rate this hotel -12 | |
| Jan T. | 4/7/12 |
| I don't have the option for less than 1 star othewise I would give it. The bathroom had black mold in the shower on the soap dish, all along the tub. There were hairs on the toilet along with a black ring in toilet bowl. Three nights for $1000 and that is what you get at Holiday Inn Lido Beach Sarasota. I tried to get another room and they were booked and they never sent anyone to clean so we bought our cleaning products and cleaned the best we could. I took pictures and sent them to management...all I got was "sorry, the building is old." OLD does not constitute dirty. My husband went to get me a bottle of water, all the machines on two different floors were broken, so he paid $3.00 for a sml bottle of water at the bar. I am so angry about this entire experience! I will spread the word on how horrible it was. | |
| C C | 4/4/12 |
| Book a room at Holiday Inn Express, Concord, NC for 31 March 2012 for $81.00 throught Priceline.com. We decided to go a day early. I called the Holiday Inn Express of Concord and they receptionist said no problem we have you down for Friday night also (03/30/2012). When we arrived Friday night no problem everything great. We left Saturay morning and came back early afternoon and could not get into our room. We went to the front desk only to be greeted by the most rude employee I have ever met. She proceeded to tell me we had only booked for one night and that was Friday night and if we wanted to stay Saturday night it would be $129.00. We argued for 30 minutes and she finally agreed that we had booked for Saturady night on line for $81.00 and she would have to give it to us for that price. I now have a copy of my bookings and can not find a way to contact who ever is in charge on the Holiday Inn Express Corporation. We were told the room was already cleaned and when we went to lay down on the bed the pillow case still had my make-up on it. WOW they don't change sheets anymore! Don't ever stay at a Holiday Inn Express. | |
| Heather Hessler | 4/2/12 |
| We stayed at 2 different Holiday Inn owned hotels. Things were broken everywhere,it was not completely clean. We ordered room service for dinner, they forgot things that we had asked for. we gave them another chance and ordered room service again in the morning. I ordered strawberries and cream pancakes,there was NO whip cream! How do you forget an ingredient that is in the title of the dish? All of this aside, when we got up in the morning, the tray was still NOT picked up from dinner from the night before!! We always stay in a king room and exspect the best service, we gave them 2 tries and they still could not get it right! | |
| Mike | 3/31/12 |
| My family and I recently stayed at the Millington, TN location. My wife and I are both smokers. We did NOT smoke in the Hotel room. I smoked outside of the pool area and brought a cup of water with me to dispose of my cig properly. I took the cup back to my hotel room where I threw it away. Without notice the Holiday Inn took 250.00 from my bank account. I called the hotel and was on hold for 5 minutes, when my call was finally answered the clerk was very rude insisting that we smoked in our room. My wife and I had been in a smoking room at a Casino in Tunica,MS for the previous three days so I'm sure that our clothes and blankets smelled of smoke. When I explained that to the clerk she said she couldn't help me that the manager said we smoked in the room and to charge us the 250.00. When I asked to speak with a manager the clerk became very rude and said there was not a manager available to call back monday! I will go to the top of the corporate ladder of Holiday Inn if I have to to get this resolved. Yea, I smoke but its not right to get discriminated against due to the smell of your clothes and linens! | |
| Fredrick Taggart | 3/30/12 |
| I called to change my reservation and was told that I could only change it if I rebooked for another time at the same hotel. I was to call back with the dates. When i did, they lady said that i would have to call back since the manager was busy and she got off work soon. I called back a few hours later and was then told they wouldn't change the reservation at all and were going to charge me the $600+ without the option to take a different date. Charlotte Stevens, lied to me then and lied when she sent me an email saying she wouldn't change the reservation. She made it very clear that she and Holiday Inn would have the back of the hotel before they would fight for me. I guess being a rated Priority Club member for almost 20 years doesn't mean much. I certainly didn't to Charlotte Stevens. | |
| K O | 3/30/12 |
| If you are thinking about staying at this hotel, I would suggest you choose another location if you want customer service that is welcoming and honest. I booked this reservation just a few days ago. One of the first items I confirm when making reservations is that I either have King Bed/Sofa Sleeper or 2 double beds. My husband and I have 2 children so the need for 2 beds is important. The lady on the phone confirmed I would have a kitchenette and a sofa sleeper. She also said to me, good thing you called and booked now, it looks like we are filling up quickly today. I said yes, we are having our AAU tournament there. Needless to say I get her and not only do they have my reservation wrong, they are now sold out of either type of room. Unfortunately I encountered one of the rudest, disrespectful front desk employees I have ever met. I travel for my business and I have stayed at several chains and this is by far the worst experience. Shae talked to me for 15 minutes how this is not her fault, she was off, they left her in a mess, repeatedly. At some point I told her to just stop with the giving me a bunch of excuses about her being off and having nothing to do with this booking. She then begins to get upset with me for telling her about excuses and then threatens me by saying, "I don't have to find you a room. I can make you all leave." This is late at night with my 2 children right by my side. My husband then becomes upset saying are you really throwing your weight around right now because someone from your company messed up our reservations? Her response, "you all are this close." My last response to her was, when you have kids and its late at night and your reservation is like this, I want you to remember this night. Her response, "well I don't travel so I guess I won't." This is UNBELIEVABLE and if it wasn't for every other place being sold out I would have left. I will never stay at another Holiday Inn again. | |
| Lillian Bethke | 3/28/12 |
| Just returned from stay a Holiday Inn CocoKey in Kansas City Mo. Want to say that that was not a good experience from the booking of the room thru the first day of our stay...And a friend who also booked was seriously unhappy with the accomodations also. I had booked the room for 3 nights on Jan 23.....2 nights at a rate that was set up by Imanni Events at the rate of 99.00 per night......the 3rd night at your standard rate. I want to tell you that it took 4 FOUR calls just to make a reservation (people could not find info on the booking)....Finally after I called Ms Copridge (head of Immani Events) and she called the Hotel, it got straightened out so we could make reservations....Then, several days before the visit, I called to confirm reservations...and since I had originally booked for 2 double beds, I changed that to a single King. One of our party cancelled out. No problem with that but when I changed the accomodation, the hotel dropped me out of the group rate and sent me new rates of almost $100 more....not only that the 3rd nite rate went up too. I CALLED BACK to see why...and began the transfer game of I CAN'T HELP YOU..LET ME TRANSFER YOU again.....What a nightmare....after the 5th call and my threat to go to Corporate someone finally helped me get the group rate back and straighten out the 3rd night rate...As far as our stay after the first night and my complaint about the room service, it got better. But I want to tell you....NEVER AGAIN.....THERE ARE OTHER HOTELS. | |
| Laurie Osborn | 3/28/12 |
| I booked 40 rooms for march 21st and 22nd of 2013 at holiday inn express in Brookings SD I asked if i could put them on my credit card Priced @ $114.00 the lady I spoke to said I can block them but I have to wait to speak to manager to put on a credit card then she said she would send me a fax saying I had the rooms blocked. So when I called back a few days later they said I had no rooms reserved or blocked and there were none available well I kept the fax they sent me and faxed it back to the manager. She said she could get me ten rooms @ price for $169.00 not even close to 40.... I think this is completely wrong and rediculous I would really like this resolved. I have always stayed at the holiday inn express where ever I go but if this cant get resolved soon I will change that and make sure people know what happened..... | |
| Linda G | 3/25/12 |
| I booked and paid for a room in New Orleans to stay at the night before we left on a cruise. I did so on the corporate website, as I didn't want any issues with a third party booking. The evening of my reservation, I called to inform them that I would be a late arrival. I was told that it was no problem since I had prepaid. When we finally got to New Orleans, we got lost in a not so great area trying to find the hotel. I called to ask for directions, (since mine were wrong), and was told that I no longer has a room! My room was given away, even though I had prepaid, and called to tell them we were going to be late! Instead of trying to help us or even apologize, they simply HUNG UP ON ME!!!! Imagine 2:00am driving through a city you don't know, with your young daughters trying to find a place to sleep after driving 11.5 hours. The gas station attendant told us were weren't safe, and offered to let us sleep in our car, in his lot, and that he'd watch the car through the stores survellance camera! WOW. It was BAD!!! We were scared to death! We slept off and on for two hours in the parking garage of Harrah's Casino!When we returned from our cruise, my husband told me they still charged my credit card! What a way to steal! This is not over. I am calling AMEX tomorrow, and fighting the charge. DO NOT BOOK HOLIDAY INN EXPRESS EAST NEW ORLEANS. They'll give away your room, and charge you! | |
| Beth Sparta | 3/19/12 |
| I was trying to block 10 rooms for a wedding later this year with HIE on Coastal Highway, Rehoboth, Del. Manager not friendly nor willing to work with us. We did sign contract because we felt we had to. Original quote was changed to much higher rate. We are told that cost of room per night will increase by $20+ if we do not book all 10 rooms (which I am sure we will). I feel bad for my guests who will not know they could possibly owe quite a bit more if all does not go as planned. I also requested a complimentary room for bride and groom (which is done in NJ). He acted like I was from a foreign country!! Manager informs me they are independently owned and therefore can make up any rules they see fit. They carry the HI logo -- don't they still report to them in some way? Can someone give this man a happy pill???? This is suppose to be a happy occasion but he certainly isn't contributing to that feeling. | |
| Trudie Danielsen | 3/19/12 |
| I had booked Holiday Inn in Staunton VA for my wedding and reception. Total cost over 4K dollars. Upon booking they asked for 1060.00 deposit. It said non refundable in the contract and yes, I do know what that means. Just recently my fiance and I decided we needed to move back to the west coast due to some unforseen family emergencies. I contacted the Holiday Inn and was told we would never get our money back because they "turned away" business. This is not right, BECAUSE, the last time I talked to the person in charge of their weddings I was told our wedding HAD to be evening because they had an event already planned earlier in that day! So we had to have a night time wedding and pick a different menu now! Plus...we are not getting married until October 2012 that gives them 7 months to books something else! I will NEVER NEVER recommend Holiday Inn..Oh and even though we had out of town guests coming they would NOT give us a break on the rooms..oh it was maybe 10.00 off! Its ridiculous! I am definately taking this to a higher level! | |
| Cynthia | 3/12/12 |
| My recent experience with Holiday Inn Heathrow, and then with corporate office has re-affirmed what is well known about 'corporate entities' and the people who work in them. At the end of the day (or call, or email) they will regurgitate corporate policy; legally steal from people just trying to navigate through the complexities of simply getting around place to place; and they will try to justify doing so under the thin veil of their own bureaucratic bs. Long story short: Lesson learned. I won't be dealing with a super-sized hotel chain again. They are too inflexible, too afraid of making a justified exception when circumstances warrant it. It is sad, the 'profit over people' way that many of them operate. I have choices and alternatives to that tired, rule-burdened system. My money is going elsewhere. LOCAL B&B's and local hotels who have the flexibility (and ethics) to do right by people deserve to be rewarded with out business. I am sick of national chains and their choosing money over me. It feels right to instead support local, people-appreciating small businesses. | |
| R.P. W. | 3/14/12 |
| On 3/8/12, I contacted the TALLAHASSEE, FL, HOLIDAY INNS, on 2725 GRAVES ROAD, TALLAHASSEE FL, pertaining to a missed reservation which I was subsequently billed. I contended the missed reservation was an honest mistake, being unfamiliar with the Tallahassee, Fla, area. Additionally, this reservation was made via at ravel agency, U.S. Government, which is my employ. I totally unaware of the actual hotel location, and was on official government travel. After a long day of flying, I arrived at the Tallahassee airport, caught a cab, and informed the cab driver, “I’m staying at the Holiday Inn nearest to the airport.” When I was taken to a Holiday Inn, I believed it was the Holiday Inn of my reservation. Approximately one month later, I was informed I was double billed by two Holiday Inn’s in Tallahassee, Fla, and not until February 2012, was informed of the reason for the double billing. It became apparent I stayed at a Holiday Inn, which is not where I had my reservation. I stay at Holiday Inns while on business and leisure; and I have never had this type of mix-up, at any time during my staying at Holiday Inn’s across the country for more than 30 years. I am thoroughly disappointed with the treatment I have received, and I am dissatisfied with the manner of consideration or lack of, from the Holiday Inn addressed above. I am not a scofflaw, and can say with assurance; I had no intention of attempting to defraud the Holiday Inn, referenced above, out of a room. The lack of thoughtfulness I have received, and the treatment by the referenced Holiday Inn above leads me to believe I no longer wish to do business with Holiday Inn. I have made my hotel of choice as Holiday Inn, and now am reconsidering my choice. As of this date, I intend to disassociate myself from the Holiday incorporated, not beca | |
| Linda | 3/1/12 |
| Too bad there wasn't a (0) rating because it really didn't even deserve that. I stayed at the Clay Rd exit in Grand Rapids MI and they made a ridulous mistake that cost me to be late a hr and a half for an appointment. I called the desk the evening before to have them run a mapquest for me. I gave the girl the address AND ZIP CODE, she even read it back to me. The next morning I was given the mapquest....it had the SAME STREET, but in another STATE. I didn't notice until I was over 40 minutes out of my way. I called several times to speak to a manager....but there wasn't one available. I kept calling and was told that the mgr was in a meeting and then later in the day I was told she had left to go home. I wasted over a 1/4 tank of gas (which we all know these days is very expensive.) I can't believe someone would make a mistake like that. CUSTOMER SERVICE IS VERY DISAPPOINTING. If you are reading these posts....I'm not the only disatisfied customer. THAT SHOULD SPEAK VOLUMES ON WHAT TO EXPECT FROM HOLIDAY INN. | |
| Nancy Ryan | 2/24/12 |
| 2-24-12 I booked a room through Orbitz at the Marco Island, FL Holiday Inn Club for 2-18-12 through 2-20-12. When we arrived they had us booked for 8-18-12 through 8-20-12. No room was available and worse, they were extremely rude, would not help us, gave us wrong information and when asked any questions, they just turned their backs to us. When we left, we ended up finding a room that was $700! When I got back home to fix this situation with Orbitz, they tried, but the Holiday Inn would not answer the phone, or if they did, they would disconnect and when they refused to help, they gave a wrong phone number to Orbitz to contact the Hoiday Inn finance department. This took well over two hours and I still have no answers!!!!! NEVER book with Holiday Inn Club Vacations in Marco Island Sunset Cove hotel. | |
| ivan b | 2/19/12 |
| On 2/17/12 my family and I decided to stay at your hotel located at 1944 Cedar Creek rd Fayetteville N C. My 87 yr old dad and I shared a room. In this room the heating/air condition unit did not work. The AUTO HEAT setting would remain on allowing the room to be uncomfortably hot. Several times that night I had to get up out of bed and turn this unit off and on manually getting no sleep or rest. I reported this situration to the front desk at 3am, at 6am I left the room and set in the lobby to releave my frustration and hopfully get a comfortable place to rest. The G M checked the heating unit and found that it was broke and offered me $30 off the room price. I informed the G M what I needed was what she could not give me a restful night of sleep to continue my travels. I felt that the room should have been compt. and offered a free night at any Holiday Inn of my choosing. | |
| Margaret Gochenour Travel Agent | 2/14/12 |
| Dear Sir, I had 3 clients stay at the Holiday Inn Express 1701 Russell St. Baltimore, 21230. Date of arrival was Feb. 4 2012. My clients had good service, enjoyed the breakfast in the hotel. That was all good. Shuttle service to the cruise ship was good but the shuttle service from the cruise ship back to the hotel on Feb.12,2012 was poor. My clients had to wait in the freezing cold for the shuttle. There were so many people needing shuttle service to Holiday Inn Express that the hotel could not provide proper service. So these people ended up getting a cab back to Holiday Inn Express. However, that defeated the purpose of being able to have shuttle service back to the hotel. Please do something to correct this problem. I think more shuttle buses are needed. P.S. They did call to the hotel 2 times but to no avail the shuttle did not come!Yes, other people were left waiting too. This was an in convience to my clients. I heard complaints from them. Probably won't be using Holiday Inn Express again. | |
| Karen Riley | 2/11/12 |
| I am staying at the Holiday Inn at Casa Grande. Room is fine, but we left the parking lot and came back to a mess. They are holding a Gun show and it took us 20 minutes to find a parking spot in the hotel parking lot. Had to drive around and waste gas. Hotel staff was no help what so ever. If they do not have a lot that is big enough for an event and their customers staying in the hotel, maybe they should not be holding it. Also on my way to my room I also watched an employee looking through a peephole in one of the rooms. I will never EVER stay in a Holiday Inn ever again and I will tell all my friends about this stay and recommend the they do the same. | |
| Amanda K | 2/10/12 |
| I stay at the Holiday Inn Express properties often, and with no problems. However, if you are concerned about the staff entering your room, just place the "Do Not Disturb" sign on your door when you have to leave out. The staff will assume you are in there, and won't bother you. I do this often to protect my stuff if I have to leave out for some reason. | |
| William Baker | 2/6/12 |
| I will rate 1 star because there is no option for 0 star. I made a reservation with your Holiday Inn, Odessa, TX. When I arrived with my conformation I was informed that they had already given my room to someone else. The reason it was given was because I had the same priority Club number as another person and the room was given to her. I asked to speak to the Manager but was refused and told I needed to contact the Priority Club people to see why I had the same P C #. I did and they told me no one else had my number. Here is the part of the story that is UNBELIEVEABLE: This Holiday Inn Charged my CC for the room. When I inquired why they said I didnot cancel my room. I told them they said I didn't have a room. They said will it was charged to your CC#but the person whom they rented the room to, I do not know. I have requested at least twice that my CC be credited for this and it has fallen on deaf ears. What a Shotty way to do business and steal from people. | |
| Dr Blarcom | 2/5/12 |
| I asked that my room not be entered. It has on a number of occassions been entered and when I ask for a report from the front desk they say they will get it for me. So far they have promised me four times to let me know who entered the room. The last time Mr. Brad Clohan said he would have a report for me tomorrow. If I don't get it on the 6th February, Is it time to report it to the police? | |
| Jerry Horton | 2/3/12 |
| Stayed at HI Express Seattle, leaving 1/22/12. Left my cell phone there, called from SeaTac Airport. "We'll Fed Ex it." Sat. 1/28/12 no phone. We call: "Credit card doesn't work" so we give new card and new number. Fri. 2/3/12 no phone. I call Seattle: "Sorry, Fed Ex was closed and I was off two days." My phones still at the hotel and I'm trying to arrange to have someone pick it up and send it to me since it appears to be a low priority for the folks in Seattle. | |
| Kathy | 2/3/12 |
| I had a very pleasant stay at the Holiday Inn & Suites in Hattiesburg, MS. However, I found it disturbing that the night desk clerk was allowed to park under the front entrance awning. How inconvenient for the customers. The car blocked half of the drive through making the customers line up single file to load and unload. Most businesses require their employees to park away from the entrances and feel this desk clerk should also. NOT very professional. | |
| Dena Aragon | 2/1/12 |
| I recently stayed at the Holiday Inn Express in Albuquerque, NM Eubank/I-40 location (1/28/2012). What a mistake that was. Upon arrival the items I requested were not put in the room. The phones did not work and the carpet was soaked. The hotel refused to refund my room fee because I booked the room on-line. The best they could do was move me to a different room. I was not impressed with the rooms or the staff. I will not be booking any future stays with any Holiday Inns. Lesson learned. | |
| KJ Mccammon | 1/30/12 |
| I have to say I was so excited to be plannig my freinds wedding. She choice the Holiday Inn. OK no problems. So We thought! Every thing we wanted we were told NO that is all wrong. You NEED to do it this way. " I have seen many weddings where they do it this way". Well everyone is different not all weddings are the same duuuh. It was a tight room to start with and we already knew how many people were coming. Everything we did the banquet manger Nadin kept changing it (behind our backs).She was NEVER there when we were there. We would come in to a totally knew room. Weird aren't we the ones she should be working for not the other way around. It took six hours to set up the room with out her help,and on the DAY of the wedding we walked in to it CHANGED but once more. REALLY! I had freinds and family coming in and it was to late. We had to deal with it.Even the Dj said we just have to deal with it now and try to make it nice. After I told the "Banquet manger" Nadine, I was unhappy but there was nothing I could do about it now, her responds was, well you all did it all wrong. I was only trying to help. If you wanted to help you should have been there on the THREE appointments we had and you were thirty minutes late to one and never showed for one and came in on the last one as we were leaving. NICE. I do not recommend the Round Rock,Tx. Hoilday Inn for any thing. Can't say that all of them are this way but Nadine is a bad fit for that type of position. | |
| dee ordieres | 1/22/12 |
| i booked two suites at holiday inn express in mexia texas. i checked in and payed for both suites in advance. i had my three sisters and my two daughters and my 3 year old granson. i was very offended when the desk told me i needed to pay 100.00 per room for damages and would get it back when i checked out. when i checked out they made me wait for them to check our rooms to see what condition they were in to receive my 200.00 back. which they did give back, but was very rude and embaresing and i was very offended.i will not make another stay at holiday inn for this reason. what if the average joe did not have the 100.00 in cash to give them?? i have never experienced this any other hotel or motel. | |
| steve | 1/22/12 |
| Never, never, never, stay at this hotel chain. I stayed at the Holiday Inn Express in Lapeer Mi. In the middle of winter and the rooms were about 50 degrees. When I complained and asked for a differnt rooom I was told flat out no.After taking a shower to warm my body up, the desk clerk (a female) just entered my room with out my knowledge or permision and caught me bare naked. When I told her to get out and let me speak to a manager I was told no. I complained about the intrusion again and asked that I be given a report of the incident, I was told no.So I called the local police to make a report and the hotel threw me out with no refund in the middle of the night in a snow storm. The local Lapeer City Police were rude and only took the side of the hotel.I not only recomend that no one ever stay at this hotel, but that you avoid this town altogether. I had two children with me ages 6&4 and the police made us leave at 11pm with no where to go and laughed about it.If I could give this place a worst rating it would be a -10, and that goes for the Lapeer City Police also.... | |
| | 1/18/12 |
| I worked at a HIE and I am here to tell you that the housekeepers need a raise....they work off the clock about 45 minutes to get their carts ready. They are ready to report this and pull tape..(There are cameras for proof)that work is being done off the clock. They are being rushed through the rooms and have no time to get their job done correctly. Some of the workers haven't had a raise since they've been there....going on 2 and 3 years...Mold in the walls that just get painted over.....somebody better wake up. This is rediculous!!!! Those girls work hard and for what???? Who reaps the benefits???? Also, there is one GM that drinks on the job...hmmmm..nice business you're running Webster and Gibson!! | |
| Jane GARFIELD (Barfield) | 1/9/12 |
| I noted my name twice because even though I have told these people my name is Barfield, after a major debacle concerning mine AND my in-laws credit/debit cards, they are still calling me Garfield. I reserved two rooms at the Holiday Inn Express, Jacksonville Beach, Fl for Thanksgiving for myself, my husband and my in-laws. My sister and her family were coming in from GA for the holiday so we rented rooms to be close to them while they were here. I reserved both rooms for 2 nights on my DEBIT card. When my in-laws checked out they gave the desk their Discovery CREDIT card and asked that they pay for their room with that card. When we checked out my husband gave him our DEBIT card that I had initially RESERVED the rooms on. Long, ridiculous story short - they charged US TWICE, then charged my in-laws, not for their room, but for a totally different room that strangers stayed in and charged 118.00 more. I have never once been offered a free night or ANYTHING! How does this happen. Renting rooms is what these people DO FOR A LIVING. How could you screw up this much on one transaction? | |
| IVETTE VELEZ | 1/10/12 |
| Regina Joseph Revenue Manager Holiday Inn LaGuardia Airport 37-10 114th Street Corona, New York 11368 Phone: 718-651-2100 Fax: 718-651-2222 Email: rjoseph@holidaylga.com www.HOLIDAYLGA.com TO WHOM IT MAY CONCERN: I WOULD LIKE TO TAKE THIS OPPORTUNITY TO THANK YOUR STAFF FOR THEIR LOYALTY AND HONESTY WITH RESPECTS TO THE HOLIDAY INN AND IT'S GUESTS. DURING MY VISIT THERE ON NEW YEARS EVE, I LOST A PERSONAL ITEM, "A DIAMOND EARRING" WHICH HAD SENTIMENTAL VALUE AND ONE OF YOUR BANQUET STAFF MEMBERS RETURNED IT TO MANAGEMENT. I TAKE GREAT PRIDE AND MUCH RESPECT OF YOUR STAFF IN THE GREAT TURNAROUND TIME IN RESPONDING TO MY REQUEST VIA EMAIL AND TELEPHONE CALLS. YOUR REGIONAL MANAGER REGINA HANDLED THIS REQUEST IN SUCH A PROFESSIONAL MANNER BY BEING VERY SENSITIVE TO MY REQUEST. A GREAT STORY, ITEM FOUND AND RETURNED. THANK YOU SO MUCH. PLEASE PASS THIS ON. FONDLY, IVETTE VELEZ, | |
| Dave Terwell | 1/4/12 |
| This references my wife's and my stay at the Holiday In NYC Manhattan 6th Avenue on December 21st and 22nd, room 2407 - - my wife mistakenly misplaced a diamond necklace either there or somewhere else - that is our responsibility - our complaint is of the poor follow up to our request to have the Mgr of Housekeeping respond to our several attempts (twice by voice mail and once with a personal conversation) to see if there was any trace of the jewelry - - never did hear from her after she personally said she would get back to us - - Additionally, after the room was made up for the 22nd, no towels, wash cloths nor soap were left in the room - The front desk staff was pleasant but extremely poor response service from the Housekeeping Mgr. | |
| Mary Beth | 1/2/12 |
| We stayed at the Holiday Inn Express in Palantine IL. We were there for a Family Wedding on New Years Eve. I do understand the everyone like to have fun on New Years Eve but there does come a time when the fun needs to be brought down to a level in which the guest should be able to sleep. After calling the Front desk twice and complaining(once at 3:30 and again at 4:15)about the noise level. The music was so loud and the opening and closing for the door that every one was going in and out and then everyone sitting in the hallway talking. Nothing happened. At 5:00 am the party decided to break up. Needless to say I had about an hour and a half of sleep that night with no help from the staff at the hotel. My son had forgot his jacket at the reception and went back in the morning to look for it and it was not there. He went to the front desk and asked if any one turned it in. The man said no but he would have some one go look for it. We went back an hour and a half later and he said they could not find it. We left our name and address in case they found it. At this time I complaind again about the party and and Jim at the front desk who had his Opra music blairing told me that it is not their fault it was the Security people that they hired to protect the people for the wedding. I told them no one even came down our hall because if they did the would not have only heard the music and noise but smelled the pot that was being smoked in the room across the hall. He just ignored my complaints. As we were driving home 30 minutes later they called to say the found my son's jacket and they would send it Fedex or UPS and charge my credit card. I really think they had it but needed to find another way to charge you for something. Needless to say, I did not enjoy my stay for New Years Eve. | |
| | 1/1/12 |
| The overall hotel was nice but the New Years celebration at the holiday inn in waterloo,ny was very cheap celebration for what we paid for.They offered no orderves or any foods at the bar,the staff was very inapproprate.Everyone was celebrating and dancing at 1230am and the help was cleaning up moving chairs and tables etc making noise.People were slow dancing at the time.They even took our drinks away and we werent even finished......This very rude and inappropriate especially when it just turned into the new year.We'll go to Rochester next time .Also there was noone waiting on the guests for more drinks foo etc They were very cheap this year and to top it all off the bar tender didn't even know how to mix drnks right . | |
| Tracey | 12/23/11 |
| Holiday Inn, Columbus Indiana. My recent stay here has brought me here to warn all customers here that " Credit/debit Customers BEWARE!!!" IF FOR ANY REASON THEY WANT TO CHARGE YOU DAMAGE CHARGES THEY WILL!!! We were accused of smoking in a non smoking room and WE WERE NOT!!! Disputing the charge is a joke. Your complaint comes with a very rude and disrespectful "Im sorry e-mail" from the hotel manager, AND a BIG BILL that causes your checking account to overdraft 2 DAYS BEFORE CHRISTMAS!!! Just be sure to pay cash or STAY SOMEWHERE ELSE!!!!!!!!!! | |
| Julie | 12/25/11 |
| I booked a room at the Holiday Inn North in Worthington, OH for my brother and sister-in-law. They were coming from out of town for Christmas Eve and my place is very small. I made the reservation through the main reservation number for Holiday Inn (not Travelocity or anything like that) and I gave the girl my card number. I said "so now the room is paid for and all taken care of, right?" and she said "yes". Last night, Christmas Eve, after my brother left, I called the hotel to make sure they checked in ok and was told no - the room wasn't paid for. I said that wasn't what I was told and asked why he didn't call me!! I would have gladly gone up there and swiped my card or whatever. I was so upset and embarrassed I was in tears. After reading these other reviews, I can't see how Holiday Inn stays in business! | |
| Leo D. | 11/30/11 |
| I recently stayed at the Holiday Inn and Suites at Fountain Hils, AZ for Thanksgiving. This is clearly a non-smoking hotel. An ashtray is located by a side door to the east of the hotel and by the main entrance clearly for guests that smoke. I am a smoker. I went down to the ashtray on many occasions during my stay to smoke. At NO TIME did I or anyone else smoke in the room that was clearly marked non-smoking. When I returned home a $200 charge was put on my credit card. My sister, that had the reservation in her name, called about the charges to my credit card for me. She was told that someone had smoked in the room. Then she was told that a Manager and General Manager went to my room and smelled smoke so they took a machine to my room that detected smoke. I had several packs of cigarettes laying around in my room and was observed by several staff members during my stay smoking outside the hotel. At NO TIME was I ever told of the smoke smell during the entire stay or when checking out. I am extremely offended by the accusation. Clearly, this is an attempt to generate revenue. I am going to write a letter to the Corporate offices of the Holiday Inn, dispute the $200 charge on my credit card and do my best to tell anyone that will listen to me about this terrible experience. Smokers beware of the Holiday Inn and Suites, 12800 North Saguaro Blvd. Fountain Hills, AZ 85268!!!!!! | |
| | 12/1/11 |
| Date of Occurrence 12/1/2011 Time 11:05 I went in to the Sports Bar and took an available seat in a booth as no one at at was empty with only two wait staff membbers behind the bar. While awaiting a business associate for a meeting. It was at this point that a clearily rude and untrained indivodual by the name of Enrique, asked " would I be ordering anything, and would I be the only one seating here today.". I replied, May I have a glass of water while I wait on my business associate. He then went on to immediately say " we have a seating area in the lobby where you can sit, if I am only ordering water". I thought for a moment, why would he say something like that to me, when I come hear to eat and meet quite often. He said, "well, I haven't seen you here before and we may need the seat for anyone or a group coming to meet and eat". I was totally taken back by his comment, and agressiveness in attempting to move me. I have never in my mebership experiences with Priority Club Rewards program, Holiday Inn, or any IHG Global Brand experienced such bad, disrespectful, and down right demeaning service. Sincerely, Teno Headd PCR program member "236628721 VP of Marketing Fashion4life, LLC | |
| Steve Crow | 11/29/11 |
| To paraphrase Charles Dickens - It was the best of inns, it was the worst of inns. On a recent trip we stayed a night at the Holiday Inn West Memphis. The stay was everything we expected with a quiet comfortable room, a good bed, a free breakfast buffet and all the amenities you would expect in a Holiday Inn. Our experience at the Holiday Inn Birmingham-Airport was just the opposite. For six dollars more we got a noisy room with a shower that drained very slowly so that you were standing in water. The bed slumped at the edge from a broken spring. There was no Kleenex and the in-room coffee pot was missing. When I checked in I asked for a room on a lower floor and the clerk had given us a 2nd floor room. The manager walked over and changed it without an explanation to the 5th floor. She never even looked at me. In Memphis the buffet was free and we also ate dinner there the night before, but in Birmingham they wanted $5 and no one was eating there. It was hard to believe that these two establishments were under the same corporate management. | |
| Jimmie | 11/30/11 |
| Hello what is your policy when a out-of town quest have flew from Grand Rapids, MI to Lnybrook, N.Y. I took a cab from J.F.K. airport to closes Hotel which was one of your hotel located in Lnybrook, N.Y. when asked what do cost for room they told me $230-250 per-day which was costly but I was tired a my bags was getting heavy from dragging them around. I handed the clerk my travel visa which has $5,000 dollars and a picture driver's licences. He say we can't take sir because travel visa are brought at the credit union where I am member he wouldn't take it so I said could I pay cash and he won't take cash either. I try explain this what folks use when traveling and don't want carrying large sum of cash. Then he was waiting for me to get out of lobby. This practice is wrong because I wan't from N.Y. I can be reached at 616-4503803 is the policy to keep black out because I have $15,000 on me in the form of travel visa's and I was there only to train on martial arts 6 months | |
| Michelle S | 11/25/11 |
| I booked thru aol travel (and you NEVER) want to do that. The room I picked defaulted to holiday inn and not the Tuscan inn Best Western ( great hotel if anyone-is lookiing for a great hotel at Fisherman's Wharf) in San Francisco. This hotel is centrally located and has more amenities for free. Aol travel ended up defaulting my reservation to the Holiday Inn and when I tried to change it back they were all rude and said no, it was my fault. Aol called the Holiday Inn and the manager was also rude and said no. We had just checked in-watch yourself if you decide to book with aol travel--terrible, terrible customer service along with holiday inn. At Aol you are talking to India unless you specifically ask for someone in the United States. Holiday inn on Columbus Ave in San Francisco has rats running around in their above ground parking lot at night. Be careful if you are out there at night. I called the front desk and they said they would send somebody out to look. It never happened. I told the front desk and they said they did not know they had a RAT problem. Hy said they have n exterminator on a regular basis that does the inside. They need the RATS gone--DISGUSTING. We will never stay at this hotel again. SCAREY | |
| Jim Leineweber | 11/20/11 |
| We have been staying at the Holiday Inn Express in Eugene, Oregon this past football season for all the night home games. When It looked like the Oregon football team may be playing for the first PAC 12 championship, I called to book our usual 2 rooms. I was informed that they were requiring a 2 night stay and increased the room rates from $177.65 per night to $269.00 per night. I was informed that the other hotels and motels in Eugene were following the same practice. I checked and the majority were not and were not raising rates to the same increase level that Holiday Inn was. You may consider this a smart business practice but I consider this with the same ethics as ticket scalping for ball games. Next year we will find a different hotel/motel that treats it's returning customers with some loyalty respect. Goodby Holiday Inn Express. | |
| Sharika | 11/18/11 |
| Never, Never, Never stay at the Holiday Inn Express in Elizabeth City, NC. The customers service is horrible and was unwilling to accomadate me during my time grief. The corporate manager Rhett was horrible and unwilling to work with me as well. I understand that companies have policies but uncircumstances do occur and death is something uncontrolled. The Holiday Inn Express does not stand for good values or morals. I will never stay at a Hotel with these type of qualities. | |
| Iyad alqirtas | 11/9/11 |
| i recently booked a room at holiday Inn almaty kazakhstan its my secound time staying at that location nothing so specail from the first time nice staff warm until my secound day when i had the worst cold i ever got i truly thought am dieing thank to the wounderfull staff Mahumood and Nattaily i realy felt am srounded by family it realy gave me comfort and peace when i realy needed for sure am staying with them again and again this time i'll wear somthing haver hoilday inn thanks for staffing such wounderfull pepole | |
| William | 11/3/11 |
| We recently stayed in a Holiday Inn Express in Paso Robles, CA. The facilities were quite nice but I strongly object in the price structure. On week nights the rate was $163 for double occupancy. However, on the weekends starting with Friday night, the hotel raised that rate to $241.95. The managements explanation was that most all hotels in the town were full, so they felt they should nearly double the rates. I call this commercial blackmail. I won't be staying at any of their hotels in the future. | |
| DAVINA WILLAMS | 11/4/11 |
| I called your Holiday Inn Gateway Center at Flint MI, Off Hill Rd 232-5300 and a lady by the name of MaryLou answered the phone, I had a few questions regarding a saty for our family reunion and she was very rude and even had the nerve to ask me why I had so many questions. I also asked to speak with someone else because of her nasty demeanor and she said no-one else was available. Whomever this MaryLou person is I suggest you fire her before you business goes down because I do plan on telling my friends and family not to stay there. Marylou was unprofessional and grossy uncoopoerative whoever caused her to have a bad day was not my fault she definately did not leave me with a want to stay at your location. Holiday INN Flint, MI on Gateway Center Drive Marylou is a horrible customer service representative she's needs a severe attitude adjustment. | |
| Gloria C. | 11/8/11 |
| Our room was comfortable and the staff friendly and accommodating. My one complaint is the lack of available and easily accessible receptacles. There were exactly two receptacles in which to recharge 2 cell phones and 2 computers. Just 2 spots as there was a lamp plugged into one of the outlets leaving one receptacle there and the lamp itself had one port. Holiday Inn really needs to get up to speed as do other hotels. I don't want to have to crawl around on the floor trying to move heavy furniture to see if there's another available spot for charging something. The room didn't even have enough receptacles to accommodate the furnishings as there was a floor lamp that had no place in which to plug it. The coffee pot had to be carried into the bathroom to make coffee. Really? You can do better than that! | |
| Frank Bell | 10/31/11 |
| My motel room is my home you would not disrespect some ones or go out of your way to do that or lie to them in there home or even a guest at your own hone how long would your guest stay and should he be ask to fix that trouble life .Is to short for that . All over the dollar plan facts. eazy way to put this they try to blow smoke up my ass not buying at. FrankBell # 530-824-2230 Thank you | |
| Bobby Jandl | 10/30/11 |
| I stayed at Holiday inn in Santo Domingo the rooms where nice but no cream or sugar for coffie The restarunt did not have what was on the menu When ask for something they bring something different Very slow and for breakfast my wife went down to get breakfast and was going to bring me a plate and they would not let here I will not stay at this hotel anymore it should be a good experince not bad | |
| Michael Herman | 10/25/11 |
| I have been a priority club gold member since 2006 and am very angry with the way I was treated because of an error I supposedly made when I made an over night reservation in Harrisburg, Va using priority points. Instead I was billed for the stay. I only found out about this after receiving my Chase statement. I called member services and was told that the billing was correct because of a check mark I made when the reservation was made. Why would I want to pay for a stay If I had over 76,000 points to use for free stays. I spoke to three reps, with the final one a manager named Clark #228. Your customer service leaves a lot to be desired. At this point I don't feel that I'll stay at your hotels or recommend any one else to. | |
| B. Burnett | 10/25/11 |
| Good afternoon: My wife and I booked an "accessible suite" as she is in a wheelchair at the Holiday Inn & Suites at 111 Cooper Street, Ottawa, Canada for October 24, 2011. Upon arrival the desk clerk confirmed our reservation and that the room was accessible. This was not the case. The washroom door was not even wide enough for her wheelchair causing me to have to lift her to the washroom. I complained at the desk to no avail. We did not have the time to stop and pursue the complaint as we were attending the Writer's Fest. This morning I again made a complaint to another clerk at the reception desk and did not even receive an apology. We travel fairly extensively and this is the first time I have ever received such an uncaring attitude towards us and our situation. I sincerely hope some sort of corrective action will be taken in future at this location. The location and the building itself is situated in a great location and we would like to return there but not if this is the treatment we can expect! Thanking you in advance for your attention in this matter, Bruce Burnett | |
| Lynette Grandits | 10/25/11 |
| On Thursday night 10/20/11 I stayed one night at the Holiday Inn in Schenectady, NY at 100 Nott Terrace. I feel that you may be interested in the the over all condition of this hotel, for it certainly does not live up to the usual standard of the Holiday Inns I have stayed in in the past. I am a priority club member and use the Holiday Inn for travel and for week end get aways. This particular hotel is run down and dirty. The hot tub had black grime all around it and contained gravel on the bottom. We immediately got out and had to shower. I, for one, always choose a hotel with a hot tub to help relieve my arthritis pain when I travel. Once it was pointed out to management they had to close it for maintainance. According to maintainance, it is cleaned only every 2 weeks and the temp is maintained at 100 degrees. The carpeting in the hall was filthy and black, so much so that the pattern was almost unidentifiable. The pool had a large hole in the bottom that looked about 1 inch deep. After being on the road all day, we decided to stay in and eat in the hotel restraunt. I ordered the special of the day, a roasted chicken. On the first cut of the meat a stream of bright red blood flowed onto my plate. Luckily I am a nurse and could stand the sight! The waitress agreed that it was totally unacceptable and offered me another choice. The hamburger that took its place was equally raw and bright red throughout. With a total loss of appetite, we left the restraunt without eating. The staff at the desk was very polite and professional and agreed to take $50.00 off of our total bill. We cancelled our reservation and stayed at a Best Western that was lovely and very clean. I feel that there should be some corrective action taken in regards to the general condition of this hotel, a place that I would never use again. I also feel that I should be reimbursed for my most unpleasant stay or offered another nights stay in a different Holiday Inn. Thank you, Lynette Grandits 4204 Sheridan Dr. Williamsville, NY 14221 | |
| Josh | 10/26/11 |
| I stay a lot of different hotels and like staying at Holiday Inn but would like to have a bigger work area in the rooms. The desk's in some of these rooms don't work very well, I would also like to see more outlets for pluging in my computer and cell phone. Most of the time I have to pull the desk out and unplug something else to have enough plugin for my electronics. Over all I like staying at Holiday Inn | |
| | 10/26/11 |
| i was going to stay in your hotel in matamoros mexico but that hotel is run by the drug cartel i thought by staying in a well known usa hotel it would be safe but i was wrong you should visit this hotel and make it a U S A hotel again | |
| SFC Brady Jackson | 10/26/11 |
| To whom it may concern, I am stationed at Ft. Bragg NC, Fayetteville NC and my parents are coming for a visit. My parents locked in a rate of $85.99 a night for 6 days, I called to get a military discount and the quoted me at $94, I don't know what kind of military discount that is but that is SORRY!!! Sergeant First Class Brady Jackson | |
| e. Powell | 10/20/11 |
| I use to use this company for housing my military soldiers. The establishment in chester, va 1911 w hundred rd chester, va 23836. Amanda a clerk there gave me the run around and was very rude. When I asked for Corporates nubmer she gave me the 1800 for general reserveation number. Connie actually gave me 770-604-2000. The issue is that I booked rooms over the phone with Amanda for 4 soldiers. 2 males nad 2 females double rooms. After I booked the rooms I faxed over the authorization form and received two confirmation nubmers for the rooms. I go online to check my rooms and I notice a third charge. When I called about it Amanda told me that someone called two days later and booked a room under one of the females name, she went on to tell me that the SOldier checked into the room. I knew this was impossible because the female was out for medical reasons, but since it was a double room there was nothing to cancel. when I asked for a copy of the id to show who checked in and or the name of the person that called back to make a reservation under my card she had no clue. Then when I requested the third reservation nubmer she could not provide it either. Needless to say I am still going back and form with the establishment and the Manager JoeAnn is suppose to call me back. They say someone has tried to reach me but there is no voice mail. Yesterday they asked for the SOldier's number who the room was booked for to contact her and they never did. I will never ever use this establishment as a government vendor again. | |
| Sofia | 10/18/11 |
| To whom it may concern: I stayed three weeks ago at Holiday Inn Costa Rica, Escazu (29th sept). I am a very, very unsatisfied costumer the problem was NOT in my experience as a guest there, the nightmare came afterwards. I understand that when you check in a hotel you leave a credit card number for them to block a certain amount as a safety deposit. When you check-out the hotel has to free that amount from your credit card, if not it shows up as a frozen amount on your balance. Well, the hotels never toke off the amount and to the day it is still frozen, even though I’ve called them 4 times and written to them 3. I talked to the manager, Marlon Vizcaino, and he had the worst attitude. This type of inaptitude is not accepted. I need my money to be unfrozen ASAP. Please help. | |
| Mrs R. Smith | 10/15/11 |
| I am writing to tell you of an incident that occured at the Holiday Inn & Suites on 2720 N.Glenstone, Springfield, MO 65803. We had checked in the evening of October 8, 2011. We were very tired from a long day of driving. My husband and I (we are in our late 70's) went to bed about 10pm and were asleep, when at 10:30 there was a man trying to break in our door. He kicked and pounded the door and kept saying let me in, let me in. This continued for about 10 minutes and we told him there was no one there but the two of us. The banging continued and we called the front desk and they said they would send up security. It seemed like hours before they got there because we were afraid he would break down the door. I had to call them twice. They came up and took him away and let him go. No police, nothing. I called the police department and they said we should have dialed 911 and they made a report We could not sleep the rest of the night. My husband has heart problems and I was very fearful that he would have a heart attack trying to hold the door shut. The hotel never apologized or told us that evening what happened to the man. The next morning the manager told us he was escorted out of the hotel. We always stay at Holiday Inns and have for the 54 years of our married life but this really scared us. We were up on the 5th floor and not a soul around. | |
| George | 10/12/11 |
| My wife and I recently attended a wedding in the Mesa, AZ area and booked a package deal with an airline company and the Holiday Inn at 1600 South Countryclub Road, Mesa AZ about three weeks earlier for a three night stay. We arrived late in the evening of the first night. When checking in, the clerk said that we had no reservations. After about 25 minuets of fiddeling with the computer she gave us a room on the second floor. The room as it turned out was a wheel-chair accessible room with no bathtub (shower only), no counter space in the bathroom to set toiletries, and no place to unpack suitcases. The room was cold , so I turned the heat up slightly, resulting in a burning stench from the H/AC setting off the fire alarm in the room. The next morning I reported this to front desk and was given a room on the sixth floor. After breakfast my wife and I went to look at the room. I inserted the keycard, opened the door to see a naked man in bed and a female brushing her teeth at the sink! Oops! Back to the front desk we go. We go back to the handicapped wait another hour and a half for the front desk people to come up with another room. The new room was "OK" quite small with a few wires hanging from the ceiling where the smoke detector used to be. Three other things of note. The front desk couldn't break a fifty dollar bill, their shuttel bus didn't go to the airport and the vending machines didn't work. The whole experience was not customer friendly and I nor anyone I know will never stay at a Holiday Inn again. | |
| Mary Beckholt | 10/11/11 |
| We booked a smoking room at Columbus Dwtn-Capitol Square on line and when we got there we were told there were no smoking rooms.We took a room anyway since we have stayed at no-smoking motels before and are used to the trek to the parking lot then went on to our conference. When we came to the room,without using it in any way other than sitting on chairs, we decided to take a room elsewhere.We asked politely if we could have an adjustment on the room and were told no because we held the room too long so we accepted that and went on to stay elsewhere.A week later we received a notice that we were being charged an aditional $240 some dollars for smoking in the room.This is dishonest and slanderous.We did not smoke in the room and in fact did not use anything in the room.We were in the room 20 minutes while we decided to stay or not.The hotel now is fabricating further by saying they offered to put us up at another hotel since they had gone non-smoking.If they had done this don't you think we would have done so?We still do not have an issue with the initial regular room charge but are very distubed by the smoking charge which is dishonest and an out and out lie.And then they have the gall to lie even further saying they offered to put us up at another hotel.The manager would not even come out of her office to speak to us in person on the day in question and has not returned our calls since.Her behavior should send up flags to corporate that she is not acting in an honorable, adult fashion.Perhaps you should see what other underhanded techniques she may be foisting on the public in your name.In conclusion we are asking our wrongfully charged smoking fine be returned for the sake of honesty.If you cannot see your way to do the right thing here ,I can promise you the $240 odd dollars you keep will pale before the thousands of dollars we will spend on rooms in coming months at OTHER motel chains across the country. | |
| Carleen Simpson | 10/10/11 |
| Recently on a bus tour in Colorado, we had the pleasure of staying 2 nights at the Holiday Inn Express, Alamosa, Co. The accomodations were very nice and clean, the employees were great, very friendly, the breakfast was wonderful (we were unable to partake of the evening food), the the welcoming cookies were delicious. We are glad our tour chose this Holiday Express for our trip. Keep up the good work. | |
| withheld | 10/7/11 |
| Dp you have any idea why the Holiday Inn at Exit 7 on I81 in Bristol Va has been painted the most awful color of green they could find? It doesn't match the sign and has ruined the looks of a beautiful building. It reminds me of the old refrigarators and stoves in the 60's. I have to look out my window at work everyday at it and it is just plain ugly. | |
| Myrna Velazquez | 10/3/11 |
| Please Help this note reach the right person; To whom it may concern: Two weeks ago I was contacted by Holiday Inn River Walk in San Antonio TX for an interview for a job. The interview took place on a Sunday at noon,(9/18/2011) present were myself, and three other applicants. We were interviewing for a House Keeping position. Irene the interviewer ask us of past experience, told us of the job duties. I was the one with the least experience, but I was very ethusiastic being out of work for 8 months, also she mention "you must like cleaning, and working very hard" I love cleaning, and being well organized, so I was up for the challenge. She also talk about our uniforms, took down our sizes,told us to purchase our safety shoes, also she would set us up for Orientation as soon as all drug testing, and paper work goes through, I was told to come in at noon the following day for paper work, and instructions of where to go for the drug test. I reported on Monday with Belinda of HR Dept, waited 1 hour for her to see me, she ask me for my Social Security card, my License, took the name of my previous employer and number, also my cell number in order to text me the address of the drug testing lab. That evening I was text the address, the following day Tuesday I went got drug tested, I also texted back to that number to Belinda from HR Dept to ask her if Orientation was going to be Wednesday, because Irene the interviewer told us we would start Thursday, if all is cleared. I did get a response from Belinda, a text, that they are waiting on more drug test results, they will contact me when to come in. One week later, I text them to let them know that I have not heard from them, my interview was Sunday September 18th 2011, they have my personal information, they stop me from my job search, I have not heard a word. Please help me get a simple response, I have excellent reference,I don't do drugs,and I have great work ethics, they lost an opportunity of having a honest to good person, that would have been a great asset to the Holiday Inn Company. Thank you, Myrna D. Velazquez | |
| Sandy | 10/3/11 |
| I have stayed at the Holiday Inn Express in Grove City, PA, many times and have only positive things to say about this hotel. The room is spacious and very clean. Four women stayed in a room with two queen beds. The staff was very curteous when checking in and were very helpful during our stay. The continenal breakfast area across from the front desk was very well set up a excellent selection to chose from. I would recommend this Holiday Inn Express to everyone... | |
| Jackie | 10/5/11 |
| I stayed at the Manitowoc Holiday Inn 6 days. Checked in on a Wed and checked out on at Monday. I am a diabetic and travel alot, if a refrigerator is not available I use the ice bucket and just keep it full of ice to keep my insulin cool. I have doe this many, many times. I moved the ice bucket over to the opposite side of the counter next to my diabetic testing kit. On Saturday the 24th, the insulin was in it's box with the prescription info wrapped around it, in two clear plastic bags sitting on top of the ice, where it had been residing since Wed evening. We came back from our event early and decided to have a snack before our banquet, this was the only reason we found out the maid had removed the bag, insulin and ice from the container and I am assuming tossed it out. I immediately went down and reported it missing. After much hassle a visit to the emergency and a 650.00 bill to get it replaced I am informed that the hotel takes no responsibility and will only replace the cost of my insulin. | |
| | 9/29/11 |
| I recently quit my job at holiday inn express in Buda TX because i couldn't take anymore discrimination and humiliation. My biggest reason for quitting was for the fact that the manager's wife (Arti Patel) who is nobody would boss everyone around telling everyone what to do. I guess she thought she could do that since the manager (Raj Patel) is never there he's only there Saturday and Sunday. So if something goes wrong in the hotel we have to fix it ourselves or not fix at all. They don't over time, also they don't pay the housekeeping personnel by the hour but by rooms! I think its very unfair because those ladies work very hard and they don't get paid for what they do. There's s employees that have been working there for more than a year and have been promised a raise and never got one. When they do ask for a raise the manager always tells us that there's no money. There is no sick pay or vacations and on holidays they don't pay overtime, there's no benefits what so ever or any kind of insurance. They still owe me hours that they did not pay me and i'm not the only one they did that to. That whole hotel is a mess, that the housekeepers never have enough supplies to clean the rooms. I had a very i repeat very bad experience working there i loved doing what i was doing but i couldn't work with the manager's wife she constantly picked on me about every little thing I felt discriminated. I thought working at a holiday inn express would be a better experience for me but it was the total opposite next i'll think twice before working at a Holiday Inn Express That's independently owned. To the manager there is making the company's name look really bad. | |
| | 9/29/11 |
| I recently quit my job at holiday inn express in Buda TX because I couldn’t take anymore discrimination and humiliation. My biggest reason for quitting was for the fact that the manager’s wife (Arty Patel) who is nobody would boss everyone around telling everyone what to do. I guess she thought she could do that since the manager (Raj Patel) is never there he’s only there Saturday and Sunday. So if something goes wrong in the hotel we have to fix it ourselves or not fix at all. They don’t overtime; also they don’t pay the housekeeping personnel by the hour but by rooms! I think it’s very unfair because those ladies work very hard and they don’t get paid for what they do. There’s employees that have been working there for more than a year and have been promised a raise and never got one. When they do ask for a raise the manager always tells us that there’s no money. There is no sick pay or vacations and on holidays they don’t pay overtime, there’s no benefits what so ever or any kind of insurance. They still owe me hours that they did not pay me and I’m not the only one they did that to. That whole hotel is a mess, that the housekeepers never have enough supplies to clean the rooms. I had a very I repeat very bad experience working there I loved doing what I was doing but I couldn’t work with the manager’s wife she constantly picked on me about every little thing I felt discriminated. I thought working at a holiday inn express would be a better experience for me but it was the total opposite next I’ll think twice before working at a Holiday Inn Express That’s independently owned. To me the manager there is making the company’s name look really bad. | |
| stormy | 9/27/11 |
| your boss over housekeeper at lakewales is treating the girls about there jobs but she have someone to help her daughter everyday because she can't do a complet job by herself and she walks around not working talking on phone. | |
| Melissa Youkhanna | 9/22/11 |
| I stayed at Holiday Inn Rancho Bernardo the weekend of the 17th of Sept. Room 165 I have been trying with no success to reach the General Manager of this hotel regarding issues I had on my stay. Upon check in to our room we had a multitude of problems over the course of the next day or so. Room not fully clean, used cups in bathroom only 1 towel Parking and door entry (I am assuming due to a renovation the hotel was having we had to park and walk very far or enter in a back way through debris and trash and leaves, If we went in middle entry 1st door did not work walked half way down hotel.) Tile on floor between bathroom and hall not finished son got a cut on toe due to this!!!!!!!!!!!!!! NO HOT WATER 2 TIMES, and when I finally did get hot water it was because I had to let shower run up to 10 minutes. This is unacceptable to me for what is to be a 3 star hotel. I checked out early and stayed in the Mariott in Poway instead. I have left several messages with Danielle as well as the ngiht manager and have had one call back which I missed and have called back several times since. Very upset with this Melissa Youkhanna | |
| Someone who wont come back!! | 8/11/11 |
| Well, I would like for someone (anyone) to read the post on trip advisor.com!! If there is anyone out there who actually gives a damn about their facility!! Holiday Inn in Johnson City is just a big f***** joke!! I swear, I wish I could get an accurate e-mail or # for Bob Ducharme who is supposively the V.P. of the company. I WOULD BE GLAD TO LET HIM KNOW ABOUT HIS FACILITY!! I am not dissing everyone there but the night audit lady is very overbearing & hateful!! I think if she could have got her big butt over that counter, she would have smashed us all after her hateful words!! This is a place that has lost a lot of business because of her (well all of our good paying groups anyway).A person deserves at least a little bit of respect when checking instead of a "I DON'T CARE IF U STAY HERE OF NOT" ATTITUDE!! Wouldn't you think?? We will never return after her hatefulness & after reading the TRIPADVISOR FORUM from a family in Florida, we really felt soory for that family. We were considering not staying after she told off the people in front of us!! But we just wanted to get settled in. Although, she checked them in & when we stepped up to ask if she had rooms available, she rolled her eyes & said "I GUESS" "but it's gonna cost ya"! My gosh, isn't the place making money without harassing people??? There are a lot of willing to work people out there who needs a job & would be GLAD to be nice to someone! Why does this company keep the ones who are just there to slide by, & be hateful to everyone? Just thought I'd ask... | |
| Brian | 9/19/11 |
| My wife and I had dinner at the Hoiday Inn restaurant in Marietta Ohio. While the food was good and the sevice good. My complaint is more about the little things. Like when eating dinner,the beer guy brings the whole cart of beer right through the the middle of the eating area to the bar in the other room. We sat by the window because they had a waterfall feature as a focal point but after obseving it looks like after they insalled it no up keep has been done since, the bird feeder was broken down, probably never had food in it after the first week. The area was sadly in need of mulch and pea graval for the walkway. And then the cigarette butts all around the door by the walkway, I blame the smokers for that, very rude people some smokers are, just through it where ever. No one wants to see that period. Sometimes I think on a day to day basses working their you lose track of the little things that are important to customer satisfaction. | |
| Annie Harrrison | 8/15/11 |
| my daughter booked hotel accomadation for us with Holiday Inn 115 Cypress Center Blvd Vicksburg, Ms the frist room was for 8/12/11 and 8/13/11 the second room was for 8/13/11. I arrived there around 3am where I presented both conformation and pin numbers to Micheal at the reservation desk. I was told by Micheal that I could check in but that I would need to check out at 11am on the 8/13/11 because the owner had closed the hotel for his family member's wedding. He acknowledged the fact that I had reservation for two nights for myself and one night for daughter but he went on to say that the hotel owner had blacked out those rooms for his daughters wedding. This meant that neither myself or my daughter would have a room for 8/13/11. I expressed my concerns and asked that the reservations be honored Micheal then stated he would help me locate another hotel. When asked if the accomadations were equal he replied no. The customer care line was contacted I spoke with Ronald who stated he would get a supervisor for me, one never came to the phone. Online booking stated that never recieved notice from the Holiday Inn in Vicksburg, Ms that rooms would not be arviable on that date. To add insult to injury the rooms were placed on my dauthers card and those funds remain on hold for 8/12/11 (I was told I could check in for this date but be out by 11am) and for 8/13/11 the nights for my self and my daughter (these are nights the owner blacked out, as stated by Micheal and online booking stated they were not informed. We have contacted customer care as of now these funds remain on hold for services not provided. | |
| Lora Occhiogrosso | 8/18/11 |
| To whom it may concern, growing up the Holiday Inn, was a very used terms for a hotel. However, nowadays like many other things in life it has lost its "good name" to just being poor. I was down at the Holiday Inn Express in Sneads Ferry, North Carolina, for 5 days in Beg Aug. I have to say, after finding a few little bugs in both beds, and MOLD allover the bathroom, I was disgusted. After getting no help, or satisfaction, just a cleaning with some clorox on the wall. We tried to speak to upper management, which was always out. I wanted a new room, which was told none available. The lobby, was always dirty, with mud allover tile floor, the hallways never looked to be vacumed. It is only aprox a seven year old hotel. The help, was rude, and deffinitely treated us like "out of towners", but I would think they would be nice being that us "out of towners" are alot of their bread and butter. Certainly, Holiday Inn isnt the same as when we vacationed when I was young, and certainly isnt like the ones up by me in the tri-state area. By the way the drain in the tub clogs up, the hairdryer didnt work, the tv only gets three channels. The complimemtary breakfast was only there two days out of five. The stay at the end was "Terrible", and your manager who helped me on check-out told me to back away "Lady" so she could do the bill. I only recieved satisfaction for myself because I hired a local contractor, to come in and take samples of the mold down to her. I was sick physically, and mentally trying to fight for justice. I guess Holiday Inns are a cut below where they used to be. You just lost customers, which I dont think in this economy you can really afford. _Perhaps it is because you are the only hotel in Sneads Ferry, or Topsail Island, I would rather rent a house, or camp, before I stayed in a place like that again. | |
| Eddie Pangga | 8/18/11 |
| On Saturday, August 13, 2011, I, together with my family, attended a gala at the Holiday Inn San Diego on the Bay at 1355 North Harbor Dr, San Diego, Ca to celebrate a high school reunion among graduates from the same town. The event was well attended with almost 400 attendees from all over the U.S., Canada, England and the Philippines. As part of the organizing committee, we were given 2 complimentary rooms for our convenience, since we needed a place to change attires for our surprise performances. Around midnight, as the party was winding down and since no one was going to use the rooms for the night anyway, my brother-in-law, Antonio Ebreo, who was also the chairman of the organizing committee, decided to check out already not realizing that I have left a piece of clothing in the cabinet inside the rest room. When we arrived at our destination at Chula Vista, we called the front desk immediately to tell them about my shirt which I left in the room, but instead of sending someone to the room right away to have it checked out, they told us that they will wait until the housekeeping dept would turn it over to the "lost and found" in the morning. The problem is that nobody turned it in! Did the maid take a liking on the item? I don't know! All I know is that I left my T-shirt in the cabinet inside the rest room in room #857. It is a brand new T-shirt (the 1st time I've worn it since I bought it in Toronto). It is a pink La Coste T-shirt, large in size (7) and I paid $87 for it, plus tx. We are now back in Canada and we have never received a response from your people if it was ever turned in to the "lost and found", or just simply a matter of "finder's keeper" attitude of your employees. I would, however, appreciate a response as to what happened to it, which is by far better than what I have received from your front desk personnel so far. Name: EDDIE PANGGA 623 Lake St St Catharines, ON Canada L2N 6H4 Tel: 905-646-0819 EMail: edpangga@hotmail.com | |
| Shale Roy holtzman | 8/19/11 |
| I was at your Surfside Beach SC hotel for 5 days 8/13-8/18/11. I am sorry to say I waisted my money as well as American Express points. In the five days we were there Your house keeping was appauling. Sheets were not changed, trash was not taken out and as 4:30pm one day the room was not cleaned. The a/c did not work well, the rooms keys failed, the safe failed. My wife got locked out on the terrace for and hour because the sliding door bar was broken. Your wyfi did not work. Our cell phones did not work,so we had to use your room phone, and this did not work because the front desk lost my American Express card #. Needless to say I could go on and on. I am certain that you will read this but will do nothing about. | |
| none given | 9/16/11 |
| We eat every Thursday and Friday@Charlies Chophouse in the Holiday inn in Southgate. We bring friends,we eat prime rib,etc.We bring family,we have meetings,etc.We have been coming for over seven years.Last night our friends drive one way-hour and a half for prime rib,the "chef"John was so rude to the carver and the server it was embarrassing! Tonight we go for our usual fish dinner,"chef John"has changed the rules and their is no more baked fish like we have been getting for years,after a total inilation from him to the female server he agrees very reluntly to make baked fish. He then continues screaming to her that she had better not offer it to anyone else. We summon the manager,who "calms"him down and he says"Well if they want it raw,I can make it raw too!" This screaming is heard throughout the dining room several times.Thirty minutes later our fish comes out,it has atleast a half a jar of peeper on mine and must be a whole bottle of lemon. I took one bite and the burning didnt go away for an hour,we had to get up and leave.Is this how "Chef John" is treating very,very good paying customers? We will not,nor will our friends and family ever return until he is gone. People wonder why they cant make a living in this world?Look at your help.That may give you a clue why sales are down. | |
| 2WeekVacationTraveller | 8/21/11 |
| I stayed at your Holiday Inn Express off of I-35 in Guthrie OKLAHOMA. We chose your hotel because I beleived it would be one of the nicest in that location, and the fact that it had an indoor pool. Well, it does have an indoor pool, with green stinky water that smells like a toilet. The hot tub doesnt work, and the floors in the guest rooms have a sticky feeling like they were shampooed and never rinsed. The sheets on the beds felt almost damp too, like they werent quite dried all the way. The TV's worked, but the picture quality on all channels was fuzzy. The breakfast bar biscuits AND the cinnimon rolls were doughy in the middle. I dont think I will ever stay at any other Holiday Inn, because I could get that kind of hotel for $30 a nite easily. not the $109 I paid. In contrast, I stayed at the Quality In in Childress Texas earlier in the week, they were cheaper, and top notch. I travel frequently and NEVER have stayed in such a disappointing Hotel before. I am thinking of selling all my stock in your company, as I dont see how you can possibly ever get return customers with hotels in this sort of shape. | |
| very upset in California | 8/21/11 |
| On Saturday the 20 of August 2011 we made reservations to stay the night at the Pacifica, California location. This was to be our honeymoon night away. When we arrived at the hotel we asked to see the upgraded room in which we were considering upgrading too. When we walked into the room that was originally reserved for us it smelled very largly of cigarette smoke. We went down to the front desk and explained to Maria the lady at the front desk that the room smelled of smoke and was there a different option and would she please go up and smell the room. She came down and informed us the room did not indeed smell of smoke. We were a bit shocked and then she had a maid who spoke little to no English say no smoke. She then said she was going to walk back and see what she could do for us. We waited in the lobby and all of a sudden she comes out and informs us that she had cancelled our reseravation and was not allowing us to stay in the establishement. We looked at her and stated that we had not asked her to cancel our reservation. She said oh well and then laughed at us. At this point I was appalled by the treatment and behavior of this woman. At that point another guest came down and informed her that her room smelled bad. My husband asked if her roomed smelled of smoke. She said yes and that it was very bad. The lady had her clothes in her hand and said that the smell was so bad she could not keep her clothes in her room and did not have time to change to another room because she was on her way to a wedding. Maria in front of us gave the woman a discount on her room all the while continuing to say she could do nothing for us and still refused us service. We asked for the number of the general manager in which she handed us a card I called the number on the card from my cell phone and it rang to the front desk. So we asked for the holiday inn corporate number. We were connected to Jessie in customer relations. Jessie called Maria and tried to reason with her. Maria refused us service still after the call, Jessie said there was nothing Holiday Inn could do for us beyond try to find us another hotel but at full cost and at a location that was not on the beach. Basically she was offering to do for us what we ourselves were capable of. So we asked to speak to a person above her. We were then transferred to Kent. At this point I was in tears and only 40 minutes from a scheduled appointment for a couples massage with my husband. We were 3 hours from home and no place to stay. Kent was unwilling to help us and not at all concerned with the fact that we were wrongly turned away for no apparant reason. Frustrated my husband ended the conversation and we then called our triple A membership number to find that it was too late and after their hours. We then tried one last time to call back the corporate number for holiday Inn Express and were directed to yet another customer service agent. This agent was even worse and much more rude then the first two we spoke to. He refused once again to do anything for us. We hung up and were left with no place to stay on our honeymoon night away. My husband has used the Holiday Inn on several of his travels from home for work. Since this experience we had reviewed other customer comments within the BBB and other locations on the internet and have to our surprise found other dissatisfied customers who have had similar experiences to ours. We were informed by Maria that holiday inn charges $500 for smoking in rooms. We feel that this is a ploy to charge innocent people added unecessary charges during their stay. We feel that we might have been one of those unfortunate customers and Maria refused us service knowing that she would not be able to add the smoking charge to our room. It is very sad to think that such a large chain of hotels would be agreeable to this kind of treatment of their customers. Our economy is very weak in todays time and I would think that large hotel chains would want to treat their customers with kindness and respect as to continue to keep repeat returns. Unless this matter is resolved in an acceptable and agreeable manner, we will have no other choice then to turn Holiday Inn to the better business bureau with complaints. We will post about our horrendous experience and treatment from the Holiday Inn corporation and the establishment in Pacifica, California on yelp, we will be contacting the local chamber of commerce, and we will be writing articles and reviews in local newspapers and to the local news team coverage. My husband will also no longer use the Holiday Inn chain of hotels when he travels for work and we will no longer ever use the Holiday Inn chain for our stays away from home. I am hoping you will find a way to rectify this situation. You not only caused my husband and I undue stress but also ruined our honeymoon night away | |
| Helen | 8/22/11 |
| I recently stayed at the Holiday Inn in Cumberland, MD. It will be the last time I visit this particular Holiday Inn that's for sure. Arriving Friday afternoon, they had mistakingly booked 2 rooms for us. I produced our copy of reservations to show them we only booked 1 room. After getting that mess cleared up, it only got worse. Our room was not made up on Saturday, no clean towels or washcloths, waste cans overflowing. We couldn't get any bottled water as the machines were empty of water the whole weekend. I called the front desk at 8:45 Sunday morning requesting at least clean washcloths which we never recieved. Went down to the restraunt for breakfast buffet (which by the way we had to pay $10.00 apiece for) and everything on the buffet was STONE cold. All in all, unpleasant experience! Thought our priorty club membership was supposed to provide you with good service - NOT! | |
| laura | 8/24/11 |
| We stayed at Holiday Inn in downtown Niagara Falls,New York, Aug 20th-23rd. We were very disappointed with this hotel. First, when checking in,I was made to feel like I was bothering them, not helpful or friendly. Second, the cleaning crew were slamming doors ALL morning and most of the afternoon. Third, the second night, there were 2 fire alarms that went off. Of course we went downstairs and out the doors along with other guest. We stood there waiting for instructions because at that time we didn't know it was a false alarm. No one was in control, the manager would come out and talk to just a few people. Most of us just stood there wondering what was going on. No one came out to tell us that it was okay to go back in. We decided to go back in and see what was going on. The small lobby was packed with people but still no word from the manager. We noticed the elavators were working again and decided to go back to the room. 30 to 40 minutes it happened again. We went through the same routine. This was so miss managed from the staff..I could not believe it. When leaving the building, we had to take the stairs to the lower level. We had to walk over a thick layer of bugs by the exit door. I have never seen such a dirty, nasty, hallway in any other Holiday Inn. We as guest and the other guest were not even offered free coffee or an explanation as to what had happened. Oh, by the way this was 1:00 a.m., so you know everyone was tired the next morning. NOT EVEN A FREE COFFEE???? Really Holiday Inn staff???? The room was just okay, bed was very comfortable but could not find any outlets. There was one that did not have a cover and the lamp was plugged in it. So we had one plug for lap tops, phone charges, the iron, and the coffee pot. Okay, I'm warning everyone planning to stay there....DON'T. I don't even want to give it 1 star | |
| Marvin McClendon | 8/26/11 |
| My son is taking his first trip a crossed the country. He is in the Air Force, just recently returned home from Turkey. He had a short visit with family in North Carolina and now he is driving to Ft. Lewis, WA alone. My son called me earlier this evening and stated that he will be staying the night at the Holiday Inn Express located in Goodland, KS. Being concerned over my only son, I called the Holiday Inn in Goodland, KS several times to check on his safety. Several times I called this number (1-785-890-9060) and not once did any one answered the call. This is the same number that is listed on their web page and not a single employee on the evening shift is answering the phone! My God! Whatever happened to customer satisfaction? My last called to that number was at 1030 pm PST, tonight. Once again no one answered. The last time I spoke to my son was at 7:00 pm PST, and he was safe in his room. I sure hope he stays that way. Because he still has a long trip ahead of him, I'll hope for the best and give him a call the first thing tomorrow morning. The Holiday Inn of the past was very well managed. As you can tell by this report, the Holiday Inn in Goodland, KS is in need of second shift employee's that would at least answer the PHONE! 26 Aug 2011 | |
| Kimberly Liszka | 8/28/11 |
| Dear Corporate, You should be ashamed of how your hotel in OC MD on 6700 Costal Avenue ran your business. My dad used to take me and my sisters when we were younger every year and when me and my sisters started having kid, we figured we would carry on the tradition and give our kids the wonderful memories that we made. However, we all were highly disappointed of the way we were treated by the staff. They were uncaring and the rooms were DISGUSTING!!! When I brought this to the managers attention, she acted as if it was no big deal and said, "well we are all sold out, so just stay there tonight and we will move you tomorrow." Well, I had no choice bc they had no other rooms, but when they moved us the next day, the next room was just as DISGUSTING!!! I cannot tell you how disappointed I am about the HOLIDAY INN!!! You lost valuable customers, me, my family & my military family. We will not be staying there EVER again. Captain Kim Liszka US ARMY | |
| Joy Walker | 8/30/11 |
| I stayed at the Holiday Inn Aladdin in Kansas City, MO on 08/26/11 - 08/28/11. The front desk staff and valet staff are very good. The restaurant was the worst I have ever been to. We waited for over an hour and still didn't get our order. The wait staff were completely incompetent. When we asked what was taking so long, we were told their printer was down! When one person at our table of 9 was finally served, her food was burned. We where with a number of people who were all there for a wedding. Not one person had a good experience in the restaurant. When I spoke to the hotel manager regarding this, he simply said he was sorry and didn't offer to compensate us in any way! There are also hidden valet charges of $15/day. This is ridiculous in a downtown hotel. There is no parking, this should be included. This hotel charges 4 star rates and is a 1 star hotel at best. I wouldn't recommend this hotel to anyone. Joy Walker | |
| Dad and Daughter trip | 9/3/11 |
| We stayed at a Holiday Inn in Kansas City, MO. Well actually 2 Holidays Inns within a 3 night stay. Upon checking in to the 1st one, we were told the pool would be closed on Sunday for cleaning, When arriving back to the hotel, the entire hotel smelled of Epoxy! They were not cleaning they were resurfacing the pool deck inside with no ventilation! The pool is in the middle of the hotel. The room smelled horrible and was causing nausea and light headness to us within minutes. We had to switch hotels, They wanted us to pay the difference in price, after a discusion they gave us the difference and we drove 20 minutes out of our way to another hotel at 10 at night. On top of that there was mold in the bathroom on the shower wall and poor house cleaning. To add to our already stressful weekend of visiting sick family, they put a hold on our credit card for a 3 night stay at one holiday Inn as well as 15 in case we charged something to the room, a one night stay at the other Holiday Inn and a 20 dollar hold there in case we charge something. So we were charged 4 nights and 35 extra. Talk about being robbed! Only good point is that Handicapped parking was in the right spot in front of the hotel. | |
| Sandra Wendt | 9/12/11 |
| On 9-10-2011 I was scheduled to stay at the Holiday Inn Express in Loves Park IL, with our entire soccer team. I realize errs are made but I called and confirmed my stay days before I arrived and had a confirmation #. However when I did arrive at approximately 730 that evening (tired, dinner in hand, ready to relax) the hotel had no room for me. They somehow booked me in to share a room with another family. Whatever would make someone think two families would share the same room, with a single bed and both save the full cost of this room on their separate credit cards is beyond me. As a result of their err my daughter could not stay with her team,(ok, things happen) but we waited over an hour for them to find us another hotel at a much higher cost (at my expense) 15 miles further away from the fields we had several games on. My advise when you call and confirm your room better confirm you are the only ones in it. Things like this cause a lot of frustration and added expense. | |
| Brenda Glass | 9/15/11 |
| I would like if you could give me a corporate rate . I have no complaints. I would like to stay at your Dublin Georgia location on Sept.30 2011- Oct. 01 2011. You can reach me @ brendacooper34@yahoo.com or 262 Sawgrass Way Fayetteville Ga.30215 | |
| | 9/4/11 |
| i was supposed to go to the NYS fair in august the day hurricane Irene hit. Gov. Mario Cuomo declared a state of emergency. i called the holiday inn express in Warners NY to tell them the situation and that i would be unable to drive there in the hurricaine Vicky answered the phone i told her the situation and she said there was nothing she could do there were no refunds. I asked for the corporate office number and she told me she did not have it, i asked to speak to a manager she said she was no available and she would give me her voice mail. I left a message with mellisa who i am still waiting to hear from. finaly i went on line and got the number. when i called corporate i spoke to jamie who listened to my story after a few minutes she got back on the phone and said under the circumstances a will be receiving a credit. Unfortunately the story does not end there. they gave me a credit on august 29th only to charge my credit card again on august 31st. now i have to contact my bank and am out over 200.00 for 10 days (hopefully) After reading the above i will never stay at a holiday inn agian. this is way i am giving them 1 star. and yes the number they are giving is wrong. | |
| Cindy | 9/5/11 |
| We were staying at the Holiday Inn Express in Palatine, Illinois for a soccer tournament over Labor Day Weekend. We stayed two nights, on the second night, there was a wedding reception and when we returned that evening to the hotel, the parking lot was full, after circling around we found a parking spot in the Holiday Inn Hotel lot. Upon waking up on Sunday morning, ready to leave for our soccer game, we discovered that our car was not there. IT HAD BEEN TOWED AWAY, along with about 17 other cars. When we went to the front desk, they told us that there was a some miscommunication up with the towing company. The hotel contracts out with a towing company to remove "unauthorized" vehicles from their parking lot. The hotel forgot to let the towing company know that there was a soccer tournament and a wedding reception going on that night and that all of their parking spaces would be filled. On top of that, we had to go and get our vehicle from the tow yard which was about 25 minutes from where we were staying. When arriving at the tow yard, the receptionist told us that there is a map of the parking lot that indicates to the tow drivers which spaces are "unauthorized". The Holiday Inn Express never gave us a map or even told us that we couldn't park in certain spaces. What is even worse is that our new vehicle now has a scratch on it from where it was towed. | |
| Vera | 9/6/11 |
| My family and I stayed at the Toms River ,Nj Holiday Inn 290 Highway 37 over the labor day weekend.We booked online and paid online wanting a non-smoking room.When we arrived we were booked into a smoking room.My wife has severe allergies.Thus we requested a non-smoking room.The front desk clerk told us this was the only room avaiable and that they would put an ionizer in the room to get rid of the smell.Let me say we walked into the room for a few minutes and my wife started to have a reaction ,it smelled so bad,the carpet was stained,the baseboards were dirty and it was a dirty room.I told the front desk about this and the guy Mike told us it wasn't his problem that we got the wrong room and that the ionizer would do the trick. The pool looked like it needed to be cleaned.Talk about making your guest feel welcomed.Well Sarah helped us out by switching us to another room.Thank you,but no thanks we will not be returning there EVER!!!!Keep away from that place. | |
| Vera | 9/6/11 |
| I am stating that this hotel sucks!!Toms River NJ 290 highway 37 Holiday Inn,stay away from that dirty,smelly place.They treat guest like crap!The rooms were smelly and the pool was dirty.They stink!! | |
| scott fowler | 9/9/11 |
| To whom it may concern, I stay alot at holiday inns across the states I prefer them by choice with one exception, I cannot stand smoking rooms or being shoved to the side for students so they don't have to be in one. I wish all holiday inn policies would be no smoking other than that for businesses thathave to put up with the millions of rude and noncaring public they are a great place to stay. thank you Scott Fowler Ammon, Idaho | |
| Ying | 9/9/11 |
| My husband and I were kicked out of the hotel at 3:30a because people in the next room was partying loudly and I went to front desk to complain about it. Here is the story: I cannot sleep till 2:45a because of the people next door. So I called front desk twice to ask them to do something. Nothing happened after 15 min so I went down to tell them I am very disappointed and want my money back or be moved to another room immediately. I was told they cannot do anythin because I am a groupon customer. I did raise my voice (because it is 3a and it is my first day vacation there so you can imagine how I feel) but did not do anything " dangerous" or "disturbing" as them may say. 15 minutes later, they called in the police and asked me to leave immediately because I am no longer a customer. They said they are going to call groupon to refund me and their manager will contact me the next day morning (which never happens). So they dumped a girl 3a on the street! This is a terrible experience and they don't even deserve to be in hotel business in my opinion. I recorded everything on my phone, will upload it if you need it. I will report this hotel to other authorities. I request the headquarter to place disciplinary action on this hotel. Thank you! | |
| Leena Johnson | 7/6/11 |
| My husband and I travel a lot and usually stay at Holiday Inn's. On 21 of June 2011 we stoped at Oneonta, Ohio, where my husband went to check in. He asked about the rate and was told $183.00 a night. Finding this surprisenly high, he inforemed, that night before we stayed at a Bed and Breakfast in Maine (with ocean view!!!) for less that $170.00. The hotel employee was willing to match that. She informed us, it was the going rate. Same hotel advertises rates from $81.00 to $109.00 on line. Local visitor centers hotel booklet also states the same rate. Needless to say, that was one night we did NOT spend at Holiday Inn. It was a bad feeling to tried to get ripped off by business, that we have always trusted. I just wanted to let customers know to have a written proof of rates. We will from now on! Leena Johnson Kentucky | |
| Lisa Gust | 7/9/11 |
| I stayed at the Holiday Inn Sunspree Resort in VA Beach, VA. I found my breif stay from Tuesday July 5 at 9pm- July 7, 2011 mostly frustrating and hardly relaxing. Paying nearly $400 a night I had high expectations. The first night as I sat in my room with my infant unable to get my TV to work. I called the front desk after multiple attempts and was told a technicain would be sent to my room an hour later I called the front desk again about the TV. Finally an 1 1/2 hours later help arrives. The next morning I take a shower and leave my PJ's on the floor which got soaked because the shower leaks (so I informed everyone else not to leave their clothes on the floor). The maintence informed me this happens because of the way I shut the doors, but even when I did what he suggested the shower still leaked. Later that evening I tried to order a movie and couldn't called the front desk and they said I didn't have credit card on file (and I did). So I gave them the credit card info again and tried to order the movie again while the front desk staff was on the phone at which time they called maintence. Final he comes to my room and cannot resolve the issue and go to the front desk to try to help the staff resolve the issue. Final with a crying toddler and infant I am able to order Dora the Explorer at almost 11pm. The next morning as I am sitting in the room with my infant I try to order a movie before I check out and run into the same issue. I complained to management about all the issues I had during my stay and I was allowed a latecheck out. Then to top it all off Friday July 7 I receive a call from my doctors office informing me my check card was declined (which it shouldn't have been). After furhter investigation I find out in addition to the $1083.28 charged to my discover in advance of the trip my visa check card that was on file room insadentals had a total of $277.30 in unauthorized charges. I called yesterday and left a message for management to call me back in regards to the unauthorized charges and have not received a call back. I am going to my bank with my receipts and disputing the charges and faxing all nessacary documents. If I am not also given a credit to the discover I will dispute the charges with that card as well. | |
| Edward M. LoweJr | 7/10/11 |
| What is happening to the Holiday Inn Facilities. I went to the express facility in myrtle beach and it was roach infested. Now I try the facility in downtown Salisbury MD and was scared out of my wits, and then insulted and invited to leave .Enough is enough. Apparently Holiday Inns standards have gone down, and it seems to be across the board. I welcome a response. | |
| Deborah McGee | 8/7/11 |
| My story is a bit different then most...On August 6th, 2011 at approximately 2am my Chevy Blazer broke down on I-71. My cousin and I were towed into Mansfield, OH. When we got into Mansfield we were dropped off in front of the Holiday Inn in Mansfield on Park Blvd..When we arrived there we were informed that there were no rooms available due to a car race event that was occuring that weekend, not only at the Holiday Inn, but pretty much the entire city. The Night Auditor, Mr Aaron Williams called the surrounding area hotels, found and secured for us the LAST available room in the city! He then proceeded to call and pay for our taxi ride to the hotel so that we, two females, didn't have to spend the night on the streets of city we were unfamiliar with. He allowed us to wait in the lobby until the taxi arrived and made sure we were safely in and on our way..In my opinion MR AARON WILLIAMS IS A TOTALLY AWESOME PERSON!!!! HE TOOK THE TIME TO HELP TWO LOST AND VERY UPSET LADIES..MADE SURE WE WERE SAFE AND SECURE AND IN THIS WORLD YOU DON'T OFTEN FIND THAT! IF THIS WORLD HAD MORE PEOPLE LIKE HIM IT WOULD BE A MUCH BETTER WORLD!SO I APPLAUD HIM AND GIVE HIM A DEFINITE ***** 5 STAR +++++ RATING!!!! Deborah McGee | |
| Larry VanGilder | 7/13/11 |
| We were guests at Plymouth , In Inn. There was a problem with the door to our room and we were unable to gain entry for almost 2 hours. The bill for our room was placed under our door the next morning and was marked full credit, no charge. I confirmed this at the desk while checking out and they said yes, it was due to the inconvenience the night before. I asked if they had removed the charge from our credit card and was told yes. I thanked them , and we left. We now find that they didn't remove it and were billed by the credit card company. We called the Inn at Plymouth several times only to be told that the manager was not in or not available and would return our call and that has not happened. I just wanted to know if they forgot it or he changed his mind. I am unhappy that he does not seem to have the decency to let me know . In the meantime I will most certainly avoid Holiday Inn. Larry | |
| Tony Stanley | 7/14/11 |
| To Whom it may concern, We wanted to send our sincere thanks to the staff at the Holiday Inn at 2155 E Covention Center Way Ontario, Ca 91764. Our flight was cancelled and they provided us with accomadations for the night and turned an unfortunate situation into a pleasant one. We had taken a trip over to the mall and the driver was detained and the manager on duty, Stanley Mutheki, was kind enough to drive over to let us know it was going to be a little longer. We really want Holiday Inn Corporate to reconize the staff at this particular Inn so they continue with their superb sevice. From the driver we first encountered,the desk attendants, the housekeeping staff, management and the bartender we are very greatful. Thank you all | |
| Sharon | 7/14/11 |
| Recently stayed at the Albae Street, Fremont, CA, Holiday Inn Express. I had specifically contacted that Fremont location as I wanted a ground floor room. The gal I spoke with was friendly and said she made a notation about my request for a ground floor room. When my husband and I arrived, there were NO ground floor rooms available... Ended up on the second floor. The bathroom door would not shut at all and no fan available. The kicker was a non-functioning coffeepot the next morning. Not the worst thing in the world to have happen, but I didn't enjoy having to throw on street clothes, walk a block to the elevator and then hunt down the coffee pot "somewhere" in the lobby. For this I paid $95????? | |
| Nasser Qassemi | 7/15/11 |
| TO WHOM IT MAY CONCERN Dear Sir; I'm a mechanical Engineer and working with a German company in Tehran.As we've to travel to Europe and accompany our customer we've preferred continuously Holiday Inn Hotel in Duesseldorf or Paris.I was in 13 to 14.06.2011 for the first time in Holiday in Gare de L'est in Paris "Room No.233".It was really strange/unbelievable to encounter with an open door of my room in case I've left the room on approx.15:30 and closed the door (the annoying voice of the lock is unforgettable ) and returned approx.22:30 on 13.06.2011 .Before I leave the room I was connected to internet and left my laptop "HP Pavilion dv6 Cor i5 " on the desk.It was disappeared.I really was astonished when the hotel management has told me that they can not accept the responsibility because I didn't close the door in case as I've mentioned above it's impossible to forget the voice of the door's lock among closing the door.Although I've informed the police and complained but no one has accept the responsibility of this event in the a.m. hotel at all.I hope you can help me in this concern by the following Email address . Best Regards N.Qassemi qassemi@smit-ir.com | |
| Tom | 7/19/11 |
| My son recently stayed at the Holiday Inn Express at 5575 No Atlantic Ave in Cocoa Beach, Florida. He presently is a student at the Univ. of Central Fl. The stay was for only 1 night. The next day after he returned to Orlando he found out that he was being accessed a $250.00 find for smoking in a non-smoking room. This never occurred!! The management took 2 pictures (on their cell Phone), one of the door with the rm # on it and the other of a cup of cigarettes butts next to 2 packs of marlboro lights (that they said was left in the room) and sent it to him. This was a total set up by the management. I would not recommend this hotel to anyone!! | |
| patsy knight | 7/19/11 |
| We stayed at the kingston NY holiday inn for 1 night and it was terrible. my spouse who was on crutches and I slept in the most horrible boney bed . my spouse has back and leg issues and was up all night. furthermore when we addressed it with the desk clerk he "stated really that is new bedding" the stay was not holiday inn quality . | |
| Petra Jackso | 7/20/11 |
| Stayed at the Holiday Inn in Williams AZ on Grand Canyon Blvd. The pool and hot tub was filthy. You can easily see "bath tub dirt" flouting on the water and caked on the edge of the hot tub. Lots of hair is in the pool and you can barely see your hand in front of you under the pool water; really gross. | |
| gregory | 7/24/11 |
| I STAYED AT THE HOLIDAY INN ALLENTOWN LEHIGH VALLEY 7735 ADRIENNE DRIVE BREINIGSVILLE PA 18031. THE ONLY REASON I AM GIVING 2 STARS INSTEAD OF 1 IS BECAUSE OF THE NICE RECEPTIONIST THAT CHECKED ME AND MY FAMILY IN. AS WE GOT SETTLED IN WE REALIZED THAT WE BEING AFRICAN AMERICAN WAS NOT WELCOMED IN THE HOTEL FROM THE STAFF AND GUEST, THE STAFF OFFERED NO HELP TO ME AND MY FAMILY AND THE GUEST WERE VERY DISREPECTFUL WERE MAKING INAPPROPRIATE COMMENTS AND WHEN WE COMPLAINED ABOUT THE CONSTANT DOOR SLAMMING THAT WENT ON FROM 12AM TILL 3AM IN THE MORNING THE STAFF WERE NOT HELPFUL,THE STAFF DIDN'T EVEN ASK ME AND MY FAMILY IF WE NEEDED ANYTHING,HOW WAS OUR STAY BUT INSTEAD WALK RIGHT BY US AND GREETED THE OTHER GUEST. THIS EXPERIENCE TAUGHT ME THAT RACISM STILL EXIST BUT WHEN I AM SPENDING MY HARD EARNED MONEY I WANT TO BE TREATED WITH RESPECT AND WHEN A COMPANY LIKE THE HOLIDAY INN, I WOULD HAVE EXPECTED MUCH MORE COURTESY PROFESSIONALISM AND RESPECT. I WILL NEVER VISIT THE HOTEL OR THE CITY, TOWN OF BREINIGSVILLE AGAIN AND HOLIDAY INN WILL NEVER GET MY BUSINESS OR ANYONE I KNOW AGAIN. NO MATTER THE RACE CREED RELIGIOUS ORIGIN OF ANYONE EVERYONE SHOULD BE TREATED FAIRLY. | |
| CINCY-MASON | 7/26/11 |
| DO NOT EVER ORDER ONLINE OVERNIGHT STAYS WITH THIS COMPANY. THE INFORMATION IS VERY CONFUSING AND THE NEXT THING YOU KNOW IS THAT HAVE ROOMS YOU CAN'T CANCEL AND THE RUDE PEOPLE WILL NOT REFUND. THEY HAVE LOST A PRIORITY MEMBER OF 9 YRS FOREVER. THERE ANSWER TO THE PROBLEM ACCORDING TO THE GM IS TO DISPUTE THE CHARGE WITH MY CC COMPANY. DON'T EVER MAKE RESV AT CINCY HOLIDAY INN HOTELS THEY ARE THE WORST EVER CUSTOMER SERVICE. IN SALES THEY TELL YOU THE CUSTOMER IS ALWAYS RIGHT BUT NOT WITH THIS CORPORATION!!!!!!!!! | |
| cxjohnso5@aol.com | 7/26/11 |
| To whom it may concern: Without prior planning, on July 15-17, 2011 my husband and I decided to attend the Rib/Jazz Festival in Columbus OH. Considering staying the entire weekend, we reserved a room at the Holiday Inn (Towne St.) in downtown Columbus. Upon our arrival, we saw that there was a Columbus Ursine Brotherhood Convention at the hotel. Since we were not familiar with the Ursine organization and there was no notice given as to the organization's affiliation, we did not see any problem staying at the hotel. Neither my husband nor I are homo-phobic, but, after a very short time, it became, alarmingly, apparent what the Ursine organization was about. Fortunately, we did not have children with us because some of the activities of the organization's members were borderline pornographic. Apparently this is not the Family Hotel that is advertised. Public shows of affection and solicitations were commonplace. Because of some of these acts, we didn't dare use the pool or other hotel facilities. We lodged a complaint at the front desk and received a full refund and left the premises. My issue is with the Holiday Inn Administration. Knowing that non-Ursine members may be subjected to some questionable behavior, why wouldn't the Holiday Inn give notice that a convention of this sort was being held there? This would give the general public an opportunity to choose whether to stay at the Holiday Inn or not. I do hope this issue will be handled in a proper manner. | |
| CAROLYN AVENT | 6/23/11 |
| I stayed in the Holiday Inn in Surfside Beach. I stayed 2 nights and check out time was 11:00 AM and I took by granddaughter to pool for the last time and I left clothes on bed for her to change into after the swim and at 10:15 I went back to my room and found that they had already took all in room on the maids cart. I mention it to the girl at front desk and I was told it was the way Holiday Inn did things. I had not checked out of the hotel yet. If you don't get out by 10:00 AM they throw you out. | |
| jonathan shepherd | 7/3/11 |
| TO WHOM IT MAY CONCERN, WE STAYED AT THE HOLIDAY INN EXPRESS ON WARRENGTON RD IN PENSACOLA FLORIDA, THE STAFF WAS EXTREMELY RUDE, THE FOOD AT THE HOT BREAKFAST WAS COLD, THE ELEVATORS WERE EXTREMELY SLOW, AND THE CAUKING WAS FALLING OUT OF THE CRACKS OF THE TUB AND SHOWER SURROUND, THERE WERE PARTS WITHOUT ANY CAULK AT ALL AND THE AC DID NOT WORK,AT 3 AM AFTER SWEATING ALL NIGHT THEY MOVED US TO ANOTHER ROOM AND THE AC DIDNT WORK IN THAT ROOM EITHOR. WE FELT LIKE WE WERE BOTHERING YOUR STAFF BY STAYING THERE AND WONT BE BACK. OUR ANNIVERSARY WEEKEND VACATION WAS MISERABLE. WE WONT BE BACK AND WANT SUGGEST THIS HOTEL TO ANYONE. AND WOULD APPRECIATE SOME TYPE OF CREDIT TOWARDS OUR ACCOUNT SINCE WE GOT NO RELAXATION WHILE STAYING HERE. | |
| GENE PRESLEY | 7/4/11 |
| JULY 4,2011 RUDEST EMPLOYEES ANY PLACE I HAVE EVER SEEN! ON THE PHONE AND IN PERSON.... I HAD PREVIOUS RESERVATIONS AT THE HOLIDAY INN EXPRESS ON AQUARIUM DR. TULSA OK. REQUESTED RIVERVIEW ROOM ON THE TOP FLOOR. THEY INFORMED ME THAT IT WAS A FIRST COME, FIRST SERVE BASIS FOR THAT. SO, I PRECEEDED TO BE THERE 30 MIN. BEFORE CHECK IN. OTHER PEOPLE WAS ALSO IN LINE(I WAS 4TH). THE LINE CONTINUED TO GROW AND THEY DID NOT START CHECK IN UNTIL EXACTLY 3:00 PM. WHEN I ASKED FOR MY RIVER VIEW ROOM IT WAS A ROOM ON THE 2ND. FLOOR LOOKING OUT AT THE ROOF OF THE ADJORNING BUILDING. WENT BACK TO CHECK IN AND THEY INFORMED ME THAT THE ROOM #208 HAD BEEN ASSIGNED TO ME PREVIOUSLY BEFORE I ARRIVED AND THAT WAS ALL THEY COULD DO. NOTHING WAS AS I WAS TOLD BEFORE APPLIED TO MY CHECK IN. I GAVE THE KEYS BACK AND TOLD THEM TO CREDIT MY CARD BACK AND DID NOT STAY THERE. THEY SAID OK. NEVER WOULD I STAY AT HI. EXPRESS ANYPLACE AGAIN. DON'T PATRONIZE HOLIDAY INN EXPRESS!!!!!!!!!!!!!!!!!!!!!!!!!! | |
| Donna S | 6/24/11 |
June 23, 2011 RE: Robbery Holiday Inn Select – Atlanta Perimeter 4386 Chamblee Dunwoody Road At;anta, GA 30341 This hotel is not safe to stay at - NO SECURITY AT ALL !! This letter is to inform you of our experience at the Holiday Inn Select in Dunwoody Georgia. My son got married on June 18th in Dunwoody and we booked several rooms for family and friends, a suite and held the rehearsal dinner at your hotel. We arrived on Wednesday June 15, 2011 and stayed through Monday June 20, 2011. On Friday morning at 6:30am we were robbed in our room while we were sleeping. I woke up to find a man standing over my husband reaching for his watch on the night stand. I screamed and the man ran out of the room. We knew immediately that we had been robbed and called the desk. Hotel personnel came to the room within minutes. My wedding ring, mother’s ring, watch, our money, my credit card, my driver’s license and my husband’s sunglasses were taken. The police were called (they arrived at 6:40) and everything was reported – my credit card was used within minutes (6:44) at the Exxon station on the corner before we could get the card frozen. We never travel with jewelry or cash – we only had it because of the wedding. The reason I’m writing this letter is to tell you that this hotel has some SERIOUS SECURITY PROBLEMS!! And this reflects poorly on the Holiday Inn Corporation overall. I really should say there is NO SECURITY at this hotel. Below is a list of things that we observed. • The front entrance has no security camera or personnel watching the door – day or night as you cannot see the front door from the check in desk. • People are coming in to put menus from restaurants under the guest doors any time day or night. • When guest rooms where being cleaned doors were left WIDE OPEN with guest suitcases and bags in full sight. Not just the room being cleaned – but rooms that were cleaned and waiting to be cleaned. At one point the maid staff had about a third of the room doors open in the hallway we were staying in. • The day we were robbed was the only day we received a USA Today paper – the Security Manager told my husband that he delivered it – but that was the only day we got one - and none of the other guests in our party or down our hallway ever got one. • After the robbery we noticed that there was an extra key in our room. As both my husband and I had our keys. Before we were able to give the key to the police, the security manager took the key and erased it. We watched him do this. We also alerted the police to this fact. • After the robbery whenever we left the suite we locked the dead bolt to the door of the adjoining suite room. Every time we returned the dead bolt on the suite door was unlocked and the door open. It was not the maid, because the trash was never taken out of the suite and new towels were never left on the vanity. This means that staff members are entering guest rooms for no apparent reason, a major security and privacy risk. • One of the family members had major problems with their room cards. On Thursday night they left our room at 12:40am and their cards would not work so they went to the front desk to get new cards and waited for 15 minutes for someone to come out to get them new cards. While they waited they called out several times, walked into the office area and watched 5 people just walk into the hotel through the front entrance. They went through 9 sets of key cards in 4 days. • On Saturday night at 3am, a woman ran screaming through the hallways of the hotel, we do not know what caused this incident but once again the police were at the hotel investigating. • The groom was in the hotel for 30 minutes and refused to spend his wedding night in the hotel. A family member booked and paid for a room at the Hilton for the wedding couple because they did not want to stay after what had happened and seeing what was going on in the hotel. • After speaking with several staff members, many indicated that the police are routinely at this hotel, and there are several staff members that are suspicious of their fellow co-workers. They also raised concerns that the hotel management has a very lax attitude toward the safety and security of both guests and staff given the high number of incidents at this hotel. After the robbery Hotel Management told us that nothing like this had ever happened in this hotel. But we got a very different story from the Pastor who married our son. When my son told him about it the Pastor came right over to my Husband and I and told us that was outright false. He told us of a church member who had come back to Atlanta for her 100th birthday celebration that was robbed at the very same hotel and in the very same manner. I understand they did not want us to feel there were problems at the hotel – but believe me it is very obvious! The renovations that have been done on the hotel are beautiful. The rooms are very nice and new. The restaurant was very nice, the restaurant service is exceptional and food was excellent. The meal and service for the rehearsal dinner was also excellent. The hotel did not charge us for our rooms – we paid for the rehearsal dinner – that is nothing compared to the loss of over $11,000 of what was stolen. Along with having this happen on our family’s special occasion of our son’s wedding. We cannot change what happened to us, we will never get back what we lost in the robbery and our insurance will only cover a very small portion of our loss - then we have to deal with the terrible feeling of intrusion that is lingering from being robbed in our room while sleeping. Our hope is that the Holiday Inn Corporation will investigate this incident and fix the problems with security and management so no one else will encounter this kind of traumatic experience at this hotel. | |
| Withheld | 6/24/11 |
| The Holiday Inn in Hutchinson Kansas does not honor your room request even when asked for a credit card. I would recommend avoidance of this hotel in the future. We had requested a non smoking room and had received a confirmantion number. Even with that and another call to confirm our arrival we were no given what we requested. In fact, we were put in a smoking room and my wife became so ill, I had to take her to the ER. As I say , avoid this hotel. | |
| Richard Goode | 6/27/11 |
| I stay at your Airport HolidayInn, Rochester, new York since 1978. I just learned 2010, a computer telephone system charges patrons long disatance for local minutes and seconds. I told management several times in last year and no fix or change. How many like me don't study bill and are robbed. The bill shows ocal number and area code ut no one notices or still tries to rob you. How long has this been going on.I warn all to spread the word and check your bill carefully. Please keep bill make copy and send to corporate if this happens to you.I WILL BE Calling corporate chief..... | |
| Bob | 6/10/11 |
| I made a res.for a room at the orlando int/l arpt was told my credit card would not be charged until I checked in.I checked my credit card balance a few days later and found that Holiday Inn had already charged my card and that i can,t get any money credited back to my card because the rate i recieved was a low rate paid at time of booking.That,s not I was informed when i made the reservation.I,ll thing twice before i stay with your hotels again.there,s to many that treat the customer alot better. | |
| Connie Valenzuela | 6/10/11 |
| To whome it may concern: I attended a party thrown by a friend of mine at the Holiday Inn in Casa Grande, Arizona June 3rd-4rd. I was very much pleased with the way the two day event was handled. The food was excellent, the service was wonderful, the personal made me feel like family, I was impressed. HECTOR SALVALA and his staff impressed me with their attention to detail. The banquet room was set up beautifully, the food served was prepared with great care. The bartender Jacquie and the banquet supervisor Joann were constantly checking to see that all went well. I was impressed, Hector made sure that all of my friends guests needs were taken care of. The rooms were clean and nicely priced, the clean pool was a bonus and the service through-out the Holiday Inn was something I'll never forget. I was so impressed with the whole thing that I talked to Hector about having my grandson's wedding and reception there. I'll be attending this wedding and reception in 8 weeks. To HECTOR and his staff--Thank you for impressing me. (That's not easy to do)--Connie Valenzuela | |
| jonathan macagnon | 6/12/11 |
| my fiance, my 3yr son and myself, planned a trip to boston, as we reached boston we came apon a holiday inn in Peabody mass right next door to a homewood suites hilton,my fiance, had a coupon in a book she had received which clearly stated that for 89.99 walk ins only we could have a room anytime. So being tired and it being so late and being in a car that long is no good for a three year old, we decided to try to stay at the holiday inn. well to our dismay the rather rude person at the desk, said were almost at capacity and that he will not honor the coupon in anyway.... curious is this not a good coupon which again clearly stated anytime until 8/5/2011 hummmmm..... why was it not honored. but the kicker is that after the discussion he offered us a room for 150 dollars. i was pissed put my now extremely tired son back into the car and went 300 yards down i 95 to the homewood suites in which they graciously took us in gave us a 150 clear huge room for the price of the coupon regardless to the fact they were almost at full capacity, we loved the room and homewood suites i must say was very pleasant to stay at the room was impeccable and the staff was amazing. i hope you get back to me on this situation. we are very upset about this | |
| Karum Din | 6/13/11 |
| Please note this website has an erroneous address and telephone number for Holiday Inn Corporate. Below is the correct address: Americas InterContinental Hotels Group PO Box 30321 Salt Lake City Utah 84130-0321 USTelephone: +1 800 621 0555 Fax: +1 801 975 1846 | |
| Carlos Odell | 6/14/11 |
| We arrived in January and was greeted by Stacey. She showed us a suite and a double. She offered the suite at 119.00 per night but we chose the double. After a couple weeks we asked could we move to the suite because my son wanted his own television. They obliged at the same rate and we moved two doors down. Even though we were told to pay at check out by management, after about a month I asked to run my card for about 3,000.00 to lower the bill. The clerk didn't know how to do it so it took them a day to do it. Once it was done they told me that to pay at checkout because it was a little complex. New Management was brought in shortly after due to a retiring manager and here is where the problems started. Our early morning housekeeping request was immediately terminated and replaced by 3:30 and later times because we were stay overs, even if the hotel was lightly booked. During the divide of management and staff we over heard management asking who were we and stating that we must have money because of the cars we drove and attire my wife had. A lot of times we received dirty(stained) towels, but that probably came from the revolving door for housekeepers once new management came in. Management then took it upon themselves to run my card twice a week sometimes without my knowledge or consent causing an alert on my account due to the usage at the same facility. We asked management about it and they continued saying they had a right. This caused me hundreds in fees due to the alert. We asked for printouts they refused to give those to us on several occasions. On May 4th they checked us out and checked us back in which we had no knowledge of but that activated our reward points. We found out on the 26th when the manager came to our room with paperwork that she wanted me to sign. I called to check our points and we had zero because Holiday Inn failed to load them. Now when we first came the clerk told us once you receive enough points that are applied to your next stay. We found that to be incorrect when we called to use them for our new May 4th check in. Management attitude got worse after stating they did not know we'd be there that long (we have that on tape) and they actually started watching us come and go, how much food we ate and who we spoke to. Then they informed housekeeping to change our sheets every 4 days and only replace needed items. Management also told us they wanted to raise our rate to reflect the daily rate change. Once we said put that in writing because we signed an agreement with set rate management further decreased our customer service. This past Thursday management called at 9am and requested a new card to be placed on file and we were given until 11 am to comply. They promptly called back at 11am sharp while I was on the phone with customer service about management harassment and customer service rep over heard the conversation and stunned into silence. I called the manager back about 15 minutes later twice and left a message. 10 minutes later sheriffs officers are knocking at our door to remove us from the premises. She told them we refused to pay our bill and when we showed them our last receipt we forced them to give us and immediately left and returned about 30 minutes later stating management said they no longer wanted our business and to leave. Management never escorted them to our room which we found out to be against policy and last I checked if one customer occupies a room for 30 days or 30 for 30 days the room is rented. We were told that nothing would be done until we checked out so I need to know what is going to be done about this. We are not going to pay 10's of thousands to be disrespected and treated like scum. What I gave you is a brief description of what went on. Jason Lee Regional Head and stated he backed the hotels decision. We have over 222,000 points of free stay and I plan on never using them. I have plenty more on multiple potential strikes by housekeeping, housekeepers checks coming late and 100's short, leaking windows, racism, and lack of courtesy to customers. Here is my number 225-279-0001 Carlos Odell | |
| CHANNA YANCY | 6/15/11 |
| WAS FIRED FOR MY PEIRCINGS WHEN I WAS HIRED WITH THEM ONLY BECAUSE THE INSPECTOR CAME AND MY BOSS SAID ITS EITHER ME OR HER AND OF COURSE NOT SHE DIDNT FIRE HERSELF SO IT ONLY LEFT ME LOOSIN MY HOUSE AND LIFE ALL BECAUSE SHE DIDNT DO WHAT SHE WAS SUPPOSED TO DO THE WHOLE 7 MONTHS I WORKED THERE AND I WAS A GREAT HOUSEKEEPER !!! BUT NO WORRIES I WILL BE TAKING LEGAL ACTIONS!!! | |
| | 6/16/11 |
| Currently i am stay at the holiday inn in augusta ga. First off there hasnt been power or air condtioning in over 15 hours. The front desk doesnt know when it will be returned. It is over 90 degrees outsode and no air. Second the pool is disgusting. Leaves and bran hes amd bugs everywhere. Also at 8am a leaf blower went back and forth my bedroom door. I am on the second floor. Never have i seen a hotel like this. This is my last stay ever! | |
| gail bustos | 6/20/11 |
| I RECENTLY GOT MARRIED AND WE RESERVED 6 ROOMS AT HOLIDAY INN HARBORSIDE IN INDIAN ROCKS BEACH. WHEN I CHECKED OUT THEY HAD OVER CHARGED ME. THEY HAD LET A STRANGER CHARGE ALCOHOL AND FOOD TO MY ROOM AND EVEN CHANGED THE NAME ON MY ROOM RESERVATION AND NOW IM HAVING TO DISPUTE IT THROUGH MY BANK AND THE SIGNATURE ON THE TICKET WASNT EVEN MY NAME. THEY LET ANYONE JUST CHARGE ANYTHING TO ANY ROOM. BEWARE DONT GO THERE. I WILL NEVER STAY IN A HOLIDAY INN EVER AGAIN.!!!!!!!!!!!!! GAILHEDGLIN@WMCONNECT.COM 6/20/11 | |
| Sandie | 5/31/11 |
| My husband and I stayed at the Holiday Inn Express(May 2011) located in Independece Kansas and were very dissapointed; the shower was shabby and the soap shelves had black mold. The bathroon and bedroom was very shabby. We had a suite with a king bed. I would never go back or recommend it to our friends. I have to say that this is the first time we have been dissapointed with the Holiday Inn Express hotels, usually the rooms have been spotless and we look forward to getting to our room. NOT THIS TIME. | |
| MaryAnn LaBarca | 6/1/11 |
| We stayed at the holiday inn express in Neptune NJ for our son's wedding memorial day weekend. Our party booked over 25 rooms. I have never been so pleased with the rooms, service we received,and friendliness of the staff. The entire experence was wonderful. They helped make a very confusing and stressful time easy. Thank you again to GM Megan, and front dest staff Shawn, Aja and Jordan you guys are Great!!!. I only wish I could give you 10 STARS. | |
| margaret smith | 5/25/11 |
| I stayed at the holliday inn in harrisonburg virgina,last nite and as usaul had to get up in middle of nite to use restroom. To my great!, surprise, when I turned on the bathroom light, there were bugs crawling on the wall. well not just any bug, but the desease carrying German cockroach!!!!! I made sure to kill one and brought it to the front desk that morning. I told the front desk girl and presented her with the evidence and she not only did not apoloize, but she tryed to pass it off as a stick bug. German roaches r one of the hardest to extermate, and they are very resilant about repopulating. Im from florida an unfortunately I know what a german roach looks like and if you see one you are deffinately infested.This is a major health problem and I really hope someone looks at this and does something about it | |
| margaret smith | 5/25/11 |
| I stayed at the holliday inn in harrisonburg virgina,last nite and as usuaul had to get up in middle of nite to use restroom. To my great!, surprise, when I turned on the bathroom light, there were bugs crawling on the wall. well not just any bug, but the desease carrying German cockroach!!!!! I made sure to kill one and brought it to the front desk that morning. I told the front desk girl and presented her with the evidence and she not only did not apoloize, but she tryed to pass it off as a stick bug. German roaches r one of the hardest to exterminate, and they are very resilant about repopulating. Im from florida an unfortunately I know what a german roach looks like and if you see one you are deffinately infested.This is a major health problem and I really hope someone looks at this and does something about it | |
| MELVIN | 5/26/11 |
| I HAVE BEEN WITH PRIORITY CLUB FOR ABOUT 10 YRS,NOW I OWN A TIME SHARE WITH HOLIDAY INN.THEY TREATED ME LIKE A KING WHEN SELLING ON OWNERSHIP. I WISH I COULD GIVE IT BACK TO THEM AND NEVER HAVE ANYTHING TO DO WITH THIS CHAIN AGAIN .I CANT BELIVE THE WORST SERVICE YOU GET FROM HOTELS AND FROM EVEN TRYING TO MAKE A SIMPLE RESERVATION ON THE PHONE WHEN YOU ASK TO SPEAK TO A SUPERVISOR THEY TELL YOU TO CALL A DIFFERENT NUMBER AND HANG UP ON YOU.EVEN AFTER I HAVE CALLED THEM 7/8 TIMES, YOU WOULD THINK THAT SOMEONE WOULD CARE TO HELP.PRIORTY CLUB # 882516365 | |
| maggie | 5/26/11 |
| just wanted everyone to know that I had some troubles there, but in the long run, Holiday Inn remains faithful to thier patrons. There long standing customer satisfaction is number one with this hotel, and they always come thru and make things right. Thank you Holiday Inn for staying true to your patrons. | |
| alan robinson | 5/28/11 |
| Karla, the manager at the Guthrie, Ok. Holiday Inn Express was the nicest, friendlist manager of a Hotel that I have ever met. When we lost power due to a tornado in the area, Karla drove 20 miles round trip to her home to bring back flashlights for those of us that stayed the night. She also bent over backwards the following morning to help with providing a breakfast for us. Karla is without a doubt a 5 star manager, and the corporation should be very proud that she is part of your team. | |
| Mitchell | 5/15/11 |
| Cen't get HI to email me back. I wanted to praise an excellent employee in Munich, Germany. Guess they are too big to care. | |
| Paul Usher | 5/16/11 |
| Me and my wife spend a night at a holiday inn express in Tulsa, Oklahoma. We were hoping for a good night sleep as were tired that day but it turned out to be a nightmare and a disaster. The people on top of us were jumping up and down for from 7pm to 1am I did call the front desk regarding this and they said they were going to take care of it but whatever they did did not help at all as the noise just got worst. Then at around 1am we could hear people sceaming, laughing, talking out loud in the hallways and it continued until 3am. So we did not get any sleep and actually was exhausted and tired the following morning. Upon check out that morning we informed the person on duty at the front desk and it happened to be the assistant manager. She said she will give us enough points for a free night stay at any holiday hotel equivalent to 10,000 points and it will show on our rewards card in a week. So we were happy about and went on our merry way. At home after a week I called priority club rewards to check on our points and I was dissapointed because the cs rep. told me there was not enough points to get a free night stay. I emailed the asst. Manager and she emailed me back to apologize and said it was busy that day that she forgot but she said she will take care of it right away. Again I was happy and waited until our rewards card arrived after 3weeks again checked the points and still not enough to stay at a hotel for free. I finally called holiday inn Tulsa asked to talked to a manager and was told she was not in but to leave a message and somebody will call back. After a month of waiting I have not heard from anybody until now still have not heard so I decided to write my bad experience and frustration here for a bad customer service especially coming from a manager. We have decided not to stay at any holiday inn express especially the one in Tulsa. | |
| families | 5/16/11 |
| Our family has been reserving Holiday Inn for a number of years for our family reunion. I haven't had any trouble until this year. I spoke with the person in charge of reserving the event. She assured me the date and the room I asked for was available and would be booked. That was not the case. The event was booked the same date as the year before. When I inquired as to what had happened, I was told that there was nothing to be done. The hotel had a big convention the weekend we had discussed a year earlier. I could either have the family reunion the weekend that was on the books or I could receive a refund. The cost of changing airline flights and vacation times is causing a great deal of inconvenience for my family. I realize that the big events bring in a lot of money. But, it is the little events that keep the hotel business going. I am disappointed with Holiday Inn. And I will find another place to host our family reunion next year . | |
| D & S from Houston | 5/5/11 |
| Dear Holiday Inn Corporate Officers: On behalf of my wife and I, we are writing to acknowledge and compliment the outstanding customer service and performance of your receptionist staff at your Full Service Holiday Inn in Denver (Stapleton; 3333 Quebec Street). Two individuals on the receptionist staff stood-out and EXCEEDED our expectations: Annalesha and Laura?. Both, were friendly, professional, and extremely helpful (provided directions and information). Specifically, Annalesha was the receptionist, who checked us in and Laura? was the receptionist, who changed us to a quiet, functional room (room 600). We are in the process of relocating to Colorado from Texas. During our 9-day exploration-visit to Colorado we stayed at two hotels in Denver. Hyatt and Holiday Inn; both were booked on Priceline. The first three-nights were spent at Hyatt; overpriced; undisclosed daily parking fees, wifi/internet fees, and printing fees. After the third night we checked-in to Holiday Inn, which was definitely comparable in facilities (pool and fitness center), amenities, restaurant and friendliness. But, Holiday Inn provided complimentary parking, wifi/internet, and a full service business center with a computer and printer. These complimentary services were GREAT! My wife wishes that we spent the first three days at Holiday Inn, but we are aware that sometimes we must experience the unfavorable in order to appreciate the GOOD. We are definitely glad that we had the opportunity to experience Stapleton Holiday Inn. We look forward to returning to Stapleton Holiday Inn. Sincerely, D & S from Houston | |
| Terry Wozniak | 5/9/11 |
| We had to get a room at the Holiday Inn Saginaw because our original hotel we booked at lost power - they were gracious to take us in but at quite a more costly amount. The room was fine but nothing to write home about. Last night I checked my bank account and I have been charged for two rooms on the same night? Very disturbed I phoned the Holiday Inn in Saginaw - the girl said a manager had to handle this and there was not one available to speak to so I left a message, I called back again and again. I cannot afford to pay for something twice and have MY money tied up because of the Hotels mistake. I still have not received a phone call about this and the charge is still there. You would think that if a mistake was made it would be the first thing on your mind to correct. Very disappointed in the whole thing. PLEASE REFUND MY MONEY! | |
| Wells | 5/10/11 |
| I recently checked in (again) to the Holiday Inn French Quarter, on Royal St. in New Orleans ... The Desk Manager, Shana Hickerson, was completely rude ... the smiling, friendly faces (Jennifer and Lisa) I was accustomed to seeing weren't there ... Check in was a complete hassle! I've been staying at the Holiday Inn French Quarter on Royal St. for a number of years now ... I'm in the film industry and this is my favorite place to stay while working in New Orleans. I've gotten to know a number of the employees over the numerous times I've stayed there. Over the past year I've noticed a lot of those employees are no longer there ... The only one left is the night manager, Richard, I know. Through some cajoling, I managed to get it out of a couple of the employees that Shana Hickerson is making life miserable for everyone employed there ... I would recommend to you to get that woman out of the hospitality business. She has apparently forgotten that "we" who stay there, are, GUESTS. | |
| Marilyn Hillis | 5/10/11 |
| To whom it may concern, My husband Paul and I are priority members for Holiday Inn Express and we stay in this hotel on almost every trip we make. Well we were going through Royce City, Texas and stopped to stay in that Holiday Inn Express on MAY 7,2011. We paid approximately $130.00 for one night. Our plans were to get some much needed rest and relax while we were there. We never got rest because there was so much noise though the halls.On two different accounts, my husband called the front desk and there was no answer. We heard Banging, slamming doors and total chaos all night long. I finally called the front desk at 3:00 a.m. and spoke to a man and told him about all the destructive sounds and that I was thinking about calling the police. And to top that off there were people right outside the entry way of the Holiday Inn express hanging outside all night long. Looked like they might have been consuming alcoholic becerages out there right where anyone coming in would have to deal with that. I was up and down all the long night.... I begin to think I was staying in a cheap Motel 6!!!! And I wonder if there was some type of drug deal going on out there that night. :( This is bad and I have never known of a Holiday Inn Express putting up with such low class actions!!!!!!!! I am very dissapointed !!!!!! Just making you aware of this situation. Sincerely Mr. & Mrs. Paul D. HILLIS | |
| Liz wilson | 4/27/11 |
| We stay at Holiday Inn Express in Hillside, Illinois whenever we visit our grandson. We were there again for Easter, last week. While we were at church, celebration God's gift of Jesus to our world, someone stole my black leather coat from my room at Holiday Inn Express. I reported it to the front desk, when I returned that evening. They did nothing and didn't even act concerned, like it was my fault. I had the Easter spirit, so I waited until the next day and told the front desk person again. She told me to call housekeeping, which I did. They said they would work on it. I should have called the police because they filled out a form and did nothing. It is three days later and still nothing. Happy Easter to the thief and Holiday Inn Express. | |
| Professor of Chemistry | 4/28/11 |
| Watch your credit card bill! Holiday Inn Express will charge you over and over again as long as they have your credit card number. They charged me in March 2011 for a night I stayed in December 2010. It happened to me at Holliday Inn Express in Commerce. They are cheaters. | |
| Charles Thornburg | 4/28/11 |
| I am a long time priority club member, I reserved a room in Mesquite, TX when I had to cancel I was unable to. I tried calling before the deal line time and when I called I said "I need to speak with someone about our reservations" I was automatically transferred to the main reservation line. When I was finally able to speak with someone at the hotel he was rude and would not cancel our reservations. We are going to cancel our priority club membership and will never use Holiday Inn again. We will be contacting the BBB. | |
| Amy Huhn | 5/2/11 |
| Good afternoon, In light of the recent tornado tragedy that has destroyed many homes and took several hundreds of lives, I would like to see if you guys would be willing to donate. I am from Grand Bay, Alabama (which is South of Mobile) but we are organizing a team to go up the weekend of May 21st and deliver clothes and personal items to the victims. I would like to see if you could donate shampoo, soap, towels,sheets and any other items that you feel the need to. We have a few other businesses already donating. If you would like to call me my cell is 251-604-4590, I will happy to talk to you. Thank you for taking the time to read this and hopefully you can touch someone with your donation. God Bless you, Amy Huhn | |
| LaFreddie Hunt | 4/26/11 |
| Americas InterContinental Hotels Group PO Box 30321 Salt Lake City, Utah Dear Sir: New Creation for Milwaukee’s Children and Youth has been serving inner-city boys and girls since 2000. This is one of Milwaukee’s best kept secrets. On 39th and Villard, we have offer an affordable to free basketball camp for children ages 6-18, the money collected is put right back into the children so they can participate into basketball tournaments across the Midwest. More than half of the youth we serve have a family income under $1000.00 a month and is raised in a single family household. Nearly 75% of NC’s participants go off to college. Therefore, we like to think that we promotes more than sports, we encourages academics. Each player must maintain a 3.0 GPA, and do 40 hour of community service. We focus highly on life skills learned through sports. As the executive Director of New Creation for Milwaukee’ s Children and Youth Inc., I am dedicated to the advancement of each participant that comes through our program. This is why we need you! Every year Division 1 and 2 colleges are invited to watch the top players play in NCAA Sanction tournaments. These players are trying to impress the coaches to obtain a college scholarship. Without a scholarship most of these players cannot afford to go to college. Therefore, we are hoping that your company will sponsor our housing at one of your Holiday Inn Express for our tournament. We are playing in several tournaments across the United States such as Las Vegas, Minnesota, Ohio, and Illinois. Your support is necessary if we are going to move these children from At-risk to at Potential or from Jail to Yale! Please help us help them! Please contact LaFreddie Hunt Jr. (414) 915-9296 or email us at newcreation4u2@aol.com | |
| Gold Member | 4/10/11 |
| We stayed at the Holiday Inn in Grand Haven/Spring Lake, MI over the weekend of April 8th 2011. We had items stolen from our room while there. We reported to the front desk and was told that a manager would investigate and contact us by morning. No manager ever contacted us. When checking out we asked to speak to a manger and was told that there was no manager on duty. After checking out and getting into our vehicle, we called back to ask for a manager and was told that the manager was busy and would have to call us back. However, we have a copy of the report that we filed. We are prior military and now government employees that travel to various places and have never encountered such poor service. Also, the hotel has employees that are temporarily living in this hotel. Some of these employees are partying at all hours of the night and nothing is done to stop the constant noise. | |
| VERY UNHAPPY GUEST | 4/12/11 |
| I stay at Holiday Inn all the time because usually the service is great and the rooms are what you pay for. I reserved two rooms back in Feb. and I myself checked into both rooms. Later on that night the staff gave two peopl room keys (which I already had the room keys to that room) to two other people without asking me if that was ok. When I complained about it they were VERY rude! I called and complained beyond the staff at that particular hotel and no one even bothered to call me back. I guess me staying at a Holiday Inn aroung 70 nights per year doesn't matter to them. I have been staying at Hiltons and they are MUCH better. Much better costumer service. | |
| J. Williamson | 4/16/11 |
| Stayed @ HI Riverwalk SATX March 2011. Roommate not ready @ 4:00pm waited 30min. No hot Hot water for showers that night. Reported water situation next am & was gone all day! Note on our room door to call desk. We had to pack up our things & move to a suite! The suite had a board table & a bedroom - in theory we got the "suite" for the same price, but I would never stay in this HI or another one again! | |
| Elizabeth Booher | 4/21/11 |
| I have stayed at the Holiday Inn Express (7336 Bear Lane) in Columbus GA on several trips during the past few years. Each stay has impressed me more! During my last stay in Feb. to attend my mother's funeral, the staff was unbelievable!. While they are always friendly and courteous, they went out of their way to accomodate me and all family members staying there! I would like to especially say that Linda Blackshear (I think she's one of the managers, always at the front desk) is an exceptional member of your staff. She went above and beyond her customary duties to make sure our stay was pleasant and stress-free. She manages her staff in a way that they appreciate so they in turn pass on that good-will to your guests. In an age when "customer service" is a dying commodity, please recognize your staff at that location - they still understand the meaning of customer service and embrace it. I will always stay at that Holiday Inn Express when I'm in Columbus. | |
| IMPORTANT | 3/29/11 |
| THIS IS NOT THE CORPORATE NUMBER FOR HOLIDAY INN EXPRESS. THIS IS AN UNRELATED COMPANY. PLEASE DO NOT CALL THIS NUMBER FOR HoLIDAY INN EXPRESS. IF YOU NEED TO REACH HOLIDAY INN EXPRESS DIAL: (770)604-2000. THANK YOU | |
| Terrible staff | 3/30/11 |
| I stayed at the Holiday Inn Express on Staten Island where I have stayed in the past. They did not clean my room on 2 separate occasions and both times I saw the cleaning people as I was leaving my room and asked them if they can please clean my room. Well, my room was not cleaned and then a nasty manager tried to tell me that I left my ""do not disturb"" tag on the door....LOL.. I had told him that I saw the cleaning people and I NEVER use my do not disturb tag anyway. Apparently this manager did not like my complaint because in a very strange coincidence the 5 45am wake up call that I needed on the morning I left never arrived and it's a computerized system so obviously the nasty mgr INTENTIONALLY did not enter my wake up call. I almost missed my flight as I was going 90mph on my way to the airport and I got pulled over by the police. Thankfully he took mercy on me as he could've arrested me on the spot but it was very early sunday morning and he believed my story. There was also a red stain of some kind on the inside of my shower curtain and I'm a guy that doesn't wear nail polish...lol.. and I didn't bleed in the shower either. Just about every Holiday Inn I've been to in the past couple years has really really been very bad. I will never stay there again. I called 770 604 2000 to complain and it seems to be a corporate group that handles the properties and complaints but they may be several degrees removed from the actual property that you may have stayed at. You must ask for the name of the company that actually OWNS the property that you stayed at then you must write or call them. They first offered me 30 dollars worth of coupons off my next day. Bye the time I was done asking for a mgr higher than I was speaking with, they had already taken one nites stay off my bill and they offered 60 bucks worth of coupons. I told the woman that it's not enough. She said....Okay, all I can give you is 80 dollars worth of coupons. I said not enough, I want 100 worth of coupons and she said yes. Bottom line...Always keep demanding more and more and you will get it. I also let them that I hate social networking sites but I will use them to spread nasty P.R. about certain companies that will cost them plenty of money. They don't like to hear that at all....lol.... | |
| John Lovejoy | 3/18/11 |
| I'd give no stars if that were possible. I went online and booked a room at Brentwood Holiday Inn (Contra Costa County), but I typed in the wrong dates. Instead of March 23 and 24, I typed March 24 and 25. When I tried to correct that, I got the runaround. The online bookers said only the motel could change the date, and the motel said only the "third party" could do it. The third party could have been HotelPlanner.com, Expedia, or TravelNow. I couldn't determine which. Bottom line, I'm out $91.20 for nothing. They won't refund my money. I'm trying to get my bank for nullify the transaction. | |
| pissed off exemployee | 3/20/11 |
| The lovely holiday Inn in Quincy Il. is the worst place to work for.A certain gentlemen | |
| JRK Property Holdings | 3/21/11 |
| This is not the contact info for the Holiday Inn corporate office. The contact information listed above is for JRK Property Holdings. For the Holiday Inn, please call 800.621.0555 | |
| Randall Richardson | 3/16/11 |
| Somewhat long story, but here it is: I received a wedding invitation from my Grandson and his Fiancee today for an April 22 wedding. The invitation indicated that reduced room rates had been arranged at Holiday Inn Express, 4485 N. I35, Denton, Texas and had the phone number. I called and was told that no arrangements had been made for any reduced rates for their wedding. They checked their records under my grandsons name as well as the future brides name - nothing. I then asked what if I just paid the regular rate for 4/21 and 4/22 what would the rate be. The clerk asked me a few questions and told me that a single room, non-smoking, with a king bed would be $99 plus I would get a 15% discount bringing the total to $84. I asked what the discount was attribed to and she said "military." I am also a Senior, and an AARP member of which I had told her. This all sounded pretty good to me and I was tempted to just make the reservation. Instead, I told her that I needed to call my grandson and have them double check everything to make sure that all was OK. The future bride called me back within 20 minutes and said that she had just called the hotel and was told everything was in fact fine and OK. I called again (different clerk) and she again told me there was no record of the wedding in their system. I told her of my discussion with the future bride and she asked if she could call me back - - - sure, no problem. I received a call an hour later from another person who identified herself as the Sales Manager. She asked if I would like to make a reservation and I told her the brief story and asked for a rate quote. She told me the reduced wedding rate for the room I wanted was $89. I told her that that was actually more than I could have gotten the room for an hour ago at $84. She said "no way," that their standard rate for the room was $116; I then told her that on the Holiday Inn web site it was in fact listed as $105. She tried to explain that away as something to do with the internet and certain days, etc. I then asked her why the front desk who answer the phone and make reservations didn't even have the wedding information available. She said that the Holiday Inn System takes 24 hours to accommodate the setting up of the account and that the bride had just signed the paperwork yesterday(which is true). I told the Manager that her system, in this day and age of competition and technology, should be able to reflect this information where it is needed the most (hello - - - front desk) immediately, the minute it is entered into the system. Bottom line - - - I travel a lot and am just not use to such poor service, and what appears to be poorly organized employees at a hotel. I did go ahead and make my "reduced cost reservations" for $89 - - - and chose not to discuss the earlier "regular cost" quote of $84 that I had received. I now hope that our stay, as well as our other family members stay at your hotel, is a lot more positive. I doubt that I will be making reservations at a Holiday Inn in the future. Very sincerely, Randall Richardson | |
| Holiday Inn is now on our UGLY list | 3/11/11 |
| Area: El Centro, CA Motel: Holiday Inn Express Manager: Juanita Robles Dates: March 4th and 5th in the Presidential Suite (their very best) Experience: Terrible Room was as advertised on website. Very nicely furnished and clean except for sofa back cushions missing.That was strange. Loved the room first night. Second night at 10 pm we discovered a wedding reception and music directly under our room would be playing until midnight. Is not a motel there to provide people with a quiet room for sleeping? Of course, we asked to move to another room, which they did and helped move things. At checkout, I missed several clothes in a closet. Only today, after five days and four unreturned phone calls did we manage to speak to the manager. Still have not received our clothes. I find it so hard to believe, in this sad economic time for businesses, that we received no apology, no customer service, only a bad attitude from the manager. | |
| Rev Giovanni | 3/5/11 |
| I am a minister here is Phoenix Arizona and as such do many weddings here in the City. Every time I deal with one of your properties it is a bad experience not only for me but for the couple. None of your properties in the Phoenix area inform the brides that they will not assist with the processional or wedding rehearsal. They are told just before the big event they can have a rehearsal but none of the staff will be there to assist them. Holiday Inn is the only property in the Phoenix area that does not assist in a rehearsal. It is common practice for the venue to assist the wedding couple with anything they need including dedicating some assistance for the rehearsal. Most recently, I was told by one of the staff, "we dont do that I am a Catering Manager not a wedding coordinator" She seemed to have no concern for the bride and groom and asked me to provide her with the list for the processional and the exact words for the ceremony. Then said she needed them so she could time everything for the reception. Made no sense to me. Your staff have sent very mean and nasty e-mails to me letting me know that I would need to handle the entire wedding or the couple would have no idea what they were doing because she certainly was not going to help. If this is some type of Corporate Policy I suggest it be changed. There is more to a wedding than just the catering at the reception. The staff does nothing more than to add stress to the entire wedding experience. You would certainly book more weddings at your properties if your staff would assist the brides with their needs. As I said every other property in this area assists with rehearsals. Your staff does not even attend a rehearsals. Rev Giovanni | |
| Stacey Riley | 2/28/11 |
| I stayed two nights at the Holiday Inn in dover delaware on Feb 25 and 26th and we starting having problems with our toliet it was practically running over called down to the front desk about 7pm and no one was on duty at the time of my call and no one expected in til 11pm meanwhile we were on the 4th floor had to go down the elevator to the main lobby to go to the restroom which was an incovience and on top of the problem the tub would not drain. Its like they did not care and on top of it they had a swingers party there which if i would have know we definitely would have not stayed i feel we should have been told about this swingers party it may us feel very uneasy. What happened if i brought children or my mother in law during this event? I think im entitled to a refund with all the issues that arised during our stay..At 96 dollars and some change should have enjoyed my stay and did not . | |
| JRK Property Holdings | 2/22/11 |
| The address on this website is incorrect and is not the Holiday Inn Corporate office. The corporate office contact is below: Americas InterContinental Hotels Group PO Box 30321 Salt Lake City Utah 84130-321 USTelephone: +1 800 621 0555 Fax: +1 801 975 1846 | |
| Roger W Murphy | 2/13/11 |
| I've stayed at some very good hotels in my time. The Holiday Inn in Torrance California has got to be one of the worst. I am with a group of 100 telephone employees that have stayed at this hotel, some of the guys have gone home. I still have another 3 - 4 weeks. I try to use the dirty hot tube next to the pool. I have complained to the front desk and they say its supposed to be cleaned everyday. My question is, why is it still dirty everyday? There is cigarette butts floating, skin particals, dirt, and leaves. Im very upset when the front dest ignors my request to clean the hot tube. Maybe you can get them to clean it. Roger W Murphy | |
| J Foley | 2/11/11 |
| I Booked a super savor fair for the Crown Plaza Blanchardstown Ireland. Booked it for the wrong date and they were No Help at all. No refund or credit for amything. So I payed for 2 nites that I could not use at all. Too bad because I like the hotel itself. jf | |
| | 2/3/11 |
| We recently stayed at the farmington hills holiday inn. Not only was our stay horrible due to a party the hotel was hosting, we ended up with over $700 of charges. After numerous calls and visits the hotel, manager has not spoken directly to us or were we ever informed what the damages entailed. They stole our money and refuse to speak to any of us regarding the charges. I have never experienced such horrible customer service in my life starting from the front desk all the way to corporate. I will never stay at another holiday inn and will inform everyone of how horrible this company is. I have spoken to other people who have stayed at this hotel previos times after this incident and they too claim the hotel of charging their cards of up to 4 times. This hotel deserves a 0 out of 5. If you like having money stolen from you and having to deal with rude employees then you may want to book a room at a holiday inn. Be assured you will regret it. | |
| eric durand | 2/4/11 |
| Hilday inn Paris porte de clichy manager is really the wrong man at the wrong place, this man should be better in a bazar in egypt better than in a five star hotel i wonder who had the genial idea to recruite such mal educated peron for holiday inn, does holiday inn have a real human resource manger????????????? | |
| guy | 2/8/11 |
| The Holiday Inn at Koger Center in Richmond VA was the worst hotel I have ever been in. As a business traveler for over 30 years and a Platinum Priority Club member for over 20 years, this hotel was deplorable and the management and staff were definitely not interested in customer satisfaction. The room heater took about 6 hours to warm up. The pillows were hard as rocks. When I requested a couple of softer ones I was curtly informed, after my 2nd request 2 hours later, that none were available. After a few heated words, the “manager” decided to seek counsel from her supervisor and low and behold 2 soft pillows magically appeared. The restaurant was a fiasco. We were denied the $2.95 continental upgrade and told we could only order from the full menu when another couple who arrived after us was given the upgrade. Our pancakes were cold and the waitress argued with us and said it was impossible. The 4 slices of strawberries were old, bruised and spoiled. At checkout, instead of being concerned with our stay and that I was pleased that 2 pillows were located the only concern was that I left the pillows in the room, implying that I did not steal the them! | |
| Alan | 1/30/11 |
| I stayed at holiday inn in earth city, missouri. The room was aweful! The handles on draws were broken off the carpet was filthy the bathroom ceiling had black mold on it broken light and the lamps had burnt out bulbs and didn"t work. Plus they messed up my reservations and caused me problems with my meetings! This place you should go and look at needs alot of attention!!!! | |
| withheld | 1/22/11 |
| As a long time limo driver I find it amazing that your Holiday Inn located on Buena Vista road in Orlando's "Disney" is virtually empty of viable customers. It shold be noted that each hotel in the surrounding area and adjacent to this Holiday Inn are beaming with customers - while your hotel is sinking into the ground for lack of a better phrase. I have to assume that your management at this hotel is lacking in promoting business, i.e. soliciting business to bring in customers. Perhaps corporate management should take a look into the "why?" behind your disney hotel doing so poorly. I firmly beleive that the inexperience, or lack of business savvy, is behind your lack of clients and I feel obligated to comment on it. Having stayed at many Holiday Inn's in my years I find it dishearting that you can not motivate persons in authority to better advertise or promote this extemely viable location. Regards | |
| Beth Hodgman | 1/12/11 |
| I'm not writing regarding a specific Holiday Inn. My husband and I have travelled extensively and have stayed in numerous Holiday Inn's over the years. My concern this particular evening is regarding my attempt to make a reservation for my son and family. He is in the US Navy and was reassigned to Patuxent River, MD. He, his wife, two young sons, and two pets left Lemoore, Ca. They are driving two vehicles, one which is a truck pulling a travel trailer. They were staying in the trailer during the course of their trip but the weather has made it impossible to do so. Last night I found lodging for them in Memphis, Tn, no problem. It was great. Tonight is a different story. My son and family were involved in a slight accident this afternoon, no one was injured thank God. They had planned to stay in Asheville, NC tonight and I had secured lodging there. I cancelled the reservation there and attempted to make one with the Holiday Inn Knoxville West. I was told by a pleasant young woman that she could not take my reservation without a credit card authorization. I do not have a fax machine, nor do I have access to one. The rate she quoted me was $84.00, the government rate. Because I don't have a fax machine I had to make the reservation through PriceLine. It cost me $150.00 (inc taxes). It is a shame that a corporation this size can't take into consideration that emergencies do happen and people have problems. It is a shame that all corporations don't have a policy of assistance for military personnel. Please be assured that my husband and I will no longer be staying with Holiday Inn when we travel. Most sincerely, Beth Hodgman Sebring, FL | |
| Carol | 1/11/11 |
| My husband and I recently stayed for 4 nights at the Holiday Inn in Tom's River, NJ. During our stay, which included the day after Christmas, the area was blanketed with a severe "storm of the century" snowstorm burying the entire town, including our the Hotel's parking lot and our car. Being senior citizens with health issues we could not physically shovel our car out. We paid a male employee of the Hotel Staff to do the job for us. It took him several hours and we paid him a fee. The next day when the parking lot was finally plowed out and we were able to be on our way, we left. As we packed up and departed, our car was still covered with ice and snow as the temps were freezing with high winds to boot. The following day, after we were long gone from Tom's River, NJ, we had our car washed and discovered that the employee had not only shoveled around our car, but had attempted to get the snow off of the car also. During this process of using a plastic snow shovel with a metal edge, he scratched our car from one end to the end, to the tune of over $2000.00 worth of repairs. These scratches were not just on the surface, but very, very deep and surrounded the entire vehicle. I called the manager at the office of the Holiday Inn of Tom's River, NJ, and she said that the insurance would most likely cover the cost of the repair and that they would be in touch with us requesting that we get estimates for the job. Then she sent the info to the Corporate Office and they just called me back and told me that they are not responsible for "accidents" that happen in their parking lot, and that when I signed in to register, that was on the card which I signed. Therefore, we are out over & above $2000.00 in repairs due to the damage that their employee did to our SUV. Needless to say I will never, ever stay at any Holiday Inn ever again. We truly got ripped off, big time. carolal32@msn.com | |
| JRK Property Holdings | 12/23/10 |
| THE CONTACT INFORMATION ON THIS SITE IS INCORRECT. Please DO NOT contact this number/address for the Holiday Inn corporate office as your mail/calls will be discarded. If you are affiliated with eCorporateoffices.com, PLEASE TAKE OUR CONTACT INFORMATION DOWN. | |
| ELLEN | 12/20/10 |
| Saturday 12-18-10 a young lady works her shift 3-11 when nobody shows up to relieve her she does the following. Calls the one that is suppose to come in. Gets no answer, so calls managers. No answers so she calls other employees. She was told to lock everything up and text them and say she really has to leave. After the young lady stays over an hour and a half she text manager and said she was leaving in ten minutes. Come to find out both managers were too drunk to come in and during this night a gentlemen gets locked out of his room so he jumps counter to try to make another key. He can't figure it out so he calls cops and he sleeps on the couch in Lobby. Cops go to managers house and she supposibly was drunk. No one comes in until six or so. Sunday shift is covered and then Monday employee that no showed gets fired and so does the girl that worked her shift but had to leave. Someone in not doing there job in Artesia New Mexico. Holiday Inn Express should be embarrassed that they have managers like this..and if i were the young lady I would be very upset..that was not right..... anonymous 12/20/10 9:02PM | |
| darpan shukla | 12/18/10 |
| i was staying in Holiday Inn NY(125W 26th Street) from 12th Dec 2010 to 17th Dec. on 17th Dec i kept my bag(with all my personal belongings and shopping/ some official documents etc) in the lobby baggage area for which i was issued a ticket. when i was checking out at 7pm on 17th Dec 2010 and i gave the ticket to take my bag and i got to know that my bag is missing, its not there and no hotel staff knows where it has gone. i didnt get any proper answers from hotel staff and not even they allowed me to talk to the hotel manager who was not available that time. then i have to file the report to cops and with that i got late as i was suppose to catch a flight which i missed and had to return back to hotel. i asked hotel to arrange me a room at their cost they clearly denied. i paid all cash i have to the hotel bill. i lost all my personal belongings and dont even have a underwear nothing. the most humiliating part is how the situation is handled by hotel staff and the way they spoke i didnt get any assurance whether i will get my bag or not or will i be paid compensation for the same. they didnt even bother to check other rooms who checked in or out to see of somebody has taken by mistake. i missed my flight and now i am landing in Srilanka(where i work) mon eve and i amd missing very important business meetings there which could result loss of business. today also after staying overnight in hotel after missing my flight when i called the front desk to request to meet the manager they said "if" he is available he will call me. i didnt understand what means by "if". it is accepted by hotel staff that they lost my baggage under their authority and managment which is their mistake but somebody senior should come and discuss and give me options that they will be taking care of my hotel stay and i will be compensated. but not even one discussion on that.the staff is so rude/arrogant i cant explain. its been 16 hours and no body has contacted me. Darpan s_darpan@yahoo.com | |
| jeannie Baumeister | 12/16/10 |
| There is no negative rating or I would say -10. Anyone who stays in a Holiday Inn , either has never stayed in one before or is nuts! They do not take care of problems that they, themselves create. | |
| Pourbagher from france | 12/6/10 |
| Your hotel holiday inn in porte de clichy in Paris France is managed by an amator person who is absolutely unable to manage such high class hotel and is damaging for your quality and commercial image.first of all he is absolutely not polit and commercial, he is stressed and uncommercial.he has no idea of his responsabilties and the way to protect your image in front of the clients.the hotel is dirty, the staff unhappy and desmotivated, the kitchen is slow and poor quality, students are handling the front desk, the manager is never present and always no joinable by phone, he is on holidays ,!!!!!! shortly this manager Nicolas raoult is for sur not the right man at the right place and he is destroying slowly your image in Paris | |
| Karum Din | 11/30/10 |
| The address on this website is incorrect and is not the Holiday Inn Corporate office. The corporate office contact is below: Americas InterContinental Hotels Group PO Box 30321 Salt Lake City Utah 84130-321 USTelephone: +1 800 621 0555 Fax: +1 801 975 1846 | |
| Ramon Robinson | 11/28/10 |
| i made a reservation online, for holiday inn i paid to stay im holiday inn since they accept my payment i know that i will stay in holiday inn. the holiday inn was in the charleston west virginia. from november 12-14 2010. driving to charleston west virginia driving to i though that was a location was very hard for me to find. when i seen the holiday inn online the picture had a big sign on the building that said Holiday inn. when i got to the location there was no sign anywhere that said holiday inn after im going around in circle i stop at some hotel to ask for direction. i got to the counter i ask the clerk do you know where the holiday inn is.? then a guy told me that this used to be the holiday inn and there were waiting to somebody to buy a hotel. if you know that if you sale your hotel if will be nice to let me know that is not going be is holiday inn anymore. this hotel i was 100% not satisfied. it did not a service of holiday inn, when a reservation is set up whoever taking a reservation should have suggested they holiday express. becuase the holiday inn is not there anymore. me myself would like to have a refund or a compliment stay a hotel in another town this is the second email that i have sent to let you know my dissatisfaction no one had contact me yet. this hotel eventhough i stay on it, me and my wife had to pay $6.00 a day for parking. there was no breakfast in the morning. we have to go out and buy an own breakfat. the wallpaper in my room was filling the light in the bathroom make a lot of noise. i dont want to take a shower have a lot of mold on it. i just want you to tell me when your hotel is not your hotel anymore. please let me know when i make my reservation. or for now on i will go to other hotel. you have a nice day ramon and maritess robinson | |
| andrea seward | 11/28/10 |
| do you have a book on different states that tell you where there are holday inns or the expresses. if so could you please mail me one. we are going to florida & want to stay in your hotel when & where we stop. if so could you please send it to andrea seward 1501 east walnut mason city, il 62664 thankyou | |
| Tony and Kim Roberson | 11/26/10 |
| We are presently staying at the Holiday Inn Express in Madison, FL and this morning we had the worst experience ever in all of our travels. We have been here for two days and we have been patrons of this hotel for the past six years. Well, the credit card information that they had on file for us had the incorrect expiration date, and instead of someone from the staff contacting us to correct the issue - the General Manager, Craig Waldrop decided to walk into our room this morning to adjust the lock (so he says) so that we could not return to our room. There was no phone call, not even a courtesy knock on the door - He just open the door, looked in and left. Fortunately, my husband and I were still resting in bed and we were not exposed, when Craig walked in. A few minutes later, Mr. Waldrop called to explain that he walked in to lock us out of our room because the credit card had been declined. We immediately called the bank because we knew that this information had to be incorrect. The bank said that the hotel used the incorrect expiration date and that's why the card was declined. We took the same card back to the Front Desk, Craig swiped the card and paid the bill without difficulty. We were furious that he was not courtesy enough to call us to straighten this matter out, but he chose to walk into our room unannounced, so he could lock us out. We have never been treated so poorly and we often stay at five star hotels due to business travels. Trust that this will be our last stay at the Holiday Inn Express, and we plan to pursue this issue even further. He had no right to walk into our room unannounced without even extending the courtesy to correct the issue, nor did he even attempt to offer an apology until other patrons appeared. We give this place less than one star, it has mold build up, worn mattress, linty towels, filthy carpets, etc. and their rates are excessive for this small town. | |
| Billy Hicks | 11/21/10 |
| I am presently staying at the Holiday Inn in Columbus Ga. It is 6:00 PM and no maid service has shown up to bring towels or make the bed all day. I am supposed to be here all week, however the service is so bad I will be moving out as of tommorrow. There are 25 other employees in my company that will be here next week. I intend to see to it that they do not make the mistake of booking this Hotel. | |
| A Parent | 11/7/10 |
| We Stayed At the Holiday Inn at The Mall of America 3 Appletree sq. in Bloomington MN. Oct 16th 2010. Needless to say we were very suprised with What was going on in your Hotel. Not only did we witness sexual act in public areas, Also very skimpy or revealing costumes for a party. We complained to the front desk and asked what was going on. They told us about a swingers party going on in your banquet Hall.Is this The kind of reputation your Hotel wants or needs for that matter. I looked into this further and found out that this is not the first time for this kind of event in your hotel . What about the children and people who do not wish to be around such events.? We were not told this was going to be happening At the Holiday Inn MOA. A Copy of this email is being sent To your main Office and the Star Tribune as well. This Is A Family Motel By the Mall Of America!!!!!! Thank you for your Time and Hope This issue is handled in a Proper Manner. | |
| Jim | 11/5/10 |
| I and business associate stayed over night at Holiday Inn LPGA Blvd. in Daytona Beach. Room was spotless upon exit and a cleaning fee was charged to my credit card. In conversation with off going personnel, was informed that all pet friendly rooms are cleaned and sanitized after each guest. It felt good to hear this, but I was unaware this was charged back to guest after departure. This is a bit upsetting since I made sure no mess was made either by me of my dog who wet outside before bed and in morning. I made sure of this, inspected and videoed the room as I use this hotel frequently. I caution guests to watch out for this upon staying at Holiday Inns. | |
| Thomas S Foster | 10/31/10 |
| Hi if anyone cares, October 27-28 I stayed at you Burlington hotel, locater at 1068 Williston Road when returning from my work on the 28th I noticed my verizon card missing from the computer bag I reported it to the fron dest. they todm me they would check with house keeping to see if it was turned in, why would the return it i was staying two nights? The next morning i went through this again with front desk, while I had breakfast they checked with house keeping of course nothing turned in. they told me nothing could be done ha, i asked fro the General Manager Nathan Germond, he was do in at 10am I had to leave for the 6 hour ride to Maine, i called leaving a message at 10:40am Friday the weekend passed not return call oh yes the dest said he was in. My question for you why in the world would I want to return to your hotels? the beat part of this I had found my card when I returned home as I said I might have to them senion moment for me, but the lack of concern leaves me with a bad feeling. I average 4/5 nights in hotel monthy with Burlinton a new area for me to represent. I dont expect anything but business must be good to treat people in this way. Tom Foster 315 269 2199 PO Box 132 Pittsfield Maine 04967 | |
| Michael Gamble | 10/31/10 |
| I stayed at your Clarksville, IN location last year. Why do you allow your name to be associated with such an unkept dive? Most of your properties are well maintained and I would recommend them to anyone. On this property, my wife ran from the room screaming when she saw the roaches. The bed linens were stained. The electricals in the room were not all functioning and some were missing covers. The place was simply horrid. I went to the front desk with a live roach that I captured in a plastic cup and the desk clerk smirked as though this was nothing new. The manager was no where to be found and ofcourse never returned my calls. Needless to say, we will never even consider Holiday Inn again. We now stay exclusively at Hampton Inns. $20.00 more - but clean and maintained. Shame on you people for allowing this situation not only to develop, but to remain unchecked. | |
| kevin m. | 10/26/10 |
| Hello I stayed at one of the Holiday inn at Sandeigo bay side. as I was in a metting in the resteraunt one of your employies, ask if I wanted something to-eat I thanked her and said no 5 mins, later she put a plate with a roll on my table and said here so you would not bother your friend I was a guist at the hotel just becuase this asin women saw a black man with a white person gave her no right to say his to me.I paid a lot of money to stay their, IF I can not have a metting with out your employies making this type of remarks,Then I will never stay at any of the holiday inns any more and I will pass the word to my family and friends not to stay at any of the holiday inns Thank you and good buy. | |
| Jaimy Lynn | 10/8/10 |
| Jaimy Lynn Cohen P.O. Box 549 North Bellmore, NY 11710 events@jaimylynn.com Holiday Inn September 22, 2010 To Whom It May Concern: We attended a wedding out on Eastern Long Island on September 11, 2010 and decided to stay overnight at your Holiday Inn in Ronkonkoma, New York.. After awakening in the middle of the night at 3:00 am. in a hot room , I was unable to get back to sleep for a couple of very long hours. I finally was successful in falling asleep only to be woken up by the maid service screaming back and forth in the hallway early in the morning. I tried to block out their voices. I finally left my room to go downstairs and get a cup of coffee. I literally walked between these two women, speaking at the top of their lungs to one another right outside my door. I informed them that they were entirely too loud for a Sunday morning at that early hour. I spoke with Nancy, the manager as I was leaving and she apologized, saying that she had spoken to these employees. I fail to see how that remedied my lack of sleep and extremely poor professionalism on the part of your staff. In short, I purchased a room to get rest and I did not receive rest at this location. I had work obligations that afternoon and was so incredibly tired, I was barely able to function. I had to pull my car off of the road to take a nap so I could function. I hope that at the very least, you credit my account. Sincerely; Jaimy Lynn Cohen I | |
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