395 Reviews For Holiday Inn Headquarters & Corporate Office

No Refund/No Room??

Well this all began with a reservation I made in May of this year. In short my plans changed and I had to cancel the reservation. I did expect a small fee for cancelling even though I cancelled 9 days prior to my stay. But what I was charged was the total amount of the reservation, $183.00 this is unacceptable! I got no Room, and I still got Charged!

Dissatisfied Customer

I would like to be contacted received our receipt for our stay and on the bank statement we were charge $10.00 more then what our final receipt states. Stealing is unethical!

Stick it to the Customer

I was amazed to hear that certain Holiday Inn properties (Canadian in my case) will charge and extra person charge if more than one person occupies the reserved room. It seems hotels are adopting the Airline logic of "stick it to the customer" whenever you can

For My Birthday weekend, I got a room at the holiday inn in Lake City, FL, The beds were full size, not queen size, the Jacuzzi jets did not work and the sauna was under construction. $105 was not worth it. The receptionist at the front desk was nice. I'm not usually the one to complain but I am very disappointed!

twice the mess

The Holiday Inn in Edison 610 route 1 North dirty the rooms are out dated. The Housekeeping is sorry when I got a new room it was the same problem. How do I get a refund for the 2 days.


Never have I had so much trouble trying to cancel a reservation than at the HI in Panama City due to unforeseen medical reasons. Manager was extremely rude. Cancellation at Daytona HI was a breeze in comparison. Still not resolved.

Moab Hotel had no way to fix TV when staying also had great view of carport top ...no view ..front desk was no help and the "help" call ...was zero help ...and now i am sitting on phone - just got hung up on Looking to stay somewhere else in future


Don't bother leaving a review or a voicemail. Headquarters will NEVER reply or return your call. AWESOME, customer service. NOT. I work for a school district and we have teachers traveling alone and with students ALL year long. Will never recommend these hotels to anyone.

Bed Bugs

Stayed at the holiday inn on parvin road in kcmo. Daughter got bit by bed bugs and it wasn't addressed. They had us switch rooms. The cooler sounded like a car.

Bensalem, PA

Extremely Poor Customer Service Front Desk clerk Indian girl rude nasty should be fired!

i am not impressed the bed that i stayed in was full of stains. it is almost like they didn't care anymore. i'm very displeased with the service that i recieved from this hotel, i probably wont go back to one. if the hotel doesn't monitor their linen, i'm sure that they will have more complaints like this.


I called to make reservations and asked about disable veteran discount and was told that Holiday Inn did not give any type of discount for a disable veteran. But if I was active duty or a federal or state agent that I could get a discount. I'm glad Holiday Inn can have all their hotels all over the United States and make all thst money. If it wasn't for veterans fighting for this country and keeping our freedom what it is holiday inn would be open. Thanks

horrible experience

The worst experience at a hotel by far ..exercise room was under construction was not made aware of this..they charge an extra 10.00 for resort fee..an extra 5.95 for continental breakfast..most doors to entrance can not be accessed because of the construction..i will never stay again

questionable housekeepers

I stayed at the HI Express in Macon, GA (Harrison Rd) this past Saturday night. When I checked out on Sunday morning, I left my brand new ($50) iPhone 5 charger plugged in to the lamp on the desk. I realized this on my 2 hr. drive home. When I left the room, the housekeeper was in the hall right next to room. According to the manager there...there was nothing found in my room. Don't leave anything at this facility, it will magically disappear!!

Holiday Inn Countryside Il

Dirty, poor service. Handicapped room felt like a cave. Poor lighting to save money.. When asked to move from handicapped room to regular room was told at desk someone would come and help us. No one came. Regular room was not cleaned the next day. Bed not made, wet towels on floor etc. Poor lighting, Heating not easy to control, You should be ashamed to have your name on this hotel.

Ripped off

I stayed at the Holiday Inn in Shakopee, Mn. and was shoked to see that I was being charged $200 for smoking in the room. The problem I have is, I don't smoke. I spoke with management and they said ,someone did.So if you stay at the Holiday Inn in Shakopee, beware they have smoking ghosts.

Liberal Organization

I stayed at the Holiday Inn Express in Kingman AZ last night and the room was fine, however this morning at then continental break fast the young lady told me that they have to keep the TV on CNN or they get in troubled with thier boss if they turn it to FOX I am very disappointed and will not be back to Holiday Inn I refuse to support left wing communism. This boss who ever it is should be fired immediately!!!!


We have a hotshot service and stay at a lot of different hotel/ motels. We stayed at Holiday Inn in Cincinnati Ohio ,3855 Hauck rd On 12/8/13 and 12-10/13. Now at ( lesser hotel/ motel) they serve A complimentary breakfast. We were charged 10$ per adult Because we were told out rate did not include the breakfast . We paid $92.99 per nite. Dissatisfied , Jane Wade

never going back

the Holiday inn express in commerce ga aka banks crossing needs a new manager She went irate when children made a mess....she doesnt need to be in public service...

Nightmare in Downtown Detroit

The valet parking is a nightmare plan on waiting along time if you are there on the weekend.AM Morning Sales Manager is nothing more than a common thug.The elevators sound like your taking your life in your hand to ride them. Saw the kitchen staff yell at a women to clear her plate off the table after breakfast telling her its not my job to clean up your plate. Hospitality they don't know the meaning.

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