3700 W. Juneau Ave. Milwaukee, WI 53208
(414)342-4680
Reviews For Harley-Davidson, Inc Corporate Office
Monica  | 5/8/12 |
| I bought my husband a 06 Dyna Wide Glide it's a very nice bike and we have taking such great care of it. Especially since my husband has only taking it out few times. Well it stopped working and found out it was the fuel pump works when it's hooked to a battery and now it's going to be a 1000 dollars for Harley to reprogram it. I can't believe this since it only has 6000 miles. How disappointing! | |
SportsterKing  | 5/18/12 |
| I used this address to send a letter to HD in the hopes of hearing something - it just went out so I'll keep my fingers crossed. Here's my story: I purchased a 1994 883 Hugger from the original owner. I realized immediately I'd need to learn quick how to fix stuff because it was nothing but a headache from the start - but one of my issues with HD as it pertains to this specific bike: After clocking about 8,000 miles on the bike in about 6 months of owning it I began to feel like someone was grabbing my rear tire from underneath me. HD was on the way home so I stopped to ask if they could check it out. The tech looked me straight in the eye, shrugged, and said "Probably rider error." Seriously? Because I'm a woman I obviously don't know how to ride? I said darlin' I bet I clock more miles than you so can you take a look? He pumped a little air in the tire and said I was fine. I took it to the mechanic who had worked on it for the past 16 years and in two seconds he said "here, run your hand over the rear tire..." I did and you could feel how pocked the tire was and clearly was a danger to ride. Giving up on the constant issues with that one in 2009 I bought an 07' XL 1200 L from the DEALER so I could have a "guaranteed safe and reliable" bike for a change. It had 3348 miles on it and came already with rinehart pipes and screaming eagle air kit. The day I went to pick it up the sales rep started it up for me and immediately it started gasping and hiccuping. I asked about it and she said "Yeah, who knows what that dude put in there - try running through a few tanks of premium and it should clear out, if needed put some ethanol treatment in too." It was still a problem and I brought it back - tech took it for a spin around the block and said everything's fine they just changed some fuses. Next day, same problem. After about 4 times of this I said keep it over night, let it cool, do a fresh cold start in the morning and ride it for more than 1 block. Sure enough, the mechanic said there's definitely a problem. After trying a few things they finally decided to try the bike with stocks and told me to test it for a few days. It was like riding a whole new bike - IT WORKED! But it sounded like nothing and, hey, I paid for those pipes. Their solution? Put baffles on (WHICH THEY WERE GOING TO CHARGE ME FOR). When the manager (a sleeze who gave me a hard time with my '94 hugger) refused to give any time of price off the purchase or even a store credit for the fact of the first 6 weeks I bought the bike HD had it for 4 of them I said forget it and left the bike as-is with the rineharts back on. Well, 2 1/2 years later and it's still "hiccuping." BUT, it gets even better... within those 2.5 years both rocker boxes developed leaks, one of the covers for the RB had to be entirely replaced due to warping, with less than 18,000 (15,000 of mine) miles on it the tires and brakes (although doesn't seem like the brakes were done) and while it was in the shop for that they said your clutch is shot we'll fix it for $500. I said no thank you and fixed it myself by just giving it an adjustment that took about 5 minutes to do. I lost my battery cover and HD wants $120 for a new one when ebay has them for $25 for a piece of plastic cover! And needless to say the bike still doesn't have the right mixture going on or the right tune-up for it and HD still hasn't honored the fact that this has been a constant issue that started at their shop. Needless to say I'm EXTREMELY unhappy with their service. I do want to note - this is not all just one HD shop. I'm talking about two different states I've been dealing with and it's the same scam-story at all of them! I pray that HD Corp provides actual customer service and actually fixes the hiccup because I'm so fed up with HD right now - I tell everyone to stay away from buying an HD and go with Honda and SWEAR my next bike will be a Honda. | |
| Extremely Dissatisfied | 5/19/12 |
| This sorry poor rating is for the Harley Davidson dealership in South Jackson Mississippi. This has to be the worst service oriented dealership I have every had the displeasure of dealing with. I purchased a 2011 super glide in August of 2010, three week ago the front seal blew and It's been in the shop since then. I really don't understand why it would take 2 to 3 week for a simple little part like that to be shipped in. Every time I call to check on the status of my bike, the response I get is (the part hasn't come in yet). This is crazy and the head mechanic is just giving customers the run around and blowing smoke up their butts. That whole crew at this dealership acts as if they are doing you a favor for letting you spend your hard earned money with them. This needs to be addressed and for my part, that mechanic should be fired for the way he and others at this dealership treat customers. I have talked to other harley riders that have had anything but a bad experience at the South Jackson Harley dealership. Once I get my bike back from this sorry crew of jerks, I'll never spend another dime in that junk shop and I hope they go out of business. | |
| Bruce | 5/20/12 |
| Harley World Okla.City Ok. I have a 1993 Dresser with 124,000. It started a leak on the garage floor. I took it to HD world OKC for repairs on April 2 2012 They said they would start on April 4.Imarked where the leak was comming from. They told me I was wrong and it was leaking from cylinder base gasket. Ok fix it. 21 days later They call the is ready. (that is after 4 or 5 call checking on what was the problem and given the run-a-round and lied to) put 350 miles and the new base gaskets are leaking bad. take it back want to install diffent type base gasket. OK what ever just fix it. 7 days later they call and tell me my cylnder bases need to be trued up. I reguest 2 different mechanic work on the bike-that didnt happen. I maked where the leak was-they said I was wrong. They sucked me in opening my wallet and I gant get they out. Oh we wont go into the valve job that was supose to happen, but when I got my frist bill there in sign of anything on my bill (valve grinding,new guides,keepers)DO NOT TAKE YOUR BIKE HERE THEY ARE LIERS | |
D. Johnson  | 5/20/12 |
| Purchased 09 Ultra Classic from El Cajon Harley Davidson April 09 as of May 2012 the f-ing throttle has gone out 12 times after 11th time which was the 5th time in one day, i was done with it got on freeway after resetting throttle(to take the bike back to harley and demand a new one). With a Semi-Truck behind me the throttle went out again in turn i had to kick a car to my right to get out of the way or i was going to run down by the truck! The bike has been in the 3 times to fix problem! 12 time is 11 to many for told El Cajon Harley make it right! All they wanted to do was put on a new bike paying more money and no concessions! What has happened to this country where no one stands behind there products and customer service is customer "I'm stick it to hard service" Anyone who has thoughts of purchasing a bike or taking there bike to be service at El Cajon Harley should think twice about it! | |
| Ken Davis | 5/20/12 |
| I want the folks to know at corporate about Harley Davidson San Diego's Service Manager Jason Orsborn. I took my 2005 Softail in for service. One of the heads was stripped where the plug goes. This is a problem sometimes faced. A $1000 problem. Jason made it right for me and I thank him. My bike also suffered a ding on the paint on the tank near that head. Jason offered to repair the ding that included painting the tank over if needed to satisfy me. It was in an inconspicuous spot and I declined the offer. Jason was courteous and professional. I will refer this dealership to my friends and buy my future bikes here. Thank you Jason Orsborn. | |
| HW | 5/2/12 |
| I have to say that I have read these problems and concerns people have had here and just read that "Note: This is not to be used to contact Harley-Davidson, Inc Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Harley-Davidson, Inc. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information." I will make an attempt to contact the corprate office in the morning.....I have to say my complaint is that our service tech didn't even know that there was a difference between an EVO and a Twin Cam....I hope that you all find your faith in Harley again. | |
| one very aggrivated old biker | 4/30/12 |
| if there was a negative star bracket i would be marking it instead of one star. I have a 2000 heritage softail classic which I have taken care to keep it looking great and running great as all biker like myself do, at 82,200 miles the engine,(heart) of my skoot started having a lower end noise after it warmed up. long story short, i took it in to be looked at and was informed it could not be repaired. so... I had a reman engine put in, since then I have only been able to rack up 1200 miles on it, and THATS OVER A 2 YEARS PERIOD, because it has had to go back into the shop for repair work, if this was my heart I would have sued for malpractice!!!!!!!!!!!!!!!!!!!!!!!!! Corporate does not care!!!!!!!!!!!!!!!!! the dealership I'm refering to is BAYSIDE HARLEY in PORTSMOUTH VA. All who read this DO NOT take your beloved bike into that shop!!!!!!!!!!! they do not care!!!!!!!!!!! UNLESS YOU ARE PATCHED. Which is cool by me, BUT BAYSIDE GIVE US OLD BIKERS WHO HAVE SERVED OUR COUNTRY AND RIDE THE SAME RESPECT. READ THE HISTORY OF THE BIG RED AND HOW THEY WERE FORMED, VETRANS RETURNING HOME FROM WAR!!!!!!!!!!!! Willie G. get out and do some QA on your dealerships(by surprize) and you will be very unhappy. I HATE TO SAY IT..... HELL HONDA TAKES BETTER CARE OF THERE CUSTOMERS THAN THE H.D. DEALERSHIPS. | |
| raymond j anzalone | 5/1/12 |
| hi i just bought a new 2012 trike from my local dealer it is the 3rd bike i have bought in the last 2 years although i love h/d and the sales ppl were awesome i have to register a complaint with h/d we bought a 30+ thousand dollar bike and when we opened the box which contained the headset for the bike there was only 1 head set.i was dumbfounded to find out that is all h/d supplies to its dealors in order to make the customer buy the second headset i felt like are you kidding me how can that be what use is the intercom on the bike without 2 headsets like i mentioned i love my bike and most likely would never buy from a differant company but i cant get over the fact that h/d would nickel and dime its customers i left the dealor very dissapointed please respond to ranzal8754@aol.com thnak you | |
| Tracy Arnold | 3/3/12 |
| I purchased an 06 sportser in Oct 2011. I had the bike 2 weeks and couldn't ride it because the motor would backfire and cut out. I took the bike back to the dealership and they had it for a month before calling to tell me that they had fixed the problem. I picked the bike up rode it home and parked it until the weekend. My wife and tried to go for a ride and the problem was worse than before I took it in to be fixed. I took the bike back in they kept it another month. Bwfore leaving the parking lot when it was supposedly running right the same thing happened. They replaced the bike with another bike which of course costed more out of my pocket than the defective one I was sold in the first place. The second bike was an 08 sportster which i was told had a race tuner on it due to the drag pipes. I bought a stage 1 air cleaner and put on it. the dealership said that i would need to have my ECU adjusted to keep the bike from overheating. I took it in for the adjustment and was told that the bike did not have a race tuner installed as I was previously told and I would need to have a download that was $279. I was also told that the handle bars on my bike were not even for a sporster and were wired wrong that the bike should have never left there like that and they would need to be rewired. I told him that was not right that the bike was sold to me with the understanding the program was already installed. Being the honset man he was he paid out of his own pocket to have the race tuner installed and the handlebars Fixed. I think it is a shame that the man that sold me the bike had to pay for mistakes made by the harley techs. I thought all used Harleys thru a dealership were gone over completely before being added to the show floor. When paying close to $10,000 for a bike and going to a dealer to insure your are getting a good bike, I expected more from a reputable company such as Harley Davidson. I am very disappointed in the experience I have had and would never even step foot back in BlackWolf Harley Davidson, if it were not for the dedicated, honset man that had to take from himself to fix Harleys problem. I will never purchase another bike from that dealership. I do appreciate what Doug has done to make things right, but believe it is unfair the dealership doesnt stand behind their product and the salesman has to pay out of his pocket to try to satisfy his customers. | |
| tracy arnold | 3/3/12 |
| i have made a decision to purchace a 2006 sporster from black wolf harley bristol va. my first harley and was goin to be my sons first one when he graduates high scxhool had so many problems i rode it a week they had it in shop for almost 2 mnths. said it was fixed me and my wife picked it up didnt even ride a day it was worst than when i took it the first time and it was knockin when i got it back well they said we have a 2008 sportster we might can do something on if i was interrested after they told me they couldnt find anything wrong with yhe 2006 i just bought from thelm so 1500 more dollars later and losing my 2 year warranty i traded they said the 2008 was a good bike had drag pipes and a race tuner on it well i bought a stage 1 air kit for it put it on they said you need to have your ecm reset when i took it to have that done it was suppose to be just a hour and they woukld be done well the next day i goto pick it up they said it doesnt have a race tuner on it and swore they never said that now this is 2 harleys in 2 months and im just a aveage man with a wife and 2 kids its a shame that a company like harley davidson wont stand by what they sell im not rich i was so happy to be able to have a used bike and a harley at that but now its like they dont want to stand behind there name you know harley davidson is a american icon and to let a family man with barley enough to get by goes out to buy a harley to pass down to his son for doin so good in school now wonderin what is goin to happen next you know with all i paid when it is said and done is around 15000.00 dollars on a used bike and still have to take it back to the dealer is really a big dissapointment harley davidson you need to step up cause if it wasnt for us the hard workin people we are yall wouldnt be in buissness today my number is 276-494-8537 i would like to talk to a main person over harley davidson cause this is really sad! | |
| William Allen | 2/7/12 |
| had a 2 yr. warr. on my 2005 night train. After about 14 mos. powder coating on the oil cover was bubbling & peeling - Went to Mikes famous HD in Groton Ct. where i purchased my bike , more like Mikes infamous! ordered what was needed & waited & waited. Called many times & stopped by also. The part never arrived due to a bad employee (their words) who did not order it. Needless to say i never recieved the part, my warr. was up & the employee was not there because he was fired. So much for paying for the extended warr. Thanx Mikes famous of Groton, Ct. Have heard many other negative things about Mikes. They will never get my buisness again & hopefully will not get yours! | |
| Bob Scmidt | 1/24/12 |
| Man! Sounds like Harleys Fucking up. Nobody getting treated right at these dealers,salesmen are dip shits,god dam service manager wont even call back. Fuckem! Guess I will just keep ridin and buying my shit at the swap meet. Nobody to blame if I get screwed but myself. Thanks for the heads up guys! & good luck | |
| Tony G | 1/10/12 |
| Corporate cares I am a disabled biker one leg when i geet a new bike they will care | |
| wayne schumaker | 12/30/11 |
| i bought brand new 012 softail took for tour stayed at motel 50 miles from where i live got up next morning to go for ride the damn thing wouldnt start so had a guy i know came picked it up took back to kanes to fix took them fucking 9 weeks now they dont want to pay for the towing charge what the hell is warranty good for now they expect me to be out i will never take that bike back there again good luck to the rest of u | |
| Kenneth Dupre | 12/31/11 |
| OK still no phone call from the OWNER OF NEW ORLEANS HARLEY (GREG COOK)just go's to show you how much they care. i can tell ya'll one thing I WILL NEVER BUY A THING FROM NEW ORLEANS HARLEY EVER!!!!!!!! . I have a lawyer about to file a law suite on NEW ORLEANS HARLEY. They banned me from ther store and I have a service contract with them and they still have not given me my money back. they have till the 7th of jan.2012 and we we file the suite. | |
| Kenneth Dupre | 12/31/11 |
| I DON'T THINK THAT CORPORATE GIVES A SHIT ABOUT ANYTHING THAT IS SAID ON HERE CUS THEY NEVER HELP ANYONE WITH THERE PROBLEMS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! | |
| steve root | 12/31/11 |
| I recenty bought 2 jackets at rice lake Wi. I look at label MADE IN CHINA I will never buy a thing from harley again! Anti American Company that used to be american that sold to the corporate GREED TRAITORS! | |
| Marcus Docarmo | 12/23/11 |
| I have a friend who lives in Rio de Janeiro, Brazil. He had an accident 3 months ago and since then his bike is at at the Harley Davidson in Rio for repairs. They say they don't have the parts or they are waiting for them, but it's known that the same company in Sao Paulo, Brazil has all the parts they need. The problem seems to be organization, but it's a shame. Is there a contact number of someone responsible here in the US for these dealers in Brazil that could help him in anyway? Thanks, Marcus | |
matt saxon  | 12/26/11 |
| I would give the bikes 5 stars but overall I have to the company only 3 stars. This is due to the fact that most of the mercharndise sold is not made in U S A. At the price being charged I thank they could do a better job of trying to get more american made products in there stores and keeping the jobs in the USA. Thank you. | |
| Paul Gantt | 12/21/11 |
| I bought a 2005 deluxe new I Mobile and it gave me great service until I had 60,000 miles on it, it started backfiring out of the intake and exhaust and three dealers worked on it and said [ IT'S FIXED} it still runs like it's worn out.Mobile Bay Harley, Eastern Shore Harley,Pensacola Harley all said we fixed your bike and charged me for nothing no wrenches have been turned yet,excuses and lies is what Harley Davidson is all about. If they ( HARLEY )cared anything about motorcycle owners the way owners cared about them, MEANING THE WAY PEOPLE COVERED THEMSELVES FROM HEAD TO TOE IN APPAREL advertising for them they would be a good company, but the company cares NOTHING for it's owners.I will never buy another HarDley they are a SAD JOKE,I'm stuck with a bike under warranty that wont run and cant be fixed THANKS FOR NOTHING HARLEY, I hope the JAPS take you over then you'll be a good company. | |
| Bob | 12/14/11 |
| Wow!!, Harley gets all the payments for their Bike (Yea paid for). They told me they could only send the title to the address the bike is located we were in the middle of moving things to storage and hadn't found new place yet. Told them they are full of it and gave them a friends address in another state. 1-1/2 years later our friends get a notice of collection for me at their address. Just the idea it happened. How did this happen?, Only one way. That address was only given to one place one time. Harley-Davidson credit to mail title. So they are sharing your information? Be careful......... | |
| nikki charles | 12/2/11 |
| my husband is a very generous,kind person. we have only been married 3 yrs. in that time i have been through 4 surgeries and alot of sickness, he has never spoke badly to me or my children, he is a disabled vet, & most recently sold his shovelhead (wich he had from its birth) to help pay bills n take care of me, he never puts himself first. he is constantly helping people get and stay clean n sober .i would like to show my appreciation by getting him a bike for christmas, im disabled n can not work. so i am asking begging for your help. plz help me put my husband back in the wind | |
| john georgette | 11/22/11 |
| I trying to find a corporat site to ask, why is there not and American flag in front of any dealership that I have been to? I pass many Jap dealerships and they display our flag but none at the H.D. dealerships. This country has been good the Davidson family and their Corporation. I would like to see the Flag flown proudly. Come to think of it I don't remember seeing a Flag inside either. | |
| Joe barbalace | 11/21/11 |
| Can someone tell me if Harley even cares about the problems people are having with their dealerships service departments. After reading some of the stories...I think all they are concerned with is selling a product and once it's gone who cares with the customer thinks or the problems they are having. Harley you better wake up, your loosing good customers. If Ford, Chevy or Dodge did things like that they would have gone by the way side. Tell us Harley what can we do to take care of our problem with YOUR dealerships. | |
| Kenneth Dupre | 11/20/11 |
| I think the owner's name of NEW ORLEANS HARLEY is Greg cook, not Gray Cook. So if any one knows how to reach him please let me know. | |
| Kenneth Dupre | 11/17/11 |
| I purchased a 2010 CVO from NEW ORLEANES HARLEY DAVIDSON. and dealing with the staff and management has been a nightmare from DAY ONE. here is a list of some of the things i had to deal with and still am. 1- I was told the wrong mileage on the bike by 5,000 miles 2- was sent out of service on wore out tires that had less then 20 lbs of air in front and rear tires 3- was sent out of service with a broke drive belt AND there is many more to list but THERES NOT ENOUGHT ROOM ON HERE I put a call in for the owner whos name is GARY COOK, (i was told),but to this day I have not hear from him. I DONT THINK I WILL EVER BUY ANYTHING THERE AGAIN | |
| jon doe | 11/9/11 |
| I RECENTLY WENT TO MIKE BRUNOS HD IN HOUMA,LA TO SALE MY HD AN BUY A NEW ONE.MY HD WAS PURCHASED BY THEM BUT WHEN I WENT BACK TO BUY ANOTHER HD THE OWNERS SON THAT IS THE GM INFORMED ME TO NEVER DARKIN HIS DOORS AGAIN.MY 10 YEAR OLD SON WAS WITH ME, I WAS EXTREMLY UPSET BECAUSE THIS TYPE OF BEHAVIOR IS TOTALLY UNACCEPTABLE FOR A BUSS. THAT POTRAYS TMEMSELVES AS A FAMILY ATMOSPHERE.I ASKED FOR A REASON AS TO WHY I WAS NOT ALLOWED TO RETURN TO THE establisment an he refused to give me a reason.This sort of behavior really makes hd look bad an seems very stereotypical. | |
| Bob Britton | 11/9/11 |
| have a bike that is in the recall with the brakes. are you going to let us know when they will be fixe because of the rate your sendind your dealers the parts there gone next day/ my dealer you sent 10 parts in one week .and you cant even make a appointment to have it done . its like you get there that day or your not getting it done email myfatboy1954@yahoo.com thanks bob | |
| Joe Barbalace | 11/8/11 |
| In 2006 I purchased a new Road King Peace Officer Special addition from Denny's Harley in Springfield Missouri. Prior to taking delivery I asked the dealer to install extended bars and braided lines along with approximately $3,000.00 of other work. They installed the bars and Bennett braided lines, 8 over. I had just turned 14000 miles and took the bike back to Denny's for the 15000 mile service. I was informed by the service manager, Brian, that the lines had streached and they could not adjust the throttle cable and I would need new cables. When I talked with the tech who worked on the bike he indicated that I needed 7 over instead of 8 over. When I spoke to Brian he indicated that I would be responsable for any and all monies to fix the problem and the new lines. This was just one of the probles they had discovered while my bike was in for service that I do not think I needed. I contacted Bennett and explained the problem. I was informed that they never heard of lines streaching and if they did they would replace them free of charge, but again they never had lines streached. They asked me to send them back to them so they could determin if the cable was faulty. When I contacted Brian at Denny's he indicated that I still would be responsable for any labor charges. I asked if the problem was due to their mistake why should I have to pay. I have talked to tech's at other harley dealers who indicated that they have never heard of lins streaching and it sounds as if they want me to pay for their mistake. This problem is just one I have incured at that dealer and I am extremely disapointed with harley putting up with that kind of service from their dealers. I'm a hog member and have been since 1997. I have been riding harley's since the 80's and have purchased only harley's. I have never had a problem like this from any other dealership. | |
| charles spice | 10/23/11 |
| I bought 2011 fltrx road glide black denim @ mile high hd in denver have 2000 miles on it.Noticed a couple of blemishes on the back end of my saddle bag right about the middle looked like road tar when i tried to clean them it was actually a piece of the paint and it fell off down to the primer. I took it into the dealership and showed them they told me if they can stand three feet away and cant see it than they cant do anything about it didnt even offer touch up paint. Now ive found an even bigger one on the tank.I have purchased many new and used motorcycles and vehicles in my life this is the first time ive experienced a cant do attitude for something off the showroom floor. Believe me i show it to everyone and tell anyone DONT TRUST harley davidson. Three feet away with your good eye closed | |
| gary warman | 10/19/11 |
| Harley davidson in mason, ohio sucks! Service manager sucks and has terrible customer service skills. Wouldn't follow up or return phone calls on there time only! Went in oneday to purchase a helmet,250 and a jacket, 450.00 and a cheesy salesman tried to talk me into buying a motorcycle and wanted to pull my credit before even picking out a motorcycle! Tried the old school sales using a four square! Want a moron! Never will I step foot on that dealership as long as I live! Only having my custom harley davidson for only 6 months give me a bad taste in my mouth. Love the bike, but hate the bullshit that I went through! | |
| Randy Solomon | 10/17/11 |
| Bought a new xl883l for my wife on oct 15th got it home started looking it over cleaning on it found several scractchs and scraps like the sporty had been laid down i guess i should have looked over the bike better at dealership but i thought Whiskey River HD in Texarkana was a reputable dealer i will find out today as i am taking it back to see what they are going to do about it will update this afternoon. | |
| San Diego Harley | 10/17/11 |
| Awesome team, Awesome bike! Got an 09'rocker and I love it! The whole staff was very courteous and extremely knowledgeable regarding every bike I asked about. They were patient and never pushy. I spoke with people from every dept. and every one of the staff were very professional & courteous. Mark Pearce my sales rep. was a geniunely good guy and I appreciate that! They're couldn't of have been a better group of guys and gals anywhere! I actually went over budget by quite a bit, but I didn't mind, I wanted to spend the money because they worked for it!! I didn't get the best treatment at another dealership in Irvine so I drove 2 hours to SD and it was well worth it! Scotty | |
| Randy Solomon | 10/17/11 |
| WHISKEY RIVER HARLEY DAVIDSON IN TEXARKANA IS THE BOMB!!!!!! I took the sporty we bought for my wife on Saturday back to show them the damage we found on the scooter theyt tore the contract up found us another sporty the same color and a year newer than the damaged one and sold it to us at the same price. THAT IS SERVICE ABOVE AND BEYOND | |
| russ russr@sailci.com | 10/14/11 |
| Hello: I rented a new Heritage Softail. I was surprised that at 65+ my hands became numb. I thought the counter-balanced engine would solve that, but it was not good. Good looking but did not feel right. Then I was introduced to the FLD. I am waiting to rent this bike. I heard that in Jan 2012 there will be a lot of accessories for it. It would be cool if I could get a Heritage Softail or a Road King Classic mounted on top of a very high performance FLD 103 rubber mounted engine and new transmission.. and FLH type frame. Big fenders,spokes chrome, white walls, passing lamps, crash bars, leather studded bags, etc. backrest......I have 3 Harleys now and had them all my life. Born in Port Washington. Any ideas?????????????? "Road King Lite" perhaps................... | |
| Gregory Fox | 10/10/11 |
| I would like to commend some very outstanding employees at the Harley Dealership in Longview, Texas. My Girlfriend and I went to this area to attend a local biker benefit for child burn victims in east Texas and Louisianna. On a Sundy afternoon, we rode the bike to see my Girlfriends child home and hometown in Daingerfield, Texas, we left there and rode on to Mount Pleasant and experienced a rear tire separation, so had to be towed back to Longview. Got the bike checked in and were trying to find a rental car, but much to our dismay discovered the only agency open was in Tyler Texas, some 50-60 miles away, but how to get there??? Mr. Scott Skipper had been helping try to find a local rental agency, but none were open on that afternoon. Scott was on his Bike, so asked Kassie if she could give us a ride over to his house to pick up his SUV and take us to Tyler to secure a rental car. I can't begin to thank these two individuals enough. They are trully outstanding members of this dealership, of their City, and will forever be held in the highest regard as the best of friends to me and my Girlfriend. There trully are Angels amongst us and they are called friends!!! Scott and Kassie, Thank you very much!!! Greg and Lana | |
| jerry williams-gastonia n.c. 28056 | 10/7/11 |
| I took my bike in to Cox;s H.d. to have the radio fix, and they called me to come and pick ot up,it was ready, so when I got there (COX'S HARLEY DAVIDSON) the front fairing was all scrached up and they wasn't even going to tell me.They would not let me talk to the service manager. I was really upset not to say the least!!! They kept the bike,I have no idea what will happen next,!I am missing some good riding, because of sloppy work and negligence from (COX'S HARLEY DAVIDSON ) (ROCK HILL S.C.) | |
| Penny Dunyan | 9/27/11 |
| Smaltz's HD in Eagle PA sold me a 2008 Dyna Super-Glide Custom on Aug. 5, 2011. Less than 36 hours later, while riding on the bike with a friend, my mufflers flew off, shearing the tail light off and narrowly missing my head by a couple of inches. When the dealer was contacted, the minority partner was sounded horrified by what had happened and they picked up the bike to repair it on Aug. 8, 2011. I was told by the minority partner of the dealership that he had traced the problem to the person who had been hired independently to inspect the trade-in and he had "missed" the fact that the exhaust system was not properly fastened to the bike. As we were taking the bike to New Hampshire that week, we told them that it needed to be repaired ASAP. Under the circumstances, I asked that the bike be gone over with a "fine tooth comb", as it really scared me when the initial accident happened. I was assured that the service manager and others would personally go over the bike before it was returned to me. The bike was supposedly repaired and returned on Aug. 11, 2011. After leaving for NH on Aug. 12, the rear turn signal did not work for the entire trip, and after arriving at the destination, both clamps that affix the exhaust pipes to the heads were dangling off the bike (we took pictures!). The bike then had to go to a dealership in NH on Aug 13. After (again) having the bike supposedly repaired, the return trip was made to PA. On Aug. 16, the bike was picked up again by the Smaltz's, as the rear turn signal was STILL not working, and the exhaust system obviously needed to be looked at AGAIN. By this point, there was no confidence in the dealership or their service department, and I spoke to the minority partner about this. After all, the initial accident with the mufflers could have killed any of us on the bike or unlucky enough to have been hit with them when they flew off. He then agreed to replace the defective mufflers (the one's that flew off) with mufflers of my choice, at their expense. He had me talk to one of their parts people to guide me to an appropriate choice. After chosing a Vance and Hines muffler, I waited almost 6 weeks for them to arrive from a backorder. They arrived on Sept. 21. They picked up the bike again on Sept. 26, 2011, and called on Sept. 27 to say the new mufflers were installed and they would be delivering the bike to me by 6 pm. They then asked me how I was going to "handle this", and I didn't understand what they meant. When I asked them, they said "payment", to which I responded that the dealership was handling the expense that they had agreed to. Guess what?? Not only did the minority owner deny saying that, he had me on speaker phone and the sales mgr. also denied it, as did several other employees. They told me that if I was not going to pay for the VH mufflers, they would take them off and bring the bike back to me as it was before. I told them I would have been better off contacting an attorney about it and that it was really a poor way to handle this situation, especially since they were now lying about what was promised. It was at this point that I was told that they would now NOT deliver my bike to me and that I would have to pick it up. DO NOT DO BUSINESS WITH THIS DEALERSHIP. They wouldn't have had to replace my mufflers in the first place had they DONE THEIR JOB!!! | |
| stephen burris | 9/26/11 |
| I bought a 04 road king police used from the paris texas dealer a few thing was wrong with bike they said but would fix when I bought. Well all they did was make ever thing worse. Didn't fix front breaks they still make real bad noise. The handle bars was loose didn't even try to tighten. Had broke motor mount that they didn't say any thing about are try to fix. The bike is a police bike and they said they would take all the wires off that wasn't used any more. Well they took them off alright just cut them off and stuck them under what ever place was easy for them. The other day I called and ordered a set off plug wires from them. Called back 5 days later to see if they were in and they never ordered them I will never step foot in the harley-davidson shop in paris texas again. By the way me and my wife love the bike and plain on buying another one some day | |
| Paula | 9/24/11 |
| Poor service at store in Barrie Ontario bad custermer service very rude and we really dont give a crap attitude.Harley davidson does not stand by their products or their custermers.Never will i ever enter their store again or continue to ride their motorcycles i have given up my sportster for a bike and a company i can trust. | |
| Bobby Dingey | 9/24/11 |
| I have a 2011 Soft Tail Screamin' Eagle CVO that I bought brand new off the showroom floor. I would start my bike, let it warm up for 10 minutes,m then suddenly it would go into a fast idle (the bike has 3900 miles on it). I took it to Finks HD in Zanesville, Ohio and they worked on it for an afternoon and said it was a clutch cable that wasn't seeded and that it would be alright. I continued to have the fast idle problem. (go figure) I took it back, only to have them say, it didn't do it to them. For 2 days, i gave them info on what it was doing. Finally they took it for a ride, the throttle stuck at 3000 rpm and they brought it back to the shop and called HD Milwaukee shop to talk to them about this problem. After 10 days now, HD tells me the computer is bad and I need a new one (of course this part is made in New Mexico), and they're waiting for the part to arrive. I've never gotten a call explaining what was going on with my bike, nor have I gotten an expected day of delivery, or when I can expect my bike to be up and running again; I've called them inquiring on the status (gee what a surprise). To say the least, I'm angry at the service I've gotten. Funny how you can buy a car, and the dealership will bend over backwards to give you a loaner, free oil changes etc...when something goes wrong; but HD does nothing. Actually they don't even call you to inform you of anything. I bought a premium, top of the line bike with a premium top of the line price, I think I should get premium, top of the line service. Don't you?? Those Jap bikes are starting to look good! | |
| Larry E | 9/23/11 |
| Stay away from Hacienda Harley Davidson!!!! I was purchasing a custom bike they had and after the sales manager and I agreed on a price and I secured my financing, two days later the owner says he won't do the deal. Bummer for them as I have bought three bikes there and spent an enormous amount of money in accessories and just stuff. I will never go back there again and am telling all by bike riding buddies to stay away as well. Greed will get you nowhere Rick! | |
| Mrs Rosita | 9/22/11 |
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| Tony Bockover | 8/10/11 |
| I am owner of a 2007 Ultra Classic with 6 speed transmission, 33,000 miles. The transmission is noisy. The inner fairing is discolored and is garage kept. I have had to replace all fairing brackets. The radio has quit playing. For the price this motorcycle costs, it shouldn't depreciate that soon. Very disappointed in the quality of the motorcycle. Otherwise, it is a good motorcycle. | |
| Jerry R II | 9/21/11 |
| I have an 04roadking an I love it best bike Ive ever rode but I have a question how many shriner ordered o4 Road King firebikes for 9-11 were made for 2004 that has all the names of the fallen firefighters on it just woundering . thanks Jerry R II | |
| tasting sour NOW | 8/10/11 |
| Hi All, Just bought a glowing beautiful 883 custom 2010 model ..1000k's on clock... Purchases from a non dealer as original owner traded it in on a Japanese super bike! My disappointment comes from your poor business practices via head office here in Australia. My bike is in perfect condition and has just been checked by the other bike shop mechanics..They supplied a Road worthy certificate to register and ride away. I did that!... I called the local Harley dealer for a quote on mandatory first service at 1600k's.. Spoke to warranty man and he advised me it would be $58.00 to cover for oils etc.. labour is free for the first service. I booked it in via a physical presence at the shop.. I'm now quoted $300.00 as i didn't buy the bike from them.. I called original dealer and they advised it was free service if i was the original owner.. Since the change of ownership, the new price is now $250.00 I called Head office in Sydney Australia.. Advised all dealers are independent.(stiff Shit other words) My question is... Why the stuff en hell, haven't you got a national policy on this shit! If i buy the bike and decide to ride it from Brisbane to Sydney after purchasing it, I can on go 800k's South and then need to turnaround and return to get my free first service from original dealer. If i continue to Sydney I will be paying a dealer around $250 to $350 for the first service.. after spending around 13K to purchase!! This price is twice the price i paid for my mandatory 1000k service for my brand new Hyundai 130 car. It's just cost me $300 to keep some sort of warranty if they have any?.. Looks like the ombudsman will become friends with me! | |
| Brian Raburn | 8/18/11 |
| Bought 06 Road King had four thousand dollars up grades done including new clutch cable and break line. They were routed wrong and eventually rubbed together and broke.Now they want 500.00 to fix something that I already paid once for.Was also told that Harley has new cables out to prevent that from happening again by same dealership. In my book that is called a recall! Latus Motors Harley-Davidson Portland Ore. 870 E. Berkeley St. Gladstone Ore. Invoice 988059 | |
| Greg Povenski | 8/19/11 |
| This review is about the dealer in Centre Hall, PA (State College). My wife and I and two friends were visiting the area, 2 hundred miles from our home. We stopped to take pictures in front of the dealers' impressive statue of a chrome horse. After we were done with the photo op, we boarded our bikes and mine would not start. I juggled the starter switch and nothing, but I did have lights. After a few minutes it started and we rode a few feet when it promptly died. Got it started again and managed to ride up to the door of the service center and it died again. I went inside to see if I could get someone to look at it. They promptly brought the bike inside and Rob Green, technician began working on it immediately. He determined it was the switch itself. Upon checking iventory he came back with the grim news that they did not stock them because they are key specific. Now what?! He asked me to wait just a minuite and came back with a switch he had in his tool box that was for a dyna model. My bike is an '03 Electra Glide. We rigged his own personal switch on my bike, made it work and sent us on our way! He only asked that I send his switch back when I got home!!! I don't care what horror stories everyone else has, but this was going above and beyond the ususal good customer service we have found at every Harley Dealer we visit..........and we put thousands of miles on our ride every year! You guys are truly #1 Cycle Center Harley-Davidson!!! | |
| Charies D. Brown | 8/19/11 |
| I own a 2009 Tri Glide. This machine has not live up to any of the specs on range or fuel usage that Harley claimed it would get. I average about 28mpg in the city and no better than 33mpg on the highway @ 70 mph. Harley specs say it should get somewhere around 35mpg city and 48mpg highway. I now have over 20,000 miles on this bike and the mileage has stayed the same for the last 10,000 miles. Also the heat issue in the rear has gone from bad to unbearable. After about 20 miles riding it gets so hot the crossover glows red and my wife can't keep her leg on the floor board on the right side. This is at any speed. This heat has also affected my brakes causing the rear brake pads wear excessively due to the heat. Also the effects on the undercarriage will, I'm sure, come to light soon. I have taken this trike to the dealer numerous times only to be told "Harley knows about the problems but refuses to do anything about it" but the dealer's service department is willing to install upgrades at a cost of about 6000 dollars, to me, that might help. At this point I am considering legal action because I was lied to about the gas mileage specs. and Harley needs to come up with a solution for the heat on the tri glide other than a 6000 dollar price tag. | |
| Lyn Breen | 8/22/11 |
| I received my 2011 Trike for my anniversary present and I just love the handling, look and ride! Thank you, H.D. The problem I'm having is with pulling the chrome on the Trike...OMG The prices are just outrageous! And when I purchase them on top of the price I'm told sure Lyn you can put this part on...NOT Being the first bike I'm trying to work on somewhat by myself - I'm learning the hard way. After 45 minutes on the garage floor, I called the Dealer back and explained my problem. I'm told sometimes they have to grind the chrome pieces to get them to fit..WHAT ??? No one said anything about grinding. Now, I wait till I can find someone to help me out with a chrome cover for the oil cooler! Harley - make them fit... I wouldn't buy shoes that didn't fit.... | |
| John E King | 9/2/11 |
| I have been riding harley,s since I got out from tha army Feb 65 and rinding then since then. Bought two new ones int the last 20years. I bought a 2007VRSCDX from chicago cars and had it shipped down here.It has only 3500 miles on it but the gas sending unit doesn.t work and I know that there was a recall on the ealier models. Well the problem is still there,my buddy has a 2008 and within 30days his went out also. I called down to colrado and talk to some people and they that they knew of three riders that had the same problem and they were 07 and o8,s. I am on SOS and cann,t afford to have it fix. I know that you stand behind your product and would like some help with this problem since has been a going on. THANK FOR ANY HELP. JOHN E KING 3552 e22nd st Casper wyoming 82609 1HD1HHZ 177K802680 | |
| | 9/13/11 |
| on your trikes,is there a way you can get a kit that the wheels leans whit the curves.the kit u are using right now are very dangerous .a law suit waiting to happen.in California they have kits for harley that swaa with the curves,u need not slow down and u do not notice the curves.I'm a harley owner and i like my fatboy.but the trikes need to be in prove | |
| Harold Tate | 9/5/11 |
| I wanted to express to you our extreme dismay with the woeful level of service, disrespect, and contempt with which my wife and I were treated by you service personnel, Mike Plehn and Matt Frost. We presented to the dealership for my wife's motorcycle which experienced am obvious dead battery as evidenced by: lack of power to the bike, inability to be recharged, and a battery tester indication of the fact (which I employed.) As a result, we had the vehicle transported to your dealership, the purchasing dealership if you recall. Matt had initially indicated when I telephoned him that the battery was a "non-warranty, maintenance item, which would not be covered under warranty." I informed him the battery was just installed in May of this year (by Red Rock Harley Davidson) and as such should be covered under its one-year warranty. To this he smugly gave no response. We came to pick the bike up and Mike indicated that "I will pick up the cost of the battery but there is a $50 charge for the tow." I asked is that not covered as part of HOG membership and the extended warranty I purchased with Red Rock Harley Davidson (hereafter RRHD). He responded "No." I paid the $50. (Receipt is attached.) The battery was replaced - as the bike did readily start when we picked the bike up in preparation to ride it home. I did not inspect the work in detail, nor was I shown the parts removed. However we noticed immediately that the sound system would not work. (This is the same outcome as when RRHD serviced the bike before (in May 2011) caused by the service department's broken wires leading to the saddlebags - if you may recall.) Surely, they would not have repeated the same mistake, I thought to myself. Upon closer examination, sure enough, they had (again) broken all the wires leading to the right saddlebag. My wife and I had just stood before Mike at time of the pick-up, yet we were given no disclosure of this fact, the damage created at RRHD, or any effort made to repair it. When we confronted Matt, he smugly Matt said he annotated it on the receipt and further responded by saying that he did not know that the damage was not pre-existent? This in and of itself is/was an incredibly contemptuous statement in and of itself. (That's just what we would do, bring the bike in for a battery, and blame RRHD for a broken stereo...) Mike went on to berate and to cite the wiring job as the cause/reason for his staff's breaking the wires, as if that were justification - never denying that they indeed broke them. Our question to you is, how is it acceptable to damage a client's property and NOT tell the client? And not to fix that damage? For the record: 1. There is and was no reason they had to remove the saddlebag to get to the battery. 2. They had the benefit of knowing they had damaged this bike in May, the last time they took the right saddlebag off. 3. They were aware of my previous indication(s) not to touch the bags again. 4. The stereo system was working just fine when the bike was ridden into the garage, and replaced on its battery tender. 5. We went out of town only to have a dead battery indication by the tender and to find that the battery was dead. 6 This bike is tailored most places, is detailed twice a week, and otherwise maintained in perfect working order. 7. The only time we have a problem is when it goes to your dealership and comes back with a new problem. 8. We have many motorcycles (including Harley's) both here and in Texas. The only time we have problems is with your service department. They indicated that "the battery had a current drain which will make the battery go dead once again." To this very minute, the battery is on the same tender which has remain green constantly ever since the battery was replaced, ostensibly with the same "drain." You have a serious issue with your staff, if they will not own up to damage to customer's property and subsequent non-disclosure. To project blame on the customer for the damage inflicted by RRHD is indeed shameful and ultimately disrespectful. I can accept a mistake made on their part. I expected much more from your staff frankly. The cumulative result of such disdainful treatment serves only to dissuade us and our many riding friends from ever purchasing another unit from your store or patronizing your store. You may consider this letter as a formal complaint. | |
| Alex | 9/7/11 |
| I live in South Africa and the service I got from the Cape Town dealership is shocking. People talk of a recession, it not a recession. People have money, they are just not prepared to spend it were they are treated with disrespect. | |
| Humberto Rosero | 9/8/11 |
| I bought a Iron 883 2009 brand new from the NYC dealer. Is been a continuous nightmare. Starting the first day that the dealer delivered the bike to me: The motorcycle stop working 2 hours later and I had to call the dealer to pick me up and repair it. During the last 2 years I been coming and going because every time that I have to take the bike to the service I have to come 2 or 3 time because they leave a problem. My last problem is that the back tier is not center with the fender since the NYC dealer replace it. I open a case with HD costumer service and complain about the service of the NYC dealer but I didn't knew that that is something that don't work with Harley Davidson. Looks like the dealer are more important for the factory than the costumers. NYC dealer decide to call me and complain to me about the complain that I did and decided that the bike will not be longer service in the NYC dealer. I toke my motorcycle to Great Neck dealer where until today after more than 40 days they don't give me a clear answer of what is the problem. I don't know what to do, I never been treated like this from a company that 24 months took from me 9000 dollars for a new bike. | |
| Karen Reis | 8/26/11 |
| Keystone Harley in Parryville, PA..took my bike there 4 times and over $800.00 to fix a problem of it shutting off while riding...the problem is still not fixed...the service dept does not return phone calls and obviously does not know what it is doing..I am going to write to a bunch of people at Harley requesting a refund so I can pay someone to fix the darn bike..lost weeks of riding time this summer and still having the problem..wish me luck! | |
| martha miller | 7/10/11 |
| we had a very bad experience with a harley dealer we were on vacation and had a flat tire in the middle of west VA got hold of old tire to make it to pigeon forge tennesee 4th of july harley refused to work on our bike because we havea yamaha roadstar we were only 900 miles from home!!!!!!!!!! and we just took a harley for a ride service changed my mind!!!!! . We finally got it fixed a day later at mountain motorsports in kodak. I think harley owes me a i'm sorry!!!! martha miller 208 millerlane everett pa 15537 814-652 2030 | |
| Rick Bradshaw | 7/11/11 |
| Several years ago I took a piece entitled "Brotherhood Creed" to our local Harley dealer...She was very impressed with it and took it to Fl. to the regional meeting.. Several Harley executives read it and immediately called their lawyers in to protect my rights and theirs. They requested permission to take it back to Milwaukee. Since then I have tried several times to contact someone who might be able to tell me whats going on with the creed...No one seems to know anything. Can you help me with this? If they are not interested in buying it or making some sort of deal, I would like to know. Thank you in advance for your help...If you would like to read it...let me know and Ill email it to you Rick Bradshaw 217-358-3001 latergator0305@aol.com | |
| Chris Bates | 8/6/11 |
| I am a first time Harley owner and very unhappy with my bike and the dealship who has been taking care of me (Pensacola Harley). I bought the bike in another state and it was unexpected which is why I didnt buy it in my home state. What I thought was a deal is turning into a headache. My 09 FXD totally stock is on its 3rd battery and the dealership fixed it 6 months ago and the stator/rectifier but now having the same problems again. So this dealership wants me to pay $259 for a battery. When I spoke to the manager(Mike) he said the best he can do is wave the fees but I must pay for the battery which was suppose to be fixed 6 months ago. So your telling me a bike that is barely 2 years old is having battery issuses. Anyway do not buy a bike or get service done at Pensacola Harley Davidson, EVER. | |
| Ethanauthement | 8/6/11 |
| How long do i have to return my new harley i bought it brand new how many hours/days do i have to return it i love the sportster 1200 but wasnt finacially ready | |
| Robert Ford | 7/12/11 |
| Just a question short story. i bought my first new halry in years last year with 1600 miles in rochester NY. this year however i have had problems with exhaust and warrnty repairs. i was told by harvs harley in upsate ny that it would take 6 day to get header part for my bike. as of today which is the 7day they still have not recieved part to my knowledge. I just want to know why it takes so long to get parts and have repairs domne on your products and why it takes 2 -3 weeks for a dealer to get a bike in to do a repair or to change the oil on one of your motorcycles. any hlep you can give to answer this question would be great. Email address bobf90@ yahoo.com Thanks for any help you can give me to resolve this issue | |
| Dave Bell | 7/14/11 |
| Not a happy Harley guy. Waited 20 years to get a Harley,got an 01 ultra classic on Mar. 13,on Mar. 16,back at the dealer in Taylor Mi. Was told at time of purchase that theses bikes get a thoro inspection,NOT SO!Switches broken,and some other things.8 days later I get the bike back. Because I have extended service plan,I get put"into rotation" translation,"shoved to the back wall" and get to it if we get the time. Since then it went back for a inop cruise control and motor mount issue,10 days later I go get my bike cuz I'm tired of waiting for hell to freeze over.Today back in for said problems AND oil leak AND cam compartment noise,while mechanic is looking at it he notices the oil fill cap has competitors logo,asks did I put that in there cuz they take those out when they do pre sale "inspection" and put in their own. HMMMMM... maybe it was still in there because the bike NEVER was pre sale inspected! So back to waiting for hell to freeze over. Never missed 1 payment on this bike,in fact over pay each month.Maybe I'll have it back by the time the next payment is due(just made payment yesterday) cuz if not then I'll pay when I get my bike back,in the mean time will be contacting my attorney to see how lemon laws apply... good luck Harley owners in the down river mi. area.I know where I'm never gonna buy another Harley... | |
| mike merritt | 7/17/11 |
| well i just bought a 1200 custom sportster, at the CHESTERS HARLEY DAVIDSON OF MESA AZ. I have to tell you they are by far the worst dealer i have ever had to deal with, after i filled out the customer survey for satifaction i get a phone call form some one at tje dealership and they sre yelling at me about my survey like how could i rate them so [poorly, and after ten mins, of this guys bull the finace girl calls me to complane that i said she ripped me off, well when the salesman set up the deal for $254.00 amonth and by the time she was done it went up to $268.00 amonth, i call that a ripp off, the bike is fine i only have 600 miles on it so it hasn't had a chance to break down, hopefu;lly it won't,,,i really wanted to talk to someone at corperate headquarters, about this whole experence, merrittmj77@gmail.com | |
| Scott A. Curtis, Jenison, Mi... - Customer service should know no prejudic | 7/18/11 |
| I was out to the recent Bike event, in Muskegon, (Sunday, July 17th), coming from Grand Rapids, with my 12 year old son, and I got a flat tire, while in Muskegon.. I noticed a bunch of bikes, by the Harley shop, so I figured it was open and went there, to see if I could get a new tire installed.. Mind you that I ride a Suzuki DL1000.. Not a Harley. But, was a potential customer none the less.. The guy behind the counter was pleasant and tried to help the best he could. found me a tire that would work, in the catalog.. But, when calling down to the service area, to get it installed, was told that they couldn't, or wouldn't, do it.. I could tell, by his reaction that he was even a little surprised by that.. He even asked, "Why? is it a tooling issue ?" He, then, called a few places, for me, only to get voice mails.. Which is what I expected, since it was a Sunday.. So, I called a friend of mine to bring a trailer, up, from Grand Rapids, (who is a Harley owner), to come and get me.. I was a little frustrated about the whole tire change thing, but walked around the tents and tried to make the best of the day, while waiting, for my friend to get there, with the trailer.. ~ If that was the end of the story, I wouldn't even be writing you.. But, it's not.. ~ When my buddy got there, I went back to the Harley shop, where I left my bike, and asked to get air, in the tire, so I could drive it over to where my friend was, ( a block away). The parking lot was blocked off and was only accessible, by bike, for the event.. The guy I spoke to at the desk was, again very helpful, and sent me around back, to get the air hose.. The guy in the service area was like ... What do you need it for ? are you on a bike ? He said there's an air hose right there, and pointed to the door that it was by, like I was suppose to know that it was there.... I felt like I was an interruption to his day.. I asked him if I can lift the door and he got up, rushed over and lifted up the door and threw the air hose, on the ground.. I pushed my bike up to the door a little closer, so the hose would reach filled it up.. I then rolled up the hose and put it back on the hook and said thank you, very loudly, so everyone could here me.. The guy, behind the desk that was not helping anyone, was "too busy" to say anything back.. For him to treat me like I was an interruption, to his day, was not appreciated at all.. Customer service is customer service.. No matter what kind of bike you're on.. I'm sure that this guy was just having a bad day, to be like that, to me, because there wasn't anyone in the area at the time.. I still don't understand why they couldn't change a tire for me, when I was willing to pay for it.. ? I'm willing to bet that if I had a Harley and rolled up to a Suzuki, or Yamaha, shop, with a flat tire, from out of town, they would be more than willing to help.. If a Fuji owner, took his bike, to a Schwinn shop, to get a new tire.. It's a tire, for god's sake.. I wasn't asking them to rebuild the motor.. I've been sharing this story with several people, since it happened, and even the Harley riders can't believe that the shop wasn't considerate of our circumstances, and quite honestly are embarrassed by it.. | |
| Paul Abernathy | 7/19/11 |
| I love the Harley Davidson experience of the open road, wind in my face and the culture associated with the HD name and style. Here is what I don't like, once the cycle is out the door with HD credit the rest of the Dealership experience is just down right disgusting. I have had numerous complaints about the transmission and the shift of my 09 Road Glide and without even a look at the color of my bike was reassured it was a normal situation. I have had oil leaks around the transmission cover on the bottom where the exhaust and the transmission share 2 bolts and I was surprised that even though it is an obvious design defect that the local service people were non negotiable nor understanding of my frustration. I recently found out that my Dunlop D407F front tire was cupped and worn irregularly and that there was a Service Bulletin issued (M-1252)and that HD was supposed to send out a notice to owners of certain makes and models however, out of the 12 or more owners of these affected cycles that I personally know none of us were notified. Meanwhile, I have to fight it out with 2 dealerships with no settlement then Dunlop and Harley Corporate. This was a month and a half ago and I'm still waiting on a promised phone call from Josh Meaders of Santa Fe HD in New Mexico. When I speak to service or parts helpers in a dealership it is like they are from a different world and you the customer are not good enough to be in that world with them. I HATE HAVING TO GO TO THE HARLEY DEALERSHIPS MORE THAN GOING TO MY DENTIST. Just to let you know I will by on Ebay or Craigs List for the life of my bike, I will have it rebuilt by any qualified private mechanic and as long as I own this one I'll never get another or by a part in house unless I just have to. The two New Mexico dealerships need an overhaul. Thanks but not thanks. | |
| Cheryl Najvar | 7/20/11 |
| My husband bought his first bike 3 years ago, not a Harley but a great deal for a first bike. Traded that one in and got a Honda VTX-1800, great bike, lots of power but as a passenger I wasn't very comfortable, the suspension was too tight and I felt I would be bounced off. I wanted an Ultra Classic, wanted the seat on back so I could feel safe and secure and why not a Harley. So I found the perfect bike, '11 Ultra Limited, pretty bike, great comfort for me anyway and I loved it until today. Why would our '11 bike that was purchased in October 2010 fall apart. I'm not talking oil leak I'm talking it's in the shop getting completely rebuilt under warranty. Seriously? It's only got 10k miles on it now here we are faced with the fact we spent 23k for a bike that's a piece of crap. Just as soon as we can, it will be sold and we'll get anything but a Harley and rest assured, we'll never own another one. So for what it's worth I at least got this off my chest. | |
| Vincent (IceCube) Cottrill | 7/20/11 |
| Hello. I just made a purchase of the Product ID: 53961-06 Detachable Docking Hardware Kit. I was going to pay the next day shipping, but I was told since I lived in Oregon it would be here the next day. Saved money. I received an email the next day it wouldn't be shipped until the following business day. Not happy because I needed it fast for a trip. A little background. I have bought two Harley's at Shumate Harley Davidson in Kennewick WA. A 105th Anniversary Edition Sportster and a 2009 FXDL Dyna Low Rider. Both new. I wanted to trade my Dyna in for a Deluxe, so I rode to the Yakima Harley store a week back. I came to find out that even though my bike has only 5000 miles on it, it's only worth 10,000 and I still owe 15,000 after paying on it for 2 1/2 years. They said Shumate charged me over 3,000 more than they should have. Since I still owe too much, no new bike. I am so pissed at Shumate that I won't go back to that store even though it has changed hands. I bet the Gap coverage I purchased was never put on the bike. Sorry to ramble but I have about had it with Harley dealerships and I am thinking about going back to Yamaha. And that is something of a statement for me, because I waited until I was 44 before I was able to purchase my first Harley. And I love Harley's. I always thought when you walked into a Harley showroom it was like walking into a Lamborghini dealership for a rich person. The doors open and there are all these beautiful Harley's. After that it's screw you as much as we can on the price. Just to let you know I paid over 18,000 for that Harley, without interest. Average price was $15,099. They even screwed me out of my alarm system. It was clearly marked on the bike that it came with one, but the salesman said there was a mistake and there was no alarm. We can't lower the price on the bike, but please pick out a free t shirt. I didn't. I just purchased an alarm system from the store 2 weeks ago and installed it. Works great. My friend just bought a NEW Softail Deluxe from the Yakima store, the model I want for $16,000!!! Two thousand less than what I paid for mine in 2009. Beautiful bike. I can't afford to pay more on my payments every month and I still owe to much on my bike. I would almost do anything to get one. But now I am really hurt by being screwed by Harley. I never thought that would happen. I have spent a lot of money on Harley parts, leather jackets, etc. I have a room in my house that my wife calls the Harley Room. I am done though. My uncle (by my step mom) owns Highway Choppers in Arizona and all he does is work on Harley's. Nothing else. He even get's a royalty check from Harley every month for an oil flow design. Well enough rambling for me. Back to Yamaha...they cost a crap load less, and who really cares about their service. Buy the bike and leave. I will never be as happy as I once was riding on my Harley. On to your store. Like I said, the order was going to be shipped later than what I was told and I was going to get it 2 days later. I called Team Latus and the lady I talked to was so pleasent and helpful. I wish I remembered her name. She made sure I had the part the very next day. I applaud her and your store. Please don't change the way you do business, you give Harley a good name. I also made a purchase a couple of weeks ago from Latus and everything was perfect. Thank You. | |
| Anonymous | 8/4/11 |
| Bike in for first service, came back with an oil leak! Bike went in for a service and an oil filter changed,at about 18.000 on the milometer, four days later on first ride after the service and the bike went on fire, thought it was going to be written off, but to our surprise Harley Davidson fixed it for 298.00, mmmm. They could have just said they were at fault, they had only left the throttle cables lying over the battery. Are all the mechanics qualified or certified mechanics that are working on these very expensive bikes. We paid on ours for 7 years, total cost 21,000.00 and now it sits in the garage as after them fixing the bike it goes a few miles then stalls dead, like it has run out of gas. Buy a harley Davidson bike, but never use their Service centers. | |
| Steveo | 8/1/11 |
| Bought a brand new FXDF Fatbob, ecu failed within 2000 miles, oil leaked, forks rattled, bike rusted within 6 days of being home in a warm dry garage. Contacted Harley Davidson UK, who ignored me and never got back to me once. Contacted supplying dealer who repaired the bike and made me feel like scum on there shoes. So here is what I did, I sold the bike and will never go near anything Harley Davidson ever again. Best bike in the world my butt! no build quality, no customer care, no innovation and soon no customers. Enjoy what little time you have left Harley because you wont last long treating your customers this way. I am now writing an article for a UK motorcycle paper detailing the poorest service I have ever had the misfortune to encounter. I promised myself a Harley for years but I would reccomend a chinese cheapy before a Harley. My advice stay away from them. The best thing about my Harley Davidson? Watching it leave. Good riddence | |
| Roger Hudkins | 7/1/11 |
| S&P Harley Davidson of Williamstown WV fired 3 people. 1 for refusing to work on a Sunday to attend Church. And 2 for for needing to be with a family member that was critical injured in Afghanistan, lost both legs and an arm, numerous other injuries. | |
| Diana Bible | 6/29/11 |
| I have been a harley owner of 5 bikes and the trike. I bought the trike in 09, before I even got out of the shop the reverses didn't work. Very first rain, the trunk leaked, bad! Took it in the new part took 2 months to get in. Got it home and opened it, closed it, and had to take it back in as the lock would not allow it to open again. They had to drill it out and replace the door and lock. Advised them the brakes were like fingers on a chalk board with the squeal they made. Looked at the breaks, said they were fine. Continued to squeal. Reverse blew up on the bike, took it in, they fixed it and then the trunk leaked when they washed it. Advised I couldn't stand the noise the breaks made. Replaced pads, put new seal around trunk. Breaks continued to squeal. Trunk still leaked. E-brake went out twice. New trunk seal, did what harley rep told them to do with brakes. Still squeal. Rep told them the brakes where my fault although nation wide this has been an issue on the trikes. Was told I am only to use the rear brakes to shift down, otherwise not at all. Really? That's some crap, but ok. Still squeal. Been paying for a new trike that I have yet to have. Harley Corporation is ok with all this. I am stuck with a very expensive LEMON! I couldn't sell it because I wouldn't do that to someone. But knowing Harley-Davidson will, I will NEVER buy another. UNLESS, they want to stand up and either fix it or replace with one that actually works! | |
| M | 6/17/11 |
| I have 2005 Sportster. Haven't been able to ride it for two months because it needs a new rear brake master cylinder and they are sold out all across the US with no availability information. | |
| Pissed off in Wisconsin | 6/2/11 |
| I have ordered a 2011 Low Rider from the internet that was delievered to dealership. This was in December of 2010. Today.. Jun2 1st. NOTHING. And I mean nothing has been delievered, picked up. notta.. I get.. " Oh we need to make a appointment.. day comes NOTHING... I get. We will deliever it.... Really? when? Nothing again... Seriously folks.. How "F"ing hard can this be?.. HD is a "Fortune" 500 company.. The big wigs need to check out how their dealerships are ran... It's not even a "Mickey Mouse" service. its down right Off the chart with lies, deception and BULLSHIT!!!.. I'd rather go spend our hard earned money on Jap Crap at this poing.. America disappoints yet again...... | |
| Penny Hooks | 6/3/11 |
| I purchased a 2011 Heritage Softail 28 May 2011 drove it 38 miles and the bolts came out of the sprocket and it broke loose from back tire, the bike is ruined and we could have been killed. I agree with Paris on this one, poor quality control (They do not care). | |
| Ronaele G Husey | 5/24/11 |
| I have just been on the phone with Glenview Harley....The 2 rudest girls on the phone I have ever had experienced. All I want to know is if my bike is ready. They put me in Service and no one answers! Dead Silence. I thought I was cut off. These girls are so rude. All I want to know is if my nike is ready and how much money I owe. I will never ever ever go there again! HORRIBLE SERVICE. I ALSO READ REVIEWS ON YAHOO ABOUT THIS DEALER WHILE I WAS ON HOLD....A 30 MIN HOLDING PATTERN!....NOT GOOD ONES AT ALL | |
| Bradlea barnes | 5/25/11 |
| Im thirteen years old and all i have to say for harley is they are the most amazing motercycle ever!! Not to mention all AMERICAN! good job to the harley companys! i wouldnt ride anything else! | |
| John RE: Paris Texas Harley | 5/27/11 |
| Yesterday, I picked up my 2011 Soft Tail Deluxe. I waited for this all my life and a first time HD owner. I had a more season rider go with me to pick it up. Went throught all the USUAL new veh "sales" junk and fired up the bike. WE DROVE IT EXACTLY 40 MILE-then discovered that NOT ONLY DID I HAVE MISSING BOLTS ON THE FRONT TIRE-PARTS WERE ALSO MISSING ON THE FRONT TIRE! Also, one of the foot rests near the kick stand was missing bolts and was not in two parts! THE SIMPLE FACT IS THIS LEVEL OF "SLOPPY" WORK AND QUALITY CONTROL COULD HAVE GOTTEN SOMEONE KILLED! I sent them photos of the bike via TEXT- I was told "the bike isnt safe to ride"...LIKE, ARE YOU JOKING! NO KIDDING! They sent a truck to come get it and haul it back to the dealer! Poor Quality Control, sloppy work, and this IS NOT WHAT I EXPECTED FROM THIS COMPANY! I am a first time owner and man--so this is what I get for my money! I sent them the photos I TOOK in their lot...you can see the damn front tire and when enlarged you can see where the parts are missing and loose! EVERYONE WHO TOUCHED THAT BIKE IS RESPONSIBLE! Paris, Texas Harley...damn dropped the ball on this one BIG TIME. | |
| Bart | 4/30/11 |
| fasthog116@aol.com whats this shit i hear about building bikes in inda, i will sell all 4 and buy a freaking honda | |
| Rob Clarke ( Hampshire U.K. ) | 5/3/11 |
| I own a 1995 Softail Nostalgia FLSTN,I love the bike to bits,generally its in great shape for its age and gets compliments wherever I park it. However it just blew the fuel crossover line that joins the two tanks together,trying to get another fuel line for the bike was impossible here in the U.K. Dealers have told me because my bike is more than ten years old Harley no longer make the genuine spares for them (try telling that story to the owners of old Rolls Royce, Bentley, Ferrari...get the picture?) More worrying is that again because my bike is more than ten years old Harley dealerships in the U.K. will not even service the bike let alone repair it! For such an iconic motorcycle I think Harley Davidson needs a real wake up call and improve their spare parts and customer relations situation as a matter of urgency. | |
| Danny Crance | 5/5/11 |
| I've been riding for 44 years but I am a recent "graduate" of The Riders Edge program at Shenandoah Harley Davidson in Staunton, VA. I have nothing but good to say about the dealership and The Riders Edge program. My wife and I took the course together, and they made us feel welcome and part of the motorcycle community. It was a great weekend ! I would like to make a suggestion to Harley Davidson, Inc. for another motorcycle product. I would love to see a Harley that is designed from the start to be a beginner's motorcycle. Right now, you only have versions of the 883 Sportster .. which is, in my opion, too high, too heavy, and too powerful for a true beginner's motorcycle. Design and produce a "true beginner's motorcycle." Make it lightweight, low center of gravity, low seat hight, easy to handle, and with eough engine and gearing to be OK and comfortable on the Interstate highways. Make it a "True Harley" with a low slung V-twin of around 30 horsepower, total weight ~ 400 lbs., and with a seat that is soft and comfortable to ride. You would probably sell thousands and have a dedicated Harley customer from now on. Imagine, easily learn on a Harley, trade up to a bigger Harley, and then STAY on a Harley ! chief727@comcast.net | |
| William J Moser JR. | 4/24/11 |
| Harley Davidson Asheboro North Carolina SUCKS! Bought A new Harley Davidson Nightster in 2009, went down on it one time. Due to the cheap Engine Guards I bought from Harley the paint job was ruined. Also, it had the Denim finish on it. No one ever told me that NO GAS at all could get on this bike. Even before I dropped it the paint was already coming off. One person at HD told me that if the gas cap had been on there right it would not have leaked gas when I dropped it. Another told me that the gas cap is vented and this would have happened. Well, it's back in HD in Asheboro. I'm sure they'll call Corporate on this one as well but I'm going a step futher this time. I did have to put a new paint job on the bike (not HD). It had oil that had leaked out and poured down from the filter. When I took it to HD yesterday they brought me a filter out there and said it's not coming from the filter. It's coming from where you dropped it. I'm sick to death of this. Ready to leave HD, I also have a Honda I bought used. Not only does it ride better it's been dropped several times with no problem. As for the HD, the ins. company is going to be called in on this one. Everything down to the wrong Engine Guards are going to be told. If things go like I expect, they're going to try to charge me. When I spoke to them on the phone yesterday they said they could take care of the problem in just a few min. When I got it there I had to leave it which meant I had to find a way home which is about an hour away. SICK TO DEATH OF HARLEY DAVIDSON OF ASHEBORO NC | |
| Paul Kelly TSRMC | 4/17/11 |
| Have been riding since 1967 and only just purchased my first Harley in January 2010 a used 2007 FXD Super Glide with 4,823 km from Toronto, Ontario Harley-Davidson. Mitchell Ibbitson the sales person did a great job explaining the bike and features to me. Added an oil cooler, saddle bag supports, saddle and fork bags, engine guards, two up seat, windshield, back rest. Rode down to New Jersey and then out to Brandon,MB. Then up to Fort St. John, BC and down to Port Angeles and Burns, OR. Able to hit both Sturgis and Port Dover on the way home to Elmira, ON. Bike still runs great and I even get better mileage both city and highway that I was told it would get. The FXD now has a total of 27,312 km on it and hope to travel at least another 15,000 km this summer. Only thing I do not like is the front brakes, for a bike of this weight there should be dual disc on the front. | |
| Latina | 4/19/11 |
| I don't recommend anyone to buy at the Harley Davidson in New York City(686 Lexington Ave). They are so rude, they don't want you to touch anything so how you supposed to buy it. They didn't even honor our HD gift card worth $80 which I was planning to use. Anyway, we ended spending our money $79.98 there because my husband is a loyal HD customer and everytime we go to any State or overseas we buy a HD T-Shirt and yes we are the proud owners of 2 HD motorcycles. Someone need to regulate them and teach them that they are not in their foreign native country. Because obviosly you could tell by their rudness and accent. I'm a latina, I know. That they are in the United States and need to upgrade their Customer Service Skills. We are planning to make more trips to NYC but not to the HD Dealer. They suck big time. | |
| kevin fortier | 4/3/11 |
| Bought 2008 flhtcuse!!! Nothing but problems.. dealer sucks.. | |
| Dragon | 3/27/11 |
| I recently purchased a 2010 FLHXXX Street Glide Trike. Initially, this bike was my childhood dream come true, as I am partially paralyzed and in a wheelchair. Upon signing the papers at the dealership, I was given the familiar lies of "You are now family! If there is ANYTHING we can do, don't hesitate to ask us!" Well, I had them put on the Pingel Easy Shifter for Clutchless shifting. I was under the distinct impression, it would work as Pingel has it displayed on their website, in videos (they can be viewed at Pingelonline.com). Once I finally received my bike, I was NEVER told, that they purposely installed the handlebar mounted, push button shifter, UPSIDE DOWN. Thus, when I got it home, I did not realize I was in 6th gear at the start. Long story short, I lost control of the trike and hit a fence, thus ripping apart the left fender. My uncle (who by this time was quite pissed off)took it BACK to them, and demanded to know WHAT the fuck happened. They head mechanic over the dealership LAUGHED and said "Oh, we did it that way, so the wire wasn't sticking up, it looked tacky." So, you put a shifter clutch on upside down, give it to a guy in a wheelchair, who has NEVER been on a bike, and then think its OK to laugh, when he almost kills himself? Yeah, that didn't go well with my uncle. He and the head mechanic proceeded to get into a heated argument. THEN come to find out, they didnt even INSTALL the Pingel easy shifter completely! Instead of merely pushing the buttons to shift through the gears, you have to depress the clutch EACH time you change gears....kind of makes the damn thing USELESS. So my uncle asks them. "Why doesn't it work like it does on the companies website?" He was the n told. "connecting that part, would void your warranty, so we just didnt do it." So, now I have a bike that is not only torn up, but also quite useless to me, as I can not use it and have no way of connecting it, as it SHOULD be. In closing.......NEVER buy a Harley. | |
| LOWER-CHI DUDE... | 3/18/11 |
| DAMNED SHAME THE WAY HARLEY DAVIDSON TREATS THEIR CUSTOMERS NOW-A-DAYS... Purchased my first HD in thirty years since owning my third-one. Damn thing is metric, inferior in quality compared to a Yamaha! WTF... PURCHASED DURING A "WINTER-SALE" ONLY THE DEALER DIDN'T GIVE ME THE 1000 DOLLAR GIFT CARD OFFERED IN THEIR ON-LINE PROMOTION. At some point during the past 30 years, these dealers (harley davidson) have turned into theives. So much for the old "American Bike" image...The only REAL American bike with solid heritage is an Indian. Maybe these harley dealers need to remember what broken legs feel-like... | |
| Steve B | 2/24/11 |
| Yet another complaint which seems to be growing from what i am seeing.In 2006 I purchased a new model street bob.I went to bike week and thats when the fun started my headlight bezel had all the rivets break off and the gear shifter fell off along with the dust cap on the swing arm.the dealer replaced the shifter and dust cap but refused to fix my bezel nice guys.with in a month i was riding and the check engine light started flashing at roughly 60 mph soon i was blinded by smoke and flames began appearing from the section which holds the battery needless to say i was stranded roughly 100 miles from home and nobody answered the hog number so i was stuck pushing the bike a good 10 miles.they replaced the wiring harness in like a months time and I had roughly 1 month left to the season so im out riding and the primary starts to squeal.back to the shop for another month and that ended that season.I get the bike back and within a week my blinkers stop working properly im talking left turn turns the flashers 4way on, right turn turns the left flasher on turn 4 ways on the horn would blow.at this point im just totally disappointed with the whole bike deal it was, were, and always will be a lemon in my mind.I rode it and paid it off took the bulbs out and was on my way.begining of 2010 I traded up to what i thought would be a nice bike a 2010 road glide which also started having issues and was not living up to the reputation which everybody i ride with gave it it was also a great disappointment the street bob gave a smoother ride it was also having the same squeal noise start to become apparent in the primary and had some serious spark knock reguardless of the octane fuel i ran, it was also starting to knock on start up.so far i was roughly 20k into the deal and decided to cut my loss and run american recoveries reposessed the lemon and I will never purchase another one especially when the dealer is obviously not going to fulfill any obligations to hd in a proper professional manner.who knows mabe that is your intent ,to sell junk built up and put upon a pedistal based on the name your corporation has really gone down the crapper and my new bike will be a victory. | |
| Daniel Coates | 2/24/11 |
| I am writing referring to the HD Alarm Systems. I purchased a new 2008 Screaming Eagle Softail Springer. It came with one FOB for the Alarm/TSSM. This Winter, the voltage dropped on the battery, shifting the Alarm system to it's internal battery. I have been locked out of the bike since early December. I recharged the bike's battery, the FOB battery, tried the Owner's Manual programming sequence many times and purchased the Elec. Service Manual which has a more in-depth programming sequence. I now have learned that the only override is through DigiTech. I have to trailer the bike to the nearest HD Dealer. They said they will pick it up but for over a week now, after 4 phone calls, they are still "we will call you back", seems like they have a customer relations problem as I told them I needed a new battery, the DigiTech service, oil change and service and Detailing, all work would probably cost more than $500. One guy told me they were overloaded with work, OK, I'm not in a hurry. My real complaint though is why did HD design such a POS system that cannot be unplugged, reprogrammed, etc. except via DigiTech? Oh, I got it, it's about control and MONEY. Thing is, I am willing to pay just can't seem to get the Dealer to cooperate. Why can't HD design a simple switch to turn the thing OFF? Most FOBs on cars/bikes, etc. have an override switch/off switch. Even pulling the Master Fuse doesn't work. Anyone out there NEVER, NEVER, NEVER buy an Alarm System with your HD Bike! NEVER! | |
| Lynnease Armstrong | 2/19/11 |
| My husband bought a XR1200 before Christmas and has yet to receive the owners manual...he has called the dealership weekly but still no manual...... | |
| Sharon Golden | 2/20/11 |
| Hi My Name Is Sharon Golden My Husband Likes Your Bikes Alot All He Talks About Is Harleys But I And My Husband Cant Afford To Buy Him One Because My Husband Is Dieing With Cancer And I Would Like To Know If You Can Donate One To Him My Husband Name Is Harold Golden Jr And I Would Like To Know If You Can Donate A Harley sportster A Black One With Flams On It For My Husband Harold Golden Jr With A Matching Helmet And I Dont Have A Job To Get One For Him My Address Is 1510 Cook Ave Cleveland Ohio 44109 Please Help | |
| Derrick Hillier | 2/6/11 |
| My interest today is in regards of the difference in interest rates charged on Harley dealership loans from Canada to the U.S.A. A lot of Harley dealerships in the U.S.A. are charging now around 5% interest on bike loans compared to Canada where the Harley dealers are charging around 10% interest on bike loans.Don't you think if the interest rates in Canada were around 5% that the Harley dealerships would sell more bikes.Just throwing that out there. | |
| Michael Crenshaw | 1/19/11 |
| I bought a 2010 Super-glide custom from grand rapids Harley-Davidson Nov 16th, I get it delivered about 3 days later with no keys. Call them up and we order keys at their cost since they lost them on a new bike. 2 weeks later I get keys in the mail and they don't work. Call them again and they come and pick the bike up to pull the ignition and se what numbers don't match. Takes them almost a month to get my bike back with proper keys. I get the title in the mail about the same time and it states the odometer had 2 miles when I first looked !t it there were 14 miles on the bike. No idea if they are trying to cover anything up or not but have heard more people complaining of this dealership doing unauthorized or unwanted warranty work to get extra money. I will be calling in the morning to see if there were any warranty claims on my vin number. | |
| John H Gobin | 1/27/11 |
| Harleys are the best ride out there, but the Dealership in Manchester New Hampshire is horrible. I am a 60 year old Viet-nam Veteran, and I was lied to and insulted on the show room floor of this (Heritage HD of Manchester NH) NOT COOL!!!! I am a Cancer survivor and have Aschemic Heart disease, lived throuh the war, and 3 seperate heart attacks. I finally decide to get back on a motor (FLSTF/2007) and I try to deal with this place, they would not budge on a seat (a lousy butt pad) I found this to be wrong, then I rememberd that HD went the way of the Yuppies, and forgot about us guys who actually through hard riding and loyalty built the companies bank roll and back bone. I have been a rider of HD's since the 1960's to 2010, I guess 2011 is not going to happen. Well, I know that HD really does't care about the under 7 digit income people but guess what I do and I will not put up with being insulted and lied to by any one. Keep on hiring those people who do such a wonderful job of selling your products, and you will always have a shelf/floor full. John Gobin/Ex-supporter of HD | |
| Mark Emery | 1/12/11 |
| I brought a 2010 Wide Glide from TSI in Ellington Ct. for msrp, I went to trade it in at Petersons Harley, Miami Florida a yearlater w/7500mi and I am told that the value has dropped to $9,000.00, less than a 2011 Sporster. I have great concern that a american made motorcycle value will drop almost $6,000.00 in value within 1 year. The sad part about this is the dealer said if I want to get more money sell it privatly.. If this is the way Harley and its dealers are going to treat its customers,it gives me pause to believe harley and its dealers have no respect for its customers and the value of its motorcycles are worth no more than the cheap made clothes from china that are sold in this country for high dollars..Harley says they are a american company with pride, but it seems that it customers are treated with disdain..... Thank you for helping me realizing that harley does not care about its customers(repeat not) | |
| Steve Deakins | 1/5/11 |
| Ijust have been reading from some of your unsatisfied customers. I have a1997 1200custom sporster.Ihave enjoyed my bike.Ihave owned it for about 5 or 6 years and invested about 9000 thousand dollars in it.Im just a factory worker and live from payday to payday.I have a wife and 12 year old daughter my daughter is a real Harley fan.I have just been thinking about some ideas for anew design for your sporsters. Imyself like the way your 97 models look better than your new models.We do alot of mountain riding curvey roads.Your bigger model bikes just wear some riders out.So drop me aline or give me a call we can talk about some of my ideas.Id like to be the first owner of a SS Sporster.Ithink this bike would be a Hott Item.Maybe we could both come out to the good you know what i mean. Sales goes up for HarleyDavidson and i could have a Bike of my Dreams.Hope you find this interesting if so give me acall. Thanks for your time. 423-753-8451 or 423-741-1683 | |
| john rody | 12/8/10 |
| Did do a verbal agreement to have an estimate done for some repair work, at harley in omaha. Before the estimate was done the service rep told me that it would be $40 for the testing of my battery. now I'll get stuck with a bill that i didn't authorize; not verbally or written. 12/08/10. I feel I was taken advantage of. The estimate was for Repair work on some fenders. Please keep my email confidential. doingright@hotmail.com | |
| john mattson | 12/1/10 |
| purchased new h-d battery 11/17/09 it worked for 5 1/2 mos. parked bike in garage went away 6 mos (SNOWBIRD) returned to FL on 11/26/10 battery dead. one year warranty/ TO BAD. OUT $149.95. WOULD NOT HOLD CHARGE. I,m glad I didn"t buy any of that chinese crap. I think I'll run out and buy a new Harley Jacket and advertise for them now. FTT | |
| mike gudrian | 11/27/10 |
| just recently purchased a 2011 heratige.while riding noticed a noise in front end.they picked it up checked it out and said this is normal.made arrangements to pick up on weekend.coming home on friday noiticed my bike is in the middle of my driveway.never got a phone call that they were delivering it.mind its dark and my town is not the best town if you know what i mean. while put bike in garage i noticed things missing.windshield and a saddle bag,no key but ignition unlocked.so i ask who or where is my key? this is due to YANKEE HARLEY IN BRISTOL CONNECTICUT. p.s. i also have the v.i.p. service wow do i feel special NOT | |
| john chipman | 11/13/10 |
| Harley davidson of clayton county, poor customer service. I have been trying to get a refund on my extended service plan for 2 months. They do not return phone calls and make up excuses as to why they have not procured my refund.Funny how they were more than happy to take my money up front but do not give a damn about refunding the unused amount which was never used and resulted in a 100% profit for them. | |
| Greg Aholt | 11/2/10 |
| Been riding 44 yrs..I have purchased 32 motorcycles total! This is my first Harley Davidson and was purchased from BLUE SPRINGS HARLEY DAVIDSON IN Missouri. All I've got to say is "WOW"...Never have been happier with a dealership or a motorcycle!! I purchased a 2010 "Classic" in June 2010. Rides and handles better than any other bike I've ever owned. Best dealership I've ever been to.Your overall Company as a hole is a GREAT COMPANY. I will never buy another brand..... Just wanted to let you guy's know!!! | |
| Kelly Rowe | 10/27/10 |
| I just wanted to let Harley Davidson Head Office know the problems I went threw to get a key made for my bike. I lost my key and needed to have a new one made. I went to the Harley Davidson Dealership here in Lloydminster, Alberta on Sept 7/2010 and pre-paid $37.78 for 2 keys. Today is Oct 27/2010 and I still don't have keys for my bike. On Oct 15th the dealership called me and I picked up a set of keys. When I got home I found out they were not the rught ones for my bike. I took them back to the store and they checked it out and I was sent the wrong keys. There is now snow on the ground and every winter I put my bike in storage. Now it is sitting in my back yard covered with snow. Along with missing out on over a month of good weather for driving. I love my 2005 Springer Softail Classic, but am disappointed in this service, but still love my Harley, I just want my keys.. | |
| Jon P | 10/20/10 |
| Long story short, took my 04 sportster to have my carberator looked at and possibly adjusted depending on if there was any problem with it. Drove it up there myself no problems to drop it off. They tell me it would take a day and that they wouldn't add any new parts to my bike until talking to me first. So I get a call from them the next day and they tell me that the carberator is broke and that whoever worked on it before was to blame. Funny considering the fact we bought it new and have never had anyone work on the thing. So I ask is there anyway they can put it back together so that i can at least ride it out and they say "No" you need a brand new one and its gonna cost over $500 for the part and labor. And to top it all off the guy in the front office named "Richard of Legacy Harley Davidson in Odessa TX" says i have to pay for three hrs of labor, and other parts they replaced without my consent and walks off. Come to find out they only maybe spent 2 hrs on my bike instead of 3. Mechanic who actually worked on it had the decency to tell the truth bout that. So now im out 200 dollars with no bike. Not even a sorry and have a great day?? I would've at least liked to have had my bike returned to me the way i left it. If anyone has any advise for a guy who would love to complain to someone worth complainin to let me know. Writtin on 10-20-10...... | |
| kelly hudson | 10/12/10 |
| i bought a buell from harley davidson of atlanta in 07 off the showroom floor. so far the transmission, the gearbox, the entire wiring and eletronic system, adn the fuel system has been replaced. all of this was manufacturer or mechanic problems. its still not running. so now i am forced to solve this issue since the dealership i bought the bike from cant fix it. wtf | |
| Michelle Forrette | 10/10/10 |
| DELUXE HARLEY DAVIDSON IS AN AMAZING RIDE FOR ANYONE I purchased my Deluxe mainly because of its good reputation for comfort, and handling. For up-grades I added long shot exhaust, chrome front end package, mustache engine guard, removable windshield, wide glide handle bars along with a breath taking custom paint job. Finally, the most important advice I have to offer is… dependability! every time you decide to venture out. I highly recommend the Deluxe to either male or female riders. Take my advice you won't be disappointed. I first heard about Latus Motors Harley Davidson through a friend, who knew Marshal Nash and Bobby Scull and said they could be trusted to service my 2009 Softail after my unfortunate and unexpected accident in June. I was very nervous, but gave them a try. I am happy I did! Bobby provided great service, repair, as well as being very friendly in the process. Marshal provided excellent customer service in helping me personalize my bike every step of the way. I am having Bobby put a few other "touches" to make it my own. I'm very excited, and know that the finished product will be everything I hope it will be. I would recommend anyone with motorcycle repairs to head over to Latus Motors Collision Center. These guys take pride in their work and your safety. The only thing that I can say is if you want quality custom paint for your bike then Jason Prouty at Garage 31 is where you need to be. I took my 09 Deluxe to him because he was highly recommended by Latus Motors Collision Center to complete the artwork. He worked in conjunction with Bens Custom Paints who provided the base coat (black cherry) that’s nothing short of breath taking! Absolutely dazzles the eye. What is really impressive about the angel images is the full set of wings on the tank that Jason had to create free hand. The detail is incredible, every feather was painted individually. My husband and I gave him ideas on the art work; however what he did is beyond phenomenal! The remarks made are nothing short of incredibly amazing. | |
| R Fletcher | 10/10/10 |
| I bought a new FLHT IN 2006 it has only has 25,000 miles on it and had to get the cam chain tensioners replaced I heard this is a ongoing problem When is Harley going to make this high cost problem right????????? | |
| ED HALE | 4/15/10 |
| Very dissatisfied harley owner.I know this will fall on deaf ears but here goes. I purchased this bike in oct. of 08 it is a 2000 deuce & purched the edge programe.This is my first harley & probably last.I'am 60 years old & retired but here goes. Since i bought the bike i'ts been in the shop numerous times for the same problems & many still exist. Brake problems looked at several times still exist. Was leaking oil told it was inner primary had oring bushings gaskets replaced stoped leak. Just had it in a month ago & had the upgrade hydrolic cam kit instaled also had oil changed. Brought bike home & within a couple of weeks oil leak. Was told it was nothing they did.Took bike in no leaks brought bike home oil leak. So now i'am stuck with all the problems they had it in for several times & never solved. them0neypit@yahoo.com I feel better now but am certain nothing will come of it. | |
Bill Deal  | 5/17/10 |
| Have an 04 Ultra I purchased from the original owner, who purchased the 7 yr. Ext. Service plan.. Took my bike in to Big Barn H.D. in Des Moines to get the radio and the security system looked at and fixed..Got it back 3 days later with no radio(hed to order one) They put a new bracket in the fairing and a new motor mount..The closer I got to home (about 5 miles) the worse it shook and vibrated. Called them the next morning and they came got the bike to check it out. A couple days later I got a call saying I had a shifted flywheel causing the vibration ?? Something covered under the Ext. service plan. They talked me into doing some modifications to the engine while they had it apart. Said this whole process would only take 1 1/2 to 2 weeks.. Told them about a noise it was making in the top and to be sure to check it out while they had it apart. Low and behold it took them a full 6 weeks to the day to get my bike done and when I called them they said you have a problem ?? Guess what the problem was ?? A noise in the top end.. I am very upset with the service department there.. They do not ever call you to let you know anything about whats going on, dont return your calls, and they dont do what they say they are going to do when they say they are going to do it either.. Have talked to 2 of the 3 owners and finally got the rocker arms and shafts replaced and re-dynoed.. Still doesnt run right and I am afraid to even take it back there for them to TRY and fix again...I had some decals made stating my "opinion" about Big Barn H. D. BIG BARN H.D. SUCKS ! I have them on my Jeep, in my picture window, and on my bike !!I get a lot of thumbs up signs whichever on I happen to be cruising around in or on ..Have had people even stop by my house to ask about the decal in the picture window.. Obviously I am not the only person who doesnt have anything good to say about them... | |
| Stevo | 5/25/10 |
| Harley davidson 19th march bike goes into shop they pick up bike at 12:30pm 20th call Harley not known what's wrong with bike 1:12pm 21 call bike will be done fuse box replaced should be done Saturday called at 2:29 pm 22 call bike not ready go to pick up bile problem still not fixed talk to gms of Harley where bought bike they give me their word bike will be done at close Saturday bike was put back togather and still not fixed after gm gave word will be fixed called at 1:13pm 23go up to Harley kingwood techs not there but told will be done Monday not any later called at 11:00am 24 call bike not done now bars are causing the problem so told Tuesday will be done given word agian and advised them that the Gm said it would be Saturday by close called 10:22am 25 bike still not fixed warrenty is up on June 4th the bike has been in the shop since 19th of may bike is said to be done by the next day call gm not there and no compansation has even been offered for the inconviance or for the lies being told if bike is not done tomorrow than contact corprate called at 11:48 am | |
| Richard Anker | 6/19/10 |
| I have an 09 Ultra Classic that spends a lot of time in the shop for repairs. About 6 weeks ago it went in for a problem with the radio and I was told the radio would be replaced. (They replace the radio with a used radio that has been repaired by some company), but after I have called my dealer several times to find out where the replacment radio is, they have informed me that the radio is on back order and do not know when when to expect one. I did not buy a used motor cycle and I am not happy about settling for a used radio. after owning 3 Harleys in the past 4 years I am very dissatisfied and would like to trade this motor cycle for a gold wing but can't get trade in value without the radio. Feal free to contact me. Richard 321-231-5938. thanks | |
| Trevor Murrell | 6/21/10 |
| I have a harley custom 09 softtail.....love the bike .....but it doesnt run right hard time cranking.....and them runs bad....took it to the dealership where i bought it....3 times they said they couldnt find anything,,,,then took back ....they changed a part and claimed it was fixed......NOT .....what can i do ....frustrated.....disappointed.....help | |
| Dawn Garrett | 8/25/10 |
| Your Elkridge store in Maryland truly have issues with people of color. Why is it hard to get them to fix a new bike that they damage? IT'S ON CAMERA!!!!! ONE OF THEIR EMPLOLYEE SCRATCH THE BIKE AND HE ADMITTED TO DOING IT. How hard is it to fix a minor paint job that you cause? Let talk about the money we gave to that store!! CUSTOMER SERVICE SHOULD BE FIRST | |
| harleyridereveryday | 8/18/10 |
| i am posting this to say thanks to our guys at pensacola Harley-Davidson. there is but one ride-my little Harley sportser. Everyone there remembers the working folks and have gone that extra effort to look out for me and my ride. They've worked my bike in when they are busy and dont just dump me onto the road-when they say your bike is ready-means they'd ride her home. I am hoping that someone in the BIG office would pass this thanks down to MY shop-as it would mean much more than coming from me-i thank them all the time. This is why i have 40,000 plus on my 2005. | |
| Lou Seich | 8/10/10 |
| Pathetic excuse for a dealer and dealership... I bought a Yamaha ATV and paid for a Warn Winch ($69 promotion) and they were conveniently out of stock and said they would ship it directly to me... Waited a year and no winch so I contacted them by phone and said that they would look into it... Never heard from them... Asked numerous times and Hale's said they would get back to me... When I finally called in and actually talked to the owner, he said that they shipped the winch to me and that he would search for the shipping confirmation number... Never did... 9 months later, I receive a survey from Yamaha and I fill it out... Yamaha customer service calls me and says that they will push Hale's to get me an answer in 30 days... 50 days go by and I just get a call from the Yamaha customer service saying that Hale's had shredded that information... Customer service says... nothing we can do... Just another case of dishonesty in the sales trade... I'm out the $69 which isn't a big deal and I will not lose sleep over it... But what I want to do is inform potential customers of Hale's Harley Davidson in Mansfield Ohio that they were totally unprofessional and dishonest with my purchase... Hales Harlet Davidson is a dishonest organization led be an owner who lacks character... Hale's blatently lied about my transaction, purposely delayed gathering information, misled Yamaha and lacked the balls to admit they were wrong... I would not trust this dealer or dealorship knowing how they deal with customers after the sale...I hope that this review will deter at least one potential customer from purchasing anything from Hales Harley Davidson... because if you have to deal with them, after they have your cash, they will just blow you off just as they did me... I should have read all of the other negative reviews out there before I made my purchase... I hope that you do too... | |
| Steven Puckett | 8/18/10 |
| I took my bike in to have a starter changed there were no leaks, after having the work done at Lima Harley Davidson in Ohio. I've had my bike back in two other occasions and they can,t stop the leaks and refuse to finish the job I paid them for. I've got almost a thousand dollars in the repairs and they told me for more money they can fix it. That just isn't right when the job should have been done right the first time. Call me at 567-712-1477 Steven Puckett Jr. | |
| Randy Matthews | 8/18/10 |
| I have owned 5 Harleys and I have been looking to buy another and it will probably be the last one because of my age and the price of the bike is more than I paid for my house and land. I have been on several diffrent H.D webb sites for local dealers here in N.C. and on the H.D webb sites ther is a price for the bikes and a estimated payment for 72 months. I visited the dealers that were on the webb sites and the price of the bikes were thousands of dollars over the listed price on their webb sites. I asked the dealers why the price and interest rates were not the same as on their webb sites? One dealer didn't or acted like he didn't know any thing about the site. I had to show him how to get on the site then he stated "oh that is some thing that H.D put on there". I am disapointed that a price of too much is not enought. | |
| William Von Glahn | 8/8/10 |
| Just a few words to let people know how I feel. I am a ex-vetran and spent 12 years in the Army so my word is everything. I took my motorcycle in for a 10k service, never having my bike in this paticular shop I decided to take mesures to make sure what I was paying several hundred dollars for was getting what I payed for. So before turning my bike in for the service I marked the plugs with a sharpie, well when I picked up the bike up guess what, they did not change the plugs, so it puts the whole service in question. So we go back the next day go thru the bike with the service manager things seem to be ok but driving to work my swing arm covers fall off. Normally that would be my problem but guess what when my bike was in for the service the tech calls and says U need a new tire, well ok so after all that the dealer replaces my parts and wake up this morning and my tire is flat. The dealer Sucks and I will never take my motor cycle to a dealer again for anything, I will do it my self. I reccomend and will recomend to all of my friends to never use that dealer and will do the work for them. I used my biker bucks for the service You know thinking or trying to save my cash , well if you figure this service out it cost me 4000 dollars, thats what I have spent to get the 400 biker bucks plus another 300 dollars for the tire that is now flat. So I am a little pissed right now . And the end result is buy a service manual for 70 bucks and save yourself alot of money and headache and learn to do it your self. | |
| David mcmillen | 7/2/10 |
| I purchased a 2001 sportster and have kept it garaged and ridden it for a grand total of 2700 miles. yesterday the mirror stand bar broke in half and I was able to catch it while riding, the issue with it was poor qa/qc checks at the factory as it was the result of poor casting. then within five minutes I noticed oil on my chaps,thinking it was from a car I was not worried about it until I got home. To my shock and horror the oil came from the front left shock! I have owned other bikes made by the Japanese that never had issue's like this! 2700 miles is hardly a break in! whats next? Your companies poor QA/QC is costing me my very limited summer riding season here in the NW. if you guys don't fix this I will never again purchase a Harley! | |
| jeff bukosky | 7/14/10 |
| I was on a web sight for Vehiclecity cummins HD Flint Mi. found an o8 anniversery heritage softail listed at 17870.00.I requested a quote on the bike in the comments section made offer of 15800.00 out the door .An hour later a sales person contacted me and said best they could do on that bike was 16700.00.I drove about 100 miles each way to look at this bike and get financing,when I arrived at the dealership sales person informs me they cant honor that price for that bike and sales manager has switched me to 2 different choices.I was baited then switched and am not happy,waste of my time.I feel 16700 was a fair price for the bike and they made the offer to me it should be honored.If this is how your dealers treat good paying customers then maybe I should consider honda or yamaha,but i really wanted to buy a HD | |
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