Ford Motor Company Corporate Office & Headquarters

what a expensive piece of junk after several months trying to work with ford they have decided that they cant fix my navigation problem .2500.00 and it wont route coastal areas they say lol well i have news for them get a Magellan it works just fine and it is under 300.00 .sad customer service mine as well be bots just a bunch of trained genie pigs that just keep giving you the run around they havent been very reputable yet but when you sell as many cars as they do all you need to do is put on a good front

I have a 2010 Ford Fusion which I have had now for 3 years, I started having trouble with it going dead in November of 2012. I had to have it towed to the Dealership. After keeping it for 3 days they fix what they said was the accerator which was under warranty. Will 2 weeks later I had to take it back because my engine light came on. After fighting with them for over 6 months now my car is out of warranty, they wouldn't fix the problem because they say if it doesn't show up on the computer they can't fix it. I took my car to another Ford Dealership and they fix the problem by replacing the throttle body. Ford should recall this part because one day it is going to get some one killed. I myself and my family were in the car when this happened and if someone had gotten killed I would have sued you. Please fix the problem and refund me my money.

I have a 2009 ford escape. The welding was faulty on the subframe moulding. They would not pay to have repaired because it was out of warranty. This was a defective manufacturing error that does not occur unless you have been in a collision. Service department reps are robots that read off a paper. Heaven forbid they stand behind the customer. The only wrong thing I did was buy a ford.

this is the second new ford f150 i bought. my 2011 has hard shifting issues. from 1st to 2nd. been in the shop 4 times. ford says it is shifting like it should. yea, right!! they wont do anything about it. ford knows there is a problem, its all over the internet. all they offered me was an extended warrenty. shove it!!. we have complaints with the bbb, the attorney general, the safety administration and who ever else i can think of. they need to fix the problem!! it shifts very hard. not right!!!!

2010 Escape - almost died several times today with family aboard due to defective throttle body that causes vehicle to loss all power and renders you defenseless in high speed traffic. Vehicle continued to stall over 25 times while trying to get home. With hundreds of similar NHTA complaints and several state investigations Ford needs to step forward and recall and replace the throttle body. The car is only 2 years old!

My son purchased a 2010 Ford Escape that has become an extremely dangerous vehicle to operate. What does it take for Ford to recall these vehcihles when they have defective and deadly problems? There have been numerous complaints of defective throttle bodies and to date the 2010's haven't been recalled.

I was a dodge m an for ten yrs. I got my frist ford truck 3weeks ago now iam a ford man I know, it's the way everyone needs to ride

I bought a ford edge from Or dealership. When I bought this I was told up and down that it was an all wheel drive when to find out its not !!!! They took my money and wouldn't do anything about it. Come to find out that they sold me chopped tires and ruined my tires by toeing them in in different directions to get it aligned right which did not work and now I have to spend 1,000 on tires for their screw up ! Ill never go back to that dealership again!! They act like I'm just a girl and have no clue what I'm talking about when infact I do !

I purchased a 2013 Ford Escape on March 28, 2013 and had to put my truck in the shop due to the brakes squeaking. I was told by Ron Bortnick Ford located in Upper Marlboro, Maryland that both caliper anchor plates had to be replaced due the TSB dated January 2, 2013. I am very disappointed at this time because I feel this is something that should have been displayed to me at the time of the purchase. I hope this problem will not arise again with this truck in the future. A very concerned New owner of a 2013 Ford Escape Truck.

had a high pressure oil pump and icp and ipr valve changed at Hardeesville O.C. Ford they overcharged me on the labor and parts, $3,500, as I was from out of state, 4 days latter the repaircame apart they did not warrenty the job, had to pay to get it fixed again.

My 2012 F-150 Ecoboost stalls when its running. I have taken it to Ford three times, twice for the stalling issue, and what does Ford do about, take my name and number and give me a pep talk.

Jersey city ford have awful service in their parts department. They charged me for a part when they weren't supposed to and took my credit cars information over the phone when they weren't allowed to. Then when I picked up the part no one would help me put the emblem back on my car North Brunswick ford does not honor their appointments. I made an appointment to take my car to get services today at 8 am and I called at 10:30 to check up on it and they hasn't even looked at it! I'm totally dissatisfied and will no long be buying fords'

myself and my husband was really excited about finally being able to buy a ford ecsape, limited eco boost, until going to dealers locally and trying to buy a car for 36,000 cash. they refuse because they loose 1000.00 or so..... wow the things ford will go through to assist or help their customers.... ford i am extremely dissapointed in you and will not recomend you to anyone i know...... thanks for the help!!!

I applied for credit approval online, they asked the following on the application- what model, what payment do you want, how many months did I want, new or used/ I put down exactly what I wanted! They called me and said I was approved and asked when can I go to the dealership. I drove three hours round trip .I was MISLEAD by the online application, when I got their the salesman told me I could not have that vehicle! I told him I was told I was approved for the vehicle I put on the internet application. He told me they do that just to get you in! Ford is not running a business by MISLEADING buyers! I will work hard at notifying other buyers so they won't encounter the same treatment by Hall Ford.

Truck was Good for 1000 miles! Has been in the shop 9 times(over 2 weeks this time)! Had a Noise in drivetrain! VERY POOR GAS MILEAGE 14-15, Motor Stalled when raining! Over the dealers head or FORD DOESNT CARE!!! I have ALWAYS been a FORD guy but this truck is a LEMON!!! 2012 F150 window sticker 21 mpg & 2013 F150 17mpg By Leslie Combs Maryville, Mo.

We own a 2005 mustang we bought this vehicle used, and have had several problems with this vehicle, water leaks in the a pillar post! Door handles that stick in the open position and problems with the speedometer, our vehicle also had catastrophic engine failure, can someone from ford please tell me what "Ford Quality is! "

They say if you wait long enough you will see what goes around will come around. I purchased a brand new Windstar in 1996. Before I ever got to 70,000 miles, my transmission tore up & I finally had to get another vehicle as the engine was going as well. I had printed out many complaints about this but the dealership would not do anything to help, I contacted Ford and they would not help either. Ford knew this was a problem with their 95's & 96's. I see where Windstars are being recalled for something else & there are thousands of other Ford automobiles being recalled. I always loved Fords, even though I grew up with Chevy's. I had 3 brand new ones. But after the Windstar deal, I said I'd never buy Ford again.

My 2013 Ford Escape was Brought as a Lease and in 2 Months I've been to Ford New Jersey City Dealer 3 Times Already. The Check Engine Light keeps coming On and the Radio Computer Panel has went Dead Twice Already.....I shoulda got the Hyundia Santa Fe.....At least It's Reliable!!

Please do not buy a Ford Escape. I have had mine as a company vehicle for 2 months and it's a 2013. The windows do not go up and down in the front driver and passengers side. The engine light keeps going on and off, it has already had a serious recall for the engines catching on fire and I don't even have 5K on the odometer....Whew.....

I iwll never take my car to Beyer Ford in morristown, they are crooks,rude, and extremely direspectful!!! I will certainly send a complain to Business Bureau !!!