4750 Wilshire Blvd Los Angeles, CA 90010
(323)932-3200
Reviews For Farmers Insurance Corporate Office
Someone in missouri  | 5/9/12 |
| I go into see my agent and see that he is sleeping on his couch. And then looking around he has achol on his desk. Uou could smell in on him. What a joke. Guess they dont care what their agents do. | |
| Eugenia C | 4/23/12 |
| Absolute worse experience I've EVER had with an insurance company. After 7 years the agent still sends (occassionally) the mail to the wrong address, will NOT return phone calls, will NOT return emails - it's ridiculous. I just tried changing agents/office, and they are telling me that they can't give me better rates like a new customer and it's very hard to change agents. After reading these reviews, I'm just going to go with another company. | |
| Ragnhild Bjerke | 4/24/12 |
| A claim denied. I was in a forward moving car in a parking lot, was hit from behind, and the company has the audacity to blame me and deny the claim. I have driven all over United States, all over Europe, in Australia and New Zealand. The young girl who hit me came running up to me saying: "So sorry, my brakes were not working." Then she later called Farmers Insurance and blamed me in spite of the fact that I had her sign a paper saying she backed into the vehicle I was driving. I don't know how an insurance gets away with this kind of behaviour, but I certainly have nothing good to say about Farmers Insurance. | |
| Melissa Breneman | 4/26/12 |
| I have been a Farmers customer for many years now and still am but I am seriously debating on switching companies. Your company has changes the payment process and are making it almost impossible for us to pay on time. Farmers decided to stop mailing the payment slips with our proof of insurance. I am still waiting on a bill and it is due in 2 weeks. So, I have to make sure that I mail my bill out as soon as I recieve it because usually have to give 5 days mail travel time so our bills aren't late. I used to be able to mail it out a month early if I wanted and never worried that it would be late, now I will have to plan to make sure that for 1. I have the money on hand to cover it at that exact moment and 2. pray that it gets to Farmers in California on time so I don't end up ruining my credit!!! None of this makes any sense. | |
| Sandra Ratings | 5/1/12 |
| Cheer up people! Having been with Farmers for many many years - my full grown adult children have magically appeared now on my auto insurance policy and my ex-husband, of many years living in the other part of this country, is now magically appearing on my property insurance and if that isn't enough they are double billing and just plain demanding payments when NONE ARE DUE and they admit it and then go screw-up some other policy you have with them! Writing to the commissioner isn't going to help you - don't be so naive -YES!!!!!! It is 100% all about the money and not you! | |
| Jackie Weatherl | 4/9/12 |
| I had my home and car insurance with Farmers Insurance Group and I am very disgusted by all the commercials on TV making it sound like such a great company! This company will not pay any insurance claims. I had a leak in my house from overhead and for a while I did not realize that I had the leak. One day I noticed that my ceiling was really wet and I called the agent and told him and ask him if he could come by and check on it. He came by and reached up and touched the ceiling and when he did, it fell down and insulation dropped out, etc. He told me these exact words. He said that the Insurance company would NOT pay for the plumbing or the pipes, BUT they would pay for the DAMAGE that was done. He told me that he would send out the insurance adjuster and get him to check it out. The adjuster came out looked at it, and he also said THESE EXACT WORDS that they would not pay for the plumbing or pipes, but they would pay for the DAMAGE that was done, BUT he wanted to send out a leak detection man to check it out. He did and the guy checked for leaks. He did not need the leak detection man to find the leak, but that was who would be his escape man. When the adjuster left my home, he was walking out by his car and he told me that he would CUT me a check next week and here is the part that I could not believe he said, he said IF that is not enough I will cut you another check. I had never had an insurance man tell me that if it was not enough, he would cut me another check. I mentioned to some family members and friends that knew I was having a problem, that they had said the damage would be covered. The adjuster called me back the next week and told me that they would NOT COVER ANY OF IT! Now when talking to the agent, he was concerned that I was going to call the Insurance commissioner here in Arkansas, Mr. Jay Bradford and I did write to him two or three times, the agent told me that the secret word was, that it was a CONCEALED LEAK! He was setting me up to make sure that it would not be paid for. Well, Honest as I am, that is what I wrote down to the commissioner, and the commissioner listened only to the agent and the adjuster who both told me the same thing, exact words, that the pipes and plumbing would not be paid for, but the damage done would be paid for. They paid for NOTHING! I had been told that the INSURANCE COMMISSIONER, Mr. Jay BRADFORD in Arkansas is there for the CONSUMER and that was who I should contact. The Agent told me it would do not good that MR> JAY BRADFORD would rule for the Insurance Company and he was correct, as MR> JAY BRADFORD, INSURANCE COMMISSIONER ruled in favor of the Insurance Company and they paid NOTHING! Why do we have people like MR> JAY BRADFORD, INSURANCE COMMISSIONER in positions like this, drawing great big salaries, that is only there to help out the BIG BOYS! HE IS NOT FOR THE CONSUMER! IT IS ALL ABOUT MONEY AND HE IS NOT THERE TO HELP OUT THE CONSUMER! REMEMBER THE NAME< FARMERS INSURANCE GROUP, YOU DO NOT WANT TO PURCHASE THIS INSURANCE and REMEMBER THAT INSURANCE COMMISSIONER MR> JAY BRADFORD IN ARK> will NOT DO ANYTHING TO HELP THE CONSUMER! | |
| Donna Brown | 3/30/12 |
| Had an accident in July, 2011, spoke to Nick Walker and according to the material I received, I was eligible for PIP since it was part of my policy, I am a few months from being 62 years of age. I am being told that I am not eligible and my attorney is stating that I a eligible. I am suing your company because of the ungoldy lies that are now being told to me. I was hit (T-boned) by another driver, I did not cause this accident. I been left no other choice but to contact the media and let people know about the typ of service that Farmers provides and how negligent Farmers Insurance is and when people start to boycott them and they loose business they will, hopefully, start treating clients like clients and live up to the contract that they enter into when they take your money. If there are any other clients that have gotten the shaft from Farmers Insurance please contact me so that we can file a class action suit against them. My email address is dbrown249@ yahoo.com. But until then I will be contact the news and TV media in regards to there unethical tactics. | |
| Cynthia Bertram | 3/17/12 |
| VERY DISAPPOINTED! I have tried to call your agent, Ben Kacprzk several times with no reponse. I had emergency oral surgey & I requested a change in my EFT date. I called 4 days before left several messages & texted him as well. He finally called me back & said " there was a 90% chance he could change it. " Really?! My bank recently whooped me with $70.00 in overdraft fees! -What ever happened to customer service? Meanwhile, my Son purchased a new car & Ben promptly took care of him! I tried calling Ben again on March 16, 2012 again no response! WHOEVER answers the phone at that office has no clue. It appears that unless you are a brand new customer or purchasing a new car Ben will be happy to take care of you! However, if you are a customer already on the books, he could care less atleast that is my experience, I wish to request a prompt refund of $70.00 & a new agent if you have someone who cares? I am 55 years old, I have an excellent driving record & I have never had such a careless experience! Maybe I should go with, " your in good hands " ALLSTATE! If you can find it in your heart to give me a call, it would be greatly appreciated. Best regards, Cynthia Bertram | |
| Unimpressed | 2/10/12 |
| I had renters and auto insurance in Tennessee and had to move to a different state in November of '11. I called once I got settled in and asked for my renters to be cancelled immediately. My debt came in and was charged for the renters. The policy was not dropped. I called to my agent, Chris Williams of Chattanooga, and he would not take my calls. I e mailed with no success either. I'm looking for a refund!!!!! The whole compant is non responsive and I would not recommend the company to anyone; only at their own peril!!!! | |
| JENNIFER JELLEN-BREMER | 2/9/12 |
We switched to Farmers after searching for a cheaper Insurance company and thought we had found it when we contacted Agent Joe Hoell in Germantown,WI. At first he was real helpful with information nad setting us up with insurance plans. | |
| Raymond Blanco | 2/6/12 |
| I had a leak in my Transmition and called my agent to get my car towed so I wouldn't damage my car, the tow truck driver decided to not only start my car but attempted to drive it, it went about 15 feet before burning up my trans, I asked for a tow to prevent damaging my car instead they destroyed my trans and farmers refused to pay for the damage stating that it was due to wear and old age. It worked perfectly fine prior to the Tow driver driving it with little to no transmition fluid in it. I'm cancelling myh policy with Farmers they can steel money from someone else from now on. | |
| Amanda Koura | 2/1/12 |
| They lost our payments, and blame us. I have proof that I paid it, but the bank is going to access a $25 fee to stop payment. They told us just to leave the insurance card in the card, so I did. I needed the card and our card expired 6 month prior. 6Months!! There online documents claim that we are not even client. No one tried to save our business. They just continued to make up excuses. Now they are closed and I cant close my accounts. I have spend 5hr trying to deal with them. Avoid Bryan Ernst in Arizona city, AZ and clueless Colleen Plutowski in Casa Grande, AZ | |
| Barb Hayden | 1/27/12 |
| Absolutely unbelievable. I have been searching for New Cheaper Car Ins. I did not call Farmers Ins but I got a call from them..I was busy but I said I'd call them back. I did and the Agent wasn't at his desk so I left a message and he called me back in 1 minute. He gave me information that would save me $75 a year. He said I'd have to sign the papers..duh..Did I want to do it over the computer or should he send me the papers. Also there would be a one time charge of $15 added to feel. I said send me the papers. He said he'd send them to me and would include a self addressed stamped envelope. I got the papers the next day. The envelope was hand printed with both my address and the company's return address. Not the neatest of Printing either place. I opened it and The inclosed return envelope was all printed the same way, very messy and unprofessional. He had printed my name in upper left hand corner, return address. Then the address to send to was his name Mario Gutierrez only and No mention of Farmers Ins. Co. Oh and almost forgot...no stamp on the return envelope. I realized that the quote he gave me was for just Liability and I wanted Full coverage. I called him and again left a message. I have yet to receive a call back. I have never received a piece of mail from any company, that was not professionally printed with their return address...It looked like he decided to 'Play Office that day and scribbled some envelopes with his return address on them. My friends and family said it all sounded fishey and that I should call Corporate and complain. I doubt if I get any satisfaction after reading everybody else's complaints. I am very glad I did not send him a check. | |
| B. Weldon | 1/27/12 |
| Warning. If you have Farmers Insurance and cancel your policy ask for a "Letter of Experience". This will show what they claim they have paid on your policy and that information goes on your record. This counts against you when you go to another company. In my case, they claimed they paid $1,000 on a claim for fence damage, they didn't - the repairs cost me $3,800. I finally got that taken off, now I am fighting claims they say they made for two 'no fault' accidents - they didn't. I paid those out of my pocket. This company should be avoided like the plague. After two weeks of trying to resolve the auto claims that weren't paid I am turning them in to the CA State Insurance Agency. DO NOT BUY FROM THIS COMPANY. They not only will not pay the claims but will lie about it and ruin your insurance record. | |
| Pissed and Annoyed | 1/22/12 |
| Hello, In December I was purchasing a used car. I needed to get coverage before I left the sales lot. I was given business card for Farmer's. I called and gave all of my information to the alleged agent. Babies were screaming in the background,(first red flag), she kept taking my credi card info down wrong and called me back no less than 4 times for the card information(2nd red flag). I was at the lot for over two hours waiting for her to fax my policy to the lot, it never came so I called the agent back to ask her what the problem was. She said she was working on it and hung up on me. I called back and got voicemail so I left a message to cancel my request. I proceeded to seek coverage elsewhere and it only took 10 minutes. More than three hours later, there was a faxed policy from Farmer's even after I asked her to cancel my request. Just to be safe, I had my card cancelled because I didn't trust the agent. Low and behold, a few days later the charge appears on my account. I called customer service and explained that I requested cancellation of the request and I had insurance elsewhere. The regional manager agreed to refund the money and make sure there was no policy and I received notice of cancellation in the mail. I also disputed the charge with my bank. To my disbelief, a week or two later, Farmer's has forced a charge to my account when I don't even do business with them. Needless to say I AM FUMING, THIS COMPANY IS THE MOST UNPROFESSIONAL, OVER PRICED, SUBSTANDARD SERVICE I HAVE EVER ENCOUNTERED AND I WOULDN'T RECOMMEND THEM TO MY WORST ENEMY. If you are considering using them I urge you not to deal with them. You WILL absolutely regret it. | |
| PHIL CARP | 1/22/12 |
| TO: THE PRESIDENT OF FARMERS INSURANCE. I SEE FARMERS INSURANCE IS SPONSORING A PRO GOLF TOURNAMENT. LOOKS LIKE ADVERTISING IN LIEU OF PAYING CLAIMS. I WILL NOT BE CONSIDERING YOUR COMPANY AS AN INSURER SHOULD I CONTEMPLATE MAKING A CHANGE. REMEMBER THE KEMPER INSURANCE CO. THEY USED TO SPONSOR GOLF SHOWS TOO. | |
| mike | 1/11/12 |
| These insurance companies use everyones money to make terrible commercials on tv and radio so in essence we pay high rates for a slap in the face. Maybe if these companies quit the lame ads, our rates would go down. Its a huge scam. | |
| Sharon Woods | 1/10/12 |
| We have used Farmers Insurance for over 20 years. The service for Car accidents was good. However the service for home was extremely poor. On several occasions we have had accidents happen and have found that in the long run it was cheaper to pay for the damages ourselves than have Farmers cover the bill. On one recent occasion, Our diswasher broke and water sat on our wood floor overnight. The floor is warped and needs to be either repaired or replaced. Since I had previous dealings with farmers and having found that it was usally cheaper to do the repairs ourselves, I called to find out what the ramifications would be IF I turned in a claim. As usual I found it would cost us more to turn in a claim as it would raise our rates for years. I decided not to turn the claim in. This was the last straw for us. What is the point of having insurance, if you can not use the benefits. I looked into other insurances and found one that my entire family is using and wnet for a quote. THE NEW AGENT SAID THAT SINCE WE HAD A NEW CLAIM THERE WOULD BE AN ADDITIONAL CHARGE FOR OUR NEW POLICY. I STATE THAT I HAD CALLED AND INQUIRED ABOUT AN INCIEDENT, bUT FOUND AS USUAL THAT IT WOULD COST ME MORE AND HAD NOT OPENED A CLAIM. We called our old Farmer's Agent and asked that she remove the claim report and she refused. She was called several times by members of our family. At one point she hung up on one of them. We feel that there should be some loyalty on their part for the years of payments they received from us and our loyalty to them. I am now going to Farmers Corporate and then if no satisfaction I am going to the Insurance Commissioner of our state. At this point it no longer a matter of the money, it is the way we were treated and the dishonesty in opening a claim that I had not requested, I will hire an attorney. The company is Hayward Insurance of Bellevue, WA | |
| alex m | 1/8/12 |
| Poor poor service, lack of professionalism by Jeff corona ca, stay far away. Never returns calls, iv made 6 visits 4 emails and 5 calls... All I ask was for my insurance to be cancels and he refuses to comply . I didmt pay and now I have a collection notice | |
| MARIA ARMSTRONG | 1/6/12 |
| I had a theft/vandalism to my truck on 11/6/12. I have had nothing but problems trying to get coverage for my speakers and amplifier. I have auto and renters insurance and neither would cover the items. I do not understand why. I also am asking about the wiring because every wire was cut. The answer I got was that because my truck was considered a total loss that I now have to pay for all that myself. I decided to buy my truck back and that was a very huge mistake. I was told it would only be about $40 to register my truck as salvaged and now I have to pay almost $200. I NEVER THOUGHT I WOULD HAVE SUCH GREAT PROBLEMS WITH FARMERS. I AM VERY VERY DISAPPOINTED WITH THIS WHOLE THEFT I WENT THROUGH. My renters adjuster was very good and did help me out through the entire process. She informed me to talk to my agent regarding my equipment not covered. So I do contact her and she tells me that she has nothing to do with the claim. ALL I AM GETTING IS THE RUN AROUND!!!!!! | |
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| Terri Hutchison | 12/13/11 |
| Our company has Farmers Ins for work comp, I had an audit in Sept, after audit I received a bill for an addition 5969.00 asked why as we pay for the whole year up front and they said do to the audit, I asked for a breakdown on how they came up with this and they said they could not provide it. I filed with the AZ Dept of Ins. as I have paid in advance and now am going to get cancelled because they just tell you that you owe without any backup, and of course anything government is backed up for six months. I would not do business with a company like this. | |
| Thomas S Herburger Sr. | 12/14/11 |
| We had an electrical fire in our mobile home on Sat.12/10. We called the 1-800 # and spoke to a friendly rep. who gave us the name of the adjuster to handle our claim. After numerous calls it was later determined that the adjuster was for some reason not available until Mon. We were then told to call his supervisor who's recording advised that she would be out of the office until Thur. The 1-800 agent then said he would contact someone in our state, NM, because the others were in Mich.,,what? Our local Farmer's agent was not available nor returned our calls. We reached her after the adjuster arrived and gave us an estimate that totalled approx. 30% of other (unwritten) estimates received by other professionals I.e. fire marshal,plumber,power co.reps and electrician. We will now continue on our "6th" day without hot water. Electricity was resrored Sat. because of our refrigeration, phone service and heat, so far at our cost. We could not stay at a motel due to a total lack of up front funds and we repeatedly stated so, which was irrelovant to anyone we spoke to within the Farmer's realm. Foremost Ins. and a contract adjuster with "Help Point" Claim Services, Alan Yokely, nor our local insurance carrier whom we've been with for many years covering multiple cars/trucks and home insurance. We are now required to get multiple estimates from plumbers, carpenters,& electricians to submit for complete restoration/repair,maybe. You never can be sure what you're going to get even after years of faithful customer payments until misfortune happens. This has been a huge dissapointment and horrible treatment when quick and reasonable service was expected. There will be a change,,and a follow up, and I do mean UP! This is a VA mortgaged home and thank God, we are protected! | |
| Dr Wilson | 12/10/11 |
| Ross Crisp and Sara Jahnke are terrible agents for farmers here in Central OH. Ross Crisp can't get his act together to return calls or emails, and Sarah Jahnke lies through her teeth. These people should get a Real job insteadof being blantent Liars ! | |
| John Pohlod | 11/17/11 |
| Well, we finally figured out why our house payments and escrow payments went up over the last several years! When our agent Doug Kosley retired and we switched to a new agent you would think your policy stayed the same. Last week, we refinanced our home and found out our fire protection rate jumped from a 4 rating to a 9!!!! so for the last several years we have been over charged for insurance, raising out house payment alot! My wife spoke personall to doug when the new firse station open and fully staffed 27/7 less than 2 miles from our house and we have a fire hydrant at the end of our drive way. Farmers said they would lower our rate BACK to a 4 and refund us$00.00 for THIS YEAR. How about the other 5-6 years we were over charged????? We are contacting corporate in LA and the Insurance Division of Colorado. Keep you posted | |
| Jeff | 11/17/11 |
| Ive had farmers for over 15 yrs. Never had an accident until just yr my son rear ended a car. Yes his fault. You would think having a perfect record of driving for so many years there would be no problem, wrong! Not only did they raise my premium but gave me hassle on fixing my car!! After weeks of calling and seeing why there would be any issues on fixing my car. They fix it. Body shop did a ok job but now stuck with a high premium. So what do I do I look for cheaper ins else where. I find it and very please with my current ins. But now what does farmers ins company does to there loyal customer is take me to collections and screw my credit up! Grant it I was fed up with the way I was treated with the fixing my car and raising my ins rate I didn't want to call and tell them I switched ins company. They kept sending monthly bills but trashed them! I had another ins co before I switched to farmers yrs back and all I did was stop paying and all they did was drop me. But farmers they want to screw you for leaving them!! Stay far away from FARMERS INS unless you want to be Treated horrible and pay more then you should then feel free!!! | |
| P. Henry patrickhenry1109@gmail.com | 11/13/11 |
| Should be a zero star rating for Kevin McWhorter w/ Farmers Insurance group. He double Talks and when he says sometging that reminds me of some Ivy League better than everyone else type of guy. He does not care about your satisfaction. And he very obviously does not read any e-mail sent to him. I plan on following this all the way to the top. Even after telling this what sounded to be old school white shoe, plaid pants that my wife is an executive with a company either as large or bigger than his company, he still does not seem to get the message. I am unsure of what it takes to be a Farmers agent, but this guy has no people skills, and seems to be way out of his element. It is as though he is reading straight from a script. Farmers needs to re-train these agents properly, and focus on people skills. Time to go back to school Mr.McWhorter I wish any of you thinking of using Farmers to contact me so I can let you see for yourself the e-mails,and lack of individual touch. No two customers are alike. But Farmers seems to be using a generic script for everyone. Would be more than happy to refer anyone who wishes to be treated individually and with respect by acompany far better than Farmers. I get nothing out of this, just the pleasure of knowing that I may help even one person from them. Back to school time Farmers. | |
| Beldar Conehead | 11/10/11 |
| **Farmers Insurance Group is the parent company of 21st Century Insurance** My current six month policy premium with 21st Century Insurance is $543.57, so imagine my surprise when I received my policy renewal the other day and discovered that my renewal policy premium will be increased by approximately 38% to $749.81! I have no idea why 21st Century Insurance feels the need to increase my premium by such an outrageous amount, as I have not had any tickets or accidents since I became a customer of their company last July, and the premium increase is far more than the 5% across the board rate increase that they notified me of in the policy renewal paperwork. Since there is no reasonable excuse for a 38% increase in my insurance premium, I asked them to give me an explanation as to why they feel that they have the right to raise my premium so dramatically. Since we live in a free market and I am not obligated to remain a customer of a company which is trying to rip me off, I reserve the right to find a cheaper insurance premium with another insurance company. If 21st Century Insurance will not lower my insurance premium to a more reasonable amount, I won't renew my policy when it expires on January 1st. Before I became a customer of 21st Century Insurance, I was warned by a friend (and former customer of 21st Century Insurance) that they are an unethical company and they would dramatically raise my premiums after the first six months. As it turns out, my friend was correct, and I was a fool for believing that they were an honest company. 21st Century Insurance is nothing more than a bait and switch scam! | |
| Dan Drenakowski | 11/3/11 |
| Very poor i was with the company for 3 years and went shopping for better rates and it didnt take me long to find out how outragiously priced they are. very poor customer service. every time spoke to them they always made me feel like they had something better to do im glad i changed plus i dont get all the mail everyday | |
| Jim | 11/7/11 |
| Dig this! I just moved back to Michigan from California. I have been with Farmers for 32 years in 4 different states. In California, for full coverage auto I paid $72.00 per month. In Ohio, I paid $58.00 per month for full coverage. I just went into a Farmers insurance agent to switch me insurance to Michigan. Now, I have been with Farmers for 32 years. My insurance will go up here in Michigan from the $58 I pay in Ohio to $157.00 per month here. ??????????? I told him to jump in the friggin lake. I hav...en't had a ticket in 25 years and no accidents in 20 and my insurance will triple? Plus I have 32 years with Farmers. He said "Well, your longevity with Farmers doesn't follow you from state to state!" I laughed and said "Ah! Farmers wants loyal customers to stay with them no matter what state we move to but, they don't want to be loyal back and not count 32 years as a customer?" I told him to take a leap. I will keep my Ohio insurance until I have to renew which is in June 2012 then I will find another company. WOW! Loyalty means nothing these days! I am afraid they just lost a life-long customer of 32 years! | |
| Darbie Wentworth | 11/2/11 |
| My agent has twice now has done me wrong. He is my neighbor 2 doors down. He canceled my homeowners insurance citing that I had multiple families living in the home. The family has children who drive. He made prejucial remarks towards "renters" and yelled over the phone that they have too many cars and "what about the one in the back yard." I yelled so loud I became upset and crying. I plan to report him to the better business bureau. | |
| jose estrada | 10/19/11 |
| I have a comurcial policy with Farmers and I am very disappointed. I placed my first claim and i am not satisfied how they are handling my situation. I have a great agent however i can not say the same about the claim representative that is handling my claim. I have been waiting for one of my buisness trucks to be fixed. It has been three weeks now and i keep hearing one story after another on why they can not cut me a check for the amount the damages were. Steve Guy ( special field claims representative ) Promised me one amount when i first submitted my claim, a week later called and said he could not approve that amount because he descovered the damages could be replaced at a lower amount. I agreed do to the fact I could not waiting around for them to decided because i need my vehicle fixed for my buisness. Every day that goes by I am lossing buisness waiting for them to fix my truck. Now three weeks later I receive another call saying they have not send me a check, and now there saying there sending even a lower amount. I am now seeking for a new Insurance company I can relay on. | |
| JOHN DOE | 10/14/11 |
| Very poor customer service. Claim rep and his supervior never called me back. I called and left various messages for them. They are LAME. After 4 weeks I called my lawyer then they responded. OMFG WTF??? They are LAME. PERIOD | |
| mary biggs | 9/30/11 |
| I just found out the farmers agents i have used for 25+ years has been lying to me for most of that yes i was stupit to trust him but now it has costed me 17 years of life ins payment and now my husband is 64 and we can not affford a new policy so we are out of luck and no ins do not use D. Mark tomlimson he will rip u off!!! | |
| Darrell Blackbear | 9/30/11 |
| I have been with Farmers Insurance for a long time. My agent is Michael Campbell In Dallas, Texas. I no longer need want your Insurance. I have found better rates elswere. I will not be paying Michael Campbell or Farmers Insurance any more money. Mr Campbell Is trying to make me keep paying for something I no longer want. Thank you Darrell Blackbear. | |
| Rita Starnes | 9/23/11 |
| I don't even know where to start our local Farmers office in town wanted our business we finally gave it to him. In less than 3 months we received a letter of cancaellation stating we did not conform. Reason given wood and vegetation on property. Yes we have a pallet of vintage timbers for a yard project and we have redwood decking we just purchased to put a deck on our side yard. We have been renovating our house in and out. New irregation and landscaping. Our agent saw our property before he insured us then out of the blue we get this letter of cancellation. Not even a courtesy call from the agent or a return call when we called him regading receipt of letter. Are you people crazy? We live on 1 1/2 acres which is normal in our area.. Recently had a fireman over who said our property was in good shape no problem what so ever. Our neighbors tell us we have the cleaniest renovation site they have ever seen. This is without one of the rudest Companies I have encountered to date. Never use this Company for home insurance. | |
| Dennis Grabmiller | 8/31/11 |
| Beware of farmers auto insurance.Adjusters are unfriendly,uncooperative and low ball claims in their favor.I would really look closely at other companies first.Had Farmers for years and paid thousands of dollars in premiums and had no problems until I filed a claim on an auto total.I would have expected this with the cut rate insurance providers. | |
| sholly seefeldt | 9/10/11 |
| I purchased a policy for my son Kodie seefeldt. In your Blue Springs office I believe Kevin I believe I called to cancell policy on tues after labor day Purchased on sept. 2nd. I was told by kevin him self to send him Email of cancellation. I would then get refund. By chance I called an then found out my son who the policy was for also had to write email. My original Date of cancell was sept 5th 2011 It was Keven who was underminding an miss leading. which makes me very reluctant to ever use your company when I do purchase a car. I would like my refund sooner than 4 weeks. I will report to better buisness . Ms. Sholly Seefeldt | |
| Pacific Wool and Fiber | 9/7/11 |
| So, I cancelled my workmans compensation policy with Farmers Insuance February 10, 2011. August 29th, 2011 I received a bill for $840.46 and at the top of the billing invoice it states Policy Premium Due. I called the 800 number on the bill and the lady I spoke to could not explain what the bill was for. The lady informed me she would have to get with the accounting department and she would get back to me. Well, a couple of days passed and the lady got back to me but still could not explain the bill to my understanding. I sent our old Farmers agent an email 8/31/2011 and have yet to get a reply. I have pasted the contents of the email below. Farmes Insurance 1548 E. First Street Newberg, Oregon 97132 503-538-8898 Attn: Michael McBride Re: Account # CA55713 Good Morning Mike, Can you explain in detail why we have received a bill for the amount of $840.46 for our workman’s compensation insurance? The bill was received in our office August 29th, 2011. I called the number on the bill 877-411-4249 and spoke to Barb Kline. Barb could not explain the bill and informed me she would have to get with the accounting department for clarification and she assured me she will be getting back to me Tuesday, August 30, 2011 with an explanation. I was not contacted by Barb Kline Tuesday, but she did call me Wednesday. Barb really did not have a good explanation in fact she was not be able to explain the bill at all. I informed Barb that I DO NOT understand the reason for the bill and until I do understand the reason and if the bill is justified then and only then will it be paid. So, I am requesting from you or someone in your office to please contact us in writing with a good explanation for the bill since we DO NOT have a Workman’s Compensation policy with you at this time and have not had the policy since February 10, 2011. Also, since this bill in being disputed and a reasonable explanation for the bill has not be given, please advise your company that this bill will more than likely not be paid by it’s due date which is 09-06-11. So, the question still remains, what is the $840.46 bill for. I cancelled this policy in February 2011. Why have I received a bill stating “Notice of Premium Due” August 30th, 2011 some 6 months later after the cancellation, which is also noted on the bill. Policies Cancelled On: 02-10-11 Sincerely, Jim Greer | |
| Calvin Henderson | 8/25/11 |
| I had life insurance policies on my two daughters through Farmers New World Life. Now only one of my daughters has a policy after paying premiums 15 years. I electronically made payment before the due date on the now lapsed policy. Upon receiving a lapse notice, I faxed a copy of my check with the lapsed policy number showing on it. Guess what, they sent me a letter stating I had made payment on my other daughter's policy. It wasn't due and doesn't have the same policy number. Just another one of Farmers poor service issues. Even with the proof staring them in the face (cashed check), they still would not do what is right. Very soon, they are going to lose another life policy. If won't make a difference to them I am sure, but I will be much happier not ever having to deal with them. | |
| Oregon | 7/14/11 |
| I think it's pretty bad that you have a felon working for your company. In the Coos Bay/ North Bend oregon office, one of the ladies was just charged for stealing large sums of cash from the bank she was working at. She did her time in jail and is now working for your company. She's not allowed to be handling any amount of money, but works for an insurance company??? I believe you need to start checking your employee's backgrounds a little closer..... | |
| lizzy | 6/28/11 |
| let me just say from working in the insurance industry some of you need to read your policies so you are educated on what you are covered for after all it is what YOU are paying for each month | |
| DOUG | 6/15/11 |
| WE HAD A BREAK IN IN OUR STOREAGE UNIT. CALLED AGENT AND MADE MANY TRIPS TO HIS OFFICE WITH PAPER WORK IN HAND TO FAX OFF TO CORP. OFFICE. IT TOOK 1 YEAR TO GET ANYTHIG FROM THEM AND TO TOP IT OFF THEY CHEATED ME OUT ABOUT 7 THOUSAND DOLLARS. WE HAD TO GO OUT AND REPLACE THIS CAMPING STUFF RIGHT AWAY. SINCE ALL THIS HAS HAPPENED MANY PEOPLE HAS LEFT THIS AGENT FOR NOT HAVING A BACK BONE TO STAND UP FOR HIS INSURED CLIENTS. IF YOU HAVE INS. WITH FARMERS I'M TELLING YOU TO LEAVE THEM ASAP OR YOUR GOING GET TAKEN BIG TIME. DOUG | |
| Nancy Star | 6/19/11 |
| Why are all of Farmers commercials racist. The minority guy is always the one asking the stupid questions or giving the stupid task. | |
| Susan Vincent | 6/3/11 |
| I would strongly advise against using Farmers Insurance. They are a bunch of thieves. I had 2 auto policies with them and every month when they would deduct the money from my checking account they would take more that what they were suppose to. I would call them and ask them about it and they would say "oh sorry we forgot about the multi-car and multi-policy discount we will credit your account for next month." Well the next month would come and the same thing would happen so I finally told them not to renew my policy and to stop debiting my account. They did not debit the following month but 2 months later they take out double of what it would have been and automaticly renewed my policy. This caused all kinds of havoc with my checking account. I called them to complain and they said they would review it and get back to me on it. Not a very reputable company in my opinion and I would not recommend to anyone. | |
| Sandi's Crew | 5/21/11 |
| Sandi if you are want us to keep puting thingS up about DM Thomas Mundell or others you need to pay us more right now or it stops! | |
| William Buchanan | 5/5/11 |
| Farmers sucks!! paid on time and got the run around when I needed them the most. Don't wast your money and time look elswere | |
| Sandi Geer | 4/25/11 |
| Sandi geer >> At Farmer Insurance says's that I have been getting a lot of negative talk about me! A married women at the time having an affair with my married boss Thomas Mundell. It was not my fault his wife was pregnant and we continued it for years and years after she had her children! Thomas is a player - he has had mistresses in the past, with me and has had more since then! He has alot of money and power to get you to the top of Farmers Insurance (pif) = money. I took the shot for the money! What is the diffrence between a man or a women player? I do not get it? We both got what we wanted = me money = Thomas got power and sex. Thomas's wife Ann should thank me for havng anal sex with Thomas as it saved there marriage and they are still together at this time becasue of it! Women can be players also for money and sex and I see nothing wrong with that! | |
| Very Disappointed in Illinois | 4/12/11 |
| My father had Farmer's Insurance on his home. The insurance premium was always paid up. There was a fire to his home and Farmer Insurance in Illinois has been doing an investigation which has lasted almost 2 years!!! My family and I are about to lose the home to foreclosure because no one was living there because the fire incident made it unlivable. Farmer's was to have paid to get the house repaired so that we could put it on the market for sale. We got notice that the bank is going to foreclose on the 26th of April unless back mortgage payments are made. This does not release Farmer's from its responsibility in settlement for the fire issue on the property. Farmer's Agent (Shaun) refuses to return my phone calls and is, as I am told, the one to make a final decision on the settlement. I have mentioned to another Agent that if "Shaun" does not make a decision, my family and I will move to sue Farmer's for negligence and causing us to lose our property too. Had Farmer's did what they were suppose to do, we could have had the property repaired, put it on the market for sale, paid off the mortgage company - and no foreclosure would ever have taken place. WE WILL BE MOVING TO SUE FARMER FOR DELIBERATELY STALLING SETTLEMENT ON THE FIRE!!!! | |
| Casey Robertson | 4/17/11 |
| Farmers Insurance is the absolute worst!!! I used to have State Farm, and Farm bUreau, and they were much much better. I never had to deal with this scandalous B.S.. There is so much damage to my house from a recent blizzard, and they gave me a check for 4oo and said "sorry thats not covered". Apparently they dont cover much!!! Now we have a lawyer, and they can deal with this retarded and greedy company!!!! We will definetly spreading the word, and we will find a new insurance company when this is all over with. | |
| Farmers are nothing but Crooks | 4/4/11 |
| My car was hit by one of your ensured customers. Your insurance do not want to pay to fix my car even though your customers car was totaled, and she was given a citation by the policed officer. I want to be contacted by the Director of Farmers and I want this case review. Karina 0118220442 | |
| Bob Andersen | 3/31/11 |
I just watched your dryer lint commercial, flames and all. I loved it! It was an excellent commercial. I have a Marketing Degree with an Imagination! I didn't think much of the last one that I watched. "WE are Farmer's" bump ta tha bump bump da da" comercial, but you nailed this one! Bob A. | |
| Thomas Mundell Distict #66 | 3/20/11 |
| Married Farmers agent Sandi Geer was forced to have sex with her DM and move her agency 35+ miles away and is never requried to attend any district meetings to try and hide her now that people have found out! Married DM #66 Thomas Mundell forced her to have sex with him to keep her job then payed her off with polices (pif) = money and wants everything keep quit for his lack of ethics and now wants her out of Farmers! Thomas's wife Ann found out and also wants Sandi out of Farmers Insurance! That is so sad for Farmers corporate america and ethics as Sandi was a good girl at one time! Very sad that some Dm's have way too much money and too much time on there hands to do this! Thomas Mundell said it best of all! I have an Assistant Dm that does all my work for me and this lets me do what ever I want to! Like working 3 hours each day when he had his daily scheduled sex days at hotels! I think Farmers has an ethics problem here!!! | |
| doctor5309 | 3/22/11 |
| Don't think this company is any better when it comes to getting your health bills paid for. I hate seeing Farmer's on a patient's intake form. It flags trouble, delay, stupidity, and non-payment in our eyes. | |
| Gerald Clark | 3/23/11 |
Gerald Clark 3232 W. 43rd Place Los Angeles, CA 90008 (323) 377-3683 Emil: clarkgerald6@yahoo.com Farmers Insurance My name is Gerald Clark and Farmers worked on a claim for my vehicle last month the claim# 1017248982. The service I received from Farmers gets high points short of a couple of items. Firstly my experience with the rental car company has become a living nightmare. Secondly my experience with the auto-body company rates low as well. My complaint is I was told by Caliber auto-body repair that the repair of my truck would take 3 to 5 days, it totaled 22 days which brings into play Enterprise rents. The informed me to have full insurance on the rental vehicle it would be best for my protection to take out the extra coverage, I did. The reason I got into the rental in the first place is that the Farmers agent assured me from the outset that my rental expense would be fully covered. (Not the case) in the end. Bottom line now I have Enterprise coming after me for an $800.00 plus bill that I don’t feel I should be responsible for. What I would truly appreciate is for Farmers to step-up and assist me in resolving this matter. Sincerely, Gerald Clark | |
| Clark | 3/23/11 |
Gerald Clark 3232 W. 43rd Place Los Angeles, CA 90008 (323) 377-3683 Email: clarkgerald36@yahoo.com Farmers Insurance My name is Gerald Clark and Farmers worked on a claim for my vehicle last month the claim# 1017248982. The service I received from Farmers gets high points short of a couple of items. Firstly my experience with the rental car company has become a living nightmare. Secondly my experience with the auto-body company rates low as well. My complaint is I was told by Caliber auto-body repair that the repair of my truck would take 3 to 5 days, it totaled 22 days which brings into play Enterprise rents. The informed me to have full insurance on the rental vehicle it would be best for my protection to take out the extra coverage, I did. The reason I got into the rental in the first place is that the Farmers agent assured me from the outset that my rental expense would be fully covered. (Not the case) in the end. Bottom line now I have Enterprise coming after me for an $800.00 plus bill that I don’t feel I should be responsible for. What I would truly appreciate is for Farmers to step-up and assist me in resolving this matter. Sincerely, Gerald Clark | |
| NATE THOMAS | 3/24/11 |
| I THINK THAT YOUR ADDS ON TELEVISION ARE THE WORST THAT I HAVE EVERY SEEN. THERE TWO THAT ARE RACIST TO ME. THE ONE THAT THE AFRICAN-AMERICAN AND THE FLOOD IN THE HOUSE ,AND THE ONE WHERE THE INSTRUCTOR SHOW PICTURES OF CLIENTS AND ALL THE AGENT RUN OFF ABOUT WHO THE CLIENTS ARE .THEN WHEN HE ASK THE AFRICAN-AMERICAN WHO THAT YOU SHOW A PICTURE OF A MEATLOAFT,THEN YOU TURN AROUND AND SHOW THE PICTURE OF THE ARTIS MEATLOAFT.YOU MAKE THIS AFRICAN-AMERICAN SEEM LIKE HE IS THE MOST DUMPEST PERSON IN THE WORLD. I WAS THINKING ABOUT GETTING CAR INSURANCE WITH YOUR COMPANY.NOT NOW AFTER SEEING THOSE ADDS,I KNOW HOW I WILL BE TREATED. I AM AFRICAN-AMERICAN. | |
| SCOBEY, MONTANA | 3/14/11 |
| IF YOU ARE LOOKING FOR GOOD INSURANCE COVERAGE IN MONTANA OR IN THE USA - BYPASS FARMERS INSURANCE... THEY WERE A TRUSTED COMPANY AT ONE TIME (IN THE PAST ) BUT IN RECENT YEARS THE COMPANY DESERVES THE LOWEST RATING IT CAN GET FOR GOOD SERVICE AND FOR NOT PAYING OUT FOR JUSTIFIED CLAIMS. | |
| Pissed off | 2/22/11 |
| I have been trying to transfer my accounts to a different Farmers Insurance agent for over 6 months and it has been a flipping disaster. It is a bunch of BS. I have had to call a gazillion times and sign a transfer three different times and it still hasn't been completed correctly. I am on the phone right now threatening to go to All State if the can't remove the old agent from my records. I also paid for insurance by phone and they billed me again anyway. A district manager was fired and a bunch of files ended up missing. | |
| Sarah | 2/3/11 |
| WILL NEVER EVER REFER ANYONE TO FARMERS! I READ MOST OF THE COMMENTS ABOUT FARMERS AND SAD TO SAY, I HAVE EXPERIENCED SOMEWHAT OF THE SAME THING. I WILL BE GOING TO NATIONWIDE AS WELL! | |
| karen hodge | 1/18/11 |
| Farmers insurance company is the worse company I've had & still dealing with at fighting to get what is owed to me for a vandalisum of my auto PLUS fighting to get reimburst for a locksmith to get into my other auto. The agents are the most irresponsible people I've ever known. I given agent copy of receipt for reimbursement & agent claims he LOST it, did not call me to inform me of it I still waiting for reimbursement. Every channel I been through they all have an excuse not to help me so in my book they are THIEVES!!!!!!!!!!!!!!!!1 | |
| Jane Doe | 1/27/11 |
| well thanks for all the bad reports about farmers let me tell my story which i don't understand how u going to insure someones car for 2 months and they don't know it then send a bill in the mail saying you owe $232.99.First of all just cause you sign a policy doesn't mean you insure someones car you collect a premium first,second of all farmers is low down and dirty and hell no i will never recommend them to anyone piss on them.By the way my agent was MARILYN SHAW who"s dense and tried to argue me up and down they can insure your car without a premium being paid WHERE DO THEY DO THAT AT Janesville,Wisconsin i guess. | |
| Lynda Mundine | 1/27/11 |
| Over twenty years of being loyal customer. Right after Chrisymas received letter that Farmers was cancelling home owners policy over a small area of peeling paint on house. Contacted agent regarding this, he would get back to us. Weeks went by and husband had to call him. Now excuse is Ike claims. Yes, I live in Texas, NORTH of Houston. We had no hurricane claim, our fence took a beating, but we did not file claim.Have had home and trucks covered for years with only one claim. Tree limb fell on house did minor roof damage. We figured this scam out on our own, if you are a BIG spender with Farmers they are keeping you, if you are the LITTLE guy they are kicking you to the curb.I will NEVER use or recomend Farmers to ANYONE, I hope to see the day this BS catches up to them. | |
| Cynthia Galindo | 1/14/11 |
| Wow! After seeing this website I totally get why i am having such a bad time with them. They are just a bad insurance company and I would not ever recommend the or purchase insurance with Framers. I was hit by one of Framers clients and I was injured and my car was a total loss and they are only offering me a settlement of $700.00 for pain and suffering and I have had to put out of my pocket over $4,000.00 not to mention what my insurance company has paid out about $45,000.00 "DON'T BUY FRAMERS!" | |
| Linda Hagerman | 12/16/10 |
| If you are a logical person, you will realize that the only people who have the energy to fill out one of these is someone who is unhappy with the product. Out of the millions of customers of Farmers who are exceedingly happy, there are going to be a few who are not, either because they don't understand the insurance process or they something fell through the cracks. Rememeber, many insurance carriers left California because we have too many uninsured accidents and too many earthquakes and too many riots and Lakers Games civil disobedience and they can't afford us anymore. Farmers stayed with us for 80 years in spite of all of it. The other type of person who fills these out is someone who works for another insurance carrier. (it happens often on the net - to doctors, to dentists, to accountants). Sometimes they are trying to discredit the company so you'll use THEIR company. So take it with a grain of salt! | |
| Still Dealing in SO Cal | 11/22/10 |
| Bunch of morons - their guy hit me - but he gets up to 9 days to decide if he's going to call and tell his side of the claim or not. MEanwhile, I'm out of pocket - | |
| Felipe | 11/21/10 |
| Hmmmm WOW! After reading these reviews on Farmers Insurance, It all makes sense. After 30 years with Farmers Insurance on both mortgage and 2 auto policies..... THEY HAVE MANAGED TO LOOSE ME! Not because of a claim not paid, but because of BAD customer service and Company Policy. I wish I could express my feelings about Farmers to someone in the company that might care.. Bye.. Bye.. Farmers! Never again.. will you get my business. Oh, By the way! I'm an ambassador for our Local Chamber of Commerce. I will spread the word! | |
| Danny Dingman | 11/2/10 |
| Farmers I hope somebody gets this because I am very unhappy with agent Steve Evens in Mesa Arizona. I have been a loyal customer for 25 years and been with Farmers since I was 16. Well I have ask Steve to help me reduce my home owners and car insurance and he has stated he can't so I went with another company that gave me the same rates and two hundred dollars cheaper a month. Well needless to say I called him and left a message to cancel my Farmers Insurance but he never had the gall to call me back and even ask why and can I do something for you. Well with this kind of attitude I do not want to be associated with Farmers anymore. You may want to consider that your company lowers their rates in Arizona. As I am telling all my friends to never go to farmers. Danny Dingman 602-382-5396 | |
| Beverly Gronlund | 11/4/10 |
| It's really hard to believe these positive reviews. My car suffered windshield and other damage on the I80 freeway near Roseville, CA on September 28, 2010. Here it is November 3 and Farmers agents are "too busy" to evaluate my claim. I must say that I paid to have the windshield repaired as that was the most important. I don't know if someone threw a rock from an overhead of what. Farmers hasn't even looked. These is much more damage. This company "sucks". 21st Century never treated people this way. | |
| Terry Mabry | 10/28/10 |
| I STRONGLY, STRONGLY encourage you that if you are considering buying Home Owners insurance from this company to LOOK ELSEWHERE. You will find out as many have notated here that Farmers does NOT HONOR there commitment to customers. They are great at taking your money, but their (lack of) service is absolutely deplorable. I am embattled right now with them over a roof claim (my ceiling leaks water when it rains) that they refuse to honor, claiming that my roof is "sound", and Good News! It isn't the Roof that's causing the leak! I plan to file a formal complaints with the following agencies: Better, Business Bureau, The Texas State Board of Insurance, The Texas State Attorney General's Office, and Consumer Advocate Groups (whoever will listen) and will be placing a notation on Facebook to dissuade anyone from buying insurance from this company. NEVER AGAIN.. will I ever recommend this company to others. To the many here who have given this company 1 star and have your own horror story... my heart felt consideration for your trouble.. best of luck to you. | |
| Jack Sheepman | 10/27/10 |
| Farmers should be rated in negative numbers. I have been assisting a relative who has paid for 20 years and was turned down on the only claim they filed. Spread the word, this company does not pay claims. This company needs to be boycotted. Get coverage from another company because with Farmers you're not covered any way. | |
| Jane Doe | 10/26/10 |
| Why do I have to give even one star? The story I have will sound like a long running joke. In February 2010 I contacted a Farmers agent in San Juan Capistrano, CA for insurance on four properties and my car along with an umbrella policy. After getting quotes and sending my payments in full, the agent came back and said it was more money. I reluctantly paid it. He then left the company (supposedly) and the other agent took over claiming I owed more money. I balked at that. Soon I learned they cancelled one plicy without my knowledge because they sent the bills to my tenant. This agent promised to get it all straitened out by Friday, October 8. I have not heard anything from him on the "straitening out" but he has sent me several bills to pay. What a joke! It is now October 26 and nothing has been done. | |
| Jennifer Pardo | 10/23/10 |
| Farmers insurance is the absolute worst insurance company i ever used as a provider. If you ever have any accident you have to speak to a farmers employee , then a second party, then a third party and none of them communicate to each other, and they'll probably send you a WRONG CHECK like they did me if your vechicle is deemed a loss. and take their time getting an adjuster out to look at your car so hopefully you bought rentals insurance so your not out $200.00 bucks like i was. I bought both renters and auto insurance through them. My agent, matt schaffer, gave me a reciept stating i had paid auto in full and would recieve the renters insurance bill in the mail. About 3 months go by no bill yet and i recieve a letter stating i owe them $59.00 for covering 2 months and my renters insurance had been cancelled. So to top that off i come to find out that i was double billed by them for my auto insurance and set up to pay monthly. So now they sent me a bill stating if i do not pay them the accrued $114.79 for deciding on monthly billing, when i wasn't they will cancel my service when i paid in full to start with. My agent said he screwed up and was sorry but i have to pay it. Then i was in a collision accident trying to avoid hitting a women going 45mph who suddenly stopped. My car was deemed a loss and I started by negotiating a price with a farmers ajuster who said $4000 then i was sent to a second party to be the middle man between me and their third party who arranges an amount to tell the second party loss dept. He told me i was only recieving $2000. So i had to email them both and told them to work it out and get back to me since their obviously not communicating with each other. A price was arranged and they SENT ME THE WRONG CHECK!!!! I'm going to try to talk to headquarters but i doubt i'll get anywhere so i figured hopefully someone will read this and not give them business. I am getting quotes to switch insurance companys now, not even waiting until my policy is up for renewal. | |
| Ryan O | 10/18/10 |
| Farmers is a horrible sham. so i CANCELED my insurance at the beginning of July this year and have been billed every month since then. i tried to talk to my "agent" who ended up suddenly stopped working for the company. they have taken money out of my bank account every month for the insurance i no longer have and preceded to still give me insurance on a vehicle i don't own anymore. i talked to the appropriate people after getting in about 20 phone calls and being put on hold for close to a total of 6 hours i finally was able to get the leg work done to back date my billing. it has been close to a 3 months and still have not received the check they said we be in the mail in 5-7 days and every time i try to call someone in charge they are always "in a meeting" or "busy". i am out $978 and have been working for a while now trying to file a lawsuit against the company. PLEASE SAVE YOURSELF THE TIME AND BY INSURANCE FORM SOMEONE ELSE OR A GECKO I DON'T CARE JUST DON'T USE FARMERS. it is amazing that they cant get money back to me but can take money so easily. I have since then had to cancel my bank account and get a new one that is the only way i got them to stop taking money out of my account. WORST KIND OF PEOPLE EVER. I REFUSE TO GIVE UP AND HOPE PEOPLE WONT HAVE TO GO THROUGH WHAT I HAVE BEEN THROUGH. | |
mary clary  | 10/18/10 |
| I had homeowners and auto with Farmers for three years and always had a good relationship with my agent and his staff. That's the reason I couldn't understand for over 4 weeks I tried to speak to my agent on the phone left messages but he would never return my phone calls.Finally I had enough went into the office and cancelled my policies listed customer service as the reason for cancelling and I will have to say I don't think they really cared. | |
| carol a forte | 10/16/10 |
| I just disovered that i was paying for my homeowners insurance above what it should be because they have lised on my policy 3 sky lights , an atrium window and I have none of those they did adjust the policy and cost this wear but asked them for a credit for the past years and said the underwriter said NO ... Well I am entitled to that credit since I have paid for years I have been with Farmers and have my car insurance with them as well for years - So how does a company work for the customer if they do not do right by them - will have to look into changing insurance companies by next year .. How sad that I have been with Farmers for years and they choose not to make it right ... | |
| Lori | 10/13/10 |
| I would like to add to the comment I made yesterday. It is not fair of me to judge a whole company by my experiences with Farmers' employees in the one state where I live. Yes, the way I have been treated by almost all Farmers' employees I have dealt with has been horrible and totally unacceptable. I have read many comments about Farmers' Insurance online that are negative. I cannot, however, judge the whole company based on my experiences. However, an experience like this with one "branch" of this company in no way makes a good "first impression", so I will not be able to think well of this company unless this experience turns around in some way. | |
| Lori | 10/12/10 |
| I was rear ended by one of your customers. Long story. I've never seen so much rudeness and unprofessionalism out of one company. I will never, never recommend Farmers' Insurance to anybody -- ever. It seems that there are others out there who are not too happy with you either. I agree -- seems that suspicious things are going on. Hopefully people will catch on. | |
| Scott Smith | 10/1/10 |
| My vehicle was in an accident where the wheel came off my car and hit another. A friend was driving and was fully covered with AAA insurance. The car that was hit by the tire has Farmers. Farmers never even filed a claim and now my friend is in "Collections" for $10,000. What makes this even stranger is that Farmers contacted her originally and told her that they HAD filed a claim and that it was denied. A complete and total lie. Why they won't even file a claim and expect my friend to pay 10K out of pocket makes no sense. On top of that, Farmers originally sent her a bill for $12,800. And now that amount has mysteriously be reduced by $2,800. I don't belive a word out of the Farmers Rep's mouth. Screw them. | |
| Barbara Somers | 9/22/10 |
| My daughter cancelled insurance on a vehicle but never received a refund on her premium paid,when confronting the agent " I forgot " was the response she received! I now cancelled the policy on my home owneers and called the corporate office and was told I should call back in a week to ten days. For what ? So they can eat more of my refund for insurance I no longer need? What a crock . Lousy company!!!!!!!!!!!!!!!! | |
| Lisa Brooks | 5/15/10 |
| I give Best rating for excellent service. However, I am writing to you because I don't understand the decision made regarding the flood to my condo unit. One yr. ago May 31st, the renter that lives above me (Katie Plomgren) caused a flood in my unit. She was cleaning the bathroom floor and noticed the toilet valve was loose, borrowed a wrench, from a neighbor, to tighten the valve and instead of tightening, she broke it causing the flood. I received a letter (4-23-2010) from Joy Jackson, claims analyst, stating: The Arbitration decison was returned with no award. I find this to be so wrong! Famers Ins should not have to pay the expense Katie caused. Am I wrong or does the system just not care whose responsible? I am just so confused about the ending result. Please reply and let me know why she isn't responsible for her damage? I have the most respect for Farmers and I am very happy with the quick response I received. Thank you for all you do! | |
| Joanne Bonnalie | 5/24/10 |
| I am ASTOUNDED by what just happened to my in-laws (they are in their 80's)! They have had Farmer's Insurance for 60 (YES, SIXTY!) years without ANY claims--(now THAT is amazing). A grouse flew into their window and broke it last week and they were told, "its NOT covered"!! Now THERE'S an insurance company thats there for their cliens, HUH???!! Joanne Bonnalie 1421 Grelle Ave Lewiston, ID 83501 (208) 798-9147 | |
| anthony DiFatta | 6/21/10 |
| Hopefully the CEO of Farmers gets this message. I was a loyal customer for 15 years in the late 80's and 90s with the Audie wright agency in Fort Worth Texas. All my business and personal policy's were handled by Audie Wright. That is the only reason I have even considered staying with Farmers after my New Agent did what he did to me the other day. I hope he loses his agents license for what he did. I sell used cars now and have refered 3 new customers to my agent David Offutt in Forth Worth Texas 817-708-9000. We got in a disagreement. He told me he would give me a referral fee for every customer that I brought to him. He said it was illegal to pay me but he sends his customer gift cards to customers that send referrals instead, that is legal. We agreed to $50.00 a car. I referred someone and he sent me a $10.00 gift card. I sent him an e-mail thanking him but told him we agreed to $50.00 a car. I guess he didn't like that I e-mailed him about it, he told me to call him instead but I e-mail him again. He denied our conversation. Then two days later I referred him another customer and he called me and told me that I should find a closer agent because he was a businessman and no longer wanted to carry car policy's. He was losing money selling auto policy's. I called my local agent in Frisco Texas and he Laughed at first, but could not believe that he told me that. Not only that I had to relocate my three referral over to the new agent because he no longer wants to handle auto policy's because he is losing money doing it. Also every time I would fax him he told me he never got it. Everyone else always has gotten my faxes accept him. Also several times he said he would call me back right away just to be called back 4 hours later or the next day. I'm sorry but this agent shouldn't be representing Farmers telling customers that he doesn't want they're business because auto policys aren't worth his time. That is his job/ Maybe he needs a new job. He is no business man and has no business representing Farmers insurance. | |
| Michelle Grier | 6/22/10 |
| I am writing in behalf of both Farmer's and, in particular, my agent, Douglas Ray (San Diego, CA). Doug has basically taken care of all my insurance needs for many, many years. He has always responded with alacrity, compassion, and concern. Most of us live our lives without (mercifully) needing to make claims. This had been the experience of essentially my entire adult life. Over the last two years, however, I have been in two car accidents. (Even I cannot believe this). Farmer's took exceedingly good care of me. Doug, especially, worked behind the scenes, negotiated with collision repair services in my behalf, set me up with rental cars, and basically held my emotional hand through these two traumas. Anyone above who has not experienced a good experience with his/her agent simply does not have the best agent! Farmer's is wonderful, in the hands of a competent and qualified and compassionate agent. Douglas Ray Insurance Agency is one to look for in this regard. I promise. In addition to handling my two accidents, Doug has worked with me to insure my house, to insure my daughter as a new driver, to insure rentals, to set up umbrella policies. I am quite serious when I say that he is simply the very best. If you have not had the most responsive agent, don't give up on Farmer's. Call Douglas Ray Insurance Agency. | |
| Solomon | 9/1/10 |
| Farmers, Thank You so much for opening my eyes to possibly one of the worst companies I have ever had the unfortunate experience of dealing with, not only are you money hungry but it seems all your brokers and agents have the same M.O.to avoid contact. I have been driving for 17 some odd years and I have a clean record. Farmers sold me a policy and stuck me with a woman named Rita Caliogstro, she never called me back and never fixed or updated my policy. I moved and my address never changed nor did she care to update my policy. Needless to say she got fired and Farmers being so amazing as they are, decided to transfer me to Bristol West and up my payments as well as having me talk to under educated assistants.Both whom have spelled words and States names wrong. That personally is disrespectful and shows the intellect of the agent and agency too. I have been a loyal customer and now because of how Farmers does business and the manner in which they choose to treat their customers, I am going elsewhere! How bout State Farm awesome coverage better premiums and an actual broker that you know by name , oh and an assistant that knows what the hell is going on and can be as good as the broker if not better! Love it. 70.00 bucks a month for years to come! Eat it Farmers. I hope your company fails or opens there eyes to the bad reps making you look bad. I say 'you'as in corporate! Get it together. Solomon | |
| Shirley Ames | 8/17/10 |
| My agent is Ken Wasa out of Plymouth Michigan. A few days before my monthly insurance was due I cancelled my insurance because I got a better rate. Now they have sent me to collections for $54.32. I have talked with them several times to ask them why they are billing me for $54.32. My auto insurance was paid up to date and I cancelled prior to the next pymt due date. So why am I being billed? My monthly rate was always changing like the weather which I never experienced with no other company. When asking Ken Wasa why the rates change he said "it was'nt him, it was corporate office making the changes". His secretary also told me in a very rude manner she wanted me to send her my new policy info which is private information and falls under the Patroit Act. Now they have sent me to collections. I will never go with State Farm ever again nor will I recommend any body to State Farm after my experience. I think there is alot of fraud going on. SA Colorado | |
| april barnett | 6/29/10 |
| i will never refer anyone else to farmers my agent is outstanding but the company doesnt put their clients first then the take their time about processing your claim i hate farmers and will be going with nation wide.... | |
| Tri-Cities, WA | 6/30/10 |
| Please delete my home telephone number from your files do NOT under any circumstances call that number again I received a call tonight past 800 pm this evening from one of your local divisions requesting me to come in and meet with my agent so it is very obvious to me that you folks cannot RESPECT the use of my personal number in an appropriate and proper manner this is a responsibility entrusted to you First I am on the do not call registry I would suggest your folks find out what that it purchase a copy and RESPECT those of us who have to renew our numbers on there each year secondly what business calls past 8PM obviously one who has never consulted an etiquette book thirdly I have always been told that Farmers is the most expensive insurance and Ive never bothered to check other rates etc that is my fault for being lazy but thank you this has spurred me on Wow what a great way to spoil my evening but hey you got me up and on the computer comparing quotes so for that I sincerely thank you I have been covered by Farmers since I was 16 and am now 44 | |
| Darrell Howe | 7/18/10 |
| I was the victim in an accident here in Missoula, Montana. I was rearended by a Farmers Insurance Carrier. I AM VERY UPSET AT THE COMPANY FARMERS HAS BECOME!!! You used to be a stand up company that was fair to everybody in an accident. I had a 1984 Toyota Pickup that I was restoring. It was in my family for 20 years. When I was rearended, he totaled my truck by causeing $1971 in damage. Your insurance company said my truck wasn't worth that much so they considered it a total loss and cut me a small check. I showed him my receipts where I had put over $2,000 into my truck within the last 8 months in order to restore it. That only got me another $285. I should be reimbursed the total amount it would cost me to fix my truck since a replacement was not available. It isn't your companies place to afix a small value on a truck that I was restoring because it was good on gas and insurance. Isn't there any Farmers Insurance Policy that would allow for unusual circumstances such as mine? My adjuster, Matthew Lynch, would rather I take my business (I carry Bristol West and Farmers too) elsewhere rather than pay me the $1000 that I put into my truck and should not have to lose. I was the victim in this accident. Why should I lose $1,000 because I was rearended? That $1,000 would be reimbursed to Farmers within two years by my insurance premiums alone. Now, Because Farmers is not the fair company that it used to be, I will be looking for different carriers for my renters and car insurance. I will also be taking my friends and family with me unless somebody starts treating me fair. I don't think that is too much to ask. I have already filed a complaint with the insurance commissioner here in Montana. I would love to call him and have him pull this complaint. Will you please help me? | |
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