Family Dollar Corporate Office | Headquarters Phone Number Matthews NC

Family Dollar Corporate Office | Headquarters
10401 Monroe Rd. Matthews, NC 28105
(704)847-6961

Reviews For Family Dollar Corporate Office

leslie mccully

4/13/10

family dollar at southgate usa in maple heights ohio 44137 has one of the worst cashiers i have ever experienced in my entire life, this lady is too old to be so mean and unfriendly, i tried to obtain a corporate phone number to complain because i have been coming into that store for years and still the same mean lady with the most funky attitude you ever imagined, one thing for sure, family dollar does not pride themselves on customer service, because that store should receive a -0 for customer service attitude, i still would like to speak with someone from corporate and do plan to do so, that lady should not be working in public!!!!!!! boo for family dollar in maple heights, southgate location shame on you for allowing the devil to wait on customers.

sally hansen

4/15/10

Family Dollar at Greenacres, Palm Beach County Florida, in the corner of Lake Worth Rd and Jog Road. The manager is the worts I ever seen known before. This is also an older lady in her fifties, looks grumpy and annoying. She doesn't know what she is doing. She was in the cashier and talking loud in her phone. I asked for the bathroom keys and she said it was out of order, everytime she says the same thing. I have a medical condition that I need rush to the bathroom sometimes. I want to talk to somebody in the corporate office because I cannot believe that somebody like that can work for the company. If this lady is so mean with the clients, she may be worts with her own employees.

Missy

4/16/10

Family Dollar on Hively and Prarie in Elkhart, Indiana.
The cashier Jessica, was extremely rude. When I approached the cashier with my purchase she rang me up and the entire time sat talking with the other cashier. Her back was turned to me and she held out her hand for the money without even telling me what I owed. I stood there for a while waiting for her. She finally turned around to see why I hadn't put the money in her hand. I asked her how much it cost, and she told me. I gave her the money and she resumed talking to the other cashier. She didn't tell me thank you for your service, tell me how much change I was supposed to get or anything. I don't know what's worst, Her being rude to me, or the other cashier that didn't seem to think she was doing anything wrong. I go to this store a lot and was very upset about the service I recieved. It's sad that there are so many people who are looking for jobs and this company is hiring these rude and incredibly inconsiderate people. Judging by the other reviews I am thinking that this company looks for the grumpiest and most insolent people they can find to work their stores.

Thea

4/17/10

I had gone to family Dollar store in Houston TX off Belfort and Broadway, I bought some mascara, when I got home later that evening I noticed it wasn't in the bag, I was very up set, I felt cheated. I did not go back right away because of my schedule, however, when I did make it back to the store where I spend more than $30.00 at a time, I approached the young girl who rang me up and explained to her what happen. Instead of her apologizing, I was not rude, eye to eye I explained to her, I paid for a item she rang up, I wasn't asking for the item because it took so long for me to get back and I did not have the purchase recite with me. Instead of her saying I am sorry that happen mama, I don't know could have happen let me talk to the store manager and let me see what we can do, or let me take your information I will call corporate and see what we can do she didn't do any of that. Instead she started get rude and insulting as if it was my fault she did not place my items in my bag I trusted her to do that she started talking down to me as if she had a right. I was hot fit to be tied. This is my first step in my rebuttal to what happen to me 1 month ago, I forgiver her, however, something won't let me forget . I must report it. My rating on their problem solving is poor..

Rhonda

4/19/10

I went to get my dogs treats because I shop at this store atleast 3 times a week. There was 2 cases of treats marked with stickers taht said they were only $.85 a bag (2 cases now) however when I got to the register they rang up as $3.00. I told the lady that was working the register to please look at the price sticker she then made me feel like I was stupid. She started yelling to the back of the store where another lady who worked there was located. The other worker then came up. Once the first lady told her the problem the second worker went back and seen they aere all marked as $.85 but because her little price gun said $3.00 she refused to give me the $.85 price. Needless to say they were very very rude and I did not buy the treats. I spend an average of $50 every time I go in there. I will never go in there again. I did ask for the info of some one I could contact and they did not want to give me this information I had to wait 15 minutes. I cant believe a store could let such rude ignorant people in the store to work.

Kisha	4/29/10
I always shop in family dollar I find the best deals for my house hold items and everything else I need I dont always like going to big stores and if you have the same thing at a lower price then the choice is obvious and I do comparison shop thank you always family dollar

Joan Robichaud, Winchendon, MA 01475

5/3/10

Bought a $1 birthday card which is encased in cellophane or plastic and has to be opened by cutting with scissors. When opened, there was just a card and no envelope. This is unusual as I have purchased many of these $1 cards. Nonchalantly I took the card to the Family Dollar #2225 and expected no problem in asking for one of their regular envelopes which is located in the .50 cent section (which are always mixed up). To be concise, the salesgirl called Sherrie? said I could not take an evelope and was rather insolent and refused to give me her last name. I asked to see her supervisor and she said she was the supervisor. Tried to explain to her that it was not my fault if in packageing one card slipped through the process. I have always considered Family Dollar to be one of my favorite stores in our small town and buy many of my paper goods and cleaniang supplies there. It is not the amount of money, but the principle which really irritates me plus the additude of the clerk. Joan Robichaud -Robyjo103@Verizon.net

Dawn Peterson Jones

5/4/10

I am a professional, working in the City of Hartford, CT. I often go to the Family Dollar Store on New Britain Avenue in Hartford on my way out of the city of Hartford on my way home to the suburbs.
Tonight, May 4, 2010, I left a meeting in Hartford, CT at 8:30 knowing that the Family Dollar Store on New Britain Avenue has a sign that says it closes at 9pm. I arrived at the store exactly 8:45pm.
When I went to open the door it was locked, although there were customers in the store. I knocked on the glass door and asked the employee (short, black man) to open the door. He laughed at me. I stood there knowing that as soon as he got finished ringing up his customer he would have to let him out, and that was when he would let me in.
When he finished ringing up the customer and opened the door to let the customer out, it was 8:50. I said, Hi it’s not 9pm and I need only 1 item, right there in front of the store. He laughed and closed the door on me with other customers laughing in the store. I was outraged! The customer that had just departed was as annoyed as I was and said that he was fed up and not going to shop there anymore because of how he saw me treated by your employee.
I feel it is very important to make sure corporate headquarters of any company know what is going on in the field, although you probably already do know. I fear that because of the location of your store/s you really don’t care about what people like me have to say.. You’ll make you money off of the backs of the people in the neighborhoods of where your stores are, and I am sure this is probably going on deaf ears and that this must happen all the time to the people in the neighborhoods of where your stores are because your employee was most comfortable having fun, being lazy about serving me, your customer.
I will NEVER step foot in your store again, and although it may not matter to you (or the short, little black employee who would not let me shop in your store within your posted store hours) you have not only lost a good customer, but word of mouth is more powerful than you know.
I know you will continue to enjoy taking advantage of those folks in your neighborhood who can’t shop elsewhere, but fortunately for me I was able to go to another store and pick up what I needed. Shame on you!

Gary Wagner	5/6/10
We are a Non.Org We do Educational Presentations on Drugs & Gang Presention. We go to schools and other plases. We have been doing this for many years...We need your Finacal Donations to keep doing this....thanks Gary

Margie

5/6/10

I'm in El Paso, Texas,went to Fanily Dollar on S. Zaragosa. Was trying to do some shopping but found it very difficult because of the hollaring of obscenities being hurled from one employee to the other. Went to the front to ask for the manager to bring it to their attention, to my surprise he was one of the ones speaking like that at high voice with no regard for the customers in the store. I realize that now adays there is no regard or respect of persons, but there is still some people in this society that dont believe in using fowl language and much less in our place of employment. It's called having a modicum of class and self respect. The manager's name is Ivan Rodriguez. I will no longer be shopping at you store. Just because you offer low prices does not give your employees the right to disrespect the people that are paying their salary. You don't offer anything lower than 1 star, in my opinion that store deserves much less.

Dr & Mrs J C Guignard

5/8/10

We recently made a bunch of purchases at our local Family Dollar [store #6910] in Metairie, La. On the back of the receipt is printed a sequence of promotional ads and come-ons, including an offer from Fast Tax [www.fasttaxweb.com] to register online to "WIN $10,000!", But it appears from Fast Tax's website and official rules that that contest closed and the prize was awarded in April 2009 (yes, that's 2009). Now that's a cheesy promotion and a timewaster!

Dee Jones

5/8/10

Overall, the FDS I have visited are wonderful....but this is my third occasion visiting 4301 Statesville Road, Charlotte, NC 28269. I transferred in w/Wells Fargo from the west coast and never I have had such poor customer service as I experienced May 8, 2010. I stopped in to purchase paper goods for Mother's Day. As always, I browse the isles...I never go in and get one item or what I intend to get....I noticed a hamper, brown in color with some damage. I asked the for the mgr and the asst mgr(with her neck working) abruptly stated, "the item has to be sold for the price indicated"....Well I can understand store policy referencing damaged items, but ATTITUDE...no way. I have been in customer service with Wells Fargo Mortgage for 17 years and I Know good customer service. I have lived longer than those young ladies all huddled together near the cash register....no one on the floor to assist customers...that is a no no no......CUSTOMER SERVICE CLASS for Statesville Road....I also have noted a different mgr....that says it all right there. What is the problem. I will never visit that one again let me assure you.

Lynn Carter

5/8/10

I worked at Family Dollar in Lincoln for a year. Just recently the store had a bad inventory and all the employies were being interigated by corport manages. The loss prevention guy Dereck, was a compleate jurk, trying to blame the help for the stores losses, Also under investigation is the manger Chris Williams, he is the one they should be investigating, he is a crook! I was the only employer that always called him as soon as posible when ever I was sick, or needed time off. There were and are still employies there that just don't show up for days at a time. Last July 4th, Brenda called out sick, I later saw her drinking at a party and I worked her hours, and she is still in the systum. Yes, I quit my job at the Dollar Store, without giving 2 weeks notice, but I have saved Chris's ass a number of times, I think the fact that I was taked out of the systum was unfare, and the people that were steeling are still there, and still come in there, such as Chris's good friend Marion

Anonymous

5/12/10

Im in Fort Stockton, Texas, Im a customer that always likes to shop at Family Dollar, but its too hott too shop in there and to be living in West Texas. I dont believe there Air Unit is working.I even purchased several variety of chocolate candy and was melted badly I was very upset. Other than that I have no other problem with the store the Employees are very friendly and helpful, great prices on everything sold there, and a very clean store.I really think something needs to be done with the air conditioner.

Pam

5/12/10

I will never walk foot into the Family Dollar Store#4844 in Mason City, Iowa again! Every single time I go into that store I think to myself "who hired these people?" The customer service is horrible and the Manager is completely NOT Manager material. This visit was the last straw! 5 cashiers standing eating pizza and pop, while I wait for service at the counter, and they say to me "hang on a minute". While you stuff your face infront of the customer? I have the Manager yell across the store for somebody to check me out, just so she can stand and eat? I was in the store one day and a cashier was talking on the phone, while checking me out, and was swearing! I can't believe with all these people looking for work, they hire these people to work. Is the job pool in Mason City, Iowa that slim picken?? Seriously..your company has to think about customer service!

Sarah

5/13/10

I went into one of your stores #7303 in houston texas. I was trying to go down an aisle that the cashier and a manager was on talking to two guys that was right there. When i walked up with my daughter they just looked at me when i said excuse me the cashier looked at me crazy and bearly moved so i would have to go around her when i got to the foil she was down telling the manager and the two guys something. I then went to pay and when she came over I said excuse me what is your name? She responded "why"... why do you want my name" at that point the two males and the manager walked over as the cashier started to argue with me... they came close enough to try and intimidate me at that point i sent my 8 year old daughter to the car and then I said don't worry about it... I will just call corporate... then i asked the manager "aren't you the manager and with an attitude she said yes... i told the cashier to just let me pay for my stuff and i left out to my car while i was outside the men kept walking in and out of the store making comments... this was very disturbing to me that this happened first of all in front of my child or that it even happen at all

michelle mckinney

5/14/10

I stopped in the store on my way 2 do laundry. My cat needed food and I needed some tissue and dish detergent. The cashier was very rude to me. Also when I paid I asked for my change to be given to me broken up 2 tens or a ten a five and five singles. The cashier tried to act like he didn't hear me say that and another employee appearing to be a 3rd key supervisor thiught how he was treating me was funny and laughed.I love family dollar but will never go back to that one again
My phone number is2194278805 in the event someone who cares aout quality customer service would like to call me

Sheri

5/15/10

I was in the Overland Mo location today and could not believe how unprofessional and degrading to the employees the "manager" of the store was. An employee had just walked in the door and this manager started racking her over the coals telling her she was going to write her up, while I was standing there at the register being checked out by the manager. I called up there when I got home because I was completely appalled by it. Spoke to this manager, who come to find out is already in communication classes because of previous incidents of this nature. This employee has every right in the world to sue her for this. No one should have to take that kind of treatment and be degraded in front of customers like that. The staff are only as good as their managment in ANY business. I will no longer be shopping at Family Dollar. Dollar General is closer anyway.

Patricia

5/17/10

I am appauled it took your company so long to recall the plastic darts. A close friend of mine lost her 6 year old years ago due to choking on those stupid things. You were notified then of the dangers and you did nothing! If I can find a way to contact the parents of the latest victims, I assure you, they will be notified. I hope they sue and I will be the first one there along with other family and friends of the first victim, to support them.

Jenny

5/19/10

I USED to shop at the Crowley, TX store but
it seems like everytime I go there they forget
to put some items in the bag. I will NEVER
EVER shop at a Family Dollar again. I thought
it was great that they have stores like these for
the less fortunate people but SOME of the people
that they hire in these stores ard RIDICULOUS!!!
Not to mention when I try to call the store and let
them know my items are missing, they didn't
answere the phone. Family Dollar just lost my business.
Hello Dollar General!!!:-(

Ernest Brown	5/19/10
I bougt 2 (50feet)water hoses from family dollar store in Atlanta Georgia tow month ago and I repaired it 4 times they are no good

Shirley Pearson

5/19/10

On May 15, 2010 i visited store 7051 in lumberton, north carolina. The managers on duty were very nice and they assisted me around the store. I am disabled and they were there to help me. I really did appreciate the assistance in the store. What a great mgrs. I will continue to shop at this store for now on. I asked for a comment card from the mgr, he gave me one and I asked for their names which was Tasha Hasty and Jerry Hower. Good job family dollar.

Lori P

5/21/10

I went into your Sidney, NY store to make my regular purchases. The cashier refused to double bag so I called over John who approved the double bagging. When my purchase was completing the cashier cursed me out then PHYSICALLY ASSAULTED ME by punching me in the back!!! I am on the phone with the corporate office now and then am going to my local police department to press assault charges! THIS IS HORRIBLE!!!!!!!!!!!!

Liz Morgan

5/21/10

May 21, 2010 at 11:30 am I pushed my cart with my selected items to the cashiers counter at the Scottsburg, Indiana Family Dollar Store. Wrote the check with a pen I grabbed from my purse. Made the comment,"Just because the ink is red, doesn't mean the check is bad." The manager told me that I'd have to write another check because the bank would not accept red ink checks. Fine. Blue ink. Hand the cashier the check and an id. Still no go because the address on the check and the id were different. But as I told her, I have purchased items in the store several times in the last several months with no problem with my id. She said it was store policy. Okay. She kept telling me it wasn't her fault and I kept agreeing with her. By now I am getting frustrated as I've written two checks so I told her to forget it. I no longer wanted any of the merchandise I had selected. Forget it. She wasnt happy, but so. I left the store, and before I reached to my car she came out the door and asked if I had something in my purse that I had forgotten to pay for. I was speechless! She said the store detective had seen me put makeup in my purse. I don't wear makeup and dont even know if I had been in the makeup aisle! Anyway she asked me to go to the back room and I emptied my purse. She finally let me go. I asked her, "After my shopping experience at your store today, do you think I will ever shop here again?" Absolutely not! I feel she was angry because I didn't purchase the items I had chosen earlier and wanted to get even with me!I have been to the Chamber of Commerce, Attorney's office, Police Department and now sending this review!

Jackie

5/23/10

I would like to acknowledge the excellent customer service I received from Heide Johnson in regards to an $8 item that I had purchased which failed shortly after purchase.

Heide promptly answered my email regarding the problem and quickly forwarded my claim to the manufacturer where the item was quickly replaced.

I work in manufacturing where our end customer product would cost thousands of times more than my $8 claim. I only wish my customer service departments had the same sense of urgency and customer satisfaction that Heide showed for my $8 item!

Thank you Heide Johnson!

Anonymous

5/24/10

well i have shopped at the Pecos New Mexico store since it has opened and now and i am appalled with the actions of one of the employees Julie Garcia, who constantly approaches me every time I'm in the store to flirt, pull her shirt down to show her breast to me in front of my children, she stands & sways side to side batting her eyes, i told the young lady that i am happily married. the most recent she was so froward that she reach to grab my rear end. that is now ground for a sexual harassment charge! and if this is the type of company that you are trying to run well it is very disgusting! i am currently in search of finding the most cutthroat lawyer that i can find and make an example of this.
On another note there are two employees that i would like to send my most warmest heart felt Thank You too for being so helpful and nice, one is she said her name was Nikki Aragon, and the other is Danielle Vigil. Those to girls should be promoted or given raises for there extremely professional attitudes towards me. I would like to thanks them through your site so maybe it gets to them. as long as the other girl (Julie Garcia) continues to work there i will never go back and i will tell every person i come in contact with to NEVER shop there.

thanks
Anonymous

Gary	5/24/10
Please give this people a break for god sakes they make the lowest amount of money POSSIBLE for you all to come in acting like dicks

Dee Bowen

5/28/10

I sent a message earlier....based on all these comments I just read you all have a lot of work to do,,,in the mean time until I see an improvement at that Camp Springs, Maryland, Padgett Corner store on Allentown Road, I will be doing most of my shopping at Target..........You need to hire more professional managers who really love with they do and more staff, and it seems like you all are not paying your staff properly thats why the turnover is so drastic. You pay for you get......And stop firing the good managers.............I wish that manager that was there from 2007 - 2008 was still there, she was a lady in her late 40's to mid 50's don't know her name, but that was the biggest mistake you allowed your district manager to do.....

neil crowley

5/28/10

2-3 weeks ago i wrote to inform you of substandard conditions at the store in charlotte hall md.especially since a dollar general store was going to open in 2 weeks,which is less than 100 yards away.
i was in the store on thursday 5/25 and saw great improvement.store was neat and clean-floors finally waxed.it was greatly improved on their in stock position.
i hope they have a sense of urgency in keeping it this way as dollar general will take their lunch.
by the way,dg opened on friday 5/28.

thank you
neil crowley

Concerned customer

5/31/10

I went to my local family dollar earlier today and when at that the register some of the
employees were standing at the register one of which was a mannager alking about smoking pot. Then I return to the outside an as I step out the door the sent of marijuana wold about knock you down, it was very strong. I personally think that Family Dollar need to drug test thier employees at the Chapmanville W.Va. store. This isn't something that he customers wants to see, hear or smell when shopping in thier store.

n/a

6/1/10

Well, most of everything we are reading complains of customers to store employees, this is going to be different, I was a store manager, I got fired, I worked big time for the company, the only thing to say it's that we are been treat like slaves, our AOM, PM and CTM doesn't have the education needed to treat us, they threat you by terminate you if things are not right, managers work over 60 hours and under salary there is nothing you can do, salary means to work everything by your self, open, close, run registers, sweep, mop, unload the trailer, process freight, work more than 56 hours a week, cover vacations because you dont get the credit enought to cover it, it comes out of your budget, need to clean restrooms, being a store manager means all this when in other places store manager means to manage only the store, manage employees. Family Dollar it's a good company but it's been manage by the wrong hands: District Managers, Performance Manager, RVP, LP the 4 steps cover their backs. There's no way you can touch them because your calls get block and they actually don't investigate was going on at this level. Think Twice when working for FDS. probably will end up like me, living in a store leaving everything a side, family, friends, own time.

n/a

6/1/10

Mrs> lindsey

6/2/10

I live in houston texas and sop at store#5613 on tc jester at little york. one day i was in the store and dropped a glass of tea. i went to inform the manager and she was very irritated. I told her once again that it was an accident at which time she mumbled something under her breath. i said excuse me what did u say at which time she called me a black bitch. i was furious and asked her for corporates number which she refused to give me. When i got home i looked the number up on the internet and have called 8 times in the last month with no response. Each time i speak with the operator and explain what happened she gives me the regionals name and tells me they will get in contact with me. To this day and 3 months later i have not received a call from anyone. From the comments listed above and my experience with there employee i believe they just dont care and thats why the employees act the way they do because they know that nothing is going to be done. The employee that i am speaking about has 8 tattoos on her face and yes i said 8 tattos on her face and the largest one that starts at her cheek and goes to the bottom of her faces reads "BITCH" and she is the assistant mannager. WOW!!! Thats the type of people that they hire to represent there store.

lindsey

6/3/10

i wrote a review 2 days ago and it just happens not to be here. the employees are rude and disrespectful and know nothng about customer service. they are being robbed blind by there employees and i only say this to say that i dont know how much longer the store located on tc jester at littleyork in houston texas can stay in business at the rate the asst. manager with the tattoos on her face and the other employees under her are stealing. the store is very conveniently located and the prices are very reasonable. i would hate to see them go out of business due to the untrustworthy employees.

GWEN

6/5/10

I IN CHICAGO IL I BEEN IN 5 STORES 2 IN THE SUBURBS AND IN 3 IN CHICAGO FOR A SALE ITEM FOR 3 DAYS WHEN THE SALE CAME OUT. IT WAS NEVER PUT OUT. I GOT THE GAME YOU ARE PLAYING. THEY SAID ALL GONE. BULL!!!!!!!!! FAMILY DOLLAR SAYS ITS ALL OUT. WE MISS THE SALE ,THEN WE PAY REGULAR PRICE. ON 5 STORES BULL AGAIN. I HAVE BEEN WATCHING I HAVE SEEN THIS MORE THAN ONCE.I WILL START GOING TO DOLLAR BILL OR GENERAL DOLLAR IF THIS DONT STOP. HARD TO GET A LITTLE HELP, TOO. YOUR SUPERVISORS STAND AROUND. WITH THE CASHIER LINE BACK TO THE ALLEY.SOMETIME ON A NEW GIRL. GET IT TOGETHER "FAMILY DOLLAR" WE MADE YOU WE WILL BRAKE YOU 7000 STORES BULL!!!!!!!!!!!

nora

6/6/10

In March 2010 Superior,Arizona opened up the first dollar store and the whole towm was so excited. I am a frequest visitor to the Family Dollars stores, along with my mom and sisters. We were exstatic when this store opened up in our little town. I am here to tell you that if you want you store in Superior to be a success you need to have a serious talk with your manager. A week ago my sister, her daughter and my mom stopped by the store, around 6pm, her grandchildren fell asleep in the back seat. In Arizona it is still hot and the sun is still out until 8pm. She parked at the east end of the front of the store and the manager was wetting down the west side when she asked my sister to move her car to the west side so she could wet down the east side. My sister said she did not want to move her car because then the kids would be in the sun and her mom and daughter would be right out. Manager told her, then dont be mad when or if i wet you car so please move. My sister told her no, she is not going to park in the sun with her grandchildren in the car and said she was being very rude to her. She told her that she shouldnt be so rude to customers and why couldnt wait for her to leave so she could wet the sidewalk and parking lot down. She said no she needed to do it now and if she didnt like it to move. My sister told her she was a very frequent customer of the store and she shouldnt treat customers that way, she speads alot of money there and would appreciate it if she wouldnt be rude. Manager told her she didnt care how much money she and her family spent there and she didnt need stupid people like her in her store. My sister asked her name and her position she said she was the store manager and she didnt care if she reported her. It was her store and she would do what she wanted to. By the way she was anglo and my family is hispanic. The last thing the Family Dollar francise needs is to have someone accuse one of their stores of being prejeduice. The fact that she told my sister she did not need stupid people like her in her store makes me think that is a posibility. We just want someone to take resposibility for haveing a manager that has no people skills.

Linda Strumph

6/6/10

Family Dollar, Honeoye Falls, N.Y. June 6, 2010 at 18:35:55 (for exact time)

Tonight, for the second time I have been waited on by a chshier (I believe she's a manager)talking on her cell phone; The same cashier both times. This is very unprofessional!The woman in front of me looked totally disgusted and I don't blame her.

Why is this tolerated? I cannot be the first person to complain about this. If I've had this experience twice, I'm sure there are others that have witnessed this. I was tempted to confront her and tell her how unprofessional she is.

Please address this situation with this particular store.

fxy77

6/7/10

Family Dollar in Smyrna, DE is the worst store I have ever shopped at! All the employees including the store manager (excluding only one employee)are the most ignorant people I have ever met! Its really a sad shame because out of all the employees, there is one who is very kind and friendly. I visited the store for the last time today and the customer service skills were very poor. These people won't even help you if you need assistance to find something.
I will give some examples of just what I'm talking about. Today, I went to Family Dollar and there was this customer who was in a wheel chair who had a couple of bags. When it came time for her to leave the store, none of the employees would even open the door for her so I stepped out of line and opened it for her. When it was my turn to check out, the cashier rung my things up, bagged them, and told me how much I owed but, after I paid her, she would not give me my bag instead I had to walk around and grab it from the bagging station. The other cashier was just standing next to my cashier gossiping.
Worst of the worst is the store manager! How he was able to secure such a position beats me. Most of the time when I go to Family Dollar all I ever see him do is chain smoke outside. The few times he rang me up at the cash register he was very mean, inpolite, and just plain ol' ridiculous! No one ever greets the customers as they come inside the store.
I have spoken with other customers at the store and we all seem to have the same complaints. One customer said everytime he comes to the store, one of the employees makes fun of him because he has down syndrome. How ignorant and rude!
I am officially finished with Family Dollar! I will never shop again at any Family Dollar especially the Smyrna, DE store! Instead, I will be shopping at Family Dollars' competition - Dollar General store - not only are the employees professional, kind, and willing to assist me but, they are a lot cheaper then Family Dollar!

Nicole Brown

6/7/10

2 strikes...you're out! Who needs a third strike to leave this company alone for good!?! As if my mother falling out of a chair she purchased from Family Dollar wasn't bad enough just days ago, yet another bad experience occurs. I'm so frustrated after my recent encounter at Family Dollar store #1379 @ 674 N. Alexander Ave. in Port Allen, Louisiana. My mother who is 63 and sickly visited the store which she patronized often until this incident to pick up a few items before heading home. After paying for her items, she realized she had forgotten to pick up an item so she asked the manager where the item was and asked the cashier if he can keep her bag until she returned. Upon returning to the register and paying for the merchandise, she realized her bag was missing. The cashier said he didn't notice that it was missing so my mom looked out of the door and asked the 2 customers that was still in the parking lot if they accidently picked up the bag. She then returned to the counter where the cashier was to ensure that none of the other employees had moved the bag. Once they realized the bag was gone, she was told there was nothing they could do about it and that she'd have to repurchase the items. When I noticed how long my mom was taking in the store, I went in to find the store manager, Susan speaking in a tone I didn't approve of toward my mother. If my mother left the bag in the cashier's possession, how is the store not liable? It was only $10 of merchandise. While the $10.05 loss was annoying, the biggest problem was how my mother was treated. One would think that given the circumstances, that would definitely be a small price to pay for a valued customer. But then, I guess she wasn't valued afterall. I'll be filing a formal complaint with the corporate office on tomorrow since they had already left for the day by the time we made it home. Susan had apparently contacted the district manager via phone, who asked if we wanted them to call the police for us. It's amazing that stores like Family Dollar still doesn't realize the importance of customer service, with a company like Walmart waiting to devour them. I can assure you that we will NOT spend another dollar in Family Dollar if corporate does not resolve this matter in a way that my mother does not come out on the losing end. As for Susan, I would seriously recommend some management classes. I'll admit that I did speak to her in the same tone that she spoke to my mother and I, which was in an elevated tone, but never should a manager resort to speaking in a disrespectful tone to a customer. And they DEFINITELY do not initiate the hostility. I'm a sane person so there was no problems beyond the verbal conversation. However, in this day and time, you CAN NOT get into a verbal standoff with a customer, as you can put not only yourself in harms way, but your employees and customers. I pray that she get's the training she needs to effectively do her job. More importantly, I hope corporate office does something about this issue. I do not wish for anyone to lose their job as times are hard. But she definitely need to value not only her customer's, but her job more than she does at this point.

Nicole Brown

6/7/10

MsMary

6/8/10

I'm in Shelby NC, and everytime I go in the Family Dollar store located on Lafayette St., ran by a blk lady you can get no help because she the manager is aaaaaaaaaaalways on the phone always. I'm thinking coporate needs to run a phone record check on that one and I bet it's not business. Heck i'm in there about 4days out the week and it's a sad dirty store. AND OMG there is also NO air conditioning in the store so you cant stay in there long because you will be in a pool of your own swet before you leave. I have seen the manager sittin down, I have heard her on the phone complaining of being tired, she's yelled while on the phone about her husband bringing food before.. I mean OMG who does the hiring for Management? Can I get a Job?

julia

6/8/10

i really don't know how to reach corporate. they seem to be a seperate entity. i would like them to know ,however, that the new extended hours are hard on my family. i have my mother in law ,91, who lives with me, and my husband is often out of town. my employees rarely get to see their family's . we are haveing a very hard time , trying to deal with these new hours. i would like to see some demographics done. there is nothing but seniors and snow birds in this town, except for summer. if corporate is real and is listening, i hope they listen to this. yours julia 5215

bob

6/10/10

I happen to work at a Family Dollar store and after reading the comments on this page I feel the need to make my own.We see hundreds of people walk through our doors everyday.And for the most part people are very friendly.on the other end thou some are not,we focus on making every customer feel important at least in my store,but we also get customers who try to take advantage of this.We work on average six days a week and are limited in payroll.We try to greet every customer with a hello and a smile, how hard would it be to expect the same things back from our customers and for the most part we get it.No one should be treated with disrespect and just because we have a name tag on doesnt mean we are not human and dont deserve the same respect back.I have had customers children pea on my floors,and not say anything,a customer crap all over the floor and wall and not clean up after themselves in my restroom,and a customer crap her pants and proceed to walk throughout the store leaving a trail everywhere she went. so the complaints work both ways, so maybe if we would all be not so selfcentered maybe treating others the way you would want to be treated the world would be a better place.

Barbara Oree

6/10/10

I went into the Family Dollar store in Hill Top Plazza, in Clovis, NM 88101. and the store MGR was checking me out, and she never has a smile , and she told me my amount, in a very rude way. I did tell her a few things, and she not once had the guts to look me in the eye, I told her I will never come in this store again. I don't get it, sometime these people are nice, but then that stupid MGR is always the same. Don't you guys have a district MGR, who stays on top of things.

Barbara Oree

Piper Accettella

6/11/10

We live in Lawton, OK. and live just around the corner from Family Dollar on Sheridan RD. and have been going to this store for over a year now,and everytime we go in the store clerks and mgr.stand around and do nothing.They leave boxes unpacked just sitting in the isles so you have to go through a maze to find anything.We go in there and there are boxes of stuff out from two truckloads before. They just hang stuff on the wall and the price says one thing but when they ring it up it's totaly different.The employees are rude and sloppy not only in the way they keep the store but in the way they dress and present themselves.We have talked to the district mgr. and it did no good.When we went in the store today,we found out we were banned from the store for arguing with the mgr. about the price on the phone!!!.She told the district mgr.(I don't know if I can legaly put his name on here)that we were cusing her out and she wanted us banned.So we found out today that this district mgr. does not care about his customers,the way his stores look, or how his employees treat their customers. I really would like to talk to somebody in charge and who cares about how bad people are treated at this store and the image they are giving all of you're stores.Please contact me at cody4506localnet.com And just so you know,we are not the only ones having serious problems with this store.Thank you and have a blessed day,Piper Accettella. PS.We talked to the district mgr. by phone and he lifted the ban,but unless something is done we won't go back,and we do spend alot of money in that store.But we can drive a little further and go someplace else.

Chris Allsteadt	6/11/10
It would be nice to get my reimbursement money sometime this year its been a month ??????

Katrina Smith

6/12/10

Donna was very rude, agrumentive, had no desire to do her job. She provided the worse service that I have received in awhile. When I walked in the store she didn't speak and no one was in the line. When I finished shopping and it was time to check out for what ever reason your system would not take off the amount of 1.00 off the 2.00 toothbrush asked her why and thats when stated don't know why i just work here. I asked for the number of the corporate office so that i could make my compliant she refused to provide, as well as was told that i could contact whom ever it dont matter to her. She spoke like she owned the store and couldnt lose her job or no recourse would happen to her. Even as I was leaving out the store she was still arguing to get the last word. I really don't appreciate being treated in such a manner, when i told her that she was beng rude her response was that she could be rude if customer is being rude, I whole heartly disagree with that and told her that she needs to be more professional, regardless of the situation. She felt that I was being rude because I did not want all household cleaning products in one sack along with everything else that i purchased. Also she had a problem with rapping candles in paper so that they would not break on the way home. I can be reached @ 8176837768 VERY UPSET AND DISAPPOINTED WITH SERVICE RECEIVED!!!!!! 7/12/10

mitzie	6/13/10
absolutly the rudest employee. i cannot beleive they keep her around. after my experiance today there i will take my business to dollar general. i am talking about the store in moab, utah.

ruby

6/13/10

I go to this store (Illinois/Westmoreland,Dallas,Tx.75211)occasionally,I have acquaintances nearby that I visit 2x a month.Two of the last three times thet I've been to this store , I have been verbally abused by another customer (same customer)for no reason.This customer has caused a problem both times with an employee there, when no problem exists! I asked the employee today,shouldn't he make a complaint to the police. He said they have been told by corporate to tolerate this particular customer,because she is making lots of problems and saying that they discriminate aginst her! If I would have had time,I would have called the police myself! I am concerned that there will be a tragedy one of these days ,triggered by that person. Looks like she's trying to find a reason to sue Family Dollar!!

Yetta Stevens

6/14/10

I shop often at the Family Dollar Store at 2311 Argilite Road, Flatwoods, KY 41139. The store is clean on the inside, merchandise is displayed nicely, and the clerks are very polite and helpful. BUT the outside of the building is always dirty, trash litters the front and dirt is on the walkway. It would only take a few minutes to clean this mess up. I have never seen the exterior in a clean state. Please ask your employees to present a better store front to the public.

Charles P.

6/18/10

Store #4367 on 06/14/2010 at 11 AM. As I was being rung out by a tall, thin young man, he barely mumbled something to me and I said,'Excuse me.". He flew into a rage and shouted the amount at me. Are your cashiers so ignorant that they cannot speak clearly the first time? Usually they are polite and wish you a good day. After his tirade he didn't even answer me at all. I have no intention of patronizing a store with such an employee there.

Sandy L.	6/20/10
I want someone at the corporate office to tell me why there is no air conditioning on at store #6829 in St.Louis? Customers are hot in the store. The temps out side were over 90 degrees. Now you know that the temps inside the store were well above that. We will protest that store because there are blacks working at that store. They need to get a lawyer and sue.

ben r	6/21/10
i was charged 5 cents deposit for a product that does not require a deposit in the state of mass.when i told the cashier that there no deposit on this item and it was against the law. he argued with me.after other people in the store got on my side, he gave me my deposit back, so people check your slip and make sure your not being charged a deposit on items that don't require one

Julie F

6/22/10

The managers in Norwood Mass are rude, abrupt and unprofessional. They advertise things on sale and when I bought it they said NO you pay regular price and they snatched the ad from my hands. The Manager Harris said that he will send me replacement in the mail and he never did. I also went to return things , brand new, never used, with reciept a week later and they took money off because they didn't know why.

I will be waiting for a response and if not I will take them to court and then they will learn there lesson.

Sandra

6/22/10

I had a really bad experience in the yonkers NY store today and want to bring it to your attention. I am a faithful Family Dollar shopper but will never set foot in your store again. Today i was asked to leave a bag containing a sandwich and a juice at the front of the store. I explained to the guy i didn't feel comfortable leaving my food while i shopped. He didn't say anything but followed me the entire time i was in the store. As i was leaving the store he grabbed my bag and told me i had to empty the bag. I told him he didn't have to grab my bag as i would not steal from his store. He then called over another employee who was very rude and disrespecful, even becoming racial as she made fun of my Barbadian accent and told me "this is America." I always shopped this store even though the staff was aways very unprofessional. After my experience today i will find somewhere else to shop, and tell anyone who would listen how i was treated.
I hope this will be addressed as i will be awaiting a response. Thank you.

Ned Braun

6/23/10

I recently purchased several cans of your Automatic spray air freshner refills for my Lysol Air Freshner unit. Come to find out that the can is not tall enough as the plunger that comes down to depress the nozzle at the top of the can does not come down far enough. So what I ended up doing is drawing a circle using the bottom of the can on top of a piece of 1/8" of carboard and cutting it out and placing at the bottom of the canister as it sits inside the unit and IT WORKS!!!!!Just thought I'd let you know.
Thanks
Ned Braun PH#1-614-759-7935
PS: Your products are great and very reasonable in price!!!

Barb in Tyrone, PA

6/24/10

Just wondering if it might not be a good idea to let people know that you do address these issues that are listed here. All I see is complaints with nothing to say that the situation was investigated or addressed. As a stock holder, I would be pleased to at least see a date that the issue was addressed, investigated, and resolved. If not, I just assume that nothing was done besides giving people a place to gripe, which in turn, makes me want to avoid the store. We have both a Familly Dollar and a Dollar General in our little town and the competitor has extended hours as it is. As an investor and a customer, I would like to know that these complaints were indeed, being addressed. Thank you.

Customer of Family Dollar on Telegraph & Wick Road in Taylor Michigan

8/22/10

Your employees are great and very helpful. I have a major complaint about the store. How can you make your employees work without proper ventilation. They have to work with 90 degrees weather outside and no air conditioning inside the store. I don't know about Corporate i am sure they have airconditioning. But being inside a store with the weather being that hot no wonder you have hardly any customers. They are not comfortable in a hot store. And the employees I am sure are very uncomfortable also. When you have employees that are not being taken care of while in one of your stores, seems to me that they should come first and be comfortable while working. Not only the employees but the customers also. Customer service should be first priority that means making sure the customers like being inside a store and not have to complain that it is too HOT. Just wonder what Corporate will do about the situation. Maybe if things were taken care of your profit would accelerate and not decline. I noticed that this isnt suppose to be used to contact Corporate Offices so how would I get a hold of them to let them know of this issue???

Deborah Daniels

6/25/10

The store on Veteran's Memorial in Houston, Texas a/c units were stolen and this company did not purchase new units for the employees but made them work in the heat until the store manager fell sick from heat exaustion. This company has not provided them with security which they obviously need because of the many store robberies that have taken place. This is a national company that has very little regard for loyal employees who risk their lives in many ways to work for them.

A. Arceneaux, TX

6/28/10

On 06/27/2010 around 4:20 p.m. my mom and I visited the local Family Dollar near her home. Normally we are greeted when we walk in, but this particular cashier name Martha did not even part her lips to greet, or even give eye contact,it's not like she was busy. Once my mom got all of her items together and went to the counter Martha was engaged in a conversation with another employee in which she continued to talk while ringing up mystill did not acknowledge her, but continued a conversation with someone else while ringing the items up. This was not only rude, but unacceptable when you are spending money. It's customers like my mom and others that allows this young lady to even have a job. How hard is it to speak to someone, or even be courteous. Are you guys employing dim-witted people? Please help me get this resolved. I hope someone speaks to her. The manager Mr. Royce sure actede as if he did not care and rushed me off the phone. They all should go to a CUSTOMER SERVICE CLASS to get re-trained.
A.Arceneaux
832-887-9531

mister dee

6/29/10

jeers to the family dollar store in salt lake city at 855 south state st for being a hateful and discriminating business...and the manager--a former crackhead named charlene who harrassed a street vending cart business owner to the point that they chose to move to a new location and start all over again rather than endure the daily belittling and harrassment--which may be illegal...i will never shop at any family dollar store again and will tell everyone i know...and so on...you know how word of mouth spreads bad news...one would think that family dollar would support any and all business owners as hard working people like family dollar should be but one is always surprised...i really hope this gets out to the media to the point that the entire family dollar corporation is forced into public apology...

Leroy	6/29/10
The store on west edison in tulsa locks the doors at 8:45 every night . Always hear the manager complaining about having to do anything besides standing by the registers even if the line is very long .

Janet L.

6/30/10

The side of the Family Dollar on Gallatin Avenue in Uniontown PA is the view from my front porch. Pigs run this store. The weeds are knee-high and no one does any outside maintenance. It's my understanding that there is no money for this type work. The workers must account for every minute they spend on the clock. Please! This corporation can't afford $20 a week for routine weed-wacking and sweeping?

ladyhawk2u

6/30/10

This is a different complaint about Family Dollar. I am a concerned mother of a family dollar employee. I applaud the FDS for trying to give jobs to the community, but not at the expense if one our children lose thier life. I have been in a couple of your stores before my family member became an employee. On those occasions that I frequented your FDS, most of the shelves had little or nothing on them. I was very upset about this and couldn't understand what was going on in the store. My family member has since been employed in your stores and on my visits to your FDS where my family is working, I observed people coming into your stores every minute on the minute just out-right robbing the store of your products. My concern is that you have put these stores in the heart of the Ghettos of Brooklyn, NY with no security system in place. Your employees are literally fending and fearing for their lives. My family member was attacked by a thug robbing your store and had to call the police. There is so much the police can do if the thugs have done their damage and left the store. I want the Family Dollar Corporation to know that if they don't take heed to these violent actions against their employees, I will take action against FDS. Our children don't need to lose their lives unnecessarily protecting themselves or your products from the thugs in these ghetto stores that you have created. I will be sending this comment to the NYS Attorney General and to the "NEWS" stations in New York. PUT SECURITY IN YOUR STORES BEFORE IT'S TOO LATE. Your stores could be alot better managed if your employees are working in a fearless atmosphere. I am starting my crusade today because I fear for my family member and the employess of your dynasty.

Sandra Gilbert

6/30/10

I live in Cornell, Wisconsin our Family dollar is the best. It really helps to shop there as the prices are lower than anywhere else in Cornell. We are a small community and don't have big box stores like walmart etc. The Family Dollar even takes food stamps which helps out even more. The manager there Renee she is very friendly and makes a person feel great when they come to her store. The people she hires are also great. I have nothing but nice things to say about the Family Dollar.

Nicole

7/1/10

I recently went to the Family Dollar in New Bedford Massachusetts and the manager was very rude to me. She was also rude to my children!! I work for a living and pay my taxes and I should NOT be treated like a pile of garbage. I am always complimented on how well behaved my children are and I make sure they are on their best behavior when going anywhere. She walked up to my children and told them that this isn't a theme park and they needed to be left at home if this is how they behave!!! My youngest is 5 and my oldest is 11...she should have talked to ME not to my children if she had a problem. Also she came up to me and stated my children messed up one of her shelves and that either I or my children needed to go fix it...I know my children didn't do it they were with me. Also who is she telling me I need to go clean something up that she gets PAID to do!! I usually shop here a lot and I think from now on I'm just going to find another store.

Mark Shogan

7/5/10

Virtually everything that my family has purchased at Family Dollar has been good. What I have found frustrating today is the job application for a part-time clerk job at Family dollar. The 24 pages of redundant and, in my opinion, stupid questions really upset me. I feel as if I took a psychological profile, or filled out an application for "Shrinks Inc!" How in the world do my answers to these questions affect my ability to work? Along the same lines, how does my credit rating affect my ability to work? Perhaps if I had a job, and could pay my bills in a more timely matter, my credit wouldn't be so bad.
The whole application process has left a somewhat sour taste in my mouth. I am a mature adult, not some 16 year old punk who would steal you blind. Although I would consider working for you, this process has really left a sour taste in my mouth. ---Just a thought. As a teacher with many years of experience, I was never asked any of these ridiculous questions on any of the applications for teaching that I have ever filled out, including the ones that I have filled out in the last few months.

Sincerely
Mark Shogan

Tammy Reed

7/6/10

I have a hard time shopping in the Family Dollar in Burbank, IL. The staff is courteous but that is not the problem. The problem is the lack of air conditioning. It is over 90 degrees outside and the store has no air. I was told by the manager that there is a work order. The air has been out all summer. How long does a work order take to fill? I feel for the employees that have to sweat like pigs and still be polite to the customers. A hard task to complete. This has to be unsafe for employees and the customers.

n/a

7/6/10

Family Dollar store on Airport Road in Allentown PA

The Store Manager parks her car right in front of the door every time she is working - this should be reserved for customers. It gets even worse she has a hat in the back window with a skull face and two hands with the middle fingers up. So every person that walks into that store gets to see her display. I think a firing is in order for her. Where is the district manager that oversees this store?

Mary Jo Prado

7/8/10

I bought cotton swabs from a Family Dollar Store in Essex,Maryland @ the Middlesex Shopping Center. They wouldn't take them back because I didn't have a receipt. I was trying to return them because they are VERY UNSAFE. The cotton tip of the swab falls off when you try and clean your ear.(Luckily we were able to retrive it but it could have been distasterous). Also the stick of the swab is so flimsy that it bends and could possibly break. They are very dangerous. They need to take this product off of the market!! maryjoprado at comcast dot net

Mayra; New York

7/8/10

Wow incredible I logged onto this site to find out the Corporate Headquarters Address to mail in a complaint along with a phone call that I made and to my surprise I found numerous complaints about Family Dollar similar to mine. Rude employees, bad customer service, etc. Being that most of the reviews on this site are complaints, It makes me believe this type of behavior has gone on for a long time and not been addressed.ARE THE CUSTOMERS NOT IMPORTANT TO FAMILY DOLLAR. And more mind boggleing his type of behavior seems to happen in many different states. How Can all the employees have the same type of maneurisms and how can a corporation like Family Dollar allow such disrespect towards their customers to take place? I think we should all take a stand and report them too the Better Buisness Beureau. I sure am and I am going to the news also. Someone has to take a stand.

Mary in Dallas	7/10/10
I had the honor of returning something to FDS in Dallas, TX on Fort Worth Avenue and had the pleasure of dealing with the rudest cashier I had ever dealt with. She really didn't know her job and when I asked her for my original receipt and credit refund receipt she gave me an attitude. Didn't really have any customer service skills. I will never go there again.

Sonja Hubbard

7/14/10

On Wednesday 07/14/2010 I Enter the Family Dollar Store located at 300 Pace Blvd, Pensacola, Fl 32501 Store # 5858. I search the store looking for an extension cord, because I was new to the area I preceeded to the front to ask for assistance, I noticed two people behind the register, one was ringing up customers, so I politely said to the other young lady excuse me please, I thought that she did not hear me, so I said excuse me, she turned to the cashier that was busy checking out customers and said to her "Answer Her" So the young lady that was busy ringing up customers stop to give me the location of the item. Once I located the item I went to the register to purchase the item the rude lady was walking out the door, I asked the cashier for the Manager she told me that the lady that just walked out the door was her manager, so I asked her for the name of the General Manager, she then told me that the same lady was also the General Manager I then asked for her name in which I was inform that her name was Ms. Ellen It come down to this she was rude,and unprofessional and did not give me the customer service that is due to anyone that patronize any retail establishment. I feel that General Managers are no better than a cashier when if come down to good customer service, I will never shop at this store or any other family Dollar Store, was always taugh that first impression are lasting.

Sincerely,

Sonja Hubbard
brownsugasonja@yahoo.com

Bubba

7/16/10

I have gone into the Family Dollar on Pass road in Gulfport Ms.
Both times I ignored by the only working employee.
I had gotten my products together and gone to the check out the woman was not at the counter both times.
I had to hunt her down and get ther to come tot he check counter, on the first visit as soon as we got to the counterI man walks in and asked her where the mops are, she just walked off and took him tot he back of the store, with standing in line...I left.
My second trip there I got my products and the clerk was not at the counter, Isearched the WHOLE store, a second couple was in the store and as I was "standing inline" I should have been the first to check out, but NO she took them first.
Common theme here is I am white and the clerk and other customers are black.
Kinda feels like that Family Dollar does not service white folks.

anonymous

7/21/10

I have been to Family Dollar many times in new castle pa. in the union area. the workers there are nothing but kind and helpful. everyone of them I have to say has helped me in so many ways. some of them even go the distance to get the items for me I can't find. I must say the store is always clean there. they are always busy and smiling. I think these workers should be commended for a job well done. Also the manager suzy there is very kind to customers as well as Phil.It really is nice to see a male working there too that is kind and will do anything you ask of him. Many times I had big items which he readily agreed to carry out actually asking me if I needed him to carry it out. To me that meant alot for I am older and there are times I do need help being I havea bad back.
the workers there are all so nice, wish I knew all thier names. so I could tell you who they are. the one I see working with Phil the most is a dark haired girl, always smiling and will listen to you when you talk and never makes you feel you are taking up her time. then there is the younger girl also each one of them are so special to me . I have to say I love the people working for this family dollar they are all wonderful.
now for the things that bother me, I have asthma, and to go in there at times is way to hot there are timesI really can't breath in your store. and why are you guys opened till 9? truthfully I went in one time at 8'15 and it was so slow , plus staying open all day on 4th is unfair to the workers , they do have families just like you . I am sure your office is closed on these holidays and with walmart right up the street is not really good for you plus all the stores around family dollar are closed at 4 . it bothers me that they are open like that I refuse to shop in family dollar on holidays. so do alot of my friends. we feel its a small store and you don't have to be opened all day on 4th. and or till 9 every day . I can see if these are summer hours , but to do this in winter is really not good. roads get bad . all family dollars are not like they are in big cities this is a small town and most people go to walmart for things being they are cheaper too. just thought you should think on things. oh yes by the way sundays open till 8 is not right sundays are for families i can see 6 but 5 would be better. I personally do not shop after 4 along with my friends . as a matter of fact we are trying to get our church to preach on how important sundays are for families. so I am praying that some stores will take heed and start thinking more of family time then money. thanks for listening to me
coming from an old lady of78 I doubt I make any difference at all

saltymadd.	7/20/10
FAMILY Dollar-store-4360. I had a very bad encounter with the manager.I do not think- it is fair,or,professional the way this manager-talked and treated me. and I will have it known.and,I will be compensated also.for lost- time and wages. sincerely,salty madd.-really.!!!!!!!!!!!!!.

Elizabeth Pons	8/2/10
famely doller need to hire more professional manegers who really love they jobs the one on Farmigton ave on Hartford ct is the woes't if u ask for somthing he always said's we dont,have it and you are looking for something else and u find what u ask him for,the store is a mess the floor felty and he won't arner the sale tags he is a mest as a manerger,

Yolanda clark	8/2/10
I just moved to cleveland tennessee and every family dollar store up here say they can't give back money from a customers debit card. In chattanooga tenn every dollar store i went to givees back money on the debit card. Family dollar in cleveland tn its 2010 grow up! Get a better life! Yes i am black and every cashier is white. They never let me get money back on my debit card. im sick of this.

CAREY IN PALMETTO GA

8/3/10

YOUR STORE MGR IS THE MOST UNPROFESSIONAL THAT I HAVE EVER SEEN. I WAS IN THE STORE ABOUT 3 WKS AGO ANDI NOTICED 3 BOXES Of DENTURE CREAM OPEN, I TOLD THE MGR. I
WAS BACK IN THE STORE THIS WK AND FOUND THE 3 BOXES STILL ON THE SHELF, I TOLD THE MGR ONCE AGAIN AND HE TOLD ME THAT HE WASN'T GOING TO REMOVE THE BOXES. I ASKED FOR THE DIST MGR NAME (BEN) AND NUMBER. AFTER RECEIVING THE NUMBER I CALLED AND LEFT A MSG. I HAVE YET TO HEAR FROM HIM. I AM WONDERING WHAT THE HEALTH DEPT SAY
ABOUT OPENED CONTAINERS STAYING ON THE SHELF.

I WOULD LIKE TO DISCUSS THIS FURTHER WITH YOUR CUST SVS PEOPLE

Fed Up	8/4/10
Is there anything less than 1 star? I work for Family Dollar in Houston Texas, I HATE IT!!! over worked and under paid is an under statement. 12 hour shifts, no breaks, no lunches, no raises, no days off, flex schedule my... well you know. I REALLY hope someone calls me for an interview soon. Good Luck to anyone who works there, I feel for you, I really do.

Poor Customer Serivce!!!

8/4/10

Ok I understand that people want to go home when it comes to closing time. But Seriously when there is still 5 minutes left before close you DO NOT tell a customer they can not come in and grab what they need. All I needed was a couple of gift bags and I need right where they were. I was not going to get anything else just the gift bags. The manager had the balls to look @ me and my husband and tell us that they close in 2 minutes and that they can't help us. I am sorry but I am a manager for a HUGE company and it is part of our job and good customer serivce to take or help anyone that comes up to us just before close. I really think that is poor customer serivce on the managers behalf!! The store is #4964 in Grand RApids Michigan.

Mr.Robert lynch

8/8/10

There is a man in the famliy dollar store ANDREW DAVIS that works the store #4341 the address is 3824 easter ave. baltiomore maryland i walk in the store about a week ago and he was yelling and cusing saying his fellow works were lazy and he was say thing that were shocking to my kids ears.I NEVER THOUGHT I WOULD HERE THESE WORDS IN A BUSSINESS IS THIS HOW FAMLIY DOLLAR TRAINS THERE WORKS....OK A WEEK GO BY AND I WALK IN TO GET A PHONE CARD 8 PEPOLE IN 1 LINE.SO I ASK IF ANDREW DAVIS A EMPLOYEE COULD OPEN A REIGESTER HE WAS VERY PASSIVE AGGERESSIVE IT BROKE OUT TO A ARGUEMENT HE CALLED THE POLICE..I WILL NEVER SHOP FAMLIY DOOLAR AGAIN.... THEY JUST LET ANYONE WORK THERE AND THE LINE IS LONG BECAUSE ANDREW DAVIS WILL NOT KEEP HIS REIGESTER OPEN HIS LANGAGE IS DEGREATING TO THE PUPLIC.....8/8/2010

Mr. Olen Freeman

8/9/10

Family Dollar Store, 4206 Frankford Ave., Baltimore, MD 21206, 8/8/10.
Yesterday, Sunday August 8, after late mass I walked over to the nearby Family Dollar store listed above at about 3:45 p.m. to purchase some items for my vehicles. We shop there 3-4 times a week for small items and cleaning supplies, as they are close by and generally inexpensive. I selected two items and got in line. There were 17
customers ( I counted) ahead of me and one cashier open, though there were three employees behind the counter. As the line continued to grow behind me, and showed no signs of moving forward, several customers ahead of me began asking the other employees
behind the counter if they were going to open the other lane. Their questions were ignored, despite repeated inquiries. Finally, the two non-working employees announced loudly that they were going on break and left from behind the counter. There were many sighs and mutterings from the frustrated customers in line. At this point a young man immediately in front of me drinking a large bottle of Energy drink stepped out and walked behind the cashier's desk. After some protracted discussion involving an exchange of curses with the other cashier, he announced that he was opening the other lane. He was white and appeared to be about 14 years old, though I suspect he was several years older. About half of the now 20+ customers got into his lane. He spent another several minutes fumbling with the register and exchanging choice remarks with the other cashier. Finally, he opened for business. He seemed to have a difficult time ringing up and scanning products.As he was making change for his first customer, he decided to re-stock the small change drawer, despite the fact that
the compartments were visibly full of coins. Rather than crack a roll of coins and dump them into the drawer, he unrolled them like Lifesavers and dropped them one-by-one into the compartments. I began to have serious doubts about his basic cognitive faculties. As the line crawled forward far behind that of the other cashier
several customers left the line to go and get additional items while their purchases were being rung up, causing further delays. The customers immediately in front of me
stepped out three times during their checkout. When I finally got to the front of the line I asked the young cashier if it were store policy to encourage such behavior. He replied," It's not my fault, if you don't like the service here you can go someplace else." I informed him I would do just that, and asked to speak to the manager. The other cashier, an older, heavy-set white women with bleached blonde hair said she was the manager. I told her of my complaint, and she said, "Well, that's why he's not the manager." All the while the young male cashier is continuing to heap abuse upon me, calling me a liar and telling me to leave. I asked again if this is the way management allows customers to be treated and was told again," I told you, that's why he's not a manager." I asked for her name, the employee's name and her supervisor's name, she refused to say and told me, " You're trying to get me in trouble." I called the corporate office today. I will not shop at any Family Dollar ever again.

Stacey from Chicago

8/18/10

I went into store #6642 on 8/18/2010 @ 15:49 in Chicago and the check-out line had 1 cashier and 10 people waiting in line to purchase their items. After waiting in the check-out line for 5 minutes, I asked the manager (Vince) if another line would be opening anytime soon, his response was "this is all that we have for the remaining of the evening." I expressed my dissatisfaction with his response and after observing that it was himself and another employee in the store and no one was willing to open another register to help expedite the customers with their purchases. Finally Vince opened a registered and assisted 3 customers and once again closed his register and went the opposite direction of the customers waiting in the check-out line. This type of customer service is unacceptable and needs to be addressed.

D. Bates

8/12/10

I think that family dollars need serious help in how there stores are run. Letting someone run in and grab your bags as you are paying for them and running out the store and refusing to call the police is sicking. That is what happened to my handicapped friend. She was paying for her stuff when a lady ran in grabbed her bags and ran out. THEY would not even call the police for her. It is like it was a set up with the employees. Come on now the corporate office can not even return a phone call. This woman used her last $25.00 to buy what she needed and walked out of the store with nothing. They had no problem keeping her money and refusing to call the police. NO HELP WHAT SO EVER FROM THERE EMPLOYEES... What a bunch of loosers family dollar hires. I have even told them that I was going to contact a news channel to let people see how they treat there customers. I WILL NEVER SHOP AT FAMILY DOLLAR EVER AGAIN AND I HOPE OTHERS FOLLOW BEHIND AND STOP SHOPPING THERE ALSO. They DON'T care about there HANDICAPPED CUSTOMERS........... This store is in AKRON, OHIO

Bonnie Hall

8/24/10

Store is at 355 South 600 East.Provo,Utah...Phone number 801-373-0131 I have been going to Family Dollar for years...I bought some Cascade dishwasher soap and it left scum all over my dishes. I took it back with a couple of the dishes and utensils with me and spoke with the Cashier Ro "Chelle" Davis. She was so rude..Instead of saying I'm sorry, she actually went down the aisle to find a flashlight to shine inside the box to see what amount had been used...arguing with me and telling me to be quiet. I told her that her attitude was so ridiculous, that it wasn't worth the money that I paid, to stand and argue with her about the situation..I walked out and will warn the people I know to stay away from there until she's gone...otherwise, I've had good experiences with Family Dollar and will continue goiong to the Santaquin store where they know how to treat customers...This gal said her job at Family dollar was just a "Family Dollar" job, anyhow, whatever that means..

Adrian Michigan

8/24/10

WOW!! And I thought our store was the only one. I just cannot understand how this company can get away with these types of practices. I witnessed an assistant get set-up by the store manager. She took out $35 from the deposit and accused him of trying to steal it. Then she started cheating on her husband with a customer. As the relationship continued he was calling the store and calling her cashiers and assistant managers his HOOKERS and his WHORES. Even went so far as asking to see and play with there breasts. Eventually her assistant contacted her DM and reported her reckless behavior. Guess who got fired? The assistant is now considering a lawsuit.. I personally was terminated because the store manager left her deposit out of the safe. I too reported it to the DM. When the store manager returned the following day I was accused of setting her up. After providing clear evidence of my innocence I too was terminated. After contacting the DM, she said I quit. I personally think these managers in all levels of family dollar are tought to do these types of practices, they don't care about there employees. It isn't FAMILY this company thinks most about, it's DOLLARS, bottom line. They don't care about the customers, this store manager says ALL customers are shoplifters. Top down this company is a FRAUD. They pretend to have policies in place to protect there workers when really it is just a way to keep there practices hidden.... If you currently work for family dollar, find a new job now. And what ever you do donnot call the help line or you will be next.

Doris Hopgood

8/11/10

Family Dollar in St. Louis Mo Store# 1793 3636 S Grand Blvd on 8/8/2010.
I purchase several Items.The cashier place my bags on the fllor until she completed the transaction. My grandson was checking out behind me, and a customer was complanting behind us. So I left my bags. I did not receive my receipt,so I call the next Morning and talk to the Manger and advised him of the problem. I went to the store that evening. The Manger was gone. they had all of my merchandise there except 1 Item. They told me I had to talk with the manger. I call back the next day, while talking with the manger he put some one else on the phone. I ask her why he put you on the phone when you telling me I need to talk with the manger. I ask to talk back to him she advise he left the store. They ask who was the cashier, I gave the the time I check out 8/8/10 at 11:53am. They told me they dont know who was work then. I'm very upset, I have lost money and merchandise. I describe every Item I purchase. Name of the Item, scent and color.Im upset because the manger is not trying to help me. The way family dollar is set up a customer you can't see your bags. So I'm sure other customer has left there bags before. The cashier should put the bags on the counter not the floor. I hope Corporate can help me redeem my money or merchandise.

JOE ANN STATON	8/13/10
THE STORE ON PHILADELPHIA RD IN BALTIMORE, MD IS ONE OF THE CLEANST STORES I HAVE EVER SEEN. I THINK THE STORE MANAGER NAME IS JODY

anonymous

8/13/10

Hi,To you ALL! I AM PRESENTLY EMPLOYED AT FAMILY DOLLAR AND I HAVE TO BE THE FIRST TO SAY THAT MANAGEMENT IS VERY POOR...AND THE COMPANY DOES NOT LOOK OUT FOR THERE CUSTOMERS NOR THEIR EMPLOYEES...IT IS A SHAME FOR THIS COMPANY TO HAVE A BIG ORGANIZATION ALL AROUND THE NATION. AND IT IS SO POOR AS FAR AS THEIR MANAGEMENT. AND FOR THE STORE TO NEED MORE ASSOCIATES AND THEY WILL NOT HIRE MEN. THAT IS A CASE OF DISCRIMINATION AND THEY KNOW THAT AND STILL DO NOT HIRE MEN SO WHAT DOES THAT TELL YOU... ALL THEY CARE ABOUT IS THE STORE MAKING MONEY THAT IS IT...I SEE THAT THIS SITE IS SUPPOSED TO GIVE THE CORPORATE OFFICE NUMBER FOR COMPLAINTS OR CONCERNS BUT THERE IS NO NUMBER LISTED I WILL GET IT RIGHT NOW AND POST IT SO YOU ALL WILL HAVE IT.Family Dollar Corporate Office | Headquarters
10401 Monroe Rd. Matthews, NC 28105
(704)847-6961
I really hope this helps you all !!!

n/a

8/24/10

My son works in a family dollar. Not that the store is poor but one manager inparticular needs a quarter to buy herself a personality. Two of the really nice Managers just quit, probly tired of her! I won't bother saying what store or her name because this sight as stated at the bottom of this page is in no way afilliated with Family dollar. Most people writing in want a response from family Dollar corporate. You will not get one here. Someone was nice enough to provide the Corpoate phone number so here it is. 704-847-6961 Hope this helps. I'll repost it every so often.

Lisa L. Burton

8/16/10

I recently quit my job at a Family Dollar store #4542 and working there had been the worst three years of my life. I worked hard and efficiently and received no acknowledgment for anything. The customers often said that I was the friendliest cashier they've dealt with--my manager April Jones was very rude to the customers and towards her employees. I worked for $7.40 an hour and never received a raise that I had earned, I was unable to take any breaks--none of us were--and there was not enough employees to do the necessary work and so it was thrust upon me and the one assistant manager who was usually working with me; very dangerous for us closing at night. I was promised a promotion twice and nothing. Upper management cares nothing at all for their employees and quitting that job was the best thing I ever did and I don't feel bad for not giving two weeks notice. They don't give you two weeks notice when they fire you now do they?

Brent

8/17/10

I was in store #7803 Norristown PA. I will not go back to this store. The manager was rude and treated me like no one should. I was charged twice for a $3.50 Item. I called that night as I could not make it back. I was told to bring in the receipt.. the next day I left work early, as I am a retail store manager myself, took the receipt in, and was asked where the product was. I wasn't told to bring the ONE that I was charged for twice in. For $3.50 I had to go to this store twice, treated like an idiot and waisted more then I got, but did it for the principal of it.
I won't go back to this store. maybe not the company there are a lot of options out there.

Deborah

8/18/10

FAMILY DOLLAR-3560 E 118th St. Chicago,IL.(East Side)

I purchased 13lb bag of cat food, 14lb box of cat litter, 12 cans of cat food & other misc.items...after checking out they REFUSED to let me take my shopping cart out to my car which was parked across the street. They are in a mall. The Manager stated "They get stolen" I have Osteoarthritis & I managed to get these items in my cart while shopping OK but didn't think I'd have to carry to my car. Will not shop there again. Manager-She was very rude. Told me to call Corporate Office and tell them to give her more Carts. I guess the 12 they had wasn't enough.

B. Hall

8/21/10

I just received the worst customer service at store # 5790 Jacksonville, Florida. My clerk was very rude after I could not find a sales paper that I inquired about (there was an advertised coupon for an item that I was purchasing). She simply pointed in the direction of the I should walk and said aisle one. Well after I could not find the paper, she loudly exclaimed "unbelievable" as she walked over to the stack of papers. I said. Ma'am you said aisle one, however NONE of your aisles are numbered. After all of that, the advertised sign was wrong and she did not apologize for anything. My background is a BS in Merchandising, five years in Retail management and four years in Retail Buying; so I know POOR customer service when I receive it. I have never experienced this level of rudeness, and I will never shop here again. Thank you.

clint o'callaghan

8/22/10

I see all these bad reviews all over the internet but what are the head management of coorporate doing about it? Seems to me absolutley nothing! today i went to family dollar on fondren (houston, tx, 77035), a big fat ugly manager with a bandade on her neck trying to cover up a hicky (so profesional,), was so disrespectful to her employees barking at them like dogs! then i said is that necesarry for you to talk to them that way because that is just so rude and uncalled for. Then she got a mouth on me started to yell, curse at me with an attitude telling me to leave HER STORE AND TO NEVER COME BACK! lol, believe me not only i wont go back but im going to report her in that store little does she know i spend about 250.00 dollars a month there 3000.00 a year and i will take my business elsewhere. what is up with familydollar and mcdonalds lately do they not know how to show good customer service cause without us they dont have a job! why do they keep hiring these ghetto people with no class and disrespectulnees and yet don't do nothing about it. dont take my word for it obiviously i dont see any good reviews about family dollar at all,

gail gaither

8/27/10

please do something about the pace when the lines are long especially your stores in queeens ny union turnpike #4255 and the store on jamaica ave in hollis 196 st.its always a long line with one cashier your staff tells the customers that the company has cut their hours but if thats the case why can't the managers roll up their sleeves for a short period of time to speed up the process its all in a days work.Why have customers complain and threten to take their business elsewhere.This is not the south ny is a much faster pace most all the cashiers are new and learning and may need a longer orientation.I believe in,take the initiative if something needs to be done and do it the outcome will be better.Please do something about this matter.Thank you

Lynn Kathcart

9/3/10

The Worst, cashiers and managers, when they finally get a good manager in there and the store starts to finally look well kept, they fire them. Shame the company does not have classes to train the cashiers to have common courtsey, in the Monticello NY store its the worst, I will stop going there and go to the dollar general they are nicer and cleaner and now cheaper, WOW, finally some competition.

Julie Garcia

8/29/10

I am an ex family dollar employee who is disgruntled the comany treated me well and I was a good employee as far as I heard, my complaint is regarding this site. I do no appreciate having slanderous words posted about me without my notification of proof of truth towareds the accusations. I'm a quiet and shy and in my humble opinion well liked life time member of this community. It upsets me to see falsitudes regarding my name posted in such a public forum. Please spare me the embarrasment of an abusive ex-fellow employee's lies. The post was made on the very day that I was physically and emotionally attacked in the store by said employee and I am without a doubt that the person who posted that was her. Please I'm a good person with a good name that I value. Julie Garcia, Pecos NM #7734

Leita Gimler

9/4/10

Store manager belligerent and possibly racist.

On Saturday, September 4th at approximately ~2:30 pm, I entered the Family Dollar store (store # 4310) located on 42 Windsor Ave, Vernon Ct 06066. Upon entering the store I proceeded to get a basket for my intended purchases. All the baskets were dirty and as I searched through the stack for a clean one I noticed a gentleman (store employee- Ronald) by the register watching me. I made a comment that the baskets were dirty. He then commented that "this is a store what else do you expect?" I did not answer to his comment I just walked over to the far right section of the store towards the baby items. While I am in this aisle, he started making comments that were inappropriate. He mentioned things like "what do these people in this town expect from me", "when they go to the supermarket are the trolleys clean?", "I hate this town and these people that come in here" etc amongst other rude comments. After hearing this I went over to talk to the employee and he started getting belligerent and stated that he did not need this job and I commented back saying that if it were not for the customers, he would not have a job and he stated that "oh yes I would." I told him it was inappropriate to talk like this in front of customers and to me. His attitude did not change and he continued to display his inappropriate behavior. At this point I walked away and another customer agreed with me that his behavior was not appropriate. Feeling frustrated I left the store and went to leave, but I decided to go back into the store and get the managers’ number. I went to the cashier (Maddie) and asked for the manager’s name and number, she proceeded to tell me that the belligerent employee I had just had the issue with was the manager. I could not believe he was the manager acting in that manner. I asked her for his last name and she told me she did not know his last name. So I went over to Ronald himself and asked for his last name, and he refused to give me this information. So I left the store. I called back the store after going home and got Ronald on the phone, I asked him for his district manager’s number and he told me quite frankly that he was not going to give me his district managers number and then he hung up the phone on me

Patricia Erbaugh

9/7/10

I would really like to know why a small store like Oliver Springs needs a top Manager and two assistant managers. Not only that, but my daughter was hired on as part time and promised 15 hours per week, then they give her less than 15 hours and can't even make a schedule out for her to follow because they want to change the schedule every day. Over the pass couple weeks they worked my daughter every day and she was so happy to be making so money to take care of her daughter, then they hire new people and reduce her hours back down to one day for the week and she is very disappointed and upset. So am I!!! Do they really know what they are doing? I don't think so and I think my daughter is being treated very poorly. Because of that I don't shop there. If you can't treat employees right then the customers are probably treated just as bad.

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