1500 Market Street Philadelphia, PA 19102
(215)665-1700
Reviews For Comcast Corporate Office
Stephen H. Midway GA  | 5/9/12 |
| The employees we have dealt w/ have been very considerate and attempt to do the right thing. The problem is that Comcast is too bag..and when you get this big customer service declines. In short; Cable keeps going out for days at a time, hard to schedule service (thank goodness we bought the service insurance!!!) 10 tech's could not fix it...bucket truck came out, ran over my water main and cracked it...cable still going out off and on. To top it all off, no one can give me any freakin answers!!! My head hurts.. | |
Carol K. Roberts  | 5/10/12 |
| The woman who came to our senior center promised us lower rates (my first bills were $29.95/month for several months, but then escalated up and down from the $50s to $80s, $90s, and ultimately $123 - my income being less than $900/month), but ended up switching my account to a very limited, boring package to "save" me money - I hated the "economy" package channels she gave me, keeping all the extra costs a secret to me, and instructing me to "get a new box" because she thought my BR box was too old and defective - which it was not, and finding out it was the same box and could not receive channels she had given me without a $10/monthly fee added for the extra box I would need to get. Only the people at the neighborhood store were honest, so I asked them to restore my old package, which they did, and even got me a discount on both TV and Internet! It is best to deal directly in the neighborhood pay center/store - the independent agents seem to hold back on the complete truth about packages and costs...just to make their commissions...or they don't really know their "product" well. I will never trust anyone coming to our center promising to help us senior citizens save money on our Comcast bills! (Most of the residents said "They aren't gonna help us! They're gonna just tell us the same old lies as before." "They take more time and care setting up the refreshments to bribe us and get our minds off the problems we want to discuss." | |
| it does not matter what matters is | 5/14/12 |
| this company has no right to charge a deposit of 150.00 for anybody good credit or poor credit! I am not paying for someone else skipping on a bill or a box! F Off,I got another provider instead. Or, maybe Ill just stay with my current compqany even though Im moving to a new house. | |
| Stacy | 5/16/12 |
| I hate comcast customer service. I wish they would fire the whole team of badly trained associates and start fresh. They consistently provide bad information and give you the run around. | |
| Welcome to America | 5/17/12 |
| Sorry but anyone overseeing this madness is asleep at the wheel. Comcast and other corporate entities continue to puppet our government and steal our children's futures. It's funny I hear so many things about what and how to change America for the better. Yet we continue to let evil corporate entities rob and mislead us into poverty. | |
| Carolyn Ritz | 5/20/12 |
| They are not even worth a star I had basic for a long time and wanted more channels. The teck that came out had wiring that he didnt know where it came from, they had wired into my computer my phone with duck tape with the basic I wrote the corporate office they in return send my letter to someone here in Balto and they send a teck out, but this teck had already been to my neighbors so when the siding was pulled up the change was already done,all the wiring had been removed I might add too they will cover one another wrong or right They also have someway on the computer when they pull you up to defend the last person or your problem They NEVER get to the rut of your problem they just cover it up like the wiring And if you dont agree they make things happen to you tv the sceen turns green etc etc like a game As bad as people need jobs now!!! The mentality that is used here is beyond me!! | |
| Monica Fuller | 4/25/12 |
| Worst service. Please consumers check your bill. Comcast will charge you for equipment that you never had. Calling asking for a supervisor is a joke. The supervisor dont do what they say they are going to do , that is if you can get them to call you back. | |
| Ann Goettelmann | 5/3/12 |
| Sir or Madam, My rating for locating this site 5****. I did look it up on cell first. My parents moved to the Gables in Rutland 2 1/2 years ago. They got Comcast because everyone here has it. Cable is paid for thru the Gables. My mom pays for the movies she watches, internet & Edward Bogar's (Ned my step-dad) daughter Anne pays for the phone. I'm writting to you because calling the 800 number & talking to someone at the Main st store in Rutland isn't helpful. When the Comcast installer came in Oct of 2009, He never asked if the TV was HD compatiable, Which it isn't. He didn't say that after a certain amount of time the free HD would start being charged $10 a month to the account. My mom has Macular Degeneration, And she does look at the bill. But because the installer never mentioned that, So mom didn't have a need to look at her bill. It wasn't till we purchased 2 movies to watch that I saw the additional $10 a month. Rutland comcast said Mom should have known & She's right. Ned my step-dad has Atlizmers & forgets 5 minutes later, Are you going to be blamed on him for ordering something he's never going to use. Of course he ordered it, it's the best & Ned only gets the very best. She didn't suspect she was being charged $10 for a HD channels she didn't know she had & has a TV that isn't HD compatiable. They told her to go buy a new TV and she'll see the difference. That BS!! My mom's in a fixed income. That $10 a month is a lot. I guess you people there wouldn't know that because your making 6-7 figure saleries & probablyt get your internet free. Mom-Kae should be sent a check for the amount after HD started to be charged to the account I'm guessing $160. She was told by the Rutland, VT store on Main St, That they maybe might only be abled to reimburse for 6 months. Probably won't happen. And don't know how long it'll take to get the check in the mail, If it's permitted. I hate to think that any more seniors, Disable or visually impared customers are going thru this. | |
| | 5/2/12 |
| One star is one star too many. This company is beyond HORRIFIC. Yesterday, Comcast was working in our development installing, what seemed to be, new cable lines. We were out of cable, phone, and internet for a good 5 hours. We spent the entire day trying to hunt down the Comcast tech but were unable to locate him througout the development. My husband decided to give Comcast a call. He spoke to a customer service rep by the name of Bernie. Bernie stated that he would not be able to dispatch a tech back out to our development until Thursday (this happened on Tuesday). As my husband proceed to insist this remedy was unacceptable, Bernie then proposed Wednesday between the hours of 9 a.m. and 11 a.m. Needless to say that although hesistant, my husband was tired of dealing with Comcast's BS and agreed to going without cable, internet, and phone service for the night. Today and I arrived home from work only to find that we still do not have cable, phone, or internet service...nothing was restored as promised. When I contacted Comcast, I was told that there was no record showing that my husband ever called. This company is a piece of work, to say the least. The are the WORST!!! We will be switching back to Direct TV. | |
| S | 5/2/12 |
| I have had comcast triple play for over year without a problem, In the last seven weeks, i have lost internet service and phone service repeatedly. 4 techs have been to my residence so i have new modem, new cable, and again no phone or internet. I have spoken to Comcast frequently, scheduling is always difficult because of my own schedule. What happens to people who don't have cell phones. It has been extremely frustrating, as one person tells me problem is inside and one person tells me problem is outside, why don't they check | |
| A FORMER USER OF COMCAST SVC! | 5/1/12 |
| I was contemplating having Comcast Internet service installed because our Clear service is absolutely HORRIBLE, it's NOT wireless service it's "NO SERVICE AT ALL," EVER!!! Literally, we can not watch Netflix or any streaming video because the Clear Service never, and I mean NEVER, allows the signal to go unimpeded. Therefore, the service does not "flow" as it should! So, as I was saying, I called Comcast to install new Interent service and after ever so long they get to that magical moment when they ask you for your credit card number, and lo and behold, at that point thay stated that "I owed them $12.42" supposedly from a bill "OVER" 10yrs. ago! WHAT!!! When I asked them how does comcast write that off their taxes (AND THYE DO, every legal business writes up a statement of profit & losses annually) So, after they could NOT explain how I had service "After" that time, (which we did for two full years after the time they claim I owe that amount) but that amount of $12.42 just magically did NOT get paid! WHY??? They come up with more lies than Carter's got little pills! (Yea, I know that one dates me) but hey, we all get old sooner or later! You would think just once in a while, (yea, I know to expect that is silly in this day & time!) but that's what I said, ONCE IN A WHILE you would think a business could just get OVER IT AND STOP ALL THE LIES, CONS AND NONESENSE, BUT NO, NOT THIS COMPANY, THEY'LL SWAT A NAT TO SWALLOW A CAMEL! WOW THESE PEOPLE JUST DON'T GIVE UP, THEY TAKE IT FOR ALL IT'S WORTH AND THEN SOME, RIGHT! Then if that wasn't bad enough, they expected me to pay $5.95 for the priviledge of paying that $12.42 over the phone! THESE PEOPLE ARE ABSOLUTELY INSANE, NOW I KNOW WHY I LEFT THEM IN THE FIRST PLACE!!!!! COMCAST COMPANY IS A SERIOUS PAIN IN THE BUTT AND CHECKBOOK! AND they didn't want to hear the truth about that being a severe violation of their Visa/Mastercard merchant account agreement, better known as a "Contract" (as in a legal requirement) which it is! But, as a few others have mentioned, it's all about the "Doe Rae Me!" Before they do anything, they want your money, even "if" you don't actually owe it to them, they do NOT care in the least...Just Give Me Your Money Is Their Only Motto! So, they can simply say... NEXT!...and keep on stealing that money to make a profit, and it just goes on, and on... I wonder what their gonna say when they'll be asked, "How did you make your money?"... The truth, they steal it, yes, they steal it and jsutify it by saying, we have to make a profit! I wonder if they think that will keep them out of HELL, silly me, I thought I was talking about someone who cares, Oh yea, that's right, they don't, it's just about the "Doe Rae Me!"... NEXT! | |
| Brenda Wilson | 5/1/12 |
| I have been waiting for commercial installation for over 2 weeks now and no one will even call me back about the status. This is the second time we have received this type of service for a 501(c)(3), non-profit autism corporation. | |
| Tim in Illinois | 4/17/12 |
| The tech disconnected my direct tv line instead of running his own line for the cable internet. My tv service is still disconnected three weeks later after three comcast techs didn't show up for the scheduled repair....ya, three no call no shows in a row, and they give you a time of 12 to 4 for the tech to show up and I am suppose to sit here and wait for them. The hole in the wall for the internet line is about three inches higher than the electrical outlet next to it. Before the tech drilled the hole I mentioned to him that it was to high and he said, "no this is level" and drilled anyway. And the small amount of line that he did run is sprawled out all over the yard, supposedly they are going to bury it. Why not just run it against the outside wall in stead of digging up my yard? Who is the CEO of comcast because this kind of customer service starts at the top and he/she should be fired, right now, with no severance! | |
| aimee | 4/11/12 |
| we have your service on johns island, sc and it is the worst service we have ever had. our internet and cable service cuts off almost daily. we were quoted 149.00 for instllation and we did get a 20.00 credit because your installer was late, after that we were billed 275.00 for intallation butmy husban crawled under our house and did all the running of the cable and hooked up the internet and 2 of the boxes which were left on the counter in their boxes. this was in december, the cable is still laying on the ground uncovered and from the pole and i have called severl times to get the supervisor to come out here and resolve this matter and they hav scheduled apts and they never showed up. we spoke to 1 american person all the others were difficult to understand. my husband is a contractor and we have never experienced this much unprofessionalism ever from any "so called" service company. i hope tat someone will care enough about their customers to fix this problem, our friends and neighbors will switch to at&t as soonas its available. maybe you should call my husband to supervise operations on johns island because your staff out here has no idea how to run a business. i hope you resolve this matter. thank you. acct # 379031-3 my name is aimee simmons 3468 jennifer rd johns island, sc 29455. ph#843-557-8206, 843-414-4885... good luck aimee simmons... P.S this is the second time i've tried to write this becaue your internet keeps kicking me offline and not responding to key strokes.... | |
| dianne | 4/6/12 |
| Comcast told me they would correct billing back in 2009. They never did...reported I owed money (money they told me would be credited becuase of their error)to a collection agency. As a result, I ended up with a high interest car note. Finally, after many letters and phone calls, along with a dispute, they corrected the information and agreed I didn't owe them money. Now, three years lateer, they are saying I owe them money!!! I refused to pay and they, once again, put it in collections. As I am now trying to purchase a home, they are affecting my credit again. I will not be responsible for a debt that I do not owe...for thier incompetance over there!!!!! Comcast needs a good class action law suit!!! They cannot go around billing people for services they don't recieve and demand payment. | |
| Need to keep it private. | 4/7/12 |
| I originally signed up with phone service with the triple pack & added a line. I specifically explained to them how my life was in grave danger from my ex! Well, come to my SURPRISE they make our numbers unlisted, unpublished, therefor, I'm a sitting duck waiting & praying I don't get my head blown off! When I talk to them about compensation I get the run around & they keep telling me they are all fixed now. Yah,! That's just great, just flipping peachy, what the hell am I suppose to do about all th phone books that already have all the info in them? Oh I get Comcast gets to go oops again when my ex comes & shoots me. Yet they have my account all fixed now but won't do anything about there screwup. Wow THEY HAVE LITTERALLY PUT MY LIFE IN DANGER! YET. KEEP GIVING ME THE RUN AROUND. So trust me, they do not care about you, it's your money they want! | |
| Laura | 4/4/12 |
| One star is way to many! this company sucks! It has been about 2 months several calls 3 visits to the house, supposedly came out several times to check wires at my house and on the main road, and still I am not getting the full service that I am paying for. They even had the balls to charge me to come out on a service call, because the previous guy that came out couldn't fix the problem and install a box that didn't work. Unfortunately this is the only service available in my area, and that really sucks! I am forced to pay for this lousy service and they know it! I'm almost ready to just cancel and go without It would be better than having to fight these assholes on a daily basis. | |
| Susan | 4/2/12 |
| I would rate a negative number but it is not offered. I have been given the run around for three days Sat, Sunday and today Monday, probably tomorrow too as I wait for someone to show up. Saturday someone showed but was three hours late, stayed three hours had to call two other tech's and now the bedroon cable box does not work either. A suoervisor was suppose to come Sunday and was scheduled for 9-11 am. No show. When we called I was told the supervisor will be there between 9 am and 9 pm does that sounds even close to 9-11 am. Today they were scheduled to come again from 1-3pm they showed up at 10:45am when we were gone of course. Someone is suppose to come Tuesday between 8-9 am I will believe it when I see it, I don't have any faith left. I will be switching to another company. | |
| Tami | 3/11/12 |
| I am not complaining about Comcast service but about the people they employ. I live next door to one of their employees who by the way has a Comcast truck in their driveway who refuses to abide by the local noise ordinence laws. To date I have called the local police 4 times about their parties twice just last night. This includes loud music, public urination, foul language, and threats of burning my house down when I complain. In the past I have called this employees Supervisor to try to rectify this ongoining behavior. It seems to me that this course of action is having no effect. My next step is to write a letter to corprate offices to see if I can some kind of resolution to this problem. If not I will pull my cable boxes and switch to The Dish. Whatever happend to COMCAST CARES about their communities! What a bunch of malarkey,as their employees do not give a hoot about anyone but themselves. | |
| Fed up with Comcast Thievery | 3/5/12 |
| We have decided to close our mom/pop company. Had business internet from our residence, for over 4 years. Original contract was 1 year. Have been told that to cancel we have to give 30 days notice. I.E. pay a months bill even though we no longer want them. We switched from Comcast cable to Satellite 6 months ago, but kept the cable telephone. and we planned to switch to residential internet. The business internet was a separate account. We don't like getting ripped off so now we are going to switch both phone and internet to a totally new company. Comcast is nothing but a den of thieves! | |
| Grady Chesson | 3/5/12 |
| I got an AT&T phone book the other day and to my surprise there is my name and phone number. The trouble is I have Comcast for everything including phone service. AT&T says they got my number from Comcast. Comcast says I have to pay $3.35 per month not to have my name and number published next time with AT&T. How the hell did I know that I would have my info in an AT&T book when I left them to go to Comcast. Comcast says I should have told I didn't want my name and number published. Comcast must sell this info. | |
| pissed off | 2/19/12 |
| I recently moved into a new house and was greeted by a comcast sales man who sold me a bundle package for 100.00 a month. A few weeks later i recieved a message on my voice mail saying i may not qualify for that package plan. I decided not to call them back because i had a signed contract with them. a few months later i recieved a bill for over 400 dollars , they had decided to change my rate retro active. When i called them they told me the salesman does not really work for them and that they can not honnor the contract i had sighed. The employee on the phone told me comcast only does verbal contracts and because i did not call them back i was disqualified from recieving any package deals. I believe this is called bait and switch. F OFF comcast i am moving on and your not getting your boxs back seeing that i dont have i contract with you. | |
| Samuel Stanton | 2/16/12 |
| I work for a local Architectural and Engineering Company in Central Florida and my experience with Comcast personnel has been horrible. I need a local name, number, and address in order to work with Comcast personnel that MIGHT care about the possibility of having to relocate, impact or whatever to their cable lines/system. Most of the people had no idea of what I was asking for and kept sending me to various numbers until after the 6th or 7th time I was back at the 1st number. All I wanted was a LIVE contact with someone @ Comcast that does new installations; or an engineering group. I am trying to be proactive in the designing of our projects in the area of Mims Fl. Zip" 32754, I even had someone tell me that there was no service available i n that area as I was looking at the Comcast website for Mims. Seems as though if you aren't wanting to buy any of their services; they don't give a crap. | |
| g.kelly | 2/13/12 |
| Well I have the worst customer experience with comcast because they outsource to India and Phillipine and Offshore and absoultuely NO ONE knows whats is going on I called the corporate office in baltimore then to the exec offices in philadelphia and the gal there was very lazy as she would not even access my account CONSUMER REPORTS SAYS THAT COMCAST IS THE WORST CUSTOMER SERVICE IN THE COUNTRY AND BOY I CAN REALLY ATTEST TO THAT.! | |
banana be glad  | 2/11/12 |
| To all of you hard working young people let me say congratulations for trying to hold it all together. Today it's all about the money. As my father passed, I find myself going through old receipts. A company's name meant something. NOT TODAY! Not only is there a hoarding, greediness, blatant misrepresentation of delivery of service, as well as stating what the services will actually offer, there is an obsession with becoming number one regardless of how you obtain. This is the first step. 2) Attorney Generals Office. Fox 29. Write letters to the senators and congressmen about Bait and Switch. Many individuals and companies hope you will become discouraged, I had this problem with several phone companies. Solution stop doing business with them. Don't allow others to cause you unnecessary grief, anger, sorrow, illness, mental stress, and not to mention robbing you of a good piece of change. Some believe that you will eventually succomb, and be thankful for something (or anythings better than nothing). Some people do not care at all about others anymore, example the response from the second blogger. The problem is that we all must find real happiness within, not by paying someone else for it. I grant you, next year, many of you will be reporting someone else, because they all take the same road that leads to destruction. This is your only problem. Jesus is the Prince of Peace. I made the change and now I'm free. Get involved where your light can shine. Do Something.org, Send books to military children, Polaris Project, American Heart Association, become a tutor, become an honest entrepreneur, start a project, UB+.LOVE | |
| maria a james | 2/8/12 |
| I got the home security in January 2012 and it has not worked the cameras do not work the alarm does not work. I paid $640 for equiment and installation and the tech did not know what he was doing. I had to buy and extension cord for the cameras for the technician informed me that the cord that came with the camera was short. The cameras do not work the alarm does not work. I have on numerous tried to get help in repairing the system no one has bother to listen to me or come to repair the alarm. I have now finally hired and attorney and I also contactes the FCC. I have been told today by someone called Michael who was very rude that they will be sending someone out by tomorrow and than today I got a call from a supervisor from the Willingboro, NJ office inquiring what was my problem he acted as if he did not know what was going on. The cameras they installed one is connected with a extension cord and the other is sitting in a table in my porch and they do not work. My fee is $43 per month which includes sales tax plus I pd $540 for installation. I think they do not care to service anyone once they get the monies. I have a 3 yr contract and according to the Willingboro, office is I do not make my monthly payment they will report me to the Credit Bureau and ruin my credit this is the services that I am receiving but I will have my day in court for I have over 40 witnesses and the evidence. My monthly bill them is $290 per month the TV and Internet services are good but the Alarm System is not worth it and it is not what they advertize. I have wires going up and down my wall and the technician when he was installing it told me that it was a horrible junk of an alarm services. THE ALARM HAS NEVER WORKED SINCE I HAD IT INSTALLED IN JANUARY 2012. I AM DETERMINE TO GO TO COURT I TELL YOU IF YOU GET ALARM SERVICES WITH CAMERAS IS NOT WHAT THEY ADVERTIZE. | |
| Dresden | 2/7/12 |
| You're all retarded and half of you are illiterate, I've never dealt with a better cable/Internet company and have always been treated with the utmost respect. Sure the wait times are a little long sometimes. The employees I've spoke with were more than knowledgable an got my issue resolved first try. Maybe you should all just get rid of Internet and cable all together. You obviously aren't smart enough to utilize any of the awesome features | |
| anna Johnston | 2/4/12 |
| I too would rate Comcast even lower. For over 4 months I have tried to resolve my billing problem, calling, visiting in person. Began when Comcast listed Direct Payment which I refuse to do with any company. Then when they tried to put payment through (on Discover which I have never had) Comcast fined me returned check charges, and late fees. My calls and personal visits have not resolved the problem. I have asked again and again to remove the direct Pay from my billing but it stays right there. In some call, I am blamed for the "returned check" problem to cover their own error. Now I have not received a hard copy billing for some time. Now received a final notice (where are the billings?) Where else can I go higher to resolve this? If I could use another Company I would. What a terrible company and probably bad to work for. | |
| jt | 1/30/12 |
| Why does Comcast drop channels randomly, then deny that it is their problem? The CR's are poorly trained, and one gets the feeling that they are told to deny everything. Why pay for service that does not exist? Dropping their service and going back to the antenna seems the only option. | |
| Brad | 1/31/12 |
| The lies and misleading is borderline Swindle, if They don't know what that means, look it up. I have so many issues I don't want to waste half a day writing them. I'd do minus -5 stars if they'd let me. Take some of that marketing money and put it into customer service. I know a big local paper who would be dying for some free editorial on getting scammed. | |
| Joyce McCulland | 1/29/12 |
| Acct#05705405755045 I would like to make a complaint regarding your service , I signed up with essentials so that my son can have access to the internet for a cheaper cost. I have been trying for 2 months to get a tech out to my house to set this up, everytime I called, the system is down or when you get transferred to another department they hung up. I got a bill for 29.99 for internet service that I still do not have, I called on Saturday 01/28/2012 and spoke with a representative name Avel, he told me to call back on sunday because the department that he needed to transfer me to were close. Well I call on Sunday still was on hold, transferred to a robot and line disconnected. Iam requesting to have this account closed, this is bad business and since I never had service to begin with I am requesting that you waivered that bill in the amt of 29.99. Thank You, Joyce McCulland | |
| Unhappy employee | 1/26/12 |
| All of you customers think the service is bad just think how bad it is to work for them they use bullying as motivation then if you go to H.R they tell you it's all you and not the supervisor named A. C he doesn't help or answer his phone so if you wanted to know why your cable phone or internet is unreliable it starts at the top maybe if us techs got a little respect we would work harder but when you have supervisors who do nothing well it's lead by example | |
| Brian | 1/26/12 |
| In December I called to disconnect service. Comcast has lost all records of that event I have not had service for almost a month and a half and they say I owe 140.00. My ASS! I'm not paying for something I did not receive, Comcast agents and supervisors told me it is company policy for me to pay as my account was in a non-payment disconnect status. well no SHIT i put it there because I was disconnecting they went on to say. "there is nothing ANYONE at this company can do." not by one supervisor but by two. also that customers are not to contact the corporate offices. GO TO HELL COMCAST! | |
| Ms. Hamilton | 1/23/12 |
| Comcast service is the worst I have ever dealt with. I am forced to have them for my home and also for Business. The worst part is there is no other cable provider in my area to choose from. They change the rates after three months to a year. You can never get the same answer twice the poor people they have working for them have no knowledge and I don't fault them I fault the company. I continue to give them poor ratings on all issues and nothing is ever done | |
| Jeanne | 1/17/12 |
| Well, I am rating Comcast with 1 star but they even deserve that. Unfortunately, I began service with them 1.5 years ago in Newton, MA. I received an intro package 39.99 for one year. After one year and now unemployed, my bill increased to over $90 per month for same service. I called to eliminate the phone (turned box in), had my own modem hooked up to save $7, made long distance calling local, and have hi-speed internet. I cannot get the bill any lower than $65 per month. I am unemployed single mom and they could care less. To switch out to another company, there are the set-up fees which I do not have. Very unfortunate as I feel stuck here. DETAILS: Upon moving in, I had the contractor here for an hour installing lines, etc. In five months, I did not turn on my TV once. I did not utilize my phone one time. Well, one day I had to send a fax and phone line did not work. Remember, this is several months of paying for service. It turns out the Verizon line was still in place so no phone, the Box for the TV was damaged so no TV, and I said I want a refund for the 5-6 months I was paying for service. The horrible CR told me that because I waited several months to report, it is my loss. Then, I replaced my modem of $7 per month with my own comcast we purchased 3 years ago. So I turned my modem in to save the $7 per month and they are still charging me every month for a rented modem. I have called SEVERAL times to dispute this charge and the CR all tell me I have another modem in the house. There is only one modem in my home and that is mine that I purchased. So I have paid $49 for a rented modem that does not exist. What's next - I think I will do what I have done in the past with poor Customer Service. And that is to go to the TOP and complain. Does anyone have specific names to contact? If not, will research and post. The squeaky wheel gets the grease with the higher-ups. I have learned this in life. | |
| LYNN | 1/18/12 |
| I HONESTLY HAVE HAD THE BIGGEST HEADACHE DEALING WITH COMCAST!! ALL THE POOR RATINGS AND REVIEWS DO NOT SURPRISE ME AT ALL AND I BELIEVE EVERYONE ONE OF THEM. THIS IS MY FIRST TIME EVER WRITING A REVIEW. I MUST HAVE DEALT WITH ANYWHERE BETWEEN 60-100 DIFFERENT COMCAST REPRESENTATIVES...AND THATS JUST TRYING TO GET SERVICE. AND MOST IS DUE TO THE RUNAROUND THEY GIVE YOU. THE OFFICE TELLS YOU ONE THING AND THEN CUSTOMER SERVICE TELLS YOU ANOTHER. THEY PUT YOU ON HOLD CONSTANTLY AND SOMEHOW YOU GET DISCONNECTED OR TRANSFERED AFTER WAITING FOREVER. EVERYONE TELLS YOU SOMETHING DIFFERENT!! ITS SO UNORGANIZED! YOU CAN NEVER SPEAK TO A SUPERVISOR! ITS LIKE "WHO'S IN CHARGE???" WHERE IS THE PERSON WHO CAN HELP YOU TO RESOLVE A ISSUE. THE ONLY, ONLY REASON IM STILL PUTTING UP WITH THIS HEADACHE IS BECAUSE, LIKE SOME, I LIVE IN AN APARTMENT THAT CAN ONLY BE SERVICE BY COMCAST BECAUSE THEY DONT TAKE DISH OR SATELITTE. SO DEPRESSING!! IM SO HAPPY TO BE MOVING. NOT THAT COMCAST HAS BAD PRODUCT BECAUSE I LIKE COMCAST BUT DEALING WITH ANY REPRESENTATIVE IS ENOUGH TO MAKE ME HATE COMCAST WITH A PASSION AND THATS SAD. I REALLY HOPE SOMEONE CARES ABOUT THESE REVIEWS AND UNHAPPY CUSTOMERS ENOUGH TO STEP UP AND GET IT TOGETHER.. WHO CAN WE CONTACT TO GET SOME RESOLUTIONS..ANYBODY KNOW?????? IF I COULD SUE FOR ALL THE TIME WASTED, PAIN AND SUFFERING I SURELY WOULD. | |
| LYNN | 1/18/12 |
| ALSO I WAS TRYING TO GET CABLE SERVICE AT MY APARTMENT. THE ONLY SERVICE AVAILABLE THROUGH MY APARTMENTS IS COMCAST. THEY DO NOT TAKE DISH OR SATELITTE AND MEDIACOM WASNT AVAILABLE OR ANYTHING ELSE. THEY TOLD ME MY ADDRESS WAS NOT SERVICEABLE BECAUSE OF THE PEOPLE WHO STAYED THERE BEFORE ME HAD NOT PAID THERE BILLS WHICH PUT A BLOCK ON MY ADDRESS... ARE U KIDDING ME???! SO THEY ASKED ME TO TAKE PROOF OF RESIDENCY, OPENING AND CLOSING UTILITY STATEMENTS AND ID. OKAY FINE I GATHER EVERYTHING AND TAKE IT DOWN TO THE LOCAL STORE( WHICH BY THE WAY THERE IS ONLY ONE IN TOWN AND THE LINE USUALLY WRAPS AROUND THE STORE). THEY MAKE COPIES AND FAX IT (SUPPOSEDLY) TO COLLECTION-CUSTOMER SERVICE. SO I WAIT A FEW DAYS THEN CALL CUSTOMER SERVICE. TO MY SURPRISE, THEY DO NOT SEE ANY FAX SENT. I'VE WORKED CUSTOMER SERVICE SO I ASK THEM IS THERE ANY NOTES...NO THEY DONT HAVE ANYTHING. I GIVE UP FOR AWHILE THEN RUN INTO A LOCAL REP TRYING TO SELL SERVICE AT A STORE. SHE TELLS ME SHE CAN GET MY CABLE ON. SHE TELLS ME TO " GO BACK UP TO THE STORE AND 'RE-SUBMITT' MY INFO SO THAT THEY CAN TAKE THE BLOCK OFF MY ADDRESS". I DO THIS. THIS TIME I TELL THEM INSTEAD OF FAXING IT CANT THEY JUST TAKE ALL MY INFO AND UPDATE IT THEIRSELVES IN THE SYSTEM BECAUSE LAST TIME I FAXED THEY NEVER RECEIVED. SHE TOLD ME "NO, WE HAVE TO FAX IT WE CANT JUST CHANGE IT" I TOLD HER EVERYTHING THAT I WENT THROUGH AND ASKED COULD SHE MAKE A NOTE IN MY ACCOUNT TO MAKE SURE THEY KNEW IT WAS FAXED. SHE SAID OK. CALLED IN A WEEK, THEY DIDNT HAVE IT. CALLED IN 2 WEEKS, THEY SEEN A NOTE BUT ALL THE NOTE SAID WAS THAT I HAD CAME IN, SMH! ANYWAY I KEPT GETTTING THE RUNAROUND TIL FINALLY THE REP THAT I MET IN THE STORE SAID "I'VE GOT YOU TAKEN CARE OF, JUST TAKE A $50 DEPOSIT AND YOUR ID". AT THIS TIME IM SO RELIEVED.I TAKE THEM THE $50 AND THEY SCHEDULE ME AN APPT 1/13 FROM 2-4. I WAIT, AND WAIT, AND WAIT..NO CALL NO SHOW. I CALL AND THEY SAY WE DONT KNOW WHY THEY DIDNT SHOW. I ASKED THEM WHAT ADDRESS THEY HAD. THIS IDIOT PUT THE DEPOSIT ON THE WRONG APT #. CAN YOU IMAGINE HOW SICK I FEEL FROM THIS MERRY GO ROUND. THEY START TO TELL ME MY ADDRESS IS NOT SERVICEABLE..AGAIN!! I ASK FOR A SUPERVISOR, NONE AVAILABLE. SPEAK TO ANOTHER REP WHO SAYS ITS TAKEN CARE OF ,WE'LL GIVE YOU A $20 CREDIT FOR THE NO SHOW AND RESCHEDULE YOU. I HAD TO WAIT ANOTHER WEEK! FOR INSTALLATION. ALL WHILE SNOWED IN BORED OUT OF MY MIND. NEXT APPT 1/18 FROM 12-2. NO CALL NO SHOW. I ASK WHAT IS GOING ON, ONE LADY TELLS ME THERE WAS NEVER AN APPT. ANOTHER TELLS ME THE APPT WAS CANCELLED 1 HR BEFORE THE APPT. I SAID " WHY WOULD THEY NOT ATLEAST GIVE ME A COURTESY CALL, IVE WAITED FOR HOURS FOR NOTHING! SHE SAID I APOLOGIZE, ACCOUNTING DEPT CANCELLED IT. YOUR SOC AND NAME DOESNT MATCH CAN YOU TAKE YOUR ID BACK TO THE OFFICE AND SHOW THEM. ARE YOU KIDDING ME!!!!!!!! IM NAUSEOUS AT THIS POINT I HAVE CLASS IN A FEW HOURS AND I LITERALLY FEEL SICK TO MY STOMACH BECAUSE OF COMCAST. NOW THIS LADY ASSURES ME ONCE I DO THAT EVERYTHING SHOULD BE FINE, BUT OF COURSE..IT PROBABLY WONT BE. NOT TO MENTION IM PROBABLY GOIN TO HAVE TO WAIT ANOTHER WEEK WITH NO CABLE!!!!!! I REALLY WISH I COULD SUE FOR ALL THE TIME WASTED, PAIN, AND SUFFERING. SOMEONE NEEDS TO PUT A STOP TO THIS NONSENSE!! I WILL UPDATE ON THE RESULTS | |
| Donald | 1/13/12 |
| On Comcast communicating within...My phone number was transferred over two months ago from Comcast to another provider. A week later they picked up my router and boxes. Left me a receipt. Seems as if that was enough to let billing issue a final bill. I have had two regular bills since. I have called twice and chatted online. (each call more than 30 minutes. Today after speaking to three reps I found out that I had to talk to the disconnect dept to become "disconnected." Even though I have been connected, the reception wasn't too good without a router or TV boxes:)..I have had two calls from bill collectors even though the lady on chat said not to pay until I get the final settlement bill. It sounded like today that they may send me a final bill in a week or two. I doubt it... | |
| W C WALTZ< JR | 1/14/12 |
| This company sucks!!!! They are even as bad if not worse than Dell computer. They now route some calls to asia, philipines, east texas and where ever. Today the hd box went out and was confirmed by comcast central that a tech has to come. They wont come for 2 days and this is the big football,playoff weekend prior to the super bowl. The boxes in my home have all been changed at least 2 times, some even more. The reason for that is the a hole company only uses refurbished junk from mexico. So now I will sit here and look at a dead 72 inch screen all because comcast sucks and wont send someone out to replace the box. Perhaps they have to wait until juan valdez bring one over the mountain on his jackass. COMCAST SUCKS!!!! A POX ON ALL OF THEM!!!!!!! | |
| Comcast the worst and liars | 1/15/12 |
| Well I can relate to everyone having the problem. I had a business account, and discontinued it, but the jerk technician that disconnected the business also decided to disconnect the cable that is a residential account. No, you will not get any help or consideration from comcast. At our local office, they think they are great, and cannot be touched. Well, they need to fire Steve Walker the Operation Manager, Dawn the Manager, whose husband works there, and for all the so cute girls at the front desk with no personality get real, learn how to treat and talk with the customers. Who do you think pays your salary. Oh, let's not get started on the tech's. Although I have to say they one two who are great, but that Michael, don't ask. He should have been fired a long time ago. Well everybody, I think the best thing for us to do is switch companies, and when they have to layoff, and don't have a job to support there families, and drive fancy cars, and have good meals, and then cannot pay their mortgages, then maybe they will get the message. Maybe soon we can get another cable company, I hear Mediacom is great, wish they were in my area. Just about everyone here is going to Direct or Dish. We sure don't get alot of choices do we. Not happy with Comcast, and definitely suggest they get a facelift. Irate Customer | |
| us citizen | 1/15/12 |
| worst company ever-always raising rates, giving constantly more commercials, junk programing from 1930's-with dead actors, same old shows moved from one channel to the next channel always shown for day after day week after week month after month and year after years, how can they get away with this, because viewers don't canel them out of existence. wake up payers! | |
| Todd | 1/6/12 |
| We got duped by the comcast scam. Tell us we are on a fixed price structure for life and then in 6 month the cost goes up. When we called them on it, they said the price was only fixed for the service, not the equipment. What a scam, we are canceling and in the process of finding new service. | |
| Rev CR Doc Fazzio Ph D | 1/5/12 |
| I rate this corporate office as they suck !!!!When a call back number is left no one returns the call with an extension that is relaible. It is always voice mail.I just report the affair to the Lousiana Public Service Comission... | |
| Lisa Y. | 12/29/11 |
| First let me start out by saying Comcast is the worst Cable Company ever!!!!!! I was scheduled for a tech to come out to my home on 12/28/11 between the hours of 08:00am & 10:00am to connect my internet and phone. what I got was lies,lies and more lies! the tech never show'd but indicated he did. I was promises call backs from Reps., Supervisore and the tech him/her self which I did not receive a call back.To add insult too injury in order for me to find out anything pretaining to services that was suppose to be rendered to me I had to call comcast back only to recieve more BullS--- excuses!I was even told that the tech would be coming back out to my home only to be lie to yet again. I wasn't told the request was denied early that day(like yesterday)until today! I was given a total of 2 or more tickets that was put in on my behalf with detailed information regarding the error on comcasts part in hopes of getting customer service satisfaction. What I got was rescheduled for another appointment slated for Dec.30,2011 between 08:00am & 10:00am inwhich I wasn't unaware of until today when I called comcast back to follow up on my calls I made to them because they did not follow up on the calls they promise to me. I could go on and on about the incomptence of comcast abililty to give adequate customer service but y bother a waste of my time and if another cable company serviced my area for internet and phone comcast wouldn't be a thought but because I have no other alternative I'm stuck!... What I wish people from my area would do is boycott there ass and let them feel it in there pockets I bet that would wake their asses up about the unfair treatment they're given to customers...US! | |
jose  | 12/27/11 |
| i was working for comcast 2 month shy of 10 years.and just for one incident not with a co-worker or a customer. with someone in a building i was at they terminated me.they say comcast care but about who. on dec.21 2011.not only it effect me but also my wife and two kids thank you comcast for working 10 years in the rain snow windy days climbing the poles giving the customer service this is how you treat you worker i wonder if thats what the roberts family had in mind when they build this company | |
| Marci Near | 12/27/11 |
| I called to cancel my small business services that I have had for less than a year now do to my business closed. I was told I would have to pay a early term charge due to I had a 3 year contract.. I was SHOCKED...due to I purposly asked if there was a contract before they installed otherwise I would go with another provider.. Now they are trying to say I signed the contract that I DIDNOT sign.. What do I do... the only place I could possibly go to doesn't have Comcast Services... I closed this business due to the economy and small business... not because I was a big company that would have the money to pay a contract that I didn't sign up for in the first place. | |
| Betty | 12/28/11 |
| I hate comcast its the worst service I have ever had not to mention the group of individual they have working for them are all incompetent fools. I waiting 2 hours to speak to several idiots that still didnt get my issues resolved. | |
| Julie | 12/21/11 |
| Here is my issue with Comcast. Back in October, I received my eco bill ,but it had 3 different amounts due, so I called them to find out exactly what I owed so I could bring my account to a zero balance. I spent over an hour with a billing rep going over my bill line by line. She found several issues that needed to be credited back to my account for overbilling, double billing and charges for services I never used. She said that I would have to pay $263.29 to bring my account to a zero balance and then my new bill would come out on November 4th. She said that if there were any other credits that needed to be applied it would reflect on the billing. I received the November 4th billing and it said I owed $161.65So, I called them and they said that the new balance due was $107.55 and a past due balance of $57.65. I explained to the billing rep that I did not have a past sue amount, because I had paid my account it full back on October 20th based on what the rep told me would bring it to a zero balance. I argued with them and finally ended up canceling my account.I turned in all of my equipment , got a receipt, wrote a list of all serial numbers, model numbers and every number off each piece to make sure that I could prove I turned everything in on November 15th when I cancelled my account. I told the rep that I expaected a paper bill that showed all credits back to my account and then based on what they still showed I owed, I would go through the bill line by line to make sure it was correct and that if I found any errors I would pay what was actually due to pay off account. Once I received the final bill ,it still showed the supposed past due amount of $57.65 which wasn't due based from my call on October 20th. If you take the new charges due for November 4th billing of $107.55 and deduct the credits of $103.72, I only owed $3.83. So I wrote a check and mailed the check witrh a letter explaining the entire billing issue,and that I was paying my account in full with the enclosed check. I wrote Paid In Full on the front and back of the check. They received the check on November 28th and deposited in their account on November 29th. Well today I received a bill saying that I owe them $53.82 and so I called and had to explain the whole billing issue 3 times to 3 different people. When I was talking to the billing supervisor he told me that the $53.82 was my prorated amount due from November 4th to December 4th after acncelling my account. Now remember earlier the account rep back on November 15th told me that it was a past due amount from September/October billing (which wasn't true). I called Comcast corporate headquarters to dispute this yet again, I was told that they would have to investigate it and that someone would call me tomorrow. I have never had to eeal with such incompetence from a company before like this company. I will fight this forever if needed because I owe nothing else. They need to get their act together and do whats right | |
| Ken | 12/19/11 |
| Well, this weekend my email stopped working. Outlook saved user name and password! So that never changes! when I call they say it has to be on my end. ??? So knowing the worst tech/customer support works on weekends I waited until today 12/19/2011. only to find out Not only was my Email no longer working But a added bonus I could not log on to my comcast Account to pay my bill. I have many emails in my home (all comcast) and mine was the only one not working. They changed the rules!!!!!!! NOW. your password on the primary has to include Uppercase, lowercase, and letters. You would think they would inform you of this before they deactivate an account!!!! After getting my password reset to a default, the tech told me to log on to my account and change my password to one that I wanted. As you all know by know, I was so mad by this point, I made a mistake and changed my user name! now they tell me that they can not change it back! WTF! I have had the same email for near 10 years now, it's on my resume and I am unemployed wonder how many job offers I will miss out on?? I am getting my 10 lbs sledge hammer and going to the office to smash their damn phones! and I am going to throw the cable box across the room and dump them! this company sucks! and there service sucks, their employees are worthless and it's about time larger corporate America feels the hurt for a change. hit em in their pocket books and drop them! | |
| P. Fox - Miami, Florida | 12/13/11 |
| This company does not even deserve one star! I have had this service for over a year and in the past year have had to call and spend hours on the phone with different problems. The Cable was accidently disconnected at my old address and I had to wait for over a week for someone to come out and help! There were always black outs and techs that never showed on time. The last tech that had to come out did arrive on time, that was amazing! Thinking there was an improvement coming into play, I recently moved and transfered my Comcast to my new address. I ordered an additional DVR for my second TV. I have not had DVR service on either TV since I moved. A tech came out and the problem was not fixed. I also get constant interruptions with XFINITY floating across my screen, or pictures with no sound, or vice versa. I was advised that another tech would be sent to my house and I would not be charged for service up until that point, until our problem is fixed. Then I was sent an email that I could only get a $20.00 credit! and that they were sorry I had to pay for service I was not recieving!!! WHAT!!!!???? Here we go again! I do not know who I will write to, to get my point across but I will go all the way to the FTC if I have to. All they have to do is look at this site to see how many problems there are! I am switching to Dish Network! My suggestion to all of you is to research other cable companies because your problems will NEVER get fixed!!! | |
| Amanda | 12/14/11 |
| I paid my bill today via on-line as usual. I paid the total due that was "marked". I hit the submit button after I checked the information to make sure it was correct. After I submitted the payment I received the pop-up message thanking me for my payment of $947.00. I immediately called Comcast "customer no-service" to cancel the transaction. Was told they could not stop the payment and after several attempts to get the person to transfer me to a supervisor I was told she was on another line. I waited for 13 minutes (while waiting I called my bank). The so-called supervisor told me there was nothing they could do. I explained that my bank said all Comcast needs to do is send a faxed letter canceling the transaction and the funds would be back in my account in 2 hours. COMCAST REFUSED TO SEND THE LETTER. I was told I would not be refunded for 6-8 weeks. Called their corporate office several times and stil have not received a return call. Oh, and the so-called supervisor laughed at me. Here it is almost 9 hours later and still no contact back....THEY ARE FIRED and I will let everyone I see (and since I work in a large corporate building the news will travel fast) know how badly I've been treated. I have also written numerous agencies (FTC and FCC) about this. DO NOT USE COMCAST....THEY WILL STEAL YOUR MONEY. YES, THEY STOLE MY MONEY...Never again will I ever use them for anything. | |
| Chris H | 12/6/11 |
| I have had comcast internet, phone and tv for 9 months now. Since it was turned on it has had a pixilated screen mostly the local channels. Comcast keeps sending out techs and not once fixed it properly. ( 9 months can you believe it. Yes I know everyone says to cancel them but when the management at my complex only allows comcast what can you do, get rabbit ears? i dont think so.I just wanted my picture right. I pay for it every month to watch a clear picture not a pixelated picture. omcast really doesnt care about there customers anymore. i had verizon fios and never had a problem. I wish I could get it again. | |
| Darlene | 12/2/11 |
| I have tried 3 attempts to pay my bill with your automated phone system. Those 3 attempts fail. I do not feel comfortable paying my bill over the phone with an agent simply because Im in an open area and have to call out my credit card number. I have used this card before to pay over the phone and now the agent is telling me it's my card the problem. It is bad enough the automatic system asks for information and hopefully in the future Comcast can request touch tone information from customers. This will help customers feel more secure in giving out personal information. I would also like to complain on the next to last agent I spoke with. I asked him would he feel comfortable giving out his credit card number. He made the statement, "I would not as to Im not paranoid about money." The fact is Im not either. I feel there is a professionalism and maturity in any given situation. Upon verbally giving out important information while sitting in a work open area is not good. | |
| Mr. Yancy | 11/25/11 |
| This RATING is a (0) For the last 60 day i get a call from Comcast. That is 2 or 3 calls per day. Know that when i be sleep to get my rest this call come in. I have talked with every top person in Memphis to stop this. And nothing has been done. Now i will pass this info to the BBS in Memphis. And now i will be take them to court. Last year i did talk with the VP in Pennsylvania. And will call him 1st thing Monday. This is not about my bill but asking me to become with this company. | |
| William Falkner | 11/22/11 |
| I have for the last five days tried to get comcast to correct my bill, I have tried doing this in person, I have tried with the collections department (whom is in the Phillipines and this doesn't really help) and have also tried with customer service. I made a payment to them in September and no where does it show that this payment has been accredited to my account. Thus, my bill is now well over $435 amount due, and shows to be sixty days deliquent, how I have no clue when they show a payment made on this account, yet no credit was given! This is a RIP OFF and I am tired of dealing with them. I have gone to the BBB about this and also FTC for unlawful practices. If someone from comcast reads this, please contact me. | |
| Deborah Harding | 11/15/11 |
| I writing regarding my internet service. I have been a customer for awhile my issue is my internet service. I have called the technical support numerus times and also have had technicans come to my home concerning this issue. I also have taken the modem back and swtiched modems still I have the same problem. As recent as yesterday 11/14/11 a technican came out to my home and he said he saw nothing wrong as soon as he left the system dropped off line and continue to drop all night I think I have been patience about this but enough is enough. I have also contact the corporate office concerning this issue. I have ask to be compensated for this I was told that only/maybe a couple of dollars may be subtracted from my bill. I don't want to leave comcast but I don't want to continue to pay for a service that I am not receiving. I don't know what if anything can be done about this please send me a response. | |
| Hector Morales | 11/8/11 |
| Comcast? I called comcast to get the cable and internet service. They did so. However, when my bill first came in they charged my for a lot of other services that i never requested and dont have. We called the rep and he told us that he was going to correct the problem. He never did. Then he told me to pay for whatever service i have and not to pay for the other service that they were charging me for. Long story short, i have a pass due on my bill and now comcast is trying to steal my money. Comcast is a group of orginize thiefs. | |
| rob moody | 11/1/11 |
| is there a lawyer out there who will sue comcast for contract violation if so contact me at (505)369-1091 it is a comcast land line so it might work. (it's comcast new mexico so chances are pretty good it won't.... | |
| Michelle Wilson | 11/1/11 |
| I disconected my Qwest service for internet to get Comcast and paid a $150.00 deposit for the service. Comcast was sapposed to hook me up on a Saturday and never showed up. When I called they stated there is another Michelle that live at that address and she owes us money. They have repeatedly refused to pay me my $150.00 dollars back. I now have to pay a reconection fee to Qwest for new service again. I don't know what to do about it. A attorney will cost more than the 150. If you have any advice please let me know. crazy-redhead@hotmail.com | |
| Sherry Yelland | 10/30/11 |
| I have Comcast "service" for internet and cable. Back in May my cable went out and my schedule was not able to match your tech's schedule. Therefore, it tool until July for the cable to be fixed. I called at LEAST 3 times and they were not able to schedule an appointment in part because they said they reset it over the phone..I was not home to check it...therefore they refused to schedule anyone despite the fact that I told them they already tried to fix it over the phone and it did not work! They still refused to schedule a service call!! I was just on the phone for the 3rd time for 30 minutes being treated like *&**& trying to get this charge of 7 weeks of me paying for a service that I DID NOT RECIEVE!!! It is illegal to charge me for a service that I did not recieve! This is incredible to me that you would treat a paying customer like garbage over $70.00!!! REALLY HORRIBLE SERVICE!!!!!!!!!! You should be embarrassed!!!If I charged you for my time that you wasted it would cost MUCH more than $70.00!!! | |
| Tammy Melton | 10/29/11 |
| This is the second email I have sent. Can you please Help me. Dear Tammy, Thank you for contacting Comcast Cable. I see you're experiencing issues with your cable service. Thank you for bringing this matter to our attention and I apologize for any inconvenience this may have caused you, Tammy. I understand the importance of having this concern resolved and I will be providing you with relevant information that will help address your concern in this e-mail response. Tammy, most cable reception issues can be fixed by power cycling the cable box; thus, we advise you to perform basic troubleshooting should you be experiencing issues with your cable service. The process is simple, turn off the box, and unplug the power cord from the A/C outlet for 30 seconds. Plug the box back in and then wait 60 seconds before you try to power the box back up. If that doesn't work, we ask you to contact us via chat or phone so we can perform further troubleshooting which includes sending a signal to the box. If the issue still persist, the last resort would be to send a technician out so, we can properly diagnose and rectify the issue you're experiencing. We do recognize the fact that there are many factors affecting the cable signal. It could be a planned or unplanned service outage/maintenance we're doing in your area, poor connection or wiring either inside or outside your house, a defective box, etc. If the issue could not be resolved remotely with the basic troubleshooting, Comcast provides the option to send a technician to further check on the issue and find a resolution to it. In line with your concern, I see that there's an open special service request for our tech to check and work the outside cable connection on 10/12 between 8am-11am. If you would like to schedule a sooner appointment, please call us at 1-800-XFINITY (934-6489), and we can provide you with the assistance you need. To ensure the time you need to spend on the phone is as short as possible, I suggest you have the following information available when contacting: - Name on the account - Address where service is provided and mailing address if different - Telephone number associated with the account - One of the following: Last 4 digits of the Account holders Social Security Number/Security Code/Account Number/Amount of most recent payment on the account Thank you for allowing me this opportunity to assist you, Tammy. I appreciate you sharing with us your concerns as we continue to strive for complete customer satisfaction. Thank you for choosing Comcast as your service provider and we value your business. Please do not hesitate to contact us again in the future, if you have any further questions or concerns. Sincerely, Anthea S Comcast Customer Care Specialist ******************************** The response contained in this message is intended for the addressee only and may vary from other responses depending on geography, promotional campaigns or other factors. If you are not the intended recipient of this response, please delete this message. Any unauthorized use or dissemination of the information contained in this message is prohibited. Original Message Follows: ------------------------ The following information was submitted from the Comcast Web site: Re: Web Form Submission: Troubleshooting/Cable Package Name: Tammy Melton Address: 5270 Lott Road, Lot 35 City: Eight Mile State: AL Zip: 36613 Home Phone: 2512144183 Email: tlmelton_wth@hotmail.com - Problem: Troubleshooting/Cable Package Comments: I have called and called to get my cable service repaired and it has been over a month and it still is not viewable. I don''t know who to talk to anymore. I just get the runaround....we will send someone out...blah blah blah. Then someone shows up....finally.....after I have called again and again.....and then it is still now working....then I call again and they say it will be two MORE weeks before someone else can come out and fix it.......So NOW WHAT DO I DO? - Browser: Default OS: Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0) IPAddress:69.241.45.59 | |
| Vinnyy B. | 10/27/11 |
| Four days to wait to repair my internet service. Absolutely rediculous! Left message on Mgr's. voice mail and never received a reply. I will not continue my internet or H.D. service at the end of this month. | |
| Donna Lauro | 10/25/11 |
| I am a Practice Manager for a medical practice in which we changed our telephone and ISP service to Comcast 4 months ago. We began having problems with our service 4 days ago. While talking to several patients, our service dropped the calls. We were without service for 3 hours. Intermittantly over the last 4 days the same thing happened. I reported the problem and scheduled a technician visit. We were also unable to place calls as well. Today, I was told it was an "area" issue. The issue apparantly has been resolved and service is back. However, to make matters worse, while this issue was happenling our callers were receiving a "DISCONNECTED" message. This is unacceptable, as we are a business and rely on new and old patients. Especially those that are having immediate medical issues. As I realize from time to time service problem can happen, the message that one might receive should not be a disconnected notification. "Out of order" would be acceptable. This way, one may call back at another time and likely would not cost us business. Please address this issue ASAP. I am sure I am not the only one with this concern. | |
| Aj Trujillo | 10/26/11 |
| It is impossible to reach a person to talk to about cable service. I have called all the different numbers they have and cant talk to anyone!! I will not renew service through "con"cast... They have lost my money! | |
| Cristina Alva | 10/24/11 |
| This company in Florida is a chaos. Terrible! After waiting one long day for the appointment and confirming 5 times by telephone someone canceled it for no reason. After long waiting calling 1800 as well rescheduling came a rude, jerk technician called Shawn. I never saw something like that. And....he did not fix properly the issue. I had to reschedule other appointment. I hope this time Comcast sends someone more civil. My rate for Comcast would be below -0- if it would be an option. | |
| Marcia N | 10/21/11 |
| I saw only one other post on this board that is similar to mine. I was a comcast company for over 10 years. In Sept 2009, I moved to a different town that didn't have comcast svc. I turned in all of my equipment to Comcast within 30 days of moving and never heard from them again. I pulled my free credit report in 2010 and found there was a $750 collection fee from Comcast on my clean credit report. I immediately called Comcast who confirmed it was their error and they would remove this item. I checked 30 days later and nothing had changed. I called them again and was ensured this would be fixed once and for all and removed from my credit report. Due to being busy with family and work and life in general, I did not follow up. I recently applied for credit and was denied due to having collections on my credit report. This was a surprise to me so I pulled my credit report and it's still there. Ok they marked it as a paid/closed item, but that doesn't help. I never owed them this money, never paid it (because it wasn't owed)so this should have been entirely removed from my credit report (note it's the ony negative item on any of my reports). I worked hard to gain a good credit rating and I feel victimized that it's been compromised for something that is THEIR error. As this affects my livelihood I would love to sue them, but have been researching and it appears this is not a viable option. My next step is to report them to the BBB and to send them a certified demand letter for them to remove this item from my report within 30 days. If I don't get a response to that, I will consult an atty. PLEASE POST HERE IF ANYTHING SIMILAR HAS HAPPENED TO YOU. If enough people are affected, it could warrant a class action lawsuit for defamation. At this point, I could only hope that my only issue was crappy svc. | |
| Norma | 10/20/11 |
| I'm trying to find the prices for a media kit so that I can advertise my business. Under the pricing of the media kit on the Comcast website, there are no pricing information, also there is no phone number to call corporate headquarters. I found out corporate is in Pennsylvania so I googled it. The answering service message has info about employee benefits, time off, W2 forms, etc. that is it! I wish Comcast would go out of business so that business can be done, so that people can be happy again with their cable service again, and so that there will be no more frustrations with a horrible business like COMCAST. | |
| thehmoobyaj87 | 10/19/11 |
| I've recently ordered comcast performance internet online with a 29.99/ month promotion and $25 installation fee... when i called in to schedule a appointment for installion, I was told to go verify my id with the local office. which I did and I was told that my order was actually $59.99/ month and a $50 installation fee... i was not happy with this so I said I'll call customer service up, which I did and after being transfer to 4 different customer service reps, I was told to call them back after the installation. Then after my service was installed, i tested my speed and was getting a 3mbps dl speed and .6 mbps ul speed, plus I was losing conectivity for about 9-10 times the same day it was installed. So I contacted technical support about my problems and why I was only getting a 3mbps dl when i ordered a 15mbps plan, I was later informed after a speed test that I have the basic internet plan (3mbps) and paying $39.95/month.. I am not happy with this and I hope comcast resolve my problems and give me what I was promised before I made the purchase before I decide to cancel my service the next day my service was installed... I have proof of my order and a confirmation number of my order showing what I actually ordered..... If comcast wont do anything about this then BYE BYE!!!!! | |
| Ms. Wilson | 10/19/11 |
| I switched from another company to Comcast in January of this year (2011). Until last Wed. (10/13) I had very insignificant trouble with my email. NOW it seems that the width of the composed email has doubled in size - overnight. Have made 5 calls and each time received a different explanation to "there's nothing that can be done because when we changed over to Xfinity this is what happened to everyone's email." How stupid do these people think I am. After checking with 4 other Comcast users I found theirs had not changed. I can't reach a Resolution Dept., nor can I reach the "ticket dept. where there are highly qualified technicians that can resolve the problem. Again, we will give your ticket high priority." This is totally unacceptable! I pay my account on time and yet receive such poor service. It's a sad day that people can not get the services paid for and govt. and corporations wonder why people have such distrust in the way we're being treated. | |
| unwanted International Charges | 10/19/11 |
| I was charged $600 for international calls to Ghana(i have no idea where this is) and the charges didn't apply to my account until September after I was told that the calls were made in July. Me being a long time customer with Con-cast I asked them to check my history. Have I ever made an international call, hell have i ever made a long distance call. i use my phone service for my alarm system and fax and my internet is used for my home business. My cell phone is what i used for phone services. Of course no one and i mean no one could help me because i was transferred to india, pakistan, iraq and probably ghana. Speaking to people that can't speak english, bad reception and just a total mess. I went online in September 2011 to pay my bill and noticed the $600 bill. I called them to find out what the hell was going on. The CON-stomer service rep followed the prompt on their computer screen and read "your current balance is $600+ will you be making a payment today". And since then i have been dealing with getting these charges removed. I was told that a supervisor would call me in 24-48 hours to discuss the investigation of crediting my account. Days passed and no one called so i called back to find out what was going on. Again, no one could help me. Thursday, Sept 29, they sent a technician out to see if my lines were crossed and the technician clearly stated that THEY can clear this up in CON-stomer service. No luck with the tehcnician so i called back and was told that account is pending investigation and that i would receive a call on my cell by a supervisor. Friday, Oct 7 (my bday) i come home from my office and my serivce is off. phone, internet and cable all out of service. Why? no one has called me yet to discuss the matter or issue about the charges, so why is my service disconnec | |
| McKoy | 10/11/11 |
| To Whom It May Concern, I have switch over to obtain your service because your representative told me that would be able to keep my same phone number. However,comcast have given me a new number. I am now being bill for two phone services. I never receive the $200 credit. I call and was told to contact the rep for the credit. I hope this can be resolved so I would not have to cancel this service. | |
| Denise Johnson | 10/12/11 |
| This note is for Brian Roberts. Hi! I am writing due to my service with comcast internet service. On May 20, i made a payment over the phone with my debit card. They soon called in a week or so saying I had not made a payment and my service was in cut off status. I told them at the call center, that i did make a payment on May 20, and though it was noted on my account it was not posted anywhere they could find. In the mean time,At the beginning of June I made another payment inside the customer service desk and was told to pay another 100.00 dollars(cash) to avoid interruption of service. The lady inside Comcast said they would research and find the posting of the payment, just as the lady at the called center said. However, no one has followed up with this matter, and we are wondering where our money is going. We have made various payments, the last being 8-26-11 and after not hearing from anyone have not made a payment since then. My husband and I have talk to managers, supervisors, front customer service, and several at the call center. No one has called, no one! We have hesitated about paying the bill due to 2 payments that can not be located. The beginning of the week we recieved an invoice stating we owed three payments and a late fee of $138. plus and I services were to be cut off. I am in school and I live on the internet. With age and health issues I do not get out much and I need the computer to continue in school. Again, no one has informed us of the misplaced funds applied on our account. I am asking you to see if you can get to the bottom of this and help us work this out. The amount of 400.00 plus dollars is what we make in a weeks pay. I desire to pay this up and clear this matter and hope they can be as patient with us as we have been in the dark with them. Thank you for your time, Denise Johnson mdjnewday@yahoo.com 3906 Drake Ave. sw Huntsville. AL 35805 256-585-3411;home 256-701=2039; cell | |
| Ryan Barnes | 10/9/11 |
| Comcast is simply the WORST cable provider around. Where do I begin!? It first started with my installation being rescheduled 3 times and 1 was even a no show! Then my service absolutely sucks!!!!!! TV outages for no apparent reason, super slow internet speeds (and they told me it was my fault...) not to mention the BS excuses for charging me a returned check fee when there was a mistake on their part.. I can't wait for FiOS to get here!!!!!!!!!!!!!!!!!!!!! | |
| Kerry Filor | 10/7/11 |
| A gentleman named Vinnie Notte (tech #437) came to my home during the time scheduled and went above and beyond the call of service! He was extremely helpful, professional and did way more for me than originally requested and insisted he take care of all of my needs while he was here. I want to thank Vinnie and make sure he knows how much I appreciate all he did for me! I have been apprehensive in scheduling this appointment with comcast because I only hear negative comments when it comes to service calls. This was NOT the case and I want to be sure you know you have an unbelievable employee who practices what you preach!!!! Excellent Customer Service!! He saved you from losing another customer! Thanks Vinnie!!!!! | |
| RABECCA VARGAS | 10/4/11 |
| I HAVE MADE A PAYMENT ON MY ACCOUNT ON SEPTEMBER 2,2011 FOR THE AMOUNT OF 642.22. I MADE THAT PAYMENT IN CASH THEY SHOW NO RECORD OF MY PAYMENT AND I HAVE FAXED IN THE PROOF THREE OR FOUR TIMES AND ONCE I THINK THAT THEY MUST HAVE FOUND IT I GO TO USE MY PHONE OR INTERNET OR EVEN TO WATCH T.V MY SERVICE HAS BEEN SHUT OFF SO I HAVE TO CALL THEM AND GET MY SERVICES RESTORED AND TODAY I WAS TOLD THAT EVERY TIME MY SERVICE IS RESTORED THERE IS A FIVE DOLLAR CHARGE TO MY ACCOUNT AND SO FAR THE AMOUNT THAT THEY HAVE CHARGED ME IS 125.00 OR MORE I WANT THE MONEY THAT I HAVE PAID TO BE CREDITED TO MY ACCOUNT THAT NUMBER IS 8495440012913268 ALSO THE NUMBER TO PROVE THAT I MADE THE PAYMENT IS 0695ADH | |
| Jennifer Palazzi | 10/3/11 |
| Look, I do understand that due to the recent huricane (Irene) that some services went down, like our power. Now I pay less to the power company than I do my Comcast/xfinity account but when my power was down Dominion (my power company) was on it!! In 52 hours after the power was out they cut down trees, rehung wires and my power was back on. But... my cable had issues as well, so I called to complain that some of my channels were not coming in , first they (the technician)said that maybe my box need to be replace but I told them I was not the only person in my apartment building with this same issue, so next I was told that maybe there was water in the main box...I started laughing as I stated "what box?" ...all the wire are exposed and connected to a board that is just hanging off the wall, off the side of the building. So he goes out to fix it so he says and comes back and states he thinks he found the problem and then leaves. I wend back to the back of the builing and the wirers and board are still exposed, still haning..he didn't do a damn thing!!! Now due to it was a sunny and warm that day my channels were working fine before he came but when it starts to get dewy, or rain well thats when the problem accures. I am now into my 2nd week of not having channels and all I get from comcast is "were sorry you are having problems, we'll send a technician out to you in 4 days, "maybe it's your box". I have had it with Comcast I am going to call Corporate Headquarters and bitch!!! | |
| michael dobbs | 10/3/11 |
| i would like for you to type in one fair share froma hebreww anda astrilian power ranger that the problemswith that and the kelci plstres area of ms geniva e bell and movies and sctoers acting if the y arre higher fromaoter pepelsplace sndmind thankyouif that edoes notwork moey spendersandmy greastgreat granmother and quee betricks dauaghter and 29 of september the real tp my great great grandfathe if the probelm witht hat andth eeholoweenmoeys sh isspeaking i hebre wbut full new seland thankyou ackers number puffey thanaktyouiu plezss e can you talk to someone and her title to geniva itly tnkyou7invisaboleacter s thankyo8u vampirees thankyoouoferd mysefle blod not i let them non epleican thankyou | |
| C W Jones | 10/5/11 |
| Comcast has the worst customer relationships of any corporation in America. Fast internet speed was the only reason a person in the past years ever deal with this bad, bad company. Comcast, have you heard of 4G??? Why do you think Comcast changed their name to Xfinity???? To run and hide from their own bad business practices, they know their name Comcast was worthless. Comcast customer service and their employees suck wind!!!!!!!! Comcast is the next Qwest. Do you hear me now Comcast, you will be out of business in 10 years as wireless 4G will become wireless 10G+ and Comcast and their land lines will be history. No one will want to mess with your bad attitude and your land lines. Comcast and their employees will be like Qwest, looking for jobs with other companies that actually care about their customers. | |
| M.P. | 10/5/11 |
| I had problems with Comcast since DAY ONE! When we moved in (6/16/2010), the tech was supposed to install service. He never called my phone to inform me that he was on his way, which is policy. He came in and asked my soon-to-be mother-in-law and young son for my cell phone number, which is the number I gave them and the number he was supposed to have. We were less than 5 minutes away from my home with our tv. He told them he couldn't do anything since I didn't have a tv and he left. In July 2011 I get this outrageous bill in the mail. It was then, not in June of 2010, that I found out that Comcast's double and triple play was no longer a permanent thing, which it had been before I moved to the state I'm living in. My mother had triple play for over a year, and now all of a sudden it's a promotion? I use my cell phone as my primary phone. My phone in my home is for business only, so it's only used for business. I wasted 2 hours of cell phone day time minutes waiting on hold to get this rectified. In late summer of 2011, due to the fact that my finances have been horrible since I lost my full-time job, I got behind in bills. I received a disconnection notification. I called into the main line. They were having problems connecting me to the collections department, so the young lady gave me the direct number to the collections department. I called and made an arrangement with a man, who did not inform me that my service could still be up for disconnection. Lo and behold, my service was interrupted on a day that I was scheduled to work (I work from home.) Lost money that I could have used to pay bills! The date on the letter for disconnection was 9/17/2011. I called to have an extension until 9/21/2011. My service was disconnected on 9/20/2011. When I called on the day that service was disconnected to inquire why it was disconnected when I made an arrangement, I got disconnected when trying to speak to a supervisor. I called back on 9/26/2011. A nice man took my telephone number and told me a supervisor would call me back. However, I never received a call back. So I called back today, and spoke to a man named John. When I requested to speak to a supervisor, he asked what it was for. I told him, "I made an arrangement for the 21st and my service was still interrupted, and I would like to speak to a supervisor about this since it affected my ability to work on the 20th and I was not informed that my service could still be interrupted." With an attitude, he said, "The 21st of what?" I said, "September," to which he replied, "Ok, it's October" with a snotty tone. Really? No s**t! I also got an attitude and let him hear it in my voice, but I was still polite at the same time. He put me on hold and asked me for my contact number. Here we go again!!! So I gave him my cell phone number, and I asked for his name, and I asked for the supervisor's name to which he responded "I can't give out his name." Bull crap! I work customer service, you're not giving it to me because you don't know who will be calling me back, IF they call me back! He also got pissed when I asked for the corporate number. Oh well! If you all did your friggin job, it wouldn't come to this would it?? If I didn't live in an apartment, I would GLADLY choose a dish! Yes, I would have to deal with not having service when a storm comes through, but I wouldn't be paying out the a** for the same service either! | |
| David Brown | 9/28/11 |
| Comcast has the WORST custermer service!!!! Today I had to exchange a cable box that does not work. I got home followed the instructions given to me from the office i did not work the box is not working. Then my problems got worse i called 1-800-comcast what a mistake i spoke with carol id#5210 she wanted to argue with me and when i asked for a supervisor i get the run around and no call back. she tells me its my problem. so i call back and speak to butch id #263 what a joke he wants to pass the buck and not try to help. i now have wasted 90 min of my cell time and still no cable. i hope that comcast likes no custermer service. they DO NOT care. | |
| rose | 9/27/11 |
| i work in apartment complex and all my tenants complain that there isnt a local office in lebanon in and that at the price of your service they should have a local office you are high and alot of my tenants are goin to the dish wish you were better you will loose alot of customers because of the cost and service | |
| Mark Sparks | 8/12/11 |
| I am totally disgusted with comcast and I am no longer a customer of theirs. THANK GOD for Direct TV. I went to the local office to retrieve a copy of an older account that remained unpaid, and they only directed me to the collections agency I called them and they tell me we dont have a copy of your bill, you need to call the local Comcast office. I started calling the number they gave me at 11:00am and still at 5:00pm I got nothing resolved. I have never had such a wild goose chase in my life. I have been transferred redirected or given the right number so many times it is pathetically disappointing. The audacity of some of the customer account executives is appalling. Asking me to hold for a minute, and then hanging-up the telephone. This happened over a dozen times. Nobody can seem to get me to the right department. Endless moments of forever holding only to be disappointed once again without any resolve to my problem. They dont have a problem? I can see why there are satellite dishes on every house in my neighborhood. I seriously do not recommend their service. This dispute began from a minor problem with their system and it has lead me down an endless road of trouble, including the court system. | |
| Lucy Adams | 8/13/11 |
| I just want to WHY! comcast is funding full scholarship to illegal immigrants when many U.S. students that stuggling to go to college. Does any anyone have the answer to this question. | |
| Hien | 8/14/11 |
| Day one..When I call Comcast to have new service. The sale rep ask for my address. I gave the address. Then the rep said. They can not find my address. But they find the address two houses down from my house. The sale rep tell me to go to the nearest comcast payment center to verify my address. Why do I need to go there. When the payment center have the same system as the sale rep. There for I ask to speak to the supervisor. When the Supervisor got on the line. I told her the same thing as I told the sale rep. The Supervisor said. There is nothing she can do at her end. I told the Supervisor. If you can not find my address. How can Comcast sent all of their advertisement to my house then. So the Supervisor automatic switch me to another sale rep without me knowing. I continue to talk to the sale rep. This sale rep finally found my address right away. COMCAST NEED TO TRAIN ALL OF THEIR EMPLOYEE AGAIN. IF THEY NEED TO STAY IN BUSINESS. | |
| Wenda | 9/20/11 |
| I am so tired of Comcast. I have been having so many problems with this service or lack of service since I have been with them. I have the bundle and I left Direct to come to Comcast. It took forever for my home phone to work. It seems the service was out almost weekly. I had called them so many times for this issue. Then we moved to the internet, which was out of service as much as the home phone weekly. My service was out more than it was on. The tech have been to my home more than I care to say. They are nice enough, but some of them was not sure how to make the necessary repairs to correct the problem. When I had my home built, I added additional cable outlet in my rooms. I also have a built in intercom system that is corrected to my doorbell and a camera system. One of the tech discarded the connections to all these items and rewired connections to locations where I currently have televisions only. he did not know what the other wires were and apparently didn't think they were important disconnected those wires. These wires go no where now. You should see all the extra wires outside my house. It is a mess. I cannot believe they left my house in such bad shape and cause all these issues just to get cable working on a few televisions. The tech are in such a rush to complete a job and move on to the next, it is easier to run new wires. I have call the customer service line to speak to a representative and asked for a supervisor and for over a month now I have gotten no where but a run around. This is sad. If they send a supervisor out I can show them what they did and how the tech messed up my home and damaged my property and showed no regard to my personal property. I still have not received a phone call back from a claim representative to date and I have been waiting for over a month, When I call, they said they do not have a record of the call, but they record every call, How can they not track a complaint and fail to follow up on a customer concern. This is poor customer service and unacceptable service. I think I am going back to Direct TV. Comcast customer service is poor and they have not made any followup to ensure that my complaints are addressed and corrected. I am tired and I think this is what they want. I just want them to make the repairs and want a service that works properly and nothing more or less. The local supervisors need to address the needs and concerns of complaints in a timely manner. Wenda. | |
| donna | 8/22/11 |
| WOW, some might say misery loves company but it is sad to read so many poor comments. Let me say, NO ONE ever calls you back from Comcast when stated, nor do they call when they can't make their timely appts. EXCUSES, EXCUSES from bad weather, downed poles,etc. Well my problem has been ongoing since early June and still goes unresolved.Service personnel have come/gone and still the problems persist. Today is a perfect example, while on the phone w/a supervisor who did call me back, she stated that from her office "you have NO internet connection"! I was reading my email at the time??? WHile she is only sharing the information that appears available to her, what kind of system does Comcast have in place. All I can say par for the course, what do they know they are only my INTERNET provider??!! What can one expect? For the money we spend each month, the service is terrible, Asian/Indian Customer Service is unacceptable,and even the supervisors can't be of any help since they appear to have no authority to resolve issues and everyone keeps passing the buck to a different department. Not my department I heard several times today. I was original told I had a "FORCED APPT" today from 3-7pm but when the supervisor called back, she informed me that it was for 3-7pm tomorrow night. Dispatch should have called, might still call but she couldn't commit to what that department would do. It's called PROTCOL/PROCEDURES, does anyone know. So I would have waited all night today but who cares my | |
| Paul mcelroy | 8/23/11 |
| I have been a customer for many years and due to the recent events in dealing with comcast I have never been so discusted with their service in all my life. I work as an electrician and I know how important customer satisfaction is and if anyone for corperate reads this you should be ashamed of yourself for letting people constantly getting screwed over while you sit there on you fat wallet doing nothing for the people who pay you, yes thats us the customers. I will be looking for different service and will tell eveyone just how bad you are. | |
| Ramear Burns | 8/23/11 |
| Comcast is the worst cable ever, nothing works right , the channels keep pixeling,then the ones that dont pixel are saying one moment please channel should be avaible shortly. I called comcast and they want to send another tech out but for what this would be the 5th time a tech has came out just to either not have the right equipment or just counld't fix the problem at all so they call their disbatcher to come out but they cant get out here until 4 days later. And I have a Temp line they ran in the front yard from the curb to the side of my house that no one bothered to cover up so my son trips over it and hit his mouth. Come on Comcast step your game up and give me the cable I'm paying for. Even as of today August 24,2011 my cable still is not working right. I am an very unhappy customer that's why I am changing to verizon. | |
| Ramear Burns | 8/23/11 |
| I am so upset with this service and the fact that my son tripped over the temp line and bust his lip due to comcast not covering up the temp line I have talken to an attorney Comcast is gonna have to pay that doctor bill and whatever else. Idont understand why 5 techs have came out and my cable still dont work right but comcast is still charging me on top of that the bill i GOT WAS WRONG AND THE CUSTOMER SERVICE STINKS. VERY, VERY, VERY, UNHAPPY CUSTOMER. | |
| Kathy | 8/25/11 |
| If there were a rating for A "negative star" I would have chosen that one. I have been with Comcast since 2002. I've had very few problems with the exception of their rates going up, but I overlooked that. After coming home this past Tuesday night to no Cable, I called. I was on the phone for 35 minutes before someone finally picked up. I was advised that I had to install some "converter box" on all my TV's in order to have cable. The rep told me that the notice had been in my monthly bill, but I pay on line and never open a bill. I ran out and got the boxes. All 4 had to be hooked up in order for them to be activated. It took almost 30 minutes on the phone with Tech Support in order to activate them. THEN....I no longer had HBO. Last night I phoned to find out what happened to my HBO, only to be told that I never had HBO! Actually, I've been watching HBO since 2002! The rep said "surely you must be mistaken". Bottom line is...I cancelled my Comcast service and DISH network will be out Saturday to install. Worse part is, the rep didn't even seem to care when I told her I wanted to cancel my service. | |
| | 8/26/11 |
| comcast is the worst company i ever dealt with in my life their service is horrible n the bill keeps going up i have to call them every day for something n nothing ever gets solved | |
| ricarda bruce | 8/28/11 |
| please be aware, have been without cable 5 days now. every call made to comcast was told no dispatch would pick up for them , still no cable still no ans. what is going on with the jacksonville office please let us know today is now sunday. customer guarntee is a joke to jaxs fl office check this out still without cable still without a superv. name tell me whats up no cable for about 10 homes guess not enough to bother with, ricarda bruce | |
| Sharon Thrasher | 8/29/11 |
| I have been with comcast since September 2004 and I must say most of the time I had no problem. At this point in time I spend $198.00 a month and for that I should get help and good service. But for the past year all I get is pixal's on some of my channels. And sometimes all the channels. They have advised me on many occasions that the lines in our neighborhood are old and need to be replaced but they do nothing. Now a new company has put in new lines Century Link and I am thinking about going to them as I as so tired of the same thing every day. Since many of my neighbors think the same way I may get togother with them at a meeting and we can all switch. Call me at 352-406-5218 if you really want to correct this. | |
| joan | 8/29/11 |
| First of all y is there no 0star. I can't say enough, I can't hurt enough, we work so hard to keep a job yet when we contract Comcast, one get treated like a Jerk, I was supposed to transfer my 4month old "great " Comcast TV service to my new residence, I was told I have to pay for installation saying its considered a new service or something, well after all the stupid conversations I decided to pay the $60 installation, the technician decided to run the wire along my ceiling, it was an eye sore to say the least, the technician told me its noticeable and there's no other way for him to run the cable I was shocked, I asked even running it on the baseboard isn't why should I be the one to tell u how to do ur job, I called Comcast I was told to try and sort it out with the technician and his supervisor,WHAT?another shocker, finally I had to wait the entire day for the technician's Supervisor who never showed up, I placed several calls to Comcast and was guaranteed the Supervisor would show up, next day i called the idiots again and was told to reschedule and they responsed like the the yesterday's events were Okay and normal, just reschedule,OMG. so I foolishly did so, was supposed to b @my place between 10am-1pm. I called @12:35pm was told technician soon be @my place,waited till 1:15pm,called back was told the technician called me @ 12:58pm & I didn't answer,WHAT? If that's true y didn't he leave a msg. @ 2:30pm I left the house for work obviously I was goin to be late, & called again, this time I was told the technician was @my house @2:15pm & knocked his life out,there was nobody in the house, WHAT?, why I'm I been lied upon again,Comcast reply, when next can we reschedule u?WHAT? ,REALLY. I canceled, and I still demand an apolog,DOMER'AHARAMS. | |
| tom chicago | 8/30/11 |
| where is the corporate phone directory?? still on hold with some Mexico office for a problem. | |
| Gena Anderson | 9/2/11 |
| I am not happy with Comcast, I have one word to say to u comcast, Disapointed. you are going to lose your costmoers. then who will pay your bills... You will be hearning from me | |
| Sarah West Monroe LA | 9/11/11 |
| I recently moved and I had my comcast service transfered to my new address. I have now been here 2 months and the service is down almost every day. They say its a area wide problem .I have spent numerous hours on the phone with comcast which they make very difficult to get to talk to a human. This has been the most frustrating thing I have ever dealt with since when the internet goes down also does my comcast phone . I would think as much money as this company makes they could repair this so called noise in the line problem as one tech told me it was. Come one 2 months and it's still going down everyday mostly when most people are at home and using it. It sounds like maybe there are too many people on one line . Perhaps Comcast is skimping and putting all of us on one single line . All I know I will be switching phone services soon since It is life or death for me to have a working phone all the time. Even if I have to move to get another service that would be this daily frustration. GET IT GOING COMCAST OR LOSE ANOTHER CUSTOMER | |
| mr jensen | 9/14/11 |
| i have been a comcast custemer for 15 years in piper city il we have had problems ever since it was installed after talking to mr brant with the kankakee office i have heard every excuse in the book we were promised free tv stations this il me tv etc still dont have exfinity no dont get that eathier hell were still wating after 14 years for comcast to fix our cable yo call and call and all you get is excusesit touck them 5 years to raplace 1 amplafire comcast is the worse cable company ive ever delt with some one shoul sue them for false advertisement and breach of promise @crontract if any one can help please do | |
| Alison Steward | 9/4/11 |
| Their service and policies are terrible...do not become a customer!!! My 80 year old aunt and 90 year old uncle did not know you have to have cable or equivalent to receive local channels. They live too far out to use a converter box. My aunt called to disconnect service to save some money and no one explained the above to her. They said someone would come to disconnect and pick up the box the following Wed between 8 and 11am...they didn't tell her someone would turn service off and another would pick up the box. She stayed at the house waiting to no avail. When I visited a couple Saturday's later I explained all this and lo and behold someone showed up to pick up the box!!! I called Comcast explaining the situation and asked them to turn service back on. They are charging them $60 +/- for turn off and turn on and would not waive the fees under any conditions. They are long time customers and have never been late with their payment. At this age and on a limited income, I think that is extremely poor customer service!!! All I can say is I'm glad I don't use them and never will. I've been very happy with both Dish & DirecTV and would definitely recommend them over Comcast. | |
| Lacey Henderson | 9/8/11 |
| Anyone that wants to help me with a lawsuite to get all your money back and then some, PLEASE fell free to contact me at laceyelliott@ymail.com. THIS COMPANY IS A FREAKING JOKE!!!!!!!!!!! they charge you what they want to. I dont know about the rest of you but i want every single dime i have paid these stupide people. | |
| Lacey Henderson | 9/8/11 |
| They have even let murders work for them!!!!!!!!!!! | |
| Zack... | 9/9/11 |
| Why five stars? Comcast is the best at one thing, screwing over its customers. Lets offer new customers the world, but rape the customers that have been subscribers for many years. I have a conduit line of theirs running through my backyard and it is no longer buried and now sits on the top of the lawn. I have been calling them for roughly 5 years to come out and bury this line or to dig it up and move it to no avail. I am always told the the request is "being passed on to the construction department". That's fine, let the line stay above ground, but when one of my children gets hurt because of it being above ground, don't go into hiding.....my lawyers will find you. | |
| doug | 8/25/11 |
| 3 times to fix my tv, no credit given as in guarantee. 5 days to get the phone fixed. on e trip to the comcast center to get a replacement. could not get a modem had to have some tech bring it to my home. and wait another two days. . two comcast techs tried to figure out what my phone beeps, before the normal dial tone. I was to ld by another comcast person in the office it beeps due to voice mail. would of thought techs would know how to repair this. gues they don't have a clue as each onter took an hour doing what they call provisions'. I was given a green light from their end. took the modem to the office and was told by the sale person it was broken even though the tech said it was ok. sales prices differ from online(which you talk with someone in another counry. than what sales office locally offer. had to understand many 'analysts' due to strong accent and unfamiliar with the techology of modems. also some have poor communication due to unfamiliar English. why did I switch from verizon to comcast., thought I was going to save money. ha... | |
| dandelion charles | 8/25/11 |
| I HATE COMCAST WITH A PASSION.. I HATE THEM!!!!!I AM ABOUT TO ROUND OFF A BUNCH OF COMCAST CUSTOMERS THAT I KNOW OFF TO PUT THEM OUT OF BUSINESS AND TRUST ME WHEN I SAY HALF OF THEIR CUSTOMERS FEEL THE SAME WAY. DIRECT TV HAVE THE BEST PLANS THE BEST DEALS AND BEST CUSTOMER SERVICE.... FUCK COMCAST!!!!!!!!! | |
| janie wilder | 7/6/11 |
| service is horrible, people are rude, DONT USE | |
| Jenn Coolidge | 7/7/11 |
| NO STARS! On June 29, 2011 Comcast upgraded to Xfinity WITHOUT communicating the "upgrade" to their customers. I have spent over 6 hours on the phone with the morons in the customer service department since them... I AM AT MY WITS END (just ended an HOUR AND A HALF CONVERSATION! The tech scheduled to come by and "FIX" the problem cancelled the appointment "just because" no reason... trying to get it fixed since then IS A NIGHTMARE! OMG... does Comcast think that at the moment because they have a monopoly on cable they can dictate standards of customer care? I don't think so... They better WAKE UP! NOT a happy camper! | |
| Yolanda Whitten | 7/13/11 |
| Just to let people know how greedy Comcast is,Since Pres. Obama brought up the taxes,that caused our home eqity to fall short thus bringing up the cost of our morgage,thus our bill money also fell short two months,we became delinquent two months.So my husband spoke to someone at Comcast and explained to them what happened and that he would get that bill totally caught up on the first of the month.But obviously that is not enough for them---They are now calling us by phone numerous times a day threatening us that they might disconnect our service!!!This comes after my husband was told not to worry,that we won't get shut off because he called in and made an arrangement for a full payment on the first!But in the meantime,We are being threatened daily by them by phone!!! As if they don't get enough money after what they charge for their service from everyone,WHAT? they are so hard up for MONEY that they can't wait till the first without harrassing people???? Does the customers deserve to be treated this way after being a dedicated customer of the past 11 years who does pay their bills regulerly??? Not to mention,all the time having quality issues that comcast refuses to fix reguarding bad lines that are bringing the cable connection to our area.They only want to constantly send a tech to our home to look for the problem by checking our connection at the pole.they never find any problem there,but that is all they will do.Thus,our areas connectivity problems never get fixed and we constantly have issues with our service!And then,every time we turn around Comcast raises thier cost and our bill has steadily been raising on a regular basis! I ask you,is Comcast worth having at this rate? They are GREEDY,Arogantly Rude,and too lazy to do thier jobs to assure the customer QUALITY SERVICE !!! Your choice,you decide.Thank you to all who take the time to read and consider this information.Please tell Comcast that your not going to put up with anymore of thier abuse!!!Please,if you agree w/ me,please switch your service to another of your choice! Thank you! Sincerly, Yolanda Whitten And,God Bless The U.S.A.!!! | |
| Meme | 7/14/11 |
If there was an option to give no stars Comcast/Infinity and whatever else they would like to call themselves is a phenomenally awful company. Supervisors are never available to talk. They are either in a meeting or supposedly on the phone. When one asks for a corporate number, there is a plethora a wrong numbers to be given out by them. Too much to explain about this waste of a company. If you have another option, go with that. If this piece of crap of a company is your only option, perhaps you should resort to reading. You will be much happier | |
| Debbee | 7/17/11 |
| I started service with Comcast in 2010, I have had no problems with the service until they made me change everything over to satellite (5/2011) and made everyone get a box for better picture quality . Well I am still waiting for the better picture quality my Tv always goes blue in the middle of a movie or what ever I am watching it can be any where from a couple of second to 20 mins for the cable to return. I also have the internet & phone service from Comcast. I have been having problems since June 16th 2011 and all Comcast wants to do is keep sending techs out THAT DON'T DO THERE JOB and tell you one thing and tell there company another. I just had a tech out here on July 13th and was told it was due to the box on the pole was either set to high or to low and that he was going to contact his supervisor to fix the problem by Saturday. Here it is Sunday and my phone and internet are still cutting out, So I called Comcast again today and I was told that the tech wrote in his notes it was something in the area and it should resolve itself, So the tech Mark D tech # 7133 lied straight to my face, he never contact his supervisor nor was he going to. So Comcast is once again is sending a tech out not to do there job. I dont understand Comcast wants there money but they are not willing to fix the freaking problem if I dont pay on time the cut my service but I have had the same ongoing problem for over a month and NOTHING has been done to resolve the problem. Time to look into other companies this is the worst company I have ever had to deal with. I would not recommend Comcast to anyone. | |
| Dan | 7/18/11 |
| Comcast needs to do something about their services and employees!!! I can go on and on about how I am VERY disstaified with them and ready to find another company, that knows their job and treats their customers with more respect and courtesy!!! They SUCK!!! DO NOT HAVE COMCAST AS YOUR CABLE/INTERNET OR PHONE PROVIDER!! You will NOT be happy!!!! | |
| candy salvo | 7/19/11 |
| im sorry but comcast is awful ,they robb you with lie's and unfair prices and never get the problem right ,in augusta ga at the river shoals office it's terrible and then me and my husband gives comcast at least 200 dollars a month to have shitty ,poor service, highway robbery! im leaving asap!!!!!!!!who is the C.E.O OF COMCAST??????? | |
| John Doe | 8/3/11 |
| The best thing anyone can do is to drop all services from Comcast because no matter who buys them out or what they call themselves this kind of customer service has existed identical to what is described by everyone on this site since the 1970's in Mississippi, only now they charge for customer service so you are not only wasting your time in having to deal with them constantly you are paying them to waste your time and never correct the problem. Several of our stations are not working all the time or are of very poor quality especially HD where most channels are blurry. They say you have 150+ channels but you have two of most channels cutting this number in half(HD and non-HD) of course any TV hooked up to cable with receive HD but just not be viewed in HD so there is no purpose in doing this other than to charge more money for HD. The cost is outrageous. It is hard to believe that they get away with charging for HD, that is equivalent to charging for color TV in the 60's when it came out and yet color was always free you just needed a color TV to see it in color. Most companies are in the business of taking advantage of people but Comcast is a PRO at this and always has been with people that have absolutely no technical knowledge to fix the problems. And on top of that the lies they tell trying to get you to subscribe should be punishable with jail time. There is no level of management that will not pass you on so you are in a constant loop including the corporate office above refers you right back to the regional office and will not take complaints even though you tell that is the reason you are calling them is because of the regional office that policy is set at corporate level and that is what they claim to be following. Andrea Lawton supposedly in the President's office was of no help and refused to hear what the regional office stated and wanted to send be right back there so I could hear the polices even though she was told that was the very reason I was calling was that stated policy was set at the corporate office. The familiar circle of non responsibility that most cable companies developed over the years when they had no competition. WE ARE FREE THERE IS COMPETITION!!!! PHONE COMPANIES AND DISHES HAVE SET US FREE FROM CABLE TV AND SINCE THEY ALL REQUIRE BOXES INCLUDING THE CABLE NOW LET US USE THE COMPETITION TO OUR ADVANTAGE AND BE FREE OF CABLE!!!!!!! Here AT&T is competing with identical services but more packages and price range choices for both cable and internet. Many people I know have switched there phone, TV and internet service to them and are very pleased with their customer support as compared to Comcast, not saying there are not some glitches with them but it is not the endless circle to get it resolved and does not take years as has been my experience with Comcast and their predecessors as long as 3 years to get them to replace a bad cable line outside the house that put cable out every night. It was rotted but it took me 3 years to get them to look outside the house at the cable line. This was when our only choice for more than 20 years was one Cable who was Comcast predecessors but the same staff no matter what the name was on the truck. Same customer service. | |
| Glenda | 7/27/11 |
| I have been a customer of Comcast since 1988. Never been disconnected for late services and not been late paying my bill. I was offered a 3 month free selection of movie channels. This has happened twice. I received my bill and this has only been in effect for two months. The free channels were to be for 3 months but because they bill ahead you really only get it for 2 months. The 3 persons that handled questions about this assured me that I would get the free channels until August 25 and to call on August 24 and cqancel them. Well my bill instead of being 167 is 220. I called, they said go ahead and pay it and they would credit the next month. Well, I am on a fixed income and caould not pay that much. I called and the represenative said I had to pay this. I then asked to speak to a supervisor who finally lowered my bill but went ahead and cancelled the free channels which I was told I would get for three months. She even threw in free HBO for three months but I will only get it for two months. Go figure. Can you say false advertising? Thanks if you took the time to read this. | |
| Robin Booker | 7/30/11 |
| Your maintenance tech Craig Kreitzer employee #9300 deserves a promotion, and a service award for saving this customer. I just switched my services from Verizon DSL on 7/8/11 to Comcast xFinity internet service because of extremely poor service. Problem 1: My new service worked fine for a couple of weeks but suddenly my TV service stopped working even though my xFinity internet worked fine. So I called my local comcast service number 301.731.4260,and was scheduled for a trouble call today 7/30/11. To my dismay on the day of my appt I called to see when the tech would possibly arrive and was told Problem 2: We show that your appt was cancelled on 7/29/11. To my shock and horror, I immediately informed your rep that I did not cancel anything as my TV service was still not working and need the tech to come fix it. Problem 3: "We can only schedule a tech to come out on Monday 8/1/11!!! No way, unbelievable! I could not believe that comcast service commitment was that bad. After pleading with 2 of your overflow call centers in Texas, and Florida I was told that I would get a call back from a technician in about 30 minutes to see if they could escalate this call to have a tech come out instead of waiting until Monday....1 hour later, After waiting for a call back I received a call RoboCall from your automated system, stating that my problem had been fixed but I could press option 2 to have a tech come out...for Monday 8/1/11. Unbelievable!!!!Not Comcast. I switched to you guys because I thought you all have worked to improve your customer service. Totally Frustrated I got in my car and drove toward your offices but thank God I saw your maintenance tech Craig Kreitzer #9300 who was already in the middle of working on a pole performing maintenance work. I informed him of my problems with your service, and poor call center experience and he said that he was busy but would come to my house to check the levels and service to see what the problem was.. I gave him my phone number and address and he was a man of his word and came and fixed the issue! He went beyond his job description saved a customer by providing real service. He could have simply said call the office, I'm a maint tech and that is not my job, but he provided added value by exceeding my expectations. He really cared about his work and was committed to ensure that my service was restored. I do not know if anyone will really read this email and pass it on but I will tell you this much, as an ex Cox cable, and Comcast cable employee,if you hire more employees like Craig Kreitzer you will retain more of your customers and continue to positively increase your bottom line. Thanks Craig Kreitzer for going the extra mile!!!! | |
| Casey Van Gundy | 8/1/11 |
| I live in a house built in the 1800's. In order to get HD cable, they needed to install an adapter in the wall - no big deal. What is a big deal is the incompetence of the service dept. The house is an old mansion and has many rooms converted into apartments, so there is an entrance way with a locked door. EVERYTIME they come to install this, they do not call, the see its locked and then they leave. They just did it AGAIn for the 4th time - just 10 min ago. I called since they didnt come in the 4 hour window, and they said the tech left because they door was locked!!!! How about calling me? So they leave and thats it? And have never called me or anything. Comcast is a waste of time, money, and energy. And everytime they give me free HBO, $20 credit, blah blah blah. I want service, not payoffs for being lazy and incompetent. Never again Comcast. If I could rate a 0 star rating, would. | |
| Erica | 8/1/11 |
| I have been a customer with comcast for 10 yrs and I am beyond dissapointed in their services because I think its ridiculous to charge someone 30.00 dollars for a service charge on services that are not properly working on their behalf. just nonsense!!!! | |
| cindy vlajnic | 8/2/11 |
| My real rating is 0 .Iam so discussed with comcast it is hard to put in to words I have been with this company for over 15 years for cable TV ..I stupidly signed up for high speed internet and digital phone .It has been nothing short of a NIGHTMARE .. my phone and internet constantly go down I have to go to cell or my studio call in they ask the same stupid ? s everytime ...when we 1st signed up they changed the modem and digital recvr. at least 5 times ..was ok for maybe a month ,, I have all new wiring in house I have top of the line brand new Imac apple system brand new digital phone system I cant tell you how may hours I lose pre month dealing with this garbage company ... I also hate how they treat new customers to cheaper prices all kinds of perks and to hell with the long time SUCKERS well I for one am going shopping this weekend Iam burned out with the crap service this company gives go on You tube this is wide spread hope someone with a brain buys them out ,,, I cannot say one good thing about this company half the time the person who answer sounds like they are half a sleep ..SHAME ON YOU ALL YOUR COMPANY IS A DISGRACE >>I rely on my phone and internet for my business and you owe me big time !!!! I should charge you by the hour for all the time I spend without service or on hold I think a CLASS ACTION LAW SUIT SOUNDS GOOD !!!! | |
| cindy vlajnic | 8/2/11 |
| Please all you posting be sure you select star rating or it will auto fill 5 for this garbage company I read many bad comments that had 5 stars !!!!! pay attention Guys we want to bash this awful company !!! | |
| Terrie Robbins | 8/2/11 |
| I will summarize this for anyone thinking about installing Comcast. DON'T!!! I have never had to deal with a more incompetent company. NO ONE, from the President to the lowest person within this seems to care at all about their customers. Unfortunately, I have Comcast at home and in my office. The business side is actually worst than the residential side, which is at best, poor. I have made so many phone calls to the regional and corporate office to no avail. Apparently the President is less accessible than the U.S. President and is surrounded by a cloud of unprofessionl, incompetent, uncaring Executive Assistants. Dont bother to call. You'll only be wasting your time. I sorely regret getting it. I'm soooooo over Comcast!! | |
| Michele Ennis | 6/23/11 |
| Ive been a customer with cocmcast since may 09 i was told i would have a package that i would get at 114.99 for the whole second year of my service.ive been charged 149.99 for the whole year and when i called in i was lied to by the agent named rachel and by the supervisor named tom with the id number 5167 he told me on the bill it says you can only dispute up to 60 days (everybody look at your bill i must be blind cause i dont see it)lol.i feel ive been lied to since day 1 i was suppose to get free hbo when i first signed up didnt get that on demand never works and they say they do updates on the internet at midnight every night i was suppose to be credit it but they took 2 or 3 dollars off!wow when they charge more than that for a month.im really dissapointed with comcast they lie and they put false advertisement up on the internet.the agent and supervisor told me after the first year they can raise the price they told you before and thats how they do it and then they dont honor their word.comcast is a joke that try to rob everyday peopel out of their money!!!!!!! | |
| alex kleinz | 6/23/11 |
| i know how to change my comcast email/username but for some reason every time i go into the 'users & settings' tab it doesn't give me the option that should be there. i need some help. please. kleinzy95@comcast.net -alex | |
| Anthony | 7/1/11 |
| Comcast = JOKE the worst company I have ever had to deal with!!! I have been trying to have a problem resolved since April now July but the still debit my account for their payment. See you guys in court | |
| | 7/1/11 |
| TERRIBLE!! We have been STUCK with crapcast for 6 years and can't wait for their competitor to offer service in our neighborhood!! | |
| gary iserer | 6/27/11 |
| I have had hour service but have had nothing but problems with it. A lil over. 6 months ago I discontinued my service and went with direct tv which is excellent their customer service dept puts. Yours to shame they actually y'all to u like human beings not like pieces of garbage like yours well the main reason im writing this is. 6 months later im still being billed for your cable tv when in the world are u going go get things rightive called over 10 times to correct this and now they are offering md 1/2 of. Money back I don't think so you really. Need to get your act together and stop treating customers like second rate citizens | |
| Comcast SUCks | 6/27/11 |
| This company sucks get your a together and stop billing people for things they. Don't have | |
| Diane Wolpert | 6/28/11 |
| I have Comcast Triple Play in Florida. I called 888 809 7875 on 4/7/2011 (Nia - $11:15 am) Told her we would be taking our DVR back and would like to put the rest of our service on vacation effective 4/25/2011. She indicated there would be a one-time fee of $50 to put internet and TV on vacation + $6.95/month + taxes for phone. When I received my May 14 bill, I was still being charged for full service. I spoke with Lori (ID # ORO8DC) at the Orlando office. She corrected my bill and told me to pay $68.73 which I did and that subsequent bills would be $6.95 plus taxes. Received my June bill today. The balance was never corrected and they are now saying they have cancelled my service and put a $9 late fee on as well. I tried to call today - asked to speak with Lori in Orlando -they couldn't do that. Asked them to call me back was I had a very bad connection - was told they would call in 30 minutes - 2 hours later - no call This is not the first time this has happened. It happens every year when we leave Florida. What ever happened to quality customer service? | |
| M.A. | 6/29/11 |
| I am ready to cancel my cable service from you -- just based upon your terrible -- absolutely HORRENDOUS-- phone support. I actually TRIED to order a phone line from you for my business and after over 45 minutes of being transferred, disconnected, unable to understand what your people were saying (English please!!!!), I finally gave up and am going with AT&T. They answer their phone, their reps speak clear English, and I am not put in a loop to nowhere. COMCAST is garbage!! Get your customer service up to par -- I for one am now going to shop around to get rid of your cable service--just because your phone support is so POOR!!!!!! | |
| Anne Brown | 6/30/11 |
| 0 STARS. I am not going to go into my story but can absolutely say that Comcast has the WORST customer service of any corporation I have ever delt with. I have contacted your customer service three times in the last 5 months, spending hours on the phone to get AUTO PAY and I still dont have it. AND having engaged technical support for signing on 3 times, still cannot sign in. AND could not actually talk to customer service without a credit card when it was Comcast's fault my account was past due because of their incompetence at setting up my account. I'm going back to ATT - never had these problems with that company!!!!! THE WORST CORPORATION EVER!! | |
| Not a New Customer | 7/1/11 |
| Being a new resident to Sacramento I looked forward to having cable and internet not being satellite. However when I called to hook up service online to get the special, and 45 minutes with some woman (off shore in asia)trying to pretend she was in the US, she then tells me ooops system is done give me your license, SSN and DOB over my cell number that she called me on. Right, my personal info over a cell phone in ASIA. I then called the local office, only to be told, they won't process my request, because the old tenant was evicted and I have to physically go to a Comcast office some 30 minutes away and prove who I am, because they can't except a fax copy of my lease/license. I have now spent over a week trying to get someone a Comcast to help.They don't care, refuse to make any accomodations except tell me to take off work and drive 30 minutes. DOES COMCAST REALLY THINK THIS IS GOOD BUINESS-THEY ARE IDI0TS. I will tell everyone I know repeatedly what a crummy company they are. DONE WITH COMCAST. If this is how they treat prospective business, thank God I'm not a customer. | |
| Jo Ann | 6/18/11 |
| My 90 year old grandmother who lives alone and does not drive lost her cable on friday evening. After a call to Comcast, they said wait a couple hours because it was a server problem, she still was without cable. It's now Saturday afternoon, we have spoken with Comcast several times (and I'm sure we must have spoke to someone in india) because the best they could do with having someone come out to check this problem was 4 days later (wednesday). as much as we pay for comcast service, we deserve better service. i had to get two new adapters for my television. The people in the Dover, Delaware office gave me two boxes that were not put in the system. needless to say, i had to have a service man come out, 4 days later and who was late in getting here. we, as american people, who pay such a high cost for this service need to call the corporate headquarters every day and complain about the service comcast is giving. I don't want to talk to someone in india, give me someone in my home state that is an american citizen and can speak english. comcast this service is not acceptable and if I have to go on line every day, i will put this kind of message out there to let people know your service is not acceptable and you need to do something to make it better - now!!!!!! | |
| Tom M. | 6/20/11 |
| I was in the process of changing from Dish to Comcast but that changed when NBC which is owed by Comcast decided to exclude the words "under god" in the pledge of allegiance. Once I heard that I turned of NBC and have deleted access to that station from my tv. I will never do business with Comcast until those responsible are terminated for that decision. | |
| Peggy | 6/20/11 |
| Short and sweet - Comcast has THE WORSTE technical and dispatcher services I have ever dealt with! (Unreliable and dishonest) Customer service isn't much better! | |
| Carrie | 6/20/11 |
| 11:55 pm still no watchable TV after several calls to your support and different stories we finally got a person who said you were upgrading in our area and it will possibly take the rest of the night. Every 3-5 minutes the cable shuts off and the box goes to 8888 then after about it minute it comes back on, on one occasion totally shuting down. We did all the things we were told to do and so far nothing has changed ... THIS IS YOUR NEW UPGRADED BOX ??? Thanks for raising my bill and taking the old obsolite box. now I have a lot of time to write this message and get TOTALLY feed up and angry ... LOOK at my past history with your company and all the exsisting problems, so far none have been fixed properly. all I have asked for was what we pay for, to have working phone, internet, and cable TV. I have paid you people on time and faithfully for service I am only able to use part time. Next step I presume is to take the BOOK of compiled years of trouble and lack of cooperation getting anything fixed to the FCC, BBB, State Attorney Generals Office, and finally the consumer news reporter Get Jessie. Out of the 6-5 years I have had your service and all the difficulties we have had getting any of them to work properly I feel you could at the very least have someone from your office call me .... that is if my phone is working at the time !!! | |
| Veronica Lavache | 6/6/11 |
| What is wrong with this company???? I spend more time on the phone with comcast people or on hold than I do with my 4 children. My time is valuable. It takes forever to get a human being to talk to and when I complain politely all they say is, "yes, I understand that your are upset--blah,blah,blah. That's all fine and good but no one does anything regarding my problem. 1. Had tech enter my home with filthy boots and got dirt all over my just steam cleaned carpet. He said, "oops, sorry." Well, oops, sorry doesn't cut it. Another tech came to clean it up and made it 10x worse. 2. Appointments were made and no one showed up. Not once, not twice but 3 times. They said, oh, he's on his way. Didn't happen. no one called a appeared at my door. 3. Have been put on hold for many, many minutes only to be disconnected and had to start all over again. I'm sick and tired of all that automated talk. I want a person who can help resolve the situation not just say I'm sorry. Do something!!!!!!!!! I am ready to call my attorney, the newspapers and the Better Business Bureau. Comcast, you are the WORST company I've ever had to deal with in my life. You have no concern or respect for your customers at all and I'm sick and tired of being treated this awful way. I will do something about this if you won't and you will be losing customers left and right! | |
| | 6/8/11 |
| I have been a loyal Comcast customer for over four years now and I went to cancel my cable and just keep my Internet and for three months now I've been told that I owe your company for payments I've already made and now I'm over paying for my Internet. I called to correct this problem because my bill keeps getting higher and higher and they said I didn't pay for the month of April when I canceled on April 14th walked the equiptment into your office and then paid the cashier. I pulled up my bank statement thinking maybe this was an error on my part but I see I have paid your company every month and have only been late once in the past four years and that was during Christmas when I could only afford half my bill because I am a single mother and had to take my son to the doctor. I immediately paid the other amount not even a few weeks later and you still shut off my cable. What a way to treat a customer who is never late. I want my money back that you keep over charging me. I should not have to drive 20 miles and wastes gas to fight you for my money back when it clearly shows in your records and your computer is making errors. I had to explain to the rep in the phone five times before she finally would look up my past payments and she said you didn't pay and I said mame I'm looking at my bank account right now and it shows a payment to your company every month and furthermore I don't get this. If we pay a month in advance when we start our service and then cancel, shouldn't we get refunded the advanced month and only charged for like the movies that we rented the month prior. I canceled my cable and kept the Internet and you guys never credit the half month advance that I had paid you towards my Internet. Nooo you just keep bringing my bill up higher and higher first it was 65.50 for the Internet then the next month it increased to 90 bucks because you guys said I owed you for a month back that I already paid and the rep said after that my bill would go back to 65 bucks a month and now I get a bill for 139 and your saying I owed three hundred when I canceled the cable and I paid all my bills every month. Your company needs to get their computer straight before you get a sued for over charging customers. You need to refund a customer their depost of the month ahead when they cancel. Your keeping that month and profiting off of all your customers and most don't catch it because they forget that they are paying a month in advance when they start the account. Get it straight before you get a call from my lawyer. I will be walking into your office here in Augusta, SC with a very unpleasant attitude tomorrow because I have to take time out of my schedule, not yours, and go settle this matter in person and waste gas as a single mother who is trying to feed her son. Your company has been nothing but rude to me since I canceled my cable and kept the Internet and I'm not pleased at all. Oh, everything was all good and you were kissing my you know what when I had full cable and Internet but because I need the money to pay off medical bills and feed my son because he is a special needs child and the medical bills are stacking up then you get rude an tell me to just pay the bill and then dispute it. I don't think so. You pay me and then let's dispute it. I have a kid to take care of and feed on a single income of VA disability pay because I'm also a disabled Iraqie Vet. You better hope I don't go on YouTube and blabbering about your company robbing customers of that month advance disposit not refunded. I waited on the line a half an hour for dispute department and finally hung up because I can't afford the minutes to argue to get money back and then get charged by my phone company money for trying to get my money back and the records set straight. And another thing when I ask for a manager I don't need to wait another twenty minute for that or answer the question and what is the reason your needing to talk to the manager mame?" that is ridiculous. I don't need to answer anyone but the manager I ask for. That is private and I don't feel like I should have to explain why I want to talk to a manager to the phone rep. Obviously I want to talk to the manager because the rep can't fix the issue so why do I get question 101 before I talk to a manager and then have to wait twenty minute. This is un acceptable and I am irrate... No perturbed....I rate!!!!!!!! Fix your computers immediately before I go on Facebook or any other public site I can find and let everyone know just how your customer service is and report you to the better business bureau. | |
| Larry Strode | 6/9/11 |
| I have been with COMCAST in the PAST and you now still call me often to get me back...I paid about $200 a month for years..... I will never go with COMCAST again because of MSNBC and the hate talk against CONSERVATIVES and Republicans......Chris Matthews , Ed Schultz, Rachel Maddow...All they do is TALK hate and TRASH against CONSERVATIVES........Comcast you better wise up, most of this NATION is more CONSERVATIVE and less LIBERAL......... People I know are staring to let other people they KNOW COMCAST employees people that TRASH them each night !!!! I tell all my friends if they have COMCAST they should get quotes and look at changing...Why would anyone want to pay a COMPANY for HATE SPEECH each night about their beliefs ???..... This will cost you money over the LONG HAUL.....I have ATT and KNOLOGY and I am very please , and it saves me about $ 50.00 dollars a month. I would not go back with COMCAST if they saved me money again...I will not give anyone ONE DOLLAR that promotes hate speech....Not my PHONE---- NOT MY CABLE-----NOT MY INTERNET......People should check out other cables and save.....STOP THE HATE SPEECH ON MSNBC !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! | |
| Melissa Wren | 5/23/11 |
| I have been a Comcast customer for over ten years. I am closing my accounts and warning everyone not to do business with them any longer. Up until this past November of 2010, I was content with their service. I had multiple outages of all of my services every year, but they were always repaired relatively swiftly. However, upon moving last year within the same city, I was advised to keep my equipment and just hook it up when at my new address. I did so, paying my subsequent bills monthly as usual. Then, in November 2010, I went to process my credit report as I'm planning to purchase a home. Imagine my surprise when there is a collection listed on all three of my credit bureau reports from a company called Credit Protection Association on behalf of Comcast. I contacted Comcast, and it took them over 8 weeks and dozens of phone calls to confirm that they'd made a mistake and I owed nothing - since the equipment was just moved to a different location, the $70 they'd reported to collections was an error on their part. However, they would do nothing to assist me in getting this collection removed! I was told to dispute the collection, which would "flag" them to confirm it with Comcast. No results. The credit bureaus asked me to obtain a letter from Comcast saying I was current and this collection is erroneous, but they won't provide me with a letter. I have called monthly for over six months now, and I've been told this has been turned over to their Corporate legal department several times - but no one from their has contacted me OR rectified the situation. Their collection agency, due to my dispute, now is reporting TWO collections - one for $70 and one for $102 - on behalf of Comcast. My credit rating is compromised and I will have to write letters to lenders, ALL BECAUSE COMCAST MESSED UP AND TURNED ME OVER TO COLLECTIONS ON A "CLERICAL ERROR" THEY MADE!!!! Way to treat your long-time loyal customers, Comcast. Thanks for nothing. | |
| Eire | 5/23/11 |
| This is the worst company I have ever done business with. We have phone, cable and internet through Comcast. We pay an outrageous amount per month for service that is constantly on the blink. Recently, we have been arguing with Comcast for over two weeks. We called several times because our On Demand does not work and our phone cuts out every 10 minutes. The first time we called, we were promised a tech would be out the next day, that never happened. When we called again on Friday May 20 we were assured that a tech would be out on Sunday. That never happened either. We called back today Monday May 23 to ask why the tech never came. The first person at the call center said we weren't home when the tech arrived. Bull, I didn't leave the house all day. How could I? Comcast expects you to live your entire life around when they may or may not show up. The second person I talked to at the call center said we never confirmed the call. Which is it? Were we not home or did we not confirm the call? Both are bull as we were home and they have my cell phone # due to the crappy phone service not working. I have asked to speak to a supervisor dozens of times tonight and guess what? None are available. I don't buy that for a minute. I can't wait to hear their excuse for not coming tomorrow. If we had another service provider here, I would be telling Comcast to take a flying leap. When we move, I will make sure we do not move someplace where Comcast is the only game in town. | |
| TJ | 5/24/11 |
| I've read some of the comments and I too agree with the poor services comcast provide. My husband suggested we switch to Directv for cable, so I called to cancel comcast in February on the last day of the billing cycle. Two months later they are billing for cable, a call was placed and nobody could expain why. I talked with a manager and was told the customer service rep didn't follow thru with my request. She then proceeded to say we would get a credit. Well, that night when I got home my phone was disconnected and stayed off for two weeks, because they could not explain that either. I talked with 6 reps, 3 managers and had several techs come to the house...It is now May and I am still experiencing problems with comcast from the initial request. My question is, do we really need to patronize a company that has obviously placed their customers at the bottom of their priority list? I was always told that the customers are right, in this case we are!! We need to boycott comcast, then maybe they will retrain, reorganize and reclaim the excellent service they once offered!! | |
| T L Perry | 5/31/11 |
| I live in California and had Comcast residential service. As a result of terrible and dishonest service I sued Comcast in Small Claims court and won $4150.00 Brian Roberts, Comcast's CEO is unresponsive to his customers as I tried to contact him regarding my situation.To anyone reading this: Don't be afraid to go after these people.Their arrogance and lack of concern only underscores their attitude that they are so big they are untouchable.They are not! In small claims court they cannot have attorneys and you can state your complaint and get compensation for damages in an objective environment.So to Brian Roberts- you might make a large salary but you can't hide from your customers who you claim to care about.TLP | |
| JOHN RAMOS | 6/1/11 |
| COMCAST STANDS TALL, NEXT TO CHILD MOLESTERS ON MY LIST. LOUSY SERVICE, NO FOLLOW UP. NO ONES CARES BUT THEY CERTAINLY LOVE THEIR MONEY UGH | |
| Jacki Holmes | 6/1/11 |
| Have been dialing the corporate office for days 215-665-1700 and no one answers it just rings and rings Should I be surprised> HELL NO Comcast customers for more than 10 years thrwon to the wayside by an uncaring corporate office | |
| Ron McMiller | 6/1/11 |
| Ordered service for my cable line. I gave my contact cell phone for contact. The service caller did not call that number but the home number even though they were told to contact the cell number. When contacted they assured me that a technician would be out that night. They claim the only way to get it into the system was to place a future date to get a number but they lied or did not tell the truth. Some one was suppose to call but I had to called them back. In summary they did not provide service on my cable line, I have to go an additional week without service, and ethically the company is not truthful. They want your money with out adequate service. On a range of 1 to 10 with 10 being highest I would rate them as a 0. So One has to go 7 more days with no service but pay a bill at the end of the month. what a deal!!! There is a lack coordination and commnication between departments. | |
| Lee Medina | 5/24/11 |
| ALERT,,,,,,,,,,ALERT,,,,,,,,,,ALERT,,,,,,,,,,ALERT. Just like everyone here I am so disappointed with Comcast. To begin with and to make things bad from the start, Comcast now has all these representatives in third world countries handling our calls and unable to communicate appropriately as if we were not aggravated enough with the lies, unprofessional ism, and misleading information that they send us customers to get us in deep trouble and we can never win or solve through phone. I was on an Internet promotion that ended on May 25, 2010. I was told to call the day before to extend the promotion or get another promotion. A week before my promotion expired I received a letter from COMCAST and no one else, stating that my promotion was running out soon and that "I was going to continue to receive the same lever of Internet service at a new discounted rate of $33.00." The letter also said and I quote, "You don't have to do anything to make it happen. This new discounted rate will be effective when your current promotional rate expires." Self explanatory right, I didn't have to do anything and automatically the new rate will kick in once the old promotion expired. Knowing their inconsistency I called COMCAST to verify that I was getting the rate etcetera etcetera. I was told by Amanda operator RDC that the letter I received was a mistake, that comcast has been sending letters with information that isn't updated. I requested to speak to a supervisor and got disconnected. Then called again and got (interestingly) another Amanda operator number PL4 and she said that the new promotion has been added yet she never told me the rate which I happened to ask right before we hung up. She said the new promotion is $44.00. I claimed that, that was not what the letter said. I finally got to speak to a man from a different department and he was able to put me in a 34.95 promotion for another six months. Plenty of time for me to look for a new internet provider in Philadelphia area. If any reader knows of anything good please post and let us know. Bottom line and advice,,,,,,,DO NOT GO BY WHAT COMCAST PROMOTIONAL LETTERS SAY ESPECIALLY IF THEY SAY YOU DON'T NEED TO TAKE ANY ACTION. It is just a hook to get you in the difficult situation and their argument will be, "WELL MAM/SIR, WE HAVE BEEN PROVIDING THE SERVICE TO YOU THEREFORE YOU HAVE TO PAY IT." Save yourself a headache and pick up the phone even if you need a beer beforehand in order to keep yourself calmed down. FIOS/VERIZON,,,I THINK I WILL BE YOUR NEWEST CUSTOMER IN NO TIME. | |
| dorothy miller | 5/25/11 |
| The only reason I have cable is to watch MSNBC live. Now they have moved it to a premium level and expect me to pay more. What kind of idiots are they? Now I can just cancel my cable, get another internet provider, and watch MSNBC on my computer. Don't need cable for anything else. | |
| What a Nightmare with no options | 5/27/11 |
| Poor does not decribe it. Comcast has employee's that threaten you are rude and the service is even worse. I tried calling corp to no avail. Comcast is the only provider w have in our area unless you want direct TV with those horrible dishes on your home. We have been a customer for over 15 years. In the past service was poor but now never have we experience the horrible treatment of their employees. From sending us a tech to put in 4 comcast boxes that told us to call him directly instead of comcast when we refused he threated No tech would come so far 4 appointments and NO ONE showed. I have called and got rude horrible people to polite that only lie and ssay sure someone will be out only to be disappointed. You would think Comcast would want to keep you satified and know about an employee that is stealing from them for his own gain. To me that is not the issue the fact that no one at Comcast has tried to fix this issue it unthinkable yet here I'm writing this review I hope you have other options. Comcast the worst ever. | |
| anonymous west palm beach,fl | 5/28/11 |
| why are current comcast employees rent out boxes and give them to friends that stay in the same area as them... thats not fair for customers that pay their money to have service.... you need to audit your facilities more often because thats just not right.... if i live in a complex that supply me with service then i can get a box from a comcast employee and get the premium channels.... i also reported this 2 months ago.... | |
| Clinton Crush | 5/27/11 |
| This email is directed to Mr.Brian Roberts,Tom MacHenry And Kevin Glasson. I had a life threatening issue on 5/25/11 at 2:15am,2:17am,2:18am,2:20am,2:38am,3:05am and3:28am.There were threats to do bodily harm and to kill us. The New Jersey State Police were here and heard about 35 minutes of the last call which lasted almost an hour.The trooper called comcast and explained the life threatening situation and was told the account holder would have to call 1-866-947-8572 and to follow the prompts(2-1-1).He was very displeased with the lack of urgency shown by your company.Nobody has been impressed with this story yet. The call was made to 1-866-947-8572 at 8:30am.Could not talk to a human being.The information was left at which time they said there would be a call back. At 10.30am there still had been no response so another call was placed to 1-866-947-8572.The same thing was done.No HUMAN contact.At about 6pm there still was no response from comcast.Comcast was called again but not the 1-866-947-8572 number as it seemed to be a joke. During this conversation Kerry said that they had the information to hit*77 to block the private calls and to hit *57 to do a trace,that was done.*57 prompts you to call your police department which we did. We heard nothing until today when the State Police called and gave us a name and number which belonged to a close friend.Nothing was said about it only tracing the last number received.Approximately 60 hours after the fact we(State Police)have no information. At approximately 4:00pm on 5/27/11 I placed another call to comcast,not the joke number,and spent another 1:20 minutes on the phone.During this time I talked to three people whom I could only understand about 3 words out of every 10.Nothing against the people but in a time of need that is very frustrating and unpleasant.The last lady I spoke with(Sarah)was very pleasant and quickly got me some information.It was not what I wanted but sort of expected.She said everybody was gone from the legal department and I would have to call corp. at 215-665-1700 on tuesday because of the holiday.I was very unhappy to say the least. Sarah apologized again and she was told that was fine except for the fact that this WHACKO is still out there and nobody knows what he will do.I will find it very difficult to call anybody tuesday if I am in the hospital or better yet DEAD. I guess my questions to you is why wasn't there anything done at 5:00am on 5/25/11 when the State Trooper expressed his deep concern?Why is it impossible for a customer to get any support in an emergency situation?Why did it take 2 days to find out that what little which was done was all wrong? I also would like to say that there is an issue with the use of the off shore call centers.That usually means foriegn.That is a fancy title for cheap labor!!!! I would also like to say that if this WHACKO gets away because of your lack of concern I will close my comcast account.I may even open a website to see what the public thinks.I might even find out I'm not the only dissatisfied customer. I also realize I am just one small fish in th big skeem of things but I certainly can and might give you all the free advertisment you want or don't want. I have more I would say but I am in great doubt that anybody of importance will read this let alone respond.I have already dealt with enough low level flunkies. UNSATISFIED Clint Crush NOTE: IF ANYTHING HAPPENS TO ANYBODY WHOM WAS THREATENED WATCH OUT.THERE WILL BE HELL TO PAY!!!!!! | |
| Susan Brown | 5/29/11 |
| I have a business account and home account. We have had nothing but trouble with our T.V. We have 6 TVs in this house and have to purchase a box for each one of them. We pay almost 200.00 a month for a service that works every once in awhile. My tv in the kitchen has not worked in so long I can't remember the last time it actually worked. Either the sound doesn't work or the picture is distorted. The main tv the picture is distorted. I have not been able to use ExerciseTV in 4 weeks. When we try to get service techs out here it is like pulling teeth. Either they don't call us back at all or hang up on us!!! I own a business, and would never treat customers in such a manner. I am in high hopes there someday soon someone that runs Comcast out of business totally!!!!!! I am sure this email will fall on deaf ears but hopefully enough such emails will bring about a much needed change for poor service and poor customer service. | |
| why would comcast support discrimination | 5/20/11 |
| The Tennessee Chamber of Commerce - chaired by Nissan, and whose other board members include such companies as FedEx, AT&T, Comcast, DuPont, Pfizer, Blue Cross Blue Shield, Caterpillar, KPMG, Whirlpool, Embraer, Alcoa, and United HealthCare - actively lobbied for a religious right bill in the Tennessee legislature that would rescind Nashville's civil rights protections for its gay and trans citizens, and which bans every city in Tennessee from passing any civil rights laws, for anyone, ever again. The bill passed yesterday. It's on its way to the state's Republican governor for his signature, unless he vetoes it. And these companies led the way in making it happen. | |
| MAH | 5/20/11 |
| I am a former Time Warner customer here in Memphis, TN. Comcast took over and it has been trouble every since. I am a dialysis patient with Lupus SLE and Rheumatoid Arthritis, Heart Disease and Minor children. I have been complaining for months about everything. I moved transferred my services and had two different numbers and I could not figure out why my Nurses or my Home Health Monitor would not register or transmit to Baptist East Memorial Hospital. It was awful. No one in customer was sympathetic they did not care they kept trying to convince me that I did n0ot knwo my phone number. Terrible. Now, the hddvr cuts on and off on its own, on demand does not work, records and stops recording before the program ends, no sound on channels, and no subscription to channels that I am paying for and to top all of this off My bill is extremely high and the service is garbage. I feel that we need to get Al Sharpton and Jesse Jackson down here in Memphis to speak on behalf of the people like me. This does not make any since. Comcast corporate should be ashamed. If enough people go to the BBB and express their views on Comcast I bet someone would finally listen then maybe your customer service reps could resolve issues within a timely manner. | |
| neal prenovost | 5/14/11 |
| I called costumer service today 5/14 /2011 and tried to get an answer from your folks on your policy about tecs giving house electrical advice to my tenants when there out hooking up the cable or fixing a complaint on service . I was sent on a run around on the phone to 4 different people and on the 5th try they connected me to the vary first one I called when I started this quest an hour eariler. No body would answer the question on policy to tell people they need to upgrade there electrical outlets to get a better picter. What happens when your tecs says this silly thing to my tenants is that they call me and want me to up grade the wireing in the house to get a better picture and or they think there is something wrong with the house. You put me in a bad position with my people as first I have to tell them this so called tec is wrong but more important i I have to tell them no to the upgrade of the wiring. I do not like to tell my people no and will try and do what I can to make it work for them. I do not know if your tecs are licenced electricans but what I do know is that 40% of the homes you give service to has the same typed of wirering as mine. In fact two of my 25 home I own are old enough to have that type of wireing so whats up with your tecs stiring up my tenants saying stupid things like that .Please do not become the 6th person to give me the run around. If you do not have an answer just say so and tell me where to get the info. I am not going away like your first 5 customer service people who I talked to figured I would. thankyou Neal prenovost des moines wa 98198 customer. | |
| Carla Carter | 5/16/11 |
| I have had Comcast for appoximately 6-7 years. I am so unhappy with the customer service and the dealing with the so called Supervisors. In December 2010, I received a bill with a -$34.11 which meant that I did not have to pay a bill for January. I immediatley called when I received the bill and asked was this true and I was told that it was. Later on down the line I did not know that it would come back to bite me in my rear. Know mind you, I have never missed a payment and the Error was on Comcast end. So when I receive my next bill, I was faced them telling me that I owe for a bill that I had no clue about. The Supervisor insisted that I had to pay for their mistake and I refuse to do so. Now I am ready to take Comcast to court because they made a mistake and want me to pay for it. If I had missed a payment then they would have cut my services. I don't think that I am responsible for their mistake. Very frustrated and ready to switch my services because I feel that if they can do it to me, who else has had that problem. | |
| warren e williams | 5/16/11 |
| To make a long story short; I owned Comcast stock. Almost all of the investment houses have a "buy" rating on the stock. After discussing with my broker our sentiment was a consensus. Comcast was a communication company who we hated to call. You should never hate to call a communication company!!!!! Consequense of all of this. I don't care what the brokers say I sold my stock!!!! No well managed company would let their commmunications be this bad unless they were remiss in their own management. A long time ago my father said to me....remember son, when you buy a stock, you are in essence buying their management. Like I said before I sold my stock I didn't want to own this type of poor management. | |
| Felicia | 5/17/11 |
| I have never been so dissatisfied with a cable company. I called Comcast to transfer my service from Directv. Like they say the grass is not greener on the other side. I went in today to upgrade my service. I was issued two boxes, took them home and they didnt work. That was at 8:15 this morning. I returned the two boxes and was issued two more boxes, one of them didnt work. At this time it was 11:45. I then returned to the office to get a replacement for one of the boxes. I returned home to set up the boxes at which time I called the activation office. Every attempt was to no avail to make the boxes work. With all the running around with the boxes, I finally had to tell my boss I wasnt coming in to work. I stayed on the phone with Comcast all day trying to get my boxes to work. In the end they will send a technician tomorrow to see what's wrong with the boxes. Another day I have to take off work. Thank you Comcast and oh how I miss Directv. I am seriously considering returning to the cable service from which I came. This service, the customer service is something that needs retraining. I have never experienced this type of service in all my days. I complained about Directv price but the service was extraordinary. I will take better service over price anyday. I will be returning to Directv. | |
| Janet Hiraga | 5/18/11 |
| My rating is actually 0 stars, but you don't have that option. My complaints, and dissatisfaction with Comcast cannot be described or detailed in a brief manner. For the last year, my husband and I have been through hell with your collections, customer service, and billing departments. I have talked to at least 25 different representatives that have screwed me around, lied to me, and NEVER ever told me the same thing twice. We have been loyal customers to Comcast for 6 or 7 years and have always done everything in our power to accommodate YOUR company in order to continue our service and a good customer relationship with Comcast. My husband has been on a fixed income and has had a payee from the very beginning. Due to the fact that the bills get mailed to his money manager for payment and not to us directly, I never saw the monthly bills on a regular basis. My husband has had approx 4 different money managers in the last 6 years and there have been times when they have forgotten to make a payment at the proper due date or for some reason overlooked certain details regarding the billing cycle. However, my husband and I have always done whatever we could do to get our account current as quickly as possible, which isn't always easy on a fixed income. We are NOT rich. We are responsible tax paying, bill paying citizens that have been screwed around by Comcast and treated like garbage. I recently went over 1 year of Comcast billing with one of your reps and in looking over the details of each of those 12 months we discovered 2 months of DOUBLE BILLING and numerous errors in your billing. I refuse to talk to anyone in your billing dept, collections dept or customer service dept because they CANNOT ever agree on anything each other has said OR tell me the same thing twice. I am disgusted with your entire company and because of no one knows what anyone else has done on my account I end up with NO answers and a date to shut off my service. I requested to talk to a regional manager and NOONE could tell me who their boss was or where the Comcast Headquarters is even located. I am asking you as my very last resort to PLEASE call me at my home number without wasting anymore of my time. I have made several phone calls and made inquiries to attorneys and law schools to help me in my quest to sue Comcast for your despicable business practices and any charges that I can to file a civil action against Comcast. I have NO choice but to deal with your company because of the contract my building has with Comcast. Because I have no alternative at this point in my life, because of where I live, I am demanding someone from your company who has the authority to have pertinent information to answer my questions and solve these problems once and for all. I will not be treated like a piece of garbage because your employees know that I have no choice but to deal with Comcast. I will not stop after this letter. I am going to go public with the local news media in San Francisco, the newspapers, and the Better Business Bureau to start. Putting your corrupt company on front street is the only thing that is going to make all of this crap I am dealing with worthwhile. I am going to take my dissatisfaction with Comcast public. I am going to take advantage of my family and friends that have are employed in San Francisco as Supervisors, City Attorney investigators, Assistant District Attorneys and Law enforcement officials to help make public the scams Comcast runs. I will make sure that Comcast goes down in history as one of the biggest bankruptcy catastrophes in the history of California. I will bring every Comcast and former Comcast employee that have told me, in my recorded conversations with them, what devious and despicable practices that Comcast Managers and Supervisors have orchestrated to rip off customers consistently. Not even your own employees are smart enough to know that recorded conversations work to ensure that I will get what I pay for and Comcast will get what they deserve. My number is 415-864-4195 and my name is Janet Hiraga. Dont bother to call back unless you have my account in the good standing that it should have been from the start. Even though Comcast is NOT, Respectfully, Janet M. Hiraga | |
| DAMoore | 5/19/11 |
| I have been a Comcast Cable customer since I moved to GA from the DC/Baltimore, MD area in 1995. The few problems I have had with Comcast are minor compared to this current and major problem. On Monday night, May 16, 2011, my cable service went out. I called the cable company on Tuesday. I was originally told that no tech could come to my home until Thursday. I complained that I should not have to wait two days for a tech to my home. The customer service rep then changed it to Wednesday, May 18, 2011 between 11 am. and 2 pm. A tech showed up on Wednesday around noon, tested various things, then told me a connection was bad (which he replaced) then said a 'pole tech' had to come and replace a bad connection on the pole about two blocks from my home. This tech said he called it in to the maintenance department but calls are taken on a first come first serve basis and it depends on where in the line his call is placed. This tech also said I did not need to be at home because the pole tech would be working only from the pole. Wednesday evening, no cable. I called the company and was told that no maintenance request had been placed by the tech who was at my home and that when a request is made, it would take twenty four (24) hours to have it fixed. The rep said he would put the request in. Thursday morning no cable. I called the company three times and asked for a supervisor; I was put on hold each time and no supervisor ever came on the line. I called again and got a customer service rep. I asked her name and she told me Andrea, her operator's number, she refused. I was told by Andrea that no request for a pole tech had been placed. I asked what did I have to do to get my cable back on, when can I expect a tech to fix the pole (she said it would take up to 72 hours, and what does Comcast do when customers are given different responses to the same questions posed by customers. Andrea said "you are asking too many questions"! I told Andrea that she should not tell a customer they are asking too many questions (to which she said that was how she felt and she was sorry if I did not feel the same), that for any questions posed by a customer are questions of concern as to when a customer could expect cable to be repaired, and that different reps had given time frames as to when the pole would be repaired. I called Corporate in Philadelphia and spoke with Tema (?). I told her of the problem I have with my cable service, the many times I called Comcast, and the about the last call with Andrea and how she responded to my concerns. Tema said she would get in touch with the district office which would contact me. VOILA!!!! I just received a call from Mike, a supervisor in Atlanta, who said a pole tech was out there working on the pole as we speak, that it should be repaired in about an hour, and that he (Mike) would call me when it was repaired. Mike did say that the pole tech had trouble with the marsh land and busted a tire when he wasout here last night. Thank you Corporate/Tema. But it is a shame I had to go to the top to get this done when it should have been properly handled at the local level. And please Comcast in Atlanta, GA, train your customer representatives (or retrain them) in customer service and courtesy. | |
| Jeff | 5/20/11 |
| Every Sunday I drop my daughter off at Deptford Police Station, and there is a Comcast Van in the parking lot and an Comcast employee must be stalking me. His name is Gary Salus, How can I get Comcast Employee who is working to stop harassing and stalking me when I drop off my 2 yr old daughter?? | |
| Chris Dean | 5/12/11 |
| I have no idea how this company stays in business. I have been on the phone for over 2 1/2 hours today trying to GIVE Comcast money. I wanted to set up a business phone in my home and it has been a herculian effort to find a single competent person who can even tell me the status of this order that I placed a week ago. Transfer after transfer to endless hold lines, voice mails, wrong departments. I have spoken with 9 Comcast reps today and not one could tell me what was up with my order. On the line right now (again on hold) while agent #10 is searching for someone who has more than a pea-sized brain, which I assume could take all day. Am cancelling all services today after being with Comcast 15 years. It seems as if there is a new corporate strategy to rid themselves of the pesky customers. | |
| Margaret | 5/12/11 |
| Wow! I have never been among so many like-minded people---even some of the people who give more than one star seem to have hit the wrong button since they are actually complaining. My concern is, of course: DOES ANYONE ACTUALLY READ THESE??? If so, it would seem to me the company would see that it has a serious customer service problem. I have far too many problems with Comcast to go into in an email, so I will concentrate on one really sore spot with me and with numerous other people, both in these reviews and personally known to me. That is, the outsourcing of customer service. I can't begin to describe how much I hate talking to someone in India or Mexico about my U.S. service. This just doesn't WORK for me or anyone else I know! Even if we can get past the language difficulties, there are idiomatic linguistic differences that make it literally a chore to talk to an outsourced rep. The bottom line is I just resent it. I am insulted personally and on behalf of all the Americans who did not get jobs because Comcast decided to give their jobs to people in other countries. Comcast, where is your patriotism? | |
| gerald larson | 5/9/11 |
| I agreed to subscribe to comcast with phone,internet and tv. for 126 dollars a mo. My bill is now 144 a month. when will your people start telling the truth. | |
| Richrd Roy | 5/5/11 |
| I have been a comcast customer for over 25 years. I have enjoyed everything except the ever increases in pricing. My cause for cancelling my service with comcast was that my account was never put on vacation hold as requested and promised. I have for many years put my account on vacation hold since I spend my winters in Florida. This year instead, I was billed for full home service even though I wasn't there. When I finally received my bill in Florida I was told that I owed for 2 months of service. I called and explained that I was in Florida and that my account was on vacation hold. I was told it was not and I had to pay the bill. In April my wife returned home and discovered our account was sent to collection. No one at comcast was willing to help get things straighten out. No one called me back as promised so I had my account closed and switched to a provider does what they say they do! I am writing a detailed complaint to the FTC and to the local news media, about how I as a senior citizen was treated by Comcast and their personnel.... | |
| Ari | 5/6/11 |
| I have a brand new TV set, a new Xfinity box and a new Xfinity remote control. For some reason, Comcast sees fit to freeze and lock my TV so that the TV is in permanent "stand-by" mode. This has been occurring since late October (ironically at the time I broke up with a baby-fied sociopath), and on each occurrence of disablement, a Comcast van is seen slurking past my apartment complex. A subject matter expert from Comcast fixed the problem, but six weeks later, a representative sent a signal to scramble the codes so that the new remote was rendered inoperative and given the codes from the older model remote control device. I knew what they were up to, as I am no idiot, and when I "chatted" electronically with one of their drones, she gave me the codes, but what she was doing was scrambling the codes on the cable box so that now, everything is totally frozen! And you will not believe this: they are also changing my voice mail messages. My landline is utilized for strictly business purposes, so now someone at Comcast changed my voice mail to "Attention, attention: If you consume a Jamaican meat pie, your body will be body will be susceptible to a massive series of eggy boots." What the????? Then, they have the NERVE to tell me it would be more feasible to watch Xfinity on the Internet and choose from programs that "they" approve of. Sounds like George Orwell's 1984 novel to me. As soon as I can, I will terminate my services with this demonic corrupt enterprise. God help anyone who has to deal with these jungle bunnies. | |
| Joseph Pursley | 4/27/11 |
| Let me first say If i had to rate this i would not rate it a one it would be a -10 in service satisfaction. I have been with comcast for almost 2 years and have been lied to on many occasions. First was when I got my service i was told i would get a free dvr and had been charged for 18 months for that dvr. Second was when contacted the customer service and was going to terminate services and was told i was under contract with them. 2 months later i was told i wasn't under contract since august of 2010. Upon further inquiries with them about my dvr I talked to 3 different representitives until 1 of them gave me $120 to cover the dvr for 12 months and no further (that was supposed to be free). While terminating services me and "the customer service representitive" came to a final bill price. Then when i recieved my final bill they charged me 350 dollars more for services i didn't even use. I think Comcast needs to figure out where the difference between the hole in their rear and the hole in the ground are because this is worst service ever. What good is it to have customer service when all they do is take advantage of you and lie to you. Thank God I don't have their services anymore!!!!! | |
| Gerri Robinson | 5/3/11 |
| One star is too one too many for Comcast. I have been trying to resolve an issue with my cable service for almost a month to no avail. I've been made to stay home expecting a technician (the Saturday before Easter) only to find out an hour before the technician was scheduled to arrive that I did not have to be home, work needed to be done on the outside. Guess what....the technician never showed even after I had communicated with Comcast three times during the day. Promised telephone calls from supervisors never happen, and the most insulting thing that has happened (other than less than satisfactory service) is a customer service representative said that I would be issued a $20 credit for staying home the entire day waiting for a technician. How insulting is that? The commercials that are played on television could not be further from the truth about customer service and repair service from Comcast. | |
| FED UP WITH COMCAST | 5/3/11 |
| COMCAST IT WOULD BE GREATLY APPRECIATED IF YOU WOULD HAVE SOME COMPASSION AND PROVIDE BETTER CUSTOMER SERVICE. MY REQUEST IS TO SEEK CUSTOMER SERVICE REPRESENTATIVES THAT SPEAK ENGLISH CLEARLY, OUTSOURCING IS NOT CUSTOMER FRIENDLY FOR THOSE FOLKS WHO SPEAK ENGLISH. IT IS JUST VERY DIFFICULT TO TRY TO SPEAK TO SOMEONE VIA TELEPHONE WHO YOU CAN'T UNDERSTAND. COMCAST BE CUSTOMER SERVICE FRIENDLY! | |
| Sheila Habib | 5/5/11 |
| May I make a suggestion? The first thing Customer Service asks me when I phone in with an issue, is "what is the serial number on your box?" Well, the serial number is placed on the bottom or the back of the box. The box at my home, and likely many other homes, is stacked in a cabinet with stereo equipment. So locating that serial number is no easy feat. I have made this suggestion several times, place the serial number on the front or the top front so it is easily located by the user. I am finally there. I hate your company. If I had other options, I would not be a Comcast customer. You win. You have made it so difficult to turn the television on and watch tv and have taken to many hours out of my life waiting during a 4 hour window to come fix your product. You should be ashamed of the product you produce. Ashamed. It is crap. | |
| Gary Hibdon and Nancy Akers | 4/22/11 |
| As I see the many posts on here I to now join the ranks of the dissatisfaction as a comcast customer this is the worst company a person could use and now I remember why we left in the first place its a shame to have lost our longtime phone number within the experience we had been ATT and Directv customers for many years and were happy except for a minor rate increase that could have been lived with but Lo and behold a comcast solicitor appeared on our doorstep and it sounded like a good deal on this new Xfinity pkg what a bunch of horse crap it is has been for the last full month since install 33 hours has been spent on the phone with techs in home outside home on the phone with the caring sales rep that brought the deal to our door being told numerous excuses to many to present on here then the billing issue of we are changing your billing date and your rate before the two year agreement begins needless to say comcast does NOT get a 2nd month in our home in all our years with ATT and Directv I still haven't spoken to someone in the time space it took with this POS compnay if we wouldn't have to spend the efforted time in court and appeals I would sue this company for my time wasted my home having holes drilled in when we had cable outlets through out for the pest company fees and rates since the local ants and spider community has found its' way into our home via said holes to anyone reading this do not use Comcast do refer a friend to Comcast said friend will be your enemy after the shock wears off and don't let smiling cheerful Comcast sales reps into your neighborhood to offer great pkgs its all LIES !!!!!! | |
| Julia-Estelle Ferrer | 4/11/11 |
| To the powers that be at Corporate Comcast, With no disrespect/discourtesy I submit my concerns re: the long termed incomplete services I have paid for at Comcast/Manchester, NH. I recently was in contact with Christina Bailey of the Boston, MA. ofice of Comcast. No matter how specific was my information to her regarding my concerns, it wouls appear she was not listening. I received a call from her on my answering machine suggesting that all I had to do to resolve the over a year issue re: my password and secondary email accounts was to do what I have been doing for all of the year plus it has not functioned as indicated. Tech's both in person and on the phone have attempted to correct this anamoly and her she is telling me on the phone that all I have to do is what has already been attempted. I have sent a complaint to the Consumer Protection and Anti-Trust Office of the Attorney General of Concord, NH. I have been paying for incomplete service for more then a year and I think Comcast in the area of New England has seriously dropped the ball. Please help right this wrong. Respectfully, Julia-Estelle Ferrer | |
| Walt Young | 4/18/11 |
| I am shocked at the trash I have been reading from current and past customers, I can't believe that Comcast Corporate Officers would allow this kind of crap to happen. I use to work for your company in the Panama City, FL. area for 2 years. Less than a year after leaving you guys I started having not only cable tv problems but also the internet problems to go along with it. I called and complained several times, so much I was angry to say the least, your quick fix to the problem was offer me internet at 19.95 a month for 6 months, which I just finished the 3rd go round of that about 2 months ago. I said thats fine but it doesn't fix the problem. So therefore I started asking for the corporate office phone number so I could speak to someone, that I knew would care.... what a joke! Your employees would tell me, that we don't have a corporate office! Not just 1 or 2 employees but as many as 8 or 9 even, I searched all over the comcast.net pages looking for the number and could never find one anywhere, so I gave up for a while until the last couple of days when my bad service got even worse. Then I finally found this page when I googled comcast corporate offices! The last person to tell me you guys have no corporate number was Mae ID# 3101 (A Girl from India maybe?) and by the way that was tonight 4-18-11. I know for a FACT that your Headend Guy (BILL) here in P.C. is swapping out bad equipment in the Headend from one node to another node from the beaches area to the town area to try and apease angry customers, as I was only a comm tech 2 when I left I don't remember the exact name of this piece of equipment I refer to. But I know it has happened several times over the last 5 years since leaving your employment! I use to pay around 82.00 a month for cable and internet and over the last few years it has gone up to around 142.00 a month with the service only getting worse by the day! Now thats around 1700.00 a year just for expanded cable, a dvr & internet no movie channels! I know for a FACT that the problems excist in the lines that run up and down the roadways and your in town area supervisor Ricky Linch and who knows who else won't fix it. I told Mr. Linch on the phone oneday if its not fixed, I would place a call to the corporate office and his responce to me, DON'T YOU THREATEN ME! It was no threat, it was a promise! I do have more I could say about things that go on in the P.C. office but I'll spare you the rest! And the new on screen guide or whatever the trash is called SUCKS CRAP! Its slow and nonresponsive just like that POS on demand service which offers NOTHING MORE THAN THE WORSE PROGRAMMING IN CABLE HISTORY, it wiped out all of my programing in my dvr and is a SOB to try and get it to record anything anymore. Now not only was I an employee, I have been a Comcast customer at my present address for at least 12 out of 15 years. I use to swear by Comcast Cable but now I don't know who sucks worse you or Mediacom! Get off your lazy butts and start taking care of the people, THE CUSTOMERS that put your sorry butts where you are today! My God WAKE UP! | |
| Herb Peters | 4/4/11 |
| I must rate one star, based on the fact that Comcast is supposed to be a service company. I truly feel they do not care anymore about their customers than the politicians do about the voters. It is somewhat of a monopoly, and they are taking advantage of it. However, other choices are available, Direct TV, Dish or others. The sales reps are misleading, and then have a loss of memory when you contact them and ask what happened. Comcast you can not keep treating customers this way. | |
| Sawer Anger | 4/5/11 |
| I have had triple play for a year now and we are still inundated with calls for the people who had the number before us, Even Comcast when we call has their name still associated with "our number" they say there is nothing they can do, and I am at my wits end, I just called a company we do business with and The cycle goes on.. I do not know what to do anymore Think twice before going to Comcast | |
| Valerie Black | 3/29/11 |
| I have been a customer with Comcast for many many years well over 10 I called Comcast to cancel my service too expensive At the time I was going to cancel the person I spoke with told he could lower my bill plus add phone service for the lower cost. I was quoted a price of 82.00 that price was including taxes, surcharges & fees when I got my bill they did a BATE & SWITCH I was now being charged for service fee that I wasn't told about. They really need to be more honest with their customers | |
| linda | 3/18/11 |
| I just made a call to Comcast to secure the names of a regional and/or district manager. louis 724 said it would be a few minutes and someone, cherly, ws one of the names, would call me back. I have litle confidence that anyone will call. I have made 15 calls ans sent 6 emails wihout response. I have threatened, pleaded and tried all other measures to get a return contact from anyone. No luck. We are commercial clients and time is valuable, if We ran our business like Comcast we would be out of business. When they were courting us to get our business I received a call every other day. Once the contracts were signed they were no where to be found. I am one very unhappy customer. As i finish writing this i have yet to receive a call from anyone at Comcast . it has been 35 minutes. i wonder if BBB can help resolve these issues. | |
| Suzanne | 3/21/11 |
| On Saturday March 19 I was scheduled for new service installation between the hours of 2pm-5pm. At approximately 3:15pm I saw the Comcast van drive slowly down the street in front of my house (it's a large house with 6 apartments in it), as if he might not be sure of the address. I ran downstairs quickly to wave him to stop. He kept going and was out of sight. I immediately called the toll free number and told them the situation. They said someone would call me back within 15 minutes. No one called back after 30minutes so I called again. During this conversation the call was dropped. I called back immediately. I explained the situation again. I was told that the tech had log out for the day and his note indicate no one was home! I explained that was a LIE and since it was 4:00pm I suggested they get him back out to my place. I was told that could not be done now because "there's no one in the field." I was told my service could be rescheduled for Monday, March 21 between 7am and 10am. I explained that someone better be there before 9am because I have to leave for work by then. I was assured it would be fine. Well, this morning, March 21, I waiting until 8am and no one had arrived. I called and was told I was first on his list and someone should arrive shortly. At 8:50am I called again and told them no one had shown up yet and I had to leave for work. I said I wanted my service installed on Tuesday morning, March 22, by 9am. I was told she needed to talk to a supervisor. I was then told the supervisor was going to fix it and call me within one hour. One hour came and went. I called again at 11am, explained the situation to another person in Bangladesh. He apologized, put me on hold a time or two, and then came back with a tracking number that I could use if I needed to call again, but someone would call me by the end of the day. I told him that they better be ready to install my service by 9am tomorrow. At 1:45pm I called again and talked to Sharon. She said she didn't know anything about any tracking numbers. She put me on hold and then came back and said someone would call me in 15 minutes. I am waiting on that call. This is the poorest customer service oriented company. I had comcast in another city two years ago and it was awful then, too. And I resent the fact that they have this monopoly and because I live in an historic home I can't use a dish or I would certainly have another provider! I also can't get Verizon because they don't service cable in my area. So I'm stuck with Comcast, though I have another name for them that I can't repeat here. I'll keep you posted on developments. | |
| Linda Hawkins | 3/16/11 |
| We have had the internet service with you for at least 2 years now and we have so many problems. Our only choice is A.T.& T and you. Not much of a choice. Many times we can not get on line at all. On Thanksgiving, we had a conversation about Comcast Internet and all of our guests said the same thing about the cable & the fact that you just can't reach a customer service rep. YOU REALLY NEED TO IMPROVE ON THIS!!!! Our internet did not work for well over 4 months. My husband and I had to go to our offices to use the internet. Every time we called we were put on hold for 40 to 50 minutes so we had to hang up or other times we got disconnected. I finally went to the office in Palm Beach Gardens and made an appointment. When the tech came, he said the modem was bad & replaced it. That was March. Our account # is 01624-0119-5502.Phillip Hawkins, 401 Center Street, Jupiter, Fl 33458. We would like a credit for at least 2 months for the internet we could not use. I believe that is fair. Last 4 numbers of SS# on account is 4801. Thank You, Linda Hawkins | |
| deannaguajardo | 3/7/11 |
| i need some one 2 look over my bill because u people r over charging all the comcast customers and i am sick of it already 313 808 1357 i payed 264 in jan and 100 in feb and 63 the other day never got a shut off notice but they shut it off anyways and i think its bullshit that comcast can take advantage of us and u people do take advantage of us i dont know how u sleep at night being so greedy like this thats why alot of people r going 2 dish because they r alot better than comcast | |
| Bill Spooner | 3/8/11 |
| Scares me that a company that owns NBC and Comcast cannot find method to deal with customer complaints. The beauracracy seems to be akin to that of the government. I would think that they would like some kind of resolution. I have had triple play and everything working. Two days ago, universal ID stops working. An annoyance more than anything but attempt to call and it was reset. 5 hours later still not working, so go online to get help and that is a joke. Staff scripted well that they understand and it will be reset again. Now I am to wait 5 hours with box on to ensure that it works. In the meantime the person who initially was on phone help says they will call back and he does not. When I call again, he tried two times. Not. Now I believe my phone does not work to receive calls because it is Comcast right? At midnight, I try everything again and still no universal ID on TV when phone rings. The person from Philippines says she will create a ticket to get engineering involved. Asked why that was not done the previous times and she does not know but she understands my problem. This is so frustrating and there is no recourse and no one at local office, manila call center of Bangladesh seems interested in resolving issue or owning some responsibility. However, they still want my monthly 180. I never understood the level of frustration that made people do foolish things before this. It is not the animus for the people. It is the depth of the system and that no one in positions of authority in the system are committed to making things work let alone care about customer service | |
| JOHN RICCARDI | 3/8/11 |
| I WANT TO KNOW WHEN YOU PEOPLE ARE GOING TO FIRE THOSE 3 LOONS ON MSNBC MATHEWES MADDOW SCHULTS | |
| Kenneth | 3/5/11 |
| To Whom it may concern, I have been a Comcast customer for the past several years. Recently I noticed that my monthly Comcast billing statement reflected a 16.24 cent increase from my previous statement. It went from $136.71 to $152.95, without any upgrade to my existing service. When I initially decided to go with the Comcast service, I went with the "Triple Play" for the TV, Phone and Internet (bundle package). At the time I believed that the bundle package was around $119.00 (est) for the basic cable service options. We have gone from roughly $119.00 to now around $152.95. When I called Customer Service located in Chelmsford, MA, I didn't receive much in the way of "Customer Service" that Comcast constantly keeps emphasizing in their advertisements, nor did I get much in the way of customer satisfaction How can Comcast justify a roughly 8% increase for basically the same service. It'a disheartening to know that "new" customers are offered a better rate for the "bundle package" than the customers that have been on the same plan. I'm am a military retiree and member of AARP and when asked if Comcast offered any discounts regarding my present plan I feel that I didn't get a straight answer. It is these types of provider/customer interactions that encourages present customers to seek other cable providers and a more consistent customer provider experience. Sometimes it not about the "Corporate" profit margin, but about keeping and maintaining customer loyalty. It just makes good business practice and customer relationship. | |
| Lakeisha Taylor | 3/2/11 |
| I've worked for Comcast as an CAE-SALES AND RETENTION. for the past 6years. I was the highest in sales and retaining customer. I have medical situation that I wasn't able to work for several days, even though I was granted FMLA they took time from my pay. I thought you guys were suppose to honor FMLA through the law.I would like to have my job back, because I have been excellent in building rappore with customer and receiving all knds of incentive from HBO(band and brother jacket, George forman grills ,trip to Los Vegas and more. I also recieved Starz gift cards of 8 hundred and plenty and plenty of more incentive. I reach all my goals(ONE CALL SOLUTION) troubleshooted with customer and never had any escalations calls. Please take in consideration of my concern at this time. I've move to SilverSpring and Tech Rd. would be a great start for me again. I was paid $16.50 when they made me resign instead of honor my FMLA. Please email @ lkeisha75@yahoo.com Thank you, Lakeisha Taylor | |
| C. Parker | 2/26/11 |
| Yes, another loyal, but disgusted Comcast customer. Received 9 envelopes with 9 letters acknowledging that we had changed passwords, etc. Some of this had already been confirmed via email. All in the process of trying to iron out billing issues, etc.! What a huge waste of money! You are not worth the paper you are printed on! This in addition to receiving used equipment that didn't work. Intermittent phone service, technicians who do not know what they are doing and a few who are awesome. How embarrassing for them! For all this "service" we get rate increases?!? Not a good value. We will be looking elsewhere (and there is elsewhere), as soon as we get other business settled. Do you even see a trend here? | |
| Bonnie Harris | 2/22/11 |
| I have been a comcast customer for the past several years and honestly I hate Comcast. They have replaced 15 boxes in in my apartment in the past 2 years they have re-wired they have sent what they say to be their best technicians and to date I still have problems. Their customer service is the worst I have ever seen. I was able to get rid of the internet service and went with CLEAR, unfortunately I am unable to to cancel TV as they are the only service in the building. I laugh everytime I see their comercials as it is a joke just like their service. I have complained to so many people and it gets me nowhere. | |
| XXHXX | 2/22/11 |
| Bad service and cheat customer ... my comcast disconnected 10 days prior to disconnect date. Call customer few times and got promise reconnect service but never going to happen and receive any call back. | |
| Richard Anthony McAllister | 2/15/11 |
| Your the worst cable company in the world I live in Washington and you treat your customers like crap you need to be more available too you customer I can't find one office i can go in person to talk about the problems and this is wrong 360-224-5202 call if your dare your need to hear about your mess | |
| Cheryl Camera | 2/18/11 |
| I would not have given ANY stars, had that been an option. You better wake-up , Comcast, as you have competition now and if you continue with your current Customer Service standards, you WILL lose customers. I originally phoned Comcast only to update the expiration date on my Visa card, currently used for autopayment. I first spent quite some time trying to go through their push-button automated phone service, which never gave me an option of speaking to a person until I had input what I thought was right for completing my transaction. I then ended-up speaking with someone (in India I'm sure) for even a longer amount of time and finally insisted on speaking to a supervisor. Once with the supervisor I was told you can't update credit card expiration dates on line (news to me, even after going through the push-buttons and the caller I spoke with). I was told I had to go on-line to do it. So, I tried that....only I could not get on-line with my user name and password because it kept taking me to an inactive account under a number different from my current/active account with Comcast. So, I now had do a Live Chat which took FOREVER....the technician finally issued me a new username and password, which did enable me access to our current account/number. HOWEVER, THAT KILLED MY E-MAIL, AS APPARENTLY THE NEW USER NAME DISABLED MY E-MAIL! The next thing I did (this is day 3 now) is call the number for discontinuing service---apparently this is the only way you can directly reach a human being. That person took my information and turned it over to a tech who was suppose to call me back within 48 hours. As I am typing this, the 48 hours has passed, and NO PHONE CALL. So here I sit....4 days later. I had to update my credit card expiration date with seven other companies and managed to speak to someone on each of them and was done with all seven in less than 20 minutes. The final irony is that I don't even have anyone I can CALL at Comcast to get my issue resolved or even complain to!!!!!!!!!!!!!!!! | |
| Liz Athineos | 2/10/11 |
| On November 29th, 2010 a Nu Image Marketing representative came to my door. They issued me a service order with pricing. We were in the middle of the holidays and I needed time to make a decision. The offer was dated good for 2 years. I contacted the rep using his cell number. He no longer worked for Nu Image, but he referred my call to another rep. They will not honor the deal I was offered. Instead their offer is more expensive. I need someone from corporate to review my first offer and second offer and explain to me why they are "baiting and switching." My cell number is 978 660-7183. In Massachusetts "baiting and switching is against the law. I want the first package I was offered. Legally they must honor this offer. I am easy to deal with but I have been going back and forth with them for three days. Please have someone contact me tomorrow. I am also sending a copy of the two service orders to the Attorney General's office and I am driving to the Comcast Headquarters in my area to see if I can get proper assistance. Thank you in advance for your time. Liz Athineos | |
| Brenda Pitts | 2/2/11 |
| Icalled comcast on 12/10/10 to tell them my digital channels weren't working, they sent a tech out the next day and he informed me it was a signal problem and he would put a order in for a maint. man to fix it, it took them from 12/11/10 to me making many calls to the reginal office in Memphis to calling the corp. headquarters before they finally got out to my house to fix it on 1/19/11. Now they don't want to extend my promotional package even though i went 40 days and couldn't get any of the digital channels. If you are considering comcast DO NOT DO IT. DO NOT BELIEVE THE COMMERCIALS!!!!!!!!!!!!!!! | |
| d | 2/1/11 |
| My best friend works for Comcast in Indiana. They are currently having an ice storm there at this moment,it is 4pm. The powers that be at Comcast will not let any of the employees go home. The weather service has declared a travel advisory,with the statement that only go out in case of an emergency.It seems that all Comcast executives care about is the $,they don't care about their employees or their customers. If an employee is involved in an accident or is injured while driving home in the ice storm,I hope they sue Comcast. Fortunately,I have changed to a different provider who cares about their customers and employees. | |
| Cannon | 1/20/11 |
| Please forward this to the corporate office! anuary 20,2011 To whom it may concern: We have had to call Comcast so many times for the same problem I have lost count( You have to wait for 45 minutes or more to get someone, have the time you can't understand them, or you get several different answers to the same question), I know some of the tech's by name! It has been going on since we got the service with last year being a pure nightmare!The bill was suppose to be one thing as promised and it changes again and again, not to mention: *Hung up on, given mis information so many tmes it would take too long to list! * Not able to stay online *Not able to order movies *Phone going dead for no reason! But the biggest problem has been loosing Internet service in the middle of very key transactions!! All to be offered $58.00 credit for over a year and a half worth of heartache, * missed deadlines for my business, homework, * dirty carpet from boots of techs( have had to ask several techs to please put booties on after they had already tracked mud on my carpet; show a supervisor how the earlier tech had not worn booties and once again soiled my carpet not to mention having to ask the supervisor to have the tech who was currently at my home to put on a cover. He had no booties so I had to give them Walmart bags!), * wall outlets left hanging off the wall! * Techs asking me what they were to do when they got to my house, just clueless to why they were there!! OMG, On and on and on; and to top it off; the service dropping on and off today! Daughters not able to fill out key forms for job, not able to do their homework!!! The router has been moved, the modem, the adapter changed and to no avail! we had no ability to order movies, stayed on phone with this rep and that rep only to find out that the reps that came out as well as the phone reps had no clue how to fix the problem until yesterday and what were we given for all the trouble in addition to all the other trouble we had endured, a mere $20.00 credit! There has to be someone that can solve this problem!! The credits just add further insult to a horrible customer service nightmare;this is just not satisfactory for all the trouble we have gone through! I will be calling the Corporate office ASAP. What happened to the customer that counts? What happened to customer service and all your commercials regarding that? This is a disaster and a disgrace to your company. | |
| ex-Direct TV | 1/21/11 |
| I was told that if I left Direct TV that I would be able to recieve $250 rebate. I have been waiting over 10 weeks! I should have stayed with Direct TV because at least they honor their prices and offers. I have never had worse customer service and FALSE ADVERTISEMENT! I contacted the rebate center and they told me to ask comcast to release my file and comcast said they didn't have my file and to talk to rebate center! I guess comcast is so rich, they don't need my money every month and can afford to lose customers in this failing economy! No one can give me a straight answer to where comcast hq is located!HA! | |
| ORC - Fishers Indiana. | 1/23/11 |
| Oct. 12.2010 I "ACCIDENTLY" Overpaid my comcast bill online... kids pulling on my arm and pushed "7" instead of "1" the "WRONG" button... YA! BIG STUPID MISTAKE ON MY PART! I know it! Anyways! I Called comcast asking to refund the credit on my comcsat account. Several managers/supervisors advise that's not an option. JUST DISPUTE W/YOUR BANK and we will refund RIGHT AWAY! So, that's what I did. NO REFUND and they keep saying my debit card was credited... It's not in my account and NO ONE AT COMCAST CAN Give me a 6 digit authorization code that my bank needs to locate credit in case it's miss applied... Local Comcast office in FIshers INDIANA keep saying no such code exists... Tons of excuses... My husband and I both have gone to the local office in person... I am at a loss and need someone at comcast to call me and let me where my credit is! It's not in my comcast account and not in my bank either! | |
| Rose | 1/15/11 |
| For the past 9 years I have spent more time on the phone with Comcast trying to get my on demand fixed and as of today it is still not fixed. Does Comcast think there customers have nothing else to do but wait on the phone for no fewer than 45 minutes at a time or have to wait at home for a tech to come, move your furniture, change wires, put in a new box only to be told that the problem is not in your home but outside and still it doesn't get fixed but yet we have to pay for this poor service. Why do we put up with this? | |
| Patti | 1/1/11 |
| I was talked into the Triple Package Deal at the end of June 2010. This package deal was supposed to be for 12 months - no price change - remain the same for 12 months. Long and behold, I received my December bill and everything was raised. In addition my maintenance bill was raised also, due to Comcast. It isn't fair that I am paying double on two ends. I don't make enough money and it is ridiculous. Called numerous times. Been on hold over 45 minutes and talking to a rep is a joke. They just want to argue and repeat the same thing over and over again. They have no clue. I spoke to a supervisor and she had no idea of this package. I am so disgusted. I have been a customer over 10 years and as soon as I find another choice I will definitely drop this service. Always a problem with billing. Being overcharged over and over again. I will be calling the Corporate office on Monday. What happened to the customer that counts? What happened to customer service and all your commercials regarding that? This is a disaster. | |
| SCS | 12/31/10 |
| Today is December 31, 2010 and the first phone call of the day (that woke me up, by the way) was from a Attorney's office saying that we had been turned over for collections from Comcast. We moved our business on September 15, 2010 seven miles down the road and it took us a month for Comcast to get the service correct, we had to change our business number, and fax number of which if we wanted our numbers forwarded we would have to park our number on a website for $90 a month for a year until our local new phone book printed. I received the worst Sales Executive experience from Kelvin Reid in the Atlanta office (mind you we are in Tennessee)and his supervisor Nick Pappas as well. So now I'm awaken by this attorney's office and so I call #1 Comcast Business Services (answering machine says we do not have any operators to take your calls, please call back at another time) #2 I call Angela Francis, Comcast Business Services Advocate (615-231-7709)whom I spoke to last on December 9, 2010 and she assured me that this issue was taken care of then. Guess what, her voicemail answered and that was 2 hours ago and she has not called back as of yet. #3 I called the residential comcast number to see if they could offer any help, Craig was very helpful in looking up the account and confirmed it had a balance of $2,879.99 (refer back to #2 again), but he could not help on researching as he worked for residential not business (but he did try, so thanks to you Craig, you deserve a promotion) Craig also confirmed that the Business Class department should be open today. #4 I call the the business class number again 1-800-391-3000 and same message refer to #1. I have now called the corporate office and guess what? They are closed today as well!!! I'm just saying, if you are willing for an attorney's office to call one your clients on what is considered a holiday you better dang be available to talk to that client when they call in. I have left messages at each of these extensions for them to return my call and also I have called the attorney's office back (Robinson, Regan & Young (615-726-0902 *2314 (Heather) to let her know that I have spent the last two (2) and a half (30 mins) on the phone trying to reach Comcast. She stated that well it is holiday, my response to her was well you calle me on a holiday?????? So, if I have not heard back from someone at Comcast, I don't care who, by 10:30 a.m. on Monday, January 3, 2011, I will be contacting my attorney and then the next call will be to all other cable/internet companies in our area. Boo on Comcast!!!!!!!!!!! | |
| melvin.gallant | 12/23/10 |
| I am a comcast customer. I have the tripple play packege. After I recived the hook up I was told things I should have been told befor. I made a lot of calls to comcast. I was given one person to another to another arguing about things I was not told befor the purchas. I was told by one of your employees at Plymouth Ma.office (Julie) I would need all the equipment that was installed at my home, only to find out later I did not. My thoughts are no one cares,it must be the more they sell the moor their payed. I also was promis the total would never be over 106.00, the first bill was 109.22,I just reciver the second bill, 109.22. To top it all off I found a comcast add the same package I have for 19.99 per month for the first six months. I feel taken advantage of and more so the way no on the phone cared. | |
| Brenda | 12/18/10 |
| I have been a Comcast customer for 15 years and recently I called to cancell my service. I spoke with a rep that mentioned giving me a promotional deal which included all of their channels for what I am currenly paying. When I asked could she give me all of the channels at lower price she put me on hold and we got disconected. I called back and got another rep who insinuated that I was not told that I asked for a supervisor and was told she was busy. I asked for the regional managers number then Anna Mendez from the Oakbrook Il location got on the phone. Anna stated she would call me back in 48 hours. I called her back on 12/10/2010 and she was in a meeting. I left her a message and she called me back. It is 12/18/2010 and I still have not spoken with Ms Mendez. My service is due to be disconnected soon because of poor customer service. | |
| Mark Edwards | 12/8/10 |
Responding to your the RE: Web Form Submission: Billing/Question About Charges (KMM3219445V34528L0KM),Account No. 8155200015658026 Again I am addressing your Head Corporate office reference to "electronic cable piracy" under Cable Communication Protect Act of 1984. Existing major violations occuring with my service under organized stalking vigilantes, an emergency blocker over access to my account under "privilege information act." This has became a major concern of interest requiring equal protection to services against piracy using illegal transmissor PoE splitter Ethernets ridded up with the building by pirate suspects from the maintenance room (both day and night) suspect pirate conspirators resident in rooms #528, 527 and blow floors organize pirates-stalkers. If you investigate the months from beginning of 10/2010 - thur Now 12/2010 the activity is becoming more aggressive with the building managers acknowledgement and what his workers are doing. Since I am without remedy except have a "EMERGENCY BLOCK" place ON MY ACCOUNT preventing any insubordinate activities of unlawful solicitation of "CLIENT PRIVILEGE INFORMATION" from being exploited. Each time my cable box is turned on immediately my recording light without my scheduling any recordings nor touching the remote, this has now been going on within the period of 90 days. AT&T operators are often spotted sneaking into the building where service is provided during odd hours pass working hours. Who Gets the Signal? Unauthorized Interception and Section 605 Now Section 705 of the Communications Act Usage of Wireless LAN access point, powered by a PoE splitter Ethernet cabling. IEEE 802.3af/ 8003 at Power over Ethernet FIBER OPTICS, COMMUNICATION, VIDEO/VOICE DATA in Metropolitan Area under Network of AT&T Illegal Vision/Audio Surveillance FTA satellite intruders Blocker per clients protective right against piracy by organize identity theft ring Electronic Harassment-Stalking (Cyberstalking Cal. Civil Code § 1708.7, Cal Penal Code § 646.9, Cyberharassment Cal. Penal Code §§ 422, 653.2, 653m, cyberbulling Cal. Ed. Code §§ 32261, 32265, 32270, 48900, 47 U.S.C., Sec. 551(b)(1-2)(A)(B) Emergency Investigation require under "FTA Satellite" piracy violation and unlawful solicitation of client informatio by adverse party or parties hiding under the umbrella of corporation | |
| Lorie Spears | 12/11/10 |
| I have a COMCAST customer when it was Adelphia I want Adelphia back! I am considering other options for cable. The people are rude and everytime I call to get help they send someone out alright and then charge me $49.99! NO THANKS COMCAST!!!! | |
| Traveler | 12/2/10 |
| I have been with comcast for a year and it is absolutely the worst cable, internet system I have ever used. I am planning on checking around see what else I can get. It seems like every month they raise your bill. I called Corporate and talked to someone there and they fixed my bill for 12 months and after two months it is starting again. I am so sick of this company. The WORST customer service in the United States. Can't wait to leave them. Hope everyone else does also. Now they want to charge for Infinity and what does that do for you? Poorest company in the worls. | |
| Szwebel | 12/1/10 |
| Since getting the Comcast phone/internet/and cable service in December of 2009, we've had nothing but headaches. First, the cable was a pain. The pictures would go in and out, the sound wouldn't work, the DVR wouldn't record or would skip a program/record the wrong program, etc. After 5 techs, 4 boxes, and long spiels that the signal was too strong, not strong enough, bad wires, it's just certain channels, etc we gave up and were only compensated with 3 months of free HBO which wouldn't work the first 6 days. Then the phone. After have a blocked/unlisted number for almost a year, and getting calls from solicitors we found out that COMCAST actually sells the phone numbers for a profit to these companies, even the unlisted ones. Come to find out that we'd been paying for a number that was meant to be unlisted and show up as private, and they never actually blocked the number. Angry, we demanded a new phone number. However, two days later the called once again commenced and we found that they didn't block or unlist the number for us. They also went as far to tell us that the numbers they give out aren't used for a year before they recycle them. When we asked to switch numbers a third time because of their error, the girl says, "Here looks like an easy number," and proceeds to tell us the number that was our ORIGINAL number to begin with...it hadn't even been a week after we rid of it that they were trying to sell it out again. Now, headache after headache, and hour after hour spent on the phone trying to get straight answers and information from these people, we're at the point where we'd like to sue for aggrivation, failure to provide paid for service, midleading information and the loss of privacy as they sell a blocked number. COMCAST SUCKS! save your hard earned cash and use verizon for everything. | |
| Clyde LaFave | 11/27/10 |
| I have been with COMCAST since August 23, 2010. Then the phone calls began.....for the persone who had the number before me...I called Comcast only to find out that the lady...(I have her name)gave up her service TWO days after we got ours. We are bombarded 10-12 times per day by her creditors, doctor's and the entire Lansing School system. We were directed by Comcast to just tell these people that they had the wrong number...have you ever tried talking to a computer. We were finally told about the screening option...however we have maxed that out..and are still getting calls. Also during this short time I have had 3 different techs and 6 house calls....I have also been provided with 5 different boxes in less than 3 months. My wife calls them at least weekly (sometimes 3-4 times a week) because we have no phone or no internet and the cable picture is on and off. One tech said the signal was too strong and installed a 6 way something or other to decrease the signal. The next tech said the signal was not strong enough so he removed the 6 way and replaced it with a 3 way...leaving the 6 way on my floor in the basement. When my wife had surgery in early October we requested the Caller ID feature (free to all with triple play) so that she would not have to get up to take these calls for Janice and Mike (her son). We are still waiting for that service.....no one can get this up and running for us...inspite of those 5 new boxes and the 6 tech calls...We are always told it SHOULD work and that it will take nother 72 hours...it has been 6 weeks worth of 72 hour increments and still no caller ID...In between we have no internet/phone...at least once a week... To really make this HURT...we were promised a $250 rebate and have not received it...BECAUSE Comcast did not have us listed as a TRIPLE PLAY subscriber.... | |
| MS WILLIAMS | 11/29/10 |
| IF I WANTED TO SPEEK TO SOMEONE IN INDIA OR THE PHILLIPINES, I WOULD HAVE CALLED THERE. I HAVE BEEN ON THE PHONE FOR MORE THAT 45 MIN FOR A SIMPLE QUESTION ABOUT THE INTERNET SERVICE. THIS IS UNACCEPTABLE! OUTSOURCING = CUSTOMERS SUFFERING AT THE HANDS OF FOREINGERS - JOBS FOR US WORKERS!!! HEAR US CORP OFFICERS, YOU ARE GOING TO LOSE CUSTOMERS TO SAVE A FEW DOLLARS! IS IT WORTH IT? ASK AMERICAN EXPRESS? | |
| Lynn Brister | 10/14/10 |
| I have been a customer of Comcast for over 10 years, and honestly in the past few months, I've been very disappointed with Comcast. Let me say that I've received many promotions offers, and on 9/30/10, one of the promotions for cable tv was expiring ($29.99). On the above date I contacted Comcast and spoke with Mark, ID# U7U, to see if I could received another promotion around the same price I was paying. I was informed to call back on 10/10/10, which is when my promotion was to end, and I would receive the same promotion at the same price. When I called back on 10/10/10, I spoke with supervisor Larry McDuff ID# LM4, and was told that the promotion price that I had was no longer available, and he would send an e-mail to the supervisor of Mark ID#U7U, to find out if he offered me such a promotion and I would receive a call back from a representative of Comcast. On 10/12/10, I called Comcast again to follow-up on a follow-up, and spoke with Misha ID# J38 and was informed that I was put into a promotion for $59.99 automatically, and that was done because I hadn't called the office to inquire about it. Now I've been communicating with Comcast since 9/30/10 about this promotion. I'm still waiting on a call back concerning this matter. Acct# 06101490684042. I'm not sure that I have received the correct department, but I'm sure this will be posted so Comcast can see what an amazing job it is doing. | |
| Write A Review For Comcast Corporate Headquarters Note: This is not to be used to contact Comcast Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Comcast. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. |
|
|
Other Headquarters
Best Buy Corporate Office
Old Navy Inc Corporate Office
Sonic Corp Corporate Office
Verizon Wireless Corporate Office
Converse Inc Corporate Office
Burger King Corporate Office
Cintas Corporation Corporate Office
Sea World Corporate Office
Qvc, Inc Corporate Office
Murphy Oil Corporate Office
NY Jets Corporate Office
Chipotle Corporate Office
Holiday Inn Corporate Office
TD Bank Corporate Office
ABC Warehouse Corporate Office
Spirit Airlines Corporate Office
Twitter, Inc Corporate Office
Samsung Corporate Office
Jiffy Lube Corporate Office
American Signature Corporate Office
Applebees Corporate Office
Rent A Center Corporate Office
ZipRealty Corporate Office
McAfee Corporate Office
Hallmark Cards, Inc Corporate Office
more