440 Reviews For Comcast Headquarters & Corporate Office

very upset

hello, we have been long time customers with comcast, we had a situation over the weekeend to were our cable service was disconnected, we were told where to go and pay our bill to have service reconnected, due to the office in tennesse was not open saturday evening, once we made the payment the rep advise us to do, low and behold our serivice still was not turn on. then then they told us it would be 30 min. then 24 hours then 5-7 business days unless we make another payment by cc......!!!!!! oh this was so unfair we made excatly 2 payments of $181.00 dollars!!!!!! i told the rep, after the payment post we made at the exxon kiosh on saturday we would like our money return because we turned around and make another payment for the same amount by cc. the rep advise to us we wouldn't get our money back that it would just be on our account as a credit!!!!!!! that's stealing and we would like our money return for that second payment made, please advise

incompatable equipment

i had a tech come to fix my phone issues. he installed a peice equipment that does fit. the switch plate can't cover it, so i have a hole in my garage! i have had 3 tech they say the equipment is one size. pffer no other solutions

non helped customer

horrible customer service, ben teying to get corperat all day 20 mn a time on hold! had tech out twice, still have issue. can't through to any corprate number! could not even get customer service it hangs up. don't care about customers just about a $$$

non customer service

bad customer service. i finally had a service call on my phone which has had issues for months. the tec would eplain what the problem was, he also left wires out in my garage with the switch plate off and a open hole in the garage. i called customer service guy could not take my info. aftr repeating it several times put me on hold and didn't come back. i am now on hold with corprate. comcast worst comcast customer service! i give numerous people my info with no resolve. no one ever has any of my info,

IS this customer service?

Service has worked intermittently for 3 weeks. First service call, technician was 2 hours late; second - no one showed!! When I call customer service, they give me a lousy $20 credit!!

COMCAST STILL THE SAME

I used to be the Comcast customer 15 plus years ago and decided to check how they have been doing these days. I ordered Internet Service from Comcast and they gave me 8 days wait to give me the connection. I requested for an expedited service and they told me that it is under management review and someone will call you back in 24-48 hours. Well still after 4 days no one has called (or care about). Seems like Comcast will always be Comcast (change of name to Xfinity didn't work)...the most hated company along with AT&T.

comcast is garabage

Comcast is a horrible company rude customer's service agents you ask to speak to a supervisor thinking o.k the supervisor will clear up the problem but they don't care they don't even try.and I hate they are the only cable company that service my area in DeKalb so I have no choice I live in a beautiful home and a very safe area I would hate to leave that because of a crappy cable company or have to get dish or direct t.v I really never wanted a contract so that's why I passed on him

Credit run 4 times

Prior to moving, I inquired about pricing. The sales rep I spoke with an my credit 4 times the same day even though I asked him not to. He couldn't get the spelling of my name (hyphenated) so used multiple options. This is illegal. I've spent 4 weeks trying to resolve it with Comcast and they tell me I have to contact the credit bureaus. The credit bureaus tell me Comcast has to fix it. I've already spent 8 hours of my life trying to get this resolved. This is ridiculous!!!

Selling products that don't exist

Our company signed a 36 month contract with Comcast for business phones, internet and TV and we were told at the time we signed up that we would get 15 Microsoft e-mail accounts. We attempted to use a couple for new employees and were told when we went on line that we had exceeded our allotment. Finally spoke to someone who asked me to send info over and when they called back we were informed that the brochure I sent over with a copy of our contract had expired in April 2014 (we signed 8/5/14). Comcast will not honor the brochure even though it was their fault for supplying the wrong info. Attempts to reach people other than tech or our local rep is a fight as nobody wants to give out other phone numbers.

Spiker

service went out again for phone, ibnternet & cable on this last Sunday. Called and found it would be again for most of the day until 9:30pm and asked for credit. Wa told I would have to call back today. I have upperlevel internet, but when you check speed it is not what I am paying for and when it rains or storms my service goes out. I might as well use Direct at a lower price. In Indiana you were great but n Florida you are the pits. Even this isn't working right or maybe yoy intend for it not to so you can say system issues. Very Unhappy in Florida

HORRIBLE cust serv...

This company is a joke... VERY rude, unfriendly service. They don't care about their customers. New customer as Feb 2014 and have had nothing but problem after problem with them. The billing was wrong from the start and is still to this date. I have contacted their corporate headquarters 8 times and they are no help either. I am done with this sorry excuse of a company I am cancelling everything I have with them and reporting them to the BBB

bad customer service

tried to order cable connection from Comcast. I called back to get a few questions answered and no one could find the order I placed. Not even by the conformation number. After over an hour and a half, I gave up. Then I went to my email to see if Comcast had sent anything. Well they did. A copy of my order. My name (first and last) was misspelled and my phone number was wrong. I even spelled out my name for the lady who took my order. That is really bad service!!!

customer service and techs SUCK

I have been a customer for 20+ years I have had a temporary wire on our power line for 1 1/2 year. The weather has damaged(tornadoes, hail storm and constant rain) The last few months I have begged for it to be changed and here it is 4 technicians later and numerous charges to be told the wire needs to be changed. I have another tech coming out 8-01-14 but will not be allowed in my home. The problem is not in the home!!!!The customer service is horrible with the wait time. I have been on the phone today for third time 39.57 mins and counting. The first 2 times hung up on when they put me on hold or transfer. I am tired of Comcast and will be looking soon to change my service. Probably Universe. Congratulation Comcast another valued customer YOU LOST

Customer Service

Been with Comcast for four years. Brought a new house and had service transferred. The tranfer did not happen because Comcast technician did not want to work on the weekend the transfer was scheduled. Now I am with Direct TV. Terrible customer service experience.

HELP!

Can't get into my account. Pls Stop changing my password. Also I am an investor. Where are my $$$.

Company is a joke

I am a new costomer trying to get service well after six hours of waisting my time and over 12 phone calls still no service each department transferred me to another one couldnt get anybody to answer a question for me

the worst customer service experience I have ever expereinced !!!!

I had been trying to set up service for my corporation for the past 2 weeks. the experience has been horrible from the sales rep to the unknowledgeable tech to every customer service rep including supervisors. NO ONE has been able to help us and even care about what we are going thru. My mission is to find a way OUT of our contract. as I am typing this I have been on hold for 52 minutes!!! and still holding. WOW... The worst. shame on you them.

Worst service ever i had with comcast

Comcast Sucks

COMCAST IS THE WORST

is there anybody in America that I can talk to.. I am sick and tired of calling a local number and getting some place from a customer service agency in the Asia. Customer Service is the worst BRING BACK THE JOBS IN THE UNITED STATES!!!!

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