162 Reviews For Chase Bank Headquarters & Corporate Office

Back off, please!

It really creeps me out to go into a Chase Bank. The employees are lovely and friendly, but they are TOO friendly. I don't like them asking me personal questions - What are you doing today? What big plans do you have for the weekend? - This is none of their business. They are not my friend. They are pleasant and polite, and I am pleasant and polite back. I know they are trained to ask questions like that, but I don't like it. I just want them to do their job.

Previous Customer

I moved to Amador County and had to close my acct because there are no Chase Banks in the Jackson, CA area where I can go into a bank. We have atms but can not make deposits. I'm old fashion and like the personal service. My sons have accts with Chase and will be closing accts. I'm asking for Chase to open a bank in the Jackson CA area if not have ATM s where you can make cash/check deposits then I can come back to Chase.

Refi Nightmare

HORRIBLE!!! After the appraisal we decided to go with a different lender because of interest rate and type of loan. THEY WOULD NOT TRANSFER the appraisal or refund my money! They stopped returning calls and e mails - horrible - I will be moving my checking and savings too!

not good

i was in chase bank on dunde road in northbrook il and the service sucks i asked if she could fill out a deposit slip for me and she said thay dont do that this happened two times at that branch really i have been banken at chase for a long time and i have never all other chase branches does tow times

Short Sale

totally disappointed in the Short sale processing. Our packet has been passed off to at least eight different people,they have lost our paperwork numerous times, and no one returns calls. Absolutely a horrible mortgage company. Poor customer service. DO NOT do a short sale with this company!!!

horrible

This credit card is the worst I have ever experienced. From other responses I see that I should have checked first before I let myself be talked into getting this card. You think you have gone to a third world country, where you probably get treated much better. Each month I need a new password because mine does no longer work. Then the security questions I answer as best as I can and they are always wrong, as if I did not know where I have worked. they know but I somehow forgot this whole thing. Surprising how stupid I must have gotten. I will cancel the card because no human should have to go through this ever in his/her life. Shame on you, Chase, for treating people so terribly. When do you see that this is unacceptable? When are you making changes?????

what a joke

Dont ever go through chase bank for a loan. Their underwriters have no clue at all. Instead of going through the whole application once and sending it back with ALL THE CONDITIONS that need to be met. They stop as soon as they see something and send it back. When you meet that condition then send it back to them AGAIN . Soon as they see something that they don't like they send it back AGAIN . and so on and so on. Very unprofessional. Lousy customer service. Absolutely terrible.

WOW!

After banking with Chase for a little over a year and building a great relationship with my business bankers I was disappointed with the fact that I not only almost lost my business but am now in all kinds of other debt due to a bank error. Now I am getting collection letters and was said nothing could be done unless it was 100% bank error, which indeed it was. Thanks Chase! Let's hope you can make this right!

Automatic Deposit Chase visa debit Card

I dont ever recommend getting this card, I have had 2 occasions now using an ATM machine at the drive through at a Chase bank,withdrawing all my money and being denied on the transaction not getting my money because of a technical problem but still the money is taken out of my account and then having to wait 10 days for them to investigate and then issue me back my money. only to find out that the drivethrough ATM isnt even owned by Chase its an outside company, beware of using these machines chase is not responsable per the manager of the bank! The same applies to these debit card which clearly have their name on them Chase debit , they also are another company not chase!

Your excellent credit and Assets don't mean squat

Me and my spouse have come to the conclusion, that Chase bank is only good for receiving and using your money, you can forget receiving a home loan from them. You will run into red tape, months of stalling, hours of your time wasted, with tons of your personal information and documents in their possession and come back empty handed. especially if you have excellent Credit, Assets, Substantial Revenue in the bank, putting over 20% down and no debt. You know why? They can't substantiate huge escrow deposits, ridiculous originating fees, processing fees, high interest rates and points added on. They can't make enough money off you to be bothered. So if you have nothing, no money, no assets, bad credit, you are the kind of customer they like,be cause they can make you jump through hoops and take you to the cleaners.

F minus Customer satisfication

I received 4 letters with conflicting information as to why my loan was not approved. To do business with Chase Bank you have to be willing to get frustrated, stressed out, jump threw hoops, have month and months to wait, provide 20-30 documents of your personal information, waste hour upon hour of your time to come out empty handed. Chase is the right name, they chase you away.

Mortgage failure

I applied for a refinance of a vacation home co-owned by my brother-in-law. After applying for and providing all required documents, the company failed to lock in the rates and complete the loan. They went dark and never provided deposition on the loan in accordance with Reg B.

Tired Of The Run Around

After 6 months of fighting with the bank to get a short sale approval Chase refused to give the closing instructions so we could close. No one seemed to be able to help after repeatedly calling and asking for assistance. I would not bank with them!!!

Four operators during business hours

Is Chase so broke that they have to hire telephone customer service agents from India during the week during business hours? I called them today with a problem and got some Indian and I couldn't understand a word he said. if Chase continues this policy I believe I will blank elsewhere.

My experience with Chase Bank & with The Chase Group has been exceptional. I have found that when I have an issue, I contact the V.P. of that particular section & things are "made right". If you have a complaint, please take the time to go to the manager or V.P. level for your area (not your branch). You may be surprised at well your issue is taken care of.

Chase has the most absurd excuse for a system to work with real estate Broker's that are trying to short sale properties for homeowner's. Their employees don't leave their extension #'s when calling, and when you call back no-one there has ever heard of that person. When presenting an offer, they tell you a BPO has to be done now. What buyer is going to wait 3-4 wks or more just to hear if their offer is accepted?! Their "specialists" change like weather does in Florida(someone different assigned every time you call). On one listing, before I could present an offer - it was sold to Ocwen - so start the whole silly process over again(including becoming approved, 3rd party verification, etc.) To my peers - DON'T WASTE YOUR TIME WITH THIS BANK!!!!!

Mid Level Management

It seems that people that work hard and do extra work and duties for this company in the Westerville, OH office get passed over for promotion? Plus the people in charge of this office is located in TX! What is the matter with this? They don't have any idea of what goes on! You need to revamp your chain of management it is a shame such a company is so poorly setup.

Terrible service!

Service

Service is the last thing you get with this bank! They are all about making money, the bank and it's employees. Hours and hours of red tape, incompetent employees, rudeness, no answers for important questions. Everyone is so job scared they are afraid to say anything, and with good reason. They don't know anything! I would never recommend this bank to anyone!

Fraud Heavan

Chase is a cesspool of for fraud. BE WARY OF THIS BANK!

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