270 Park Avenue Floor 12 New York, NY 10017
(212)270-6000
Reviews For Chase Bank Corporate Office
Yuliya  | 5/8/12 |
| Yesterday when I was doing some transactions at the window in Chase bank at Madison Garden my phone was stolen. It happened when I was talking to the bank employee. I asked the executive manager of the bank to help me, but she refused to talk to me. She was all the time on the phone. When she finished her private business she asked another employee why I came talk to her. She had an attitude, she was very rude and impolite. Nobody could help me. The worst part is that it happened in a bank where there are lots of cameras. There were not many customers at that time, so I can assume that even a bank employee could steal the phone as it was by my side when I was helped by the bank representative. Could you please give me the contacts of the CEO of the Chase branch. Customers are not supposed to be treated the way I was. Thank you so much! | |
| Stephanie Johnson | 5/9/12 |
| I went to open an account in Rancho Bernardo on Rancho Bernardo Center Road here in San Diego, CA. Imagine my surprised to see the Manager and Assistance manager treating a guest Manager (from Chase) in a degrading manner. The manager was a black female and introduced herself while handing her business card to the Branch Assistant Manager (BAM). They (the BAM) went to the Manager and show her card. They both stare at her like she is a bank robber or something. The black female Manager was left standing in the lobby so long until a customer asks if she was lost or needed help. It was absolutely degrading. I have to give the black female Manager credit because she held it together and started greeting their customers. I sat in the lobby and observed this treatment for about 30 minutes. I finally went and spoke to the black Manager and told her what I observed. And she said to me, "it must be a miss understanding, everything is fine" with a smile. She was there for a training class to teach Branch Manager. I knew what I heard and what I observed, so I ask for her business card and yes, I drove to her branch in Oceanside to open up my business account. I would NEVER do business with the Rancho Bernardo Center Branch. BTW- I am a white female business woman. Someone needs to take a good look at this branch (mainly the Manager and Assistant Manager)and how they treat people of other races, especially their own co-workers. | |
| Cb | 5/10/12 |
| I have been with Chase for 30yrs and have been satisified till a couple of years ago. We moved and started using a different branch office (St Helen MI.) what a mistake. My account was set up to have no fees or over drafts fees and over drafts started happening which took several trips to the bank to fix. This last incidence that has happened was I had moved my auto insurance to another company and was sent money back which was put in someone elses account. This has been goin on for a month I 'am about ready to take my business elseware. | |
B H P of Orlando  | 5/11/12 |
| Went into the bank near me and asked if they were giving short term personal loans...NO Asked again even if I was with the bank since is was Washinton Mutual...No So being an x school teacher now retired I went back to my credit union and had the loan in 20 minutes for 4.5 percent interest. Think this is the start of a trend. Am in the process of bleeding off my assets with Chase and transfering direct deposits. Bye Chase | |
| | 5/16/12 |
| THIS is my letter of complaint to CHASE BANK....It is with great disappointment and frustration that I write this letter of complaint. I am outraged at the lack of consideration, professionalism of your banking institution. Your recent inadequacy has cost me money, time and anxiety. I recently, had a series of grave mistakes made by your bank. Apparently, without notice, my saving account was closed without my knowledge. There was no warning or pre-warning that this would occur under any circumstances. Without being aware of this cancellation, I had my IRS refund check sent to my savings account. Once I figured out what happened, on April 25, 2012, I went to the Columbus, Ohio branch on Cleveland Ave. and was assisted my manager Kimberly Preston (614) 248-2420. At that time, I was told not to worry that since I have a checking account, the refund would automatic be deposited into my account and this should take place within a week. I waited a few more weeks and checked my account several times but no deposit was submitted from the IRS. I later, went into the Morse & Karl Road Branch, and spoke with VP Ana Assis (614) 248-2550. Whom made attempts to help with the process, however, there was nothing to be done to help me receive my $6,941 refund check. I was offered a $1,000 loan but had to later come back and pay this back. My experience with your banking institution has been horrible and I feel I got no resolve to my problem. Due to your lack of efficiency and courtesy. I am closing my checking account and transferring my student loan to another banking intuition that can provide me with better banking services. | |
 | 5/16/12 |
| This is my letter of complaint: It is with great disappointment and frustration that I write this letter of complaint. I am outraged at the lack of consideration, professionalism of your banking institution. Your recent inadequacy has cost me money, time and anxiety. I recently had a series of grave mistakes made by your bank. Apparently, without notice, my saving account was closed without my knowledge. There was no warning or pre-warning that this would occur under any circumstances. Without being aware of this cancellation, I had my IRS refund check sent to my savings account. Once I figured out what happened, on April 25, 2012, I went to the Columbus, Ohio branch on Cleveland Ave. and was assisted by manager Kimberly Preston (614) 248-2420. At that time, I was told not to worry that since I have a checking account, the refund would automatic be deposited into my account and this should take place within a week. I waited a few more weeks and checked my account several times but no deposit was submitted from the IRS. I later went into the Morse & Karl Road Branch, and spoke with VP Ana Assis (614) 248-2550. Whom made attempts to help with the process, and at that time informed me that the check came on April 26 but was returned to the IRS. I WAS FURIOUS and broke down in tears. There was nothing to be done to help me receive my $6,941 refund check. I was offered a $1,000 loan but had to later come back and pay this back. My experience with your banking institution has been horrible and I feel I got no resolve to my problem. Due to your lack of efficiency and courtesy, I am closing my checking account and transferring my student loan to another banking intuition that can provide me with better banking services. | |
| mortgage gone wrong because of you!!! | 5/1/12 |
| WE REFINANCED OUR HOME, AND NOW YOU WANT TO TAKE IT AWAY FROM US BECAUSE YOU RAN OUR CREDIT AND DETERMINED THAT WE COULD PAY A HIGHER MORTGAGE RATE. YOU THEN SOLD OUR ACCOUNT TO A 3-RD PARTY AND THEY RAISED THE MORTGAGE EVEN HIGHER. SO NOW, WE REFUSE TO PAY THIS LOAN AND YOU HAVE THE AUDASITY TO SEW US! NO WAY!!!! WE HAVE AN ATTORNEY AND EVEN IF WE WALK AWAY FROM OUR HOME WITH NO MONEY, GOOD RIDDENS TO YOU BASTARDS! | |
| P. Fick | 3/20/12 |
| I am working on my income tax ..and was looking at the balance on a small savings account...when I noticed that there was a monthly charge of $20. ..we have a large money market..and checking acct and credit cards with Chase..On this small account we made $56.92 in interest last year..and paid $20 a month in fees...not bad???? The bank evidently sent out letters stating that they were going to charge a fee if you had a low balance..ours was just under $7,000.. I checked with our other bank First Citizens..they charge $5 a month if you savings goes below $300. This is highway robbery..so much for our accounts at Chase..what is the incentive for people to save? | |
| Nancy Beardsley | 2/28/12 |
| I recently opened a checking account on line with Chase Bank. They were offering $125 free if you opened your account with at least $100, so I opened mine with $150 with my debit card from one of my other accounts. Unfortunately I did not read the fine print, because I have since found out that you have to maintain a minimum balance or you are charged $12 monthly service fee. So, I decided I would not go through with the account. I had ordered checks, so I knew I had to call them right away. I did it the same day. First of all no one could help me because they did not assign me an account number, this is 4 days later as I write this, and I still do not have an account number. I have called everyday, trying to get my $150 back that they took from my account, I was told I made no deposit, and now I am $23 overdrawn because they ordered the checks. They can only look up my account by my social security number, which then brings up no deposit but a $23 overdraft. Why would they order checks when they said I didn't deposit in the account? I can't access this account on line or any other way. When I talked to a supervisor, (first of all I coulden't understand what she was saying) when I asked her why they did not credit my deposit before ordering checks, she hung up on me!!! I will be contacting their corporate office. SO MUCH FOR CHASE BANK. | |
| ED | 2/14/12 |
| Chase Bank either has absolute idiots working there or they are crafty in NOT responding to complaints. I have been making inquiries for over 1 yr. on a SBA loan, in which none of their business bankers have been able to explain THE STATEMENT at 2 local branches, furthermore I sent to them a certified letter with signature receipt. The P.O. confirmed delivery, but CHASE can not find the document. I further had A LOAN DEFERRAL AGREEMENT doc reviewed by an attorney who stated that CHASE was fradulant in their actions. I finally got their attention when I threatened a lawsuit. Over the phone they admitted fault, but would not put the situation in writing, and they now want me to continue allowing them to commit fraud, while they review an application for a loan modification-----HEY ARE THERE ANY ATTORNEYS OUT THERE????ANY CLASS ACTION SUITS I CAN JOIN??? I have a witness of the on SPKR phone calls in which Chase contradicts the other Chase rep., I have voice mails with names and extension #'s, but no main phone #, I have emails through their system that state they would get back to me in 3 business days, but never do, I have records of most their reps in which they say they are making notes on the account, but NO notes are ever found upon the next inquiry----TOTAL LIARS, TOTALLY INCOMPETANT---MY Rating of CHASE is below ONE----maybe .000025 IF YOU ARE IN CHASE BANK---GET OUT---JOIN A CREDIT UNION | |
| Linnie | 2/13/12 |
| Chase really is bad news. I don't have an account with them, however, upon checking my credit report I noticed they pulled my credit for some reason. When I try and get somebody to help me figure out why this happened, I get a complete run around and NOBODY knows ANYTHING about ANYTHING. I still haven't found why. What's wrong with these people. You call the number they tell you to call and when they answer they tell you that you have the wrong number and tell you to call the number that you just called!!! I'm at my wits end and I don't even BANK with them!!!! OMG and I never will!!!!! | |
| Don't give me attitude | 2/7/12 |
| I tried to resolve issues regarding Chase bank fees....several emails and several phone calls and I am given differnt answers from everyone I talk to. I was told by an associate the computer maximizes the postings to the banks advantage. When I called today I'm given attitude....as a customer that is unacceptable, Chase solicted my business and they are more than lacking in the customer service dept. I was told today that the largest amount posts first which then sent the ACH transactions into overdraft...the ACH transactions give you until the end of business day to transfer money or to make a deposit..so they post a check that wasn't there 6 hours ago before the ACH transactions to maximize their fees. I took time dated screen shots that show items were not posted on the dates and times they show and that the order is changed. Items shoudl be posted in the order received and definitely not the wrong date and I intend to send those time stamped and dated screen shots into corporate to prove my point. This is unfair business practice to say the least. Than I request a manager and of course none available...go thru the entire thing with one "specialist" get transferred to a "senior specialist" and she was absolutely rude talking over me and raising her voice..very poor customer service. And of course as stated above no main number for corporate customer service and refused to give the address which I now have. They say they pride themselves on customer service and everyone matters as their customers. My account does not make them money yet when they solicited me the banker made the statement the little people sometimes become the big people. Call me gullible I believed them I will be closing my account and recommend to everyone and anyone that Chase is not the way to go.....that you can count on. | |
| Cathie Young | 2/1/12 |
| chase mortgage company comsumed my mortgage after I suffered losing my home in an electrical fire; from frist place bank. I was victimized in a fraudulant scheme concerning the building contractor.He was formall charged of felonious acts by a governmant agency. chase refused to relinquish my insurance claim money of 70,000.00 by claiming nonpayment to me, their mortagee. Without funds to complete my home with the second contractor, i was forced to relay on my own retirement savings to fund the home to completion to a second contractor. chase claimed nonpayment for eighteen months, a complaint to the OCC got my 70,000 returned. chase refuses to take responsibility to pay me early withdraw pentalites of 6,000.00 of my retirement pentalites. no wonder why michigan has numerious crimes of building contractors reported every year, they have chase banks and insurance companie like Allstate that condone and even support their criminal behaviors that leave people without means to rebuild their homes. A mirror reflection of what coporate banks of America has become, sadly enough.They are as heartless,malicious as the criminals are. Chase is not accredited with the Better Business bureau because they do not want to be held accountable to their customers. No wonder why Chase Bank reputation for scamming millions from their mortgages is so prevelant. I am planning to pursue my issues with governments consumer agencies and advise other to do the same, there are power in numbers and only if we all come together will changes be possible. | |
| Just Pooky | 1/20/12 |
| No matter what number your call, you will land up in Manila. There you will talk to people that really dont know what they are telling you, because you get 2 -3 different EXCUSES. After getting tired of getting the run around, I asked for the phone number to the corporate office and was told that there was NO SUCH NUMBER...from a supervisor yet! Well, I found the C.O. number and called it... and wouldn't you know it . . . I was sent to Manila...AGAIN!! I'm glad I am closing my account. CREDIT UNION HERE I COME!!!! | |
| Mr Raymond Benson | 1/20/12 |
| hello friends, my name is Mr Raymond Benson from London,i never thought i could get loan online but thanks to Mr Mark Taylor of Mark Loan Firm, who i secured $50,000 loan from.i would advise you to get your own loan from him,he is God fearing and very sincere about what he says..you can reach him on his firm email:markloanfirm22@yahoo.com.i am doing this because i have searched severally for a reliable source to get loan till i met this man and i believe there are so many people who are looking for a reliable source too that is why i am referring you to this man.Thanks and May God bless you all. | |
| Ed Colapret | 1/18/12 |
| I thought I had happened on a bunch of inept people in the Broadway-Camino Seco branch in Tucson, az. After reading these comments I no longer think that this was an isolated case but the Chase Corp way of doing business. I have been banking with chase for at least 15 years and have been told things in the past that were incorrect and in some cases cost me a lot of money. Shame on me for not changing banks sooner. | |
| james c kirk | 1/10/12 |
| This company is horrible they lied about every aspect of there service to get me to open my business account and after things began happening every promise they made me was a joke.for instance they he me and my wife that if we opened two personal business accounts one for her and one for myself that within seven days we would get a gift of one hundred dollars in each account but we had to open the accounts with one hundred dollars in each account after seven days we would have two hundred from Chase.well after fourteen days we went to the bank to wee where our money was and they manager annabel the same person who told us about the money denied everything and said she told us it was six months not seven days.after I threatened to go to the news they decided to give us the money.this is just one of many horrible lies they told me.Chase bank inManteca. California is horrible filthy liars who will do anything to steal your business.watch out for wahid the personal banker he is a lying S.O.B. and Annabelle the manager lets it go on. this is James Kirk I own best prices on water heaters and plumbing. this is the first stop on my list of people to complain to and I'm going to the media people need to know who is lying and stealing from them. | |
| Gilbert flores/georgena flores | 1/10/12 |
| PLEASE, PLEASE! Do not bank or consider any kind of transactions with so called Peoples Bank, it a very deceiving Institution, starting with Corporate in New York, and it starts here,. and If it starts here with corruptoion,it trickles down to all branches, deceiving Customers it is their # one priority, I am having an extriming hard time for them to re_issue a $37,000 cashiers check to buy a home, they "Preached" to me nonsense, they said I have to wait 3 MONTHS to get my money, so what this meaans, I will not be able to buy my dream home; they told me that I may cash the Cashiers that were put on "STOP" later on a differenft. naame which means I am a thief! B.S. please bank with a Real Bank, you do not need headackes like these, the names of these West Covina Branch on Hacienda Blvd. Are; Rosa Crus, Jeannet, would not give last name, and Vice President, Johathan, would give last name, (HIDING and Cindy Carlos. CANGHE! (NoulicPublc | |
| AC Sherpa | 12/28/11 |
| Chase Bank customer service is the world's worse. I bank with chase and I have been on the phone every day for 7 days to get a payout figure on a property that is trying to close. You would think they would want to get their money, wouldn't you? I have talked to at least 20 different people, I have been given the run around by E_V_E_R_Y_O_N_E of them. They are either lazy, stupid, ignorant or a combination of all three. What irritates me is that there are so many people who are unemployed, who want to work, who are motivated and can't get a job. On day 10th I finally got call from this manager Redmond WA Dale Brown, he was very races, rude, bad customer service and look like his never happy him self as childhood. I just need to clear may casher check to buy property to close, this bank and Opus bank totally screw me over by one issue me casher check the other didn't deposit on my account within time firm which they personally guarantee me on the Redmond WA branch by Angela & Dale Brown. How hard is it to get a DEPOSIT CUSTOMER CASHER CHECK???????????????????????????? Absolutely unbelievable. So it is day 15 and I still don't have the figure I need. If you hear the name Chase & Opus, run as far away as you can do bank with them. | |
| horrendous | 12/7/11 |
| I have an autoloan through Chase and they repeatedly process my payments incorrectly, even though I use the exact same information every single time. They have charged me a 25 dollar fee due to a "returned" check- even though a use their website to submit my payments to be drafted from my account. I double and triple check the account numbers, and some how there are errors when it is being processed. My theory is fraudulent activity as I am paying my loan off early and they are losing my interest funds. I was insulted by their customer service Supervisor during an hour long conversation while she repeated the same information over and over and over despite my issue. If you bank with chase, or are considering using chase for any services, do yourself a huge favor and don't! | |
| Chase is the World's Worse | 12/1/11 |
| Chase Bank customer service is the world's worse. I work for an attorney and I have been on the phone every day for 14 days to get a payout figure on a property that is trying to close. You would think they would want to get their money, wouldn't you? I have talked to at least 15 different people, I have been given the run around by E_V_E_R_Y_O_N_E of them. They are either lazy, stupid, ignorant or a combination of all three. What irritates me is that there are so many people who are unemployed, who want to work, who are motivated and can't get a job. On day 14 I finally got a fax, and it was for the amount to get the loan back in good standing! NOT what was asked for . How hard is it to get a PAYOUT AMOUNT?????????????????? Absolutely unbelievable. So it is day 15 and I still don't have the figure I need. If you hear the name Chase, run as far away as you can. | |
| Melissa Powell | 11/25/11 |
| Thought I would add this since a lot of these postings are in the last couple of months. I stopped using Chase for a couple of reasons but the main one is because as a military family, they are now using "100k Vets to Hire" Program. What people dont know is that Chase was forced to do something for our vets after scamming millions from their mortgages and putting them in foreclosure during deployment which is against federal law. Yeah they got busted and are kissing butt now. | |
| Peace Symbol | 11/3/11 |
| within the legal guidlines of the banking industry said bank ( J.P.Morgan Chase ) has always been good to myself and my family members that bank there, i opened accounts with Chase for my children and myself after the takeover of washington mutual / my complaints have always benn resolved equitably and quickly | |
| Sophie | 10/30/11 |
| I made an erroneous transfer of $20K from my Chase account to another vendor account who happened to also be with Chase and about $17K in the hole. The money was suppose to go to my other account. I saw the error and called chase the next day and they said their system showed it pending, but before they could clear it, the transfer went thru, and Chase swiped $17K. I have not been able to get Chase to return my money...any help? | |
| Chase.... chase me out finnancialy | 10/31/11 |
| I recently refinanced my home to Chase and the person (loan officer )that handle our loan will never call us when we have question ? Sometimes she will contact us 3 to 4 days later. When we are ready to finalized and sign the loan she was not present. The lady pull out the documents and the amount is incorrect , we tried to contact her severals times and she never return our calls, We had email her and leave messages her voicemail to make sure she have the correct amount and she never call us back to verified the amount. We cannot postponed it per spouse have to leave overseas for work and will not be back in US for 2 monts. We when ahead and sign it ..we just have to come up with the difference our own pocket to paid off our existing loan We are so upset that we wondering how could Chase employed someone like her so unorganized and incampetent.I wonder if Chase have lots of law suit because of employee like her? You think it was over? Oh no! our insurance and tax will not be started till 03/2012 so we are paying double for six months they taking insurance and property tax in out mortgage payment monthly and we are paying it in our pocket because according to them we did not have existing escrow from our previous loan so we have billed a somekind of roll over for next year. Keep in mind this not on the document ..it show that Chase will pay property tax and insurance starting next month. We did not know this because when we read the documents it stated Chase will pay and dollar amount for six months the remainder of 2011.. if we had known it , we gone ahead and stick to paying the insurance and mortgage tax ourselve, why would we want to pay double ? We refinance to save money instead Chase put us in finnancial bind. You think you sign the documents and it estate that Chase is paying the property tax and insurance for six months we close on 06/2011 They saying that's how Esrow work. Is this legal? anybody experience this thru Chase? Chase is gotten so big and they out of control,Now I know what the meaning of Chase ...They literaly Chase you and clean you out financialy...I will defenitely advised to all of you out there to check out your credit union and you will get good ,honest ,quality service. And this is a fact the bigger the bank you get less quality service and employee's in branch will lie to you to get your business because most of them are on commision and have to meet their goals and quota every month if not they will be terminated. And to James A Denton please find another bank to refinance your home trust me that the sign how unorganized this bank is. | |
| Robert D. Pickens | 10/6/11 |
| I wish there was a "no stars" rating I could select. In the past several months I have deposited over $12,000 (in El Paso, TX) to my brother-in-law's (B-I-L)account . Never had a problem with Chase accepting the deposits. When I tried to cash a check my B-I-L had written to me for $41.00, however, they tried to charge me a $6.00 fee to cash it because I don't have an account with Chase. Intereting - I can deposit thousands, but cannot withdraw (without fee) $41.00 from the same account. I tore the check up and threw it on the manager's desk. Feeling it necessary to respond, I am reminded of the Quaker's curse which goes like this, "I am not allowed to swear at thee, nor call thee bad names, but when thee returneth home this night I hope thy mother runs from beneath the porch and bites thee on the leg." | |
| CLIFF HINCK-Livermore, CA | 9/24/11 |
| FYI-CHASE CORPORATE HEADQUARTERS Dear Mr. Emerson: LIVERMORE, CA. CHASE BRANCH OFFICE Yesterday my wife and I closed on our Refinance Program with Chase. We started our search for a lender six months ago in a market that is extremely competitive, highly aggressive, and lacking in the personal relationship building aspects of a bank and the client. Michelle Elliot and her banking team have separated themselves from the rest of the pack with their personal touch, attention to detail, compassion and willingness to listen. We are so pleased to have worked with Michelle, her outstanding performance and professionalism should be recognized in handling the most important financial transaction in our lives, our home. Sincerely, Cliff Hinck Cliff Hinck E-mail: cliffhinck@earthlink.net Tel: 925-449-5017 Cell: 415-238-7016 | |
| Angry!! | 8/9/11 |
| Wow! I wish I seen these before I received a car loan from CHASE. The customer service so bad and to blame for all the mistakes. They do their jobs carelessly and the customers have to pay. You are losing money here and I am warning you. DO NOT TRUST THEM! I will be leaving thier bank very soon. Another customer GONE!TO bank with a better bank. | |
| mary | 8/14/11 |
| ABAOLULUTETLY ATROCIOUS!!!! DONT KNOW WHAT THEY ARE DOING DONT PAY ANY ATTENTION TO WHAT YOU ARE SAYING THEY SET YOU UP FOR A LOAN WHICH IN NO WAY APPLIES TO TOU THEY ASK YOU FOR PAPERS YOU HAVE ALREAY GIVEN THEM ANE HAVE EXPLAINED TO THEM EXPLICITLY - extremely well organized papers A GREAT DEAL OF TIME AND ENERGY AND MONEY WERE SPENT TO MEET THEIR DEMANDS THE LOAN OFFICER HAS FRAMED AWARDS ALL OVER HER WALLS LUDRICOUS!! CHASE BANK I AM SURE WILL KEEP MY APPICATIN FEE | |
| mary | 8/14/11 |
| ABLUTETLY ATROCIOUS!!!! DONT KNOW WHAT THEY ARE DOING DONT PAY ANY ATTENTION TO WHAT YOU ARE SAYING THEY SET YOU UP FOR A LOAN WHICH IN NO WAY APPLIES TO TOU THEY ASK YOU FOR PAPERS YOU HAVE ALREAY GIVEN THEM ANE HAVE EXPLAINED TO THEM EXPLICITLY - extremely well organized papers A GREAT DEAL OF TIME AND ENERGY AND MONEY WERE SPENT TO MEET THEIR DEMANDS THE LOAN OFFICER HAS FRAMED AWARDS ALL OVER HER WALLS LUDRICOUS!! CHASE BANK I AM SURE WILL KEEP MY APPICATION IN FEE | |
| Don Armstrong | 8/17/11 |
| Chase Bank is ludicrous. We are trying to do a short sale. They continue to demand that we fax documents to them. We fax the documents as demanded and then they ALWAYS claim they did not get them. Between the borrower and my office we have faxed the same documents up to ten times and they virtually always lose them. This is the day of email but Chase won't accept documents by email. Oh no, let's don't use something people can track. Let's use some fax number that probably goes nowhere because Chase NEVER receives the documents. We are trying to give money to Chase but we are treated like dirt and it is virtually impossible. Whoever runs Chase, Citibank and Wells Fargo are idiots beyond comprehension. | |
| Anna Hernandez | 8/31/11 |
| Hello Chase I dont know how you stay in business to be honest. You have a chase bank located in Mansfield TEXAS, this particular location seems to not know how to perform a simple wire transfer. My Father has an account with Chase and he is trying to wire me $3000. He went down to Chase to send me a wire on August 24th. It is now Aug 31st and I have yet to receive the wire. The staff at the Mansfield Location dont even know what an IMAD # is. This is the number that the terminal they use to perform the wire transfer gives out so that you can track the wire. All Chase keeps saying is that the money has been wired. Yet when I go down to my bank there is no wire transfer from chase and my bank says the only thing they can do for me is track the money but they have to have an IMAD#. So, we are just going round and round. Chase saying that my bank has the money and my bank saying Chase did not send the money. Well if Chase would have sent the money they would have to have an IMAD# for my bank to use to track the money and Chase can not provide that number to US!! So then where is the $3000? Chase took the money out of my dads account on the 24th and it is not in my account. SO where has the $3000 been for the past 6 days? No one can give us a straight answer on that one! So it gets better. Today I told my dad to just cancel the wire because we are not getting anywhere with Chase. He goes to the bank and they say it will take until next Wed. for him to get his $3000 dollars credited back to his account. SO, now I would like to know where is this money and why does it takes so long to refund!!!! Chase you should really audit your locations more often because we are not going to let this rest. I myself have a pretty large CD with you guys that is coming due on the 11th. I will roll this money over to another bank and I am advising my dad to do the same thing. How can you trust a bank with large sums of money that can't perform a simply wire transfer??????? | |
| Monreal | 9/2/11 |
| WORST SERVICE EVER! THEY LIED WHE I OPENED UP THE ACCOUNT SAYING I WOULDNT HAVE ANY BANKING FEES, THEN I GET A LETTER IN THE MAIL STATING THAT I WILL HAVE A 10 DOLLAR MONTHLY CHARGE!! CALLED THE BANK AND SAID THAT THERE IS NOTHING THEY CAN DO ABOUT THE FEE, AND JUST THAT THEY WERNT SURE HOW I WAS TOLD I WOULDNT HAVE ANY FEES!! SUCH LIARS!! | |
| Honest Engine | 9/14/11 |
| On May 29, 2007, I made Wamu Bank, know Chase Bank aware that the client's idenity was being stolen. The clients files were left unlocked on the desk of mortgage professionals. I thought when I contacted Regina Terry, a human resource professional regarding this issue, they would be grateful, instead they fired me, ruin my livilhood, caused me to become ill and they called me crazy, even though I had a really good relationship with all of my clients. A great portion of stolen idenities happen at this level, in this case cleaning people were stealing sensitive information and using it to secure credit. If your idenity is stolen, start at the financial organization. | |
| Jim Carpenter | 9/6/11 |
| TO: Stephan Hutson 10/27/10 RE: 18 Months going through a loan modification... Hello Stephan, I may be able to give you some insight and suggestions based on my experience with the M. F.'ing C. S.'ers at Chase's loan modification dept. Contact me at my email: jamesacarpenter1@gmail.com | |
| CATHERINE | 9/7/11 |
| I called their branch office in Surprise AZ to speak with a manager and i was told there isnt one that the assistant is on the phone and she will call me back, its over an hr and still no call back, they dont care about their customers at all. I have a store taken a second paymenmt out that is already paid and they are allowing it. Chase works with other companies and tells them to double bill and they will let it go through, yes Chase does steal from their customers, If you call and say something they always say we have to let it go through and pay it then we can fight it but when they do they seem to always find that sorry we cant give you back your money, Chase is not for their customers. | |
| Michael | 7/7/11 |
| Should have a selection of no (zero) stars! I can't understand why anyone would want to bank with a large corporate back like Chase, they can't make an intelligent decision, they know nothing about a "business" decision, all they know is how to follow a policy or established procedure, they are all drones. I have been trying to buy a property they have financed, been vacant for two years, but they have not filed for foreclosure yet, and the owners have moved out, filed bankruptcy, which has been discharged for 1 1/2 years, yet they say you have to go through all this paperwork, and have the sellers list with a realtor (which they have no incentive to do) or just wait until forclosure. Nobody there is smart enough to work through a short sale without they property taking certain steps, the property is deteriorating rapidly, but they don't care, take a number and see what happens, very stupid business model, why would anyone bank with them??? | |
| K. Davis | 7/13/11 |
| Chase has decided to keep $10,255.13 of my money after one of their reps gave me misinformation on depositing a 3rd party check. How is it possible that they can keep my money after verifying that the check was good? The person to whom the original check was made out to is now living out of the country for the next year and a half and they won't release the funds until we both go into the bank to sign some notice that says 3rd party in question won't sue chase! I was sent a letter that stated my account would be closed in 10 business days and that a check would be mailed 5 days after that account is closed. Chase bank should hold the representative accountable for telling me that I only needed to have both signatures endorsed on the check and now their coming to me with this added Bullshit...DO THE HONORABLE THING AND SEND ME MY DAMN MONEY YOU NO GOOD CROOKS!!!!!!!!!!!!!!!!!!!!! | |
| Wow chase is bad | 7/14/11 |
| Chase is the worst bank I have ever used by FAR. Big corporate banks stink Chase made me switch to a credit union and I suggest you all do the same. I have been on the phone with them for a month each person I talk to is clueless and has almost 0 ability to help when a real problem occurs. There customer service is terrible. The company it self is run like a sleaze. I have money sitting in a acct for over a month and every time i call the only thing I am told is that all the person I am talking to is do is send a e mail. I am completely at there mercy and disgusted by how the situation is being handled. Good luck to all who have money in there I hope none of you ever encounter a real problem with them. | |
| Randy V. | 7/20/11 |
| I see nothing good here about Chase. And my message is no different. My father passed away April 2011, he had a auto loan through chase. I notified them of his passing and his loan was sent to Chase Auto Recovery for processing. I had a couple options. Assume the loan which was not a option. Turn the car over to them or sell it. I opted to sell and make a few dollars. Since there was no will the problems began. I had to sign a affidavit or heirship for a motor vehicle which I did and faxed into them. Found a buyer for the car now I cannot get a payoff amount sent to the dealership. I call them and I am always told that I need to speak to the person in charge of this account. Well when you leave a message you are told they will get back to you in 48 to 72 hours. Every day that goes by interest is being compounded. I have left messages telling this nut case of a women that if she does not fax the payoff to the dealer today that the interest that will be added today will take the price of the car up over what the dealership is willing to pay for it and that if they want this sold and don't want it back as they will take a loss if they do take it back and it will not sell at auction for what I can get it sold for. Still no fax sent for payoff. I have tried to speak to a supervisor but that can not happen either. You can only speak to the agent in charge of the case. I called asking for the address to their business saying i wanted to send in the payoff. Actually I want it so I can file suit. Could not get address either. So this is what I am left with. A car I cannot sell, a agent that will not do her job let alone call me back. I am left with no option. OH Yes I do have a option that sounds good to me. Thanks to the TV show Operation Repo I am going to put the car in my one car garage but I am going to put in it sideways. Then I am going to call and leave a message that they can come and pick up their car as I am surrendering it and give them the address. I figure this should take the repo company a good many hours getting this car out of the garage. I will be at home to make sure they use no devices to make their job easier to get this car out. I am posting sings that no crawlers can be used on my property as they will damage my garage floor and a few other notices. Chase SUCKS. Screw with me and I screw back. | |
| Maria Solano | 7/20/11 |
| I have been with chase for several years, my former boss's husband was a banker there and he convinced me to gro from Compass to them since they were having this hundred dollar direct deposit bonus. So i figured it would be just about the same, and had already been uncomfortable that Compass was bought and used to be Texas State Bank, Texas being the comforting word. Anyhow for years had no problems, well on aug 25th my son attempted suicide, and with all the legal entities as to why he did it i was left with very little money. So I applied for 2 loans that equaled 700 dollars for my monthly bills, the day i got approved when i got home there was a western union slip tagged to my door, saying that i transfered 459 dollars to guy named Trilok Chand in Delhi India, I went striaght to the bank, and I even shown him a letter i recieved from the Texas Comptroller acknowledgeing the fact that my information had been compromised five times by a hacker, but they said since it was done with as a debit card transaction they could not reimburse? How hard is it to get someone's debit card info, according to the Texas Comptroller not very hard, and why does it say on my contract any fraudulent charges will be reimbursed, well if this isnt fraud, what is. Even when i submitted my grievance to the FBI my bank manager and there fraud department told me no, and that would have been fine, its not the first time I've been turned down. But they didnt even have the human decency to offer there condolences seeing as how my son was literally still in pediciactric ICU, and even though they know Ive hired a law firm to fix my credit since they have four people with the same name intertwined with mine which is why i have such bad credit since in my life Ive only had two credit cards and they are both current. So i applied recently for a 1500 dollar loan and told them they could just draft out the monthly paymnt on the fourth wednesday of every month, since thats all i need to get my bills current, they were like flat NO! So it just doesnt matter, loyalty means nothing to them, and thats the most important part of business. So I'm thinking im going with a prepaid card, since having them as my banking source has no benefits, who wants that when they can go to Bank of America and they will give you alone based on your direct deposit and time with the bank, not based on credit since everyone knows, that in this economy who the hell has good credit other than the Kardashians. | |
| Cornejo | 8/5/11 |
| Chase Bank is a liar, ripoff and a cheat. it has taken us over 2 years to try and work with them on a loan modification just to lower our monthly payment. they give you the total run around those executives get millions and don't care about the real human lives that they are effecting. In my book , the Holly Bible it says in very clear english you" Reap what you Sew" and so I hope those millionairs xecutives can enjoy their old age living off all the people who work , pay their bills but just needed a little help to keep the home and no one from chase came to the plate , enjoy your ld age and the cancer or horrible death you are going to get | |
Jeff Pease  | 7/23/11 |
| I take responsibilty for my actions and I probably got inot my home a little high but I was doing o.k. then about two years ago congress decided to put the breaks on these credit card jerks and the law was to take affest in, I think july of 2009 well the oct befor that all my credit cards (I had 4 card with a total balance with all of them about 20,000) raised the rates on my cards from 7% to 27% and that was the begining of the end. chase was one of those cards. I tried to work with the card people but nobody would, they knew they were getting bailed out by the gov so they didn't care to work with you. most of that balance was from building my home. so that brings us to our fearless leaders brainstorm idea of "making homes affordable program" basicly, all the same things in the other letters happened to me, sent in all the papers, then they say those are no good anylonger, they had them for over a year and didnt do anything with them, I was told there were just so many they couldnt handle them all. Well that sounds like chase banks problem, not mine. I had such a hard time dealing with chase, I have talked to well over 250 people there, you never get the same person twice, and you cant get back to the person you talked to before, and you spend 10 minutes giving the rep all the same info every call. I had one of them tell me on this loan mod program to stop making my payments till they gave me the new payment amount, so a few months latter some other person I called about this, they said "no, dont stop making your payment" so we get that straightened out and they say my pmt amount is $880, so I said send me the papers to sign and let's do it. well I heard nothing so I called them back and the person I got on the phone said she didnt see anything in thier records showing I had applied, so I bit the bullit and applied again, sam | |
| jan | 7/26/11 |
| I have numerous chase accounts and we are currently in the process of getting a third Chase loan. We have never had such a bad experience with chase as we did this time. The Loan office Mark W. Fuhlbruck at the Chase Westgate Branch in Rochester NY has been horrible. He almost caused us to lose the house as he "got too busy to do the paperwork". We called to ask where the appraisal was as it was due in two days. Come to find out it was never ordered. We also had not signed any paperwork yet. He never asked for the appraisal!! He had weeks, yes weeks to do it and he said “he’s just been too busy”. We had to get an extension with the seller’s realtor. He also never locked in our loan rate until I had to ask why it wasn’t done. His response was “I forgot”. Debbie and David Vega the branch manager have been wonderful. without them nothing would have got done. They apologized numerous times for Mark’s actions. We also had the Chase New York State Division Manager, Ron Sellers help out, he pulled some strings and helped get the ball rolling. He also had to keep on top of Mark to get things accomplished. Because of Mark’s inability to do his job, Chase had to involve numerous other employees to get the loan done. At one point I had to contact the underwriter (Kristina Carlton) to find out what they needed to finish the appraisal. She was also wonderful and very helpful. However, customers should not have to do all this to get a loan. Mark’s incompetence has caused a lot of stress to my family, lawyer, realtor and other Chase employees. After the appraisal was done we still had problems with Mark and we had to go above his head and talk to the Chase underwriter Kristina Carlton yet again because Mark didn’t know if he would have time to get the necessary paperwork. We then had a third bad experience with Mark. We needed the clear to close letter. We left Mark numerous messages and emails and he did not respond. He finally called my realtor Janice Witt and said there was an issue with the appraised value. My husband, realtor and myself called Mark on a four way call and the realtor caught Mark in a lie. We explained to Mark we have to keep going over his head because he will not do his job. He said “Oh I’m working on it”. He knew all the deadlines and still everyone else had to get the information needed to close. I am very happy with the help we received from David Vega, Kristina Carlton, Ron Sellers and Debbie. As a chase business and personal customer our experience with Mark was so horrible and his lack of customer service has made us think twice about changing banks. He is a very bad reflection on Chase and I hope other customers don’t have to deal with his "I don’t think I have time attitude or oh yeah I forgot!" Again we had to get several people involved to do HIS job. Please send this to whoever will best handle it as I would hate to see another customer have similar issues. | |
| Flora | 7/29/11 |
| I am a chase business customer for 4 yrs. HORRIBLE!!!! As a small business owner i am appalled at how often i get charged the $34 dollar overdraft fee. I have Payment tech, transactions going in everyday??? Its amazing how the checks are held ,than i am charged $34 dollars ,than amazingly the Payment tech transaction is released, I have had it ! I am done !! I am closing my account with Chase today Thanks for 3 1/2 years of overdraft fees. | |
| claire eckstein | 6/23/11 |
| To Whom it May Concern: My answer to that? Probably no one. I have been a customer for more years than I can count. Big deal!!! Way at the bottom of food chain. I am now 75 years old and I will repeat what one of my religous teachers told me in when I was in the 4th grade. "In America you can do anything, as long as you say I am sorry". So I expect I will be receiving a "I am sorry letter", but that cannot undo what your totally self-absorbed employees did this morning. I called my local branch, 44 Street & 18th Avenue and asked if the individual who notarizes documents is on the premises. I was told "yes", and I sent my husband right over with a note addressed to Anthony. A five-minute walk. My husband has early state dementia, but it is important to give him easy-to-do activities to help keep him alert. I wrote a note with the name I received, "Anthony, will you please notarize this document for my husband. Thank you". He arrived at the bank maximum 7 minutes after my call, and they let him sit.....and sit.........and sit........and sit I was hysterical at 1:10 when he was still not home; he left at 12. I called the bank and they told me he left 10-15 minutes ago. My concern grew exponentially!!!!!! Then, my husband called me from the bank.......he was still there.......and they still kept telling him "any minute now". AFTER OVER AN HOUR ????? Pure unadulterated cruelty !!!!!!!!! To let an old man, who believes me looks a bit lost, just sit there. Now you are going to say "I apologize for any inconvenience you may have been caused" Yah dee dah dee dah; heard that a zillion times. How a bit of sensitivity training????? Bottom line he left the bank, "Anthony" was still not there, and the document has not been not | |
| chastity | 6/27/11 |
| my contact info if willing to move forward with civil proceedings. chastity1221@yahoo.com. Thanks. | |
| Gwen | 6/29/11 |
| Just so everyone is aware, if there is a mess up at the ATM Chase considers it your problem to prove they have your money. They suggest you keep a copy of all of the checks you deposit so you can verify that they were credited correctly. An ATM ate my checks and the bank has no record of them, yet they have cleared the accounts of the people that wrote the checks. At least it wasn't cash. And the Chase people consider it my problem. Thanks Chase! | |
| Lorrie Recine | 6/30/11 |
To Whom It May Concern: I’m writing this letter in regards to one of your employees at the Montvale, NJ branch. Michael Couglin is an amazing individual. There have been plenty of times my husband and I were contemplating leaving the branch and Chase all together. However, do to the outstanding customer service that Michael offers, my husband and I have stayed for years. I’m truly surprised he is not a manager or has not moved up in the company. I feel he is a true asset to Chase. I am sure that other customers feel the same way. | |
| Kenneth Bicknell | 6/15/11 |
| I have a personal checking account that Chase decided to take administrative action and close today. As of ten pm eastern daylight time, I have yet to receive any notification that they have chosen to close the account. They also withdrew obout ten million dollars from my account as a temporary fee without notification until I get a text alert from my cell phone stating that my account was overdrawn and the current balance was negative nine million, nine-hundred ninety-nine thousand, nine-hundred eighty-three dollars and fourteen cents. I even might have lost my job because I went off on my boss thinking he was scamming me, but when I called to find out what was going on I find out that they are closing my account and they were the ones that made the withdrawal and that it is supposed to go away at midnight. Thankfully my wife and I do not have weak hearts, otherwise someone would be filing suit for medical bills or wrongful death/murder. As it stands, if I am indeed fired, I will be looking into filing suit for it since their actions would be the cause of me losing my job. I also only had the account for nineteen days. | |
| unemployed | 6/16/11 |
| i have been waiting for my unemployment to post on my chase debit card,thertlling me that i ho waite an additional 24 hours to receve my money due to the fact that my card is over de rawned by 17cents,now i have a phone that going to be cut off and its going to cost m an additional 35dollars to get service restored,chase can eat a 17cent pile of shit your banking process makes the mob look like girl scouts trying to sell cookies in front of wal-mart,chase is the bank of the anti crist and i hope you all burn in hell...... sincerley pissed at your shitty bank | |
| gary j wiehle | 6/8/11 |
| I am writing to complain about not having any ATM on the north Oregon coast,from Astoria,Warrenton,Seaside,Cannon Beach.. That means I will be charged a user fee... There is a Fred Meyers in Warrenton,and wonder why Chase does not have at the least,an ATM,as do all the other FM inland... And what really angers me is I just switched my Delta retirement to you as well as the SS I have had all along. regretably | |
| N Maas | 5/24/11 |
| I had 2 fraudulent debit card purchases in East Brooklyn, when I live in southern Texas. Called Chase as soon as I received overdraft notice. This ass somehow used a card and my pin number which Chase claims isn't their fault. Theyve sent me unprotected documents with papers containing my address, full name, birthdate, and even full social. Chase is completely unprofessional. When I contacted 1 800 number I was connected with someone in India, as usual, who was very rude and cocky. Talked to a manager he told me same bullshit with a different wrapper. I am currently being kicked out of place of residence due to late rent payment. Chase says that it is not their fault and they have nothing to do with it. CEO's, burn, suffer, and rot in hell with your money. Ive been screwed over almost 2,000 due to employee error or arrogance. One day all of you will be screwed out of your money. | |
| | 6/6/11 |
| I'm sure there will be a fee for this too, but you PEOPLE SUCK!!!!! | |
| Doreen Torres | 5/16/11 |
| The worst bank ever!!!!! I was told that they will work out a modification and was given completely inaccurate and misleading information. It is obvious that no one knows what they're doing or how to get it done professionally. I am sick and tired of dealing with Chase and will pursue legal action for the misleading and fraudulent information given to me. | |
| mike smith | 5/17/11 |
| Hello, I have written many times but never get a reply. The mystery is when I use my Chase Visa Debit card in Germany is to find out how much and at what rate the money is exchanged. Example, last week I withdrew 300 Euro's and paid out $556 in USD for this. The Euro was 1.40 at the time of this tranaction.You can do the math. I am getting it here. I realize the bank performing the tranaction has a fee but I don't understand why when I perform this tranaction I can't receive something that states what excange rate was used, costs of fees, etc. This area goes dark and I need to see where my money is going. It's not that I don't trust you rather then an understanding of where my money is going. Any attention you can give to this matter will be greatly appreciated. Thank You, Mike Smith | |
| W. Stewart | 5/17/11 |
| To All...I been with Chase Bank for a many of years, never been late on my mortgage, always on time...However, I have a HIGH interest rate loan, I've talk to many of the representatives there and it seen that they want you to foreclose on your house. I've tried to get refinance and the loan officer states I must have at least $50,000 in equity in order to refinance, I don't have it.....I've tried to get a home modification for over a year and an half and been turn down. I just don't know what to do. Chase Bank is NOT there to offer assistance for homeowners, they are just turning their heads. I even call the Corporate Headquarters and they direct to someone else. I wrote letters after letters and NO responds. I'm to a point of just walking away from it ALL.... | |
| shahim | 5/17/11 |
| Chase ATM denied my access when i used in chase ATM machine, so i called customer service there response is go to closes branch so i did so (Glendale California) then they spoke to back office by phone and asked me to close my account and re open New account, i am originally from Washington mutual bank , the send some one access my account online i told them it was me still they insisted that I HAVE TO CLOSE MY ACCOUNT so i did and open two accounts. then on my old account they credit all charges and deposited to my New account Now my Old account $ -712.00 this happen in January 28 2011 i asked them Why my account is negative they told me DON'T WORRY then the credited some money to new account and then took it back and then credit it again , i went woodland hill s branch and sort that out and the sed again DON'T worry well in may 5th i deposit money to account, My Old account has gone to recovery department and they took money from my current account now they have taken Us.$ 1,066.88 more money and when i call them they treat me like i am the one who closed and made a blunder a,d chase customer service is NOT one department once they pick up in Philippians and system is NOT linked i am trying to sort this issue and asked for supervisor get there voice mail never get a call back from them. Now bank is holding the money Not credited to account, i need to write an e-mail to head of chase by unable to get if any one have chase bank head information please e-mail me thanx- shaa_zam@hotmail.com | |
| razorback concrete coatings llc daniel sneed | 5/18/11 |
| I would really like to talk with someone from corporate that can do something about this account not a 800# that you cant understand that barely speaks english Ive tried and tried to deal with them and nothing gets done they have royally screwed me over again and im done chase bank is awfull thanks for nothing | |
| Carlos | 5/12/11 |
| I can't believe Chase penalizes me for living on the West coast, I just paid my bill and because it is past 5:00 PM on East Coast time (2:00 PM my time) I am late on my payment. None of my other credit cards, cell phone company and creditors do that, not even the ones on the East coast, they are glad I pay my bills. I don't have perfect credit, but I do have a good credit rating, because I am able to pay my Bills and in today's market that should say something, but not to Chase. They only think of how they can screw thier clients and the almighty dollar. They keep calling me to refinance my home loan with them, I would never do that with them. I am going to pay off my credit card and never deal with Chase again. The worst thing that ever happened was when they purcased Washington Mutual bank, I live in Southern California and I was very happy with them. I am going to let Marriott know in every way I can, that they need to change their rewards program to another bank! I hope all other Marriott timeshare owners do the same, this bank is forgetting who the client is! Their customer service really SUCKS!!! | |
| Missy | 5/5/11 |
| When I wrote earlier, I DID NOT intend to give Chase 5 stars. If it was possible I would give them -5. They are the worst bank I have ever seen. They are still giving me the runaround. I'm all for a class action suit. | |
| Jodi Rychlik | 4/29/11 |
| Chase was so eager to give us a line a credit from 50K to 175K telling us it will lower our interest rate and let them put the paperwork together and just come back in a few days to re-sign the papers. (2007) We now are up to are necks in debt with NO work, all we get are calls day and night from anouther country?? Can't even understand them. Denied us twice for a mod. I don't think they have any interest in really helping folks. | |
| Devin Egan | 4/21/11 |
| CHASE WORST BANK, LIARS, FRAUDULENT, THIEVES My WAMU home mortgage has been with CHASE, since the buy out of the banks. Never once have I defaulted on payments. My home owners insurance is through American Security. I have good credit, no insurance claims, since purchase in Oct 2006. Good Job and so forth. I qualified for the refinance under the OBAMA HARP plan and the only hang up is that CHASE will not allow me to use my current insurance provider. SO do I have to lose my house and why do they have the right to deny my insurance company who specializes in high risk...brush areas. ALL THE FIRES in this area were no where near us. WHY CAN"T I USE MY INSURANCE PROVIDER? CHASE does nothing, no foot work, nothing and as I said I am qualified..for the refinancing. PLEASE HELP US with this. I am now, forced to go through California Fair Plan for insurance..This is ridiculous. | |
| Missy | 4/4/11 |
| I am going through the same problems with Chase as Stephan Hutson and M. Horton. To file a complaint, go to the OCC (Office of the Comptroller of the Currency). Chase is also trying to take my house--it will never happen. The mess I'm in is their fault not mine and I refuse to pay for their mistake by letting them have my house. If enough people file a complaint against them, they will have to do something. M. Horton, I can assure your wife the only mistake you made was in trusting a supposedly professional financial institution. Keep your heads up. I'm praying diligently every day and I know GOD is going to work it out for all of us. | |
| Barbara L. Geiger | 4/2/11 |
| I have a major complaint against Chase Mortgage Company. Lena F. Geiger died, 5/25/10 of cancer, my mother. Applied for Modification: Chase has such a significant error rate that they have been unavailable: Will, POA,40 pages of documents, faxed, & federal. Continual computer uploading problem at the 800 numbers, 72 turn around. Interviewed with Bank mortgage representative: Three financial counselors. Researched for portfolio loan. Major family vc of ID fraud: Dale Marsh perpetrator, Mexican with existing criminal record, adult probation, error rate, paroled, two years prison, for stealing, ax. possibly 30,000 in credit cards. | |
| Barbara L. Geiger | 4/2/11 |
| All documents submitted. Perpetrator not even sentenced to prison for ID fraud, stalking, Charles Lindbergh law first degree felony, multi alias names on computer searching for German derivative family. My late mother, AB Microbiology major, wife of official diplomat, targeted greatly. Perpetrator, Dale Marsh forged POA, false notary, not arrested for more than 8 months after indictment located in northern state. Perpetrator spouse, Doug Marsh, had existing criminal adult probation record. Minor perpetrator in home. IRS indicated that deposits had been made to L. F. Geiger's account. Chase indicated that there were not any deposits made by IRS. Chase bank had perpetrator's address/Pheasant Hollow, Denton, Tx on my mother's account over a year! We had to close accounts continually for this reason. Chase had increased the mortgage failing to inform my late mother. I had to transfer 1,200 dollars to pay difference because this account was in 'frozen' account not giving my Mother's perfect credit to account & unbeknownst to Chase tellers/banking system. Months of this perpetrator error rate from your bank home office. I paid for her mortgage in person every month. I am owed a settlement if anything for this extremely high error rate and staffed with mgt. of Chase. Suite 102, 624 W. University Drive, Denton, Tx 76201-1889. | |
| Barbara L. Geiger | 4/2/11 |
| Chase bank advised that I send additional documents since they could not find my name on the account after it has been on the account for four years. I faxed documents again. And called to confirm. A "72 hour turn around." I called again after these time frames. Same problem. I requested to speak with the supervisor, lawyer, unavailable. Twenty one thousand dollars equity, property, 79,900 investment, and 3,000 repairs. My immediate estate are owed a settlement period. Heir affidavit completed. One document left for modification to transfer heirs to my name. Hardship case: Taco Cabana/Government engineer corp failed to reimburse me a 9,000 vehicle. My car upon exit in rain storm in exit zone was destroyed by rain flood, engineering corp error & franchise. No barricades. Mgt failed to contact the fire dept or caution cones. Car paid for so therefore it was not replace. Vehicle number two is operable but would not even be sufficient for transportation to Dallas, law firm to discuss this mortgage. I staffed with DACU credit union waiting to approve the portfolio loan because there are 500 foreclosures in this city, and market dropped significantly. This is section 8 location. Existing plumbing problems, open holes in the refuse closet. Trees not trimmed according to real estate guidelines that I invested in. Ceiling was falling in over the water heater requiring immediate attention. Replaced thermostate. House prior 99 degrees! Gables had to be replaced from rotting wood by carpenter, photographs of damages of deck, gables, submitted. Security lights important investment over unpaved driveway, requiring attic wiring of many hours. Ramp added for infirmed late mother, & privacy fence over the driveway because unsafe neighborhood for ID fraud. Investment to paint exterior house with two coats & semi gloss investment because home was a horrific Mexican "Federal Blue" which should have been coded, number one. Requiring laborers with ladder to assist. Plumbing, was initially 475.00, Ernie's plumbing, and existing leak on kitchen counter corner requiring replacement of kitchen counter and plumbing recently under sink repaired. | |
| Sandy O | 3/30/11 |
| In August of 2010, we closed our loan with Cenlar Bank in a Short Sale. We received a closed package and a paid in full packet. A few weeks later, I started receiving letters from Chase Bank stating that our mortgage was delinquent. We called them and the person in the foreclosure department stated that it was impossible to sell our home since they have no information that the home was going to Short Sale. I told her she would not because we did not have a loan with Chase,but rather with Cenlar. I sent her the closed package and she called back stating that we did not have their permission to close. This went in circles for about two weeks. Than we get a call from a collection agency stating that we owed for a policy that Chase bank bought on our behalf for hazard insurance since we canceled ours. I explained again, that we do not have a mortgage with Chase and the mortgage we had was with Cenlar and it close.d Then we are told we did not have permission to close on that loan from Chase. Bottom line is that Cenlar sold their loans to Chase. They sold our loan that closed to Chase. Now on our credit report, Cenlar is showing that our loan is in foreclosure and Chase is showing that we are delinquent in payments. Talk about F### up. We cannot fix this ourselves. We cannot rent an apartment because our credit is too screwed up. I cannot get a job because of my credit history. It shows that we have two mortgages our there and we have no mortgages. We are living in my parents basement! We turned it over to a lawyer. It will cost us a fortune to fix this mess. I'm going to sue Chase and Cenlar for screwing us over like this. | |
| Steve G. | 3/31/11 |
| We have been trying to get approved for the last two years. I understand the concept they will not approve us but try to ware us down...not happening is it chase!! when we first applied, they said to stop making payments on our loan until we get approved...well we kept calling every week still not approved, they gave us a temp. modification, well they kept say send in this and that and we did, but nothing we did were right. Its the game they play so you continue to behind on ur loan. Once a month we sent in all profit and loss statements, still we get these BOZOS saying this is right oh oh oh...Well we are paying half of our original loan still not approved. Get this we hired an attorney they want us to file chapter 13 hell no we wont. We have a LAW suit against them for many different reasons, one they reported to the credit agency that we havnt paid in 18 months our rating is so bad. Thanks JPMORGANCHASE its our turn to come after you. We are working with a government agency..dont give up they will pay for damages in the long run. | |
| SSGT. Snaza USMC | 4/1/11 |
| Just finished my letter to corporate, probably wasted my time, but the lack of experience in processing a government check is ridiculous. This bank is rude, disrespectful and does not hold up to their end of the bargain. Will more than likely be switching to a bank that is family owned and doesnt require our tax dollars to bail them out. | |
| PISSED OFF! | 4/1/11 |
| Chase Bank is HORRIBLE! Do NOT open a checking account with them. If you go negative AT ALL they will call you 12 times a day until you make a deposit. As if calling you will produce the money you are negative. IF YOU HAD THE MONEY YOU WOULD MAKE THE DEPOSIT!!! These guys are ridiculous and dont want to help you at all! I am closing this account as soon as I can bring it positive somehow!! I will NEVER EVER deal with Chase again and I will warn everyone that I can not to bank with them! | |
| Mad about it!!! | 3/26/11 |
| I had a checking account with Chase, Oh as a matter of fact,I still do because they will not close my account, after I told them to. They will not close it, because a check came through, and there was no money in it, so they charge me more money. Still will not close the account. Even if I screamed at them, they or nuts. | |
| Pamela Johnson | 3/27/11 |
| Chase does not deserve ANY STARS AT ALL!!! I called to stop a payment on a check. The rep told me 2 things: 1)$34 fee 2)It takes 48 hours to process. He then asked for the check number. A few days later I called and the automated system told me the check had not been cashed. Great! I called the company that I originally issued the check to and informed them that I stopped the check until they can give me an itemized receipt. A few days later I received my receipt so I gave them a new check. This shoould've been a done deal. However, I called to check my balance and discovered that the first check wasn't actually stopped! It's 9pm, too late to call the business to stop the second check. I called Chase. The rep apologized and asked for the 2nd check number. He said he would move the stop from the first check to the 2nd one.He also said the money would be returned to my account. He said I didn't have to do anything. I asked for his name and a confirmation number (he gave it to me). A few days later I shopped at Walmart and paid bills everything was fine. A few more days went by, I'm paying for dinner with my Chase card and was declined! I called Chase to find out that the 2nd check wasn't stopped AND Chase took the money that they put back into my account!! I have a severe NEGATIVE BALANCE and NOONE wants to accept responsibility for their error! They've apologized, reversed any insufficient funds fees, but says I have to go after the business to get my money because "they were paid twice"! I asked who paid them twice? Chase paid them twice! I paid for a stop payment. Suppose it takes weeks or months for the company to refund my check? Chase couldn't stop a payment twice??? What about all the fees accrued from the return of checks? i.e I paid my credit card account (from another bank)with my Chase card, it was returned. Now I have to pay the other banks' return check fees too! Due to a negative balance, I don't have access to my unemployment check. I have no available cash. CHASE DOES NOT CARE!!! I can't believe this is happening to me! | |
| SP | 3/22/11 |
| Chase Bank SUCKS!!!! | |
| B. Browning | 3/15/11 |
| Chase sucks! Open an account a month and a half ago and have yet to receive my debit card after repeated calls to customer service. | |
| Luz | 2/28/11 |
| I have been trying to get a Loan Modification since Nov 2009 and they have also stressed me out to the point of losing my hair and sleep! They constantly give me the run around and give me wrong information. They make me re-send the same things over and over and every time I call them it is always something different! The story is never straight! I am so with Stephan Hudson on the lawsuit, they need to pay for all the stress and trouble they are making people go through. This is NOT right! They finally put me on a "trial period" but for a temporary forbearance program and now they are again giving me the run around and making me re-apply all over again eventhough all they told me they would need at the end of the first 3 months is proof of continuing unemployment, which I did sent and I have yet to hear from my so called account manager. I am losing my mind but will NOT let them win and I am willing to go with the lawsuit! I am even considering calling the CBS, Help me Howard or whoever I need to get something done! Stephan - You can reach me at lbgmz05@yahoo.com for the lawsuit! Thanks! | |
| Drew Mac | 2/23/11 |
| We are asking for a payoff demand through Escrow of Chase Bank and they have stalled for two weeks. Do they want to get paid? Do they not know what they are doing? | |
| JAG | 2/23/11 |
| I would give zero stars to Chase if I could. They just conned my 95-year-old mother out of money by giving her the wrong information regarding investments. She was very specific in explaining what she wanted, was assured she was getting it and then found out the only thing that was happening was that she was losing more money every month. The investment people outright lied to her. SHAME ON CHASE BANK FOR TAKING ADVANTAGE OF THE ELDERLY... | |
| malak | 2/16/11 |
| YOU MUST STAND FOR YOUR RIGHT JOINT US IN FACEBOOK SAY NO TO CHASE BANK AND TEL YOUR FRINED CHASE JP MORGAN IS CROOKS AND HORRIBALE STEALING OUR MONEY WE ASK TO MANEY TIMES TO CLOSE THE ACCOUNT BUT THEY KEPT OPEN AND LATER WITHDROW MONEY THROU ACH PAYEMNT WITHOUT MY PIRMET PLUS CHARGE MY OVERDRAFT LET STAND TOGTHER,,, REPORT THEM TO CONSUMER PROTACTION AGENCY AND LAW SUIT CLASE ACTION TEL YOUR FIREND JOIND US IN FACEBOOK | |
| MALAK | 2/16/11 |
| IF YOUR REAL PEOPLE DOING REAL BUSSINES YOU MUST POST MY COMM. WITHOUT REVIWING BY ADMEN | |
| mspandie1117 | 1/26/11 |
| I am sitting here fussing and fuming over the bad business practices of Chase Bank. I want the general public to know about how unreliable and inefficient their mortgage loan department is. I applied for a condo loan 2 1/2 months ago. Since I retired around the same time as the application, I was told my debt/income ratio was too low because I could not provide 2 months of pension benefits, nor 2 months of work income because I was in the "transitional" period between work and retirement. I was then advised to pay off my car and dispose of that payment, which I did. Every few days Chase requested further paperwork, which myself or my realtor provided. They took $330 from my checking account for the appraisal, and just this morning, they requested documentation from the condo association, which cost me another 93.00 to provide. Only a few hours after the 93.00 documents were provided, they called and said the loan was closed because the property was in "redemption" period, and they never had this information. However, they were supplied with the title over 4 weeks ago, which shows the property in redemption. So after 2 months of jumping through hoops and incurring all of these extra costs, I guess someone finally looked over the paperwork that they have had for weeks and decided they would not approve the loan. Oh and I forgot to mention that I was putting down 50% cash down on the cost for a very inexpensive condo. One would like to believe that if the banks are supposed to be helpful to people in trouble with their mortgages, they would be as helpful to persons who have no bad financial issues and are will to put half down on a property. | |
| xiomara martinez | 1/13/11 |
| its so upsetting to find out that your trying to book a flight and your bank is quick to get the monet but somehow your airline never receive any confermation staing that they receive an approval and that sorry but your unable to travel now i have to wait 3 buisness day to see what happen or what is going to happen.customer service representative at chase are un helpful and dont even know how to help you.. but as soon as this is all clear im going to close my account and deal better with my credit union even if i have to travel out so far to........very unhappy and i quest i will not be going no where now... sorry to my patrents.. | |
| Rhonda | 1/16/11 |
| Did you know that Chase Bank contributes to Planned Parenthood. If you are pro life and care where businesses that you do business with invest their profits check it out. Google Chase Bank Planned Parenthood and you will have lots of reading to do. | |
| M.Horton | 1/2/11 |
| To all you who have been screwed by the banking industry's "loan modification" process, "what's taking so long?" I'm not even going to wait for a class action, I'm going to file myself ( don't have the money anymore to pay an attorney for a process I can do) I appreciate any ideas, but after 2+ years they've eaten up most of my equity w/late charges and phony fees. I've had to file bankruptcy, I'm out of money, my wife is worn out and probably wants to dump me, everybody thinks somehow that I screwed up, because the bank wouldn't do this to you unless you did something wrong!! Just like "they wouldn't manipulate your account to make more money on fees,would they?" They're CROOKS!!! BUT - I'm not going to give them my house - not over my dead body! And I mean that. Email me at sdmaileq@aol.com in the next week if you have already filed,I'm in California and will file by Jan 10th, 2011 based on several violations of their fidutiary duties and business practices. | |
| Sherry | 1/10/11 |
| HATE HATE HATE THEIR EXTREMELY LOUD COMMERCIALS!!! TWICE AS LOUD AS REGULAR PROGRAMMING. | |
| ca | 12/28/10 |
| I paid my 2008 tax bill at chase what happen i rec a red notice not paying attn. it was an 2008 tax payment i paid again when i rec my 2009 tax bill i had a double payment but the one payment never made it so they re issue another check it's been a month and they never rec it. i call cook county tra to add up those late fees they own me. so i had to fill out a form to have my late fees paid. how long is this going to take with the county so chase own me over 300.00 after this mess is over good bye chase. | |
| | 12/22/10 |
| Stephan im with ya there!! im trying to get the mod. loan...been denied because they didnt get all the paperwork...yeah...i faxed it to them 3 times then called...so on and so on....denied.....just sent it all again certified, havent heard a word yet, if they do it to me again, im with ya on the class action..... shima5142@hotmail.com. im so p.ooooodddddddddddddddddddd... | |
| D. Dodd | 12/22/10 |
| Chase Bank took money from my account and returned two items unpaid for an overdraft fee from a previous WAMU account. I feel it is unprofessional due to the fact Chase didn't contact me in writing or by phone to discuss with me how I wanted to handle the situation. And I just opened the Access Checking account on 11/27/10 and the New Account Representative should have seen what was going on. They access to Check Systems so I feel this is very unprofessional of them. And their phone representatives are rude as hell. They don't let you talk and they talk all over you, plus they try to be extremely cocky. | |
| | 12/23/10 |
| Horrible customer relations! I had noticed signs in the lobby of the bank advertising for the loan modification program through Chase. I inquired as to same, and requested the application. NO ONE - not even the manager - KNEW ANYTHING ABOUT THE PROGRAM. they told me you "have to have your original mortgage with Chase" and "I don't know how you apply or what you need to do, and you'll have to find the application online somewhere, but we can't tell you where because we don't know" | |
| Gi Gi | 12/23/10 |
| I was very disappointed when I went to my Chase branch to make a deposit. Upon approaching the front door I noticed that there was no wreath or any Christmas decorations on the door. Upon entering I observed that there was no Christmas Tree or decorations except a transfer on the back door of a sting of tree lights! I am so sad that American business are so afraid of being criticized for not being politically correct!! Shame on you! Our founding fathers would be very disappointed in your attitude. I do not have a problem with the employees at my branch, they are all very helpful and respectful, this a complaint with the CEO's! | |
| Misha Japaridze | 12/20/10 |
| Former Wamu customers! Be wary: if you had any negative balance due to Wamu's USF FEES or else Chase will find you if you now holding an account with them and penalize you up to 5 times the original amount "owed" to Wamu. My Old debt of close to $300 ay Wamu was blown by Chase to $1500. I had a miserable morning on Dec 14 when checked my three accounts only to find out that I'm $1500 short!! Plus they are now imposing "SERVICE FEES" on Savings accounts and you can lose thouthands!! | |
| Sophia | 12/20/10 |
| I received a call in early June 2010 asking if I wanted 0% Credit Card .The young lady took my information and stated I could do balance transfers on my 2 open credit cards. I said "No THank You" . On June 24, 2010 I received a call from my bank stating Chase Freedom Card was attempting to do a balance transfer. I said do not accept it and immediately called my other credit card company to stop any transfers. I then called Chase and they stated that the balance transfers did not go through. I closed the account and shredded the cards. They now have opened 2 more accounts and have for six months been trying to do the transfers and charging me fees each time they try. An account I have never used now has fees of 337.00. If you receive any information about a Chase Card destroy it Immediately. | |
| william | 12/15/10 |
| i paid off my auto loan i got my title sent to me got the letter thanking me for my business so i went along one day a work about lunch time one of my coworkers ask me if my car had problem because he say the wrecker taking it out off the parking lot here i am about thirty miles away from home i had payed the car off so i said it could not be the bank after checking it was they had my check for almost two months they the person i spoke with i hope is not the best off this if she is you are in trouble i had to jump through to get my car back i had to pay 390.00 dollars for a repo that should never had been then i had to pay 110.00 dollars for storage i hear off stealing money from there customers if this is what you need to do to make a profit god help this country you have already ran this into the ground you will never have my business again you probly do not but keep doing this type off work and it will catch up with you one day you take that 500.00 i am you need it more than i do | |
| John | 12/8/10 |
| chase bank is dishing GOD this year by not allowing Christmas trees in branches . Not allowing employees to say MERRY CHRISTMAS instead happy holidays I guess if they had it there way they would take In GOD WE TRUST OFF THE MONEY . you should be ashamed i hope GOD has mercy on you. | |
| | 11/28/10 |
| POOR Chase policies cost them $1,491.87 and, possibly, my credit rating!! Chase (in FL) issued a debit card to my acct. to someone else. This imposter then charged $1,491.87 at WalMart (for what???). Here's the policy problem. When someone charges an unusual amount on my Chase Visa credit card - a warning is issued & I'm contacted. Chase doesn't do the same on their business checking acct.s. ESPECIALLY when someone says that I've moved, Chase changes my address on my acct. & issues a debit card - PROBLEM ... I've never used a debit card (ever!). You'd think that after 8 yrs. with Chase that my wanting a new dwbit card acct. would raise a question. (I'll never use one - don't need to.) Now, I had to open a NEW business checking account, get a new credit card & spend 2 hrs. at the bank doing so PLUS HOURS contacting all my auto-deduction businesses to inform them of my new account. WHAT a hassle becasuse Chase can't adequately check that the person asking for the debit card on MY account is ME! Does poor practices negate all of the efforts that Chase put into advertising? Yes. Is this situation one a giant concern like Chase wants to encourage theives with? NO Does Chase have adequate OIT dept. tomake warnings to customers of abnormalities? Will Chase try to compensate me for all the hours I put into fixing their mistake? Do they need to loose me (& other business accts.) due to this incompetence? AK. | |
| Deborah K. | 11/23/10 |
| This bank has never heard of "customer service". EVERY time I call, I get some call center in some third-world country, and have to ask to be transferred to someone in the United States. It's bad enough to have to discuss financial information over the phone, let alone allowing someone in a country where our laws have NO EFFECT to access my personal info. Today, I had to call, yet again, to get a FEE reimbursed to my account because I can find no notification of the "rules" regarding withdrawals that they say exist for my account...I've read the on-line Disclosure Statement...says I'll be charged for more than SIX withdrawals during a Statement Period...they insist the rules say I'll be charged for more than FOUR withdrawals during the statement period. No one can, however, tell me where to find documentation of that rule, nor do those in the Call Center seem to know who the CEO of their company is, nor where the company they work for is headquartered. Miraculously, there is NEVER a manager available to speak to, and the cheap microphones they use in the Call Center make it nearly impossible to understand their "Service" reps. I'll spend my afternoon writing a letter to Chase's CEO, and looking for another bank to handle my business AND personal accounts! | |
| B. Jackson | 11/8/10 |
| Stephan Hudson, The exact same thing has happened to me. I was given a loan modification and they took it back without notification. The money i sent was applied to the old loan. they mad eme starr ocer with the "trial period" making consecutive payments. Then they told me not to make any payments. They want all or nothing now. When you call they adk if you can make a payment. When I say yes, they tell me they cannot accept the payment or their system is not working or they transfer your to somone else then the phone hangs up. I'm all fo rthe lawsuit. | |
| marie Odile Maher | 11/1/10 |
| Bad customer service at Chase Bank Setauket NY. Manager Diane. I am a customer with Chase for over 30 years. I did a wire transfer Thursday and today is Monday the week after and My transfer is still not completed. I went back to the manager to find out and she had no answer for me. Here I am still trying to find what happened to my money that was to be wired. | |
| Stephan Hutson | 10/27/10 |
| 18 Months going through a loan modification. They have delayed-ubstructed-and denyed me. Causeing me un nessacary mental stress , sleepless nights, and worrying. Please dont EVEN attempt a loan mod with them....... TheY say your a prime canidate and do everyhting to wear you down over months of negotiating. Once you make "trial period" payments they dont tell you your credit score takes a 250 point hit.They have lied, cheated, lost documents and turned my life into a nightmare.After making all the trial period payments cent certified mail and photo copied-The failed to credit my account even though they were cashing the checks.THEY DONT EVEN OWN MY LOAN--------It was givento them on the WA/MU Bankruptcy, Anf the fed paid them in full for it-Now I have to pay them Yet again? Scum bag white collar Mafia.WHY DONT THEY JUST SAY NO- we dont do loan mods?chase got 6 billion from the fed for loan mods. As to date they have spent 190 million... Where the hell is the 5 billion 810 million they havent spent? The FTC and the Federal Reserve needs to do there jobs...ITS CRIMINAL AT THE VERY LEAST............im filing a suit against chase, the entire board of directors, and every person ive dealt with over the last 19 months. If youve been screwed like me, Post a contact email and well go class action.Now after the last 2 years theres enough court ruling and precedents in are favor and we will win. | |
| James A Denton | 10/13/10 |
| To: JPMorgan Chase chairman,President and Ceo Jamie Dimon. I am very unhappy with JPMorgan Chase with their mortgage loan servicing, I have tried to get our mortgage refinanced since July and have yet to have the loan go through. We have been prequalified, our house has been appraised. Yet it still has not gone through. The first loan officer left Chase for another bank, we were assigned to another loan officer, then it was given to another loan officer. Only to be told that the processor cancelled the loan. The reason being it had been handled by too many loan officers.That is not our fault is Chases fault. We were given a new loan officer, who I have tried to get ahold of 5 times and have yet to be called back by him. He told me a week ago he would be faxing me with the new FHA/HUD changes, yet I have not heard from him. Does JPMorgan Chase really want to do business? We were first told it would close in the middle of August, then the Middle of September, now it is the middle of October,and still it hasn't closed this is very frustrating, we should be put at the top of the list. | |
| Lelia Ingle | 10/9/10 |
| I have never had such a horrible account in my life, I have so safety now protection. I didnt even have checks yet somehow they were getting cashed in my account that I wrote, crazy sense I didnt have checks. I keep getting charges for Chase banks screw ups and getting told I am out of luck, I am out 50 dollars cause it was more than 60 days yet they cashed the bad check so I suffer? I have never had a worse bank or been treated so horrible, I will be closing my account and changing my auto loan and telling people not to bank with Chase. THIS IS THE MOST APPAULING THING I HAVE EVER DEALT WITH, I AM THE CUSTOMER I SHOULD BE GETTING TAKEN CARE OF AND I AM NOT. YOU LOST MY BUSINESS!!!! | |
| Fernando Velez | 10/7/10 |
| I think that some employes have bad service skills but that doesn't mean they all like that. I been with chase and they had help me so much to keep my account clear of fees and i recently open my business account with them and they always checking on my and is so easy to reach them. The service is amazing, friendly professional and personalize. Love Chase :) | |
| MISSIE | 10/1/10 |
| I'M VERY UNHAPPY WITH CHASE BANK. I WENT TO MY LOCAL BANK TO PAY MY MORTGAGE AND AND THE GIRL WORKING IN THE MORTGAGE DEPARTMENT THERE KEPT ASKING ME TO OPEN A CHECKING ACCOUNT WITH THEM. I TOLD HER I WAS NOT INTERESTED. SHE DEMANDED TO KNOW WHY. I KEPT TELLING HER, NO, I WAS JUST NOT INTERESTED. SHE GOT VERY IRRATE AS TO WHY I WOULD NOT OPEN AN ACCOUNT THERE. K HAVE TRIED, PROBABLY, ABOUT SIX TIMES TO CONTACT THE MANAGER THERE......BUT EVERY TIME I CALL SHE'S EITHER OUT TO LUNCH OR OFF FOR THE DAY, WEEK, ETC. POOR BUSINESS SKILLS. I WOULD DO ANYTHING TO AVOID BANKING WITH THIS COMPANY. | |
| Deenen | 9/17/10 |
| It is bad when you put our name on your parents account, and the become neg. on there account and the only reason you are on the account is just in case they are ill and can't take care of there bills,and CHASE takes you money out of your account without ANY NOTICE and they don't care if your own account goes neg. because they didn't let you know ahead of time. I have been with chase for 17 years and done alot of business with them and this is what the do to the GOOD CUSTMER. Why did we have to pay parents or in-laws mistakes!!! Thanks Chase for stealing my money. Just so you know I have to WORK 3 JOB to keep my bills got up and for you to tranfer my money to my in-laws account to clear there account shows what type of bank and people you are. You will be luck if you get anymore money from me. Just think if people like me get burned by companys like you, you will not get pay for the loans that are out there. You will lose my business and alot more when I get done. SO THANKS FOR STEALING MY MONEY THAT FEED MY FAMILY!!!!!! | |
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