Car-X Auto Service Corporate Office & Headquarters

sign said oil change for 14.95 got charged 23.48 my wife was told that our car held more than five quarts which is bull crap any toyota dealer knows thats a lie shame on car x auto in knoxville tn

i took my car to a car x shop on Glen Este Withiamsville Rd. in Cincinnati,Oh with a loud exhaust, they determined is was the catyltic converter, totally trusting them, they gave me a price of 738 dollars, haven't had to buy one in 25 years, just figured they went way up in price, said ok, gotta be done, after work was done, alot of friends saying wow, that seems high, got me thinking!! called local auto parts store, 289 dollars, ''wow'' was i pissed!! look at this mark up in price people! i hope everyone in the u.s see's this!! do not take your car to car x! they will rip you off! i will make sure i tell everyone i know, and the better business burea to shed as much light on them as i can!!!

Car x would not take my car x coupon good for $20.00. They said that they had discounted as much as they could. This was a lie as I had called all of the other mechanics around the area and they all quoted me a similar price. I ended up paying over $300 for a replacement starter. I had my car towed to this car x because I had been loyal to them because they had been honest with me before. The man I worked with previously was no longer there and so therefore, I will no longer be taking my car to Car X

I have gone to Car X for years, I have gotten all my vehicles serviced by them, I have sent my family members and friends for thier auto services and that has ended today. I brought my car to carx and they gave me a quote for a service I needed, they parts that they recieved were faulty and then they wanted to charge me an extra $900 bucks for the new parts! ( very-poor customer service). I told them forget it and I will go elsewhere and the manager said he was going to charge me $900 bucks before he released my car. ( The service I wanted never happened, the parts they were going to use were faulty and I was going to have to pay for thier mistakes for not checking thier parts before buying them). I used to be loyal to this company, and it's really hard now that a family-oriented business has changed into a scamming rip offing business. Car-X No More!

TOOK MY VEHICLE TO TWO CAR X LOCATIONS IN INDIANAPOLIS. ONE ON WASHINGTON STREET BY WASHINGTON SQUARE OTHER ON LAFAYETTE ROAD. BOTH MISDIAGNOSED THE VEHICLE TOOK MY MONEY LIED AND LEFT IT WORSE OFF. WARNING TO ALL NEVER GO TO THOSE LOCATIONS LAW SUIT PENDING SOON!

Back in 2011 I took my car to the Carx @ 7050 Watson in Shrewsbury, MO. The manager there whos name is Eric has no respect for women. No matter what I asked he always came back with a smart answer like since I was a women I would have no idea what I was talking about. I had a vent solenoid replaced that cost me $377.00. Not long after I had it repaired I began to have the same problem, my engine light kept coming on. I took it to another repair shop who told me it was the same part that Carx replaced & since it was still under guarantee to take it back to Carx. This is where rude Eric comes in. He would not listen to anything I said. So I wrote a review up on him & this Kelly Campbell called me & he was saying ok what a great guy this Eric is & he was having personal issues. Okay well don't take it out on me. Kelly promised to replace the part if in fact it was not working. Of course that never happened. He called me a few times but that was it. So now I took it to the repair shop I go to now because it is recommended by AAA & here is what they found. From the charcoal canister under rear seat to fuel tank found the charcoal canister is not secure & has missing mounting screws. Located leaks found the vent solenoid leaking & has been selaed with sylicone. Found the hose that runs from the vacuum canister under rear seat to the engine is block. So I guess they TRIED to change it & had no clue what they were doing & could not figure out what to do so they just sealed the leak but charged me to replace the part. DO NOT EVER TAKE YOUR CAR TO ANY CARX TO HAVE WORK DONE ON IT. They lie & the guys are very rude to women.

Do NOT go to CarX on 423 W. Golf Road in Schaumburg,IL for any work on your car. The manager is the most arrogant person to both young and old customers. Their pricing policy is not honest.

um i dont know who put that review up under my name but it wasnt me my experience as fine. please disregard the insanity in that comment cuz i have no clue who it is !!

When changing oil in my car the Car-x on Nacodocghes Ave in San Antonio, Tx broke off the engine knock sensor causing a check engine light to go on. I returned to Car-X where they put an a computer code reader on and found it read engine knocking. They turned off the warning light. As I drove away the warning light came on again so I took it to the dealer to see what the trouble was and have it repaired. I got an employee discount at the dealer as a relative works for the company. I took the low repair bill of $114 to Car-x but they refused to reimburse me, offering only 2 free oil changes. This shows a definite lack of responsibility for their actions and a disregard for the customer.

On July6,2012 I took my Dodge truck to West Bend, WI CarX to have a trailer connector installed. I told them I wanted all the old wiring from a previous connector removed, and new wiring and a new connector installed. I provided the new connector. When I picked the truck up after completion of the installation of the trailer connector, I went right home and hooked up my boat trailer. The entire right side didn't work, no brake,signal or driving lights. My friend happened to be there so I hooked my trailer up to his connector and ALL the lights worked perfectly on my trailer. When I crawled under my truck to check out the problem, I found that the CarX mechanic just spliced my new connector to the old wiring, and he had also wired the connector wrong.On July 9,2012 I went back to the CarX to get my money refunded, they told me they repaired it that way to stay close to the repair quote they gave me, that by putting in new wires it would cost more. They also said the connector checked out perfectly before I left, but could not explain why it didn't work when I got home. The manager said I should have brought my boat there and they would have fixed it. I told him I had another mechanic look at it and that mechanic told me the trailer connector was wired in improperly. So he informed me he would not refund any of my money althought they clearly admitted they did not do the work I had requested. So my closing comment to the manager was this isn't the end of this matter, that I would never ever go to ANY CarX again, and I would tell all my friends to stay away from CarX because they will rip you off. I'm still looking for a regional CarX guru I can complain to. I am retired and I have the time. I suggest Carx go back and reevaluate their customer service commitments. A bigger pack of lies or fictional writing is hard to find.

I took my car to CarX at 3460 S. Kingshighway in south St. Louis Mo.(314) 353-7306, I specifically told "Mike", the MGR. that I had a shifting bump in my transmission at 30mph. He ran a (diagnostic), and said that nothing was wrong with my transmission, but that he had to replace the "motor mounts" (4)ea. that he promptly charged me $528.00 for and then in frustration returned my vehical to me (with the same problem stating that it bumped less, it doesn't bump less, but still has the same problem!)So he said to return the vehical tomorrow and he will take it to "some person" to see what the problem is,...which I thought was the reason for the diagnostic,...however I do not intend to pay $528.00 for improper work to be performed on my vehical, but want the problem corrected that I initially took my vehical in for!....How do I get my car fixed , or my money back??? as these persons are difficult and problematic at best! If something is not rectified, I will be launching a formal complaint in suit of my erroniousely procured funds!

I was recommended by AAA to CARX 1009 FM 685 Pflugerville, TX 78660 Neighborhood: Pflugerville (512) 252-7500 My invoice has a price of $701.00 for a PCM module. This is 3 times the retail price. They said they changed it. I always have my clock set faster than normal in my car. The time when I picked up my car was what I expected it to be. I put a paper clip on my battery post to see if it would be disconnected. Both post showed no indication of being removed. Any safety responsible technician would disconnect the battery before installing an electrical part. They were supposed to fix the oil leak too. Didn't do it. This gguy Jef needs a new line of work. My fight is just beginning. Stay away if you have anytning but a tuneup..

I recently took my truck to CarX in Cincinnati,Ohio on Glenway Ave for a routine diagnostic test. The test was $95 and the results read my truck needed a Catalytic Converter. CarX quoted me a price of $1200 to do the work. I thought that price was a bit steep, so I took my vehicle to one of the best auto repair shops in this area that quoted me a price that was in my budget. Well, after the work was completed (according the diagnostic test results given by CarX)my vehicle still does not run properly which means there's more money to be paid to fix the problem! So, as a customer who paid for a diagnostic test at CARX and the test was INCORRECT,your company was negligent in providing me with the proper diagnosis I should be reimburse the full amount paid for the diagnostic test as well towing to the auto repair shop. CarX is not the company that cares about their customers! NOTE: THE POOR RATINGS!

NEVER GO TO THIS PLACE! I had my car towed there, thinking that they would be able to take care of me. I went to the one is Westfield, 17501 Gunther Boulevard. They way over charged me to have my starter fixed, but at that point I just felt I didn't have a choice to go anywhere else (even though I called other mechanics and they told me what they would've charged me). Thinking my car was fixed, I get in it the next morning to go to work and nothing...nothing worked. Found out they did something to the battery cable and it didn't work. They did replace that for free, however, when I checked my bank account they charged me twice for the same service!! When I called to find out why, they denied that they did that and blamed my bank. I called my bank and they said no, the did run it through twice. The guy on the phone said they did not make an error and there was nothing they could do. So not only did I get over charged, my car didn't get fixed right, but they charged my twice for awful service! I have to suffer and put in extra work for their mistake! If I ran my business like they do I would have no customers.

Rating Car-X Schaumburg IL. I can highly recommend one tech at this location because he has been working on my vehicles for a couple of years, and he is the best. His name is Jim Fusha and if you find yourself at this Car-x make sure he gets your vehicle. Now Car-x Schaumburg on the other hand, I am not at all impressed with any more. The new manager is an upcharger all the way and you will overpay for anything and everything. The only reason I go here is because of Jim. I would rate the tech Jim Fusha with 10-stars and Car-X 1-Star. If this tech was not at this location I would never go here. There are just too many other choices. Be carefull of all the extra charges if you do have to go to this Car-X.

i went to car x may 11th to have a used tire put on my car it took them 2 hours to put a tire on then i go to leave my car starts shaking really bad i call them and tell them they told me to bring it back so i did and he drove it and told me cause its a used tire it will make my car shake which is not true my tires are 215/45 17inch they put a 225/45 17inch on my car and now my car is not right and i need them to figure out what they did to my car i will never go back to them for anything

I just received the absolute WORST customer service EVER at the CAR-X location at 5401 E. Thompson Road, Indianapolis, IN 46237. They quoted me one price yesterday, I took my car and dropped it off for the repair then I called this morning to check on the status of my car. At that point in time Norm, told me that he isn't sure where I got that figure from and that instead of close to $300 it would actually be $400 for the repair (not sure why he didn't think this was important enough to call and tell me about). He practically called me a liar and told me not to be 'snotty' because he was just trying to help me. He proceeded to call me that over the course of two different phone calls at least 4 different times. I told him that I would just come get the car and take it to another shop where I got a quote for much cheaper than $400. We hung up and then a few minutes later he called back to then tell me they could fix it for $303. How coincidental that the price changes when they are called out on their shady business practices. He should have just owned up to THEIR mistake and not called me snotty on the phone, which was highly inappropriate and unnecessary. I will never be back to another CAR-X EVER and I will be sure to tell everyone I know about this experience.

I would like to tell you how disappointed I am with the service I got when I visited the 11139 Manchester St. Louis mo building. I dropped my truck off on Friday 2/3 to get the carrier bearing replaced. I was told it would be done on that Saturday 2/4. When I called to check on it I was told they wouldn't have the part till Monday 2/6. I got a call on Monday 2/6 and was told they couldn't get the part till Thursday 2/9. When my husband call they told him they would have the part now till on 2/13 and it would be done which it was. When he complained they told him he should have taken it to Nissan.. The reason we took it to that shop was because it was close to my work and we did the oil changes there before and had no problems. This shop is a hour and 20 mins from my house so we couldn’t just run up there and get it.. I can tell you I will never go there again... The job cost us 356.96 with all that happen and the rude people you would have thought they would have gave some discount other than the 20.00 coupon i had from my past oil change. I didn't think they should pay for the whole thing but come on.. I also have a card from there with two oil changes left we ask for our money back on them because i will not go back in there but they couldn't even do that... The people we talked to was Shawn, Tony and the district manager John was no help... I am very dissatisfied with the server. I will never recommend carx to anyone and will tell everyone about the bad service we received.

My problem began in the winter of 2011 on my i998 Hyundai Tiburon; I had been having noises from passenger side front end. Was told by the Car-x Glen Ellyn- IL 60137 Phone # 630 858 4430, I was told that it was control arm and both side are bad and need to be replaced, also the drive belt making squeeze noise, they told me that the drive belt and drive belt tensioned need to be replaced. Had the work done? I was told that both control arm and belt had been replaced and Wheel alignment is done. I picked up my car, started driving. I notice that driver side front end has retelling noise and belt was still making high pitch noise when start in the morning and while turning the right angle. I called Car-x to report this problem, I was given he run around and for a while they had no slot open for me. I was still having the problem and to top it off my alignment is severally out and my tires are going bad which I just bought new from other store and the other store refused to cover it under warranty unless I pay them $100 for alignment and replace the driver side control arm which was supposed to be replaced by CARX and only passenger side was replaced I know for fact cause I was given the old parts back because I asked to. Contacted the Manager Mr. Serhat Oner again with no response to my phone call. Keep on driving to work in such dangerous condition because I don’t have another car for back up and must keep on working to pay the bill. Finally I get on you site and found out that they have two shop the other one in Hanover Park and they both are close for remodeling. I don’t know what to do since I have no money to pay for repair to other shop. I do not believe that I would trust any CARX franchiser at this point after reading all the reviews about your operation and franchises and I wanted my money back to get it repaired from other shops. I don’t know who to contact beside Better Bossiness bureau which I intend to do right away before some series damage happen to my car and me. Hope I can get justice from corporate CARX.. Zoya khwaja 1-630 504 8872. I would also like to the name and phone # of actual owner for talking the issues directly with him instead of the employees/relatives. I would appreciate the immediate look into the matter and I Thank you for all the help in advance. Sincerely, Zoya khwaja

My problem began in the fall of 2010, I had been having noises from under the hood. Was told by the Car-x in Waukegan IL 60085 that it was the drive belt and drive belt tensioner. Had the work done on 10/04/10. picked up my van , started driving home and noticed the van was shaking and was showing signs of stalling. i made it home and called Car-x to report this problem sine I had just spent $ 550.00 for a tune-up and a new belt and tensioner . Was told to return the next morning which I did. Picked up my van and thought everything was fine until the spring of 2011. Same noise coming from under the hood. Was told I needed a belt and tensioner again ! So seeing that it was under warranty they again replace the belt/tensior. Went for an oil change at another auto service and i mention the noise i was still having under the hood and was told I needed a belt and tensioner...Now this is the third time in 1 year with the same problem. Contacted the owner and was told that it is under warranty and that i should bring to the Libertyville,IL Car-x that they were better mechanics. WOW, I could not believe want I had just heard. I told him no way and that I wanted my money back. Have not heard from him since. Faxed him 3 times with no responses. Contacted small claims court. Hope I can justice. This costing me $ just to get back a couple of hundred dollars but now it is about justice......I am not finished with by a long shot....I have more than enough proof along with the materials that they put in my car which I will take to court . Should be very interesting. Belinda Matayosian