1375 East Woodfield Road Schaumburg, IL 60173
(847)273-8920
Reviews For Car-X Auto Service Corporate Office
austin musick  | 5/13/12 |
| i went to car x may 11th to have a used tire put on my car it took them 2 hours to put a tire on then i go to leave my car starts shaking really bad i call them and tell them they told me to bring it back so i did and he drove it and told me cause its a used tire it will make my car shake which is not true my tires are 215/45 17inch they put a 225/45 17inch on my car and now my car is not right and i need them to figure out what they did to my car i will never go back to them for anything | |
| Never Going Back! | 4/27/12 |
| I just received the absolute WORST customer service EVER at the CAR-X location at 5401 E. Thompson Road, Indianapolis, IN 46237. They quoted me one price yesterday, I took my car and dropped it off for the repair then I called this morning to check on the status of my car. At that point in time Norm, told me that he isn't sure where I got that figure from and that instead of close to $300 it would actually be $400 for the repair (not sure why he didn't think this was important enough to call and tell me about). He practically called me a liar and told me not to be 'snotty' because he was just trying to help me. He proceeded to call me that over the course of two different phone calls at least 4 different times. I told him that I would just come get the car and take it to another shop where I got a quote for much cheaper than $400. We hung up and then a few minutes later he called back to then tell me they could fix it for $303. How coincidental that the price changes when they are called out on their shady business practices. He should have just owned up to THEIR mistake and not called me snotty on the phone, which was highly inappropriate and unnecessary. I will never be back to another CAR-X EVER and I will be sure to tell everyone I know about this experience. | |
Heather  | 2/13/12 |
| I would like to tell you how disappointed I am with the service I got when I visited the 11139 Manchester St. Louis mo building. I dropped my truck off on Friday 2/3 to get the carrier bearing replaced. I was told it would be done on that Saturday 2/4. When I called to check on it I was told they wouldn't have the part till Monday 2/6. I got a call on Monday 2/6 and was told they couldn't get the part till Thursday 2/9. When my husband call they told him they would have the part now till on 2/13 and it would be done which it was. When he complained they told him he should have taken it to Nissan.. The reason we took it to that shop was because it was close to my work and we did the oil changes there before and had no problems. This shop is a hour and 20 mins from my house so we couldn’t just run up there and get it.. I can tell you I will never go there again... The job cost us 356.96 with all that happen and the rude people you would have thought they would have gave some discount other than the 20.00 coupon i had from my past oil change. I didn't think they should pay for the whole thing but come on.. I also have a card from there with two oil changes left we ask for our money back on them because i will not go back in there but they couldn't even do that... The people we talked to was Shawn, Tony and the district manager John was no help... I am very dissatisfied with the server. I will never recommend carx to anyone and will tell everyone about the bad service we received. | |
| Zoya J. khwaja | 2/9/12 |
| My problem began in the winter of 2011 on my i998 Hyundai Tiburon; I had been having noises from passenger side front end. Was told by the Car-x Glen Ellyn- IL 60137 Phone # 630 858 4430, I was told that it was control arm and both side are bad and need to be replaced, also the drive belt making squeeze noise, they told me that the drive belt and drive belt tensioned need to be replaced. Had the work done? I was told that both control arm and belt had been replaced and Wheel alignment is done. I picked up my car, started driving. I notice that driver side front end has retelling noise and belt was still making high pitch noise when start in the morning and while turning the right angle. I called Car-x to report this problem, I was given he run around and for a while they had no slot open for me. I was still having the problem and to top it off my alignment is severally out and my tires are going bad which I just bought new from other store and the other store refused to cover it under warranty unless I pay them $100 for alignment and replace the driver side control arm which was supposed to be replaced by CARX and only passenger side was replaced I know for fact cause I was given the old parts back because I asked to. Contacted the Manager Mr. Serhat Oner again with no response to my phone call. Keep on driving to work in such dangerous condition because I don’t have another car for back up and must keep on working to pay the bill. Finally I get on you site and found out that they have two shop the other one in Hanover Park and they both are close for remodeling. I don’t know what to do since I have no money to pay for repair to other shop. I do not believe that I would trust any CARX franchiser at this point after reading all the reviews about your operation and franchises and I wanted my money back to get it repaired from other shops. I don’t know who to contact beside Better Bossiness bureau which I intend to do right away before some series damage happen to my car and me. Hope I can get justice from corporate CARX.. Zoya khwaja 1-630 504 8872. I would also like to the name and phone # of actual owner for talking the issues directly with him instead of the employees/relatives. I would appreciate the immediate look into the matter and I Thank you for all the help in advance. Sincerely, Zoya khwaja | |
| Belinda Needler Matayosian | 1/27/12 |
| My problem began in the fall of 2010, I had been having noises from under the hood. Was told by the Car-x in Waukegan IL 60085 that it was the drive belt and drive belt tensioner. Had the work done on 10/04/10. picked up my van , started driving home and noticed the van was shaking and was showing signs of stalling. i made it home and called Car-x to report this problem sine I had just spent $ 550.00 for a tune-up and a new belt and tensioner . Was told to return the next morning which I did. Picked up my van and thought everything was fine until the spring of 2011. Same noise coming from under the hood. Was told I needed a belt and tensioner again ! So seeing that it was under warranty they again replace the belt/tensior. Went for an oil change at another auto service and i mention the noise i was still having under the hood and was told I needed a belt and tensioner...Now this is the third time in 1 year with the same problem. Contacted the owner and was told that it is under warranty and that i should bring to the Libertyville,IL Car-x that they were better mechanics. WOW, I could not believe want I had just heard. I told him no way and that I wanted my money back. Have not heard from him since. Faxed him 3 times with no responses. Contacted small claims court. Hope I can justice. This costing me $ just to get back a couple of hundred dollars but now it is about justice......I am not finished with by a long shot....I have more than enough proof along with the materials that they put in my car which I will take to court . Should be very interesting. Belinda Matayosian | |
| Laura | 1/16/12 |
| I had gone to the Car-X Service located at 1337 Calumet Avenue in Whiting, Indiana. I went in for an oil change. I arrived at 8:15 am and did not leave until 10:40 am. I feel I was treated unfairly at this location. I thought the process of taking care of customers was when you entered the shop was how the mechanic would take care of you in an orderly fashion. Well that's not what service I received. When I entered, there were three gentlemen in front of me and I would of been the fourth customer in line. I was not because while I was waiting for my oil change, about an hour later, two more customers came in for the same service-an oil change. Those customers had been taken care of before I was and even left before I did-in a timely manner. I had asked the service man at the desk why my car hasn't been take care of yet and received no logical answer. I asked him if it was because I had a free coupon for an oil change and those other people were regular customers and were paying cash. He told me not to even go there and continued with his work. So I continued to wait another 30 minutes for my car. I will never go to that station again and I will never recommend it to any of my friends or co-workers. Thank you but no more of getting service like I did at this location! | |
| Josh D. | 11/25/11 |
| WORST SERVICE EVER!!!! This car-x in castleton, Indiana misdiagnosed a set of spark plugs wires! They told me my spark plugs were not gapped at all, which was causing a severe misfire condition. They replaced those and said it was fixed. I got the car back, drove it for 10 minutes and it died on me from missing out so bad. Problem was worst than ever. I called back and they told me it could be ignition related or my engine was messed up. I could not get the car back up there and they said I would have to pay for the tow. I then walked up to the autoparts store and bought me some plug wires and put them on and eveything was fine, misfire gone. I payed $80 for spark plugs that were not needed and a diagnosis charge of $80 that was wrong!!! If I would have let them keep working on my car, I might have spent a couple thousand dollars. They claim to be auto mechanics up there but they are really just a bunch of theives. | |
| Rita Viramontes | 11/12/11 |
| I had my car towed to into Car X on 27th and Howard Ave on last Tuesday they did a diagnostic test could not find out what was wrong took my car a part to find the problem could not find a problem, when they put it back together it worked. They could not tell me why. I picked up my car and the engine light was on, I called them back and told them, they said they resent it and it should go off in a few days. If not bring it back in, I called their Corporate \Headquarters and talk to their customer service person Diane, she told me she would call Jim Williams the region manager and let him know. I did not want to take my car back to that location she said she will have Jim call Josh at the 27th and College store to let him know I was coming and to take care of it. I called Josh this morning he does not know a thing about it. He said he will call Jim right away and call me back. He called back after talking to Jim and was told he would have to charge me full price for another test. (Even though there is a coupon on line for $45 off). This is unacceptable another big business sticking it to the little people. | |
| DATDUDEBP | 8/9/11 |
| Can i first start off by saying that being an ase certified master for 15 years reading these posts reassures my assumption that people having their cars repaired listen to nothing that is told to them by these repair facilities other than the bottom line (price) half of these posts make no sense whatsoever example:re-lubing oil filter wtf??? there is no lubing of an oil filter it screws on and off thats it secondly you can not fault these places due to the cost of their parts.have you ever managed a car-x?? because i have and know the larger stores cost aprox.15000 dollars a week just to keep open if you have issues w/ parts prices and are finding them on the internet you more than likely are in a place that is out of your league financially and thats not their fault either but you want the convenience and quick service that they offer but you dont want to pay for it so you cant have your cake and eat it too!!!! and third if you want to be treated nicely perhaps some of you should try being nice yourselves and stop looking for a lawsuit every time you come into these stores most of these guys arent the hardened criminals you portray them to be most of them have families and children of their own and alot of times they are hesitant to help you or be completely honest with you is because they are afraid of being sued by everyone that walks in the door and we dont get that way by accident its caused by years of abuse and just plain parasites at the counter or on the phone i have a rule on how to treat people.... the same way they treat me if you are nice and pleasant to deal with i will be the same but if you act like an a##hole dont be suprised if your treated like one!!!and lastly if you are unsure of a repair being m ade to your car ask thats all you have to do i dont buy the "i dont know anything about cars" line of garbage if you have a question and i have worked at several of these stores and these guys will not hesitate to take you out and show and explain these problems to you in terms you can understand now if you choose to just nod your head and not listen that is again your own fault and dont always assume that because a part has failed on your car that it has to be caused by someone,parts go bad everyday and 99% of the time are no ones fault im sorry that a year after we cleaned your battery terminals your battery went bad it doesnt make it our fault its your car and your problem get rid of your welfare entitlement mentality stop looking for something for nothing and replace your battery its called owning a car maint. will b e necessary im not saying we are all good but most of us are | |
| Ram | 8/14/11 |
| This rating on CARX, Schaumburg, IL Poor Diagnosis, Manager is very rude and no guarantee to the parts and labor even if the same problem occurs in next two days. Please don't go to this shop, If you get check engine signal. actually I could rate this shop zero star. Now a days These CARX guys are cheating customers. The manager Bill always gives high bill. Don't believe their free diagnosis test. They don't find real problem, rather they fix some thing and if the problem comes back again even in next couple of days, they don't help on that. Here is my story. I have been going through this CARX shop for since last 4 years. In the year 2008 and 2009 this CARX mufflers were really good. They always help to customers to fix the car problems with less price and with 99% guarantee on the work they did. After this new manager name Bill came into Schaumburg, CARX, this shop became like cheaters shop. Recently I took my Toyota corolla car to fix check engine signal. they did diagnosis and said code P0171, that means exhaust or lean engine problem..blah..blah. Then I told them, I will come back in 2 days and I did same. I dropped my car to fix check engine signal, This time different mechanic in same CARX and he said he saw different code with computer and replaces throttle sensor and other...and they gave me bill $588 for check signal ($330) and AC recharge. ($158). After I drove 50 miles, check engine light came back. I took car to CARX again. now this same mechanic who repaired it said that he is saying code PO171 that is the same one their other mechanic told very first time. This guy did something again and said fixed. After I drove 25 miles, check engine signal came back. I called manager Bill for same. He told that his mechanic is out of town and he asked me to comeback after 2 weeks. Then I took my car to carx on 08/12/11 friday, This time mechanic is there. Now the drama started. They simply said that, they can't determine which is causing PO171 and asked me to go to Toyota dealer and get it diagnosed. I asked them why should I go to Toyota dealer after I have paid money to you guys to fix it. then the manager is very rude and said that we can't fix check engine signal problem. Our computer doesn't have capacity to tell exactly what the problem is. you have to go through dealer and get to know actual problem. Then I went to Toyota dealer and they gave me same code PO171 and suggested to replace Mass air flow sensor. They even said that CARX guys misinterpreted the PO171 and they might have replaced throttle sensor. Toyota charged me 107$ for diagnosis. Then I took my car to CARX with Toyota dealers diagnosis report code PO171. And I asked them to fix check signal. This manager very rudely said he can't do it for free. I argued with him that you already charged me for check engine signal repair and it didn't fix. Then this manager Bill rudely said that 'do you want me to owe life time free service for $300 you have paid earlier'. He quoted $199 for to fix MASS AIR SENSOR. I paid for that they replaced it. WIll see how it goes this time. So this is how I ended up in paying to CARX for their poor diagnosis. Don't go to them for check engine signal espicially. Now I strongly deided to choose another muffler. | |
| Chuck | 8/30/11 |
| I purchased a groupon from Car-X on May 29th 2011 for the Oak Lawn, IL location on 107th and Cicero. I thought it was a great deal so I went for it and had high hopes. I went to cash in my Groupon a few weeks later hoping to avoid the initial rush and met with "Joe" from Car-X. First off he was the most miserable and rude person I ever met and told me he was too busy to honor this Groupon and has no idea when he will be able to unless I drop my car off and hopefully he can get to it the day I drop it off, "no promises". i might have believed that but I was the only one there and he had not one car in the racks. I called him out on that and he said he had those reserved for people who called in advance. Ok, I asked can I make one of those appointments and he said "We dont accept appointments"!!!!!! WHAT??? So I left in a mad rush and decieded to come back on another day and hopefully "Joe" wont be there. I went back a month later because I took a day off of work to get some things done and decided to get there as Car-X opened, so I'm in the lot at 7:15 and "Joe" pulls up and looks at my Jeep and walks in. I wait until 7:30 when it officially is opened and as i walk in "Joe" says "not going to be able to do that today, I'm all booked up, if you wanna leave it I may be able to get to it by the end of the day"... WOW!!! again no one there no one in the car rack and yea i'm going to just leave my $35k Jeep with you all day and walk home 7 miles. I told him he was a liar and he asked me to take my car else where. My girlfriend also has tried to take my Jeep to get this groupon service taken care of to no avail, This "Joe" is really being a P.O.S. and making what was a good buy into the worst purchase I ever made in my life. This guy needs to realize he is a mechanic and is getting paid to work on cars, he has an attitude like it is below him, but guess what Joe, you signed up for the job. This location was a poor choice and Car-X in general is a horrible place and will never go back. I have since recieved a refund from groupon as well as many other people who complained of the same issue. | |
| Stephanie | 9/4/11 |
| I knew my front brakes needed to be replaced ASAP because I was metal to metal. I took my car to two different shops who could not see me that day. Car X was the third shop I went to and they had time to see me. They did my front brake pads and rotars. After the brakes were done, I heard a strange rattle sound when I went over bumps. It sounded like something was loose on the passenger side. I took it to my regular car repair place (one week later) to have them look for the cause because I was already having them do my trans flush. They recommended I get my front struts replaced. I had my ASE certified mechanic friend do my struts for me to save me money. He did not know why I needed them done or that I had a problem when I went over bumps. He called me up in the middle of the process and said that the caliper bolts on my passenger brake were loose. It looked like the mechanic had put them on by hand and forgotten to tighten them with his tool. My car was unsafe to drive, my brake could have fallen off at any moment. THIS WAS A HUGE ERROR ON THE MECHANIC. I called Car X to complain and demand a refund on the labor fee. I spoke to the mechanic who did my brakes. He wouldn't admit to any error on his part, since I did not take the car back to him. He told me that he uses a specific tool to tighten bolts and he's never made that mistake before. He then said that sometimes bolts come loose. He said he could not refund my money because the ticket was for the previous month but he could offer 3 free oil changes. I told him I did not want them to work on my car again. My mechanic friend called the shop to cut through the b.s. He said he hasn't tightened the bolts yet. If Car X wanted to pay for a tow, they could tow my car and look at it themselves. Suddenly, the mechanic could get ahold of his manager within the hour. The manager called back and said they could only offer the free oil changes. The car had been in too many hands. It's a double-edged sword: If I had brought my car back to the shop right away about the noise, they would have tightened the bolts, never told me that they messed up with that, and blamed it on something else. But since I didn't take it to them, they can admit no fault. I'm waiting for Labor Day weekend to end so I can contact corporate headquarters. The manager told me that if I call corporate, their offer for 3 free oil changes is no longer on the table. I already told them I don't trust them with my car. | |
| Anthony Chicago | 9/13/11 |
| I do all my business at Car X and was shocked to find this site and all of the poor reviews. I find them honest and competitive. If you want a better site to check reviews look at Google or Yelp. | |
| Infinite | 9/8/11 |
| I had my wife take her car to alexandria ky car-x for an estimate on brakes and repair a clamp on the exhaust well she came home with an estimate of 1800 dollers they said she needed all new rotors,calipers and pads and the whole exhaust was bad.so I had to do it myself well put clamp on exhaust for 7dollers and did breaks for 75dollers took 3hrs did not need any rotors or calipers. what a scam felt like i should say somthing for those who dont have a choice | |
| Anonymous | 9/9/11 |
| H I was at one of the San antonio west ave store for an oil leak they said it's valve cover leak and also break job was done, and they charged $1500 for all the work they did. The oil started leaking again after 6 months or so ( the vehicle was not in use for about 5 months because of the battery problem not related to the repair), when I took the car back they said it's head gasket this time and not related to the job they did. And also at the same time the car was shaking a little when the breaks were applied on the highway, they said roters are bad and charged me $ 158 again. Them I took the car for a second opinion at dealer alternate and they said it's the valve cover is leak. I talked to the person incharge about all this and I don't have any answer. If I don't here anything from here I will try to take this to the corporate office. I have posted this on the carx site contact us, and called the corporate office and she said she it will go to her, I am not sure if she got it. | |
| Ka | 8/4/11 |
| I do mystery shops for various companies. They pay you a certain amount to have you visit the locations and give them feedback on how their employees are doing. Again I have to stress that I have performed these automotive shops for a long time for various companies. I went to a Car X location today in MO, I had EXCELLENT service and then I went to another location and had HORRIBLE service. The few bad ones give the entire company a bad name. We are not supposed to revile ourselves as mystery shoppers. I had to take my vehicle to another Car X location to get parts installed that the mystery shop location failed to put back. The mystery shop location tried to charge me for checks that are free. I must say when I went to the alternate location the Car X manager was very nice and apologized for the poor service. He helped correct the bad errors and encouraged me to submit my mystery shop as truthful and detailed as possible. All locations are supposed to be mystery shopped. My first Car X mystery shop did such an excellent job and completely honest that I called corporate to let them know. I had taken the same vehicle with the identical brakes to a competitor for a mystery shop, their estimate of what needed to be done was very high! The good shop explained the proposed repairs and showed me the part conditions of what needed to be replaced. These places have mystery shoppers for a reason, to find out stuff like this and have it reported back to them. I am a little angry at the poor Car X associate today. I will complete a lengthy report on the poor and exceptional work. If you want to see which places do well consider mystery shopping them. I have learned so much about "tricky" mechanics and the honest ones. | |
| Janice Millette-Smith | 7/23/11 |
| On May2nd I took my car for an oil change to Car-X at 8579 N. Michigan Rd., Indianapolis. Per my invoice #0660864, my car was serviced by Mechanic #217, Brown. The mechanic did not replace the cover after filling my oil. Because my car doesn't normally use or leak oil, I didn't check the oil until after I'd taken a trip. My host noted told me I may be leaking oil becuase she found an oil spot on her drive. I really doubted it was from my car, but, to be polite, I checked under my hood. The engine and everything else was covered in oil. The cap was lying upside down half way covering where it should have been tightened. There was not enough oil left in the engine to get a reading on the dipstick. Not only could the engine have been burned up, but I could have been stranded on the open highway with a broken down car, or could have caused an accident when the car broke down. To make matters worse, if possible, I looked up your corporate headquarters and sent an e-mail addressed to your CEO. Though the site said I'd have a response in 2 days, today is the 5th day and my complaint has just been ignored. What kind of action do you take in cases like these to appease your customers and protect your reputation? Or is it just another case of buyer be damned? | |
| Norman Stanley | 7/29/11 |
| Website email goes nowhere...corporate won't return my calls...scammy scammy scammy | |
| "JONNY OOJ" | 8/2/11 |
| FIRST LETS SAY THAT NO ONE IS PERFECT. LETS CONSIDER THE SCENARIO OF THE EARLIER MENTIONED HONDA.....THE TRANSMISSION ACTED UP A MONTH AND AHALF LATER AFTER THE FLUID WAS CHECKED? TECHNICIANS ARE NOT FOTUNE TELLERS....THEY DO NOT SEE THE FUTURE. NOW FOR PARTS----IF YOU GO TO THE STEAK HOUSE AND GET THE PORTERHOUSE, DO YOU THINK THE RESTAURANT PAYS $23 FOR THAT STEAK? NOPE-YOU PAY FOR THE SERVICE AND CONVEINIENCE. $3 FOR A QUARTER POUNDER AT MCDONALDS...BEEF IS $1.50 A POUND...... SEE WHERE THIS IS GOING??????YOU CANT TAKE YOUR OWN STEAK TO THE RESTAURANT. THERE ARE GOOD MARKETS AND GREAT TECHS IN EVERY MARKET...DON'T DISCOUNT CARX AS A WHOLE. YOU MAY GET IT CHEAPER AT SIX-PACK-JACKS BUT NO WARRANTY AND NO NATIONWIDE WARRANTY. THE CINCINNATI CARX MARKET IS MORE THAN WILLING TO GO THE DISTANCE FOR CUSTOMER SERVICE AND THE FLORENCE , KY. LOCATION IS AWESOME. | |
| Kat | 7/3/11 |
| Took my car to this horrible location on W.Washington St. located in Indianapolis, IN. These people did a poor oil job, one week later I returned because my check oil light came on so the guys had changed my oil again. The guy stated that he had to re-lube my oil filter because it had a small hole in it. So 2weeks later while traveling I blew my engine due to no oil in the car, and a leak that was never fixed or so called "RE-LUBED" long story short lets just say ""LAWSUIT""...PLEASE avoid these ripoffs...I rather take my car to the dealership or to pops two streets over!!! | |
| Robert E Smith II | 7/1/11 |
| I presented 3 coupons from online that we supposed to be honored at the car x on GLEN ESTE WITHAMSVILLE RD in Cincinnati Ohio. The first one was for 5 dollars off on an oil change. Because I got the oil change discount this coupon was not honored which was ok with me. The 2nd coupon was for 20.00 off on a muffler. I had a NEW mUFFLER installed. The manager said"I took a loss on this exhaust therefore I cannot honor this coupon. Ok #3 coupon was for 20.00 off ANY PURCHASE of 100.00 or more.My bill was for $194.00. With NO excuse on this one they WOULD NOT honor this one either. Why put coupons online when you when they do not honor them. I have called CORPORATE 3 times with NO satisfaction or results. Yes it is only 20 dollars, but it seems to me that they want you business, but once in there they have their own policys. I WILL NOT go back to this shop again. BEWARE and be sure you ask before entering this store......I am submitting this to the BBB | |
| Luciana | 6/10/11 |
| Car-X on E. Dorothy rd, Kettering, Ohio On 6/04/11, I had my car towed to Car-x because it wouldn't start and it was smoking badly. I told them | |
| Luciana | 6/10/11 |
| Car-X E. Dorothy rd Kettering, Ohio First time I ever had a problem with my car. I broke down an hour away from home. The car stopped and started smoking, plus the engine light came on. My first thought was that I blew the head gasket. I had the car towed on Saturday but the mechanics couldn't look at it until Monday. The mechanic called on Monday and told me I had a cracked manifold and I needed a new freeze plug then I would be able to take the car home. He quoted me a price of $967.37 including labor and he would call me when it was done. Closing time for them is 7pm, so I decided to check the status at 3pm, when I got off work. The mechanic said it wasn't finished but it would be on Tuesday. Tuesday I call to check the status, the mechanic wasn't there, and they had to wait for the parts to come in, it would be ready on Wednesday and the price was now $1087. Wednesday,I called and the mechanic said it would be ready by 3pm, he was just bleeding the system. So when I got off work, my friend who lives 2 minutes away from Car-x, came to get me from work. We got there at 4pm, the mechanic came at 5pm and didn't look at my car until 6pm. I went over to my car to check it myself when the mechanic finally came over to update me. I, being a woman, knows a thing or two about cars, so he wasn't speaking about anything I didn't understand. I even asked about scenarios, resolutions, and possibilites, even pointed out parts and their functions. He then took the car on a test drive and said it was overheating. It would be another day before it was fixed. Plus he had to run a diagnostic test to check for problems. Now sort of disappointed for having to make that long drive there and back, I went home. Thursday, the mechanic calls and now I need a head gasket, water pump, and thermas stat. He originally told me the head gasket was fi | |
| Ed Osowski | 5/6/11 |
| I had excellent experience with CarX at 1098 East Dundee Road in Palatine, IL for over 8 years. I went in on 5/5/11 to have the main seal replaced, and they did an excellent job. Charged me $589 which was below my other estimates of $1,100. They even replaced the transmission seal at no charge. Here is where the story gets strange. They called me and said the passenger side axle shaft was hanging by one bolt. They would replace and charge me parts only since the right wheel was off already when they did the main seal. They quoted $200. When I picked up the car they charged me $250 and the invoice said $50 for the part and $200 for labor. It turns out I had the same axle shaft replaced by them 17 months earlier and the part was $69. I didn't have my paperwork with me when they called me. I would have expected that they would have checked their records before they contacted me. They would not honor the 1 year warranty and I found out that the part costs about $79 to $160 for a new axle shaft. After complaining three times to them, no satisfaction. They maintain they paid $229 for the axle shaft from a local parts store, when I called that store they said their max price was $87. Car X said they build a warranty into their part pricing. Needless to say, they lost a customer who did business with them for eight year. | |
| AD | 3/20/11 |
| I took my car to the car-x on South Kingshighway in St. Louis because I needed to get an oil leak repaired. They told me because of the massive oil leak that I needed a new timing chain, cover gasket, and a camshaft. After all the work was completed and I paid them I drove home. I was almost at my house when the car started smoking. I called and told them the problem and he said to bring it back in and they would check it. I'm now without a car because of their poor work, something else messed up. They weren't rude or anything but I wish I had my money back. | |
| Cynthia Brown | 3/7/11 |
| I went into the car x store on 3/3/11 to have an oil change done and to check my brakes with no serious or major problems. Dustin gave me a print out of all the work that needs to be done on my brakes, totalling nearly $700. Afterwards, upon retrieving my vehicle, I went to pull off the lot, got less than 1/2 mile away and was hearing an extremely loud ticking noise coming from under my hood on driver's side. I immediately turned the car around and went back to tell (Dustin) who was working at the front desk what had happened when (Herb) the mechanic who worked on my car was coming out of the shop and I approached him to ask him what he did to my car. I told him that I did not have this sound when I came here and what did he do. He said let me check your hub caps for loose screws. I told him it wasn't the hubcaps, that something is wrong and it needs to be fixed. He then said to me that the oil that he put in probably was too thin and that he would have to put a thicker oil in. I told him that I had to be to work and that my daughter was going to bring the car back up to the shop.I told him that I have always given them my business and I did not understand that he would do me like that. I told him that he should not be doing me like this and for him to mke it right. He assured that he would. I was also made aware that I would have to bring my car back on 3/5/11 to have him to replace a valve that was leaking transmission fluid, for a job that he was supposed to have done in February 2011, in which I had paid for. I have been leaking fluid every since after he claimed he had fixed the problem last month. Well my daughter took the car back and they told her that they was going to change the oil and add a booster and for her to drive thecar on the highway for awhile and this should clear up the problem, but the ticking noise is still there.I truly believe that they did absolutely nothing to my vehicle. I did not have this before I pulled on their lot and now they are refusing to accept responsibiity of the internal damage done to my vehicle. Now Herb and Dustin is saying that the problem is in the engine.This is not true, because if this was problem in the engine, my engine light would have lit up on my dashboard. I have a 2002 Pontiac Gran Am with a little over 85,000 miles on it. And the least little noise or problem that occur, I have always taken my car to car x, but every time Herb works on my car, something goes wrong. Now I am having to come up out of my pocket to pay another mechanic to correct the problem that they have caused. I will be filing a complaint with the BBB and the Attoryney General as well. I am also going to call the corporate office about the bad practice received on my behalf, even after I had paid for services to be rendered and did not receive.I feel like I have been taken advantage of. I have been depressed and stressed out over this all day to the pont that I could not function or focus at work. Can you please advise me as to if I have a case against this type of bad practice of trying to scam individuals such as myself? I was really paranoid when my daughter picked me up from work and the noise was so loud, sounding like a time bomb ready to explode. Part 2 (Car x) My appointment was set for Saturday, March 5, 2011 at 7:30 am. I arrived at approximately 7:34am for the valve gasket to be done that Car x did not due when I was told by them that I needed and was supposed to have been done on February 14, 2011. Dustin came over to me and begin to tell me how they were going to take care of the valve gasket and how they was going to change the oil and how they were going to put some expensive stuff into the oil and how this process may take up to two or three hours. I told him that I had nothing planned for the day and that I had nothing but time and I was going to wait. They made me sit there until 12:49, which was the time that I had left. Well getting to the issue at hand. As I was sitting waiting patiently, Dustin came to me, making accusations that someone have been under my hood in the last couple days, because Herb showed him that I had a crack in my oil can and that someone had been tampering with it, and that I had silicone all around the bottom my engine. I told him that nobody has been under my hood but you guys. I told him what would I look like taking my car somewhere else in the midst this problem that you all did and need to correct. He kept saying that someone did and that he was no going to argue with me. I said to him that Midas was the last car shop that worked on my car and that was in December 2009 and that was just a brake job. Nobody has worked on my car since then but them. He kept saying that somebody did and just recent and I probably did not know about. I said I would know who worked on my car and I am still saying that you all are the only one. I said to Dustin, that I have been bringing my car to you all for the last year or so, and the only somebody been working on my car was you all. He kept trying to make this the issue now. An hour or so later, he comes back and tells me that Herb found some silicone on the bottom of the motor and this why it was causing the ticking noise. Then he tells me that they went online and pull up this information on ticking noise coming from the engine and this why I was getting the ticking noise. He gave me a copy of it. Dustin went to get Herb to show it to me. I went out and look under the hood, which was mounted in the air, but what I saw looked too fresh, like someone had literally put it there. It had the appearance of how toothpaste looks when you squeeze it from a tube onto your toothbrush. Herb never did any talking, just Dustin. He began to go on and on about some cram shafts that was going to be needed and now I really need to get this oil pan fixed. I asked him about the cam shaft and the cost, he said that he would give me print out before I leave and that he did know that they were costly. He showed me on the computer the cost of which would be around $250 each, not to mention the labor and that I would need two of these and he said the total cost would be around roughly $800.00. Then Herb comes back out of the shop holding this really dirty oil filter and shows to me all these little particles floating in it and never saying a word, but once again, Dustin is doing all the talking as to this being another problem. About an hour or so later, Dustin comes to me to tell me that Herb was almost through and that the ticking noise was still there and will be there until I take care of the problem. I only went in on Thursday, March 3, 2011, for a simple oil change, and to have to correct the problem of my still leaking transmission fluid and to have my brakes looked at and incurred all of this. If this was the case, why didn’t they detect this of all of the other times when I was in there. Such as when they installed me a new alternator which was in February 2011 or when they gave me a transmission flush , which also was in February 2011, or when they have given me oil changes before, no one said anything I did not have this problem before I came and now all of a sudden they have managed to create these problems. I truly feel that I have been taken advantage of. Car x has taken me through so much. I have been so distressed and distraught over this whole ordeal just in the course of three days. I have been so loyal as to giving Car x my business and really thought that I have finally found a repair shop that I can trust and they have proven me different. I have lost all trust and credibility with Car x and I will never as long as I am driving take my car back to them again. | |
| Corinne | 3/1/11 |
| Wow! I have had nothing but wonderful service for many years at the Car X in Westmont Il on Ogden Ave. Pete was the first manager and Joe is the manager for about 3 years now. Both very profesinal and helpful. Joe is the greatest. Never have I felt that they were trying to repair or sell me something I didn't need. Many times my car only needed minor repairs or an adjustment. If you want good honest service, see Joe in Westmont! Wonderful Mechanics! | |
| Roger Fisher | 2/24/11 |
| $500 to fix a squeeky fan belt. They wanted $1,100! My advice is don't trust these guys. Go somewhere else! | |
| doris | 2/24/11 |
| I took my car to Car-X on torrence in Lansing, Il to have my windshield motor repaired. The next day I came home from work there was a big crack in my windshield. The service writer denied that this could have been their fault (of course). I will never take my car there again. | |
| Chris | 1/29/11 |
| I took for oil change after seeing advertisement. They said, they will check for free, I said okay. I was there for 1 hour they didn't tell me though they were working on it, later called me in office and explained it requried $800 of repairs and explain the worse condition of car, listening to all that, I agreed that do repairs worth $550/-. I got the spark plugs replaced and transmission checked. Also 3 months earlier, I had replaced the transmission fluid from Honda. Carx said, everything is good etc... After 1.5 months my car is not drivable at all!!!!!!!!! I went to another mechanic, he said transmission issue, need $1550/- for fixing it. Carx is the worst shop, especially the one on Milwakee Road, Wheeling, Illinois. Never ever go there, the reception guy Bob is the worst rude guy and a cheater!!!! | |
| Edmund Simmons | 1/20/11 |
| On Monday.January 17th,2011 I visited Car X in Milwaukee,WI.Specifically 5434 N.Port Washington Rd.I needed a 4 wheel alignment.I was given a free front end inspection.Everywhere else I went wanted $25 to $50 dollars for this service.They told me the truth about the work I needed .I am a semi-mechanic myself.Every place else I went lied to the tune of $350 to $400 dollars.Needless to say the work was done at Car X in addition to my alignment.Special mention goes out to technician Phil Z.Due to his excellent customer service,mechanic expertise,and concern to deliver quality service.I will continue to have my vehicle serviced at Car X and try to convert all my friends and family to do the same.Thank you Phil and Car X. | |
| george seitz | 12/26/10 |
| My wife brought her ram pickup to the sheboygan carx because it pulled to the left alittle.We wre told that it was tie rod ends,steering stabilizer, and an alignment and also needed brakes.I ok'd the tie rod ends and alignment as this is also what I suspected.We wre then told that the truck had an inner axle seal leak wih had to be done before the brakes could be done,also possible so I ok'd this, total so far about $1800,?,.when Igot the truck back the steering wheel was off center and the truck pulled worse than before.I started to do the front brakes and noticed the left axle nut did not have acotter key in it and had been chiseled, heated and hammered on with the rsult that the wheel bearings were junk.Checking everything else that was done I discovered that the steering stabilizer was wrong and had been smashed by the drag link and was leaking oil,the tie rod ends had not been disturbed, therfore not replaced.The front wheel bearings are integral with the front hub and cannot be serviced but apperently carx tried to open the hub for some reason,destroying it.When I called carx they asked me to bring the truck back in wich I did against my better judgement.They replaced the bearing hub and steering stabilizer while I waited. Carx gets a dismal failure at this point.My wife and kids drove in that truck on a daily basis and the axle nut and junked wheel bearings were potentialy life threating.One month later I finally got the truck to another shop to be realigned and have the steering wheel centered and was told that not only had there not been an alignment done but the adjusters had been stripped and couldnt be turned,the one tie rod that had been replaced was the wrong one and was hazardous.we are considering legal action against carx at this point.This not only damages carx but all shops and mechanics as I will do all work on my vehicles and advise you to do the same if at all possible. | |
| beverly Stokes | 11/9/10 |
| The manager at the car-x off Dunn and I-270 has a very bad personality. He don't know how to talk to customer professionally and should not be in this business. ( working with the public) He needs to be fired and maybe they would get more business. | |
| Lynn | 11/7/10 |
| My daughter brought my son's 1996 Bonneville in for an oil change to the M & A inc DBA CAR-X at 260 Skokie Valley Road, Highland Park, Il 60035 on 9/22/2010. A day later there was oil all over my driveway. She brought the car back and she told them she thought the car was leaking oil. They checked it out and said she was crazy and nothing was wrong. My son just came in from college and checked out his car. The car has not been driven for the few weeks since my daughter brought the car back in to car x. there was oil on the garage floor and the oil level was only at half level. I would think an oil change and a leak would be a basic skill a mechanic should be able to do. Also if a customer has a complaint don't you think the mechanic would take his time checking out the car not just a few minutes. The cost of the oil change was 25.95 and the customer id was 1322014023. If you want to talk to your manager and mechanics at this location. Obviously I would never bring any of my cars into this shop again. | |
| Victoria | 10/21/10 |
| Car X - 1108 E. Oakton Street, Des Plaines, Illinois. I brought my car to Car X for brakes. I was told my car would be ready by 3pm. (It was 9am when I dropped the car off.) I did not receive a call so I called at 4pm and Car X said that my car would be ready in 10 min and to come over and pick it up. I arrived at CAR X in 15 min. and they said that my car was on a "test" drive. When they came back from the test drive they said something needed to be adjusted. I paid my $425.00 and took my car home. The car was never fixed. I called after I was in my car for 10 min and told them that they needed to fix it. They said that was no problem. The next day I went back there to drop off my car and they then had it for an entire day. I had to bring the car back 5 times and they fianally admitted that they did not know what was wrong with the brakes. I demanded my money back and they refused. When I had my car fixed by another repair shop they stated that nothing had been done to my brakes. I am in the process of contacting my attorney for my refund. DO NOT BRING YOUR CAR HERE. THEY WILL TAKE YOUR MONEY AND NOT FIX YOUR CAR. THEY HAVE A REPUTATION FOR DOING POOR BUSINESS IN THE AREA. | |
| Annie | 10/9/10 |
| My boyfriend and I took my vehicle into the CarX shop on Ogen Ave in Berwyn, IL because the vehicle needed a new piece of muffler pipe welded on, and my boyfriend told the manager of the store that he wanted a "new" gasket put on as well. My boyfriend had to leave for work, and I remained there to await the completion of the job. I was informed that I would have to wait an additional 30 minutes for the gasket to arrive, I hade no issue with this. When the job was completed I went to the desk to retrieve my keys and the reciept, the job had been paid for by my boyfriend before he left. I took the recipt out of the Warranty booklet it was slid into, and saw that they not only did not use the new gasket, they did also did not show a credit for the purchase of the gasket. I questioned the manager as to first of all, why "I" was not consulted regarding the decision to not use the new gasket. I believe this is an decision that should be made by the customer not the shop. Aside from this, had I not questioned the charge for the new gasket, we would not have been credited the amount of the new gasket. This is deceptive practice and should not be tolerated. Did the manager think that because I am a woman I wouid not have noticed, much less questioned the charge of the gasket??? This is bad practice for a shop and I cannot say much better of the manager. | |
| Debra Owens | 4/22/10 |
| On Wednesday, April 22, 2010, a phone call was made to Car-X Auto Service 906 West Bradley Ave, Champaign, IL to see if I could have my car towed into their shop because the car would not start. The manager said they had time to check the car out and that he would call with an estimate. The manager did call and explained that it was the fuel pump and the repairs would cost $972. Nothing was mentioned at that time, that there would be a charge for the estimate and neither myself or my daughter signed anything at that time. I thought the estimate was high, so before we told the manager to go ahead with the repairs, I called 7 other repair shops in Champaign. The estimates I received to repair the fuel pump were between $625 and $650, although one other shop gave an estimate of around $800. I told the manager of Car-X that we were going to have the car towed to a repair shop down the street because they could repair it for $347 less than Car-X, he told me that if I could get a written estimate from that other repair shop, that he would match their estimate. I knew then, that he had not been honest with me or my daughter. When the tow truck came to get the car, the manager would not release the car until I paid Car-x $78 for the diagnostic check. This was never mentioned to myself or my daugter. The manager of Car-X knew we needed the car repaired as soon as possible, so he took advantage of the situation, not thinking that we would check around for other prices. Now I am not only out for a $95 towing bill, but Car-X basically stole $78 from me too. I have filed a complaint with the Better Business Bureau and hopefully, I will be reimbursed the $78 from Car-X. I am writing this, so other consumers are not taken advantage of and that they know that Car-X is not honest with their customers. | |
| Jodi - Cary, IL | 5/4/10 |
| On April 16th 2010 my husband brought our car into the Car-X in Des Plaines, IL with a radiator leak. We were told it needed a new radiator which was quoted at $690 (parts and labor) - ok a little high, but like the above person we needed our car asap. This is what the issue is: AFTER the radiator was COMPLETELY installed and we called to pick up the car we were told the head gasket needed to be replaced and quoted $3400 to $4000. AND the car is not drivable. We were shocked!! First by the price but most concerning the they did the radiator work and they did not advised of the additional work until we were going to pick the car up. The car is '92 lexus and is not worth more the repair dollars. Now the car is going to the junk yard and we are STUCK with a $690 charge for the radiator that they would not "buy back". This is extremely unsetteling that work would be done knowing the car is undrivable and would need thousands of dollars of additional work. I feel this is very hinky and I would almost say we were scammed and hooked. After the long explaination my question is: Why would Car-X replace the radiator when it would be obvious that more intense work would need to be done - I feel extremely deceived by the manager. His story was way different from the mechanics and seemed to back-track on some of his comments when the mechanic told us, what seemed to be the actual findings and options. I did search on Car-X and it seems there have been some very questionable transactions. I looked on the BBB.org for the Car-X in Des Plaines and it shows that it is no longer in business - dated 2008. Is this location actually a Car-X location? I sent a complaint to Car-X Corporate at the above address and asked if there is anything that can be done about the charges the the Des Plaines Car-X location charged for the raditor and labor for a car that will end up in th | |
| jason | 5/7/10 |
| I managed a car x store in libertyville, I'll. I had to quit due to the owners sales practices. These people are not honest. He was selling brakes. And other parts to people who did not need them. I could not do this to innocent people. Please fom one honest person to another be carefull when taking you cars to car x. Thank you for listining. Jason | |
| Mary Ann | 5/24/10 |
| I took my Cavalier to the CarX in Carmel, In., I think it was on Keystone Way. A REALLY nice young man helped me and answered many questions that I had for him. I only needed an oil change but my questions were about other possible situations with my older car. His name is Denver. He was SO polite, professional and thorough that I will take my car there just because of him. I hope someone will pass this compliment along to him. Thank you. 5-24-2010 | |
| St Louis | 9/7/10 |
| I went for an inspection and was told that I needed a new rack and pinion. I had this installed and this work took till closing time to fix. When I got my car back, the steering wheel was completely upside down. I wonder if they took advantage of me because I am handicapped and installed the rack and pinion backwards. I had arrived early that morning and it took ALL day. The manager said he had to get to his son's football game!!The car should have never been released in that condition. | |
| poor | 9/7/10 |
| Car-x mechanics do not know what they are doing. Do not trust them and they are more expensive than most other places. | |
| HOFSA | 6/11/10 |
| The shop located in Leon Springs, Tx, in the San Antonio area failed my truck on a state inspection. I looked up the inspection rules concerning the serpentine belt that failed, and the rules say "Serpentine belts are not to be rejected merely for cracks in the ribs." Then the shop overcharged me for the new belt. They had it delivered by Advance Auto Parts. They charged me $89. I called Advance and the belt would cost me $38.69. Not counting the discount the shop would receive, they marked the belt up $50 for a 118% mark up. Today, I discussed the matter with the shop mgr. He said that some cars had a separate power steering belt in addition to the serpentine belt and since mine didn't the serpentine belt ran the power steering and therefore had to be replaced. He also said he couldn't find the invoice for the belt they bought from Advance, but he checked with a dealer and their charge to replace the belt was $30 total more than I paid. I just called North Star Dodge, San Antonio, and they quoted $40 for the belt and $90 labor,which is $24 less than I paid. In summary, I question the need to replace the belt. I then question why I was charged so much more for the belt then they paid for it. I understand the need to make a profit,but this is excessive. I've tried to submit this complaint to CarX headquarters through their web cite but it doesn't work. | |
| kd carey | 6/19/10 |
| Beware CarRx I took my 2003 VW Golf diesel (86,000 mi) to the shop to replace a front light bulb. Got a call back- the timing belt and top right motor mount needed replacing. Tec suggested replacing water pump and pulleys, etc (conversion kit) when replacing the belt. Estimate for parts (belt + conversion kit [$685] and mount [$160] and labor [467.50]) was $1312.50 after discount (voice mail). I found a new timing belt + conversion kit for $ 285 on the internet. When I returned the called and questioned the part cost, I was told the part cost was non-negotiable so I cancelled the repair and returned the next for the car and replaced bulb (bulb [$22.00] and labor [$34.00])-- my charges with tax and shop supply was $60.20. Think of what this car would cost if I bought the parts and had Car Rx assemble it. | |
| Anonymous | 8/25/10 |
| Don't go to Car-X on Rollins Rd in Round Lake Beach, IL... they advised I needed several repairs and the estimates were much too high. I went to my friend's mechanic who has been doing repairs for over 20 years. I did not need anything that Car-X advised... and they actually sprayed something on my rear brake cylinder and told me it was leaking. There was no leak! DO NOT TRUST THEM...DO NOT BRING YOUR VEHICLE THERE. fyi....an hour after getting an oil change there, my oil light came on, car was ticking....and my car stalled. I could have engine damage now.. and am looking into what to do next. So upset that a simple oil change can lead to all of this. | |
| terry stop and frisk | 8/30/10 |
| after reading the consumer blogs about car-x write or call your consumer protection division of the attorney general office for the state of illinois respectfully. | |
| Jacqueline in San Antonio | 8/2/10 |
. I'd like to share my story because I feel like I'm being ripped off majorly. Today while I was on my commute to Boerne my car started acting funny started to tug and pull. I figured the smartest thing to do would be turn around because I had a feeling that I would not make it all the way up there. Across my apartment complex there is a CAR-X . I figured Ill take it there so in case they need to keep it i'm just across the way. I pulled in and parked and went inside to talk the attendant ( whom i later found out was the manager).I was stressed already and just wanted to see what was wrong with my car. I explain all the details of what my car was doing. I'm a little apprehensive of shops because I know for people who are uneducated about automotive repair well it seems they may be a easy target. He took my information and while we were talking he handed me a paper and said " here,sign this paper this gives me a authorization to check your car out and see what needs to be done" what he called a complete diagnostic check. I said" ok fine ( signs paper) just please call me with an estimate before you do any work so i know first what's wrong and how much this is going to cost me". So i then leave and go home to wait . Approximately 2 hours later i get a phone call . He proceeds to tell me some valve covers are leaking and my ignition wires are saturated in oil. Estimate is 387 dollars! Im thinking WHAT?!! " So i told him to let me think about it. I called my father who owns his own repair shop in Illinois , He calls CAR-X to see what exactly was going on with the car. When he calls me back he says No, don't get the work done its a 200 dollar job..not 400. I figured as much so I call CAR-X and say I cant afford to have the work done ..please just do an oil change . The guys first words is " you KNOW that's not going to fix the problem right?" I'm like YES I know but i still need an oil change. He said fine Ill call you in an hour to let you know your car is done. Two hours go by no phone call. Finally I call to ask if its done he said yes it all done. So I ask for my total....."its going to be 130 dollars".....My first reaction is WHAT??!! for doing exactly what on my car?No work besides an oil change was done to my car at ALL!! I'm totally be ripped off why am I being charged?!! He then smugly says "did you not read the paper you signed?" I'm thinking the one that you had me sign to just check my car which at NO POINT IN TIME YOU SAID I WAS GOING TO BE CHARGED 100 dollars ?! I proceed to tell him If I would have known I was going to be charged 100 dollars for you to do nothing on my car I would have never let you put a finger on it...this is unethical,bad customer service,FRAUD and I refuse to pay for that. I feel that you took advantage of the fact that I was stressing out in the morning you were vague about the whole thing. You cant just expect for someone to just be okay with the fact that they're being charged for something they were not even aware that there was a charge for. " His response was" well you cant expect for my employees to work for free" He said he'd knock off 50% of the charge. So I call corporate CAR-X I tell them my story and they said they would get back to me before 5. Well its 7 o'clock and my car is still across the street at CAR-X . I refuse to be made a fool of , how many other people did they do this too. I will continue to call corporate tomorrow and try get something resolved but this is FRAUD! This CAR-X is on the intersection of Babcock and Huebner on the NW side of San Antonio . Their phone number is 210 696 3400 In total confusment- Jacqueline | |
| Shampucci | 8/12/10 |
| Went to Car-X at 2737 N Central Ave in Chicago for an AC check and was told I had to replace my compressor and the condenser and dryer also otherwise they would not warranty the compressor, they said metal shards from the old condenser would ruin the new compressor. The cost would be a little over $1400.00..............I know there's a markup but I found new parts online for $386.00 and that was for all 3 parts!!! The service manager showed me dye under a black light where the compressor was supposedly leaking and it was so little that it looked like someone had just rubbed some dye on with a toothpick. I had a friend come over with the proper gauges and freon, he tightened a few fittings and bolts, added some freon and fixed the problem for $40.00. What a big difference. I heard the service manager ask the tech if he took the gas out because I denied the service. I wonder how many people get cheated and overpay this company every day. The Better Business Bureau will get a copy of this also. | |
| mark | 8/13/10 |
| Alot of negative reviews here. I had my car fixed in Eden Prairie Mn last January and the job wasn't done right the first time. I brought it in and the new manager wanted to charge me alot more. Luckily I had an insurance claim and they picked up most of the bill minus my deductable. The new manager didn't want to help out with the bill so I called the corporate office and talked to Diane who did a great job of helping me out. She put me in touch with the Ashby the local area manager, i tried calling him but he was out I talked to his assistant, I didn't get his name but he works at the Bloomington store, he was also helpful. When i was called that my car was done the manager was short on the phone, I told him I left a message for Ashby to call back, the manager said I know and you don't owe any more and hung up. I went got my car the manager was very cold and didn't say much. With the economy the way it is you need to be nice with your customers. I have brought many cars there through the years and never have had a problem like this. If you ask me if i will go back to the same store, and if I have a problem I know who to call. | |
| Karen | 6/29/10 |
| O Stars extra poor Took my car in because transmission shifted hard was told it was valve body that needed to be changed OK it cost me $1223.59. 1 month later still having problems braught it back was told there was a few adjustments that had to be made OK. another month went by still having problems took it back the machanic went for a ride with me and yes something still isn't right. kept the car again and was told a cylanoid needed to be changed OK picked the car up brought it home my husband opened the hood and noticed the screw that holds the battery was missing the screw that holds down the air filter and the screw that hold down the air intake were all missing brought it back was told by the owner that it's no big deal he'll get some screws and put them in took 30-40 minutes to look for the proper screws couldn't find any so went over to another car took the screws from it and put them in mine. the next day my car still isn't working properly was told to give it a week so the car could learn OK gave it a week and still isn't running right took it to another repair shop they changed spark plug and spark plug wires my car no longer has any problems but was told to keep an eye on the transmission because the valve body and/or a cylanoid will most likely in the future need to be replaced well It supposedly was just replaced so went back to CARX to to let them know what had been done and the owner was very short with me and told me to get the F--K out and if I was going to call corporate office to tell them they could also kiss his A-- | |
| Cheryl Frank | 7/12/10 |
| My husband took his older model suburban into the Car-X in Greenfield WI. on July 5th. He needed a small pipe replaced between the muffler and catatlytic converter. The pipe had to be ordered so he sat there for almost 4 hours waiting for the pipe to come and the job to be completed. Since he was on vacation the rest of the week he only drove the car a couple of times but noticed that the car was making a rattling noise. He crawled under the car and found the clamp was net secured on both sides and an additonal clamp that he was charged for was no on at all. He took the vehicle back and asked if someone could take a couple of minutes to rectify this and he was told they were too busy, he asked if someoned could at least slide under the car if they did not have a lift available and was told no, he was offered no recourse so he came home after stopping at a parts store to buy his own clamps and put them on himself. Its sorry that in this competitive market nowadays that better service can not be guaranteed. I've read some of the other stories and I suppose I should be grateful that that is all that went wrong. Guess we'll find a real mechanic from now on. We work too hard for our money. | |
| Afshan | 7/21/10 |
| Car-X auto service # 4904 at 5434 N Port washington Road Milwaukee, WI is dishonest, rude, unprofessional and very daring towards lieing amd yelling at customers. We took our isuzu Oasis there because the engine light was on. We were told that it was the solonoid problem and it would cost about $200.00 dollars. When we arrived to get the car we were told to pay $600.00. When we mentioned that it was not the price that was set the person named, Alex lost his temper and started yelling. Once when our Toyota had the emission light came on and we took it to get checked we were promised that car would be ready the same day but at 7:00 pm that evening when we called the same person, Alex started yelling and told us that the car was not ready and we owe them $70.00. When I mentioned that the person in the morning who checked the car in stated that the car would be ready and that the diagnosis fee will count towards repairs if we get the repair done from Car-X. At that Mr. Alex lost his temper again and kept on roaring for half an hour. When I yelled back at him he said he was going to move my car from the Car-X. We are never going back at Car-X and please all of you out there go take your car anywhere but Car-X. | |
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