5500 Wayzata Blvd., Ste. 1600 Minneapolis, MN 55416
(952)593-9943
Reviews For Buffalo Wild Wings Corporate Office
Chris diaz  | 5/21/12 |
| I love buffalo wild wings hot food yummy!! You guys used to be so good here in illinois But now they just charge alot and always get my Order wrong and never really put much sauce on my Wings or sometimes come to table cold :( I believe if you pay for all of the above at least Give good service and food come on!! And also the sauce i order hot barbaque or mango habenero Is either not hot or the wrong one they mix it wrong!! Im sick of this poor service !!! Thank you for heAring my complaint hope you guys get it Together. | |
| | 5/15/12 |
| I used to work for this company. I liked it and everyone was nice. The managers were super friendly. I never got a complaint, I was always very attentive to my guests. But as I read these comments I realize all the things my coworkers did wrong. I apologize on their behalf and I'm sure on mine as well. My life was good until I worked there for 3 weeks. Then I got something thrown at my head by a MANAGER, and "playfully" hit in the face with a large to go box, yes the same manager and there was a bruise. I had someone stalking me inside my work and also in the parking lot, and after countless times of my manager saying he would kick them out or call the cops HE NEVER DID. The cooks were treated terribly as well. If any server was sick and we tried to call out we got threatened to get fired if we didn't show up. So for fear of getting fired people would show up sick, throwing up, fever, coughing. Real FDA approved right? Everyone was always getting yelled at. The managers are extremely bipolar. We also got in trouble for asking for weekends off. I loved eating there but I got good service because I work there I will admit that. But to work at a Buffalo Wild Wings..pick a different place please. You will regret it. I am still there unfortunately. | |
| Amber Kellams | 5/20/12 |
| Buffalo Wild Wings in Orange california, was by far the worst restaurant i have EVER been to. My husband and i waited 20 mintues to be acknowledge but our waitress. She then placed our order for 2 Cokes and a Sampler, the cokes came right out, by this time it is now 4:15 we received our soda at 4:05. by 4:30 our waitress came by our table and said " let me check on that sampler for you" another 20 mintues goes by. Our waitress again comes by our table and says " let me check on that sampler for you" REALLY i thought you where suppose to do that 20 mintues ago!!!! by this time i am irritated and very upset, i told my husband we are going to pay for our soda's and leave. I went to the front of the restaurant where i wanted to pay and i was told i couldnt pay, the manager then comes to the front, i explain to him the situatin and told him all i want to do is pay for my drinks and leave, he then said no its ok we got your drinks and let us walk out!!!! he didnt apologize didnt offer us any compensation, i will NEVER return ever again. The customer service was terrible!!!! the manager had no customer service skills!!!! But i must add same day my husband i drove to the cerritos, ca location excellent customer service!!!! 100%. | |
| Disgruntled Employee | 4/26/12 |
| Worst company in the WORLD to work for. Ok so maybe I'm exaggerating, but seriously, do NOT work for this company. It is horrible. Not only do your managers not care about you, but the Home Office doesn't either. Your stress levels and quality of life is just not worth it. | |
| A.R.G. | 5/2/12 |
| A GROUP OF ME AND 11 CO-WORKERS WALKED ACROSS THE STREET TO THE BUFFALO WILD WINGS IN BLOOMINGTON INDIANA. OUR SERVER TOOK OUR ORDERS FAIRLY QUICK, HOWEVER WE SAT THERE FOR 45 MINUTES WITH NO FOOD, WE HAD TO GET OUR FOOD PACKAGED TO GO,WHEN WE GOT BACK TO OUR OFFICE WE WERE MISSING SEVERAL THINGS. WE CALLED AND THE OWNER BROUGHT THE ITEMS TO OUR OFFICE. THE OWNER MADE EXCUSE AFTER EXCUSE AND GAVE US GIFT CARDS. HOWEVER, THE ESTABLISHMENT WASN'T THAT BUSY, SEVERAL OPEN TABLES, THE OWNER SAID THEY HAD A LARGE PARTY THAT CAME IN, HOWEVER WE SAW THEM, IT WAS AN 8 TOP AND THEY WERE EATING WHEN WE CAME IN. I WOULDN'T HAVE BEEN AS UPSET, EXCEPT ONE OF THE GIRLS HUSBANDS CAME IN 30 MINUTES AFTER US, ORDERED AND GOT HIS FOOD, ATE, AND WALKED BACK TO HIS OFFICE IN 45 MINUTES. I AM NOT SURE WHAT HAPPENED BUT IT WAS AN AWEFUL EXPERIENCE. PERHAPS YOU CAN TRAIN YOUR STAFF AND PROPRIETORS IN HOW TO BE MORE EFFICIENT WITH LARGER PARTIES. | |
| Dale Conner | 5/2/12 |
| I am advising all my friends in Florida, Colorado, Georgia, California and especially in Cabarrus County NC to stay away from this place at all cost. This past Friday they let go a waitress there that was a young mother of 4 children. She had been there for 4 years with rave reviews from her customers. She and her husband have not ever taken government help in raising their children as they know it is their responsibility. Enter the "new manager" last year and immediately the harassment of this young waitress begins because she had larger tips than one of the managers friends who was a waitress there. For an entire year, she has been through hell dealing with this manager even though her customers praised her. Her manager tried to get her fired last year, but could not produce any evidence to support her claim so corporate would not let her do it. Then on Friday when she was told she was being let go and why she asked to see the tape (yes they tape their customers) This could not be provided and thus far corporate has not stepped up. So if you would like to continue to support the people that stand in the welfare lines please do so, but when an injustice like this has been done to this 4 year veteran of BWW without evidence to back it up I say boycott the place until this manager is no longer able to do this to another hard working mother because she may not fit the "hooters" image of her friend. Please support the people that work for their children by taking your business to someone that can appreciate them. | |
| Matt Hubbs | 5/2/12 |
| I am from kokomo In. I called to place a carry out order. They put me on hold for 20 minutes. I hung up and called back. I placed my order. When I arrived at the time they told me, it took 20 minutes to wait on me. My food was cold. I will never go back! | |
| brandon bell | 5/1/12 |
| I work at the new buffalo wild wings in lehi Utah. I would love to speak to corporate because MOST of the cooks are being treated like complete shit. There is so much stuff that managers are doing that are against company policy. Please contact me. 801-691-8107 | |
| ernest wilson | 5/1/12 |
| This has to rank as the worst dining experience ever, under cooked chicken and over priced food, with garbage service on top of everything, a truly horrible place to eat. My wife and I stopped into a recently opened Buffalo wild wings restaurant in Sarasota Florida (University Parkway) one Saturday afternoon for lunch. The place looks kinda cool and we always have enjoyed Hooters chicken wings, so we thought lets give it a try, I mean how can you screw up chicken wings? Wrong! They were greasy and slimy and then covered in some hot sauce, and when I bit into one it was still red inside! We ate at the bar and I called the lady over who served us and showed her, her response was, yes, they are all served like that, we deep fry for 8 mins. and then serve. I wasn't getting anywhere with her, the manager came over and I told him the problem and he said oh, you want extra crispy? I told him I just wanted chicken that was safe to eat and not have to worry about salmonella poisoning, they brought out chicken that he said they cooked 16 mins ( for extra crispy), we has a side order of coleslaw which was the most tasteless stuff I have ever eaten with carrots and celery, what a disaster. Such simple food, it's a shame, a great place, nice bar, but serving crap like that. I don't know if they need to redo the menu or put a whole new crew in there. The manager Rich, who seemed nice enough told me he personally doesn't eat the stuff, I think I know why! | |
| | 4/22/12 |
| I currently work at a bww and let me tell you I loved my job when i started our managent was fantastic! 6 months and a whole management change.later I hate going to work. The gm sitting in her office and talks behind other managers back to employee's even going as far as being caught by other employees talking about them! A few weeks ago an incident happened which took a week to get corrected.I have recently started a second job after I asked for months for more hours amd got no where our agm told me I had to "chose my bread amd butter job" and "weekends are manpdatory" no where in out hand book does it state about weekends and not being able to work two jobs to support my young child as being a single mother I feel I am being discriminated upon and will take it as far as i have to to make sure this never happens to anyone else | |
| Wings were half raw and they did nothing about it | 4/19/12 |
| Wish the ratings could go into the negatives because I would certainly give negative stars if I could. We ordered 60 wings for our family dinner the night of my birthday, which was a month ago and when we got them home and sat down to eat, the first few we bit into were red, not pink, but red and bloody in the middle. Between myself, my husband and our kids, we didn't even get through a half dozen (pulling them apart to check at this point) before we decided we weren't finishing them and risking getting salmonella poisoning. I called BWW and at first the manager's attitude was "well, what do you want me to do about it?" and I told him we spent $30.00 and it was my birthday dinner and we couldn't eat them and by this time of the night, we weren't about to drive all the way back over, wasting our gas to bring them back to them, we tossed them. I wouldn't let him off the phone until he agreed to do something for us and he finally said "well, I guess I can send you a gift certificate", so I gave him my information and here it is a month later and no gift certificate. So I called this past week and the manager that answered was just as rude as the guy that night and he said he'd have to check the manager's log and he would call me back. 3 hours later, no callback, so I called him back and he said there was no mention of it in the "manager's log", so he would have to wait and talk to the manager that worked that night (like he couldn't call him up right then) so at that point, I told him I will just take it up with Corporate, since they don't seem to have the customer service skills to handle things at their restaurant. This is the BWW on Quebec St. in Lake Worth, TX. Avoid this place like the plague!! | |
| Amanda | 4/15/12 |
| My four friends and I went to Buffalo Wild Wings in Hurst Texas off 820 and Central. The waitress was very rude to us at the very beginning. Rolled her eyes while we ordered our drinks, looked at my friend like she was stupid for asking her to toss her chicken. We asked for the manager after so many rude appearances. He apologized to us said he was sorry. Went to talk to our waiter and she flipped out in front of all of the customers. After that she never came back to our table. My friend went and refilled her own drink at the drink station. Also she went to every other waiter and talked crap pointing and laughing at our table. The bartender made it a point to come to our table and be a smart ass if we were doing okay. We then asked for the manager again waited twenty minutes for him to show up. He then came to our table put his elbow the table with his chin in his hand. Asked us of we knew for a fact that the waitress was talking about us. He said he heard that we were being disrespectful as well. He made us feel like we were in the wrong after we had been treated so poorly. He then tried to explain us about customer service that we have to be enjoyable therefor our experience will be enjoyable. Never saying sorry for his employees behavior or even the two other employees that were laughing at us. I thought customer service was the customer is always right ? Three out of five are waitresses and we have never been that disrespectful to a customer nor has our manager ever made the customers feel like they are in the wrong. After we felt so disrespected my friend spoke up and said we just want our checks. One girl said she wanted her food for free he then comes back and takes fifty percent off and makes my friend pay for a water. As we were leaving our waitress comes by our table and calls us "cheap hoes". This was the worst experience with the staff and a manager at a restaurant. | |
| | 4/16/12 |
| I currently work for buffalo wild wings and it is terrible!!!! The manager cares more abouy getting money rather then its employees or even the guests. Nobody communicates and sometimes they schedule too many people on a shift so you waste gas going to work only to be told that they dont need you that day! I cant wait to find a new job because this is terrible! This is a corporation of people who couldnt care about anything but money! Beware of B-Dubs!!! | |
| Erin Hasker | 4/8/12 |
| My Husband and I were celebrating our aniversary last night. We went to BWW in Jefferson City, Missouri. When we walked in there were not many customers. We were never greeted! We stood at the counter for almost 7 minutes before my husband finally asked someone if we were supposed to seat ourselves. Finally some rude kid seats us. Approximately 13 min later a waitress comes up and asked us what we wanted to drink. I dont know why because we never received them. We ordered an appetizer, 20 min later we get the appetizer from some other waiter. After we finished the appetizer she finally came back and took our orders. We asked for our drinks but still never got them. 40 min after she took our order we received our food. The wings were so cold that the sauce looked like crisco on my wings. I was supposed to receive ribs with my order and never did. I asked one of the nearby waitresses what was up with my order since I could not get the attention of our regular waitress. About 30 min later the ribs finally came. I would compare the ribs to road kill! They smelled discusting and tasted even worse. Them having been freezer burned was probably the best flavor on them, since the rest tasted like carcus that laid in a ditch for a week before it was served. We still never received our drinks. Finally we were ready to go and went and stood by the counter for 10 more minutes waiting to pay for that ungodly mess we were served. The kid that seated us says in a rude teenaged fashion "who was your waitress" well I would like to know too, but since we never really saw her but one time I dont know. Finally she came over and had to check us out. They never said Hi, Bye, kiss my butt or anything. This is "THE WORST" experience I have ever had in any establishment and you will never have mine or my husbands business again! I am also going to tell as many people as I possibly can about how terrible this place is!! Hopefully it will be closed down in a couple of months and we wont have to worry about it anyway. I really do believe that corporate needs to pull their heads out of their butts and realize what type of morons your hiring to operate an establishment. In this economy I would think you could hire someone to run your business who knows how to operate a BWW maybe at least hire 1 person over the age of 17 who does not have their little head in their butt!! All in all, your establishment is discusting, your service is poor, your music is too loud and STOP hiring only teenieboppers and boys who are just trying to look cute for the little girls! If I could rate your establishment lower than a 1 it would be a negative 10. Sincerely, One pissy customer | |
| Stacie Burnett | 4/4/12 |
| This was my very first time entering your establishment located in Calument City, IL and I want to let you know that this was the worst experience that I have ever had in any restaurant. I was attending a party that had twenty-five guests. I arrived there at 7:20pm, Tuesday, April 3, 2012 with my two sons and my husband. Given the amount of individuals in the restaurant, the manager could have clearly stated that given the amount of staff and the amount of people in our party, they could not accommodate. He, Brian Miller, did not. We waited twenty minutes for the table, which I did not have a problem. Once we were seated at around 7:40 pm (the entire party wasn't there; it was nineteen out of twenty-five but they were in route), they placed our orders. My family's order was on a separate ticket but it was together. The remaining party arrived which would involve the staff to include additional tables. The staff was very rude during this process in which we had to notify the manager in order to get the situation rectified. An hour later, my order arrived, extremely cold. My sons nor my husband received their food yet so I made sure that my sons ate. Thirty minutes later, my oldest son received his food which was also cold. My husband nor my youngest son received their meal. At 9pm, neither still received their meal and the remaining party, other than the few that arrived an hour prior, received their meal and the party was then preparing to leave. When I discussed this with the manager, he specified that he is going to check on this. He completely avoided the party the entire night. They only had one server for a party of twenty-five which I thought was unacceptable for one person to recall so many orders. My husband finally spoke with the manager twenty minutes later (my son nor husband still didn't receive their food) and he was extremely rude which made my husband very upset. I couldn't believe what type of service we were receiving and what made the matter worse is that a party of ten showed up twenty minutes after we were seated and the orders placed and they all had their food (warm of course)before our party. I am totally disgusted and think that something should be done with your employees. I will never enter this establishment again. | |
Jperez  | 4/1/12 |
| I was fired from Buffalo Wild Wings In Apple Valley CA. Buffalo wild wings corporate people need to take a good look into making sure Managers are following rules, Why do I say this is because theirs favoritism and the GM that runs that restaurant its only 22 years old so they run that place like if it was high school. The GM doesn't treat employees write she is not fair with every single one of her employees that work their. I think if you guys from corporate check on this Management team you guys will find out that they are not following corporate rules. I have more Information to share about how they are unfair with with employees. Jorge Perez Cell (626) 806-3543 | |
| Williams Family | 3/23/12 |
| Racism at Buffalo Wild Wings Glendale, Wisconsin Bayshore Mall Town Center On March 23, 2012 my husband decided to try the Buffalo Wild Wings restaurant in the Bayshore Mall Town Center in Glendale, Wisconsin. We were picking up our daughters and decided to finally try BW3's. The restaurant was not very crowded and we were seated as soon as we arrived. After sitting for more than 20 minutes and not having a waitress, I gestured for one of the waitresses to come to our table. We asked if she was our waitress and her response was no. She went over to several other waitresses standing around and then came back to our table and said that she did not know who was supposed to wait on our table. She lingered in the area for a while and finally said that she would take our order. We waited for another 30 minutes and our food had not arrived. Three young caucasian girls came into the restaurant and were waited on and served in less than 15 or 20 minutes. We gestured for another waiter in the area and asked to see the manager. This waiter left in search for the manager. This took more than 10 minutes. Finally our food arrived and it was "ice" cold. We told the waitress that we did not want the food and set it back on her tray. We asked again to see the manager and as we waited we walked to the counter in the restaurant. Unbelievably, the assistant manager came out in the restaurant in a huff and told us that we were going to pay for the food She stated that she was going to wrap up the food and we were going to pay for the food. She was extremely rude and disrespectful. My husband and I are older adults and African American. We were in the restaurant with our teenage daughters and were disrepected in front of the other customers. We felt as if we were in a time warp going back to the civil rights era. We told the young lady that we were not going to pay for the cold food and poor service. We had not touched the food. The Assistant Manager said that she had called the mall security. The mall security arrived and said that we needed to pay for the cold food. We told him that we did not feel obligated to pay for cold food that we did not eat and sent back before the waitress left our table. They next called the Glendale police and five or six officers came into the restaurant. We explained the situation and they said that the management wanted us to pay for the cold food and extremely poor service. We told them that we would not pay and would go to jail if necessary. The police officer told us that a $49.00 bill was not worth going to jail. We thought that this situation warranted a stand and we were willing to go to jail versus paying the bill for cold food, poor service, and for being publicly disrepected. We finally agreed to pay for the mushrooms (less than eight in a cardboard container) and the few sips we took out of four sodas which came to $13.00. We experienced extreme racism at Buffalo Wild Wings and will continue to pursue this situation until we recieve action from the corporate office. | |
| E.Wess | 3/20/12 |
| While walking into BWW in pascagoula,ms,one of the men at the told me and a group of friends if we sit at seperate table then there will be no gratuity. After we finish eating our checks came back and not only did we have to pay for gratuity but the manager had the worst attitude. We paid for our meals and our waitress switched everyone's receipt and tried to give everyone less change. It was the worst customer service and they have been like this numerous of times and this is the last time I will be present at a bww. For the manager to be so rude disturbed me as a paying customer.I am never eating there again! | |
| Shannan Roberts | 3/16/12 |
| My husband & I went to your Vacaville, CA. franchise store today. Honestly...we received the worse service today than we have in 10 years anywhere. Unfortunately in our opinion that's really bad as we both have jobs that require alot of nation wide travel. Now normally when we go there we get a different girl (consistantly) today however, we got another girl that we've never seen before. I asked our regular waitress if todays server was new. To our surprise today's server has been there since they opened. When I asked to speak to the manager, he took entirely too long to come & see what his customer needed. I am very confused as to why such an oblivious server was working the Fridays lunch rush & the floor manager was too busy to address his customers needs or input!!! After waiting 10 min. he never showed up!! I really don't want the waitress to be in too much crap, as being a business woman & business man, we feel as though her superiors set her up for failure. I hope in the future we don't have to discuss driving to Sacramento, Ca. (a 45 Min. drive each way) to go have hot wings for lunch on our day off at Hooters. Respectfully, Shannan Roberts | |
| cassandra weatherall | 3/3/12 |
| March 2nd, 2012, my fiance, my son and I visited the location on airways, in Southaven, MS. We were seated and told who our waitress was. She arrived 10 minutes later. We placed our orders and received a speech from the waitress to make sure what we order is what we want, because if we send it back she would be in trouble and get written up. My fiancee ordered southwest bites for his appetizer. When they arrived they were burned and the the young man that brought them to us was non chalant about it. My fiancee sent them back to the kitchen. Our entrees arrived 40 minutes later. I had ordered onion rings and fries were delivered. I didn't mention it because i didn't want to wait for my food another 40 minutes. Upon the completion of our meal, my fiancee gasps and i immediately ask him what's wrong, he replied that he cut his tongue. His mixed drink had glass chips in it and cut his tongue. We reported it to the waitress and was told she would inform the manager. The manager never shows up. My fiancee was comped a free drink. I'm insulted at this point and place a call immediately to another bww chain and ask about the protocol if a customer is injured. It was explained to me that an incident report should be done. I approached the manager and explained what happened. He states he is unaware of the injury. I also inform the waitress that i was charged for onion rings that i didn't receive and she pulls a dollar out of her pocket and gives it to me. ENRAGED. We gave all info to the many manager and were informed someone from | |
barry  | 2/21/12 |
| The store in Derby,ks is one of the better ones i have went to. Though i have had to wait on food for 15 mins it is not unreasonable when they are busy (and they were) the staff seems nice, a little in-expirenced. | |
| Alicia Theodoroy | 2/14/12 |
| My daughter works at this location Odessa Texas and I have to say this place is so unprofessional. I want to find out who I have to talk to about so many matters like my daughter purse was Feb 12 2012 around 1:00 a.m.stolen from this location and and there was no customers only employees there. I have called and filled out a police report and the GM has still not gone over the video from the camera.I have called up there 3 times and still nothing. I have threaten to call corporate! Also other employee's and stolen from my daughter register and once again the managers never reviewed the camera to see who was in her cash register! They also promised her a pay rate raise when she started back working here and still nothing. They told her they would fix her pay check and never paid her back pay! Let talk about one of the food mangers named Goose who does cocaine and comes to work high and has sex with most of the employees which some of them are minors and even beat the hell out of one of the mangers at a party they went to. My daughter called one day to make sure she had to go in at a certain time and this man answered and said I'll look at your schedule if you show me your tits?? REALLY!! I have keep quit long enough! I am writing hoping someone will investigate this matter and I am going to keep a copy of everything I do and send out about this matter to until this PROBLEM get resolved!!! | |
| Carrie | 2/15/12 |
| My boyfriend and I walked in to the Huntsville Alabama store off of Jones valley and were seated. Next thing we know 5 minutes had gone by and we had not been greeted. After that we decided to wait 5 more minutes until we walk out. Long story short we went to Red Robin across the street. That location will never see me again. Oh, and I am a server myself. They should shape up. | |
| Doug Weiner | 2/7/12 |
| I went to the Buffalo Wild Wings in NE Cola SC. I wouldn't eat there if they paid me to. When a "manager" comes up to my table and talks to me like it is my fault the food takes almost half an hour I can't imagine buying food there to pay this "managers" paycheck. I do not remember his name. He was a dark skinned middle aged slighty tubby black man. I do not appreciate someone speaking to me like I am a child. I did not ask this man to come talk to me and would have enjoyed the rest of my stay there without his condescending attitude. Its amazing how uncaring and non customer service oriented this "manager" was. Please screen the people who will be running your stores. | |
| Ricardo T. | 2/5/12 |
| Feb 1, 2012 here in San Antonio Texas I was so embarrassed and disrespected at the southeast location. My girlfriend and I rarely go out because of our busy work schedule. We drove around the city deciding where to eat. We ended up driving to the Northside to downtown, from downtown to Flores and Military and from Military to Southeast Military. It was around 11:00pm. And after driving all over the city we decided to go to Buffalo Wild Wings (Great ha ha). We go in and the dining room is quiet and not greeted by anyone. I approach several workers and out comes the manager. I say to them all uncomfortably "are you all still serving?" The manager responds "yes, in the dining room we close at 11:30 but the bar at 1am and the grill closes at 12:30". So I think to myself "I used to work in restaurants and everyone in the dining room is cleaning". I tell them let me see how it looks and we"ll decide where to eat. With about 15 mins till the dining room closes my girlfriend and I decide to go into the bar. We go in and sit at a table, we know what we want. I tell the waitress "can you take our order" and she responds, "Im sorry but I cant right now im really busy". So I ask her ( me being kind again because I've worked in restaurants) "well who will take my order?" and she says "order from the bartender". So I stand at the bar waiting for a few minutes and then comes the bartender. I asked for 2 shiners and suddenly she starts studdering. And then out comes the same manager. He says " Its my decision and I am not serving you tonight because you have had already too much to drink". I think to myself WTF!!?!!!?! I tell him what do you mean I've had too much to drink?!?!? ( with not one ounce of alcohol in my system and a group of about 10 people in the corner with their glasses full of alcohol on their table and screaming out because they a | |
| Ricardo T. | 2/5/12 |
| Feb. 1, 2012 in San Antonio Texas, I was so embarrassed and disrespected at the southeast location. My girlfriend and I rarely go out because of our busy work schedule. We drove around the city deciding where to eat. We ended up driving to the Northside to downtown, from downtown to Flores and Military and from Military to Southeast Military. It was around 11:00pm. And after driving all over the city we decided to go to Buffalo Wild Wings (Great ha ha). We go in and the dining room is quiet and not greeted by anyone. I approach several workers and out comes the manager. I say to them all uncomfortably "are you all still serving?" The manager responds "yes, in the dining room we close at 11:30 but the bar at 1am and the grill closes at 12:30". So I think to myself "I used to work in restaurants and everyone in the dining room is cleaning". I tell them let me see how it looks and we"ll decide where to eat. With about 15 mins till the dining room closes my girlfriend and I decide to go into the bar. We go in and sit at a table, we know what we want. I tell the waitress "can you take our order" and she responds, "Im sorry but I cant right now im really busy". So I ask her ( me being kind again because I've worked in restaurants) "well who will take my order?" and she says "order from the bartender". So I stand at the bar waiting for a few minutes and then comes the bartender. I asked for 2 shiners and suddenly she starts studdering. And then out comes the same manager. He says " Its my decision and I am not serving you tonight because you have had already too much to drink". I think to myself WTF!!?!!!?! I tell him what do you mean I've had too much to drink?!?!? ( with not one ounce of alcohol in my system and a group of about 10 people in the corner with their glasses full of alcohol on their table and screaming out because they al | |
| Nicky | 1/25/12 |
| This is the second time I have found hair in my food at the location in College Park MD. However, not just a thin peace of hair but a very long piece cooked into the wing. Can someone call me about this matter because I am ready to find a lawyer. I am sick and tired of eating hair. Make your people wear hair nets. My number is 202 553-6049 | |
| Rose Mary solano | 1/25/12 |
| I just had to post the experience my 18 year old daughter and her friends experienced at the Buffalo Wild Wings in Nampa, Idaho. After the waitress failed to come back to their table to check on them, she finally went over and told the girls that the reason she gave them bad service is because other waitresses their said they had seen them there before and were bad tippers. She proceeded to tell them that they were uneducated and did not understand the wages waitresses work and then asked them to please at least leave some change on the table to be courteous. I worked in the restaurant business for several years and know for a fact my daughter would never stiff anyone even if she had to give them her last dime. However, I just thought this was the worst customer service ever. If you can't handle getting stiffed, get out of the industry but don't belittle yourself or the company you work for by making uneducated statements and requests of your customers. | |
| Still waiting! | 1/23/12 |
| Went to state st. Ann Arbor bw3 for a pick up of 100 wings and two salads. Returned home to find only 50 wings and several hungry hockey players. We live over 20 miles away so we were not driving back. Manager told us coupons would be put in the mail that Monday. Well several phone calls and many excuses it's going on 3 weeks and still have not received "the coupons." | |
| N/a | 1/23/12 |
| I work for this company in Michigan, this buisness is run by men, it's a buisness for men. The women i work with are objectified daily not by the customers but by the managers i have witnesses a manager slapping one of the other servers asses. Currently the managers have made it clear that we are alo replaceable we walk in to work every day wondering if today one of the managers will be in a bad mood, if we will get yelled at or even lose our job for anything that could be a customer making a mistake about boneless or traditional wings. I have witnessed managers going out to their car to get high, or inviting underaged employees to their place to drink and smoke. This job makes it apparent that even though i write this in our Michigan managers wont be drug tested and someone from corporate will not come and visit any of these stores to assess how these managers run their shifts or even talk to any of it's current or past employees about the way they are treated. This company has great food but sometimes really shitty people are running it. I hope someone reads this and decides to really look at BWW's in Michigan. | |
| Mythandrio | 1/22/12 |
| Stopped in for a quick beer or two. Who the hell gets off charging almost 6 dollars for a G D Beer for another dollar I could have had one of their meals. I'll never go back after being raped over a single beer like that. I'll pay 3 or 4 but really, you can buy a whole six pack for those rediculose prices!!! | |
| Mary | 1/17/12 |
| My daughter worked for BWW in White Marsh Maryland. her insensitive manager Theresa fired her for taking time off to reunite with her fiancé who returned to USA after almost a years deployment in Afghanistan. Her one manager, Carol was understanding and told her to find an associate to fill in for her for one week, which she did. When she returned to work , Theresa told her she didn't care if the military gave short notice (this is for security of our troops, by the way) and that she was fired. This illustrates that BWW employs heartless uncaring managers who do not support our troops and their families . How insensitive to fire an employee of more than two years for taking some time off, even though it was short notice. We informed our Marines family readiness office and will recommend all personnel of the military not to support BWW because they do not support them, even though they hypocritically say they do by participating in events. They will support you as long as you patronize them with your money, just don't try to work for them and ask them to support you. | |
| Greg Almarode | 1/16/12 |
| I had had a bad experiance on a visit and walked out, I had notified the general manager in the Lake Forest restaurant Jeff and he invited my family back to show us the poor visit would not happen again. It was 100 times better. Today I came back for lunch Jeff came out and introduced himself and made our visit great. I would recomend Bww service to everyone I know. Jeff needs to be in every establishment you have. GREAT GM | |
| Betty | 1/11/12 |
| I give you a 1, only because the resturant in Parkersburg West Virginia, Stinks, It ALWAYS smell like SEWER GAS. Can't hardly stand to go to the ladies rooms, have to cover you face to handle it. This can't be healthy for you. The food is great, the people are nice, and they can't help that the owners of this big chain does nothing to correct this on-going long time problem. The remodeling looks great, but it still stinks, they have to smell this even in their kitchen, the ladies room is attached to the kitchen. Just come to that store and check it out, Please I have complained before and I have seen them in there putting water in a drain, all the drains needs flushed out completly and that may help. I will wait for a answer, Thank You. BW | |
| J Webb | 1/12/12 |
| Group of 8 refused service by the manager because we wanted to eat in a smoke free area. Yes I'm actually allergic to tobacco smoke. No they don't even make an attempt at a non-smoking area. Entire group is non-smokers. ADWA violation and probable OSHA violation regarding their employees. Yes, there are other places to eat and we did take several hundred dollar's worth of business elsewhere and hence,the call for a boycott. | |
| BC Crocker | 1/12/12 |
| Waxahachie friends: Just letting you know that Mallorie Brooke Crocker and Zachary Kyle Hanna ate at Buffalo Wild Wings in Waxahachie this past weekend. Got double billed on card, now unauthorized charges are appearing on his card. Had to cancel with bank, etc. Getting the run around from management. I am posting this any where possible to save you the frustration. | |
| Dawn Reital | 1/10/12 |
| They let my 12 year old take the hot wing challenge that consist of 12 wings in 6 minutes but then instead of finding a way to get milk because they ran out they gave him water. How smart are they in Saint Joseph MO. | |
| Charles Benton | 1/11/12 |
| I recently was employeed at BWW in San Antonio, TX Zarzamora Store. Today I quit because of the disrespect and threatening atmosphere there. I was direclty insulted but Curtis, one of the managers who is supposed to always be right, he was wrong. I work three jobs to include this one. I am active duty. I have been deployed twice. I am a soldier. Well Mr Curtis took it upon himself to think it was ok to insulf my past job experienece and also the integrity of my own health problems. He made a joke like you are a medic, I would just tell you to give me a bandaide and Ill do it. All these things we said and not to forget how he completely insulted my health. When he found out that I was leaving the army for medical reasons, He said all snouty, for what, Aint nothin wrong with you...And I said cancer. There was a very long pause and he had nothing to say but im sorry. I was like no. no. Just dont. and left after I checked out. So after that inccident I continued to work at this store until this one and final inccident with Mr Curtis again. I was ask by the am bartender to make a shot I ordered that she didnt know how to. I was still training for my bartending expierence. I made a little to much and didnt want to waste it so I gave it to the customers who ordered the one. Well long story short I was called into the office and Mr Curtis and MR Al wanted to talk to me. Curtis did all the talking and blatently said I stole from the store and I will pay for those two shots. Also said I will not be behind the bar any more for no reason. He said that if so much as hears me step back there, Im terminated. I did not like being spoken to the way he did because there is more to what he said to me but I dont recall the whole verbatum. Later on that night I finished my shit and called the bar manager Virginia and she hasnt replied. But I did tell Al that I was not coming back until i had spoken to someone higher. If I could have a regional director call me I would greatly appreciate it, 210-687-4478. | |
| Art Gijon | 1/7/12 |
| My family and I decided to try this Restaurant for the first time on 1/07/2012. We first called on the phone to inquire how long the wait time was for a party of 10 and were told in an unfriendly manner that they didn't know and we would have to come in to see. With some reservation we decided to drive the 30 minutes from Whittier and find out. When we arrived @ 6pm we were told that the wait would be 15 to 30 minutes, so we chose to wait. After waiting an hour and watching party after party being seated 1 family member had to leave so I then approached the hostess and let her know that our party had been changed to 9 and then sat down and to my surprise I watched her seat a party of 7 that arrived over an hour after us. after an hour and a half had passed and people that came in after us were leaving and commenting to each other that they couldn't believe we were still waiting we approached the hostess again and asked her what was taking so long, she said she was working on it and called her manager so we sat back down. Her manager came and the hostess told her our situation and how long we had been waiting, the manager then asked her if we wanted to sit outside (the temperature was 55 degrees) and when the hostess told her that we didn't the manger unknowing that we had 1 baby and 1 toddler and were sitting 3 feet away from her rolled her eyes, shrugged her shoulders and rudely said oh-well they'll just have to wait all night then. After that comment we decided to leave and returned their pager and didn't even receive an apology for her rude comment or her poor customer service. The worst part about it was that our family was visiting from out of town and it was our last night with them. | |
Dianna sutton  | 1/5/12 |
| I love the new buffalo wild wings that just opened in logansport indiana, my family have visited the new site several times. on 1-5-2012 my son and i ate there, when paying my bill i received a 6 free wing coupon to complete your survey.I tried to complete the survey but was informed that a completed interview for this check number had already been completed.I would like my free wings! | |
| Richard Veraldo | 12/31/11 |
| On December 30, 2011 my wife and I went to your location in Bay Shore, New York to eat. We were put on a waiting list and told it would be about 1 hour for a table. There was a UFC event on the TV that people were watching. After waiting an hour and a half I asked the greeters about my table and they told me no one was leaving. I went to the rest room and noticed people sitting drinking ice water. It suprises me that a company that prides themselves on their food and service would find this as a way to bring in customers. There were 7 other parties on the list waiting besides my wife and I. I don't know if they left or not. I will not be returning to or recommending Buffalo Wild Wings to anyone I know. | |
| Alex Brewer | 12/21/11 |
| Today at approximately 1:40PM, my admin ordered lunch from the following location: NORTH LAS VEGAS Phone: 702-642-0055 190 West Craig Road N. Las Vegas, NV 89032-1190 She ordered my favorite six Asian Zing, six Parm wings and nachos for herself. The representative at the store told her it would be approximately twenty minutes. When my admin arrived the rep stated her ordered was given to someone else, so she would need to wait twenty minutes more. She returned to work. I contacted the store and asked to speak with the manager and was placed on hold until Tammy answered. I explained the situation but Tammy stated her representative never received an order and basically call me a liar. There was no apology nor did she offer to retake the order and have it waiting. I know this is not the type of service that Buffalo Wild Wings presents and I do expect a follow-up call. I can be reached at 702-343-5714. Alex | |
| Cynthia Davila | 12/18/11 |
| I was at the Laredo Wild Wings at 6929 San Dario #11. I had been sitting at a chair and when I moved back, I got stuck to the chair because there was gum on the seat. I ruined my pants and felt terrible embarassed about the situation. I asked to speak to the manager, Jose Cervantes, who asked me if I wanted to file an incident report. I showed him the gum on my pants. He returned with a form that I filled out. He then told me that he needed "evidence" and probably needed a picture. He told me that someone else could take the required picture for "evidence". I responded that I didn't think that was necessary as he saw my pants and as manager, I thought, his word was good enough. I am upset because I believe that the manager did not try to resolve the issue and wanted me to do something very embarassing as "evidence". Is this how managers are trained? What about taking responsibility for the fact that gum was left on a chair for a customer to sit on? | |
| Brandon | 12/15/11 |
| Recently I discovered a big change in BWW for the worse. I was at the Lake Charles, LA location an I ordered 10 wings. The size of the wings has dramatically shrunk in the last 6 months. I asked the manager why and he explained that they have a new supplier and buy the wings by the pound. He kept insisting that I was getting the same amount of wings since it was by the pound! I said, "Hold up, while I explain that you buying wings buy the lb and me buying them from BWW by the wing is not equivalent.". I could not get him to understand while he towed the company line that if Ie. BWW buys 100 lbs of wings that yields roughly 500 wings six months ago and today buys 100 lbs and because thy are smaller get 550 wings... Yes BWW is getting a deal from it's supplier the consumer is getting less meat on the wing. Puny wings. These wings were embarrassing. I've advised all of my friends to avoid BWW if you are going there for wings. In any city you can now name dozens of restaurants with wings, I suggest all try other local eateries and get higher quality down home local businesses versus the BWW giant that doesn't deliver value any longer | |
| Shirley Johnson | 12/10/11 |
| Only one complaint and it isn;t with our BW. I can;t get on the survey to do the survey. The closest I got to getting there it said to click on this link for survey. When I did it came up cannot be connected not enough information. Our meal was good and service was also very good. It was store #3008 in Boardman Ohio. And our servers name was Angelina V. She was a really pleasant person which sometimes this time of year is hard to find. Seems the closer it gets to Christmas the shorter people tempers get. But she was very nice. Thank you | |
| lookoutkids 32 | 12/6/11 |
| Big Problem in Stafford, Va. location... Managers are soliciting minors for sex. I know someone there who feels trapped ; there is already a suit there with an employee and an ex-manager, that she is still seeing.... Stay Away from this location!!! I DO NOT Think this is a reflection on Buffalo Wild Wings; only the local managers... Needs to be a SERIOUS investigation done!! | |
| Tammy | 12/6/11 |
| I have had really good experiences with BWW and I eat at the Beaumont, Texas Location quite frequently since my first visit a month ago. Sad to say I may not eat there on the regular anymore. One of my biggest pet peeves is gimicks and people who play schemes. I ordered my regular wings yesterday and on my reciept it had a survey you must complete within 48 hours and you an recieve 6 wings for free and have up to 14 days to redeem it. the only thing was that you could not use the reciept on the SAME day. So today which happens to be a Tuesday. I went to the store to redeem my free wings and they told me I could not because it was Wing Tuesday. they tried to get me to order a 10 piece wing. I just completed a great survey on these guys and they are NOT keeping up their end of the bargain. they said that the coupon could not be used on Wing tuesday although the reciept does NOT have that written. The cashier stated that there was NO WAY to ring up the order....BULLL CRAP!!!!! If I paid my money for wings regular price yesterday and I have completed a survey like required....give me my darn wings!!!!! | |
| no name | 12/3/11 |
| I am an employee of BWW and when I got hired by them they had offer me a wage, three days later talking with another employee, he informed me that they were not paying him what he was told they were going to pay him. I walked to the managers office and asked to verify my pay and he said a pay that was not the pay that I was told. He asked me If I can meet him half way and I agreed. When it was time to collect my first pay check, I was expecting 34 hours and some change. I only recieved a 4 hour check, I took the check and gave it back to him. The said they called coorporate and that I was going to get my check by tuesday. I waited until the following friday and has recieved no check then. I called coorporate and spoke with payroll, they told me that I was missinformed by my managers, that the dont issue any check untill the next pay period. So I went a month without recieving a pay check. A month later they said I was getting a raised 3 paychecks have gone by without me getting a check, that is 6 weeks. I called coorporate and they said that no paper work was submitted, so I texted my manager and told him that no pay raise paperwork was submitted. Today my manager told me that the GM Lied to me at the time and that I was not getting the raise. It is only a dollar raise, At this point I dnt know what to say about them. The Character and Integrity of my managers, well they dnt have none. I work hard, save the store money and if they pay attention to their security cameras they would see that. This store is in indianapolis, under district manager Greg, Mr greg is a very nice and to the point man. If i wasnt going to get the raise, why offer it and tell me that it was approved> | |
| scott | 12/4/11 |
| Over charged manager unwilling to correct inconsiderate insulting lost our business and any body we know the manager and staff should be fired for the inconsiderate treatment of there valued customers we don't complain to much but we can't let this pass times are bad customer service should be #1 midland Texas is the exception its boom town now customer service sucks. You lost our business here r the. Time we are here we will tell everybody we know about the bad service we had . Midland Texas, 6pm sun.Dec.04.2011 shift | |
| Dave | 12/2/11 |
| Let me start by saying that I used to enjoy Buffalo Wild Wings very much and went to the one in Sierra Vista, AZ. on a weekly basis. My experience at the brand new store in St. Robert MO. changed all of that. My girlfriend and I and another couple waited around 30 minutes to be seated which is okay because we asked for a booth. In the booth next to us three managers were sitting there laughing, joking, being rude and not doing any work. The waiter came and took our drink order and then went to the register to punch it in. Apparently he messed up the order and then came over to the managers and asked them if one of them would void out the order so that he could put it in again correctly. The managers sat there and argued about who was going to get up and reset the register for 10 minutes They were saying things like I don't want to get up you go do it, no I did it last time it's your turn. I finally turned around and said would one of you get up and fix the machine so that I can get my beer or they probably would have argued longer. Then one of them reluctantly got up and went over to the register and did what he had to do so that the waiter could put our order in correctly. It took him about 10 seconds and then he went back to his table and sat down again. Other than that the food was not bad, but because of the rudeness and overall behavior of the managers, I am reluctant to return. Someone higher ranked needs to get this group under control. | |
| Valerie King | 11/27/11 |
| Last week I visited your BWW's store on Washington St. in Indianapolis, IN. I was appalled on how one of the managers was acting during business hours and in front of paying guests. After witnessing his inappropriate, sexist behavior toward his "all female" bar staff. In appropriate as in, sexual innuendos, gestures, and even seen him pitch one of the servers in the ass. It was very apparent that this male manager was "in with the ladies" and treated the male staff like they were shit. I inquired as to what level of management he was and was informed he was the General Manager. Really??? This is how a Buffalo Wild Wings General Manger acts? We have always enjoyed visiting BWW's, however after our recent visit to the Washington St. store in Indianapolis, we will not be returning. | |
| FED UP | 11/13/11 |
| Well, I want to start off by saying I love Buffalo Wild Wings. You have created a wonderful place for the small town of Greencastle, IN. Thank you. But now comes my complaint. They have a couple of really nice waitresses. But there are a couple horrible ones. Melissa who never fails to jump down one waitress everytime she works. Which puts that poor girl in a nervous mood. Although the girl continues to smile and be polite and does not even back talk to her. You can read it in her eyes how she feels. Melissa rants I am a WCT whatever that is she needs to be let go. All the managers giggle and smile and thinks how she behaves is so cute. Jessie manager is lazy and is constintly on his phone. They have a clicky way there and the new girls are treated unfairly and it seems if you arent liked when you get hired you wont be and treated unfair. I go in there almost daily for lunch or dinner so I have seen my fair share of this. Kristine manager is too busy trying to pick up men it appears and I over heard a male employee say she had been txting him.And asking for sexual favors. This is a married woman. When his friend said to say something about it. He said no he needs the job to support his kids and pay child support. Those three need to go! Replace your management crew cause they have become way to clicky and let some get by with things they shouldnt. I heard one of the girls crying as she left. I asked her what was wrong and she stated nothing. after prompting her she finely broke down and said I got wrote up for a lie! She is afraid she is going to loose her job. Poor girl is so sweet too. And Dawn is wonderful there. List of great employees Dawn, Both Angelas, Addaline,Ashley, Caitlyn, Brittney,Jessica Holly,Lora, Cory. Sarah is constintly saying dirty things to the cooks in the back so load it can be heard in diningroom( remind you children come in too) Please send someone in and let them see this experience. And the girl Melissa is so mean to is Addaline. And the man that is being harrassed is Matt. Its a shame these people cant go to work without being afraid of loosing their jobs. I know for a fact those two need their jobs.I will be watching to see if a change accurs. Hopefully before those two loose their jobs. ~Sincerely, FED UP CLEAN THIS MESS OUT~ | |
| you would love to know | 11/3/11 |
| Karem Webb the owner of the buffalo wild wings in Baldwin hills california is the worst owner in the world he is giving your company a bad name ppl in our area don't like going there because of the managers like jesica bell,derwin Jones (Brian pavseic the so called GM) he is so scared of Karem Webb its like he's walking on egg shells i think you guys need to take your stocks back from him and tell hime to go back to McDonald's with his father | |
| Christina | 11/8/11 |
| I am writing this letter to express great disappointment in a recent visit to one of your restaurants. Although I have already sent this complaint online, I have received NO RESPONSE, and in the 1500 character limit, was not able to explain my anger thoroughly. On Friday, October 28, 2011, my boyfriend and I visited location #3337 (Osceola Parkway, Kissimmee, FL), as we had the Friday before, and almost weekly. When we arrived, we asked to sit in the bar area and were told to seat ourselves. When we walked into the bar area, we noticed that all empty tables had reserved signs on them except one, so we took that seat. Now let me go back and explain that this very same thing happened the Friday before. Except at that time, no tables were empty and we asked if we were able to sit at our “usual” seat even though it was reserved and were told no problem. Fridays are Latin Nights, and they had a professional DJ and were doing some sort of corporate type event there, which is why, we assumed, the area was reserved. But regardless, we sat, ate and enjoyed ourselves, despite the extremely loud “club” like music (which I’m not sure should be so loud when families are trying to enjoy their dinner, but that’s neither here nor there). Now back to the Friday at hand. We took the only NON marked table and sat. The waitress took our order and brought us our drinks. As we were waiting and watching Game 7 of the World Series, the manager approached us to tell us we had to move due to the reserved seating. We explained to him that it was the only table not marked and we were told we could sit in the bar. He argued with us telling us that the same group of people reserve the bar every Friday and that sitting in the bar means only AT the bar itself. After threatening to leave if we had to move, he rudely told us he would “allow” us to stay. After a very reasonable time, our food was brought out by a runner. But we had no utensils, napkins, bone plates, and an incorrect order of onion rings. So, we waited…. And waited… not eating, just waiting, for our waitress, who never returned to the table. After 10 minutes of waiting, and no return of anyone to the table, we left our money on the table and left. Without eating anything, and of course missing the end of the World Series. Now, despite the fact that the restaurant is about 15 miles from our house, in a different city, we still paid the tolls and drove all the way over there to eat. My major complaint is that I feel that we were discriminated against due to not being Latin. Why does the restaurant reserve the entire bar for anyone coming to Latin night, but the rest of the customers are turned away. Why would the waitress take our order and bring us drinks BEFORE telling us we would need to move. We most likely would have been done and gone before anyone even needed our table, especially since there were 6 other EMPTY ones. Basically it appears that on Fridays, the bar is reserved for patrons of Latin night and all others patrons are denied access. This experience has made a horrible impression upon us and we are very disappointed that this is allowed to take place. I would hope that this matter is looked into and that in the future, all patrons are able to enjoy your delicious wings, as we had on a weekly basis until now. So sad. The service and food was always pretty good when we would go. I have sent this complaint online and now also via post. | |
| Mr E | 10/31/11 |
| St Louis stores seem to be owned by a group of individuals who at every opportunity berate and cheat and lie to their store managers. Whenever possible they change the rules in their favor scam more money for their own pockets. Their whole aim is to use people and then dump them along the way. Absolutely no positive rewards or praise is ever bestowed on their workers. All of this is proven by the numbers that have quit in frustration | |
| Tracker5usmc | 10/29/11 |
| THIS REVIEW WILL BE COPIED AND FORWARDED TO THE CORPORATE OFFICE! I have been to the Buffalo Wild Wings on Jackson Drive in Independence at least nine times so this is not an uninformed or unobserved review. This branch of Buffalo Wild Wings is in definite decline, lacks every attribute of professionalism, and needs to be reorganized. My current recommendation for this location is to AVOID it at all costs. This afternoon (10-29-11) our family arrived at 4:10 P.M. and did not leave until 5:58 P.M. We were "seated" near the waiter’s station in the front room at a table and subsequently "forgotten" our waiter was Randall. The LEADERLESS, UNSUPERVISED, INDECISIVE, UNORGANIZED, UNPROFESSIONAL, IMMATURE, and IDLE workforce was busy fraternizing with each other vice serving the customers. Our order consisted of: two appetizers-garlic mushrooms and chips, a Cheeseburger with fries, a chicken salad, and two orders of the six piece Chicken tenders, requested sauces and drinks. This abundant and highly complicated meal took only an hour to be delivered to our table. In the meantime our family was given the "treat" of watching an over-staffed dining facility accomplish a lot of nothing besides demonstrating how to screw up a two-car funeral. From our vantage point we could observe at least 10-15 employees doing anything but their jobs. Eventually we were able to get the attention of a young girl in uniform who we asked if she could please check on the status of our order-she never returned and avoided our area after that. Randall eventually brought our food, we ate, and then left. My wife requested that I not speak to the manager while we were present. I agreed, but told her that I would be both writing a review and informing the Corporate office as to the situation. THE INDEPENDENCE LOCATION IS A COMPLETE DISASTER! AVOID IT! The even sadder second part of this situation is that the "Corporate Management" at Buffalo Wild Wings has adopted the cowardly politically correct approach to dealing with public complaints by remaining aloof and unable to be readily contacted by the consuming public. As this appears to be the regrettable policy, I think that I can effectively communicate in a manner which will be understood. One dissatisfied customer equals 250 negative reviews or recommendations. All four members of my family work in the public sector. Four times 250 equal 1000. I usually meet between 1800-2000 customers annually. Some ask locations of good places to eat, some are from out of town and are new to the area. I will start recommending that they avoid the Independence, Missouri location like bubonic plague. For an organization like Buffalo Wild Wings which has so much potential to be led and managed this poorly is beyond me. | |
| Kris | 10/30/11 |
| Last night I went to BWW in San Antonio, Tx on 1604. It was a fight night for UFC so there was a cover that I was glad to pay because I love the UFC so much. I found the table where my friends were at and waited for a server which they had already complained that they had been waiting for awhile.35 minutes later I stopped a waitress asking for the server she returned with a waiter who ten told me our waiter is new... understandable. I asked for a beer and e returned 15 min later with the wrong kind. 1 hr has passed and still no waiter. I stopped the gentlemen again that brought out the wrong beer and he said that our waiter had mixed up the cards for 3 tables all together. I said well that sucks... he then told me he would not lose his job by fighting me. He then threatened me saying he would fight meas long as e didn't lose his job. When I told the manager she just said she would take care of it. 1.75 hrs has passed and we still don't have the cards or the right beer. This is the worst experience I have ever had and will not go there again and neither will my friends. | |
| Anonymous | 10/25/11 |
| I would first like to start out by saying that I have been employed by Buffalo Wild Wings in Kenosha, Wisconsin for several years now. It has (for the most part) been a good experience. I could not ask for a better atmosphere to work in, and my co-workers are amazing at what they do and are genuinely good people. However, this atmosphere seems to be completely destroyed when I walk into work and I see Rebecca Rohel (the general manager). I assure you, it is not only me that feels this way. I could come into work in a not-so-good mood (and try to make the best of it), but once I see that she is there, she does or says something to make me unmotivated and be the direct source of why I do not have as good of sales or tips as I usually do. I try to put a smile on and do the best that I can, but she is constantly attacking and bringing down everyone’s mood. It’s safe to say that Buffalo Wild Wings is a better place without her. I absolutely adore the rest of my managers, who are awesome at their jobs and any one of them would make a great GM. Becky is hypocritical, rude, judgmental, and discriminative. Before even meeting Becky, she already has her mind made up to whether she will be cordial with you, or make your work experience hell. She discriminates against women especially, as all of we employees would agree. She has made several employees break down to tears during their shifts. I understand that her job is to run the restaurant and make sure that we are doing everything possible for the guests, but some of the things she says are very unprofessional and rude. Even though she is my boss, I feel that in order for things to run smoothly and to get the best results, she should have a certain amount of respect for her employees. This woman simply does NOT know what she is doing. There have been multiple times where guests have heard Becky screaming at her employees. One time, she was at the greeter stand yelling at one of the greeters. A guest walked in. Did that stop her? Nope! As she walked away the guest looked at the greeter and said- and I quote-, “Wow, what a bitch!” Another time, she was yelling at a cashier near the front of the restaurant about who knows what. A guest called over one of the other managers to tell him that he didn’t like Becky’s attitude toward her employees and that he would be contacting corporate about the incident. Apparently, that didn’t go too far. When Becky has a problem with you, or would like you to change something about your work, she will first tell all of the other managers (and even some employees that are her favorites) and gossip about it. I think that ANY restaurant needs a professional, adult to operate the business- not a high school student. To top this off, I have received word that last year during St. Jude’s month, she took a portion of the money donated for her own wallet. Hearing this was the last straw for me. I don’t know what kind of person would have the nerve to do such a thing. This being a charity that is very near and dear to my heart, I am appalled. It makes me sick to my stomach to even associate with such a person. I am almost ashamed to say that this woman is my boss. Please help the Kenosha, Wisconsin employees!!! | |
| Zack hill | 10/15/11 |
| Hi, im complaining about the location in fayetteville, arkansas. Our hostess ashley was very stuck up . We waited for 10 minutes before she decided to come from the other side of the counter and seat us. She barely did anything the entire time we were there. The resturaunt got busy and she didnt do anything unless she was told. Thats bad hosting and work ethic if you ask me. Also at one point a server sold alcohol to minors. A manager was informed nothing was done. That could cost you businesss | |
| OkieLady | 10/9/11 |
| This post is for Midwest City OK. Have never been overly impressed with the service, but my husband likes the food. We stopped in around 6 pm tonight after a movie and the three of us were seated. We waited more than 10 minutes and were never approached or acknowledged by anyone. The restaurant and bar were not overly busy; in fact, it was the least crowded of our previous visits. I told my husband that we'll just get up and order our food to go, because I didn't want to tip on this experience. We told the girl what happened, then ordered our food. She told me it would be ready in five minutes, and I guess my face told her "not likely" so she changed it to ten minutes. Well, somebody else was seated at our table ten minutes after we got up, and they were immediately waited upon. My husband was shocked and asked the waitress why she helped them and ignored us; she blamed the hostess for not telling her even though I had seen her waiting on tables around us! So 25 minutes later, I ask about our to go order. Girl goes to check in the kitchen, and we realize the guys that were seated after us at our old table were eating their food already!!! I told the girl that they needed to go get a manager at this point. He comes out, hears our story, checks on the food, tells us another 5 minutes. Finally 10 minutes later, he comes out with it and says, "sorry." That's it. We were never offered anything like a sincere apology or a promise that he would check into our concerns -- nothing -- not even a free drink! My husband says don't you think you should do something for our troubles. He says, "maybe I can give you a small discount." Really? Did he need to ask his wife, or maybe his mother?! I was so frustrated that I just wanted to leave. Husband pushed and pushed, and the manager finally coughed up $15 on our $33 order! I told the manager, "We all make mistakes, but how we handle them is what matters. You did not handle this one well." This was a horrible experience, but if he handled it better, I would have returned and given them another chance. Not ever going to happen now! That manager does not seem to understand that in this economy, you need to keep all the customers you can. It seriously sounds like the management training is lacking for this corporation based upon the complaints above. Maybe an episode of "Undercover Boss" is in order! zero stars for BWW | |
| Katie | 10/3/11 |
| After working for this company for a year, I think the reason that many of the stores are managed so poorly is they require ZERO management experience in order to be promoted. This leads to inconsiderate, inexperienced, ill-equipped people being expected to handle a stressful, high volume position. Maybe consider having some pre requisites in order to qualify someone for a promotion.(Such as, friendly personality, ability to work well with others, and general competence.) It is likely that the your overall satisfaction rating would increase considerably! Something to think about. | |
| Corey | 10/4/11 |
| My name is not Corey, but i must be discrete because i work for the company. My experience as a server for BWW has been terrible. i work at the one in lake buena vista Florida and i must say that the people representing the company are giving it a bad name. I have experienced everything from racism to sexism within the the store. the GM of the store is terrible and he only worries about his bonuses. favoritism can be seen openly. if you dont drink or associate with a manager out side of work then you dont get any respect or ours. managers are even developing personal relationships with employees and of course sex is involved. im disgusted with the company and probably wont ever eat or work for it again. PS im quitting my job | |
| sarah | 10/2/11 |
| I AM VERY UPSET WITH THIS PLACE .I ORDERED FOOD TO GO GET TO WORK A HOUR AWAY FIND OUT IT IS THE WRONG ORDER. I CALLED UP THERE THAT NIGHT AFTER I GET OFF WORK TO GET THE NEW ORDER MANAGER ANDY ON 152 IN LIBERTY, MO SAYS OK YOUR ORDER WILL BE READY. GET THERE THEN FOR SOME REASON CANT FIND THE RECIEPT TELLS ME DONT KNOW WHAT TO TELL YOU AND THEN TELLS ME IM NOT REFUNDING THE FOOD AND NOT REFUNDING ME MY GAS . AFTER THE FACT HE TELLS ME IT WILL BE READY IN 30 MINS COME PICK IT UP . I AM SO PISSED NEVER EATING HERE AGAIN!!!!!!!!! | |
| annonymous | 10/2/11 |
| I would like to contact the coorperate office about some wrong doings to me ( i was an employee but quit yesterday) I finally got fed up after trying to contact the general manager and he had no time to talk to me. I expressed that i would be quitting and he never re contacted me. obvioulsy the management is all too busy to care about their employees. Its ridiculous and I would love to talk to an upper creator or someone whom I can help get this changed. (if that makes since) Im just completely fed up and am appalled by the audacity of those people. The racism and favoritism of these people are ridiculous. I need to talk to the coorperate office but I cant seem to get ahold of anyone. The Forest Park Ohio 1801 smiley ave bw3's is a disgrace to such a great place to eat. Worst place I ever worked. Ever! reply if you know a way I can get ahold of the coorperate office. Thank you! | |
| ANGRY | 10/1/11 |
| OMG I call in an order after getting off work and they quote me 25 min. Ok thats fine, there is a game on whatever...I have patience. I go home change and come back with my husband, still waiting we share a pitcher of beer. Still waiting.. My TWENTY FIVE MINUTES went to OVER AN HOUR! I talked to a manager and he blew me off and told me he was "sorry". I said umm ya, my mom is watching my daughter at home because I thought we were "running out" to get it...and he says "ya im sorry".. and next to ask for him and he'd "take care of us"..I was completely angry and he could tell and just let it go.. Sorry but customers come first and I honestly dont want to go back to be "taken care of" and to top it off my husband got the black and blue burger and they didnt put any blue cheese!! Go figure. they just lost regulars. Thank the manager for that. | |
| Tammy Gallardo | 9/24/11 |
| I would like to say that my friends and family were good and loyal customers until today We feel cheated ... We were a party of 7 and we waited for over an hour which is ok as long as we got to watch the fight and eat Some delicious wings unfortunately the host came later an told us that there is no more tables or will be tables untill the end of the fight we had all purchased our bands and we couldn't get a refund the manager was rude and we will not be back nor our friend, is not right that you charge cover fee with out having enough seats and that are nonrefundable, at least put a sing that says we charge cover fee but don't guaranty a seat. Extreamely disappointed, hungry......didint watch the fight and payed for it. | |
Patrick  | 8/8/11 |
| Ive always liked BW3. Been going there for years. Within the Milwaukee area I have often visited 4 differant stores.Then I moved from Milwaukee to TX. I found one of your stores in Tyler,TX. It is by far the worst store Ive been to thus far. The bar area stinks like someone barfed. I was told it was a drainage problem. Its the main reason I stay away. I liked to go there to watch the football games but Im not going to that store. I recently went back after being away from there for a long time. It was early afternoon and it was not busy at all. I ordered 12 wings. I waited at least 30 minutes. And then when I received my food it was barely warm to the touch. After complaining to the manager he did appoligize and comp my food. I wont be going back at least for now. I just think that store really needs an upgrade in cleanliness and service. I am sharing this with you in hopes that someone in corporate will at least look into this matter. Like I said,I have always liked your food and I have worked with Paul who owns most of all of the stores in the Milwaukee area. I worked with him in opening up his resturant Sabor on Water street. Thank you and I hope this helps. | |
| Sgt. Keith Campbell | 8/13/11 |
| First off let state that i love Buffulo Wild Wings, Im originally stationed in St. Louis MO at Scott Air Force Base. A fellow Airman of mine was set to get married August 14, 2011. Staying at the holiday Inn in Watertown, NY me and my wife decided to go BWW to have a bite and have a couple margaritas. Upon arrival of the bar we wasnt acknowledge for the first eight minutes, then a bartender by the name of Abby P. approached us with the rudiest attitude i ever witness at a BWW. So we thought maybe she having a bad day and just ordered our drinks, she took the order then proceeded to make the drinks and having a conversation with an african american woman rite in front of ous saying how pissed off she was she had to make the drinks making us feel very uncomfortable to ever want to come back. When she brought the drinks she didnt slam them down but she put them down rudely. My wife works at BWW in Ofallon Il, she said we were suppose to be offered appitizers and other item that was not offered. I just wanted to let you guys know what was goin on and that we would never go there again that i will tell my buddies about the unprofessionalism that place holds! I was goin to speak with the manager but she was joking with the Bartender and looking at us shaking her head. The date was Wed. 10th 2011. Techman53@yahoo.com Sgt. Campbell | |
| Sarah | 9/19/11 |
| BW3's Waterfod Michigan. Worst management ever seen in a resturant. Starting with the General Manager who is rude, and looks like a picture of someone who has ate too many chicken wings. Too the night manager who walks around with a complex probably because he is emmaciated looking. That aside ther only reason I bring up their appearance is there service and rudeness is unparralled to any other resturant I've been in. Please dont waste your money at a place run, by people who dont have any social skills. | |
| Devonna Mason | 8/18/11 |
| I have never had an issue wit this location until know. The store manager was very rude and unprofesional she did not help with any of ma concerns. I will never visit a bufflow wild wings again | |
| Kelly O'Rourke | 8/21/11 |
| My husband and I have gone to the Casselberry, Florida location at least 12 times. The last few....not such a great experience. But we continue to go because one of your Mangers and my husband are dear friends. If it's not Football season, they don't seem to give a crap about their customers or food. Chicken is dry and it's almost like you are eating cardboard. The 21 year old Pickle Puss face " Manager" asked us how we were doing without every stopping at our table, and seemed to bark it at us as he scurred by. Then we leave a brand new server a $15.00 tip after she messed up several times, and informed us it was her first day and that they just "got rid of" 40 employees from that location. Then, I went to the parkng lot and retuned for the half of entree I mistakenly left on the talble and it was thrown out. I was gone literally 3 minutes, had never even reachED my car when I turned around. That's bullshit. My husband is in the restaurant business and his crew of servers would have attempted to reach the person or put it to the side knowing, that quite possibley they would return. But not BUFFALO WILD WINGS, you walk away and they throw it away. YOU WEREN'T EVEN BUSY. YOU ARE DYING FOR CUSTOMERS. It will be the last dollar I give Buffalo Wild Wings and will tell all of my frineds in Orlando, Casselberry, Oviedo and Winter Springs. You guys just don't give a crap about your customers!! | |
| latise | 8/22/11 |
| I want to know what the H happened to the captain morgan sauce? its was my only FAVORITE sauce the only reason i ever went there an now i am very disappointed!! Seriously need to bring the sauce back! | |
| Joshua Tree | 8/22/11 |
| I was very pleased to find out that Buffalo Wild Wings was opening in my home town. I've been unemployed for three years now and I jumped at the opportunity to attend the open interview. To my great dismay I was rejected by the restaurant due to my age. I confronted the restaurant manager and he made it clear to me that only students are being considered and hired for the new restaurant. At no time was I informed that age has a bearing on being employed. My opinion is that patrons boycot this restaurant chain until age is no longer an issue when it comes to giving people an opportunity to work. Guelph, Ontario, Canada | |
| Jenny | 9/15/11 |
| Your general manager at buffalo wild wings corpus christi comes into work drunk.and is dating an employee that is 23 years younger than him, I mean he already knocked up one og the bartenders and now hes going for someone younger, please fire him hes a perverted drunk, thanks! Sincerely, an ex employee. | |
| Vinnie Fumo | 9/7/11 |
| I had dinner and my first receipt had a survey code I guess a redemption code on the receipt. But I do know I received a different receipt when I closed out my bill. Better watch your employees at the Palm Desert CA location?? Maybe skimming extra Wings! | |
| Jaundalynn | 7/10/11 |
| Unbelievable how well-wtriten and informative this was. | |
| Tawny | 7/11/11 |
| Well put, sir, well put. I'll certanliy make note of that. | |
| concerned | 8/6/11 |
| I was very excited when Buffle Wild Wing can to lower nazarth,pa.I'm very sad how it is run & the unfairness to people who work there,management has ALOT TO BE DESIRED... Its very said when your managers abuse the position they have been hired for. WHATEVER HAPPEN TO NOT FRATERNIZING WITH THE EMPLOYEE AND NOT SHOWING FAVORITISM...I think SOME of the MANAGEMENT should be ASHAMED OF THEMSELF FOR HOW THEY TREAT SOME OF THERE EMPLOYEES.DOES CORPORATE EVEN CARE???? | |
| Ryan Palmer | 8/6/11 |
| Normally I would have nothing bad to say about BWW until today were my friends and I had to wait over two hours befre being seated. Now it's not that the wait wa so long it was the fact that the empolies kept saying just a few more min and at one point cleared tables for us then allowed those table to be taken by another group of people. As a faithful BWW customer I am very very disappointed with this kind of service. West Covina Ca Buffalo Wild Wings needs to improve in it's service or my friends, associates and myself will find another place to go. Very unhappy customer. | |
| Andrea | 7/12/11 |
| I dont know about the food, but I do know i will NEVER go to the one in LONGVIEW TX. My neice has been missing for 5 days she dissapeared on the 7th of july, well that evening she was seen there at that location, we called to see if we could get the servalence from that night and they said no they had none, well I happen to know for a FACT that they do because my husband worked for CJ STONE who built that BBWW also the one in TYLER TX. My husband GREG SHIPPER Who assisted on the build in Longview was there when the security system was installed in the parking lot, He also built the TYLER one from the ground up and they have the same system. I am appaled that they would not even try to give us the info we needed to try and check up on this even after we told him that the witness noticed a very creepy guy looking at her and followed her out when she left, she has been gone almost 6 days now. SO the way I see it, the BBWW in longview want your money but they dont care about their customers..... | |
| Very unsatisfied customer!!!! | 7/14/11 |
| I am very disappointed with the service that I received from the BW3 store#0184 3920 E. Broad St Columbus, Ohio location (manager Jay M). On 7/14/11, my colleague and I went in to pick up or food our lunch hour which we called ahead and placed the order... Upon returning to work to eat my food I discovered that they gave me plan chicken wings when I order 12 asian zing wings wet which is what the receipt said. When I called back up to the store, I spoke with the Manager Jay and explained to him what was going on he looked my order up in the system be the order number and he told me that I could bring the wings back. I advised him that my lunch hour was over and his response to me was there was nothing he could do unless I bring the wings back in then they would replace them. I asked him what was I suppose to do in the mean time, he said he didn't know what to tell me but he could not do anything until i brought the wings back in. I asked him for the corporate office number Jay's response was I could go here and leave my complaint then gave me the wrong number the first time.. When I called back and he reluctently gave me the right number the second time.. When you call your put through to guest services and get a voicemail to leave a message.. this type of customer service is so unacceptable and should be at the corporate level as well!!!! | |
| Angry | 7/15/11 |
| I often go to BWW in Las Crurces, NM and the management staff there is terrible. One in particulare by the name of Veronica. She is so rude to the staff and seems to be a bully. it was so Embarrassing how she almost made one of the front staff cry. and there have been other's who have done the same.. I feel they should start fresh with new management who know the meaning of good customer service and not have their employee's work in such a hostle work enviornment. I am sending a complaint to their regional office as it is umpleasent to go there anymore. | |
| JC | 7/19/11 |
| First of all the BWW's in Midland, Tx has a tendency to have a poor service especially when it is not busy. Me and my friend waited 45 minutes and yet the food did not arrive, where other people got their first, and we got there 10 minutes after these people arrive. Except for a waiter named Phil Collins and another Caucasian lady they are the best, but please do something about it, because eventually people will leave, also a mental note, can you guys make non-smoking free zone, thank you. | |
| Rachel Turcotte | 7/23/11 |
| We have a new location here in Auburn Maine. We were really looking forward to great wings when we visited for the first time on 7/21/11. (never been to another location). Thursday night was boneless wing night so we went with those. I am a salt lover, but even these were too much--coating was heavy and way too salty. The chicken itself is probably processed with sodium. We couldn't taste the chicken at all, let along the sauces we chose. The sauces were ok, but not exceptional. We have tried several locally owned restaurants offering really great wings & sauces, and I guess you might say we've become wing critics. We also raise our own chickens, so fresh tasting chicken is important. It's hard to justify going to a specialty restaurant like Buffalo Wings when we have several local options that are a better value, and more importantly, taste better. One a positive note, service was very good & this looks to be a popular restaurant in our area. We'll give you one more try for bone-in wings & hopefully can give you a better review. This message is meant to be constructive & helpful, as we would like to see a variety of restaurants stay in our area. Sincerely, Rachel Turcotte auntloopy1018@yahoo.com | |
| Terry Howard | 7/27/11 |
| I just went to the Buffalo Wild Wings at 143 Fairway Drive Wilmington Ohio 45177 They gave me a survey to conplete , but when I went the survey it told me it had already been conpleted. store number is 3153 store code 00000117 I would just like my coupon for 6 free wings. thank you Terry Howard 1816 Middleboro Road Clarksville oH 45113 | |
| Chris Mcaughlin | 7/31/11 |
| I was at the Niles, Ohio location yesterdsay for a social and some wings, I got there at 5:45 and stayed till I nwalked nextdoor to the 6:35 showing of Hangover Two. I leave, hop in the car and begin to drive off. My Wallet!!?? Went back in the theater, no dice. I walked back into BW# and Jerry Vanditti walked right up to me and handed it to me fully intact. I think Dave Scholten should know the knid of quality honest employee he has in Jerry. Chris McLaughlin 807 Colonial Drive Youngstown, Ohio 44505 330 540 4407 | |
| Pam B | 6/25/11 |
| Casselberry, Florida. Wow! Today was the first time we have ever been to BWW.....and the LAST! The service was far less than adequate and the order was wrong. How you can order a chicken sandwich and get a burnt hamburger is beyond me but it happened. I had decided just to make do with what I was given so I could eat with my husband and our Grandson when the waitress insisted that "it will be right out" and removed my incorrect food. Needless to say, 20 minutes later when my husband and Grandson were done along came my meal. We had to ask for utensils and never received our condiments until the meal was practically gone. I think the thing that bothers me the worst is that the restaurant was FILTHY. The floor was disgusting with all manner of food and paper strewn everywhere. Our feet were actually resting on an assortment of french fries, chicken bones, bread, napkins and a AA battery. It was gross. Also, whoever thought it was a good idea to carpet the floor is a moron. Is your kitchen carpeted at home? I will bet not. But seriously, break out the carpet sweeper or the broom after a table clears out! Clean it up! Oh, and it just because you only keep 1 light out of 4 turned on doesn't mean you can hide the filth. You need to forget the mood factor and see what you need to get up off the floor. Finally, after listening to the waitress apologize for not listening and how she will do better, I suggested that the Manager remove the charge for my sandwich. After fully expecting a visit from said Manager all we got was another excuse from the waitress that the Manager was new! Why it was necessary to explain that I have no idea. But, he or she never showed and neither will we....ever again. It's too ban that a perfectly wonderful Don Pablos was closed to open this place! What a waste of space. | |
| Chris | 6/28/11 |
| This is the third time that my wife and I have visited it BWW (627 Cross Keys Rd, Sicklerville, NJ), and just like each of my prior visits this one was no different. The first time we visited this location it was opening day so I expected that there would be a wait (which it was). Our second visit was on Thursday June 9th ($.60 boneless wing night) at which time we order takeout; 20 boneless wings with four different flavors. This night in particular we waited for over an hour before we received our food, which was after repeated conversations with the wait staff and a manager. Now, on June 23, 2011my went to BWW again at 10pm for late night happy hour. We were seated in the dining room and were not attended to for approximately 10-15 minutes (by the way the restaurant was not busy or crowded as it usually was). Once our server finally showed up she informed us that happy hour was only being served at them. Not knowing it this was true my wife and I walked to and sat at the bar (which also not as crowded as it usually is). At this time I am ready to leave the restaurant and go elsewhere but wife said it was not a big deal we should try the bar. After sitting for another 10-15 minutes without receiving any service from the bar attendants my wife stopped a server walking by and asked her if she could get someone that would help us; a few minutes later a bartender showed up to take my wife’s order. And now we play the waiting game. Although the restaurant was not crowed at this time, my wife did not receive her food for approximately 1 hour. And it is my belief that she only received her food after repeatedly asking the bartender “how much long is my food going to be”. After this back and forth conversation her food finally came and we left the restaurant a few minutes later. I know you may be wondering if I ordered anything while I was there; the answer is NO, I refuse to ever set foot into or spend money at this BWW again. When you continue to receive horrible service over and over again, why would anyone want to go back to an establishment like that? In a nut shell my experience at this BWW is the definition of insanity; doing the same thing over and over again expecting different results. Some food for thought: Customers should not have to wait over an hour to get there food (think about it; how long does it take to fry wings and add sauce to them?) I have a degree in hospitality management and from my experience your management team is not doing what it takes to properly service its customers. You need to go back to the drawing board. | |
| Robert Condit | 6/30/11 |
| Hi bww :I never heard of your policy turning away paying customers .This is what happened to me on a date with my girl friend it was humiliating we were going to have dinner at the BBW in bullhead city 2040 highway 95in bullhead City AZ 86442. This is not a local destanation for us we live in lake Havasu City which is over an hour away .We had a gift card we were going to use had been there before with no problems in the past .We arrived at 5:00 pm ready to have dinner and was told come back at 8:00pm unless you have special white tickets which we didnt have or understand what he meant blocking us from entering this was totally unacceptable for a public restaurant.We had to drive back to lake havasu and have dinner at our local Chilies restaurant.i would like a reason how this could happen and would like to be reimbursed for my time and fuel cost or gift cards for dinner.my question to you is how would you feel in my situation .please advise !Thankyou Hope to return for a good experience. | |
| Michelle | 6/20/11 |
| Michelle, not my real name. I work for Bdubs in Sicklerville, New Jersey. I love buffalo atmosphere and believe it has potential to be a great store, if the management was not running it into the ground. Who picks these managers? Not only is there serious verbal abuse coming from the managers to employees and other managers, but they are doing so in front of customers. Just last night, Paul, a manager called another manager (excuse my language) a effin idiot...in front of other employees and customers. He screamed at another poor employee and agressively ripped her cell phone out of her hand. Customers witnessed this and demanded his information to report to coorporate because they were so disgusted by his rude actions. Greg Bond, head boss man, has grabbed employees arms while "diciplining" them and has made us cry on numerous occassions. He never greets us and makes us terrified to go to him for help. Ive never seen such rude, arrogant managers and if.action is not taken, I will need to take further action. | |
| unhappy employee | 6/8/11 |
| I was hired as a waitress at the opening of the b dubs in Grand Island Ne.. Let me tell you that the management staff is uncapable of running the store. TheY are very unorganized, unprofessional, rude and they play favorites. I understand that they to are learning and hopefully wont be so unorganised but that does not count for the rudeness and unprofessionalism. Let me give u some advice. DO NOT GO WORK THERE!!! i have seen the management make servers cry by the stuff they say. They had the nerve to make fun of the name of a servers son and smile at her as shes crying. Im quitting b dubs and it is because of the management staff!!! I feel bad for the people that are staying there to put up with all the things going on. | |
| Hector | 6/9/11 |
| I'm sitting at the bar right now waiting for someone to take my order, the bartender is on his phone. Took a picture. Wondering if theres a corporate email where I can send it to... | |
| milton kioko | 5/28/11 |
| Hi Sir / Madam I am Milton kioko from Kenya age of 38 yrs, kindly requesting for job / Children Support in education fees. Three children are at home for lack of school fees, while i have an experience but no job I have Driving license & Valid Passport to travel worldwide where any assistance arises. I have attached fees structure for children and see how you can help me, Including their photo. Looking forward to hear from you . Hoping God Will touch You For Any Assistance. Thanks Milton kioko--- Kenya . Tel: +254721663986 / Wife Winnie Tel: +254714593207 | |
| Candi G. | 5/15/11 |
| The service in the Moundsville WV is very poor. You have certain hostess and waitress who pick and choose who they want to serve. My daughter has been there a few times with many of friends. The waitress has refused to seat their group, refused to take the orders and after going through 3 waitresses it took over an hour to get the food. Maybe BWW needs to give training on "Human Relations", maybe better select more mature young adults to serve their customers. This is a very small area where word travels quickly, I guess that is why the reputation of this new restaurant is quickly going down hill. "what a shame!". | |
| William | 5/18/11 |
| Awful management. High server turnover because of shitty management. | |
| Josh | 5/11/11 |
| I love that you guys fry your wings in Lard! Viva Animal Fat! Please don't ever use vegetable or peanut oil or any partially hydrogenated oils! You guys rock! | |
| Elaine | 5/10/11 |
| My son which is 18 yrs old and his girlfriend 16 yrs old. They wanted to go Buffalo Wild Wings to eat and they sat down at one of the booth. A waitress came over and ask to check their ID and told them that they can only order carry out. They can not serve them to eat in the restaurant because of their age policy. They said that because his girlfriend is 16 and she have to be accompany by an adult that is 18 and older. My son told her that he is 18. The waitress then change her answer and said "Ooooo....she have to be accompany by her parent or guardian. The policy posted by the door did not state that, It just said under 18 have to be accompany by an adult. | |
| JoAnn Uhl | 5/2/11 |
| I was in your Auburn, Alabama Buffalo Wild Wings Resturant on Sat. April 29th, 2011 with 29 other people, we were there for a baseball tournament. I went to your restroom at the restaurant and sat down and seat was broken I got my upper leg caught in between the seat and the toilet, it hurt like crazy. I went out and told the waitress and she got the manager, he said he was sorry, and he would send someone in to look at it. He came back over and said yes it was broken and they would fix it. Did not offer to give me my meal free or even give me a discount. This will be the last time our team or myself will eat at another Buffalo Wild Wing Restaurant. Please send me and email from your corporate office and I will send you a picture of my leg. joannuhl@gmail.com | |
| Maria brown | 5/3/11 |
| Management in bollingbrook did not take care of a disresoectful server james indtead mafr rude comments about me to him | |
| | 4/24/11 |
| WE as a group would like to ask if we can get paid for the work we are doing on the Grand Island Ne restuarant we have been there for 8 weeks and havent been paid for our work yet | |
| Destinee caldwell | 4/8/11 |
| I have been going to buffalo wild wings since I was a child and never in my life have I been so disrespected more so in my life than I was several time at the buffalo wild wings in cross lanes west Virginia. I have a medical condition where I need a service animal and she goes with me everywhere and the assistant manager cici has been bad mouthing me saying I am a bit** and that I am lying about my condition and that if I come back with my dog that she will ask me to leave. We have spoke to the store manager about her many times and nothing has been done and I'm tired of it!!!! | |
| Deborah Saylor Connell | 4/3/11 |
| Yesterday (April 2, 2011) my husband and I went to Buffalo Wild Wings in Carbondale, Illinois to watch the Final Four game Butler vs. VCU. The bartender and the manager refused to turn on the volume for the game because the Cardinals and the Pirates were playing (bottom of the 6th Pirates 5 to 3). They responded that there were customers watching the baseball game, there were only about 10 other customers in the bar and when questioned them we found that none of the guests present (approximately 10) cared about the baseball game, in fact several preferred to hear the Butler/VCU game. After explaining this to them as well as the fact that this is the FINAL FOUR and we have many opportunities to watch baseball, the manager and bartender stated it is their policy to have the volume on the baseball game and refused to turn on the volume for the Butler/VCU game. We left BWW and went to Show Me's where the staff was more than happy to switch the volume to the Butler/VCU game. In just a few minutes we were joined by other disgruntled customers from BWW who also came to Show Me's in hopes of being able to watch and HEAR the Basketball game. During the Basketball game it was ironic that a BWW commercial spouted sponsorship of the Final Four. Thought you at corporate should know how BWW in Carbondale treated us yesterday, we are very disappointed. | |
| Jessica | 3/29/11 |
| I actually posted a comment on 3/16/11 because the gift certificates a blind man won through a silent auction I hosted expired and the Manager of the Lincoln Park location wouldn't honor them. I expressed my displeasure because he would not give me new ones or at least honor the old ones. When I tried to find a phone number for corporate headquarters, I came across a # in Minneapolis but it didn't work. Somehow, I found the Regional Manager's phone number. I just talked to her and she was VERY APOLOGETIC and said she would IMMEDIATELY replace the expired gift certificates. All better now! YAY for the Regional Manager! I'm thrilled because I like BWW. | |
| souix fallsbww needs to be fixed | 3/31/11 |
| I have loved your service been in bww for more than 7months now until two manger in sioux falls treated me like a kid. I am grown female and is not to be watch when I am eating. There were very rude and disrepectful and the service was slow the workers would socialize and leave the customers waiting for their meal and this need to be fix for I have been a good customer that would be persuasive to my friends to come, but after that siutation, i will explain to my friends of the upsetting episode and they will not come until its fix and is to be notify asap. | |
| Not a happy camper | 4/1/11 |
| We arrived at 5:28pm only 3 tables taken, got seated, hostess brought drinks, 35 mins later waitress came over to take order. 20 mins later food arrived, after the chicken sat in the window 5 mins. Was cold at the table. waitress came once for order, once to deliver and once to check. lousy service and the worst food quality. Never again!!!!On top of this there was a table behind us that was left dirty the entire time! rapid City, SD store #59 | |
| Previous employee | 3/25/11 |
| I was an employee there and quit recently. Worked there for a yr and had one manager get fired, one manager quit, over 15 servers quit, and three bartenders. The worst company I have ever worked for. I was supposed to be a WTC so I could attempt to make things better but of course management couldn't do the paperwork because they don't know what they're doing. Also the worst thing of all is we did a fundraiser for st.judes children hospital and 6 months after we "donated" I found out all that money went for the managers bonuses. How could anyone do that. I'm so disappointed with the company. This is in San Antonio, Texas. I will be calling corporate about this. Maybe something will actually happen and change. | |
| | 3/27/11 |
| The wings are great but the service is lame. But since you must employ a bevy if high school students as sales/cashiers, their trainers are to blame for not insisting on common courtesy to customers. | |
| Such a joke | 3/19/11 |
| On March 13, 2011, I visited this establishment with my husband and my brother to celebrate his 21st birthday. When discussing where we would be dining out, my brother CHOSE to go to Buffalo Wild Wings since this was his favorite place to get wings. He couldn't wait to have his first beer and some wings to celebrate his big birthday. Upon arrival, the hostess was courteous and seated us right away that, however, was the ONLY good service we received that evening. Once we were seated, we noticed the lights were way too bright which was odd because it was still an hour before closing. One of the NCAA March Madness games was being broadcast over the stereo system and it was so loud we couldn't carry on a conversation. My husband ordered a drink and my brother was still deciding on what he would be having. The server was not around to deliver my husband's drink and it was brought over by someone else. When she returned to take my brother's drink order, she asked for his ID and took a single glance at it. She returned the ID and she said, "We don't take vertical licenses." We tried explaining that it was his birthday, to which she replied, "I can get a manager for you, but they will say the same thing." She was rude about the entire situation and made no effort to try to resolve the problem with us before resulting to a manager. I would have been absolutely pleased to express this situation to a manager, but she did not follow through to have a manager brought over to rectify the problem. When we told her that we would be leaving and clearly upset, she promptly printed our check and said, "Okay." She then let us pay for our bill and walk out the door without ever seeing a single manager. | |
| Jessica | 3/16/11 |
| I'm on the board at a non-profit to benefit the blind and was able to get some gift certificates for our silent auction. We had the event and a blind man won the silent auction for the Buffalo Wild Wings gift certificates. Without realizing it, the certificates EXPIRED within three months. I asked the Buffalo Wild Wings management if they would honor the gift certificates for up to a year and they WOULD NOT. Thanks for NOTHING Buffalo Wild Wings. I will NEVER visit ANY of your establishments again. Turning down a blind man?!?!?!?! Disgusting. I hope your business crashes and burns. | |
| My Husband Spent 8 days in the hospital!! | 3/2/11 |
| I would give no stars if I could. Both me and my husband went there to eat and my brother inlaw. They shared wings while i ate my food. But my brother in law only had one bonelwss wing off my husbands plate since he had to run to go some place else. My husband ate 6 boneless wings and we went home, that night around 3 am he started vomiting and saying his stomach hurts soo bad. Since he starting getting worst to the point he couldnt catch his breath we took him to a urgent care facility. Then they sent him to the hospital. 6 xrays and 5 ct scan later doctors had to take out his appendix and said he had an obstruction in his intestines. He was finally released 8 days later. And he is still recovering. | |
| Worst Place Ever | 2/25/11 |
| The Lawrence, Ks restraunt has by far has the most worthless servers that i have ever seen. They seem to be more interestest in talking about getting wasted after work than in giving proper service. The food was cold, our drinks didn't get refilled, and our server only came to the table a couple of times and was rude. Our hostess seemed to do more of the work than our server. He was a good guy, and took care of us. The place is tiny, it has a roach problem, and the roof was leaking in the middle of the dining room....please do something. | |
| Johna Hollingsworth | 2/11/11 |
| Hi, my name is Johna Hollingsworth and I live in Yuma, Arizona. I was employeed at that Bww location for about 2 1/2 years. I really enjoyed working there and made lots of money for me and the company. I had really no problems with this company up untill an incidint occured at buffalo a few months ago. It started when one of our servers over served 5 marines. These marines were loud and obnoxious the whole night and the managers did nothing about it. I was out back smoking when an officer pulled up and I knew this officer. So me and another employee asked him if he would go talk to these maries cause they were trying to start fights with everyone who walked passed. The cop agreed and walk around and we walked through the building to meet him on the patio. As the cop approached 2 of the marines rushed him took him to the ground so me and the other employee jumped the fence to help the officer one of the marines tried to reach for the officers gun and couldnt get ahold of it. So other cops got there and arrested all of them. The reason I wanted to tell you my story is because after that incident the owner and every other manager made it clear to me and the other employee, who heroicly help this officer, that our jobs were at risk if we talked to the cops about this incident. Now during this rumble I was hit and mased. I took the managers to find some kind of reason to fire/say I quit. On 1/26/11 the GM said that I had abandoned my job for not showing up for my shifts 3 days prior. Which on 1/22/11 at 3:30 pm I went in to talk to the GM about being suspended because of missing an employee meeting on 1/22/11 at 9 am. She told me on 1/22/11 at 3:30 pm that everyone who missed the meeting is supended as of today for at least a week. I said ok and asked when I was to return? She told me that she did not want to talk about it cause she was not in uniform to come back when she was. Now she is saying I abandoned my job even though the other two people who missed the meeting did not get to finish that weeks schedule out and they are still employed there. I feel real abused by the company and hurt that I put in my hard work and effort there for over 2 years and they threw me away like trash. Now they are fighting me for unemployement and banned me from the resturant. I have a two year old son to support and am currently three months pregnant. I hope that some reads this and acctually care about how this company treats there employees. I would appreciate it if someone writes me back at johnah08@yahoo.com Thank you for taking the time to read this. Sincerly, Johna Hollingsworth | |
| mrs.talked down on | 2/13/11 |
| i worked at bww in san antoio off of se military.i worked there for about a month in half and during the while time my managers were being rude.Even when they had me at my breaking point with tears in my eyes several times, they continued to put me down. Every manager was extremly rude except for Shawn (thanx for bein awsome).The G.M was always rude and cut me off every time i tryed to speak to him,the oldest manager seemed like he was always confused and would yell at me for the other servers mistakes,the youngest was a hot head he would try to find any reason to yell at me. The younges manager was the worst of em all, he was the one that pushed me to quit. I will say the only thing that i like (besides the food)is my ex co-workers they where great. | |
| Mrs. Vickie | 2/5/11 |
| Hi my name is Mrs. Vickie and I've been going to this restaurant for the last 2 years! I have to say that the BUFFALO WILD WINGS IN WAUKEGAN, IL fountain square plaza is a very friendly place! I love going there the services is just awesome! Theirs this one cashier there name Alyssa she goes above and beyond for the guest! She remembers everyones name. One day I went in and she was already putting my order in the computer! I was amazed that she see over 1000 people a day and still remembers what I want! This young lady is something else theirs no words to describe how she impacts on guest! Everyone loves her. I don't know if mangers know how lucky they are to have her but if she were to leave I don't think buffalo wild wings would be the same with out her! | |
| Kelly D. | 1/29/11 |
| Today I went to order a carryout using 2-$25 gift cards I received for Christmas. the first card went thru, the second did not. The manager came up to help the young lady on the register. He was unable to get the card to go thru. He told me to call the number on the back, which he could of done as he was not busy. So I did and there was the $25 on the card. I took it back to the manager, and he told me he would take the card and use it for the remaining $19 on the order but that I would lose the $6 remaining. He contacted the # on the back of the card and verified that there was $25 on it. I had to leave so I couldn't stand around and argue with the idiot. So.........even though it's only $6, I think the manager was extremely rude and incompetent. I will never go back to the Buffalo Wildwings in Howell and will make sure to tell everyone I know what crap management they have. | |
| Kay | 1/29/11 |
| As I read all these comments I am not seeing anything good about your stores. Mine is also a bad experience. After our kids hockey game we all decided to go to bww on Mid Rivers in St.Peters MO we had two tables and about 20 adults and 8 kids. Our waitress was doing the best she could the restaurant was not busy they had other servers not doing anything. The manager just stood in corner looking at us not helping. I had to get up with my hands messy and ask for napkins and silverware. It took us 1hr and half to get our food. Its not like we ordered anything difficult. The managers name was Matt one of the dads called him over and let him know we were not happy, all he did was say sorry to hear that and walked away. We then saw our waitress at the register crying with the manager standing next to her. Two of us walked up to them and assured our waitress it was not her fault it was the manager. Not one time did they come over to ask us if we needed anything or clean up empty bottles. When we went to pay our bill it was not right had things on it we didn't order but we paid for it because at this time we had been there for 2 1/2 hrs. The manager walked away and did not say a thing to us not sorry or anything. We will never go back we spent a lot of money and will never recommend any one to go. | |
| Disrespected | 1/30/11 |
| A couple of friends and I decided to go to Buffalo Wild Wings to watch the Pro Bowl. After getting our food, which was not as good as we expected, we got our silverwear. The silverwear had ants on them and the manager, on that specific day, Pro Bowl Sunday, was no help at all. The only answer he had for us, as devoted customers, was, "Well I dont know what to do? Would you like me to take my food away from you?" He implied that we should eat it and not complain. We felt disrespected and completely uncompensated for. Worst restaurant experience, not because of the atmosphere, but because of the small amount or no help at all from the manager. | |
| mexican | 1/17/11 |
| I worked for BWW located on Fort Walton Beach, FL. It was a very hostile environment, the managers frequently singled me out and more than once I overheard racist remarks and comments from them. | |
| Mark Keebler | 1/23/11 |
| The store in Big Flats NY had flies on the projection screen. Also managers smoke regularly in front of the entrance. Watched one employ change out a face piercing on the bench directly in front of the store. They have a high turn over rate because of terrible management. | |
| Kathy Heim | 1/27/11 |
| I have always loved your wings! I eat them often! But today my comment is to say THANK YOU for getting rid of the styrofoam carry out boxes! Last night when I ate at your Crystal Lake, IL restaurant and asked for a doggy bag, I was brought a cardboard box instead of styrofoam! I was so happy to see this, as I am someone who recycles as much as possible and I know that styrofoam NEVER goes away in our land fills. Thank you so much for switching to something that will help to save our planet! I hope the idea spreads to ALL restaurants!!!! | |
| chere | 1/3/11 |
| WORKED FOR THE COMPANY.....MANAGERS....LOL THATS A JOKE,THEY WHERE MORE INTERESTED IN MY BRA SIZE THAN ANYTHING ELSE.OTHER EMPLOYEES WHERE TAKING MONEY LEFT AND RIGHT NO ONE EVER SAID A WORD(OTHER THAN ME) IM SURE THERE WAS A REASON FOR THAT.MY HARD EARNED MONEY WILL NOT BE SPENT AT BWW'S AND AM SO THANKFUL TO HAVE A GRAT JOB NOW | |
| Luke | 12/31/10 |
| Warrenville, IL. Very rude service by bar manager. Treated us, frequent customers with blaten disrespect. I used to love bww in Warrenville IL but due to that bar manager I will not be going there again. Servers were great but attitude of management was poor. | |
| C Clark | 12/23/10 |
| Enjoyed the food and waitress (Jordan)was great, just opened this week in Mt Vernon IL. However I was given a survey to complete online to receive 6 free wings. The web site listed on the receipt is not a survey site and google cannot find a survey site... So I guess Thanks for nothing........ | |
| John F | 12/16/10 |
| I have a question rather than a comment. I frequently receive the BW survey for entitlement to 6 free wings. However, I have found that my BWs in Vincennes, Indiana does not accept completed receipts with the Redemption Code from other BW locations. I have been told by other BW locations that these survey receipts with redemption code are honored at all other BW locations. My question is: Is it a corporate policy for all locations accept these receipts???? If so, then corporate needs to contact store #3350, Vincennes Indiana and bring them up to date. This makes me look like a fool when I try to use my receipt at Vincennes when I am turned down. I would like a corporate reply. John | |
| Mary - Indianapolis, IN | 12/15/10 |
| WOW ! Cannot believe all of the negative remarks on here ! I visit store # 3411 in Indianapolis, IN, and it is the most considerate restaurant I've visited in years. From the hostess to the servers to the managers - AND the food - it's absolutely a super place ! Maybe Corporate should send some of the stores' employees listed within these comments to this Indianapolis store to learn a few things ! | |
| Mike | 12/5/10 |
| We recently went to our local buffalo wild wings here in Sioux City, Iowa .we went on saturday dec 4th about 5:30 pm our time.when we entered(we have a handicapped person with that walks with the help of a walker)we where told that NO seats to eat where available, yet there where atleast 4 tables with nobody sitting at them.we where then told by the seating hostess that they are saving the seats for people to watch a college football game that started in over an hour from when we arrived. I was under the impression that the seats where for customers that came to eat not for a game that wasn't even on t.v. yet,we are good customers that went to our local "wings" about 3 to 4 times a month.well sorry but I don't feel that we will be visiting their anytime soon.we had to turn around and go out with the temps around 20 degree's with the handicapped person also.this was a big shock as well as an unbeleivable inconvence. now if their where patron's sitting at the tables purchasing food and drinks ,it would perfectly understandable.but empty? | |
| Anti Bw's from now | 11/28/10 |
| Here is a good story for ya. As a regular at the Lakeville location, I just want to share an experience that just lead to a customer that came in 2-3 a week after work to zero in one visit. This topic is not inflated by any means. To make a long story short. After I finished eating at the bar like I typicaly do. I went to pay the bill. The bartenter left with my card and was gone for about 2 minutes. I was watching my card because of a little unit called a skimmer that leads to many credit fraud cases a year in the restaurant business. When the bartender came back I asked why you had to leave with my card. HE said, because I wanted to write your info down and drain you account. Now I knew he was kidding at this time and I simply said, Just a little hard core about protecting my info because of skimmers. His responce, Dude like you have any money anyway as he walked away. As a business marketing professional I do just fine. I talked to Zach, the MOD about this and he really did not seem to care. More interested in walking away. All I got was I will talk with him. Now im not looking for anything here but it seems I need to climb the ladder to get someone that cares about the company to address the matter. Cause this individuals sure did not. Just when up and introduced myself to explain the problem. And from someone who understands a little joke, to being way out of line. These two did a great job tainting the image of the company in my eyes. | |
| EUGENIA | 11/24/10 |
| THE WORST WORST SERVICE EEEEVVVVEEERRRRR SUPPER RUDE CUSTOMER SERVICE SPECIALLY THE MANAGERS.... SOMETHING SHOULD BE DONE ASAP!!! | |
| Sara | 11/9/10 |
| Although"Sara" is not my real name. I am an axtually a current employee of Buffalo Wild Wings and would like to be discrete. I love my job and have been with the company for almost 6years! Its a wonderful and fun place to work. I'm writing to give some thoughts I've had because I'm not sure who else to pitch these ideas to. Firstly we are a bar and grill but a Very family oriented restaurant, we have our balloons, crowns, and games for kids. But when it comes to the dinner portion kids often want tenders w/mac and cheese, or apple sauce, or a crying baby while first sat would enjoy some crackers.I know we have a few options but other than a salad wich isn't pop for kids, fried food is not a parents first choice. We are a wing and mostly fried food place but I think they need options, and healthy ones!Secondly I've trained for years, people get it or they don't. It needs to be clear to the regional managers that it doesn't always boil down to managment, its the employees, so have them stop transfering managers and fire the bad apples. Thanks for your time, like I said I love the place, going through numerous managers throughout the years obviously isn't working. Let's get some stuff changed and get things back and running they were 5 years ago! Thanks again and sorry if I wasted your time, I'm dedicated and want the best, lately its been pushing me away. | |
| Verlie Morrissette, Garland, TX | 10/30/10 |
| Everything is great except oWe paid ne thing. We went to BW in Garland, TX yesterday. My husband had just been told by his doctor that he should watch his cholesterol intake. I asked what they used to fry everything in. The WONDERFUL, Very Nice Waitress went to check. When she came back she said, "LARD"!!! We paid for our drinks and left almost not believeing......."LARD"!!! Animal fat melted and hardened and sold to everyone to fry food with. Today it makes much more sense to use an oil without animal fat. Canola oil, vegetable oil or others. Just thought you should know. We really loved going to BW for the food and Buzztime games. Do you see changing to a better oil in the future? Verlie Morrissette, Garland, TX Tel. 972-530-4647 | |
| gladys | 10/28/10 |
| the bw3s in springfield ohio is the worst experience ive ever had. the service was very poor and the manager on duty at the time was very rude. i would never recommend anyone to visit the bw3s on fountain ave in springfield ohio, they are the worst. | |
| Kimberly | 10/11/10 |
| I have some real concerns about how your Company operates, you openned a new store in Thornton Co. several of us were very excited to work for your company, most of use had other jobs that we were told by Management to keep but we still had to get our current jobs to accommodate the hours of trainning which we all did some were not as lucky as others in doing so and lost there jobs in the process. Now the store is open for business and some of us have been given 1 or 2 days a week how are we suppose to make it off that specially the ones who have families? when you go to your Management to ask why your told "We are over staffed Iam giving people 1 or 2 days because most will quit cause they cant make it" is that really how your company operates? is that really how professional your management staff is? its really hard to proud to work for a company that operates in such a way. | |
| rEESE | 9/28/10 |
| First I would like to say that I simply love your wings. The problem is that everytime I come they seem to always mess up my order . This weekend I decided to (AJ). , the thing is I am there at least once a week . I even joined the Buffalo Wild Wings Club. Anywho, I like for my wings to be cooked completely for 30 minutes, extra crispy .So I placed my order over the phone and tell the person who's taking my order that I would like for it to be cooked for 30 minutes I deeply expressed it to her : tell the cook in the back to cook them for 30 minutes. When I arrived to pick my order up they were terrible. Instead of cooking for 30 minutes she stated that I thought you said you would be here in 30 minutes. Total bummer I now had to wait for 30 more minutes for my new chicken to be cooked. Such a waist of time and to be honest this always happens or it just takes along time to recieve my order , and they give me a sorry TEN dollar gift certificate. To me ten dollars is nothing when your hungry and your time is wasted!!!!! and they dont even do it everytime just when you make it known you arte not happy. This visit they said no apologies or gift certificate. VERY UNSATISFIED CUSTOMER... | |
| Zachary Clouse | 9/16/10 |
| I love b dubs, it is the best. I hope to own one after graduating college, it is that amazing. I am currently doing a project in my marketing class about opening one. And I would love an email i could contact for some questions i have about opening a franchise. My name is Zachary Clouse and am a senior in high school at Volcano Vista in Albuquerque, NM. Thank you very much! | |
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