Advance Auto Parts Corporate Office & Headquarters

Poor service from the different managers in Shallotte,NC. store when ordering parts. Not there when I was told they would be and when I went to pickup wrong parts. Went there 6 different trips when should have been 2. Still didn't get part I wanted, Too frustrated.

Today I went in my local Advance Auto parts store to get the parts to change my oil. I got the filter and the oil Valvoline 5w-20 maxlife, great oil in my opinion. I change my oil and later that day im in wal mart wandering around in the automotive section there. I see the same oil Valvoline 5w-20 maxlife motor oil then i notice the price!!! my GOD!!! a quart at advanced auto cost me $6.59 a quart at wal mart would have cost me $4.97. Looks like i'll be buying my tune up fluids and supplies at wal mart from now on. Very disappointing Advance Auto

Today I decided that I will never step foot in a advanced auto again.The Oswego and Fulton stores are terrible! They tell you they have parts you drive there they don't. I order a muffler it took a week when it came in it wasn't a muffler and they tried to argue.went to honda ordered a muffler no problems.one week before bought a ball joint for a car not even close.once they figured out what a muffler was they wanted $147. For a walker.the same one on e bay goes for $80.

Have you noticed that when you walk into an advance store now that there is no one at the counter? Thats not the managers fault. Its corporate! Tripping over dollars to save pennies! That said, save your receipt and most of you wont have a problem! This sence of entitlement you all have is way out of hand to!!!!! Oh yah, buy the way, 1969 ford brakes wont fit a 1950 you idiot!!! Quit reading thoes hot rod forums!!!!!!!!

Hay, do we need to start looking for new jobs or what! Your putting us out of business, ind i think YOU know it!!

I work for advance and policy is two team members in store when open . Well I was left alone for 45 minutes by my GM . He is just starting back after a few years of being gone. I am new to the store and area and I do not appreciate my life being put at risk. Terrible company to work for. Im thinking about quitting.

I am very disappointed with customer service from advance auto parts! If you have a price listed you should honor that price. It shouldn't be the customers loss because you have incompetent people working for you. I have been a good customer for the past 10 years and to be told you won't honor your prices is just ridiculous, I will no longer be buying my auto parts at advance.

I purchased a compressor from advance and paid 200$ labor and once installed found out I was sold a bad compressor. Advanced representatives told me I could only exchange b a d compressor and they couldn't repay my labor fees due to their bad compressor. I even called corporate and was told you can only dispute labor if you are a commercial customer. How fair is that??!!

We had purchased some brakes at a local advance they have a lifetime warranty and when my husband went to take them back they would not exchange them because they said they were bought at a different advance so there was nothing they could do about it. The nice manager at another store which was not advanced swapped out the brakes for us so that my husband would have our truck to drive to work the next morning. I will not buy from another advance auto parts even if I have to sit on the side of the road all night.

I remeber that it wasn't but a couple of years ago that it was a pleasure to go to the Valpo Store. The incompetant people you now have working there are pathetic and don't know the parts very well. I remember when that store was the hub of them all. I have to go to the Chesterton Store now. Michigan City is as bad.

I ordered lugnuts; paid on a debit card; was told I could pick them up 3 days later. I then tried to cancell the order and they would not do this. As a professional in the automotive field neither I nor my affilliates will do bussiness with such unscupulous people. This was locates in Avalon; Pa. I will never buy anything from Advanced again. Poor bussiness manners. Horrible store.

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I have been an avid customer for over 20 years. I bought a distributor cap and rotter button not even 7 months ago with a lifetime warranty an lo an behold I go to get it replaced today and because the manager of the store did not do his job and put my phone number in when he sold them to me I was told they couldn't exchange them. Even though the exact amount that i paid for them was shown on their screen. I nor my family and friends will EVER waste our time or money there again!! Timberville, Va.

I am an employee and the micro management is ridiculous. Upper management spends too much time worrying about selling 5 dollar customer items of the month than keeping the customers happy. The constant nagging about your not doing this right nor that right is causing unneeded stress and unhappy employees. Lay off and let us serve our customers. Get a reality check.

After 3 years the information for warranty is purged from the computer. You must keep the receipt if you expect a refund or exchange. Little known info until you try to claim a warranty. Also the receipts fade away so you really need to make a photocopy. Will never buy Advanced again.

I purchased a bearing in April 2012 and had to take back and exchange it because it went bad in one week. Here we are again in February replacing the same bearing but was told it was out of warranty because we exchanged the first one and put the warranty to 90 days. when exchange was done, no one informed us of this change in warranty. Will purchase from Napa or Auto Zone. At least they are honest and provide all information needed.Sophia WV

I just pick up what is suppose to be new heads for my minivan in closely examining them I could see right were the old exhaust gasket use to be. Than my warranty states that if the heat tab is melted or turned colors it voids my warranty This heat tab was put on the corner of heads by my exhaust port which at full running temperature the exhaust gets 300 degrees and my warranty is voided any temperature above 200 degrees. So soon as my van gets to operating temperature my warranty will be voided due to it placement which too close to the exhaust port.

I'l be calling the main customer service as well.. I ordered a few things online for store pickup later that night. I got there, and aside from the smell of cigarette smoke all over, the phone ringing of the hook, customers staring at an empty counter.. It was finally my turn, the young kid with a silly straight rim non-work ball cap and pants around his butt said the parts I ordered were out-of-stock, and that he sucked at his job and didn't really care. I could ask the manager, outside smoking for help. I asked, he finished his butt, then came in and found my parts a few minutes later. I also saw them tell the lady in front of me, that "They don't make replacement wipers for your Honda Pilot"..seriously?! The whole store nees to be canned, from the worthless manager, to the kid who deosn't care, and even the drivers who take all the closet spots so the customer has to walk further.. I think I'll go to Autozone, less than a mile away and equidistant from my house..

I purchased a motor through advance auto 3years or a100 thousand mile warrenty motor blew head gaskets at 20,000 miles had to replace motor and warrenty states have to pay and they will reimburst afterwards have not heard aword out them yet truck has been back on road since oct. Really disapointed with them

Sarasota/Bradenton Fl. stores are mismanaged and employ a staff of people that hate there jobs, they don't get it..they lack customer service skill and are arrogant, you get the feeling your doing them a favor by shopping in there stores, bad attitude, useless employees