5673 Airport Road Roanoke, VA 24012
(540)362-4911
Reviews For Advance Auto Parts Corporate Office
Robert Evans  | 4/30/12 |
| I sent my wife into the store with a peice of paper printed out 2002 windstar XL front brakes, she gave them the paper, paid for it and came home to give them to me, they sold her rear brake drums, I took them back myself and showed thew paper to the man working the counter and asked him what it said, he said front brakes and i showed him they sold my wife rear drums, he would not tell me who sold them and i asked for the corp. number to make a complaint but he said he would take care of it and refused to give it to me then said i had to pay more for the right item, i found the number myself on line called and made the complaint and was told i would be contacted within 48 hrs about it and they were so sorry, now it is a week later corp. blew it off and i called again with the same results of they will get back to me this place is the biggest and sadest joke i ever seen, do not do bussiness with this company unless you want to be ripped off please pass this on to everyone you can | |
| S. Miller | 5/1/12 |
| ABOUT 6 MOTHS AGO I WENT INTO MY LOCAL ADVANCE AUTO PARTS STORE HERE IN TEMPLE TEXAS ON SOUTH 31ST STREET CLOSE TO WHERE I LIVE. I WENT IN AND BOUGHT ABOUT $40.00 WORTH OF STUFF IN CASH AND IN RETURN I GOT $60.00 PLUS CHANGE BACK. AFTER THAT I WENT TO MY LOCAL QUIX STATION TO BUY SOME CIGARETTES, AND I HANDED THE CASHIER A $20.00 DOLLAR BILL FROM THE CHANGE I GOT FROM YOUR STORE. HOWEVER THE CASHIER TOOK ONE OF THOSE MARKSERS AND SHE TESTED IT TO SEE IF IT WAS COUNTERFIT, WELL GUESS WHAT IT TURNED OUT TO BE A FAKE BILL EVEN THOUGH IT HAD ALL THE MARKINGS OF A REAL ONE ETC. THAT INDICATED THAT IT WAS REAL. SO I TOOK IT BACK TO THE STORE AND I APROACHED THE MANAGER AND SHOWED HIM THE FAKE BILL, HE TOOK HIS LITTLE MARKER AND DID THE SAME AND HE SAID IT WAS FAKE. SO I SAID I GOT THIS FROM YOUR STORE A COUPLE OF MINUTES AGO ARE YOU GOING TO REPLACE IT? HE SAID NO HE CAN'T. SO I TOOK IT TO MY BANK AND THEY TESTED IT AND SAID IT WAS FAKE SO THEY TOOK MY MONEY AND SENT IT TO THE FEDERAL BUILDING IN TEMPLE TEXAS. THEY CALLED ME A FEW WEEKS LATER SAYING THAT IT WAS A TRUE COUNTERFIET BILL, THAT THEY CALL A BLEACHED BILL I DON'T KNOW HOW THEY DO IT BUT IT PASSED THROUGH YOUR EMPLOYEES HANDS WITHOUT BEING CHECKED AND I ENEDED UP LOSING $20.00. I WILL NEVER BUY FROM YOUR STORE AGIAN! NOW I HAVE TO MARK EVERY SINGLE BILL THAT I GET FROM ANY STORE WITH MY SPECIAL MARKER BEFORE I ACCEPT CHANGE FROM ANYONE! EVEN THE BANK!! THANKS FOR SCREWING ME ADVANCED AUTO!!! DON'T ACCEPT ANY CHANGE FROM THEM UNTIL YOU CHECK TO SEE IF IT IS REAL FIRST! | |
| S. MILLER | 5/1/12 |
| I TRIED TO GET A JOB AT ADVANCE AUTO PARTS, I GAVE THEM MY AAPPLICTION AND A RESUME AND IT WAS GIVEN TO THE MANAGER AT THE TIME, AND THE JOB WAS DELIVERING AUTO PARTS. I TOLD THEM THAT I WAS A DISABLED VETERAN THAT I NEEDED WORK ETC. I HAVE CALLED THEM SEVERAL TIMES ASKING WHEN I CAN BE INTERVIEWED AND AFTER ABOUT A WEEK ALL OF A SUDDEN THEY TELL ME THAT THEY DON'T HAVE MY APP. COME TO FIND OUT THAT THE SO CALLED MANAGER THREW IT AWAY. THIS TOOK PLACE AT THE SAME STORE WHERE THEY GAVE ME THAT COUNTERFIET $20.00 BILL ON SOUTH 31ST IN TEMPLE TEXAS. | |
| Robert Bogovich | 3/24/12 |
| I bought a flywheel, clutch kit and starter motor two weeks ago. I'm in the prosess of changing my 1979 Corvette from automatic transmission to manual transmission. I installed the flywheel, clutch kit then a muncie M81 rockcrusher transmission. I had it all ready to go, bellhousing, shift linkage, shifter, everything. I put the starter motor on and all it did was make this clunk sound. All week long I've been busteng my you know what trying to figure it out. Finally I went to Corvette Central, Corvette parts and manufacturer. They said I have the wrong flywheel Advanced Auto sold me the wrong one. I returned everything to them. No apology, nothing. I had to take every thing off. I am now dealing with Corvette Central, in Sawyer, Mich. I'll never go to the "Parts Pro", again. Same with Auto Zone. They are all whores. They're oil and things are high priced also, go to Meijers and you'll save about three dollars a quart. They can rip off the public, but if you were to rip them off you would go to jail. It's like that in all of America today. Oh, how I long for the good old days. There is no more honor or respect. | |
| david c hartford | 3/21/12 |
| i put a job application in at the cumberland, ky store, was called in for an interview, gave the paper work for a drug screen, and told i'd be hired pending a drug screen. i drove 45 minutes away to the clinic i was told to have my screening. was called several days later by the store manager and was told i passed the drug screen, come in tomorrow so we can get you started working for us. i came to the store when/as i was told to and when i got there the manager,joe, told me they couldnt start me yet because they were still waiting for my background check. i thought to myself "ok why did you have me come in just to send me back home", oh well, it is what it is. since that time i have regularly kept in check with the store checking the status of my background check, but am told the background check is pending and they cant hire me til they get it. this has been going on for a month, i know it doesnt take a month to get a background check. i know they have hired at least one other person while this has been going on. needless to say, im back on the job hunt, but feel i have been done dirty and mislead. why couldnt he just been straight up with me instead of jerking me around just to give my job to someone else? it wouldnt be so bad, but in this process i have stopped looking for work and even turned down a couple of jobs thinking i would be hired with advance auto parts. im very disappointed with the way ive been treated. i have bills to pay. i didnt have all this time to waste not looking for a job thinking i already had one... just dont even know what else to say.... | |
| James Franklin | 3/19/12 |
| If they have a sale item you had better read the small print. I bought a 5 quart jug of penzoil that was to be 19.99 by the sign. Was charged 24.99 and when I asked the boy said that is only if you get the filter. I said why did you not tell me that. He failed to answer. This is the second time this has happened to me there. This is what is known to poor people as flim flaming/ or scamming. Sorry way to treat consumers. | |
| Randy | 3/16/12 |
| The Advance Auto Parts store in Franklin, TN, store #8061 @ 100 Alpha Drive is the MOST poorly managed and run auto parts store that I have ever encountered. The manager there, Mike Mason, has NO people skills, management skills, knowledge, leadership or concern for customers or store personnel and is a total disgrace to the automotive industry and Advance Auto Parts. Upon being ignored by him repeatedly and received POOR customer service from him, my business and the business of friends and family is out of his doors for good. Please, do not deal with this manager or any business that HE has ANY dealing with. Beware........ | |
Mary Brumfiel  | 3/9/12 |
| I would like to praise your store on National Road in Richmond, Indiana. I have been in the store twice in the last two weeks due to headlights burning out. Mike and Clark are the employees that have waited on me. I am a 60 year old working woman who is on the road every day and I could not have asked for two nicer young men. I have a Sonata and the headlights are difficult to reach, but these young men were happy to install them for me and couldn't have been more pleasant. I realize that you typically hear only complaints, but I would like to compliment this particular store and these young men. It was so nice to be treated like a customer. That does not happen very often any more. Someone in that store is certainly doing something right. Thank you so much and I do hope that you have some type of incentive program in place. | |
| Tim McCormick | 3/2/12 |
| I am a 10 year customer of Advance Auto. I received an email "Deal Of The Day" late Friday afternoon offering 35% off everything ordered on-line before Midnight Friday 3/2. A 30% discount was offered for Saturday and 25% Sunday. I need to replace an A/C compressor on one of my vehicles so I decided to take advantage of this offer. I created the order which was over $500 and applied the discount code "Friday32". The checkout screen recalculated and applied the 35% discount. GREAT! Then I saw that one of the items, freon, could not be shipped. I deleted the freon from the order and when the checkout screen recalculated, the discount was gone. I tried to reenter the code but it was not accepted. After waiting on hold for 29 minutes, I finally was able to t/w one of your sales reps (Faith?) who told me the discount was just deactivated. What?? How can you do that? She said, "I don't know sir, our mgr. just said he deactivated it. She said she could take my order and try to get a discount for me but it would not be 35%. This is absolutely ridiculous. Whether or not what you did was legal, you owe restitution to me and other customers caught in your stupid scam. | |
| Theotis Chappell Sr. | 2/29/12 |
| Theotis Chappell Sr. 11000 SW 218th Terrace Miami, Florida 33170 February 29, 2012 Cashier Store # 09243 Advance Auto Parts 22985 S. Dixie Highway Goulds, Florida 33170 To whom it may concern: This letter is to complain about service I recently received from Advance Auto Parts customer service representative, cashier on February 27, 2012, Monday between 9:00 a.m. and 9:30 a.m. I came to Advance Auto Parts on February 27, 2012 to purchase some Motor Oil for my vehicle. After I had place the money in his hand to pay for my purchase, he placed the change that I was getting back, on the counter and not in my hand. I had to explain my problem to him that I did not appreciate him putting the money on the counter and not in my hand. Then another employee started laughing at the situation and told the cashier that was servicing me that, “I was crazy.” I am a repeated customer at that particular store. Needless to say, I was quite frustrated with the way that I was treated by the employees that morning at Store # 09243. I expected a much higher level of service from your company, and I am quite disappointed. P.S. I did not receive any of these values: Our Values: 1. Inspire and build the self-confidence and success of every Team Member. 2. Serve our customers better than anyone else – help them succeed. 3. Grow the business and profitability with integrity. Sincerely, Theotis Chappell Sr. | |
Satisfied  | 2/27/12 |
| I recently had an issue with my Prius 12 volt battery on a Sunday. I called the store in High Point NC and they said that the battery was not in their store but could be ordered and picked up the next day. The information that I was given was not correct as it was a HazMat item and it would be in the store 2 days later than promised. After explaining to store mgt that I nwas on a very tight schedule and that I had taken the day off from work due to that promise, the store mgr corrected the problem by purchasing an original equipment battery from the dealership and bringing it back to the store. After investigating and not wanting to take a chance on messing up the installation of the battery on a hybrid, he contacted the Toyota Dealership to have them install at the expense of Advance Auto. All I had to do was drive to the dealership and they installed it. Even though the situation seemed like one that would have me never returning to Advance Auto, the store manager made it right...and not at a low cost either. I worked retail earlier in my career and I learned from day 1 that every dollar you invest in customer service , you get two dollars back in profit later in time. This is a perfect example because Advance Auto is the only place I will visit for Auto parts in the future. Great job! | |
| Eron Ferrell | 2/21/12 |
| I went into the store in swansboro nc needing some help there was a guy at the computer that asked if I needed help after telling him what I needed he began to get a attidue and talk to me like I was stupid I became very mad and walked out after that I called the store to talk to the manager after telling her what happened the only thing she could say Im sorry you feel that way! Really? What kinda service is that and what kinda training do u give this unprofessional inconcerit people! | |
| T.F. COCHEU | 2/14/12 |
| WE WENT TO THE OFFICE LOCATED AT: 16209 N DALE MABRY HWY * Store #9567 TAMPA, FLORIDA 33618 ... AND I WAS JUST TREATED HORRIBLY. THE BOYS THAT WERE THERE LIKE DRONES AND I WAS THERE FOR 5-MINUTES BEING IGNORED UNTIL A SLEEZY GIRL WALKED IN THEN THEY WERE ALL THERE OUT FROM THE BACK, WANTING TO WAIT ON HER. I WAS THERE FIRST AND THEY WERE ALL IGNORING EVERYONE THAT WAS THERE AFTER ME ... NOT JUST ME, I WAS THERE AT 3:45PM ON 2/14/12. I GOT MAD AT HOW DISRESPECTFUL THEY ALL WERE ANDI TURNED TO LEAVE ... AS I LEFT, THEY ALL WERE RUDE AND MUTTERED UNDER THEIR BREATH AT ME AND SO, I JUST LEFT. THEY WERE ALL TOTALLY UNPROFESSIONAL AND THEY ACTED AS IF THEY WERE IN A 'BOYZ CLUB' SO I FEEL THAT CORPORATE SHOULD NOW BE TOLD JUST HOW RUDELY THEY ARE TREATING THEIR CUSTOMERS ... AS FOR HOW IT CONCERNS ME, THEY ALL NEED TO BE REPRIMANDED FOR THEIR UNPROFESSIONAL BEHAVIOR. THERE WERE HISPANIC AND A LONG HAIRED HORN-RIMMED BLACK GUY THAT WERE IN RONT IGNORING EVERYONE. | |
| Jim | 2/5/12 |
| Bought A set of brake shoes lasted adout a year and are down to metal to metal. Went in to check on warranty. they said they do not warranty the linings just the metal part of the shoes. So nothing we do to help but sell me another pair. This is the last time they will sell me anythig. Will pass this around town and help there sales. HA. | |
BECAREFUL ORDERING WITH DEBIT CARD IN STORE OR ONLINE.  | 1/27/12 |
| Becareful on purchasing any parts with a debit card because this has happen twice to us. They took the money out twice from our account. Then you have to argue with them for days to ever get it back. Very fusrating to have to deal with to get your money back. We bought brakes and they charged us twice for them. JUST BECAREFUL FOLKS! | |
| C. Kimble | 1/27/12 |
| Placed an order on-line for 3 items which the website indicated were in stock at store # 8796. My debit card was charged and when I arrived to pick up my parts the store didn't have them in stock. No one could tell me my recourse at this point and asked me to come back tomorrow morning. As I drove home I stopped at another Advanced Auto Parts -Store #8859 who was able to tell me the choices available: a) refund the debit card (money not on card for 5 days) b) have store #8796 request the mechandise be transferred to them from another store of the warehouse. (same day solution) My problem is why couldn't this have been done when I orginally went to pick up the parts. What happened to customer service and courtesy? | |
| al ward | 1/24/12 |
| I went into the Lexington S.C. store today and was in line to get a part.When the 1 salesman finally yelled to the guy in the back for some help he walked up front and went to a kid that had come in after me. I told the guy I was next in line. He threw his arms up and yelled to me WELL I GUESS I SHOULD JUST COME HELP YOU THEN. What happened to CUSTOMER SERVICE? He should have said Who's next. I told them to shove it where the sun doesent shine, I'm going to Oreiley's. I WILL NEVER GO TO ADVANCED AGAIN. | |
| Betsy D - Franklin, TN | 1/18/12 |
| The manager at the Franklin, TN store is a disgrace to the auto parts industry. Have been dealing at that location for some time now and will NO longer purchase from this location AT ALL. The overall moral at the store is deplorable. Sometimes when comes into the store it appears that the manager simply does not care and he does not even take the time to shave or clean-up. There really is a total attitude of abruptness, rudeness and the fact that it is a real inconvenience to bother him by either calling or coming into the store. There is O'Reilly's and Auto Zone very close by who value and appreciate my business and the business of family and friends. Will be sure to let everyone know that I can, NOT to take their business to that sorry Manager as do not want to line his locket. AVOID!!!!!!!!! | |
| debbie | 1/15/12 |
| My daughter in law went to Advance yesterday and bought a bulb for my headlight and nobody offering to help bought the wrong size and when my son took it back was told because it was open and they had touch it that it was nonreturnable. WTH how was he to know it was the wrong thing and where was the salesman when she was buying? The story only gets better I guess the bulb is a Osram made by Sylvania and packaged in a Sylvania pack so they accused him of putting the old bulbs back in their Sylvania pack,don't you think the Manager of the store would know these things? Waiting for tomorrow so I can go pay a visit and hoping to find out who I need to call to get this jerk fired! | |
| | 1/12/12 |
| Advance Auto Parts corporate thinks they are above the law. I filed a writ for garnishment for one of their employees who rented my house, never paid and wouldn't get out. I served the employee and Advance in 2006 and was told that said employee was no longer working for them. I went into the store in Traverse City, MI just a month ago to get wiper blades and guess who was not only working, but celibrating his ten year anniversary! I refilled the writ for garnishment immediately and got verification that they corporate office was served on 12/21/11, and they had 14 days tosend disclosure and start sending me some money from this loser, which will not get my house back, but there has been no response, so now I am headed to the court house to file a default against Advance Auto and in my opinion they are just as much a dead beat as the employee they are covering for! | |
| Gary | 1/6/12 |
| Here's a interesting story. I pull up to get a Battery. I go inside and ask for the right battery. The saleman says, what kind of Honda Civic is it? I said, "It's right outside, wanna take a look?. He said it's okay and found the Battery. I then told him that I had to go home and install it so I guess I need to bring the core back Right? Without missing a beat he said. Yes! Not offering to install it like it says in the store or on the window outside. Silly me. I didn't read all the signs on the window pulling up. I normally don't do that when I'm in a hurry. Wouldn't you think, with "Good Customer Service", he would mention that they'll install it even after I asked if they had the right size wrench? He even came out to look at the size of the nut on the Battery. Did he offer to install it then????? Nope. When I returned the Battery, I saw the sign. FREE BATTERY INSTALLATION! Three cust servece reps told me. REALLY! Oh yeah we do that. One was the Manager who said who was it and I will talk to them. No appolegy.... Nothing! Will this review do anything? I doubt it very much. | |
| Charles Vesser | 1/1/12 |
| Advance Auto Parts is the most sucessful auto parts business in Knoxville Tennessee which is where I live. After over 20 years of doing business with them I have never had one single problem. Just yesterday the check engine light came on my Hummer, I took it to advance they scanned the computer brought up code P0014, exhaust cam sensor. I bought the part they loaned me a 10 MM wrench I replaced the sensor. Within 25 minutes the problem was solved, repaired and I was on my way. Total cost about 34.00. Find another place where this can be accomplished. Impossible. Previously I had a 79 GMC P/U that I drove for 22 years, over the years many items need replaceing every single part except the tires came from Advance most with lifetime warranty, one part failure alt, which was replaced about 2.5 years after purchase at no charge. You gussed it I am a customer for life. | |
| cliff drop over advance | 12/20/11 |
| advance has become a big joke from what ive been reading and now i;m one of the vics.in md that means that they have gone STUPID i have tried to talk to management an have had some of the same problems as a lot of you all so im going to try BBB CA along with others i hope that will help them go OUT OF BUSSINESS.ANY COMPLAINT TO THE GOV> IS SUSSESPOS TO GET INVEGATITED (HOPEFULLY THIS WORKES).advance read this you will need it! THANK YOU | |
| tom clark | 12/14/11 |
| Computer system only hold info for two years, that is why they show no record of it from 3 years ago. It has a limited lifetime warranty which means the first time it fails whether it is 6 months or 12 years it is covered, but the replacement you get comes with no warranty. They sell parts they are not your book keeper. It is up to you to keep receipt. The receipt fade so when you buy something with a limited lifetime warranty make a photo copy, this way they can scan your copy if the original fades. | |
| Ahmed Franklin | 12/14/11 |
| I spent one hour and forty five minutes on the phone with a Advance Auto Customer service representative just to be told someone will call you tomorrow between 12:00PM and 5:00PM to resolve my problem. I was told the same thing the day before and early the morning and they have continue to lie and be dishonesty with me. I requested a refund for a set of weaver gold brake pads which has show up in their system as pick up from store 4360 which they wasn't pick up by me and they customer service representative confirm that and said it was a problem their system, yet still I cannot back refund my money back to my visa where I paid online nor can I be granted my Weaver gold brake pads but Advance Auto get to keep money. So I a have contacted the CEO Darren Jackson to see if he can resolve this problem. In the meantime I going to blog about this terrible experience and sent out twitts on twitter and send posting about it on Facebook and tell all my friends and co-worker's about how Advance Auto treated me. Also I have a radio program online and I plan to talk about this whole matter on the air. So stay tune. | |
| MikeAllen | 12/10/11 |
| Lifetime warranty means nothing? I purchased a cv axle for my Dodge 1 1/2 years ago. No reciept to be found. Salesman told me they keep the recods in their system and there's no need for a receipt. Turns out, they don't have any record of the sale and no record of the part even being sold in the last 3 years. How could this be? Maybe so they dont have to honor their warranty? | |
| Patricia Deegan | 12/6/11 |
| My name is Pat and today I visited the store at 1605 S. Missouri ave. cLEARWATER, fLORIDA.I went to the store not knowing what to expect. I pull up turned off the car and went to turn it on, and nothing, I mean nothing. I met the General Manager Daniel, and he checked everything and I mean everything. Found out it was my starter. I didnt know what to do at that point so after calming me down,he even called a friend to put the starter in for me. Daniel went above and beyond to help me out.He even fixed my windshield washer line and checked out everything else.At 57 I have no clue what to do under the hood of a car. Thank God for Daniel, he was heaven sent to me today, and I know GOD will return the favor to him, God Bless you Daniel you went above what was expected of you to help someone like me. Again Thank You. | |
| jeff mancheski | 12/3/11 |
| I recently visited a store with a banner in the front window that said free battery installation. Well I bought the battery and they came out to install it and popped the hood and said we can't install it because you have to take mud flap off under front tire. I have a 1998 chrysler cirrus. So that is false advertisment. Green Bay, Wi is location on east main street. | |
| shawn metz | 12/3/11 |
| The advance auto parts store # 01244 at 3091 carlisle road in diver pa use to be the best store in York county. then there best employee went to a different store ever since they got people working there that can't look up parts and give you the wrong parts. I had to go to napa to get parts. There is one guy named Dan h that works there and every time I call I get him. He can't even find the right part I got a e brake cable tonight and he gave me the wrong one I told him that before I left the store he told me that was the only one for my 2003 jetta I took it home it wouldn't work I called and got him again what a suprise. I had him look up other jettas he said that was the one I called back at 8:30 pm talked to another guy he found a different cable they had told me I had 7 minute to get there I live 2 minutes away. I got there at 8:59pm the door was locked Dan was sweeping the floor I knocked on the door he tells me they are closed. About pissed me off from now on I guess I have to go to napa at least they can look up parts. And don't have family feuds in the store . I got a lot of parts and other automotive stuff from them in the past . And wish I could depend on them for my auto needs. | |
| charles lucas | 12/4/11 |
| I went to advance auto in oak hill wv to but several parts for my car. They didnt have one part so they called auto zone which had the part. And sold me a part that wasnt rite. So i went back to return that part and stood there for 20 minutes waiting for a manager to put his code in for the return. Finally i got it returned and went to auto zone and got the rite part in 2 minutes and was on my way. I will never buy parts from advance again. Auto zone is my first choice from now on. | |
| ronny white | 11/21/11 |
| i would like to recommend one of your employees for a job well done. his name is Terrance Chester of your Bremen Ga store # 6403. He displayed something that your store(s) in the area have lacked; a positive attitude, a willingness to help & a pleasing personality. i recently ordered (02) K&N air filters for my CTS Cad & T-5 Volvo. I only initially went to Advance because of the price. my parts house was $10 to $20 higher, but i was pleasently surprised by Mr Chester's overall knowledge & demeanor.......As long as your personnel is as pleasant as Mr Chester, I'll continue to shop there....thanks | |
| amy sliger | 11/20/11 |
| The Manchester Tn Advance Auto has to be the best...I went in for a new battery, after jumping off my car to get there...they installed new battery and the car went haywire. They worked for hours and I literally mean hours to figure out what was wrong. The car is an SRX Cadillac, they called the Cadillac hot line, got no help, called On Star got no help, called other AA stores called area mechanics...then when they realized I had jumped the car off...they went directly to the fuse center and started checking that...seems as if jumping the car off overloaded some fuses or chips whatever they were and they found the burned one and replaced it...AT NO EXTRA COST FOR LABOR ! They worked tirelessly and with a great attitude to get me back on the road and happy. When I say they worked hours....it was hours and can you imagine what that would have cost me at the dealership ??????? I can't say enough good about the Manchester Tn Advanced Auto store employees........... | |
| Tim | 11/18/11 |
| Advance Auto Parts, Westerville Ohio. Manager lacks automotive knowledge and customer service. Have tried several times to buy from this location however with the arragant rude attitude of (BOB) i will spend my money elsewhere. I'm a retired automotive professional and am quite dissapointed in the level of poor customer service Advance Auto Parts provides. Bob on several occasions has been very rude and has a condesecending demeanor. As a automotive professional i find this behavior unnacceptable and a poor reflection on the company. If reflects the trend of customer service offered by poorly managed businesses, it's no wonder the economy is in the shape it's in. ATTENTION CONSUMERS!!!! It's your hard earned money, demand quality customer service, as for me i will never return to Advance Auto Parts. Napa, Oriely, Autozone will get my business. VERY DISSATIFIED CUSTOMER | |
| Dan | 11/14/11 |
| I bought an alternator online and installed it. It worked for about 2 weeks and the battery light came on. I removed it and took it back to be tested at the Northlake store in Palm Beach Gardens, Fl. I quickly learned that the guy helping me was having trouble hooking it up to test it. He could'nt look up my order in the computer (even though I gave him the order number) all the while wanting to sell me a battery. Do yourself a favor and if Brady offers to help you, ask for someone else. It's bad enough I got a part and spent the time to install it and it lasted 2 weeks and I had to remove it and install another one. I finally asked for someone else to help me. Brad was helpful and was able to find the order in the computer but was unable to do a warranty exchange. He had to refund my paypal account and he said I had to reorder online and offered me to use his computer. Please!!! Are you for real??? I just want to exchange this bad part. He again said their is no way to do a warranty exchange with a part bought online. He had to refund it and if I wanted to I could again buy it online. Instead I just went ahead and bought it in the store and he was able to price match it.I was able to get it resolved and hopefully this one lasts longer than the last one. They really need to be able to do a warranty exchange. No money changes hand. It's just a simple warranty exchange. What is so complicated about that? | |
| brw1249 | 11/14/11 |
| Advance Auto on Evans Pl in Omaha is dangerous to female customers. My married daughter went in and bought a battery. A store employee got her cell phone number and started phone harrassment/stalking of her. She called the 877 customer service number and a manager Lee Carhart called her back, and said after he called the store and talked to the employee in question said she gave her number to the employee.This is a lie. The employee got her information from the data input form purchase of the battery and warranty information. I had her file a police report on this event. The corporate office in Roanoke VA is 540-362-4911, and another 800 number is 1-800-314-4243. I went on the chat line contact and was told to call the customer line, but there isn't a phone number they would give out. Don't know if Advance Corporate officers read this customer service board, but they'd better train thier employees not to take secure information and use it for thier own entertainment. Some people, especially Dads won't take to thier daughter being harrassed and stalked by Advance Auto employees. Don't bother trying to contact them via chat line or phone. The important numbers aren't published and the "customer service" is outside the USA. SO, none of my family will ever enter an Advance Auto parts store again. O"Rielly's is the only one!!! brw1249 11/10/11 7:32AM | |
| billy j rodgers | 11/11/11 |
| i was in atlanta ga. s cobb dr. store, had light troble. tom, at your store was very helpful in gettin me back on the road, i was treated great by your store,the man took time to help me get back to tenn. | |
| Walt | 11/11/11 |
| I remember when I used to go to advance autopart and buy their oil when they had real specials, now they advertise their oil at a great price but in the fine print tells you that you have to do a MAIL AND REBATE... The price was 17.99 for either 5 QTS of CASTROL HIGH MILEAGE OR SPECIAL BLEND, my total came up to be around 32 dollars with an extra 1 QTS.... Tell me people what person has time to do a mail and rebate, I did one and I never received crap.... In this case I should just go and get my oil change at a oil change place for around the same price. I know I'm just one single voice but I bet there's other people out there who feel the same. Bonita springs, Florida | |
| Karla M. | 11/3/11 |
| I had an issue with a battery I bought in March of this year. I purchased the battery online for store pick-up. In October, the battery died. When I went to exchange it under waranty, my information would not appear in the system and I no longer had the receipt. I had no choice but to purchase a new battery. The parts manager informed that if I locate my original purchase information, that I could receive a refund for my new battery. Locating the information was not easy but after contacting a very helpful customer service rep by phone (Attila Ujhely), the transaction information was found. I took that information to the auto zone near my house to request a refund. Unfortunately, despite trying to help, the manager could not process my return without have a physical battery to send back. However instead of saying no and sending me away, the manager put me in contact with the district manager. The DM told me to give him a few days to get approval from corporate and to get in touch with the store where I purchased the new battery and that he would resolve the issue for me. I am very pleased to say that the DM kept his word and despite taking a week or so, my problem was resolved and my money refunded. The managers went over and beyond to resolve an issue that looked hopeless. Thank you Dayli and Carlos from the west Kendall store in Miami, FL. | |
| Rod Nace Community Auto Repair Service | 11/4/11 |
| We deal with your store in North Port Florida and must say John in comm.accts. as always helpful as are the others. We have few prob. getting parts and if their is a wrong part shipped to us they bend over backwards to correct it!! They are always friendly and courtious and quick to deliver. I have even seen how they handle other people off the street and must say they are tpo rate. You will always have a dissatisfied coustomer here and their but that is to be expected,but atleast at this store THEY DO try their best to satisfy the customer. I have read other reviews and must say some people like to complain so much and streach things they can't even SPELL right. Thanks and keep up the good work NORTH PORT!!!! | |
| John Matthews | 10/29/11 |
| This concerns Advance Auto Parts in Niceville Florida, 32578. Located on John Sims parkway. Customer service is a joke; awhile back I went in and was ordering a few hundred buck worth of parts, I asked about their military discount,,no problem thsy stated, after ordering the parts the discount was not there..I asked about it and the counter rep rudely said you have to ask for it ..I did he said ohI did not hear you..so I canx the parts and went to another parts store..I have not been back there untill recently ..went in to get a few parts..competition was out, and the person at the counter had to repeat several time for someone to help him as he was new and the 2 folks in the back thgought it was funnny and were laughing..about it while I am in busness to repair cars not put up a bunch of clowns, today my son called about a parts ..they were so rude/discourtious on the phone he had to hang up in general when I go into this particular branch..the folks there act like thye are doing you a favor, questions get answered with lack of care or I dont really give a ....about waht you need..in general the poorest custtomer service in any auto part store I have ever seen.. thanks John Matthews | |
| Ratings | 10/21/11 |
| You people should stop wasting your time posting your complaints. This company is in it for the money. They could care less about losing hundreds of customers when they have thousands of new suckers buying from them every day. | |
| Yvonne | 10/13/11 |
| Advanced auto in Hobe sound, FL will no longer be my store for parts or anything else. Granted I don't do any major repairs but I have bought my share of items to keep 3 vehicles running. I ran in the store today to recycle used oil and to purchase more on my way home from work. To my surprise I'm told it's now policy that the store will not take used oil containers, therefore I am to go in back and empty the containers in the recycle drum myself. It was almost to the point of being chided or snapped at for not knowing the prodedure. I would gladly wait for an employee to empty them for me a give me back the containers so that I would not get my good clothes stained. If I have to make a special trip to recycle I'll just go to their competitor where the man’s been in business for many years and as nice as can be. He closes early but that’s OK I’ll be making a special trip anyway. | |
| janet pal | 10/3/11 |
| your store on old winter garden road in orlando florida is a ghetto mess. They are rude and very nasty. They take their time and never have enough folks to help you. The lines are ridiculous and they service is even worse. Never again and I'm letting everyone I know to go to autozone instead! | |
| Rj Lewis | 9/29/11 |
| I was promised a $50.00 off coupon based on making a $100.00 purchase around Labor Day. The coupon was to be e-mailed to me around Sept. 14, 2011. After not receiving the coupon in my email I telephoned advance auto care customer service line. They looked up my order number and stated that my order was not qualified because with the discount they gave me (20 percent off) that subtotal came short $9.63 short. The original subtotal was $112.96 well over the required $100.00 purchase requirement. I didn't agree with their view but was willing to spend the extra $9.63 to qualify for the email coupon. Then I found out I couldn't use the online service to order and that I couldn't use my PayPal account to make the purchase like I did online previously. I would be forced to telephone my next order and spend $109.63 instead of the original $100.00 requirement. I then felt like it was becoming too much trouble for an simple transaction that I should had been emailed the coupon as I already qualified. I finally was connected to a supervisor named Shawn (female)to try and correct the situation. Shawn was rude and refused to listen to my explanation and demanded that I must make a purchase of $9.63 right then to qualify for the email coupon. The money was at that point was not the issue but the poor customer service and the unreasonable explanation why I didn't qualify without making a $9.63 purchase. Shawn continued to be rude and refused to help or resolve the issue and clearly became angry. Shawn then told me to "Have a good day" which is in customer service the "F--k Y-u" code for anyone who you believe has given you an hard time. It is rude and an intentional insult used by those in the service industry to tell someone off without directly swearing or cursing at the customer. I immediately told her I didn't appreciate the "Have a good day" comment and I was aware of what it really meant. Shawn then became more hostile and repeated the "Have a good day" comment twice again before hanging up on me. I will never do business with Advance Auto again based on the horrible customer service and the false promise of an email coupon that I was clearly entitled to. I will follow up with a letter to their corporate office although based on what I experienced they only care about taking your money after a false promise to an email discount coupon. Stay away from their email discount coupons after the purchase. It's just the old bate and switch and they will do everything in their power to screw you out a rebate which probably enticed you to make the purchase in the first place. | |
| Stewart Mitchell | 10/1/11 |
| Store 9161 in Casselberry, Fl has done an out standing job in helping me. I had an Ac problem in my 1998 GMC suburban. Hector ,Earl, Amanda and Dan did a great job answering questions helping me trouble shoot and providing me with the correct parts. You have a very positive and knowledgeable staff. Also shout out to stores in Oxford MS, Ponotoc MS, & Chas. SC (HWY 17) | |
| Christi | 9/23/11 |
| Just want to post a big "Thumbs UP" to store #06410 in Augusta Ga. (by the Checkers Burger on Peach Orchard) Frankly, I was very pleased to see customers actually working on their cars out front with help from the Advanced store employees. We were greeted on entry, even though virtually everyone was busy. I didn't mind at all that I had to wait a short while for service and I'm glad I did. At first I didn't realize that the associate who helped me was at the same time, fielding occasional questions from co-workers. They were all in almost constant communication with each other without sacrificing courtesy. This guy never missed a beat! James "C" was friendly, skilled and honest. I especially appreciated his honesty because I know nothing about automotive. The battery (that came in my used car) was from a competing store and to check on possible warranty, it was recommended that I go there. We sure didn't find anything near service that could compare so we turned right around and came back! Advanced Auto Parts has certainly earned high recommendation from me. I'd give it a *10* if you had enough stars! | |
| Robert | 8/11/11 |
| Dear Sir / Madam, My name is Robert and last week I made a purchase of a starter for $185. I did not notice the rebate code until after the purchase was completed. I immediately made a call to Advance Auto Corp. and spoke to an operator whose name I did not record. The operator then advised me that once I returned the core I would be able to get a 20% credit right away and a $50 coupon that would be emailed to me. After I returned the core, I forgot about the follow up call until today when I received your follow up email. I spoke to an operator name Jasmine who stated that she spoke with her Supervisor, Paul, and that I need to make another Purchase of $100 or more in order to qualify. I don't think this is fair, if I have been told this up front and I would have been fine with it. However, this is not what I was promised. I use Advance Auto for all my automotive needs and would like to keep a healthy relationship, can you please fix this. Thank you for your time. Robert | |
| Al | 8/12/11 |
| Gross misconduct by store manager, I've been trying to get in contact with someone concerning my wife and her boss having an affair in direct violation of company policy. The company goes through the effort to write a conduct policy yet doesn't bother to enforce it. Well in addition to that my wife worked at least 100 hours off the clock because the boss would make her life a living hell if the work wasn't done (sounds like Stockholm syndrome). Well seeing I haven't been able to get any response from corperate HR, I'm going to go to Florida wage and hour dept for all that unpaid overtime. I will continue to go up the ladder until I deal with the CEO if I have to. This psyco bastaed has to go. | |
| Anna Maynard | 9/17/11 |
| I just attended the JDRF Walk to Cure Diabetes Kick-Off Luncheon in Wilmington, NC. Kenny Levy, your district manager is our Walk Chair and many of your area stores were represented at the event. I cannot begin to express my thanks and admiration for the enthusiasm and dedication of Kenny and your employees. The excitement, company pride and loyalty were palpable. The room was energized as they cheered Advance Auto Parts dedication to their customers and service. The creativity, hard work and generosity Advance Auto Parts has demonstrated in their fundraising under the leadership of Kenny Levy Is not only admirable but I think indicative of a company that nurtures a talented and loyal employee base, which in turn is beneficial to its customers. Thank you so much!! | |
| Lynn jenkins | 9/17/11 |
| Since when has it been ok for someone to be in one of your stores working if they arent on payroll? You have a general manager in one of your stores in mississippi that allows from what I gather from employees that lets his wife come in and work.i know by law she is not allowed to do that with out being on payroll also selling the shoes at another retail store I belive I would look into this if I was you because it could cause great libility to your company also he has a nasty attitude towards customers anyways and his employees and customers I come in a great deal there and its a wonder that I still do but the employees and asst.manager are wonderful (mosspoint advance is the location) | |
| Calvin Hebb | 9/18/11 |
| I went to the advanced auto on East oakland park blvd. in Ft Lauderdale and I feel I was given super garbage service by the store manager!! I bought a battery that needed to charge for 24 hours before using. I left it at the store to get charged but when I went back to get it, the assistant manager accidentally gave it away!! She was actually nice and said she would get ont there and charged so I could pick it up the next day and would give me a $25 gift cert. for the inconvience. The next day I went in she was not there but the store manager was. First he couldnt find the new battery and when he did it wasnt the same battery I bought. He was extremely rude and refused to give me the $25. When I was trying to explain what had happen he would say " ok, you said that already, can we move on" like I was anoying him. He acted like he did not know how to refund the difference in the cost where they gave me a cheaper battery than I originaly bought. He said I would have to just come back when the assistant manager is in. I was not about to go back there a third time because they could not do their job competently!! I just basically forgot about it, but of course I will NOT EVER go to advanced auto parts again. There are too many other choices for me to be belittled and talked down to. Today, a customer service person called me with a survey. I figured maybe he could solve this so I may once again go to the store. I explained, he asked me if I wanted the store manager to call me, I explained that the store manager was the main issue and then he said, literally, "ok, I got what I need, bye." He hung up before I could say anything else. Now, I do want the store manager to call me!! I would prefer the district or area manager to call!! I do not know your corporate structure, but I am sure there is someone that will treat me like trash.. Advanced auto used to be a store I shopped at regularly. Not only for car and motorcycle parts, but tools and car wash supplies. I expect my few requests should be easily accomodated... | |
| Shawn Murphy | 8/19/11 |
| Orlando FL store #09456 advanced discount auto parts reeks. I had been a customer before they merged advance & discount auto parts and years ago they did have some problems where the store counter people were not very knowledgeable but that aside discount auto parts was ok, but in years since the merger this company has gone down the tubes. customer service is a joke! wrong parts, long waits in line, inferior parts (I'm not going to waste my time recounting my many misadventures with them) I have experienced all these things. can't wait till the Auto Zone is open just down the street from them so I'm not forced to go shop there any longer this company has no interest in anything aside from the bottom line (a growing problem in America) | |
| dan | 8/23/11 |
| Ordered key with remote for vehicle. Was never called as was the agreement when it was ready . It was ready in two weeks from date of purchase . I was out of town for 2 weeks, and when I made inquiry as to what was happening with my order, was told they sent it back while I was Way. Manager mark took my order and acknowledged no one followed up to call Me. I find out Lowes can do the job in 1 day. That's all folks | |
| Jeff | 8/24/11 |
| DO NOT ORDER PARTS FROM ADVANCE ONLINE AND PICKUP AT STORE. If you do and the parts do not fit or are wrong, you will face a wait of 10 days to get refund. In my case, they would not honor a valid coupon sent online as the result of doing business with them before. When you call the hotline, be prepared for stupidity and lies. I talked to 3 people, 3 separate times, each with a different story, one would not honor it, one would. Then another dismissed it, then the supervisor hid from taking my call. I returned the part to the store and told them this is the last time I ever order anything from Advance. I forwarded a complaint to my State Attorney General for deceptive sales practices. Advance Auto is a poor place to do business, almost like dealing with an insurance company. | |
| Denisha Goodman | 9/13/11 |
| Re: Employee Commendation To whom it may concern: I am writing this letter in commendation for an employee on your staff; Scott. I am a regular customer at the Advanced Auto Store in the Kingston Plaza. Last night, I had an emergency with my vehicle, and Scott went above and beyond to assist me. Although my truck ended up being towed, I appreciated his help and assistance. It’s not often that you find people, especially employees willing to help outside of their assigned role. I hope this letter can serve as an exemplification of a valuable employee and excellent customer service. I have also forwarded a copy of this letter to your Corporate Office for recognition. Thank you again for your help on Monday night and for your stores continued excellence in customer service. I will continue doing business with you and make sure I spread the word throughout the community on your great personal customer service. Sincerely, Denisha A Goodman | |
| virginia Mosteller | 7/5/11 |
| I would like to thank you for having such a wonderful manger at your store in Back Mountain NC. I had car trouble and was stranded. He came out and helped me get a mechanic. This was the the fourth of July. Because of Jermiah, your wonderful employee, I will forever buy anything I need for my car at Advance Auto Parts. Thanks again!! Virginia Mosteller, Hildebran, NC. | |
| K. Ryan | 7/8/11 |
| Wow!!! If it were possible I'd give a negative star rating. Judging by the complaints on this page it is clear that Advance Auto Parts SUCKS and evidently they have so much business they don't mind at all if they lose customers. | |
| another last time customer | 7/11/11 |
| Your stores in seffner, brandon fl. area are terrible to say the least.I have purchased parts in these stores that were supposed to be NEW and were actually used, spark plugs and relay swithes specically.The associates here are also shady and rude the service here is very ,very slow and no good at all.I purchased a battery here that died way before its time. Had it checked and they said it was bad but for them to charge it for a half an hour and recheck, battery says GOOD after retesting..batter dies on me again next morning.Had it checked at autozone they said it was BAD saw test results myself in print.Lost a days work because of this place where i will never spend one cent in again...Close your DOORS! | |
| James Singer | 7/12/11 |
| All I can say is for an auto parts store they are the WORST!!!! Im restoring a 72 mustang and had a worn out crankshaft for a 351 Cleveland. I called and they said they could get it. I had to wait more then a week to get the part. After getting the part I tried to instal it only to find it was a crankshaft for a 351 Winsor which is in no way interchagable. I had gave my original crank up for the core charge. And when I took theirs back and ask for mine it was...unavaible. Took them nealy 25 mins to give me a refund. Poor poor service and the least knowledgable parts store I have EVER been and I will not be going back them. and since I still have 2 more restore projects after this one they have lost thousands of dollors of business. | |
| Frank Baker | 7/19/11 |
| To all thats out there that have been F@#KED over by ADVANCE lets take advantage of the customer AUTO PARTS everywhere! I've been battling them with a bad oil pump that seized while driving and caused my engine to blow up and I'm ready to take the trip to their main office and show my pump up some one's ass cause even after almost 6 months I'm still left with no vehicle. I spent alot of money to fix my truck azt there store in Ogdensburg NY and was told when this all happened that I was shit out of luck from the store manager because I didnt have a registered shop put my part in. Now being friends with the employees and manager at this store the even told me to go get a nearby repair shop LIE and say that they put my pump in and that would get me help. Well no one in the right mind would do that. Now what gets me is that Advance auto parts promote the do-it-yourselfers on public tv and in news papers and online by offering loaner tools and manuals and NOWHERE does it say ( in store, on your receipt, online, tv or news paper) that you need to have a licenced repair shop install your parts or they wont help you if the new part fails and cause other problems and leaves you stranded without a vehicle. Now keep in mind that I'm a disabled man that is on a very fixed income month to month and still without transportation with three kids. And to top it all is that I went to school for auto mechanics, have had my own garage, and worked in almost every kind of garage out there. I'Ve had two back surgeries in the last three yrs and being disabled restricts me from doing alot so it takes forever to fix my own but I still do and they still dont care! If you would like to join me in a good fight you can write me a letter decribing your situation and I will it to help fight them because I dont give up easy. They have pissed off the wrong person . SEND all letters to FRANK BAKER @ 238 Delaney Rd. Ogdensburg, New York 13669 or email me at bakerfr37@yahoo.com. You can also call me @ 1-315-261-1275 if you have any questions. Hope to hear from the peoplewounded by this corp. that needs an ass woopin. | |
| Rafael A Alicea | 7/21/11 |
| I WOULD LIKE A DISTRICT MANAGER IN THE TAMPA 33619 AREA TO CALL ME @ 813-491-4100 AND AGAIN I STRESS THE FACT OF IT BEING THE DISTRICT MANAGER ONLY. I HAVE DELT WITH 2 OF YOUR STORES IN THIS AREA 1 BEING ON 1009 S 78TH ST. IN TAMPA AND THE OTHER AT 1717 N 50TH ST. IN TAMPA . I HAVE ALWAYS DELT WITH YOU GUYS IN PARTS SINCE CONNECTICUT BUT I TELL YOU THAT THE STORE ON S 50TH ST. HAS BEEN THE WORSE IN CUSTOMER SERVICE NOT TO MENTION THE TIMES I HAVE CALLED AND TONY AN EMPLOYEE OF YOURS HAS ANSWERED THE PHONE AND CLAIMES TO NOT HEAR ME WELL AND HANGS UP TIME AND TIME AGAIN. BUT I CALL THE ONE ON 78TH ST. AND THEY HEAR ME VERY WELL HUH WHAT DOES THAT TELL YOU. I DO NOT KNOW HOW EXTENSIVE CUSTOMER SERVICE TRAINING YOU GUYS DO BUT IT MAYBE TIME TO RE LOOK AT THAT POLICY DUE TO THE ECONOMY AS IT IS YOUR CUSTOMERS MIGHT LOOK ELSEWHERE FOR RESPECT AND BETTER CUSTOMER SERVICE........ | |
| Worst Customer Service Award Goes 6760 103rd St. Jax., Fl 32210 | 7/21/11 |
| Arrival Time 6:03 problem - battery departure time 8:38. Kudoos to worker Gilbert Lugo's very helpful! The acting manager only other worker I saw during that time name on shirt Eddie on receipt G. Heriberto. Per protocol without a receipt per Eddie aka G. Heriberto can't exchange "battery has name of company and year on it? reason for rule, but rules are rules. he called all beach blvd stores to see if I'm in the system (name found but no history according to him). Protocol #2 Battery totally dead so 45 min charge and depending on results 24 hr. PROBLEM... Could not get battery terminals off had to ASK to use WD40... He returned to store waited on SEVERAL customers poor Gilbert asked could he help me he said no I have her AND TOOK THE NEXT CUSTOMER AT THE DESK after 20 min he tried the cables and could not remove. He said he would have to break them I said okay he asked do you want me to break it I said I need a new battery and you need to test it Pep Boys already said it was the battery not the alternator so nod yes twice and said yes before he did. 45 min later results I need a new battery NOW... he went in the back left Gil (Gilbert) he said they are NOT ALLOWED to replace the terminal so I said if I knew you couldn't replace it I would never have told you to break it. Eddie (G. Heriberto per receipt) stayed in the back. I did not see how technical it was the sign reads BATTERY REPLACEMENT... A terminal is not technical. He said I needed a major mechanic. Well later I found out he was just following orders he installed and finally ended my long wait for my battery. #1. Come up to 2011 the computers should connect. #2. Decide his calmness (as I was as well).. Eddie (G.Heriberto) was rude the worst was saying he got me and continuing to wait on other customers. I had already waiting outside for him for 15 min went in the store and he acted as if I did not exist... he could have let Gilbert help he was standing at the time but told him don't worry bout me. Wow. Store #09278 | |
| Burton | 7/26/11 |
| Advance Auto consistently outperforms other National Auto supply chain stores. They typically have the most knowledgeable staff members, while providing an instock and reasonably priced part. We have used them for years and will gladly continue to do so. They are not perfect every time, but they get it right the most of the time and generally do all they can to make it right for us as a customer. | |
| | 7/27/11 |
| 2201andrews blvd store ,asked for left and right moog upper ball joints arms. got 1moog and 1 trw trw are 50 bucks cheaper and way less quality.when brought back manager said part would fit,of coarse but i paid for moog part.he tried to rip me off name is james edwards./i think hes the manager of store | |
| Proline Pavement, Inc vendor | 7/31/11 |
| Our family owned business did parking lot striping at your Rochester NH store on June 7, 2010.The total invoice was only for $490.00 We did the work as promised on time and early in the AM so as not to disrupt your store's business operations. The store manager signed off on the invoice that the work was completed. He has even contacted his district office to try and get us paid. Despite numerous emails and faxes to and from Jamey Patten of your corporation the latest on 4/22/11 we still have not received payment over a year later. We have provided all paperwork requested; the invoice, your corporate vendor form and a W-9. When our company or any other Advanced Auto customer purchases items or services from your company you require and expect payment at the time of service. We were willing to give Advanced Auto Parts 30 days to pay after service was completed. This week it will be 14 months outstanding. I have tried to find email addresses for your corporate finance department online but to no avail. You certainly do not make it easy for a customer or vendor to contact your corporate office. | |
| Dirk Cristle | 8/1/11 |
| My name is Dirk Cristle. I'm looking to get in touch with someone in the Headquarters/ precurement department. I would like to discuss business concerning the shirts and hats you order with the Advanced Auto Logo Embroidered on them. I am a representative for Logo Wear Direct. I would like to perhaps speak with someone who is responsible for the purchase of such materials. Please call me at; 901-347-3482 Thank you. | |
| Arthur Ray | 6/22/11 |
| My star rating is not available just yet, I am waiting to see how they handle my request for labor cost that their parts cost me. to make a long story short. I bought a water pump for my wife's car, put on in 95" heat for two days and it was in worse condition than the one i took off. I am not 20 years old been working on cars for almost 35 years, I took it to an ASE mechanic to have him as a witness to the problem. SO that being said lets see how the handle it. I have not at this time retained any legal council but without the right response hold on to your hat. | |
| Keith Rindt at K & R Racing | 6/23/11 |
| The Mchenry Illinois Store Supplied my costomer with Champ, spark plugs for a Ford Mustang, after installing the plugs and new wires, the car ran very poorly. the first thing I did is tripple check the fireing order, and it was accrate, considering that the car ran good with the original Motercraft plugs, I checked for cracked or damaged plugs, there were none. I called the same advance store, and asked for Motorcraft plugs, and the counter person said " Who would put Champ plugs in a ford." I told the person that their store sold them to my costomer. They sent the correct Motercraft plugs to me, I installed them, it wasted about 1.5 hours of my time. I am a beliver of that there is a reason that a Manufactur uses what they use for a reason, there is no parts person that nows better than them!I thank the original person that happins to be the Maniger of that store of making a Ass of me! Thank You Steve. This is not the first time either! Any questions 815-355-5339 I realy don't want to go to that Store after this, with that Maniger! | |
| michael burke | 6/24/11 |
| dear sirs, i would like to commend your store in union city tn. i have been a loyal customer of advance since they moved into my home town.. this store has employees that not only do i know personally, but treat me like i matter!!! i had a problem this past sunday and i called the store and talked to my man dan.. he not only told me what was wrong,, he had the part ready when i got there,,"7 hrs. later" if advance were to move from here, i guess i would have to move too!! i know sometimes you get bad reviews, but trust me,, for every 1 of them, you will get 3 or 4 good ones from customers like me!! all i ask, is please let your union city tn. store they are valued more than they will know!!! respectfully yours,, michael burke | |
| Vendor | 6/29/11 |
| I cannot believe that I contact your accounts payable and have to speak to a person in India who I cannot understand!!! I will NEVER SHOP at an Advance Auto Parts... That is WRONG! | |
| | 6/16/11 |
| Today, the driver from your Advanced Auto Parts store located on Higway 3 and El Dorado in Houston, TX, had cut me off in the street because she was driving while texting and talking, causing me to veer off the road onto the shoulder. The sad part is she did not even notice what she had done. She is a young, white female with blond hair. I do not know what your behavior policy is for your driving employees, but I have already spoken to my attorney concerning this matter. | |
| roberto melendez | 5/31/11 |
| buenos dias corporacion yo trabaje para advance auto parts en el dc 30 fui elegido 3 veces empleado del mes en 3 anos q trabaje para la compania y me despidieron injustamente despues de meses de persecusion en mi persona yo sentia atropello de parte de mis supervisores y otros aliados a ellos no se si era por envidia por el buen trabajo que yo hasia yo falte 2 dias por q no tenia transportacion al siguiente dia de trabajo me despidieron y usaron de excusa q yo no llame y yo si tengo evidencia de q llame solo pido mi trabajo de vuelta o si no tendria q llevar una demanda de despido injusto que no lo quisiera hacer por el respeto q le tengo a ustedes gracias | |
| Stephanie Clark | 6/1/11 |
| My husband was an assistant manager at a Nashville store where it was blatantly obvious that the manager was stealing, and it was reported to corporate. Rather than investigate they fired my husband because he refused to lie on behalf of the company in a work comp case. The reason...he was wearing a blue undershirt, against dress code, but the manager, Rob, wears earrings, also against dress code, and never works scheduled hours, would come in late, leave hours early, never give my husband a lunch break in the meantime, and I myself would hear the manager cussing out customers and yelling at customers, including me when I was purchasing something. and to top it off, since he was an assistant manager, the company has access to my husband's then recently changed cell number, as it was protocol to have it in the system. After termination, his phone number was given out to his ex wife and her boyfriend, who are store employees of another store and they started harassing us. They are a VERY corrupt business. Checked with the Dept of Labor, there are thousands of complaints from customers as well as former employees. | |
| glenn | 5/29/11 |
| with the new advance signs going up in spanish(san antonio, tx) i dont feel that you need my english speaking american business-i have been a customer for over thirty yrs-but in your greed to get the mexican peso-you are selling out america-we all welcome legal immigrants that want to learn our language and assimilate-corporate had better wake up, my allegiance is to companys that support america not tear it down and the numbers are growing,we are tired of the selling out of our homeland | |
| another upset employee | 5/23/11 |
| I am a firm beleiver in advancement in my job, especially if I have the skills, but being held back from advancement within the company over somebody who worked at a starbucks with a B. A. in selling coffee with no previous knowlegde about car parts is really stupid on corprates part. How is any employee with parts knowlegde supposed to avance within the company if you keep hiring people from the outside, who dont know s$!&t about cars in the first place. Corporate is not recognizing thier good employees, which will lead into other negative consequences for the buissness in the future. I was turned down for an R.S.P. position because I had all the right answers because the G.M. thought I was being coached by my manager. First off, thats discrimination, and not fair to those of us employees who have the skills and knowlegde to work. and just for that a lot of employees might fire lawsuits due to this and other discriminating factors. | |
| Tina | 5/17/11 |
| About three weeks ago my husband and I was in a Advance Auto Parts store on North St in Lima Ohio at which time I heard the store manager and what appeared to be the district manager gossiping and hackling other employees behind there backs .....what type of business are you guys running ......we had brought our son into town to the University of Northwestern Ohio and he was discontent due to him wanting to possibly apply for a postion within the store .......I'm glad our store in Greenup Kentucky isn't in such disarray ....somebody needs to do something about it | |
| constance carter | 5/10/11 |
| I can't believe that while shopping at an Advance Auto store I had my cell phone stolen by one of the emoloyees. Yes, located at Route 59 and Main Street in West Chicago Illinois. If these are the type of people you hire you had better watch your inventory very closely. I am totally disappointed and don't plan on returning to any of these ghetto azz stores again! By the way her name is Carrie Farentino. F*cking Loser! | |
| C. Miller | 5/1/11 |
| My wife and I had the delightful experience of having our car COMPLETELY FRIED at the Advance Auto Parts located at 113 Three Springs Drive in Weirton West Virginia. This place should be shut down permanently. After paying $80.00 for a battery, one of their Goofball employees grabbed the wrong battery off the shelf- installed it backwards- put positive charges to negative charges- shocked himself in front of us- stripped all the screws b/.c he was forcing it on- lost screws in our car- ran and hid inside and sent other employees out to inform us that we would get no refund and they expected us to pay for towing, and repair costs. When you reverse the polarity of a battery charge (like Goofball did) It fries everything electrical!!!! including the car's computer, alternator, ignition module, fuses, the ABs module, the radio, lights, and any fan controls. The cost of repairs could be astronomical. They said,"Sorry, mistakes happen." Finally, we had no choice but to leave our car with these bozos and they claim they may be able to have a MUFFLER SHOP check it out. Likewise, we were told that they weren't sure what procedures to take. Well, they better find out. We were sent away with no refund, extensive damages, no solutions, no answers.We have a newborn, jobs, and no car. Small claims court may be the only answer. | |
| Amy | 4/11/11 |
| Needed a calliper for my vehicle. Called the store to make sure that they had one in stock. Was told that they did have one and I stated that I would be there in 45 minutes. When I got there and asked for the part, the associate looked it up and stated that they did not have the side that I needed in stock. Told him that I had called and they told me that they did have it in stock, and gave the associate the name of the person that I had spoken to. He stated that the associate must have looked at the wrong side, like it was no big deal. I was very upset since I could have driven to another store in the other direction that did have the part, so I really had to go out of my way. Other times I have been given wrong parts, but they always act like it's no big deal to them, while for me I am either out a vehicle or sometimes had to run out of my way to get the correct part. I guess that I will have to drive a little further and start shopping at autozone, since their associates will either look up the information, or at least be honest enough to tell you that they don't know the answer. | |
| Mike Colongo | 4/18/11 |
| This complaint is about the store Manager that opened the store in Ladson, SC.the day of 04/16/2011. Back 2 months ago I drive my car there to the store and finally got him to come out and look at the starter in my car that I purchased from his store 2 weeks before. One of the housing screws holding the starer together had came out from not being put in at the factory where Advance Auto buys starters. Each time I ask he to come and look at this starter he said he was busy. So I ask and ask and ask. Finally he came out and looked at it.Saw the housing screw back out. I told him everytime I try and start the car I have to get under the car and take a screw drver and cross jump the starter. I told him I have my receipt and will pull it out and bring it back for a diffrent one. Well he just look at me and said fix it yourself. And put it back in. Some kind of Manager. I took it to another Advance Auto store. They gladly replaced it and said sorry about your problem. Then Saturday 04/16/2011 I Had to go in this store because I needed wipers and we were under a expecting Tornatos anytime. Standing at front door at 7:35 he walks up to the door looks at me then starts shuffing the carry baskets around and moving items around. Avoiding me. Then finally he opens the door. I ask for wipers for my car and he looked them up and said #13 pointed across the store and say the are right over there. I went and look and said I guess this ones is right out of a 100 to pick from . I said I don't know how to put them on. He said I can't put them on. OK Far as I am concerned this guy don't like dark skin customers. And he has a bads reaction torward me everytime I come in that store. I am contacting the proper media people to take care of this Action if Advance Auto Corporate does nothing. Done with this Guy he need a attitude change. | |
| Jan W. VandeBogart Sr. | 4/7/11 |
| While traveling home from Florida to NH last week, April 2nd we went through Jonestown Pa. We stopped at a gas station to fill up and when we started our truck we found that the alternator was gone. It was late in the day but we called Advanced Auto on 1450 Cumberland Street in Lebanon, PA and spoke with the owner, Josh. He was very helpful and found an alternator for us but couldn't get it until the next day. We stayed at a near by Motel and in the morning, a extremely plesant and knowledgable young man by the name of Chris Stafford showed up with an alternator for us. Because of the incorrect information we gave him, it was not the correct one but he went back to the store and found another. That one seemed to fit but we found that the pully wheel was not correct. So we called the store again and Chris came back with another alternator. This one worked like a charm. We were so gratefull to Josh and Chris for all their help. They couldn't do enough for us. It is employees like these that makes your company work. We are now in NH and will buy our parts from no one other than Advanced Auto. We have nine (9) vehicles on the road and seven of them are classic cars. So you can see, we are in need of parts! Thank you, Jan & Janice VandeBogart | |
| Ray | 4/7/11 |
| Today, 04/06/11, I visited the Advance Auto Parts store on 2318 Carolina Beach Rd, Wilmington, NC. I was looking for the best product with which to wax my car. The assistance management, Alice Roberts, who appeared to have a wealth of knowledge in reference to detailing automobiles, provided excellent guidance in helping me to determine the appropriate product for my car. In addition, she was also able to give good advice in terms of preventive maintain and great car-care tips. I recommend, to everyone in the Wilmington area, that you visit her store and experience for yourself, the professionalism as well as the “down home courtesy” she provides. Just a really nice person! Thank you and keep up the good work Ms. Roberts. Ray | |
| Jeff | 3/20/11 |
| Advance Auto Parts Pine Log Road Aiken. Sold me the wrong parts. Lost two hours of labor on a Sunday. Checked the website and called. "Sorry about that". Too late they close early Sunday. Thanks Advanced! | |
| Lee Raspberry | 3/23/11 |
| I have a hunting vehicle modification business in San Antonio, TX. I have a commercial account at the Bitters Rd. location where John Kalinowski was the GM. I typically visit the store weekly and will drive by two different competitors to see John and his folks. Everyone at the store is professional and courteous and I will continue to use Advance in the future. | |
| Glitchic@aol.com | 2/27/11 |
| The man who runs Napa Auto Parts here in Yuma Arizona spends all his time doing work for the "Tea Party" people and does nothing at the store. Where is he supposed to work??????? and why does his spend all his time on politics, now he is running for a county supervisor office and spending all his time trying to get people to vote for him, as a democrat I will never go in that store again. He also has a radio show where he goes on and on about the Tea Party and that all should join. I have already complainted to the republicans can someone please tell the onwers of Napa Auto Parts that this man is using his store to try and get people to vote for him. | |
| Paula | 2/21/11 |
| Went to Advance Auto Parts store in Rochester, NH needed to do brakes, rotors and the whole deal. Bought parts had assistance taking the parts out. Spent over 200.00 on parts. When we were putting the parts on noticed that they did not give me the brake shoes. Went back to the store since my receipt showed that i paid for them. Was told that by Terry R. the clerk that he brought out all the parts and that if i wanted then i would have to pay again for them. Asked to see the manager and he would not come out of the back room. To anyone who is thinking of going to Advance for parts NOT TOO. They do not honor their policy. We have spent over $1000.00 at this store so far this year and it's only February. I will not go back there again if they paid me. My business is now going to be with NAPA | |
| Michael L. | 2/4/11 |
| On 1/27/11 I purchased a starter online from their website and requested an instore pick up. The location was store number 09501, located at 1100 E Atlantic Blvd. in pompano beach, Fl. On 1/29/11, with the original receipt in my hand, I went back to the store and requested a refund. The Sales clerk, Santiago, told me that this was not the part originally purchased. I disputed his claim, and He restated his opinion that this was not the original part. A few minutes later, Santiago placed the starter on a machine to test it. He came back a few minutes later and stated that the amps were bad, and that if I wanted he would replace the starter. I told him I wanted a refund, and he refused. I said "this conversation is dead in the water" and asked him to get the manager. A few minutes later the manager appeared, gave me his business card and I left. I waited until today, 2/3/11, to return to the store hoping that they would have reconsidered. When I approach Santiago I asked him why he wouldn't give me a refund the starter. Santiago changed his story to say that I told him that I had installed the starter, but didn't need it so I wanted to return it. I told him I will just wait and talk to the manager. A few minutes later the manager, Brian Kudlac and Santiago approached me. The general manager claimed that I had threatened Santiago. When I tried to explain He interrupted and said "that I had 10 seconds to leave the store or I'm gonna call the police". The manager, Brian Kudlac, although somewhat rude, was only acting on what his employee had told him. Santiago, at first took my comments out of context. But in my second visit to the store, he had changed his story- to a lie. | |
| Gina Kyzer | 2/7/11 |
| Do not assume that because I am a women that I have no working knowledge of my car and what goes in it. I have and will drive miles out of my way and pay more for good costumer service that the store on Highway Number Six in Lexington SC seems to be lacking in. Perhaps a lesson on how to speak to and treat a women is in order and when you have staff at the register, may I suggest that they have some working knowledge of their job. I can assure you that the tongue ring along with the lack of knowledge to assist the deer in the head light look is not a good costumer service skill, not to mention the only person in the store that just I quote " cant be bothered right now" may wont to consider a full time consideration of another occupation.or perhaps a lesson form O' Riley on costumer service skills may also be considered. | |
| Mike Limperis | 1/29/11 |
| I purchased a starter from your store at 1100 east Atlantic blvd, in pompano beach fl. on 1/27/11. On 1/29/11 with the original receipt in my hand, I went to return it for a refund. The sales clerk first told me that this is not the one I had purchased. He put the starter on a machine to test it. Then he told me that the amps were bad, and he would exchange it. I told him I do not need this starter and would like a refund. He refused. I will not use advanced auto parts ever again, and will make every effort to make sure everyone one is aware of their business practices. | |
| T. Stewart | 1/17/11 |
| I am very disappointed in Store #9562. I have been working with this store for almost a year now and the level of service has been deteriorating consistently. I am beginning to think that the store is no longer in need of my commercial account. Issues include but are not limited to long hold times, unprofessional behavior from store personnel, high prices, and inconsistent communication. There are other auto parts stores in town and I will begin to utilize their services. | |
| Jerry S. | 1/24/11 |
| Corporate I went into one of your stores to buy battery terminals. I did ask one employee who was confused about replacing them. He then asked another employee, Sam, who was obvious new also, and he said no without even looking at the car. Now I know Advance does replace terminals because I know one long term employee who was not there today, 01/24/2011, which he told me Advance would do this kind of small job. I don't have the tools with me and I was not going to go out and buy them just for that. This Sam guy was short with me and right out refused to assess the job, but right out refused to do it. It is cold outside, but it does not give these employees the right to be rude and obnoxious with your customers. No wonder you have lost a number of customers and I am sure you don't care. I will take my business somewhere else, like O'Reilly's. This was in the Alexandria, VA. store on Franconia, in Rose Hill development. | |
| KATHY C. | 1/25/11 |
| I WOULD LIKE TO GIVE A THUMBS UP TO STORE 5331 IN INDIANAPOLIS, IN.. HAVE BEEN A CUSTOMER TO THAT STORE FOR MANY YEARS. THIS LAST FEW DAYS PROVED TO ME THAT WHAT EVER MY PROBLEM WAS IT SEEMS THEY HAD THE PART OR HAD IT TO ME WITHIN A HOUR. I DO NOT HAVE A LAST NAME BUT I CALL THE GENTLEMEN BIG JOHN AND EVERYONE KNOW WHO I AM ASKING FOR. BETWEEN HIM AND BRENDA THEY HAVE BEEN A GREAT HELP AND MY TRUCK IS BACK AND RUNNING. THANK YOU!!! | |
| Bill Shelton | 12/30/10 |
| I purchased a part #1802220 water pump for a 2000 VW Bettle. This is a lifetime water pump. I have no problem with the local store that I purchased this from. On installing the third water pump, same issue of no flow, I called VW for the specifications on this pump. I have found that the distance between the flange, where it bolts to the motor housing and the inlet of the impeller is 2". The pump that you have been selling me is 1 13/16" long, to short for this application. I have been told by your corporate office to return the pump and get a refund. This is not what I am looking for from your company I expected to have the proper part, your telephone agents explanation that manufactured to OEM specifications means that it is almost right is not what I would expect from your company. I can understand a difference of 1/16" but not this far off on manufacturing. Basically from your agents explanation you have now lost a customer who has been loyal to Advanced. | |
| Done with advance | 12/23/10 |
| I purchased a suspenion conversion kit from advance auto parts. When the part came in it was the wrong part so we had to reorder it. I paid an extra $30.00 this time for the part to come in next day because I really needed it then. The part didn't even come in until a week later. When confronted about the extra money I paid for fast delivery, the salesman took all my information saying that he would get my money back. Well until this day I'm still out of the money and always get the same story about how they are working on it. The manager was no better than the salesman because he kept refering me back to the salesman. I'm done with these jokers in florence S.C and I hope that they do better service in other locations. It wouldn't surprise me if they didn't go out of business soon. | |
| Melissa Montour | 12/3/10 |
| The alternator went out in my 2003 Honda CR-V. We were told that the Peachtree City, Georgia store had the correct alternator for my vehicle. We drove 30 minutes one way to get the alternator. The next day, we found out that the alternator was the INCORRECT alternator for my vehicle. We finally found another Advance Auto Part Store that had the correct alternator and had to drive 1 hour to get this one since we needed asap. We drove to the new location to pick it up and then also wanted to exchange the old alternator in and get the core charge fee back of $50.00. The MANAGER, BILL, at the Advance Auto Part Store located at 295 Glynn Street, Fayetteville, Georgia 30214, 770-461-8160...was very RUDE and UNPROFESSIONAL. He could not figure out how to get the computer to work and get our core charge back. He then started using profanity at the computer and kept getting louder and louder. We asked him nicely 3 times to quit using that type of language and then he finally decided that he could not give me back my core charge fee because something was wrong in their computer and it would not allow him to refund me until 24 hours had passed!!!!!!! He also told me if he took the money out of the cash register without some "code" being correct on the item then he would loose his job and he was not about to loose his job just on my purchase of an alternator. Needless to say, I will NOT be using Advance Auto for anything else. I would rather find the nearest Auto Zone or Pep Boys around the state and drive the extra distance.....TERRIBLE CUSTOMER SERVICE, RUDENESS, AND NO KNOWLEDGE OF HOW TO USE THEIR COMPUTER SYSTEMS!!!!! Bill should not be a manager at all! | |
| Cassie | 12/7/10 |
| I am very unsatisfied with the service of the Advance Auto Parts located in Rock Hill, South Carolina had to offer to me on November 26, 2010. The employee of that store was very rude, and the supervisor of that store was also very rude, not only to me but to other customers as well. I went in to have a battery charged and they employee told me to come back in one hour that it would take a complete charge. When i returned to the store I waited for service for about a half hour and then they couldn't find my battery. After helping the employee look for my battery in the store, we found it and he told me the battery was completely dead. I couldn't seem to figure out why a hour before this my battery was completely fine it only needed to be charged a little. I felt like he thought I didn't know what was going on because I was a female. They refused to work with me, and insisted I purchase another battery. I will not go back there and I will never refer anyone to that store. | |
| tedd | 12/10/10 |
| I feel that I must bring to your attention the warehouse location in kutztown,pa has the worst uneducated people in the world to fill out your application not to speak nobody speaks ENGLISH!!!!!!!!!! hello this is the good u.s.a... i sent an email on to complain of poor service and to see why i never was called about employment clearly they just responded they never got one..and flat out called me a liar !!!thank god i never started work for that company . i hope corporate understands and may need to audit, investigate and or recreate a situation as mine to confront this associate of yours. that is a woman.. i will make everyone in the city of Allentown, and kutztown know of this so they don't have to go though what i did... thank you... | |
| Robyn Mitchem | 12/9/10 |
| I purchased a blower motor for my 1998 Cheverlot S-10. I took the vehicle to the local garage to have it installed. After the mechanic installed the blower motor, he was checking to make sure that all of the heat settings available was working ok and when he turned it to high the heater blower exploded. When the heater motor exploded, it caused a whole in the heater box itself. I called the local Advanced Store in Hinton, WV(where the original heater blower was purchased) and was told they could only submit a claim. So now I don't have a new heater blower, a hole in the heater box, and the old heater blower back in. I don't feel that I should be responsible for paying for a new heater box and having it installed with a new heater blower since the other one came apart. A wonderful $30.00 part is now a $300.00 problem. I could understand if you bought it from a local junkyard and this happened, but you went to the local parts store and even took it to a mechanic. Hopefully Advance Auto will do the honorable thing and cover the expenses. It kind of sucks to have heater problems and it is the middle of winter. | |
| Alicia Price | 11/30/10 |
| I am a customer that went in the auburn maine store and bought spark plugs for my suv. I am a mother of 2 and also a full time student, The car had been sputtering and acting like it needs a tune up so I had my fiance change the plugs to the ones that we bought at advanced auto and well the plug was incorrect and my piston forced it out and d-threaded my motor head were the plugs go. I went back to the store and showed the asst. manager my problem he told me that clearly he saw the difference and he can make a claim but that is all he can do. So now here i am with no car to get my children to school and me to classes and they just say theres nothing we can do we put the claim in and now we have to wait. I am pissed this is not fair and I should be given a rental car because the plug has made it so i need over 1000.000 worth of parts and thats not labor they can take our money and have no issues but the minute you have a problem its go f.... your self pretty much this is not right. | |
| kasey | 11/25/10 |
| i sent an email on 8-29-10 to complain of poor customer service in the Ebensburg, Pa store and a return email from "customer service" was sent back. I have sent following emails to have someone contact me regarding the lack of customer service in that store and have yet to this point been spoken to. I found out, the man in charge of the store, has a problem dealing with women and that is probably why i have not gotten a return call or email. I have sent my response back to the customer service person with my home number, address and email and still no response. I'm sure that the attitude portrayed by Mr Sinese is what he is instilling in his employees. Cudos to you Mr. Sinese, you have lost a customer and probably alot more by your uncaring and VERY inappropriate attitude towards women and customer service. And in reviewing the above postings.... I can see a trend. | |
| JERRY | 11/16/10 |
| I bought an alternator for my car,replace old alternator with new one,check charging lite was still coming on,had to take car to local mechanic,come to find out the guy behind the counter sold me the wrong alternator,now the mechanic goes to the same store and gets the right one so,i spend 300.00 dollars at ADVANCEand 300.00at the mechanic. i guess they only sell right parts to mechanics not everyday people.the guy behind the counter acted as though i was a bother to him for asking him for a part. I LIVE IN FLORIDA. | |
| Bruce Arnoff | 11/16/10 |
| I am very dissatisfied with the quality of ALL Electronic parts from Advance. Continually, starters, alternators, batteries, etc, are failing on every car I have had. The people (Malcolm, Steve & Jamie) are real nice, but I am constantly having to pay twice to get good parts installed. The worst part is that I never buy the cheaper part, I always buy the middle or top quality part. The worst happened a few weeks ago. I bought an alternator and battery for my collectible 1994 Nissan 240sx convertible and put on the alternator. Everything appeared to be fine until a long drive was taken and the car kept acting like it was going to shut off. I made it to where I was going on a farm and my buddy found that the alternator fuse was real hot. I had to have the car towed @35 miles to be repaired where the mechanic found that the alternator was bad and was positive to ground. It burnt up a few relays, my instrument cluster and caused me a ton of problems. I had to get my wife to drive 40 miles to pick me up and take the alternator back to Cleveland where I called Jamie and she apologized and got another one there the next day. I had to take my wife to work, drive out 40 miles with the alternator and wait. When the new one was put on and was working properly, my gauges, speedometer etc did not work. It took many hours for the mechanic to find out which parts were fried by the bad alternator and then close to 4 days to get all the parts from dealers and junkyards. I am out over $650 plus 2 days of work because of the poor quality of your more expensive parts. I am due at least $1000 for all the pain and suffering I had to endure. Bruce Arnoff 216-475-1500 | |
| Tammy Moore | 11/8/10 |
| Dear Advance Auto Parts Head Quarters, I feel that I must bring to your attention the outstanding customer service I receive by your representative, James J. at store #04880 in Clemmons, NC. I am, of course, very delighted to have had the pleasure of deal with Mr. James J. on November 05, 2010. I am a single mother, and I have no clue about mechanic work and when I first went into the store days before, the young fellow that I first worked with laughed at me because I didn't know what I was looking for. Made me feel very uncomfortable and stupid. During my recent visit to Advance Auto Part, I was still looking for help with my 250cc Chineese ATV. Mr. James J. took the time to help me convert a Chineese spark plug into one that I could purchace from my local AAP store. He also took the time to help me find starter fluid, the correct oil that I needed along with the correct Socket that I needed to change out the spark plug. His professional and courteous attitude, expert knowledge, and patience in handling my specific issues were very important to my complete customer satisfaction. Mr. James J. treated my request with the utmost importance. In the past, I felt that trying to fix my own ATV was not going to happen. Though with AAP representatives like James J. I feel confident that I may save a lot of Money in the long run by being able to fix things on my own. James J. provided the quickest and most convenient solution to my problems from his perspective. He handled my issues as if they were his own, and I am completely satisfied. Sincerely, Tammy Moore | |
Tanisha Sanders  | 10/31/10 |
| Advance is a good place to get car parts and supplies for cars, but on the other hand ya'll have some RUDE managers.Barnwell,SC certainly has one by the name of Rachel.... It makes no sense!! Advance if you don't check your so call managers you are going to lose customers!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! | |
| Howard Davis | 10/22/10 |
| Sir, please give me an understanding of your business. Are you an auto parts store or a garage? I stood in line at one of your stores for over 20 minutes while two employees were in the parking lot working on cars. I understand that you install batteries and wipers for free, and test the electrical system as well, but installing lights, testing engine codes and crawling around under the dash to repair whatever, don't you think this takes away from the customers that want to purchase parts and go home to install them. One man on the register and looking up parts while the other one or two are outside working on cars. How about taking care of the customers better by haveing enough help inside, or start a garage and do it right. My business will not be with you much longer unless you correct the need for more help at your store. You have the location, good prices, but not enough help. i frequent the store in Greenville Sc on Pleasnatburg Dr. Maybe more work could be done if the management wasn't standing out front smoking instead of helping the sale people. | |
| Gerald Toussaint | 10/8/10 |
| I would like to give compliment an a Thumbs up to Pedro at store # 9364 for taking care of my problem with my Battery on my 2006 CTS. Thank's Pedro. I will refer others to this store because of Pedro's excellent Service. | |
| Permantly Lost Mechanic Customer | 9/21/10 |
| I have just retracted my business from advanced autoparts as i am a 80,000 to 100,000 customer a year, i am a mechanic and struggle to satisfy my customers with courtosy and respect of wich the associates of AAP have no knowledge of. Heres the story of my transition to O'reilly Auto Parts. I currently had purchased some parts by make and model of vechicle in my shop, one car single mother with three child ages from 1yr to 6yrs, as so this was considered a higher priority repair. Unfortunatley as i arrived back to my shop i open the bag only to notice that the parts were not the correct parts, which were not for the correct vehicle that i specified, I then had returned back to the store about 20 minutes later and mention the incorrect parts, the associate i spoke to was the original one whom sold me the parts, With a rude and unproffessional and raise of voice, the associate said with a loud voice I didnt sell you the wrong parts, you asked for them, and i mention that I had given him the model and year and make of the vehicle and that the parts were for another vehicle. He said straight to my face a liar, I stood their in disbelief as I see a few other customers set their items down and leave. I just then immediately asked for a refund, he said not without a reciept with a very smartass ( the best way i can put it) attitude. I mention that he never put a reciept in the bag. He then replied I am such a Damn liar. in fact, i need to leave the store and im refusing to service you, goodbye. I mention for the Manager. he said he's not here and that he wont be call him to waste his time. I then asked for corporate number and the associate stated like hell im giving it to you. Im standing wondering how to other two associates are just standing there letting him teardown a valuable customer like that. I believe that corporate may need to audit, investigate and or recreate a situation as mine to confront this associate. As i said above no customer should or will be have to be treated like that, regardless. As of tommorrow i will be speaking to corporate as i have called the other store location and was able to retreive the number but without the questions of why do i need it, it should be why if a customer asks for a corporate number then he/shall be given that number without question or reason. I hope corporate understands and apreciates the associates they hire because they lost a huge income to there competitors. I not only have spoken to the single mother of three children with one vehicle with it sitting in my shop the situation that it will take another day and she has to walk the children to school then walk to her job, she stated its a 2 mile walk to school and another 3 to 4 miles to work. she mention all this as she broke down in tears. which had heated me up even more. I hope the corporate is happy with loosing a customer as me and i hope that by the time this is all over with they'll be having new managemant ship with a manager there at the store at all times. Corporate I do hope you read this and understand the loss your associates have caused your company wide, as i have retracted my business to O'reilly auto parts as they appreciate the customer and do what they need to insure the customer is happy when leaving the store. | |
| Dave Gartner | 4/16/10 |
| Your store on 32nd st. in Dubuque Iowa is the poorest excuse for a bussines I have ever seen.. They have 3 to 4 vehicles that are being worked on every day. One of the restrictens that was the zoning board put on the rezoning of that property was there would be NO reparing of vhicles on that property. There also is very foul language used that the neighbors don't like to hear especially with young kids around. Also paper and boxes are throwen around.. I would appreciate if you would take care of the problem or I will have to take it to the city.. Thank You Dave | |
| danny joines | 5/9/10 |
| not sure if in the right place to make a complaint would like to speak with district manager of the athens,al store on hwy 31 256-732-3088 do not want to speak with manager of the store called two stores to get a phone number and to my suprise no one had a phone number seems awful strange they have no phone # to call a district manager | |
| Mark osmen | 9/15/10 |
| The other day I was in your store In Scranton pa on luzurne street long time shopper until I saw how you and your idiot mangers operate. It was pretty sad to say that one kid was maning one register while 4 other employees sat on there butts in the back just watching and redding on there phones the man became frustrated during this time bc he actually had to go and get a part while the other works who were all clocked in where in his way and had the odasity to move and let him get the parts without asking if he need help up front I then walked around the store and waited 45 min walking around to see no one come out until atleast and hour went buy the one female who sat in the back said you need to go to this store Nd stop at this stores as well ok thanks after he left I was sitting in my car and no one still didn't come to the front this is just upsetting having a new emigre do your managers and other team members jobs sadly I will be doing my shopping at autozone or a&a because only one person out of 5 that were working asked me if I need help and his team members sat and the back on tree butts very sad please tell me you could help this store out or this poor kid who was working hats off to him | |
| Another Last time Customer | 9/19/10 |
| There was no 0 star rating to give! Beware of a manager named Jeremy who works at the Freedom Drive store in Charlotte, NC. I went to return a battery that I had purchased for a 1988 Corvette and the battery would only hold 2 volts. First I was told that they had to charge the battery for 30 minutes prior to honoring my warrany, even though I had charged it all night and it would only hold 2 volts. Also, in doing their quick check at the counter with their hand held battery reader it immediately showed the battery was no good. But....they still demanded that they charge it for 30 minutes before honoring my warranty. (IE: this is Advances attempt to get customers with bad batteries to shop around the store for that 30 minutes and buy additional things). I was not happy at all with their insistence. So, after calling Corporate and lodging my complaint, I came back the next day to get my replacement battery. I showed up and of course the 30 minutes of charging showed that my battery was no good. When the Manager named Jeremy attempted to look my name up in their system he could not find any information where I had bought the battery. So, he became very rude and told me he would do nothing for me and my battery and told me I had to leave the store? My battery was 2 years old with a sticker on it showing it was purchased in July 2008. The battery itself is a Platinum and has a 3 year full replacement and then a prorated warrenty from then on. This was unbelievable!!! He flat out ordered me to leave the store and kicked me out because I was unhappy that he was screwing me on the warranty??? What in the world is wrong with this guy??? I believe he is mental and has a screw loose. He certainly should not be in management and it's appauling that a company which is as big as Advance would hire someone with such lack of control. I have filed two complaints with Advance Corporate, I will be writing the regional office and speaking in person to the District Manager on monday morning. I advised Jeremy that he would be speaking with me again face to face with his District Manager present as to why he was treating a customer this way. | |
| victoria | 9/5/10 |
| I am so happy with Advance Auto parts. My little Chevy Tracker snapped a belt on I-25 & Arapahoe. Location Colorado. We tried to call auto part places close by to get a belt. We were not familar with the area. Luckily my son tried Advanced Auto Parts on E. County Line Rd. We explained to them our problem and asked directions to their store. To our surprise Jennifer who had answered the phone said she would have the part delivered over to us. Within 10 minutes Ryan showed up with our Part. Wow what service... Kind... friendly and so helpful. They have my praise and business.... This store location went out of their way to help. I feel jennifer & Ryan both should be reconized for their outstanding performance. | |
| Last time customer | 9/5/10 |
| We were on a dialy road trip , when our battery croaked , we had a 86 mo battery , got a jump made it to the advance auto , where they replaced it as I read the reciept , and it stated there was a pro rate for our old battery , when I stated this , they gave me all kinds of greif ono getting it pro rated from the we have to remove the battery and return it then recharge it but that it may not work because the battery was bought at a diffrent store !! WHAT ?!?!? you are a chain right? and you can not honor your warranty !! , you can NOT give me the nuber to your DM well Mr Wade CEO or so you claim (since you dont want your number found!!) Frame my money from your eneptatude we will make our purchases at A&A you just lost a corprate account (trucking business/ mechanic) GOOD JOB | |
| Amanda Petracca | 8/9/10 |
| Replacemnet starter bought on 8-9-2010, in Deltona store on Providence Blvd. Was looking for a starter for a 1991 Grand Marquis. This was at about 8:30 pm. After spending approx $ 90.00, the part was brought home only to find that it was not the same part, which was brought into their store to match up. You would think that the manager would have been able to assess that the parts were not the same. Store manager was called, AFTER store had closed and was advised that these parts were not the same. He told us to modify the wires to match the part. If purchasing a NEW part, nothing should have to be altered. He told us this was a new design for this starter, which should have been divulged BEFORE the part was sold and that MODIFICATIONS were needed to be able to use said part. Final converation was that a part could be ordered that matched the part brought in but would NOT be available for two day. I am a VERY DISSASTIFIED CUSTOMER AND WILL NO LONGER PURCHASE ANYTHING FROM YOUR FACILITIES AND WILL ADVISE MY FRIENDS TO DO THE SAME!. | |
| Cheryl | 8/12/10 |
| I worked for Advance Auto Parts about 2 1/2 yrs ago as a 2nd Asst. I was new at this process and was taking classes in Business. I kept on asking for more than 10 hrs a wk for several wks so I may learn the proper procedures of my job. After asking and not getting any where with my request I was being drilled on why I hadn't learned this or that procedure? Once again I noted I can not learn all that needs to be known as a 2nd Asst on 10 hrs a wk. After about 2 more wks, I gave up asking for the help in getting my hrs in to do my job correctly, I turned in my key and gave up. I now have been out of work for 6 1/2 months and have reapplied to any positions available throughout the Columbia area to find out I'm on the "No Hire List". I would like to know by the CEO or any higher authority in the South Carolina area why this is. I asked for the help and didn't get it, why should I be punished?? | |
| Kyle | 8/13/10 |
| DO NOT USE ADVANCE AUTO PARTS! I WENT INTO THE LOCAL STORE TO PURCHASE MULTIPLE ITEMS, AND TRIED TO USE A COUPON THAT WAS MAILED TO US. AND THEY REFUSED TO HONOR THE COUPON DO TO THE ITS A (GRAND OPENING FOR ANOTHER ADVANCE AUTO PARTS STORE)BUT MAILED FROM THE CORPORATE OFFICE. CALLED THE CORP. NUMBER GIVEN TO A CALL CENTER (OUT OF THE COUNTRY AND HARD TO UNDERSTAND THE OPERATOR)WHICH GAVE ME THE RUNAROUND. ALL OTHER COMPANY'S NEW STORE OPENING COUPON A ACCEPTED AT ALL THEIR STORES BUT APPARENTLY NOT HERE. I'LL SHOP ELSEWHERE BEING LUCKY WE HAVE A LOT TO CHOSE FROM. | |
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