68 Reviews For Ace Hardware Corporation Headquarters & Corporate Office

Dishonesty

If you think Ace hardware is a good ole' American institution, think again. I purchased pipe fittings for a project; a choice between red brass and stainless steel. The brass fittings were clearly labeled China, the stainless steel, on the package label with a bold red ACE on it reads, in fine print on the back "Manufactured in USA for Ace Hardward Corp. Oak Brook, Illinois 60523, USA [copyright symbol]2003. The fitting itself, when removed from the package, is clearly stamped CHINA. Not just outsourcing American jobs, but lying about it. The fittings are being returned. No stars is not possible on this site or that would have been my rating.

return denied

Owner refused to accept the return of a regularly stocked item (lag bolts) purchased 11 days ago. Said he'd give me 1/2 the value in a store gift card. Sheesh! Why would I ever want to do business with him again. To bad because he took over a hardware store that had been in business for over 50 years. AVOID Torrance Industrial Hardware, Carson Street, Torrance CA 90503 Owner is angry and arrogant.

Not my place!

Received a sale circular. Went to 2 locations. Neither had the item. Won't waste my time or gas going there for anything else. And will tell everyone I know about this experience. Both managers could have cared less. Folks,just make the one trip to Lowes and be done! Advance,NC and Cloverdale location were the two I went to.

Horrific service

I will never do business at the Olathe Ace Hardware store in Olathe, KS again. I have had terrible experiences there. I recently made a $220.+ purchase and received horrific treatment from the manager and another man that worked there. I told numerous people about my experience and they were appalled and will not do business there again as well.

Ace is NOT "the place"!!!

There are several Ace stores in the area - each separately owned. After I cut my coupons out & go to one of them (Rt. 39 Crossroads, Lithia, FL) they "don't take those coupons b/c they are not from our store"!! Then I go to a different one & tell female behind counter that I forgot my coupon (I am a Ace rewards customer & gave her my card). She says "oh sorry". I go back into store later & bring in my receipt & coupon, the 'shift manager' says "oh no, we can't accept that...you had to have that at the time of your purchase". No 'sorry', nothing! I HATE ACE HARDWARE STORES!!!!!!!!!!!!!!! And I could only WISH they were all corporate stores, rather than independently owned!

BEWARE

This is the rudest company to deal with. They dont care anything about customer service even when its the companys fault and they admitted it. Not that I shop here alot anyways, but I will NEVER, EVER buy anything from this place again. Employes are rude and there supervisors are even worse.

Poor Customer Service Bunnell, FL

I asked an employee how much an item was that was located outside the Ace Hardware store in Bunnell, FL. The response was the word around and then a price. After waiting for sometime to pay in the store for several of the item I asked price of, I simply left. I got the items at Lowe's.

Poor Customer Service

I purchased a stackstone outdoor fire pit. It arrived with chips in it. I contacted customer service and requested that rather than return it (on-line purchase), I would like a credit applied to my credit card to cover the cost of materials for me to repair it ($15). I had to wait a couple of weeks for a response, which was a $15 promo code on a future purchase. I called them again and was told my only other choice was to return the item. They would not even ship a replacement to the store so I could exchange it. They told me I had to return it and order a new one (convenient that the promo code I used on the purchase is no longer valid so I will now pay more for the same item). Worst customer service I have experienced. I will never order from this company again.

Bait & Switch ads.....

I saw the ad on TV for a free quart of paint and I printed out the coupon. I did not know where my local ace was located, so I used the online ace store located, by my zip code. Since there were only 40 cans per store and I move very slow in a wheel chair, (disabled vet) I called before I went to be sure they still had a can left. They don't even have a paint department, they are a feed store for cattle! I am glad I called ahead, saved my gas and my more than valuable time. I called the 800 customer NON service line and was told about how it is Saturday, so there is nothing she could do. Then why have it open on a Saturday? She also said that all stores are independently owned and that they pay to advertise on the store locator link. Really? Ace, Lowe's just ate your lunch!

HENDRICKSON

The store I went to was very clean, had excellent service. They are very helpful and knowledgeable

Why on earth would Ace Hardware place another Ace store within a couple of miles of another locally owned Ace store in a small retirement community? Are you trying to run our local store out of business? These folks are struggling to keep the doors open in a tough economy as it is without their own parent corporation bringing in more competition for them to battle. We are loyal to this couple, not necessarily to Ace Hardware. Quit trying to close them up.

An Ace ad in the local newspaper offers a "red hot buy" of a wireless LED motion sensor porch light. I went to the Ace Hardware in Oro Valley, AZ and was told they were out; only received 5; none in warehouse. Checked another store in Tucson and was told basically the same. I was told no rain checks and possibly no more ever available. I believe this is false advertising to entice people into the store. Most ads I have seen from other stores, when offering a sale price to a limited number of the item available will note, for example, 5 only or 20 only. At least then you know your chances and if it is important to the buyer, he/she can rush to the store. I am extremely disappointed in ACE.. I have been a loyal customer for many years.

The Communists (Republicans) in Spain raised their left arm with a clinched fist. This is NOT supposed to be representative of them. . .

I have a locking device that I have three Drs looking at to draw me a detailed drawing of, for me to approve the plans. When it's completed, the prototype. I would like to set up a meeting with the board members and presemt it to you. Thiis product will be made in the good ole USA. Thank you Stephen Cunningham and Matt Cunningham will be my represetavie.

This "free srhanig" of information seems too good to be true. Like communism.

You send out a sales pamplet for Labor Day saying the sale is from Aug 31st thru Sept.3 2012. I go to the Ace on North corcle drive at 8 AM Friday Aug 31st and go in and most of the sale items were alreay gone. The man at the door told me they started selling them yesterday, a day early, because customers came in and " demanded the sale price " , so as not to make a regular customer angry they sold the items to them a day early. So someone like me who followed the rules and ame in on Aug. 31st got almost NOTHING !!! Not to mention the people who came in later that weekend. I realize you say " while supplies last " but this is pure BS !! If you are going to sell the items early then say so in your ad. I also know all ace stores are franchise owned, but I am very very disappointed with Ace at 1107 N Circle Drive in Colorado Springs Colorado 80909, and also with the one on Austin Bluffs Parkway. Both stores told me they sold items a day early. I am a very faithful Ace customer but this is the kind of thing that makes my blood boil, and consider going to Home depot a lot more. David W Renz

Regarding the Ace Hardware store in Lake Station, IN. It is the most disorganized, dirty, crowded store I have ever been in. I am truly astonished that Ace Hardware, an American institution, would allow their name to be on that hell hole. Trying to get in the store is a joke. The front door is completely covered with merchandise. You have to go around to the east door. Single door - leads right in to the check out section. People trying to get in have to push aside the people that are trying to check out. The merchandise is stacked up to the ceiling. There is no rhyme or reason to the placement of the merchandise. Parking is a joke. The west side of the store has a few spots - all taken up by rental trucks. The east side of the store has a big parking lot - 1/2 of which is taken up by the gravel, stones, grass seed or what ever all those bags are, all surrounded by a high fence. The other 1/2 of the lot is taken up with - guess what - rental trucks. It is truly an inconvenient place to shop. That's why I don't shop there. I'd rather go out of town to one of the big stores. At least I have a place to park and don't have to knock other people over to get into the store. The rating above is shown as a 1. It's actually a 0.

Yes, this is one of the reasons I apaercipte One Piece as well. It is all about family and making family even if one does not have a worthwhile blood family; in One Piece, the saying blood is thicker than water could be turned completely around and still make sense. I also love how as the odds keep expounding against the crew and their fights get harder and harder, they always manage to overcome the odds. I do wish there are more fights where the crew tackle things together during the middle of arcs, but they tend to break up into two-man teams or even fight separately a lot of the time. I can see why since it is a big cast of characters, though.

was hoping for a 0 star option I was hired at wexford ace on 8/15/12, for a mere $9/hr.five minutes before punching in on my first day the owner informed me that I was now earning $8.50/hr. (her reason was that 9 was easier to say than 8.50) I worked the day and quit, when my check arrived it reflected a $7.25 income. when I confronted her(owner), she immediatly called the police on me, and they forced her to make up the difference. I doubt that they would have passed the savings on to anyone. The $2.50 pint of iced tea was ok, but I wouldnt recomend it. Ace Hardware, wexford Pa.

Their online affiliate from Ft Lauderdale, FL is a scam. Ace Hardware corporate office does nothing to correct issues and thefts commited by this affiliate Stay away from Acesuperstore.com

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