TD Bank Corporate Office & Headquarters

I also have had an account with Commerce since it's inception & stayed when they were bought out by TD. I have a Direct Deposit from the State of New Jersey for child support. Commerce credited my account on the same date it was transferred from the state. TD has the nerve to hold it for 4 days. I have tried in to inquire to the delay to no avail. They also hold on to my Federal & State Tax Refund for 4 days, which is also directly deposited. I can certainly understand holding a personal check until it clears but a State & Federal Direct Deposit? C'mon...

This goes out to all the complainers out their, I am going to make this very simple and straight to the point. To avoid overdraft fees DON’T SPEND OR WRITE CHECKS ON MONEY THAT’S NOT IN YOUR ACCOUNT! Its that simple, everyone makes mistakes but if you cant afford a $35-$175 fee in one day DON’T MAKE MISTAKES WITH YOUR ACCOUNT.

After being a customer of TD Bank for over 25 years and having a loan with TD Bank for the past 5, we went for another small business loan, (government stimulus), I can tell you that we are very unhappy with the customer service. Back in May 2010 we went to the Ashland, MA branch and our customer service rep is Peggy Fuller. We gave her all the information for the loan, she had us jumping through hoops, though we were happy to do so in order to get the loan. We would call her every few weeks to get a progress report on how the process was going and she would always ask for more information, and so we gave her what she wanted. Then after we haven't heard from her is a month or so we finally got a hold of her and questioned her about the loan. Her answer was, "Oh, I don't know what happened to it, you need to mail me ALL the information again" Let me tell you, she dropped the ball! Now 9 months later we still have too many problems and it hasn't gone through yet. All of my family members us TD Bank and I don't think we are going to continue to use them. PLEASE GET COMPEDENT WORKERS.

I am dealing with Patricia Varney as my mortgage specialist. She is no specialist in my books. I am a realtor and I know what service means. Is this bank too big to value the people whose money it takes? I was not familiar with their mortgage loan policies and now sadly, I am. They are cumbersome and the response from their Lewiston office is pathetic. No phone call returned, no emails answered unless you complain, no updated on-line status although they do pretend. Obscure rules. It seems as if everyone works in slow-motion. Right now I stand to lose my earnest money deposit because they are totally unresponsive. Who in the business world has 3-4 days to respond when you fax a document?

I approached TD bank on January 5th, 2011 to help me get a Lien Release Letter for my brothers mobile home. He payed the loan off in 2005. He passed away in March and I am the estate surrogate. I was told it would 3-5 days to "research" the lien and I would be mailed the letter. It is now january 31st. I called to see where my letter is ! I was told 3 times it had been mailed. Today I was told I have to wait 3-5 business days AGAIN. I have been told this 3 TIMES !! I need to get the title by February 1st so the new owner can LEGALLY SIGN A RENTAL AGREEMENT AND PURCHASE HOME OWNER INSURANCE. How many times will I be told this ? I asked if they could fax the letter to my local TD Bank and they said no. I have to wait for 3-5 days AGAIN. This "customer" service is TERRIBLE. I am at my wits end with this company. I am going to report this to my Senator, banking Commission, Better Business Bureau , news channels that have customer problems and anyone I know that has an account with them. Why can't someone just get the letter and fax it ? Is it that much trouble for them ?

I AM BECOMING UNHAPPY WITH THE FACT THAT I HAVE AN AUTOMOBILE LOAN WITH TD BANK. I HAVE NEVER BEEN LATE IN PAYMENT ON ANY ACCOUNT IN MY LIFE. I AM BEGINNING TO HAVE THAT PROBLEM WITH TD BANK. I RECEIVED A PASS DUE LETTER IN OCTOBER 2010. THE CHECK I SENT WAS NEVER FOUND SO I SENT A REPLACEMENT CHECK THAT INCLUDED THE APPROPRIATE LATE FEE. WELL, TO MY SURPRISE I HAVE JUST RECEIVED ANOTHER PASS DUE NOTICE FOR THE MONTH OF JANUARY 2011. WHAT GIVES HERE? I THINK THE BANK HAS A PROBLEM WITH LOSING DOCUMENTS. MAY THIS IS A METHOD TO GENERATE ADDITIONAL REVENUE. I WONDER HOW MANY CHECKS ARE LOST? I SHALL REGISTER A COMPLAINT WITH THE BANKING REGULATORS.

Very poor ,notprofessional customer service,not helpful at all ! Charge my $ 450 for appraisal! Never told me that they will do it even I asked them 1000 times!

POOR, POOR Customer Service!! I had a vehicle loan with TD Bank. I decided on another bank, because of the lower interest rate. I asked TD Bank twice over the phone to give the payoff balance balance to my new bank. The payoff balance was never relayed to my other bank. After my third phone call to TD Bank, I found out that they needed written notification from me before they could release this information, causing a delay in my transferring the loan to my new bank. So, I faxed the letter of notification over to TD Bank, only to find out that they misplaced the Fax!!!! I was so angry, I hung up on TD Bank! About half an hour later, I get a phone call from them, telling me they had found the Fax and would take care of it the next day. All I have to say is I will NEVER do any business with TD Bank, EVER!!!

My son had his atm card stolen and we filed a reg-e form. I was never informed about the status of the inquiry until I received a notice of denial. We appealed and found we could refile with a police report, which we did...14 days ago. As of today, the person who is in charge of the investigation has not received the new reg-e form nor the police report. Obviously the employee did not press "send". I went to the bank and that employee has not been there for a couple days. They other employees did not want to go into his drawers insisting that they were locked. I said I would remain until the manager comes back and he must have a master key. Suddenly someone went to the filing cabinet and low-and-behold the dreawer was not locked. I had been asking for 3 days for someone to check on my police report and reg-e form. As it turned out, the reg-e form that was completed on the computer was no where to be found but the police report was in a file in the drawer. I sat there until all was filed and faxed to the appropriate person. In the mean time, I am beginning to get calls from the bank because their fees that are causing me to be overdrawn...Had the bank acted in timely manner I would not have these issues. As soon as this is resolved I will take my monies elsewhere...If it is not resolved...there will be more from me on the internet

TDBank is by far the worst I have ever trusted w/ my money. Commerce was far better a company, its a shame they sold out...

This is a bank that does not care about it's customers or their finances. They are a perfect example of what is wrong in this country. Terrible business practices in order to gain at the expense of GOOD customers. I DO NOT RECOMMEND!

I have been a Commerce Bank customer from its inception. I have direct deposit from the same company for 12 plus years and I also cash company petty cash checks of $200 each month and in December I cash a petty cash check of $750-850. For 11 years no problem - On one occasion in December - Commerce Bank requested ID. On December 11, I attempted to cash my $750.00 petty cash check at the Lumberton, NJ branch of TD Bank, NA and "America's Most Convenient Bank" refused. My dilemma, I manage a senior building in another state and each year in December, I give my residents a party - This year the party is on 12/13 and I needed the cash to pay for food that I ordered and to make other purchases. Despite my unblemished history - TD BANK REFUSED TO CASH MY COMPANY CHECK. - On Friday 12/17, they will accept my PAYROLL DIRECT DEPOSIT CHECK forI have a partygive thethe only thing I was ever asked to show by Comme

I have been a Commerce Bank customer from its inception. I have direct deposit from the same company for 12 plus years and I also cash company petty cash checks of $200 monthly and in December I cash a petty cash check of $750-850. During the past 11 years no problem - On one occasion in December - Commerce Bank requested ID. On December 11,2010 I attempted to cash my $750.00 petty cash check at the Lumberton, NJ branch of TD Bank, NA - "America's Most Convenient Bank" REFUSED - My checking account did not have sufficient funds to cover the cashed check and, according to the teller "it was not a paycheck." MY DILEMMA, I manage a senior building in another state and each year in December, I give my residents a party - This year the party is on 12/13/10 and I needed the cash to pay for food that I ordered and to make other purchases. Despite my unblemished history - TD BANK REFUSED TO CASH MY COMPANY PETTY CASH CHECK. On Friday 12/17/10, TD BANK will accept my PAYROLL DIRECT DEPOSIT CHECK from the same company. It will be the last transaction. I will take my business elsewhere and ENCOURAGE everyone that I know to do the same. Fortunately, the business vendors that I promised to pay, for services rendered, on 12/11/10 did not treat a long time customer like TD Bank and will accept payment upon delivery. TD BANK, caring customer service - not only convenience - means a lot.

Dear President I have been a part time customer of yours, opened in Waterbury, Vt 15 or so years ago. My home is in Vero Beach, FL and summer in Franklin, NC. What a pleasant surprise to see of your purchase of Riverside, FL and Citizens,NC I rarely take the time to write good or bad about companies, however I must write on the TD Bank Rt #1, Vero Beach. I am handicapped and use a wheelchair. I was able to drive to the RT #1 location to purchase 15 of your new gift TD cards. I drove up to the ouside teller and an employee, Angela waited on me. Along with making a deposit, I asked if I could purchase 15 of the new gift cards with box,ribbon etc. I told her I was unable to go inside the bank. Noting I was handicapped, Angela, personally, along with Nora Snyder, acquired the TD cards, debited my account and placed them in the cash drawer outside. I waited in my car until Angela signaled me to drive up to the drawer and pick up the entire 15 cards, boxes, ribbons, etc. TD Convenience! Would never happen anywhere else and Angela & Co were just super and went beyond the call of duty to help me, and, without telling them I was the Senior ADA Consultant ( Americans with Disability Act ) in FL & NC. Needless to say, TD Bank will be rewarded with our support and I will authorize and personally deliver to the NC & FL banks with our highest award "Friendly Access" RW Mac Grady (website Treasurecoastwheelchair.com Thanks for everything and while I am handicapped, your efforts proved to me that I am not "disabled"

Banking over drafts fees.....apparantly TD Bank issued this new policy to try and "teach" people to be in control of their bank account and not depend on just on line banking. Well this so called lesson that they are trying to teach to people really is inconsiderate, shameful of this bank and hurtful to many who are struggling in this economy to make ends meet. People can't afford to be charged all these fees just another way for this bank to make money. I was unaware of this situation and one week my husbands payroll check came in 200 short but I had allready written things on this which i couldnt stop but the bank paid my items and than charged me fees for paying them and than again charged additional fees for overdraft ....fought them but said nothing they can do and mind you this was days before Thanksgiving where I had to borrow money from my daughter so I can food shop because our next pay period wasn't until Thanksgiving day. Than two weeks later, we had some fraud charges on our account and was charged bank fees again because these came in when other things were allready paid out (which was accounted for in my balance) so now i was charged again - in 2 weeks I was charged 735.00 from this bank...Our paycheck that gets automatically deposited doesn't even cover this and they said until they prove that the things are fraud it could take up to 10 days to refund the charges plus any fees that occurred. This is ridiculous and not human at all! People work too damm hard for their money to do this especially when the overdrafts weren our faults at all WE DONT WRITE OR USE OUR CARD WHEN THERE IS NO MONEY IN THERE....WE CAN'T AFFORD IT ....AND WHEN WE USE OUR CARDS THE MONEY IS THERE BUT MAY SOMETIMES TAKE DAYS TO HIT OUR ACCOUNT....We have been customers for at least 8 years at one time had our business account with you but lost our business to the economy in 09 and lost a job too.

Since you took over Riverside bank in Palm Bay, Florida, we find that you treat senior citizens as second class citizens. Many of your depositors live on Social Security now, you tell these unfortunate folks that they must keep at least $100.00 in their checking accounts. If they go below that $100.00, they must pay a $15.00 fee. $15.00 may not seem much to you but, someone receiving $600.00 a month feels this is a great deal of money. Many of my friends have gone to other banks because of this. My VFW Post moved their accounts to Wachovia Bank since your bank is not interested in people but, only the almighty dollar. Why don't you wise up and cater more to senior citizens and their needs? Also, why do AMERICANS have tp put up with the rules of a Canadian Bank

I have worked with a lot of banks but by far, TD Bank has been the least efficient of them all. THEY ACTUALLY HAD MY NAME AFFILIATED WITH ANOTHER CLIENT'S LOAN. Their online banking site does not update over the weekend so you can't even see weekend ransactions until Tuesday. Their advertising is excellent as "...America's most convenient bank..." However, their performance is substandard. I am truly sorry that I have refinanced with TDBank.

let me just start by saying i have had nothin but headaches with td bank after they took over from commerce. i applied for direct deposit from unemployment and gave them the acount number that was on my checks well that number was wrong and my money is lost and td is telling me it will take at least two weeks to get it back. im closing my account rite now and advise everyone else to do the same they suck

We have a home equity loan with TD Bank and decided to refinance our mortgage with them, combining it with our home equity loan. We were told by Lisa Debruno in the mortgage dept it was approved pending an appraisal, to make sure there was enough equity. The appraisal came back with enough equity but we were rejected for income to debt ratio. We complained to them because this should have been determined before we put out $335.00 for an appraisal. Our complaint fell on deaf ears and now we are out $335.00. This was there mistake and we are paying for it. During the long loan processing time Ms. Debruno was not very helpful or cordial and was very slow in returning calls. I have since been approved with another company and closing tomorrow. At least TD Bank will no longer have my home equity business and plan on transferring other accounts to another bank.

I have to say being a new customer with TD bank, the loan processing department is totally uncustomer focus. We are working with a Sharon Monk and she is delieving poor poor customer service. In my job I am on call 24/7 and have to get back to my customers within a 24 window with solutions to tasks. I can not even imagine how long I would be with my company if I had this poor of a customer service focus. This closing should of been completed a long time ago. We went with a refinance on one of properties with another bank and where very happy. So we thought of giving TD a try with another property we have, what a let down. I am almost tempted to contact John Thompson's department with a major complaint. This is not a good reflection with the way the economy is going..