TD Bank Corporate Office & Headquarters

I MAILED MY SISTER A CHECK FOR 1500 AND DATED IT THE 18TH THE BANK CASHED THIS CHECK ON THE 12TH WITCH OVERDREW MY ACCOUNT BECAUSE I ONLY MAKE CERTAIN DEPOSIT I DONT KEEP MONEY IN THIS ACCOUNT TD TELLS ME IF YOU GIVE ANYBODY A CHECK GIVE IT TO THEM ON THE DAY BECAUSE THEY CASH POST DATED CHECKS LIKE ARE YOU SERIOUS

This bank is the most inconsiderate bank I have ever come across! My original auto loan was thru Riverside Bank, then TD Bank took over. Once that occured my auto loan became a nightmare. I was constantly harrassed after missing one payment. On Feburary 08, 2012 I went to a local branch and paid the auto loan in full. It was explained to me that due to Riverside Bank's failure and the fact the state was behind, it would take 6-8 weeks to recieve my title. I am entering into the 9 week and not one single TD Bank representative can give me information for status of the auto title. Today I called (04/30/2012) and the representative explained that since the leinholder had been changed on the title by the state finally (as of 04/19/2012) and TD Bank has not recieved the title that I can go to my local DMV with the leinholder satifaction letter (that I literally had to throw a fit to have overnighted) and purchase an original title. In my opinion when I paid the loan in full, I paid for the original title then. I should have been sent the leinholder satisfaction letter, after my check cleared, from the leinholder as a curtiousy not by request! I don't agree that I should have to go to my local DMV to purchase another title! I should not have to suffer the consequenses of a failed bank because they failed to keep themselves in business. THERE SHOULD BE A BETTER SYSTEM IN EFFECT FOR SUCH CASES, SINCE OUR ECONOMY IS AT ITS LOWEST!! TD Bank is truely the most horrible bank in existance! TD Bank should quit worrying about how to make their pockets fatter for one day and take care of their consumers that are keeping them in business so that their pockets can stay fatter longer. Td Bank keeps up the mess I described above along with every other complaint on this page and its almost guarunteed the next news headlines will read TD Bank bought out by _______! It's completely ridiculous to harrass a consumer for payment for a year then explain to the consumer at their final payment they have to wait for the title or explain that if the consumer wants the title "that bad" they can go purchase the title thats already paid for 3 months ago, thats suppose to come free! I am glad that my business is done with this company! I will never be a customer or consumer with TD Bank again! I will never recommend TD Bank to anyone! Since I do want my title "that bad" I will take myself to my local DVM with my leinholder satisfaction letter and once again purchace MY title! Once TD Bank recieves the title they're supposidly waiting for, if that ever actually occurs, they can keep it, take it to the CEO of TD Bank and stick it where the sun doesn't shine!!!! All TD Bank Employees should go out and get a loan, allow the leinholder to become a failed bank, payoff their loan afterward and deal with all this just as I have and tell me how they feel then!! Keep your apologies, their worth about as much as your customer service.

Working for TD was the worse experience. Most of the managers are horrible at treating their employees. They lie, bad communicators and horrible at managing. Especially, working for Olivia Grimpas who is the worse Assistant Manager who now works at 14 street branch in New York, New York. Her management style is ridiculous. She lies and threatens employees since as she is saying she has a power to promote you. if you perform well or not she does not care. All she cares is what you can do for her. She doesn't work for the best interest of the bank and its shareholders but looks for personal benefit instead. This type of management will bring TD Bank to a poor performance. She takes someones credit for all their hard work. She needs to be written up and monitored to what she is doing. Such management style not only bad for her subordinates which she often puts down but for bank as well. Since this encourages manipulation and possible fraud occurrence. She can get away with many issues thus, encouraging other employees that to be deceiving is a norm. This type of culture and environment especially, tone at the top brings possible fraud occurrences. Employee turn around at such branch and other branches that she worked at was high. Many talented employees left. For example, seeing how one person gets promoted who is not only unqualified but also not a very hard working individual. Yes, management at branches are given leisure to make decisions but how can others monitor them? The structure of strategic decision making is horrible. Something need to be changed and Olivia Grimpas needs to stop using her power for her own benefit.

Since TD Bank took over our old locally owned bank the service has substancial gone down hill. I have been in business for 33 years and find the banking experience the worst in all of my years in business. Our companies and our customer have had poor experience and tired of the big bank hassle. You have new untrained people that can't make a decision, classic example of a company that grows faster that it can handle. I recommend you get your act together.

We are trying to finish processing our loan application from 12/09/2011.The bank representative sent all our signed papers by fax while we were there. One week later mortgage "specialist" called us and asked to sent him the same papers signed because he couldn't find documents sent by fax. Every time when we tried to call he didn't take our calls and didn't return calls right away. The bank wants use own lawyer, and we asked about the fees, he just gave their phone number. Three days I was waiting for returning call from the lawyer. Today already is 01/19/2012 and their lawyer trying to make appointment at the end of the month in three hours driving from our house. We spent two days negotiating for closer location. We are losing our hope to see the closing day. We are sure there will be more problems at closing because their representatives give very different information about the same issue whatever you asked about.

I am the latest victim !!! I wish I would of read these first !!! I been a commerce customer for all these years and just went for a first time buyer mortgage ,and the only time I spoke with someone is the day I went in to inquire bout a loan after that I got 10-15 calls a day to come close with them !! I can't even begin to tell you the mess they've done to me!! I went to eastmeadow branch in long island with griselda she was supposed to know everything the only thing she was interested in is that I am an actress and were to sign up and start and who is my agent and which I'm given her all info she did not give any of my paper work to the main specialist dedra Clark , Griselda told me about one month later that oh btw your loan specialist iis dedra Clark and don't call her and annoy her I am given you her # but do not call her!!!!! So I called her when I could not reach Griselda she never works and visited the bank she screwed up everything also a good faith was all wrong by 114,000$$ yes 144,000$$ and told me that was correct I was only borrowing 350,000 I read the 93 page contract and it stated all the real figures which should of only came out to 1,500$ for closing mortgage, then I called dedra told her I was gonna cancel is this a circus WTF !! Who dies what and I am a first time buyer not first day born!!! Then I read in my doc that if u put under 20% u may u may u may get charged a fee of 318$ per month for 30 years ,but I told dedra Clark I was putting more than 20% down so that should not apply to me then Griselda called me and told me that instead of 30 years 318$ per month just give me 1,500 cash !!! Then I called dedra Clark and she told me no you pay extra 318$ per month on top of 1,722 for 30 years plus your taxes so from a loan that was charging me monthly payments of 1,722 per month windbup to be 3,100 per month are you try ing tonforclose me before you even start me???????? They are a huge screw up and dontbhave any awnsers for anyone and they lie lie lie and fraud you and I do not know how they can get away with fraud when they are sworn in to federal I will press charges after my head is clear and done spinning from this bull sht !!!!! The w Biggest and worst mistake I almost made I did not buy the house and spite myself to get out of this terrible loan do not go to td might as well burn your $$$$ and foreclose now

TD Bank is the worst bank in the US. Their customer service representatives don't know anything, they are just from the street. Each one of them will give you different explanations and answers but if it is necessary they will make a bolt coalition behind the worst for customer decision. It does not matter if customer service of TD Bank does exist or not. Dear Corporates, you can make more profit if you lay them off. The result will be the same. Stay far away from this bank.

I attempted to make a car payment that I was behind on butt the bank said my acct was licked and wouldn't let tem accept a payment so after 1hr in the phone with somebody I was told I had to party $1322.00 before 1-2-2012 so I went home and called the number I was given and they told me they couldn't accept my payment either and that I could do it online to stop the repossession, but I told them it ws be the 31st before I could get to a computer and they told me it wouldn't be a problem, the amount I had to pay went up almost $70 in just 12hrs but I set it up anyway, on ther 3rd off the month they came a picked up my car even after they were payed more than they were owed, proceeded to damage my yard so my car is probably going to be damaged as well, but my issue is how does a bank not take your money when you are trying to pay them what kind of place is this,it is one SORRY EXCUSE OF A BANK THE WORST COSTUMER SERVICE EVER, RUDEST PEOPLE EVER AND DON'T EVEN HAVE ENOUGH KNOWLEDGE to FLIP A BURGER!!! They r one mickey moise operation, THEY JUST SUCK!!!!

This message is for the TD Bank Employee who wrote this: "This goes out to all the complainers out their, I am going to make this very simple and straight to the point. To avoid overdraft fees DON’T SPEND OR WRITE CHECKS ON MONEY THAT’S NOT IN YOUR ACCOUNT! Its that simple, everyone makes mistakes but if you cant afford a $35-$175 fee in one day DON’T MAKE MISTAKES WITH YOUR ACCOUNT." That is common sense, but what about the horrible customer service you folks give to your customers on a daily basis? It seems to me that TD Bank will hire just about any random person willing to work in a bank for pittance. The bottom line is that yes, there are a few employees who are more than helpful, but the majority are uneducated, have no clue about how a bank works and definitely have no people skills. In fact, I transferred every single dime I have with TD (about $12,000 total) to another local bank called Union Bank. They are a much smaller bank. Stay away from the big corporations people! Go small and local.

Hello my lovely people,my names is Mrs.Jessica Albert .i saw your question and i decide to refer anybody who is dire in need of loan to this God fearing man because when i had bad credit it was this man that gave me{ $200,000] after i accepted the loan terms and conditions and i did all was asked of me to do.you can get to him via Email:markloanfirm22@yahoo.com tell him Mrs. Mrs.Jessica Albert referred you to her who she gave loan to. Good luck

6 months ago My wife and I sent an official bank check through your bank to pay an out of state bill. The check never reached it's destination and was stolen. Your Marlborough MA branch told us to wait 90 days and then we could fill out the appropriate paperwork. After 90 days we did exactly as we were told filled all the paperwork and waited patiently. Two weeks later we recieved a phone call from a bank representative telling us the money was pending in our account. Another two weeks later the money was still pending so upon placing a phone call to your bank we were told the money would be mailed to us, to be on the look out for a check. We waited an additional 3 weeks still no check still no money. We then went into the branch to speak to the bank manager. She gave us a TD Bank gift card telling us the full amount of money was on the card. We proceeded to go to the store only to find out there was no money on it. Going back to the bank the manager was adamant the money was on there, so we called the number on the back of the card and the customer representative let her know there was NO money on that card. She acted surprised and claimed she would "investigate" where the money went. We then waited another two weeks calling everyday hoping our money would be "found". After again patiently waiting we went back to the same branch only to find out she no longer worked there so we started all over dealing with the new manager. He has spent the last 3 weeks telling us he is doing all he can to "help" us. Our definition of being helped would be getting our money back. We have been lied to day in and day out. He has told us to call the gift card in which we do everyday only to hear the same thing a zero balance. We may not hold a lot of money in your bank and we may just be one of many small people who do business with you but none the less we're people and like everyone else in this economy we are struggling and could really use this money! We have called the Occ, the Attorney general, Consumer affairs, and the Financial Obudsman Service. We have been told by these companies that your institution does not feel responsible for replacing stolen official bank checks, then whose responsibility is it? We trusted your bank with our money and our time only for you to make a mockery of us. We will now leave this in the Attorney Generals hands for they believe we deserve our money back and they DO Not treat us any different than what we are. Hard working people who are doing all we can to support our family and ask for whats rightfully ours.

Times are hard but the representatives at TD Bank do not care for they do absolutely NOTHING to assist you. My RV payments are behind, my husband is deceased and I am unemployed. For the past five years I have paid the payments on time but now find myself unable to make the payments. Does TD Bank work with you?? NO! NO! NO! You must make the back payments in four days or they will start the repossession process. Neither customer service or empathy exists at this bank. STAY AWAY from them.

Kelly P. Cochrane 43 Park Ave. Eastchester, NY 10709 12-16-2011 To whom it may concern, I just want to explain the reasons why I am removing my moneys from your institution and informing all my friends at the same time. Due to the lack of personal respect, lack of compassion, unsympathetic concern to my, or anyone else’s financial situation, I will be moving my money to a different financial institution, ASAP. Is it TD Bank’s mission to further destroy peoples faith in a company that advertizes the exact opposite of what was done to me? We can barely make it from one month to the next. Is your only concern, making money any way possible and by any means, even if it is unfair and unethical? Punishing your customer’s mistakes for monetary gain I think is wrong. I can see that if it is a chronic problem, but not a one time deal. I accidentally overdrew my account this week. It happens, not very often, but still the same, it happened. TD Bank charged me a $35.00 transaction fee per each transaction, after I overdrew my account. This was done without any notification and without concern to my financial situation. This was done even though I have over $11,000.00 in a TD Bank savings account. In three days this fee amount totaled a whapping $385.00. Unbelievable! Two weeks ago my wife filled out the overdraft protection paperwork and mailed it in. It was never received by TD Bank. Therefore we were charged these outrageous fees. I tried to resolve this issue over the phone and at the branch, with the store manager, but , to no avail. If this is the way I am going to be treated, then I am removing my money from your bank. By the lack of concern TD Bank has shown me in this situation, “I DO NOT WANT TO DO BUSINESS WITH YOU ANY MORE”.

I HAVE NEVER BEEN TREATED SO POORLY BY A BANK.THE OVERDRAFT FEES ARE RIDICULOUS AND THROUGH NO FAULT OF MY OWN I HAVE TO CLOSE THE ACCOUNT BECAUSE OF FEES.THE MIDDLE CLASS STANDS TO BENEFIT NOTHING BY THIS BANK.IT IS ASHAME WE KEEP THEM IN BUSINESS AND DIDN'T THE LITTLE PEOPLE BAIL THEM OUT. I WILL BE CONTACTING MY CONGRESSMAN!!!

TERRIBLE, TERRIBLE, TERRIBLE MORTGAGE SERVICE. TD Bank should not be allowed to do mortgage service at all. They don't bother at all to send you the original documents. They will send you initially online some number of files and will require electronic signature in 24 h. Usually the first set contains 13 files (about 24 pages) which contradict themselves. NY be careful. Their NY Lock in commitment is the only document that does not have date after your signature. This is because if you cancel your mortgage within 6 business days, after you sigh the above document, you will eventually not pay in accordance with another document 0.5% rate lock cancellation fee. 0.5% of your ESTIMATED LOAN AMOUNT. Hm, PERCENTAGE of estimated loan ammount - this is the TD bank INNOVATION. If you don't sign electronically they will bombard you with the second set which contains this time 18 files (45 pages). You don't sign - a new set of 17 documents (but 45 pages) etc. Each time the number of documents is different until you give up and sign. They don't reply to your voice messages, they are never in their offices. ABSOLUTELY POOR MORTGAGE service which is never there. In the TD branch they don't know anything, or they will give you wrong information. In the branch, the customer service representatives don't have any idea about the mortgage documentation. They see two documents with different titles, different number of pages and different content and they will repeatedly tell you that these documents are the same. Why? Because otherwise their mortgage department might loose money.Customer service representatives in TD branches have a preparation below see level to handle your documentation or to provide any help. For your sake, don't do mortgage business with TD bank. Glad, I cancelled on time.

Dear Richard Hyatt, You missed to give them poor service (1 star). They are very proud of your 5 stars given twice before your complains.

Dear Claudia, You have a complain posted on 6/2/11 but you gave them 5 stars. This is not understandable.

POOR POOR POOR! "America's Bank" is certainly not worth the AGGRAVATION!!!!!!!!!!In October and November, I had to issue a stop payment on an automatic car payment because they took out double payments instead of the one. I paid twice to have these payments stopped and TWICE TD bank paid them anyway causing my account to be overdrawn!! Thankfully, the car finance company worked with me and was able to send me a check covering any overdraft fees and reimbursement of the extra payments. When I explained this to 4 STUPID people at TD Bank, I got the same thing over and over again, it was not their fault that they paid the automatic payments, even though I paid to have them stopped! Something must have happened. As soon as my automatic deposit is made this week, I am withdrawing every cent from my checking, savings, money market, and CD accounts!!!

I have extremely bad experience with mortgage refinancing with TD Bank. Their NY closing costs are twice higher than the other banks. The mortgage "specialists" in SC office are absolutely incompetent. They have never read their own documents. Some ladies should be fired immediately.They are never in their offices, they never return your calls. The closing interval for NYC is only 60 days to be able to increase their interest rates. Be very careful if you go with them. Lawyer of TD bank will tell you much higher amount for closing. I 'm giving them minus (-100000) for their poor service. Important advice: don't go with them. Don't be fooled with their lower interest rate. This bank should go back to Canada.

Recently, I entered the TD Bank branch in Ringwood, NJ to cash some travelers’ checks dated 2005 that I had found at home. Speaking to the teller I asked if I could cash these checks. He confirmed with another teller in attendance that the checks would be cashed and I proceeded signing all checks, three times as requested. When I returned to the teller he asked for my account information and I informed him that I did not have an account with TD bank. He then stated that he would not be able to cash the checks and received confirmation from his manager. I kindly reminded the manager that travelers’ checks are considered cash and that I had asked prior to signing the checks. I needed to explain to him that signed checks would not be accepted anywhere. The responses that I received from him and his head teller were absolutely unacceptable: you can go to another bank and try there; they can call me if they do not believe you; we do not cash for non-customers and you should have asked prior to signing the checks; you can cash it to a friends account at TD etc. It was astounding to me that the named employees would not even admit that it was their mistake not to inform me that I needed an account, in fact accusing me that I failed to ask. The exchange was extremely frustrating and only after I refused to leave the bank without a viable solution, was I informed that I had to open an account. I did so because I was left with no other choice, but I certainly cancelled the account within days and finally was able to recover my $200.