Suntrust Banks, Inc Corporate Office & Headquarters

The worst, most fee-based bank in existence - they are NOT about taking care of ANY customers or making things right - feel free to call 561-253-6523

I WANT ALL PEOPLE KNOE DONE BANK WITH SUNTRUST I WILL BE CLOSED MY ACCOUNT AM GOING WITH CHASE BANK , I HAD CASE WITH SUNTRUST 1119846NUMBER ,I WAIT TEN DAYS THEY DID NOT DO NOTHING IT WERE A BANK ERRO ,THEY CHARGE ME 200 DOLLAR IN FEE THEY WANT RETURE MY FEE I DO NOT HAVE JOB I NEED ALL MY MONEY CUSTOMER SERVICE CALLED I RANK POOR WHAT CAN I DO TO GET MY FEE BACK[678-646-2609

I need help with a home that SunTrust is Grantee of. My wife and I are wanting to by in this great market, we are preapproved thru SunTrust Bank We came across file 2010087217, however this house is not on the market as of yet. I believe that in America we can do anything, lets help each other out. I would like to help SunTrust out by removing this off of your books(via purchase) and SunTrust could help us by offering it to us. I am not flipping houses, this is a wonderful house that my wife and I want to make a home out of. We have been by it many many times and would like to see the interior somehow. I see that Provedent Funding Associates is the Grantor. It has been vacated for about a year and a half. It is a disgrace that this house is deteriorating, being over run by weeds. It needs care and lived in. please contact me at tblindstamer@juno.com This is America-we can do anything!!

I RANK POOR MAKING CUSTOMER HAPPY;U CALL ME AT 678-691-3962

I had recently wire transferred money from the US to Brazil on May 19th from my bank (Suntrust Bank). According to Suntrust, notified me that there wasn't any errors. My complaint is that my beneficiary my brother-in law who has an account with Banco do Brazil(receiver) checked for the receiving of my money ($7,000 ) has never been received up to today's date (June 15/2011). No ends have an answer where my money is placed. One bank blames the other. This money is an emergency. (June 15). Suntrust Bank is not willing to give back my money (recall) in which they say it may take 3-7 days and no actual evidence provided that Banco do Brazil even received this wire transfer. I demand my money to be put back into my account immediately for withdrawal by July 1st. Could someone reach out and help? I don't know why Suntrust Bank would not release my fund back immediately and blaming that Banco do brazil has not communicated back.

Frankly I do Not Understand all these complaints, maybe some are real maybe not, all I know is that I have been dealing with Suntrust for nearly 3 years and they have been nothing but super nice there was one or two problems with how they process Debits but I got them resolved quickly and efficiently. I like Suntrust and believe me I have dealt with some shady banks in my day,by far Suntrust to me is the next best thing to Credit Unions..

I've got you all beat 45 years ago my grandfather retired to daytona beach became ill with bone cancer which he died of, while on his death bed and heavely medicated on synthetic morphine, a representive (banker) from Commerical Bank of Daytona which is now Suntrust conned my grandfather into rewriting his will unknown to my dad and his sisters which gave total control to the bank and nothing to my father or his sisters. the day after my grand father died the bank filed this will in court so after a 5 year court battle and having to deal with the "good ol' boys" my family has been stuck with the theives at Suntrust. Back when this all was going on I don't know who was worse the lieing bankers at suntrust or the Judge's that were on the take in the court system in volusia county. Looking forward to any replies.Yes i have all the court doc's and papers to back up my story. 619-952-2945

This bank absolutely sucks..... Especially the Blakeney branch in Charlotte NC.....The Manager there is the worst most unprofessional person I have ever known....why is she managing a branch....and the person in charge of the tellers OMG....every time I'm conducting business there all you hear is complaints and personal problems....Really do I need to know all of that....Shouldn't you be concerned in your customer and care what they are there for. leave your personal life at home....People have their own garbage to deal with. The manager needs a few tips on how to deal with customers. Most times she's either never there or is there and has one of the it her workers tend to you instead. Again I ask why is she managing a branch....Surely there has to be someone more qualified and decent to work there.

i filed a complaint on fraud charges with my bank (black diamond office in beverly hills florida. i brought my ex-wife because she also bought the same product, which was suppose to be 999. silver and the place i took it to tested it only to find out it was zinc. now when we went to the rep phyliss she put in my new address and a few days later my ex-wife got paper work to file for the fraud charges and i did not. well about 45 days later i called the number i was told to and was told it had been dropped i asked why they told me i did not file paper work, paper work i never recieved. now i gave the new address and she still used my old address so i did not receive paper work, the person i talked to reopend the case. i went to the bank maneger to file the fraud charge with her and make a complaint but before i could she told me i have to get my money out of her bank that im not allowed to use suntrust anymore, she also told me i can never use their master card to buy on line. i did file a complint on her with the no. on the card. i got a call from cindy for the 10.70 and 1.00 charges i did not do, she was mean treated me like a crack head. i told her im not concerned about those 2 items i aasked if the 180.00 was filed. my ex-wife got hers and no one is helping me, what can i do. sincerly larry bon

Suntrust claims that if you use a non Suntrust ATM that the ATM will provide a false balance. That is so bogus. So whats the purpose of an ATM card? When you're on the go i.e. traveling and cant balance your checkbook right then. A deposit was made to my account in which I had been expecting and I spent and Suntrust turned my account negative $1,000 and they tell me they dont want to lose my business. I deducted my funds from and ATM which means the funds comes out automatically without having to pend so I know the money was there. Corporate office as well as customer service sucks. Since they wont take my account out of the negative, I will see you in court. Lawyer already says he's sued Suntrust on one account and that my case is definitely a winner. Looks like to me Suntrust will be out of more than just $1,000. My God, sometimes settling is just best. There's no way that if I had a balance of $80.00 as they so eloquently put it, that I would be able to make a withdrawal of $856.00. Suntrust should just go out of business!!!!

Everyone, before reading these comments I was already ticked of at SunTrust but, after this, I am going to the U.S. Attorney, the Federal Banking Commission and anyone else that will listen. I have just paid off my SunTrust auto loan early because they are unbelievable crooks! How is this one for kicks, I received a dated late notice the day BEFORE a payment would have been late according to the payment book! I have had to call on more than one occasion for this same BS! I am told every time that it is a postal or SunTrust handling or accounting problem. I have to tell them each time that I have checked my bank and the funds were transfered every time BEFORE there would be any posibility of the payment being late. SunTrust always credits me but, If I didn't pay attention over the past 4 years SunTrust would have stolen over $200.00 in BS fees. My job is Director of Operations and my wife is an Executive Appellate Legal Secretary. We are not stupid people and we recoment, DON'T BANK WITH THESE PEOPLE, THEY ARE INCOMPETENT AND CROOKS!!!!!

Ok so this is just some of my complaints....... First off fraud has been committed in my account, THEY meaning the branches in leesburg, florida obviously DON'T check IDs. This is the second time this has happened in less than a year. I had fraud in DECEMBER 2010 and AGAIN in JANUARY 2011! AND on top off all this...... i never even recieved my new card or pin number after my first fraud case! AND....... on we gooooo...... im being blame for all the debit card transactions, because they caught me on camera! BUT im not OLD with Wrinkles and LONG DARK NAPPY HAIR. LISA HINES is the worst working yall have in your company. She doesn't EVER MEANING NEVER...... call anyone back. All she had the guts to do was tell me we caught the women on camera and she doesn't look anything like you. So i began to think my luck was about to change. Has it HELL NO! My paycheck for my job was canceled from the direct deposit on JANUARY 11, 2011 via TRINET my employees payroll system. They sent me a check via FEDEX, and TODAY(FEBRUARY 10,2011) i find out they closed my account and now im out over a grand. I have done nothing! If i did i would really like to see what the Fu** i purchased! Guess what not a damn thing is new at my apartment. I am also mentality handicap, and don't even have the money for my medicines! Yall's fault;FU** yes! If i dont get my money in a week from today FEBRUARY 10, 2011. I will take this to my attorney, and sue yall for everything yall are worth. Im not playing miss nice girl anymore! Three months is entirely toooooooooo long. All this added on stress has put me in a different state of mind, plus not having my medicines. Yall either handle your SH** or prepare for the BITCH THAT I CAN BE TO COME OUT. Im not BIPOLAR OR ADHD for no reason. Thank You Kindly, AMANDA EDWARDS! PS: LINDA WEEKLY IS YOUR BEST EMPLOYEE EVER! SUN SQUARE OFFICE 900 N 14TH St Leesburg, FL 34748

After requesting that I no longer be contacted by Suntrust below is the copy of an EMAIL I RECEIVED from the BRANCH MANAGER...... UNBELIEVABLE ..... OMG I AM GOING TO COPY THIS EMAIL AND POST IT EVERYWHERE - NICE CUST SERVICE STATING "MAYBE YOUR JUST SLOW".....OMG SHE NEEDS TO BE FIRED IMMEDIATELY AND BELIEVE ME THAT WILL BE MY MISSION..... SUNTRUST EMPLOYS PEOPLE THAT DEGRADE THEIR CUSTOMERS.... NICE Please route all future emails, comment,concerns, etc to THE HEAD LOAN DEPARTMENT 1-888-461-8862 As I stated before there is no reason from the 2nd email that you should still be contacting me as well. Now I feel harassed or maybe your just slow so if that’s the case then that’s fine. I have list you as spam mail and no longer will receive emails from you for there is no longer a need… Make it a great day!!!! James.Bina <Bina.James@SunTrust.co

MY RATING IS --5 I took a Sun Trust check I received from my internet service provider to deposit. This check was from Sun Trust and even had a toll free number to call for questions. I was told by the bank that the check was "no good". I asked them to call the toll free number on the check and she refused and threatened to call the police!! I repeated my request for her to call the toll free number and I was told that "you are trying to give us a counterfit check". All of this took place in the middle of the bank not in an office!! I live in a small town and people talk. Now I be know as trying to pass a "bad check" THEY HAVE RUINED MY REPUTATION!!! I am moving my account ASAP but my reputation has been tainted for the rest of my life.

So far, so good although SunTrust failed to send me the monthly statements for November and December, 2010. Be realistic, if your bank is not performing to your satisfaction, close the account and go elsewhere. I highly recommend Credit Unions.

Back in October, 2010, an internet co charged to both mine and my other half's debit cards $99.95 each for what is a scam! Ever since then we have done our own investigation, notified SunTrust and provided them with more than ample documentation concerning this matter. The co never responded and to date we still haven't been given credit and only get broken promises from their customer service and escalation depts. This is total bull! We want our money back now, as promised!!!

My checking account debit card was supposed to be protected by the Zero Liability Policy which states that "You are never responsible for unauthorized purchases." On 11/10/10, my account was charged nearly $8000 in 7 unauthorized charges from 3 different merchants in Spain. I live in North Carolina. On the day that the charges occurred (11/10/10), I signed a sworn affidavit stating that I did not authorize the charges, did not provide my PIN number to anyone, and did not have any knowledge of these charges. I was told that day by 3 different SunTrust employees that I would be given a provisional credit to my account so that I would have access to my money while the investigation was underway. Two weeks later, they are still "investigating" the charges and I was told that I will not be informed of the "resolution" until 11/29/10 -- 20 DAYS AFTER THE FRAUDULENT CHARGES OCCURRED AND 20 DAYS AFTER I TOLD THEM AND PROVIDED SWORN/NOTARIZED DOCUMENTATION THAT THE CHARGES WERE UNAUTHORIZED. Tonight I was told that it is possible that my money will not be credited back to my account. No one at SunTrust has been able to explain how the Zero Liability Policy failed me and why I was not protected as I was promised. I've talked to countless talking heads and spent more than 6 hours on the phone with them in the past two days and still I have not been provided with any information beyond "We are investigating the case and will inform you about the resolution by November 29th." None of them can tell me HOW this happened, or how I can protect myself from it happening again. THIS IS UNETHICAL, ILLEGAL, and DOWN RIGHT CRIMINAL!!!! SUNTRUST DOES NOT PROTECT ITS CUSTOMERS!!! THEY PROTECT THEMSELVES ONLY!!

Worst bank ever. Will exploit customers and charge ridiculous fees.

This bank is the most inefficient, their mortgage Dept. works so slow once youve been approved that you could close on 6 bdifferent dwellings in the time it takes them to get a Hud number, or to decide that a pond on the back yard does not make you purchase flood insurance. I would never do business with Sun Trust again.

Worst experience EVER. Working through a short sale with Suntrust is an absolute travesty. As an experienced Short Sale Realtor, I have worked through the processes of may large national and regional lending institutions, but none compare to the systemic disaster that is Suntrust. There appear to be no timelines, no quality controls, and understandably irriatated and frustrated staff. I would be ashamed if I worked for Suntrust, and the corporate managment should be ashamed too. I am sure to tell everyone I know looking for a loan to AVOID Suntrust. A few highlights: No timelines ever- leaving buyers, sellers and all involved hanging indefinitely 40 minute hold times No communication Misleading phone messaging asserting that the company "cares." yet Employees hang up on the clients and upper management is completely unreachable. And their service is abyssmal. Absolutely embarrassing. The bottom of the barrel!! Bet I will never hear from anyone at Suntrust...because they really don't care.