Suntrust Banks, Inc Corporate Office & Headquarters

suntrust bank is giving out your account information to third partys. i recieved a phone call from gallup polls they told me that they got my name and phone number from suntrust bank. i went nuts how can suntrust bank keep your info safe if they peddle it to anyone they want without your permission? i called every phone number i could find to complain everyone told me nothing. i filed a complaint with the federal reserve. still waiting on some news.p.s. thier rates suck

Everyone I am writing this for my Mother whom is standing right beside me. She is almost 80yrs old and has been using Sun trust before my Father passed away at least 20 years or more. She is Georgia resident. It all started when my Mother ordered some new checks and they called her to come pick them up well the checks that they printed for her the last number of her checking account number was one number higher so therfore the checks were not printed by SunTrust correctly. Well she had several checks that she used not knowing the mistake that Suntrust had made. Well they all were returned with a 30 dollar fee from the places she wrote them to and probably Suntrust added a fee we can not be certain. I called the main office in Atlanta and talked to a man whom I wish I got his name but he checked into it and said it was SunTrust error and she would be refunded every cent but when I took to our local branch called the brown fox branch the manager said it wasn't their error and would not pay. My sister took my mother back to the bank to show them the checks and the same manager asked her to give them to her and then shreaded them and still no refund was given so I called the main office in Rome, GA and talked to the assistant manager whom was very rude and stated they could not pay and when I told her about the checks she said do you have one and I said no because the manager at the brown fox branch shredded them. She then said she would have to see the check. During the time that she didn't know the checks were wrong she was embarrassed at Walmart while buying groceries because her check would not go through even though she had over 40,000 dollars in money market alone and at least 2,000 in checking. She had to pay cash but didn't have enough and had to put some stuff back and a African American lady gave her 5 dollars because that is how much she was short. She came home crying her eyes out. When I contacted Another manager in Rome about this I could tell they did not give a crap. Ok now the 2nd fiasco. My sister went with my mother to the local branch because she noticed they were charging her a 17 dollar monthly fee that they shouldn't have been charging because of the amount of money she had in the bank the manager agreed that it shouldn't been charged and said she stopped it but this had been going on since my Father passed away in February of 2007 with close to 100,000 in money market alone. They refused reimbursement. I called the main office in Atlanta and talked to a female manager whom gave me the run around again and stated they could not pay her. TO me this is a criminal act and it is called stealing. I used to work for the Georgia state patrol and it is the same as if someone took money out of your wallet and refused to return it. Now the low level employees were very friendly and understanding but the managers oh my God. If I was CEO of SunTrust I would clean house. I have started a petition against them at www.change.org and anyone feel free to sign it. Just go to the site and up in the top right corner where it says search just type in stop the corruption at SunTrust bank. Then sign her petition. She is in the process of changing banks and we have communicated with our family's attorney whom is famous in this State and grew up with my Father as good friends.

I have a home equity loan (like second mortage) since 2004. Recently went to the Home Loan Mortage modification program (HAMP) by the federal government. So I was in arrears for a few months while this was worked out. I got it worked out and now have an automatic payment sent from my IBM Credit Union Bank at the same time every month for $510. Each year, we have to provide proof that we have flood insurance on the property or Suntrust will purchase insurance for us. I received letter from them saying they did not receive my proof so I immediately faxed to AAA Flood Declaration page to them on 8-10-12 (had to be to them by 8-15-12 per the letter I received). Then I received another letter on 9-4 saying that they had not received my proof of flood insurance and therefore purchased insurance coverage on my behalf to the tune of $5994. I immediately called them again. Told them I had faxed the info on 8-10. The lady I spoke with found the fax and said she was not sure why it was not processed but they have a stack of work and it was in the stack! She marked my account saying that I had coverage and that she was going to get this taken care of. Then, on 9-13 I started receiving calls from the Collections department. I called them back on 9-14 and asked what was going on. They said that they had not received my monthly payment of $1000 or so! (which would be the normal $510 plus whatever the monthly amount they added on for that flood coverage that they purchased for me on my behalf). I explained this to the woman and she said she could not help me that she needed a payment. I then called the Insurance group and spoke to Mike who was very helpful. He said he saw the notes in my file and the fax that was received but for some reason it was not submitted to the refund department. So he said he submitted it and it will take 7-10 days to clear. I asked him if he could contact the Collections dept to tell them what was going as because they would not believe what I was telling them. He did and came back and said that they told him the same thing - that they cannot remove me from collections until this was processed. So I called Customer Service - Loan Servicing and asked for assistance. Spoke to Laura who was very helpful. She spoke to collections and they told her the same thing but they would hold phone calls for 4 days but would still keep me in Collections until this was resolved. I told her that this is an error by Suntrust not me so why am I being held hostage by their mistake. She asked me to fax the proof to a different # (866-377-7682) with request #4121546 and they would handle it by end of day Monday 9-17. So I ask you, how is this good customer service? Why don't the departments within the bank talk to each other? Why must I have to spend 4 hours on the phone again for an error by the bank? This is absolutely absurd. I am advising all my family friends and everyone to NOT GO TO SUNTRUST. Terrible experience!

8/31/12 Good morning , not so for me, I was in your bank in Fredrick Maryland today at around 3:30 pm and like many times before the same lady waited on me,each time theirs been nothing but confusion, the counter only had one person to attend to 6+ customers one for the female managers had to go in the back and find the second women to open up a new line. This same women time and time again has trouble find accounts. I`d like you to look at the film and tell me if this is the way you want to run a bank. I had ID, and the women handed me a copy of my account,I was trying to deposit a check and some how they believed that the escrow account was going to be touched,no .The male manager Sing took the paper that she was showing me, now back at his desk I noticed him covering up the paper when I aked to see it he refused stating that he “couln`t find no signuture card “.I responed ,if I could not see the paper how would I know what account he was talking about,by now 8-9 people have been served and are gone i`m still here playing keep away with Sing watch the tape I may requist it in a discrimation case. I went to another bank across the street. I am a female ,black and in a wheelchair I`ll be waiting for a response of your office. Brigette Woods

The following is a leettr sent to my bank (Chase) one week before I closed my account:This leettr is to notify you of my intention to close all my bank and credit accounts with your bank. This includes my Chase Total checking account, my Chase Plus savings account, my Amazon.com VISA (administered by Chase), and my Sony VISA (administered by Chase). In addition, I intend to sell all mutual funds in any retirement accounts that invest in your bank. I would like you to understand why I have decided to sever all financial ties with your bank. JPMorgan Chase has illegally foreclosed on mortgages held by members of the US military. JPMorgan Chose continues to gouge communities with interest swap deals costing cities hundreds of millions of dollars, has the greatest number of foreclosed homes as of 2010, and has reduced small business lending by 75% in the wake of a government bailout meant to spur lending. I believe that the actions of your bank are both disgraceful and despicable. .

well I applied on line for a job at Suntrust in my town and I cannot do the test they want because my computer does not meet up to the standards they want. I even tried to send a email back to human resources and that failed too. so how do I do a test that I cannot do.

Customer service does not exist at this Company...... They have changed there checking account stragety constantly......... I remember when Trust Company of GA. existed....... They need to get their act together..........

I am very concerned that this is a huge scam of a company. Answer from supervisor when I asked customer service there is ______ No President, No Corportate Headquarters________________No Fraud Department person tospeak with. No direct Mail to mail a letter of concern to???? ONLY WAY TO CONTACT IS THROUGH LOCK BOX IN RICHMOND VA TO REACH EXECUTIVE SERVICES / CEO.

I have unsuccessfully been trying to change the billing address on my corporate credit card statement for 10 months! I have tried everything I know of, including two 15+ minute waits on the "customer service" telephone, writing and faxing letters, and changing it on the statement I mail back with my payment. I either don't receive monthly statements at all or I receive them a month or two late. Obviously I can't pay statements I don't receive, so then the collectors start calling and even they have assured me twice that they corrected my address and I will now receive the statements... the last one was in May and I'm still waiting for my June and July statements. This used to be a great bank... they won't be around much longer with these types of backroom issues!

As a fiduciary in a DC estate case, your bank held an account of the decedent exceeding $8,000,000. I went to the bank and spoke to a Wealth Management specialist and asked about investing in T Bills, CDs or CDARs until I could get authority or equities. They could not do CDs for that sum, nor did they have access for CDARS. When I asked about T bills they said they could do it but the estate would have to pay a $100 fee. I said ok but asked them to drop the fee in light of the large sum and long tenure of the account. They refused, emails were exchanged and I ultimately received a letter from John P. Gagliardi. Sr. VP He stated that "After considering your proposal [to waive the $100 fee], STIS is not interested in opening a brokerage account or providing you with investment services." With such a hostile kiss off, I withdrew the eight plus million dollars and moved it to BB&T across the street. BB&T purchased CDARS and CD with delight and without hesitation and continues to invest the account that now exceeds $10M. I have been a fiduciary and lawyer for over 50 years and I have never encountered such rude and stupid behavior by any banker even when the sum was less than $10,000. I am sure your bank is doing fine. I have enjoyed telling the story to my esate planning colleagues. It seems clear that you run a bureaucracy and are not a business. You may Contact me if you want to see a copy of your VPs letter to me.

SunTRust, what can I say positive? They have many locations. I concur with Jamie Morrow that once you get a mortgage with them they call you continually. One representaive even came to my house to make sure we still lived here. You may think we must be serious deadbeats but on the contrary we have credit score of over 800 and have never had a late payment. If SunTRust treats its valuable customers like this I wonder how does it treat its enemies. As Jamie Morrow above wrote-RUN AWAY or even safer, never go there. Refinacing to another company is expensive but how much is our peace of mind worth?

i had a very bad exsperence with ur maneger at suntrust in knoxville tn on chapmen hwy wich is in krogers store his name is bruce??.he is the maneger their.very bad attitude.i needed a loan,.

I have been a Suntrust Bank customer for almost 15 years and have been pretty satisfied with their services until just recently when they started accessing a maintenance fee on my checking account because 1)I didn't have direct deposit (I am unemployed so it makes it tough to have any deposit, and 2) my account balance is under $500. I hear they are going to raise that to $1500. Ridiculous!! And what way to treat out of work customers!!! I will be taking my banking business elsewhere very soon.

Gravely disappointed! I have been a Suntrust customer over 15 years with multiple accounts. I made a deposit inside the bank and received a receipt of deposit. However, the money did not show up in my account. After multiple phone calls and going into the bank, I was told that I needed to contact the person who issued the check, put a stop on the check and have a new check issued because they can't find the check that I deposited. This is not my problem. I have a receipt of deposit which means that the money should have been put into my account. They are refusing to give me my money because they lost a check. Unacceptable.

We have had an account with Suntrust since 2007, and they were good for the 1st 2 years, then their Customer Service SUCKS...They do NOTHING absolutely NOTHING to help their Customers. We had fraud go through our account in May, 2012 and I went straight to the Suntrust at Publix on Shallowford/Sandy Plains Rd. and they Promised me it would be reversed the very next day!!!!!!!!!!!! But guess what, a week later it still was not. So I had to go to a branch in Augusta, Ga. and they got it reversed, but IT WAS TOO late they were already charging me overdraft fees, but they said they would REVERSE all fees within 5 days no problem!!!!!!Well guess what, $1044.00 later, 10 phone calls to customer service, 3 more visits to branches and they only reversed $72.00....then because MY teenage daughter who is a FULL TIME STUDENT, who works 2 part time jobs and is renting our house with 2 roommates had RENT (OUR MORTGAGE MONEY)in her account, they TOOK IT......even though they whole entire mess is THERE FAULT.............THEY ARE CRIMINALS.........

RUN AWAY! Me and my wife has always worked hard to pay our bills on time and in 14 years never been one day late. refied morgage 2 years ago the last three months have been crazy, we paid our morgage on the first as usual got a call four days later saying did not make it. We cleared it up next day (suntrust Fault) but continued to get letters and call for the next three weeks then was scared to make our next payment fearing the same results, But we did everything was fine until yesterday we got a call same incompetience, so have asked for free credit report and as of monday 6 2012 we will be moving our morgage. That idiot BR must work for suntrust. Run Away as fast as you can

From my understanding when I signed my for overdraft protection it was not suppose to not charge my account an overdraft fee. I called the suntrust number to find out what was wrong, they said I overdraft coverage, but never signed up for for protection. I was suppose to have where the account was not charged fees,this is how it was explained to me. I talked to Eric Frueh, who was very rude and disrepectful. He told me they where suppose to mail a letter to me to state what overdraft coverage was,it was never mailed. I have been a loyal customer since 2009 to suntrust and don't understand how the customer service has went down in last years. Online transactions are very posted until about week after debit purchase is made. I would love to talk more about these issues to corporate, you may contact me bags1821@yahoo.com

We operate a non profit organization that works with victims of child sex crimes. Over a week ago, we were $20 overdrawn. The bank raised it's fee to $38 and started adding up the charges. The fees now have us up to minus $150. We asked your branch manager for relief from these ridiculous charges. He told me that he can no longer help me reduce the Bank's greed. Taxpayers bail you out and you thank us by requiring us to pay for your incompetence in managing your portfolio. Rape vicitms should not be required to pay for your mismanagement. I need the name of the person willing to discuss your behavior with the press. Dennis Horion Founder Adopt-A-Horse.

I have been banking with Suntrut for two years and decided to close my credit union account and use my suntrust account as my primary account. What a misstake. The last two months my account was overdrawn by $200.00 because their banking system is set up to take money from the customer. I went inside the Jackssonville Fl branch on lane ave and the Manager did not want to assist. My on line backing was only showing two overdraft fees that should have been charged and she said their systems in the bank said it charge me $144.00 for 4 transaction and she can only credit one. My registry and the on line backing was balanceing and then all of a sudden I was over drawn by 7 transaction. I have never been charge for no more then one at the credit union I bank with for five years. I am going to close my account due to the uncaring staft and how their on line system is not customer friendly.

I have been banking with Suntrust for two years and decided to close my credit union account and use my suntrust account as my primary account. What a misstake. The last two months my account was overdrawn by $200.00 because their banking system is set up to take money from the customer. I went inside the Jackssonville Fl branch on lane ave and the Manager did not want to assist. My on line backing was only showing two overdraft fees that should have been charged and she said their systems in the bank said it charge me $144.00 for 4 transaction and she can only credit one. My registry and the on line backing was balanceing and then all of a sudden I was over drawn by 7 transaction. I have never been charge for no more then one at the credit union I bank with for five years. I am going to close my account due to the uncaring staft and how their on line system is not customer friendly. I called their corporate number and got no assistance there. All she did was ask me which bank I was complaining about and then tried to transfer me without telling me who or where she was transfer me to. Poor customer service.