Sony Electronics, Inc. Corporate Office & Headquarters

I wish I could give the Corporation a minus 10. I have had many Sony products but I think this will be my last. I wanted to trade in y prs600 for the new erader. I called the NY store, left a message and heard nothing. I called customer service and they told me I would have to bring the ereader to a corporate store for the credit. On my way from LI to PA on 12/21, I stopped at the NYC store. Of course, I had to park in agarage to do the transaction. I went to the store, sought out an associate, told him I wanted to trade my old ereader for the new ereader in black. He directed me to the cash register, got someone who could do the trade, aand went to get the ereader. When he brought it back he verified tha I wanted white. I told him no, black. So he went o get the correct one. He returned and gave it to the cashier who now was having trouble with her printer because it was out of paper. After that was resolved with minuted to spare, I tore out of the store to retieve my car from the very expensive parking garage. I wen to PA, on the Monday after Christmas, I wanted to relax with the ereader. I open the pckage and am extremely dismayed to find that it is white. I call the store, no answwer and the voice mail is full. I call the corporate office in NYC and they tell me the store is closed and they do not handle ereaders, only Calfornia. On Tuesday I call the store, still no answer, still full email. I call the customer service number and for 105 minutes listen to reps whoa are very happy to resolve my issue, transfer me agina and again until finally I am told nothing can be done only the store can help. Despite telling them everything I have just written about, Christina the supervisor said they can do nothing, call the store. I call the CA corporate office and get a security guard who informs me the offices are closed till Jan 3. No wonder no one in the store is working. Do not buy Sony, it is not the great company it once was.

I purchased a BX-18, successfully set it up for Netflix streaming, then noticed that there was a network update available. The update broke the unit's ability to autodetect my router's IP address and, because customizing the IP and DNS addresses are not separable, I and a whole chain of Sony support levels have been unable to make the unit work with the dynamic DNS router with which it worked just fine before the update. Insanely, if one chooses auto IP detection (which as noted, no longer works) in the network settings screens, one can then choose auto or custom for the DNS IP, but if one chooses custom IP, the damned thing insists on custom DNS. After painfully*, over the course of several days of working my way up to engineering support and spending two hours confirming all this, the proposed solution was that I send the unit to Sony for repair. Quite apart from the cost of doing so (15% of the cost of the product!), the best case outcome is that the unit would, in two or three weeks, be replaced with one that hasn't been, and can never be, upgraded. The more likely result is that the unit would be tested with a broadband service which doesn't require dynamic DNS and returned to me as functional. *Sony's so-called consumer electronics "customer support" is a disgrace to the company. On each of the four occasions upon which I called, I was asked, repeatedly, not only to repeat what I had said but to answer questions I had previously answered. Second level support is no better. You have to get to engineering support to find somebody who understands English and can follow a simple logic chain, i.e: it worked before the update and the five other devices, including a Roku streaming player, connected to the router continue to do. A quick search of the Internet reveals that Sony's streaming products are, to be kind, quirky. Here are some additional reasons to think very carefully before purchasing a Sony product. After the abominable experiences described above, I contacted Sony Electronics corporate headquarters (858-942-2400, opt 7), described the problem, provided the RMA and was told that my complaint would be referred to the FL-based Executive Response Unit and to expect a call. Two days later, I called again, gave the Security Guard who was filling in while the receptionist took a break my phone number and requested a call back. A couple of hours later, not having received one, I called again, was told that she had been told that somebody had called and would call back (she or the security guard should be fired!), and explained that I was leaving the country the next weekend and expected resolution before the close of business Friday. Her response was that she'd been receiving a lot of calls about lack of response, presumably due to the volume of complaints! Sony Electronics appears to have been taking lessons from American Airlines, et al., on how not to run one! I subsequently received a voicemail response and, when I called back was advised that there was a buy-back option, which those reviewers who have experienced the horrors of this product might elect. As requested, I faxed a copy of the receipt for the product, referencing the support event number. Five business days later, having received neither acknowledgment nor response, I emailed "Customer Support" requesting same. The initial response was that "communications regarding such concerns are handled by our dedicated Customer Relations Team" and included a direct link which turned out to one providing access to Sony's telephone support purgatory! I responded by asking why my message had not been forwarded to the response team, to which the response was ""We at Sony Mail support do not have access to forward your request". Again: think very, very carefully before purchasing a Sony Electronics product!

Your camera Digital Camera TX10 is amazing I have had only had it for a couple of months and it has been the best snap shot camera I have used! This is not the main reason why I am writing you. I am writing you because this camera saved my life and I mean literally! I am a Soldier over in Afghanistan and the time that I have been here I was walking my base and I was shot! As I was down on the ground and medics were rushing to me I got up and got to safety. As the medics came and checked me out and wondered why the bullet did not go into me. Well I kept the camera in my left chest pocket and it was the camera that stopped the bullet! I might have a broken camera and sore indent on me from it, but I have my life and well you guys to thank for it. Thank you to you all!!

Another sad story: I bought my first Sony tv around 1970. A wonderful little tv! Sony used to make outstanding products. I have bought many since and have several sony products in my home, in my mother's home, and in the home of my children and grandchildren. My LAST Sony, a pricey tv began to give trouble early on. A tech from Sony came to my home and replaced the main board. In about a year or a year and a few months, the same part went again. This time of course there was no warranty, so I learned from local repair company that it would cost just over $500 to fix it or I could buy a refurbished one from Sony for $580 with a 90 day warranty. What a scam! It appears to me from what I read here and learn from a couple of other sources that there is a major problem with this particular product and certainly with Sony's willingness to take responsibility. Any attorneys in the audience? I'm thinking class action.

Well my problem is'nt a really great problem. I bought a set of Stereo Headphones and with little use in two sony Products Walkman and Discman they quit working. I am amazed. I know the store is'nt going to do anything so i looked for someone to send an E-Mail to about my problem. i findout that is next t impossible. I have dealt in the past with groups and mostly when you get in contact with the right person you get results. I am going to mail me Phones to Sony Electronics to the Attention of Mr Howard Stringer. I don't expect much but I will have the fun of doing it. I havae recieved satisfaction from some and from some not. I being an OLD Quality person over some 30= years I find the company's that understand the Customer and answer thrive and those that don't don't live. I purchased another set of headphones and you can bet they weren't sony. I used to think of only good things with Sony but mo more.

Purchased a laptop that was manufactured 6/11 on 7/11 and on 9/11 the computer failed. Spoke to a technician on the phone who wanted information that was only available if the computer would power on and the computer was not powering on. So, I had to wait as he completed his computer form - 45 minutes later he gave me a tracking number. I took the computer to Costa Mesa Sony Style Store - 30 miles away - where they took the computer to be sent to San Diego for repair. I told the technician and the employee at the Sony Store to "fix it". Fifteen days later and a phone call that I had to make I found out the computer was returned to the store - NOT REPAIRED! The damage was not covered by warranty. I did ask for an evaluation I asked for a repair. I instructed them to repair the computer! Seven days later I receive a call demanding $100.00 deposit to have the computer returned to San Diego for repair. Since it was already evaluated I asked what the cost of repair would be? The would not say, but continued to demand payment to send the computer out. I spoke to the store manager who said that the computer would be repaired. Three weeks later - no phone call from the Sony Style Store - I called to find out the status and was told the computer was still at the Costa Mesa Sony Store. Between calls to the store I contacted the 800 number for Customer Support - they maintained their conversations to a script and would profusely apologize, but would not or could not offer an explanation for the computer remaining at the Sony Store. I make it a habit and take pride in not using credit cards and I guard my debit card and make my purchases with cash. Sony requires a credit card to repair any Sony device. I wish I would of known that when I purchased the three 46-inch LEDs with cash that product support would be non-existent. An aside I have a Pro 151 FD Pioneer Elite that the tuner went out. I contacted Pioneer, spoke to a technician who quoted me the price for a replacement tuner ($300.00), and then scheduled a technician to replace it within two days of speaking with him. Sony can take a lesson in Customer Support form Pioneer - who will be my new consumer electronics manufacturer.

I am like the other reviews. If I could give a minus on the Sony Vaio it would be about a minus 10. Had the computer for about 2 months when the hard drive went out and had to send it back for repairs. Now 2 months later having problems again and the tech department has sent the wrong repair CD's out twice. Never got the 3rd one that was supposed to be sent out. All you get from anyone in Tech Support or Customer Relations is that I am so sorry. I have asked repeatedly for a full refund and am told that they cannot process my request. Another thing that infuriates me is that you cannot understand the person you are speaking with because they can barely speak English. I CANNOT BELIEVE THAT A COMPANY THAT HAS BEEN IN BUSINESS AS LONG AS SONY HAS WILL NOT STAND BEHIND THEIR PRODUCT. WILL NEVER PURCHASE ANOTHER ITEM FROM SONY. Wish I had read the reviews before purchasing.

For years, I have been a Sony fan..then in Dec.2009 my son bought me a new Bravia LCD TV. About 5 mos. later, red shadows began appearing around anything on screen that wsa dark, i.e. clothing, shadows etc and around the edges of the picture as well. After contacting Sony and going head-to-head with someone with limited English (!) they agreed to send me a replacement which arrived in a fairly timely fashion and I returned the defective set..all done thru UPS and pre-paid by Sony. 6 weeks later, the replacement TV does not work, cannot turn it off once it is turned on, light stays on and NOTHING on screen! Everything else, all other components hooked up work. After talking with ANOTHER tech at Sony via phone, they are sending me AGAIn another TV. It turns out these replacements are REFURBISHED, not new! So here I am again, no TV or DVR for 5 days or so until another arrives! THis is positively the last SONy product I will buy.

I paid 250 for a PS3 and the dvd blu Ray gave out in 8 months....What a piece of junk..Cheap parts for sure...And then I sent it to sevice and it took 8 days just in the mail...They wont do 3 or 2 or 1 day mail...How dumb...It's like once you buy something made buy Sony they could care less....Can you say SUCKER....

I Want Provide A Attractive advertisement Idea for Sony Company.So,How Can I get response From Their Company?

I wouldnt even give these people a 1 but since there is no other way for me to give a zero i guess i have to... I purchased a 46" television in february of this year and it just stopped working they have done nothing but give me the run around ever since now they tell me they want to give me a refurbished television and I am not going for that. When I called corporate today the lady I first spoke with was very nice but the man who answered the phone in the Office of the President was very rude and nasty, never again will I buy another thing from Sony their product and customer service is horrible...

I have sent this to 25 friends they will send to hundreds we will never buy fron SONY again for this act you are finished with me and hopefully many others Sony Hosted Obama Fundraiser, Releasing Bin Laden Movie Before Election 5:23 PM, Aug 10, 2011 • By MICHAEL WARRENSingle Page Print Larger Text Smaller Text Alerts AlertsHide Get alerts when there is a new article that might interest you. Send me alerts for: Bill Kristol Fred Barnes Jay Cost Your e-mail address: Confirm e-mail address: Zip code: Please sign me up for The Weekly Standard weekly newsletter. The Weekly Standard reserves the right to use your email for internal use only. Occasionally, we may send you special offers or communications from carefully selected advertisers we believe may be of benefit to our subscribers. Click the box to be included in these third party offers. We respect your privacy and will never rent or sell your email. Please include me in third party offers. There may be an overtly political reason that moviegoers will be seeing the story of the Osama bin Laden raid just before they vote for president. Sony Pictures, the company distributing next year's film, hosted a fundraiser for Barack Obama on their studio's premises in California last April. So far, Sony is the only major studio to hold a political fundraiser this cycle. According to Deadline Hollywood, Sony will release the bin Laden movie, directed by Academy Award-winning director Kathryn Bigelow, on October 12, 2012--less than a month before the presidential election. "The eyebrow does go up when you see the release date," says Douglas Urbanski, a Hollywood producer and conservative radio talk show host. Urbanski said he believes Bigelow's movie will be straightforward and apolitical, much like her 2009 war film The Hurt Locker (which won the Academy Award for Best Picture). But Sony's decision to release the bin Laden movie just weeks before the election, he says, is most likely "very, very deliberate." Urbanski was a producer for The Contender, a 2000 political thriller with a plot that sympathized with a sex scandal-plagued Democrat and demonized a conservative Republican member of Congress. The movie was released on October 13, 2000. "It was without a doubt a deliberate attempt to influence the election," says Urbanski. Sony Pictures could not immediately be reached for comment.

I purchased a Sony Bravia LCD TV in June, 2008 ($1500 plus $200 for extended warranty). On July 15, 2011, 15 days after the extended warranty expired, the LCD panel went bad. To replace it costs over $1000 and a rebuilt LCD panel is about $500 but they are hard to come by. I travel for a living and my TV is used on weekends only by me. There have been no power surges in my area and no damage from any storms to any of my other household electronics. I also have a highly rated surge protector for the television hookup and my local tv repairman informed me that the panel did not "burn out" but rather is a lemon and simply died! Surprisingly, now that this is happening to me and I have tried to get some satisfaction from Sony, I am finding hearing MANY complaints about Sony using inferior parts which break just beyond extended warranties. And, like I am hearing from everyone, you can get no satisfaction from tech support and you cannot reach or find contact information for any executive staff at Sony. Tech support was supposed to escalate my problem to a senior manager but that was well over a week ago and I have heard from noone. I am so frustrated to think that the life span of a (supposed) top of the line Sony Bravia LCD TV is just over 3 years and the company takes no responsibility nor demonstrates any customer service recovery strategy. So, my Sony Bravia has been tossed and I have purchased another TV through another manufacturer---total investment in TV's in 3 years; $3700! Thanks Sony for nothing! No wonder americans have grown so disenfranchised with corporations and corporate leaders. I heard your first quarter losses for 2011 were well over $1 billion dollars. Congratulations! You've lost another long time customer and I will be telling this story to every friend/family and business associate who will listen. In the end, your inferior products and lack of responsiveness to customers will drive you out of business. james.smith76@charter.net

u guys banned me from my playstation network account y u do that for

I have a sony bravis 52XBR4 The LCD panel is failing. I did there steps and got one of there service reps out to look at it to the tune of 160.00. Now they are NOT willing to stand behind there product. They new LCD panel is 3000.00 So I would Not recommend buying such a "Quality" T.V as they say I would just buy the cheap brand because you would save a tone of money and you will be buying a new one in three to four years anyway. Oh and yes I bought the extended warrenty. Only in America can people make you feel like they are doing you a favor for buying there product. Oh and not to mention they farm out all there service calls to a nother country so you can not understand them. And people wonder why this country is going down the tubes!!!!! Thanks Sony Thanks.

I have only had my psp for a year and my psp won't work it makes gay sounds and when I want it fixed I have to pay lots of money so I'm tired of buying Sony products and them braking I really think Sony should give me a new free psp I really do like u guys but u guys just keep takingy money and stupid things brake and I don't even do anything so yeah.......

I purchased my Sony Vaio in March and let me tell you from the first month of purchase Ihad issues. There's a green image that smudges and it hinders me from viewing videos on youtube, other than that my laptop was working. I've contacted online support and called Sony Customer Service 4 times and my issue still hasnt been resolved. In fact, the customer service rep hung up on me twice. A tech was dispatched to my home to replace a part 2-3 days later...GUESS WHAT??? My laptop had the same issue and now it will not charge at all!!!Called Phony for the 5th time sat on the phone with a very incompetent rep for 30 minutes explaining the issue and he also had an idea of the issues because he read the notes..after explaining to the douche bag for 30 minutes that my laptop isnt charging as a result of the previous rep he had the nerve to ask me 10 minutes later "what was the problem with my laptop" I told him I just spent 30 minutes telling you and you're taking control of the computer and you can clearly see exactly what the problem is, I'm not repeating myself.. he rudely replied "there's nothing wrong with the computer you just dont know how to use it" and HUNG UP. I was livid at that fact that Sony sold me a defective product, dispatched an idiot of a tech to replace a part that screwed up my laptop, then a coward Phony Tech speaks to me in that matter.. That follwing morning I spoke to a supervisor who couldnt do nothing but apologize profusely and tell me there's nothing that can be done for my dead laptop until Monday 06/27/11. So, I asked the supervisor you guys dispatched an incomptent tech to replace a part on my laptop on 06/23/11 who happened to ruin it and now its dead and unable to charge and you guys cant send a tech there until Monday which may not even be the case since you guys are untrustworthy at this point. So, I'm losing revenue for my business and cannot complete any work because you idiots just completely screwed my laptop even more....he responds I'm sorry! Sony is sorry that's the truth! I had a dell laptop that I paid a fraction of the cost and yes I understand things may happen, but when contacting DELL they were always willing to assist and resolved ISSUES in a professional and timely manner. SONY or shall I say PHONY you guys are hiring cunts off the streets from third world countries who can probably speak a little english and pay them $1 a day to disrespect your consumers. Also, you guys don try to resolve issues as they arise. Cheap labor and cheap parts will be your down fall!! I'm preparing my letters to the corporate office and will contact BBB and whoemever to share my disgust with your company!!! I'm at the point where I just want my money back!!! IF YOU PLAN ON PURCHASING ANY SONY PRODUCT BEWARE OF THE HORRIBLE WAYS THEY TREAT THEIR CONSUMERS AND THE CHEAP MANUFACTURING OF PRODUCTS!!I've purchased several Sony products in the past and I vow that I WILL NEVER PURCHASE A SONY PRODUCT EVER AGAIN and I promise to share my horrible experience with the others!!!

I've been having nothing but problems with my Vaio laptop since the day I got it and Sony seems to be doing nothing but giving me a runaround about fixing it and basicly telling me they dont see a reason it needs to be fixed....we have given them till Monday June 13th 2011 to do something about it or we are filing a class action lawsuit against them. anyone else intrested in joining that feel free to contact me at cadams1284@yahoo.com

Who in Sony may concern As I didn't find any contact in Sony , decided to write here. I want to escalate something but couldn't find any europe / us / ap customer rep. I am located in Turkey and as a Sony customer ( many Sony device in my home ) I want Sony to establish good long relationship with their customer . Otherwise Sony will lose market share rapidly even they have a better quality product rather then competitors. But unfortunately I can't tell the same words for technic servis and customer satisfaction. I have Vaio VGN-FZ21S laptop and NVIDA grafic cards is failured. Even Sony announced that the affected models are being repaired as free of charge , Sony technical service is not fixing my laptop ... Strange but true.. mciftcibasi@yahoo.com

If I could give negative stars, I would. I purchased a Sony Cyber Shot Camera for Christmas. On March 14, the flash began smoking when I took a picture. Biggest mistake I could have made---I did not buy the Best Buy extended warranty, so I was relieved to see that Sony offered a one year warranty. I got the information I needed to send the camera to their Laredo service center and expected my camera back in 10 days. March and April came and went, no camera. I called in the beginning of May and was promised a call or an email with the status of my camera and expedited delivery. Two more weeks, no camera. As of today, it's been 65 days. I've spent my entire day being passed around from customer service agent to customer service agent around the globe. Three or four people in I learn that they have not even begun the repair yet! 65 days later! I've asked them to send me a camera now, they say this is not possible. I was asked to fax my receipt for some reason. I only did it because I was running late for an appointment at that point and had to get off the phone anyway. 3.5 hours later they say they still haven't received the fax. It can take up to 4 hours to receive a fax according to these agents. In what universe? I believe that was a stalling tactic. I'm back on hold, waiting for my rep to retrieve my fax. I've contacted the Better Business Bureau. Sony either needs to send me a Cyber Shot Camera immediately or refund my total purchase price, including sales tax. I am also going to contact Best Buy corporate headquarters to let them know what poor service our mutual client provides.