Sony Electronics, Inc. Corporate Office & Headquarters

Sony is suppose to be a quality company with quality products. After my experience with a 46 inch Bravia TV I don't think so.

Phil Petescia, the Vice President of Customer Care at Sony Electronics, provided his personal work email address to customers on Facebook. He said if you have an issue that the regular channels at Sony cannot resolve, email him!! Awesome! An executive willing to help! Finally! Phil.Petescia@am.sony.com

Hi, I am from India. Bought a sony vaio last week and on day one it stated hanging. I contacted sony call center and they said reformat it and it will be fine. I did that but it did not help. Web pages continue to hang, application windows too hang. Black thin lines appear while switching on and off. When I took it to the sony authorized retailer from whom I bought, he said we will get it serviced for you but I need a replacement. for gods sake its just been 5 days and I have been to the retailer twice. I am going to the consumer court now. Prateet Ray ray.prateet@yahoo.co.in

It was shocked for me when I discover my business laptop has a malfunction keyboard, for a laptop age 2-3 month and the repair center told me this laptop has no parts in Middle East and need to import from Singapore. How come Sony sells business machine and high quality and no parts available for the business users? How long I need to wait 2 weeks as per the service center and all my office in that laptop. This is really disappointed as we are ITS company in Dubai branch we have more than 20 business class (S,Z) machines from Sony. I think as a business man I will not say a good news or reputation about Sony and advise anybody I know not to go this machine. May be you will say who you are and Sony don’t care about you, please look at Acer computer in the early how it was and no one now trust that company even start to enhance their machine and services, but reputation is reputation. Again I went back to my old HP laptop to run my business as Sony disappointed me of their services and quality they provide. Thank you Sony for the trust you give.

Sent letter three months never even rec an answer vaio model pcg 3c2l a real lemon At least they could have replied to my complaint still waiting and the laptop still not working

Sony vaio biggest piece of junk i ever purchased and sony will not even answer my letter i guess they think canadian customers are not worth the trouble of writing will try the original manufacturer see if they value the business i know about one hundred customers that are ready to just junk this mo del

I have had an EverQuest account for 13 years, 14 in Sept. Recently I bought several items within the game. They will not work, Sony is telling me I have to leave the game and read my email to communicate with them, there is an email system in the game. I am unaware of anyone that pays money to read their email. There is NO Communication, You have to read their minds. there are things that are not told to you are the point of sale, they later tell You that it's in the "Knowledge Base", as if being unaware is your fault. You are Required to read the ENTIRE Knowledge Base and don't count on anyone helping you. I have not uninstalled the game. I have paid up for a year, I don't care. I will NEVER DO BUSINESS with SONY. The PS3 and both camcorders were taken to the pawn shop.

My problem is extremely similar to Jeff's entered on 3/23/12. I purchased an STR-DH810 Audio Video Receiver for use in my home theatre. I bought it because it professed to be 3D capable. I bought the receiver the end of 2010, and it sat unopened until February when I had the Best Buy geek squad come out to install all the equipment I'd purchased. The receiver would not pass the image through the HDMI ports, right out of the box. Best Buy wouldn't help me because they have a 30 day return policy. So off to Sony I went. First I was required to deal with a number of Customer Service representatives, who barely speak English, to try and explain the problem I was having. Eventually the customer service rep. agreed to send me a shipping label at Sony's expense. Off it goes to Laredo Texas. I receive the receiver back approximately 10 days later. The Shipping document in the box suggests it was tested to factory specifications. I reinstall it in my home theatre, turn it on, and low and behold, it doesn't work. I recontact Sony who again sends me a shipping label and off it goes to Laredo Texas for the second time. This time I get it back about 2 weeks later, reinstall it, turn it on and voila, it still doesn't work. I recontact Sony this morning and am promptly advised that I need to speak with Tech Support in Laredo, which I've done twice before. I'm apparently prevented from sending it back until that phone call happens. They will apparently call me within 24 business hours, I guess. This has been going on for almost 3 months now, and I still don't have an operable home theatre. I'm writing the Corporate Office. I too, am going to demand my money back. We'll see how that flies. I would caution anyone who is considering purchasing Sony products. They are not even close to what they once were.

I purchased a 60" Sony rear projection TV in mid 2006. After having to replace 2 bulbs since then, the TV started getting more and more green. Upon calling a TV repair company, I was told this part was very expensive and did not pay to replace. In the meantime, I found out Sony knew all about this problem, which was the subject of a class action suit. Unfortunately the suit is over and nobody notified those of us who owned these types of televisions that such a suit even existed or that a recall was issued. When I contacted Sony, they offered, as a part of their "program" two different 55" television sets at approximately 50% discount. When I explained that I did not purchase a 55" TV, but a 60" TV, I was told that was all they were offering. After asking to speak with a supervisor, I was then offered a 60" TV, but with only a 20% discount. When I asked why I was not being offered the same discount as those that had purchased 55" TVs, I was told that is the best they could do. I have since asked for supervisors, but none of them could care less that I am stuck with a very expensive less than 6 year old TV that doesn't work. Sony should be ashamed of themselves for not standing by their products nor their customers.

Well, here's my sony horror story. My church purchased an EVI-D100 professional series camera. Although bought in March, 2011, it was not installed for use until July 2011 after our new building was completed. After 6 months, we realized the camera was no longer taking a clear quality picture, so it was sent to sony's customer "satisfaction" center in Laredo, TX for repairs under warranty (of course on our dime). Everything seemed to be going fine as we received the camera back within appropriate time limits...until I plugged it in and saw the exact same poor image on the screen I saw when I sent it in. After 4 days of complaining, the best they could do was ship back to them (I demanded they pay for overnight shipping to them, 48 hrs to fix and overnight back to me), which to my surprise they agreed to. They had the camera for 3 days before I called to ask why it hadn't be fixed and sent back. Was told our camera was not a priority, but that it now would be. After 2 more days, a "technician" calls me and tells me their is nothing wrong with the camera, just that it was on manual instead of automatic and that he had reset the camera to factory defaults. Told him that's the way it came from sony to begin with and that if the camera came back with the same bad picture, I would be very unhappy. Well, it did. To shorten this horror tale considerably, I spent countless days and hours demanding to speak with a supervisor (kept telling me NO, and even better, told be they didn't have voice mail. Can you image one of the largest tech companies in the world not having voice mail in their offices?) But I digress. Only thing supervisor could do was ship it back to them a third time (Again I demanded on their dime). I said fine, but didn't want the camera back only wanted a brand new one or our money back. The day after they received the camera back I call the supervisor (by this time the 1st tier "support" knew to just transfer me)and asked what was being done to just be informed they were re-evaluating the camera again. I told her I had recorded video with a computer using their camera and my 7 year old camcorder. All the recording equipment and hookups were the same except for the differences in cameras. My 7 year old camcorder took much clearer video than their brand new $1200 professional camera (of course I mentioned this many times before to all the other people I spoke to). I told her it was obvious that sony didn't want to fix it, or couldn't, and that I didn't care about their re-evaluation of the camera. I asked to speak to her manager, but she refused. Told me she would call me back that day (this being 9:30am EDT). When I didn't hear back from her, I called the next day and was told she was in a meeting. I said no problem and continued to call every 10 minutes for several hours until she was available. Must have finally made my point that I wasn't going away, so they agreed to give us our money back. Like all the others, I have made it a point now to discourage any and all who read this from ever buying a sony product again. There are other companies who do care about their customers. Sony is NOT one of them.

I Sent 2 week old, defective reciever, home theater system. They made me send entire system. Cost ME $35.00 to ship. Sony wouldn't pay. Received from service someone elses refurbished system or they abused mine. Speakers are scratched and dented. Mine were new and unmolested. They deny sending me different or abusing my speakers. Was told proceedure was to send them photos and if they agree of the scratches and dents i should send the system back (on my dime) They will inspect and put in a claim with fed ex. THIS IS NOT A FED EX ISSUE. THE SPEAKERS WERE SWITCHED OR ABUSED IN THEIR FACILITY. A speaker can not be scratched like this or dented while wrapped in layers of bubble wrap. Supervisor is never available. They will not address my issue directly keep blaming eithe myself or fed ex for damage in shipping which is impossible.

Dear Sir, I purchased 26" LCD TV in the year 2009 and my experience with Sony television is very bad because after one year the LCD is out of order. I called the mechanic from Sony company and he told me that the main card of the LCD is out of order and its cost is Rs.6,000/- and the main card is not available in the market. please suggest me that from where i purchased this card. i lived in Delhi near Shakti Nagar. if possible, please also suggest me that if there is any scheme from the company that it will exchange with new one television. please respond me urgently. Thanks, sushma gupta e-mail ID is : rgupta9219@yahoo.com Mob. No. 8800615690

I bought an alarm clock in 1989, a white "Dream Machine", cubed shaped. I was 12 and going to Jr. High for the first time. Just wanted to tell everyone, I still have it. I use it every day. for those mathmatically challenged, this thing is 23 years old!! I am amazed. Just wanted to say great job to Sony.

I bought my son a Sony VAIO for his birthday. Low and behold - - it stopped working, wouldn't charge, and he couldn't do his school work. I called Customer Service, which is what any normal human being would do right? Well, I had the experience from HELL!!!! I will NEVER, NEVER, NEVER buy another Sony product as long as I live. They sent a Tech. to my home, and he gutted the entire computer, replace every single part, and the thing still wouldn't boot up. Customer Service (in another COUNTRY) was rude, ignorant, and refused to correct the problem. Why would they, they are not in the UNITED STATES, and they could care less about the customer. SONY, your customer service is going to hurt your business in the long run. I'm done!!!!

Bought a Viso laptop computer for Christmas 2011.After using it for 1 month it died! I use it for work,and am having lots of trouble keeping my work going.I spent $600.00 for one which I thought was pricy, but I wanted a good one,and a dependable one. However I was wrong.I am using my husband's laptop to write this letter,which is a HP and STILL working!!!!!I am very unhappy with this and can't seem to get someone to look at it.I am getting the run around from all Sony warranty personel.I would never recommend Sony to anyone ever again. If I can't get someone to fix my computer soon I will turn it all over to the news and get a small claims suit going.1 month of a $600.00 computer, isn't good odds.STAY AWAY FROM SONY!

Bought a brand new sony vaio laptop for $600. About 2 months into owning it the cursor starts ramdomly appearing in different spots on the screen while I'm typing. Sometimes the mouse pad won't let me slide the cursor across the screen - it will just go right back to where it was. After hours on the phone I finally got a repairman (thug) to come to my house. He told me I was just accidently tapping the mouse pad or I was accidently hitting the control and arrow keys and that's why this was happening. Silly me, been typing on a computer for 20 years and I just suddenly now started accidently tapping mouse pads and accidently holding down three keys at the same time. When I told him I already thought of that and that sometimes it happens even if I just type with one finger he assured me it doesn't and that there's nothing wrong with my computer. If I just would have opened a lemonade stand on the corner and sold lemonade for as many hours as I've spent on the phone with Sony trying to fix this problem I could have bought a brand new computer by now. I own lots of Sony products but this will be my last.

SONY sucks for many reasons but below are some of the reasons that I encountered in my last dealing with them...enjoy! 1. If you order a part using their rep to obtain a part number watch out! If and when SONY makes a mistake the customer must pay to fix the issue. Your only option is to order AND PAY FOR the correct part then they will credit you when the incorrect part arrives back at SONY. SONY thinks you are a criminal. 2. Overnight = two days. SONY has no way to do same day shipping. 3. Their reps all seem to be untrained script reading drones that have no idea what they are selling/doing. Three major mistakes in the last order. If folks would stop buying SONY then I would not have to have any dealings with them so please folks: NEVER EVER EVER BUY A SONY ANYTHING EVER. Stay far away from HP/Compaq too! Thanks for reading.

I Got a Sony bravia 50" with the 2 year warranty from compusa my kid was moving the S**T out of the stand and the tv fell right on his head and craked the screen. so now im looking at my tv worth 1600 and plus the 2 year warranty added up to a total of $2,600 all most an extra gran for the warranty i call the extended waranty they say its still under sonys warranty so i give them a call and ill say i waited an half hour finally they pick up and i told them what happend and the this is what they tolled me we see that u did buy the extended warranty but since u cracked the screen now sonys manufacture warranty is voided so im thinking ok why the fk did i pay an extra gran for the extended warranty i dont care what sony thinks i paid an extra 1,000 someone better fix the fkn tv or im sueing the sht out of sony wth what u mean voided.

SONY CUSTOMER SERVICE SUCKS AND I WAS RECENTLY THREATENED BY A CUSTOMER SERVICE REPRESENTAIVE WITH A LAW SUITE IF I WENT PUBLIC WITH THIS COMPLAINT. SO SONY LETS SEE IF YOU HAVE THE BALLS TO CARRY THRU ON YOUR REPS THREAT. I purchased a Sony KDS-60AL120 three years ago that has required 3 projection bulbs in less than 3 years to be replace and now the optical block is going bad. The optical block cost $1,500 dollars and Sony is aware of the problem and recently lost a class action law suite pertaining to the optical block failure and is now offering 2 replacement television sets to consumers that own televisions with optical block failures. The consumers that have accepted this offer from Sony are rating these replacement television sets as being of a very poor quality for various reasons. After several hours dealing with Sony customer service representatives I was threatened with legal action by Liz employee number C1LB on 1/5/2011 to stop me from going public with the fact that Sony knows they have a problem and that their customer service is the worse of the worst. So Sony have at it and let’s just see who wins. The Sony national customer service office is located in Ft Meyers Florida and the phone number is 1-800-554-6908 but don’t be surprised if you’re transferred to Manila Philippines. Anytime you call the priority support number at 239-768-7606 your calling the Philippines. The Sony Executive Offices are located at 550 Madison Ave New York NY and the phone number is 212-833-6800. Howard Stringer the CEO of Sony is sheltered from the public but I’m still tracking down where he lives in New York and his personal address to make public. Nicole Seligman Executive Vice President is also general council for Sony her extension is 43 and her administrative assistant would not even provide her name and never called me back as she said she would. Robert Wiesenthal is the Group Executive and his extension is 7750, his administrative assistant is Cathy and she took all the info and never called me back as she started she would. I had to run a game with the receptionist in order to get the extension number of the above individuals because they will not put you thru to these individuals otherwise. The best thing I can advise anyone is DO NOT BUY SONY PRODUCTS because their customer service is the worst or the worst and I have the facts to prove it.

Here I am trying to make sense about why that Guam could not be included into the drop down menu for personal account address information. Time and time, I was told it's because Guam is not part of the US. On the contrary, Guam is part of the US. Although, it may not be one of the 51 states but, it is a US Territory. If you were born on the island, you become automatically a US Citizen. I know Guam is just a dot on the map in the middle of the pacific ocean but, we use US currency and do pay US taxes, etc. If noone knows about this beautiful paradise island, Guam is where America's Day Begins. Nevertheless, I'm only trying to update my account information so I can get information mailed to me about sony products and would like to order products as well. On island, there are vendors that sales sony products but, not a whole lot. So, when trying to order online because there isn't locally, it's hard to do so because, Guam cannot be selected. What doesn't make sense is that whenever I speak to a customer service, i was told that we can't order. I know that Sony is a big company but, wouldn't a company who has a lot of money would find ways to keep bringing in customers and as opposed to refuse their business. Somehow, I'm beginning to hate Sony products only because they just don't know how to provide customer satisfaction. I may like the product but, there are other compatitive products out there, and cheaper too, that I might turn to doing my business with. So, if anyone from the corporate office is out there reading this. You should open your door and welcome cutomers from Guam...