Sears Corporate Office & Headquarters

I ordered a stove from you on 9/20 and it was to be delivered 9/30 On 9/29 I recieved a call from your delivery dervice telling me that my stove would be delivered between 3:30 and 5:30 on the 30th. We waited and at 6:30 we called to see where our stove was. They told us that the phone number we gave them had no delivery. Another person got on the line and told us that we would not be able to get that stove until 9/24 3 WEEKS LATER!!!!! Long story short I will never buy from sears again. We went to a small appliance store and purchased the stove at a betteer price with NO DELIVERY FEE AND NO PICK UP FEE!!!!! BY the way my sister in law bought the same stove ,the same day from Sears and she did not get her stove as promised either Hers fell off the truck so they say SEARS NEVER AGAIN

You get a minus 5 from me you idiots. Your searsuotlet is so screwed up it double charged me for two hundred dollars , Even worse is your customer service has identified the error and you still haven’t removed the charges from my credit card for three months now. The sears outlet online service is out of service or unable to connect me to my local stores in MI. Untold dollars are loss ever day you allow these idiots that are running that site to stay employed. I spent several thousand dollars at sears this year alone. No wonder you almost went out of business recently . Your just prolonging the inevitable.

We were trying to get our Ac fixed since July (its october now). We were waiting for parts and now, at last we had scheduled service for today. 10/6/2010 between 1-5PM. I made sure to be home at the time and by 3:30 i got a call tht the techniciam will not comr dur to thr rsin. the repair needed was all in door. it rained all day, so why did they have to wait for the last minute to cancel?. On 10/2 i had service for my dryer scheduled between 1-5, the tech showed up after 6. The techsare usually ice and trying to be helpful, but something in this company does not work. I will not recommend it to anyone.

Is there a rating less than #1? I called because I ordered a mattress/boxsprings set on September 8. 2010. It was to arrive in San Diego on September 15, 2010 and they were to call me to come and pick it up. When I did not receive a call, I went to the distribution center, talked to the worker there who confirmed that the mattress and box springs were there and were ready for pick-up. My dellivery person went to pick them up and the box springs were missing. When I called the distribution center, I was told they had to re-order my mattress and box springs (so they would match). I received a call today stating that the order will be SHIPPED on October 9, 2010 . I need to buy a bed NOW!! Sears will charge me a 15% cancellation fee if I cancel my order. Corporate throws it back to distribution,;distribution throws it back to the store; and no one is taking responsibility or refunding me my money. NEVER AGAIN!!!!!

I Called the service department to have my carpet cleaned. I have a gift card I wanted to use for part of it. I was told I can't use it. It does say on the web site for gift cards, Store, on line or by phone. No one seemed to know why I couldn't use it. I talked to a lady from corporate. This lady said she would look into it and call me back. She never did. I called the gift card department and was told absolutely you can use it. Then I called customer service and was told I could not. You should have a list of what you can't use it for when a gift card is purchased. After all it is money. I think this is really bad service. Sears seems to be going down hill. It will be the last place I go from now on.

After many attempts at trying to purchase a cooktop, I slowly became so frustrated with Sears that after purchasing it from them three months ago, - and having just been told that it will be another four weeks before I receive my delivery rebate - I went instead to Home Depot to purchase a $2500.00 refrigerator. That transaction went very smoothly - a very different outcome from Sears. I feel so abused by Sears now, that I will probably not darken their doorstep again for a very long time.

on 8/19/10 i purchased a kenmore refrigerator. 2 wks later, the refrigerator was delivered damaged. to date (10/4/10), they have attempted to deliver 2 more damaged refrigerators. when i call the 800#'s, i get transfered all around the world AND with attitudes, as if i am the one at fault. HELLO!! the store is owned individually, and the store did not even call to see if i rcvd. a replacement until i got so frustrated that i demanded the district manager. she got the store owner involved, THEN he called. needless to say, neither one of them have bothered to call me back now that the 3rd attemped delivery has also been a disaster. here i go again doing ALL of the leg work. there has been absolutely no customer service nor any customre satisfaction. upon review of the above comments of terrible service, it sounds like my next step is: the better business bureau, getting an attorney involved, and i know i will win, and i will get my time reimbursed also along with attorney fees, i am calling consumer affairs. it is high time that all of us get customer satisfaction. if i had seen this page LOADED with nothing but complaints, i would never have purchased this refrigerator. i WILL get satisfaction.

I bought a freezer from Sears and I had it a couple of months notice I was getting ice building up left side and the sides of the freezer was very hot the door was locked and it popped ajar. Used duck tap to keep the door closed. Called Sears and the were going to do a swap. They came late and they didn't have the tool to take the door off. They took the new freezer off the truck and there was a little ding but they had to put it back in the truck so they could finish delivery's and come back with the tool. I had to call someone to explain that I had meats already out the freezer was full.Now they came back took the new freezer off truck took the other out of basement corner dropped on the ground. Now the new freezer was damaged had to send that one back . They put both on truck left me with no freezer for four days. I called eveyone I had no choice but to wait. Came Sunday and no tool again they had to go to auto parts to buy the tool. Needless to say over 800.00 dollars worth of meats had to be thrown out.

I called just to ask a question and instead they wanted to know my name, #,everything but answer my questions.....As for K-Mart I called to ask them a question, it ran 38 times before someone picked up and she was so rude. With the economy being so bad, you would think you would have great customer service, since there are millions looking for a job.

I WISH I COULD GIVE NEGATIVE STARS. CUSTOMER SERVICE/DELIVERY SERVICE IS ABSOLUTLY AWFUL. I HAVE NEVER DEALT WITH SO MUCH CRAP IN MY LIFE. CUSTOMER SERVICE NEEDS AND SHOULD BE NUMBER ONE WITH ANY COMPANY. SEARS CRS'S ARE RUDE, QUICK TO HANG UP ON YOU AND WILL LEAVE YOU ON HOLD FOR AS ALONG AS THEY POSSIBLY CAN. I AM VERY DISAPPOINTED. OBVIOUSLY ITS A DAILY ISSUES LOOKING AT ALL OF THESE POSTS. SEAR WAKE UP AND DO SOMETHING!!!!!!!!!!!!!!!!!!!!

I recently bought a fridge from Sears and as soon as it was plugged in it started burnig up and smelling. It was to replace a fridge that I bought in 2008 from Sears. I called Sears back and asked them to come retrieve the what I invested $550.00 on. After 2 fridges I finally just wanted my money back, since I finally found one a working one at Lowes. Sears told me however that they would not give the refund back. THEY WILL NOT REFUND ME BACK MY $550.00 and say that I have to buy another fridge! SEARS CORPORATION ARE WHITE COLLAR CRIMINALS!

sears is going downhill. i have been using sears for over 40 years and they are not the same anymore.they ripped me off with their vinyl siding. it was poor quality and poor workmanship.i will never use them again.

I bought a stereo system from sears 6yrs ago, bought warranty right before it expires renew it well in july 2010 took the stereo to sears because cd laser was not reading cds well they told me it will take 2 week to fix it ok 2,3,4 and more weeks came and nothing happen until one day they call me and told me it was done went to pick it up and a BIG SURPRISE stereo was not fix and WORST it was broken front panel and back part was SMASHED now nobody and I mean NOBODY from sears wants to be responsible manager sears in jersey city nj told me I'll fix for you 1 month later they call me to pick it up SURPRISE!!!!! nothing was done now they want to give a simple stero system that worths $200 when I paid for this $550 now what do I do? Customer service, repair center NO SEARS wants to help please anybody out there knows anything please let me know kbcramos@gmail.com thank u

my A/C has been broken since 8/19/10 i call for repair and it now 9/28/10 and may A/C is still broken .there has been several repair people to my house and i can not get a respond as to when i will have air or heat i have a service contract with sears you need to reeducate your tech you have one sorry service departmant i have had to deal with i will never buy appliance from sears again

I bought a dishwasher in March 2009 and have had seven service calls since that time. The technicians are late or never show up. They say they have fixed the machine and the problem happens again within a couple of weeks. The last time they said it was repaired the dishwasher flooded my kitchen. They said they can not give me a new machine because I have not had 4 part replacements in the last year. I get passed from department to department with no resolution. I have lost a great deal of time at work waiting for repair people. Be very careful before you buy from Sears. The customer service is horrible and the extended warranty is a waste of money since they don't stand by it. I will never buy from Sears again.

Well, to make a long story short, I purchased a Grill about 18 months ago from sears and its been serviced 4 times. This last time, I've been waiting for the past 4 months on parts to come in (in the mean time I've had no grill)and when they didn't come in the 3rd time I phoned sears to get an update. Three hours later after trying to get answers on the phone, I just hung-up on the supervisor who did three things: 1). She lied; 2). she would never answer my question on what was I suppose to do while I'm waiting on parts that were promised 2 and a half months ago; 3). And I hope this is not taken in the wrong way, she sounded hispanic and I'm not sure she completely understood what I was asking! I've shopped at sears for the past 20 years and this incident has given me a very sour taste in my mouth in the worst way. This is not the first time that I've had issues with purchases at sears, just the absolute worst experience in getting service.

I WILL NEVER BUY ANOTHER THING FROM SEARS AS LONG AS I LIVE........... I HOPE THEY GO BANKRUPT AGAIN!

Just purchased a Samsung stackable washer/dryer. No problems with the store. The washer/dryer was delivered. Washer installed but bracket to stack the dryer was missing parts. Two days later another delivery guy comes to stack the dryer. He was rude, rough with the dryer, threw things down on the floor, very abrupt with my husband. Had trouble with washer, it was vibrating. Same guy comes back and says it has to be taken off the carpet. When asked if he would move the washer/dryer so that my son could cut the carpet he said he had to call the office. He goes out to his truck, supposedly makes a call, making a fool of himself in the truck then takes off. I called the delivery number to complain and set up another appointment for after two p.m. so that I could be home and it was scheduled for 8-10 a.m. I am still waiting. i will never buy another appliance from Sears. I had no trouble with them, its their delivery people. Sears better smarten up. they have lost my business for good

we bought our samsung refrigrator from sears and after 2 days we found out that ice dispenser is not working.after we called in and make some service appointment for monday morning ( we had change our work schedule and stay home)we recieved a phone call from sears on prior friday afternoon@7.00 pm and we were told that they are not able to make it on monday morning.after several phone calls to their service department (we were not offerd anything for our lost wages except apology)they said they can come in tuesday or next saturday,we accepted the following saturday. but again saturday mornig they called in and cancelled their appointmen due to lack of technician.i am so disappointed in sears and i dont know what to do about this matter?

The level of customer service I have received from Sear's cannot be rated on anyone's scale. Definitely not the rating scale provided by Sears. My Freezer went out on September 1, 2010. Today is September 24, 2010 and I still have not had success getting them to come out. I wish I would have experienced this encounter prior to making another major appliance purchase from Sear's in May, 2010. I have made numerous telephone calls to Sears’s customer service department but to no avail. When calling the customer service dept., I ask the individuals for their name or an I.D. number to track my many calls to them. I was advised they don' release their names. I ask if I filed a complaint, who do I reference, and how Sear's upper level management would know who I spoke with, which is the 1st. thing you are ask. I was told by a supervisor that they will not know whom I spoke with. I ask for the headquarter telephone number. I was told the complaint would be routed back to Texas since this is a Texas complaint. The supervisor hung up the telephone. I will never again enter a Sear's even if they are giving things away free. My comment to the public, if you don't want undo stress, stay away from Sears. Sear’s rating is a NEGATIVE -000000000000 I am really surprised Sear’s Headquarter allows such customer service. Year’s ago, there was no other competitors that came even close to the service Sear’s provided. No they are the absolute worst.