Sears Corporate Office & Headquarters

Sears installed my washer dryer improperly failing to vent the dryer and the result is damage to the walls of my washer dryer closet. They are refusing to take responsibility for their incorrect install and tell me I am out of luck because the problem wasn't discovered during a 30 day period following the install. I do not recommend Sears for appliance installation unless you carefully supervise their work and their installing contractors do not back their work.

On January 14th, we began the steps to fix our refrigerator. I was unaware of the trouble the followed this Sear¡¦s Service process. After 8 calls to the service center, 5 service trips, 5 days I had to take off, and several dollars of food that I had to toss due to the fridge not working properly; the issues still persists. I wanted to let you understand the service issues our family has experienced. I have noted some operational issues with the service group, since the customer service mantra ¡§one and done¡¨ is not part of the Sear¡¦s service team. Lessons Learned from Sears¡¦ Service Technicians: ƒæ Service window in Wichita, KS is 8-5 (how do you make this shorter)? ƒæ Service techs do not carry parts on their trucks (why not stock to address high trouble issues, thus don¡¦t have to come back to customers?) ƒæ Fridge kit received were missing parts ƒæ Service Techs training seems to be an issue (i.e., multiple techs looked at same fridge, and seemed to order different parts) ƒæ Service Techs do not seem to be customer focused and some stated the Sears product has had numerous issues. Unfortunately, your product has not performed well, and the Service Repair group¡¦s service was inadequate regarding the repair of our Sear¡¦s Trio refrigerator. I am disappointed because the problem has not been fixed and other issues have resulted after the technician left (i.e., fridge leaking). In addition, the techs would take parts and I have not been credited for those parts. I want the fridge fixed, or replaced. Mike Dettmer Dettmer@cox.net

I have a sears refridge for about 4 yrs. about 1 yrs ago it stopped keeping cold & they told me I couldn't get a repair man for 5 days, I exploded the told them i will loose a whole lot of food, they said you have 250 in insurance spoilage, & called back & spoke to another agent & got the same thing. I called to express my dismay with them & the agant told me to unplug & replug in 10 mins. but i still couldn't get a repairman for 5 days. I did as he said & it worked, The repairman came & i explained & he said it was a common problem & changed the starter relay. Months ago the ice machine went & they replaced it. In the past 2 weeks I have the service man her 4 times and as i write this the fridge side went out again. today being sat. I have to wait till monday. I have ICE in the refridge trying to keep things from spoiling. I have the premium insurance plan which states they will replace the unit if it fails 4 times in a 12 month period, well it did & the service man has to write it off monday. Lets see what aggravation they will give me now thant it has to be replaced, I forgot to mention each time the service man came he replace the parts with refurbished parts that didn't work as he was still here. when i renewed my contract I didn't give him a refurbished check, I gave them a new check that worked. When I complained yesterday & expressed how sick they were making me the agent actually hung up. I just bought a new stove top 2 months ago. If i would have known all this I would have purchased somewhere else. although their service people were very polite some of the agents answering the phone & taking complains should seek another job.

I purchased a Sears WASHING MACHINE on February 3, 2011 for delivery to 1604 Lynch Road, Baltimore, Maryland. I purchased installation for the washing machine, the 5 year warrenty program and paid for the removal of the old washing machine. To date, the machine has not been installed. It required three separate appointments just to have the new WASHING MACHINE Delivered to my residence. I have spoken to at least 5 Sears representatives (I have their names to share) to have the appliance delivered and installed. I have a young family and have not been able to wash our clothes for the past three weeks. I need to speak with a Corporate representative immediately to correct thius problem. My contact information is as follows: Cell 410-456-6705, and Home 410-988-8106. Consumer Protection Association of MD. suggested that I contact your office first to seek resolution of my problem. Jane Mooney

I assume the rating asked for is my rating of Sears. Why don't they offer a zero rating? That's what they deserve (perhaps a negative number would be more appropriate). I've read some of the 18 pages of complaints against them here and am wondering how we could all get together to form a class action lawsuit. I'll list my own complaints in a subsequent e-mail. GWC

Craftsman tools are great, I have garage full of them. That said, my 200MPH leaf blower is an absolute piece of crap. It has never worked or started promptly or properly. The recent, $80,00 supposed carb repair, did nothing to remedy the problem. Telephone calls to Sears shuffled me between numerous departments, where I dealt with any number of associates who have provided nothing in the way of a resolution. At the corporate offices a "Mirza", once again stymied my efforts to simply return the item for a fix. After an hour on the telephone, over a faulty $200,00 item, and a mere $80.00 in repairs, I am through recounting my life story to them. Corporate hot shot Mirza by the way, became condescending, and even intimated that I might be lumped in with some group of opportunists, who are trying to get something for nothing. Yes me, who has a garage full of Craftsman tools, all bought and paid for, along with several thousand dollars in Sears kitchen and home applinances. Let's of course not forget the many other household items which I have purchased and accumulated from them over the years. OK Mirz and Co., Keep your crappy leaf blower, and your eighty bucks, you're not the only game in town. Oh and by the way, the fridge that I purchased from you is falling apart, and was never installed properly by your technicians in the first place, That too is out of warranty, but that's another story entirely.

I bought a Kenmore Elite Washer and Dryer that cost me more than $3000. I paid $70 for delivery and installation comes with it. The delivery team delivered it on October 20, 2010 and didn't install the dryer and so my fiance had to install it and they left without telling my fiance because he told them how to arrange them merchandise. Anyways long story short, I was going to return it but the manager told me to keep it and will give me $200 off the dryer plus they will fix my floor and so I was stupid enough to agree with it. 5 months later....nothing have been done. Called them back and he said that it was never guaranteed that my floor was going to get fixed. You know what sucks? I was a new customer there too. A lady called from Florida talked to my fiance because he was the one that sign the consent, well she said that it's too bad because he signed it so that means it's our lost. SEARS HAVE BAD CUSTOMER SERVICE. DELIVERY TEAM SUCKS TOO. Rob, the manager I talked to from Florida didn't act like a manager; he was yelling at me over the phone and was telling me lies over the phone. Said that no one had ever called and complained but then as soon as I mentioned my name and my location, he knew right away. Told me that his delivery team inspect my floors but they didn't even inspect the foor; I was with the delivery guy when he came in the house. Told me that I told them to take the merchandise back when they forgot my pedelstal but had my dryer...I don't want to pay another $70 plus they didn't install the last one. I am so angry. It's been 5 MONTHS ALREADY AND NOTHIN IS BEING DONE!!

To Whom It May Concrn: I thought that I should let you know that you need to hire new people to order products for you to sell at every Sears & Kmart in the United States of America. I have just been informed by your people that there is not one TV, of ANY size, of ANY brand, in ANY Kmart or Sears store in the ENTIRE COUNTRY! I am in the process of notifying Panasonic, RCA, LG, Zenith, Samsung, & every other brand of TV that you CLAIM to carry in your stores that you have STOPPED stocking & selling ANY OF THEIR PRODUCTS! I'm sure that they will be as shocked & dismayed at this new policy as I am! That only leaves Walmart for me to shop at, not only in my city, not only in my state, but in the ENTIRE UNITED STATES of AMERICA! I DO need to buy a TV RIGHT AWAY as mine has quit & I prefer to buy a new one rather than put more money into this one that is 4 years old. Unfortunately,I will be unable to spend my money in Sears or Kmart as I prefer to deal with a local store that carries the products that I purchase, especially a big ticket item like a 50" TV. I'm sure that as soon as I can get the word out on fb (actually anywhere online will do)that Sears & Kmart are no longer going to carry ANY SIZE of ANY BRAND of TV EVER AGAIN that the WHOLE COUNTRY will be as upset as I am that we can no longer depend on Sears & Kmart for our electronic purchases! Oh, whatever will we all do? Is the end of Kmart & Sears? Do they only sell clothing now? Oh, WAIT!! When OTHER companies find out, maybe THEY will open electronic stores ALL ACROSS THE NATION! Perhaps THIS will help stimulate our economy! Although apparently Sears & Kmart have SO much business that they are dropping big ticket items, so MAYBE the economy HAS turned around! JOY, JOY, JOY! The recession is OVER! Your Former Customer from Alabama

I will never shop at Sears store in Newport news Virginia again.After shopping at Sears for 50 yrs....its sad when you go in there and the employees are laughing and talking with each other and you ask to be waited on but are just left standing there. never did get waited on..so just walked out and went to another store to buy what i wanted.And the thing is...the store was just about empty...hardly no people in there shopping...now I know why.Very poor cust. service.

I will not shop at Sears any more!On January 26 I ordered a washer and dryer on line by mistake I clicked on a gas dryer I needed an electric one. I called the on line support told them what happend an asked if I could change out the gas one for an electric one I was told no I would have to refuse the dryer when they delivered it the next day and that I would get a refund for the dryer. I t is now the middle of February and still no refund I have been told several times my refund was on the way only to find out it was not, They keep giving me the run around telling me they are sorry this is not how they do business and it is an isolated incedent.. I want them to make this right, as I found out over the weekend the dryer was never sent back to the warehouse they have no idea where it is. So until they find it I get no refund, I am very unhappy and will take this as far as I need to. I will be calling the Better business and my states attonery general.NEVER BUY FROM SEARS

igot a jet pump at sears in chandler az i pay xtra for protection agriment i start having problems on november of 2010 i call sears to make appoinment for the same week no one show up fromsears or had the good maners to call and cancel so i call again late january made yet another appoinment for february 2 2011 and with lockagain no one showup so im getting upset by now icall again made another appoinment on february 10 2011 and you guessed right im still wathing a very disapointed costomer. my email is isaburnias @ AOL.COM

So after waiting for a week for an appointment they show up for 30 minutes and say i need a part. They order the part and 2 weeks later they come of put it in. Then they put it in and the dryer broke again a week later. Then it took another week to schedule a time that they can come out to get someone to look at it. They call me at 11 (Window is between 8-12) and say that they tried to contact me and that they have rescheduled me for Monday.....I work you idiots. You just can reschedule someone and assume they dont have a job or a place to be. There is a reason we scheduled it for Saturday. Idiots. Oh and dont get me started on customer service. They told me that the tech wasn't suppose to be in the area that day. So then I call and reschedule for the next Saturday and request to be the first on the schedule and they show up not between 8-12 like scheduled. They said that they would be here at 12:42 showed up early 12:23. With no call saying hey we will be late we apologize for the delay nothing. Sears customer service is HORRIBLE. 100% customer service satisfaction. Bull shit. The guy in customer service even said we can not keep every customer satisfied. DO NOT USE SEARS CUSTOMER SERVICE/ APPLIANCE REPAIR!

Customer service is a joke. On hold for nearly 15 minutes with no satisfaction regarding shiping and local delivery from store number 3270. According to the Manager of store 3270 Donna Hayes, Sears policy of free delivery varied and that during certain parts of the month free delivery was available for products and appliances of $399.00 or above. My parents are an elderly couple closing in on the age of 70 and do not have the resources or the back to man-handle a new fridge let alone a source for a delivery vehicle. After notifing the Manager at store 3270 of this situation and that a delivery fee of $45 would be charged to this senior couple, I thought some compassion for customer satisfaction would occur. I was dead wrong and even offered a $10 increase to make the product come out to the free delivery cost standard. Sears you suck!

The other day my truck needed a new battery so I jump started it and drove it over to the Sears automotive parking lot.Ive been doing this for 32 years (since 16 years of age) I proceeded to remove my battery with my tools and could not get 1 terminal loose. I walked in back by the mechanics and asked if I could borrow pliers. The mechanics reply was 'you can do that at Pep Boys or Auto Zone but not here.I asked him if he wanted me to take my business elsewhere? And again said he shouldnt lend me plyers and I should go to Pep Boys OR Auto Zone. At that point I told him to forget it and I WILL NEVER WALK BACK INTO SEARS AGIAN IN MY LIFE. His bad attitude ,rudeness and not letting me borrow plyers cost sears a family of customers forever .Oh and my Pep Boys battery is perfect .

I purchased a water softener from Sears (9/10) and their contractor plumber Platinum installed it and after four or more of their visits, I felt I would have no more trouble with the plumbing problem. Last night while I was out, the plumbing they installed sprang a leak. The water softener is in the garage. The water shot through the wall of my den (making holes in the plaster)completely soaking the carpet and furniture on that wall. Also water is on the dryer and washer (in garage), the garage is completely soaked as well as other items kept in the garage. I had to make a call to my homeowner insurance. Sears and Platinum Plumbing must absorb the cost. My insurance should not have to pay and thereby causing the policy to be increased.

I purchased an iPod touch for my daughter. The order never arrived. I called customer service and was lied to, given the runaround and then put on hold for over 30 minutes. I received an email from Imran Jooma, Seinor Vice President of eCommerce stating that my order had shipped. That was a lie. I was given several numbers to call for customer service. Not once did I get an English as their native tongue representative. They all followed the same script and gave me the same runaround. I could not get the name of a single supervisor nor was I ever able to speak with a supervisor. DO NOT ORDER FROM SEARS. The company is without integrity. Worst experience ever!

Sears Lawnside New Jersey has the worst management team I have ever encountered in my life!

I requested that my automobile tires be rotated approximately at 6:30 pm on a Monday evening. I was the only customer at the time, but the service technician refused to rotate my tires by stating they did not require rotation. I spoke with the Auto Service Supv on duty and he stated he followed his direction from the technician and only worked there and needed to keep his job. I requested to speak with the Auto Service Mgr (Mario Wimbley at 803-642-7428), which had gone home and after several additional request, the Tire Store Supv did permit me to speak with his Mgr. The Tire Store Mgr then refused to comply with my request, even though I had purchased a tire service agreement that would coverer free tire rotation upon request, at time of purchase. I called back to the Sear Store Mgr (Allen Glover at 803-642-7455) and left a phone message each day over a three day period. An employee called me back very late on the third day, but refused to provide me with the Sear Store Mgr’s District Mgr’s name and contact information. The only phone number provided was the Sears Customer Relations # 800-543-4505, which always remains busy. (I understand why!!!) My wife and brother-in-law was a Sears Store Manager for several years and they refuse to every go back to a Sears Store to shop, because the way Sears treats most all customers and employees. DO NOT SHOP AT THE SEARS STORE IN AIKEN, SC

I am an employee for Sears Camnbridge in Massachusetts, store 1343 and have been for the past 7 years. I was present, as a Sales Associate, when Tara was the Store Manager and when Danta was the Operations Manager. I was promoted to Lead shortly after Tara came on board due to my work. One of the ASMs at the time was and still is Jass who is still working as ASM. When I became a Lead I alway believed this to be far and worth my time. I really felt the store was going to change for the better. The reality is I helped to terminate Mr. Saxton believing the Operations Manager and an ASM who was present and alway with Dante. At the time the District Manager was Donna. She pushed the CSAT issue and made it clear this and credits needed to be constant. During this time Dante wanted to be the Store Manager and what we simply did was to take customer's receipts from all over and ensure customer service scores was high. I knew this was wrong but according to the ASM who is the only ASM left from that time said this would help CSAT scores when the Ops Manager was present. Now, when ever the Store Manager was present we would do the opposit making him look as if he was a problem. This was not just the only thing done. Some times we would create problems and call 88Sears to complain about anyone we didn't like. One of the greatest worry was, if I didn't participate the Ops Manager would simply fire me by creating false claims. This same method was used to terminate several associates who refused to follow what they wanted. In fact if you were to look you will find people promoted who are major problems. The reason I am writting this is because I have pushed away from these acts and have been question on whos side I am on. I have seen these people set up Steven to get fired and I also saw the same actions on Tara. We now have a new Store Manager, Josh, who is a nice guy but I can see he is falling into the same trap. Although Dante is gone there are those who are still present that learned and continue to practice the same things. This store is such a mess that Floor Leads and some Associates have sign in and password to the Ops managers log in. I know for a fact people are still using Dante's sign in gaining access to pay-roll and other information. Just as an example of how things are, one of the Floor Leads managed to call out sick and get paid when the HR Lead was off on vacation. It was at this point I realized I needed to step back and avoid. Since then it has been very difficult. I have seen good friend, Sales people get fired or quit because of two Floor Leads. I have also seen these Associates try to report this to the Store Manager but he only pays attention to the one male ASM and what he says goes. I guess the reason why is because this ASM covers for the Store Manager. Like the ASM told me, if the Store Manger, Josh, ever tries to go against him, the ASM, he will file a report. So you think I should report this to Asset Protection. The only problem is, when Steven and Tara were Store Managers the ASM, Dante and the Security Manager, Dave, worked together in planing things. There where known as the Three Mousekaters. Like little mice running around planning things while the Cat was away. Since Dante has gone the Store Manager has fallen into the ASM's mess and doesn't even see it. The store employees also know that the ASM and one Floor Lead are intimately involved. When ever the Lead does anything the ASM is present to protect her. The funny thing is this ASM is not her manager yet he gets involved. To be honest I even have pics to prove the relationship. One of the other things done by this group is to use the security cameras to try and find the smallest violations to terminate employees. I used this as well. We had an employee I didn't like at all and when I found a reason to get ride of him I terminated him. If it wasn't because of HR getting involved I would have succeeded. I then needed to first call 88Sears to report my findings. I had no idea this was the way it needed to be done but Dante and the ASM said it was. In any case, the situation and hostle work has become normal. If you are a hard worker that is fine provided you do was you are told by this group. Now we have several Sales Associate who feel comfortable disrespecting me and as a man and employee I realized what I did. I know of several people who told me they where going to complain to the District Manager. What they don't know is that the District Manager is leaving and as soon as these employees file a report people will begin to find reasons to have them terminated. Some of these people are family people who have been around for a while that refuse to work anyother way then the Sears way. I presently know of one Soft Line ASM that if she does not watch herself she will be set up. From what I know I am suppose to undo the work she does when she works late so that she gets in trouble for it. Also for the up coming inventory we are suppose to ensure things are disorganized and out of order creating a problem. What am I going to do? To be honest I don't want trouble so I will act things out. I can't call 88Sears because Josh will tell Jass who called and what. I can only hope someone looks at this and sends someone to help. If I am questioned I will say what I know as a Lead but at this time I will wait until someone comes to the store. I feel we need the Corp. HR and Corp. Security. To give you proof just the other day I used Dante's log in. I also have the GM sign-in and password since the ASM asked me to do something. I did my mistakes and just want to work that is all. I hope you can help.

Recently attempted to purchase snowplow online. Sears rejected my (registered) Visa gift cards. Visa confirmed they approved the charge, but still would not go through. 4 different customer service agents on the phone, 4 different answers - NONE of them turned out to be correct. If first agent had given me accurate information, I would have had time to drive to store and purchase item, which was on a 3-4 day delivery schedule at that time. Unable to purchase the plow online that night. Had ice storm the next day and was unable to get out of driveway until after the weekend. Finally got to the local store. FANTASTIC people there accepted Visa gift cards no problem. IF Sears actually cares and listens, store is 02850, Sales Check 028501067851. Unfortunately, the delay caused by Sears online inability to help led to plow being a 23 DAY WAIT!!!!!!!!!!!!!! 3 additional weeks without the item due to the incompetence of the online department. Now it gets good. Write to Sears, asking for the local salespeople to be recognized, and describing the problem. I get a response saying "Glad you had such a positive experience! Glad we can help!, etc..." Wrote back expressing disappointment that someone didn't actually read what I took the time to write. Got another reply that explained why the gift cards didn't work. Totally ignored my request for recognition for the local sales people and ignored the real problem which is the 3 week delay caused by their incompetence. Wrote again, same story (I did get thanked multiple times and told how glad they are to help, though). Only this time they say the people will be recognized. All I have to do is fill out their survey to tell them how they are doing. Thought that's what I had done by filling out a previous survey, talking with a customer service person online to ask that they pass the problem along, and writing 3 separate times. Have asked for a phone call from someone who cares and asked repeatedly not to receive condescending and pointless emails. What do you get? More useless and pointless emails. I agree with previous poster - what happened to a company that used to be honorable, trusted, and care abut their customers? It saddens me to think that the incompetence and lack of caring of the online department will inevitably lead to good people in the stores losing their jobs.