Sears Corporate Office & Headquarters

Very poor service at kahuumanu shopping center sears auto center. Location kahului Maui. QUEENS MALL. I'm not happy at the service i have received. I set up an appointment the day before my service on my vehicle. I had a water pump put in on a 1999 mercury cougar V6. it took them a day to finish due to a mechanical error by a mechanic. I KNOW WHERE THE CORPORATE OFFICE IS AND I WILL TRY ALL NEEDS AS POSSIBLE TO CONTACT BY PHONE EMAIL AND TALK TO THE REGIONAL OFFICE DISTRICT MANAGER WHO IS RESPONSIBLE FOR HAWAII.

My mother who is a senior citizen contacted Sears to repair her washer and was told a repairman would be there on Tuesday, March 15, 2011. No one showed up, she again contacted Sears and was told someone would be there on Thursday, March 17. No one showed up after another call she was told Wed. March 23. She received a call from Sears saying they could not make it Wed, someone would be there Thursday, March 24. She called Sears this morning to see what time they would be there and was told they could not come out today someone would be out on Tuesday, March 29. Again my mother is a senior citizen and this has caused a lot of undue stress. There are so many complaints on this site that I have not been answered that we as consumers need to take this to the media so that others will know just how Sears values their customers.

All of our major kitchen appliances are from Sears. Last year, we purchased an over-the-range LG microwave oven. The microwave has worked great the entire year we have had it and we have had no problems with it at all. Starting about 3-4 weeks ago, we began receiving phone calls from Sears trying to get us to purchase an extended warranty on our microwave oven. We told them we were not interested. We only paid a little over $200 for it and if and when something ever happens to it, we will just buy a new one. We have continued to receive calls from Sears multiple times a day. They start calling around 8 in the morning and wake both my husband and I up since we both work late and aren't up at that hour. They call right into the evening hours. Both my husband and I have told them MULTIPLE times to stop calling us as we are not interested in purchasing any kind of extended warranty on our microwave. They still keep calling! They just called about 5 minutes ago and I can't say that I was very nice this time. I've had enough. When I told the woman that we had already told them multiple times to stop calling as we are not interested in purchasing their warranty, she said, "Well, I have no way of knowing about that. This is my first time speaking with you." Doesn't Sears document their calls to customers and remove them from their calling list once they are told to stop calling?!?!? If we get one more call from Sears regarding this warranty on our microwave, we will be reporting them for harassment. Additionally, we will no longer be doing any business with Sears, other than if we ever need service on our dishwasher, electric range, or refrigerator that we bought there last year!

This is the 2nd time I have encountered this problem: I want to buy something I see online and am told it is not available at my local store. I do not care! I am looking at an item for sale, that I want to buy. Find a way to get it to me. Give me some options, shipping or otherwise. To have the item displayed on the website, and then tell a buyer they cannot buy is false advertising. I talked to a Sears.com chat rep, a Sears Customer Service associate (Stephanie), a case manager (Joy). Now I am attempting to contact Sears corporate, but am not having luck. This is ridiculous.

I bought a washer and dryer from them and had it less than 2 months and already had a service call the man suppose to come fix it never showed up and then said we were not home even though we waited five hours and was on the line with support every hour after when he was suppose to be here. It is the worst group I have ever tried to deal with and I will never use them again and even though we were here we have to wait another couple of days !!!!!

This is th worst experience I've ever had!!I purchased a refridgerator in Nov'10 the fridge went out, I called for a repair person that came out on 3-17. He was not friendly at all in fact he walked outside before explaining anything! When he came back in I had to ask what the problem was, he told me the part he needed had to be ordered but wouldn't be in till Monday. Needless to say the part came Friday but I still had to wait till Tuesday and the alotted appointment time was not kept, not even a courtesy call to communicate to me the scheduled time was not going to happen!!You appliance has cost me time,money because of food lost(I was informed my warranty doesn't cover food lost, we need the Master Service Plan Warranty) and purchase price. Your customer satisfaction line is a joke they're just there to input infomation and schedule appointments nothing else beyond that!!Needless to say I will never buy anything else from Sears!! Renee Martin Chgo, IL

I just have to say SEARS SUCKS!!!!!!!!!! I am never ever dealing with them again. Their service repair men or thats what they call them are idiots. The customer service people are rude.

I bought a freezer from a Sears appliance store and had to pay $75.00 delivery charge but was told it would be reimbursed as it was with a debit card in the amount of $75.00. I went to use my card at the Allentown repair center last June when I had 2 sewing machines repaired and they told me I could not use it so I paid my bill of $63.58 by credit card and $73.00 in cash. I find out today that when I gave them the card they scanned it and took the whole $75.00 in addition to the amount I paid. This is very bad business and I would like to have a check in the amount of $75.00 sent to me. I am sure this is a drop in the bucket to you but when you live on social security it is a huge amount to me. I have trying to get a hold of someone at the store but have been unsuccessful.

I sent electric slicer back for a refund and they received it on feb 18th. Still have not received my refund. What shall I do next ?????????????????

You have the worst customer service and repair dept. I have had repair guys come to my house 3 times to repair a microwave, ordered the wrong parts the 1st time. T Hey were coming out today I waited between 8 and 12, never showed. I called and you customer service was no help at all. I talked to manger his name is Mike, he was rude and did not care one bit what I said. I think because I was a women. My husband called and got them to come tomorrow, and the person he talked to was nice and had everything straighten out in 5 mins. I was on the phone for 2 hours. I think it's pretty sad that a woman can't be taken serious in matters like this. It's pretty sexist if you ask me. I think Mike should be terminated, his number # 3528348 # 75014. He couldn't even handle the call when my husband called. He handed it to someone else. What great customer service you guys have. Never buying anything form Sears AGAIN!

I ADVISE YOU NOT TO BUY ANYTHING FROM SEARS! I ORDERED A XBOX360 ON BLACK FRIDAY, RECEIVED IT FOR CHRISTMAS AND HAD TO RETURN IT THE DAY AFTER DUE TO A DEFECT. I WAS TOLD THERE WERE NO MORE IN STOCK AND THEY WOULD CALL WHEN ONE CAME IN. I WAS EXCITED ABOUT GETTING AN XBOX FOR CHRISTMAS SO I PERSISTENTLY CALLED EVERY SINGLE DAY ONLY TO FIND OUT THEY DID NOT HAVE ANY. I COULDN'T GET THROUGH ONE DAY BECAUSE THEIR PHONES WERE DOWN SO I WENT IN AND SPOKE TO BEVERLY (SHE TOLD ME SHE WAS A MANAGER...LATER I FOUND OUT SHE WAS NOT) SHE INFORMED ME THAT THEY DID RECEIVE TWO IN AND THEY WERE ALREADY SOLD. AFTER 2 AND A 1/2 MONTHS OF WAITING FOR AN XBOX I WAS VERY FRUSTRATED. I ASKED TO SPEAK TO THE STORE MANAGER JOE AND HE WENT AHEAD AND UPGRADED MY 4G XBOX TO A 250G XBOX. (I WOULD BE HAVE BEEN PLEASED WITH THIS HAD THIS ACTUALLY HAPPENED.) I WENT AHEAD AND WAITED ANOTHER MONTH FOR AN XBOX 250G TO COME THROUGH THE STORE, BUT ALL HOPES WERE LOST GOING INTO THE 4TH MONTH OF NOT RECEIVING MY XBOX. I AGAIN CALLED TO SPEAK TO JOE BUT HE REFUSED TO TAKE MY CALLS. SO I THEN CALLED THE SEARS CUSTOMER SERVICE TO MAKE A COMPLAINT AND SEE IF I COULD ORDER ONE THROUGH THEM. THEY SENT ME TO THE STORE IN THOUSAND OAKS CALIFORNIA AND TOLD ME THAT A MANAGER THERE COULD ORDER ME ONE ONLINE. I WENT IN THE NEXT DAY AND SPOKE WITH DOUG. HE WAS IN THE MIDDLE OF A SALE AND I HAD TO WAIT OVER 40 MINUTES TO SPEAK WITH HIM UNTIL AFTER HE FINISHED OUT HIS SALE. (SOMETHING THAT HE COULD HAVE PASSED OFF TO A SALES REP, AFTER ALL ISNT THAT THIER JOB? AND ISNT HIS JOB TO MANAGE THE STORE AND TAKE CARE OF BIGGER THINGS? ...LIKE MY ISSUE? NO IT WAS OF NO CONCERN TO HIM) I PROCEEDED TO WORK WITH A SALES REP TO START MY ONLINE ORDER IN STORE. (WE FINISHED BEFORE DOUG WAS DONE WITH HIS SALE) FINALLY DOUG COMES OVER TO THE CHECK OUT TO PLACE MY ORDER AND SEND ME OUT THINKING I SHOULD RECEIVE MY PACKAGE INA FEW DAYS. (HE DID NOT GIVE ME A RECIPT OR ANY TRACKING INFO, (NOW I SHOULD HAVE ASKED BUT YOU THINK HE WOULD HAVE THOUGHT OF THIS BEING A MANGER...BUT NO.) I WAITED AND WAITED FOR MY PACKAGE BUT IT NEVER CAME I FINALLY RECEIVED SOMETHING IN MY EMAIL TELLING ME MY PACKAGE WAS BEING SENT BACK BECAUSE IT WAS SENT TO THE WRONG ADDRESS. I NOTICED THEN THAT THEY HAD ALL THE WRONG INFORMATION, WRONG NAME, WRONG ADDRESS, WRONG PHONE NUMBER. THIS BEING A HUGE CONCERN OF MINE, IM THINKING THEY HAVE INTERNAL FRAUD. I IMMEDIATELY CALLED THE THOUSAND OAKS STORE BUT THEY REFUSED TO TAKE MY CALLS. I PROCEEDED TO CALL THE ONLINE STORE TO SEE IF I COULD RE-ROUTE THE THE PACKAGE BUT THEY REFUSED DUE TO SECURITY PURPOSES. NOW THEY WERE QUESTIONING ME IF EVEN WAS MY ORDER. WITH MORE FRUSTRATION BUILDING I FINALLY SPOKE WITH THE ONE SWEET HEART AT SEARS LISA. SHE HELPED ME GET A GIFT CARD SENT TO MY HOUSE (TOOK ABOUT 10 DAYS) I WAS PLEASED THAT I WOULD BE GETTING MY XBOX SOON BUT AS SOON AS I WENT TO PLACE MY ORDER AGAIN I NOTICED THAT THE GIFT CARD WAS FOR THE WRONG AMOUNT. WITH MUCH FRUSTRATION I STILL AFTER ALMOST 5 MONTHS HAVE NOT RECEIVED MY CHRISTMAS PRESENT, AND AT THIS POINT I DONT THINK I WILL. I WILL NEVER WORK WITH SEARS AGAIN, THEY HAVE PROVED HOW INCONSISTENT AND INCOMPATIBLE THEY ARE, THEY HAVE NO CONCERN FOR THEIR CUSTOMERS, NOR IS THEIR SYSTEM STRAIGHT. MY NAME IS ALISA MASOOD AND EVERY TIME I CALL THEY STILL THINK IT IS RAD CHAD CALLING (THE PERSON WHO THEY SENT MY PACKAGE TOO) IF I COULD GIVE A NEGATIVE STAR I WOULD BECAUSE THEY DONT DESERVE ANY STARS.

Sears Auto Parts never refilled my antifreeze back in my car when I got it service. I got my car service 3/10/11 and 3/13/11 my light came on .....I decided to look under the hood while @work..there wasn't a drop in my car. I will never go back........very disappointed . This was a inconvenience to me just to go back to show them they forgot to put antifreeze in car. Unhappy Customer Sheilaharper@gmailcom Lithonia,GA

I WAS SCHEDULED TO HAVE MY RANGE REPAIRED 3/5/11 8-12. SEARS CALLED THE NIGHT BEFORE AND CONFIRMED THE DAY AND TIME. ON SAT. CUSTOMER SERVICE CALLED ME AT 8:45 TO TELL ME THAT THE REPAIRMAN CALLED OUT SICK AND COULD NOT HAVE ANYONE ELSE COME. I ASKED HER TO REPEAT WHAT SHE SAID BECAUSE I COULDN'T UNDERSTAND HER. SHE WAS VERY NASTY AND SAID, "YOU DIDN'T HEAR ME THE FIRST TIME AND NOW I HAVE TO REPEAT MYSELF?" AND THEN SHE REPEATED WITH SARCASAM. I TOLD HER THAT I HAD TO TAKE OFF OF WORK WHICH WAS VERY HARD FOR ME TO DO AND THAT I NEEDED SOMEONE ELSE TO FIX MY OVEN. SHE HUNG UP ON ME. I THEN CALLED BACK AND SPOKE TO MARGE ID 565455 AND GAVE HER MY COMPLAINT. SHE SPOKE BROKEN ENGLISH AS SHE WAS HARD TO UNDERSTAND. SHE TOLD ME THAT SHE WOULD SUBMIT THE COMPLAINT. I ASKED IF SOMEONE WILL BE CALLING ME BACK AND SHE SAID SHE DIDN'T THINK SO. I WOULD NOT RESCHEDULE AS I ALREADY HAD PROBLEMS TAKING OFF WORK. I'VE BOUGHT APPLIANCES AND SHOPPED IN SEARS FOR YEARS. I WILL NEVER STEP IN THAT STORE AGAIN. THEY SHOULD HAVE THE COURTESY OF HAVING A BACK UP FILL IN AND CALLING ME BACK. I DID GET REPEAT CALLS TO RESCHEDULE. WHEN I CALLED BACK AND ASKED IF THEY HAD MY COMPLAINT ON FILE, HE SAID NO NOTHING WAS NOTED. YOU SHOULD NOT HAVE PEOPLE WORKING IN CUSTOMER SERVICE THAT HATES THEIR JOB AND HAS NO PATIENCE, SARCASTIC, AND NASTY. IF I DID THIS TO A CLIENT I WOULD HAVE BEEN FIRED. I HAVE NEVER RECEIVED A CALL BACK. YOU SHOULD HAVE BACK UPS ASSIGNED IN CASE SOMEONE CALLS OUT SICK. ROBIN BRUNO, NJ

I have purchased appliances from Sears for the past 30 years. I recently purchased a glass top stove "brand new", and when it arrived I found the top had a winding hair line crack in it. I complained and they ordered me another one.When the "new" second one arrived,I realized the first stove was used( reconditioned). The first stove had modified feet from someone's kitchen that had a higher then normal counter top. If it had ended up there I probably would not be so upset, but the second stove appeared to have fallen off a truck, the entire case was bent and the top separated from the stove.I showed the delivery guy and he tried to say that was how it vented, until he noticed the whole base was bent out as well. This oven had food spilled in it that had yet to be cleaned out by the reconditioning people. I also showed this to the delivery man. He contacted Sears and I was ordered a third stove. It does appear to be fine, but 6 weeks of waiting on a "NEW" stove, and now I am not sure this one is new. I really have my concerns. If Sears is now in the business of selling reconditioned appliances and CLAIMING they are new, Is this one I have now new or used? I am unsure of how I will handle this, but feel the public should know how you are doing business these days. VERY disappointed. (828)-284-4570

I guess everybody but Sears knows a debit card transaction is a cash transaction, it comes right out of your account. However it takes these shitballs 3 to 5 DAYS to credit the debit back into your account. In the meantime all your other transactions bounce and get hit with nsf fees because they won't refund the charge immediately. Every other major retailer is able to do it! I must know about 500 people I can tell this to and I will never buy anything at any Sears location again.

My husband just went to the sears in Jackson Mississippi and was treated so ugly. The sales associate was so rude when he went up to her to ask a question. She would not even look up from what she was doing when she answered his question. You know the way I feel is there are alot of people that would give any thing to have that job and it is such a shame that people like that can treat customers like that and collect a paycheck.

So what you are telling me is that even though I have proof that only one pair of pants were shipped to me and signed for and the notice of out of stock was sent to me that I am going to lose money for accepting a package in good faith that I paid for and expected to be fullfilled I am being charged for the entire order even though it was never delivered from SEARS?? Well I expect to see a credit for the other order that was never sent and never followed up on and I might add that your customer service with Sears really SUCKS!!! So I am sending a copy of this email to Corporate along with cancelling my Sears credit card and having all of this posted online to show what good people Sears and their customer service are to work with and to purchase from! I have never met a more backward company when it comes to customer service and probably never will. I expect to see the credit for the other order and I just placed an order today with I am cancelling and my balance with Sears will be zero as was the help from customer service. John Castracani ----- Original Message ----- From: Imran To: Jack Sent: Wednesday, March 09, 2011 4:39 PM Subject: Re: [Order#: 198032603] Sears.com Order # (198032603) (KMM16118456I15977L0KM) > > >>>>>>> > > Good Afternoon Jack, Thank you for contacting Sears.com regarding refund for your order #197860711 and #198032603. I apologize for the inconvenience caused regarding the shipping of your order #197860711 & #198032603. I can understand how this situation would be frustrating for you have received only one pair of pants without the packing slip. Your business is important to us! We are here to help. I understand that you wish to get the refund for the merchandise you never received. To assist you with this matter, I reviewed your orders and found that the ' Men's Flannel Lounge Pants ' under salescheck #093001747125 were cancelled due to out of stock and I have forwarded the issue to our specialize team for you have not received the refund till date. Moreover, regarding order #198032603, I found that after several research for the mmissing items, we found that as per UPS records, the items was signed and delivered to you, therefore, we are unable to issue a refund. We appreciate your patience and we will recommend you to allow us more time to resolve for the pending issue. If you have any further questions and concerns, please feel free to contact us via Chat or Phone support at 1-800-366-3028. We value your business and look forward to serving you in the future. Have a Wonderful Day! > > We're here to make everything easier. Take our survey to tell us how we're doing > Make sure you're registered at Sears.com for emails, so we can stay in touch! > Look for Great Ideas throughout the store and find Sears exclusive innovations from great brands like Sony, Kenmore, NordicTrack, Craftsman and Reebok. Shop www.sears.com now to pick up great products for the season. >Sincerely, Nicole T. ( nching ) >>Sears Customer Care webcenter@customerservice.sears.com 1-800-366-3028 >> > >> Original Message Follows: ------------------------ > Again here we go, I did not receive order 197860711 and order 198032603 only had one pair of the pants in it without a packing slip. This is over two months ago and I have all your emails stating that this would be resolved within 5 to 7 days. If you rather I start sending these emails one by one back to you to refresh your mind I will. Just go into my account and see where I was charged for both orders, refund the order I did not receive and refund partial the order where I received only one pair of the pants instead of the four that were ordered!! That's it, no fuss no muss. No there was no a tear in the package when received and if you recall which you probably don't Sears was out of stock on these pants an did not know if they were going to carry them again. Now there should not be a problem with either of these orders being refunded back to my account due to never getting what I paid for and if you have to go to a supervisor I would appreciate it for I have been ignored for over a month on the last email discussion about this and there are many more emails regarding this all with the same, 5 to 7 days which is LONG gone. PLEASE REFUND MY ACCOUNT FOR NONE DELIVERY OF ONE ORDER AND MISSING ITEMS IN THE OTHER!!! Thank you John Castracani ----- Original Message ----- From: Imran To: Jack Sent: Wednesday, March 09, 2011 10:37 AM Subject: Re: [Order#: 198032603] Sears.com Order # (198032603) (KMM16110926I15977L0KM) > Good Morning Jack, Thank you for contacting us about your order, 197860711 and 198032603. I apologize that you did not receive your entire order. Please provide us with the following information for both orders so that we may assist you further. So that we can resolve this issue as quickly as possible, please answer the following questions: 1. Were there any holes, dents or tears in the box? 2. Were all of the flaps taped securely? 3. Was the packing tape altered or damaged in any way? 4. Was any of the internal packing material damaged? 5. Was a pack slip included in the box? If so, what items and item numbers are listed on the pack slip? 6. Are there stamps or markings on the pack slip indicating that some items have not yet shipped? We appreciate your business and hope to provide you with a more satisfactory experience in the future. Your opinion counts. Take our survey to tell us how we're doing. Make sure you're registered at kmart.com for emails, so we can stay in touch! Look for Great Ideas throughout the store and find Sears exclusive innovations from great brands like Sony, Kenmore, NordicTrack, Craftsman and Reebok. Shop www.sears.com now to pick up great products for the season. > Margo F. Sears Customer Care webcenter@customerservice.sears.com 1-800-366-3028

I give this website 5 stars for shining the spot light on Sears. I will DEFINATELY never buy a Sears product. I'm sorry for what you all went through but Thank You for posting your horror stories, you saved me thousands of dollars.

wow sears service stinks for everyone!! its a joke. start shopping at loews. sears is no longer a quality store and no one from corporate cares. what you see at the bottom comes from attitude at the top.

I have been reading all the reviews posted here. It is unfortunate to see that Sears does not stand by they're products. I could also write about my horrific experience with your company but I would just be repeating what all the others are saying and I will be another ignored customer. But I can say this, I will NOT be a customer of Sears again. If a potential customer is reading this, I implore you not to go to a small mom and pop appliance store, where you will be treated like an important part of their business. No matter what Sears sales people are trained to tell you, Sears does NOT stand by their products.