Sears Corporate Office & Headquarters

WE HAD TO HAVE A IGNITOR REPLACED IN OUR CENTERAL HEATER. WE ARE BOTH IN OUR 70s, WE WERE QUATO THE PRICE BEFORE THE TECH DID ANY WORK. WE KNOW THAT THE IGNITOR WAS THE PROBLEM. WE HAD TO HAVE HEAT IT WAS SO COLD. SO WE AGREED TO HAVE IT DONE. IT TOOK THE TECH ABOUT 15 MINTUES TO REPLACE THE PART. THIS WAS $263 WHICH IS OUTRAGIOUS. WE WILL HAVE TO CUT BACK ON BUYING FOOD THIS MONTH. THANK YOU....NORRELL'S

Sears has the worst customber service support, telephone and via chat. To purchase an item from Sears online is a headache! If an item is damaged, Sears promises to have UPS pick it up from your home but never does. I have had this problem twice already. The current situation has been going on since Dec. 24th, 2010. It is now Jan. 25th. Every representative gives you the same story. Calling or chatting online with Sears is a waste of time. I don't care how inexpensive an item is at Sears, I WILL NO LONGER shop with Sears.

I will never purchase another thing from Sears again. Your appliances may as well come with throw away stamped right on them.When they break down the repair bills are so high you can replace the appliance for a few dollars more.When you call to get repair out to your house,they start with one quote for a service call and keep throwing options at you to increase their profits no doubt.HAD ENOUGH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

we purchased a fridge and range from sears , it was to be delivered on 1/23/2011 .the men called to bring our appliances, they would be to our home in 15 minutes , we had our stove disconnected and had empty our fridge ,we were very happy.we saw the truck pull up on the road and it stopped, then our phone rang, it was the dispatch office the woman said the driver did not feel safe coming up our drive way . we had snow on friday but our drive way was clean,we do have a long drive way but there should not be any reason for them not to have made the delivery. my husband we out and spoke to the driver and he said that he tried to come in our drive way . that was a lie , we were sitting in our kitchen and saw the truck pull up, he never tried to deliver.he then got into his truck and left. i think is a shame the way people are treated by the sears team.i will never shop at sears again , we called the delivery number and canceled our order, we went some were else to buy our appliances,p.s got a better price ,and no delivery charge.sears lost out.

I went the Sears store in Council Bluffs to try and get a part for my husbands saw. I knew what part I needed but they refused to order it for me. I asked for a manager and he just gave me a phone number of a different place to call. It's not a huge deal I know but it seems like pretty bad service to me.

what is wrong with you people ?? why does your appliance tech work so late. i do not like the idea that the tech's come to our home so late. don't they have a home life? they may work for yoy but you do not own them. shame on you for making them work so late. they need to go home to their families. i know of other customers that feel the same way. we do not want tech's coming to our home after 7:00 pm. all you care about is money and not the tech's life and health.

I don't shop at Sears and did so online only because it was Christmas and they had an item that I was looking for. After the ridiculous customer service experience (that term is a joke) I decided I would never shop at Sears again, but at the same time I thought one person won't make a difference. I'm glad to see others have decided to do the same, so maybe Sears Corporation will take notice and make some changes. To make a very long story short, I signed up for their ShipVantage program which was supposed to be free for 30 days. I have experience with these kind of offers so I made sure to cancel within the time frame, but the CSR didn't enter it into the system so I was charged $83. I have called a total of 5 times to correct this and each time I'm told something different by a different rep. When I called the third time and demanded a supervisor she refuse to connect me with one. This has been a lot of time and follow-up on my part for a mistake on theirs. Not to mention that for many people $83 is a lot of money to have missing from their account for a month. Also, a couple of the CSR took a nasty tone with me because I was tired of repeating myself. I'm just completed tired of dealing with them and I want my money back!

On 12/21/11, I purchased a Docker's luggage set from the Reno Sears for my husband for Christmas. (we were going on a cruise for Christmas) This was a 5 piece set, with smaller pieces inside one large piece. It was on sale and my total came out to $107.71. The sales clerk that day range me up, I used my bank debit/credit card, and the clerk proceeded to take off the OUTSIDE sensor off the luggage. On Christmas morning when my husband opened up the luggage, we realized the clerk had failed to take off the sensor off the inside pieces of luggage. I live about 45 minutes from Sears in Reno. I took the inside two pieces back to Sears to ask if they could please remove the sensors from the two pieces of luggage. I could not find my receipt, but I did show the clerk in my checkbook where and when I had purchased the luggage for $107.71. The clerk basically implied I had stolen the luggae because I didn't have my receipt. She questioned me as to when I bought it, if I could remember who was working, and stated that SHE was always there on that day and did not remember me. I was appauled! She also stated that the clerks ALWAYS open ALL THE LUGGAE PIECES and remove EVERY SENSOR TAG. Wow, really???? So when she realized I had written down the EXACT amount of what the luggage would have come to on sale, she decided to remove the sensors. Well, this isn't all. I didn't realize there were still two smaller pieces of luggage inside with still yet two more sensors. So on 1/21/11, I proceeded to the Reno Sears (45 minutes away, mind you, for the second time). I HAVE NEVER BEEN TREATED WORSE AT A DEPARTMENT STORE IN MY ENTIRE LIFE. I spoke to the manager, and THIS TIME I decided to bring my bank statement showing proof of purchase, as I still could not find my original receipt. THIS WASN'T GOOD ENOUGH!!! This manager was soooo rude to me. Because THEY could not find the transaction in their computer, and I didn't have my original receipt, she stated she could not take the sensors off. I told her she COULD AND WOULD take those sensors off. Just stick those sensors in that little machine and remove them. After she took the sensors off finally, she made some threat about calling security!!! She didn't care that I had gone through all this trouble, could not take those pieces of luggae on our cruise, had made two trips to Sears, and BROUGHT MY BANK STATEMENT TO PROVE I PURCHASED THAT LUGGAGE!!!!! WOW. I thought Sears was a quality department store. I WILL NEVER, EVER, SHOP AT SEARS AGAIN AND WILL TELL ALL MY FRIENDS AS WELL write a letter to the corporate office (after I call and get that manager's full name)

I have always been a great fan of sears, never really had much problems until now. During christamas shopping I decided to get some items on credit. Well nothing was approved until the 24th and that was only two items a nintendo DS and a 17 in 1 Bundle. The problem is that my credit card was charged four four items instead of the two I received. I have been trying to have them take the charges off my card and have even disputed that from the sears credt card and still to no luck. Its been now a month and still nothing except they did not find sufficient information to verify what I say so I have to pay. It is very frustrating what I am going throught . Sears and their credit card department do expect a payment in time otherwise they mess you up big time in your credit, but when its about the client, they don't care!!! This is not staying like this, I will get it to the new if I have to. Completely outrageous!!!!

Never place an order online or over the phone with Sears!!!!I am a very unhappy FIRST TIME consumer and have never been so mistreated. I placed the order for two appliances Freestanding Stove/Oven Unit and a Gas Hood Range, as a gift for my parents. Both items to be delivered and installed simultaneously along with haul away service for each. Never once did the customer service with whom I was on the phone with for about an hour trying to make sure everything was covered on this order and there would be no last minute hiccups, mention to me that a GAS LIGHT was needed. I found that out from an installer that was already on the premises doing the install of the free standing gas stove/oven unit. I had to call and give my credit card to have that ordered and luckily they had one on the truck so they were able to complete the installation. Than I receive another call telling me that they are UNABLE to install the Gas Hood Range. Again, customer service representative didn't mention to me that two different installers were needed for this ONE JOB to be completed. The installer that delivers and installs the stove/gas unit CANNOT install the gas hood range. Hence, now I have to reschedule for someone to go out there to have that installed. Now the gas hood range is sitting at my household and NO ONE will be installing it till the following day. Whole process was 7 phone calls while I am at work. Talking to seven different representatives including the third party Installation company that Sears deals with. I asked for a full refund/cancellation of my order as it has been a complete nightmare only to be told that they already recycled my old units and so I have to keep the order and deal with all the delays and there is nothing that can be done. How very convenient, no delays in destruction of the haul away units so the customer is stuck with the new products regardless of the

I placed the order for two items,Free standing Gas Range Stove/Oven Unit and Gas Hood Range. Both items to be delivered and installed simultaneously along with haul away service for each. Never once did your customer service with whom I was on the phone with for about an hour trying to make sure everything was covered on this order and there would be no last minute hiccups, mention to me that a GAS LIGHT was needed. I found that out from an installer that was already on the premises. I had to call and give my credit card to have that ordered and luckily they had one on the truck so they were able to complete the installation. Than I receive another call telling me that they are UNABLE to install the Gas Hood Range. Again, customer service representative didn't mention to me that two different installers were needed for this ONE JOB to be completed. The installer that delivers and installs the stove/gas unit CANNOT install the gas hood range. Hence, now I have to reschedule for someone to go out there to have that installed. Now the gas hood range is sitting at my household and NO ONE will be installing it as of today. Mind you all this was a process of 7 phone calls while I am at work. Talking to seven different representatives including the third party Installation company that Sears deals with. I asked for a full refund/cancellation of my order as it has been a complete nightmare only to be told that they already recycled my old units and so I have to keep the order and deal with all the delays and there is nothing that can be done. (Very Convenient for Sears). Absolutely nothing was offered to me as a first time consumer of Sears to compensate for all the inconvenience caused and what was offered was merely an insult. I will be sure to let all friends and family know of this experience with Sears.

I stopped at Sears Auto center On Tuesday January 18th to get one of my wiper baldes replaced. It was raining very heavily and I was unaware of the broken blade until it was time for me to leave for work. When I got there about 9.30 am I was pleasantly surprised to find the auto bays totally empty and no customers in line for service. I approached a gentleman who asked me how can he help me. I told him my problem and was shocked when he said "you will have to leave it with us" I tried to reason with him by telling him that I was on my way to work and and it would only take one of his servicemen about 10 minutes to replace the broken wipers. He insisted that I would have to leave my vehicle. I then looked through the huge glass bay window at the empty service area and saw one of the mechanice just walking around as if he was lost. So I said to the gentleman "can this mechanic do the job for me?". Again I was in shock when I was told "he is going on his break" Really at 9.30 am !!!!!! Shame on you Sears !!! Needless to say I will never return to Sears Auto Centers again !!!!

hello, the store manager in your san jose store has been very elusive as to calling to remedy my prolem with my oven unit. unit installed in early nov. has never NEVER worked, and 4 repairmen have tried to fix the unit. the last repairman said," not field repairable" and left it in my hose in pieces just prior to xmas. mateo, the store manager said he had a unit to replace it comming on jan. 06 .... the replacement has never arrived and now is no longer in stock anywhere. I HAVE READ THE SEARS CORPORATE CODE OF CONDUCT, AND IT APPEARS TO BE JUST WINDOW DRESSING. THERE IS NO FOLLOW THROUGH AT THE LOWER LEVELS. SORRY SEARS HAS FALLEN TO THIS LEVEL.

I purchased a state of the art Carrier Air Conditioner approximately 2 years ago. I have been out of an air conditioning for 2 months and I have gone through 3 air compressors. I have an extended warranty and I have ask for a cheaper replacement model but no one has helped me. Seras has cancelled at least a minimum of three and several appointments they just never called or showed up. I want my appliance changed to a different model but my case manager will not return my calls or speak with me when I call. A internal clerk sent him an email to contact me while I was on the phone but he never called. I verified he was at work on 1/18/2011.

As i thought "no credit yet". 2 months and waiting.....

Wish there was a rating for zero stars. The sale ad started yesterday and the store opened at 12:00 noon and at 12:03 I promptly called the store and reached a rep in electronics who said they were very busy and could he call me back in 5 minutes. He never called until after 2p.m. In the meantime i called and reached a soft lines lead (the manager of the store is on vacation) who told me because they were such a small store they don't carry the electronic item. I called back to the store and spoke with the electronics dept mgr. who said they were out and I could come in and pay for the item and it would come in 12-14 days. I asked if there was a demo model since I would like to look at the item before purchasing and the only thing available is a cardboard cutout. I can look at it online better. I just spoke with a person in the corporate office (supposedly) but I really think he is a CSR because he sent my complaint to someone else and I can't wait for this call. At this point I told them they could give it to me free and I wouldn't accept it. Corporate Office address is 3333 Beverly Road, Hoffmann Estates, Ill 60179, phone number 847-286-2500. don't let them put you through to customer service. Sears and I are done!!!!!!

I have shopped at sears for 35 years and after this experience will NEVER shop there again. I bought a frig and 11 months later the ice maker stops working. I call for a repair and when the service rep came to my house he told me it wasn't the ice maker it was my water line to the ice maker. He then offered to fix the water for $200.00 as a "side job." He never took the ice maker apart or anything else. I had a plumber friend come to my house only to be told there was nothing wrong with my water. I called customer service explained what had happened and the response I received was "what do you want us to do about it." I was so mad but did not want this to interfere with the repair of my frig that I asked for a different tech to come to my house and fix my frig. To my surprise the man at my door was the same tech that had been there before. This made me very uncomfortable and even more so as he was actually fixing the problem I was interrogated as to who fixed the water problem and how much did it cost me. I can not believe this is how a large company operates. After the tech left I contacted the customer service dept. and they acted as if this was an ok practice. I have tried a dozen phone calls to various numbers and as of yet have received no satisfaction. How can Sears not care that their employees are out there trying to make an extra buck and lying to their customers. This has fallen on deaf ears so my only recourse is to tell all my friends and anyone else that will listen to STOP purchasing Sears products. What a shame. At one time the Sears name actually meant something, I now understand why their business is going done hill.

The sold me a fridge.. told me I could open a sears card and get free delivery it was the special going on. they asked if i had a haul away i did not.. they not only charged me for the haul away but keep denying my rebate because they said i opened a sears card one or the other!!!!!! what!!! they didn't tell me this when i bought this crap and she even explained the rebate process to me!!!! their customer service is aweful... so I am writing a letter to corporate and if this doesnt' work i am going to the store myself to raise hell. WORST EVER!!!!!!!!!!!!!!!!!!!

It has come to my attention that sears delivery personel are not licensed electricians nor plumbers but they are instructed to perform duties that could lead to potential tradgedies. I had a gas range delivered and installed. At least, I thought it was. A little after the delivery my wife and I went out for the evening and upon our return gas fumes were all thru the house. I had to call the fire dept and city gas company was alerted as well. Once they investigated we were told that the line was not connected professionally nor was it tested for leaks. Had it been tested, the leaks would have been noticed. We were asked who did the installation and we explained that it was sears delivery. It was speculated by gas company serviceman that sears delivery are not licensed nor do they have a certificate of training. In other words, they are not qualified and they should not be authorized to perform these types of installation. We were charged $500 by the gas company to fix the problem. Sears did take care of the bill but it cost them our trust in them. I dont want anyone with out a license to perform a duty that requires a license. I have a strange feeling they still have non-licensed personel doing installations of this kind. BAD BUSINESS, especially, when it could lead to a tradgedy where we all lose!!!!!

First let me start off by saying Sears has one of the most untrained and confused customer service staff's I have ever had to deal with. I needed service on my washer this week and made an appointment early last week for this past Monday. My wife stayed home all day waiting for a tech only to get a call late in the day saying the tech was tied up and they needed to reschedule us. The appointment was rescheduled for today by a tech who (after and hour and a half), promised me a first appointment (8:30am) as there were two service calls in my area and he would schedule mine ahead of the other. I purposely took time off from my morning work schedule to make sure I would be home and of course, by 9:00am, no tech. I called and explained the issue to Sears customer service and asked to speak to a supervisor after I was told that customer service techs have no business quoting exact appointment times to customers and a tech would be at my house between 8am & 5pm (which was not acceptable). I was placed on hold for twenty minutes and finally hung up after no supervisor bothered to pick up. I called back again, explained my situation (yet again) to another rep and asked to speak to a supervisor and was promptly placed on hold again for another ten minutes, with no supervisor picking up. Apparently Sears has an uncaring staff of supervisors who cannot be bothered to field customer complaints. If they "worked" on my staff they would very quickly be shown the door! Fortunately a very nice tech (Eric) called letting me know he was on his way and arrived quickly handling my issue much to my satisfaction (no help from customer service). I am very sorry that I EVER entered into a service agreement with Sears and you can be assured that when the agreement expires I will be taking my business elsewhere. (Along with never purchasing major Sears appliances again!) This display of "non-customer service" is an embarassent to Sears and all who represent what used to be a top retailer.