Sears Corporate Office & Headquarters

Sears.com is not the place to order. If there is any problem with delivery of your item, they do not contact you. Furthermore, after spending a day waiting on them, a call was placed to find out why there had been no delivery. Not only was the initial customer service representative unsatisfactory, but the supervisor was rude, inappropriate with her comments and did not care whatsoever. Horrendous attitude that does not bode well for continued business nor does it make for a positive referral to generate future business. The expensive order was canceled and no future shopping with Sears. Customer service is key and in today's economic times and choices a consumer has, it's not good to be rude, disrespectful and unconcerned. Paying a bit more elsewhere for good customer service and concern for product satisfaction is huge. Good news travels fast-bad news travels even faster. It's amazing that there is no follow up on complaints regarding customer service and that someone who turns customers away continues to work in the same capacity.

We purchased a washer and dryer from Sears about 9 months ago. We had a horrible experience with another set we had purchased in the past. The first pair broke frequently within months of the purchase and the service for Sears was horrendous. Always delays and unprofessionalism from the service department. However, the day we were out looking at washers and dryers and stopped to look at the Sears appliances the District Manager was there. We were able to speak to him and tell him our concerns with the product and the service in the past. He assured us that the appliances had the kinks worked out as well as the service department. We had looked on line and consistently saw the complaints about Sears service department. But after his reassurance we decided to give them another chance. What a mistake! We have already had issues with both the washer and dryer and once again a service call that was supposed to happen between 8-12 has never taken place and it is 1:20 now without as much as a phone call to explain about the delay. We called the service number and the FIRST person was very unprofessional and unconcerned however the SECOND representative seemed to be more willing to help. Someone is supposed to be here by 1:30. I just hope they meant 1:30 today!! It is very frustrating to purchase what you think is a reputable product and it turns out to be less than adequate with no service to back it up. How does Sears continue to get away with this? So frustrated! DKW PA.

I just had the worst experience.I had a Sears technician to come out to my house to repear my home heater. All appeared to be ok when the tecnician left my home, only to have the heater stop working just 20 minutes after he left. I checked my basement and found that the system had tripped the electrical supply and after trying to put it back on, I found that it again tripped the line,after about 5 minutes. I called Sears and explained the problem and they said to call back in the morning since the technician had completed his job for the day. I called back in the morning,only to be told someone would call me back that day. Waited all day no call so I called Sears back only to be told that they would come back to my house in 10 days to fix the problem. I stated "How can you expect my family to be cold for tens days waiting,for this problem to be fix?". I was told that is the next available date. I explained to them the technician already came to the house and he would now be seeing what he may have done wrong and this would not be a new repair request. They indicated that the date was the best that could be done. I explained it was unacceptable and asked for a supervisor. A manager by the name of Trisha came on to say the system was down and she could not research my request but that she would call me back in an hour. We did not receive a return call. I then called the technician who came out to the house by using caller ID and he stated that if the technical support manager allowed him to come back out to the house he would come and he would call back in the morning. Again no return call received at the cell phone provided to him. I called sears again on 4/2/11 and again I was told that the next date would be 4/11/11. Again I asked for a manager and was told after hold time of more than 30 minutes that the date could not be changed but they would send out a message to the team covering our area to see if they could send some one out to the house sooner but there was no garuntees. Sears, a company that prides itself on customer satisfaction, how can this be close to satisfaction, of the customer. Almost two weeks of a family being without heat. I will tell this: IT'S NO SATISFACTION AT ALL!!! DISAPPOINTED IN NYC

I had the worst experience at Sears store 1304. The cashier I had was jannelle (sp) she was terrible...she was rude and she acted like age didn't want to service me I will DEFINITELY NOT be shopping there anymore because of her

From what I have been able to find out, Sears appliances are NOT MADE IN THE USA any more. We had a Kenmore refrigerator for the past 17 years and it is about to go. The repair man (not affiliated with Sears) told us that Sears Kenmore is now made in Korea and have some crazy kind of relay switch system that not many repair men know much about. We investigated further and found that the only (as far as we could find) refrigerator still made in the U.S. is AMANA. Naturally that's what we bought. NO MORE SEARS FOR US (or U.S.) Time to start letting these Corporate people know we want stuff made in AMERICA by AMERICANS...We need to make and build things in this country again. I will start to "look for the union label" again!!!

I have called Sears numerous times and have emailed every possible contact with no response and no refund. Here is my issue: I am writing to demand my refund and to let you know how disatisfied I am with Sears online ordering and customer service. On March 9, 2011, I placed an online order for a nightstand, platform bed, desk, and dresser. Within 20 minutes of placing the order online I realized I ordered the wrong desk and contacted Sears to cancel the desk. The CSR informed me that the desk was actually ordered through an outside vendor (Unbeatable Sales) and I would have to contact them directly to cancel...which I did with a phone call and an email. The next day I received an email stating the desk shipped. I called again and was informed that once it shipped it was too late to cancel even though I cancelled on the phone and via email. On March 21st the nightstand and dresser were delivered in damaged condition. I contacted Sears customer service and was told I could return them to my local Sears store for a refund which I did. I then contacted UPS to check the whereabouts of the platform bed and desk. UPS told me that the platform bed was so damaged it had to be returned to the shipper (Sears). I checked the status of the desk and UPS said there was a delivery intercept placed and I needed to pick the desk up. I called UPS the next morning to get the address to pick the desk up and UPS informed me that at 9:12am the same morning, the shipper (Unbeatable Sales) contacted UPS and asked them to return the desk to them. UPS said the desk was shipped back to Texas? I immediately called Sears and spoke with Linda H (Agent #7440) and expressed my frustration with this whole process and told her that I want a full refund. I told her I want to be reimbursed for the desk, the $150.00 I was charged for shipping, and the platform bed. Linda agreed that I should not be charged $150.00 shipping for a desk that the shipper requested to be sent back before I was contacted or had an opportunity to pick up. Linda assured me that the desk was being returned Monday and the platform bed was being returned Tuesday and that I would receive a full refund. Linda told me my case was being escalated and she was emailing Unbeatable Sales directly on my behalf due to the unsatisfactory service I have received this far. I contacted your customer service 3 times yesterday and talked to 3 different people who did not speak clear English and who all placed me on hold and then disconnected me. I wasted an hour of my day sitting on hold with poor customer service. Due to the horrible experience I have had with Sears online ordering and Sears customer service, I can honestly say you have probably lost a customer for good. This mess has been going on since March 9th and I want my refund processed immediately. Please refund the $253.24 for the desk and the $116.99 for the platform bed back to the Visa I provided at the time of the order.

after being given the run around for the last week ordering a patio set, told yesterday it was on the truck and being delivered yesterday, never showed up, spoke to "manager"Christie ID 400536 Told me the order was cancelled due to not being instock, hmmmmmmm every store locally has them instock, I called local store, all had them in stock, hey everone chk your local stores as well ,Garden Oasis Saratoga 7-Piece Dining Set ,i mean come on Arrival Method:Scheduled Home Delivery Date: March 27,2011 Joseph Pagan no contact at all from sears to tell me if it was or wasn't coming, called everyday and was told it was being shipped, why did it not come from the local store as usual with everything else i ever bought there. hey guys lowes just made thousands from your screw up, just bought a new garage door, front door, storm doors installed, hope it was worth the lies to cover up jons screw up in the delivery dept. I WILL NEVER STEP FOOT IN A SEARS OR KMART AS LONG AS I LIVE! SEE YOU AT THE CLOSING LIQUIDATION SALE AS YOU LOOSE ALL OF YOUR CUSTOMERS DUE TO POOR CUSTOMER SERVICE.

Do not shop at Sears online. It is all outsourced from delivery to email. They do not like you and they will delete your order. They lie and say they can not find your house for delivery. They hang up on you or send you into hold until you hang up 10 minutes later. 3 weeks after payment and I still do not have my merchandise. I have paid to have nothing. My merchandise has possibly been on a delivery truck for a week now (according to them). I do not know what to believe. Sears Cares tells you to do what you have already been doing ~ they do not care and offer no solution to the *problem* you are having. They only *care* if you do not have a problem. Now try to find out what to do if you have a problem ~ good luck.

One (1) Star at present .... purchased 12 month repair/warranty for Kenmore dryer on 3/28/2011 - $193.99. This was to address pulley / drum roller noise and was specified at the time of this purchase. Very nice and professional service associate showed up late (I was contacted to let me know that he was running behind), the problem source diagnosed as a defective idle pully (part #279640), however HE DID NOT HAVE ONE ON HIS TRUCK! This is a a very small and inexpensive ($15.68 retail) part and IT WAS NOT ON HIS TRUCK. Now it is ordered and installation is set for 4/5/2011 - ONE WEEK LATER. And, the dryer cannot be used. This is a sad statement on Customer Service, Sears. And a very expensive way (you lose customers) to cut costs (loyal customers go away when they experience this). Doug in Duluth, GA :(

I purchased a Craftsman 46" cut riding mower on 3-19-11. The first time I tried to mow it would die. I haven't even got to use it and called for service. They are all tied up with the busy season that it might take 2 weeks. Well, I thought I would return it to a store that has one in stock and they would not exchange it. They told me to go to the Sears store I brought it in. This was the manager of the Montcello, KY store. So I think I will return it to Sears and get a refund! I don't want any of their SH#T!!!!

I am so disappointed in the Sears Service Agreement. We've had it for years, and are now thinking of not renewing it. The service we are receiving is unacceptable. 10 days ago, a service man came here, to fix the water dispenser on our freezer. We were told the freezer door had an ice-block. We had to empty the ENTIRE freezer and refrigerator, and let the ice thaw. The parts were ordered, and we were TOLD we would have them. 2 days before the scheculed repair date, Sears calls us to say they don't have the parts, and no one knows WHEN the parts will arrive!! We still have NO idea when we will have the part to fix it. In the meantime, our food is by several of our neighbors houses, inconveniencin them, also. yesterday, I was told by a supervisor, that someone would call us today, to tell us when the part was in. I have received NO phone calls. We are in Limbo, without the use of our refrigerator/freezer. Is this how you treat your customers? I think this is terrible!! Can't get any answers from anyone!!

Sears service is a huge joke, if you buy any appliance from them you will regret the nightmares that come along with it. DO NOT BUY APPLIANCES OR HOME IMPROVEMENT PROJECTS FROM THEM. DON'T SAY YOU WEREN'T WARNED!!!! There customer service is horrible,, and managers and supervisors duck and hide,, they never return calls and they have huge attitude problems,, liars,liars. This is a new breed of greedy commission seeking vipors!!! They no longer care about the customer,, just the bottom line. You can't even get a full name when you speak to someone there,, because corporate do not want to deal with it at all. We have 5 generations in my family that will no longer shop at sears and 3 of them are getting ready to do home remodeling projects,, they are looking for someone else.. tsk, tsk

In the s elgin appl store looking washer. Was advised by sls person they could match Lowe's price plus 10% machinbe 400.00 off Lowes had in stock & so did searsStill didnt want to buy a 599 washer Researched & looked at unit Lowes Great deal Sls guy off Sunday will be in 1st thing Monday. Called Monday was told no problem come in 45 drive bad traffic. He would have everything ready low & behold cant order No units avail Called 2 cust serv #'s 8005494505 prompt 5 cant do anything too big for them no one can do anything you have to write a letter gave me large appl 800 # for complaints 800479 6351 Talked to them & since I cant buy they cant help referred me back to 4505 # only can give address from supervisor asked who's attn she said sears no person or dept info avail I tried in afternoon & evening to order online not avail in ill or Ia or Ind. Add for lowes ends at 3/28. So at 1201 AM 3/29 i could now order the machine in Ia, Ind , & Ill get in my home for 4/8 Go figure ! tried later in day still avail called store "" oh yes I could order but no price match sale over. "" Cant do anything 800's say samething write letter to sears What great policy in price matching Oh if in stock at compition store but sears cant order ( not out of stock just cant order) no price match

The local Sears automotive service center (Walnutport Pa)is always understaffed and very slow with most anything they do. There are times when you can actually get something worked on without waiting all day but it does not happen that often. Also, they have a big turnover of "managers" and mechanics at this location. I have been going there since it was Penske but now I think I am going to move on. I tired calling and emailing coporate with no luck. Bye SEARS.....

If I could give minus ten stars I would. Sears is the single worst company yet. I will NEVER do business with these liars again. Its march and I am still waiting for a refund on a November purchase I never received. The salespersons actually changed my order telling ME what would go in MY own house! Then lied and said MY CONTRACTOR told them to change it. I NEVER HAD A CONTRACTOR!!!!!! The whole story is incredulous!!! Its gone all the way up to the "blue ribbon case management"..whatever BS that is...and even this woman messed it up. If this were not so aggrivating this could be funny. I have never heard so many lies and encountered so many incompetent people in one institution in my life. Years ago we bought a defective lawn mower. Sears gave us the worst time ever and so we stopped doing business with them then. I only went there because they had the fridge I wanted. BIG mistake. STAY AWAY!!!

Kenmore Gas range The oven knob are eaislly could be turned on ann it has almost cost me my life due to the gas leak. Sears said there is no recall which suprised me byt becarfull as sears and Kenmore just dont care model # 36275322002 serial # 2D217497P

I recently scheduled Sears Home Services to repair both my dishwasher and oven. They were scheduled to come to my house last Thursday between Noon and 4:00 PM. At 3:50 PM, they phoned me to say that their work schedule was too heavy for that day and rescheduled the job for today at the same time. No one showed up or called, either. At 4:15 PM, I phoned Sears Home Services to report this. I was then told that they would have to reschedule me AGAIN for two days from now! I angrily refused to go along with this and asked for a refund of the $204.99 that I had PREPAID with my charge card by phone last week. I have already killed two half-days at home sitting around for repairmen who end up never coming and am then expected by Sears to give them a THIRD chance and block off ANOTHER half-day of my schedule for them! This is the worst service I have ever gotten from any company in my entire life of 59 years. I will never buy anything from Sears again and will never use their "service" for anything again, either. I can see why Sears has been having serious financial problems in recent years. Is it any wonder? As far as I'm concerned, Sears definitely DESERVES to go out of business. Steven Weiner St. Louis, MIssouri

My wife and myself have been loyal Sears customers for years. We usually purchase the extended maintenance plan knowing that we will be covered. The other day our front load washing machine starting making a loud banging noise so we called the 1-800#. Apparently all the technicians in our area must have been really busy because we were told that it would be 11 days before a technician could look at the washer. Historically "trip one" the technician determines the parts required then he orders them and has them shipped to the customers residence. "Trip two" the technician installs the parts after the customer has re-scheduled the service after the parts arrive. I was not able to convince Sears to send a technician out sooner to diagnose the problem. Judging from past experience we will wait a week for the parts and then another 7-11 days for the technician to return and fix the machine. This is an excellent example of poor customer service. Bad enough to push me away from Sears not because of the quality of their products or the service they deliver on the phone or in person when the technician does come to my home. The reason we will be purchasing a competitors product is because Sears under values their customers time and tries to make them think that the problem is because they are to busy. If that is the case hire more people, don't push good customers away.

Dear Sir/ Madam, Before I begin I must know does any one from Corporate office read any of these E-mails? Just wondering because from the looks of it this just must be the blow off steam room. On December 24, 2010 Sears was called about a water heater that was a Kenmore which was purchased back in 2006 from Sears that had gone bad. The installation department replied to Mrs. Brister that they could not come out the next day due to that it was Christmas (December 25, 2010) and would not be able to show up until Monday (December 27, 2010). Mrs. Brister asked Sears’s installation department if the price that was quoted to her included any addition problems that were notice by the plumber technician. The installation department replied “No that the technician would inform Mrs. Brister what problems were notice and what the additional cost would occur. Mrs. Brister understood what was explained and agreed. Sears had subcontractor J Star services install the new water heater and contacted Mrs. Brister letting her know that they would be out to delivered her water heater between the hours of 1 to 4 in the afternoon. December 27, 2011: At 4:00 p.m. Austin Stricklin and another co-worker showed up to 1120 Campbell Acres Rd. Cleveland, TX. with her new Power Miser 9 Electrical Water Heater. Mr. and Mrs. Brister first observation was Mr. Stricklin personal appearance and of his co-worker were very unprofessional in there dress appearance which consisted of the following: (blue jeans pants with holes, pants sagging below the waste, dressed in t-shirts with holes in t-shirts, and unshaven) this was before Mr. Stricklin even evaluated the water heater situation. Once Mr. Austin Stricklin evaluated the situation he (Austin) explained in a vague manner to Mrs. Brister what they were going to do. Prior to installation Mr. Stricklin did not quote any prices to Mrs. Brister. Mrs. Brister asked Mr. Austin Stricklin if they were licensed plumbers. Austin replied that they were and he further explained that Sears confirmed that they all had to be licensed.

Feb 27 2011 I purchased a self propelled lawnmower, right away we had a problem with the drive system locking up. I had a Sears tech at my home working on a rider I was having a problem with and talked to him about this machine while he was here. After following his suggestions, I did a couple of checks and found the probem. I then returned the mower to the store to get a new one. I examined two more machines on the showroom floor and discovered they both had the same problem. I explaned it to the person in the return area and also the sales clerk. Neither understood or wanted to, and I explained to them this was going to be a sizeable problem for Sears. Next I purchased a completely different model thinking no problem, mainly because the second had small rear wheel drive verses the first being a large wheel drive. Needless to say it was defective in the same way. The span on the rear wheel drive gears, left and right are too far into the rear wheels causing the shafts to dig into the wheels locking the rear wheels. Tomorrow I am returning this machine,03/25/2011 to the Lamarque Texas Store. Sears please contact me on this matter with some one concerned, this could be a very big problem for Sears.