Sears Corporate Office & Headquarters

I went into the Shreveport Sears store today to buy a gas grill. I asked the salesman if there were some good sales on them and he showed us what was on the floor. While getting our grill, three big grills went out the pickup area.(People named Grant) I asked what those were and he said they got $500 grills for $125. I asked if there were anymore available and where they were. He said they were "upstairs" and there wasn't anymore. I went and asked my salesperson why we weren't shown those and he said they must have been upstairs and (person in warehouse) knew they were there and he probably handled that. I took this to be the old bestfriend/backdoor thing got the call and came and got these. I bought my grill and I want you to know that because of this I will not be going back to Sears again. We have been customers of Sears since 1966 and now I see why your stores are suffering. I will be on the phone and internet and let everyone hear about this issue.

THEY SHOULD ALLOW YOU TO CHOOSE ZERO STARS! I have used Sears for 15 years now and I WILL NEVER USE SEARS AGAIN. I am on my 4th transmission with my washer machine that I've had for 9 years. Calling in to get questions answered is a waste of time. When calling to find out where a part is or to schedule service, they ALWAYS tell you what you want to hear. I would rather know the truth than to be expecting service on a certain day and then no one show up! How rude and inconsiderate of their customers and their time. I am now on week 3 of not having a washing machine because Sears promises delivery and then can't deliver. When the part does eventually get there, you have to call again and reschedule only to be pushed out 5 more days, as if it's your first time trying to get service. I'm sick of calling in and getting no where with people that barely speak English! No matter what you say or ask, their response is always "I'm sorry for your frustration". PLEASE DO YOURSELF A FAVOR AND DO NOT CHOOSE SEARS! Safety Harbor, FL

SEARS is not responding to my needs. I am tired of pulling out the plug on my GE Profile and having to start the load over. I am tired of my washer stopping after if washes and then have the need to start the load over or start the rinse cycle. I am tired have having service people come to my home and tell me there is nothing wrong with it. I am tired of them changing the rules on the warranty as they go. I want my money back. I am tired of hearing from the service people that nothing is wrong with the washer. They leave and the same thing happens all over again. Where has AMERICA made product gone?

I JUST WANTED YOU TO KNOW ABOUT THE CONTRACTORS WHO HAVE RUNNING THE IN HOME DELIVERY IN AUGUSTA,GA IN WHOM I WORKED FOR DANIEL OF CMD TRANSPORTATION WHO WAS NEVER ON SITE PLUS PETTE PEDRO WHO CONTRACTED UNDER PTG WAS HARRASSING SOME EMPLOYEES ABOUT THEIR JOBS ARE ON THE LINE IF THEY DON'T THE SURVEYS UP MAKING IT A DIFFICULT WORKING ENVIRONMENT TO WORK AT PLUS NOT PAYING FOR THE WHAREHOUSE WORK THAT WAS DONE MAKING ME HAVING TO SEEK LEGAL ACTION AND CMD NOT TRYING TO HAVE ANY ONE CONCERN WHEN HE KNOW THAT PETTE ALWAYS HARRASSING SOMEONE AND MANY PEOPLE HAD BEEN LET GO FROM WORKING THERE SINCE PETTE CAME TO AUGUSTA.

Re: Complaint on Kmart Associate in Madison, NC Associate: Jana Sadler (Service Desk Lead) Time after time, I have been in this store for my everyday shopping. I have complained about this associate in the past about how she treats the girls that are running the front registers and nothing gets done. Today I was in line, checking out and Jana came over to the associate that was checking me out and was VERY hateful to the young girl by telling her what to do in front of customers. She was using a very un-professional tone with her. All the customers were looking at each other like we could not believe what she was doing. If I was a manager at that store, I would have fired her right on the spot! I was told that the store manager (Bill) was going to talk with her, but according to what I hear, he hasn't. Madison is a small town and you hear about everything. This associate (Jana) has been hateful to other employees and to even customers. If you ask anyone in this town, they will advise you the same. Something HAS to be done about this. If not, myself and others locals will stop shopping here and go to our local Walmart. I have always been a Kmart shopper, but if you continue to hire or keep employees like this, I will stop. Its all about customer service and how you treat your employees. This is not mine or others first complaint on this employee (Jana). Please do something now, before you start to lose more customers in this market. Thank you Anonymous Shopper

Had a technician charge me $180 for a snowthrower repair on Saturday. Come Monday on my first try to test, the snowthrower still does not work. After speaking with a Cust Service agent who could only schedule a follow-up to fix their mistake for 8 days out, I was disconnected when I asked to speak to their mgr. This happened three times. Fourth call, got me to mgr. Ryan who refused to give me his bosses email, direct line, or a credit for the $180 charge and could not get anyone to look at it before Jan. 24th. I understand you are busy, but should be an exception made for a charged service call where problem was not fixed. Also, awful to be disconnected on transfers 3 times and repeating my name, phone, email, address 5 times. Can't you see what number I am calling from? Recently bought a $!000 fridge and had a $500 dishwasher delivered by Sears yesterday with no problems, but they will be my last purchases ever. Would like a call, earlier appt. and credit.

They are impossible to reach and disinterested in doing anything. I purchased a 14 gallon humidifier at the Swansea, MA store.It is manufactured with a defect so that one of the two water reservoirs will not empty. I opened everyone in stock and they were all defective. I even spoke to the manager and showed her the problem. I went back to see if there was a new shipment and they actually retaped the defective ones and put them back on the floor for sale. I called corporate, spoke to 3 different people (all of whom said it was not there issue)and after 35 minutes gave up.I have bought SEARS products for the past 40 years and am now offically done. They are an aggravating group of incompetent managers and corporate shmucks. No wonder they are tanking DO NOT BUY THE 14 GALLON HUMIDIFIER

sears How much money does sears make each year on people like us. For example I was charged on my account for something I did not buy for eighty dollars on citi card ,Sears said they would take care of it and it went on until the amount was over two hundred dollars , i have good credit so i paid it off for nothing. STAY AWAY FROM SEARS THEY ARE CROOKS.

It seems to me that Sears and it's officials don't even have the courage to try and solve issues that the companies employees have created. The company employees are allowed to treat people like they are not even human and then the higher ups in the Corporate offices cannot be contacted to further discuss what has happened nor what will be done to correct the problem. Way to go Sears upper officers, this is definitely the way to show your true colors and just exactly what the people who made your business a success count as in your eyes. I personally will not shop at any Sears, K-mart's or any business associated with Sears again. You Senior Officers should be proud of yourself as in my eyes now you are nothing but irresponsible cowards and I do hope that your business falls face first on you and sends you directly into Bankruptcy. You are definitely creating a name for your company and trust me, it is not a good name for your business! Thanks for the rotten service!

We purchased a Kenmore dryer from the sears store in Jamestown, ND. We purcahsed it a week before Christmas. When they delivered it, there was a large dent on the lower front panel. I called Jim Mathison, manager of the store to let him know the details. He said that he would order a front panel & get it fixed. 2 weeks later I called him to find out when this was going to happen? He apoligized & said he dropped the ball on that one. He forgot all about it. He said he would order the part & have it takn care of. The Jan. 13th. the day it was supposed to be taken care of, I got a phone call from the service man that he would like to see where the damage was. I told him, it was the front panel. Then I asked him if the part was even ordered? He told me NO, that he would have to look at it. I also told him that I was not going to be home until 2:00 pm. He told me that was too late for him. Really? I then told him that I was at work & busy. I also told him that sears will never get my buisness again. He said, Oh, Jim won't be happy about that. I hung up in disgust....There have been many complaints about this sears store in Jamestown. If they can't fix it the in a proper manner. I want a NEW dryer!

I have been a sears customer for 40 years. After receiving the wrong item I ordered over the computer and trying to get customer service to correct sears mistake, I am so upset over spending several calls and e-mails with no help that I am going to pay my account in full (even for the robe I never received)and CLOSE MY ACCOUNT,never to buy from Sears or any company they own. You would think they would want to keep a 40 year customer for a credit of $24.17

We have been shopping at sears for 20 years and would not shop there now except for a gift certificate. We spent two hours at sears looking at sheets and the one 16 year old salesperson could not understand what a flannel sheet was. She was pleasant but did not have a clue about what was going on. We after being on the computer for an hour were told that we weren't on the sears site. Asked for a manager from a sales clerk on the first floor and as he smirked he brought someone to us who resembled Barney fife who gave no explanation except to tell us that we could not cash the gift card in for this worse then wal mart store. Probably should have done his job and helped us on the computer. I will call corporate and then hope this store at the aurora mall goes out of business. It is not like they have a lot of employees to support.

Ordered a camera before Christmas. Got lost in mail, not Sears fault, but the customer service I have recieved is unbelievable. I waited 3 weeks to get resolution. I was told that I would get the item at the same price once there was a completed investigation. Now I'm being told that they can't give me same price and that the item is on order even though it shows being in stock on their website. Terrible customer service.

Our washing machine, still protected under an extended service plan we bought, is broken. Because there's a missing model number inside, Sears refuses to fix it. We have the receipt and the manual, but they won't budge. This is lousy customer service -- you would think that a company in as much financial jeopardy as Sears would want to retain its long-time, loyal customers. Nobody with whom I spoke can think as a human being; they all fall into line with what seems to me to be an absurd policy, given the information we can provide them about the machine.

I know that Sears is now owned by K Mart Corp. I remeber when K Mart and Sears was both good places to shop 30 years ago. They both had values and cared about there customers But, now screw the customer and increase profits. I was in a K Mart store the other night and asked three sales people where something was, and all three acted like they could have cared less if I found. I gave what items I picked up to purchase one of your sale clerks and walked out of the store. Now for Sears, Craftsman Club now sucks. Craftsman Club was mailing me sales book each month of all item on sale. Back in the old days during Craftsman Days I could get 10% off any Craftsman tools. So once a month I would buy what I needed for my job. The Craftsman Tool Catalog was in each store, and each year I could not wait to see the new tool catalog. I order a tool catalog on line. Tool catalog gives you every tool sold in a set or whatever. I don't like your on line catalog tonight I could not go to page 2. So I don't buy tonight.

We purchased a new Sears Kenmore Elite refrigerator and GE Profile stove on 1/5/2012. The delivery was originally scheduled for 1/24/2012 but due to circumstances we contacted the store on 1/7/2012 and tried to get the delivery rescheduled for 1/17/2012. The store where we purchased the appliances told me that I had to contact the Customer Service Center on a toll free number. When I contacted them I was connected with a person who could barely speak english and was told that they would put in a request to have the delivery date changed but there was nothing they could do. They said that I would be contacted within 24 - 48 hours with a decision. After waiting the 48 hours wtih no contact I called the Customer Service Center again and got yet another representative who could barerly speak english and was told that they could not change the delivery date. When I told them that I no longer had an operative refrigerator, they could care less. I asked to speak with a supervisor and after witing for over 35 minutes on hold I was disconnected. The Sears Customer Service is non-existant. You can't get anyone who speaks english or anyone who cares about the customer. We've purchased appliances from Sears for the past 35 years and this will be the last time. I am still trying to get the delivery rescheduled.

I placed an order with Sears online on Dececmber 2, 2011. Sears debited my account on December 5th. I never received any emails regarding my order, however, when logging into my Sears account, it showed the status as being processed, shipped, will arrive in 5-7 days, then 3-5 days, then 0-2 days so I was patiently awaiting the arrival of my package. On December 16th, after it had said 0-2 days for about 4 days and I received no package, I logged into my account to check the status again only to find out that Sears had cancelled my order that day. Totally aggravated, I called to find out why my order had been cancelled. The young lady told me that she was showing that they were out of stock. No. 1- I should not have been able to even add the item to my shopping cart if the item was out of stock, No. 2- Sears should have not debited my account until the item shipped. No. 3- Sears should not have waited 14 days to cancel my order. Today is January 11th and I have yet to receive a refund. I just hung up with Customer Service for the 4th time regarding my refund. Each time I call, I am told the same thing, "I am not showing where a refund has been issued by the credit department. I am putting in a request now. You should receive your refund within 5-7 business days." I am totally irritated and will never purchase anything from Sears online again and may never step foot in another Sears store. I am afraid that I will not get my refund and will havt to take this to the next level. I am sure that I am not the only one this has happened to. This is totally unacceptable and Sears needs to take care of it!

To Whom it may concern at Sears. I have major complaint about my sears master card. I recent paying high interest rate on the credit when it has been closed down. I made payment on Nov 2, 2011 for $170 for November 27 pay period. I made paymnent $169.00 on Nov . 28 that was posted Nov. 29, 2011 according to my back .This payment of $169.00 was supposed to put on Dec. statement but was posted to Nov. I was told nobody can be fix this error.I receive another state tell I had past due on paymnet of $163.00 plus current payment of $163.00. I extremely upset, because was just four day to new billing cycle it posted to wrong month. I recent having to twice the paymnet in one. I have no past due according to financial yet am expected to another payment $163.oo is unfair and taking advantage of loyal customers. I have been sears customer for thirty years. Sears is losing very loyal customer the high interest on closed credit, further more sears is only credit card during the recession that has been unwilling to lower it interest on the credit more reasonable so the debt could be paid faster. Clearly Sears is only interest making money their customer but unwilling to assist matter. If sears would like to fix this matter. You can look my acct in your records. I live in Kingston, Ontario Canada K7k 6W8 Sincerely, Extremely Upset

I just made a purchase with Sears online on December 14/11 and then got a email on December 16/11 that item was shipped. By December 19/11 I call Sears they told me that UPS deliver item and left it at front door then also said someone signed for it which I am not aware of signature upon arrival. When I told them I didn't get it they took my complaint. Said it takes 5-7 business day by Jan. 3/12 I will hear back from them about the investigation. I call them again Jan 3rd. They still said they're investigating I said I thought with a phone call to UPS this issue could be resolved in 3 days the least since it showed where merchant went and who signed. They couldn't give me no other information. I told Sears I just want my full refund until now still waiting, Sears has poor unsatisfactory in solving problems and takes their own little time in doing it, everyone seems laid back while a customer is frustrated without anything. I see why they're going out of business no wonder if I only knew this in time I wouldn't made purchase with them online.

I bought a wall oven in September 2011 and first time we cleaned it the glass shattered. The tech has no showed 3 different times. My wife took off work three times and waited all day. I am done with Sears. I will never buy another item there! Don't buy an extended warranty in St Louis West County -the service techs suck!